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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 20202022
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from   to

001-39295
(Commission File Number)

SelectQuote, Inc.
(Exact name of registrant as specified in its charter)
Delaware94-3339273
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
6800 West 115th StreetSuite 251166211
Overland ParkKansas(Zip Code)
(Address of principal executive offices)
(913) 599-9225
(Registrant's telephone number, including area code)
(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, par value $0.01 per shareSLQTNew York Stock Exchange

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes      No  ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).     Yes     No  ☐ 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).Yes     No  

The registrant had outstanding 162,631,704166,462,244 shares of common stock as of October 31, 2020.
2022.



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SELECTQUOTE, INC. AND SUBSIDIARIES
FORM 10-Q
TABLE OF CONTENTS


PART I FINANCIAL INFORMATIONPAGE
Item 1.
Item 2.
Item 3.
Item 4.
PART II OTHER INFORMATION
Item 1.
Item 1A.
Item 2.
Item 3.
Item 4.
Item 5.
Item 6.



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PART I
FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

SELECTQUOTE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)
(In thousands)

September 30, 2020June 30, 2020September 30, 2022June 30, 2022
ASSETSASSETSASSETS
CURRENT ASSETS:CURRENT ASSETS:CURRENT ASSETS:
Cash and cash equivalentsCash and cash equivalents$305,389 $321,065 Cash and cash equivalents$71,083 $140,997 
Restricted cash41,982 47,805 
Accounts receivable69,273 83,634 
Accounts receivable, net of allowances of $1.3 million and $0.6 million, respectivelyAccounts receivable, net of allowances of $1.3 million and $0.6 million, respectively122,978 129,748 
Commissions receivable-currentCommissions receivable-current56,321 51,209 Commissions receivable-current169,965 116,277 
Other current assetsOther current assets7,528 10,121 Other current assets14,259 15,751 
Total current assetsTotal current assets480,493 513,834 Total current assets378,285 402,773 
COMMISSIONS RECEIVABLE—NetCOMMISSIONS RECEIVABLE—Net502,582 461,752 COMMISSIONS RECEIVABLE—Net704,673 722,349 
PROPERTY AND EQUIPMENT—NetPROPERTY AND EQUIPMENT—Net24,535 22,150 PROPERTY AND EQUIPMENT—Net38,178 41,804 
SOFTWARE—NetSOFTWARE—Net9,339 8,399 SOFTWARE—Net16,351 16,301 
OPERATING LEASE RIGHT-OF-USE ASSETSOPERATING LEASE RIGHT-OF-USE ASSETS30,142 OPERATING LEASE RIGHT-OF-USE ASSETS28,265 28,016 
INTANGIBLE ASSETS—NetINTANGIBLE ASSETS—Net18,820 19,673 INTANGIBLE ASSETS—Net29,802 31,255 
GOODWILLGOODWILL46,456 46,577 GOODWILL29,136 29,136 
OTHER ASSETSOTHER ASSETS1,438 1,408 OTHER ASSETS24,624 18,418 
TOTAL ASSETSTOTAL ASSETS$1,113,805 $1,073,793 TOTAL ASSETS$1,249,314 $1,290,052 
LIABILITIES AND SHAREHOLDERS’ EQUITYLIABILITIES AND SHAREHOLDERS’ EQUITYLIABILITIES AND SHAREHOLDERS’ EQUITY
CURRENT LIABILITIES:CURRENT LIABILITIES:CURRENT LIABILITIES:
Accounts payableAccounts payable$10,184 $22,891 Accounts payable$20,557 $24,766 
Accrued expensesAccrued expenses14,667 14,936 Accrued expenses17,093 26,002 
Accrued compensation and benefitsAccrued compensation and benefits24,530 22,228 Accrued compensation and benefits38,723 42,150 
Earnout liability31,571 30,812 
Operating lease liabilities—currentOperating lease liabilities—current4,685 Operating lease liabilities—current6,245 5,261 
Current portion of long-term debtCurrent portion of long-term debt17,387 7,169 
Contract liabilitiesContract liabilities41,847 3,404 
Other current liabilitiesOther current liabilities22,406 4,944 Other current liabilities3,403 4,761 
Total current liabilitiesTotal current liabilities108,043 95,811 Total current liabilities145,255 113,513 
DEBT312,575 311,814 
LONG-TERM DEBT, NET—less current portionLONG-TERM DEBT, NET—less current portion672,872 698,423 
DEFERRED INCOME TAXESDEFERRED INCOME TAXES104,547 105,844 DEFERRED INCOME TAXES37,667 50,080 
OPERATING LEASE LIABILITIESOPERATING LEASE LIABILITIES37,600 OPERATING LEASE LIABILITIES33,058 33,946 
OTHER LIABILITIESOTHER LIABILITIES6,066 14,635 OTHER LIABILITIES3,764 2,985 
Total liabilitiesTotal liabilities568,831 528,104 Total liabilities892,616 898,947 
COMMITMENTS AND CONTINGENCIES (Note 9)
COMMITMENTS AND CONTINGENCIES (Note 8)COMMITMENTS AND CONTINGENCIES (Note 8)
SHAREHOLDERS’ EQUITY:SHAREHOLDERS’ EQUITY:SHAREHOLDERS’ EQUITY:
Common stock, $0.01 par valueCommon stock, $0.01 par value1,625 1,622 Common stock, $0.01 par value1,665 1,644 
Additional paid-in capitalAdditional paid-in capital546,815 548,113 Additional paid-in capital558,501 554,845 
Accumulated deficitAccumulated deficit(1,955)(2,792)Accumulated deficit(219,584)(177,100)
Accumulated other comprehensive loss(1,511)(1,254)
Accumulated other comprehensive incomeAccumulated other comprehensive income16,116 11,716 
Total shareholders’ equityTotal shareholders’ equity544,974 545,689 Total shareholders’ equity356,698 391,105 
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITYTOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY$1,113,805 $1,073,793 TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY$1,249,314 $1,290,052 
See accompanying notes to condensed consolidated financial statements.
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SELECTQUOTE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOMELOSS
(Unaudited)
(In thousands)

Three Months Ended September 30,Three Months Ended September 30,
2020201920222021
REVENUE:REVENUE:REVENUE:
CommissionCommission$106,545 $57,822 Commission$106,335 $130,807 
Production bonus and other17,624 7,345 
PharmacyPharmacy41,093 4,467 
OtherOther15,056 20,805 
Total revenueTotal revenue124,169 65,167 Total revenue162,484 156,079 
OPERATING COSTS AND EXPENSES:OPERATING COSTS AND EXPENSES:OPERATING COSTS AND EXPENSES:
Cost of revenueCost of revenue51,045 32,637 Cost of revenue65,164 86,791 
Cost of goods sold—pharmacy revenueCost of goods sold—pharmacy revenue42,354 4,871 
Marketing and advertisingMarketing and advertising49,800 26,101 Marketing and advertising57,594 90,677 
General and administrative12,202 5,126 
Selling, general, and administrativeSelling, general, and administrative30,706 23,895 
Technical developmentTechnical development3,848 2,713 Technical development6,182 5,853 
Total operating costs and expensesTotal operating costs and expenses116,895 66,577 Total operating costs and expenses202,000 212,087 
INCOME (LOSS) FROM OPERATIONS7,274 (1,410)
LOSS FROM OPERATIONSLOSS FROM OPERATIONS(39,516)(56,008)
INTEREST EXPENSE, NETINTEREST EXPENSE, NET(6,761)(705)INTEREST EXPENSE, NET(16,736)(8,535)
OTHER EXPENSES, NET(780)(13)
OTHER INCOME (EXPENSE), NETOTHER INCOME (EXPENSE), NET158 (102)
LOSS BEFORE INCOME TAX BENEFITLOSS BEFORE INCOME TAX BENEFIT(267)(2,128)LOSS BEFORE INCOME TAX BENEFIT(56,094)(64,645)
INCOME TAX BENEFITINCOME TAX BENEFIT(1,104)(440)INCOME TAX BENEFIT(13,610)(16,413)
NET INCOME (LOSS)$837 $(1,688)
NET LOSSNET LOSS$(42,484)$(48,232)
NET INCOME (LOSS) PER SHARE:
NET LOSS PER SHARE:NET LOSS PER SHARE:
BasicBasic$0.01 $(0.05)Basic$(0.26)$(0.29)
DilutedDiluted$0.01 $(0.05)Diluted$(0.26)$(0.29)
WEIGHTED-AVERAGE COMMON STOCK OUTSTANDING USED IN PER SHARE AMOUNTS:WEIGHTED-AVERAGE COMMON STOCK OUTSTANDING USED IN PER SHARE AMOUNTS:WEIGHTED-AVERAGE COMMON STOCK OUTSTANDING USED IN PER SHARE AMOUNTS:
BasicBasic162,448 87,516 Basic164,824 163,692 
DilutedDiluted165,192 87,516 Diluted164,824 163,692 
OTHER COMPREHENSIVE LOSS NET OF TAX:
Loss on cash flow hedge(257)
OTHER COMPREHENSIVE LOSS(257)
COMPREHENSIVE INCOME (LOSS)$580 $(1,688)
OTHER COMPREHENSIVE INCOME (LOSS) NET OF TAX:OTHER COMPREHENSIVE INCOME (LOSS) NET OF TAX:
Gain (loss) on cash flow hedgeGain (loss) on cash flow hedge4,400 (6)
OTHER COMPREHENSIVE INCOME (LOSS)OTHER COMPREHENSIVE INCOME (LOSS)4,400 (6)
COMPREHENSIVE LOSSCOMPREHENSIVE LOSS$(38,084)$(48,238)
See accompanying notes to the condensed consolidated financial statements.
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SELECTQUOTE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY
(Unaudited)
(In thousands)

Three Months Ended September 30, 2020
Common StockAdditional
Paid-In
Capital
 Accumulated DeficitTreasury
Stock
Accumulated Other Comprehensive LossTotal
Shareholders'
Equity
SharesAmount
BALANCES-June 30, 2020162,191 $1,622 $548,113 $(2,792)$$(1,254)$545,689 
Net income— — — 837 — — 837 
Loss on cash flow hedge, net of tax— — — — — (374)(374)
Amount reclassified into earnings, net tax— — — — — 117 117 
Exercise of employee stock options, net of shares withheld for cashless exercises and to cover tax withholdings316 (2,203)— — — (2,200)
Share-based compensation expense— — 905 — — — 905 
BALANCES-September 30, 2020162,507 $1,625 $546,815 $(1,955)$$(1,511)$544,974 
Three Months Ended September 30, 2022
Common StockAdditional
Paid-In
Capital
Accumulated DeficitAccumulated Other Comprehensive IncomeTotal
Shareholders'
Equity
SharesAmount
BALANCES-June 30, 2022164,452 $1,644 $554,845 $(177,100)$11,716 $391,105 
Net loss— — — (42,484)— (42,484)
Gain on cash flow hedge, net of tax— — — — 5,124 5,124 
Amount reclassified into earnings, net tax— — — — (724)(724)
Exercise of employee stock options, net of shares withheld for cashless exercises and to cover tax withholdings1,116 12 584 — — 596 
Issuance of common stock pursuant to employee stock purchase plan780 476 — — 484 
Vesting of restricted stock unit awards net of shares withheld to cover tax withholdings114 (34)— — (33)
Share-based compensation expense— — 2,630 — — 2,630 
BALANCES-September 30, 2022166,462 $1,665 $558,501 $(219,584)$16,116 $356,698 

Three Months Ended September 30, 2019
Common StockAdditional
Paid-In
Capital
Retained EarningsTreasury
Stock
Accumulated Other Comprehensive LossTotal
Shareholders'
Equity
SharesAmount
BALANCES-June 30, 201990,619 $906 $138,378 $200,446 $(77,275)$$262,455 
Net loss— — — (1,688)— — (1,688)
Exercise of employee stock options1,348 14 1,672 — — — 1,686 
Share-based compensation expense— — 22 — — — 22 
BALANCES-September 30, 201991,967 $920 $140,072 $198,758 $(77,275)$$262,475 

Three Months Ended September 30, 2021
Common StockAdditional
Paid-In
Capital
Retained EarningsAccumulated Other Comprehensive IncomeTotal
Shareholders'
Equity
SharesAmount
BALANCES-June 30, 2021163,510 $1,635 $544,771 $120,404 $229 $667,039 
Net loss— — — (48,232)— (48,232)
Loss on cash flow hedge, net of tax— — — — (179)(179)
Amount reclassified into earnings, net of tax— — — — 173 173 
Exercise of employee stock options, net of shares withheld for cashless exercises and to cover tax withholdings284 1,203 — — 1,206 
Issuance of common stock pursuant to employee stock purchase plan90 988 — — 989 
Vesting of restricted stock unit awards net of shares withheld to cover tax withholdings46 — (143)— — (143)
Share-based compensation expense— — 2,215 — — 2,215 
BALANCES-September 30, 2021163,930 $1,639 $549,034 $72,172 $223 $623,068 
See accompanying notes to the condensed consolidated financial statements.

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SELECTQUOTE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
(In thousands)
Three Months Ended September 30,
20202019
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income (loss)$837 $(1,688)
Adjustments to reconcile net income (loss) to net cash, cash equivalents, and restricted cash used in operating activities:
Depreciation and amortization3,347 1,440 
Loss (gain) on disposal of property, equipment, and software82 (2)
Share-based compensation expense924 22 
Deferred income taxes(1,214)(445)
Amortization of debt issuance costs and debt discount822 24 
Fair value adjustments to contingent earnout obligations759 
Non-cash lease expense911 
Changes in operating assets and liabilities:
Accounts receivable14,361 3,484 
Commissions receivable(45,942)(18,945)
Other assets1,790 (721)
Accounts payable and accrued expenses(8,718)4,933 
Operating lease liabilities(995)
Other liabilities23,691 201 
Net cash used in operating activities(9,345)(11,697)
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of property and equipment(2,751)(3,002)
Proceeds from sales of property and equipment
Purchases of software and capitalized software development costs(1,585)(1,282)
Acquisition of business121 
Net cash used in investing activities(4,215)(4,281)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving line of credit42,868 
Payments on revolving line of credit(31,153)
Proceeds from other debt4,600 
Payments on other debt(68)(831)
Proceeds from common stock option exercises309 1,663 
Payments of tax withholdings related to net share settlement of equity awards(2,509)
Payments of debt issuance costs(885)
Payments of costs incurred in connection with private placement(1,771)
Payments of costs incurred in connection with initial public offering(3,899)
Net cash (used in) provided by financing activities(7,938)16,262 
NET (DECREASE) INCREASE IN CASH, CASH EQUIVALENTS, AND RESTRICTED CASH(21,498)284 
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH—Beginning of period368,869 570 
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH—End of period$347,371 $854 
Reconciliation to the Consolidated Balance Sheets:
Cash and cash equivalents305,389 854 
Restricted cash41,982 
Total cash, cash equivalents, and restricted cash$347,371 $854 
SUPPLEMENTAL CASH FLOW INFORMATION:
Interest paid, net$(5,992)$(582)
(Payments) refunds of income taxes, net(13)27 
Three Months Ended September 30,
20222021
CASH FLOWS FROM OPERATING ACTIVITIES:
Net loss$(42,484)$(48,232)
Adjustments to reconcile net loss to net cash and cash equivalents used in operating activities:
Depreciation and amortization6,802 5,103 
Loss on disposal of property, equipment, and software325 350 
Share-based compensation expense2,630 2,215 
Deferred income taxes(13,931)(16,784)
Amortization of debt issuance costs and debt discount1,612 862 
Write-off of debt issuance costs710 — 
Accrued interest payable in kind1,307 — 
Non-cash lease expense1,103 994 
Changes in operating assets and liabilities:
Accounts receivable, net34,770 21,180 
Commissions receivable(36,012)(57,775)
Other assets1,271 (2,957)
Accounts payable and accrued expenses(10,496)(6,942)
Operating lease liabilities(1,256)(1,267)
Other liabilities6,479 16,178 
Net cash used in operating activities(47,170)(87,075)
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of property and equipment(298)(7,824)
Purchases of software and capitalized software development costs(2,087)(3,016)
Acquisition of business— (6,927)
Net cash used in investing activities(2,385)(17,767)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on Term Loans(8,917)— 
Payments on other debt(44)(46)
Proceeds from common stock options exercised and employee stock purchase plan1,079 2,194 
Payments of tax withholdings related to net share settlement of equity awards(32)(142)
Payments of debt issuance costs(10,110)— 
Payment of acquisition holdback(2,335)— 
Net cash (used in) provided by financing activities(20,359)2,006 
NET DECREASE IN CASH AND CASH EQUIVALENTS(69,914)(102,836)
CASH AND CASH EQUIVALENTS—Beginning of period140,997 286,454 
CASH AND CASH EQUIVALENTS—End of period$71,083 $183,618 
SUPPLEMENTAL CASH FLOW INFORMATION:
Interest paid, net$(13,026)$(7,670)
Income taxes paid, net(7)(3)
See accompanying notes to condensed consolidated financial statements.
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SELECTQUOTE, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)

1.SUMMARY OF BUSINESS AND SIGNIFICANT ACCOUNTING POLICIES

Description of Business—SelectQuote, Inc. and(together with its subsidiaries, (thethe “Company” or “SelectQuote”) is a leading technology-enabled, direct-to-consumer distribution platform for insurance products and healthcare services. We contract with numerous insurance carriers to sell senior health, (“Senior”), life, (“Life”), and auto and home insurance (“Auto & Home”) policies by telephone to individuals throughout the United States through the use of multi-channel marketing and advertising campaigns. SelectQuote’s Senior division (“Senior”) sells Medicare Advantage, Medicare Supplement, Medicare Part D, and other ancillary senior health insurance related policies.products. SelectQuote’s Life division (“Life”) sells primarily term and permanent life, insurance policies and final expense, policies, along withand other ancillary products.products, and SelectQuote’s Auto & Home division (“Auto & Home”) primarily sells non-commercial auto &and home, property and casualty insurance policies. SelectQuote’s licensed insurance agents provide comparative rates fromproducts. The Healthcare Services division (“Healthcare Services”) includes SelectRx and Population Health. SelectRx is a variety ofclosed-door, long-term care pharmacy, which offers essential prescription medications, OTC medications, customized medication packaging, medication therapy management, and other consultative services. Population Health contracts with insurance carriers relying on our technology distribution channel with a combination of proprietary and commercially available software to perform its quote service and sell insurance policieshealth risk assessments (“HRA”) on behalf of the insurance carriers. The Company earns revenue in the form of commission payments from the insurance carriers. Commission payments are received both when the initial policy is soldpotential new members to determine how Population Health’s value-based care (“first year”VBC”) and when the underlying policyholder renews their policy in subsequent years (“renewal”). Additionally, the Company receives certain volume-based bonuses from some carriers on first-year policies sold, which we refer to as production bonuses and marketing development funds, based on attaining various predetermined target sales levels or other agreed upon objectives.partners can help members improve health outcomes.

Basis of Presentation—The accompanying unaudited condensed consolidated financial statements include the accounts of SelectQuote, Inc., and its wholly owned subsidiaries: SelectQuote Insurance Services, SelectQuote Auto & Home Insurance Services, LLC (“SQAH”), ChoiceMark Insurance Services, Inc., Tiburon Insurance Services, InsideResponse, LLC (“InsideResponse”), and GenMark, LLC.SelectQuote Ventures, Inc. The unaudited condensed consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“U.S. GAAP”) for interim financial information and reflect all normal recurring adjustments that are necessary to present fairly the results for the interim periods presented. All intercompany accounts and transactions have been eliminated in consolidation. Certain information and disclosures normally included in annual financial statements prepared in accordance with U.S. GAAP have been condensed or omitted in accordance with those rules and regulations and with the instructions to Form 10-Q and Article 10Rule 10-01 of Regulation S-X. The unaudited condensed consolidated financial statements have been prepared on the same basis as the audited consolidated financial statements in our Annual Report on Form 10-K for the year ended June 30, 2020,2022, filed with the Securities and Exchange Commission on August 29, 2022 (the “Annual Report”), and include all adjustments necessary for the fair presentation of our financial position for the periods presented. Our results for the periods presented the results of whichin our financial statements are not necessarily indicative of the results to be expected for any subsequent period, including for the year ending June 30, 2021,2023, and therefore should not be relied upon as an indicator of future results. The accompanying unaudited condensed consolidated financial statements and related notes should be read in conjunction with the audited consolidated financial statements for the year ended June 30, 2020. Results of operations were not materially impacted by the COVID-19 pandemic, but2022. For September 30, 2022, the Company created a new liability line item on the condensed consolidated balance sheets for “Contract liabilities” which was previously included in “Other current liabilities” in the Company’s Annual Report. The Company created a new revenue line item on the condensed consolidated statements of comprehensive income for “Pharmacy revenue” which was previously included in “Other revenue” in the Company’s Annual Report. Production bonus revenue, which was previously presented separately within Revenue in the Annual Report, is continuously assessingnow included in Other revenue. Additionally, the evolving situationCompany created a new operating costs and expenses line item for “Cost of goods sold-pharmacy revenue” related to “Pharmacy revenue” which was previously included in “Cost of revenue” in the Company’s Annual Report. The Company updated its accounting policy related to the pandemic.classification of SelectRx cost of goods sold which resulted in $0.6 million previously included in Cost of revenue in the condensed consolidated financial statements for September 30, 2021, now included in Selling, general, and administrative expenses. Prior year financial statements and disclosures were reclassified to conform to these changes in presentation. These reclassifications had no impact on net income, shareholders’ equity or cash flows as previously reported.

Use of Estimates—The preparation of condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and
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assumptions that affect the reported amounts of revenues, expenses, assets, and liabilities and disclosure of contingent assets and liabilities. The Company regularly assesses these estimates; however, actual amounts could differ from those estimates. The most significant items involving management’s estimates include estimates of revenue recognition, accounts receivable, net, commissions receivable, the provision for income taxes, share-based compensation, and valuation of intangible assets and goodwill, and the provision for income taxes.goodwill. The impact of changes in estimates is recorded in the period in which they become known.

