U.S.

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)

☒

QUARTERLY REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, ~~2022~~2023

☐

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File Number: 001-07120

HARTE HANKS, INC.

(Exact name of registrant as specified in its charter)

Delaware	74-1677284
(State or other jurisdiction of	(I.R.S. Employer
incorporation or organization)	Identification Number)

21 Executive Drive, Suite ~~103,~~303, Chelmsford, MA 01824

(Address of principal executive offices, including zip code)

(512) 434-1100

(Registrant’s telephone number including area code)

None

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock	HHS	NASDAQ

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	☐	Accelerated filer	☐
Non-accelerated filer	☒	Smaller reporting company	☒
		Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark if the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☒

The number of shares outstanding of the issuer’s common stock as of April 15, 2023 was7,485,170 shar2~~022 was 7,015,266 shares.~~es.

	*March 31,*			*December 31,*			*March 31,*			*December 31,*
In thousands, except per share and share amounts	*2022*			*2021*			*2023*			*2022*
							(unaudited)			(audited)
ASSETS
Current assets
Cash and cash equivalents	$	9,652		$	11,911		$	13,118		$	10,364
Restricted cash		2,559			3,222
Accounts receivable (less allowance for doubtful accounts of $314 at March 31, 2022 and $266 at December 31, 2021)		49,034			41,051
Accounts receivable (less allowance for doubtful accounts of $229 at March 31, 2023 and $163 at December 31, 2022)								37,238			39,700
Unbilled accounts receivable		7,067			8,134			6,907			7,893
Contract assets		908			622			305			309
Prepaid expenses		2,614			1,948			3,385			2,176
Prepaid income taxes and income tax receivable		6,791			7,456			13			4,262
Other current assets		1,229			1,031			1,213			1,607
Total current assets		79,854			75,375			62,179			66,311
Property, plant and equipment (less accumulated depreciation of $52,809 at March 31, 2022 and $52,512 at December 31, 2021)		8,577			7,747
Property, plant and equipment (less accumulated depreciation of $45,072 at March 31, 2023 and $44,013 at December 31, 2022)								10,103			10,523
Right-of-use assets		20,298			22,142			19,190			19,169
Other assets		2,385			2,597
Intangible assets, net								3,360			3,540
Goodwill								2,398			2,398
Deferred tax assets, net								16,083			16,306
Other long-term assets								1,570			1,737
Other assets								23,411			23,981

Total assets	$	111,114		$	107,861		$	114,883		$	119,984

LIABILITIES AND STOCKHOLDERS’ DEFICIT
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities
Accounts payable and accrued expenses	$	19,647		$	16,132		$	19,998		$	22,465
Accrued payroll and related expenses		4,274			7,028			3,442			6,679
Deferred revenue and customer advances		5,821			3,942			4,656			4,590
Customer postage and program deposits		6,167			6,496			1,327			1,223
Other current liabilities		2,903			2,291			2,915			2,862
Short-term lease liabilities		5,792			6,553
Current portion of lease liabilities								5,927			5,747
Total current liabilities		44,604			42,442			38,265			43,566

Long-term debt, net of short-term portion		5,000			5,000
Pension liabilities - Qualified plans		26,476			27,359			17,988			18,674
Pension liabilities - Nonqualified plan		24,867			25,140			18,857			19,098
Long-term lease liabilities, net of current portion		17,728			19,215			16,091			16,575
Other long-term liabilities		3,287			3,697			2,717			3,263
Total liabilities		121,962			122,853			93,918			101,176

Preferred Stock, $1 par value, 1,000,000 shares authorized; 9,926 shares of Series A Convertible Preferred Stock, issued and outstanding
		9,723			9,723
Stockholders’ deficit
Common stock, $1 par value, 25,000,000 shares authorized;12,121,484 shares issued, 7,015,266 and 6,976,144 shares outstanding at March 31, 2022 and December 31, 2021, respectively		12,121			12,121
Stockholders’ equity
Common stock, $1 par value, 25,000,000 shares authorized;12,221,484 shares issued, 7,485,170 and 7,702,614 shares outstanding at March 31, 2023 and December 31, 2022, respectively								12,221			12,221
Additional paid-in capital		278,432			290,711			197,413			218,411
Retained earnings		814,439			811,094			845,699			846,490
Less treasury stock, 5,106,218 shares at cost at March 31, 2022 and 5,145,340 shares at cost at December 31, 2021		(1,072,741	)		(1,085,313	)
Less treasury stock, 4,736,314 shares at cost at March 31, 2023 and 4,818,870 shares at cost at December 31, 2022								(988,686	)		(1,010,012	)
Accumulated other comprehensive loss		(52,822	)		(53,328	)		(45,682	)		(48,302	)
Total stockholders’ deficit		(20,571	)		(24,715	)
Total liabilities, Preferred Stock and stockholders’ deficit	$	111,114		$	107,861

Total stockholders’ equity								20,965			18,808
Total liabilities and stockholders’ equity							$	114,883		$	119,984

Harte Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Comprehensive Income ~~(Loss)~~

	*Three Months Ended March 31,*						*Three Months Ended March 31,*
In thousands, except per share amounts	*2022*			*2021*			*2023*			*2022*
Revenue	$	49,062		$	43,754		$	47,120		$	49,062
Operating expenses
Labor		25,945			26,352			24,465			25,918
Production and distribution		13,991			11,269			14,452			12,718
Advertising, selling, general and administrative		4,633			4,121			6,084			5,933
Restructuring expense		0			2,198
Depreciation expense		599			698
Depreciation and amortization expense								1,066			599
Total operating expenses		45,168			44,638			46,067			45,168
Operating income (loss)		3,894			(884	)
Other incomes
Interest expense, net		134			268
Other (income) expense		(39	)		15
Total other income		95			283
Income (loss) before income taxes		3,799			(1,167	)
Income tax expense		454			591
Net income (loss)		3,345			(1,758	)
Operating income								1,053			3,894
Other income, net
Interest (income) expense, net								(210	)		134
Other expense (income), net								2,586			(39	)
Total other expense, net								2,376			95
(Loss) income before income taxes								(1,323	)		3,799
Income tax (benefit) expense								(532	)		454
Net (loss) income								(791	)		3,345
Less: Preferred Stock dividends		122			122			—			122
Less: Earnings attributable to participating securities		404			0			—			404
Income (loss) attributable to common stockholders	$	2,819		$	(1,880	)
(Loss) income attributable to common stockholders							$	(791	)	$	2,819

Earnings (loss) per common share
(Loss) earnings per common share
Basic	$	0.40		$	(0.28	)	$	(0.11	)	$	0.40
Diluted	$	0.39		$	(0.28	)	$	(0.11	)	$	0.39

Weighted average shares used to compute income (loss) per share attributable to common shares
Weighted average shares used to compute income per share attributable to common shares
Basic		6,991			6,651			7,425			6,991
Diluted		7,286			6,651			7,425			7,286

Comprehensive income (loss), net of tax:
Net income (loss)	$	3,345		$	(1,758	)
Comprehensive income, net of tax:
Net (loss) income							$	(791	)	$	3,345

Adjustment to pension liability, net		1,010			736			740			1,010
Foreign currency translation adjustment		(504	)		(458	)		1,880			(504	)
Total other comprehensive income, net of tax	$	506		$	278		$	2,620		$	506

Comprehensive income (loss)	$	3,851		$	(1,480	)
Comprehensive income							$	1,829		$	3,851

Harte Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Changes in Stockholders' ~~Deficit~~Equity

Harte Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Cash Flows

	*Three Months Ended March 31,*						*Three Months Ended March 31,*
In thousands	*2022*			*2021*			*2023*				*2022*
Cash Flows from Operating Activities
Net income (loss)	$	3,345		$	(1,758	)
Adjustments to reconcile net income (loss) to net cash used in operating activities:
Depreciation expense		599			698
Restructuring		0			304
Net (loss) income							$	(791	)		$	3,345
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
Depreciation and amortization expense								1,066				599
Stock-based compensation		288			222			540				288
Net pension (payment) cost		(296	)		(210	)
Net pension payment								(208	)			(296	)
Deferred income taxes								(186	)			—
Changes in assets and liabilities:
Increase in accounts receivable and contract assets		(7,202	)		(3,585	)
Decrease (increase) in prepaid expenses, income tax receivable and other current assets		106			(1,220	)
Increase (decrease) in accounts payable and accrued expenses		3,935			(164	)
(Decrease) increase in other accrued expenses and liabilities		(1,539	)		38
Net cash used in operating activities		(764	)		(5,675	)
Decrease (increase) in accounts receivable and contract assets								3,452				(7,202	)
Decrease in prepaid expenses, income tax receivable and other current assets								3,830				106
(Decrease) increase in accounts payable and accrued expenses								(2,416	)			3,935
Increase in deferred revenue and customer advances								66				542
Increase (decrease) in customer postage and program deposits								104				(392	)
Decrease in other accrued expenses and liabilities								(3,753	)			(1,689	)
Net cash provided by (used in) operating activities								1,704				(764	)

Cash Flows from Investing Activities
Purchases of property, plant and equipment		(1,429	)		(735	)		(566	)			(1,429	)
Proceeds from sale of property, plant and equipment		57			0			1				57
Net cash used in investing activities		(1,372	)		(735	)		(565	)			(1,372	)

Cash Flows from Financing Activities
Debt financing costs		(93	)		(113	)		(6	)			(93	)
Payment of finance leases		(55	)		(56	)		(47	)			(55	)
Treasury stock activities		(134	)		(30	)		(212	)			(134	)
Net cash used in financing activities		(282	)		(199	)		(265	)			(282	)

Effect of exchange rate changes on cash, cash equivalents and restricted cash		(504	)		(458	)		1,880				(504	)

Net decrease in cash and cash equivalents and restricted cash		(2,922	)		(7,067	)
Net increase in cash and cash equivalents and restricted cash								2,754				(2,922	)
Cash and cash equivalents and restricted cash at beginning of period		15,133			33,562			11,364				15,133
Cash and cash equivalents and restricted cash at end of period	$	12,211		$	26,495		$	14,118		(1)	$	12,211

Supplemental disclosures
Cash paid for interest	$	97		$	99		$	138			$	97
Cash (received) paid for income taxes, net	$	(172	)	$	27
Cash received for income taxes, net							$	(4,770	)		$	(172	)
Non-cash investing and financing activities
Purchases of property, plant and equipment included in accounts payable	$	3,005		$	1,919		$	2,034			$	3,005

(1) This amount is comprised of the below balances:
Cash and cash equivalents							$	13,118			$	9,652
Restricted cash								—				2,559
Cash held in Escrow account included in other current assets (see Note E)								1,000				—
							$	14,118			$	12,211

Harte Hanks, Inc. together with its subsidiaries (“Harte Hanks,” “Company,” “we,” “our,” or “us”) is a leading global customer experience company. With offices in North America, Asia-Pacific and Europe, Harte Hanks works with some of the world’s most respected brands.

~~The COVID-~~19 ~~pandemic and related economic repercussions have created significant volatility, uncertainty, and turmoil in the business environment generally. While the COVID-~~19 ~~pandemic has~~ ~~not~~ had a material adverse impact on the Company’s business operations, liquidity or ability to comply with covenants to date, it is possible that the pandemic itself, as well as the measures taken by governments around the globe, including in connection with the emergence of new variants and the resulting economic impact ~~may~~ ~~materially and adversely affect the Company’s results of operations, cash flows and financial position as well as the financial stability of its customers. The COVID-~~19 ~~pandemic~~ ~~may~~ ~~also exacerbate other risks discussed in Part I~~~~[SL1]~~~~[KQ2]~~ ~~, “Item~~ ~~1A.~~ ~~Risk Factors” in our Annual Report on Form-~~~~10K~~ ~~for the fiscal year ended~~ ~~December 31, 2021~~ ~~filed with the U.S. Securities and Exchange Commission (the “SEC”) on~~ ~~March 21, 2022 (~~~~the~~ ~~“2021~~10~~-K”).~~

The Company operates 3three business segments: Marketing Services; Customer Care; and Fulfillment & Logistics Services. Our Chief Executive Officer (“CEO”) is considered to be our chief operating decision maker. Our CEO reviews our operating results on an aggregate basis for purposes of allocating resources and evaluating financial performance by using the three financial measures: revenue, operating income ~~(loss)~~ and operating income ~~(loss)~~ plus depreciation and amortization ~~(“EBITDA”)~~(EBITDA).

