UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q



☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended ~~September 30, 2018~~March 31, 2020



☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from _____ to _____

Commission File Number: 001-38658

EVENTBRITE, INC.

(Exact name of registrant as specified in its charter)

Securities registered pursuant to Section 12(b) of the Act:


Title of ~~Registrant’s principal executive offices)~~ each class	Trading symbol(s)	Name of each exchange on which registered
Class A common stock, $0.00001 par value	EB	New York Stock Exchange LLC

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☐☒ No ☒ ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.



Large accelerated filer	☐☒	Accelerated filer	☐
Non-accelerated filer	☒ ☐	Smaller reporting company	☐
		Emerging ~~Growth Company~~growth company	☒☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

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Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

As of ~~October 31, 2018, 11,500,000~~May 1, 2020, 63,527,159 shares of Registrant's Class A common stock and ~~66,752,949~~23,598,116 shares of ~~registrant's~~Registrant's Class B common stock were outstanding.

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EVENTBRITE, INC.

QUARTERLY REPORT ON FORM 10-Q

FOR THE PERIOD ENDED

MARCH 31, 2020

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		Page
SPECIAL NOTE REGARDING FORWARD LOOKING STATEMENTS			~~Page~~ 1
	~~Special Note Regarding Forward-Looking Statements~~
PART I. FINANCIAL INFORMATION
Item 1.	Unaudited Interim Condensed Consolidated Financial Statements	4
	Condensed Consolidated Balance Sheets as of ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017~~ 2019	45
	Condensed Consolidated Statements of Operations for the Three ~~and Nine~~ Months Ended ~~September 30, 2018~~March 31, 2020 and ~~2017~~ 2019	56
	Condensed Consolidated Statements of ~~Redeemable Convertible Preferred Stock and~~ Stockholders' Equity ~~(Deficit) as of September 30, 2018~~for the Three Months Ended March 31, 2020 and ~~December 31, 2017~~ 2019	67
	Condensed Consolidated Statements of Cash Flows for the Three ~~and Nine~~ Months Ended ~~September 30, 2018~~March 31, 2020 and ~~2017~~ 2019	78
	Notes to Unaudited Interim Condensed Consolidated Financial Statements	910
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	3226
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	4943
Item 4.	Controls and Procedures	5043

PART II. OTHER INFORMATION
Item 1.	Legal Proceedings	~~Legal Proceedings~~44	51
Item 1A.	Risk Factors	~~Risk Factors~~45	51
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	8070
Item 6.	Exhibits	~~Exhibits~~76	81
Signatures			8277

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SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, that involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as "may," "will," "appears," "shall," "should," "expects," "plans," "anticipates," "could," "intends," "target," "projects," "contemplates," "believes," "estimates," "predicts," "potential," or "continue," or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions. Forward-looking statements contained in this Quarterly Report on Form 10-Q include, but are not limited to, statements related to the impacts of the COVID-19 global health pandemic, including its impact on us, our operations, or our future financial or operational results; our expectations regarding restructuring charges with respect to the workforce reduction implemented in response to the COVID-19 global health pandemic; statements regarding our credit agreement and timing of the funding of the term loans under the credit agreement; statements about our future financial performance, including our revenue, costs of revenue and operating expenses; our anticipated growth and growth strategies and our ability to effectively manage that growth; our ability to achieve and grow profitability; the sufficiency of our cash, cash equivalents and investments to meet our liquidity needs; our ability to maintain the security and availability of our platform; our predictions about industry and market trends; our ability to attract and retain creators; our ability to successfully ~~expand~~operate internationally; our ability to maintain, protect and enhance our intellectual property; our ability to attract and retain qualified employees and key personnel; our ability to comply with modified or new laws and regulations applying to our business; and our ability to successfully defend litigation brought against ~~us; the increased expenses associated with being a public company; and our outstanding debt under our term loan facility.~~ us.

The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties and other factors, including those described in the section titled "Risk Factors" and elsewhere in this Quarterly Report on Form 10-Q. We caution you that the foregoing list may not contain all of the forward-looking statements made in this Quarterly Report on Form 10-Q. You should not rely upon forward-looking statements as predictions of future events.

All forward-looking statements are based on information and estimates available to the Company at the time of this Quarterly Report on Form 10-Q and are not guarantees of future performance. We undertake no obligation to update any forward-looking statements made in this Quarterly Report on Form 10-Q to reflect events or circumstances after the date of this Quarterly Report on Form 10-Q or to reflect new information or the occurrence of unanticipated events, except as required by law.

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PART I.1. FINANCIAL INFORMATION

Item 1. Unaudited Interim Condensed Consolidated Financial Statements

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EVENTBRITE, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands, except share and per share data)

(Unaudited)


	September 30, 2018			December 31, 2017				March 31, 2020		December 31, 2019
Assets							Assets
Current assets							Current assets
Cash	$	509,730		$	188,986
Cash and cash equivalents							Cash and cash equivalents	$	372,962	$	420,712
Funds receivable	52,336			51,639			Funds receivable	—		54,896
Accounts receivable, net	4,854			2,885			Accounts receivable, net	1,892		2,932
Creator signing fees, net	6,271			4,235			Creator signing fees, net	6,347		9,597
Creator advances, net	24,450			20,076			Creator advances, net	13,868		22,282
Prepaid expenses and other current assets	13,832			10,662			Prepaid expenses and other current assets	14,089		14,157
Total current assets	611,473			278,483			Total current assets	409,158		524,576
Property, plant and equipment, net	44,826			42,492			Property, plant and equipment, net	19,393		19,735
Operating lease right-of-use assets							Operating lease right-of-use assets	20,403		22,160
Goodwill	170,727			158,766			Goodwill	170,560		170,560
Acquired intangible assets, net	65,873			79,541			Acquired intangible assets, net	46,548		49,158
Restricted cash	1,563			3,235			Restricted cash	2,215		2,228
Creator signing fees, noncurrent	9,671			6,186			Creator signing fees, noncurrent	11,378		16,710
Creator advances, noncurrent							Creator advances, noncurrent	594		922
Other assets	2,214			2,134			Other assets	1,768		1,966
Total assets	$	906,347		$	570,837		Total assets	$	682,017	$	808,015
Liabilities, Redeemable Convertible Preferred Stock and Stockholders’ Equity (Deficit)
Liabilities and Stockholders’ Equity							Liabilities and Stockholders’ Equity
Current liabilities							Current liabilities
Accounts payable, creators	$	327,209		$	228,007		Accounts payable, creators	$	232,542	$	307,871
Accounts payable, trade	2,378			1,481			Accounts payable, trade	2,143		1,870
Chargebacks and refunds reserve							Chargebacks and refunds reserve	89,734		2,699
Funds payable							Funds payable	3,381		—
Accrued compensation and benefits	3,875			3,535			Accrued compensation and benefits	6,377		6,347
Accrued taxes	9,766			2,615			Accrued taxes	2,661		5,409
Current portion of term loan	5,625			—
Operating lease liabilities							Operating lease liabilities	9,202		9,115
Other accrued liabilities	19,658			10,544			Other accrued liabilities	12,757		16,997
Total current liabilities	368,511			246,182			Total current liabilities	358,797		350,308
Build-to-suit lease financing obligation	28,767			29,494
Accrued taxes	18,640			30,047
Redeemable convertible preferred stock warrant liability	—			7,271
Promissory note	—			51,082
Term loans	68,467			26,669
Accrued taxes, noncurrent							Accrued taxes, noncurrent	15,381		15,173
Operating lease liabilities, noncurrent							Operating lease liabilities, noncurrent	13,812		16,162
Other liabilities	1,566			1,888			Other liabilities	485		557
Total liabilities	485,951			392,633			Total liabilities	388,475		382,200
Commitments and contingencies (Note 9)
Redeemable convertible preferred stock, $0.00001 par value; no shares authorized, issued or outstanding as of September 30, 2018; 42,452,188 shares authorized, 41,628,207 shares issued and outstanding, $401,372 liquidation preference as of December 31, 2017	—			334,018
Stockholders’ equity (deficit):
Preferred stock, $0.00001 par value; 100,000,000 shares authorized, no shares issued or outstanding as of September 30, 2018 and December 31, 2017	—			—
Common stock, $0.00001 par value; 1,100,000,000 shares authorized, 78,431,459 shares issued and 78,242,979 shares outstanding as of September 30, 2018; 92,057,771 shares authorized, 20,936,921 shares issued and 20,748,441 shares outstanding as of December 31, 2017	—			—
Treasury stock at cost, 188,480 shares as of September 30, 2018 and December 31, 2017	(488		)	(488		)
Commitments and contingencies (Note 10)							Commitments and contingencies (Note 10)
Stockholders’ equity							Stockholders’ equity
Preferred stock, $0.00001 par value; 100,000,000 shares authorized, 0 shares issued or outstanding as of March 31, 2020 and December 31, 2019							Preferred stock, $0.00001 par value; 100,000,000 shares authorized, 0 shares issued or outstanding as of March 31, 2020 and December 31, 2019	—		—
Common stock, $0.00001 par value; 1,100,000,000 shares authorized; 86,651,939 shares issued and outstanding as of March 31, 2020; 85,718,860 shares issued and outstanding as of December 31, 2019							Common stock, $0.00001 par value; 1,100,000,000 shares authorized; 86,651,939 shares issued and outstanding as of March 31, 2020; 85,718,860 shares issued and outstanding as of December 31, 2019	1		1
Additional paid-in capital	710,597			83,291			Additional paid-in capital	812,843		798,640
Accumulated deficit	(289,713		)	(238,617		)	Accumulated deficit	(519,302)		(372,826)
Total stockholders’ equity (deficit)	420,396			(155,814		)
Total liabilities, redeemable convertible preferred stock and stockholders’ equity (deficit)	$	906,347		$	570,837
Total stockholders’ equity							Total stockholders’ equity	293,542		425,815
Total liabilities and stockholders’ equity							Total liabilities and stockholders’ equity	$	682,017	$	808,015

(See accompanying Notes to Unaudited Interim Condensed Consolidated Financial Statements)

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EVENTBRITE, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(in thousands, except per share data)

(Unaudited)


	Three Months Ended September 30,						Nine Months Ended September 30,							Three Months Ended March 31,
	2018			2017			2018			2017				2020		2019
Net revenue	$	73,628		$	50,749		$	215,696		$	138,902		Net revenue	$	49,086	$	81,326
Cost of net revenue⁽¹⁾	31,477			20,993			89,424			56,295			Cost of net revenue⁽¹⁾	28,005		30,565
Gross profit	42,151			29,756			126,272			82,607			Gross profit	21,081		50,761
Operating expenses⁽¹⁾:
Operating expenses⁽¹⁾													Operating expenses⁽¹⁾
Product development	12,856			9,351			32,671			20,832			Product development	16,171		14,597
Sales, marketing and support	17,428			14,351			53,051			37,522			Sales, marketing and support	99,915		21,725
General and administrative	24,921			16,479			69,915			43,025			General and administrative	42,109		25,380
Total operating expenses	55,205			40,181			155,637			101,379			Total operating expenses	158,195		61,702
Loss from operations	(13,054		)	(10,425		)	(29,365		)	(18,772		)	Loss from operations	(137,114)		(10,941)
Interest expense	(3,300		)	(1,674		)	(9,399		)	(3,632		)	Interest expense	(12)		(1,092)
Change in fair value of redeemable convertible preferred stock warrant liability	(3,520		)	(1,404		)	(9,591		)	(1,404		)
Loss on debt extinguishment	(17,173		)	—			(178		)	—
Other income (expense), net	1,414			1,606			(1,880		)	3,510			Other income (expense), net	(9,285)		2,180
Loss before provision for (benefit from) income taxes	(35,633		)	(11,897		)	(50,413		)	(20,298		)
Income tax provision (benefit)	(117		)	(40		)	683			(95		)
Loss before income taxes													Loss before income taxes	(146,411)		(9,853)
Income tax provision													Income tax provision	65		100
Net loss	$	(35,516	)	$	(11,857	)	$	(51,096	)	$	(20,203	)	Net loss	$	(146,476)	$	(9,953)
Net loss per share, basic and diluted	$	(1.24	)	$	(0.61	)	$	(2.15	)	$	(1.05	)	Net loss per share, basic and diluted	$	(1.71)	$	(0.13)
Weighted-average number of shares outstanding used to compute net loss per share, basic and diluted	28,736			19,523			23,799			19,150			Weighted-average number of shares outstanding used to compute net loss per share, basic and diluted	85,879		78,670

(1) Includes stock-based compensation as follows:
⁽¹⁾Includes stock-based compensation as follows (in thousands):													⁽¹⁾Includes stock-based compensation as follows (in thousands):
	Three Months Ended September 30,						Nine Months Ended September 30,							Three Months Ended March 31,
	2018			2017			2018			2017				2020		2019
Cost of net revenue	$	154		$	35		$	278		$	100		Cost of net revenue	$	423	$	244
Product development	2,497			463			3,845			1,298			Product development	3,689		2,038
Sales, marketing and support	1,151			406			2,729			1,179			Sales, marketing and support	1,431		1,223
General and administrative	11,247			1,042			16,305			3,130			General and administrative	5,279		4,622

(See accompanying Notes to Unaudited Interim Condensed Consolidated Financial Statements)

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EVENTBRITE, INC.

~~Consolidated Statements of Redeemable Convertible Preferred Stock and Stockholders’ Equity (Deficit)~~CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY

(in thousands, except share data)

(Unaudited)


	Common Stock-Class A				Common Stock-Class B					Treasury Stock						Additional Paid-In Capital	Accumulated Deficit	Total Stockholders’ Equity
	Shares	Amount		Shares	Amount		Shares	Amount
Balance at January 1, 2020	61,863,617	$	1	23,855,243	$	—	—	$	—	$	798,640	$	(372,826)	$	425,815
Issuance of common stock upon exercise of stock options	738,410	—		—	—		—	—		4,654		—		4,654
Issuance of restricted stock awards	480	—		—	—		—	—		—		—		—
Issuance of common stock for settlement of RSUs	304,600	—		—	—		—	—		—		—		—
Shares withheld related to net share settlement	(110,411)	—		—	—		—	—		(1,713)		—		(1,713)
Conversion of common stock from Class B to Class A	262,483	—		(262,483)	—		—	—		—		—		—
Vesting of early exercised stock options	—	—		—	—		—	—		61		—		61
Stock-based compensation	—	—		—	—		—	—		11,201		—		11,201
Net loss	—	—		—	—		—	—		—		(146,476)		(146,476)
Balance at March 31, 2020	63,059,179	$	1	23,592,760	$	—	—	$	—	$	812,843	$	(519,302)	$	293,542

Redeemable
Convertible
Preferred Stock Common Stock-Class A Common Stock-Class B Treasury Stock Additional
Paid-In
Capital Accumulated
Deficit Total Stockholders’ Equity (Deficit)
Shares Amount Shares Amount Shares Amount Shares Amount
Balance at December 31, 2017 41,628,207
$ 334,018
—
$ —
20,748,441
$ —
(188,480 ) $ (488 ) $ 83,291
$ (238,617 ) $ (155,814 )
Issuance of common stock in connection with the initial public offering, net of underwriting discounts and commissions —
—
11,500,000
—
—
—
—
—
245,985
—
245,985
Costs related to initial public offering —
—
—
—
—
—
—
—
(5,345 ) —
(5,345 )
Conversion of redeemable convertible preferred stock in connection with initial public offering (41,628,207 ) (334,018 ) —
—
42,188,624
—
—
—
334,018
—
334,018
Automatic conversion of warrants in connection with initial public offering —
—
—
—
997,193
—
—
—
21,465
—
21,465
Issuance of common stock for settlement of RSUs —
—
—
—
802,900
—
—
—
—
—
—
Shares withheld related to net share settlement —
—
—
—
(391,874 ) —
—
—
(9,013 ) —
(9,013 )
Issuance of common stock upon exercise of stock options —
—
—
—
1,640,477
—
—
—
7,510
—
7,510
Issuance of common stock for acquisitions —
—
—
—
757,218
—
—
—
8,832
—
8,832
Vesting of early exercised stock options —
—
—
—
—
—
—
—
275
—
275
Stock-based compensation —
—
—
—
—
—
—
—
23,579
—
23,579
Net loss —
—
—
—
—
—
—
—
—
(51,096 ) (51,096 )
Balance at September 30, 2018 —
$ —
11,500,000
$ —
66,742,979
$ —
(188,480 ) $ (488 ) $ 710,597
$ (289,713 ) $ 420,396


	Common Stock-Class A				Common Stock-Class B					Treasury Stock						Additional Paid-In Capital	Accumulated Deficit	Total Stockholders’ Equity
	Shares	Amount		Shares	Amount		Shares	Amount
Balance at January 1, 2019	11,502,993	$	—	66,855,401	$	—	(188,480)	$	(488)	$	718,405	$	(302,695)	$	415,222
Issuance of common stock upon exercise of stock options	1,785,106	—		249,207	—		—	—		12,427		—		12,427
Issuance of restricted stock awards	4,402	—		—	—		—	—		—		—		—
Issuance of common stock for settlement of RSUs	62,263	—		—	—		—	—		—		—		—
Shares withheld related to net share settlement	(24,249)	—		—	—		—	—		(560)		—		(560)
Conversion of common stock from Class B to Class A	21,095,075	—		(21,095,075)	—		—	—		—		—		—
Retirement of treasury shares	—	—		—	—		188,480	488		(488)		—		—
Vesting of early exercised stock options	—	—		—	—		—	—		92		—		92
Cumulative effect adjustment upon adoption of ASU 2014-09	—	—		—	—		—	—		—		(600)		(600)
Stock-based compensation	—	—		—	—		—	—		8,330		—		8,330
Cumulative effect adjustment upon adoption of ASU 2016-02	—	—		—	—		—	—		—		(771)		(771)
Net loss	—	—		—	—		—	—		—		(9,953)		(9,953)
Balance at March 31, 2019	34,425,590	$	—	46,009,533	$	—	—	$	—	$	738,206	$	(314,019)	$	424,187

(See accompanying Notes to Unaudited Interim Condensed Consolidated Financial Statements)

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EVENTBRITE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
(Unaudited)
	Three Months Ended March 31,
	2020		2019
Cash flows from operating activities
Net loss	$	(146,476)	$	(9,953)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization	6,213		6,012
Amortization of creator signing fees	3,130		2,393
Noncash operating lease expense	1,881		1,971
Accretion of term loan	—		104
Stock-based compensation	10,822		8,127
Provision for chargebacks and refunds	98,936		4,568
Impairment charges	13,932		463
Provision for bad debt and creator advances	6,549		580
Loss on disposal of equipment	—		22
Deferred income taxes	(120)		(174)
Changes in operating assets and liabilities:
Accounts receivable	(70)		(1,507)
Funds receivable	54,896		4,302
Creator signing fees, net	(3,894)		(4,621)
Creator advances, net	(1,284)		(4,120)
Prepaid expenses and other current assets	68		718
Other assets	200		117
Accounts payable, creators	(75,329)		81,470
Accounts payable, trade	411		285
Chargebacks and refunds reserve	(11,901)		(4,501)
Funds payable	3,381		—
Accrued compensation and benefits	30		1,571
Accrued taxes	(2,748)		(1,331)
Operating lease liabilities	(2,387)		(1,855)
Other accrued liabilities	(5,619)		3,225
Accrued taxes, noncurrent	328		27
Other liabilities	1		(1,343)
Net cash provided by (used in) operating activities	(49,050)		86,550
Cash flows from investing activities
Purchases of property and equipment	(1,033)		(1,285)
Capitalized internal-use software development costs	(1,909)		(2,105)
Net cash used in investing activities	(2,942)		(3,390)

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EVENTBRITE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
(Unaudited)

Three Months Ended
September 30,
Nine Months Ended
September 30,
2018 2017 2018 2017
Cash flows from operating activities
Net loss $ (35,516 ) $ (11,857 ) $ (51,096 ) $ (20,203 )
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization 8,830
5,090
25,612
11,051
Amortization of creator signing fees 1,975
1,095
5,052
2,861
Accretion of term loan 204
471
1,616
471
Loss on debt extinguishment 17,173
—
178
—
Change in fair value of redeemable convertible preferred stock warrant liability 3,520
1,404
9,591
1,404
Change in fair value of term loan embedded derivatives (2,119 ) —
(2,119 ) —
Stock-based compensation 15,049
1,946
23,157
5,707
Impairment of long-lived assets 46
553
1,728
1,897
Provision for bad debt 274
238
1,063
697
Loss on disposal of equipment —
—
—
—
Deferred income taxes (170 ) (142 ) 447
(321 )
Excess tax benefit from stock-based compensation awards —
(2,258 ) —
(2,258 )
Changes in operating assets and liabilities, net of impact of acquisitions:
Accounts receivable (1,208 ) (191 ) (2,213 ) (610 )
Funds receivable (15,227 ) (13,776 ) (449 ) (6,706 )
Creator signing fees, net (4,654 ) (3,234 ) (10,932 ) (6,019 )
Creator advances, net (2,881 ) (765 ) (5,211 ) (3,015 )
Prepaid expenses and other current assets 530
(1,024 ) (2,897 ) (2,637 )
Other assets 460
(22 ) (453 ) 599
Accounts payable, creators 49,585
59,728
79,531
103,409
Accounts payable, trade 390
9
843
385
Accrued compensation and benefits 676
(580 ) 80
(1,026 )
Accrued taxes 4,534
906
6,777
2,685
Other accrued liabilities (4,905 ) 3,512
4,486
3,112
Accrued taxes, noncurrent (12,486 ) 1,190
(11,845 ) 4,647
Other liabilities (294 ) (101 ) (322 ) 164
Net cash provided by operating activities 23,786
42,192
72,624
96,294
Cash flows from investing activities
Purchases of property and equipment (1,545 ) (749 ) (4,280 ) (1,807 )
Capitalized internal-use software development costs (1,603 ) (1,422 ) (5,932 ) (4,711 )
Acquisitions, net of cash acquired (2,247 ) (127,761 ) 11,805
(131,974 )
Net cash provided by (used in) investing activities (5,395 ) (129,932 ) 1,593
(138,492 )


EVENTBRITE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
(Unaudited)
	Three Months Ended March 31,
	2020		2019
Cash flows from financing activities
Proceeds from exercise of stock options	4,654		12,427
Taxes paid related to net share settlement of equity awards	(364)		(175)
Payment of debt issuance costs	—		(457)
Payments of finance lease obligations	(61)		(69)
Payments of deferred offering costs	—		(413)
Net cash provided by financing activities	4,229		11,313
Net increase (decrease) in cash, cash equivalents and restricted cash	(47,763)		94,473
Cash, cash equivalents and restricted cash
Beginning of period	422,940		439,400
End of period	$	375,177	$	533,873
Supplemental cash flow data
Interest paid	$	11	$	10
Income taxes paid, net of refunds	406		184
Noncash investing and financing activities
Vesting of early exercised stock options	$	61	$	92
Purchases of property and equipment, accrued but unpaid	305		572
Operating lease right-of-use assets obtained in exchange for operating lease liabilities	—		137

EVENTBRITE, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (continued)
(in thousands)
(Unaudited)

Three Months Ended
September 30,
Nine Months Ended
September 30,
2018 2017 2018 2017
Cash flows from financing activities
Proceeds from initial public offering, net of underwriters' discounts and commissions and offering costs, net of reimbursements 244,133
—
243,902
—
Proceeds from exercise of stock options 3,302
375
7,510
1,108
Excess tax benefit from stock-based compensation awards —
2,258
—
2,258
Taxes paid related to net share settlement of equity awards (9,013 ) —
(9,013 ) —
Proceeds from issuance of redeemable convertible preferred stock, net —
133,141
—
133,141
Proceeds from term loans 75,000
30,000
120,000
30,000
Principal payments on debt obligations (74,210 ) (7,217 ) (109,665 ) (7,788 )
Prepayment penalties on debt extinguishment (7,406 ) —
(7,406 ) —
Payments on capital lease obligations —
(61 ) (21 ) (196 )
Payments on lease financing obligations (173 ) (117 ) (452 ) (290 )
Net cash provided by financing activities 231,633
158,379
244,855
158,233
Net increase in cash and restricted cash 250,024
70,639
319,072
116,035
Cash and restricted cash
Beginning of period $ 261,269
$ 188,934
$ 192,221
$ 143,538
End of period $ 511,293
$ 259,573
$ 511,293
$ 259,573
Supplemental cash flow data
Interest paid $ 2,163
$ 14
$ 5,785
$ 14
Income taxes paid, net of refunds $ 198
$ —
$ 340
$ —
Non-cash investing and financing activities
Vesting of early exercised stock options $ 92
$ 92
$ 275
$ 275
Issuance of shares of common stock for acquisitions $ 1,395
$ —
$ 8,832
$ 18,243
Promissory notes issued in connection with acquisitions $ —
$ 50,000
$ —
$ 57,500
Conversion of redeemable convertible preferred stock in connection with initial public offering $ 21,465
$ —
$ 21,465
$ —
Issuance of redeemable convertible preferred stock warrants in connection with loan facilities and term loan $ —
$ 2,039
$ 4,603
$ 5,071
Deferred offering costs included in accounts payable, trade and other accrued liabilities $ 3,262
$ —
$ 3,262
$ —

(See accompanying Notes to Unaudited Interim Condensed Consolidated Financial Statements)

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EVENTBRITE, INC.

Notes to Unaudited Interim Condensed Consolidated Financial Statements

1. ~~Organization~~Overview and Basis of Presentation

Description of ~~business~~Business

Eventbrite, Inc. (Eventbrite or the Company) has built a powerful, broad technology platform to enable creators to solve ~~many~~the challenges associated with creating live and online experiences. The Company’s platform integrates components needed to seamlessly plan, promote and produce live events, thereby allowing creators to reduce friction and costs, increase reach and drive ticket sales.

~~Initial Public Offering~~

In September 2018, the Company completed its initial public offering (IPO) in which the Company issued and sold 11,500,000 shares of Class A common stock at a public offering price of $23.00 per share, which included 1,500,000 shares sold pursuant to the exercise by the underwriters' option to purchase additional shares. The Company received aggregate net proceeds of $246.0 million from the IPO, net of underwriter discounts and commissions, before deducting offering costs of $5.3 million, net of reimbursements.

Immediately prior to the closing of the IPO, (i) all shares of common stock then outstanding were reclassified as Class B Common Stock, (ii) 41,628,207 shares of redeemable convertible preferred stock outstanding converted into 42,188,624 shares of Class B common stock (including additional shares issued upon conversion of our Series G redeemable convertible preferred stock based on the IPO price of $23.00 per share) and (iii) warrants to purchase 933,269 shares of our Series G redeemable convertible preferred stock automatically exercised into 997,193 shares of Class B common stock. See Note 10 and Note 11 for additional details.

~~2. Significant Accounting Policies~~

Basis of Presentation

The accompanying interim condensed consolidated financial statements of the Company are unaudited. The unaudited interim condensed consolidated financial statements have been prepared in accordance with ~~U.S.~~accounting principles generally accepted ~~accounting principles (GAAP)~~in the United States of America (U.S. GAAP) and the applicable rules and regulations of the Securities and Exchange Commission (SEC) ~~regarding~~for interim financial ~~reporting. The accompanying unaudited condensed consolidated~~information. Accordingly, they do not include all of the information and footnotes required by U.S. GAAP for complete financial ~~statements include the accounts of Eventbrite and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.~~

statements. The condensed consolidated balance sheet as of December 31, ~~2017~~2019 included herein was derived from the audited financial statements as of that date.

The accompanying unaudited interim condensed consolidated financial statements have been prepared on the same basis as the audited consolidated financial statements and, in the opinion of management, reflect all adjustments of a normal and recurring ~~adjustments~~nature considered necessary to state fairly the ~~balance sheets, statements~~Company's consolidated financial position, results of operations ~~statements of redeemable convertible preferred stock~~ and ~~stockholders' equity (deficit) and the statements of~~ cash flows for the interim ~~periods, but~~periods. All intercompany transactions and balances have been eliminated. The interim results for the three months ended March 31, 2020 are not necessarily indicative of the results ~~of operations to~~that may be ~~anticipated~~expected for the ~~full fiscal~~ year ~~ended~~ending December 31, ~~2018~~2020 or for any other future annual or interim period.

The ~~unaudited condensed consolidated financial statements~~information included in this Quarterly Report on Form 10-Q should be read in conjunction with ~~the audited consolidated financial statements~~"Management's Discussion and Analysis of Financial Condition and Results of Operations," "Quantitative and Qualitative Disclosures About Market Risk" and the ~~related~~Consolidated Financial Statements and notes thereto ~~as of~~included in Items 7, 7A and 8, respectively, in the Company's Annual Report on Form 10-K for the year ended December 31, ~~2017, included in the Company's final prospectus dated September 19, 2018 filed with the SEC pursuant to Rule 424(b)(4) under the Securities Act of 1933, as amended, on September 20, 2018 (Prospectus)~~2019 (2019 Form 10-K).

Use of Estimates

In order to conform with U.S. GAAP, the Company is required to make certain estimates, judgments and assumptions when preparing its consolidated financial statements. These estimates, judgments and assumptions affect the reported assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenue and expenses during the reported periods. These estimates include, but are not limited to, the recoverability of creator signing fees and creator advances, the chargebacks and refunds reserve, the capitalization and estimated useful life of internal-use software, certain assumptions used in the valuation of equity awards, assumptions used in determining the fair value of ~~the redeemable convertible preferred stock warrant liability and term loan derivative liability, assumptions used in determining the fair value of~~ business combinations, the allowance for doubtful accounts, indirect tax reserves and ~~contra revenue~~contra-revenue amounts related to fraudulent events, customer disputed transactions and refunds. The Company evaluates these estimates on an ongoing basis. Actual results could differ from those estimates and such differences could be material to the Company’s consolidated financial statements.

COVID-19 Impacts

During the three months ended March 31, 2020, a global health pandemic referred to as COVID-19 arose and has disrupted several industries around the world, including the live events industry. The effect of and uncertainties surrounding the COVID-19 pandemic has caused the Company to make significant estimates in its condensed consolidated financial statements as of and for the three months ended March 31, 2020, specifically related to chargebacks and refunds due to cancelled or postponed events, which impacts net revenue, advance payouts, creator signing fees and creator advances. The COVID-19 pandemic is ongoing in nature and the Company will revise such estimates in future reporting periods to reflect management's best estimates of future outcomes. The COVID-19 pandemic resulted in the worldwide cancellation or postponements of live events and adversely affected the Company’s results of operations in the three months ended March 31, 2020. There is significant uncertainty regarding the extent and duration of the impact that the COVID-19 pandemic will have on the Company’s business. The full extent to which COVID-19 impacts the Company’s business, results of operations and financial condition cannot be predicted at this time, and the impact of COVID-19 may persist for an extended period of time or become more pronounced.

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SEC Filer and Emerging Growth Company Status

The Company became a large accelerated filer on December 31, 2019, based on the market value of the Company's Class A common stock held by non-affiliates as of the last day of the second quarter in 2019. Prior to that, the Company was an emerging growth company (EGC) as defined in the Jumpstart Our Business Startups Act (JOBS Act). Being an EGC allowed the Company to delay adoption of new or revised accounting pronouncements applicable to public companies until such pronouncements are made applicable to private companies. The Company had elected to use this extended transition period under the JOBS Act.

The Company lost the ability to delay adoption of new or revised accounting pronouncements when it became a large accelerated filer as of December 31, 2019. As a result, the financial statements included in this Quarterly Report on Form 10-Q reflect the adoption of new accounting standards effective for calendar year end public companies, including the adoption of ASU 2016-02, Leases (Topic 842) (ASC 842). The Company previously filed its 2019 quarterly interim financial statements on Form 10-Q by accounting for its leases under ASC 840, Leases (ASC 840), and has consequently recast its previously reported 2019 interim financial information to be reported under ASC 842 in this Quarterly Report on Form 10-Q. Refer to the sections titled Recently Adopted Accounting Pronouncements in Note 2 and Adoption of ASC 842 in Note 8 for more information.

Comprehensive Loss

For all periods presented, comprehensive loss equaled net loss. Therefore, the condensed consolidated statements of comprehensive loss have been omitted from the ~~unaudited~~ condensed consolidated financial statements.

Segment Information

The Company’s Chief Executive Officer (CEO) is the chief operating decision maker. The ~~Company’s~~Company's CEO reviews discrete financial information presented on a consolidated basis for purposes of allocating resources and evaluating the Company’s financial performance. ~~Additionally, there are no segment managers or other individuals that are held accountable for results below the consolidated level.~~ Accordingly, the Company has determined that it operates as a single ~~reportable~~operating segment and has one reporting unit.

2. Significant Accounting Policies

Recently Adopted Accounting Pronouncements

In February 2016, the Financial Accounting Standards Board (FASB) issued ASC 842, which supersedes the previous accounting guidance for leases included within ASC 840. The new guidance generally requires an entity to recognize on its balance sheet operating ~~segment.~~and finance lease liabilities and corresponding right-of-use assets, as well as to recognize the associated operating lease expenses on its statements of operations.

The Company adopted ASC 842 in the 2019 Form 10-K and retroactively applied its provisions to January 1, 2019 in accordance with ASU No. 2018-11, Targeted Improvements to ASC 842 using a modified retrospective approach, thereby recasting the results of operations for each of the first three quarters of 2019. The recast results for the three months ended March 31, 2019 are reflected as such in this Quarterly Report on Form 10-Q. The Company elected not to adjust comparative periods prior to 2019 and will continue to disclose reporting periods prior to January 1, 2019 under ASC 840.

The most significant impact of adopting ASC 842 was the derecognition of the Company's build-to-suit asset and improvements, including lessor-owned improvements, with a carrying amount of $26.7 million and the related lease financing obligation of $28.9 million related to the Company's San Francisco office lease. As of January 1, 2019, the Company ceased to allocate its lease payments to interest expense and the build-to-suit liability. Under ASC 842, the Company classifies this lease as an operating lease and recognizes lease expense in the consolidated statement of operations. Lease payments are recorded as a reduction of the operating lease liability, similar to all of the Company's other real estate leases. The Company recorded additional lease operating expense of $3.7 million, decreased depreciation expense of $0.5 million and decreased interest expense of $3.3 million during the year ended December 31, 2019 compared to the year ended December 31, 2018, related to its San Francisco office lease as a result of adopting ASC 842.

The adoption of ASC 842 resulted in the recognition of $25.7 million of operating lease right-of-use assets and $29.7 million of operating lease liabilities on the consolidated balance sheet as of January 1, 2019. The Company reclassified $1.7 million of previously recognized deferred rent obligations and lease incentives to operating lease right-of-use assets upon adoption of ASC 842. The Company also recorded finance lease right-of-use assets of $0.4 million and total finance lease liabilities of $0.5 million as of January 1, 2019.

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The adoption of ASC Topic 842 had no income tax impact to the consolidated financial statements. The Company wrote-off its deferred tax asset related to its built-to-suit lease and grossed up its deferred taxes consistent with the new ASC 842 classifications: right-of-use asset and lease liability, recording a $2.5 million deferred tax liability related to the recognition of right-of-use assets and a $3.0 million deferred tax asset related to the recognition of lease liabilities upon adoption. The deferred taxes recognized upon the adoption of ASC 842 were offset by a valuation allowance, resulting in no income tax impact to the consolidated financial statements. Furthermore, in conjunction with the adoption entry, the Company adjusted its deferred rent deferred tax asset, fixed asset deferred tax liability and prepaid expenses deferred tax liability through retained earnings, which was offset by a valuation allowance.

For further information, see Note 8.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (ASU 2016-13), which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost, including trade receivables. ASU 2016-13 replaces the existing incurred loss impairment model with an expected loss model that requires the use of forward-looking information to calculate credit loss estimates. The Company adopted this new standard effective January 1, 2020 and has considered forward-looking information in its measurement and recognition of expected credit losses for its accounts receivables, creator signing fees and creator advances, including consideration of the financial statement effects of the COVID-19 pandemic. Refer to Note 4, Note 5 and Note 6 for further information.

In December 2019, the FASB issued ASU 2019-12, Income Taxes(Topic 740), Simplifying the Accounting for Income Taxes. This standard simplifies accounting for income taxes by removing certain exceptions to the general principles and amending existing guidance to improve consistent application. The Company adopted this new standard effective January 1, 2020. Its adoption had no material impact on the Company's financial reporting or results of operations.

In January 2017, the FASB issued ASU 2017-04, Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment (ASU 2017-04), which eliminates the requirement to calculate the implied fair value of goodwill to measure a goodwill impairment charge. The Company adopted this new standard effective January 1, 2020. Its adoption had no material impact on the Company's financial reporting or results of operations.

Revenue Recognition

The Company adopted ASU 2014-09, Revenue from Contracts with Customers (Topic 606) and Other Assets and Deferred Costs—Contracts with Customers (Subtopic 340-40) (ASC 606) on January 1, 2019.

The Company determines revenue recognition through the following steps:


			i.			Identification of the contract, or contracts, with a customer
			ii.			Identification of the performance obligations in the contract
			iii.			Determination of the transaction price
			iv.			Allocation of the transaction price to the performance obligations in the contract
			v.			Recognition of revenue, when, or as, the Company satisfies the performance obligation

The Company derives its revenues primarily ~~consists of~~from service fees and ~~payment-processing~~payment processing fees ~~(Eventbrite fees) recognized~~charged at the time a ticket for an event is ~~sold~~sold. The Company also derives revenues from providing certain creators with account management services and ~~processed.~~customer support. The ~~Company’s~~Company's customers are event creators who ~~are~~use the Company's platform to sell tickets to attendees. Revenue is recognized when or as control of the promised goods or services is transferred to customers, in an amount that reflects the consideration the Company expects to receive in exchange for those goods or services. The Company allocates the transaction price by estimating a standalone selling ~~tickets~~price for ~~events~~each performance obligation using an expected cost plus a margin approach. For service fees and payment processing fees, revenue is recognized when the ~~Company’s platform.~~ticket is sold. For account management services and customer support, revenue is recognized over the period from the date of the sale of the ticket to the date of the event.

The event creator has the choice of whether to use Eventbrite Payment Processing (EPP) or to use a third-party payment processor, referred to as Facilitated Payment Processing (FPP). Under the EPP option, the Company is the merchant of record and is responsible for processing the transaction and collecting the face value of the ticket and all associated fees at the time the ticket is sold. The Company is also responsible for remitting these amounts collected, less the ~~Company’s~~Company's fees, to the ~~creators.~~event creator. Under the FPP option, Eventbrite is not responsible for processing the transaction or collecting the face value of the ticket and associated fees. In this case, the Company invoices the creator for all of the ~~Company’s~~Company's fees.

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The ~~determination of~~Company evaluates whether ~~the Company acts as~~it is appropriate to recognize revenue on a ~~principal~~gross or ~~an agent in a transaction is~~net basis based ~~on an~~upon its evaluation of whether the Company obtains control of the specified goods or services by considering if it is primarily responsible for fulfillment of the promise, has inventory risk, and has the ~~substantial risks~~latitude in establishing pricing and ~~rewards of ownership under the terms of an arrangement.~~selecting suppliers, among other factors. The Company determined the event creator is the ~~primary obligor in a ticketing transaction~~party responsible for fulfilling the promise to the attendee, as the creator is responsible for providing the event for which a ticket is sold, is responsible for determining the price of the ticket and is ~~the party~~ responsible for providing a refund if the event is canceled. The ~~Company’s~~Company's service provides a platform for the creator and event attendee to transact and the Company's performance obligation is to facilitate ~~payment processing of~~and process that ~~transaction.~~transaction and issue the ticket. The amount that the Company earns for ~~this service~~its services is fixed. For the payment processing service, the Company determined that it is the ~~primary obligor because it is acting as the~~ principal in providing the service as the Company is responsible for fulfilling the promise to process the payment and has discretion and latitude in ~~setting~~establishing the price of ~~the~~its service. Based on ~~management’s~~management's assessment, the Company records revenue on a net basis related to its ticketing service and on a gross basis related to its payment processing service.

~~The Company’s revenue is derived from its service fees and payment~~ As a result, costs incurred for processing ~~fees and is recognized as tickets for an event~~the transactions are ~~sold and processed since~~included in cost of net revenues in the ~~Company believes that is when all the following conditions are met:~~

~~• There is persuasive evidence~~condensed consolidated statements of ~~an arrangement;~~

~~• The service has been provided to the creator;~~

~~• The collection of the fees is reasonably assured; and~~

~~• The amount of fees to be paid is fixed or determinable.~~

operations.

Revenue is presented net of indirect taxes, value-added taxes, creator royalties and reserves for customer refunds, payment chargebacks and estimated uncollectible ~~amounts.~~amounts, including estimates related to the effect of the COVID-19 pandemic. If an event is cancelled by a creator, then any obligations to provide refunds to event attendees are the responsibility of that creator. If a creator is unwilling or unable to fulfill their refund obligations, the Company may, at its discretion, provide attendee refunds. Revenue is also presented net of the amortization of creator signing fees. The benefit the Company receives by securing exclusive ticketing and payment processing rights with certain creators from ~~these~~creator signing fees is inseparable from the customer relationship with the creator and accordingly these fees are recorded as a reduction of ~~revenue.~~revenue in the condensed consolidated statements of operations. See also the descriptions of the Company’s advance payouts under the sections Accounts Payable, Creators and Chargebacks and Refund Reserve below.

Cost of Net Revenue

Cost of net revenue consists primarily of payment processing fees, platform and website hosting fees and operational costs, amortization of acquired developed technology costs, amortization of capitalized internal-use software development costs, field operations costs and allocated customer support costs.

Cash, Cash Equivalents and Restricted Cash

Cash and cash equivalents includes bank deposits and money market funds held bywith financial institutions. Cash and cash equivalents balances include the face value of tickets sold on behalf of creators and their share of service charges, which ~~amounts~~ are to be remitted to the creators. Such balances were ~~$278.3~~$232.5 million and ~~$179.5~~$256.8 million as of ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017,~~2019, respectively. Although creator cash is legally unrestricted, the Company does not utilize creator cash for its own financing or investing activities as the amounts are payable to creators on a regular basis. These amounts due to creators are included in accounts payable, creators on the ~~condensed~~ consolidated balance sheets. The Company considers all highly liquid investments, including money market funds with an original maturity of three months or less at the date of purchase, to be cash equivalents.

The Company has issued letters of credit under lease agreements and other agreements which have been collateralized with cash. This cash is classified as noncurrent restricted cash on the ~~condensed~~ consolidated balance ~~sheets based on the term of the underlying lease.~~sheets. The following table provides a reconciliation of cash and cash equivalents and restricted cash reported within the ~~condensed~~ consolidated balance sheets that sum to the total of the same amounts shown in the ~~condensed~~ consolidated statements of cash flows (in thousands):

September 30, December 31,
2018 2017
Cash $ 509,730
$ 188,986
Restricted cash 1,563
3,235
Total cash and restricted cash $ 511,293
$ 192,221



	March 31, 2020		December 31, 2019
Cash and cash equivalents	$	372,962	$	420,712
Restricted cash	2,215		2,228
Total cash, cash equivalents and restricted cash	$	375,177	$	422,940

Funds Receivable and Funds Payable

Funds receivable represents cash-in-transit from third-party payment processors that is received by the Company within approximately five business days from the date of the underlying ticketing transaction. The funds receivable balances include the face value of tickets sold on behalf of creators and their share of service charges, which amounts are to be remitted to the creators. Such amounts were ~~$48.9 million~~0 and ~~$48.5~~$51.1 million as of ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017,~~2019, respectively. The 0 balance as of March 31, 2020 was a result of chargebacks and refunds owed to third-party payment processors in excess of funds owed to the Company from ticket sales. This excess amount has been classified as funds payable on the condensed consolidated balance sheets as of March 31, 2020.

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Funds payable represents a liability for chargebacks and refunds to third-party payment processors relating largely to the effects of the COVID-19 pandemic, which caused significant event cancellations and postponements. Funds payable was $3.4 million and 0 as of March 31, 2020 and December 31, 2019, respectively.

Accounts ~~Receivable, Net~~Payable, Creators

Accounts ~~receivable,~~payable, creators consists of unremitted ticket sale proceeds, net ~~is comprised~~ of ~~invoiced amounts~~Eventbrite service fees and applicable taxes. Amounts are remitted to creators ~~who use~~within five business days subsequent to the completion of the related event. Creators may apply to receive these proceeds prior to completion of their events as creators often need these funds to pay for event-related costs. For qualified creators, the Company passes ticket sales proceeds to the creator prior to the event, subject to certain limitations. Internally, the Company refers to these payments as advance payouts. When an advance payout is made, the Company reduces its cash and cash equivalents with a ~~third-party facilitated payment processor (FPP). For customer~~corresponding decrease to its accounts ~~receivable balances~~payable, creators. As a result of the COVID-19 pandemic and its effect of causing creators to cancel, postpone or reschedule events, the Company suspended its advance payouts program effective March 11, 2020. As of that date, the total advance payouts to creators related to ~~FPP,~~future events was approximately $354.0 million.

Chargebacks and Refunds Reserve

Under the Company's standard terms of service for creators using EPP, the Company settles a creator’s share of the proceeds from ticket sales within five business days after the successful completion of the event. The terms of the Company's standard merchant agreement obligate creators to reimburse attendees (or the Company, if it has processed the refund) who are entitled to refunds under the creator's refund policy and under the Company's refund policy requirement for ticket sales proceeds remitted to creators via advance payouts. When the Company provides advance payouts, it assumes risk that the event may be cancelled, fraudulent, materially not as described or removed from the Company's platform due to its failure to comply with the Company's terms of service or merchant agreement, resulting in significant chargebacks, refund requests and/or disputes between attendees and the creator, and risk that the creator will not be able to otherwise make the attendee whole. The Company may refund attendees if the creator is insolvent or has spent the proceeds of the ticket sales for event-related costs, among other circumstances. The Company may not be able to recover its losses from these events, and such unrecoverable amounts could equal the value of the transaction or transactions settled to the creator prior to the event that is disputed, plus any associated chargeback fees not assumed by the creator. The Company records ~~accounts receivable at~~estimates for refunds and chargebacks of its fees as contra-revenue. The Company records estimates for losses related to chargebacks and refunds of the ~~invoiced~~face value of tickets as an operating expense classified within sales, marketing and support. The chargebacks and refunds reserve was $89.7 million and $2.7 million as of March 31, 2020 and December 31, 2019, respectively. The increase in the reserve balance during the three months ended March 31, 2020 was the result of estimated losses from the advance payout program and estimated future refunds of its fees, relating largely to the COVID-19 pandemic. Prior to March 31, 2020, the Company included its chargebacks and refunds reserve in other accrued liabilities on the consolidated balance sheets, and has reclassified the balance as of December 31, 2019 on the condensed consolidated balance sheets included in this Quarterly Report on Form 10-Q to be consistent with the presentation as of March 31, 2020.

Impairment of Long-lived Assets

The carrying amounts of long-lived assets, including property and equipment, capitalized internal-use software, acquired intangible assets and right-of-use operating lease assets are periodically reviewed for impairment whenever events or changes in circumstances indicate that the carrying value of these assets may not be recoverable or that the useful life is shorter than originally estimated. Recoverability of assets to be held and used is measured by comparing the carrying amount of an asset to future undiscounted net cash flows the asset is expected to generate over its remaining life.

If the asset is considered to be impaired, the amount of any impairment is measured as the difference between the carrying value and the fair value of the impaired asset. If the useful life is shorter than originally estimated, the Company amortizes the remaining carrying value over the revised shorter useful life.

During the three months ended March 31, 2020, the Company determined that conditions resulting from the COVID-19 pandemic warranted an interim assessment of its long-lived assets balance. The Company performed a recoverability test and concluded no impairment of the carrying value was required.

Goodwill

Goodwill represents the excess of the aggregate fair value of the consideration transferred in a business combination over the fair value of the assets acquired, net of ~~a reserve to provide for potentially uncollectible amounts.~~

~~In evaluating the Company’s ability to collect outstanding receivable balances,~~liabilities assumed. Goodwill is not amortized but the Company ~~considers various factors including~~evaluates goodwill impairment of its single reporting unit annually in the ~~age~~fourth quarter, or more frequently if events or changes in circumstances indicate the goodwill may be impaired.

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The Company determined that the conditions resulting from the COVID-19 pandemic and the decline in the market value of the ~~balance,~~Company's common stock warranted an interim assessment of its goodwill carrying amount. On January 1, 2020, the ~~creditworthiness~~Company adopted ASU 2017-04, which eliminates the requirement to calculate the implied fair value of goodwill to measure a goodwill impairment charge. During the three months ended March 31, 2020, the Company performed its analysis by comparing the estimated fair value of the ~~customer and the customer’s current financial condition. Accounts receivable deemed uncollectible are charged against the allowance for doubtful accounts when identified.~~

~~Property, Plant and Equipment, Net~~

~~Property, plant and equipment,~~Company to its carrying amount, including ~~assets acquired through capital leases, are stated at cost less accumulated depreciation. Depreciation is calculated~~goodwill. The Company's analysis indicated that its estimated fair value, using the ~~straight-line method over~~market price of its common stock, exceeded its carrying amount and therefore goodwill was not impaired and no additional steps were necessary.

Significant Accounting Policies

Other than as discussed above, there have been no material changes to the ~~estimated useful lives of assets. Maintenance and repair costs are charged to expense~~Company's significant accounting policies as ~~incurred. The estimated useful lives of~~described in the ~~Company’s property, plant and equipment are as follows:~~Company's 2019 Form 10-K.



	~~Estimated Useful Life~~
~~Building and improvements~~	~~30 years~~
~~Furniture and fixtures~~	~~3-5 years~~
~~Computers and computer equipment~~	~~1-2 years~~
~~Computer software~~	~~2-3 years~~
~~Capitalized internal-use software development costs~~	~~2 years~~
~~Leasehold improvements~~	~~Shorter of estimated useful life or remaining lease term~~

3. Fair Value ~~Measurements~~Measurement

The Company measures its financial assets and liabilities at fair value at each reporting date using a fair value hierarchy that requires the Company to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. A financial instrument’s classification within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Three levels of inputs may be used to measure fair value:

Level 1 – Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets.

Level 2 – Other inputs that are directly or indirectly observable in the marketplace.

Level 3 – Unobservable inputs that are supported by little or no market activity.

The Company’s cash equivalents, funds receivable, accounts receivable, accounts payable, funds payable and other current liabilities ~~and debt~~ approximate their fair value. All ~~of these~~such financial assets and liabilities are Level ~~1, except for debt, which is Level 2.~~1. There ~~are~~were no other Level 1 ~~or Level 2~~ assets or liabilities recorded at ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017.~~

The Company measures the redeemable convertible preferred stock warrant liability (as discussed in Note 11) and term loan derivative asset (as discussed in Note 10) at fair value on a recurring basis and determined these are Level 3 financial assets and liabilities, respectively, in the fair value hierarchy.

The fair value of the redeemable convertible preferred stock warrants was estimated using a hybrid between a probability-weighted expected return method (PWERM) and option pricing model (OPM), estimating the probability weighted value across multiple scenarios, while using an OPM to estimate the allocation of value within one or more of these scenarios. Under a PWERM, the value of the Company’s various equity securities was estimated based upon an analysis of future values for the Company assuming various future outcomes, including two IPO scenarios and two scenarios contemplating the continued operation of the Company as a privately held enterprise. Guideline public company multiples were used to value the Company under the IPO scenarios. The discounted cash flow method was used to value the Company under the staying private scenarios. Share value for each class of security was based upon the probability-weighted present value of expected future investment returns, considering each of these possible future outcomes, as well as the rights of each share class.

