UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended ~~September 30, 2021~~March 31, 2022

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For transition period from to

Commission File Number 001-39156

SPROUT SOCIAL, INC.

(Exact name of registrant as specified in its charter)


Delaware		27-2404165
(State or other jurisdiction of incorporation or organization)		(I.R.S. Employer Identification No.)

131 South Dearborn St.	,	Suite 700
Chicago	,	Illinois
60603
(Address of principal executive offices and zip code)

(866)	878-3231
(Registrant's telephone number, including area code)


Securities registered pursuant to Section 12(b) of the Act:
Title of each class	Trading Symbol	Name of each exchange on which registered
Class A Common Stock, $0.0001 par value per share	SPT	The Nasdaq Stock Market LLC

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the Registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.


Large accelerated filer	☐☒	Accelerated filer	☒☐
Non-accelerated filer	☐	Smaller reporting company	☐
Emerging growth company	☒☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13 of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act): ☐ Yes ☒ No

As of ~~November 1, 2021,~~April 29, 2022, there were ~~45,572,237~~46,418,435 shares and ~~8,433,446~~8,021,446 shares of the registrant’s Class A and Class B common stock, respectively, $0.0001 par value per share, outstanding.

TABLE OF CONTENTS


		Page
	Cautionary Note Regarding Forward-Looking Statements	2
PART I - FINANCIAL INFORMATION
Item 1.	Financial Statements (unaudited)	4
	Condensed Consolidated Balance Sheets	4
	Condensed Consolidated Statements of Operations ~~and~~	6
	Cond ensed Consolidated Statements of Comprehensive Loss	67
	Condensed Consolidated Statements of Stockholders’ Equity	78
	Condensed Consolidated Statements of Cash Flows	9
	Notes to Condensed Consolidated Financial Statements	10
	1. Nature of Operations and Summary of Significant Accounting Policies	10
	2. Revenue Recognition	11
	3. Operating Leases	11
	4. Income Taxes	13
	5. Incentive Stock Plan	13
	6. Commitments and Contingencies	14
	7. Segment and Geographic Data	14
	8. Net Loss per Share	15
	9. Fair Value Measurements	15
	~~10. Related Party Transactions~~	17
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	18
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	4035
Item 4.	Controls and Procedures	4136

PART II - OTHER INFORMATION

Item 1.	Legal Proceedings	4237
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	37
Item 6.	Exhibits	4338
SIGNATURES		4439

CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

Statements in this Quarterly Report on Form 10-Q (“Quarterly Report”) not based on historical facts are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended. These statements include statements about Sprout Social, Inc.’s (“Sprout Social”) plans, objectives, strategies, financial performance and outlook, trends, prospects or future events and involve known and unknown risks that are difficult to predict. As a result, our actual financial results, performance, achievements or prospects may differ materially from those expressed or implied by these forward-looking statements. In some cases, you can identify forward-looking statements by the use of words such as “believe,” “may,” “will,” “estimate,” “continue,” “anticipate,” “outlook,” “intend,” “expect,” “predict,” “plan,” “strategy,” “potential” and similar expressions, or the negative of these terms and similar expressions, as they relate to Sprout Social, our business and our management. Forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable by Sprout Social and our management based on their knowledge and understanding of the business and industry, are inherently uncertain. These forward-looking statements should not be read as a guarantee of future performance or results, and stockholders should not place undue reliance on forward-looking statements. There are a number of risks, uncertainties and other important factors, many of which are beyond our control, that could cause our actual results to differ materially from the forward-looking statements contained in this Quarterly Report. Such risks, uncertainties and other important factors include, among others, the risks, uncertainties and factors set forth under “Part I—Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations” and in our most recent Annual Report on Form 10-K under Part I—Item IA, “Risk Factors” and the risks and uncertainties related to the following:

•our ability to attract, retain and grow customers to use our platform and products;

•our future financial performance, including our revenue, cost of revenue, gross profit, operating expenses, ability to generate positive cash flow, and ability to achieve and maintain profitability;

•~~the effects~~our ability to access third-party APIs and data on favorable terms;

•our ability to increase spending of ~~increased competition from our market competitors or new entrants to the market;~~existing customers;

•the evolution of the social media industry, including adapting to new regulations and use cases;

•~~our ability to access third-party application programming interfaces, or APIs,~~worldwide economic conditions, including the macroeconomic impacts of the COVID-19 pandemic, and ~~data~~their impact on ~~favorable terms;~~information technology spending;

•our ability to innovate and provide a superior customer experience;

•our ability to securely maintain customer and other third-party data;

•the effects of increased competition from our market competitors or new entrants to the market;

•our ability to maintain and enhance our brand;

•our estimates of the size of our market opportunities;

•our ability to comply with modified or new laws and regulations applying to our business, including privacy and data security regulations;

•our ability to successfully enter new markets, manage our international expansion and comply with any applicable laws and regulations;

•our ability to maintain, protect and enhance our ~~brand;~~intellectual property;

•
~~our estimates of the size of our market opportunities;~~

•the attraction and retention of qualified employees and key personnel;

•our ability to effectively manage our growth and future expenses;

•the sufficiency of our cash to meet our liquidity needs and our ability to raise additional capital on favorable terms or at all;

•~~our ability to maintain, protect and enhance our intellectual property;~~

•~~worldwide economic conditions, including the macroeconomic impacts of the COVID-19 pandemic, and their impact on information technology spending;~~ and

•the other factors set forth ~~in our most recent Annual Report on Form 10-K~~ under ~~Part I—Item IA,~~ “Risk ~~Factors,~~Factors.” ~~which risks may be heightened as a result of the ongoing and numerous adverse impacts of the COVID-19 pandemic.~~

These factors are not necessarily all of the important factors that could cause our actual financial results, performance, achievements or prospects to differ materially from those expressed in or implied by any of our forward-looking statements. Other unknown or unpredictable factors also could harm our results. All forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by the cautionary statements set forth above. Forward-looking statements speak only as of the date they are made, and we do not undertake or assume any obligation to update forward-looking statements to reflect actual results, changes in assumptions or changes laws or in other factors affecting forward-looking information, except to the extent required by applicable laws. If we update one or more forward-looking statements, no inference should be drawn that we will make additional updates with respect to those or other forward-looking statements.

PART I - FINANCIAL INFORMATION

Item 1. Financial Statements


Sprout Social, Inc.
Condensed Consolidated Balance Sheets (Unaudited)
(in thousands, except share and per share data)


		September 30, 2021		December 31, 2020			March 31, 2022		December 31, 2021

Assets	Assets					Assets
Current assets	Current assets					Current assets
Cash and cash equivalents	Cash and cash equivalents	$	115,332	$	114,515	Cash and cash equivalents	$	81,662	$	107,114
Marketable securities	Marketable securities	59,676		49,364		Marketable securities	97,655		69,821

Accounts receivable, net of allowances of $941 and $1,428 at September 30, 2021 and December 31, 2020, respectively		16,041		17,178
Accounts receivable, net of allowances of $1,248 and $1,298 at March 31, 2022 and December 31, 2021, respectively						Accounts receivable, net of allowances of $1,248 and $1,298 at March 31, 2022 and December 31, 2021, respectively	23,080		25,483
Deferred commissions	Deferred commissions	11,866		8,622		Deferred commissions	15,262		13,915
Prepaid expenses and other assets	Prepaid expenses and other assets	7,138		9,651		Prepaid expenses and other assets	9,114		6,199
Total current assets	Total current assets	210,053		199,330		Total current assets	226,773		222,532
Marketable securities, noncurrent						Marketable securities, noncurrent	1,456		—
Property and equipment, net	Property and equipment, net	13,353		14,925		Property and equipment, net	12,472		12,854
Deferred commissions, net of current portion	Deferred commissions, net of current portion	11,882		8,757		Deferred commissions, net of current portion	15,352		14,402
Operating lease, right-of-use assets	Operating lease, right-of-use assets	9,629		10,132		Operating lease, right-of-use assets	9,279		9,459

Goodwill	Goodwill	2,299		2,299		Goodwill	2,299		2,299
Intangible assets, net	Intangible assets, net	3,306		4,088		Intangible assets, net	2,785		3,045
Other assets, net	Other assets, net	125		138		Other assets, net	71		126

Total assets	Total assets	$	250,647	$	239,669	Total assets	$	270,487	$	264,717
Liabilities and Stockholders’ Equity	Liabilities and Stockholders’ Equity					Liabilities and Stockholders’ Equity
Current liabilities	Current liabilities					Current liabilities
Accounts payable	Accounts payable	$	4,356	$	1,543	Accounts payable	$	4,772	$	2,888
Deferred revenue	Deferred revenue	55,875		43,407		Deferred revenue	76,536		69,220
Operating lease liabilities	Operating lease liabilities	2,632		2,155		Operating lease liabilities	2,754		2,693
Accrued wages and payroll related benefits	Accrued wages and payroll related benefits	8,932		9,885		Accrued wages and payroll related benefits	11,776		12,556
Accrued expenses and other	Accrued expenses and other	9,141		6,587		Accrued expenses and other	11,509		11,072
Total current liabilities	Total current liabilities	80,936		63,577		Total current liabilities	107,347		98,429

Deferred revenue, net of current portion	Deferred revenue, net of current portion	118		355		Deferred revenue, net of current portion	153		132
Operating lease liabilities, net of current portion	Operating lease liabilities, net of current portion	21,641		23,638		Operating lease liabilities, net of current portion	20,233		20,946

Total liabilities	Total liabilities	102,695		87,570		Total liabilities	127,733		119,507
Commitments and contingencies (Note 6)		0		0


Sprout Social, Inc.
Condensed Consolidated Balance Sheets (Unaudited) (cont’d)
(in thousands, except share and per share data)


		September 30, 2021		December 31, 2020			March 31, 2022		December 31, 2021

Commitments and contingencies (Note 6)						Commitments and contingencies (Note 6)	0		0
Stockholders’ equity	Stockholders’ equity					Stockholders’ equity
Class A common stock, par value $0.0001 per share; 1,000,000,000 shares authorized; 48,303,394 and 45,483,938 shares issued and outstanding, respectively, at September 30, 2021; 46,698,354 and 43,898,850 shares issued and outstanding, respectively, at December 31, 2020		4		4
Class B common stock, par value $0.0001 per share; 25,000,000 shares authorized; 8,692,390 and 8,485,446 shares issued and outstanding, respectively, at September 30, 2021; 9,574,566 and 9,367,622 shares issued and outstanding, respectively, at December 31, 2020		1		1
Class A common stock, par value $0.0001 per share; 1,000,000,000 shares authorized; 49,167,066 and 46,333,745 shares issued and outstanding, respectively, at March 31, 2022; 48,663,781 and 45,844,325 shares issued and outstanding, respectively, at December 31, 2021						Class A common stock, par value $0.0001 per share; 1,000,000,000 shares authorized; 49,167,066 and 46,333,745 shares issued and outstanding, respectively, at March 31, 2022; 48,663,781 and 45,844,325 shares issued and outstanding, respectively, at December 31, 2021	4		4
Class B common stock, par value $0.0001 per share; 25,000,000 shares authorized; 8,280,390 and 8,073,446 shares issued and outstanding, respectively, at March 31, 2022; 8,516,390 and 8,309,446 shares issued and outstanding, respectively, at December 31, 2021						Class B common stock, par value $0.0001 per share; 25,000,000 shares authorized; 8,280,390 and 8,073,446 shares issued and outstanding, respectively, at March 31, 2022; 8,516,390 and 8,309,446 shares issued and outstanding, respectively, at December 31, 2021	1		1
Additional paid-in capital	Additional paid-in capital	344,616		328,343		Additional paid-in capital	360,172		351,774
Treasury stock, at cost	Treasury stock, at cost	(30,824)		(29,206)		Treasury stock, at cost	(31,763)		(30,824)
Accumulated other comprehensive loss						Accumulated other comprehensive loss	(160)		—
Accumulated deficit	Accumulated deficit	(165,845)		(147,043)		Accumulated deficit	(185,500)		(175,745)
Total stockholders’ equity	Total stockholders’ equity	147,952		152,099		Total stockholders’ equity	142,754		145,210
Total liabilities and stockholders’ equity	Total liabilities and stockholders’ equity	$	250,647	$	239,669	Total liabilities and stockholders’ equity	$	270,487	$	264,717

See Notes to Condensed Consolidated Financial Statements.


Sprout Social, Inc.
Condensed Consolidated Statements of Operations (Unaudited)
(in thousands, except share and per share data)


	Three Months Ended March 31,
		2022		2021
Revenue
Subscription		$	56,780	$	40,355
Professional services and other		649		463
Total revenue		57,429		40,818
Cost of revenue
Subscription		13,757		9,705
Professional services and other		234		292
Total cost of revenue		13,991		9,997
Gross profit		43,438		30,821
Operating expenses
Research and development		13,065		8,272
Sales and marketing		25,612		18,153
General and administrative		14,370		10,615
Total operating expenses		53,047		37,040
Loss from operations		(9,609)		(6,219)
Interest expense		(71)		(72)
Interest income		123		52
Other expense, net		(108)		(119)
Loss before income taxes		(9,665)		(6,358)
Income tax expense		90		9
Net loss		$	(9,755)	$	(6,367)
Net loss per share attributable to common shareholders, basic and diluted		$	(0.18)	$	(0.12)
Weighted-average shares outstanding used to compute net loss per share, basic and diluted		54,277,676		53,432,658

See Notes to Condensed Consolidated Financial Statements.


