UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K X ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2003 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from __________ to __________. Commission File Number 1-6155 AMERICAN GENERAL FINANCE CORPORATION (Exact name of registrant as specified in its charter) Indiana 35-0416090 (State of incorporation) (I.R.S. Employer Identification No.) 601 N.W. Second Street, Evansville, IN 47708 (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code: (812) 424-8031 Securities registered pursuant to Section 12(b) of the Act: Name of each exchange Title of each class on which registered 8.45% Senior Notes due October 15, 2009 New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months, and (2) has been subject to such filing requirements for the past 90 days. Yes X No Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K [ ]. Not applicable. Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Securities Exchange Act of 1934). Yes No X The registrant meets the conditions set forth in General Instructions I(1)(a) and (b) of Form 10-K and is therefore filing this Form 10-K with the reduced disclosure format. As the registrant is an indirect wholly owned subsidiary of American International Group, Inc., none of the registrant's common stock is held by non-affiliates of the registrant. At March 10, 2004, there were 10,160,012 shares of the registrant's common stock, $.50 par value, outstanding. 2 TABLE OF CONTENTS Item Page Part I 1. Business . . . . . . . . . . . . . . . . . . . . . . 3 2. Properties . . . . . . . . . . . . . . . . . . . . . 26 3. Legal Proceedings . . . . . . . . . . . . . . . . . 26 4. Submission of Matters to a Vote of Security Holders . . . . . . . . . . . . . . . . . . . . . * Part II 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities . . . . . . . . . . . . . . . . 27 6. Selected Financial Data . . . . . . . . . . . . . . 27 7. Management's Discussion and Analysis of Financial Condition and Results of Operations. . . . . . . . 28 7A. Quantitative and Qualitative Disclosures About Market Risk . . . . . . . . . . . . . . . . . . . 49 8. Financial Statements and Supplementary Data . . . . 49 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure . . . . . . 93 9A. Controls and Procedures . . . . . . . . . . . . . . 93 Part III 10. Directors and Executive Officers of the Registrant . * 11. Executive Compensation . . . . . . . . . . . . . . . * 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters . . * 13. Certain Relationships and Related Transactions . . . * 14. Principal Accountant Fees and Services . . . . . . . 94 Part IV 15. Exhibits, Financial Statement Schedules, and Reports on Form 8-K . . . . . . . . . . . . . . . 95 * Items 4, 10, 11, 12, and 13 are not included, per conditions met by Registrant set forth in General Instructions I(1)(a) and (b) of Form 10-K. AVAILABLE INFORMATION American General Finance Corporation (AGFC) files annual, quarterly, and current reports and other information with the Securities and Exchange Commission (the SEC). The SEC maintains a website that contains annual, quarterly, and current reports and other information that issuers (including AGFC) file electronically with the SEC. The SEC's website is www.sec.gov. This Annual Report on Form 10-K for the year ended December 31, 2003, our Annual Report on Form 10-K for the year ended December 31, 2002, and our 2003 Quarterly Reports on Form 10-Q are available free of charge on our Internet website www.agfinance.com. The information on our website is not incorporated by reference into this report. The website addresses listed above are provided for the information of the reader and are not intended to be active links. 3 PART I Item 1. Business. GENERAL American General Finance Corporation will be referred to as "AGFC" or collectively with its subsidiaries, whether directly or indirectly owned, as the "Company" or "we". AGFC was incorporated in Indiana in 1927 as successor to a business started in 1920. All of the common stock of AGFC is owned by American General Finance, Inc. (AGFI), which was incorporated in Indiana in 1974. Since August 29, 2001, AGFI has been an indirect wholly owned subsidiary of American International Group, Inc. (AIG), a Delaware corporation. AIG is a holding company which, through its subsidiaries, is engaged in a broad range of insurance and insurance-related activities, financial services, and retirement services and asset management in the United States and abroad. AGFC is a financial services holding company with subsidiaries engaged primarily in the consumer finance and credit insurance businesses. We conduct the credit insurance business to supplement our consumer finance business through Merit Life Insurance Co. (Merit) and Yosemite Insurance Company (Yosemite), which are both wholly owned subsidiaries of AGFC. Effective January 1, 2003, we acquired 100% of the common stock of Wilmington Finance, Inc. (WFI) in a purchase business combination. WFI provides services for the origination of non-conforming residential real estate loans for sale to investors. At December 31, 2003, the Company had 1,365 offices in 44 states, Puerto Rico, and the U.S. Virgin Islands and approximately 8,400 employees. Our executive offices are located in Evansville, Indiana. Selected Financial Information Selected financial information of the Company was as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Average net receivables $13,800,558 $12,135,806 $11,411,464 Average borrowings $12,952,422 $11,180,394 $10,373,630 4 Item 1. Continued At or for the Years Ended December 31, 2003 2002 2001 Yield - finance charges as a percentage of average net receivables 12.41% 13.83% 14.62% Borrowing cost - interest expense as a percentage of average borrowings 4.17% 4.95% 5.98% Interest spread - yield less borrowing cost 8.24% 8.88% 8.64% Operating expenses as a percentage of average net receivables 4.90% 4.54% 4.64% Allowance ratio - allowance for finance receivable losses as a percentage of net finance receivables 3.07% 3.34% 3.74% Charge-off ratio - net charge-offs as a percentage of the average of net finance receivables at the beginning of each month during the period 2.21% 2.41% 2.27% Charge-off coverage - allowance for finance receivable losses to net charge-offs 1.50x 1.56x 1.70x Delinquency ratio - gross finance receivables 60 days or more past due as a percentage of gross finance receivables 3.33% 3.68% 3.73% Return on average assets 2.28% 2.51% 1.91% Return on average equity 18.79% 21.69% 14.46% Ratio of earnings to fixed charges (refer to Exhibit 12 for calculations) 2.03x 1.87x 1.62x Debt to tangible equity ratio - debt to equity less goodwill and accumulated other comprehensive income 7.51x 7.34x 7.50x Debt to equity ratio 6.76x 6.98x 7.04x 5 Item 1. Continued CONSUMER FINANCE BUSINESS SEGMENT Through its 1,365 branch offices and its centralized services and support operations, the consumer finance business segment: * makes loans directly to individuals; * offers retail sales financing to merchants; * purchases portfolios of finance receivables originated by other lenders; * provides for a fee, marketing, certain origination processing services, and loan servicing for a non-subsidiary affiliate; * originates real estate loans for sale to investors; and * offers credit and non-credit insurance products. Most of our customers are usually described as non-conforming, non- prime, or subprime. Products and Services We make home equity loans, originate secured and unsecured consumer loans, and extend lines of credit. We generally take a security interest in the real property and/or personal property of the borrower. Real estate loans are secured by first or second mortgages on residential real estate and generally have maximum original terms of 360 months. Non-real estate loans are secured by consumer goods, automobiles, or other personal property or are unsecured and generally have maximum original terms of 60 months. We purchase retail sales contracts and provide revolving retail services arising from the retail sale of consumer goods and services by retail merchants. We also purchase private label receivables originated by AIG Federal Savings Bank, a non-subsidiary affiliate, under a participation agreement. Retail sales contracts, revolving retail, and private label receivables are generated at approximately 24,000 retail merchant locations across the United States, Puerto Rico, and the U.S. Virgin Islands. Retail sales contracts are closed- end accounts that consist of a single purchase transaction. Revolving retail and private label are open-end accounts that can be used for repeated purchases. Retail sales contracts are secured by the real property or personal property giving rise to the contract and generally have maximum original terms of 60 months. Revolving retail and private label are secured by the goods purchased and generally require minimum monthly payments based on outstanding balances. To supplement our lending and retail sales financing activities, we purchase portfolios of real estate loans, non-real estate loans, and retail sales finance receivables originated by other lenders whose customers meet our credit quality standards and profitability objectives. We also purchase real estate loans originated by AIG Federal Savings Bank under a purchase agreement. Additionally, we provide for a fee, marketing, certain origination processing services, and loan servicing for AIG Federal Savings Bank's origination and sale of non-conforming residential real estate loans. We also originate real estate loans, primarily through broker relationships and, to a lesser extent, directly to consumers, and sell the originated loans to investors with servicing released. 6 Item 1. Continued We offer credit life, credit accident and health, credit related property and casualty, credit involuntary unemployment, and non-credit insurance to eligible consumer finance customers. These products are issued by affiliated as well as non-affiliated insurance companies and are described under "Insurance Business Segment". Customer Development and Servicing Retail sales finance obligations that we purchase from merchants provide an important source of new loan customers. These customers have demonstrated an apparent need to finance a retail purchase and a willingness to use credit. After purchase of the retail sales finance obligation, we contact the customer using various marketing methods to invite the customer to discuss his or her overall credit needs with our consumer lending specialists. Any resulting loan may pay off the customer's retail sales finance obligation and consolidate his or her debts with other creditors. Our consumer lending specialists, who, where required, are licensed to offer insurance products, explain our credit and non-credit insurance products to the customer. The customer then determines whether to purchase any of these products. We also originate loans by soliciting former customers who have recently paid off their loans as well as current customers. In addition, we purchase prospect lists from major list compilers based on our predetermined selection criteria. We market our financial products to these potential customers using various solicitation methods. We also use various Internet loan application sources, including our own website, to obtain potential customers. We forward this information to our branch offices where consumer lending specialists contact the potential customers in attempts to initiate loans. Our branch offices are supported by centralized administrative and operational functions. Our centralized operations include the following: * customer solicitations; * real estate loan approvals; * real estate loan servicing; * real estate owned processing; * retail sales finance approvals; * retail sales finance collections; * retail sales finance payment processing; * revolving retail and private label processing; * merchant services; and * charge-off recovery operations. We continually seek to identify functions that could be more cost- effective if centralized, thereby reducing costs and freeing our consumer lending specialists in our branches to concentrate on providing service to our customers. 7 Item 1. Continued Operational Controls We control and monitor our consumer finance business segment through a variety of methods including the following: * Our operational policies and procedures standardize various aspects of lending, collections, and business development processes. * Our finance receivable systems control amounts, rates, terms, and fees of our customers' accounts; create loan documents specific to the state in which the branch operates; and control cash receipts and disbursements. * Our home office accounting personnel reconcile bank accounts, investigate discrepancies, and resolve differences. * Our credit risk management system reports are used by various personnel to compare lending and collection activities with predetermined parameters. * Our field operations management structure is designed to control a large, decentralized organization with each succeeding level staffed with more experienced personnel. * Our field operations incentive compensation plan aligns the operating activities and goals with corporate strategies by basing a portion of field personnel total compensation on profitability and credit quality. * Our internal audit department audits for operational policy and procedure and state law and regulation compliance. Internal audit reports directly to AIG to enhance independence. See Note 24. of the Notes to Consolidated Financial Statements in Item 8. for further information on the Company's consumer finance business segment. Finance Receivables We carry finance receivables at amortized cost which includes accrued finance charges on interest bearing finance receivables, unamortized deferred origination costs, and unamortized net premiums and discounts on purchased finance receivables. They are net of unamortized finance charges on precomputed receivables and unamortized points and fees. Although a significant portion of insurance claims and policyholder liabilities originate from the finance receivables, our policy is to report them as liabilities and not net them against finance receivables. Finance receivables relate to the financing activities of our consumer finance business segment, and insurance claims and policyholder liabilities relate to the underwriting activities of our insurance business segment. 8 Item 1. Continued Amount, number, and average size of net finance receivables originated and renewed and net purchased by type (retail sales contracts, revolving retail, and private label comprise retail sales finance) were as follows: Years Ended December 31, 2003 2002 2001 Amount Percent Amount Percent Amount Percent Originated and renewed Amount (in thousands): Real estate loans $4,747,121 52% $2,518,226 37% $2,129,623 33% Non-real estate loans 2,769,548 31 2,690,135 39 2,704,901 41 Retail sales finance 1,577,749 17 1,611,943 24 1,695,115 26 Total $9,094,418 100% $6,820,304 100% $6,529,639 100% Number: Real estate loans 71,161 5% 57,909 4% 55,935 3% Non-real estate loans 755,595 48 748,226 46 765,716 45 Retail sales finance 753,303 47 810,598 50 889,863 52 Total 1,580,059 100% 1,616,733 100% 1,711,514 100% Average size (to nearest dollar): Real estate loans $66,710 $43,486 $38,073 Non-real estate loans 3,665 3,595 3,533 Retail sales finance 2,094 1,989 1,905 Net purchased Amount (in thousands): Real estate loans $ 555,774 94% $2,343,636 92% $ 945,621 85% Non-real estate loans 3,052 1 124,665 5 25,327 2 Retail sales finance 30,044 5 83,576 3 142,875 13 Total $ 588,870 100% $2,551,877 100% $1,113,823 100% Number: Real estate loans 5,563 30% 38,948 38% 15,169 23% Non-real estate loans 1,735 9 35,096 35 12,790 19 Retail sales finance 11,533 61 27,791 27 38,516 58 Total 18,831 100% 101,835 100% 66,475 100% Average size (to nearest dollar): Real estate loans $99,905 $60,173 $62,339 Non-real estate loans 1,759 3,552 1,980 Retail sales finance 2,605 3,007 3,709 Net purchased for 2003 included a sale of $266.8 million of real estate loans to an AGFI subsidiary for securitization. We had no sales in 2002 or 2001. 9 Item 1. Continued Amount, number, and average size of total net finance receivables originated, renewed, and net purchased by type were as follows: Years Ended December 31, 2003 2002 2001 Amount Percent Amount Percent Amount Percent Originated, renewed, and net purchased Amount (in thousands): Real estate loans $5,302,895 55% $4,861,862 52% $3,075,244 40% Non-real estate loans 2,772,600 28 2,814,800 30 2,730,228 36 Retail sales finance 1,607,793 17 1,695,519 18 1,837,990 24 Total $9,683,288 100% $9,372,181 100% $7,643,462 100% Number: Real estate loans 76,724 5% 96,857 6% 71,104 4% Non-real estate loans 757,330 47 783,322 45 778,506 44 Retail sales finance 764,836 48 838,389 49 928,379 52 Total 1,598,890 100% 1,718,568 100% 1,777,989 100% Average size (to nearest dollar): Real estate loans $69,117 $50,196 $43,250 Non-real estate loans 3,661 3,593 3,507 Retail sales finance 2,102 2,022 1,980 Amount of net purchased as a percentage of total originated, renewed, and net purchased was as follows: Years Ended December 31, 2003 2002 2001 Real estate loans 10% 48% 31% Non-real estate loans - 4 1 Retail sales finance 2 5 8 Total 6% 27% 15% 10 Item 1. Continued Amount, number, and average size of net finance receivables by type were as follows: December 31, 2003 2002 2001 Amount Percent Amount Percent Amount Percent Net finance receivables Amount (in thousands): Real estate loans $10,657,742 72% $ 9,313,496 69% $ 7,444,484 64% Non-real estate loans 2,877,825 19 2,905,339 21 2,865,985 24 Retail sales finance 1,302,922 9 1,355,503 10 1,408,111 12 Total $14,838,489 100% $13,574,338 100% $11,718,580 100% Number: Real estate loans 205,391 11% 212,082 11% 183,406 9% Non-real estate loans 876,083 49 907,405 48 932,165 48 Retail sales finance 730,861 40 789,703 41 850,123 43 Total 1,812,335 100% 1,909,190 100% 1,965,694 100% Average size (to nearest dollar): Real estate loans $51,890 $43,915 $40,590 Non-real estate loans 3,285 3,202 3,075 Retail sales finance 1,783 1,716 1,656 Geographic Distribution Geographic diversification of finance receivables reduces the concentration of credit risk associated with a recession in any one region. The largest concentrations of net finance receivables were as follows: December 31, 2003 2002 2001 Amount Percent Amount Percent Amount Percent (dollars in thousands) California $ 2,263,038 15% $ 2,160,846 16% $ 1,374,599 12% Florida 921,092 6 840,182 6 772,830 7 N. Carolina 883,866 6 887,243 7 850,995 7 Illinois 835,156 6 786,593 6 731,238 6 Ohio 833,064 6 785,506 6 741,702 7 Georgia 658,833 4 591,970 4 510,140 4 Virginia 657,683 4 553,386 4 500,137 4 Indiana 618,636 4 598,832 4 586,625 5 Other 7,167,121 49 6,369,780 47 5,650,314 48 Total $14,838,489 100% $13,574,338 100% $11,718,580 100% 11 Item 1. Continued Average Net Receivables Average net receivables by type were as follows: Years Ended December 31, 2003 2002 2001 Amount Percent Amount Percent Amount Percent (dollars in thousands) Real estate loans $ 9,687,738 70% $ 7,995,507 66% $ 7,133,476 63% Non-real estate loans 2,831,197 21 2,804,579 23 2,897,617 25 Retail sales finance 1,281,623 9 1,335,720 11 1,380,371 12 Total $13,800,558 100% $12,135,806 100% $11,411,464 100% Growth in average net receivables by type was as follows: Years Ended December 31, 2003 2002 2001 Percent Percent Percent Amount Change Amount Change Amount Change (dollars in thousands) Real estate loans $1,692,231 21% $ 862,031 12% $ 121,037 2% Non-real estate loans 26,618 1 (93,038) (3) 148,954 5 Retail sales finance (54,097) (4) (44,651) (3) 22,356 2 Total $1,664,752 14% $ 724,342 6% $ 292,347 3% Finance Charges and Yield We recognize finance charges as revenue on the accrual basis using the interest method. We amortize premiums and discounts on purchased finance receivables as a revenue adjustment using the interest method. We defer the costs to originate certain finance receivables and the revenue from nonrefundable points and fees on loans and amortize them to revenue using the interest method over the lesser of the contractual term or the estimated life based upon prepayment experience. If a finance receivable liquidates before amortization is completed, we charge or credit any unamortized premiums, discounts, origination costs, or points and fees to revenue at the date of liquidation. We recognize late charges, prepayment penalties, and deferment fees as revenue when received. We stop accruing finance charges when the fourth contractual payment becomes past due for loans and retail sales contracts and when the sixth contractual payment becomes past due for revolving retail and private label. Beginning in third quarter 2001, in conformity with AIG policy, we reverse amounts previously accrued upon suspension. Prior to AIG's indirect acquisition of the Company, we did not reverse amounts previously accrued upon suspension. After suspension, we recognize revenue for loans and retail sales contracts only to the extent of any additional payments we receive. 12 Item 1. Continued Finance charges and yield by type of finance receivable were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Real estate loans: Finance charges $ 926,109 $ 880,021 $ 847,110 Yield 9.56% 11.01% 11.88% Non-real estate loans: Finance charges $ 600,903 $ 604,005 $ 625,159 Yield 21.22% 21.54% 21.57% Retail sales finance: Finance charges $ 185,082 $ 194,897 $ 196,344 Yield 14.44% 14.59% 14.22% Total: Finance charges $1,712,094 $1,678,923 $1,668,613 Yield 12.41% 13.83% 14.62% See Management's Discussion and Analysis in Item 7. for information on the trends in yield. Finance Receivable Credit Quality Information A risk in all consumer lending and retail sales financing transactions is the customer's unwillingness or inability to repay obligations. Unwillingness to repay is usually evidenced in a consumer's historical credit repayment record. An inability to repay usually results from lower income due to unemployment or underemployment, major medical expenses, or divorce. Occasionally, these types of events are so economically severe that the customer files for bankruptcy. Because we evaluate credit applications with a view toward ability to repay, our customer's inability to repay occurs after our initial credit evaluation and funding of an outstanding loan. We use credit risk scoring models at the time of credit application to assess our risk of the applicant's unwillingness or inability to repay. These models are developed and based upon numerous factors including past customer credit repayment experience. The risk scoring models are periodically revalidated based on recent portfolio performance. We extend credit to those consumers who fit our risk guidelines as determined by these models and, in some cases, manual underwriting. Price and size of the loan or retail sales finance transaction are generally in relation to the estimated credit risk assumed. Our policy is to charge off each month to the allowance for finance receivable losses non-real estate loans on which payments received in the prior six months have totaled less than 5% of the original loan amount and retail sales finance that are six installments past due. Generally, we start foreclosure proceedings on real estate loans when four monthly installments are past due. When foreclosure is completed 13 Item 1. Continued and we have obtained title to the property, we obtain an unrelated party's valuation of the property, which is either a full appraisal or a real estate broker's or appraiser's estimate of the property's sale value without the benefit of a full interior and exterior appraisal and lacking sales comparisons. We reduce finance receivables by the amount of the real estate loan, establish a real estate owned asset valued at lower of loan balance or 85% of the valuation, and charge off any loan amount in excess of that value to the allowance for finance receivable losses. We occasionally extend the charge-off period for individual accounts when, in our opinion, such treatment is warranted and consistent with our credit risk policies. We increase the allowance for finance receivable losses for recoveries on accounts previously charged off. Charge-offs, recoveries, net charge-offs, and charge-off ratio by type of finance receivable were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Real estate loans: Charge-offs $ 66,846 $ 56,602 $ 53,875 Recoveries (4,149) (4,467) (4,459) Net charge-offs $ 62,697 $ 52,135 $ 49,416 Charge-off ratio .65% .66% .69% Non-real estate loans: Charge-offs $224,716 $220,557 $196,947 Recoveries (27,699) (26,788) (26,640) Net charge-offs $197,017 $193,769 $170,307 Charge-off ratio 6.96% 6.91% 5.87% Retail sales finance: Charge-offs $ 54,210 $ 53,601 $ 47,439 Recoveries (9,912) (9,346) (8,427) Net charge-offs $ 44,298 $ 44,255 $ 39,012 Charge-off ratio 3.45% 3.31% 2.83% Total: Charge-offs $345,772 $330,760 $298,261 Recoveries (41,760) (40,601) (39,526) Net charge-offs $304,012 $290,159 $258,735 Charge-off ratio 2.21% 2.41% 2.27% Establishing and maintaining customer relationships is very important to us. A delinquent payment often indicates that the customer is experiencing temporary financial difficulties. We view collection efforts as opportunities to help our customers solve their temporary financial problems and retain our customer relationships. We may renew a delinquent account if the customer has sufficient income and it does not appear that the cause of past delinquency will affect the customer's ability to repay the new loan. We subject all renewals, whether the customer's account is current or delinquent, to the same credit risk underwriting process as we would a new application for credit. 