Seasonality—Medicare-eligible individuals are permitted to change their Medicare Advantage and Medicare Part D prescription drug coverage for the following year during the Medicare annual enrollment period (“AEP”) in October through December and are allowed to switch plans from an existing plan during the open enrollment period (“OEP”) in January through March each year. As a result, the Company’s Senior segment’s commission revenue is highest in the second quarter and to a lesser extent, the third quarter during OEP.
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Significant Accounting PoliciesWith the exception of the adoption of recent accounting pronouncements, thereThere have been no material changes to the Company’s significant accounting policies as described in our 2022 Annual Report, on Form 10-K forother than the year ended June 30, 2020.changes to the policies below as discussed above:

AdoptionCost of New Accounting PronouncementsRevenueIn February 2016,Cost of revenue represents the Financial Accounting Standards Board (the "FASB") issued Accounting Standards Update ("ASU") 2016-02, Leases (Topic 842), which has been clarifieddirect costs associated with fulfilling the Company’s obligations to its customers to sell insurance policies and amended by various subsequent updates. The core principle of this standard is that a lessee should recognize the assets and liabilities that arise from leases, by recognizingother healthcare services in the consolidated balance sheet a liabilitySenior, Life, Auto & Home, and Population Health divisions. Such costs primarily consist of compensation, benefits, and licensing for sales agents, customer success agents, fulfillment specialists, and others directly engaged in serving customers, in addition to make lease payments (the lease liability)certain facilities overhead costs such as rent, maintenance, and a right-of-use asset representing its right to use the underlying asset for the lease term. In accordance with the guidance of Topic 842, leases are classified as finance or operating leases, and both types of leases are recognized on the consolidated balance sheet. The accounting applied by a lessor is largely unchanged from that applied under previous guidance. The new guidance requires certain expanded qualitative disclosures and specific quantitative disclosures in order to provide users of financial statements enough information to supplement the amounts recorded in the financial statements so that users can understand more about the nature of an entity’s leasing activities.depreciation.

AlthoughCost of Goods Sold-Pharmacy Revenue—Cost of goods sold-pharmacy revenue represents the effective datedirect costs associated with fulfilling pharmacy patient orders for SelectRx. Such costs primarily consist of this ASU has been deferred for emerging growth companies until annual periods beginning after December 15, 2021, the Company has early adopted the new guidancemedication costs and compensation and related amendments on July 1, 2020,benefit costs for licensed pharmacists, pharmacy technicians, and has electedother employees directly associated with fulfilling orders such as packaging and shipping clerks. It also includes shipping, supplies, other order fulfillment costs including part of the transition package of practical expedients permitted under the transition guidance, which allowed the carry forward of historical assessments of whether a contract contains a lease, lease classificationone-time customer onboarding costs, and initial direct costs. The new guidancecertain facilities overhead costs such as rent, maintenance, and related amendments have been applied on a modified retrospective basis using the optional transition method with an application date of July 1, 2020.

As a result of adopting this standard, on July 1, 2020, the Company recorded lease liabilities of $41.3 million and right-of-use assets of $29.7 million, which includes reclassifications of existing assets and liabilities primarilydepreciation related to deferred rent. The adoption of this new standard did not have a material impact on the Company’s consolidated statement of comprehensive income or the consolidated statement of cash flows. The Company has included expanded disclosures on the consolidated balance sheets and in Note 7 to the consolidated financial statements.

pharmacy production process.
In January 2017, the FASB issued ASU No. 2017-04, “Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment.” This ASU amends the subsequent measurement of goodwill whereby Step 2 from the goodwill impairment test is eliminated. As a result, an entity should recognize a goodwill impairment charge for the amount by which the carrying amount exceeds the reporting unit's fair value. The standard was adopted and applied prospectively by the Company as of July 1, 2020, but it did not have an impact on the Company's consolidated financial statements and disclosures.

Recent Accounting Pronouncements Not Yet Adopted—In June 2016,October 2021, the FASBFinancial Accounting Standards Board (“FASB”) issued ASUAccounting Standards Update (“ASU”) No. 2016-13,2021-08, Financial Instruments — Credit LossesBusiness Combinations (Topic 326),805): Accounting for Contract Assets and Contract Liabilities from Contracts with Customers, which amends the guidance for accounting for assetsrequires that are potentially subject to credit risk. The amendment affectsan acquirer recognize and measure contract assets loans, debt securities, trade receivables, net investmentsand contract liabilities acquired in leases, off-balance-sheet credit exposures, reinsurance receivables,a business combination in accordance with Topic 606 as if the acquirer had originated the contracts. Prior to this ASU, an acquirer generally recognizes contract assets acquired and any other financial assets not excludedcontract liabilities assumed that arose from contracts with customers at fair value on the scope that have the contractual right to receive cash. As an emerging growth company, the standardacquisition date. The ASU is effective for the Company beginning in fiscal years startingbeginning after December 15, 2022, and interim periods within those fiscal years; however, early adoption is permitted. The Company is currently evaluating the impact to its consolidated financial statements and related disclosures but does not expect this ASU to have a material impact.

In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes, which simplifies and changes the accounting for certain income tax transactions, among other minor improvements. This standard becomes effective for the Company on July 1, 2022, and for interim periods beginning July 1, 2023, with early adoption permitted. The ASU is to be applied prospectively to business combinations occurring on or after the effective date of the amendment (or if adopted early as of an interim period, as of the beginning of the fiscal year that includes the interim period of early application). The Company is currently evaluatingearly adopted this guidance during the impactthree months ended September 30, 2022, and will apply it prospectively to its consolidatedany business acquisitions subsequent to the date of adoption.

Immaterial Correction of Prior Period Financial StatementsSubsequent to the issuance of the Company’s financial statements as of and related disclosures but does not expect this ASUfor the year ended June 30, 2021, the Company determined that the provision for first year commission revenue for certain final expense policies offered by certain of its insurance carrier partners should have been accrued based on a higher lapse rate. This misstatement was initially thought to have a material impact.be isolated to an error in the lapse rate for one of its insurance carrier partners, as disclosed in the Company’s Quarterly Report on Form 10-Q for the quarter ended December 31, 2021. However, during the three months ended June 30, 2022, it was determined that the lapse rate for other insurance carrier partners were also incorrect, resulting in an additional misstatement being identified. The cumulative effect of the error in the lapse rates resulted in commission revenues being misstated by $7.8 million and $2.2 million for the years ended June 30, 2021 and 2020, respectively,
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and $3.8 million, $0.7 million, and $0.8 million for the three months ended September 30, 2021, December 31, 2021, and March 31, 2022, respectively. Accounts receivable was misstated by $10.0 million and $2.2 million as of June 30, 2021 and 2020, respectively. The impact of the cumulative misstatements on net income for the years ended June 30, 2021 and 2020, were decreases of $6.2 million and $1.7 million, respectively. Management evaluated the cumulative misstatements and concluded they were not material to prior periods, individually or in aggregate. However, correcting the cumulative effect of the misstatements during any three month period within the year ended June 30, 2022, would have had a significant effect on the results of operations for these respective reporting periods. Therefore, the Company is correcting the relevant prior period condensed consolidated financial statements and related footnotes for this error for comparative purposes.

The following tables reflect the effects of the correction on all affected line items of the Company’s previously reported condensed consolidated financial statements presented in this Form 10-Q:


CORRECTED CONDENSED CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME (LOSS) (unaudited)
Three Months Ended September 30, 2021
(in thousands)As Previously ReportedAdjustmentAs Corrected
Commission revenue$134,651 (3,844)$130,807 
Total revenue159,923 (3,844)156,079 
Loss from operations(52,164)(3,844)(56,008)
Loss before income tax benefit(60,801)(3,844)(64,645)
Income tax benefit(15,436)(977)(16,413)
Net loss(45,365)(2,867)(48,232)
Net loss per share:
Basic(0.28)(0.01)(0.29)
Diluted(0.28)(0.01)(0.29)
Comprehensive loss$(45,371)$(2,867)$(48,238)

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CORRECTED CONDENSED CONSOLIDATED STATEMENT OF CHANGES IN SHAREHOLDERS' EQUITY (unaudited)
Three Months Ended September 30, 2021
(in thousands)(Accumulated Deficit)/Retained EarningsTotal
Shareholders'
Equity
As Previously Reported
BALANCES-June 30, 2021$128,254 $674,889 
Net loss(45,365)(45,365)
BALANCES-September 30, 202182,889 633,785 
Adjustments
BALANCES-June 30, 2021(7,850)(7,850)
Net loss(2,867)(2,867)
BALANCES-September 30, 2021(10,717)(10,717)
As Corrected
BALANCES-June 30, 2021120,404 667,039 
Net loss(48,232)(48,232)
BALANCES-September 30, 2021$72,172 $623,068 

CORRECTED CONDENSED CONSOLIDATED STATEMENT OF CASH FLOWS (unaudited)
Three Months Ended September 30, 2021
(in thousands)As Previously ReportedAdjustmentAs Corrected
Net loss$(45,365)(2,867)$(48,232)
Deferred income taxes(15,807)(977)(16,784)
Accounts receivable17,336 3,844 21,180 
Net cash used in operating activities$(87,075)$— $(87,075)

2.ACQUISITIONS

In accordance with ASC TopicAccounting Standards Codification (“ASC”) 805, Business Combinations (“(“ASC 805”), the Company allocates the fair value of purchase price of its acquisitionsconsideration to the tangible assets, liabilities, and intangible assets acquired based on fair values. Any excess purchase price over those fair values is recorded as goodwill. The fair value assigned to intangible assets acquired is supported by valuations using estimates and assumptions provided by management.

On May 1, 2020, the Company acquired 100% of the outstanding membership units of InsideResponse, LLC (“InsideResponse”) for an aggregate purchase price of up to $65.0 million (subject to customary adjustments), as set forth in the Agreement and Plan of Merger, as amended on May 1, 2020 (the “Merger Agreement”). The purchase price is comprised of $32.7 million, which was paid in cash at the closing of the transaction and an earnout of up to $32.3 million. InsideResponse is an online marketing consulting firm the Company purchases leads from (refer to Note 15 to the consolidated financial statements for related party information).

Under the terms of the Merger Agreement, total consideration in the acquisition consisted of the following as of the acquisition date:

(in thousands)
Base purchase price$32,700 
Fair value of earnout30,437 
Net working capital true-up(1)
3,527 
Closing cash904 
Closing indebtedness(476)
Total purchase consideration$67,092 

(1) The Company recorded a $0.1 million measurement period adjustment to the carrying amount of goodwill related to the net working capital true-up for the three months ended September 30, 2020.

The earnout, if any, will be paid no later than 15 days after the accountant-reviewed stand-alone financial statements of InsideResponse, as of and for the period ending December 31, 2020, are finalized, and will be paid 65% in cash and 35% in shares of the Company's common stock (to be valued based on the average closing price of its common stock for the 10 trading days ending three trading days immediately preceding such payment date). The earnout is contingent upon the achievement of certain gross profit targets for InsideResponse in calendar year 2020, as set forth in the Merger Agreement, which provides for a range of possible payouts of up to $32.3 million. This assumes the minimum gross profit target of $12.3 million is reached, as otherwise there will be no consideration payout. As of the acquisition date, May 1, 2020, the fair value of the earnout liability was $30.4 million recorded as a current liability on the consolidated balance sheet. Per the valuation, the earnout was discounted back to the valuation date at a counterparty risk adjusted rate of 5.00% which is designed to represent the Company’s incremental borrowing cost. As of September 30, 2020, the Company determined that InsideResponse had achieved the maximum gross profit target for calendar year 2020, therefore, the maximum fair market value of the earnout has been accrued. As a result, the company recorded $0.8 million in other expenses, net in the consolidated statement of comprehensive income as an adjustment to the fair market value of the earnout liability during the three months ended September 30, 2020. Furthermore, each period until the March 15, 2021 payout, the Company will accrete the earnout liability so that the fully expected earnout will be accrued as of the payout date. Changes in this measure have been recorded in the Company’s consolidated statements of cash flows as a noncash reconciling item in the reconciliation of net income to net cash flows from operating activities.

Based on the valuation inputs, the Company has recorded assets acquired and liabilities assumed according to the following fair value hierarchy:

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Level 1Unadjusted quoted prices in active markets for identical assets or liabilities
Level 2Unadjusted quoted prices in active markets for similar assets or liabilities; or unadjusted quoted prices for identical or similar assets or liabilities in markets that are not active; or inputs other than quoted prices that are observable for the asset or liability.
Level 3UnobservableSignificant unobservable inputs for the asset or liability

Express Med Pharmaceuticals—On April 30, 2021, the Company acquired 100% of the outstanding shares of Express Med Pharmaceuticals, Inc., which is included in SelectRx, a closed-door, long term care pharmacy
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provider, for an aggregate purchase price of up to $24.0 million (subject to customary adjustments), as set forth in the Stock Purchase Agreement dated April 30, 2021 (the “Stock Purchase Agreement”). The aggregate purchase price of up to $24.0 million is comprised of $17.5 million in cash paid at the closing of the transaction, an additional $2.5 million of holdback for indemnification claims, if any, and an earnout of up to $4.0 million, if any. The primary purpose of the acquisition was to take advantage of the Company's technology and customer base to facilitate better patient care through coordination of strategic, value-based care partnerships. The Company recorded $0.3 million of acquisition-related costs in selling, general, and administrative operating costs and expenses in the condensed consolidated statement of comprehensive income. In addition, as a result of the acquisition, the Company has entered into an operating lease with the former President and Chief Executive Officer of Express Med Pharmaceuticals, now the Company’ Executive Vice President of SelectRx. Refer to Note 6 in the condensed consolidated financial statements for further details.

The earnout of up to $4.0 million is comprised of two separate provisions. The first provision provides for an earnout of up to $3.0 million and is contingent upon achievement of the following within the first 20 months following the acquisition: facility updates that would allow for processing a minimum of 75,000 active patients, the issuance of pharmacy licenses in all 50 states, and active patients of 15,000 or more. The second provision provides for an earnout of up to $1.0 million and is contingent upon achievement of the following within 36 months following the acquisition: construction of a new facility to accommodate the servicing of additional active patients or 75,000 or more active patients as of the last day of any month prior to the end of the second earnout provision period or as of the end of the second earnout provision period. As the earnout payment is contingent upon continued employment of certain individuals, the Company will recognize the earnout as compensation expense in selling, general, and administrative operating costs and expenses in the condensed consolidated statement of comprehensive income in the period in which it is earned. During the three months ended September 30, 2022, the Company paid the second earnout provision of $1.0 million, as well as the remaining holdback, net of adjustments, of $2.3 million. As of September 30, 2022, the Company has accrued $2.0 million for the first earnout provision based on the forecasted level of achievement, which has been recorded to compensation expense in selling, general, and administrative operating costs and expenses in the condensed consolidated statement of comprehensive income.

Under the terms of the Stock Purchase Agreement, total consideration in the acquisition consisted of the following as of the acquisition date (in thousands):

Base purchase price$20,000 
Net working capital true-up(483)
Closing cash20 
Total purchase consideration$19,537 

At the date of acquisition, the fair value of net tangible assets acquired, excluding property and equipment, approximated their carrying value. The trade name acquiredproperty and equipment was determinedvalued primarily using the relief from royalty method, which measures the value by estimating the cost savings associated with owning the asset rather than licensing it.and sales comparison approach to value. For the proprietary software acquired, the replacement cost method under the cost approach was used, estimating the cost to rebuild the software. The non-compete agreements wereagreement was valued using the income approach, and the customer relationships were valued using the multiple period excess earnings method. As such, all aforementioned intangible assets were valued using Level 3 inputs. Further, the Company believes that the fair value of the earn-out liability falls within Level 3 of the fair value hierarchy as a result of the unobservable inputs used for the measurement.

Goodwill resulting from the transaction representsconstitutes the excess of the consideration transferredpaid over the fair values of the assets acquired and liabilities assumed and primarily represents the expectedadditional value of the synergies in streamliningof combining the SelectRx business with the Company's marketingtechnology and advertising process by consolidating a primary vendor into its marketing team, providing full access to a rapidly growing and scalable lead generation strategy, guaranteeing our ability to consume more leads and reducing cost.existing customer base. This acquired goodwill is allocated to the SeniorHealthcare Services reporting unit, which is also a reportable segment, and approximately $5.0$16.3 million is deductible for tax purposes.purposes after adding back acquisition costs and excluding the holdback not yet paid.

The valuation of the acquired net assets remains preliminary while management completes its valuation, particularly the valuation of acquired intangible assets. The following table summarizes the preliminary estimated fair values of the assets acquired and liabilities assumed as of the acquisition date (in thousands):

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DescriptionEstimated LifeAmount
Cash and cash equivalents$95520 
Accounts receivable8,220613 
Other current assets45928 
Property and equipment, net51287 
Accounts payable(2,922)(280)
Accrued expenses, including compensation and benefits(737)
Other current liabilities(8)
Other liabilities(1)(45)
Net tangible assets acquired6,017623 
Trade NameProprietary Software53 years2,680 
Proprietary Software2-5 years1,042550 
Non-compete agreements35 years192100 
Customer relationships7 years1 year16,069200 
GoodwillIndefinite41,09218,064 
Total intangible assets acquired61,07518,914 
Net assets acquired$67,09219,537 

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The Company will amortize the intangible assets acquired on a straight linestraight-line basis over their estimated remaining lives, ranging from twoone to sevenfive years.    

Simple Meds—On August 31, 2021, SelectRx acquired 100% of the outstanding equity interests of Simple Meds, a full-service pharmaceutical distributor, for an aggregate purchase price of $7.0 million (subject to customary adjustments), as set forth in the Membership Interest Purchase Agreement dated August 31, 2021. The aggregate purchase price of $7.0 million was paid in cash at the closing of the transaction. The primary purpose of the acquisition was to accelerate the expansion of the prescription drug management business by combining the operations and existing infrastructure of Simple Meds into SelectRx.

Under the terms of the Membership Interest Purchase Agreement, total consideration in the acquisition consisted of the following as of the acquisition date (in thousands):

Base purchase price$7,000 
Net working capital true-up347 
Closing cash61 
Total purchase consideration$7,408 

At the date of acquisition, the fair value of net tangible assets acquired approximated their carrying value. The customer relationships were valued using the multiple period excess earnings method, and as such, were valued using Level 3 inputs.

Goodwill resulting from the transaction constitutes the excess of the consideration paid over the fair values of the assets acquired and liabilities assumed and primarily represents the additional value of the synergies of combining the Simple Meds business with the Company's technology and existing customer base. This acquired goodwill is allocated to the Healthcare Services reporting unit, which is also a reportable segment, and $5.6 million is deductible for tax purposes after adding back acquisition costs.

The following table summarizes the estimated fair values of the assets acquired and liabilities assumed as of the acquisition date (in thousands):

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DescriptionEstimated LifeAmount
Cash and cash equivalents$61 
Accounts receivable634 
Other current assets474 
Property and equipment, net415 
Accounts payable(259)
Net tangible assets acquired1,325 
Customer relationships1 year370 
GoodwillIndefinite5,713 
Total intangible assets acquired6,083 
Net assets acquired$7,408 

3.PROPERTY AND EQUIPMENT—NET

Property and equipment—net consisted of the following:

(in thousands)September 30, 2020June 30, 2020
Computer hardware$13,189 $9,829 
Equipment(1)
2,415 2,443 
Leasehold improvements19,323 17,692 
Furniture and fixtures5,259 5,259 
Work in progress1,267 
Total40,191 36,490 
Less accumulated depreciation(15,656)(14,340)
Property and equipment—net$24,535 $22,150 

(in thousands)September 30, 2022June 30, 2022
Computer hardware$24,326 $23,303 
Machinery and equipment(1)
15,001 15,051 
Leasehold improvements20,128 20,269 
Furniture and fixtures4,344 4,605 
Work in progress1,825 2,810 
Total65,624 66,038 
Less accumulated depreciation(27,446)(24,234)
Property and equipment—net$38,178 $41,804 
(1) Includes financing lease right-of-use assets.

Work in progress as of September 30, 2020 and June 30, 2020,2022 primarily represents tenant improvementscomputer equipment not yet put into service and arenot yet being depreciated. Work in progress as of June 30, 2022, primarily represents computer equipment and machinery not yet put into service and not yet being depreciated. Depreciation expensesexpense for the three months ended September 30, 20202022 and 2019, were $1.62021, was $3.5 million and $1.1$2.1 million, respectively.

4.SOFTWARE—NET

Software—net consisted of the following:

(in thousands)(in thousands)September 30, 2020June 30, 2020(in thousands)September 30, 2022June 30, 2022
SoftwareSoftware$12,361 $10,999 Software$27,444 $26,049 
Work in progressWork in progress2,347 1,922 Work in progress4,419 4,162 
TotalTotal14,708 12,921 Total31,863 30,211 
Less accumulated amortizationLess accumulated amortization(5,369)(4,522)Less accumulated amortization(15,512)(13,910)
Software—netSoftware—net$9,339 $8,399 Software—net$16,351 $16,301 

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Work in progress as of September 30, 20202022 and June 30, 2020, primarily2022, represents costs incurred for software not yet put into service and are not yet being depreciated.amortized. For the three months ended September 30, 20202022 and 2019,2021, the Company capitalized internal-use software and website development costs of $1.6$2.0 million and $1.2$2.4 million, respectively, and recorded amortization expense of $0.9$1.8 million and $0.3$1.4 million, respectively.

5.INTANGIBLE ASSETS AND GOODWILL

Intangible assetsThe carrying amounts, accumulated amortization, and net carrying value of our definite-lived intangible assets are presented in the table below (dollars in thousands):

September 30, 2022June 30, 2022
Gross Carrying AmountAccumulated AmortizationNet Carrying AmountGross Carrying Amount
Impairment Charges (1)
Accumulated AmortizationNet Carrying Amount
Customer relationships$17,492 $(6,874)$10,618 $17,492 $— $(6,232)$11,260 
Trade name2,680 (1,295)1,385 2,680 — (1,161)1,519 
Proprietary software1,042 (641)401 1,592 (336)(816)440 
Non-compete agreements1,292 (516)776 1,292 — (445)847 
Vendor relationships20,400 (3,778)16,622 23,700 (2,811)(3,700)17,189 
Total intangible assets$42,906 $(13,104)$29,802 $46,756 $(3,147)$(12,354)$31,255 
(1) During the year ended June 30, 2022, the Company recorded impairment charges for several of its long-lived intangible assets. Refer to the consolidated financial statements in our Annual Report on Form 10-K for additional details.

The Company's intangible assets include those acquired as part of thelong-lived intangible assets which were recognized at their estimated acquisition of the controlling interest in Auto & Home in August 2012 as well as from the May 2020 acquisition of InsideResponse.date fair values. The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of such assets may not be recoverable. DuringThere were no impairment triggers identified with respect to the Company’s long-lived assets during the three months ended September 30, 2020,2022 and 2019, there2021.