Sprout Social, Inc.
Condensed Consolidated Statements of ~~Operations and~~ Comprehensive Loss (Unaudited)
(in ~~thousands, except share and per share data)~~thousands)

Three Months Ended September 30, Nine Months Ended September 30,
2021 2020 2021 2020
Revenue
Subscription $ 48,570 $ 33,370 $ 133,105 $ 94,889
Professional services and other 521 296 1,489 714
Total revenue 49,091 33,666 134,594 95,603
Cost of revenue
Subscription 12,088 8,588 32,723 24,852
Professional services and other 258 186 775 450
Total cost of revenue 12,346 8,774 33,498 25,302
Gross profit 36,745 24,892 101,096 70,301
Operating expenses
Research and development 10,551 7,693 27,831 22,686
Sales and marketing 21,383 14,774 59,358 42,852
General and administrative 11,649 9,346 32,276 30,970
Total operating expenses 43,583 31,813 119,465 96,508
Loss from operations (6,838) (6,921) (18,369) (26,207)
Interest expense (78) (94) (227) (285)
Interest income 73 50 190 563
Other (expense) income, net (86) 19 (260) 222
Loss before income taxes (6,929) (6,946) (18,666) (25,707)
Income tax expense 64 51 136 72
Net loss and comprehensive loss $ (6,993) $ (6,997) $ (18,802) $ (25,779)
Net loss per share attributable to common shareholders, basic and diluted $ (0.13) $ (0.13) $ (0.35) $ (0.51)
Weighted-average shares outstanding used to compute net loss per share, basic and diluted 53,908,520 51,910,517 53,670,652 50,777,222


	Three Months Ended March 31,
		2022		2021
Net loss		$	(9,755)	$	(6,367)
Other comprehensive loss:
Net unrealized loss on available-for-sale securities, net of tax		(160)		—
Comprehensive loss		$	(9,915)	$	(6,367)

See Notes to Condensed Consolidated Financial Statements.


Sprout Social, Inc.
Condensed Consolidated Statements of Stockholders’ Equity (Unaudited)
(in thousands, except share data)


		Voting Common Stock (Class A and B)			Additional Paid-in Capital				Treasury Stock						Accumulated Deficit					Total Stockholders’ Equity			Voting Common Stock (Class A and B)					Additional Paid-in Capital			Treasury Stock					Accumulated other comprehensive loss		Accumulated Deficit			Total Stockholders’ Equity
		Shares	Amount				Shares			Amount									Shares					Amount			Shares				Amount
Balances at June 30, 2021		53,804,274	$	5			$	339,389		3,022,739			$	(30,380)			$	(158,852)					$	150,162
Balances at December 31, 2021																						Balances at December 31, 2021	54,153,771		$	5			$	351,774		3,026,400		$	(30,824)		—		$	(175,745)		$	145,210
Exercise of stock options	Exercise of stock options	1,247	—		1															1		Exercise of stock options	13,545		—			6													6
Stock-based compensation expense	Stock-based compensation expense				5,226															5,226		Stock-based compensation expense						8,392													8,392
Issuance of common stock from equity award settlement	Issuance of common stock from equity award settlement	163,863	—																	—		Issuance of common stock from equity award settlement	239,875		—																—
Taxes paid related to net share settlement of equity awards	Taxes paid related to net share settlement of equity awards								3,661		(444)									(444)		Taxes paid related to net share settlement of equity awards									13,865		(939)								(939)

Other comprehensive loss, net of tax																						Other comprehensive loss, net of tax														(160)					(160)
Net loss	Net loss														(6,993)					(6,993)		Net loss																(9,755)			(9,755)
Balances at September 30, 2021		53,969,384	$	5	$	344,616			3,026,400		$	(30,824)			$	(165,845)				$	147,952
Balances at March 31, 2022																						Balances at March 31, 2022	54,407,191		$	5		$	360,172		3,040,265		$	(31,763)		$	(160)	$	(185,500)		$	142,754


		Voting Common Stock (Class A and B)			Additional Paid-in Capital				Treasury Stock						Accumulated Deficit					Total Stockholders’ Equity			Voting Common Stock (Class A and B)					Additional Paid-in Capital			Treasury Stock					Accumulated Deficit			Total Stockholders’ Equity
		Shares	Amount				Shares			Amount									Shares					Amount			Shares				Amount
Balances at June 30, 2020		50,889,557	$	5			$	280,104		2,952,882			$	(26,905)			$	(134,170)					$	119,034
Balances at December 31, 2020																						Balances at December 31, 2020	53,266,472		$	5			$	328,343		3,006,448		$	(29,206)		$	(147,043)		$	152,099
Exercise of stock options	Exercise of stock options	242,081	—		82															82		Exercise of stock options	35,500		—			23											23
Stock-based compensation expense	Stock-based compensation expense				2,560															2,560		Stock-based compensation expense						3,909											3,909
Issuance of common stock from equity award settlement	Issuance of common stock from equity award settlement	146,701	—																	—		Issuance of common stock from equity award settlement	241,411		—														—

Issuance of common stock in connection with follow-on public offering, net of underwriters' discounts, commissions and offering costs		1,612,500	—		41,936															41,936
Taxes paid related to net share settlement of equity awards																						Taxes paid related to net share settlement of equity awards									12,630		(919)						(919)
Proceeds from disgorgement of stockholder short-swing profits																						Proceeds from disgorgement of stockholder short-swing profits						1,664											1,664
Net loss	Net loss														(6,997)					(6,997)		Net loss														(6,367)			(6,367)
Balances at September 30, 2020		52,890,839	$	5	$	324,682			2,952,882		$	(26,905)			$	(141,167)				$	156,615
Balances at March 31, 2021																						Balances at March 31, 2021	53,543,383		$	5		$	333,939		3,019,078		$	(30,125)		$	(153,410)		$	150,409


~~Sprout Social, Inc.~~
~~Condensed Consolidated Statements of Stockholders’ Equity (Unaudited)~~
~~(in thousands, except share data)~~

Voting Common Stock (Class A and B) Additional
Paid-in
Capital Treasury Stock Accumulated
Deficit Total
Stockholders’ Equity
Shares Amount Shares Amount
Balances at December 31, 2019 48,844,998 $ 5 $ 263,943 2,673,805 $ (20,430) $ (115,388) $ 128,130
Exercise of stock options 950,167 — 362 362
Stock-based compensation expense 8,563 8,563
Issuance of common stock from equity award settlement 826,611 — —
Taxes paid related to net share settlement of equity awards 270,732 (6,335) (6,335)
Issuance of common stock in connection with underwriters' purchase of over-allotment shares, related to initial public offering, net of underwriters' discounts, commissions and offering costs 629,603 — 9,738 9,738
Exercise of warrants 26,960 — 140 8,345 (140) —
Issuance of common stock in connection with follow-on public offering, net of underwriters' discounts, commissions and offering costs 1,612,500 — 41,936 41,936
Net loss (25,779) (25,779)
Balances at September 30, 2020 52,890,839 $ 5 $ 324,682 2,952,882 $ (26,905) $ (141,167) $ 156,615

~~See Notes to Condensed Consolidated Financial Statements.~~


Sprout Social, Inc.
Condensed Consolidated Statements of Cash Flows (Unaudited)
(in thousands)


		Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020			2022		2021
Cash flows from operating activities	Cash flows from operating activities					Cash flows from operating activities
Net loss	Net loss	$	(18,802)	$	(25,779)	Net loss	$	(9,755)	$	(6,367)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities
Adjustments to reconcile net loss to net cash provided by operating activities						Adjustments to reconcile net loss to net cash provided by operating activities
Depreciation of property and equipment	Depreciation of property and equipment	2,230		2,120		Depreciation of property and equipment	696		737
Amortization of line of credit issuance costs	Amortization of line of credit issuance costs	144		171		Amortization of line of credit issuance costs	30		43
Amortization of premium on marketable securities	Amortization of premium on marketable securities	502		228		Amortization of premium on marketable securities	133		177
Amortization of acquired intangible assets	Amortization of acquired intangible assets	782		1,070		Amortization of acquired intangible assets	261		261
Amortization of deferred commissions	Amortization of deferred commissions	8,620		5,412		Amortization of deferred commissions	4,020		2,583
Amortization of right-of-use operating lease asset	Amortization of right-of-use operating lease asset	503		911		Amortization of right-of-use operating lease asset	179		190
Stock-based compensation expense	Stock-based compensation expense	14,579		8,563		Stock-based compensation expense	8,392		3,909
Provision for accounts receivable allowances	Provision for accounts receivable allowances	141		1,882		Provision for accounts receivable allowances	91		144
Changes in operating assets and liabilities	Changes in operating assets and liabilities					Changes in operating assets and liabilities
Accounts receivable	Accounts receivable	995		(5,190)		Accounts receivable	2,312		1,106
Prepaid expenses and other current assets	Prepaid expenses and other current assets	2,510		339		Prepaid expenses and other current assets	(2,868)		2,152
Deferred commissions	Deferred commissions	(14,988)		(8,988)		Deferred commissions	(6,317)		(4,529)
Accounts payable and accrued expenses	Accounts payable and accrued expenses	4,414		713		Accounts payable and accrued expenses	1,541		(3,738)
Deferred revenue	Deferred revenue	12,231		7,721		Deferred revenue	7,338		7,245
Lease liabilities	Lease liabilities	(1,521)		(351)		Lease liabilities	(651)		(293)
Net cash provided by (used in) operating activities		12,340		(11,178)
Net cash provided by operating activities						Net cash provided by operating activities	5,402		3,620
Cash flows from investing activities	Cash flows from investing activities					Cash flows from investing activities
Purchases of property and equipment	Purchases of property and equipment	(662)		(2,216)		Purchases of property and equipment	(313)		(173)
Purchases of marketable securities	Purchases of marketable securities	(79,524)		(49,722)		Purchases of marketable securities	(66,085)		(25,903)
Proceeds from maturity of marketable securities	Proceeds from maturity of marketable securities	68,710		—		Proceeds from maturity of marketable securities	33,500		9,600
Proceeds from sale of marketable securities						Proceeds from sale of marketable securities	3,000		—
Net cash used in investing activities	Net cash used in investing activities	(11,476)		(51,938)		Net cash used in investing activities	(29,898)		(16,476)
Cash flows from financing activities	Cash flows from financing activities					Cash flows from financing activities
Proceeds from underwriters' purchase of over-allotment shares, related to the Company's initial public offering, net of underwriters’ discounts and commissions		—		9,954
Proceeds from follow-on offering of common stock, net of underwriters' discounts and commissions		—		42,127

Payments for line of credit issuance costs	Payments for line of credit issuance costs	(123)		(118)		Payments for line of credit issuance costs	(23)		(124)
Proceeds from exercise of stock options	Proceeds from exercise of stock options	30		362		Proceeds from exercise of stock options	6		23
Proceeds from disgorgement of stockholders short-swing profits	Proceeds from disgorgement of stockholders short-swing profits	1,664		—		Proceeds from disgorgement of stockholders short-swing profits	—		1,664
Employee taxes paid related to the net share settlement of stock-based awards	Employee taxes paid related to the net share settlement of stock-based awards	(1,618)		(6,335)		Employee taxes paid related to the net share settlement of stock-based awards	(939)		(919)
Payments of deferred offering costs		—		(406)

Net cash (used in) provided by financing activities	Net cash (used in) provided by financing activities	(47)		45,584		Net cash (used in) provided by financing activities	(956)		644
Net increase (decrease) in cash and cash equivalents		817		(17,532)
Net decrease in cash and cash equivalents						Net decrease in cash and cash equivalents	(25,452)		(12,212)
Cash and cash equivalents	Cash and cash equivalents					Cash and cash equivalents
Beginning of period	Beginning of period	114,515		135,310		Beginning of period	107,114		114,515
End of period	End of period	$	115,332	$	117,778	End of period	$	81,662	$	102,303

Supplemental noncash disclosures
Operating lease liability arising from operating ROU asset obtained		$	—	$	5,472

Noncash exercise of stock warrants		$	—	$	140

Balance of property and equipment in accounts payable		$	—	$	765

See Notes to Condensed Consolidated Financial Statements.


Sprout Social, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited)

1.Nature of Operations and Summary of Significant Accounting Policies

Nature of Operations

Sprout Social, Inc. (“Sprout Social” or the “Company”), a Delaware corporation, began operating on April 21, 2010 to design, develop and operate a web-based comprehensive social media management tool enabling companies to manage and measure their online presence. Customers access their accounts online via a web-based interface or a mobile application. Some customers also purchase the Company’s professional services, which primarily consist of consulting and training services. The Company’s fiscal year end is December 31. The Company’s customers are primarily located throughout the United States, and a portion of customers are located in foreign countries. The Company is headquartered in Chicago, Illinois.

