0001593538 us-gaap:ConsumerPortfolioSegmentMember us-gaap:OperatingSegmentsMember navi:FederalEducationLoansSegmentMember 2019-01-01 2019-09-30

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

(Mark One)

☑

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, ~~2018~~2019

☐

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File Number: 001-36228

Navient Corporation

(Exact name of registrant as specified in its charter)

Delaware	46-4054283
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)

123 Justison Street, Wilmington, Delaware	19801
(Address of principal executive offices)	(Zip Code)

(302) 283-8000

(Registrant’s telephone number, including area code)

(Former name, former address and former fiscal year, if changed since last report)

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☑ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☑ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act. ~~(Check one):~~

Large accelerated filer	☒	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
		Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

~~Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T~~ ~~(§ 232.405 of this chapter)~~ ~~during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes~~ ☑ No ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☑

~~Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date:~~SecuritiesregisteredpursuanttoSection12(b)oftheAct.

~~Class~~Titleofeachclass	~~Outstanding at September 30, 2018~~
	Trading Symbol(s)		Nameof eachexchangeon whichregistered
Common ~~Stock, $0.01~~stock, par value $.01 per share	~~257,966,088 shares~~	NAVI		The NASDAQ Global Select Market
6% Senior Notes due December 15, 2043		JSM		The NASDAQ Global Select Market

As of September 30, 2019, there were 221,036,735 shares of common stock outstanding.

Table of Contents

NAVIENT CORPORATION

TABLE OF CONTENTS

~~Table of Contents~~

PART I. ~~FINANCIA~~LFINANCIAL INFORMATION

Item 1. Financial Statements

NAVIENT CORPORATION

CONSOLIDATED BALANCE SHEETS

(In millions, except share and per share amounts)

(Unaudited)

	September 30, 2018			December 31, 2017			September 30, 2019			December 31, 2018
Assets
FFELP Loans (net of allowance for losses of $79 and $60, respectively)	$	74,257		$	81,703
Private Education Loans (net of allowance for losses of $1,226 and $1,297, respectively)		22,447			23,419
FFELP Loans (net of allowance for losses of $65 and $76, respectively)							$	66,087		$	72,253
Private Education Loans (net of allowance for losses of $1,101 and $1,201, respectively)								21,846			22,245
Investments
Available-for-sale		2			2
Held-to-maturity								21			—
Other		294			386			220			226
Total investments		296			388			241			226
Cash and cash equivalents		2,143			1,518			1,583			1,286
Restricted cash and cash equivalents		3,105			3,128			2,677			3,976
Goodwill and acquired intangible assets, net		792			810			763			786
Other assets		3,453			4,025			3,356			3,404
Total assets	$	106,493		$	114,991		$	96,553		$	104,176
Liabilities
Short-term borrowings	$	5,007		$	4,771		$	7,004		$	5,422
Long-term borrowings		96,089			105,012			84,769			93,519
Other liabilities		1,642			1,723			1,528			1,688
Total liabilities		102,738			111,506			93,301			100,629
Commitments and contingencies
Equity
Common stock, par value $0.01 per share, 1.125 billion shares authorized: 445 million and 440 million shares issued, respectively		4			4
Common stock, par value $0.01 per share, 1.125 billion shares authorized: 450 million and 445 million shares issued, respectively								4			4
Additional paid-in capital		3,142			3,077			3,188			3,145
Accumulated other comprehensive income (net of tax expense of $72 and $36, respectively)		227			61
Accumulated other comprehensive (loss) income (net of tax (benefit) expense of $(41) and $35, respectively)								(124	)		113
Retained earnings		3,186			3,004			3,527			3,218
Total Navient Corporation stockholders’ equity before treasury stock		6,559			6,146			6,595			6,480
Less: Common stock held in treasury at cost: 187 million and 177 million shares, respectively		(2,835	)		(2,692	)
Less: Common stock held in treasury at cost: 229 million and 198 million shares, respectively								(3,355	)		(2,961	)
Total Navient Corporation stockholders’ equity		3,724			3,454			3,240			3,519
Noncontrolling interest		31			31			12			28
Total equity		3,755			3,485			3,252			3,547
Total liabilities and equity	$	106,493		$	114,991		$	96,553		$	104,176

Supplemental information — assets and liabilities of consolidated variable interest entities:

	September 30, 2018		December 31, 2017		September 30, 2019		December 31, 2018
FFELP Loans	$	73,480	$	77,710	$	65,881	$	71,921
Private Education Loans		19,909		20,886		19,311		19,698
Restricted cash		3,054		3,091		2,631		3,928
Other assets, net		1,025		1,160		935		956
Short-term borrowings		2,648		2,906		5,163		4,341
Long-term borrowings		85,107		89,317		75,277		82,738
Net assets of consolidated variable interest entities	$	9,713	$	10,624	$	8,318	$	9,424

See accompanying notes to consolidated financial statements.

~~Table of Contents~~

NAVIENT CORPORATION

CONSOLIDATED STATEMENTS OF INCOME

(In millions, except per share amounts)

(Unaudited)

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,					Nine Months Ended September 30,
	2018			2017			2018			2017			2019		2018			2019			2018
Interest income:
FFELP Loans	$	759		$	681		$	2,242		$	1,979		$	706	$	759		$	2,211		$	2,242
Private Education Loans		455			445			1,327			1,204			437		455			1,317			1,327
Other loans		1			2			4			12			—		1			2			4
Cash and investments		26			12			66			29			23		26			75			66
Total interest income		1,241			1,140			3,639			3,224			1,166		1,241			3,605			3,639
Total interest expense		935			785			2,707			2,178			854		935			2,714			2,707
Net interest income		306			355			932			1,046			312		306			891			932
Less: provisions for loan losses		85			105			284			317			64		85			208			284
Net interest income after provisions for loan losses		221			250			648			729			248		221			683			648
Other income (loss):
Servicing revenue		70			75			210			221			60		70			182			210
Asset recovery and business processing revenue		106			157			313			367			123		106			364			313
Other income (loss)		28			4			29			3			9		28			37			29
Gains on sales of loans and investments		—			3			—			3
Losses on debt repurchases		(1	)		(1	)		(9	)		(1	)
Gains on sales of loans														—		—			16			—
Gains (losses) on debt repurchases														—		(1	)		59			(9	)
Gains (losses) on derivative and hedging activities, net		2			25			10			(16	)		4		2			(21	)		10
Total other income		205			263			553			577			196		205			637			553
Expenses:
Salaries and benefits		121			128			380			381			120		121			372			380
Other operating expenses		134			110			351			326			131		134			377			351
Total operating expenses		255			238			731			707			251		255			749			731
Goodwill and acquired intangible asset impairment and amortization expense		23			6			39			17			6		23			23			39
Restructuring/other reorganization expenses		1			—			10			—			2		1			4			10
Total expenses		279			244			780			724			259		279			776			780
Income before income tax expense		147			269			421			582			185		147			544			421
Income tax expense		33			93			98			206			40		33			119			98
Net income attributable to Navient Corporation	$	114		$	176		$	323		$	376
Basic earnings per common share attributable to Navient Corporation	$	.44		$	.65		$	1.23		$	1.35
Net income													$	145	$	114		$	425		$	323
Basic earnings per common share													$	.64	$	.44		$	1.81		$	1.23
Average common shares outstanding		260			269			263			279			225		260			235			263
Diluted earnings per common share attributable to Navient Corporation	$	.43		$	.64		$	1.21		$	1.32
Diluted earnings per common share													$	.63	$	.43		$	1.79		$	1.21
Average common and common equivalent shares outstanding		264			274			267			285			228		264			238			267
Dividends per common share attributable to Navient Corporation	$	.16		$	.16		$	.48		$	.48
Dividends per common share													$	.16	$	.16		$	.48		$	.48

See accompanying notes to consolidated financial statements.

~~Table of Contents~~

NAVIENT CORPORATION

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(In millions)

(Unaudited)

Three Months Ended September 30,

Nine Months Ended September 30,

2018

2017

2018

2017

Net income

$
114

$
176

$
323

$
376

Other comprehensive income:

Gains on derivatives

32

15

205

16

Reclassification adjustments for derivative (gains) losses
included in net income (interest expense)

(1
)

—

(2
)

—

Total gains on derivatives

31

15

203

16

Income tax expense

(7
)

(6
)

(50
)

(6
)
Other comprehensive income, net of tax expense

24

9

153

10

Total comprehensive income attributable to Navient
Corporation

$
138

$
185

$
476

$
386

	Three Months Ended September 30,						Nine Months Ended September 30,
	2019			2018			2019			2018
Net income	$	145		$	114		$	425		$	323
Other comprehensive income:
Gains (losses) on derivatives		(58	)		32			(311	)		205
Reclassification adjustments for derivative (gains) losses included in net income (interest expense)		(1	)		(1	)		(4	)		(2	)
Total gains (losses) on derivatives		(59	)		31			(315	)		203
Income tax (expense) benefit		15			(7	)		78			(50	)
Other comprehensive income (loss), net of tax		(44	)		24			(237	)		153
Total comprehensive income	$	101		$	138		$	188		$	476

See accompanying notes to consolidated financial statements.

~~Table of Contents~~

NAVIENT CORPORATION

~~CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY~~

~~(Dollars in millions, except share and per share amounts)~~

~~(Unaudited)~~

Accumulated

Common Stock Shares

Additional

Other

Total

Common

Paid-In

Comprehensive

Retained

Treasury

Stockholders'

Noncontrolling

Total

Issued

Treasury

Outstanding

Stock

Capital

Income (Loss)

Earnings

Stock

Equity

Interest

Equity

Balance at June 30, 2017

439,187,978

(165,083,710
)

274,104,268

$
4

$
3,056

$
7

$
2,997

$
(2,524
)

$
3,540

$
24

$
3,564

Comprehensive income:

Net income

—

—

—

—

—

—

176

—

176

—

176

Other comprehensive income (loss), net of tax

—

—

—

—

—

9

—

—

9

—

9

Total comprehensive income

—

—

—

—

—

—

—

—

185

—

185

Cash dividends:

—

Common stock ($.16 per share)

—

—

—

—

—

—

(43
)

—

(43
)

—

(43
)
Issuance of common shares

385,676

—

385,676

—

4

—

—

—

4

—

4

Stock-based compensation expense

—

—

—

—

7

—

—

—

7

—

7

Common stock repurchased

—

(11,346,367
)

(11,346,367
)

—

—

—

—

(165
)

(165
)

—

(165
)
Shares repurchased related to employee stock-based
   compensation plans

—

(131,374
)

(131,374
)

—

—

—

—

(2
)

(2
)

—

(2
)
Balance at September 30, 2017

439,573,654

(176,561,451
)

263,012,203

$
4

$
3,067

$
16

$
3,130

$
(2,691
)

$
3,526

$
24

$
3,550

Balance at June 30, 2018

444,852,383

(180,225,077
)

264,627,306

$
4

$
3,134

$
203

$
3,114

$
(2,741
)

$
3,714

$
31

$
3,745

Comprehensive income:

Net income

—

—

—

—

—

—

114

—

114

—

114

Other comprehensive income (loss), net of tax

—

—

—

—

—

24

—

—

24

—

24

Total comprehensive income

—

—

—

—

—

—

—

—

138

—

138

Cash dividends:

Common stock ($.16 per share)

—

—

—

—

—

—

(42
)

—

(42
)

—

(42
)
Dividend equivalent units related to employee
   stock-based compensation plans

—

—

—

—

—

—

—

—

—

—

—

Issuance of common shares

395,615

—

395,615

—

4

—

—

—

4

—

4

Stock-based compensation expense

—

—

—

—

4

—

—

—

4

—

4

Repurchase of common stock:

Common stock repurchased

—

(2,569,400
)

(2,569,400
)

—

—

—

—

(35
)

(35
)

—

(35
)
Derivative contract settlement:

Settlement cost, cash

—

(4,312,192
)

(4,312,192
)

—

—

—

—

(60
)

(60
)

—

(60
)
(Gain)/loss on settlement

—

—

—

—

—

—

—

4

4

—

4

Shares repurchased related to employee stock-based
   compensation plans

—

(175,241
)

(175,241
)

—

—

—

—

(3
)

(3
)

—

(3
)
Balance at September 30, 2018

445,247,998

(187,281,910
)

257,966,088

$
4

$
3,142

$
227

$
3,186

$
(2,835
)

$
3,724

$
31

$
3,755

~~See accompanying notes to consolidated financial statements.~~

~~Table of Contents~~

~~NAVIENT CORPORATION~~

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY

(Dollars in millions, except share and per share amounts)

(Unaudited)

													Accumulated																												Accumulated
	Common Stock Shares										Additional		Other								Total								Common Stock Shares										Additional		Other									Total
									Common		Paid-In		Comprehensive		Retained			Treasury			Stockholders'			Noncontrolling		Total											Common		Paid-In		Comprehensive			Retained			Treasury			Stockholders'			Noncontrolling		Total
	Issued		Treasury			Outstanding			Stock		Capital		Income (Loss)		Earnings			Stock			Equity			Interest		Equity			Issued		Treasury			Outstanding			Stock		Capital		Income (Loss)			Earnings			Stock			Equity			Interest		Equity
Balance at December 31, 2016		436,037,666		(145,173,548	)		290,864,118		$	4	$	3,022	$	6	$	2,890		$	(2,223	)	$	3,699		$	24	$	3,723
Balance at June 30, 2018																														444,852,383		(180,225,077	)		264,627,306		$	4	$	3,134	$	203		$	3,114		$	(2,741	)	$	3,714		$	31	$	3,745
Comprehensive income:
Net income		—		—			—			—		—		—		376			—			376			—		376			—		—			—			—		—		—			114			—			114			—		114
Other comprehensive income (loss), net of tax		—		—			—			—		—		10		—			—			10			—		10			—		—			—			—		—		24			—			—			24			—		24
Total comprehensive income		—		—			—			—		—		—		—			—			386			—		386			—		—			—			—		—		—			—			—			138			—		138
Cash dividends:
Common stock ($.48 per share)		—		—			—			—		—		—		(133	)		—			(133	)		—		(133	)
Dividend equivalent units related to employee stock-based compensation plans		—		—			—			—		—		—		(3	)		—			(3	)		—		(3	)
Issuance of common shares		3,535,988		—			3,535,988			—		19		—		—			—			19			—		19
Stock-based compensation expense		—		—			—			—		26		—		—			—			26			—		26
Common stock repurchased		—		(29,646,374	)		(29,646,374	)		—		—		—		—			(440	)		(440	)		—		(440	)
Shares repurchased related to employee stock-based compensation plans		—		(1,741,529	)		(1,741,529	)		—		—		—		—			(28	)		(28	)		—		(28	)
Balance at September 30, 2017		439,573,654		(176,561,451	)		263,012,203		$	4	$	3,067	$	16	$	3,130		$	(2,691	)	$	3,526		$	24	$	3,550

Balance at December 31, 2017		439,718,145		(176,667,573	)		263,050,572		$	4	$	3,077	$	61	$	3,004		$	(2,692	)	$	3,454		$	31	$	3,485
Comprehensive income:
Net income		—		—			—			—		—		—		323			—			323			—		323
Other comprehensive income (loss), net of tax		—		—			—			—		—		153		—			—			153			—		153
Total comprehensive income		—		—			—			—		—		—		—			—			476			—		476
Cash dividends:
Common stock ($.48 per share)		—		—			—			—		—		—		(126	)		—			(126	)		—		(126	)
Common stock ($.16 per share)																														—		—			—			—		—		—			(42	)		—			(42	)		—		(42	)
Dividend equivalent units related to employee stock-based compensation plans		—		—			—			—		—		—		(2	)		—			(2	)		—		(2	)		—		—			—			—		—		—			—			—			—			—		—
Issuance of common shares		5,529,853		—			5,529,853			—		43		—		—			—			43			—		43			395,615		—			395,615			—		4		—			—			—			4			—		4
Stock-based compensation expense		—		—			—			—		22		—		—			—			22			—		22			—		—			—			—		4		—			—			—			4			—		4
Repurchase of common stock:
Common stock repurchased		—		(2,569,400	)		(2,569,400	)		—		—		—		—			(35	)		(35	)		—		(35	)		—		(2,569,400	)		(2,569,400	)		—		—		—			—			(35	)		(35	)		—		(35	)
Derivative contract settlement:							—
Settlement cost, cash		—		(4,312,192	)		(4,312,192	)		—		—		—		—			(60	)		(60	)		—		(60	)		—		(4,312,192	)		(4,312,192	)		—		—		—			—			(60	)		(60	)		—		(60	)
(Gain)/loss on settlement		—		—			—			—		—		—		—			4			4			—		4			—		—			—			—		—		—			—			4			4			—		4
Shares repurchased related to employee stock-based compensation plans		—		(3,732,745	)		(3,732,745	)		—		—		—		—			(52	)		(52	)		—		(52	)		—		(175,241	)		(175,241	)		—		—		—			—			(3	)		(3	)		—		(3	)
Reclassification from adoption of ASU No. 2018-02		—		—			—			—		—		13		(13	)		—			-			—		-
Balance at September 30, 2018		445,247,998		(187,281,910	)		257,966,088		$	4	$	3,142	$	227	$	3,186		$	(2,835	)	$	3,724		$	31	$	3,755			445,247,998		(187,281,910	)		257,966,088		$	4	$	3,142	$	227		$	3,186		$	(2,835	)	$	3,724		$	31	$	3,755

Balance at June 30, 2019																														450,003,173		(219,508,895	)		230,494,278		$	4	$	3,181	$	(80	)	$	3,418		$	(3,222	)	$	3,301		$	11	$	3,312
Comprehensive income:
Net income																														—		—			—			—		—		—			145			—			145			—		145
Other comprehensive income (loss), net of tax																														—		—			—			—		—		(44	)		—			—			(44	)		—		(44	)
Total comprehensive income																														—		—			—			—		—		—			—			—			101			—		101
Cash dividends:
Common stock ($.16 per share)																														—		—			—			—		—		—			(36	)		—			(36	)		—		(36	)
Dividend equivalent units related to employee stock-based compensation plans																														—		—			—			—		—		—			—			—			—			—		—
Issuance of common shares																														465,697		—			465,697			—		4		—			—			—			4			—		4
Stock-based compensation expense																														—		—			—			—		3		—			—			—			3			—		3
Common stock repurchased																														—		(9,703,912	)		(9,703,912	)		—		—		—			—			(130	)		(130	)		—		(130	)
Shares repurchased related to employee stock-based compensation plans																														—		(219,328	)		(219,328	)		—		—		—			—			(3	)		(3	)		—		(3	)
Net activity in noncontrolling interest																														—		—			—			—		—		—			—			—			—			1		1
Balance at September 30, 2019																														450,468,870		(229,432,135	)		221,036,735		$	4	$	3,188	$	(124	)	$	3,527		$	(3,355	)	$	3,240		$	12	$	3,252

See accompanying notes to consolidated financial statements.

NAVIENT CORPORATION

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY

(Dollars in millions, except share and per share amounts)

(Unaudited)

													Accumulated
	Common Stock Shares										Additional		Other									Total
									Common		Paid-In		Comprehensive			Retained			Treasury			Stockholders'			Noncontrolling			Total
	Issued		Treasury			Outstanding			Stock		Capital		Income (Loss)			Earnings			Stock			Equity			Interest			Equity
Balance at December 31, 2017		439,718,145		(176,667,573	)		263,050,572		$	4	$	3,077	$	61		$	3,004		$	(2,692	)	$	3,454		$	31		$	3,485
Comprehensive income:
Net income		—		—			—			—		—		—			323			—			323			—			323
Other comprehensive income (loss), net of tax		—		—			—			—		—		153			—			—			153			—			153
Total comprehensive income		—		—			—			—		—		—			—			—			476			—			476
Cash dividends:
Common stock ($.48 per share)		—		—			—			—		—		—			(126	)		—			(126	)		—			(126	)
Dividend equivalent units related to employee stock-based compensation plans		—		—			—			—		—		—			(2	)		—			(2	)		—			(2	)
Issuance of common shares		5,529,853		—			5,529,853			—		43		—			—			—			43			—			43
Stock-based compensation expense		—		—			—			—		22		—			—			—			22			—			22
Repurchase of common stock:
Common stock repurchased		—		(2,569,400	)		(2,569,400	)		—		—		—			—			(35	)		(35	)		—			(35	)
Derivative contract settlement:
Settlement cost, cash		—		(4,312,192	)		(4,312,192	)		—		—		—			—			(60	)		(60	)		—			(60	)
(Gain)/loss on settlement		—		—			—			—		—		—			—			4			4			—			4
Shares repurchased related to employee stock-based compensation plans		—		(3,732,745	)		(3,732,745	)		—		—		—			—			(52	)		(52	)		—			(52	)
Reclassification from adoption of ASU No. 2018-02		—		—			—			—		—		13			(13	)		—			—			—			—
Balance at September 30, 2018		445,247,998		(187,281,910	)		257,966,088		$	4	$	3,142	$	227		$	3,186		$	(2,835	)	$	3,724		$	31		$	3,755

Balance at December 31, 2018		445,377,826		(197,940,553	)		247,437,273		$	4	$	3,145	$	113		$	3,218		$	(2,961	)	$	3,519		$	28		$	3,547
Comprehensive income:
Net income		—		—			—			—		—		—			425			—			425			—			425
Other comprehensive income (loss), net of tax		—		—			—			—		—		(237	)		—			—			(237	)		—			(237	)
Total comprehensive income		—		—			—			—		—		—			—			—			188			—			188
Cash dividends:
Common stock ($.48 per share)		—		—			—			—		—		—			(112	)		—			(112	)		—			(112	)
Dividend equivalent units related to employee stock-based compensation plans		—		—			—			—		—		—			(4	)		—			(4	)		—			(4	)
Issuance of common shares		5,091,044		—			5,091,044			—		23		—			—			—			23			—			23
Stock-based compensation expense		—		—			—			—		20		—			—			—			20			—			20
Common stock repurchased		—		(28,738,164	)		(28,738,164	)		—		—		—			—			(363	)		(363	)		—			(363	)
Shares repurchased related to employee stock-based compensation plans		—		(2,753,418	)		(2,753,418	)		—		—		—			—			(31	)		(31	)		—			(31	)
Net activity in noncontrolling interest		—		—			—			—		—		—			—			—			—			(16	)		(16	)
Balance at September 30, 2019		450,468,870		(229,432,135	)		221,036,735		$	4	$	3,188	$	(124	)	$	3,527		$	(3,355	)	$	3,240		$	12		$	3,252

See accompanying notes to consolidated financial statements.

Table of Contents

NAVIENT CORPORATION

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Dollars in millions)

(Unaudited)

	Nine Months Ended September 30,						Nine Months Ended September 30,
	2018			2017			2019			2018
Operating activities
Net income	$	323		$	376		$	425		$	323
Adjustments to reconcile net income to net cash provided by operating activities:
(Gains) on sales of loans and investments		—			(3	)
Losses on debt repurchases		9			1
(Gains) on sales of loans								(16	)		—
(Gains) losses on debt repurchases								(59	)		9
Goodwill and acquired intangible asset impairment and amortization expense		39			17			23			39
Stock-based compensation expense		22			26			20			22
Mark-to-market (gains) on derivative and hedging activities, net		(104	)		(25	)
Mark-to-market losses (gains) on derivative and hedging activities, net								211			(104	)
Provisions for loan losses		284			317			208			284
(Increase) decrease in accrued interest receivable		(19	)		90
Increase (decrease) in accrued interest payable		4			(33	)
Decrease (increase) in accrued interest receivable								123			(19	)
(Decrease) increase in accrued interest payable								(117	)		4
Decrease in other assets		194			213			133			194
(Decrease) in other liabilities		(97	)		(65	)
Total net cash provided by operating activities		655			914
Decrease in other liabilities								(120	)		(97	)
Total adjustments								406			332
Net cash provided by operating activities								831			655
Investing activities
Education loans acquired		(2,625	)		(6,343	)
Reduction of education loans:
Installment payments		10,815			11,290
Education loans acquired and originated								(3,447	)		(2,625	)
Principal payments on education loans								9,438			10,815
Proceeds from sales of education loans								408			—
Other investing activities, net		(93	)		(70	)		7			9
Purchases of other securities		(1	)		(1	)
Proceeds from sales and maturities of other securities		103			19
Purchase of subsidiaries, net of cash and restricted cash acquired		—			(77	)
Total net cash provided by investing activities		8,199			4,818
Net cash provided by investing activities								6,406			8,199
Financing activities
Borrowings collateralized by loans in trust - issued		7,144			7,024			6,149			7,144
Borrowings collateralized by loans in trust - repaid		(10,478	)		(10,929	)		(10,785	)		(10,478	)
Asset-backed commercial paper conduits, net		(3,585	)		(1,364	)		(1,941	)		(3,585	)
Long-term notes issued		495			1,353			—			495
Long-term notes repaid		(1,530	)		(1,367	)		(937	)		(1,530	)
Other financing activities, net		(77	)		(75	)		(250	)		(77	)
Common stock repurchased		(95	)		(440	)		(363	)		(95	)
Common dividends paid		(126	)		(133	)		(112	)		(126	)
Total net cash used in financing activities		(8,252	)		(5,931	)
Net increase (decrease) in cash, cash equivalents, restricted cash and restricted cash equivalents		602			(199	)
Net cash used in financing activities								(8,239	)		(8,252	)
Net (decrease) increase in cash, cash equivalents, restricted cash and restricted cash equivalents								(1,002	)		602
Cash, cash equivalents, restricted cash and restricted cash equivalents at beginning of period		4,646			4,712			5,262			4,646
Cash, cash equivalents, restricted cash and restricted cash equivalents at end of period	$	5,248		$	4,513		$	4,260		$	5,248
Cash disbursements made (refunds received) for:
Interest	$	2,515		$	2,121		$	2,711		$	2,515
Income taxes paid	$	55		$	107		$	61		$	55
Income taxes received	$	(3	)	$	—		$	(2	)	$	(3	)
Reconciliation of the Consolidated Statements of Cash Flows to the Consolidated Balance Sheets:
Cash and cash equivalents	$	2,143		$	1,248		$	1,583		$	2,143
Restricted cash and restricted cash equivalents		3,105			3,265			2,677			3,105
Total cash, cash equivalents, restricted cash and restricted cash equivalents at end of period	$	5,248		$	4,513		$	4,260		$	5,248
Supplemental cash flow information:
Noncash activity
Investing activity - Education loans	$	—		$	1,552
Operating activity - Other assets acquired and other liabilities assumed, net	$	—		$	14
Financing activity - Borrowings assumed in acquisition of education loans	$	—		$	1,566
Noncash activity:
Investing activity - Held-to-maturity asset backed securities retained related to sales of education loans							$	22		$	—
Operating activity - Servicing assets recognized upon sales of education loans							$	3		$	—

See accompanying notes to consolidated financial statements.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited)

1.Significant Accounting Policies

Basis of Presentation

The accompanying unaudited, consolidated financial statements of Navient have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) for interim financial information. Accordingly, they do not include all of the information and footnotes required by GAAP for complete consolidated financial statements. The consolidated financial statements include the accounts of Navient and its majority-owned and controlled subsidiaries and those Variable Interest Entities (“VIEs”) for which we are the primary beneficiary, after eliminating the effects of intercompany accounts and transactions. In the opinion of management, all adjustments considered necessary for a fair statement of the results for the interim periods have been included. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. Actual results could differ from those estimates. Operating results for the three and nine months ended September 30, ~~2018~~2019 are not necessarily indicative of the results for the year ending December 31, ~~2018~~2019 or for any other period. These unaudited financial statements should be read in conjunction with the audited financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, ~~2017~~2018 (the ~~“2017~~“2018 Form 10-K”). Definitions for certain capitalized terms used but not otherwise defined in this Quarterly Report on Form 10-Q can be found in our ~~2017~~2018 Form 10-K.

Reclassifications

Certain reclassifications have been made to the balances as of and for the three and nine months ended September 30, ~~2017~~2018 to be consistent with classifications adopted for ~~2018,~~2019, and had no effect on net income, total assets or total liabilities.

Recently Issued Accounting Pronouncements

Effective in ~~2018~~

~~Revenue Recognition~~

As of January 1, 2018, we adopted Accounting Standard Codification (“ASC”) 606, “Revenue from Contracts with Customers,” which requires an entity to recognize the amount of revenue to which it expects to be entitled for the transfer of promised goods or services to its customers. The contract transaction price is allocated to each distinct contractual performance obligation and recognized as revenue at a point in time or over time when or as the good or service is provided to the customer and the performance obligation is satisfied. Generally, our performance obligations are satisfied over time. In conjunction with our implementation plan, we identified revenue streams related to asset recovery and other business processing within our Federal Education Loans and Business Processing segments that are within the scope of the new standard and reviewed related contracts. We determined there was no material change in the timing of our recognition of our asset recovery and business processing revenue or expenses and we did not record a cumulative adjustment as of January 1, 2018 as a result of the adoption of ASC 606. In connection with adopting ASC 606, we recognized $8 million of revenue and $5 million of expenses in the nine months ended September 30, 2018 related to a contract in our Business Processing segment that would have not been recognized under the prior accounting standard until a later period.

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

1.~~Significant Accounting Policies (Continued)~~

The new guidance does not apply to financial instruments and transfers and servicing that are accounted for under other U.S. GAAP. Accordingly, the new revenue recognition guidance does not have an impact on our recognition of revenue and costs associated with our loan portfolios, investments, derivatives and servicing contracts. However, we considered the ASC 606 principal versus agent guidance with respect to certain asset recovery guarantor servicing contracts pursuant to which we serve in a portfolio management role and use third-party collection agencies. We determined that we are required under the new accounting standard to reflect payments to third-party collection agencies as revenue and operating expense. Under the prior accounting standards, we netted payments to third-party collection agencies against revenue. We adopted the new accounting standard using the “cumulative effect transition adjustment” which results in prospectively making this change in 2018. This change in accounting policy resulted in both asset recovery revenue and operating expense in the Federal Education Loan segment being $14 million and $33 million higher for the three and nine months ended September 30, 2018, respectively, with no impact on net income. See “Note 11 – Revenue from Contracts with Customers Accounted in Accordance with ASC 606” for the new required disclosures.

~~Classification and Measurement~~

On January 5, 2016, the Financial Accounting Standards Board (the “FASB”) issued Accounting Standards Update (“ASU”) No. 2016-01, “Recognition and Measurement of Financial Assets and Financial Liabilities,” which reconsiders the classification and measurement of financial instruments. The new standard requires certain equity instruments be measured at fair value, with fair value changes recognized in earnings. In addition, the standard requires a cumulative-effect adjustment to retained earnings as of the beginning of the reporting period of adoption. It was effective for the Company as of January 1, 2018. The adoption of this new accounting standard is immaterial to our consolidated financial statements and footnote disclosures.

~~Intra-Entity Transfer of Assets~~

On October 24, 2016, the FASB issued ASU No. 2016-16, “Income Taxes — Intra-Entity Transfer of Assets Other and Inventory,” which requires recognition of the income tax consequences of an intra-entity transfer of non-inventory assets when the transfer occurs. The new standard was effective for the Company as of January 1, 2018. The adoption of this new accounting standard is immaterial to our consolidated financial statements and footnote disclosures.

~~Income Taxes~~

On February 14, 2018, the FASB issued ASU No. 2018-02, “Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income,” which allows reclassification from Accumulated Other Comprehensive Income (Loss) (“AOCI”), as required by ASC No. 740, “Income Taxes,” to retained earnings for the residual tax effects resulting from the Tax Cuts and Jobs Act (“TCJA”) enacted on December 22, 2017. The new standard is effective for the Company as of January 1, 2019. However, early adoption is permitted and the Company adopted the standard on January 1, 2018, resulting in a decrease of $13 million to retained earnings due to the reclassification of AOCI to retained earnings.

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

1.~~Significant Accounting Policies (Continued)~~

~~Effective in~~ 2019

Leases

~~On February 25,~~In 2016, the FASB issued ASU No. 2016-02, “Leases,” which requires the identification of arrangements that should be accounted for as leases by lessees. In general, for lease arrangements exceeding a twelve-month term, these arrangements must be recognized as assets and liabilities on the balance sheet of the lessee. Under previous GAAP, all operating leases were off-balance sheet, regardless of the term. A right-of-use asset and lease obligation will be recorded for all leases with a term exceeding twelve months, whether operating or financing, while the income statement will reflect lease expense for operating leases and amortization/interest expense for financing leases. ~~The balance sheet amount recorded~~It was effective for ~~existing leases at~~ the ~~date of adoption must be calculated using~~Company on January 1, 2019 and resulted in recording a $28 million asset and liability with no change to the ~~applicable incremental borrowing rate at the date of adoption.~~income statement. The standard ~~allows the option to apply the new guidance~~was adopted prospectively ~~at the effective date,~~ without adjustment to comparative periods presented with certain practical expedients available. It will be effective for the Company as of January 1, 2019. We continue to assess the impact that adopting this new accounting standard will have on our consolidated financial statements and footnote disclosures but expect it to be immaterial.periods.

Hedging Activities

OnIn August ~~28,~~ 2017, the FASB issued ASU No. 2017-12, “Derivatives and Hedging,” which is intended to better align risk management activities and financial reporting for hedging relationships through changes to both the designation and measurement guidance for qualifying hedging relationships and the presentation of hedge results. The amendments expand and refine hedge accounting for both nonfinancial and financial risk components and are intended to better align the recognition and presentation of the effects of the hedging instrument and the hedged item in the financial statements. The new standard ~~will be~~was effective for the Company ~~as of~~on January 1, ~~2019. We continue to assess~~2019 and requires the ~~impact this new standard will have on our consolidated financial statements~~mark-to-market gains and ~~footnote disclosures but expect it~~losses from qualifying fair value hedge relationships to be ~~immaterial.~~recorded in the same line item on the income statement of the item being hedged. As a result, the mark-to-market gains and losses from fair value hedging activity are now recorded in interest expense whereas they were previously recorded in gains (losses) on derivative and hedging activities, net. This change in presentation is prospective only and resulted in $11 million and $20 million of gains being recorded in interest expense in the three and nine months ended September 30, 2019, respectively.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2019 and for the three and nine months ended

September 30, 2019 and 2018 is unaudited) (Continued)

1.Significant Accounting Policies (Continued)

Effective in 2020

Allowance for Loan Losses

~~On June 16,~~In 2016, the FASB issued ASU No. 2016-13, “Financial Instruments — Credit Losses,” which requires measurement and recognition of an allowance for loan loss that estimates remaining expected credit losses for financial assets held at the reporting date. Our current allowance for loan loss is an incurred loss model. As a result, ~~we expect~~ the new guidance will result in an increase to our allowance for loan losses. The standard is to be applied through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is effective. The standard is effective for the Company as of January 1, 2020 and will primarily impact the allowance for loan losses related to our Private Education Loans and FFELP Loans. ~~Early adoption is permitted on January 1, 2019.~~ This standard represents a significant change from existing GAAP and ~~may~~will result in material changes to the Company’s accounting for the allowance for loan losses. We are currently evaluating the impact of adopting this accounting standard on our consolidated financial statements and footnote disclosures. We currently estimate that our total allowance for loan losses will increase by approximately $750 million to $850 million upon adoption on January 1, 2020. This would have a corresponding reduction to equity of approximately $580 million to $655 million. This estimated impact is not final and is dependent upon (1) estimated loan characteristics and balances as of January 1, 2020, (2) the current economic environment and forecasted economic environment and (3) continuing review and refinement of models, methodology and judgments. As a result these estimated impacts are subject to change.

2. Allowance for Loan Losses

Our provisions for loan losses represent the periodic expense of maintaining an allowance sufficient to absorb incurred probable losses, net of expected recoveries, in the held-for-investment loan portfolios. The evaluation of the provisions for loan losses is inherently subjective, as it requires material estimates that may be susceptible to significant changes. We segregate our Private Education Loan portfolio into ~~two~~2 classes of loans in monitoring and assessing credit risk — Troubled Debt Restructurings (“TDRs”) and Non-TDRs. We believe that the allowance for loan losses is appropriate to cover probable losses incurred in the loan portfolios.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

Allowance for Loan Losses Metrics

	Three Months Ended September 30, 2018												Three Months Ended September 30, 2019
(Dollars in millions)	FFELP Loans			Private Education Loans			Other Loans			Total			FFELP Loans			Private Education Loans			Other Loans			Total
Allowance for Loan Losses
Beginning balance	$	82		$	1,297		$	10		$	1,389		$	67		$	1,151		$	—		$	1,218
Total provision		10			75			—			85			8			56			—			64
Net adjustment resulting from the change in the charge-off rate⁽¹⁾		—			(32	)		—			(32	)		—			(21	)		—			(21	)
Net charge-offs remaining⁽²⁾		(13	)		(116	)		—			(129	)		(9	)		(87	)		—			(96	)
Total net charge-offs		(13	)		(148	)		—			(161	)		(9	)		(108	)		—			(117	)
Reclassification of interest reserve⁽³⁾		—			2			—			2			—			2			—			2
Ending balance	$	79		$	1,226		$	10		$	1,315		$	65		$	1,101		$	—		$	1,166
Allowance Ending Balance:
Individually evaluated for impairment — TDR	$	—		$	1,134		$	9		$	1,143		$	—		$	998		$	—		$	998
Collectively evaluated for impairment:
Excluding Purchased Non-Credit Impaired Loans acquired at a discount and Purchased Credit Impaired Loans		79			92			1			172			65			103			—			168
Purchased Non-Credit Impaired Loans acquired at a discount⁽⁴⁾		—			—			—			—			—			—			—			—
Purchased Credit Impaired Loans⁽⁴⁾		—			—			—			—			—			—			—			—
Ending total allowance	$	79		$	1,226		$	10		$	1,315		$	65		$	1,101		$	—		$	1,166
Loans Ending Balance:
Individually evaluated for impairment — TDR	$	—		$	10,497		$	29		$	10,526		$	—		$	9,810		$	—		$	9,810
Collectively evaluated for impairment:
Excluding Purchased Non-Credit Impaired Loans acquired at a discount and Purchased Credit Impaired Loans		70,778			11,459			49			82,286			63,003			11,683			6			74,692
Purchased Non-Credit Impaired Loans acquired at a discount⁽⁴⁾		2,941			2,282			—			5,223			2,585			1,892			—			4,477
Purchased Credit Impaired Loans⁽⁴⁾		—			231			—			231			—			208			—			208
Ending total loans⁽⁵⁾	$	73,719		$	24,469		$	78		$	98,266		$	65,588		$	23,593		$	6		$	89,187
Net charge-offs as a percentage of average loans in repayment, excluding the net adjustment resulting from the change in the charge-off rate⁽¹⁾		.09	%		2.08	%		—	%					.06	%		1.60	%		—	%
Net adjustment resulting from the change in charge-off rate as a percentage of average loans in repayment⁽¹⁾		—	%		.57	%		—	%					—	%		.39	%		—	%
Allowance coverage of charge-offs		1.5			2.1			—						1.9			2.6			—
Allowance as a percentage of the ending total loan balance		.11	%		5.01	%		12.71	%					.10	%		4.67	%		—	%
Allowance as a percentage of the ending loans in repayment		.13	%		5.57	%		12.71	%					.12	%		5.08	%		—	%
Ending total loans⁽⁵⁾	$	73,719		$	24,469		$	78					$	65,588		$	23,593		$	6
Average loans in repayment	$	61,956		$	22,158		$	77					$	54,973		$	21,549		$	5
Ending loans in repayment	$	60,959		$	21,997		$	78					$	54,395		$	21,655		$	6

⁽¹⁾

In third-quarter ~~2018,~~2019, the portion of the loan amount charged off at default on Private Education Loans increased from ~~79 percent~~80.5% to ~~80.5 percent. This did not impact the provision for loan losses as previously this had been reserved through the allowance for loan losses.~~81%. This charge resulted in a ~~$32~~$21 million reduction to the balance of the receivable for partially charged-off loan balance.

⁽²⁾

Charge-offs are reported net of expected recoveries. For Private Education Loans, the expected recovery amount is transferred to the receivable for partially charged-off loan balance. Charge-offs include charge-offs against the receivable for partially charged-off loans which represents the difference between what was expected to be recovered and any shortfalls in what was actually recovered in the period. See “Receivable for Partially Charged-Off Private Education Loans” for further discussion.

⁽³⁾	Represents the additional allowance related to the amount of uncollectible interest reserved within interest income that is transferred in the period to the allowance for loan losses when interest is capitalized to a loan’s principal balance.

⁽⁴⁾

The Purchased Credit Impaired Loans’ losses are not provided for by the allowance for loan losses in the above table as these loans are separately reserved for, if needed. No allowance for loan losses has been established for these loans as of September 30, 2019. The losses of the Purchased Non-Credit Impaired Loans acquired at a discount are not provided for by the allowance for loan losses in the above table as the remaining purchased discount associated with the FFELP and Private Education Loans of $34 million and $281 million, respectively, as of September 30, 2019 is greater than the incurred losses and as a result 0 allowance for loan losses has been established for these loans as of September 30, 2019.

⁽⁵⁾	Ending total loans for Private Education Loans includes the receivable for partially charged-off loans.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2019 and for the three and nine months ended

September 30, 2019 and 2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

	Three Months Ended September 30, 2018
(Dollars in millions)	FFELP Loans			Private Education Loans			Other Loans			Total
Allowance for Loan Losses
Beginning balance	$	82		$	1,297		$	10		$	1,389
Total provision		10			75			—			85
Net adjustment resulting from the change in the charge-off rate⁽¹⁾		—			(32	)		—			(32	)
Net charge-offs remaining⁽²⁾		(13	)		(116	)		—			(129	)
Total net charge-offs		(13	)		(148	)		—			(161	)
Reclassification of interest reserve⁽³⁾		—			2			—			2
Ending balance	$	79		$	1,226		$	10		$	1,315
Allowance Ending Balance:
Individually evaluated for impairment — TDR	$	—		$	1,134		$	9		$	1,143
Collectively evaluated for impairment:
Excluding Purchased Non-Credit Impaired Loans acquired at a discount and Purchased Credit Impaired Loans		79			92			1			172
Purchased Non-Credit Impaired Loans acquired at a discount⁽⁴⁾		—			—			—			—
Purchased Credit Impaired Loans⁽⁴⁾		—			—			—			—
Ending total allowance	$	79		$	1,226		$	10		$	1,315
Loans Ending Balance:
Individually evaluated for impairment — TDR	$	—		$	10,497		$	29		$	10,526
Collectively evaluated for impairment:
Excluding Purchased Non-Credit Impaired Loans acquired at a discount and Purchased Credit Impaired Loans		70,778			11,459			49			82,286
Purchased Non-Credit Impaired Loans acquired at a discount⁽⁴⁾		2,941			2,282			—			5,223
Purchased Credit Impaired Loans⁽⁴⁾		—			231			—			231
Ending total loans⁽⁵⁾	$	73,719		$	24,469		$	78		$	98,266
Net charge-offs as a percentage of average loans in repayment, excluding the net adjustment resulting from the change in the charge-off rate⁽¹⁾		.09	%		2.08	%		—	%
Net adjustment resulting from the change in charge-off rate as a percentage of average loans in repayment⁽¹⁾		—	%		.57	%		—	%
Allowance coverage of charge-offs		1.5			2.1			—
Allowance as a percentage of the ending total loan balance		.11	%		5.01	%		12.71	%
Allowance as a percentage of the ending loans in repayment		.13	%		5.57	%		12.71	%
Ending total loans⁽⁵⁾	$	73,719		$	24,469		$	78
Average loans in repayment	$	61,956		$	22,158		$	77
Ending loans in repayment	$	60,959		$	21,997		$	78

⁽¹⁾	In third-quarter 2018, the portion of the loan amount charged off at default on Private Education Loans increased from 79% to 80.5%. This charge resulted in a $32 million reduction to the balance of the receivable for partially charged-off loan balance.

⁽²⁾

⁽³⁾	Represents the additional allowance related to the amount of uncollectible interest reserved within interest income that is transferred in the period to the allowance for loan losses when interest is capitalized to a loan’s principal balance.

⁽⁴⁾

The Purchased Credit Impaired Loans’ losses are not provided for by the allowance for loan losses in the above table as these loans are separately reserved for, if needed. No allowance for loan losses has been established for these loans as of September 30, 2018. The losses of the Purchased Non-Credit Impaired Loans acquired at a discount are not provided for by the allowance for loan losses in the above table as the remaining purchased discount associated with the FFELP and Private Education Loans of $38 million and $343 million, respectively, as of September 30, 2018 is greater than the incurred losses and as a result no0 allowance for loan losses has been established for these loans as of September 30, 2018.

⁽⁵⁾	Ending total loans for Private Education Loans includes the receivable for partially charged-off loans.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

	Three Months Ended September 30, 2017												Nine Months Ended September 30, 2019
(Dollars in millions)	FFELP Loans			Private Education Loans			Other Loans			Total			FFELP Loans			Private Education Loans			Other Loans			Total
Allowance for Loan Losses
Beginning balance	$	61		$	1,286		$	15		$	1,362		$	76		$	1,201		$	9		$	1,286
Total provision		10			95			—			105			23			185			1			208
Charge-offs⁽¹⁾		(10	)		(96	)		(3	)		(109	)
Reclassification of interest reserve⁽²⁾		—			2			—			2
Net adjustment resulting from the change in the charge-off rate⁽¹⁾														—			(21	)		—			(21	)
Net charge-offs remaining⁽²⁾														(33	)		(267	)		(2	)		(302	)
Total net charge-offs														(33	)		(288	)		(2	)		(323	)
Reclassification of interest reserve⁽³⁾														—			5			—			5
Loan sales and other transactions														—			(1	)		(8	)		(9	)
Ending balance	$	61		$	1,287		$	12		$	1,360		$	65		$	1,101		$	—		$	1,166
Allowance Ending Balance:
Individually evaluated for impairment — TDR	$	—		$	1,169		$	10		$	1,179
Individually evaluated for impairment - TDR													$	—		$	998		$	—		$	998
Collectively evaluated for impairment:
Excluding Purchased Non-Credit Impaired Loans acquired at a discount and Purchased Credit Impaired Loans		61			118			2			181			65			103			—			168
Purchased Non-Credit Impaired Loans acquired at a discount⁽³⁾		—			—			—			—
Purchased Credit Impaired Loans⁽³⁾		—			—			—			—
Purchased Non-Credit Impaired Loans acquired at a discount⁽⁴⁾														—			—			—			—
Purchased Credit Impaired Loans⁽⁴⁾														—			—			—			—
Ending total allowance	$	61		$	1,287		$	12		$	1,360		$	65		$	1,101		$	—		$	1,166
Loans Ending Balance:
Individually evaluated for impairment - TDR	$	—			10,961			30		$	10,991		$	—		$	9,810		$	—		$	9,810
Collectively evaluated for impairment
Collectively evaluated for impairment:
Excluding Purchased Non-Credit Impaired Loans acquired at a discount and Purchased Credit Impaired Loans		79,923			11,790			34			91,747			63,003			11,683			6			74,692
Purchased Non-Credit Impaired Loans acquired at a discount⁽³⁾		3,362			2,656			—			6,018
Purchased Credit Impaired Loans⁽³⁾		—			258			—			258
Ending total loans⁽⁴⁾	$	83,285		$	25,665		$	64		$	109,014
Charge-offs as a percentage of average loans in repayment		.05	%		1.63	%		16.22	%
Purchased Non-Credit Impaired Loans acquired at a discount⁽⁴⁾														2,585			1,892			—			4,477
Purchased Credit Impaired Loans⁽⁴⁾														—			208			—			208
Ending total loans⁽⁵⁾													$	65,588		$	23,593		$	6		$	89,187
Net charge-offs as a percentage of average loans in repayment, excluding the net adjustment resulting from the change in the charge-off rate⁽¹⁾														.08	%		1.64	%		—	%
Net adjustment resulting from the change in charge-off rate as a percentage of average loans in repayment⁽¹⁾														—	%		.13	%		—	%
Allowance coverage of charge-offs		1.7			3.4			.9						1.5			2.9			—
Allowance as a percentage of the ending total loan balance		.07	%		5.02	%		18.59	%					.10	%		4.67	%		—	%
Allowance as a percentage of the ending loans in repayment		.09	%		5.73	%		18.59	%					.12	%		5.08	%		—	%
Ending total loans⁽⁴⁾	$	83,285		$	25,665		$	64
Ending total loans⁽⁵⁾													$	65,588		$	23,593		$	6
Average loans in repayment	$	68,168		$	23,112		$	85					$	56,605		$	21,819		$	36
Ending loans in repayment	$	66,220		$	22,448		$	64					$	54,395		$	21,655		$	6

⁽¹⁾	In third-quarter 2019, the portion of the loan amount charged off at default on Private Education Loans increased from 80.5% to 81%. This charge resulted in a $21 million reduction to the balance of the receivable for partially charged-off loan balance.