For the three months ended September 30, 2022 and 2021, amortization expense related to intangible assets totaled $1.5 million and $1.6 million, respectively, recorded in selling, general, and administrative expense in the condensed consolidated statements of comprehensive income. The weighted-average remaining useful life of intangible assets was 6.0 and 6.2 years as of September 30, 2022 and June 30, 2022, respectively.

As of September 30, 2022, expected amortization expense in future fiscal periods were no such indicators.as follows (in thousands):

Trade NameProprietary SoftwareNon-Compete AgreementsVendor RelationshipsCustomer relationshipsTotal
Remainder fiscal 2023$402 $117 $202 $1,700 $1,743 $4,164 
2024536 156 220 2,267 2,319 5,498 
2025447 128 220 2,267 2,316 5,378 
2026— — 134 2,267 2,313 4,714 
2027— — — 2,267 1,927 4,194 
Thereafter— — — 5,854 — 5,854 
Total$1,385 $401 $776 $16,622 $10,618 $29,802 

Goodwill—In August of 2012, the Company acquired the remaining interest in Auto & Home, and recorded goodwill as the excess of the total consideration transferred plus the acquisition-date fair value of the previously held equity interest over the fair values of the identifiable net assets acquired. Further, in May 2020, the
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The Company recorded as goodwill the excess of the purchase price over the estimated fair values of identifiable assets and liabilities acquired from InsideResponse. There were 0 goodwill impairment charges recorded duringas part of the three months ended September 30, 2020 and 2019.

acquisitions discussed in Note 2 to the condensed consolidated financial statements. Goodwill is assigned to reporting units that are expected to benefit from the synergies of the business combination as of the acquisition date and becomes identified with that reporting unit in its
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entirety. As such, the reporting unit as a whole supports the recovery of its goodwill. ForAs of September 30, 2022, the aforementionedCompany’s goodwill balance of $29.1 million was related to the acquisitions of Express Meds and Simple Meds and is all assigned to the Healthcare Services reporting units are Auto & Homeunit and Senior, respectively.reportable segment.

The carrying amounts, accumulated amortization, net carrying value, and weighted average remaining lifeCompany performs its annual goodwill impairment testing as of our definite-lived amortizable intangible assets as well as our goodwill are presented in the tables below (dollars in thousands, useful life in years):

September 30, 2020June 30, 2020
Gross Carrying AmountAccumulated AmortizationNet Carrying AmountWeighted-average Remaining Useful LifeGross Carrying AmountAccumulated AmortizationNet Carrying AmountWeighted-average Remaining Useful Life
Total intangible assets subject to amortization
Customer relationships-Auto & Home$853 $(689)$164 $853 $(680)$173 
InsideResponse— — — 
Trade Name2,680 (223)2,457 2,680 (88)2,592 
Proprietary Software-5 year780 (65)715 780 (26)754 
Proprietary Software-2 year262 (55)207 262 (22)240 
Non-compete agreements192 (27)165 192 (16)176 
Customer relationships16,069 (957)15,112 16,069 (331)15,738 
Total intangible assets$20,836 $(2,016)$18,820 6.2$20,836 $(1,163)$19,673 6.4
Total indefinite-lived assets
Goodwill-Auto & Home$5,364 $5,364 $5,364 $5,364 
Goodwill-Senior41,092 41,092 41,213 41,213 
Total goodwill$46,456 $46,456 $46,577 $46,577 

ForApril 1, or more frequently if it believes that indicators of impairment exist. During the three months ended September 30, 20202022 and 2019, amortization expense related to intangible assets totaled $0.8 million and less than $0.1 million, respectively.

Changes in the carrying amount2021, there were no indicators of goodwill for the three months ended September 30, 2020, are as follows (in thousands):

Balance, June 30, 2020$46,577 
Measurement period adjustments(1)
(121)
Balance, September 30, 2020$46,456 

(1) Represents measurement period adjustments related to the InsideResponse acquisition (see Note 2 to the consolidated financial statements).





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As of September 30, 2020, expected amortization expense in future periods were as follows (in thousands):

Customer Relationships-Auto & HomeTrade NameProprietary SoftwareNon-compete agreementsCustomer relationshipsTotal
Remainder fiscal 2021$29 $402 $215 $48 $1,722 $2,416 
202232 536 265 64 2,296 3,193 
202328 536 156 53 2,296 3,069 
202423 536 156 2,296 3,011 
202520 447 130 2,296 2,893 
Thereafter32 4,206 4,238 
Total$164 $2,457 $922 $165 $15,112 $18,820 
impairment.

6.DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

The Company uses derivative financial instruments to hedge against the interest rate risk associated with its variable rate debt as a result of the Company's exposure to fluctuations in interest rates associated with a senior secured term loan facility in an aggregate principal amount of $425.0 million with a syndicate of lenders led by Morgan Stanley as the administrator for the lending group (the “Term Loan”). To accomplish this hedging strategy, the Company enters into interest rate swaps designated as cash flow hedges that are designed to be highly correlated to the underlying terms of the debt instruments to which their forecasted, variable interest rate payments are tied. To qualify for hedge accounting, the Company documents and assesses effectiveness at inception and in subsequent reporting periods. The fair value of interest rate swaps are recorded on our consolidated balance sheets as an asset or liability with the related gains or losses reported as a component of accumulated other comprehensive income. The changes in fair value are reclassified from accumulated other comprehensive income into earnings as an offset to interest expense in the same period that the hedged items affect earnings. The Company does not engage in the use of derivative instruments for speculative or trading purposes.

We entered into a USD floored interest rate swap agreement on May 12, 2020, with an effective date of May 29, 2020, wherein the Company has exchanged a floating rate of interest of LIBOR (subject to a 1% floor) plus 6.00% on the notional amount of $325.0 million of the Company’s $425.0 million Term Loan (currently recorded in long term debt on the consolidated balance sheets) for a fixed rate payment of 6.00% plus 1.188%. 84.6% and 15.4% of this derivative hedge $275.0 million at USD-LIBOR-BBA 1-month and $50.0 million at USD-LIBOR-BBA 6-month, respectively, until September 30, 2020, when repricing occurs on the $50.0 million tranche, at which point the derivative instrument hedges the interest rate risk of the full $325.0 million in Term Loan debt at USD-LIBOR-BBA 1-month. The interest rate swap terminates on November 5, 2024.

The interest rate swap qualifies for cash flow hedge accounting as it was determined to be highly effective at inception and it continued to remain effective as of September 30, 2020. The Company did not record any ineffectiveness related to the interest rate swap.

In addition, the Company has determined that the majority of the inputs used to value its interest rate swap fall within Level 2 of the fair value hierarchy as they primarily include other than quoted prices that are observable. Further this valuation uses standard calculations and models that use readily observable market data as their basis. As a result, the Company classifies its interest rate swap in Level 2 of the fair value hierarchy.

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The following table presents the fair value of the Company’s derivative financial instrument on a gross basis, as well as its classification on the Company’s consolidated balance sheets for the periods presented:

(in thousands)September 30, 2020June 30, 2020
Derivatives Designated as Hedging InstrumentsBalance Sheet LocationFair ValueBalance Sheet LocationFair Value
Cash flow hedgeOther current liabilities$(2,009)Other current liabilities$(1,669)

The following table presents the unrealized losses deferred to accumulated other comprehensive loss resulting from the Company’s derivative instruments designated as cash flow hedging instruments for the three months ended September 30, 2020:

(in thousands)2020
Unrealized loss, before taxes$(497)
Income tax benefit123 
Unrealized loss, net of taxes$(374)

The following table presents information about the reclassification of gains and losses from accumulated other comprehensive loss into earnings resulting from the Company’s derivative instruments designated as cash flow hedging instruments for three months ended September 30, 2020:

(in thousands)2020
Interest expense$156 
Income tax benefit(39)
Net reclassification into earnings$117 

Amounts included in accumulated other comprehensive loss are recorded net of the related income tax effects. The following table details the changes in accumulated other comprehensive loss:

(in thousands)Derivative Instruments
Balance at June 30, 2020$(1,254)
Unrealized losses, net of related tax benefit of $0.1 million(374)
Amount reclassified into earnings, net of related taxes of less than $0.1 million117 
Balance at September 30, 2020$(1,511)

As of September 30, 2020, the Company estimates that $0.6 million will be reclassified into interest expense during the next twelve months.

7.LEASES

The Company has entered into various lease agreements for office space and other equipment as lessee. At contract inception, the Company determines that a contract contains a lease if the contract conveys the right to control the use of identified property, plant, or equipment (an identified asset) for a period of time in exchange for consideration. If a contract contains a lease, the Company recognizes a right-of-use asset and a lease liability on the consolidated balance sheet at lease commencement. The Company has elected a practical expedient to make an accounting policy not to record short-term leases on the consolidated balance sheet, defined as leases with an initial term of 12 months or less that do not contain purchase options that the lessee is reasonably certain to elect.

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Right-of-use assets represent the Company’s right to use an underlying asset for the lease term as the Company has control over an economic resource and is benefiting from the use of the asset. Lease liabilities represent the Company’s obligation to make payments for that right of use. Right-of-use assets and lease liabilities are determined by recognizing the present value of future lease payments using the Company’s incremental borrowing rate, which is the rate we would have to pay to borrow on a collateralized basis based upon information available at the lease commencement date. The right-of-use asset is measured at the commencement date by totaling the amount of the initial measurement of the lease liability, adding any lease payments made to the lessor at or before the commencement date, subtracting any lease incentives received, and adding any initial direct costs incurred by the Company.

When lease terms include renewal or termination options, the Company determines the lease term as the noncancelable period of the lease, plus periods covered by an option to extend the lease if the Company is reasonably certain to exercise the option. The Company considers an option to be reasonably certain to be exercised by the Company when a significant economic incentive exists.

The Company has lease agreements with lease and nonlease components. The Company elected the practical expedient to make an accounting policy election by class of underlying asset, to not separate nonlease components from the associated lease components and instead account for each separate lease component and its associated nonlease components as a single lease component. The Company has applied this accounting policy election to all asset classes.

The majority of the Company’s leases are operating leases related to office space.space for which the Company recognizes lease expense on a straight-line basis over the respective lease term. The Company leases office facilities in the United States in San Francisco, California; San Diego, California; Centennial, Colorado; Jacksonville, Florida; Overland Park, Kansas; Wilmington, North Carolina;Oakland, California; Indianapolis, Indiana; and Des Moines, Iowa under noncancelableMonaca, Pennsylvania (note that SelectRx leases the Monaca facility from an Executive Vice President of SelectRx. The Company expects to incur $3.6 million in total rental payments over the initial ten-year term plus an additional five-year extension option that it is reasonably certain to exercise). The Company's operating leases that expire at various dates through July 2029. The Company recognizes lease expense for operating leases on a straight-line basis over the respective lease term. The Company has operating leases withhave remaining lease terms of less than one year up to ninethirteen years.

The Company has entered into noncancelable agreements to sublease portions of its office facilities to unrelated third parties. Sublease rental income is recorded as a reduction of rent expense in the accompanying consolidated statement of comprehensive income. Sublease rental income was $0.1 million forDuring the three months ended September 30, 2020.

Operating lease expense was $1.9 million for the three months ended September 30, 2020, recorded2022, operating leases commenced in generalSan Diego, California and administrative operating costs and expensesIndianapolis, Indiana, resulting in the consolidated statements of comprehensive income.

The Company has not entered into any leases which have not yet commenced as of September 30, 2020.

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Right-of-Use Asset and Lease Liability—Thenew right-of-use assets andobtained in exchange for new lease liabilities wereof $1.6 million. In addition, the Company exercised an early termination option for a portion of its office facilities in Overland Park, Kansas, with a new termination date of July 31, 2023, resulting in an early termination penalty of $0.9 million. The early termination penalty was recorded as follows aspart of September 30, 2020:

(in thousands)Balance Sheet ClassificationAmount
Assets
Operating leasesOperating lease right-of-use assets$30,142 
Finance leasesProperty and equipment - net157 
Total lease right-of-use assets30,299 
Liabilities
Current
Operating leasesOperating lease liabilities - current4,685 
Finance leasesOther current liabilities168 
Non-current
Operating leasesOperating lease liabilities37,600 
Finance leasesOther liabilities48 
Total lease liabilities$42,501 
the remeasurement of the operating lease liability and resulted in accelerated amortization of the right-of-use asset over the shortened remaining term of the lease.

Lease Costs—The components of lease costs were as follows for the three months ended September 30, 2020, were as follows:periods presented:

(in thousands)Amount
Finance lease costs(1)
$66 
Operating lease costs(2)
1,927 
Short-term lease costs67 
Variable lease costs(3)
265 
Sublease income(65)
Total net lease costs$2,260 

Three Months Ended September 30,
(in thousands)20222021
Finance lease costs(1)
$44 $42 
Operating lease costs(2)
2,092 2,011 
Short-term lease costs31 13 
Variable lease costs(3)
214 213 
Sublease income(418)(337)
Total net lease costs$1,963 $1,942 
(1) Primarily consists of amortization of finance lease right-of-use assets and an immaterial amount of interest on finance lease liabilities recorded in operating costs and expenses and interest expense, net in the condensed consolidated statements of comprehensive income.

(2) Recorded in operating costs and expenses in the condensed consolidated statements of comprehensive income.

(3) Variable lease costs are not included in the measurement of the lease liability or right-of-use asset as they are not based on an index or rate. Primarilyrate and primarily represents common area maintenance charges and real estate taxes recorded in operating costs and expenses in the condensed consolidated statements of comprehensive income.

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Supplemental Information—Supplemental information related to leases was as follows as of and for the three months ended September 30, 2020:

(in thousands)Operating LeasesFinance leasesTotal
Cash paid for amounts included in measurement of liabilities:
Operating cash flows from leases$1,451 $$1,454 
Financing cash flows from leases68 68 
Right-of-use assets obtained in exchange for new lease liabilities$1,478 $$1,478 

Operating LeasesFinance leases
Weighted-average remaining lease term (in years)7.551.17
Weighted-average discount rate9.64 %5.22 %

Maturities of Lease Liabilities—As of September 30, 2020,2022, remaining maturities of lease liabilities for each of the next five fiscal years and thereafter are as follows:

(in thousands)Operating leasesFinance leasesTotal
Remainder of 2021$5,731 $156 $5,887 
20228,493 59 8,552 
20237,936 7,941 
20248,298 8,298 
20258,294 8,294 
20265,997 5,997 
Thereafter15,066 15,066 
     Total undiscounted lease payments59,815 220 60,035 
Less: interest(17,530)(4)(17,534)
     Present value of lease liabilities$42,285 $216 $42,501 

The following table summarizes the future annual minimum lease obligations under non-cancelable operating leases at June 30, 2020, under the previous lease accounting standard ASC 840, Leases (in thousands):

2021$8,781 
20228,497 
20237,991 
20248,353 
20258,306 
Thereafter21,262 
Total minimum lease payments$63,190 

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(in thousands)Operating leasesFinance leasesTotal
Remainder fiscal 20237,215 98 7,313 
20249,151 38 9,189 
20258,948 38 8,986 
20267,412 38 7,450 
20276,105 32 6,137 
Thereafter14,608 — 14,608 
     Total undiscounted lease payments53,439 244 53,683 
Less: interest14,136 23 14,159 
     Present value of lease liabilities$39,303 $221 $39,524 

The Company executed noncancelable subleases for portions of its office facilities in Overland Park, Kansas and Centennial, Colorado, which commenced March 23, 2022; June 9, 2022; July 1, 2022; and September 2, 2022, and run through the remaining terms of the primary leases. Sublease income is recorded on a straight-line basis as a reduction of lease expense in the condensed consolidated statements of comprehensive income. The Company may consider entering into additional sublease arrangements in the future.

Sublease Income—As of September 30, 2022, the future minimum fixed sublease receipts under non-cancelable operating lease agreements are as follows:

(in thousands)Total
Remainder fiscal 2023890 
20242,808 
20253,039 
20262,433 
20272,102 
Thereafter4,024 
Total sublease income$15,296 

8.7.DEBT

Debt consisted of the following:
Credit Agreement and
(in thousands)September 30, 2022June 30, 2022
Term Loans (effective interest rate 13.3%)$705,718 $713,327 
Unamortized debt issuance costs and debt discount(15,459)(7,735)
Total debt690,259 705,592 
Less current portion of long-term debt:(17,387)(7,169)
Long-term debt$672,872 $698,423 

Senior Secured Credit FacilityDebt consisted of the following:

(in thousands)September 30, 2020June 30, 2020
Term Loan325,000 $325,000 
Unamortized debt issuance costs on Term Loan(5,483)(5,819)
Unamortized debt discount on Term Loan(6,942)(7,367)
Total debt$312,575 $311,814 

On November 5, 2019, the Company entered into a new credit agreement with UMB Bank N.A. (“UMB”) as a lender and revolving agent and Morgan Stanley Capital Administrators, Inc. (“Morgan Stanley”) as a lender and the administrative agent for a syndicate of lenders party to the agreement (the(replaced by Wilmington Trust as administrative agent effective February 24, 2022). On February 24, 2021, November 2, 2021, December 23, 2021, and August 26, 2022, the Company entered into amendments to the credit agreement (individually, the “First Amendment”, “Second Amendment”, “Third Amendment”, and “Fourth Amendment”, together with the original
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credit agreement and any subsequent amendments, the “Senior Secured Credit Facility”) with certain of its existing lenders and new lenders. The First Amendment provided for an additional $231.0 million in term loans (together with the initial $425.0 million, the “Term Loans”) and added a $145.0 million senior secured delayed draw term loan facility (the "DDTL Facility"). The Company recognized a $3.3 million loss on debt extinguishment in the condensed consolidated statement of comprehensive income for the year ended June 30, 2021, as part of the First Amendment. The Second Amendment provided for additional commitments of $25.0 million, in addition to the initial $75.0 million, for the secured revolving loan facility (the “Revolving Credit Facility”) and an additional $200.0 million under the DDTL Facility. The Third Amendment provided for additional commitments of $35.0 million under the Revolving Credit Facility. The Fourth Amendment (1) amended the Company’s existing financial covenant to better align with its business plan and added an additional minimum liquidity covenant, (2) terminated certain DDTL commitments and reduced the Revolving Credit Facility from $135.0 million to $100.0 million, (3) introduced a minimum asset coverage ratio for any borrowing on the Revolving Credit Facility that would result in a total revolving exposure of more than $50.0 million, and (4) provided certain lenders with the right to appoint a representative to observe meetings of the Company’s board of directors and certain of its committees. Note that pursuant to the Fourth Amendment, upon termination of the outstanding DDTL commitments, when referring to Term Loans, it will now include the outstanding balance of the previously defined Term Loans and also the outstanding balance of the DDTL, and “DDTL” will no longer be referenced. After giving effect to the amendments, in aggregate, the Senior Secured Credit Facility provides for (1) a secured revolving loan facility with UMB in an aggregate principal amount of up to $75.0$100.0 million (the “Revolving Credit Facility”) and (2) the Term Loan. The outstanding balance under the prior credit agreement with UMB was rolled into the Revolving Credit Facility, of which all was available to borrow as of September 30, 2022 and will continue(2) Term Loans outstanding in an aggregate principal amount of $705.7 million as of September 30, 2022.

Pursuant to be used for general working capital purposes as needed. The proceedsthe terms of the Fourth Amendment, each consenting lender received an amendment fee equal to 1.00% of the Term Loan were used (i) to finance a distribution in November 2019 to all holdersLoans held by such consenting lender and 0.50% of the Company’s common and preferred stock as well as holders of stock optionsRevolving Credit Facility commitments held by such consenting lender, in an aggregate amount of $275.0 million (the “Distribution”), (ii) to fund casheach case immediately after giving effect to the balance sheet in an aggregate amount of $68.0 million, equal toFourth Amendment. In addition, the first two years of interest-only payments due in respect ofFourth Amendment provides for the Term Loan, (iii)Company to pay the debt issuance costs incurreda revolving credit termination fee of $0.5 million for the Senior Secured Credit Facility, and (iv) for general corporate purposes. The Senior Secured Credit Facility contains customary eventsratable account of default and an asset coverage ratio covenant. Aseach revolving lender upon the termination of September 30, 2020, the Company was in compliance with all of the covenants. The Company has granted a security interest in all of the Company’s assets as collateral.revolving loan commitments.

The Company paid $8.5 million toFollowing the lenders ofFourth Amendment, the Term Loan as an original issue discount which was recorded as a reduction to the carrying amount of the Term Loan in debt in the consolidated balance sheets as of September 30, 2020 and June 30, 2020. The debt discount is being amortized through interest expense on a straight-line basis over the five-year life of the Senior Secured Credit Facility. As of September 30, 2020, the balance of the unamortized debt discount in debt in the consolidated balance sheet was $6.9 million.

The Revolving Credit Facility accrues interest on amounts drawn at a rate per annum equal to either (a) LIBOR plus 4.0% or (b) a base rate plus 3.0%, at the Company’s option. The Term Loan bearsLoans will bear interest on the outstanding principal amount thereof at a rate per annum equal to either (a) LIBORSOFR (subject to a floor of 0.75%) plus 6.0%6.00% in cash plus 2.00% payable in kind or (b) a base rate plus 5.00% in cash plus 2.00% payable in kind, at the Company’s option.From and after October 1, 2023, the cash and paid in kind interest rate with respect to the Term Loans will rise 0.50% and 1.00% respectively. The Revolving Credit Facility will accrue interest on amounts drawn at a rate per annum equal to either (a) SOFR (subject to a floor of 1.0%) plus 5.0% or (b) a base rate plus 4.0%, at the Company’s option. The Company’s risk management strategy includes entering into interest rate swap agreements from time to time to protect against unfavorable interest rate changes relating to forecasted debt transactions. See Note 6 to the consolidated financial statements for more information.

The Senior Secured Credit Facility has a maturity date of November 5, 2024, and pursuant to the Fourth Amendment the Term Loan isLoans are mandatorily repayable beginning from March 31, 2022, in equal quarterly installments in an aggregate annual amount equal to 1%2.5% of the originaloutstanding principal amount of the Term Loan,Loans as of the Fourth Amendment effective date, increasing to 4.75% on July 1, 2023, with the remaining balance payable on the maturity datedate. As of November 5, 2024. UponSeptember 30, 2022, the completionCompany has made principal payments of $12.5 million on the Term Loans.