Principles of Consolidation and Basis of Presentation

The unaudited condensed consolidated financial statements and accompanying notes were prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) and the applicable regulations of the United States Securities and Exchange Commission (“SEC”) regarding interim financial reporting. The Company has prepared the unaudited condensed consolidated financial statements on a basis substantially consistent with the audited consolidated financial statements of the Company as of and for the year ended December 31, ~~2020,~~2021, and these unaudited condensed consolidated financial statements include all normal recurring adjustments necessary for a fair statement of the results of the interim periods presented but are not necessarily indicative of the results of operations to be anticipated for the full year or any future period. The consolidated balance sheet as of December 31, ~~2020~~2021 included herein was derived from the audited consolidated financial statements as of that date but does not include all disclosures including certain disclosures required by GAAP on an annual basis. The unaudited condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All significant intercompany transactions and balances have been eliminated in consolidation.

The unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, ~~2020,~~2021, filed with the SEC on February ~~24, 2021.~~23, 2022.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates, judgments and assumptions that affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. The Company bases its estimates on historical experience and on other assumptions that its management believes are reasonable under the circumstances, including but not limited to the potential impacts arising from the COVID-19 pandemic. As the extent and duration of the impact of the COVID-19 pandemic remains uncertain, the Company’s estimates and judgments may evolve as conditions change. The Company is not aware of any events or circumstances that would require an update to its estimates and judgments or a revision of the carrying value of its assets or liabilities as of ~~November 3, 2021,~~May 4, 2022, the date of issuance of this Quarterly Report on Form 10-Q. Actual results could differ from those estimates.

The Company’s ~~most significant~~ estimates and judgments include, but are ~~those related~~not limited to, the estimated period of benefit for incremental costs of obtaining a contract with a customer, the incremental borrowing rate for


Sprout Social, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited)

~~rate for~~ operating leases, calculation of allowance for credit losses, useful lives of long-lived assets, stock-based compensation, income taxes, commitments and contingencies and litigation, among others.

Summary of Significant Accounting Policies

The Company’s significant accounting policies are discussed in Note 1, “Nature of Operations and Summary of Significant Accounting Policies” in the Notes to Consolidated Financial Statements as of and for the year ended December 31, ~~2020~~2021 included in the Company’s Annual Report on Form 10-K for the year ended December 31, ~~2020,~~2021, filed with the SEC on February ~~24, 2021.~~23, 2022. There have been no significant changes to these policies during the ~~nine~~three months ended ~~September 30, 2021.~~

~~Recently Adopted Accounting Pronouncements~~

~~In December 2019, the FASB issued ASU 2019-12,~~ ~~Simplifying the Accounting for Income Taxes~~, which simplifies certain aspects of accounting for income taxes. The guidance is effective for interim and annual reporting periods beginning after December 15, 2020, and early adoption is permitted. The Company adopted the ASU as of January 1, 2021, and the adoption did not have a material impact on the Company’s condensed consolidated financial statements.March 31, 2022.

2.Revenue Recognition

Disaggregation of Revenue

The Company provides disaggregation of revenue based on geographic region in Note 7 and based on the subscription versus professional services and other classification on the condensed consolidated statements of operations, ~~and comprehensive loss,~~ as it believes these best depict how the nature, amount, timing and uncertainty of revenue and cash flows are affected by economic factors.

Deferred Revenue

Deferred revenue is recorded upon establishment of unconditional right to payment under non-cancelable contracts and is recognized as the revenue recognition criteria are met. The Company generally invoices customers in advance in monthly, quarterly, semi-annual and annual installments. The deferred revenue balance is influenced by several factors, including the compounding effects of renewals, invoice duration, timing and size. The amount of revenue recognized during the three months ended ~~September 30,~~March 31, 2022 and 2021 ~~and 2020~~ that was included in deferred revenue at the beginning of each period was ~~$26.8~~$32.4 million and $17.5 million, respectively. The amount of revenue recognized during the nine months ended September 30, 2021 and 2020 that was included in deferred revenue at the beginning of each period was $39.3 million and $27.0$18.2 million, respectively.

As of ~~September 30, 2021,~~March 31, 2022, including amounts already invoiced and amounts contracted but not yet invoiced, ~~$87.2~~$115.9 million of revenue is expected to be recognized from remaining performance obligations, of which 83% is expected to be recognized in the next 12 months, with the remainder thereafter.

3.Operating Leases

The Company has operating lease agreements for offices in Chicago, Illinois, and Seattle, Washington. The Chicago lease expires in January 2028 and the Seattle lease ~~expired in July 2020. In January 2020, the Company entered a new lease agreement for an office in Seattle and this lease commenced in September 2020 and~~ expires in January 2031. The Company’s existing operating leases require escalating monthly rental payments ranging from $72,000 to $280,000. Under the terms of the lease agreements, the Company is also responsible for its proportionate share of taxes and operating


~~Sprout Social, Inc.~~
~~Notes to Condensed Consolidated Financial Statements (Unaudited)~~

costs, which are treated as variable lease costs. The Company’s operating leases typically contain options to extend or terminate the term of the lease. The Company currently does not include any options to extend leases in its lease terms as it is not reasonably certain to exercise them. As such, it has recorded lease obligations only through the initial optional termination dates above.


Sprout Social, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited)

The following table provides a summary of operating lease assets and liabilities as of ~~September 30, 2021~~March 31, 2022 (in thousands):


Assets
Operating lease right-of-use assets	$	~~9,629~~9,279
Liabilities
Operating lease liabilities	~~2,632~~2,754
Operating lease liabilities, non-current	~~21,641~~20,233
Total operating lease liabilities	$	~~24,273~~22,987

The following table provides information about leases on the condensed consolidated statements of operations ~~and comprehensive loss~~ (in thousands):


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021

Operating lease expense	Operating lease expense	$	503	$	580	$	1,505	$	1,987	Operating lease expense		$	503	$	499
Variable lease expense	Variable lease expense	839		875		2,517		2,457		Variable lease expense		866		839
Sublease income		—		20		—		223

Within the condensed consolidated statements of operations, ~~and comprehensive loss,~~ operating and variable lease expense are recorded in General and administrative ~~expenses and sublease income is recorded in Other (expense) income, net.~~expenses. Cash payments related to operating leases for the ~~nine~~three months ended ~~September 30,~~March 31, 2022 and March 31, 2021 ~~and September 30, 2020~~ were ~~$5.0~~$1.8 million and ~~$3.5~~$1.4 million, respectively. As of ~~September 30, 2021,~~March 31, 2022, the weighted-average remaining lease term is ~~7.3~~6.8 years and the weighted-average discount rate is 5.6%.

Remaining maturities of operating lease liabilities as of ~~September 30, 2021~~March 31, 2022 are as follows (in thousands):


Years ending December 31,	Years ending December 31,			Years ending December 31,
2021		$	967
2022	2022	3,930		2022	$	2,955
2023	2023	4,021		2023	4,021
2024	2024	4,112		2024	4,112
2025	2025	4,205		2025	4,205
2026				2026	4,298
Thereafter	Thereafter	12,294		Thereafter	7,995
Total future minimum lease payments	Total future minimum lease payments	$	29,529	Total future minimum lease payments	$	27,586
Less: imputed interest	Less: imputed interest	(5,256)		Less: imputed interest	(4,599)

Total operating lease liabilities	Total operating lease liabilities	$	24,273	Total operating lease liabilities	$	22,987


Sprout Social, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited)

4.Income Taxes

The provision for income taxes for interim periods is generally determined using an estimate of the Company’s annual effective tax rate, excluding jurisdictions for which no tax benefit can be recognized due to valuation allowances. The Company’s effective tax rate generally differs from the U.S. federal statutory rate primarily due to a valuation allowance related to the Company’s federal and state deferred tax assets.

The Company accounts for Global Intangible Low–Taxed Income (“GILTI”) as a current-period expense when incurred. Therefore, the Company has not recorded deferred taxes for basis differences expected to reverse in the future periods.

There has historically been no federal or state provision for income taxes because the Company has historically incurred operating losses and maintains a full valuation allowance against its net deferred tax assets. For the ~~nine~~three months ended ~~September 30, 2021,~~March 31, 2022, the Company recognized an immaterial provision related to foreign income taxes.

5.Incentive Stock Plan

Stock-based compensation expense is included in the unaudited condensed consolidated statements of operations ~~and comprehensive loss~~ as follows:


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021

		(in thousands)										(in thousands)
Cost of revenue	Cost of revenue	$	280	$	153	$	698	$	617	Cost of revenue		$	448	$	184
Research and development	Research and development	1,067		509		2,721		1,443		Research and development		1,725		717
Sales and marketing	Sales and marketing	2,316		667		6,793		1,833		Sales and marketing		4,218		1,752
General and administrative	General and administrative	1,563		1,231		4,367		4,670		General and administrative		2,001		1,256
Total stock-based compensation	Total stock-based compensation	$	5,226	$	2,560	$	14,579	$	8,563	Total stock-based compensation		$	8,392	$	3,909


Sprout Social, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited)

6.Commitments and Contingencies

Contractual Obligations

The Company has non-cancellable minimum guaranteed purchase commitments for primarily data and services. ~~Contractual~~Material contractual commitments as of ~~September 30, 2021~~March 31, 2022 that are not disclosed elsewhere are as follows (in thousands):


Years ending December 31,	Years ending December 31,			Years ending December 31,
2021		$	5,122
2022	2022	27,495		2022	$	22,543
2023	2023	15,222		2023	17,435
2024	2024	—		2024	1,860
2025	2025	—		2025	176
2026				2026	—
Thereafter	Thereafter	—		Thereafter	—
Total contract commitments	Total contract commitments	$	47,839	Total contract commitments	$	42,014

Legal Matters

From time to time in the normal course of business, the Company may be subject to various legal matters such as threatened or pending claims or proceedings. There were no material such matters as of and for the period ended ~~September��30, 2021.~~March 31, 2022.

Indemnification

In the ordinary course of business, the Company often includes standard indemnification provisions in its arrangements with third parties, including vendors, customers, investors and the Company’s directors and officers. Pursuant to these provisions, the Company may be obligated to indemnify such parties for losses or claims suffered or incurred. It is not possible to determine the maximum potential loss under these indemnification provisions due to the Company’s limited history of prior indemnification claims and the unique facts and circumstances involved in each particular provision. There were no material obligations under such indemnification agreements as of and for the period ended ~~September 30, 2021.~~March 31, 2022.

7.Segment and Geographic Data

The Company operates as 1 operating segment. The Company’s chief operating decision maker (“CODM”) is its chief executive officer, who reviews financial information for purposes of making operating decisions, assessing financial performance and allocating resources. The Company’s CODM evaluates financial information on a consolidated basis. As the Company operates as 1 operating segment, all required segment financial information is found in the condensed consolidated financial statements.

Long-lived assets by geographical region are based on the location of the legal entity that owns the assets. As of ~~September 30, 2021~~March 31, 2022 and December 31, ~~2020,~~2021, there were no significant long-lived assets held by entities outside of the United States.

~~Revenue by geographical region is determined by location of the Company’s customers. Revenue from customers outside of the United States was approximately 28% for each of the nine~~


Sprout Social, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited)

Revenue by geographical region is determined by location of the Company’s customers. Revenue from customers outside of the United States was approximately 28% for each of the three months ended ~~September 30, 2021~~March 31, 2022 and ~~2020, respectively.~~2021. Revenue by geographical region is as follows (in thousands):


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021
Americas	Americas	$	38,888	$	26,455	$	105,998	$	74,847	Americas		$	45,230	$	32,078
EMEA	EMEA	7,788		5,304		21,743		15,363		EMEA		9,454		6,600
Asia Pacific	Asia Pacific	2,415		1,907		6,853		5,393		Asia Pacific		2,745		2,140
Total	Total	$	49,091	$	33,666	$	134,594	$	95,603	Total		$	57,429	$	40,818

8.Net Loss per Share

Basic net loss per share is calculated by dividing the net loss by the weighted average number of outstanding shares of common stock each period. Diluted net loss per share is calculated by giving effect to all potential dilutive common stock equivalents, which includes stock options, restricted stock units, and restricted stock awards. Because the Company incurred net losses each period, the basic and diluted calculations are the same. Basic and diluted net loss per share are the same for each class of common stock, as both Class A and Class B stockholders are entitled to the same liquidation and dividend rights.

The following table presents the calculation for basic and diluted net loss per share (in thousands, except share and per share data):


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021
Net loss attributable to common shareholders	Net loss attributable to common shareholders	$	(6,993)	$	(6,997)	$	(18,802)	$	(25,779)	Net loss attributable to common shareholders		$	(9,755)	$	(6,367)
Weighted average common shares outstanding	Weighted average common shares outstanding	53,908,520		51,910,517		53,670,652		50,777,222		Weighted average common shares outstanding		54,277,676		53,432,658
Net loss per share, basic and diluted	Net loss per share, basic and diluted	$	(0.13)	$	(0.13)	$	(0.35)	$	(0.51)	Net loss per share, basic and diluted		$	(0.18)	$	(0.12)

The following outstanding shares of common stock equivalents were excluded from the calculation of diluted net loss per share for each period, as the impact of including them would have been anti-dilutive.


