UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q

    QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 20222023
OR

    TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from __________ to __________

Commission File Number: 001-35895

THRYV HOLDINGS, INC.
(Exact name of registrant as specified in its charter)     
Delaware13-2740040
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
2200 West Airfield Drive, P.O. Box 619810, D/FW Airport, TX75261
(Address of principal executive offices)(Zip Code)
(972)453-7000
     (Registrant’s telephone number, including area code)    

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $0.01 par value per shareTHRYThe Nasdaq Stock Market LLC
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).
Yes x No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Securities Exchange Act of 1934.
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13 (a) of the Exchange Act. o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Securities Exchange Act of 1934).
Yes No x

As of November 1, 2022,October 31, 2023, there were 34,475,18935,165,017 shares of the registrant's common stock outstanding.




THRYV HOLDINGS, INC.
TABLE OF CONTENTS

Page
PART I. FINANCIAL INFORMATION
Item 1.Financial Statements
Item 2.
Item 3.
Item 4.
PART II. OTHER INFORMATION
Item 1.
Item 1A.
Item 2.
Item 3.
Item 4.
Item 5.
Item 6.




CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q (Quarterly Report) contains forward-looking statements, that reflect our current views with respect to future events and financial performance. Such statements are provided under the “safe harbor” protection of the Private Securities Litigation Reform Act of 1995 and include, without limitation, statements concerning the conditions of our industry and our operations, performance, and financial condition, including, in particular, statements relating to our business, growth strategies, product development efforts, and future expenses. Forward-looking statements include all statements that do not relate solely to historical or current facts and generally can be identified by words such as “anticipates,” “intends,” “plans,” “seeks,” “believes,” “could,” “estimates,” “expects,” “likely,” “may,” and similar references to future periods, or by the inclusion of forecasts or projections. Examples of forward-looking statements include, but are not limited to, statements we make regarding the outlook for our future business and financial performance, such as those contained in “Management’s Discussion and Analysis of Financial Condition and Results of Operations.

Forward-looking statements are based on our current expectations and assumptions regarding our business, the economy, and other future conditions. Because forward-looking statements relate to the future, by their nature, they are subject to inherent uncertainties, risks, and changes in circumstances that are difficult to predict. As a result, our actual results may differ materially from those contemplated by the forward-looking statements. Accordingly, we caution you against relying on forward-looking statements. Important factors that could cause actual results to differ materially from those in the forward-looking statements include regional, national, or global political, economic, business, competitive, market, and regulatory conditions and the following:

significant competition for our Marketing Services solutions and SaaS offerings, including from companies that use components of our SaaS offerings provided by third parties;
our ability to maintain profitability;
our ability to manage our growth effectively;
our ability to transition our Marketing Services clients to our Thryv platform, sell our platform into new markets or further penetrate existing markets;
the effect of the coronavirus commonly referred to as COVID-19 (“COVID-19”) on our business, including the measures to reduce its spread, and the impact on the economy and demand for our services, which may precipitate or exacerbate other risks and uncertainties;
our ability to maintain our strategic relationships with third-party service providers;
internet search engines and portals potentially terminating or materially altering their agreements with us;
our ability to keep pace with rapid technological changes and evolving industry standards;
our small to medium-sized businesses (“SMBs”) clients potentially opting not to renew their agreements with us or renewing at lower spend;
potential system interruptions or failures, including cyber-security breaches, identity theft, data loss, unauthorized access to data or other disruptions that could compromise our information;
our potential failure to identify suitable acquisition candidates and consummate such acquisitions;
our ability to successfully integrate acquired businesses into our operations or recognize the benefits of acquisitions, including the failure of an acquired business to achieve its plans and objectives;
the potential loss of one or more key employees or our inability to attract and to retain highly skilled employees;
our ability to maintain the compatibility of our Thryv platform with third-party applications;
our ability to successfully expand our operations and current offerings into new markets, including internationally, or further penetrate existing markets;
our potential failure to provide new or enhanced functionality and features;
our potential failure to comply with applicable privacy, security and data laws, regulations and standards;
potential changes in regulations governing privacy concerns and laws or other domestic or foreign data protection regulations;
our potential failure to meet service level commitments under our client contracts;
our potential failure to offer high-quality or technical support services;
our Thryv platform and add-ons potentially failing to perform properly;
the potential impact of future labor negotiations;
our ability to protect our intellectual property rights, proprietary technology, information, processes, and know-how;
rising inflation and our ability to control costs, including operating expenses;
general macro-economic conditions, including a recession or an economic slowdown in the U.S. or internationally;
volatility and weakness in bank and capital markets; and
costs, obligations and liabilities incurred as a result of and in connection with being a public company.
1


For additional information regarding known material factors that could cause the Company’s actual results to differ from its projected results, see Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 20212022 (“2022 Form 10-K”) as well as our subsequent Quarterly Reports on Form 10-Q. Readers are cautioned not to place undue reliance on forward-looking statements contained in this report, which speak only as of the date of this report. Except as required by applicable law, the Company undertakes no obligation to update or revise any forward-looking statements publicly after the date they are made, whether as a result of new information, future events, or otherwise.
In this Quarterly Report on Form 10-Q, the terms “our Company,” “we,” “us,” “our,” “Company” and “Thryv” refer to Thryv Holdings, Inc. and its subsidiaries, unless the context indicates otherwise.


2


Part I. FINANCIAL INFORMATION

Item 1. Financial Statements

Thryv Holdings, Inc. and Subsidiaries
Consolidated Statements of Operations and Comprehensive Income (Loss)
(unaudited)

Three Months EndedNine Months EndedThree Months EndedNine Months Ended
September 30,September 30,September 30,September 30,
(in thousands, except share and per share data)(in thousands, except share and per share data)2022202120222021(in thousands, except share and per share data)2023202220232022
RevenueRevenue$280,650 $297,290 $923,020 $868,943 Revenue$183,822 $280,650 $680,798 $923,020 
Cost of servicesCost of services105,011 104,167 321,543 314,934 Cost of services80,178 105,011 262,261 321,543 
Gross profitGross profit175,639 193,123 601,477 554,009 Gross profit103,644 175,639 418,537 601,477 
Operating expenses:Operating expenses:Operating expenses:
Sales and marketingSales and marketing89,891 94,343 275,659 258,277 Sales and marketing74,755 89,891 226,781 275,659 
General and administrativeGeneral and administrative54,670 32,983 159,514 107,362 General and administrative48,267 54,670 149,642 159,514 
Impairment chargesImpairment charges— — 222 3,611 Impairment charges— — — 222 
Total operating expensesTotal operating expenses144,561 127,326 435,395 369,250 Total operating expenses123,022 144,561 376,423 435,395 
Operating income31,078 65,797 166,082 184,759 
Operating (loss) incomeOperating (loss) income(19,378)31,078 42,114 166,082 
Other income (expense):Other income (expense):Other income (expense):
Interest expenseInterest expense(13,720)(12,050)(40,584)(38,159)Interest expense(15,131)(13,720)(47,911)(40,584)
Interest expense, related partyInterest expense, related party(850)(4,496)(3,505)(13,229)Interest expense, related party— (850)— (3,505)
Other components of net periodic pension (cost) benefitOther components of net periodic pension (cost) benefit(3,928)273 5,295 998 Other components of net periodic pension (cost) benefit(1,902)(3,928)(3,888)5,295 
Other income (expense)Other income (expense)6,941 (98)15,567 (4,157)Other income (expense)(876)6,941 (1,242)15,567 
Income before income tax expense19,521 49,426 142,855 130,212 
Income tax expense(6,241)(13,802)(38,062)(33,723)
Net income$13,280 $35,624 $104,793 $96,489 
(Loss) income before income tax benefit (expense)(Loss) income before income tax benefit (expense)(37,287)19,521 (10,927)142,855 
Income tax benefit (expense)Income tax benefit (expense)10,241 (6,241)9,173 (38,062)
Net (loss) incomeNet (loss) income$(27,046)$13,280 $(1,754)$104,793 
Other comprehensive income (loss):Other comprehensive income (loss):Other comprehensive income (loss):
Foreign currency translation adjustment(7,920)(4,100)(12,611)(8,545)
Comprehensive income$5,360 $31,524 $92,182 $87,944 
Foreign currency translation adjustment, net of taxForeign currency translation adjustment, net of tax(1,842)(7,920)(4,332)(12,611)
Comprehensive (loss) incomeComprehensive (loss) income$(28,888)$5,360 $(6,086)$92,182 
Net income per common share:
Net (loss) income per common share:Net (loss) income per common share:
BasicBasic$0.39 $1.05 $3.06 $2.87 Basic$(0.78)$0.39 $(0.05)$3.06 
DilutedDiluted$0.37 $0.95 $2.86 $2.67 Diluted$(0.78)$0.37 $(0.05)$2.86 
Weighted-average shares used in computing basic and diluted net income per common share:
Weighted-average shares used in computing basic and diluted net (loss) income per common share:Weighted-average shares used in computing basic and diluted net (loss) income per common share:
BasicBasic34,269,274 34,013,897 34,289,333 33,585,488 Basic34,848,899 34,269,274 34,619,794 34,289,333 
DilutedDiluted35,811,473 37,620,116 36,698,395 36,110,702 Diluted34,848,899 35,811,473 34,619,794 36,698,395 
The accompanying notes are an integral part of the consolidated financial statements.





3


Thryv Holdings, Inc. and Subsidiaries
Consolidated Balance Sheets

(in thousands, except share data)(in thousands, except share data)September 30, 2022December 31, 2021(in thousands, except share data)September 30, 2023December 31, 2022
AssetsAssets(unaudited)Assets(unaudited)
Current assetsCurrent assetsCurrent assets
Cash and cash equivalentsCash and cash equivalents$14,312 $11,262 Cash and cash equivalents$14,676 $16,031 
Accounts receivable, net of allowance of $13,142 in 2022 and $17,387 in 2021290,103 279,053 
Contract assets, net of allowance of $42 in 2022 and $88 in 20213,121 5,259 
Accounts receivable, net of allowance of $13,764 in 2023 and $14,766 in 2022Accounts receivable, net of allowance of $13,764 in 2023 and $14,766 in 2022198,828 284,698 
Contract assets, net of allowance of $23 in 2023 and $33 in 2022Contract assets, net of allowance of $23 in 2023 and $33 in 20221,471 2,583 
Taxes receivableTaxes receivable12,860 14,711 Taxes receivable19,087 11,553 
Prepaid expensesPrepaid expenses28,253 22,418 Prepaid expenses22,801 25,092 
Indemnification assetIndemnification asset25,818 24,346 Indemnification asset— 26,495 
Deferred costsDeferred costs15,085 9,544 
Other current assetsOther current assets12,626 13,596 Other current assets2,624 2,320 
Total current assetsTotal current assets387,093 370,645 Total current assets274,572 378,316 
Fixed assets and capitalized software, netFixed assets and capitalized software, net42,144 50,938 Fixed assets and capitalized software, net37,951 42,334 
GoodwillGoodwill664,619 671,886 Goodwill567,773 566,004 
Intangible assets, netIntangible assets, net45,330 82,577 Intangible assets, net24,268 34,715 
Deferred tax assetsDeferred tax assets126,721 90,565 Deferred tax assets114,406 113,859 
Other assetsOther assets23,974 33,891 Other assets21,412 42,649 
Total assetsTotal assets$1,289,881 $1,300,502 Total assets$1,040,382 $1,177,877 
Liabilities and Stockholders' EquityLiabilities and Stockholders' EquityLiabilities and Stockholders' Equity
Current liabilitiesCurrent liabilitiesCurrent liabilities
Accounts payableAccounts payable$18,203 $8,610 Accounts payable$8,138 $18,972 
Accrued liabilitiesAccrued liabilities133,063 131,813 Accrued liabilities97,720 126,810 
Current portion of unrecognized tax benefitsCurrent portion of unrecognized tax benefits31,243 29,771 Current portion of unrecognized tax benefits23,415 31,919 
Contract liabilitiesContract liabilities31,733 51,726 Contract liabilities27,119 41,854 
Current portion of long-term debtCurrent portion of long-term debt70,000 70,000 Current portion of long-term debt70,000 70,000 
Other current liabilitiesOther current liabilities11,644 15,214 Other current liabilities9,522 10,937 
Total current liabilitiesTotal current liabilities295,886 307,134 Total current liabilities235,914 300,492 
Term Loan, netTerm Loan, net349,044 309,672 Term Loan, net253,874 345,256 
Term Loan, related party25,827 142,875 
ABL FacilityABL Facility58,856 39,929 ABL Facility57,393 54,554 
Pension obligations, netPension obligations, net111,942 140,167 Pension obligations, net76,076 72,590 
Deferred tax liabilities832 10,798 
Other liabilitiesOther liabilities25,568 35,212 Other liabilities20,029 22,718 
Total long-term liabilitiesTotal long-term liabilities572,069 678,653 Total long-term liabilities407,372 495,118 
Commitments and contingencies (see Note 13)Commitments and contingencies (see Note 13)Commitments and contingencies (see Note 13)
Stockholders' equityStockholders' equityStockholders' equity
Common stock - $0.01 par value, 250,000,000 shares authorized; 61,160,731 shares issued and 34,475,189 shares outstanding at September 30, 2022; and 60,830,853 shares issued and 34,145,311 shares outstanding at December 31, 2021612 608 
Common stock - $0.01 par value, 250,000,000 shares authorized; 62,521,026 shares issued and 35,164,339 shares outstanding at September 30, 2023; and 61,279,379 shares issued and 34,593,837 shares outstanding at December 31, 2022
Common stock - $0.01 par value, 250,000,000 shares authorized; 62,521,026 shares issued and 35,164,339 shares outstanding at September 30, 2023; and 61,279,379 shares issued and 34,593,837 shares outstanding at December 31, 2022
625 613 
Additional paid-in capitalAdditional paid-in capital1,099,313 1,084,288 Additional paid-in capital1,143,493 1,105,701 
Treasury stock - 26,685,542 shares at September 30, 2022 and December 31, 2021(468,879)(468,879)
Accumulated other comprehensive income (loss)(20,658)(8,047)
Treasury stock - 27,356,687 shares at September 30, 2023 and 26,685,542 shares at December 31, 2022
Treasury stock - 27,356,687 shares at September 30, 2023 and 26,685,542 shares at December 31, 2022
(485,768)(468,879)
Accumulated other comprehensive lossAccumulated other comprehensive loss(20,593)(16,261)
Accumulated deficitAccumulated deficit(188,462)(293,255)Accumulated deficit(240,661)(238,907)
Total stockholders' equityTotal stockholders' equity421,926 314,715 Total stockholders' equity397,096 382,267 
Total liabilities and stockholders' equityTotal liabilities and stockholders' equity$1,289,881 $1,300,502 Total liabilities and stockholders' equity$1,040,382 $1,177,877 
The accompanying notes are an integral part of the consolidated financial statements.
4



Thryv Holdings, Inc. and Subsidiaries
Consolidated Statements of Changes in Stockholders' Equity
(unaudited)

Three Months Ended September 30, 2023Three Months Ended September 30, 2023
Common StockTreasury Stock
(in thousands, except share amounts)(in thousands, except share amounts)SharesAmountAdditional Paid-in CapitalSharesAmountAccumulated Other Comprehensive LossAccumulated
(Deficit)
Total Stockholders'
Equity
Balance as of June 30, 2023Balance as of June 30, 202361,832,315 $618 $1,121,804 (27,355,029)$(485,730)$(18,751)$(213,615)$404,326 
Exercise of stock options, vesting of RSUs and PSUsExercise of stock options, vesting of RSUs and PSUs42,695 476 (1,658)(38)— — 439 
Exercise of stock warrantsExercise of stock warrants646,016 15,751 — — — — 15,757 
Stock compensation expenseStock compensation expense— — 5,462 — — — — 5,462 
Foreign currency translation adjustment, net of taxForeign currency translation adjustment, net of tax— — — — — (1,842)— (1,842)
Net (loss)Net (loss)— — — — — — (27,046)(27,046)
Balance as of September 30, 2023Balance as of September 30, 202362,521,026 $625 $1,143,493 (27,356,687)$(485,768)$(20,593)$(240,661)$397,096 
Three Months Ended September 30, 2022Three Months Ended September 30, 2022Three Months Ended September 30, 2022
Common StockTreasury StockCommon StockTreasury Stock
(in thousands, except share amounts)(in thousands, except share amounts)SharesAmountAdditional Paid-in CapitalSharesAmountAccumulated Other Comprehensive LossAccumulated
(Deficit)
Total Stockholders'
Equity
(in thousands, except share amounts)SharesAmountAdditional Paid-in CapitalSharesAmountAccumulated Other Comprehensive LossAccumulated
(Deficit)
Total Stockholders'
Equity
Balance as of June 30, 2022Balance as of June 30, 202261,121,058 $611 $1,094,362 (26,685,542)$(468,879)$(12,738)$(201,742)$411,614 Balance as of June 30, 202261,121,058 $611 $1,094,362 (26,685,542)$(468,879)$(12,738)$(201,742)$411,614 
Exercise of stock optionsExercise of stock options37,051 485 — — — — 486 Exercise of stock options37,051 485 — — — — 486 
Exercise of stock warrantsExercise of stock warrants2,622 — 64 — — — — 64 Exercise of stock warrants2,622 — 64 — — — — 64 
Stock compensation expenseStock compensation expense— — 4,402 — — — — 4,402 Stock compensation expense— — 4,402 — — — — 4,402 
Cumulative translation adjustment— — — — — (7,920)— (7,920)
Foreign currency translation adjustment, net of taxForeign currency translation adjustment, net of tax— — — — — (7,920)— (7,920)
Net incomeNet income— — — — — — 13,280 13,280 Net income— — — — — — 13,280 13,280 
Balance as of September 30, 2022Balance as of September 30, 202261,160,731 $612 $1,099,313 (26,685,542)$(468,879)$(20,658)$(188,462)$421,926 Balance as of September 30, 202261,160,731 $612 $1,099,313 (26,685,542)$(468,879)$(20,658)$(188,462)$421,926 
Three Months Ended September 30, 2021
Common StockTreasury Stock
(in thousands, except share amounts)SharesAmountAdditional Paid-in CapitalSharesAmountAccumulated Other Comprehensive LossAccumulated
(Deficit)
Total Stockholders'
Equity
Balance as of June 30, 202160,391,597 $604 $1,076,124 (26,678,410)$(468,613)$(4,445)$(333,967)$269,703 
Exercise of stock options243,615 667 — — — — 669 
Exercise of stock warrants8,569 — 209 — — — — 209 
Stock compensation expense— — 2,340 — — — — 2,340 
Cumulative translation adjustment— — — — — (4,100)— (4,100)
Net income— — — — — — 35,624 35,624 
Balance as of September 30, 202160,643,781 $606 $1,079,340 (26,678,410)$(468,613)$(8,545)$(298,343)$304,445 


The accompanying notes are an integral part of the consolidated financial statements.




5



Thryv Holdings, Inc. and Subsidiaries
Consolidated Statements of Changes in Stockholders' Equity
(unaudited)

Nine Months Ended September 30, 2023Nine Months Ended September 30, 2023
Common StockTreasury Stock
(in thousands, except share amounts)(in thousands, except share amounts)SharesAmountAdditional Paid-in CapitalSharesAmountAccumulated Other Comprehensive LossAccumulated
(Deficit)
Total Stockholders'
Equity
Balance as of December 31, 2022Balance as of December 31, 202261,279,379 $613 $1,105,701 (26,685,542)$(468,879)$(16,261)$(238,907)$382,267 
Exercise of stock options, vesting of RSUs and PSUsExercise of stock options, vesting of RSUs and PSUs589,792 5,247 (57,191)(1,129)— — 4,124 
Exercise of stock warrantsExercise of stock warrants651,855 15,892 — — — — 15,898 
Stock compensation expenseStock compensation expense— — 16,653 — — — — 16,653 
Settlement of indemnification assetSettlement of indemnification asset— — — (613,954)(15,760)— — (15,760)
Foreign currency translation adjustment, net of taxForeign currency translation adjustment, net of tax— — — — — (4,332)— (4,332)
Net (loss)Net (loss)— — — — — — (1,754)(1,754)
Balance as of September 30, 2023Balance as of September 30, 202362,521,026 $625 $1,143,493 (27,356,687)$(485,768)$(20,593)$(240,661)$397,096 
Nine Months Ended September 30, 2022Nine Months Ended September 30, 2022Nine Months Ended September 30, 2022
Common StockTreasury StockCommon StockTreasury Stock
(in thousands, except share amounts)(in thousands, except share amounts)SharesAmountAdditional Paid-in CapitalSharesAmountAccumulated Other Comprehensive LossAccumulated
(Deficit)
Total Stockholders'
Equity
(in thousands, except share amounts)SharesAmountAdditional Paid-in CapitalSharesAmountAccumulated Other Comprehensive LossAccumulated
(Deficit)
Total Stockholders'
Equity
Balance as of December 31, 2021Balance as of December 31, 202160,830,853 $608 $1,084,288 (26,685,542)$(468,879)$(8,047)$(293,255)$314,715 Balance as of December 31, 202160,830,853 $608 $1,084,288 (26,685,542)$(468,879)$(8,047)$(293,255)$314,715 
Exercise of stock optionsExercise of stock options327,256 4,821 — — — — 4,825 Exercise of stock options327,256 4,821 — — — — 4,825 
Exercise of stock warrantsExercise of stock warrants2,622 — 64 — — — — 64 Exercise of stock warrants2,622 — 64 — — — — 64 
Stock compensation expenseStock compensation expense— — 10,140 — — — — 10,140 Stock compensation expense— — 10,140 — — — — 10,140 
Cumulative translation adjustment— — — — — (12,611)— (12,611)
Foreign currency translation adjustment, net of taxForeign currency translation adjustment, net of tax— — — — — (12,611)— (12,611)
Net incomeNet income— — — — — — 104,793 104,793 Net income— — — — — — 104,793 104,793 
Balance as of September 30, 2022Balance as of September 30, 202261,160,731 $612 $1,099,313 (26,685,542)$(468,879)$(20,658)$(188,462)$421,926 Balance as of September 30, 202261,160,731 $612 $1,099,313 (26,685,542)$(468,879)$(20,658)$(188,462)$421,926 
Nine Months Ended September 30, 2021
Common StockTreasury Stock
(in thousands, except share amounts)SharesAmountAdditional Paid-in CapitalSharesAmountAccumulated Other Comprehensive LossAccumulated
(Deficit)
Total Stockholders'
Equity
Balance as of December 31, 202059,590,422 $596 $1,059,624 (26,678,410)$(468,613)$— $(394,832)$196,775 
Exercise of stock options482,890 (405)— — — — (401)
Exercise of stock warrants570,469 13,889 — — — — 13,895 
Stock compensation expense— — 6,232 — — — — 6,232 
Cumulative translation adjustment— — — — — (8,545)— (8,545)
Net income— — — — — — 96,489 96,489 
Balance as of September 30, 202160,643,781 $606 $1,079,340 (26,678,410)$(468,613)$(8,545)$(298,343)$304,445 

The accompanying notes are an integral part of the consolidated financial statements.