Our unaudited interim condensed consolidated financial statements and accompanying notes are prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the unaudited interim condensed consolidated financial statements reflect all adjustments of a normal recurring nature that are necessary for a fair presentation of the results for the interim periods presented. Interim results are not necessarily indicative of results for a full year. The information included in this Form 10-Q should be read in conjunction with information included in our ~~2021~~2022 10-K.

The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and its subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may refer to Harte Hanks, Inc., one or more of its consolidated subsidiaries, or all of them taken as a whole, as the context may require.

The condensed consolidated financial statements have been prepared in accordance with U.S. GAAP for interim financial information and with the instructions to Form 10-Q and Rule 8-01 of Regulation S-X. Accordingly, they do not include all the information and footnotes required by U.S.GAAP for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring adjustments) considered necessary for a fair presentation have been included. ~~Certain~~The prior period amounts in Labor, Production and Distribution, Advertising, Selling, General and Administrative expenses in the condensed consolidated ~~financial statements and accompanying notes~~ Statements of Comprehensive Income,have been reclassified to conform to the current period's presentation. The most notable change is the reclassification of the $1.4 million of lease expense from Production and Distribution expense to Advertising, Selling, General and Administrative expense.

Preparation of consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported and disclosed in the financial statements and the accompanying notes. Actual results could differ materially from those estimates due to uncertainties. Such estimates include, but are not limited to, estimates related to lease accounting; pension accounting; fair value for purposes of assessing long-lived assets for impairment; revenue recognition; income taxes; stock-based compensation and contingencies. On an ongoing basis, management reviews its estimates and assumptions based on currently available information. Changes in facts and circumstances could result in revised estimates and assumptions.

Operating Expense Presentation in Condensed Consolidated Statements of Comprehensive Income ~~(Loss)~~

The “Labor” line in the Condensed Consolidated Statements of Comprehensive Income ~~(Loss)~~ includes all employee payroll and benefits costs, including stock-based compensation ~~along with~~and temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not include any labor, depreciation, or amortization expense.

We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for ~~such~~those products or services based on the relevant contract. We apply the following five-step revenue recognition model:

Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the ~~performance criteria~~foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not directly reflected in our revenue.

Revenue from agency and digital services, direct mail, logistics, fulfillment and contact center is recognized when ~~control of~~ the ~~promised goods or services~~work is ~~transferred to the customer.~~performed. Fees for these services are determined by the terms set forth in each contract. These fees are typically ~~set at~~ a fixed price or rate by transaction occurrence, service provided, time spent, or product delivered.

For arrangements requiring design and build of a database, revenue is not recognized until client acceptance occurs. Up-front fees billed during the setup phase for these arrangements are deferred and direct build costs are capitalized. Pricing for these types of arrangements is typically based on a fixed price determined in the contract. Revenue from other database marketing solutions is recognized ratably over the contractual service period. Pricing for these services is typically based on a fixed price per month or per contract.

~~FASB ASC~~Financial Accounting Standards Board ("FASB") Accounting Standard Codification ("ASC") 820, Fair Value Measurements and Disclosures, (“ASC 820”) defines fair value as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. ASC 820 also establishes a fair value hierarchy that prioritizes the inputs used in valuation methodologies into three levels:

Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payables, and long-term debt. The fair value of the assets in our funded pension plan is discussed in Note H, Employee Benefit Plans.

We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease liabilities on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not provide an implicit interest rate, we use our incremental borrowing rate based on the information available at the commencement date of each lease to determine the present value of lease payments. The operating lease ROU assets also include any lease payments made and exclude lease incentives. Our lease terms may include options to extend or terminate the lease, which are included in the lease ROU assets when it is reasonably certain that we will exercise that option. Lease expense for lease payments is recognized on a straight-line basis over the lease term. We have lease agreements with lease and non-lease components, which are generally accounted for separately. For certain real estate leases, we account for the lease and non-lease components as a single lease component.

~~Recent Accounting Guidance Adopted~~Recently adopted accounting pronouncements

In ~~June~~October 2021, ~~2016,~~the ~~FASB~~Financial Accounting Standards Board (FASB) issued ASU ~~2016~~2021-~~13,~~08, “Business Combinations (Topic 805): ~~Financial Instruments~~Accounting for Contract Assets and Liabilities from Contracts with Customers—~~Credit Losses.~~.” This ASU ~~added~~requires an acquiring entity to recognize and measure contract assets and contract liabilities acquired in a ~~new impairment model (known as the current expected credit loss (“CECL”) model) that~~business combination in accordance with Topic 606. The ASU is based on expected losses rather than incurred losses. Under the new guidance, an entity recognizes its estimate of expected credit losses as an allowance. The CECL model applies to most debt instruments, trade receivables, lease receivables, financial guarantee contracts, and other loan commitments. The CECL model does ~~not~~ have a minimum threshold for recognition of impairment losses and entities will need to measure expected credit losses on assets that have a low risk of loss. As a smaller reporting company pursuant to Rule ~~12b~~-2 ~~of the Securities Exchange Act of~~ ~~1934,~~ ~~as amended, these changes became~~ effective for ~~the~~fiscal years and interim periods beginning after December 15, 2022.

The Company adopted this standard on January 1, ~~2022.~~2023 on a prospective basis. The adoption of this new standard did not have a material impact on the Company's financial statements.

In ~~May 2014,~~ ~~the FASB issued~~Under Accounting Standards Update (ASU) 2014-09, Revenue from Contracts with Customers( ("ASC ~~606~~606")~~. Under ASC~~ ~~606,~~~~Revenue from Contracts with Customers,~~, an entity recognizes revenue when its customer obtains control of promised goods or services, in an amount that reflects the consideration the entity expects to receive in exchange for those goods or services. To determine revenue recognition for arrangements that are within the scope of the new standard, the entity performs the following five steps: (i) identify the contract(s) with a customer; (ii) identify the performance obligations in the contract; (iii) determine the transaction price; (iv) allocate the transaction price to the performance obligations in the contract; and (v) recognize revenue when (or as) the entity satisfies a performance obligation. This standard requires disclosure of the nature, amount, timing, and uncertainty of revenue and cash flows arising from contracts with customers. This standard also includes criteria for the capitalization and amortization of certain contract acquisition and fulfillment costs.

Under ASC 606, revenue is recognized when control of the promised goods or services is transferred to the customer, in an amount that reflects the consideration we expect to be entitled to in exchange for those goods or services. Our contracts with customers state the terms of sale, including the description, quantity, and price of the product sold or service provided. Payment terms can vary by contract, but the period between invoicing and when payment is due is not significant. The Company's contracts with its customers generally do not include rights of return or a significant financing component.

Consistent with legacy U.S. GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis.

We disaggregate revenue by three key revenue streams which are aligned with our business segments. The nature of the services offered by each key revenue stream is different. The following table summarizes revenue from contracts with customers for the three months ended March 31, ~~2022~~2023 and ~~2021~~2022 by our three business segments and the pattern of revenue recognition:

Our contracts with customers may consist of multiple performance obligations. If the contract contains a single performance obligation, the entire transaction price is allocated to the single performance obligation. Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on a relative standalone selling price (“SSP”) basis unless the transaction price is variable and meets the criteria to be allocated entirely to a performance obligation or to a distinct good or service that forms part of a single performance obligation. For most performance obligations, we determine SSP based on the price at which the performance obligation is sold separately. Although uncommon, if the SSP is not observable through past transactions, we estimate the SSP taking into account available information such as market conditions and internally approved pricing guidelines related to the performance obligations. Further discussion of other performance obligations in each of our major revenue streams follows:

Our Marketing Services segment delivers strategic planning, data strategy, performance analytics, creative development and execution, technology enablement, marketing automation, and database management. We create relevancy by leveraging data, insight, and our extensive experience in leading clients as they engage their customers through digital, traditional, and emerging channels. We are known for helping clients build deep customer relationships, create connected customer experiences, and optimize each and every customer touch point in order to deliver desired business outcomes.

Most marketing services performance obligations are satisfied over time and often offered on a project basis. We have concluded that the best approach to measure the progress toward completion of the project-based performance obligations is the input method, which is based on either the costs or labor hours incurred to date depending upon whether costs or labor hours more accurately depict the transfer of value to the customer.

The variable consideration in these contracts primarily relates to time and material-based services and reimbursable out-of-pocket travel costs, both of which are estimated using the expected value method. For time and material-based contracts, we use the “as invoiced” practical expedient.

Our databases solutions are built around centralized marketing databases with services rendered to build custom database, database hosting services, customer or target marketing lists and data processing services.

These performance obligations, including services rendered to build a custom database, database hosting services, customer or target marketing lists and data processing services, may be satisfied over time or at a point in time. We provide ~~SaaS~~software as a service (“SaaS”) solutions to host data for customers and have concluded that they are stand-ready obligations to be recognized over time on a monthly basis. Our promise to provide certain data related services meets the over-time recognition criteria because our services do not create an asset with an alternative use, and we have an enforceable right to payment. For performance obligations recognized over time, we choose either the input (i.e., labor hour) or output method (i.e., number of customer records) to measure the progress toward completion depending on the nature of the services provided. Some of our other data-related services do not meet the over-time criteria and are therefore, recognized at a point-in-time, typically upon the delivery of a specific deliverable.

Our contracts may include outsourced print production work for our clients. These contracts may include a promise to purchase postage on behalf of our clients. In such cases, we have determined we are an agent, rather than principal and therefore recognize net consideration as revenue.

We charge our customers for certain data-related services at a fixed transaction-based rate, e.g., per thousand customer records processed. Because the quantity of transactions is unknown at the onset of a contract, our transaction price is variable, and we use the expected value method to estimate the transaction price. The uncertainty associated with the variable consideration generally resolves within a short period of time since the duration of these contracts is generally less than two months.

We operate tele-service workstations in the United States, Asia, and Europe to provide advanced contact center solutions such as: speech, voice and video chat, integrated voice response, analytics, social cloud monitoring, and web self-service.

Performance obligations are stand-ready obligations and are satisfied over time. With regard to account management and ~~software as a service (“SaaS”),~~SaaS, we use a time-elapsed output method to recognize revenue. For performance obligations where we charge customers a transaction-based fee, we use the output method based on transaction quantities. In most cases, our contracts provide us the right to invoice for services provided, therefore, we generally use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not represent their SSPs.

The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which are estimated using the expected value method.

Our services, delivered internally and with our partners, include printing, lettershop, advanced mail optimization (including commingling services), logistics and transportation optimization, monitoring and tracking, to support traditional and specialized mailings. Our print and fulfillment centers in Massachusetts and Kansas provide custom kitting services, print on demand, product recalls, trade marketing fulfillment, ecommerce product fulfillment, sampling programs, and freight optimization, thereby allowing our customers to distribute literature and other marketing materials.

Most performance obligations offered within this revenue stream are satisfied over time and utilize the input or output method, depending on the nature of the service, to measure progress toward satisfying the performance obligation. For performance obligations where we charge customers a transaction-based fee, we utilize the output method based on the quantities fulfilled. Services provided through our fulfillment centers are typically priced at a per transaction basis and our contracts provide us the right to invoice for services provided and reflects the value to the customer of the services transferred to date. In most cases, we use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not represent their standalone selling prices. Prior to the closure of our direct mail production facilities, our direct mail business contracts may have included a promise to purchase postage on behalf of our clients; in such cases, we have determined we are an agent, rather than principal and therefore recognize net consideration as revenue.

We may receive non-refundable upfront fees from customers for implementation of our SaaS database solutions products or for providing training in connection with our contact center solutions. These activities are not deemed to transfer a separate promised service and therefore, represent advanced payments. ~~As we do~~ ~~not~~ ~~deem these activities as transferring a separate promised service, the receipt of such fees represents advanced payments.~~ Where customers have an option to renew a contract, the customer is not required to pay similar upfront fees upon renewal. As a result, we have determined that these renewal options provide for the purchase of future services at a reduced rate and therefore, provide a material right. These upfront non-refundable fees are recognized over the period of benefit which is generally consistent with estimated customer life (four to five years for database solutions contracts and six months to one year for contact center contracts). The balance of upfront non-refundable fees collected from customers was immaterial as of March 31, ~~2022~~2023 and December 31, ~~2021~~2022.