		September 30,			March 31,
		2021	2020		2022	2021
Stock options outstanding	Stock options outstanding	104,263	174,000	Stock options outstanding	84,510	125,510
RSUs	RSUs	1,897,648	2,142,801	RSUs	2,674,435	2,146,001
Total potentially dilutive shares	Total potentially dilutive shares	2,001,911	2,316,801	Total potentially dilutive shares	2,758,945	2,271,511

9. Fair Value Measurements

The Company measures certain financial assets at fair value. Fair value is determined based upon the exit price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants, as determined by either the principal market or the most


Sprout Social, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited)

advantageous market. Inputs used in the valuation techniques to derive fair values are classified based on a three-level hierarchy, as follows:

•Level 1: Quoted prices in active markets for identical assets or liabilities.

•Level 2: Observable inputs, other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

•Level 3: Unobservable inputs that are supported by little or no market activity.

The following tables present information about the Company’s financial assets that are measured at fair value and indicate the fair value hierarchy of the valuation inputs used (in thousands):


		September 30, 2021									March 31, 2022
		Level 1		Level 2		Level 3		Total			Level 1		Level 2		Level 3		Total
Marketable Securities:	Marketable Securities:									Marketable Securities:
Corporate bonds	Corporate bonds	$	—	$	23,660	$	—	$	23,660	Corporate bonds	$	—	$	17,769	$	—	$	17,769
Commercial paper	Commercial paper	—		32,985		—		32,985		Commercial paper	—		43,176		—		43,176

U.S. Treasury securities										U.S. Treasury securities	—		21,981		—		21,981
Asset-backed securities	Asset-backed securities	—		3,031		—		3,031		Asset-backed securities	—		16,185		—		16,185
Total assets	Total assets	$	—	$	59,676	$	—	$	59,676	Total assets	$	—	$	99,111	$	—	$	99,111


		December 31, 2020									December 31, 2021
		Level 1		Level 2		Level 3		Total			Level 1		Level 2		Level 3		Total
Marketable Securities:	Marketable Securities:									Marketable Securities:
Corporate bonds	Corporate bonds	$	—	$	22,810	$	—	$	22,810	Corporate bonds	$	—	$	26,274	$	—	$	26,274
Commercial paper	Commercial paper	—		16,477		—		16,477		Commercial paper	—		33,481		—		33,481
U.S. Treasury securities		—		10,077		—		10,077

Asset-backed securities										Asset-backed securities	—		$	10,066	$	—	10,066
Total assets	Total assets	$	—	$	49,364	$	—	$	49,364	Total assets	$	—	$	69,821	$	—	$	69,821

Marketable securities are classified within Level 2 because they are valued using inputs other than quoted prices that are directly or indirectly observable in the market.

The carrying amounts of certain financial instruments, including cash held in banks, cash equivalents, accounts receivable, accounts payable and accrued liabilities, approximate fair value due to their short-term maturities and are excluded from the fair value tables above.

~~As of September 30, 2021 and December 31, 2020,~~For the periods presented, the Company held investment-grade marketable securities ~~that had maturities within one year and~~which were accounted for as available-for-sale securities. ~~There~~As of March 31, 2022 and December 31, 2021, there was not a significant difference between the amortized cost and fair value of these securities. The gross unrealized gains and losses associated with these securities were immaterial ~~for~~in the periods presented.


Sprout Social, Inc.
Notes to Condensed Consolidated Financial Statements (Unaudited)

~~10.Related Party Transactions~~The following table classifies our marketable securities by contractual maturity (in thousands):

During the quarter ended March 31, 2021, the Company received $1.7 million in cash for the disgorgement of stockholder short-swing profits under Section 16(b) of the Exchange Act. The amount was recorded as an increase to additional paid-in capital on the condensed consolidated balance sheet.


	March 31, 2022	December 31, 2021
Due in one year or less	97,655	69,821
Due after one year and within two years	1,456	—
Total	99,111	69,821

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

You should read the following discussion and analysis of our financial condition and results of operations together with our unaudited condensed consolidated financial statements and related notes included elsewhere in this Quarterly Report. This discussion contains forward-looking statements based upon current plans, expectations and beliefs involving risks and uncertainties, including the potential impact of the COVID-19 pandemic on our business. Our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those set forth under “Risk Factors” in Part I—Item 1A of our Annual Report on Form 10-K for the year ended December 31, ~~2020,~~2021, and in other parts of this Quarterly Report.

Overview

Sprout Social is a powerful, centralized platform that provides the critical business layer to unlock the massive commercial value of social media. We have made it increasingly easy to standardize on Sprout Social as the centralized system of record for social and to help customers maximize the value of this mission critical channel. Currently, more than ~~30,000~~32,000 customers across more than 100 countries rely on our platform.

Introduced in 2011, our cloud software brings together social messaging, data and workflows in a unified system of record, intelligence and action. Operating across major networks, including Twitter, Facebook, Instagram, Pinterest, LinkedIn, Google, Reddit, Glassdoor and YouTube, and commerce platforms Facebook Shops, Shopify and ~~Shopify,~~WooCommerce, we provide organizations with a centralized platform to manage their social media efforts across stakeholders and business functions. Virtually every aspect of business has been impacted by social media, from marketing, sales, commerce and public relations to customer service, product and strategy, ~~and commerce,~~ creating a need for an entirely new category of software. We offer our customers a centralized, secure and powerful platform to manage this broad, complex channel effectively across their organization.

We generate revenue primarily from subscriptions to our social media management platform under a software-as-a-service model. Our subscriptions can range from monthly to one-year or multi-year arrangements and are generally non-cancellable during the contractual subscription term. Subscription revenue is recognized ratably over the contract terms beginning on the date the product is made available to customers, which typically begins on the commencement date of each contract. We also generate revenue from professional services related to our platform provided to certain customers, which is recognized at the time these services are provided to the customer. This revenue has historically represented less than 1% of our revenue and is expected to be immaterial for the foreseeable future.

Our tiered subscription-based model allows our customers to choose among three core plans to meet their needs. Each plan is licensed on a per user per month basis at prices dependent on the level of features offered. Additional product modules, which offer increased functionality depending on a customer’s needs, can be purchased by the customer on a per user per month basis.

We generated revenue of ~~$49.1~~$57.4 million and ~~$33.7~~$40.8 million during the three months ended ~~September 30,~~March 31, 2022 and 2021, ~~and 2020, respectively, representing growth of 46%. We generated revenue of $134.6 million and $95.6 million during the nine months ended September 30, 2021 and 2020,~~ respectively, representing growth of 41%. In the ~~nine~~three months ended ~~September 30, 2021,~~March 31, 2022, software subscriptions contributed 99% of our revenue.

We generated net losses of ~~$7.0~~$9.8 million and ~~$7.0~~$6.4 million during the three months ended ~~September 30,~~March 31, 2022 and 2021, ~~and 2020,~~ respectively, which included stock-based compensation expense of ~~$5.2~~$8.4 million and $2.6 million, respectively. We generated net losses of $18.8 million and $25.8 million during the nine months ended September 30, 2021 and 2020, respectively, which included stock-based compensation expense of $14.6 million and $8.6$3.9 million, respectively. We expect to continue investing in the growth of our business and, as a result, generate net losses for the foreseeable future.

COVID-19

In December 2019, a novel coronavirus disease (“COVID-19”) was identified. On March 11, 2020, the World Health Organization characterized COVID-19 as a pandemic. The extent of the impact of COVID-19 on our operational and financial performance and financial position will depend on certain developments, including the duration and spread of the outbreak and the governmental responses to address the pandemic and any re-emergence of COVID-19, impact on our customers and sales cycles and impact on our employees, all of which are uncertain and cannot be predicted.

Given the importance of our technology platform and heightened market awareness of social media as a strategic communications channel, our operational and financial performance were not materially impacted by COVID-19 during the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 and ~~2020.~~2021. Our IPO in December 2019 and sale of over-allotment shares to the underwriters in January 2020 resulted in total net proceeds of $144.3 million, which strengthened our liquidity position prior to the pandemic. The $42.1 million in net proceeds from our equity follow-on offering in August 2020 further strengthened our liquidity position.

We believe that over the long-term, we will continue to see strong demand for our technology platform; however, the duration and spread of the pandemic could impact our customers’ marketing or social media budgets or ability to pay for existing subscriptions, particularly in the industries most impacted by COVID-19. We will continue to monitor the potential impact of COVID-19; however, at this time, the extent to which the pandemic may impact our financial condition or results of operations is uncertain.

Key Factors Affecting Our Performance

Acquiring new customers

We are focused on continuing to organically grow our customer base by increasing demand for our platform and penetrating our addressable market. We have invested, and expect to continue to invest, heavily in expanding our sales force and marketing efforts to acquire new customers. Currently, we have more than ~~30,000~~32,000 customers.

Expanding within our current customer base

We believe that there is a substantial and largely untapped opportunity for organic growth within our existing customer base. Customers often begin by purchasing a small number of user subscriptions and then expand over time, increasing the number of users or social profiles, as well as purchasing additional product modules. Customers may then expand use-cases between various departments to drive collaboration across their organizations. Our sales and customer success efforts include encouraging organizations to expand use-cases to more fully realize the value from the broader adoption of our platform throughout an organization. We will continue to invest in enhancing awareness of our brand, creating additional uses for our products and developing more products, features and functionality of existing products, which we believe are vital to achieving increased adoption of our platform. We have a history of attracting new customers and we have increased our focus on expanding their use of our platform over time.

Sustaining product and technology innovation

Our success is dependent on our ability to sustain product and technology innovation and maintain the competitive advantage of our proprietary technology. We continue to invest resources to enhance the capabilities of our platform by introducing new products, features and functionality of existing products.

International expansion

We see international expansion as a meaningful opportunity to grow our platform. Revenue generated from non-U.S. customers during the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 was approximately 28% of our total revenue. We have built local teams in Ireland, Canada, the United Kingdom, Singapore, India, Australia and the Philippines to support our growth internationally. We believe global demand for our platform and offerings will continue to increase as awareness of our platform in international markets grows. We plan to continue adding to our local sales, customer support and customer success teams in select international markets over time.

Key Business Metrics

We review the following key business metrics to evaluate our business, measure our performance, identify trends, formulate financial projections and make strategic decisions.

Number of customers

We define a customer as a unique account, multiple accounts containing a common non-personal email domain, or multiple accounts governed by a single agreement. Number of customers excludes customers exclusively using legacy products obtained through the acquisition of Simply Measured. We believe that the number of customers using our platform is an indicator not only of our market penetration, but also of our potential for future growth as our customers often expand their adoption of our platform over time based on an increased awareness of the value of our platform and products.

As of September 30,
2021 2020
Number of customers 30,705 25,556


	As of March 31,
	2022	2021
Number of customers	32,800	28,122

ARR

We define ARR as the annualized revenue run-rate of subscription agreements from all customers as of the last date of the specified period. ARR includes the impact of recurring revenue generated from legacy Simply Measured products, which a small number of legacy Simply Measured customers have continued to access. These customers may continue to do so for a limited period in the future as we continue to transition those customers to other Sprout products. We believe ARR is an indicator of the scale of our entire platform while mitigating fluctuations due to seasonality and contract term.

As of September 30,
2021 2020
(in thousands)
ARR $ 204,641 $ 141,898


	As of March 31,
	2022		2021
	(in thousands)
ARR	$	239,091	$	172,013

Number of customers contributing more than $10,000 in ARR

We define customers contributing more than $10,000 in ARR as those on a paid subscription plan that had more than $10,000 in ARR as of a period end.

We view the number of customers that contribute more than $10,000 in ARR as a measure of our ability to scale with our customers and attract larger organizations. We believe this represents potential for future growth, including expanding within our current customer base. Over time, larger customers have constituted a greater share of our revenue.


	As of March 31,
	2022	2021
Number of customers contributing more than $10,000 in ARR	5,349	3,514

As of September 30,
2021 2020
Number of customers contributing more than $10,000 in ARR 4,380 2,790

Number of customers contributing more than $50,000 in ARR

We define customers contributing more than $50,000 in ARR as those on a paid subscription plan that had more than $50,000 in ARR as of a period end.

We view the number of customers that contribute more than $50,000 in ARR as a measure of our ability to scale with our largest customers and attract more sophisticated organizations. We believe this represents potential for future growth, including expanding within our current customer base. Over time, our largest customers have constituted a greater share of our revenue.