The Senior Secured Credit Facility contains customary affirmative and negative covenants and events of default and financial covenants requiring the Company and certain of its subsidiaries to maintain a minimum asset coverage ratio and minimum liquidity requirements. As of September 30, 2022, the Company was in compliance with all of the Company'srequired covenants. initial public offering on May 26, 2020 (the "IPO"),The obligations of the Company paid down $100.0 millionare guaranteed by the Company’s subsidiaries and secured by a security interest in all assets of the Term Loan.Company, subject to certain exceptions.

In additionThe Company has incurred a total of $40.1 million in debt issuance costs and debt discounts related to paying interest on outstanding principal amounts under the Senior Secured Credit Facilities, the Company is required to pay UMB an unused commitment feeFacility, of 0.15%, in respect of the unutilized commitments underwhich $33.0 million was capitalized. The costs associated with the Revolving Credit Facility. The RevolvingFacility are being amortized on a straight-line basis over the remaining life of the Senior Secured Credit Facility also has a maturity date of November 5, 2024.

Amortizationand the costs associated with the Term Loans are being amortized using the effective interest method over the same term. Total amortization of debt financingissuance costs was $0.8$1.6 million and less than $0.1$0.9 million, duringfor the three months ended September 30, 20202022 and 2019,2021, respectively, which was included in interest expense, net in the Company’s condensed consolidated statements of comprehensive income.
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The Company uses derivative financial instruments to hedge against its exposure to fluctuations in interest rates associated with the Term Loans. On September 30, 2022, as a result of the Fourth Amendment, the Company terminated its existing interest rate swap indexed to 1-month LIBOR and executed a new interest rate swap indexed 1-month SOFR. In accordance with ASC 848, Reference Rate Reform, the Company did not de-designate the interest rate swap when it was amended from LIBOR to SOFR as the Company is permitted to maintain the designation as part of the transitional relief. As of September 30, 2022, the Company’s interest rate swap is a receive-variable, pay-fixed interest rate swap on the notional amount of $325.0 million of the Company’s total outstanding Term Loans balance with a fixed rate of 6.00% plus 0.931% (the “Amended Interest Rate Swap”), which terminates on November 5, 2024. As of September 30, 2022, the Amended Interest Rate Swap had a fair value of $21.1 million and was recorded in other assets in the condensed consolidated balance sheet. The Company classifies its Amended Interest Rate Swap as a Level 2 on the fair value hierarchy as the majority of the inputs used to value it primarily includes other than quoted prices that are observable and it uses standard calculations and models that use readily observable market data as their basis. The Company estimates that $10.5 million will be reclassified into interest expense during the next twelve months.
9.
8.COMMITMENTS AND CONTINGENCIES

Lease Obligations—Refer to Note 76 to the condensed consolidated financial statements for commitments related to our operating leases.

Legal Contingencies and Obligations—From time to time, the Company is subject to legal proceedings and claimsgovernmental inquiries in the ordinary course of business. Such matters may include insurance regulatory claims; commercial, tax, employment, or intellectual property disputes; matters relating to competition and sales practices; claims for damages arising out of the use of the Company’s services. The Company currentlymay also become subject to lawsuits related to past or future acquisitions, divestitures, or other transactions, including matters related to representations and warranties, indemnities, and assumed or retained liabilities. The Company is not currently aware of any legal proceedings or claims that it believes will have, individually or in the aggregate, a material adverse effect on its business, financial condition, operating results, or cash flows.flows; however, in the event of unexpected developments, it is possible that the ultimate resolution of certain ongoing matters, if unfavorable, could be materially adverse to our business, prospects, financial condition, liquidity, results of operation, cash flows, or capital levels.

Securities Class Actions and Stockholder Derivative Suit

On August 17, 2021, a putative securities class action lawsuit captioned Hartel v. SelectQuote, Inc., et al., Case No. 1:21-cv-06903 (“the Hartel Action”) was filed against the Company and two of its executive officers in the U.S. District Court for the Southern District of New York. The complaint asserts securities fraud claims on behalf of a putative class of plaintiffs who purchased or otherwise acquired shares of the Company’s common stock between February 8, 2021 and May 11, 2021 (the "Hartel Relevant Period"). Specifically, the complaint alleges the defendants violated Sections 10(b) and 20(a) and Rule 10b-5 of the Exchange Act by making materially false and misleading statements and failing to disclose material adverse facts about the Company’s business, operations, and prospects, allegedly causing the Company’s common stock to trade at artificially inflated prices during the Hartel Relevant Period. The plaintiffs seek unspecified damages and reimbursement of attorneys’ fees and certain other costs.

On October 7, 2021, a putative securities class action lawsuit captioned West Palm Beach Police Pension Fund v. SelectQuote, Inc., et al., Case No. 1:21-cv-08279 (“the WPBPPF Action”), was filed in the U.S. District Court for the Southern District of New York against the Company, two of its executive officers, and six current or former members of the Company’s Board of Directors, along with the underwriters of the Company’s initial public offering of common stock (the "Offering"). The complaint asserts claims for securities law violations on behalf of a putative class of plaintiffs who purchased shares of the Company’s common stock (i) in or traceable to the Offering or (ii) between May 20, 2020 and August 25, 2021 (the "WPB Relevant Period"). Specifically, the complaint alleges the defendants violated Sections 10(b) and 20(a) and Rule 10b-5 of the Exchange Act by making materially false
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and misleading statements and failing to disclose material adverse facts about the Company’s financial well-being and prospects, allegedly causing the Company’s common stock to trade at artificially inflated prices during the WPB Relevant Period. The complaint also alleges the defendants violated Sections 11, 12(a)(2), and 15 of the Securities Act by making misstatements and omissions of material facts in connection with the Offering, allegedly causing a decline in the value of the Company’s common stock. The plaintiffs seek unspecified damages, rescission, and reimbursement of attorneys’ fees and certain other costs. On October 15, 2021, a motion to consolidate the Hartel Action and the WPBPPF Action(together, the “Securities Class Actions”) was filed. Certain plaintiffs and their counsel have moved to be appointed lead plaintiff. Those motions are pending before the court.

On March 25, 2022, a stockholder derivative action captioned Jadlow v. Danker, et al., Case No. 1:22-cv-00391 (“the Jadlow Action”) was filed in the U.S. District Court for the District of Delaware by an alleged stockholder of the Company, purportedly on the Company’s behalf. The lawsuit was brought against certain of the Company’s current and former directors and officers, and against the Company, as nominal defendant. The complaint alleges that certain of the defendants violated Section 14(a) of the Exchange Act by making materially false and misleading statements and failing to disclose material adverse facts about the Company’s business, operations, and prospects. The complaint also asserts claims against all defendants for breach of fiduciary duty, unjust enrichment, abuse of control, gross mismanagement, and waste of corporate assets based on the same general underlying conduct and seeks contribution under Sections 10(b) and 21D of the Exchange Act and Section 11(f) of the Securities Act from the individual defendants named in the Securities Class Actions. The complaint seeks unspecified damages for the Company, restitution, reformation and improvement of its corporate governance and internal procedures regarding compliance with laws, and reimbursement of costs and attorneys’ fees. On July 25, 2022, the Jadlow action was transferred to the U.S. District Court for the Southern District of New York, where it was assigned Case No. 1:22-cv-06290 and referred to Judge Alvin K. Hellerstein as possibly related to the Hartel Action. On August 4, 2022, Judge Hellerstein accepted the Jadlow action as related to the Hartel Action and, on August 10, 2022, granted the parties’ joint stipulation to stay the Jadlow action pending the resolution of an anticipated motion to dismiss the Securities Class Actions.

The Company currently believes that these matters will not have a material adverse effect on any of its results of operations, financial condition or liquidity; however, depending on how the matters progress, they could be costly to defend and could divert the attention of management and other resources from operations. The Company has not concluded that a loss related to these matters is probable and, therefore, has not accrued a liability related to these matters.

10.9.SHAREHOLDERS' EQUITY

Common Stock—As of September 30, 2020,2022, the Company has reserved the following authorized, but unissued, shares of common stock:

Employee Stock Purchase Plan ("ESPP")1,400,00097,146 
Stock awards outstanding under 2020 Plan1,858,34311,570,349 
Stock awards available for grant under 2020 Plan7,741,6577,504,724 
Options outstanding under 2003 Plan3,265,989584,616 
Options available for grant under 2003 Plan
Total14,265,98919,756,835 

Share-Based Compensation Plans

The Company has awards outstanding from two share-based compensation plans: the 2003 Stock Incentive Plan (the "2003“2003 Stock Plan"Plan”) and the 2020 Omnibus Incentive Plan (the "2020“2020 Stock Plan") (collectively,Plan” and, collectively with the 2003 Stock Plan, the “Stock Plans”). However, no further awards will be made under the 2003 Stock Plan. The Company's Board of Directors adopted, and shareholders approved, the 2020 Stock Plan in connection with the IPO, which provides for the grant of incentive stock options (“ISOs”ISO's”), nonstatutory stock options (“NSOs”NSO's”), stock appreciation rights, restricted stock awards, restricted stock unit awards ("RSUs"(“RSU's”), performance-based cash awards ("PSUs"restricted
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stock units (“PSU's”), price-vested restricted stock units (“PVU’s”), and other forms of equity compensation (collectively, “stock awards”). All awards (other than ISOs, which may be granted only to current employees of the Company) may be granted to employees, non-employee directors, and consultants of the Company and its subsidiaries and affiliates exceptaffiliates.

The number of shares of common stock available for ISOs, which can only be grantedissuance as of September 30, 2022, pursuant to current employeesfuture awards under the Company's 2020 Stock Plan is 7,504,724. The number of shares of the Company.Company's common stock reserved under the 2020 Stock Plan is subject to an annual increase on the first day of each fiscal year, beginning on July 1, 2021, equal to 3% of the total outstanding shares of common stock as of the last day of the immediately preceding fiscal year. The maximum number of shares of common stock that may be issued upon the exercise of ISO's will be 4,000,000. The shares of common stock covered by any award (including any award granted pursuant to the 2003 Stock Plan) that is forfeited, terminated, expired, or lapsed without being exercised or settled for cash will again become available for issuance under the 2020 Stock Plan. With respect to any award, if the exercise price and/or tax withholding obligations are satisfied by delivering shares to the Company (by actual delivery or attestation), or if the exercise price and/or tax withholding obligations are satisfied by withholding shares otherwise issuable pursuant to the award, the share reserve shall nonetheless be reduced by the gross number of shares subject to the award.

The Company accounts for its share-based compensation awards in accordance with ASC 718, Compensation—Stock Compensation (“ASC 718”) which requires all share-based compensation to be recognized in the income statement based on fair value and applies to all awards granted, modified, canceled, or repurchased after the effective date.

Total share-based compensation for stock awards included in selling, general, and administrative expense in ourthe condensed consolidated statements of comprehensive income was as follows:follows for the periods presented:

Three Months Ended September 30,Three Months Ended September 30,
(in thousands)(in thousands)20202019(in thousands)20222021
Share-based compensation related to:Share-based compensation related to:Share-based compensation related to:
Equity classified stock optionsEquity classified stock options$362 22 Equity classified stock options$852 $740 
Equity classified restricted stock units415 
Equity classified performance stock units128 
Total share-based compensation$905 $22 
Equity classified RSU'sEquity classified RSU's1,402 953 
Equity classified PSU'sEquity classified PSU's(57)392 
Equity classified PVU'sEquity classified PVU's358 — 
TotalTotal$2,555 $2,085 

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Stock OptionsThe stock options outstanding under the 2003 Stock Plan vest as to one-third after the vesting commencement date and as to 1/24 of the remaining shares subject to the stock option monthly thereafter, subject to the award recipient’s continued employment through the applicable vesting date. Upon a termination of employment for any reason other than for “Cause” (as defined in the 2003 Stock Plan), any unvested and outstanding stock options would generally be forfeited for no consideration, and any vested and outstanding stock options would remain exercisable for 90 days following the date of termination (and, in the case of a termination of employment due to death or disability, for 12 months following the date of termination). Stock options expire 10 years from the date of grant. The terms for ISO's and NSO's awarded in the 2020 Stock Plan are the same as in the 2003 Stock Plan with the exception that the options generally shall vest and become exercisable in four equal installments on each of the first four anniversaries of the grant date, subject to the award recipient’s continued employment through the applicable vesting date. Stock options are granted with an exercise price that is no less than 100% of the fair market value of the underlying shares on the date of the grant.

The fair value of each option (for purposes of calculation of share-based compensation) wascompensation expense) is estimated on the date of grant using the Black-Scholes-Merton option pricing formulamodel that uses assumptions determined atas of the date of the grant. Use of this option pricing model requires the input of subjective assumptions. These assumptions include
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estimating the length of time employees will retain their vested stock options before exercising them ("(“expected term"term”), the estimated volatility of the Company's common stock price over the expected term ("volatility"(“volatility”), the number of options that will ultimately not complete their vesting requirements ("forfeitures"(“assumed forfeitures”), the risk-free interest rate that reflects the interest rate at grant date on zero-coupon United States governmental bonds that have a remaining life similar to the expected term ("(“risk-free interest rate"rate”), and the dividend yield assumption which is based on the Company's dividend payment history and management's expectations of future dividend payments ("(“dividend yield"yield”). Changes in the subjective assumptions can materially affect the estimate of the fair value of share-based compensation and, consequently, the related amount recognized in the condensed consolidated statements of comprehensive income.

During the three months ended September 30, 2022, there were no stock options granted. The Company used the following weighted-average assumptions for the stock options granted during the three months ended September 30, 2020. There were no stock options granted during the three months ended September 30, 2019.period presented below:

Three Months Ended September 30,
20202021
Volatility25.0%30.0%
Risk-free interest rate0.3%0.9%
Dividend yield0%—%
Assumed forfeitures0%—%
Expected livesterm (in years)6.256.25
Weighted-average fair value (per share)$4.84$5.52

The following table summarizes stock option activity under the Stock Plans for the three months ended September 30, 2020:2022:

Number of OptionsWeighted- Average Exercise PriceWeighted- Average Remaining Contractual Term (in Years)Aggregate Intrinsic Value (in Thousands)Number of OptionsWeighted- Average Exercise PriceWeighted- Average Remaining Contractual Term (in Years)Aggregate Intrinsic Value (in Thousands)
Outstanding—June 30, 20204,067,417 $2.69 
Outstanding—June 30, 2022Outstanding—June 30, 20225,211,585 $9.14 
Options grantedOptions granted993,675 19.09 Options granted— — 
Options exercisedOptions exercised(440,428)0.86 Options exercised(1,116,624)0.53 
Options forfeited/expired/cancelledOptions forfeited/expired/cancelledOptions forfeited/expired/cancelled(63,579)12.76 
Outstanding—September 30, 20204,620,664 $6.39 5.92$64,536 
Vested and exercisable—September 30, 20202,970,757 $0.91 3.94$57,469 
Outstanding—September 30, 2022Outstanding—September 30, 20224,031,382 $11.47 8.19$
Vested and exercisable—September 30, 2022Vested and exercisable—September 30, 20221,474,693 $12.19 6.98$

As of September 30, 2020,2022, there was $6.2$7.7 million in unrecognized compensation cost related to unvested stock options granted, which is expected to be recognized over a weighted-average period of 3.582.56 years.

The Company received cash of $0.3$1.1 million and $1.7$2.2 million in connection with stock options exercised during the three months ended September 30, 20202022 and 2019,2021, respectively.

Restricted Stock—The Company grants RSU's to eligible employees, non-employee directors, and contractors. These awards generally vest over a period of one to four years. Fair value of the RSU's is determined based on the market price of the Company’s common stock at the grant date and share-based compensation expense is recognized over the requisite service period.

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Restricted StockThe following table summarizes restricted stock unit activity under the 2020 Stock Plan for the three months ended September 30, 2020:2022:

Number of Restricted Stock UnitsWeighted-Average Grant Date Fair Value
Unvested as of June 30, 2020150,000 $20.00 
Granted221,294 17.94 
Vested
Cancelled
Unvested as of September 30, 2020371,294 $18.77 
Number of Restricted Stock UnitsWeighted-Average Grant Date Fair Value
Unvested as of June 30, 2022810,310 $13.50 
Granted3,006,728 1.77 
Vested(131,682)17.72 
Forfeited(62,530)5.24 
Unvested as of September 30, 20223,622,826 $3.75 

As of September 30, 2020,2022, there was $6.4$11.9 million of unrecognized compensation cost related to unvested restricted stock units granted, which is expected to be recognized over a weighted-average period of 3.342.54 years.

Performance StockThe following table summarizes performance stock unit activity under the 2020 Stock Plan for the three months ended September 30, 2020:2022:

Number of Performance Stock UnitsWeighted-Average Grant Date Fair Value
Unvested as of June 30, 2020
Granted132,374 $17.92 
Vested
Cancelled
Unvested as of September 30, 2020132,374 $17.92 
Number of Performance Stock UnitsWeighted-Average Grant Date Fair Value
Unvested as of June 30, 2022(1)
13,293 $17.97 
Granted(1)
— — 
Vested— — 
Forfeited(5,236)18.58 
Performance adjustment(2)
(2,488)
Unvested as of September 30, 20225,569 $17.96 
(1) Reflects PSU’s at 100% achievement of predefined financial performance targets. If performance metrics are met, PSU’s will vest, at the end of a three-year performance period. The number of shares that could be earned for the fiscal year 2021 tranche will range from 0% to 150% of the target, and the number of shares that could be earned for the fiscal year 2022 tranche will range from 0% to 200% of the target.
(2) Represents adjustments to previously granted PSU’s to reflect changes in estimates of future financial performance against targets.

As of September 30, 2020,2022, there was $2.2less than $0.1 million of unrecognized compensation cost related to unvested performance stock units granted, which is expected to be recognized over a weighted-average period of 2.910.91 years.

Price-Vested Units—During the three months ended September 30, 2022 the Company issued PVU’s for which vesting is subject to the fulfillment of both a service period and the achievement of stock price hurdles during the relevant performance period. The awards are divided into four separate tranches, each with a different price hurdle which is measured as the average trading price over 60 calendar days on a rolling daily basis, over a performance period of five years. An employee is eligible to vest in one-third of the awards in each tranche after each year of service, but subject to the achievement of the stock-price hurdle attached to each tranche. As a result, share-based compensation will be recognized on a straight-line basis across twelve tranches over each tranche’s requisite service period, which is the greater of the derived service period and the explicit service period. The number of shares subject to each tranche of the PVU awards, as well as the stock price hurdles, service periods, and performance periods for each tranche are as follows:

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Number of Shares per TrancheGrant Date Fair Value (per Share)Stock Price Hurdle (per Share)Performance PeriodRequisite Service Period
Tranche 11,055,674 $1.52 $4.00 August 1, 2022 - August 1, 20271.39 years - 3 years
Tranche 21,055,648 $1.25 $7.50 August 1, 2022 - August 1, 20272.33 years - 3 years
Tranche 31,055,674 $1.11 $10.00 August 1, 2022 - August 1, 20272.66 years - 3 years
Tranche 41,055,648 $1.01 $12.50 August 1, 2022 - August 1, 20272.90 years - 3 years

The fair value of each PVU (for purposes of calculation of share-based compensation expense) is estimated using a Monte Carlo simulation valuation model that uses assumptions determined as of the date of the grant. Use of this model requires the input of subjective assumptions and changes in the subjective assumptions can materially affect the estimate of the fair value of share-based compensation and, consequently, the related amount recognized in the condensed consolidated statements of comprehensive income.

During the three months ended September 30, 2021, there were no PVU’s granted. The Company used the following weighted-average assumptions for the PVU’s granted during the period presented below:

Three Months Ended September 30,
2022
Share price as of grant date$1.80
Volatility79.3%
Risk-free interest rate2.6%
Cost of Equity10.6%
Dividend yield—%

As of September 30, 2022, there was $4.8 million of unrecognized compensation cost related to unvested PVU’s granted, which is expected to be recognized over a weighted-average period of 2.39 years.

ESPPThe purpose of the Company’s employee stock purchase plan (“ESPP”) is to provide the Company's eligible employees with an opportunity to purchase shares on the exercise date at a price equal to 85% of the fair market value of the Company’s common stock as of either the exercise date or the first day of the relevant offering period, whichever is lesser. During the three months ended September 30, 2022, and 2021, the Company issued 779,946 and 89,985 shares, respectively, to its employees, and as of September 30, 2022, there are 97,146 shares reserved for future issuance under the plan. The Company recorded share-based compensation expense related to the ESPP of $0.2 million and $0.1 million for the three months ended September 30, 2022 and 2021, respectively.

