UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
(Mark One)
☒    QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2020March 31, 2021
☐    TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                    to 
Commission File Number 001-33378
DISCOVER FINANCIAL SERVICES
(Exact name of registrant as specified in its charter) 
Delaware
(State or other jurisdiction of incorporation or organization)
36-2517428
(I.R.S. Employer Identification No.)
2500 Lake Cook Road, Riverwoods, Illinois 60015
(Address of principal executive offices, including zip code)
(224) 405-0900
(Registrant's telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act
Title of each classTrading symbol(s)Name of each exchange on which registered
Common Stock, par value $0.01 per shareDFSNew York Stock Exchange
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes      No  
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).     Yes      No  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large Accelerated FilerAccelerated Filer
Non-accelerated FilerSmaller Reporting Company
Emerging Growth Company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ☐    No  
As of October 21, 2020,April 28, 2021, there were 306,496,332304,887,527 shares of the registrant's Common Stock, par value $0.01 per share, outstanding.




DISCOVER FINANCIAL SERVICES
Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020March 31, 2021
TABLE OF CONTENTS
Except as otherwise indicated or unless the context otherwise requires, "Discover Financial Services," "Discover," "DFS," "we," "us," "our," and "the Company" refer to Discover Financial Services and its subsidiaries. See Glossary of Acronyms, located after Part I — Item 4, for terms and abbreviations used throughout the quarterly report.
We own or have rights to use the trademarks, trade names and service marks that we use in conjunction with the operation of our business, including, but not limited to: Discover®, PULSE®, Cashback Bonus®, Discover Cashback Checking®, Discover it®, Freeze it®, College Covered® and Diners Club International®. All other trademarks, trade names and service marks included in this quarterly report on Form 10-Q are the property of their respective owners.


Table of Contents
Part I.    FINANCIAL INFORMATION
Item 1.    Financial Statements
DISCOVER FINANCIAL SERVICES
Condensed Consolidated StatementsDISCOVER FINANCIAL SERVICES
(Exact name of Financial Conditionregistrant as specified in its charter)
September 30,
2020
December 31,
2019
 (unaudited)
(dollars in millions,
except share amounts)
Assets
Cash and cash equivalents$9,513 $6,924 
Restricted cash576 40 
Other short-term investments(1)
8,048 
Investment securities (includes available-for-sale securities of $20,573 and $10,323 reported at fair value with associated amortized cost of $20,148 and $10,173 at September 30, 2020 and December 31, 2019, respectively)(1)
20,854 10,595 
Loan receivables
Loan receivables88,660 95,894 
Allowance for credit losses(2)
(8,226)(3,383)
Net loan receivables80,434 92,511 
Premises and equipment, net1,121 1,057 
Goodwill255 255 
Intangible assets, net95 155 
Other assets3,453 2,459 
Total assets$124,349 $113,996 
Liabilities and Stockholders' Equity
Liabilities
Deposits
Interest-bearing deposit accounts$76,938 $71,955 
Non-interest bearing deposit accounts1,077 791 
Total deposits78,015 72,746 
Short-term borrowings(1)
10,700 
Long-term borrowings21,841 25,701 
Accrued expenses and other liabilities3,541 3,690 
Total liabilities114,097 102,137 
Commitments, contingencies and guarantees (Notes 10, 13 and 14)
Stockholders' Equity
Common stock, par value $0.01 per share; 2,000,000,000 shares authorized; 567,743,876 and 566,653,650 shares issued at September 30, 2020 and December 31, 2019, respectively
Preferred stock, par value $0.01 per share; 200,000,000 shares authorized; 10,700 and 5,700 shares issued and outstanding at September 30, 2020 and December 31, 2019, respectively1,056 563 
Additional paid-in capital4,235 4,206 
Retained earnings19,292 21,290 
Accumulated other comprehensive income (loss)93 (119)
Treasury stock, at cost; 261,247,516 and 256,496,492 shares at September 30, 2020 and December 31, 2019, respectively(14,430)(14,087)
Total stockholders' equity10,252 11,859 
Total liabilities and stockholders' equity$124,349 $113,996 
Delaware
(State or other jurisdiction of incorporation or organization)
36-2517428
(I.R.S. Employer Identification No.)
2500 Lake Cook Road, Riverwoods, Illinois 60015
(Address of principal executive offices, including zip code)
(224) 405-0900
(Registrant's telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act
Title of each classTrading symbol(s)Name of each exchange on which registered
Common Stock, par value $0.01 per shareDFSNew York Stock Exchange
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  Includes amounts related to a securities lending transaction in September 2020. See Note 2: Investments for additional information.    No  
(2)Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).     Yes  Prior to adoption of Accounting Standards Update ("ASU") No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.    No  
The table below presentsIndicate by check mark whether the carrying amountsregistrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of certain assets"large accelerated filer," "accelerated filer," "smaller reporting company," and liabilities of Discover Financial Services' consolidated variable interest entities ("VIEs"), which are included"emerging growth company" in the condensed consolidated statements of financial condition above. The assets in the table below include those assets that can only be used to settle obligationsRule 12b-2 of the consolidated VIEs. The liabilitiesExchange Act.
Large Accelerated FilerAccelerated Filer
Non-accelerated FilerSmaller Reporting Company
Emerging Growth Company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the table below include third-party liabilitiesExchange Act).    Yes  ☐    No  
As of consolidated VIEs only and exclude intercompany balances that eliminate in consolidation. The liabilities also exclude amounts for which creditors have recourse toApril 28, 2021, there were 304,887,527 shares of the general credit of Discover Financial Services.registrant's Common Stock, par value $0.01 per share, outstanding.
September 30,
2020
December 31,
2019
 
(unaudited)
(dollars in millions)
Assets
Restricted cash$576 $40 
Loan receivables$27,287 $31,840 
Allowance for credit losses allocated to securitized loan receivables(1)
$(1,964)$(1,179)
Other assets$$
Liabilities
Long-term borrowings$11,425 $14,284 
Accrued expenses and other liabilities$$15 
(1)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.



DISCOVER FINANCIAL SERVICES
Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2021
TABLE OF CONTENTS
Except as otherwise indicated or unless the context otherwise requires, "Discover Financial Services," "Discover," "DFS," "we," "us," "our," and "the Company" refer to Discover Financial Services and its subsidiaries. See NotesGlossary of Acronyms, located after Part I — Item 4, for terms and abbreviations used throughout the quarterly report.
We own or have rights to use the Condensed Consolidated Financial Statements.trademarks, trade names and service marks that we use in conjunction with the operation of our business, including, but not limited to: Discover®, PULSE®, Cashback Bonus®, Discover Cashback Checking®, Discover it®, Freeze it®, College Covered® and Diners Club International®. All other trademarks, trade names and service marks included in this quarterly report on Form 10-Q are the property of their respective owners.
1


Table of Contents
Part I.    FINANCIAL INFORMATION
Item 1.    Financial Statements
DISCOVER FINANCIAL SERVICES
DISCOVER FINANCIAL SERVICES
(Exact name of registrant as specified in its charter)
Delaware
(State or other jurisdiction of incorporation or organization)
36-2517428
(I.R.S. Employer Identification No.)
2500 Lake Cook Road, Riverwoods, Illinois 60015
(Address of principal executive offices, including zip code)
(224) 405-0900
(Registrant's telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act
Title of each classTrading symbol(s)Name of each exchange on which registered
Common Stock, par value $0.01 per shareDFSNew York Stock Exchange
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes      No  
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).     Yes      No  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large Accelerated FilerAccelerated Filer
Non-accelerated FilerSmaller Reporting Company
Emerging Growth Company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ☐    No  
As of April 28, 2021, there were 304,887,527 shares of the registrant's Common Stock, par value $0.01 per share, outstanding.




DISCOVER FINANCIAL SERVICES
Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2021
TABLE OF CONTENTS
Except as otherwise indicated or unless the context otherwise requires, "Discover Financial Services," "Discover," "DFS," "we," "us," "our," and "the Company" refer to Discover Financial Services and its subsidiaries. See Glossary of Acronyms, located after Part I — Item 4, for terms and abbreviations used throughout the quarterly report.
We own or have rights to use the trademarks, trade names and service marks that we use in conjunction with the operation of our business, including, but not limited to: Discover®, PULSE®, Cashback Bonus®, Discover Cashback Checking®, Discover it®, Freeze it®, College Covered® and Diners Club International®. All other trademarks, trade names and service marks included in this quarterly report on Form 10-Q are the property of their respective owners.


Table of Contents
Part I.    FINANCIAL INFORMATION
Item 1.    Financial Statements
DISCOVER FINANCIAL SERVICES
Condensed Consolidated Statements of Financial Condition
March 31,
2021
December 31,
2020
 (unaudited)
(dollars in millions,
except share amounts)
Assets
Cash and cash equivalents$20,348 $13,564 
Restricted cash326 25 
Other short-term investments2,200 
Investment securities (includes available-for-sale securities of $9,177 and $9,654 reported at fair value with associated amortized cost of $8,871 and $9,277 at March 31, 2021 and December 31, 2020, respectively)9,432 9,914 
Loan receivables
Loan receivables86,347 90,449 
Allowance for credit losses(7,347)(8,226)
Net loan receivables79,000 82,223 
Premises and equipment, net1,021 1,027 
Goodwill255 255 
Intangible assets, net95 95 
Other assets3,394 3,586 
Total assets$113,871 $112,889 
Liabilities and Stockholders' Equity
Liabilities
Deposits
Interest-bearing deposit accounts$74,921 $75,695 
Non-interest bearing deposit accounts1,824 1,209 
Total deposits76,745 76,904 
Long-term borrowings21,011 21,241 
Accrued expenses and other liabilities3,961 3,860 
Total liabilities101,717 102,005 
Commitments, contingencies and guarantees (Notes 10, 13 and 14)00
Stockholders' Equity
Common stock, par value $0.01 per share; 2,000,000,000 shares authorized; 568,579,610 and 567,898,063 shares issued at March 31, 2021 and December 31, 2020, respectively
Preferred stock, par value $0.01 per share; 200,000,000 shares authorized; 10,700 shares issued and outstanding at March 31, 2021 and December 31, 2020, respectively1,056 1,056 
Additional paid-in capital4,280 4,257 
Retained earnings21,373 19,955 
Accumulated other comprehensive (loss) income(7)45 
Treasury stock, at cost; 262,594,581 and 261,300,765 shares at March 31, 2021 and December 31, 2020, respectively(14,554)(14,435)
Total stockholders' equity12,154 10,884 
Total liabilities and stockholders' equity$113,871 $112,889 
The table below presents the carrying amounts of certain assets and liabilities of Discover Financial Services' consolidated variable interest entities ("VIEs"), which are included in the condensed consolidated statements of financial condition above. The assets in the table below include those assets that can only be used to settle obligations of the consolidated VIEs. The liabilities in the table below include third-party liabilities of consolidated VIEs only and exclude intercompany balances that eliminate in consolidation. The liabilities also exclude amounts for which creditors have recourse to the general credit of Discover Financial Services.
March 31,
2021
December 31,
2020
 
(unaudited)
(dollars in millions)
Assets
Restricted cash$326 $25 
Loan receivables$25,399 $27,546 
Allowance for credit losses allocated to securitized loan receivables$(1,615)$(1,936)
Other assets$$
Liabilities
Long-term borrowings$10,804 $10,840 
Accrued expenses and other liabilities$$
See Notes to the Condensed Consolidated Financial Statements.
1

Table of Contents
DISCOVER FINANCIAL SERVICES
Condensed Consolidated Statements of Income
 For the Three Months Ended September 30,For the Nine Months Ended September 30,
 2020201920202019
  (unaudited)
(dollars in millions, except per share amounts)
Interest income
Credit card loans$2,171 $2,465 $6,760 $7,223 
Other loans446 472 1,369 1,389 
Investment securities58 53 171 120 
Other interest income50 35 222 
Total interest income2,681 3,040 8,335 8,954 
Interest expense
Deposits287 407 1,000 1,194 
Short-term borrowings
Long-term borrowings126 231 479 721 
Total interest expense416 638 1,482 1,915 
Net interest income2,265 2,402 6,853 7,039 
Provision for credit losses(1)
750 799 4,603 2,395 
Net interest income after provision for credit losses1,515 1,603 2,250 4,644 
Other income
Discount and interchange revenue, net238 255 691 785 
Protection products revenue44 48 135 146 
Loan fee income100 120 304 326 
Transaction processing revenue50 52 143 146 
Gains on equity investments79 
Other income17 23 59 73 
Total other income449 498 1,411 1,476 
Other expense
Employee compensation and benefits471 439 1,390 1,291 
Marketing and business development140 230 500 649 
Information processing and communications111 96 342 296 
Professional fees151 189 525 539 
Premises and equipment26 26 83 80 
Other expense106 127 401 354 
Total other expense1,005 1,107 3,241 3,209 
Income before income taxes959 994 420 2,911 
Income tax expense188 224 78 662 
Net income$771 $770 $342 $2,249 
Net income allocated to common stockholders$751 $749 $309 $2,203 
Basic earnings per common share$2.45 $2.36 $1.00 $6.83 
Diluted earnings per common share$2.45 $2.36 $1.00 $6.82 
(1)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
 For the Three Months Ended March 31,
 20212020
  (unaudited)
(dollars in millions, except per share amounts)
Interest income
Credit card loans$2,154 $2,416 
Other loans437 484 
Investment securities50 58 
Other interest income24 
Total interest income2,646 2,982 
Interest expense
Deposits193 373 
Long-term borrowings123 211 
Total interest expense316 584 
Net interest income2,330 2,398 
Provision for credit losses(365)1,807 
Net interest income after provision for credit losses2,695 591 
Other income
Discount and interchange revenue, net241 216 
Protection products revenue43 47 
Loan fee income107 119 
Transaction processing revenue51 44 
Gains on equity investments36 
Other income23 28 
Total other income465 490 
Other expense
Employee compensation and benefits506 467 
Marketing and business development154 231 
Information processing and communications109 114 
Professional fees182 193 
Premises and equipment24 30 
Other expense106 124 
Total other expense1,081 1,159 
Income (loss) before income taxes2,079 (78)
Income tax expense (benefit)486 (17)
Net income (loss)$1,593 $(61)
Net income (loss) allocated to common stockholders$1,546 $(78)
Basic earnings (loss) per common share$5.04 $(0.25)
Diluted earnings (loss) per common share$5.04 $(0.25)
See Notes to the Condensed Consolidated Financial Statements.
2

Table of Contents
DISCOVER FINANCIAL SERVICES
Condensed Consolidated Statements of Comprehensive Income
For the Three Months Ended September 30,For the Nine Months Ended September 30, For the Three Months Ended March 31,
2020201920202019 20212020
 (unaudited)
(dollars in millions)
 (unaudited)
(dollars in millions)
Net income$771 $770 $342 $2,249 
Net income (loss)Net income (loss)$1,593 $(61)
Other comprehensive (loss) income, net of taxOther comprehensive (loss) income, net of taxOther comprehensive (loss) income, net of tax
Unrealized (losses) gains on available-for-sale investment securities, net of taxUnrealized (losses) gains on available-for-sale investment securities, net of tax(32)17 208 119 Unrealized (losses) gains on available-for-sale investment securities, net of tax(53)256 
Unrealized gains (losses) on cash flow hedges, net of taxUnrealized gains (losses) on cash flow hedges, net of tax(8)(38)Unrealized gains (losses) on cash flow hedges, net of tax(3)
Unrealized pension and post-retirement plan gains, net of tax
Other comprehensive (loss) incomeOther comprehensive (loss) income(29)212 82 Other comprehensive (loss) income(52)253 
Comprehensive incomeComprehensive income$742 $779 $554 $2,331 Comprehensive income$1,541 $192 

See Notes to the Condensed Consolidated Financial Statements.
3

Table of Contents
DISCOVER FINANCIAL SERVICES
Condensed Consolidated Statements of Changes in Stockholders' Equity
Additional
Paid-in
Capital
Retained
Earnings
Accumulated Other Comprehensive (Loss) IncomeTreasury
Stock
Total
Stockholders'
Equity
Additional
Paid-in
Capital
Retained
Earnings
Accumulated Other Comprehensive Income (Loss)Treasury
Stock
Total
Stockholders'
Equity
Preferred StockCommon StockPreferred StockCommon StockAdditional
Paid-in
Capital
Retained
Earnings
Accumulated Other Comprehensive Income (Loss)Treasury
Stock
Total
Stockholders'
Equity
SharesAmountSharesAmount SharesAmountSharesAmountAdditional
Paid-in
Capital
Retained
Earnings
(unaudited)
(dollars in millions, shares in thousands)
(unaudited)
(dollars in millions, shares in thousands)
For the Three Months Ended September 30, 2019
Balance at June 30, 2019$563 566,019 $$4,167 $20,107 $(83)$(13,267)$11,493 
Net income— — — — — 770 — — 770 
For the Three Months Ended March 31, 2020For the Three Months Ended March 31, 2020
Balance at December 31, 2019Balance at December 31, 2019$563 566,654 $$4,206 $21,290 $(119)$(14,087)$11,859 
Cumulative effect of ASU No. 2016-13 adoptionCumulative effect of ASU No. 2016-13 adoption— — — — — (1,902)— — (1,902)
Net lossNet loss— — — — — (61)— — (61)
Other comprehensive incomeOther comprehensive income— — — — — — — Other comprehensive income— — — — — — 253 — 253 
Purchases of treasury stockPurchases of treasury stock— — — — — — — (419)(419)Purchases of treasury stock— — — — — — — (343)(343)
Common stock issued under employee benefit plansCommon stock issued under employee benefit plans— — 25 — — — Common stock issued under employee benefit plans— — 64 — — — 
Common stock issued and stock-based compensation expenseCommon stock issued and stock-based compensation expense— — 560 18 — — — 18 Common stock issued and stock-based compensation expense— — 812 — — — 
Dividends — common stock
($0.44 per share)
Dividends — common stock
($0.44 per share)
— — — — — (142)— — (142)
Dividends — common stock
($0.44 per share)
— — — — — (136)— — (136)
Dividends — preferred stock
($2,750 per share)
— — — — — (15)— — (15)
Balance at September 30, 2019$563 566,604 $$4,188 $20,720 $(74)$(13,686)$11,717 
Dividends — Series C preferred stock ($2,750 per share)Dividends — Series C preferred stock ($2,750 per share)— — — — — (16)— — (16)
Balance at March 31, 2020Balance at March 31, 2020$563 567,530 $$4,217 $19,175 $134 $(14,430)$9,665 
For the Three Months Ended September 30, 2020
Balance at June 30, 202011 $1,056 567,653 $$4,216 $18,673 $122 $(14,430)$9,643 
For the Three Months Ended March 31, 2021For the Three Months Ended March 31, 2021
Balance at December 31, 2020Balance at December 31, 202011 $1,056 567,898 $$4,257 $19,955 $45 $(14,435)$10,884 
Net incomeNet income— — — — — 771 — — 771 Net income— — — — — 1,593 — — 1,593 
Other comprehensive lossOther comprehensive loss— — — — — — (29)— (29)Other comprehensive loss— — — — — — (52)— (52)
Common stock issued under employee benefit plans— — 50 — — — 
Common stock issued and stock-based compensation expense— — 41 16 — — — 16 
Preferred stock issued— — — — — — — — 
Dividends — common stock
($0.44 per share)
— — — — — (137)— — (137)
Dividends — preferred stock
($2,750 per share)
— — — — — (15)— — (15)
Balance at September 30, 202011 $1,056 567,744 $$4,235 $19,292 $93 $(14,430)$10,252 
For the Nine Months Ended September 30, 2019
Balance at December 31, 2018$563 564,852 $$4,130 $18,906 $(156)$(12,319)$11,130 
Net income— — — — — 2,249 — — 2,249 
Other comprehensive income— — — — — — 82 — 82 
Purchases of treasury stockPurchases of treasury stock— — — — — — — (1,367)(1,367)Purchases of treasury stock— — — — — — — (119)(119)
Common stock issued under employee benefit plansCommon stock issued under employee benefit plans— — 76 — — — Common stock issued under employee benefit plans— — 26 — — — 
Common stock issued and stock-based compensation expenseCommon stock issued and stock-based compensation expense— — 1,676 52 — — — 52 Common stock issued and stock-based compensation expense— — 656 21 — — — 21 
Dividends — common stock
($1.24 per share)
— — — — — (404)— — (404)
Dividends — Series C preferred stock ($5,500 per share)— — — — — (31)— — (31)
Balance at September 30, 2019$563 566,604 $$4,188 $20,720 $(74)$(13,686)$11,717 
For the Nine Months Ended September 30, 2020
Balance at December 31, 2019$563 566,654 $$4,206 $21,290 $(119)$(14,087)$11,859 
Cumulative effect of ASU No. 2016-13 adoption— — — — — (1,902)— — (1,902)
Net income— — — — — 342 — — 342 
Other comprehensive income— — — — — — 212 — 212 
Purchases of treasury stock— — — — — — — (343)(343)
Common stock issued under employee benefit plans— — 163 — — — 
Common stock issued and stock-based compensation expense— — 927 22 — — — 22 
Preferred stock issued493 — — — — — — 493 
Dividends — common stock
($1.32 per share)
— — — — — (407)— — (407)
Dividends — preferred stock ($5,500 per share)— — — — — (31)— — (31)
Balance at September 30, 202011 $1,056 567,744 $$4,235 $19,292 $93 $(14,430)$10,252 
Dividends — common stock
($0.44 per share)
Dividends — common stock
($0.44 per share)
— — — — — (136)— — (136)
Dividends — Series C preferred stock ($2,750 per share)Dividends — Series C preferred stock ($2,750 per share)— — — — — (16)— — (16)
Dividends — Series D preferred stock ($4,611 per share)Dividends — Series D preferred stock ($4,611 per share)— — — — — (23)— — (23)
Balance at March 31, 2021Balance at March 31, 202111 $1,056 568,580 $$4,280 $21,373 $(7)$(14,554)$12,154 
See Notes to the Condensed Consolidated Financial Statements.
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DISCOVER FINANCIAL SERVICES
Condensed Consolidated Statements of Cash Flows
 For the Nine Months Ended September 30,
 20202019
(unaudited)
(dollars in millions)
Cash flows provided by operating activities
Net income$342 $2,249 
Adjustments to reconcile net income to net cash provided by operating activities:
Provision for credit losses(1)
4,603 2,395 
Deferred income taxes(600)(95)
Depreciation and amortization362 315 
Amortization of deferred revenues and accretion of accretable yield on acquired loans(245)(311)
Net (gain) loss on investments and other assets(40)30 
Other, net87 59 
Changes in assets and liabilities:
Decrease (increase) in other assets212 (33)
(Decrease) increase in accrued expenses and other liabilities(158)123 
Net cash provided by operating activities4,563 4,732 
Cash flows used for investing activities
Purchases of other short-term investments(8,046)(1,000)
Maturities of available-for-sale investment securities724 106 
Purchases of available-for-sale investment securities(7,183)
Maturities of held-to-maturity investment securities34 21 
Purchases of held-to-maturity investment securities(44)(54)
Net principal repaid (disbursed) on loans originated for investment5,316 (3,848)
Proceeds from sale of other investments94 
Purchases of other investments(54)(49)
Purchases of premises and equipment(206)(212)
Net cash used for investing activities(2,182)(12,219)
Cash flows provided by (used for) financing activities
Proceeds from issuance of securitized debt2,027 
Maturities and repayment of securitized debt(2,974)(6,278)
Proceeds from issuance of other long-term borrowings494 1,341 
Maturities and repayment of other long-term borrowings(1,754)(86)
Proceeds from issuance of common stock
Purchases of treasury stock(343)(1,367)
Net increase in deposits5,245 3,231 
Proceeds from issuance of preferred stock493 
Dividends paid on common and preferred stock(424)(420)
Net cash provided by (used for) financing activities744 (1,546)
Net increase (decrease) in cash, cash equivalents and restricted cash3,125 (9,033)
Cash, cash equivalents and restricted cash, at beginning of period6,964 15,145 
Cash, cash equivalents and restricted cash, at end of period$10,089 $6,112 
Reconciliation of cash, cash equivalents and restricted cash
Cash and cash equivalents$9,513 $6,075 
Restricted cash576 37 
Cash, cash equivalents and restricted cash, at end of period$10,089 $6,112 
(1)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
 For the Three Months Ended March 31,
 20212020
(unaudited)
(dollars in millions)
Cash flows provided by (used for) operating activities
Net income (loss)$1,593 $(61)
Adjustments to reconcile net income to net cash provided by operating activities:
Provision for credit losses(365)1,807 
Deferred income taxes232 (240)
Depreciation and amortization119 123 
Amortization of deferred revenues(74)(86)
Net losses (gains) on investments and other assets10 (23)
Other, net23 10 
Changes in assets and liabilities:
(Increase) decrease in other assets(150)429 
Increase (decrease) in accrued expenses and other liabilities120 (279)
Net cash provided by operating activities1,508 1,680 
Cash flows provided by (used for) investing activities
Maturities of other short-term investments2,200 
Maturities of available-for-sale investment securities404 157 
Maturities of held-to-maturity investment securities20 
Purchases of held-to-maturity investment securities(16)(14)
Net principal repaid on loans originated for investment3,642 2,268 
Proceeds from sale of other investments52 
Purchases of other investments(21)(14)
Purchases of premises and equipment(41)(59)
Net cash provided by investing activities6,188 2,397 
Cash flows provided by (used for) financing activities
Maturities and repayment of securitized debt(7)(509)
Proceeds from issuance of other long-term borrowings496 
Maturities and repayment of other long-term borrowings(163)(1)
Proceeds from issuance of common stock
Purchases of treasury stock(119)(343)
Net (decrease) increase in deposits(165)663 
Dividends paid on common and preferred stock(159)(138)
Net cash (used for) provided by financing activities(611)170 
Net increase in cash, cash equivalents and restricted cash7,085 4,247 
Cash, cash equivalents and restricted cash, at beginning of period13,589 6,964 
Cash, cash equivalents and restricted cash, at end of period$20,674 $11,211 
Reconciliation of cash, cash equivalents and restricted cash
Cash and cash equivalents$20,348 $10,028 
Restricted cash326 1,183 
Cash, cash equivalents and restricted cash, at end of period$20,674 $11,211 
See Notes to the Condensed Consolidated Financial Statements.
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Notes to the Condensed Consolidated Financial Statements
(unaudited)
1.    Background and Basis of Presentation
Description of Business
Discover Financial Services ("DFS" or the "Company") is a directdigital banking and payment services company. The Company is a bank holding company under the Bank Holding Company Act of 1956 as well as a financial holding company under the Gramm-Leach-Bliley Act and therefore is subject to oversight, regulation and examination by the Board of Governors of the Federal Reserve System (the "Federal Reserve"). The Company provides directdigital banking products and services and payment services through its subsidiaries. The Company offers its customers credit card loans, private student loans, personal loans, home equity loans and deposit products.products to its customers. The Company also operates the Discover Network, the PULSE network ("PULSE") and Diners Club International ("Diners Club")., collectively known as the Discover Global Network. The Discover Network processes transactions for Discover-branded credit and debit cards and provides payment transaction processing and settlement services. PULSE operates an electronic funds transfer network, providing financial institutions issuing debit cards on the PULSE network with access to ATMs domestically and internationally, as well as merchant acceptance throughout the U.S.United States for debit card transactions. Diners Club is a global payments network of licensees, which are generally financial institutions, that issue Diners Club branded credit and charge cards and/or provide card acceptance services.
The Company's business activities are managed in 2 segments, DirectDigital Banking and Payment Services, based on the products and services provided. For a detailed description of the operations of each segment, as well as the allocation conventions used in business segment reporting, see Note 17: Segment Disclosures.
Basis of Presentation
The accompanying condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States ("GAAP") for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by GAAP for complete consolidated financial statements. In the opinion of management, the financial statements reflect all adjustments necessary for the fair presentation of results for the interim period. All such adjustments are of a normal, recurring nature. The preparation of financial statements in conformity with GAAP requires the Company to make estimates and assumptions that affect the amounts reported in the condensed consolidated financial statements and related disclosures. These estimates are based on information available as of the date of the condensed consolidated financial statements. The Company believes that the estimates used in the preparation of the condensed consolidated financial statements are reasonable. Actual results could differ from these estimates. These interim condensed consolidated financial statements should be read in conjunction with the Company's 20192020 audited consolidated financial statements filed with the Company's annual report on Form 10-K for the year ended December 31, 2019.2020.
Recently Issued Accounting Pronouncements (Not Yet Adopted)
2.    Investments
InThe Company's other short-term investments and investment securities consist of the following (dollars in millions):
March 31,
2021
December 31,
2020
United States Treasury bills(1)
$$2,200 
Total other short-term investments$$2,200 
United States Treasury securities(2)
$8,907 $9,354 
Residential mortgage-backed securities - Agency(3)
525 560 
Total investment securities$9,432 $9,914 
(1)Includes United States Treasury bills with maturity dates greater than 90 days but less than one year at the time of acquisition.
(2)Includes $102 million and $117 million of United States Treasury securities pledged as swap collateral as of March 2020, the Financial Accounting Standards Board31, 2021 and December 31, 2020.
(3)Consists of residential mortgage-backed securities ("FASB"RMBS") issued ASU No. 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting. The ASU addresses operational challenges resulting from the discontinuation of the London Interbank Offered Rate (“LIBOR”)by Fannie Mae, Freddie Mac and other reference rates at the end of 2021. By providing optional practical expedients and exceptions to applying certain GAAP requirements, ASU No. 2020-04 provides temporary relief designed to ease the operational cost and burden of accounting for contract modifications, hedging relationships and other transactions that reference LIBOR or another reference rate expected to be discontinued as a result of reference rate reform. In general, the optional expedients and exceptions allow eligible contracts that are modified due to reference rate reform to be accounted for prospectively as a continuation of those contracts, permit companies to preserve hedge accounting for hedging relationships affected by reference rate reform and enable companies to make a one-time election to transfer or sell certain held-to-maturity debt securities indexed to LIBOR or another reference rate that is expected to be discontinued. The temporary expedients and exceptions are elective and do not apply to contract modifications made and hedging relationships entered into or evaluated after December 31, 2022, with the exception of hedging relationships existing as of that date for which certain optional expedients have been elected and are expected to be retained through the end of the hedging relationships. The ASU is effective upon issuance and management expects to apply the practical expedients provided by the ASU. As part of its overall evaluation of reference rate reform, management is still evaluating the impact that LIBOR replacement will have on the Company’s financial statements. AnyGinnie Mae.
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such impacts will be prospective in nature, affecting net interest incomeThe amortized cost, gross unrealized gains and losses and fair value estimates after the effective date of such rate replacement.
Recently Adopted Accounting Pronouncementsavailable-for-sale and held-to-maturity investment securities are as follows (dollars in millions):
Amortized
Cost
Gross
Unrealized
Gains
Gross
Unrealized
Losses
Fair Value
At March 31, 2021
Available-for-Sale Investment Securities(1)
United States Treasury securities$8,611 $296 $$8,907 
Residential mortgage-backed securities - Agency260 10 270 
Total available-for-sale investment securities$8,871 $306 $$9,177 
Held-to-Maturity Investment Securities(2)
Residential mortgage-backed securities - Agency(3)
$255 $$(1)$262 
Total held-to-maturity investment securities$255 $$(1)$262 
At December 31, 2020
Available-for-Sale Investment Securities(1)
United States Treasury securities$8,987 $367 $$9,354 
Residential mortgage-backed securities - Agency290 10 300 
Total available-for-sale investment securities$9,277 $377 $$9,654 
Held-to-Maturity Investment Securities(2)
Residential mortgage-backed securities - Agency(3)
$260 $$$269 
Total held-to-maturity investment securities$260 $$$269 
In June 2016, the FASB issued ASU No. 2016-13, (1)Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial InstrumentsAvailable-for-sale investment securities are reported at fair value.
(2). The FASB subsequently issued several additional ASUsHeld-to-maturity investment securities are reported at amortized cost.
(3)Amounts represent RMBS that clarify the scope and applicationwere classified as held-to-maturity as they were entered into as a part of the new credit loss guidance. Topic 326 replaced the incurred loss model with the current expected credit loss ("CECL") approach. For loans carried at amortized cost, the allowance for credit losses is now based on management's current estimate of all anticipated credit losses over the remaining expected life of the loans. Upon the origination of a loan, the Company records its estimate of all expected credit losses on that loan through an immediate charge to earnings. Updates to that estimate each period are recorded through provision expense. The CECL estimate is based on historical experience, current conditions and reasonable and supportable forecasts.Company's community reinvestment initiatives.
As compared to prior GAAP, the CECL approach increases the Company's allowance for credit losses on loan receivables as a result of: (1) recording reserves for expected losses, not simply those deemed to be already incurred, (2) extending the loss estimate period over the entire life of the loan and (3) presenting the credit loss component of the purchased credit-impaired ("PCI") loan portfolio in the allowance for credit losses rather than embedding it within the loan carrying value. The allowance for credit losses on all loans carried at amortized cost, including loans previously referred to as PCI loans and loans modified in a troubled debt restructuring ("TDR") are measured under the CECL approach. Previous specialized measurement guidance for PCI loans, which are now referred to as purchased credit-deteriorated ("PCD"), and TDRs was eliminated, although certain separate disclosure guidance was retained.
Measurement of credit impairment of available-for-sale debt securities generally remains unchanged under the new rules, but any credit impairment is recorded through an allowance, rather than a direct write-down of the security. The Company invests in U.S.United States Treasury obligations and residential mortgage-backed securitiesRMBS issued by government agencies and government-sponsored enterprises of the United States of America ("U.S. GSEs"), which have long histories with no credit losses and are explicitly or implicitly guaranteed by the U.S.United States government. Therefore, management has concluded that there is no expectation of non-payment on its investment securities and does not record an allowance for credit losses on these investments.
The ASU became effective for the Company on January 1, 2020, and required modified-retrospective application, meaning a cumulative-effect adjustment was recorded as of the effective date without adjusting comparative prior periods. This cumulative-effect adjustment did not reflect the economic disruption resulting from the coronavirus disease 2019 ("COVID-19") since the global disruption occurred subsequent to January 1, 2020. As a result of adoption, the Company recorded:
A $2.5 billion increase to the allowance for credit losses on loan receivables primarily representing the adjustment for recording reserves for expected losses, not simply those deemed to be already incurred, and extending the loss estimate period over the entire life of the loan;
A $0.6 billion increase to other assets related to deferred tax assets on the larger allowance for credit losses;
An offsetting $1.9 billion decrease, net of tax, to the opening balance of retained earnings; and
Immaterial adjustments to the following:
The carrying value of PCD loans and related accrued interest reflected in other assets; and
Accrued expenses and other liabilities to record reserves for unfunded commitments.
As required by the ASU, financial statement results and balances prior to January 1, 2020, have not been retrospectively adjusted to reflect the amendments in ASU No. 2016-13. Therefore, current period results and balances are not comparable to prior period amounts, particularly with regard to the provision and allowance for credit losses (and their related subtotals).
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2.    Investments
The Company's other short-term investments andAt March 31, 2021, there were 2 investment securities consist of the following (dollars in millions):
September 30,
2020
December 31,
2019
U.S. Treasury bills(1)
$2,139 $
U.S. Treasury bills - Pledged5,909 
Total other short-term investments$8,048 $
U.S. Treasury securities$3,930 $9,785 
U.S. Treasury securities - Pledged(2)
5,618 121 
Total U.S. Treasury securities9,548 9,906 
Residential mortgage-backed securities - Agency(3)
11,306 689 
Total investment securities$20,854 $10,595 
(1)Includes U.S. Treasury bills with maturity dates greater than 90 days but less than one year at the time of acquisition.
(2)As of September 30, 2020 and December 31, 2019, includes $135 million and $121 million, respectively, of U.S. Treasury securities pledged as swap collateral other than amounts associated with the September 2020 securities lending transaction.
(3)Consists of residential mortgage-backed securities issued by Fannie Mae, Freddie Mac and Ginnie Mae.
In September 2020, the Company, in an initiative for one of Discover Bank's lending businesses, entered into a short-term securities lending transaction with a counterparty. Discover Bank lent $11.4 billion of U.S. Treasury bills and securities and received agency pass-through residential mortgage-backed securities (“RMBS”) as collateral from the borrower. Throughout the term of the transaction, the counterparty is required to adjust the RMBS collateral daily to ensure it is maintained at a fair value equal to $11.6 billion, which is 102% of the value of the U.S. Treasury bills and securities lent.
Of the $11.6 billion of RMBS, the Company has the right to sell or repledge $10.7 billion. As these investments are not held for trading purposes, they are designated as available-for-sale and recorded in investment securities on the condensed consolidated statements of financial position. As of September 30, 2020, the RMBS had a carrying value andaggregate fair value of $10.7 billion. NaN portion of the collateral was sold or repledged as of September 30, 2020.
To reflect the obligation to return the RMBS collateral, the Company recognized $10.7 billion in short-term borrowings, which are recorded within the condensed consolidated statements of financial condition as of September 30, 2020. The Company will release the $11.6 billion of RMBS, and receive the U.S. Treasury bills and securities lent, when the transaction matures in November 2020. The U.S. Treasury bills and securities are recorded as other short-term investments and investment securities on the Company's condensed consolidated statement of financial position, respectively.
As the lender in the transaction, the Company earns a securities lending fee. This securities lending fee, as well as the interest income and interest expense associated with the transaction, were$112 million that had an immaterial for the three and nine months ended September 30, 2020.
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The amortized cost,aggregate gross unrealized gainsloss for less than 12 months and losses and fair value of available-for-sale and held-to-maturity investment securities are as follows (dollars in millions):
Amortized
Cost
Gross
Unrealized
Gains
Gross
Unrealized
Losses
Fair Value
At September 30, 2020
Available-for-Sale Investment Securities(1)
U.S. Treasury securities$9,134 $414 $$9,548 
Residential mortgage-backed securities - Agency11,014 11 11,025 
Total available-for-sale investment securities$20,148 $425 $$20,573 
Held-to-Maturity Investment Securities(2)
Residential mortgage-backed securities - Agency(3)
$281 $$$290 
Total held-to-maturity investment securities$281 $$$290 
At December 31, 2019
Available-for-Sale Investment Securities(1)
U.S. Treasury securities$9,759 $155 $(8)$9,906 
Residential mortgage-backed securities - Agency414 417 
Total available-for-sale investment securities$10,173 $158 $(8)$10,323 
Held-to-Maturity Investment Securities(2)
Residential mortgage-backed securities - Agency(3)
$272 $$(1)$274 
Total held-to-maturity investment securities$272 $$(1)$274 
(1)Available-for-sale investment securities are reported at fair value.
(2)Held-to-maturity investment securities are reported at amortized cost.
(3)Amounts represent residential mortgage-backed0 securities that were classified as held-to-maturity as theyin an unrealized loss position for more than 12 months. As of December 31, 2020, there were entered into as a part of the Company's community reinvestment initiatives.
The Company invests in U.S. Treasury and residential mortgage-backed securities issued by government agencies, which have long histories with no credit losses and are explicitly or implicitly guaranteed by the U.S. government. Therefore, management has concluded that there is no expectation of non-payment on its investment securities and does not record an allowance for credit losses on these investments.
The following table provides information about available-for-sale0 investment securities with aggregate gross unrealized losses and the length of time that individual investment securities have been in a continuous unrealized loss position (dollars in millions):
 Number of Securities in a Loss PositionLess than 12 monthsMore than 12 months
Fair
Value
Unrealized
Losses
Fair
Value
Unrealized
Losses
At December 31, 2019
Available-for-Sale Investment Securities
U.S. Treasury securities11 $1,402 $(8)$$