⁽²⁾

⁽²⁾⁽³⁾

Represents the additional allowance related to the amount of uncollectible interest reserved within interest income that is transferred in the period to the allowance for loan losses when interest is capitalized to a loan’s principal balance.

⁽³⁾⁽⁴⁾

The Purchased Credit Impaired Loans’ losses are not provided for by the allowance for loan losses in the above table as these loans are separately reserved for, if needed. No allowance for loan losses has been established for these loans as of September 30, ~~2017.~~2019. The losses of the Purchased Non-Credit Impaired Loans acquired at a discount are not provided for by the allowance for loan losses in the above table as the remaining purchased discount associated with the FFELP and Private Education Loans of ~~$45~~$34 million and ~~$405~~$281 million, respectively, as of September 30, ~~2017~~2019 is greater than the incurred losses and as a result no0 allowance for loan losses has been established for these loans as of September 30, ~~2017.~~2019.

⁽⁴⁾⁽⁵⁾

Ending total loans for Private Education Loans includes the receivable for partially charged-off loans.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

	Nine Months Ended September 30, 2018
(Dollars in millions)	FFELP Loans			Private Education Loans			Other Loans			Total
Allowance for Loan Losses
Beginning balance	$	60		$	1,297		$	10		$	1,367
Total provision		60			224			—			284
Net adjustment resulting from the change in the charge-off rate⁽¹⁾		—			(32	)		—			(32	)
Net charge-offs remaining⁽²⁾		(41	)		(269	)		—			(310	)
Total net charge-offs		(41	)		(301	)		—			(342	)
Reclassification of interest reserve⁽³⁾		—			6			—			6
Ending balance	$	79		$	1,226		$	10		$	1,315
Allowance Ending Balance:
Individually evaluated for impairment - TDR	$	—		$	1,134		$	9		$	1,143
Collectively evaluated for impairment:
Excluding Purchased Non-Credit Impaired Loans acquired at a discount and Purchased Credit Impaired Loans		79			92			1			172
Purchased Non-Credit Impaired Loans acquired at a discount⁽⁴⁾		—			—			—			—
Purchased Credit Impaired Loans⁽⁴⁾		—			—			—			—
Ending total allowance	$	79		$	1,226		$	10		$	1,315
Loans Ending Balance:
Individually evaluated for impairment - TDR	$	—		$	10,497		$	29		$	10,526
Collectively evaluated for impairment:
Excluding Purchased Non-Credit Impaired Loans acquired at a discount and Purchased Credit Impaired Loans		70,778			11,459			49			82,286
Purchased Non-Credit Impaired Loans acquired at a discount⁽⁴⁾		2,941			2,282			—			5,223
Purchased Credit Impaired Loans⁽⁴⁾		—			231			—			231
Ending total loans⁽⁵⁾	$	73,719		$	24,469		$	78		$	98,266
Net charge-offs as a percentage of average loans in repayment, excluding the net adjustment resulting from the change in the charge-off rate⁽¹⁾		.09	%		1.61	%		—	%
Net adjustment resulting from the change in charge-off rate as a percentage of average loans in repayment⁽¹⁾		—	%		.19	%		—	%
Allowance coverage of charge-offs		1.4			3.0			—
Allowance as a percentage of the ending total loan balance		.11	%		5.01	%		13.02	%
Allowance as a percentage of the ending loans in repayment		.13	%		5.57	%		13.02	%
Ending total loans⁽⁵⁾	$	73,719		$	24,469		$	78
Average loans in repayment	$	63,934		$	22,367		$	74
Ending loans in repayment	$	60,959		$	21,997		$	78

⁽¹⁾	In third-quarter 2018, the portion of the loan amount charged off at default on Private Education Loans increased from ~~79 percent~~79% to ~~80.5 percent.~~80.5%. This ~~charge~~change resulted in a $32 million reduction to the balance of the receivable for partially charged-off loan balance.

⁽²⁾

⁽³⁾	Represents the additional allowance related to the amount of uncollectible interest reserved within interest income that is transferred in the period to the allowance for loan losses when interest is capitalized to a loan’s principal balance.

⁽⁴⁾

The Purchased Credit Impaired Loans’ losses are not provided for by the allowance for loan losses in the above table as these loans are separately reserved for, if needed. No allowance for loan losses has been established for these loans as of September 30, 2018. The losses of the Purchased Non-Credit Impaired Loans acquired at a discount are not provided for by the allowance for loan losses in the above table as the remaining purchased discount associated with the FFELP and Private Education Loans of $38 million and $343 million, respectively, as of September 30, 2018 is greater than the incurred losses and as a result no0 allowance for loan losses has been established for these loans as of September 30, 2018.

⁽⁵⁾	Ending total loans for Private Education Loans includes the receivable for partially charged-off loans.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

Nine Months Ended September 30, 2017

(Dollars in millions)

FFELP Loans

Private Education
Loans

Other
Loans

Total

Allowance for Loan Losses

Beginning balance

$
67

$
1,351

$
15

$
1,433

Total provision

30

285

2

317

Charge-offs⁽¹⁾

(36
)

(355
)

(5
)

(396
)
Reclassification of interest reserve⁽²⁾

—

6

—

6

Ending balance

$
61

$
1,287

$
12

$
1,360

Allowance Ending Balance:

Individually evaluated for impairment - TDR

$
—

$
1,169

$
10

$
1,179

Collectively evaluated for impairment:

Excluding Purchased Non-Credit Impaired Loans acquired at a
discount and Purchased Credit Impaired Loans

61

118

2

181

Purchased Non-Credit Impaired Loans acquired at a discount⁽³⁾

—

—

—

—

Purchased Credit Impaired Loans⁽³⁾

—

—

—

—

Ending total allowance

$
61

$
1,287

$
12

$
1,360

Loans Ending Balance:

Individually evaluated for impairment - TDR

$
—

$
10,961

$
30

$
10,991

Collectively evaluated for impairment:

Excluding Purchased Non-Credit Impaired Loans acquired at a
discount and Purchased Credit Impaired Loans

79,923

11,790

34

91,747

Purchased Non-Credit Impaired Loans acquired at a discount⁽³⁾

3,362

2,656

—

6,018

Purchased Credit Impaired Loans⁽³⁾

—

258

—

258

Ending total loans⁽⁴⁾

$
83,285

$
25,665

$
64

$
109,014

Charge-offs as a percentage of average loans in repayment

.07
%

2.14
%

3.92
%

Allowance coverage of charge-offs

1.3

2.7

1.7

Allowance as a percentage of the ending total loan balance

.07
%

5.02
%

18.59
%

Allowance as a percentage of the ending loans in repayment

.09
%

5.73
%

18.59
%

Ending total loans⁽⁴⁾

$
83,285

$
25,665

$
64

Average loans in repayment

$
68,791

$
22,180

$
186

Ending loans in repayment

$
66,220

$
22,448

$
64

⁽¹⁾

⁽²⁾	Represents the additional allowance related to the amount of uncollectible interest reserved within interest income that is transferred in the period to the allowance for loan losses when interest is capitalized to a loan’s principal balance.

⁽³⁾

The Purchased Credit Impaired Loans’ losses are not provided for by the allowance for loan losses in the above table as these loans are separately reserved for, if needed. No allowance for loan losses has been established for these loans as of September 30, 2017. The losses of the Purchased Non-Credit Impaired Loans acquired at a discount are not provided for by the allowance for loan losses in the above table as the remaining purchased discount associated with the FFELP and Private Education Loans of $45 million and $405 million, respectively, as of September 30, 2017 is greater than the incurred losses and as a result no allowance for loan losses has been established for these loans as of September 30, 2017.

⁽⁴⁾	~~Ending total loans for Private Education Loans includes the receivable for partially charged-off loans.~~

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~2. Allowance for Loan Losses (Continued)~~

Key Credit Quality Indicators

FFELP Loans are substantially insured and guaranteed as to their principal and accrued interest in the event of default. The key credit quality indicator for this portfolio is loan status. The impact of changes in loan status is incorporated quarterly into the allowance for loan losses calculation.

	FFELP Loan Delinquencies												FFELP Loan Delinquencies
	September 30, 2018						December 31, 2017						September 30, 2019						December 31, 2018
(Dollars in millions)	Balance			%			Balance			%			Balance			%			Balance			%
Loans in-school/grace/deferment⁽¹⁾	$	4,160					$	4,711					$	3,383					$	3,793
Loans in forbearance⁽²⁾		8,600						8,533						7,810						8,386
Loans in repayment and percentage of each status:
Loans current		54,005			88.6	%		59,264			87.3	%		48,785			89.7	%		53,500			89.8	%
Loans delinquent 31-60 days⁽³⁾		1,978			3.2			2,638			3.9			1,656			3.0			1,964			3.4
Loans delinquent 61-90 days⁽³⁾		947			1.6			1,763			2.6			827			1.5			910			1.5
Loans delinquent greater than 90 days⁽³⁾		4,029			6.6			4,188			6.2			3,127			5.8			3,177			5.3
Total FFELP Loans in repayment		60,959			100	%		67,853			100	%		54,395			100	%		59,551			100	%
Total FFELP Loans, gross		73,719						81,097						65,588						71,730
FFELP Loan unamortized premium		617						666						564						599
Total FFELP Loans		74,336						81,763						66,152						72,329
FFELP Loan allowance for losses		(79	)					(60	)					(65	)					(76	)
FFELP Loans, net	$	74,257					$	81,703					$	66,087					$	72,253
Percentage of FFELP Loans in repayment					82.7	%					83.7	%					82.9	%					83.0	%
Delinquencies as a percentage of FFELP Loans in repayment					11.4	%					12.7	%					10.3	%					10.2	%
FFELP Loans in forbearance as a percentage of loans in repayment and forbearance					12.4	%					11.2	%					12.6	%					12.3	%

⁽¹⁾

Loans for customers who may still be attending school or engaging in other permitted educational activities and are not yet required to make payments on their loans, e.g., residency periods for medical students or a grace period for bar exam preparation, as well as loans for customers who have requested and qualify for other permitted program deferments such as military, unemployment, or economic hardships.

⁽²⁾	Loans for customers who have used their allowable deferment time or do not qualify for deferment, that need additional time to obtain employment or who have temporarily ceased making full payments due to hardship or other factors such as disaster relief.

⁽³⁾	The period of delinquency is based on the number of days scheduled payments are contractually past due.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

For Private Education Loans, the key credit quality indicators are FICO scores, school type, the existence of a cosigner, the loan status and loan seasoning. The FICO scores and school type are assessed at origination. The other Private Education Loan key quality indicators can change and are incorporated quarterly into the allowance for loan losses calculation. The following table highlights the principal balance (excluding the receivable for partially charged-off loans) of our Private Education Loan portfolio stratified by the key credit quality indicators.

	Private Education Loan Credit Quality Indicators										Private Education Loan Credit Quality Indicators
	TDRs										TDRs
	September 30, 2018					December 31, 2017					September 30, 2019					December 31, 2018
(Dollars in millions)	Balance⁽²⁾		% of Balance			Balance⁽²⁾		% of Balance			Balance⁽³⁾		% of Balance			Balance⁽³⁾		% of Balance
Credit Quality Indicators
Original Winning FICO Scores:
FICO 640 and above	$	9,283		92	%	$	9,647		92	%	$	8,670		92	%	$	9,133		92	%
FICO below 640		848		8			889		8			792		8			836		8
Total	$	10,131		100	%	$	10,536		100	%	$	9,462		100	%	$	9,969		100	%
School Type:
Not-for-profit	$	7,997		79	%	$	8,247		78	%	$	7,524		80	%	$	7,888		79	%
For-profit		2,134		21			2,289		22			1,938		20			2,081		21
Total	$	10,131		100	%	$	10,536		100	%	$	9,462		100	%	$	9,969		100	%
Cosigners:
With cosigner(1)	$	6,258		62	%	$	6,441		61	%	$	5,904		62	%	$	6,172		62	%
Without cosigner		3,873		38			4,095		39			3,558		38			3,797		38
Total	$	10,131		100	%	$	10,536		100	%	$	9,462		100	%	$	9,969		100	%
Seasoning⁽¹⁾:
Seasoning⁽²⁾:
1-12 payments	$	365		4	%	$	506		5	%	$	247		3	%	$	335		3	%
13-24 payments		491		5			644		6			332		3			436		4
25-36 payments		723		7			947		9			515		5			660		7
37-48 payments		1,026		10			1,271		12			718		8			934		10
More than 48 payments		7,071		70			6,691		63			7,280		77			7,178		72
Not yet in repayment		455		4			477		5			370		4			426		4
Total	$	10,131		100	%	$	10,536		100	%	$	9,462		100	%	$	9,969		100	%

⁽¹⁾	Excluding Private Education Refinance Loans, which do not have a cosigner, the cosigner rate was 62% at September 30, 2019 and December 31, 2018.

⁽²⁾	Number of months in active repayment for which a scheduled payment was received.

⁽²⁾⁽³⁾

Balance equals the gross Private Education Loans.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

	Private Education Loan Credit Quality Indicators										Private Education Loan Credit Quality Indicators
	Non-TDRs										Non-TDRs
	September 30, 2018					December 31, 2017					September 30, 2019					December 31, 2018
(Dollars in millions)	Balance⁽²⁾		% of Balance			Balance⁽²⁾		% of Balance			Balance⁽³⁾		% of Balance			Balance⁽³⁾		% of Balance
Credit Quality Indicators
Original Winning FICO Scores:
FICO 640 and above	$	13,142		96	%	$	13,752		96	%	$	13,138		97	%	$	13,087		96	%
FICO below 640		508		4			592		4			390		3			475		4
Total	$	13,650		100	%	$	14,344		100	%	$	13,528		100	%	$	13,562		100	%
School Type:
Not-for-profit	$	11,499		84	%	$	12,431		87	%	$	12,073		89	%	$	11,953		88	%
For-profit		2,151		16			1,913		13			1,455		11			1,609		12
Total	$	13,650		100	%	$	14,344		100	%	$	13,528		100	%	$	13,562		100	%
Cosigners:
With cosigner(1)	$	7,453		55	%	$	9,193		64	%	$	5,558		41	%	$	6,961		51	%
Without cosigner		6,197		45			5,151		36			7,970		59			6,601		49
Total	$	13,650		100	%	$	14,344		100	%	$	13,528		100	%	$	13,562		100	%
Seasoning⁽¹⁾:
Seasoning⁽²⁾:
1-12 payments	$	2,553		19	%	$	1,424		10	%	$	3,828		28	%	$	3,353		25	%
13-24 payments		758		6			437		3			1,508		11			486		3
25-36 payments		334		2			466		3			517		4			322		2
37-48 payments		450		3			867		6			258		2			383		3
More than 48 payments		9,118		67			10,566		74			7,112		53			8,626		64
Not yet in repayment		437		3			584		4			305		2			392		3
Total	$	13,650		100	%	$	14,344		100	%	$	13,528		100	%	$	13,562		100	%

⁽¹⁾	Excluding Private Education Refinance Loans, which do not have a cosigner, the cosigner rate was 67% at September 30, 2019 and December 31, 2018.

⁽²⁾	Number of months in active repayment for which a scheduled payment was received.

⁽²⁾⁽³⁾

Balance equals the gross Private Education Loans.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

	Private Education Loan Delinquencies												Private Education Loan Delinquencies
	TDRs												TDRs
	September 30, 2018						December 31, 2017						September 30, 2019						December 31, 2018
(Dollars in millions)	Balance			%			Balance			%			Balance			%			Balance			%
Loans in-school/grace/deferment⁽¹⁾	$	455					$	477					$	370					$	426
Loans in forbearance⁽²⁾		707						681						513						518
Loans in repayment and percentage of each status:
Loans current		7,767			86.6	%		8,333			88.9	%		7,668			89.4	%		7,890			87.4	%
Loans delinquent 31-60 days⁽³⁾		385			4.3			351			3.7			291			3.4			344			3.8
Loans delinquent 61-90 days⁽³⁾		250			2.8			207			2.2			179			2.1			235			2.6
Loans delinquent greater than 90 days⁽³⁾		567			6.3			487			5.2			441			5.1			556			6.2
Total TDR loans in repayment		8,969			100	%		9,378			100	%		8,579			100	%		9,025			100	%
Total TDR loans, gross		10,131						10,536						9,462						9,969
TDR loans unamortized discount		(213	)					(225	)					(209	)					(212	)
Total TDR loans		9,918						10,311						9,253						9,757
TDR loans receivable for partially charged-off loans		366						385						348						367
TDR loans allowance for losses		(1,134	)					(1,171	)					(998	)					(1,100	)
TDR loans, net	$	9,150					$	9,525					$	8,603					$	9,024
Percentage of TDR loans in repayment					88.5	%					89.0	%					90.7	%					90.5	%
Delinquencies as a percentage of TDR loans in repayment					13.4	%					11.1	%					10.6	%					12.6	%
Loans in forbearance as a percentage of TDR loans in repayment and forbearance					7.3	%					6.8	%					5.6	%					5.4	%

⁽¹⁾	Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on their loans, e.g., residency periods for medical students or a grace period for bar exam preparation.

⁽²⁾	Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors such as disaster relief, consistent with established loan program servicing policies and procedures.

⁽³⁾	The period of delinquency is based on the number of days scheduled payments are contractually past due.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

	Private Education Loan Delinquencies												Private Education Loan Delinquencies
	Non-TDRs												Non-TDRs
	September 30, 2018						December 31, 2017						September 30, 2019						December 31, 2018
(Dollars in millions)	Balance			%			Balance			%			Balance			%			Balance			%
Loans in-school/grace/deferment⁽¹⁾	$	437					$	584					$	305					$	392
Loans in forbearance⁽²⁾		185						214						147						158
Loans in repayment and percentage of each status:
Loans current		12,838			98.6	%		13,257			97.9	%		12,958			99.1	%		12,851			98.8	%
Loans delinquent 31-60 days⁽³⁾		82			.6			120			.9			48			.4			71			.5
Loans delinquent 61-90 days⁽³⁾		39			.3			59			.4			23			.2			32			.3
Loans delinquent greater than 90 days⁽³⁾		69			.5			110			.8			47			.3			58			.4
Total non-TDR loans in repayment		13,028			100	%		13,546			100	%		13,076			100	%		13,012			100	%
Total non-TDR loans, gross		13,650						14,344						13,528						13,562
Non-TDR loans unamortized discount		(583	)					(699	)					(437	)					(547	)
Total non-TDR loans		13,067						13,645						13,091						13,015
Non-TDR loans receivable for partially charged-off loans		322						375						255						307
Non-TDR loans allowance for losses		(92	)					(126	)					(103	)					(101	)
Non-TDR loans, net	$	13,297					$	13,894					$	13,243					$	13,221
Percentage of non-TDR loans in repayment					95.4	%					94.4	%					96.7	%					95.9	%
Delinquencies as a percentage of non-TDR loans in repayment					1.4	%					2.1	%					.9	%					1.2	%
Loans in forbearance as a percentage of non- TDR loans in repayment and forbearance					1.4	%					1.6	%					1.1	%					1.2	%

⁽¹⁾	Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on their loans, e.g., residency periods for medical students or a grace period for bar exam preparation.

⁽²⁾	Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors such as disaster relief, consistent with established loan program servicing policies and procedures.

⁽³⁾	The period of delinquency is based on the number of days scheduled payments are contractually past due.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

Receivable for Partially Charged-Off Private Education Loans

At the end of each month, for loans that are 212 or more days past due, we charge off the estimated loss of a defaulted loan balance. We refer to the remaining loan balance as the “receivable for partially charged-off loans.” Actual recoveries are applied against this receivable balance. If actual periodic recoveries are less than expected, the difference is immediately charged off through the allowance for Private Education Loan losses.

The following table summarizes the activity in the receivable for partially charged-off Private Education Loans.

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Receivable at beginning of period	$	724		$	784		$	760		$	815		$	640		$	724		$	674		$	760
Expected future recoveries of current period defaults⁽¹⁾		29			24			68			88			18			29			56			68
Recoveries⁽²⁾		(33	)		(37	)		(107	)		(121	)		(31	)		(33	)		(98	)		(107	)
Charge-offs⁽³⁾		(32	)		—			(33	)		(11	)		(24	)		(32	)		(29	)		(33	)
Receivable at end of period	$	688		$	771		$	688		$	771		$	603		$	688		$	603		$	688

⁽¹⁾	Represents our estimate of the amount to be collected in the future.

⁽²⁾	Current period cash collections.

⁽³⁾

Represents the current period recovery shortfall — the difference between what was expected to be collected and what was actually collected. Additionally, in third-quarter 2018, the portion of the loan amount charged off at default increased from ~~79 percent~~79% to ~~80.5 percent. This change~~80.5%, and in third-quarter 2019, it increased from 80.5% to 81%. These changes resulted in a $21 and $32 million reduction to the balance of the receivable for partially charged-off ~~loans.~~loans in the three months ended September 30, 2019 and 2018, respectively. These amounts are included in total charge-offs as reported in the “Allowance for Private Education Loan Losses” table.

Troubled Debt Restructurings (“TDRs”)

We sometimes modify the terms of loans for customers experiencing financial difficulty. Where we have granted either a forbearance of greater than three months, an interest rate reduction or an extended repayment plan, these are classified as TDRs. Approximately ~~64 percent~~69% and ~~61 percent~~65% of the loans granted forbearance have qualified as a TDR loan at September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, respectively. The unpaid principal balance of TDR loans that were in an interest rate reduction program as of September 30, ~~2018~~2019 and December 31, ~~2017~~2018 was ~~$2.0~~$1.9 billion and ~~$2.7~~$1.8 billion, respectively.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

At September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, all of our TDR loans had a related allowance recorded. The following table provides the recorded investment, unpaid principal balance and related allowance for our TDR loans.

	TDRs				TDRs
(Dollars in millions)	September 30, 2018		December 31, 2017		September 30, 2019		December 31, 2018
Recorded investment⁽¹⁾	$	10,482	$	10,890	$	9,789	$	10,326
Total ending loans⁽²⁾	$	10,497	$	10,921	$	9,810	$	10,336
Related allowance	$	1,134	$	1,171	$	998	$	1,100

⁽¹⁾

Recorded investment is equal to the unpaid principal balance (which includes the receivable for partially charged-off loans), accrued interest and unamortized discount.

⁽²⁾

Total ending loans includes the receivable for partially charged-off loans.

The following tables provide the average recorded investment and interest income recognized for our TDR loans.

	Three Months Ended September 30,				Nine Months Ended September 30,				Three Months Ended September 30,				Nine Months Ended September 30,
(Dollars in millions)	2018		2017		2018		2017		2019		2018		2019		2018
Average recorded investment	$	10,568	$	10,944	$	10,717	$	11,016	$	9,887	$	10,568	$	10,059	$	10,717
Interest income recognized	$	196	$	180	$	563	$	528	$	194	$	196	$	586	$	563

The following table provides the amount of loans modified in the periods presented that resulted in a TDR. Additionally, the table summarizes charge-offs occurring in the TDR portfolio, as well as TDRs for which a payment default occurred in the current period within 12 months of the loan first being designated as a TDR. We define payment default as 60 days past due for this disclosure.

	Three Months Ended September 30,				Nine Months Ended September 30,				Three Months Ended September 30,				Nine Months Ended September 30,
(Dollars in millions)	2018		2017		2018		2017		2019		2018		2019		2018
Modified loans⁽¹⁾	$	163	$	200	$	470	$	618	$	113	$	163	$	369	$	470
Charge-offs⁽²⁾	$	123	$	80	$	243	$	280	$	88	$	123	$	242	$	243
Payment default	$	35	$	43	$	105	$	144	$	25	$	35	$	83	$	105

⁽¹⁾	Represents period ending balance of loans that have been modified during the period and resulted in a TDR.

⁽²⁾	Represents loans that charged off that were classified as TDRs.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

2. Allowance for Loan Losses (Continued)

Accrued Interest Receivable

The following table provides information regarding accrued interest receivable on our Private Education Loans.

(Dollars in millions)	Total		Greater Than 90 Days Past Due		Allowance for Uncollectible Interest		Total		Greater Than 90 Days Past Due		Allowance for Uncollectible Interest
September 30, 2018
September 30, 2019
TDR	$	198	$	28	$	19	$	189	$	26	$	22
Non-TDR		160		4		8		122		3		6
Total	$	358	$	32	$	27	$	311	$	29	$	28
December 31, 2017
December 31, 2018
TDR	$	196	$	20	$	20	$	205	$	26	$	23
Non-TDR		187		4		6		149		3		4
Total	$	383	$	24	$	26	$	354	$	29	$	27

3. Borrowings

The following table summarizes our borrowings.

	September 30, 2018									December 31, 2017							September 30, 2019								December 31, 2018
(Dollars in millions)	Short Term			Long Term			Total			Short Term		Long Term			Total		Short Term		Long Term			Total			Short Term			Long Term			Total
Unsecured borrowings:
Senior unsecured debt⁽¹⁾	$	2,162		$	10,765		$	12,927		$	1,306	$	12,624		$	13,930	$	1,501	$	9,006		$	10,507		$	817		$	10,674		$	11,491
Total unsecured borrowings		2,162			10,765			12,927			1,306		12,624			13,930		1,501		9,006			10,507			817			10,674			11,491
Secured borrowings:
FFELP Loan securitizations⁽²⁾		—			68,456			68,456			—		71,208			71,208		73		61,349			61,422			—			66,318			66,318
Private Education Loan securitizations⁽³⁾		1,257			11,579			12,836			686		12,646			13,332		1,578		12,049			13,627			300			12,985			13,285
FFELP Loan — other facilities		—			4,408			4,408			1,536		6,830			8,366		1,818		1,516			3,334			2,927			2,625			5,552
Private Education Loan — other facilities		1,391			1,379			2,770			684		1,710			2,394		1,694		965			2,659			1,114			1,266			2,380
Other⁽⁴⁾		204			—			204			538		—			538		324		—			324			267			—			267
Total secured borrowings		2,852			85,822			88,674			3,444		92,394			95,838		5,487		75,879			81,366			4,608			83,194			87,802
Total before hedge accounting adjustments		5,014			96,587			101,601			4,750		105,018			109,768		6,988		84,885			91,873			5,425			93,868			99,293
Hedge accounting adjustments		(7	)		(498	)		(505	)		21		(6	)		15		16		(116	)		(100	)		(3	)		(349	)		(352	)
Total	$	5,007		$	96,089		$	101,096		$	4,771	$	105,012		$	109,783	$	7,004	$	84,769		$	91,773		$	5,422		$	93,519		$	98,941

⁽¹⁾

Includes principal amount of ~~$2.2~~$1.5 billion and ~~$1.3 billion~~$817 million of short-term debt as of September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, respectively. Includes principal amount of ~~$10.9~~$9.1 billion and ~~$12.7~~$10.8 billion of long-term debt as of September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, respectively.

⁽²⁾

Includes ~~$81~~$73 million and $0 of short-term debt related to the FFELP asset-backed securitization repurchase facilities (“FFELP Loan Repurchase Facilities”) as of September 30, 2019 and December 31, 2018, respectively. Includes $214 million and $244 million of long-term debt related to the FFELP Loan ~~asset-backed securitization repurchase facilities (“~~Repurchase ~~Facilities”)~~Facilities as of September 30, ~~2018.~~2019 and December 31, 2018, respectively.

⁽³⁾

Includes ~~$1.3~~$1.6 billion and ~~$686~~$300 million of short-term debt related to the Private Education Loan asset-backed securitization repurchase facilities (“Private Education Loan Repurchase Facilities”) as of September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, respectively. Includes ~~$1.1 billion~~$921 million and ~~$1.3~~$2.0 billion of long-term debt related to the Private Education Loan Repurchase Facilities as of September 30, ~~2018,~~2019 and December 31, ~~2017,~~2018, respectively.

⁽⁴⁾	“Other” primarily includes the obligation to return cash collateral held related to derivative exposures.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

3. Borrowings (Continued)

Variable Interest Entities

We consolidated the following financing VIEs as of September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, as we are the primary beneficiary. As a result, these VIEs are accounted for as secured borrowings.

	September 30, 2018																		September 30, 2019
	Debt Outstanding								Carrying Amount of Assets Securing Debt Outstanding										Debt Outstanding								Carrying Amount of Assets Securing Debt Outstanding
(Dollars in millions)	Short Term		Long Term			Total			Loans		Cash		Other Assets			Total			Short Term		Long Term			Total			Loans		Cash		Other Assets			Total
Secured Borrowings — VIEs:
FFELP Loan securitizations⁽¹⁾	$	—	$	68,456		$	68,456		$	69,280	$	2,366	$	1,237		$	72,883		$	73	$	61,349		$	61,422		$	62,425	$	1,923	$	1,388		$	65,736
Private Education Loan securitizations⁽²⁾		1,257		11,579			12,836			16,170		528		209			16,907			1,578		12,049			13,627			15,510		555		172			16,237
FFELP Loan — other facilities		—		4,097			4,097			4,200		71		103			4,374			1,818		1,516			3,334			3,456		66		98			3,620
Private Education Loan — other facilities		1,391		1,379			2,770			3,739		89		30			3,858			1,694		965			2,659			3,801		87		27			3,915
Total before hedge accounting adjustments		2,648		85,511			88,159			93,389		3,054		1,579			98,022			5,163		75,879			81,042			85,192		2,631		1,685			89,508
Hedge accounting adjustments		—		(404	)		(404	)		—		—		(554	)		(554	)		—		(602	)		(602	)		—		—		(750	)		(750	)
Total	$	2,648	$	85,107		$	87,755		$	93,389	$	3,054	$	1,025		$	97,468		$	5,163	$	75,277		$	80,440		$	85,192	$	2,631	$	935		$	88,758

	December 31, 2017																		December 31, 2018
	Debt Outstanding								Carrying Amount of Assets Securing Debt Outstanding										Debt Outstanding								Carrying Amount of Assets Securing Debt Outstanding
(Dollars in millions)	Short Term		Long Term			Total			Loans		Cash		Other Assets			Total			Short Term		Long Term			Total			Loans		Cash		Other Assets			Total
Secured Borrowings — VIEs:
FFELP Loan securitizations⁽¹⁾	$	—	$	71,208		$	71,208		$	72,145	$	2,335	$	1,078		$	75,558		$	—	$	66,318		$	66,318		$	66,266	$	3,181	$	1,211		$	70,658
Private Education Loan securitizations⁽²⁾		686		12,646			13,332			17,739		484		237			18,460			300		12,985			13,285			16,336		536		198			17,070
FFELP Loan — other facilities		1,536		3,999			5,535			5,565		204		156			5,925			2,927		2,625			5,552			5,656		132		162			5,950
Private Education Loan — other facilities		684		1,710			2,394			3,147		68		31			3,246			1,114		1,266			2,380			3,361		79		27			3,467
Total before hedge accounting adjustments		2,906		89,563			92,469			98,596		3,091		1,502			103,189			4,341		83,194			87,535			91,619		3,928		1,598			97,145
Hedge accounting adjustments		—		(246	)		(246	)		—		—		(342	)		(342	)		—		(456	)		(456	)		—		—		(642	)		(642	)
Total	$	2,906	$	89,317		$	92,223		$	98,596	$	3,091	$	1,160		$	102,847		$	4,341	$	82,738		$	87,079		$	91,619	$	3,928	$	956		$	96,503

⁽¹⁾

Includes ~~$81~~$73 million of short-term debt, $214 million of long-term debt and $2$9 million of restricted cash related to the FFELP Loan Repurchase Facilities as of September 30, 2019. Includes $244 million of long-term debt and $9 million of restricted cash related to the FFELP Loan Repurchase Facilities as of December 31, 2018.

⁽²⁾

Includes ~~$1.3~~$1.6 billion of short-term debt, ~~$1.1 billion~~$921 million of long-term debt and ~~$127~~$45 million of restricted cash related to the Private Education Loan Repurchase Facilities as of September 30, ~~2018.~~2019. Includes ~~$686~~$300 million of short-term debt, ~~$1.3~~$2.0 billion of long-term debt and ~~$96~~$115 million of restricted cash related to the Private Education Loan Repurchase Facilities as of December 31, ~~2017.~~2018.

4. Derivative Financial Instruments

Our risk management strategy and use of and accounting for derivatives have not materially changed from that discussed in our ~~2017~~2018 Form 10-K. Please refer to “Note 7 — Derivative Financial Instruments” in our ~~2017~~2018 Form 10-K for a full discussion.

Summary of Derivative Financial Statement Impact

The following tables summarize the fair values and notional amounts of all derivative instruments at September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, and their impact on other comprehensive income and earnings for the three and nine months ended September 30, ~~2018~~2019 and ~~2017.~~2018.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

4. Derivative Financial Instruments (Continued)

Impact of Derivatives on Consolidated Balance Sheet

		Cash Flow					Fair Value						Trading						Total							Cash Flow				Fair Value⁽⁴⁾						Trading						Total
(Dollars in millions)	Hedged Risk Exposure	Sep 30, 2018		Dec 31, 2017			Sep 30, 2018			Dec 31, 2017			Sep 30, 2018			Dec 31, 2017			Sep 30, 2018			Dec 31, 2017			Hedged Risk Exposure	Sep 30, 2019		Dec 31, 2018		Sep 30, 2019			Dec 31, 2018			Sep 30, 2019			Dec 31, 2018			Sep 30, 2019			Dec 31, 2018
Fair Values⁽¹⁾
Derivative Assets:
Interest rate swaps	Interest rate	$	—	$	95		$	143		$	290		$	4		$	7		$	147		$	392		Interest rate	$	—	$	—	$	277		$	170		$	4		$	3		$	281		$	173
Cross-currency interest rate swaps	Foreign currency and interest rate		—		—			18			88			—			—			18			88		Foreign currency and interest rate		—		—		—			6			—			—			—			6
Total derivative assets⁽²⁾			—		95			161			378			4			7			165			480				—		—		277			176			4			3			281			179
Derivative Liabilities:
Interest rate swaps	Interest rate		—		(16	)		(67	)		(102	)		(61	)		(71	)		(128	)		(189	)	Interest rate		—		—		—			(34	)		(21	)		(45	)		(21	)		(79	)
Floor Income Contracts	Interest rate		—		—			—			—			(31	)		(74	)		(31	)		(74	)	Interest rate		—		—		—			—			(105	)		(53	)		(105	)		(53	)
Cross-currency interest rate swaps	Foreign currency and interest rate		—		—			(567	)		(410	)		(46	)		(44	)		(613	)		(454	)	Foreign currency and interest rate		—		—		(734	)		(639	)		—			(26	)		(734	)		(665	)
Other⁽³⁾	Interest rate		—		—			—			—			(6	)		(18	)		(6	)		(18	)	Interest rate		—		—		—			—			(1	)		(4	)		(1	)		(4	)
Total derivative liabilities⁽²⁾			—		(16	)		(634	)		(512	)		(144	)		(207	)		(778	)		(735	)			—		—		(734	)		(673	)		(127	)		(128	)		(861	)		(801	)
Net total derivatives		$	—	$	79		$	(473	)	$	(134	)	$	(140	)	$	(200	)	$	(613	)	$	(255	)		$	—	$	—	$	(457	)	$	(497	)	$	(123	)	$	(125	)	$	(580	)	$	(622	)

⁽¹⁾

Fair values reported are exclusive of collateral held and pledged and accrued interest. Assets and liabilities are presented without consideration of master netting agreements. Derivatives are carried on the balance sheet based on net position by counterparty under master netting agreements, and classified in other assets or other liabilities depending on whether in a net positive or negative position.

⁽²⁾	The following table reconciles gross positions without the impact of master netting agreements to the balance sheet classification:

	Other Assets						Other Liabilities						Other Assets						Other Liabilities
(Dollar in millions)	September 30, 2018			December 31, 2017			September 30, 2018			December 31, 2017			September 30, 2019			December 31, 2018			September 30, 2019			December 31, 2018
Gross position	$	165		$	480		$	(778	)	$	(735	)	$	281		$	179		$	(861	)	$	(801	)
Impact of master netting agreements		(23	)		(42	)		23			42			(32	)		(22	)		32			22
Derivative values with impact of master netting agreements (as carried on balance sheet)		142			438			(755	)		(693	)		249			157			(829	)		(779	)
Cash collateral (held) pledged		(203	)		(536	)		245			235			(324	)		(266	)		183			188
Net position	$	(61	)	$	(98	)	$	(510	)	$	(458	)	$	(75	)	$	(109	)	$	(646	)	$	(591	)

⁽³⁾ ~~“Other” includes derivatives related to our Total Return Swap Facility.~~

⁽³⁾	“Other” includes derivatives related to our Total Return Swap Facility.

⁽⁴⁾	The following table shows the carrying value of liabilities in fair value hedges and the related fair value hedging adjustments to these liabilities:

	As of September 30, 2019					As of December 31, 2018
(Dollar in millions)	Carrying Value		Hedge Basis Adjustments			Carrying Value		Hedge Basis Adjustments
Short-term borrowings	$	1,513	$	16		$	664	$	(3	)
Long-term borrowings	$	12,025	$	(135	)	$	13,657	$	(368	)

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

4. Derivative Financial Instruments (Continued)

The above fair values at September 30, 2018 reflect rule changes adopted by clearing organizations that require entities to treat derivative assets, liabilities and the related variation margin as a settlement of the derivative position for legal and accounting purposes, rather than recording these positions on a gross basis with a related collateral receivable or payable. As a result, the tables above reflect a reduction of $286 million of derivative assets and $233 million of derivative liabilities as of September 30, 2018, that previously were reported on a gross basis but are now settled and not subject to collateral.

~~The above fair values also~~ include adjustments when necessary for counterparty credit risk for both when we are exposed to the counterparty, net of collateral postings, and when the counterparty is exposed to us, net of collateral postings. The net adjustments decreased the asset position at September 30, ~~2018~~2019 and December 31, ~~2017~~2018 by ~~$16~~$12 million and $6$26 million, respectively. In addition, the above fair values reflect adjustments for illiquid derivatives as indicated by a wide bid/ask spread in the interest rate indices to which the derivatives are indexed. These adjustments decreased the overall net asset positions at September 30, ~~2018~~2019 and December 31, ~~2017~~2018 by ~~$21~~$13 million and ~~$30~~$19 million, respectively.

	Cash Flow				Fair Value				Trading				Total				Cash Flow				Fair Value				Trading				Total
(Dollars in billions)	Sep 30, 2018		Dec 31, 2017		Sep 30, 2018		Dec 31, 2017		Sep 30, 2018		Dec 31, 2017		Sep 30, 2018		Dec 31, 2017		Sep 30, 2019		Dec 31, 2018		Sep 30, 2019		Dec 31, 2018		Sep 30, 2019		Dec 31, 2018		Sep 30, 2019		Dec 31, 2018
Notional Values:
Interest rate swaps	$	26.5	$	24.1	$	11.6	$	12.4	$	61.6	$	72.0	$	99.7	$	108.5	$	22.1	$	21.4	$	9.6	$	10.3	$	50.1	$	66.9	$	81.8	$	98.6
Floor Income Contracts		—		—		—		—		27.9		21.9		27.9		21.9		—		—		—		—		21.2		27.9		21.2		27.9
Cross-currency interest rate swaps		—		—		4.6		6.7		.3		.3		4.9		7.0		—		—		4.1		4.5		—		.2		4.1		4.7
Other⁽¹⁾		—		—		—		—		.3		.5		.3		.5		—		—		—		—		.1		.2		.1		.2
Total derivatives	$	26.5	$	24.1	$	16.2	$	19.1	$	90.1	$	94.7	$	132.8	$	137.9	$	22.1	$	21.4	$	13.7	$	14.8	$	71.4	$	95.2	$	107.2	$	131.4

⁽¹⁾	“Other” includes derivatives related to our Total Return Swap Facility.

Mark-to-MarketImpact of Derivatives on Consolidated Statements of Income

	Total Gains (Losses)
	Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2019			2018			2019			2018
Fair Value Hedges:
Interest Rate Swaps
Gains (losses) recognized in net income on derivatives	$	84		$	(63	)	$	374		$	(321	)
Gains (losses) recognized in net income on hedged items		(81	)		66			(398	)		356
Net fair value hedge ineffectiveness gains (losses)		3			3			(24	)		35
Cross currency interest rate swaps
Gains (losses) recognized in net income on derivatives		(130	)		(19	)		(101	)		(227	)
Gains (losses) recognized in net income on hedged items		138			28			145			157
Net fair value hedge ineffectiveness gains (losses)		8			9			44			(70	)
Total fair value hedges⁽¹⁾⁽²⁾		11			12			20			(35	)
Cash Flow Hedges:
Total cash flow hedges⁽²⁾		—			—			—			—
Trading:
Interest rate swaps		12			(8	)		35			10
Floor income contracts		(8	)		6			(56	)		39
Cross currency interest rate swaps		—			(9	)		(2	)		(7	)
Other		—			1			2			3
Total trading derivatives⁽³⁾		4			(10	)		(21	)		45
Mark-to-market gains (losses) recognized	$	15		$	2		$	(1	)	$	10

⁽¹⁾	Recorded in interest expense in the consolidated statements of income for 2019 with the adoption of ASU No, 2017-12. Recorded in “gains (losses) on derivatives and hedging activities, net” in the consolidated statements of income in 2018.

⁽²⁾	The accrued interest income (expense) on fair value hedges and cash flow hedges is recorded in interest expense and is excluded from this table.

⁽³⁾	Recorded in “gains (losses) on derivatives and hedging activities, net” in the consolidated statements of income.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

4. Derivative Financial Instruments (Continued)

~~Impact of Derivatives on Consolidated Statements of Income~~

Total Gains (Losses)⁽¹⁾

Three Months Ended
September 30,

Nine Months Ended
September 30,

(Dollars in millions)

2018

2017

2018

2017

Fair Value Hedges:⁽²⁾

Interest Rate Swaps

Gains (losses) recognized in net income on derivatives

$
(63
)

$
(28
)

$
(321
)

$
(94
)
Gains (losses) recognized in net income on hedged items

66

39

356

62

Net fair value hedge ineffectiveness gains (losses)

3

11

35

(32
)
Cross currency interest rate swaps

Gains (losses) recognized in net income on derivatives

(19
)

261

(227
)

837

Gains (losses) recognized in net income on hedged items

28

(262
)

157

(866
)
Net fair value hedge ineffectiveness gains (losses)

9

(1
)

(70
)

(29
)
Total fair value hedges

12

10

(35
)

(61
)
Cash Flow Hedges⁽²⁾:

Interest rate swaps⁽³⁾

—

—

—

—

Total cash flow hedges

—

—

—

—

Trading

Interest rate swaps

(8
)

6

10

16

Floor income contracts

6

15

39

43

Cross currency interest rate swaps

(9
)

(1
)

(7
)

5

Other

1

(5
)

3

(19
)
Total trading derivatives

(10
)

15

45

45

Gains (losses) on derivative and hedging activities, net

$
2

$
25

$
10

$
(16
)

⁽¹⁾	~~Recorded in “Gains (losses) on derivative and hedging activities, net” in the consolidated statements of income.~~

⁽²⁾	~~The accrued interest income (expense) on fair value hedges and cash flow hedges is recorded in net interest income (expense) and is excluded from this table.~~

⁽³⁾	~~Represents ineffectiveness related to cash flow hedges.~~

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~4. Derivative Financial Instruments (Continued)~~

Collateral

Collateral held and pledged related to derivative exposures between us and our derivative counterparties are detailed in the following table:

(Dollars in millions)	September 30, 2018		December 31, 2017		September 30, 2019		December 31, 2018
Collateral held:
Cash (obligation to return cash collateral is recorded in short-term borrowings)	$	203	$	536	$	324	$	266
Securities at fair value — corporate derivatives (not recorded in financial statements)⁽¹⁾		—		—		—		—
Securities at fair value — on-balance sheet securitization derivatives (not recorded in financial statements)⁽²⁾		116		297		73		90
Total collateral held	$	319	$	833	$	397	$	356
Derivative asset at fair value including accrued interest	$	143	$	618	$	270	$	210
Collateral pledged to others:
Cash (right to receive return of cash collateral is recorded in investments)	$	245	$	235	$	183	$	188
Total collateral pledged	$	245	$	235	$	183	$	188
Derivative liability at fair value including accrued interest and premium receivable	$	745	$	659	$	843	$	752

⁽¹⁾ ~~The Company has the ability to sell or re-pledge securities it holds as collateral.~~

⁽¹⁾	The Company has the ability to sell or re-pledge securities it holds as collateral.

⁽²⁾	The trusts do not have the ability to sell or re-pledge securities they hold as collateral.

Our corporate derivatives contain credit contingent features. At our current unsecured credit rating, we have fully collateralized our corporate derivative liability position (including accrued interest and net of premiums receivable) of ~~$156~~$79 million with our counterparties. Downgrades in our unsecured credit rating would not result in any additional collateral ~~requirements, except to increase the frequency of collateral calls.~~requirements. Trust related derivatives do not contain credit contingent features related to our or the trusts’ credit ratings.

5. Other Assets

The following table provides the detail of our other assets.