We have elected to apply certain optional exemptions that limit the disclosure requirements over remaining performance obligations at period end to ~~exclude:~~exclude the performance obligations that have an original expected duration of one year or less, transactions using the “as invoiced” practical expedient, or when a performance obligation is a series and we have allocated the variable consideration directly to the services performed. As of March 31, ~~2022~~2023, we had 0no transaction prices allocated to unsatisfied or partially satisfied performance obligations.

We record a receivable when revenue is recognized prior to invoicing when we have an unconditional right to consideration (only the passage of time is required before payment of that consideration is due) and a contract asset when the right to payment is conditional upon our future performance such as delivery of an additional good or service (e.g. customer contract requires customer’s final acceptance of custom database solution or delivery of final marketing strategy presentation before customer payment is required). If invoicing occurs prior to revenue recognition, the unearned revenue is presented on our Condensed Consolidated Balance Sheet as a contract liability, referred to as deferred revenue. The following table summarizes our contract balances as of March 31, ~~2022~~2023 and December 31, ~~2021~~2022:

Revenue recognized during the three months ended March 31, ~~2022~~2023 from amounts included in deferred revenue at the beginning of the period was approximately $2.0 million. Revenue recognized during the three months ended March 31, 2022 from amounts included in deferred revenue at the beginning of the period was approximately $1.9 million.

We recognize an asset for the direct costs incurred to obtain and fulfill our contracts with customers to the extent that we expect to recover these costs and if the benefit is longer than one year. These costs are amortized to operating expense over the expected period of the benefit in a manner that is consistent with the transfer of the related goods or services to which the asset relates. We impair the asset when recoverability is not anticipated. We capitalized a portion of commission expense, implementation and other costs that represents the cost to obtain a contract. The remaining unamortized contract costs were ~~$1.3~~$0.6 million and ~~$1.7~~$1.0 million as of March 31, ~~2022~~2023 and ~~2021,~~December 31, 2022, respectively. For the ~~period~~periods presented, 0no impairment was recognized.

We have operating and finance leases for corporate and business offices, service facilities, call centers and certain equipment. Leases with an initial term of 12 months or less are generally not recorded on the balance sheet, unless the arrangement includes an option to purchase the underlying asset, or an option to renew the arrangement, that we are reasonably certain to exercise (short-term ~~leases)~~lease). Our leases have remaining lease terms of one ~~year~~ to ~~six~~eight years, some of which may include options to extend the leases for up to an additional five years.

We sublease our Fullerton (CA), Jacksonville (FL) and Uxbridge (UK) facilities. The leases and subleases for these three facilities expire at various dates, the latest being during fiscal year ~~2023.~~2024.

As of March 31, ~~2022~~2023, assets recorded under finance and operating leases were approximately ~~$0.7~~$0.6 million and ~~$19.6~~$18.6 million, respectively, and accumulated ~~depreciation~~amortization associated with finance leases was ~~$0.8~~$1.1 million. As of December 31, ~~2021,~~2022, assets recorded under finance and operating leases were approximately ~~$0.8~~$0.6 million and ~~$21.4~~$18.6 million, respectively, and accumulated ~~depreciation~~amortization associated with finance leases was ~~$0.7~~$1.0 million. Operating lease right of use assets and lease liabilities are recognized at the lease commencement date based on the present value of lease payments over the lease term. The discount rate used to determine the commencement date present value of lease payment is the interest rate implicit in the lease, or when that is not readily determinable, we utilized our incremental borrowing rate, which is the rate incurred to borrow on a collateralized basis over a similar term at an amount equal to the lease payments in a similar economic environment. Since none of our leases has a readily determinable implicit interest rate, we use our incremental borrowing rate under our Texas Capital Bank Revolver Facility as the discount rate. Certain adjustments to the right-of-use asset may be required for items such as initial direct costs paid or incentives received.

There ~~is 0~~was no impairment of leases during the three months ended March 31, 2023 and 2022.

The following table presents supplemental balance sheet information related to our financing and operating leases:

For the three months ended March 31, ~~2022~~2023 and ~~2021~~2022, the components of lease expense were as follows:

The maturities of the Company’s finance and operating lease liabilities as of March 31, ~~2022~~2023 are as follows:

(1) Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, ~~2022~~2023 and the fiscal year ending December 31, ~~2023~~2024 of $0.6 million and ~~$0.2~~$0.4 million, respectively, are not included in the table above.

Our Amended and Restated Certificate of Incorporation authorizes us to issue 1.0 million shares of preferred stock. On January 30, 2018, we issued 9,926 shares of our Series A Preferred Stock to Wipro, LLC d/b/a Wipro US Branch IT Services (“Wipro”) at an issue price of $1,000 per share, for gross proceeds of $9.9 million pursuant to a Certificate of Designation filed with the State of Delaware on January 29, 2018. We incurred $0.2 million of transaction fees in connection with the issuance of the Series A Preferred Stock which were netted against the gross proceeds of $9.9 million on our Condensed Consolidated Financial Statements.

On June 30, 2022, the Company entered into a share repurchase agreement (the “Repurchase Agreement”) with Wipro, pursuant to which the Company agreed to repurchase all 9,926 shares of the Company’s Series A Preferred Stock ~~has~~then outstanding in exchange for (i) a cash payment equal to their liquidation value, or total cash payment of $9,926,000 and (ii) 100,000 shares of the ~~following rights~~ Company’s common stock, par value $1.00 per share (the “Common Stock”). The cash portion of the repurchase price was previously paid into escrow at the signing of the Repurchase Agreement on June 30, 2022 and ~~privileges:~~held in escrow by PNC Bank, National Association, pending the reissuance of the Preferred Stock from the State of New Jersey. Other than the release of previously escrowed funds, no additional cash was paid by Harte Hanks at closing.

~~Liquidation Rights~~On December 2, 2022, we completed the closing of our June 30, 2022 definitive agreement with Wipro to repurchase all of our outstanding Preferred Stock from Wipro, the sole holder of the Preferred Stock.

~~In the event of a liquidation, dissolution or winding down of~~ On March 20, 2023, the Company or a Fundamental Transaction (defined in the Certificate of Designation for the Series A Preferred Stock), whether voluntary or involuntary, the holders of the Series A Preferred Stock are entitled to receive, prior to and in preference to the holders of common stock, from the assets of the Company available for distribution, an amount equal to the greater of (i) the original issue price, plus any dividends accrued but unpaid thereon, and (ii) such amount per share as would have been payable to Wipro hadcancelled all shares of Series A Preferred Stock ~~been converted into common stock immediately before such liquidation.~~

~~Upon liquidation, after the payment of all preferential amounts required to be paid to the holders of Series A Preferred Stock, the remaining assets of the Company available for distribution~~pursuant to its ~~stockholders shall be distributed among~~Certificate of Elimination filed with the ~~holders~~Secretary of ~~Common Stock.~~State of Delaware.

~~Upon liquidation, dissolution or winding down of the Company, or a Fundamental Transaction (collectively, a “Liquidation”), shares of Series A Preferred Stock which have~~ ~~not~~ been otherwise converted to common stock shall be entitled to receive dividends that accrue at a rate of (i) 5.0% each year, or (ii) the rate that cash dividends are paid in respect of shares of common stock (with Series A Preferred Stock being paid on an as-converted basis in such case) for such year if such rate is greater than ~~5.0%.~~ ~~Dividends on the Series A Preferred Stock are cumulative and accrue to the holders thereof whether or~~ ~~not~~ ~~declared by the Board of Directors (the “Board”). Dividends are payable solely upon a Liquidation, and only if prior to such Liquidation such shares of Series A Preferred Stock have~~ ~~not~~ ~~been converted to common stock. As of~~ ~~March 31, 2022~~~~, cumulative dividends payable to the holders of Series A Preferred Stock upon a Liquidation totaled $2.1 million or $208.36 per share of Series A Preferred Stock.~~

~~At the option of the holders of Series A Preferred Stock, shares of Series A Preferred Stock~~ ~~may~~ ~~be converted into common stock at a rate of 100.91 shares of common stock for~~ ~~one~~ ~~share of Series A Preferred Stock, subject to certain future adjustments.~~

~~The Series A Preferred Stock does~~ ~~not~~ ~~have voting rights, except as otherwise required by law. Other rights afforded the holders of Series A Preferred Stock, under defined circumstances, include the election and removal of~~ ~~one~~ member of the Board as a separate voting class, the ability to approve certain actions of the Company prior to execution, and preemptive rights to participate in any future issuance of new securities. In addition, under certain circumstances, the holder of the Series A Preferred Stock is entitled to appoint an observer to our Board. The holder of the Series A Preferred Stock has elected to exercise its observer appointment rights but has ~~not~~ ~~exercised its right to appoint the board member.~~

~~We determined that the Series A Preferred Stock has contingent redemption provisions allowing redemption by the holder upon certain defined events. As the events that~~ ~~may~~ ~~trigger the redemption of the Series A Preferred Stock are~~ ~~not~~ ~~solely within our control, the Series A Preferred Stock is classified as mezzanine equity (temporary equity) in the Condensed Consolidated Balance Sheet as of~~ ~~March 31, 2022~~ ~~and~~ ~~December 31, 2021~~.

~~As of~~ ~~March 31, 2022~~ ~~and~~ ~~December 31, 2021~~~~, long-term debt was as follows:~~

As of March 31, ~~2022~~2023 and December 31, ~~2021~~2022, we had ~~$5.0~~$0 million of borrowings outstanding under the New Credit Facility (as defined below).

As of March 31, ~~2022~~~~, we had the ability to borrow an additional $19.0 million under the New Credit Facility.~~

~~As of each of~~ ~~March 31, 2022~~2023 and December 31, ~~2021~~2022, we had letters of credit outstanding in the amount of ~~$1.1~~$0.8 million. ~~NaN~~No amounts were drawn against these letters of credit at March 31, ~~2022~~2023. These letters of credit exist to support insurance programs relating to ~~worker‘s~~worker’s compensation, automobile, and general liability.

As of March 31, 2023, we had the ability to borrow $24.2 million under the New Credit Facility.

On April 17, 2017, we entered into a secured credit facility with Texas Capital Bank, N.A (“Texas Capital Bank”), that provided a $20.0 million revolving credit facility (the ~~old “Texas~~“Old Texas Capital Credit Facility”) and for letters of credit issued by Texas Capital Bank up to $5.0 million. Over the term of the old Texas Capital Credit Facility, we entered into a number of amendments to extend the term and reduce the borrowing capacity. The ~~old~~Old Texas Capital Credit Facility was secured by substantially all of the Company’s and its material domestic subsidiaries’ assets. The ~~old~~Old Texas Capital Credit Facility was guaranteed by HHS Guaranty, LLC, an entity formed to provide credit support for Harte Hanks by certain members of the Shelton family (descendants of one of our founders). The ~~old Texas Capital Credit Facility originally had an expiration date of~~ ~~April 17, 2019,~~ ~~at which point all outstanding amounts would have been due. On~~ ~~January 9, 2018,~~ ~~we entered into an amendment to the old Texas Capital Credit Facility that increased the borrowing capacity to $22.0 million and extended the maturity by~~ ~~one~~ ~~year to~~ ~~April~~ ~~17,~~~~2020.~~ On ~~May 7, 2019,~~ ~~we entered into a~~ ~~second~~ ~~amendment to the old Texas Capital Credit Facility which further extended the maturity of the facility by~~ ~~one~~ ~~year to~~ ~~April 17, 2021.~~ On ~~May~~ ~~11,~~~~2020,~~ ~~we entered into a~~ ~~third~~ ~~amendment to the old Texas Capital Credit Facility which further extended the maturity of the facility by~~ ~~one~~ ~~year to~~ ~~April 17, 2022~~ ~~and decreased the borrowing capacity to $19.0 million. On~~ ~~May~~ 5,~~2021,~~ ~~we entered into a~~ ~~fourth~~ ~~amendment to the old Texas Capital Credit Facility which further extended the maturity of the facility by~~ ~~one~~ ~~year to~~ ~~April 17, 2023~~ ~~and decreased the borrowing capacity to $15.0 million. The old~~Old Texas Capital Credit Facility was secured by substantially all our assets and ~~continues to be~~was guaranteed by HHS Guaranty, LLC ("HHS").