6


Thryv Holdings, Inc. and Subsidiaries
Consolidated Statements of Cash Flows
Nine Months Ended September 30,Nine Months Ended September 30,
(in thousands)(in thousands)20222021(in thousands)20232022
Cash Flows from Operating ActivitiesCash Flows from Operating Activities(unaudited)(unaudited)Cash Flows from Operating Activities(unaudited)(unaudited)
Net income$104,793 $96,489 
Adjustments to reconcile net income to net cash provided by operating activities:
Net (loss) incomeNet (loss) income$(1,754)$104,793 
Adjustments to reconcile net (loss) income to net cash provided by operating activities:Adjustments to reconcile net (loss) income to net cash provided by operating activities:
Depreciation and amortizationDepreciation and amortization65,954 80,675 Depreciation and amortization46,940 65,954 
Amortization of deferred commissionsAmortization of deferred commissions10,304 8,396 
Amortization of debt issuance costsAmortization of debt issuance costs4,327 3,431 Amortization of debt issuance costs4,080 4,327 
Deferred income taxesDeferred income taxes(23,222)(57,823)Deferred income taxes808 (23,222)
Provision for credit losses and service creditsProvision for credit losses and service credits18,325 13,806 Provision for credit losses and service credits15,594 18,325 
Stock-based compensation expenseStock-based compensation expense10,140 6,232 Stock-based compensation expense16,653 10,140 
Other components of net periodic pension (benefit)(5,295)(998)
Other components of net periodic pension cost (benefit)Other components of net periodic pension cost (benefit)3,888 (5,295)
Impairment chargesImpairment charges222 3,611 Impairment charges— 222 
(Gain) loss on foreign currency exchange rates(4,447)748 
Loss (gain) on foreign currency exchange ratesLoss (gain) on foreign currency exchange rates164 (4,447)
Non-cash loss (gain) from the remeasurement of the indemnification assetNon-cash loss (gain) from the remeasurement of the indemnification asset10,734 (1,472)
Bargain purchase gainBargain purchase gain(10,245)— Bargain purchase gain— (10,245)
OtherOther489 1,961 Other— 1,961 
Changes in working capital items, excluding acquisitions:Changes in working capital items, excluding acquisitions:Changes in working capital items, excluding acquisitions:
Accounts receivableAccounts receivable(8,930)48,791 Accounts receivable59,238 (8,930)
Contract assetsContract assets2,226 3,837 Contract assets1,111 2,226 
Prepaid expenses and other assetsPrepaid expenses and other assets16,485 (3,184)Prepaid expenses and other assets23,489 8,089 
Accounts payable and accrued liabilitiesAccounts payable and accrued liabilities(36,956)(64,377)Accounts payable and accrued liabilities(63,469)(36,956)
Other liabilitiesOther liabilities(29,645)(11,660)Other liabilities(24,132)(29,645)
Net cash provided by operating activitiesNet cash provided by operating activities104,221 121,539 Net cash provided by operating activities103,648 104,221 
Cash Flows from Investing ActivitiesCash Flows from Investing ActivitiesCash Flows from Investing Activities
Additions to fixed assets and capitalized softwareAdditions to fixed assets and capitalized software(19,345)(20,053)Additions to fixed assets and capitalized software(22,920)(19,345)
Proceeds from the sale of fixed assets— 63 
Acquisition of a business, net of cash acquiredAcquisition of a business, net of cash acquired(22,793)(175,370)Acquisition of a business, net of cash acquired(8,897)(22,793)
OtherOther(215)— 
Net cash (used in) investing activitiesNet cash (used in) investing activities(42,138)(195,360)Net cash (used in) investing activities(32,032)(42,138)
Cash Flows from Financing ActivitiesCash Flows from Financing ActivitiesCash Flows from Financing Activities
Proceeds from Term Loan— 418,070 
Proceeds from Term Loan, related party— 260,930 
Payments of Term LoanPayments of Term Loan(73,164)(86,199)Payments of Term Loan(95,000)(73,164)
Payments of Term Loan, related partyPayments of Term Loan, related party(8,347)(36,801)Payments of Term Loan, related party— (8,347)
Payments of Senior Term Loan— (335,821)
Payments of Senior Term Loan, related party— (113,789)
Proceeds from ABL FacilityProceeds from ABL Facility746,689 793,604 Proceeds from ABL Facility697,234 746,689 
Payments of ABL FacilityPayments of ABL Facility(727,762)(816,661)Payments of ABL Facility(694,395)(727,762)
Proceeds from exercises of stock options and stock warrants4,888 18,144 
Proceeds from exercise of stock warrantsProceeds from exercise of stock warrants15,899 64 
OtherOther— (13,960)Other4,124 4,824 
Net cash (used in) provided by financing activities(57,696)87,517 
Net cash (used in) financing activitiesNet cash (used in) financing activities(72,138)(57,696)
Effect of exchange rate changes on cash and cash equivalents(1,610)(3,446)
Increase in cash and cash equivalents and restricted cash2,777 10,250 
Cash and cash equivalents and restricted cash, beginning of period13,557 2,406 
Cash and cash equivalents and restricted cash, end of period$16,334 $12,656 
Effect of exchange rate changes on cash, cash equivalents and restricted cashEffect of exchange rate changes on cash, cash equivalents and restricted cash(707)(1,610)
(Decrease) increase in cash, cash equivalents and restricted cash(Decrease) increase in cash, cash equivalents and restricted cash(1,229)2,777 
Cash, cash equivalents and restricted cash, beginning of periodCash, cash equivalents and restricted cash, beginning of period18,180 13,557 
Cash, cash equivalents and restricted cash, end of periodCash, cash equivalents and restricted cash, end of period$16,951 $16,334 
Supplemental InformationSupplemental InformationSupplemental Information
Cash paid for interestCash paid for interest$42,435 $52,491 Cash paid for interest$44,029 $42,435 
Cash paid for income taxes, netCash paid for income taxes, net$53,673 $58,491 Cash paid for income taxes, net$7,605 $53,673 
Non-cash investing and financing activitiesNon-cash investing and financing activities
Repurchase of Treasury stock as a result of the settlement of the indemnification assetRepurchase of Treasury stock as a result of the settlement of the indemnification asset$15,760 $— 

The accompanying notes are an integral part of the consolidated financial statements.
7


Thryv Holdings, Inc. and Subsidiaries
Notes to Consolidated Financial Statements
(Unaudited)


Note 1     Description of Business and Summary of Significant Accounting Policies

General

Thryv Holdings, Inc. (“Thryv” or the “Company”) provides small-to-medium sized businesses (“SMBs”) with print and digital marketing services and Software as a Service (“SaaS”) business management tools. The Company owns and operates Print Yellow Pages (“PYP” or (“Print”) and digital marketing services (“Digital”), which includes Internet Yellow Pages, (“IYP”), search engine marketing, (“SEM”), and other digital media services, including online display advertising, and search engine optimization (“SEO”) tools. In addition, through the Thryv® platform, the Company is a provider of SaaS small business management software tools designed for SMBs.

On April 3, 2023, Thryv New Zealand Limited, the Company’s wholly-owned subsidiary, acquired Yellow Holdings Limited (“Yellow”), a New Zealand marketing services company. Additionally, on January 21, 2022, Thryv, Inc., the Company’s wholly-owned subsidiary, acquired Vivial Media Holdings, Inc. (“Vivial”), a marketing and advertising company with operations in the United States. Additionally, on March 1, 2021, the Company completed the acquisition of Sensis Holding Limited (“Thryv Australia”), a provider of marketing solutions serving SMBs in Australia.

During the second quarter of 2022, the Company reevaluated its segment reporting and determined that its Thryv International SaaS business should be reflected as a separate reportable segment. As such, beginning on April 1, 2022, the results of our international SaaS business are being presented separately from the results of our international marketing services business. Comparative prior periods have been recast to reflect the current presentation.

The Company reports its results based on four reportable segments (see Note 15, Segment Information):

Thryv U.S. Marketing Services, which includes the Company's Print and Digital solutions business in the United States;
Thryv U.S. SaaS, which includes the Company's SaaS flagship SMB end-to-end customer experienceall-in-one small business management modular software platform in the United States;
Thryv International Marketing Services, which is comprised of Thryv'sthe Company's Print and Digital solutions business in Australia;outside of the United States; and
Thryv International SaaS, which primarily includes the SaaSCompany's flagship all-in-one small business management tools for SMBs in Australia.modular software platform outside of the United States.

Basis of Presentation

The Company prepares its financial statements in accordance with generally accepted accounting principles in the United States (“U.S. GAAP”). The consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”) regarding interim financial reporting. Accordingly, certain information and disclosures normally included in the complete financial statements prepared in accordance with U.S. GAAP have been omitted pursuant to such rules and regulations. The consolidated financial statements include the financial statements of Thryv Holdings, Inc. and its wholly-owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.

In the opinion of management, the accompanying consolidated financial statements reflect all adjustments, consisting of only normal recurring items and accruals, necessary for the fair statement of the financial position, results of operations and cash flows of the Company for the periods presented. The consolidated financial statements as of and for the three and nine months ended September 30, 20222023 and 20212022 have been prepared on the same basis as the audited annual financial statementsThe consolidated balance sheet as of December 31, 20212022 was derived from the audited annual financial statements. The consolidated results for interim periods are not necessarily indicative of results for the full year and should be read in conjunction with the Company’s audited financial statements and related footnotes for the year ended December 31, 2021.2022.

Use of Estimates

The preparation of the Company’s consolidated financial statements requires management to make estimates and assumptions about future events that affect the amounts reported and disclosed in the consolidated financial statements and
8


accompanying notes. Actual results could differ materially from those estimates. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable. The results of those estimates form the basis for making judgments about the carrying values of certain assets and liabilities.

8


Examples of reported amounts that rely on significant estimates include revenue recognition, allowance for credit losses, assets acquired and liabilities assumed in business combinations, capitalized costs to obtain a contract, certain amounts relating to the accounting for income taxes, including valuation allowance, indemnification asset, stock-based compensation expense, operating lease right-of-use assets and operating lease liabilities, accrued service credits, and pension obligations. Significant estimates are also used in determining the recoverability and fair value of fixed assets and capitalized software, operating lease right-of-use assets, goodwill and intangible assets.

Due to the novel strain of coronavirus, commonly referred to as COVID-19 (“COVID-19”) and the uncertainty of the extent of the impacts related thereto, certain estimates and assumptions may require increased judgment. As events continue to evolve and additional information becomes available, these estimates may change in future periods. It is difficult to predict what the ongoing impact of the pandemic will be on future periods.

Summary of Significant Accounting Policies

ExceptThe Company describes its significant accounting policies in Note 1 to the financial statements in Part II, Item 8 of its Annual Report on Form 10-K for the adoption of ASU 2021-08, “Business Combinations (Topic 805): Accounting for Contract Assets and Contract Liabilities from Contracts with Customers” (“ASU 2021-08”), as described below, therefiscal year ended December 31, 2022. There have been no changes to the Company’sCompany's significant accounting policies as of and forduring the three and nine months ended September 30, 2022 as compared to the significant accounting policies included in the Company's Annual Report on Form 10-K for the year ended December 31, 2021 (2021 Form 10-K).2023.

Restricted Cash

The following table presents a reconciliation of Cash andcash, cash equivalents and restricted cash reported within the Company's consolidated balance sheets to the amount shown in the Company's consolidated statements of cash flows for the nine months ended September 30, 20222023 and 2021:2022:

(in thousands)(in thousands)September 30, 2022September 30, 2021December 31, 2021(in thousands)September 30, 2023September 30, 2022December 31, 2022
Cash and cash equivalentsCash and cash equivalents$14,312 $10,374 $11,262 Cash and cash equivalents$14,676 $14,312 $16,031 
Restricted cash, included in Other current assetsRestricted cash, included in Other current assets2,022 2,282 2,295 Restricted cash, included in Other current assets2,275 2,022 2,149 
Total Cash and cash equivalents and restricted cash$16,334 $12,656 $13,557 
Total cash, cash equivalents and restricted cashTotal cash, cash equivalents and restricted cash$16,951 $16,334 $18,180 

Foreign Currency

The functional currency of the Company’s foreign operating subsidiaries is the local currency. Assets and liabilities denominated in a foreign currency are translated into U.S. dollars at the exchange rates in effect at the balance sheet dates, with the resulting translation adjustments directly recorded to a separate component of Accumulated other comprehensive income. Income and expense accounts are translated at the weighted-average exchange rates during the period.

Transaction gains or losses in currencies other than the functional currency are included as a component of Other income (expense), in the Company's consolidated statements of operations and comprehensive income (loss).

Recent Accounting Pronouncements

Recently Adopted Accounting Pronouncements

In October 2021, the FASB issued ASU 2021-08, which requires companies to recognize and measure contract assets and contract liabilities acquired in a business combination, in accordance with the revenue recognition guidance, as if the acquirer had entered into the original contract at the same time, and on the same terms, as the acquiree. Generally, this will result in the acquirer recognizing contract assets and liabilities at the same amounts recorded by the acquiree as of the acquisition date. Under the current standard, an acquirer generally recognizes such items at fair value on the acquisition date. The Company adopted ASU 2021-08 on January 1, 2022 and applied it to the contract assets and liabilities acquired from Vivial.

9



Note 2      Acquisitions

VivialYellow New Zealand Acquisition

On January 21, 2022April 3, 2023 (the “VivialYellow Acquisition Date”), Thryv Inc.,New Zealand Limited, the Company’s wholly-owned subsidiary, acquired Vivial,Yellow, a New Zealand marketing and advertisingservices company for $22.8$8.9 million in cash (net of $8.5$1.7 million of cash acquired), subject to certain adjustments (the “VivialYellow Acquisition”). The assets acquired as part of these transactions consisted primarily of $27.7$2.4 million in current assets and $9.8$5.6 million in fixed and intangible assets, consisting primarily of customer relationships, trade name, and technology assets, $13.9along with $5.1 million in deferred tax assets, along with a $10.2 million bargain purchase gain. The Vivial Acquisition resulted in a bargain purchase gain in part because the seller was motivated to divest its marketing services business that was in secular decline.goodwill. The Company also assumed liabilities of $20.4$4.7 million, consisting primarily of accounts payableaccrued, contract, and accrueddeferred liabilities. The assessment of fair value of assets acquired and liabilities assumed is preliminary and is based on information that was available to management at the time these consolidated financial statements were prepared. The finalization of the Company’s acquisition accounting assessment could result in changes in the valuation of assets acquired and liabilities assumed, which could be material.

The Company accounted for the VivialYellow Acquisition using the acquisition method of accounting in accordance with Accounting Standards Codification 805, Business Combinations (ASC 805). This requires that the assets acquired and liabilities assumed are measured at fair value. With the assistance of a third-party valuation firm, the Company determined, using Level 3 inputs (see Note 4, Fair Value Measurements), the fair value of certain assets and liabilities, including fixed assets and intangible assets by applying the income approach and the cost approach. Specific to intangible assets, client relationships were valued using a combination of the income and excess earnings approach, whereas trade names were valued using a relief of royalty method and assumptions related to Vivial’sYellow's assets acquired and liabilities assumed.assumed. The fair values of existing technologies were computed using a relief of royalty approach, similar to the trade name valuation. The preliminary purchase price allocation is expected to be finalized within 12 months after the VivialYellow Acquisition Date.


9


The fair values of fixed assets, intangible assets and otherfollowing table summarizes the assets acquired and liabilities assumed have been prepared onat the Yellow Acquisition Date:

(in thousands)
Current assets$2,438 
Fixed and intangible assets5,565 
Other assets457 
Current liabilities(3,533)
Other liabilities(1,159)
Goodwill5,129 
Fair value allocated to net assets acquired$8,897 

The excess of the purchase price over the fair value of the identifiable net assets acquired and the liabilities assumed was allocated to goodwill. The recognized goodwill of $5.1 million was primarily related to the benefits expected from the acquisition and is allocated to the Thryv International Marketing Services segment. The goodwill recognized is not deductible for income tax purposes.

The Yellow Acquisition has contributed $9.1 million in revenue since the Yellow Acquisition Date.

Vivial Acquisition

On January 21, 2022 (the “Vivial Acquisition Date”), Thryv, Inc., the Company’s wholly-owned subsidiary, acquired Vivial, for $22.8 million in cash (net of $8.5 million of cash acquired) (the “Vivial Acquisition”). The assets acquired as part of these transactions consisted primarily of $27.7 million in current assets and $9.8 million in fixed and intangible assets, consisting primarily of customer relationships and technology assets, $14.5 million in deferred tax assets, along with a preliminary basis$10.9 million bargain purchase gain. The Vivial Acquisition resulted in a bargain purchase gain in part because the seller was motivated to divest its marketing services business that was in secular decline. The Company also assumed liabilities of $20.4 million, consisting primarily of accounts payable and accrued liabilities.

The Company accounted for the Vivial Acquisition using the acquisition method of accounting in accordance with information currently availableASC 805. This requires that the assets acquired and liabilities assumed are subjectmeasured at fair value. With the assistance of a third-party valuation firm, the Company determined, using Level 3 inputs (see Note 4, Fair Value Measurements), the fair value of certain assets and liabilities, including fixed assets and intangible assets by applying the income approach and the cost approach. Specific to change. Management is still reviewingintangible assets, client relationships were valued using a combination of the characteristicsincome and excess earnings approach, whereas trade names were valued using a relief of royalty method and assumptions related to Vivial’s assets acquired and liabilities assumed.

The following table summarizes the assets acquired and liabilities assumed at the Vivial Acquisition Date:

(in thousands)
Current assets$27,705 
Fixed and intangible assets9,759 
Deferred tax assets13,89214,530 
Other assets2,103 
Current liabilities(18,775)
Other liabilities(1,646)
Bargain purchase gain(10,245)(10,883)
Fair value allocated to net assets acquired, net of bargain purchase gain$22,793 

The deferred tax asset primarily relates to excess carryover tax basis over book basis in intangibles as a result of the assessment of the fair value of the assets and liabilities assumed using the acquisition method of accounting.

The Vivial Acquisition has contributed $72.8 million in revenue since the Vivial Acquisition Date.

As of September 30, 2022, the Company increased the purchase price by $0.8 million as a result of customary working capital adjustments, decreased the sales tax reserve by $3.2 million and reclassified the presentation of certain assets and liabilities. The effect of these measurement period adjustments resulted in a $2.9 million increase in the bargain purchase gain for the nine months ended September 30, 2022.

10


Thryv Australia Acquisition

On March 1, 2021 (the “Thryv AustraliaAcquisition Date”), Thryv Australia Holdings Pty Ltd (formerly Thryv Australia Pty Ltd) (“Buyer”), an Australian proprietary limited company and a direct wholly-owned subsidiary of Thryv International Holding LLC, a direct and wholly-owned subsidiary of the Company, acquired all of the issued and outstanding equity interests of (i) Sunshine NewCo Pty Ltd, an Australian proprietary limited company, and its subsidiaries, and (ii) Sensis Holding Limited, a private limited company incorporated under the laws of England and Wales, and its subsidiaries (collectively, the “Thryv Australia Acquisition”). The Thryv Australia Acquisition expanded the Company's market share with a broader geographical footprint. Additionally, the Thryv Australia Acquisition provided the Company with a significant increase in clients. Thryv Australia is a provider of marketing solutions serving SMBs in Australia. Control was obtained by means of acquiring all the voting interests.

In connection with the Thryv Australia Acquisition, the Company paid consideration of approximately $216.2 million in cash, subject to customary closing adjustments, financed by the Term Loan (as defined in Note 8, Debt Obligations) that was entered into on the Thryv Australia Acquisition Date. All acquisition-related costs, amounting to $8.7 million, were expensed as incurred by the Company and no portion of these costs are included in consideration transferred. These costs were presented within General and administrative expense in the Company's consolidated statement of operations and comprehensive income (loss). Additionally, as part of the effort to fund the Thryv Australia Acquisition, the Company incurred debt issuance costs of $4.2 million related to the Term Loan, of which $2.5 million was capitalized and is being amortized using the effective interest method. See Note 8, Debt Obligations.

The Company accounted for the Thryv Australia Acquisition using the acquisition method of accounting in accordance with ASC 805. This requires that the assets acquired and liabilities assumed are measured at fair value. With the assistance of a third-party valuation firm, the Company determined, using Level 3 inputs (see Note 4, Fair Value Measurements), the fair value of certain assets and liabilities, including fixed assets, intangible assets, and contract liabilities, by applying a combination of the income approach and the cost approach. Specific to intangible assets, client relationships were valued using a combination of the income and excess earnings approach, whereas trade names were valued using a relief of royalty method.

11


The following table summarizes the consideration transferred and the purchase price allocation of the fair values of the assets acquired and liabilities assumed at the Thryv Australia Acquisition Date:

(in thousands)
Total cash consideration$216,164 
Total purchase consideration, as allocated below:$216,164 
Cash and cash equivalents$40,794 
Accounts receivable and other current assets72,404 
Other assets34,962 
Fixed assets and capitalized software18,856 
Intangible assets:
Client relationships (estimated useful life of 3.5 years)101,839 
Trademarks (estimated useful life of 3.5 years)24,877 
Accounts payable(15,038)
Accrued liabilities(41,724)
Contract liabilities(27,075)
Other current liabilities(6,733)
Deferred tax liabilities(35,884)
Other liabilities(15,506)
Total identifiable net assets$151,772 
Goodwill64,392 
Total net assets acquired$216,164 

The excess of the purchase price over the fair value of the identifiable net assets acquired and the liabilities assumed was allocated to goodwill. The recognized goodwill of $64.4 million was primarily related to the benefits expected from the Thryv Australia Acquisition and was allocated to the Thryv International Marketing Services segment. The goodwill recognized is not deductible for income tax purposes.

Pro Forma Results

The pro forma combined financial information presented below was derived from the historical financial records of Thryv and Thryv Australia and presents the operating results of the combined Company, as if the Thryv Australia Acquisition had occurred on January 1, 2020. The pro forma data gives effect to historical operating results with adjustments to interest expense, amortization and depreciation expense and related tax effects.

The pro forma financial information is not necessarily indicative of the consolidated results of operations that would have been realized had the Thryv Australia Acquisition been completed as of January 1, 2020, nor is it meant to be indicative of future results of operations that the combined entity will achieve:

Three Months Ended September 30,Nine Months Ended September 30,
(in thousands)20212021
Revenue$297,290 $937,204 
Net income37,440 135,671 
12



Note 3      Revenue Recognition

The Company has determined that each of its Print and Digital marketing services and SaaS business management tools services is distinct and represents a separate performance obligation. The client can benefit from each service on its own or together with other resources that are readily available to the client. Services are separately identifiable from other promises in the contract. Control over the Company’s Print services transfers to the client upon delivery of the published directories containing their advertisements to the intended market(s). Therefore, revenue associated with Print services is recognized at a point in time upon delivery to the intended market(s). The Company bills customers clients for Print advertising services monthly over the relative contract term. The difference between the timing of recognition of Print advertising revenue and monthly billing generates the Company’s unbilled receivables balance. The unbilled receivables balance is reclassified as billed accounts receivable through the passage of time as the customers are clients are invoiced each month. SaaS and Digital marketing services are recognized using the series guidance. Under the series guidance, the Company's obligation to provide services is the same for each day under the contract, and therefore represents a single performance obligation. Revenue associated with SaaS and Digital marketing services is recognized over time using an output method to measure the progress toward satisfying a performance obligation.