As of September 30,
2021 2020
Number of customers contributing more than $50,000 in ARR 478 242


	As of March 31,
	2022	2021
Number of customers contributing more than $50,000 in ARR	692	351

Components of our Results of Operations

Revenue

Subscription

We generate revenue primarily from subscriptions to our social media management platform under a software-as-a-service model. Our subscriptions can range from monthly to one-year or multi-year arrangements and are generally non-cancellable during the contractual subscription term. Subscription revenue is recognized ratably over the contract terms beginning on the date our product is made available to customers, which typically begins on the commencement date of each contract. Our customers do not have the right to take possession of the online software solution. We also generate a small portion of our subscription revenue from third-party resellers.

Professional Services

We sell professional services consisting of, but not limited to, implementation fees, specialized training, one-time reporting services and recurring periodic reporting services. Professional services revenue is recognized at the time these services are provided to the customer. This revenue has historically represented less than 1% of our revenue and is expected to be immaterial for the foreseeable future.

Cost of Revenue

Subscription

Cost of revenue primarily consists of expenses related to hosting our platform and providing support to our customers. These expenses are comprised of fees paid to data providers, hosted data center costs and personnel costs directly associated with cloud infrastructure, customer success and customer support, including salaries, benefits, bonuses and allocated overhead. These costs also include depreciation expense and amortization expense related to acquired developed technologies. Overhead associated with facilities and information technology is allocated to cost of revenue and operating expenses based on headcount. Although we expect our cost of revenue to increase in absolute dollars as our business and revenue grows, we expect our cost of revenue to decrease as a percentage of our revenue over time.

Professional Services and Other

Cost of professional services primarily consists of expenses related to our professional services organization and are comprised of personnel costs, including salaries, benefits, bonuses and allocated overhead.

Gross Profit and Gross Margin

Gross margin is calculated as gross profit as a percentage of total revenue. Our gross margin may fluctuate from period to period based on revenue earned, the timing and amount of investments made to expand our hosting capacity, our customer support and professional services teams and in hiring additional personnel, and the impact of acquisitions. We expect our gross profit and gross margin to increase as our business grows over time.

Operating Expenses

Research and Development

Research and development expenses primarily consist of personnel costs, including salaries, benefits and allocated overhead. Research and development expenses also include depreciation expense and other expenses associated with product development. We plan to increase the dollar amount of our investment in research and development for the foreseeable future as we focus on developing new features and enhancements to our plan offerings. ~~However, we expect our research and development expenses to decrease as a percentage of our revenue over time.~~

Sales and Marketing

Sales and marketing expenses primarily consist of personnel costs directly associated with our sales and marketing department, online advertising expenses, as well as allocated overhead, including depreciation expense and amortization related to acquired developed technologies. Sales force commissions and bonuses are considered incremental costs of obtaining a contract with a customer. Sales commissions are earned and recorded at contract commencement for both new customer contracts and expansion of contracts with existing customers. Sales commissions are deferred and amortized on a straight-line basis over a period of benefit of three years. We plan to increase the dollar amount of our investment in sales and marketing for the foreseeable future, primarily for increased headcount for our sales department.

General and Administrative

General and administrative expenses primarily consist of personnel expenses associated with our finance, legal, human resources and other administrative employees. Our general and administrative expenses also include professional fees for external legal, accounting and other consulting services, depreciation and amortization expense, as well as allocated overhead. We expect to increase the size of our general and administrative functions to support the growth of our business. We also recognized certain non-recurring professional fees and other expenses as part of our transition to becoming a public company and expect to continue to incur additional expenses as a result of operating as a public company, including costs to comply with rules and regulations applicable to companies listed on a U.S. securities exchange, costs related to compliance and reporting obligations pursuant to the rules and regulations of the SEC, investor relations and professional services. We expect the dollar amount of our general and administrative expenses to increase for the foreseeable future. However, we expect our general and administrative expenses to decrease as a percentage of revenue over time.

Interest Income (Expense), Net

Interest income (expense), net consists primarily of interest expense ~~on outstanding~~related to our line of credit, ~~balances~~which expired in January 2022, and is offset by interest income earned on our cash and investment balances.

Other ~~(Expense) Income,~~Expense, Net

Other ~~(expense) income,~~expense, net primarily consists of ~~sublease rental income from our Seattle, Washington office and~~ foreign currency transaction gains and losses.

Income Tax Provision

The income tax provision consists of current and deferred taxes for our foreign jurisdictions. We have historically reported a taxable loss in our most significant jurisdiction, the ~~U.S.,~~United States, and have a full valuation allowance against our deferred tax assets. We expect this trend to continue for the foreseeable future.

Results of Operations

The following tables set forth information comparing the components of our results of operations in dollars and as a percentage of total revenue for the periods presented.


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021

		(in thousands)										(in thousands)
Revenue	Revenue									Revenue
Subscription	Subscription	$	48,570	$	33,370	$	133,105	$	94,889	Subscription		$	56,780	$	40,355
Professional services and other	Professional services and other	521		296		1,489		714		Professional services and other		649		463
Total revenue	Total revenue	49,091		33,666		134,594		95,603		Total revenue		57,429		40,818
Cost of revenue(1)	Cost of revenue(1)									Cost of revenue(1)
Subscription	Subscription	12,088		8,588		32,723		24,852		Subscription		13,757		9,705
Professional services and other	Professional services and other	258		186		775		450		Professional services and other		234		292
Total cost of revenue	Total cost of revenue	12,346		8,774		33,498		25,302		Total cost of revenue		13,991		9,997
Gross profit	Gross profit	36,745		24,892		101,096		70,301		Gross profit		43,438		30,821
Operating expenses	Operating expenses									Operating expenses
Research and development(1)	Research and development(1)	10,551		7,693		27,831		22,686		Research and development(1)		13,065		8,272
Sales and marketing(1)	Sales and marketing(1)	21,383		14,774		59,358		42,852		Sales and marketing(1)		25,612		18,153
General and administrative(1)	General and administrative(1)	11,649		9,346		32,276		30,970		General and administrative(1)		14,370		10,615
Total operating expenses	Total operating expenses	43,583		31,813		119,465		96,508		Total operating expenses		53,047		37,040
Loss from operations	Loss from operations	(6,838)		(6,921)		(18,369)		(26,207)		Loss from operations		(9,609)		(6,219)
Interest expense	Interest expense	(78)		(94)		(227)		(285)		Interest expense		(71)		(72)
Interest income	Interest income	73		50		190		563		Interest income		123		52
Other (expense) income, net		(86)		19		(260)		222
Other expense, net										Other expense, net		(108)		(119)
Loss before income taxes	Loss before income taxes	(6,929)		(6,946)		(18,666)		(25,707)		Loss before income taxes		(9,665)		(6,358)
Income tax expense	Income tax expense	64		51		136		72		Income tax expense		90		9
Net loss and comprehensive loss		$	(6,993)	$	(6,997)	$	(18,802)	$	(25,779)
Net loss										Net loss		$	(9,755)	$	(6,367)

_______________

(1)Includes stock-based compensation expense as follows:


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021

		(in thousands)										(in thousands)
Cost of revenue	Cost of revenue	$	280	$	153	$	698	$	617	Cost of revenue		$	448	$	184
Research and development	Research and development	1,067		509		2,721		1,443		Research and development		1,725		717
Sales and marketing	Sales and marketing	2,316		667		6,793		1,833		Sales and marketing		4,218		1,752
General and administrative	General and administrative	1,563		1,231		4,367		4,670		General and administrative		2,001		1,256
Total stock-based compensation	Total stock-based compensation	$	5,226	$	2,560	$	14,579	$	8,563	Total stock-based compensation		$	8,392	$	3,909


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021

		(as a percentage of total revenue)										(as a percentage of total revenue)
Revenue	Revenue									Revenue
Subscription	Subscription	99	%	99	%	99	%	99	%	Subscription		99	%	99	%
Professional services and other	Professional services and other	1	%	1	%	1	%	1	%	Professional services and other		1	%	1	%
Total revenue	Total revenue	100	%	100	%	100	%	100	%	Total revenue		100	%	100	%
Cost of revenue	Cost of revenue									Cost of revenue
Subscription	Subscription	25	%	26	%	24	%	26	%	Subscription		24	%	24	%
Professional services and other	Professional services and other	1	%	—	%	1	%	—	%	Professional services and other		—	%	—	%
Total cost of revenue	Total cost of revenue	25	%	26	%	25	%	26	%	Total cost of revenue		24	%	24	%
Gross profit	Gross profit	75	%	74	%	75	%	74	%	Gross profit		76	%	76	%
Operating expenses	Operating expenses									Operating expenses
Research and development	Research and development	21	%	23	%	21	%	24	%	Research and development		23	%	20	%
Sales and marketing	Sales and marketing	44	%	44	%	44	%	45	%	Sales and marketing		45	%	44	%
General and administrative	General and administrative	24	%	28	%	24	%	32	%	General and administrative		25	%	26	%
Total operating expenses	Total operating expenses	89	%	95	%	89	%	101	%	Total operating expenses		92	%	91	%
Loss from operations	Loss from operations	(14)	%	(21)	%	(14)	%	(27)	%	Loss from operations		(17)	%	(15)	%
Interest expense	Interest expense	—	%	—	%	—	%	—	%	Interest expense		—	%	—	%
Interest income	Interest income	—	%	—	%	—	%	—	%	Interest income		—	%	—	%
Other (expense) income, net		—	%	—	%	—	%	—	%
Other expense, net										Other expense, net		—	%	—	%
Loss before income taxes	Loss before income taxes	(14)	%	(21)	%	(14)	%	(27)	%	Loss before income taxes		(17)	%	(16)	%
Income tax expense	Income tax expense	—	%	—	%	—	%	—	%	Income tax expense		—	%	—	%
Net loss and comprehensive loss		(14)	%	(21)	%	(14)	%	(27)	%
Net loss										Net loss		(17)	%	(16)	%

Note: Certain amounts may not sum due to rounding

Three Months Ended ~~September 30, 2021~~ March 31, 2022 Compared to Three Months Ended ~~September 30, 2020~~ March 31, 2021

Revenue


		Three Months Ended September 30,						Change					Three Months Ended March 31,						Change
		2021			2020			Amount		%			2022			2021			Amount		%

		(dollars in thousands)											(dollars in thousands)
Revenue	Revenue											Revenue
Subscription	Subscription	$	48,570		$	33,370		$	15,200	46	%	Subscription	$	56,780		$	40,355		$	16,425	41	%
Professional services and other	Professional services and other	521			296			225		76	%	Professional services and other	649			463			186		40	%
Total revenue	Total revenue	$	49,091		$	33,666		$	15,425	46	%	Total revenue	$	57,429		$	40,818		$	16,611	41	%
Percentage of Total Revenue	Percentage of Total Revenue											Percentage of Total Revenue
Subscription	Subscription	99		%	99		%					Subscription	99		%	99		%
Professional services and other	Professional services and other	1		%	1		%					Professional services and other	1		%	1		%

The increase in subscription revenue was primarily driven by revenue from new customers and expansion within existing customers. The total number of customers grew from ~~25,556~~28,122 as of ~~September 30, 2020~~March 31, 2021 to ~~30,705~~32,800 as of ~~September 30, 2021.~~March 31, 2022. Customers contributing over $10,000 in ARR grew 52% versus prior year and customers contributing over $50,000 in ARR grew 97% versus prior year. The increase in new customers was primarily driven by our growing sales force capacity to meet market demand. Expansion within existing customers was driven by our ability to increase the number of users, social profiles and products purchased by customers. This is in part attributable to the expansion of use-cases across various functions within our existing customers’ organizations.

Cost of Revenue and Gross Margin


		Three Months Ended September 30,						Change					Three Months Ended March 31,						Change
		2021			2020			Amount		%			2022			2021			Amount		%

		(dollars in thousands)											(dollars in thousands)
Cost of revenue	Cost of revenue											Cost of revenue
Subscription	Subscription	$	12,088		$	8,588		$	3,500	41	%	Subscription	$	13,757		$	9,705		$	4,052	42	%
Professional services and other	Professional services and other	258			186			72		39	%	Professional services and other	234			292			(58)		(20)	%
Total cost of revenue	Total cost of revenue	12,346			8,774			3,572		41	%	Total cost of revenue	13,991			9,997			3,994		40	%
Gross profit	Gross profit	$	36,745		$	24,892		$	11,853	48	%	Gross profit	$	43,438		$	30,821		$	12,617	41	%
Gross margin	Gross margin											Gross margin
Total gross margin	Total gross margin	75		%	74		%					Total gross margin	76		%	76		%

The increase in cost of subscription revenue for the three months ended ~~September 30, 2021~~March 31, 2022 compared to the three months ended ~~September 30, 2020~~March 31, 2021 was primarily due to the following:


	Change
	(in thousands)
Data provider fees	$	~~2,504~~2,241
Personnel costs	~~959~~1,406
Stock-based compensation expense	~~127~~264
Other	~~(90)~~83
Subscription cost of revenue	$	~~3,500~~3,994

Fees paid to our data providers increased due to revenue growth. Personnel costs increased primarily as a result of a 6%23% increase in headcount as we continue to grow our customer support and customer success teams to support our customer growth. The increase in stock-based compensation expense was primarily due to the increased headcount.