(Dollars in millions)	September 30, 2018		December 31, 2017		September 30, 2019		December 31, 2018
Accrued interest receivable, net	$	1,863	$	1,965
Accrued interest receivable					$	1,897	$	1,999
Benefit and insurance-related investments		488		481		457		470
Income tax asset, net current and deferred		269		380
Income tax asset, net (current and deferred)						288		271
Derivatives at fair value		142		438		249		157
Fixed assets, net		138		156		134		136
Accounts receivable		107		108		88		95
Other loans, net		68		59		6		69
Other		378		438		237		207
Total	$	3,453	$	4,025	$	3,356	$	3,404

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~6. Business Combinations, Goodwill and Acquired Intangible Assets~~

~~Business Combinations~~

Acquisitions are accounted for under the acquisition method of accounting as defined in ASC 805, “Business Combinations.” The Company allocates the purchase price to the fair value of the acquired tangible assets, liabilities and identifiable intangible assets as of the acquisition date as determined by an independent appraiser.

~~Acquisition of Earnest~~

In November 2017, Navient acquired a 95 percent majority controlling interest in Earnest for approximately $149 million in cash. Earnest is a leading financial technology and education finance company that originates Private Education Refinance Loans. We have engaged an independent appraiser to assist in the valuation of the assets acquired and liabilities assumed including identifiable intangible assets, primarily the trade name and developed technology. The purchase price allocation will be completed in the fourth quarter 2018. The preliminary estimate of goodwill is $74 million. The results of operations of Earnest have been included in Navient’s consolidated financial statements since the acquisition date and are reflected in Navient’s Consumer Lending segment and its Private Education Refinance Loans reporting unit. Navient has not disclosed the pro forma impact of this acquisition to the results of operations for the three and nine months ended September 30, 2018 and 2017, as the pro forma impact was deemed immaterial.

~~Acquisition of Duncan Solutions~~

In July 2017, Navient acquired a 100 percent controlling interest in Duncan Solutions for approximately $86 million in cash. Duncan Solutions is a leading transportation revenue management company serving municipalities and toll authorities, offering a range of technology-enabled products and services to support its clients’ parking and tolling operations. We engaged an independent appraiser to assist in the valuation of the assets acquired and liabilities assumed including identifiable intangible assets, primarily customer relationships, the trade name and developed technology. In July 2018, the Company finalized its purchase price allocation for Duncan Solutions, which resulted in an excess purchase price over the fair value of net assets acquired, or goodwill, of $39 million. The results of operations of Duncan Solutions have been included in Navient’s consolidated financial statements since the acquisition date and are reflected in Navient’s Business Processing segment and its Government Services reporting unit. Navient has not disclosed the pro forma impact of this acquisition to the results of operations for the three and nine months ended September 30, 2018 and 2017, as the pro forma impact was deemed immaterial.

~~Goodwill~~

Goodwill resulting from our acquisitions is assigned to a reporting unit or units. A reporting unit is the same or one level below an operating segment. As discussed in “Note 12 – Segment Reporting," we have the following new reportable operating segments effective first-quarter 2018: Federal Education Loans, Consumer Lending, Business Processing and Other. As a result of this change in our reporting structure, our reporting units with goodwill as of September 30, 2018 include (1) FFELP Loans and Federal Education Loan Servicing, both of which are included in our Federal Education Loans reportable operating segment, (2) Private Education Loans and Private Education Refinance Loans (inclusive of what formerly constituted our Earnest reporting unit), both of which are included in our Consumer Lending reportable operating segment, and (3) Government Services (inclusive of what formerly constituted our Gila reporting unit and other government services lines of business previously included in our Contingency reporting unit) and Healthcare Services, both of which are included in our Business Processing reportable operating segment. There was no change in our allocation of goodwill as a result of this change in reportable operating segments and reporting units.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

6. ~~Business Combinations, Goodwill and Acquired Intangible Assets (Continued)~~

~~Interim Goodwill and Acquired Intangible Asset Impairment Testing~~

In third-quarter 2018, we wrote off a $16 million toll services relationship intangible asset as a result of receiving a notice of termination related to a toll services contract in our Government Services reporting unit. As a result of this termination, we also performed a valuation of the $136 million of goodwill within this reporting unit and concluded the goodwill was not impaired as the fair value of the reporting unit was 56 percent greater than the book basis. We estimated the fair value of the reporting unit utilizing a market approach which applies market-based revenue, EBITDA and net income multiples from comparable publicly-traded companies to the reporting unit’s revenue, EBITDA and net income indicators.

7. Stockholders’ Equity

The following table summarizes common share repurchases and issuances.

	Three Months Ended September 30,				Nine Months Ended September 30,				Three Months Ended September 30,				Nine Months Ended September 30,
	2018		2017		2018		2017		2019		2018		2019		2018
Common stock repurchased⁽¹⁾		6,881,592		11,346,367		6,881,592		29,646,374		9,703,912		6,881,592		28,738,164		6,881,592
Average purchase price per share	$	13.90	$	14.55	$	13.90	$	14.85	$	13.40	$	13.90	$	12.63	$	13.90
Shares repurchased related to employee stock-based compensation plans⁽²⁾		175,241		131,374		3,732,745		1,741,529
Shares repurchased related to employee stock- based compensation plans⁽²⁾										219,328		175,241		2,753,418		3,732,745
Average purchase price per share	$	13.90	$	15.34	$	13.77	$	15.56	$	14.28	$	13.90	$	11.21	$	13.77
Common shares issued⁽³⁾		395,615		385,676		5,529,853		3,535,988		465,697		395,615		5,091,044		5,529,853

⁽¹⁾	Common shares purchased under our share repurchase program.

⁽²⁾	Comprises shares withheld from stock option exercises and vesting of restricted stock for employees’ tax withholding obligations and shares tendered by employees to satisfy option exercise costs.

⁽³⁾	Common shares issued under our various compensation and benefit plans.

The closing price of our common stock on September ~~28, 2018~~30, 2019 was ~~$13.48.~~$12.80.

Dividend and Share Repurchase Program

In the three and nine months ended September 30, 2019, we paid $36 million ($0.16 per share) and $112 million ($0.48 per share), respectively, of common stock dividends. In the three and nine months ended September 30, 2018, we paid a$42 million ($0.16 per share) and $126 million ($0.48 per share), respectively, of common stock ~~dividend~~dividends.

In the three and nine months ended September 30, 2019, we repurchased 9.7 million and 28.7 million shares of ~~$0.16 per share.~~

common stock for $130 million and $363 million, respectively. In the three and nine months ended September 30, 2018, we repurchased 6.9 million common shares for $95 million. Our board of directors authorized a ~~new~~ $500 million share repurchase program in September 2018. As of September 30, ~~2018,~~2019, the remaining common share repurchase authority under this program was ~~$565~~$77 million.

In ~~the nine months ended September 30, 2017, we repurchased 29.6 million shares~~October 2019, our board of ~~common stock for $440 million.~~directors approved an additional $1 billion multi-year share repurchase program.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

8.7. Earnings per Common Share

Basic earnings per common share (“EPS”) are calculated using the weighted average number of shares of common stock outstanding during each period. A reconciliation of the numerators and denominators of the basic and diluted EPS calculations follows.

	Three Months Ended September 30,				Nine Months Ended September 30,				Three Months Ended September 30,				Nine Months Ended September 30,
(In millions, except per share data)	2018		2017		2018		2017		2019		2018		2019		2018
Numerator:
Net income attributable to Navient Corporation	$	114	$	176	$	323	$	376
Net income									$	145	$	114	$	425	$	323
Denominator:
Weighted average shares used to compute basic EPS		260		269		263		279		225		260		235		263
Effect of dilutive securities:
Dilutive effect of stock options, restricted stock, restricted stock units, performance stock units, derivative contracts and Employee Stock Purchase Plan (“ESPP”)⁽¹⁾		4		5		4		6
Dilutive effect of stock options, restricted stock, restricted stock units, performance stock units, and Employee Stock Purchase Plan (“ESPP”)⁽¹⁾										3		4		3		4
Dilutive potential common shares⁽²⁾		4		5		4		6		3		4		3		4
Weighted average shares used to compute diluted EPS		264		274		267		285		228		264		238		267
Basic earnings per common share attributable to Navient Corporation	$	.44	$	.65	$	1.23	$	1.35
Diluted earnings per common share attributable to Navient Corporation	$	.43	$	.64	$	1.21	$	1.32
Basic earnings per common share									$	.64	$	.44	$	1.81	$	1.23
Diluted earnings per common share									$	.63	$	.43	$	1.79	$	1.21

⁽¹⁾

Includes the potential dilutive effect of additional common shares that are issuable upon exercise of outstanding stock options, restricted stock, restricted stock units, performance stock units and the outstanding commitment to issue shares under applicable ESPPs, determined by the treasury stock ~~method, and derivative contracts determined by the reverse treasury stock~~ method.

⁽²⁾

For the three months ended September 30, ~~2018~~2019 and ~~2017,~~2018, securities covering approximately 64 million and 56 million shares, respectively, were outstanding but not included in the computation of diluted earnings per share because they were anti-dilutive. For the nine months ended September 30, ~~2018~~2019 and ~~2017,~~2018, securities covering approximately 64 million and 56 million shares, respectively, were outstanding but not included in the computation of diluted earnings per share because they were ~~anti-dilutive~~anti-dilutive.

8. Fair Value Measurements

We use estimates of fair value in applying various accounting standards in our financial statements. We categorize our fair value estimates based on a hierarchical framework associated with three levels of price transparency utilized in measuring financial instruments at fair value. Please refer to “Note 12 — Fair Value Measurements” in our ~~2017~~2018 Form 10-K for a full discussion.

During the three and nine months ended September 30, ~~2018,~~2019, there were no significant transfers of financial instruments between levels, or changes in our methodology or assumptions used to value our financial instruments.

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~9. Fair Value Measurements (Continued)~~

The following table summarizes the valuation of our financial instruments that are marked-to-market on a recurring basis.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2019 and for the three and nine months ended

September 30, 2019 and 2018 is unaudited) (Continued)

8. Fair Value Measurements (Continued)

	Fair Value Measurements on a Recurring Basis																						Fair Value Measurements on a Recurring Basis
	September 30, 2018											December 31, 2017											September 30, 2019											December 31, 2018
(Dollars in millions)	Level 1		Level 2			Level 3			Total			Level 1		Level 2			Level 3			Total			Level 1		Level 2			Level 3			Total			Level 1		Level 2			Level 3			Total
Assets
Available-for-sale investments:
Agency residential mortgage- backed securities	$	—	$	—		$	—		$	—		$	—	$	—		$	—		$	—
Other		—		2			—			2			—		2			—			2
Total available-for-sale investments		—		2			—			2			—		2			—			2
Derivative instruments:⁽¹⁾
Interest rate swaps		—		144			3			147			—		388			4			392		$	—	$	279		$	2		$	281		$	—	$	171		$	2		$	173
Cross-currency interest rate swaps		—		—			18			18			—		—			88			88			—		—			—			—			—		—			6			6
Total derivative assets⁽²⁾		—		144			21			165			—		388			92			480			—		279			2			281			—		171			8			179
Total	$	—	$	146		$	21		$	167		$	—	$	390		$	92		$	482		$	—	$	279		$	2		$	281		$	—	$	171		$	8		$	179
Liabilities⁽³⁾
Derivative instruments⁽¹⁾
Interest rate swaps	$	—	$	(96	)	$	(32	)	$	(128	)	$	—	$	(144	)	$	(45	)	$	(189	)	$	—	$	—		$	(21	)	$	(21	)	$	—	$	(50	)	$	(29	)	$	(79	)
Floor Income Contracts		—		(31	)		—			(31	)		—		(74	)		—			(74	)		—		(105	)		—			(105	)		—		(53	)		—			(53	)
Cross-currency interest rate swaps		—		(46	)		(567	)		(613	)		—		(44	)		(410	)		(454	)		—		—			(734	)		(734	)		—		(26	)		(639	)		(665	)
Other		—		—			(6	)		(6	)		—		—			(18	)		(18	)		—		—			(1	)		(1	)		—		—			(4	)		(4	)
Total derivative liabilities⁽²⁾		—		(173	)		(605	)		(778	)		—		(262	)		(473	)		(735	)		—		(105	)		(756	)		(861	)		—		(129	)		(672	)		(801	)
Total	$	—	$	(173	)	$	(605	)	$	(778	)	$	—	$	(262	)	$	(473	)	$	(735	)	$	—	$	(105	)	$	(756	)	$	(861	)	$	—	$	(129	)	$	(672	)	$	(801	)

⁽¹⁾	Fair value of derivative instruments excludes accrued interest and the value of collateral.

⁽²⁾	See “Note 4—Derivative Financial Instruments” for a reconciliation of gross positions without the impact of master netting agreements to the balance sheet classification.

⁽³⁾	Borrowings which are the hedged items in a fair value hedge relationship and which are adjusted for changes in value due to benchmark interest rates only are not carried at full fair value and are not reflected in this table.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

9.8. Fair Value Measurements (Continued)

The following tables summarize the change in balance sheet carrying value associated with level 3 financial instruments carried at fair value on a recurring basis.

	Three Months Ended September 30,																								Three Months Ended September 30,
	2018												2017												2019												2018
	Derivative instruments												Derivative instruments												Derivative instruments												Derivative instruments
(Dollars in millions)	Interest Rate Swaps			Cross Currency Interest Rate Swaps			Other			Total Derivative Instruments			Interest Rate Swaps			Cross Currency Interest Rate Swaps			Other			Total Derivative Instruments			Interest Rate Swaps			Cross Currency Interest Rate Swaps			Other			Total Derivative Instruments			Interest Rate Swaps			Cross Currency Interest Rate Swaps			Other			Total Derivative Instruments
Balance, beginning of period	$	(33	)	$	(529	)	$	(8	)	$	(570	)	$	(48	)	$	(666	)	$	(22	)	$	(736	)	$	(21	)	$	(603	)	$	(2	)	$	(626	)	$	(33	)	$	(529	)	$	(8	)	$	(570	)
Total gains/(losses):
Included in earnings⁽¹⁾		3			(52	)		1			(48	)		1			231			(5	)		227			2			(160	)		1			(157	)		3			(52	)		1			(48	)
Included in other comprehensive income		—			—			—			—			—			—			—			—			—			—			—			—			—			—			—			—
Settlements		1			32			1			34			1			30			3			34			—			29			—			29			1			32			1			34
Transfers in and/or out of level 3		—			—			—			—			—			—			—			—			—			—			—			—			—			—			—			—
Balance, end of period	$	(29	)	$	(549	)	$	(6	)	$	(584	)	$	(46	)	$	(405	)	$	(24	)	$	(475	)	$	(19	)	$	(734	)	$	(1	)	$	(754	)	$	(29	)	$	(549	)	$	(6	)	$	(584	)
Change in mark-to-market gains/(losses) relating to instruments still held at the reporting date⁽²⁾	$	4		$	(20	)	$	2		$	(14	)	$	3		$	227		$	(2	)	$	228		$	2		$	(131	)	$	1		$	(128	)	$	4		$	(20	)	$	2		$	(14	)

	Nine Months Ended September 30,																								Nine Months Ended September 30,
	2018												2017												2019												2018
	Derivative instruments												Derivative instruments												Derivative instruments												Derivative instruments
(Dollars in millions)	Interest Rate Swaps			Cross Currency Interest Rate Swaps			Other			Total Derivative Instruments			Interest Rate Swaps			Cross Currency Interest Rate Swaps			Other			Total Derivative Instruments			Interest Rate Swaps			Cross Currency Interest Rate Swaps			Other			Total Derivative Instruments			Interest Rate Swaps			Cross Currency Interest Rate Swaps			Other			Total Derivative Instruments
Balance, beginning of period	$	(41	)	$	(322	)	$	(18	)	$	(381	)	$	(46	)	$	(1,243	)	$	(13	)	$	(1,302	)	$	(27	)	$	(633	)	$	(4	)	$	(664	)	$	(41	)	$	(322	)	$	(18	)	$	(381	)
Total gains/(losses):
Included in earnings⁽¹⁾		10			(317	)		7			(300	)		(4	)		750			(19	)		727			6			(194	)		2			(186	)		10			(317	)		7			(300	)
Included in other comprehensive income		—			—			—			—			—			—			—			—			—			—			—			—			—			—			—			—
Settlements		2			90			5			97			4			88			8			100			2			93			1			96			2			90			5			97
Transfers in and/or out of level 3		—			—			—			—			—			—			—			—			—			—			—			—			—			—			—			—
Balance, end of period	$	(29	)	$	(549	)	$	(6	)	$	(584	)	$	(46	)	$	(405	)	$	(24	)	$	(475	)	$	(19	)	$	(734	)	$	(1	)	$	(754	)	$	(29	)	$	(549	)	$	(6	)	$	(584	)
Change in mark-to-market gains/(losses) relating to instruments still held at the reporting date⁽²⁾	$	11		$	(200	)	$	12		$	(177	)	$	—		$	712		$	(11	)	$	701		$	7		$	(101	)	$	3		$	(91	)	$	11		$	(200	)	$	12		$	(177	)

⁽¹⁾	“Included in earnings” is comprised of the following amounts recorded in the specified line item in the consolidated statements of income:

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Gains (losses) on derivative and hedging activities, net	$	(16	)	$	257		$	(210	)	$	815		$	3		$	(16	)	$	8		$	(210	)
Interest expense		(32	)		(30	)		(90	)		(88	)		(160	)		(32	)		(194	)		(90	)
Total	$	(48	)	$	227		$	(300	)	$	727		$	(157	)	$	(48	)	$	(186	)	$	(300	)

⁽²⁾

Recorded in “gains (losses) on derivative and hedging activities, net” in the consolidated statements of ~~income.~~income for interest rate swaps and other. Recorded in interest expense for cross currency interest rate swaps in fair value hedges for 2019 with the adoption of ASU No. 2017-12. Recorded in “gains (losses) on derivatives and hedging activities, net” for cross currency interest rate swaps in 2018.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

9.8. Fair Value Measurements (Continued)

The following table presents the significant inputs that are unobservable or from inactive markets used in the recurring valuations of the level 3 financial instruments detailed above.

(Dollars in millions)	Fair Value at September 30, 2018			Valuation Technique	Input	Range (Weighted Average)	Fair Value at September 30, 2019			Valuation Technique	Input	Range (Weighted Average)
Derivatives
Prime/LIBOR basis swaps	$	(29	)	Discounted cash flow	Constant Prepayment Rate	7%	$	(19	)	Discounted cash flow	Constant Prepayment Rate	8%
					Bid/ask adjustment to	.08% — .08%					Bid/ask adjustment to	.08% — .08%
					discount rate	(.08%)					discount rate	(.08%)
Cross-currency interest rate swaps		(549	)	Discounted cash flow	Constant Prepayment Rate	4%		(734	)	Discounted cash flow	Constant Prepayment Rate	4%
Other		(6	)					(1	)
Total	$	(584	)				$	(754	)

The significant inputs that are unobservable or from inactive markets related to our level 3 derivatives detailed in the table above would be expected to have the following impacts to the valuations:

Prime/LIBOR basis swaps — These swaps do not actively trade in the markets as indicated by a wide bid/ask spread. A wider bid/ask spread will result in a decrease in the overall valuation. In addition, the unobservable inputs include Constant Prepayment Rates of the underlying securitization trust the swap references. A decrease in this input will result in a longer weighted average life of the swap which will increase the value for swaps in a gain position and decrease the value for swaps in a loss position, everything else equal. The opposite is true for an increase in the input.

•

Cross-currency interest rate swaps — The unobservable inputs used in these valuations are Constant Prepayment Rates of the underlying securitization trust the swap references. A decrease in this input will result in a longer weighted average life of the swap. All else equal in a typical currency market, this will result in a decrease to the valuation due to the delay in the cash flows of the currency exchanges as well as diminished liquidity in the forward exchange markets as you increase the term. The opposite is true for an increase in the input.

•

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~9. Fair Value Measurements (Continued)~~

The following table summarizes the fair values of our financial assets and liabilities, including derivative financial instruments.

	September 30, 2018									December 31, 2017									September 30, 2019									December 31, 2018
(Dollars in millions)	Fair Value			Carrying Value			Difference			Fair Value			Carrying Value			Difference			Fair Value			Carrying Value			Difference			Fair Value			Carrying Value			Difference
Earning assets
FFELP Loans	$	74,504		$	74,257		$	247		$	82,271		$	81,703		$	568		$	66,240		$	66,087		$	153		$	72,074		$	72,253		$	(179	)
Private Education Loans		23,420			22,447			973			24,421			23,419			1,002			22,727			21,846			881			22,958			22,245			713
Cash and investments⁽¹⁾		5,544			5,544			—			5,034			5,034			—			4,501			4,501			—			5,488			5,488			—
Total earning assets		103,468			102,248			1,220			111,726			110,156			1,570			93,468			92,434			1,034			100,520			99,986			534
Interest-bearing liabilities
Short-term borrowings		5,034			5,007			(27	)		4,783			4,771			(12	)		7,023			7,004			(19	)		5,418			5,422			4
Long-term borrowings		96,482			96,089			(393	)		104,921			105,012			91			84,396			84,769			373			92,173			93,519			1,346
Total interest-bearing liabilities		101,516			101,096			(420	)		109,704			109,783			79			91,419			91,773			354			97,591			98,941			1,350
Derivative financial instruments
Floor Income Contracts		(31	)		(31	)		—			(74	)		(74	)		—			(105	)		(105	)		—			(53	)		(53	)		—
Interest rate swaps		19			19			—			203			203			—			260			260			—			94			94			—
Cross-currency interest rate swaps		(595	)		(595	)		—			(366	)		(366	)		—			(734	)		(734	)		—			(659	)		(659	)		—
Other		(6	)		(6	)		—			(18	)		(18	)		—			(1	)		(1	)		—			(4	)		(4	)		—
Excess of net asset fair value over carrying value							$	800								$	1,649								$	1,388								$	1,884

⁽¹⁾

“Cash and investments” includes available-for-sale investments that consist of investments that are primarily agency securities whose cost basis is $2 million and $2 million at September 30, 2018 and December 31, 2017, respectively, versus a fair value of $2 million and $2 million at September 30, 2018 and December 31, 2017, respectively.

~~10.~~NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2019 and for the three and nine months ended

September 30, 2019 and 2018 is unaudited) (Continued)

9. Commitments and Contingencies

Legal Proceedings

In January 2017, the Consumer Financial Protection Bureau (the “CFPB”) and Attorneys General for the State of Illinois and the State of Washington initiated civil actions naming Navient Corporation and several of its subsidiaries as defendants alleging violations of certain Federal and State consumer protection statutes, including the CFPA, ~~the FCPA,~~ FCRA, FDCPA and various state consumer protection laws. In October 2017, the Attorney General for the Commonwealth of Pennsylvania initiated a civil action against Navient Corporation and Navient Solutions, LLC (“Solutions”), containing similar alleged violations of the CFPA and the Pennsylvania Unfair Trade Practices and Consumer Protection Law. Additionally, in 2018 the Attorneys General for the States of California and Mississippi initiated similar actions against the Company and certain subsidiaries alleging violations of various state and federal consumer protection laws. We refer to the Illinois, Pennsylvania, Washington, California, and Mississippi Attorneys General collectively as the “State Attorneys General.” In addition to these matters, a number of lawsuits have been filed by nongovernmental parties or, in the future, may be filed by additional governmental or nongovernmental parties seeking damages or other remedies related to similar issues raised by the CFPB and the State Attorneys General. As the Company has previously stated, we believe the suits improperly seek to impose penalties on Navient based on new, unannounced servicing standards applied retroactively only against one servicer, and that the allegations are false. We therefore have denied these allegations and intend to vigorously defend against the allegations in each of these cases. For additional information on these civil actions, please refer to section entitled “Regulatory Matters” below.

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~10. Commitments and Contingencies (Continued)~~

At this point in time, the Company is unable to anticipate the timing of a resolution or the ~~ultimate~~ impact that these legal proceedings may have on the Company’s consolidated financial position, liquidity, results of operation or cash flows. As a result, it is not possible at this time to estimate a range of potential exposure, if any, for amounts that may be payable in connection with these matters and reserves have not been established. It is possible that an adverse ruling or rulings may have a material adverse impact on the Company.

Regulatory Matters

In addition, Navient and its subsidiaries are subject to examination or regulation by the SEC, CFPB, FFIEC, ED and various state agencies as part of its ordinary course of business. Items or matters similar to or different from those described above may arise during the course of those examinations. We also routinely receive inquiries or requests from various regulatory entities or bodies or government agencies concerning our business or our assets. Generally, the Company endeavors to cooperate with each such inquiry or request.

As previously disclosed, the Company and various of its subsidiaries have been subject to the following investigations and inquiries:

In December 2013, Navient received Civil Investigative Demands (“CIDs”) issued by the Illinois Attorney General, the Washington Attorney General and multiple other state Attorneys General. According to the CIDs, the investigations were initiated to ascertain whether any practices declared to be unlawful under the Consumer Fraud and Deceptive Business Practices Act have occurred or are about to occur. The Company subsequently received separate but similar CIDs or subpoenas from the Attorneys General of the District of Columbia, Kansas, Oregon, Colorado, New Jersey and New York. We may receive additional CIDs or subpoenas from these or other Attorneys General with respect to similar or different matters.

•

In December 2013, Navient received Civil Investigative Demands (“CIDs”) issued by the Illinois Attorney General, the Washington Attorney General and multiple other state Attorneys General. According to the CIDs, the investigations were initiated to ascertain whether any practices declared to be unlawful under the Consumer Fraud and Deceptive Business Practices Act have occurred or are about to occur. The Company subsequently received separate but similar CIDs or subpoenas from the Attorneys General for the District of Columbia, Kansas, Oregon, Colorado, New Jersey and New York. We have and in the future may receive additional CIDs or subpoenas and other inquiries from these or other Attorneys General with respect to similar or different matters.

In April 2014, Solutions received a CID from the CFPB as part of the CFPB’s separate investigation regarding allegations relating to Navient’s disclosures and assessment of late fees and other matters. Navient has received a series of supplemental CIDs on these matters. In August 2015, Solutions received a letter from the CFPB notifying Solutions that, in accordance with the CFPB’s discretionary Notice and Opportunity to Respond and Advise (“NORA”) process, the CFPB’s Office of Enforcement was considering recommending that the CFPB take legal action against Solutions. The NORA letter related to a previously disclosed investigation into Solutions’ disclosures and assessment of late fees and other matters and states that, in connection with any action, the CFPB may seek restitution, civil monetary penalties and corrective action against Solutions. The Company responded to the NORA letter in September 2015.

In December 2014, Solutions received a subpoena from the New York Department of Financial Services (the “NY DFS”) as part of the NY DFS’s inquiry with regard to whether persons or entities have engaged in fraud or misconduct with respect to a financial product or service under New York Financial Services Law or other laws.

•

The CFPB, Washington Attorney General and Illinois Attorney General lawsuits relate to matters which were covered under the CIDs or the NORA letter discussed above. In addition, various State Attorneys General have filed suits alleging violations of various state and federal consumer protection laws covering matters similar to those covered by the CIDs or the NORA letter. For more information about these cases, see the section above entitled “Legal Proceedings.” As stated above, we have denied these allegations and intend to vigorously defend against the allegations in each of these cases.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

~~10.~~

9. Commitments and Contingencies (Continued)

With respect to alleged civil violations of the Servicemembers Civil Relief Act (the “SCRA”), Solutions and Sallie Mae Bank entered into a consent order with the U.S. Department of Justice (“DOJ”) in May 2014. The DOJ consent order (the “DOJ Order”) covered all loans either owned by Sallie Mae Bank or serviced by Solutions from November 28, 2005 until the effective date of the settlement. The DOJ Order expired by its terms on September 29, 2018, and the related case was dismissed with prejudice on October 4, 2018.

•

In November 2014, Navient’s subsidiary, Pioneer Credit Recovery, Inc. (“Pioneer”), received a CID from the CFPB as part of an investigation regarding Pioneer’s activities relating to rehabilitation loans and collection of defaulted student debt. In May 2019, Pioneer received a similar CID from the New York Department of Financial Services (the “NY DFS”).

•

In December 2014, Solutions received a subpoena from the NY DFS as part of its inquiry with regard to whether persons or entities have engaged in fraud or misconduct with respect to a financial product or service under New York Financial Services Law or other laws.

Under the terms of the Separation and Distribution Agreement between the Company and SLM BankCo, Navient has agreed to indemnify SLM BankCo for all claims, actions, damages, losses or expenses that may arise from the conduct of ~~all~~ activities of pre-Spin-Off SLM BankCo occurring prior to the Spin-Off other than those specifically excluded in the Separation and Distribution Agreement. As a result, subject to the terms, conditions and limitations set forth in the Separation and Distribution Agreement, Navient has agreed to indemnify and hold harmless Sallie Mae and its subsidiaries, including Sallie Mae Bank from liabilities arising out of the regulatory matters and CFPB and State Attorneys General lawsuits mentioned ~~above, other than fines or penalties directly levied~~above. Navient has asserted various claims for indemnification against Sallie Mae and Sallie Mae Bank for such specifically excluded items arising out of the CFPB and ~~other matters specifically excluded.~~the State Attorneys General lawsuits if and to the extent any indemnified liabilities exist now or in the future. Navient has no0 additional reserves related to indemnification matters with SLM BankCo as of September 30, ~~2018.~~2019.

OIG Audit

The Office of the Inspector General (the “OIG”) of ED commenced an audit regarding Special Allowance Payments (“SAP”) on September 10, 2007. In September 2013, we received the final audit determination of Federal Student Aid (the “Final Audit Determination”) on the final audit report issued by the OIG in August 2009 related to this audit. The Final Audit Determination concurred with the final audit report issued by the OIG and instructed us to make adjustment to our government billing to reflect the policy determination. In August 2016, we filed our notice of appeal to the Administrative Actions and Appeals Service Group of ~~ED. A~~ED, and a hearing was held in April ~~2017~~2017. In March 2019, the administrative law judge hearing the appeal affirmed the audit’s findings, holding the then-existing Dear Colleague letter relied upon by the Company and ~~a ruling has~~other industry participants was inconsistent with the statutory framework creating the SAP rules applicable to loans funded by certain types of debt obligations at issue. We have appealed the administrative law judge’s decision to the Secretary of Education given Navient’s adherence to ED-issued guidance and the potential impact on participants in any ED program student loan servicers if such guidance is deemed unreliable and may not ~~yet been issued.~~be relied upon. We continue to believe that our SAP billing practices were proper, considering then-existing ED guidance and lack of applicable regulations. The Company established a reserve for this matter in 2014 ~~as part of the total reserve for pending regulatory matters discussed previously~~ and does not believe, at this time, that an adverse ruling would have a material effect on the Company as a whole.

Contingencies

In the ordinary course of business, we and our subsidiaries are defendants in or parties to pending and threatened legal actions and proceedings including actions brought on behalf of various classes of claimants. These actions and proceedings may be based on alleged violations of consumer protection, securities, employment and other laws. In certain of these actions and proceedings, claims for substantial monetary damage are asserted against us and our subsidiaries. We and our subsidiaries are also subject to potential unasserted claims by third parties.

In the ordinary course of business, we and our subsidiaries are subject to regulatory examinations, information gathering requests, inquiries and investigations. In connection with formal and informal inquiries in these cases, we and our subsidiaries receive requests, subpoenas and orders for documents, testimony and information in connection with various aspects of our regulated activities.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2019 and for the three and nine months ended

September 30, 2019 and 2018 is unaudited) (Continued)

9. Commitments and Contingencies (Continued)

We are required to establish reserves for litigation and regulatory matters where those matters present loss contingencies that are both probable and estimable. When loss contingencies are not both probable and estimable, we do not establish reserves.

In view of the inherent difficulty of predicting the outcome of such litigation and regulatory matters, we cannot predict what the eventual outcome of the pending matters will be, what the timing or the ultimate resolution of these matters will be, or what the eventual loss, fines or penalties, if any, related to each pending matter may be.

Based on current knowledge, reserves have been established for certain litigation, regulatory matters, and unasserted contract claims where the loss is both probable and estimable. Based on current knowledge, management does not believe that loss contingencies, if any, arising from pending investigations, litigation or regulatory matters will have a material adverse effect on our consolidated financial position, liquidity, results of operations or cash flows, except as otherwise disclosed.

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

10. ~~Commitments and Contingencies (Continued)~~

As of June 30, 2018, we concluded that a contingency loss was no longer probable of occurring. Accordingly, the related $40 million contingency reserve was released as a reduction of operating expenses in the second quarter of 2018.

~~11.~~ Revenue from Contracts with Customers Accounted for in Accordance with ASC 606

We account for certain contract revenue in accordance with ASC 606. Servicing contract revenue is not accounted for under ASC 606. Contract revenue earned by our Federal Education Loans segment is derived from asset recovery activities related to the collection of delinquent education loans on behalf of ~~the United States Department of Education (“ED”),~~ED, Guarantor agencies and other institutions. Revenue earned by our Business Processing segment is derived from government services, which includes receivables management services and account processing solutions, and healthcare services, which includes revenue cycle management services.

Most of our revenue is derived from long-term contracts, the duration of which is expected to span more than one year. These contracts are billable monthly, as services are rendered, based on a percentage of the balance collected or the transaction processed, a flat fee per transaction or a stated rate per the service performed. In accordance with ASC 606, the unit of account is a contractual performance obligation, a promise to provide a distinct good or service to a customer. The transaction price is allocated to each distinct performance obligation when or as the good or service is transferred to the customer and the obligation is satisfied. Distinct performance obligations are identified based on the services specified in the contract that are capable of being distinct such that the customer can benefit from the service on its own or together with other resources that are available from the Company or a third party, and are also distinct in the context of the contract such that the transfer of the services is separately identifiable from other services promised in the contract. Most of our contracts include integrated service offerings that include obligations that are not separately identifiable and distinct in the context of our contracts. Accordingly, our contracts generally have a single performance obligation. A limited number of full service offerings include multiple performance obligations.

Substantially all our revenue from contracts with customers is variable revenue which is recognized over time as our customers receive and consume the benefit of our services in an amount consistent with monthly billings. Accordingly, we do not disclose variable consideration associated with the remaining performance obligation as we have recognized revenue in the amount we have the right to invoice for services performed. Our fees correspond to the value the customer has realized from our performance of each increment of the service (for example, an individual transaction processed or collection of a past due balance).

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~11. Revenue from Contracts with Customers Accounted in Accordance with ASC 606 (Continued)~~

The following tables illustrate the disaggregation of revenue from contracts accounted for under ASC 606 with customers according to service type and client type by reportable operating segment.

Revenue by Service Type

													Three Months Ended September 30,
	Three Months Ended September 30, 2018						Nine Months Ended September 30, 2018						2019						2018
(Dollars in millions)	Federal Education Loans		Business Processing		Total Revenue		Federal Education Loans		Business Processing		Total Revenue		Federal Education Loans		Business Processing		Total Revenue		Federal Education Loans		Business Processing		Total Revenue
Federal Education Loan asset recovery services	$	22	$	—	$	22	$	61	$	—	$	61	$	34	$	—	$	34	$	22	$	—	$	22
Government services		—		40		40		—		134		134		—		38		38		—		40		40
Healthcare services		—		24		24		—		68		68		—		27		27		—		24		24
Total	$	22	$	64	$	86	$	61	$	202	$	263	$	34	$	65	$	99	$	22	$	64	$	86

													Nine Months Ended September 30,
													2019						2018
(Dollars in millions)													Federal Education Loans		Business Processing		Total Revenue		Federal Education Loans		Business Processing		Total Revenue
Federal Education Loan asset recovery services													$	98	$	—	$	98	$	61	$	—	$	61
Government services														—		120		120		—		134		134
Healthcare services														—		79		79		—		68		68
Total													$	98	$	199	$	297	$	61	$	202	$	263

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2019 and for the three and nine months ended

September 30, 2019 and 2018 is unaudited) (Continued)

10. Revenue from Contracts with Customers Accounted for in Accordance with ASC 606 (Continued)

Revenue by Client Type

													Three Months Ended September 30,
	Three Months Ended September 30, 2018						Nine Months Ended September 30, 2018						2019						2018
(Dollars in millions)	Federal Education Loans		Business Processing		Total Revenue		Federal Education Loans		Business Processing		Total Revenue		Federal Education Loans		Business Processing		Total Revenue		Federal Education Loans		Business Processing		Total Revenue
Federal government	$	5	$	2	$	7	$	7	$	5	$	12	$	21	$	5	$	26	$	5	$	2	$	7
Guarantor agencies		14		—		14		44		—		44		12		—		12		14		—		14
Other institutions		3		—		3		10		—		10		1		—		1		3		—		3
State and local government		—		21		21		—		70		70		—		19		19		—		21		21
Tolling authorities		—		17		17		—		59		59		—		14		14		—		17		17
Hospitals and other healthcare providers		—		24		24		—		68		68		—		27		27		—		24		24
Total	$	22	$	64	$	86	$	61	$	202	$	263	$	34	$	65	$	99	$	22	$	64	$	86

													Nine Months Ended September 30,
													2019						2018
(Dollars in millions)													Federal Education Loans		Business Processing		Total Revenue		Federal Education Loans		Business Processing		Total Revenue

Federal government													$	51	$	11	$	62	$	7	$	5	$	12
Guarantor agencies														40		—		40		44		—		44
Other institutions														7		—		7		10		—		10
State and local government														—		67		67		—		70		70
Tolling authorities														—		42		42		—		59		59
Hospitals and other healthcare providers														—		79		79		—		68		68
Total													$	98	$	199	$	297	$	61	$	202	$	263

As of ~~January 1, 2018,~~September 30, 2019 and September 30, 2018, there was ~~$63~~$67 million and $77 million, respectively, of net accounts receivable related to these contracts. Navient had no0 material contract assets or contract liabilities.

~~12. Segment Reporting~~

In the fourth quarter of 2017, Navient entered the Private Education Refinance Loan origination market. This new activity changed the way the Company manages the business, reviews operating performance and allocates resources. This resulted in the following four new reportable operating segments, effective first-quarter 2018: (1) Federal Education Loans (2) Consumer Lending (3) Business Processing and (4) Other. In connection with this change in reportable operating segments, there was also a change in how unallocated overhead is defined.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

~~12.~~11. Segment Reporting ~~(Continued)~~

~~The~~We monitor and assess our ongoing operations and results based on the following ~~table shows the realignment of our business lines (operating segments) from the prior reportable operating segments to the new~~4 reportable operating segments:


~~Business Lines~~	~~New Reportable Operating Segment~~	~~Prior Reportable Operating Segment~~
~~FFELP Loans~~	~~Federal Education Loans~~	~~FFELP Loans~~
~~Federal Education Loans Servicing~~	~~Federal Education Loans~~	~~Business Services~~
~~Federal Education Loans Asset Recovery~~	~~Federal Education Loans~~	~~Business Services~~

~~Private Education Refinance Loans~~	~~Consumer Lending~~	~~Private Education Loans~~
~~Private Education Loans – Other~~	~~Consumer Lending~~	~~Private Education Loans~~
~~Other Consumer Loans~~	~~Consumer Lending~~	~~Other~~

~~Non-Education Government Services~~	Federal Education Loans, Consumer Lending, Business Processing	~~Business Services~~
~~Non-Education Healthcare Services~~	~~Business Processing~~	~~Business Services~~

~~Unallocated Overhead Expenses~~	~~Other~~	~~Other~~
~~Corporate Liquidity Portfolio~~	~~Other~~	~~Other~~

These segments meet the quantitative thresholds for reportable operating segments. Accordingly, the results of operations of these reportable operating segments are presented separately. The underlying operating segments are used by the Company’s chief operating decision maker to manage the business, review operating performance and allocate resources, and qualify to be aggregated as part of the primary reportable operating segments. As discussed further below, we measure the profitability of our operating segments based on Core Earnings net income. Accordingly, information regarding our reportable operating segments is provided on a Core Earnings basis. As a result of this change in segment reporting in the first quarter of 2018, prior periods have been recast for comparison purposes.Other.

Federal Education Loans Segment

In ~~its Federal Education Loans~~this segment, Navient holds and acquires FFELP Loans and performs servicing and asset recovery services on its own loan portfolio, federal education loans owned by ED and other institutions. Although FFELP Loans are no longer originated, we continue to pursue acquisitions of FFELP Loan portfolios as well as servicing and asset recovery services contracts. These acquisitions leverage our servicing scale and generate incremental earnings and cash flow. In this segment, we generate revenue primarily through net interest income on the FFELP Loan portfolio (after provision for loan losses) as well as servicing and asset recovery services revenue. This segment is expected to generate significant amounts of earnings and cash flow over the remaining life of the portfolio.

The following table includes GAAP basis asset information for our Federal Education Loans segment.

(Dollars in millions)	September 30, 2018		December 31, 2017		September 30, 2019		December 31, 2018
FFELP Loans, net	$	74,257	$	81,703	$	66,087	$	72,253
Cash and investments⁽¹⁾		2,510		2,821		2,149		3,368
Other		2,113		2,601		2,141		2,100
Total assets	$	78,880	$	87,125	$	70,377	$	77,721

⁽¹⁾

Includes restricted cash and investments.

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~12. Segment Reporting (Continued)~~

Consumer Lending Segment

In ~~its Consumer Lending~~this segment, Navient holds, originates and acquires consumer loans and performs servicing activities on its own education loan portfolio. Originations and acquisitions leverage our servicing scale and generate incremental earnings and cash flow. In this segment, we generate revenue primarily through net interest income on the Private Education Loan portfolio (after provision for loan losses). This segment is expected to generate significant amounts of earnings and cash flow over the remaining life of the portfolio.

The following table includes GAAP basis asset information for our Consumer Lending segment.

(Dollars in millions)	September 30, 2018		December 31, 2017		September 30, 2019		December 31, 2018
Private Education Loans, net	$	22,447	$	23,419	$	21,846	$	22,245
Cash and investments⁽¹⁾		706		706		939		732
Other		1,115		1,143		1,011		1,076
Total assets	$	24,268	$	25,268	$	23,796	$	24,053

⁽¹⁾

Includes restricted cash and investments.

Business Processing Segment

In ~~its Business Processing~~this segment, Navient performs revenue cycle management and business processing services for ~~over~~approximately 600 non-education related government and healthcare clients. ~~Government services include receivables management services and account processing solutions. With over $13 billion of inventory, our~~Our integrated solutions technology and superior data driven approach allows state governments, agencies, court systems, municipalities, and toll authorities (Government Services) to reduce their operating expenses while maximizing revenue opportunities. Healthcare services include revenue cycle outsourcing, accounts receivable management, extended business office support and consulting engagements. We offer customizable solutions for our clients that include non-profit/religious-affiliated hospital systems, teaching hospitals, urban medical centers, for-profit healthcare systems, critical access hospitals, children’s hospitals and large physician groups.

At September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, the Business Processing segment had total assets of ~~$447~~$426 million and ~~$466~~$448 million, respectively, on a GAAP basis.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2019 and for the three and nine months ended

September 30, 2019 and 2018 is unaudited) (Continued)

11. Segment Reporting (Continued)

Other Segment

Our Other segment primarily consists of ~~the following activities:~~ our corporate liquidity portfolio and the repurchase of debt, unallocated ~~overhead (corporate overhead~~expenses of shared services, and ~~certain information technology costs),~~ restructuring/other reorganization ~~expenses, and the deferred tax asset remeasurement loss recognized due to the enactment of the TCJA in the fourth quarter of 2017.~~ expenses.

Unallocated ~~corporate overhead is~~expenses of shared services are comprised of costs primarily related to certain executive management, the board of directors, accounting, finance, legal, human resources, compliance and risk management, regulatory-related costs, ~~and~~ stock-based compensation ~~expense. Unallocated~~expense, and information technology costs ~~are~~ related to infrastructure and operations. Regulatory-related costs include actual settlement amounts as well as third-party professional fees we incur in connection with regulatory matters.

At September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, the Other segment had total assets of ~~$2.9~~ $2.0billion and ~~$2.1~~$2.0 billion, respectively, on a GAAP basis.

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~12. Segment Reporting (Continued)~~

Measure of Profitability

We prepare financial statements and present financial results in accordance with GAAP. However, we also evaluate our business segments and present financial results on a basis that differs from GAAP. We refer to this different basis of presentation as Core Earnings. We provide this Core Earnings basis of presentation on a consolidated basis and for each business segment because this is what we review internally when making management decisions regarding our performance and how we allocate resources. We also refer to this information in our presentations with credit rating agencies, lenders and investors. Because our Core Earnings basis of presentation corresponds to our segment financial presentations, we are required by GAAP to provide Core Earnings disclosure in the notes to our consolidated financial statements for our business segments.

Core Earnings are not a substitute for reported results under GAAP. We use Core Earnings to manage our business segments because Core Earnings reflect adjustments to GAAP financial results for two items, discussed below, that are mostly due to timing factors generally beyond the control of management. Accordingly, we believe that Core Earnings provide management with a useful basis from which to better evaluate results from ongoing operations against the business plan or against results from prior periods. Consequently, we disclose this information because we believe it provides investors with additional information regarding the operational and performance indicators that are most closely assessed by management. When compared to GAAP results, the two items we remove ~~from~~to result in our Core Earnings presentations are:

Mark-to-market gains/losses resulting from our use of derivative instruments to hedge our economic risks that do not qualify for hedge accounting treatment or do qualify for hedge accounting treatment but result in ineffectiveness; and

The accounting for goodwill and acquired intangible assets.