14 Item 1. Continued We may allow a deferment, which is a partial payment that extends the term of an account. The partial payment amount is usually the greater of one-half of a regular monthly payment or the amount necessary to bring the interest on the account current. We limit a customer to two deferments in a rolling twelve-month period. To accommodate a customer's preferred monthly payment pattern, we may agree to a customer's request to change a payment due date on an account. An account's due date will not be changed if the change will affect the thirty day plus delinquency status of the account at month end. Delinquency (gross finance receivables 60 days or more past due) based on contract terms in effect and delinquency ratio by type of finance receivable were as follows: December 31, 2003 2002 2001 (dollars in thousands) Real estate loans: Delinquency $302,242 $295,244 $248,266 Delinquency ratio 2.85% 3.20% 3.34% Non-real estate loans: Delinquency $164,638 $175,167 $168,001 Delinquency ratio 5.16% 5.40% 5.22% Retail sales finance: Delinquency $ 40,217 $ 43,381 $ 40,586 Delinquency ratio 2.80% 2.88% 2.55% Total: Delinquency $507,097 $513,792 $456,853 Delinquency ratio 3.33% 3.68% 3.73% We establish the allowance for finance receivable losses primarily through the provision for finance receivable losses charged to expense. We believe the amount of the allowance for finance receivable losses is the most significant estimate we make. Our Credit Strategy and Policy Committee evaluates our finance receivable portfolio monthly. This review determines any adjustment necessary to maintain the allowance for finance receivable losses at a level we consider adequate to absorb losses inherent in the existing portfolio. 15 Item 1. Continued Changes in the allowance for finance receivable losses were as follows: At or for the Years Ended December 31, 2003 2002 2001 (dollars in thousands) Balance at beginning of year $ 453,668 $ 438,860 $ 372,825 Provision for finance receivable losses 308,451 296,365 284,735 Allowance related to sale of finance receivables to AGFI subsidiary for securitization (2,705) - - Allowance related to net acquired receivables - 8,602 15,035 Charge-offs (345,772) (330,760) (298,261) Recoveries 41,760 40,601 39,526 Other charges - additional provision - - 25,000 Balance at end of year $ 455,402 $ 453,668 $ 438,860 See Management's Discussion and Analysis in Item 7. for further information on finance receivable loss and delinquency experience and the related allowance for finance receivable losses. Real Estate Owned We acquire real estate owned through foreclosure on real estate loans. We record real estate owned in other assets, initially at lower of loan balance or 85% of the unrelated party's valuation, which approximates the fair value less the estimated cost to sell. If we do not sell a property within one year of acquisition, we reduce the carrying value by five percent of the initial value each month beginning in the thirteenth month. Prior to AIG's indirect acquisition of the Company in August 2001, we did not begin this writedown until the nineteenth month. The other charges recorded in third quarter 2001 included $5.0 million to adjust for this difference. We continue the writedown until the property is sold or the carrying value is reduced to ten percent of the initial value. We charge these writedowns to other revenues. We record the sale price we receive for a property less the carrying value and any amounts refunded to the customer as a recovery or loss in other revenues. We do not profit from foreclosures in accordance with the American Financial Services Association's Voluntary Standards for Consumer Mortgage Lending. We only attempt to recover our investment in the property, including expenses incurred. 16 Item 1. Continued Changes in the amount of real estate owned were as follows: At or for the Years Ended December 31, 2003 2002 2001 (dollars in thousands) Balance at beginning of year $ 47,289 $ 48,359 $ 45,033 Properties acquired 75,627 71,329 57,533 Properties sold or disposed of (65,003) (63,794) (44,651) Monthly writedowns (8,018) (8,605) (9,556) Balance at end of year $ 49,895 $ 47,289 $ 48,359 Real estate owned as a percentage of real estate loans 0.47% 0.51% 0.65% Net recovery (loss) on sales of real estate owned $ 1,843 $ 2,943 $ (1,063) Changes in the number of real estate owned properties were as follows: At or for the Years Ended December 31, 2003 2002 2001 Balance at beginning of year 897 970 817 Properties acquired 1,384 1,355 1,526 Properties sold or disposed of (1,336) (1,428) (1,373) Balance at end of year 945 897 970 Sources of Funds We fund our consumer finance business segment principally through the following sources: * net cash flows from operating activities; * issuances of long-term debt; * short-term borrowings in the commercial paper market; * borrowings from banks under credit facilities; * sales of finance receivables for securitizations; and * capital contributions from parent. 17 Item 1. Continued Average Borrowings Average borrowings by term of debt were as follows: Years Ended December 31, 2003 2002 2001 Amount Percent Amount Percent Amount Percent (dollars in thousands) Long-term debt $ 9,584,778 74% $ 7,343,929 66% $ 6,022,033 58% Short-term debt 3,367,644 26 3,836,465 34 4,351,597 42 Total $12,952,422 100% $11,180,394 100% $10,373,630 100% Average borrowings by rate of debt were as follows: Years Ended December 31, 2003 2002 2001 Amount Percent Amount Percent Amount Percent (dollars in thousands) Fixed-rate debt $ 7,640,490 59% $ 7,416,047 66% $ 7,240,971 70% Floating-rate debt 5,311,932 41 3,764,347 34 3,132,659 30 Total $12,952,422 100% $11,180,394 100% $10,373,630 100% Interest Expense and Borrowing Cost Interest expense and borrowing cost by term of debt were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Long-term debt: Interest expense $444,380 $432,737 $400,920 Borrowing cost 4.64% 5.89% 6.66% Short-term debt: Interest expense $ 94,478 $121,140 $219,567 Borrowing cost 2.82% 3.16% 5.04% Total: Interest expense $538,858 $553,877 $620,487 Borrowing cost 4.17% 4.95% 5.98% 18 Item 1. Continued Interest expense and borrowing cost by rate of debt were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Fixed-rate debt: Interest expense $433,748 $480,258 $484,661 Borrowing cost 5.68% 6.48% 6.69% Floating-rate debt: Interest expense $105,110 $ 73,619 $135,826 Borrowing cost 1.99% 1.96% 4.33% Total: Interest expense $538,858 $553,877 $620,487 Borrowing cost 4.17% 4.95% 5.98% The Company's use of interest rate swap agreements to fix floating- rate debt or float fixed-rate debt, the effect of which is included in the rates above, is described in Note 13. of the Notes to Consolidated Financial Statements in Item 8. Contractual Maturities Contractual maturities of net finance receivables and debt at December 31, 2003 were as follows: Net Finance Receivables Debt (dollars in thousands) 2004 $ 1,329,392 $ 5,283,718 2005 1,537,085 1,822,330 2006 1,135,178 2,454,296 2007 704,280 1,387,618 2008 472,996 540,668 2009 and thereafter 9,659,558 2,382,786 Total $14,838,489 $13,871,416 See Note 5. of the Notes to Consolidated Financial Statements in Item 8. for contractual maturities and principal cash collections of net finance receivables by type. 19 Item 1. Continued INSURANCE BUSINESS SEGMENT The insurance business segment markets its products to our eligible consumer finance customers. Cash generated from operations is invested in investment securities, commercial mortgage loans, investment real estate, and policy loans and is also used to pay dividends. Merit is a life and health insurance company domiciled in Indiana and licensed in 46 states, the District of Columbia, and the U.S. Virgin Islands. Merit principally writes or reinsures credit life, credit accident and health, and non-credit insurance. Yosemite is a property and casualty insurance company domiciled in Indiana and licensed in 45 states. Yosemite principally writes or reinsures credit-related property and casualty and credit involuntary unemployment insurance. Products and Services Our credit life insurance policies insure the life of the borrower in an amount typically equal to the unpaid balance of the finance receivable and provide for payment in full to the lender of the finance receivable in the event of the borrower's death. Our credit accident and health insurance policies provide, to the lender, payment of the installments on the finance receivable coming due during a period of the borrower's disability due to illness or injury. Our credit-related property and casualty insurance policies are written to protect the lender's interest in property pledged as collateral for the finance receivable. Our credit involuntary unemployment insurance policies provide, to the lender, payment of the installments on the finance receivable coming due during a period of the borrower's involuntary unemployment. The borrower's purchase of credit life, credit accident and health, credit-related property and casualty, or credit involuntary unemployment insurance is voluntary with the exception of lender-placed property damage coverage for property pledged as collateral. In these instances, our consumer finance business segment obtains property damage coverage through Yosemite either on a direct or reinsured basis under the terms of the lending agreement if the borrower does not provide evidence of coverage with another insurance carrier. Non-credit insurance policies are primarily traditional life level term coverage. The purchase of this coverage is voluntary. Customers usually either finance premiums for insurance products as part of the finance receivable or pay premiums monthly with their finance receivable payment, but they may pay the premiums in cash to the insurer. We do not offer single premium credit insurance products to our real estate loan customers. 20 Item 1. Continued Reinsurance Merit and Yosemite have entered into reinsurance agreements with other insurance companies, including certain affiliated companies, for reinsurance of various non-credit life, individual annuity, group annuity, credit life, credit accident and health, and credit-related property and casualty insurance where our insurance subsidiaries reinsure the risk of loss. The reserves for this business fluctuate over time and in certain instances are subject to recapture by the insurer. At December 31, 2003, reserves on the books of Merit and Yosemite for these reinsurance agreements totaled $93.5 million. See Note 24. of the Notes to Consolidated Financial Statements in Item 8. for further information on the Company's insurance business segment. Insurance Premium Revenue Recognition We recognize credit insurance premiums on closed-end real estate loans and revolving finance receivables as revenue when billed monthly. We defer credit insurance premiums collected in advance in unearned premium reserves which are included in insurance claims and policyholder liabilities. We recognize unearned premiums on credit life insurance as revenue using the sum-of-the-digits or actuarial methods, except in the case of level-term contracts, for which we recognize unearned premiums as revenue using the straight-line method over the terms of the policies. We recognize unearned premiums on credit accident and health insurance as revenue using an average of the sum-of-the-digits and the straight-line methods. We recognize unearned premiums on credit-related property and casualty and credit involuntary unemployment insurance as revenue using the straight-line method over the terms of the policies. We recognize non-credit life insurance premiums as revenue when collected but not before their due dates. 21 Item 1. Continued Premiums earned and premiums written by type of insurance were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Premiums Earned Credit insurance premiums earned: Credit life $ 35,026 $ 37,576 $ 41,046 Credit accident and health 45,114 47,726 50,405 Property and casualty 58,371 55,645 53,537 Other insurance premiums earned: Non-credit life 32,934 38,097 39,157 Non-credit accident and health 7,719 7,323 6,136 Premiums assumed under coinsurance agreements (654) 2,631 2,725 Total $178,510 $188,998 $193,006 Premiums Written Credit insurance premiums written: Credit life $ 26,057 $ 23,263 $ 29,333 Credit accident and health 39,754 40,458 44,570 Property and casualty 50,697 55,186 54,048 Other insurance premiums written: Non-credit life 32,934 38,097 39,157 Non-credit accident and health 7,719 7,323 6,136 Premiums assumed under coinsurance agreements (654) 2,631 2,725 Total $156,507 $166,958 $175,969 Insurance Losses Incurred Insurance losses incurred represent claims paid on behalf of the insured plus changes in various insurance reserves. We base claim reserves on Company experience. We estimate reserves for losses and loss adjustment expenses for credit-related property and casualty insurance based upon claims reported plus estimates of incurred but not reported claims. We accrue liabilities for future life insurance policy benefits associated with non-credit life contracts when we recognize premium revenue and base amounts on assumptions as to investment yields, mortality, and surrenders. We base annuity reserves on assumptions as to investment yields and mortality. We base insurance reserves assumed under coinsurance agreements where we assume the risk of loss on various tabular and unearned premium methods. 22 Item 1. Continued Losses incurred by type of insurance were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Credit insurance losses incurred: Credit life $ 20,661 $ 21,869 $ 21,830 Credit accident and health 16,501 26,494 24,814 Property and casualty 13,917 9,247 15,715 Other insurance losses incurred: Non-credit life 6,800 11,996 11,102 Non-credit accident and health 4,632 4,485 3,751 Losses incurred under coinsurance agreements 5,338 9,184 10,899 Total $ 67,849 $ 83,275 $ 88,111 Life Insurance in Force Life insurance in force by type of insurance was as follows: December 31, 2003 2002 2001 (dollars in thousands) Credit life $3,050,535 $3,091,211 $3,126,473 Non-credit life 2,900,944 3,104,772 3,275,199 Total $5,951,479 $6,195,983 $6,401,672 Investments and Investment Results We invest cash generated by our insurance business segment primarily in bonds. We invest in, but are not limited to, the following: * bonds; * commercial mortgage loans; * short-term investments; * limited partnerships; * preferred stock; * investment real estate; * policy loans; and * common stock. AIG subsidiaries manage substantially all of our insurance business segment's investments on our behalf. We currently classify all investment securities as available-for-sale and record them at fair value. We specifically identify realized gains and losses on investment securities. 23 Item 1. Continued We recognize interest on interest bearing fixed maturity investment securities, commercial mortgage loans, and policy loans as revenue on the accrual basis using the interest method. We amortize any premiums or discounts as a revenue adjustment using the interest method. We stop accruing interest revenue when collection of interest becomes uncertain. We record dividends as revenue on ex-dividend dates. We recognize income on mortgage-backed securities as revenue using a constant effective yield based on estimated prepayments of the underlying mortgages. We recognize the pretax operating income from our investment real estate as revenue monthly and from our investments in limited partnerships as revenue quarterly. Investment results of our insurance business segment were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Net investment revenue (a) $ 82,630 $ 82,812 $ 81,711 Average invested assets (b) $1,302,509 $1,252,625 $1,231,187 Adjusted portfolio yield (c) 6.56% 6.84% 7.03% Net realized losses on investments (d) $ (8,361) $ (4,400) $ (2,989) (a) Net investment revenue is after deducting investment expense but before net realized gains or losses on investments and provision for income taxes. (b) Average invested assets excludes the effect of Statement of Financial Accounting Standards 115. (c) Adjusted portfolio yield is calculated based upon the definitions of net investment revenue and average invested assets listed in (a) and (b) above. (d) Includes net realized gains or losses on investment securities and other invested assets before provision for income taxes. The increase in net realized losses on investments in 2003 was primarily due to a write-off of a limited partnership, which was considered other than temporary. See Note 7. of the Notes to Consolidated Financial Statements in Item 8. for information regarding investment securities for all operations of the Company. 24 Item 1. Continued REGULATION Consumer Finance The Company's consumer finance subsidiaries are subject to various state and federal laws and regulations. Applicable federal laws include: * the Equal Credit Opportunity Act (prohibits discrimination against credit-worthy applicants); * the Fair Credit Reporting Act (governs the accuracy and use of credit bureau reports); * the Truth in Lending Act (governs disclosure of applicable charges and other finance receivable terms); * the Fair Housing Act (prohibits discrimination in housing lending); * the Real Estate Settlement Procedures Act (regulates certain loans secured by real estate); * the Federal Trade Commission Act; and * the Federal Reserve Board's Regulations B, C, P, and Z. In many states, federal law preempts state law restrictions on interest rates and points and fees for first lien residential mortgage loans. The federal Alternative Mortgage Transactions Parity Act preempts certain state law restrictions on variable rate loans and loans with balloon payments in many states. The Company makes residential mortgage loans under the provisions of other federal laws. The Company is also subject to federal laws governing practices and disclosures when dealing with consumer or customer information. Various state laws also regulate our consumer lending and retail sales financing businesses. The degree and nature of such regulation vary from state to state. The laws under which a substantial amount of our business is conducted generally: * provide for state licensing of lenders; * impose maximum term, amount, interest rate, and other charge limitations; * regulate whether and under what circumstances insurance and other ancillary products may be offered in connection with a lending transaction; and * provide for consumer protection. The federal government is considering, and a number of states, counties, and cities have enacted or may be considering, laws or rules that restrict the credit terms or other aspects of residential mortgage loans that are typically described as "high cost mortgage loans". These laws or regulations, if adopted, may impose specific statutory liabilities in cases of non-compliance and may also limit or restrict the terms of covered loan transactions. Additionally, some of these laws may restrict other business activities or business dealings of affiliates of the Company under certain conditions. 25 Item 1. Continued Insurance State authorities regulate and supervise our insurance subsidiaries. The extent of such regulation varies by product and by state, but relates primarily to the following: * conduct of business; * types of products offered; * standards of solvency; * limitations on dividend payments and other related party transactions; * licensing; * deposits of securities for the benefit of policyholders; * permissible investments; * approval of policy forms and premium rates; * periodic examination of the affairs of insurers; * form and content of required financial reports; * reserve requirements for unearned premiums, losses, and other purposes; and * claims processing. The states in which we operate regulate credit insurance premium rates and premium refund calculations. COMPETITION Consumer Finance The consumer finance industry is highly competitive due to the large number of companies offering financial products and services, the sophistication of those products, the capital market resources of some competitors, and the general acceptance and widespread usage of available credit. We compete with other consumer finance companies as well as other types of financial institutions that offer similar products and services. Insurance Our insurance business segment supplements our consumer finance business segment. We believe that our insurance companies' abilities to market insurance products through our distribution systems provide a competitive advantage over our insurance competitors. 