~~The old Texas Capital Credit Facility was subject to customary covenants requiring insurance, legal compliance, payment of taxes, prohibition of~~ ~~second~~ ~~liens, and secondary indebtedness, as well as the filing of quarterly and annual financial statements. The Company had been in compliance of all the requirements.~~

Under the ~~old~~Old Texas Capital Credit Facility, we were permitted to elect to accrue interest on outstanding principal balances at either LIBOR plus 1.95% or prime plus 0.75%. Unused commitment balances accrued interest at 0.50%. We were required to pay a quarterly fee of ~~0.5%~~0.50% of the value of the collateral HHS pledged to secure the facility as consideration for the ~~guarantee, which for the year ended~~ ~~December 31, 2021~~ ~~amounted to $0.4 million.~~guarantee.

On December 21, 2021, the Company entered into a new three-year, $25.0 million asset-based revolving credit facility (the "New Credit Facility") with Texas Capital Bank. The Company’s obligations under the New Credit Facility are guaranteed on a joint and several basis by the Company’s material subsidiaries (the “Guarantors”). The New Credit Facility is secured by substantially all of the assets of the Company and the Guarantors pursuant to a Pledge and Security Agreement, dated as of December 21, 2021, among the Company, Texas Capital Bank and the other grantors party thereto (the "Security Agreement").

The New Credit Facility is subject to certain covenants restricting the Company's and its subsidiaries' ability to create, incur, assume or become liable for indebtedness; make certain investments; pay dividends or repurchase the Company's stock; create, incur or assume liens; consummate mergers or acquisitions; liquidate, dissolve, suspend or cease operations; or modify accounting or tax reporting methods (other than as required by U.S. GAAP). The Company was in compliance with all of the requirements as of March 31, ~~2022.~~2023.

The loans under the New Credit Facility accrue interest at a variable rate equal to the Bloomberg Short-Term Bank Yield Index Rate plus a margin of 2.25% per annum. The interest rate was ~~2.65% as~~6.81% as of March 31, 2023~~31,~~~~2022.~~. The outstanding amounts advanced under the New Credit Facility are due and payable in full on December 21, 2024.Unused commitment balances accrued fees at a rate of 0.25%.

In connection with entering into the New Credit Facility, the Company and Texas Capital Bank terminated the ~~old~~Old Texas Capital Credit Facility. Prior to termination of the ~~old~~Old Texas Capital Credit Facility, the Company used cash on hand to pay down $12.1 million outstanding under the ~~old~~Old Texas Capital Credit Facility and the remaining $5.0 million of loans outstanding under the ~~old~~Old Texas Capital Credit Facility were deemed to be outstanding under the New Credit Facility. Unlike the ~~old~~Old Texas Capital Credit Facility, Texas Capital Bank did not require the New Credit Facility to be guaranteed by HHS.

Cash payments for interest were ~~$97,000~~$138 thousand and ~~$99,000 and~~$97 thousand for the three months ended March 31, ~~2022~~2023 and ~~2021~~2022, respectively.

On ~~April 14, 2020,~~ the Company entered into a promissory note with Texas Capital Bank, for an unsecured loan with a principal amount of $10.0 million made to the Company pursuant to the Paycheck Protection Program (“PPP Term Note”) under the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”).

~~The proceeds were used to maintain payroll or make certain permitted interest payments, lease payments and utility payments.~~

~~We applied for forgiveness of the entire $10.0 million PPP Term Note in the~~ ~~first~~ ~~quarter of~~ ~~2021~~ ~~because we used the proceeds from the loan as contemplated under the CARES Act. On~~ ~~June 10, 2021,~~ we received notice that the entire amount of our PPP Loan was forgiven by the SBA. We recorded the $10.0 million of debt extinguishment as "Gain from extinguishment of debt" in the Condensed Consolidated Statements of Comprehensive Income (Loss) in the ~~three~~ ~~months ended~~ ~~June 30, 2021.~~

We maintain stock incentive plans for the benefit of certain officers, directors, and employees. Our stock incentive plans provide for the ability to issue stock options, cash stock appreciation rights, performance stock units, phantom stock units and cash performance stock units. Our cash stock appreciation rights, phantom stock units and cash performance stock units settle solely in cash and are treated as the current liability, which are adjusted each reporting period based on changes in our stock price.

Compensation expense for stock-based awards is based on the fair values of the awards on the date of grant and is recognized on a straight-line basis over the vesting period of the entire award in the “Labor” line of the Condensed Consolidated Statements of Comprehensive ~~Income (Loss).~~Income. We recognized ~~$0.3~~$0.5 million and ~~$0.2~~$0.3 million of stock-based compensation expense during the three months ended March 31, ~~2022~~2023 and ~~2021~~2022, respectively.

Prior to January 1, 1999, we provided a defined benefit pension plan for which most of our employees were eligible to participate (the “Qualified Pension Plan”). In conjunction with significant enhancements to our 401(k) plan, we elected to freeze benefits under the Qualified Pension Plan as of December 31, 1998.

In 1994, we adopted a non-qualified, unfunded, supplemental pension plan (the “Restoration Pension Plan”) covering certain employees, which provides for incremental pension payments so that total pension payments equal those amounts that would have been payable from the principal pension plan were it not for limitations imposed by income tax regulation. The benefits under the Restoration Pension Plan were intended to provide benefits equivalent to our Qualified Pension Plan as if such plan had not been frozen. We elected to freeze benefits under the Restoration Pension Plan as of April 1, 2014.

At the end of 2020, the Board of Directors of the Company approved the division of the Qualified Pension Plan into two distinct plans, “Qualified Pension Plan I” and “Qualified Pension Plan II.” The assets and liabilities of the Qualified Pension Plan that were attributable to certain participants in Qualified Pension Plan II were spun off and transferred into Qualified Pension Plan II effective as of the end of December 31, 2020, in accordance with Internal Revenue Code section 414 (I) and ERISA Section 4044.

In January 2023, the Board of Directors of the Company approved the termination of the Qualified Pension Plan I. The termination process will take approximately 18 months to complete and will result in the transfer of our obligations pursuant to this pension plan to a third-party provider.

The overfunded or underfunded status of our defined benefit post-retirement plans is recorded as an asset or liability on our balance sheets. The funded status is measured as the difference between the fair value of plan assets and the projected benefit obligation. Periodic changes in the funded status are recognized through other comprehensive income in the Consolidated Statements of Comprehensive Income. We currently measure the funded status of our defined benefit plans as of December 31, the date of our year-end Consolidated Balance Sheets.

Based on current estimates, we ~~are~~will be required to make a ~~$1.3~~$1.6 million contribution to the combined qualified Pension Plan in ~~2022~~2023. We made ~~a $0.2~~$0.3 million of such $1.6 million aggregate contribution in the three months ended March 31, 2023~~31,~~~~2022.~~.

We are not required to make, and do not intend to make, any contributions to our Restoration Pension Plan in 2023other than to the extent needed to cover benefit payments. We made benefit payments under this supplemental plan of $0.4 million ~~and $0.4 million~~ in the three months ended March 31, ~~2022~~2023 and ~~2021~~2022~~, respectively.~~.

The income tax benefit was $0.5 million and income tax provision was ~~$0.5 million and $0.6~~$0.5 million for the three months ended March 31, ~~2022~~2023 and ~~2021~~2022, respectively. The provision for income taxes resulted in an effective income tax rate of 41.8% for the three months ended March 31, 2023 and 12.0% for the three months ended March 31, ~~2022~~2022. ~~and (50.6%) for the~~ ~~three~~ ~~months ended~~ ~~March~~ ~~31,~~~~2021.~~ ~~The effective rate differs from the federal statutory rate of 21.0%, primarily due to the change in valuation allowance, U.S. state income taxes and income earned in foreign jurisdictions.~~

In response to the COVID-19 pandemic, the CARES Act was signed into law in March 2020. The CARES Act lifts certain deduction limitations originally imposed by the Tax Cuts and Jobs Act of 2017 (“2017 Tax Act”). Under the CARES Act, corporate taxpayers may carryback net operating losses (“ NOLs”) realized during 2018 through 2020 for up to five years, which was not previously allowed under the 2017 Tax Act. The CARES Act also eliminates the 80% of taxable income limitations by allowing corporate entities to fully utilize NOL carryforwards to offset taxable income in 2018, 2019 or 2020. Taxpayers may generally deduct interest up to the sum of 50% of adjusted taxable income plus business interest income (30% limit under the 2017 Tax Act) for tax years beginning January 1, 2019 and 2020. The CARES Act allows taxpayers with alternative minimum tax credits to claim a refund in 2020 for the entire amount of the credits instead of recovering the credits through refunds over a period of years, as originally enacted by the 2017 Tax Act. In addition, the CARES Act raises the corporate charitable deduction limit to 25% of taxable income and makes qualified improvement property generally eligible for 15-year cost-recovery and 100% bonus depreciation. As of December 31, 2020, the Company filed federal net operating loss carryback claims resulting in an income tax refund for $6.4 million and $3.2 million for tax years 2019 and 2018, respectively. As of March 31, ~~2022,~~ 2023, the Company has received the tax refunds ~~for the tax years~~ ~~2019~~ ~~and~~ ~~2018~~ ~~and~~ ~~$0.2 million of income tax refunds~~ from the carryback of the ~~loss generated in~~ ~~2020.~~ ~~The Company expects to receive an additional $7.6 million from the~~ ~~2020~~ ~~net operating loss carryback claim in~~ ~~2022.~~losses.

~~Harte Hanks,~~We or one of ~~its~~our subsidiaries ~~files~~file income tax returns in the U.S. federal, U.S. state, and foreign jurisdictions. For U.S. state returns, we are no longer subject to tax examinations for tax years prior to~~2016.~~2017.For U.S. federal and foreign returns, we are no longer subject to tax examinations for tax years prior to ~~2016.~~2017.

We have elected to classify any interest expense and penalties related to income taxes within income tax expense in our Condensed Consolidated Statements of Comprehensive ~~Income (Loss).~~Income. We did not have a significant amount of interest or penalties accrued at March 31, ~~2022~~2023 or December 31, ~~2021~~2022.

In periods in which the Company has net income, the Company is required to calculate earnings per share (“EPS”) using the two-class method. The two-class method is required because the Company’s Series A Preferred Stock is considered a participating security with objectively determinable and non-discretionary dividend participation rights. Series A Preferred stockholders have the right to participate in dividends above their five percent dividend rate should the Company declare dividends on its common stock at a dividend rate higher than the five percent (on an as-converted basis). Under the two-class method, undistributed and distributed earnings are allocated on a pro-rata basis to the common and the preferred stockholders. The weighted-average number of common and preferred stock outstanding during the period is then used to calculate EPS for each class of shares.

In periods in which the Company has a net loss, basic loss per share is calculated using the treasury stock method. The treasury stock method is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period. The two-class method is not used, because the calculation would be anti-dilutive.

For the three months ended March 31, ~~2022~~2023 and ~~2021~~2022, respectively, the following shares have been excluded from the calculation of shares used in the diluted EPS calculation: 9,921 and 15,074 ~~and 86,156~~ shares of anti-dilutive market price options; ~~76,925~~0 and ~~761,421~~76,925 of anti-dilutive unvested restricted shares; and ~~1,001,614~~0 and 1,001,614 shares of anti-dilutive Series A Preferred Stock (as if converted).

Comprehensive Income ~~(Loss)~~ for a period encompasses net income (loss) and all other changes in equity other than from transactions with our stockholders.

Changes in accumulated other comprehensive income ~~(loss)~~ by component were as follows:

Reclassification amounts related to the defined pension plans are included in the computation of net periodic pension benefit cost (see Note H, Employee Benefit Plans).