While GAAP provides a uniform, comprehensive basis of accounting, for the reasons described above, our Core Earnings basis of presentation does not. Core Earnings are subject to certain general and specific limitations that investors should carefully consider. For example, there is no comprehensive, authoritative guidance for management reporting. Our Core Earnings are not defined terms within GAAP and may not be comparable to similarly titled measures reported by other companies. Accordingly, our Core Earnings presentation does not represent a comprehensive basis of accounting. Investors, therefore, may not be able to compare our performance with that of other financial services companies based upon Core Earnings. Core Earnings results are only meant to supplement GAAP results by providing additional information regarding the operational and performance indicators that are most closely used by management, our board of directors, credit rating agencies, lenders and investors to assess performance.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

~~12.~~11. Segment Reporting (Continued)

Segment Results and Reconciliations to GAAP

	Three Months Ended September 30, 2018																								Three Months Ended September 30, 2019
													Adjustments																							Adjustments
(Dollars in millions)	Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP			Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings		Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP
Interest income:
Education loans	$	774	$	455	$	—	$	—		$	1,229		$	3		$	(18	)	$	(15	)	$	1,214		$	721	$	437	$	—	$	—		$	1,158	$	2		$	(17	)	$	(15	)	$	1,143
Other loans		1		—		—		—			1			—			—			—			1			—		—		—		—			—		—			—			—			—
Cash and investments		12		4		—		10			26			—			—			—			26			11		4		—		8			23		—			—			—			23
Total interest income		787		459		—		10			1,256			3			(18	)		(15	)		1,241			732		441		—		8			1,181		2			(17	)		(15	)		1,166
Total interest expense		624		257		—		48			929			9			(3	)		6			935			588		242		—		42			872		(4	)		(14	)		(18	)		854
Net interest income (loss)		163		202		—		(38	)		327			(6	)		(15	)		(21	)		306			144		199		—		(34	)		309		6			(3	)		3			312
Less: provisions for loan losses		10		75		—		—			85			—			—			—			85			8		56		—		—			64		—			—			—			64
Net interest income (loss) after provisions for loan losses		153		127		—		(38	)		242			(6	)		(15	)		(21	)		221			136		143		—		(34	)		245		6			(3	)		3			248
Other income (loss):
Servicing revenue		67		3		—		—			70			—			—			—			70			57		3		—		—			60		—			—			—			60
Asset recovery and business processing revenue		42		—		64		—			106			—			—			—			106			57		—		66		—			123		—			—			—			123
Other income (loss)		18		—		—		3			21			6			3			9			30			6		—		—		3			9		(6	)		10			4			13
Losses on debt repurchases		—		—		—		(1	)		(1	)		—			—			—			(1	)
Total other income (loss)		127		3		64		2			196			6			3			9			205			120		3		66		3			192		(6	)		10			4			196
Expenses:
Direct operating expenses		87		38		59		—			184			—			—			—			184			89		44		54		—			187		—			—			—			187
Overhead expenses		—		—		—		71			71			—			—			—			71
Unallocated shared services expenses																										—		—		—		64			64		—			—			—			64
Operating expenses		87		38		59		71			255			—			—			—			255			89		44		54		64			251		—			—			—			251
Goodwill and acquired intangible asset impairment and amortization		—		—		—		—			—			—			23			23			23			—		—		—		—			—		—			6			6			6
Restructuring/other reorganization expenses		—		—		—		1			1			—			—			—			1			—		—		—		2			2		—			—			—			2
Total expenses		87		38		59		72			256			—			23			23			279			89		44		54		66			253		—			6			6			259
Income (loss) before income tax expense (benefit)		193		92		5		(108	)		182			—			(35	)		(35	)		147			167		102		12		(97	)		184		—			1			1			185
Income tax expense (benefit)⁽²⁾		45		20		1		(24	)		42			—			(9	)		(9	)		33			39		23		3		(23	)		42		—			(2	)		(2	)		40
Net income (loss)	$	148	$	72	$	4	$	(84	)	$	140		$	—		$	(26	)	$	(26	)	$	114		$	128	$	79	$	9	$	(74	)	$	142	$	—		$	3		$	3		$	145

⁽¹⁾	Core Earnings adjustments to GAAP:

	Three Months Ended September 30, 2018									Three Months Ended September 30, 2019
(Dollars in millions)	Net Impact of Derivative Accounting			Net Impact of Goodwill and Acquired Intangible Assets			Total			Net Impact of Derivative Accounting		Net Impact of Acquired Intangibles			Total
Net interest income (loss) after provisions for loan losses	$	(21	)	$	—		$	(21	)	$	3	$	—		$	3
Total other income (loss)		9			—			9			4		—			4
Goodwill and acquired intangible asset impairment and amortization		—			23			23			—		6			6
Total Core Earnings adjustments to GAAP	$	(12	)	$	(23	)		(35	)	$	7	$	(6	)		1
Income tax expense (benefit)								(9	)							(2	)
Net income (loss)							$	(26	)						$	3

⁽²⁾	Income taxes are based on a percentage of net income before tax for the individual reportable segment.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, 2019 and for the three and nine months ended

September 30, 2019 and 2018 is unaudited) (Continued)

11. Segment Reporting (Continued)

	Three Months Ended September 30, 2018
													Adjustments
(Dollars in millions)	Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP
Interest income:
Education loans	$	774	$	455	$	—	$	—		$	1,229		$	3		$	(18	)	$	(15	)	$	1,214
Other loans		1		—		—		—			1			—			—			—			1
Cash and investments		12		4		—		10			26			—			—			—			26
Total interest income		787		459		—		10			1,256			3			(18	)		(15	)		1,241
Total interest expense		624		257		—		48			929			9			(3	)		6			935
Net interest income (loss)		163		202		—		(38	)		327			(6	)		(15	)		(21	)		306
Less: provisions for loan losses		10		75		—		—			85			—			—			—			85
Net interest income (loss) after provisions for loan losses		153		127		—		(38	)		242			(6	)		(15	)		(21	)		221
Other income (loss):
Servicing revenue		67		3		—		—			70			—			—			—			70
Asset recovery and business processing revenue		42		—		64		—			106			—			—			—			106
Other income (loss)		18		—		—		3			21			6			3			9			30
Losses on debt repurchases		—		—		—		(1	)		(1	)		—			—			—			(1	)
Total other income (loss)		127		3		64		2			196			6			3			9			205
Expenses:
Direct operating expenses		94		38		59		—			191			—			—			—			191
Unallocated shared services expenses		—		—		—		64			64			—			—			—			64
Operating expenses		94		38		59		64			255			—			—			—			255
Goodwill and acquired intangible asset impairment and amortization		—		—		—		—			—			—			23			23			23
Restructuring/other reorganization expenses		—		—		—		1			1			—			—			—			1
Total expenses		94		38		59		65			256			—			23			23			279
Income (loss) before income tax expense (benefit)		186		92		5		(101	)		182			—			(35	)		(35	)		147
Income tax expense (benefit)⁽²⁾		43		20		1		(22	)		42			—			(9	)		(9	)		33
Net income (loss)	$	143	$	72	$	4	$	(79	)	$	140		$	—		$	(26	)	$	(26	)	$	114

⁽¹⁾	Core Earnings adjustments to GAAP:

	Three Months Ended September 30, 2018
(Dollars in millions)	Net Impact of Derivative Accounting			Net Impact of Acquired Intangibles			Total
Net interest income (loss) after provisions for loan losses	$	(21	)	$	—		$	(21	)
Total other income (loss)		9			—			9
Goodwill and acquired intangible asset impairment and amortization		—			23			23
Total Core Earnings adjustments to GAAP	$	(12	)	$	(23	)		(35	)
Income tax expense (benefit)								(9	)
Net income (loss)							$	(26	)

⁽²⁾	Income taxes are based on a percentage of net income before tax for the individual reportable segment.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

~~12.~~11. Segment Reporting (Continued)

	Three Months Ended September 30, 2017																								Nine Months Ended September 30, 2019
													Adjustments																							Adjustments
(Dollars in millions)	Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP			Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings		Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP
Interest income:
Education loans	$	678	$	445	$	—	$	—		$	1,123		$	16		$	(13	)	$	3		$	1,126		$	2,258	$	1,317	$	—	$	—		$	3,575	$	4		$	(51	)	$	(47	)	$	3,528
Other loans		2		—		—		—			2			—			—			—			2			1		1		—		—			2		—			—			—			2
Cash and investments		9		1		—		2			12			—			—			—			12			41		13		—		21			75		—			—			—			75
Total interest income		689		446		—		2			1,137			16			(13	)		3			1,140			2,300		1,331		—		21			3,652		4			(51	)		(47	)		3,605
Total interest expense		531		221		—		40			792			(5	)		(2	)		(7	)		785			1,866		758		—		122			2,746		(2	)		(30	)		(32	)		2,714
Net interest income (loss)		158		225		—		(38	)		345			21			(11	)		10			355			434		573		—		(101	)		906		6			(21	)		(15	)		891
Less: provisions for loan losses		10		95		—		—			105			—			—			—			105			23		185		—		—			208		—			—			—			208
Net interest income (loss) after provisions for loan losses		148		130		—		(38	)		240			21			(11	)		10			250			411		388		—		(101	)		698		6			(21	)		(15	)		683
Other income (loss):
Servicing revenue		72		3		—		—			75			—			—			—			75			174		8		—		—			182		—			—			—			182
Asset recovery and business processing revenue		102		—		55		—			157			—			—			—			157			165		—		199		—			364		—			—			—			364
Other income (loss)		1		—		—		2			3			(21	)		47			26			29			22		1		—		12			35		(45	)		26			(19	)		16
Gains on sales of loans and investments		3		—		—		—			3			—			—			—			3
Losses on debt repurchases		—		—		—		(1	)		(1	)		—			—			—			(1	)
Gains on sales of loans																										—		16		—		—			16		—			—			—			16
Gains on debt repurchases																										—		—		—		47			47		39			(27	)		12			59
Total other income (loss)		178		3		55		1			237			(21	)		47			26			263			361		25		199		59			644		(6	)		(1	)		(7	)		637
Expenses:
Direct operating expenses		77		39		49		—			165			—			—			—			165			270		117		165		—			552		—			—			—			552
Overhead expenses		—		—		—		73			73			—			—			—			73
Unallocated shared services expenses																										—		—		—		197			197		—			—			—			197
Operating expenses		77		39		49		73			238			—			—			—			238			270		117		165		197			749		—			—			—			749
Goodwill and acquired intangible asset impairment and amortization		—		—		—		—			—			—			6			6			6			—		—		—		—			—		—			23			23			23
Restructuring/other reorganization expenses																										—		—		—		4			4		—			—			—			4
Total expenses		77		39		49		73			238			—			6			6			244			270		117		165		201			753		—			23			23			776
Income (loss) before income tax expense (benefit)		249		94		6		(110	)		239			—			30			30			269			502		296		34		(243	)		589		—			(45	)		(45	)		544
Income tax expense (benefit)⁽²⁾		92		34		2		(41	)		87			—			6			6			93			115		68		8		(56	)		135		—			(16	)		(16	)		119
Net income (loss)	$	157	$	60	$	4	$	(69	)	$	152		$	—		$	24		$	24		$	176		$	387	$	228	$	26	$	(187	)	$	454	$	—		$	(29	)	$	(29	)	$	425

⁽¹⁾	Core Earnings adjustments to GAAP:

	Three Months Ended September 30, 2017							Nine Months Ended September 30, 2019
(Dollars in millions)	Net Impact of Derivative Accounting		Net Impact of Goodwill and Acquired Intangible Assets			Total		Net Impact of Derivative Accounting			Net Impact of Goodwill and Acquired Intangible Assets			Total
Net interest income (loss) after provisions for loan losses	$	10	$	—		$	10	$	(15	)	$	—		$	(15	)
Total other income (loss)		26		—			26		(7	)		—			(7	)
Goodwill and acquired intangible asset impairment and amortization		—		6			6		—			23			23
Total Core Earnings adjustments to GAAP	$	36	$	(6	)		30	$	(22	)	$	(23	)		(45	)
Income tax expense (benefit)							6								(16	)
Net income (loss)						$	24							$	(29	)

⁽²⁾	~~Income taxes are based on a percentage of net income before tax for the individual reportable segment.~~

~~NAVIENT CORPORATION~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~(Information at September 30, 2018 and for the three and nine months ended~~

~~September 30, 2018 and 2017 is unaudited) (Continued)~~

~~12. Segment Reporting (Continued)~~

Nine Months Ended September 30, 2018

Adjustments

(Dollars in millions)

Federal Education Loans

Consumer Lending

Business Processing

Other

Total
Core
Earnings

Reclassi-
fications

Additions/
(Subtractions)

Total
Adjustments⁽¹⁾

Total
GAAP

Interest income:

Education loans

$
2,281

$
1,327

$
—

$
—

$
3,608

$
14

$
(53
)

$
(39
)

$
3,569

Other loans

3

1

—

—

4

—

—

—

4

Cash and investments

31

9

—

26

66

—

—

—

66

Total interest income

2,315

1,337

—

26

3,678

14

(53
)

(39
)

3,639

Total interest expense

1,817

746

—

139

2,702

13

(8
)

5

2,707

Net interest income (loss)

498

591

—

(113
)

976

1

(45
)

(44
)

932

Less: provisions for loan losses

60

224

—

—

284

—

—

—

284

Net interest income (loss) after provisions
   for loan losses

438

367

—

(113
)

692

1

(45
)

(44
)

648

Other income (loss):

Servicing revenue

201

9

—

—

210

—

—

—

210

Asset recovery and business processing
   revenue

112

—

201

—

313

—

—

—

313

Other income (loss)

20

—

—

6

26

(1
)

14

13

39

Losses on debt repurchases

—

—

—

(9
)

(9
)

—

—

—

(9
)
Total other income (loss)

333

9

201

(3
)

540

(1
)

14

13

553

Expenses:

Direct operating expenses

202

133

172

—

507

—

—

—

507

Overhead expenses

—

—

—

224

224

—

—

—

224

Operating expenses

202

133

172

224

731

—

—

—

731

Goodwill and acquired intangible asset
   impairment and amortization

—

—

—

—

—

—

39

39

39

Restructuring/other reorganization
   expenses

—

—

—

10

10

—

—

—

10

Total expenses

202

133

172

234

741

—

39

39

780

Income (loss) before income tax expense
   (benefit)

569

243

29

(350
)

491

—

(70
)

(70
)

421

Income tax expense (benefit)⁽²⁾

130

56

7

(81
)

112

—

(14
)

(14
)

98

Net income (loss)

$
439

$
187

$
22

$
(269
)

$
379

$
—

$
(56
)

$
(56
)

$
323

⁽¹⁾	~~Core Earnings adjustments to GAAP:~~

Nine Months Ended September 30, 2018

(Dollars in millions)

Net Impact of
Derivative
Accounting

Net Impact of
Goodwill and
Acquired
Intangible
Assets

Total

Net interest income (loss) after provisions for loan losses

$
(44
)

$
—

$
(44
)
Total other income (loss)

13

—

13

Goodwill and acquired intangible asset impairment and amortization

—

39

39

Total Core Earnings adjustments to GAAP

$
(31
)

$
(39
)

(70
)
Income tax expense (benefit)

(14
)
Net income (loss)

$
(56
)

⁽²⁾	Income taxes are based on a percentage of net income before tax for the individual reportable segment.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

~~12.~~11. Segment Reporting (Continued)

	Nine Months Ended September 30, 2017																								Nine Months Ended September 30, 2018
													Adjustments																								Adjustments
(Dollars in millions)	Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP			Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP
Interest income:
Education loans	$	1,966	$	1,204	$	—	$	—		$	3,170		$	54		$	(41	)	$	13		$	3,183		$	2,281	$	1,327	$	—	$	—		$	3,608		$	14		$	(53	)	$	(39	)	$	3,569
Other loans		12		—		—		—			12			—			—			—			12			3		1		—		—			4			—			—			—			4
Cash and investments		20		3		—		6			29			—			—			—			29			31		9		—		26			66			—			—			—			66
Total interest income		1,998		1,207		—		6			3,211			54			(41	)		13			3,224			2,315		1,337		—		26			3,678			14			(53	)		(39	)		3,639
Total interest expense		1,486		601		—		102			2,189			(3	)		(8	)		(11	)		2,178			1,817		746		—		139			2,702			13			(8	)		5			2,707
Net interest income (loss)		512		606		—		(96	)		1,022			57			(33	)		24			1,046			498		591		—		(113	)		976			1			(45	)		(44	)		932
Less: provisions for loan losses		32		285		—		—			317			—			—			—			317			60		224		—		—			284			—			—			—			284
Net interest income (loss) after provisions for loan losses		480		321		—		(96	)		705			57			(33	)		24			729			438		367		—		(113	)		692			1			(45	)		(44	)		648
Other income (loss):
Servicing revenue		215		6		—		—			221			—			—			—			221			201		9		—		—			210			—			—			—			210
Asset recovery and business processing revenue		215		—		152		—			367			—			—			—			367			112		—		201		—			313			—			—			—			313
Other income (loss)		2		—		—		11			13			(57	)		31			(26	)		(13	)		20		—		—		6			26			(1	)		14			13			39
Gains on sales of loans and investments		3		—		—		—			3			—			—			—			3
Losses on debt repurchases		—		—		—		(1	)		(1	)		—			—			—			(1	)		—		—		—		(9	)		(9	)		—			—			—			(9	)
Total other income (loss)		435		6		152		10			603			(57	)		31			(26	)		577			333		9		201		(3	)		540			(1	)		14			13			553
Expenses:
Direct operating expenses		245		111		131		—			487			—			—			—			487			209		133		172		—			514			—			—			—			514
Overhead expenses		—		—		—		220			220			—			—			—			220
Unallocated shared services expenses																										—		—		—		217			217			—			—			—			217
Operating expenses		245		111		131		220			707			—			—			—			707			209		133		172		217			731			—			—			—			731
Goodwill and acquired intangible asset impairment and amortization		—		—		—		—			—			—			17			17			17			—		—		—		—			—			—			39			39			39
Restructuring/other reorganization expenses																										—		—		—		10			10			—			—			—			10
Total expenses		245		111		131		220			707			—			17			17			724			209		133		172		227			741			—			39			39			780
Income (loss) before income tax expense (benefit)		670		216		21		(306	)		601			—			(19	)		(19	)		582			562		243		29		(343	)		491			—			(70	)		(70	)		421
Income tax expense (benefit)⁽²⁾		244		79		8		(112	)		219			—			(13	)		(13	)		206			128		56		7		(79	)		112			—			(14	)		(14	)		98
Net income (loss)	$	426	$	137	$	13	$	(194	)	$	382		$	—		$	(6	)	$	(6	)	$	376		$	434	$	187	$	22	$	(264	)	$	379		$	—		$	(56	)	$	(56	)	$	323

⁽¹⁾	Core Earnings adjustments to GAAP:

	Nine Months Ended September 30, 2017									Nine Months Ended September 30, 2018
(Dollars in millions)	Net Impact of Derivative Accounting			Net Impact of Goodwill and Acquired Intangible Assets			Total			Net Impact of Derivative Accounting			Net Impact of Goodwill and Acquired Intangible Assets			Total
Net interest income (loss) after provisions for loan losses	$	24		$	—		$	24		$	(44	)	$	—		$	(44	)
Total other income (loss)		(26	)		—			(26	)		13			—			13
Goodwill and acquired intangible asset impairment and amortization		—			17			17			—			39			39
Total Core Earnings adjustments to GAAP	$	(2	)	$	(17	)		(19	)	$	(31	)	$	(39	)		(70	)
Income tax expense (benefit)								(13	)								(14	)
Net income (loss)							$	(6	)							$	(56	)

⁽²⁾	Income taxes are based on a percentage of net income before tax for the individual reportable segment.

NAVIENT CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Information at September 30, ~~2018~~2019 and for the three and nine months ended

September 30, ~~2018~~2019 and ~~2017~~2018 is unaudited) (Continued)

~~12.~~11. Segment Reporting (Continued)

~~Summary of Core Earnings Adjustments to GAAP~~

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Core Earnings net income													$	142		$	140		$	454		$	379
Core Earnings adjustments to GAAP:
Net impact of derivative accounting⁽¹⁾	$	(12	)	$	36		$	(31	)	$	(2	)		7			(12	)		(22	)		(31	)
Net impact of goodwill and acquired intangible assets⁽²⁾		(23	)		(6	)		(39	)		(17	)		(6	)		(23	)		(23	)		(39	)
Net tax effect⁽³⁾		9			(6	)		14			13			2			9			16			14
Total Core Earnings adjustments to GAAP	$	(26	)	$	24		$	(56	)	$	(6	)		3			(26	)		(29	)		(56	)
GAAP net income													$	145		$	114		$	425		$	323

⁽¹⁾

Derivative accounting: Core Earnings exclude periodic gains and losses that are caused by the mark-to-market valuations on derivatives that do not qualify for hedge accounting treatment under GAAP as well as the periodic mark-to-market gains and losses that are a result of ineffectiveness recognized related to effective hedges under GAAP. These gains and losses occur in our Federal Education Loans, Consumer Lending and Other reportable segments. Under GAAP, for our derivatives that are held to maturity, the mark-to-market gain or loss over the life of the contract will equal $0 except for Floor Income Contracts where the mark-to-market gain will equal the amount for which we sold the contract. In our Core Earnings presentation, we recognize the economic effect of these hedges, which generally results in any net settlement cash paid or received being recognized ratably as an interest expense or revenue over the hedged item’s life.

⁽²⁾	Goodwill and acquired intangible assets: Our Core Earnings exclude goodwill and intangible asset impairment and amortization of acquired intangible assets.

⁽³⁾	Net tax effect: Such tax effect is based upon our Core Earnings effective tax rate for the year.

4540

Table of Contents

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

This report contains ~~“forward-looking”~~“forward-looking statements,” within the meaning of the federal securities law, about our business and prospects and other information that is based on management’s current expectations as of the date of this report. Statements that are not historical facts, including statements about our beliefs, opinions, or expectations and statements that assume or are dependent upon future events, are forward-looking statements and often contain words such as “expect,” “anticipate,” “intend,” “plan,” “believe,” “seek,” “see,” “will,” “would,” “may,” “could,” “should,” “goal,” or “target.” Forward-looking statements are subject to risks, uncertainties, assumptions and other factors that may cause actual results to be materially different from those reflected in such forward-looking statements.

For us, these factors include, among others, the risks and uncertainties associated with:

~~increases in financing costs;~~

•

increases in financing costs;

~~the availability of financing or limits on liquidity resulting from disruptions in the capital markets or other factors;~~

•

the availability of financing or limits on liquidity resulting from disruptions in the capital markets or other factors;

~~unanticipated increases in costs associated with compliance with federal, state or local laws and regulations;~~

•

unanticipated increases in costs associated with compliance with federal, state or local laws and regulations;

~~changes in the demand for asset management and business processing solutions or other changes in marketplaces in which we compete (including increased competition);~~

•

changes in the demand for asset management and business processing solutions or other changes in marketplaces in which we compete (including increased competition);

~~changes in accounting standards including but not limited to changes pertaining to loan loss reserves and estimates or other accounting standards that may impact our operations;~~

•

changes in accounting standards including but not limited to changes pertaining to loan loss reserves and estimates or other accounting standards that may impact our operations;

~~adverse outcomes in any significant litigation to which we are a party;~~

•

adverse outcomes in any significant litigation to which we are a party;

~~credit risk associated with the Company’s underwriting standards or exposure to third parties, including counterparties to hedging transactions; and~~

•

credit risk associated with the Company’s underwriting standards or exposure to third parties, including counterparties to hedging transactions; and

~~changes in the terms of education loans and the educational credit marketplace (including changes resulting from new laws and the implementation of existing laws).~~

•

changes in the terms of education loans and the educational credit marketplace (including changes resulting from new laws and the implementation of existing laws).

We could also be affected by, among other things:

~~unanticipated repayment trends on loans including prepayments or deferrals in our securitization trusts that could accelerate or delay repayment of the bonds;~~

~~reductions to our credit ratings, the credit ratings of asset-backed securitizations we sponsor or the credit ratings of the United States of America;~~

~~failures of our operating systems or infrastructure, or those of third-party vendors;~~

~~risks related to cybersecurity including the potential disruption of our systems or those of our third-party vendors or customers, or potential disclosure of confidential customer information;~~

~~damage to our reputation resulting from cyber-breaches, litigation, the politicization of student loan servicing or other actions or factors;~~

~~failure to successfully implement cost-cutting initiatives and adverse effects of such initiatives on our business;~~

~~failure to adequately integrate acquisitions or realize anticipated benefits from acquisitions including delays or errors in converting portfolio acquisitions to our servicing platform;~~

changes in law and regulations whether new laws or regulations, or new interpretations of existing laws and regulations applicable to any of our businesses or activities or those of our vendors, suppliers or customers;

~~Table of Contents~~

•

unanticipated repayment trends on loans including prepayments or deferrals in our securitization trusts that could accelerate or delay repayment of the bonds;

•

reductions to our credit ratings, the credit ratings of asset-backed securitizations we sponsor or the credit ratings of the United States of America;

•

failures of our operating systems or infrastructure, or those of third-party vendors;

•

risks related to cybersecurity including the potential disruption of our systems or those of our third-party vendors or customers, or potential disclosure of confidential customer information;

•

damage to our reputation resulting from cyber-breaches, litigation, the politicization of student loan servicing or other actions or factors;

•

failure to successfully implement cost-cutting initiatives and adverse effects of such initiatives on our business;

•

failure to adequately integrate acquisitions or realize anticipated benefits from acquisitions including delays or errors in converting portfolio acquisitions to our servicing platform;

•

changes in the general interest rate environment, including the availability of any relevant money-market index rate, including LIBOR, or the relationship between the relevant money-market index rate and the rate at which our assets are priced;

~~our ability to successfully effectuate any acquisitions and other strategic initiatives;~~

•

our ability to successfully effectuate any acquisitions and other strategic initiatives;

~~changes in general economic conditions; and~~

•

activities by shareholder activists, including a proxy contest or any unsolicited takeover proposal;

•

changes in general economic conditions; and

•

the other factors that are described in the “Risk Factors” section of our Annual Report on Form 10-K for the year ended December 31, 2018 (the “2018 Form 10-K”) and in our other reports filed with the Securities and Exchange Commission (“SEC”).

Table of ~~our Annual Report on Form 10-K for the year ended December 31, 2017 (the “2017 Form 10-K”) and in our other reports filed with the Securities and Exchange Commission (“SEC”).~~Contents

The preparation of our consolidated financial statements also requires management to make certain estimates and assumptions including estimates and assumptions about future events. These estimates or assumptions may prove to be incorrect and actual results could differ materially. All forward-looking statements contained in this report are qualified by these cautionary statements and are made only as of the date of this report. We do not undertake any obligation to update or revise these forward-looking statements except as required by law.

Definitions for certain capitalized terms used but not otherwise defined in this Quarterly Report on Form 10-Q can be found in the “Glossary” section of our ~~2017~~2018 Form 10-K.

Through this discussion and analysis, we intend to provide the reader with some narrative context for how our management views our consolidated financial statements, additional context within which to assess our operating results, and information on the quality and variability of our earnings, liquidity and cash flows.

Navient’s Business

Navient is a leading provider of ~~asset~~education loan management and business processing solutions for education, healthcare, and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through services and support. Headquartered in Wilmington, Delaware, Navient also employs team members in western New York, northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, Wisconsin, California and other locations.

Navient is the largest private sector holder of education loans insured or federally guaranteed under the Federal Family Education Loan Program (“FFELP”). Navient holds the largest portfolio of Private Education LoansWith a focus on data-driven insights, service, compliance and originates Private Education Refinance Loans. Navient services and performs asset recovery activities on its own portfolio of education loans, as well as education loans owned by the United States Department of Education (“ED”) and other institutions. Navient services education loans for approximately 12 million ED, FFELP and Private Education Loan customers. Our data-driven insight, service and innovationinnovative support, ~~customers on the path to successful education loan repayment.~~

The Company leverages its scale and expertise to provide business processing solutions such as receivables management services, account processing solutions and revenue cycle management solutions, to a variety of clients, including federal agencies, state and local governments, regional authorities, courts, hospitals, healthcare systems and other healthcare providers.

~~For all our clients, we aim to improve their financial performance, optimize their operations, and maintain compassionate, compliant service for their customers and constituents.~~

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~~As of September 30, 2018, Navient’s principal assets consisted of:~~Navient:

$74.3 billion in FFELP Loans, with a Federal Education Loans segment net interest margin of 0.82 percent for the nine months ended September 30, 2018 on a Core Earnings basis and a FFELP Loan weighted average life of 7 years;

$22.4 billion in Private Education Loans, with a Consumer Lending segment net interest margin of 3.26 percent for the nine months ended September 30, 2018 on a Core Earnings basis and a Private Education Loan weighted average life of 6 years;

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owns $87.9 billion of education loans;

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originates Private Education Loans;

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services and performs asset recovery activities on its own portfolio of education loans, as well as education loans owned by other institutions including the United States Department of Education (“ED”); and

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provides revenue cycle management and business processing services to federal, state and municipal clients, public authorities and healthcare organizations.

As of September 30, 2019, Navient’s principal assets consisted of:

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$66.1 billion in FFELP Loans, with a ~~leading~~0.82% Core Earnings segment net interest margin and a weighted average life of 7 years;

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$21.8 billion in Private Education Loans, with a 3.45% Core Earnings segment net interest margin and a weighted average life of 5 years;

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a loan origination business that assists borrowers in refinancing their education loan debt and assists students and families in financing their higher education, which produced $1.4 billion of Private Education Loan originations in third-quarter 2019;

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an education loan servicing business that services ~~loans for approximately 12 million DSLP Loan,~~over $300 billion in ED, FFELP ~~Loan~~ and Private Education ~~Loan customers (including cosigners), including 6.0 million customer accounts serviced under Navient’s contract with ED;~~Loans; and

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a business solutions suite through which we provide services for approximately 600 clients in the non-education related government and healthcare sectors.

~~a leading loan origination~~

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We operate our business ~~that assists borrowers~~ in ~~refinancing their education loan debt;~~three primary segments: Federal Education Loans, Consumer Lending and

~~a leading business processing offering through which we provide~~ Business Processing. A fourth segment, Other, includes unallocated expenses of shared services ~~for over 600 clients in the government~~ and ~~healthcare sectors.~~our corporate liquidity portfolio.

Strengths and Opportunities

~~Navient has a number of~~Navient’s competitive advantages ~~that~~ distinguish it from its competitors, including:

~~Large, high quality asset base generating significant~~High Quality Asset Base Generating Significant and ~~predictable cash flows.~~Predictable Cash Flows

At September 30, ~~2018,~~2019, Navient’s ~~$96.7~~$87.9 billion education loan portfolio ~~is 81 percent~~was 83% funded to term and is expected to produce predictable cash flows over the remaining life of the portfolio. ~~Navient’s $74.3~~Our $66.1 billion ~~portfolio of~~ FFELP ~~Loans generally~~portfolio bears a maximum ~~3 percent~~3% loss exposure under the terms of the federal guaranty. ~~Navient’s $22.4~~Our $21.8 billion ~~portfolio of~~ Private Education ~~Loans bears~~Loan portfolio is 50% cosigned (65% excluding Private Education Refinance Loans), bearing the full credit risk of the borrower and any cosigner.

Navient expects ~~that~~to generate approximately $20 billion of cash flows from its FFELP Loan and Private Education Loan portfolios ~~will significantly exceed future~~(net of secured financing obligations) over the next 20 years.

Strong Capital Return

As a result of our significant cash flow and capital generation, Navient expects to return excess capital to stockholders through dividends and share repurchases. We repurchased 9.7 million shares of common stock (4% of shares outstanding) for $130 million in the third quarter of 2019. At September 30, 2019, there was $77 million remaining in share repurchase authorization. In October 2019, the board of directors approved an additional $1 billion multi-year share repurchase program. Since April 2014, Navient has repurchased $3.1 billion in common shares, which has reduced common shares outstanding by over 50%.

Navient has paid a quarterly dividend of $0.16 per share of common stock since 2015. In the third quarters of 2019 and 2018, Navient paid $36 million and $42 million, respectively, in dividends.

The tangible net asset ratio was 1.27x⁽¹⁾ at September 30, 2019.

Growth in Consumer Lending Businesses

In the Consumer Lending segment, we see meaningful value opportunities in originating Private Education Loans to financially responsible consumers. We are pursuing opportunities in the Private Education Loan market to generate attractive long-term risk adjusted returns. This includes a loan origination business that assists borrowers in refinancing their education loan debt ~~service obligations. Our interest earning assets are funded by both secured~~ and ~~unsecured debt.~~ assists students and families in financing their higher education. We originated $1.4 billion of Private Education Loans in third-quarter 2019, a 57% increase from $903 million in the year-ago quarter.

~~Efficient~~

⁽¹⁾Tangible Net Asset Ratio is a non-GAAP financial measure. For an explanation and reconciliation of our non-GAAP financial measures, see “Non-GAAP Financial Measures.”

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Growth in Business Processing

Navient has leveraged our large-scale operating ~~platforms.~~platforms, superior data-driven strategies, operating efficiency, and regulatory compliance and risk management infrastructure to expand to new areas such as government services and healthcare. Navient provides business processing services ~~more than $300 billion~~to approximately 600 clients, generating total revenue of $66 million in ~~education loans for approximately 12 million customers.~~the third quarter of 2019. Navient’s inventory of non-education related contingent asset recovery receivables ~~is $40.4~~was $14.2 billion as of September 30, ~~2018.~~ 2019.

Efficient and Large-Scale Operating Platforms

We ~~provide services to more than 1,000~~service over $300 billion in education ~~healthcare~~loans. These loans are owned by Navient and ~~public sector clients. Navient has~~third parties, including ED. We have demonstrated scalable infrastructure with capacity to ~~add volume at a low cost. On July 3, 2018, we closed on a strategic agreement~~manage large volumes of complex transactions with First Data related to Navient’s student loan technology platform, creating a more effective long-term variable cost structure for the business. Our market share and tested infrastructure have enabled expansion to additional clients and asset types.continued efficiency improvements.

Superior ~~performance.~~Performance

Navient has demonstrated superior default prevention ~~performance and industry-leading services. For example, the combined portfolio of federal~~performance. Federal loans serviced by Navient ~~experienced~~achieved a Cohort Default Rate (“CDR”) ~~that is 35 percent lower~~37% better than our peers, as calculated from the most recent CDR released by ED in September ~~2018.~~2019. We are consistently a top performer in our asset recovery business and deliver superior service to our public and private sector clients. We ~~continually~~ leverage data-driven insights and customer service to identify new ways to add value to our clients.

~~Commitment to compliance~~Customer Service and ~~customer centricity.~~Compliance Commitment

Navient fosters a robust compliance culture driven by a “customer first” approach. We invest in rigorous training programs, quality assurance, reviews and audits, complaint tracking and analysis, and customer research to enhance our compliance and customer service.

~~Strong capital return.~~ As a result of our significant cash flow and capital generation, Navient expects to return excess capital to stockholders through dividends and share repurchases. We repurchased 6.9 million common shares for $95 million in the third quarter of 2018. Our board of directors authorized a new $500 million share repurchase program in September 2018. As of September 30, 2018, $565 million of authorization remains outstanding. The tangible net asset ratio remained stable at 1.23x at September 30, 2018 (see “Non-GAAP Financial Measures – Tangible Net Asset Ratio” for an explanation and reconciliation of this ratio).

~~Navient has paid a quarterly dividend of $0.16 per share of common stock since the first quarter of 2015. For the nine months ended September 30, 2018, Navient paid $126 million in dividends.~~

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~~Meaningful growth opportunities.~~ In the Consumer Lending segment, Navient offers Private Education Refinance Loans to financially responsible professionals which is meaningful growth opportunity for Navient. In November 2017, Navient acquired Earnest to accelerate its growth opportunity originating Private Education Refinance Loans. Earnest originated $900 million in Private Education Refinance Loans in 2017. In the nine months ended September 30, 2018, Navient originated $2.0 billion of Private Education Loans which included $903 million in third-quarter 2018, a 44 percent increase from the prior quarter. Navient will also continue to pursue opportunistic acquisitions of Private Education Loan portfolios.

In the Business Processing segment, Navient leverages its large-scale operating platforms, superior and data-driven default prevention and asset recovery performance, operating efficiency, and regulatory compliance and risk management infrastructure in growing these businesses and in pursuing other growth opportunities. Navient provides a variety of business processing solutions that help our clients improve financial performance. Business processing revenue increased 16 percent from the year-ago quarter, with a 13 percent increase from the prior quarter to $13 billion in contingent collections receivables inventory as a result of new placements.

Navient’s Approach to Helping Education Loan Borrowers Achieve Success

Navient services loans for approximately 12 million DSLP Loan, FFELP Loan and Private Education Loan customers, including 6.0 million customers whose accounts are serviced under Navient’s contract with ED. We help our customers navigate the path to financial success through proactive outreach and innovative, data-driven approaches.

Leveraging four decades of ~~expertise:~~expertise: We ~~define customer success as making steady progress toward repayment and avoiding falling behind on or putting off payments. With customer success and default prevention as our top priorities, we~~ apply data-driven ~~outreach~~strategies that ~~draws~~draw from our more than 4045 years of experience. Our strategists employ risk modeling to ~~pinpoint~~identify struggling borrowers and deploy resources where needed. By tailoring our approach to ~~each borrower’s~~borrowers’ unique ~~situation~~situations — e.g., recent graduates, students re-entering school, those experiencing hardships or those with student debt but no degree — we help ensure ~~industry-leading outcomes, as evidenced by a default rate that is 35 percent lower than all other servicers.~~leading outcomes. Nine times out of 10, when we ~~can~~ reach federal loan customers who have missed payments, we ~~are able to implement~~identify a solution to help them avoid default.

Getting borrowers into the right payment ~~plans:~~ plans: We help customers understand the ~~complex array~~wide range of federal loan repayment options so they can make informed choices about the plans that ~~are aligned~~align with their financial circumstances and goals. We promote awareness of federal repayment plan options, including Income-Driven Repayment (“IDR”), ~~through more than 161 million communications annually, including mail, email, phone calls, videos~~ and, ~~text messages. As~~as a result, we continue to lead in enrolling customers in affordable ~~income-driven~~ repayment plans: ~~nearly one in three federal student borrowers and~~ more than half of the eligible student loan balances serviced by Navient for the government were enrolled in an IDR ~~plan (excluding loan types ineligible for the plans).~~plan. We also help borrowers understand that options lengthening their repayment term may increase the total cost of their loans, while reminding them that they may pay extra or switch repayment plans at any time.

~~Leading the industry:~~Advocating for borrowers: Navient is ~~a leader in recommending~~an advocate for policy reforms that would enhance the student loan program. For example, we have recommended improving financial literacy before borrowing, ~~for school and~~ simplifying federal loan repayment options and encouraging college completion — reforms that we believe would make a meaningful difference for millions of ~~Americans with student loans and encourage college completion.~~Americans.

In 2009, we pioneered the creation of a loan modification program to help Private Education Loan borrowers needing additional assistance. As of September 30, ~~2018, $2.0~~2019, $1.9 billion of our Private Education Loans were enrolled in this interest rate reduction program, helping customers through more affordable monthly payments while making progress in repaying their principal loan balance.

We continually make enhancements designed to help our customers, drawing from a variety of inputs including customer surveys, research panels, analysis of customer inquiries and complaint data, and regulator ~~commentary and website activity. We regularly use customer and employee research panels to gather real-time feedback to inform enhancements underway.~~commentary.

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Our Office of the Customer Advocate, established in 1997, offers escalated assistance to ~~customers who request it.~~customers. We are committed to working with customers and appreciate customer comments, which, combined with our own customer communication channels, help us improve the ways we assist our customers.

We also continue to offer free resources to help customers and the general public build knowledge on personal finance topics. ~~We offer Path to Success, a series~~

Table of ~~interactive financial literacy videos, and Career Playbook, a career development video series. We also conduct a national research study,~~ ~~Money Under 35, that measures the financial health of Americans ages 22 to 35.~~Contents

~~We take seriously our commitment to serve military customers and have developed a best-in-class approach to assist them.~~

Navient was the first student loan servicer to launch a dedicated military benefits customer service team, website (Navient.com/military), and toll-free number. Navient’s military benefits team ~~offers a single point of contact for all calls from~~supports service members and their families to ~~help them learn about and~~ access the benefits designed for them, including interest rate benefits, deferment and other options.

Selected Historical Financial Information and Ratios

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(In millions, except per share data)	2018			2017			2018			2017			2019			2018			2019			2018
GAAP Basis
Net income attributable to Navient Corporation	$	114		$	176		$	323		$	376
Diluted earnings per common share attributable to Navient Corporation	$	.43		$	.64		$	1.21		$	1.32
Weighted average shares used to compute diluted earnings per common share		264			274			267			285
Net interest margin, Federal Education Loan segment		.68	%		.73	%		.72	%		.79	%
Net income													$	145		$	114		$	425		$	323
Diluted earnings per common share													$	.63		$	.43		$	1.79		$	1.21
Weighted average shares used to compute diluted earnings per share														228			264			238			267
Net interest margin, Federal Education Loans segment														.79	%		.68	%		.79	%		.72	%
Net interest margin, Consumer Lending segment		3.40	%		3.64	%		3.33	%		3.38	%		3.52	%		3.40	%		3.37	%		3.33	%
Return on assets		.43	%		.61	%		.40	%		.44	%		.61	%		.43	%		.59	%		.40	%
Ending FFELP Loans, net	$	74,257		$	83,916		$	74,257		$	83,916		$	66,087		$	74,257		$	66,087		$	74,257
Ending Private Education Loans, net		22,447			23,424			22,447			23,424			21,846			22,447			21,846			22,447
Ending total education loans, net	$	96,704		$	107,340		$	96,704		$	107,340		$	87,933		$	96,704		$	87,933		$	96,704
Average FFELP Loans	$	75,582		$	85,019		$	78,165		$	85,691		$	67,206		$	75,582		$	69,157		$	78,165
Average Private Education Loans		23,107			24,348			23,392			23,657			22,205			23,107			22,474			23,392
Average total education loans	$	98,689		$	109,367		$	101,557		$	109,348		$	89,411		$	98,689		$	91,631		$	101,557
Core Earnings Basis⁽¹⁾
Net income attributable to Navient Corporation	$	140		$	152		$	379		$	382
Diluted earnings per common share attributable to Navient Corporation	$	.53		$	.55		$	1.42		$	1.34
Diluted earnings per common share attributable to Navient Corporation, excluding restructuring and regulatory expenses⁽²⁾	$	.56		$	.56		$	1.51		$	1.36
Weighted average shares used to compute diluted earnings per common share		264			274			267			285
Net interest margin, Federal Education Loan segment		.82	%		.71	%		.82	%		.77	%
Net income													$	142		$	140		$	454		$	379
Diluted earnings per common share													$	.62		$	.53		$	1.91		$	1.42
Adjusted diluted earnings per common share⁽²⁾													$	.65		$	.56		$	1.97		$	1.51
Weighted average shares used to compute diluted earnings per share														228			264			238			267
Net interest margin, Federal Education Loans segment														.82	%		.82	%		.81	%		.82	%
Net interest margin, Consumer Lending segment		3.35	%		3.57	%		3.26	%		3.34	%		3.45	%		3.35	%		3.29	%		3.26	%
Return on assets		.53	%		.53	%		.47	%		.45	%		.60	%		.53	%		.63	%		.47	%
Ending FFELP Loans, net	$	74,257		$	83,916		$	74,257		$	83,916		$	66,087		$	74,257		$	66,087		$	74,257
Ending Private Education Loans, net		22,447			23,424			22,447			23,424			21,846			22,447			21,846			22,447
Ending total education loans, net	$	96,704		$	107,340		$	96,704		$	107,340		$	87,933		$	96,704		$	87,933		$	96,704
Average FFELP Loans	$	75,582		$	85,019		$	78,165		$	85,691		$	67,206		$	75,582		$	69,157		$	78,165
Average Private Education Loans		23,107			24,348			23,392			23,657			22,205			23,107			22,474			23,392
Average total education loans	$	98,689		$	109,367		$	101,557		$	109,348		$	89,411		$	98,689		$	91,631		$	101,557

⁽¹⁾	Core Earnings are non-GAAP financial measures and do not represent a comprehensive basis of accounting. For a greater explanation of Core Earnings, see the section titled “Non-GAAP Financial Measures – Core Earnings.”

⁽²⁾

~~Excludes~~Adjusted diluted Core Earnings per share, a non-GAAP financial measure, excludes restructuring and regulatory expenses of ~~$10~~$9 million and $3$10 million for the three months ended September 30, ~~2018~~2019 and ~~2017,~~2018, respectively and ~~$31~~$19 million and ~~$11~~$31 million for the nine months ended September 30, 2019 and 2018, ~~and 2017,~~ respectively. Regulatory expenses for the nine months ended September 30, 2019 are net of a $10 million insurance policy reimbursement for costs related to such matters.

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Overview

The following discussion and analysis presents a review of our business and operations as of and for the three and nine months ended September 30, ~~2018.~~2019. We monitor and assess our ongoing operations and results based on the following four reportable operating segments: Federal Education Loans, Consumer Lending, Business Processing and Other.

Federal Education Loans Segment

In ~~its Federal Education Loans~~this segment, Navient holds and acquires FFELP ~~loans~~Loans and performs servicing and asset recovery services on its own loan portfolio, federal education loans owned by ED and other institutions. Although FFELP Loans are no longer originated, we continue to pursue acquisitions of FFELP Loan portfolios as well as servicing and asset recovery services contracts. These acquisitions leverage our servicing scale and generate incremental earnings and cash flow. In this segment, we generate revenue primarily through net interest income on the FFELP Loan portfolio (after provision for loan losses) as well as servicing and asset recovery services revenue. This ~~segment~~segment is expected to generate significant amounts of earnings and cash flow over the remaining life of the portfolio.

Consumer Lending Segment

Business Processing Segment

Other

~~Our Other~~This segment primarily consists of ~~the following activities:~~ our corporate liquidity portfolio and the repurchase of debt, unallocated ~~overhead (corporate overhead~~expenses of shared services and ~~certain information technology costs),~~ restructuring/other reorganization ~~expenses, and the deferred tax asset remeasurement loss recognized due to the enactment of the “Tax Cuts and Jobs Act” (“TCJA”) in the fourth quarter of 2017.~~expenses.

Key Financial Measures

Our operating results are primarily driven ~~by:~~by net interest income, provisions for loan losses and expenses incurred in our education loan portfolios; the revenues and expenses generated by our servicing, asset recovery and business processing businesses; gains and losses on loan sales and debt repurchases; and income tax expense. We manage and assess the performance of each business segment separately as each is focused on different customers and each derives its revenue from different activities and services. A brief summary of our key financial measures (net interest income; provisions for loan losses; charge-offs and delinquencies; servicing, asset recovery and business processing revenues; other income (loss); operating expenses; and income tax expense) can be found in Item 7. “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our ~~2017~~2018 Form 10-K.

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~~Third-Quarter 2018~~Third-quarter 2019 Summary of Results

We report financial results on a GAAP basis and also present certain Core Earnings performance measures. Our management, equity investors, credit rating agencies and debt capital providers use these Core Earnings measures to monitor our business performance. See “Non-GAAP Financial Measures – Core Earnings” for a further discussion and a complete reconciliation between GAAP net income and Core Earnings.

~~For the third-quarter 2018,~~Third-quarter 2019 GAAP net income was ~~$114~~$145 million ($~~0.43~~0.63 diluted earnings per share), compared with ~~$176~~$114 million ($~~0.64~~0.43 diluted earnings per share) for the year-ago quarter. ~~The changes~~See “Consolidated Earnings Summary – GAAP Basis” for a discussion of the primary contributors to the change in GAAP net income are impacted by the same Core Earnings items discussed below, as well as changes in net income attributable to (1) mark-to-market gains/losses on derivatives and (2) goodwill and acquired intangible asset amortization and impairment. These items are recognized in GAAP but are not included in Core Earnings results. Third-quarter 2018 and 2017 GAAP results included losses of $12 million and gains of $36 million from derivative accounting, as well as $23 million and $6 million of expense from acquired intangible assets in third-quarter 2018 and 2017, respectively, that are excluded from Core Earnings results. See “Non-GAAP Financial Measures – Core Earnings” for a complete reconciliationearnings between ~~GAAP net income and Core Earnings.~~periods.