The significant unobservable inputs into the valuation model used to estimate the fair value of the redeemable convertible preferred stock warrants include the timing of potential events (IPO) and their probability of occurring, the selection of guideline public company multiples, a discount for the lack of marketability of the preferred and common stock, the projected future cash flows, and the discount rate used to calculate the present-value of the estimated equity value allocated to each share class.

The significant unobservable inputs into the valuation model used to estimate the fair value of the term loan derivative asset include the timing of potential events (primarily the IPO), probability of exercise and the discount rate used to calculate the present value of discounted cash flows.

Generally, changes in the fair value of the underlying redeemable convertible preferred stock would result in a directionally similar impact to the fair value of the redeemable convertible preferred stock warrant liability.

2019.

There were no transfers of financial assets or liabilities into or out of Level 1, Level 2 or Level 3 for the periods ended ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017.~~2019.

~~Leases~~

The Company leases office space and certain computer equipment under noncancelable lease agreements which are accounted for as operating leases. Rent expense is recorded on a straight-line basis over the lease term. If a lease provides for fixed escalations of the minimum rental payments, the difference between the straight-line rent charged to expense and the amount payable under the lease is recognized as deferred rent.

The Company considers the nature of renovations and the Company’s involvement during the construction period for leased office space to determine if it should be considered the owner of the construction project during the construction period. If the Company determines that it is the owner of the construction project, it is required to capitalize the fair value of the building as well as the construction costs incurred on its condensed consolidated balance sheet along with a corresponding liability (build-to-suit accounting). Upon occupancy for build-to-suit leases, the Company assesses whether the circumstances qualify for sales recognition under the sale-leaseback accounting guidance. If the lease meets the sale-leaseback criteria, the Company will remove the asset and related financial obligation from the consolidated balance sheet and treat the building lease as an operating lease. If upon completion of construction, the project does not meet the sale-leaseback criteria, the leased property will continue to be treated as a build-to-suit lease asset and financing obligation for financial reporting purposes.

~~Internal-Use Software Development Costs~~

The Company capitalizes certain costs associated with website and application development and software developed or obtained for internal use. Costs incurred in the preliminary stages of development are expensed as incurred. Once software has reached the end of the preliminary project stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use, including stock-based compensation and other employee benefit costs. Capitalization ceases upon completion of all substantial testing. The Company also capitalizes costs related to specific upgrades and enhancements when it is probable the expenditures will result in additional functionality. Capitalized costs are included in property and equipment, net in the condensed consolidated balance sheet.

Capitalized internal-use software and website development costs are amortized on a straight-line basis over their estimated useful life, which is two years. Amortization expense is recorded in cost of revenue within the condensed consolidated statements of operations. Maintenance and training costs are charged to expense as incurred and included in operating expenses.

~~Business Combinations~~

The Company allocates the fair value of purchase consideration to the tangible assets acquired, liabilities assumed and intangible assets acquired based on their estimated fair values. The excess of the fair value of purchase consideration over the fair values of these identifiable assets and liabilities is recorded as goodwill. Such valuations require management to make significant estimates and assumptions, especially with respect to intangible assets. Significant estimates in valuing certain intangible assets include, but are not limited to, future expected cash flows from acquired users, acquired technology, trade names from a market participant perspective, useful lives and discount rates. Management’s estimates of fair value are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. During the measurement period, which is one year from the acquisition date, the Company may record adjustments to the assets acquired and liabilities assumed, with the corresponding offset to goodwill. Upon the conclusion of the measurement period, any subsequent adjustments are recorded to earnings.

~~Goodwill and Acquired Intangible Assets, Net~~

~~Goodwill~~

Goodwill represents the excess of the aggregate fair value of the consideration transferred in a business combination over the fair value of the assets acquired, net of liabilities assumed. Goodwill is not amortized but the Company evaluates goodwill impairment of its single reporting unit annually on the first day of the fourth quarter, or more frequently if events or changes in circumstances indicate the goodwill may be impaired.

Events or changes in circumstances which could trigger an impairment review include significant changes in the manner of the Company’s use of the acquired assets or the strategy for the Company’s overall business, significant negative industry or economic trends, significant underperformance relative to historical or projected future results of operations, a significant

adverse change in the business climate, an adverse action or assessment by a regulator, unanticipated competition or a loss of key personnel. The Company has the option to first assess qualitative factors to determine whether the existence of events or circumstances leads to a determination that it is more likely than not that the fair value of the reporting unit is less than its carrying amount. If, after assessing the totality of events or circumstances, an entity determines it is not more likely than not that the fair value of the reporting unit is less than its carrying amount, then additional impairment testing is not required. However, if an entity concludes otherwise, then it is required to perform the first of a two-step impairment test.

The first step involves comparing the estimated fair value of the reporting unit with its respective book value, including goodwill. If the estimated fair value exceeds book value, goodwill is considered not to be impaired and no additional steps are necessary. If, however, the fair value of the reporting unit is less than book value, then a second step is required that compares the carrying amount of the goodwill with its implied fair value. The estimate of implied fair value of goodwill may require valuations of certain internally-generated and unrecognized intangible and tangible net assets. If the carrying amount of goodwill exceeds the implied fair value of the goodwill, an impairment loss is recognized in an amount equal to the excess.

During the periods ended September 30, 2018 and December 31, 2017, the Company assessed qualitative factors and determined additional impairment testing was not required, therefore no goodwill impairment charges have been recorded during these periods.

~~Acquired Intangible Assets, Net~~

Acquired intangible assets, net consists of identifiable intangible assets such as developed technology, customer relationships, and trade names resulting from the Company’s acquisitions. Acquired intangible assets are recorded at fair value on the date of acquisition and amortized over their estimated economic lives following the pattern in which the economic benefits of the assets will be consumed, determined to be straight-line. Acquired intangible assets are presented net of accumulated amortization in the consolidated balance sheet.

The Company evaluates the recoverability of its intangible assets for potential impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets are expected to generate. If such review indicates that the carrying amount of intangible assets is not recoverable, the carrying amount of such assets is reduced to the fair value.

~~Creator Signing Fees, Net~~

Creator signing fees, net represent contractual amounts paid to creators pursuant to event ticketing and payment processing agreements. Creator signing fees are additional incentives paid by the Company to secure exclusive ticketing and payment processing rights with certain creators. These payments are amortized over the life of the contract to which they relate on a straight-line basis. Creator signing fees are presented net of reserves and allowances for potentially unrecoverable amounts on the condensed consolidated balance sheets. Amortization of creator signing fees is recorded as a reduction of revenue in the condensed consolidated statements of operations.

~~Creator Advances, Net~~

~~Impairment of Long-Lived Assets~~

The carrying amounts of long-lived assets, including property and equipment, capitalized internal-use software, creator signing fees, creator advances and acquisition-related intangible assets, are periodically reviewed for impairment whenever events or changes in circumstances indicate that the carrying value of these assets may not be recoverable or that the useful life is shorter than originally estimated. Recoverability of assets to be held and used is measured by comparing the carrying amount of an asset to future undiscounted net cash flows the asset is expected to generate over its remaining life.

~~Accounts Payable, Creators~~

Accounts payable, creators consists of unremitted ticket sale proceeds, net of Eventbrite service fees and applicable taxes. Amounts are remitted to creators within five business days subsequent to the completion of the related event. In certain situations, at the request of the creator, the Company may remit ticket sale proceeds in advance of the related event.

~~Advertising~~

Advertising costs are charged to expense as incurred. The costs of developing advertising creative and trade show expenses are initially deferred and charged to expense in the period in which the advertising is displayed or the period the trade show occurs.

Advertising expenses were $0.3 million and $0.4 million for the three months ended September 30, 2018 and 2017, respectively, and $0.8 million and $1.3 million for the nine months ended September 30, 2018 and 2017, respectively.

~~Stock-Based Compensation Expense~~

Stock-based compensation expense to employees is measured based on the grant-date fair value of the awards and recognized in the consolidated statements of operations over the period during which the employee is required to perform services in exchange for the award (the vesting period of the award).

The Company estimates the fair value of stock options granted using the Black-Scholes option pricing model. The Company measures the fair value of RSUs based on the fair value of the underlying shares on the date of grant. Compensation expense is recognized over the vesting period of the applicable award using the straight-line method. The Company estimates forfeitures in order to calculate the stock-based compensation expense.

Compensation expense for nonemployee stock options is calculated using the Black-Scholes option pricing model and is recorded as the options vest. Options subject to vesting are revalued periodically over the service period, which is the same as the vesting period.

~~Deferred Offering Costs~~

Deferred offering costs, which consist of direct incremental legal, consulting, banking and accounting fees relating to anticipated equity offerings, are capitalized and offset against proceeds upon the consummation of the offerings within stockholders’ equity. The Company incurred $5.3 million of deferred offering costs in connection with its IPO, which are recorded within stockholders' equity as a reduction of the IPO proceeds.

~~Income Taxes~~

The Company records income taxes using the asset and liability method, which requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of events that have been recognized in the consolidated financial statements or tax returns. Deferred tax assets and liabilities are measured using enacted tax rates that are expected to apply to taxable income for the years in which those tax assets and liabilities are expected to be realized or settled. Valuation allowances are provided when necessary to reduce deferred tax assets to the amount expected to be realized.

The Company recognizes tax benefits from uncertain tax positions if it is more likely than not that the tax position will be sustained on examination by the taxing authorities based on the technical merits of the position. Although the Company believes it has adequately provided for its uncertain tax positions, the Company can provide no assurance that the final tax outcome of these matters will not be materially different. The Company adjusts these allowances when facts and circumstances change, such as the closing of a tax audit or the refinement of an estimate. To the extent that the final tax outcome of these matters is different than the amounts recorded, such differences will affect the provision for income taxes in the period in which such determination is made and could have a material impact on the Company’s condensed consolidated financial statements.

~~Foreign Currency Remeasurement~~

The functional currency of the Company’s international subsidiaries is the U.S. dollar. Accordingly, monetary balance sheet accounts are remeasured using exchange rates in effect at the balance sheet dates and non-monetary items are remeasured at historical exchange rates. Revenue and expenses are remeasured at the average exchange rates for the period. Foreign currency remeasurement and transaction gains and losses are included in other income (expense), net in the condensed consolidated statements of operations. The Company recorded foreign currency rate remeasurement losses of $0.7 million and foreign currency rate remeasurement gains of $1.4 million during the three months ended September 30, 2018 and 2017,

respectively. The Company recorded foreign currency rate remeasurement losses of $4.3 million and foreign currency rate remeasurement gains of $3.4 million during the nine months ended September 30, 2018 and 2017, respectively.

~~Concentrations of Risk~~

Financial instruments potentially exposing the Company to concentrations of credit risk consist primarily of cash, funds receivable, accounts receivable, payments to creators and creator advance payouts. The Company holds its cash with high-credit-quality financial institutions; however, the Company maintains balances in excess of the FDIC insurance limits. The Company does not require their customers to provide collateral to support accounts receivable and maintains an allowance for accounts receivable balances that are doubtful of collection.

As of September 30, 2018 and December 31, 2017, there were no customers that represented 10% or more of the Company’s accounts receivable balance and there were no customers that individually exceeded 10% of the Company’s net revenue for the three and nine months ended September 30, 2018 and 2017, respectively.

~~Redeemable Convertible Preferred Stock Warrants~~

Freestanding warrants to purchase shares of redeemable convertible preferred stock are classified as liabilities on the condensed consolidated balance sheets at their estimated fair value because the underlying shares of redeemable convertible preferred stock are contingently redeemable and, therefore, may obligate the Company to transfer assets at some point in the future. Such warrants are recorded at fair value upon issuance and remeasured to fair value at each reporting period through the consolidated statements of operations. The Company adjusts the redeemable convertible preferred stock warrant liability for changes in estimated fair value until the earlier of the exercise or expiration or the completion of a sale of the Company or an IPO. Upon the completion of the Company's IPO in September 2018, all of the Company's outstanding warrants to purchase shares of redeemable convertible preferred stock were automatically exercised into shares of the Company’s Class B common stock.

~~Net Loss Per Share~~

The Company follows the two-class method when computing net loss per common share when shares are issued that meet the definition of participating securities. The two-class method determines net income (loss) per common share for each class of common stock and participating securities according to dividends declared or accumulated and participation rights in undistributed earnings. The two-class method requires income available to common stockholders for the period to be allocated between common stock and participating securities based upon their respective rights to receive dividends as if all income for the period had been distributed. The Company’s redeemable convertible preferred stock contractually entitles the holders of such shares to participate in dividends but does not contractually require the holders of such shares to participate in the Company’s losses. For periods in which the Company reports net losses, diluted net loss per share is the same as basic net loss per share because potentially dilutive common shares are not assumed to have been issued if their effect is anti-dilutive.

~~Emerging Growth Company Status~~

As an emerging growth company (EGC), the Jump-start Our Business Start-ups Act (JOBS Act) allows the Company to delay adoption of new or revised accounting pronouncements applicable to public companies until such pronouncements are made applicable to private companies. The Company has elected to use this extended transition period under the JOBS Act. As a result, the Company's financial statements may not be comparable to the financial statements of issuers who are required to comply with the effective dates for new or revised accounting standards that are applicable to public companies.

~~Recently Adopted Accounting Pronouncements~~

The Company adopted ASU No. 2016-09, Compensation—Stock Compensation (Topic 718) beginning January 1, 2018. The Company has elected to continue to estimate expected forfeitures as awards are granted. Additionally, the Company will prospectively present excess tax benefits as an operating activity on the consolidated statement of cash flows. The Company recognized the previously unrecognized excess tax benefits using the modified retrospective transition method, which did not result in a cumulative-effect adjustment to the opening balance of accumulated deficit in 2018 given the Company’s valuation allowance position. Without the valuation allowance, the Company’s deferred tax assets would have increased by $3.5 million.

~~Recently Issued Accounting Pronouncements~~

~~In January 2017, the FASB issued ASU 2017-04,~~ ~~Intangibles—Goodwill and Other (Topic 350)~~: ~~Simplifying the Test for Goodwill Impairment~~, which eliminates the requirement to calculate the implied fair value of goodwill to measure a goodwill impairment charge. This standard is effective for the annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019. This standard will apply to the Company’s reporting requirements in performing goodwill impairment testing, however, the Company does not anticipate the adoption of this standard will have a material impact on its consolidated financial statements.

~~In January 2017, the FASB issued ASU 2017-01,~~ ~~Business Combinations (Topic 805): Clarifying the Definition of a Business~~, which clarifies the definition of a business with the objective of adding guidance to assist entities with evaluating whether transactions should be accounted for as acquisitions or disposals of assets or businesses. This standard is effective for public business entities for annual periods beginning after December 15, 2017, including interim periods within those periods. For all other entities, this standard is effective for annual periods beginning after December 15, 2018, and interim periods within annual periods beginning after December 15, 2019. The impact to the Company’s consolidated financial statements will depend on the facts and circumstances of any specific future transactions.

~~In February 2016, the FASB issued ASU 2016-02,~~ ~~Leases (Topic 842)~~ which requires lessees to put most leases on their balance sheets but recognize expenses on their income statement and eliminates the real estate-specific provisions for all entities. The guidance is effective for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. The Company intends to adopt this standard beginning January 1, 2019 and is currently evaluating the effect that implementation of this standard will have on its consolidated financial statements upon adoption.

~~In May 2014, the FASB issued ASU 2014-09,~~ ~~Revenue from Contracts with Customers (Topic 606)~~ ~~and~~ ~~Other Assets and Deferred Costs—Contracts with Customers (Subtopic 340-40)~~, which will supersede nearly all existing revenue recognition guidance. The core principle behind this standard is that an entity should recognize revenue to depict the transfer of promised goods and services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for delivering those goods and services. To achieve this core principle, the ASU provides a model, which involves a five-step process that includes identifying the contract with the customer, identifying the performance obligations in the contract, determining the transaction price, allocating the transaction prices to the performance obligations in the contract, and recognizing revenue when (or as) the entity satisfies the performance obligations. The standard also provides guidance on the recognition of costs related to obtaining customer contracts.

This standard permits adoption either by using a full retrospective approach, in which all comparative periods are presented in accordance with the new standard, or a modified retrospective approach with the cumulative effect of initially applying the new standard recognized at the date of initial application and providing certain additional disclosures. For public business entities, this standard is effective for annual reporting periods beginning after December 15, 2017, including interim periods within that reporting period. For all other entities, this standard is effective for annual reporting periods beginning after December 15, 2018, and interim periods within annual periods beginning after December 15, 2019. Early application is permitted for annual periods beginning after December 15, 2016. The Company has elected to adopt this standard as of January 1, 2019 using the full retrospective approach and does not expect the adoption of this standard to have a material impact on its consolidated financial statements.

~~3. Acquisitions~~

~~2018 Acquisitions~~

In August 2018, the Company acquired Picatic e-Ticket Inc. (Picatic), a Canadian ticketing company. The Company acquired Picatic primarily to bolster its engineering staff and enhance its ticketing solutions. The acquisition of Picatic has been accounted for as a business combination. The acquisition date fair value of the consideration transferred was $2.9 million, which consisted of $1.3 million in cash and 81 thousand shares of the Company’s common stock. Acquisition costs related to the Picatic transaction were $0.3 million and are included in general and administrative expenses in the condensed consolidated statements of operations for the three and nine months ended September 30, 2018.

The total purchase price of the Picatic acquisition was allocated to the assets acquired and liabilities assumed based on their fair value as of the acquisition date. The excess of the purchase price over the net assets acquired was recorded as goodwill. The goodwill recorded in connection with the Picatic acquisition is not deductible for tax purposes and is attributable to the assembled workforce and synergies from the future growth and strategic advantages in the ticketing industry.

In April 2018, the Company acquired Ticketea S.L. (Ticketea), a leading Spanish ticketing provider. The Company acquired Ticketea in order to enhance its ticketing solutions and expand in the Spanish market. The acquisition of Ticketea has been accounted for as a business combination. The acquisition date fair value of the consideration transferred was $11.5 million, which consisted of $3.6 million in cash and 0.7 million shares of the Company’s common stock. Of the 0.7 million shares, 0.1 million shares are being held in escrow for adjustments related to working capital requirements and breaches of representations, warranties and covenants. These escrowed shares will be released approximately 18 months from the acquisition date, net of any adjustments. Acquisition costs related to the Ticketea transaction were $0.5 million and are included in general and administrative expenses in the condensed consolidated statement of operations for the nine months ended September 30, 2018.

The total purchase price of the Ticketea acquisition was allocated to the assets acquired and liabilities assumed based on their fair value as of the acquisition date. The excess of the purchase price over the net assets acquired was recorded as goodwill. The goodwill recorded in connection with the Ticketea acquisition is not deductible for tax purposes and is attributable to the assembled workforce and synergies from the future growth and strategic advantages in the ticketing industry.

~~The following table summarizes the estimated fair values of the assets acquired and liabilities assumed as of the respective acquisition dates (in thousands):~~

Picatic Ticketea
Cash $ 160
$ 17,852
Funds and accounts receivable 10
1,058
Creator advances —
532
Prepaid expenses and other current assets 87
127
Property and equipment —
42
Other noncurrent assets —
28
Accounts payable, creators —
(19,671 )
Other current liabilities (36 ) (628 )
Intangible assets 507
3,094
Goodwill 2,219
9,104
Total purchase price $ 2,947
$ 11,538

~~The following table sets forth the components of identifiable intangible assets acquired (in thousands) and their estimated useful lives as of the date of acquisition (in years):~~

Picatic Estimated
useful life Ticketea Estimated
useful life
Customer relationships $ 507
2.5 $ 2,475
5.0
Developed technology —
619
1.0
Total acquired intangible assets $ 507
$ 3,094

~~The amount of net revenue from the Picatic and Ticketea acquisitions included in the consolidated statements of operations for the nine months ended September 30, 2018 was $2.3 million.~~

~~2017 Acquisitions~~

In September 2017, the Company acquired 100% of the outstanding equity of Ticketfly, LLC (Ticketfly), a San Francisco based subsidiary of a publicly-held company. The Company acquired Ticketfly in order to expand the Company’s solutions for music-related events. The acquisition of Ticketfly has been accounted for as a business combination. The acquisition date fair value of the consideration transferred was $201.1 million, which consisted of $151.1 million in cash and $50.0 million in Convertible Promissory Notes (Promissory Note), which were paid and issued, respectively, at the closing of the transaction. The Promissory Note had a five year maturity from the date of issuance and bore interest at a rate of 6.5% per annum. Acquisition costs related to the Ticketfly transaction were $0.5 million and are included in general and administrative expenses in the condensed consolidated statements of operations.

In March 2018, the Company reached an agreement with the seller of Ticketfly to repay the Promissory Note. The face value of $50.0 million was settled in full for $34.7 million which represented $33.0 million of principal and $1.7 million of accrued interest. The Company recognized a gain of $17.0 million resulting from the extinguishment of the Promissory Note in the condensed consolidated statements of operations for the nine months ended September 30, 2018. As discussed in Note 10, the Company recorded a loss on debt extinguishment of $17.2 million in the three months ended September 30, 2018, and a net loss on debt extinguishment of $0.2 million for the nine months ended September 30, 2018.

In January 2017, the Company acquired 100% of the outstanding equity of TSTM Group Limited (ticketscript), a privately-held Dutch ticketing company with operations throughout Europe. The Company acquired ticketscript in order to enhance its ticketing solutions. The acquisition of ticketscript has been accounted for as a business combination. The acquisition date fair value of the consideration transferred was $33.4 million, which consisted of $7.7 million in cash, $7.5 million in promissory notes, 2.7 million shares of the Company’s common stock and options to purchase 0.3 million shares of Eventbrite common stock. These promissory notes were allowed to be prepaid at any time and the Company repaid these promissory notes in full, including accrued interest, in August 2017. Acquisition costs related to the ticketscript transaction were $1.2 million and are included in general and administrative expenses in the condensed consolidated statements of operations. The Company retained certain former ticketscript employees under Eventbrite employment contracts and issued options to purchase an aggregate of 0.3 million shares of common stock in connection with those employment contracts. These options vest over time and compensation expense will be recorded over the associated service period.

The total purchase prices of the Ticketfly and ticketscript acquisitions were allocated to the assets acquired and liabilities assumed based on their fair value as of the acquisition date. The excess of the purchase price over the net assets acquired was recorded as goodwill. The goodwill recorded in connection with the Ticketfly acquisition is deductible for tax purposes, while the goodwill recorded in connection with ticketscript is not. Goodwill is attributable to the assembled workforce and synergies from the future growth and strategic advantages in the ticketing industry.

~~The following table summarizes the fair values of the assets acquired and liabilities assumed as of the respective acquisition dates (in thousands):~~

Ticketfly ticketscript Total
Cash and restricted cash 23,339
3,492
26,831
Funds and accounts receivable 4,263
4,208
8,471
Creator advances 8,567
—
8,567
Prepaid expenses and other current assets 1,213
242
1,455
Property and equipment 2,619
425
3,044
Other noncurrent assets 15
238
253
Accounts payable, creators (29,909 ) (7,950 ) (37,859 )
Other current liabilities (2,138 ) (836 ) (2,974 )
Accrued taxes (6,179 ) (1,799 ) (7,978 )
Deferred tax liabilities —
(2,401 ) (2,401 )
Intangible assets 76,300
11,800
88,100
Goodwill 123,011
26,030
149,041
Total purchase price $ 201,101
$ 33,449
$ 234,550

~~The following table sets forth the components of identifiable intangible assets acquired (in thousands) and their estimated useful lives as of the date of acquisition (in years):~~

Ticketfly ticketscript Estimated useful
life
Customer relationships $ 60,500
$ 10,600
8.0
Developed technology 14,500
1,100
1.3
Trademark 1,300
100
1.3
Total acquired intangible assets $ 76,300
$ 11,800

The following unaudited pro forma information presents the combined results of operations as if the Ticketfly acquisition had been completed on January 1, 2016, the beginning of the comparable prior annual reporting period. The pro forma results include the adjustments for amortization associated with the acquired intangible assets, interest expense on new debt, stock-based compensation and the inclusion of $0.5 million of non-recurring acquisition costs. The pro forma results do not reflect any cost saving synergies from operating efficiencies of the effect of the incremental costs incurred in integrating the companies. Accordingly, these pro forma results are presented for informational purpose only and are not necessarily indicative of what the actual results of operations of the combined company would have been if the acquisition had occurred at the beginning of the period presented, nor are they indicative of future results of operations (in thousands):

Nine Months Ended
September 30, 2017
Net revenue $ 172,401
Net loss (180,878 )

~~Pro forma information for the Ticketea, Picatic and ticketscript acquisitions is not presented as it is not material.~~

4. ~~Goodwill and Acquired Intangible Assets, Net~~

~~The changes in the carrying amounts of goodwill was as follows (in thousands):~~

At December 31, 2016 $ 9,725
Additions from acquisitions 149,041
At December 31, 2017 158,766
Additions from acquisitions 11,023
Measurement period and other adjustments 938
At September 30, 2018 $ 170,727

~~Acquired intangible assets consisted of the following as of the dates indicated (in thousands):~~

December 31, 2017
Cost Accumulated
Amortization Net Book
Value Weighted-
average
remaining
useful life
(years)
Developed technology $ 18,477
$ 6,679
$ 11,798
1.0
Customer relationships 71,502
4,743
66,759
7.2
Tradenames 1,600
616
984
1.0
Acquired intangible assets, net $ 91,579
$ 12,038
$ 79,541

September 30, 2018
Cost Accumulated
Amortization Net Book
Value Weighted-
average
remaining
useful life
(years)
Developed technology $ 19,096
$ 15,618
$ 3,478
0.4
Customer relationships 74,484
12,336
62,148
6.4
Tradenames 1,600
1,353
247
0.3
Acquired intangible assets, net $ 95,180
$ 29,307
$ 65,873

~~The Company recorded amortization expense related to acquired intangible assets as follows (in thousands):~~

Three Months Ended
September 30, Nine Months Ended
September 30,
2018 2017 2018 2017
Cost of net revenue $ 3,003
$ 1,256
$ 8,824
$ 1,949
General and administrative 2,895
1,306
8,444
2,392
Total amortization of acquired intangible assets $ 5,898
$ 2,562
$ 17,268
$ 4,341

~~As of September 30, 2018, the total expected future amortization expense for acquired intangible assets is as follows (in thousands):~~

The remainder of 2018 $ 5,900
2019 10,825
2020 10,443
2021 10,197
2022 8,202
Thereafter 20,306
Acquired intangible assets, net $ 65,873

5. Accounts Receivable, Net

Accounts receivable, net is comprised of invoiced amounts to customers who use FPP for payment processing as well as other invoiced amounts. In the three months ended March 31, 2020, the Company recorded $1.1 million of incremental allowance for doubtful accounts, including estimated future losses in consideration of the impact of the COVID-19 pandemic. The following table summarizes the Company’s accounts receivable ~~balance~~balances as of the dates indicated (in thousands):


	March 31, 2020		December 31, 2019
Accounts receivable, customers	$	4,244	$	4,979
Allowance for doubtful accounts	(2,352)		(2,047)
Accounts receivable, net	$	1,892	$	2,932

September 30, December 31,
2018 2017
Accounts receivable, customers $ 7,439
$ 4,682
Allowance for doubtful accounts (2,585 ) (1,797 )
Accounts receivable, net $ 4,854
$ 2,885

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5. Creator Signing Fees, Net

Creator signing fees are ~~additional~~ incentives paid by the Company to secure exclusive ticketing and payment processing rights with certain creators. Amortization of creator signing fees is recorded as a reduction of revenue in the consolidated statements of operations and was $3.1 million and $2.4 million for the three months ended March 31, 2020 and 2019, respectively. As of ~~September 30, 2018, these payments are~~March 31, 2020, the balance of creator signing fees, net is being amortized over a weighted-average remaining contract life of 3.4 years on a straight-line basis. ~~Amortization~~The write-offs and other adjustments for the three months ended March 31, 2020 include estimated future losses in consideration of ~~creator signing fees is recorded as a reduction of revenue in~~ the ~~condensed consolidated statements of operations.~~COVID-19 pandemic. The following table summarizes the activity in creator signing fees for the periods indicated (in thousands):



	Three Months Ended March 31,
	2020		2019
Balance, beginning of period	$	26,307	$	17,005
Creator signing fees paid	3,894		4,558
Amortization of creator signing fees	(3,130)		(2,393)
Write-offs and other adjustments	(9,346)		(50)
Balance, end of period	$	17,725	$	19,120

Creator signing fees are classified as follows on the condensed consolidated balance sheet as of the dates indicated (in thousands):




	March 31, 2020		December 31, 2019
Creator signing fees, net	$	6,347	$	9,597
Creator signing fees, noncurrent	11,378		16,710
Total creator signing fees	$	17,725	$	26,307

September 30, December 31,
2018 2017
Balance, beginning of period $ 10,421
$ 6,906
Creator signing fees paid 11,719
8,552
Amortization of creator signing fees (5,052 ) (4,314 )
Write-offs and other adjustments (1,146 ) (723 )
Balance, end of period $ 15,942
$ 10,421
Creator signing fees, net $ 6,271
$ 4,235
Creator signing fees, noncurrent $ 9,671
$ 6,186

7.6. Creator Advances, Net

Creator advances provide the creator with funds in advance of the event and are subsequently recovered by withholding amounts due to the Company from the sale of tickets for the event until the creator payment has been fully recovered. The write-offs and other adjustments for the three months ended March 31, 2020 include estimated future losses in consideration of the COVID-19 pandemic. The following table summarizes the activity in creator advances for the periods indicated (in thousands):



	Three Months Ended March 31,
	2020		2019
Balance, beginning of period	$	23,204	$	23,142


Creator advances paid	7,646		9,768
Creator advances recouped	(6,362)		(5,749)
Write-offs and other adjustments	(10,026)		(427)
Balance, end of period	$	14,462	$	26,734

Creator advances, net are classified as follows on the condensed consolidated balance sheet as of the dates indicated (in thousands):




	March 31, 2020		December 31, 2019
Creator advances, net	$	13,868	$	22,282
Creator advances, noncurrent	594		922
Total creator advances	$	14,462	$	23,204

September 30, December 31,
2018 2017
Balance, beginning of period $ 20,076
$ 7,583
Acquired with Ticketfly transaction —
8,567
Acquired with Ticketea transaction 532
—
Creator advances paid 17,208
14,701
Creator advances recouped (10,998 ) (8,681 )
Write-offs and other adjustments (2,368 ) (2,094 )
Balance, end of period $ 24,450
$ 20,076

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7. Property, Plant and Equipment, Net

Property, plant and equipment, net consisted of the following as of the dates indicated (in thousands):

September 30, December 31,
2018 2017
Building and improvements $ 33,277
$ 33,277
Capitalized internal-use software development costs 33,751
27,392
Furniture and fixtures 3,660
3,206
Computers and computer equipment 11,654
9,716
Leasehold improvements 4,540
2,950
86,882
76,541
Less: Accumulated depreciation and amortization (42,056 ) (34,049 )
Property, plant and equipment, net $ 44,826
$ 42,492

Depreciation expense totaled $1.3 million for each of the three months ended September 30, 2018 and 2017, and $3.6 million and $2.9 million for the nine months ended September 30, 2018 and 2017, respectively.




	March 31, 2020		December 31, 2019

Capitalized internal-use software development costs	$	46,482	$	44,194
Furniture and fixtures	3,891		3,861
Computers and computer equipment	15,554		14,836
Leasehold improvements	8,539		8,393
Finance lease right-of-use assets	1,066		1,005
Property, plant and equipment	75,532		72,289
Less: Accumulated depreciation and amortization	(56,139)		(52,554)
Property, plant and equipment, net	$	19,393	$	19,735

The Company recorded the following amounts related to depreciation of fixed assets and capitalized internal-use software development costs during the periods indicated (in thousands):



	Three Months Ended March 31,
	2020		2019
Depreciation expense	$	1,514	$	1,637
Internal-use software development costs capitalized	2,287		2,308
Stock-based compensation costs included in capitalized internal-use software development costs	378		203
Amortization of capitalized internal-use software development costs	2,089		1,701

8. Leases

Adoption of ASC 842

The Company adopted ASC 842 in the fourth quarter of 2019, effective as of January 1, 2019 and applied a modified retrospective transition approach. The Company will continue to account for comparative reporting periods prior to that date under ASC 840.

Upon the adoption of ASC 842, the Company derecognized the build-to-suit asset and related lease financing obligation in their entirety, with the exception of the remaining net book value of lessee-owned tenant improvement assets which will be depreciated over the remaining term of the lease. The Company reclassified the San Francisco office lease as an operating lease consistent with the adoption ASC 842. The adoption effect of derecognizing the build-to-suit assets and lease financing obligation and recognizing operating lease right-of-use assets and operating lease liabilities on the consolidated balances sheets was as follows (in thousands):


	December 31, 2019		January 1, 2019		December 31, 2018
Property, plant and equipment, net	$	814	$	(26,676)	$	28,101
Other accrued liabilities	—		(552)		552
Build-to-suit lease financing obligation	—		(28,510)		28,510
Operating lease right-of-use assets	5,953		10,130		—
Operating lease liabilities	5,580		5,167		—
Operating lease liabilities, noncurrent	1,446		7,026		—
Accumulated deficit	135		135		—

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Three Months Ended
September 30, Nine Months Ended
September 30,
2018 2017 2018 2017
Internal-use software development costs capitalized during the period 1,751
1,545
6,442
5,143
Amortization of capitalized internal-use software 1,603
1,342
4,650
3,864
As a result of the derecognition of the San Francisco office lease as a build-to-suit lease and reclassification to an operating lease under ASC 842, the Company recast its previously reported results for the three months ended March 31, 2019 as follows (in thousands):

~~Stock-based compensation costs~~


	Three Months Ended March 31, 2019
	Initially As Reported		Effect of ASC 842 Adoption		Recast As Reported
Net Revenue	$	81,326	$	—	$	81,326
Cost of Net Revenue	30,518		47		30,565
Gross Profit	50,808		(47)		50,761
Operating Expenses:
Product Development	14,264		333		14,597
Sales, marketing and support	21,562		163		21,725
General and administrative	25,127		253		25,380
Total operating expenses	60,953		749		61,702
Loss from operations	(10,145)		(796)		(10,941)
Interest expense	(1,933)		841		(1,092)

Other income, net	2,180		—		2,180
Loss before income taxes	(9,898)		45		(9,853)
Income tax provision	100		—		100
Net loss	$	(9,998)	$	45	$	(9,953)

The Company has also recast its previously reported consolidated cash flows in this Quarterly Report on Form 10-Q for the three months ended March 31, 2019. The derecognition of the build-to-suit lease resulted in a reclassification of $0.2 million of cash outflow in financing activities to cash outflow in operating activities. The $0.2 million was reclassified to cash flows from operating activities amongst net loss, depreciation and amortization, noncash operating lease expense, prepaid expenses and other current assets, operating lease liabilities, other current liabilities and other liabilities in the condensed consolidated statements of cash flows for the three months ended March 31, 2019.

Operating Leases

The Company leases its office facilities under operating lease arrangements with varying expiration dates through 2029. Operating lease right-of-use assets and operating lease liabilities are recognized at the lease commencement date based on the present value of the lease payments over the lease term. Right-of-use assets also include adjustments related to prepaid or deferred lease payments and lease incentives. As most of the Company's leases do not provide an implicit interest rate, the Company uses its incremental borrowing rate at the lease commencement date to determine the present value of lease payments. The incremental borrowing rate is calculated based on hypothetical fully-secured borrowings to fund each respective lease over the lease term as of the lease commencement date, based on an assessment of the company's implied credit rating. As of March 31, 2020 and December 31, 2019, total operating lease right-of-use assets were $20.4 million and $22.2 million, respectively. Operating lease liabilities were $23.0 million as of March 31, 2020, $9.2 million current and $13.8 million non-current, respectively. Operating lease liabilities were $25.3 million as of December 31, 2019, $9.1 million current and $16.2 million non-current, respectively.

Options to extend or terminate a lease are included in ~~capitalized internal-use software development~~the lease term when it is reasonably certain that the Company will exercise such options. As of March 31, 2020, the remaining lease term of the Company's operating leases ranges from less than one year to ten years.

The components of operating lease costs were as follows (in thousands):



	Three Months Ended March 31,
	2020		2019
Operating lease costs	$	1,881	$	1,971
Sublease income	(995)		(965)
Total operating lease costs, net	$	886	$	1,006

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The Company made cash payments of $2.4 million and $1.9 million for operating lease liabilities during the three months ended March 31, 2020 and 2019, respectively, which is included within the operating activities section on the condensed consolidated statements of cash flows.

As of March 31, 2020, the Company's operating leases had a weighted-average remaining lease term of 4.44 years and a weighted-average discount rate of 3.7%.

As of March 31, 2020, maturities of operating lease liabilities were as follows (in thousands):


	Operating Leases
The remainder of 2020	$	7,303
2021	5,003
2022	3,405
2023	3,121
2024	2,024
Thereafter	4,149
Total operating lease payments	25,005
Less: Imputed interest	(1,991)
Total operating lease liabilities	$	23,014

Finance Leases

The Company leases certain computer equipment under finance leases. Finance lease right-of-use assets had a carrying amount of $0.4 million as of December 31, 2019 and are included in property, plant and equipment, net on the consolidated balance sheets. Finance lease liabilities totaled $0.7 million as of December 31, 2019, with $0.4 million and $0.3 million included in other accrued liabilities and other noncurrent liabilities, respectively, on the condensed consolidated balance sheets. The Company made cash payments of $0.1 million for finance lease liabilities during each of the three months ended ~~September 30, 2018~~March 31, 2020 and ~~2017~~2019, which are included within the financing activities section on the consolidated statements of cash flows.

9. Goodwill and ~~$0.4 million for each~~Acquired Intangible Assets, Net

The carrying amounts of the ~~nine months ended September 30, 2018~~Company's goodwill was $170.6 million as of March 31, 2020 and ~~2017.~~

December 31, 2019.

~~9. Commitments and Contingencies~~

~~Operating Leases~~

~~The Company leases office space under various noncancelable operating leases that expire at various dates through 2028. Rent expense from operating leases totaled $0.9 million for each of~~During the three months ended September 30, 2018 and 2017, and $2.5 million and $2.1 million for the nine months ended September 30, 2018 and 2017, respectively. The Company also recognized sublease income of $1.0 million and $0.7 million during the three months ended September 30, 2018 and 2017, respectively, and $2.5 million and $2.3 million for the nine months ended September 30, 2018 and 2017, respectively.

~~Build-to-Suit Lease~~

~~In December 2013,~~March 31, 2020, the Company ~~executed a lease for 97,624 square feet~~determined that conditions resulting from the COVID-19 pandemic warranted an interim assessment of ~~office space in San Francisco, California.~~the carrying amount of goodwill. The initial lease term is seven years with an option to renew for an additional three years, and the leased space represents two floors in a seven-floor building. The lease provided for a $6.4 million tenant improvement reimbursement allowance, which the Company utilized in 2014. In order for the facility to meet the Company’s operating specifications, both the landlordassessment was performed as of March 31, 2020 and the Company ~~made structural changes as part~~concluded no impairment of the ~~improvement~~carrying value of goodwill was required.

Acquired intangible assets consisted of the ~~building, and as a result, the Company has concluded that it is the deemed partial owner~~following (in thousands):


	March 31, 2020
	Cost		Accumulated Amortization		Net Book Value		Weighted- average remaining useful life (years)
Developed technology	$	19,096	$	19,084	$	12	0.2
Customer relationships	74,484		27,948		46,536		5.0

Tradenames	1,600		1,600		—
Acquired intangible assets, net	$	95,180	$	48,632	$	46,548

Table of ~~the building (for accounting purposes only) during the construction period. Accordingly, at lease inception, the~~Contents


	December 31, 2019
	Cost		Accumulated Amortization		Net Book Value		Weighted- average remaining useful life (years)
Developed technology	$	19,096	$	19,062	$	34	0.2
Customer relationships	74,484		25,360		49,124		5.2

Tradenames	1,600		1,600		—
Acquired intangible assets, net	$	95,180	$	46,022	$	49,158

The Company recorded ~~an asset of $22.3 million, representing its estimate of the fair market value of the leased space, and a corresponding lease financing obligation on the consolidated balance sheets.~~

Upon completion of construction, the Company evaluated the derecognition of the asset and liability as a sale-leaseback transaction. The Company concluded it did not meet the provisions needed for sale-leaseback accounting, and thus the lease is being accounted for as a financing obligation. Lease payments are allocated to (1) a reduction of the principal financing obligation; (2) imputed interest expense; and (3) land lease expense (which is considered an operating lease) representing an imputed cost to lease the underlying land of the facility. In addition, the underlying building asset is being depreciated over the building’s estimated useful life of 30 years. At the conclusion of the lease term, the Company will derecognize both the net book values of the asset and financing obligation.

~~Land lease expense was $0.2 million for each of the three months ended September 30, 2018 and 2017 and $0.7 million for each of the nine months ended September 30, 2018 and 2017. Interest~~amortization expense related to ~~the Company’s build-to-suit lease was $0.9 million for each of the three months ended September 30, 2018 and 2017, and $2.6 million for each of the nine months ended September 30, 2018 and 2017.~~

~~As of September 30, 2018, the future minimum lease payments and sublease rental payments under noncancelable leases are~~acquired intangible assets as follows (in thousands):



	Three Months Ended March 31,
	2020		2019
Cost of net revenue	$	22	$	229
Sales, marketing and support	2,588		2,571

Total amortization of acquired intangible assets	$	2,610	$	2,800

As of March 31, 2020, the total expected future amortization expense of acquired intangible assets by year is as follows (in thousands):



The remainder of 2020	7,833
2021	10,197
2022	8,202
2023	7,709
2024	7,583
Thereafter	5,024
Total expected future amortization expense	$	46,548

Build-to-Suit
Lease Operating
Leases Sublease
Income Total
Remainder of 2018 $ 1,373
$ 599
$ (1,001 ) $ 971
2019 5,604
2,558
(4,003 ) 4,159
2020 5,772
2,404
(4,003 ) 4,173
2021 1,943
1,915
(1,167 ) 2,691
2022 —
1,717
—
1,717
Thereafter —
5,439
—
5,439
Total minimum lease payments 14,692
14,632
(10,174 ) 19,150
Less: Amount representing interest and taxes (8,411 ) —
—
(8,411 )
Total present value of minimum lease payments $ 6,281
$ 14,632
$ (10,174 ) $ 10,739

In May 2018, the Company entered into a ten year operating lease for its office space in Cork, Ireland. The lease expires in 2028. Monthly rent payments, which are included in the table above, are due beginning in January 201910. Commitments and ~~total $0.4 million per year.~~

Contingencies

Letters of Credit

The Company has issued letters of credit under lease and other banking agreements, which have been collateralized with cash. This cash is classified as noncurrent restricted cash on the condensed consolidated balance sheets based on the term of the underlying agreements. AsRestricted cash was $2.2 million as of September 30, 2018, the Company had an outstanding letter of credit for $1.0 million related to its leased office space in San Francisco, California. In connection with the Ticketfly acquisition, the Company acquired a lease for which there was a letter of credit for $0.8 million. This letter of credit was terminatedMarch 31, 2020 and ~~the related restricted cash became unrestricted in the nine months ended September 30, 2018 as the underlying lease was terminated.~~December 31, 2019.

Creator Signing Fees and Creator Advances

Creator signing fees and creator advances represent contractual amounts paid ~~in advance~~ to customers pursuant to event ticketing and payment processing agreements. Certain of the Company’s contracts include terms where future payments to creators are committed to, based on performance, as part of the overall ticketing arrangement. The Company's contracts state that these future payments require the customer to meet certain revenue milestones or minimum ticket sales provisions in order to earn the payment, and if that milestone or minimum is not met, the Company is not required to make such payment. The following table presents, by year, the future creator payments ~~committed to under contract but~~ not yet paid as of ~~September 30, 2018~~March 31, 2020 (in thousands):


	Creator Advances		Creator Signing Fees		Total

The remainder of 2020	$	13,147	$	3,822	$	16,969
2021	12,629		2,987		15,616
2022	5,167		409		5,576
2023	3,526		260		3,786
Thereafter	766		—		766
Total	$	35,235	$	7,478	$	42,713

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Remainder of 2018 $ 6,104
2019 6,764
2020 3,191
2021 298
2022 19
Thereafter —
$ 16,376
Purchase Commitments

The following table presents, by year, the future contractual purchase commitments as of March 31, 2020 (in thousands):



The remainder of 2020	$	3,000
2021 and thereafter	—
Total	$	3,000

Litigation and Loss Contingencies

The Company accrues estimates for resolution of legal and other contingencies when losses are probable and estimable. From time to time, the Company may become a party to litigation and subject to claims incident to the ordinary course of business, including intellectual property claims, labor and employment claims, and threatened claims, breach of contract claims, tax and other matters. The ~~Company currently has no material~~matters discussed below summarize the Company's current ongoing pending litigation.

Beginning on April 15, 2019, purported stockholders of the Company filed two putative securities class action complaints in the United States District Court for the Northern District of California, and three putative securities class action complaints in the Superior Court of California for the County of San Mateo, against the Company, certain of its executives and directors, and its underwriters for the IPO. Some of these actions also name as defendants venture capital firms that were investors in the Company as of the IPO.

On August 22, 2019, the federal court consolidated the two pending actions and appointed lead plaintiffs and lead counsel (the Federal Action). On October 11, 2019, the lead plaintiffs in the Federal Action filed their amended consolidated complaint. The amended complaint generally alleges that the Company misrepresented and/or omitted material information in its IPO offering documents in violation of the Securities Act of 1933. The amended complaint also challenges public statements made after the IPO in violation of the Securities Exchange Act of 1934. The amended complaint seeks unspecified monetary damages and other relief on behalf of investors who purchased the Company's Class A common stock issued pursuant and/or traceable to the IPO offering documents, or between September 20, 2018 and May 1, 2019, inclusive. On December 11, 2019, the defendants filed a motion to dismiss the amended complaint. On March 18, 2020, the court vacated the hearing on the defendants' motion to dismiss set for April 16, 2020. On April 28, 2020, the court granted defendants’ motion to dismiss in its entirety with leave to amend. Lead plaintiffs’ deadline to file a second amended consolidated complaint is June 24, 2020.

On June 24, 2019, the state court consolidated two state actions pending at that time (the State Action). On July 24, 2019, the two plaintiffs in the State Action filed a consolidated complaint. The consolidated complaint generally alleged that the Company misrepresented and/or omitted material information in the IPO offering documents, in violation of the Securities Act of 1933. The amended complaint sought unspecified monetary damages and other relief on behalf of investors who purchased the Company's Class A common stock issued pursuant and/or traceable to the IPO offering documents. On August 23, 2019, defendants filed demurrers to the consolidated complaint. A third state-court action was filed on August 23, 2019. On September 11, 2019, that complaint was consolidated into the operative complaint filed on July 24, 2019, and the court ordered that the arguments in defendants’ pending demurrers would apply to that newly filed complaint. At the hearing on defendants’ demurrers on November 1, 2019, the court sustained the demurrer with leave to amend. On December 13, 2019, the court granted requests by two plaintiffs to voluntarily dismiss their claims without prejudice. The remaining plaintiff and two new named plaintiffs filed a first amended consolidated complaint (FAC) on February 10, 2020. Defendants' filed demurrers to the FAC on March 26, 2020. On April 14, 2020, the court indefinitely vacated the May 1, 2020 hearing on the demurrers given the novel coronavirus pandemic, stating it would reschedule the hearing once regular court proceedings are allowed to resume.

The Company believes that these actions are without merit and intends to vigorously defend them. The Company cannot predict the outcome of or estimate the possible loss or range of loss from the above described matters.

On July 16, 2019, the Company filed two complaints in the United States District Court for the Northern District of California, entitled Eventbrite, Inc. v. MF Live, Inc., et al., 3:19-CV-04084 and Eventbrite, Inc. v. Fab Loranger et al., 3:19-CV-04083 (collectively, the Roxodus Lawsuits). The Roxodus Lawsuits arise out of MF Live’s (MFL) cancellation of the Roxodus music festival in Ontario, Canada, and MFL's and Loranger's subsequent refusals to issue refunds to impacted ticket buyers or to reimburse Eventbrite for payments to such ticket buyers. Eventbrite provided ticketing and payment processing services for the event pursuant to a written contract. When the event was cancelled and MFL refused to issue refunds, Eventbrite issued refunds totaling $4.0 million to ticket buyers who bought tickets on the Eventbrite platform. Pursuant to Eventbrite's Merchant Agreement, MFL was contractually required to reimburse Eventbrite for such refunds, and Loranger had signed a personal guaranty agreement committing to personally honor MFL’s obligations if the entity failed to do so. Accordingly, the Roxodus Lawsuits assert claims for breach of contract, breach of the implied covenant of good faith and fair dealing, fraud, money had and received, and actual and constructive fraudulent transfers.

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The Roxodus Lawsuits are in their early stages and the Company cannot predict the likelihood of success. MFL has filed for bankruptcy in Canada, staying Eventbrite's action against the entity. The Company is monitoring and participating in the bankruptcy process pursuant to its rights under Canadian law. Eventbrite's investigation of the assets held by and/or on behalf of MFL, Loranger, and the other defendants is ongoing.

In addition to the litigation discussed above, from time to time, the Company may be subject to legal actions and claims in the ordinary course of business. The Company has received, and may in the future continue to receive, claims from third parties. Future litigation may be necessary to defend the Company or its creators. The results of any current or future litigation cannot be predicted with certainty, and regardless of the outcome, litigation can have an adverse impact on the Company because of defense and settlement costs, diversion of management resources and other factors.

The Company is currently under audit in certain ~~domestic~~ jurisdictions with regard to indirect tax matters. The Company establishes reserves for indirect tax matters when it determines that the likelihood of a loss is probable, and the loss is reasonably estimable. Accordingly, the Company has established a reserve for the potential settlement of issues related to sales and other indirect taxes in the amount of ~~$25.0~~$14.2 million and ~~$28.9~~$14.8 million as of ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017,~~2019, respectively. These amounts, which represent management’s best estimates of its potential liability, include potential interest and penalties of ~~$3.0~~$1.5 million and ~~$3.5~~$1.4 million as of ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017,~~2019, respectively.

In June 2018, the Company publicly announced that a criminal was able to penetrate the Ticketfly website and steal certain consumer data, including names, email addresses, shipping addresses, billing addresses and phone numbers. For a short time, the Company disabled the Ticketfly platform to contain the risk of the cyber incident, which disabled ticket sales through Ticketfly during that period. Because of this incident, the Company has incurred costs related to responding to and remediating this incident and has suffered a loss of revenue for the period during which the Ticketfly platform was disabled. During the nine months ended September 30, 2018, the Company recorded an amount of $6.6 million for potential costs associated with this incident, of which $6.3 million was recorded as contra revenue and $0.3 million was recorded as an operating expense. This amount represents the Company’s best estimate of the total amount of creator accommodations to be made as a result of the incident. The Company also recorded $2.3 million and $3.6 million related to insurance proceeds to be received from the Ticketfly incident as a reduction in general and administrative expenses in the three and nine months ended September 30, 2018, respectively. Such proceeds are a partial reimbursement for accommodations to creators which are recorded as contra revenue. As of September 30, 2018, the Company had a remaining liability balance of $0.7 million related to future accommodation payments and a $2.0 million receivable for insurance proceeds.