Operating Expenses

Research and Development


		Three Months Ended September 30,						Change					Three Months Ended March 31,						Change
		2021			2020			Amount		%			2022			2021			Amount		%

		(dollars in thousands)											(dollars in thousands)
Research and development	Research and development	$	10,551		$	7,693		$	2,858	37	%	Research and development	$	13,065		$	8,272		$	4,793	58	%
Percentage of total revenue	Percentage of total revenue	21		%	23		%					Percentage of total revenue	23		%	20		%

The increase in research and development expense for the three months ended ~~September 30, 2021~~March 31, 2022 compared to the three months ended ~~September 30, 2020~~March 31, 2021 was primarily due to the following:


	Change
	(in thousands)
Personnel costs	$	~~2,315~~3,718
Stock-based compensation expense	~~558~~1,008
Other	~~(15)~~67
Research and development	$	~~2,858~~4,793

Personnel costs increased primarily as a result of a ~~20%~~48% increase in headcount to grow our research and development teams to drive our technology innovation through the development of new ~~products and features.~~features on our platform. The increase in stock-based compensation expense was primarily due to the increased headcount.

Sales and Marketing


		Three Months Ended September 30,						Change					Three Months Ended March 31,						Change
		2021			2020			Amount		%			2022			2021			Amount		%

		(dollars in thousands)											(dollars in thousands)
Sales and marketing	Sales and marketing	$	21,383		$	14,774		$	6,609	45	%	Sales and marketing	$	25,612		$	18,153		$	7,459	41	%
Percentage of total revenue	Percentage of total revenue	44		%	44		%					Percentage of total revenue	45		%	44		%

The increase in sales and marketing expense for the three months ended ~~September 30, 2021~~March 31, 2022 compared to the three months ended ~~September 30, 2020~~March 31, 2021 was primarily due to the following:


	Change
	(in thousands)
Personnel costs	$	~~4,103~~4,650
Stock-based compensation expense	~~1,649~~2,466
Other	~~857~~343
Sales and marketing	$	~~6,609~~7,459

Personnel costs increased primarily as a result of a ~~16%~~23% increase in headcount as we continue to expand our sales teams to grow our customer base, as well as additional sales commission expense due to the year over year sales growth, which increased the amortization of contract acquisition costs. The increase in stock-based compensation expense was primarily due to the increased headcount and awards granted to our ~~President in connection with his promotion at the end of 2020.~~President.

General and Administrative


		Three Months Ended September 30,						Change					Three Months Ended March 31,						Change
		2021			2020			Amount		%			2022			2021			Amount		%

		(dollars in thousands)											(dollars in thousands)
General and administrative	General and administrative	$	11,649		$	9,346		$	2,303	25	%	General and administrative	$	14,370		$	10,615		$	3,755	35	%
Percentage of total revenue	Percentage of total revenue	24		%	28		%					Percentage of total revenue	25		%	26		%

The increase in general and administrative expense for the three months ended ~~September 30, 2021~~March 31, 2022 compared to the three months ended ~~September 30, 2020~~March 31, 2021 was primarily due to the following:


	Change
	(in thousands)
Personnel costs	$	~~1,416~~2,418
Stock-based compensation expense	~~332~~
~~Credit losses on accounts receivable~~	~~(488)~~745
Other	~~1,043~~592
General and administrative	$	~~2,303~~3,755

~~The increase in personnel~~Personnel costs ~~was~~increased primarily ~~the~~as a result of a ~~26%~~40% increase in headcount as we continue to grow our business and operate as a publicly traded company. The increase in stock-based

compensation expense was primarily due to the increased headcount. ~~Credit losses on accounts receivable decreased due to improved collections in 2021 and a reserve taken in the prior year related to the potential impact of COVID-19 on our customers’ ability to pay.~~ The increase in other was ~~primarily~~ driven by higher indirect tax ~~expense.~~expense and various expenses related to overhead.

Interest Income (Expense), Net

Three Months Ended September 30, Change
2021 2020 Amount %
(dollars in thousands)
Interest income (expense), net $ (5) $ (44) $ 39 (89) %
Percentage of total revenue — % — %

~~The decrease in net interest expense was primarily driven by higher fees in prior year associated with our revolving line of credit.~~

~~Other (Expense) Income, Net~~


		Three Months Ended September 30,						Change				Three Months Ended March 31,						Change
		2021			2020			Amount		%		2022			2021			Amount		%

		(dollars in thousands)										(dollars in thousands)
Other (expense) income, net		$	(86)		$	19		$	(105)	n/m(1)
Interest income (expense), net											Interest income (expense), net	$	52		$	(20)		$	72	n/m(1)
Percentage of total revenue	Percentage of total revenue	—		%	—		%				Percentage of total revenue	—		%	—		%

_________________

(1)Calculated metric is not meaningful.

The ~~decrease in other (expense) income, net is due to sublease rental income as our Seattle, Washington lease expired in July 2020 as well as foreign exchange transaction losses.~~

~~Income Tax Expense~~

Three Months Ended September 30, Change
2021 2020 Amount %
(dollars in thousands)
Income tax expense $ 64 $ 51 $ 13 25 %
Percentage of total revenue — % — %

~~The~~ increase ~~in income tax expense is due to higher earnings in foreign jurisdictions.~~

~~Nine Months Ended September 30, 2021 Compared to Nine Months Ended September 30, 2020~~

~~Revenue~~

Nine Months Ended September 30, Change
2021 2020 Amount %
(dollars in thousands)
Revenue
Subscription $ 133,105 $ 94,889 $ 38,216 40 %
Professional services and other 1,489 714 775 109 %
Total revenue $ 134,594 $ 95,603 $ 38,991 41 %
Percentage of Total Revenue
Subscription 99 % 99 %
Professional services and other 1 % 1 %

The increase in subscription revenue was primarily driven by revenue from new customers and expansion within existing customers. The total number of customers grew from 25,556 as of September 30, 2020 to 30,705 as of September 30, 2021. The increase in new customers was primarily driven by our growing sales force capacity to meet market demand. Expansion within existing customers was driven by our ability to increase the number of users, social profiles and products purchased by customers. This is in part attributable to the expansion of use-cases across various functions within our existing customers’ organizations.

~~Cost of Revenue and Gross Margin~~

Nine Months Ended September 30, Change
2021 2020 Amount %
(dollars in thousands)
Cost of revenue
Subscription $ 32,723 $ 24,852 $ 7,871 32 %
Professional services and other 775 450 325 72 %
Total cost of revenue 33,498 25,302 8,196 32 %
Gross profit $ 101,096 $ 70,301 $ 30,795 44 %
Gross margin
Total gross margin 75 % 74 %

~~The increase in cost of subscription revenue for the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020 was primarily due to the following:~~


	~~Change~~
	(~~in thousands~~)
~~Data provider fees~~	$	~~6,946~~
~~Personnel costs~~	~~1,094~~
~~Stock-based compensation expense~~	81
~~Other~~	~~(250)~~
~~Subscription cost of revenue~~	$	~~7,871~~

Fees paid to our data providers increased due to revenue growth. Personnel costs increased primarily as a result of a 6% increase in headcount as we continue to grow our customer support and customer success teams to support our customer growth.

~~Operating Expenses~~

~~Research and Development~~

Nine Months Ended September 30, Change
2021 2020 Amount %
(dollars in thousands)
Research and development $ 27,831 $ 22,686 $ 5,145 23 %
Percentage of total revenue 21 % 24 %

~~The increase in research and development expense for the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020 was primarily due to the following:~~


	~~Change~~
	(~~in thousands~~)
~~Personnel costs~~	$	~~3,837~~
~~Stock-based compensation expense~~	~~1,278~~
~~Other~~	30
~~Research and development~~	$	~~5,145~~

Personnel costs increased primarily as a result of a 20% increase in headcount to grow our research and development teams to drive our technology innovation through the development of new products and features. The increase in stock-based compensation expense was due to the increased headcount.

~~Sales and Marketing~~

Nine Months Ended September 30, Change
2021 2020 Amount %
(dollars in thousands)
Sales and marketing $ 59,358 $ 42,852 $ 16,506 39 %
Percentage of total revenue 44 % 45 %

~~The increase in sales and marketing expense for the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020 was primarily due to the following:~~


	~~Change~~
	(~~in thousands~~)
~~Personnel costs~~	$	~~9,695~~
~~Stock-based compensation expense~~	~~4,960~~
~~Other~~	~~1,851~~
~~Sales and marketing~~	$	~~16,506~~

Personnel costs increased primarily as a result of a 16% increase in headcount as we continue to expand our sales teams to grow our customer base, as well as additional sales commission expense due to the year over year sales growth, which increased the amortization of contract acquisition costs. The increase in stock-based compensation expense was due to the increased headcount and awards granted to our President in connection with his promotion at the end of 2020. The increase in other was primarily driven by a $1.4 million increase in advertising and marketing expenses.

~~General and Administrative~~

Nine Months Ended September 30, Change
2021 2020 Amount %
(dollars in thousands)
General and administrative $ 32,276 $ 30,970 $ 1,306 4 %
Percentage of total revenue 24 % 32 %

~~The increase in general and administrative expense for the nine months ended September 30, 2021 compared to the nine months ended September 30, 2020 was primarily due to the following:~~


	~~Change~~
	(~~in thousands~~)
~~Personnel costs~~	$	~~3,083~~
~~Credit losses on accounts receivable~~	~~(1,741)~~
~~Stock-based compensation expense~~	~~(303)~~
~~Other~~	~~267~~
~~General and administrative~~	$	~~1,306~~

~~Personnel costs increased primarily as a result of a 26% increase in headcount as we continue to grow our business and operate as a publicly traded company.~~ ~~Credit losses on accounts receivable decreased due to improved collections in 2021 and a reserve taken in the prior year related to the potential impact of COVID-19 on our customers’ ability to pay~~. The decrease in stock-based compensation was due to expense recognized in prior year related to the vesting of a RSU award granted to our Chief Executive Officer in connection with the achievement of a market capitalization threshold that was reached in February 2020. The increase in other was primarily driven by higher indirect tax expense.

~~Interest Income (Expense), Net~~

Nine Months Ended September 30, Change
2021 2020 Amount %
(dollars in thousands)
Interest income (expense), net $ (37) $ 278 $ (315) n/m
Percentage of total revenue — % 1 %

~~The decrease~~ in interest income (expense), net was primarily driven by ~~higher interest rates earned~~the increased investment in ~~the prior year on cash deposits related to our IPO proceeds.~~marketable securities.

Other ~~(Expense) Income,~~Expense, Net


		Nine Months Ended September 30,						Change				Three Months Ended March 31,						Change
		2021			2020			Amount		%		2022			2021			Amount		%

		(dollars in thousands)										(dollars in thousands)
Other (expense) income, net		$	(260)		$	222		$	(482)	n/m
Other expense net											Other expense net	$	(108)		$	(119)		$	11	(9)	%
Percentage of total revenue	Percentage of total revenue	—		%	—		%				Percentage of total revenue	—		%	—		%

The ~~decrease~~change in ~~other (expense) income,~~Other expense, net ~~is due to sublease rental income as our Seattle, Washington lease expired in July 2020 as well as~~was primarily driven by foreign exchange transaction losses.

Income Tax Expense


		Nine Months Ended September 30,						Change					Three Months Ended March 31,						Change
		2021			2020			Amount		%			2022			2021			Amount		%

		(dollars in thousands)											(dollars in thousands)
Income tax expense	Income tax expense	$	136		$	72		$	64	89	%	Income tax expense	$	90		$	9		$	81	900	%
Percentage of total revenue	Percentage of total revenue	—		%	—		%					Percentage of total revenue	—		%	—		%

The increase in income tax expense is due to higher earnings in foreign jurisdictions.

Non-GAAP Financial Measures

In addition to our results determined in accordance with U.S. generally accepted accounting principles, or GAAP, we believe the following non-GAAP measures are useful in evaluating our operating performance. We use the below non-GAAP financial information, collectively, to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that non-GAAP financial information, when taken collectively, may be helpful to investors because it provides consistency and

comparability with past financial performance by excluding certain items that may not be indicative of our business, operating results or future outlook.

However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool and should not be considered in isolation or as a substitute for

financial information presented in accordance with GAAP. In addition, other companies, including companies in our industry, may calculate non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, and not to rely on any single financial measure to evaluate our business.


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021
		(dollars in thousands, except per share data)										(dollars in thousands, except per share data)
Non-GAAP gross profit	Non-GAAP gross profit	$	37,025	$	25,045	$	101,794	$	70,918	Non-GAAP gross profit		$	43,886	$	31,005
Non-GAAP operating loss	Non-GAAP operating loss	(1,612)		(4,361)		(3,790)		(17,644)		Non-GAAP operating loss		(1,217)		(2,310)
Non-GAAP net loss	Non-GAAP net loss	(1,767)		(4,437)		(4,223)		(17,216)		Non-GAAP net loss		(1,363)		(2,458)
Non-GAAP net loss per share	Non-GAAP net loss per share	(0.03)		(0.09)		(0.08)		(0.34)		Non-GAAP net loss per share		(0.03)		(0.05)
Free cash flow	Free cash flow	$	4,169	$	(4,041)	$	11,678	$	(13,394)	Free cash flow		$	5,089	$	3,447

Non-GAAP Gross Profit

We define non-GAAP gross profit as GAAP gross profit, excluding stock-based compensation expense. We believe non-GAAP gross profit provides our management and investors consistency and comparability with our past financial performance and facilitates period-to-period comparisons of operations, as this non-GAAP financial measure eliminates the effect of stock-based compensation, which is often unrelated to overall operating performance.