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11.10.REVENUES FROM CONTRACTS WITH CUSTOMERS

Disaggregation of Revenue from Contracts with Customers—The disaggregation of revenue by segment and product is depicted for the periods presented below, and is consistent with how the Company evaluates its financial performance:

Three Months Ended September 30,Three Months Ended September 30,
(in thousands)(in thousands)20202019(in thousands)20222021
Senior:Senior:Senior:
Commission revenue:Commission revenue:Commission revenue:
Medicare advantageMedicare advantage$48,731 $20,187 Medicare advantage$66,357 $80,083 
Medicare supplementMedicare supplement7,992 4,151 Medicare supplement116 1,604 
Prescription drug planPrescription drug plan615 376 Prescription drug plan91 269 
Dental, vision, and healthDental, vision, and health2,723 1,001 Dental, vision, and health335 3,216 
Other commission revenueOther commission revenue459 (52)Other commission revenue655 1,167 
Total commission revenueTotal commission revenue60,520 25,663 Total commission revenue67,554 86,339 
Production bonus and other revenue12,679 1,921 
Total other revenueTotal other revenue9,959 14,265 
Total Senior revenueTotal Senior revenue73,199 27,584 Total Senior revenue77,513 100,604 
Healthcare Services:Healthcare Services:
Total pharmacy revenueTotal pharmacy revenue41,093 4,467 
Total other revenueTotal other revenue1,974 1,516 
Total Healthcare Services revenueTotal Healthcare Services revenue43,067 5,983 
Life:Life:Life:
Commission revenue:Commission revenue:Commission revenue:
TermTerm19,376 18,584 Term15,376 16,246 
Final expenseFinal expense17,637 3,493 Final expense17,420 23,138 
Ancillary584 569 
Total commission revenueTotal commission revenue37,597 22,646 Total commission revenue32,796 39,384 
Production bonus and other revenue5,226 4,961 
Total other revenueTotal other revenue4,039 6,598 
Total Life revenueTotal Life revenue42,823 27,607 Total Life revenue36,835 45,982 
Auto & Home:Auto & Home:Auto & Home:
Total commission revenueTotal commission revenue8,613 9,589 Total commission revenue6,681 6,992 
Production bonus and other revenue925 463 
Total other revenueTotal other revenue401 477 
Total Auto & Home revenueTotal Auto & Home revenue9,538 10,052 Total Auto & Home revenue7,082 7,469 
Eliminations:Eliminations:Eliminations:
Total commission revenueTotal commission revenue(185)(76)Total commission revenue(696)(1,908)
Production bonus and other revenue(1,206)
Total other revenueTotal other revenue(1,317)(2,051)
Total Elimination revenueTotal Elimination revenue(1,391)(76)Total Elimination revenue(2,013)(3,959)
Total commission revenueTotal commission revenue106,545 57,822 Total commission revenue106,335 130,807 
Total production bonus and other revenue17,624 7,345 
Total pharmacy revenueTotal pharmacy revenue41,093 4,467 
Total other revenueTotal other revenue15,056 20,805 
Total revenueTotal revenue$124,169 $65,167 Total revenue$162,484 $156,079 

Contract BalancesAfter a policy is sold, theThe Company has no material additional or recurring obligationscontract assets related to the policyholder or thecommissions receivable from its insurance carrier. As such, there are no contract liabilities recorded in the consolidated balance sheets. As there is no activity in the contract asset balances other thancarrier partners, with the movement over time between long-term and short-term commissions receivable and accounts receivable as the policy is renewed a separate roll forward other than what is shown on the consolidated balance sheets is not relevant.Cumulative revenue catch-up adjustments related to changes in the estimates of transaction prices were not material for the three months ended September 30, 2020between long-term and 2019.short-term
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Production Bonusescommissions receivable and Other—Duringaccounts receivable, net being the three months ended September 30, 2020, the Company received advance payments of fiscal year 2021 marketing development funds, which will be amortized over the course of the year based on policies sold. As of September 30, 2020, there was an unamortized balance remaining of $19.2 million recordedmain activity, along with commission revenue adjustments from changes in other current liabilities in the consolidated balance sheet.estimates.

12.INCOME TAXESA roll forward of commissions receivable (current and long-term) is shown below for the period presented:

(in thousands)
Balance as of June 30, 2022$838,626 
Commission revenue from revenue recognized49,865 
Net commission revenue adjustment from change in estimate779 
Amounts recognized as accounts receivable, net(14,632)
Balance as of September 30, 2022$874,638 

For the three months ended September 30, 2020 and 2019,2022, the Company recognized income tax benefits of $1.1$0.8 million and $0.4 million, respectively, representing an effective tax rate of 413.5% and 20.7%, respectively. The differences net commission revenue adjustment from change in estimate includes adjustments from the Company’s federal statutory tax ratesreassessment of each of its cohorts’ transaction prices.

The Company has contract liabilities related to upfront payments received for commission revenue of $30.1 million and marketing development funds of $12.3 million for which the effective tax ratesperformance obligations have not yet been met, and is anticipated to be recognized over the next twelve months. As of September 30, 2022, $41.8 million and $0.6 million of the unamortized balances were recorded in contract liabilities and other liabilities, respectively, in the condensed consolidated balance sheets.

A roll forward of contract liabilities (current and long-term) is shown below for the period presented:

(in thousands)
Balance as of June 30, 2022$3,404 
Other revenue from revenue recognized(1,936)
Amounts recognized as contract liabilities40,995 
Balance as of September 30, 2022$42,463 

11.INCOME TAXES

For the three months ended September 30, 2020, were primarily related2022 and 2021, the Company recognized income tax benefit of $13.6 million and $16.4 million, respectively, representing effective tax rates of 24.3% and 25.4%, respectively. The differences from our federal statutory tax rate to discrete items impacting the quarter. The effective tax rate for the three months ended September 30, 2019, was2022, were primarily impacted byrelated to state income taxes. The differences from our federal statutory tax rate to the effective tax rate for the three months ended September 30, 2021, were primarily related to state income taxes, and non-deductible meals and entertainment expenses, partially offset by state tax credits such as the Kansas High Performance Incentive Program (“HPIP”) tax credits..

Assessing the realizability of the Company’s deferred tax assets is dependent upon several factors, including analysis of the likelihood and amount, if any,Company’s four sources of future taxable income in relevant jurisdictions during the periods in which those temporary differences become deductible. The Company forecasts taxable income by considering all available positive and negative evidence, including historical data and future plans and estimates. These assumptions require significant judgment about future taxable income. As a result, the amount of deferred tax assets considered realizable is subject to adjustment in future periods if estimates of future taxable income change.listed under ASC 740, Income Taxes. The Company continues to recognizeevaluate the realizability of its net deferred tax assets as of September 30, 2020, as2022, it believes it is more likely than not that the net deferred tax assets will be realized. The Company recognizes a significant deferred tax liability due to the timing of recognizing revenue when a policy is sold, while revenue recognition for tax purposes is not recognized until future renewal commission payments are received. This deferred tax liability is a source of income that can be used to support the realizability of the Company’s deferred tax assets. As such, the Company does not believe a valuation allowance is necessary as of September 30, 2020, and will continue to evaluate in the future as circumstances may change.

13.12.NET INCOME (LOSS)LOSS PER SHARE

The Company calculates net incomeloss per share as defined by ASC Topic 260, Earnings per Share(“ASC 260”). Basic net incomeloss per share (“Basic EPS”) is computed by dividing net incomeloss attributable to common shareholders by the weighted-average common stock outstanding during the respective period. Net income attributable to common shareholders is computed by deducting both the dividends declared in the period on preferred stock and the dividends accumulated for the period on cumulative preferred stock from net income. Diluted net incomeloss per share (“Diluted EPS”) is computed by dividing net incomeloss attributable to common and common equivalent shareholders by the total of
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the weighted-average common stock outstanding and common equivalent shares outstanding during the respective period. For the purpose of calculating the Company’s Diluted EPS, common equivalent shares outstanding include the conversion of the preferred stock on an 8:1 ratio, as the rights and privileges dictate as such and common shares issuable upon the exercise of outstanding employee stock options.options, unvested RSU's, PSU’s assuming the performance conditions are satisfied as of the end of the reporting period, PVU’s assuming market conditions are satisfied as of the end of the reporting period, and common shares issuable upon the conclusion of each ESPP offering period. The number of common equivalent shares outstanding has been determined in accordance with the if-converted method for the preferred stock and the treasury stock method for employee stock options, RSU's, PSU’s, PVU’s, and common stock issuable pursuant to the ESPP to the extent they are dilutive. Under the treasury stock method, the exercise price paid by the option holder and future share-based compensation expense that the Company has not yet recognized are assumed to be used to repurchase shares.

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The following table sets forth the computation of net income (loss)loss per share for the three months ended September 30:periods presented:

(in thousands, except per share amounts)20202019
Basic:
Numerator:
Net income (loss)$837 $(1,688)
Less: dividends declared on Series A, B, C & D preferred stock
Less: cumulative dividends on Series D preferred stock(3,025)
Net income (loss) attributable to common shareholders837 (4,713)
Denominator:
Weighted-average common stock outstanding162,448 87,516 
Net income (loss) per share—basic:$0.01 $(0.05)
Diluted:
Numerator:
Net income (loss) attributable to common shareholders$837 $(4,713)
Add: dividends declared on Series A, B & C preferred stock
Add: dividends declared on Series D preferred stock
Add: cumulative dividends on Series D preferred stock(2)
Add: mark-to-market adjustment on earnout liability(1)
Net income (loss) attributable to common and common equivalent shareholders837 (4,713)
Denominator:
Weighted-average common stock outstanding162,448 87,516 
Series A, B & C preferred stock outstanding(2)
Series D preferred stock outstanding(2)
Stock options outstanding to purchase shares of common stock(2)
2,744 
Contingently issuable shares(1)
Total common and common equivalent shares outstanding165,192 87,516 
Net income (loss) per share—diluted:$0.01 $(0.05)

Three Months Ended September 30,
(in thousands, except per share amounts)20222021
Basic:
Numerator:
Net loss attributable to common shareholders$(42,484)$(48,232)
Denominator:
Weighted-average common stock outstanding164,824 163,692 
Net loss per share—basic:$(0.26)$(0.29)
Diluted:
Numerator:
Net loss attributable to common and common equivalent shareholders$(42,484)$(48,232)
Denominator:
Weighted-average common stock outstanding164,824 163,692 
Stock options outstanding to purchase shares of common stock including unvested RSU's and from the ESPP(1)
— — 
Total common and common equivalent shares outstanding164,824 163,692 
Net loss per share—diluted:$(0.26)$(0.29)
(1) Excluded from the computation of net income per share-diluted for the three months ended September 30, 2020, because the effect would have been anti-dilutive.

(2) Excluded from the computation of net loss per share-diluted for the three months ended September 30, 2019,2022 and 2021, because the effect would have been anti-dilutive.

The numberweighted average potential shares of outstanding anti-dilutive sharescommon stock that were excluded from the computationcalculation of diluted net income (loss)loss per share consisted of the followingshare-diluted because including them would have been anti-dilutive are as follows for the three months ended September 30:periods presented:

(in thousands)20202019
Series A, B & C preferred stock outstanding12,071 
Series D preferred stock outstanding32,000 
Stock options outstanding to purchase shares of common stock5,972 
Contingently issuable shares551 
Total551 50,043 
Three Months Ended September 30,
(in thousands)20222021
Stock options outstanding to purchase shares of common stock including unvested RSU's and from the ESPP7,779 4,683 

The weighted average potential shares of common stock that were excluded from the calculation of net loss per share-diluted because the performance or market conditions associated with these awards were not met are as follows for the periods presented:

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Three Months Ended September 30,
(in thousands)20222021
Shares subject to outstanding PVU’s4,223 — 
Shares subject to outstanding PSU's329 
Total4,229 329 
14.
13.SEGMENT INFORMATION

The Company’s operating and reportable segments have been determined in accordance with ASC 280, Segment Reporting (“ASC 280”). ThePrior to the first quarter of fiscal 2023, the Company currently has 3had reported financial results under three reportable segments: i) Senior, ii) Life, and iii) Auto & Home, which representHome. Effective July 1, 2022, as a result of a change in strategic direction established for fiscal year 2023, the three main types of insurance products soldfinancial information available and the operating results that are regularly reviewed by the Company. TheCompany’s chief operating decision maker (“CODM”) to make decisions about resources to be allocated to the segments and assess its performance have also changed with the financial information related to Healthcare Services, which includes SelectRx and Population Health, now available and reviewed by our CODM separately from the remainder of the Senior segment primarily sells senior Medicare-related health insurance,reportable segment. As a result, the Company now reflects four reportable segments: i) Senior, ii) Healthcare Services, iii) Life, segment primarily sells term life insurance and final expense policies, and theiv) Auto & Home, segment primarily sells individual automobile and homeowners’ insurance. In addition, theall prior periods have been restated to reflect four reportable segments.

The Company accounts forincludes non-operating activity, share-based compensation expense, certain intersegment eliminations, and the costs of providing corporate and other administrative services in its administrative division in Corporate & Eliminations. These services and activities are not directly identifiable with the Company’s reportable segments and are shown in the tables below to reconcile the reportable segments to the condensed consolidated financial statements. The Company has not aggregated any operating segments together to representinto a reportable segment.

The Company reports segment information based on how its chief operating decision maker (“CODM”) regularly reviews its operating results, allocates resources, and makes decisions regarding business operations. The performance measuresCosts of the segments include total revenue, and Adjusted EBITDA because management believes that such information is the most relevant in evaluating the resultscost of the respective segments relative to other entities that operate in the same industries.

Costs ofgoods sold-pharmacy revenue, marketing and advertising, selling, general, and administrative,and technical development operating expenses that are directly attributable to a segment are reported within the applicable segment. Indirect costs of revenue, marketing and advertising, selling, general, and administrative, and technical development operating expenses are allocated to each segment based on varying metrics such as headcount. Adjusted EBITDA is calculated as total revenue for the applicable segment less direct and allocated costs of revenue, cost of goods sold, marketing and advertising, technical development, and selling, general, and administrative operating costs and expenses, excluding depreciation and amortization expense; gain or loss on disposal of property, equipment, and software; share-based compensation expense; restructuring expenses; and non-recurring expenses such as severance payments and transaction costs. Our CODM does not separately evaluate assets by segment; therefore, assets by segment are not presented.

The following table presents information about the reportable segments for the three months ended September 30, 2020:

(in thousands)SeniorLifeAuto & HomeCorp & ElimsConsolidated
Revenue$73,199 $42,823 $9,538 $(1,391)$124,169 
Operating expenses(64,297)(32,346)(5,922)(9,518)(1)(112,083)
Other expenses, net(21)(21)
Adjusted EBITDA$8,902 $10,477 $3,616 $(10,930)12,065 
Share-based compensation expense(924)
Non-recurring expenses (2)
(438)
Fair value adjustments to contingent earnout obligations(759)
Restructuring expenses(21)
Depreciation and amortization(3,347)
Loss on disposal of property, equipment, and software(82)
Interest expense, net(6,761)
Income tax benefit1,104 
Net income$837 

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(1) Operating expenses in the Corp & Elims division primarily include $6.6 million in salaries and benefits for certain general, administrative, and IT related departments and $3.0 million in professional services fees.

(2) These expenses consist of non-restructuring severance expenses, costs related to the acquisition of InsideResponse, and expenses related to business continuity in response to the COVID-19 pandemic.

The following table presents information about the reportable segments for the three months ended September 30, 2019:2022:

(in thousands)SeniorLifeAuto & HomeCorp & ElimsConsolidated
Revenue$27,584 $27,607 $10,052 $(76)$65,167 
Operating expenses(29,523)(21,789)(7,562)(5,413)(1)(64,287)
Other expenses, net(13)(13)
Adjusted EBITDA$(1,939)$5,818 $2,490 $(5,502)867 
Share-based compensation expense(22)
Non-recurring expenses(2)
(832)
Restructuring expenses
Depreciation and amortization(1,440)
Gain on disposal of property, equipment, and software
Interest expense(705)
Income tax benefit440 
Net loss$(1,688)
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(in thousands)SeniorHealthcare ServicesLifeAuto & HomeCorp & ElimsConsolidated
Revenue$77,513 $43,067 $36,835 $7,082 $(2,013)(1)$162,484 
Operating expenses(81,366)(54,854)(31,811)(4,640)(17,446)(2)(190,117)
Other income (expense), net— — 201 (1)(42)158 
Adjusted EBITDA$(3,853)$(11,787)$5,225 $2,441 $(19,501)(27,475)
Share-based compensation expense(2,630)
Transaction costs(3)
(2,126)
Depreciation and amortization(6,802)
Loss on disposal of property, equipment, and software(325)
Interest expense, net(16,736)
Income tax benefit13,610 
Net loss$(42,484)
(1) Revenue in the Corp & Elims division represents intercompany revenue eliminated between segments primarily for lead generation referrals from InsideResponse (within Senior) to the other segments.
(2) Operating expenses in the Corp & Elims division primarily include $3.2$12.1 million in salaries and benefits for certain general, administrative, and IT related departments and $1.6$4.6 million in professional services fees.

(2) (3) These expenses primarily consist of one-time consulting expenses associated with adopting ASC 606, non-recurring compensation to certain former board members, non-restructuring severance expenses, and costs related to our IPO.the Fourth Amendment to the Senior Secured Credit Facility.

The following table presents information about the reportable segments for the three months ended September 30, 2021:

(in thousands)SeniorHealthcare ServicesLifeAuto & HomeCorp & ElimsConsolidated
Revenue$100,604 $5,983 $45,982 $7,469 $(3,959)(1)$156,079 
Operating expenses(129,645)(9,913)(45,128)(6,095)(13,084)(2)(203,865)
Other expenses, net— — — — (102)(102)
Adjusted EBITDA$(29,041)$(3,930)$854 $1,374 $(17,145)(47,888)
Share-based compensation expense(2,215)
Non-recurring expenses (3)
(554)
Depreciation and amortization(5,103)
Loss on disposal of property, equipment, and software(350)
Interest expense, net(8,535)
Income tax benefit16,413 
Net loss$(48,232)
(1) Revenue in the Corp & Elims division represents intercompany revenue eliminated between segments primarily for lead generation referrals from InsideResponse (within Senior) to the other segments.
(2) Operating expenses in the Corp & Elims division primarily include $10.4 million in salaries and benefits for certain general, administrative, and IT related departments and $4.7 million in professional services fees.
(3) These expenses primarily consist of costs related to the acquisitions of Express Med Pharmaceuticals and Simple Meds.

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Revenues from each of the reportable segments are earned from transactions in the United States and follow the same accounting policies used for the Company’s condensed consolidated financial statements. All of the Company’s long-lived assets are located in the United States. For the three months ended September 30, 2020,2022, two insurance carrier customers, fromwhich provided revenue to both Senior and one from Life,Healthcare Services, accounted for 20%, 15%,16% and 10%11% of total revenue, respectively.revenue. For the three months ended September 30, 2019, two2021, four insurance carrier customers, three from Senior and one from Life, accounted for 17%, 16%15%, 11%, and 11% of total revenue, respectivelyrespectively.

15.RELATED-PARTY TRANSACTIONS

The Company purchases leads from InsideResponse which was previously owned in part by individuals who are related to one of the Company’s shareholders or are members of the Company's management. On May 1, 2020, the Company acquired 100% of the outstanding membership units of InsideResponse for an aggregate purchase price of up to $65.0 million (subject to customary adjustments) as set forth in the Merger Agreement. Refer to Note 2 to the consolidated financial statements for further details. Prior to the acquisition, the Company incurred $2.8 million in lead costs with InsideResponse for the three months ended September 30, 2019, which were recorded in marketing and advertising expense in the consolidated statement of comprehensive income.

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ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

You should read the following discussion and analysis of our financial condition and result of operations together with our condensed consolidated financial statements and footnotes included elsewhere in this Quarterly Report on Form 10-Q. In addition to historical information, this discussion and analysis contains forward-looking statements that involve risks, uncertainties, and assumptions. The forward-looking statements are not historical facts, but rather are based on current expectations, estimates, assumptions, and projections about our industry, business and future financial results. Please refer to a discussion of the Company’s forward-looking statements and associated risks in “Cautionary Note Regarding Forward-Looking Statements” in our 2022 Annual Report. Our actual results may differ materially from those discussed below. Factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors” in our most recent Form 10-K.2022 Annual Report and in Part II, Item 1A hereof.

Correctionof Previously Issued Condensed Consolidated Financial Statements

Subsequent to the issuance of the Company’s financial statements as of and for the year ended June 30, 2021, the Company determined that the provision for first year commission revenue for certain final expense policies offered by certain of its insurance carrier partners should have been accrued based on a higher lapse rate. This misstatement was initially thought to be isolated to an error in the lapse rate for one of its insurance carrier partners, as disclosed in the Company’s Quarterly Report on Form 10-Q for the quarter ended December 31, 2021. However, during the three months ended June 30, 2022, it was determined that the lapse rate for other insurance carrier partners were also incorrect, resulting in an additional misstatement being identified. See Note 1 to the condensed consolidated financial statements for additional information related to the correction, including descriptions of the misstatements and the impacts to our condensed consolidated financial statements. In addition, we have corrected certain previously reported financial information for the three months ended September 30, 2021, in this Item 2, Management’s Discussion and Analysis of Financial Condition and Results of Operations.

Company Overview

Our Business.We are a leading technology-enabled, direct-to-consumer (“DTC”) distribution platform thatfor insurance products and healthcare services. Our insurance distribution business, which has operated continuously for over 35 years, provides consumers with a transparent and convenient venue to shop for complex senior health, life, and auto &automobile and home insurance policies from a curated panel of the nation’s leading insurance carriers. As an insurance distributor, we do not insure the consumer, but rather identify consumers looking to acquire insurance products and place these consumers with insurance carrier partners that provide these products and, inproducts. In return, we earn commissions from our insurance carrier partners for the policies we sell on their behalf. Because we are not the issuer of the insurance policy to the consumer, we bear no underwriting risks. Our proprietary technology allows us to take a broad funnel approach to marketing by analyzing and identifying high qualityhigh-quality consumer leads sourced from a wide variety of online and offline marketing channels. Our primary sources of leads includechannels including search engine marketing,engines, radio, television, and third-party marketing partners. We monitor our acquisition costs to dynamically allocate our marketing spend to the most attractive channel,channels, benefiting from over thirty years of data accumulated through our proprietary, purpose-built technologies. Our advanced workflow processing system scores each acquired lead in real-time,real time, matching it with ana sales agent whom we determine is best suited to meet the consumer’s need. Our platform then captures and utilizes our experience to further build upon the millions of data points that feed our marketing algorithms, which further enhancesenhancing our ability to deploy subsequent marketing dollars efficiently and target more high-quality consumer leads. We have built our business model to maximize commissions collected over the life of an approved policy less
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the cost of acquiring the business, a metric we refer to as policyholder lifetime value and which is a key component to our overall profitability.

Our unique platform has enabled us to expand our distribution business in recent years to include additional products beyond insurance policies. In interacting with thousands of consumers over the years, we identified a large opportunity to leverage our existing database and distribution model to improve access to healthcare services for our consumers. In addition to improving consumers’ health outcomes, this service creates deeper relationships with our insurance carrier partners by increasing policy persistency and, in turn, reducing their overall costs. Additionally, we offer pharmacy services through our closed-door, long-term care pharmacy, which offers essential prescription medications, OTC medications, customized medication packaging, medication therapy management, and other consultative services.

We evaluate our business using the following threefour segments:

SelectQuote Senior (“Senior”), our fastest growing and largest segment, was launched in 2010 and provides unbiased comparison shopping for Medicare Advantage (“MA”) and Medicare Supplement (“MS”) insurance plans as well as prescription drug plan,and dental, vision, and hearing (“DVH”) plans, and critical illness products. We represent approximately 1521 leading, nationally-recognized insurance carrier partners, including Humana, UnitedHealthcare, Wellcare, and Aetna.Humana. MA and MS plans accounted for 70%85% and 77% of our approved Senior policies for the three months ended September 30, 20202022 and 2019,2021, respectively, with other ancillary type policies including prescription drug and dental, vision and hearing ("DVH") plans, accounting for the majority of the remainder.