The Company does not believe that any ultimate liability resulting from any of these matters will have a material adverse effect on its business, consolidated financial position, results of operations or liquidity. However, the outcome of these matters is inherently uncertain. Therefore, if one or more of these matters were resolved against the Company for amounts in excess of management’s expectations, the Company’s financial statements, including in a particular reporting period in which any such outcome becomes probable and estimable, could be materially adversely affected.

Indemnifications

In the ordinary course of business, the Company enters into contractual arrangements under which the Company agrees to provide indemnification of varying scope and terms to business partners and other parties with respect to certain matters, including, but not limited to, losses arising out of the breach of such agreements, intellectual property infringement claims made by third parties, and other liabilities relating to or arising from the Company’s online ticketing platform or the Company’s acts or omissions. In these circumstances, payment may be conditional on the other party making a claim pursuant to the procedures specified in the particular contract. Further, the Company’s obligations under these agreements may be limited in terms of time and/or amount, and in some instances, the Company may have recourse against third parties for certain payments. In addition, the Company has indemnification agreements with its directors and executive officers that require the Company, among other things, to indemnify them against certain liabilities that may arise by reason of their status or service as directors or officers. The terms of such obligations vary.

~~10. Term Loans and Debt~~11. Stockholders' Equity

~~Term loans consisted of the following at the dates indicated (in thousands):~~

September 30,
2018 December 31,
2017
Outstanding principal balance $ 75,000
$ 29,704
Less: Unamortized discount and debt issuance costs (908 ) (3,035 )
Total term loan, net $ 74,092
$ 26,669
Common Stock

The Company ~~entered into a loan~~has two classes of common stock, Class A and ~~security agreement with, and issued warrants~~Class B. Holders of Class A common stock are entitled to purchase shares of redeemable convertible preferred stock to Western Technology Investments (WTI) in June 2017 (First WTI Loan Facility), which provided for a secured credit facility of up to $60.0 million of term debt. The First WTI Loan Facility contained customary events of default. In September 2017, the Company borrowed $30.0 million as a term loan under the facility with a maturity date of February 2022 which bore interest at 11.5% annually (effective interest rate of 15.9%). Monthly payments of interest were due for the first 24 months and equal monthly installments of principal and interest were due for 30 months thereafter. The loan could be prepaid at any time for an amount equal to the outstanding balance plus accrued interest, plus an amount equal to all scheduled but unpaid payments of interest that would have accrued and been payable through the maturity date.

In March 2018, the Company borrowed an additional $30.0 million under the First WTI Loan Facility with a maturity date of September 2022, which bore interest at 11.75% annually (effective interest rate of 14.8%). Monthly payments of interest were due for the first 24 months and equal monthly installments of principal and interest were due for 30 months thereafter.

In May 2018, the Company entered into a second loan and security agreement with WTI (Second WTI Loan Facility, and together with the First WTI Loan Facility, the WTI Loan Facilities) and issued additional warrants to purchase shares of Series G redeemable convertible preferred stock. The secured credit facility provided up to $15.0 million of term debt, which the Company borrowed in full as a term loan under the facility in May 2018. This debt bore interest at 12.0% annually (effective interest rate of 14.7%) and had a maturity date of November 2022. Monthly payments of interest were due for the first 24 months and equal monthly installments of principal and interest were due for 30 months thereafter. The WTI Loan Facilities were collateralized by substantially all of the Company's assets and intellectual property rights.

The Second WTI Loan Facility included a contingent prepayment feature under which if the Company consummated a qualified public offering within the first 24 months of the term loan and the Company prepaid the term loan in conjunction with the qualified public offering, the Company would be required to prepay the outstanding contractual balance plus accrued interest within fifteen days of the consummation of a qualified public offering plus an additional amount equal to 50% of all interest that would have been incurred through the end of first 24 months of the loan. In connection with the Second WTI Loan Facility, the Company modified the terms of the First WTI Loan Facility so that the $30.0 million borrowed in March 2018 under the First WTI Loan Facility would be subject to the same contingent prepayment feature in the event of a qualified public offering that is included in the Second WTI Loan Facility.

The Company determined that these contingent prepayment features under the WTI term loans are embedded derivative assets, requiring bifurcation and separate accounting. These embedded derivatives initially had a fair value of $2.1 million as determined in May 2018 and a fair value of $2.2 million as of June 30, 2018. Immediately prior to the Company's repayment of the WTI debt (discussed below), the fair value of the embedded derivatives was determined to be $4.3 million. During the three months ended September 30, 2018, the Company recorded the $2.1 million change in fair value of the term loan embedded derivatives in other income (expense) on the condensed consolidated statements of operations.

In September 2018, five days after the completion of the IPO, the Company exercised its prepayment option and fully repaid all amounts outstanding under the WTI Loan Facilities. The Company made a total cash payment of $81.6 million, consisting of $74.2 million of contractual principal and $7.4 million in prepayment penalties. The carrying value of the WTI Loan Facilities at the time of retirement was $68.7 million. This is less than the contractual principal paid to retire the debt due to (i) the fair value of the redeemable convertible preferred stock warrants that were issued in connection with the WTI Loan Facilities, which was bifurcated and accounted for as a discount to the face value of the WTI debt; and (ii) the fair value of the term loan embedded derivative which was bifurcated and accounted for as a premium to the face value of the WTI debt. In connection with the retirement of the WTI Loan Facilities, the Company recorded a loss on debt extinguishment of $17.2 million in the three months ended September 30, 2018 and a net loss on debt extinguishment for the nine months ended September 30, 2018 of $0.2 million. Refer to Note 3 for discussion of the Company's gain on debt extinguishment recorded in connection with the retirement of the Promissory Note. As of September 30, 2018, there are no amounts outstanding under the WTI Loan Facilities and all underlying agreements have been terminated.

In September 2018, the Company entered into a senior secured credit facility with a syndicate of banks consisting of $75.0 million aggregate principal amount of term loans (the New Term Loans) and a $75.0 million revolving credit facility (the New Revolving Credit Facility, and together with the New Term Loans, the New Credit Facilities). The New Term Loans were fully funded in September 2018 and the Company received cash proceeds of $73.6 million, net of arrangement fees of $1.1 million and upfront fees of $0.3 million. The Company has made no draw on the New Revolving Credit Facility as of September 30, 2018.

The New Term Loans amortize at a rate of 7.5% per annum for the first two years of the New Credit Facilities, 10.0% per annum for the third and fourth years and the first three quarters of the fifth year of the New Credit Facilities, with the balance due at maturity. The New Term Loans and the New Revolving Credit Facility are each expected to mature on the fifth anniversary of the effectiveness of the New Credit Facilities. The New Revolving Credit Facility has a commitment fee, which currently accrues at 0.40% on the daily unused amount of the aggregate revolving commitments of the lenders.

All outstanding amounts under the New Credit Facilities bear interest, at the Company's options, at (i) a reserve adjusted LIBO Rate plus a margin between 2.25% and 2.75% or (ii) a base rate plus a margin between 1.25% and 1.75%, in each case determined on a quarterly basis based on the Company's consolidated total leverage ratio. The initial annual rate for the New Term Loans is 4.74%.

The New Credit Facilities contain customary conditions to borrowing, events of default, and covenants. Financial covenants include maintaining a (i) maximum consolidated total leverage ratio; (ii) minimum consolidated interest coverage ratio; and (iii) minimum liquidity ratio. These financial covenants will first be tested for the three months ending December 31, 2018.

~~As of September 30, 2018, the contractual principal payments for the New Term Loans for the next five years are as follows (in thousands):~~

2018 $ 1,406
2019 5,625
2020 6,094
2021 7,500
2022 7,500
2023 46,875
Total $ 75,000

~~11. Redeemable Convertible Preferred Stock Warrants~~

In connection with the First WTI Loan Facility and the Second WTI Loan Facility discussed in Note 10, the Company issued warrants to WTI to purchase shares of our Series G redeemable convertible preferred stock. The preferred stock warrants became exercisable into 411,991 shares of Series G redeemable convertible preferred stock when the First WTI Loan Facility was executed in June 2017. In September 2017, the redeemable convertible preferred stock warrants became exercisable into an additional 205,995 shares of Series G redeemable convertible preferred stock when the Company borrowed $30.0 million under the First WTI Loan Facility. In March 2018, as a result of the Company borrowing the remaining $30.0 million under the First WTI Loan Facility, the Series G redeemable convertible preferred stock warrants became exercisable into an additional 205,995 shares of Series G redeemable convertible preferred stock. In May 2018, the Company issued

additional warrants which were exercisable into 109,288 shares of Series G redeemable convertible preferred stock. The exercise price of all of the Series G redeemable convertible preferred stock warrants was $16.38361 vote per share and the redeemable convertible preferred stock warrants had an expiration date ten years from the date of issuance. In September 2018, in connection with our IPO, the redeemable convertible preferred stock warrants were automatically exercised into sharesholders of Class B common stock are entitled to 10 votes per share. The Company’s common stock has no preferences or privileges and ~~the related liability was reclassified to additional paid-in capital.~~

~~Refer to Note 2 for discussion~~is not redeemable. Holders of the significant inputs used to determine the fair value of the redeemable convertible preferred stock warrants. The following represent the changes in the liability relating to the redeemable convertible preferred stock warrants from December 31, 2017 to September 30, 2018 (in thousands):

Balance as of December 31, 2017 $ 7,271
Issuances 4,603
Change in fair value 9,591
Automatic conversion in connection with initial public offering (21,465 )
Balance as of September 30, 2018 $ —

~~12. Stockholders' Equity~~

~~Redeemable Convertible Preferred Stock~~

~~Immediately prior to the closing of the Company's IPO, 41,628,207 shares of outstanding redeemable convertible preferred stock converted into 42,188,624 shares of~~Class A and Class B common stock ~~(including additional shares issuable upon conversion~~are entitled to dividends, if and when declared, by the Company’s board of our Series G redeemable convertible preferred stock based on the IPO price of $23.00 per share). Further, outstanding warrants to purchase 933,269 shares of our Series G redeemable convertible preferred stock automatically exercised into 997,193 shares of Class B common stock based on the IPO price of $23.00 per share.

~~Common Stock~~directors.

2004 and 2010 Stock Option Plans

In 2004, the board of directors and ~~shareholders~~stockholders of the Company authorized and ratified the 2004 Stock ~~Option~~ Plan (2004 Plan), as amended. The 2004 Plan ~~allows~~allowed for the issuance of incentive stock options (ISOs), non-statutory stock options (NSOs) and stock purchase rights. The 2004 Plan states the maximum aggregate number of shares that may be subject to options or stock purchase rights and sold under the plan is ~~6,000,000 shares.~~6,000,000.

In 2010, the board of directors and ~~shareholders~~stockholders of the Company authorized and ratified the 2010 Stock Plan (2010 Plan), as amended. The 2010 Plan ~~allows~~allowed for the issuance of ISOs, NSOs and stock purchase rights. The 2010 Plan states the maximum aggregate number of shares that may be subject to options or stock purchase rights and sold under the plan is ~~29,963,761~~30,663,761 shares. The Company no longer grants awards under the 2004 Plan or the 2010 Plan.

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2018 Stock Option and Incentive ~~plan~~Plan

~~In August 2018, the~~The 2018 Stock Option and Incentive Plan (2018 Plan) ~~was adopted by~~allows for the ~~board~~granting of ~~directors~~ISOs, NSOs, stock appreciation rights, restricted stock, restricted stock units (RSUs), unrestricted stock awards, dividend equivalent rights and ~~approved by the shareholders and became effective in connection with the IPO.~~cash-based awards. The 2018 Plan replaces the 2010 Plan, asbut the ~~board of directors has determined not to make additional awards under the 2010 Plan. The~~ 2010 Plan will continue to govern outstanding equity awards granted thereunder. ~~We have~~The Company initially reserved ~~7.7 million~~7,672,600 shares of Class A common stock for the issuance of awards under the 2018 ~~Plan.~~

~~Under the 2018~~ Plan ~~the Company’s board of directors has authorized two classes of common stock, Class A~~ and ~~Class B. Holders~~9,972,355 shares of Class A common stock ~~are entitled to one vote per share and holders~~were reserved as of Class B common stock are entitled to ten votes per share. The Company’s common stock has no preferences or privileges and is not redeemable. Holders of Class A and Class B common stock are entitled to dividends, if and when declared, by the Company’s board of directors. The 2018 Plan allows for the granting of options, stock appreciation rights, restricted stock and RSUs, unrestricted stock awards, dividend equivalent rights and cash-based awards.March 31, 2020.

As of ~~September 30, 2018,~~March 31, 2020, there were ~~22,190,858~~14,726,087 options issued and outstanding ~~and 10,831,873 shares available for issuance~~ under the 2004 Plan, 2010 Plan and 2018 Plan (collectively, the Plans). and 15,515,408 shares available for issuance under the 2018 Plan.

Stock options granted typically vest over a ~~four-year~~four-year period from the date of grant. Options awarded under the ~~Plans~~plan may be granted at an exercise price per share not less than the fair value at the date of grant and are exercisable up to ten years.

Stock option activity under the Plans is as follows:


	Outstanding options	Weighted- average exercise price		Weighted- average remaining contractual term (years)	Aggregate intrinsic value (thousands)








Balance at December 31, 2019	15,684,021	$	9.28	6.3	$	170,847
Granted	133,333	7.50
Exercised	(738,410)	6.30			9,734
Cancelled	(352,857)	10.60
Balance at March 31, 2020	14,726,087	9.39		5.7	14,548



Vested and exercisable as of March 31, 2020	9,845,948	7.45		4.7	14,372
Vested and expected to vest as of March 31, 2020	14,338,031	9.29		5.6	14,540
Vested and exercisable as of December 31, 2019	9,913,182	7.14		5.1	129,341
Vested and expected to vest as of December 31, 2019	15,197,994	9.16		6.3	167,439

Outstanding
options Weighted-
average exercise
price Weighted-
average
remaining
contractual
term (years)
Aggregate
intrinsic
value
(thousands)
Balance as of December 31, 2017 18,701,267
$5.73 7.3 $29,728
Granted 6,781,625
$12.61
Exercised (1,640,477 ) $4.58 $14,766
Cancelled (1,651,557 ) $7.08
Balance as of September 30, 2018 22,190,858
$7.82 7.4 $669,022
Vested and exercisable as of December 31, 2017 10,731,138
$4.72 5.5 $28,112
Vested and expected to vest as of December 31, 2017 17,781,271
$5.65 6.8 $29,978
Vested and exercisable as of September 30, 2018 11,584,476
$5.48 5.7 $376,400
Vested and expected to vest as of September 30, 2018 20,914,912
$7.64 7.3 $634,265
2018 Employee Stock Purchase Plan

As of March 31, 2020, a total of 2,318,083 shares of the Company's Class A common stock were authorized for issuance under the 2018 Employee Stock Purchase Plan (ESPP). NaN shares were purchased under the ESPP during the three months ended March 31, 2020 and, as of that date, 2,046,789 shares of Class A common stock were available for future issuance under the plan.

Common Stock Subject to Repurchase

The 2010 Plan and the Company’s stock option agreement allow for the early exercise of stock options for certain individuals, as determined by the board of directors. Common stock purchased pursuant to an early exercise of stock options is not deemed to be outstanding for accounting purposes until those shares vest. The consideration received for an exercise of an option is considered to be a deposit of the exercise price and the related dollar amount is recorded as a liability. Upon termination of service, the Company may, at their discretion, repurchase unvested shares acquired through early exercise of stock options at a price equal to the price per share paid upon the exercise of such options. The Company includes unvested shares subject to repurchase in the number of shares of common stock outstanding.

At ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017,~~2019, outstanding common stock included ~~67,436~~10,724 and ~~103,133~~18,665 shares, respectively, subject to repurchase related to stock options early exercised and unvested. The Company had a liability of ~~$0.5 million and $0.8~~$0.2 million as of ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017, respectively,~~2019, related to early exercises of stock options. The liability is reclassified into stockholders’ equity as the awards vest.

Stock-based Compensation Expense

All stock-based awards to employees and members of the Company’s board of directors are measured based on the grant date fair value of the awards and recognized in the consolidated statements of operations over the period during which the employee is required to perform services in exchange for the award (the vesting period of the award). The Company estimates the fair value of stock options granted using the Black-Scholes option pricing model and records stock-based compensation expense for service-based equity awards using the straight-line attribution method.

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The following ~~range of~~ assumptions presented as weighted averages were used to estimate the fair value of stock options granted to employees:


	Three Months Ended September 30,		Nine Months Ended September 30,			Three Months Ended March 31,
	2018	2017	2018	2017		2020	2019
Expected dividend yield	—	—	—	—	Expected dividend yield	—%	—%
Expected volatility	46.7 - 47.1%	54.2%	46.7 - 52.9%	54.2 - 57.1%	Expected volatility	64.6%	49.7%
Risk-free interest rate	2.83 - 2.92%	1.93 – 1.94%	2.25 - 2.92%	1.88 - 2.26%	Risk-free interest rate	0.67%	2.58%
Expected term (years)	6.02 - 6.08	6.08	6.02 - 6.08	6.08	Expected term (years)	6.02	6.08

The weighted-average fair value of stock options granted was ~~$9.03~~$4.35 and ~~$3.55~~$16.01 for the three months ended ~~September 30, 2018~~March 31, 2020 and ~~2017, respectively, and $8.14 and $3.58 for the nine months ended September 30, 2018 and 2017,~~2019, respectively.

As of ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017,~~2019, the total unrecognized stock-based compensation related to unvested options outstanding was ~~$56.1~~$32.8 million and ~~$23.7~~$38.2 million, respectively, to be recognized over a weighted-average period of ~~2.93~~2.29 years and ~~2.68~~2.39 years, respectively.

Restricted Stock Units

~~In 2011,~~Restricted stock unit activity for the ~~Company granted 802,900 shares of restricted stock units (RSUs) to one of its executive officers. The RSUs will fully vest upon the occurrence of a qualifying event, defined~~periods indicated is presented as a change of control or initial public offering of the Company under the Securities Act of 1933, as amended, within six years of the grant date. There is no time or service condition. On November 3, 2017, the Restricted Stock Unit Agreement was amended to modify the expiration date of November 9, 2017 to December 31, 2017. These RSUs expired on December 31, 2017 and on January 1, 2018, the Company granted RSUs with identical terms and conditions to the same executive officer with an expiration date of December 31, 2024. The Company completed its IPO in September 2018 and satisfied the performance condition. follows:


	Outstanding RSUs and RSAs	Weighted-average grant date fair value per share		Weighted- average remaining contractual term (years)	Aggregate intrinsic value (thousands)








Balance at December 31, 2019	3,791,543	$	20.44	1.8	$	76,596
Awarded	458,891	12.65
Released	(245,962)	24.24
Cancelled	(179,667)	22.34
Balance at March 31, 2020	3,824,805	19.17		1.7	27,921

Vested and expected to vest as of March 31, 2020	3,162,636	19.22		1.6	23,087
Vested and expected to vest as of December 31, 2019	3,126,182	20.46		1.6	63,055

The Company recognized ~~$6.9~~$5.1 million ~~of stock-based compensation expense, based on the fair value of the award when it was granted, which is included in general~~ and ~~administrative expenses for the three and nine months ended September 30, 2018.~~

In May 2018, the Company granted a total of 230,000 shares of RSUs. These RSUs have both a service and performance condition. The service condition is satisfied by continued employment with the Company and these shares will lapse over a period of four years. The performance condition is the occurrence of a qualifying event, defined as a change of control or initial public offering of the Company under the Securities Act of 1933, as amended, within 10 years of the grant date. The performance condition has been satisfied due to the IPO taking place in September 2018 and the Company began recognizing expense for these awards. As of September 30, 2018, the Company has recognized $0.2$2.3 million of stock-based compensation expense related to ~~these~~ RSUs ~~which is all recorded in~~during the three months ended ~~September 30, 2018.~~

~~Restricted stock unit activity for the nine months ended September 30, 2018 is presented as follows:~~

Outstanding RSUs Weighted-average grant date fair value per share
Balance at December 31, 2017 802,900
$ 8.65
Vested (802,900 )
Awarded 230,000
$ 11.78
Balance at September 30, 2018 230,000
$ 11.78

~~Sales of the Company’s Stock~~

~~In May 2018, employees~~March 31, 2020 and ~~former employees of the Company sold an aggregate of 1.3~~2019, respectively. Total unrecognized stock-based compensation related to RSUs outstanding was $55.1 million shares of the Company’s common stock to entities affiliated with an existing investor at a purchase price of $13.12 per share, for an aggregate purchase price of $17.2 million. The purchase price was in excess of the fair value of such shares. As a result, during the nine months ended September 30, 2018, the Company recorded the excess of the purchase price above fair value of $2.2and $57.3 million as ~~compensation expense.~~of March 31, 2020 and December 31, 2019, respectively, which is recognized over a weighted-average period of 3.28 years and 3.41 years, respectively.

~~13.~~12. Net Loss Per Share

Basic net loss per share is calculated by dividing the net loss by the weighted-average number of shares of common stock outstanding during the period, less shares subject to repurchase. ~~The diluted~~Diluted net loss per share is computed by giving effect to all potentially dilutive securities outstanding for the period. In periods of net loss, basic net loss per share and diluted net loss per share are equal as including the potentially dilutive securities has an anti-dilutive effect.

The following table sets forth the computation of basic and diluted net loss per share (in thousands, except per share data):



	Three Months Ended March 31,
	2020		2019
Net loss	$	(146,476)	$	(9,953)
Weighted-average shares used in computing net loss per share, basic and diluted	85,879		78,670
Net loss per share, basic and diluted	$	(1.71)	$	(0.13)

Three Months Ended
September 30, Nine Months Ended
September 30,
2018 2017 2018 2017
Net loss $ (35,516 ) $ (11,857 ) $ (51,096 ) $ (20,203 )
Weighted-average shares used in computing net loss per share, basic and diluted 28,736
19,523
23,799
19,150
Net loss per share, basic and diluted $ (1.24 ) $ (0.61 ) $ (2.15 ) $ (1.05 )

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The following outstanding shares of potentially dilutive securities were excluded from the computation of diluted net loss per share because including them would have had an anti-dilutive effect (in thousands):


	March 31,
	2020	2019

Stock-options to purchase common stock	14,726	19,880

Restricted stock and restricted stock units	3,912	1,285
Early exercised options	11	44
Total shares of potentially dilutive securities	18,649	21,209

September 30,
2018 2017
Redeemable convertible preferred stock
(on an if-converted basis) —
41,628
Stock-options to purchase common stock 22,191
14,575
Redeemable convertible preferred stock warrants —
618
Restricted stock units 230
803
Early exercised options 67
115
Total 22,488
57,739

~~14.~~13. Income Taxes

The Company recorded ~~an income tax benefit of $0.1 million and an~~ income tax expense of ~~$0.7 million for the three and nine months ended September 30, 2018, respectively, compared to income tax benefit of less than~~ $0.1 million for each of the three ~~and nine~~ months ended ~~September 30, 2017. The increase in the provision for income taxes was primarily attributable to tax amortization on indefinite-lived intangible assets acquired in the third quarter of 2017.~~ March 31, 2020 and 2019.

The differences in the tax provision ~~and benefit~~ for the periods presented and the ~~United States~~U.S. federal statutory rate is primarily due to foreign taxes in profitable jurisdictions and the recording of a full valuation allowance on our net deferred tax ~~assets and certain foreign losses which benefit from rates lower than the U.S. federal statutory rate.~~assets.

The Company applies the discrete method provided in ASC 740 to calculate its interim tax provision.

~~Impact of the U.S. Tax Cuts and Jobs Act~~

On December 22, 2017, the U.S. government enacted comprehensive tax legislation commonly referred to as the Tax Cuts and Jobs Act (Tax Act). The Tax Act makes broad and complex changes to the U.S. tax code, including, but not limited to, (1) reducing the U.S. federal corporate tax rate from 35 percent to 21 percent; (2) requiring companies to pay a one-time transition tax on certain unrepatriated earnings of foreign subsidiaries; (3) generally eliminating U.S. federal income taxes on dividends from foreign subsidiaries; (4) requiring a current inclusion in U.S. federal taxable income of certain earnings of controlled foreign corporations; and (5) creating the base erosion anti-abuse tax (BEAT), a new minimum tax. In conjunction with the Tax Act, the SEC issued Staff Accounting Bulletin 118, Income Tax Accounting Implications of the Tax Cuts and Jobs Act (SAB 118), that allows for the Company to record provisional amounts until a final assessment can be made within a period not to exceed one year from the date of enactment.

As of December 31, 2017, in accordance with SAB 118, the Company made a reasonable estimate of the effects on its existing deferred tax balances and the one-time transition tax and recorded provisional amounts in the financial statements. The Company remeasured certain deferred tax assets and liabilities based on the rates at which they are expected to reverse in the future, which is generally 21%. However, the Company is still analyzing certain aspects of the Tax Act and refining the associated calculations, which may impact the measurement of these balances or potentially give rise to new deferred tax amounts. The provisional amount recorded related to the remeasurement of the Company's deferred tax balance was $21.9 million, which was offset by the corresponding movement in valuation allowance.

The one-time transition tax is based on the Company's accumulated foreign subsidiary earnings not previously subject to U.S. income tax. The Company did not record a provisional amount for transition tax because the accumulated foreign subsidiary earnings are in an overall deficit based on information currently available.

With respect to the Global Intangible Low-Taxed Income (GILTI) provisions specifically, the 2017 Tax Act allows companies to make an accounting policy election to either (i) account for GILTI as a component of tax expense in the period in which the entity is subject to the rules or (ii) account for GILTI in the entity’s measurement of deferred taxes. The Company's selection of an accounting policy will depend, in part, on analyzing its global income to determine whether the Company expects to have future U.S. inclusions in taxable income related to GILTI and, if so, the impact that is expected. Whether the Company expects to have future U.S. inclusions in taxable income related to GILTI depends on a number of aspects of our estimated future results of global operations, and as a result, the Company is not yet able to make its accounting policy election. Therefore, the Company has not recorded any deferred tax effects related to GILTI in the nine months ended September 30, 2018.

~~15.~~14. Geographic Information

The following table presents the Company's total net revenue by geography based on the currency of the underlying transaction (in thousands):


	Three Months Ended March 31,
	2020		2019
United States	$	35,377	$	59,780
International	13,709		21,546
Total net revenue	$	49,086	$	81,326

Three Months Ended
September 30, Nine Months Ended
September 30,
2018 2017 2018 2017
United States $ 53,726
$ 34,744
$ 156,776
$ 96,036
International 19,902
16,005
58,920
42,866
Total net revenue $ 73,628
$ 50,749
$ 215,696
$ 138,902

No individual country included in ~~the~~ International ~~line above represents~~net revenue represented more than 10% of the total consolidated net revenue for any of the periods presented. Substantially all of the Company's long-lived assets are located in the United States.

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15. Subsequent Events

The Company has evaluated events from March 31, 2020 through May 11, 2020, the date these financial statements were issued.

On April 8, 2020, the Board of Directors of the Company approved a global workforce reduction impacting approximately 45% of the Company’s employees as part of an expense reduction plan related to the impact of the COVID-19 pandemic and its effect on the Company's reported paid ticket volume and net revenue. The Company expects to incur total restructuring charges related to the workforce reduction of $10.0 - 14.0 million on a pre-tax basis. The Company expects the majority of these costs to be recorded in the second quarter of 2020 with the balance expected to be recorded in the third and fourth quarters of 2020.

On May 9, 2020, the Company entered into a credit agreement (Credit Agreement) with FP EB Aggregator, L.P. and FP Credit Partners, L.P., as the administrative agent. The Credit Agreement provides for initial term loans (Initial Term Loans) in the aggregate principal amount of $125.0 million, and delayed draw term loans (Delayed Draw Term Loans, and together with the Initial Term Loans, New Term Loans) in an aggregate principal amount of $100.0 million. The Delayed Draw Term Loans may only be accessed from December 31, 2020 until September 30, 2021, subject to certain conditions. The full amount of the Initial Term Loans are expected to be drawn on May 13, 2020, but in any event, no later than May 25, 2020 (Initial Funding Date). Borrowings under the Credit Agreement bear interest at a rate per annum equal to (i) 4.0% payable in Cash Pay Interest (as defined in the Credit Agreement) and (ii) 8.5% PIK Interest (as defined in the Credit Agreement). The New Term Loans mature on the fifth anniversary of the Initial Funding Date, and there are no amortization payments with respect to the New Term Loans.

On May 9, 2020, in connection with the execution of the Credit Agreement described above, the Company entered into a Stock Purchase Agreement (Stock Purchase Agreement) with FP EB Aggregator, L.P. (Purchaser). Subject to the terms and conditions of the Stock Purchase Agreement, the Company is obligated to issue and sell 2,599,174 shares of Class A Common Stock to the Purchaser for a purchase price of $0.01 per share. The closing of the purchase and sale of the shares is expected to occur on the Initial Funding Date.

Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our condensed consolidated financial statements and related notes appearing elsewhere in this Quarterly Report on Form 10-Q and ~~our Prospectus.~~with the audited financial statements included in the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2019 (2019 Form 10-K) filed with the United States Securities and Exchange Commission (SEC) on March 2, 2020. In addition to historical condensed consolidated financial information, the following discussion and analysis contains forward-looking statements that are based upon current plans, expectations and beliefs that involve risks and uncertainties. Our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those set forth under “Risk Factors” in this Quarterly Report on Form ~~10-Q~~10-Q. References herein to "Eventbrite," "the Company," "we," "us" or "our" refer to Eventbrite, Inc. and ~~in our Prospectus. Our fiscal year ends December 31.~~its subsidiaries, unless the context requires otherwise.

~~Our Business~~Overview

We built a powerful, broad technology platform to enable event creators to solve the challenges associated with creating live experiences. Our platform integrates components needed to seamlessly plan, promote and produce live and online events, thereby allowing event creators to reduce friction and costs, increase reach and drive ticket sales. ~~By reducing risk~~

We were founded in 2006 and ~~complexity, we allow~~our mission is to bring the world together through live and online experiences. We succeed when our creators ~~to focus their energy on producing compelling and successful events.~~

succeed. We charge creators on a per-ticket basis when an attendee purchases a paid ticket for an event. We grow with creators as ~~their attendance grows and as~~ they plan, promote and produce more ~~events.~~events and grow attendance. In ~~2017,~~2019, we helped more than ~~700,000~~949,000 creators issue approximately ~~203~~309 million free and paid tickets across ~~three~~approximately 4.7 million events in over ~~170~~180 countries.

~~We derive substantially all~~

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Our platform meets the complex needs of creators through a modular and extensible design. It can be accessed from Eventbrite.com, our ~~revenue~~mobile apps and through other websites, and is designed to be used without training, support or professional services. This modularity facilitates product development and allows third-party developers to integrate features and functionality from ~~fees associated with the sale of tickets on our~~Eventbrite into their environment. Our platform inclusive of payment processing. Our fee structure typically consists of a fixed fee and a percentage of the price of each ticket sold by a creator. Fees associated with the sale of tickets on our platform are gross ticket fees, which we define as the total fees generatedalso allows developers to seamlessly integrate services from ~~paid ticket sales, before adjustments for refunds, credits and amortization of non-recoupable signing fees.~~

~~We have and will continue to invest in our business, including solutions on our platform separate from generating fees from the sale and processing of tickets,~~third-party partners such as ~~web presence, promoted listing~~Salesforce, Facebook and ~~on-site services and equipment. These efforts target both expanding how we serve creators as well as enhancing the benefits of our~~HubSpot. This platform for attendees. We have invested $13.8 million and $6.5 million in the nine months ended September 30, 2018 and 2017, respectively, in these complementary solutions on our platform and have generated less than five percent of our net revenue from such solutions during these periods.

~~Our Business Model~~

~~The key elements of our~~approach has allowed us to pioneer a powerful business model ~~are:~~

~~Efficiently Acquire Creators~~

~~We are highly focused~~that drives our go-to-market strategy and allows us to efficiently serve a large number and variety of creators. To reach new creators, we plan to capitalize on creating a seamless experience that attracts creators to our platform organically. In 2017, more than 95% of creators who used our platform signed themselves up for Eventbrite. We attract creators to our platform through multiple means, including prior experiencecreators' experiences as attendees, word of mouth from other creators, our prominence across the live events landscape, targeted marketing and our presence in search engine ~~results,~~results.

In the ~~ability~~first quarter of 2020, an unprecedented global health pandemic referred to ~~try our platform for free~~as COVID-19 drastically changed the landscape of the live events industry. The COVID-19 pandemic resulted in the worldwide cancellation or postponements of live events and adversely affected our ~~library~~paid ticket volume and results of ~~content. We augment these channels~~operations in the three months ended March 31, 2020. Creators with ~~a highly-targeted direct sales effort that focuses on acquiring creators with~~published events in ~~specific categories~~the second half of 2020 or ~~countries. We leverage this efficient customer acquisition model to attract a wide range~~in 2021 may postpone or cancel these events, and there is significant uncertainty regarding the extent and duration of ~~creators to Eventbrite while keeping our sales and marketing costs low. Substantially all creators go~~the impact that the COVID-19 pandemic will have on ~~to create and manage events with little service or support.~~

~~Provide High-Quality Solutions at a Cost Advantage~~

We deliver our solutions on a cloud-based architecture that allows us to serve a wide variety of creators on a single global system, thereby reducing our operating and support costs. Our cloud-based platform does not require us to own or operate data centers or proprietary on-premises equipment. Additionally, our highly-automated platform requires limited service and support staff. All of this frees up capital and other resources to dedicate to enhancing our platform and growing our business. ~~Our platform is extensible~~The full extent to which COVID-19 impacts our business, results of operations and ~~modular, allowing us~~financial condition cannot be predicted at this time, and the impact of COVID-19 may persist for an extended period of time or become more pronounced.

On April 8, 2020, our Board of Directors approved a global workforce reduction impacting approximately 45% of our employees as part of an expense reduction plan related to ~~efficiently improve~~the impact of the COVID-19 pandemic and ~~expand our services, as well as partner~~its effect on the Company's reported paid ticket volume and net revenue. We expect this initiative to be substantially complete in the second quarter of 2020 and that, together with ~~third parties to deliver the best experience possible for creators.~~

~~Drive Powerful Retention~~

~~When creators enjoy success on Eventbrite, they continue to use our platform. This happens because~~other cost-savings measures, we expect it will yield annualized operating expense savings of at least $100 million. With this reduction in workforce, we are able to meet their diverse and changing needs through a creator-focused approach. Our platform scales with creators, able to handle their smallest gatherings to their largest and most complex events. As creators’ needs evolve, our platform’s breadth and extensibility allow access to a full suite of solutions, enhanced by third-party integrated offerings. Further, we continually invest to deliver new and enhanced functionality. Our success in serving creators is reflected in our retention rate, which was 93% and 97% in 2016 and 2017, respectively.

~~Enhance Growth and Monetization~~

We believe that there are many opportunities within the fragmented event management market to expand both core ticketing and complementary solutions. We designed our business model and technology platform to take advantage of this opportunity by ensuring we can support the addition of new event categories and countries for ticketing, as well as new revenue-generating solutions beyond ticketing. For example, we evolvedrepositioning our platform to ~~meet the needs of music~~focus on self-sign on and sales creators ~~helping to grow music venues on~~who use our platform ~~from less than 100 in 2012~~with limited training, support or professional services. We intend to ~~over 1,000 in 2017, inclusive of acquisitions. Similarly, after making enhancements across~~strategically re-grow our business by delivering a robust self-service platform ~~revenue from outside of the United States grew from 18%~~experience and driving demand to 30% from 2012 to 2017. Finally, EPP uses multiple external vendors to provide a single, seamless payments option for creators and attendees, and has expanded to allow the use of multiple local payment methods like Boleto in Brazil and iDeal in the Netherlands. This offering has grown to support approximately 90% of paid tickets in 2017. We believe that our ~~ability to extend into new~~ event ~~categories and countries and add new revenue streams differentiates us from our competitors.~~creators.

~~Our Attractive Cohort Economics~~

The revenue we have generated from new creators has increased over time. We evaluate this trend by tracking annual cohorts of new creators. Each creator cohort consists of creators that first paid us a fee in a specific year. The gross ticket fees we have generated for the first year of each creator cohort has more than doubled from 2013 to 2017. Additionally, we have demonstrated a consistent track record of retaining gross ticket fees from creator cohorts over time. For example, we retained 78% of the gross ticket fees from our 2013 creator cohort in 2017.

Key Business Metrics

We monitor the following key metrics to help us evaluate our business, identify trends affecting our business, formulate business plans and make strategic decisions.

Paid ~~Tickets~~Ticket Volume

Our success in serving creators is measured in large part by the number of tickets sold on our platform that generate ticket ~~fees.~~fees, referred to as paid ticket volume. We consider ~~this~~paid ticket volume an important indicator of the underlying health of the business. We ~~refer~~have previously referred to ~~these tickets~~this metric as 'paid tickets' and we calculate and report paid ticket volume in the same manner as we calculated and reported paid tickets. The table below ~~table~~ sets forth the ~~number of~~ paid ~~tickets~~ticket volume for the periods ~~indicated (in thousands):~~indicated:


	Three Months Ended March 31,
	2020	2019
	(in thousands)
Paid Ticket Volume	22,237	27,026

Our paid ticket volume for events outside of the United States represented 35.9% and 35.0% for the three months ended March 31, 2020 and 2019, respectively.

Three Months Ended
September 30, Nine Months
Ended September 30,
2018 2017 2018 2017
Paid Tickets 23,896
18,074
70,593
48,348

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~~Retention Rate~~

When creators experience success on our platform, they continue to organize events with us. We monitor retention of our gross ticket fees to measure our ability to retain creators on our platform. To obtain our retention rate, we determine (i) the gross ticket fees generated by all creators in the year prior to the year of measurement (Prior Year Gross Ticket Fees) and (ii) the gross ticket fees those creators generated in the applicable year of measurement (Measurement Year Gross Ticket Fees). We calculate our retention rate for a measurement year by dividing the Measurement Year Gross Ticket Fees by the Prior Year Gross Ticket Fees. We calculate retention rate on an annual basis only. While we have seen a strong retention rate from creators, this measure may fluctuate from period to period based on the success of creators and the events that they produce.

Year Ended
December 31,
2017 2016
Retention Rate 97 % 93 %

Non-GAAP Financial Measures

We believe that the use of Adjusted EBITDA and free cash flow is helpful to our investors as they are metrics used by management in assessing the health of our business and our operating performance. These measures ~~which we refer to as our non-GAAP financial measures,~~ are not prepared in accordance with ~~GAAP~~accounting principles generally accepted in the United States of America (GAAP) and have limitations as analytical tools, and you should not consider them in isolation or as substitutes for analysis of our results of operations as reported under GAAP. In addition, other companies may not calculate these financial measures in the same manner as we calculate them, limiting their usefulness as comparative measures. You are encouraged to evaluate the adjustments and the reasons we consider them appropriate.

Adjusted EBITDA

Adjusted EBITDA is a key performance measure that our management uses to assess our operating performance. Because Adjusted EBITDA facilitates internal comparisons of our historical operating performance on a more consistent basis, we use this measure for business planning purposes and in evaluating acquisition opportunities.

We calculate Adjusted EBITDA as net loss ~~attributable to common stockholders~~ adjusted to exclude depreciation and amortization, stock-based compensation expense, interest expense, ~~the change in fair value of our redeemable convertible preferred stock warrant liability, gain on extinguishment of promissory note,~~ direct and indirect acquisition-related costs, ~~income tax provision (benefit) and~~employer taxes related to employee equity transactions, other income (expense), which consisted of interest income, ~~and~~ foreign exchange rate gains and ~~losses.~~losses and income tax provision. Our net loss for the three months ended March 31, 2020 includes $113.7 million in impact resulting from COVID-19, related to increased actual refunds of our fees, increased reserves for estimated future refunds and chargebacks and impairment charges for creator signing fees and creator advances. Adjusted EBITDA should not be considered as an alternative to net loss or any other measure of financial performance calculated and presented in accordance with GAAP.

The following table presents our Adjusted EBITDA for the periods indicated and a reconciliation of our Adjusted EBITDA to the most comparable GAAP measure, net loss, for each of the periods ~~indicated (in thousands):~~indicated:


	Three Months Ended March 31,
	2020		2019
	(in thousands)
Net loss	$	(146,476)	$	(9,953)
Add:
Depreciation and amortization	6,213		6,012
Stock-based compensation	10,822		8,127
Interest expense	12		1,092
Direct and indirect acquisition related costs⁽¹⁾	—		673
Employer taxes related to employee equity transactions	479		187
Other (income) expense, net	9,285		(2,180)
Income tax provision	65		100
Adjusted EBITDA	$	(119,600)	$	4,058

(1) Direct and indirect acquisition related costs consist primarily of transaction and transition-related fees and expenses incurred within one year of the acquisition date, including legal, accounting, tax and other professional fees as well as personnel-related costs such as severance and retention bonuses for completed, pending and attempted acquisitions.

Three Months Ended
September 30, Nine Months Ended
September 30,
2018 2017 2018 2017
Net loss $ (35,516 ) $ (11,857 ) $ (51,096 ) $ (20,203 )
Add:
Depreciation and amortization 8,830
5,090
25,612
11,051
Stock-based compensation 15,049
1,946
23,157
5,707
Interest expense 3,300
1,674
9,399
3,632
Change in fair value of redeemable convertible preferred stock warrant liability 3,520
1,404
9,591
1,404
Loss on debt extinguishment 17,173
—
178
—
Direct and indirect acquisition related costs⁽¹⁾
389
4,406
1,834
6,731
Other income (expense), net (1,414 ) (1,606 ) 1,880
(3,510 )
Income tax provision (benefit) (117 ) (40 ) 683
(95 )
Adjusted EBITDA $ 11,214
$ 1,017
$ 21,238
$ 4,717

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(1) Direct and indirect acquisition-related costs consist primarily of transaction and transition related fees and expenses, including legal, accounting, tax and other professional fees as well as personnel-related costs such as severance and retention bonuses for completed, pending and attempted acquisitions.

Some of the limitations of Adjusted EBITDA include (i) Adjusted EBITDA does not properly reflect capital spending that occurs off of the income statement or account for future contractual commitments, (ii) although depreciation and amortization are non-cash charges, the underlying assets may need to be replaced and Adjusted EBITDA does not reflect these capital expenditures and (iii) Adjusted EBITDA does not reflect the interest and principal required to service our indebtedness. Our Adjusted EBITDA may not be comparable to similarly titled measures of other companies because they may not calculate Adjusted EBITDA in the same manner as we calculate the measure, limiting its usefulness as a comparative measure. In evaluating Adjusted EBITDA, you should be aware that in the future we will incur expenses similar to the adjustments in this presentation. Our presentation of Adjusted EBITDA should not be construed as an inference that our future results will be unaffected by these expenses or any unusual or non-recurring items. When evaluating our performance, you should consider Adjusted EBITDA alongside other financial performance measures, including our net loss and other GAAP results.

Free Cash Flow

Free cash flow is a key performance measure that our management uses to assess our overall performance. We consider free cash flow to be a liquidity measure that provides useful information to management and investors about the amount of cash generated by our business that can be used for strategic opportunities, including investing in our business, making strategic acquisitions and strengthening our financial position.

We calculate free cash flow as cash flow from operating activities less purchases of property and equipment and capitalized internal-use software development costs, over a trailing twelve-month period. Because quarters are not uniform in terms of cash usage, we believe a trailing twelve-month view provides the best understanding of the underlying trends of the business.

The following table presents our free cash flow and a reconciliation of our free cash flow to the most comparable GAAP measure, net cash provided by operating activities, for each of the periods indicated:


	Twelve Months Ended March 31,
	2020		2019
	(in thousands)
Net cash provided by (used in) operating activities	$	(106,942)	$	7,406
Purchases of property and equipment and capitalized internal-use software development costs	(13,150)		(13,048)
Free cash flow	$	(120,092)	$	(5,642)

Twelve Months Ended
September 30,
2018 2017
(in thousands)
Net cash provided by operating activities $ 6,148

$ 42,794
Purchases of property and equipment and capitalized internal-use software development costs (12,369 )
(8,414 )
Free cash flow $ (6,221 ) $ 34,380

Although we believe free cash flow provides another important lens into the business, free cash flow is presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with GAAP. Free cash flow has limitations as an analytical tool, and it should not be considered in isolation or as a substitute for analysis of other GAAP financial measures, such as net cash provided by operating activities. Some of the limitations of free cash flow is that it may not properly reflect capital commitments to creators that need to be paid in the future or future contractual commitments that have not been realized in the current period. Our free cash flow may not be comparable to similarly titled measures of other companies because they may not calculate free cash flow in the same manner as we calculate the measure, limiting its usefulness as a comparative measure.

Components of Results of Operations

Net Revenue

We generate ~~substantially all of our net revenue through~~revenues primarily from service fees and payment processing fees from the sale of paid tickets on our platform. We also generate revenues from fees for providing certain creators with account management services and customer support services. Our fee structure typically consists of a fixed fee and a percentage of the price of each ticket sold by a creator. ~~Net~~Revenue is recognized when control of promised goods or services is transferred to the creator, which for service fees and payment processing fees is when the ticket is sold. For account management services and customer support, revenue is recognized ~~as tickets are sold.~~over the period from the date of the sale of the ticket to the date of the event. Net revenue excludes sales taxes and value added taxes (VAT) and is presented net of estimated customer refunds, chargebacks and amortization of creator signing fees.

In the first quarter of 2020, our actual refunds of our fees and our estimates for future customer refunds were significantly higher than previous periods as a result of refund activity largely related to the COVID-19 pandemic.

We also generate a small portion of our net revenue from complementary solutions, such as day-of-event on-site product and services, web presence development and branding, software solutions to manage event venue administration and marketing services that we provide to creators. These complementary solutions represented less than five percent of our net revenue in the aggregate in each of the three ~~and nine~~ months ended ~~September 30, 2018~~March 31, 2020 and ~~2017.~~2019 and we do not expect significant revenue in the future from these complementary solutions.

~~We treat net revenue and paid tickets from an acquired business after the one-year anniversary~~

Table of the completion of such acquisition as being transacted on the Eventbrite platform. For example, the acquisition of Ticketfly closed on September 1, 2017, and as such, we considered any net revenue and paid tickets transacted on the Ticketfly platform on or after September 1, 2018 as being net revenue and paid tickets on the Eventbrite platform.Contents

Cost of Net Revenue

Cost of net revenue consists of fixed costs related to making our platform generally available and variable costs related to activities on our platform. Our fixed costs consist primarily of ~~payment processing fees,~~ expenses associated with the operation and maintenance of our platform, including website hosting fees and platform infrastructure costs, amortization of capitalized software development costs, onsite operations costs and allocated customer support costs. Cost of net revenue also includes the amortization expense related to our acquired developed technology ~~assets. We expect to continue to incur amortization expense related to our acquired developed technology~~ assets, ~~through the end of 2018 for prior acquisitions. We~~which may ~~incur such expense~~be incurred in future periods related to future ~~acquisitions in future periods. We~~acquisitions. Variable costs relate to creator activity and primarily consist of payment processing fees.

Generally, we expect cost of net revenue to fluctuate as a percentage of net revenue ~~to fluctuate~~ in the near- to mid-term primarily as a result of both our geographical revenue ~~mix.~~mix and our total net revenue. Our payment processing costs for credit and debit card payments are generally lower outside of the United States due to a number of factors, including lower card network fees and lower cost alternative payment networks. Consequently, if we ~~grow~~generate more ~~rapidly~~revenue internationally than in the United States, we expect that our payment processing costs will decline as a percentage of revenue. ~~Thus, in the long-term, we expect~~As our total net revenue increases or decreases and our fixed costs are unaffected, our cost of net revenue ~~to grow in absolute dollars but decrease~~ as a percentage of net revenue will similarly fluctuate. Consequently, the effects of the COVID-19 pandemic and our increased refunds and revenue reserves for estimated future refunds in the three months ended March 31, 2020 resulted in a significant increase in our cost of net revenue as a percentage of net revenue.

Operating Expenses

Operating expenses consist of product development, sales, marketing and support and general and administrative expenses. Direct and indirect personnel costs, including stock-based compensation expense, are the most significant recurring component of operating expenses. We also include sublease income as a reduction of our operating expenses.

As our total net revenue increases or decreases and to the extent our operating expenses are not equally affected, our operating expenses as a percentage of net revenue will similarly fluctuate. The effect of the COVID-19 pandemic and its effect on our operating expenses, along with the related decrease in net revenue resulted in a significant increase in our operating expenses as a percentage of our net revenue in the three months ended March 31, 2020.

In April 2020, our Board of Directors approved a global workforce reduction impacting approximately 45% of our employees as part of an expense reduction plan related to the impact of the COVID-19 pandemic and its effect on the Company's reported paid ticket volume and net revenue. With this reduction in workforce, we are repositioning our platform to focus on self-sign on and sales creators who use our platform with limited training, support or professional services.

Product development. Product development expenses consist primarily of costs associated with our employees in product development and product engineering activities. We expect our product development expenses to continue to increase in absolute dollars over ~~time.~~the long term. In the near-term, we anticipate our product development expenses will increase as ~~a percentage of net revenue as~~ we focus ~~our product development efforts~~ on enhancing, improving and expanding the capabilities of our platform. We also expect ~~that we will~~to continue ~~to invest~~investing in building ~~employee and system~~Eventbrite's infrastructure to enhance and support development of new ~~technologies and to integrate acquired businesses and~~ technologies. Over the long-term, we anticipate that itproduct development expenses will decrease as a percentage of net revenue as our revenue recovers and grows and as we continue to ~~grow~~expand our development staff in lower cost markets.

Sales, marketing and support. Sales, marketing and support expenses consist primarily of costs associated with our employees involved in selling and marketing our products, public relations and communication activities, marketing programs, travel and customer support costs associated with free events on our platform. For our sales teams, this also includes commissions. ~~We also~~Sales, marketing and support expenses are driven by investments to grow and retain creators and attendees on our platform. Additionally, we classify certain ~~organizer related~~creator-related expenses, such as refunds of the ticket price paid by us on behalf of a creator as sales, marketing and support expense. ~~Sales,~~In April 2020, we reduced our sales, marketing and support ~~expenses are driven~~personnel by ~~investments~~64%, consistent with our increased priority on delivering a self-service platform experience to ~~grow~~our creators. We expect the majority of the related headcount reduction costs to be recorded in the second quarter of 2020 with the balance expected to be recorded in the third and ~~retain creators and attendees on our platform. We~~fourth quarters of 2020. As a result of the workforce reduction, we expect personnel-related sales, marketing and support expenses to ~~increase in absolute dollars~~decrease over ~~time.~~ the near-term.