losses.
There were 0 proceeds from sales or recognized gains and losses on available-for-sale securities during the three or nine months ended September 30, 2020March 31, 2021 and 2019.2020. See Note 9: Accumulated Other Comprehensive Income for unrealized gains and losses on available-for-sale securities during the three and nine months ended September 30, 2020March 31, 2021 and 2019.2020.
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Maturities of available-for-sale debt securities and held-to-maturity debt securities are provided in the following table (dollars in millions):
At September 30, 2020One Year
or
Less
After One
Year
Through
Five Years
After Five
Years
Through
Ten Years
After Ten
Years
Total
At March 31, 2021At March 31, 2021One Year
or
Less
After One
Year
Through
Five Years
After Five
Years
Through
Ten Years
After Ten
Years
Total
Available-for-Sale Investment Securities—Amortized CostAvailable-for-Sale Investment Securities—Amortized CostAvailable-for-Sale Investment Securities—Amortized Cost
U.S. Treasury securities$1,880 $7,254 $$$9,134 
United States Treasury securitiesUnited States Treasury securities$3,005 $5,606 $$$8,611 
Residential mortgage-backed securities - Agency(1)
Residential mortgage-backed securities - Agency(1)
54 291 10,669 11,014 
Residential mortgage-backed securities - Agency(1)
34 214 260 
Total available-for-sale investment securitiesTotal available-for-sale investment securities$1,880 $7,308 $291 $10,669 $20,148 Total available-for-sale investment securities$3,008 $5,640 $214 $$8,871 
Held-to-Maturity Investment Securities—Amortized CostHeld-to-Maturity Investment Securities—Amortized CostHeld-to-Maturity Investment Securities—Amortized Cost
Residential mortgage-backed securities - Agency(1)
Residential mortgage-backed securities - Agency(1)
$$$$281 $281 
Residential mortgage-backed securities - Agency(1)
$$$$255 $255 
Total held-to-maturity investment securitiesTotal held-to-maturity investment securities$$$$281 $281 Total held-to-maturity investment securities$$$$255 $255 
Available-for-Sale Investment Securities—Fair ValuesAvailable-for-Sale Investment Securities—Fair ValuesAvailable-for-Sale Investment Securities—Fair Values
U.S. Treasury securities$1,900 $7,648 $$$9,548 
United States Treasury securitiesUnited States Treasury securities$3,035 $5,872 $$$8,907 
Residential mortgage-backed securities - Agency(1)
Residential mortgage-backed securities - Agency(1)
56 300 10,669 11,025 
Residential mortgage-backed securities - Agency(1)
35 223 270 
Total available-for-sale investment securitiesTotal available-for-sale investment securities$1,900 $7,704 $300 $10,669 $20,573 Total available-for-sale investment securities$3,038 $5,907 $223 $$9,177 
Held-to-Maturity Investment Securities—Fair ValuesHeld-to-Maturity Investment Securities—Fair ValuesHeld-to-Maturity Investment Securities—Fair Values
Residential mortgage-backed securities - Agency(1)
Residential mortgage-backed securities - Agency(1)
$$$$290 $290 
Residential mortgage-backed securities - Agency(1)
$$$$262 $262 
Total held-to-maturity investment securitiesTotal held-to-maturity investment securities$$$$290 $290 Total held-to-maturity investment securities$$$$262 $262 
(1)Maturities of residential mortgage-backed securitiesRMBS are reflective of the contractual maturities of the investment.
Other Investments
As a part of the Company's community reinvestment initiatives, the Company has made equity investments in certain limited partnerships and limited liability companies that finance the construction and rehabilitation of affordable rental housing, as well as stimulate economic development in low to moderate income communities. These investments are accounted for using the equity method of accounting and are recorded within other assets. The related commitment for future investments is recorded in accrued expenses and other liabilities within the condensed consolidated statements of financial condition. The portion of each investment's operating results allocable to the Company reduces the carrying value of the investments and is recorded in other expense within the condensed consolidated statements of income. The Company further reduces the carrying value of the investments by recognizing any amounts that are in excess of future net tax benefits in other expense. The Company earns a return primarily through the receipt of tax credits allocated to the affordable housing projects and the community revitalization projects. These investments are not consolidated as the Company does not have a controlling financial interest in the investee entities. As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the Company had outstanding investments in these entities of $323$342 million and $336$353 million, respectively, and related contingent liabilities for unconditional and legally binding delayed equity contributions of $61$74 million and $74$93 million, respectively. Of the above outstanding equity investments, the Company had $292$316 million and $298$324 million of investments related to affordable housing projects as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, which had $45$67 million and $59$79 million of related contingent liabilities for unconditional and legally binding delayed equity contributions, respectively.
The Company holds non-controlling equity positions in several payment services entities. Most of these investments are not subject to equity method accounting because the Company does not have significant influence over the investee. The common or preferred equity securities that the Company holds typically do not have readily determinable fair values. As a result, the majority of these investments are carried at cost minus impairment, if any. As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the carrying value of these investments, which is recorded within other assets on the Company's condensed consolidated statements of financial condition, was $35$37 million and $42$35 million, respectively.
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3.    Loan Receivables
The Company has 2 loan portfolio segments: credit card loans and other loans.
The Company's classes of receivables within the 2 portfolio segments are depicted in the following table (dollars in millions):
September 30,
2020
December 31,
2019
March 31,
2021
December 31,
2020
Credit card loans(1)(2)
Credit card loans(1)(2)
$69,656 $77,181 
Credit card loans(1)(2)
$67,304 $71,472 
Other loans(3)
Other loans(3)
Other loans(3)
Private student loans(4)
Private student loans(4)
10,016 9,653 
Private student loans(4)
10,153 9,954 
Personal loansPersonal loans7,211 7,687 Personal loans6,961 7,177 
Other1,777 1,373 
Other loansOther loans1,929 1,846 
Total other loansTotal other loans19,004 18,713 Total other loans19,043 18,977 
Total loan receivablesTotal loan receivables88,660 95,894 Total loan receivables86,347 90,449 
Allowance for credit losses(5)
Allowance for credit losses(5)
(8,226)(3,383)
Allowance for credit losses(5)
(7,347)(8,226)
Net loan receivablesNet loan receivables$80,434 $92,511 Net loan receivables$79,000 $82,223 
(1)Amounts include carrying values of $15.4$15.7 billion and $18.9$16.7 billion underlying investors' interest in trust debt at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, and $11.6$9.4 billion and $12.7$10.6 billion in seller's interest at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively. See Note 4: Credit Card and Private Student Loan Securitization Activities for additional information.
(2)Unbilled accrued interest receivable on credit card loans, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was $380$395 million and $471$420 million at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively.
(3)Accrued interest receivable on private student, personal and other loans, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was $527$477 million, $47$45 million and $6 million, respectively, at September 30, 2020March 31, 2021 and $461$469 million, $53$49 million and $4$6 million, respectively, at December 31, 2019.2020.
(4)Amounts include carrying values of $261$236 million and $292$250 million in loans pledged as collateral against the note issued from a private student loan securitization trust at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively. See Note 4: Credit Card and Private Student Loan Securitization Activities for additional information.
(5)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
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Credit Quality Indicators
As part of credit risk management activities, on an ongoing basis, the Company reviews information related to the performance of a customer's account with the Company as well as information from credit bureaus, such as FICO or other credit scores, relating to the customer's broader credit performance. Key credit quality indicators that are actively monitored for credit card, private student and personal loans include FICO scores and delinquency status. These indicators are important to understand the overall credit performance of the Company's customers and their ability to repay.
FICO scores are generally obtained at origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that accounts with FICO scores below 660 have larger delinquencies and credit losses than those with higher credit scores.
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The following table provides the distribution of the amortized cost basis (excluding accrued interest receivable presented in other assets) by the most recent FICO scores available for the Company's customers for credit card, private student and personal loan receivables (dollars in millions):
Credit Risk Profile by FICO ScoreCredit Risk Profile by FICO Score
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
660 and AboveLess than 660
or No Score
660 and AboveLess than 660
or No Score
660 and AboveLess than 660
or No Score
660 and AboveLess than 660
or No Score
$%$%$%$%$%$%$%$%
Credit card loans(1)
Credit card loans(1)
$57,148 82 %$12,508 18 %$61,997 80 %$15,184 20 %
Credit card loans(1)
$55,669 83 %$11,635 17 %$58,950 82 %$12,522 18 %
Private student loans by origination year(2)(3)
Private student loans by origination year(2)(3)
Private student loans by origination year(2)(3)
20212021$212 98 %$%
20202020$983 97 %$29 %20201,625 95 %81 %$1,173 95 %$60 %
201920191,690 97 %57 %$1,176 93 %$92 %20191,592 96 %60 %1,659 96 %61 %
201820181,399 96 %60 %1,518 95 %79 %20181,297 96 %61 %1,365 96 %61 %
201720171,076 95 %57 %1,198 95 %69 %2017993 95 %55 %1,052 95 %57 %
2016817 94 %48 %934 94 %58 %
PriorPrior3,586 94 %214 %4,229 93 %300 %Prior3,943 95 %229 %4,219 94 %247 %
Total private student loansTotal private student loans$9,551 95 %$465 %$9,055 94 %$598 %Total private student loans$9,662 95 %$491 %$9,468 95 %$486 %
Personal loans by origination yearPersonal loans by origination yearPersonal loans by origination year
20212021$810 100 %$%
20202020$2,175 99 %$15 %20202,571 99 %29 %$2,880 99 %$25 %
201920192,506 97 %89 %$3,529 98 %$62 %20191,858 96 %85 %2,183 96 %90 %
201820181,221 92 %101 %1,941 93 %140 %2018834 92 %75 %1,018 92 %90 %
20172017680 89 %81 11 %1,167 90 %136 10 %2017447 89 %54 11 %558 89 %69 11 %
2016242 88 %34 12 %475 88 %65 12 %
PriorPrior55 82 %12 18 %145 84 %27 16 %Prior167 86 %28 14 %227 86 %37 14 %
Total personal loansTotal personal loans$6,879 95 %$332 %$7,257 94 %$430 %Total personal loans$6,687 96 %$274 %$6,866 96 %$311 %
(1)Amounts include $1.0 billion and $956 million of revolving line-of-credit arrangements that were converted to term loans as a result of a TDRtroubled debt restructuring ("TDR") program as of September 30, 2020March 31, 2021 and December 31, 2019, respectively.2020.
(2)A majority of private student loansloan originations occur in the third quarter and disbursements can span multiple calendar years.
(3)FICO score represents the higher credit score of the cosigner or borrower.
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Delinquencies are an indicator of credit quality at a point in time. A loan balance is considered delinquent when contractual payments on the loan become 30 days past due.

The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent loans in the Company's loan portfolio is shown below for credit card, private student and personal loan receivables (dollars in millions):
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
30-89 Days
Delinquent
90 or
More Days
Delinquent
Total Past
Due
30-89 Days
Delinquent
90 or
More Days
Delinquent
Total Past
Due
30-89 Days
Delinquent
90 or
More Days
Delinquent
Total Past
Due
30-89 Days
Delinquent
90 or
More Days
Delinquent
Total Past
Due
Credit card loansCredit card loans$678 $650 $1,328 $999 $1,020 $2,019 Credit card loans$565 $680 $1,245 $739 $739 $1,478 
Private student loans by origination year(2)(1)
Private student loans by origination year(2)(1)
Private student loans by origination year(2)(1)
20212021$$$
20202020$$$2020$$$
20192019$$$2019
2018201811 14 201813 12 
2017201713 17 11 13 201711 15 12 16 
201614 18 14 19 
PriorPrior76 21 97 106 37 143 Prior65 20 85 86 20 106 
Total private student loansTotal private student loans$117 $32 $149 $136 $45 $181 Total private student loans$91 $31 $122 $110 $28 $138 
Personal loans by origination yearPersonal loans by origination yearPersonal loans by origination year
20212021$$$
20202020$$$2020$$$
2019201919 26 $11 $$14 201916 21 18 27 
2018201817 24 27 11 38 201811 15 15 22 
2017201711 16 22 10 32 201710 10 15 
201610 15 
PriorPriorPrior
Total personal loansTotal personal loans$56 $23 $79 $74 $31 $105 Total personal loans$43 $16 $59 $53 $25 $78 
(1)StudentPrivate student loans may include a deferment period, during which customers are not required to make payments while enrolled in school at least half time as determined by the school. During a deferment period, these loans do not advance into delinquency.
(2)Includes PCD loans for all periods presented.
In response to the pandemic, the Company expanded borrower relief offerings to include Skip-a-Pay (payment deferral) programs in addition to other modification programs already available. While the Company continues to support and provide assistance to all customers impacted by COVID-19, the Company is no longer offering new enrollments in the Skip-a-Pay (payment deferral) programs as of August 31, 2020.
The Skip-a-Pay program allowed customers on a monthly or other periodic basis to request approval to skip their payment(s) for that month or period. The current accounts that used these modifications did not advance to delinquency and delinquent accounts enrolled in these programs did not advance to the next delinquency cycle or to charge-off. These accounts were generally excluded from TDR status either because the concessions were insignificant or they qualified for exemption pursuant to the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act").

In addition to the Skip-a-Pay (payment deferral) programs, the Company has other modification programs that customers have utilized during the period. Due to provisions in the CARES Act, some accounts in these programs do not constitute TDRs.



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Allowance for Credit Losses
A detailed description of the Company's allowance for credit losses policy can be found under the sub-heading "— Significant Loan Receivables Accounting Policies — Allowance for Credit Losses" below.

The following tables provide changes in the Company's allowance for credit losses (dollars in millions):
For the Three Months Ended September 30, 2020
 Credit Card LoansStudent LoansPersonal LoansOther LoansTotal
Balance at June 30, 2020$6,491 $799 $857 $37 $8,184 
Additions
Provision for credit losses(1)
604 55 49 710 
Deductions
Charge-offs(759)(20)(62)(1)(842)
Recoveries155 13 174 
Net charge-offs(604)(14)(49)(1)(668)
Balance at September 30, 2020$6,491 $840 $857 $38 $8,226 
For the Three Months Ended September 30, 2019
 Credit Card LoansStudent LoansPersonal LoansOther LoansTotal
Balance at June 30, 2019(2)
$2,691 $167 $338 $$3,202 
Additions
Provision for credit losses(2)
719 (6)86 799 
Deductions
Charge-offs(784)(17)(89)(1)(891)
Recoveries173 13 189 
Net charge-offs(3)
(611)(14)(76)(1)(702)
Balance at September 30, 2019(2)
$2,799 $147 $348 $$3,299 
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For the Three Months Ended March 31, 2021
Credit Card LoansPrivate Student LoansPersonal LoansOther LoansTotal Loans
Balance at December 31, 2020Balance at December 31, 2020$6,491 $840 $857 $38 $8,226 
AdditionsAdditions
Provision for credit losses(1)
Provision for credit losses(1)
(377)36 (4)(342)
DeductionsDeductions
Charge-offsCharge-offs(663)(20)(64)(747)
RecoveriesRecoveries189 15 210 
Net charge-offsNet charge-offs(474)(14)(49)(537)
Balance at March 31, 2021Balance at March 31, 2021$5,640 $862 $804 $41 $7,347 
For the Nine Months Ended September 30, 2020For the Three Months Ended March 31, 2020
Credit Card LoansStudent LoansPersonal LoansOther LoansTotal Credit Card LoansPrivate Student LoansPersonal LoansOther LoansTotal Loans
Balance at December 31, 2019(2)
Balance at December 31, 2019(2)
$2,883 $148 $348 $$3,383 
Balance at December 31, 2019(2)
$2,883 $148 $348 $$3,383 
Cumulative effect of ASU No. 2016-13 adoption(4)
1,667 505 265 24 2,461 
Cumulative effect of ASU No. 2016-13 adoption(3)
Cumulative effect of ASU No. 2016-13 adoption(3)
1,667 505 265 24 2,461 
Balance at January 1, 2020Balance at January 1, 20204,550 653 613 28 5,844 Balance at January 1, 20204,550 653 613 28 5,844 
AdditionsAdditionsAdditions
Provision for credit losses(1)
Provision for credit losses(1)
3,916 233 426 11 4,586 
Provision for credit losses(1)
1,439 129 263 1,838 
DeductionsDeductionsDeductions
Charge-offsCharge-offs(2,480)(62)(224)(1)(2,767)Charge-offs(869)(22)(84)(975)
RecoveriesRecoveries505 16 42 563 Recoveries186 15 206 
Net charge-offsNet charge-offs(1,975)(46)(182)(1)(2,204)Net charge-offs(683)(17)(69)(769)
Balance at September 30, 2020$6,491 $840 $857 $38 $8,226 
Balance at March 31, 2020Balance at March 31, 2020$5,306 $765 $807 $35 $6,913 
For the Nine Months Ended September 30, 2019
Credit Card LoansStudent LoansPersonal LoansOther LoansTotal
Balance at December 31, 2018(2)
$2,528 $169 $338 $$3,041 
Additions
Provision for credit losses(2)
2,121 24 250 2,395 
Deductions
Charge-offs(2,347)(54)(274)(1)(2,676)
Recoveries497 10 34 541 
Net charge-offs(3)
(1,850)(44)(240)(1)(2,135)
Other(5)
(2)(2)
Balance at September 30, 2019(2)
$2,799 $147 $348 $$3,299 
(1)Excludes a $40$23 million build and $17$31 million buildreclassification of the liability for expected credit losses on unfunded commitments for the three months and nine months ended September 30,March 31, 2021 and 2020, respectively, as the liability is recorded in accrued expenses and other liabilities in the Company's condensed consolidated statements of financial condition.
(2)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
(3)Prior to adoption of ASU No. 2016-13 on January 1, 2020, net charge-offs on PCD loans generally did not result in a charge to earnings.
(4)Represents the adjustment to the allowance for credit losses as a result of adoption of ASU No. 2016-13 on January 1, 2020.
(5)Net change in reserves on PCD pools having no remaining non-accretable difference (prior to adoption of ASU No. 2016-13 on January 1, 2020).

The allowance for credit losses was $8.2$7.3 billion at September 30, 2020,March 31, 2021, which is essentially flat compared toreflects an $879 million release from the amount of the allowance for credit losses at June 30,December 31, 2020. The release in the overall allowance was primarily driven by a reduction in loan receivables outstanding, continued stable credit performance and improvements in the macroeconomic forecast.
The decrease in outstanding loans receivable, particularly credit card loans, and the stable credit performance was driven in part by elevated payment rates resulting from the latest round of government stimulus and the associated improvement in household cash flows. In estimating expected credit losses, the Company considered the uncertainties associated with borrower behavior, payment trends and credit performance subsequent to the expiration of government stimulus programs, such as the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") and the American Rescue Plan Act of 2021 ("ARPA"), and government-offered disaster relief programs, such as foreclosure moratoriums and federal student loan and mortgage payment forbearance.
In estimating the allowance at September 30, 2020,March 31, 2021, the Company used a macroeconomic forecast that projected slight improvement from the prior quarter, including(i) a peak unemployment rate of 11%6.7%, which remained flatdecreases to 6.0% through the end of 20202021 and recovers slowly over(ii) a 4.6% growth in real gross domestic product in 2021. Labor market conditions, which historically have been an important determinant of credit loss trends, have improved but remain stressed by the next few years. The Company also considered the uncertainties associated with some of the assumptions used in that macroeconomic forecast, including the amount and timing of additional government stimulus. Furthermore, the estimate contemplatedpandemic; unemployment claims have fallen below pandemic peaks, but unemployment remains elevated by historical standards. Moreover, the impact of previous government stimulus programsthe coronavirus disease 2019 ("COVID-19") pandemic on
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the economy and other company-initiated loan modification programs on borrower payment trends. The impact of COVID-19 on the economygovernment's response to the pandemic has continued to cause uncertainty in the assumptions surrounding factors such as lengththe pace and depthsustainability of economic stresses and longer term impacts on borrower behavior, whichrecovery. Accordingly, the estimation of the allowance for credit losses has required significant management judgment in estimating the allowance for credit losses.judgment.
Company-initiated loan modification programs include those offered specifically in response to the COVID-19 pandemic as well as existing programs also offered to customers experiencing difficulty making their payments. In addition to the Skip-a-Pay (payment deferral) ("SaP") programs, which ended on August 31, 2020, the Company has other modification programs that customers have utilized during the period related to the pandemic. The accounts using these modifications are generally excludedas a result of the COVID-19 pandemic were evaluated for potential exclusion from the TDR statusdesignation either due to the insignificance of the concession or because the concessions are insignificant or they qualifyqualified for exemption underpursuant to the CARES Act. AllThe effects of all modifications, including TDRs, loan modifications exempt from the TDR designation pursuant to the CARES Act and SaP programs, are considered as part of the process for determining the allowance for credit losses.
The allowance for credit losses was $8.2 billion at September 30, 2020, which reflects a $4.8 billion build over the amount of the allowance for credit losses at December 31, 2019. The allowance build across all loan products was due to (I) a
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$2.5 billion cumulative-effect adjustment for the adoption of CECL on January 1, 2020, and (II) a $2.3 billion build that primarily reflects an economic outlook that included the COVID-19 pandemic and resulting economic stress.
The forecast period managementthe Company deemed to be reasonable and supportable was 18 months for all periods since the adoption of CECL except for the estimate as of March 31, 2021 and December 31, 2020. The decrease to 12 months as18-month reasonable and supportable forecast period was deemed appropriate on the basis of observed stabilization of macroeconomic forecasts. As of March 31, 2020, the forecast period the Company deemed to be reasonable and supportable was 12 months due to the uncertainty caused by the rapidly changing economic environment resulting fromexperienced at the onset of the COVID-19 pandemic. The return to an 18-month reasonableAs of March 31, 2021, December 31, 2020, and supportable forecast period was based onMarch 31, 2020, the viewCompany determined that the present macroeconomic conditions will last for a longer period than previously expected. The reversion period wasof 12 months for all quarters since the adoption of CECL.was appropriate. During the first quarter of 2020, a straight-line method was used to revert to appropriate historical information. InDue to the second quarter of 2020, the high degree of economic stress leduncertainties associated with borrower behavior resulting from government stimulus and disaster relief programs, the Company to applyapplied a weighted reversion method to provide for credit card loans that putsa more emphasis on the loss forecast model rather than lowerreasonable transition to historical losses. For similar reasons, the Company determined it was appropriate to apply a weighted reversion methodlosses for all loans in the third quarter.loan products as of March 31, 2021 and December 31, 2020.
The decrease in net charge-offs on credit card loansacross all loan products for the three months ended September 30, 2020, was relatively flatMarch 31, 2021, when compared to the same period in 2019.2020, was due to the impacts of government stimulus and government-offered disaster relief programs. The increasedecrease in net charge-offs on credit card loans forwas also favorably impacted by a decrease in outstanding loan receivables period-over-period. The decrease in net charge-offs on personal loans also reflects tightened underwriting standards implemented around the nine months ended September 30, 2020, when compared toonset of the same period in 2019 was due to the seasoning of recent years' loan growth.COVID-19 pandemic.
Net charge-offs of principal are recorded against the allowance for credit losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): 
 For the Three Months Ended September 30,For the Nine Months Ended September 30,
 2020201920202019
Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income)$114 $127 $393 $382 
Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income)$27 $29 $95 $90 













 For the Three Months Ended March 31,
 20212020
Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income)$95 $143 
Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income)$23 $35 
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Delinquent and Non-Accruing Loans
The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent and non-accruing loans in the Company's loan portfolio is shown below byfor each class of loan receivables (dollars in millions):
30-89 Days
Delinquent
90 or
More Days
Delinquent
Total Past
Due
90 or
More Days
Delinquent
and
Accruing
Total
Non-accruing(1)
30-89 Days
Delinquent
90 or
More Days
Delinquent
Total Past
Due
90 or
More Days
Delinquent
and
Accruing
Total
Non-accruing(1)
At September 30, 2020
At March 31, 2021At March 31, 2021
Credit card loansCredit card loans$678 $650 $1,328 $604 $196 Credit card loans$565 $680 $1,245 $626 $216 
Other loansOther loansOther loans
Private student loans(2)
Private student loans(2)
117 32 149 31 12 
Private student loans(2)
91 31 122 30 11 
Personal loansPersonal loans56 23 79 22 Personal loans43 16 59 15 
Other11 11 
Other loansOther loans12 12 
Total other loansTotal other loans181 58 239 53 32 Total other loans141 52 193 46 31 
Total loan receivablesTotal loan receivables$859 $708 $1,567 $657 $228 Total loan receivables$706 $732 $1,438 $672 $247 
At December 31, 2019
At December 31, 2020At December 31, 2020
Credit card loansCredit card loans$999 $1,020 $2,019 $940 $237 Credit card loans$739 $739 $1,478 $687 $209 
Other loansOther loansOther loans
Private student loans(2)
Private student loans(2)
136 45 181 45 11 
Private student loans(2)
110 28 138 27 12 
Personal loansPersonal loans74 31 105 29 12 Personal loans53 25 78 23 12 
Other
Other loansOther loans11 10 
Total other loansTotal other loans215 78 293 74 29 Total other loans171 56 227 50 34 
Total loan receivablesTotal loan receivables$1,214 $1,098 $2,312 $1,014 $266 Total loan receivables$910 $795 $1,705 $737 $243 
(1)The Company estimates that the gross interest income that would have been recorded in accordance with the original terms of non-accruing credit card loans was $7$8 million and $12$10 million for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $25 million and $34 million for the nine months ended September 30, 2020 and 2019, respectively. The Company does not separately track the amount of gross interest income that would have been recorded in accordance with the original terms of loans. This amount was estimated based on customers' current balances and most recent interest rates.
(2)Includes PCD loans for all periods presented.
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Troubled Debt Restructurings
The Company has internal loan modification programs that provide relief to credit card, student and personal loan borrowers who may be experiencing financial hardship. The Company considers a modified loan in which a concession has been granted to the borrower to be a TDR based on the cumulative length of the concession period and credit quality of the borrower. New programs are continually evaluated to determine which of them meet the definition of a TDR, including programs provided to customersAllowance for temporary relief due to the economic impacts of the COVID-19 outbreak that may be subject to regulatory exclusion from TDR status. The internal loan modification programs include both temporary and permanent programs, which vary by product. External loan modification programs are also available for credit card and personal loans. For all temporary modification programs, including those created specifically in response to COVID-19, the accounts are reviewed for exclusion from being reported as a TDR in accordance with the CARES Act. To the extent the accounts do not meet the requirements for exclusion, temporary and permanent modifications on credit card and personal loans, as well as temporary modifications on student loans and certain grants of student loan forbearance, result in the loans being classified as TDRs. In addition, loans that defaulted (see table on loans that defaulted from a TDR program that follows) or graduated from modification programs or forbearance continue to be classified as TDRs, except as noted below.
For credit card customers, the Company offers both temporary and permanent hardship programs. The temporary hardship programs consist of an interest rate reduction and in some cases a reduced minimum payment, both lasting for a period no longer than 12 months. Charging privileges on these loans are generally suspended while in the program and if certain criteria are met, may be reinstated following completion of the program. Beginning in 2020, credit card accounts of borrowers that have previously participated in a temporary interest rate reduction program and that have both demonstrated financial stability and had their charging privileges reinstated at a market-based interest rate, are excluded from the balance of TDRs.
The permanent modification program involves closing the account, changing the structure of the loan to a fixed payment loan with a maturity no longer than 60 months and reducing the interest rate on the loan. The permanent modification program does not normally provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate but continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. These loans remain in the population of TDRs until they are paid off or charged off.
At September 30, 2020 and December 31, 2019, there were $5.3 billion and $5.6 billion, respectively, of private student loans in repayment and $64 million and $46 million, respectively, in forbearance. To assist student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company may offer hardship forbearance or programs that include payment deferral, temporary payment reduction, temporary interest rate reduction or extended terms. A modified loan typically meets the definition of a TDR based on the cumulative length of the concession period and a determination of financial distress based on an evaluation of the credit quality of the borrower using FICO scores.
For personal loan customers, in certain situations the Company offers various payment programs, including temporary and permanent programs. The temporary programs normally consist of a reduction of the minimum payment for a period of no longer than 12 months with the option of a final balloon payment required at the end of the loan term or an extension of the maturity date with the total term not exceeding nine years. Further, in certain circumstances the interest rate on the loan is reduced. The permanent programs involve changing the terms of the loan in order to pay off the outstanding balance over a longer term and in certain circumstances reducing the interest rate on the loan. Similar to the temporary programs, the total term may not exceed nine years. The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. Personal loans included in temporary and permanent programs are classified as TDRs.
Borrower performance after using payment programs or forbearance is monitored and the Company believes the programs are useful in assisting customers experiencing financial difficulties and allowing them to make timely payments. In addition to helping customers with their credit needs, these programs are designed to maximize collections and ultimately the Company’s profitability. The Company plans to continue to use payment programs and forbearance as a means to provide relief to customers experiencing temporary financial difficulties and, as a result, expects to have additional loans classified as TDRs in the future.
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In order to evaluate the primary financial effects that resulted from credit card loans entering into a TDR program during the three and nine months ended September 30, 2020 and 2019, the Company quantified the amount by which interest and fees were reduced during the periods. During the three months ended September 30, 2020 and 2019, the Company forgave approximately $13 million and $19 million, respectively, of interest and fees as a result of accounts entering into a credit card loan TDR program. During the nine months ended September 30, 2020 and 2019, the Company forgave approximately $52 million and $53 million, respectively, of interest and fees as a result of accounts entering into a credit card loan TDR program. For all loan products, interest income on modified loans is recognized based on the modified contractual terms.
TDR program balances and number of accounts have been favorably impacted by customer usage of modifications that were subject to TDR exclusion in accordance with the CARES Act and are lower than comparative periods as a result.Credit Losses
The following table provides information on loans that entered a TDR program duringtables provide changes in the periodCompany's allowance for credit losses (dollars in millions):
For the Three Months Ended September 30,
20202019
Number of AccountsBalancesNumber of AccountsBalances
Accounts that entered a TDR program during the period
Credit card loans(1)
20,779 $150 97,046 $623 
Private student loans118 $1,692 $31 
Personal loans2,505 $33 2,859 $39 
For the Nine Months Ended September 30,
20202019
Number of AccountsBalancesNumber of AccountsBalances
Accounts that entered a TDR program during the period
Credit card loans(1)
130,869 $875 273,970 $1,766 
Private student loans1,767 $32 4,978 $92 
Personal loans6,315 $83 8,129 $110 
For the Three Months Ended March 31, 2021
 Credit Card LoansPrivate Student LoansPersonal LoansOther LoansTotal Loans
Balance at December 31, 2020$6,491 $840 $857 $38 $8,226 
Additions
Provision for credit losses(1)
(377)36 (4)(342)
Deductions
Charge-offs(663)(20)(64)(747)
Recoveries189 15 210 
Net charge-offs(474)(14)(49)(537)
Balance at March 31, 2021$5,640 $862 $804 $41 $7,347 
For the Three Months Ended March 31, 2020
 Credit Card LoansPrivate Student LoansPersonal LoansOther LoansTotal Loans
Balance at December 31, 2019(2)
$2,883 $148 $348 $$3,383 
Cumulative effect of ASU No. 2016-13 adoption(3)
1,667 505 265 24 2,461 
Balance at January 1, 20204,550 653 613 28 5,844 
Additions
Provision for credit losses(1)
1,439 129 263 1,838 
Deductions
Charge-offs(869)(22)(84)(975)
Recoveries186 15 206 
Net charge-offs(683)(17)(69)(769)
Balance at March 31, 2020$5,306 $765 $807 $35 $6,913 
(1)Accounts that enteredExcludes a credit card TDR program include $143$23 million and $173$31 million that were converted from revolving line-of-credit arrangements to term loans during the three months ended September 30, 2020 and 2019, respectively, and $529 million and $336 million for the nine months ended September 30, 2020 and 2019, respectively.
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The following table presents the carrying value of loans that experienced a payment default during the period that had been modified in a TDR during the 15 months preceding the end of each period (dollars in millions):
For the Three Months Ended September 30,
20202019
Number of AccountsAggregated Outstanding Balances Upon DefaultNumber of AccountsAggregated Outstanding Balances Upon Default
TDRs that subsequently defaulted
Credit card loans(1)(2)
8,983 $52 19,108 $109 
Private student loans(3)
272 $396 $
Personal loans(2)
624 $1,131 $15 
For the Nine Months Ended September 30,
20202019
Number of AccountsAggregated Outstanding Balances Upon DefaultNumber of AccountsAggregated Outstanding Balances Upon Default
TDRs that subsequently defaulted
Credit card loans(1)(2)
41,285 $235 50,980 $294 
Private student loans(3)
876 $18 966 $19 
Personal loans(2)
2,446 $36 2,925 $42 
(1)Terms revert back to the pre-modification terms for customers who default from a temporary program and charging privileges remain suspended in most cases.
(2)For credit card loans and personal loans, a customer defaults from a TDR program after 2 consecutive missed payments. The outstanding balance upon default is generally the loan balance at the endreclassification of the month prior to default.
(3)For student loans, defaults have been defined as loans that are 60 or more days delinquent. The outstanding balance upon default is generally the loan balance at the end of the month prior to default.
Of the account balances that defaulted as shown aboveliability for expected credit losses on unfunded commitments for the three months ended September 30,March 31, 2021 and 2020, respectively, as the liability is recorded in accrued expenses and 2019, approximately 65% and 37%, respectively, and forother liabilities in the nine months ended September 30, 2020 and 2019, approximately 52% and 38%, respectively,Company's condensed consolidated statements of the total balances were charged off at the end of the month in which they defaulted from a TDR program.financial condition.
Significant Loan Receivables Accounting Policies
With the(2)Prior to adoption of ASU No. 2016-13 on January 1, 2020, certain significant accounting policies have changed since disclosed in Note 2: Summary of Significant Accounting Policiescredit losses were estimated using the incurred loss approach.
(3)Represents the adjustment to the consolidated financial statementsallowance for credit losses as a result of the Company's annual report on Form 10-K for the year ended December 31, 2019. Refer to Note 1: Background and Basis of Presentation for details on adoption of the standard. ImpactsASU No. 2016-13 on all significant loan receivables accounting policies are summarized as follows:
The loan receivables policy was updated to reflect the removal of PCI loans as a separate loan portfolio segment.January 1, 2020.
The relevance of the PCI loan policy was eliminated by CECL and therefore it was removed as a significant accounting policy.
The delinquent loans and charge-offs policy did not change.
The allowance for credit losses policy was updated$7.3 billion at March 31, 2021, which reflects an $879 million release from the amount of the allowance for credit losses at December 31, 2020. The release in the overall allowance was primarily driven by a reduction in loan receivables outstanding, continued stable credit performance and improvements in the macroeconomic forecast.
The decrease in outstanding loans receivable, particularly credit card loans, and the stable credit performance was driven in part by elevated payment rates resulting from the latest round of government stimulus and the associated improvement in household cash flows. In estimating expected credit losses, the Company considered the uncertainties associated with borrower behavior, payment trends and credit performance subsequent to reflect the CECL approach forexpiration of government stimulus programs, such as the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") and the American Rescue Plan Act of 2021 ("ARPA"), and government-offered disaster relief programs, such as foreclosure moratoriums and federal student loan and mortgage payment forbearance.
In estimating the allowance at March 31, 2021, the Company used a macroeconomic forecast that projected (i) a peak unemployment rate of 6.7%, which decreases to 6.0% through the end of 2021 and (ii) a 4.6% growth in real gross domestic product in 2021. Labor market conditions, which historically have been an important determinant of credit losses.
The loan interest and fee income policy, which includes certain accounting policy elections related to accrued interest, did not materially change.loss trends, have improved but remain stressed by the pandemic; unemployment claims have fallen below pandemic peaks, but unemployment remains elevated by historical standards. Moreover, the impact of the coronavirus disease 2019 ("COVID-19") pandemic on
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the economy and the government's response to the pandemic has continued to cause uncertainty in the assumptions surrounding factors such as the pace and sustainability of economic recovery. Accordingly, the estimation of the allowance for credit losses has required significant management judgment.
Company-initiated loan modification programs include those offered specifically in response to the COVID-19 pandemic as well as existing programs offered to customers experiencing difficulty making their payments. In addition to the Skip-a-Pay (payment deferral) ("SaP") programs, which ended on August 31, 2020, the Company has other modification programs that customers have utilized during the period related to the pandemic. The policies below represent thoseaccounts using these modifications as a result of the COVID-19 pandemic were evaluated for potential exclusion from the TDR designation either due to the insignificance of the concession or because they qualified for exemption pursuant to the CARES Act. The effects of all modifications, including TDRs, loan modifications exempt from the TDR designation pursuant to the CARES Act and SaP programs, are considered as part of the process for determining the allowance for credit losses.
The forecast period the Company deemed to be reasonable and supportable was 18 months as of March 31, 2021 and December 31, 2020. The 18-month reasonable and supportable forecast period was deemed appropriate on the basis of observed stabilization of macroeconomic forecasts. As of March 31, 2020, the forecast period the Company deemed to be reasonable and supportable was 12 months due to the uncertainty caused by the rapidly changing economic environment experienced at the onset of the COVID-19 pandemic. As of March 31, 2021, December 31, 2020, and March 31, 2020, the Company determined that a reversion period of 12 months was appropriate. During the first quarter of 2020, a straight-line method was used to revert to appropriate historical information. Due to the uncertainties associated with significant updatesborrower behavior resulting from adoptiongovernment stimulus and disaster relief programs, the Company applied a weighted reversion method to provide for a more reasonable transition to historical losses for all loan products as of ASU 2016-13March 31, 2021 and are reflective of those updates. Policies that did not materially change can be found at Note 2: Summary of Significant Accounting PoliciesDecember 31, 2020.
The decrease in net charge-offs across all loan products for the three months ended March 31, 2021, when compared to the consolidated financial statementssame period in 2020, was due to the impacts of government stimulus and government-offered disaster relief programs. The decrease in net charge-offs on credit card loans was also favorably impacted by a decrease in outstanding loan receivables period-over-period. The decrease in net charge-offs on personal loans also reflects tightened underwriting standards implemented around the onset of the Company's annual report on Form 10-KCOVID-19 pandemic.
Net charge-offs of principal are recorded against the allowance for credit losses, as shown in the year ended December 31, 2019.
Loan Receivables
Loan receivables consistpreceding table. Information regarding net charge-offs of credit card receivables and other loan receivables. Loan receivables also include unamortized net deferred loan origination fees and costs. Credit card loan receivables are reported at their principal amounts outstanding and include uncollected billed interest and fees and are reduced for unearned revenue related to balance transfer fees. Other loan receivables consist of student loans, personal loansfee revenues on credit card and other loans is as follows (dollars in millions): 
 For the Three Months Ended March 31,
 20212020
Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income)$95 $143 
Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income)$23 $35 
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Delinquent and are reported at their principal amounts outstanding. For student loans, principal amounts outstanding also includeNon-Accruing Loans
The amortized cost basis (excluding accrued interest that has been capitalized. Thereceivable presented in other assets) of delinquent and non-accruing loans in the Company's loan portfolio is shown below for each class of loan receivables are deemed to be held for investment at origination or acquisition because management has(dollars in millions):
30-89 Days
Delinquent
90 or
More Days
Delinquent
Total Past
Due
90 or
More Days
Delinquent
and
Accruing
Total
Non-accruing(1)
At March 31, 2021
Credit card loans$565 $680 $1,245 $626 $216 
Other loans
Private student loans91 31 122 30 11 
Personal loans43 16 59 15 
Other loans12 12 
Total other loans141 52 193 46 31 
Total loan receivables$706 $732 $1,438 $672 $247 
At December 31, 2020
Credit card loans$739 $739 $1,478 $687 $209 
Other loans
Private student loans110 28 138 27 12 
Personal loans53 25 78 23 12 
Other loans11 10 
Total other loans171 56 227 50 34 
Total loan receivables$910 $795 $1,705 $737 $243 
(1)The Company estimates that the intentgross interest income that would have been recorded in accordance with the original terms of non-accruing credit card loans was $8 million and ability to hold them$10 million for the foreseeable future. Cash flows associatedthree months ended March 31, 2021 and 2020, respectively. The Company does not separately track the amount of gross interest income that would have been recorded in accordance with loans originated or acquired for investment are classified as cash flows from investing activities, regardlessthe original terms of a subsequent change in intent.loans. This amount was estimated based on customers' current balances and most recent interest rates.
Allowance for Credit Losses
The Company maintains anfollowing tables provide changes in the Company's allowance for credit losses at(dollars in millions):
For the Three Months Ended March 31, 2021
 Credit Card LoansPrivate Student LoansPersonal LoansOther LoansTotal Loans
Balance at December 31, 2020$6,491 $840 $857 $38 $8,226 
Additions
Provision for credit losses(1)
(377)36 (4)(342)
Deductions
Charge-offs(663)(20)(64)(747)
Recoveries189 15 210 
Net charge-offs(474)(14)(49)(537)
Balance at March 31, 2021$5,640 $862 $804 $41 $7,347 
For the Three Months Ended March 31, 2020
 Credit Card LoansPrivate Student LoansPersonal LoansOther LoansTotal Loans
Balance at December 31, 2019(2)
$2,883 $148 $348 $$3,383 
Cumulative effect of ASU No. 2016-13 adoption(3)
1,667 505 265 24 2,461 
Balance at January 1, 20204,550 653 613 28 5,844 
Additions
Provision for credit losses(1)
1,439 129 263 1,838 
Deductions
Charge-offs(869)(22)(84)(975)
Recoveries186 15 206 
Net charge-offs(683)(17)(69)(769)
Balance at March 31, 2020$5,306 $765 $807 $35 $6,913 
(1)Excludes a level that is appropriate to absorb credit losses anticipated over the remaining expected life of loan receivables as of the balance sheet date. The estimate of expected credit losses considers uncollectible principal, interest$23 million and fees associated with the Company's loan receivables existing as of the balance sheet date. Additionally, the estimate includes expected recoveries of amounts that were either previously charged off or are expected to be charged off. The allowance is evaluated quarterly for appropriateness and is maintained through an adjustment to the provision for credit losses. Charge-offs of principal amounts of loans outstanding are deducted from the allowance and subsequent recoveries of such amounts increase the allowance. Charge-offs of loan balances representing unpaid interest and fees result in a reversal of interest and fee income, respectively, which is effectively a$31 million reclassification of the provision for credit losses.
The Company calculates its allowance for credit losses by estimating expected credit losses separately for classes of the loan portfolio with similar risk characteristics, which results in segmenting the portfolio by loan product type. The allowance for credit losses for each loan product type is based on: 1) a reasonable and supportable forecast period, 2) a reversion period and 3) a post-reversion period based on historical information covering the remaining life of the loan, all of which is netted with expected recoveries. The lengths of the reasonable and supportable forecast and reversion periods can vary and are subject to a quarterly assessment that considers the economic outlook and level of variability among macroeconomic forecasts. Generally, a straight-line method is used to revert from the reasonable and supportable forecast period to the post-reversion period, but in certain stressed scenarios, a weighted approach may be deemed more appropriate.
Several analyses are used to help estimate credit losses anticipated over the remaining expected life of loan receivables as of the balance sheet date. The Company's estimation process includes models that predict customer losses based on risk characteristics and portfolio attributes, macroeconomic variables, and historical data and analysis. There is a significant amount of judgment applied in selecting inputs and analyzing the results produced by the models to determine the allowance.
For credit card loans, the Company uses a modeling framework that includes the following components for estimating expected credit losses:
Probability of default: this model estimates the probability of charge-off at different points in time over the life of each loan.
Exposure at default: this model estimates the portion of the balance sheet date balance remaining at any given time of charge-off for each loan. Given that there is no stated life of a receivable balance on a revolving credit card account, the Company applies a percentage of expected payments to estimate the portion of the balance that would remain at the time of charge-off.
Loss given default: this model estimates the percentage of exposure (i.e. net loss) at time of charge-off that cannot be recovered, with the offsetting forecast recoveries being the driver of this estimate.
Recoveries from previously charged-off accounts are estimated separately and are netted as part of the aggregation of all of the components of the card loss modeling framework.
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For student loans and personal loans, the Company uses vintage-based models that estimate expected credit losses over the life of the loan, net of recovery estimates, impacted mainly by time elapsed since origination, credit quality of origination vintages and macroeconomic forecasts.
The models described above for credit card, student and personal loans are developed utilizing historical data and applicable macroeconomic variable inputs based on statistical analysis and behavioral relationships with credit performance. Expected recoveries from loans charged off as of the balance sheet date are modeled separately and included in the allowance estimate. The Company leverages these models and recent macroeconomic forecasts for the portion of the estimate associated with the reasonable and supportable forecast period. To estimate expected credit losses for the remainder of the life of the credit card loans, the Company reverts to historical experience of credit card loans with characteristics similar to those as of the balance sheet date and observed over various phases of a credit cycle. To estimate expected credit losses for the remainder of the life of student and personal loans, the Company reverts to use of average macroeconomic variables over an appropriate historical period.
The considerations in these models include past and current loan performance, loan growth and seasoning, risk management practices, account collection strategies, economic conditions, bankruptcy filings, policy changes and forecasting uncertainties. Consideration of past and current loan performance includes the post-modification performance of loans modified in a TDR. For the credit card loan portfolio, the Company estimates its credit losses on a loan-level basis, which includes loans that are delinquent and/or no longer accruing interest and/or loans that have been modified under a TDR. For the remainder of its portfolio, including student, personal and other loans, the Company estimates its credit losses on a pooled basis. For all loan types, recoveries are estimated at a pooled level based on estimates of future cash flows derived using historical experience.
Interest on credit card loans is included in the estimate of expected credit losses once billed to the customer (i.e., once the interest becomes part of the loan balance). An allowance for credit losses is measured for accrued interest on all other loans and is presented as part of allowance for credit losses in the consolidated statements of financial condition.
The Company records a liability for expected credit losses foron unfunded commitments on all other loans, whichfor the three months ended March 31, 2021 and 2020, respectively, as the liability is presented as part ofrecorded in accrued expenses and other liabilities in the Company's condensed consolidated statements of financial condition. This liability is evaluated quarterly for appropriateness and is maintained through an
(2)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
(3)Represents the adjustment to the provisionallowance for credit losses. No liabilitylosses as a result of adoption of ASU No. 2016-13 on January 1, 2020.
The allowance for credit losses was $7.3 billion at March 31, 2021, which reflects an $879 million release from the amount of the allowance for credit losses at December 31, 2020. The release in the overall allowance was primarily driven by a reduction in loan receivables outstanding, continued stable credit performance and improvements in the macroeconomic forecast.
The decrease in outstanding loans receivable, particularly credit card loans, and the stable credit performance was driven in part by elevated payment rates resulting from the latest round of government stimulus and the associated improvement in household cash flows. In estimating expected credit losses, is required for unused linesthe Company considered the uncertainties associated with borrower behavior, payment trends and credit performance subsequent to the expiration of government stimulus programs, such as the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") and the American Rescue Plan Act of 2021 ("ARPA"), and government-offered disaster relief programs, such as foreclosure moratoriums and federal student loan and mortgage payment forbearance.
In estimating the allowance at March 31, 2021, the Company used a macroeconomic forecast that projected (i) a peak unemployment rate of 6.7%, which decreases to 6.0% through the end of 2021 and (ii) a 4.6% growth in real gross domestic product in 2021. Labor market conditions, which historically have been an important determinant of credit loss trends, have improved but remain stressed by the pandemic; unemployment claims have fallen below pandemic peaks, but unemployment remains elevated by historical standards. Moreover, the impact of the coronavirus disease 2019 ("COVID-19") pandemic on
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the economy and the government's response to the pandemic has continued to cause uncertainty in the assumptions surrounding factors such as the pace and sustainability of economic recovery. Accordingly, the estimation of the allowance for credit losses has required significant management judgment.
Company-initiated loan modification programs include those offered specifically in response to the COVID-19 pandemic as well as existing programs offered to customers experiencing difficulty making their payments. In addition to the Skip-a-Pay (payment deferral) ("SaP") programs, which ended on August 31, 2020, the Company has other modification programs that customers have utilized during the period related to the pandemic. The accounts using these modifications as a result of the COVID-19 pandemic were evaluated for potential exclusion from the TDR designation either due to the insignificance of the concession or because they qualified for exemption pursuant to the CARES Act. The effects of all modifications, including TDRs, loan modifications exempt from the TDR designation pursuant to the CARES Act and SaP programs, are considered as part of the process for determining the allowance for credit losses.
The forecast period the Company deemed to be reasonable and supportable was 18 months as of March 31, 2021 and December 31, 2020. The 18-month reasonable and supportable forecast period was deemed appropriate on the Company’sbasis of observed stabilization of macroeconomic forecasts. As of March 31, 2020, the forecast period the Company deemed to be reasonable and supportable was 12 months due to the uncertainty caused by the rapidly changing economic environment experienced at the onset of the COVID-19 pandemic. As of March 31, 2021, December 31, 2020, and March 31, 2020, the Company determined that a reversion period of 12 months was appropriate. During the first quarter of 2020, a straight-line method was used to revert to appropriate historical information. Due to the uncertainties associated with borrower behavior resulting from government stimulus and disaster relief programs, the Company applied a weighted reversion method to provide for a more reasonable transition to historical losses for all loan products as of March 31, 2021 and December 31, 2020.
The decrease in net charge-offs across all loan products for the three months ended March 31, 2021, when compared to the same period in 2020, was due to the impacts of government stimulus and government-offered disaster relief programs. The decrease in net charge-offs on credit card loans was also favorably impacted by a decrease in outstanding loan receivables period-over-period. The decrease in net charge-offs on personal loans also reflects tightened underwriting standards implemented around the onset of the COVID-19 pandemic.
Net charge-offs of principal are recorded against the allowance for credit losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): 
 For the Three Months Ended March 31,
 20212020
Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income)$95 $143 
Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income)$23 $35 
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Delinquent and Non-Accruing Loans
The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent and non-accruing loans in the Company's loan portfolio is shown below for each class of loan receivables (dollars in millions):
30-89 Days
Delinquent
90 or
More Days
Delinquent
Total Past
Due
90 or
More Days
Delinquent
and
Accruing
Total
Non-accruing(1)
At March 31, 2021
Credit card loans$565 $680 $1,245 $626 $216 
Other loans
Private student loans91 31 122 30 11 
Personal loans43 16 59 15 
Other loans12 12 
Total other loans141 52 193 46 31 
Total loan receivables$706 $732 $1,438 $672 $247 
At December 31, 2020
Credit card loans$739 $739 $1,478 $687 $209 
Other loans
Private student loans110 28 138 27 12 
Personal loans53 25 78 23 12 
Other loans11 10 
Total other loans171 56 227 50 34 
Total loan receivables$910 $795 $1,705 $737 $243 
(1)The Company estimates that the gross interest income that would have been recorded in accordance with the original terms of non-accruing credit card loans was $8 million and $10 million for the three months ended March 31, 2021 and 2020, respectively. The Company does not separately track the amount of gross interest income that would have been recorded in accordance with the original terms of loans. This amount was estimated based on customers' current balances and most recent interest rates.
Troubled Debt Restructurings
The Company has internal loan modification programs that provide relief to credit card, private student and personal loan borrowers who may be experiencing financial hardship. The Company considers a modified loan in which a concession has been granted to the borrower to be a TDR based on the cumulative length of the concession period and credit quality of the borrower. New programs are evaluated to determine which of them meet the definition of a TDR, including modification programs that were provided to customers for temporary relief due to the economic impacts of the COVID-19 pandemic. The internal loan modification programs include both temporary and permanent programs, which vary by product. External loan modification programs are also available for credit card and personal loans. All loans modified in a temporary modification program, including those that were created specifically in response to the COVID-19 pandemic, are evaluated for exclusion from the TDR designation either due to the insignificance of the concession or because they qualify for exemption pursuant to the CARES Act. To the extent the loan accounts do not meet the requirements for exclusion, temporary and permanent modifications on credit card and personal loans, as well as temporary modifications on private student loans and certain grants of private student loan forbearance, result in the loans being classified as TDRs. In addition, loans that defaulted from, or successfully completed a loan modification program or forbearance, continue to be classified as TDRs, except as noted below. See the table below that presents the carrying value of loans that experienced a payment default during the period for more information.
For credit card customers, the Company offers both temporary and permanent hardship programs. The temporary hardship programs consist of an interest rate reduction and in some cases a reduced minimum payment, both lasting for a period no longer than 12 months. Charging privileges on these accounts are unconditionally cancellable.generally suspended while in the program and, if certain criteria are met, may be reinstated following completion of the program. Credit card accounts of borrowers that have previously participated in a temporary interest rate reduction program and that have both demonstrated financial stability and had their charging privileges reinstated at a market-based interest rate, are excluded from the balance of TDRs.
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The permanent modification program involves closing the account, changing the structure of the loan to a fixed payment loan with a maturity no longer than 72 months and reducing the interest rate on the loan. The permanent modification program does not normally provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate but continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. These permanent loan modifications remain in the population of TDRs until they are paid off or charged off.
At March 31, 2021 and December 31, 2020, there were $5.5 billion and $5.7 billion, respectively, of private student loans in repayment and $96 million and $117 million, respectively, in forbearance. To assist private student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company may offer hardship forbearance or programs that include payment deferral, temporary payment reduction, temporary interest rate reduction or extended terms. A modified loan typically meets the definition of a TDR based on the cumulative length of the concession period and a determination of financial distress based on an evaluation of the credit quality of the borrower using FICO scores.
For personal loan customers, the Company offers various payment programs, including temporary and permanent programs, in certain situations. The temporary programs normally consist of a reduction of the minimum payment for a period of no longer than 12 months with the option of a final balloon payment required at the end of the loan term or an extension of the maturity date with the total term not exceeding nine years. Further, the interest rate on the loan is reduced in certain circumstances. The permanent programs involve extending the term of the loan and, in certain circumstances, reducing the interest rate on the loan. Similar to the temporary programs, the total term may not exceed nine years. The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. Personal loans included in temporary and permanent programs are classified as TDRs.
Borrower performance after using payment programs or forbearance is monitored. The Company believes the programs are useful in assisting customers experiencing financial difficulties and allowing them to make timely payments. In addition to helping customers with their credit needs, these programs are designed to maximize collections and ultimately the Company’s profitability. The Company plans to continue to use payment programs and forbearance as a means to provide relief to customers experiencing temporary financial difficulties and expects to have additional loans classified as TDRs in the future as a result.
In order to evaluate the primary financial effects that resulted from credit card loans entering into a TDR program during the three months ended March 31, 2021 and 2020, the Company quantified the amount by which interest and fees were reduced during the periods. During the three months ended March 31, 2021 and 2020, the Company forgave approximately $12 million and $21 million, respectively, of interest and fees as a result of accounts entering into a credit card loan TDR program. For all loan products, interest income on modified loans is recognized based on the modified contractual terms.
Section 4013 of the CARES Act provides certain financial institutions with the option to suspend the application of accounting and reporting guidance for TDRs for a limited period of time for loan modifications made to address the effects of the COVID-19 pandemic. Section 541 of the Omnibus and COVID Relief and Response Act extended the loan modification relief provided by the CARES Act through the earlier of January 1, 2022, or the date that is 60 days after the termination of the presidentially-declared national emergency. The Company has elected to apply the option to suspend the application of accounting guidance for TDRs as provided under Section 4013 of the CARES Act and as subsequently extended. As such, TDR program balances and number of accounts have been favorably impacted by the exclusion of certain modifications from the TDR designation pursuant to these exemptions and are expected to remain lower than they otherwise would have been.
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The following table provides information on loans that entered a TDR program during the period (dollars in millions):
For the Three Months Ended March 31,
2021
2020(2)
Number of AccountsBalancesNumber of AccountsBalances
Accounts that entered a TDR program during the period
Credit card loans(1)
20,702 $135 82,124 $533 
Private student loans126 $1,587 $29 
Personal loans1,390 $17 2,478 $33 
(1)Accounts that entered a credit card TDR program include $128 million and $210 million that were converted from revolving line-of-credit arrangements to term loans during the three months ended March 31, 2021 and 2020, respectively.
(2)Certain prior period amounts have been reclassified to conform to current period presentation.
The number and balance of new credit card and personal loan modifications, including the combined total of those designated as TDRs and those exempt from the TDR status, decreased during the three months ended March 31, 2021, when compared to the same period in 2020. The decrease is due to the impacts of government stimulus and government-offered disaster relief programs. The number and balance of new private student loan modifications, including the combined total of those designated as TDRs and those exempt from the TDR designation pursuant to the CARES Act, increased during the three months ended March 31, 2021, when compared to the same period in 2020. The increase was due to the utilization of SaP programs in 2020 in lieu of traditional loan modification programs. SaP programs do not constitute TDRs given the insignificant delay in payment; they are therefore also excluded from TDRs evaluated for exemption pursuant to the CARES Act. This increase was partially offset by the impacts of government stimulus and government-offered disaster relief programs in the current period.
The following table presents the carrying value of loans that experienced a payment default during the period that had been modified in a TDR during the 15 months preceding the end of each period (dollars in millions):
For the Three Months Ended March 31,
20212020
Number of AccountsAggregated Outstanding Balances Upon DefaultNumber of AccountsAggregated Outstanding Balances Upon Default
TDRs that subsequently defaulted
Credit card loans(1)(2)
6,001 $36 20,485 $117 
Private student loans(3)
66 $358 $
Personal loans(2)
527 $1,200 $18 
(1)For credit card loans that default from a temporary program, accounts revert back to the pre-modification terms and charging privileges remain suspended in most cases.
(2)For credit card loans and personal loans, a customer defaults from a loan modification program after either 2 consecutive missed payments or at charge-off, depending on the program. The outstanding balance upon default is generally the loan balance at the end of the month prior to default.
(3)For student loans, defaults have been defined as loans that are 60 or more days delinquent. The outstanding balance upon default is generally the loan balance at the end of the month prior to default.
Of the account balances that defaulted as shown above for the three months ended March 31, 2021 and 2020, approximately 68% and 40%, respectively, of the total balances were charged off at the end of the month in which they defaulted from a TDR program. For accounts that have defaulted from a TDR program and have not been subsequently charged off, the balances are included in the allowance for credit loss analysis discussed above under “— Allowance for Credit Losses.”
4.    Credit Card and Private Student Loan Securitization Activities
The Company's securitizations are accounted for as secured borrowings and the related trusts are treated as consolidated subsidiaries of the Company. For a description of the Company's principles of consolidation with respect to VIEs, see Note 1: Background and Basis of Presentation to the consolidated financial statements of the Company's annual report on Form 10-K for the year ended December 31, 2019.2020.
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Credit Card Securitization Activities
The Company accesses the term asset securitization market through the Discover Card Master Trust I ("DCMT") and the Discover Card Execution Note Trust ("DCENT"). Credit card loan receivables are transferred into DCMT and beneficial interests in DCMT are transferred into DCENT. DCENT issues debt securities to investors that are reported in long-term borrowings.
The DCENT debt structure consists of 4 classes of securities (DiscoverSeries Class A, B, C and D notes), with the most senior class generally receiving a triple-A rating. In order to issue senior, higher rated classes of notes, it is necessary to obtain the appropriate amount of credit enhancement, generally through the issuance of junior, lower rated or more highly subordinated classes of notes. The subordinated classes are held by wholly-owned subsidiaries of Discover Bank. The Company is exposed to credit-relatedcredit risk of loss associated with trust assetsreceivables as of the balance sheet date through the retention of these subordinated interests. The estimatedcurrent expected credit loss on trust receivables is included in the allowance for credit losses estimate.
The Company's retained interests in the assets of the trusts, consisting of investments in DCENT notes held by subsidiaries of Discover Bank, constitute intercompany positions whichthat are eliminated in the preparation of the Company's condensed consolidated statements of financial condition.
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Upon transfer of credit card loan receivables to the trust, the receivables and certain cash flows derived from them become restricted for use in meeting obligations to the trusts' creditors. Further, the transferred credit card loan receivables are owned by the trust and are not available to third-party creditors of the Company. The trusts have ownership of cash balances, the amounts of which are reported in restricted cash.cash within the Company's condensed consolidated statements of financial condition. With the exception of the seller's interest in trust receivables, the Company's interests in trust assets are generally subordinate to the interests of third-party investors in trust debt and, as such, may not be realized by the Company if needed to absorb deficiencies in cash flows that are allocated to the investors in the trusts' debt.those investors. Apart from the restricted assets related to securitization activities, the investors and the securitization trusts have no recourse to the Company's other assets or the Company's general credit for a shortage in cash flows.
The carrying values of these restricted assets, which are presented on the Company's condensed consolidated statements of financial condition as relating to securitization activities, are shown in the following table (dollars in millions):
September 30,
2020
December 31,
2019
March 31,
2021
December 31,
2020
Restricted cashRestricted cash$567 $28 Restricted cash$316 $16 
Investors' interests held by third-party investorsInvestors' interests held by third-party investors11,150 14,100 Investors' interests held by third-party investors10,600 10,600 
Investors' interests held by wholly-owned subsidiaries of Discover BankInvestors' interests held by wholly-owned subsidiaries of Discover Bank4,249 4,796 Investors' interests held by wholly-owned subsidiaries of Discover Bank5,143 6,121 
Seller's interestSeller's interest11,627 12,652 Seller's interest9,420 10,575 
Loan receivables(1)
Loan receivables(1)
27,026 31,548 
Loan receivables(1)
25,163 27,296 
Allowance for credit losses allocated to securitized loan receivables(2)(1)
Allowance for credit losses allocated to securitized loan receivables(2)(1)
(1,964)(1,179)
Allowance for credit losses allocated to securitized loan receivables(2)(1)
(1,615)(1,936)
Net loan receivablesNet loan receivables25,062 30,369 Net loan receivables23,548 25,360 
OtherOtherOther
Carrying value of assets of consolidated variable interest entitiesCarrying value of assets of consolidated variable interest entities$25,633 $30,402 Carrying value of assets of consolidated variable interest entities$23,868 $25,379 
(1)The Company maintains its allowance for credit losses at an amount sufficientequal to absorblifetime expected credit losses inherent inassociated with all loan receivables, which includes all loan receivables in the trusts. Therefore, credit risk associated with the transferred receivables is fully reflected on the Company's balance sheet in accordance with GAAP.
(2)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
The debt securities issued by the consolidated trusts are subject to credit, payment and interest rate risks on the transferred credit card loan receivables. To protect investors in the securities, there are certain features or triggering events that could cause an early amortization of the debt securities, including triggers related to the impact of the performance of the trust receivables on the availability and adequacy of cash flows to meet contractual requirements. As of September 30, 2020,March 31, 2021, no economic or other early amortization events have occurred.
The Company continues to own and service the accounts that generate the loan receivables held by the trusts. Discover Bank receives servicing fees from the trusts based on a percentage of the monthly investor principal balance outstanding. Although the fee income to Discover Bank offsets the fee expense to the trusts and thus is eliminated in consolidation, failure
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to service the transferred loan receivables in accordance with contractual requirements could lead to a termination of the servicing rights and the loss of future servicing income, net of related expenses.
Private Student Loan Securitization Activities
StudentPrivate student loan trust receivables are reported in loan receivables and the related debt issued by the truststrust is reported in long-term borrowings. The assets of the truststrust are restricted from being sold or pledged as collateral for other borrowings and the cash flows from these restricted assets may be used only to pay obligations of the trusts. With the exception of the trusts'trust's restricted assets, the truststrust and investors have no recourse to the Company's other assets or the Company's general credit for a shortage in cash flows.
Securities issued to investors are outstanding from only 1 of the 2 remaining student loan securitization trusts. Principal payments on the long-term secured borrowings are made as cash is collected on the underlying loans that are used as collateral on the secured borrowings. The Company does not have access to cash collected by the securitization trust until cash is released in accordance with the trust indenture agreement. Similar to the credit card securitizations, the Company continues to own and service the accounts that generate theprivate student loan receivables held by the trust and receives servicing fees from the trust based on a percentage of the principal balance outstanding. Although the servicing fee income offsets the fee expense related to the trust and thus is eliminated in consolidation, failure to service the transferred loan receivables in accordance with contractual requirements could lead to a termination of the servicing rights and the loss of future servicing income, net of related expenses.
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Under terms of the trust arrangement, the Company has the option, but not the obligation, to provide financial support to the trust, but has never provided such support. A substantial portion of the credit risk associated with the securitized loans has been transferred to a third party under an indemnification arrangement.