26 Item 2. Properties. We generally conduct branch office operations, branch office administration, other operations, and operational support in leased premises. Lease terms generally range from three to five years. Our investment in real estate and tangible property is not significant in relation to our total assets due to the nature of our business. AGFC subsidiaries own two branch offices in Riverside and Barstow, California and two branch offices in Hato Rey and Isabela, Puerto Rico. AGFI owns eight buildings in Evansville, Indiana. These buildings primarily include certain of our administrative offices, our centralized services and support operations facilities, and one of our branch offices. Merit owns an office building in Houston, Texas that is leased to third parties and affiliates and also owns a consumer finance branch office in Terre Haute, Indiana that is leased to an AGFC subsidiary. Item 3. Legal Proceedings. AGFC and certain of its subsidiaries are parties to various lawsuits and proceedings, including certain purported class action claims, arising in the ordinary course of business. In addition, many of these proceedings are pending in jurisdictions, such as Mississippi, that permit damage awards disproportionate to the actual economic damages alleged to have been incurred. Based upon information presently available, we believe that the total amounts, if any, that will ultimately be paid arising from these lawsuits and proceedings will not have a material adverse effect on our consolidated results of operations or financial position. However, the continued occurrences of large damage awards in general in the United States, including large punitive damage awards that bear little or no relation to actual economic damages incurred by plaintiffs in some jurisdictions, create the potential for an unpredictable judgment in any given suit. 27 PART II Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities. No trading market exists for AGFC's common stock. AGFC is an indirect wholly owned subsidiary of AIG. AGFC paid the following cash dividends on its common stock: Quarter Ended 2003 2002 (dollars in thousands) March 31 $ 897 $ 89,920 June 30 118,779 61,972 September 30 56,387 - December 31 - - Total $176,063 $151,892 See Management's Discussion and Analysis in Item 7., and Note 18. of the Notes to Consolidated Financial Statements in Item 8., regarding limitations on the ability of AGFC and its subsidiaries to pay dividends. Item 6. Selected Financial Data. The following selected financial data should be read in conjunction with the consolidated financial statements and related notes in Item 8., Management's Discussion and Analysis in Item 7., and other financial information in Item 1. At or for the Years Ended December 31, 2003 2002 2001 2000 1999 (dollars in thousands) Total revenues $ 2,162,373 $ 1,980,974 $ 1,975,536 $ 1,902,826 $ 1,715,869 Net income (a) 363,573 349,495 252,791 260,130 224,653 Total assets 16,771,141 15,400,722 13,447,626 13,193,153 12,464,102 Long-term debt 10,686,887 9,566,256 6,300,171 5,667,567 5,709,755 (a) Per share information is not included because all of AGFC's common stock is owned by AGFI. 28 Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations. Management's Discussion and Analysis of Financial Condition and Results of Operations should be read in conjunction with the consolidated financial statements and related notes in Item 8. and other financial information in Item 1. FORWARD-LOOKING STATEMENTS This Annual Report on Form 10-K and our other publicly available documents may include, and the Company's officers and representatives may from time to time make, statements which may constitute "forward- looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not historical facts but instead represent only our belief regarding future events, many of which are inherently uncertain and outside of our control. These statements may address, among other things, the Company's strategy for growth, product development, regulatory approvals, market position, financial results and reserves. The Company's actual results and financial condition may differ, possibly materially, from the anticipated results and financial condition indicated in these forward-looking statements. The important factors, many of which are outside of our control, which could cause the Company's actual results to differ, possibly materially, include, but are not limited to, the following: * changes in general economic conditions, including the interest rate environment in which we conduct business and the financial markets through which we access capital and invest cash flows from the insurance business segment; * changes in the competitive environment in which we operate, including the demand for our products, customer responsiveness to our distribution channels and the formation of business combinations among our competitors; * the effectiveness of our credit risk scoring models in assessing the risk of customer unwillingness or inability to repay; * shifts in collateral values, contractual delinquencies, credit losses and the levels of unemployment and personal bankruptcies; * our ability to access capital markets and maintain our credit rating position; * changes in laws or regulations that affect our ability to conduct business or the manner in which we conduct business, such as licensing requirements, pricing limitations or restrictions on the method of offering products; * the costs and effects of any litigation or governmental inquiries or investigations that are determined adversely to the Company; * changes in accounting standards or tax policies and practices and the application of such new policies and practices to the manner in which we conduct business; * our ability to integrate the operations of our acquisitions into our businesses; * changes in our ability to attract and retain employees or key executives to support our businesses; and * natural or accidental events such as fires or floods affecting our branches or other operating facilities. 29 Item 7. Continued Readers are also directed to other risks and uncertainties discussed in other documents we file with the SEC. We are under no obligation to (and expressly disclaim any such obligation to) update or alter any forward-looking statement, whether written or oral, that may be made from time to time, whether as a result of new information, future events or otherwise. OVERVIEW We are in the consumer finance and credit insurance businesses. Our consumer finance business segment borrows money at wholesale prices, lends money at retail prices, and offers credit and non-credit insurance products to eligible customers. Our insurance business segment writes and reinsures credit and non-credit insurance products for eligible customers of our consumer finance business segment and invests premiums received in various investments. BASIS OF REPORTING We prepared our consolidated financial statements using accounting principles generally accepted in the United States (GAAP). The statements include the accounts of AGFC and its subsidiaries, all of which are wholly owned. We eliminated all intercompany items. We made estimates and assumptions that affect amounts reported in our financial statements and disclosures of contingent assets and liabilities. Ultimate results could differ from our estimates. At December 31, 2003, 86% of our assets were net finance receivables less allowance for finance receivable losses. Our finance charge revenue is a function of the amount of average net receivables and the yield on those average net receivables. GAAP requires that we recognize finance charges as revenue on the accrual basis using the interest method. The only discretion we have is the point of suspension of the accrual of this finance charge revenue. At December 31, 2003, 94% of our liabilities were debt issued primarily to support our net finance receivables. Our interest expense is a function of the amount of average borrowings and the borrowing cost on those average borrowings. GAAP requires that we recognize interest on borrowings as expense on the accrual basis using the interest method. Interest expense includes the effect of our interest rate swap agreements. Our insurance revenues consist primarily of insurance premiums resulting from our consumer finance customers purchasing various credit and non-credit insurance policies. Insurance premium revenue is a function of the premium amounts and policy terms. GAAP dictates the methods of insurance premium revenue recognition. We invest cash generated by our insurance business segment primarily in investment securities, which were 8% of our assets at December 31, 2003, and to a lesser extent in commercial mortgage loans, investment real estate, and policy loans, which are included in other assets. We report the resulting investment revenue in other revenue. GAAP requires that we recognize interest on these investments as revenue on the accrual basis using the interest method. The only areas of 30 Item 7. Continued discretion we have are determining the classification of the investment, the point of suspension of the accrual of this investment revenue, and when the investment security's decline in fair value is considered to be other than temporary and is to be reduced to its fair value. Our other revenue includes service fees we charge for marketing, certain origination processing services, and loan servicing of real estate loans under our agreement with AIG Federal Savings Bank. As required by GAAP, we recognize these fees as revenue when we perform the services. Other revenue also includes net gain on sale of real estate loans held for sale and net interest income on real estate loans held for sale. GAAP requires that we recognize the difference between the sales price we receive when we sell a real estate loan held for sale and our investment in that loan as a gain or loss at the time of sale. GAAP also requires that we recognize interest as revenue on the accrual basis using the interest method during the periods we hold real estate loans held for sale. The only discretion we have is the point of suspension of the accrual of this interest revenue. CRITICAL ACCOUNTING POLICIES Our finance receivable portfolio consists of approximately $14.8 billion of net finance receivables due from approximately 1.8 million customer accounts. These accounts were originated or purchased and are serviced by our 1,365 branch offices or by our centralized services and support operations. To manage our exposure to credit losses, we use credit risk scoring models for finance receivables that we originate or perform due diligence investigations for finance receivables that we purchase. We also have standard collection procedures supplemented with data processing systems to aid branch and centralized services and support operations personnel in their finance receivable collection processes. Despite our efforts to avoid losses on our finance receivables, our customers are subject to national, regional, and local economic situations and personal circumstances that affect their abilities to repay their obligations. These circumstances include lower income due to unemployment or underemployment, major medical expenses, and divorce. Occasionally, these types of events are so economically severe that the customer files for bankruptcy. Our Credit Strategy and Policy Committee evaluates our finance receivable portfolio monthly. Within our three main finance receivable types are sub-portfolios, each consisting of a large number of relatively small, homogenous accounts. We evaluate these sub- portfolios as groups. None of our accounts are large enough to warrant individual evaluation for impairment. Our Credit Strategy and Policy Committee considers numerous factors in estimating losses inherent in our finance receivable portfolio, including the following: * prior finance receivable loss and delinquency experience; * the composition of our finance receivable portfolio; and * current economic conditions, including the levels of unemployment and personal bankruptcies. 31 Item 7. Continued Our Credit Strategy and Policy Committee uses several ratios to aid in the process of evaluating prior finance receivable loss and delinquency experience. Each ratio is useful, but each has its limitations. These ratios include: * Delinquency ratio - gross finance receivables 60 days or more past due (3 or more contractual payments have not been made) as a percentage of gross finance receivables. * Allowance ratio - allowance for finance receivable losses as a percentage of net finance receivables. * Charge-off ratio - net charge-offs as a percentage of the average of net finance receivables at the beginning of each month during the period. * Charge-off coverage - allowance for finance receivable losses to net charge-offs. We use migration analysis as one of the tools to determine the appropriate amount of allowance for finance receivable losses. Migration analysis is a statistical technique that attempts to predict the future amount of losses for existing pools of finance receivables. This technique applies empirically measured historical movement of like finance receivables through various levels of repayment, delinquency, and loss categories to existing finance receivable pools. These results are aggregated for all segments of the Company's portfolio to arrive at an estimate of future finance receivable losses for the finance receivables existing at the time of analysis. We calculate migration analysis using several different scenarios based on varying assumptions in order to evaluate the widest range of possible outcomes. We adjust the amounts determined by migration analysis for management's best estimate of the effects of current economic conditions, including the levels of unemployment and personal bankruptcies, on the amounts determined from historical loss and delinquency experience. If we had chosen to establish the allowance for finance receivable losses at the highest and lowest levels produced by the various migration analysis scenarios, our allowance for finance receivable losses at December 31, 2003 and 2002 and provision for finance receivable losses and net income for 2003 and 2002 would have changed as follows: At or for the Years Ended December 31, 2003 2002 (dollars in millions) Highest level: Increase in allowance for finance receivable losses $ 31.8 $ 16.0 Increase in provision for finance receivable losses 31.8 16.0 Decrease in net income (20.2) (11.3) Lowest level: Decrease in allowance for finance receivable losses $(100.6) $(103.8) Decrease in provision for finance receivable losses (100.6) (103.8) Increase in net income 64.0 73.1 32 Item 7. Continued The Credit Strategy and Policy Committee exercises its judgment, based on quantitative analyses, qualitative factors, and each committee member's experience in the consumer finance industry, when determining the amount of the allowance for finance receivable losses. If its review concludes that an adjustment is necessary, we charge or credit this adjustment to expense through the provision for finance receivable losses. We consider this estimate to be a critical accounting estimate that affects the net income of the Company in total and the pretax operating income of our consumer finance business segment. We document the adequacy of the allowance for finance receivable losses, the analysis of the trends in credit quality, and the current economic conditions considered by the Credit Strategy and Policy Committee to support its conclusions. See Provision for Finance Receivable Losses for further information on the allowance for finance receivable losses. OFF-BALANCE SHEET ARRANGEMENTS We do not have any material off-balance sheet arrangements as defined by SEC rules. LIQUIDITY AND CAPITAL RESOURCES Liquidity Our sources of funds include operations, issuances of long-term debt, short-term borrowings in the commercial paper market, borrowings from banks under credit facilities, and sales of finance receivables for securitizations. AGFC has also historically received capital contributions from its parent to support finance receivable growth and maintain targeted leverage. In second quarter 2003, AGFC began issuing long-term debt under a retail note program. These senior, unsecured notes are sold by brokers to individual investors for a minimum investment of $1,000 in increments of $1,000. Also in second quarter 2003, a consolidated special purpose subsidiary of AGFI purchased $266.8 million of real estate loans from seven subsidiaries of AGFC. 33 Item 7. Continued Principal sources and uses of cash were as follows: Years Ended December 31, 2003 2002 2001 (dollars in millions) Principal sources of cash: Net issuances of debt $1,239.0 $1,727.8 $ 361.0 Operations 736.3 563.2 750.1 Sale of finance receivables to AGFI subsidiary for securitization 284.7 - - Capital contributions - 66.7 - Total $2,260.0 $2,357.7 $1,111.1 Principal uses of cash: Net originations and purchases of finance receivables $1,899.0 $1,876.1 $ 551.2 Dividends paid 176.1 151.9 428.9 Total $2,075.1 $2,028.0 $ 980.1 Net cash from operations increased in 2003 primarily due to net sales of real estate loans held for sale, higher finance charges, lower interest expense, and routine operating activities. Net issuances of debt decreased in 2003 in response to the increase in net cash from operations and the sale of finance receivables for securitization. Net originations and purchases of finance receivables and net issuances of debt increased in 2002 due to significant increases in real estate loan acquisitions. Net cash from operations decreased in 2002 due to routine operating activities, partially offset by higher finance charges and lower interest expense. Dividends paid, less capital contributions received, reflect changes in net income retained by AGFC to maintain equity and total debt at a targeted ratio. At year end 2001, we increased our leverage target to 7.5 to 1 for debt to tangible equity. Approximately $195.0 million of the $245.1 million fourth quarter 2001 dividend was due to our change in targeted leverage. 34 Item 7. Continued We believe that our overall sources of liquidity will continue to be sufficient to satisfy our foreseeable operational requirements and financial obligations. The principal risk factors that could decrease our sources of liquidity are delinquent payments from our customers and an inability to access capital markets. The principal factors that could increase our cash needs are significant increases in net originations and purchases of finance receivables. We intend to mitigate liquidity risk factors by continuing to operate the Company by utilizing the following existing strategies: * maintain a finance receivable portfolio comprised mostly of real estate loans, which generally represent a lower risk of customer non-payment; * originate and monitor finance receivables with our proprietary credit risk management system; * maintain an investment securities portfolio of predominantly investment grade, liquid securities; and * maintain a capital structure appropriate to our asset base. Consistent execution of our business strategies should result in continued profitability, strong credit ratings, and investor confidence. These results should allow continued access to capital markets for issuances of our commercial paper and long-term debt. At December 31, 2003, we had $9.1 billion of long-term debt securities registered under the Securities Act of 1933 that had not yet been issued. We also maintain committed bank credit facilities and have the ability to sell a portion of our finance receivables for securitization to provide additional sources of liquidity for needs potentially not met through other funding sources. See Note 12. of the Notes to Consolidated Financial Statements in Item 8. for information on our credit facilities. At December 31, 2003, material contractual obligations were as follows: Less than From 1-3 From 4-5 Over 5 1 year years years years Total (dollars in millions) Debt: Long-term debt $ 2,099.2 $ 4,276.6 $ 1,928.3 $ 2,382.8 $10,686.9 Short-term debt 3,184.5 - - - 3,184.5 Operating leases 49.7 60.0 21.0 14.6 145.3 Total $ 5,333.4 $ 4,336.6 $ 1,949.3 $ 2,397.4 $14,016.7 Debt With consistent execution of our business strategies, we expect to refinance maturities of our debt in the capital markets. Any adverse changes in our operating performance or credit ratings could limit our access to capital markets to accomplish these refinancings. 35 Item 7. Continued Operating Leases Operating leases represent annual rental commitments for leased office space, automobiles, and data processing and related equipment. Capital Resources December 31, 2003 2002 Amount Percent Amount Percent (dollars in millions) Long-term debt $10,686.9 67% $ 9,566.3 66% Short-term debt 3,184.5 20 3,061.1 21 Total debt 13,871.4 87 12,627.4 87 Equity 2,051.4 13 1,809.9 13 Total capital $15,922.8 100% $14,437.3 100% Net finance receivables $14,838.5 $13,574.3 Debt to equity ratio 6.76x 6.98x Debt to tangible equity ratio 7.51x 7.34x Reconciliations of equity to tangible equity were as follows: December 31, 2003 2002 (dollars in millions) Equity $ 2,051.4 $ 1,809.9 Goodwill (220.4) (157.6) Accumulated other comprehensive loss 14.9 68.9 Tangible equity $ 1,845.9 $ 1,721.2 Our capital varies primarily with the level of net finance receivables. The increase in total capital at December 31, 2003 when compared to December 31, 2002 was greater than our finance receivable growth for the same period primarily due to capital required to support the acquisition of WFI and its operations. The capital mix of debt and equity is based primarily upon maintaining leverage that supports cost-effective funding. AGFC has historically paid dividends to (or received capital contributions from) its parent to manage our leverage of debt to tangible equity to a targeted amount. Since year- end 2001, that tangible leverage target has been 7.5 to 1. Certain AGFC financing agreements effectively limit the amount of dividends AGFC may pay. These agreements have not prevented AGFC from managing its capital to targeted leverage. See Note 18. of the Notes to Consolidated Financial Statements in Item 8. for information on dividend restrictions. 36 Item 7. Continued We issue a combination of fixed-rate debt, principally long-term, and floating-rate debt, principally short-term. AGFC obtains our fixed- rate funding through public issuances of long-term debt with maturities generally ranging from three to ten years. Most floating- rate funding is through AGFC sales and refinancing of commercial paper and through AGFC issuances of long-term, floating-rate debt. Commercial paper, with maturities ranging from 1 to 270 days, is sold to banks, insurance companies, corporations, and other accredited investors. At December 31, 2003, short-term debt included $2.7 billion of commercial paper. AGFC also sells extendible commercial notes with initial maturities of up to 90 days, which may be extended by AGFC to 390 days. At December 31, 2003, short-term debt included $530.4 million of extendible commercial notes. We maintain credit facilities to support the issuance of commercial paper and to provide an additional source of funds for operating requirements. At December 31, 2003, credit facilities totaled $3.1 billion (including $3.0 billion of committed credit facilities) with remaining availability of $3.1 billion. See Note 12. of the Notes to Consolidated Financial Statements in Item 8. for additional information on credit facilities. Our committed credit facilities at December 31, 2003 expire as follows: Committed Credit Facilities (dollars in millions) 2004 $1,503.0 2007 1,500.0 Total $3,003.0 ANALYSIS OF OPERATING RESULTS Net Income Years Ended December 31, 2003 2002 2001 (dollars in millions) Net income $363.6 $349.5 $252.8 Amount change $ 14.1 $ 96.7 $ (7.3) Percent change 4% 38% (3)% Return on average assets 2.28% 2.51% 1.91% Return on average equity 18.79% 21.69% 14.46% Ratio of earnings to fixed charges 2.03x 1.87x 1.62x 37 Item 7. Continued Net income for 2002 included a $30.0 million reduction in the provision for income taxes resulting from a favorable settlement of income tax audit issues. Net income for 2003 and 2002 did not include goodwill amortization due to the adoption of Statement of Financial Accounting Standards 142 on January 1, 2002. Net income included goodwill amortization of $6.4 million for 2001. Net income for 2001 included charges of $58.0 million ($37.7 million aftertax) resulting from our review of our businesses and the assets supporting those businesses, as well as the adoption of AIG's accounting policies and methodologies, in connection with AIG's indirect acquisition of the Company. See Note 19. of the Notes to Consolidated Financial Statements in Item 8. for further information on these charges. We manage our operations in response to economic events and to achieve our profitability objectives. A continued sluggish economy in the first half of 2003 and the lowest interest rate environment in 45 years caused further decreases in both our yield and borrowing cost. Our acquisition of WFI, effective January 1, 2003, caused increases in our other revenue and also increased our operating expenses. Real estate loan production of approximately $1.9 billion from the recently acquired WFI operations more than offset the decrease in real estate loans acquired from third party lenders. We also continued to control operating expenses. The higher proportion of real estate loans in our finance receivable portfolio resulted in net charge-offs that were also well controlled. This, plus the improving economy in the second half of 2003, resulted in lower additions to the allowance for finance receivable losses when compared to the prior two years. In 2002, a sluggish economy decreased our borrowing cost; however, the low interest rate environment had the anticipated effect of also reducing our yield. We continued to invest in business development programs, including new branch openings and a second customer solicitation center, but still controlled operating expenses. In 2001, a slowing economy resulted in lower borrowing cost but higher net charge-offs. We invested in business development programs, including new branch openings, and increased our allowance for finance receivable losses in response to higher delinquency, charge-offs, unemployment, and personal bankruptcies. See Note 24. of the Notes to Consolidated Financial Statements in Item 8. for information on the results of the Company's business segments. 