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021
Reconciliation of Non-GAAP gross profit	Reconciliation of Non-GAAP gross profit	(dollars in thousands)								Reconciliation of Non-GAAP gross profit		(dollars in thousands)
Gross profit	Gross profit	$	36,745	$	24,892	$	101,096	$	70,301	Gross profit		$	43,438	$	30,821
Stock-based compensation expense	Stock-based compensation expense	280		153		698		617		Stock-based compensation expense		448		184
Non-GAAP gross profit	Non-GAAP gross profit	$	37,025	$	25,045	$	101,794	$	70,918	Non-GAAP gross profit		$	43,886	$	31,005

Non-GAAP Operating Loss

We define non-GAAP operating loss as GAAP loss from operations, excluding stock-based compensation expense. We believe non-GAAP operating loss provides our management and investors consistency and comparability with our past financial performance and facilitates period-to-period

comparisons of operations, as this non-GAAP financial measure eliminates the effect of stock-based compensation, which is often unrelated to overall operating performance.


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021
Reconciliation of Non-GAAP operating loss	Reconciliation of Non-GAAP operating loss	(dollars in thousands)								Reconciliation of Non-GAAP operating loss		(dollars in thousands)
Loss from operations	Loss from operations	$	(6,838)	$	(6,921)	$	(18,369)	$	(26,207)	Loss from operations		$	(9,609)	$	(6,219)
Stock-based compensation expense	Stock-based compensation expense	5,226		2,560		14,579		8,563		Stock-based compensation expense		8,392		3,909
Non-GAAP operating loss	Non-GAAP operating loss	$	(1,612)	$	(4,361)	$	(3,790)	$	(17,644)	Non-GAAP operating loss		$	(1,217)	$	(2,310)

Non-GAAP Net Loss

We define non-GAAP net loss as GAAP net ~~loss and comprehensive~~ loss, excluding stock-based compensation expense. We believe non-GAAP net loss provides our management and investors consistency and comparability with our past financial performance and facilitates period-to-period comparisons of operations, as this non-GAAP financial measure eliminates the effect of stock-based compensation, which is often unrelated to overall operating performance.


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021
Reconciliation of Non-GAAP net loss	Reconciliation of Non-GAAP net loss	(dollars in thousands)								Reconciliation of Non-GAAP net loss		(dollars in thousands)
Net loss and comprehensive loss		$	(6,993)	$	(6,997)	$	(18,802)	$	(25,779)
Net loss										Net loss		$	(9,755)	$	(6,367)
Stock-based compensation expense	Stock-based compensation expense	5,226		2,560		14,579		8,563		Stock-based compensation expense		8,392		3,909
Non-GAAP net loss	Non-GAAP net loss	$	(1,767)	$	(4,437)	$	(4,223)	$	(17,216)	Non-GAAP net loss		$	(1,363)	$	(2,458)

Non-GAAP Net Loss per Share

We define non-GAAP net loss per share as GAAP net loss per share attributable to common shareholders, basic and diluted, excluding stock-based compensation expense. We believe non-GAAP net loss per share provides our management and investors consistency and comparability with our past financial performance and facilitates period-to-period comparisons of operations, as this non-GAAP financial measure eliminates the effect of stock-based compensation, which is often unrelated to overall operating performance.


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021
Reconciliation of Non-GAAP net loss per share	Reconciliation of Non-GAAP net loss per share									Reconciliation of Non-GAAP net loss per share
Net loss per share attributable to common shareholders, basic and diluted	Net loss per share attributable to common shareholders, basic and diluted	$	(0.13)	$	(0.13)	$	(0.35)	$	(0.51)	Net loss per share attributable to common shareholders, basic and diluted		$	(0.18)	$	(0.12)
Stock-based compensation expense per share	Stock-based compensation expense per share	0.10		0.04		0.27		0.17		Stock-based compensation expense per share		0.15		0.07
Non-GAAP net loss per share	Non-GAAP net loss per share	$	(0.03)	$	(0.09)	$	(0.08)	$	(0.34)	Non-GAAP net loss per share		$	(0.03)	$	(0.05)

3430

Free Cash Flow

Free cash flow is a non-GAAP financial measure that we define as net cash used in operating activities less purchases of property and equipment. We believe that free cash flow is a useful indicator of liquidity that provides information to management and investors about the amount of cash used in our core operations that, after the purchases of property and equipment, is not available to be used for strategic initiatives. For example, if free cash flow is negative, we may need to access cash reserves or other sources of capital to invest in strategic initiatives. One limitation of free cash flow is that it does not reflect our future contractual obligations. Additionally, free cash flow does not represent the total increase or decrease in our cash balance for a given period.


		Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020		2021		2020				2022		2021
Reconciliation of Free cash flow	Reconciliation of Free cash flow	(dollars in thousands)								Reconciliation of Free cash flow		(dollars in thousands)
Net cash provided by (used in) operating activities		$	4,365	$	(2,633)	$	12,340	$	(11,178)
Net cash provided by operating activities										Net cash provided by operating activities		$	5,402	$	3,620
Purchases of property and equipment	Purchases of property and equipment	(196)		(1,408)		(662)		(2,216)		Purchases of property and equipment		(313)		(173)
Free cash flow	Free cash flow	$	4,169	$	(4,041)	$	11,678	$	(13,394)	Free cash flow		$	5,089	$	3,447

Liquidity and Capital Resources

Our liquidity and capital resources were not materially impacted by the COVID-19 pandemic and the governmental responses to address the pandemic and the related economic impact during the ~~nine~~three months ended ~~September 30, 2021.~~March 31, 2022. For further discussion regarding the future potential impacts of COVID-19 and the related economic impacts on our liquidity and capital resources, see “Risk Factors” in Part I—Item 1A of our Annual Report on Form ~~10-K.~~10-K for the year ended December 31, 2021.

As of ~~September 30, 2021,~~March 31, 2022, our principal sources of liquidity were cash and cash equivalents of ~~$115.3~~$81.7 million, marketable securities of ~~$59.7~~$99.1 million and net accounts receivable of ~~$16.0~~$23.1 million. Historically, we have generated losses from operations and negative cash flows from operations, as evidenced by our accumulated deficit and historical statement of cash flows. However, for the ~~nine~~three months ended ~~September 30,~~March 31, 2022 and 2021, we generated positive cash flows from operations. We expect to continue to incur operating losses for the foreseeable future due to the investments in our business we intend to make as described above. We may experience greater than anticipated operating losses in the short- and long-term if the COVID-19 pandemic and the governmental responses to address the pandemic and any re-emergence of COVID-19 persist for a prolonged period of time. The impact of the COVID-19 pandemic on our customers and our operations going forward remains uncertain, and we continue to proactively monitor our liquidity position.

Prior to our IPO in December 2019, we financed our operations primarily through private issuance of equity securities and line of credit borrowings. In our IPO, we received net proceeds of $134.3 million after deducting underwriting discounts and commissions of $10.5 million and offering expenses of $5.2 million. We subsequently received an additional $10.0 million of net proceeds after deducting underwriting discounts and commissions in January 2020 as a result of the over-allotment option exercise by the underwriters of our IPO. In August 2020, we received $42.1 million of net proceeds from our equity follow-on offering after deducting underwriting discounts and commissions. Our principal uses of cash in recent periods have been to fund operations and invest in capital expenditures.

We believe our existing cash and cash equivalents will be sufficient to meet our operating and capital needs for at least the next 12 months. Our future capital requirements will depend on many factors, including our subscription growth rate, subscription renewal activity, billing frequency, the impact

of the COVID-19 pandemic on our customers and our operations, the timing and extent of spending to support our research and development efforts, the expansion of sales and marketing activities, the

introduction of new and enhanced product offerings, and the continuing market acceptance of our product. In the future, we may enter into arrangements to acquire or invest in complementary businesses, products and technologies, including intellectual property rights. We may be required to seek additional equity or debt financing. In the event that additional financing is required from outside sources, we may not be able to raise it on terms acceptable to us, or at all. If we are unable to raise additional capital or generate cash flows necessary to expand our operations, our business, results of operations and financial condition could be adversely affected.

SVB Credit Facility

In December 2017, we entered into a Loan and Security Agreement with Silicon Valley Bank, or SVB, which comprised a $15.0 million line of credit, or the Revolver, and a $5.0 million incremental revolving line commitment, or the Incremental Revolver, and, together with the Revolver, the SVB Credit Facility.

In November 2019, we amended the SVB Credit Facility to increase the Revolver (including the exercise of the Incremental Revolver, as amended) to $40.0 million and amended, among other terms, levels for the minimum adjusted EBITDA and minimum liquidity covenants, the advance rate and the interest rate. The November 2019 amendment includes a “streamline period”, or Streamline Period, concept, which occurs when we maintain, for every consecutive day in the immediately preceding fiscal quarter, the sum of (i) unrestricted cash at SVB plus (ii) unused availability under the Revolver in an amount equal to or greater than $75.0 million (the Streamline Balance). Any Streamline Period terminates on the earlier of the occurrence of an event of default and failure to maintain the Streamline Balance. The minimum adjusted EBITDA and minimum liquidity covenants do not apply during any Streamline Period. As of September 30, 2021, we did not have any outstanding principal balance under the SVB Credit Facility.

In connection with the November 2019 amendment, the Revolver now has a floating interest rate equal to the greater of (i) 4.75% and (ii) (x) at any time when the Streamline Period is not in effect, one and one-half of one percent (1.50%) above the prime rate and (y) at any time when the Streamline Period is in effect, the prime rate, which interest is payable monthly. The SVB Credit Facility ~~matures~~expired by its terms on January 31, 2022.

The SVB Credit Facility contains customary negative covenants that limit our ability to, or require mandatory prepayment in the event that we, among other things, incur additional indebtedness or liens, merge with other companies or consummate certain changes of control, acquireother companies, engage in new lines of business, add new offices or business locations, make certain investments, pay dividends, transfer or dispose of certain assets, liquidate or dissolve and enter into various specified transactions. The SVB Credit Facility also contains affirmative covenants, including certain financial covenants such as minimum adjusted EBITDA and minimum liquidity covenants and financial reporting requirements. With limited exceptions, our obligations under the SVB Credit Facility are secured by all of our property other than intellectual property (which is subject to a negative pledge). As of September 30, 2021, we were in compliance with the covenants in the SVB Credit Facility.

The following table summarizes our cash flows for the periods presented:


		Nine Months Ended September 30,					Three Months Ended March 31,
		2021		2020			2022		2021

		(in thousands)					(in thousands)
Net cash provided by (used in) operating activities		$	12,340	$	(11,178)
Net cash provided by operating activities						Net cash provided by operating activities	$	5,402	$	3,620
Net cash used in investing activities	Net cash used in investing activities	(11,476)		(51,938)		Net cash used in investing activities	(29,898)		(16,476)
Net cash (used in) provided by financing activities	Net cash (used in) provided by financing activities	(47)		45,584		Net cash (used in) provided by financing activities	(956)		644
Net increase (decrease) in cash		$	817	$	(17,532)
Net decrease in cash and cash equivalents						Net decrease in cash and cash equivalents	$	(25,452)	$	(12,212)

Operating Activities

Our largest source of operating cash is cash collections from our customers for subscription services. Our primary uses of cash from operating activities are for personnel costs across the sales and marketing and research and development departments and hosting costs. Historically, we have generated negative cash flows from operating activities. However, for the ~~nine~~three months ended ~~September 30,~~March 31, 2022 and 2021, we generated positive cash flows from operating activities.

