EXHIBIT 99.01
KANA Receives Delisting Notice from NASDAQ
MENLO PARK, Calif. - April 25, 2005 - Kana Software, Inc. (NASDAQ: KANAE), a leading provider of Service Resolution Management (SRM) solutions, today announced that it received a NASDAQ Staff Determination letter dated April 19, 2005 indicating that KANA has failed to comply with the NASDAQ filing requirements under NASDAQ’s Marketplace Rule 4310(c)(14) with respect to KANA’s Annual Report on Form 10-K, and that KANA’s securities are, therefore, subject to delisting from The NASDAQ Stock Market on April 28, 2005. KANA has requested a hearing before a NASDAQ Listing Qualifications Panel to review the Staff determination. This hearing will defer the delisting of KANA’s common stock pending the Listing Qualification Panel’s decision. There can be no assurance that the Panel will grant KANA’s request for continued listing on The NASDAQ Stock Market.
As KANA previously announced, it delayed the filing of its Annual Report on Form 10-K for the year ended December 31, 2004 beyond the April 15, 2005 extended due date. The delay has resulted from the time it has taken for KANA to supply its new auditors with all the financial and tax information they need to perform their first annual audit of KANA. KANA expects to file its Annual Report on Form 10-K in the near future, which it believes would avert further action by NASDAQ with respect to the delisting of KANA’s common stock.
About KANA
KANA is a leading provider of Service Resolution Management (SRM) solutions that improve customer satisfaction, reduce service costs, and increase revenues. KANA’s award-winning suite of customer service solutions for assisted, self, and proactive service enables companies to resolve customer requests quickly and accurately across multiple channels. Built on the industry’s most advanced web architecture, KANA’s solutions are in use at more than half of the world’s largest 100 companies. For more information visit www.kana.com.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:
Information in this release regarding KANA’s expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. These statements include statements about KANA’s listing status on NASDAQ and expected compliance with filing deadlines. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and KANA assumes no obligation to update any such forward-looking statement. These statements are not guarantees. Factors that could cause or contribute to differences from such expectations include, but are not limited to, further delays in the audit process and/or the uncertainty of success of any NASDAQ administrative hearing. Other factors that may affect our business are discussed in KANA’s filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.
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NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
Contact:
KANA Software
Jessica Hohn, 603-665-1306
jhohn@kana.com
Investors:
Market Street Partners
Carolyn Bass or Susan Coss, 415-445-3240
kana@marketstreetpartners.com
Media:
PAN Communications
Elise Sherman, 978/474-1900
kana@pancomm.com