Core Earnings for the quarter were ~~$140~~$142 million ($~~0.53~~0.62 diluted Core Earnings per share), compared with ~~$152~~$140 million ($~~0.55~~0.53 diluted Core Earnings per share) for the year-ago quarter. ~~The decrease in diluted core earnings per share was primarily the result of a decrease in fee revenue, a decrease in net interest income~~Third-quarter 2019 and ~~higher expenses, partially offset by a reduction in income tax expense due to the new tax law, lower provision and fewer common shares outstanding. Third-quarter~~ 2018 ~~and 2017~~adjusted diluted Core Earnings per share were ~~$0.56~~$0.65 and $0.56, respectively, excluding restructuring and regulatory-related expenses of $9 million and $10 million, ~~and $3 million,~~ respectively. See “Reportable Segment Earnings Summary – Core Earnings Basis” for a discussion of the primary contributors to the change in Core Earnings between periods.

Highlights of third-quarter ~~2018~~2019 include:

~~closed on a strategic agreement with First Data related to Navient’s student loan technology platform creating a more effective long-term variable cost structure for the business;~~

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FFELP Loan delinquency rate decreased 10% from the year-ago quarter;

~~contingent collections receivables inventory in our Federal Education Loan segment increased $12 billion from the prior quarter as a result of new placements;~~

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asset recovery revenue in our Federal Education Loans segment increased $15 million (36%) from the year-ago quarter;

~~originated $903 million of Private Education Refinance Loans, a 44 percent increase from second-quarter 2018;~~

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originated $1.4 billion of Private Education Loans, a 57% increase from $903 million in the year-ago quarter;

~~Private Education Loan provision declined $20 million;~~

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Private Education Loan delinquency rate declined 24% from the year-ago quarter;

~~business processing fee revenue increased 16 percent to $64 million from the year-ago quarter;~~

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EBITDA⁽¹⁾margin of 20% in our Business Processing segment;

~~contingent collections receivables inventory in our Business Processing segment increased 13 percent to $13 billion from the prior quarter as a result of new placements;~~

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contingent collections receivables inventory in our Business Processing segment increased 8% to $14.2 billion from the year-ago quarter;

~~repurchased 6.9 million common shares for $95 million;~~

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repurchased 9.7 million common shares for $130 million;

~~authorized $500 million to be utilized in a new share repurchase program, with $565 million repurchase program outstanding at quarter-end;~~

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paid $36 million in common stock dividends;

~~paid $42 million in common dividends;~~

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the tangible net asset ratio was 1.27x⁽¹⁾; and

~~the tangible net asset ratio was 1.23x;~~

~~issued $992 million of FFELP Loan asset-backed securities (“ABS”) and $632 million of Private Education Loan ABS; and~~

~~retired or repurchased $86 billion of senior unsecured debt.~~

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issued $749 million of FFELP Loan asset-backed securities (“ABS”) and $535 billion of Private Education Loan ABS.

⁽¹⁾Item is a non-GAAP financial measure. For an explanation and reconciliation of our non-GAAP financial measures, see “Non-GAAP Financial Measures.”

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Results of Operations

We present the results of operations below first on a consolidated basis in accordance with GAAP. Following our discussion of consolidated earnings results on a GAAP basis, we present our results on a segment basis. We have four reportable segments: Federal Education Loans, Consumer Lending, Business Processing and Other. These segments operate in distinct business environments and we manage and evaluate the financial performance of these segments using non-GAAP financial measures we call Core Earnings (see “Non-GAAP Financial Measures – Core Earnings” for further discussion).

GAAP Statements of Income (Unaudited)

	Three Months Ended September 30,						Increase (Decrease)						Nine Months Ended September 30,						Increase (Decrease)						Three Months Ended September 30,					Increase (Decrease)						Nine Months Ended September 30,						Increase (Decrease)
(In millions, except per share data)	2018			2017			$			%			2018			2017			$			%			2019		2018			$			%			2019			2018			$			%
Interest income:
FFELP Loans	$	759		$	681		$	78			11	%	$	2,242		$	1,979		$	263			13	%	$	706	$	759		$	(53	)		(7	)%	$	2,211		$	2,242		$	(31	)		(1	)%
Private Education Loans		455			445			10			2			1,327			1,204			123			10			437		455			(18	)		(4	)		1,317			1,327			(10	)		(1	)
Other loans		1			2			(1	)		(50	)		4			12			(8	)		(67	)		—		1			(1	)		(100	)		2			4			(2	)		(50	)
Cash and investments		26			12			14			117			66			29			37			128			23		26			(3	)		(12	)		75			66			9			14
Total interest income		1,241			1,140			101			9			3,639			3,224			415			13			1,166		1,241			(75	)		(6	)		3,605			3,639			(34	)		(1	)
Total interest expense		935			785			150			19			2,707			2,178			529			24			854		935			(81	)		(9	)		2,714			2,707			7			—
Net interest income		306			355			(49	)		(14	)		932			1,046			(114	)		(11	)		312		306			6			2			891			932			(41	)		(4	)
Less: provisions for loan losses		85			105			(20	)		(19	)		284			317			(33	)		(10	)		64		85			(21	)		(25	)		208			284			(76	)		(27	)
Net interest income after provisions for loan losses		221			250			(29	)		(12	)		648			729			(81	)		(11	)		248		221			27			12			683			648			35			5
Other income (loss):
Servicing revenue		70			75			(5	)		(7	)		210			221			(11	)		(5	)		60		70			(10	)		(14	)		182			210			(28	)		(13	)
Asset recovery and business processing revenue		106			157			(51	)		(32	)		313			367			(54	)		(15	)		123		106			17			16			364			313			51			16
Other income (loss)		28			4			24			600			29			3			26			867			9		28			(19	)		(68	)		37			29			8			28
Gains on sales of loans and investments		—			3			(3	)		(100	)		—			3			(3	)		(100	)
Losses on debt repurchases		(1	)		(1	)		—			—			(9	)		(1	)		(8	)		800
Gains on sales of loans																										—		—			—			—			16			—			16			100
Gains (losses) on debt repurchases																										—		(1	)		1			(100	)		59			(9	)		68			(756	)
Gains (losses) on derivative and hedging activities, net		2			25			(23	)		(92	)		10			(16	)		26			(163	)		4		2			2			100			(21	)		10			(31	)		(310	)
Total other income		205			263			(58	)		(22	)		553			577			(24	)		(4	)		196		205			(9	)		(4	)		637			553			84			15
Expenses:
Operating expenses		255			238			17			7			731			707			24			3			251		255			(4	)		(2	)		749			731			18			2
Goodwill and acquired intangible asset impairment and amortization expense		23			6			17			283			39			17			22			129
Goodwill and acquired intangible assets impairment and amortization expense																										6		23			(17	)		(74	)		23			39			(16	)		(41	)
Restructuring/other reorganization expenses		1			—			1			100			10			—			10			100			2		1			1			100			4			10			(6	)		(60	)
Total expenses		279			244			35			14			780			724			56			8			259		279			(20	)		(7	)		776			780			(4	)		(1	)
Income before income tax expense		147			269			(122	)		(45	)		421			582			(161	)		(28	)		185		147			38			26			544			421			123			29
Income tax expense		33			93			(60	)		(65	)		98			206			(108	)		(52	)		40		33			7			21			119			98			21			21
Net income attributable to Navient Corporation	$	114		$	176		$	(62	)		(35	)%	$	323		$	376		$	(53	)		(14	)%
Basic earnings per common share attributable to Navient Corporation	$	.44		$	.65		$	(.21	)		(32	)%	$	1.23		$	1.35		$	(.12	)		(9	)%
Diluted earnings per common share attributable to Navient Corporation	$	.43		$	.64		$	(.21	)		(33	)%	$	1.21		$	1.32		$	(.11	)		(8	)%
Dividends per common share attributable to Navient Corporation	$	.16		$	.16		$	—			—	%	$	.48		$	.48		$	—			—	%
Net income																									$	145	$	114		$	31			27	%	$	425		$	323		$	102			32	%
Basic earnings per common share																									$	.64	$	.44		$	.20			45	%	$	1.81		$	1.23		$	.58			47	%
Diluted earnings per common share																									$	.63	$	.43		$	.20			47	%	$	1.79		$	1.21		$	.58			48	%
Dividends per common share																									$	.16	$	.16		$	—			—	%	$	.48		$	.48		$	—			—	%

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Consolidated Earnings Summary — GAAP ~~basis~~Basis

Three Months Ended September 30, ~~2018~~2019 Compared with Three Months Ended September 30, ~~2017~~2018

For the three months ended September 30, ~~2018,~~2019, net income was ~~$114~~$145 million, or ~~$0.43~~$0.63 diluted earnings per common share, compared with net income of ~~$176~~$114 million, or ~~$0.64~~$0.43 diluted earnings per common share, for the three months ended September 30, 2017. The decrease in net income was primarily due to a $48 million decrease in net interest income, a $51 million decrease in asset recovery and business processing revenue, a $23 million decrease in net gains on derivative and hedging activities, a $17 million increase in operating expenses and a $17 million increase in acquired intangible asset impairment and amortization expense. This was partially offset by a $20 million decrease in the provisions for loan losses, a $24 million increase in other income and a $60 million decrease in income tax expense.

~~Table of Contents~~

~~The primary contributors to each of the identified drivers of changes in net income for the current quarter compared with the year-ago quarter are as follows:~~

~~Net interest income decreased by $48 million, primarily as a result of the natural paydown of the education loan portfolio.~~

Provisions for loan losses decreased $20 million due to a $20 million decrease in the Private Education Loan provision for loan losses. As a result of the expiration of the temporary natural disaster forbearances granted at the end of 2017, loan delinquencies greater than 90-days increased by $49 million and forbearances decreased by $380 million compared with the year-ago quarter, all as expected. Charge-offs increased as expected by $20 million, excluding the $32 million related to a change in the portion of the loan amount charged off at default (see “Reportable Segment Earnings Summary – Core Earnings Basis – Consumer Lending Segment – Private Education Loan Provision for Loan Losses” for further discussion). This increase in charge-offs was expected and due to the disaster forbearances discussed above. These items had no impact on the provision for loan losses in the third quarter of 2018 as these items had been previously reserved for through the allowance for loan losses. Outstanding Private Education Loans decreased $977 million from the year-ago quarter. These factors along with the continued improvement in the portfolio’s performance resulted in the $20 million decrease in provision.

Asset recovery and business processing revenue decreased $51 million primarily due to the third-quarter 2017 recognition of $47 million of previously deferred asset recovery revenue, net of a reserve, related to loans for which the Company performed default aversion services. In connection with providing these services, a fee was received when a loan was initially placed with us and we provided the services for the remaining life of the loan for no additional fee. As a result, in accordance with GAAP, the fee was deferred net of estimated rebates, and recognized as revenue as it was earned over the expected lives of the related loans. In the third quarter of 2017, the Company was notified that it would no longer perform these services after 2017 due to the termination of the related contract as of December 31, 2017. In accordance with GAAP, we recognized this previously deferred revenue during the third quarter of 2017 to reflect a shortened period over which it was expected to be earned.

Other income increased $24 million primarily from the sale of technology and transition services revenue in connection with the strategic agreement we entered into with First Data in the third quarter of 2018.

Net gains on derivative and hedging activities decreased $23 million. The primary factors affecting the change were interest rate and foreign currency fluctuations, which impact the valuations of our Floor Income Contracts, basis swaps and foreign currency hedges during each period. Valuations of derivative instruments fluctuate based upon many factors including changes in interest rates, credit risk, foreign currency fluctuations and other market factors. As a result, net gains and losses on derivative and hedging activities may vary significantly in future periods.

Third-quarter 2018 and 2017 operating expenses included regulatory-related costs of $9 million and $3 million, respectively. Excluding these regulatory-related costs, operating expenses were $246 million and $235 million in third-quarter 2018 and 2017, respectively. On an adjusted basis, expenses were $29 million lower primarily as a result of ongoing cost-saving initiatives across the Company. Adjusted expenses exclude $17 million of operating costs related to Duncan Solutions (acquired in July 2017) and to Earnest (acquired in November 2017), $14 million in connection with the adoption of a new revenue recognition accounting standard on January 1, 2018 (see below for further discussion) and $9 million of costs in 2018 in connection with the First Data transition services agreement.

Acquired intangible asset impairment and amortization expense increased $17 million primarily as a result of the notice of termination of a Toll Services Contract in third-quarter 2018 in our government services reporting unit which resulted in $16 million of impairment on the related intangible asset.

The effective income tax rates for the third quarters of 2018 and 2017 were 23 percent and 35 percent, respectively. The decrease in the effective income tax rate was primarily the result of the “Tax Cuts and Jobs Act” (“TCJA”). Income tax expense decreased $60 million of which $21 million was a result of the lower tax rate in connection with the passage of the TCJA.

We repurchased 6.9 million and 11.3 million shares of our common stock during the three months ended September 30, 2018 and 2017, respectively. As a result, our average outstanding diluted shares decreased by 10 million common shares (or 4 percent) from the year-ago period.

As of January 1, 2018, we adopted Accounting Standard Codification (“ASC”) 606, “Revenue from Contracts with Customers.” We determined there was no material change in the timing of our recognition of our asset recovery and business processing revenue or expenses and we did not record a cumulative adjustment as of January 1, 2018 as a result of the adoption of ASC 606.

~~Table of Contents~~

The new guidance does not apply to financial instruments and transfers and servicing that are accounted for under other U.S. GAAP. Accordingly, the new revenue recognition guidance does not have an impact on our recognition of revenue and costs associated with our loan portfolios, investments, derivatives and servicing contracts. However, we considered the ASC 606 principal versus agent guidance with respect to certain asset recovery guarantor servicing contracts pursuant to which we serve in a portfolio management role and use third-party collection agencies. We determined that we are required under the new accounting standard to reflect payments to third-party collection agencies as revenue and operating expense. Under the prior accounting standards, we netted payments to third-party collection agencies against revenue. We adopted the new accounting standard using the “cumulative effect transition adjustment” which results in prospectively making this change in 2018. This change in accounting policy resulted in both asset recovery revenue and operating expense in the Federal Education Loan segment being $14 million higher in third-quarter 2018 with no impact on net income.

~~Nine Months Ended September 30, 2018 Compared with Nine Months Ended September 30, 2017~~

For the nine months ended September 30, 2018, net income was $323 million, or $1.21 diluted earnings per common share, compared with net income of $376 million, or $1.32 diluted earnings per common share, for the nine months ended September 30, 2017. The decrease in net income was primarily due to a $113 million decrease in net interest income, a $54 million decrease in asset recovery and business processing revenue, a $24 million increase in operating expenses, and a $22 million increase in acquired intangible asset impairment and amortization expense. This was partially offset by a $33 million decrease in the provisions for loan losses, a $26 million increase in other income, a $26 million increase in net gains on derivative and hedging activities and a $108 million decrease in income tax expense.

The primary contributors to ~~each of~~ the ~~identified drivers of changes~~change in net income ~~for the current nine-month period compared with the year-ago nine-month period~~ are as follows:

~~Net interest income decreased by $113 million, primarily as a result of the natural paydown of the education loan portfolio.~~

~~Provisions for loan losses decreased $33 million as a result of:~~

•

Net interest income increased by $6 million. Excluding the impact of a new accounting standard discussed below, net interest income would have decreased $5 million, primarily as a result of the natural paydown of the education loan portfolio. ASU No. 2017-12, “Derivatives and Hedging,” was adopted on January 1, 2019. This new accounting standard requires the mark-to-market gains and losses from qualifying fair value hedge relationships to be recorded in the same line item on the income statement of the item being hedged. As a result, the mark-to-market gains and losses from fair value hedging activity are now recorded in interest expense whereas they were previously recorded in gains (losses) on derivative and hedging activities, net. This change in presentation is prospective only and resulted in $11 million of gains being recorded in interest expense in third-quarter 2019.

^•

Provisions for loan losses decreased $21 million:

○

The provision for FFELP loan losses was $8 million, down $2 million. Loan delinquencies greater than 90 days decreased $902 million from the year-ago quarter. Outstanding FFELP Loans decreased $8.2 billion from the year-ago quarter.

○

The provision for Private Education Loan losses was ~~$224~~$56 million, down ~~$61 million from 2017. As a result of~~$19 million. Excluding the ~~expiration of the temporary natural disaster forbearances granted at the end of 2017, loan delinquencies greater than 90-days increased by $49~~$21 million and ~~forbearances decreased by $380~~$32 million, ~~compared with the year-ago period, all as expected. Charge-offs decreased by $86 million, excluding the $32 million~~respectively, related to a change in the portion of the loan amount charged off at default, ~~(see “Reportable Segment Earnings Summary – Core Earnings Basis – Consumer Lending Segment – Private Education~~charge-offs decreased $29 million. Loan ~~Provision for Loan Losses” for further discussion). The impacts from~~delinquencies greater than 90 days decreased by $148 million and forbearances decreased by $232 million compared with the ~~natural disasters had no effect on the provision for loan losses in the current period as this had been previously reserved for through the allowance for loan losses.~~year-ago quarter. Outstanding non-refinance Private Education Loans decreased ~~$977 million~~$3.4 billion from the year-ago ~~period. These factors along with the continued improvement in the portfolio’s performance resulted in the $61 million decrease in provision.~~ quarter.

^•

Servicing revenue decreased $10 million primarily due to a $5 million gain on the sale of third-party servicing contracts in the year-ago quarter. The remaining decrease is primarily the result of the natural paydown of the FFELP Loan portfolio serviced for third parties.

•

Asset recovery and business processing revenue increased by $17 million primarily due to higher account resolution.

•

Other income decreased $19 million primarily due to a $14 million decrease from the gain on the sale of technology and related transition services revenue in the year-ago quarter.

•

Excluding regulatory-related costs of $7 million and $9 million, respectively, operating expenses were $244 million and $246 million in third-quarter 2019 and 2018, respectively. On an adjusted basis, expenses were $1 million higher. Adjusted 2019 expenses exclude $2 million of costs associated with proxy contest matters and $4 million of transition services costs, and adjusted 2018 expenses exclude $9 million of transition services costs.

•

Acquired intangible asset impairment and amortization expense decreased $17 million primarily as the result of the notice of termination of a contract in our government services reporting unit in the year-ago quarter which resulted in $16 million of impairment on the related intangible asset.

•

During the third quarters of 2019 and 2018, the Company incurred $2 million and $1 million, respectively, of restructuring/other reorganization expenses in connection with an effort to reduce costs and improve operating efficiency. These charges were due primarily to severance-related costs.

We repurchased 9.7 million and 6.9 million shares of our common stock during the third-quarters of 2019 and 2018, respectively. As a result of repurchases, our average outstanding diluted shares decreased by 36 million common shares (or 14%) from the year-ago period.

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Nine Months Ended September 30, 2019 Compared with Nine Months Ended September 30, 2018

For the nine months ended September 30, 2019, net income was $425 million, or $1.79 diluted earnings per common share, compared with net income of $323 million, or $1.21 diluted earnings per common share, for the nine months ended September 30, 2018.

The primary contributors to the change in net income are as follows:

•

Net interest income decreased by $41 million, primarily as a result of the natural paydown of the education loan portfolio.

•

Provisions for loan losses decreased $76 million:

○

The provision for FFELP ~~Loan~~loan losses was ~~$60~~$23 million, ~~up $30~~down $37 million ~~from 2017~~primarily due to a higher temporary charge-off estimate ~~over~~in the ~~next several quarters,~~year-ago period as a result of an elevated use of disaster forbearance at the end of 2017 and other factors. Loan delinquencies greater than 90 days decreased $902 million from the year-ago period. Outstanding FFELP Loans decreased $8.2 billion from the year-ago period.

Asset recovery and business processing revenue decreased $54 million primarily due to the third-quarter 2017 recognition of $47 million of previously deferred asset recovery revenue, as discussed above.

Other income increased $26 million primarily from the sale of technology and transition services revenue in connection with the strategic agreement we entered into with First Data in the third quarter of 2018.

Net gains on derivative and hedging activities increased $26 million. The primary factors affecting the change were interest rate and foreign currency fluctuations, which impact the valuations of our Floor Income Contracts, basis swaps and foreign currency hedges during each period. Valuations of derivative instruments fluctuate based upon many factors including changes in interest rates, credit risk, foreign currency fluctuations and other market factors. As a result, net gains and losses on derivative and hedging activities may vary significantly in future periods.

~~Table of Contents~~

•○

InThe provision for Private Education Loan losses was $185 million, down $39 million. Excluding the $21 million and $32 million, respectively, related to a change in the portion of the loan amount charged off at default, charge-offs decreased $2 million. Loan delinquencies greater than 90 days decreased by $148 million and forbearances decreased by $232 million compared with the year-ago period. Outstanding non-refinance Private Education Loans decreased $3.4 billion from the year-ago period.

•

Servicing revenue decreased $28 million due to a $12 million gain on the sale of third-party servicing contracts in the year-ago period. The remaining decrease is primarily the result of the natural paydown of the FFELP Loan portfolio serviced for third parties.

•

Asset recovery and business processing revenue increased by $51 million due to higher account resolution.

•

Net gains on sales of loans increased by $16 million, due to the $16 million gain on sale of $412 million of Private Education Refinance Loans in second-quarter 2019.

•

Net gains on debt repurchases increased by $68 million. We repurchased $184 million of debt at a $59 million gain in the nine months ended September 30, ~~2018~~2019 compared to $1.4 billion repurchased at a $9 million loss in the year-ago period. Debt repurchase activity fluctuates based on market fundamentals and ~~2017, we recorded~~our liability management strategy. As a result, gains or losses on our debt repurchase activity may vary in future periods.

•

Net gains on derivative and hedging activities decreased $31 million. The primary factors affecting the change were interest rate and foreign currency fluctuations, which impact the valuations of our Floor Income Contracts, basis swaps and foreign currency hedges during each period. Valuations of derivative instruments fluctuate based upon many factors including changes in interest rates, credit risk, foreign currency fluctuations and other market factors. As a result, net gains and losses on derivative and hedging activities may vary significantly in future periods.

•

Excluding regulatory-related costs of $15 million and $21 million, ~~and $11 million, respectively. Excluding these regulatory-related costs,~~respectively, operating expenses were ~~$710~~$734 million and ~~$696~~$710 million in the nine months ended September 30, ~~2018~~2019 and ~~2017,~~2018, respectively. On an adjusted basis, expenses were ~~$72~~$25 million lower primarily as a result of ongoing cost-saving initiatives across the Company. Adjusted 2019 expenses exclude ~~$70~~$11 million of ~~operating~~ costs associated with proxy contest matters and $16 million of transition services costs. Adjusted 2018 expenses exclude the release of a $40 million reserve related to ~~Duncan Solutions (acquired in July 2017) and to Earnest (acquired in November 2017),~~the resolution of a contingency, a $9 million one-time fee paid ~~in 2018~~ to convert $3 billion of Private Education Loans from a third-party servicer to Navient’s servicing platform ~~$38~~and $9 million of transition services costs. Regulatory costs in the current period are net of a $10 million insurance policy reimbursement for costs related to such matters.

•

Acquired intangible asset impairment and amortization expense decreased $16 million primarily as the result of the notice of termination of a contract in our government services reporting unit in the year-ago quarter which resulted in $16 million of impairment on the related intangible asset.

•

During the nine months ended September 30, 2019 and 2018, the Company incurred $4 million and $10 million, respectively, of restructuring/other reorganization expenses in connection with ~~the adoption of a new revenue recognition accounting standard on January 1, 2018 (see below for further discussion), $9 million of~~an effort to reduce costs ~~in 2018 in connection with the First Data transition services agreement~~ and ~~the release of a $40 million contingency reserve in 2018.~~improve operating efficiency. These charges were due primarily to severance-related costs.

During the nine months ended September 30, 2018, the Company incurred $10 million of restructuring/other reorganization expenses in connection with an effort that will reduce costs and improve operating efficiency. These charges were due primarily to severance-related costs.

Acquired intangible asset impairment and amortization expense increased $22 million primarily as a result of the notice of termination of a Toll Services Contract in third-quarter 2018 in our government services reporting unit, which resulted in $16 million of impairment on the related intangible asset.

The effective income tax rates for the nine months ended September 30, 2018 and 2017 were 23 percent and 35 percent, respectively. The decrease in the effective income tax rate was primarily the result of the TCJA. Income tax expense decreased $108 million of which $59 million was a result of the lower tax rate in connection with the passage of the TCJA.

We repurchased ~~6.9~~28.7 million and ~~29.6~~6.9 million shares of our common stock during the nine months ended September 30, ~~2018~~2019 and ~~2017,~~2018, respectively. As a result of repurchases, our average outstanding diluted shares decreased by 1829 million common shares (or ~~6 percent)~~11%) from the year-ago period.

In connection with ASC 606, we recognized $8 million of business processing revenue and $5 million of expenses in the nine months ended September 30, 2018 related to a contract in our Business Processing segment that would not have been recognized under the prior accounting standard until later in 2018. This change in accounting policy also resulted in both asset recovery revenue and operating expense in the Federal Education Loan segment being $33 million higher in the nine months ended September 30, 2018 with no impact on net income.

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Non-GAAP Financial Measures

In addition to financial results reported on a GAAP basis, Navient also provides certain performance measures which are non-GAAP financial measures. The following non-GAAP financial measures are presented within this Form 10-Q: (1) Core Earnings, (2) Tangible Net Asset Ratio and (3) EBITDA for the Business Processing segment.

1. Core Earnings

Core Earnings are not a substitute for reported results under GAAP. We use Core Earnings to manage our business segments because Core Earnings reflect adjustments to GAAP financial results for two items, discussed below, that can create significant volatility mostly due to timing factors generally beyond the control of management. Accordingly, we believe that Core Earnings provide management with a useful basis from which to better evaluate results from ongoing operations against the business plan or against results from prior periods. Consequently, we disclose this information because we believe it provides investors with additional information regarding the operational and performance indicators that are most closely assessed by management. When compared to GAAP results, the two items we remove ~~from~~to result in our Core Earnings presentations are:

(1)

(2)

The accounting for goodwill and acquired intangible assets.

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The following tables show Core Earnings for each reportable segment and our business as a whole along with the adjustments made to the income/expense items to reconcile the amounts to our reported GAAP results as required by GAAP and reported in “Note 12 — Segment Reporting.”

	Three Months Ended September 30, 2018																								Three Months Ended September 30, 2019
													Adjustments																							Adjustments
(Dollars in millions)	Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP			Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings		Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP
Interest income:
Education loans	$	774	$	455	$	—	$	—		$	1,229		$	3		$	(18	)	$	(15	)	$	1,214		$	721	$	437	$	—	$	—		$	1,158	$	2		$	(17	)	$	(15	)	$	1,143
Other loans		1		—		—		—			1			—			—			—			1			—		—		—		—			—		—			—			—			—
Cash and investments		12		4		—		10			26			—			—			—			26			11		4		—		8			23		—			—			—			23
Total interest income		787		459		—		10			1,256			3			(18	)		(15	)		1,241			732		441		—		8			1,181		2			(17	)		(15	)		1,166
Total interest expense		624		257		—		48			929			9			(3	)		6			935			588		242		—		42			872		(4	)		(14	)		(18	)		854
Net interest income (loss)		163		202		—		(38	)		327			(6	)		(15	)		(21	)		306			144		199		—		(34	)		309		6			(3	)		3			312
Less: provisions for loan losses		10		75		—		—			85			—			—			—			85			8		56		—		—			64		—			—			—			64
Net interest income (loss) after provisions for loan losses		153		127		—		(38	)		242			(6	)		(15	)		(21	)		221			136		143		—		(34	)		245		6			(3	)		3			248
Other income (loss):
Servicing revenue		67		3		—		—			70			—			—			—			70			57		3		—		—			60		—			—			—			60
Asset recovery and business processing revenue		42		—		64		—			106			—			—			—			106			57		—		66		—			123		—			—			—			123
Other income (loss)		18		—		—		3			21			6			3			9			30			6		—		—		3			9		(6	)		10			4			13
Losses on debt repurchases		—		—		—		(1	)		(1	)		—			—			—			(1	)
Total other income (loss)		127		3		64		2			196			6			3			9			205	��		120		3		66		3			192		(6	)		10			4			196
Expenses:
Direct operating expenses		87		38		59		—			184			—			—			—			184			89		44		54		—			187		—			—			—			187
Overhead expenses		—		—		—		71			71			—			—			—			71
Unallocated shared services expenses																										—		—		—		64			64		—			—			—			64
Operating expenses		87		38		59		71			255			—			—			—			255			89		44		54		64			251		—			—			—			251
Goodwill and acquired intangible asset impairment and amortization		—		—		—		—			—			—			23			23			23			—		—		—		—			—		—			6			6			6
Restructuring/other reorganization expenses		—		—		—		1			1			—			—			—			1			—		—		—		2			2		—			—			—			2
Total expenses		87		38		59		72			256			—			23			23			279			89		44		54		66			253		—			6			6			259
Income (loss) before income tax expense (benefit)		193		92		5		(108	)		182			—			(35	)		(35	)		147			167		102		12		(97	)		184		—			1			1			185
Income tax expense (benefit)⁽²⁾		45		20		1		(24	)		42			—			(9	)		(9	)		33			39		23		3		(23	)		42		—			(2	)		(2	)		40
Net income (loss)	$	148	$	72	$	4	$	(84	)	$	140		$	—		$	(26	)	$	(26	)	$	114		$	128	$	79	$	9	$	(74	)	$	142	$	—		$	3		$	3		$	145

⁽¹⁾	Core Earnings adjustments to GAAP:

	Three Months Ended September 30, 2018									Three Months Ended September 30, 2019
(Dollars in millions)	Net Impact of Derivative Accounting			Net Impact of Goodwill and Acquired Intangible Assets			Total			Net Impact of Derivative Accounting		Net Impact of Acquired Intangibles			Total
Net interest income (loss) after provisions for loan losses	$	(21	)	$	—		$	(21	)	$	3	$	—		$	3
Total other income (loss)		9			—			9			4		—			4
Goodwill and acquired intangible asset impairment and amortization		—			23			23			—		6			6
Total Core Earnings adjustments to GAAP	$	(12	)	$	(23	)		(35	)	$	7	$	(6	)		1
Income tax expense (benefit)								(9	)							(2	)
Net income (loss)							$	(26	)						$	3

⁽²⁾	Income taxes are based on a percentage of net income before tax for the individual reportable segment.

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	Three Months Ended September 30, 2017																								Three Months Ended September 30, 2018
													Adjustments																								Adjustments
(Dollars in millions)	Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP			Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP
Interest income:
Education loans	$	678	$	445	$	—	$	—		$	1,123		$	16		$	(13	)	$	3		$	1,126		$	774	$	455	$	—	$	—		$	1,229		$	3		$	(18	)	$	(15	)	$	1,214
Other loans		2		—		—		—			2			—			—			—			2			1		—		—		—			1			—			—			—			1
Cash and investments		9		1		—		2			12			—			—			—			12			12		4		—		10			26			—			—			—			26
Total interest income		689		446		—		2			1,137			16			(13	)		3			1,140			787		459		—		10			1,256			3			(18	)		(15	)		1,241
Total interest expense		531		221		—		40			792			(5	)		(2	)		(7	)		785			624		257		—		48			929			9			(3	)		6			935
Net interest income (loss)		158		225		—		(38	)		345			21			(11	)		10			355			163		202		—		(38	)		327			(6	)		(15	)		(21	)		306
Less: provisions for loan losses		10		95		—		—			105			—			—			—			105			10		75		—		—			85			—			—			—			85
Net interest income (loss) after provisions for loan losses		148		130		—		(38	)		240			21			(11	)		10			250			153		127		—		(38	)		242			(6	)		(15	)		(21	)		221
Other income (loss):
Servicing revenue		72		3		—		—			75			—			—			—			75			67		3		—		—			70			—			—			—			70
Asset recovery and business processing revenue		102		—		55		—			157			—			—			—			157			42		—		64		—			106			—			—			—			106
Other income (loss)		1		—		—		2			3			(21	)		47			26			29			18		—		—		3			21			6			3			9			30
Gains on sales of loans and investments		3		—		—		—			3			—			—			—			3
Losses on debt repurchases		—		—		—		(1	)		(1	)		—			—			—			(1	)		—		—		—		(1	)		(1	)		—			—			—			(1	)
Total other income (loss)		178		3		55		1			237			(21	)		47			26			263			127		3		64		2			196			6			3			9			205
Expenses:
Direct operating expenses		77		39		49		—			165			—			—			—			165			94		38		59		—			191			—			—			—			191
Overhead expenses		—		—		—		73			73			—			—			—			73
Unallocated shared services expenses																										—		—		—		64			64			—			—			—			64
Operating expenses		77		39		49		73			238			—			—			—			238			94		38		59		64			255			—			—			—			255
Goodwill and acquired intangible asset impairment and amortization		—		—		—		—			—			—			6			6			6			—		—		—		—			—			—			23			23			23
Restructuring/other reorganization expenses																										—		—		—		1			1			—			—			—			1
Total expenses		77		39		49		73			238			—			6			6			244			94		38		59		65			256			—			23			23			279
Income (loss) before income tax expense (benefit)		249		94		6		(110	)		239			—			30			30			269			186		92		5		(101	)		182			—			(35	)		(35	)		147
Income tax expense (benefit)⁽²⁾		92		34		2		(41	)		87			—			6			6			93			43		20		1		(22	)		42			—			(9	)		(9	)		33
Net income (loss)	$	157	$	60	$	4	$	(69	)	$	152		$	—		$	24		$	24		$	176		$	143	$	72	$	4	$	(79	)	$	140		$	—		$	(26	)	$	(26	)	$	114

⁽¹⁾	Core Earnings adjustments to GAAP:

	Three Months Ended September 30, 2017							Three Months Ended September 30, 2018
(Dollars in millions)	Net Impact of Derivative Accounting		Net Impact of Goodwill and Acquired Intangible Assets			Total		Net Impact of Derivative Accounting			Net Impact of Acquired Intangibles			Total
Net interest income (loss) after provisions for loan losses	$	10	$	—		$	10	$	(21	)	$	—		$	(21	)
Total other income (loss)		26		—			26		9			—			9
Goodwill and acquired intangible asset impairment and amortization		—		6			6		—			23			23
Total Core Earnings adjustments to GAAP	$	36	$	(6	)		30	$	(12	)	$	(23	)		(35	)
Income tax expense (benefit)							6								(9	)
Net income (loss)						$	24							$	(26	)

⁽²⁾	Income taxes are based on a percentage of net income before tax for the individual reportable segment.

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	Nine Months Ended September 30, 2018																								Nine Months Ended September 30, 2019
													Adjustments																							Adjustments
(Dollars in millions)	Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP			Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings		Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP
Interest income:
Education loans	$	2,281	$	1,327	$	—	$	—		$	3,608		$	14		$	(53	)	$	(39	)	$	3,569		$	2,258	$	1,317	$	—	$	—		$	3,575	$	4		$	(51	)	$	(47	)	$	3,528
Other loans		3		1		—		—			4			—			—			—			4			1		1		—		—			2		—			—			—			2
Cash and investments		31		9		—		26			66			—			—			—			66			41		13		—		21			75		—			—			—			75
Total interest income		2,315		1,337		—		26			3,678			14			(53	)		(39	)		3,639			2,300		1,331		—		21			3,652		4			(51	)		(47	)		3,605
Total interest expense		1,817		746		—		139			2,702			13			(8	)		5			2,707			1,866		758		—		122			2,746		(2	)		(30	)		(32	)		2,714
Net interest income (loss)		498		591		—		(113	)		976			1			(45	)		(44	)		932			434		573		—		(101	)		906		6			(21	)		(15	)		891
Less: provisions for loan losses		60		224		—		—			284			—			—			—			284			23		185		—		—			208		—			—			—			208
Net interest income (loss) after provisions for loan losses		438		367		—		(113	)		692			1			(45	)		(44	)		648			411		388		—		(101	)		698		6			(21	)		(15	)		683
Other income (loss):
Servicing revenue		201		9		—		—			210			—			—			—			210			174		8		—		—			182		—			—			—			182
Asset recovery and business processing revenue		112		—		201		—			313			—			—			—			313			165		—		199		—			364		—			—			—			364
Other income (loss)		20		—		—		6			26			(1	)		14			13			39			22		1		—		12			35		(45	)		26			(19	)		16
Losses on debt repurchases		—		—		—		(9	)		(9	)		—			—			—			(9	)
Gains on sales of loans																										—		16		—		—			16		—			—			—			16
Gains on debt repurchases																										—		—		—		47			47		39			(27	)		12			59
Total other income (loss)		333		9		201		(3	)		540			(1	)		14			13			553			361		25		199		59			644		(6	)		(1	)		(7	)		637
Expenses:
Direct operating expenses		202		133		172		—			507			—			—			—			507			270		117		165		—			552		—			—			—			552
Overhead expenses		—		—		—		224			224			—			—			—			224
Unallocated shared services expenses																										—		—		—		197			197		—			—			—			197
Operating expenses		202		133		172		224			731			—			—			—			731			270		117		165		197			749		—			—			—			749
Goodwill and acquired intangible asset impairment and amortization		—		—		—		—			—			—			39			39			39			—		—		—		—			—		—			23			23			23
Restructuring/other reorganization expenses		—		—		—		10			10			—			—			—			10			—		—		—		4			4		—			—			—			4
Total expenses		202		133		172		234			741			—			39			39			780			270		117		165		201			753		—			23			23			776
Income (loss) before income tax expense (benefit)		569		243		29		(350	)		491			—			(70	)		(70	)		421			502		296		34		(243	)		589		—			(45	)		(45	)		544
Income tax expense (benefit)⁽²⁾		130		56		7		(81	)		112			—			(14	)		(14	)		98			115		68		8		(56	)		135		—			(16	)		(16	)		119
Net income (loss)	$	439	$	187	$	22	$	(269	)	$	379		$	—		$	(56	)	$	(56	)	$	323		$	387	$	228	$	26	$	(187	)	$	454	$	—		$	(29	)	$	(29	)	$	425

⁽¹⁾	Core Earnings adjustments to GAAP:

	Nine Months Ended September 30, 2018									Nine Months Ended September 30, 2019
(Dollars in millions)	Net Impact of Derivative Accounting			Net Impact of Goodwill and Acquired Intangible Assets			Total			Net Impact of Derivative Accounting			Net Impact of Goodwill and Acquired Intangible Assets			Total
Net interest income (loss) after provisions for loan losses	$	(44	)	$	—		$	(44	)	$	(15	)	$	—		$	(15	)
Total other income (loss)		13			—			13			(7	)		—			(7	)
Goodwill and acquired intangible asset impairment and amortization		—			39			39			—			23			23
Total Core Earnings adjustments to GAAP	$	(31	)	$	(39	)		(70	)	$	(22	)	$	(23	)		(45	)
Income tax expense (benefit)								(14	)								(16	)
Net income (loss)							$	(56	)							$	(29	)

⁽²⁾	Income taxes are based on a percentage of net income before tax for the individual reportable segment.

Table of Contents

	Nine Months Ended September 30, 2017																								Nine Months Ended September 30, 2018
													Adjustments																								Adjustments
(Dollars in millions)	Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP			Federal Education Loans		Consumer Lending		Business Processing		Other			Total Core Earnings			Reclassi- fications			Additions/ (Subtractions)			Total Adjustments⁽¹⁾			Total GAAP
Interest income:
Education loans	$	1,966	$	1,204	$	—	$	—		$	3,170		$	54		$	(41	)	$	13		$	3,183		$	2,281	$	1,327	$	—	$	—		$	3,608		$	14		$	(53	)	$	(39	)	$	3,569
Other loans		12		—		—		—			12			—			—			—			12			3		1		—		—			4			—			—			—			4
Cash and investments		20		3		—		6			29			—			—			—			29			31		9		—		26			66			—			—			—			66
Total interest income		1,998		1,207		—		6			3,211			54			(41	)		13			3,224			2,315		1,337		—		26			3,678			14			(53	)		(39	)		3,639
Total interest expense		1,486		601		—		102			2,189			(3	)		(8	)		(11	)		2,178			1,817		746		—		139			2,702			13			(8	)		5			2,707
Net interest income (loss)		512		606		—		(96	)		1,022			57			(33	)		24			1,046			498		591		—		(113	)		976			1			(45	)		(44	)		932
Less: provisions for loan losses		32		285		—		—			317			—			—			—			317			60		224		—		—			284			—			—			—			284
Net interest income (loss) after provisions for loan losses		480		321		—		(96	)		705			57			(33	)		24			729			438		367		—		(113	)		692			1			(45	)		(44	)		648
Other income (loss):
Servicing revenue		215		6		—		—			221			—			—			—			221			201		9		—		—			210			—			—			—			210
Asset recovery and business processing revenue		215		—		152		—			367			—			—			—			367			112		—		201		—			313			—			—			—			313
Other income (loss)		2		—		—		11			13			(57	)		31			(26	)		(13	)		20		—		—		6			26			(1	)		14			13			39
Gains on sales of loans and investments		3		—		—		—			3			—			—			—			3
Losses on debt repurchases		—		—		—		(1	)		(1	)		—			—			—			(1	)		—		—		—		(9	)		(9	)		—			—			—			(9	)
Total other income (loss)		435		6		152		10			603			(57	)		31			(26	)		577			333		9		201		(3	)		540			(1	)		14			13			553
Expenses:
Direct operating expenses		245		111		131		—			487			—			—			—			487			209		133		172		—			514			—			—			—			514
Overhead expenses		—		—		—		220			220			—			—			—			220
Unallocated shared services expenses																										—		—		—		217			217			—			—			—			217
Operating expenses		245		111		131		220			707			—			—			—			707			209		133		172		217			731			—			—			—			731
Goodwill and acquired intangible asset impairment and amortization		—		—		—		—			—			—			17			17			17			—		—		—		—			—			—			39			39			39
Restructuring/other reorganization expenses																										—		—		—		10			10			—			—			—			10
Total expenses		245		111		131		220			707			—			17			17			724			209		133		172		227			741			—			39			39			780
Income (loss) before income tax expense (benefit)		670		216		21		(306	)		601			—			(19	)		(19	)		582			562		243		29		(343	)		491			—			(70	)		(70	)		421
Income tax expense (benefit)⁽²⁾		244		79		8		(112	)		219			—			(13	)		(13	)		206			128		56		7		(79	)		112			—			(14	)		(14	)		98
Net income (loss)	$	426	$	137	$	13	$	(194	)	$	382		$	—		$	(6	)	$	(6	)	$	376		$	434	$	187	$	22	$	(264	)	$	379		$	—		$	(56	)	$	(56	)	$	323

⁽¹⁾	Core Earnings adjustments to GAAP:

	Nine Months Ended September 30, 2017									Nine Months Ended September 30, 2018
(Dollars in millions)	Net Impact of Derivative Accounting			Net Impact of Goodwill and Acquired Intangible Assets			Total			Net Impact of Derivative Accounting			Net Impact of Goodwill and Acquired Intangible Assets			Total
Net interest income (loss) after provisions for loan losses	$	24		$	—		$	24		$	(44	)	$	—		$	(44	)
Total other income (loss)		(26	)		—			(26	)		13			—			13
Goodwill and acquired intangible asset impairment and amortization		—			17			17			—			39			39
Total Core Earnings adjustments to GAAP	$	(2	)	$	(17	)		(19	)	$	(31	)	$	(39	)		(70	)
Income tax expense (benefit)								(13	)								(14	)
Net income (loss)							$	(6	)							$	(56	)

⁽²⁾	Income taxes are based on a percentage of net income before tax for the individual reportable segment.

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The following discussion summarizes the differences between Core Earnings and GAAP net income and details each specific adjustment required to reconcile our Core Earnings segment presentation to our GAAP earnings.

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Core Earnings net income attributable to Navient Corporation	$	140		$	152		$	379		$	382
Core Earnings net income													$	142		$	140		$	454		$	379
Core Earnings adjustments to GAAP:
Net impact of derivative accounting		(12	)		36			(31	)		(2	)		7			(12	)		(22	)		(31	)
Net impact of goodwill and acquired intangible assets		(23	)		(6	)		(39	)		(17	)		(6	)		(23	)		(23	)		(39	)
Net tax effect		9			(6	)		14			13
Net income tax effect														2			9			16			14
Total Core Earnings adjustments to GAAP		(26	)		24			(56	)		(6	)		3			(26	)		(29	)		(56	)
GAAP net income attributable to Navient Corporation	$	114		$	176		$	323		$	376
GAAP net income													$	145		$	114		$	425		$	323

(1) Derivative Accounting: Core Earnings exclude periodic gains and losses that are caused by the mark-to-market valuations on derivatives that do not qualify for hedge accounting treatment under GAAP, as well as the periodic mark-to-market gains and losses that are a result of ineffectiveness recognized related to effective hedges under GAAP. These gains and losses occur in our Federal Education Loans, Consumer Lending and Other reportable segments. Under GAAP, for our derivatives that are held to maturity, the mark-to-market gain or loss over the life of the contract will equal $0 except for Floor Income Contracts, where the mark-to-market gain will equal the amount for which we sold the contract. In our Core Earnings presentation, we recognize the economic effect of these hedges, which generally results in any net settlement cash paid or received being recognized ratably as an interest expense or revenue over the hedged item’s life.

The accounting for derivatives requires that changes in the fair value of derivative instruments be recognized currently in earnings, with no fair value adjustment of the hedged item, unless specific hedge accounting criteria are met. The gains and losses recorded in “Gains (losses) on derivative and hedging activities, net” and interest expense (for qualifying fair value hedges) are primarily caused by interest rate and foreign currency exchange rate volatility and changing credit spreads during the period as well as the volume and term of derivatives not receiving hedge accounting treatment. We believe that our derivatives are effective economic hedges, and as such, are a critical element of our interest rate and foreign currency risk management strategy. However, some of our derivatives, primarily Floor Income Contracts and certain basis swaps, do not qualify for hedge accounting treatment and the stand-alone derivative must be adjusted to fair value in the income statement with no consideration for the corresponding change in fair value of the hedged item. These gains and losses recorded in “Gains (losses) on derivative and hedging activities, net” are primarily caused by interest rate and foreign currency exchange rate volatility and changing credit spreads during the period as well as the volume and term of derivatives not receiving hedge accounting treatment.

Our Floor Income Contracts are written options that must meet more stringent requirements than other hedging relationships to achieve hedge effectiveness. Specifically, our Floor Income Contracts do not qualify for hedge accounting treatment because the pay down of principal of the education loans underlying the Floor Income embedded in those education loans does not exactly match the change in the notional amount of our written Floor Income Contracts. Additionally, the term, the interest rate index, and the interest rate index reset frequency of the Floor Income Contract can be different than that of the education loans. Under derivative accounting treatment, the upfront contractual payment is deemed a liability and changes in fair value are recorded through income throughout the life of the contract. The change in the fair value of Floor Income Contracts is primarily caused by changing interest rates that cause the amount of Floor Income paid to the counterparties to vary. This is economically offset by the change in the amount of Floor Income earned on the underlying education loans but that offsetting change in fair value is not recognized. We believe the Floor Income Contracts are economic hedges because they effectively fix the amount of Floor Income earned over the contract period, thus eliminating the timing and uncertainty that changes in interest rates can have on Floor Income for that period. Therefore, for purposes of Core Earnings, we have removed the mark-to-market gains and losses related to these contracts and added back the amortization of the net contractual premiums received on the Floor Income Contracts. The amortization of the net contractual premiums received on the Floor Income Contracts for Core Earnings is reflected in education loan interest income. Under GAAP accounting, the premiums received on the Floor Income Contracts are recorded as revenue in the “gains (losses) on derivative and hedging activities, net” line item by the end of the contracts’ lives.