Disaggregation of Revenue

The Company presents disaggregated revenue based on the type of service within its segment footnote. During the first quarter of 2022, the Company adjusted the disaggregated service revenue methodology it uses to manage the business. The nine months ended September 30, 2022 and 2021 reflect the current methodology. See Note 15, Segment Information.

Contract Assets and Liabilities

The timing of revenue recognition may differ from the timing of billing to the Company’s clients. These timing differences result in receivables, contract assets, or contract liabilities (deferred revenue) as disclosed on the Company's consolidated balance sheets. Contract assets represent the Company's right to consideration when revenue recognized exceeds the receivable from the client because the consideration allocated to fulfilled performance obligations exceeds the Company’s right to payment, and the right to payment is subject to more than the passage of time. Contract liabilities consist of advance payments and revenue deferrals resulting from the allocation of the consideration to performance obligations. For the three and nine months ended September 30, 2022,2023, the Company recognized Revenue of $12.9$1.6 million and $38.8$40.6 million, respectively, that was recorded in Contract liabilities as of December 31, 20212022. For the three and nine months ended September 30, 2021,2022, the Company recognized Revenue of $4.7$12.9 million and $14.2$38.8 million, respectively, that was recorded in Contract liabilities as of December 31, 2020.

Pandemic Credits

During the three and nine months ended September 30, 2021, the Company recognized pandemic credits of $0.2 million and $3.2 million, respectively, provided to customers most impacted by COVID-19. The Company reflected these price concessions as a reduction to Revenue in the consolidated statements of operations and comprehensive income (loss). During the three and nine months ended September 30, 2022, the Company did not recognize any pandemic credits.2021.


Note 4     Fair Value Measurements

Fair value is defined as the price that would be received to sell an asset or paid to settle a liability in an orderly transaction between market participants at the measurement date. To increase the comparability of fair value measures, the following hierarchy prioritizes the inputs to valuation methodologies used to measure fair value:

Level 1 Quoted prices in active markets for identical assets or liabilities.
Level 2 Inputs, other than quoted prices in active markets, that are observable either directly or indirectly.
Level 3 Unobservable inputs that reflect the Company's own assumptions incorporated into valuation techniques.
These valuations require significant judgment.

In certain cases, the inputs used to measure fair value may fall into different levels of the fair value hierarchy. When there is more than one input at different levels within the hierarchy, the fair value is determined based on the lowest level input that is significant to the fair value measurement in its entirety. Assessment of the significance of a particular input to the fair value measurement in its entirety requires substantial judgment and consideration of factors specific to the asset or
13


liability. Level 3 inputs are inherently difficult to estimate. Changes to these inputs can have a significant impact on fair value measurements. Assets and liabilities measured at fair value using Level 3 inputs are based on one or more of the following valuation techniques: market approach, income approach or cost approach.

11


Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis

The Company’s non-financial assets such as goodwill, intangible assets, fixed assets, capitalized software and operating lease right-of-use assets are adjusted to fair value when the net book values of the assets exceed their respective fair values, resulting in an impairment charge. Such fair value measurements are predominantly based on Level 3 inputs.

Assets and Liabilities Measured at Fair Value on a Recurring Basis

Indemnification Asset

On June 30, 2017, the Company completed the acquisition of YP Holdings, Inc. (the YP Acquisition”). As further discussed in Note 13, Contingent Liabilities, as part of the YP Acquisition agreement, the Company iswas indemnified for an uncertain tax position for up to the fair value of 1,804,715 shares held in escrow, subject to certain contract limitations (the “indemnification asset”).

On June 22, 2023, the Company entered into a settlement agreement with the sellers regarding the settlement of the indemnification asset. Pursuant to the settlement agreement, the Company and the sellers agreed (i) that the sellers would pay and indemnify the Company for $15.8 million of indemnified taxes (the . Due to an increase in“Indemnity Amount”) and (ii) that the Indemnity Amount would be deemed satisfied by the transfer of 613,954 outstanding shares of the Company’s common stock share price as of September 30, 2022,from the sellers back to the Company, which were returned to treasury and reduced the number of outstanding shares expectedof the Company’s common stock. Furthermore, the sellers would be entitled to be returned to seller is 1,130,892, which representsretain 1,190,761 currently outstanding shares of the number of shares required to satisfyCompany’s common stock that previously secured the uncertainsellers' tax position less $8.0 million.indemnity obligations under the YP Acquisition agreement.

As of September 30, 2022 and2023, the Company no longer recorded a Level 1 indemnification asset because it was settled on June 22, 2023. As of December 31, 2021,2022, the fair value of the Company's Level 1 indemnification asset was $25.8$26.5 million. A loss of $10.7 million and $24.3 million, respectively. A gain of $0.6 million and $1.5 million from the change in fair value of the Company’s Level 1 indemnification asset during the three and nine months ended September 30, 2022, respectively,2023 was recorded in General and administrative expense on the Company's Consolidated Statementsconsolidated statements of Operationsoperations and Comprehensive Income.comprehensive income (loss). The $15.8 million Indemnity Amount, which is the fair value of the shares returned to treasury, was recorded in Treasury stock on the Company's consolidated balance sheets, along with the 613,954 shares that the Company received from the sellers as of September 30, 2023.

Benefit Plan Assets

The fair value of benefit plan assets is measured and recorded on the Company's consolidated balance sheets using Level 2 inputs. See Note 9, Pensions.

Fair Value of Financial Instruments

The Company considers the carrying amounts of cash, trade receivables, and accounts payable to approximate fair value because of the relatively short period of time between the origination of these instruments and their expected realization or payment.

Additionally, the Company considers the carrying amounts of its ABL Facility (as defined in Note 8, Debt Obligations) and financing obligations to approximate their respective fair values due to their short-term nature and approximation of interest rates to market rates. These fair value measurements are considered Level 2. See Note 8, Debt Obligations.

The Term Loan (as defined in Note 8, Debt Obligations) is carried at amortized cost; however, the Company estimates the fair value of the Term Loan for disclosure purposes. The fair value of the Term Loan is determined based on quoted prices that are observable in the marketplace and are classified as Level 2 measurements. See Note 8, Debt Obligations.
The following table sets forth the carrying amount and fair value of the Term Loan:
September 30, 2022December 31, 2021
(in thousands)Carrying AmountFair ValueCarrying AmountFair Value
Term Loan, net$444,871 $443,759 $522,547 $533,651 

September 30, 2023December 31, 2022
(in thousands)Carrying AmountFair ValueCarrying AmountFair Value
Term Loan, net$323,874 $324,684 $415,256 $410,065 
1412




Note 5     Goodwill and Intangible Assets

Goodwill

The following tables set forth the changes in the carrying amount of the Company's goodwill for the Company for nine months ended September 30, 20222023 and the year ended December 31, 20212022:.
Thryv U.S.Thryv InternationalThryv U.S.Thryv International
(in thousands)(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Balance as of December 31, 2020$390,573 $218,884 $— $— $609,457 
Thryv Australia Acquisition— — 64,392 — 64,392 
Balance as of December 31, 2021Balance as of December 31, 2021$390,573 $218,884 $62,429 $— $671,886 
ImpairmentsImpairments(102,000)— — — (102,000)
Effects of foreign currency translationEffects of foreign currency translation— — (1,963)— (1,963)Effects of foreign currency translation— — (3,882)— (3,882)
Balance as of December 31, 2021$390,573 $218,884 $62,429 $— $671,886 
Balance as of December 31, 2022Balance as of December 31, 2022$288,573 $218,884 $58,547 $— $566,004 
Yellow Acquisition1
Yellow Acquisition1
— — 5,129 — 5,129 
Effects of foreign currency translationEffects of foreign currency translation— — (7,267)— (7,267)Effects of foreign currency translation— — (3,360)— (3,360)
Balance as of September 30, 2022$390,573 $218,884 $55,162 $— $664,619 
Balance as of September 30, 2023Balance as of September 30, 2023$288,573 $218,884 $60,316 $— $567,773 
(1)    Yellow was included in the Thryv International Marketing Services reporting unit.

Intangible Assets

The following tables set forth the details of the Company's intangible assets as of September 30, 20222023 and December 31, 20212022:

As of September 30, 2022 As of September 30, 2023
(in thousands)(in thousands)GrossAccumulated
Amortization
NetWeighted
Average
Remaining
Amortization
Period in Years
(in thousands)GrossAccumulated
Amortization
NetWeighted
Average
Remaining
Amortization
Period in Years
Client relationshipsClient relationships$790,947 $(761,033)$29,914 2.0Client relationships$794,774 $(779,260)$15,514 1.5
Trademarks and domain namesTrademarks and domain names221,919 (209,241)12,678 1.4Trademarks and domain names223,158 (218,567)4,591 1.9
Patented technologiesPatented technologies19,600 (19,600)— 0.0Patented technologies19,600 (19,600)— 0.0
Covenants not to competeCovenants not to compete5,240 (2,502)2,738 2.2Covenants not to compete10,352 (6,189)4,163 1.0
Total intangible assetsTotal intangible assets$1,037,706 $(992,376)$45,330 2.1Total intangible assets$1,047,884 $(1,023,616)$24,268 1.5

As of December 31, 2021 As of December 31, 2022
(in thousands)(in thousands)GrossAccumulated
Amortization
NetWeighted
Average
Remaining
Amortization
Period in Years
(in thousands)GrossAccumulated
Amortization
NetWeighted
Average
Remaining
Amortization
Period in Years
Client relationshipsClient relationships$797,053 $(747,197)$49,856 2.7Client relationships$796,213 $(771,475)$24,738 1.8
Trademarks and domain namesTrademarks and domain names223,582 (193,772)29,810 1.9Trademarks and domain names223,206 (215,639)7,567 1.7
Patented technologiesPatented technologies19,600 (19,600)— 0.0Patented technologies19,600 (19,600)— 0.0
Covenants not to competeCovenants not to compete4,373 (1,462)2,911 2.6Covenants not to compete5,240 (2,830)2,410 2.0
Total intangible assetsTotal intangible assets$1,044,608 $(962,031)$82,577 2.4Total intangible assets$1,044,259 $(1,009,544)$34,715 1.8

Amortization expense for intangible assets for the three and nine months ended September 30, 20222023 was $14.1$6.4 million and $39.0$19.1 million, respectively. Amortization expense for the three and nine months ended September 30, 20212022 was $21.3$14.1 million and $52.5$39.0 million, respectively.

1513



Estimated aggregate future amortization expense by fiscal year for the Company's intangible assets is as follows:
(in thousands)Estimated Future
Amortization Expense
2022$12,324 
202320,674 
202411,452 
2025880 
Total$45,330 

(in thousands)Estimated Future
Amortization Expense
2023 (remaining)$6,294 
202415,428 
20251,977 
2026397 
2027132 
Thereafter40 
Total$24,268 

Note 6     Allowance for Credit Losses

The following table sets forth the Company's allowance for credit losses:losses as of September 30, 2023 and 2022:
(in thousands)(in thousands)20222021(in thousands)20232022
Balance as of January 1Balance as of January 1$17,475 $33,368 Balance as of January 1$14,799 $17,475 
Acquisitions— 2,733 
Additions (1)
Additions (1)
10,669 3,211 
Additions (1)
10,397 10,669 
Deductions (2)
Deductions (2)
(14,960)(19,833)
Deductions (2)
(11,409)(14,960)
Balance as of September 30 (3)
Balance as of September 30 (3)
$13,184 $19,479 
Balance as of September 30 (3)
$13,787 $13,184 

(1)    For the nine months ended September 30, 2023 and 2022, and 2021, representsthe Company recorded a provision for bad debt expensecredit losses of $10.7$10.4 million and $3.2$10.7 million, respectively, which is included in General and administrative expense. For the three months ended September 30, 20222023 and 2021,2022, the Company recorded a provision for bad debt expensecredit losses of $2.8$3.1 million and $2.9$2.8 million, respectively, which is included in General and administrative expense.

(2)    For the nine months ended September 30, 20222023 and 2021,2022, represents amounts written off as uncollectible, net of recoveries.

(3)    As of September 30, 2023, $13.8 million of the allowance is attributable to Accounts receivable and less than $0.1 million is attributable to Contract assets. As of September 30, 2022, $13.1 million of the allowance is attributable to Accounts receivable and less than $0.1 million is attributable to Contract assets. As of September 30, 2021, $19.4 million of the allowance is attributable to Accounts receivable and $0.1 million is attributable to Contract assets.

The Company’s exposure to expected credit losses depends on the financial condition of its clients and other macroeconomic factors. The Company maintains an allowance for credit losses based upon its estimate of potential credit losses. This allowance is based upon historical and current client collection trends, any identified client-specific collection issues, and current as well as expected future economic conditions and market trends.


Note 7     Accrued Liabilities

The following table sets forth additional financial information related to the Company's accrued liabilities:liabilities as of September 30, 2023 and December 31, 2022:
(in thousands)(in thousands)September 30, 2022December 31, 2021(in thousands)September 30, 2023December 31, 2022
Accrued salaries and related expensesAccrued salaries and related expenses$57,988 $58,440 Accrued salaries and related expenses$47,745 $62,044 
Accrued severance300 1,720 
Accrued expensesAccrued expenses42,193 52,313 
Accrued taxesAccrued taxes18,586 17,660 Accrued taxes5,463 9,799 
Accrued expenses53,484 51,224 
Accrued service creditsAccrued service credits2,705 2,769 Accrued service credits2,319 2,654 
Accrued liabilitiesAccrued liabilities$133,063 $131,813 Accrued liabilities$97,720 $126,810 

1614




Note 8      Debt Obligations

The following table sets forth the Company's outstanding debt obligations as of September 30, 20222023 and December 31, 2021:2022:
(in thousands)(in thousands)MaturityInterest RateSeptember 30, 2022December 31, 2021(in thousands)MaturityInterest RateSeptember 30, 2023December 31, 2022
Term Loan(1)Term Loan(1)March 1, 2026LIBOR +8.5%$460,489 $542,000 Term Loan(1)March 1, 2026SOFR +8.5%$334,368 $429,368 
ABL Facility (Fifth Amendment)March 1, 20263-month LIBOR +3.0%58,856 39,929 
ABL Facility (Seventh Amendment)(2)
ABL Facility (Seventh Amendment)(2)
March 1, 2026Adjusted Daily Simple SOFR +3.0%57,393 54,554 
Unamortized original issue discount and debt issuance costsUnamortized original issue discount and debt issuance costs(15,618)(19,453)Unamortized original issue discount and debt issuance costs(10,494)(14,112)
Total debt obligationsTotal debt obligations$503,727 $562,476 Total debt obligations$381,267 $469,810 
Current portion of Term LoanCurrent portion of Term Loan(70,000)(70,000)Current portion of Term Loan(70,000)(70,000)
Total long-term debt obligationsTotal long-term debt obligations$433,727 $492,476 Total long-term debt obligations$311,267 $399,810 
(1)    Effective June 30, 2023, the Company's Term Loan amendment replaced the LIBOR benchmark with a Secured Overnight Financing Rate (“SOFR”) based benchmark.

(2)    Effective June 1, 2023, the Company's ABL Facility amendment replaced the LIBOR benchmark with a SOFR based benchmark.

Term Loan

On March 1, 2021, the Company entered into a Term Loan credit agreement (the “Term Loan”). The proceeds of the Term Loan were used to finance the acquisition of Sensis Holding Limited (the “Thryv Australia Acquisition”), refinance in full the Company's existing term loan facility (the “Senior Term Loan”), and pay fees and expenses related to the Thryv Australia Acquisition and related financing.

The Term Loan established a senior secured term loan facility (the “Term Loan Facility”) in an aggregate principal amount equal to $700.0 million, of which 38.4% was held by related parties who were equity holders of the Company as of March 1, 2021. The Company defines a related party as any shareholder owning more than 5% of the Company's voting securities. As of September 30, 2023 and December 31, 2022, 6.9%no portion of the Term Loan was held by related parties who were equity holders of the Company as of thatsuch date.

The Term Loan Facility matures on March 1, 2026 and2026. Through the six months ended June 30, 2023, borrowings under the Term Loan Facility bearbore interest at a fluctuating rate per annum equal to, at the Company’s option, LIBOR or a base rate, in each case, plus an applicable margin per annum equal to (i) 8.50% (for LIBOR loans) and (ii) 7.50% (for base rate loans). The Term Loan Facility requires mandatory amortization payments equal to $17.5 million per fiscal quarter.quarter.

The net proceeds fromOn June 21, 2023, the Company entered into an agreement to amend the Term Loan of $674.9 million (net of original issue discount costs of $21.0 million and third-party fees of $4.1 million) were used to repay the remaining $449.6 million outstanding principal balance of the Senior Facility (the “Term Loan accrued interest of $0.4 million, and third-party fees of $0.1 million.Amendment”). The Company accounted for this transaction with existing lenders as a modification. The transaction with other lenders party to only the Senior Term Loan was accounted for as an extinguishment.

Accordingly, total third-party fees paid were $4.2 million, of which $1.7 million was immediately chargedAmendment replaced the LIBOR benchmark applicable to General and administrative expense on the Company's consolidated statement of operations and comprehensive income (loss). The remaining third-party fees of $2.5 million were deferred as debt issuance costs and will be amortized to interest expense, over the term of the loan using the effective interest method. Additionally, there were unamortized debt issuance costs of $0.4 million on the existing Senior Term Loan, of which $0.3 million was written off and recorded aswith a loss on early extinguishment of debt on the Company's consolidated statement of operations and comprehensive income (loss). The remaining unamortized debt issuance costs of $0.1 million were deferred as debt issuance costs and are being amortized to interest expense, over the term ofSOFR based rate. Effective June 30, 2023, borrowings under the Term Loan using the effectiveFacility bear interest method. The Term Loan, which was incurred by Thryv, Inc.,at a fluctuating rate per annum equal to, at the Company’s operating subsidiary, is secured by all the assets of Thryv, Inc., certain of its subsidiariesoption, SOFR or a base rate, in each case, plus an applicable margin per annum equal to (i) 8.50% (for SOFR loans) and the Company, and is guaranteed by the Company and certain of its subsidiaries.(ii) 7.50% (for base rate loans).

In accordance with the Term Loan, and the Senior Term Loan, the Company recorded no interest expense with related parties for the three months ended September 30, 2022 and 2021 of $0.9 million and $4.5 million, respectively, and for the nine months ended September 30, 20222023, compared to $0.9 million and 2021 of $3.5 million of interest expense with related parties for the three and $13.2 million, respectively.nine months ended September 30, 2022.

The Company has recorded accrued interest of $0.8$1.4 million and $3.4$1.2 million as of September 30, 20222023 and December 31, 2021,2022, respectively. Accrued interest is included in Other current liabilities on the Company's consolidated balance sheets.

1715



Term Loan Covenants

The Term Loan contains certain covenants that, subject to exceptions, limit or restrict the borrower's incurrence of additional indebtedness, liens, investments, loans, advances, guarantees, acquisitions, sales of assets, sale-leaseback transactions, swap agreements, payments of dividends or distributions, payments in respect of certain indebtedness, certain affiliate transactions, restrictive amendments to agreements, changes in business, amendments of certain material documents, capital expenditures, mergers, consolidations and liquidations, and use of the proceeds. Additionally, the Company is required to maintain compliance with a Total Net Leverage Ratio, calculated as Net Debt to Consolidated EBITDA, which shall not be greater than 3.0 to 1.0 as of the last day of each fiscal quarter. As of September 30, 2022,2023, the Company was in compliance with its Term Loan covenants. The Company also expects to be in compliance with these covenants for the next twelve months.

ABL Facility

On March 1, 2021, the Company entered into an agreement to amend (the “ABL Amendment”) the June 30, 2017 asset-based lending (“ABL Facility”) facility (the “ABL Facility”). The ABL Amendment was entered into in order to permit the Senior Term Loan refinancing, the Thryv Australia Acquisition and make certain other changes to the ABL credit agreement, including, among others:

revise the maximum revolver amount to $175.0 million;
reduce the interest rate per annum to (i) 3-month LIBOR plus 3.00% for LIBOR loans and (ii) base rate plus 2.00% for base rate loans;
reduce the commitment fee on undrawn amounts under the ABL Facility to 0.375%;
extend the maturity date of the ABL Facility to the earlier of March 1, 2026 and 91 days prior to the stated maturity
date of the Term Loan Facility;
add the Australian subsidiaries acquired pursuant to the Thryv Australia Acquisition as borrowers and guarantors, and establish an Australian borrowing base; and
make certain other conforming changes consistent with the Term Loan agreement.

On June 1, 2023, the Company entered into an agreement to amend its existing ABL Facility (the “ABL Seventh Amendment”). The Company accounted for this transactionABL Seventh Amendment replaced the 3-month LIBOR benchmark applicable to the facility with a SOFR based rate, defined as a modification ofthe Adjusted Daily Simple SOFR. Borrowings under the ABL Facility. Accordingly, the existing unamortized debt issuance costs of $2.4 million, as well as additional third-party feesFacility bear interest at a rate per annum equal to (i) Adjusted Daily Simple SOFR plus 3.00% for SOFR loans and lender fees of $0.9 million associated with the latest ABL Amendment, were deferred and are being amortized over the new term of the ABL Facility.(ii) base rate plus 2.00% for base rate loans.

As of September 30, 20222023 and December 31, 2021,2022, the Company had debt issuance costs with a remaining balance of $2.2$1.6 million and $2.7$2.0 million, respectively. These debt issuance costs are included in Other assets on the Company's consolidated balance sheets.

As of September 30, 2022,2023, the Company had borrowing capacity of $72.336.7 million under the ABL Facility.