In the ~~near-term,~~three months ended March 31, 2020, as a result of the COVID-19 pandemic, we ~~anticipate~~increased our chargebacks and refunds reserve by $76.5 million to account for estimated losses related to event cancellations and postponements, recorded within sales, marketing and support ~~expenses~~expense. This reserve is an estimate and requires significant judgement. Due to the nature of the COVID-19 situation and the limited amount of currently available data, there is a high degree of uncertainty around these reserves and our actual losses could be materially different from our current estimates. We will fluctuate as a percentage of net revenue, but over the long-term we anticipate that it will decrease as a percentage of net revenue as we expect to see continued growth in net revenue generated from creators that signed up with us throughadjust our efficient customer acquisition channels, such as word of mouth referrals, converting free creators to paid creators and converting attendees into creators. We spend a comparatively small portion of our sales, marketing and support costs on these customer acquisition channels. We believe that,recorded reserves in the ~~long-term,~~future to reflect our ~~sales, marketing and support expenses will decrease as a percentage~~best estimates of ~~net revenue as we continue to drive sales through these efficient customer acquisition channels.~~future outcomes.

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General and administrative.General and administrative expenses consist of personnel costs, including stock-based compensation, for finance, accounting, legal, risk, human resources and administrative personnel. It also includes professional fees for legal, accounting, finance, human resources and other corporate matters. Our general and administrative expenses ~~currently~~also include ~~two large non-compensation items: (i) amortization of acquired customer relationship and trade names assets and (ii) reserves~~accruals for sales tax and VAT, ~~accrued on behalf~~as well as impairment charges related to creator upfront payments, which increased in the three months ended March 31, 2020 as a result of ~~creators.~~the effects of the COVID-19 pandemic. Our general and administrative expenses have increased on an actual dollar basis over ~~time and~~time. Over the long-term, we ~~expect~~anticipate general and administrative expenses to ~~continue to increase in absolute dollars over time. We do anticipate general and administrative expenses will fluctuate~~decline as a percentage of net revenue as we expect to ~~incur additional general~~re-grow our net revenues and ~~administrative expenses to support~~scale our growth as we mature as a publicly-traded company. These increases may be partially offset by reductions in sales tax and VAT accruals as a result of our increased certainty as to the amounts we may owe in certain jurisdictions and our increased clarity into how certain tax regulators interpret tax legislation in the various jurisdictions in which we operate.business.

Interest Expense

Interest expense relates primarily to our ~~build-to-suit lease financing obligation and outstanding debt.~~

As a result of our build-to-suit lease accounting, a portion of our cash rent payments related to our San Francisco office are classified as interest expense for GAAP reporting purposes. We reported interest expense of $0.9 million for each of the three months ended September 30, 2018 and 2017 and $2.6 million for each of the nine months ended September 30, 2018 and 2017 related to build-to-suit accounting.

~~Other~~ outstanding debt, which historically has been ~~historically~~ related to acquisitions, either as part of consideration or to finance cash consideration for an acquisition. In January 2017, we issued $7.5 million in promissory notes in connection with the ticketscript acquisition. These promissory notes plus accrued interest were fully repaid in August 2017.consideration. In September ~~2017,~~2018, we ~~issued $50.0~~entered into a senior secured credit facility with a syndicate of banks consisting of $75.0 million subordinated convertible notes in connection with the Ticketfly acquisition. Also, in September 2017, we borrowed $30.0 million under the First WTI Loan Facility. The subordinated convertible notes were repaid in March 2018 at a discount to issuance, funded in part by an additional drawaggregate principal amount of ~~$30.0 million against our First WTI Loan Facility. We drew an additional $15.0 million under the Second WTI Loan Facility in May 2018. The amounts borrowed under the WTI Loan Facilities were~~term loans, which was fully repaid in September ~~2018~~2019.

Interest expense is directly related to the Company's level of borrowing. The Company began 2020 with no debt outstanding and had no debt outstanding during the ~~underlying agreements were terminated.~~three months ended March 31, 2020.

~~Change~~In May 2020, we entered into a credit agreement (Credit Agreement) with FP EB Aggregator, L.P. (Lender) and FP Credit Partners, L.P., as the administrative agent. The Credit Agreement provides for initial term loans (Initial Term Loans) in ~~Fair Value~~the aggregate principal amount of ~~Redeemable Convertible Preferred Stock Warrant Liability~~

~~The redeemable convertible preferred stock warrant is classified as a liability on our consolidated balance sheet~~$125.0 million, and ~~remeasured to fair value at each balance sheet date~~delayed draw term loans (Delayed Draw Term Loans, and together with the ~~corresponding charge recorded as a change~~Initial Term Loans, New Term Loans) in ~~fair value~~an aggregate principal amount of redeemable convertible preferred stock warrant liability on the consolidated statements of operations. In connection with our IPO, all warrants were automatically exercised for no consideration, thus we will not have a redeemable convertible preferred stock warrant liability in future periods$100.0 million. The Delayed Draw Term Loans may only be accessed from December 31, 2020 until September 30, 2021, subject to ~~fair value adjustment.~~

~~Loss on debt extinguishment~~

~~Loss on debt extinguishment consists~~certain conditions. The full amount of ~~amounts recorded~~the Initial Term Loans is required to be funded no later than May 25, 2020, provided that the Lender must use commercially reasonable efforts to fund by May 13, 2020. Upon the funding of the New Term Loans, we expect to record interest expense related to ~~our accounting for the retirement of our~~this debt ~~obligations.~~so long as it remains outstanding.

Other Income (Expense), Net

Other income (expense), net consists primarily of interest income and foreign exchange rate remeasurement gains and losses recorded from consolidating our subsidiaries each ~~period-end and changes~~period-end. The primary driver of our other income (expense), net is fluctuation in ~~fair~~the value of the ~~term loan embedded derivatives.~~U.S. dollar against the local currencies of our foreign subsidiaries.

Income Tax Provision ~~(Benefit)~~

Income tax provision ~~(benefit)~~ consists primarily of U.S. federal and state income taxes and income taxes in certain foreign jurisdictions in which we conduct business. The differences in the tax provision and benefit for the periods presented and the U.S. federal statutory rate is primarily due to foreign taxes in profitable jurisdictions and the recording of a full valuation allowance on our deferred tax ~~assets and certain foreign losses which benefit from rates lower than the U.S. federal statutory rate.~~assets. We apply the discrete method provided in ASC Topic 740 to calculate our interim tax provision.

Results of Operations

The results of operations presented below should be reviewed in conjunction with the condensed consolidated financial statements and notes included ~~elsewhere~~ in Part I, Item 1, "Financial Information" of this Quarterly ~~Report.~~ Report on Form 10-Q.

As discussed in the Overview above, in the first quarter of 2020, an unprecedented global health pandemic referred to as COVID-19 drastically changed the landscape of the live events industry. The COVID-19 pandemic and the self-imposed social distancing and government mandates to restrict gatherings of people have negatively impacted our results of operations for the three months ended March 31, 2020 compared to the same period in 2019. We experienced a significant decrease in our net revenues as a result of decreased paid ticket volume, increased refunds of our fees and increased estimated future refunds of our fees. We also recorded a significant increase in our reserves for estimated chargebacks and refunds related to advance payouts and higher impairment charges for creator signing fees and creator advances.

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The following tables set forth our consolidated results of operations data and such data as a percentage of net revenue for the periods ~~presented:~~presented (in thousands):



Consolidated Statements of Operations	Three Months Ended March 31,
	2020		2019
Net revenue	$	49,086	$	81,326
Cost of net revenue	28,005		30,565
Gross profit	21,081		50,761
Operating expenses:
Product development	16,171		14,597
Sales, marketing and support	99,915		21,725
General and administrative	42,109		25,380
Total operating expenses	158,195		61,702
Loss from operations	(137,114)		(10,941)
Interest expense	(12)		(1,092)


Other income (expense), net	(9,285)		2,180
Loss before income taxes	(146,411)		(9,853)
Income tax provision	65		100
Net loss	$	(146,476)	$	(9,953)



Consolidated Statements of Operations, as a percentage of net revenue	Three Months Ended March 31,
	2020		2019
Net revenue	100.0	%	100.0	%
Cost of net revenue	57.1	%	37.6	%
Gross profit	42.9	%	62.4	%
Operating expenses:
Product development	32.9	%	17.9	%
Sales, marketing and support	203.6	%	26.7	%
General and administrative	85.8	%	31.2	%
Total operating expenses	322.3	%	75.9	%
Loss from operations	(279.3)	%	(13.5)	%
Interest expense	—	%	(1.3)	%


Other income (expense), net	(18.9)	%	2.7	%
Loss before income taxes	(298.3)	%	(12.1)	%
Income tax provision	0.1	%	0.1	%
Net loss	(298.4)	%	(12.2)	%

Three Months Ended
September 30, Nine Months Ended
September 30,
2018 2017 2018 2017
(in thousands)
Consolidated Statements of Operations
Net revenue $ 73,628
$ 50,749
$ 215,696
$ 138,902
Cost of net revenue 31,477
20,993
89,424
56,295
Gross profit 42,151
29,756
126,272
82,607
Operating expenses:
Product development 12,856
9,351
32,671
20,832
Sales, marketing and support 17,428
14,351
53,051
37,522
General and administrative 24,921
16,479
69,915
43,025
Total operating expenses 55,205
40,181
155,637
101,379
Loss from operations (13,054 ) (10,425 ) (29,365 ) (18,772 )
Interest expense (3,300 ) (1,674 ) (9,399 ) (3,632 )
Change in fair value of redeemable convertible preferred stock warrant liability (3,520 ) (1,404 ) (9,591 ) (1,404 )
Loss on debt extinguishment (17,173 ) —
(178 ) —
Other income (expense), net 1,414
1,606
(1,880 ) 3,510
Loss before provision for (benefit from) income taxes (35,633 ) (11,897 ) (50,413 ) (20,298 )
Income tax provision (benefit) (117 ) (40 ) 683
(95 )
Net loss $ (35,516 ) $ (11,857 ) $ (51,096 ) $ (20,203 )

Three Months Ended
September 30, Nine Months Ended
September 30,
2018 2017 2018 2017
Consolidated Statements of Operations, as a percentage of net revenue
Net revenue 100.0 % 100.0 % 100.0 % 100.0 %
Cost of net revenue 42.8 % 41.4 % 41.5 % 40.5 %
Gross profit 57.2 % 58.6 % 58.5 % 59.5 %
Operating expenses:
Product development 17.5 % 18.4 % 15.1 % 15.0 %
Sales, marketing and support 23.7 % 28.3 % 24.6 % 27.0 %
General and administrative 33.8 % 32.5 % 32.4 % 31.0 %
Total operating expenses 75.0 % 79.2 % 72.2 % 73.0 %
Loss from operations (17.7 )% (20.5 )% (13.6 )% (13.5 )%
Interest expense (4.5 )% (3.3 )% (4.4 )% (2.6 )%
Change in fair value of redeemable convertible preferred stock warrant liability (4.8 )% (2.8 )% (4.4 )% (1.0 )%
Loss on debt extinguishment (23.3 )% — % (0.1 )% — %
Other income (expense), net 1.9 % 3.2 % (0.9 )% 2.5 %
Loss before provision for (benefit from) income taxes (48.4 )% (23.4 )% (23.4 )% (14.6 )%
Income tax provision (benefit) (0.2 )% (0.1 )% 0.3 % (0.1 )%
Net loss (48.2 )% (23.3 )% (23.7 )% (14.5 )%

Comparison of ~~three months ended September 30, 2018~~the Three Months EndedMarch 31, 2020 and ~~2017~~2019

Net revenue


	Three Months Ended March 31,					Change
	2020		2019		$	%
	(in thousands, except percentages)
Net revenue	$	49,086	$	81,326	(32,240)	(39.6)	%

Three Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Net revenue $ 73,628
$ 50,749
$ 22,879
45.1 %

Table of Contents

The ~~increase~~decrease in net revenue during the three months ended ~~September 30, 2018~~March 31, 2020 compared to 2019 was primarily driven by the ~~three months ended September 30, 2017 was driven primarily by growth~~effects of the COVID-19 pandemic. The effects of COVID-19 drove a decrease of 17.7% in our paid ticket volume, ~~which increased by 32.2% during the three months ended September 30, 2018 compared to the three months ended September 30, 2017,~~ from ~~18.1~~27.0 million ~~to 23.9 million. Net revenue from~~ paid ~~ticket growth on the Eventbrite platform increased by $20.4 million, or 46.4%,~~tickets in the three months ended ~~September 30, 2018 compared~~March 31, 2019 to 22.2 million paid tickets in the three months ended ~~September 30, 2017. Revenue growth~~March 31, 2020.

In the three months ended March 31, 2020, largely as a result of COVID-19 and its effect on ~~the Eventbrite platform was strengthened by the impact~~our creators' events, we incurred actual refunds of our ~~packages launch in the fourth quarter~~fees of ~~2017~~$7.6 million, increased our estimated revenue reserves for future refunds by $11.0 million and byrecorded a $0.5 million increase to our ~~successful migration of clients from acquired platforms. The remainder of our~~allowance for doubtful accounts.

Reported net ~~revenue growth was due to additional paid ticket volume from acquired businesses.~~

~~Net~~ revenue per paid ticket ~~increased during~~was $2.21 in the three months ended ~~September 30, 2018~~March 31, 2020 compared to $3.01 in the same period in 2019. The decrease in net revenue per paid ticket in the three months ended ~~September 30, 2017 from $2.81 to $3.08. This~~March 31, 2020 was driven by ~~the aforementioned launch~~increases in actual and estimated refunds of ~~pricing packages in~~ our ~~self sign-on channels, improvements in~~ fees ~~per ticket in our sales channels and the impact of acquired businesses.~~

resulting largely from COVID-19.

Cost of net revenue


	Three Months Ended September 30,						Change					Three Months Ended March 31,					Change
	2018			2017			$		%			2020		2019		$	%
	(in thousands, except percentages)											(in thousands, except percentages)
Cost of net revenue	$	31,477		$	20,993		$	10,484	49.9	%	Cost of net revenue	28,005		30,565		(2,560)	(8.4)	%
Percentage of total net revenue	42.8		%	41.4		%					Percentage of total net revenue	57.1	%	37.6	%
Gross margin	57.2		%	58.6		%					Gross margin	42.9	%	62.4	%

The ~~increase~~decrease in cost of net revenue during the three months ended ~~September 30, 2018~~March 31, 2020 compared to the same period in 2019 was primarily due to a decrease in payment processing costs of $4.1 million, largely driven by the reductions in our paid ticket volume resulting from the effects of the COVID-19 pandemic. This decrease was partially offset by increases in platform hosting and operation costs of $1.0 million and allocated customer support costs of $0.7 million. Our decrease in net revenue resulting from increased estimated refunds of our fees was the primary cause of the decrease of our gross margin in the three months ended ~~September 30, 2017~~March 31, 2020 compared to the same period in 2019, and is largely attributable to conditions caused by COVID-19.

Operating expense

Product development



	Three Months Ended March 31,					Change
	2020		2019		$	%
	(in thousands, except percentages)
Product development	16,171		14,597		1,574	10.8	%
Percentage of total net revenue	32.9	%	17.9	%

The increase in product development expense during the three months ended March 31, 2020 compared to the same period in 2019 was primarily due to increased personnel-related expenses, including stock-based compensation, of $1.3 million, resulting from increased average headcount in 2020 compared to 2019.

Sales, marketing and support



	Three Months Ended March 31,					Change
	2020		2019		$	%
	(in thousands, except percentages)
Sales, marketing and support	99,915		21,725		78,190	359.9	%
Percentage of total net revenue	203.6	%	26.7	%

The increase in sales, marketing and support expenses of $78.2 million during the three months ended March 31, 2020 compared to the same period in 2019 was primarily due to an increase in ~~payment processing costs~~our chargebacks and refunds reserve of ~~$4.7~~$76.5 million, driven by paid ticket growth on the Eventbrite platform. Additionally, there was an increase in amortization of acquired developed technology of $1.7 million, primarily resulting from the Ticketfly acquisition and less impactful increases in platform operations costs, onsite operations costs and allocated customer support costs. The Ticketfly acquired developed technologywhich is ~~expected to be fully amortized in the fourth quarter of 2018.~~

~~Operating expense~~

~~Product development~~

Three Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Product development $ 12,856
$ 9,351
$ 3,505
37.5 %
Percentage of total net revenue 17.5 % 18.4 %

~~Product development expense during the three months ended September 30, 2018 compared~~largely attributable to the ~~three months ended September 30, 2017 increased primarily due to increased personnel costs~~conditions and effects of ~~$3.4 million,~~the COVID-19 pandemic and our estimated losses from advance payouts. Additionally, personnel-related expenses, including ~~$2.0 million of~~ stock-based compensation, ~~resulting from organic hiring efforts and an increase in headcount as a result of the Ticketfly, Ticketea and Picatic acquisitions.~~

~~Sales, marketing and support~~

Three Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Sales, marketing and support $ 17,428
$ 14,351
$ 3,077
21.4 %
Percentage of total net revenue 23.7 % 28.3 %

~~Sales, marketing and support expenses during the three months ended September 30, 2018 compared to the three months ended September 30, 2017~~ increased ~~primarily due to personnel-related expenses of $3.7~~$0.9 million driven by higher ~~headcount. These increases were partially offset by lower direct marketing spend~~average headcount in the three months ended ~~September 30, 2018~~March 31, 2020 compared to the same period in ~~2017.~~2019.

Table of Contents

General and administrative


	Three Months Ended September 30,						Change					Three Months Ended March 31,					Change
	2018			2017			$		%			2020		2019		$	%
	(in thousands, except percentages)											(in thousands, except percentages)
General and administrative	$	24,921		$	16,479		$	8,442	51.2	%	General and administrative	42,109		25,380		16,729	65.9	%
Percentage of total net revenue	33.8		%	32.5		%					Percentage of total net revenue	85.8	%	31.2	%

The increase in general and administrative expenses of $16.7 million during the three months ended ~~September 30, 2018~~March 31, 2020 compared to the ~~three months ended September 30, 2017~~same period in 2019 was driven by impairment charges and increased reserves of $19.1 million related to creator signing fees and creator advances, as a result of ~~several factors. Personnel costs increased by $13.1 million, including $10.2 million~~the effects of ~~stock-based compensation, driven by increased headcount during~~ the three months ended September 30, 2018 compared to the three months ended September 30, 2017. Amortization of acquired intangible assets increased $1.6 million primarily stemming from the Ticketfly acquisition.Contractor costs increased $0.8 million primarily for accounting services. These increases wereCOVID-19 pandemic. This increase was partially offset by a ~~$7.0~~decrease in personnel-related expenses of $2.0 million, ~~reversal of sales tax reserves due to state settlements~~driven by a lower average headcount in the three months ended ~~September 30, 2018. We also recorded $2.3 million related~~March 31, 2020 compared to ~~insurance proceeds to be received from~~ the ~~Ticketfly cyber incident as a reduction of expense~~same period in ~~the three months ended September 30, 2018.~~2019.

Interest expense


	Three Months Ended September 30,						Change						Three Months Ended March 31,					Change
	2018			2017			$			%			2020		2019		$	%
	(in thousands, except percentages)												(in thousands, except percentages)
Interest expense	$	(3,300	)	$	(1,674	)	$	(1,626	)	97.1	%	Interest expense	12		1,092		(1,080)	98.9	%
Percentage of total net revenue	(4.5		)%	(3.3		)%						Percentage of total net revenue	—	%	(1.3)	%

The ~~increase~~decrease in interest expense during the three months ended ~~September 30, 2018~~March 31, 2020 compared to the ~~three months ended September 30, 2017~~same period of 2019 was ~~driven by higher~~the result of lower amounts of ~~interest bearing debt that was~~interest-bearing outstanding ~~primarily related to the WTI loan facilities.~~

~~Change in fair value of redeemable convertible preferred stock warrant liability~~

Three Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Change in fair value of redeemable convertible preferred stock warrant liability $ (3,520 ) $ (1,404 ) $ (2,116 ) 150.7 %
Percentage of total net revenue (4.8 )% (2.8 )%

The change in fair value of our redeemable convertible preferred stock warrant liability during the three months ended September 30, 2018 compared to the three months ended September 30, 2017 was due to a higher increase in the underlying fair value of our redeemable convertible preferred stock from June 30, 2018 to September 20, 2018 compared to June 1, 2017 to September 30, 2017. In connection with our IPO, the redeemable convertible preferred stock warrants were automatically converted into shares of Class B common stock.

~~Loss on debt extinguishment~~

Three Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Loss on debt extinguishment $ (17,173 ) $ —
$ (17,173 ) *
Percentage of total net revenue (23.3 )% — %


*	~~Not meaningful~~

~~The loss on debt extinguishment recorded in the three months ended September 30, 2018 was due to the retirement of all~~debt. We had no outstanding ~~debt under the WTI Loan Facilities. We retired no~~ debt in the three months ended ~~September 30, 2017.~~March 31, 2020 whereas we had outstanding debt of $73.8 million as of March 31, 2019.

Other (expense) income, ~~(expense),~~ net


	Three Months Ended September 30,						Change						Three Months Ended March 31,					Change
	2018			2017			$			%			2020		2019		$		%
	(in thousands, except percentages)												(in thousands, except percentages)
Other income (expense), net	$	1,414		$	1,606		$	(192	)	(12.0	)%	Other income (expense), net	(9,285)		2,180		(11,465)		525.9	%
Percentage of total net revenue	1.9		%	3.2		%						Percentage of total net revenue	(18.9)	%	2.7	%

The decrease in other income (expense), net during the three months ended ~~September 30, 2018~~March 31, 2020 compared to the ~~three months ended September 30, 2017~~same period of 2019 was driven by foreign currency rate ~~measurement~~ fluctuations. We recognized foreign currency rate ~~measurement gains~~remeasurement losses during the three months ended ~~September 30, 2017~~March 31, 2020 as a result of the ~~weakening~~strengthening of the U.S. dollar compared to the currencies with which we operate and process transactions. We recognized foreign currency rate measurement losses during the three months ended September 30, 2018 as a result of the overall strengthening of the U.S. dollar compared to the currencies with which we operate and process transactions. We also recorded a $2.1 million gain related to the change in fair value of the WTI Loan Facilities term loan embedded derivativesremeasurement gains in the three months ended ~~September 30, 2018.~~

~~Income tax provision (benefit)~~

Three Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Income tax provision (benefit) $ (117 ) $ (40 ) $ (77 ) 192.5 %
Percentage of total net revenue (0.2 )% (0.1 )%

The benefit from income taxes increased $0.1 million in the three months ended September 30, 2018 compared to the three months ended September 30, 2017. The increase was primarily attributable to changes in our jurisdictional mix of earnings.

~~Comparison of nine months ended September 30, 2018 and 2017~~

~~Net revenue~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Net revenue $ 215,696
$ 138,902
$ 76,794
55.3 %

The increase in net revenue during the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017 was driven primarily by growth in paid ticket volume, which increased by 46.0% from 48.3 million to 70.6 million. Net revenue from paid ticket growth on the Eventbrite platform increased by $53.7 million, or 42.2%, during the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017. Net revenue increased an additional $23.1 million from acquired businesses, driven by the Ticketfly acquisition which was completed in September 2017. Net revenue per paid ticket increased from $2.87 in the nine months ended September 30, 2017 to $3.06 in the nine months ended September 30, 2018. This increase was driven by our pricing packages that were launched in the fourth quarter of 2017.

~~Cost of net revenue~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Cost of net revenue $ 89,424
$ 56,295
$ 33,129
58.8 %
Percentage of net revenue 41.5 % 40.5 %
Gross margin 58.5 % 59.5 %

The increase in cost of net revenue during the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017 was primarily due to an increase in payment processing costs of $17.5 million driven by paid ticket growth on the Eventbrite platform and paid ticket volume from acquired businesses, and increased amortization of acquired developed technology of $6.9 million, resulting from our various acquisitions. We also incurred increases in platform operational costs, onsite operations costs and allocated customer support costs.

~~Operating expenses~~

~~Product development~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Product development $ 32,671
$ 20,832
$ 11,839
56.8 %
Percentage of net revenue 15.1 % 15.0 %

Product development expense increased during the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017 primarily due to increased personnel costs of $11.6 million, including $2.5 million of stock-based compensation, resulting from organic hiring efforts and an increase in headcount as a result of the Ticketfly, Ticketea and Picatic acquisitions.

~~Sales, marketing and support~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Sales, marketing and support $ 53,051
$ 37,522
$ 15,529
41.4 %
Percentage of total net revenue 24.6 % 27.0 %

Sales, marketing and support expenses increased during the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017, driven by increased personnel-related expenses of $14.5 million, including $1.6 million of stock-based compensation, driven by higher headcount.

~~General and administrative~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
General and administrative $ 69,915
$ 43,025
$ 26,890
62.5 %
Percentage of total net revenue 32.4 % 31.0 %

The increase in general and administrative expenses during the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017 was a result of several factors. Personnel-related costs increased by $21.2 million, including $13.2 million of stock-based compensation. The increase was also attributable to higher amortization of $6.1 million related to acquired intangible assets and increases in business development costs, contractor expenses and software costs. These increases were partially offset by $8.3 million from the reversal of sales tax reserves due to state settlements and a cumulative reserve remeasurement in the nine months ended September 30, 2018.

~~Interest expense~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Interest expense $ (9,399 ) $ (3,632 ) $ (5,767 ) 158.8 %
Percentage of total net revenue (4.4 )% (2.6 )%

Interest expense increased during the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017, entirely driven by interest bearing debt that was outstanding during the periods. Our weighted-average debt outstanding, based on contractual terms, for the nine months ended September 30, 2018 was $72.1 million compared to $8.5 million in the nine months ended September 30, 2017, driving interest expense higher. We first issued debt in the form of a $50.0 million promissory note in September 2017 in connection with the Ticketfly acquisition, and this note was repaid in full in March 2018. We drew $30.0 million under our First WTI Loan Facility in September 2017 and drew an additional $30.0 million under this same facility in March 2018. In May 2018 we drew $15.0 million under our Second WTI Loan Facility. In September 2018, we repaid all of the outstanding debt under the WTI Loan Facilities and terminated all underlying agreements. We also entered into a new debt facility with a syndicate of banks and drew a $75.0 million term loan under that facility.

~~We also continue to record interest expense related to our build-to-suit lease accounting for our office lease in San Francisco, California, but those amounts are consistent in the periods presented.~~

~~Change in fair value of redeemable convertible preferred stock warrant liability~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Change in fair value of redeemable convertible preferred stock warrant liability $ (9,591 ) $ (1,404 ) $ (8,187 ) *
Percentage of total net revenue (4.4 )% (1.0 )%


*	~~Not meaningful~~

The increase in fair value of our redeemable convertible preferred stock warrant liability during the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017 was due to an increase in the underlying fair value of our redeemable convertible preferred stock between December 31, 2017 and September 20, 2018, compared to the period from June 30, 2017 to September 30, 2017. These warrants were first issued on June 30, 2017 and in connection with our IPO, the redeemable convertible preferred stock warrants were automatically converted into shares of Class B common stock.

~~Loss on debt extinguishment~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Loss on debt extinguishment $ (178 ) $ —
$ (178 ) *
Percentage of total net revenue (0.1 )% — %


*	~~Not meaningful~~

The net loss on debt extinguishment recorded in the nine months ended September 30, 2018 was due to a loss of $17.2 million related to the extinguishment of all outstanding debt under our WTI Loan Facilities in September 2018 offset by a gain of $17.0 million related to the retirement of our outstanding promissory note in March 2018, originally issued in connection with the Ticketfly acquisition.

~~Other income (expense), net~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Other income (expense), net $ (1,880 ) $ 3,510
$ (5,390 ) (153.6 )%
Percentage of total net revenue (0.9 )% 2.5 %


*	~~Not meaningful~~

The decrease in other income (expense), net during the nine months ended September 30, 2018 compared to the nine months ended September 30, 2017 was driven by foreign currency rate measurement fluctuations. We recognized foreign currency rate measurement losses during the nine months ended September 30, 2018 as a result of an overall strengthening U.S. dollar compared to the currencies with which we operate and process transactions. We recognized foreign currency rate measurement gains during the nine months ended September 30, 20172019 as a result of an overall weakening U.S. dollar compared to the currencies with which we operate and process transactions. ~~We also recorded a $2.1~~

Also included in other income (expense), net is interest income of $0.7 million ~~gain related to the change in fair value of the WTI Loan Facilities term loan embedded derivatives~~ in the ~~nine~~three months ended ~~September 30, 2018.~~March 31, 2020 compared to $1.3 million in the three months ended March 31, 2019.

Income tax provision ~~(benefit)~~

Nine Months Ended
September 30, Change
2018 2017 $ %
(in thousands, except percentages)
Income tax provision (benefit) $ 683
$ (95 ) $ 778
*
Percentage of total net revenue 0.3 % (0.1 )%

* not meaningful



	Three Months Ended March 31,					Change
	2020		2019		$	%
	(in thousands, except percentages)
Income tax provision	65		100		(35)	35.0	%
Percentage of total net revenue	0.1	%	0.1	%

The provision for income taxes ~~increased $0.8 million in~~decreased by $35 thousand during the ~~nine~~three months ended ~~September 30, 2018~~March 31, 2020 compared to the same period ~~of the prior year. The increase~~in 2019 and was primarily attributable to ~~tax amortization on indefinite-lived intangible assets acquired~~changes in ~~the third quarter~~our valuation allowance.

Table of ~~2017.~~Contents

Liquidity and Capital Resources

As of ~~September 30, 2018,~~March 31, 2020, we had cash and cash equivalents of ~~$509.7 million and funds receivable of $52.3~~$373.0 million. Our cash and cash equivalents includes bank deposits and money market funds held by financial institutions and is held for working capital purposes. ~~Our funds receivable represents cash-in-transit from credit card processors that is received to our bank accounts within five business days of the underlying ticket transaction.~~ Collectively, our cash and ~~funds receivable~~cash equivalents balances represent a mix of cash that belongs to us and cash that is due to ~~the creator.~~creators. The amounts due to creators, which was ~~$327.2~~$232.5 million as of ~~September 30, 2018,~~March 31, 2020, are captioned on our ~~condensed~~ consolidated balance sheets as accounts payable, creators. Although creator cash is legally unrestricted, the Company does not utilize creator cash for its own financing or investing activities as the amounts are payable to creators on a regular basis.

We ~~also~~ make payments of our funds to creators to provide the creator with short-term liquidity in advance of ticket sales. These ~~are classified as creator advances, net, on our consolidated balance sheets. Creator advances~~amounts are recovered by us as tickets are sold by the respective creator, and are typically expected to be recovered within 12 months of the payment date. Amounts expected to be recovered within 12 months of the balance sheet date are classified as creator advances, net, and any remaining amounts are classified as creator advances, noncurrent. We maintain an allowance for estimated creator advances that are not recoverable and ~~nets this against~~present the creator advances balances net on our condensed consolidated balance ~~shown in assets.~~sheets. Creator advances, net was ~~$24.5~~$13.9 million and ~~$20.1~~$22.3 million as of ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017,~~2019, respectively, and creator advances, noncurrent was $0.6 million and $0.9 million as of March 31, 2020 and December 31, 2019, respectively.

~~In September 2018, upon~~Until March 11, 2020, for qualified creators who applied to receive their funds in advance of their events, we passed proceeds from ticket sales to the ~~completion~~creators prior to the events, subject to certain limitations. We refer to these payments as advance payouts. When we provide advance payouts, we assume significant risk that the event may be cancelled, postponed, fraudulent, materially not as described or removed from our platform due to its failure to comply with our terms of service or our merchant agreement, which could result in significant chargebacks, refund requests and/or disputes between attendees and creators. This risk has been significantly exacerbated by the unprecedented nature of the COVID-19 pandemic. The terms of our ~~IPO,~~standard merchant agreement obligate creators to repay us for ticket sales advanced under such circumstances. However, we ~~received aggregate proceeds~~may not be able to recover our losses from these events, and COVID-19 has significantly increased the likelihood that we will not recover these losses. Such unrecoverable amounts could equal up to the value of ~~$246.0~~the transaction or transactions settled to the creator prior to the event that has been postponed or cancelled or is otherwise disputed. This amount could be many multiples of the fees we collected from such transaction. In light of the COVID-19 pandemic, we suspended the advance payout program effective March 11, 2020. As of March 31, 2020, our chargebacks and refunds reserve increased to $89.7 million ~~net~~from $2.7 million at December 31, 2019, an increase of ~~underwriter discounts~~$87.0 million. This increase was largely driven by the effects of the COVID-19 pandemic and ~~commissions, before deducting offering~~related event cancellations and postponements and our estimated costs related to chargebacks and refunds, in part driven by our advance payouts program. Due to the nature of ~~$5.3~~the COVID-19 situation and the limited amount of currently available data, there is a high degree of uncertainty around these reserves and our actual losses could be materially different from our current estimates. We will adjust our recorded reserves in the future to reflect our best estimates of future outcomes, and we may pay in cash a portion of, all, or a greater amount than the $89.7 million ~~net~~provision recorded as of ~~reimbursements.~~March 31, 2020.

Since our inception, and prior to our IPO, we financed our operations and capital expenditures primarily through the issuance of unregistered redeemable convertible preferred stock and common stock, cash flows generated by operations and issuances of debt.

In September ~~2018,~~2019, we elected to prepay the outstanding principal balance of all of our then outstanding term loans and terminated all of our credit facilities. We paid $63.0 million, which consisted of $62.2 million of outstanding principal and $0.8 million of accrued interest and fees. We recorded a loss on debt extinguishment of $1.7 million during the year ended December 31, 2019 related to the repayment of our term loans. As of March 31, 2020, we had no outstanding debt.

As described above, in May 2020, we entered into the Credit Agreement. The Credit Agreement provides for the Initial Term Loans in the aggregate principal amount of $125.0 million and the Delayed Draw Term Loans in an aggregate principal amount of $100.0 million. The Delayed Draw Term Loans may only be accessed from December 31, 2020 until September 30, 2021, subject to certain conditions. The full amount of the Initial Term Loans is required to be funded no later than May 25, 2020, provided that the Lender must use commercially reasonable efforts to fund by May 13, 2020 (Initial Funding Date).

Optional prepayments of borrowings under the Credit Agreement are permitted at any time, in whole or in part, but are subject to a prepayment premium or penalty as set forth in Credit Agreement during the first four years of the term of the Credit Agreement. Subject to certain exceptions, we will be required to prepay certain amounts outstanding under the New Term Loans with the net cash proceeds (as customarily defined in the Credit ~~Facilities.~~Agreement) of certain asset sales, certain casualty events, certain issuances of non-permitted debt and other customary prepayment events.

Table of Contents

Borrowings under the Credit Agreement bear interest at a rate per annum equal to (i) 4.0% payable in cash and (ii) 8.5% payable in kind. The New Term Loans were fully funded in September 2018 and we received cash proceeds of $73.6 million, net of arrangement fees of $1.1 million and upfront fees of $0.3 million. We have made no draw on the revolving credit line as of September 30, 2018.

The New Term Loans amortizes at a rate of 7.5% per annum for the first two years of the New Credit Facilities, 10.0% per annum for the third and fourth years and the first three quarters of the fifth year of the New Credit Facilities, with the balance due at maturity. The New Term Loans and the New Revolving Credit Facility are each expected to mature on the fifth anniversary of the ~~effectiveness~~Initial Funding Date, and there are no amortization payments with respect to the New Term Loans.

The borrowings under the Credit Agreement are guaranteed by our existing and future direct and indirect domestic subsidiaries (Guarantors). Obligations under the Credit Agreement are secured, subject to certain customary exceptions and excluded assets, on a first-priority basis by substantially all of our and the Guarantors’ current and future assets, including a pledge of the ~~New~~capital stock of subsidiaries held by us or the Guarantors.

The Credit ~~Facilities. The New Revolving Credit Facility has~~Agreement includes financial maintenance covenants, consisting of: (1) a ~~commitment fee, which currently accrues at 0.40% on~~minimum consolidated adjusted EBITDA covenant, commencing with the ~~daily unused~~fiscal quarter ending December 31, 2021, that requires us to maintain a specified minimal amount of ~~the aggregate revolving commitments of the lenders.~~

~~Borrowings under the New Credit Facilities bear interest at a rate equal to an applicable margin between 2.25% and 2.75%~~Consolidated Adjusted EBITDA for each fiscal quarter thereafter (as provided for in the ~~case~~Credit Agreement), and (2) a Minimum Excess Cash covenant, commencing with the first fiscal quarter ending December 31, 2020, that requires Excess Cash at the end of ~~eurocurrency loans or between 1.25% and 1.75%~~fiscal quarters at levels set forth in the case of base rate loans, in each case determined on a quarterly basis based on our consolidated total leverage ratio, plus, at our option, either a base rate or a eurocurrency rate calculated in a customary manner.

Credit Agreement.

The ~~New~~ Credit ~~Facilities contain~~Agreement contains customary ~~conditions to borrowing,~~negative covenants, including negative covenants that impose limitations on: (1) debt; (2) liens; (3) mergers and consolidations; (4) dispositions; (5) changes in line of business; (6) investments and acquisitions; (7) restricted payments; (8) transactions with affiliates; (9) restrictive agreements; (10) prepayments and modifications of subordinated debt; (11) sale-leasebacks; (12) changes in fiscal periods; and (13) use of proceeds. The Credit Agreement also contains customary affirmative covenants, including covenants relating to: (a) financial reporting and other obligations; (b) notices of defaults, litigation and other material events; (c) continuation of business and maintenance of existence; (d) payment of taxes and other obligations; (e) maintenance of property; (f) maintenance of insurance; (g) maintenance of books and records; (h) rights of inspection; (i) compliance with laws and regulations; (j) use of proceeds; (k) additional subsidiary guarantors and other further assurances; and (l) fulfillment of certain post-closing obligations.

The Credit Agreement provides for customary events of default including non-payment of obligations, inaccuracy of representations or warranty, non-performance of covenants and ~~covenants. Financial covenants include maintaining a (i) maximum total leverage ratio; (ii) minimum consolidated interest coverage ratio;~~obligations, default on other material debt, bankruptcy or insolvency events, material judgments, change of control, material ERISA events and ~~(iii) minimum liquidity ratio. These financial covenants will first~~certain customary events of default relating to collateral or guarantees. Upon the occurrence of any event of default, subject to the terms of the Credit Agreement including any cure periods specified therein, customary remedies may be ~~tested for~~exercised by the ~~three months ending December 31, 2018.~~lenders under the Credit Agreement against us and our properties.

The foregoing summary of the Credit Agreement does not purport to be complete and is subject to, and qualified in its entirety by reference to, the Credit Agreement, which is filed as Exhibit 10.1 to our Current Report on Form 8-K filed on May 11, 2020.

We believe that our existing cash, including the Initial Term Loans expected to be funded under the Credit Agreement, together with cash generated from operations, ~~and amounts available under our New Revolving Credit Facility,~~ will be sufficient to meet our anticipated cash needs for at least the next 12 months. However, our liquidity assumptions may prove to be incorrect, and we could exhaust our available financial resources sooner than we currently expect. We may seek to raise additional funds at any time through debt, equity and equity-linked arrangements.

As of ~~September 30, 2018,~~March 31, 2020, approximately ~~38.3%~~40.2% of our cash was held outside of the United States, which was held primarily on behalf of, and to be remitted to, creators and to fund our foreign operations. We do not expect to incur significant taxes related to these amounts.

Cash Flows

Our cash flow activities were as follows for the periods presented (in thousands):


	Three Months Ended March 31,
	2020		2019
Net cash provided by (used in):
Operating activities	$	(49,050)	$	86,550
Investing activities	(2,942)		(3,390)
Financing activities	4,229		11,313
Net increase (decrease) in cash, cash equivalents and restricted cash	$	(47,763)	$	94,473

Three Months Ended
September 30, Nine Months Ended
September 30,
2018 2017 2018 2017
Net cash provided by (used in):
Operating activities $ 23,786
$ 42,192
$ 72,624
$ 96,294

Investing activities (5,395 ) (129,932 ) 1,593
(138,492 )
Financing activities 231,633
158,379
244,855
158,233

Net increase (decrease) in cash and restricted cash $ 250,024
$ 70,639
$ 319,072
$ 116,035

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~~Comparison of three months ended September 30, 2018 and 2017~~

Cash Flows from Operating Activities

The net cash ~~provided by~~used in operating activities of ~~$23.8~~$49.1 million for the three months ended ~~September 30, 2018~~March 31, 2020 was due primarily to a net loss of ~~$35.5~~$146.5 million with adjustments for our provision for chargebacks and refunds of $98.9 million, impairment charges of $13.9 million related to creator advances and creator signing fees, stock-based compensation expense of $10.8 million, an increase in the provision for bad debt and creator advances of $6.5 million, depreciation and amortization of ~~$8.8 million, stock-based compensation expense of $15.0~~$6.2 million, amortization of creator signing fees of ~~$2.0 million, change in fair value of redeemable convertible preferred stock warrant liability of $3.5 million, change in fair value of term loan embedded derivatives of $2.1~~$3.1 million and ~~a loss on debt extinguishment~~noncash operating lease expense of ~~$17.2~~$1.9 million. Additionally, ~~there was an increase~~the changes in our operating assets and liabilities consisted of a decrease in accounts payable to creators of ~~$49.6~~$75.3 million, ~~due to increases in~~cash paid ~~tickets, partially offset by an increase in funds receivable~~for refunds and chargebacks of ~~$15.2~~$11.9 million, ~~an increase in creator signing fees net of $4.7 million, an increase in creator advances, net of $2.9 million, a decrease in accrued taxes of $8.0 million and~~ a decrease in other accrued liabilities of ~~$4.9~~$5.6 million, cash paid for creator signing fees of $3.9 million, cash paid for operating lease liabilities of $2.4 million and a decrease in accrued taxes of $2.4 million, partially offset by a decrease in funds receivable of $54.9 million and an increase in funds payable of $3.4 million.

The net cash provided by operating activities of ~~$42.2~~$86.6 million for the three months ended ~~September 30, 2017~~March 31, 2019 was due primarily to a net loss of ~~$11.9~~$10.0 million with adjustments for stock-based compensation expense of $8.1 million, depreciation and amortization of ~~$5.1~~$6.0 million, ~~stock-based compensation expense~~provisions for chargebacks and refunds of ~~$1.9~~$4.6 million, amortization of creator signing fees of ~~$1.1~~$2.4 million and ~~a change in fair value~~noncash operating lease expense of ~~redeemable convertible preferred stock warrant liability of $1.4~~$2.0 million. Additionally, ~~there was~~the changes in our operating assets and liabilities consisted of an increase in accounts payable to creators of ~~$59.7~~$81.5 million, ~~due to increases~~a decrease in funds receivable of $4.3 million, cash paid ~~tickets,~~for refunds and chargebacks of $4.5 million and an increase in other accrued liabilities of ~~$3.5 million, an increase in accrued taxes of $2.1~~$3.2 million, partially offset by ~~an increase in funds receivable of $13.8 million, an increase in~~cash paid for creator signing fees ~~net~~ of ~~$3.2~~$4.6 million, cash paid for creator advances of $4.1 million, cash paid for operating lease liabilities of $1.9 million and an increase in ~~prepaid expenses and other current assets~~accounts receivable of ~~$1.0~~$1.5 million.

Cash Flows from Investing Activities

The net cash used in investing activities of ~~$5.4~~$2.9 million for the three months ended ~~September 30, 2018 was due to net cash paid for acquisitions~~March 31, 2020 consisted of ~~$2.2 million,~~ capitalized internal-use software development costs of ~~$1.6~~$1.9 million and cash paid for purchases of property and equipment of ~~$1.5~~$1.0 million.

The net cash used in investing activities of ~~$129.9~~$3.4 million for the three months ended ~~September 30, 2017 was due to $127.8 million net cash paid for the acquisition~~March 31, 2019 consisted of ~~Ticketfly,~~ capitalized software development costs of ~~$1.4~~$2.1 million and ~~$0.7 million paid for~~ purchases of property and ~~equipment.~~

equipment of $1.3 million.

Cash Flows from Financing Activities

The net cash provided by financing activities of ~~$231.6~~$4.2 million during the three months ended ~~September 30, 2018~~March 31, 2020 was due primarily to ~~$244.1 million in aggregate~~ proceeds from the ~~completion of our IPO, net of underwriters' discounts and offering costs, $75.0 million in proceeds from term loans and $3.3 million in proceeds from~~ exercise of stock ~~options. These inflows were~~options of $4.7 million, partially offset by ~~$74.2 million in principal payments on our debt obligations, $7.4 million in prepayment penalties resulting from the extinguishment of our WTI Loan Facilities and $9.0 million in~~cash paid for employer taxes ~~paid~~ related to the net share settlement of equity ~~awards.~~awards of $0.4 million.

The net cash provided by financing activities ~~totaled $158.4~~of $11.3 million during the three months ended September 30, 2017 and was driven by $133.1 million received related to the issuance of our Series G redeemable convertible preferred stock, net of issuance costs, $30.0 million in proceeds from drawing funds under our First WTI Loan Facility, $2.3 million excess tax benefit from stock-based compensation awards, $0.4 million cash proceeds from stock option exercises, partially offset by principal payments on debt obligations of $7.2 million.

~~Comparison of nine months ended September 30, 2018 and 2017~~

~~Cash Flows from Operating Activities~~

~~The net cash provided by operating activities of $72.6 million for the nine months ended September 30, 2018~~March 31, 2019 was due primarily to ~~a net loss~~proceeds from the exercise of ~~$51.1 million with adjustments for depreciation and amortization~~stock options of $25.6 million, stock-based compensation expense of $23.2 million, amortization of creator signing fees of $5.1 million, change in fair value of redeemable convertible preferred stock warrant liability of $9.6 million and a change in fair value of term loan embedded derivatives of $2.1 million. Additionally, there was an increase in accounts payable to creators of $79.5 million due to increases in paid tickets, an increase in other accrued liabilities of $4.5$12.4 million, partially offset by ~~a decrease in accrued taxes~~the payment of $5.1 million, an increase in creator signing fees, net of $10.9 million and an increase in creator advances, net of $5.2 million. The increases in creator signing fees, net, and creator advances, net, are due to increases in our sales contracting with creators.

The net cash provided by operating activities of $96.3 million for the nine months ended September 30, 2017 was due primarily to a net loss of $20.2 million with adjustments for depreciation and amortization of $11.1 million, stock-based compensation expense of $5.7 million and amortization of creator signing fees of $2.9 million. Additionally, there was an increase in accounts payable to creators of $103.4 million due to increases in paid tickets, an increase in accrued taxes of $7.3 million, partially offset by an increase in funds receivable of $6.7 million, increases in creator signing fees, net of $6.0 million and creator advances, net of $3.0 million. The increases in creator signing fees, net, and creator advances, net, are due to increases in our sales contracting with creators.

~~Cash Flows from Investing Activities~~

The net cash provided by investing activities of $1.6 million for the nine months ended September 30, 2018 was due to net cash provided from acquisitions of $11.8 million, driven by net cash acquired from Ticketea of $14.1 million, partially offset by capitalized software developmentdebt issuance costs of ~~$5.9~~$0.5 million, ~~and purchases~~the payment of ~~property~~deferred offering costs of $0.4 million and ~~equipment of $4.3 million.~~

~~The net cash used in investing activities of $138.5 million for the nine months ended September 30, 2017 was due to $132.0 million net~~ cash paid for ~~the acquisitions of ticketscript and Ticketfly, capitalized software development costs of $4.7 million and $1.8 million paid for purchases of property and equipment.~~

~~Cash Flows from Financing Activities~~

~~The net cash provided by financing activities of~~ ~~$244.9 million~~ ~~during the nine months ended September 30, 2018 was due primarily to~~ ~~$243.9 million~~ ~~in aggregate proceeds from the completion of our IPO, net of underwriters' discounts and offering costs,~~ ~~$120.0 million~~ in proceeds from term loans and $7.5 million in proceeds from exercise of stock options. These inflows were offset by $109.7 million in principal payments on our debt obligations, $7.4 million in prepayment penalties resulting from the extinguishment of our WTI Loan Facilities and $9.0 million inemployer taxes ~~paid~~ related to the net share settlement of equity ~~awards.~~

~~The net cash provided by financing activities totaled $158.2 million during the nine months ended September 30, 2017 and was driven by $133.1 million received related to the issuance~~awards of our Series G redeemable convertible preferred stock, net of issuance costs, $30.0 million in proceeds from drawing funds under our First WTI Loan Facility, $2.3 million excess tax benefit from stock-based compensation awards, $1.1 million cash proceeds from stock option exercises, partially offset by principal payments on debt obligations of $7.8$0.2 million.

Concentrations of Credit Risk

As of ~~September 30, 2018~~March 31, 2020 and December 31, ~~2017,~~2019, there were no customers that represented 10% or more of our accounts receivable balance. There were no customers that individually exceeded 10% of our net revenue during the three ~~or nine month periods~~months ended ~~September 30, 2018~~March 31, 2020 and ~~2017.~~2019.

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Contractual Obligations and Commitments

Our principal commitments consist of ~~debt,~~our operating lease obligations (partially offset by sublease income), capital commitments to creators ~~rental~~and purchase commitments. We had no outstanding debt as of March 31, 2020.

Future creator signing fees and creator advances represent contractual amounts paid in advance to customers pursuant to event ticketing and payment processing agreements. Certain of the Company’s contracts include terms where future payments ~~under our build-to-suit lease, operating leases, purchase commitments~~to creators are committed to, based on performance, as part of the overall ticketing arrangement. The Company's contracts state that these future payments require the customer to meet certain revenue milestones or minimum ticket sales provisions in order to earn the payment, and ~~capital leases.~~ if that milestone or minimum is not met, the Company is not required to make such payment.

The following table summarizes our ~~commitments to settle~~consolidated principal contractual cash obligations and rights as of ~~September 30, 2018~~March 31, 2020 (in thousands):


	Payments due by Period
	Total		Less than 1 year		Between 1-3 years		Between 3-5 years		More Than 5 Years
Operating lease obligations	$	25,005	$	9,720	$	6,826	$	4,760	$	3,699
Sublease income	(4,413)		(4,236)		(177)		—		—
Future creator signing fees and creator advances	42,713		16,969		21,192		4,552		—
Purchase commitments	3,000		3,000		—		—		—
Total	$	66,305	$	25,453	$	27,841	$	9,312	$	3,699

Payments due by Period
Total Less than
1 year Between
1-3 years Between
3-5 years
Term loan $ 75,000
$ 5,625

$ 13,125

$ 56,250
Future creator signing fees and creator advances 16,376
11,177

5,106

93
Build-to-suit lease obligation 14,692
5,563

9,129

—
Operating leases 10,395
2,527

4,520

3,348
Sublease income (10,174 ) (4,003 )
(4,003 )
(2,168 )
Purchase commitments 8,750
3,875

4,875

—
Total $ 115,039
$ 24,764
$ 32,752
$ 57,523

~~Term Loans~~

~~In September 2018, we fully repaid~~See also Liquidity and Capital Resources for information regarding the WTI Loan Facilities and extinguished the existing debt for a total cash payment of $81.6 million. As of September 30, 2018, there are no amounts outstanding under the WTI Loan Facilities and all underlying agreements have been terminated.