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Basis swaps are used to convert floating rate debt from one floating interest rate index to another to better match the interest rate characteristics of the assets financed by that debt. We primarily use basis swaps to hedge our education loan assets that are primarily indexed to LIBOR or Prime. The accounting for derivatives requires that when using basis swaps, the change in the cash flows of the hedge effectively offset both the change in the cash flows of the asset and the change in the cash flows of the liability. Our basis swaps hedge variable interest rate risk; however, they generally do not meet this effectiveness test because the index of the swap does not exactly match the index of the hedged assets as required for hedge accounting treatment. Additionally, some of our FFELP Loans can earn at either a variable or a fixed interest rate depending on market interest rates and therefore swaps economically hedging these FFELP Loans do not meet the criteria for hedge accounting treatment. As a result, under GAAP, these swaps are recorded at fair value with changes in fair value reflected currently in the income ~~statement.~~statement.

The table below quantifies the adjustments for derivative accounting between GAAP and Core Earnings net income.

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Core Earnings derivative adjustments:
Gains (losses) on derivative and hedging activities, net, included in other income	$	2		$	25		$	10		$	(16	)	$	4		$	2		$	(21	)	$	10
Plus: Settlements on derivative and hedging activities, net⁽¹⁾		(6	)		21			1			57
Plus: Gains (losses) on fair value hedging activity included in interest expense														11			—			20			—
Total gains(losses)														15			2			(1	)		10
Plus: Reclassification of settlement expense/(income) on derivative and hedging activities, net⁽¹⁾														6			(6	)		45			1
Mark-to-market gains (losses) on derivative and hedging activities, net⁽²⁾		(4	)		46			11			41			21			(4	)		44			11
Amortization of net premiums on Floor Income Contracts in net interest income for Core Earnings		(18	)		(13	)		(53	)		(41	)		(17	)		(18	)		(51	)		(53	)
Other derivative accounting adjustments⁽³⁾		10			3			11			(2	)		3			10			(15	)		11
Total net impact of derivative accounting	$	(12	)	$	36		$	(31	)	$	(2	)	$	7		$	(12	)	$	(22	)	$	(31	)

⁽¹⁾

~~See “Reclassification~~Derivative accounting requires net settlement income/expense on derivatives that do not qualify as hedges to be recorded in a separate income statement line item below net interest income. Under our Core Earnings presentation, these settlements are reclassified to the income statement line item of ~~Settlements~~the economically hedged item. For our Core Earnings net interest income, this would primarily include (a) reclassifying the net settlement amounts related to our Floor Income Contracts to education loan interest income and (b) reclassifying the net settlement amounts related to certain of our interest rate swaps to debt interest expense. The table below summarizes these net settlements on ~~Derivative~~derivative and ~~Hedging Activities” below for~~hedging activities and the associated reclassification on a ~~detailed breakdown of these components.~~Core Earnings basis.

	Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2019			2018			2019			2018
Reclassification of settlements on derivative and hedging activities:
Net settlement expense on Floor Income Contracts reclassified to net interest income	$	(2	)	$	(3	)	$	(4	)	$	(14	)
Net settlement income (expense) on interest rate swaps reclassified to net interest income		(4	)		9			(2	)		13
Net realized gains (losses) on terminated derivative contracts reclassified to other income		—			—			(39	)		—
Total reclassifications of settlements on derivative and hedging activities	$	(6	)	$	6		$	(45	)	$	(1	)

⁽²⁾	“Mark-to-market gains (losses) on derivative and hedging activities, net” is comprised of the following:

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Floor Income Contracts	$	9		$	31		$	53		$	97		$	(6	)	$	9		$	(52	)	$	53
Basis swaps		(17	)		6			15			(9	)		12			(17	)		10			15
Foreign currency hedges		3			(1	)		(71	)		(20	)		8			3			69			(71	)
Other		1			10			14			(27	)		7			1			17			14
Total mark-to-market gains (losses) on derivative and hedging activities, net	$	(4	)	$	46		$	11		$	41		$	21		$	(4	)	$	44		$	11

⁽³⁾

Other derivative accounting adjustments consist of adjustments related to: (1) foreign currency denominated debt that is adjusted to spot foreign exchange rates for GAAP where such adjustments are reversed for Core Earnings and (2) certain terminated derivatives that did not receive hedge accounting treatment under GAAP but were economic hedges under Core Earnings and, as a result, such gains or losses are amortized into Core Earnings over the life of the hedged item.

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~~Reclassification of Settlements on Derivative and Hedging Activities~~

Derivative accounting requires net settlement income/expense on derivatives that do not qualify as hedges to be recorded in a separate income statement line item below net interest income. Under our Core Earnings presentation, these settlements are reclassified to the income statement line item of the economically hedged item. For our Core Earnings net interest income, this would primarily include: (a) reclassifying the net settlement amounts related to our Floor Income Contracts to education loan interest income and (b) reclassifying the net settlement amounts related to certain of our interest rate swaps to debt interest expense. The table below summarizes these net settlements on derivative and hedging activities and the associated reclassification on a Core Earnings basis.

Three Months Ended September 30,

Nine Months Ended September 30,

(Dollars in millions)

2018

2017

2018

2017

Reclassification of settlements on derivative and
   hedging activities:

Net settlement expense on Floor Income Contracts
   reclassified to net interest income

$
(3
)

$
(16
)

$
(14
)

$
(54
)
Net settlement income on interest rate swaps
   reclassified to net interest income

9

(5
)

13

(3
)
Total reclassifications of settlements on derivative
   and hedging activities

$
6

$
(21
)

$
(1
)

$
(57
)

Cumulative Impact of Derivative Accounting under GAAP compared to Core Earnings

As of September 30, ~~2018,~~2019, derivative accounting has ~~increased~~decreased GAAP equity by approximately ~~$125~~$289 million as a result of cumulative net mark-to-market ~~gains~~losses (after tax) recognized under GAAP, but not in Core Earnings. The following table rolls forward the cumulative impact to GAAP equity due to these after-tax mark-to-market net gains and losses related to derivative accounting.

	Three Months Ended September 30,					Nine Months Ended September 30,					Three Months Ended September 30,					Nine Months Ended September 30,
(Dollars in millions)	2018		2017			2018		2017			2019			2018		2019			2018
Beginning impact of derivative accounting on GAAP equity	$	108	$	(115	)	$	5	$	(90	)	$	(249	)	$	108	$	(34	)	$	5
Net impact of net mark-to-market gains (losses) under derivative accounting⁽¹⁾		17		32			120		7			(40	)		17		(255	)		120
Ending impact of derivative accounting on GAAP equity	$	125	$	(83	)	$	125	$	(83	)	$	(289	)	$	125	$	(289	)	$	125

⁽¹⁾

Net impact of net mark-to-market gains (losses) under derivative accounting is composed of the following:

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Total pre-tax net impact of derivative accounting recognized in net income⁽²⁾	$	(12	)	$	36		$	(31	)	$	(2	)	$	7		$	(12	)	$	(22	)	$	(31	)
Tax and other impact of derivative accounting adjustments		5			(13	)		(3	)		—
Tax and other impacts of derivative accounting adjustments														(2	)		5			4			(3	)
Change in mark-to-market gains (losses) on derivatives, net of tax recognized in other comprehensive income		24			9			154			9			(45	)		24			(237	)		154
Net impact of net mark-to-market gains (losses) under derivative accounting	$	17		$	32		$	120		$	7		$	(40	)	$	17		$	(255	)	$	120

⁽²⁾

See “Core Earnings derivative adjustments” table above.

~~Table of Contents~~

Hedging ~~FFELP Loan~~ Embedded Floor Income

Net Floor premiums received on Floor Income Contracts that have not been amortized into Core Earnings as of the respective year-ends are presented in the table below. These net premiums will be recognized in Core Earnings in future periods. As of September 30, ~~2018,~~2019, the remaining amortization term of the net floor premiums was approximately 54 years. Historically, we have sold Floor Income Contracts on a periodic basis and depending upon market conditions and pricing, we may enter into additional Floor Income Contracts in the future. The balance of unamortized Floor Income Contracts will increase as we sell new contracts and decline due to the amortization of existing contracts.

In addition to using Floor Income Contracts, we also use pay-fixed interest rate swaps to hedge the embedded Floor Income within FFELP Loans. These interest rate swaps qualify as GAAP hedges and are accounted for as cash flow hedges of variable rate debt. For GAAP, mark-to-market gains and losses on ~~the effective portion of~~ these hedges are recorded in accumulated other comprehensive ~~income and gains and losses on the ineffective portion are recorded immediately to earnings.~~income. Hedged Floor Income from these cash flow hedges that has not been recognized into Core Earnings and GAAP as of the respective period-ends is presented in the table below. This hedged Floor Income will be recognized in Core Earnings and GAAP in future periods and is presented net of tax. As of September 30, ~~2018,~~2019, the remaining hedged period is approximately 5 years. Historically, we have used pay-fixed interest rate swaps on a periodic basis to hedge embedded Floor Income and depending upon market conditions and pricing, we may enter into swaps in the future. The balance of unrecognized hedged Floor Income will increase as we enter into new swaps and decline as revenue is recognized.

(Dollars in millions)	September 30, 2018⁽¹⁾			September 30, 2017			September 30, 2019			September 30, 2018
Unamortized net Floor premiums (net of tax)	$	(137	)	$	(144	)	$	(88	)	$	(137	)
Unrecognized hedged Floor Income related to pay-fixed interest rate swaps (net of tax)		(628	)		(588	)		(519	)		(628	)
Total⁽²⁾⁽³⁾	$	(765	)	$	(732	)
Total hedged Floor Income, net of tax⁽¹⁾⁽²⁾							$	(607	)	$	(765	)

⁽¹⁾

~~Third-quarter 2018 reflects a 23 percent effective tax rate as a result of the TCJA enacted on December 22, 2017. The year-ago period reflects a 37 percent effective tax rate.~~

⁽²⁾

$~~(994)~~(788) million and ~~$(1.2) billion~~$(994) million on a pre-tax basis as of September 30, ~~2018~~2019 and September 30, ~~2017,~~2018, respectively.

⁽³⁾⁽²⁾

Of the ~~$765~~$607 million as of September 30, ~~2018,~~2019, approximately ~~$57~~$54 million, ~~$218~~$191 million and ~~$189~~$164 million will be recognized as part of Core Earnings net income in ~~2018,~~ 2019, 2020 and ~~2020,~~2021, respectively.

Table of Contents

(2) Goodwill and Acquired Intangible Assets: Our Core Earnings exclude goodwill and intangible asset impairment and the amortization of acquired intangible assets. The following table summarizes the goodwill and acquired intangible asset adjustments.

Three Months Ended September 30,

Nine Months Ended September 30,

Three Months Ended September 30,

Nine Months Ended September 30,

(Dollars in millions)

2018

2017

2019

2018

2019

2018

Core Earnings goodwill and acquired intangible

asset adjustments

(23

)

(39

)

(17

)

(23

)

(23

)

(39

)

~~Table of Contents~~

2. Tangible Net Asset Ratio

This ratio measures the amount of assets available to retire the Company’s unsecured debt. Management and Navient’s equity investors, credit rating agencies and debt capital investors use this ratio to monitor and make decisions about the appropriate level of unsecured ~~funding required.~~funding. The tangible net asset ratio is calculated as:

(Dollars in billions)	September 30, 2018		September 30, 2017		September 30, 2019		September 30, 2018
GAAP assets	$	106.5	$	117.1	$	96.6	$	106.5
Less:
Goodwill and acquired intangible assets		.8		.7		.8		.8
Secured debt		88.7		98.0		81.4		88.7
Other liabilities, adjustments for the impact of derivative accounting under GAAP and unamortized net floor premiums		1.0		1.4		1.0		1.0
Tangible net assets	$	16.0	$	17.0	$	13.4	$	16.0
Divided by:
Unsecured debt (par)	$	13.0	$	13.9	$	10.6	$	13.0
Tangible net asset ratio	1.23x		1.22x		1.27x		1.23x

3. Earnings before Interest, Taxes, Depreciation and Amortization Expense (“EBITDA”)

This metric measures the ~~amount~~operating performance of ~~operating cash flow generated by~~ the Business Processing segment and is used by management and equity investors to monitor operating performance and determine the value of those ~~fee-based~~ businesses. EBITDA for the Business Processing segment is calculated as:

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	September 30, 2018			September 30, 2017			September 30, 2018			September 30, 2017			2019			2018			2019			2018
Pre-tax income	$	5		$	6		$	29		$	21		$	12		$	5		$	34		$	29
Plus:
Depreciation and amortization expense⁽¹⁾		3			1			5			2			1			3			4			5
EBITDA	$	8		$	7		$	34		$	23		$	13		$	8		$	38		$	34
Divided by:
Total revenue	$	64		$	55		$	201		$	152		$	66		$	64		$	199		$	201
EBITDA margin		13	%		13	%		17	%		15	%		20	%		13	%		19	%		17	%

⁽¹⁾

There is no interest expense in this segment.

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Reportable Segment Earnings Summary — Core Earnings Basis

Federal Education Loans Segment

The following table presents Core Earnings results for our Federal Education Loans segment.

	Three Months Ended September 30,				% Increase (Decrease)			Nine Months Ended September 30,				% Increase (Decrease)			Three Months Ended September 30,				% Increase (Decrease)			Nine Months Ended September 30,				% Increase (Decrease)
(Dollars in millions)	2018		2017		2018 vs. 2017			2018		2017		2018 vs. 2017			2019		2018		2019 vs. 2018			2019		2018		2019 vs. 2018
Core Earnings interest income:
Interest income:
FFELP Loans	$	774	$	678		14	%	$	2,281	$	1,966		16	%	$	721	$	774		(7	)%	$	2,258	$	2,281		(1	)%
Other loans		1		2		(50	)		3		12		(75	)		—		1		(100	)		1		3		(67	)
Cash and investments		12		9		33			31		20		55			11		12		(8	)		41		31		32
Total Core Earnings interest income		787		689		14			2,315		1,998		16
Total Core Earnings interest expense		624		531		18			1,817		1,486		22
Net Core Earnings interest income		163		158		3			498		512		(3	)
Total interest income																732		787		(7	)		2,300		2,315		(1	)
Total interest expense																588		624		(6	)		1,866		1,817		3
Net interest income																144		163		(12	)		434		498		(13	)
Less: provision for loan losses		10		10		—			60		32		88			8		10		(20	)		23		60		(62	)
Net Core Earnings interest income after provision for loan losses		153		148		3			438		480		(9	)
Net interest income after provision for loan losses																136		153		(11	)		411		438		(6	)
Servicing revenue		67		72		(7	)		201		215		(7	)		57		67		(15	)		174		201		(13	)
Asset recovery and business processing revenue		42		102		(59	)		112		215		(48	)		57		42		36			165		112		47
Other income		18		1		1,700			20		2		900			6		18		(67	)		22		20		10
Gains on sales of loans and investments		—		3		(100	)		—		3		(100	)
Total other income		127		178		(29	)		333		435		(23	)		120		127		(6	)		361		333		8
Direct operating expenses		87		77		13			202		245		(18	)		89		94		(5	)		270		209		29
Income before income tax expense		193		249		(22	)		569		670		(15	)		167		186		(10	)		502		562		(11	)
Income tax expense		45		92		(51	)		130		244		(47	)		39		43		(9	)		115		128		(10	)
Core Earnings	$	148	$	157		(6	)%	$	439	$	426		3	%	$	128	$	143		(10	)%	$	387	$	434		(11	)%

Highlights

~~Core Earnings for the segment were $148 million in third-quarter 2018, compared with the year-ago quarter’s $157 million.~~

•	Core Earnings were $128 million compared to $143 million in the year-ago quarter.

~~Net interest income increased $5 million.~~

•	Net interest income decreased $19 million due to the natural paydown of the portfolio.

~~Provision for loan losses remained consistent.~~

•	Provision for loan losses decreased $2 million.

~~Other revenue decreased $51 million primarily due to the recognition of $47 million of previously deferred revenue in third-quarter 2017 due to the termination of a contract.~~

Charge-offs declined 31% to $9 million from the year-ago quarter.

On an adjusted basis, expenses were $13 million lower primarily as a result of ongoing cost-saving initiatives. Adjusted expenses exclude $14 million due to a new revenue recognition accounting standard and $9 million of costs in 2018 in connection with the First Data transition services agreement.

FFELP Loans greater than 30-days delinquency rate decreased 10% from the year-ago quarter.

~~Income tax expense was $27 million lower as a result of the new tax law.~~

•

Total other income decreased $7 million primarily due to a $19 million decrease from the gains on the sale of technology and third-party servicing contracts, and related transition services revenue in the year-ago quarter, partially offset by a $15 million (36%) increase in asset recovery revenue, primarily as a result of higher account resolution.

~~The Company acquired $164 million of FFELP Loans in the third-quarter 2018.~~

•	Expenses decreased $5 million.

~~At September 30, 2018, Navient held $74.3 billion of FFELP Loans, compared with $83.9 billion of FFELP Loans at September 30, 2017.~~

~~Contingent collections receivables inventory increased $12 billion from the prior quarter as a result of new placements.~~

•	The Company acquired $39 million of FFELP Loans in the quarter.

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Core Earnings key performance metrics are as follows:

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Segment net interest margin		.82	%		.71	%		.82	%		.77	%		.82	%		.82	%		.81	%		.82	%
FFELP Loans:
FFELP Loan spread		.89	%		.79	%		.89	%		.85	%		.88	%		.89	%		.88	%		.89	%
Provision for loan losses	$	10		$	10		$	60		$	30		$	8		$	10		$	23		$	60
Charge-offs	$	13		$	10		$	41		$	36		$	9		$	13		$	33		$	41
Charge-off rate		.09	%		.05	%		.09	%		.07	%		.06	%		.09	%		.08	%		.09	%
Total delinquency rate		11.4	%		12.2	%		11.4	%		12.2	%
Greater than 90-day delinquency rate		6.6	%		5.9	%		6.6	%		5.9	%
Greater than 30-days delinquency rate														10.3	%		11.4	%		10.3	%		11.4	%
Greater than 90-days delinquency rate														5.8	%		6.6	%		5.8	%		6.6	%
Forbearance rate		12.4	%		15.2	%		12.4	%		15.2	%		12.6	%		12.4	%		12.6	%		12.4	%
Average FFELP Loans													$	67,206		$	75,582		$	69,157		$	78,165
Ending FFELP Loans, net													$	66,087		$	74,257		$	66,087		$	74,257

(Dollars in billions)
Number of accounts serviced for ED (in millions)		6.0			6.1			6.0			6.1			5.7			6.0			5.7			6.0
Total federal loans serviced	$	294		$	296		$	294		$	296		$	289		$	294		$	289		$	294
Contingent collections receivables inventory	$	27.3		$	8.1		$	27.3		$	8.1		$	23.3		$	27.3		$	23.3		$	27.3

Segment Net Interest Margin

The following table includes the Core Earnings basis ~~FFELP Loan~~Federal Education Loans segment net interest margin along with reconciliation to the GAAP basis ~~FFELP Loan~~segment net interest margin.

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
	2018			2017			2018			2017			2019			2018			2019			2018
Core Earnings basis FFELP Loan yield		4.53	%		3.72	%		4.36	%		3.53	%
FFELP Loan yield														4.61	%		4.53	%		4.80	%		4.36	%
Hedged Floor Income		.41			.41			.40			.37			.44			.41			.42			.40
Unhedged Floor Income		.04			.05			.03			.09			.04			.04			.03			.03
Consolidation Loan Rebate Fees		(.68	)		(.68	)		(.69	)		(.67	)		(.69	)		(.68	)		(.69	)		(.69	)
Repayment Borrower Benefits		(.11	)		(.11	)		(.11	)		(.11	)		(.11	)		(.11	)		(.11	)		(.11	)
Premium amortization		(.13	)		(.22	)		(.09	)		(.14	)		(.04	)		(.13	)		(.08	)		(.09	)
Core Earnings basis FFELP Loan net yield		4.06			3.17			3.90			3.07
Core Earnings basis FFELP Loan cost of funds		(3.17	)		(2.38	)		(3.01	)		(2.22	)
Core Earnings basis FFELP Loan spread		.89			.79			.89			.85
Core Earnings basis other interest-earning asset spread impact		(.07	)		(.08	)		(.07	)		(.08	)
FFELP Loan net yield														4.25			4.06			4.37			3.90
FFELP Loan cost of funds														(3.37	)		(3.17	)		(3.49	)		(3.01	)
FFELP Loan spread														.88			.89			.88			.89
Other interest-earning asset spread impact														(.06	)		(.07	)		(.07	)		(.07	)
Core Earnings basis segment net interest margin⁽¹⁾		.82	%		.71	%		.82	%		.77	%		.82	%		.82	%		.81	%		.82	%

Core Earnings basis segment net interest margin⁽¹⁾		.82	%		.71	%		.82	%		.77	%		.82	%		.82	%		.81	%		.82	%
Adjustment for GAAP accounting treatment⁽²⁾		(.14	)		.02			(.10	)		.02			(.03	)		(.14	)		(.02	)		(.10	)
GAAP basis segment net interest margin⁽¹⁾		.68	%		.73	%		.72	%		.79	%
GAAP-basis segment net interest margin⁽¹⁾														.79	%		.68	%		.79	%		.72	%

⁽¹⁾	The average balances of our FFELP Loan Core Earnings basis interest-earning assets for the respective periods are:

	Three Months Ended September 30,				Nine Months Ended September 30,				Three Months Ended September 30,				Nine Months Ended September 30,
(Dollars in millions)	2018		2017		2018		2017		2019		2018		2019		2018
FFELP Loans	$	75,582	$	85,019	$	78,165	$	85,691	$	67,206	$	75,582	$	69,157	$	78,165
Other interest-earning assets		2,666		3,244		2,679		3,437		2,108		2,666		2,386		2,679
Total Core Earnings basis FFELP Loan interest-earning assets	$	78,248	$	88,263	$	80,844	$	89,128
Total FFELP Loan Core Earnings basis interest- earning assets									$	69,314	$	78,248	$	71,543	$	80,844

⁽²⁾

Represents the reclassification of periodic interest accruals on derivative contracts from net interest income to other income, the reversal of the amortization of premiums received on Floor Income Contracts, and other derivative accounting adjustments. For further discussion of these adjustments, see section titled “Non-GAAP Financial Measures — Core Earnings” above.

The ~~increase~~Company acquired $39 million of FFELP Loans in net interest margin from prior periods primarily is due to a cumulative adjustment which reduced net interest income by $34 million in third-quarter 2017 in connection with an increase in prepayment speed assumptions used to amortize loan premiums.

~~Table~~the third quarter of ~~Contents~~

2019. As of September 30, ~~2018,~~2019, our FFELP Loan portfolio totaled ~~$74.3~~$66.1 billion, comprised of ~~$25.4~~$22.2 billion of FFELP Stafford Loans and ~~$48.9~~$43.9 billion of FFELP Consolidation Loans. The weighted-average life of these portfolios as of September 30, ~~2018~~2019 was 5 years and 87 years, respectively, assuming a Constant Prepayment Rate (“CPR”) of ~~7 percent~~8% and ~~4 percent,~~4%, respectively.

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Floor Income

The following table analyzes on a Core Earnings basis the ability of the FFELP Loans in our portfolio to earn Floor Income after September 30, ~~2018~~2019 and ~~2017,~~2018, based on interest rates as of those dates.


(Dollars in billions)	September 30, 2018			September 30, 2017			September 30, 2019			September 30, 2018
Education loans eligible to earn Floor Income	$	73.6		$	83.3		$	65.5		$	73.6
Less: post-March 31, 2006 disbursed loans required to rebate Floor Income		(33.6	)		(38.2	)		(29.8	)		(33.6	)
Less: economically hedged Floor Income		(24.3	)		(21.2	)		(20.8	)		(24.3	)
Education loans eligible to earn Floor Income after rebates and economically hedged	$	15.7		$	23.9		$	14.9		$	15.7
Education loans earning Floor Income	$	.3		$	2.7		$	6.9		$	.3

The following table presents a projection of the average balance of FFELP Consolidation Loans for which Fixed Rate Floor Income has been economically hedged with derivatives for the period ~~July~~October 1, ~~2018~~2019 to December 31, ~~2023.~~2024.

(Dollars in billions)

October 1, 2018

December 31,

2018

2019

2020

2021

2022

2023

October 1, 2019

December 31,

2019

2020

2021

2022

2023

2024

Average balance of FFELP Consolidation Loans

whose Floor Income is economically hedged

22.8

20.4

17.6

12.6

10.9

4.1

20.3

17.7

12.6

11.0

6.5

FFELP Provision for Loan Losses

The provision for FFELP Loan Losses was $8 million in third-quarter 2019, down $2 million from the year-ago quarter. Loan delinquencies greater than 90 days decreased $902 million from the year-ago quarter. Outstanding FFELP Loans decreased $8.2 billion from the year-ago quarter.

Servicing Revenue

Servicing revenue decreased $10 million from the year-ago quarter primarily due to a $5 million gain on the sale of third-party servicing contracts in the year-ago quarter. The remaining decrease is primarily the result of the natural paydown of the FFELP Loan portfolio serviced for third parties.

The Company services ~~education~~ loans for approximately ~~6.0~~5.7 million and ~~6.1~~6.0 million customer accounts ~~for third parties including~~under its ED servicing contract as of September 30, ~~2018~~2019 and ~~September 30, 2017,~~2018, respectively. Third-party loan servicing fees in the three months ended September 30, 2019 and 2018 ~~and 2017~~ included ~~$35~~$37 million and ~~$37~~$35 million, respectively, of servicing revenue related to the ED ~~Servicing Contract. The~~ servicing contract.

ED ~~servicing contract expires~~is in ~~2019.~~

~~In April 2016, ED began~~ the solicitation process for its new servicing platform and service providers. InWhile the latest step, ED issued on February 20, 2018, Phase 1 of a new RFP entitled the Solicitation for the Next Generation Financial Services Environment which is intended to centralize student loan servicing on a single platform. The Company ~~and its partners~~has submitted a ~~comprehensive bid on April 18, 2018. ED has completed Phase I~~proposal in response to one of the ~~procurement and announced~~components of the ~~vendors eligible to participate in Phase II and~~solicitation, the ~~Company’s partners were among the vendors named. The~~ Company cannot predict the timing and nature of the next steps for this ~~RFP.~~RFP nor its impact on the current ED servicing contract. The current contract with ED expires in December 2019.

Asset Recovery and Business Processing Revenue

Asset recovery and business processing revenue ~~decreased $60~~increased $15 million from the year-ago quarter, primarily ~~due to the third-quarter 2017 recognition~~as a result of ~~$47 million of previously deferred asset recovery revenue, net of a reserve, related to the termination of the related contract.~~higher account resolution.

Navient provides asset recovery services on defaulted education loans to ED. ~~ED collections contracts have been subject to numerous bid protests and court orders.~~ Presently, we are operating under a contract awarded to our subsidiary, Pioneer Credit Recovery, Inc. (“Pioneer”), in ~~May~~April 2017. WeIn accordance with its terms, the contract expired in April 2019. ED has the right to recall any accounts placed with Pioneer under the contract which are ~~currently receiving new placements under this contract.~~not in a payment plan or other satisfactory arrangement.

Other Income

Other income ~~increased $17~~decreased $12 million primarily due to a $14 million decrease from the gain on the sale of technology and related transition services revenue in ~~connection with~~ the ~~strategic agreement we entered into with First Data in the third quarter of 2018.~~year-ago quarter.

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Operating Expenses

Operating expenses for the Federal Education Loans segment include costs incurred to acquire FFELP Loans and perform servicing and asset recovery activities on our FFELP Loan portfolio, federal education loans held by ED and other institutions. On an adjusted basis, expenses were $13 million lower primarily as a result of ongoing cost-saving initiatives. Adjusted expenses exclude a $14 million increase from a new revenue recognition accounting standard adopted (see “Note 1 – Significant Accounting Policies”) and $9 million of costs in 2018 in connection with the First Data transition services agreement.Expenses decreased $5 million.

Consumer Lending Segment

The following table presents Core Earnings results for our Consumer Lending segment.

	Three Months Ended September 30,				% Increase (Decrease)			Nine Months Ended September 30,				% Increase (Decrease)			Three Months Ended September 30,				% Increase (Decrease)			Nine Months Ended September 30,				% Increase (Decrease)
(Dollars in millions)	2018		2017		2018 vs. 2017			2018		2017		2018 vs. 2017			2019		2018		2019 vs. 2018			2019		2018		2019 vs. 2018
Core Earnings interest income:
Interest income:
Private Education Loans	$	455	$	445		2	%	$	1,327	$	1,204		10	%	$	437	$	455		(4	)%	$	1,317	$	1,327		(1	)%
Other loans		—		—		—			1		—		100			—		—		—			1		1		—
Cash and investments		4		1		300			9		3		200			4		4		—			13		9		44
Total Core Earnings interest income		459		446		3			1,337		1,207		11
Total Core Earnings interest expense		257		221		16			746		601		24
Net Core Earnings interest income		202		225		(10	)		591		606		(2	)
Interest income																441		459		(4	)		1,331		1,337		—
Interest expense																242		257		(6	)		758		746		2
Net interest income																199		202		(1	)		573		591		(3	)
Less: provision for loan losses		75		95		(21	)		224		285		(21	)		56		75		(25	)		185		224		(17	)
Net Core Earnings interest income after provision for loan losses		127		130		(2	)		367		321		14
Net interest income after provision for loan losses																143		127		13			388		367		6
Servicing revenue		3		3		—			9		6		50			3		3		—			8		9		(11	)
Other income																—		—		—			1		—		100
Gains on sales of loans																—		—		—			16		—		100
Total other income																3		3		—			25		9		178
Direct operating expenses		38		39		(3	)		133		111		20			44		38		16			117		133		(12	)
Income before income tax expense		92		94		(2	)		243		216		13			102		92		11			296		243		22
Income tax expense		20		34		(41	)		56		79		(29	)		23		20		15			68		56		21
Core Earnings	$	72	$	60		20	%	$	187	$	137		36	%	$	79	$	72		10	%	$	228	$	187		22	%

Highlights

~~Core Earnings for the segment were $72 million in third-quarter 2018, compared with the year-ago quarter’s $60 million.~~

•	Originated $1.4 billion of Private Education Loans compared to $903 million in the year-ago quarter.

~~Net interest income decreased $23 million primarily due to the natural paydown of the portfolio.~~

•	Core Earnings were $79 million compared to $72 million in the year-ago quarter.

Provision for loan losses decreased $20 million. Private Education Loan charge-offs, excluding the $32 million of charge-offs on the receivable for partially charged-off loans that occurred as a result of changing the charge-off rate on defaulted loans from 79 percent to 80.5 percent in third-quarter 2018, were $116 million, up $20 million from $96 million in third-quarter 2017. This increase was expected with the expiration of the temporary natural disaster forbearances granted at the end of 2017.

•	Net interest income decreased $3 million primarily due to the natural paydown of the portfolio.

On an adjusted basis, expenses were $11 million lower primarily as a result of ongoing cost-savings initiatives. Adjusted expenses exclude $10 million of operating costs in Earnest, which was acquired in November 2017.

•	Provision for loan losses decreased $19 million. Private Education Loan performance results include:

~~Income tax expense was $13 million lower as a result of the new tax law.~~

Excluding the $21 million and $32 million, respectively, related to the change in the portion of the loan amount charged off at default, charge-offs were $87 million, down $29 million from $116 million in third-quarter 2018.

~~Navient originated $903 million of Private Education Refinance Loans in third-quarter 2018.~~

Private Education Loan delinquencies greater than 90 days: $488 million, down $148 million from $636 million in third-quarter 2018.

Private Education Loan delinquencies greater than 30 days: $1.0 billion, down $363 million from $1.4 billion in third-quarter 2018.

~~At September 30, 2018, Navient held $22.4 billion of Private Education Loans (of which $2.6 billion were Refinance Loans), compared with $23.4 billion of Private Education Loans at September 30, 2017.~~
o
Private Education Loan forbearances: $660 million, down $232 million from $892 million in third-quarter 2018.

•	Expenses were $6 million higher primarily due to an increase in loan originations.

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Core Earnings key performance metrics are as follows:

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Segment net interest margin		3.35	%		3.57	%		3.26	%		3.34	%		3.45	%		3.35	%		3.29	%		3.26	%
Private Education Loans (including Refinance Loans):
Private Education Loan spread		3.60	%		3.79	%		3.51	%		3.53	%		3.67	%		3.60	%		3.52	%		3.51	%
Provision for loan losses	$	75		$	95		$	224		$	285		$	56		$	75		$	185		$	224
Charge-offs⁽¹⁾	$	116		$	96		$	269		$	355		$	87		$	116		$	267		$	269
Charge-off rate⁽¹⁾		2.1	%		1.6	%		1.6	%		2.1	%		1.6	%		2.1	%		1.6	%		1.6	%
Total delinquency rate		6.3	%		5.7	%		6.3	%		5.7	%
Greater than 90-day delinquency rate		2.9	%		2.6	%		2.9	%		2.6	%
Greater than 30-days delinquency rate														4.8	%		6.3	%		4.8	%		6.3	%
Greater than 90-days delinquency rate														2.3	%		2.9	%		2.3	%		2.9	%
Forbearance rate		3.9	%		5.4	%		3.9	%		5.4	%		3.0	%		3.9	%		3.0	%		3.9	%
Average Private Education Loans													$	22,205		$	23,107		$	22,474		$	23,392
Ending Private Education Loans, net													$	21,846		$	22,447		$	21,846		$	22,447
Private Education Refinance Loans:
Charge-offs	$	.1		$	—		$	.2		$	—		$	1		$	.1		$	2		$	.2
Greater than 90-day delinquency rate		—	%		—	%		—	%		—	%
Average balance of Private Education Refinance Loans	$	2,196		$	—		$	1,545		$	—
Ending balance of Private Education Refinance Loans	$	2,562		$	—		$	2,562		$	—
Greater than 90-days delinquency rate														—	%		—	%		—	%		—	%
Average Private Education Refinance Loans													$	4,778		$	2,196		$	4,229		$	1,545
Ending Private Education Refinance Loans													$	5,313		$	2,562		$	5,313		$	2,562
Private Education Refinance Loan originations	$	903		$	—		$	2,032		$	—		$	1,420		$	903		$	3,250		$	2,032

⁽¹⁾ Excluding the $21 million and $32 million of charge-offs on the receivable for partially charged-off loans that occurred as a result of changing the charge-off rate from

~~79 percent~~80.5% to ~~80.5 percent~~81% in third-quarter 2019 and 79% to 80.5% in third-quarter 2018.

Segment Net Interest Margin

The following table shows the Core Earnings basis ~~Private Education Loan~~Consumer Lending segment net interest margin along with reconciliation to the GAAP basis ~~Private Education Loan~~segment net interest margin before provision for loan losses.

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
	2018			2017			2018			2017			2019			2018			2019			2018
Core Earnings basis Private Education Loan yield		7.80	%		7.25	%		7.58	%		6.80	%
Core Earnings basis Private Education Loan cost of funds		(4.20	)		(3.46	)		(4.07	)		(3.27	)
Core Earnings basis Private Education Loan spread		3.60			3.79			3.51			3.53
Core Earnings basis other interest-earning asset spread impact		(.25	)		(.22	)		(.25	)		(.19	)
Private Education Loan yield														7.81	%		7.80	%		7.83	%		7.58	%
Private Education Loan cost of funds														(4.14	)		(4.20	)		(4.31	)		(4.07	)
Private Education Loan spread														3.67			3.60			3.52			3.51
Other interest-earning asset spread impact														(.22	)		(.25	)		(.23	)		(.25	)
Core Earnings basis segment net interest margin⁽¹⁾		3.35	%		3.57	%		3.26	%		3.34	%		3.45	%		3.35	%		3.29	%		3.26	%

Core Earnings basis segment net interest margin⁽¹⁾		3.35	%		3.57	%		3.26	%		3.34	%		3.45	%		3.35	%		3.29	%		3.26	%
Adjustment for GAAP accounting treatment⁽²⁾		.05			.07			.07			.04			.07			.05			.08			.07
GAAP basis segment net interest margin⁽¹⁾		3.40	%		3.64	%		3.33	%		3.38	%		3.52	%		3.40	%		3.37	%		3.33	%

⁽¹⁾	The average balances of our Private Education Loan Core Earnings basis interest-earning assets for the respective periods are:

	Three Months Ended September 30,				Nine Months Ended September 30,				Three Months Ended September 30,				Nine Months Ended September 30,
(Dollars in millions)	2018		2017		2018		2017		2019		2018		2019		2018
Private Education Loans	$	23,107	$	24,348	$	23,392	$	23,657	$	22,205	$	23,107	$	22,474	$	23,392
Other interest-earning assets		832		692		830		629		743		832		765		830
Total Core Earnings basis Private Education Loan interest-earning assets	$	23,939	$	25,040	$	24,222	$	24,286
Total Private Education Loan Core Earnings basis interest-earning assets									$	22,948	$	23,939	$	23,239	$	24,222

⁽²⁾	Represents the reclassification of periodic interest accruals on derivative contracts from net interest income to other income and other derivative accounting adjustments. For further discussion of these adjustments, see section titled “Non-GAAP Financial Measures — Core Earnings” above.

The decrease in net interest margin from prior periods is primarily the impact of the Private Education Refinance Loans that have been originated in the last year at a lower net interest margin than the legacy Private Education Loan portfolio as a result of their lower credit risk profile.

~~Table of Contents~~

As of September 30, ~~2018,~~2019, our Private Education Loan portfolio totaled ~~$22.4~~$21.8 billion. The weighted-average life of this portfolio as of September 30, ~~2018~~2019 was 65 years assuming a CPR of ~~8 percent.~~9%.

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Private Education Loan Provision for Loan Losses

Allowance for Private Education Loan Losses

Our allowance for Private Education Loan losses does not include Purchased Credit Impaired (“PCI”) loans as those loans are separately reserved for, as needed. No allowance for loan losses has been established for these loans as of September 30, ~~2018.~~2019. Related to the $2.8 billion of Purchased Non-Credit Impaired Loans acquired in 2017 at a discount, there is no allowance for loan losses established as of September 30, ~~2018,~~2019, as the remaining purchased discount associated with the Private Education Loans of ~~$343~~$281 million as of September 30, ~~2018~~2019 remains greater than the incurred losses. However, in accordance with our policy, there was $3 million and $2 million of both charge-offs and provision recorded for Purchased Non-Credit Impaired Loans in ~~third-quarter 2018.~~the three months ended September 30, 2019 and 2018, respectively, and $10 million and $12 million in the nine months ended September 30, 2019 and 2018, respectively.

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Allowance at beginning of period	$	1,297		$	1,286		$	1,297		$	1,351		$	1,151		$	1,297		$	1,201		$	1,297
Provision for Private Education Loan losses:
Purchased Non-Credit Impaired Loans, acquired at a discount		2			—			12			—			3			2			10			12
Remaining loans		73			95			212			285			53			73			174			212
Total provision		75			95			224			285			56			75			185			224
Charge-offs:
Net adjustment resulting from the change in the charge- off rate⁽¹⁾		(32	)		—			(32	)		—			(21	)		(32	)		(21	)		(32	)
Net charge-offs remaining⁽²⁾		(116	)		(96	)		(269	)		(355	)		(87	)		(116	)		(267	)		(269	)
Total charge-offs⁽²⁾		(148	)		(96	)		(301	)		(355	)		(108	)		(148	)		(288	)		(301	)
Reclassification of interest reserve⁽³⁾		2			2			6			6			2			2			5			6
Loan sales														—			—			(1	)		—
Allowance at end of period	$	1,226		$	1,287		$	1,226		$	1,287		$	1,101		$	1,226		$	1,101		$	1,226
Net charge-offs as a percentage of average loans in repayment, excluding the net adjustment resulting from the change in the charge-off rate (annualized)⁽¹⁾		2.1	%		1.6	%		1.6	%		2.1	%		1.6	%		2.1	%		1.6	%		1.6	%
Net adjustment resulting from the change in the charge-off rate as a percentage of average loans in repayment (annualized)⁽¹⁾		.6	%		—	%		.2	%		—	%		.4	%		.6	%		.1	%		.2	%
Allowance coverage of net charge-offs (annualized)		2.1			3.4			3.0			2.7			2.6			2.1			2.9			3.0
Allowance as a percentage of ending total loans		5.0	%		5.0	%		5.0	%		5.0	%		4.7	%		5.0	%		4.7	%		5.0	%
Allowance as a percentage of ending loans in repayment		5.6	%		5.7	%		5.6	%		5.7	%		5.1	%		5.6	%		5.1	%		5.6	%
Ending total loans⁽⁴⁾	$	24,469		$	25,665		$	24,469		$	25,665		$	23,593		$	24,469		$	23,593		$	24,469
Average loans in repayment	$	22,158		$	23,112		$	22,367		$	22,180		$	21,549		$	22,158		$	21,819		$	22,367
Ending loans in repayment	$	21,997		$	22,448		$	21,997		$	22,448		$	21,655		$	21,997		$	21,655		$	21,997

⁽¹⁾

In third-quarter 2018, the portion of the loan amount charged off at default on our Private Education Loans increased from ~~79 percent~~79% to ~~80.5 percent. This did not impact the provision for loan losses~~80.5% and in ~~the third quarter of 2018 as previously this had been reserved through the allowance for loan losses. This charge~~third-quarter 2019, it increased from 80.5% to 81%. These changes resulted in a $21 million and $32 million reduction to the balance of the receivable for partially charged-off ~~loans.~~loans in third-quarter 2019 and third-quarter 2018, respectively.

⁽²⁾

Charge-offs are reported net of expected recoveries. The expected recovery amount is transferred to the receivable for partially charged-off loan balance. Charge-offs include charge-offs against the receivable for partially charged-off loans which represents the difference between what was expected to be collected and any shortfalls in what was actually collected in the period. See “Receivable for Partially Charged-Off Private Education Loans” for further ~~discussion.~~discussion

⁽³⁾	Represents the additional allowance related to the amount of uncollectible interest reserved within interest income that is transferred in the period to the allowance for loan losses when interest is capitalized to a loan’s principal balance.

⁽⁴⁾	Ending total loans represents gross Private Education Loans, plus the receivable for partially charged-off ~~loans.~~loans

~~Table of Contents~~

In establishing the allowance for Private Education Loan losses as of September 30, ~~2018,~~2019, we considered several factors with respect to our Private Education Loan portfolio. ~~As a result of~~Excluding the ~~expiration of the temporary natural disaster forbearances granted at the end of 2017, loan delinquencies greater than 90-days increased by $49~~$21 million and ~~forbearances decreased by $380 million compared with the year-ago quarter, all as expected. Charge-offs increased by $20 million from the year-ago quarter, excluding the~~ $32 million related to changing the charge-off rate on defaulted loans, ~~from 79 percent to 80.5 percent. This increase in~~ charge-offs ~~was expected~~decreased $29 million. Loan delinquencies greater than 90 days decreased by $148 million and ~~due to~~forbearances decreased by $232 million compared with the disaster forbearances discussed above. These items had no impact on the provision for loan losses in the third quarter of 2018 as these items had been previously reserved for through the allowance for loan losses.year-ago quarter. Outstanding non-Refinance Private Education Loans decreased ~~$977 million~~$3.4 billion from the year-ago quarter. These factors ~~along with the continued improvement in the portfolio’s performance~~primarily resulted in the ~~$20~~$19 million decrease in provision.

Table of Contents

Operating Expenses

Operating expenses for our Consumer Lending segment include costs incurred to originate, acquire, service and collect on our consumer loan portfolio. Operating expenses were ~~$38~~$44 million and ~~$39~~$38 million for the quarters ended September 30, 2019 and 2018, ~~and 2017,~~ respectively. OnExpenses were $6 million higher primarily due to an ~~adjusted basis, expenses were $11 million lower primarily as a result of ongoing cost-saving initiatives. Adjusted expenses exclude $10 million of operating costs~~increase in ~~Earnest, which was acquired in November 2017.~~

loan originations.

Business Processing Segment

The following table presents Core Earnings results for our Business Processing segment.

	Three Months Ended September 30,				% Increase (Decrease)			Nine Months Ended September 30,				% Increase (Decrease)			Three Months Ended September 30,				% Increase (Decrease)			Nine Months Ended September 30,				% Increase (Decrease)
(Dollars in millions)	2018		2017		2018 vs. 2017			2018		2017		2018 vs. 2017			2019		2018		2019 vs. 2018			2019		2018		2019 vs. 2018
Net interest income	$	—	$	—		—	%	$	—	$	—		—	%
Business processing revenue		64		55		16			201		152		32		$	66	$	64		3	%	$	199	$	201		(1	)%
Direct operating expenses		59		49		20			172		131		31			54		59		(8	)		165		172		(4	)
Income before income tax expense		5		6		(17	)		29		21		38			12		5		140			34		29		17
Income tax expense		1		2		(50	)		7		8		(13	)		3		1		200			8		7		14
Core Earnings	$	4	$	4		—	%	$	22	$	13		69	%	$	9	$	4		125	%	$	26	$	22		18	%

Highlights

~~Core Earnings for the segment were $4 million in third-quarter 2018, consistent with the year-ago quarter.~~

•	Core Earnings were $9 million compared to $4 million in the year-ago quarter.

~~EBITDA was $8 million, up 14 percent from the year-ago quarter.~~

•	EBITDA was $13 million, up 63% from the year-ago quarter.

•	The increase in Core Earnings and EBITDA above is primarily from growth in healthcare services revenue as well as reduced expenses in connection with efficiency initiatives.

~~Contingent collections receivables inventory increased 13 percent to $13 billion from the prior quarter as a result of new placements.~~

•	Contingent collections receivables inventory increased 8% to $14.2 billion from the year-ago quarter as a result of new placements.

Key segment metrics are as follows:

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017
(Dollars in billions)													2019			2018			2019			2018
Revenue from government services	$	40		$	34		$	133		$	96		$	39		$	40		$	120		$	133
Revenue from healthcare services		24			21			68			56			27			24			79			68
Total fee revenue	$	64		$	55		$	201		$	152		$	66		$	64		$	199		$	201
EBITDA⁽¹⁾	$	8		$	7		$	34		$	23		$	13		$	8		$	38		$	34
EBITDA Margin⁽¹⁾		13	%		13	%		17	%		15	%		20	%		13	%		19	%		17	%
Contingent collections receivables inventory (in billions)	$	13.1		$	15.9		$	13.1		$	15.9		$	14.2		$	13.1		$	14.2		$	13.1

⁽¹⁾

See “Non-GAAP Financial Measures – Earnings before Interest, Taxes, Depreciation and Amortization Expense

(‘EBITDA’)” for an explanation and reconciliation of these metrics.

