Form 10-Q Crawford & Company Quarter Ended September 30, 1996 Page 2 PART I - FINANCIAL INFORMATION Item 1. Financial Statements Condensed Financial Statements: Year-to-Date Unaudited Consolidated Statements of Income for the Nine-Month Periods ended September 30, 1996 and September 30, 1995: (In Thousand of Dollars Except Share and Per Share Data) 1996 1995 Revenues $474,089 $450,466 Costs and Expenses: Cost of services provided, less reimbursed expenses of $24,333 in 1996 and $25,698 in 1995 340,871 327,135 Selling, general and administrative expenses 80,407 80,615 Total costs and expenses 421,278 407,750 Income Before Income Taxes 52,811 42,716 Provision for Income Taxes 21,297 17,228 Net Income $31,514 $25,488 Earnings Per Share $0.92 $0.73 Weighted Average Shares Outstanding 34,144,097 34,855,628 Declared Dividends Per Share - Class A Common Stock $0.450 $0.435 Declared Dividends Per Share - Class B Common Stock $0.435 $0.405 (See accompanying notes to condensed financial statements) Form 10-Q Crawford & Company Quarter Ended September 30, 1996 Page 3 Quarterly Unaudited Consolidated Statements of Income for the Three-Month Periods ended September 30, 1996 and September 30, 1995: (In Thousand of Dollars Except Share and Per Share Data) 1996 1995 Revenues $154,897 $150,954 Costs and Expenses: Cost of services provided, less reimbursed expenses of $8,466 in 1996 and $8,625 in 1995 110,875 110,608 Selling, general and administrative expenses 25,833 24,540 Total costs and expenses 136,708 135,148 Income Before Income Taxes 18,189 15,806 Provision for Income Taxes 7,334 6,375 Net Income $10,855 $9,431 Earnings Per Share $0.32 $0.27 Weighted Average Shares Outstanding 34,022,615 34,878,976 Declared Dividends Per Share - Class A Common Stock $0.150 $0.145 Declared Dividends Per Share - Class B Common Stock $0.145 $0.135 (See accompanying notes to condensed financial statements) Form 10-Q Crawford & Company Quarter Ended September 30, 1996 Page 4 Consolidated Balance Sheets as of September 30, 1996 and December 31, 1995: (In Thousands of Dollars) (Unaudited) September 30 December 31 1996 1995 ASSETS Current Assets: Cash and cash equivalents $53,312 $40,802 Short-term investments, at fair value 126 5,596 Accounts receivable, less allowance for doubtful accounts of $10,978 in 1996 and $10,303 in 1995 109,387 111,636 Unbilled revenues, at estimated billable amounts 67,611 60,486 Prepaid income taxes 9,499 6,115 Prepaid expenses and other current assets 9,363 9,745 Total current assets 249,298 234,380 Property and Equipment: Property and equipment, at cost: 123,207 121,307 Less accumulated depreciation and amortization (90,768) (84,859) Net property and equipment 32,439 36,448 Other Assets: Intangible assets arising from acquisitions, less accumulated amortization of $8,976 in 1996 and $7,596 in 1995 53,989 55,731 Prepaid pension obligation 42,712 34,243 Other 7,100 6,181 Total other assets 103,801 96,155 TOTAL ASSETS $385,538 $366,983 (See accompanying notes to condensed financial statements) Form 10-Q Crawford & Company Quarter Ended September 30, 1996 Page 5 Consolidated Balance Sheets - (Continued) (In Thousands of Dollars) (Unaudited) September 30 December 31 1996 1995 LIABILITIES AND SHAREHOLDERS' INVESTMENT Current Liabilities: Short-term borrowings $8,547 $10,154 Accounts payable 11,044 12,366 Accrued compensation and related costs 36,168 26,764 Other accrued liabilities 34,841 29,394 Deferred revenues 16,364 15,504 Current installments of long-term debt 849 872 Total current liabilities 107,813 95,054 Noncurrent Liabilities: Long-term debt, less current installments 9,431 9,412 Deferred income taxes 14,305 14,854 Deferred revenues 12,261 10,498 Postretirement medical benefit obligation 8,425 7,938 Self-insured risks 9,037 7,347 Other 2,231 1,020 Total noncurrent liabilities 55,690 51,069 Shareholders' Investment: Class A Common Stock, $1.00 par value; 50,000,000 shares authorized; 16,593,623 and 17,229,986 shares issued in 1996 and 1995, respectively 16,594 17,230 Class B Common Stock, $1.00 par value; 50,000,000 shares authorized; 17,171,174 and 17,297,730 shares issued in 1996 and 1995, respectively 17,171 17,298 Retained earnings 191,574 189,294 Cumulative translation adjustment (3,304) (2,962) Total shareholders' investment 222,035 220,860 TOTAL LIABILITIES AND SHAREHOLDERS' INVESTMENT $385,538 $366,983 (See accompanying notes to condensed financial statements) Form 10-Q Crawford & Company Quarter Ended September 30, 1996 Page 6 Unaudited Consolidated Statements of Cash Flows for the Nine-Month Periods Ended September 30, 1996 and September 30, 1995: (In Thousands of Dollars) 1996 1995 Cash Flows From Operating Activities: Net income $31,514 $25,488 Reconciliation of net income to net cash provided by operating activities: Depreciation and amortization 11,933 12,685 Deferred income taxes 1,336 6,359 Loss on sales of property and equipment 324 691 Changes in operating assets and liabilities: Short-term investments 5,470 12,205 Accounts receivable, net 1,836 (5,447) Unbilled revenues (6,959) (511) Prepaid or accrued income taxes (1,511) (3,247) Accounts payable and accrued liabilities 13,992 (5,963) Deferred revenues 2,624 1,809 Prepaid expenses and other assets (10,944) (16,154) Net cash provided by operating activities 49,615 27,915 Cash Flows From Investing Activities: Acquisitions of property and equipment (6,137) (10,833) Net assets of companies acquired 0 (4,206) Sales of property and equipment 301 123 Net cash used in investing activities (5,836) (14,916) Cash Flows From Financing Activities: Dividends paid (15,119) (14,658) Repurchase of common stock (15,940) (3,721) Issuance of common stock 1,063 910 Decrease in short-term borrowings (1,357) (265) Increase in long-term debt 126 274 Net cash used in financing activities (31,227) (17,460) Effect of exchange rate changes on cash and cash equivalents (42) 230 Increase (Decrease) in cash and cash equivalents 12,510 (4,231) Cash and cash equivalents at beginning of period 40,802 38,968 Cash and cash equivalents at end of period $53,312 $34,737 Cash payments for income taxes $21,461 $13,946 (See accompanying notes to condensed financial statements)