~~In September 2018,~~Credit Agreement that we entered into ~~the New Credit Facilities. The New Term Loans were fully funded~~ in September 2018 and we received cash proceeds of $73.6 million, net of arrangement fees of $1.1 million and upfront fees of $0.3 million. We have made no draw on the revolving credit line as of September 30, 2018.May

~~Lease Commitments~~

~~We have entered into various non-cancelable leases for certain offices with contractual lease periods expiring between 2018 and 2023.~~

In 2014, we undertook a series of structural improvements to the floors that we occupied in our corporate headquarters in San Francisco. As a result of the requirement to fund construction costs and due to certain structural improvements that were made by us, we were considered the deemed owner of the leased floors for accounting purposes. Due to the presence of a standby letter of credit as a security deposit, we were deemed to have continuing involvement after the construction period. As such, we accounted for this arrangement as owned real estate. Legally, we do not own the floors that we have leased in the building, the property owner owns the floors. However, accounting rules require that we record an imputed financing obligation for our obligation to the legal owners as well as an asset for the fair value of the leased floors. Under these accounting rules, our monthly rental payments are allocated to (1) interest expense, (2) ground rent expense and (3) a reduction of the principal of the imputed financing obligation. We recorded interest expense related to this financing obligation of $0.9 million for each of the three months ended September 30, 2018 and 2017 and $2.6 million for each of the nine months ended September 30, 2018 and 2017. The lease financing obligation was $28.8 million and ~~$29.5 million~~ as of September 30, 2018 and December 31, 2017, respectively, and the net book value of the asset as of those dates was $28.4 million and $29.2 million, respectively. See Note 9 to our unaudited condensed consolidated financial statements for additional details.

In May 2018, we entered into a ten year lease for office space in Cork, Ireland. Monthly rent payments are due beginning in January 2019 and will total approximately $0.4 million per year and are included in the table above. The lease expires in 2028.2020.

Off-Balance Sheet Arrangements

We do not currently have any off-balance sheet arrangements and did not have any such arrangements during ~~2017~~the year ended December 31, 2019 or ~~during~~ the ~~nine~~three months ended ~~September 30, 2018.~~March 31, 2020.

Critical Accounting Policies and Estimates

Our discussion and analysis of our financial condition and results of operations are based upon our consolidated financial statements, which have been prepared in accordance with ~~GAAP.~~accounting principles generally accepted in the United States of America (GAAP).

Use of Estimates

In order to conform with GAAP, ~~requires us~~we are required to make certain estimates, judgments and ~~judgments that affect the amounts reported in~~assumptions when preparing our consolidated financial statements. These estimates, judgments and assumptions affect the reported assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenue and expenses during the reported periods. These estimates include, but are not limited to, the recoverability of creator signing fees and creator advances, the chargebacks and refunds reserves, the capitalization and estimated useful life of internal-use software, certain assumptions used in the valuation of equity awards, assumptions used in determining the fair value of business combinations, the allowance for doubtful accounts, indirect tax reserves and contra-revenue amounts related ~~disclosures. Our estimates are based on historical experience~~to fraudulent events, customer disputed transactions and ~~various other assumptions that we believe to be reasonable under the circumstances.~~refunds. We evaluate ~~our~~these estimates ~~and assumptions~~ on an ongoing ~~basis and our actual~~basis. Actual results could differ from those estimates and such differences could be material to our consolidated financial statements.

COVID-19 Impacts

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condition cannot be predicted at this time, and the impact of COVID-19 may persist for an extended period of time or become more pronounced.

Revenue Recognition

We adopted ASU 2014-09, Revenue from Contracts with Customers (Topic 606) and Other Assets and Deferred Costs—Contracts with Customers (Subtopic 340-40) (ASC 606) on January 1, 2019.

We determine revenue recognition through the following steps:


			i.			Identification of the contract, or contracts, with a customer
			ii.			Identification of the performance obligations in the contract
			iii.			Determination of the transaction price
			iv.			Allocation of the transaction price to the performance obligations in the contract
			v.			Recognition of revenue, when, or as, we satisfy the performance obligation

We derive our revenues primarily from service fees and payment processing fees charged at the time a ticket for an event is sold. We also derive revenues from providing certain creators with account management services and customer support. Our customers are event creators who use our platform to sell tickets to attendees. Revenue is recognized when or as control of the promised goods or services is transferred to customers, in an amount that reflects the consideration we expect to receive in exchange for those goods or services. We allocate the transaction price by estimating a standalone selling price for each performance obligation using an expected cost plus a margin approach. For service fees and payment processing fees, revenue is recognized when the ticket is sold. For account management services and customer support, revenue is recognized over the period from the date of the sale of the ticket to the date of the event.

The event creator has the choice of whether to use Eventbrite Payment Processing (EPP) or to use a third-party payment processor, referred to as Facilitated Payment Processing (FPP). Under the EPP option, we are the merchant of record and are responsible for processing the transaction and collecting the face value of the ticket and all associated fees at the time the ticket is sold. We are also responsible for remitting these amounts collected, less our fees, to the event creator. Under the FPP option, we are not responsible for processing the transaction or collecting the face value of the ticket and associated fees. In this case, we invoice the creator for all of our fees.

We evaluate whether it is appropriate to recognize revenue on a gross or net basis based upon our evaluation of whether we obtain control of the specified goods or services by considering if we are primarily responsible for fulfillment of the promise, have inventory risk, and have the latitude in establishing pricing and selecting suppliers, among other factors. We determined the event creator is the party responsible for fulfilling the promise to the attendee, as the creator is responsible for providing the event for which a ticket is sold, is responsible for determining the price of the ticket and is responsible for providing a refund if the event is canceled. Our service provides a platform for the creator and event attendee to transact, and our performance obligation is to facilitate and process that transaction and issue the ticket. The amount that we earn for our services is fixed. For the payment processing service, we determined that we are the principal in providing the service as we are responsible for fulfilling the promise to process the payment and we have discretion and latitude in establishing the price of our service. Based on our assessment, we record revenue on a net basis related to our ticketing service and on a gross basis related to our payment processing service. As a result, costs incurred for processing the transactions are included in cost of net revenues in the consolidated statements of operations.

Revenue is presented net of indirect taxes, value-added taxes, creator royalties and reserves for customer refunds, payment chargebacks and estimated uncollectible amounts, including estimates related to the effect of the COVID-19 pandemic. If an event is cancelled by a creator, then any obligations to provide refunds to event attendees are the responsibility of that creator. If a creator is unwilling or unable to fulfill their refund obligations, we may, at our discretion, provide attendee refunds. Revenue is also presented net of the amortization of creator signing fees. The benefit we receive by securing exclusive ticketing and payment processing rights with certain creators from creator signing fees is inseparable from the customer relationship with the creator and accordingly these fees are recorded as a reduction of revenue in the consolidated statements of operations.

Creator Signing Fees, Net and Creator Advances, Net

Creator signing fees, net represent contractual amounts paid to creators pursuant to event ticketing and payment processing agreements. Creator signing fees are additional incentives paid by us to secure exclusive ticketing and payment processing rights with certain creators. These payments are amortized over the life of the contract to which they relate on a straight-line basis. Creator signing fees are presented net of reserves on the consolidated balance sheets. Reserves are recorded based on our assessment of various factors, including a creator's payment history, the frequency and size of historical and

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planned future events, and macro-economic conditions and current events that may impact a creator's ability to generate future ticket sales. Amortization of creator signing fees is recorded as a reduction of revenue in the consolidated statements of operations.

Creator advances, net represent contractual amounts paid to creators pursuant to event ticketing and payment processing agreements. Creator advances provide the creator with funds in advance of the event and are subsequently recovered by withholding amounts due to us from the sale of tickets until the creator advance has been fully recovered. Creator advances are presented net of reserves for potentially unrecoverable amounts on the consolidated balance sheets. Reserves are recorded based on our assessment of various factors, including a creator's payment history, the rate and timing of recovery for outstanding advances, the frequency and size of historical and planned future events, and macro-economic conditions and current events that may impact a creator's ability to generate future ticket sales.

Business Combinations, Goodwill and Acquired Intangible Assets

We allocate the fair value of purchase consideration to the tangible assets acquired, liabilities assumed and intangible assets acquired based on their estimated fair values. Such valuations require us to make significant estimates and assumptions, especially with respect to intangible assets. Significant estimates in valuing certain intangible assets include, but are not limited to, future expected cash flows from acquired users, acquired technology and trade names from a market participant perspective, useful lives and discount rates. Our estimates of fair value are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. ~~There~~During the measurement period, which is one year from the acquisition date, we may record adjustments to the assets acquired and liabilities assumed, with the corresponding offset to goodwill. Upon the conclusion of the measurement period, any subsequent adjustments are recorded to earnings.

Goodwill represents the excess of the aggregate fair value of the consideration transferred in a business combination over the fair value of the assets acquired, net of liabilities assumed. Goodwill is not amortized but the Company evaluates goodwill impairment of its single reporting unit annually in the fourth quarter, or more frequently if events or changes in circumstances indicate the goodwill may be impaired.

Events or changes in circumstances which could trigger an impairment review include significant changes in the manner of our use of the acquired assets or the strategy for our overall business, significant negative industry or economic trends, significant underperformance relative to historical or projected future results of operations, a significant adverse change in the business climate, an adverse action or assessment by a regulator or unanticipated competition or a loss of key personnel.

We have the option to first assess qualitative factors to determine whether the existence of events or circumstances leads to a determination that it is more likely than not that the fair value of the reporting unit is less than its carrying amount. If, after assessing the totality of events or circumstances, we determine it is not more likely than not that the fair value of the reporting unit is less than its carrying amount, then additional impairment testing is not required.

The effects of the COVID-19 pandemic and the decline in the market value of our common stock triggered an interim impairment review of our goodwill carrying amount. We adopted ASU 2017-04, Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment, which eliminates the requirement to calculate the implied fair value of goodwill to measure a goodwill impairment charge. We performed our analysis by comparing the estimated fair value of the Company to our carrying amount, including goodwill. Our analysis indicated that our estimated fair value, using the market price of our common stock, exceeds our carrying amount and therefore goodwill was not impaired and no additional steps were necessary.

Acquired intangible assets, net consists of identifiable intangible assets such as developed technology, customer relationships, and trade names resulting from our acquisitions. Acquired intangible assets are recorded at fair value on the date of acquisition and amortized over their estimated economic lives following the pattern in which the economic benefits of the assets will be consumed, which is straight-line. Acquired intangible assets are presented net of accumulated amortization in the consolidated balance sheets.

We evaluate the recoverability of our acquired intangible assets for potential impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets are expected to generate. If such review indicates that the carrying amount of intangible assets is not recoverable, the carrying amount of such assets is reduced to the fair value. The effects of the COVID-19 pandemic and its impact on the live events industry triggered a review of our acquired intangible assets (and other long-lived assets) for potential impairment. We performed a recoverability test which indicated that the recoverable amount was in excess of the carrying amount and we concluded that our acquired intangible assets were not impaired.

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Accounts Payable, Creators

Accounts payable, creators consists of unremitted ticket sale proceeds, net of Eventbrite service fees and applicable taxes. Amounts are remitted to creators within five business days subsequent to the completion of the related event. Creators may apply to receive these proceeds prior to completion of their events as creators often need these funds to pay for event-related costs. For qualified creators, we pass ticket sales proceeds to the creator prior to the event, subject to certain limitations. Internally, we refer to these payments as advance payouts. When an advance payout is made, we reduce our cash and cash equivalents with a corresponding decrease to our accounts payable, creators. As a result of the COVID-19 pandemic and its effect of causing creators to cancel, postpone or reschedule events, we suspended our advance payouts program effective March 11, 2020. As of that date, the total advance payouts to creators related to future events was approximately $354.0 million.

Chargebacks and Refunds Reserve

Under our standard terms of service for creators using EPP, we settle a creator’s share of the proceeds from ticket sales within five business days after the successful completion of the event. The terms of our standard merchant agreement obligate creators to reimburse attendees (or us, if we have processed the refund) who are entitled to refunds under the creator's refund policy and under our refund policy requirement for ticket sales proceeds remitted to creators via advance payouts. When we provide advance payouts, we assume risk that the event may be cancelled, fraudulent, materially not as described or removed from our platform due to its failure to comply with our terms of service or merchant agreement, resulting in significant chargebacks, refund requests and/or disputes between attendees and the creator, and risk that the creator will not be able to otherwise make the attendee whole. We may refund attendees if the creator is insolvent or has spent the proceeds of the ticket sales for event-related costs, among other circumstances. We may not be able to recover our losses from these events, and such unrecoverable amounts could equal the value of the transaction or transactions settled to the creator prior to the event that is disputed, plus any associated chargeback fees not assumed by the creator. We record estimates for refunds and chargebacks of our fees as contra-revenue. We record estimates for losses related to chargebacks and refunds of the face value of tickets as an operating expense classified within sales, marketing and support expense. Our chargebacks and refunds reserve was $89.7 million and $2.7 million as of March 31, 2020 and December 31, 2019, respectively. The increase in the reserve balance during the three months ended March 31, 2020 was the result of cancelled, rescheduled and postponed events largely relating to the COVID-19 pandemic. Prior to March 31, 2020, we included the chargebacks and refunds reserve in other accrued liabilities on the consolidated balance sheets, and we have reclassified the balance as of December 31, 2019 on the condensed consolidated balance sheets included in this Quarterly Report on Form 10-Q to be consistent with the presentation as of March 31, 2020. Due to the rapidly evolving COVID-19 situation and the limited amount of currently available data, there is a high degree of uncertainty around these reserves and uncertainties around future events. We may pay in cash a portion of, all, or a greater amount than the $89.7 million provision recorded as of March 31, 2020.

Historically, our advance payout losses have been ~~no material changes~~less than 2%-3% of the advanced amount. The developments related to the COVID-19 pandemic have resulted in a large volume of event cancellations and postponements driven by travel restrictions and global government recommendations and mandates to limit gatherings of people, and we expect to incur significant advance payout losses as a result of event cancellations and postponements. We have increased our ~~critical accounting policies~~chargebacks and ~~significant judgments~~refunds reserve on the condensed consolidated balance sheets by $87.0 million as of March 31, 2020 compared to December 31, 2019, of which $76.5 million relates to estimated losses from our advance payout program. Due to the ~~critical accounting policies~~nature of the COVID-19 situation and ~~estimates disclosed~~the limited amount of currently available data, there is a high degree of uncertainty around these reserves and our actual losses could be materially different from our current estimates. We will adjust our recorded reserves in the ~~Prospectus.~~future to reflect our best estimates of future outcomes.

Stock-Based Compensation Expense

Stock-based compensation expense is measured based on the grant-date fair value of the awards and recognized in the consolidated statements of operations over the period during which the award recipient is required to perform services in exchange for the award (the vesting period of the award).

We estimate the fair value of stock options granted using the Black-Scholes option pricing model. We measure the fair value of RSUs based on the fair value of the underlying shares on the date of grant. Compensation expense is recognized over the vesting period of the applicable award using the straight-line method. We estimate forfeitures in order to calculate stock-based compensation expense.

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Income Taxes

We record income taxes using the asset and liability method, which requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of events that have been recognized in the consolidated financial statements or tax returns. Deferred tax assets and liabilities are measured using enacted tax rates that are expected to apply to taxable income for the years in which those tax assets and liabilities are expected to be realized or settled. Valuation allowances are provided when necessary to reduce deferred tax assets to the amount expected to be realized.

We recognize tax benefits from uncertain tax positions if it is more likely than not that the tax position will be sustained on examination by the taxing authorities based on the technical merits of the position. Although we believe we have adequately provided for its uncertain tax positions, we can provide no assurance that the final tax outcome of these matters will not be materially different. We adjust these allowances when facts and circumstances change, such as the closing of a tax audit or the refinement of an estimate. To the extent that the final tax outcome of these matters is different than the amounts recorded, such differences will affect the provision for income taxes in the period in which such determination is made and could have a material impact on our consolidated financial statements.

Recent Accounting Pronouncements

~~See~~Refer to Note 2 of our Notes to ~~our unaudited condensed consolidated financial statements “Significant Accounting Policies”~~Unaudited Interim Condensed Consolidated Financial Statements included in Part I, Item 1, "Unaudited Interim Condensed Consolidated Financial Statements" of this Quarterly Report on Form 10-Q for more information.

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Item 3. Quantitative and Qualitative Disclosures About Market Risk

Interest Rate Sensitivity

~~Interest expense related to our~~As of March 31, 2020, the Company had no outstanding ~~debt as of September 30, 2018 is related to fixed rate debt and interest expense related to the build-to-suit lease and is not sensitive to movements in interest rates.~~debt. A 10% increase or decrease in interest rates would ~~not~~therefore have ano material effect on ~~our~~ interest expense.

Foreign Currency Risk

Many ~~of our event organizers~~creators live or operate outside the United States, and therefore, we have significant ticket sales denominated in foreign currencies, most notably the British Pound, Euro, Canadian Dollar, Australian Dollar, Brazilian Real and Argentinian Peso. If currency exchange rates remain at current levels, currency translation could continue to negatively affect net revenue growth for events that are not listed in U.S. dollars and could also reduce the demand for U.S. dollar denominated events from attendees outside of the United States. Because the functional currency of our foreign subsidiaries is the U.S. dollar, fluctuations due to changes in currency exchange rates cause ~~us to recognize~~a recognition of transaction gains and losses in ~~our~~the statement of operations. A 10% increase or decrease in current exchange rates would not have a material impact on our consolidated results of operations.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of ~~our~~the principal executive officer and principal financial officer, ~~has evaluated~~conducted an evaluation of the effectiveness of the design and operation of our disclosure controls and procedures, ~~(as~~as defined in Rules 13a-15(e) and 15d-15(e) under the ~~Securities~~ Exchange Act, ~~of 1934, as amended (the Exchange Act)),~~ as of the end of the period covered by this ~~Quarterly Report on Form 10-Q.~~ report.

Based on that evaluation, the principal executive officer and the principal financial officer concluded that, as of March 31, 2020, our disclosure controls and procedures were effective to provide reasonable assurance that the information required for disclosure in reports filed or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms, and that such ~~evaluation,~~information is accumulated and communicated to Company management, including our principal executive officer and principal financial officer, ~~have concluded that~~ as ~~of such date, our disclosure controls and procedures were effective at a reasonable assurance level.~~appropriate, to allow timely decisions regarding required disclosures.

Changes in Internal Control Over Financial Reporting

There ~~was~~have been no ~~change~~changes in our internal control over financial reporting, ~~(as~~as defined in Rules ~~13a-15(d)~~13a-15(f) and ~~15d-15(d)~~15d-15(f) under the Exchange ~~Act)~~Act, that occurred during the ~~period covered by this Quarterly Report on Form 10-Q that has~~quarter ended March 31, 2020 which have materially affected, or isare reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations on Effectiveness of Disclosure Controls and Procedures

~~Our management, including our principal executive officer~~In designing and ~~principal financial officer, do not expect that our~~evaluating the disclosure controls and procedures ~~or our~~and internal control over financial reporting, ~~will prevent all errors~~management recognizes that any controls and ~~all fraud. A control system,~~procedures, no matter how well designed and operated, can provide only reasonable ~~not absolute,~~ assurance ~~that~~of achieving the ~~objectives of the~~desired control ~~system are met. Further,~~objectives. In addition, the design of adisclosure controls and procedures and internal control ~~system~~over financial reporting must reflect the fact that there are resource constraints and that management is required to apply judgment in evaluating the benefits of possible controls ~~must be considered~~and procedures relative to their costs. ~~Because~~

Table of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected. These inherent limitations include the realities that judgments in decision-making can be faulty, and that breakdowns can occur because of a simple error or mistake. Additionally, controls can be circumvented by the individual acts of some persons, by collusion of two or more people or by management override of the controls. The design of any system of controls is also based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions; over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or procedures may deteriorate. Due to inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.Contents

PART II. OTHER INFORMATION

Item 1. Legal Proceedings

Beginning on April 15, 2019, purported stockholders of our company filed two putative securities class action complaints in the United States District Court for the Northern District of California, and three putative securities class action complaints in the Superior Court of California for the County of San Mateo, against us, certain of our executives and directors, and our underwriters for the IPO. Some of these actions also name as defendants venture capital firms that were our investors as of the IPO.

On August 22, 2019, the federal court consolidated the two pending actions and appointed lead plaintiffs and lead counsel. The consolidated federal case is titled In re Eventbrite, Inc. Securities Litigation, 5:19-cv-02019-EJD (the Federal Action). On October 11, 2019, the lead plaintiffs in the Federal Action filed their amended consolidated complaint. The amended complaint generally alleges that we misrepresented and/or omitted material information in our IPO offering documents in violation of the Securities Act of 1933. The amended complaint also challenges public statements made after the IPO in violation of the Securities Exchange Act of 1934. The amended complaint seeks unspecified monetary damages and other relief on behalf of investors who purchased our Class A common stock issued pursuant and/or traceable to the IPO offering documents, or between September 20, 2018 and May 1, 2019, inclusive. On December 11, 2019, defendants filed a motion to dismiss the amended complaint. On March 18, 2020, the court vacated the hearing on the defendants' motion to dismiss set for April 16, 2020. On April 28, 2020, the court granted defendants’ motion to dismiss in its entirety with leave to amend.Lead plaintiffs’ deadline to file a second amended consolidated complaint is June 24, 2020.

On June 24, 2019, the state court consolidated two state actions pending at that time. The consolidated state case is titled In re Eventbrite, Inc. Securities Litigation, Lead Case No, 19-CIV-02798 (the State Action). On July 24, 2019, the two plaintiffs in the State Action filed a consolidated complaint. The consolidated complaint generally alleged that we misrepresented and/or omitted material information in our IPO offering documents, in violation of the Securities Act of 1933. The amended complaint sought unspecified monetary damages and other relief on behalf of investors who purchased our Class A common stock issued pursuant and/or traceable to the IPO offering documents. On August 23, 2019, defendants filed demurrers to the consolidated complaint. A third state-court action was filed on August 23, 2019. On September 11, 2019, that complaint was consolidated into the operative complaint filed on July 24, 2019, and the court ordered that the arguments in defendants’ pending demurrers would apply to that newly filed complaint. At the hearing on defendants’ demurrers on November 1, 2019, the court sustained the demurrer with leave to amend. On December 13, 2019, the court granted requests by two plaintiffs to voluntarily dismiss their claims without prejudice. The remaining plaintiff and two new named plaintiffs filed a first amended consolidated complaint (FAC) on February 10, 2020. Defendants' filed demurrers to the FAC on March 26, 2020. On April 14, 2020, the court indefinitely vacated the May 1, 2020 hearing on the demurrers given the novel coronavirus pandemic, stating it would reschedule the hearing once regular court proceedings are allowed to resume.

We believe that these actions are without merit and intend to vigorously defend them. We cannot predict the outcome of or estimate the possible loss or range of loss from the above described matters.

On July 16, 2019, we filed two complaints in the United States District Court for the Northern District of California, entitled Eventbrite, Inc. v. MF Live, Inc., et al., 3:19-CV-04084 and Eventbrite, Inc. v. Fab Loranger et al., 3:19-CV-04083 (collectively, the Roxodus Lawsuits). The Roxodus Lawsuits arise out of MF Live’s (MFL) cancellation of the Roxodus music festival in Ontario, Canada, and MFL's and Loranger's subsequent refusals to issue refunds to impacted ticket buyers or to reimburse us for payments to such ticket buyers. We provided ticketing and payment processing services for the event pursuant to a written contract. When the event was cancelled and MFL refused to issue refunds, we issued refunds totaling $4.0 million to ticket buyers who bought tickets on our platform. Pursuant to our Merchant Agreement, MFL was contractually required to reimburse us for such refunds, and Loranger had signed a personal guaranty agreement committing to personally honor MFL’s obligations if the entity failed to do so. Accordingly, the Roxodus Lawsuits assert claims for breach of contract, breach of the implied covenant of good faith and fair dealing, fraud, money had and received, and actual and constructive fraudulent transfers.

The Roxodus Lawsuits are in their early stages and we cannot predict the likelihood of success. MFL has filed for bankruptcy in Canada, staying our action against the entity. We are ~~not a party~~monitoring and participating in the bankruptcy process pursuant to ~~any material legal proceedings. From~~our rights under Canadian law. Our investigation of the assets held by and/or on behalf of MFL, Loranger, and the other defendants is ongoing.

In addition to the litigation discussed above, from time to time, we may be subject to legal ~~proceedings~~actions and claims ~~arising~~ in the ordinary course of business. We have received, and may in the future continue to receive, claims from third parties. Future litigation may be necessary to defend ourselves or our creators. The results of any current or future litigation cannot be predicted with certainty, and regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources and other factors.

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Item 1A. Risk Factors

A description of the risks and uncertainties associated with our business is set forth below. You should carefully consider the risks and uncertainties described below, together with all of the other information in our Annual Report on Form 10-K and this Quarterly Report on Form 10-Q, including the section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our ~~condensed~~ consolidated financial statements and related ~~notes.~~notes, and other documents that we file with the U.S. Securities and Exchange Commission. The risks and uncertainties described below may not be the only ones we face. If any of the risks actually occur, our business, results of operations, financial condition and prospects could be harmed. In that event, the market price of our Class A common stock could decline, and you could lose part or all of your investment.

Risks Related to Our Business and Industry

Factors adversely affecting the live event market could impact our results of operations.

We help creators organize, promote and sell tickets and registrations to a broad range of events. Our ~~continued growth~~business is directly affected by the success of such events and our revenue is impacted by the number of events, types of events and ticket prices of events produced by creators. Adverse trends in one or more event industries could adversely affect our business. A decline in attendance at or reduction in the number of events may have an adverse effect on our revenue and operating income.

The global COVID-19 pandemic and the preventative and protective actions that governments, other third parties or we have taken or may in the future take in respect of COVID-19, including the shelter-in-place mandates, have resulted, and will continue to result, in a period of business disruption and reduced operations. Further, during the three months ended March 31, 2020, our net revenue decreased by 39.6% and our paid ticket volume decreased by 17.7% compared to the same period in 2019. There is significant uncertainty regarding the extent and duration of the impact that the COVID-19 pandemic will have on our business. We expect our net revenue trends to experience a meaningful deterioration from those achieved in fiscal 2019 and to experience a material adverse impact on our fiscal 2020 results. The extent to which COVID-19 impacts our business, result of operations and financial condition will depend on future developments, which are highly uncertain and cannot be predicted, including new information that may emerge concerning the severity of COVID-19 and the actions taken to contain it or treat its impact. The full extent to which COVID-19 impacts our business, results of operations and financial condition cannot be predicted at this time and the impact of COVID-19 may persist for an extended period of time or become more pronounced.

In addition, the COVID-19 pandemic may adversely impact the business and operations of third party service providers who perform critical services for our business, which in turn may adversely affect our business, results of operations and financial condition.

Further, our business depends on discretionary consumer and corporate spending. During periods of economic slowdown and recession, such as the worldwide recession triggered by the COVID-19 pandemic and the resulting high levels of unemployment, consumers have historically reduced their discretionary spending. The impact of economic slowdowns on our business is difficult to predict, but they may result in reductions in ticket and registration sales and our ability to generate revenue. Many factors related to discretionary consumer and corporate spending, including employment, fuel prices, interest and tax rates and inflation, can adversely impact our results of operations.

In addition, the occurrence and threat of extraordinary events, such as public health concerns, epidemics and pandemics (including the COVID-19 pandemic), terrorist attacks, mass-casualty incidents, natural disasters or similar events, or loss or restriction of individuals’ rights to assemble, may deter creators from producing large events and substantially decrease the attendance at live events. For example, in January 2017, five people were killed at a music festival in Mexico ticketed by us, and in July 2019, four people were killed at a community festival in Gilroy, California, which was ticketed by us. Terrorism and security incidents, military actions in foreign locations and periodic elevated terrorism alerts have increased public concerns regarding air travel, military actions and national or local catastrophic incidents. These concerns have led to numerous challenging operating factors at live events, including additional logistics for event safety and increased costs of security. These challenges may impact the creator and attendee experience and lead to fewer events by creators and as a result may harm our results of operations.

Furthermore, adverse weather and climate conditions could impact the success of an event and disrupt our operations in any of our offices or the operations of creators, third-party providers, vendors or partners. Climate change is expected to continue to cause adverse weather conditions and natural disasters to become more frequent and less predictable. If an event is cancelled due to weather, attendees may expect and may be entitled to a refund, which may harm our results of operations and those of creators.

Accordingly, any adverse condition could lead to unsatisfied attendees that require refunds or chargebacks or increase the complexity and costs for creators and us, which will harm our business, results of operations and financial condition.

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Our business may be subject to significant chargebacks and other losses for various reasons, including due to fraud or unsuccessful, postponed or cancelled events. These chargebacks and other losses may harm our results of operations and business.

We have experienced, and will continue to experience, chargebacks related to postponed or cancelled events and claims from attendees that creators have not performed their obligations or that events did not match their descriptions. These claims could arise from creator fraud or misuse, an unintentional failure of the event, which includes reschedules, indefinite postponements and cancellations, or from fraudulent claims by an attendee. We have experienced a high volume of event reschedules, postponements and cancellations because of the COVID-19 pandemic, which has significantly increased attendee claims and related reversals of payments received by us from payment card networks (known as chargebacks) and losses as a result of advance payment of ticket fees to creators. We expect we will experience a high volume of event reschedules, postponements and cancellations in the event of future global health crises, epidemics and pandemics.

Until March 11, 2020, for qualified creators who applied for payments in advance of their events to fund event-related costs, we passed proceeds from ticket sales to the creators prior to the events as we received the ticket sales proceeds, subject to certain limitations. We refer to these payments as advance payouts. When we provide advance payouts, we assume significant risk that the event may be cancelled, postponed, fraudulent, materially not as described or removed from our platform due to its failure to comply with our terms of service or merchant agreement, resulting in significant chargebacks, refund requests and/or disputes between attendees and creators. This risk has been significantly exacerbated by the unprecedented nature of the COVID-19 pandemic. The terms of our standard merchant agreement obligate creators to repay us for ticket sales advanced under such circumstances. However, we may not be able to recover our losses from these events, and COVID-19 has significantly increased the likelihood that we will not recover these losses. Such unrecoverable amounts could equal up to the value of the transaction or transactions settled to the creator prior to the event that has been postponed or cancelled or is otherwise disputed. This amount could be many multiples of the fees we collected from such transaction.

In March 2020, in light of the COVID-19 pandemic, we stopped making advance payouts to creators, which has increased the risk of creator contract claims against us and has put us at a competitive disadvantage to other ticketing providers that continue to make advance payouts to event creators on their platforms. Our potential advance payout exposure was approximately $293 million as of early May 2020. Since mid-March 2020, creators and the funds we hold on their behalf have covered more than 99% of the advanced payout refunds requested. As of March 31, 2020, we have recorded estimated chargebacks and refunds reserves of $89.7 million on the condensed consolidated balances sheets, but it is possible that that amount will not be sufficient. Due to the nature of the COVID-19 situation and the limited amount of currently available data, there is a high degree of uncertainty around these reserves and our actual losses could be materially different from our current estimates. We will adjust our reserves in the future to reflect our best estimates of future outcomes.

We cannot predict the outcome of or estimate the possible recovery or range of recovery from these matters. The total write-off from all lost advance payouts and other chargebacks was $13.0 million and $6.1 million for the years ended December 31, 2019 and 2018, respectively. During the three months ended March 31, 2020, we increased our reserves for estimated chargebacks and refunds by $87.0 million, of which $76.5 million relates to our advance payouts program.

Further, we have experienced fraudulent activity on our platform in the past, including fake events in which a person sells tickets to an event but does not intend to hold an event or fulfill the ticket, email spam being sent through our platform, a third party taking over the account of a creator to receive payments owed to such creator or orders placed with fraudulent or stolen credit card data and other erroneous transmissions. Although we have measures in place to detect and reduce the occurrence of fraudulent activity on our platform, those measures are not always effective. These measures must be continually improved and may not be effective against evolving methods of fraud or in connection with new platform offerings. If we cannot adequately control the risk of fraudulent activity on our platform, it could harm our business, results of operations and financial condition.

We have in the past, and may in the future, pay up front creator signing fees and creator advances to certain creators when entering into exclusive ticketing or services agreements and if these arrangements do not perform as we expect or the scheduled events are cancelled, our business, results of operations and financial condition may be harmed.

We have in the past, and may in the future, pay up front non-recoupable or recoupable signing fees to certain creators in order to incentivize them to organize certain events on our platform or obtain exclusive rights to ticket their events. These payments are common practice in certain segments of the ticketing industry and are typically made to a creator upon entering into a multi-year exclusive ticketing or service contract with us. In March 2020, in light of the COVID-19 pandemic, we stopped offering up front payments to creators entering into new or renewed ticketing arrangements with us. We do not know when, or if, we will offer up front payments to new or renewing creators in the future, and we believe this lack of up front payments will put us at a competitive disadvantage to ticketing solutions that offer cash incentives to newly acquired creators.

The multi-year exclusive arrangements that we entered into between 2014 and 2019 had an average term of 37 months and were typically for exclusive ticketing rights. A creator who receives a non-recoupable upfront payment, which we refer to

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as creator signing fees, keeps the entire signing upfront payment, so long as the creator complies with the terms of the creator’s contract with us, including performance of an event. If a creator does not comply with the terms of the contract or perform an event, generally the creator is obligated to repay the fees to us, although there is no guarantee that we will be able to collect such repayment. Creator signing fees, including noncurrent balances, were $17.7 million and $26.3 million as of March 31, 2020 and December 31, 2019, respectively, and, as of March 31, 2020, these payments are being amortized over a weighted-average remaining life of 3.4 years on a straight-line basis.

For recoupable fees, which we refer to as creator advances, we are entitled to recoup the entire advance by withholding all or a portion of the ticket sales sold by the creator to whom the advance was previously paid. Creator advances, including noncurrent balances, were $14.5 million and $23.2 million as of March 31, 2020 and December 31, 2019, respectively. We pay these advances based on the expectations of future ticket sales on our platform by such creators. We make the decision to make these payments based on our assessment of the past success of the creator, past event data, future events the creator is producing and other financial information. We include commercial and legal protections in our contracts that may include signing fees, such as issuing the advance only after the creator begins selling tickets on our platform and requiring a third-party to guarantee the obligations and liabilities of the creator receiving such a payment, to mitigate the financial risk of making these payments. However, event performance may vary greatly from year-to-year and from event to event. If our assumptions and expectations with respect to event performance prove wrong or if a counterparty defaults or an event is not successful or is cancelled, our return on these advances will not be realized and our business, results of operations and financial condition could be harmed.

Our corporate strategy and restructuring plan may not be successful.

In April 2020, in response to the COVID-19 pandemic, we decided to refocus our strategy on acquiring and retaining creators who use our platform without training, support or professional services, rather than creators who require significant event success and customer support. As of December 31, 2019, creators acquired through our sales channel, many of whom expected significant customer support, made up approximately half of our gross ticket fees. As part of this effort, we have reduced the size of our customer support and event success teams. We announced a global workforce reduction impacting approximately 45% of our employees as part of an expense reduction plan related to the impact of COVID-19. The success of this restructuring will depend on, among other things, our ability to implement the refocused strategy, reduce operating expenses and retain senior management and other highly qualified personnel. Our workforce after this restructuring may not be sufficient to fully execute our strategy, and we may not be able to effectively attract or retain senior management or other qualified employees needed to implement this strategy. If we are unable to successfully execute our strategy, our business, results of operations and financial condition may be adversely affected.

Our success depends on our ability to attract new creators and retain existing creators.

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Our success depends on our ability to attract new creators and retain existing creators. WeIn addition to risks related to our refocused strategy on self-service creators, we may fail to attract new creators and retain existing creators due to a number of factors outlined in this section, including:



	•		~~our ability to maintain and continually enhance our platform and provide services that are valuable and helpful to creators, including helping them to attract and retain attendees;~~
	•		competitive factors, including the actions of new and existing competitors in our industry, such as competitors buying exclusive ticketing rights or entering into or expanding within the market in which we operate;
	•		~~our ability to convince creators to migrate to our platform from their current practices, which include online ticketing platforms, venue box offices and do-it-yourself spreadsheets and forms;~~
	•		~~changes in our relationships with third parties, including our partners, developers and payment processors, that make our platform less effective for creators;~~
	•		~~the quality and availability of key payment and payout methods;~~
	•		~~our ability to manage fraud risk that negatively impacts creators; and~~
	•		~~our ability to adapt to changes in market practices or economic incentives for creators, including larger or more frequent signing fees.~~

•COVID-19 and other global health conditions and related government prohibitions, limitations or recommendations on in-person gatherings, and creators’ and consumers’ perceived safety of in-person gatherings;

•our ability to maintain and continually enhance our platform and provide services that are valuable and helpful to creators, which maintenance and enhancements may take place at a slower pace because of our reduced workforce;

•our ability to offer customer support to creators and consumers, which has been significantly limited by our strategy shift and reduced workforce;

•competitive factors, including the actions of new and existing competitors in our industry, such as competitors buying exclusive ticketing rights or entering into or expanding within the market in which we operate;

•our ability to convince creators to migrate to our platform from their current practices, which include online ticketing platforms, venue box offices and do-it-yourself spreadsheets and forms;

•changes in our relationships with third parties, including our partners, developers and payment processors, that make our platform less effective for and attractive to creators;

•the quality and availability of key payment and payout methods;

•our ability to manage fraud risk that negatively impacts creators; and

•our ability to adapt to changes in market practices or economic incentives for creators, including larger or more frequent signing fees.

If we are unable to effectively manage these risks as they occur, creators may seek other solutions and we may not be able to retain them or acquire additional creators to offset any such departures, which would ~~adversely affect~~harm our business, ~~and~~ results of ~~operations.~~operations and financial condition. Furthermore, the loss of creators and our inability to replace them with new creators and events of comparable quality and standing would harm our business, ~~and~~ results of ~~operations.~~

operations and financial condition.

We have a history of losses and we may not be able to generate sufficient revenue to achieve and maintain profitability.

We incurred net losses of ~~$40.4~~$146.5 million and ~~$38.5 million in 2016 and 2017, respectively. We incurred net losses of $20.2 million and $51.1~~$10.0 million in the ~~nine~~three months ended ~~September 30, 2017~~March 31, 2020 and ~~2018, respectively. In 2016~~2019, respectively, and ~~2017, our~~as of March 31, 2020, we had an accumulated deficit of $519.3 million. Our net ~~revenue was $133.5~~revenues were $49.1 million and ~~$201.6~~$81.3 million ~~respectively, representing a 51.0% growth rate. Our net revenue was $138.9 million and $215.7 million during~~in the ~~nine~~three months ended ~~September 30, 2017~~March 31, 2020 and ~~2018, respectively, representing a 55.3% growth rate. We~~2019, respectively. Because of the impact of the COVID-19 pandemic, our revenue decreased significantly in the three months ended March 31, 2020 as compared to the three months ended March 31, 2019, and we expect that our revenue ~~growth rate~~ will ~~decline or fluctuate~~decrease significantly in the near-term and for the year ending December 31, 2020. We do not know when our net revenue will return to its pre-COVID-19 levels, if ever.

As of March 31, 2020, our chargebacks and refunds reserve increased to $89.7 million from $2.7 million at December 31, 2019. The increase was driven by the effects of the COVID-19 pandemic and related event cancellations and postponements and our estimated costs related to chargebacks and refunds, driven primarily by our advance payouts program. Due to the rapidly evolving COVID-19 situation and the limited amount of currently available data, there is a high degree of uncertainty around these reserves and future events, and our actual losses could materially differ from these estimates. We may pay in cash a portion of, all, or a greater amount than the $89.7 million provision recorded as ~~a result~~ of ~~a variety of factors, including a reduction in revenue contributed from acquisitions in a particular period.~~ March 31, 2020.

You should not rely on the revenue growth of any prior quarterly or annual period as an indication of our future performance. ~~We also expect~~Although we anticipate our costs to ~~increase~~decrease in ~~future periods as~~the short-term, we expect to continue to ~~expend substantial financial resources~~incur losses due to the impact of the COVID-19 pandemic on ~~technology infrastructure, product~~our business, the future of live events and services development and enhancement, international expansion and localization efforts, business development and acquisitions, sales and marketing and general administration, including legal and accounting expenses. These investments may not result in increased revenue or growth in our business.the global economy. If we are unable to ~~maintain adequate~~return to revenue growth and to manage our expenses effectively, we ~~may incur significant losses in the future and may~~will not be able to achieve and maintain profitability.

We may not be able to generate sufficient cash flows or raise the additional capital necessary to fund our operations or other liquidity needs.

As of March 31, 2020, we had cash and cash equivalents of $373.0 million, of which $232.5 million was cash held on behalf of and due to our creators. The remaining cash and cash equivalents balance is available to us to fund our operating, investing and financing activities. In addition, due to the COVID-19 pandemic, which has drastically changed the landscape of the live events industry, we experienced a significant decrease in our net revenues as a result of decreased paid ticket volume and a significant increase in our operating expenses as a result of reserves recorded for our advanced payouts program and higher impairments of creator signing fees and creator advances. Our net revenues were $49.1 million and $81.3 million for the three months ended March 31, 2020 and 2019, respectively, and the net cash (used in) provided by operating activities was $(49.1) million and $86.6 million for the three months ended March 31, 2020 and 2019, respectively. There is significant uncertainty regarding the extent and duration of the impact that the COVID-19 pandemic will have on our business, and we could exhaust our available financial resources sooner than we expect.

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We may need to raise additional funds, and we may ~~continue~~not be able to ~~generate losses~~obtain additional debt or equity financing on favorable terms, if at all. Our ability to obtain financing will depend on a number of factors, including:

•general economic and wecapital market conditions, including as a result of the COVID-19 pandemic;

•the availability of credit from banks or other lenders;

•investor confidence in us; and

•our results of operations

We cannot assure you that weour business will ~~achieve profitability in the future~~generate sufficient cash flow from operations, or that ~~if we do become profitable,~~ we will be able to ~~maintain profitability.~~obtain financing, in an amount sufficient to fund our operations or other liquidity needs.

~~Further~~If we raise additional equity financing, our security holders may experience significant dilution of their ownership interests, and any new equity securities we issue could have rights, preferences and privileges superior to those of holders of our Class A common stock and Class B common stock. In connection with the credit agreement we entered into in May 2020, we entered into a stock purchase agreement, pursuant to which we are obligated to issue and sell 2,599,174 shares of Class A common stock for a purchase price of $0.01 per share, resulting in dilution to our equity holders.

The credit agreement we entered into in May 2020 provides for initial term loans in the aggregate principal amount of $125.0 million and delayed draw term loans in an aggregate principal amount of $100.0 million, which delayed draw term loans may only be accessed from December 31, 2020 until September 30, 2021, subject to certain conditions. These term loans and any additional funding from debt financings may make it more difficult for us to operate our business because a portion of our cash generated from internal operations will be used to make principal and interest payments on the indebtedness and we are, or will be, obligated to abide by restrictive covenants contained in the debt financing agreements. See the risk factors below titled “We recently entered into a credit agreement and the indebtedness we incur under the credit agreement could adversely affect our cash flow and our ability to operate our business and to fulfill our obligations under our indebtedness” and “The terms of our debt covenants limit our discretion in operating our business and any failure to comply with such covenants could result in the default of all of our debt.”

If we need additional capital and cannot raise it on acceptable terms, if at all, we may not be able to, among other things:

•develop and enhance our platform and solutions;

•continue to expand our technology development, sales and marketing organizations;

•hire, train and retain employees;

•respond to competitive pressures or unanticipated working capital requirements; or

•pursue acquisition opportunities.

Our inability to do any of the foregoing could reduce our ability to compete successfully and could have an adverse effect on our business.

We recently entered into a credit agreement and the indebtedness we incur under the credit agreement could adversely affect our cash flow and our ability to operate our business and to fulfill our obligations under our indebtedness.

In May 2020 we entered into a credit agreement that provides for initial term loans in the aggregate principal amount of $125.0 million and delayed draw term loans in an aggregate principal amount of $100.0 million. The delayed draw term loans may only be accessed from December 31, 2020 until September 30, 2021, subject to certain conditions. Substantial levels of indebtedness would increase the possibility that we may not generate enough cash flow from operations to pay, when due, the principal of, interest on or other amounts due in respect of, these obligations. Other risks relating to long-term indebtedness include:

•increased vulnerability to general adverse economic and industry conditions;

•a need to divert a significant portion of our cash flow from operations to payments on our indebtedness, thereby reducing the availability of cash to fund working capital, capital expenditures, acquisitions, investments and other general corporate purposes;

•limited ability to obtain additional financing, on terms we find acceptable, if needed, for working capital, capital expenditures, expansion plans and other investments, which may adversely affect our ability to implement our business strategy;

•limited flexibility in planning for, or reacting to, changes in our businesses and the markets in which we operate or to take advantage of market opportunities; and

•a competitive disadvantage compared to our competitors that have less debt.

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The terms of our debt covenants limit our discretion in operating our business and any failure to comply with such covenants could result in the default of all of our debt.

The credit agreement we entered into ~~markets~~in May 2020 contains various covenants that limit our discretion in operating our business, including financial maintenance covenants and negative covenants that restrict our or our subsidiaries’ ability to, among other things:

•incur liens on our property or assets;

• borrow money, and guarantee or provide other support for the indebtedness of third parties;

• pay dividends or make other distributions on, redeem or repurchase our capital stock;

• prepay, redeem or repurchase certain of our indebtedness;

• enter into certain change of control transactions;

• make investments in entities that we do not control, including joint ventures;

• enter into certain asset sale transactions, including divestiture of certain company assets and divestiture of capital stock of wholly-owned subsidiaries;

• enter into certain transactions with affiliates;

• change our fiscal year; and

• enter into substantially different lines of business.

Agreements governing any future indebtedness will likely contain similar covenants. These covenants may limit our ability to effectively operate our businesses or maximize stockholder value.

In addition, our credit agreement requires that we meet certain financial tests, including a liquidity covenant that will be tested beginning in the fiscal quarter ending December 31, 2020 and a minimum EBIDTA covenant that will be tested on a consolidated basis beginning in the fiscal quarter ending December 2021. Our ability to satisfy these tests may be affected by factors and events beyond our control, and we may be unable to meet such tests in the future.

Any failure to comply with the restrictions of our credit agreement or any agreement governing any future indebtedness may result in an event of default under those agreements. Such default under our current credit agreement allows the lenders to accelerate, which may trigger cross-acceleration or cross-default provisions in other debt. In addition, the lenders would be able to terminate its commitment to fund us with the second tranche of funding under the credit agreement. Similar provisions would likely be included in any agreement governing future indebtedness.

Our results vary from quarter-to-quarter and year-to-year. Our results of operations in certain financial quarters or years may not be indicative of, or comparable to, our results of operations in subsequent financial quarters or years.

Our quarterly results of operations have fluctuated significantly in the past due to a variety of factors, many of which are outside of our control and difficult to predict. As a result, it is difficult for us to forecast the ~~United States is important~~level or source of our revenue accurately.

The COVID-19 pandemic and its impact on the events industry and global economy has and will make it extremely difficult for us to forecast the ~~growth~~level or source of our revenue accurately. On March 16, 2020, we withdrew our first quarter and full year 2020 financial guidance, and we do not know if and when we will be able to reliably provide full year financial guidance. Further, our April 2020 decision to refocus our strategy on acquiring and retaining self-service creators, rather than creators who require significant event success and customer support, will make period-to-period comparisons of our results of operations less meaningful.

Because our results may vary significantly from quarter-to-quarter and year-to-year, our financial results for one quarter or year cannot necessarily be compared to another quarter or year and may not be indicative of our future financial performance in subsequent quarters or years. Period-to-period comparisons of our results of operations may not be meaningful, and you should not rely upon them as an indication of future performance. In addition to other risk factors listed in this “Risk Factors” section, factors that may cause our results of operations to fluctuate include:

•COVID-19 and other global health conditions, epidemics or pandemics and related government prohibitions, limitations or recommendations on in-person gatherings, and creators’ and consumers’ perceived safety of in-person gatherings;

•changes in business or macroeconomic conditions;

•creator acquisition and retention;

•new solution introductions and expansions, or challenges with introduction;

•acquisition of companies and the success, or lack thereof, of migration of such companies’ creators;

•changes in pricing or packages;

•the development and introduction of new products or services by us or our competitors;

•increases in operating expenses that we may incur to grow and expand our operations and to remain competitive;

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•system failures or breaches of security or privacy;

•changes in stock-based compensation expenses;

•adverse litigation judgments, settlements or other litigation-related costs;

•changes in the legislative or regulatory environment, including with respect to privacy or data protection, or enforcement by government regulators, including fines, orders or consent decrees;

•fluctuations in currency exchange rates and changes in the proportion of our revenue and expenses denominated in foreign currencies;

•fluctuations in the market values of our portfolio investments and interest rates;

•changes in our effective tax rate;

•announcements by competitors or other third parties of significant new products or acquisitions or entrance into certain markets;

•our ability to make accurate accounting estimates and appropriately recognize revenue for our solutions for which there are no relevant comparable products; and

•changes in accounting standards, policies, guidance, interpretations, or principles.

In addition, historically, before the COVID-19 pandemic, we experienced more cash flow generally in the first and third quarters of a fiscal year. The seasonality of our business ~~and~~could create cash flow management risks if we do not ~~manage the risks~~adequately anticipate and plan for periods of ~~international expansion effectively,~~decreased activity, which could harm our business, ~~and~~ results of operations and financial condition.

If we do not continue to maintain and improve our platform or develop successful new solutions and enhancements or improve existing ones, our business will suffer.

Our ability to attract and retain creators depends in large part on our ability to provide a user-friendly and effective platform, develop and improve our platform and introduce compelling new solutions and enhancements. Our industry is characterized by rapidly changing technology, new service and product introductions and changing demands of creators. We spend substantial time and resources understanding creators’ needs and responding to them. Building new solutions is costly and complex, and the timetable for commercial release is difficult to predict and may vary from our historical experience. In response to the COVID-19 pandemic, we shifted our focus to attracting and retaining creators who use our platform without training, support or professional services and reduced our workforce by approximately 45%, including engineering and development personnel. This shift in focus and decrease in our workforce will likely result in fewer, more targeted product enhancements and a slower product development timetable than we have experienced in the past. In addition, after development, creators may not be satisfied with our enhancements or perceive that the enhancements do not adequately meet their needs. The success of any new solution or enhancement to our platform depends on several factors, including timely completion and delivery, competitive pricing, adequate quality testing, integration with our platform, creator awareness and overall market acceptance and adoption. If we do not continue to maintain and improve our platform or develop successful new solutions and enhancements or improve existing ones, our business, results of operations and financial condition could be harmed. ~~Furthermore, our expansion into jurisdictions where~~

Our software is highly complex, and we have ~~limited operating~~in the past, and may in the future, discover previously undetected errors.

The software underlying our platform is highly complex, and we have in the past, and may in the future, detect previously undetected errors or vulnerabilities, some of which may only be discovered after the code has been used in a production environment to deliver products and services. Any real or perceived errors, failures, bugs or other vulnerabilities discovered in our code could result in negative publicity and damage to our reputation, loss of creators and attendees, loss of or delay in market acceptance of our platform, loss of competitive position, loss of revenue or liability for damages, overpayments and/or underpayments, any of which could harm the confidence of creators and attendees on our platform, our business, results of operations and financial condition. In such an event, we may be required or may choose to expend additional resources in order to help correct the problem. Because creators use our platform for processes that are critical to their businesses, errors, failures or bugs in our code have resulted, and could in the future result, in creators seeking significant compensation from us for any losses they suffer and/or ceasing conducting business with us altogether. There can be no assurance that provisions typically included in our agreements with creators that attempt to limit our exposure to claims would be enforceable or adequate or would otherwise protect us from liabilities or damages with respect to any particular claim. Even if unsuccessful, a claim brought against us by any creators would likely be time-consuming and costly to defend and could harm our business, results of operations and financial condition.