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Other Segment

The following table presents Core Earnings results of our Other segment.

	Three Months Ended September 30,						% Increase (Decrease)			Nine Months Ended September 30,						% Increase (Decrease)			Three Months Ended September 30,						% Increase (Decrease)			Nine Months Ended September 30,						% Increase (Decrease)
(Dollars in millions)	2018			2017			2018 vs. 2017			2018			2017			2018 vs. 2017			2019			2018			2019 vs. 2018			2019			2018			2019 vs. 2018
Net interest loss after provision for loan losses	$	(38	)	$	(38	)		—	%	$	(113	)	$	(96	)		18	%	$	(34	)	$	(38	)		(11	)%	$	(101	)	$	(113	)		(11	)%
Other income		3			2			50			6			11			(45	)		3			3			—			12			6			100
Losses on debt repurchases		(1	)		(1	)		—			(9	)		(1	)		800
Gains (losses) on debt repurchases																				—			(1	)		(100	)		47			(9	)		(622	)
Total other income		2			1			100			(3	)		10			(130	)		3			2			50			59			(3	)		(2,067	)
Overhead expenses:
Unallocated shared services expenses:
Unallocated information technology costs		26			29			(10	)		84			85			(1	)		21			19			11			59			77			(23	)
Unallocated corporate costs		45			44			2			140			135			4			43			45			(4	)		138			140			(1	)
Total overhead expenses		71			73			(3	)		224			220			2
Total unallocated shared services expenses																				64			64			—			197			217			(9	)
Restructuring/other reorganization expenses		1			—			100			10			—			100			2			1			100			4			10			(60	)
Total expenses		72			73			(1	)		234			220			6			66			65			2			201			227			(11	)
Loss before income tax benefit		(108	)		(110	)		(2	)		(350	)		(306	)		14			(97	)		(101	)		(4	)		(243	)		(343	)		(29	)
Income tax benefit		(24	)		(41	)		(41	)		(81	)		(112	)		(28	)		(23	)		(22	)		5			(56	)		(79	)		(29	)
Core Earnings (loss)	$	(84	)	$	(69	)		22	%	$	(269	)	$	(194	)		39	%	$	(74	)	$	(79	)		(6	)%	$	(187	)	$	(264	)		(29	)%

Net Interest Loss after Provision for Loan Losses

Net interest loss after provision for loan losses is due to the negative carrying cost of our corporate liquidity portfolio.

~~Losses on Debt Repurchases~~

~~We repurchased $86 billion of unsecured debt in the third quarter of 2018, resulting in $1 million of debt repurchase losses.~~

~~Overhead~~Unallocated Shared Services Expenses

Unallocated ~~corporate overhead is~~shared services expenses are comprised of costs primarily related to certain executive management, the board of directors, accounting, finance, legal, human resources, compliance and risk management, regulatory-related costs, ~~and~~ stock-based compensation ~~expense. Unallocated~~expense, and information technology costs ~~are~~ related to infrastructure and operations. Regulatory-related costs include actual settlement amounts as well as third-party professional fees we incur in connection with such regulatory matters. On an adjusted basis, expenses were ~~$12~~unchanged at $55 million ~~lower primarily as a result of ongoing cost-saving initiatives.~~for each period. Adjusted expenses exclude $6$7 million and $9 million of regulatory-related costs in the third quarters of 2019 and $42018, respectively, and $2 million of ~~operating~~ costs associated with proxy contest matters in ~~businesses acquired in 2017 (Duncan Solutions in July 2017 and Earnest in November 2017).~~third-quarter 2019.

Restructuring/Other Reorganization Expenses

During the third ~~quarter~~quarters of 2019 and 2018, the Company incurred $2 million and $1 million, respectively, of restructuring/other reorganization expense in connection with an effort ~~that will~~to reduce costs and improve operating efficiency. The charges were due primarily to severance-related costs.

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Financial Condition

This section provides additional information regarding the changes in our loan portfolio assets and related liabilities as well as credit quality and performance indicators related to our loan portfolio.

Average Balance Sheets — GAAP

The following table reflects the rates earned on interest-earning assets and paid on interest-bearing liabilities and reflects our net interest margin on a consolidated basis.

	Three Months Ended September 30,										Nine Months Ended September 30,										Three Months Ended September 30,										Nine Months Ended September 30,
	2018					2017					2018					2017					2019					2018					2019					2018
(Dollars in millions)	Balance		Rate			Balance		Rate			Balance		Rate			Balance		Rate			Balance		Rate			Balance		Rate			Balance		Rate			Balance		Rate
Average Assets
FFELP Loans	$	75,582		3.99	%	$	85,019		3.17	%	$	78,165		3.84	%	$	85,691		3.09	%	$	67,206		4.16	%	$	75,582		3.99	%	$	69,157		4.27	%	$	78,165		3.84	%
Private Education Loans		23,107		7.80			24,348		7.25			23,392		7.58			23,657		6.80			22,205		7.81			23,107		7.80			22,474		7.83			23,392		7.58
Other loans		77		7.74			85		8.40			73		7.40			151		10.81			5		3.24			77		7.74			35		8.74			73		7.40
Cash and investments		5,353		1.91			5,039		.94			5,433		1.63			5,138		.75			4,499		2.02			5,353		1.91			4,556		2.19			5,433		1.63
Total interest-earning assets		104,119		4.73	%		114,491		3.95	%		107,063		4.55	%		114,637		3.76	%		93,915		4.92	%		104,119		4.73	%		96,222		5.01	%		107,063		4.55	%
Non-interest-earning assets		3,615					3,792					3,544					3,910					3,308					3,615					3,398					3,544
Total assets	$	107,734				$	118,283				$	110,607				$	118,547				$	97,223				$	107,734				$	99,620				$	110,607
Average Liabilities and Equity
Short-term borrowings	$	4,637		5.05	%	$	3,632		4.26	%	$	4,825		4.47	%	$	2,873		4.03	%	$	6,710		4.46	%	$	4,637		5.05	%	$	6,599		4.50	%	$	4,825		4.47	%
Long-term borrowings		97,667		3.56			109,351		2.70			100,466		3.39			109,918		2.54			85,756		3.60			97,667		3.56			88,127		3.78			100,466		3.39
Total interest-bearing liabilities		102,304		3.62	%		112,983		2.75	%		105,291		3.44	%		112,791		2.58	%		92,466		3.66	%		102,304		3.62	%		94,726		3.83	%		105,291		3.44	%
Non-interest-bearing liabilities		1,700					1,770					1,636					2,143					1,491					1,700					1,504					1,636
Equity		3,730					3,530					3,680					3,613					3,266					3,730					3,390					3,680
Total liabilities and equity	$	107,734				$	118,283				$	110,607				$	118,547				$	97,223				$	107,734				$	99,620				$	110,607
Net interest margin				1.17	%				1.23	%				1.17	%				1.22	%				1.32	%				1.17	%				1.24	%				1.17	%

Rate/Volume Analysis — GAAP

The following rate/volume analysis shows the relative contribution of changes in interest rates and asset volumes.

	Increase			Change Due To⁽¹⁾						Increase			Change Due To
(Dollars in millions)	(Decrease)			Rate			Volume			(Decrease)			Rate		Volume
Three Months Ended September 30, 2018 vs. 2017
Three Months Ended September 30, 2019 vs. 2018
Interest income	$	101		$	212		$	(111	)	$	(75	)	$	50	$	(125	)
Interest expense		150			231			(81	)		(81	)		10		(91	)
Net interest income	$	(49	)	$	(19	)	$	(30	)	$	6		$	40	$	(34	)
Nine Months Ended September 30, 2018 vs. 2017
Nine Months Ended September 30, 2019 vs. 2018
Interest income	$	415		$	640		$	(225	)	$	(34	)	$	352	$	(386	)
Interest expense		529			682			(153	)		7			292		(285	)
Net interest income	$	(114	)	$	(42	)	$	(72	)	$	(41	)	$	60	$	(101	)

⁽¹⁾	~~Changes in income and expense due to both rate and volume have been allocated in proportion to the relationship of the absolute dollar amounts of the change in each.~~

Table of Contents

Summary of our Education Loan Portfolio

Ending Education Loan Balances, net — GAAP and Core Earnings Basis

	September 30, 2018															September 30, 2019
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Private Education Loans			Total Portfolio			FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Private Education Loans			Total Portfolio
Total education loan portfolio:
In-school⁽¹⁾	$	66		$	—		$	66		$	33		$	99		$	45		$	—		$	45		$	20		$	65
Grace, repayment and other⁽²⁾		24,984			48,669			73,653			23,748			97,401			21,861			43,682			65,543			22,970			88,513
Total, gross		25,050			48,669			73,719			23,781			97,500			21,906			43,682			65,588			22,990			88,578
Unamortized premium/(discount)		390			227			617			(796	)		(179	)		348			216			564			(646	)		(82	)
Receivable for partially charged-off loans		—			—			—			688			688			—			—			—			603			603
Allowance for loan losses		(45	)		(34	)		(79	)		(1,226	)		(1,305	)		(40	)		(25	)		(65	)		(1,101	)		(1,166	)
Total education loan portfolio	$	25,395		$	48,862		$	74,257		$	22,447		$	96,704		$	22,214		$	43,873		$	66,087		$	21,846		$	87,933
% of total FFELP		34	%		66	%		100	%								34	%		66	%		100	%
% of total		26	%		51	%		77	%		23	%		100	%		25	%		50	%		75	%		25	%		100	%

	December 31, 2017															December 31, 2018
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Private Education Loans			Total Portfolio			FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Private Education Loans			Total Portfolio
Total education loan portfolio:
In-school⁽¹⁾	$	88		$	—		$	88		$	54		$	142		$	59		$	—		$	59		$	31		$	90
Grace, repayment and other⁽²⁾		27,949			53,060			81,009			24,826			105,835			24,249			47,422			71,671			23,500			95,171
Total, gross		28,037			53,060			81,097			24,880			105,977			24,308			47,422			71,730			23,531			95,261
Unamortized premium/(discount)		407			259			666			(924	)		(258	)		377			222			599			(759	)		(160	)
Receivable for partially charged-off loans		—			—			—			760			760			—			—			—			674			674
Allowance for loan losses		(35	)		(25	)		(60	)		(1,297	)		(1,357	)		(44	)		(32	)		(76	)		(1,201	)		(1,277	)
Total education loan portfolio	$	28,409		$	53,294		$	81,703		$	23,419		$	105,122		$	24,641		$	47,612		$	72,253		$	22,245		$	94,498
% of total FFELP		35	%		65	%		100	%								34	%		66	%		100	%
% of total		27	%		51	%		78	%		22	%		100	%		26	%		50	%		76	%		24	%		100	%

⁽¹⁾	Loans for customers still attending school and are not yet required to make payments on the loan.

⁽²⁾	Includes loans in deferment or forbearance.

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Table of Contents

Average Education Loan Balances (net of unamortized premium/discount) — GAAP and Core Earnings Basis

	Three Months Ended September 30, 2019
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Private Education Loans			Total Portfolio
Total	$	22,772		$	44,434		$	67,206		$	22,205		$	89,411
% of FFELP		34	%		66	%		100	%
% of total		25	%		50	%		75	%		25	%		100	%

	Three Months Ended September 30, 2018
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Private Education Loans			Total Portfolio
Total	$	26,030		$	49,552		$	75,582		$	23,107		$	98,689
% of FFELP		34	%		66	%		100	%
% of total		27	%		50	%		77	%		23	%		100	%

	Three Months Ended September 30, 2017															Nine Months Ended September 30, 2019
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Private Education Loans			Total Portfolio			FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Private Education Loans			Total Portfolio
Total	$	29,950		$	55,069		$	85,019		$	24,348		$	109,367		$	23,517		$	45,640		$	69,157		$	22,474		$	91,631
% of FFELP		35	%		65	%		100	%								34	%		66	%		100	%
% of total		28	%		50	%		78	%		22	%		100	%		25	%		50	%		75	%		25	%		100	%

	Nine Months Ended September 30, 2018
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Private Education Loans			Total Portfolio
Total	$	27,080		$	51,085		$	78,165		$	23,392		$	101,557
% of FFELP		35	%		65	%		100	%
% of total		27	%		50	%		77	%		23	%		100	%

Nine Months Ended September 30, 2018

(Dollars in millions)

FFELP
Stafford and
Other

FFELP
Consolidation
Loans

Total
FFELP
Loans

Private
Education
Loans

Total
Portfolio

Total

$
27,080

$
51,085

$
78,165

$
23,392

$
101,557

% of FFELP

35
%

65
%

100
%

% of total

27
%

50
%

77
%

23
%

100
%

Nine Months Ended September 30, 2017

(Dollars in millions)

FFELP
Stafford and
Other

FFELP
Consolidation
Loans

Total
FFELP
Loans

Private
Education
Loans

Total
Portfolio

Total

$
30,928

$
54,763

$
85,691

$
23,657

$
109,348

% of FFELP

36
%

64
%

100
%

% of total

28
%

50
%

78
%

22
%

100
%

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Table of Contents

Education Loan Activity — GAAP and Core Earnings Basis

	Three Months Ended September 30, 2018															Three Months Ended September 30, 2019
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Total Private Education Loans			Total Portfolio			FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Total Private Education Loans			Total Portfolio
Beginning balance	$	26,294		$	50,315		$	76,609		$	22,568		$	99,177		$	22,902		$	45,054		$	67,956		$	21,564		$	89,520
Acquisitions		84			78			162			907			1,069
Acquisitions (originations and purchases)																	15			23			38			1,439			1,477
Capitalized interest and premium/discount amortization		237			210			447			108			555			192			203			395			85			480
Consolidations to third parties		(454	)		(511	)		(965	)		(192	)		(1,157	)		(336	)		(408	)		(744	)		(150	)		(894	)
Repayments and other		(766	)		(1,230	)		(1,996	)		(944	)		(2,940	)		(559	)		(999	)		(1,558	)		(1,092	)		(2,650	)
Ending balance	$	25,395		$	48,862		$	74,257		$	22,447		$	96,704		$	22,214		$	43,873		$	66,087		$	21,846		$	87,933

	Three Months Ended September 30, 2017															Three Months Ended September 30, 2018
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Total Private Education Loans			Total Portfolio			FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Total Private Education Loans			Total Portfolio
Beginning balance	$	30,215		$	55,925		$	86,140		$	24,223		$	110,363		$	26,294		$	50,315		$	76,609		$	22,568		$	99,177
Acquisitions		240			267			507			125			632
Acquisitions (originations and purchases)																	84			78			162			907			1,069
Capitalized interest and premium/discount amortization		238			259			497			100			597			237			210			447			108			555
Consolidations to third parties		(620	)		(692	)		(1,312	)		(185	)		(1,497	)		(454	)		(511	)		(965	)		(192	)		(1,157	)
Repayments and other		(782	)		(1,134	)		(1,916	)		(839	)		(2,755	)		(766	)		(1,230	)		(1,996	)		(944	)		(2,940	)
Ending balance	$	29,291		$	54,625		$	83,916		$	23,424		$	107,340		$	25,395		$	48,862		$	74,257		$	22,447		$	96,704

	Nine Months Ended September 30, 2019
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Total Private Education Loans			Total Portfolio
Beginning balance	$	24,641		$	47,612		$	72,253		$	22,245		$	94,498
Acquisitions		68			94			162			3,285			3,447
Capitalized interest and premium/discount amortization		572			595			1,167			263			1,430
Consolidations to third parties		(1,149	)		(1,274	)		(2,423	)		(450	)		(2,873	)
Repayments and other		(1,918	)		(3,154	)		(5,072	)		(3,497	)		(8,569	)
Ending balance	$	22,214		$	43,873		$	66,087		$	21,846		$	87,933

	Nine Months Ended September 30, 2018
(Dollars in millions)	FFELP Stafford and Other			FFELP Consolidation Loans			Total FFELP Loans			Total Private Education Loans			Total Portfolio
Beginning balance	$	28,409		$	53,294		$	81,703		$	23,419		$	105,122
Acquisitions		266			233			499			2,126			2,625
Capitalized interest and premium/discount amortization		664			644			1,308			300			1,608
Consolidations to third parties		(1,543	)		(1,619	)		(3,162	)		(633	)		(3,795	)
Repayments and other		(2,401	)		(3,690	)		(6,091	)		(2,765	)		(8,856	)
Ending balance	$	25,395		$	48,862		$	74,257		$	22,447		$	96,704

Nine Months Ended September 30, 2017

(Dollars in millions)

FFELP
Stafford and
Other

FFELP
Consolidation
Loans

Total
FFELP
Loans

Total Private
Education
Loans

Total
Portfolio

Beginning balance

$
32,319

$
55,411

$
87,730

$
23,340

$
111,070

Acquisitions

965

4,139

5,104

2,791

7,895

Capitalized interest and premium/discount
amortization

709

760

1,469

277

1,746

Consolidations to third parties

(2,112
)

(2,176
)

(4,288
)

(509
)

(4,797
)
Repayments and other

(2,590
)

(3,509
)

(6,099
)

(2,475
)

(8,574
)
Ending balance

$
29,291

$
54,625

$
83,916

$
23,424

$
107,340

7871

Table of Contents

Education Loan Allowance for Loan Losses Activity — GAAP and Core Earnings Basis

	Three Months Ended September 30,																		Three Months Ended September 30,
	2018									2017									2019									2018
(Dollars in millions)	FFELP Loans			Private Education Loans			Total Portfolio			FFELP Loans			Private Education Loans			Total Portfolio			FFELP Loans			Private Education Loans			Total Portfolio			FFELP Loans			Private Education Loans			Total Portfolio
Beginning balance	$	82		$	1,297		$	1,379		$	61		$	1,286		$	1,347		$	67		$	1,151		$	1,218		$	82		$	1,297		$	1,379
Less:
Charge-offs⁽¹⁾		(13	)		(148	)		(161	)		(10	)		(96	)		(106	)		(9	)		(108	)		(117	)		(13	)		(148	)		(161	)
Plus:
Provision for loan losses		10			75			85			10			95			105			8			56			64			10			75			85
Reclassification of interest reserve⁽²⁾	—				2			2		—				2			2			—			2			2			—			2			2
Ending balance	$	79		$	1,226		$	1,305		$	61		$	1,287		$	1,348		$	65		$	1,101		$	1,166		$	79		$	1,226		$	1,305
Percent of total		6	%		94	%		100	%		5	%		95	%		100	%		6	%		94	%		100	%		6	%		94	%		100	%
Troubled debt restructuring⁽³⁾	$	—		$	10,482		$	10,482		$	—		$	10,539		$	10,539		$	—		$	9,789		$	9,789		$	—		$	10,482		$	10,482

	Nine Months Ended September 30,																		Nine Months Ended September 30,
	2018									2017									2019									2018
(Dollars in millions)	FFELP Loans			Private Education Loans			Total Portfolio			FFELP Loans			Private Education Loans			Total Portfolio			FFELP Loans			Private Education Loans			Total Portfolio			FFELP Loans			Private Education Loans			Total Portfolio
Beginning balance	$	60		$	1,297		$	1,357		$	67		$	1,351		$	1,418		$	76		$	1,201		$	1,277		$	60		$	1,297		$	1,357
Less:
Charge-offs⁽¹⁾		(41	)		(301	)		(342	)		(36	)		(355	)		(391	)		(33	)		(288	)		(321	)		(41	)		(301	)		(342	)
Loan sales																				—			(1	)		(1	)		—			—			—
Plus:
Provision for loan losses		60			224			284			30			285			315			23			185			208			60			224			284
Reclassification of interest reserve⁽²⁾	—				6			6		—				6			6			—			5			5			—			6			6
Ending balance	$	79		$	1,226		$	1,305		$	61		$	1,287		$	1,348		$	65		$	1,101		$	1,166		$	79		$	1,226		$	1,305
Percent of total		6	%		94	%		100	%		5	%		95	%		100	%		6	%		94	%		100	%		6	%		94	%		100	%
Troubled debt restructuring⁽³⁾	$ —			$	10,482		$	10,482		$	—		$	10,539		$	10,539		$	—		$	9,789		$	9,789		$	—		$	10,482		$	10,482

⁽¹⁾

Charge-offs are reported net of expected recoveries. For Private Education Loans, the expected recovery amount is transferred to the receivable for partially charged-off loan balance. Charge-offs include charge-offs against the receivable for partially charged-off loans which represents the difference between what was expected to be collected and any shortfalls in what was actually collected in the period. See “Receivable for Partially Charged-Off Private Education Loans” for further discussion.

⁽²⁾	Represents the additional allowance related to the amount of uncollectible interest reserved within interest income that is transferred in the period to the allowance for loan losses when interest is capitalized to a loan’s principal balance.

⁽³⁾	Represents the recorded investment of loans classified as troubled debt restructuring.

7972

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FFELP Loan Portfolio Performance

FFELP Loan Delinquencies and Forbearance — GAAP and Core Earnings Basis

	FFELP Loan Delinquencies												FFELP Loan Delinquencies
	September 30,												September 30,
	2018						2017						2019						2018
(Dollars in millions)	Balance			%			Balance			%			Balance			%			Balance			%
Loans in-school/grace/deferment⁽¹⁾	$	4,160					$	5,199					$	3,383					$	4,160
Loans in forbearance⁽²⁾		8,600						11,866						7,810						8,600
Loans in repayment and percentage of each status:
Loans current		54,005			88.6	%		58,172			87.8	%		48,785			89.7	%		54,005			88.6	%
Loans delinquent 31-60 days⁽³⁾		1,978			3.2			2,565			3.9			1,656			3.0			1,978			3.2
Loans delinquent 61-90 days⁽³⁾		947			1.6			1,566			2.4			827			1.5			947			1.6
Loans delinquent greater than 90 days⁽³⁾		4,029			6.6			3,917			5.9			3,127			5.8			4,029			6.6
Total FFELP Loans in repayment		60,959			100	%		66,220			100	%		54,395			100	%		60,959			100	%
Total FFELP Loans, gross		73,719						83,285						65,588						73,719
FFELP Loan unamortized premium		617						692						564						617
Total FFELP Loans		74,336						83,977						66,152						74,336
FFELP Loan allowance for losses		(79	)					(61	)					(65	)					(79	)
FFELP Loans, net	$	74,257					$	83,916					$	66,087					$	74,257
Percentage of FFELP Loans in repayment					82.7	%					79.5	%					82.9	%					82.7	%
Delinquencies as a percentage of FFELP Loans in repayment					11.4	%					12.2	%					10.3	%					11.4	%
FFELP Loans in forbearance as a percentage of loans in repayment and forbearance					12.4	%					15.2	%					12.6	%					12.4	%

⁽¹⁾

⁽²⁾	Loans for customers who have used their allowable deferment time or do not qualify for deferment, that need additional time to obtain employment or who have temporarily ceased making payments due to hardship or other factors such as disaster relief.

⁽³⁾	The period of delinquency is based on the number of days scheduled payments are contractually past due.

Allowance for FFELP Loan Losses — GAAP and Core Earnings Basis

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Allowance at beginning of period	$	82		$	61		$	60		$	67		$	67		$	82		$	76		$	60
Provision for FFELP Loan losses		10			10			60			30			8			10			23			60
Charge-offs		(13	)		(10	)		(41	)		(36	)		(9	)		(13	)		(33	)		(41	)
Allowance at end of period	$	79		$	61		$	79		$	61		$	65		$	79		$	65		$	79
Charge-offs as a percentage of average loans in repayment (annualized)		.09	%		.05	%		.09	%		.07	%
Allowance coverage of charge-offs (annualized)		1.5			1.7			1.4			1.3
Charge-offs as a percentage of average loans in repayment														.06	%		.09	%		.08	%		.09	%
Allowance coverage of charge-offs														1.9			1.5			1.5			1.4
Allowance as a percentage of ending total loans, gross		.11	%		.07	%		.11	%		.07	%		.10	%		.11	%		.10	%		.11	%
Allowance as a percentage of ending loans in repayment		.13	%		.09	%		.13	%		.09	%		.12	%		.13	%		.12	%		.13	%
Ending total loans, gross	$	73,719		$	83,285		$	73,719		$	83,285		$	65,588		$	73,719		$	65,588		$	73,719
Average loans in repayment	$	61,956		$	68,168		$	63,934		$	68,791		$	54,973		$	61,956		$	56,605		$	63,934
Ending loans in repayment	$	60,959		$	66,220		$	60,959		$	66,220		$	54,395		$	60,959		$	54,395		$	60,959

8073

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Private Education Loan Portfolio Performance

Private Education Loan Delinquencies and Forbearance — GAAP and Core Earnings Basis

	Private Education Loan Delinquencies												Private Education Loan Delinquencies
	September 30,												September 30,
	2018						2017						2019						2018
(Dollars in millions)	Balance			%			Balance			%			Balance			%			Balance			%
Loans in-school/grace/deferment⁽¹⁾	$	892					$	1,174					$	675					$	892
Loans in forbearance⁽²⁾		892						1,272						660						892
Loans in repayment and percentage of each status:
Loans current		20,605			93.7	%		21,154			94.3	%		20,626			95.2	%		20,605			93.7	%
Loans delinquent 31-60 days⁽³⁾		467			2.1			430			1.9			339			1.6			467			2.1
Loans delinquent 61-90 days⁽³⁾		289			1.3			277			1.2			202			.9			289			1.3
Loans delinquent greater than 90 days⁽³⁾		636			2.9			587			2.6			488			2.3			636			2.9
Total Private Education Loans in repayment		21,997			100	%		22,448			100	%		21,655			100	%		21,997			100	%
Total Private Education Loans, gross		23,781						24,894						22,990						23,781
Private Education Loan unamortized discount		(796	)					(954	)					(646	)					(796	)
Total Private Education Loans		22,985						23,940						22,344						22,985
Private Education Loan receivable for partially charged-off loans		688						771						603						688
Private Education Loan allowance for losses		(1,226	)					(1,287	)					(1,101	)					(1,226	)
Private Education Loans, net	$	22,447					$	23,424					$	21,846					$	22,447
Percentage of Private Education Loans in repayment					92.5	%					90.2	%					94.2	%					92.5	%
Delinquencies as a percentage of Private Education Loans in repayment					6.3	%					5.7	%					4.8	%					6.3	%
Loans in forbearance as a percentage of loans in repayment and forbearance					3.9	%					5.4	%					3.0	%					3.9	%
Loans in repayment with more than 12 payments made					87	%					95	%
Percentage of Private Education Loans with a cosigner					58	%					65	%
Percentage of Private Education Loans with a cosigner⁽⁴⁾																	50	%					58	%

⁽¹⁾	Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on their loans, e.g., residency periods for medical students or a grace period for bar exam preparation.

⁽²⁾	Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors such as disaster relief, consistent with established loan program servicing policies and procedures.

⁽³⁾	The period of delinquency is based on the number of days scheduled payments are contractually past due.

⁽⁴⁾	Excluding Private Education Refinance Loans, which do not have a cosigner, the cosigner rate was 65% for both the three months ended September 30, 2019 and 2018.

Allowance for Private Education Loan Losses — GAAP and Core Earnings Basis

See “Business Segment Earnings Summary — Core Earnings Basis — Consumer Lending Segment — Private Education Loan Provision for Loan Losses” for discussion.

Receivable for Partially Charged-Off Private Education Loans

At the end of each month, for loans that are 212 or more days past due, we charge off the estimated loss of a defaulted loan balance. Actual recoveries are applied against the remaining loan balance that was not charged off. We refer to ~~the~~this remaining loan balance as the “receivable for partially charged-off loans.” ~~Actual recoveries are applied against this receivable balance.~~ If actual periodic recoveries are less than expected, the difference is immediately charged off through the allowance for Private Education Loan ~~losses.~~losses with an offsetting reduction in the receivable for partially charged-off Private Education Loans. If actual periodic recoveries are greater than expected, they will be reflected as a recovery through the allowance for Private Education Loan losses once the cumulative recovery amount exceeds the cumulative amount originally expected to be recovered.

8174

Table of Contents

The following table summarizes the activity in the receivable for partially charged-off Private Education Loans.

	Three Months Ended September 30,						Nine Months Ended September 30,						Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017			2019			2018			2019			2018
Receivable at beginning of period	$	724		$	784		$	760		$	815		$	640		$	724		$	674		$	760
Expected future recoveries of current period defaults⁽¹⁾		29			24			68			88			18			29			56			68
Recoveries⁽²⁾		(33	)		(37	)		(107	)		(121	)		(31	)		(33	)		(98	)		(107	)
Charge-offs⁽³⁾		(32	)		—			(33	)		(11	)		(24	)		(32	)		(29	)		(33	)
Receivable at end of period	$	688		$	771		$	688		$	771		$	603		$	688		$	603		$	688

⁽¹⁾	Represents our estimate of the amount to be collected in the future.

⁽²⁾	Current period cash collections.

⁽³⁾

Represents the current period recovery shortfall — the difference between what was expected to be collected and what was actually collected. In addition, in third-quarter 2018 the portion of the loan amount charged off at default increased from ~~79 percent~~79% to ~~80.5 percent. This change~~80.5% and in third-quarter 2019 it increased from 80.5% to 81%. These changes resulted in a $21 million and $32 million reduction to the balance of the receivable for partially charged-off ~~loans.~~loans in third-quarter 2019 and third-quarter 2018, respectively. These amounts are included in total charge-offs as reported in the “Allowance for Private Education Loan Losses” table.

~~Use of Forbearance as a Private Education Loan Collection Tool~~

Forbearance involves granting the customer a temporary cessation of payments (or temporary acceptance of smaller than scheduled payments) for a specified period of time. Using forbearance extends the original term of the loan. Forbearance does not grant any reduction in the total repayment obligation (principal or interest). While in forbearance status, interest continues to accrue and is capitalized to principal when the loan re-enters repayment status. Our forbearance policies include limits on the number of forbearance months granted consecutively and the total number of forbearance months granted over the life of the loan. In some instances, we require good-faith payments before granting forbearance. Exceptions to forbearance policies are permitted when such exceptions are judged to increase the likelihood of recovery of the loan. Forbearance as a recovery tool is used most effectively when applied based on a customer’s unique situation, including historical information and judgments. We leverage updated customer information and other decision support tools to best determine who will be granted forbearance based on our expectations as to a customer’s ability and willingness to repay their obligation. This strategy is aimed at mitigating the overall risk of the portfolio as well as encouraging cash resolution of delinquent loans.

Forbearance may be granted to customers who are exiting their grace period to provide additional time to obtain employment and income to support their obligations, or to current customers who are faced with a hardship and request forbearance time to provide temporary payment relief. In these circumstances, a customer’s loan is placed into a forbearance status in limited monthly increments and is reflected in the forbearance status at month-end during this time. At the end of their granted forbearance period, the customer will enter repayment status as current and is expected to begin making their scheduled monthly payments on a go-forward basis.

Forbearance may also be granted to customers who are delinquent in their payments. In these circumstances, the forbearance cures the delinquency and the customer is returned to a current repayment status. In more limited instances, delinquent customers will also be granted additional forbearance time.

The tables below show the composition and status of the Private Education Loan portfolio aged by the number of months for which a scheduled monthly payment was received. As indicated in the tables, the percentage of loans that are in forbearance status, are delinquent greater than 90 days or that are charged off decreases the longer the loans have been making scheduled monthly payments.

At September 30, 2018, loans in forbearance status as a percentage of loans in repayment and forbearance were 5.2 percent for loans that have made less than 25 monthly payments. The percentage drops to 3.0 percent for loans that have made more than 48 monthly payments.

At September 30, 2018, loans in repayment that are delinquent greater than 90 days as a percentage of loans in repayment were 3.1 percent for loans that have made less than 25 monthly payments. The percentage drops to 2.2 percent for loans that have made more than 48 monthly payments.

In the third-quarter 2018, the portion of the loan amount charged off at default increased from 79 percent to 80.5 percent. This change resulted in a $32 million reduction to the balance of the receivable for partially charged-off loans. Excluding this amount, for the three months ended September 30, 2018, charge-offs as a percentage of loans in repayment were 3.5 percent for loans that have made less than 25 monthly payments. The percentage drops to 1.4 percent for loans that have made more than 48 monthly payments.

~~Table of Contents~~

~~GAAP and Core Earnings Basis:~~

(Dollars in millions)

Monthly Scheduled Payments Received

September 30, 2018

0 to 12

13 to 24

25 to 36

37 to 48

More than 48

Not Yet in Repayment

Total

Loans in-school/grace/deferment

$
—

$
—

$
—

$
—

$
—

$
892

$
892

Loans in forbearance

142

76

85

97

492

—

892

Loans in repayment — current

2,662

1,057

819

1,203

14,864

—

20,605

Loans in repayment — delinquent 31-60 days

30

31

45

53

308

—

467

Loans in repayment — delinquent 61-90 days

23

24

30

35

177

—

289

Loans in repayment — delinquent greater than
   90 days

61

61

78

88

348

—

636

Total

$
2,918

$
1,249

$
1,057

$
1,476

$
16,189

$
892

23,781

Unamortized discount

(796
)
Receivable for partially charged-off loans

688

Allowance for loan losses

(1,226
)
Total Private Education Loans, net

$
22,447

Loans in forbearance as a percentage of loans in
  repayment and forbearance

4.9
%

6.1
%

8.0
%

6.6
%

3.0
%

—
%

3.9
%
Loans in repayment — delinquent greater than 90
   days as a percentage of loans in repayment

2.2
%

5.2
%

8.0
%

6.4
%

2.2
%

—
%

2.9
%
Net charge-offs as a percentage of loans in
   repayment, excluding the net adjustment
   from the change in the charge-off rate⁽¹⁾

3.0
%

4.6
%

5.5
%

4.0
%

1.4
%

—
%

2.1
%

⁽¹⁾	In third-quarter 2018, the portion of the loan amount charged off at default increased from 79 percent to 80.5 percent. This change resulted in a $32 million reduction to the balance of the receivable for partially charged-off loans.

(Dollars in millions)

Monthly Scheduled Payments Received

September 30, 2017

0 to 12

13 to 24

25 to 36

37 to 48

More than 48

Not Yet in Repayment

Total

Loans in-school/grace/deferment

$
—

$
—

$
—

$
—

$
—

$
1,174

$
1,174

Loans in forbearance

265

129

141

153

584

—

1,272

Loans in repayment — current

925

815

1,241

2,041

16,132

—

21,154

Loans in repayment — delinquent 31-60 days

36

34

44

60

256

—

430

Loans in repayment — delinquent 61-90 days

32

28

32

42

143

—

277

Loans in repayment — delinquent greater than
   90 days

85

66

83

92

261

—

587

Total

$
1,343

$
1,072

$
1,541

$
2,388

$
17,376

$
1,174

24,894

Unamortized discount

(954
)
Receivable for partially charged-off loans

771

Allowance for loan losses

(1,287
)
Total Private Education Loans, net

$
23,424

Loans in forbearance as a percentage of loans in
  repayment and forbearance

19.7
%

12.0
%

9.1
%

6.4
%

3.4
%

—
%

5.4
%
Loans in repayment — delinquent greater than 90
   days as a percentage of loans in repayment

7.9
%

7.0
%

5.9
%

4.1
%

1.6
%

—
%

2.6
%
Charge-offs as a percentage of loans in
   repayment

6.9
%

5.0
%

3.7
%

2.3
%

0.8
%

—
%

1.6
%

~~Table of Contents~~

Liquidity and Capital Resources

Funding and Liquidity Risk Management

The following “Liquidity and Capital Resources” discussion concentrates on our Federal Education Loans and Consumer Lending segments. Our Business Processing and Other segments require minimal capital and funding.

We define liquidity as cash and high-quality liquid assets that we can use to meet our cash requirements. Our two primary liquidity needs are: (1) servicing our debt and (2) our ongoing ability to meet our cash needs for running the operations of our businesses (including derivative collateral requirements) throughout market cycles, including during periods of financial stress. Secondary liquidity needs, which can be adjusted as needed, include the origination of Private Education ~~Refinance~~ Loans, acquisitions of Private Education Loan and FFELP Loan portfolios, acquisitions of companies, the payment of common stock dividends and the repurchase of common stock under common share repurchase programs. To achieve these objectives, we analyze and monitor our liquidity needs, maintain excess liquidity and access diverse funding sources including the issuance of unsecured debt and the issuance of secured debt primarily through asset-backed securitizations and/or other financing facilities.

We define our liquidity risk as the potential inability to meet our obligations when they become due without incurring unacceptable losses or to invest in future asset growth and business operations at reasonable market rates. Our primary liquidity risk relates to our ability to service our debt, meet our other business obligations and to continue to grow our business. The ability to access the capital markets is impacted by general market and economic conditions, our credit ratings, as well as the overall availability of funding sources in the marketplace. In addition, credit ratings may be important to customers or counterparties when we compete in certain markets and when we seek to engage in certain transactions, including over-the-counter derivatives.

Credit ratings and outlooks are opinions subject to ongoing review by the ratings agencies and may change, from time to time, based on our financial performance, industry and market dynamics and other factors. Other factors that influence our credit ratings include the ratings agencies’ assessment of the general operating environment, our relative positions in the markets in which we compete, reputation, liquidity position, the level and volatility of earnings, corporate governance and risk management policies, capital position and capital management practices. A negative change in our credit rating could have a negative effect on our liquidity because it might raise the cost and availability of funding and potentially require additional cash collateral or restrict cash currently held as collateral on existing borrowings or derivative collateral arrangements. It is our objective to improve our credit ratings so that we can continue to efficiently access the capital markets even in difficult economic and market conditions. We have unsecured debt that totaled ~~$12.9~~$10.5 billion at September 30, ~~2018.~~2019. Three credit rating agencies currently rate our long-term unsecured debt at below investment grade.

We expect to fund our ongoing liquidity needs, including the repayment of ~~$2.2~~$1.5 billion of senior unsecured notes that mature in the next twelve months, primarily through our current cash, investments and unencumbered FFELP Loan portfolio, the predictable operating cash flows provided by operating activities ($~~655~~831 million in the nine months ended September 30, ~~2018)~~2019), the repayment of principal on unencumbered education loan assets, and the distribution of overcollateralization from our securitization trusts. We may also, depending on market conditions and availability, draw down on our secured FFELP Loan and Private Education Loan facilities, issue term ABS, enter into additional Private Education Loan ABS repurchase facilities, or issue additional unsecured debt.

We originate Private Education ~~Refinance~~ Loans. We also have purchased and may purchase, in future periods, Private Education Loan and FFELP Loan portfolios from third parties. Those originations and purchases are a part of our ongoing liquidity needs. We repurchased ~~6.9~~9.7 million common shares for ~~$95~~$130 million in the third quarter of ~~2018. In September 2018, our board~~2019 and have $77 million of ~~directors authorized a new $500 million~~remaining share repurchase ~~program.~~authority as of September 30, 2019.

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Sources of Liquidity and Available Capacity

Ending Balances

(Dollars in millions)	September 30, 2018		December 31, 2017		September 30, 2019		December 31, 2018
Sources of primary liquidity:
Total unrestricted cash and liquid investments	$	2,145	$	1,520	$	1,583	$	1,286
Unencumbered FFELP Loans		325		690		206		332
Total GAAP and Core Earnings basis	$	2,470	$	2,210	$	1,789	$	1,618

Average Balances

	Three Months Ended September 30,				Nine Months Ended September 30,				Three Months Ended September 30,				Nine Months Ended September 30,
(Dollars in millions)	2018		2017		2018		2017		2019		2018		2019		2018
Sources of primary liquidity:
Total unrestricted cash and liquid investments	$	1,533	$	1,158	$	1,584	$	1,194	$	1,409	$	1,533	$	1,192	$	1,584
Unencumbered FFELP Loans		658		1,134		725		988		300		658		475		725
Total GAAP and Core Earnings basis	$	2,191	$	2,292	$	2,309	$	2,182	$	1,709	$	2,191	$	1,667	$	2,309

Liquidity may also be available under secured credit facilities to the extent we have eligible collateral and capacity available. Maximum borrowing capacity under the FFELP Loan-other facilities will vary and be subject to each agreement’s borrowing conditions, including, among others, facility size, current usage and availability of qualifying collateral from unencumbered FFELP Loans. As of September 30, ~~2018~~2019 and ~~2017,~~2018, the maximum additional capacity under these facilities was ~~$2.6~~$1.4 billion and ~~$3.0~~$2.6 billion, respectively. For the three months ended September 30, ~~2018~~2019 and ~~2017,~~2018, the average maximum additional capacity under these facilities was ~~$1.9~~$1.2 billion and ~~$2.6~~$1.9 billion, respectively. For the nine months ended September 30, ~~2018~~2019 and ~~2017,~~2018, the average maximum additional capacity under these facilities was ~~$1.9~~$1.2 billion and ~~$2.7~~$1.9 billion, respectively. As of September 30, ~~2018,~~2019, the maturity dates of the FFELP Loan-other facilities ranged from November 2019 to ~~December 2020.~~April 2021.

Liquidity may also be available from our Private Education Loan asset-backed commercial paper (“ABCP”) facilities. Maximum borrowing capacity under the Private Education Loan-other facilities will vary and be subject to each agreement’s borrowing conditions, including, among others, facility size, current usage and availability of qualifying collateral from unencumbered Private Education Loans. As of September 30, ~~2018~~2019 and ~~2017,~~2018, the maximum additional capacity under these facilities was ~~$108~~$306 million and ~~$282~~$108 million, respectively. For the three months ended September 30, ~~2018~~2019 and ~~2017,~~2018, the average maximum additional capacity under these facilities was ~~$608 million~~$1.2 billion and ~~$255~~$608 million, respectively. For the nine months ended September 30, ~~2018~~2019 and ~~2017,~~2018, the average maximum additional capacity under these facilities was ~~$738 million~~$1.2 billion and ~~$235~~$738 million, respectively. As of September 30, ~~2018,~~2019, the maturity dates of ~~these~~the Private Education Loan facilities ranged from ~~June~~October 2019 to ~~June 2020.~~December 2021.

At September 30, ~~2018,~~2019, we had a total of ~~$6.6~~$5.8 billion of unencumbered tangible assets inclusive of those listed in the table above as sources of primary liquidity. Total unencumbered education loans comprised ~~$2.9~~$2.7 billion of our unencumbered tangible assets of which $2.5 billion and ~~$325~~$206 million related to Private Education Loans and FFELP Loans, respectively. In addition, as of September 30, ~~2018,~~2019, we had ~~$9.7~~$8.3 billion of encumbered net assets (i.e., overcollateralization) in our various financing facilities (consolidated variable interest entities). Since the fourth quarter of 2015, we have closed on ~~$4.9~~$4.1 billion of Private Education Loan ABS Repurchase Facilities. These repurchase facilities are collateralized by Residual Interests in previously issued Private Education Loan ABS trusts. These are examples of how we can effectively finance previously encumbered assets to generate additional liquidity in addition to the unencumbered assets we traditionally have encumbered in the past. Additionally, these repurchase facilities had a cost of funds lower than that of a new unsecured debt issuance.

For further discussion of our various sources of liquidity, our access to the ABS market, our asset-backed financing facilities, and our issuance of unsecured debt, see “Note 6—6 — Borrowings” in our Annual Report on Form 10-K for the year ended December 31, ~~2017.~~2018.

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The following table reconciles encumbered and unencumbered assets and their net impact on GAAP total tangible equity.

(Dollars in billions)	September 30, 2018			December 31, 2017			September 30, 2019			December 31, 2018
Net assets of consolidated variable interest entities (encumbered assets) — FFELP Loans	$	4.6			4.7		$	4.5			4.6
Net assets of consolidated variable interest entities (encumbered assets) — Private Education Loans		5.1			5.9			3.8			4.8
Tangible unencumbered assets⁽¹⁾		6.6			6.6			5.8			5.7
Senior unsecured debt		(12.9	)		(13.9	)		(10.5	)		(11.5	)
Mark-to-market on unsecured hedged debt⁽²⁾		.1			(.3	)		(.5	)		(.1	)
Other liabilities, net		(.5	)		(.3	)		(.6	)		(.7	)
Total tangible equity — GAAP Basis⁽¹⁾	$	3.0		$	2.7		$	2.5		$	2.8

⁽¹⁾

At September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, excludes goodwill and acquired intangible assets, net, of ~~$792~~$763 million and ~~$810~~$786 million, respectively.

⁽²⁾

At September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, there were ~~$(133)~~$425 million and ~~$189~~$51 million, respectively, of net gains (losses) on derivatives hedging this debt in unencumbered assets, which partially offset these gains (losses).

~~Third-Quarter 2018~~Third-quarter 2019 Financing Transactions

During the third-quarter ~~2018,~~2019, Navient issued ~~$992~~$749 million in FFELP Loan ABS and ~~$632~~$535 million in Private Education Loan ABS.

Shareholder Distributions

InDuring the ~~nine months ended September 30, 2018,~~third-quarter 2019, we paid ~~three quarterly~~$36 million in common stock dividends ~~of $0.16~~($0.16 per ~~share.~~share).

We repurchased ~~6.9~~9.7 million common shares for ~~$95~~$130 million in the third quarter of ~~2018.~~2019. There is $77 million of remaining share repurchase authority outstanding at September 30, 2019. In ~~September 2018, our~~October 2019, the board of directors ~~authorized a new $500 million~~approved an additional $1 billion multi-year share repurchase program. Since the Spin-Off in April 2014, we have repurchased ~~174~~214 million shares for ~~$2.6~~$3.1 billion.

Counterparty Exposure

Counterparty exposure related to financial instruments arises from the risk that a lending, investment or derivative counterparty will not be able to meet its obligations to us. Risks associated with our lending portfolio are discussed in the section titled “Financial Condition — FFELP Loan Portfolio Performance” and “— Private Education Loan Portfolio Performance.”

Our investment portfolio is comprised of very short-term securities issued by a diversified group of highly rated issuers, limiting our counterparty exposure. Additionally, our investing activity is governed by board of director approved limits on the amount that is allowed to be invested with any one issuer based on the credit rating of the issuer, further minimizing our counterparty exposure. Counterparty credit risk is considered when valuing investments and considering impairment.

Related to derivative transactions, protection against counterparty risk is generally provided by Master Agreements, Schedules, and Credit Support Annexes (“CSAs”) developed by the International Swaps and Derivatives Association, Inc. (“ISDA documentation”). In particular, Navient’s CSAs require a counterparty to post collateral if a potential default would expose the other party to a loss. All corporate derivative contracts entered into by Navient that are not cleared through a derivatives clearing organization are covered under such agreements and require collateral to be exchanged based on the net fair value of derivatives with each counterparty. Corporate derivative contracts entered into by Navient that are cleared through a derivatives clearing organization are settled daily by participants on a multilateral, net basis, which mitigates counterparty credit exposure. Our securitization trusts with swaps have ISDA documentation with protections against counterparty risk. The collateral calculations contemplated in the ISDA documentation of our securitization trusts require collateral based on the fair value of the derivative which may be adjusted for additional collateral based on rating agency criteria requirements considered within the collateral agreement. The trusts are not required to post collateral to the counterparties. In all cases, our exposure is limited to the value of the derivative contracts in a gain position net of any collateral we are holding. We consider counterparties’ credit risk when determining the fair value of derivative positions on our exposure net of collateral.