ABL Facility Covenants

The ABL Facility contains certain covenants that, subject to exceptions, limit or restrict the borrower's incurrence of additional indebtedness, liens, investments, loans, advances, guarantees, acquisitions, disposals of assets, payments of certain indebtedness, certain affiliate transactions, changes in fiscal year or accounting methods, issuance or sale of equity instruments, mergers, liquidations and consolidations, use of proceeds, maintenance of certain deposit accounts, compliance with certain ERISA requirements and compliance with certain Australian tax requirements. The Company is required to maintain compliance with a fixed charge coverage ratio that must exceed a ratio of 1.00. The fixed charge coverage ratio is defined as, with respect to any fiscal period determined on a consolidated basis in accordance with GAAP, the ratio of (a) Consolidated EBITDA as defined in the ABL credit agreement for such period minus capital expenditures incurred during such period, to (b) fixed charges. Fixed charges is defined as, with respect to any fiscal period determined on a consolidated basis in accordance with GAAP, the sum, without duplication, of (a) consolidated interest expense accrued (other than amortization of debt issuance costs, and other non-cash interest expense) during such period, (b) scheduled principal payments in respect of indebtedness paid during such period, (c) all federal, state, and local income taxes accrued during such period, (d) all management, consulting, monitoring, and advisory fees paid to certain individuals or their affiliates during such period, and (e) all restricted payments paid during such period (whether in cash or other property, other than common equity interest). The Company is also required to maintain excess availability of at least $14.0 million, and U.S. excess
16



availability of $10.0 million, in each case, at all times. As of September 30, 2022,2023, the Company was in compliance with its ABL Facility covenants. The Company also expects to be in compliance with these covenants for the next twelve months.

18




Note 9     Pensions

The Company maintains pension obligations associated with non-contributory defined benefit pension plans that are currently frozen and incur no additional service costs.

The Company immediately recognizes actuarial gains and losses in its operating results in the period in which the gains and losses occur. The Company estimates the interest cost component of net periodic pension cost by utilizing a full yield curve approach and applying the specific spot rates along the yield curve used in the determination of the benefit obligations of the relevant projected cash flows. This method provides a more precise measurement of interest costs by improving the correlation between projected cash flows to the corresponding spot yield curve rates.

Net Periodic Pension Cost

The following table details the other components of net periodic pension cost (benefit) for the Company's pension plans:
Three Months Ended September 30,Nine Months Ended September 30,Three Months Ended September 30,Nine Months Ended September 30,
(in thousands)(in thousands)2022202120222021(in thousands)2023202220232022
Interest costInterest cost$3,624 $2,617 $10,460 $7,851 Interest cost$5,138 $3,624 $16,048 $10,460 
Expected return on assetsExpected return on assets(3,224)(2,890)(10,201)(8,670)Expected return on assets(3,223)(3,224)(10,384)(10,201)
Settlement loss (gain)Settlement loss (gain)62 — (328)(15)Settlement loss (gain)— 62 (420)(328)
Remeasurement loss (gain)Remeasurement loss (gain)3,466 — (5,226)(164)Remeasurement loss (gain)(13)3,466 (1,356)(5,226)
Net periodic pension cost (benefit)Net periodic pension cost (benefit)$3,928 $(273)$(5,295)$(998)Net periodic pension cost (benefit)$1,902 $3,928 $3,888 $(5,295)

Since all pension plans are frozen and no employees accrue future pension benefits under any of the pension plans, the rate of compensation increase assumption is no longer needed. The Company determines the weighted-average discount rate by applying a yield curve comprised of the yields on several hundred high-quality, fixed income corporate bonds available on the measurement date to expected future benefit cash flows.

During the three and nine months ended September 30, 2023, the Company recognized a settlement gain of less than $0.1 million and $0.4 million, respectively, and as a result of an interim actuarial valuation due to the settlement of one of the Company's pension plans, the Company recognized a remeasurement gain of less $0.1 million and $1.4 million, respectively. During the three and nine months ended September 30, 2022,, the the Company recognized a settlement loss of $0.1 million and a settlement gain of $0.3 million, respectively, and as a result of an interim actuarial valuation due to athe settlement inof one of the Company's pension plans, the Company recognized a remeasurement loss of $3.5 million. $3.5 million and a remeasurement gain of $5.2 million, respectively.

During the three and nine months ended September 30, 2022, t2023, the Company made no contributions to the qualified plans and contributions and associated payments of he Company recognized a settlement gain of $0.3$0.1 million and$0.4 million as a result of an interim actuarial valuation due to settlements in one of the Company's pension plans, the Company recognized a remeasurement gain of $5.2 million. During the nine months ended September 30, 2021, the Company recognized a settlement loss of less than $0.1 million and a remeasurement gain of $0.2 million. During the three months ended September 30, 2021, the Company did not recognize a settlement gain or a remeasurement gain.

non-qualified plans. During the three and nine months ended September 30, 2022, the Company made cash contributions of $7.5$7.5 million and $22.5$22.5 million respectively, to the qualified plans, and contributions and associated payments of $0.1$0.1 million and $0.4 million respectively,to the non-qualified plans. During the three and nine months ended September 30, 2021, the Company made cash contributions of $5.0 million and $20.0 million, respectively, to the qualified plans, and contributions and associated payments of $0.2 million and $1.0 million, respectively, to the non-qualified plans.

For the fiscal year 2022,2023, the Company expects to contribute approximately $30.0 millionis not anticipating making any contributions to the qualified plans and expects to contribute approximately $0.8 million to the non-qualified plans.

1917




Note 10     Stock-Based Compensation and Stockholders' Equity

Stock-Based Compensation Expense

The following table sets forth stock-based compensation expense recognized by the Company in the following line items in the Company's consolidated statements of operations and comprehensive income (loss) during the periods presented:

Three Months Ended September 30,Nine Months Ended September 30, Three Months Ended September 30,Nine Months Ended September 30,
(in thousands)(in thousands)2022202120222021(in thousands)2023202220232022
Cost of servicesCost of services$107 $156 $314 $320 Cost of services$174 $107 $496 $314 
Sales and marketingSales and marketing1,967 1,060 4,569 2,686 Sales and marketing2,691 1,967 8,303 4,569 
General and administrativeGeneral and administrative2,328 1,124 5,257 3,226 General and administrative2,597 2,328 7,854 5,257 
Stock-based compensation expenseStock-based compensation expense$4,402 $2,340 $10,140 $6,232 Stock-based compensation expense$5,462 $4,402 $16,653 $10,140 

The following table sets forth stock-based compensation expense by award type during the periods presented:

Three Months Ended September 30,Nine Months Ended September 30, Three Months Ended September 30,Nine Months Ended September 30,
(in thousands)(in thousands)2022202120222021(in thousands)2023202220232022
RSUsRSUs$2,423 $1,404 $7,243 $2,196 
PSUsPSUs2,379 1,194 6,994 1,947 
Stock optionsStock options$1,561 $1,572 $4,621 $4,813 Stock options419 1,561 1,260 4,621 
ESPPESPP243 768 1,376 1,419 ESPP241 243 1,156 1,376 
RSUs1,404 — 2,196 — 
PSUs1,194 — 1,947 — 
Stock-based compensation expenseStock-based compensation expense$4,402 $2,340 $10,140 $6,232 Stock-based compensation expense$5,462 $4,402 $16,653 $10,140 

Restricted Stock Units

On May 3, 2022,The following table sets forth the Compensation Committee of the Company’s Board of Directors (the “Company's restricted stock unit (“Compensation CommitteeRSU”) approved a form of award agreement (the “activity during the nine months ended September 30, 2023:
 Number of Restricted Stock UnitsWeighted-Average Grant-Date Fair Value
Nonvested balance as of December 31, 2022517,135$25.93 
Granted709,17519.58
Vested(204,849)25.65
Forfeited(22,192)23.44
Nonvested balance as of September 30, 2023999,269$21.54 
RSU Award Agreement
”) forThe Company grants of restricted stock units (“RSUs”) to the Company’s named executive officersCompany's employees and non-employee directors under the Company’s 2020 Incentive Award Plan (the “2020 Plan”). Additionally, on June 17, 2022, the Compensation Committee approved a form of award agreement for grants of RSUs to the Company’s non-employee directors (the “Non-Employee Director RSU Award Agreement”) under the 2020 Plan. Pursuant to the RSU Award Agreement and the Non-Employee Director RSU Award Agreement,award agreements, each RSU entitles the recipient to one share of the Company’s common stock, subject to time-based vesting conditions set forth in individual agreements.

The fair value of each RSU grant is determined based upon the market closing price of the Company’s common stock on the date of grant. The RSUs vest over the requisite service period, which ranges between eight monthsone year and three years from the date of grant, subject to the continued employment of the employees and services of the non-employee board members.

As of September 30, 2022,2023, the unrecognized stock-based compensation expense related to the unvested portion of the Company's RSU awards was approximately $11.416.0 million and is expected to be recognized over a weighted averageweighted-average period of 2.171.91 years. As of September 30, 2022, there were 525,735 RSUs expected to vest with a weighted average grant-date fair value of $25.93 per unit.

During the nine months ended September 30, 2023, the Company issued an aggregate of 205,739 shares of common stock to employees and non-employee directors upon the vesting of RSUs previously granted under the 2020 Plan.

18



Performance-Based Restricted Stock Units

On May 3, 2022,The following table sets forth the Compensation Committee approved a form of award agreement (the “PSU Award Agreement”) for grants ofCompany's performance-based restricted stock unitsunit (“PSUsPSU”), activity during the nine months ended September 30, 2023:
 Number of Performance-Based Restricted Stock UnitsWeighted-Average Grant-Date Fair Value
Nonvested balance as of December 31, 2022473,371$26.76 
Granted657,40821.46
Vested
Forfeited
Nonvested balance as of September 30, 20231,130,779$23.68 

The Company also grants PSUs to employees under the Company’s 2020 Plan. Pursuant to the PSU Award Agreement, each PSU entitles the recipient to one shareup to 1.5 shares of the Company’s common stock, subject to performance-based vesting conditions set forth in individual agreements.

20



The PSUs will vest, if at all, following the achievement of certain performance measures over a three year performance period, relative to certain performance and market conditions. Grant date fair value of PSUs, that vest relative to a performance condition, is measured based upon the market closing price of the Company’s common stock on the date of grant and expensed on a straight-line basis when it becomes probable that the performance conditions will be satisfied, net of forfeitures, over the service period of the awards, which is generally the vesting term of three years. Grant date fair value of PSUs, that vest relative to a market condition, is measured using a Monte Carlo simulation model and expensed on a straight-line basis, net of forfeitures, over the service period of the awards, which is generally the vesting term of three years. As of September 30, 2023, the nonvested balance of PSUs that vest based on performance and market conditions are 452,316 and 678,463 shares, respectively.

As of September 30, 2022,2023, the unrecognized stock-based compensation expense related to the unvested portion of the Company's PSU awards was approximately $10.716.6 million and is expected to be recognized over a weighted-average period of 1.85 years.

Stock Options

As of September 30, 2023, the unrecognized stock-based compensation expense related to the unvested portion of the Company's stock options was approximately $0.9 million, and is expected to be recognized over a weighted average period of 2.260.41 years. As of September 30, 2022,2023, there were 473,371578,336 PSUsstock options expected to vest with a weighted averageweighted-average grant-date fair value of $26.76 per unit.$12.98.

During the nine months ended September 30, 2023, the Company issued an aggregate of 194,435 shares of common stock to employees upon the exercise of options previously granted under the 2016 Stock OptionsIncentive Plan and 2020 Plan at exercise prices ranging from $3.68 to $13.82 per share.

During the nine months ended September 30, 2022, the Company issued an aggregate of 170,006 shares of common stock to employees upon the exercise of options previously granted under the 2016 and 2020 Stock Incentive Plan(s) at exercise prices ranging from $3.68 to $13.82 per share.

During the nine months ended September 30, 2021, the Company issued an aggregate of 333,025 shares of common stock to employees upon the exercise of options previously granted under the 2016 Stock IncentivePlan and 2020 Plan at exercise prices ranging from $3.68 to $13.82 per share.

Employee Stock Purchase Plan

During the nine months ended September 30, 2023, the Company issued 189,837 shares through the Employee Stock Purchase Plan (“ESPP”). During the nine months ended September 30, 2022, and 2021, the Company issued 157,250 and 149,865 shares of common stock, respectively, through the Employee Stock Purchase Plan.ESPP.

Stock Warrants

As of September 30, 2022 and December 31, 2021,2022, the Company had 9,427,343 and 9,432,064 fully vested outstanding warrants respectively.of 9,427,343. As of September 30, 2022 and December 31, 2021,2022, the holders of such warrants were entitled to purchase, in the aggregate, up to 5,237,413 and 5,240,035 shares of common stock respectively. Warrants can be exercised at a strikean exercise price of $24.39 per common share. The warrants were issued in 2016 upon the Company's emergence from its pre-packaged bankruptcy.These warrants expire on August 15, 2023.
19



During the three and nine months ended September 30, 2023, 1,162,835 and 1,173,348 warrants, respectively, were exercised. During the three and nine months ended September 30, 2022, 4,721 warrants were exercised. Cash proceeds from exercises of stock warrants during the three and nine months ended September 30, 2022, 20234,721 were $15.8 million and $15.9 million, respectively, and are recorded in Other under Cash flows from financing activities on the Company's consolidated statements of cash flows.

On August 15, 2023, 8,253,997 warrants were exercisedexpired unexercised. As of August 16, 2023, the Company did not have any warrants outstanding. During the three and nine months ended September 30, 2021, 15,425 and 1,026,649 warrants, respectively, were exercised.


Note 11     Earnings per Share

The following table sets forth the calculation of the Company's basic and diluted earnings per share for the three and nine months ended September 30, 20222023 and 2021:2022:
Three Months Ended September 30,Nine Months Ended September 30,
(in thousands, except share and per share amounts)2022202120222021
Basic net income per share:
Net income$13,280 $35,624 $104,793 $96,489 
Weighted-average common shares outstanding during the period34,269,274 34,013,897 34,289,333 33,585,488 
Basic net income per share$0.39 $1.05 $3.06 $2.87 
Three Months Ended September 30,Nine Months Ended September 30,
(in thousands, except share and per share amounts)2023202220232022
Basic net (loss) income per share:
Net (loss) income$(27,046)$13,280 $(1,754)$104,793 
Weighted-average common shares outstanding during the period34,848,899 34,269,274 34,619,794 34,289,333 
Basic net (loss) income per share$(0.78)$0.39 $(0.05)$3.06 
21



Three Months Ended September 30,Nine Months Ended September 30,Three Months Ended September 30,Nine Months Ended September 30,
(in thousands, except share and per share amounts)(in thousands, except share and per share amounts)2022202120222021(in thousands, except share and per share amounts)2023202220232022
Diluted net income per share:
Net income$13,280 $35,624 $104,793 $96,489 
Diluted net (loss) income per share:Diluted net (loss) income per share:
Net (loss) incomeNet (loss) income$(27,046)$13,280 $(1,754)$104,793 
Basic shares outstanding during the periodBasic shares outstanding during the period34,269,274 34,013,897 34,289,333 33,585,488 Basic shares outstanding during the period34,848,899 34,269,274 34,619,794 34,289,333 
Plus: Common stock equivalents associated with stock-based compensationPlus: Common stock equivalents associated with stock-based compensation1,542,199 3,606,219 2,409,062 2,525,214 Plus: Common stock equivalents associated with stock-based compensation— 1,542,199 — 2,409,062 
Diluted shares outstandingDiluted shares outstanding35,811,473 37,620,116 36,698,395 36,110,702 Diluted shares outstanding34,848,899 35,811,473 34,619,794 36,698,395 
Diluted net income per share$0.37 $0.95 $2.86 $2.67 
Diluted net (loss) income per shareDiluted net (loss) income per share$(0.78)$0.37 $(0.05)$2.86 
The computation of diluted shares outstanding forexcluded the three months ended September 30, 2022 excluded 26,391 outstanding ESPP shares, 331,358 outstanding PSUs and 5,237,415 outstanding stock warrants,following share amounts as their effect would have been anti-dilutive while the computation of diluted shares outstanding for the three and nine months ended September 30, 2022 excluded19,828 ESPP shares, 175,245 outstanding RSUs, 394,474 outstanding PSUs2023 and 1,745,805 outstanding stock warrants, as their effect would have been anti-dilutive2022:. During the three months ended September 30, 2021 there were no shares whose effect would have been anti-dilutive, while the computation of diluted shares outstanding for the nine months ended September 30, 2021 excluded 129,631 outstanding stock options, 20,201 ESPP shares, and 3,486,218 outstanding stock warrants, as their effect would have been anti-dilutive.
Three Months Ended September 30,Nine Months Ended September 30,
2023202220232022
Outstanding RSUs— — 218,804 175,245 
Outstanding PSUs147,914 331,358 238,655 394,474 
Outstanding ESPP shares38,581 26,391 64,091 19,828 
Outstanding stock warrants— 5,237,415 3,489,662 1,745,805 


Note 12     Income Taxes

The Company’s effective tax rate (“ETR”) was 27.5% and 83.9% for the three and nine months ended September 30, 2023, and 32.0% and 26.6% for the three and nine months ended September 30, 2022, and 27.9% and 25.9% for the three and nine months ended September 30, 2021.2022. The Company's ETR differs from the 21.0% U.S. Federal statutory rate primarily due to our geographic mix of taxable income in variouspermanent differences, including state taxes, non-deductible executive compensation, non-U.S. taxing jurisdictions, tax jurisdictionscredits, and permanent tax differences attributable to the netdiscrete impact of non-U.S. taxing jurisdictions.uncertain tax positions and the settlement of the indemnification asset further discussed in Note 13, Contingent Liabilities, and return to provision adjustments.

20



As of September 30, 20222023 and December 31, 2021,2022, the Company had $20.7 million and $20.8 million, respectively,amount of unrecognized tax benefits was $16.7 million and $21.4 million, respectively, excluding interest and penalties, that if recognized, would impact the effective tax rate. As of September 30, 20222023 and December 31, 2021,2022, the Company had $11.0$8.4 million and $9.6$11.7 million, respectively, recorded for interest on the Company's consolidated balance sheets. The Company engages in continuous discussions and negotiations with tax authorities regarding tax matters in various jurisdictions. The Company expects to complete resolution of certain tax years with various tax authorities within the next 12 months. The Company believes it is reasonably possible that its existing gross unrecognized tax benefits may be reduced by up to $20.2$15.6 million within the next 12 months, affecting the Company’s effective tax rateETR if realized. See Note 13, Contingent Liabilities.


Note 13     Contingent Liabilities

Litigation

The Company is subject to various lawsuits and other claims in the normal course of business. In addition, from time to time, the Company receives communications from government or regulatory agencies concerning investigations or allegations of noncompliance with laws or regulations in jurisdictions in which the Company operates.

The Company establishes reserves for the estimated losses on specific contingent liabilities for regulatory and legal actions where the Company deems a loss to be probable and the amount of the loss can be reasonably estimated. In other instances, losses are considered probable, but the Company is not able to make a reasonable estimate of the liability because of the uncertainties related to the outcome or the amount or range of potential loss. For these matters, disclosure is made when material, but no amount is reserved. The Company does not expect that the ultimate resolution of pending regulatory and legal matters in future periods will have a material adverse effect on the Company's consolidated statements of operations and comprehensive income (loss), balance sheets or cash flows.

Section 199 and Research and Development Tax Case

Section 199 of the Internal Revenue Code of 1986, as amended (the “Tax Code”), provides for deductions for manufacturing performed in the U.S. The Internal Revenue Service (“IRS”) has taken the position that directory providers are
22



not entitled to take advantage of the deductions because printing vendors are already taking deductions and only one taxpayer can claim the deduction. The Tax Code also grants tax credits related to research and development expenditures. The IRS also takes the position that the expenditures have not been sufficiently documented to be eligible for the tax credit. The Company disagrees with these positions.

The IRS has challenged the Company's positions. With respect to the tax years 2012 through June 2015 for the YP LLC partnership, the IRS sent 90-day notices to DexYP on August 29, 2018. In response, the Company filed three petitions (in the names of various related partners) in U.S. Tax Court, and the IRS filed answers to those petitions. The three cases were consolidated by the court and were referred back to IRS Administrative Appeals for settlement negotiations, during which time the litigation was suspended. The appeals conference for YP occurred on May 9, 2022. The Company is working through ongoing settlement negotiations with the Appeals Officer to schedule settlement negotiations.Officer. In advance of the IRS Appeals conference, the parties reached an agreement regarding additional research and development tax credits for the tax years at issue whereby the IRS will allow more tax credits than were originally claimed on the tax returns. With respect to the tax year from July to December 2015 for the Print Media LLC partnership, the Company was recently unsuccessful in its attempt to negotiate a settlement with IRS Administrative Appeals, and the IRS issued a 90-day notice to the Company. The Company filed a petition in the U.S. Tax Court on March 30, 2021 to challenge the IRS denial.

As of September 30, 20222023 and December 31, 2021,2022, the Company has reserved approximately $33.3$25.5 million and $31.9$34.0 million, respectively, in connection with the Section 199 disallowance and less than $0.1 million related to the research and development tax credit disallowance. Pursuant toSee Note 4, Fair Value Measurements, for a discussion of the YP Acquisition agreement, the Company is entitled to (i) a dollar-for-dollar indemnification for the research and development tax liability, and (ii) a dollar-for-dollar indemnification for the Section 199-tax liability after the Company pays the first $8.0 million in liability. TheCompany's former indemnification asset however, is subjectrelated to a provision in the YP Acquisition agreement that limits the seller’s liability. The balance of the indemnification asset is $25.8 million and $24.3 million at September 30, 2022 and December 31, 2021, respectively.
these matters
.
Other

New York Sales, Excise, and Use Tax Audit

On August 19, 2020, the New York State Department of Taxation and Finance issued a notice to the Company assigning a routine audit of the Company's sales, excise, and use tax account for the audit period covering March 1, 2017 through August 31, 2022. On September 30, 2022, the Company received the final Statement of Proposed Audit Changed for Sales and Use Tax for $0.5 million, including interest. The Company reversed the $3.2 million reserve existing on the Company's consolidated balance sheet as of June 30, 2022.

Ohio Use Tax Audit

In November 2021,May 22, 2023, the Company received a noticedraft Appeals Settlement document (“Draft Settlement”) from the Ohio DepartmentIRS relating to the IRC Section 199 tax case described in Note 15 Contingent Liabilities of Taxation Audit Division requestingour Form 10-K for year ended December 31, 2022. Once finalized, the Draft Settlement will result in a decrease in the unrecognized tax benefit recorded for this tax position. During the quarter ended June 30, 2023, the Company recorded a measurement adjustment to schedule an audit of the Ohio useuncertain tax recordsposition liability to account for the period of October 1, 2015 through September 30, 2021. new information received from the Draft Settlement. The Company has reserved $1.3 millionforis in continued discussion with the IRS regarding the finalization of this period, which is accrued on the Company’s consolidated balance sheet ascase and final tax impact that will result. As of September 30, 2022.2023,
21



the final settlement has not been issued by the IRS. Accordingly, the Company does not consider the matter effectively settled.