The carrying values of these restricted assets, which are presented on the Company's condensed consolidated statements of financial condition as relating to securitization activities, are shown in the following table (dollars in millions): 
September 30,
2020
December 31,
2019
March 31,
2021
December 31,
2020
Restricted cashRestricted cash$$12 Restricted cash$10 $
Student loan receivables261 292 
Private student loan receivablesPrivate student loan receivables236 250 
Carrying value of assets of consolidated variable interest entitiesCarrying value of assets of consolidated variable interest entities$270 $304 Carrying value of assets of consolidated variable interest entities$246 $259 
5.    Intangible Assets
In connection with the preparation of the financial statements for the second quarter report on Form 10-Q,of 2020, the Company identified a triggering eventconducted an interim impairment test on its non-amortizable intangible assets, both the Diners Club trade names and international transaction processing rights, due to changes in the international travel and entertainment businesses and a declining revenue outlook for the foreseeable future resulting from COVID-19. As a result, during the second quarter the Company conducted an interim impairment test on its Diners Club trade names and international transaction processing rights non-amortizable intangible assets.
COVID-19 pandemic. The valuation ofmethodology used to value the trade names and international transaction processing rights was based on a discounted cash flow method, consistent with the methodology used for annual impairment testing. As a result of this analysis, the Company made the determinationdetermined that the trade names and international transaction processing rights were impaired and recognized a charge during the second quarter, in its Payment Services segment of $36 million and $23 million, respectively. The impairment was recorded in other expense.expense on the consolidated statements of income in the three months ended June 30, 2020. As of September 30, 2020, 0 additional material impairments have been recorded and annual impairment testing will resume on October 1, 2020.
As of September 30, 2020,March 31, 2021, the trade names have a remaining net book value of $92 million and the international transaction processing rights have 0 remaining net book value.

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6.    Deposits
The Company offers its deposit products to customers through 2 channels: (i) through direct marketing, internet origination and affinity relationships ("direct-to-consumer deposits"); and (ii) indirectly through contractual arrangements with securities brokerage firms ("brokered deposits"). Direct-to-consumer deposits include online savings accounts, certificates of deposit, money market accounts, IRA certificates of deposit and checking accounts, while brokered deposits include certificates of deposit and sweep accounts.
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The following table provides a summary of interest-bearing deposit accounts (dollars in millions):
September 30,
2020
December 31,
2019
March 31,
2021
December 31,
2020
Certificates of deposit in amounts less than $100,000Certificates of deposit in amounts less than $100,000$21,071 $25,113 Certificates of deposit in amounts less than $100,000$17,526 $19,105 
Certificates of deposit in amounts $100,000 or greater(1)
Certificates of deposit in amounts $100,000 or greater(1)
9,771 9,268 
Certificates of deposit in amounts $100,000 or greater(1)
8,168 9,164 
Savings deposits, including money market deposit accountsSavings deposits, including money market deposit accounts46,096 37,574 Savings deposits, including money market deposit accounts49,227 47,426 
Total interest-bearing depositsTotal interest-bearing deposits$76,938 $71,955 Total interest-bearing deposits$74,921 $75,695 
(1)Includes $2.8$2.3 billion and $2.6 billion in certificates of deposit equal to or greater than $250,000, the Federal Deposit Insurance Corporation ("FDIC") insurance limit, as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively.
The following table summarizes certificates of deposit in amounts of $100,000 or greater by contractual maturity (dollars in millions):
September 30,March 31,
20202021
Three months or less$1,7341,810 
Over three months through six months2,3751,608 
Over six months through twelve months3,1662,879 
Over twelve months2,4961,871 
Total$9,7718,168 

The following table summarizes certificates of deposit maturing over the remainder of this year, over each of the next four years and thereafter (dollars in millions):
September 30,
2020
March 31,
2021
2020$4,861 
2021202115,825 2021$12,744 
202220224,353 20226,880 
202320232,214 20232,357 
202420241,357 20241,385 
20252025868 
ThereafterThereafter2,232 Thereafter1,460 
TotalTotal$30,842 Total$25,694 

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7.    Long-Term Borrowings
Long-term borrowings consist of borrowings having original maturities of one year or more. The following table provides a summary of the Company's long-term borrowings and weighted-average interest rates on outstanding balances (dollars in millions):
September 30, 2020December 31, 2019March 31, 2021December 31, 2020
MaturityInterest
Rate
Weighted-Average Interest RateOutstanding AmountOutstanding AmountMaturityInterest
Rate
Weighted-Average Interest RateOutstanding AmountOutstanding Amount
Securitized DebtSecuritized DebtSecuritized Debt
Fixed-rate asset-backed securities(1)
Fixed-rate asset-backed securities(1)
2020-20241.85%-3.32%2.70%$6,621 $8,609 
Fixed-rate asset-backed securities(1)
2021-20241.85% - 3.32%2.74%$6,011 $6,041 
Floating-rate asset-backed securities(2)
Floating-rate asset-backed securities(2)
2021-20240.38%-0.75%0.55%4,668 5,515 
Floating-rate asset-backed securities(2)
2021-20240.34% - 0.71%0.50%4,670 4,669 
Total Discover Card Master Trust I and Discover Card Execution Note TrustTotal Discover Card Master Trust I and Discover Card Execution Note Trust11,289 14,124 Total Discover Card Master Trust I and Discover Card Execution Note Trust10,681 10,710 
Floating-rate asset-backed security(3)(4)
Floating-rate asset-backed security(3)(4)
20314.25%4.25%136 160 
Floating-rate asset-backed security(3)(4)
20314.25%4.25%123 130 
Total student loan securitization trust136 160 
Total private student loan securitization trustTotal private student loan securitization trust123 130 
Total long-term borrowings - owed to securitization investorsTotal long-term borrowings - owed to securitization investors11,425 14,284 Total long-term borrowings - owed to securitization investors10,804 10,840 
Discover Financial Services (Parent Company)Discover Financial Services (Parent Company)Discover Financial Services (Parent Company)
Fixed-rate senior notesFixed-rate senior notes2022-20273.75%-5.20%4.16%3,327 3,296 Fixed-rate senior notes2022-20273.75% - 5.20%4.16%3,348 3,337 
Fixed-rate retail notesFixed-rate retail notes2021-20312.85%-4.60%3.73%336 340 Fixed-rate retail notes2022-20312.85% - 4.40%3.75%175 336 
Discover BankDiscover BankDiscover Bank
Fixed-rate senior bank notes(1)
Fixed-rate senior bank notes(1)
2021-20302.45%-4.65%3.89%6,236 6,785 
Fixed-rate senior bank notes(1)
2021-20302.45% - 4.65%3.57%6,172 6,213 
Fixed-rate subordinated bank notes(1)Fixed-rate subordinated bank notes(1)2028-20284.68%-4.68%4.68%517 996 Fixed-rate subordinated bank notes(1)20284.68%4.68%512 515 
Total long-term borrowingsTotal long-term borrowings$21,841 $25,701 Total long-term borrowings$21,011 $21,241 
(1)The Company uses interest rate swaps to hedge portions of these long-term borrowings against changes in fair value attributable to changes in LIBORLondon Interbank Offered Rate ("LIBOR") or Overnight Index Swap ("OIS") Rate. Use of these interest rate swaps impacts the carrying value of the debt. See Note 16: Derivatives and Hedging Activities.
(2)Discover Card Execution Note Trust floating-rate asset-backed securities include issuances with the following interest rate terms: 1-month LIBOR + 23 to 60 basis points as of September 30, 2020.March 31, 2021.
(3)The private student loan securitization trust floating-rate asset-backed security includes an issuance with the following interest rate term: Prime rate + 100 basis points as of September 30, 2020.March 31, 2021.
(4)Repayment of this debt is dependent upon the timing of principal and interest payments on the underlying private student loans. The date shown represents final maturity date.

The following table summarizes long-term borrowings maturing over the remainder of this year, over each of the next four years and thereafter (dollars in millions):
September 30, 2020March 31, 2021
2020$550 
202120214,232 2021$4,195 
202220225,204 20225,190 
202320233,411 20233,337 
202420242,630 20242,596 
20252025528 
ThereafterThereafter5,814 Thereafter5,165 
TotalTotal$21,841 Total$21,011 
The Company has access to committed borrowing capacity through private securitizations to support the funding of its credit card loan receivables. As of September 30, 2020,March 31, 2021, the total commitment of secured credit facilities through private providers
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was $6.0 billion, NaN of which was drawn as of September 30, 2020.March 31, 2021. Access to the unused portions of the secured credit facilities is subject to the terms of the agreements with each of the providers, which have various expirations in calendar year 2022.years 2022 and 2023. Borrowings outstanding under each facility bear interest at a margin above LIBOR or the asset-backed commercial paper costs of each individual conduit provider. The terms of each agreement provide for a commitment fee to be paid on the unused capacity and include various affirmative and negative covenants, including performance metrics and legal requirements similar to those required to issue any term securitization transaction.
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8.    Preferred Stock
On June 22, 2020,The table below presents a summary of the Company issuedCompany's non-cumulative perpetual preferred stock that is outstanding at March 31, 2021 (dollars in millions):
SeriesDescriptionInitial Issuance Date
Liquidation Preference and Redemption Price per Depositary Share(1)
Per Annum Dividend Rate in effect at March 31, 2021Total Depositary Shares Authorized, Issued and OutstandingCarrying Value
March 31, 2021December 31, 2020March 31, 2021December 31, 2020
C(2)(3)(4)
Fixed-to-Floating Rate10/31/2017$1,000 5.500 %570,000 570,000 $563 $563 
D(2)(5)(6)
Fixed-Rate Reset7/22/2020$10 6.125 %500,000 500,000 493 493 
Total Preferred Stock1,070,000 1,070,000 $1,056 $1,056 
(1)Redeemable at the redemption price plus declared and sold 5,000unpaid dividends.
(2)Issued as depositary shares, each representing 1/100th interest in a share of 6.125% Fixed-Rate Reset Non-Cumulative Perpetual Preferred Stock, Series D (the “preferred stock”), withthe corresponding series of preferred stock. Each preferred share has a par value of $0.01 per share. Each share of preferred stock has a liquidation preference of $1,000 and is represented by 100 depositary shares. Proceeds received from the preferred stock issuance, net of underwriting discount and expenses, totaled approximately $493 million. The preferred stock is redeemable$0.01.
(3)Redeemable at the Company’s option, subject to regulatory approval, either (1)(i) in whole or in part during the three-month period prior to, and including, each reseton any dividend payment date (as defined in the certificate of designations for the preferred stock)on or (2)after October 30, 2027 or (ii) in whole but not in part, at any time within 90 days following a regulatory capital event (as defined in the certificate of designations for the Series C preferred stock), in each case at a redemption price equal to $1,000 per share of preferred stock plus declared and unpaid dividends. .
(4)Any dividends declared onare payable semi-annually in arrears at a rate of 5.50% per annum until October 30, 2027. Thereafter, dividends declared will be payable quarterly in arrears at a floating rate equal to three-month LIBOR plus a spread of 3.076% per annum.
(5)Redeemable at the Company’s option, subject to regulatory approval, either (i) in whole or in part during the three-month period prior to, and including, each reset date (as defined in the certificate of designations for the Series D preferred stock will bestock) or (ii) in whole but not in part, at any time within 90 days following a regulatory capital event (as defined in the certificate of designations for the Series D Preferred Stock).
(6)Any dividends declared are payable semi-annually in arrears at a rate of 6.125% per annum until September 23, 2025, after which the dividend rate will reset every five years to a fixed annual rate equal to the 5-year Treasury rate plus a spread of 5.783%. For more information on the other outstanding preferred stock issued by the Company, see Note 12: Common and Preferred Stock to the consolidated financial statements of the Company's annual report on Form 10-K for the year ended December 31, 2019.
9.    Accumulated Other Comprehensive Income
Changes in each component of accumulated other comprehensive income (loss) ("AOCI") were as follows (dollars in millions):
Unrealized Gains on Available-for-Sale Investment Securities, Net of Tax(Losses) Gains on Cash Flow Hedges, Net of TaxLosses on Pension Plan, Net of TaxAOCI
For the Three Months Ended September 30, 2020
Balance at June 30, 2020$352 $(16)$(214)$122 
Net change(32)(29)
Balance at September 30, 2020$320 $(13)$(214)$93 
For the Three Months Ended September 30, 2019
Balance at June 30, 2019$112 $(8)$(187)$(83)
Net change17 (8)
Balance at September 30, 2019$129 $(16)$(187)$(74)
For the Nine Months Ended September 30, 2020
Balance at December 31, 2019$112 $(17)$(214)$(119)
Net change208 212 
Balance at September 30, 2020$320 $(13)$(214)$93 
For the Nine Months Ended September 30, 2019
Balance at December 31, 2018$10 $22 $(188)$(156)
Net change119 (38)82 
Balance at September 30, 2019$129 $(16)$(187)$(74)
Unrealized Gains on Available-for-Sale Investment Securities, Net of TaxLosses on Cash Flow Hedges, Net of TaxLosses on Pension Plan, Net of TaxAOCI
For the Three Months Ended March 31, 2021
Balance at December 31, 2020$284 $(12)$(227)$45 
Net change(53)(52)
Balance at March 31, 2021$231 $(11)$(227)$(7)
For the Three Months Ended March 31, 2020
Balance at December 31, 2019$112 $(17)$(214)$(119)
Net change256 (3)253 
Balance at March 31, 2020$368 $(20)$(214)$134 

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The following table presents each component of other comprehensive income (loss) ("OCI") before reclassifications and amounts reclassified from AOCI for each component of OCI before- and after-tax (dollars in millions):
Before TaxTax Benefit (Expense)Net of TaxBefore TaxTax BenefitNet of Tax
For the Three Months Ended September 30, 2020
For the Three Months Ended March 31, 2021For the Three Months Ended March 31, 2021
Available-for-Sale Investment SecuritiesAvailable-for-Sale Investment SecuritiesAvailable-for-Sale Investment Securities
Net unrealized holding losses arising during the periodNet unrealized holding losses arising during the period$(42)$10 $(32)Net unrealized holding losses arising during the period$(71)$18 $(53)
Net changeNet change$(42)$10 $(32)Net change$(71)$18 $(53)
Cash Flow HedgesCash Flow HedgesCash Flow Hedges
Net unrealized gains arising during the period$$$
Amounts reclassified from AOCIAmounts reclassified from AOCI(1)Amounts reclassified from AOCI$$$
Net changeNet change$$(1)$Net change$$$
For the Three Months Ended September 30, 2019
For the Three Months Ended March 31, 2020For the Three Months Ended March 31, 2020
Available-for-Sale Investment SecuritiesAvailable-for-Sale Investment SecuritiesAvailable-for-Sale Investment Securities
Net unrealized holding gains arising during the periodNet unrealized holding gains arising during the period$24 $(7)$17 Net unrealized holding gains arising during the period$337 $(81)$256 
Net changeNet change$24 $(7)$17 Net change$337 $(81)$256 
Cash Flow HedgesCash Flow HedgesCash Flow Hedges
Net unrealized losses arising during the periodNet unrealized losses arising during the period$(9)$$(7)Net unrealized losses arising during the period$(7)$$(5)
Amounts reclassified from AOCIAmounts reclassified from AOCI(2)(1)Amounts reclassified from AOCI
Net changeNet change$(11)$$(8)Net change$(5)$$(3)
For the Nine Months Ended September 30, 2020
Available-for-Sale Investment Securities
Net unrealized holding gains arising during the period$275 $(67)$208 
Net change$275 $(67)$208 
Cash Flow Hedges
Net unrealized losses arising during the period$(7)$$(4)
Amounts reclassified from AOCI11 (3)
Net change$$$
For the Nine Months Ended September 30, 2019
Available-for-Sale Investment Securities
Net unrealized holding gains arising during the period$158 $(39)$119 
Net change$158 $(39)$119 
Cash Flow Hedges
Net unrealized losses arising during the period$(44)$11 $(33)
Amounts reclassified from AOCI(7)(5)
Net change$(51)$13 $(38)
Pension Plan
Unrealized gains arising during the period$$$
Net change$$$