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We have liquidity exposure related to collateral movements between us and our derivative counterparties. Movements in the value of the derivatives, which are primarily affected by changes in interest rate and foreign exchange rates, may require us to return cash collateral held or may require us to post collateral to counterparties. See “Note 7 — Derivative Financial Instruments” in our ~~2017~~2018 Form 10-K for more information on the amount of cash that has been received and delivered to derivative counterparties. Effective June 30, 2018, our counterparty exposure reflects rule changes adopted by clearing organizations that require entities to treat daily variation margin payments as legal settlements of the outstanding exposure of the derivative, rather than recording these positions on a gross basis with a related collateral receivable or payable.

The table below highlights exposure related to our derivative counterparties at September 30, ~~2018.~~2019.

(Dollars in millions)	Corporate Contracts			Securitization Trust Contracts			Corporate Contracts			Securitization Trust Contracts
Exposure, net of collateral	$	17		$	19		$	12		$	—
Percent of exposure to counterparties with credit ratings below S&P AA- or Moody’s Aa3		100	%		6	%		100	%		—	%
Percent of exposure to counterparties with credit ratings below S&P A- or Moody’s A3		82	%		—	%		94	%		—	%

Core Earnings Basis Borrowings

The following tables present the ending balances, ~~of our Core Earnings basis borrowings as of September 30, 2018 and December 31, 2017, and~~ average balances and average interest rates of our Core Earnings basis ~~borrowings for the three and nine months ended September 30, 2018 and 2017.~~borrowings. The average interest rates include derivatives that are economically hedging the underlying debt but do not qualify for hedge accounting treatment. (See “Non-GAAP Financial Measures — Core Earnings ~~—Reclassification~~— Derivative Accounting — Reclassification of Settlements on Derivative and Hedging Activities” of this Item 2.)

Ending Balances

	September 30, 2018									December 31, 2017							September 30, 2019								December 31, 2018
(Dollars in millions)	Short Term			Long Term			Total			Short Term		Long Term			Total		Short Term		Long Term			Total			Short Term			Long Term			Total
Unsecured borrowings:
Senior unsecured debt⁽¹⁾	$	2,162		$	10,765		$	12,927		$	1,306	$	12,624		$	13,930	$	1,501	$	9,006		$	10,507		$	817		$	10,674		$	11,491
Total unsecured borrowings		2,162			10,765			12,927			1,306		12,624			13,930		1,501		9,006			10,507			817			10,674			11,491
Secured borrowings:
FFELP Loan securitizations⁽²⁾		—			68,456			68,456			—		71,208			71,208		73		61,349			61,422			—			66,318			66,318
Private Education Loan securitizations⁽³⁾		1,257			11,579			12,836			686		12,646			13,332		1,578		12,049			13,627			300			12,985			13,285
FFELP Loan — other facilities		—			4,408			4,408			1,536		6,830			8,366		1,818		1,516			3,334			2,927			2,625			5,552
Private Education Loan — other facilities		1,391			1,379			2,770			684		1,710			2,394		1,694		965			2,659			1,114			1,266			2,380
Other⁽⁴⁾		204			—			204			538		—			538		324		—			324			267			—			267
Total secured borrowings		2,852			85,822			88,674			3,444		92,394			95,838		5,487		75,879			81,366			4,608			83,194			87,802
Core Earnings basis borrowings		5,014			96,587			101,601			4,750		105,018			109,768		6,988		84,885			91,873			5,425			93,868			99,293
Adjustment for GAAP accounting treatment		(7	)		(498	)		(505	)		21		(6	)		15		16		(116	)		(100	)		(3	)		(349	)		(352	)
GAAP basis borrowings	$	5,007		$	96,089		$	101,096		$	4,771	$	105,012		$	109,783	$	7,004	$	84,769		$	91,773		$	5,422		$	93,519		$	98,941

⁽¹⁾

⁽²⁾

Includes ~~$81~~$73 million and $0 of ~~long-term~~short-term debt related to the FFELP Loan asset-backed securitization repurchase facilities (“FFELP Loan Repurchase Facilities”) as of September 30, ~~2018.~~2019 and December 31, 2018, respectively. Includes $214 million and $244 million of long-term debt related to the FFELP Loan Repurchase Facilities as of September 30, 2019 and December 31, 2018, respectively.

⁽³⁾

Includes ~~$1.3~~$1.6 billion and ~~$686~~$300 million of short-term debt related to the Private Education Loan asset-backed securitization repurchase facilities (“Private Education Loan Repurchase Facilities”) as of September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, respectively. Includes ~~$1.1 billion~~$921 million and ~~$1.3~~$2.0 billion of long-term ~~debt related to the Repurchase Facilities as of September 30, 2018 and December 31, 2017, respectively.~~

⁽⁴⁾	~~“Other” primarily includes the obligation to return cash collateral held related to derivative exposures.~~

~~Secured borrowings comprised 87 percent of our Core Earnings basis debt outstanding at September 30, 2018 and December 31, 2017.~~

~~Table of Contents~~

~~Average Balances~~

Three Months Ended September 30,

Nine Months Ended September 30,

2018

2017

2018

2017

(Dollars in millions)

Average
Balance

Average
Rate

Average
Balance

Average
Rate

Average
Balance

Average
Rate

Average
Balance

Average
Rate

Unsecured borrowings:

Senior unsecured debt

$
12,969

6.37
%

$
14,249

5.49
%

$
13,253

6.14
%

$
14,081

5.24
%
Total unsecured borrowings

12,969

6.37

14,249

5.49

13,253

6.14

14,081

5.24

Secured borrowings:

FFELP Loan securitizations⁽¹⁾

68,731

3.00

72,721

2.21

69,834

2.85

72,858

2.07

Private Education Loan securitizations⁽²⁾

13,093

4.18

13,258

3.50

13,258

4.06

13,627

3.17

FFELP Loan — other facilities

4,925

3.02

9,846

2.15

6,270

2.84

10,483

1.92

Private Education Loan — other facilities

2,355

3.62

2,492

2.46

2,357

3.56

1,304

2.51

Other⁽³⁾

231

4.55

417

2.44

319

2.82

438

2.70

Total secured borrowings

89,335

3.20

98,734

2.39

92,038

3.04

98,710

2.22

Core Earnings basis borrowings

$
102,304

3.60
%

$
112,983

2.78
%

$
105,291

3.43
%

$
112,791

2.59
%

Core Earnings basis borrowings

$
102,304

3.60
%

$
112,983

2.78
%

$
105,291

3.43
%

$
112,791

2.59
%
Adjustment for GAAP accounting treatment

—

.02

—

(.03
)

—

.01

—

(.01
)
GAAP basis borrowings

$
102,304

3.62
%

$
112,983

2.75
%

$
105,291

3.44
%

$
112,791

2.58
%

⁽¹⁾	~~Includes $9 million and $3 million of debt related to the FFELP Loan Repurchase Facilities for the three and nine months ended September 30, 2018, respectively.~~

⁽²⁾

~~Includes $2.4 billion and $1.7 billion of~~ debt related to the Private Education Loan Repurchase Facilities ~~for the three months ended~~as of September 30, ~~2018~~2019 and ~~2017, respectively, and $2.4 billion and $1.3 billion for the nine months ended September 30,~~December 31, 2018, ~~and 2017,~~ respectively.

⁽³⁾⁽⁴⁾

“Other” primarily includes the obligation to return cash collateral held related to derivative exposures.

Secured borrowings comprised 89% and 88% of our Core Earnings basis debt outstanding at September 30, 2019 and December 31, 2018.

Table of Contents

Average Balances

	Three Months Ended September 30,											Nine Months Ended September 30,
	2019						2018					2019					2018
(Dollars in millions)	Average Balance		Average Rate			��	Average Balance		Average Rate			Average Balance		Average Rate			Average Balance		Average Rate
Unsecured borrowings:
Senior unsecured debt	$	10,504		6.62	%		$	12,969		6.37	%	$	11,046		6.76	%	$	13,253		6.14	%
Total unsecured borrowings		10,504		6.62				12,969		6.37			11,046		6.76			13,253		6.14
Secured borrowings:
FFELP Loan securitizations⁽¹⁾		61,638		3.22				68,731		3.00			63,306		3.33			69,834		2.85
Private Education Loan securitizations⁽²⁾		14,180		4.03				13,093		4.18			13,817		4.19			13,258		4.06
FFELP Loan — other facilities		4,011		3.29				4,925		3.02			4,370		3.48			6,270		2.84
Private Education Loan — other facilities		1,772		3.62				2,355		3.62			1,889		3.91			2,357		3.56
Other⁽³⁾		361		3.28				231		4.55			298		4.01			319		2.82
Total secured borrowings		81,962		3.37				89,335		3.20			83,680		3.50			92,038		3.04
Core Earnings basis borrowings	$	92,466		3.74	%		$	102,304		3.60	%	$	94,726		3.88	%	$	105,291		3.43	%

Core Earnings basis borrowings	$	92,466		3.74	%		$	102,304		3.60	%	$	94,726		3.88	%	$	105,291		3.43	%
Adjustment for GAAP accounting treatment		—		(.08	)			—		.02			—		(.05	)		—		.01
GAAP basis borrowings	$	92,466		3.66	%		$	102,304		3.62	%	$	94,726		3.83	%	$	105,291		3.44	%

⁽¹⁾	Includes $289 million and $9 million of debt related to the FFELP Loan Repurchase Facilities for the three months ended September 30, 2019 and 2018, respectively, and $283 million and $3 million for the nine months ended September 30, 2019 and 2018, respectively.

⁽²⁾	Includes $2.7 billion and $2.4 billion of debt related to the Private Education Loan Repurchase Facilities for the three months ended September 30, 2019 and 2018, respectively and $2.7 billion and $2.4 billion for the nine months ended September 30, 2019 and 2018, respectively

⁽³⁾	“Other” primarily includes the obligation to return cash collateral held related to derivative exposures.

Critical Accounting Policies and Estimates

Management’s Discussion and Analysis of Financial Condition and Results of Operations addresses our consolidated financial statements, which have been prepared in accordance with GAAP. A discussion of our critical accounting policies, which include allowance for loan losses, premium and discount amortization related to our loan portfolio, goodwill and intangible assets, and fair value measurement ~~transfers of financial assets and the VIE consolidation model, and derivative accounting~~ can be found in our ~~2017~~2018 Form 10-K. There were no significant changes to these critical accounting policies during the ~~first half~~nine months ended September 30, 2019. See “Note 1 – Significant Accounting Policies – Recently Issued Accounting Pronouncements – Effective in 2020 – Allowance for Loan Losses,” for a discussion of ~~2018.~~a new accounting standard that will be adopted on January 1, 2020 that will result in a material change to the Company’s accounting for the allowance for loan losses.

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Item 3. Quantitative and ~~Qualitative~~Qualitative Disclosures about Market Risk

Interest Rate Sensitivity Analysis

Our interest rate risk management seeks to limit the impact of short-term movements in interest rates on our results of operations and financial position. The following tables summarize the potential effect on earnings over the next 12 months and the potential effect on fair values of balance sheet assets and liabilities at September 30, ~~2018~~2019 and December 31, ~~2017,~~2018, based upon a sensitivity analysis performed by management assuming a hypothetical increase in market interest rates of 100 basis points and 300 basis points while funding spreads remain constant. Additionally, as it relates to the effect on earnings before mark-to-market gains (losses) on derivative and hedging activities, a sensitivity analysis was performed assuming the funding index increases 10 basis points while holding the asset index constant, if the funding index and repricing frequency are different than the asset index. ~~These~~The earnings sensitivities assume an immediate increase in market interest rates of 100 and 300 basis points and are applied only to financial assets and liabilities, including hedging instruments that existed at the balance sheet date and ~~does~~do not take into account the potential paydown of any financial asset or liability or any new assets, liabilities or hedging instruments that may arise over the next 12 months.

	As of September 30, 2018 Impact on Annual Earnings If:									As of September 30, 2017 Impact on Annual Earnings If:									As of September 30, 2019 Impact on Annual Earnings If:									As of September 30, 2018 Impact on Annual Earnings If:
	Interest Rates						Funding Indices			Interest Rates						Funding Indices			Interest Rates						Funding Indices			Interest Rates						Funding Indices
(Dollars in millions, except per share amounts)	Increase 100 Basis Points			Increase 300 Basis Points			Increase 10 Basis Points⁽¹⁾			Increase 100 Basis Points			Increase 300 Basis Points			Increase 10 Basis Points⁽¹⁾			Increase 100 Basis Points			Increase 300 Basis Points			Increase 10 Basis Points⁽¹⁾			Increase 100 Basis Points			Increase 300 Basis Points			Increase 10 Basis Points⁽¹⁾
Effect on Earnings:
Change in pre-tax net income before mark-to -market gains (losses) on derivative and hedging activities	$	(7	)	$	39		$	(84	)	$	(11	)	$	(5	)	$	(92	)	$	(53	)	$	(55	)	$	(74	)	$	(7	)	$	39		$	(84	)
Mark-to-market gains (losses) on derivative and hedging activities		(42	)		(151	)		—			2			(135	)		—			67			63			—			(42	)		(151	)		—
Increase (decrease) in income before taxes	$	(49	)	$	(112	)	$	(84	)	$	(9	)	$	(140	)	$	(92	)	$	14		$	8		$	(74	)	$	(49	)	$	(112	)	$	(84	)
Increase (decrease) in net income after taxes	$	(38	)	$	(86	)	$	(65	)	$	(6	)	$	(89	)	$	(58	)	$	11		$	6		$	(57	)	$	(38	)	$	(86	)	$	(65	)
Increase (decrease) in diluted earnings per common share	$	(.15	)	$	(.33	)	$	(.25	)	$	(.02	)	$	(.33	)	$	(.22	)	$	.05		$	.03		$	(.26	)	$	(.15	)	$	(.33	)	$	(.25	)

⁽¹⁾

If an asset is not funded with the same index/frequency reset of the asset then it is assumed the funding index increases 10 basis points while holding the asset index constant. There is no sensitivity analysis related to the mark-to-market gains (losses) on derivative and hedging activities as part of this potential impact on earnings.

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	At September 30, 2018														At September 30, 2019
			Interest Rates:														Interest Rates:
			Change from Increase of 100 Basis Points						Change from Increase of 300 Basis Points								Change from Increase of 100 Basis Points						Change from Increase of 300 Basis Points
(Dollars in millions)	Fair Value		$			%			$			%			Fair Value		$			%			$			%
Effect on Fair Values:
Assets
Education Loans	$	97,924	$	(206	)		—	%	$	(425	)		—	%	$	88,967	$	(288	)		—	%	$	(597	)		(1	)
Other earning assets		5,544		—			—			—			—			4,501		—			—			—			—
Other assets		4,245		181			4			648			15			4,119		(120	)		(3	)		213			5
Total assets gain/(loss)	$	107,713	$	(25	)		—	%	$	223			—	%	$	97,587	$	(408	)		—	%	$	(384	)		—	%
Liabilities
Interest-bearing liabilities	$	101,516	$	(495	)		—	%	$	(1,381	)		(1	)%	$	91,419	$	(435	)		—	%	$	(1,209	)		(1	)%
Other liabilities		1,642		335			20			1,103			67			1,528		(118	)		(8	)		335			22
Total liabilities (gain)/loss	$	103,158	$	(160	)		—	%	$	(278	)		—	%	$	92,947	$	(553	)		(1	)%	$	(874	)		(1	)%

	At December 31, 2017														At December 31, 2018
			Interest Rates:														Interest Rates:
			Change from Increase of 100 Basis Points						Change from Increase of 300 Basis Points								Change from Increase of 100 Basis Points						Change from Increase of 300 Basis Points
(Dollars in millions)	Fair Value		$			%			$			%			Fair Value		$			%			$			%
Effect on Fair Values:
Assets
Education Loans	$	106,692	$	(287	)		—	%	$	(611	)		(1	)%	$	95,032	$	(184	)		—	%	$	(353	)		—
Other earning assets		5,034		—			—			—			—			5,488		—			—			—			—
Other assets		4,835		148			3			613			13			4,190		168			4			693			17
Total assets gain/(loss)	$	116,561	$	(139	)		—	%	$	2			—	%	$	104,710	$	(16	)		—	%	$	340			—	%
Liabilities
Interest-bearing liabilities	$	109,704	$	(588	)		(1	)%	$	(1,643	)		(1	)%	$	97,591	$	(437	)		—	%	$	(1,216	)		(1	)%
Other liabilities		1,723		301			17			1,132			66			1,688		242			14			933			55
Total liabilities (gain)/loss	$	111,427	$	(287	)		—	%	$	(511	)		—	%	$	99,279	$	(195	)		—	%	$	(283	)		—	%

A primary objective in our funding is to minimize our sensitivity to changing interest rates by generally funding our floating rate education loan portfolio with floating rate debt and our fixed rate education loan portfolio with fixed rate debt. However, we can have a mismatch in the index (including the frequency of reset) of floating rate debt versus floating rate assets. In addition, due to the ability of some FFELP ~~loans~~Loans to earn Floor Income, we can have a fixed versus floating mismatch in funding if the education loan earns at the fixed borrower rate and the funding remains floating. ~~In addition, we can have a mismatch in the index (including the frequency of reset) of floating rate debt versus floating rate assets.~~

During the three and ~~six~~nine months ended September 30, ~~2018~~2019 and ~~2017,~~2018, certain FFELP Loans were earning Floor Income and we locked in a portion of that Floor Income through the use of derivative contracts. The result of these hedging transactions was to fix the relative spread between the education loan asset rate and the variable rate liability.

In the preceding tables, under the scenario where interest rates increase by either 100 ~~and~~or 300 basis points, the change in pre-tax net income before the mark-to-market gains (losses) on derivative and hedging activities is primarily due to the impact of (i) our unhedged loans being in a fixed-rate mode due to Floor Income, while being funded with variable rate debt in low interest rate environments; and (ii) a portion of our fixed rate assets being funded with variable rate liabilities. Both items will generally cause income to decrease when interest rates increase. ~~In both 2018~~The decrease in 2019 when interest rates increase 100 basis points and ~~2017, the impact to income~~300 basis points is ~~primarily~~ due to both items (i) and (ii) above. ~~The decrease~~In particular, the primary factor relates to FFELP Stafford loans containing an annual reset floor feature that began earning floor income in the ~~loss~~third quarter. If interest rates increase 100 basis point they will no longer earn floor income. In 2018 these FFELP Stafford loans were not earning floor income. The increase in income in 2018 ~~as compared to 2017 was due to both the natural amortization of the FFELP Loan portfolio as well as higher~~when interest rates ~~in third-quarter 2018 compared~~increase 300 basis points relates to third-quarter 2017, which resulted in a loss of unhedged Floor Income between the third quarter of 2017 and the third quarter of 2018. Item (ii) had a minor impact in both periods as the Company generally enters into derivative contracts as a part of its overallcertain FFELP fixed rate loans that become variable interest rate ~~risk management strategy, match-funding its floating rate assets with~~loans when the variable ~~rate debt and fixed rate assets~~interest rates rise above a certain level (Special Allowance Payment or “SAP”). When the loans are funded with fixed rate ~~debt.~~debt (as we do to hedge certain floor income), we earn additional interest income when earning the higher variable rate that is in effect.

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In the preceding tables, under the scenario where interest rates increase by either 100 ~~and~~or 300 basis points, the change in mark-to-market gains (losses) on derivative and hedging activities in 2019 and 2018 ~~and 2017 are~~is primarily due to (i) the notional amount and remaining term of our derivative portfolio and related hedged debt and (ii) the interest rate

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environment. In particular, as of September 30, 2018, the Company’s floor income derivative contracts have a shorter remaining term than the prior-year period due to the natural amortization of the FFELP education loan portfolios over the year and interest rates in third-quarter 2018 are higher compared to third-quarter 2017 which results in such contracts having less intrinsic value. Both factors contribute to these contracts increasing less in value in a rising interest rate environmentThe increase in the ~~current period~~mark-to-market income in 2019 as compared to ~~the prior-year period.~~2018 is due to additional pay fix/receive variable trading swaps that are used to economically hedge originations of fixed rate refinance loans, as well as a smaller notional amount of receive fix/pay variable trading swaps.

Under the scenario in the tables above labeled “Impact on Annual Earnings If: Funding Indices Increase 10 Basis Points,” the main driver of the decrease in pre-tax income before mark-to-market gains (losses) on derivative and hedging activities in both the ~~September 30,~~2019 and 2018 ~~and 2017~~ analyses is primarily the result of daily reset one-month LIBOR-indexed FFELP Loans being funded with monthly reset one-month LIBOR, three-month LIBOR and other non-discrete indexed liabilities, as well as, to a lesser extent, Prime-indexed Private Education Loans being funded with LIBOR and other non-discrete indexed liabilities. The decrease in the loss between 2018 and 2019 relates to the decrease in the size of the education loan portfolio. See “Asset and Liability Funding Gap” of this Item 3 for a further discussion.

In addition to interest rate risk addressed in the preceding tables, we are also exposed to risks related to foreign currency exchange rates. Foreign currency exchange risk is primarily the result of foreign currency denominated debt issued by us. When we issue foreign denominated corporate unsecured and securitization debt, our policy is to use cross currency interest rate swaps to swap all foreign currency denominated debt payments (fixed and floating) to U.S. dollar LIBOR using a fixed exchange rate. In the tables above, there would be an immaterial impact on earnings if exchange rates were to decrease or increase, due to the terms of the hedging instrument and hedged items matching. The balance sheet interest bearing liabilities would be affected by a change in exchange rates; however, the change would be materially offset by the cross-currency interest rate swaps in other assets or other liabilities. In the current economic environment, volatility in the spread between spot and forward foreign exchange rates has resulted in ~~material mark- to-market~~mark-to-market impacts to current-period earnings which have not been factored into the above analysis. The earnings impact is noncash, and at maturity of the instruments the cumulative mark-to-market impact will be zero. Navient has not issued foreign currency denominated debt since 2008.

Asset and Liability Funding Gap

The tables below present our assets and liabilities (funding) arranged by underlying indices as of September 30, ~~2018.~~2019. In the following GAAP presentation, the funding gap only includes derivatives that qualify as effective hedges (those derivatives which are reflected in net interest margin, as opposed to those reflected in the “gains (losses) on derivatives and hedging activities, net” line on the consolidated statements of income). The difference between the asset and the funding is the funding gap for the specified index. This represents our exposure to interest rate risk in the form of basis risk and repricing risk, which is the risk that the different indices may reset at different frequencies or may not move in the same direction or at the same magnitude.

Management analyzes interest rate risk and in doing so includes all derivatives that are economically hedging our debt whether they qualify as effective hedges or not (Core Earnings basis). Accordingly, we are also presenting the asset and liability funding gap on a Core Earnings basis in the table that follows the GAAP presentation.

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GAAP Basis:

Index (Dollars in billions)	Frequency of Variable Resets	Assets		Funding⁽¹⁾		Funding Gap			Frequency of Variable Resets	Assets		Funding⁽¹⁾		Funding Gap
3-month Treasury bill									weekly	$	3.1	$	—	$	3.1
3-month Treasury bill	weekly	$	3.5	$	—	$	3.5		annual		.2		—		.2
Prime	annual		.3		—		.3		annual		.2		—		.2
Prime	quarterly		2.8		—		2.8		quarterly		2.3		—		2.3
Prime	monthly		9.3		—		9.3		monthly		7.8		—		7.8
Prime	daily		—		—		—
PLUS Index	annual		.2		—		.2
3-month LIBOR	quarterly		.6		35.5		(34.9	)	quarterly		.5		30.3		(29.8	)
3-month LIBOR	daily		—		2.5		(2.5	)	daily		—		2.8		(2.8	)
1-month LIBOR	monthly		5.6		40.2		(34.6	)	monthly		4.7		36.7		(32.0	)
1-month LIBOR daily	daily		70.1		—		70.1
CMT/CPI Index	monthly/quarterly		—		.1		(.1	)
1-month LIBOR									daily		62.3		—		62.3
Non-Discrete reset⁽²⁾	monthly		—		9.0		(9.0	)	monthly		—		7.4		(7.4	)
Non-Discrete reset⁽³⁾	daily/weekly		5.5		.2		5.3		daily/weekly		4.5		.3		4.2
Fixed Rate⁽⁴⁾			8.6		19.0		(10.4	)			11.0		19.1		(8.1	)
Total		$	106.5	$	106.5	$	—			$	96.6	$	96.6	$	—

⁽¹⁾

Funding (by index) includes all derivatives that qualify as hedges.

⁽²⁾

Funding consists of auction rate ABS and ABCP facilities.

⁽³⁾

Assets include restricted and unrestricted cash equivalents and other overnight type instruments. Funding includes the obligation to return cash collateral held related to derivatives exposures.

⁽⁴⁾

Assets include receivables and other assets (including goodwill and acquired intangibles). Funding includes other liabilities and stockholders’ equity.

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The “Funding Gaps” in the above table are primarily interest rate mismatches in short-term indices between our assets and liabilities. We address this issue typically through the use of basis swaps that typically convert quarterly reset three-month LIBOR to other indices that are more correlated to our asset indices. These basis swaps do not qualify as effective hedges and, as a result, the effect on the funding index is not included in our interest margin and is therefore excluded from the GAAP presentation.

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Core Earnings Basis:

Index (Dollars in billions)	Frequency of Variable Resets	Assets		Funding⁽¹⁾		Funding Gap			Frequency of Variable Resets	Assets		Funding⁽¹⁾		Funding Gap
3-month Treasury bill									weekly	$	3.1	$	—	$	3.1
3-month Treasury bill	weekly	$	3.5	$	—	$	3.5		annual		.2		—		.2
Prime	annual		.3		—		.3		annual		.2		—		.2
Prime	quarterly		2.8		—		2.8		quarterly		2.3		—		2.3
Prime	monthly		9.3		—		9.3		monthly		7.8		—		7.8
Prime	daily		—		—		—
PLUS Index	annual		.2		—		.2
3-month LIBOR	quarterly		.6		—		.6		quarterly		.5		—		.5
3-month LIBOR	daily		—		.8		(.8	)	daily		—		2.0		(2.0	)
1-month LIBOR	monthly		5.6		79.7		(74.1	)	monthly		4.7		69.0		(64.3	)
1-month LIBOR	daily		70.1		—		70.1		daily		62.3		—		62.3
Non-Discrete reset⁽²⁾									monthly		—		6.5		(6.5	)
Non-Discrete reset⁽²⁾⁽³⁾	monthly		—		9.0		(9.0	)	daily/weekly		4.5		.3		4.2
Non-Discrete reset⁽³⁾	daily/weekly		5.5		.2		5.3
Fixed Rate⁽⁴⁾			8.4		16.6		(8.2	)			10.6		18.4		(7.8	)
Total		$	106.3	$	106.3	$	—			$	96.2	$	96.2	$	—

⁽¹⁾

Funding (by index) includes all derivatives that management considers economic hedges of interest rate risk and reflects how we internally manage our interest rate exposure.

⁽²⁾

Funding consists of auction rate ABS and ABCP facilities.

⁽³⁾

Assets include restricted and unrestricted cash equivalents and other overnight type instruments. Funding includes the obligation to return cash collateral held related to derivatives exposures.

⁽⁴⁾

Assets include receivables and other assets (including goodwill and acquired intangibles). Funding includes other liabilities and stockholders’ equity.

We use interest rate swaps and other derivatives to achieve our risk management objectives. Our asset liability management strategy is to match assets with debt (in combination with derivatives) that have the same underlying index and reset frequency or, when economical, have interest rate characteristics that we believe are highly correlated. The use of funding with index types and reset frequencies that are different from our assets exposes us to interest rate risk in the form of basis and repricing risk. This could result in our cost of funds not moving in the same direction or with the same magnitude as the yield on our assets. While we believe this risk is low, as all of these indices are short-term with rate movements that are highly correlated over a long period of time, market disruptions (which have occurred in prior years) can lead to a temporary divergence between indices resulting in a negative impact to our earnings.

Weighted Average Life

The following table reflects the weighted average life of our earning assets and liabilities at September 30, ~~2018.~~2019.

(Averages in Years)	Weighted Average Life
Earning assets
Education loans		~~6.4~~6.3
Other loans		~~8.2~~2.9
Cash and investments		—.1
Total earning assets		~~6.1~~6.0
Borrowings
Short-term borrowings		.5.3
Long-term borrowings		~~6.1~~5.9
Total borrowings		~~5.8~~5.5

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Item 4.Controls and Procedures

Disclosure Controls and Procedures

Our management, with the participation of our principal executive and principal financial officers, evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”) as of September 30, ~~2018.~~2019. Based on this evaluation, our chief principal executive and principal financial officers concluded that, as of September 30, ~~2018,~~2019, our disclosure controls and procedures were effective to ensure that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is (a) recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms and (b) accumulated and communicated to our management, including our chief principal executive and principal financial officers as appropriate, to allow timely decisions regarding required disclosure.

Changes in Internal Control over Financial Reporting

No change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) occurred during the fiscal quarter ended September 30, ~~2018~~2019 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

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PART II. OTHER INFORMATION

Item 1. Legal Proceedings

We and our subsidiaries and affiliates are subject to various claims, lawsuits and other actions that arise in the normal course of business. We believe that these claims, lawsuits and other actions will not, individually or in the aggregate, have a material adverse effect on our business, financial condition or results of operations, except as otherwise disclosed. Most of these matters are claims including individual and class action lawsuits against our servicing or business processing subsidiaries alleging the violation of state or federal laws in connection with servicing or collection activities on their education loans and other debts.

In the ordinary course of our business, the Company and our subsidiaries and affiliates receive information and document requests and investigative demands from ~~state attorneys general,~~State Attorneys General, U.S. Attorneys, legislative committees, individual members of Congress and administrative agencies. These requests may be informational or regulatory in nature and may relate to our business practices, the industries in which we operate, or ~~other~~ companies with whom we conduct business. Generally, our practice has been and continues to be to cooperate with these bodies and to be responsive to any such requests.

The number of these inquiries and the volume of related information demands continue to increase and therefore continue to increase the time, costs and resources we must dedicate to timely respond to these requests and may, depending on their outcome, result in payments of restitution, fines and penalties.

Certain Cases

During the first quarter of 2016, Navient Corporation, certain Navient officers and directors, and the underwriters of certain Navient securities offerings were sued in three putative securities class action lawsuits filed on behalf of certain investors in Navient stock or Navient unsecured debt. These three cases, which were filed in the U.S. District Court for the District of Delaware, were consolidated by the District Court, with Lord Abbett Funds appointed as Lead Plaintiff. The caption of the consolidated case is Lord Abbett Affiliated Fund, Inc., et al. v. Navient Corporation, et al. The plaintiffs filed their amended and consolidated complaint in September 2016. In September 2017, the Court granted the Navient defendants’ motion and dismissed the complaint in its entirety with leave to amend. The plaintiffs filed a second amended complaint with the court in November ~~2017.~~2017 and the Navient defendants filed a motion to dismiss the second amended complaint in January 2018. In January 2019, the Court granted-in-part and denied-in-part the Navient defendants’ motion to dismiss. The Navient defendants deny the allegations and intend to vigorously defend against the allegation in this ~~lawsuit and filed a motion to dismiss in January 2018.~~lawsuit. Additionally, two putative class actions have been filed in the U.S. District Court for the District of New Jersey captioned Eli Pope v. Navient Corporation, John F. Remondi, Somsak Chivavibul and Christian Lown, and Melvin Gross v. Navient Corporation, John F. Remondi, Somsak Chivavibul and Christian M. Lown, both of whichallege violations of the federal securities laws under Sections 10(b) and 20(a) of the Securities Exchange Act of 1934. These cases were consolidated by the Court in February 2018, the plaintiffs filed a ~~consolidated~~second amended complaint in March 2019 and the Company filed a motion to dismiss the second amended complaint in April ~~2018 and the Company filed its Motion to Dismiss in June 2018.~~2019. The Company has denied the allegations and intends to vigorously defend itself.

The Company has been named as defendant in a number of putative class action cases alleging violations of various state and federal consumer protection laws including the Telephone Consumer Protection Act (“TCPA”), the Consumer Financial Protection Act of 2010 (“CFPA”), the Fair Credit Reporting Act (“FCRA”), the Fair Debt Collection Practices Act (“FDCPA”) and various other state consumer protection laws. The Company has also been named as a defendant in putative class actions alleging violations of various state and federal consumer protection laws related to borrowers and the Public Service Loan Forgiveness program. The Company denies the allegations and intends to vigorously defend against the allegations.

In January 2017, the Consumer Financial Protection Bureau (the “CFPB”) and Attorneys General for the State of Illinois and the State of Washington initiated civil actions naming Navient Corporation and several of its subsidiaries as defendants alleging violations of certain Federal and State consumer protection statutes, including the CFPA, ~~the FCPA,~~ FCRA, FDCPA and various state consumer protection laws. In October 2017, the Attorney General for the Commonwealth of Pennsylvania initiated a civil action against Navient Corporation and Navient Solutions, LLC (“Solutions”), containing similar alleged violations of the CFPA and the Pennsylvania Unfair Trade Practices and Consumer Protection Law. Additionally, in 2018 the Attorneys General for the States of California and Mississippi ~~recently~~ initiated similar actions against the Company and certain subsidiaries alleging violations of various state and federal consumer protection laws. ~~We refer to the Illinois, Pennsylvania, Washington, California and Mississippi Attorneys General collectively as the “State Attorneys General.”~~ In addition to these matters, a number of lawsuits have been filed by nongovernmental parties or, in the future, may be filed by additional governmental or nongovernmental parties seeking damages or other remedies related to similar issues raised by the CFPB and the State Attorneys General. As the Company has previously stated, we believe the suits improperly seek

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to impose penalties on Navient based on new, unannounced servicing standards applied retroactively only against one servicer, and that the allegations are false. We therefore have denied these allegations and intend to vigorously defend against the allegations in each of these cases. For additional information on these civil actions, please refer to section entitled “Regulatory Matters” below.

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payable in connection with these matters and reserves have not been established. It is possible that an adverse ruling or rulings may have a material adverse impact on the Company.

Regulatory Matters

As previously disclosed, the Company and various of its subsidiaries have been subject to the following investigations and inquiries:

•

In December 2013, Navient received Civil Investigative Demands (“CIDs”) issued by the Illinois Attorney General, the Washington Attorney General and multiple other ~~state~~State Attorneys General. According to the CIDs, the investigations were initiated to ascertain whether any practices declared to be unlawful under the Consumer Fraud and Deceptive Business Practices Act have occurred or are about to occur. The Company subsequently received separate but similar CIDs or subpoenas from the Attorneys General for the District of Columbia, Kansas, Oregon, Colorado, New Jersey and New York. We have and in the future may receive additional CIDs or subpoenas and other inquiries from these or other Attorneys General with respect to similar or different matters.

•

In November 2014, Pioneer received a CID from the CFPB as part of an investigation regarding Pioneer’s activities relating to rehabilitation loans and collection of defaulted student debt. In May 2019, Pioneer received a similar CID from the New York Department of Financial Services (the “NY DFS”).

•

In January 2017, the CFPB initiated a civil action naming Navient Corporation and several of its subsidiaries as defendants alleging violations of Federal and State consumer protection statutes, including the DFPA, FCRA, FDCPA and various state consumer protection laws. The CFPB, Washington Attorney General and Illinois Attorney General lawsuits relate to matters which were covered under the CIDs or the NORA letter discussed above. In addition, various State Attorneys General have filed suits alleging violations of various state and federal consumer protection laws covering matters similar to those covered by the CIDs or the NORA letter. As stated above, we have denied these allegations and intend to vigorously defend against the allegations in each of these cases.

With respect to alleged civil violations of the Servicemembers Civil Relief Act (the “SCRA”), Solutions and Sallie Mae Bank entered into a consent order with the DOJ in May 2014. The DOJ consent order (the “DOJ Order”) covered all loans either owned by Sallie Mae Bank or serviced by Solutions from November 28, 2005 until the effective date of the settlement. The DOJ Order expired by its terms on September 29, 2018, and the related case was dismissed with prejudice on October 4, 2018.

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Under the terms of the Separation and Distribution Agreement between the Company and SLM BankCo, Navient has agreed to indemnify SLM BankCo for all claims, actions, damages, losses or expenses that may arise from the conduct of ~~all~~ activities of pre-Spin-Off SLM BankCo occurring prior to the Spin-Off other than those specifically excluded in the Separation and Distribution Agreement. As a result, subject to the terms, conditions and limitations set forth in the Separation and Distribution Agreement, Navient has agreed to indemnify and hold harmless Sallie Mae and its subsidiaries, including Sallie Mae Bank from liabilities arising out of the regulatory matters and CFPB and State Attorneys General lawsuits mentioned ~~above, other than fines or penalties directly levied~~above. Navient has asserted various claims for indemnification against Sallie Mae and Sallie Mae Bank for such specifically excluded items arising out of the CFPB and ~~other matters specifically excluded.~~the State Attorneys General lawsuits if and to the extent any indemnified liabilities exist now or in the future. Navient has no additional reserves related to indemnification matters with SLM BankCo as of September 30, ~~2018.~~2019.

OIG Audit

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letter relied upon by the Company and ~~a ruling has~~other industry participants was inconsistent with the statutory framework creating the SAP rules applicable to loans funded by certain types of debt obligations at issue. We have appealed the administrative law judge’s decision to the Secretary of Education given Navient’s adherence to ED-issued guidance and the potential impact on participants in any ED program student loan servicers if such guidance is deemed unreliable and may not ~~yet been issued.~~be relied upon. We continue to believe that our SAP billing practices were proper, considering then-existing ED guidance and lack of applicable regulations. The Company established a reserve for this matter in 2014 ~~as part of the total reserve for pending regulatory matters discussed previously~~ and does not believe, at this time, that an adverse ruling would have a material effect on the Company as a whole.

Item 1A. Risk Factors

~~There have been no material changes~~

See “Item 1A. Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2018 for a detailed discussion of risk factors affecting the Company. The following new risk factor replaces in its entirety the risk factor in our Form 10-K for the year-ended December 31, 2018, titled, “The FASB has recently issued an accounting standard update that will result in a significant change in how we recognize credit losses.”

The FASB has recently issued an accounting standard update that will result in a significant change in how

we recognize credit losses.

In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update

(“ASU”) No. 2016-13, “Financial Instruments — Credit Losses,” which replaces the current “incurred loss” model for

recognizing credit losses with an “expected loss” model referred to as the Current Expected Credit Loss (“CECL”)

model. Under the CECL model, we will be required to measure and recognize an allowance for loan losses that

estimates remaining expected credit losses for financial assets held at the reporting date. This will result in us

presenting certain financial assets carried at amortized cost, such as our loans held for investment, at the net amount

expected to be collected. The measurement of expected credit losses is to be based on information about past

events, including historical experience, current conditions, and reasonable and supportable forecasts that affect the

collectability of the reported amount. This measurement will take place at the time the financial asset is first added to

the balance sheet and periodically thereafter. This differs significantly from the ~~risk factors previously~~“incurred loss” model required under

current GAAP, which delays recognition until it is probable a loss has been incurred. Accordingly, we expect that the

adoption of the CECL model will materially affect how we determine our allowance for loan losses and could require

us to significantly increase our allowance, which would reduce shareholders’ equity and capital. Moreover, the CECL

model may create more volatility in the level of our allowance for loan losses. If we are required to materially increase

our level of allowance for loan losses, such increase could adversely affect our business, financial condition and

results of operations.

The new CECL standard will become effective for us on January 1, 2020. We will recognize a one-time cumulative-effect adjustment to our allowance for loan losses as of January 1, 2020 through shareholders’ equity, net of tax. On October 23, 2019, in conjunction with our earnings release for the quarter ended September 30, 2019, we disclosed that, based upon our current projections, the cumulative one-time adjustment to our allowance for loan losses relating to the adoption of CECL is estimated to be in a range of between $750 million and $850 million. Between now and January 1, 2020, we will continue to evaluate the impact CECL will have on our ~~2017 Form 10-K.~~allowance for loan losses. This estimated impact is not final and is dependent upon (1) estimated loan characteristics and balances as of January 1, 2020, (2) the current economic environment and forecasted economic environment and (3) continuing review and refinement of models, methodology and judgments. As a result, these estimated impacts are subject to change.

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Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Share Repurchases

The following table provides information relating to our purchase of shares of our common stock in the three months ended September 30, ~~2018.~~

2019.

(In millions, except per share data)

Total Number
of Shares
Purchased⁽¹⁾

Average Price
Paid per
Share

Total Number of
Shares Purchased
as Part of Publicly
Announced Plans
or Programs⁽²⁾

Approximate Dollar
Value of Shares
That May Yet Be
Purchased Under
Publicly Announced
Plans or
Programs⁽²⁾

Period:

July 1 — July 31, 2018

4.4

$
14.04

4.3

$
100

August 1 — August 31, 2018

.9

13.36

.8

$
87

September 1 — September 30, 2018

1.8

13.81

1.8

$
565

Total third-quarter 2018

7.1

$
13.90

6.9

(In millions, except per share data)	Total Number of Shares Purchased⁽¹⁾		Average Price Paid per Share		Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs⁽²⁾		Approximate Dollar Value of Shares That May Yet Be Purchased Under Publicly Announced Plans or Programs⁽²⁾
Period:
July 1 — July 31, 2019		4.0	$	13.84		3.8	$	155
August 1 — August 31, 2019		3.1		13.13		3.1	$	114
September 1 — September 30, 2019		2.8		13.13		2.8	$	77
Total third-quarter 2019		9.9	$	13.42		9.7

⁽¹⁾

The total number of shares purchased includes: (i) shares purchased under the stock repurchase program discussed below, and (ii) shares of our common stock tendered to us to satisfy the exercise price in connection with cashless exercise of stock options, and tax withholding obligations in connection with exercise of stock options and vesting of restricted stock and restricted stock units.

⁽²⁾	In ~~December 2016, our board of directors authorized us to purchase up to $600 million of shares of our common stock and in~~ September 2018, the board authorized a new $500 million share repurchase program.

The closing price of our common stock on the NASDAQ Global Select Market on September ~~28, 2018~~30, 2019 was ~~$13.48.~~

~~Table of Contents~~$12.80.

Item 3. Defaults ~~upo~~nupon Senior Securities

Nothing to report.

Item 4. Mine Safety Disclosures

Nothing to report.

Item 5. Other Information

Nothing to report.

Table of Contents

Item 6. Exhibits

The following exhibits are furnished or filed, as applicable:


12.1*		Computation of Ratio of Earnings to Fixed Charges and Preferred Stock Dividends.

31.1*		Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2*		Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1**		Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2**		Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS*		Inline XBRL Instance ~~Document.~~Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.

101.SCH*		Inline XBRL Taxonomy Extension Schema Document.

101.CAL*		Inline XBRL Taxonomy Extension Calculation Linkbase Document.

101.DEF*		Inline XBRL Taxonomy Extension Definition Linkbase Document.

101.LAB*		Inline XBRL Taxonomy Extension Label Linkbase Document.

101.PRE*		Inline XBRL Taxonomy Extension Presentation Linkbase Document.
104		Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101).

^†	Management Contract or Compensatory Plan or Arrangement

*	Filed herewith

**	Furnished herewith

9889

Table of Contents

~~SIGNATURES~~SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.


	NAVIENT CORPORATION (Registrant)

By:		/s/ CHRISTIAN M. LOWN
		Christian M. Lown
		Chief Financial Officer
		(Principal Financial Officer)

Date: November ~~2, 2018~~1, 2019

9990

Part I. Financial Information


Item 1.	Financial Statements	1

Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	4641

Item 3.	Quantitative and Qualitative Disclosures about Market Risk	8980

Item 4.	Controls and Procedures	9484

Part II. Other Information

Item 1.	Legal Proceedings	9585

Item 1A.	Risk Factors	9787

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	9788

Item 3.	Defaults Upon Senior Securities	9888

Item 4.	Mine Safety Disclosures	9888

Item 5.	Other Information	9888

Item 6.	Exhibits	9889

	Total Gains (Losses)⁽¹⁾
	Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in millions)	2018			2017			2018			2017
Fair Value Hedges:⁽²⁾
Interest Rate Swaps
Gains (losses) recognized in net income on derivatives	$	(63	)	$	(28	)	$	(321	)	$	(94	)
Gains (losses) recognized in net income on hedged items		66			39			356			62
Net fair value hedge ineffectiveness gains (losses)		3			11			35			(32	)
Cross currency interest rate swaps
Gains (losses) recognized in net income on derivatives		(19	)		261			(227	)		837
Gains (losses) recognized in net income on hedged items		28			(262	)		157			(866	)
Net fair value hedge ineffectiveness gains (losses)		9			(1	)		(70	)		(29	)
Total fair value hedges		12			10			(35	)		(61	)
Cash Flow Hedges⁽²⁾:
Interest rate swaps⁽³⁾		—			—			—			—
Total cash flow hedges		—			—			—			—
Trading
Interest rate swaps		(8	)		6			10			16
Floor income contracts		6			15			39			43
Cross currency interest rate swaps		(9	)		(1	)		(7	)		5
Other		1			(5	)		3			(19	)
Total trading derivatives		(10	)		15			45			45
Gains (losses) on derivative and hedging activities, net	$	2		$	25		$	10		$	(16	)

(Dollars in millions)	Monthly Scheduled Payments Received
September 30, 2018	0 to 12			13 to 24			25 to 36			37 to 48			More than 48			Not Yet in Repayment			Total
Loans in-school/grace/deferment	$	—		$	—		$	—		$	—		$	—		$	892		$	892
Loans in forbearance		142			76			85			97			492			—			892
Loans in repayment — current		2,662			1,057			819			1,203			14,864			—			20,605
Loans in repayment — delinquent 31-60 days		30			31			45			53			308			—			467
Loans in repayment — delinquent 61-90 days		23			24			30			35			177			—			289
Loans in repayment — delinquent greater than 90 days		61			61			78			88			348			—			636
Total	$	2,918		$	1,249		$	1,057		$	1,476		$	16,189		$	892			23,781
Unamortized discount																				(796	)
Receivable for partially charged-off loans																				688
Allowance for loan losses																				(1,226	)
Total Private Education Loans, net																			$	22,447
Loans in forbearance as a percentage of loans in repayment and forbearance		4.9	%		6.1	%		8.0	%		6.6	%		3.0	%		—	%		3.9	%
Loans in repayment — delinquent greater than 90 days as a percentage of loans in repayment		2.2	%		5.2	%		8.0	%		6.4	%		2.2	%		—	%		2.9	%
Net charge-offs as a percentage of loans in repayment, excluding the net adjustment from the change in the charge-off rate⁽¹⁾		3.0	%		4.6	%		5.5	%		4.0	%		1.4	%		—	%		2.1	%