On December 1, 2022 (the “Closing Date”), we purchased substantially all of the assets (the “Transaction”) of Inside Out Solutions, LLC, a Florida limited liability company (“InsideOut”), for an aggregate purchase price of approximately $7.5 million (the “Purchase Price”) pursuant to an asset purchase agreement, dated as of December 1, 2022 by and between Harte Hanks and InsideOut (the “Asset Purchase Agreement”).

InsideOut is a premium sales enablement agency offering technology and data driven support to technology, media telecommunications, business services, industrial, and financial technology customers in the North American and European markets with its headquarters in St. Petersburg, Florida.

The acquisition of InsideOut further expands our capabilities within our marketing services and customer care segments and strengthens our ability to drive profitable revenue growth within our current sales enablement offerings, including: (i) demand generation which creates qualified marketing leads for our clients, and (ii) inside sales offerings to further promote a client’s internal growth objectives. In addition, the owner and CEO of InsideOut entered into a two-year consulting agreement with the Company, which will ensure consistency in our delivery of these sales enablement offerings, post-closing.

Pursuant to the Asset Purchase Agreement, $5.75 million of the Purchase Price was paid in cash at closing, $1.0 million in cash was placed in escrow to satisfy indemnification obligations, if any, and separately, to satisfy earn-outs related to future revenue performance. In addition, $0.75 million of the Purchase Price was paid at closing in shares of Common Stock issued in a private placement. The share amount was based on the volume weighted closing price over the fifteen trading days ending on November 28, 2022. The $1.0 million of cash in the escrow account is included in other current assets in our balance sheet as of March 31, 2023 and December 31, 2022.

The Purchase Price is subject to a post-closing net working capital true-up 180-days after the Closing Date if net working capital is not between $1.3 million and $1.6 million.

The acquisition was accounted for under the acquisition method of accounting with the Company treated as the acquiring entity. Accordingly, the consideration paid by the Company to complete the acquisition has been recorded to the assets acquired and liabilities assumed based upon their estimated fair values as of the date of the acquisition. The carrying values for current assets and liabilities were deemed to approximate their fair values due to the short-term nature of these assets and liabilities. The following table shows the amounts recorded as of their acquisition date.

We recognized $3.6 million of intangible assets and $2.4 million of goodwill associated with this acquisition. The amount of goodwill recorded reflects expected earning potential and synergies with our Customer Care segment. We are amortizing the intangible assets on a straight-line basis over its useful life of five years. A summary of the Company’s intangible asset as of March 31, 2023 is as follows:

Estimated future amortization expense related to intangible assets as of March 31, 2023 is as follows:

The Company's result of operations for the quarter ended March 31, 2023 includes revenue of $2.8 million and net earnings of $0.5 million from the InsideOut operation.

In the normal course of our business, we are obligated under some agreements to indemnify our clients as a result of claims that we infringe on the proprietary rights of third parties. The terms and duration of these commitments vary and, in some cases, may be indefinite, and certain of these commitments do not limit the maximum amount of future payments we could become obligated to make thereunder; accordingly, our actual aggregate maximum exposure related to these types of commitments is not reasonably estimable. Historically, we have not been obligated to make significant payments for obligations of this nature, and 0no liabilities have been recorded for these obligations in our condensed consolidated financial statements.

We are also subject to various claims and legal proceedings in the ordinary course of conducting our businesses and, from time to time, we may become involved in additional claims and lawsuits incidental to our businesses. We routinely assess the likelihood of adverse judgments or outcomes to these matters, as well as ranges of probable losses; to the extent losses are reasonably estimable. Accruals are recorded for these matters to the extent that management concludes a loss is probable and the financial impact, should an adverse outcome occur, is reasonable estimable.

In the opinion of management, appropriate and adequate accruals for legal matters have been made, and management believes that the probability of a material loss beyond the amounts accrued is remote. Nevertheless, we cannot predict the impact of future developments affecting our pending or future claims and lawsuits. We expense legal costs as incurred, and all recorded legal liabilities are adjusted as required as better information becomes available to us. The factors we consider when recording an accrual for contingencies include, among others: (i) the opinions and views of our legal counsel; (ii) our previous experience; and (iii) the decision of our management as to how we intend to respond to the complaints.

~~As described in Note F,~~ ~~Long-Term Debt~~~~, the old Texas Capital Credit Facility was secured by HHS Guaranty, LLC, an entity formed to provide credit support for the Company by certain members of the Shelton family (descendants of~~ ~~one~~ ~~of our founders). The arrangement was terminated in connection with the entry into the New Credit Facility because Texas Capital Bank did~~ ~~not~~ ~~require~~ ~~third~~~~-party credit support for the borrowings under the New Credit Facility.~~

~~Our management team continuously reviews and adjusts our cost structure and operating footprint, optimize our operations, and invest in improved technology. During~~ ~~2020,~~ in an effort to right-size our operating footprint, we terminated leases in Wilkes Barre (PA) and Grand Prairie (TX) and exited our last direct mail facility in Jacksonville (FL). We completed the migration of our fulfillment business from the Grand Prairie (TX) operations into a new 400,000 square foot facility in Kansas City (KS) in ~~December~~ ~~2020.~~ ~~In the~~ ~~first~~ ~~quarter of~~ ~~2021,~~ ~~we completed the migration of our Shawnee (KS) operations to Kansas City (KS). The Shawnee (KS) facility lease expired on~~ ~~April 30, 2021.~~ ~~The new Kansas City location is now our primary facility in the Midwest. In~~ ~~2020,~~ ~~we successfully reduced the footprint of our Customer Care business by reducing our Austin (TX) office location by approximately~~ ~~50,000~~ ~~square feet in addition to exiting~~ ~~one~~ ~~of our~~ ~~two~~ ~~Manila offices since the business is operating effectively in a work-from-home environment.~~

~~In connection with our cost-saving and restructuring initiatives, we incurred total restructuring charges of $27.6 million through the end of~~ ~~2021.~~ ~~We completed our restructuring in~~ ~~2021,~~ ~~and expect 0 further restructuring expenses in~~ ~~2022~~ ~~related to our restructuring plan.~~

~~In the~~ ~~three~~ ~~months ended~~ ~~March 31, 2021,~~ ~~we recorded restructuring charges of $2.2 million, which~~ ~~included~~ ~~$0.2 million of severance charges, $0.3 million in lease impairment expense and $1.7 million of facility related and other expenses.~~

~~The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statements of Comprehensive Income (Loss).~~

~~The following table summarizes the changes in liabilities related to restructuring activities:~~

Harte Hanks is a leading global customer experience company. We have organized our operations into 3three business segments based on the types of products and services we provide: Marketing Services, Customer Care, Fulfillment & Logistics Services.

Our Marketing Services segment leverages data, insight, and experience to support clients as they engage customers through digital, traditional, and emerging channels. We partner with clients to develop strategies and tactics to identify and prioritize customer audiences in B2C and B2B transactions. Our key service offerings include strategic business, brand, marketing and communications planning, data strategy, audience identification and prioritization, predictive modeling, creative development and execution across traditional and digital channels, website and app development, platform architecture, database build and management, marketing automation, and performance measurement, reporting and optimization.

Our Customer Care segment offers intelligently responsive contact center solutions, which use real-time data to effectively interact with each customer. Customer contacts are handled through phone, e-mail, social media, text messaging, chat and digital self-service support. We provide these services utilizing our advanced technology infrastructure, human resource management skills and industry experience.

Our Fulfillment & Logistics Services segment consists of mail and product fulfillment and logistics services. We offer a variety of product fulfillment solutions, including printing on demand, managing product recalls, and distributing literature and promotional products to support B2B trade, drive marketing campaigns, and improve customer experience. We are also a provider of third-party logistics and freight optimization in the United States. Prior to the sale of our direct mail equipment in 2020, this segment also included our direct mail operations. Outsourced direct mail is now included in our Marketing Services segment.

There are three principal financial measures reported to our CEO (the chief operating decision maker) for use in assessing segment performance and allocating resources. Those measures are revenue, operating income (loss) and operating income (loss) plus depreciation and amortization (“EBITDA”). Operating income ~~(loss)~~ for segment reporting disclosed below, is revenues less operating costs and allocated corporate expenses. Segment operating expenses include allocations of certain centrally incurred costs such as employee benefits, occupancy, information systems, accounting services, internal legal staff, and human resources administration. These costs are allocated based on actual usage or other appropriate methods. Unallocated corporate expenses are corporate overhead expenses not attributable to the operating groups. Interest income and expense are not allocated to the segments. The Company does not allocate assets to our reportable segments for internal reporting purposes, nor does our CEO evaluate operating segments using discrete asset information. The accounting policies of the segments are consistent with those described in the Note A, Overview and Significant Accounting Policies.

(1~~) Operating expense in this segment includes $0.8 million favorable litigation settlement as well as the related legal expenses.~~

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

This report, including the Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”), contains “forward-looking statements” within the meaning of the federal securities laws. All such statements are qualified by this cautionary note, which is provided pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and Section 21E of the Exchange Act. Forward-looking statements ~~may~~will also be included from time to time in our other public filings, press releases, our website, and oral and written presentations by management. Statements other than historical facts are forward-looking and may be identified by words such as “may,” “will,” “expects,” “believes,” “anticipates,” “plans,” “estimates,” “seeks,” “could,” “intends,” or words of similar meaning. Examples include statements regarding (1) our strategies and initiatives, including ~~our ability to reduce costs and make other adjustments to our cost structure and other~~ actions designed to respond to market conditions and improve our performance, (2) our financial outlook for revenues, earnings (loss) per share, operating income (loss), expense related to equity-based compensation, capital resources and other financial items, if any, (3) expectations for our businesses and for the industries in which we operate, including the impact of economic conditions of the markets we serve on the marketing expenditures and activities of our clients and prospects, (4) competitive factors, (5) acquisition and development plans, (6) expectations regarding legal proceedings and other contingent liabilities, and (7) other statements regarding future events, conditions, or outcomes.

These forward-looking statements are based on current information, expectations, and estimates and involve risks, uncertainties, assumptions, and other factors that are difficult to predict and that could cause actual results to vary materially from what is expressed in or indicated by the forward-looking statements. In that event, our business, financial condition, results of operations, or liquidity could be materially adversely affected and investors in our securities could lose part or all of their investments. Some of these risks, uncertainties, assumptions, and other factors can be found in our filings with the SEC, including the factors discussed under “Item 1A. Risk Factors” in the ~~2021~~2022 10-K, Part II, and in our other reports filed or furnished with the SEC. The forward-looking statements included in this report and those included in our other public filings, press releases, our website, and oral and written presentations by management are made only as of the respective dates thereof, and we undertake no obligation to update publicly any forward-looking statement in this report or in other documents, our website, or oral statements for any reason, even if new information becomes available or other events occur in the future, except as required by law.

The following MD&A section is intended to help the reader understand the results of operations and financial condition of Harte Hanks. This section is provided as a supplement to, and should be read in conjunction with, our Condensed Consolidated Financial Statements and the accompanying notes included herein as well as our ~~2021~~2022 10-K. Our ~~2021~~2022 10-K contains a discussion of other matters not included herein, such as disclosures regarding critical accounting policies and estimates, and contractual obligations. See Note A, Overview and Significant Accounting Policies, in the Notes to Condensed Consolidated Financial Statements for further information.

Harte Hanks, Inc. is a leading global customer experience company operating in three business segments: Marketing Services, Customer Care, and Fulfillment & Logistics Services. Our mission is to partner with clients to provide them with a robust customer-experience, or CX, strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Our services include strategic planning, data strategy, performance analytics, creative development and execution; technology enablement; marketing automation; B2B and B2C e-commerce; cross-channel customer care; and product, print, and mail fulfillment.

We are affected by the general, national, and international economic and business conditions in the markets where we and our customers operate. Marketing budgets are largely discretionary in nature, and as a consequence are easier for our clients to reduce in the short-term than ~~all~~ other expenses. Our revenues are also affected by the economic fundamentals of each industry that we serve, various market factors, including the demand for services by our clients, and the financial condition of and budgets available to our clients, among other factors. Due to the COVID-19 pandemic, recent increases in inflation and interest rates throughout the globe, and other geopolitical uncertainties, including but not limited to the ongoing war between Russia and Ukraine, there is continued uncertainty and significant disruption in the global economy and financial markets. We remain committed to making the investments necessary to execute our multichannel strategy while also continuing to adjust our cost structure to ~~reduce costs.~~appropriately reflect our operations and outlook. .