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10.    Income Taxes
The following table presents the calculation of the Company's effective income tax rate (dollars in millions, except effective income tax rate)millions):
 For the Three Months Ended September 30,For the Nine Months Ended September 30,
 2020201920202019
Income before income taxes$959 $994 $420 $2,911 
Income tax expense$188 $224 $78 $662 
Effective income tax rate19.6 %22.5 %18.6 %22.7 %
 For the Three Months Ended March 31,
 20212020
Income (loss) before income taxes$2,079 $(78)
Income tax expense (benefit)$486 $(17)
Effective income tax rate23.4 %22.0 %
Income tax expense decreased $36 million and $584 million for the three and nine months ended September 30, 2020, respectively, as compared to the same periods in 2019. Income tax expense and the effective tax rate increased $503 million and 1.4 percentage points, respectively, for the three and nine months ended September 30, 2020 are lower dueMarch 31, 2021, as compared to lower projectedthe same period in 2020. The increase in income tax expense was primarily driven by an increase in pretax income for the full year.income. The Company calculates its provision for income taxes during interim reporting periods by applying an estimate of the annual effective tax rate for the full yearincreased primarily due to pretax income or loss excluding unusual or infrequently occurring discrete items. As the Company is projecting lower pretax income for the full year, the impact of certain favorable items, such as tax credits having a lower rate benefit on the effective tax rate is amplified, thereby resulting in a full-year effective tax rate that is lower than the historical annual effective tax rate. For the three and nine months ended September 30, 2020 and 2019, respectively, the effective tax rate was favorably impacted by the resolution of certain tax matters.higher pretax income.
The Company is subject to examination by the Internal Revenue Service ("IRS") and tax authorities in various state, local and foreign tax jurisdictions. Currently the IRS Office of Appeals is reviewing years 2011 – 2015 and the IRS is examining 2018. The Company regularly assesses the likelihood of additional assessments or settlements in each of the taxing jurisdictions. The years 2011-2015 are currently under review byIt is reasonably possible that settlements of the IRS Officeappeal of Appeals.the years 2011 – 2015 and certain state audits may be made within 12 months of the reporting date. At this time, the potential change inCompany believes it is reasonably possible that a reduction of unrecognized tax benefits is not expected toof $33 million could be significantrecognized over the next 12 months. The Company believes that its reserves are sufficient to cover any tax, penalties and interest that would result from such examinations.
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11.    Earnings Per Share
The following table presents the calculation of basic and diluted earnings per share ("EPS") (dollars in millions, except per share amounts):
For the Three Months Ended September 30,For the Nine Months Ended September 30, For the Three Months Ended March 31,
2020201920202019 20212020
NumeratorNumeratorNumerator
Net income$771 $770 $342 $2,249 
Net income (loss)Net income (loss)$1,593 $(61)
Preferred stock dividendsPreferred stock dividends(15)(15)(31)(31)Preferred stock dividends(39)(16)
Net income available to common stockholders756 755 311 2,218 
Net income (loss) available to common stockholdersNet income (loss) available to common stockholders1,554 (77)
Income allocated to participating securitiesIncome allocated to participating securities(5)(6)(2)(15)Income allocated to participating securities(8)(1)
Net income allocated to common stockholders$751 $749 $309 $2,203 
Net income (loss) allocated to common stockholdersNet income (loss) allocated to common stockholders$1,546 $(78)
DenominatorDenominatorDenominator
Weighted-average shares of common stock outstandingWeighted-average shares of common stock outstanding306 317 307 323 Weighted-average shares of common stock outstanding307 308 
Effect of dilutive common stock equivalentsEffect of dilutive common stock equivalentsEffect of dilutive common stock equivalents
Weighted-average shares of common stock outstanding and common stock equivalentsWeighted-average shares of common stock outstanding and common stock equivalents306 317 307 323 Weighted-average shares of common stock outstanding and common stock equivalents307 308 
Basic earnings per common share$2.45 $2.36 $1.00 $6.83 
Diluted earnings per common share$2.45 $2.36 $1.00 $6.82 
Basic earnings (loss) per common shareBasic earnings (loss) per common share$5.04 $(0.25)
Diluted earnings (loss) per common shareDiluted earnings (loss) per common share$5.04 $(0.25)
There were 0 anti-dilutive securities included in the computation of diluted EPS for the three months ended March 31, 2021. Anti-dilutive securities were not material and had no0 impact on the computation of diluted EPS for the three or nine months ended September 30, 2020 and 2019.March 31, 2020.
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12.    Capital Adequacy
The Company is subject to the capital adequacy guidelines of the Federal Reserve andReserve. Discover Bank, the Company's banking subsidiary, is subject to various regulatory capital requirements as administered by the FDIC. Failure to meet minimum capital requirements can result in the initiation of certain mandatory and possibly additional discretionary actions by regulators that, if undertaken, could limit the Company's business activities and have a direct material effect on the financial positioncondition and operating results of the Company and Discover Bank. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Company and Discover Bank must meet specific risk-based capital guidelinesrequirements and leverage ratios that involve quantitative measures of assets, liabilities and certain off-balance sheet items, as calculated under regulatory guidelines. Capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors.
The Company and Discover Bank are subject to regulatory and capital rules issued by the Federal Reserve and FDIC, respectively, under the Basel Committee's December 2010 framework ("Basel III rules"). The Basel III rules which became effective for the Company in January 2015 and were subject to phase-in periods through the end of 2018 based on the Company and Discover Bank being classified as a "Standardized Approach" entity. Asentities. Standardized approach entities are defined as United States banking organizations with consolidated total assets over $50 billion but not exceeding $250 billion and consolidated total on-balance sheet foreign exposures less than $10 billion. Thresholds within the Basel III rules were all fully phased in as of January 1, 2019, the Basel III rules subject to transition have all been fully phased in with the exception of certain transition provisions that were frozen pursuant to regulationregulations issued in November 2017. Pursuant to a final rule issued in July 2019, the transition provisions that were previously frozen have been replaced with new permanent rules that became effective in April 2020. The permanent rules provide for certain threshold-based deductions from and adjustments to the Common Equity Tier 1 ("CET1") to the extent that any one such category or all such categories in the aggregate exceed certain percentages of CET1. Additionally, the final rule revised certain capital requirements for Standardized Approach banks by raising the 10% of CET1 deduction threshold for certain items to 25% and eliminating the 15% combined deduction threshold applying to these items, among other things.
Additionally, on March 27, 2020, federal bank regulatory agencies announced an interim final rule, which has since been adopted as aand now final rule that allows banks that have implemented CECL the optionCurrent Expected Credit Loss ("CECL") accounting model to delay for two years the estimated
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impact of CECL on regulatory capital for two years, followed by a three-year transition period. For purposes of calculating regulatory capital, the Company has elected to defer recognition of the estimated impact of CECL on regulatory capital for two years in accordance with the federal bank regulatory agencies final rule published on September 30, 2020. Pursuant to the final rule,rule; after that period of deferral, the estimated impact of CECL on regulatory capital will be phased in over a three-year period beginning in 2022. Accordingly, the Company's CET1 capital ratios in 2020 and 2021 are higher than they otherwise would have been.
As of September 30, 2020,March 31, 2021, the Company and Discover Bank met all Basel III minimum capital ratio requirements to which they were subject. The Company and Discover Bank also met the requirements to be considered "well-capitalized" under Regulation Y and prompt corrective action regulations, respectively, and thererules, respectively. There have been no conditions or events that management believes have changed the Company's or Discover Bank's category. To be categorized as "well-capitalized," the Company and Discover Bank must maintain minimum capital ratios as set forth in the table below.
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The following table shows the actual capital amounts and ratios of the Company and Discover Bank and comparisons of each to the regulatory minimum and "well-capitalized" requirements (dollars in millions):
ActualMinimum Capital
Requirements
Capital Requirements
To Be Classified as
Well-Capitalized
ActualMinimum Capital
Requirements
Capital Requirements
To Be Classified as
Well-Capitalized
Amount
Ratio(1)
AmountRatio
Amount(2)
Ratio(2)
Amount
Ratio(1)
AmountRatio
Amount(2)
Ratio(2)
September 30, 2020
March 31, 2021March 31, 2021
Total capital (to risk-weighted assets)Total capital (to risk-weighted assets)Total capital (to risk-weighted assets)
Discover Financial ServicesDiscover Financial Services$14,046 15.2 %$7,389 ≥8.0%$9,236 ≥10.0%Discover Financial Services$15,751 18.0 %$6,993 ≥8.0%$8,742 ≥10.0%
Discover BankDiscover Bank$13,838 15.2 %$7,304 ≥8.0%$9,130 ≥10.0%Discover Bank$15,354 17.8 %$6,906 ≥8.0%$8,633 ≥10.0%
Tier 1 capital (to risk-weighted assets)Tier 1 capital (to risk-weighted assets)Tier 1 capital (to risk-weighted assets)
Discover Financial ServicesDiscover Financial Services$12,325 13.3 %$5,541 ≥6.0%$5,541 ≥6.0%Discover Financial Services$14,104 16.1 %$5,245 ≥6.0%$5,245 ≥6.0%
Discover BankDiscover Bank$11,729 12.8 %$5,478 ≥6.0%$7,304 ≥8.0%Discover Bank$13,421 15.5 %$5,180 ≥6.0%$6,906 ≥8.0%
Tier 1 capital (to average assets)Tier 1 capital (to average assets)Tier 1 capital (to average assets)
Discover Financial ServicesDiscover Financial Services$12,325 10.6 %$4,662 ≥4.0%N/AN/ADiscover Financial Services$14,104 12.2 %$4,620 ≥4.0%N/AN/A
Discover BankDiscover Bank$11,729 10.2 %$4,614 ≥4.0%$5,767 ≥5.0%Discover Bank$13,421 11.7 %$4,572 ≥4.0%$5,715 ≥5.0%
Common Equity Tier 1 (to risk-weighted assets)Common Equity Tier 1 (to risk-weighted assets)Common Equity Tier 1 (to risk-weighted assets)
Discover Financial ServicesDiscover Financial Services$11,269 12.2 %$4,156 ≥4.5%N/AN/ADiscover Financial Services$13,048 14.9 %$3,934 ≥4.5%N/AN/A
Discover BankDiscover Bank$11,729 12.8 %$4,109 ≥4.5%$5,935 ≥6.5%Discover Bank$13,421 15.5 %$3,885 ≥4.5%$5,611 ≥6.5%
December 31, 2019
December 31, 2020December 31, 2020
Total capital (to risk-weighted assets)Total capital (to risk-weighted assets)Total capital (to risk-weighted assets)
Discover Financial ServicesDiscover Financial Services$13,250 13.5 %$7,860 ≥8.0%$9,825 ≥10.0%Discover Financial Services$14,711 16.1 %$7,298 ≥8.0%$9,123 ≥10.0%
Discover BankDiscover Bank$13,441 13.8 %$7,776 ≥8.0%$9,720 ≥10.0%Discover Bank$14,507 16.1 %$7,214 ≥8.0%$9,018 ≥10.0%
Tier 1 capital (to risk-weighted assets)Tier 1 capital (to risk-weighted assets)Tier 1 capital (to risk-weighted assets)
Discover Financial ServicesDiscover Financial Services$11,595 11.8 %$5,895 ≥6.0%$5,895 ≥6.0%Discover Financial Services$13,006 14.3 %$5,474 ≥6.0%$5,474 ≥6.0%
Discover BankDiscover Bank$11,203 11.5 %$5,832 ≥6.0%$7,776 ≥8.0%Discover Bank$12,415 13.8 %$5,411 ≥6.0%$7,214 ≥8.0%
Tier 1 capital (to average assets)Tier 1 capital (to average assets)Tier 1 capital (to average assets)
Discover Financial ServicesDiscover Financial Services$11,595 10.3 %$4,482 ≥4.0%N/AN/ADiscover Financial Services$13,006 10.9 %$4,757 ≥4.0%N/AN/A
Discover BankDiscover Bank$11,203 10.1 %$4,435 ≥4.0%$5,544 ≥5.0%Discover Bank$12,415 10.5 %$4,709 ≥4.0%$5,886 ≥5.0%
Common Equity Tier 1 (to risk-weighted assets)Common Equity Tier 1 (to risk-weighted assets)Common Equity Tier 1 (to risk-weighted assets)
Discover Financial ServicesDiscover Financial Services$11,032 11.2 %$4,421 ≥4.5%N/AN/ADiscover Financial Services$11,950 13.1 %$4,105 ≥4.5%N/AN/A
Discover BankDiscover Bank$11,203 11.5 %$4,374 ≥4.5%$6,318 ≥6.5%Discover Bank$12,415 13.8 %$4,058 ≥4.5%$5,862 ≥6.5%
(1)Capital ratios are calculated based on the Basel III Standardized Approach rules, subject to applicable transition provisions, including CECL transition provisions.
(2)The Basel III rules do not establish well-capitalized thresholds for these measures for bank holding companies. Existing well-capitalized thresholds established in the Federal Reserve's Regulation Y have been included where available.
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13.    Commitments, Contingencies and Guarantees
In the normal course of business, the Company enters into a number of off-balance sheet commitments, transactions and obligations under guarantee arrangements that expose the Company to varying degrees of risk. The Company's commitments, contingencies and guarantee relationships are described below.
Commitments
Unused Credit Arrangements
At September 30, 2020,March 31, 2021, the Company had unused credit arrangements for loans of approximately $215.0$218.8 billion. Such arrangements arise primarily from agreements with customers for unused lines of credit on certain credit cards and certain other loan products, provided there is no violation of conditions in the related agreements. These arrangements,The Company can terminate substantially all of which the Company can terminatethese arrangements at any time and whichtherefore the arrangements do not necessarily represent future cash requirements,requirements. The arrangements are periodically reviewed based on account usage, customer creditworthiness and loan qualification.
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Table As the Company’s credit card loans are unconditionally cancellable, no liability for expected credit losses is required for unused lines of Contents
credit. For all other loans, the Company records a liability for expected credit losses for unfunded commitments, which is presented as part of accrued expenses and other liabilities in the consolidated statements of financial condition.
Contingencies
See Note 14: Litigation and Regulatory Matters for a description of potential liability arising from pending litigation or regulatory proceedings involving the Company.
Guarantees
The Company has obligations under certain guarantee arrangements, including contracts, indemnification agreements and representations and warranties, which contingently require the Company to make payments to the guaranteed party based on changes in an underlying asset, liability or equity security of a guaranteed party, rate or index. Also included as guarantees are contracts that contingently require the Company to make payments to a guaranteed party based on another entity's failure to perform under an agreement. The Company's use of guarantees is disclosed below by type of guarantee.
Securitizations Representations and Warranties
As part of the Company's financing activities, the Company provides representations and warranties that certain assets pledged as collateral in secured borrowing arrangements conform to specified guidelines. Due diligence is performed by the Company whichand is intended to ensure that asset guideline qualifications are met. If the assets pledged as collateral do not meet certain conforming guidelines, the Company may be required to replace, repurchase or sell such assets. In its credit card securitization activities, the Company would replace nonconforming receivables through the allocation of excess seller's interest or from additional transfers from the unrestricted pool of receivables. If the Company could not add enough receivables to satisfy the requirement, an early amortization (or repayment) of investors' interests would be triggered. In its private student loan securitizations, the Company would generally repurchase the loans from the trust at the outstanding principal amount plus interest.
The maximum potential amount of future payments the Company could be required to make would be equal to the current outstanding balances of third-party investor interests in credit card asset-backed securities and the principal amount of any private student loan secured borrowings, plus any unpaid interest for the corresponding secured borrowings. The Company has recorded substantially all of the maximum potential amount of future payments in long-term borrowings on the Company's condensed consolidated statements of financial condition. The Company has not recorded any incremental contingent liability associated with its secured borrowing representations and warranties. Management believes that the probability of having to replace, repurchase or sell assets pledged as collateral under secured borrowing arrangements, including an early amortization event, is low.
Counterparty Settlement Guarantees
Diners Club and DFS Services LLC (on behalf of PULSE) have various counterparty exposures, which are listed below:
Merchant Guarantee. Diners Club has entered into contractual relationships with certain international merchants, which generally include travel-related businesses, for the benefit of all Diners Club licensees. The licensees hold
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the primary liability to settle the transactions of their customers with these merchants. However, Diners Club retains a counterparty exposure if a licensee fails to meet its financial payment obligation to one of these merchants.
ATM Guarantee. PULSE entered into contractual relationships with certain international ATM acquirers in which DFS Services LLC retains counterparty exposure if an issuer fails to fulfill its settlement obligation.
Global Network Alliance Guarantee. Discover Network, Diners Club and PULSE have entered into contractual relationships with certain international payment networks in which DFS Services LLC retains the counterparty exposure if a network fails to fulfill its settlement obligation.
The maximum potential amount of future payments related to such contingent obligations is dependent upon the transaction volume processed between the time a potential counterparty defaults on its settlement and the time at which the Company disables the settlement of any further transactions for the defaulting party. The Company has some contractual remedies to offset these counterparty settlement exposures (such as letters of credit or pledged deposits), however, there is no limitation on the maximum amount the Company may be liable to pay.
The actual amount of the potential exposure cannot be quantified as the Company cannot determine whether particular counterparties will fail to meet their settlement obligations. In the event that all licensees and/or issuers were to become
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unable to settle their transactions, the Company estimates its maximum potential counterparty exposures to these settlement guarantees would be approximately $50$60 million as of September 30, 2020.March 31, 2021.
The Company believes that the estimated amounts of maximum potential future payments are not representative of the Company's actual potential loss exposure given Diners Club's and PULSE's insignificant historical losses from these counterparty exposures. As of September 30, 2020,March 31, 2021, the Company had not0t recorded any material contingent liability in the condensed consolidated financial statements for these counterparty exposures and management believes that the probability of any payments under these arrangements is low.
Discover Network Merchant Chargeback Guarantees
The Company operates the Discover Network, issues payment cards and permits third parties to issue payment cards. The Company is contingently liable for certain transactions processed on the Discover Network in the event of a dispute between the payment card customer and a merchant. The contingent liability arises if the disputed transaction involves a merchant or merchant acquirer with whom the Discover Network has a direct relationship. If a dispute is resolved in the customer's favor, the Discover Network will credit or refund the disputed amount to the Discover Network card issuer, who in turn credits its customer's account. The Discover Network will then charge back the disputed amount of the payment card transaction to the merchant or merchant acquirer, where permitted by the applicable agreement, to seek recovery of amounts already paid to the merchant for payment card transactions. If the Discover Network is unable to collect the amount subject to dispute from the merchant or merchant acquirer (e.g., in the event of merchant default or dissolution or after expiration of the time period for chargebacks in the applicable agreement), the Discover Network will bear the loss for the amount credited or refunded to the customer. In most instances, a loss by the Discover Network is unlikely to arise in connection with payments on card transactions because most products or services are delivered when purchased and credits are issued by merchants on returned items in a timely fashion, thus minimizing the likelihood of cardholder disputes with respect to amounts paid by the Discover Network. However, where the product or service is not scheduled to be provided to the customer until a later date following the purchase, the likelihood of a contingent payment obligation by the Discover Network increases. Losses related to merchant chargebacks were not material for the three and nine months ended September 30, 2020March 31, 2021 and 2019.2020.
The maximum potential amount of obligations of the Discover Network arising as a result of such contingent obligations is estimated to be the portion of the total Discover Network transaction volume processed to date for which timely and valid disputes may be raised under applicable law and relevant issuer and customer agreements. There is no limitation on the maximum amount the Company may be liable to pay to issuers. However, the Company believes that such amount is not representative of the Company's actual potential loss exposure based on the Company's historical experience. The actual amount of the potential exposure cannot be quantified as the Company cannot determine whether the current or cumulative transaction volumes may include or result in disputed transactions.
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The following table summarizes certain information regarding merchant chargeback guarantees (dollars in millions):
 For the Three Months Ended September 30,For the Nine Months Ended September 30,
 2020201920202019
Aggregate sales transaction volume(1)
$46,128 $44,332 $125,214 $125,922 
 For the Three Months Ended March 31,
 20212020
Aggregate sales transaction volume(1)
$47,487 $40,963 
(1)Represents transactions processed on the Discover Network for which a potential liability exists that, in aggregate, can differ from credit card sales volume.
The Company did not record any material contingent liability in the condensed consolidated financial statements for merchant chargeback guarantees as of September 30, 2020March 31, 2021 or December 31, 2019.2020. The Company mitigates the risk of potential loss exposure by withholding settlement from merchants, obtaining third-party guarantees, or obtaining escrow deposits or letters of credit from certain merchant acquirers or merchants that are considered higher risk due to various factors such as time delays in the delivery of products or services. As of September 30, 2020March 31, 2021 and December 31, 2019,2020, the Company had escrow deposits and settlement withholdings of $19$15 million and $8$16 million, respectively, which are recorded in interest-bearing deposit accounts and accrued expenses and other liabilities on the Company's condensed consolidated statements of financial condition.
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14.    Litigation and Regulatory Matters
In the normal course of business, from time to time, the Company has been named as a defendant in various legal actions, including arbitrations, class actions and other litigation, arising in connection with its activities. Certain of the actual or threatened legal actions include claims for substantial compensatory and/or punitive damages or claims for indeterminate amounts of damages. The litigation process is not predictable and can lead to unexpected results. The Company contests liability and/or the amount of damages as appropriate in each pending matter.
The Company has historically offered its customers an arbitration clause in its customer agreements. The arbitration clause allows the Company and its customers to quickly and economically resolve disputes. Additionally, the arbitration clause has in some instances limited the costs of, and the Company's exposure to, litigation. Future legal and regulatory challenges and prohibitions may cause the Company to discontinue its offering and use of such clauses. From time to time, the Company is involved in legal actions challenging its arbitration clause. Bills may be periodically introduced in Congress to directly or indirectly prohibit the use of pre-dispute arbitration clauses.
The Company is also involved, from time to time, in other reviews, investigations and proceedings (both formal and informal) by governmental agencies regarding the Company's business including, among other matters, consumer regulatory, accounting, tax and other operational matters, some of whichmatters. The investigations and proceedings may result in significant adverse judgments, settlements, fines, penalties, injunctions, decreases in regulatory ratings, customer restitution or other relief, which could materially impact the Company's condensed consolidated financial statements, increase its cost of operations, or limit its ability to execute its business strategies and engage in certain business activities. Certain subsidiaries of the Company are subject to a consent order with the Consumer Financial Protection Bureau ("CFPB") regarding certain private student loan servicing practices, as described below. Pursuant to powers granted under federal banking laws, regulatory agencies have broad and sweeping discretion and may assess civil money penalties, require changes to certain business practices or require customer restitution at any time.
In accordance with applicable accounting guidance, the Company establishes an accrued liability for legal and regulatory matters when those matters present loss contingencies that are both probable and estimable. Litigation and regulatory settlement related expense was not0t material for the three and nine months ended September 30, 2020March 31, 2021 and 2019.2020.
There may be an exposure to loss in excess of any amounts accrued. The Company believes the estimate of the aggregate range of reasonably possible losses (meaning those losses the likelihood of whichlosses is more than remote but less than likely), in excess of the amounts that the Company has accrued for legal and regulatory proceedings, is up to $220 million.$290 million as of March 31, 2021. This estimated range of reasonably possible losses is based upon currently available information for those proceedings in which the Company is involved and takes into account the Company's best estimate of such losses for those matters for which an estimate can be made. It does not represent the Company's maximum potential loss exposure. Various aspects of the legal proceedings underlying the estimated range will change from time to time and actual results may vary significantly from the estimate.
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The Company's estimated range noted above involves significant judgment, given the varying stages of the proceedings, the existence of numerous yet to be resolved issues, the breadth of the claims (often spanning multiple years and, in some cases, a wide range of business activities), unspecified damages and/or the novelty of the legal issues presented. The outcome of pending matters could adversely affect the Company's reputation and be material to the Company's condensed consolidated financial condition, operating results and cash flows for a particular future period, depending on, among other things, the level of the Company's income for such period.
On July 22, 2015, the Company announced that its subsidiaries, Discover Bank, The Student Loan Corporation and Discover Products Inc. (the "Discover Subsidiaries"), agreed to a consent order with the CFPB resolving the agency's investigation with respect to certain private student loan servicing practices.practices (the “2015 Order”). The order required2015 Order expired in July 2020. On December 22, 2020, the Discover Subsidiaries agreed to providea consent order (the “2020 Order”) with the CFPB resolving the agency’s investigation into Discover Bank’s compliance with the 2015 Order. In connection with the 2020 Order, Discover is required to implement a redress of approximately $16and compliance plan and must pay at least $10 million in consumer redress to consumers who may have been affected by the activities described in the order related to certain collection calls, overstatements of minimum payment due amounts in billing statementsharmed and provision of interest paid information to consumers and provide regulatory disclosures with respect to loans acquired in default. In addition, the Discover Subsidiaries were required to pay a $2.5$25 million civil money penalty to the CFPB. As required by the consent order, on October 19, 2015, the Discover Subsidiaries submitted to the CFPB a redress plan and a compliance plan designed to ensure that the Discover Subsidiaries provide redress and otherwise comply with the terms of the order. The CFPB is currently investigating Discover Bank's compliance with the order and certain student loan servicing practices. Discover Bank is cooperating with the CFPB in connection with the investigation. Discover Bank is enhancing the
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compliance plan submitted to the CFPB in 2015. The investigation could lead to a supervisory action, which may result in legal fees, penalties, fines and remediation expenses, and could require Discover Bank to change certain business practices.
On March 8, 2016, a class action lawsuit was filed against the Company, other credit card networks, other issuing banks and EMVCo in the U.S.United States District Court for the Northern District of California (B&R Supermarket, Inc., d/b/a Milam's Market, et al. v. Visa, Inc. et al.) alleging a conspiracy by defendants to shift fraud liability to merchants with the migration to the EMV security standard and chip technology. PlaintiffsThe plaintiffs assert joint and several liability among the defendants and seek unspecified damages, including treble damages, attorneys' fees, costs and injunctive relief. In May 2017, the Court entered an order transferring the entire action to a federal court in New York that is presiding over certain related claims that are pending in the actions consolidated as MDL 1720. On August 28, 2020, the Court granted Plaintiff'sthe plaintiffs' Motion to Certify a Class. DefendantsThe defendants appealed the ruling on September 11, 2020. Discover2020, which was denied. The Company filed a Letter Motion to Compel Arbitration on September 29, 2020.October 30, 2020, on which a ruling remains pending. The defendants submitted expert reports on March 22, 2021. The Company is not in a position at this time to assess the likely outcome or its exposure, if any, with respect to this matter, but will seek to vigorously defend against all claims asserted by the plaintiffs.
15.    Fair Value Measurements
Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Accounting Standards Codification ("ASC") Topic 820, Fair Value Measurement, provides a three-level hierarchy for classifying financial instruments, which is based on whether the inputs to the valuation techniques used to measure the fair value of each financial instrument are observable or unobservable. It also requires certain disclosures about those measurements. The three-level valuation hierarchy is as follows:
Level 1: Fair values determined by Level 1 inputs are defined as those that utilize quoted prices (unadjusted) in active markets for identical assets or liabilities that the Company has the ability to access.
Level 2: Fair values determined by Level 2 inputs are those that utilize inputs other than quoted prices included in Level 1 that are observable for the asset or liability, either directly or indirectly. Level 2 inputs include quoted prices for similar assets and liabilities in active or inactive markets, quoted prices for the identical assets in an inactive market and inputs other than quoted prices that are observable for the asset or liability, such as interest rates and yield curves that are observable at commonly quoted intervals. The Company evaluates factors such as the frequency of transactions, the size of the bid-ask spread and the significance of adjustments made when considering transactions involving similar assets or liabilities to assess the relevance of those observed prices. If relevant and observable prices are available, the fair values of the related assets or liabilities would be classified as Level 2.
Level 3: Fair values determined by Level 3 inputs are those based on unobservable inputs and include situations where there is little, if any, market activity for the asset or liability being valued. In instances in whichwhere the inputs used to measure fair value may fall into different levels of the fair value hierarchy, the level in the fair value hierarchy within which the fair value measurement in its entirety is classified is based on the lowest level input that is significant to the fair value measurement in its entirety. The Company may utilize both observable and unobservable inputs in determining the fair values of financial instruments classified within the Level 3 category.
The determination of classification of its financial instruments within the fair value hierarchy is performed at least quarterly by the Company. For transfers in and out
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Table of the levels of the fair value hierarchy, the Company discloses the fair value measurement based on the value immediately preceding the transfer. Contents
The Company's assessment of the significance of a particular input to the fair value measurement in its entirety requires judgment and involves consideration of factors specific to the asset or liability. Furthermore, certain techniques used to measure fair value involve some degree of judgment and, as a result, are not necessarily indicative of the amounts the Company would realize in a current market exchange.
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Assets and Liabilities Measured at Fair Value on a Recurring Basis
Assets and liabilities measured at fair value on a recurring basis are as follows (dollars in millions):
Quoted Price in Active Markets
for Identical
Assets 
(Level 1)
Significant
Other
Observable
Inputs 
(Level 2)
Significant
Unobservable
Inputs 
(Level 3)
TotalQuoted Price in Active Markets
for Identical
Assets 
(Level 1)
Significant
Other
Observable
Inputs 
(Level 2)
Significant
Unobservable
Inputs 
(Level 3)
Total
Balance at September 30, 2020
Balance at March 31, 2021Balance at March 31, 2021
AssetsAssetsAssets
Fair value - OCIFair value - OCIFair value - OCI
U.S. Treasury securitiesU.S. Treasury securities$9,548 $$$9,548 U.S. Treasury securities$8,907 $$$8,907 
Residential mortgage-backed securities - AgencyResidential mortgage-backed securities - Agency11,025 11,025 Residential mortgage-backed securities - Agency270 270 
Available-for-sale investment securitiesAvailable-for-sale investment securities$9,548 $11,025 $$20,573 Available-for-sale investment securities$8,907 $270 $$9,177 
LiabilitiesLiabilitiesLiabilities
Fair value - OCI
Derivative financial instruments - cash flow hedges(1)
$$$$
Fair value - Net incomeFair value - Net incomeFair value - Net income
Derivative financial instruments - fair value hedges(1)
Derivative financial instruments - fair value hedges(1)
$$$$
Derivative financial instruments - fair value hedges(1)
$$$$
Balance at December 31, 2019
Balance at December 31, 2020Balance at December 31, 2020
AssetsAssetsAssets
Fair value - OCIFair value - OCIFair value - OCI
U.S. Treasury securities$9,906 $$$9,906 
United States Treasury securitiesUnited States Treasury securities$9,354 $$$9,354 
Residential mortgage-backed securities - AgencyResidential mortgage-backed securities - Agency417 417 Residential mortgage-backed securities - Agency300 300 
Available-for-sale investment securitiesAvailable-for-sale investment securities$9,906 $417 $$10,323 Available-for-sale investment securities$9,354 $300 $$9,654 
Fair value - Net incomeFair value - Net income
Derivative financial instruments - fair value hedges(1)
Derivative financial instruments - fair value hedges(1)
$$$$
Liabilities
Fair value - OCI
Derivative financial instruments - cash flow hedges(1)
$$$$
Fair value - Net income
Derivative financial instruments - fair value hedges(1)
$$$$
Derivative financial instruments - foreign exchange forward contracts(1)
$$$$
(1)Derivative instrument carrying values in an asset or liability position are presented as part of other assets or accrued expenses and other liabilities, respectively, in the Company's condensed consolidated statements of financial condition.
Available-for-Sale Investment Securities
Investment securities classified as available-for-sale consist of U.S.United States Treasury securities and residential mortgage-backed securities.RMBS. The fair value estimates of investment securities classified as Level 1, consisting of U.S.United States Treasury securities, are determined based on quoted market prices for the same securities. The Company classifies residential mortgage-backed securitiesRMBS as Level 2, the fair value estimates of which are based on the best information available. This data may consist of observed market prices, broker quotes or discounted cash flow models that incorporate assumptions such as benchmark yields, issuer spreads, prepayment speeds, credit ratings and losses, the priority of which may vary based on availability of information.
The Company validates the fair value estimates provided by pricing services primarily by comparison to valuations obtained through other pricing sources. The Company evaluates pricing variances among different pricing sources to ensure that the valuations utilized are reasonable. The Company also corroborates the reasonableness of the fair value estimates with analysis of trends of significant inputs, such as market interest rate curves. The Company further performs due diligence in understanding the procedures and techniques performed by the pricing services to derive fair value estimates.
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At September 30, 2020,March 31, 2021, amounts reported in residential mortgage-backed securitiesRMBS reflect U.S. government agency and U.S. GSE obligations issued by Ginnie Mae, Fannie Mae and Freddie Mac and Ginnie Mae with aan aggregate par value of $309$257 million, a weighted-average coupon of 2.81%3.25% and a weighted-average remaining maturity of three years, as well as the $10.7 billion of RMBS recorded as part of the securities lending transaction disclosed in Note 2: Investments.two years.
Derivative Financial Instruments
The Company's derivative financial instruments consist of interest rate swaps and foreign exchange forward contracts. These instruments are classified as Level 2 as their fair values are estimated using proprietary pricing models, containing certain assumptions based on readily observable market-based inputs, including interest rate curves, option volatility and foreign currency forward and spot rates. In determining fair values, the pricing models use widely accepted valuation techniques including discounted cash flow analysis on the expected cash flows of each derivative. This analysis reflects the contractual terms of the derivatives, including the period to maturity and the observable market-based inputs. The fair values of the interest rate swaps are determined using the market standard methodology of netting the discounted future fixed cash receipts (or payments) and the discounted expected variable cash payments (or receipts). The variable cash payments are based on an expectation of future interest rates derived from the observable market interest rate curves. The Company considers collateral and master netting agreements that mitigate credit exposure to counterparties in determining the counterparty credit risk valuation adjustment. The fair values of the currency instruments are valued by comparing the contracted forward exchange rate pertaining to the specific contract maturities to the current market exchange rate.
The Company validates the fair value estimates of interest rate swaps primarily through comparison to the fair value estimates computed by the counterparties to each of the derivative transactions. The Company evaluates pricing variances among different pricing sources to ensure that the valuations utilized are reasonable. The Company also corroborates the reasonableness of the fair value estimates with analysis of trends of significant inputs, such as market interest rate curves. The Company performs due diligence in understanding the impact to any changes to the valuation techniques performed by proprietary pricing models prior to implementation, working closely with the third-party valuation service and reviews the control objectives of the service at least annually. The Company corroborates the fair value of foreign exchange forward contracts through independent calculation of the fair value estimates.
As of October 16, 2020, the Company revised its valuation methodology to reflect changes made by central clearinghouses that changed the discounting methodology and interest calculation of cash variation margin from OIS to the Secured Overnight Financing Rate (“SOFR”) for U.S. Dollar cleared interest rate swaps. The Company's valuation methodology will result in valuations for cleared interest rate swaps that better reflect cleared swap prices obtainable in the markets in which the Company transacts. Pursuant to ASC Topic 848, the Company has elected and applied certain optional expedients and exceptions that provide contract modification and hedge accounting relief to eligible interest rate swaps affected by the change in the discounting methodology. The changes in valuation methodology are applied prospectively as a change in accounting estimate and are immaterial to the Company’s financial statements.
Assets and Liabilities Measured at Fair Value on a Non-Recurring Basis
The Company also has assets that under certain conditions are subject to measurement at fair value on a non-recurring basis. These assets include those associated with acquired businesses, including goodwill and other intangible assets. For these assets, measurement at fair value in periods subsequent to the initial recognition of the assets may be applicable whenever one is applicable if one or more of the assets is determined to be impaired.tested for impairment. The Company had $59 million of0 impairments related to intangiblethese assets during the ninethree months ended September 30,March 31, 2021 and 2020. See Note 5: Intangible Assets for more information on the impact of COVID-19 on intangible assets. NaN impairments of goodwill were recognized during the three and nine months ended September 30, 2020.
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Financial Instruments Measured at Other Than Fair Value
The following tables disclose the estimated fair value of the Company's financial assets and financial liabilities that are not required to be carried at fair value (dollars in millions):
Balance at September 30, 2020Quoted Prices in Active Markets
for Identical
Assets
(Level 1)
Significant
Other
Observable
Inputs (Level 2)
Significant
Unobservable
Inputs (Level 3)
TotalCarrying
Value
Balance at March 31, 2021Balance at March 31, 2021Quoted Prices in Active Markets
for Identical
Assets
(Level 1)
Significant
Other
Observable
Inputs (Level 2)
Significant
Unobservable
Inputs (Level 3)
TotalCarrying
Value
AssetsAssetsAssets
Amortized costAmortized costAmortized cost
Residential mortgage-backed securities - AgencyResidential mortgage-backed securities - Agency$$290 $$290 $281 Residential mortgage-backed securities - Agency$$262 $$262 $255 
Held-to-maturity investment securitiesHeld-to-maturity investment securities$$290 $$290 $281 Held-to-maturity investment securities$$262 $$262 $255 
Net loan receivablesNet loan receivables$$$89,767 $89,767 $80,434 Net loan receivables$$$86,984 $86,984 $79,000 
Carrying value approximates fair value(1)
Carrying value approximates fair value(1)
Carrying value approximates fair value(1)
Cash and cash equivalentsCash and cash equivalents$9,513 $$$9,513 $9,513 Cash and cash equivalents$20,348 $$$20,348 $20,348 
Restricted cashRestricted cash$576 $$$576 $576 Restricted cash$326 $$$326 $326 
Other short-term investments$8,048 $$$8,048 $8,048 
Accrued interest receivables(2)
Accrued interest receivables(2)
$$1,008 $$1,008 $1,008 
Accrued interest receivables(2)
$$967 $$967 $967 
LiabilitiesLiabilitiesLiabilities
Amortized costAmortized costAmortized cost
Time deposits(3)
Time deposits(3)
$$31,739 $$31,739 $30,842 
Time deposits(3)
$$26,336 $$26,336 $25,694 
Short-term borrowings$$10,700 $$10,700 $10,700 
Long-term borrowings - owed to securitization investorsLong-term borrowings - owed to securitization investors$$11,378 $136 $11,514 $11,425 Long-term borrowings - owed to securitization investors$$10,757 $123 $10,880 $10,804 
Other long-term borrowingsOther long-term borrowings11,278 11,278 10,416 Other long-term borrowings10,991 10,991 10,207 
Long-term borrowingsLong-term borrowings$$22,656 $136 $22,792 $21,841 Long-term borrowings$$21,748 $123 $21,871 $21,011 
Carrying value approximates fair value(1)
Carrying value approximates fair value(1)
Carrying value approximates fair value(1)
Accrued interest payables(2)
Accrued interest payables(2)
$$170 $$170 $170 
Accrued interest payables(2)
$$147 $$147 $147 
(1)The carrying values of these assets and liabilities approximate fair value due to their short-term nature.
(1)The carrying values of these assets and liabilities approximate fair value due to their short-term nature.
(1)The carrying values of these assets and liabilities approximate fair value due to their short-term nature.
(2)Accrued interest receivable and payable carrying values are presented as part of other assets or accrued expenses and other liabilities, respectively, in the Company's
(2)Accrued interest receivable and payable carrying values are presented as part of other assets or accrued expenses and other liabilities, respectively, in the Company's
(2)Accrued interest receivable and payable carrying values are presented as part of other assets or accrued expenses and other liabilities, respectively, in the Company's
condensed consolidated statements of financial condition.condensed consolidated statements of financial condition.condensed consolidated statements of financial condition.
(3)Excludes deposits without contractually defined maturities for all periods presented.
(3)Excludes deposits without contractually defined maturities for all periods presented.
(3)Excludes deposits without contractually defined maturities for all periods presented.
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Balance at December 31, 2019Quoted Prices in Active Markets
for Identical
Assets
(Level 1)
Significant
Other
Observable
Inputs (Level 2)
Significant
Unobservable
Inputs (Level 3)
TotalCarrying
Value
Balance at December 31, 2020Balance at December 31, 2020Quoted Prices in Active Markets
for Identical
Assets
(Level 1)
Significant
Other
Observable
Inputs (Level 2)
Significant
Unobservable
Inputs (Level 3)
TotalCarrying
Value
AssetsAssetsAssets
Amortized costAmortized costAmortized cost
Residential mortgage-backed securities - AgencyResidential mortgage-backed securities - Agency$$274 $$274 $272 Residential mortgage-backed securities - Agency$$269 $$269 $260 
Held-to-maturity investment securitiesHeld-to-maturity investment securities$$274 $$274 $272 Held-to-maturity investment securities$$269 $$269 $260 
Net loan receivablesNet loan receivables$$$96,094 $96,094 $92,511 Net loan receivables$$$91,200 $91,200 $82,223 
Carrying value approximates fair value(1)
Carrying value approximates fair value(1)
Carrying value approximates fair value(1)
Cash and cash equivalentsCash and cash equivalents$6,924 $$$6,924 $6,924 Cash and cash equivalents$13,564 $$$13,564 $13,564 
Restricted cashRestricted cash$40 $$$40 $40 Restricted cash$25 $$$25 $25 
Other short-term investmentsOther short-term investments$2,200 $$$2,200 $2,200 
Accrued interest receivables(2)
Accrued interest receivables(2)
$$1,044 $$1,044 $1,044 
Accrued interest receivables(2)
$$992 $$992 $992 
LiabilitiesLiabilitiesLiabilities
Amortized costAmortized costAmortized cost
Time deposits(3)
Time deposits(3)
$$34,910 $$34,910 $34,381 
Time deposits(3)
$$29,090 $$29,090 $28,269 
Long-term borrowings - owed to securitization investorsLong-term borrowings - owed to securitization investors$$14,211 $172 $14,383 $14,284 Long-term borrowings - owed to securitization investors$$10,794 $130 $10,924 $10,840 
Other long-term borrowingsOther long-term borrowings12,189 12,189 11,417 Other long-term borrowings11,418 11,418 10,401 
Long-term borrowingsLong-term borrowings$$26,400 $172 $26,572 $25,701 Long-term borrowings$$22,212 $130 $22,342 $21,241 
Carrying value approximates fair value(1)
Carrying value approximates fair value(1)
Carrying value approximates fair value(1)
Accrued interest payables(2)
Accrued interest payables(2)
$$283 $$283 $283 
Accrued interest payables(2)
$$233 $$233 $233 
(1)The carrying values of these assets and liabilities approximate fair value due to their short-term nature.
(2)Accrued interest receivable and payable carrying values are presented as part of other assets or accrued expenses and other liabilities, respectively, in the Company's condensed consolidated statements of financial condition.
(3)Excludes deposits without contractually defined maturities for all periods presented.
16.    Derivatives and Hedging Activities
The Company uses derivatives to manage its exposure to various financial risks. The Company does not enter into derivatives for trading or speculative purposes. Certain derivatives used to manage the Company's exposure to foreign currency are not designated as hedges and do not qualify for hedge accounting.
Derivatives may give rise to counterparty credit risk, which generally is addressed through collateral arrangements as described under the sub-heading "— Collateral Requirements and Credit-Risk Related Contingency Features." The Company enters into derivative transactions with established dealers that meet minimum credit criteria established by the Company. All counterparties must be pre-approved prior to engaging in any transaction with the Company. Counterparties are monitored on a regular basis by the Company to ensure compliance with the Company's risk policies and limits. In determining the counterparty credit risk valuation adjustment for the fair values of derivatives, if any, the Company considers collateral and legally enforceable master netting agreements that mitigate credit exposure to related counterparties.
All derivatives are recorded in other assets at their gross positive fair values and in accrued expenses and other liabilities at their gross negative fair values. See Note 15: Fair Value Measurements for a description of the valuation methodologies ofused for derivatives. Cash collateral amounts associated with derivative positions that are cleared through an exchange are legally characterized as settlement of the derivative positions. Such collateral amounts are reflected as offsets to the associated derivatives balances recorded in other assets or in accrued expenses and other liabilities. Other cash collateral
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posted and held balances are recorded in other assets and deposits, respectively, in the condensed consolidated statements of financial condition. Collateral amounts recorded in the condensed consolidated statements of financial condition are based on the net collateral posted or held position for each applicable legal entity's master netting arrangement with each counterparty.
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Derivatives Designated as Hedges
Derivatives designated and qualifying as a hedge of the exposure to variability in expected future cash flows arising from changes in interest rates, or other types of forecasted transactions, are considered cash flow hedges. Derivatives designated and qualifying as a hedge of the exposure to changes in the fair value of an asset, liability, or firm commitment attributable to a particular risk, such as interest rate risk, are considered fair value hedges.
Cash Flow Hedges
The Company uses interest rate swaps to manage its exposure to changes in interest rates related to future cash flows resulting from interest receipts from credit card receivables and interest payments on credit card securitized debt and deposits. The Company's outstanding cash flow hedge is for an initial maximum period of seven years for deposits. The derivatives are designated as hedges of the risk of changes in cash flows on the Company's Federal FundsPrime rate-based interest receipts and federal funds rate-based interest payments and qualify for hedge accounting in accordance with ASC Topic 815, Derivatives and Hedging ("ASC 815"). As of March 31, 2021 and December 31, 2020, the Company's outstanding cash flow hedges related only to interest receipts from credit card receivables and had an initial maximum period of two years.
The change in the fair value of derivatives designated as cash flow hedges is recorded in OCI and is subsequently reclassified into earnings in the period that the hedged forecasted cash flows affect earnings. Amounts reported in AOCI related to derivatives at September 30, 2020,March 31, 2021, will be reclassified to interest income and interest expense as interest receipts and payments are accrued on certain of the Company's then outstanding credit card receivables and certain floating-rate securitized debt and deposits.debt. During the next 12 months, the Company estimates it will reclassify $4$3 million of pretax income and expense to interest expenseearnings related to its derivatives designated as cash flow hedges.
Fair Value Hedges
The Company is exposed to changes in fair value of its fixed-rate debt obligations due to changes in interest rates. The Company uses interest rate swaps to manage its exposure to changes in fair value of certain fixed-rate long-term borrowings, including securitized debt and bank notes, attributable to changes in LIBOR or OIS rate, benchmark interest rates as defined by ASC 815. These interest rate swaps qualify as fair value hedges in accordance with ASC 815. Changes in both (i) the fair values of the derivatives and (ii) the hedged long-term borrowings relating to the risk being hedged are recorded in interest expense. The changes generally provide substantial offset to one another.
Derivatives Not Designated as Hedges
Foreign Exchange Forward Contracts
The Company has foreign exchange forward contracts that are economic hedges and are not designated as accounting hedges. The Company enters into foreign exchange forward contracts to manage foreign currency risk. Changes in the fair value of these contracts are recorded in other income.
Derivatives Cleared Through an Exchange
Cash variation margin payments on derivatives cleared through an exchange are legally considered settlement payments and are accounted for with corresponding derivative positions as one unit of account and not presented separately as collateral. With settlement payments on derivative positions cleared through this exchange reflected as offsets to the associated derivative asset and liability balances, the fair values of derivative instruments and collateral balances shown are generally reduced.
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Derivatives Activity
The following table summarizes the fair value (including accrued interest) and outstanding notional amounts of derivative instruments and related collateral balances (dollars in millions):
September 30, 2020December 31, 2019 March 31, 2021December 31, 2020
Notional
Amount
Number of Outstanding Derivative ContractsDerivative AssetsDerivative LiabilitiesNotional
Amount
Derivative AssetsDerivative Liabilities Notional
Amount
Number of Outstanding Derivative ContractsDerivative AssetsDerivative LiabilitiesNotional
Amount
Derivative AssetsDerivative Liabilities
Derivatives designated as hedgesDerivatives designated as hedgesDerivatives designated as hedges
Interest rate swaps—cash flow hedgeInterest rate swaps—cash flow hedge$300 $$$900 $$Interest rate swaps—cash flow hedge$250 $$$250 $$
Interest rate swaps—fair value hedgeInterest rate swaps—fair value hedge$12,175 16 $14,275 Interest rate swaps—fair value hedge$11,625 15 $11,625 
Derivatives not designated as hedgesDerivatives not designated as hedgesDerivatives not designated as hedges
Foreign exchange forward contracts(1)
Foreign exchange forward contracts(1)
$23 $38 
Foreign exchange forward contracts(1)
$27 $24 
Total gross derivative assets/liabilities(2)
Total gross derivative assets/liabilities(2)
Total gross derivative assets/liabilities(2)
Less: collateral held/posted(3)
Less: collateral held/posted(3)
(2)(7)
Less: collateral held/posted(3)
(1)
Total net derivative assets/liabilitiesTotal net derivative assets/liabilities$$$$Total net derivative assets/liabilities$$$$
(1)The foreign exchange forward contracts have notional amounts of EUR 6 million, GBP 6 million, SGD 1 million and INR 596788 million as of September 30, 2020,March 31, 2021, and notional amounts of EUR 96 million, GBP 146 million, SGD 1 million and INR 596 million as of December 31, 2019.2020.
(2)In addition to the derivatives disclosed in the table, the Company enters into forward contracts to purchase when-issued mortgage-backed securities as part of its community reinvestment initiatives. At September 30,March 31, 2021 and December 31, 2020, the Company had 01 outstanding contracts. At December 31, 2019, the Company had 2 outstanding contractscontract with a total notional amount of $42$12 million and $27 million, respectively, and an immaterial fair value.
(3)Collateral amounts, which consist of both cash and investment securities, are limited to the related derivative asset/liability balance and do not include excess collateral received/pledged.