38 Item 7. Continued Our statements of income line items as percentages of each year's average net receivables were as follows: Years Ended December 31, 2003 2002 2001 Revenues Finance charges 12.41% 13.83% 14.62% Insurance 1.32 1.58 1.71 Other 1.94 0.91 0.98 Total revenues 15.67 16.32 17.31 Expenses Interest expense 3.90 4.56 5.44 Operating expenses 4.90 4.54 4.64 Provision for finance receivable losses 2.24 2.44 2.50 Insurance losses and loss adjustment expenses 0.49 0.69 0.77 Other charges - - 0.51 Total expenses 11.53 12.23 13.86 Income before provision for income taxes 4.14 4.09 3.45 Provision for income taxes 1.51 1.21 1.23 Net income 2.63% 2.88% 2.22% Factors that specifically affected the Company's operating results were as follows: Finance Charges Years Ended December 31, 2003 2002 2001 (dollars in millions) Finance charges $ 1,712.1 $ 1,678.9 $ 1,668.6 Amount change $ 33.2 $ 10.3 $ 91.0 Percent change 2% 1% 6% Average net receivables $13,800.6 $12,135.8 $11,411.5 Yield 12.41% 13.83% 14.62% 39 Item 7. Continued Finance charges increased due to the following: Years Ended December 31, 2003 2002 2001 (dollars in millions) Increase in average net receivables $ 195.9 $ 89.1 $ 37.1 (Decrease) increase in yield (162.7) (78.8) 57.4 Decrease in number of days - - (3.5) Total $ 33.2 $ 10.3 $ 91.0 Growth in average net receivables by type was as follows: Years Ended December 31, 2003 2002 2001 (dollars in millions) Real estate loans $1,692.3 $ 862.0 $ 121.0 Non-real estate loans 26.6 (93.0) 149.0 Retail sales finance (54.1) (44.7) 22.4 Total $1,664.8 $ 724.3 $ 292.4 Percent change 14% 6% 3% In 2003, the lowest interest rate environment in 45 years continued to cause increases in both originations and liquidations of our real estate loans. Real estate loan production of approximately $1.9 billion from the recently acquired WFI operations also increased real estate loan originations as well as the average size of real estate loans originated in 2003. We reduced real estate loan acquisitions in 2003 because premiums on portfolios of real estate loans produced by third party originators and required by sellers reached levels unacceptable to us. In 2002, the low interest rate environment caused significant increases in both originations and liquidations of our real estate loans. However, we took advantage of the record real estate loan refinancings that occurred in the market and acquired $2.3 billion of real estate loan portfolios from third party originators. Changes in yield in basis points (bp) by type were as follows: Years Ended December 31, 2003 2002 2001 Real estate loans (145) bp (87) bp 49 bp Non-real estate loans (32) (3) 5 Retail sales finance (15) 37 44 Total (142) (79) 43 40 Item 7. Continued Yield decreased in both 2003 and 2002 primarily reflecting a lower real estate loan yield resulting from the low interest rate environment. We anticipate yield to level off or decrease less in 2004. Insurance Revenues Insurance revenues were as follows: Years Ended December 31, 2003 2002 2001 (dollars in millions) Earned premiums $178.5 $189.0 $193.0 Commissions 3.1 2.2 2.4 Total $181.6 $191.2 $195.4 Amount change $ (9.6) $ (4.2) $ (0.8) Percent change (5)% (2)% -% Earned premiums decreased for 2003 primarily due to lower premium volume over the last three years. Premium volume decreased due to fewer non-real estate loan customers who historically have purchased the majority of our insurance products. Also, in April 2003, we terminated a reinsurance agreement with a non-subsidiary affiliate and reversed approximately $3.6 million of annuity premiums and annuity reserve expense that we previously recorded. Earned premiums decreased in 2002 primarily due to lower premium volume and lower premium rates. The lower premium volume reflected a higher proportion of average net receivables that are real estate loans, as well as a decrease in the amount of premiums permitted to be charged in a number of states. Our experience is that customers purchase fewer insurance products on real estate loans than on non- real estate loans. 41 Item 7. Continued Other Revenues Other revenues were as follows: Years Ended December 31, 2003 2002 2001 (dollars in millions) Net gain on sales of real estate loans held for sale $ 84.0 $ - $ - Investment revenue 82.1 85.8 86.7 Service fee income from a non-subsidiary affiliate 49.5 3.1 - Net gain on sale of finance receivables to AGFI subsidiary for securitization 20.7 - - Net interest income on real estate loans held for sale 14.8 - - Interest revenue - notes receivable from AGFI 14.0 15.8 21.0 Writedowns on real estate owned (8.0) (8.6) (4.6) Net recovery (loss) on sales of real estate owned 1.8 2.9 (1.1) Other 9.7 11.8 9.5 Total $268.6 $110.8 $111.5 Amount change $157.8 $ (0.7) $(17.5) Percent change 142% (1)% (14)% The increase in other revenues for 2003 was primarily due to the acquisition of WFI effective January 1, 2003 which resulted in net gain on sales of real estate loans held for sale, higher service fee income from a non-subsidiary affiliate, and net interest income on real estate loans held for sale in 2003. Effective July 1, 2003, WFI and AIG Federal Savings Bank, a non-subsidiary affiliate, entered into an agreement whereby for a fee, WFI provides marketing, certain origination processing services, loan servicing, and related services for the affiliate's origination and sale of non-conforming residential real estate loans. These WFI service activities have supplanted much of WFI's origination and sales activity and are anticipated to do so going forward. The increase in other revenues for 2003 also reflected net gain on sale of finance receivables to a subsidiary of AGFI for securitization. The decrease in other revenues for 2002 was primarily due to lower interest revenue on notes receivable from AGFI and higher writedowns on real estate owned, partially offset by net recovery on sales of foreclosed real estate in 2002 compared to net loss in 2001 and higher service fee income from a non-subsidiary affiliate. The decrease in interest revenue on notes receivable from AGFI reflected lower interest rates. These notes support AGFI's funding of finance receivables. 42 Item 7. Continued Investment revenue was affected by the following: Years Ended December 31, 2003 2002 2001 (dollars in millions) Average invested assets $1,302.5 $1,252.6 $1,231.2 Adjusted portfolio yield 6.56% 6.84% 7.03% Net realized losses on investments $ (8.4) $ (4.4) $ (3.0) Interest Expense Years Ended December 31, 2003 2002 2001 (dollars in millions) Interest expense $ 538.9 $ 553.9 $ 620.5 Amount change $ (15.0) $ (66.6) $ (56.9) Percent change (3)% (11)% (8)% Average borrowings $12,952.4 $11,180.4 $10,373.6 Borrowing cost 4.17% 4.95% 5.98% Interest expense decreased due to the following: Years Ended December 31, 2003 2002 2001 (dollars in millions) Decrease in borrowing cost $(102.7) $(114.8) $(64.1) Increase in average borrowings 87.7 48.2 7.6 Decrease in number of days - - (0.4) Total $ (15.0) $ (66.6) $(56.9) Changes in average borrowings by type were as follows: Years Ended December 31, 2003 2002 2001 (dollars in millions) Long-term debt $2,240.8 $1,321.9 $ 318.4 Short-term debt (468.8) (515.1) (203.3) Total $1,772.0 $ 806.8 $ 115.1 Percent change 16% 8% 1% AGFC issued $2.7 billion of long-term debt in 2003, compared to $4.6 billion in 2002 and $1.9 billion in 2001. Long-term debt issuances in 2003 were lower than in 2002 primarily due to reductions in commercial paper, higher levels of finance receivable growth, and long-term debt refinancings in 2002. 43 Item 7. Continued Changes in borrowing cost in basis points by type were as follows: Years Ended December 31, 2003 2002 2001 Long-term debt (125) bp (77) bp 2 bp Short-term debt (34) (188) (150) Total (78) (103) (62) Federal Reserve actions lowered the federal funds rate 50 basis points in November 2002 and 25 basis points in June 2003 which resulted in lower short-term debt rates and lower rates on floating-rate long-term debt for 2003. Federal Reserve actions from 2001 through June 2003 created the lowest interest rate environment in 45 years and resulted in lower long-term debt rates as new issuances were at substantially lower rates than long-term debt being refinanced. Operating Expenses Operating expenses were as follows: Years Ended December 31, 2003 2002 2001 (dollars in millions) Salaries and benefits $406.8 $309.2 $294.0 Other 268.8 242.0 236.0 Total $675.6 $551.2 $530.0 Amount change $124.4 $ 21.2 $ 4.2 Percent change 23% 4% 1% Operating expenses as a percentage of average net receivables 4.90% 4.54% 4.64% The increase in operating expenses for 2003 was primarily due to higher salaries and benefits, credit and collection expenses, occupancy, and advertising expenses. The increase in salaries and benefits for 2003 reflected the acquisition of WFI which resulted in the addition of approximately 500 WFI employees effective January 1, 2003 and 400 additional WFI employees hired during 2003, competitive compensation, and rising benefit costs. The increase in credit and collection expenses reflected higher credit investigation, recording and releasing, and mortgage appraisal fees resulting from higher real estate loan originations and renewals during 2003. 44 Item 7. Continued The increase in operating expenses for 2002 was primarily due to higher salaries and benefits, data processing, and administrative expenses allocated from AIG, partially offset by the absence of goodwill amortization in 2002. The increases in salaries and benefits for 2002 reflected higher competitive compensation and rising benefit costs. The increase in operating expenses as a percentage of average net receivables for 2003 reflected increased operating expenses due to the acquisition of WFI, partially offset by continued emphasis on controlled operating expenses. Approximately $83.9 million of the Company's 2003 operating expenses were directly related to WFI operations. The improvements in operating expenses as a percentage of average net receivables in 2002 reflected controlled operating expenses and moderate finance receivable growth. Provision for Finance Receivable Losses At or for the Years Ended December 31, 2003 2002 2001 (dollars in millions) Provision for finance receivable losses $308.5 $296.4 $284.7 Amount change $ 12.1 $ 11.7 $ 82.2 Percent change 4% 4% 41% Net charge-offs $304.0 $290.2 $258.7 Charge-off ratio 2.21% 2.41% 2.27% Charge-off coverage 1.50x 1.56x 1.70x 60 day+ delinquency $507.1 $513.8 $456.9 Delinquency ratio 3.33% 3.68% 3.73% Allowance for finance receivable losses $455.4 $453.7 $438.9 Allowance ratio 3.07% 3.34% 3.74% Changes in net charge-offs by type were as follows: Years Ended December 31, 2003 2002 2001 (dollars in millions) Real estate loans $10.6 $ 2.7 $ 4.6 Non-real estate loans 3.2 23.5 42.1 Retail sales finance - 5.3 9.5 Total $13.8 $31.5 $56.2 Real estate loan net charge-offs increased in 2003 and 2002 primarily due to increases in real estate loan average net receivables of $1.7 billion, or 21%, in 2003 and $862.0 million, or 12%, in 2002. The increase in non-real estate loan and retail sales finance net charge- offs in 2002 reflected the sluggish economy during 2002. 45 Item 7. Continued Changes in charge-off ratios in basis points by type were as follows: Years Ended December 31, 2003 2002 2001 Real estate loans (1) bp (3) bp 5 bp Non-real estate loans 5 104 121 Retail sales finance 14 48 65 Total (20) 14 45 The decrease in total charge-off ratio for 2003 reflected a higher proportion of average net receivables that were real estate loans and the improving economy during the second half of 2003. The increase in total charge-off ratio for 2002 reflected a sluggish economy in 2002 and higher levels of unemployment and personal bankruptcies. Changes in delinquency from the prior year end by type were as follows: Years Ended December 31, 2003 2002 2001 (dollars in millions) Real estate loans $ 7.0 $47.0 $11.0 Non-real estate loans (10.5) 7.1 22.5 Retail sales finance (3.2) 2.8 9.5 Total $ (6.7) $56.9 $43.0 Real estate loan delinquency increased in 2003 and 2002 primarily due to increases in real estate loans of $1.3 billion in 2003 and $1.9 billion in 2002. Delinquency was favorably impacted at December 31, 2003 by the improving economy in the second half of 2003, but was unfavorably impacted at December 31, 2002 by the sluggish economy during 2002. Changes in delinquency ratio from the prior year end in basis points by type were as follows: Years Ended December 31, 2003 2002 2001 Real estate loans (35) bp (14) bp (2) bp Non-real estate loans (24) 18 82 Retail sales finance (8) 33 63 Total (35) (5) 28 The delinquency ratio at December 31, 2003 and 2002 decreased primarily due to a higher proportion of net finance receivables that were real estate loans. The delinquency ratio at December 31, 2003 also reflected the improving economy during the second half of 2003 and improvements in non-real estate and retail sales finance delinquency ratios. 46 Item 7. Continued Our Credit Strategy and Policy Committee evaluates our finance receivable portfolio monthly to determine the appropriate level of the allowance for finance receivable losses. We believe the amount of the allowance for finance receivable losses is the most significant estimate we make. In our opinion, the allowance is adequate to absorb losses inherent in our existing portfolio. The increase in the allowance for finance receivable losses at December 31, 2003 when compared to December 31, 2002 was due to the net result of the following: * net increases to the allowance for finance receivable losses through the provision for finance receivable losses in 2003 totaling $4.4 million (these increases were necessary in response to our levels of delinquency and net charge-offs and the levels of both unemployment and personal bankruptcies in the United States); and * decrease to the allowance for finance receivable losses during second quarter 2003 of $2.7 million resulting from the sale of finance receivables to a subsidiary of AGFI for securitization. The allowance as a percentage of net finance receivables at December 31, 2003 and 2002 decreased primarily due to a higher proportion of net finance receivables that were real estate loans. The allowance as a percentage of net finance receivables at December 31, 2003 also reflected the improving economy during the second half of 2003. Charge-off coverage, which compares the allowance for finance receivable losses to net charge-offs, declined in 2003 and 2002 primarily due to a higher proportion of net finance receivables that were real estate loans. Insurance Losses and Loss Adjustment Expenses Insurance losses and loss adjustment expenses were as follows: Years Ended December 31, 2003 2002 2001 (dollars in millions) Claims incurred $75.3 $85.3 $90.3 Change in benefit reserves (7.5) (2.0) (2.2) Total $67.8 $83.3 $88.1 Amount change $(15.5) $(4.8) $(0.3) Percent change (19)% (5)% -% Insurance losses and loss adjustment expenses declined in 2003 primarily due to lower claims incurred and a decrease in required benefit reserves due to lower premium volume in the last three years. Also, in April 2003, we terminated a reinsurance agreement with a non- subsidiary affiliate and reversed approximately $3.6 million of annuity reserve expense and annuity premiums that we previously recorded. 47 Item 7. Continued Claims incurred decreased in 2002 primarily due to decreases in claim reserves, partially offset by increases in claims paid. Other Charges In third quarter 2001, we recorded charges of $58.0 million ($37.7 million aftertax) resulting from our review of our businesses and the assets supporting those businesses, as well as the adoption of AIG's accounting policies and methodologies, in connection with AIG's indirect acquisition of the Company. See Note 19. of the Notes to Consolidated Financial Statements in Item 8. for further information on these charges. Provision for Income Taxes Years Ended December 31, 2003 2002 2001 (dollars in millions) Provision for income taxes $208.0 $146.8 $141.4 Amount change $ 61.2 $ 5.4 $ (7.3) Percent change 42% 4% (5)% Pretax income $571.6 $496.3 $394.2 Effective income tax rate 36.39% 29.58% 35.88% Provision for income taxes increased during 2003 due to higher effective income tax rate and higher taxable income. The increase in the provision for income taxes for 2002 reflected higher taxable income, partially offset by a lower effective income tax rate. During fourth quarter 2002, we reduced the provision for income taxes by $30.0 million resulting from a favorable settlement of income tax audit issues. This decreased the effective income tax rate for 2002. ANALYSIS OF FINANCIAL CONDITION Asset Quality We believe that our geographic diversification reduces the risk associated with a recession in any one region. In addition, 97% of our finance receivables at December 31, 2003 were secured by real property or personal property. While finance receivables have some exposure to further economic uncertainty, we believe that the allowance for finance receivable losses is adequate to absorb losses inherent in our existing portfolio. See Analysis of Operating Results for further information on allowance ratio, delinquency ratio, and charge-off ratio and Note 3. of the Notes to Consolidated Financial Statements in Item 8. for further information on how we estimate finance receivable losses. Investment securities are the majority of our insurance business segment's investment portfolio. Our investment strategy is to optimize aftertax returns on invested assets, subject to the constraints of safety, liquidity, diversification, and regulation. 48 Item 7. Continued Asset/Liability Management In an effort to reduce the risk associated with unfavorable changes in interest rates not met by favorable changes in finance charge yields of our finance receivables, we monitor the anticipated cash flows of our assets and liabilities, principally our finance receivables and debt. For 2003, real estate loans had an average life of 2.5 years (although loan lives may change in response to interest rate changes), while non-real estate loans had an average life of 1.6 years and retail sales finance receivables had an average life of 9 months. The weighted-average life until maturity for our long-term debt was 3.2 years at December 31, 2003. We fund finance receivables with a combination of fixed-rate and floating-rate debt and equity. Management determines the mix of fixed-rate and floating-rate debt based, in part, on the nature of the finance receivables being supported. We limit our exposure to market interest rate increases by fixing interest rates that we pay for term periods. The primary means by which we accomplish this is by issuing fixed-rate, long-term debt. To supplement fixed-rate debt issuances, AGFC also alters the nature of certain floating-rate funding by using interest rate swap agreements to synthetically create fixed-rate, long-term debt, thereby limiting our exposure to market interest rate increases. Additionally, AGFC has swapped fixed-rate, long-term debt to floating-rate, long-term debt. Including the effect of interest rate swap agreements that effectively fix floating-rate debt or float fixed-rate debt, our floating-rate debt represented 42% of our borrowings at December 31, 2003 compared to 37% at December 31, 2002. Adjustable-rate net finance receivables represented 26% of our net finance receivables at December 31, 2003 compared to 22% at December 31, 2002. REGULATION AND OTHER Regulation The regulatory environment of the consumer finance and insurance businesses is described in Item 1. Taxation We monitor federal and state tax legislation and respond with appropriate tax planning. 49 Item 7A. Quantitative and Qualitative Disclosures About Market Risk. The fair values of certain of our assets and liabilities are sensitive to changes in market interest rates. The impact of changes in interest rates would be reduced by the fact that increases (decreases) in fair values of assets would be partially offset by corresponding changes in fair values of liabilities. In aggregate, the estimated impact of an immediate and sustained 100 basis point increase or decrease in interest rates on the fair values of our interest rate- sensitive financial instruments would not be material to our financial position. The estimated increases (decreases) in fair values of interest rate- sensitive financial instruments were as follows: December 31, 2003 December 31, 2002 +100 bp -100 bp +100 bp -100 bp (dollars in thousands) Assets Net finance receivables, less allowance for finance receivable losses $(465,657) $ 522,708 $(346,670) $ 379,042 Fixed-maturity investment securities (77,750) 82,802 (73,058) 77,812 Liabilities Long-term debt (285,717) 296,632 (227,886) 240,637 Interest rate swap agreements (1,195) 1,555 10,114 (9,979) At each year end, we derived the changes in fair values by modeling estimated cash flows of certain of our assets and liabilities. The assumptions we used adjusted cash flows to reflect changes in prepayments and calls but did not consider loan originations, debt issuances, or new investment purchases. Readers should exercise care in drawing conclusions based on the above analysis. While these changes in fair values provide a measure of interest rate sensitivity, they do not represent our expectations about the impact of interest rate changes on our financial results. This analysis is also based on our exposure at a particular point in time and incorporates numerous assumptions and estimates. It also assumes an immediate change in interest rates, without regard to the impact of certain business decisions or initiatives that we would likely undertake to mitigate or eliminate some or all of the adverse effects of the modeled scenarios. Item 8. Financial Statements and Supplementary Data. The Report of Management's Responsibility, PricewaterhouseCoopers LLP Report of Independent Auditors, Ernst & Young LLP Report of Independent Auditors, and the related consolidated financial statements are presented on the following pages. 