SelectQuote Healthcare Services, launched in 2021, includes SelectRx and Population Health, and was previously included under the Senior segment (refer to Note 13 to the condensed consolidated financial statements for further information on the change in segments). Through SelectRx, we provide simple solutions for prescription drug management and support with a personalized approach to streamline the process of managing multiple medications for seniors with chronic conditions. SelectRx has developed a pill pack solution that is customized to the unique needs of each patient, focusing on individual multi-dosages by day and time. SelectRx uses a high-touch, technology-driven approach to provide superior customer service and achieve improved medication adherence. Population Health contracts with insurance carriers to perform health risk assessments (“HRA”) on potential new members to determine how Population Health’s value-based care (“VBC”) partners can help members improve health outcomes. Consumers receive one-on-one assistance from our customer success agents who help patients understand the benefits available under their health plans and connect them with additional healthcare related resources. We believe that offering these services through SelectRx and Population Health to our existing MA consumers helps drive customer satisfaction and increase policy persistency, which, in turn, reduces costs for our insurance carrier partners.

Life (“Life”) is one of the country’s largest and most established DTC insurance distributors for term life insurance, having sold over 1.752.1 million policies nationwide since our founding in 1985. Our platform provides unbiased comparison shopping for life insurance products such as term life, final expense, and other ancillary products including term life, guaranteed issue, final expense,like critical illness, accidental death, and juvenile insurance. We represent approximately 1522 leading, nationally-recognized insurance carrier partners, with many of these relationships exceeding 15 years. Term and permanent life productspolicies accounted for 48%40% and 81%31% of new premium within the Life segment for the three months ended September 30, 20202022 and 2019,2021, respectively, with final expense policies accounting for 50%60% and 17%69% for the three months ended September 30, 20202022 and 2019,2021, respectively.

SelectQuote Auto & Home (“Auto & Home”) was foundedlaunched in 2011 as an unbiased comparison shopping platform for auto, home, and specialty insurance lines. We offerOur platform provides unbiased comparison shopping for insurance products includingsuch as homeowners, auto,
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dwelling fire, and other ancillary insurance products underwritten by approximately 3022 leading, nationally-recognized insurance carrier partners. Homeowners and 12-month auto products accounted for 80%75% and 78%77% of new premium within the Auto & Home segment for the three months ended September 30, 20202022 and 2019,2021, respectively, with six-month auto, dwelling fire, and other products accounting for thea majority of the remainder.

The three months ended September 30 referenced throughout the commentary below refers to the first quartersquarter and fiscal year-to-date performance of our fiscal years ending on June 30, 20212023 and 2020.2022.
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Key Business and Operating Metrics by Segment

In addition to traditional financial metrics, we rely upon certain business and operating metrics to estimate and recognize commission revenue, evaluate our business performance, and facilitate our operations. In our Senior, segment, our primary product, Medicare Advantage, pays us flat commission rates based on the number of policies we sell on behalf of our insurance carrier partners. Therefore, we have determined that units and unit metrics are the most appropriate measures to evaluate the performance of Senior. For Healthcare Services, our primary source of revenue is pharmacy revenue from SelectRx, so the Senior segment.total number of SelectRx members is the most appropriate measure used to evaluate the performance of Healthcare Services. In our Life and Auto & Home, segments, we are typically paid a commission that is a percent of the premium that we generate for our insurance carrier partners. Therefore, we have determined that premium-based metrics are the most relevant measures to evaluate the performance of these segments. Below are the most relevant business and operating metrics for each segment:

Senior

Submitted Policies

Submitted policies are counted when an individual completes an application with our licensed agent and provides authorization to them to submit it to the insurance carrier partner. The applicant may have additional actions to take before the application will be reviewed by the insurance carrier, such as providing additional information.carrier.

The following table shows the number of submitted policies for the three months ended September 30:periods presented:

Three Months Ended September 30,
2020201920222021
Medicare AdvantageMedicare Advantage47,991 20,851 Medicare Advantage90,028 95,789 
Medicare SupplementMedicare Supplement7,276 3,501 Medicare Supplement665 1,812 
Dental, Vision and Hearing20,042 9,925 
Dental, Vision, and HearingDental, Vision, and Hearing16,334 28,604 
Prescription Drug PlanPrescription Drug Plan2,425 1,527 Prescription Drug Plan364 873 
OtherOther1,883 669 Other2,026 3,562 
TotalTotal79,617 36,473 Total109,417 130,640 

Total submitted policies increased by 118%for all products decreased 16% for the three months ended September 30, 2020,2022, compared to the three months ended September 30, 2019.2021, in line with our updated operating strategy to reduce the Senior distribution business and focus resources on Healthcare Services. The increase was driven primarily by a 130% increase in MA submitted policies and a 102% increase in dental, vision and hearing submitted policies. The overall increase in submitted policies for Senior products was primarily due to an increase in the number of average productive agents we employ and an increase in productivity per agent. Duringdecreased 7% during the three months ended September 30, 2020, we increased the number of average productive agents by 100% and increased the productivity per productive agent by 8% from2022, compared to the three months ended September 30, 2019. The2021, but was partially offset by a 14% increase in productivity was driven by improvements in agentoverall close rates due to an increased focus on agent training and enhancements to our agent workflow and desktop.development.

Approved Policies

Approved policies represents the number of submitted policies that were approved by our insurance carrier partners for the identified product during the indicated period. Not all approved policies will go in force.
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The following table shows the number of approved policies for the three months ended September 30:periods presented:

20202019
Medicare Advantage42,473 18,479 
Medicare Supplement6,325 2,626 
Dental, Vision and Hearing16,239 7,294 
Prescription Drug Plan2,632 1,502 
Other1,824 418 
Total69,493 30,319 
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Three Months Ended September 30,
20222021
Medicare Advantage83,173 84,116 
Medicare Supplement500 1,398 
Dental, Vision and Hearing12,275 22,223 
Prescription Drug Plan390 868 
Other1,662 2,880 
Total98,000 111,485 

In general, the relationship between submitted policies and approved policies has been steady over time. Therefore, factors impacting the number of submitted policies also impact the number of approved policies.

Total approved policies increased by 129%for all products decreased 12% for the three months ended September 30, 2020,2022, compared to the three months ended September 30, 2019. The increase was driven primarily by a 130% increase2021, in MA approved policies, 123% increase in dental, visionline with our updated operating strategy to reduce the Senior distribution business and hearing approved policies and a 141% increase in Medicare Supplement approved policies.focus resources on Healthcare Services. Fluctuations in approved policies are normally in direct correlation to submitted policies; therefore, the increaseshowever, due to our increased focus on agent training and development, we experienced a 5% increase in the number of core and flex productive agents andsubmitted-to-approved conversion rate for the increased agent productivity noted above, also resulted in the increase in approved policiesthree months ended September 30, 2022, compared to the three months ended September 30, 2019.2021.

Lifetime Value of Commissions per Approved Policy

The lifetime value of commissions (the “LTV”) per approved policy represents commissions estimated to be collected over the estimated life of an approved policy based on multiple factors, including but not limited to, contracted commission rates, carrier mix, and expected policy persistency with applied constraints. The LTV per approved policy is equal to the sum of the commission revenue due upon the initial sale of a policy, and when applicable, an estimate of future renewal commissions. The estimate of the future renewal commissions is determined using contracted renewal commission rates constrained by a persistency-adjusted 10-year renewal period based on a combination of our historical experience and available insurance carrier historical experience to estimate renewal revenue only to the extent probable that a material reversal in revenue would not be expected to occur. These factors may result in varying values from period to period. The LTV per approved policy represents commissions only from policies sold during the period. That figure excludes renewals during the period from policies originally sold in a prior period with insurance carrier partners whose contracts preclude us from recognizing variable consideration for estimated renewal commissions andperiod; it does not include any updated estimates of prior period variable consideration based on actual policy renewals in the current period.

The following table shows the LTV per approved policy for the three months ended September 30:periods presented:

Three Months Ended September 30,
2020201920222021
Medicare AdvantageMedicare Advantage$1,168 $1,163 Medicare Advantage$780 $978 
Medicare SupplementMedicare Supplement1,274 1,275 Medicare Supplement1,132 1,439 
Dental, Vision and HearingDental, Vision and Hearing168 137 Dental, Vision and Hearing68 152 
Prescription Drug PlanPrescription Drug Plan240 264 Prescription Drug Plan233 310 
OtherOther135 (91)Other74 111 

The LTV per Medicare Advantage and Medicare SupplementMA approved polices were flatpolicy decreased 20% for the three months ended September 30, 2020,2022, compared to the three months ended September 30, 2019. Medicare Advantage's2021. The MA LTV was negatively impacted by lower persistency rates, which includes an increase in constraint and higher provision for renewal year lapse rates; higher provision for first year lapse rates; and carrier mix, somewhat offset by higher commission rates somewhat offset by lower MA persistency rates. Medicare Supplement's LTV was impacted by lower MS persistency rates offset by a carrier mix shift of policies to carriers that pay us higher commissions.



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Healthcare Services

The total number of SelectRx members represents the amount of active customers to which an order has been shipped, as this is the primary key driver of revenue for Healthcare Services.

The following table shows the total number of SelectRx members for the periods presented:

Three Months Ended September 30,
20222021
Total SelectRx Members32,596 5,006 

The total number of SelectRx members increased 551% for the three months ended September 30, 2022, compared to the three months ended September 30, 2021, due to our increased focus on the growth of Healthcare Services.

Combined Senior and Healthcare Services - Consumer Per Unit Economics

PerThe opportunity to leverage our existing database and distribution model to improve access to healthcare services for our consumers has created a need for us to review our key metrics related to our per unit economics. As we think about the revenue and expenses for Healthcare Services, we note that they are derived from the marketing acquisition costs associated with the sale of an MA or MS policy, some of which costs are allocated directly to Healthcare Services, and therefore determined that our per unit economics measure should include components from both Senior and Healthcare Services. See details of revenue and expense items included in the calculation below.

Combined Senior and Healthcare Services consumer per unit economics represents total Medicare AdvantageMA and Medicare Supplement commissions,MS commissions; other product commissions,commissions; other revenues, including revenues from Healthcare Services; and costsoperating expenses associated with the Senior segment,and Healthcare Services, each shown as per number of approved Medicare AdvantageMA and Medicare Supplement approvedMS policies over a given time period. Management assesses the business on a per unitper-unit basis to help ensure that the revenue opportunity associated with a successful policy sale is attractive relative to the marketing acquisition cost. All perBecause not all acquired leads result in a successful policy sale, all per-policy metrics are based on approved policies, which is athe measure that triggers revenue recognition.

The Medicare AdvantageMA and Medicare SupplementMS commission per MA/MS policy represents the LTV for policies sold in the period. Other commission per MA/MS policy represents the LTV for other products sold in the period, including dental, vision and hearing,DVH prescription drug plan, and other products, which management views as additional commission revenue on our agents’ core function of MA/MS policy sales. OtherPharmacy and other revenue per MA/MS policy represents therevenue from Healthcare Services, production bonuses, renewalsmarketing development funds, lead generation revenue, and adjustments from policies originally sold in a prior period with insurance carrier partners whose contracts preclude us from recognizing variable consideration for estimated renewal commissions and updated estimatesthe Company’s reassessment of prior period variable consideration based on actual policy renewals in the current period.its cohorts’ transaction prices. Total operating expenses per MA/MS policy representrepresents all of the operating expenses within the Senior segment.and Healthcare Services. The Revenuerevenue to customer acquisition cost (“CAC”) multiple represents total revenue per MA/MS policy as a multiple of total marketing acquisition cost, which represents the direct costs of acquiring leads which isleads. These costs are included in marketing and advertising expense within the total operating expenses per MA/MS policy.

The following table shows combined Senior and Healthcare Services consumer per unit economics for the periods presented. Based on the seasonality of the Senior segment and the fluctuations between quarters, we believe that the most relevant view of per unit economics is on a rolling 12-month basis. All per MA/MS policy metrics below are based on the sum of approved MA/MS policies, as both products have similar commission profiles. These metrics are the basis on which management assesses the business:

Twelve Months Ended September 30,
(dollars per approved policy):20202019
Medicare Advantage and Medicare Supplement approved policies271,199 132,089 
Medicare Advantage and Medicare Supplement commission per MA / MS policy$1,282 $1,280 
Other commission per MA/MS policy48 65 
Other per MA / MS policy171 159 
Total revenue per MA / MS policy1,501 1,504 
Total operating expenses per MA / MS policy(924)(850)
Adjusted EBITDA per MA / MS policy (1)
$577 $654 
Adjusted EBITDA Margin per MA / MS policy (1)38 %43 %
Revenue / CAC multiple3.5X4.0X

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Twelve Months Ended September 30,
(dollars per approved policy):20222021
Medicare Advantage and Medicare Supplement approved policies665,358 526,212 
Medicare Advantage and Medicare Supplement commission per MA/MS policy$902 $1,223 
Other commission per MA/MS policy22 37 
Pharmacy and other revenue per MA/MS policy(4)189 
Total revenue per MA/MS policy920 1,449 
Total operating expenses per MA/MS policy(1,185)(1,065)
Adjusted EBITDA per MA/MS policy (1)
$(265)$384 
Adjusted EBITDA Margin per MA/MS policy (1)
(29)%27 %
Revenue/CAC multiple 1.8X2.8X
(1) These financial measures are not calculated in accordance with GAAP. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Non-GAAP Financial Measures” for information regarding our use of these non-GAAP financial measures and a reconciliation of such measures to their nearest comparable financial measures calculated and presented in accordance with GAAP.

Total revenue per MA/MS policy was flatdecreased 37% for the threetwelve months ended September 30, 2020,2022, compared to the threetwelve months ended September 30, 2019,2021, with the decrease due to the lower Senior LTV and the downward Senior revenue adjustments from a decreasechange in the amountestimate of other ancillary insurance policies sold as a percent of MA/MS policies, and lower marketing development funds received per approved MA/MS policy due to a shiftMA cohort transaction prices discussed in mix towards carriers that do not pay us marketing development funds, offset by higher advertising revenue associated with InsideResponse.our Annual Report. Total cost per policy increased 9%11% for the threetwelve months ended September 30, 2020,
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2022, compared to the threetwelve months ended September 30, 2019,2021, driven by an increase in the operating expenses from Healthcare Services due to an increasethe growth of the business over the last twelve months, offset by a decrease in our marketing and advertising expense consistent with our strategy to drive higher absolute Revenue and Adjusted EBITDA with slightly lower Adjusted EBITDA margin.costs over the last three quarters.

Life

Life premium represents the total premium value for all policies that were approved by the relevant insurance carrier partner and for which the policy document was sent to the policyholder and payment information was received by the relevant insurance carrier partner during the indicated period. Core premiums are for term life and permanent life insurance policies while ancillary premiums are for various products, other than final expense. Because our commissions are earned based on a percentage of total premium, total premium volume for a given period is the key driver of revenue for our Life segment.Life.

The following table shows core,term and final expense and ancillary premiums for the three months ended September 30:periods presented:

Three Months Ended September 30,
(in thousands):(in thousands):20202019(in thousands):20222021
Core Premiums$18,565 $18,380 
Term PremiumsTerm Premiums$15,098 $15,510 
Final Expense PremiumsFinal Expense Premiums19,450 3,916 Final Expense Premiums22,364 34,052 
Ancillary Premiums657 501 
TotalTotal$37,462 $49,562 

Total coreterm premiums were up slightlydecreased 3% for the three months ended September 30, 2020,2022, compared to the three months ended September 30, 2019. However, the2021, in line with our updated operating strategy to stabilize Life volume and focus resources on Healthcare Services. The number of policies sold declined 4%,11% driven by a lower average agent headcount, which was somewhat offset by a 5%9% increase in the average premium per policy sold. Final expense premiums increased 397%decreased 34% for the three months ended September 30, 2020,2022, compared to the three months ended September 30, 2019, due to2021, driven by a significant increase in the number of agents selling final expense policies.lower average agent headcount.


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Auto & Home

Auto & Home premium represents the total premium value of all new policies that were approved by our insurance carrier partners during the indicated period. Because our commissions are earned based on a percentage of total premium, total premium volume for a given period is the key driver of revenue for our Auto & Home segment.Home.

The following table shows premiums for the three months ended September 30:periods presented:

Three Months Ended September 30,
(in thousands):(in thousands):20202019(in thousands):20222021
PremiumsPremiums$16,900 $17,286 Premiums$11,549 $13,258 

Total premiums decreased 2%13% for the three months ended September 30, 20202022, compared to the three months ended September 30, 2019, primarily due2021, in line with our updated operating strategy to our strategic shift of agents fromstabilize Auto & Home to our Seniorvolume and Life divisions.focus resources on Healthcare Services. The number of policies sold declined 21% driven by a lower average agent headcount, which was somewhat offset by a 10% increase in the average premium per policy sold.

Non-GAAP Financial Measures

To supplement our financial statements presented in accordance with GAAP and to provide investors with additional information regarding our GAAP financial results, we have presented in this Quarterly Report on Form 10-Q Adjusted EBITDA and Adjusted EBITDA Margin, which are non-GAAP financial measures. These non-GAAP financial measures are not based on any standardized methodology prescribed by GAAP and are not necessarily comparable to similarly titled measures presented by other companies.

Adjusted EBITDA. We define Adjusted EBITDA as income (loss) before interest expense, income tax expense (benefit), depreciation and amortization, and certain add-backs for non-cash or non-recurring expenses, including restructuring,
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and share-based compensation expenses.expenses, and any impairment charges. The most directly comparable GAAP measure is net income.income (loss). We monitor and have presented in this Quarterly Report on Form 10-Q Adjusted EBITDA because it is a key measure used by our management and Board of Directors to understand and evaluate our operating performance, to establish budgets, and to develop operational goals for managing our business. In particular, we believe that excluding the impact of these expenses in calculating Adjusted EBITDA can provide a useful measure for period-to-period comparisons of our core operating performance.

We believe that this non-GAAP financial measure helps identify underlying trends in our business that could otherwise be masked by the effect of the expenses that we exclude in the calculations of this non-GAAP financial measure. Accordingly, we believe that this financial measure provides useful information to investors and others in understanding and evaluating our operating results, enhancing the overall understanding of our past performance and future prospects.

Adjusted EBITDA is not prepared in accordance with GAAP and should not be considered in isolation of, or as an alternative to, measures prepared in accordance with GAAP. There are a number of limitations related to the use of this non-GAAP financial measure rather than net income (loss), which is the most directly comparable financial measure calculated and presented in accordance with GAAP. These limitations include the fact that Adjusted EBITDA excludes interest expense, depreciation and amortization expense, share-based compensation expense, income tax expense (benefit), and other non-recurring expenses that are one-time in nature. In addition, other companies may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison.

The following tables reconcile Adjusted EBITDA and net income,loss, the most directly comparable financial measure calculated and presented in accordance with GAAP, for the periods presented:

Three Months Ended September 30, 2020:

(in thousands)SeniorLifeAuto & HomeCorp & ElimsConsolidated
Net income$837 
Share-based compensation expense924 
Non-recurring expenses (1)
438 
Fair value adjustments to contingent earnout obligations759 
Restructuring expenses21 
Depreciation and amortization3,347 
Loss on disposal of property, equipment, and software82 
Interest expense, net6,761 
Income tax benefit(1,104)
Adjusted EBITDA$8,902 $10,477 $3,616 $(10,930)$12,065 

(1) These expenses consist of non-restructuring severance expenses, costs related to the acquisition of InsideResponse, and expenses related to business continuity in response to the COVID-19 pandemic.

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Three Months Ended September 30, 20192022:

(in thousands)(in thousands)SeniorLifeAuto & HomeCorp & ElimsConsolidated(in thousands)SeniorHealthcare ServicesLifeAuto & HomeCorp & ElimsConsolidated
Net lossNet loss$(1,688)Net loss$(42,484)
Share-based compensation expenseShare-based compensation expense22 Share-based compensation expense2,630 
Non-recurring expenses (1)
832 
Restructuring expenses(2)
Transaction costsTransaction costs2,126 
Depreciation and amortizationDepreciation and amortization1,440 Depreciation and amortization6,802 
Gain on disposal of property, equipment, and software(2)
Interest expense705 
Loss on disposal of property, equipment, and softwareLoss on disposal of property, equipment, and software325 
Interest expense, netInterest expense, net16,736 
Income tax benefitIncome tax benefit(440)Income tax benefit(13,610)
Adjusted EBITDAAdjusted EBITDA$(1,939)$5,818 $2,490 $(5,502)$867 Adjusted EBITDA$(3,853)$(11,787)$5,225 $2,441 $(19,501)$(27,475)
(1) These expenses primarily consist of costs related to the Fourth Amendment to the Senior Secured Credit Facility.

Three Months Ended September 30, 2021:

(in thousands)SeniorHealthcare ServicesLifeAuto & HomeCorp & ElimsConsolidated
Net loss$(48,232)
Share-based compensation expense2,215 
Non-recurring expenses (1)
554 
Depreciation and amortization5,103 
Loss on disposal of property, equipment, and software350 
Interest expense, net8,535 
Income tax benefit(16,413)
Adjusted EBITDA$(29,041)$(3,930)$854 $1,374 $(17,145)$(47,888)
(1) These expenses primarily consist of one-time consulting expenses associated with adopting ASC 606, non-recurring compensation to certain former board members, non-restructuring severance expenses, and costs related to our IPO.the acquisitions of Express Med Pharmaceuticals and Simple Meds.