Note 14     Changes in Accumulated Other Comprehensive Income (Loss)Loss

The following table summarizes the changes in accumulated other comprehensive income (loss),loss, which is reported as a component of stockholders' equity, for the nine months ended September 30, 20222023 and 2021:2022:

Accumulated Foreign Currency Translation AdjustmentAccumulated Other Comprehensive Loss
(in thousands)(in thousands)20222021(in thousands)20232022
Beginning balance at January 1,Beginning balance at January 1,$(8,047)$— Beginning balance at January 1,$(16,261)$(8,047)
Foreign currency translation adjustment, net of tax expense of $7.8 million and $2.9 million, respectively
(12,611)(8,545)
Foreign currency translation adjustment, net of tax expense of $1.8 million and $7.8 million, respectively
Foreign currency translation adjustment, net of tax expense of $1.8 million and $7.8 million, respectively
(4,332)(12,611)
Ending balance at September 30,Ending balance at September 30,$(20,658)$(8,545)Ending balance at September 30,$(20,593)$(20,658)


23




Note 15     Segment Information
During the second quarter of 2022, the Company revised its segment reporting, as discussed in Note 1. The Company determined that the Company manages its operations using four operating segments, which are also its reportable segments: (1) Thryv U.S. Marketing Services, (2) Thryv U.S. SaaS, (3) Thryv International Marketing Services, and (4) Thryv International SaaS. As of January 1, 2022, the Company's Chief Executive Officer, who is also the chief operating decision maker (“CODM”), began including gross profit by segment in the Company's reporting to assess segment performance and allocate resources. As such, gross profit by segment has been added to the current and comparative prior period.
The Company does not allocate assets to its segments and the CODMchief operating decision maker does not evaluate performance or allocate resources based on segment asset data, and, therefore, such information is not presented.

The following tables summarize the operating results of the Company's reportable segments:
Three Months Ended September 30, 2023
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Revenue$92,884 $64,650 $23,578 $2,710 $183,822 
Segment Gross Profit50,610 40,957 10,166 1,911 103,644 
Segment Adjusted EBITDA5,369 1,986 2,466 (2,490)7,331 
Three Months Ended September 30, 2022
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Revenue$197,174 $55,353 $26,833 $1,290 $280,650 
Segment Gross Profit126,846 33,827 14,351 615 175,639 
Segment Adjusted EBITDA61,802 398 5,807 (2,575)65,432 
Three Months Ended September 30, 2021
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Revenue$213,210 $44,800 $39,149 $131 $297,290 
Segment Gross Profit149,252 27,753 16,347 (229)193,123 
Segment Adjusted EBITDA96,231 (5,508)14,013 (2,377)102,359 
Nine Months Ended September 30, 2022
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Revenue$632,277 $153,863 $133,715 $3,165 $923,020 
Segment Gross Profit415,130 95,328 89,694 1,325 601,477 
Segment Adjusted EBITDA211,871 (3,769)64,449 (7,402)265,149 
Nine Months Ended September 30, 2021
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Revenue$643,938 $123,437 $101,428 $140 $868,943 
Segment Gross Profit442,244 76,234 35,755 (224)554,009 
Segment Adjusted EBITDA277,546 (7,311)36,182 (2,372)304,045 

Nine Months Ended September 30, 2023
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Revenue$377,868 $182,927 $113,183 $6,820 $680,798 
Segment Gross Profit231,807 114,480 67,498 4,752 418,537 
Segment Adjusted EBITDA84,866 10,231 44,851 (4,709)135,239 
2422



Nine Months Ended September 30, 2022
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Revenue$632,277 $153,863 $133,715 $3,165 $923,020 
Segment Gross Profit415,130 95,328 89,694 1,325 601,477 
Segment Adjusted EBITDA211,871 (3,769)64,449 (7,402)265,149 

A reconciliation of the Company’s Income(Loss) income before income tax expensebenefit (expense) to total Segment Adjusted EBITDA is as follows:
Three Months Ended September 30,Nine Months Ended September 30,Three Months Ended September 30,Nine Months Ended September 30,
(in thousands)(in thousands)2022202120222021(in thousands)2023202220232022
Income before income tax expense$19,521 $49,426 $142,855 $130,212 
(Loss) income before income tax benefit (expense)(Loss) income before income tax benefit (expense)$(37,287)$19,521 $(10,927)$142,855 
Interest expenseInterest expense14,570 16,546 44,089 51,388 Interest expense15,131 14,570 47,911 44,089 
Depreciation and amortization expenseDepreciation and amortization expense23,393 31,049 65,954 80,675 Depreciation and amortization expense15,842 23,393 46,940 65,954 
Loss on termination of leaseback obligations— — — 3,409 
Stock-based compensation expenseStock-based compensation expense5,462 4,402 16,653 10,140 
Restructuring and integration expensesRestructuring and integration expenses3,790 2,312 14,439 15,036 Restructuring and integration expenses3,584 3,790 12,845 14,439 
Transaction costs (1)
Transaction costs (1)
1,461 3,987 4,797 19,973 
Transaction costs (1)
— 1,461 373 4,797 
Stock-based compensation expense4,402 2,340 10,140 6,232 
Other components of net periodic pension cost (benefit)Other components of net periodic pension cost (benefit)3,928 (273)(5,295)(998)Other components of net periodic pension cost (benefit)1,902 3,928 3,888 (5,295)
Non-cash (gain) from remeasurement of indemnification asset(585)(404)(1,472)(1,248)
Non-cash (gain) loss from remeasurement of indemnification assetNon-cash (gain) loss from remeasurement of indemnification asset— (585)10,734 (1,472)
Impairment chargesImpairment charges— — 222 3,611 Impairment charges— — — 222 
OtherOther(5,048)(2,624)(10,580)(4,245)Other2,697 (5,048)6,822 (10,580)
Total Segment Adjusted EBITDATotal Segment Adjusted EBITDA$65,432 $102,359 $265,149 $304,045 Total Segment Adjusted EBITDA$7,331 $65,432 $135,239 $265,149 
(1)Consists of VivialYellow Acquisition, Thryv AustraliaVivial Acquisition and other transaction costs.
The following table sets forth the Company's disaggregation of Revenue based on services for the periods indicated:
Three Months Ended September 30,Nine Months Ended September 30,Three Months Ended September 30,Nine Months Ended September 30,
(in thousands)(in thousands)2022202120222021(in thousands)2023202220232022
Thryv U.S.Thryv U.S.Thryv U.S.
PrintPrint$93,436 $106,931 $295,606 $313,595 Print$18,273 $93,436 $133,839 $295,606 
DigitalDigital103,738 106,279 336,671 330,343 Digital74,611 103,738 244,029 336,671 
Total Marketing ServicesTotal Marketing Services197,174 213,210 632,277 643,938 Total Marketing Services92,884 197,174 377,868 632,277 
SaaSSaaS55,353 44,800 153,863 123,437 SaaS64,650 55,353 182,927 153,863 
Total Thryv U.S.Total Thryv U.S.$252,527 $258,010 $786,140 $767,375 Total Thryv U.S.$157,534 $252,527 $560,795 $786,140 
Thryv InternationalThryv InternationalThryv International
PrintPrint$4,739 $10,159 $61,146 $31,112 Print$3,949 $4,739 $52,243 $61,146 
DigitalDigital22,094 28,990 72,569 70,316 Digital19,629 22,094 60,940 72,569 
Total Marketing ServicesTotal Marketing Services26,833 39,149 133,715 101,428 Total Marketing Services23,578 26,833 113,183 133,715 
SaaSSaaS1,290 131 3,165 140 SaaS2,710 1,290 6,820 3,165 
Total Thryv InternationalTotal Thryv International28,123 39,280 136,880 101,568 Total Thryv International$26,288 $28,123 $120,003 $136,880 
Total Revenue$280,650 $297,290 $923,020 $868,943 
RevenueRevenue$183,822 $280,650 $680,798 $923,020 
2523



Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

The following is a discussion and analysis of our financial condition and results of operations as of, and for, the periods presented and should be read in conjunction with our unaudited interim consolidated financial statements and the related notes thereto included elsewhere in this Quarterly Report. This discussion and analysis contains forward-looking statements, including statements regarding industry outlook, our expectations for the future of our business, and our liquidity and capital resources as well as other non-historical statements. These statements are based on current expectations and are subject to numerous risks and uncertainties, including but not limited to the risks and uncertainties described in “Risk Factors” and “Cautionary Note Regarding Forward-Looking Statements.” Our actual results may differ materially from those contained in or implied by these forward-looking statements.

Overview

We are dedicated to supporting local, independent businesses and franchises by providing innovative marketing solutions and cloud-based tools to the entrepreneurs who run them. We are one of the largest domestic providers of SaaS end-to-end customer experienceall-in-one small business management tools and digital marketing solutions to small-to-medium sized businesses (“SMBs”). Our solutions enable our SMB clients to generate new business leads, manage their customer relationships and run their day-to-day business operations. WeAs of September 30, 2023, we serve approximately 400,000360,000 SMB clients globally through four business segments: Thryv U.S. Marketing Services, Thryv U.S. SaaS, Thryv International Marketing Services and Thryv International SaaS.

Our Thryv U.S. Marketing Services segment provides both print and digital solutions and generated $197.2$92.9 million and $213.2$197.2 million of consolidated revenue for the three months ended September 30, 2023 and 2022, respectively, and 2021, respectively,$377.9 million and $632.3 million and $643.9 million of consolidated revenuerevenues for the nine months ended September 30, 20222023 and 2021,2022, respectively. Our Marketing Services offerings include our owned and operated Print Yellow Pages (“PYP” or “Print”), which carry the “The Real Yellow Pages” tagline, and other digital marketing services (“Digital”), which includes our proprietary Internet Yellow Pages, (“IYP”), known by the Yellowpages.com, Superpages.com, and Dexknows.com URLs, search engine marketing (“SEM”) solutions and other digital media solutions, consisting ofwhich include online display and social advertising, online presence, and video and search engine optimization tools.

On January 21, 2022, we acquired Vivial Media Holdings, Inc. (“SEOVivial”) tools., a marketing and advertising company, for $22.8 million in cash (the “Vivial Acquisition”). Vivial's results are included in the Thryv U.S. Marketing Services segment.

Our Thryv U.S. SaaS segment generated $55.4$64.7 million and $44.8$55.4 million of consolidated revenue for the three months ended September 30, 2023 and 2022, respectively, and 2021, respectively,$182.9 million and $153.9 million and $123.4 million of consolidated revenuerevenues for the nine months ended September 30, 20212023 and 2021,2022, respectively. Our primary SaaS offerings include Thryv®, our flagship all-in-one small business management platform, now known as Business Center, Marketing Center, ThryvPaySM, and Thryv SmallAdd-Ons. Thryv Business PlatformCenter is designed to allow a SaaS offering comprised of a multi-product, cloud-basedsmall business solution that enables small businessesowner everything necessary to deliver an exceptional end-to-end client experience, while running an efficient and well-organized business. The Thryv Small Business Platform enables customers to achieve faster and more sustainable growth. SMB’s have the ability to customize the platform experience to match their individualstreamline day-to-day business, objectives and goals. At its core, the Thryv SaaS solution is a robust and customizableincluding customer relationship management, (“CRM”) tool. Supporting the entire CRMappointment scheduling, estimate and invoice creation, and online review management. Thryv Marketing Center is a suite of robust functionsfully integrated next generation marketing and advertising platform operated by the end user. Thryv Marketing Center contains everything a small business owner needs to market and grow their business effectively, including scheduling, document organization, social media management, online reputation tools, online presence tools, estimating, invoicing and payment solutions. Within theeasy to understand, artificial intelligence (AI) driven analytics. ThryvPaySM, is our own branded payment solution that allows users to get paid via credit card and ACH and is tailored to service focused businesses that want to provide consumers safe, contactless, and fast-online payment options. Thryv Add-Ons include an automated machine learning optimized lead generation application that fully integrates with our Thryv Business Center, AI assisted website development, SEO tools, Google My Business optimization, and Hub by ThryvSM. These optional platform subscription-based add-ons provide a variety of other popular name-brand payment providers in addition to its proprietary processor – ThryvPay®. ThryvPay is uniquely integratedseamless user experience for our end-users and drive higher engagement within the Thryv Small Business Platform. ItPlatform while also includes an optional multi-location utility, Hub by Thryv®, which enables multi-location businesses and emerging franchises the ability to centrally command and control many individual Thryv Small Business Platform licenses from a single admin panel.producing incremental revenue growth.

Our Thryv International Marketing Services segment is comprised of Thryv Australia Pty Ltd (formerly Sensis Pty Ltd) (“(Thryv AustraliaAustralia”), which the Companywe acquired on March 1, 2021 (the 2021, and Yellow Holdings Limited (Yellow”Thryv Australia), a New Zealand marketing services company, which we acquired on April 3, 2023 for $8.9 million in cash (the “Yellow Acquisition)), subject to certain adjustments. Our Thryv International Marketing Services segment provides both print and digital solutions and generated $23.6 millionand $26.8 million of consolidated revenues for the three months ended September 30, 2023 and 2022, respectively, and $113.2 million and $133.7 million of consolidated revenues for the nine months ended September 30, 2023 and 2022, respectively. Thryv Australia is Australia’s leading provider of marketing solutions serving SMBs. The Thryv Australia Acquisition brought under the Thryv bannerand Yellow serve more than 100,000 existing Thryv Australia clients,and 21,000SMBs, respectively, many of which we believe are ideal candidates for the Thryv platform. Our Thryv International Marketing Services segment generated $26.8 millionand $39.1 million of consolidated revenues for the three months ended September 30, 2022 and 2021, respectively, and $133.7 million and $101.4 million of consolidated revenues for the nine months ended September 30, 2022 and the seven months ended September 30, 2021, respectively.

24


Our Thryv International SaaS segment is comprised of Thryv Business Center, Hub By Thryv, Thryv Add-ons and ThryvPaySM, and generated $1.3$2.7 million and $0.1$1.3 million of consolidated revenues for the three months ended September 30, 20222023 and 2021,2022, respectively, and $6.8 million and $3.2 million and $0.1 million of consolidated revenues for the nine months ended September 30, 20222023 and the seven months ended September 30, 2021,2022, respectively.

Our expertise in delivering solutions for our client base is rooted in our deep history of serving SMBs. In 2022,2023, SMB demand for integrated technology solutions continues to grow as SMBs adapt their business and service model to facilitate
26


remote working and virtual interactions. We have seen this trend accelerate following the outbreak of the COVID-19 pandemic.

On January 21, 2022 (the “Vivial Acquisition Date”), Thryv, Inc., the Company’s wholly-owned subsidiary, acquired Vivial Media Holdings, Inc. (“Vivial”), a marketing and advertising company, for $22.8 million in cash, subject to certain adjustments (the “Vivial Acquisition”).

The expanding global scope of our business and the heightened volatility of global markets, driven by factors, such as COVID-19 and inflation, expose us to the risk of rising interest rates, increased operating costs and fluctuations in foreign currency markets. Recently the United States Dollar has strengthened significantly against certain foreign currencies in the markets in which we operate, particularly against the Australian Dollar. We also expect further interest rate changes in the future. To date, these factors have not had a material impact on our operating performance, financial performance, or liquidity. However, furtherFurther changes in global economic conditions may adversely impact our revenue, profit margins, cash flow and liquidity. See Impact of COVID-19 and Item 3. Quantitative and Qualitative Disclosures About Market Riskfor a description of interest rate and foreign exchange currency risks.

Impact of COVID-19

In March 2020, the World Health Organization categorized COVID-19 as a pandemic. The outbreak of COVID-19 and public and private sector measures to reduce its transmission, such as the imposition of social distancing and orders to work-from-home, stay-at-home and shelter-in-place, significantly disrupted the global economy, resulting in an adverse effect on the business operations of certain SMBs, especially during 2020 and to a lesser extent during 2021. However, many of our SMB clients operate service-based businesses that can easily operate remotely, or that have been designated as “essential” by state and local authorities administering shelter-in-place orders, and have continued to operate without significant interruption during the COVID-19 pandemic. Therefore, the impact of COVID-19 and the related regulatory and private sector response on our financial and operating results in the three and nine months ended September 30, 2022 and 2021 was somewhat mitigated as many of our clients continued to operate.

In March 2020, we began offering certain pandemic credit incentives to select clients. These pandemic credit incentives resulted in a $0.2 million and $3.2 million reduction in revenue for the three and nine months ended September 30, 2021, respectively. Requests for incentives continued to decline in 2021 as clients resumed normal contractual terms and pricing. As of April 1, 2021, we virtually discontinued providing pandemic credits and accepting client requests to pause search campaigns due to the COVID-19 pandemic. Effective April 1, 2021, all client requests for adjustments are now handled as part of normal business operations consistent with historical practices.

During the three and nine months ended September 30, 2022, we have continued to see trends similar to those experienced during the year ended December 31, 2021, including an increase in demand for our SaaS solutions and a continuing decline in our Marketing Services business. The challenges we will face in the future related to COVID-19 will depend largely, we believe, on the impact that the continuing spread of the virus, including existing and new variants, and regulatory and private sector response has on our current and prospective clients, including their ability and willingness to purchase our solutions. To date, the COVID-19 pandemic has not had a material impact on our operating performance, financial performance, or liquidity. Looking ahead, we do not expect any material financial impact related to COVID-19, without a significant increase in cases resulting in another shut down of local businesses. However, it is difficult to predict what the ongoing impact of the pandemic will be on the economy, our clients and our business.

Factors Affecting Our Performance

Our operations can be impacted by, among other factors, general economic conditions and increased competition with the introduction of new technologies and market entrants. We believe that our performance and future success depend on several factors that present significant opportunities for us, but also pose risks and challenges, including those listed below and those discussed in the section titled “Cautionary Note Regarding Forward-Looking Statements.”
Ability to Attract and Retain Clients
Our revenue growth is driven by our ability to attract and retain SMB clients. To do so, we must deliver solutions that address the challenges currently faced by SMBs at a value-based price point that an SMBSMBs can afford.

Our strategy is to expand the use of our solutions by introducing our SaaS solutions to new SMB clients, as well as our current Thryv U.S. Marketing Services and internationalThryv International Marketing Services clients. This strategy includes capitalizing on the increased needs of SMBs
27


for solutions that facilitate a remote working environment and virtual interactions. This strategy will require substantial sales and marketing capital.
Investment in Growth
We intend to continue to invest in the growth of our Thryv U.S. and Internationalinternational SaaS segments. We have selectively utilized a portion of the cash generated from our Thryv U.S. Marketing Services and Thryv International Marketing Services segments to support initiatives in our evolving Thryv U.S. and Internationalinternational SaaS segments, which has represented an increasing percentage of consolidated revenue since launch. We will continue to improve our SaaS solutions by analyzing user behavior, expanding features, improving usability, enhancing our onboarding services and customer support and making version updates available to SMBs. We believe these initiatives will ultimately drive revenue growth; however, such improvements will also increase our operating expenses.
Ability to Grow Through Acquisition
Our growth prospects depend upon our ability to successfully develop new markets. We currently serve the United States, Australian, New Zealand, and AustralianCanadian SMB markets and plan to leverage strategic acquisitions or initiatives to expand our client base domestically and enter new markets internationally.internationally, such as our recent acquisition in New Zealand. Identifying proper targets and executing strategic acquisitions may take substantial time and capital. In August 2020, we launched our first international SaaS reseller pilot, a joint initiative with the leading yellow pages player in the Caribbean, and we also signed a SaaS multi-location franchise client, a home services company with operations in the U.S. and Canada. On March 1, 2021, we completed the acquisition of Thryv Australia, Acquisition.Australia’s leading provider of marketing solutions serving SMBs. In July 2022, we began operations in Canada through our own sales force and a re-seller agreement. On January 21, 2022,April 3, 2023, we completed the Vivial Acquisition. acquisition of Yellow. We believe that strategic acquisitions of marketing services companies globally will expand our client base and provide additional opportunities to offer our SaaS solutions.
25


Print Publication Cycle
We recognize revenue for print services at a point in time upon delivery of the published PYP directories containing customer advertisements to the intended market. Our success largely dependsPYP directories typically have 12-month publication cycles in Australia and New Zealand and 15 to 18-month publication cycles in the U.S. As a result, we typically record revenue for each publication only once every 12 to 18 months, depending on the publication cycle of the directory. The amount of revenue we recognize each quarter from our abilityPYP directories is therefore directly related to identifythe number of PYP directories we deliver to the intended market each quarter, which can vary based on the timing and execute acquisition opportunities and our ability to establish relationships with new SMBs.delivery of the publication cycles.
Key Business Metrics
We review several operating metrics, including the following key business metrics to evaluate our business, measure our performance, identify trends affecting our business, formulate financial projections and make strategic decisions. We believe these key metrics are useful to investors both because they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making, and they may be used by investors to help analyze the health of our business.
Total Clients
We define total clients as the number of SMB accounts with one or more revenue-generating solutions in a particular period. For quarter- and year-ending periods, total clients from the last month in the period are reported. A single client may have separate revenue-generatingrevenue-generating accounts for multiple Marketing Services solutions or SaaS offerings, but we count these as one client when the accounts are managed by the same business entity or individual. Although infrequent, where a single organization has multiple subsidiaries, divisions, or segments, each business entity that is invoiced by us is treated as a separate client. We believe that the number of total clients is an indicator of our market penetration and potential future business opportunities. We view the mix between Marketing Services clients and SaaS clients as an indicator of potential future opportunities to offer our SaaS solutions to our Marketing Services clients.
28


 As of September 30, As of September 30,
(in thousands)(in thousands)20222021(in thousands)20232022
Clients (1)
Clients (1)
Clients (1)
Marketing Services (2)
Marketing Services (2)
374 404 
Marketing Services (2)
335 374 
SaaS (3)
SaaS (3)
51 45 
SaaS (3)
66 51 
Total (4)
Total (4)
399 423 
Total (4)
364 399 
(1)     Clients include total clients from all four of our business segments: Thryv U.S. Marketing Services, Thryv U.S. SaaS, Thryv International Marketing Services and Thryv International SaaS.
(2)     Clients that purchase one or more of our Marketing Services solutions are included in this metric. These clients may or may not also purchase subscriptions to our SaaS offerings.
(3)     Clients that purchase subscriptions to our SaaS offerings are included in this metric. These clients may or may not also purchase one or more of our Marketing Services solutions.
(4)     Total clients is less than the sum of the Marketing Services and SaaS, since clients that purchase both Marketing Services and SaaS products are counted in each category, but only counted once in the Total.
Marketing Services clients decreased by 3039 thousand, or 10%, as of September 30, 20222023 as compared to September 30, 2021.2022. The decrease in Marketing Services clients was related to a secular decline in the print media industry. The decline in the Digital portion of our Marketing Services business was due toindustry and significant competition in the consumer search and display spaces, particularly from large, well-capitalized businesses such as Google, Yelp and Facebook.digital media space.
SaaS clients increased by 6fifteen thousand, or 29%, as of September 30, 20222023 as compared to September 30, 2021. This2022. The increase in SaaS clients was thea result of an increase in new clients and is consistent withfocusing on offering our continuing strategySaaS solutions to target higher spend, higher retention clients in lieu of lower-spend, higher churnour current Marketing Services clients.
Total clients decreased by 2435 thousand, or 9%, as of September 30, 20222023 as compared to September 30, 2021.2022. The primary driver of the decrease in total clients was the secular decline in the Printprint media business combined with increasing competition in the Digitaldigital media space.space, partially offset by an increase in SaaS clients.
26


Monthly ARPU
We define monthly average revenue per unit (“(“ARPU”) asas our total client billings for a particular month divided by the number of clients that have one or more revenue-generating units during thesolutions in that same month. For each reporting period, the weighted-average monthly ARPU from all the months in the period are reported. We define units as SMB accounts with one or more revenue-generating solutions in a particular month. Units are synonymous with clients. As monthly ARPU varies based on product mix, product volumes, and the amounts we charge for our services, weWe believe it can serve as athat ARPU is an important measure by which investors can evaluate trendsof client spend and growth in the types and levelsARPU is an indicator of services acrossclient satisfaction with our client base. Our measurement of ARPU helps us understand the rate at which we are monetizing our client base.services.
Three Months Ended September 30,Nine Months Ended September 30,Three Months Ended September 30,Nine Months Ended September 30,
20222021202220212023202220232022
ARPU (Monthly)ARPU (Monthly)ARPU (Monthly)
Marketing Services (1)
Marketing Services (1)
$175 $183 $181 $186 
Marketing Services (1)
$155 $175 $161 $181 
SaaS (1)
SaaS (1)
377 340 363 332 
SaaS (1)
365 377 373 363 
(1)     Marketing Services and SaaS ARPU include combined results from both our U.S. and Thryv International Marketing Services and SaaS businesses, respectively.