Any significant system interruption or delays could damage our reputation, result in a potential loss of creators and adversely impact our business.

Our ability to attract and retain creators depends on the reliable performance of our technology, including our websites, applications, information and related systems. System interruptions, slow-downs and a lack of integration and redundancy in our information systems and infrastructure may adversely affect our ability to operate our technology, handle sales for high-

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demand events, process and fulfill transactions, respond to creator and attendee inquiries and generally maintain cost-efficient operations.

We also rely on affiliate and third-party computer systems, broadband and other communications systems and service providers in connection with the provision of services generally, as well as to facilitate, process and fulfill transactions. Any interruptions, outages or delays in our systems and infrastructures, our businesses, our affiliates’ and/or third-party systems we use, or deterioration in the performance of these systems and infrastructures, could impair our ability to provide services, fulfill orders and/or process transactions. We have experienced, and may in the future experience, occasional system interruptions caused by outages by our partners that made, or may make, some or all systems or data unavailable or prevented, or may prevent, us from efficiently providing services or fulfilling orders. For example, in March 2020, most of our website experienced a 35 minute outage because of a hardware failure at one of our infrastructure partners, and in October 2019, our homepage experienced an outage for approximately 6.4 hours. Neither of these events had a material impact on the Company but such events may reduce consumer trust in our platform.

We outsource our cloud infrastructure to Amazon Web Services (AWS), which hosts our platform, and therefore we are vulnerable to service interruptions at AWS, which could impact the ability of creators and attendees to access our platform at any time, without interruption or degradation of performance. Our customer agreement with AWS will remain in effect until terminated by AWS or us. AWS may terminate the agreement by providing 30 days’ prior written notice and may, in some cases, terminate the agreement immediately for cause upon notice. In the event that our AWS service agreements are terminated, or there is a lapse of service, interruption of Internet service provider connectivity or damage to such facilities, we could experience interruptions in access to our platform as well as delays and additional expense in arranging new facilities and services. For example, we previously experienced interruptions in performance of our platform because of a hardware error that AWS experienced. We may also incur significant costs for using an alternative cloud infrastructure provider or taking other actions in preparation for, or in reaction to, events that damage the AWS services we use.

In addition, fire, flood, power loss, telecommunications failure, hurricanes, tornadoes, earthquakes, acts of war or terrorism, natural disasters and similar events or disruptions may damage or interrupt computer, broadband or other communications systems and infrastructures at any time. Any of these events could cause system interruptions, outages, delays and loss of critical data, and could prevent us from providing services, fulfilling orders and/or processing transactions. Our headquarters are located in the San Francisco Bay Area, an area subject to earthquakes and other seismic activity. While we have backup systems for certain aspects of our operations, disaster recovery planning by its nature cannot be sufficient for all eventualities. In addition, we may not have adequate insurance coverage to compensate for losses from a major interruption.

In some instances, we may not be able to identify the cause or causes of these performance problems within a period of time acceptable to creators. It may become increasingly difficult to maintain and improve our platform performance, especially during peak usage times, as the features of our platform become more complex and the usage of our platform increases. Any of the above circumstances or events may harm our reputation, cause creators to stop using our platform, impair our ability to increase revenue, impair our ability to grow our business, subject us to financial penalties and liabilities under our service level agreements and otherwise harm our business, results of operations and financial condition.

Our platform and solutions are accessed by a large number of creators and attendees often at the same time. As we continue to expand the number of creators and attendees and solutions available to creators and attendees, we may not be able to scale our technology to accommodate the increased capacity requirements, which may result in interruptions or delays in service. Furthermore, capacity constraints could be due to a number of potential causes including technical failures, natural disasters, fraud or security attacks. In addition, the failure of AWS cloud infrastructure or other third-party Internet service providers to meet our capacity requirements could result in interruptions or delays in access to our platform or impede our ability to scale our operations. The occurrence of any of these events could harm our business, results of operations and ~~economic risks~~financial condition.

If we cannot attract and retain attendees, our business will be harmed.

The global COVID-19 pandemic and the preventative and protective actions that governments, other third parties or we have taken or may in the future take in respect of COVID-19, including the shelter-in-place mandates, have resulted, and will continue to result, a significant decrease in the number of events ticketed by our platform. With this significant drop in event inventory, it is extremely difficult for us to attract and retain attendees. After shelter-in-place and social distancing policies are relaxed, consumers may not immediately feel safe gathering in-person. We do not expect large-scale gatherings to occur in the near-term. The extent to which COVID-19 impacts our ability to retain and attract new attendees will depend on future developments, which are highly uncertain and cannot be predicted, including new information that may emerge concerning the severity of COVID-19 and the actions taken to contain it or treat its impact. The full extent to which COVID-19 impacts our business, results of operations and financial condition cannot be predicted at this time and the impact of COVID-19 may persist for an extended period of time or become more pronounced.

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Further, in order to continue to support creators, we need to continue to provide a compelling platform for creators to attract and retain attendees. Several factors may impact an attendee’s experience with our platform, including:

•our ability to provide an easy solution for attendees to buy tickets or register for an event;

•outages or delays in our platform and other services, including delays in getting into events;

•compatibility with other third-party services, such as Facebook and Spotify, and our ability to connect with other applications through our application programming interface (API);

•fraudulent or unsuccessful events that may result in a bad experience for attendees;

•breaches and other security incidents that could compromise the data of attendees; and

•quality of our customer service and our ability to respond to complaints and other issues in a timely and effective manner.

If attendees become dissatisfied with their experiences on our platform or at an event, they may request refunds, provide negative reviews of our platform or decide not to attend future events on our platform, all of which would harm our business, results of operations and financial condition.

We rely on the experience and expertise of our founders, senior management team, key technical employees and other highly skilled personnel and the failure to retain, motivate or integrate any of these individuals could have an adverse effect on our business, results of operations and financial condition.

Our success depends upon the continued service of our founders and senior management team and key technical employees, as well as our ability to continue to attract and retain additional highly qualified personnel. Our future success depends on our continuing ability to identify, hire, develop, motivate, retain and integrate highly skilled personnel for all areas of our organization. Each of our founders, executive officers, key technical personnel and other employees could terminate his or her relationship with us at any time. The loss of any of our founders or any other member of our senior management team or key personnel might significantly delay or prevent the achievement of our business objectives and could harm our business and our relationships. A number of members of our management team have recently transitioned out of the Company. Competition in our industry for qualified employees is intense. In addition, our compensation arrangements, such as our equity award programs, may not always be successful in attracting new employees and retaining and motivating our existing employees.

We face significant competition for personnel, particularly in the San Francisco Bay Area where our headquarters is located. To attract top talent, we have had to offer, and believe we will need to continue to offer, competitive compensation and benefits packages. We may also need to increase our employee compensation levels in response to competition. In April 2020, as a result of the COVID-19 pandemic, we reduced our global workforce by approximately 45%. This workforce reduction may hurt our employment brand and may make it more difficult to hire employees in the future. Further, as the economy recovers from the COVID-19 pandemic, we may not be able to hire new employees quickly enough to meet our needs. If we fail to effectively manage our hiring needs or successfully integrate new hires, our efficiency, ability to meet forecasts and our employee morale, productivity and retention could suffer, which may harm our business.

Our corporate culture has contributed to our success, and if we cannot maintain this culture, we could lose the innovation, creativity and teamwork fostered by our culture, which could harm our business.

We believe that our corporate culture has been an important contributor to our success, which we believe fosters innovation, teamwork and passion for creators. As a result of the COVID-19 pandemic, our global workforce has moved to a remote working environment. With our employees working remotely, we could face operational difficulties that could impair our ability to conduct and manage our business effectively. It is also possible that the nature of in-person work will change as a result of COVID-19. As we work from home, we may find it difficult to maintain our corporate culture, which could limit our ability to innovate and operate effectively. Further, to mitigate the impact of COVID-19 on our business, in April 2020 we reduced our workforce by approximately 45% and temporarily froze hiring, promotions and compensation increases. These actions are expected to negatively impact employee morale in the near term and our productivity and retention could suffer, which may harm our business. Further, most of our employees have been with us for fewer than three years as a result of our rapid growth in the past. If we return to growth, we must effectively integrate, develop and motivate a growing number of new employees. Any failure to preserve our culture could also negatively affect our ability to retain and recruit personnel, maintain our performance or execute on our business strategy, which may harm our business, results of operations and financial condition.

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We face potential liability, expenses for legal claims and harm to our business based on the nature of the events business.

We face potential liability and expenses for legal claims relating to the events business, including potential claims related to event injuries allegedly caused by us, creators, service providers, partners or unrelated third parties. For example, third parties have asserted in the past, and may assert in the future, legal claims against us in connection with personal injuries, which may include deaths, related to occurrences at an event. See the risk factor above titled “Factors adversely affecting the live event market could impact our business and results of operations.” Even if our personnel are not involved in these occurrences, we may face legal claims and incur substantial expenses to resolve such claims. Further, if we provide resources regarding event safety, or onsite personnel to support ticketing at an event, we may face liability related to our provision of such services, including legal claims against us in connection with personal injuries, which may include deaths, which may harm our business, results of operations and financial condition.

As a result of our March 11, 2020 decision to suspend our advance payout program, we may face legal claims from such creators, which may harm our business, results of operations and financial condition. Further, as a result of our April 2020 decision to refocus our strategy on acquiring and retaining creators who use our platform without training, support or professional services, we may face legal claims from creators for whom we are no longer providing certain services, which may harm our business, results of operations and financial condition. We have also been named as a defendant in an employment lawsuit, and we may experience an increase in employment claims against us as a result of our April 2020 global workforce reduction, which may harm our business, results of operations and financial condition. In addition, class action lawsuits were recently filed against other players in the live events space, including StubHub and Live Nation, over their refund policies in response to events cancelled due to COVID-19. It is possible that we will become subject to similar claims, which may harm our business, results of operations and financial condition. Such actions, and other actions we may have taken or may take in the future in response to the COVID-19 pandemic and its impact on our business, may open us up to additional legal claims or additional liability, which may harm our business, results of operations and financial condition.

Unfavorable outcomes in legal proceedings may harm our business and results of operations.

~~In 2016~~Our business and ~~2017, we derived 27.0%~~results of operations may be affected by the outcome of pending and ~~30.0%, respectively,~~future litigation, claims, investigations, legal and administrative cases and proceedings, whether civil or criminal, or lawsuits by governmental agencies or private parties. For example, in April 2019, purported stockholders of our ~~net revenue from outside~~company filed putative securities class actions in state and federal court in California against Eventbrite, certain of our executives and directors, our underwriters for our initial public offering (IPO), and/or certain of our venture capital investors, on behalf of a putative class of persons who purchased or acquired Eventbrite securities traceable to our IPO and/or who purchased or acquired Eventbrite securities after the IPO. These actions allege violations of the ~~United States. During~~Securities Act of 1933 and the ~~nine months ended September 30, 2017~~Securities Exchange Act of 1934 based on alleged material misrepresentations and/or omissions in our IPO offering documents and ~~2018,~~subsequent statements. The actions seek unspecified monetary damages and other relief. Regardless of whether or not there is merit to the claims underlying these class actions, any similar future litigation, or any other legal proceedings to which we derived 30.9% and 27.3%, respectively, of our net revenue from outside of the United States. Outside the U.S. we currently have 12 offices, including offices in the United Kingdom, Ireland, Spain, Belgium, Germany, the Netherlands, Australia, Argentina and Brazil. We have large engineering and business development teams in Argentina and Spain. Our international operations and results are subject, and regardless of whether or not we are found as a result of such proceedings to ~~a number~~have violated any applicable laws, such proceedings can be expensive to defend or respond to, and could result in substantial costs and diversion of ~~risks, including:~~



	•		~~currency exchange restrictions or costs and exchange rate fluctuations and the risks and costs inherent in hedging such exposures;~~
	•		~~new and modified laws and regulations regarding data privacy, data protection and information security;~~
	•		~~exposure to local economic or political instability, threatened or actual acts of terrorism and violence and changes in the rights of individuals to assemble;~~
	•		compliance with U.S. and non-U.S. regulations, laws and requirements relating to anti-corruption, antitrust or competition, economic sanctions, data content and privacy, consumer protection, employment and labor laws, health and safety and advertising and promotions;
	•		~~compliance with additional U.S. laws applicable to U.S. companies operating internationally and interpretations of U.S. and international tax laws;~~
	•		~~weaker enforcement of our contractual and intellectual property rights;~~
	•		~~preferences by local populations for local providers;~~
	•		~~laws and business practices that favor local competitors or prohibit or limit foreign ownership of certain businesses; and~~
	•		~~slower adoption of the Internet as a ticketing, advertising and commerce medium, which could limit our ability to migrate international operations to our existing systems.~~

~~We plan~~management's attention and resources, which could harm our business, and potentially could cause substantial and irreparable harm to ~~continue~~our public reputation. Moreover, if the results or settlement of these legal proceedings are unfavorable to ~~expand~~us or if we are unable to successfully defend against third-party lawsuits, we may be required to pay monetary damages or may be subject to fines, penalties, injunctions or other censure that could have an adverse effect on our ~~international~~business, results of operations, ~~as part of~~financial condition and reputation. Further, our ~~growth strategy. Despite our experience operating internationally, future expansion efforts into new countries~~liability insurance coverage may not be ~~successful. Our international expansion has placed, and our expected future international growth will continue~~sufficient to ~~place,~~satisfy, or may not cover, any expenses or liabilities that may arise. Even if we adequately address the issues raised by an investigation or proceeding or successfully defend a third-party lawsuit or counterclaim, we may have to devote significant ~~strain on our management, customer service, product development, sales and marketing, administrative,~~ financial and management resources to address these issues, which could harm our business, results of operations and financial condition.

Our industry is highly fragmented. We compete against traditional solutions to event management and may face significant competition from both established and new companies. If we are not able to maintain or improve our competitive position, our business could suffer.

We operate in a market that is highly fragmented. We compete with a variety of competitors to secure new and retain existing creators, including traditional solutions to event management, such as offline, internal or ad hoc solutions, local or specialized market competitors, products offered by large technology companies that have entered into or may enter the market, or other ~~resources. We~~ticketing competitors. If we cannot ~~be certain that~~successfully compete in the ~~investment~~future with existing or potential competitors, our business, results of operations and ~~additional resources required in expanding our international operations~~financial condition will be ~~successful~~harmed.

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payouts to incentivize them to join an event platform and to balance their cash flow needs. In March 2020, in light of the COVID-19 pandemic, we stopped offering up front payments to creators entering into new or ~~produce desired levels of revenue~~renewed ticketing arrangements with us, and we stopped making advance payouts to creators. We do not know when, or ~~profitability~~if, we will offer these incentives to new or renewing creators, and we believe this will put us at a competitive disadvantage to ticketing solutions that offer these incentives to their creators.

We may also compete with potential entrants into the market that currently do not offer the same services but could potentially leverage their networks in ~~a timely manner, or at all. Furthermore, certain international markets~~the market in which we operate. For instance, large e-commerce companies such as eBay and Amazon have in the past, or currently, operate within the ticketing space. In addition, other large companies with large user-bases that have ~~lower margins than~~substantial event-related activity, such as Facebook, Google and Twitter, may be successful in adding a product in this space. These competitors may be better able to undertake more ~~mature markets, which could have~~extensive marketing campaigns and/or offer their solutions and services at a ~~negative impact on~~discount to ours. Furthermore, some of our ~~margins as our revenue from these markets grows over time.~~

competitors may customize their products to suit a specific event type, category or customer. We ~~may choose in certain instances~~also compete with self-service products that provide creators with alternatives to ~~localize our platform to the unique circumstances of~~ticket their events by integrating such countries and markets in order to achieve market acceptance, which can be complex, difficult and costly and divert management and personnel resources. Our failure to adapt our practices, platform, systems, processes and contracts effectively to the creator and attendee preferences or customs of each country into which we expand could slow our growth.self-service products with creators’ existing operations. If we are unable to ~~manage~~compete with such alternatives, the demand for our ~~international growth~~solutions could decline.

Some of our competitors have existing relationships or may develop relationships with potential creators or the venues or facilities used by those creators, which have in the past caused and may in the future cause those creators to be unwilling or unable to use our platform and this may limit our ability to successfully compete in certain markets where such relationships are common. For example, some competitors purchase venues or rights to events and/or enter into exclusivity agreements with creators. If creators do not remain independent from our potential competitors, demand for our platform will diminish and our business, results of operations ~~could~~and financial condition will be harmed.

Acquisitions, investments or significant commercial arrangements could result in operating and financial difficulties.

We have acquired or entered into commercial arrangements with a number of businesses in the past. For example, since 2015, we have acquired ~~seven~~eight companies, including ticketscript and Ticketfly in 2017 and Ticketea and Picatic in 2018. Our future growth may depend, in part, on future acquisitions, investments or significant commercial arrangements, any of which could be material to our results of operations and financial condition. Financial and operational risks related to acquisitions, investments and significant commercial arrangements that may have an impact on our business include:



	•		use of cash resources and incurrence of debt and contingent liabilities in funding acquisitions may limit other potential uses of our cash, including for retirement of outstanding indebtedness, stock repurchases and dividend payments;
	•		difficulties and expenses in assimilating the operations, products, data, technology, privacy, data protection systems and information security systems, information systems or personnel of the acquired company;
	•		~~failure of the acquired company to achieve anticipated benefits, revenue, earnings or cash flows or our failure to retain key employees from an acquired company;~~
	•		the assumption of known and unknown risks, debt and liabilities of the acquired company, deficiencies in systems or internal controls, impairment of goodwill or other intangible assets and costs associated with litigation or other claims arising in connection with the acquired company;
	•		failure to properly and timely integrate acquired companies and their operations, reducing our ability to achieve, among other things, anticipated returns on our acquisitions through cost savings and other synergies;
	•		~~adverse market reaction to acquisitions;~~
	•		~~failure to consummate such transactions; and~~
	•		other expected and unexpected risks with pursuing acquisitions, including litigation or regulatory exposure, unfavorable accounting treatment, increases in taxes due, a loss of anticipated tax benefits, costs or delays to obtain governmental approvals, diversion of management’s attention or other resources from our existing business and other adverse effects on our business, results of operations or financial condition.

•use of cash resources and the incurrence of debt and contingent liabilities in funding acquisitions may limit other potential uses of our cash, including for retirement of outstanding indebtedness and any future stock repurchases or dividend payments;

•difficulties and expenses in assimilating the operations, products, data, technology, privacy, data protection systems and information security systems, information systems or personnel of the acquired company;

•failure of the acquired company to achieve anticipated benefits, revenue, earnings or cash flows or our failure to retain key employees from an acquired company;

•the assumption of known and unknown risks, debt and liabilities of the acquired company, deficiencies in systems or internal controls and costs associated with litigation or other claims arising in connection with the acquired company;

•potential accounting charges to the extent intangibles recorded in connection with an acquisition, such as goodwill, trademarks, customer relationships, developed technology or intellectual property, are later determined to be impaired and written down in value;

•failure to properly and timely integrate acquired companies and their operations, reducing our ability to achieve, among other things, anticipated returns on our acquisitions through cost savings and other synergies;

•adverse market reaction to acquisitions;

•failure to consummate such transactions; and

•other expected and unexpected risks with pursuing acquisitions, including, but not limited to, litigation or regulatory exposure, unfavorable accounting treatment, increases in taxes due, a loss of anticipated tax benefits, costs or delays to obtain governmental approvals, diversion of management’s attention or other resources from our existing business and other adverse effects on our business, results of operations or financial condition.

When we acquire companies or other businesses, we face the risk that creators of the acquired companies or businesses may not migrate to our platform or may choose to decrease their level of usage of our platform post migration. We have previously experienced customer loss in the process of integrating and migrating acquired companies for a variety of reasons. The pace and success rate of migration may be influenced by many factors, including the pace and quality of product development, our ability to operationally support the migrating creators and our adoption of business practices outside of our platform that matter to the creator.

Moreover, we rely heavily on the representations and warranties and related indemnities provided to us by our acquired targets and their equity holders, including as they relate to creation, ownership and rights in intellectual property, compliance

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with laws, contractual requirements and the ability of the acquisition target to continue exploiting material intellectual property rights and technology after the acquisition. If any such representations are inaccurate or such warranties are breached, or if we are unable to fully exercise our indemnification rights, we may incur additional liabilities, disruptions to the operations of our business and diversion of our management’s attention.

Our failure to address these risks or other problems encountered in connection with past or future acquisitions, investments and significant commercial arrangements could cause us to fail to realize the anticipated benefits of such transactions, incur unanticipated liabilities and harm our business, results of operations and financial condition.

~~If we do not continue to maintain and improve our platform or develop successful new solutions and enhancements or improve existing ones, our business will suffer.~~

Our payments system depends on third-party providers and is subject to risks that may harm our business.

We rely on third-party providers to support our payments system. ~~Approximately~~Over 90% of revenue on our platform is associated with payments processed through our internal payment processing capabilities, called ~~Eventbrite Payment Processing (EPP).~~EPP. EPP uses a combination of multiple external vendors to provide a single, seamless payments option for creators and attendees. Beyond EPP, the remainder of creators’ paid ticket sales are processed through linked, creator-owned, third-party accounts, including PayPal and Authorize.net, which we call Facilitated Payment Processing (FPP).

We partner with third-party vendors to support EPP. ~~For example, in~~In September 2017, we announced a partnership with Square where Square would become our primary online payment processing partner for EPP in the United States, Canada, Australia, the United Kingdom as well as any new territories Square ~~enters~~entered into over time. Square ~~will~~was also intended to become our exclusive payment processing partner for all of our point-of-sale solutions in those same territories. In November 2019, we decided to reevaluate the scope of our partnership with Square, and our contract with Square was terminated in January 2020. We ~~may supplement Square in these markets by~~plan to continue working with our other ~~payment providers if there are local payment methods that Square does not support. We estimate that the first online transaction will be processed through~~third-party vendors who support EPP, ~~using Square in 2019. Our agreement with Square has an initial term of five years~~ and ~~automatically renews for additional one-year periods thereafter. Under the agreement,~~ we ~~will pay Square a percentage of each transaction processed using Square’s services plus Square’s third-party costs to process and settle such transactions. Either we or Square~~ may terminate the partnership arrangement at any time for cause, or, after an initial no termination period of two years if terminated by Square or four years if terminated by us, for any or no reason with six months’ prior written notice to the other party. We also partner with other payment processors for EPP in the ~~United States, Canada, Australia~~future enter into another payment processing partnership. Our costs for payment processing may increase with a new partner due to higher direct costs of development and ~~the United Kingdom, as well as in other jurisdictions.~~implementation and fee structure.

As a complex, multi-vendor system with proprietary technology added, EPP relies on banks and third-party payment processors to process transactions and access various payment card networks to allow creators to manage payments in an easy and efficient manner. We also rely on our providers to process transactions as a payment facilitator of a payment network. Any of our payment providers and vendors that do not operate well with our platform could adversely affect our payments systems and our business. We have multiple integrations in place at one time allowing for back up processing on EPP if a single provider is unable or unwilling to process any given transaction, payment method or currency. However, if any or some of these providers do not perform adequately, determine certain types of transactions as prohibitive for any reason or fail to identify fraud, if these providers’ technology does not interoperate well with our platform, or if our relationships with these providers were to terminate unexpectedly, creators may find our platform more difficult to use and the ability of creators using our platform to sell tickets could be adversely affected, which could cause creators to use our platform less and harm our business.

We must also continually integrate various payment methods used both within the United States and internationally into EPP. To enhance our acceptance in certain international markets we have in the past adopted, and may in the future adopt, locally-preferred payment methods and integrate such payment methods into EPP, which may increase our costs and also require us to understand and protect against unique fraud and other risks associated with these payment methods. For example, in Brazil we localized our platform to allow the use of ~~Boleto~~boleto bancário (bank slip) as a payment method, and we invested capital and management attention to achieve this. If we are not able to integrate new payment methods into EPP effectively, our business, ~~may~~results of operations and financial condition could be harmed.

Our payment processing partners require us to comply with payment card network operating rules, which are set and interpreted by the payment card networks. The payment card networks could adopt new operating rules or interpret or re-interpret existing rules in ways that might prohibit us from providing certain services to some creators, be costly to implement or difficult to follow. We have agreed to reimburse our payment processors for fines they are assessed by payment card networks if we or creators using our platform violate these rules, such as our processing of various types of transactions that may be interpreted as a violation of certain payment card network operating rules.

In addition, payment card networks and payment processing partners could increase the fees they charge us for their services or for an attendee using one of their cards, which would increase our operating costs and reduce our margins. If we are unable to negotiate favorable economic terms with these partners, our business, ~~and results of operations may be harmed.~~

We may pay up front creator signing fees and creator advances to certain creators when entering into exclusive ticketing or services agreements and if these arrangements do not perform as we expect, our business, results of operations and financial condition ~~may~~could be harmed.

We may pay one-time, up front non-recoupable or recoupable signing fees to certain creators in order to incentivize them to organize certain events on our platform or obtain exclusive rights to ticket their events. These payments are common practice in certain segments

Table of the ticketing industry and are typically made to a creator upon entering into a multi-year exclusive ticketing or service contract with us. The multi-year exclusive arrangements that we entered into between 2013 and 2017 had an average term of 36 months and were typically for exclusive ticketing rights. A creator who receives a non-recoupable fee, which we refer to as creator signing fees, net, keeps the entire signing fee, so long as the creator complies with the terms of the creator’s contract with us, including performance of an event. If a creator does not comply with the terms of the contract or perform an event, such fees are refundable to us. Creator signing fees, net, including noncurrent balances, were $6.9 million and $10.4 million as of December 31, 2016 and 2017, respectively, and, as of December 31, 2017, these payments are being amortized over a weighted-average remaining life of 3.1 years on a straight line basis. Creator signing fees, net, including noncurrent balances, were $15.9 million as of September 30, 2018. For recoupable fees, which we refer to as creator advances, net, we are entitled to recoup the entire signing fee by withholding all or a portion of the ticket sales sold by the creator to whom the recoupable signing fee was previously paid. Creator advances, net, were $7.6 million, $20.1 million and $24.5 million as of December 31, 2016 and 2017 and September 30, 2018, respectively. We pay these signing fees based on the expectations of future ticket sales on our platform by such creators. We make the decision to make these payments based on our assessment of the past success of the creator, past event data, future events the creator is producing and other financial information. We include commercial and legal protections in our contracts that include signing fees, such as issuing the signing fee only after the creator begins selling tickets on our platform and requiring a third-party to guarantee the obligations and liabilities of the creator receiving such a payment, to mitigate the financial risk of making these payments. However, event performance may vary greatly from year-to-year and from event to event. If our assumptions and expectations with respect to event performance prove wrong or if a counterparty defaults or an event is not successful, our return on these signing fees will not be realized and our business and results of operations will be harmed.Contents

Our quarterly results of operations have fluctuated significantly in the past due to these factors and a variety of other factors, many of which are outside of our control and difficult to predict. It is difficult for us to forecast the level or source of our revenue accurately. Because our results may vary significantly from quarter-to-quarter and year-to-year, our financial results for one quarter or year cannot necessarily be compared to another quarter or year and may not be indicative of our future financial performance in subsequent quarters or years. Period-to-period comparisons of our results of operations may not be meaningful, and you should not rely upon them as an indication of future performance. In addition to other risk factors listed in this “Risk Factors” section, factors that may cause our results of operations to fluctuate include:



	•		~~creator acquisition and retention;~~
	•		~~new solution introductions and expansions, or challenges with introduction;~~
	•		~~acquisition of companies and the success, or lack thereof, of migration of such companies’ creators;~~
	•		~~changes in pricing or packages;~~
	•		~~the development and introduction of new products or services by us or our competitors;~~
	•		~~increases in operating expenses that we may incur to grow and expand our operations and to remain competitive;~~
	•		~~system failures or breaches of security or privacy;~~
	•		~~changes in stock-based compensation expenses;~~
	•		~~adverse litigation judgments, settlements or other litigation-related costs;~~
	•		~~changes in the legislative or regulatory environment, including with respect to privacy or data protection, or enforcement by government regulators, including fines, orders or consent decrees;~~
	•		~~fluctuations in currency exchange rates and changes in the proportion of our revenue and expenses denominated in foreign currencies;~~
	•		~~fluctuations in the market values of our portfolio investments and interest rates;~~
	•		~~changes in our effective tax rate;~~
	•		announcements by competitors or other third parties of significant new products or acquisitions or entrance into certain markets; our ability to make accurate accounting estimates and appropriately recognize revenue for our solutions for which there are no relevant comparable products;
	•		~~changes in accounting standards, policies, guidance, interpretations, or principles; and~~
	•		~~changes in business or macroeconomic conditions.~~

In addition, the seasonality of our business could create cash flow management risks if we do not adequately anticipate and plan for periods of decreased activity, which could negatively impact our ability to execute on our strategy, which in turn could harm our results of operations. For example, we experience more cash flow generally in the first and third quarters of a fiscal year.

Data loss or security breaches could harm our business, reputation, brand and results of operations.

Security breaches, computer malware and computer hacking attacks have become more prevalent across industries and may occur on our systems or those of our third-party service providers or partners. Despite the implementation of security measures, our internal computer systems and those of our third-party service providers and partners are vulnerable to damage from computer viruses, hacking and other means of unauthorized access, denial of service and other attacks, natural disasters, terrorism, war and telecommunication and electrical failures. Attacks upon information technology systems are increasing in their frequency, levels of persistence, sophistication and intensity, and are being conducted by sophisticated and organized groups and individuals with a wide range of motives and expertise. As a result of the COVID-19 pandemic, we may face increased cybersecurity risks due to our reliance on internet technology and the number of our employees who are working remotely, which may create additional opportunities for cybercriminals to exploit vulnerabilities. In addition to unauthorized access to or acquisition of personal data, confidential information, intellectual property or other sensitive information, such attacks could include the deployment of harmful malware and ransomware, and may use a variety of methods, including denial-of-service attacks, social engineering and other means, to attain such unauthorized access or acquisition or otherwise affect service reliability and threaten the confidentiality, integrity and availability of information. Furthermore, the prevalent use of mobile devices increases the risk of data security incidents. In addition, misplaced, stolen or compromised mobile devices used at events for ticket scanning, or otherwise, could lead to unauthorized access to the device and data stored on or accessible through such device. We have in the past experienced breaches of our security measures, and our platform and systems are at risk for future breaches as a result of third-party action or employee, service provider, ~~partners~~partner or contractor error or malfeasance. For example, in June 2018, we publicly announced that a criminal was able to penetrate the Ticketfly website and ~~steal~~access certain consumer data,

including names, email addresses, shipping addresses, billing addresses and phone numbers. For a short time, we disabled the Ticketfly platform to contain the risk of the cyber incident, which disabled ticket sales through Ticketfly during that period. ~~Because of this incident, we~~We have incurred costs related to responding to and remediating this incident and have suffered a loss of revenue for the period during which the Ticketfly platform was disabled. In the ~~nine months~~year ended ~~September 30,~~December 31, 2018, we recorded ~~$6.6~~$7.0 million for ~~potential~~ costs associated with this incident, of which ~~$6.3~~$6.7 million was recorded as a reduction to net revenue and $0.3 million was recorded as an operating expense. We also recorded ~~$2.3 million and $3.6~~$6.6 million related to insurance proceeds to be received from the Ticketfly incident as a reduction in general and administrative expenses in the ~~three and nine months~~year ended ~~September 30, 2018, respectively.~~December 31, 2018. Such proceeds ~~are~~were a partial reimbursement for accommodations to creators which ~~are~~were recorded as contra revenue. AsThis cyber incident delayed the completion of ~~September 30, 2018, we had a remaining liability balance~~the integration of ~~$0.7 million related to future accommodation payments~~Ticketfly, which resulted in extended customer migration time and ~~a $2.0 million receivable for insurance proceeds.~~slower realization of synergies. We may be subject to litigation and experience reputational harm, and have been subject to claims and ~~have~~ suffered customer loss, related to this incident. In the future, our financial performance may be impacted further if we face additional costs and expenses from customer compensation and retention incentives, creator loss, regulatory inquiries, litigation and further remediation and upgrades to our security infrastructure. Although we have insurance coverage, our policy may not cover all financial expenses related to this matter.

In addition, our platform involves the storage and transmission of personal information of users of our platform in our facilities and on our equipment, networks and ~~corporate~~internal or third-party systems. Security breaches could expose us to litigation, remediation costs, increased costs for security measures, loss of revenue, damage to our reputation and potential liability. User data and corporate systems and security measures may be breached due to the actions of outside parties, employee error or misconduct, malfeasance, a combination of these or otherwise, and, as a result, an unauthorized party may obtain access to our data or data of creators and attendees. Additionally, outside parties may attempt to fraudulently induce employees, creators or attendees to disclose sensitive information in order to gain access to creator or attendee data. We must continuously examine and modify our security controls and business policies to address the use of new devices and technologies, and the increasing focus by users and regulators on controlling and protecting user data. We may need to expend significant resources to protect against and remedy any potential security breaches and their consequences. Any security breach of our platform or systems, the systems or networks of our third-party service providers or partners, or any unauthorized access to information we or our providers and partners process or maintain, could harm our business, results of operations and financial condition.

~~Because the~~The techniques used to obtain unauthorized access, disable or degrade service, or sabotage systems change frequently or may be designed to remain dormant until a predetermined or other future event and often are not recognized until launched against a ~~target,~~target. As a result, we and our third-party service providers and partners may be unable to anticipate these techniques or implement adequate preventative measures. While we have implemented security measures intended to protect our information technology systems and infrastructure, there can be no assurance that such measures or our third-party service ~~providers~~providers’ and partners’ ~~information~~ security measures will successfully prevent service interruptions or further security incidents. Although it is difficult to determine what harm may directly result from any specific interruption or breach, any actual or perceived failure to maintain performance, reliability, security and availability of our network infrastructure, or of any third-party networks or systems used or supplied by our third-party service providers or partners, to the satisfaction of creators and attendees may harm our reputation and our ability to retain existing creators and attendees and attract new creators and attendees.

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Examples of situations which have in the past and may in the future lead to unauthorized access of data may include:



	•		~~employees inadvertently sending financial information of one creator, attendee or employee to another creator, attendee or employee;~~
	•		~~creators’ failure to properly password protect their leased ticket scanning and site operations devices leaving the data available to anyone using the device;~~
	•		~~a device stolen from an event and data access, alteration or acquisition occurring prior to our remote wiping of the data;~~
	•		~~an employee losing their computer or mobile device or otherwise, allowing for access to our email and/or administrative access, including access to guest lists to events;~~
	•		~~external breaches leading to the circulation of “dark web” lists of user name and password combinations openly vulnerable to attack without immediate detection;~~
	•		~~a hack of one of our databases;~~
	•		~~account takeovers;~~
	•		~~a hack of a third-party service provider or partner’s database; and~~
	•		~~unauthorized access to our offices or other properties.~~

•employees inadvertently sending financial information of one creator, attendee or employee to another creator, attendee or employee;

•employee malfeasance;

•creators’ failure to properly password protect their leased ticket scanning and site operations devices leaving the data available to anyone using the device;

•a device stolen from an event and data access, alteration or acquisition occurring prior to our remote wiping of the data;

•an employee losing their computer or mobile device or otherwise, allowing for access to our email and/or administrative access, including access to guest lists to events;

•external breaches leading to the circulation of “dark web” lists of user name and password combinations openly vulnerable to attack without immediate detection;

•a hack of one of our databases;

•account takeovers;

•a hack of a third-party service provider’s or partner’s database; and

•unauthorized access to our offices or other properties.

If an actual or perceived breach of our security occurs, the market perception of the effectiveness of our security measures could be harmed, we could lose creators and attendees or we could face lawsuits, regulatory investigations or other legal or regulatory proceedings and we could suffer financial exposure due to such events or in connection with regulatory fines, remediation efforts, investigation costs, changes or augmentation of our security measures and the expense of taking additional system protection measures.

The processing, storage, use and disclosure of personal data could give rise to liabilities as a result of governmental regulation, conflicting legal requirements or differing applications of privacy regulations.

We receive, transmit and store a large volume of ~~personally identifiable information~~personal data and other user data. Numerous federal, state and international laws address privacy, data protection and the collection, storing, sharing, use, disclosure and protection of ~~personally identifiable information~~personal data and other user data. ~~Numerous~~In the United States, numerous states already have, and are looking to expand, data protection legislation requiring companies like ours to consider solutions to meet differing needs and expectations of creators and attendees. For example, ~~in June 2018,~~ California enacted the California Consumer Privacy Act (CCPA), which ~~takes~~took effect on January 1, ~~2020,~~2020. The CCPA establishes a new privacy framework for covered businesses such as ours, and ~~will broadly define~~may require us to modify our data processing practices and policies and incur compliance related costs and expenses. The CCPA provides new and enhanced data privacy rights to California residents, such as affording consumers the right to opt out of certain sales of personal information ~~give California residents expanded privacy rights~~ and ~~protections and provide~~prohibits covered businesses from discriminating against consumers (e.g., charging more for ~~civil~~services) for exercising any of their CCPA rights. The CCPA provides for potentially severe statutory penalties, ~~for violations~~ and a private right of action for data ~~breaches.~~ breaches resulting from a failure to implement reasonable security procedures and practices. Some observers have noted that the CCPA could mark the beginning of a trend toward more stringent privacy legislation in the United States, which could increase our potential liability and adversely affect our business. Moreover, the state of Nevada enacted a law that went into force on October 1, 2019 and requires companies to honor consumers’ requests to no longer sell their data. Violators may be subject to injunctions and civil penalties of up to $5,000 per violation.

Outside the United States, ~~personally identifiable information~~personal data and other user data is increasingly subject to legislation and regulations in numerous jurisdictions around the world, the intent of which is to protect the privacy of information that is collected, processed and transmitted in or from the governing jurisdiction. Foreign data protection, privacy, information security, user protection and other laws and regulations are often more restrictive than those in the United States. In particular, the European Union and its member states traditionally have taken broader views as to types of data that are subject to privacy and data protection laws and regulations, and have imposed greater legal obligations on companies in this regard. For example, ~~in April 2016,~~the European ~~legislative bodies adopted the~~ General Data Protection Regulation (GDPR) ~~which~~ became effective May 25, 2018. The GDPR applies to any company established in the European Union as well as to those outside the European Union if they collect and use personal data in connection with the offering of goods or services to individuals in the European Union or the monitoring of their behavior. The GDPR enhances data protection obligations for processors and controllers of personal data, including, for example, expanded disclosures about how personal information is to be used, limitations on retention of information, mandatory data breach notification requirements and onerous new obligations on services providers. Non-compliance with the GDPR may result in monetary penalties of up to €20 million or 4% of annual worldwide revenue, whichever is higher. In addition, some countries are considering or have passed legislation implementing data protection requirements or requiring local storage and processing of data or similar requirements that could increase the cost and complexity of delivering our services. For example, the Brazilian General Data Protection Law will impose requirements similar to GDPR on products and services offered to users in Brazil, effective in August 2020. The GDPR and other changes in laws or regulations associated with the enhanced protection of certain types of personal data, such as healthcare data or other sensitive information, could greatly increase our cost of providing our products and services, require

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significant changes to our operations or even prevent us from offering certain services in jurisdictions in which we operate.

We rely on a variety of ~~legal bases~~safeguards to transfer certain personal information outside of the European Economic Area, including the EU-U.S. Privacy Shield Framework ~~or Privacy Shield,~~(Privacy Shield) and the EU Standard Contractual Clauses (SCCs). Both the Privacy Shield and SCCs are the subject of legal challenges in European courts and may face additional challenges in the future, and the absence of successor ~~legal bases~~safeguards for continued data transfer could require us to create duplicative, and potentially expensive, information technology infrastructure and business operations in Europe or limit our ability to collect and use personal information collected in Europe. In addition, the EU Commission ~~is currently negotiating~~has proposed a new ePrivacy Regulation that would address various matters, including provisions specifically aimed at the use of cookies to identify an individual’s online behavior, and any such ePrivacy Regulation may provide for new compliance obligations and significant penalties. Any of these changes to EU data protection law or its interpretation could disrupt and harm our business.

Further, following ~~a referendum in June 2016 in which voters~~the withdrawal of the United Kingdom from the European Union on January 31, 2020, we have to comply with the GDPR and separately the GDPR as implemented in the United Kingdom, ~~approved an exit from~~each regime having the ability to fine up to the greater of €20 million/ £17 million or 4% of global turnover. The relationship between the United Kingdom and the European Union ~~the United Kingdom government has initiated a process~~in relation to ~~leave the EU, which has created uncertainty with regard to the regulation~~certain aspects of data protection ~~in the United Kingdom. In particular, although a Data Protection Bill designed to be consistent with the GDPR is pending in the United Kingdom’s legislative process, it is~~law remains unclear, ~~whether the United Kingdom will enact data protection laws or regulations designed to be consistent with the GDPR and~~including how data transfers tobetween European Union member states and ~~from~~ the United Kingdom will be ~~regulated.~~

treated. These changes may lead to additional compliance costs and could increase our overall risk.

The interpretation and application of many privacy and data protection laws are, and will likely remain, uncertain, and it is possible that these laws may be interpreted and applied in a manner that is inconsistent with our existing data management practices or product features. If so, in addition to the possibility of fines, lawsuits and other claims and penalties, we could be required to fundamentally change our business activities and practices or modify our products, which could harm our business. In addition to government regulation, privacy advocacy and industry groups may propose new and different self-regulatory standards that either legally or contractually apply to us. Any inability to adequately address privacy, data protection and data security concerns or comply with applicable privacy, data protection or data security laws, regulations, policies and other obligations could result in additional cost and liability to us, damage our reputation, inhibit sales and harm our ~~business~~business.

Our acquisition strategy to date, and going forward, often results in the winding down of the acquired platforms over a lengthy period of ~~12 to 24 months~~time while the existing creators migrate to our platform. The focus often shifts away from these legacy platforms to meeting the needs of migrated creators on our platform. The existence of these legacy platforms within a shifting landscape regarding privacy, data protection and data security may result in regulatory liability or exposure to fines. A significant data incident on a legacy platform may harm our reputation and our brand and may adversely affect the migration of existing creators to our platform. See the risk factor above titled “Data loss or security breaches could harm our business, reputation, brand and results of operations” for information regarding the Ticketfly cyber incident. We may also become exposed to potential liabilities and our attention and resources may be diverted as a result of differing privacy regulations pertaining to our applications.

Our failure, and/or the failure by the various third-party service providers and partners with which we do business, to comply with applicable privacy policies or federal, state or similar international laws and regulations or any other obligations relating to privacy, data protection or information security, or any compromise of security that results in the unauthorized release of ~~personally identifiable information~~personal data or other user data, or the perception that any such failure or compromise has occurred, could damage our reputation, result in a loss of creators or attendees, discourage potential creators and attendees from trying our platform and/or result in fines and/or proceedings by governmental agencies and/or users, any of which could have an adverse effect on our business, results of operations and financial condition. In addition, given the breadth and depth of changes in data protection obligations, ongoing compliance with evolving interpretation of the GDPR and other regulatory requirements requires time and resources and a review of the technology and systems currently in use against the requirements of GDPR and other regulations.

We operate in a market that is highly fragmented. We compete with a variety of competitors to secure new and retain existing creators, including traditional solutions to event management, such as offline, internal or ad hoc solutions, local or specialized market competitors, products offered by large technology companies that may enter the market, or other ticketing competitors such as Live Nation Entertainment subsidiaries Front Gate Tickets, TicketWeb and Universe. If we cannot successfully compete in the future with existing or potential competitors this will cause an adverse effect on our business, results of operations and financial condition.

Some of our current and potential competitors have significantly more financial, technical, marketing and other resources, are able to devote greater resources to the development, promotion, sale and support of their services, have more extensive customer bases and broader customer relationships, have longer operating histories and greater name recognition. We may also compete with potential entrants into the market that currently do not offer the same services but could potentially leverage their networks in the market in which we operate. For instance, large e-commerce companies such as eBay and Amazon have in the past, or currently, operate within the ticketing space. In addition, other large companies with large user-bases that have substantial event-related activity may be successful in adding a product in this space, such as Facebook, Google and Twitter. These competitors may be better able to undertake more extensive marketing campaigns and/or offer their solutions and services at a discount to ours. Furthermore, some of our competitors may customize their products to suit a specific event type, category or customer. We also compete with self-service products that provide creators with alternatives to ticket their events by integrating such self-service products with creators’ existing operations. If we are unable to compete with such alternatives, the demand for our solutions could decline.

If any of our competitors have existing relationships with potential creators or the venues or facilities used by those creators, those creators may be unwilling or unable to use our platform and this may limit our ability to successfully compete in certain markets where such pre-existing relationships are common. For example, some competitors purchase venues or rights to events and/or enter into exclusivity agreements with creators. If creators do not remain independent from our potential competitors, demand for our platform will diminish and our business and results of operations will be harmed.

~~Our business may be subject to sales tax and other indirect taxes in various jurisdictions. In addition, creators may also be subject to certain taxes.~~

The application of indirect taxes, such as sales and use tax, amusement tax, value-added tax, goods and services tax, business tax and gross receipt tax, to businesses like ours and to creators and attendees is a complex and evolving issue. Significant judgment is required to evaluate applicable tax obligations and as a result amounts recorded are estimates and are subject to adjustments. In many cases, the ultimate tax determination is uncertain because it is not clear how new and existing statutes might apply to our business or to creators’ businesses.

One or more states, localities, the federal government or other countries may seek to impose additional reporting, record-keeping or indirect tax collection obligations on businesses like ours that facilitate online commerce. For example, taxing authorities in the United States and other countries have identified e-commerce platforms as a means to calculate, collect and remit indirect taxes for transactions taking place over the Internet, and are considering related legislation. Certain jurisdictions have enacted laws which became effective in 2018 or will become effective later requiring marketplaces to report user activity or collect and remit taxes on certain items sold on the marketplace. Imposition of an information reporting or tax collection requirement could decrease creator or attendee activity on our platform, which would harm our business. New legislation could require us or creators to incur substantial costs in order to comply, including costs associated with tax calculation, collection and remittance and audit requirements, which could make using our platform less attractive and could adversely affect our business and results of operations.

We face sales and use tax and value-added tax audits in certain states and international jurisdictions and it is possible that we could face additional sales and use tax and value-added tax audits in the future in additional jurisdictions and that our liability for these taxes could exceed our reserves as state or international tax authorities could assert that we are obligated to collect additional amounts as taxes from creators and remit those taxes to those authorities. We could also be subject to audits and assessments with respect to states and international jurisdictions for which we have not accrued tax liabilities. A successful assertion that we should be collecting additional sales or other taxes on our services in jurisdictions where we have not historically done so and do not accrue for sales or other taxes could result in substantial tax liabilities for past sales, discourage creators from using our platform or otherwise harm our business and results of operations. Although we have reserved for potential payments of possible past tax liabilities in our financial statements as disclosed in Note 9 of the Notes to Consolidated Financial Statements, if these liabilities exceed such reserves, our financial condition will be harmed.

The reputation and brand of our platform is important to our success, and if we are not able to maintain and enhance our brand, our results of operations and financial condition may be adversely affected.

We believe that maintaining and enhancing our reputation and brand as a differentiated and category-defining ticketing company serving creators and attendees is critical to our relationship with our existing creators and to our ability to attract new creators and attendees. The successful promotion of our brand attributes will depend on a number of factors that we control and some factors outside of our control.

The promotion of our brand requires us to make substantial expenditures and management investment, which will increase as our market becomes more competitive and as we seek to expand our platform. To the extent that these activities yield increased revenue, this revenue may not offset the increased expenses we incur. If we do not successfully maintain and enhance our brand and successfully differentiate our platform from competitive products and services, our business may not grow, we may not be able to compete effectively and we could lose creators or fail to attract potential creators, all of which would adversely affect our business, results of operations and financial condition. Additionally, we must continue to make substantial efforts and investments to be associated with events that are positively viewed by other creators and attendees.

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However, there are also factors outside of our control, which could undermine our reputation and harm our brand. Negative perception of our platform may harm our business, including as a result of complaints or negative publicity about us or creators; our inability to timely comply with local laws, regulations and/or consumer protection related guidance; the use of our platform for fraudulent events; events being ~~fraudulent or~~ unsuccessful, either as a result of lack of attendance or attendee experience not meeting expectations; responsiveness to issues or complaints and timing of refunds and/or ~~chargebacks;~~reversal of payments on our platform (chargebacks); actual or perceived disruptions or defects in our platform; security incidents; or lack of awareness of our policies or changes to our policies that creators, attendees or others perceive as overly restrictive, unclear or inconsistent with our values. For example, a court in Brazil found us to be liable for monetary damages because an event creator held an event without the proper fire department permit. Although the liability amount is not material and we are appealing the decision, the Brazilian court's decision may impact our business model in Brazil and could result in harm to our brand and credibility in Brazil.

Furthermore, creators use our platform for events that represent a variety of views, activities and interests, some of which many other creators or attendees do not agree with or find offensive, or are illegal, or are perceived as such. For example, in the past, creators have tried to use our platform for events related to illegal activity and extreme activist groups. These events may cause negative publicity and harm our reputation and brand. Some creators may not have, or are perceived not to have, legal and ethical business practices. Although we maintain procedures and policies, both automated and by human review, to

prevent the usage of our platform for such purposes and to prevent such practices, our procedures and policies may not effectively reduce or eliminate the use of our platform by such creators. In addition, certain creators or attendees may not agree with our decision to restrict certain creators ~~or events~~ from using our platform or the promotion of certain events on our platform. If our platform is associated with illegal or offensive activity or creators and attendees disagree with our decision to restrict certain creators or events, ~~from using our platform,~~ our reputation and brand may be harmed and our ability to attract and retain creators will be adversely impacted.

If we are unable to maintain a reputable platform that provides valuable solutions and desirable events, then our ability to attract and retain creators and attendees could be impaired and our reputation, brand and business could be harmed.

Our platform might be used for illegal or improper purposes, all of which could expose us to additional liability and harm our business.

Our platform remains susceptible to potentially illegal or improper uses by creators or attendees. Illegal or improper uses of our platform may include money laundering, terrorist financing, drug trafficking, illegal online gaming, other online scams, illegal sexually-oriented services, phishing and identity theft, prohibited sales of pharmaceuticals, fraudulent sale of goods or services, posting of unauthorized intellectual property, unauthorized uses of credit and debit cards or bank accounts and similar misconduct. Creators may also encourage, promote, facilitate or instruct others to engage in illegal activities. Despite measures we have taken to detect and lessen the risk of this kind of conduct, we cannot guarantee that these measures will stop all illegal or improper uses of our ~~platform.~~platform and such uses have occurred in the past. Our business could be harmed if creators use our system for illegal or improper purposes, which may expose us to liability. At the same time, if the measures we have taken to guard against these activities are too restrictive and inadvertently screen proper transactions, or if we are unable to apply and communicate these measures fairly and transparently, or we are perceived to have failed to do so, this could diminish the experience of creators and attendees, which could harm ~~our business.~~

~~Factors adversely affecting the live event market could impact our results of operations.~~

We help creators organize, promote and sell tickets and registrations to a broad range of events. Our business is directly affected by the success of such events and our revenue is impacted by the number of events, type of events and ticket prices of events produced by creators. Adverse trends in one or more event industries could adversely affect our business. A decline in attendance at or reduction in the number of events may have an adverse effect on our revenue and operating income.