50 REPORT OF MANAGEMENT'S RESPONSIBILITY The Company's management is responsible for the integrity and fair presentation of our consolidated financial statements and all other financial information presented in this report. We prepared our consolidated financial statements using accounting principles generally accepted in the United States (GAAP). We made estimates and assumptions that affect amounts recorded in the financial statements and disclosures of contingent assets and liabilities. The Company's management is responsible for establishing and maintaining an internal control structure and procedures for financial reporting. These systems are designed to provide reasonable assurance that assets are safeguarded from loss or unauthorized use, that transactions are recorded according to GAAP under management's direction and that financial records are reliable to prepare financial statements. We support the internal control structure with careful selection, training and development of qualified personnel. The Company's employees are subject to AIG's Code of Conduct designed to assure that all employees perform their duties with honesty and integrity. We do not allow loans to executive officers. The systems include a documented organizational structure and policies and procedures that we communicate throughout the Company. Our internal auditors report directly to AIG to strengthen independence. They continually monitor the operation of our internal controls and report their findings to the Company's management and AIG's internal audit department. We take prompt action to correct control deficiencies and address opportunities for improving the system. The Company's management assesses the adequacy of our internal control structure quarterly. Based on these assessments, management has concluded that the internal control structure and the procedures for financial reporting have functioned effectively and that the consolidated financial statements fairly present our consolidated financial position and the results of our operations for the periods presented. 51 REPORT OF INDEPENDENT AUDITORS To the Board of Directors of American General Finance Corporation: In our opinion, the consolidated financial statements listed in the index appearing under Items 15(a)(1) and (2) on page 95 present fairly, in all material respects, the financial position of American General Finance Corporation and its subsidiaries (the "Company") at December 31, 2003 and 2002, and the results of their operations and their cash flows for each of the two years in the period ended December 31, 2003 in conformity with accounting principles generally accepted in the United States of America. In addition, in our opinion, the financial statement schedule at and for the years ended December 31, 2003 and 2002 listed in the index appearing under Item 15(d) on page 96 presents fairly, in all material respects, the information set forth therein when read in conjunction with the related consolidated financial statements. These financial statements and financial statement schedule are the responsibility of the Company's management; our responsibility is to express an opinion on these financial statements and financial statement schedule based on our audits. We conducted our audits of these statements in accordance with auditing standards generally accepted in the United States of America, which require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. As discussed in Note 4, the Company adopted Statement of Financial Accounting Standards No. 142, Goodwill and Other Intangible Assets, on January 1, 2002. Additionally, as discussed in Note 23, the Company changed its method of accounting for pensions for the year ended December 31, 2002. /s/ PricewaterhouseCoopers LLP Chicago, Illinois February 16, 2004 52 REPORT OF INDEPENDENT AUDITORS The Board of Directors American General Finance Corporation We have audited the accompanying consolidated statements of income, shareholder's equity, cash flows, and comprehensive income of American General Finance Corporation (a wholly owned subsidiary of American General Finance, Inc.) and subsidiaries for the year ended December 31, 2001. Our audit also included the financial statement schedule for the year ended December 31, 2001 listed in the Index at Item 15(a). These financial statements and schedule are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements and schedule based on our audit. We conducted our audit in accordance with auditing standards generally accepted in the United States. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audit provides a reasonable basis for our opinion. In our opinion, the 2001 consolidated financial statements referred to above present fairly, in all material respects, the consolidated results of operations and cash flows of American General Finance Corporation and subsidiaries for the year ended December 31, 2001, in conformity with accounting principles generally accepted in the United States. Also, in our opinion, the related 2001 financial statement schedule, when considered in relation to the basic 2001 financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein. As discussed in Note 4. to the consolidated financial statements, in 2001 the Company changed its method of accounting for derivative financial instruments. /s/ Ernst & Young LLP Indianapolis, Indiana January 31, 2002 53 American General Finance Corporation and Subsidiaries Consolidated Balance Sheets December 31, 2003 2002 (dollars in thousands) Assets Net finance receivables (Notes 3. and 5.): Real estate loans $10,657,742 $ 9,313,496 Non-real estate loans 2,877,825 2,905,339 Retail sales finance 1,302,922 1,355,503 Net finance receivables 14,838,489 13,574,338 Allowance for finance receivable losses (Note 6.) (455,402) (453,668) Net finance receivables, less allowance for finance receivable losses 14,383,087 13,120,670 Investment securities (Note 7.) 1,307,472 1,227,156 Cash and cash equivalents 136,223 144,565 Notes receivable from parent (Note 8.) 276,666 269,240 Other assets (Note 9.) 667,693 639,091 Total assets $16,771,141 $15,400,722 Liabilities and Shareholder's Equity Long-term debt (Notes 10. and 13.) $10,686,887 $ 9,566,256 Short-term debt (Notes 11. and 13.) 3,184,529 3,061,141 Insurance claims and policyholder liabilities (Note 14.) 438,362 472,348 Other liabilities (Note 15.) 372,416 453,487 Accrued taxes 37,518 37,562 Total liabilities 14,719,712 13,590,794 Shareholder's equity: Common stock (Note 16.) 5,080 5,080 Additional paid-in capital 951,175 951,175 Accumulated other comprehensive loss (Note 17.) (14,947) (68,938) Retained earnings (Note 18.) 1,110,121 922,611 Total shareholder's equity 2,051,429 1,809,928 Total liabilities and shareholder's equity $16,771,141 $15,400,722 See Notes to Consolidated Financial Statements. 54 American General Finance Corporation and Subsidiaries Consolidated Statements of Income Years Ended December 31, 2003 2002 2001 (dollars in thousands) Revenues Finance charges $1,712,094 $1,678,923 $1,668,613 Insurance 181,642 191,230 195,393 Other 268,637 110,821 111,530 Total revenues 2,162,373 1,980,974 1,975,536 Expenses Interest expense 538,858 553,877 620,487 Operating expenses: Salaries and benefits 406,807 309,214 293,991 Other operating expenses 268,821 241,973 235,975 Provision for finance receivable losses 308,451 296,365 284,735 Insurance losses and loss adjustment expenses 67,849 83,275 88,111 Other charges (Note 19.) - - 58,020 Total expenses 1,590,786 1,484,704 1,581,319 Income before provision for income taxes 571,587 496,270 394,217 Provision for Income Taxes (Note 20.) 208,014 146,775 141,426 Net Income $ 363,573 $ 349,495 $ 252,791 See Notes to Consolidated Financial Statements. 55 American General Finance Corporation and Subsidiaries Consolidated Statements of Shareholder's Equity Years Ended December 31, 2003 2002 2001 (dollars in thousands) Common Stock Balance at beginning of year $ 5,080 $ 5,080 $ 5,080 Balance at end of year 5,080 5,080 5,080 Additional Paid-in Capital Balance at beginning of year 951,175 877,526 877,514 Capital contributions from parent and other - 73,649 12 Balance at end of year 951,175 951,175 877,526 Accumulated Other Comprehensive (Loss) Income Balance at beginning of year (68,938) (61,687) 2,628 Change in net unrealized gains (losses): Investment securities 10,673 23,792 3,546 Interest rate swaps 43,318 (31,391) (67,513) Minimum pension liability - 348 (348) Balance at end of year (14,947) (68,938) (61,687) Retained Earnings Balance at beginning of year 922,611 725,008 901,072 Net income 363,573 349,495 252,791 Common stock dividends (176,063) (151,892) (428,855) Balance at end of year 1,110,121 922,611 725,008 Total Shareholder's Equity $2,051,429 $1,809,928 $1,545,927 See Notes to Consolidated Financial Statements. 56 American General Finance Corporation and Subsidiaries Consolidated Statements of Cash Flows Years Ended December 31, 2003 2002 2001 (dollars in thousands) Cash Flows from Operating Activities Net Income $ 363,573 $ 349,495 $ 252,791 Reconciling adjustments: Provision for finance receivable losses 308,451 296,365 284,735 Depreciation and amortization 192,759 149,248 143,896 Deferral of finance receivable origination costs (69,769) (58,688) (56,940) Deferred income tax benefit (2,809) (59,155) (26,211) Origination of real estate loans held for sale (1,789,108) - - Sales and principal collections of real estate loans held for sale 1,885,122 - - Net gain on sale of finance receivables to AGFI subsidiary for securitization (20,661) - - Change in other assets and other liabilities (101,855) (39,780) 50,799 Change in insurance claims and policyholder liabilities (33,986) (23,240) (23,859) Change in taxes receivable and payable (1,810) (51,977) 70,163 Other charges - - 58,020 Other, net 6,389 931 (3,306) Net cash provided by operating activities 736,296 563,199 750,088 Cash Flows from Investing Activities Finance receivables originated or purchased (8,781,856) (8,054,343) (6,366,214) Principal collections on finance receivables 6,882,883 6,178,230 5,814,968 Sale of finance receivables to AGFI subsidiary for securitization 284,731 - - Acquisition of Wilmington Finance, Inc. (93,189) - - Acquisition of First Horizon - (208,666) - Investment securities purchased (504,561) (806,989) (1,024,553) Investment securities called and sold 413,554 713,653 981,068 Investment securities matured 23,335 42,475 10,310 Change in notes receivable from parent (7,117) (1,584) (6,335) Change in premiums on finance receivables purchased and deferred charges (696) (87,837) (35,621) Other, net (24,626) (11,683) (14,942) Net cash used for investing activities (1,807,542) (2,236,744) (641,319) Cash Flows from Financing Activities Proceeds from issuance of long-term debt 2,691,229 4,638,983 1,892,820 Repayment of long-term debt (1,575,650) (1,393,714) (1,263,973) Change in short-term debt 123,388 (1,517,496) (267,808) Capital contributions from parent - 66,737 - Dividends paid (176,063) (151,892) (428,855) Net cash provided by (used for) financing activities 1,062,904 1,642,618 (67,816) (Decrease) increase in cash and cash equivalents (8,342) (30,927) 40,953 Cash and cash equivalents at beginning of year 144,565 175,492 134,539 Cash and cash equivalents at end of year $ 136,223 $ 144,565 $ 175,492 <FN> <F1> See Notes to Consolidated Financial Statements. </FN> 57 American General Finance Corporation and Subsidiaries Consolidated Statements of Comprehensive Income Years Ended December 31, 2003 2002 2001 (dollars in thousands) Net Income $ 363,573 $ 349,495 $ 252,791 Other comprehensive gain (loss): Net unrealized gains (losses): Investment securities 8,040 32,220 2,446 Interest rate swaps: Transition adjustment - - (42,103) Current period (6,773) (151,142) (121,636) Minimum pension liability - 535 (535) Income tax effect: Investment securities (2,802) (11,288) (843) Interest rate swaps: Transition adjustment - - 14,736 Current period 2,369 52,900 42,573 Minimum pension liability - (187) 187 Net unrealized gains (losses), net of tax 834 (76,962) (105,175) Reclassification adjustments for realized losses included in net income: Investment securities 8,361 4,400 2,989 Interest rate swaps 73,418 102,848 59,872 Income tax effect: Investment securities (2,926) (1,540) (1,046) Interest rate swaps (25,696) (35,997) (20,955) Realized losses included in net income, net of tax 53,157 69,711 40,860 Other comprehensive gain (loss), net of tax 53,991 (7,251) (64,315) Comprehensive income $ 417,564 $ 342,244 $ 188,476 See Notes to Consolidated Financial Statements. 58 American General Finance Corporation and Subsidiaries Notes to Consolidated Financial Statements December 31, 2003 Note 1. Nature of Operations American General Finance Corporation will be referred to as "AGFC" or collectively with its subsidiaries, whether directly or indirectly owned, as the "Company" or "we". AGFC is a wholly owned subsidiary of American General Finance, Inc. (AGFI). Since August 29, 2001, AGFI has been an indirect wholly owned subsidiary of American International Group, Inc. (AIG). AIG is a holding company which, through its subsidiaries, is engaged in a broad range of insurance and insurance- related activities, financial services, and retirement services and asset management in the United States and abroad. AGFC is a financial services holding company with subsidiaries engaged primarily in the consumer finance and credit insurance businesses. At December 31, 2003, the Company had 1,365 offices in 44 states, Puerto Rico and the U.S. Virgin Islands and approximately 8,400 employees. In our consumer finance business segment, we: * make home equity loans; * originate secured and unsecured consumer loans; * extend lines of credit; * purchase retail sales contracts and provide revolving retail services arising from the retail sale of consumer goods and services by retail merchants; * purchase private label receivables originated by AIG Federal Savings Bank, a non-subsidiary affiliate, arising from the sales by retail merchants under a participation agreement; * purchase real estate loans originated by AIG Federal Savings Bank under a purchase agreement; * provide for a fee, marketing, certain origination processing services, and loan servicing for AIG Federal Savings Bank; and * originate real estate loans for sale to investors. To supplement our lending and retail sales financing activities, we purchase portfolios of real estate loans, non-real estate loans, and retail sales finance receivables originated by other lenders. We also offer credit and non-credit insurance products to our eligible consumer finance customers. In our insurance business segment, we principally write and reinsure credit life, credit accident and health, credit-related property and casualty, credit involuntary unemployment, and non-credit insurance covering our consumer finance customers and property pledged as collateral. See Note 24. for further information on the Company's business segments. We fund our operations principally through net cash flows from operating activities, issuances of long-term debt, short-term borrowings in the commercial paper market, borrowings from banks under credit facilities, sales of finance receivables for securitizations, and capital contributions from our parent. 59 Notes to Consolidated Financial Statements, Continued At December 31, 2003, the Company had $14.8 billion of net finance receivables due from approximately 1.8 million customer accounts and $6.0 billion of credit and non-credit life insurance in force covering approximately 900,000 customer accounts. Note 2. Acquisitions Effective January 1, 2003, we acquired 100% of the common stock of Wilmington Finance, Inc. (WFI), a majority owned subsidiary of WSFS Financial Corporation, in a purchase business combination. The purchase price was $120.8 million, consisting of $25.8 million for net assets and $95.0 million for intangibles. The majority of the tangible assets acquired were real estate loans held for sale. We included the results of WFI's operations in our financial statements beginning January 1, 2003, the effective date of the acquisition. We finalized an independent valuation of the intangibles in second quarter 2003 and recorded $54.2 million as goodwill and $40.8 million as other intangibles. Goodwill and other intangibles are both included in other assets. Other intangibles primarily consisted of broker relationships and non-compete agreements and had an initial weighted-average amortization period of 9 years. WFI originates non- conforming residential real estate loans, primarily through broker relationships and, to a lesser extent, directly to consumers, and sells its originated loans to investors with servicing released to the purchaser. Effective July 1, 2003, WFI and AIG Federal Savings Bank, a non-subsidiary affiliate, entered into an agreement whereby for a fee, WFI provides marketing, certain origination processing services, loan servicing, and related services for the affiliate's origination and sale of non-conforming residential real estate loans. These WFI service activities have supplanted much of WFI's origination and sales activity and are anticipated to do so going forward. WFI provides the Company with other sources of revenue through its servicing fees and net gain on sales of real estate loans held for sale. On September 16, 2002, we acquired the majority of the assets of First Horizon Money Centers, a consumer financial services subsidiary of First Tennessee Bank National Association, in a purchase business combination. The fair value of the assets acquired totaled $208.7 million, representing real estate loans, non-real estate loans, and retail sales finance receivables. We also acquired certain branch office locations by assuming the branch office leases and hired certain branch office personnel. We included the acquisition of First Horizon in our consolidated financial statements since the date of acquisition. 60 Notes to Consolidated Financial Statements, Continued Note 3. Summary of Significant Accounting Policies BASIS OF PRESENTATION We prepared our consolidated financial statements using accounting principles generally accepted in the United States (GAAP). The statements include the accounts of AGFC and its subsidiaries, all of which are wholly owned. We eliminated all intercompany items. We made estimates and assumptions that affect amounts reported in our financial statements and disclosures of contingent assets and liabilities. Ultimate results could differ from our estimates. To conform to the 2003 presentation, we reclassified certain items in prior periods. CONSUMER FINANCE BUSINESS SEGMENT Finance Receivables We carry finance receivables at amortized cost which includes accrued finance charges on interest bearing finance receivables, unamortized deferred origination costs, and unamortized net premiums and discounts on purchased finance receivables. They are net of unamortized finance charges on precomputed receivables and unamortized points and fees. We determine delinquency on finance receivables contractually. Although a significant portion of insurance claims and policyholder liabilities originate from the finance receivables, our policy is to report them as liabilities and not net them against finance receivables. Finance receivables relate to the financing activities of our consumer finance business segment, and insurance claims and policyholder liabilities relate to the underwriting activities of our insurance business segment. Revenue Recognition We recognize finance charges as revenue on the accrual basis using the interest method. We amortize premiums and discounts on purchased finance receivables as a revenue adjustment using the interest method. We defer the costs to originate certain finance receivables and the revenue from nonrefundable points and fees on loans and amortize them to revenue using the interest method over the lesser of the contractual term or the estimated life based upon prepayment experience. If a finance receivable liquidates before amortization is completed, we charge or credit any unamortized premiums, discounts, origination costs, or points and fees to revenue at the date of liquidation. We recognize late charges, prepayment penalties, and deferment fees as revenue when received. We stop accruing finance charges when the fourth contractual payment becomes past due for loans and retail sales contracts and when the sixth contractual payment becomes past due for revolving retail and private label. Beginning in third quarter 2001, in conformity with AIG policy, we reverse amounts previously accrued upon suspension. Prior to AIG's indirect acquisition of the Company, we did not reverse amounts previously accrued upon suspension. After suspension, we 61 Notes to Consolidated Financial Statements, Continued recognize revenue for loans and retail sales contracts only to the extent of any additional payments we receive. Allowance for Finance Receivable Losses We establish the allowance for finance receivable losses primarily through the provision for finance receivable losses charged to expense. We believe the amount of the allowance for finance receivable losses is the most significant estimate we make. Our Credit Strategy and Policy Committee evaluates our finance receivable portfolio monthly. Within our three main finance receivable types are sub-portfolios, each consisting of a large number of relatively small, homogenous accounts. We evaluate these sub-portfolios for impairment as groups. None of our accounts are large enough to warrant individual evaluation for impairment. Our Credit Strategy and Policy Committee considers numerous factors in estimating losses inherent in our finance receivable portfolio, including the following: * prior finance receivable loss and delinquency experience; * the composition of our finance receivable portfolio; and * current economic conditions including the levels of unemployment and personal bankruptcies. Our policy is to charge off each month to the allowance for finance receivable losses non-real estate loans on which payments received in the prior six months have totaled less than 5% of the original loan amount and retail sales finance that are six installments past due. Generally, we start foreclosure proceedings on real estate loans when four monthly installments are past due. When foreclosure is completed and we have obtained title to the property, we obtain an unrelated party's valuation of the property, which is either a full appraisal or a real estate broker's or appraiser's estimate of the property's sale value without the benefit of a full interior and exterior appraisal and lacking sales comparisons. We reduce finance receivables by the amount of the real estate loan, establish a real estate owned asset valued at lower of loan balance or 85% of the valuation, and charge off any loan amount in excess of that value to the allowance for finance receivable losses. We occasionally extend the charge-off period for individual accounts when, in our opinion, such treatment is warranted and consistent with our credit risk policies. We increase the allowance for finance receivable losses for recoveries on accounts previously charged off. We may renew a delinquent account if the customer has sufficient income and it does not appear that the cause of past delinquency will affect the customer's ability to repay the new loan. We subject all renewals, whether the customer's account is current or delinquent, to the same credit risk underwriting process as we would a new application for credit. We may allow a deferment, which is a partial payment that extends the term of an account. The partial payment amount is usually the greater of one-half of a regular monthly payment or the amount necessary to bring the interest on the account current. We limit a customer to two deferments in a rolling twelve-month period. 