29


Monthly ARPU for Marketing Services ARPU decreased by $8,$20, or 4.4%11%, for the three months ended September 30, 20222023 compared to the three months ended September 30, 2021,2022, and decreased by $5,$20, or 2.7%11%, ffor the or the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021.2022. The overall trend has been a decrease in Monthly Marketing Services ARPU for these periods was related to reduced spend by clients on our Printprint media offerings due to the secular decline of the industry, caused by the continuing shift of advertising spend to less expensive Digitaldigital media. This decrease in Monthly Marketing Services ARPU was further driven by a reduction of our resale of high-spend, low margin third-party local search and display services that were not hosted on our owned and operated platforms. Periodic increases in quarterly Monthly Marketing Services ARPU are temporary and caused by timing of publishing our directories, which have variable lengths (usually 12 to 18 months).

Monthly ARPU for SaaS ARPU increaseddecreased by $37,$12, or 10.9%3%, during the three months ended September 30, 20222023 compared to the three months ended September 30, 2021,2022, and increased by $31,$10, or 9.3%3%, for the , during the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021. Th2022. e increase in MonthlyThe decrease in SaaS ARPU during the three months ended September 30, 2023 resulted from offering our SaaS solutions, primarily Marketing Center, to our Marketing Services clients. These solutions are priced lower than some of our Thryv Add-On products. The increase in ARPU during the nine months ended September 30, 2023 was driven by our strategic shift to selling to higher spend clients and, at the same time, discontinuing our sale of the lower-priced tiers of our Thryv platform. In addition, the sale of add-on features to our Thryv platform such as Thryv Leads and Thryv Pay contributed to Monthly SaaS ARPU growth. This was partially offset by offering our SaaS solutions to our Marketing Services clients.
Monthly Active Users - SaaS
We define a monthly active user for SaaS offerings as a client with one or more usersunique user who loglogs into our SaaS solutions at least once during the calendar month. One client can have multiple unique users. Individuals who register for, and use, multiple accounts across computer and mobile devices may be counted more than once, and as a result, may overstate the number of unique users who actively use our Thryv platform within a month. Additionally, some of our original SaaS clients exclusively use the website features of their Thryv platform which does not require a login and those users are not included in our active users count. For each reporting period, active users from the last month in the period are reported. We believe that monthly active users best reflects our ability to engage, retain, and monetize our users, and thereby drive increases in revenue. We view monthly active users as a key measure of user engagement for our Thryv platform.
 As of September 30, As of September 30,
(in thousands)(in thousands)20222021(in thousands)20232022
Monthly Active Users - SaaS
Monthly Active Users - SaaS
37 31 
Monthly Active Users - SaaS
45 37 

Monthly active users increased by 6eight thousand, or 19.4%22%, during the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021.2022. The number of monthly active users increased period-over-period as we undertookcontinued efforts to increase engagement among our SaaS clients, such as enhancing the initial sales process, the client onboarding experience, and lifecycle management in order to increase engagement among our SaaS clients.management. The increase was also driven by theour focus by our sales team on obtaining higher retention, higher spend clients as these clients are more engaged with our platform. Additionally, we experienced an increase in engagement from existing clients, as SMBs increased virtual interactions with their customers in lieu of in-person interactions as a result of the COVID-19 pandemic.interactions.
3027


Key Components of Our Results of Operations
Revenue
We generate revenue from our four business segments: Thryv U.S. Marketing Services, Thryv U.S. SaaS, Thryv International Marketing Services and Thryv International SaaS. Our primary sources of revenue in our Thryv U.S. Marketing Services and Thryv International Marketing Services segments are Print and Digital services. Our primary source of revenue in our Thryv U.S. SaaS and Thryv International SaaS segments is our Thryv platform.
Cost of Services
Cost of services consists of expenses related to delivering our solutions, such as publishing, printing, and distribution of our Print directories and fulfillment of our Digital and SaaS offerings, including traffic acquisition, managed hosting, and other third-party service providers. Additionally, Cost of services includes personnel-related expenses such as salaries, benefits, and stock-based compensation for our operations team, information technology expenses, non-capitalizable software and hardware purchases, and allocated overhead costs, which includes depreciation of fixed assets, and amortization associated with capitalized software and intangible assets.

Operating Expenses

Sales and Marketing

Sales and marketing expense consists primarily of base salaries, stock-based compensation, sales commissions paid to our inside and outside sales force and other expenses incurred by personnel within the sales, marketing, sales training, and client care departments. Additionally, Sales and marketing expense includes advertising costs such as media, promotional material, branding, online advertising, information technology expenses and allocated overhead costs which includes depreciation of fixed assets, and amortization associated with capitalized software and intangible assets.

General and Administrative

General and administrative expense primarily consists of salaries, benefits and stock-based compensation incurred by corporate management and administrative functions such as information technology, finance and accounting, legal, internal audit, human resources, billing and receivables, and management personnel. In addition, General and administrative expense includes bad debt expense, non-recurring charges, and other corporate expenses such as professional fees, operating taxes, and insurance. General and administrative expense also includes allocated overhead costs which includes depreciation of fixed assets, and amortization associated with capitalized software and intangible assets.

Other Income (Expense)

Other income (expense) consists of interest expense, other components of net periodic pension (cost) benefit, and other income (expense), which includes a bargain purchase gain as a result of the Vivial Acquisition a (loss) resulting fromduring the termination of leaseback obligations associated with land and a building in Tucker, Georgia,nine months ended September 30, 2022, and foreign currency-related income and expense.
3128



Results of Operations

Consolidated Results of Operations
The following table sets forth certain consolidated financial data for each of the periods indicated:
Three Months Ended September 30,Three Months Ended September 30,
2022 (1)
2021 (2)
2023 (1)
2022
(unaudited)(unaudited)
(in thousands of $)(in thousands of $)Amount% of RevenueAmount% of Revenue(in thousands of $)Amount% of RevenueAmount% of Revenue
RevenueRevenue$280,650 100 %$297,290 100 %Revenue$183,822 100 %$280,650 100 %
Cost of servicesCost of services105,011 37.4 %104,167 35.0 %Cost of services80,178 43.6 %105,011 37.4 %
Gross profitGross profit175,639 62.6 %193,123 65.0 %Gross profit103,644 56.4 %175,639 62.6 %
Operating expenses:Operating expenses:Operating expenses:
Sales and marketingSales and marketing89,891 32.0 %94,343 31.7 %Sales and marketing74,755 40.7 %89,891 32.0 %
General and administrativeGeneral and administrative54,670 19.5 %32,983 11.1 %General and administrative48,267 26.3 %54,670 19.5 %
Total operating expensesTotal operating expenses144,561 51.5 %127,326 42.8 %Total operating expenses123,022 66.9 %144,561 51.5 %
Operating income31,078 11.1 %65,797 22.1 %
Operating (loss) incomeOperating (loss) income(19,378)10.5 %31,078 11.1 %
Other income (expense):Other income (expense):Other income (expense):
Interest expenseInterest expense(14,570)5.2 %(16,546)5.6 %Interest expense(15,131)8.2 %(14,570)5.2 %
Other components of net periodic pension (cost) benefitOther components of net periodic pension (cost) benefit(3,928)1.4 %273 0.1 %Other components of net periodic pension (cost) benefit(1,902)1.0 %(3,928)1.4 %
Other income (expense)Other income (expense)6,941 2.5 %(98)— %Other income (expense)(876)0.5 %6,941 2.5 %
Income before income tax expense19,521 7.0 %49,426 16.6 %
Income tax expense(6,241)2.2 %(13,802)4.6 %
Net income$13,280 4.7 %$35,624 12.0 %
(Loss) income before income tax benefit (expense)(Loss) income before income tax benefit (expense)(37,287)20.3 %19,521 7.0 %
Income tax benefit (expense)Income tax benefit (expense)10,241 5.6 %(6,241)2.2 %
Net (loss) incomeNet (loss) income$(27,046)14.7 %$13,280 4.7 %
Other financial data:Other financial data:Other financial data:
Adjusted EBITDA(3)(2)
Adjusted EBITDA(3)(2)
$65,432 23.3 %$102,359 34.4 %
Adjusted EBITDA(3)(2)
$7,331 4.0 %$65,432 23.3 %
Adjusted Gross Profit(4)(3)
Adjusted Gross Profit(4)(3)
$185,560 $208,209 
Adjusted Gross Profit(4)(3)
$110,604 $185,560 
Adjusted Gross Margin(5)(4)
Adjusted Gross Margin(5)(4)
66.1 %70.0 %
Adjusted Gross Margin(5)(4)
60.2 %66.1 %

(1)    Consolidated results of operations includes Vivial'sYellow's results of operations subsequent to the Vivial Acquisition.Yellow Acquisition.
(2)    Consolidated resultsSee “Non-GAAP Financial Measures” for a definition of operations includes Thryv Australia's results of operations subsequentAdjusted EBITDA and a reconciliation to Net (loss) income, the March 1, 2021 acquisition date.most directly comparable measure presented in accordance with GAAP.
(3)    See “Non-GAAP Financial Measures” for a definition of Adjusted Gross Profit and a reconciliation to Gross profit, the most directly comparable measure presented in accordance with GAAP.
(4)    See “Non-GAAP Financial Measures” for a definition of Adjusted Gross Margin.








29



Comparison of the Three Months Ended September 30, 2023 to the Three Months Ended September 30, 2022

Revenue
The following table summarizes Revenue by business segment for the periods indicated:
Three Months Ended September 30,Change
2023 (1)
2022Amount%
(in thousands of $)(unaudited)
Thryv U.S.
Marketing Services$92,884 $197,174 $(104,290)(52.9)%
SaaS64,650 55,353 9,297 16.8 %
Thryv International
Marketing Services23,578 26,833 (3,255)(12.1)%
SaaS2,710 1,290 1,420 110.1 %
Total Revenue$183,822 $280,650 $(96,828)(34.5)%
(1)    Thryv International Marketing Services includes Yellow revenue subsequent to the Yellow Acquisition.
Total Revenue decreased by $96.8 million, or 34.5%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. The decrease in total Revenue was driven by a decrease in Thryv U.S. Marketing Services Revenue of $104.3 million and a decrease in Thryv International Marketing Services Revenue of $3.3 million, partially offset by an increase in Thryv U.S. SaaS Revenue of $9.3 million and an increase in Thryv International SaaS Revenue of $1.4 million.
Thryv U.S. Revenue
Marketing Services Revenue
Thryv U.S. Marketing Services revenue decreased by $104.3 million, or 52.9%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022.
Print revenue decreased by $75.2 million, or 80.4%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. This decrease in Print revenue was primarily driven by the impact of publication timing differences, as a result of our Print agreements having greater than 12 month terms, and the continued secular decline in industry demand for Print services.
Print revenue is recognized upon delivery of the published directories. Individual published directories have different publication cycles, with a typical lifecycle of 15 to 18 months for directories published during the three months ended September 30, 2022, as compared to 18 months during the three months ended September 30, 2023. As a result of recognizing revenue upon delivery, we typically record revenue for each published directory only once every 15 to 18 months, depending on the publication cycle of the individual published directory, which does not make comparing quarterly revenue year-over-year fully representative of actual demand trends due to timing of publication cycles. The greater contract value for individual published directories during the three months ended September 30, 2023 increased Print revenue per published directory because the revenue was based on an 18 month contract value for publications with new terms. This increase in per published directory revenue partially offset the secular decline in industry demand for Print services, resulting in an overall 29% decline in revenue for the quarter when comparing on a publication-by-publication basis.
Digital revenue decreased by $29.1 million, or 28.1%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. The decrease was primarily driven by a continued trending decline in the Company’s Marketing Services client base and significant competition in the consumer search and display space, particularly from large, well-capitalized businesses such as Google, Yelp and Facebook.
30



SaaS Revenue
Thryv U.S. SaaS revenue increased by $9.3 million, or 16.8%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. The increase was driven by increased demand for our Thryv SaaS product as SMBs accelerate their move away from manual processes and towards cloud platforms to more efficiently manage and grow their businesses, and by our success in re-focusing our go-to-market and onboarding strategy to target higher value clients.
Thryv International Revenue
Marketing Services Revenue
Thryv International Marketing Services revenue decreased by $3.3 million, or 12.1%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. The decrease in revenue was driven by lower Print and digital revenue primarily resulting from the secular decline in industry demand for Print services in Australia and negative impact from changes in foreign currency rates. This decrease was partially offset by Print and digital revenue recognized as a result of the Yellow Acquisition.
SaaS Revenue
Thryv International SaaS revenue increased $1.4 million, or 110.1%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. The increase was driven by increased demand for our Thryv platform as we continue to increase sales to SMBs in Australia.

Cost of Services

Cost of services decreased by $24.8 million, or 23.6%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. This decrease was primarily driven by the corresponding decline in revenue and strategic cost saving initiatives. Specifically, we reduced printing, distribution and digital fulfillment support costs by $21.9 million and a decrease in depreciation and amortization expense of $2.9 million due to the accelerated amortization method used by the Company.

Gross Profit

Gross profit decreased by $72.0 million, or 41.0%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. Our gross margin decreased by 620 basis points to 56.4% for the three months ended September 30, 2023 compared to 62.6% for the three months ended September 30, 2022. The decrease was primarily due to a decrease in Marketing Services revenue, partially offset by an increase in SaaS revenue and a decrease in cost of services as a result of the decline in revenue and strategic cost saving initiatives.

Operating Expenses

Sales and Marketing

Sales and marketing expense decreased by $15.1 million, or 16.8%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. The decrease was primarily attributable to a decrease in employee-related costs of $6.1 million due to strategic cost-saving initiatives, a decrease in sales commissions of $4.8 million, due to new sales commissions plans and revised targets, a decrease in depreciation and amortization expense of $3.0 million due to the accelerated amortization method used by the Company, and a decrease in sales promotion expenses of $2.1 million, primarily driven by improvements in the client acquisition funnel.

General and Administrative

General and administrative expense decreased by $6.4 million, or 11.7%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. This decrease was primarily attributable to a decrease in employee related costs of $5.0 million, driven primarily by cost saving initiatives, and a decrease in depreciation and amortization expense of $1.7 million, due to the accelerated amortization method used by the Company.
31




Other Income (Expense)

Interest Expense

Interest expense increased by $0.6 million, or 3.9%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022, driven primarily by the impact of higher interest rates during the quarter, partially offset by lower outstanding debt balances resulting from payments made on our Term Loan.

Other Components of Net Periodic Pension (Cost) Benefit

Other components of net periodic pension cost decreased by $2.0 million for the three months ended September 30, 2023. This decrease was primarily due to a remeasurement gain of $0.1 million during the three months ended September 30, 2023, compared to a loss of $3.5 million during the three months ended September 30, 2022. Partially offset by an increase in interest cost of $1.5 million, due to rising interest rates, during the three months ended September 30, 2023.

Other Income (Expense)

Other income (expense) decreased by $7.8 million for the three months ended September 30, 2023. This decrease was primarily due to a $3.2 million bargain purchase gain recorded during the three months ended September 30, 2022 as a result of the Vivial Acquisition. Additionally, the Company recorded a $1.0 million foreign currency-related loss during the three months ended September 30, 2023, compared to a $2.8 million foreign currency-related gain during three months ended September 30, 2022.

Income Tax Expense
The Company's effective tax rate (“ETR”) was 27.5% and 32.0% for the three months ended September 30, 2023 and 2022, respectively. The Company's ETR differs from the U.S. statutory rate of 21% primarily due to permanent differences including state taxes, non-deductible executive compensation, non-U.S. taxing jurisdictions, tax credits, and the discrete impact of uncertain tax positions and the settlement of the indemnification asset further discussed in Note 13, Contingent Liabilities, and return to provision adjustments.

Adjusted EBITDA

Adjusted EBITDA decreased by $58.1 million, or 88.8%, for the three months ended September 30, 2023 compared to the three months ended September 30, 2022. The decrease in Adjusted EBITDA was primarily driven by the secular decline in both our Thryv U.S. and International Marketing Services segments. The decrease was partially offset by the growth in our Thryv U.S. and International SaaS segments. See “Non-GAAP Financial Measures” for a definition of Adjusted EBITDA and a reconciliation to Net income, the most directly comparable measure presented in accordance with GAAP.
32



Results of Operations

Consolidated Results of Operations
The following table sets forth certain consolidated financial data for each of the periods indicated:
Nine Months Ended September 30,
2023 (1)
2022 (2)
(unaudited)
(in thousands of $)Amount% of RevenueAmount% of Revenue
Revenue$680,798 100 %$923,020 100 %
Cost of services262,261 38.5 %321,543 34.8 %
Gross profit418,537 61.5 %601,477 65.2 %
 
Operating expenses:
Sales and marketing226,781 33.3 %275,659 29.9 %
General and administrative149,642 22.0 %159,514 17.3 %
Impairment charges— — %222 — %
Total operating expenses376,423 55.3 %435,395 47.2 %
Operating income42,114 6.2 %166,082 18.0 %
Other income (expense):
Interest expense(47,911)7.0 %(44,089)4.8 %
Other components of net periodic pension (cost) benefit(3,888)0.6 %5,295 0.6 %
Other income (expense)(1,242)0.2 %15,567 1.7 %
(Loss) income before income tax benefit (expense)(10,927)1.6 %142,855 15.5 %
Income tax benefit (expense)9,173 1.3 %(38,062)4.1 %
Net (loss) income$(1,754)0.3 %$104,793 11.4 %
Other financial data:
Adjusted EBITDA(3)
$135,239 19.9 %$265,149 28.7 %
Adjusted Gross Profit(4)
$440,426 $630,558 
Adjusted Gross Margin(5)
64.7 %68.3 %
(1)    Consolidated results of operations includes Yellow's results of operations subsequent to the Yellow Acquisition.
(2)    Consolidated results of operations includes Vivial's results of operations subsequent to the Vivial Acquisition.
(3)    See “Non-GAAP Financial Measures” for a definition of Adjusted EBITDA and a reconciliation to Net (loss) income, the most directly comparable measure presented in accordance with GAAP.
(4)    See “Non-GAAP Financial Measures” for a definition of Adjusted Gross Profit and a reconciliation to Gross profit, the most directly comparable measure presented in accordance with GAAP.
(5)    See “Non-GAAP Financial Measures” for a definition of Adjusted Gross Margin.








3233



Comparison of the ThreeNine Months Ended September 30, 20222023 to the ThreeNine Months Ended September 30, 20212022

Revenue
The following table summarizes Revenue by business segment for the periods indicated:
Three Months Ended September 30,ChangeNine Months Ended September 30,Change
2022 (1)
2021 (2)
Amount%
2023 (1)
2022 (2)
Amount%
(in thousands of $)(in thousands of $)(unaudited)(in thousands of $)(unaudited)
Thryv U.S.Thryv U.S.Thryv U.S.
Marketing ServicesMarketing Services$197,174 $213,210 $(16,036)(7.5)%Marketing Services$377,868 $632,277 $(254,409)(40.2)%
SaaSSaaS55,353 44,800 10,553 23.6 %SaaS182,927 153,863 29,064 18.9 %
Thryv InternationalThryv InternationalThryv International
Marketing ServicesMarketing Services26,833 39,149 (12,316)(31.5)%Marketing Services113,183 133,715 (20,532)(15.4)%
SaaSSaaS1,290 131 1,159 NMSaaS6,820 3,165 3,655 115.5 %
Total RevenueTotal Revenue$280,650 $297,290 $(16,640)(5.6)%Total Revenue$680,798 $923,020 $(242,222)(26.2)%
(1)Thryv International Marketing Services includes Yellow revenue subsequent to the Yellow Acquisition.
(2)    Thryv U.S. Marketing Services includes Vivial revenue subsequent to the Vivial Acquisition.
(2)    Thryv International includes Thryv Australia revenue subsequent to the Thryv Australia Acquisition.
Total Revenue decreased by $16.6$242.2 million, or 5.6%26.2%, for the threenine months ended September 30, 20222023 compared to the threenine months ended September 30, 2021.2022. The decrease in total Revenue was driven by a decrease in Thryv U.S. Marketing Services Revenue of $16.0$254.4 million and a decrease in Thryv International Marketing Services Revenue of $12.3$20.5 million, partially offset by an increase in Thryv U.S. SaaS Revenue of $10.6$29.1 million and an increase in Thryv International SaaS Revenue of $1.2$3.7 million.
Thryv U.S. Revenue
Marketing Services Revenue
Thryv U.S. Marketing Services revenue decreased by $16.0$254.4 million, or 7.5%40.2%, for the threenine months ended September 30, 20222023 compared to the threenine months ended September 30, 2021.2022.
Print revenue decreased by $13.5$161.8 million, or 12.6%54.7%, for the threenine months ended September 30, 20222023 compared to the threenine months ended September 30, 2021. The2022. This decrease in Print revenue was primarily driven by the impact of publication timing differences, as a result of our Print agreements having greater than 12 month terms, and the continued secular decline in industry demand for Print services, that resulted in a 14% decline in revenue comparedwhich is partially offset by increasing the terms of our new Print publications from 15 months to the three months ended September 30, 2021, net of the impact of publication timing differences caused by our Print agreements having greater than 12 month terms. 18 months.
Print revenue is recognized upon delivery of the published directories. Individual directory titlespublished directories have different lifecycles,publication cycles, with a typical lifecycle of 15 to 18 months for booksdirectories published during the three months ended September 30, 2021 and 18 months during the three months ended September 30, 2022. The titles published during the threenine months ended September 30, 2022, are therefore different, and have longer terms, than the titles publishedas compared to 18 months during the threenine months ended September 30, 2021 and represented more2023. As a result of recognizing revenue thanupon delivery, we typically record revenue for each published directory only once every 15 to 18 months, depending on the titlespublication cycle of the individual published directory, which does not make comparing quarterly revenue year-over-year fully representative of actual demand trends due to timing of publication cycles. The greater contract value for individual published directories during the threenine months ended September 30, 2021.2023 increased Print revenue per published directory because the revenue was based on an 18 month contract value for publications with new terms. This decrease was alsoincrease in per published directory revenue partially offset bythe secular decline in industry demand for Print services, resulting in an overall 14% decline in revenue recognized asfor the nine months ended September 30, 2023 when comparing on a result of the Vivial Acquisition in the first quarter of 2022.publication-by-publication basis.
Digital revenue decreased by $2.5$92.6 million, or 2.4%27.5%, for the threenine months ended September 30, 20222023 compared to the threenine months ended September 30, 2021.2022. The decrease was primarily driven by a continued trending decline in the Company’s Marketing Services client base and significant competition in the consumer search and display space, particularly from large, well-capitalized businesses such as Google, Yelp and Facebook. This decrease was partially offset by an increase in Digital revenue as a result of the Vivial Acquisition.
3334



SaaS Revenue
Thryv U.S. SaaS revenue increased by $10.6$29.1 million, or 23.6%, for the three months ended September 30, 2022 compared to the three months ended September 30, 2021. The increase was driven by increased demand for our Thryv SaaS product as SMBs accelerate their move away from manual processes and towards cloud platforms to more efficiently manage and grow their businesses, and by our success in re-focusing our go-to-market and onboarding strategy to target higher value clients. This increase was partially offset by a decline in our lower-spend and less-engaged legacy SaaS clients that tend to have a higher churn rate.
Thryv International Revenue
Marketing Services Revenue
Thryv International Marketing Services revenue decreased by $12.3 million, or 31.5%, for the three months ended September 30, 2022 compared to the three months ended September 30, 2021. The decrease in revenue was driven by lower Print and digital revenue primarily resulting from the secular decline in industry demand for Print services in Australia and negative impact from changes in foreign currency rates.
SaaS Revenue
Thryv International SaaS revenue increased $1.2 million for the three months ended September 30, 2022 compared to the three months ended September 30, 2021. The increase was driven by increased demand for our Thryv platform as we continue to increase sales to SMBs in Australia.