    
The following amounts were recorded on the statements of financial condition related to cumulative basis adjustments for fair value hedges (dollars in millions):
September 30, 2020December 31, 2019
Carrying Amount of Hedged Assets/LiabilitiesCumulative Amount of Fair Value Hedging Adjustment Increasing (Decreasing) the Carrying Amount of Hedged Assets/LiabilitiesCarrying Amount of Hedged Assets/LiabilitiesCumulative Amount of Fair Value Hedging Adjustment Increasing (Decreasing) the Carrying Amount of Hedged Assets/Liabilities
Long-term borrowings$12,481 $339 $14,244 $13 

March 31, 2021December 31, 2020
Carrying Amount of Hedged LiabilityCumulative Amount of Fair Value Hedging Adjustment Increasing the Carrying Amount of Hedged LiabilityCarrying Amount of Hedged LiabilitiesCumulative Amount of Fair Value Hedging Adjustment Increasing the Carrying Amount of Hedged Liability
Long-term borrowings$11,802 $203 $11,881 $281 
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The following table summarizes the impact of the derivative instruments on income and indicates where within the condensed consolidated financial statements such impact is reported (dollars in millions):
Location and Amount of (Losses) Gains Recognized in Income
Interest Expense
DepositsLong-Term BorrowingsOther Income
For the Three Months Ended September 30, 2020
Total amounts of income and expense line items presented in the statements of income in which the effects of fair value or cash flow hedges are recorded$(287)$(126)$17 
The effects of cash flow and fair value hedging
(Losses) gains on cash flow hedging relationship
Amounts reclassified from OCI into earnings$(4)$$
Gains (losses) on fair value hedging relationships
Gains on hedged items$$59 $
Gains (losses) on interest rate swaps(9)
Total gains (losses) on fair value hedging relationships$$50 $
For the Three Months Ended September 30, 2019
Total amounts of income and expense line items presented in the statements of income in which the effects of fair value or cash flow hedges are recorded$(407)$(231)$23 
The effects of cash flow and fair value hedging
Gains on cash flow hedging relationship
Amounts reclassified from OCI into earnings$$$
Gains (losses) on fair value hedging relationships
Gains (losses) on hedged items$$(20)$
Gains on interest rate swaps12 
Total gains (losses) on fair value hedging relationships$$(8)$
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Location and Amount of (Losses) Gains Recognized in Income
Interest Expense
DepositsLong-Term BorrowingsOther Income
For the Nine Months Ended September 30, 2020
Total amounts of income and expense line items presented in the statements of income in which the effects of fair value or cash flow hedges are recorded$(1,000)$(479)$59 
The effects of cash flow and fair value hedging
(Losses) gains on cash flow hedging relationship
Amounts reclassified from OCI into earnings$(9)$(2)$
Gains (losses) on fair value hedging relationships
Gains (losses) on hedged items$$(326)$
Gains on interest rate swaps434 
Total gains on fair value hedging relationships$$108 $
For the Nine Months Ended September 30, 2019
Total amounts of income and expense line items presented in the statements of income in which the effects of fair value or cash flow hedges are recorded$(1,194)$(721)$73 
The effects of cash flow and fair value hedging
Gains on cash flow hedging relationship
Amounts reclassified from OCI into earnings$$$
Gains (losses) on fair value hedging relationship
Gains (losses) on hedged items$$(160)$
Gains on interest rate swaps128 
Total gains (losses) on fair value hedging relationships$$(32)$

Location and Amount of (Losses) Gains Recognized in Income
Interest Expense
DepositsLong-Term BorrowingsInterest Income (Credit Card)Other Income
For the Three Months Ended March 31, 2021
Total amounts of income and expense line items presented in the condensed consolidated statements of income where the effects of fair value or cash flow hedges are recorded$(193)$(123)$2,154 $23 
The effects of cash flow and fair value hedging
Gains (losses) on cash flow hedging relationship
Amounts reclassified from OCI into earnings$$(1)$$
Gains (losses) on fair value hedging relationships
Gains on hedged items$$78 $$
Gains (losses) on interest rate swaps(30)
Total gains on fair value hedging relationships$$48 $$
For the Three Months Ended March 31, 2020
Total amounts of income and expense line items presented in the condensed consolidated statements of income where the effects of fair value or cash flow hedges are recorded$(373)$(211)$$28 
The effects of cash flow and fair value hedging
Losses on cash flow hedging relationship
Amounts reclassified from OCI into earnings$(1)$(1)$$
Gains (losses) on fair value hedging relationships
Gains (losses) on hedged items$$(396)$$
Gains on interest rate swaps405 
Total gains on fair value hedging relationships$$$$
For the impact of the derivative instruments on OCI, see Note 9: Accumulated Other Comprehensive Income.
Collateral Requirements and Credit-Risk Related Contingency Features
The Company has master netting arrangements and minimum collateral posting thresholds with its counterparties for its fair value and cash flow hedge interest rate swaps and foreign exchange forward contracts. The Company has not sought a legal opinion in relation to the enforceability of its master netting arrangements and, as such, does not report any of these positions on a net basis. Collateral is required by either the Company or its subsidiaries or the counterparty depending on the net fair value position of thesethe derivatives held with that counterparty. The Company may also be required to post collateral with a counterparty for its fair value and cash flow hedge interest rate swaps depending on the credit rating it or Discover Bank receives from specified major credit rating agencies. These collateral receivable or payable amounts are generally not offset against the fair value of these derivatives, but are recorded separately in other assets or deposits. Most of the Company's cash collateral amounts relate to positions cleared through an exchange and are reflected as offsets to the associated derivatives balances recorded in other assets and accrued expenses and other liabilities.
At September 30, 2020, Discover Bank's credit rating met specified thresholds set by its counterparties. However, if its credit rating is reduced below investment grade, Discover Bank would be required to post additional collateral. The amount
35

Table of additional collateral as of September 30, 2020, would have been $9 million. DFS (Parent Company) had no outstanding derivatives as of September 30, 2020, and therefore, no collateral was required. Contents
The Company also has agreements with certain of its derivative counterparties that contain a provision whereunder which the Company could be declared in default on any of its derivative obligation if the Company defaults on any of its indebtedness, including default where repayment of the indebtedness has not been accelerated by the lender, then the Company could also be declared in default on its derivative obligations.lender.
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17.    Segment Disclosures
The Company's business activities are managed in 2 segments: DirectDigital Banking and Payment Services.
DirectDigital Banking: The DirectDigital Banking segment includes Discover-branded credit cards issued to individuals on the Discover Network and other consumer products and services, including private student loans, personal loans, home equity loans and other consumer lending and deposit products. The majority of DirectDigital Banking revenues relate to interest income earned on the segment's loan products. Additionally, the Company's credit card products generate substantially all revenues related to discount and interchange, protection products and loan fee income.
Payment Services: The Payment Services segment includes PULSE, an automated teller machine, debit and electronic funds transfer network; Diners Club, a global payments network; and the Company's Network Partners business, which provides payment transaction processing and settlement services on the Discover Network. The majority of Payment Services revenues relate to transaction processing revenue from PULSE and royalty and licensee revenue from Diners Club.
The business segment reporting provided to and used by the Company's chief operating decision maker is prepared using the following principles and allocation conventions:
The Company aggregates operating segments when determining reportable segments.
Corporate overhead is not allocated between segments; all corporate overhead is included in the DirectDigital Banking segment.
Through its operation of the Discover Network, the DirectDigital Banking segment incurs fixed marketing, servicing and infrastructure costs that are not specifically allocated among the segments, with the exception of an allocation of direct and incremental costs driven by the Company's Payment Services segment.
The assets of the Company are not allocated among the operating segments in the information reviewed by the Company's chief operating decision maker.
The revenues of each segment are derived from external sources. The segments do not earn revenue from intercompany sources.
Income taxes are not specifically allocated between the operating segments in the information reviewed by the Company's chief operating decision maker.
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The following table presents segment data (dollars in millions):
Direct
Banking
Payment
Services
Total
For the Three Months Ended September 30, 2020
Interest income
Credit card loans$2,171 $$2,171 
Private student loans182 182 
Personal loans237 237 
Other91 91 
Total interest income2,681 2,681 
Interest expense416 416 
Net interest income2,265 2,265 
Provision for credit losses750 750 
Other income371 78 449 
Other expense969 36 1,005 
Income before income taxes$917 $42 $959 
For the Three Months Ended September 30, 2019
Interest income
Credit card loans$2,465 $$2,465 
Private student loans204 204 
Personal loans249 249 
Other122 122 
Total interest income3,040 3,040 
Interest expense638 638 
Net interest income2,402 2,402 
Provision for credit losses(1)
799 799 
Other income409 89 498 
Other expense1,069 38 1,107 
Income before income taxes$943 $51 $994 
(1) Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
The following table presents segment data (dollars in millions):
Digital
Banking
Payment
Services
Total
For the Three Months Ended March 31, 2021
Interest income
Credit card loans$2,154 $$2,154 
Private student loans185 185 
Personal loans224 224 
Other loans28 28 
Other interest income55 55 
Total interest income2,646 2,646 
Interest expense316 316 
Net interest income2,330 2,330 
Provision for credit losses(365)(365)
Other income379 86 465 
Other expense1,047 34 1,081 
Income before income taxes$2,027 $52 $2,079 
For the Three Months Ended March 31, 2020
Interest income
Credit card loans$2,416 $$2,416 
Private student loans205 205 
Personal loans254 254 
Other loans24 24 
Other interest income83 83 
Total interest income2,982 2,982 
Interest expense584 584 
Net interest income2,398 2,398 
Provision for credit losses1,807 1,807 
Other income366 124 490 
Other expense1,118 41 1,159 
(Loss) Income before income taxes$(161)$83 $(78)
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The following table presents segment data (dollars in millions):
Direct
Banking
Payment
Services
Total
For the Nine Months Ended September 30, 2020
Interest income
Credit card loans$6,760 $$6,760 
Private student loans569 569 
Personal loans722 722 
Other284 284 
Total interest income8,335 8,335 
Interest expense1,482 1,482 
Net interest income6,853 6,853 
Provision for credit losses4,603 4,603 
Other income1,091 320 1,411 
Other expense3,069 172 3,241 
Income before income tax expense$272 $148 $420 
For the Nine Months Ended September 30, 2019
Interest income
Credit card loans$7,223 $$7,223 
Private student loans612 612 
Personal loans727 727 
Other391 392 
Total interest income8,953 8,954 
Interest expense1,915 1,915 
Net interest income7,038 7,039 
Provision for credit losses(1)
2,395 2,395 
Other income1,217 259 1,476 
Other expense3,097 112 3,209 
Income before income tax expense$2,763 $148 $2,911 
(1)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
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18.    Revenue from Contracts with Customers
ASC Topic 606, Revenue from Contracts with Customers ("ASC 606"), generally applies to the sales of any good or service for which no other specific accounting guidance is provided. ASC 606 defines a principles-based model under which revenue from a contract is allocated to the distinct performance obligations within the contract and recognized in income as each performance obligation is satisfied. The Company's revenue that is subject to this model includes discount and interchange, protection products fees, transaction processing revenue and amounts classified as other income.
The following table presents revenue from contracts with customers disaggregated by business segment and reconciles revenue from contracts with customers to total other income (dollars in millions):
Direct BankingPayment ServicesTotalDigital BankingPayment ServicesTotal
For the Three Months Ended September 30, 2020
For the Three Months Ended March 31, 2021For the Three Months Ended March 31, 2021
Other income subject to ASC 606Other income subject to ASC 606Other income subject to ASC 606
Discount and interchange revenue, net(1)
Discount and interchange revenue, net(1)
$225 $13 $238 
Discount and interchange revenue, net(1)
$226 $15 $241 
Protection products revenueProtection products revenue44 44 Protection products revenue43 43 
Transaction processing revenueTransaction processing revenue50 50 Transaction processing revenue51 51 
Other incomeOther income15 17 Other income20 23 
Total other income subject to ASC 606(2)
Total other income subject to ASC 606(2)
271 78 349 
Total other income subject to ASC 606(2)
272 86 358 
Other income not subject to ASC 606Other income not subject to ASC 606Other income not subject to ASC 606
Loan fee incomeLoan fee income100 100 Loan fee income107 107 
Total other income not subject to ASC 606Total other income not subject to ASC 606100 100 Total other income not subject to ASC 606107 107 
Total other income by operating segmentTotal other income by operating segment$371 $78 $449 Total other income by operating segment$379 $86 $465 
For the Three Months Ended September 30, 2019
For the Three Months Ended March 31, 2020For the Three Months Ended March 31, 2020
Other income subject to ASC 606Other income subject to ASC 606Other income subject to ASC 606
Discount and interchange revenue, net(1)
Discount and interchange revenue, net(1)
$238 $17 $255 
Discount and interchange revenue, net(1)
$197 $19 $216 
Protection products revenueProtection products revenue48 48 Protection products revenue47 47 
Transaction processing revenueTransaction processing revenue52 52 Transaction processing revenue44 44 
Other incomeOther income20 23 Other income25 28 
Total other income subject to ASC 606(2)
Total other income subject to ASC 606(2)
289 89 378 
Total other income subject to ASC 606(2)
247 88 335 
Other income not subject to ASC 606Other income not subject to ASC 606Other income not subject to ASC 606
Loan fee incomeLoan fee income120 120 Loan fee income119 119 
Gains on equity investmentsGains on equity investments36 36 
Total other income not subject to ASC 606Total other income not subject to ASC 606120 120 Total other income not subject to ASC 606119 36 155 
Total other income by operating segmentTotal other income by operating segment$409 $89 $498 Total other income by operating segment$366 $124 $490 
(1)Net of rewards, including Cashback Bonus rewards, of $514$525 million and $520$478 million for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively.
(2)Excludes $1 million of deposit product fees that are reported within net interest income, for the three months ended September 30, 2020. Deposit product feeswhich were immaterial for the three months ended September 30, 2019.
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The following table presents revenue from contracts with customers disaggregated by business segmentMarch 31, 2021 and reconciles revenue from contracts with customers to total other income (dollars in millions):
Direct BankingPayment ServicesTotal
For the Nine Months Ended September 30, 2020
Other income subject to ASC 606
Discount and interchange revenue, net(1)
$644 $47 $691 
Protection products revenue135 135 
Transaction processing revenue143 143 
Other income51 59 
Total other income subject to ASC 606(2)
787 241 1,028 
Other income not subject to ASC 606
Loan fee income304 304 
Gains on equity investments79 79 
Total other income not subject to ASC 606304 79 383 
Total other income by operating segment$1,091 $320 $1,411 
For the Nine Months Ended September 30, 2019
Other income subject to ASC 606
Discount and interchange revenue, net(1)
$738 $47 $785 
Protection products revenue146 146 
Transaction processing revenue146 146 
Other income66 73 
Total other income subject to ASC 606(2)
891 259 1,150 
Other income not subject to ASC 606
Loan fee income326 326 
Total other income not subject to ASC 606326 326 
Total other income by operating segment$1,217 $259 $1,476 
(1)Net of rewards, including Cashback Bonus rewards, of $1.4 billion for the nine months ended September 30, 2020 and 2019.
(2)Excludes $2 million of deposit product fees that are reported within net interest income for the nine months ended September 30, 2020 and 2019.2020.
For a detailed description of the Company's significant revenue recognition accounting policies, see Note 2: Summary of Significant Accounting Policies to the consolidated financial statements of the Company's annual report on Form 10-K for the year ended December 31, 2019.2020.
19.    Subsequent Events
The Company has evaluated events and transactions that have occurred subsequent to September 30, 2020March 31, 2021 and determined that there were no subsequent events that would require recognition or disclosure in the condensed consolidated financial statements.
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Item 2.     Management's Discussion and Analysis of Financial Condition and Results of Operations
The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our condensed consolidated financial statements and related notes included elsewhere in this quarterly report. This quarterly report contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements, which speak to our expected business and financial performance, among other matters, contain words such as "believe," "expect," "anticipate," "intend," "plan," "aim," "will," "may," "should," "could," "would," "likely," "forecast," and similar expressions. Such statements are based upon the current beliefs and expectations of our management and are subject to significant risks and uncertainties. Actual results may differ materially from those set forth in the forward-looking statements. These forward-looking statements speak only as of the date of this quarterly report and there is no undertaking to update or revise them as more information becomes available.
The following factors, among others, could cause actual results to differ materially from those set forth in the forward-looking statements: the effect of the coronavirus disease 2019 ("COVID-19") pandemic and measures taken to mitigate the pandemic, including their impact on our credit quality and business operations as well as their impact on general economic and financial markets, changes in economic variables, such as the availability of consumer credit, the housing market, energy costs, the number and size of personal bankruptcy filings, the rate of unemployment, the levels of consumer confidence and consumer debt and investor sentiment; the impact of current, pending and future legislation, regulation, supervisory guidance and regulatory and legal actions, including, but not limited to, those related to financial regulatory reform, consumer financial services practices, anti-corruption and funding, capital and liquidity; the actions and initiatives of current and potential competitors; our ability to manage our expenses; our ability to successfully achieve card acceptance across our networks and maintain relationships with network participants; our ability to sustain and grow our private student loan, personal loan and home equity loan products; difficulty obtaining regulatory approval for, financing, transitioning, integrating or managing the expenses of acquisitions of or investments in new businesses, products or technologies; our ability to manage our credit risk, market risk, liquidity risk, operational risk, legal and compliance risk and strategic risk; the availability and cost of funding and capital; access to deposit, securitization, equity, debt and credit markets; the impact of rating agency actions; the level and volatility of equity prices, commodity prices and interest rates, currency values, investments, other market fluctuations and other market indices; losses in our investment portfolio; limits on our ability to pay dividends and repurchase our common stock; limits on our ability to receive payments from our subsidiaries; fraudulent activities or material security breaches of key systems; our ability to remain organizationally effective; our ability to increase or sustain Discover card usage or attract new customers; our ability to maintain relationships with merchants; the effect of political, economic and market conditions, geopolitical events and unforeseen or catastrophic events; our ability to introduce new products and services; our ability to manage our relationships with third-party vendors; our ability to maintain current technology and integrate new and acquired systems; our ability to collect amounts for disputed transactions from merchants and merchant acquirers; our ability to attract and retain employees; our ability to protect our reputation and our intellectual property; and new lawsuits, investigations or similar matters or unanticipated developments related to current matters. We routinely evaluate and may pursue acquisitions of or investments in businesses, products, technologies, loan portfolios or deposits, which may involve payment in cash or our debt or equity securities.
Additional factors that could cause our results to differ materially from those described below can be found in this section and in "Item 1A. 1A Risk Factors" in Part II of this quarterly report and in "Risk Factors," "Business — Competition," "Business — Supervision and Regulation" and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in our annual report on Form 10-K for the year ended December 31, 2019,2020, which is filed with the SECSecurities and Exchange Commission ("SEC") and available at the SEC's internet site (https://www.sec.gov).
Introduction and Overview
Discover Financial Services ("DFS") is a directdigital banking and payment services company. We provide directdigital banking products and services and payment services through our subsidiaries. We offer our customers credit card loans, private student loans, personal loans, home equity loans and deposit products. We also operate the Discover Network, the PULSE network ("PULSE") and Diners Club International ("Diners Club")., collectively known as the Discover Global Network. The Discover Network processes transactions for Discover-branded credit and debit cards and provides payment transaction processing and settlement services. PULSE operates an electronic funds transfer network, providing financial institutions issuing debit cards on the PULSE network with access to ATMs domestically and internationally, as well as merchant acceptance throughout the U.S.United States for debit card transactions. Diners Club is a global payments network of licensees, which are generally financial institutions, that issue Diners Club branded credit and charge cards and/or provide card acceptance services.
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Our primary revenues consist of interest income earned on loan receivables and fees earned from customers, financial institutions, merchants and issuers. The primary expenses required to operate our business include funding costs (interest expense), credit loss provisions, customer rewards and expenses incurred to grow, manage and service our loan receivables and networks. Our business activities are funded primarily through consumer deposits, securitization of loan receivables and the issuance of unsecured debt.
Change in Accounting Principle
Financial Accounting Standards Board ("FASB") Accounting Standards Update ("ASU") No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments became effective for us on January 1, 2020. The standard significantly amended accounting principles generally accepted in the United States by replacing the incurred loss model with the current expected credit loss ("CECL") approach. The CECL approach requires our allowance for credit losses to be based on an estimate of all anticipated credit losses over the remaining expected life of all of the loans, as opposed to an estimate of incurred losses as of the balance sheet date. For additional information on CECL, see Note 1: Background and Basis of Presentation to our condensed consolidated financial statements.
The ASU required modified-retrospective application, meaning a cumulative-effect adjustment was recorded on January 1, 2020, without adjusting comparative prior periods. This cumulative-effect adjustment did not reflect the economic disruption resulting from COVID-19 since the global disruption occurred subsequent to January 1, 2020. As a result of adoption, we recorded:
A $2.5 billion increase to the allowance for credit losses on loan receivables primarily representing the adjustment for recording reserves for expected losses, not simply those deemed to be already incurred, and extending the loss estimate period over the entire life of the loan;
A $0.6 billion increase to other assets related to deferred tax assets on the larger allowance for credit losses;
An offsetting $1.9 billion decrease, net of tax, to the opening balance of retained earnings; and
Immaterial adjustments to the following:
The carrying value of PCD loans and related accrued interest reflected in other assets; and
Accrued expenses and other liabilities to record reserves for unfunded commitments.
As required by the ASU, financial statement results and balances prior to January 1, 2020, have not been retrospectively adjusted to reflect the amendments in ASU No. 2016-13. Therefore, current period results and balances are not comparable to prior period amounts, particularly with regard to the provision and allowance for credit losses (and their related subtotals).
Additional Information for Comparability
In order to help investors understand our year-over-year performance, we are providing adjusted prior year allowance for credit losses and related allowance build figures using the CECL approach for comparative purposes. These adjusted prior year figures are non-GAAP financial measures and should be viewed in addition to, not as a substitute for, our reported results. We believe that these adjusted figures are useful to investors since credit losses were estimated using the incurred loss approach prior to adoption of ASU No. 2016-13 on January 1, 2020. The adjusted allowance and related build figures provide investors with comparable amounts to understand our results.
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The following table provides a reconciliation of prior year allowance for credit losses figures as reported (using the incurred loss approach) to adjusted allowance for credit losses using the CECL approach, as well as related allowance build figures (dollars in millions):
 As of and for the Quarter Ended,As of
 Dec 31,
2019
Sep 30,
2019
Jun 30,
2019
Mar 31,
2019
Dec 31,
2018
Allowance for credit losses - as reported (incurred)$3,383 $3,299 $3,202 $3,134 $3,041 
CECL adjustment(1)
2,461 2,440 2,400 2,408 2,376 
Allowance for credit losses - as adjusted (CECL)$5,844 $5,739 $5,602 $5,542 $5,417 
Allowance build - as reported (incurred)(2)
$84 $97 $68 $93 
Allowance build - as adjusted (CECL)(3)
$105 $137 $60 $125 
(1)Represents adjustment for recording reserves for expected losses, not simply those deemed to be already incurred, and extending the loss estimate period over the entire life of the loan.
(2)Calculated as the change in the allowance for credit losses as reported using the incurred loss approach.
(3)Calculated as the change in the allowance for credit losses as adjusted using the CECL approach.

Refer to "— Critical Accounting Estimates — Allowance for Credit Losses on Loan Receivables" for more details on our estimation process and key assumptions requiring significant judgment and to "— Loan Quality — Provision and Allowance for Credit Losses" for discussion of drivers of current period changes in the allowance for credit losses.
COVID-19 Pandemic Response and Impact
The COVID-19coronavirus disease 2019 ("COVID-19") pandemic has continued to have a widespread and unprecedented impact on a global scale. The health crisis continues to have a severe effect on the economy and unemployment. The impact of the COVID-19 pandemic continues to evolve rapidly. Its future effects are uncertain and it may be difficult to assess or predict the extent of the impacts of the pandemic on us as many factors are beyond our control and knowledge. For a discussion of the risks we face with respect to the COVID-19 pandemic, the associated economic uncertainty, the steps taken to mitigate the pandemic and the resulting economic contraction, see "Item 1A — Risk Factors" in Part II of this quarterly report on Form 10-Q, which should be read in conjunction with the risk factors disclosed in our annual report on Form 10-K for the year ended December 31, 2019.2020, under "Item 1A — Risk Factors". This section includes a discussion of significant areas of potential impact on us of the COVID-19 pandemic and certain actions we are taking or expect to take in this time of uncertainty caused by the COVID-19 pandemic.
OutlookFinancial Results and Financial ResultsOutlook
During the first three quarters of the year, the pandemic has adversely impacted our financial results, specifically in the decreaseWe saw an increase in sales volume for the three months ended March 31, 2021, as compared to the same period in 2020. Additionally, we decreased our allowance for credit losses from December 31, 2020. The United States economy is recovering from a brief but severe recession triggered by the COVID-19 pandemic. While uncertainty surrounding the pace and sustainability of economic recovery remains, improved economic trends and government stimulus have positively impacted credit cardperformance and elevated consumer payment rates.
We expect uncertainty in the economic recovery to continue this year, with the level of impact on our business dependent on the timing and shape of the economic recovery. We anticipate modest loan growth, the size of which will depend on payment rate trends and the timing and pace of the broad economic recovery. We expect net interest margin to remain relatively flat through the remainder of 2021. We expect net charge-offs to be relatively flat to lower year-over-year, as a result of the anticipated pace of economic recovery and recent government stimulus. We remain committed to disciplined expense management and will continue to make investments for profitable long-term growth through increased marketing as well as the increaseinvestments in our estimate of life of loan expected credit losses. As previously disclosed in the first quarter Form 10-Q, we continue to execute on our strategy to implement approximately $400 million of cost reductions off of previously provided guidance from the fourth quarter 2019 earnings release, targeting areas such as account acquisition costscore technology capabilities and marketing expenses, due to the economic environment and the resulting pressure on earnings for the remainder of the year. Outbreaks of COVID-19 have resulted in state and local governments implementing, and in some cases re-implementing, measures to try to contain the virus such as travel bans and restrictions, shutdowns and quarantines. We anticipate these measures as well as the related economic uncertainty will continue to negatively impact consumer and business spending habits and the consumer credit environment, including the ability of consumers to repay their loans. While certain parts of the U.S. have lifted these measures, the re-emergence of COVID-19 has and may continue to result in governments re-imposing restrictions that may remain in place for a significant period of time. The economic uncertainty associated with COVID-19 and the measures taken to limit its spread have and will likely continue to adversely affect our business, results of operations and financial condition.efficiency improvements.
Regulatory and Legislative
Federal, state and local governments, including the U.S.United States Congress, the Executive Branch and independent banking agencies have taken extraordinary measures to support the U.S.United States economy and mitigate the effectsimpacts of the COVID-19 pandemic on the economy and the impact of measures taken to slow its spread.on society at large. These policies have included efforts to provide regulatory relief and flexibility to financial institutions, liquidity to capital markets and mandatesfinancial support to support businesses and consumers, including financial stimulus, checks, payment forbearance, small business lending programs, increased unemployment payments and other forms of assistance. Lawmakers continue to offer additional proposals as the situation evolves in an attempt to mitigate harm to the economy and consumers. It is too earlyThe effects of these programs are broad and very complex and depend upon a wide variety of factors some of which are yet to determinebe identified. Thus, the overall effectiveness of
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actions that have been taken and their ultimate impact of these programs and policies on our business, results of operations and financial condition.condition is difficult to quantify and may not be known for some time. For more information, see “— Regulatory Environment and Developments” below.
Loan Receivables
In our loan portfolio,At the onset of the pandemic, we continuecontinued to lend to customers but have tightened our standards for new accounts and for growing existing accounts. Currently, we are providing support to our customers impacted by COVID-19accounts across all ofproducts in our loan productsportfolio. We continued to helpmaintain tight underwriting standards given the macroeconomic uncertainties caused by the recovery from the COVID-19 pandemic-induced recession. At the onset of the pandemic, we expanded borrower relief offerings to include Skip-a-Pay (payment deferral) ("SaP") programs and other loan modification programs, complementing the assistance already available through our customers during this periodexisting loan modification programs.
In the first quarter of economic difficulty. We have materially increased2021, we decreased our allowance for credit losses in anticipation of higherlower credit losses caused by further deteriorationthe continued stable credit performance and improvements in the macroeconomic outlook.forecast. Our allowance for credit losses includes the risk associated with all loans and considers the effects of all loan modifications, including troubled debt
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restructurings ("TDRs"), loan modifications exempt from the TDR designation under the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act”) and SaP programs. The reserveallowance for the quarter ended September 30, 2020,credit losses as of March 31, 2021, took into account our best estimate for the impact of programs put in place by federal and state governments and agencies to mitigate the economic impact of the pandemic. It is unclear whether the measures employed to date are complete or whether federal and state governments and agencies may take additional action that could impact our business. Refer to "— Loan Quality — Impact of the COVID-19 Pandemic on the Loan Quality"Portfolio" for more details on the current period allowance for credit losses.
Capital and Liquidity
We enteredWhile uncertainty about the COVID-19 pandemic with strong capitalpath and liquidity positions, whichtiming of economic recovery remains, forecasts of economic growth have become increasingly favorable. In response to the macroeconomic uncertainty, as of March 31, 2021, we believe allows us to maintain normal operations during periods of financial market stress and disruptions to wholesale and retail funding sources. We believe we have a sufficient reserve of high-qualitymaintained liquid assets and capital levels in excess of historical norms. Furthermore, we have been able toobserved strong consumer loan payment rates and deposits demand, which increased our cash and other liquid asset balances since the onset of the pandemic and curtailed our need for wholesale funding. However, we maintain good access to all of our diverse funding channels. We continuedchannels and credit spreads have returned to see strong demand for our direct-to-consumer and sweep deposit balances as consumer savings rates have increased and investors sought safer assets. pre-pandemic levels.
We remain well-capitalized with capital ratios in excess of regulatory minimums and have takentook prudent actions to preserve and augment our capital such as suspendingwhen the macroeconomic and operating environment turned uncertain last year. In light of the ongoing recovery in macroeconomic conditions, we resumed our sharecommon stock repurchase program. program during the first quarter of 2021. Additionally, we completed capital stress tests during the first quarter of 2021 in conjunction with our annual capital plan and maintain ample capital to ensure we remain well-capitalized while continuing to serve our customers and extend assistance to those who need it.
For purposes of calculating regulatory capital, we have elected to defer recognition of the estimated impact of CECLthe adoption of the Current Expected Credit Loss ("CECL") accounting model on regulatory capital for two years in accordance with the interim final rule announced by Federal banking regulators on March 27, 2020. Pursuant to the interim final rule, the estimated impact of CECL on regulatory capital will be phased in over a three-year period beginning in 2022.
For more information on the impact of COVID-19 on liquidity and capital, see "— Liquidity and Capital Resources — Impact of COVID-19 on Liquidity and Capital."
Payment Services
As governments across the U.S. and the world have taken steps to minimize the transmission of COVID-19, the number of cross-border transactions processed on the Discover Global Network has declined overall despite increases in certain categories.declined. Certain negatively impacted categories such as travel make up a small portion of the transactions processed but may have an outsized impact on some of our Diners Club franchisees. The current crisisimpacts from the COVID-19 pandemic may result in lasting changes in consumer payment behaviors, such as a shift from credit to debit, a decline in the use of cash, increasing online sales and rapid adoption of contactless payment. TheseAs economic uncertainty persists, these shifts may continue to result in changes to the Payment Services segment’s results of operations.
Fair Value and Impairments
With the uncertain nature of the pandemic's overall impact to the economy, we continue to assess the impact of COVID-19 with respect to our goodwill and intangible assets, investment securities and other long-term assets and determined that there were no material impairments necessary during the quarter.three months ended March 31, 2021 and 2020. For more information on the impact of COVID-19 on intangible assets, see Note 5: Intangible Assets to our condensed consolidated financial statements.
Business Continuity and Operations
We have openedre-opened some of our physical locations with appropriate health safety measures and capacity limitations, including our corporate headquarters. However, we have informed employees that they may continue to work from home and will not be required to return to our physical locations until JuneSeptember 2021, at the earliest. Notwithstanding the shift to work-from-home, our operations continue largely unaffected due to the successful implementation of certain of our business continuity plans. Operational changes necessitated by the rapid shift in employee location have not thus far had a material adverse effect on us or our financial condition; however, the shift has caused us to grow increasingly dependent on third-party service providers, including those with which we have no relationship such as our employees’ internet service providers. For more information on the risks associated with reliance on third-party service providers and the shift to work from home, see our
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the risk factors disclosed in our annual report on Form 10-K for the year ended December 31, 2019, as well as2020, under "Item 1A — Risk Factors" in Part II.
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Regulatory Environment and Developments
The COVID-19 pandemic continues to dramatically impact the U.S. and global economies. We are workingcontinue to work with our customers to address their unique financial situations, while balancing safety and soundness requirements. We are in contact with our regulators, who continue to proactively encouragedencourage banks to work with borrowers during this time of stress. Among other actions, the federal banking agencies have taken the following measures to proactively address the economic disruptions caused by the COVID-19 outbreak and provide flexibility for banking organizations to work with impacted businesses and consumers:
Market Stabilization: The Federal Reserve reduced short-term interest rates to near zero and launched numerous programs and facilities, including the Term Asset-Backed Securities Loan Facility, to increase market liquidity and promote stability;
Capital & Liquidity Flexibility: Regulatory agencies issued statements urging banks to use their capital and liquidity buffers to continue lending during the crisis;
CECL: A joint agency interim final rule which has since been adopted as a final rule,on CECL provided banks, such as Discover, with the option to delay CECL's impact on regulatory capital for two years, followed by three yearthree-year phase-in of those impacts. The U.S.United States Department of the Treasury subsequently released a study on CECL impacts, noting the need to continue to assess and potentially make changes to the standard or regulatory capital requirements;
Flexibility to Work with Consumers: The agencies issued joint guidance encouraging banks to work with borrowers and provided guidelines for prudent relief programs, andprograms. The agencies worked with FASBthe Financial Accounting Standards Board ("FASB") to provide accounting-classification flexibility for certain short-term loan modifications. Subsequently, the Federal Financial Institutions Examination Council (“FFIEC”) issued a statement emphasizing the need for institutions to utilize “prudent risk management and consumer protection principles…principle…while working with borrowers as loans near the end of initial loan accommodation periods”;
Pandemic Planning: The FFIEC released updated guidance to remind banks of actions they should be taking to minimize potential adverse effects of athe COVID-19 pandemic on business continuity; and
Supervisory Flexibility: Regulatory agencies have indicated willingness to work with institutions to provide flexibility and minimize burdens of supervisory activities, including extending deadlines for data collections.
On March 31, 2021, the Consumer Financial Protection Bureau (“CFPB”) announced it was rescinding several of its own policy statements as well as withdrawing its participation in a number of interagency policy statements issued in response to the COVID-19 pandemic that had been intended to provide flexibility to financial institutions. The CFPB stated that the rescissions “reflect the Bureau’s commitment to consumer protection and the fact that financial institutions have had a year to adapt their operations to the difficulties posed by the pandemic”.
In addition to the above regulatory actions, legislative action was taken to address the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") was signed into law on March 27, 2020, to provide relief to U.S. businesses and consumers impactedeconomic disruptions caused by the COVID-19 crisis. Thepandemic:
CARES Act: Enactment of the CARES Act includes approximately $2 trillion of financial assistance, principally through federal loan programs intended to provide relief to consumers who have suffered job losses and aid businesses that have experienced disruption as a result of the pandemic. Additionally, the CARES Actin March 2020 provided expanded unemployment benefits and direct stimulus payments to impacted consumers and offered relief forto consumers through changes to credit reporting requirements and mandated forbearance on certain federally backedfederally-backed mortgages and federal student loans. Specific to financial institutions, theThe CARES Act provided the option for financial institutions, including Discover, to temporarily suspend certain accounting requirements related to troubled debt restructurings ("TDRs")TDRs and delay the effective date of CECL for the duration of the national emergency. See "— Banking — Capital Standards and Stress Testing" and "— Loan Quality — Impact of the COVID-19 Pandemic on the Loan Portfolio" below for more information. It also authorized
Omnibus and COVID Relief and Response Act: Enactment of additional COVID relief in the Federal Deposit Insurance Corporation2021 Appropriations bill, H.R. 133, in December 2020 provided additional stimulus payments, increased unemployment benefits, increased small business funding under the Payment Protection Program and extended many CARES Act provisions, including those related to TDRs. Section 541 of the Omnibus and COVID Relief and Response Act extended the TDR accounting and reporting relief provided by the CARES Act through the earlier of January 1, 2022, or the date that is 60 days after the termination of the national emergency declared by the President of the United States of America on March 13, 2020, under the National Emergencies Act related to the outbreak of COVID-19. On February 24, 2021, President Biden issued a letter on the continuation of the national emergency
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related to COVID-19. We have elected to apply the option to suspend the application of accounting guidance for TDRs as provided under section 4013 of the CARES Act and extended by Section 541 of the Omnibus and COVID Relief and Response Act.
American Rescue Plan of 2021 ("FDIC"ARPA") to establish an emergency guarantee program, which could be used to temporarily increase deposit insurance limits. Additional: Enacted in March 2021, this law contains additional stimulus payments, increased unemployment benefits and increased small business funding under the Payment Protection Program.
As the pandemic continues into its second year, additional legislative and regulatory action may be proposed and could include requirementsprovisions that could significantly impact our prospects and business practices. The impact of these legislative and regulatory initiatives on us, the economy and the U.S.United States consumer will depend upon a wide variety of factors some of which are yet to be identified.
Banking
Capital Standards and Stress Testing
Discover is subject to mandatory supervisory stress tests every other year and is required to submit annual capital plans to the Federal Reserve based on internal forward-looking analysis of income and capital levels under expected and stressful conditions. Discover is also subject to capital buffer requirements, including the Stress Capital Buffer ("SCB"), which requires maintenance of regulatory capital levels above a threshold that is established based on the results of supervisory stress tests after accounting for planned dividend payments.
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On June 25, 2020, we received results of the Federal Reserve’s supervisory stress tests and preliminary SCB requirement. The notice indicated that Discover’s capital ratios remain above all required minimums under each of the supervisory scenarios and based on the stress test results our preliminary SCB requirement was set at 3.5%, which was announced as final in a public notice issued by the Federal Reserve on August 10, 2020. InHowever, in addition to the stress test and SCB results, the Federal Reserve also notified Discover that it and all other firms that participated in the 2020 Comprehensive Capital Analysis and Review ("CCAR") exercise would be required to submit a revised capital plan that willto be assessed by the Federal Reserve later this year under newly developed scenarios incorporating economic stresses reflecting the ongoing COVID-19 pandemic. The Federal Reserve has sincereleased the supervisory scenariosnotified all firms subject to CCAR that willthey would be utilized as part of thesubject to temporary restrictions on capital plan resubmission and informed covered firms that capital plans must be submitted by November 2, 2020, with the Federal Reserve planning to release firm-specific results via public disclosure before the end of the year. It is not yet known whether the Federal Reserve will utilize the capital plan resubmission to adjust firms’ SCB or distribution limits. In the interim, for bothdistributions in the third and fourth quarter of 2020 the Federal Reserve has capped covered firms’ capital distributionsthat restricted most share repurchases and limited dividends based on a formula that restricts most share repurchases and limits dividends based ontakes into account the firm's average net income duringover the pastpreceding four quarters.
On November 2, 2020, Discover submitted its revised capital plan as part of the CCAR resubmission process and the Federal Reserve publicly announced results of its analysis on December 18, 2020. The SCB is anticipatedresults indicate that Discover’s regulatory capital ratios remained above all minimum requirements under each of the stress test scenarios. However, due to become effective beginning inongoing economic uncertainty, the firstFederal Reserve has extended the temporary restrictions on capital distributions, with modifications, for all firms subject to the Federal Reserve's capital planning rule through the second quarter of 2021. Consistent with regulatory expectations, weFor the first and second quarters of 2021, provided Discover does not increase the amount of its common stock dividends, Discover may pay common stock dividends and make share repurchases that, in the aggregate, do not exceed an amount equal to the average of Discover’s net income for the four preceding quarters. The Federal Reserve has not yet indicated whether it will use the results of the mid-cycle stress test to adjust Discover's or other firms’ SCB requirement. On March 25, 2021, the Federal Reserve extended the right to recalculate Discover's SCBs through June 30, 2021.We will continue to conduct forward-looking sensitivity analysis and stress tests to assess the potential impact of economic changes resulting from the COVID-19 pandemic on capital planning and provide this information to our Board of Directors as well as our regulators.
TheOn January 19, 2021, the Federal Reserve issued a public notice on September 30, 2020,finalized regulatory amendments that it is soliciting comments on proposedmake targeted changes to itsthe capital plan rule to reflect the tailoredplanning, regulatory reporting and SCB requirements for firms subject to Category IV bank holding companies (including Discover). Among other things,standards to be consistent with the proposed rule would clarifyFederal Reserve’s regulatory tailoring framework. The final rules generally align to instructions that had previously been provided by the Federal Reserve to Category IV firms will be required to submit afor recent capital plan to the Federal Reserve annually even in off-cycle years and would havesubmissions. The amended rules also provides Category IV firms with the option to submit to supervisory stress tests during off-cycleoff years if they wishedwish to adjusthave the stress test portion of their SCB.SCB reset. The deadlineFederal Reserve had solicited comment on the need for possible changes to provide commentsregulatory guidance related to the capital planning process. In connection with the final rulemaking, the Federal Reserve is November 20, 2020, andrevised the scope of application of its existing regulatory guidance for capital planning to align to the tailoring framework. However, the timing and substance of any finaladditional changes to existing guidance or new guidance is uncertain.
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As a Category IV firm, Discover was not required to participate in the Federal Reserve’s supervisory stress tests as part of the 2021 CCAR process. Discover and other Category IV firms had the option under the recently amended capital plan rule to elect to participate in supervisory stress tests at the firm’s discretion. However, Discover did not elect to participate this year. Nevertheless, Discover was required to prepare and submit a capital plan based on an internal forward-looking assessment of income and capital under baseline and stressful conditions. Discover submitted its 2021 capital plan to the Federal Reserve on April 5, 2021. The Federal Reserve will use our 2021 capital plan submission to assess its capital planning process and positions and to reset the portion of our SCB requirement that is unknown.based on four quarters of planned common stock dividends. These results are expected to be provided by the Federal Reserve in late-June or early-July of 2021.
LIBOR
On July 27, 2017, the UK Financial Conduct Authority ("FCA") announced that it would no longer encourage or compel banks to continue to contribute quotes and maintain the London Interbank Offered Rate ("LIBOR") after 2021. On March 5, 2021, the FCA announced the future cessation and loss of representativeness for all LIBOR benchmark settings. While non-U.S. Dollar ("USD") and several less frequently referenced USD LIBOR settings will cease publication immediately after December 31, 2021, commonly referenced USD LIBOR settings will cease publication immediately after June 30, 2023. To support a smooth transition away from LIBOR, the Federal Reserve and the Federal Reserve Bank of New York convened the Alternative Reference Rates Committee ("ARRC"), a group of private-market participants tasked with ensuring a successful transition from USD LIBOR to a more robust reference rate. The ARRC identified the Secured Overnight Financing Rate ("SOFR") as the alternative reference rate for USD LIBOR. Additionally, the ARRC has established several priorities and milestones to support the use of SOFR, including developing contractual fallback language for capital markets and consumer products; providing clarity on legal, tax, accounting and regulatory matters; and promoting broad outreach and education efforts around the LIBOR transition.
We have offered and continue to offer floating-rate private student loans based on LIBOR. These loans comprise approximately 43% of our private student loan portfolio or approximately 5% of our overall loan portfolio. Our floating-rate borrowings are indexed to LIBOR and limited to asset-backed securities issued by our securitization trusts. United States banking regulators have reinforced the need to cease entering into new contracts that use USD LIBOR as a reference rate after December 31, 2021. We have a cross-functional team overseeing and managing our transition away from the use of LIBOR. This team assesses evolving industry and marketplace norms and conventions for LIBOR-indexed instruments, evaluates the impacts stemming from the future cessation of LIBOR publication and facilitates the operational changes associated with the transition to an alternative reference rate.
Consumer Financial Services
The Consumer Financial Protection Bureau ("CFPB")CFPB regulates consumer financial products and services and examines certain providers of consumer financial products and services, including Discover. The CFPB's authority includes preventing "unfair, deceptive or abusive acts or practices" and ensuring that consumers have access to fair, transparent and competitive financial products and services. The CFPB has rulemaking, supervision and enforcement powers with respect to federal consumer protection laws. Historically, the CFPB's policy priorities focused on several financial products of the type we offer (e.g. credit cards and other consumer lending products). In addition, the CFPB is required by statute to undertake certain actions including its bi-annualbiennial review of the consumer credit card market. In responseDecember 2020, certain of our subsidiaries entered into a consent order with the CFPB regarding certain private student loan servicing practices. See Note 14: Litigation and Regulatory Matters to our condensed consolidated financial statements for more information.
President Biden has nominated Federal Trade Commissioner Rohit Chopra to serve as the Director of the CFPB. Until Mr. Chopra is confirmed by the United States Senate, David Uejio will serve as acting Director of the CFPB. Under Mr. Chopra’s leadership, the CFPB’s priorities are expected to focus on, among other things, vigorous enforcement of existing consumer protection laws, with a particular focus on unfair, deceptive and abusive acts and practices, student lending and servicing, fair lending and debt collection. These changes to the COVID-19 pandemic, federal banking regulatorsCFPB’s strategies and priorities and any resulting regulatory developments, findings, potential supervisory or enforcement actions and ratings could negatively impact our business strategies, require us to limit or change our business practices, limit our product offerings, invest more management time and resources in compliance efforts, limit the fees we can charge for services, or limit our ability to pursue certain business opportunities and obtain related required regulatory approvals. The additional expense, time and resources needed to comply with ongoing or new regulatory requirements may adversely impact our business and results of operations.
President Biden’s nomination of a new CFPB Director as well as a new head of the CFPB have encouraged banks to work with their borrowersOffice of the Comptroller of the Currency will also change the composition of the Board of Directors of the Federal Deposit Insurance Corporation (“FDIC”).
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Although the term of the FDIC’s Chair does not expire until 2024, the Board may not adopt and provided regulatory flexibility, given exam flexibility, delayedapprove her priorities for the Home Mortgage Disclosure Act and other data collections, and promoted other areas for relief. Similar to the banking regulators, we continue to be in regular contact with the CFPB as the COVID-19 pandemic evolves. Similarly, we are monitoring the activity in the states and are in contact with state officials, as necessary, to ensure we are aware of and in compliance with state requirements responding to COVID-19.FDIC.
Data Security and Privacy
Policymakers at the federal and state levels remain focused on measures to enhance data security and data breach incident response requirements. Furthermore, regulations and legislation at various levels of government have been proposed and enacted to augment consumer data privacy standards. For example, theThe California Consumer Privacy Act ("CCPA") creates a broad set of privacy rights and remedies modeled in part on the European Union's General Data Protection Regulation. The CCPA went into effect on January 1, 2020, and the final California Attorney GeneralGeneral's final regulations became effective on August 14, 2020. California Attorney General2020, with enforcement for CCPA began onbeginning July 1, 2020. The California Privacy Rights Act ("CPRA"), a ballot measure led by the original proponent of the CCPA, has launched apassed on November 3, 2020, California ballot initiative with the goal of expanding the rights and remedies created bylargely enters into force on January 1, 2023. The CPRA replaces the CCPA while protectingto further enhance consumer privacy protections and creates a new California Privacy Protection Agency. While the new law from future legislative amendments. This initiative will appear onCPRA retains an exemption for information collected, processed, sold, or disclosed subject to the November 2020 ballot. While it is too earlyGramm-Leach-Bliley Act, we continue to determineevaluate the full impact of these developments, they may result in the imposition of requirementsCPRA on Discoverour businesses and other providers of consumer financial services or networks that could adversely affect our businesses.services.
Payment Networks
The Dodd-Frank Wall Street Reform and Consumer Protection Act ("Dodd-Frank Act") contains several provisions impacting the debit card market, including network participation requirements and interchange fee limitations. The changing debit card environment, including competitor actions related to merchant and acquirer pricing and transaction routing
54