62 Notes to Consolidated Financial Statements, Continued Real Estate Owned We acquire real estate owned through foreclosure on real estate loans. We record real estate owned in other assets, initially at lower of loan balance or 85% of the unrelated party's valuation, which approximates the fair value less the estimated cost to sell. If we do not sell a property within one year of acquisition, we reduce the carrying value by five percent of the initial value each month beginning in the thirteenth month. Prior to AIG's indirect acquisition of the Company in August 2001, we did not begin this writedown until the nineteenth month. We continue the writedown until the property is sold or the carrying value is reduced to ten percent of the initial value. We charge these writedowns to other revenues. We record the sale price we receive for a property less the carrying value and any amounts refunded to the customer as a recovery or loss in other revenues. We do not profit from foreclosures in accordance with the American Financial Services Association's Voluntary Standards for Consumer Mortgage Lending. We only attempt to recover our investment in the property, including expenses incurred. Customer Relationships Customer relationships, included in other assets, are intangible assets we acquire by assigning a portion of the purchase price on certain portfolio acquisitions to the customer relationships. In those instances, we expect our relationships with the customers to last beyond the terms of the finance receivables we purchased. We charge customer relationships to expense in equal amounts generally over six years. If the required impairment testing suggests that customer relationships are impaired, we reduce customer relationships to an amount that results in the carrying value of the customer relationships approximating fair value. See Note 4. for information on the adoption of SFAS 142. Real Estate Loans Held for Sale We carry real estate loans held for sale, included in other assets, at lower of amortized cost or market value. We include the sales price we receive less the carrying value of the real estate loan in other revenues. We accrue interest income due from the borrower on real estate loans held for sale from the date of loan funding until the date of sale to the investor and include it in other revenues. Upon sale, we collect from the investor any accrued interest income not paid by the borrower. We record the fees we receive from AIG Federal Savings Bank, a non-subsidiary affiliate, for providing services for its investment in real estate loans held for sale in other revenues when we provide the services. 63 Notes to Consolidated Financial Statements, Continued INSURANCE BUSINESS SEGMENT Revenue Recognition We recognize credit insurance premiums on closed-end real estate loans and revolving finance receivables as revenue when billed monthly. We defer credit insurance premiums collected in advance in unearned premium reserves which are included in insurance claims and policyholder liabilities. We recognize unearned premiums on credit life insurance as revenue using the sum-of-the-digits or actuarial methods, except in the case of level-term contracts, for which we recognize unearned premiums as revenue using the straight-line method over the terms of the policies. We recognize unearned premiums on credit accident and health insurance as revenue using an average of the sum-of-the-digits and the straight-line methods. We recognize unearned premiums on credit-related property and casualty and credit involuntary unemployment insurance as revenue using the straight-line method over the terms of the policies. We recognize non-credit life insurance premiums as revenue when collected but not before their due dates. Policy Reserves Policy reserves for credit life, credit accident and health, and credit-related property and casualty and credit involuntary unemployment insurance equal related unearned premiums. We base claim reserves on Company experience. We estimate reserves for losses and loss adjustment expenses for credit-related property and casualty insurance based upon claims reported plus estimates of incurred but not reported claims. We accrue liabilities for future life insurance policy benefits associated with non-credit life contracts when we recognize premium revenue and base the amounts on assumptions as to investment yields, mortality, and surrenders. We base annuity reserves on assumptions as to investment yields and mortality. We base insurance reserves assumed under coinsurance agreements where we assume the risk of loss on various tabular and unearned premium methods. Acquisition Costs We defer insurance policy acquisition costs, principally commissions, reinsurance fees, and premium taxes. We include them in other assets and charge them to expense over the terms of the related policies or reinsurance agreements. INVESTMENT SECURITIES Valuation We currently classify all investment securities as available-for-sale and record them at fair value. We adjust related balance sheet accounts as if the unrealized gains and losses on investment securities had been realized, and record the net adjustment in accumulated other comprehensive income (loss) in shareholder's equity. If the fair value of an investment security classified as available- 64 Notes to Consolidated Financial Statements, Continued for-sale declines below its cost and we consider the decline to be other than temporary, we reduce the investment security to its fair value, and recognize a realized loss. Revenue Recognition We recognize interest on interest bearing fixed maturity investment securities as revenue on the accrual basis using the interest method. We amortize any premiums or discounts as a revenue adjustment using the interest method. We stop accruing interest revenue when the collection of interest becomes uncertain. We record dividends as revenue on ex-dividend dates. We recognize income on mortgage-backed securities as revenue using a constant effective yield based on estimated prepayments of the underlying mortgages. If actual prepayments differ from estimated prepayments, we calculate a new effective yield and adjust the net investment in the security accordingly. We record the adjustment, along with all investment revenue, in other revenues. We recognize the pretax operating income from our investments in limited partnerships as revenue quarterly. Realized Gains and Losses on Investment Securities We specifically identify realized gains and losses on investment securities and include them in other revenues. OTHER Other Invested Assets Commercial mortgage loans, investment real estate, and insurance policy loans are part of our insurance business segment's investment portfolio and are included in other assets. We recognize interest on commercial mortgage loans and insurance policy loans as revenue on the accrual basis using the interest method. We stop accruing revenue when collection of interest becomes uncertain. We recognize pretax operating income from the operation of our investment real estate as revenue monthly. Other invested asset revenue is included in other revenues. Cash Equivalents We consider all short-term investments having a maturity date within three months of its purchase date to be cash equivalents. Goodwill On January 1, 2002, we adopted Statement of Financial Accounting Standards (SFAS) 142, "Goodwill and Other Intangible Assets." During the first quarter of each year, we test both the consumer finance business segment and the insurance business segment for goodwill impairment. Impairment is the condition that exists when the carrying value of goodwill exceeds its implied fair value. We assess the fair value of the underlying business using a projected ten-year earnings 65 Notes to Consolidated Financial Statements, Continued stream, discounted using the Treasury "risk free" rate. The "risk free" rate is the yield on ten-year U.S. Treasury Bills as of December 31 of the prior year. If the required impairment testing suggests that goodwill is impaired, we reduce goodwill to an amount that results in the carrying value of the underlying business approximating fair value. See Note 4. for information on the adoption of SFAS 142. Prior to our adoption of SFAS 142, we charged goodwill to expense in equal amounts over 20 to 40 years. Income Taxes We establish deferred tax assets and liabilities for temporary differences between the financial reporting basis and the tax basis of assets and liabilities, using the tax rates expected to be in effect when the temporary differences reverse. We provide a valuation allowance for deferred tax assets if it is likely that some portion of the deferred tax asset will not be realized. We include an increase or decrease in a valuation allowance resulting from a change in the realizability of the related deferred tax asset in income. Derivative Financial Instruments We recognize all derivatives on our consolidated balance sheet at their fair value and designate them as either a hedge of the variability of cash flows that are to be received or paid in connection with a recognized asset or liability (a "cash flow" hedge) or as a hedge of the fair value of a recognized asset or liability (a "fair value" hedge). We record changes in the fair value of a derivative that is effective as - and that is designated and qualifies as - a cash flow hedge, to the extent that the hedge is effective, in other comprehensive income, until earnings are affected by the variability of cash flows of the hedged transaction. We record changes in the fair value of a derivative that is effective as - and that is designated and qualifies as - a fair value hedge, along with changes in the fair value of the hedged asset or liability that are attributable to the hedged risk, in current period earnings. We formally document all relationships between derivative hedging instruments and hedged items, as well as the risk-management objectives and strategies for undertaking various hedge transactions and the method of assessing ineffectiveness. This process includes linking all derivatives that are designated as cash flow or fair value hedges to assets and liabilities on the balance sheet. We also formally assess (both at the hedge's inception and at least quarterly thereafter) whether the derivatives that are used in hedging transactions have been effective in offsetting changes in the cash flows or fair value of hedged items and whether those derivatives may be expected to remain effective in future periods. We typically use regression analyses or other statistical analyses to assess the effectiveness of our hedges. 66 Notes to Consolidated Financial Statements, Continued We discontinue hedge accounting prospectively when we determine (1) that the derivative is no longer effective in offsetting changes in the cash flows or fair value of a hedged item; (2) the derivative and/or the hedged item expires or is sold, terminated, or exercised; or (3) that designating the derivative as a hedging instrument is no longer appropriate due to changes in our objectives or strategies. When we determine that a derivative no longer qualifies as an effective cash flow hedge of an existing hedged item and discontinue hedge accounting, we will continue to carry the derivative on the balance sheet at its fair value and amortize the cumulative other comprehensive income adjustment to earnings when earnings are affected by the original forecasted transaction. When we determine that a derivative no longer qualifies as an effective fair value hedge and discontinue hedge accounting, we will continue to carry the derivative on the consolidated balance sheet at its fair value, cease to adjust the hedged asset or liability for changes in fair value, and begin to amortize the cumulative basis adjustment on the hedged item into earnings over the remaining life of the hedged item using a method that approximates the level-yield method. In all situations in which we discontinue hedge accounting and the derivative remains outstanding, we will carry the derivative at its fair value on the consolidated balance sheet, and recognize changes in the fair value of the derivative in current period earnings. Fair Value of Financial Instruments We estimate the fair values disclosed in Note 26. using discounted cash flows when quoted market prices or values obtained from independent pricing services are not available. The assumptions used, including the discount rate and estimates of future cash flows, significantly affect the valuation techniques employed. In certain cases, we cannot verify the estimated fair values by comparison to independent markets or realize the estimated fair values in immediate settlement of the instruments. Note 4. Accounting Changes In 2001, we adopted SFAS 133, "Accounting for Derivative Instruments and Hedging Activities," which requires all derivative instruments to be recognized at fair value on the balance sheet. Changes in the fair value of a derivative instrument are reported in net income or comprehensive income, depending upon the intended use of the derivative instrument. Upon adoption of SFAS 133, we recorded cumulative adjustments of $42.1 million to recognize the fair value of interest rate swap agreements related to debt on the balance sheet, which reduced accumulated other comprehensive income in shareholder's equity by $27.4 million. During 2001, we reclassified into earnings $13.6 million of net realized losses which related to the cumulative adjustment. In 2001, we conformed to Emerging Issues Task Force (EITF) Issue 99- 20, "Recognition of Interest Income and Impairment on Purchased and Retained Beneficial Interests in Securitized Financial Assets." As a result of applying the impairment provisions of EITF 99-20, we 67 Notes to Consolidated Financial Statements, Continued recorded a $1.0 million ($.6 million aftertax) write-down of the carrying value of certain collateralized debt obligations in other revenues. On January 1, 2002, we adopted SFAS 142, "Goodwill and Other Intangible Assets." SFAS 142 provides that goodwill and other intangible assets with indefinite lives are no longer to be amortized. These assets are to be reviewed for impairment annually, or more frequently if impairment indicators are present. We will continue to amortize separable intangible assets that have finite lives over their useful lives. The amortization provisions of SFAS 142 apply to goodwill and intangible assets acquired after June 30, 2001. Amortization of goodwill and intangible assets acquired prior to July 1, 2001 continued through December 31, 2001. In November 2002, the Financial Accounting Standards Board issued Interpretation No. 45 (FIN 45), "Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others." FIN 45 elaborates on the disclosures to be made by a guarantor in its financial statements about its obligations under certain guarantees that it has issued. It also clarifies that a guarantor is required to recognize, at the inception of a guarantee, a liability for the fair value of the obligation undertaken in issuing the guarantee. Certain guarantee contracts are excluded from both the disclosure and recognition requirements of FIN 45, including, among others, residual value guarantees under capital lease arrangements and loan commitments. The disclosure requirements of FIN 45 were effective as of December 31, 2002. The recognition requirements of FIN 45 are to be applied prospectively to guarantees issued or modified after December 31, 2002. The adoption of FIN 45 did not have a material impact on our consolidated results of operations, financial position, or liquidity. In December 2003, the Accounting Standards Executive Committee issued Statement of Position No. 03-3 (SOP 03-3) "Accounting for Certain Loans or Debt Securities Acquired in a Transfer". SOP 03-3 addresses accounting for differences between contractual cash flows and cash flows expected to be collected from an investor's initial investment in loans acquired in a transfer if those differences are attributable, at least in part, to credit quality. SOP 03-3 limits the yield that may be accreted (accretable yield) to the excess of the investor's estimate of undiscounted expected principal, interest, and other cash flows (cash flows expected at acquisition to be collected) over the investor's initial investment in the loan. SOP 03-3 requires that the excess of contractual cash flows over cash flows expected to be collected (nonaccretable difference) not be recognized as an adjustment of yield, loss accrual, or valuation allowance. Subsequent increases in cash flows expected to be collected generally should be recognized prospectively through adjustment of the loan's yield over its remaining life. Decreases in cash flows expected to be collected should be recognized as impairment. SOP 03-3 is effective for loans acquired in fiscal years beginning after December 15, 2004. For loans acquired in fiscal years beginning on or before December 15, 2004, SOP 03-3 should be applied prospectively for fiscal years beginning after December 15, 2004 for decreases in cash flows expected to be collected. Early adoption is encouraged. We have not yet determined the effect of the adoption of SOP 03-3 on our results of operations or financial position in future periods. 68 Notes to Consolidated Financial Statements, Continued Note 5. Finance Receivables Components of net finance receivables by type were as follows: December 31, 2003 Real Non-real Retail Estate Estate Sales Loans Loans Finance Total (dollars in thousands) Gross receivables $10,598,133 $3,191,045 $1,436,756 $15,225,934 Unearned finance charges and points and fees (131,037) (387,049) (145,056) (663,142) Accrued finance charges 80,111 39,806 11,664 131,581 Deferred origination costs 19,424 28,244 - 47,668 Premiums, net of discounts 91,111 5,779 (442) 96,448 Total $10,657,742 $2,877,825 $1,302,922 $14,838,489 December 31, 2002 Real Non-real Retail Estate Estate Sales Loans Loans Finance Total (dollars in thousands) Gross receivables $ 9,224,803 $3,244,413 $1,507,184 $13,976,400 Unearned finance charges and points and fees (145,039) (431,812) (166,922) (743,773) Accrued finance charges 77,852 41,006 12,953 131,811 Deferred origination costs 12,447 35,441 - 47,888 Premiums, net of discounts 143,433 16,291 2,288 162,012 Total $ 9,313,496 $2,905,339 $1,355,503 $13,574,338 Real estate loans are secured by first or second mortgages on residential real estate and generally have maximum original terms of 360 months. Non-real estate loans are secured by consumer goods, automobiles or other personal property, or are unsecured and generally have maximum original terms of 60 months. Retail sales contracts are secured principally by consumer goods and automobiles and generally have maximum original terms of 60 months. Revolving retail and private label are secured by the goods purchased and generally require minimum monthly payments based on outstanding balances. At December 31, 2003, 97% of our net finance receivables were secured by the real and/or personal property of the borrower, compared to 96% at December 31, 2002. At December 31, 2003, real estate loans accounted for 72% of the amount and 11% of the number of net finance receivables outstanding, compared to 69% of the amount and 11% of the number of net finance receivables outstanding at December 31, 2002. 69 Notes to Consolidated Financial Statements, Continued Contractual maturities of net finance receivables by type at December 31, 2003 were as follows: Real Non-Real Retail Estate Estate Sales Loans Loans Finance Total (dollars in thousands) 2004 $ 238,371 $ 736,763 $ 354,258 $ 1,329,392 2005 296,693 960,893 279,499 1,537,085 2006 312,344 687,458 135,376 1,135,178 2007 326,275 306,688 71,317 704,280 2008 331,825 101,594 39,577 472,996 2009+ 9,152,234 84,429 422,895 9,659,558 Total $10,657,742 $ 2,877,825 $ 1,302,922 $14,838,489 Company experience has shown that customers will renew, convert or pay in full a substantial portion of finance receivables prior to maturity. Contractual maturities are not a forecast of future cash collections. Principal cash collections and such collections as a percentage of average net receivables by type were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Real estate loans: Principal cash collections $3,707,756 $2,893,830 $2,391,674 % of average net receivables 38.27% 36.19% 33.53% Non-real estate loans: Principal cash collections $1,563,070 $1,581,916 $1,622,283 % of average net receivables 55.21% 56.40% 55.99% Retail sales finance: Principal cash collections $1,612,057 $1,702,484 $1,801,011 % of average net receivables 125.78% 127.46% 130.47% Unused credit limits extended by AIG Federal Savings Bank (a non- subsidiary affiliate whose private label finance receivables are fully participated to the Company) and the Company to their customers were $3.5 billion at December 31, 2003 and December 31, 2002. Company experience has shown that the funded amounts have been substantially less than the credit limits. All unused credit limits, in part or in total, can be cancelled at the discretion of AIG Federal Savings Bank and the Company. 70 Notes to Consolidated Financial Statements, Continued Geographic diversification of finance receivables reduces the concentration of credit risk associated with a recession in any one region. The largest concentrations of net finance receivables were as follows: December 31, 2003 December 31, 2002 Amount Percent Amount Percent (dollars in thousands) California $ 2,263,038 15% $ 2,160,846 16% Florida 921,092 6 840,182 6 N. Carolina 883,866 6 887,243 7 Illinois 835,156 6 786,593 6 Ohio 833,064 6 785,506 6 Georgia 658,833 4 591,970 4 Virginia 657,683 4 553,386 4 Indiana 618,636 4 598,832 4 Other 7,167,121 49 6,369,780 47 Total $14,838,489 100% $13,574,338 100% Finance receivables on which we stopped accruing revenue totaled $391.7 million at December 31, 2003 and $382.0 million at December 31, 2002. Our accounting policy for revenue recognition on revolving retail and private label finance receivables provides for the accrual of revenue up to the date of charge-off at six months past due. Revolving retail and private label finance receivables more than 90 days contractually delinquent totaled $12.0 million at December 31, 2003 and December 31, 2002. We accrued $.8 million of revenue on these finance receivables during 2003 and 2002. Note 6. Allowance for Finance Receivable Losses Changes in the allowance for finance receivable losses were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Balance at beginning of year $ 453,668 $ 438,860 $ 372,825 Provision for finance receivable losses 308,451 296,365 284,735 Allowance related to sale of finance receivables to AGFI subsidiary for securitization (2,705) - - Allowance related to net acquired receivables - 8,602 15,035 Charge-offs (345,772) (330,760) (298,261) Recoveries 41,760 40,601 39,526 Other charges - additional provision - - 25,000 Balance at end of year $ 455,402 $ 453,668 $ 438,860 71 Notes to Consolidated Financial Statements, Continued We estimated our allowance for finance receivable losses using SFAS 5, "Accounting for Contingencies." We based our allowance for finance receivable losses primarily on historical loss experience using migration analysis applied to sub-portfolios of large numbers of relatively small homogenous accounts. We adjusted the amounts determined by migration analysis for management's best estimate about the effects of current economic conditions, including the levels of unemployment and personal bankruptcies, on the amounts determined from historical loss experience. We used the Company's internal data of net charge-offs and delinquency by sub-portfolio as the basis to determine the historical loss experience component of our allowance for finance receivable losses. We used monthly bankruptcy statistics, monthly unemployment statistics, and various other monthly or periodic economic statistics published by departments of the federal government and other economic statistics providers to determine the economic component of our allowance for finance receivable losses. There were no significant changes in the kinds of observable data we used to measure these components during 2003 or 2002. See Note 3. for information on the determination of the allowance for finance receivable losses and Note 19. for discussion of other charges. Note 7. Investment Securities Fair value and amortized cost of investment securities by type at December 31 were as follows: Fair Value Amortized Cost 2003 2002 2003 2002 (dollars in thousands) Fixed maturity investment securities: Bonds: Corporate securities $ 583,264 $ 549,552 $ 548,838 $ 530,229 Mortgage-backed securities 158,184 179,155 151,240 170,909 State and political subdivisions 330,857 446,605 314,111 429,637 Other 208,963 26,593 203,011 24,447 Total 1,281,268 1,201,905 1,217,200 1,155,222 Non-redeemable preferred stocks 9,296 5,109 9,275 5,624 Other long-term investments 16,727 19,586 18,388 19,586 Common stocks 181 556 90 606 Total $1,307,472 $1,227,156 $1,244,953 $1,181,038 72 Notes to Consolidated Financial Statements, Continued Unrealized gains and losses on investment securities by type at December 31 were as follows: Unrealized Gains Unrealized Losses 2003 2002 2003 2002 (dollars in thousands) Fixed-maturity investment securities: Bonds: Corporate securities $37,591 $35,401 $ 3,165 $16,078 Mortgage-backed securities 7,129 8,246 185 - State and political subdivisions 16,932 16,986 186 18 Other 10,029 5,198 4,077 3,052 Total 71,681 65,831 7,613 19,148 Non-redeemable preferred stocks 51 55 30 570 Other long-term investments - - 1,661 - Common stocks 91 - - 50 Total $71,823 $65,886 $ 9,304 $19,768 Our unrealized losses on investment securities and the related investment securities' fair value by type, all of which have been in a continuous unrealized loss position for twelve months or more, at December 31, 2003 were as follows: 12 Months or More Fair Unrealized Value Losses (dollars in thousands) Fixed-maturity investment securities: Bonds: Corporate securities $ 65,212 $3,165 Mortgage-backed securities 12,337 185 State and political subdivisions 7,394 186 Other 50,648 4,077 Total 135,591 7,613 Non-redeemable preferred stocks 445 30 Other long-term investments 6,159 1,661 Total $142,195 $9,304 73 Notes to Consolidated Financial Statements, Continued The fair values of investment securities sold or redeemed and the resulting realized gains, realized losses, and net realized gains (losses) were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Fair value $436,889 $756,128 $991,378 Realized gains $ 10,583 $ 9,147 $ 16,441 Realized losses 18,944 13,547 19,430 Net realized losses $ (8,361) $ (4,400) $ (2,989) Contractual maturities of fixed-maturity investment securities at December 31, 2003 were as follows: Fair Amortized Value Cost (dollars in thousands) Fixed maturities, excluding mortgage-backed securities: Due in 1 year or less $ 22,518 $ 21,909 Due after 1 year through 5 years 235,648 216,759 Due after 5 years through 10 years 539,565 515,850 Due after 10 years 325,353 311,442 Mortgage-backed securities 158,184 151,240 Total $1,281,268 $1,217,200 Actual maturities may differ from contractual maturities since borrowers may have the right to prepay obligations. The Company may sell investment securities before maturity to achieve corporate requirements and investment strategies. Other long-term investments consist of five limited partnerships. These limited partnerships provide diversification and have high yielding, long-term financial objectives. These limited partnerships invest primarily in private equity investments, high yielding securities, and mezzanine investments within a variety of industries. At December 31, 2003, our total commitments for these five limited partnerships were $33.8 million, consisting of $19.3 million funded and $14.5 million unfunded. Bonds on deposit with insurance regulatory authorities had carrying values of $11.1 million at December 31, 2003 and $8.4 million at December 31, 2002. 