During periods of economic slowdown and recession, consumers have historically reduced their discretionary spending. The impact of economic slowdowns on our business is difficult to predict, but they may result in reductions in ticket and registration sales and our ability to generate revenue. Our business depends on discretionary consumer and corporate spending. Many factors related to discretionary consumer and corporate spending, including employment, fuel prices, interest and tax rates and inflation can adversely impact our results of operations.

In addition, the occurrence and threat of extraordinary events, such as terrorist attacks, mass-casualty incidents, public health concerns, natural disasters or similar events, or loss or restriction of individuals’ rights to

assemble may deter creators from producing large events and substantially decrease the attendance at live events. For example, in January 2017, five people were killed at a music festival in Mexico ticketed by us. Terrorism and security incidents in the past, military actions in foreign locations and periodic elevated terrorism alerts have increased public concerns regarding air travel, military actions and additional national or local catastrophic incidents and raised numerous challenging operating factors, including additional logistics for event safety and increased costs of security, which may detract from the creator and attendee experience and may harm our results of operations and those of creators.

Furthermore, adverse weather and climate conditions could impact the success of an event and disrupt our operations in any of our offices or the operations of creators, third-party providers, vendors or partners. If an event is cancelled due to weather, attendees expect a refund, which harms our results of operations and those of creators.

Accordingly, any adverse condition could lead to unsatisfied attendees that require refunds or chargebacks or increase the complexity and costs for creators and us, which will have a negative effect on our business, results of operations and financial condition.

~~Any significant system interruption or delays could damage our reputation, result in a potential loss of creators and adversely impact our business.~~

Our ability to attract and retain creators depends on the reliable performance of our technology, including our websites, applications and information and related systems. System interruptions, slow-downs and a lack of integration and redundancy in our information systems and infrastructure may adversely affect our ability to operate our technology, handle sales for high-demand events, process and fulfill transactions, respond to creator and attendee inquiries and generally maintain cost-efficient operations.

We outsource our cloud infrastructure to Amazon Web Services (AWS), which hosts our platform, and therefore we are vulnerable to service interruptions at AWS, which could impact the ability of creators and attendees to access our platform at any time, without interruption or degradation of performance. Our customer agreement with AWS will remain in effect until terminated by AWS or us. AWS may terminate the agreement by providing 30 days prior written notice and may, in some cases, terminate the agreement immediately for cause upon notice. In the event that our AWS service agreements are terminated, or there is a lapse of service, interruption of Internet service provider connectivity or damage to such facilities, we could experience interruptions in access to our platform as well as delays and additional expense in arranging new facilities and services. For example, we previously experienced interruptions in performance of our platform because of a hardware error that AWS experienced. We may also incur significant costs for using an alternative cloud infrastructure provider or taking other actions in preparation for, or in reaction to, events that damage the AWS services we use.

In addition, fire, flood, power loss, telecommunications failure, hurricanes, tornadoes, earthquakes, acts of war or terrorism, natural disasters and similar events or disruptions may damage or interrupt computer, broadband or other communications systems and infrastructures at any time. Any of these events could cause system interruptions, outages, delays and loss of critical data, and could prevent us from providing services, fulfilling orders and/or processing transactions. While we have backup systems for certain aspects of our operations, disaster recovery planning by its nature cannot be sufficient for all eventualities. In addition, we may not have adequate insurance coverage to compensate for losses from a major interruption.

Our platform and solutions are accessed by a large number of creators and attendees often at the same time. As we continue to expand the number of creators and attendees and solutions available to creators and attendees, we may not be able to scale our technology to accommodate the increased capacity requirements, which may result in interruptions or delays in service. Furthermore, capacity constraints could be due to a number of potential causes including technical failures, natural disasters, fraud or security attacks. In addition, the failure of AWS cloud infrastructure or other third-party Internet service providers to meet our capacity requirements could result in interruptions or delays in access to our platform or impede our ability to scale our operations. The occurrence of any of these events could have an adverse effect on our business, results of operations and financial condition.

Creators rely on third-party platforms, such as Facebook and Spotify, to connect with and attract attendees and we depend on our platform of partners and developers to create applications that will integrate with our platform.

Our platform interoperates with other third-party distributors, such as Facebook and Spotify. Attendees are able to access our platform and purchase tickets through these third-party services. Creators are able to publicize their events and sell tickets on these third-party sites. The interoperability of our platform with these other sites allows creators to reach more attendees and makes our platform more appealing to creators. These third-party partners have in the past, and may in the future, terminate their relationship with us, limit certain integration functionality, change their treatment of our services or restrict access to their platform by creators at any time. For

example, in the past, Facebook removed a feature of its service that allowed creators to include multiple hosts on a single event seamlessly across platforms, which negatively impacted certain music creators’ use of the Facebook integration with our platform. If any such third-party services becomes incompatible with our platform or the use of our platform and solutions on such third-party platforms are restricted in the future, our business will be harmed.

In addition, to the extent that Google, Facebook or other leading large technology companies that have a significant presence in our key markets disintermediate ticketing or event management providers, whether by offering their own comprehensive event-focused or shopping capabilities, or by referring leads to suppliers, other favored partners or themselves directly, there could be ~~an adverse impact on~~harm to our business, results of operations and financial condition.

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We also depend on our platform of integrated product partners connecting through our API to create applications that will integrate with our platform, such as Salesforce, HubSpot and MailChimp, and to allow them to integrate with our solutions. This presents certain risks to our business, including:



	•		our inability to provide any assurance that these third-party applications and products meet the same quality and security standards that we apply to our own development efforts, and to the extent that they contain bugs or defects, they may create disruptions in the use of our platform by creators or negatively affect our brand;
	•		our lack of support for software applications developed by our partner platform, which could cause creators and attendees to be left without support and consequently could cease using our services if these developers do not provide adequate support for their applications;
	•		~~our inability to assure that our partners will be able to successfully integrate with our products or that our partners will continue to do so;~~
	•		~~our inability to confirm if our partners comply with all applicable laws and regulations; and~~
	•		~~the risk that these partners and developers may not possess the appropriate intellectual property rights to develop and share their applications.~~

•our inability to provide any assurance that these third-party applications and products meet the same quality and security standards that we apply to our own development efforts, and to the extent that they contain bugs or defects, they may create disruptions in the use of our platform by creators or negatively affect our brand;

•our lack of support for software applications developed by our developer partners, which could cause creators and attendees to be left without support and consequently could cease using our services if these developers do not provide adequate support for their applications;

•our inability to assure that our partners will be able to successfully integrate with our products or that our partners will continue to do so;

•our inability to confirm if our partners comply with all applicable laws and regulations; and

•the risk that these partners and developers may not possess the appropriate intellectual property rights to develop and share their applications.

Many of these risks are not within our control to prevent, and our brand may be damaged if these applications do not perform to the satisfaction of creators and attendees and that dissatisfaction is attributed to us.

Changes in Internet search engine algorithms and dynamics, or search engine disintermediation, or changes in marketplace rules could have a negative impact on traffic for our sites and ultimately, our business and results of operations.

We rely heavily on Internet search engines, such as Google, to generate traffic to our ~~website,~~websites, principally through free or organic ~~search.~~searches. Search engines frequently update and change the logic that determines the placement and display of results of a user’s search, such that the purchased or algorithmic placement of links to our websites can be negatively affected. In addition, a search engine could, for competitive or other purposes, alter its search algorithms or results causing our websites to place lower in organic search query results. If a major search engine changes its algorithms in a manner that negatively affects the search engine ranking of our websites or those of our partners, our business, results of operations and financial ~~performance~~condition would be ~~adversely affected.~~harmed. Furthermore, our failure to successfully manage our search engine optimization could result in a substantial decrease in traffic to our websites, as well as increased costs if we were to replace free traffic with paid ~~traffic.~~traffic, which may harm our business, results of operations and financial condition.

We also rely on application marketplaces, such as Apple’s App Store and Google’s Play, to drive downloads of our applications. InSuch marketplaces have in the past and may in the future ~~Apple, Google or other marketplace operators may~~ make changes to their marketplaces that make access to our products more difficult. For example, our applications may receive unfavorable treatment compared to the promotion and placement of competing applications, such as the order in which they appear within marketplaces. Similarly, if problems arise in our relationships with providers of application marketplaces, traffic to our site and our user growth could be harmed.

Our business may be subject to chargebacks and other losses for various reasons, including due to fraud, unsuccessful or cancelled events. These chargebacks and other losses may harm our results of operations and business.

We have experienced, and may in the future experience, claims from attendees that creators have not performed their obligations or that events did not match their descriptions. These claims could arise from creator fraud or misuse, an unintentional failure of the event or from fraudulent claims by an attendee. We have experienced fraudulent activity on our platform in the past, including fake events in which a person sells tickets to an event but does not intend to hold an event or fulfill the ticket, email spam being sent through our platform, a third party taking over the account of a creator to receive payments owed to such creator or orders placed with fraudulent or stolen credit card data and other erroneous transmissions. Although we have measures in place to detect and reduce the occurrence of fraudulent activity on our platform, those measures may not always be effective. These measures must be continually improved and may not be effective against evolving methods

~~of fraud or in connection with new platform offerings.~~ If we ~~cannot adequately control~~do not manage the ~~risk~~risks of ~~fraudulent activity on our platform, it could harm~~operating internationally effectively, our business, results of operations and financial ~~condition.~~condition could be harmed.

In 2019 and 2018, we derived 27.5% and 27.4%, respectively, of our net revenue from outside of the United States. During the three months ended March 31, 2020 and 2019, we derived 27.9% and 35.0%, respectively, of our net revenue from outside of the United States. In response to the COVID-19 pandemic, we implemented a restructuring plan, which included the reduction of offices outside of the United States. We currently have six offices outside the United States, including offices in the United Kingdom, Ireland, Spain, Australia, and Argentina. We have concentrated engineering and business development teams in Argentina and Spain. Our international operations and results are subject to a number of risks, including: 

•currency exchange restrictions or costs and exchange rate fluctuations, particularly in Argentina, and the risks and costs inherent in hedging such exposures;

•new and modified laws and regulations regarding data privacy, data protection, ticketing and information security;

•exposure to local economic or political instability, threatened or actual acts of terrorism and violence and changes in the rights of individuals to assemble;

•exposure to regional or global public health concerns, epidemics and pandemics, such as the COVID-19 pandemic;

•compliance with U.S. and non-U.S. regulations, laws and requirements relating to anti-corruption, antitrust or competition, economic sanctions, data content and privacy, consumer protection, employment and labor laws, health and safety and advertising and promotions;

•compliance with additional U.S. laws applicable to U.S. companies operating internationally and interpretations of U.S. and international tax laws;

•weaker enforcement of our contractual and intellectual property rights;

•preferences by local populations for local providers;

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•laws and business practices that favor local competitors or prohibit or limit foreign ownership of certain businesses; and

•slower adoption of the Internet as a ticketing, advertising and commerce medium, which could limit our ability to migrate international operations to our existing systems.

Despite our experience operating internationally, any future expansion efforts into new countries may not be successful. Our international expansion has placed, and any future international growth may increasingly place, a significant strain on our management, customer service, product development, sales and marketing, administrative, financial and other resources. We cannot be certain that the investment and additional resources required in expanding our international operations will be successful or produce desired levels of revenue or profitability in a timely manner, or at all. Furthermore, certain international markets in which we operate have lower margins than more mature markets, which could have a negative impact on our margins as our revenue from these markets grows over time.

We ~~also~~ may ~~experience chargebacks~~choose in certain instances to localize our platform to the unique circumstances of such countries and ~~losses as a result of advance payment of ticket fees~~markets in order to ~~creators. Under~~achieve market acceptance, which can be complex, difficult and costly and divert management and personnel resources. Our failure to adapt our ~~standard terms for creators using EPP, Eventbrite passes the creator’s share of ticket sales~~practices, platform, systems, processes and contracts effectively to the creator ~~within five business days after the successful completion~~and attendee preferences or customs of ~~the creator’s event. However,~~each country into which we face growing pressure from creators to advance some or most of their event funds prior to completion of their events because creators need these funds to pay for event related costs such as the venue, marketing, talent and vendors. For qualified creators who apply for such advance payments,expand could slow our growth. If we pass proceeds from ticket sales to the creators prior to the event as we receive the ticket proceeds, subject to certain limitations. We refer to these payments as advance payouts. In 2017, approximately 13% of creators received advance payouts. When we advance funds, we assume some risk that the event may be cancelled, fraudulent, materially not as described or removed from our platform due to its failure to comply with our terms of service or merchant agreement or the event has significant chargebacks, refund requests and/or disputes. The terms of our standard merchant agreement obligates creators to repay us for ticket sales advanced under such circumstances. However, we may not be able to recover our losses from these events and such unrecoverable amounts could equal up to the value of the transaction or transactions passed to the creator prior to the event that is disputed. This amount could be many multiples of the fees we collect from such transaction. In the case of failure of an entire event or series of events, the volume of transactions charged back or disputed could have an adverse impact on our financial position. We have established processes and risk mitigation measures around these advance payouts. However, these advance payments pose a challenging financial risk, and our standard fraud and risk controls may be ineffective in addressing this risk. Furthermore, we must also strike a balance between these protective measures and the needs of creators for access to ticket sales through a convenient and easy process, which many of our competitors provide. If these measures do not succeed, or if we fail to strike the right balance between protective measures and creator needs, our business and results of operations may be harmed.

The total write-off from all lost advance payouts and other chargebacks was $3.6 million for the year ended December 31, 2017 and $4.2 million for the nine months ended September 30, 2018. Our failureare unable to manage ~~the risk of advance payouts to creators and to mitigate chargebacks and disputes due to fraud of a creator or otherwise or to recover the resulting losses from creators could have an adverse effect on~~our international growth successfully, our business, results of operations and financial ~~condition.~~

We rely on the experience and expertise of our founders, senior management team, key technical employees and other highly skilled personnel and the failure to retain, motivate or integrate any of these individual could have an adverse effect on our business, results of operations and financial condition.

Our success depends upon the continued service of our founders and senior management team and key technical employees, as well as our ability to continue to attract and retain additional highly qualified personnel. Our future success depends on our continuing ability to identify, hire, develop, motivate, retain and integrate highly skilled personnel for all areas of our organization. Each of our founders, executive officers, key technical personnel and other employees could terminate his or her relationship with us at any time. The loss of any of our founders or any other member of our senior management team or key personnel might significantly delay or prevent the achievement of our business objectives and could harm our business and our relationships. Competition in our industry for qualified employees is intense. In addition, our compensation arrangements, such as our equity award programs, may not always be successful in attracting new employees and retaining and motivating our existing employees. Furthermore, several members of our management team were hired recently. If we are not able to integrate these new team members or if they do not perform adequately, our business may be harmed.

We face significant competition for personnel, particularly in the San Francisco Bay Area where our headquarters is located. To attract top talent, we have had to offer, and believe we will need to continue to offer, competitive compensation and benefits packages. We may also need to increase our employee compensation levels in response to competition. We may not be able to hire new employees quickly enough to meet our needs. If we fail to effectively manage our hiring needs or successfully integrate new hires, including our recently hired management team members, our efficiency, ability to meet forecasts and our employee morale, productivity and retention could suffer, which may harm our business.

Our corporate culture has contributed to our success, and if we cannot maintain this culture as we grow, we could lose the innovation, creativity and teamwork fostered by our culture, which could harm our business.

We believe that our corporate culture has been an important contributor to our success, which we believe fosters innovation, teamwork and passion for creators. Most of our employees have been with us for fewer than two years as a result of our rapid growth. As we continue to grow, we must effectively integrate, develop and motivate a growing number of new employees. As a result, we may find it difficult to maintain our corporate culture, which could limit our ability to innovate and

~~operate effectively. Any failure to preserve our culture could also negatively affect our ability to retain and recruit personnel, maintain our performance or execute on our business strategy.~~

~~If we fail to manage our growth effectively, our business, financial~~ condition ~~and results of operations~~ could be harmed.

We have experienced, and may continue to experience, rapid growth and organizational change, such as additional controls and procedures and new functional groups within our company, through organic growth or as the result of integrating acquired companies. For example, the number of Eventbrite employees has increased from 830 on September 30, 2017 to 1,067 on September 30, 2018 and we expect to add more employees in the future. This growth and these changes have placed, and may continue to place, significant demands on our management, operational and financial resources. Our organizational structure is becoming more complex as we build the proper level of operational, financial and management controls and develop our reporting systems and procedures. We will require significant expenditures and the allocation of valuable management resources to grow and change in these areas and integrate acquired companies. If we fail to manage our anticipated growth and changes and integrate acquired companies in a manner that preserves rapid innovation, attention to creator satisfaction and overall culture, the qualityThe pricing of our ~~platform and our reputation may suffer, which could negatively affect our ability to retain and attract creators and impact our business, results of operations and financial condition.~~

~~Our rapid growth makes it difficult to evaluate our future prospects and may increase the risk that we will not continue to grow at or near historical rates.~~

We have grown rapidly over the last several years, and as a result, our ability to forecast our future results of operations is subject to a number of uncertainties, including our ability to effectively plan for and model future growth. We have encountered in the past, and will encounter in the future, risks and uncertainties frequently experienced by growing companies in rapidly changing industries. If our assumptions regarding these risks and uncertainties, which we use to plan and operate our business, are incorrect or change, or if we do not address these risks successfully, our results of operations could differ materially from our expectations, our growth rates may slow and our business would suffer.

~~Our pricing package options were recently launched and~~packages may affect our ability to attract or retain creators.

In ~~the past, we have adjusted our prices either for individual creators in connection with long-term agreements or for new markets. In~~ September 2017, we launched ~~new~~ pricing package options for creators based on the features required, service level desired and ~~budget~~budget. We assess our pricing packages based on prior experience, feedback from creators and data insights, and we periodically ~~adjusted~~adjust the price of our packages. While we determined these prices and packages based on prior experience and feedback from creators, our assessments may not be accurate and we could be underpricing or overpricing our services, which may require us to continue to adjust our pricing packages. Furthermore, creators’Creators’ price sensitivity may vary by location, and as we expand into different countries, our pricing packages may not enable us to compete effectively in these countries. In addition, if our platform or services change, then we may need to, or choose to, revise our pricing. Such changes to our pricing model or our ability to efficiently price our packages and solution could harm our business, results of operations and financial condition and impact our ability to predict our future performance.

~~If we cannot attract and retain attendees, our business will be harmed.~~

In order to continue to support creators, we need to continue to provide a compelling platform for creators to attract and retain attendees. Several factors may impact an attendee’s experience with our platform, including:



	•		~~our ability to provide an easy solution for attendees to buy tickets or register for an event;~~
	•		~~outages or delays in our platform and other services, including delays in getting into events;~~
	•		~~compatibility with other third-party services, such as Facebook and Spotify, and our ability to connect with other applications through our API;~~
	•		~~fraudulent or unsuccessful events that may result in a bad experience for attendees;~~
	•		~~breaches and other security incidents that could compromise the data of attendees; and~~
	•		~~quality of our customer service and our ability to respond to complaints and other issues in a timely and effective manner.~~

If attendees become dissatisfied with their experiences on our platform or at an event, they make request refunds, provide negative reviews of our platform or decide not to attend future events on our platform, all of which would harm our business and reputation.

A significant number of our employees are located in Argentina, and any favorable or unfavorable developments in Argentina could have an impact on our results of operations.

A significant number of our employees, including ~~engineering and sales and marketing employees,~~engineers, are located in Argentina, and therefore, a portion of our operating expenses are denominated in Argentine pesos. As of ~~September 30, 2018,~~April 24, 2020, we had a total of ~~124~~165 employees located in Argentina, of which 99110 are engineers. If the Argentine peso strengthens against the U.S. dollar, it could have a negative impact on our results of operations as it would increase our operating expenses. Our business activities in Argentina also subject us to risks associated with changes in and interpretations of Argentine law, including laws related to employment, the protection and ownership of intellectual property and U.S. ownership of Argentine operations. Furthermore, if we had to scale down or close our Argentine operations, there would be significant time and cost required to relocate those operations elsewhere, which could have an adverse impact on our overall cost structure.

The Argentine government has historically exercised significant influence over the country’s economy. For example, on September 1, 2019, the Argentine government enacted foreign exchange currency controls. These controls include restrictions on Argentine citizens and Argentinian companies’ abilities to purchase U.S. dollars, transfer money to foreign accounts and make payments of dividends or payments for services by related parties without permission from the Argentine government. These controls could harm our business by making it more difficult to fund our operations in Argentina, including cash compensation programs for our employees based there. For example, we are currently unable to offer our Employee Stock Purchase Plan (ESPP) program to our employees in Argentina. In addition, it is possible that the Argentine government may, in the future, impose additional controls on the foreign exchange market and on capital flows from and into Argentina, in response to capital flight or depreciation of the Argentine peso. These restrictions may have a negative effect on the economy and harm our business if imposed in an economic environment where access to local capital is constrained.

Additionally, ~~the country’s~~Argentina’s economy and legal and regulatory ~~frameworks~~framework have at times suffered radical changes, due to significant political influence and uncertainties. In the past, government policies in Argentina included expropriation, nationalization, forced renegotiation or modification of existing contracts, suspension of the enforcement of creditors’ rights, new taxation policies, including royalty and tax increases and retroactive tax claims, ~~and~~and/or changes in laws and policies affecting foreign trade and investment. Currently, Argentina's federal government and certain provinces are conducting negotiations with respect to the restructuring of their sovereign debt. Such policies, and the ongoing restructuring negotiations, could destabilize the country and adversely affect our business and operating expenses.

In addition, Argentina has experienced labor unrest over wages and benefits paid to workers. In the past, the Argentine government has passed laws, regulations and decrees requiring companies in the private sector to maintain minimum wage levels and provide specified benefits to employees and may do so again in the future. Employers have also experienced

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significant pressure from their employees and labor organizations to increase wages and to provide additional employee benefits. Any disruptions, labor unrest, or increased personnel-related expenses in Argentina could have an adverse effect on our business and operating expenses.

Doing business in Argentina poses additional challenges, such as finding and retaining qualified employees, particularly management-level employees, navigating local bureaucracy and infrastructure-related issues and identifying and retaining qualified service providers, among other risks. Specifically, the operating environment in Argentina continues to be a challenging business environment, including the continuing significant devaluation of Argentina's currency, high inflation and economic recession. Argentina's fragile economic environment is currently challenged by the COVID-19 pandemic. The long-term effects to the Argentine economy of the on-going COVID-19 pandemic are difficult to assess or predict, and may include risks to citizens’ health and safety, as well as reduced economic activity. In March and April 2020, the Argentine government introduced several measures designed to address the COVID-19 pandemic, which so far have resulted in a significant slowdown in economic activity that will adversely affect economic growth in 2020 and possibly 2021 and cannot be currently quantified. Furthermore, despite recent enactments of local anti-corruption and anti-bribery legislation in a number of developing markets such as Argentina, it may still be more common than in the United States for others to engage in business practices prohibited by laws and regulations applicable to us, such as the U.S. Foreign Corrupt Practices Act, U.K. Bribery Act or similar local anti-bribery laws. For example, the Argentine Government announced a large-scale corruption investigation in Argentina in August 2018. The investigation relates to payments over the past decade to government officials from businesses who had been awarded large government contracts. Depending on the results of such investigations and the time it takes to conclude them, they could affect the investment levels in infrastructure in Argentina, as well as the continuation, development and completion of public works, which could ultimately lead to lower growth in the Argentine economy. In turn, the decrease in investors’ confidence, among other factors, could have a significant adverse impact on the development of the Argentine economy, which could harm our business, results of operations and financial condition. Our commitment to legal compliance could put us at a competitive disadvantage, and any lapses in our compliance could subject us to civil and criminal penalties that could harm our business, results of operations and financial condition. 

Our metrics and estimates are subject to inherent challenges in measurement, and real or perceived inaccuracies in those metrics may seriously harm and negatively affect our reputation and our business.

We regularly review metrics to evaluate growth trends, measure our performance, and make strategic decisions. These metrics are calculated using internal company data and have not been validated by an independent third party. Errors or inaccuracies in our metrics or data could result in incorrect business decisions and inefficiencies. Furthermore, if we discover material inaccuracies in our metrics, we may not be able to accurately assess the health of our business and our reputation and our business may be harmed.

Creator and attendee ~~growth~~acquisition and retention depend upon effective interoperation with operating systems, networks, devices, web browsers and standards that we do not control.

We make our platform available across a variety of operating systems and web browsers. We are dependent on the interoperability of our platform with popular devices, mobile operating systems and web browsers that we do not control, such as Android, iOS, Chrome and Firefox. Any changes, bugs or technical issues in such systems, devices or web browsers that degrade the functionality of our platform, make it difficult for creators or attendees to access or use our platform, impose fees related to our platform or give preferential treatment to competitive products or services could adversely affect usage of our platform. In the event that it is difficult for creators or attendees to access and use our platform, our business and results of operations could be harmed.

Our failure to successfully address the evolving market for transactions on mobile devices and to build mobile products could harm our business.

A significant and growing portion of creators and attendees access our platform through mobile devices. The number of people who access the Internet and purchase goods and services through mobile devices, including smartphones and handheld tablets or computers, has increased significantly in the past few years and is expected to continue to increase. If we are not able to provide creators and attendees with the experience and solutions they want on mobile devices, our business may be harmed.

While we have created mobile applications and versions of much of our web content, if these mobile applications and versions are not well received by creators and attendees, our business may suffer. In addition, we face different fraud risks and regulatory risks from transactions sent from mobile devices than we do from personal computers. If we are unable to effectively anticipate and manage these risks, our business and results of operations may be harmed.

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~~Our software is highly complex and may contain undetected errors.~~

The software underlying our platform is highly complex and may contain undetected errors or vulnerabilities, some of which may only be discovered after the code has been used in a production environment to deliver products and services. Any real or perceived errors, failures, bugs or other vulnerabilities discovered in our code could result in negative publicity and damage to our reputation, loss of creators and attendees, loss of or delay in market acceptance of our platform, loss of competitive position, loss of revenue or liability for damages, overpayments and/or underpayments, any of which could harm the confidence of creators and attendees on our platform, our business, results of operations and financial condition. In such an event, we may be required or may choose to expend additional resources in order to help correct the problem. Since creators use our platform for processes that are critical to their businesses, errors, failures or bugs in our code could result in creators seeking significant compensation from us for any losses they suffer and/or ceasing conducting business with us altogether. There can be no assurance that provisions typically included in our agreements with creators that attempt to limit our exposure to claims would be enforceable or adequate or would otherwise protect us from liabilities or damages with respect to any particular claim. Even if unsuccessful, a claim brought against us by any creators would likely be time-consuming and costly to defend and could seriously damage our reputation and brand.

We rely on software and services licensed from other parties. Defects in or the loss of software or services from third parties could increase our costs and adversely affect the quality of our service.

Components of our platform include various types of software and services licensed from unaffiliated third parties. Our business would be disrupted if any of the software or services we license from others or functional equivalents thereof were either no longer available to us or no longer offered on commercially reasonable terms. In either case, we would be required to either redesign our platform to function with software or services available from other parties or develop these components ourselves, which would result in increased costs and could result in delays in the release of new solutions and services on our platform. Furthermore, we might be forced to limit the features available in our platform due to changes by our third-party software and service providers. In addition, if we fail to maintain or renegotiate any of these software or service licenses, we could face significant delays and diversion of resources in attempting to license and integrate functional equivalents.

If we fail to adequately protect our intellectual property rights, our competitive position could be impaired and we may lose valuable assets, generate reduced revenue and incur costly litigation to protect our rights.

Our success is dependent, in part, upon protecting our intellectual property rights. We rely on a combination of patents, copyrights, trademarks, service marks, trade secret laws and contractual restrictions to establish and protect our intellectual property rights in our platform. However, the steps we take to protect our intellectual property may be inadequate. We will not be able to protect our intellectual property if we are unable to enforce our rights or if we do not detect unauthorized use of our intellectual property. While we take precautions, it may still be possible for unauthorized third parties to copy our technology and use our proprietary information to create solutions and services that compete with ours. Some license provisions protecting against unauthorized use, copying, transfer and disclosure of our technology may be unenforceable under the laws of certain jurisdictions and foreign countries. Further, the laws of some countries do not protect proprietary rights to the same extent as the laws of the United States. To the extent we expand our international activities, our exposure to unauthorized copying and use of our technology and proprietary information may increase.

WeIt is our policy to enter into confidentiality and invention assignment agreements with our employees and consultants and to enter into confidentiality agreements with the parties with whom we have strategic relationships and business alliances. No assurance can be given that these agreements will be effective in controlling access to, and use and distribution of, our platform and proprietary information. Further, these agreements do not prevent our competitors from independently developing technologies that are substantially equivalent or superior to our platform or solutions.

In order to protect our intellectual property rights, we may be required to spend significant resources to monitor and protect these rights. Litigation may be necessary in the future to enforce our intellectual property rights and to protect our trade secrets. Litigation to protect and enforce our intellectual property rights could be costly, time consuming and distracting to management and could result in the impairment or loss of portions of our intellectual property. Our efforts to enforce our intellectual property rights may be met with defenses, counterclaims and countersuits attacking the validity and enforceability of our intellectual property rights. Our inability to protect our proprietary technology against unauthorized copying or use, as well as any costly litigation or diversion of our management’s attention and resources, could delay further sales or the implementation of our platform or solutions, impair the functionality of our platform or solutions, delay introductions of enhancements to our platform, result in our substituting inferior or more costly technologies into our platform or solutions, or injure our reputation. In addition, we may be required to license additional technology from third parties to develop and market new features in our platform or solutions, and we cannot assure you that we could license that technology on commercially

reasonable terms or at all. Our inability to license such technology on commercially reasonable terms could adversely affect our ability to ~~compete.~~compete, and harm our business, results of operations and financial condition.

We use open source software in our platform, which could subject us to litigation or other actions.

We use open source software in our platform and may use more open source software in the future. The terms of many open source licenses to which we are subject have not been interpreted by U.S. or foreign courts, and there is a risk that open source software licenses could be construed in a manner that imposes unanticipated conditions or restrictions on our ability to provide or distribute our platform. From time to time, there have been claims challenging the ownership of open source software against companies that incorporate open source software into their solutions. As a result, we could be subject to lawsuits by parties claiming ownership of what we believe to be open source software. Litigation could be costly for us to defend, ~~have an adverse effect on~~harm our business, results of operations or financial condition or require us to devote additional research and development resources to change our platform. In addition, if we were to combine our proprietary software with open source software in a certain manner, we could, under certain of the open source licenses, be required to release the source code of our proprietary software. If we inappropriately use open source software, we may be required to re-engineer our platform, discontinue the sale of our platform or take other remedial actions. In addition to risks related to license requirements, use of certain open source software can lead to greater risks than use of third-party commercial software, as open source licensors generally do not provide warranties or controls on the origin of software.

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Our ~~business is~~results of operations may be adversely affected if we are subject to ~~various import~~a protracted infringement claim or a claim that results in a significant damage award.

There is considerable patent and ~~export regulations.~~ other intellectual property development activity in our industry. Our success depends on our not infringing upon the intellectual property rights of others. Our competitors, as well as a number of other entities, including non-practicing entities and individuals, may own or claim to own intellectual property rights relating to our industry and may challenge the validity or scope of our intellectual property rights. From time to time, third parties, including our competitors and non-practicing entities, have claimed and may in the future claim that our products or technologies may infringe their intellectual property rights and may assert patent, copyright, trade secret and other claims based on intellectual property rights against us and our customers, suppliers and channel partners. A claim may also be made relating to technology or intellectual property rights that we acquire or license from third parties. If we were subject to a claim of infringement, regardless of the merit of the claim or our defenses, the claim could:

•require costly litigation to resolve and the payment of substantial damages;

•require significant management time;

•cause us to enter into unfavorable royalty or license agreements;

•require us to discontinue the sale of products and solutions through our platform;

•require us to indemnify creators or third-party service providers or partners; and/or

•require us to expend additional development resources to redesign our platform.  

The United Kingdom’s withdrawal from the European Union could have a negative effect on global economic conditions and financial markets, European Union regulatory procedures and our business.

Following a national referendum and enactment of legislation by the government of the United Kingdom, the United Kingdom formally withdrew from the European Union on January 31, 2020 and entered into a transition period until the end of 2020 during which it will continue its ongoing and complex negotiations with the European Union relating to the future trading relationship between the parties. Significant political and economic uncertainty remains about whether the terms of the relationship will differ materially from the terms before withdrawal, as well as about the possibility that a so-called “no deal” separation will occur if negotiations are not completed by the end of the transition period. These developments, or the perception that any of them could occur, have had and may continue to have a material adverse effect on global economic conditions and the stability of global financial markets, and may significantly reduce global market liquidity and restrict the ability of key market participants to operate in certain financial markets. Any of these factors could depress economic activity and restrict access to capital, and increase compliance costs and regulatory exposure, which could have a material adverse effect on our business, financial condition and results of operations.

Our failure to comply with ~~those~~the various export controls and trade and economic sanctions laws and regulations to which we are subject could ~~harm our business.~~subject us to liability, including civil and criminal penalties.

Economic and trade sanctions programs (Sanctions) that are administered by the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) prohibit or restrict transactions ~~to or from,~~ and dealings ~~with~~involving specified countries, their governments, and in certain ~~circumstances, with~~ individuals and entities, including those that are specially designated ~~nationals of those countries, and other sanctioned persons, including~~sanctions targets, majority-owned by the same, narcotics traffickers and terrorists or terrorist organizations. As federal, state and foreign legislative regulatory scrutiny and enforcement actions in these areas increase, we expect our compliance costs to ~~comply with these requirements will~~ increase, perhaps substantially. Failure to comply with any of these requirements could result in the limitation, suspension or termination of our platform, imposition of significant civil and criminal penalties, including fines, and/or the seizure and/or forfeiture of our assets. ~~While~~Although we ~~have~~maintain policies and procedures ~~for~~reasonably designed to ensure compliance with these ~~economic sanctions regulations, given~~Sanctions, certain technical and other challenges, including the ~~technical limitations in developing measures that will~~absence or reliability of identifying information regarding certain users, may from time to time prevent ~~access~~us from achieving full compliance.

We endeavor to ~~Internet-based services from particular geographies or by particular individuals, and additional factors, such as the ability of users to place on~~conduct our platform false or deliberately misleading information, we believe that we may have provided services in connection with events that were located in a country subject to an embargo by the United States that may not have beenbusiness in compliance with ~~the economic sanctions regulations administered by OFAC. We have previously identified~~Sanctions. The development, implementation and expect we will continue to identify customer accounts for our platform and services that may originate from or are intended to benefit, persons in countries that are subject to U.S. embargoes including events in or relating to Cuba, Iran, North Korea, Syria and the Crimea regionmaintenance of ~~Ukraine.~~

On June 11, 2018, we submitted to OFAC an initial voluntary self-disclosure, and on July 17, 2018, a final report regarding the discovery of potentially unauthorized uses of our services by persons and in countries subject to U.S. economic sanctions. We will continue to work to remediate gaps in our complianceprotective policies and procedures ~~potentially in ways that~~ may be time-consuming or result in the delay or loss of sales opportunities or impose other costs. ~~Additionally,~~Further, we cannot guarantee that these measures will be fully effective in deterring unlawful activity on our platform. ~~OFAC~~Violations of Sanctions may ~~conduct its own investigation~~expose us to negative legal consequences, including the imposition of ~~these events~~civil penalties of up to ~~determine whether~~$302,584 per violation for most sanctions programs, or twice the value of the underlying transaction, or criminal penalties of up to ~~assess fines~~$1,000,000 per violation (and/or possible imprisonment for individual actors). Reputational harm and penalties. We cannot predict when OFAC will complete its review and determine whether any violations occurred or levy penalties, including potential penalties against us for facilitating unlawful activity. Each instance in which we provide services through our platformgovernment investigations may ~~constitute a separate violation~~also result.

Table of ~~these laws.~~Contents

Further, our products incorporate encryption technology. These encryption products may be exported from the United States only with the required export authorizations, including by a license, a license exception or other appropriate government authorizations. Such products may also be subject to certain regulatory reporting requirements. Various countries also regulate the import of certain encryption technology, including through import permitting and licensing requirements, and have enacted laws that could limit our customers’ ability to import our services into those countries. Governmental regulation of encryption technology and of exports and imports of encryption products, or our failure to obtain required approval for our products and services, when applicable, could subject us to legal penalties, harm our international sales and adversely affect our revenue. Compliance with applicable regulatory requirements regarding the provision of our products and services, including with respect to new products and services, may delay the introduction of our products and services in various markets or, in some cases, prevent the provision of our products and services to some countries altogether.

Our business is subject to a wide range of laws and regulations. Our failure to comply with those laws and regulations could harm our business.

We are subject to a number of U.S. federal and state and foreign laws and regulations that involve matters central to our business. For example, our platform is subject to an increasingly strict set of legal and regulatory requirements intended to help detect and prevent money laundering, terrorist financing, fraud and other illicit activity. The interpretation of those requirements by judges, regulatory bodies and enforcement agencies is changing, often quickly and with little notice. Changes in laws and regulations could impose more stringent requirements on us to detect and prevent illegal and improper activity by creators, which can increase our operating costs and reduce our margins. For example, to date, in the United States, platforms like ours are immune from liability resulting from the improper or illegal actions facilitated by the platform, but initiated by its users, under Section 230 of the Communications Decency Act (CDA). If the CDA is amended in a manner that reduces protections for our platform, we will need to increase our content moderation operations, which may harm our results of operations.

In addition, the ticketing business is subject to many laws and regulations, both foreign and domestic. These laws and regulations vary from jurisdiction to jurisdiction and may sometimes conflict. Outside of ticketing regulations, creators are often subject to regulations of their own, such as permitting and crowd control requirements. Regulatory agencies or courts may claim or hold that we are responsible for ensuring that creators comply with these laws and regulations, which could greatly increase our compliance costs, expose us to litigation, subject us to fines and penalties and otherwise harm our business.

Failure to comply with ~~economic sanctions and~~anti-corruption, anti-bribery ~~anti-corruption~~ and similar laws associated with our activities outside of the United States could subject us to penalties and other adverse consequences.

We are subject to the ~~United States~~U.S. Foreign Corrupt Practices Act of 1977, as amended (FCPA), ~~the U.S. domestic bribery statute contained in 18 U.S.C. § 201, the U.S. Travel Act,~~ the United Kingdom Bribery Act 2010 (Bribery Act), and other anti-corruption and anti-bribery laws in various jurisdictions, both domestic and abroad, where we conduct ~~activities~~business. The FCPA and the Bribery Act prohibit us and our officers, directors, employees and business partners acting on our behalf, including agents, from corruptly offering, promising, authorizing or ~~have users.~~providing anything of value to a “foreign official” for the purposes of influencing official decisions or obtaining or retaining business or otherwise obtaining favorable treatment. The FCPA further requires us to make and keep books, records and accounts that accurately reflect transactions and dispositions of assets and to maintain a system of adequate internal accounting controls. The Bribery Act also prohibits “commercial” bribery not involving government officials, and accepting bribes. Our sales team sells use of our platform abroad, and we face significant risks if we fail to comply with the FCPA and other applicable anti-corruption ~~laws~~laws. We operate in many parts of the world that ~~prohibit companies and their agents and third-party business parties and intermediaries from authorizing, offering, or providing, directly or indirectly, improper payments or benefits~~have experienced governmental corruption to foreign government officials, political parties and private-sector recipients for the purpose of obtaining or retaining business, directing business to any person, or securing any advantage. In many foreign countries, particularly in countries with developing economies, it may be a local custom that businesses engage in practices that are prohibited by the FCPA or other applicable laws and regulations.some degree. We may have also direct or indirect interactions with officials and employees of government agencies or state-owned or affiliated entities and we may be held liable for the corrupt or other illegal activities of these third-party intermediaries, our employees, representatives, contractors, partners, service providers and agents, even if we do not authorize such activities. While we have policies and procedures to address compliance with such laws, we cannot ensure that all of our employees, users and agents, as well as those contractors to which we outsource certain of our business operations, will not take actions in violation of our policies or agreements and applicable law, for which we may be ultimately held responsible.

Further, as noted above, we believe it may have been used for events located in countries subject to an embargo by the United States in potential violation of the economic sanctions regulations and has filed an initial voluntary self-disclosure with OFAC. We are conducting an internal review and will then submit a final voluntary self-disclosure to OFAC. Any violation of the FCPA, the Bribery Act or other applicable ~~anti-bribery,~~ anti-corruption ~~laws,~~ and ~~economic sanctions~~anti-bribery laws could ~~result in various actions,~~subject us to significant sanctions, including ~~whistleblower complaints, adverse media coverage, investigations and actions by federal~~civil or ~~state attorneys general or foreign regulators, loss of export privileges, severe~~ criminal ~~or civil~~ fines and penalties, ~~or other sanctions, forfeiture~~disgorgement of ~~significant assets, or suspension or~~profits, injunctions and debarment from ~~U.S.~~ government contracts, as well as related stockholder lawsuits and other remedial measures, all of which ~~may have an adverse effect on~~could harm our reputation, business, results of operations and ~~prospects.~~financial condition. Responding to any ~~enforcement action~~investigation may result in a significant diversion of management’s attention and resources and significant defense costs and other professional fees. ~~Civil penalties for violations~~

Table of the economic sanctions regulations may include monetary penalties of up to approximately $295,000 or twice the value of the transaction, whichever is greater, per violation as well as criminal penalties for knowing and willful violations. A filing of a voluntary self-disclosure mitigates any potential civil penalties. At this time, we cannot determine if OFAC would impose any penalties against us or individuals for the potential violations and if any such penalties would be material to us.Contents

Failure to comply with applicable anti-money laundering laws and regulations could harm our business and result of operations.

Due to the risk of our platform being used for illegal or illicit activity, any perceived or actual breach of compliance by us with respect to anti-money laundering (AML) laws, rules, and regulations, including the Bank Secrecy Act, USA Patriot Act and Title 18 U.S.C. Sections 1956-57 and 1960, could have a significant impact on our reputation and could cause us to lose existing creators and attendees, prevent us from obtaining new creators, require us to expend significant funds to remedy civil

and criminal problems caused by violations and to avert further violations and expose us to legal risk and potential liability that could have a material effect on our business. Several of these laws require certain companies to adopt an AML compliance program, including those companies that are characterized as a money services business or money transmitter. Moreover, many states have their own AML legal regulatory regimes and interpretations and applications of those legal principles are complex and varied. If the federal government or any state government took the position that we were a money services business or money transmitter, they could require us to register as such and obtain a money transmitter license.

While we maintain that we are not a money services business or money transmitter, we have voluntarily elected to adopt an AML compliance program to mitigate the risk of our platform being used for illegal or illicit activity and to help detect and prevent fraud. Our AML compliance program is designed to foster trust in our platform and services connecting event creators and event attendees and also may mitigate our legal exposure should any federal or state regulator challenge our determination that we are not a money services business or money transmitter. Should a federal or state regulator make a determination that we have operated as an unlicensed money services business or money transmitter, we could be subject to civil and criminal fines, penalties, costs, legal fees, reputational damage or other negative consequences, all of which may ~~have an adverse effect on~~harm our business, ~~finances,~~results of operations and ~~operations.~~financial condition.

Failure to comply with laws and regulations related to payments could harm our business and results of operations.

The laws and regulations related to payments are complex, subject to change, and vary across different jurisdictions in the United States and globally. Furthermore, changes in laws, rules and regulations have occurred and may occur in the future, which may impact our business practices. In particular, in the United States, certain state jurisdictions require a money transmission license to provide certain payments services, and the applicability of state money transmission licensing laws to payment processing services such as those we provide is a matter of regulatory interpretation that is subject to change. In this regard, changes to regulatory interpretations or decisions by applicable authorities that certain of our activities should be subject to regulation under state money transmission licensing laws could subject us to investigation and the potential for resulting liability. As a result of regulatory uncertainty with respect to state money transmission licensing and regulation and federal money services business registration, we are required to spend significant time and effort to comply with those laws and regulations and to ensure that creators and attendees are complying with those laws and regulations. Any failure or claim of our failure to comply or any failure by our third-party service providers and partners to comply with such laws and regulations or other requirements ~~including the Payment Card Industry Data Security Standard (PCI-DSS),~~ could divert substantial resources, result in liabilities or force us to restructure or even to stop offering EPP, which will harm our business and results of operations.

For example, if we are deemed to be a money transmitter as defined by applicable regulation, we could be subject to certain laws, rules and regulations enforced by multiple authorities and governing bodies in the United States and numerous state and local agencies who may define money transmitter differently. ~~For example, certain states may have~~If we were required to be licensed as a ~~more expansive view~~money transmitter (or otherwise determined that obtaining state money transmission licenses would further its business purposes), we would be subject to recordkeeping and reporting requirements, as well as bonding requirements, restriction on the use of ~~money transmitter.~~ customer funds and other obligations. We would also be subject to examination and oversight buy applicable state licensing authorities.

Additionally, outside of the United States, we could be subject to additional laws, rules and regulations related to the provision of payments and financial services, and as we expand into new jurisdictions, the foreign regulations and regulators governing our business that we are subject to will expand as well. If we are found to be a money transmitter under any applicable regulation and we are not in compliance with such regulations, we may be subject to fines or other penalties in one or more jurisdictions levied by federal or state or local regulators, including state Attorneys General, as well as those levied by foreign regulators. In addition to fines, penalties for failing to comply with applicable rules and regulations could include criminal and civil proceedings, forfeiture of significant assets or other enforcement actions. We could also be required to make changes to our business practices or compliance programs as a result of regulatory scrutiny.

Additionally, we are subject to the Payment Card Industry Data Security Standard (PCI-DSS), and if we experience substantial losses related to payment card transactions or in the event of noncompliance with the PCI-DSS, we may choose to, or be required to, cease accepting certain payment cards for payment. If we were unable to accept payment cards through EPP, creators would be required to use third-party payment options, which would reduce the simplicity and ease-of-use of our platform.

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Our reported results of operations may be adversely affected by changes in accounting principles generally accepted in the United States.

Generally accepted accounting principles in the United States are subject to interpretation by the Financial Accounting Standards Board (FASB), the SEC, and various bodies formed to promulgate and interpret appropriate accounting principles. A change in these principles or interpretations could have a significant effect on our reported results of operations, and may even affect the reporting of transactions completed before the announcement or effectiveness of a change. For example, as a result of our adoption of ASU 2016-02, Leases (Topic 842) (ASC 842) which was effective for us beginning January 1, 2019, there was an increase of $3.7 million in ~~May 2014, the FASB issued Accounting Standards Update (ASU), No. 2014-09, Revenue from Contracts with Customers (Topic 606), which superseded nearly all existing revenue recognition guidance.~~

~~We face potential liability, expenses for legal claims and harm to our business based on the nature of the events business.~~

~~We face potential liability and expenses for legal claims relating~~operating lease expense related to the events business, including potential claims related to event injuries allegedly caused by us, creators, service providers, partners or unrelated third parties. For example, third parties could assert legal claims against us in connection with personal injuries related to occurrences at an event, including deaths. Even ifaccounting treatment of our ~~personnel are not involved in these occurrences, we may face legal claims and still incur substantial expenses to resolve such claims. Further, Eventbrite may provide guidance or onsite personnel~~San Francisco office lease, which was accounted for ~~event safety. In such instances, if an injury occurs at an event, we may face legal claims or additional liability for providing such services.~~

~~Unfavorable outcomes in legal proceedings may harm our business and results of operations.~~

Our results of operations may be affected by the outcome of pending and future litigation, claims, investigations, legal and administrative cases and proceedings, whether civil or criminal, or lawsuits by governmental agencies or private parties. If the results of these legal proceedings are unfavorable to us or if we are unable to successfully defend against third-party lawsuits, we may be required to pay monetary damages or may be subject to fines, penalties, injunctions or other censure that could have an adverse effect on our business, results of operations and financial condition. Even if we adequately address the issues raised by an investigation or proceeding or successfully defend a third-party lawsuit or counterclaim, we may have to devote significant financial and management resources to address these issues, which could harm our business, results of operations and financial condition.

~~Our results of operations may be adversely affected if we are subject to a protracted infringement claim or a claim that results in a significant damage award.~~

There is considerable patent and other intellectual property development activity in our industry. Our success depends on our not infringing upon the intellectual property rights of others. Our competitors, as well as a ~~number~~build-to-suit lease under ASC 840 prior to the adoption of other entities, including non-practicing entities and individuals, may own or claim to own intellectual property rights relating to our industry and may challenge the validity or scope of our intellectual property rights. From time to time, third parties, including our competitors and non-practicing entities, have claimed and may in the future claim that our products or technologies may infringe their intellectual property rights and may assert patent, copyright, trade secret and other claims based on intellectual property rights against us and our customers, suppliers and channel partners. For example, in February 2013, a non-practicing entity named Eventbrite as a defendant in a multi-defendant patent infringement claim. A claim may also be made relating to technology or intellectual property rights that we acquire or license from third parties. If we were subject to a claim of infringement, regardless of the merit of the claim or our defenses, the claim could:



	•		~~require costly litigation to resolve and the payment of substantial damages;~~
	•		~~require significant management time;~~
	•		~~cause us to enter into unfavorable royalty or license agreements;~~
	•		~~require us to discontinue the sale of products and solutions through our platform;~~
	•		~~require us to indemnify creators or third-party service providers or partners; and/or~~
	•		~~require us to expend additional development resources to redesign our platform.~~

ASC 842.

If currency exchange rates fluctuate substantially in the future, our results of operations, which are reported in U.S. dollars, could be adversely affected.

Our international operations expose us to the effects of fluctuations in currency exchange rates. WeMany of our creators live or operate outside the United States, and therefore we have significant ticket sales denominated in foreign currencies, most notably the British Pound, Euro, Canadian Dollar, Australian Dollar, Brazilian Real and Argentinian Peso. If currency exchange rates remain at current levels, currency translation could continue to negatively affect net revenue growth for events that are not listed in U.S. dollars and could also reduce the demand for U.S. dollar denominated events from attendees outside of the United States. Further, we incur expenses for employee compensation and other operating expenses at our international locations in the local ~~currency, and accept payment in currencies other than the U.S. dollar. Since~~currency. Because we conduct business in currencies other than U.S. dollars but report our results of operations in U.S. dollars, we face exposure to fluctuations in currency exchange rates, which could ~~have a negative impact on~~harm our results of operations.

Our business may be subject to sales tax and other indirect taxes in various jurisdictions. In addition, creators may also be subject to certain taxes.

The application of indirect taxes, such as sales and use tax, amusement tax, value-added tax, goods and services tax, business tax and gross receipts tax, to businesses like ours and to creators and attendees is a complex and evolving issue. Significant judgment is required to evaluate applicable tax obligations and as a result, amounts recorded are estimates and are subject to adjustments. In many cases, the ultimate tax determination is uncertain because it is not clear how new and existing statutes might apply to our business.