Net cash provided by operating activities during the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 was ~~$12.3~~$5.4 million, which resulted from a net loss of ~~$18.8~~$9.8 million adjusted for non-cash charges of ~~$27.5~~$13.8 million and net cash inflow of ~~$3.6~~$1.4 million from changes in operating assets and liabilities. Non-cash charges primarily consisted of ~~$14.6~~$8.4 million of stock-based compensation expense, ~~$3.0~~$1.0 million of depreciation and intangible asset amortization expense, ~~$8.6~~$4.0 million for amortization of deferred contract acquisition costs, which were primarily commissions, and ~~$0.5~~$0.2 million of amortization of right-of-use, or ROU, operating lease assets. The net cash inflow from changes in operating assets and liabilities was primarily the result of a ~~$12.2~~$7.3 million increase in deferred revenue, a ~~$4.4~~$1.5 million increase in accounts payable and ~~other~~ accrued ~~liabilities, a $2.5 million decrease in prepaid~~ expenses and a ~~$1.0~~$2.3 million decrease in gross accounts receivable. These inflows were primarily offset

by a ~~$15.0 million increase in deferred commissions due to the addition of new customers and expansion of the business as well as a $1.5 million decrease in operating lease liabilities.~~

Net cash used in operating activities during the nine months ended September 30, 2020 was $11.2 million, which resulted from a net loss of $25.8 million adjusted for non-cash charges of $20.4 million and net cash outflow of $5.8 million from changes in operating assets and liabilities. Non-cash charges primarily consisted of $8.6 million of stock-based compensation expense, $3.2 million of depreciation and intangible asset amortization expense, $5.4 million for amortization of deferred contract acquisition costs, which were primarily commissions, $1.9 million for bad debt expense and $0.9 million of amortization of ROU operating lease assets. The net cash outflow from changes in operating assets and liabilities was primarily the result of a $9.0$6.3 million increase in deferred commissions due to the addition of new customers and expansion of the business, a ~~$5.2~~$2.9 million decrease in prepaid expenses and other assets as well as a $0.7 million decrease in operating lease liabilities.

Net cash provided by operating activities during the three months ended March 31, 2021 was $3.6 million, which resulted from a net loss of $6.4 million adjusted for non-cash charges of $8.0 million and net cash inflow of $1.9 million from changes in operating assets and liabilities. Non-cash charges primarily consisted of $3.9 million of stock-based compensation expense, $1.0 million of depreciation and intangible asset amortization expense, $2.6 million for amortization of deferred contract acquisition costs, which were primarily commissions, $0.1 million for bad debt expense and $0.2 million of amortization of right-of-use, or ROU, operating lease assets. The net cash inflow from changes in operating assets and liabilities was primarily the result of a $7.2 million increase in deferred revenue, a $1.1 million decrease in gross accounts receivable, and a ~~$0.4~~$2.2 million decrease in ~~operating lease liabilities.~~prepaid expenses. These ~~outflows~~inflows were primarily offset by a ~~$7.7~~$4.5 million increase in deferred ~~revenue~~commissions due to the addition of new customers and expansion of the business, a ~~$0.7~~$3.7 million increase in accounts payable and other accrued liabilities, and a $0.3 million decrease in operating lease liabilities.

Investing Activities

Net cash used in investing activities for the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 was ~~$11.5~~$29.9 million, which was primarily due to ~~$79.5~~$66.1 million in purchases of marketable securities, partially offset by ~~$68.7~~$36.5 million in proceeds from maturities and sale of marketable securities.

Net cash used in investing activities for the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 was ~~$51.9~~$16.5 million, which was primarily due to ~~the $49.7~~$25.9 million ~~purchase~~in purchases of marketable securities, partially offset by $9.6 million in ~~June 2020.~~

~~Purchases~~proceeds from maturities of ~~property and equipment of $2.2 million were driven by leasehold improvements of our Seattle office.~~marketable securities.

Financing Activities

Net cash used in financing activities for the ~~nine~~three months ended ~~September 30, 2021~~March 31, 2022 was ~~$0.0~~$1.0 million, primarily driven by ~~$1.6~~$0.9 million in payments related to employee withholding taxes as a result of the net settlement of stock-based ~~awards and other~~awards.

Net cash provided by financing ~~related costs, offset by~~activities for the three months ended March 31, 2021 was $0.6 million, which was primarily the result of $1.7 million ~~in proceeds~~ from the disgorgement of stockholder short-swing profits under Section 16(b) of the Exchange ~~Act.~~

Net cash provided by financing activities for the nine months ended September 30, 2020 was $45.6 million, which was primarily the result of $42.1 million of net proceeds from our equity follow-on offering, $10.0 million of net proceeds from our sale of over-allotment shares to the underwriters of our IPO,Act, offset by ~~$6.3~~$0.9 million in payments related to the employee withholding taxes as a result of the net settlement of stock-based awards.

Contractual Obligations

~~The following table summarizes our~~As of March 31, 2022, we have non-cancellable contractual obligations ~~as of September 30, 2021.~~

Payments Due by Period
Total
Less Than
One Year
1-3 Years 3-5 Years
More Than
Five Years
(in thousands)
Operating lease obligations $ 29,529 $ 3,907 $ 8,087 $ 8,457 $ 9,078
Other purchase obligations(1)
47,839 25,743 22,096 — —
Total $ 77,368 $ 29,650 $ 30,183 $ 8,457 $ 9,078

~~_________________~~

~~(1)Consists of~~related primarily to operating leases and minimum guaranteed purchase commitments for data and services.

~~Off-Balance Sheet Arrangements~~

As of ~~September 30, 2021, we did not have any relationships with any entities or~~March 31, 2022, the total obligation for operating leases was $27.6 million of which $4.0 million is expected in the next twelve months. As of March 31, 2022, our purchase commitment for primarily data and services was $42.0 million, of which $30.7 million is expected in the next twelve months. See Note 3 and Note 6 of the notes to our condensed consolidated financial ~~partnerships, such as structured finance or special purpose entities, that would have been established~~statements for ~~the purpose of facilitating off-balance sheet arrangements or other purposes.~~more information regarding these obligations.

Recent Accounting Pronouncements

Refer to section titled “Recently Adopted Accounting Pronouncements” in Note 1 of the notes to our unaudited condensed consolidated financial statements included in this Quarterly Report for more information.

Critical Accounting Policies and Estimates

Our unaudited condensed consolidated financial statements are prepared in accordance with accounting principles generally accepted in the United States. The preparation of these unaudited condensed consolidated financial statements in conformity with GAAP requires management to make estimates, judgments and assumptions that affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting periods. On an ongoing basis, we evaluate our estimates and assumptions. Our actual results may differ from these estimates.

Our significant accounting policies are discussed in Note 1, “Nature of Operations and Summary of Significant Accounting Policies” in the Notes to Consolidated Financial Statements as of and for the year ended December 31, ~~2020~~2021 included in our Annual Report on Form 10-K for the year ended December 31, ~~2020,~~2021, filed with the SEC on February ~~24, 2021.~~23, 2022. There have been no significant changes to these policies during the ~~nine~~three months ended ~~September 30, 2021.~~

~~JOBS Act Accounting Election~~

We are an “emerging growth company” as defined in the JOBS Act. Under the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to private companies. We have elected to use this exemption from new or revised accounting standards and, therefore, we will not be subject to the same new or revised accounting standards as other public companies that have not made this election. While we have elected to use this extended transition period, to date we have not delayed the adoption of any applicable accounting standards.March 31, 2022.

3934

Item 3. Quantitative and Qualitative Disclosures of Market Risk

Interest Rate Risk

We had cash and cash equivalents totaling ~~$115.3~~$81.7 million as of ~~September 30, 2021,~~March 31, 2022, the majority of which was invested in money market accounts and money market funds. We also had marketable securities of ~~$59.7~~$99.1 million which were invested in investment-grade corporate bonds, commercial paper, treasury securities and asset-backed securities. Such interest-earning instruments carry a degree of interest rate risk with respect to the interest income generated. Additionally, certain of these cash investments are maintained at balances beyond Federal Deposit Insurance Corporation, or FDIC, coverage limits or are not insured by the FDIC. Accordingly, there may be a risk that we will not recover the full principal of our cash investments and marketable securities. To date, fluctuations in interest income have not been significant. Because these accounts are highly liquid, we do not have material exposure to market risk. Our cash is held for working capital purposes. We do not enter into investments for trading or speculative purposes.

We did not have any outstanding debt during the period under our $40.0 million revolving credit line as of September 30, 2021. The line of credit carries a variable interest rate equal to the greater of (i) 4.75% and (ii) (x) at any time when the Streamline Period is not in effect, one and one-half of one percent (1.50%) above the prime rate and (y) at any time when the Streamline Period is in effect, the prime rate and is available throughwhich expired on January 31, 2022. ~~See “Item 2 - Management’s Discussion and Analysis of Financial Condition and Results of Operations—Liquidity and Capital Resources—SVB Credit Facility.”~~

We have not been exposed to, nor do we anticipate being exposed to, material risks due to changes in interest rates. A hypothetical 10% change in interest rates during any of the periods presented would not have had a material impact on our financial statements.

Foreign Currency Exchange Risk

We are not currently subject to significant foreign currency exchange risk as our U.S. and international sales are predominantly denominated in U.S. dollars. However, we have some foreign currency risk related to a small amount of sales denominated in Canadian dollars. Sales denominated in Canadian dollars reflect the prevailing U.S. dollar exchange rate on the date of invoice for such sales. Decreases in the relative value of the U.S. dollar to the Canadian dollar may negatively affect revenue and other operating results as expressed in U.S. dollars. We do not believe that an immediate ten percent increase or decrease in the relative value of the U.S. dollar to the Canadian dollars would have a material effect on operating results.

We have not engaged in the hedging of foreign currency transactions to date. However, as our international operations expand, our foreign currency exchange risk may increase. If our foreign currency exchange risk increases in the future, we may evaluate the costs and benefits of initiating a foreign currency hedge program in connection with non-U.S. dollar denominated transactions.

4035

Item 4. Controls and Procedures

Evaluation of disclosure controls and procedures

Our management, with the participation of our Chief Executive Officer, or CEO, and Chief Financial Officer, or CFO, has evaluated the effectiveness of our disclosure controls and procedures as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended, or the Exchange Act, as of ~~September 30, 2021.~~March 31, 2022. Based on such evaluation, our CEO and CFO have concluded that as of ~~September 30, 2021,~~March 31, 2022, our disclosure controls and procedures are effective to provide reasonable assurance that information we are required to disclose in reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the rules and forms of the SEC, and that such information is accumulated and communicated to our management, including our CEO and CFO, as appropriate, to allow timely decisions regarding required disclosure.

Changes in internal controls

There have been no changes in our internal control over financial reporting during the period covered by this Quarterly Report on Form 10-Q that have materially affected, or are reasonably likely to affect, our internal control over financial reporting.

Inherent Limitations of Internal Controls

In designing and evaluating the disclosure controls and procedures and internal control over financial reporting, management does not expect that our internal control over financial reporting will prevent or detect all errors and all fraud. A control system, no matter how well designed and operated, can provide only reasonable, not absolute, assurance that the control system’s objectives will be met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud, if any, within our company will have been detected.

4136

PART II - OTHER INFORMATION

Item 1. Legal Proceedings

From time to time, we are involved in various legal proceedings arising from the normal course of business. We are not currently a party to any material pending legal proceedings.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds.

Use of Proceeds from Initial Public Offering of Class A Common Stock

On December 17, 2019, we closed our IPO at a price to the public of $17.00 per share. The offer and sale of the shares in our IPO were registered under the Securities Act pursuant to our Registration Statement on Form S-1 (Registration No. 333-234316), which was declared effective on December 12, 2019.

There has been no material change in the planned use of IPO proceeds from that described in the final prospectus filed with the SEC pursuant to Rule 424(b)(4) under the Securities Act on December 13, 2019.

Item 6. Exhibits

INDEX TO EXHIBITS



3.1			Amended and Restated Certificate of Incorporation of the Registrant (Incorporated by reference to Exhibit 3.1 to Sprout Social’s Current Report on form 8-K (File No. 001-39156) filed on December 17, 2019).
3.2			Amended and Restated Bylaws of the Registrant (Incorporated by reference to Exhibit 3.2 to Sprout Social’s Current Report on form 8-K (File No. 001-39156) filed on December 17, 2019).
31.1			Certifications of Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2			Certifications of Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1*			Certifications of Chief Executive Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2*			Certifications of Chief Financial Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101			The following information from our Quarterly Report on Form 10-Q for the quarter ended ~~September 30, 2021,~~March 31, 2022, formatted in Inline XBRL: (i) Condensed Consolidated Balance Sheets, (ii) Condensed Consolidated Statements of Operations, ~~and~~(iii) Condensed Consolidated Statements of Comprehensive Loss, ~~(iii)~~(iv) Condensed Consolidated Statements of Stockholders’ Equity, ~~(iv)~~(v) Condensed Consolidated Statements of Cash Flows and ~~(v)~~(vi) Notes to Condensed Consolidated Financial Statements
104			The cover page from the Quarterly Report on Form 10-Q, formatted as Inline XBRL.

________________

* Furnished, not filed.

***

4338

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned; thereunto duly authorized.


		Sprout Social, Inc.
~~November 3, 2021~~May 4, 2022	By:	/s/ Joe Del Preto
		Joe Del Preto
		Chief Financial Officer and Treasurer (Principal Financial and Principal Accounting Officer)

4439


	As of September 30,
	2021		2020
	(in thousands)
ARR	$	204,641	$	141,898


	Payments Due by Period
	Total		Less Than One Year			1-3 Years		3-5 Years		More Than Five Years
					(in thousands)
Operating lease obligations	$	29,529	$	3,907		$	8,087	$	8,457	$	9,078
Other purchase obligations(1)	47,839		25,743			22,096		—		—
Total	$	77,368	$	29,650		$	30,183	$	8,457	$	9,078