74 Notes to Consolidated Financial Statements, Continued Note 8. Notes Receivable from Parent Notes receivable from AGFI totaled $276.7 million at December 31, 2003 and $269.2 million at December 31, 2002. Interest revenue on notes receivable from parent totaled $14.0 million in 2003, $15.8 million in 2002, and $21.0 million in 2001. These notes primarily support AGFI's funding of finance receivables. Note 9. Other Assets Components of other assets were as follows: December 31, 2003 2002 (dollars in thousands) Goodwill $220,431 $157,595 Income tax assets (a) 120,304 146,013 Prepaid expenses and deferred charges 83,151 73,120 Other insurance investments 73,809 67,438 Fixed assets 71,938 73,934 Real estate owned 49,895 47,289 Other 48,165 73,702 (b) Total $667,693 $639,091 (a) The components of net deferred tax assets are detailed in Note 20. (b) Effective January 1, 2003, we acquired Wilmington Finance, Inc., an originator and seller of residential real estate loans. In anticipation of this acquisition, we entered into a warehouse line participation agreement effective December 3, 2002 to provide interim funding support to the mortgage originator totaling $50.0 million. See Note 2. for further information on this acquisition. Changes in goodwill by business segment were as follows: Consumer Finance Insurance Total (dollars in thousands) Balance December 31, 2001 $145,491 $ 12,104 $157,595 Balance December 31, 2002 145,491 12,104 157,595 Acquisitions 62,836 - 62,836 Balance December 31, 2003 $208,327 $ 12,104 $220,431 75 Notes to Consolidated Financial Statements, Continued The impact of goodwill amortization on net income was as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Reported net income $363,573 $349,495 $252,791 Goodwill amortization, net of tax - - 4,163 Adjusted net income $363,573 $349,495 $256,954 During first quarter 2002, 2003, and 2004, we determined that the required impairment testing for the Company's goodwill and other intangible assets did not require a write-down of any such assets. Note 10. Long-term Debt Carrying value and fair value of long-term debt at December 31 were as follows: Carrying Value Fair Value 2003 2002 2003 2002 (dollars in thousands) Senior debt $10,686,887 $9,566,256 $10,975,736 $9,849,447 Weighted average interest rates on long-term debt were as follows: Years Ended December 31, December 31, 2003 2002 2001 2003 2002 Senior debt 4.64% 5.89% 6.66% 4.37% 5.09% Contractual maturities of long-term debt at December 31, 2003 were as follows: Carrying Value (dollars in thousands) 2004 $ 2,099,189 2005 1,822,330 2006 2,454,296 2007 1,387,618 2008 540,668 2009-2013 2,382,786 Total $10,686,887 At December 31, 2003, we had $9.1 billion of long-term debt securities registered under the Securities Act of 1933 that had not yet been issued. 76 Notes to Consolidated Financial Statements, Continued An AGFC debt agreement contains restrictions on consolidated retained earnings for certain purposes (see Note 18.). Note 11. Short-term Debt AGFC issues commercial paper with terms ranging from 1 to 270 days. The weighted average maturity of our commercial paper at December 31, 2003 was 21 days. Included in short-term debt are extendible commercial notes that AGFC sells with initial maturities of up to 90 days which may be extended by AGFC to 390 days. At December 31, 2003, extendible commercial notes totaled $530.4 million. Information concerning short-term debt was as follows: At or for the Years Ended December 31, 2003 2002 2001 (dollars in thousands) Average borrowings $3,367,644 $3,836,465 $4,351,597 Weighted average interest rate, at year end: Money market yield 1.06% 1.45% 1.96% Semi-annual bond equivalent yield 1.07% 1.46% 1.96% Note 12. Liquidity Facilities We maintain credit facilities to support the issuance of commercial paper and to provide an additional source of funds for operating requirements. At December 31, 2003, AGFC had committed credit facilities totaling $3.0 billion, including a facility under which AGFI is an eligible borrower for up to $300 million. The annual commitment fees for the facilities are based upon AGFC's long-term credit ratings and averaged 0.07% at December 31, 2003. At December 31, 2003, AGFC and certain of its subsidiaries also had an uncommitted credit facility totaling $50.0 million which was shared with AGFI and could be increased depending upon lender ability to participate its loans under the facility. There were no amounts outstanding under all facilities at December 31, 2003 or December 31, 2002. AGFC does not guarantee any borrowings of AGFI. 77 Notes to Consolidated Financial Statements, Continued Note 13. Derivative Financial Instruments AGFC uses derivative financial instruments in managing the cost of its debt and is neither a dealer nor a trader in derivative financial instruments. AGFC has generally limited its use of derivative financial instruments to interest rate swap agreements. These interest rate swap agreements are designated and qualify as cash flow hedges or fair value hedges. AGFC uses interest rate swap agreements to limit our exposure to market interest rate risk in the funding of our operations. Most of our swaps synthetically convert certain short-term or floating-rate debt to a long-term fixed-rate. The synthetic long-term fixed rates achieved through interest rate swap agreements are slightly lower than could have been achieved by issuing comparable fixed-rate, long-term debt. Additionally, AGFC has swapped fixed-rate, long-term debt to floating-rate, long-term debt. As an alternative to funding without these derivative financial instruments, AGFC's interest rate swap agreements did not have a material effect on the Company's net income in any of the three years ended December 31, 2003. Notional amounts and weighted average receive and pay rates were as follows: At or for the Years Ended December 31, 2003 2002 2001 (dollars in thousands) Notional amount $2,495,000 $2,940,000 $2,500,000 Weighted average receive rate 2.19% 2.28% 2.06% Weighted average pay rate 4.70% 5.24% 6.58% Notional amount maturities and the respective weighted average interest rates at December 31, 2003 were as follows: Notional Weighted Average Amount Interest Rate (dollars in thousands) 2004 $ 920,000 6.05% 2005 525,000 5.25 2006 100,000 7.03 2007 750,000 2.12 2008 200,000 5.50 Total $2,495,000 4.70% 78 Notes to Consolidated Financial Statements, Continued Changes in the notional amounts of interest rate swap agreements were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Balance at beginning of year $2,940,000 $2,500,000 $2,450,000 New contracts - 1,050,000 320,000 Expired contracts (445,000) (610,000) (270,000) Balance at end of year $2,495,000 $2,940,000 $2,500,000 AGFC is exposed to credit risk in the event of non-performance by counterparties to derivative financial instruments. AGFC limits this exposure by entering into agreements with counterparties having high credit ratings and by basing the amounts and terms of these agreements on their credit ratings. AGFC regularly monitors counterparty credit ratings throughout the term of the agreements. At December 31, 2003, AGFC had notional amounts of $1.1 billion in interest rate swap agreements with a highly-rated non-subsidiary affiliate. AGFC's credit exposure on derivative financial instruments is limited to the fair value of the agreements that are favorable to the Company. At December 31, 2003, the interest rate swap agreements were recorded at fair value of $75.7 million in other liabilities. AGFC does not expect any counterparty to fail to meet its obligation; however, non- performance would not have a material impact on the Company's consolidated results of operations or financial position. AGFC's exposure to market risk is mitigated by the offsetting effects of changes in the value of the agreements and of the related debt being hedged. At December 31, 2003, we expect to reclassify $51.4 million of net realized losses on interest rate swap agreements from accumulated other comprehensive income to income during the next twelve months. 79 Notes to Consolidated Financial Statements, Continued Note 14. Insurance Components of insurance claims and policyholder liabilities were as follows: December 31, 2003 2002 (dollars in thousands) Finance receivable related: Unearned premium reserves $165,627 $187,631 Benefit reserves 18,788 14,520 Claim reserves 30,264 35,823 Subtotal 214,679 237,974 Non-finance receivable related: Benefit reserves 200,992 212,702 Claim reserves 22,691 21,672 Subtotal 223,683 234,374 Total $438,362 $472,348 Our insurance subsidiaries enter into reinsurance agreements among themselves and with other insurers, including affiliated insurance companies. Insurance claims and policyholder liabilities included the following amounts assumed from other insurers: December 31, 2003 2002 (dollars in thousands) Affiliated insurance companies $ 55,184 $ 64,387 Non-affiliated insurance companies 38,352 48,227 Total $ 93,536 $112,614 Our insurance subsidiaries' business reinsured to others was not significant during any of the last three years. Our insurance subsidiaries file financial statements prepared using statutory accounting practices prescribed or permitted by each insurance company's state of domicile. These are comprehensive bases of accounting other than GAAP. 80 Notes to Consolidated Financial Statements, Continued Reconciliations of statutory net income to GAAP net income were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Statutory net income $88,607 $78,149 $87,632 Change in deferred policy acquisition costs (8,550) (8,678) (7,561) Reserve changes (6,758) 2,919 (669) Deferred income tax benefit 6,537 8,299 1,512 Amortization of interest maintenance reserve (1,262) (1,456) (2,322) Goodwill amortization - - (458) Other, net (1,612) (5,623) (5,500) GAAP net income $76,962 $73,610 $72,634 Reconciliations of statutory equity to GAAP equity were as follows: December 31, 2003 2002 (dollars in thousands) Statutory equity $ 861,589 $734,146 Reserve changes 69,550 84,119 Net unrealized gains 64,181 46,119 Deferred policy acquisition costs 56,924 66,018 Deferred income taxes (31,015) (36,074) Decrease in carrying value of affiliates (28,603) (24,932) Goodwill 12,104 13,794 Asset valuation reserve 6,178 17,134 Interest maintenance reserve 453 (1,985) Other, net 1,286 26,100 GAAP equity $1,012,647 $924,439 81 Notes to Consolidated Financial Statements, Continued Note 15. Other Liabilities Components of other liabilities were as follows: December 31, 2003 2002 (dollars in thousands) Accrued interest $114,135 $125,900 Uncashed checks, reclassified from cash 101,122 113,402 Interest rate swap agreements fair values 75,679 137,682 Salary and benefit liabilities 26,145 18,699 Other 55,335 57,804 Total $372,416 $453,487 Note 16. Capital Stock AGFC has two classes of authorized capital stock: special shares and common shares. AGFC may issue special shares in series. The board of directors determines the dividend, liquidation, redemption, conversion, voting and other rights prior to issuance. Par value, shares authorized, and shares issued and outstanding at December 31, 2003 and 2002 were as follows: Shares Issued and Outstanding Par Shares December 31, Value Authorized 2003 2002 Special Shares - 25,000,000 - - Common Shares $0.50 25,000,000 10,160,012 10,160,012 Note 17. Accumulated Other Comprehensive Loss Components of accumulated other comprehensive loss were as follows: December 31, 2003 2002 (dollars in thousands) Net unrealized losses on interest rate swaps $(55,586) $(98,904) Net unrealized gains on investment securities 40,639 29,966 Accumulated other comprehensive loss $(14,947) $(68,938) 82 Notes to Consolidated Financial Statements, Continued Note 18. Retained Earnings State laws restrict the amounts our insurance subsidiaries may pay as dividends without prior notice to, or in some cases prior approval from, their respective state insurance departments. At December 31, 2003, the maximum amount of dividends which our insurance subsidiaries may pay in 2004 without prior approval was $94.1 million. At December 31, 2003, our insurance subsidiaries had statutory capital and surplus of $861.6 million. Merit Life Insurance Co. (Merit), a wholly owned subsidiary of AGFC, had $52.7 million of accumulated earnings at December 31, 2003 for which no federal income tax provisions have been required. Merit would be liable for federal income taxes on such earnings if they were distributed as dividends or exceeded limits prescribed by tax laws. No distributions are presently contemplated from these earnings. If such earnings were to become taxable at December 31, 2003, the federal income tax would approximate $18.4 million. Certain AGFC financing agreements effectively limit the amount of dividends AGFC may pay. Under the most restrictive provision contained in these agreements, $829.6 million of the retained earnings of AGFC was free from restriction at December 31, 2003. Note 19. Other Charges - AIG Acquisition In September 2001, we recorded one-time charges totaling $58.0 million ($37.7 million aftertax), resulting from AIG's and the Company's joint assessment of the business environment and post-business combination plans. These charges recognized that certain assets had no future economic benefit or ability to generate future revenues. These costs included an asset impairment charge related to customer relationships intangibles that resulted from a previous business acquisition. Also included were certain adjustments associated with conforming the Company's balances to AIG's accounting policies and methodologies, as well as an increase in the allowance for finance receivable losses to reflect AIG's and the Company's assumptions about the business environment. Note 20. Income Taxes For the period August 30, 2001 to December 31, 2001 and the years 2002 and 2003, the life insurance subsidiaries of AGFC file separate federal income tax returns. AGFC and all other AGFC subsidiaries file a consolidated federal income tax return with AIG. We provide federal income taxes as if AGFC and the other AGFC subsidiaries file separate tax returns and pay AIG accordingly under a tax sharing agreement. For the period January 1, 2001 to August 29, 2001, AGFC and all of its subsidiaries were included in a federal income tax return with AGFI's then parent company and the majority of its subsidiaries. We provided federal income taxes as if AGFC and other AGFC subsidiaries filed separate tax returns and paid AGFI's then parent company accordingly under a tax sharing agreement. 83 Notes to Consolidated Financial Statements, Continued Components of provision for income taxes were as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Federal: Current $197,137 $199,217 $163,940 Deferred (2,924) (61,156) (28,436) Total federal 194,213 138,061 135,504 State 13,801 8,714 5,922 Total $208,014 $146,775 $141,426 Reconciliations of the statutory federal income tax rate to the effective tax rate were as follows: Years Ended December 31, 2003 2002 2001 Statutory federal income tax rate 35.00% 35.00% 35.00% Contingency reduction - (6.04) - State income taxes 2.41 1.11 .98 Amortization of goodwill - - .57 Amortization of other intangibles 1.34 - - Nontaxable investment income (2.55) (.64) (.89) Other, net .19 .15 .22 Effective income tax rate 36.39% 29.58% 35.88% During fourth quarter 2002, we reduced the provision for income taxes by $30.0 million resulting from a favorable settlement of income tax audit issues. This decreased the effective income tax rate for 2002. The Internal Revenue Service (IRS) has completed examinations of AIG's tax returns through 1990. The IRS has also completed examinations of AGFI's previous parent company's tax returns through 1999. 84 Notes to Consolidated Financial Statements, Continued Components of deferred tax assets and liabilities were as follows: December 31, 2003 2002 (dollars in thousands) Deferred tax assets: Allowance for finance receivable losses $146,229 $142,386 Interest rate swap agreements 8,049 32,014 Deferred insurance commissions 4,275 4,054 Insurance reserves 3,100 2,321 Other 16,871 15,981 Total 178,524 196,756 Deferred tax liabilities: Loan origination costs 16,195 16,199 Fixed assets 6,728 6,227 Other 37,169 30,917 Total 60,092 53,343 Net deferred tax assets $118,432 $143,413 No valuation allowance was considered necessary at December 31, 2003 and 2002. Note 21. Lease Commitments, Rent Expense and Contingent Liabilities Annual rental commitments for leased office space, automobiles and data processing equipment accounted for as operating leases, excluding leases on a month-to-month basis, were as follows: Lease Commitments (dollars in thousands) 2004 $ 49,716 2005 38,380 2006 21,587 2007 12,951 2008 8,016 subsequent to 2008 14,650 Total $145,300 Taxes, insurance and maintenance expenses are obligations of the Company under certain leases. In the normal course of business, leases that expire will be renewed or replaced by leases on other properties. Future minimum annual rental commitments will probably not be less than the amount of rental expense incurred in 2003. Rental expense totaled $55.1 million in 2003, $53.1 million in 2002, and $50.6 million in 2001. 85 Notes to Consolidated Financial Statements, Continued AGFC and certain of its subsidiaries are parties to various lawsuits and proceedings, including certain purported class action claims, arising in the ordinary course of business. In addition, many of these proceedings are pending in jurisdictions, such as Mississippi, that permit damage awards disproportionate to the actual economic damages alleged to have been incurred. Based upon information presently available, we believe that the total amounts that will ultimately be paid arising from these lawsuits and proceedings will not have a material adverse effect on our consolidated results of operations or financial position. However, the continued occurrences of large damage awards in general in the United States, including large punitive damage awards that bear little or no relation to actual economic damages incurred by plaintiffs in some jurisdictions, create the potential for an unpredictable judgment in any given suit. Note 22. Consolidated Statements of Cash Flows Supplemental disclosure of certain cash flow information was as follows: Years Ended December 31, 2003 2002 2001 (dollars in thousands) Interest paid $540,278 $542,190 $634,439 Income taxes paid 209,687 259,289 99,096 AGFC received a non-cash capital contribution from its parent of $7.3 million in fourth quarter 2002 reflecting AIG's assumption of certain benefit obligations effective January 1, 2002. See Note 23. for further information on the Company's benefit plans. Note 23. Benefit Plans Effective January 1, 2002, the Company's employees participate in various benefit plans sponsored by AIG, including a noncontributory qualified defined benefit retirement plan, various stock option and purchase plans, and a 401(k) plan. AIG's U.S. plans do not separately identify projected benefit obligations and plan assets attributable to employees of participating affiliates. AIG's projected benefit obligations exceeded the plan assets at December 31, 2003 by $454.6 million. Prior to January 1, 2002, the Company's employees participated in AGFI's then parent company's benefit plans. AGFI accounted for its participation in these plans as if it had its own plans. Because net plan assets were not calculated separately for the Company, the remaining information in this Note 23. was for AGFI. 86 Notes to Consolidated Financial Statements, Continued AGFI's portion of the retirement plans' funded status was as follows: December 31, 2001 (dollars in thousands) Projected benefit obligation $123,648 Plan assets at fair value 95,030 Plan assets less than projected benefit obligation (28,618) Other unrecognized items, net 27,660 Accrued pension expense $ (958) Components of pension expense were as follows: Year Ended December 31, 2001 (dollars in thousands) Service cost $ 3,849 Interest cost 8,245 Expected return on plan assets (10,283) Net amortization and deferral 260 Pension expense $ 2,071 Additional assumptions concerning the determination of pension expense were as follows: Year Ended December 31, 2001 Weighted average discount rate 7.25% Expected long-term rate of return on plan assets 10.35 Rate of increase in compensation levels 4.25 The accrued liability for postretirement benefits was $6.2 million at December 31, 2001. These liabilities were discounted at the same rates used for the pension plans. Postretirement benefit expense totaled $.8 million in 2001. Note 24. Segment Information We have two business segments: consumer finance and insurance. Our segments are defined by the type of financial service product offered. The consumer finance segment makes home equity loans, originates secured and unsecured consumer loans, extends lines of credit, and purchases retail sales contracts from, and provides revolving retail services for, retail merchants. We also purchase, from AIG Federal Savings Bank, a non-subsidiary affiliate, private label receivables under a participation agreement and real estate loans under a purchase agreement. To supplement our lending and retail sales financing activities, we purchase portfolios of real estate loans, non-real 87 Notes to Consolidated Financial Statements, Continued estate loans, and retail sales finance receivables. We also provide for a fee, marketing, certain origination processing services, and loan servicing for AIG Federal Savings Bank and originate real estate loans through brokers for sale to investors. We offer credit and non- credit insurance products to our eligible consumer finance customers. The insurance segment writes and reinsures credit and non-credit insurance through products that are offered principally by the consumer finance segment. We evaluate the performance of the segments based on pretax operating earnings. The accounting policies of the segments are the same as those disclosed in Note 3., except for the following: * segment finance charge revenues are not reduced for the amortization of the deferred origination costs; * segment operating expenses are not reduced for the deferral of origination costs (segment operating expenses for 2001 also excluded the amortization of goodwill); * segment finance receivables exclude deferred origination costs; and * segment investment revenues exclude realized gains and losses and certain investment expenses. Intersegment sales and transfers are intended to approximate the amounts segments would earn if dealing with independent third parties. The following tables display information about the Company's segments as well as reconciliations of the segment totals to the consolidated financial statement amounts. The adjustments in the reconciliations include the following: * amortization of deferred origination costs, realized gains (losses) on investments, and certain investment expenses for revenues; * releveraging of debt for interest expense; * redistribution of amounts provided for the allowance for finance receivable losses for provision for finance receivable losses; * realized gains (losses) and certain other investment revenue, interest expense due to releveraging of debt, provision for finance receivable losses due to redistribution of amounts provided for the allowance for finance receivable losses, and pension expense (2001 also included the amortization of goodwill) for pretax income; and * goodwill, deferred origination costs, other assets, and corporate assets that are not considered pertinent to determining segment performance for assets. Corporate assets include cash, prepaid expenses, deferred charges, and fixed assets. 