One or more states, localities, the federal government or other countries may seek to impose additional reporting, record-keeping or indirect tax collection obligations on businesses like ours that facilitate online commerce. For example, taxing authorities in the United States and other countries have identified e-commerce platforms as a means to calculate, collect and remit indirect taxes for transactions taking place over the Internet, and are considering related legislation. Certain jurisdictions have enacted laws which became effective in 2018 and 2019 or will become effective later requiring marketplaces to report user activity or collect and remit taxes on certain items sold on the marketplace. Imposition of an information reporting or tax collection requirement could decrease creator or attendee activity on our platform, which would harm our business. New legislation could require us or creators to incur substantial costs in order to comply, including costs associated with tax calculation, collection and remittance and audit requirements, which could make using our platform less attractive and could adversely affect our business and results of operations.

We face sales and use tax and value-added tax audits in certain states and international jurisdictions and it is possible that we could face additional sales and use tax and value-added tax audits in the future in additional jurisdictions and that our liability for these taxes could exceed our reserves as state or international tax authorities could assert that we are obligated to collect additional amounts as taxes from creators and remit those taxes to those authorities. We could also be subject to audits and assessments with respect to states and international jurisdictions for which we have not accrued tax liabilities. A successful assertion that we should be collecting additional sales or other taxes on our services in jurisdictions where we have not historically done so and do not accrue for sales or other taxes could result in substantial tax liabilities for past sales, discourage creators from using our platform or otherwise harm our business and results of operations. Although we have reserved for potential payments of possible past tax liabilities in our financial statements as disclosed in Note 10 of the Notes to Unaudited Interim Condensed Consolidated Financial Statements, if these liabilities exceed such reserves, our financial condition will be harmed.

Our international operations subject us to potential adverse tax consequences and additional taxes.

We generally conduct our international operations through wholly owned subsidiaries and report our taxable income in various jurisdictions worldwide based upon our business operations in those jurisdictions. Because of these international operations, we may be subject to adverse tax changes or interpretation, increased taxes due to increased international expansion, and tax charges due to complex intercompany agreements.

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We may be subject to income taxation in several jurisdictions around the world with increasingly complex tax laws, the application of which can be uncertain. The amount of taxes we pay in these jurisdictions could increase substantially as a result of changes in the applicable tax principles, including increased tax rates, new tax laws or revised interpretations of existing tax laws and precedents, which could have an adverse effect on our liquidity and results of operations. In addition, the authorities in these jurisdictions could review our tax returns and impose additional tax, interest and penalties, and the authorities could claim that various withholding requirements apply to us or assert that benefits of tax treaties are not available to us, any of which could have a negative impact on us or our results of operations. As we earn an increasing portion of our revenue and accumulate a greater portion of our cash flow in foreign jurisdictions, we could face a higher effective tax rate and incremental cash tax payments.

Additionally, our intercompany relationships are subject to complex transfer pricing regulations administered by taxing authorities in various jurisdictions. The relevant taxing authorities may disagree with our determinations as to the income and expenses attributable to specific jurisdictions. If such a disagreement were to occur, and our position was not sustained, we could be required to pay additional taxes, interest and penalties, which could result in one-time tax charges, higher effective tax rates and reduced cash flows and may harm our results of operations and financial condition. ~~We believe that our financial statements reflect adequate reserves to cover such a contingency, but there can be no assurances in that regard.~~

Our ability to use our net operating losses to offset future taxable income may be subject to certain limitations.

As of December 31, 2017, we had net operating loss carryforwards (NOLs) for federal and California income tax purposes of approximately $135.9 million and $46.0 million, respectively, which may be available to offset tax income in the future. In general, under Section 382 of the Internal Revenue Code of 1986, as amended (Code), a corporation that undergoes an “ownership change” (generally, a greater than 50 percentage point change in our equity ownership by certain stockholders or groups of stockholders) is subject to limitations on its ability to utilize its pre-change NOLs to offset future taxable income. We have undergone ownership changes in the past, which have resulted in ~~minor~~ limitations on our ability to utilize our NOLs, and future changes in our stock ownership, some of which are outside of our control, could result in an ownership change under Section 382 of the Code. The existing NOLs of some of our subsidiaries may be subject to limitations arising from ownership changes prior to, or in connection with, their acquisition by us. Furthermore, our ability to utilize NOLs of companies that we may acquire in the future may be subject to limitations. There is also a risk that, due to regulatory changes, such as suspensions on the use of NOLs or other unforeseen reasons, our existing NOLs could expire or otherwise be unavailable to offset future income tax liabilities, including for state tax purposes. For these reasons, we may not be able to utilize some portion of our NOLs ~~none of which are currently reflected on our balance sheet,~~ even if we attain profitability.

On March 27, 2020, the President signed the Coronavirus Aid, Relief, and Economic Security Act (the CARES Act), the bipartisan $2 trillion economic relief package aimed at helping American workers and businesses impacted by the COVID-19 pandemic. The CARES Act, among other things, temporarily removes the current-law taxable income limitation established under the Tax Cuts and Jobs Act ~~(Tax Act) was enacted on December 22,~~of 2017, and ~~significantly reforms the Code. The Tax Act, among other things, includes changes~~permits NOL carryovers and carrybacks to U.S. federal tax rates and the rules governing net operating loss carryforwards. For NOLs arising in tax years beginning after December 31, 2017, the Tax Act limits a taxpayer’s ability to utilize NOL carryforwards to 80%offset 100% of taxable income (as calculated before taking the NOL carryforwards into account). In addition, NOLs arising in tax years ending after December 31, 2017 can be carried forward indefinitely, but carryback is generally prohibited. NOLs generated in taxfor taxable years beginning before ~~January 1,~~2021. In addition, the CARES Act allows NOLs incurred in 2018, ~~will not~~2019 and 2020 to be ~~subject~~carried back to the taxable income limitation, and NOLs generated in tax years ending before January 1, 2018 will continue to have a two-year carryback and twenty-year carryforward period. As we maintain a full valuation allowance against our U.S. NOLs, these changes will not impact our balance sheet as of December 31, 2017. However, in future years, at the time a deferred tax asset is recognized related to our NOLs, the changes in the carryforward/carryback periods as well as the new limitation on use of NOLs may significantly impact our valuation allowance assessments for NOLs generated after December 31, 2017.

We have incurred indebtedness, which could adversely affect our ability to adjust our business to respond to competitive pressures and to obtain sufficient funds to satisfy our future research and development needs, to protect and enforce our intellectual property and to meet other needs.

In September 2018, we entered into a credit agreement (Credit Agreement) with the lenders party thereto and JPMorgan Chase Bank, N.A., as the administrative agent (in such capacity, Administrative Agent). The Credit Agreement provides for (i) the New Term Loans in the aggregate principal amount of $75.0 million and (ii) the New Revolving Credit Facility in aggregate principal amount of $75.0 million. The New Revolving Credit Facility includes a $10.0 million subfacility for the issuance of letters of credit. The full amount of the New Term Loans was drawn on September 27, 2018 (Closing Date). As of September 30, 2018, we had $75.0 million of principal indebtedness outstanding under the Credit Agreement. The New Term Loans and the New Revolving Credit Facility will each mature on the fifth anniversary of the Closing Date. The Credit Facilities are guaranteed by the our existing and future direct and indirect wholly owned material domestic subsidiaries (Guarantors). Obligations under the New Credit Facilities are secured by first priority security interests in substantially all of the our and each of the ~~Guarantor’s current and future assets, including a pledge~~five preceding taxable years. The NOL provisions of the ~~capital stock of subsidiaries held by us or the Guarantors~~

~~(which pledge, in the case of any foreign subsidiary,~~CARES Act is ~~limited~~not expected to ~~65% of the voting capital stock and 100% of the non-voting stock of such foreign subsidiary).~~

The Credit Agreement contains, and any additional debt financing we may incur would likely contain, covenants requiring us to maintain or adhere to certain covenants that restrict our operations, which include limitations on our ability to, among other things: incur additional indebtedness; create liens on property; engage in mergers, consolidations and other fundamental changes; dispose of assets; make investments, loans or advances; make certain acquisitions; engage in certain transactions with affiliates; declare or pay dividends on, or repurchase, our stock; and change our lines of business or fiscal year.

Complying with these covenants could adversely affect our ability to respond to changes in our business and manage our operations. In addition, these covenants could affect our ability to invest capital in new businesses and fund capital expenditures for existing businesses. Our ability to comply with these covenants and other provisions in our Credit Agreement and any future credit facilities or debt instruments may be affected by changes in our operating and financial performance, changes in general business and economic conditions, adverse regulatory developments or other events beyond our control. A failure by us to comply with the restrictive covenants and any financial ratios contained in our Credit Agreement and any future credit facilities or debt instruments could result in an event of default. Upon the occurrence of an event of default, the lenders could elect to declare all amounts outstanding to be due and payable and exercise other remedies as set forth in our Credit Agreement and any future credit facilities or debt instruments. In addition, if we are in default, we may be unable to borrow additional amounts under any such facilitiesa cash benefit to the ~~extent that they would otherwise beavailable and~~Company nor did it impact our ability to obtain future financing may also be impacted negatively. If the indebtedness under our Credit Agreement and any future credit facilities or debt instruments were to be accelerated, it would have a material adverse effect on our future financial condition.NOL balance upon enactment.

Our failure to raise additional capital or generate cash flows necessary to expand our operations and invest in new technologies in the future could reduce our ability to compete successfully and adversely affect our results of operations.

We may need to raise additional funds, and we may not be able to obtain additional debt or equity financing on favorable terms, if at all. If we raise additional equity financing, our security holders may experience significant dilution of their ownership interests, and any new equity securities we issue could have rights, preferences and privileges superior to those of holders of our Class A common stock and Class B common stock. If we engage in debt financing, we may be required to accept terms that restrict our ability to incur additional indebtedness, force us to maintain specified liquidity or other ratios or restrict our ability to pay dividends or make acquisitions, or agree to other restrictive covenants. If we need additional capital and cannot raise it on acceptable terms, if at all, we may not be able to, among other things:



	•		~~develop and enhance our platform and solutions;~~
	•		~~continue to expand our technology development, sales and marketing organizations;~~
	•		~~hire, train and retain employees;~~
	•		~~respond to competitive pressures or unanticipated working capital requirements; or~~
	•		~~pursue acquisition opportunities.~~

In addition, access to our existing lines of credit under the Credit Agreement are subject to certain financial and other covenants. Our inability to do any of the foregoing could reduce our ability to compete successfully and could have an adverse effect on our business.

If we fail to maintain an effective system of disclosure controls and internal control over financial reporting, our ability to produce timely and accurate financial statements or comply with applicable regulations could be impaired.

As a public company, we are subject to the reporting requirements of the Exchange Act, the Sarbanes-Oxley Act and the listing standards of the New York Stock Exchange (NYSE). We expect that the requirements of these rules and regulations will continue to increase our legal, accounting and financial compliance costs, make some activities more difficult, time consuming and costly, and place significant strain on our personnel, systems and resources. The Sarbanes-Oxley Act requires, among other things, that we maintain effective disclosure controls and procedures, and internal control over financial reporting. Our disclosure controls and procedures are designed to ensure that information required to be disclosed by us in the reports that we file with the SEC is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms. We ~~are continuing to improve our internal control over financial reporting. We~~ have expended, and anticipate that we will continue to expend, significant resources in order to maintain and improve the effectiveness of our disclosure controls and procedures and internal control over financial reporting.

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Our current controls and any new controls that we develop may become inadequate because of changes in conditions in our business, including increased complexity resulting from our international expansion. ~~Further, weaknesses in our disclosure controls or our internal control over financial reporting may be discovered in the future.~~ Any failure to develop or maintain effective controls, or any difficulties encountered in their implementation or improvement, could harm our results of operations or cause us to fail to meet our reporting obligations and may result in a restatement of our financial statements for prior periods. Any failure to implement and maintain effective internal control over financial reporting could also adversely affect the results of management reports and independent registered public accounting firm audits of our internal control over financial reporting that we ~~will eventually be~~are required to include in our periodic reports that ~~will be filed~~we file with the SEC. While our management has previously been, and will continue in the future to be, required to perform an evaluation of our internal control over financial reporting, our independent registered public accounting firm was not required to perform such an evaluation prior to the year ended December 31, 2019, which is the date we were no longer an emerging growth company. Accordingly, we are required to include in each of our Annual Reports on Form 10-K an attestation report on internal control over financial reporting issued by our independent registered accounting firm. There can be no assurance that we or our independent registered auditors will not in the future identify one or more material weaknesses in our internal control over financial reporting, which may have a negative impact on our ability to timely and accurately produce financial statements or which may negatively impact the confidence level of our stockholders and other market participants with respect to our ability to produce timely and accurate financial statements. Ineffective disclosure controls and procedures and internal control over financial reporting could also cause investors to lose confidence in our reported financial and other information, which would likely have a negative effect on the market price of our Class A common stock. In addition, if we are unable to continue to meet these requirements, we may not be able to remain listed on the NYSE.

Our independent registered public accounting firm is not required to formally attest to the effectiveness of our internal control over financial reporting until after we are no longer an “emerging growth company” as defined in the JOBS Act. At such time, our independent registered public accounting firm may issue a report that is adverse in the event it is not satisfied with the level at which our internal control over financial reporting is documented, designed or operating. Any failure to maintain effective disclosure controls and internal control over financial reporting could have an adverse effect on our business and results of operations and could cause a decline in the price of our Class A common stock.

Risks Related to Ownership of Our Class A Common Stock

We have a limited operating history in an evolving industry which makes it difficult to evaluate our current business future prospects and increases the risk of your investment.

We launched operations in 2006. This limited history in an evolving industry makes it difficult to effectively assess or forecast our future prospects. You should consider our business and prospects in light of the risks and difficulties we encounter or may encounter. These risks and difficulties include our ability to cost-effectively acquire new creators and engage and retain existing creators, maintain the quality of our technology infrastructure that can efficiently and reliably handle ticket sales and event management services globally and the deployment of new features and solutions and successfully compete with other companies that are currently in, or may enter, the ticketing and event solution space. Additional risks include our ability to effectively manage growth, responsibly use the data that creators and attendees share with us, process, store, protect and use personal data in compliance with governmental regulation, contractual obligations and other legal obligations related to privacy and security and avoid interruptions or disruptions in our service or slower than expected load times for our platform. Other risks posed by our limited operating history include the ability to hire, integrate and retain world class talent at all levels of ~~the~~our company, continue to expand our business in markets outside the United States, and defend ourselves against litigation, regulatory, intellectual property, privacy or other claims. If we fail to address the risks and difficulties that we face, including those associated with the challenges listed above, our business and our results of operations will be ~~adversely affected.~~

harmed.

The market price of our Class A common stock may be volatile and may decline regardless of our operating performance.

Prior to our initial public offering, there was no public market for shares of our Class A common stock. The market prices of the securities of other newly public companies have historically been highly volatile. The market price of our Class A common stock has in the past, and may in the future, fluctuate significantly in response to numerous factors, many of which are beyond our control, including, but not limited to:

•overall performance of the equity markets and/or publicly-listed technology companies;

•actual or anticipated fluctuations in our net revenue or other operating metrics;

•changes in the financial projections we provide to the public or our failure to meet these projections;

•failure of securities analysts to initiate or maintain coverage of us, changes in financial estimates by any securities analysts who follow our company or our failure to meet the estimates or the expectations of investors;

•the economy as a whole and market conditions in our industry;

•rumors and market speculation involving us or other companies in our industry;

•announcements by us or our competitors of significant innovations, acquisitions, strategic partnerships, joint ventures or capital commitments;

•new laws or regulations or new interpretations of existing laws or regulations applicable to our business;

•lawsuits threatened or filed against us;

•recruitment or departure of key personnel; and

•other events or factors, including those resulting from war, public health concerns and epidemics, incidents of terrorism or responses to these events.



	•		~~overall performance of the equity markets and/or publicly-listed technology companies;~~
	•		~~actual or anticipated fluctuations in our net revenue or other operating metrics;~~
	•		~~changes in the financial projections we provide to the public or our failure to meet these projections;~~
	•		failure of securities analysts to initiate or maintain coverage of us, changes in financial estimates by any securities analysts who follow our company or our failure to meet the estimates or the expectations of investors;
	•		~~the economy as a whole and market conditions in our industry;~~
	•		~~rumors and market speculation involving us or other companies in our industry;~~
	•		~~announcements by us or our competitors of significant innovations, acquisitions, strategic partnerships, joint ventures or capital commitments;~~
	•		~~new laws or regulations or new interpretations of existing laws or regulations applicable to our business;~~
	•		~~lawsuits threatened or filed against us;~~
	•		~~recruitment or departure of key personnel;~~
	•		~~other events or factors, including those resulting from war, incidents of terrorism or responses to these events; and~~
	•		~~the expiration of contractual lock-up or market standoff agreements.~~

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In addition, extreme price and volume fluctuations in the stock markets have affected and continue to affect many technology companies’ stock prices. Often, their stock prices have fluctuated in ways unrelated or disproportionate to the companies’ operating performance. The global stock markets have experienced, and may continue to experience, significant volatility as a result of the COVID-19 pandemic, and the price of our Class A common stock has been volatile and has decreased significantly in recent months. The COVID-19 pandemic and the significant uncertainties it has caused for the global economy, business activity, and business confidence have had, and is likely to continue to have, a significant effect on the market price of securities generally, including our Class A common stock. In the past, stockholders have filed securities class action litigation following periods of market volatility. ~~If we were~~For example, beginning on April 15, 2019, purported stockholders of our company filed putative securities class action against Eventbrite, certain of our executives and directors, and our underwriters for the IPO, on behalf of a putative class of persons who purchased or acquired Eventbrite securities traceable to ~~become involved~~our IPO and/or who purchased or acquired Eventbrite securities between September 20, 2018 and May 1, 2019, inclusive. During this period, the closing price of our Class A common stock ranged from a high of $37.97 to a low of $19.06. See the risk factor above titled “Unfavorable outcomes in ~~securities litigation, it could subject us to substantial costs, divert resources and the attention of management from~~legal proceedings may harm our business and ~~harm our business.~~results of operations.”

Moreover, because of these fluctuations, comparing our results of operations on a period-to-period basis may not be meaningful. You should not rely on our past results as an indication of our future performance. This variability and unpredictability could also result in our failing to meet the expectations of industry or financial analysts or investors for any period. If our net revenue or results of operations fall below the expectations of analysts or investors or below any forecasts we may provide to the market, or if the forecasts we provide to the market are below the expectations of analysts or investors, the price of our Class A common stock could decline substantially. Such a stock price decline could occur even when we have met any previously publicly stated net revenue or earnings forecasts that we may provide.

The dual class structure of our common stock has the effect of concentrating voting control with our directors, executive officers and their affiliates and that may depress the trading price of our Class A common stock.

Our Class B common stock has ten votes per share and our Class A common stock has one vote per share. As of ~~September 30, 2018,~~March 31, 2020, our directors, executive officers and stockholders holding more than 5% of our outstanding shares, and their affiliates, beneficially ~~own~~owned in the aggregate ~~70.4%~~81.4% of the voting power of our capital stock. Because of the ten-to-one voting ratio between our Class B and Class A common stock, the holders of our Class B common stock collectively will continue to control a majority of the combined voting power of our common ~~stock.~~stock and therefore be able to control all matters submitted to our stockholders for approval until September 20, 2028, the date that is the ten-year anniversary of the closing of our IPO. This concentrated control will limit or preclude your ability to influence corporate matters for the foreseeable future, including the election of directors, amendments of our organizational documents, and any merger, consolidation, sale of all or substantially all of our assets, or other major corporate transaction requiring stockholder approval. In addition, this may prevent or discourage unsolicited acquisition proposals or offers for our capital stock that you may feel are in your best interest as one of our stockholders.

Future transfers by holders of Class B common stock will generally result in those shares converting to Class A common stock, subject to limited exceptions, such as certain transfers effected for estate planning purposes. The conversion of Class B common stock to Class A common stock will have the effect, over time, of increasing the relative voting power of those holders of Class B common stock who retain their shares in the ~~long term.~~long-term.

In addition, certain index providers, such as S&P Dow Jones, have restrictions on including companies with multiple-class share structures in ~~July 2017, Standard & Poor’s announced that they would cease to allow most newly public companies utilizing dual or multi-class capital structures to be included in~~certain of their indices. ~~Affected indices include~~Accordingly, the ~~S&P 500, S&P MidCap 400, and S&P SmallCap 600, which together make up the S&P Composite 1500. Under the announced policies, our~~ dual class ~~capital~~ structure ~~would make~~of our common stock makes us ineligible for inclusion in ~~any of these~~certain indices and, as a result, mutual funds, exchange-traded funds and other investment vehicles that attempt to passively track ~~these~~those indices ~~will~~may not ~~be investing~~invest in our

~~stock. These policies are new~~ Class A common stock and ~~it is as of yet unclear what effect, if any, they will have on the valuations of publicly-traded companies excluded from the indices, but it is possible that they~~ may ~~depress these valuations compared to those of other similar companies that are included.~~

~~We are an emerging growth company, and any decision on our part to comply only with certain reduced reporting and disclosure requirements applicable to emerging growth companies could~~ make our Class A common stock less attractive to other investors.

We It is possible that these policies may depress valuations of publicly-traded companies excluded from such indices, as compared to similar companies that are an emerging growth company, and, for as long as we continue to be an emerging growth company, we may choose to take advantage of exemptions from various reporting requirements applicable to other public companies but not to “emerging growth companies,” including:



	•		~~not being required to have our independent registered public accounting firm audit our internal control over financial reporting under Section 404 of the Sarbanes Oxley Act;~~
	•		~~reduced disclosure obligations regarding executive compensation in our periodic reports and annual report on Form 10-K; and~~
	•		~~exemptions from the requirements of holding a non-binding advisory vote on executive compensation and stockholder approval of any golden parachute payments not previously approved.~~

~~Our status as an emerging growth company will end as soon as any of the following takes place:~~



	•		~~the last day of the fiscal year in which we have more than $1.07 billion in annual revenue;~~
	•		~~the date we qualify as a “large accelerated filer,” with at least $700 million of equity securities held by non-affiliates;~~
	•		~~the date on which we have issued, in any three-year period, more than $1.0 billion in non-convertible debt securities; or~~
	•		~~the last day of the fiscal year ending after the fifth anniversary of the completion of our initial public offering.~~

We cannot predict if investors will find our Class A common stock less attractive if we choose to rely on the exemptions afforded to emerging growth companies. If some investors find our Class A common stock less attractive because we reply on any of these exemptions, there may beincluded. As a ~~less active trading market for our Class A common stock and~~result, the market price of our Class A common stock ~~may~~could be ~~more volatile.~~harmed.

Under the JOBS Act, emerging growth companies can also delay adopting new or revised accounting standards until such time as those standards apply to private companies. We have elected to use this extended transition period for complying with new or revised accounting standards that have different effective dates for public and private companies until the earlier of the dateCommencing December 31, 2019, we ~~(i)~~ are no longer an “emerging growth company,” and the reduced disclosure requirements applicable to emerging growth companies no longer apply to us.

As of June 28, 2019, the market value of our common stock that was held by non-affiliates exceeded $700 million, so we no longer qualified for emerging growth company ~~or (ii) affirmatively and irrevocably opt out~~status as of December 31, 2019. As a large-accelerated filer, we are now subject to certain disclosure requirements that are applicable to other public companies that were not applicable to us as an emerging growth company. These requirements include:

•compliance with the ~~extended transition period provided~~auditor attestation requirements in the ~~JOBS Act. As~~assessment of our internal control over financial reporting;

•compliance with any requirement that may be adopted by the Public Company Accounting Oversight Board regarding mandatory audit firm rotation or a ~~result,~~supplement to the auditor’s report providing additional information about the audit and the financial statements;

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•full disclosure obligations regarding executive compensation; and

•compliance with the requirements of holding a nonbinding advisory vote on executive compensation and shareholder approval of any golden parachute payments not previously approved.

Compliance with these additional requirements may increase our compliance and financial ~~statements~~reporting expenses and may ~~not be comparable~~divert management’s attention from other aspects of our business. Failure to ~~companies that~~ comply with ~~new~~these requirements could subject us to enforcement actions by the SEC, which could divert management’s attention, damage our reputation and harm our business, results of operations or ~~revised accounting pronouncements as of public company effective dates.~~financial condition.

If securities or industry analysts do not publish or cease publishing research, or publish inaccurate or unfavorable research, about our business, the price of our Class A common stock and trading volume could decline.

The trading market for our Class A common stock ~~will depend~~depends in part on the research and reports that securities or industry analysts publish about us or our business. If industry analysts ~~do not publish or~~ cease publishing research on our company, the trading price for our Class A common stock would be negatively affected. If one or more of the analysts who cover us downgrade our Class A common stock or publish inaccurate or unfavorable research about our business, our Class A common stock price would likely decline. If one or more of these analysts cease coverage of us or fail to publish reports on us on a regular basis, demand for our Class A common stock could decrease, which might cause our Class A common stock price and trading volume to decline.

Sales of substantial amounts of our Class A common stock in the public markets, ~~such as when our lock-up restrictions are released,~~ or the perception that sales might occur, could cause the market price of our Class A common stock to decline.

Sales of a substantial number of shares of our Class A common stock into the public market, particularly sales by our directors, executive officers, and principal stockholders, or the perception that these sales might occur, could cause the market price of our Class A common stock to decline. ~~Substantially all~~As of May 1, 2020 we had 63,527,159 shares of Class A common stock outstanding and 23,598,116 shares of Class B common stock outstanding.

Sales of our securities that were outstanding prior to the completion of our initial public offering are currently restricted from resale as a result of lock-up and market standoff agreements. These securities will become available to be sold 180 days after the date of the Prospectus. Goldman Sachs & Co. LLC and J.P. Morgan Securities LLCcommon stock may ~~in their discretion, permit our security holders~~make it more difficult for us to sell ~~shares prior to the expiration of the restrictive provisions contained~~equity securities in the ~~lock-up agreements. Sales of~~future at a ~~substantial number of such shares upon expiration of the lock-up~~time and ~~market standoff agreements, the perception~~at a price that ~~such~~we deem appropriate. These sales ~~may occur or early release of these agreements~~also could cause our ~~market~~stock price to fall orand make it more difficult for you to sell ~~your Class A common stock at a time and price that you~~

deem appropriate. Shares held by directors, executive officers and other affiliates will also be subject to volume limitations under Rule 144 under the Securities Act of 1933, as amended (Securities Act), and various vesting agreements.

In addition, as of September 30, 2018, we had 22,190,858 options outstanding that, if fully exercised, would result in the issuance of shares of Class B common stock. All of the shares of Class B common stock issuable upon the exercise of stock options and the shares reserved for future issuance under our equity incentive plans are registered for public resale under the Securities Act. Accordingly, these shares will be able to be freely sold in the public market upon issuance, subject to existing lock-up or market standoff agreements, volume limitations under Rule 144 for our executive officers and directors and applicable vesting requirements.

~~As of September 30, 2018, the holders of 66,109,314~~ shares of our ~~Class B~~ common stock have rights, subject to some conditions, to require us to file registration statements for the public resale of the Class A common stock issuable upon conversion of such shares or to include such shares in registration statements that we may file for us or other stockholders. Any registration statement we file to register additional shares, whether as a result of registration rights or otherwise, could cause the market price of our Class A common stock to decline or be volatile.stock.

Our issuance of additional capital stock in connection with financings, acquisitions, investments, our stock incentive plans or otherwise will dilute all other stockholders.

~~We expect~~In connection with the execution of the credit agreement we entered into in May 2020, we entered into a stock purchase agreement, pursuant to which we are obligated to issue ~~additional capital~~and sell 2,599,174 shares of Class A common stock ~~in the future that will result~~for a purchase price of $0.01 per share, resulting in dilution to ~~all other stockholders.~~our equity holders. In addition, we granted the purchaser of these shares certain registration rights and are required to register the resale of the shares. We may also raise capital through additional equity or equity-linked financings. We expect to grant equity awards to employees, directors and consultants under our stock incentive plans. ~~We may also raise capital through equity financings in the future.~~ As part of our business strategy, we may acquire or make investments in complementary companies, products or technologies and issue equity securities to pay for any such acquisition or investment. Any such issuances of additional capital stock may cause stockholders to experience significant dilution of their ownership interests and the per share value of our Class A common stock to decline.

The requirements of being a public company may strain our resources, divert management’s attention and affect our ability to attract and retain executive management and qualified board members.

As a public company, we are subject to the reporting requirements of the Exchange Act, the listing standards of the NYSE and other applicable securities rules and regulations. We expect that the requirements of these rules and regulations will continue to increase our legal, accounting and financial compliance costs, make some activities more difficult, time-consuming and costly, and place significant strain on our personnel, systems and resources. ~~For example, the Exchange Act requires, among other things, that we file annual, quarterly and current reports with respect to our business and results of operations.~~ As a result of the complexity involved in complying with the rules and regulations applicable to public companies, our management’s attention may be diverted from other business concerns, which could harm our business, results of operations and financial condition. Although we have already hired additional employees to assist us in complying with these requirements, we may need to hire more employees in the future or engage outside consultants, which will increase our operating expenses. Additionally, as we are no longer an emerging growth company, we need to comply with additional disclosure and reporting requirements, including accelerated filing deadlines and an attestation report on internal control over financial reporting as of each fiscal year-end issued by our independent registered public accounting firm. We are also required to include additional information regarding executive compensation in our annual proxy statement and at our 2020 annual meeting of stockholders we will hold a nonbinding advisory vote on the frequency of the nonbinding advisory vote on executive compensation at our annual meetings of stockholders. We will take into account the outcome of this vote in determining the frequency at which we conduct future nonbinding advisory votes on executive compensation.

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In addition, changing laws, regulations and standards relating to corporate governance and public disclosure are creating uncertainty for public companies, increasing legal and financial compliance costs, and making some activities more time-consuming. These laws, regulations and standards are subject to varying interpretations, in many cases due to their lack of specificity, and, as a result, their application in practice may evolve over time as new guidance is provided by regulatory and governing bodies. This could result in continuing uncertainty regarding compliance matters and higher costs necessitated by ongoing revisions to disclosure and governance practices. We intend to invest substantial resources to comply with evolving laws, regulations and standards, and this investment may result in increased general and administrative expenses and a diversion of management’s time and attention from business operations to compliance activities. If our efforts to comply with new laws, regulations and standards differ from the activities intended by regulatory or governing bodies due to ambiguities related to their application and practice, regulatory authorities may initiate legal proceedings against us and our business may be harmed.

We also expect that ~~being a public company and~~ these new rules and regulations will make it more expensive for us to obtain director and officer liability insurance, and we may be required to accept reduced coverage or incur substantially higher costs to obtain coverage. These factors could also make it more difficult for us to attract and retain qualified members of our board of directors, particularly to serve on our audit committee and compensation committee, and qualified executive officers.

As a result of disclosure of information in filings required of a public company, our business, results of operations and financial condition ~~will become~~are more visible, which may result in an increased risk of threatened or actual litigation, including by competitors and other third parties. If such claims are successful, our business, ~~and~~ results of operations and financial condition could be harmed, and even if the claims do not result in litigation or are resolved in our favor, these claims, and the time and resources necessary to resolve them, could divert the resources of our management and harm our business, results of operations and financial condition.

The individuals who now constitute our senior management team have limited experience managing a publicly-traded company and limited experience complying with the increasingly complex laws pertaining to public companies. Our senior management team may not successfully or efficiently manage our ~~transition to being~~regulatory and reporting obligations as a public ~~company subject to significant regulatory oversight and reporting obligations.~~company.

We do not intend to pay dividends on our Class A common stock and, consequently, the ability of Class A common stockholders to achieve a return on investment will depend on appreciation in the price of our Class A common stock.

We have never declared or paid any dividends on our capital stock. We intend to retain any earnings to finance the operation and expansion of our business, and we do not anticipate paying any cash dividends in the foreseeable future. As a result, Class A common stockholders may only receive a return on your investment in our Class A common stock if the market price of our Class A common stock increases.

Provisions in our charter documents and under Delaware law could make an acquisition of our company more difficult, limit attempts by our stockholders to replace or remove our current board of directors and limit the market price of our Class A common stock.

Provisions ~~that will be~~ in our amended and restated certificate of incorporation and amended and restated bylaws may have the effect of delaying or preventing a change of control or changes in our management. Our amended and restated certificate of incorporation and amended and restated bylaws include provisions that:

•provide that our board of directors be classified into three classes of directors with staggered three-year terms;

•permit the board of directors to establish the number of directors and fill any vacancies and newly-created directorships;

•require super-majority voting to amend some provisions in our amended and restated certificate of incorporation and amended and restated bylaws;

•authorize the issuance of “blank check” preferred stock that our board of directors could use to implement a stockholder rights plan;

•provide that only the Chairperson of our board of directors, our Chief Executive Officer, or a majority of our board of directors is authorized to call a special meeting of stockholders;

•provide for a dual class common stock structure in which holders of our Class B common stock have the ability to control the outcome of matters requiring stockholder approval, even if they own significantly less than a majority of the outstanding shares of our Class A and Class B common stock, including the election of directors and significant corporate transactions, such as a merger or other sale of our company or its assets;

•prohibit stockholder action by written consent, which requires all stockholder actions to be taken at a meeting of our stockholders;

•provide that the board of directors is expressly authorized to make, alter or repeal our bylaws; and

•advance notice requirements for nominations for election to our board of directors or for proposing matters that can be acted upon by stockholders at annual stockholder meetings.



	•		~~provide that our board of directors will be classified into three classes of directors with staggered three-year terms;~~
	•		~~permit the board of directors to establish the number of directors and fill any vacancies and newly-created directorships;~~
	•		~~require super-majority voting to amend some provisions in our amended and restated certificate of incorporation and amended and restated bylaws;~~
	•		~~authorize the issuance of “blank check” preferred stock that our board of directors could use to implement a stockholder rights plan;~~
	•		~~provide that only the Chairperson of our board of directors, our Chief Executive Officer, or a majority of our board of directors will be authorized to call a special meeting of stockholders;~~
	•		provide for a dual class common stock structure in which holders of our Class B common stock have the ability to control the outcome of matters requiring stockholder approval, even if they own significantly less than a majority of the outstanding shares of our Class A and Class B common stock, including the election of directors and significant corporate transactions, such as a merger or other sale of our company or its assets;
	•		~~prohibit stockholder action by written consent, which requires all stockholder actions to be taken at a meeting of our stockholders;~~
	•		~~provide that the board of directors is expressly authorized to make, alter or repeal our bylaws; and~~
	•		~~advance notice requirements for nominations for election to our board of directors or for proposing matters that can be acted upon by stockholders at annual stockholder meetings.~~

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Moreover, Section 203 of the Delaware General Corporation Law may discourage, delay, or prevent a change in control of our company. Section 203 imposes certain restrictions on mergers, business combinations, and other transactions between us and holders of 15% or more of our common stock.

Our amended and restated bylaws designate a state or federal court located within the State of Delaware as the exclusive forum for certain litigation that may be initiated by our stockholders, which could limit stockholders’ ability to obtain a favorable judicial forum for disputes with us.

Our amended and restated bylaws provide that a state or federal court located within the State of Delaware will be the exclusive forum for:



	•		~~any derivative action or proceeding brought on our behalf;~~
	•		~~any action asserting a breach of fiduciary duty;~~
	•		~~any action asserting a claim against us arising pursuant to the Delaware General Corporation Law, our amended and restated certificate of incorporation, or our amended and restated bylaws; or~~
	•		~~any action asserting a claim against us that is governed by the internal affairs doctrine.~~

•any derivative action or proceeding brought on our behalf;

•any action asserting a breach of fiduciary duty;

•any action asserting a claim against us arising pursuant to the Delaware General Corporation Law, our amended and restated certificate of incorporation, or our amended and restated bylaws; or

•any action asserting a claim against us that is governed by the internal affairs doctrine.

This choice of forum provision may limit a stockholder’s ability to bring a claim in a judicial forum that it finds favorable for disputes with us or any of our directors, officers or other employees, which may discourage lawsuits with respect to such claims. Alternatively, if a court were to find the choice of forum provision ~~which will be contained in our amended and restated bylaws~~ to be inapplicable or unenforceable in an action, we may incur additional costs associated with resolving such action in other jurisdictions, which could harm our business, results of operations and financial condition.

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Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Unregistered Sales of Equity Securities

~~Option and Common Stock Issuances~~There were no sales of unregistered equity securities during the three months ended March 31, 2020.

From July 1, 2018 through September 18, 2018, we granted to our employees, consultants and other service providers options to purchase an aggregate of 4,878,897 shares of common stock under our 2010 Stock Option Plan (the 2010 Plan) at an exercise price of $13.72 per share.

From July 1, 2018 through September 18, 2018, we issued and sold to our employees, consultants and other service providers an aggregate of 535,997 shares of common stock upon the exercise of options under our 2010 Plan at exercise prices ranging from $0.30 to $13.72 per share, for a weighted-average exercise price of $5.93 per share.

~~From July 1, 2018 through September 30, 2018, we issued 81,158 shares of our common stock in business acquisition transactions.~~

We believe these transactions were exempt from registration under the Securities Act in reliance upon Section 4(a)(2) of the Securities Act, Regulation D promulgated thereunder or Rule 701 promulgated under Section 3(b) of the Securities Act as transactions by an issuer not involving any public offering or pursuant to benefit plans and contracts relating to compensation as provided under Rule 701. The recipients of the securities in each of these transactions represented their intentions to acquire the securities for investment only and not with a view to or for sale in connection with any distribution thereof, and appropriate legends were placed upon the stock certificates issued in these transactions. All recipients had adequate access, through their relationships with us, to information about Eventbrite.

Use of Proceedsfrom Initial Public Offering of Class A Common Stock

InOn September 19, 2018, ~~we closed~~ our IPO, in which we sold 11,500,000 shares of our Class A common stock at a price to the public of $23.00 per share, including shares sold in connection with the exercise of the underwriters’ option to purchase additional shares. The offer and sale of all of the shares in the IPO were registered under the Securities Act pursuant to a registration statement on Form S-1 (File No. 333-226978)~~, which~~ was declared effective by the SEC ~~on September 19, 2018. We raised $246.0 million in net proceeds after deducting underwriters’ discounts and commissions~~for our IPO of ~~$18.5 million and offering expenses of approximately $5.3 million.~~Class A common stock. There has been no material change in the planned use of proceeds from our IPO asfrom that described in our Prospectus. The managing underwriters of our IPO were Goldman Sachs & Co. LLC, J.P. Morgan Securities LLC and Allen & Company LLC. No payments were made by us to directors, officers or persons owning ten percent or more of our common stock or to their associates, or to our affiliates, other than payments in the ~~ordinary course of business to officers for salaries and to non-employee directors~~final prospectus filed pursuant to ~~our director compensation policy. Pending~~Rule 424(b) under the ~~uses described, we have invested or intend to invest~~Securities Act and other periodic reports previously filed with the ~~net proceeds in short-term interest-bearing investment-grade securities, certificates~~SEC.

Table of ~~deposit or government securities, pursuant to the investment policy approved by our board of directors.~~Contents

Item 6. Exhibits

The exhibits listed on the accompanying Exhibit Index are filed or incorporated by reference as part of this Quarterly Report on Form 10-Q.

Exhibit Index

Description of Exhibits

Incorporated by Reference

Exhibit
Number

Form

Exhibit Number

Date Filed

3.2

Amended and Restated Certificate of Incorporation.

S-1/A

3.2

August 28, 2018

3.4

Amended and Restated Bylaws.

S-1/A

3.4

August 28, 2018

4.1

Form of Class A Common Stock Certificate.

S-1/A

4.1

September 7, 2018

10.1

Strategic Advisory agreement between the registrant and Randy Befumo, as amended

Filed herewith

10.2

Advisory Agreement between the registrant and Patrick Poels, as amended

Filed herewith

31.1

Certificatio n of the Principal Executive Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

Filed herewith

31.2

Certification of the Chief Financial Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

Filed herewith

32.1*

Certification of the Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

Filed herewith

101.INS

Inline XBRL Instance Document

Filed herewith

101.SCH

Inline XBRL Taxonomy Extension Schema Document

Filed herewith

101.CAL

Inline XBRL Taxonomy Extension Calculation Linkbase Document

Filed herewith

101.DEF

Inline XBRL Taxonomy Extension Definition Linkbase Document

Filed herewith

101.LAB

Inline XBRL Taxonomy Extension Label Linkbase Document

Filed herewith

101.PRE

Inline XBRL Taxonomy Extension Presentation Linkbase Document

Filed herewith

104

Cover Page Interactive Data File (formatted in Inline XBRL and contained in Exhibit 101)

Filed herewith

Exhibit
Number
Description of Exhibits
Incorporated by Reference from Form

Incorporated by Reference from Exhibit Number
Date Filed
3.1

Amended and Restated Certificate of Incorporation.
S-1/A 3.2 August 28, 2018
3.2

Amended and Restated Bylaws.
S-1/A 3.4 August 28, 2018
4.1

Form of Class A Common Stock Certificate.
S-1/A 4.1 September 7, 2018
10.1

Credit Agreement, dated as of September 27, 2018, among Eventbrite, Inc., as borrower, the lenders party thereto and JPMorgan Chase Bank, N.A., as administrative agent.
8-K 10.1 October 1, 2018
31.1

Certification of the Chief Executive Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
Filed herewith
31.2

Certification of the Chief Financial Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
Filed herewith
32.1*

Certification of the Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
Furnished herewith
101.INS XBRL Instance Document Filed herewith
101.SCH XBRL Taxonomy Extension Schema Document Filed herewith
101.CAL XBRL Taxonomy Extension Calculation Linkbase Document Filed herewith
101.DEF XBRL Taxonomy Extension Definition Linkbase Document Filed herewith
101.LAB XBRL Taxonomy Extension Label Linkbase Document Filed herewith
101.PRE XBRL Taxonomy Extension Presentation Linkbase Document Filed herewith

*The certifications furnished in Exhibit 32.1 hereto are deemed to accompany this Quarterly Report on Form 10-Q and will not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, except to the extent that the registrant specifically incorporates it by reference.

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Signatures

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Eventbrite, Inc.

May 11, 2020

By:

~~By:~~

/s/ Julia Hartz

~~November 14, 2018~~

Julia Hartz

Chief Executive Officer

(Principal Executive Officer)

May 11, 2020

By:

~~By:~~

/s/ ~~Randy Befumo~~Charles Baker

~~November 14, 2018~~

~~Randy Befumo~~Charles Baker

Chief Financial Officer

(Principal Financial Officer)

May 11, 2020

By:

/s/ Shane Crehan

Shane Crehan

Chief Accounting Officer

(Principal Accounting ~~and Financial~~ Officer)



	Redeemable Convertible Preferred Stock					Common Stock-Class A			Common Stock-Class B				Treasury Stock					Additional Paid-In Capital			Accumulated Deficit			Total Stockholders’ Equity (Deficit)
	Shares		Amount			Shares	Amount		Shares		Amount		Shares		Amount			Additional Paid-In Capital			Accumulated Deficit			Total Stockholders’ Equity (Deficit)
Balance at December 31, 2017	41,628,207		$	334,018		—	$	—	20,748,441		$	—	(188,480	)	$	(488	)	$	83,291		$	(238,617	)	$	(155,814	)
Issuance of common stock in connection with the initial public offering, net of underwriting discounts and commissions	—		—			11,500,000	—		—		—		—		—			245,985			—			245,985
Costs related to initial public offering	—		—			—	—		—		—		—		—			(5,345		)	—			(5,345		)
Conversion of redeemable convertible preferred stock in connection with initial public offering	(41,628,207	)	(334,018		)	—	—		42,188,624		—		—		—			334,018			—			334,018
Automatic conversion of warrants in connection with initial public offering	—		—			—	—		997,193		—		—		—			21,465			—			21,465
Issuance of common stock for settlement of RSUs	—		—			—	—		802,900		—		—		—			—			—			—
Shares withheld related to net share settlement	—		—			—	—		(391,874	)	—		—		—			(9,013		)	—			(9,013		)
Issuance of common stock upon exercise of stock options	—		—			—	—		1,640,477		—		—		—			7,510			—			7,510
Issuance of common stock for acquisitions	—		—			—	—		757,218		—		—		—			8,832			—			8,832
Vesting of early exercised stock options	—		—			—	—		—		—		—		—			275			—			275
Stock-based compensation	—		—			—	—		—		—		—		—			23,579			—			23,579
Net loss	—		—			—	—		—		—		—		—			—			(51,096		)	(51,096		)
Balance at September 30, 2018	—		$	—		11,500,000	$	—	66,742,979		$	—	(188,480	)	$	(488	)	$	710,597		$	(289,713	)	$	420,396



	September 30,		December 31,
	2018		2017
Cash	$	509,730	$	188,986
Restricted cash	1,563		3,235
Total cash and restricted cash	$	511,293	$	192,221



	Picatic			Ticketea
Cash	$	160		$	17,852
Funds and accounts receivable	10			1,058
Creator advances	—			532
Prepaid expenses and other current assets	87			127
Property and equipment	—			42
Other noncurrent assets	—			28
Accounts payable, creators	—			(19,671		)
Other current liabilities	(36		)	(628		)
Intangible assets	507			3,094
Goodwill	2,219			9,104
Total purchase price	$	2,947		$	11,538



	Picatic		Estimated useful life	Ticketea		Estimated useful life
Customer relationships	$	507	2.5	$	2,475	5.0
Developed technology	—			619		1.0
Total acquired intangible assets	$	507		$	3,094



	Ticketfly			ticketscript			Total
Cash and restricted cash	23,339			3,492			26,831
Funds and accounts receivable	4,263			4,208			8,471
Creator advances	8,567			—			8,567
Prepaid expenses and other current assets	1,213			242			1,455
Property and equipment	2,619			425			3,044
Other noncurrent assets	15			238			253
Accounts payable, creators	(29,909		)	(7,950		)	(37,859		)
Other current liabilities	(2,138		)	(836		)	(2,974		)
Accrued taxes	(6,179		)	(1,799		)	(7,978		)
Deferred tax liabilities	—			(2,401		)	(2,401		)
Intangible assets	76,300			11,800			88,100
Goodwill	123,011			26,030			149,041
Total purchase price	$	201,101		$	33,449		$	234,550



	Ticketfly		ticketscript		Estimated useful life
Customer relationships	$	60,500	$	10,600	8.0
Developed technology	14,500		1,100		1.3
Trademark	1,300		100		1.3
Total acquired intangible assets	$	76,300	$	11,800



	Nine Months Ended
	September 30, 2017
Net revenue	$	172,401
Net loss	(180,878		)



At December 31, 2016	$	9,725
Additions from acquisitions	149,041
At December 31, 2017	158,766
Additions from acquisitions	11,023
Measurement period and other adjustments	938
At September 30, 2018	$	170,727



	December 31, 2017
	Cost		Accumulated Amortization		Net Book Value		Weighted- average remaining useful life (years)
Developed technology	$	18,477	$	6,679	$	11,798	1.0
Customer relationships	71,502		4,743		66,759		7.2
Tradenames	1,600		616		984		1.0
Acquired intangible assets, net	$	91,579	$	12,038	$	79,541



	September 30, 2018
	Cost		Accumulated Amortization		Net Book Value		Weighted- average remaining useful life (years)
Developed technology	$	19,096	$	15,618	$	3,478	0.4
Customer relationships	74,484		12,336		62,148		6.4
Tradenames	1,600		1,353		247		0.3
Acquired intangible assets, net	$	95,180	$	29,307	$	65,873



The remainder of 2018	$	5,900
2019	10,825
2020	10,443
2021	10,197
2022	8,202
Thereafter	20,306
Acquired intangible assets, net	$	65,873



	Build-to-Suit Lease			Operating Leases		Sublease Income			Total
Remainder of 2018	$	1,373		$	599	$	(1,001	)	$	971
2019	5,604			2,558		(4,003		)	4,159
2020	5,772			2,404		(4,003		)	4,173
2021	1,943			1,915		(1,167		)	2,691
2022	—			1,717		—			1,717
Thereafter	—			5,439		—			5,439
Total minimum lease payments	14,692			14,632		(10,174		)	19,150
Less: Amount representing interest and taxes	(8,411		)	—		—			(8,411		)
Total present value of minimum lease payments	$	6,281		$	14,632	$	(10,174	)	$	10,739



Remainder of 2018	$	6,104
2019	6,764
2020	3,191
2021	298
2022	19
Thereafter	—
	$	16,376



	September 30, 2018			December 31, 2017
Outstanding principal balance	$	75,000		$	29,704
Less: Unamortized discount and debt issuance costs	(908		)	(3,035		)
Total term loan, net	$	74,092		$	26,669



2018	$	1,406
2019	5,625
2020	6,094
2021	7,500
2022	7,500
2023	46,875
Total	$	75,000



Balance as of December 31, 2017	$	7,271
Issuances	4,603
Change in fair value	9,591
Automatic conversion in connection with initial public offering	(21,465		)
Balance as of September 30, 2018	$	—



	Outstanding RSUs		Weighted-average grant date fair value per share
Balance at December 31, 2017	802,900		$	8.65
Vested	(802,900	)
Awarded	230,000		$	11.78
Balance at September 30, 2018	230,000		$	11.78



	Three Months Ended September 30,		Nine Months Ended September 30,
	2018	2017	2018	2017
Paid Tickets	23,896	18,074	70,593	48,348



	Twelve Months Ended September 30,
	2018			2017
	(in thousands)
Net cash provided by operating activities	$	6,148		$	42,794
Purchases of property and equipment and capitalized internal-use software development costs	(12,369		)	(8,414		)
Free cash flow	$	(6,221	)	$	34,380



Exhibit Number	Description of Exhibits	Incorporated by Reference from Form	Incorporated by Reference from Exhibit Number	Date Filed
3.1	Amended and Restated Certificate of Incorporation.	S-1/A	3.2	August 28, 2018
3.2	Amended and Restated Bylaws.	S-1/A	3.4	August 28, 2018
4.1	Form of Class A Common Stock Certificate.	S-1/A	4.1	September 7, 2018
10.1	Credit Agreement, dated as of September 27, 2018, among Eventbrite, Inc., as borrower, the lenders party thereto and JPMorgan Chase Bank, N.A., as administrative agent.	8-K	10.1	October 1, 2018
31.1	Certification of the Chief Executive Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.	Filed herewith
31.2	Certification of the Chief Financial Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.	Filed herewith
32.1*	Certification of the Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.	Furnished herewith
101.INS	XBRL Instance Document	Filed herewith
101.SCH	XBRL Taxonomy Extension Schema Document	Filed herewith
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document	Filed herewith
101.DEF	XBRL Taxonomy Extension Definition Linkbase Document	Filed herewith
101.LAB	XBRL Taxonomy Extension Label Linkbase Document	Filed herewith
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document	Filed herewith

(State or other jurisdiction of
incorporation or organization)

(I.R.S. Employer
Identification Number)

155 5th Street, 7th Floor
San Francisco, CA 94103
~~(415)~~(Address of principal executive offices) (Zip Code)

(415) 692-7779
(~~Address, including zip code and~~Registrant's telephone number, including area ~~code,~~code)

Not applicable
(Former name, former address and former fiscal year, if changed since last report)