~~We continue~~Management is closely monitoring inflation and wage pressure in the market, and the potential impact to ~~face a challenging competitive environment. The sale of~~ our direct mail assets and equipment to Summit in April 2020, together with the restructuring activities we undertook over the last two years, have and will continue to result in a decrease of recurring expenses. These are all part of our efforts to prioritize our investments and focus on our core business of partnering with our clients to seamlessly manage experiences with their customers. We believe these efforts are paying-off as we experienced our first year-over-year revenue increase in over five years. Absent any significant shocks to the regional and global economic environment, we anticipate continued positive momentum. Together our revenue increase and cost rationalization have enhanced our liquidity and financial flexibility, and we believe this trend will continue, although no assurance can be given that this will be the case. For additional information, see “Liquidity and Capital Resources” section.

In the first quarter of 2020, we took several precautionary measures designed to help minimize the risk of the spread of COVID-19 among our employees, including suspending all non-essential employee travel worldwide, temporarily closing the majority of our domestic and foreign offices, extensively and frequently disinfecting our offices that remained open, enforcing social distancing to the extent possible and requiring the majority of our employees to work remotely.business. While ~~portion of our workforce has started to return to the office, many of our employees will continue to work remotely on a permanent basis.~~

We continue to closely monitor the impact of the COVID-19 pandemic on all aspects of our business, including the impact on our customers, employees, suppliers, supply-chain, freight costs, vendors and business partners, as well as how it has impacted our liquidity and ability to comply with covenants in our credit agreement. The emergence of new variants exacerbates the uncertainty surrounding the impact of the virus on the global economy, in general, and our business, in particular.

In connection with the pandemic, some of our customers have reduced the amount of work we provide to them while other customers have requested accommodations including extensions of payment or restructuring of agreements. However, due to pandemic-related changes, including an increased need for contact center services, our Customer Care solutions services secured new contracts as well as increased volume for existing customers. While the pandemicinflation has not had a material ~~effect~~impact to our business, it is possible a material increase in inflation could have an impact on our clients, and in turn, in our business.

To improve our strategic posture in terms of go-to-market approach and cost structure, we have begun the process of combining our Marketing Services and Customer Care segment into a single segment called Customer Experience. We expect the revised segment structure to be complete by the end of 2023.

On May 2, 2023, the Board of Directors of Harte Hanks approved a share repurchase program to maximize shareholder value with authorization to repurchase $6.5 million of the Company’s Common Stock.

On December 1, 2022, we purchased substantially all of the assets (the “Transaction”) of Inside Out Solutions, LLC, a Florida limited liability company (“InsideOut”), for an aggregate purchase price of approximately $7.5 million (the “Purchase Price”) pursuant to an asset purchase agreement, dated as of December 1, 2022 by and between Harte Hanks and InsideOut (the “Asset Purchase Agreement”).

InsideOut is a premium sales enablement agency offering technology and data driven support to technology, media telecommunications, business ~~liquidity or~~services, industrial, and financial technology customers in the North American and European markets with its headquarter in St. Petersburg, Florida.

The acquisition of InsideOut further expands our CX capabilities within our Marketing Services and Customer Care segments and strengthens our ability to ~~comply~~drive profitable revenue growth within our current sales enablement offerings, including: (i) demand generation which creates qualified marketing leads for our clients, and (ii) inside sales offerings to further promote a client’s internal growth objectives. In addition, the owner and CEO of InsideOut entered into a two-year consulting agreement with ~~covenants to date, given the dynamic nature of the pandemic, we may experience material impacts in the future. We recommend that you review “Item 1A. Risk Factors”~~us, which will ensure consistency in our ~~2021 Annual Report on Form 10-K for a further discussion on COVID-19.~~ delivery of these sales enablement offerings, post-closing.

Three months ended March 31, ~~2022~~2023 vs. Three months ended March 31, ~~2021~~2022

Revenues ~~increased $5.3~~decreased $1.9 million, or ~~12.1%~~4.0%, in the three months ended March 31, ~~2022,~~2023, compared to the three months ended March 31, ~~2021.~~2022. Revenue in our Customer Care segment decreased $3.3 million, or 18.8%, to $14.4 million, and revenue in our Marketing Services segment decreased $1.7 million, or 13.0%, to $11.2 million. Revenue in our Fulfillment & Logistics Services segment increased ~~$4.1~~$3.1 million, or ~~28.4%~~16.7%, to ~~$18.4~~$21.5 million. ~~Revenue in our Customer Care segment increased $1.2 million, or 7.2%, to $17.7 million, and revenue in our Marketing Services segment increased $46 thousand, or 0.4%, to $12.9 million.~~

Three months ended March 31, ~~2022~~2023 vs. Three months ended March 31, ~~2021~~2022

Operating expenses were $46.1 million in the three months ended March 31, 2023, a slight increase of $0.9 million, or 2.0%, compared to $45.2 million in the three months ended March 31, ~~2022, a decrease of $0.6 million, or 1.3%, compared to $44.6 million in the three months ended March 31, 2021.~~2022.

Production and distribution expenses increased ~~$2.7~~$1.7 million, or ~~24.2%~~13.6%, compared to the three months ended March 31, ~~2021,~~2022, primarily due to the change in revenue mix resulting in higher transportation costs in our Fulfillment & Logistics Services segment, which was partially offset by the lower brokered costs due to ~~support additional logistics~~lower brokered revenue as compared to the prior year quarter ~~and higher brokered, or outsourced costs due to higher brokered revenue~~. Advertising, Selling, General and Administrative expenses increased ~~$0.5~~$0.2 million, or ~~12.4%~~2.5%, compared to three months ended March 31, ~~2021~~2022 primarily due to ~~a litigation settlement of $0.8 million in our favor in 2021.~~the higher professional fees. Labor expense decreased ~~$0.4M,~~$1.5 million, or ~~1.5%~~5.6%, compared to the three months ended March 31, ~~2021~~2022 primarily due to lower labor expense in ~~Marketing Service from lower headcount, partially offset by the increased labor expense in~~ the Customer Care segment associated with ~~higher~~the lower revenue.

~~Restructuring expenses were $0.0 million and $2.2 million for the three months ended March 31, 2022 and 2021, respectively. See Note N,~~ ~~Restructuring Activities,~~ ~~in the Notes to Condensed Consolidated Financial Statements for further discussion of restructuring activities.~~

The largest components of our operating expenses are labor, transportation expenses and outsourced costs. Each of these costs is, at least in part, variable and tends to fluctuate in line with revenues and the demand for our services. Transportation rates have increased over the last few years due to demand and supply fluctuations within the transportation industry. Future changes in transportation expenses will continue to impact our total production costs and total operating expenses, and in turn our margins, and may have an impact on future demand for our supply chain management services.

Postage costs for mailings are borne by our clients and are not directly reflected in our revenues or expenses.

Three months ended March 31, ~~2022~~2023 vs. Three months ended March 31, ~~2021~~2022

Interest ~~expense,~~income, net, in the three months ended March 31, ~~2022 decreased $134 thousand~~2023 was $210k as compared to interest expense, net of $134k for the three months ended March 31, ~~2021~~2022. The $344k increase in interest income is primarily due to the ~~lower debt balances as compared~~interest income we received from the IRS related to our tax refund claims during the ~~prior year quarter.~~2023 quarter .

Three months ended March 31, ~~2022~~2023 vs. Three months ended March 31, ~~2021~~2022

Other ~~income,~~expense, net, for the three months ended ~~March 31, 2022~~ ~~was comparable to the amount in the three months ended~~ March 31, ~~2021~~2023 was $2.6 million of expense compared to $39K of other income, net, in the prior year quarter . The increase in other expense, net was mainly associated with change in foreign currency gain and loss.

Three months ended March 31, ~~2022vs.~~2023vs. Three months ended March 31, ~~2021~~2022

The income tax ~~provision~~benefit of $0.5 million in the first quarter of ~~2022~~2023 represents a decrease in income tax provision of ~~$0.1~~$1.0 million when compared to the first quarter of ~~2021~~2022. Our effective tax rate was ~~12.0%~~41.8% for the first quarter of ~~2022~~2023, an increase of 29.8% from ~~(50.6)% for~~ the first quarter of ~~2021~~2022. The effective tax rate differs from the federal statutory rate of 21.0%, primarily due to the change in valuation allowance, U.S. state income taxes and income earned in foreign jurisdictions.

The following is a discussion and analysis of the results of our reporting segments for the three months ended March 31, ~~2022~~2023 and ~~2021.~~2022. There are three principal financial measures reported to our CEO (the chief operating decision maker) for use in assessing segment performance and allocating resources. Those measures are revenue, operating income (loss) and operating income (loss) plus depreciation and amortization (“EBITDA”). For additional information, see Note O,N, Segment Reporting, in the Notes to Condensed Consolidated Financial Statements.

Three months ended March 31, ~~2022vs.~~2023vs. Three months ended March 31, ~~2021~~2022

Marketing Services segment revenue ~~increased $46 thousand,~~decreased $1.7 million, or ~~0.4%~~13.0%, due to ~~the higher broker generated revenue which was offset by the decreased~~a decrease in direct mail service volume from ~~the~~ existing customers. Operating income for the three months ended March 31, ~~2022~~2023 ~~increased $0.9~~decreased $0.2 million from the prior year quarter due to ~~our cost reduction efforts.~~the reduced revenue.

Three months ended March 31, ~~2022vs.~~2023vs. Three months ended March 31, ~~2021~~2022

Customer Care segment revenue ~~increased $1.2~~decreased $3.3 million, or ~~7.2%~~18.7%, primarily due to $4.5 million decrease in both non-recurring pandemic-related projects and a large recall project from last year which was partially offset by $2.8 million revenue from ~~new customers and an increase in volumes with existing customers.~~InsideOut. Operating Income was ~~$3.3~~$1.6 million for the three months ended March 31, ~~2022~~2023, compared to operating income of ~~$2.3~~$3.3 million for the three months ended March 31, ~~2021~~2022. The ~~$1.0~~$1.7 million ~~improvement~~decrease was ~~driven~~due to lower revenue which was partially offset by ~~higher revenue from extension of Covid related project work and increased volume from other clients.~~ our cost reduction efforts.

Three months ended March 31, ~~2022vs.~~2023vs. Three months ended March 31, ~~2021~~2022

Fulfillment & Logistics Services segment revenue increased ~~$4.1~~$3.1 million, or ~~28.4%~~16.7%, primarily driven by ~~revenue from new customers and an~~the increase in work from existing customers. Operating income was $2.0 million for the three months ended March 31, 2023 compared to $2.2 million for the three months ended March 31, ~~2022 compared to $1.1~~2022. The $0.2 million ~~for the three months ended March 31, 2021. The $1.1 million improvement~~decrease in operating income was primarily ~~driven by the~~due to higher ~~revenue and our cost reduction efforts. Operating income for the prior year period included a favorable $750 thousand litigation settlement.~~transportation costs associated with higher logistics revenue.

Our cash and cash equivalent balances were ~~$9.7~~$13.1 million and ~~$11.9~~$10.4 million at March 31, ~~2022~~2023 and December 31, ~~2021,~~2022, respectively. ~~Our~~As of March 31, 2023, we had the ability to borrow an additional $24.2 million under our New Credit Facility. The cash deposited in an escrow account to satisfy our contingent payment obligations in connection with the acquisition of InsideOut is not included in our cash and cash equivalent ~~and~~or restricted cash balances ~~were $12.2 million and $15.1 million at~~as of March 31, ~~2022 and December 31, 2021, respectively.~~2023.

During 2020, we received an aggregate of $9.6 million in tax refunds related to our net operating loss ("NOL") and capital loss carryback for the 2013-2018 tax years. We ~~also expect to receive~~received $2.5 million in tax refunds in 2022 and received an additional tax ~~refunds~~refund of ~~$7.6~~$5.3 million in ~~2022,~~March 2023, as a result of the change to the tax NOL carryback provisions included in the CARES Act.