Table of Contents
strategies, has adversely affected, and is expected to continue to adversely affect, our PULSE network's business practices, network transaction volume, revenue and prospects for future growth. We continue to closely monitor competitor pricing and technology development strategies in order to assess their impact on our business and on competition in the marketplace. Following an inquiry by the U.S. Department of Justice into some of these competitor pricing strategies, PULSE filed a lawsuit against Visa in late 2014 with respect to these competitive concerns. The Court granted summary judgment in favor of Visa in August 2018. PULSE filed an appeal on January 17, 2019, and Visa filed their response to the appeal on April 5, 2019. The Fifth Circuit Court of Appeals held a hearing on the appeal on October 9, 2019, and will hold an additional hearing on the appeal in the coming months. Visa also faces ongoing merchant litigation as it relates to the underlying anticompetitive behavior that is the subject of PULSE's case against Visa. In addition, the Dodd-Frank Act's network participation requirements impact PULSE's ability to enter into exclusivity arrangements, which affects PULSE's current business practices and may materially adversely affect its network transaction volume and revenue.
For more information on how the regulatory and supervisory environment, ongoing enforcement actions and findings and changes to laws and regulations could impact our strategies, the value of our assets or otherwise adversely affect our business see "Risk Factors — Current Economic and Regulatory Environment" in our annual report on Form 10-K year ended December 31, 2019. For more information on recent matters affecting us, see Note 14: Litigation and Regulatory Matters to our condensed consolidated financial statements.

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Table of Contents
Segments
We manage our business activities in two segments, DirectDigital Banking and Payment Services, based on the products and services provided. For a detailed description of the operations of each segment, as well as the allocation conventions used in our business segment reporting, see Note 17: Segment Disclosures to our condensed consolidated financial statements.
The following table presents segment data (dollars in millions):
For the Three Months Ended September 30,For the Nine Months Ended September 30, For the Three Months Ended March 31,
2020201920202019 20212020
Direct Banking
Digital BankingDigital Banking
Interest incomeInterest incomeInterest income
Credit card$2,171 $2,465 $6,760 $7,223 
Credit card loansCredit card loans$2,154 $2,416 
Private student loansPrivate student loans182 204 569 612 Private student loans185 205 
Personal loansPersonal loans237 249 722 727 Personal loans224 254 
Other91 122 284 391 
Other loansOther loans28 24 
Other interest incomeOther interest income55 83 
Total interest incomeTotal interest income2,681 3,040 8,335 8,953 Total interest income2,646 2,982 
Interest expenseInterest expense416 638 1,482 1,915 Interest expense316 584 
Net interest incomeNet interest income2,265 2,402 6,853 7,038 Net interest income2,330 2,398 
Provision for credit losses(1)
750 799 4,603 2,395 
Provision for credit lossesProvision for credit losses(365)1,807 
Other incomeOther income379 366 
Other expenseOther expense1,047 1,118 
Income (loss) before income taxesIncome (loss) before income taxes2,027 (161)
Payment ServicesPayment Services
Other incomeOther income371 409 1,091 1,217 Other income86 124 
Other expenseOther expense969 1,069 3,069 3,097 Other expense34 41 
Income before income taxesIncome before income taxes917 943 272 2,763 Income before income taxes52 83 
Payment Services
Net interest income— — — 
Provision for credit losses(1)
— — — — 
Other income78 89 320 259 
Other expense36 38 172 112 
Income before income taxes42 51 148 148 
Total income before income taxes$959 $994 $420 $2,911 
Total income (loss) before income taxesTotal income (loss) before income taxes$2,079 $(78)
45

(1)Prior to adoptionTable of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach. Contents

The following table presents information on transaction volume (dollars in millions):
For the Three Months Ended September 30,For the Nine Months Ended September 30, For the Three Months Ended March 31,
2020201920202019 20212020
Network Transaction VolumeNetwork Transaction VolumeNetwork Transaction Volume
PULSE NetworkPULSE Network$54,993 $47,535 $157,026 $142,030 PULSE Network$60,399 $49,174 
Network PartnersNetwork Partners8,917 6,656 23,177 18,269 Network Partners9,629 6,980 
Diners Club(1)
Diners Club(1)
5,839 8,386 17,915 25,136 
Diners Club(1)
5,897 7,737 
Total Payment ServicesTotal Payment Services69,749 62,577 198,118 185,435 Total Payment Services75,925 63,891 
Discover Network—Proprietary(2)
Discover Network—Proprietary(2)
38,699 38,722 106,228 110,664 
Discover Network—Proprietary(2)
39,202 35,180 
Total Network Transaction VolumeTotal Network Transaction Volume$108,448 $101,299 $304,346 $296,099 Total Network Transaction Volume$115,127 $99,071 
Transactions Processed on NetworksTransactions Processed on NetworksTransactions Processed on Networks
Discover NetworkDiscover Network679 710 1,889 1,986 Discover Network$678 $645 
PULSE NetworkPULSE Network1,270 1,220 3,668 3,535 PULSE Network1,310 1,189 
Total Transactions Processes on NetworksTotal Transactions Processes on Networks1,949 1,930 5,557 5,521 Total Transactions Processes on Networks$1,988 $1,834 
Credit Card VolumeCredit Card VolumeCredit Card Volume
Discover Card Volume(3)
Discover Card Volume(3)
$39,783 $41,168 $110,362 $117,489 
Discover Card Volume(3)
$40,334 $37,474 
Discover Card Sales Volume(4)
Discover Card Sales Volume(4)
$37,134 $37,432 $101,843 $106,995 
Discover Card Sales Volume(4)
$37,744 $33,988 
(1)Diners Club volume is derived from data provided by licensees for Diners Club branded cards issued outside North America and is subject to subsequent revision or amendment.
(2)Represents gross Discover card sales volume on the Discover Network.
(3)Represents Discover card activity related to sales net of returns, balance transfers, cash advances and other activity.
(4)Represents Discover card activity related to sales net of returns.
56

DirectDigital Banking
Our DirectDigital Banking segment reported pretax income of $917 million and $272 million, respectively,$2.0 billion for the three and nine months ended September 30, 2020March 31, 2021, as compared to a pretax incomeloss of $943$161 million and $2.8 billion, respectively, for the three and nine months ended September 30, 2019.March 31, 2020.
Net interest income decreased for the three and nine months ended September 30, 2020,March 31, 2021, as compared to the same periodsperiod in 20192020 primarily driven by a lower average level of loan receivables and lower yields on credit card loans, partially offset by lower funding costs. Interest income decreased during the three and nine months ended September 30, 2020,March 31, 2021, as compared to the same periodsperiod in 2019,2020. This decrease was primarily due to a lower average level of credit card loan receivables, driven by higher payment rates, as a result ofwell as lower yields on credit card loans which was the result ofdue to lower market rates. Interest expense decreased during the three and nine months ended September 30, 2020, as compared to the same periods in 2019 due to lower average market rates and lower funding costs.
The provision for credit losses increased for the nine months ended September 30, 2020,March 31, 2021, as compared to the same period in 2019, which primarily reflects the impact of life of loan reserving under CECL and a significant change in the economic outlook2020 due to the COVID-19 pandemic. lower average market rates, lower pricing on deposits and higher coupon maturities, partially offset by a larger funding base.
For the three months ended September 30, 2020,March 31, 2021, the provision for credit losses decreased as compared withto the same period in 20192020 primarily due to lower levelsthe favorable change in the macroeconomic outlook related to the economic impacts of net charge-offs and lower reserve builds.the COVID-19 pandemic-induced recession. For a detailed discussion on provision for credit losses, see "— Loan Quality — Provision and Allowance for Credit Losses."
Total other income decreasedincreased for the three and nine months ended September 30, 2020,March 31, 2021, as compared to the same periodsperiod in 2019,2020, which was primarily due to a decreasean increase in discount and interchange revenue, andpartially offset by a decrease in loan fee income. The decreaseincrease in discount and interchange revenue was partially offset by a decreasean increase in rewards costs, both of which were the result of lowerhigher sales volume due to the impacts of the COVID-19 pandemic.volume. Loan fee income decreased primarily due to lower volumelate fees and latecash advance fees. Late fees decreased as a result of lower delinquencies as we continue to work with our customers through the economic stresses from COVID-19.
Total other expense decreased for the three months ended September 30, 2020,March 31, 2021, as compared to the same period in 2019, which was2020, primarily driven bydue to a decrease in marketing and business development and professional fees. Marketing and business development decreased due to COVID-19 relatedother expense, reductions in brand advertising for card. Professional fees were lower primarily driven by a decrease in collection fees. This was partially offset by an increase in employee compensation and benefitsbenefits. Marketing costs decreased primarily due to expense reductions in acquisition and information processing and communications.brand advertising for our credit card product. The decrease in other expense was primarily driven by lower fraud losses. Employee compensation and benefits increased as a result of a larger headcount basehigher bonus accruals and higher average salaries. The increase in information processing and communications was due to investments in infrastructure.
46

Discover card sales volume was $37.1$37.7 billion and $101.8 billion, respectively, for the three and nine months ended September 30, 2020,March 31, 2021, which was a decreasean increase of 0.8% and 4.8%, respectively,11.1% as compared to the same periodsperiod in 2019.2020. This volume declinegrowth was primarily driven by lowerhigher consumer spending as a result of COVID-19.spending.
Payment Services
Our Payment Services segment reported pretax income of $42$52 million and $148 million, respectively, for the three and nine months ended September 30, 2020,March 31, 2021, as compared to pretax income of $51$83 million and $148 million, respectively, for the same periodsperiod in 2019.2020. The decrease in segment pretax income for the three months ended September 30, 2020 and 2019, respectively, was primarily driven by lower volume. Segment pretax income was relatively flat for nine months ended September 30, 2020 and 2019, respectively. The increase in segment pretax income was primarily due to gains on equity investment saleslower other income driven by a gain from the sale of investments during the first and second quarters, offset by an increase in segment pretax expense driven by a COVID-19 related non-cash impairment charge on the Diners Club business in the second quarter.quarter of 2020.
Critical Accounting Estimates
In preparing our condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States ("GAAP"), management must make judgments and use estimates and assumptions about the effects of matters that are uncertain. For estimates that involve a high degree of judgment and subjectivity, it is possible that different estimates could reasonably be derived for the same period. For estimates that are particularly sensitive to changes in economic or market conditions, significant changes to the estimated amount from period to periodperiod-to-period are also possible. Management believes the current assumptions and other considerations used to estimate amounts reflected in our condensed consolidated financial statements are appropriate. However, if actual experience differs from the assumptions and other considerations used in estimating amounts in our condensed consolidated financial statements, the resulting changes could
57

have a material effect on our consolidated results of operations and, in certain cases, could have a material effect on our consolidated financial condition. Management has identified the estimates related to our allowance for credit losses on loan receivables, the evaluation of goodwill for potential impairment and the accrual of income taxes as a critical accounting estimates.estimate. Discussion of critical accounting estimates related to the evaluation of goodwillallowance for potential impairment and the accrual of income taxescredit losses are discussed in greater detail in our annual report on Form 10-K for the year ended December 31, 2019.2020. That discussion can be found within "Management's Discussion and Analysis of Financial Condition and Results of Operations — Critical Accounting Estimates." There have not been any material changes in the methods used to formulate these critical accounting estimates related to the evaluation of goodwill for potential impairment and the accrual of income taxes from those discussed in our annual report on Form 10-K for the year ended December 31, 2019. Discussion of our critical accounting estimate related to our allowance for credit losses on loan receivables, which has been updated for adoption of the CECL approach for estimating losses on January 1, 2020, is discussed below. For more information on CECL adoption, see Note 1: Background and Basis of Presentation to our condensed consolidated financial statements.2020.
Allowance for Credit Losses on Loan Receivables
We base our allowance for credit losses on several analyses that help us estimate credit losses anticipated over the remaining expected life of loan receivables as of the balance sheet date. In deriving this estimate, we consider the collectability of principal, interest and fees associated with our loan receivables. We also consider expected recoveries of amounts that were either previously charged off or are expected to be charged off. Our estimation process includes models that predict customer losses based on risk characteristics and portfolio attributes, macroeconomic variables and historical data and analysis. There is a significant amount of judgment applied in selecting inputs and analyzing the results produced to determine the allowance. The allowance for credit losses for each loan product type is based on: 1) a reasonable and supportable forecast period, 2) a reversion period and 3) a post-reversion period based on historical information covering the remaining life of the loan. For credit card loans, we use a modeling framework that includes the following components: 1) probability of default, 2) exposure at default and 3) loss given default, as well as estimated recoveries for estimating expected credit losses. For student loans and personal loans, we use vintage-based models that estimate expected credit losses net of recoveries over the life of the loans. The considerations in these models include past and current loan performance, loan growth and seasoning, risk management practices, account collection strategies, economic conditions, bankruptcy filings, policy changes and forecasting uncertainties. Given the same information, others may reach different reasonable estimates.
The key assumptions requiring significant judgment in the allowance for credit losses estimate on a quarterly basis include determination of the lengths of the reasonable and supportable forecast and reversion periods, as well as the macroeconomic variables selected for use in loss forecast models. The lengths of the reasonable and supportable forecast and reversion periods can vary and are subject to a quarterly assessment that considers the economic outlook and level of variability among macroeconomic forecasts. Generally, a straight-line method is used to revert from the reasonable and supportable forecast period to the post-reversion period, but in certain stressed scenarios, a weighted approach may be deemed more appropriate. The specific macroeconomic variables most significant to the loss forecast models may change over time, but generally include measures of consumer indebtedness, unemployment, personal income and housing-related metrics.
The overall economic environment directly impacts both the reasonable and supportable forecast and reversion periods, as well as the macroeconomic variables that are used in the loss forecast models. If management used different assumptions about the economic environment in estimating expected credit losses, the impact to the allowance for credit losses could have a material effect on our consolidated financial condition and results of operations. In addition, if we experience a rapidly changing economic environment, as experienced recently under the COVID-19 pandemic, the uncertainty around the credit loss forecasts may increase, both due to the uncertainty of the economic forecasts and the challenges our models may have in incorporating them. See "— Loan Quality" and Note 3: Loan Receivables to our condensed consolidated financial statements for further details about our allowance for credit losses.
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Earnings Summary
The following table outlines changes in our condensed consolidated statements of income (dollars in millions):
 For the Three Months Ended September 30,2020 vs. 2019
(Decrease) Increase
For the Nine Months Ended September 30,2020 vs. 2019
(Decrease) Increase
 20202019$%20202019$%
Interest income$2,681 $3,040 $(359)(12)%$8,335 $8,954 $(619)(7)%
Interest expense416 638 (222)(35)%1,482 1,915 (433)(23)%
Net interest income2,265 2,402 (137)(6)%6,853 7,039 (186)(3)%
Provision for credit losses(1)
750 799 (49)(6)%4,603 2,395 2,208 92 %
Net interest income after provision for credit losses1,515 1,603 (88)(5)%2,250 4,644 (2,394)(52)%
Other income449 498 (49)(10)%1,411 1,476 (65)(4)%
Other expense1,005 1,107 (102)(9)%3,241 3,209 32 %
Income before income taxes959 994 (35)(4)%420 2,911 (2,491)(86)%
Income tax expense188 224 (36)(16)%78 662 (584)(88)%
Net income$771 $770 $— %$342 $2,249 $(1,907)(85)%
(1)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
 For the Three Months Ended March 31,2021 vs. 2020
(Decrease) Increase
 20212020$%
Interest income$2,646 $2,982 $(336)(11)%
Interest expense316 584 (268)(46)%
Net interest income2,330 2,398 (68)(3)%
Provision for credit losses(365)1,807 (2,172)(120)%
Net interest income after provision for credit losses2,695 591 2,104 356 %
Other income465 490 (25)(5)%
Other expense1,081 1,159 (78)(7)%
Income (loss) before income taxes2,079 (78)2,157 NM
Income tax expense (benefit)486 (17)503 NM
Net income (loss)$1,593 $(61)$1,654 NM
5947

Net Interest Income
The table that follows this section has been provided to supplement the discussion below and provide further analysis of net interest income and net interest margin. Net interest income represents the difference between interest income earned on our interest-earning assets and the interest expense incurred to finance those assets. We analyze net interest income in total by calculating net interest margin (net interest income as a percentage of average total loan receivables) and net yield on interest-earning assets (net interest income as a percentage of average total interest-earning assets). We also separately consider the impact of the level of loan receivables and the related interest yield and the impact of the cost of funds related to each of our funding sources, along with the income generated by our liquidity portfolio, on net interest income.
Our interest-earning assets consist of: (i) cash and cash equivalents primarily related to amounts on deposit with the Federal Reserve Bank of Philadelphia, (ii) restricted cash, (iii) other short-term investments, (iv) investment securities and (v) loan receivables. Our interest-bearing liabilities consist primarily of deposits, both direct-to-consumer and brokered, and long-term borrowings, including amounts owed to securitization investors. Net interest income is influenced by the following:
The level and composition of loan receivables, including the proportion of credit card loans to other loans, as well as the proportion of loan receivables bearing interest at promotional rates as compared to standard rates;
The credit performance of our loans, particularly with regard to charge-offs of finance charges, which reduce interest income;
The terms of long-term borrowings and certificates of deposit upon initial offering, including maturity and interest rate;
The interest rates necessary to attract and maintain direct-to-consumer deposits;
The level and composition of other interest-earning assets, including our liquidity portfolio and interest-bearing liabilities;
Changes in the interest rate environment, including the levels of interest rates and the relationships among interest rate indices, such as the prime rate, the Federal Funds rate, interest rate on excess reserves and London Interbank Offered Rate ("LIBOR");LIBOR; and
The effectiveness of interest rate swaps in our interest rate risk management program.
    Net interest income decreased for the three and nine months ended September 30, 2020,March 31, 2021, as compared to the same periodsperiod in 20192020 primarily driven by a lower average level of loan receivables and lower yields on credit card loans, partially offset by lower funding costs. Interest income decreased during the three and nine months ended September 30, 2020,March 31, 2021, as compared to the same periodsperiod in 2019,2020. This decrease was primarily due to a lower average level of credit card loan receivables, driven by higher payment rates, as a result ofwell as lower yields on credit card loans which was the result ofdue to lower market rates. Interest expense decreased during the three and nine months ended September 30, 2020,March 31, 2021, as compared to the same periodsperiod in 20192020 due to lower average market rates, lower pricing on deposits and lowerhigher coupon maturities, partially offset by a larger funding costs.



base.
6048


Average Balance Sheet Analysis
(dollars in millions)
For the Three Months Ended September 30,
 20202019
 Average BalanceYield/RateInterestAverage BalanceYield/RateInterest
Assets
Interest-earning assets
Cash and cash equivalents$12,552 0.12 %$$7,029 2.20 %$39 
Restricted cash775 0.09 %— 737 2.11 %
Other short-term investments4,529 0.15 %1,000 2.66 %
Investment securities10,760 2.13 %58 9,186 2.26 %53 
Loan receivables(1)
Credit card(2)
69,643 12.40 %2,171 73,248 13.35 %2,465 
Private student loans9,790 7.40 %182 9,459 8.54 %204 
Personal loans7,255 13.03 %237 7,522 13.17 %249 
Other1,734 6.25 %27 1,116 6.72 %19 
Total loan receivables88,422 11.78 %2,617 91,345 12.76 %2,937 
Total interest-earning assets117,038 9.11 %2,681 109,297 11.03 %3,040 
Allowance for credit losses(3)
(8,183)(3,198)
Other assets5,981 4,674 
Total assets$114,836 $110,773 
Liabilities and Stockholders' Equity
Interest-bearing liabilities
Interest-bearing deposits
Time deposits$32,063 2.33 %188 $33,757 2.61 %222 
Money market deposits(5)
8,104 0.94 %19 7,071 2.10 %37 
Other interest-bearing savings deposits36,655 0.87 %80 28,801 2.03 %148 
Total interest-bearing deposits76,822 1.49 %287 69,629 2.32 %407 
Borrowings
Short-term borrowings350 3.10 %2.18 %— 
Securitized borrowings(4)(5)
12,115 1.04 %31 13,719 2.95 %102 
Other long-term borrowings(4)
10,426 3.60 %95 11,047 4.64 %129 
Total borrowings22,891 2.23 %129 24,767 3.70 %231 
Total interest-bearing liabilities99,713 1.66 %416 94,396 2.68 %638 
Other liabilities and stockholders' equity15,123 16,377 
Total liabilities and stockholders' equity$114,836 $110,773 
Net interest income$2,265 $2,402 
Net interest margin(6)
10.19 %10.43 %
Net yield on interest-earning assets(7)
7.70 %8.72 %
Interest rate spread(8)
7.45 %8.35 %
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For the Nine Months Ended September 30,For the Three Months Ended March 31,
20202019 20212020
Average
Balance
Yield/RateInterestAverage
Balance
Yield/RateInterest Average BalanceYield/RateInterestAverage BalanceYield/RateInterest
AssetsAssetsAssets
Interest-earning assetsInterest-earning assetsInterest-earning assets
Cash and cash equivalentsCash and cash equivalents$11,522 0.36 %$31 $10,884 2.38 %$194 Cash and cash equivalents$17,480 0.10 %$$7,349 1.25 %$23 
Restricted cashRestricted cash544 0.48 %809 2.26 %14 Restricted cash136 0.03 %— 627 1.06 %
Other short-term investmentsOther short-term investments1,667 0.15 %707 2.66 %14 Other short-term investments711 0.12 %— — — %— 
Investment securitiesInvestment securities10,658 2.14 %171 6,584 2.43 %120 Investment securities9,736 2.08 %50 10,628 2.18 %58 
Loan receivables(1)
Loan receivables(1)
Loan receivables(1)
Credit card(2)
71,934 12.55 %6,760 72,041 13.41 %7,223 
Credit card loans(2)
Credit card loans(2)
68,723 12.71 %2,154 75,337 12.90 %2,416 
Private student loansPrivate student loans9,869 7.70 %569 9,525 8.59 %612 Private student loans10,211 7.37 %185 9,992 8.24 %205 
Personal loansPersonal loans7,477 12.90 %722 7,470 13.02 %727 Personal loans7,075 12.83 %224 7,704 13.27 %254 
Other1,609 6.48 %78 990 6.79 %50 
Other loansOther loans1,896 5.94 %28 1,468 6.73 %25 
Total loan receivablesTotal loan receivables90,889 11.95 %8,129 90,026 12.79 %8,612 Total loan receivables87,905 11.96 %2,591 94,501 12.34 %2,900 
Total interest-earning assetsTotal interest-earning assets115,280 9.66 %8,335 109,010 10.98 %8,954 Total interest-earning assets115,968 9.25 %2,646 113,105 10.60 %2,982 
Allowance for credit losses(3)
(6,991)(3,124)
Allowance for credit lossesAllowance for credit losses(8,214)(5,851)
Other assetsOther assets5,787 4,557 Other assets6,165 5,661 
Total assetsTotal assets$114,076 $110,443 Total assets$113,919 $112,915 
Liabilities and Stockholders’ Equity
Liabilities and Stockholders' EquityLiabilities and Stockholders' Equity
Interest-bearing liabilitiesInterest-bearing liabilitiesInterest-bearing liabilities
Interest-bearing depositsInterest-bearing depositsInterest-bearing deposits
Time depositsTime deposits$33,202 2.46 %611 $33,853 2.55 %646 Time deposits$27,039 2.04 %136 $33,563 2.57 %215 
Money market deposits(5)
7,635 1.28 %73 7,062 2.17 %115 
Money market deposits(3)
Money market deposits(3)
8,146 0.54 %11 7,077 1.72 %30 
Other interest-bearing savings depositsOther interest-bearing savings deposits33,852 1.25 %316 27,657 2.09 %433 Other interest-bearing savings deposits40,138 0.46 %46 31,338 1.65 %128 
Total interest-bearing depositsTotal interest-bearing deposits74,689 1.79 %1,000 68,572��2.33 %1,194 Total interest-bearing deposits75,323 1.04 %193 71,978 2.09 %373 
BorrowingsBorrowingsBorrowings
Short-term borrowingsShort-term borrowings118 3.10 %2.41 %— Short-term borrowings0.15 %— 1.71 %— 
Securitized borrowings(4)(5)
13,051 1.55 %152 14,913 3.01 %335 
Securitized borrowings(3)(4)
Securitized borrowings(3)(4)
10,826 1.07 %28 14,087 2.28 %80 
Other long-term borrowings(4)
Other long-term borrowings(4)
11,193 3.91 %327 10,898 4.73 %386 
Other long-term borrowings(4)
10,360 3.72 %95 11,790 4.45 %131 
Total borrowingsTotal borrowings24,362 2.64 %482 25,812 3.73 %721 Total borrowings21,187 2.36 %123 25,878 3.27 %211 
Total interest-bearing liabilitiesTotal interest-bearing liabilities99,051 2.00 %1,482 94,384 2.71 %1,915 Total interest-bearing liabilities96,510 1.33 %316 97,856 2.40 %584 
Other liabilities and stockholders’ equity15,025 16,059 
Total liabilities and stockholders’ equity$114,076 $110,443 
Other liabilities and stockholders' equityOther liabilities and stockholders' equity17,409 15,059 
Total liabilities and stockholders' equityTotal liabilities and stockholders' equity$113,919 $112,915 
Net interest incomeNet interest income$6,853 $7,039 Net interest income$2,330 $2,398 
Net interest margin(6)
10.07 %10.45 %
Net yield on interest-earning assets(7)
7.94 %8.63 %
Interest rate spread(8)
7.66 %8.27 %
Net interest margin(5)
Net interest margin(5)
10.75 %10.21 %
Net yield on interest-earning assets(6)
Net yield on interest-earning assets(6)
8.15 %8.53 %
Interest rate spread(7)
Interest rate spread(7)
7.92 %8.20 %
(1)Average balances of loan receivables include non-accruing loans, which are included in the yield calculations. If the non-accruing loan balances were excluded, there would not be a material impact on the amounts reported above.
(2)Interest income on credit card loans includes $70$73 million and $71$81 million of amortization of balance transfer fees for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $227 million and $201 million for the nine months ended September 30, 2020 and 2019, respectively.
(3)PriorIncludes the impact of interest rate swap agreements used to adoptionchange a portion of ASU No. 2016-13 on January 1, 2020, credit losses were estimated usingfloating-rate funding to fixed-rate funding for the incurred loss approach.three months ended March 31, 2020.
(4)Includes the impact of interest rate swap agreements used to change a portion of fixed-rate funding to floating-rate funding.funding for the three months ended March 31, 2021 and 2020.
(5)Includes the impact of interest rate swap agreements used to change a portion of floating-rate funding to fixed-rate funding.
(6)Net interest margin represents net interest income as a percentage of average total loan receivables.
(7)(6)Net yield on interest-earning assets represents net interest income as a percentage of average total interest-earning assets.
(8)(7)Interest rate spread represents the difference between the rate on total interest-earning assets and the rate on total interest-bearing liabilities.

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Loan Quality
Impact of the COVID-19 Pandemic on the Loan QualityPortfolio
The COVID-19 pandemic and its impact to the economy has had a significant effect on our sales volume and credit card loan growth during the first three quarters of 2020. While we continue to lend to customers, we havegrowth. We tightened standards for new accounts and for growing existing accounts across all products.
In responseproducts at the onset of the pandemic. While sales volume has increased for the three-month period ended March 31, 2021, as compared to the same period in 2020, we continued to maintain tightened underwriting standards given the macroeconomic uncertainties caused by the recovery from the COVID-19 pandemic-induced recession. The tightened underwriting standards and higher payment rate by consumers, along with the seasonality of our credit card loan portfolio, contributed to the decrease in our outstanding loans receivable as of March 31, 2021 compared to December 31, 2020.
At the onset of the COVID-19 pandemic, we expanded borrower relief offerings to included Skip-a-Pay (payment deferral) programsinclude SaP and other loan modifications,modification programs, complementing the assistance already available through our existing loan modification programs. On August 31, 2020, we ceased offering enrollments in the SaP and other loan modification programs developed specifically in response to the COVID-19 pandemic. The accounts using these modifications as a result of the COVID-19 pandemic impact, were evaluated for potential exclusion from the TDR statusdesignation either due to the insignificance of the concession or because they qualified for exemption pursuant to the CARES Act. While we continue to supportThe SaP programs provided only an insignificant delay in payment on the enrolled accounts or loans and provide assistance to all customers impacted by COVID-19, we are no longer offering enrollments in the Skip-a-Pay (payment deferral) programs or loan modifications developed specifically for COVID-19therefore those deferrals were not classified as of August 31, 2020. While the Skip-a-Pay (payment deferral) programs were active, we enrolled approximately 699 thousand customers and $5.5 billion in receivables in total.TDRs.
The utilization of these Skip-a-Pay (payment deferral)SaP programs had a favorable impact on reported credit performance in 2020 because pursuant to regulatory guidelines, accounts enrolled in the SaP programs did not advance through delinquency cycles in the same time frame as they would have occurred without the programs. Specifically, current accounts enrolledAs the SaP programs ended in August 2020, certain loans that subsequently exited the SaP programs did not advance to delinquency and delinquent accounts enrolled inbegan advancing through the programs did not advance to the next delinquency cycle or to charge-off. Our delinquency ratios have been favorably impacted at September 30,charge-off as appropriate. The impact to loan delinquencies was most pronounced in the second quarter of 2020 when the SaP programs were initially offered; the impact dissipated as compared to December 31, 2019, by customer usageenrollments tapered off significantly after the initial months of the Skip-a-Pay (payment deferral) programs.COVID-19 pandemic. In the first quarter of 2021, net charge-offs were unfavorably impacted by accounts that had been enrolled in a SaP program and were unable to cure their default.
Additionally, dueSection 4013 of the CARES Act provides certain financial institutions with the option to suspend the application of accounting and reporting guidance for TDRs for a limited period of time for loan modifications made to address the effects of the COVID-19 pandemic. Section 541 of the Omnibus and COVID Relief and Response Act extended the TDR accounting and reporting relief provided by the CARES Act through the earlier of January 1, 2022, or the date that is 60 days after the termination of the presidentially-declared national emergency. We elected to apply the option to suspend the application of accounting and reporting guidance for TDRs as provided under Section 4013 of the CARES Act and as subsequently extended. As such, TDR program balances and number of accounts for the three months ended March 31, 2021, have been favorably impacted by the exclusion of certain customer accounts entering loan modification programs duringmodifications from the pandemic were excluded from being reported as TDRs. As a result, fewer modifications were reported as TDRs at September 30, 2020,TDR designation pursuant to these exemptions and are expected to remain lower than they otherwise would have been. The payment status of modified accounts excluded from the TDR designation pursuant to the CARES Act is reflected in our delinquency reporting.
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The table below reflects the number and balance of both the new loan modifications reported as TDRs and new loan modifications excluded from the TDR designation pursuant to the CARES Act (dollars in millions)(1):
Accounts that entered a loan modification program and were classified as TDRs during the period
Accounts that entered a loan modification program and were exempt from the TDR designation pursuant to the CARES Act(2)
Number of AccountsBalancesNumber of AccountsBalances
For the Three Months Ended March 31, 2021
Credit card loans20,702 $135 45,541 $320 
Private student loans126 $2,047 $39 
Personal loans1,390 $17 677 $11 
For the Three Months Ended March 31, 2020(3)
Credit card loans82,124 $533 13,923 $110 
Private student loans1,587 $29 131 $
Personal loans2,478 $33 70 $
(1)As the TDR exemption pursuant to the CARES Act took effect in March 2020, the three months ended March 31, 2021 is not comparable to the same period in 2020.
(2)SaP programs were not considered TDRs and therefore are not included in accounts excluded from the TDR designation by the CARES Act.
(3)Certain prior period amounts have been reclassified to conform to current period presentation.
The number and balance of new credit card and personal loan modifications, including the combined total of those designated as TDRs and those exempt from the TDR status, decreased during the three months ended March 31, 2021, when compared to the same period in 2020. The decrease is due to the impacts of government stimulus and government-offered disaster relief programs, which is consistent with the delinquency and net charge-off trends discussed within "— Delinquencies" and "— Net Charge-offs," respectively. The number and balance of new private student loan modifications, including the combined total of those designated as TDRs and those exempt from the TDR designation pursuant to the CARES Act, increased during the three months ended March 31, 2021, when compared to the same period in 2020. The increase was due to the utilization of SaP programs in 2020 in lieu of traditional loan modification programs. SaP programs do not constitute TDRs given the insignificant delay in payment; they are therefore also excluded from TDRs evaluated for exemption pursuant to the CARES Act. This increase was partially offset by the impacts of government stimulus and government-offered disaster relief programs in the current period.
The following table provides the number of accounts that exited a temporary loan modification program that were exempt from the TDR designation pursuant to the CARES Act and corresponding outstanding balances along with the amount of new modifications excluded from TDR classification as a result of regulatory reliefthe outstanding balances that were delinquent (30 or more days past due) upon exiting the temporary loan modification program (dollars in millions)(1):
For the Nine Months Ended September 30, 2020
Accounts that entered a program and were classified as TDRs during the periodAccounts excluded from the TDR designation due to regulatory exemptions
Number of AccountsBalancesNumber of AccountsBalances
Credit card loans130,869 $875 155,676 $1,169 
Private student loans1,767 $32 3,416 $62 
Personal loans6,315 $83 2,431 $43 
Despite
Three Months Ended March 31, 2021
Number of AccountsOutstanding Balances
Balances Delinquent(2)
Credit card loans59,579 $381 $50 
Private student loans(3)
1,858 $32 NM
Personal loans(3)
1,388 $21 NM
(1)As the lower delinquency and TDR trends resultingexemption pursuant to the CARES Act took effect in March 2020, the three months ended March 31, 2021 is not comparable to the same period in 2020. There were no modified loans exempt from the relief we are providingTDR designation pursuant to the CARES Act that exited a temporary loan modification program for the three months ended March 31, 2020.
(2)Includes balances charged-off at the end of the month the account exited the temporary loan modification program. The balances charged-off were not meaningful for the three months ended March 31, 2021 and 2020.
(3)The private student loan and personal loan balances that were delinquent upon exiting a temporary loan modification program were not meaningful for the three months ended March 31, 2021 and 2020.
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Our estimate of expected loss reflected in our customers, weallowance for credit losses includes the risk associated with all loans and considers the effects of all loan modifications, including TDRs, loan modifications exempt from the TDR designation pursuant to the CARES Act and SaP programs. We believe we have appropriately reflected the risk presented by the accounts using these programs as well as the worsening economic impact of the COVID-19 pandemic on our customers in the allowance for credit losses. Since the adoption of CECL on January 1, 2020, the increases in the allowance for credit losses during the first three quarters of 2020 are indicative of the deterioration in consumer credit we expect related to the pandemic. The year-to-date build in the allowance of $4.8 billion, which includes the $2.5 billion cumulative-effect adjustment for the adoption of CECL, is largely attributable to card loans but includes increases associated with all loan products. Labor markets, historically indicative of trends in credit losses, have been significantly stressed by the pandemic with unemployment reaching unprecedented levels. The higher allowance for credit losses reflects our view of this economic impact on our customers. Refer to Note 3: Loan Receivables to our condensed consolidated financial statements for more details on modification programs, TDRs and the allowance for credit losses.
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Loan receivables consist of the following (dollars in millions):
September 30,
2020
December 31, 2019
Credit card loans$69,656 $77,181 
Other loans
Private student loans10,016 9,653 
Personal loans7,211 7,687 
Other1,777 1,373 
Total other loans19,004 18,713 
Total loan receivables88,660 95,894 
Allowance for credit losses(1)
(8,226)(3,383)
Net loan receivables$80,434 $92,511 
(1)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
March 31,
2021
December 31, 2020
Credit card loans$67,304 $71,472 
Other loans
Private student loans10,153 9,954 
Personal loans6,961 7,177 
Other loans1,929 1,846 
Total other loans19,043 18,977 
Total loan receivables86,347 90,449 
Allowance for credit losses(7,347)(8,226)
Net loan receivables$79,000 $82,223 
Provision and Allowance for Credit Losses
Provision for credit losses is the expense related to maintaining the allowance for credit losses at an appropriate level to absorb the estimate of credit losses anticipated over the remaining expected life of loan receivables at each period end date. In deriving the estimate of expected credit losses,loss, we consider the collectability of principal, interest and fees associated with our loan receivables. We also consider expected recoveries of amounts that were either previously charged off or are expected to be charged off. Establishing the estimate for expected credit losses requires significant management judgment. The factors that influence the provision for credit losses include:
Increases or decreases in outstanding loan balances, including:
Changes in consumer spending, payment and credit utilization behaviors;
The level of originations and maturities; and
Changes in the overall mix of accounts and products within the portfolio;
The credit quality of the loan portfolio, which reflects among other factors, our credit granting practices and the effectiveness of collection efforts;efforts, among other factors;
The impact of general economic conditions on the consumer, including national and regional conditions, unemployment levels, bankruptcy trends and interest rate movements;
The level and direction of historical losses; and
Regulatory changes or new regulatory guidance.
For more details on how we estimate the allowance for credit losses, refer to "—"Management's Discussion and Analysis of Financial Condition and Results of Operations — Critical Accounting Estimates — AllowanceEstimates" within our annual report on Form 10-K for Credit Losses on Loan Receivables"the year ended December 31, 2020 and Note 3: Loan Receivables to our condensed consolidated financial statements.