Cost of Services

Cost of services increased by $0.8 million, or 0.8%, for the three months ended September 30, 2022 compared to the three months ended September 30, 2021. The increase was primarily attributable to additional Cost of services incurred in the three months ended September 30, 2022 as a result of the Vivial Acquisition. These increases were partially offset by lower depreciation and amortization expense of $5.1 million, due to the accelerated amortization method used by the Company, along with lower expenses resulting from the impact of strategic cost-saving initiatives.

Gross Profit

Gross profit decreased by $17.5 million, or 9.1%, for the three months ended September 30, 2022 compared to the three months ended September 30, 2021. The decrease in Gross profit was primarily due to a decrease in revenue recognized. This was partially offset by the impact of the Vivial Acquisition, the result of increasing the terms of our Print publications from 15 months to 18 months in our Thryv U.S. Marketing Services segment and growth in our Thryv U.S. SaaS segment. Our gross margin decreased by 240 basis points to 62.6% for the three months ended September 30, 2022 compared to 65.0% for the three months ended September 30, 2021.

Operating Expenses

Sales and Marketing

Sales and marketing expense decreased by $4.5 million, or 4.7%, for the three months ended September 30, 2022 compared to the three months ended September 30, 2021. The decrease was primarily attributable to a decrease in sales promotion expenses of $7.4 million, primarily driven by a decrease in costs incurred to promote the Thryv platform, a decrease in depreciation and amortization expense of $3.5 million, due to the accelerated amortization method used by the Company, and a decrease of $2.2 million in contract services, due to strategic cost-saving initiatives. The decrease in Sales and marketing expense was partially offset by increases in employee-related costs of $5.0 million, partially driven by the Vivial Acquisition, and an increase in sales commissions of $3.1 million.

34



General and Administrative

General and administrative expense increased by $21.7 million, or 65.8%, for the three months ended September 30, 2022 compared to the three months ended September 30, 2021. This increase was primarily attributable to an increase in employee-related costs of $11.4 million, driven primarily by the Vivial Acquisition. General and administrative expenses also increased as a result of higher software development costs, legal expenses and other expenses related to the Vivial Acquisition. The increase in General and administrative expenses was partially offset by a $2.1 million decrease in transaction costs related to the Thryv Australia Acquisition, which occurred in the first quarter of 2021.

Other Income (Expense)

Interest Expense

Interest expense decreased by $2.0 million, or 11.9%, for the three months ended September 30, 2022 compared to the three months ended September 30, 2021, driven primarily by lower outstanding debt balances resulting from payments made on long-term debt.

Other Components of Net Periodic Pension (Cost) Benefit

Other components of net periodic pension cost increased by $4.2 million for the three months ended September 30, 2022. This increase was primarily due to a remeasurement loss of $3.5 million, triggered by settlements occurring during the three months ended September 30, 2022, while no remeasurement loss was recognized during the three months ended September 30, 2021.

Other Income (Expense)

During the three months ended September 30, 2022, the Company recognized other income, net, of $6.9 million, which primarily represented a $3.2 million bargain purchase gain as a result of the Vivial Acquisition and foreign currency-related gains. During the three months ended September 30, 2021, the Company incurred other expense, net, of $0.1 million, which represented foreign currency-related expense.

Income Tax Expense
Income tax expense decreased by $7.6 million, or 54.8%, for the three months ended September 30, 2022 compared to the three months ended September 30, 2021. The ETR was 32.0% and 27.9% for the three months ended September 30, 2022 and 2021, respectively. The ETR differs from the 21.0% U.S. Federal statutory rate primarily due to our geographic mix of taxable income in various tax jurisdictions and permanent tax differences attributable to the net impact of non-U.S. taxing jurisdictions.

Adjusted EBITDA

Adjusted EBITDA decreased by $36.9 million, or 36.1%, for the three months ended September 30, 2022 compared to the three months ended September 30, 2021. The decrease in Adjusted EBITDA was primarily driven by the secular decline in both our Thryv U.S. and International Marketing Services segments. The decrease was partially offset by the impact of the Vivial Acquisition, the result of increasing the terms of our Print publications from 15 months to 18 months in our Thryv U.S. Marketing Services segment and growth in our Thryv U.S. SaaS segment. See “Non-GAAP Financial Measures” for a definition of Adjusted EBITDA and a reconciliation to Net income, the most directly comparable measure presented in accordance with GAAP.


35



Results of Operations

Consolidated Results of Operations
The following table sets forth certain consolidated financial data for each of the periods indicated:
Nine Months Ended September 30,
2022 (1)
2021 (2)
(unaudited)
(in thousands of $)Amount% of RevenueAmount% of Revenue
Revenue$923,020 100 %$868,943 100 %
Cost of services321,543 34.8 %314,934 36.2 %
Gross profit601,477 65.2 %554,009 63.8 %
 
Operating expenses:
Sales and marketing275,659 29.9 %258,277 29.7 %
General and administrative159,514 17.3 %107,362 12.4 %
Impairment charges222 — %3,611 0.4 %
Total operating expenses435,395 47.2 %369,250 42.5 %
Operating income166,082 18.0 %184,759 21.3 %
Other income (expense):
Interest expense(44,089)4.8 %(51,388)5.9 %
Other components of net periodic pension benefit5,295 0.6 %998 0.1 %
Other income (expense)15,567 1.7 %(4,157)0.5 %
Income before income tax expense142,855 15.5 %130,212 15.0 %
Income tax expense(38,062)4.1 %(33,723)3.9 %
Net income$104,793 11.4 %$96,489 11.1 %
Other financial data:
Adjusted EBITDA(3)
$265,149 28.7 %$304,045 35.0 %
Adjusted Gross Profit(4)
$630,558 $597,320 
Adjusted Gross Margin(5)
68.3 %68.7 %

(1)    Consolidated results of operations includes Vivial's results of operations subsequent to the Vivial Acquisition.
(2)    Consolidated results of operations includes Thryv Australia's results of operations subsequent to the Thryv Australia Acquisition.
(3)    See “Non-GAAP Financial Measures” for a definition of Adjusted EBITDA and a reconciliation to Net income, the most directly comparable measure presented in accordance with GAAP.
(4)    See “Non-GAAP Financial Measures” for a definition of Adjusted Gross Profit and a reconciliation to Gross profit, the most directly comparable measure presented in accordance with GAAP.
(5)    See “Non-GAAP Financial Measures” for a definition of Adjusted Gross Margin.

36




Comparison of the Nine Months Ended September 30, 2022 to the Nine Months Ended September 30, 2021

Revenue
The following table summarizes revenue by business segment for the periods indicated:
Nine Months Ended September 30,Change
2022 (1)
2021 (2)
Amount%
(in thousands of $)(unaudited)
Thryv U.S.
Marketing Services$632,277 $643,938 $(11,661)(1.8)%
SaaS153,863 123,437 30,426 24.6 %
Thryv International
Marketing Services133,715 101,428 32,287 31.8 %
SaaS3,165 140 3,025 NM
Total Revenue$923,020 $868,943 $54,077 6.2 %
(1)    Thryv U.S. Marketing Services includes Vivial revenue subsequent to the Vivial Acquisition.
(2)    Thryv International includes Thryv Australia revenue subsequent to the Thryv Australia Acquisition.
Total Revenue increased by $54.1 million, or 6.2%18.9%, for the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021. The increase in total Revenue was driven primarily by an increase in Thryv International Marketing Services Revenue of $32.3 million and Thryv U.S. SaaS Revenue of $30.4 million.
Thryv U.S. Revenue
Marketing Services Revenue
Thryv U.S. Marketing Services revenue decreased by $11.7 million, or 1.8%, for the nine months ended September 30, 2022 compared to the nine months ended September 30, 2021.
Print revenue decreased by $18.0 million, or 5.7%, for the nine months ended September 30, 2022 compared to the nine months ended September 30, 2021. The decrease was primarily driven by the secular decline in industry demand for Print services that resulted in a 15% decline in revenue compared to the nine months ended September 30, 2021, net of the impact of publication timing differences caused by our Print agreements having greater than 12 month terms and the extension of the terms of our Print agreements. Print revenue is recognized upon delivery of the published directories. Individual directory titles have different lifecycles, with a typical lifecycle of 15 months during the nine months ended September 30, 2021. Starting in the three months ended June 30, 2022, the typical life cycle was extended to 18 months for new directories. The titles published during the nine months ended September 30, 2022 are therefore different, and the terms are longer, than the titles published during the nine months ended September 30, 2021 and represented more revenue than the titles published during the nine months ended September 30, 2021. This decrease was further offset by an increase in Print revenue as a result of the Vivial Acquisition.
Digital revenue increased by $6.3 million, or 1.9%, for the nine months ended September 30, 2022 compared to the nine months ended September 30, 2021. This increase was primarily driven by Digital revenue as a result of the Vivial Acquisition. This increase was partially offset by a continued trending decline in the Company’s Marketing Services client base and significant competition in the consumer search and display space, particularly from large, well-capitalized businesses such as Google, Yelp and Facebook.
SaaS Revenue

Thryv U.S. SaaS revenue increased by $30.4 million, or 24.6%, for the nine months ended September 30, 2022 compared to the nine months ended September 30, 2021.2022. The increase was driven by increased demand for our Thryv SaaS product as SMBs accelerate their move away from manual processes and towards cloud platforms to more efficiently manage and grow their businesses, and by our success in re-focusing our go-to-market and onboarding strategy to target higher value clients.
37



This increase was partially offset by a decline in our lower-spend and less-engaged legacy SaaS clients that tend to have a higher churn rate.
Thryv International Revenue
Marketing Services Revenue
Thryv International Marketing Services revenue increaseddecreased by $32.3$20.5 million, or 31.8%15.4%, for the nine months ended September 30, 20222023 compared to the sevennine months ended September 30, 2021. As the Thryv Australia Acquisition was completed on March 1, 2021, no2022. The decrease in revenue was recognized for Thryv International during the two months ended February 28, 2021. In addition, upon the Thryv Australia Acquisition, an adjustment was recognized to reduce the deferred revenue balance assumed, which negatively impacted revenue recognized in the seven months ended September 30, 2021 by $37.9 million. These increases in revenue were partially offsetdriven by lower Print and digital revenue primarily resulting from the secular decline in industry demand for Print services in Australia.Australia and negative impact from changes in foreign currency rates. This decrease was partially offset by Print and digital revenue recognized as a result of the Yellow Acquisition.
SaaS Revenue
Thryv International SaaS revenue increased $3.0$3.7 million, or 115.5%, for the nine months ended September 30, 20222023 compared to the sevennine months ended September 30, 2021. 2022. The increase was driven by increased demand for our Thryv platform as we continue to increase sales to SMBs in Australia.

Cost of Services

Cost of services increaseddecreased by $6.6$59.3 million, or 2.1%18.4%, for the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021. The increase2022. This decrease was primarily attributable to $17.2 million ofdriven by the corresponding decline in revenue and strategic cost saving initiatives. Specifically, we reduced printing, distribution and digital and fulfillment support costs primarily related to the Vivial Acquisition. Contract services also increased $13.6 million, primarily related to the Vivial Acquisition and continued investments in the Thryv platform. The increase was partially offset by a $14.2 million decrease in$51.8 million. Additionally, depreciation and amortization expense driven bydecreased $7.3 million due to the accelerated amortization method used by the Company.

Gross Profit

Gross profit increaseddecreased by $47.5$182.9 million, or 8.6%30.4%, for the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021. The increase in Gross profit was primarily due to higher revenue from Thryv Australia and growth in our SaaS segments.2022. Our gross margin increaseddecreased by 140370 basis points to 61.5% for the nine months ended September 30, 2023 compared to 65.2% for the nine months ended September 30, 2022 compared2022. The decrease was primarily due to 63.8% for the nine months ended September 30, 2021.a decrease in Marketing Services revenue, partially offset by an increase in SaaS revenue and a decrease in cost of services as a result of decline in revenue and strategic cost saving initiatives.

Operating Expenses

Sales and Marketing

Sales and marketing expense increaseddecreased by $17.4$48.9 million, or 6.7%17.7%, for the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021.2022. The increasedecrease was primarily attributable to $14.1a decrease in sales commissions of $17.5 million, of additionaldue to new sales commissions plans and revised targets, a decrease in employee-related costs primarily related to the acquisitions of Thryv Australia and Vivial, and an increase in commission expenses of $12.5$13.2 million as a result of the Vivial Acquisition and higher Thryv platform sales. The increase was partially offset by a $5.3 million decrease in contract services,, due to strategic cost-saving initiatives, a decrease in sales promotion expenses of $11.9 million, primarily driven by improvements in the client acquisition funnel, and a $2.0 million decrease in advertisingdepreciation and sales promotion expenses.amortization expense of $7.8 million due to the accelerated amortization method used by the Company.

General and Administrative

General and administrative expense increaseddecreased by $52.2$9.9 million, or 48.6%6.2%, for the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021. 2022. This increasedecrease was primarily attributable to an increasedecreases in employee-relatedemployee related costs driven by the acquisitions of Thryv Australia and Vivial$6.2 million, a decrease in software costs of $24.1$5.2 million and bad debt, a decrease in facilities expense of $7.5 million. General$4.8 million, driven primarily by cost savings initiatives, and administrative expenses also increased $14.7 million as a result of higher software development costs and other expenses related to the Vivial Acquisition. In addition, General and administrative expenses increased by $4.3 million as a result ofdecrease in depreciation and amortization expense driven byof $3.9 million, due to the accelerated amortization method used by the Company. The increase wasThese decreases were partially offset by the loss on the settlement of an indemnification asset of $10.7 million during the nine months ended September 30, 2023 compared to a $15.2gain of $1.5 million decrease in transaction costs related to during the Thryv Australia Acquisition, which occurred in the first quarter of 2021.nine months ended September 30, 2022.

3835



Impairment Charges

Impairment charges decreased by $3.4 million for the nine months ended September 30, 2022 compared to the nine months ended September 30, 2021. Impairment charges of $0.2 million were incurred during the nine months ended September 30, 2022, while $3.6 million of impairment charges were recognized during the nine months ended September 30, 2021 related to operating lease right-of-use asset impairments due to the Company's decision to operate in a "Remote First" working environment and consolidate operations at certain locations.

Other Income (Expense)

Interest Expense

Interest expense decreasedincreased by $7.3$3.8 million, or 14.2%8.7%, for the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021,2022, driven primarily by the impact of higher interest rates during the year, partially offset by lower outstanding debt balances resulting from payments made on long-term debt.our Term Loan.

Other Components of Net Periodic Pension (Cost) Benefit

Other components of net periodic pension benefitcost increased by $4.3$9.2 million for the nine months ended September 30, 20222023. T. Thehis increase was primarily due to a remeasurement gain, as a result of $5.2pension settlement accounting, of $1.4 million recognized during the nine months ended September 30, 2022,2023, compared to a gain of $0.2$5.2 million recognized during the nine months ended September 30, 2021.2022. Additionally, interest cost increased by $5.6 million, due to rising interest rates, during the nine months ended September 30, 2023.

Other Income (Expense)
During
Other income (expense) decreased by $16.8 million for the nine months ended September 30, 2023 compared to the nine months ended September 30, 2022. This decrease was primarily due to a $10.2 million bargain purchase gain that was recorded during the nine months ended September 30, 2022, the Company incurred other income, net, of $15.6 million, which primarily represents the $10.2 million bargain purchase gain as a result of the Vivial Acquisition andAcquisition. Additionally, the Company recorded a $0.1 million foreign currency-related gains. Duringloss during the nine months ended September 30, 2021, the Company incurred other expense of $4.2 million, which included2023, compared to a loss of $3.1 million on the termination of leaseback obligations associated with land and a building in Tucker, Georgia and foreign currency-related lossesgain of .$4.4 million during the nine months ended September 30, 2022.

Income Tax Expense
IncomeThe Company's effective tax expense increased by $4.3 million, or 12.9%,rate (“ETR”) was 83.9% and 26.6% for the nine months ended September 30, 2023 and 2022, compared to the nine months ended September 30, 2021. respectively. The ETR was 26.6% and 25.9% for the nine months ended September 30, 2022 and 2021, respectively. TheCompany's ETR differs from the 21.0% U.S. Federal statutory rate of 21% primarily due to our geographic mix of taxable income in variouspermanent differences including state taxes, non-deductible executive compensation, non-U.S. taxing jurisdictions, tax jurisdictionscredits, and permanent tax differences attributable to the netdiscrete impact of non-U.S. taxing jurisdictions.uncertain tax positions and the settlement of the indemnification asset further discussed in Note 13, Contingent Liabilities, and return to provision adjustments.

Adjusted EBITDA

Adjusted EBITDA decreased by $38.9by $129.9 million, or 12.8%49.0%, forfor the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021. 2022. The decrease in in Adjusted EBITDA was primarily driven by the secular decline in both our Thryv U.S. and International Marketing Services segments. These decreases wereThe decrease was partially offset by increased revenue in the Thryv International Marketing Services segment due to an adjustment recognized upon the Thryv Australia Acquisition to reduce the deferred revenue balance assumed, which negatively impacted revenue recognized in the nine months ended September 30, 2021. These decreases were further offset by the impact of the Vivial Acquisition and the result of increasing the terms of our printPrint publications from 15 months to 18 months in our Thryv U.S. Marketing Services segment and growth in our Thryv U.S. SaaS segment. See “Non-GAAP Financial Measures” for a definition of Adjusted EBITDA and a reconciliation to Net income, the most directly comparable measure presented in accordance with GAAP.