~~Our~~ Our principal sources of liquidity are cash on hand, cash provided by operating activities, and ~~borrowings.~~borrowings available under our New Credit Facility. Our cash is primarily used for general corporate purposes, working capital requirements, and capital expenditures.

We expect to incur approximately $4 $6 million to ~~$5 million~~$7 million of capital expenditures in ~~2022~~2023 mainly to fund our new ERP system and Kansas City facility expansion.

At this time, we believe that we will be able to continue to meet our liquidity requirements and fund our fixed obligations (such as debt services, finance and operating leases and unfunded pension plan benefit payments) and other cash needs for our operations in both the short and medium term through a combination of cash on hand, cash flow from operations, and borrowings under the New Credit Facility. Although the Company believes that it will be able to meet its cash needs for the short and medium term, if unforeseen circumstances arise the company may need to seek alternative sources of liquidity. ~~To date, the COVID-19 pandemic has not had a material impact on the Company’s liquidity or on the Company’s ability to meet its obligations under the New Credit Facility.~~

Net cash ~~used in~~provided by the operating activities for the three months ended March 31, ~~2022~~2023 was ~~$0.8~~$1.7 million, compared to net cash used in operating activities of ~~$5.7~~$0.8 million for the three months ended March 31, ~~2021.~~2022. The ~~$4.9~~$2.5 million year-over-year ~~decrease~~increase in cash ~~used in~~provided by operating activities was primarily ~~due to~~driven by the ~~$5.1~~$10.7 million ~~increase~~decrease in ~~net income~~accounts receivable and contract assets, $3.7 million decrease in ~~the~~prepaid and other current ~~quarter~~assets, which was partially offset by ~~$0.3~~the $6.4 million ~~lower non-cash restructuring expense~~decrease in accounts payable and accrued expenses, $4.1 million decrease in net income, as well as $2.1 million decrease in other accrued expenses and liabilities in the three months ended March 31, ~~2022~~2023 as compared to ~~2021.~~the same period in 2022.

Net cash used in ~~financing~~investing activities was $0.6 million for the three months ended March 31, 2023, compared to $1.4 million for the three months ended March 31, ~~2022, compared to $0.7~~2022. The $0.8 million year-over-year decrease in ~~net~~ cash used ~~by financing~~in investing activities ~~for the three months ended March 31, 2021. The $0.7 million year-over-year increase~~ was primarily due to the ~~$0.7~~$0.8 million ~~additional~~less cash used to purchase property, plant and equipment (mainly for our new ERP system) in the three months ended March 31, ~~2022~~2023 as compared to ~~2021.~~2022.

Net cash used in financing activities was $0.3 million for the three months ended March 31, ~~2022, as compared~~2023, which is comparable to ~~$0.2~~$0.3 million inof net cash used byin financing activities for the three months ended March 31, ~~2021. The $0.1 million year-over-year increase was primarily due to the share repurchases to cover taxes on vested incentive equity in the three months ended March 31, 2022 as compared to 2021.~~2022.

Consolidated foreign holdings of cash as of March 31, 2023 and 2022 ~~and 2021~~ were ~~$1.8~~$3.4 million and ~~$2.8~~$1.8 million, respectively.

On December 21, 2021, the Company entered into a new three-year, $25.0 million asset-based revolving credit facility ~~(the "New Credit Facility")~~ with Texas Capital Bank. The Company’s obligations under the New Credit Facility are guaranteed on a joint and several basis by the Company’s material subsidiaries (the “Guarantors”). The New Credit Facility is secured by substantially all of the assets of the Company and the Guarantors pursuant to a Pledge and Security Agreement, dated as of December 21, 2021, among the Company, TCB and the other grantors party thereto (the "Security Agreement").

The New Credit Facility provides for loans up to the lesser of (a) $25.0 million, and (b) the amount available under a "borrowing base" calculated primarily by reference to the Company's cash and cash equivalents and accounts receivables. The New Credit Facility allows the Company to use up to $3.0 million of its borrowing capacity to issue letters of credit.

The loans under the New Credit Facility accrue interest at a variable rate equal to the Bloomberg Short-Term Bank Yield Index Rate plus a margin of 2.25% per annum. The outstanding amounts advanced under the New Credit Facility are due and payable in full on December 21, 2024.

The Company may voluntarily prepay all or any portion of the loans advanced under the New Credit Facility at any time, without premium or penalty. The New Credit Facility is subject to mandatory prepayments (i) from the net proceeds of asset dispositions not otherwise permitted under the New Credit Facility; (ii) if the unpaid principal balance under the New Credit Facility plus the aggregate face amount of all outstanding letters of credit exceeds the borrowing base; (iii) in an amount equal to 50% of the net proceeds of issuances of capital stock (subject to customary exceptions); or (iv) in an amount equal to the net proceeds from any issuance of debt not otherwise permitted under the New Credit Facility.

The New Credit Facility contains certain covenants restricting the Company's and its subsidiaries' ability to create, incur, assume or become liable for indebtedness; make certain investments; pay dividends or repurchase the Company's stock; create, incur or assume liens; consummate mergers or acquisitions; liquidate, dissolve, suspend or cease operations; or modify accounting or tax reporting methods (other than as required by U.S. GAAP).

In connection with entering into the New Credit Facility, the Company and Texas Capital Bank terminated the old Texas Capital Credit Facility. Prior to termination of the old Texas Capital Credit Facility, the Company used cash on hand to pay down $8.1 million outstanding and the remaining $5.0 million of loans outstanding were deemed to be outstanding under the New Credit Facility. Texas Capital Bank did not require the New Credit Facility to be guaranteed by HHS Guaranty, LLC, an entity formed to provide credit support for the Company by certain members of the Shelton family (descendants of one of the Company's founders) or any other third-party credit support.

As of March 31, 2023 and December 31, 2022, we had $0 million of borrowings outstanding under the New Credit Facility. At each of March 31, ~~2022~~2023 and December 31, ~~2021,~~2022, we had letters of credit in the amount of $~~1.1~~0.8 million outstanding. No amounts were drawn against these letters of credit at March 31, ~~2022~~2023 and December 31, ~~2021.~~2022. These letters of credit exist to support insurance programs relating to workers’ compensation, automobile, and general liability. We had no other off-balance sheet financing activities at March 31, ~~2022~~2023 and December 31, ~~2021.~~2022.

As of March 31, ~~2022 and December 31, 2021, we had $5.0 million of borrowings outstanding under the New Credit Facility, respectively. As of March 31, 2022,~~2023, we had the ability to borrow an additional ~~$18.9~~$24.2 million under the New Credit Facility.

On April 20, 2020, the Company received loan proceeds in the amount of $10.0 million under the Small Business Administration ("SBA") PPP Term Note.

On June 10, 2021, we received notice that the entire amount of our PPP Loan was forgiven by the SBA because we used the proceeds from the loan as contemplated under the CARES Act. We recorded the $10.0 million of debt extinguishment as "Gain from extinguishment of debt (Paycheck Protection Program Term Note)" in the Condensed Consolidated Statements of Comprehensive Income (Loss).

We did not pay any dividends in three months ended March 31, ~~2022~~2023 and ~~2021.~~2022. We currently intend to retain any future earnings and do not expect to pay cash dividends on our common stock in the foreseeable future. Any future dividend declaration can be made only upon, and subject to, approval of our Board, based on its business judgment.

During the three-month period which ended March 31, ~~2021~~2023 and 2022, respectively, we did not repurchase any shares of our common stock under our stock repurchase ~~program. This~~ program that was publicly announced in August 2014. Under this program we were authorized to spend up to $20.0 million to repurchase shares of our outstanding common stock. ~~Currently, up to December~~As of March 31, ~~2021,~~2023, we had authorization ~~to repurchase up to~~of $11.4 million ~~of shares, but~~remaining under this ~~authorization and program have since been terminated.~~program. From 1997 through December 31, 2015, ~~while the program was active,~~ we repurchased 6.8 million shares for an aggregate of $1.2 billion under this program ~~(and~~and previously announced ~~programs).~~programs. We have not made any repurchases under the program since 2015.This authorization and program have since been terminated. This program excluded the 2022 Preferred Stock repurchase described in “Repurchase of the Preferred Stock from Wipro, LLC”.

We consider such factors as total cash and cash equivalents and restricted cash, current assets, current liabilities, total debt, revenues, operating income, ~~(loss),~~ cash flows from operations, investing activities, and financing activities when assessing our liquidity. Our management of cash is designed to optimize returns on cash balances and to ensure that it is readily available to meet our operating, investing, and financing requirements as they arise. We believe that there are no conditions or events, considered in the aggregate, that raise substantial doubt about our ability to continue as a going concern for the twelve months following the issuance of the Consolidated Financial Statements.

Critical accounting estimates are defined as those that, in our judgment, are most important to the portrayal of our Company’s financial condition and results of operations and which require complex or subjective judgments or estimates. Actual results could differ materially from those estimates under different assumptions and conditions. Refer to the ~~2021~~2022 10-K for a discussion of our critical accounting estimates.

Our Significant Accounting policies are described in Note A, Overview and Significant Accounting Policies, in the Notes to Condensed Consolidated Financial Statements.

See Recent Accounting Pronouncements under Note B of the Notes to Condensed Consolidated Financial Statements for a discussion of certain accounting standards that have been recently issued.

We maintain disclosure controls and procedures as defined in Rule 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”) that are designed to ensure that information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to management, including our Chief Executive Officer ("CEO") and Chief Financial Officer (“CFO”), as appropriate to allow timely decisions regarding required disclosure.

Our management, including our CEO and CFO, evaluated the effectiveness of our disclosure controls and procedures pursuant to Rules 13a-15(e) and 15d-15(e) under the Exchange Act as of March 31, ~~2022,~~2023, the end of the period covered by this Quarterly Report on Form 10-Q. Based upon such evaluation, our CEO and CFO concluded that the design and operation of these disclosure controls and procedures were effective, at the “reasonable assurance” level, to ensure information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC rules and forms.

There were no changes in our internal controls over financial reporting during our most recent fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. We have not experienced any material impact to our internal controls over financial reporting despite the fact that most of our employees ~~are working~~have worked remotely ~~due to~~since March 2020 as a result of the COVID-19 ~~pandemic.~~pandemic and continue to do so. We are continually monitoring and assessing the impact of ~~COVID-19~~this remote working arrangement on our internal controls to minimize the impact on their design and operating effectiveness.

Information regarding legal proceedings is set forth in Note L, Litigation and Contingencies, in the Notes to Condensed Consolidated Financial Statements in Item 1 of Part I of this Quarterly Report on Form 10-Q, which information is incorporated herein by reference.

In addition to the other information set forth in this report, you should carefully consider the factors discussed in Part I, “Item 1A. Risk Factors” in our ~~2021~~2022 10-K, which could materially affect our business, financial condition, or future results. The risks described in our ~~2021~~2022 10-K are not the only risks we face. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition, and operating results. There have been no material changes during the three months ended March 31, ~~2022~~2023 to the risk factors previously disclosed in the ~~2021~~2022 10-K.

We did not sell any unregistered equity securities during the quarter ended March 31, ~~2022.~~2023.

**Confidential treatment has been requested with respect to certain portions of this exhibit. Omitted portions have been filed separately with the Securities and Exchange Commission.