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The following tables provide changes in our allowance for credit losses (dollars in millions):
For the Three Months Ended September 30, 2020
 Credit CardStudent LoansPersonal LoansOtherTotal
Balance at June 30, 2020$6,491 $799 $857 $37 $8,184 
Additions
Provision for credit losses(1)
604 55 49 710 
Deductions
Charge-offs(759)(20)(62)(1)(842)
Recoveries155 13 — 174 
Net charge-offs(604)(14)(49)(1)(668)
Balance at September 30, 2020$6,491 $840 $857 $38 $8,226 
For the Three Months Ended September 30, 2019
 Credit CardStudent LoansPersonal LoansOtherTotal
Balance at June 30, 2019(2)
$2,691 $167 $338 $$3,202 
Additions
Provision for credit losses(2)
719 (6)86 — 799 
Deductions
Charge-offs(784)(17)(89)(1)(891)
Recoveries173 13 — 189 
Net charge-offs(3)
(611)(14)(76)(1)(702)
Balance at September 30, 2019(2)
$2,799 $147 $348 $$3,299 
The following tables provide changes in our allowance for credit losses (dollars in millions):
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The following tables provide changes in our allowance for credit losses (dollars in millions):
For the Three Months Ended March 31, 2021
Credit Card LoansPrivate Student LoansPersonal LoansOther LoansTotal Loans
Balance at December 31, 2020Balance at December 31, 2020$6,491 $840 $857 $38 $8,226 
AdditionsAdditions
Provision for credit losses(1)
Provision for credit losses(1)
(377)36 (4)(342)
DeductionsDeductions
Charge-offsCharge-offs(663)(20)(64)— (747)
RecoveriesRecoveries189 15 — 210 
Net charge-offsNet charge-offs(474)(14)(49)— (537)
Balance at March 31, 2021Balance at March 31, 2021$5,640 $862 $804 $41 $7,347 
For the Nine Months Ended September 30, 2020For the Three Months Ended March 31, 2020
Credit CardStudent LoansPersonal LoansOtherTotal Credit Card LoansPrivate Student LoansPersonal LoansOther LoansTotal Loans
Balance at December 31, 2019(2)
Balance at December 31, 2019(2)
$2,883 $148 $348 $$3,383 
Balance at December 31, 2019(2)
$2,883 $148 $348 $$3,383 
Cumulative effect of ASU No. 2016-13 adoption(4)
1,667 505 265 24 2,461 
Cumulative effect of ASU No. 2016-13 adoption(3)
Cumulative effect of ASU No. 2016-13 adoption(3)
1,667 505 265 24 2,461 
Balance at January 1, 2020Balance at January 1, 20204,550 653 613 28 5,844 Balance at January 1, 20204,550 653 613 28 5,844 
AdditionsAdditionsAdditions
Provision for credit losses(1)
Provision for credit losses(1)
3,916 233 426 11 4,586 
Provision for credit losses(1)
1,439 129 263 1,838 
DeductionsDeductionsDeductions
Charge-offsCharge-offs(2,480)(62)(224)(1)(2,767)Charge-offs(869)(22)(84)— (975)
RecoveriesRecoveries505 16 42 — 563 Recoveries186 15 — 206 
Net charge-offsNet charge-offs(1,975)(46)(182)(1)(2,204)Net charge-offs(683)(17)(69)— (769)
Balance at September 30, 2020$6,491 $840 $857 $38 $8,226 
Balance at March 31, 2020Balance at March 31, 2020$5,306 $765 $807 $35 $6,913 
For the Nine Months Ended September 30, 2019
Credit CardStudent LoansPersonal LoansOtherTotal
Balance at December 31, 2018(2)
$2,528 $169 $338 $$3,041 
Additions
Provision for credit losses(2)
2,121 24 250 — 2,395 
Deductions
Charge-offs(2,347)(54)(274)(1)(2,676)
Recoveries497 10 34 — 541 
Net charge-offs(3)
(1,850)(44)(240)(1)(2,135)
Other(5)
— (2)— — (2)
Balance at September 30, 2019(2)
$2,799 $147 $348 $$3,299 
(1)Excludes a $40$23 million build and $17$31 million buildreclassification of the liability for expected credit losses on unfunded commitments for the three months and nine months ended September 30,March 31, 2021 and 2020, respectively, as the liability is recorded in accrued expenses and other liabilities in the our condensed consolidated statements of financial condition.
(2)Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach.
(3)Prior to adoption of ASU No. 2016-13 on January 1, 2020, net charge-offs on PCD loans generally did not result in a charge to earnings.
(4)Represents the adjustment to the allowance for credit losses as a result of adoption of ASU No. 2016-13 on January 1, 2020.
(5)Net change in reserves on PCD pools having no remaining non-accretable difference (prior to adoption of ASU No. 2016-13 on January 1, 2020).

The allowance for credit losses was $8.2$7.3 billion at September 30, 2020. The allowanceMarch 31, 2021, which reflects a $4.8 billion build overan $879 million release from the amount of the allowance for credit losses at December 31, 2019,2020. The release in the overall allowance was primarily driven by a reduction in loan receivables outstanding, continued stable credit performance and improvements in the macroeconomic forecast.
The decrease in our outstanding loans receivable, particularly our credit card loans, and the stable credit performance was essentially flat compareddriven in part by elevated payment rates resulting from the latest round of government stimulus and the associated improvement in household cash flows. In estimating expected credit losses, we considered the uncertainties associated with borrower behavior, payment trends and credit performance subsequent to the amountexpiration of government stimulus programs, such as the allowance for credit losses at June 30, 2020. The allowance build across allCARES Act and ARPA, and government-offered disaster relief programs, such as foreclosure moratoriums and federal student loan products was due to (I) a $2.5 billion cumulative-effect adjustment for the adoption of CECL on January 1, 2020, and (II) a $2.3 billion build during the period that primarily reflects an economic outlook with updated assumptions about the impact of the COVID-19 pandemic. mortgage payment forbearance.
In estimating the allowance at September 30, 2020,March 31, 2021, we used a macroeconomic forecast that projected slight improvement from prior quarter, including(i) a peak unemployment rate of 11%6.7%, which remained flatdecreases to 6.0% through the end of 20202021, and recovers slowly over(ii) a 4.6% growth in real gross domestic product in 2021. Labor market conditions, which historically have been an important determinant of our credit loss trends, have improved but remain stressed by the next few years. We also considered the uncertainties associated with some of the assumptions used in that macroeconomic forecast, including the amount and timing of additional government stimulus. Furthermore, the estimate contemplatedpandemic; unemployment claims have fallen below pandemic peaks, but unemployment remains elevated by historical standards. Moreover, the impact of previous government stimulus programs and other company-initiated loan modification programs on borrower payment trends. The impact ofthe COVID-19 pandemic on the economy and the government's response to the pandemic has continued to cause uncertainty in our assumptions surrounding factors
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such as lengththe pace and depthsustainability of economic stresses and longer term impacts on borrower behavior, whichrecovery. Accordingly, the estimation of the allowance for credit losses has required significant management judgment in estimating the allowance for credit losses.judgment.
The forecast period managementwe deemed to be reasonable and supportable was 18 months for all periods since the adoption of CECL except for the estimate as of March 31, 2021 and December 31, 2020. The decrease to 12 months as18-month reasonable and supportable forecast period was deemed appropriate on the basis of observed stabilization of macroeconomic forecasts. As of March 31, 2020, the forecast period we deemed to be reasonable and supportable was 12 months due to the uncertainty caused by the rapidly changing economic environment resulting fromexperienced at the onset of the COVID-19 pandemic. The return to an 18-month reasonable
As of March 31, 2021, December 31, 2020, and supportable forecast period was based on the viewMarch 31, 2020, we determined that the present macroeconomic conditions will last for a longer period than previously expected. The reversion period wasof 12 months for all quarters since the adoption of CECL.was appropriate. During the first quarter of 2020, a straight-line method was used to revert to appropriate historical information. InDue to the second quarter of 2020, the high degree of economic stress led us to applyuncertainties associated with borrower behavior resulting from government stimulus and disaster relief programs, we applied a weighted reversion method to provide for credit card
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loans that putsa more emphasis on the loss forecast model rather than lowerreasonable transition to historical losses. For similar reasons, we determined it was appropriate to apply a weighted reversion methodlosses for all loans in the third quarter.loan products as of March 31, 2021 and December 31, 2020.
The provision for credit losses is the amount of expense realized after considering the level of net charge-offs in the period and the required amount of allowance for credit losses at the balance sheet date. For the three and nine months ended September 30, 2020,March 31, 2021, the provision for credit losses decreased by $89 million or 11%, and increased $2.2 billion, or 91%119%, respectively, as compared to the same periods in 2019.2020. The allowance build was determined under separate methodologies for each period, based on the timing of the adoption of ASU No. 2016-13 on January 1, 2020; however, the largest driver of the increasedecrease in provision between the two periods was the significantfavorable change in economicthe macroeconomic outlook duerelated to the economic impacts of the COVID-19 pandemic.pandemic-induced recession.
Net Charge-offs
Our net charge-offs include the principal amount of losses charged off less principal recoveries and exclude charged-off and recovered interest and fees and fraud losses. Charged-off and recovered interest and fees are recorded in interest income and loan fee income, respectively, which is effectively a reclassification of the provision for credit losses, while fraud losses are recorded in other expense.
The following table presents amounts and rates of net charge-offs of key loan products (dollars in millions):
For the Three Months Ended September 30,For the Nine Months Ended September 30, For the Three Months Ended March 31,
2020201920202019 20212020
$%$%$%$% $%$%
Credit card loansCredit card loans$604 3.45 %$611 3.32 %$1,975 3.67 %$1,850 3.43 %Credit card loans$474 2.80 %$683 3.65 %
Private student loans(1)
Private student loans(1)
$14 0.58 %$14 0.59 %$46 0.63 %$44 0.62 %
Private student loans(1)
$14 0.53 %$17 0.68 %
Personal loansPersonal loans$49 2.69 %$76 3.99 %$182 3.24 %$240 4.28 %Personal loans$49 2.80 %$69 3.59 %
(1)Prior to adoption of ASU No. 2016-13 on January 1, 2020,The decrease in net charge-offs on PCD loans generally did not result in a charge to earnings.
Theand net charge-off rate on our credit card loans increasedrates across all loan products for the three and nine months ended September 30, 2020,March 31, 2021, when compared to the same periodsperiod in 20192020 was primarily due to lower receivable balancesthe impacts of government stimulus and seasoning of recent years' loan growth, respectively.government-offered disaster relief programs, partially offset by accounts that had been in an SaP program and did not cure. The decrease in net charge-off ratecharge-offs on our private studentcredit card loans was essentially flat for the three and nine months ended September 30, 2020, when compared to the same periodsalso favorably impacted by a decrease in 2019.outstanding loan receivables period-over-period. The decrease in net charge-off ratecharge-offs on our personal loans decreased foralso reflects tightened underwriting standards implemented around the three and nine months ended September 30, 2020, when compared toonset of the same periods in 2019 due to improved underwriting.COVID-19 pandemic.
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Delinquencies
Delinquencies are an indicator of credit quality at a point in time. A loan balance is considered delinquent when contractual payments on the loan become 30 days past due.

The following table presents the amounts and delinquency rates of key loan products that are 30 and 90 days or more delinquent, loansloan receivables that are not accruing interest regardless of delinquency and loans restructured in TDR programs (dollars in millions):
September 30, 2020December 31, 2019 March 31, 2021December 31, 2020
$%$% $%$%
Loans 30 or more days delinquentLoans 30 or more days delinquentLoans 30 or more days delinquent
Credit card loansCredit card loans$1,328 1.91 %$2,019 2.62 %Credit card loans$1,245 1.85 %$1,478 2.07 %
Private student loans(1)
Private student loans(1)
$149 1.49 %$181 1.88 %
Private student loans(1)
$122 1.20 %$138 1.39 %
Personal loansPersonal loans$79 1.10 %$105 1.37 %Personal loans$59 0.84 %$78 1.08 %
Loans 90 or more days delinquent(1)Loans 90 or more days delinquent(1)Loans 90 or more days delinquent(1)
Credit card loansCredit card loans$650 0.93 %$1,020 1.32 %Credit card loans$680 1.01 %$739 1.03 %
Private student loans(1)
Private student loans(1)
$32 0.31 %$45 0.47 %
Private student loans(1)
$31 0.30 %$28 0.28 %
Personal loansPersonal loans$23 0.32 %$31 0.40 %Personal loans$16 0.23 %$25 0.35 %
Loans not accruing interestLoans not accruing interest$228 0.25 %$266 0.28 %Loans not accruing interest$247 0.27 %$243 0.26 %
Loans restructured in TDR programs
Troubled debt restructurings:Troubled debt restructurings:
Credit card loans(2)(3)(4)
Credit card loans(2)(3)(4)
Credit card loans(2)(3)(4)
Currently enrolledCurrently enrolled$1,467 2.11 %$2,108 2.73 %Currently enrolled$1,007 1.50 %$1,225 1.71 %
No longer enrolledNo longer enrolled446 0.64 1,254 1.62 No longer enrolled423 0.63 448 0.63 
Total credit card loansTotal credit card loans$1,913 2.75 %$3,362 4.35 %Total credit card loans$1,430 2.13 %$1,673 2.34 %
Private student loans(5)
Private student loans(5)
$293 2.93 %$269 2.79 %
Private student loans(5)
$277 2.73 %$286 2.87 %
Personal loans(6)
Personal loans(6)
$215 2.98 %$208 2.71 %
Personal loans(6)
$218 3.13 %$222 3.09 %
(1)Includes PCDCredit card loans for all periods presented.that were 90 or more days delinquent at March 31, 2021 and December 31, 2020, included $63 million and $44 million, respectively, in modified loans exempt from the TDR designation under the CARES Act. Within private student and personal loans that were 90 or more days delinquent at March 31, 2021 and December 31, 2020, the respective amounts associated with modifications exempt from the TDR designation under the CARES Act were immaterial.
(2)We estimate that interest income recognized on credit card loans restructured in TDR programs was $50$33 million and $82$71 million for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $181 million and $152 million for the nine months ended September 30, 2020 and 2019, respectively. We do not separately track interest income on loans in TDR programs. This amount was estimated by applying an average interest rate to the average loans in the various TDR programs.
(3)We estimate that the grossincremental interest income that would have been recorded in accordance with the original terms of credit card loans restructured in TDR programs was $43$37 million and $50$54 million for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $144 million and $95 million for the nine months ended September 30, 2020 and 2019, respectively. We do not separately track the amount of additional grossincremental interest income that would have been recorded if the loans in TDR programs had not been restructured and interest had instead been recorded in accordance with the original terms. This amount was estimated by applying the difference between the average interest rate earned on non-modified loans and the average interest rate earned on loans in the TDR programs to the average loans in the TDR programs.
(4)Credit card loans restructured in TDR programs include $88$85 million and $184$94 million at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, which are also included in loans 90 or more days delinquent.
(5)Private student loans restructured in TDR programs include $5 million and $10$6 million at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, which are also included in loans 90 or more days delinquent.
(6)Personal loans restructured in TDR programs include $5 million and $6 million and $7 million at September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively, which are also included in loans 90 or more days delinquent.
The 30-day and 90-day delinquency rates in the table above include all loans, including TDRs, modified loans exempt from TDR status and prior modifications which are no longer required to be reported as TDRs. The 30-day and 90-day delinquency rates across credit card loans and personal loans, as well as 90-daythe 30-day delinquency rates for credit cardprivate student loans at September 30, 2020,March 31, 2021, decreased compared to December 31, 2019,2020, primarily due to the impact of changing consumer spendinggovernment stimulus and savings patterns and the Skip-a-Pay (payment deferral)government-offered disaster relief programs. The 30-day and 90-day delinquency rates for personal loans were also favorably impacted by tightened underwriting standards implemented around the onset of the COVID-19 pandemic. The 90-day delinquency rate for private student loans at September 30, 2020, decreased compared to Decemberas March 31, 2019, primarily due to seasonality2021, was essentially flat.
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Table of the loan portfolio. The 30-day and 90-day delinquency rates for personal loans at September 30, 2020, decreased compared to December 31, 2019, as a result of improved underwriting. Contents
The balance of credit card loans reported as TDRs across all loan products decreased at September 30, 2020,March 31, 2021, as compared to December 31, 2019,2020, primarily due to customer usageelevated payment rates resulting from the latest round of government stimulus and the associated improvement in programs subjecthousehold cash flows. Additionally, the balance of loans reported as TDRs continues to be favorably impacted by the accounts qualifying for the exemption from the TDR exclusion in accordance withdesignation pursuant to the CARES Act as well as the exclusion of customer accountsprior TDRs that had previously been classified as TDR for which the account has been returnedwere subsequently restructured to a market interest rate and the customer has demonstrated financial stability. To provide additional clarity with respect to credit card loans classified as TDRs, the table above presents loans that are currently enrolled in modification programs separately from loans that have exited those programs but retain that classification.
The following table provides the balance of personal loans reported as TDRs at September 30, 2020, as comparedloan receivables restructured through a temporary loan modification program that were exempt from the TDR designation pursuant to December 31, 2019, was essentially flat. The balance of private student reported as TDRs increased at September 30, 2020, as compared to December 31, 2019, due to continuedthe CARES Act (dollars in millions):
 March 31, 2021December 31, 2020
 $%$%
Credit card loans$1,479 2.20 %$1,351 1.89 %
Private student loans$136 1.34 %$101 1.01 %
Personal loans$72 1.03 %$73 1.02 %
We believe loan growth and improved awareness ofmodification programs available to assist borrowers having difficulties making payment obligations. We plan to continue to
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use TDR programs as we believe they are useful in assisting customers experiencing financial difficulties and allowing themhelp to make timely payments.prevent defaults. We plan to continue to use loan modification programs as a means to provide relief to customers experiencing temporary financial difficulties. See Note 3: Loan Receivables to our condensed consolidated financial statements for further description of our use of TDRloan modification programs to provide relief to customers experiencing financial hardship.
Modified and Restructured Loans
For information regarding modified and restructured loans, see "— Delinquencies", "— Impact of the COVID-19 Pandemic on the Loan Quality"Portfolio", "— COVID-19 Pandemic Response and Impact — Loan Receivables" and Note 3: Loan Receivables to our condensed consolidated financial statements.
Other Income
The following table presents the components of other income (dollars in millions):
For the Three Months Ended September 30,2020 vs 2019
(Decrease) Increase
For the Nine Months Ended September 30,2020 vs. 2019
(Decrease) Increase
For the Three Months Ended March 31,2021 vs 2020
Increase (Decrease)
20202019$%20202019$%20212020$%
Discount and interchange revenue, net(1)
Discount and interchange revenue, net(1)
$238 $255 $(17)(7)%$691 $785 $(94)(12)%
Discount and interchange revenue, net(1)
$241 $216 $25 12 %
Protection products revenueProtection products revenue44 48 (4)(8)%135 146 (11)(8)%Protection products revenue43 47 (4)(9)%
Loan fee incomeLoan fee income100 120 (20)(17)%304 326 (22)(7)%Loan fee income107 119 (12)(10)%
Transaction processing revenueTransaction processing revenue50 52 (2)(4)%143 146 (3)(2)%Transaction processing revenue51 44 16 %
Gains on equity investmentsGains on equity investments— — — — %79 — 79 — %Gains on equity investments— 36 (36)(100)%
Other incomeOther income17 23 (6)(26)%59 73 (14)(19)%Other income23 28 (5)(18)%
Total other incomeTotal other income$449 $498 $(49)(10)%$1,411 $1,476 $(65)(4)%Total other income$465 $490 $(25)(5)%
(1)Net of rewards, including Cashback Bonus rewards, of $514$525 million and $520$478 million for the three months ended September 30,March 31, 2021 and 2020, and 2019, respectively, and $1.4 billion for the nine months ended September 30, 2020 and 2019.respectively.
Total other income decreased for the three and nine months ended September 30, 2020,March 31, 2021, as compared to the same periodsperiod in 2019,2020, primarily due to a decrease in discount and interchange revenuegains on equity investments and loan fee income. The decrease in total other income, was partially offset by an increase in gaindiscount and interchange revenue. Gains on equity investments fordecreased primarily from a sale during the nine months ended September 30,first quarter of 2020. Loan fee income decreased primarily due to lower late fees and cash advance fees. The decreaseincrease in discount and interchange revenue was partially offset by a decreasean increase in rewards costs, both of which were primarily the result of lowerhigher sales volume due to the impacts of the COVID-19 pandemic. Loan fee income decreased due to lower volume and late fees. Late fees decreased as a result of lower delinquencies as we continue to work with our customers through the economic stresses from COVID-19. Gain on equity investments increased primarily from sales of investments during the first and second quarters.volume.
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Other Expense
The following table represents the components of other expense (dollars in millions):
For the Three Months Ended September 30,2020 vs. 2019
Increase (Decrease)
For the Nine Months Ended September 30,2020 vs. 2019
Increase (Decrease)
For the Three Months Ended March 31,2021 vs. 2020
Increase (Decrease)
20202019$%20202019$% 20212020$%
Employee compensation and benefitsEmployee compensation and benefits$471 $439 $32 %$1,390 $1,291 $99 %Employee compensation and benefits$506 $467 $39 %
Marketing and business developmentMarketing and business development140 230 (90)(39)%500 649 (149)(23)%Marketing and business development154 231 (77)(33)%
Information processing and communicationsInformation processing and communications111 96 15 16 %342 296 46 16 %Information processing and communications109 114 (5)(4)%
Professional feesProfessional fees151 189 (38)(20)%525 539 (14)(3)%Professional fees182 193 (11)(6)%
Premises and equipmentPremises and equipment26 26 — — %83 80 %Premises and equipment24 30 (6)(20)%
Other expenseOther expense106 127 (21)(17)%401 354 47 13 %Other expense106 124 (18)(15)%
Total other expenseTotal other expense$1,005 $1,107 $(102)(9)%$3,241 $3,209 $32 %Total other expense$1,081 $1,159 $(78)(7)%
Total other expense decreased for the three months ended September 30, 2020,March 31, 2021, as compared to the same period in 2019. The2020, primarily due to a decrease was primarily driven byin marketing and business development and professional fees. Marketing and business development decreased due to COVID-19 relatedother expense, reductions in brand advertising for card. Professional fees were lower primarily driven by a decrease in collection fees. This waspartially offset by an increase in employee compensation and benefitsbenefits. Marketing costs decreased primarily due to higher average salaries.
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Totalexpense reductions in acquisition and brand advertising for our credit card product. The decrease in other expense increased for the nine months ended September 30, 2020, as compared to the same period in 2019. The increase was primarily driven by employee compensation and benefits, a COVID-19 related non-cash impairment charge (included in Other expense) on the Diners Club business in the second quarter, and information processing and communications.lower fraud losses. Employee compensation and benefits increased as a result of a larger headcount basehigher bonus accruals and higher average salaries. The impairment charge was triggered by changes in the international travel and entertainment businesses and a declining revenue outlook for the foreseeable future resulting from COVID-19. The increase in information processing and communications was due to investments in infrastructure. This was offset by a decrease in marketing costs due to COVID-19 related expense reductions in brand advertising for card.
Income Tax Expense
The following table presents the calculation of the effective income tax rate (dollars in millions, except effective income tax rate)millions):
 For the Three Months Ended September 30,For the Nine Months Ended September 30,
 2020201920202019
Income before income taxes$959 $994 $420 $2,911 
Income tax expense$188 $224 $78 $662 
Effective income tax rate19.6 %22.5 %18.6 %22.7 %
 For the Three Months Ended March 31,
 20212020
Income (loss) before income taxes$2,079 $(78)
Income tax expense (benefit)$486 $(17)
Effective income tax rate23.4 %22.0 %
Income tax expense decreased $36 million and $584 million for the three and nine months ended September 30, 2020, respectively, as compared to the same periods in 2019. Income tax expense and the effective tax rate increased $503 million and 1.4 percentage points, respectively, for the three and nine months ended September 30, 2020, are lower dueMarch 31, 2021, as compared to lower projectedthe same period in 2020. The increase in income tax expense was primarily driven by an increase in pretax income for the full year. We calculate our provision for income taxes during interim reporting periods by applying an estimate of the annualincome. The effective tax rate for the full yearincreased primarily due to pretax income or loss excluding unusual or infrequently occurring discrete items. As we are projecting lower pretax income for the full year, the impact of certain favorable items, such as tax credits having a lower rate benefit on the effective tax rate is amplified, thereby resulting in a full-year effective tax rate that is lower than the historical annual effective tax rate. For the three and nine months ended September 30, 2020 and 2019, respectively, the effective tax rate was favorably impacted by the resolution of certain tax matters.higher pretax income.
Liquidity and Capital Resources
Impact of the COVID-19 Pandemic on Liquidity and Capital
We enteredThe United States’ economy is recovering from a brief but severe recession caused by the COVID-19 pandemicpandemic. While uncertainty about the path and timing of economic recovery remains, vaccines have become more widely available in March 2020 with strong capitalthe United States and liquidity positions sizedforecasts of economic growth have become increasingly favorable. In response to allow us to maintain normal operations during extended periods of financial market stress and disruptions to wholesale and retail funding sources. Our reserves of high-qualitythe macroeconomic uncertainty, we maintained liquid assets and access to diverse funding channels allowed us to refrain from issuing debt while certain wholesale funding markets experienced disruptionscapital levels in excess of historical norms as of March 31, 2021. Furthermore, we have observed strong consumer loan payment rates and wider credit spreads, particularly during the second quarter. Moreover,deposits demand, which increased our direct-to-consumer and sweep deposit balances increased substantially during the second and third quarters as investors sought safe-haven assets. Consequently, our store of cash and other liquid assets has increased materiallyasset balances since the onset of the pandemic thus curtailingand curtailed our need for wholesale funding. We planHowever, we maintain good access to maintain a prudent liquid asset buffer, particularly so long as heightened uncertainty around the macroeconomicall of our diverse funding channels and financial operating environment persists.credit spreads have returned to pre-pandemic levels.
We remain well-capitalized with capital ratios in excess of regulatory minimums and took prudent actions to preserve and augment our capital when the macroeconomic and operating environment turned uncertain. Of note,uncertain last year. In light of the ongoing recovery in macroeconomic conditions, we suspended our plans to purchase shares ofresumed our common stock took actions to reduce our exposures to higher-risk segments of our credit portfolioand issued preferred stockrepurchase program during the second quarter. We havefirst quarter of 2021. Additionally, we completed numerouscapital stress tests to assessduring the impactfirst quarter of a severe economic downturn on2021 in conjunction with our annual capital and liquidityplan and maintain ample amounts of bothcapital to ensure we remain well-capitalized and funded while continuing to serve our customers and extend special accommodationsassistance to those who need it.
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Funding and Liquidity
We seek to maintain stable, diversified and cost-effective funding sources and a strong liquidity profile in order to fund our business and repay or refinance our maturing obligations under both normal operating conditions and periods of economic or financial stress. In managing our liquidity risk, we seek to maintain a prudent liability maturity profile and ready access to an ample store of primary and contingent liquidity sources. Our primary funding sources include direct-to-consumer and brokered deposits, public term asset-backed securitizations and other short-term and long-term borrowings. Our primary liquidity sources include a liquidity portfolio comprised of highly liquid, unencumbered assets, including cash and cash
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equivalents, short term investments and investment securities andas well as secured borrowing capacity through private term asset-backed securitizations.securitizations and Federal Home Loan Bank advances. In addition, we have unused borrowing capacity with the Federal Reserve discount window, which provides another source of contingent liquidity.
During September 2020, in an initiative for one of Discover Bank's lending businesses, we entered into a short-term securities lending transaction with a counterparty. As part of the transaction, we lent $11.4 billion of U.S. Treasury bills and securities to the counterparty and received agency pass-through residential mortgage-backed securities (“RMBS”) as collateral from the borrower. See Note 2: Investments to our condensed consolidated financial statements for further discussion regarding the securities lending transaction.
Funding Sources
Deposits
We offer deposit products to customers through two channels: (i) through direct marketing, internet origination and affinity relationships ("direct-to-consumer deposits"); and (ii) indirectly through contractual arrangements with securities brokerage firms ("brokered deposits"). Direct-to-consumer deposits include online savings accounts, certificates of deposit, money market accounts, IRA certificates of deposit and checking accounts, while brokered deposits include certificates of deposit and sweep accounts. At September 30, 2020,March 31, 2021, we had $62.9$64.1 billion of direct-to-consumer deposits and $15.1$12.6 billion of brokered and other deposits.
Credit Card Securitization Financing
We securitize credit card receivables as a source of funding. We access the asset-backed securitization market using the Discover Card Master Trust I ("DCMT") and the Discover Card Execution Note Trust ("DCENT"), through which we. In connection with our securitization transactions, credit card receivables are transferred to DCMT. DCMT has issued a certificate representing the beneficial interest in its credit card receivables to DCENT. We issue DCENT DiscoverSeries notes in both public and private transactions.transactions, which are collateralized by the beneficial interest certificate held by DCENT. From time to time, we may add credit card receivables to these trustsDCMT to create sufficient funding capacity for future securitizations while managing seller's interest. We retain significant exposure to the performance of trust assetsthe securitized credit card receivables through holdings of the seller's interest and subordinated security classes of DCENT.DCENT DiscoverSeries notes. At September 30, 2020,March 31, 2021, we had $11.2$10.6 billion of outstanding public asset-backed securities and $4.2$5.1 billion of outstanding subordinated asset-backed securities that had been issued to our wholly-owned subsidiaries.
The securitization structures include certain features designed to protect investors. The primary feature relates to the availability and adequacy of cash flows in the securitized pool of receivables to meet contractual requirements, the insufficiency of which triggers early repayment of the securities. We refer to this as "economic early amortization," which is based on excess spread levels. Excess spread is the amount by which income received by a trustwith respect to the securitized credit card receivables during a collection period, including interest collections, fees and interchange, exceeds the fees and expenses of the trustDCENT during such collection period, including interest expense, servicing fees and charged-off receivables. In the event of an economic early amortization, which would occur if the excess spread fell below 0% on a three-month rolling average basis, we would be required to repay the affectedall outstanding securitized borrowings using available collections received bywith respect to the trust.securitized credit card receivables. For the three months ended September 30, 2020,March 31, 2021, the DiscoverSeries three-month rolling average excess spread was 12.99%13.28%. The period of ultimate repayment would be determined by the amount and timing of collections received.
Through our wholly-owned indirect subsidiary, Discover Funding LLC, we are required to maintain an interest in a contractual minimum level of receivables in the trustDCMT in excess of the face value of outstanding investors' interests. This excessminimum interest is referred to as the minimum seller's interest. The required minimum seller's interest in the pool of trust receivables, which is included in credit card loan receivables restricted for securitization investors, is set at approximately 7% in excess of the total investors' interests, (whichwhich includes interests held by third parties as well as those interests held by us).us. If the level of receivables in the trustDCMT were to fall below the required minimum, we would be required to add receivables from the unrestricted pool of receivables, which would increase the amount of credit card loan receivables restricted for securitization investors. A decline in the amount of the excess seller's interest could occur if balance repayments and charge-offs exceeded new lending on the securitized accounts or as a result of changes in total outstanding investors' interests. Seller's interest is impacted byexhibits seasonality as higher receivable balance repayments tend to occur in the first calendar year quarter. If we could not add enough receivables to satisfy the minimum seller's interest requirement, an early amortization (or repayment) of investors' interests would be triggered.
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An early amortization event would impair our liquidity and may require us to utilize our available non-securitization related contingent liquidity or rely on alternative funding sources, which may or may not be available at the time. We have several strategies we can deploy to prevent an early amortization event. For instance, we could add additional receivables to the trust,DCMT, which would reduce our available borrowing capacity at the Federal Reserve discount window. As of September 30,
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2020,March 31, 2021, there were $27.0$25.2 billion of credit card receivables in the trust and no accounts were added to those restricted for securitization investors for the three and nine months ended September 30, 2020.March 31, 2021. Alternatively, we could employ structured discounting, which was used effectively in 2009 to bolster excess spread and mitigate early amortization risk.