Key Components of our Results of Operations

The following table sets forth our operating results and related percentage of total revenues for the three months ended September 30:periods presented:

(in thousands)20202019
Revenue
Commission$106,545 86 %$57,822 89 %
Production bonus and other17,624 14 %7,345 11 %
Total revenue124,169 100 %65,167 100 %
Operating costs and expenses
Cost of revenue51,045 41 %32,637 50 %
Marketing and advertising49,800 40 %26,101 40 %
General and administrative12,202 10 %5,126 %
Technical development3,848 %2,713 %
Total operating costs and expenses116,895 94 %66,577 102 %
Income (loss) from operations7,274 %(1,410)(2)%
Interest expense, net(6,761)(5)%(705)(1)%
Other expenses, net(780)(1)%(13)— %
Loss before income tax benefit(267)— %(2,128)(3)%
Income tax benefit(1,104)(1)%(440)(1)%
Net income (loss)$837 %$(1,688)(3)%
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Three Months Ended September 30,
(in thousands)20222021
Revenue
Commission$106,335 65 %$130,807 84 %
Pharmacy41,093 25 %4,467 %
Other15,056 10 %20,805 13 %
Total revenue162,484 100 %156,079 100 %
Operating costs and expenses
Cost of revenue65,164 40 %86,791 56 %
Cost of goods sold—pharmacy revenue42,354 26 %4,871 %
Marketing and advertising57,594 35 %90,677 58 %
Selling, general, and administrative30,706 19 %23,895 15 %
Technical development6,182 %5,853 %
Total operating costs and expenses202,000 124 %212,087 136 %
Loss from operations(39,516)(24)%(56,008)(36)%
Interest expense, net(16,736)(10)%(8,535)(5)%
Other income (expense), net158 — %(102)— %
Loss before income tax benefit(56,094)(34)%(64,645)(41)%
Income tax benefit(13,610)(7)%(16,413)(11)%
Net loss$(42,484)(27)%$(48,232)(30)%

Revenue

We earn commissions forrevenue in the saleform of first year and renewal policiescommission payments from our insurance carrier partners, which arecustomers, for the initial year the policy is in effect (“first year”) and, where applicable, for each subsequent year the policy renews (“renewal year”), as presented in our condensed consolidated statements of comprehensive income as commission revenue. Additionally, we earnWe also receive certain volume-based bonuses from some carriers on first-yearfirst year policies sold which we refer to as production bonuses and marketing development funds, based on attaining various predetermined target sales levels or other agreed upon objectives,objectives. These bonuses are referred to as presented“production bonuses” or “marketing development funds” and are included in other revenue in the condensed consolidated statements of comprehensive income asincome. Pharmacy revenue includes revenue from the sale of prescription and OTC medications from SelectRx. Other revenue includes production bonuses and marketing development funds noted above, revenue from Population Health for performing HRAs and making transfers or appointments with VBC partners, and external lead generation revenue from InsideResponse.
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bonus and other revenue (“other revenue”). Our commission contracts with our insurance carrier partners contain a single performance obligation satisfied at the point in time to which we allocate the total transaction price. The transaction price is identified as the first year commission due upon the initial sale of a policy as well as an estimate of future renewal commissions and otherproduction bonus revenue when applicable. After a policy is sold, we have no material additional or recurring obligations to the policyholder or the insurance carrier partner. Therefore, we do not incur any additional expense related to our receipt of future renewal commissions or otherproduction bonus revenue. All of the costs associated with the sale of an individual policy are incurred prior to or at the time of the initial sale of an individual policy. Revenue is recognized at different milestones for Senior, Life, and Auto & Home and is based on the contractual enforceable rights, our historical experience, and established customer business practices. Lead generation revenue is recognized when the generated lead is accepted by our customers, which is the point of sale, and we have no performance obligation after the delivery. Revenues generated from SelectRx are recognized upon shipment. At the time of shipment, we have performed substantially all of our performance obligations and do not experience a significant level of returns or re-shipments. There are no future revenue streams associated as patients have the option to cancel their service at any time with no further payments due. Revenue from Population Health is recognized when the
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HRA has been performed or the agreed-upon task has been completed for a VBC partner, the transaction price is known based on volume and contractual prices, and we have no further performance obligation.

The following table presents our commission revenue, production bonus and other revenue, and total revenue for the three months ended September 30periods presented and the dollar and percentage changes from the prior year:

Three Months Ended September 30,Percent Change
(dollars in thousands)(dollars in thousands)2020$%2019(dollars in thousands)202220212022 vs. 2021
CommissionCommission$106,545 $48,723 84%$57,822 Commission$106,335 $130,807 (19)%
Percentage of total revenue86 %89 %
Production bonus and other17,624 10,279 140%7,345 
Percentage of total revenue14 %11 %
PharmacyPharmacy41,093 4,467 820%
OtherOther15,056 20,805 (28)%
Total revenueTotal revenue$124,169 $59,002 91%$65,167 Total revenue$162,484 $156,079 4%

Three Months Ended September 30, 2022 and 2021–Commission revenue increased $48.7decreased $24.5 million, or 84%19%, whichfor the three months ended September 30, 2022, and included increasesdecreases in Senior, and Life, commission revenues of $34.9 million and $15.0 million, respectively, offset by a slight decrease in Auto & Home commission revenue of $1.0 million.$18.8 million, $6.6 million, and $0.3 million respectively. For Senior, the revenue growththis was driven by the significant increasea 12% decrease in our agent count that led toapproved policies and a 141% increase14% reduction in Medicare AdvantageLTV’s, partially offset by higher commission revenue.rates. Life’s $15.0 million revenue growthdecline was primarily driven by $14.1a $5.7 million growthdecrease in final expense revenue which was a result of the investment we have made in agents to grow sales of these policies and a slight increase in core term life revenue. The revenue decline for Auto & Home was driven by our strategic shift in agents from Auto & Home to our Senior and Life divisions. The $10.3$36.6 million increase in production bonus andpharmacy revenue was due to the increase in members from the three months ended September 30, 2021. The $5.7 million decrease in other revenue was primarily driven by $7.9a $4.2 million decrease in external lead generation revenue and a $2.6 million decrease in Life production bonus revenue, offset by an increase in Population Health revenue of advertising revenue associated with InsideResponse and $1.6 million in marketing development funds received for Senior.$0.5 million.

Operating Costs and Expenses

Cost of Revenue

Cost of revenue represents the direct costs associated with fulfilling our obligations to our insurance carrier partnerscustomers in the Senior, Life, Auto & Home, and Population Health divisions, primarily compensation, benefits, and licensing for the sale of insurance policies. Such costs primarily consist of compensation and related benefit costs forsales agents, customer success agents, fulfillment specialists, and others directly engaged in servicing policy holders.serving customers. It also includes licensing costs for our agents and allocations for facilities, telecommunications, and software maintenance costs, which are all based on headcount. Facilities costs include rent and utilities expenses and other costs to maintain our office locations. Telecommunications and software maintenance costs includes costs related to the internal phone systems and various software applications that our agents use to make sales. These costs directly correlate to the number of agents we have as we are primarily charged based on per person usage for the phone systems and software applications.

The following table presents our cost of revenue for the three months ended September 30periods presented and the dollar and percentage changeschange from the prior year:

Three Months Ended September 30,Percent Change
(dollars in thousands)(dollars in thousands)2020$%2019(dollars in thousands)202220212022 vs. 2021
Cost of revenueCost of revenue$51,045 $18,408 56%$32,637 Cost of revenue$65,164 $86,791 (25)%
Percentage of total revenue41 %50 %

Three Months Ended September 30, 2022 and 2021–Cost of revenue increased $18.4decreased $21.6 million, or 25%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019,2022, primarily due to a $15.6$15.8 million increasedecrease in compensation expense driven bycosts and a $4.6 million decrease in licensing costs due to the growthreduction in the number of agents within the Senior segmentour agent headcount, in line with our updated operating strategy to reduce commission revenue volume and to a lesser extent the Life segment to supportfocus resources on Healthcare Services.


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Cost of Goods Sold-Pharmacy Revenue

Cost of goods sold-pharmacy revenue represents the saledirect costs associated with fulfilling pharmacy patient orders for SelectRx. Such costs primarily consist of ancillary policies. medication costs and compensation and related benefit costs for licensed pharmacists, pharmacy technicians, and other employees directly associated with fulfilling orders such as packaging and shipping clerks. It also includes shipping, supplies, other order fulfillment costs including part of the one-time customer onboarding costs, and certain facilities overhead costs such as rent, maintenance, and depreciation related to the pharmacy production process.

The following table presents our cost of goods sold-pharmacy revenue for the periods presented and the percentage change from the prior year:

Three Months Ended September 30,Percent Change
(dollars in thousands)202220212022 vs. 2021
Cost of goods sold—pharmacy revenue$42,354 $4,871 770%

Three Months Ended September 30, 2022 and 2021–Cost of goods sold-pharmacy revenue increased $37.5 million, or 770%, for the three months ended September 30, 2022, due to a $27.1 million increase in headcount also drove increasesmedication costs, a $2.2 million increase in the allocations of $0.9 million for facilities, telecommunications,shipping and software maintenancefulfillment costs, and $1.2a $7.0 million for licensing costs.increase in compensation and benefits as the number of SelectRx members increased 551% during the three months ended September 30, 2022, compared to the three months ended September 30, 2021.

Marketing and Advertising

Marketing and advertising expenses consist primarily of the direct costs associated with marketing and advertising of our services, such as television and radio commercials and online advertising. These direct costs generally represent over 90%the vast majority of our marketing and advertising expenses. Other costs consist of compensation and other expenses related to marketing, business development, partner management, public relations, carrier relations personnel who support our offerings, and allocations for facilities, telecommunications, and software maintenance costs. Our marketing and advertising costs increase during AEP and OEP to generate more leads during these high-volume periods.

The following table presents our marketing and advertising expenses for the three months ended September 30periods presented and the dollar and percentage changeschange from the prior year:

Three Months Ended September 30,Percent Change
(dollars in thousands)(dollars in thousands)2020$%2019(dollars in thousands)202220212022 vs. 2021
Marketing and advertisingMarketing and advertising$49,800 $23,699 91%$26,101 Marketing and advertising$57,594 $90,677 (36)%
Percentage of total revenue40 %40 %

Three Months Ended September 30, 2022 and 2021–Marketing and advertising expenses increased $23.7decreased $33.1 million, or 91%36%, for the three months ended September 30, 2020, primarily2022, due to a $13.8$33.1 million increasedecrease in Senior marketing and advertisinglead costs due to the decrease in volume associated with generating more leads for our larger agent base to consume. Marketing and advertising costs also increased $5.3 million in our Life segment driven bythe Company’s updated operating strategy. However, we’ve seen an increase in leads specifically formarketing efficiency as our final expense policies. Compensation costs relatedCAC per approved policy has decreased due to our marketing personnelimproved agent close rates as a result of increased $5.4 million as we increased the number of people supporting our marketing organization to produce more leads.focus on agent training and development.

Selling, General, and Administrative

GeneralSelling, general, and administrative expenses include compensation and benefits costs for staff working in our executive, finance, accounting, recruiting, human resources, administrative, business intelligence, and data science, and part of the SelectRx customer onboarding departments. These expenses also include fees paid for outside
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professional services, including audit, tax and legal fees and allocations for facilities, telecommunications, and software maintenance costs.

The following table presents our selling, general, and administrative expenses for the three months ended September 30periods presented and the dollar and percentage changeschange from the prior year:

(dollars in thousands)2020$%2019
General and administrative$12,202 $7,076 138%$5,126 
Percentage of total revenue10 %%
Three Months Ended September 30,Percent Change
(dollars in thousands)202220212022 vs. 2021
Selling, general, and administrative$30,706 $23,895 29%

GeneralThree Months Ended September 30, 2022 and 2021–Selling, general, and administrative expenses increased $7.1$6.8 million, or 138%29%, for the three months ended September 30, 2020,2022, primarily due to $4.0$5.2 million increase in higher compensation costs duerelated to growth inonboarding patients for SelectRx and $1.4 million from costs related to the number of general & administrative employees requiredFourth Amendment to support the continued growth of our business and $2.0 million in higher professional fees and insurance premiums.Senior Secured Credit Facility.

Technical Development

Technical development expenses consist primarily of compensation and benefits costs for internal and external personnel associated with developing, maintaining and enhancing our applications, infrastructure and other IT-related functions as well as allocations for facilities, telecommunications and software maintenance costs.



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The following table presents our technical development expenses for the three months ended September 30periods presented and the dollar and percentage changeschange from the prior year:

Three Months Ended September 30,Percent Change
(dollars in thousands)(dollars in thousands)2020$%2019(dollars in thousands)202220212022 vs. 2021
Technical developmentTechnical development$3,848 $1,135 42%$2,713 Technical development$6,182 $5,853 6%
Percentage of total revenue%%

Three Months Ended September 30, 2022 and 2021–Technical development expenses increased $1.1$0.3 million, or 42%6%, for the three months ended September 30, 2020,2022, primarily due to a $1.5$0.4 million increase in compensation costs related tofor internal personnel and external consultants as our mix of technology personnel as we increased the number of people inshifted and our desktop support andinternal software development efforts to support the increase in total headcount and the growth in the company offset by a $0.6 million decrease in professional fees as we decreased our use of external application developers.capitalization rate decreased.

Interest Expense, Net

The following table presents our interest expense, net for the three months ended September 30periods presented and the dollar and percentage changes from the prior year:

Three Months Ended September 30,Percent Change
(dollars in thousands)(dollars in thousands)2020$%2019(dollars in thousands)202220212022 vs. 2021
Interest expense, netInterest expense, net$(6,761)$(6,056)859%$(705)Interest expense, net$16,736 $8,535 96%
Percentage of total revenue(5)%(1)%

Three Months Ended September 30, 2022 and 2021–Interest expense increased $6.1$8.2 million, or 859%96%, primarily as a result of interest incurred on the Term Loan.Loans due to additional principal outstanding and changes under the Fourth Amendment, as well as the amortization and write-off of additional deferred financing costs associated with the amendments to the Senior Secured Credit Facility, all of which was partially offset by interest income received under the interest rate swap.

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Income Tax BenefitTaxes

The following table presents our provision for income taxes for the three months ended September 30periods presented and the dollar and percentage changeschange from the prior year:

Three Months Ended September 30,Percent Change
(dollars in thousands)(dollars in thousands)2020$%2019(dollars in thousands)202220212022 vs. 2021
Income tax benefitIncome tax benefit$(1,104)$(664)151%$(440)Income tax benefit$(13,610)$(16,413)(17)%
Effective tax rateEffective tax rate413.5 %20.7 %Effective tax rate24.3 %25.4 %

Three Months Ended September 30, 2022 and 2021–For the three months ended September 30, 2020,2022 and 2021, we recorded arecognized income tax benefit for income taxes of $1.1$13.6 million and $16.4 million, respectively, representing an effective tax rates of 24.3% and 25.4%, respectively. The differences from our federal statutory tax rate of 413.5%, which was higher thanto the statutory federal rate primarily related to discrete items impacting the quarter. The effective tax rate for the three months ended September 30, 2019, was2022, were primarily impacted byrelated to state income taxes. The differences from our federal statutory tax rate to the effective tax rate for the three months ended September 30, 2021, were related to state income taxes, and non-deductible meals and entertainment expenses, partially offset by HPIPstate tax credits.credits such as HPIP.

Segment Information

We currently havePrior to the first quarter of fiscal 2023, we reported financial results under three reportable segments: 1)i) Senior, 2)ii) Life, and 3)iii) Auto & Home. The performance measuresEffective July 1, 2022, we realigned our reportable segments as a result of the segments include total revenuechange in strategic direction established for fiscal year 2023. This realignment separated the Healthcare Services business, which includes SelectRx and Adjusted EBITDA because management believes that such information is the most relevant in evaluating the resultsPopulation Health, out of the respective segments relativeSenior reportable segment and into its own operating and reportable segment. Our chief operating decision maker (“CODM”) reviews discrete financial information for Healthcare Services, separate from Senior, to other entities that operate inmake operational and financial decisions and allocate resources, consistent with this realignment. As a result, the same industries.

Company now reflects four reportable segments: i) Senior, ii) Healthcare Services, iii) Life, and iv) Auto & Home, and all prior periods have been restated to reflect the new presentation. In addition, we account for non-operating activity, share-based compensation expense, certain intersegment eliminations, and the costs of providing corporate and other administrative services in our administrative division, Corporate & Eliminations. These services are not directly identifiable with our reportable segments and are shown in the tables below to reconcile the reportable segments to the condensed consolidated financial statements. We have not aggregated any operating segments together to represent a reportable segment.



TableCosts of Contents
Costsrevenue, cost of goods sold-pharmacy revenue, marketing and advertising, selling, general, and administrative,and technical development operating costs and expenses that are directly attributable to a segment are reported within the applicable segment. Indirect costs of revenue, marketing and advertising, selling, general, and administrative, and technical development operating costs and expenses are allocated to each segment based on varying metrics such as headcount. Adjusted EBITDA is calculated as total revenue for the applicable segment less direct and allocated costs of revenue, cost of goods sold, marketing and advertising, technical development, and selling, general, and administrative operating costs and expenses, excluding depreciation and amortization expense; gain or loss on disposal of property, equipment, and software; share-based compensation expense; restructuring expenses; and non-recurring expenses such as severance payments and transaction costs. Our CODM does not separately evaluate assets by segment; therefore, assets by segment are not presented.

The following tables present information about the reportable segments for the periods presented:

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Three Months Ended September 30, 20202022:

(in thousands)SeniorLifeAuto & HomeCorp & ElimsConsolidated
Revenue$73,199 $42,823 $9,538 $(1,391)$124,169 
Operating expenses(64,297)(32,346)(5,922)(9,518)(1)(112,083)
Other expenses, net— — — (21)(21)
Adjusted EBITDA$8,902 $10,477 $3,616 $(10,930)12,065 
Share-based compensation expense(924)
Non-recurring expenses(2)
(438)
Fair value adjustments to contingent earnout obligations(759)
Restructuring expenses(21)
Depreciation and amortization(3,347)
Loss on disposal of property, equipment, and software(82)
Interest expense, net(6,761)
Income tax benefit1,104 
Net income$837 

(in thousands)SeniorHealthcare ServicesLifeAuto & HomeCorp & ElimsConsolidated
Revenue$77,513 $43,067 $36,835 $7,082 $(2,013)(1)$162,484 
Operating expenses(81,366)(54,854)(31,811)(4,640)(17,446)(2)(190,117)
Other income (expense), net— — 201 (1)(42)158 
Adjusted EBITDA$(3,853)$(11,787)$5,225 $2,441 $(19,501)(27,475)
Share-based compensation expense(2,630)
Transaction costs(3)
(2,126)
Depreciation and amortization(6,802)
Loss on disposal of property, equipment, and software(325)
Interest expense, net(16,736)
Income tax benefit13,610 
Net loss$(42,484)
(1) Revenue in the Corp & Elims division represents intercompany revenue eliminated between segments primarily for lead generation referrals from InsideResponse (within Senior) to the other segments.
(2) Operating expenses in the Corp & Elims division primarily include $6.6$12.1 million in salaries and benefits for certain general, administrative, and IT related departments and $3.0$4.6 million in professional services fees.

(2) (3) These expenses primarily consist of non-restructuring severance expenses, costs related to the acquisition of InsideResponse, and expenses related to business continuity in responseFourth Amendment to the COVID-19 pandemic.Senior Secured Credit Facility.


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Three Months Ended September 30, 20192021:

(in thousands)SeniorLifeAuto & HomeCorp & ElimsConsolidated
Revenue$27,584 $27,607 $10,052 $(76)$65,167 
Operating expenses(29,523)(21,789)(7,562)(5,413)(1)(64,287)
Other expenses, net— — — (13)(13)
Adjusted EBITDA$(1,939)$5,818 $2,490 $(5,502)867 
Share-based compensation expense(22)
Non-recurring expenses(2)
(832)
Restructuring expenses
Depreciation and amortization(1,440)
Gain on disposal of property, equipment, and software
Interest expense(705)
Income tax benefit440 
Net loss$(1,688)

(in thousands)SeniorHealthcare ServicesLifeAuto & HomeCorp & ElimsConsolidated
Revenue$100,604 $5,983 $45,982 $7,469 $(3,959)(1)$156,079 
Operating expenses(129,645)(9,913)(45,128)(6,095)(13,084)(2)(203,865)
Other expenses, net— — — — (102)(102)
Adjusted EBITDA$(29,041)$(3,930)$854 $1,374 $(17,145)(47,888)
Share-based compensation expense(2,215)
Non-recurring expenses (3)
(554)
Depreciation and amortization(5,103)
Loss on disposal of property, equipment, and software(350)
Interest expense, net(8,535)
Income tax benefit16,413 
Net loss$(48,232)
(1) Revenue in the Corp & Elims division represents intercompany revenue eliminated between segments primarily for lead generation referrals from InsideResponse (within Senior) to the other segments.
(2) Operating expenses in the Corp & Elims division primarily include $3.2$10.4 million in salaries and benefits for certain general, administrative, and IT related departments and $1.6$4.7 million in professional services fees.

(2) (3) These expenses primarily consist of one-time consulting expenses associated with adopting ASC 606, non-recurring compensation to certain former board members, non-restructuring severance expenses, and costs related to our IPO.

the acquisitions of Express Med Pharmaceuticals and Simple Meds.

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The following table depicts the disaggregation of revenue by segment and product for the three months ended September 30:periods presented:

(dollars in thousands)20202019$%
Senior:
Commission revenue:
Medicare advantage$48,731 $20,187 $28,544 141 %
Medicare supplement7,992 4,151 3,841 93 %
Prescription drug plan615 376 239 64 %
Dental, vision, and health2,723 1,001 1,722 172 %
Other commission revenue459 (52)511 NM
Total commission revenue60,520 25,663 34,857 136 %
Production bonus and other revenue12,679 1,921 10,758 560 %
Total Senior revenue73,199 27,584 45,615 165 %
Life:
Commission revenue:
Term19,376 18,584 792 %
Final expense17,637 3,493 14,144 405 %
Ancillary584 569 15 %
Total commission revenue37,597 22,646 14,951 66 %
Production bonus and other revenue5,226 4,961 265 %
Total Life revenue42,823 27,607 15,216 55 %
Auto & Home:
Total commission revenue8,613 9,589 (976)(10)%
Production bonus and other revenue925 463 462 100 %
Total Auto & Home revenue9,538 10,052 (514)(5)%
Eliminations:
Total commission revenue(185)(76)(109)143 %
Production bonus and other revenue(1,206)— (1,206)NM(1)
Total Elimination revenue(1,391)(76)(1,315)1730 %
Total commission revenue106,545 57,822 48,723 84 %
Total production bonus and other revenue17,624 7,345 10,279 140 %
Total revenue$124,169 $65,167 $59,002 91 %

(1) Not meaningful
Three Months Ended September 30,
(dollars in thousands)20222021$%
Senior:
Commission revenue:
Medicare advantage$66,357 $80,083 $(13,726)(17)%
Medicare supplement116 1,604 (1,488)(93)%
Prescription drug plan91 269 (178)(66)%
Dental, vision, and health335 3,216 (2,881)(90)%
Other commission revenue655 1,167 (512)(44)%
Total commission revenue67,554 86,339 (18,785)(22)%
Total other revenue9,959 14,265 (4,306)(30)%
Total Senior revenue77,513 100,604 (23,091)(23)%
Healthcare Services:
Total pharmacy revenue41,093 4,467 36,626 820 %
Total other revenue1,974 1,516 458 30 %
Total Healthcare Services revenue43,067 5,983 37,084 620 %
Life:
Commission revenue:
Term15,376 16,246 (870)(5)%
Final expense17,420 23,138 (5,718)(25)%
Total commission revenue32,796 39,384 (6,588)(17)%
Total other revenue4,039 6,598 (2,559)(39)%
Total Life revenue36,835 45,982 (9,147)(20)%
Auto & Home:
Total commission revenue6,681 6,992 (311)(4)%
Total other revenue401 477 (76)(16)%
Total Auto & Home revenue7,082 7,469 (387)(5)%
Eliminations:
Total commission revenue(696)(1,908)1,212 (64)%
Total other revenue(1,317)(2,051)734 (36)%
Total Elimination revenue(2,013)(3,959)1,946 (49)%
Total commission revenue106,335 130,807 (24,472)(19)%
Total pharmacy revenue41,093 4,467 36,626 820 %
Total other revenue15,056 20,805 (5,749)(28)%
Total revenue$162,484 $156,079 $6,405 %

Revenue by Segment

Three Months Ended September 30, 2022 and 2021–Revenue from our Senior segment was $73.2$77.5 million for the three months ended September 30, 2020,2022, a $45.6$23.1 million, or 165%23%, increasedecrease compared to revenue of $27.6$100.6 million for the three months ended September 30, 2019.2021. The increasedecrease was primarily due to a $28.5$18.8 million, or 141%22%, increasedecrease in MA commission revenue, a $3.8 million, or 93%, increase in MS commission revenue and a $7.9$4.9 million decrease in lead generation revenue, partially offset by a $0.6 million increase in advertising revenue.