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

		Page

Part I.	Financial Information

Item 1.	Condensed Consolidated Financial Statements
	~~(Unaudited)~~

	Condensed Consolidated Balance Sheets — March 31, ~~2022~~2023 (Unaudited) and December 31, ~~2021~~2022 (Audited) 2022	3

	Condensed Consolidated Statements of Comprehensive Income ~~(Loss)~~ — Three months ended March 31, 2023 and 2022 ~~and 2021~~(Unaudited) 2022	4

	Condensed Consolidated Statements of Changes in Stockholders’ ~~Deficit —~~Equity— Three months ended March 31, 2023 and 2022 ~~and 2021~~(Unaudited)	5

	Condensed Consolidated Statements of Cash Flows — Three months ended March 31, 2023 and 2022 ~~and 2021~~(Unaudited)	6

	Notes to Condensed Consolidated Financial Statements (Unaudited)	7

Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	24

Item 3.	Quantitative and Qualitative Disclosures About Market Risk	30

Item 4.	Controls and Procedures	30

Part II.	Other Information

Item 1.	Legal Proceedings	31

Item 1A.	Risk Factors	31

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	31

Item 3.	Defaults Upon Senior Securities	31

Item 4.	Mine Safety Disclosure	31

Item 5.	Other Information	31

Item 6.	Exhibits	32

														*Accumulated*																	*Accumulated*
					*Additional*									*Other*			*Total*					*Additional*									*Other*			*Total*
	*Preferred*		*Common*		*Paid-in*			*Retained*			*Treasury*			*Comprehensive*			*Stockholders’*			*Common*		*Paid-in*			*Retained*			*Treasury*			*Comprehensive*			*Stockholders’*
In thousands	*Stock*		*Stock*		*Capital*			*Earnings*			*Stock*			*Loss*			*Deficit*			*Stock*		*Capital*			*Earnings*			*Stock*			*Loss*			*Equity*
Balance at December 31, 2020	$	9,723	$	12,121	$	383,043		$	796,123		$	(1,178,799	)	$	(65,611	)	$	(53,123	)
Balance at December 31, 2022																				$	12,221	$	218,411		$	846,490		$	(1,010,012	)	$	(48,302	)	$	18,808
Stock-based compensation		0		0		210			0			0			0			210			—		540			—			—			—			540
Vesting of RSU's		0		0		(16,010	)		0			15,980			0			(30	)
Vesting of RSUs																					—		(21,538	)		—			21,326			—			(212	)
Net loss		0		0		0			(1,758	)		0			0			(1,758	)		—		—			(791	)		—			—			(791	)
Other comprehensive income		0		0		0			0			0			278			278			—		—			—			—			2,620			2,620
Balance at March 31, 2021	$	9,723	$	12,121	$	367,243		$	794,365		$	(1,162,819	)	$	(65,333	)	$	(54,423	)
Balance at March 31, 2023																				$	12,221	$	197,413		$	845,699		$	(988,686	)	$	(45,682	)	$	20,965

	*Three Months Ended March 31, 2022*						*Three Months Ended March 31, 2023*
In thousands	Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total		Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total
Marketing Services	$	10,895	$	2,029	$	12,924	$	10,420	$	819	$	11,239
Customer Care		17,742		0		17,742		14,416		—		14,416
Fulfillment and Logistics Services		14,888		3,508		18,396		18,090		3,375		21,465
Total Revenues	$	43,525	$	5,537	$	49,062	$	42,926	$	4,194	$	47,120

	*Three Months Ended March 31, 2021*						*Three Months Ended March 31, 2022*
In thousands	Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total		Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total
Marketing Services	$	11,448	$	1,430	$	12,878	$	10,895	$	2,029	$	12,924
Customer Care		16,544		0		16,544		17,742		—		17,742
Fulfillment and Logistics Services		12,446		1,886		14,332		14,888		3,508		18,396
Total Revenues	$	40,438	$	3,316	$	43,754	$	43,525	$	5,537	$	49,062

In thousands	*As of March 31, 2022*						*As of March 31, 2023*
	Operating Leases		Finance Leases		*Total*		Operating Leases		Finance Leases		*Total*
Right-of-use Assets	$	19,584	$	714	$	20,298	$	18,636	$	554	$	19,190

Liabilities
Short-term lease liabilities		5,606		186		5,792
Current portion of lease liabilities								5,801		126		5,927
Long-term lease liabilities		17,564		164		17,728		16,052		39		16,091
Total Lease Liabilities	$	23,170	$	350	$	23,520	$	21,853	$	165	$	22,018

In thousands	*March 31, 2022*		*December 31, 2021*		*March 31, 2023*		*December 31, 2022*
Contract assets	$	908	$	622		305		309
Deferred revenue and customer advances		5,821		3,942		4,656		4,590
Deferred revenue, included in other long-term liabilities		726		756		398		432

In thousands	*As of December 31, 2021*						*As of December 31, 2022*
	Operating Leases		Finance Leases		*Total*		Operating Leases		Finance Leases		*Total*
Right-of-use Assets	$	21,382	$	760	$	22,142	$	18,574	$	595	$	19,169

Liabilities
Short-term lease liabilities		6,359		194		6,553		5,587		160		5,747
Long-term lease liabilities		19,004		211		19,215		16,523		52		16,575
Total Lease Liabilities	$	25,363	$	405	$	25,768	$	22,110	$	212	$	22,322

In thousands	Three Months Ended March 31, 2022			Three Months Ended March 31, 2021			Three Months Ended March 31, 2023	Three Months Ended March 31, 2022
Supplemental Cash Flows Information

Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	3,789		$	3,950		$ 3,341	$ 3,789
Operating cash flows from finance leases		4			7		2	4
Financing cash flows from finance leases		55			56		47	55

Weighted average remaining lease term
Operating leases		6.2			5.8		5.7	6.2
Finance leases		2.0			2.8		1.2	2.0

Weighted average discount rate
Operating leases		3.41	%		3.58	%	3.67%	3.41%
Finance leases		5.47	%		5.30	%	5.87%	5.47%

In thousands	*Operating Leases (1)*		*Finance Leases*		*Operating Leases (1)*		*Finance Leases*
Year Ending December 31,
Remainder of 2022	$	4,189	$	150
2023		5,237		166
Remainder of 2023					$	4,872	$	117
2024		3,822		48		5,288		48
2025		2,118		6		2,876		6
2026		2,014		0		2,371		—
2027		8,229		0		2,290		—
2027 and beyond						6,233		—
Total future minimum lease payments		25,609		370		23,930		171
Less: imputed interest		2,439		20		2,077		6
Total lease liabilities	$	23,170	$	350	$	21,853	$	165

	*Three Months Ended March 31,*						Three Months Ended March 31,
In thousands	*2022*			*2021*			2023			2022
Interest cost	$	1,168		$	1,168		$	1,260		$	1,168
Expected return on plan assets		(1,688	)		(1,688	)		(1,468	)		(1,688	)
Recognized actuarial loss		860			860			719			860
Net periodic benefit cost	$	340		$	340		$	511		$	340

	*Defined Benefit*			*Foreign Currency*
In thousands	*Pension Items*			*Items*			*Total*
Balance at December 31, 2021	$	(54,394	)	$	1,066		$	(53,328	)
Other comprehensive loss, net of tax, before reclassifications		0			(504	)		(504	)
Amounts reclassified from accumulated other comprehensive income (loss), net of tax, to other, net, on the condensed consolidated statements of comprehensive income (loss)		1,010			0			1,010
Net current period other comprehensive income (loss), net of tax		1,010			(504	)		506
Balance at March 31, 2022	$	(53,384	)	$	562		$	(52,822	)

in thousands		Amount
Accounts receivable		$ 1,445
Prepaid expenses		148
Property, plant and equipment		177
Total assets acquired		1,770
Less: Current liabilities assumed		(761)
Net assets acquired		$ 1,009

	Weighted
	Average	Gross	Accumulated	Net Carrying
In thousands	Amortization Period	Carrying Amount	Amortizations	Amount
Customer Relationships	5 years	3,600	240	3,360

In thousands
Year Ending December 31,		*Amount*
Remainder of 2023		$ 540
2024		720
2025		720
2026		720
2027		660
Total		$ 3,360

In thousands	*Three Months Ended March 31, 2022*
	Contract Termination Fee		Severance			Facility, asset impairment and other expense		Total
Beginning Balance:	$	0	$	738		$	0	$	738
Additions		0		0			0		0
Payments and adjustments		0		(333	)		0		(333	)
Ending Balance:	$	0	$	405		$	0	$	405

Three Months ended March 31, 2022	*Marketing Services*		*Customer Care*		*Fulfillment and Logistics Services*		*Restructuring*		*Unallocated Corporate*			*Total*
					(In thousands)
Revenues	$	12,924	$	17,742	$	18,396	$	0	$	0		$	49,062
Segment Operating Expense	$	10,350	$	13,560	$	15,159	$	0	$	5,500		$	44,569
Contribution margin	$	2,574	$	4,182	$	3,237	$	0	$	(5,500	)	$	4,493
Shared Services	$	1,113	$	718	$	851	$	0	$	(2,682	)	$	0
EBITDA	$	1,461	$	3,464	$	2,386	$	0	$	(2,818	)	$	4,493
Depreciation	$	102	$	202	$	202	$	0	$	93		$	599
Operating income (loss)	$	1,359	$	3,262	$	2,184	$	0	$	(2,911	)	$	3,894

Three Months ended March 31, 2021	*Marketing Services*		*Customer Care*		*Fulfillment and Logistics Services (1)*		*Restructuring*			*Unallocated Corporate*			*Total*
Three Months ended March 31, 2023																*Marketing Services*		*Customer Care*		*Fulfillment and Logistics Services*		*Unallocated Corporate*			*Total*
					(In thousands)															(In thousands)
Revenues	$	12,878	$	16,544	$	14,332	$	0		$	0		$	43,754		$	11,239	$	14,416	$	21,465	$	—		$	47,120
Segment Operating Expense	$	11,041	$	13,074	$	12,174	$	0		$	5,453		$	41,742		$	9,259	$	11,654	$	18,509	$	5,579		$	45,001
Restructuring	$	0	$	0	$	0	$	2,198		$	0		$	2,198
Contribution margin	$	1,837	$	3,470	$	2,158	$	(2,198	)	$	(5,453	)	$	(186	)
Contribution margin (loss)																$	1,980	$	2,762	$	2,956	$	(5,579	)	$	2,119
Shared Services	$	1,255	$	870	$	941	$	0		$	(3,066	)	$	0		$	789	$	714	$	758	$	(2,261	)	$	—
EBITDA	$	582	$	2,600	$	1,217	$	(2,198	)	$	(2,387	)	$	(186	)	$	1,191	$	2,048	$	2,198	$	(3,318	)	$	2,119
Depreciation	$	151	$	254	$	167	$	0		$	126		$	698
Depreciation and amortization																$	49	$	400	$	246	$	371		$	1,066
Operating income (loss)	$	431	$	2,346	$	1,050	$	(2,198	)	$	(2,513	)	$	(884	)	$	1,142	$	1,648	$	1,952	$	(3,689	)	$	1,053

Three Months ended March 31, 2022	Marketing Services		Customer Care		Fulfillment and Logistics Services		Unallocated Corporate			Total
					(In thousands)
Revenues	$	12,924	$	17,742	$	18,396	$	—		$	49,062
Segment Operating Expense	$	10,350	$	13,560	$	15,159	$	5,500		$	44,569
Contribution margin (loss)	$	2,574	$	4,182	$	3,237	$	(5,500	)	$	4,493
Shared Services	$	1,113	$	718	$	851	$	(2,682	)	$	—
EBITDA	$	1,461	$	3,464	$	2,386	$	(2,818	)	$	4,493
Depreciation and amortization	$	102	$	202	$	202	$	93		$	599
Operating income (loss)	$	1,359	$	3,262	$	2,184	$	(2,911	)	$	3,894

	Three Months Ended March 31,
In thousands, except percentages	2022			2021			% Change
Revenues	$	49,062		$	43,754			12.1	%
Operating expenses		45,168			44,638			1.2	%
Operating income (loss)	$	3,894		$	(884	)		540.5	%

Operating margin (loss)		7.9	%		(2.0	)%

Income (loss) before income taxes	$	3,799		$	(1,167	)		425.5	%

Diluted earnings (loss) per common share from operations	$	0.39		$	(0.28	)		238.9	%

Exhibit No.		Description of Exhibit
*31.1		Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

*31.2		Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

*32.1		Furnished Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

*32.2		Furnished Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

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		HARTE HANKS, INC.

May ~~13, 2022~~12, 2023		/s/ Brian Linscott
Date		Brian Linscott
		Chief Executive Officer


May ~~13, 2022~~12, 2023		/s/ Laurilee Kearnes
Date		Laurilee Kearnes
		Vice President, and Chief Financial Officer