The following table summarizes expected contractual maturities of the investors' interests in credit card securitizations, excluding those that have been issued to our wholly-owned subsidiaries (dollars in millions):
At September 30, 2020TotalLess Than
One Year
One Year
Through
Three Years
Four Years
Through
Five Years
After Five
Years
At March 31, 2021At March 31, 2021TotalLess Than
One Year
One Year
Through
Three Years
Four Years
Through
Five Years
After Five
Years
Scheduled maturities of long-term borrowings - owed to credit card securitization investorsScheduled maturities of long-term borrowings - owed to credit card securitization investors$11,289 $4,017 $5,933 $1,339 $— Scheduled maturities of long-term borrowings - owed to credit card securitization investors$10,681 $6,021 $3,326 $1,334 $— 
The triple-A rating"AAA(sf)" and "Aaa(sf)" ratings of the DCENT DiscoverSeries Class A Notes issued to date hashave been based, in part, on an FDIC rule, which created a safe harbor that provides that the FDIC, as conservator or receiver, will not use its power to disaffirm or repudiate contracts, seek to reclaim or recover assets transferred in connection with a securitization, or recharacterize themassets transferred in connection with a securitization as assets of the insured depository institution, provided such transfer satisfies the conditions for sale accounting treatment under previous GAAP. Although the implementation of the FASB Accounting Standards Codification Topic 860, Transfers and Servicing, no longer qualified certain transfers of assets for sale accounting treatment, the FDIC approved a final rule that preserved the safe-harbor treatment applicable to revolving trusts and master trusts, including DCMT, so long as those trusts would have satisfied the original FDIC safe harbor if evaluated under GAAP pertaining to transfers of financial assets in effect prior to December 2009. Other legislative and regulatory developments may, however, impact our ability or desire to issue asset-backed securities in the future.
Federal Home Loan Bank Advances
Discover Bank is a member bank of the Federal Home Loan Bank of Chicago, one of 11 Federal Home Loan Banks ("FHLBs") that, along with the Office of Finance, compose the Federal Home Loan Bank System. The FHLBs are government-sponsored enterprises of the United States of America ("U.S. GSEs") chartered to improve the availability of funds to support home ownership. As such, senior debt obligations of the FHLBs feature the same credit ratings as United States Treasury securities and are considered high-quality liquid assets for bank regulatory purposes. Consequently, the FHLBs benefit from consistent capital markets access during nearly all macroeconomic and financial market conditions and low funding costs, which they pass on to their member banks when they borrow advances. Thus, we consider FHLB advances a stable and reliable funding source for Discover Bank for short-term contingent liquidity and long-term asset-liability management.
As a member of the FHLB of Chicago, we have access to both short- and long-term advance structures with maturities ranging from overnight to 30 years. At March 31, 2021, we had $1.1 billion of borrowing capacity through the FHLB of Chicago based on the amount and type of assets pledged. As of March 31, 2021, we have no borrowings outstanding with the FHLB of Chicago. Under certain stressed conditions, we could pledge our liquidity portfolio securities and borrow against them at a modest reduction to their value.
Other Long-Term Borrowings—Private Student Loans
At September 30, 2020, $136March 31, 2021, $123 million of remaining principal balance was outstanding on securitized debt assumed as part of our acquisition of The Student Loan Corporation. Principal and interest payments on the underlying private student loans will reduce the balance of these secured borrowings over time.
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Other Long-Term Borrowings—Corporate and Bank Debt
The following table provides a summary of Discover Financial Services (Parent Company) and Discover Bank outstanding fixed-rate debt (dollars in millions):
At September 30, 2020March 31, 2021Principal Amount Outstanding
Discover Financial Services (Parent Company) fixed-rate senior notes, maturing 2022-2027$3,422 
Discover Financial Services (Parent Company) fixed-rate retail notes, maturing 2021-20312022-2031$341177 
Discover Bank fixed-rate senior bank notes, maturing 2021-2030$6,100 
Discover Bank fixed-rate subordinated bank notes, maturing 2028$500 
Certain Discover Financial Services senior notes require us to offer to repurchase the notes at a price equal to 101% of their aggregate principal amount plus accrued and unpaid interest in the event of a change of control involving us and a corresponding ratings downgrade to below investment grade.
Short-Term Borrowings
As part of our regular funding strategy, we may from time to time borrow short-term funds in the federal funds market or the repurchase ("Repo"repo") market through repurchase agreements. Federal funds are short-term, unsecured loans between banks or other financial entities with a Federal Reserve account. Funds borrowed in the repo market are short-term, collateralized loans, usually secured with highly-rated investment securities such as U.S.United States Treasury bills or notes, or federal agency mortgage bonds or debentures.debentures issued by government agencies or U.S. GSEs. At September 30, 2020,March 31, 2021, there were no outstanding balances in the federal funds market or under repurchase agreements.
As noted above, during September 2020, Additionally, the FHLB of Chicago offers short-term advance structures that we entered into amay use for short-term securities lending transaction. As part of the transaction, we lent $11.4 billion of U.S. Treasury bills and securities to the counterparty and received agency pass-through RMBS as collateralliquidity needs. At March 31, 2021, there were no outstanding short-term advances from the borrower. To reflect the obligation to return the RMBS collateral, we recognized $10.7 billion in
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short-term borrowings, which are recorded within the condensed consolidated statements of financial condition as of September 30, 2020. We will release the RMBS when the securities lending transaction matures in November 2020. See Note 2: Investments to our condensed consolidated financial statements for further discussion regarding the securities lending transaction.FHLB.
Additional Funding Sources
Private Asset-Backed Securitizations
We have access to committed borrowing capacity through privately placed asset-backed securitizations. At September 30, 2020,March 31, 2021, we had total committed capacity of $6.0 billion, none of which was drawn. While we may utilize funding from these private securitizations from time to time for normal business operations, their committed nature also makes them a reliable contingency funding source. Therefore, we reserve some undrawn capacity, informed by our liquidity stress test results, for potential contingency funding needs. We also seek to ensure the stability and reliability of these securitizations by staggering their maturity dates, renewing them approximately one year prior to their scheduled maturity dates and periodically drawing them for operational testing purposestests and for seasonal funding needs.
Federal Reserve
Discover Bank has access to the Federal Reserve Bank of Philadelphia's discount window. As of September 30, 2020,March 31, 2021, Discover Bank had $32.6$32.5 billion of available borrowing capacity through the discount window based on the amount and type of assets pledged, primarily consumer loans. We have no borrowings outstanding under the discount window and reserve this capacity as a source of contingent liquidity.
Funding Uses
Our primary uses of funds include the extensions of loans and credit, primarily through Discover Bank; the purchase of investmentsinvestment securities for our liquidity portfolio; working capital; and debt and capital service. We assess funding uses and liquidity needs under stressed and normal operating conditions, considering primary uses of funding, such as on-balance sheet loans, and contingent uses of funding, such as the need to post additional collateral for derivatives positions. In order to anticipate funding needs under stress, we conduct liquidity stress tests to assess the impact of idiosyncratic, systemic and hybrid (idiosyncratic and systemic) scenarios with varying levels of liquidity risk reflecting a range of stress severity.
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Credit Ratings
Our borrowing costs and capacity in certain funding markets, including those for securitizations and unsecured senior and subordinated debt, may be affected by the credit ratings of DFS, Discover Bank and the securitization trusts. Downgrades in these credit ratings could result in higher interest expense on our unsecured debt and asset securitizations, as well as higher collateralcredit enhancement requirements for both our public and private asset securitizations. In addition to increased funding costs, deterioration in credit ratings could reduce our borrowing capacity in the unsecured debt and asset securitization capital markets.
We also maintain agreements with certain of our derivative counterparties that contain provisions that require DFS and Discover Bank to maintain an investment grade credit rating from specified major credit rating agencies. At September 30, 2020, Discover Bank's credit rating met specified thresholds set by its counterparties. However, if its credit rating was to fall below investment grade, Discover Bank would be required to post additional collateral, which, as of September 30, 2020, would have been $9 million. DFS (Parent Company) had no outstanding derivatives as of September 30, 2020, and therefore, no collateral was required.
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The table below reflects our current credit ratings and outlooks. In light ofWhen the COVID-19 pandemic emerged in 2020, rating agencies have cited their expectation that the banking industry willwould experience heightened loan delinquencies and charge-offs asfrom deterioration in the labor market weakens.market. During the second quarter of 2020, Moody’s, Standard and Poor’s and Fitch Ratings affirmed our credit ratings;ratings. Standard and Poor’s and Fitch changed the outlook on ourDiscover Financial Services' and Discover Bank's senior unsecured credit ratings from “stable”“stable,” to “negative”, however,“negative,” while Moody’s retainsretained a “stable”“stable,” outlook on the credit ratings of each. On March 25, 2021, Standard and Poor's upgraded the outlook on Discover Financial Services' and Discover Bank's senior unsecured debt from "negative" to "stable," recognizing better-than-expected operating performance in 2020 and our ratings.strong loss-absorbing capacity. For similar reasons, on May 3, 2021, Fitch Ratings also affirmed the credit ratings on Discover Financial Services' and Discover Bank's senior unsecured debt and revised its outlook on those ratings from "negative" to "stable." The table below reflects our current credit ratings and outlooks on our debt did not change in the third quarter. A rating outlook reflects an agency's opinion regarding the likely rating direction over the medium term—often a period of about a year—but also indicates the agency's belief that the issuer's credit profile is consistent with its current rating level at that point in time.outlooks.
Moody's Investors ServiceStandard & Poor'sFitch
Ratings
Discover Financial Services
Senior unsecured debtBaa3BBB-BBB+
Outlook for Discover Financial Services senior unsecured debtStableNegativeStableNegativeStable
Discover Bank
Senior unsecured debtBaa2BBBBBB+
Outlook for Discover Bank senior unsecured debtStableNegativeStableNegativeStable
Subordinated debtBaa3BBB-BBB
Discover Card Execution Note Trust
Class A(1)
Aaa(sf)AAA(sf)AAA(sf)
(1)An "sf" in the rating denotes rating agency identification for structured finance product ratings.
A credit rating is not a recommendation to buy, sell or hold securities, may be subject to revision or withdrawal at any time by the assigning rating organization and each rating should be evaluated independently of any other rating. A credit rating outlook reflects an agency's opinion regarding the likely rating direction over the medium term, often a period of about a year, but also indicates the agency's belief that the issuer's credit profile is consistent with its current rating level at that point in time.
Liquidity
We seek to ensure that we have adequate liquidity to sustain business operations, fund asset growth and satisfy debt obligations under stressed and normal operating conditions. In addition to the funding sources discussed in the previous section, we also maintain highly liquid, unencumbered assets in our liquidity portfolio that we expect to be able to convert to cash quickly and with little loss of value using either the repo market or outright sales.
We maintain a liquidity risk and funding management policy, which outlines the overall framework and general principles we follow in managing liquidity risk across our business. The policy is approved by the Board of Directors with implementation responsibilities delegated to the Asset and Liability Management Committee (the "ALCO"). Additionally, we maintain a liquidity management framework document, which outlines the general strategies, objectives and principles we utilize to manage our liquidity position and the various liquidity risks inherent in our business model. We seek to balance the trade-offs between maintaining too much liquidity, which may be costly, with having too little liquidity, which could cause financial distress. Liquidity risk is centrally managed by the ALCO, which is chaired by our Treasurer and has cross-functional membership. The ALCO monitors the liquidity risk profiles of DFS and Discover Bank and oversees any actions Corporate Treasury may take to ensure that we maintain ready access to our funding sources and sufficient liquidity to meet
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current and projected needs. In addition, the ALCO and our Board of Directors regularly review our compliance with our liquidity limits at DFS and Discover Bank, which are established in accordance with the liquidity risk appetite set by our Board of Directors.
We employ a variety of metrics to monitor and manage liquidity. We utilize early warning indicators ("EWIs") to detect emerging liquidity stress events and a reporting and escalation process that is designed to be consistent with regulatory guidance. The EWIs include both idiosyncratic and systemic measures and are monitored on a daily basis and reported to the ALCO regularly. A warning from one or more of these indicators triggers prompt review and decision-making by our senior management team and, in certain instances, may lead to the convening of a senior-level response team and activation of our contingency funding plan.
In addition, we conduct liquidity stress tests regularly and ensure contingency funding is in place to address potential liquidity shortfalls. We evaluate a range of stress scenarios that are designed in accordance with regulatory requirements, including idiosyncratic, systemic and a combination of such events that could impact funding sources and our ability to meet liquidity needs. These scenarios measure the projected liquidity position at DFS and Discover Bank across a range of time horizons by comparing estimated contingency funding needs to available contingent liquidity.
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Our primary contingent liquidity sources include our liquidity portfolio securities, which we could sell, repo or borrow against, and private securitizations with unused borrowing capacity. In addition, we could borrow FHLB advances by pledging securities to the Federal Home Loan Bank of Chicago. Moreover, we have unused borrowing capacity with the Federal Reserve discount window, which provides an additional source of contingent liquidity. We seek to maintain sufficient liquidity to be able to satisfy all maturing obligations and fund business operations for at least 12 months in a severe stress environment. In such an environment, we may also take actions to curtail the size of our balance sheet, which would reduce the need for funding and liquidity.
At September 30, 2020,March 31, 2021, our liquidity portfolio is comprised of highly liquid, unencumbered assets, including cash and cash equivalents short-term investments and investment securities. Cash and cash equivalents were primarily in the form of deposits with the Federal Reserve and United States Treasury bills. Short-term investments were primarily comprised of Treasury bills with contractual maturities greater than 90 days but less than one year at the time of acquisition. Investment securities primarily included debt obligations of the U.S.United States Treasury and RMBSresidential mortgage-backed securities ("RMBS") issued by U.S.United States government housing agencies or government-sponsored enterprises.U.S. GSEs. These investments are considered highly liquid and we expect to have the ability to raise cash by selling them, utilizing repurchase agreements or pledging certain of these investments to access secured funding. The size and composition of our liquidity portfolio may fluctuate based upon the size of our balance sheet as well as operational requirements, market conditions and interest rate risk management strategies.policies. For instance, our liquidity portfolio has grown materiallygrew during this year2020 as our customer deposits increased and our loan balances declined, reflecting consumers’ response to the COVID-19 pandemic. Our liquidity portfolio continued to grow in the first quarter of 2021 due to net principal repayments on loan receivables resulting from elevated customer payment rates, which was driven by the latest round of government stimulus and the associated improvement in household cash flows.
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At September 30, 2020,March 31, 2021, our liquidity portfolio and undrawn credit facilities were $64.4$67.8 billion, which was $8.1$4.4 billion higher than the balance at December 31, 2019.2020. During the three and nine months ended September 30,March 31, 2021 and December 31, 2020, the average balance of our liquidity portfolio was $27.9$28.2 billion and $24.0$24.6 billion, respectively. Our liquidity portfolio and undrawn facilities consist of the following (dollars in millions):
September 30,
2020
December 31,
2019
(dollars in millions)March 31,
2021
December 31,
2020
Liquidity portfolioLiquidity portfolioLiquidity portfolio
Cash and cash equivalents(1)
Cash and cash equivalents(1)
$8,690 $6,406 
Cash and cash equivalents(1)
$19,122 $12,675 
Other short-term investments(2)
2,139 — 
Investment securities(3)
14,930 10,202 
Other short-term investmentsOther short-term investments— 2,200 
Investment securities(2)
Investment securities(2)
9,074 9,536 
Total liquidity portfolioTotal liquidity portfolio25,759 16,608 Total liquidity portfolio28,196 24,411 
Private asset-backed securitizations(4)
6,000 5,500 
Private asset-backed securitizations(3)
Private asset-backed securitizations(3)
6,000 6,000 
Federal Home Loan Bank of ChicagoFederal Home Loan Bank of Chicago1,127 — 
Primary liquidity sourcesPrimary liquidity sources31,759 22,108 Primary liquidity sources35,323 30,411 
Federal Reserve discount window(4)(3)
Federal Reserve discount window(4)(3)
32,635 34,220 
Federal Reserve discount window(4)(3)
32,457 32,930 
Total liquidity portfolio and undrawn credit facilitiesTotal liquidity portfolio and undrawn credit facilities$64,394 $56,328 Total liquidity portfolio and undrawn credit facilities$67,780 $63,341 
(1)Cash in the process of settlement and restricted cash are excluded from cash and cash equivalents for liquidity purposes.
(2)Excludes $5.9 billion of short-term investments that have been pledged as securities lending collateral as of September 30, 2020.
(3)Excludes $5.6 billion$102 million and $121$117 million of U.S.United States Treasury securities that have been pledged as swap collateral in lieu of cash or securities lending collateral as of September 30, 2020March 31, 2021 and December 31, 2019,2020, respectively.
(4)(3)See "— Additional Funding Sources" for additional information.
Bank Holding Company Liquidity
The primary uses of funds at the unconsolidated DFS level include debt service obligations (interest payments and return of principal) and capital service and management activities, which include dividend payments on capital instruments and the periodic repurchase of shares of our common stock. Our primary sources of funds at the bank holding company level include the proceeds from the issuance of unsecured debt and capital securities, as well as dividends from our subsidiaries, particularly Discover Bank. Under periods of idiosyncratic or systemic stress, the bank holding company could lose or experience impaired access to the capital markets. In addition, our regulators have the discretion to restrict dividend payments from Discover Bank to the bank holding company.
We utilize a measure referred to as "Number of Months of Pre-Funding" to determine the length of time Discover Financial Services can meet upcoming funding obligations including common and preferred stock dividend payments and debt service obligations using existing cash resources. In managing this metric, we structure our debt maturity schedule to minimize the amount of debt maturing within a short period of time. See Note 7: Long-Term Borrowings to our condensed consolidated financial statements for further information regarding our debt.
Capital
Our primary sources of capital are the earnings generated by our businesses and the proceeds from issuances of capital securities. We seek to manage capital to a level and composition sufficient to support the growth and risks of our businesses and to meet regulatory requirements, rating agency targets and debt investor expectations. Within these constraints, we are focused on deploying capital in a manner that provides attractive returns to our stockholders. The level, composition and utilization of capital are influenced by changes in the economic environment, strategic initiatives and legislative and regulatory developments.
Under regulatory capital requirements adopted by the Federal Reserve and the FDIC, DFS, along with Discover Bank, must maintain minimum levels of capital. Failure to meet minimum capital requirements can result in the initiation of certain mandatory and possibly additional discretionary actions by regulators that, if undertaken, could limit our business activities and have a direct material effect on our financial positioncondition and operating results. We must meet specific capital requirements that involve quantitative measures of assets, liabilities and certain off-balance sheet items, as calculated under regulatory guidance and regulations. Current or future legislative or regulatory reforms, such as the implementationadoption of the CECL accounting model, may require us to hold more capital or adversely impact our capital level. We consider the potential impacts of these reforms in managing our capital position.
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DFS and Discover Bank are subject to regulatory capital requirements that became effective January 2015 under final rules issued by the Federal Reserve and the FDIC to implement the provisions under the Basel Committee's December 2010 framework ("Basel III rules"). The Basel III rules require DFS and Discover Bank to maintain minimum risk-based capital and leverage ratios and define what constitutes capital for purposes of calculating those ratios. Under Basel III rules for regulatory capital, DFS and Discover Bank are classified as "Standardized Approach" entities, defined as U.S.United States banking organizations with consolidated total assets over $50 billion but not exceeding $250 billion and consolidated total on-balance sheet foreign exposures less than $10 billion.
As of January 1, 2019, thresholdsThresholds within the Basel III rules were fully phased in as of January 1, 2019, with the exception of certain transition provisions that were frozen pursuant to regulationregulations issued in November 2017. Pursuant to a final rule issued in July 2019, the transition provisions that were previously frozen have beenwill be replaced with new permanent thresholds as discussed below. Additionally, on March 27, 2020, federal bank regulatory agencies announced an interim final rule, which has since been adopted as aand now final rule that allows banks that have implemented the CECL the optionaccounting model to delay for two years the estimated impact of CECL on regulatory capital for two years, followed by a three-year transition period. For purposes of calculating regulatory capital, we have elected to defer recognition of the estimated impact of CECL on regulatory capital for two years in accordance with the final rule; after that period of deferral, the estimated impact of CECL on regulatory capital will be phased in over a three-year period beginning in 2022. We estimate that electing this option raisesraised our Common Equity Tier 1 ("CET1") capital ratios in 2020.2020 and 2021. For additional information regarding the risk-based capital and leverage ratios, see Note 12: Capital Adequacy to our condensed consolidated financial statements.
On March 4, 2020, the Federal Reserve announced the SCB final rule, which would imposeimposes limitations on our capital distributions if we do not maintain our capital ratios above stated regulatory minimum ratios based on the results of supervisory stress tests. We participated in the CCAR supervisory stress test this yearin 2020 and received our SCB of 3.5%, which primarily reflects the difference between our actual CET1 ratio as of the fourth quarter of 2019 and our projected minimum CET1 ratio based on the Federal Reserve’s models in its nine-quarter Severely Adverse stress scenario. The SCB became effective October 1, 2020. Under this rule, we will beare required to assess ifwhether our planned capital actions are consistent with the effective capital distributions limitations that will apply on a pro-forma basis throughout the planning horizon. In December 2020, the Federal Reserve notified Discover Bank and other large banks that it reserves the right to recalculate their SCBs based on the results of the most recent round of capital stress tests. On March 25, 2021, the Federal Reserve extended the right to recalculate Discover's SCBs through June 30, 2021. See "— Regulatory Environment and Developments — Banking — Capital Standards and Stress Testing" for additional information.
The Basel III rules provide for certain threshold-based deductions from and adjustments to CET1 to the extent that any one such category or all such categories in the aggregate exceed certain percentages of CET1. In July 2019, federal banking regulators issued a final rule that, among other things, revised certain capital requirements for Standardized Approach banks by raising the 10% of CET1 deduction threshold for certain items to 25% and eliminating the 15% combined deduction threshold applying to these items. These changes became effective for all Standardized Approach banking institutions in April 2020.
Basel III rules also require disclosures relating to market discipline. This series of disclosures is commonly referred to as "Pillar 3." The objective is to increase transparency of capital requirements for banking organizations. We are required to make prescribed regulatory disclosures on a quarterly basis regarding our capital structure, capital adequacy, risk exposures and risk-weighted assets. TheWe make the Pillar 3 disclosures are made publicly available on our website in a report called "Basel III Regulatory Capital Disclosures."
At September 30, 2020,March 31, 2021, DFS and Discover Bank met the requirements for "well-capitalized" status under Regulation Y and the prompt corrective action rules, respectively, exceeding the regulatory minimums to which they were subject under the applicable rules. Additionally, we are subject to regulatory requirements imposed by the Federal Reserve as part of its stress testing framework and CCAR program. Refer to "— Regulatory Environment and Developments" for more information.
We disclose tangible common equity, which represents common equity less goodwill and intangibles. Management believes that common stockholders' equity excluding goodwill and intangibles is meaningful to investors as a measure of our true net asset value. As of September 30, 2020,March 31, 2021, tangible common equity is not formally defined by GAAP or codified in the federal banking regulations and, as such, is considered to be a non-GAAP financial measure. Other financial services companies may also disclose this measure and definitions may vary, so we advise users of this information to exercise caution in comparing this measure for different companies.
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The following table provides a reconciliation of total common stockholders' equity (a GAAP financial measure) to tangible common equity (dollars in millions):
September 30,
2020
December 31,
2019
March 31,
2021
December 31,
2020
Total common stockholders' equity(1)
Total common stockholders' equity(1)
$9,196 $11,296 
Total common stockholders' equity(1)
$11,098 $9,828 
Less: goodwillLess: goodwill(255)(255)Less: goodwill(255)(255)
Less: intangible assets, netLess: intangible assets, net(95)(155)Less: intangible assets, net(95)(95)
Tangible common equityTangible common equity$8,846 $10,886 Tangible common equity$10,748 $9,478 
(1)Total common stockholders' equity is calculated as total stockholders' equity less preferred stock.
Discover is required to submit a capital plan and submit to supervisory stress tests as part of the Federal Reserve’s annual CCAR process. On April 6, 2020,5, 2021, we submitted our annual capital plan to the Federal Reserve covering the period JulyJanuary 1, 20202021, to June 30, 2021. On June 25, 2020, we receivedMarch 31, 2023. Discover is not subject to the supervisory stress test results, which are discussed herein. We were also informed that we, along with all otherin 2021 and will next be a full CCAR firms, will be required to submit an additional capital plan by November 2, 2020, to reflect macroeconomic conditions since the COVID-19 outbreak began.participant in 2022.
We recentlyOur Board of Directors declared a quarterly cash dividend on our common stock of $0.44 per share, payable on September 3,dividends during 2021 and 2020 to holders of record on August 20, 2020, which is consistent with last quarter. as follows:
Declaration DateRecord DatePayment DateDividend per Share
2021
January 19, 2021February 18, 2021March 04, 2021$0.44 
2020
October 20, 2020November 19, 2020December 3, 2020$0.44 
July 21, 2020August 20, 2020September 3, 2020$0.44 
April 21, 2020May 21, 2020June 4, 2020$0.44 
January 21, 2020February 20, 2020March 5, 2020$0.44 
In light of the current economic downturn, the Federal Reserve required all large banks participating in the CCAR supervisory stress test to cap common stock dividends at the lower of the prior quarter's dividend or the average of a firm’s net income over the preceding four quarters. We also recently
Our Board of Directors declared a semi-annual cash dividend on ourSeries C preferred stock (Series C)dividends during 2021 and 2020 as follows:
Declaration DateRecord DatePayment DateDividend per Depositary Share
2021
January 19, 2021April 15, 2021April 30, 2021$27.50 
2020
July 21, 2020October 15, 2020October 30, 2020$27.50 
January 21, 2020April 15, 2020April 30, 2020$27.50 
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Our Board of Directors declared Series D preferred stock dividends during 2021 and 2020 as follows:
Declaration DateRecord DatePayment DateDividend per Depositary Share
2021
January 19, 2021(1)
March 08, 2021March 23, 2021$46.11 
(1)The dividend includes $30.63 semi-annual dividend per depositary share payable on October 30, 2020,plus $15.48 to holders of record on October 15, 2020, which is consistent withaccount for the amount paid in the second quarter of 2020. On June 22, 2020, we issued and sold 500,000 depositary shares, each representing a 1/100th ownership interest in a share of 6.125% Fixed-Rate Reset Non-Cumulative Perpetual Preferred Stock, Series D, $0.01 par value, with a liquidation preference of $100,000 per Share (equivalent to $1,000 per depositary share).long first dividend period.
Our existing share repurchase program, which had $1.2 billion of remaining authorization expired on September 30, 2020. Having suspended share repurchases earlier this year in recognition of the pandemic-induced economic downturn, we repurchased no common stock during the three months ended September 30, 2020, andIn January 2021, our Board of Directors has not approved a new share repurchase program. With Boardprogram authorizing up to $1.1 billion of Directors' approval, we may reinstate our share repurchaserepurchases. The program in the future, but the Federal Reserve has required all large banks participating in the CCAR supervisory stress test to suspend share repurchases for the third and fourth quarter. Thereafter, ourexpires December 31, 2021.Our decision to repurchase additional shares of common stock will depend on our financial results, prevailing and expected economic conditions, potential regulatory limitations and other considerations. For example, the Federal Reserve is currently restricting CCAR banks from paying common stock dividends and share repurchases that would exceed an amount equal to the average of a firm’s net income over the preceding four calendar quarters. Share repurchases under the program may be made through a variety of methods, including open market purchases, privately negotiated transactions or other purchases, including block trades, accelerated share repurchase transactions, or any combination of such methods. During the three months ended March 31, 2021, we repurchased approximately 1 million shares for approximately $100 million.
The amount and size of any future dividends and share repurchases will depend upon our results of operations, financial condition, capital levels, cash requirements, future prospects and other factors, such as the implementationimpact of CECL. The declaration and payment of future dividends, as well as the amount thereof, are subject to the discretion of our Board of Directors. Holders of our shares of common stock are subject to the prior dividend rights of holders of our preferred stock or the depositary shares representing such preferred stock outstanding. No dividend may be declared or paid or set aside for payment on our common stock if full dividends have not been declared and paid on all outstanding shares of preferred stock in any dividend period. In addition, as noted above, banking laws and regulations and our banking regulators may limit our ability to pay dividends and make share repurchases, including limitations on the extent to which our banking subsidiariessubsidiary can provide funds to us through dividends, loans or otherwise. Further, current or future regulatory reforms may require us to hold more capital or adversely impact our capital level. There can be no assurance that we will declare and pay any dividends or repurchase any shares of our common stock in the future.
Certain Off-Balance Sheet Arrangements
Guarantees
Guarantees are contracts or indemnification agreements that contingently require us to make payments to a guaranteed party based on changes in an underlying asset, liability, or equity security of a guaranteed party, rate or index. Also included in guarantees are contracts that contingently require the guarantor to make payments to a guaranteed party based on another
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entity's failure to perform under an agreement. Our guarantees relate to transactions processed on the Discover Network and certain transactions processed by PULSE and Diners Club. See Note 13: Commitments, Contingencies and Guarantees to our condensed consolidated financial statements for further discussion regarding our guarantees.
Contractual Obligations and Contingent Liabilities and Commitments
In the normal course of business, we enter into various contractual obligations that may require future cash payments. Contractual obligations at September 30, 2020,March 31, 2021, which include deposits, long-term borrowings, operating lease obligations, interest payments on fixed-rate debt, purchase obligations and other liabilities were $103.7$101.3 billion. For a description of our contractual obligations, see our annual report on Form 10-K for the year ended December 31, 2019,2020, under "Management's Discussion and Analysis of Financial Condition and Results of Operations — Contractual Obligations and Contingent Liabilities and Commitments."
We extend credit for consumer loans, primarily arising from agreements with customers for unused lines of credit on certain credit cards and certain other loan products, provided there is no violation of conditions established in the related agreement. At September 30, 2020,March 31, 2021, our unused credit arrangements were approximately $215.0$218.8 billion. These arrangements,We can terminate substantially all of which we can terminatethese arrangements at any time and whichtherefore the arrangements do not necessarily represent future cash requirements,requirements. The arrangements are periodically reviewed based on account usage, customer creditworthiness and loan qualification. In addition, in the ordinary course of business, we guarantee payment on behalf of subsidiaries relating to
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contractual obligations with external parties. The activities of the subsidiaries covered by any such guarantees are included in our condensed consolidated financial statements.
Item 3.     Quantitative and Qualitative Disclosures About Market Risk
Market risk refers to the risk that a change in the level of one or more market prices, rates, indices, correlations or other market factors will result in losses for an investment position or portfolio. We are exposed to market risk primarily from changes in interest rates.
Interest Rate Risk
We borrow money from a variety of depositors and institutions in order to provide loans to our customers, as well as invest in other assets and our business. These loans to customers and other assets earn interest, which we use to pay interest on the money borrowed. Our net interest income and, therefore, earnings, will be reduced if the interest rate earned on assets increases at a slower pace than the interest rate paid on our borrowings. Changes in interest rates and our competitors' responses to those changes may influence customer payment rates, loan balances or deposit account activity. As a result, we may incur higher funding costs which may decreasethat would result in decreased earnings.
Our interest rate risk management policies are designed to measure and manage the potential volatility of earnings that may arise from changes in interest rates by having a portfolio that reflects our mix of variable- and fixed-rate assets and liabilities. To the extent that the repricing characteristics of the assets and liabilities in a particular portfolio are not sufficiently matched, we may utilize interest rate derivative contracts, such as swap agreements, to achieve our objectives. Interest rate swap agreements effectively convert the underlying asset or liability from fixed- to floating-rate or from floating- to fixed-rate. See Note 16: Derivatives and Hedging Activities to our condensed consolidated financial statements for information on our derivatives activity.
We use an interest rate sensitivity simulation to assess our interest rate risk exposure. For purposes of presenting the possible earnings effect of a hypothetical, adverse change in interest rates over the 12-month period from our reporting date, we assume that all interest rate sensitive assets and liabilities will be impacted by a hypothetical, immediate 100 basis point change in interest rates relative to market consensus expectations as of the beginning of the period. The sensitivity is based upon the hypothetical assumption that all relevant types of interest rates would change instantaneously, simultaneously and to the same degree.
Our interest rate sensitive assets include our variable-rate loan receivables and the assets that make up our liquidity portfolio. We have limitations on our ability to mitigate interest rate risk by adjusting rates on existing balances and competitive actions may limit our ability to increase the rates that we charge to customers for new loans. At September 30, 2020,March 31, 2021, the majority of our credit card and private student loans charge variable rates. Assets with rates that are fixed at period end but which will mature, or otherwise contractually reset to a market-based indexed rate or other fixed rate prior to the end of the 12-month period, are considered to be rate sensitive. The latter category includes certain revolving credit card loans that may
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be offered at below-market rates for an introductory period, such as balance transfers and special promotional programs, after which the loans will contractually reprice in accordance with our normal market-based pricing structure. For assets that have a fixed interest rate but contractually will, or are assumed to, reset to a market-based indexed rate or other fixed rate during the next 12 months, earnings sensitivity is measured from the expected repricing date. In addition, for all interest rate sensitive assets, earnings sensitivity is calculated net of expected credit losses, which forlosses. For purposes of this analysis, expected credit losses are assumed to remain unchanged relative to our baseline expectations over the analysis horizon.
Interest rate sensitive liabilities are assumed to be those for which the stated interest rate is not contractually fixed for the next 12-month period. Thus, liabilities that vary with changes in a market-based index, such as the federal funds rate or London Interbank Offered Rate ("LIBOR"), which will reset before the end of the 12-month period, or liabilities whosethat have fixed rates are fixed at the fiscal period end but will mature and are assumed to be replaced with a market-based indexed rate prior to the end of the 12-month period, are also considered to be rate sensitive. For these fixed-rate liabilities, earnings sensitivity is measured from the expected maturity date.
Net interest income sensitivity requires assumptions to be made regarding market conditions, consumer behavior and overall growth and composition of the balance sheet. The degree toby which our deposit rates change when benchmark interest rates change—change, our deposit “beta”—“beta,” is one of the more significant of these assumptions. Assumptions about deposit beta and other matters are inherently uncertain and, as a result, actual earnings may differ from the simulated earnings presented below. Our actual earnings depend on multiple factors including, but not limited to, the direction and timing of changes in
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interest rates, the movement of short-term versus long-term rates, balance sheet composition, competitor actions affecting pricing decisions in our loans and deposits and strategic actions undertaken by management.
We would describe ourOur current short-term interest rate risk position as being modestly asset sensitive.is moderately asset-sensitive. We believe this position is prudent given that benchmark interest rates are currently very near zero.remain well below historical levels. The following table shows the impacts to net interest income over the following 12-month period that we estimate would result from an immediate and parallel change in interest rates affecting all interest rate sensitive assets and liabilities (dollars in millions):
At September 30, 2020At December 31, 2019At March 31, 2021At December 31, 2020
Basis point changeBasis point change$%$%Basis point change$%$%
+100+100$149 1.53 %$12 0.12 %+100$162 1.66 %$153 1.55 %
-100-100$(13)(0.13)%$(13)(0.13)%-100N/AN/AN/AN/A
We have not provided an estimate of any impact on net interest income of a decrease in interest rates at March 31, 2021 and December 31, 2020, as many of our interest rate sensitive assets and liabilities are tied to interest rates (i.e., Prime and LIBOR) that are already at or near their historical minimum levels and, therefore, could not materially decrease further assuming U.S. market interest rates continue to remain above zero percent. Sustained negative interest rates for an economy with the size and complexity of the United States would likely lead to broad macroeconomic impacts that are difficult to foresee. While there is a possibility that United States market interest rates could fall below zero percent, this has never occurred in the United States.
Item 4.     Controls and Procedures
Evaluation of Disclosure Controls and Procedures
Under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, we conducted an evaluation of the effectiveness of our disclosure controls and procedures (as defined in Rule 13a-15(e) and 15d-15(e) of the Securities Exchange Act of 1934, as amended (the "Exchange Act")), which are designed to ensure that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified by the SEC's rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective as of the end of the period covered by this report.
Changes in Internal Control over Financial Reporting
There have been no changes in our internal control over financial reporting (as such term is defined in Exchange Act Rule 13a-15(f) and 15d-15(f)) that occurred during the period covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
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Glossary of Acronyms
ALCO: Asset and Liability Management Committee
AOCI: Accumulated Other Comprehensive Income (Loss)
ARPA: American Rescue Plan Act of 2021
ASC: Accounting Standards Codification
ASU: Accounting Standards Update
CARES Act: Coronavirus Aid, Relief, and Economic Security Act
CCAR: Comprehensive Capital Analysis and Review
CCPA: California Consumer Privacy Act
CECL: Current Expected Credit Loss
CET1: Common Equity Tier 1
CFPB: Consumer Financial Protection Bureau
COVID-19: Coronavirus Disease 2019
CPRA: California Privacy Rights Act
DCENT: Discover Card Execution Note Trust
DCMT: Discover Card Master Trust
DFS: Discover Financial Services
EPS: Earnings Per Share
EWI: Early Warning Indicator
FASB: Financial Accounting Standards Board
FCA: UK Financial Conduct Authority
FDIC: Federal Deposit Insurance Corporation
FHLB: Federal Home Loan Bank
FFIEC: Federal Financial Institutions Examination Council
GAAP: Accounting Principles Generally Accepted in the United States
IRS: Internal Revenue Service
LIBOR: London Interbank Offered Rate
OCI: Other Comprehensive Income (Loss)
OIS: Overnight Index Swap
PCD: Purchased Credit-Deteriorated
PCI: Purchased Credit-Impaired
RMBS: Residential Mortgage-Backed Securities
SaP: Skip-a-Pay (payment deferral) programs
SCB: Stress Capital Buffer
SEC: Securities and Exchange Commission
SOFR: Secured Overnight Financing Rate
TDR: Troubled Debt Restructuring
USD: United States Dollar
U.S. GSE: United States Government-Sponsored Entities
VIE: Variable Interest Entity
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Part II.     OTHER INFORMATION
Item 1.     Legal Proceedings
For a description of legal proceedings, see Note 14: Litigation and Regulatory Matters to our condensed consolidated financial statements.
Item 1A.     Risk Factors
In light of recent developments relating to the coronavirus disease 2019 ("COVID-19") pandemic, we are supplementing our risk factors disclosed in our annual report on Form 10-K for the year ended December 31, 2019. The following risk factor should be read in conjunction with the risk factors described in our annual report on Form 10-K.
The COVID-19 pandemic has and is expected to continue toThere have abeen no material adverse effect on our business, results of operations and financial condition.
The COVID-19 pandemic has had an unprecedented impact on a global scale. As a result of the COVID-19 pandemic and the measures implemented to contain the pandemic, economic activity has declined both on a national and global level and unemployment has risen at a record pace and remains at historically high levels. The depth and duration of this economic contraction is unknown and currently unpredictable. Federal and state governments and agencies have put in place programs to mitigate and respond to the impact of the pandemic. These programs are in their early stages and it is too early to tell how successful these measures will be. It is also unclear whether the measures employed to date are exhaustive, or whether federal and state governments and agencies may take additional action that could impact our business.
The impact of the COVID-19 pandemic and the resulting economic contraction has impacted and is expected to continue to adversely impact our financial results. As consumers grow increasingly uncertain about the economy, lose their jobs or are unable to find work due to the COVID-19 pandemic and the implementation of measures implemented to slow the spread of COVID-19, they may become increasingly unable or unwilling to repay their loans on time. The duration of the pandemic and the measures to contain it and the long-term negative economic impact in relation to increased unemployment could lead to increased customer delinquencies and charge-offs, which would cause an increase to our allowance for credit losses, which would adversely affect our profitability. We had put various programs in place to assist effected borrowers during the pandemic. The programs generally provided borrowers with flexibility to make monthly payments, including allowing customers to skip payments without penalty, or in certain cases, accrual of interest. The ultimate effect of these programs as well as federal stimulus programs on our credit losses will not be known for some time. The impact on the U.S. economy and the consumer credit environment may continue after the COVID-19 pandemic has subsided; the pace of recovery is uncertain and unpredictable. The resurgence of COVID-19 in areas where the pandemic previously appeared to have subsided or been contained only adds to the uncertainty and unpredictability of the pace of recovery. Additionally, in connection with the economic contraction due to COVID-19, we have decreased our marketing activities, which may adversely impact our ability to attract new customers and grow market share.
Given the nature of the crisis, our financial and economic models may be unable to accurately predict and respond to the impact of the economic contraction or lasting changes to consumer behaviors, which in turn may limit our ability to manage credit risk and avoid higher charge-off rates. Additionally, due to the nature and novelty of the crisis, our credit and economic models may not be able to adequately predict or forecast credit losses, sales, receivables or other financial metrics during and after the crisis, which could result in our reserves being too large or insufficient. For more information see the risk factor entitled "Our risk management framework and models for managing risks may not be effective in mitigating our risk of loss" in our annual report on Form 10-K year ended December 31, 2019.
As governments have put measures in place to contain the pandemic by requiring all non-essential businesses to close and/or their employees work from home and discouraging or prohibiting people generally from leaving their homes, our sales volume, credit card loan growth, interchange revenue and net-to-net volume have declined and may continue to do so even after such measures have been lifted. The economic contraction and associated slowdown in travel and transaction volume may have a material adverse impact on the financial condition of some of our Diners Club International ("Diners Club") franchises. In the past, we have extended financial support to franchises experiencing financial stress.
Beginning March 13, 2020, we have transitioned nearly all of our employees and non-employee contractors to working from home. Previously, only a small portion of employees worked primarily from a location other than one of our offices. We have opened some of our physical locations with appropriate health safety measures and capacity limitations, including our
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corporate headquarters. However, we have informed employees that they may continue to work from home and will not be required to return to our physical locations until June, 2021, at the earliest. As we continue to adapt to this new way of working, it may become less effective and as a result our ability to design and implement new products, services or features may be adversely impacted. Additionally, in the event that a meaningful portion of our call center agents become ill due to COVID-19 or otherwise are unable to work effectively, our ability to meet our internal measures for customer service may be adversely effected. The pandemic has required us and our third-party vendors to activate certain business continuity programs and make ongoing adjustments to operations. To the extent that these plans and back-up servicing and other strategies and adjustments are either not available, insufficient or cannot be implemented in whole or in part, we may be exposed to legal, regulatory, reputational, operational, information security or financial risk. For example, if we are unable to send our customers certain required statements or disclosures due to disruptions in staffing and personnel or our back-up servicing plans, we may be exposed to legal and regulatory scrutiny. Finally, while nearly all of our employees are working from home, we are increasingly reliant on a handful of vendors, including those we have no direct relationship with such as our employees' internet service providers, to maintain reliable high speed access to our internal network. Failure by such third-party providers would impact our operations. Efforts by us, our vendors and their vendors to continue to adapt operations to this new environment may introduce additional vulnerabilities to our operations and information security programs and systems in ways we have not previously contemplated or otherwise prepared for.
There are no comparable recent events that provide guidance as to the effect the spread of COVID-19 as a global pandemic may have, and, as a result, the ultimate impact of the outbreak and the economic recovery following the containment of the outbreak is highly uncertain and subject to change. We do not yet know the full extent of the impacts on our business, our operations or the global economy as a whole. However, the effects have had and are expected to continue to have a material impact on our results of operations and heighten many of our known risks described in the risk factors disclosed in our annual report on Form 10-K for the year ended December 31, 2019.2020.
Item 2.     Unregistered Sales of Equity Securities and Use of Proceeds
Issuer Purchases of Equity Securities
On July 18, 2019, our Board of Directors approved a share repurchase program authorizing the purchase of up to $2.2 billion of our outstanding shares of common stock. This share repurchase program expired on September 30, 2020 and our Board of Directors did not approve a replacement share repurchase program. We did not repurchase any shares during the three months ending September 30, 2020.
The following table sets forth information regarding purchases of our common stock related to our share repurchase program and employee transactions that were made by us or on our behalf during the most recent quarter.
PeriodTotal Number of Shares PurchasedAverage Price Paid Per Share
July 1 - 31, 2020
Employee transactions(1)
1,011 $47.84 
August 1 - 31, 2020
Employee transactions(1)
12,137 $49.58 
September 1 - 30, 2020
Employee transactions(1)
1,101 $53.85 
Total
Employee transactions(1)
14,249 $49.79 
PeriodTotal Number of Shares PurchasedAverage Price Paid Per Share
Total Number of Shares Purchased as Part of Publicly Announced Plan or Program(1)
Maximum Dollar Value of Shares that may yet be purchased under the Plans or Programs (1)
January 1 - 31, 2021
Repurchase program(1)
77,140 $86.42 77,140 $1,093,333,491 
Employee transactions(2)
946 $96.59 N/AN/A
February 1 - 28, 2021
Repurchase program(1)
464,335 $90.93 464,335 $1,051,112,024 
Employee transactions(2)
220,015 $81.74 N/AN/A
March 1 - 31, 2021
Repurchase program(1)
527,918 $96.82 527,918 $1,000,000,076 
Employee transactions(2)
3,462 $97.26 N/AN/A
Total
Repurchase program(1)
1,069,393 $93.51 1,069,393 $1,000,000,076 
Employee transactions(2)
224,423 $82.04 N/AN/A
(1)In January 2021, our Board of Directors approved a new share repurchase program authorizing the purchase of up to $1.1 billion of our outstanding shares of common stock. The program expires on December 31, 2021 and may be terminated at any time.
(2)Reflects shares withheld (under the terms of grants under employee stock compensation plans) to offset tax withholding obligations that occur upon the delivery of outstanding shares underlying restricted stock units or upon the exercise of stock options.
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Item 3.     Defaults Upon Senior Securities
None.
Item 4.     Mine Safety Disclosures
None.
Item 5.    Other Information
None.
Item 6.    Exhibits
See "Exhibit Index" for documents filed herewith and incorporated herein by reference.
Exhibit Index
Exhibit
Number
Description
Form 2021 Award Certificate for Restricted Stock Units under Discover Financial Services Amended and Restated Omnibus Incentive Plan
Form 2021 Award Certificate for Performance Stock Units under Discover Financial Services Amended and Restated Omnibus Incentive Plan
Certification of Chief Executive Officer pursuant to Rule 13a-14(a) under the Securities Exchange Act of 1934.
Certification of Chief Financial Officer pursuant to Rule 13a-14(a) under the Securities Exchange Act of 1934.
Certification of Chief Executive Officer and Chief Financial Officer pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code.
101Interactive Data File — the following financial statements from Discover Financial Services Quarterly Report on Form 10-Q formatted in inline XBRL: (1) Condensed Consolidated Statements of Financial Condition, (2) Condensed Consolidated Statements of Income, (3) Condensed Consolidated Statements of Comprehensive Income, (4) Condensed Consolidated Statements of Changes in Stockholders' Equity, (5) Condensed Consolidated Statements of Cash Flows and (6) Notes to the Condensed Consolidated Financial Statements.
104Cover Page Interactive Data File — the cover page from Discover Financial Services Quarterly Report on Form 10-Q formatted in inline XBRL and contained in Exhibit 101.

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Signature
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
Discover Financial Services
(Registrant)
By:
/s/ JOHN T. GREENE
John T. Greene
Executive Vice President, Chief Financial Officer
Date: October 26, 2020May 3, 2021
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