Non-GAAP Financial Measures

We prepare our consolidated financial statements in accordance with accounting principles generally accepted in the United States. We also present Adjusted EBITDA, Adjusted Gross Profit, and Adjusted Gross Margin, as defined below, as non-GAAP financial measures in this Quarterly Report.
We have included Adjusted EBITDA, Adjusted Gross Profit, and Adjusted Gross Margin in this report because management believes they provide useful information to investors in gaining an overall understanding of our current financial performance and provide consistency and comparability with past financial performance. Specifically, we believe Adjusted
39



EBITDA provides useful information to management and investors by excluding certain non-operating items that we believe are not indicative of our core operating results. In addition, Adjusted EBITDA, Adjusted Gross Profit, and Adjusted Gross Margin are used by management for budgeting and forecasting as well as measuring the Company’s performance. We believe Adjusted EBITDA, Adjusted Gross Profit, and Adjusted Gross Margin provide investors with the financial measures that closely align with our internal processes.
We define Adjusted EBITDA (“Adjusted EBITDA”) as Net (loss) income plus Income tax expense, Interest expense, Depreciation and amortization expense, Loss on termination of leaseback obligations, Restructuring and integration expenses, Transaction costs, Stock-based compensation expense, and non-operating expenses, such as, Other components of net periodic pension cost (benefit), Non-cash (gain) loss
36



from remeasurement of indemnification asset, and certain unusual and non-recurring charges that might have been incurred. Adjusted EBITDA should not be considered as an alternative to Net income as a performance measure. We define Adjusted Gross Profit (“Adjusted Gross Profit”) and Adjusted Gross Margin (“Adjusted Gross Margin”) as Gross profit and Gross margin, respectively, adjusted to exclude the impact of Depreciation and amortization expense and stock-basedStock-based compensation expense.
Non-GAAP financial information has limitations as an analytical tool and is presented for supplemental informational purposes only. Such information should not be considered a substitute for financial information presented in accordance with GAAP and may be different from similarly-titled non-GAAP measures used by other companies.
The following is a reconciliation of Adjusted EBITDA to its most directly comparable GAAP measure, Net (loss) income:
Three Months Ended September 30,Nine Months Ended September 30,Three Months Ended September 30,Nine Months Ended September 30,
(in thousands)(in thousands)2022202120222021(in thousands)2023202220232022
Reconciliation of Adjusted EBITDAReconciliation of Adjusted EBITDAReconciliation of Adjusted EBITDA
Net income$13,280 $35,624 $104,793 $96,489 
Income tax expense6,241 13,802 38,062 33,723 
Net (loss) incomeNet (loss) income$(27,046)$13,280 $(1,754)$104,793 
Interest expenseInterest expense14,570 16,546 44,089 51,388 Interest expense15,131 14,570 47,911 44,089 
Depreciation and amortization expenseDepreciation and amortization expense23,393 31,049 65,954 80,675 Depreciation and amortization expense15,842 23,393 46,940 65,954 
Loss on termination of leaseback obligations— — — 3,409 
Restructuring and integration expenses (1)
3,790 2,312 14,439 15,036 
Stock-based compensation expense (1)
Stock-based compensation expense (1)
5,462 4,402 16,653 10,140 
Restructuring and integration expenses (2)
Restructuring and integration expenses (2)
3,584 3,790 12,845 14,439 
Income tax (benefit) expenseIncome tax (benefit) expense(10,241)6,241 (9,173)38,062 
Transaction costs (2)(3)
Transaction costs (2)(3)
1,461 3,987 4,797 19,973 
Transaction costs (2)(3)
— 1,461 373 4,797 
Stock-based compensation expense (3)
4,402 2,340 10,140 6,232 
Other components of net periodic pension cost (benefit) (4)
Other components of net periodic pension cost (benefit) (4)
3,928 (273)(5,295)(998)
Other components of net periodic pension cost (benefit) (4)
1,902 3,928 3,888 (5,295)
Non-cash (gain) from remeasurement of indemnification asset (5)
(585)(404)(1,472)(1,248)
Non-cash (gain) loss from remeasurement of indemnification asset (5)
Non-cash (gain) loss from remeasurement of indemnification asset (5)
— (585)10,734 (1,472)
Impairment chargesImpairment charges— — 222 3,611 Impairment charges— — — 222 
Other (6)
Other (6)
(5,048)(2,624)(10,580)(4,245)
Other (6)
2,697 (5,048)6,822 (10,580)
Adjusted EBITDAAdjusted EBITDA$65,432 $102,359 $265,149 $304,045 Adjusted EBITDA$7,331 $65,432 $135,239 $265,149 
(1)For the three and nine months ended September 30, 2022 and 2021, expenses relate to periodic efforts to enhance efficiencies and reduce costs, and include severance benefits, loss on disposal of fixed assets and capitalized software, and costs associated with abandoned facilities and system consolidation.
(2)Expenses related to the Vivial Acquisition, Thryv Australia Acquisition and other transaction costs.
(3)The Company records stock-basedStock-based compensation expense related to the amortization of grant date fair value of the Company’s stock-based compensation awards. See Note 410, Fair Value MeasurementsStock-Based Compensation and Stockholders' Equity, to our consolidated financial statements included in Part I, Item 1 in this Quarterly Report for more information.
(2)For the three and nine months ended September 30, 2023 and 2022, expenses relate to periodic efforts to enhance efficiencies and reduce costs, and include severance benefits, and costs associated with abandoned facilities and system consolidation.
(3)Expenses related to the Yellow Acquisition, Vivial Acquisition and other transaction costs.
(4)Other components of net periodic pension cost (benefit) is from our non-contributory defined benefit pension plans that are currently frozen and incur no additional service costs. The most significant component of otherOther components of net periodic pension cost (benefit) relates to theperiodic mark-to-market pension remeasurement.
(5)In connection with the YP Acquisition, the seller indemnified the Company for future potential losses associated with certain federal and state tax positions taken in tax returns filed by the seller prior to the acquisition date.
40

See Note 4


, Fair Value Measurements
, to our consolidated financial statements included in Part I, Item 1 in this Quarterly Report for more information.
(6)Other primarily includes expenses related to potential non-income-based tax liabilities and foreign exchange-related expense. Additionally, during the nine months ended September 30, 2022,, Other includes the bargain purchase gain as a result of the Vivial Acquisition.Acquisition.
37



The following tables set forth reconciliations of Adjusted Gross Profit and Adjusted Gross Margin, to their most directly comparable GAAP measures, Gross profit and Gross margin:Margin:
Three Months Ended September 30, 2022Three Months Ended September 30, 2023
Thryv U.S.Thryv InternationalThryv U.S.Thryv International
(in thousands)(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Reconciliation of Adjusted Gross ProfitReconciliation of Adjusted Gross ProfitReconciliation of Adjusted Gross Profit
Gross profitGross profit$126,846 $33,827 $14,351 $615 $175,639 Gross profit$50,610 $40,957 $10,166 $1,911 $103,644 
Plus:Plus:Plus:
Depreciation and amortization expenseDepreciation and amortization expense4,593 1,287 3,739 195 9,814 Depreciation and amortization expense2,298 1,602 2,587 299 6,786 
Stock-based compensation expenseStock-based compensation expense85 22 — — 107 Stock-based compensation expense103 71 — — 174 
Adjusted Gross ProfitAdjusted Gross Profit$131,524 $35,136 $18,090 $810 $185,560 Adjusted Gross Profit$53,011 $42,630 $12,753 $2,210 $110,604 
Gross MarginGross Margin64.3 %61.1 %53.5 %47.7 %62.6 %Gross Margin54.5 %63.4 %43.1 %70.5 %56.4 %
Adjusted Gross MarginAdjusted Gross Margin66.7 %63.5 %67.4 %62.8 %66.1 %Adjusted Gross Margin57.1 %65.9 %54.1 %81.5 %60.2 %
Three Months Ended September 30, 2021Three Months Ended September 30, 2022
Thryv U.S.Thryv InternationalThryv U.S.Thryv International
(in thousands)(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Reconciliation of Adjusted Gross ProfitReconciliation of Adjusted Gross ProfitReconciliation of Adjusted Gross Profit
Gross profitGross profit$149,252 $27,753 $16,347 $(229)$193,123 Gross profit$126,846 $33,827 $14,351 $615 $175,639 
Plus:Plus:Plus:
Depreciation and amortization expenseDepreciation and amortization expense4,442 942 9,510 36 14,930 Depreciation and amortization expense4,593 1,287 3,739 195 9,814 
Stock-based compensation expenseStock-based compensation expense127 29 — — 156 Stock-based compensation expense85 22 — — 107 
Adjusted Gross ProfitAdjusted Gross Profit$153,821 $28,724 $25,857 $(193)$208,209 Adjusted Gross Profit$131,524 $35,136 $18,090 $810 $185,560 
Gross MarginGross Margin70.0 %61.9 %41.8 %(174.8)%65.0 %Gross Margin64.3 %61.1 %53.5 %47.7 %62.6 %
Adjusted Gross MarginAdjusted Gross Margin72.1 %64.1 %66.0 %(147.3)%70.0 %Adjusted Gross Margin66.7 %63.5 %67.4 %62.8 %66.1 %
Nine Months Ended September 30, 2023
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Reconciliation of Adjusted Gross Profit
Gross profit$231,807 $114,480 $67,498 $4,752 $418,537 
Plus:
Depreciation and amortization expense8,101 4,004 8,689 599 21,393 
Stock-based compensation expense325 171 — — 496 
Adjusted Gross Profit$240,233 $118,655 $76,187 $5,351 $440,426 
Gross Margin61.3 %62.6 %59.6 %69.7 %61.5 %
Adjusted Gross Margin63.6 %64.9 %67.3 %78.5 %64.7 %
4138



Nine Months Ended September 30, 2022
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Reconciliation of Adjusted Gross Profit
Gross profit$415,130 $95,328 $89,694 $1,325 $601,477 
Plus:
Depreciation and amortization expense13,381 3,278 11,771 337 28,767 
Stock-based compensation expense251 63 — — 314 
Adjusted Gross Profit$428,762 $98,669 $101,465 $1,662 $630,558 
Gross Margin65.7 %62.0 %67.1 %41.9 %65.2 %
Adjusted Gross Margin67.8 %64.1 %75.9 %52.5 %68.3 %
Nine Months Ended September 30, 2021
Thryv U.S.Thryv International
(in thousands)Marketing ServicesSaaSMarketing ServicesSaaSTotal
Reconciliation of Adjusted Gross Profit
Gross profit$442,244 $76,234 $35,755 $(224)$554,009 
Plus:
Depreciation and amortization expense13,485 2,598 26,869 39 42,991 
Stock-based compensation expense265 55 — — 320 
Adjusted Gross Profit$455,994 $78,887 $62,624 $(185)$597,320 
Gross Margin68.7 %61.8 %35.3 %(160.0)%63.8 %
Adjusted Gross Margin70.8 %63.9 %61.7 %(132.1)%68.7 %

Liquidity and Capital Resources

Thryv Holdings, Inc. is a holding company that does not conduct any business operations of its own. We derive cash flows from cash transfers and other distributions from our operating subsidiary, Thryv, Inc., who in turn generates cash flow from its own operations and operations of its subsidiaries, and has cash and cash equivalents on hand, funds provided under the Term Loan (as defined below) and funds available under the ABL Facility (as defined below).Facility. The agreements governing our debt may restrict the ability of our subsidiaries to make loans or otherwise transfer assets to us. Further, our subsidiaries are permitted under the terms of our senior credit facilities and other indebtedness to incur additional indebtedness that may restrict or prohibit the making of distributions or the making of loans by such subsidiaries to us. Our and our subsidiaries’ ability to meet our debt service requirements is dependent on our ability to generate sufficient cash flows from operations.

We believe that expected cash flows from operations, available cash and cash equivalents, and funds available under our ABL Facility will be sufficient to meet our liquidity requirements, such as working capital requirements for our operations, business development and investment activities, and payments for our debt payment obligations, for the following 12 months. Any projections of future earnings and cash flows are subject to substantial uncertainty. Our future success and capital adequacy will depend on, among other things, our ability to achieve anticipated levels of revenues and cash flows from operations and our ability to address our annual cash obligations and reduce our outstanding debt, all of which are subject to general economic, financial, competitive, and other factors beyond our control. We continue to monitor our capital requirements to ensure our needs are in line with available capital resources.

In addition, our boardBoard of directorsDirectors authorizes us to undertake share repurchases from time to time. The amount and timing of any share repurchases that we make will depend on a variety of factors, including available liquidity, cash flows, our capacity to make repurchases under our debt agreements and market conditions.

42



For a discussion on contingent obligations, see Note 13, Contingent Liabilities, to our consolidated financial statements included in Part I, Item 1 in this Quarterly Report.
39



Sources and Uses of Cash

The following table sets forth a summary of our cash flows from operating, investing and financing activities for the periods indicated:
Nine Months Ended September 30,$Nine Months Ended September 30,$
20222021Change20232022Change
(in thousands)(in thousands)(unaudited)(in thousands)(unaudited)
Cash flows provided by (used in):Cash flows provided by (used in):Cash flows provided by (used in):
Operating activitiesOperating activities$104,221 $121,539 $(17,318)Operating activities$103,648 $104,221 $(573)
Investing activitiesInvesting activities(42,138)(195,360)153,222 Investing activities(32,032)(42,138)10,106 
Financing activitiesFinancing activities(57,696)87,517 (145,213)Financing activities(72,138)(57,696)(14,442)
Effects of exchange rate changes on Cash and cash equivalents(1,610)(3,446)1,836 
Increase in Cash and cash equivalents and restricted cash$2,777 $10,250 $(7,473)
Effect of exchange rate changes on cash, cash equivalents and restricted cashEffect of exchange rate changes on cash, cash equivalents and restricted cash(707)(1,610)903 
(Decrease) increase in cash, cash equivalents and restricted cash(Decrease) increase in cash, cash equivalents and restricted cash$(1,229)$2,777 $(4,006)

Cash Flows from Operating Activities

Net cash provided by operating activities decreased by $17.3$0.6 million, or 14.2%0.5%, for the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021.2022. The decrease was primaryprimarily due to changes in working capital, particularly accounts payable and accounts receivable, which waswere impacted by the timing of payments.payments and lower tax payments of $46.1 million. This decrease was partially offset by lower restructuringthe overall decline in our sales and integration and transaction cost payments of $14.7 million, related to the Vivial Acquisition on January 21, 2022 compared to the Thryv Australia Acquisition on March 1, 2021, and lowerhigher interest payments of $10.1$1.6 million compared to the nine months ended September 30, 2021.2022.

Cash Flows from Investing Activities

Net cash used in investing activities decreased by $153.2$10.1 million, or 78.4%24.0%, for the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021.2022. The decrease was primarily due to the difference in the$22.8 million of net cash paid of $175.4 million in connection with the Thryv Australia Acquisition on March 1, 2021, compared to the cash paid of $22.8 million in connection with the Vivial Acquisition on January 21, 2022.2022 compared to $8.9 million net cash paid in connection with the Yellow Acquisition on April 3, 2023. This decrease was partially offset by a $3.6 million increase in capital expenditures.

Cash Flows from Financing Activities

Net cash provided byused in financing activities decreasedincreased by $145.2$14.4 million, or 165.9%25.0%, for the nine months ended September 30, 20222023 compared to the nine months ended September 30, 2021.2022. The decreaseincrease was primarily driven by net proceeds received from the Term Loan of $679.0 million and cash useddue to repay the remaining outstanding principal balance of the Senior Term Loan of $449.6 million, used to finance the Thryv Australia Acquisition and refinance the Senior Term Loan, during the nine months ended September 30, 2021. This was partially offset by payments made on the Term Loan of $81.5 million during the nine months ended September 30, 2022, compared to payments made on the Term Loan of $123.0 million during the nine months ended September 30, 2021. Thea decrease was further offset by an increase in net proceeds from the ABL Facility of $42.0$16.1 million, as a result of lower proceeds of $46.9$49.5 million and lower payments of $88.9$33.4 million on the ABL Facility during the nine months ended September 30, 20222022. The increase was also due to payments made on the Term Loan of $95.0 million during the nine months ended September 30, 2023, compared to payments made on the Term Loan of .$81.5 million during the nine months ended September 30, 2022. These increases were partially offset by $15.9 million of cash received as a result of the exercise of warrants during the nine months ended September 30, 2023.

Debt

Term Loan

On March 1, 2021, the Company entered into a Term Loan credit agreement (the “Term Loan”). The proceeds of the Term Loan were used to finance the acquisition of Sensis Holding Limited (the “Thryv Australia Acquisition”), refinance in full the Company's existing term loan facility (the Senior Term Loan”), and pay fees and expenses related to the Thryv Australia Acquisition and related financing.

The Term Loan established a senior secured term loan facility (the “the Term Loan Facility”) in an aggregate principal amount equal to $700.0 million, of which 38.4% was held by related parties who were equity holders of the Company as of
43



March 1, 2021. The Term Loan Facility matures on March 1, 2026 and2026. Prior to June 30, 2023, borrowings under the Term Loan Facility bearbore interest at a fluctuating rate per annum equal to, at the Company’s option, LIBOR or a base rate, in each case, plus an applicable margin per annum equal to (i) 8.50% (for LIBOR loans) and (ii) 7.50% (for base rate loans). The Term Loan Facility requires mandatory amortization
40



payments equal to $17.5 million per fiscal quarter. As of September 30, 2023 and December 31, 2022 6.9%, no portion of the Term Loan was held by related parties who were equity holders of the Company on that date.those dates.

On June 21, 2023, the Company entered into an agreement to amend the Term Loan Facility (the “Term Loan Amendment”). The Term Loan Amendment replaced the LIBOR benchmark applicable to the loan with a Secured Overnight Financing Rate (“SOFR”) based rate. Effective June 30, 2023, borrowings under the Term Loan Facility bear interest at a fluctuating rate per annum equal to, at the Company’s option, SOFR or a base rate, in each case, plus an applicable margin per annum equal to (i) 8.50% (for SOFR loans) and (ii) 7.50% (for base rate loans).
ABL Facility
On March 1, 2021, the Company entered into an agreement to amend (the “ABL Amendment”) the June 30, 2017 asset-based lending (“ABL Facility”) facility (the “ABL Facility”). The ABL Amendment was entered into in order to permit the Senior Term Loan refinancing, the Thryv Australia Acquisition and make certain other changes to the ABL credit agreement, including, among others:

revise the maximum revolver amount to $175.0 million;
reduce the interest rate per annum to (i) 3-month LIBOR plus 3.00% for LIBOR loans and (ii) base rate plus 2.00% for base rate loans;
reduce the commitment fee on undrawn amounts under the ABL Facility to 0.375%;
extend the maturity date of the ABL Facility to the earlier of March 1, 2026 and 91 days prior to the stated maturity
date of the Term Loan Facility;
add the Australian subsidiaries acquired pursuant to the Thryv Australia Acquisition as borrowers and guarantors, and establish an Australian borrowing base; and
make certain other conforming changes consistent with the Term Loan Facility.Agreement.

We maintain debt levels that we consider appropriate after evaluating a number of factors, including cash requirements for ongoing operations, investment and financing plans (including acquisitions and share repurchase activities), and overall cost of capital. Per the terms of the Term Loan Facility, payments of the Term Loan balance are determined by the Company's Excess Cash Flow (as defined within the Term Loan Facility). We are in compliance with all covenants under the Term Loan and ABL Facility as of September 30, 2022.2023. We had total recorded debt outstanding of $503.7$381.3 million (net of $15.6$10.5 million of unamortized original issue discount (OID) and debt issuance cost) at September 30, 2022,2023, which was comprised of amounts outstanding under our Term Loan of $460.5$334.4 million and ABL Facility of $58.9$57.4 million.
As of September 30, 2022,2023, we had borrowing capacity of $72.336.7 million under the ABL Facility.
On June 1, 2023, the Company entered into an agreement to amend its existing ABL Facility (the “ABL Seventh Amendment”). The ABL Seventh Amendment replaced the 3-month LIBOR benchmark applicable to the facility with a SOFR based rate, defined as the Adjusted Daily Simple SOFR. Borrowings under the ABL Facility bear interest at a rate per annum equal to (i) Adjusted Daily Simple SOFR plus 3.00% for SOFR loans and (ii) base rate plus 2.00% for base rate loans.

Critical Accounting Policies and Estimates

Our critical accounting policies and estimates have not changed from those described in our 20212022 Form 10-K, under Management's Discussion and Analysis of Financial Condition and Results of Operations - Critical Accounting Policies and Estimates.
Recent Accounting Pronouncements
For a description of accounting pronouncements recently adopted and issued, see Part I, Item 1. Note 1, Description of Business and Summary of Significant Accounting Policies.

Item 3.    Quantitative and Qualitative Disclosures About Market Risk

Interest Rate Risk

As of September 30, 20222023, we had total debt outstanding of $503.7$381.3 million (net of $15.6$10.5 million of unamortized OID and debt issuance costs), which was comprised of amounts outstanding under our Term Loan of $460.5$334.4 million and ABL Facility of $58.9$57.4 million. Substantially all this debt bears interest at floating rates. Changes in interest rates affect the interest expense we pay on our floating rate debt. A hypothetical 100 basis point increase in interest rates would increase our interest expense by approximately $5.2$3.9 million annually, based on the debt outstanding at September 30, 20222023.

41



Foreign Exchange Currency Risk

We have foreign currency risks related to our revenue and operating expenses denominated in currencies other than the U.S. dollar, primarily the Australian dollar.dollar. Since we translate foreign currencies into U.S. dollars for financial reporting purposes, currency fluctuations can have an impact on our financial results.

44



We have experienced and will continue to experience fluctuations in our Netnet income as a result of transaction gains or losses related to revaluing certain current asset and current liability balances that are denominated in currencies other than the functional currency of the entities in which they are recorded. We recognized immaterial amounts of foreign currency gains and losses in each of the periods presented. We have not hedged our foreign currency transactions to date. We are evaluating the costs and benefits of initiating a hedging program and may in the future hedge selected significant transactions denominated in currencies other than the U.S. dollar as we expand our international operations and our risk grows.


Item 4.    Controls and Procedures

Acquisition

We are in the process of integrating Vivial,Yellow, a New Zealand marketing and advertisingservices company that we acquired on January 21, 2022.April 3, 2023. Management’s assessment and conclusion on the effectiveness of the Company’s disclosure controls and procedures as of September 30, 20222023 excludes an assessment of the internal control over financial reporting related to the VivialYellow Acquisition. The VivialYellow Acquisition represented 1.3% of our consolidated total assets at September 30, 2023, and 1.7% and 1.3% 7% and 8% of our consolidated revenue included in our consolidated financial statements for the three and nine months ended September 30, 2022,2023, respectively.

Disclosure Controls and Procedures

Our management, with the participation of our principal executive officer and principal financial officer, evaluated, as of the end of the period covered by this Quarterly Report on Form 10-Q, the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”). Based on that evaluation, our principal executive officer and principal financial officer concluded that our disclosure controls and procedures were effective at the reasonable assurance level as of September 30, 2022.2023.

Changes in Internal Control over Financial Reporting

We have completed one acquisition in the past 12 months. As part of our ongoing integration activities, we continue to implement our controls and procedures over the business we acquired and to augment our company-wide controls to reflect the risks inherent in our acquisition. Throughout the integration process, we monitor these efforts and take corrective action as needed to reinforce the application of our controls and procedures. Other than the foregoing, thereThere were no changes in our internal control over financial reporting identified in management’s evaluation pursuant to Rules 13a-15(d) or 15d-15(d) of the Exchange Act during the quarter ended September 30, 20222023 that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.


PART II.     OTHER INFORMATION

Item 1.    Legal Proceedings

Information in response to this item is provided in “Part I - Item 1. Note 13, Contingent Liabilities” and is incorporated by reference into Part II of this Quarterly Report on Form 10-Q.

Item 1A.    Risk Factors

There have been no material changes to our risk factors disclosed in our 20212022 Form 10-K.10-K, and subsequent Quarterly Reports on Form 10-Q.

Item 2.    Unregistered Sales of Equity Securities and Use of Proceeds

None.

42



Item 3.    Defaults Upon Senior Securities

None.

Item 4.    Mine Safety Disclosures

Not Applicable.

45



Item 5.    Other Information

None.The adoption or termination of contracts, instructions or written plans for the purchase or sale of our securities by our officers and directors for the three months ended September 30, 2023, which is intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act (“Rule 10b5-1 Plan”), was as follows:

NameTitleActionDate AdoptedExpiration DateAggregate # of Securities to be Sold
Gordon HenryExecutive Vice President and Chief Strategy OfficerAdoptionSeptember 14, 2023September 9, 2024278,370

None of our officers or directors adopted or terminated a “non-Rule 10b5-1 trading arrangement” as defined in Item 408 of Regulation S-K during the three months ended September 30, 2023.
43



Item 6.     Exhibits

The following documents are filed as an exhibit to this Quarterly Report on Form 10-Q:

Exhibit No.Description
2.1
3.1
3.2
10.1
31.1*
31.2*
32.1**
32.2**
101.INS*Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
101.SCH*Inline XBRL Taxonomy Extension Schema Document.
101.CAL*Inline XBRL Taxonomy Extension Calculation Linkbase Document.
101.LAB*Inline XBRL Taxonomy Extension Label Linkbase Document.
101.PRE*Inline XBRL Taxonomy Extension Presentation Linkbase Document.
101.DEF*Inline XBRL Taxonomy Extension Definition Linkbase Document
104The cover page from the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2022,2023, formatted in Inline XBRL (included in Exhibits 101).

*Filed herewith
**    Furnished herewith
+    Management contract of compensatory plan or arrangement
4644




SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

THRYV HOLDINGS, INC.
November 3, 20222, 2023By:/s/ Joseph A. Walsh
Joseph A. Walsh
Chairman of the Board and Chief Executive Officer
(Principal Executive Officer)
November 3, 20222, 2023By:/s/ Paul D. Rouse
Paul D. Rouse
Chief Financial Officer, Executive Vice President and Treasurer
(Principal Financial Officer)





4745