Revenue from our Life segment was $42.8 million for the three months ended September 30, 2020, a $15.2 million, or 55%, increase compared to revenue of $27.6 million for the three months ended September 30, 2019. The increase was primarily due to a $14.1 million, or 405%, increase in final expense revenue which was the result of our focus on selling final expense policies.

marketing development funds received.
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Revenue from our Auto & Home segmentHealthcare Services was $9.5$43.1 million for the three months ended September 30, 2020,2022, a $0.5$37.1 million, or 620%, increase compared to revenue of $6.0 million for the three months ended September 30, 2021, primarily due to a $36.6 million increase in SelectRx pharmacy revenue.

Revenue from Life was $36.8 million for the three months ended September 30, 2022, a $9.1 million, or 20%, decrease compared to revenue of $46.0 million for the three months ended September 30, 2021, in line with our updated operating strategy to stabilize Life volume and focus resources on Healthcare Services.

Revenue from Auto & Home was $7.1 million for the three months ended September 30, 2022, a $0.4 million, or 5%, decrease compared to revenue of $10.1$7.5 million for the three months ended September 30, 2019. The decrease was primarily due2021, in line with our updated operating strategy to a 2% decrease in premium sold.stabilize Auto & Home volume and focus resources on Healthcare Services.

Adjusted EBITDA by Segment

Three Months Ended September 30, 2022 and 2021–Adjusted EBITDA from our Senior segment was $8.9$(3.9) million for the three months ended September 30, 2020,2022, a $10.8$25.2 million, increase compared to Adjusted EBITDA of $(1.9)$(29.0) million for the three months ended September 30, 2019.2021. The increase in Adjusted EBITDA was due to a $45.6$48.3 million increasedecrease in revenueoperating costs and expenses primarily due to a $24.0 million reduction in marketing and advertising costs, a $17.4 million reduction in compensation costs, and a $3.6 million reduction in licensing fees, all of which support our updated operating strategy. The decrease in operating costs and expenses was partially offset by a $34.8$23.1 million decrease in revenue as discussed above.

Adjusted EBITDA from Healthcare Services was $(11.8) million for the three months ended September 30, 2022, a $7.9 million decrease compared to Adjusted EBITDA of $(3.9) million for the three months ended September 30, 2021. The decrease in Adjusted EBITDA was due to a $44.9 million increase in operating costs and expenses primarily attributable to anas a result of the $27.1 million increase in variable marketing expensesmedication costs and personnel costs associated with higher headcount that was driven by a significant$14.4 million increase in policies submitted and approved and ancompensation costs in support of the growth of Healthcare Services. The increase in operating costs and expenses was offset by the number of licensed agents.$37.1 million increase in revenue as discussed above.

Adjusted EBITDA from our Life segment was $10.5$5.2 million for the three months ended September 30, 2020,2022, a $4.7$4.4 million or 80%, increase compared to Adjusted EBITDA of $5.8$0.9 million for the three months ended September 30, 2019.2021. The increase in Adjusted EBITDA was primarily due to a $15.2$13.3 million increase in revenue partially offset by a $10.6 million increasedecrease in operating costs and expenses primarily attributabledue to an increasea $10.9 million reduction in variable marketing and advertising costs and a $2.3 million reduction in compensation costs, all of which support our updated operating strategy. The decrease in operating costs and expenses and variable sales commission expenses to agents drivenwas offset by an increasethe $9.1 million decrease in the amount of premium sold for ancillary policies, most notably final expense policies.revenue as discussed above.

Adjusted EBITDA from our Auto & Home segment was $3.6$2.4 million for the three months ended September 30, 2020,2022, a $1.1 million, or 45%78%, increase compared to Adjusted EBITDA of $2.5$1.4 million for the three months ended September 30, 2019.2021. The increase in Adjusted EBITDA was primarily due to a $1.6$1.5 million decrease in operating costs and expenses partiallydue to a $0.7 million reduction in marketing and advertising costs and a $0.8 million reduction in compensation costs, all of which support our updated operating strategy. The decrease in operating costs and expenses was offset by a $0.5the $0.4 million decrease in revenue. Revenue was negatively impacted by our shift of agents to 1) the Senior segment to maximize the opportunity of the AEP and OEP seasonal increase in demand and 2) the Life segment to sell final expense policies. Even with the slight decline in revenue Adjusted EBITDA improved due to an increase in the mix of tenured agents who are more productive and have higher close rates.as discussed above.

Liquidity and Capital Resources

Our liquidity needs primarily include working capital and debt service requirements. We believe that our current sources of liquidity, which include the proceeds from the IPO and cash and funds available under the Senior Secured Credit Facility will be sufficient to meet our projected operating and debt service requirements for at least the next 2412 months. To the extent that our current liquidity is insufficient to fund future activities, we may need to raise additional funds. If we raise additional funds by issuing equity securities, the ownership of our existing stockholders will be diluted. The incurrence of additional debt financing would result in debt service obligations, and any future instruments governing such debt could provide for operating and financing covenants that could restrict our operations. Further, while COVID-19 has caused disruptions to the economy both domestically and globally, the Company expects to maintain its financial flexibility under current market conditions. However, there is inherent difficulty in assessing the possibility of future changes that could materially alter this judgement. As such will continue to monitor our liquidity and capital resources through the disruption caused by COVID-19 and will continue to evaluate our financial position and our liquidity needs.

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As of September 30, 20202022 and June 30, 2020,2022, our cash and cash equivalents and restricted cash totaled $347.4$71.1 million and $368.9$141.0 million, respectively. TheAdditionally, the following table presents a summary of our cash flows as of September 30:
for
the periods presented below:
Three Months Ended September 30,
(in thousands)(in thousands)20202019(in thousands)20222021
Net cash used in operating activitiesNet cash used in operating activities$(9,345)$(11,697)Net cash used in operating activities$(47,170)$(87,075)
Net cash used in investing activitiesNet cash used in investing activities(4,215)(4,281)Net cash used in investing activities(2,385)(17,767)
Net cash (used in) provided by financing activitiesNet cash (used in) provided by financing activities(7,938)16,262 Net cash (used in) provided by financing activities(20,359)2,006 

Operating Activities

Cash provided byused in operating activities primarily consists of net income, adjusted for certain non-cash items including depreciation; amortization of intangible assets and internally developed software; deferred income taxes; share-based compensation expenseexpense; impairment charges; and the effect of changes in working capital and other activities.

Collection of commissions receivable depends upon the timing of our receipt of commission payments and associated commission statements from our insurance carrier partners. If we were to experience a delay in receiving a commission payment from an insurance carrier partner within a quarter, our operating cash flows for that quarter could be adversely impacted.

A significant portion of our marketing and advertising expenses is driven by the number of leads required to generate the insurance applications we submit to our insurance carrier partners. Our marketing and advertising costs are expensed and generally paid as incurred and since commission revenue is recognized upon approval of a policy but commission payments are paid to us over time there are working capital requirements to fund the upfront cost of acquiring new policies. During AEP, we experience an increase in the number of submitted Senior insurance applications and marketing and advertising expenses compared to periods outside of AEP. The timing of AEP affects the positive or negative impacts of our cash flows during each quarter.

Three Months Ended September 30, 20202022CashNet cash used in operating activities was $9.3$47.2 million, consisting of net incomeloss of $0.8$42.5 million, and adjustments for non-cash items of $5.6$0.6 million, offset byand cash used in operating assets and liabilities of $15.8$5.2 million. Adjustments for non-cash items primarily consisted of $3.3$13.9 million in deferred income taxes, offset by $6.8 million of depreciation and amortization, related to additional fixed assets purchases and internally developed software in service, $0.9$2.6 million of share-based compensation expense, $1.3 million of accrued interest payable in kind on the Term Loans, $1.6 million of amortization of debt issuance costs and $0.9debt discount as a result of amendments to the Senior Secured Credit Facility, and $1.1 million of non-cash lease expense, partially offset by a decrease in deferred income taxes of $1.2 million.expense. The cash decrease resulting from changes in net operating assets and liabilities primarily consisted of increases of $45.9$36.0 million in commissions receivable and decreases of $8.7$10.5 million in accounts payable and accrued expenses, partially offset by increasesdecreases of $23.7$34.8 million in accounts receivable, net, and a $6.5 million increase in other liabilities, primarily $18.5 million from commission advances.liabilities.

Three Months Ended September 30, 20192021CashNet cash used in operating activities was $11.7$87.1 million, consisting of net loss of $1.7$48.2 million and adjustments for non-cash items of $1.0$7.3 million, offset by cash used in operating assets and liabilities of $11.0$31.6 million. Adjustments for non-cash items primarily consisted of $1.4a decrease of $16.8 million in deferred income taxes, partially offset by $5.1 million of depreciation and amortization related to the additional fixed assets purchases to accommodate our growth in headcount and internally developed software in service, offset by $0.4and $2.2 million of deferred income taxes as the Company defers revenue related to certain commissions receivable into following years until it is collected.share-based compensation expense. The cash decrease resulting from changes in net operating assets and liabilities primarily consisted of an increaseincreases of $18.9$57.8 million in commissions receivable, partially offset by an increasedecreases of $4.9$21.2 million in accounts payablereceivable and increases of $16.2 million in other liabilities, which consists primarily of commission advances and accrued expenses,compensation and a decrease of $3.5 millionbenefits, all driven by the increased marketing and personnel costs required to produce our increased revenue and the investment in accounts receivable.agents for AEP.

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Investing Activities

Our investing activities primarily consist of purchases of furnitureproperty, equipment, and fixtures, computer hardware, leasehold improvements related to facilities expansionsoftware and capitalized salaries related to the development of internal-use software.
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Three Months Ended September 30, 20202022—Net cash used in investing activities of $4.2$2.4 million was due to $2.8$0.3 million of purchases of property and equipment, primarily to support the build out of SelectRx infrastructure, and $1.6$2.1 million in purchases of software and capitalized internal-use software spent to develop new programs and systems to efficiently accommodate our increased volumes.development costs.

Three Months Ended September 30, 20192021—Net cash used in investing activities of $4.3$17.8 million was due to $3.0$7.8 million of purchases of property and equipment and $1.3$3.0 million in purchases of software and capitalized internal-use software development costs spent to develop new programs and systemssystems to efficiently accommodate our increased volumes.volumes as well as $6.9 million of net cash paid to acquire Simple Meds.

Financing Activities

Our financing activities primarily consist of net proceeds from the revolving linepayments of credit, non-recourse debt and common stock options exercised along with dividendrelated issuance costs and proceeds and payments related to stockholders.share-based compensation.

Three Months Ended September 30, 20202022—Net cash used in financing activities of $7.9$20.4 million was primarily due to $3.9$10.1 million of debt issuance costs incurred inrelated to the IPO, $1.8Fourth Amendment to the Senior Secured Credit Facility, $8.9 million of costs incurred in connection with our private placement,principal payments on the Term Loans, and $2.5$2.3 million of holdback remitted as part of the Express Med acquisition, partially offset by $1.1 million in proceeds from common stock options exercised and the employee stock purchase plan.

Three Months Ended September 30, 2021—Net cash provided by financing activities of $2.0 million was primarily due to $2.2 million in proceeds from common stock options exercised and the employee stock purchase plan, partially offset by payments of $0.1 million for withholding taxes related to net share settlements of employee stock option awards, partially offset by $0.3 million of proceeds from common stock exercises.

Three Months Ended September 30, 2019—Net cash provided by financing activities of $16.3 million was due to $11.7 million in net proceeds from our revolving line of credit and $4.6 million gross proceeds from other debt incurred related to a receivables financing arrangement, which was subsequently terminated on June 8, 2020.awards.

Senior Secured Credit FacilitiesFacility

On November 5, 2019, the CompanyWe entered into a new credit agreement with UMB as a lender and revolving agent and Morgan Stanley Capital Administrators, Inc. as a lender and the administrative agent for a syndicate of lenders party to the Senior Secured Credit Facility. See Note 8Facility to provide access to cash, in a variety of methods, when necessary to fund the consolidated financial statements for further details.operations of the business. There were no amounts drawnoutstanding under the Revolving Credit Facility as of September 30, 2020.2022. As of September 30, 2020,2022, there was $325.0$705.7 million outstanding under the Term Loan.Loans. Refer to Note 7 to the condensed consolidated financial statements for further details.

Our risk management strategy includes entering into interest rate swap agreements to protect against unfavorable interest rate changes relating to forecasted debt transactions. We entered into an interest rate swap agreement on May 12, 2020, with an effective date of May 29, 2020. It has a notional amount of $325.0 million that wasThe Company's Amended Interest Rate Swap is designated as a cash flow hedge of the interest payments on $325.0 million in principal of the debt issuance.Term Loans. Refer to Note 7 to the condensed consolidated financial statements for further details.

Contractual Obligations

There wereOther than the discussion in Note 8 to the condensed consolidated financial statements, as of September 30, 2022, there have been no material changes to our contractual obligations during the three months ended September 30, 2020.as previously described in our 2022 Annual Report.

Off-Balance Sheet Arrangements

We did not have any off-balance sheet arrangements during the period covered by this report.


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Recent Accounting Pronouncements

For a discussion of new accounting pronouncements recently adopted and not yet adopted, see the notes to our condensed consolidated financial statements.


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ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISKS

We are primarily exposed to the market risk associated with unfavorable movements in interest rates. The risk inherent in our market risk-sensitive instruments and positions is the potential loss or increased expense arising from adverse changes in those factors. There have been no material changes to our market risk policies or our market risk-sensitive instruments and positions as described in our annual report on Form 10-K for the year ended June 30, 2020.our 2022 Annual Report.

ITEM 4. CONTROLS AND PROCEDURES

Evaluation of Our Disclosure Controls and Procedures

As of September 30, 2020,The Company completed an evaluation of the effectiveness of our “disclosuredisclosure controls and procedures”procedures (as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) wasAct), carried out by our management, with the participation of our principalchief executive officer (principal executive officer), chief financial officer (principal financial officer), and principal financial officer.chief accounting officer (principal accounting officer). Based upon thatour management's evaluation, our chief executive officer and our chief financial officer have concluded that as of the end of the period covered by this report, our disclosure controls and procedures arewere not effective as a result of the material weakness in our internal control over financial reporting described below. A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the Company’s annual or interim financial statements will not be prevented or detected on a timely basis.

Management identified a design deficiency in internal control over financial reporting that resulted in a material weakness. The Company obtains and uses relevant information from third party carriers related to final expense policyholder lapses and did not evaluate it on a timely basis to ensure the carrier and policy information utilized to determine the first year commission revenue provision was complete and accurate, which could have resulted in a material misstatement of the Company’s consolidated financial statements. The material weakness did contribute to an actual error related to Life first year commission revenue provision for certain final expense policies that information requiredwas not material to be disclosed by us in reports that we file or submit under the Exchange Act is (i) recorded, processed, summarizedconsolidated financial statements for the year ended June 30, 2021, and reported withinfor the time periods specified in Securitiesthree months ended September 30, 2021, December 31, 2021, and Exchange Commission rules and forms and (ii) accumulated and communicated to our management, including our chief executive officer and chief financial officer, to allow timely decisions regarding required disclosure.March 31, 2022.

In designing and evaluating our disclosure controls and procedures, our management recognized that any controls and procedures, no matter how well designed and operated, can provide only a reasonable level of assurance of achieving their desired control objectives, and our management is required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions; over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or procedures may deteriorate. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

Management’s Plan to Remediate the Material Weakness

As a result of this material weakness, we have designed and implemented controls as part of our remediation measures which include:

a control to review final expense aged receivables on a timely basis
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a control to evaluate the completeness and accuracy of the final expense third party carrier information received, including verification of lapse status
a control to evaluate the completeness and accuracy of the information used in the retrospective review of provision rates
The planned remediation measures outlined above are subject to continued management review, as well as audit committee oversight. Management has designed and implemented the above controls which now need to operate for a sufficient period of time so that management can conclude, through testing, that the Company’s controls are operating effectively. As such, management can give no assurance that the measures taken have remediated the risk of material misstatement. Additionally, we cannot be certain that the measures taken or may continue to take ensure adequate controls over our financial processes and reporting are established and maintained in the future.

Notwithstanding the material weakness, our management has concluded that the financial statements included elsewhere in this Quarterly Report on Form 10-Q present fairly, in all material respects, our financial position, results of operations and cash flows in conformity with GAAP.

Changes in Internal Control over Financial Reporting

ThereExcept for the material weakness noted above, there has been no change in our internal control over financial reporting as(as defined in Rules 13a-15(f) and 15d-15(f) under the Securities Exchange Act of 1934Act) that occurred during the period covered by this report that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

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PART II
OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

From timeA discussion of legal proceedings to time we arewhich the Company is a party to various litigation matters incidental to the conduct of our business. We are not presently party to any legal proceedings the resolution ofis included in Part I, Item 1 hereof under “Note 8, Commitments and Contingencies – Legal Contingencies and Obligations,” which we believe would have a material adverse effect on our business, prospects, financial condition, liquidity, results of operation, cash flows, or capital levels.is incorporated herein by reference.

ITEM 1A. RISK FACTORS

ThereExcept as discussed below, there have been no material changes to the risk factors set forth in our Annual Report on Form 10-K for the year ended June 30, 2020, as filed with the SEC on September 10, 2020.Report. Before investing in our securities, we recommend that investors carefully consider the risks described in our most recent Form 10-K filed with the SEC,Annual Report, including those under the heading “Risk Factors.” Realization of any of these risks and any additional risks and uncertainties not currently known to us or that we have deemed to be immaterial could have a material adverse effect on our business, financial condition, or results of operations. Additional risks

If we are unable to regain compliance with the continued listing standards of the New York Stock Exchange (the “NYSE”), the NYSE may delist our common stock, which could have an adverse impact on the liquidity, trading volume, and uncertaintiesmarket value of our common stock.

On October 20, 2022, we received a notification letter (the “Notice”) from the NYSE indicating that we are no longer in compliance with the continued listing standard set forth in Section 802.01C of the NYSE’s Listed Company Manual because the average closing price of the Company’s common stock was less than $1.00 per share over a consecutive 30 trading-day period. In accordance with Section 802.01C, we have a cure period of six months following receipt of the Notice to regain compliance with the minimum share price requirement. In the event that at the expiration of the six–month cure period, both a $1.00 share price and a $1.00 average share price over the preceding 30 trading days are not currently knownattained, our common stock will be subject to the NYSE’s suspension and delisting procedures. A delisting of our common stock could negatively impact us by, among other things, reducing the liquidity and market price of our common stock; reducing the number of investors willing to hold or acquire our common stock, which could negatively impact our ability to raise equity financing; limiting our ability to issue additional securities or obtain additional financing in the future; decreasing the amount of news and analyst coverage of us; and causing us reputational harm with investors, employees, and parties conducting business with us.

We are closely monitoring the closing share price of our common stock and are considering all available options for regaining compliance. Although we anticipate we will regain compliance with the minimum share price requirement within the cure period, the price of our common stock is influenced by many factors, many of which are beyond our control, and there can be no assurance that our efforts will be successful or that we deem to be immaterial could also materially adversely affect our business, financial condition,will remain in compliance with this or results of operations.other NYSE continued listing standards in the future.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Not applicable.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

Not applicable.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5. OTHER INFORMATION
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Not applicable.

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ITEM 6. EXHIBITS

The following documents listed below are incorporated by reference or are filed or furnished, as applicable, with this Quarterly Report on Form 10-Q.

Exhibit NumberExhibit Description
Certification of Chief Executive Officer of SelectQuote, Inc. Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
Certification of Chief Financial Officer of SelectQuote, Inc. Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1
Certification of Chief Executive Officer of SelectQuote, Inc. Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.2
Certification of Chief Financial Officer of SelectQuote, Inc. Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101.INSXBRL Instance Document - The instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document
101.SCHInline XBRL Taxonomy Extension Schema Document
101.CALInline XBRL Taxonomy Extension Calculation Linkbase Document
101.LABInline XBRL Taxonomy Extension Labels Linkbase Document
101.PREInline XBRL Taxonomy Extension Presentation Linkbase Document
101.DEFInline XBRL Taxonomy Extension Definition Linkbase Document
104.1104Cover Page Interactive Data File (formatted as inline XBRL and contained in Exhibit 101)

†     The certifications attached as Exhibits 32.1 and 32.2 that accompany this Quarterly Report on Form 10-Q, are not deemed filed with the SEC and are not to be incorporated by reference into any filing of SelectQuote, Inc. under the Securities Act of 1933, as amended, or the Securities Exchange Act, of 1934, as amended, whether made before or after the date of this Quarterly Report on Form 10-Q, irrespective of any general incorporation language contained in such filing.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

SELECTQUOTE, INC.
November 6, 20203, 2022By: /s/ Tim Danker
Name: Tim Danker
Title: Chief Executive Officer
By: /s/ Raffaele SadunRyan Clement
Name: Raffaele SadunRyan Clement
Title: Interim Chief Financial Officer



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