88 Notes to Consolidated Financial Statements, Continued At or for the year ended December 31, 2003: Consumer Total Finance Insurance Segments (dollars in thousands) Revenues: External: Finance charges $ 1,832,311 $ - $ 1,832,311 Insurance 881 180,761 181,642 Other 121,768 88,633 210,401 Intercompany 91,610 (71,433) 20,177 Interest expense 490,912 - 490,912 Provision for finance receivable losses 308,490 - 308,490 Pretax income 525,967 96,914 622,881 Assets 14,508,526 1,389,527 15,898,053 At or for the year ended December 31, 2002: Consumer Total Finance Insurance Segments (dollars in thousands) Revenues: External: Finance charges $ 1,762,193 $ - $ 1,762,193 Insurance 994 190,236 191,230 Other (16,557) 87,746 71,189 Intercompany 78,086 (75,869) 2,217 Interest expense 500,187 - 500,187 Provision for finance receivable losses 297,629 - 297,629 Pretax income 458,850 84,436 543,286 Assets 13,209,012 1,320,844 14,529,856 At or for the year ended December 31, 2001: Consumer Total Finance Insurance Segments (dollars in thousands) Revenues: External: Finance charges $ 1,747,282 $ - $ 1,747,282 Insurance 1,111 194,282 195,393 Other (11,356) 91,134 79,778 Intercompany 79,265 (77,000) 2,265 Interest expense 571,346 - 571,346 Provision for finance receivable losses 283,402 - 283,402 Pretax income 359,196 86,418 445,614 Assets 11,321,030 1,261,589 12,582,619 89 Notes to Consolidated Financial Statements, Continued Reconciliations of segment totals to consolidated financial statement amounts were as follows: At or for the Years Ended December 31, 2003 2002 2001 (dollars in thousands) Revenues Segments $ 2,244,531 $ 2,026,829 $ 2,024,718 Corporate (4,784) 14,474 2,962 Adjustments (77,374) (60,329) (52,144) Consolidated revenue $ 2,162,373 $ 1,980,974 $ 1,975,536 Interest Expense Segments $ 490,912 $ 500,187 $ 571,346 Corporate 46,511 46,109 40,492 Adjustments 1,435 7,581 8,649 Consolidated interest expense $ 538,858 $ 553,877 $ 620,487 Provision for Finance Receivable Losses Segments $ 308,490 $ 297,629 $ 283,402 Corporate (788) (1,259) 594 Adjustments 749 (5) 739 Consolidated provision for finance receivable losses $ 308,451 $ 296,365 $ 284,735 Pretax Income Segments $ 622,881 $ 543,286 $ 445,614 Corporate (35,630) (34,919) (37,994) Adjustments (15,664) (12,097) (13,403) Consolidated pretax income $ 571,587 $ 496,270 $ 394,217 Assets Segments $15,898,053 $14,529,856 $12,582,619 Corporate 635,925 698,267 685,330 Adjustments 237,163 172,599 179,677 Consolidated assets $16,771,141 $15,400,722 $13,447,626 90 Notes to Consolidated Financial Statements, Continued Note 25. Interim Financial Information (Unaudited) Our quarterly statements of income for 2003 and 2002 were as follows: 2003 Quarter Ended Dec. 31, Sep. 30, June 30, Mar. 31, (dollars in thousands) Revenues Finance charges $429,994 $428,003 $423,435 $430,662 Insurance 46,955 46,307 42,672 45,708 Other 70,988 63,889 88,574 45,186 Total revenues 547,937 538,199 554,681 521,556 Expenses Interest expense 132,406 130,008 134,615 141,829 Operating expenses 178,938 166,393 169,843 160,454 Provision for finance receivable losses 83,683 80,662 74,655 69,451 Insurance losses and loss adjustment expenses 14,862 17,438 15,160 20,389 Total expenses 409,889 394,501 394,273 392,123 Income before provision for income taxes 138,048 143,698 160,408 129,433 Provision for Income Taxes 50,270 54,165 57,983 45,596 Net Income $ 87,778 $ 89,533 $102,425 $ 83,837 2002 Quarter Ended Dec. 31, Sep. 30, June 30, Mar. 31, (dollars in thousands) Revenues Finance charges $434,786 $417,476 $412,979 $413,682 Insurance 49,841 47,839 48,050 45,500 Other 27,213 25,484 27,931 30,193 Total revenues 511,840 490,799 488,960 489,375 Expenses Interest expense 146,297 134,494 137,134 135,952 Operating expenses 135,804 136,762 137,797 140,824 Provision for finance receivable losses 86,187 69,482 71,099 69,597 Insurance losses and loss adjustment expenses 22,281 19,201 19,811 21,982 Total expenses 390,569 359,939 365,841 368,355 Income before provision for income taxes 121,271 130,860 123,119 121,020 Provision for Income Taxes 13,300 46,576 43,832 43,067 Net Income $107,971 $ 84,284 $ 79,287 $ 77,953 91 Notes to Consolidated Financial Statements, Continued Note 26. Fair Value of Financial Instruments The carrying values and estimated fair values of certain of the Company's financial instruments are presented below. The reader should exercise care in drawing conclusions based on fair value, since the fair values presented below can be misinterpreted and do not include the value associated with all of the Company's assets and liabilities. December 31, 2003 December 31, 2002 Carrying Fair Carrying Fair Value Value Value Value (dollars in thousands) Assets Net finance receivables, less allowance for finance receivable losses $14,383,087 $14,708,788 $13,120,670 $13,164,367 Investment securities 1,307,472 1,307,472 1,227,156 1,227,156 Cash and cash equivalents 136,223 136,223 144,565 144,565 Liabilities Long-term debt 10,686,887 10,975,736 9,566,256 9,849,447 Short-term debt 3,184,529 3,184,529 3,061,141 3,061,141 Interest rate swap agreements 75,679 75,679 137,682 137,682 Off-Balance Sheet Financial Instruments Unused customer credit limits - - - - Limited partnership commitments - 14,520 - 26,110 VALUATION METHODOLOGIES AND ASSUMPTIONS We used the following methods and assumptions to estimate the fair value of our financial instruments. Finance Receivables We estimated fair values of net finance receivables, less allowance for finance receivable losses using projected cash flows, computed by category of finance receivable, discounted at the weighted-average interest rates offered for similar finance receivables at December 31 of each year. We based cash flows on contractual payment terms adjusted for delinquencies and finance receivable losses. The fair value estimates do not reflect the value of the underlying customer relationships or the related distribution systems. 92 Notes to Consolidated Financial Statements, Continued Investment Securities When available, we used quoted market prices as fair values of investment securities. For investment securities not actively traded, we estimated fair values using values obtained from independent pricing services or, in the case of some private placements, by discounting expected future cash flows using each year's December 31 market rate applicable to yield, credit quality, and average life of the investments. Cash and Cash Equivalents The fair values of cash and cash equivalents approximated the carrying values. Long-term Debt We estimated the fair values of long-term debt using cash flows discounted at each year's December 31 borrowing rates and adjusted for the fair value hedge interest rate swap agreement. Short-term Debt The fair values of short-term debt approximated the carrying values. Interest Rate Swap Agreements We estimated the fair values of interest rate swap agreements using market recognized valuation systems at each year's December 31 market rates. Unused Customer Credit Limits The unused credit limits available to the customers of AIG Federal Savings Bank, a non-subsidiary affiliate, which sells private label receivables to the Company under a participation agreement, and to the Company's customers have no fair value. The interest rates charged on these facilities can be changed at the affiliate's discretion for private label, or are adjustable and reprice frequently for loan and retail revolving lines of credit. These amounts, in part or in total, can be cancelled at the discretion of AIG Federal Savings Bank and the Company. Limited Partnership Commitments The fair values of limited partnership commitments equal the commitment amounts due to the partnership's ability to call these commitments on demand. 93 Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure. As previously reported in AGFC's Current Report on Form 8-K dated April 22, 2002, the Company changed independent auditors effective with the year beginning January 1, 2002. There were no disagreements, as defined in Securities and Exchange Commission rules, between the Company and its previous independent auditors. Item 9A. Controls and Procedures. (a) Evaluation of disclosure controls and procedures The conclusions of our principal executive officer and principal financial officer about the effectiveness of the Company's disclosure controls and procedures based on their evaluation of these controls and procedures as of December 31, 2003 are as follows: The Company's disclosure controls and procedures are designed to ensure that information required to be disclosed by the Company is recorded, processed, summarized and reported within required timeframes. The Company's disclosure controls and procedures include controls and procedures designed to ensure that information required to be disclosed is accumulated and communicated to the Company's management, including its principal executive officer and principal financial officer, as appropriate to allow timely decisions regarding required disclosure. The Company's management, including its principal executive officer and principal financial officer, evaluates the effectiveness of our disclosure controls and procedures as of the end of each quarter. Based on an evaluation of the disclosure controls and procedures as of December 31, 2003, the Company's principal executive officer and principal financial officer have concluded that the disclosure controls and procedures have functioned effectively and that the consolidated financial statements fairly present our consolidated financial position and the results of our operations for the periods presented. (b) Changes in internal control over financial reporting There was no change in the Company's internal control over financial reporting during the three months ended December 31, 2003, that has materially affected, or is reasonably likely to materially affect, the Company's internal control over financial reporting. 94 PART III Item 14. Principal Accountant Fees and Services. As an indirect wholly-owned subsidiary of AIG, oversight functions regarding our independent accountants, PricewaterhouseCoopers LLP, are included in the duties of AIG's Audit Committee. AGFC does not have its own Audit Committee. AIG's Audit Committee has adopted pre- approval policies and procedures regarding audit and non-audit services provided by PricewaterhouseCoopers LLP for AIG and its consolidated subsidiaries, including AGFC. Independent accountant fees and services were as follows: Years Ended December 31, 2003 2002 (dollars in thousands) Audit fees $848 $708 Audit-related fees 90 - Tax fees - - All other fees 2 2 Total $940 $710 Audit fees in 2003 and 2002 were primarily for the audit of the AGFC Annual Report on Form 10-K, quarterly review procedures in relation to the AGFC Quarterly Reports on Form 10-Q, and statutory audits of insurance subsidiaries of AGFC. Audit-related fees were primarily for the audit of a subsidiary of AGFC in 2003. There were no audit- related fees in 2002. All other fees in 2003 and 2002 were primarily for accounting research licensing. AGFC is a subsidiary of AGFI, and its audit fees, audit-related fees, and all other fees are also included in the fees of AGFI. 95 PART IV Item 15. Exhibits, Financial Statement Schedules, and Reports on Form 8-K. (a) (1) and (2) The following consolidated financial statements of American General Finance Corporation and subsidiaries are included in Item 8: Consolidated Balance Sheets, December 31, 2003 and 2002 Consolidated Statements of Income, years ended December 31, 2003, 2002, and 2001 Consolidated Statements of Shareholder's Equity, years ended December 31, 2003, 2002, and 2001 Consolidated Statements of Cash Flows, years ended December 31, 2003, 2002, and 2001 Consolidated Statements of Comprehensive Income, years ended December 31, 2003, 2002, and 2001 Notes to Consolidated Financial Statements Schedule I--Condensed Financial Information of Registrant is included in Item 15(d). All other financial statement schedules have been omitted because they are inapplicable. (3) Exhibits: Exhibits are listed in the Exhibit Index beginning on page 102 herein. (b) Reports on Form 8-K No Current Reports on Form 8-K were filed during fourth quarter 2003. (c) Exhibits The exhibits required to be included in this portion of Item 15. are submitted as a separate section of this report. 96 Item 15(d). Schedule I - Condensed Financial Information of Registrant American General Finance Corporation Condensed Balance Sheets December 31, 2003 2002 (dollars in thousands) Assets Net finance receivables: Loans $ 1,219,600 $ 1,229,165 Retail sales finance 117,151 124,103 Net finance receivables 1,336,751 1,353,268 Allowance for finance receivable losses (32,621) (28,285) Net finance receivables, less allowance for finance receivable losses 1,304,130 1,324,983 Cash and cash equivalents 83,471 90,125 Investment in subsidiaries 2,118,958 1,841,831 Receivable from parent and affiliates 12,332,428 12,685,484 Notes receivable from parent and affiliates 276,665 269,240 Other assets 256,943 380,381 Total assets $16,372,595 $16,592,044 Liabilities and Shareholder's Equity Long-term debt, 1.16% - 8.45% due 2004 - 2013 $10,686,887 $ 9,566,256 Short-term debt 3,313,974 4,839,120 Other liabilities 320,305 376,740 Total liabilities 14,321,166 14,782,116 Shareholder's equity: Common stock 5,080 5,080 Additional paid-in capital 951,175 951,175 Other equity (14,947) (68,938) Retained earnings 1,110,121 922,611 Total shareholder's equity 2,051,429 1,809,928 Total liabilities and shareholder's equity $16,372,595 $16,592,044 See Notes to Condensed Financial Statements. 97 Schedule I, Continued American General Finance Corporation Condensed Statements of Income Years Ended December 31, 2003 2002 2001 (dollars in thousands) Revenues Interest received from affiliates $ 800,794 $ 926,377 $1,005,246 Dividends received from subsidiaries 52,816 73,035 104,896 Finance charges 17,809 18,470 18,583 Other 225 245 285 Total revenues 871,644 1,018,127 1,129,010 Expenses Interest expense 552,037 639,775 685,899 Operating expenses 10,397 2,350 2,555 Other charges - - 13,020 Total expenses 562,434 642,125 701,474 Income before income taxes and equity in undistributed (overdistributed) net income of subsidiaries 309,210 376,002 427,536 Provision for Income Taxes 92,420 76,038 113,042 Income before equity in undistributed (overdistributed) net income of subsidiaries 216,790 299,964 314,494 Equity in Undistributed (Overdistributed) Net Income of Subsidiaries 146,783 49,531 (61,703) Net Income $ 363,573 $ 349,495 $ 252,791 See Notes to Condensed Financial Statements. 98 Schedule I, Continued American General Finance Corporation Condensed Statements of Cash Flows Years Ended December 31, 2003 2002 2001 (dollars in thousands) Cash Flows from Operating Activities Net Income $ 363,573 $ 349,495 $ 252,791 Reconciling adjustments: Equity in (undistributed) overdistributed net income of subsidiaries (146,783) (49,531) 61,703 Change in other assets and other liabilities 43,421 (23,565) 24,709 Change in taxes receivable and payable 157,269 (102,548) 22,111 Other charges - - 13,020 Other, net 7,034 (3,292) (4,788) Net cash provided by operating activities 424,514 170,559 369,546 Cash Flows from Investing Activities Finance receivables originated or purchased from subsidiaries (1,148,881) (1,163,968) (1,359,156) Principal collections on finance receivables 98,398 97,718 93,176 Finance receivables sold to subsidiaries 1,090,092 1,040,335 1,251,525 Acquisition of Wilmington Finance, Inc. (102,213) - - Capital contributions to subsidiaries, net of return of capital (119,670) (202,869) (51,725) Change in receivable from parent and affiliates 361,082 (2,362,835) (478,562) Change in notes receivable from parent and affiliates (7,425) (1,584) (6,335) Other, net (16,921) (10,802) (310) Net cash provided by (used for) investing activities 154,462 (2,604,005) (551,387) Cash Flows from Financing Activities Proceeds from issuance of long-term debt 2,691,229 4,638,983 1,892,820 Repayment of long-term debt (1,575,650) (1,389,258) (1,263,325) Change in short-term debt (1,525,146) (752,299) 9,125 Capital contributions from parent - 66,737 - Dividends paid (176,063) (151,892) (428,855) Net cash (used for) provided by financing activities (585,630) 2,412,271 209,765 (Decrease) increase in cash and cash equivalents (6,654) (21,175) 27,924 Cash and cash equivalents at beginning of year 90,125 111,300 83,376 Cash and cash equivalents at end of year $ 83,471 $ 90,125 $ 111,300 <FN> <F1> See Notes to Condensed Financial Statements. </FN> 99 Schedule I, Continued American General Finance Corporation Notes to Condensed Financial Statements December 31, 2003 Note 1. Accounting Policies AGFC's investments in subsidiaries are stated at cost plus the equity in undistributed (overdistributed) net income of subsidiaries since the date of the acquisition. The condensed financial statements of the registrant should be read in conjunction with AGFC's consolidated financial statements. Note 2. Receivable from Subsidiaries AGFC provides funding to most of its finance subsidiaries for lending activities. Such funding is made at 215 basis points over the borrowing cost rate. Note 3. Long-term Debt Long-term debt maturities for the five years after December 31, 2003, were as follows: 2004, $2.1 billion; 2005, $1.8 billion; 2006, $2.5 billion; 2007, $1.4 billion; and 2008, $540.7 million. Note 4. Short-term Debt Components of short-term debt were as follows: December 31, 2003 2002 (dollars in thousands) Commercial paper $2,546,943 $2,578,880 Notes payable to subsidiaries 236,668 1,900,899 Extendible commercial notes 530,363 359,341 Total $3,313,974 $4,839,120 Note 5. Other Charges In September 2001, AGFC recorded one-time charges totaling $13.0 million ($8.5 million aftertax), resulting from AIG's and AGFC's joint assessment of the business environment and post-business combination plans. These charges recognized that certain assets had no future economic benefit or ability to generate future revenues. These costs included an asset impairment charge related to customer relationships that resulted from a previous business acquisition. 100 Notes to Consolidated Financial Statements, Continued Note 6. Subsidiary Debt Guarantee AGFC guarantees the short-term debt, consisting of commercial paper and bank borrowings, of CommoLoCo, Inc., AGFC's consumer financial services subsidiary that conducts business in Puerto Rico and the U.S. Virgin Islands. This short-term debt partially funds CommoLoCo, Inc.'s operations and totaled $107.2 million at December 31, 2003 and $122.9 million at December 31, 2002. AGFC would be required to repay this debt if CommoLoCo, Inc.'s cash flows from operations and new debt issuances become inadequate. 101 Signatures Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, on March 10, 2004. AMERICAN GENERAL FINANCE CORPORATION By: /s/ Donald R. Breivogel, Jr. Donald R. Breivogel, Jr. (Senior Vice President, Chief Financial Officer, and Director) Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities indicated on March 10, 2004. Frederick W. Geissinger* Robert A. Cole* Frederick W. Geissinger Robert A. Cole (President, Chief Executive (Director) Officer, and Director - Principal Executive Officer) William N. Dooley* William N. Dooley /s/ Donald R. Breivogel, Jr. (Director) Donald R. Breivogel, Jr. (Senior Vice President, Chief Financial Officer, and Jerry L. Gilpin* Director - Principal Financial Jerry L. Gilpin Officer (Director) George W. Schmidt* Ben D. Hendrix* George W. Schmidt Ben D. Hendrix (Vice President, Controller, (Director) and Assistant Secretary - Principal Accounting Officer) *By: /s/ Donald R. Breivogel, Jr. Donald R. Breivogel, Jr. Stephen L. Blake* (Attorney-in-fact) Stephen L. Blake (Director) 102 Exhibit Index Exhibit Number (3) a. Restated Articles of Incorporation of American General Finance Corporation (formerly Credithrift Financial Corporation) dated July 22, 1988 and amendments thereto dated August 25, 1988 and March 20, 1989. Incorporated by reference to Exhibit (3)a. filed as a part of the Company's Annual Report on Form 10-K for the year ended December 31, 1988 (File No. 1-6155). b. By-laws of American General Finance Corporation. Incorporated by reference to Exhibit (3)b. filed as a part of the Company's Annual Report on Form 10-K for the year ended December 31, 1992 (File No. 1-6155). (4) a. The following instruments are filed pursuant to Item 601(b)(4)(ii) of Regulation S-K, which requires with certain exceptions that all instruments be filed which define the rights of holders of the Company's long-term debt and of our consolidated subsidiaries. In the aggregate, the outstanding issuances of debt at December 31, 2002 under the following Indenture exceeds 10% of the Company's total assets on a consolidated basis: Indenture dated as of May 1, 1999 from American General Finance Corporation to Citibank, N.A. Incorporated by reference to Exhibit (4)a.(1) filed as a part of our Quarterly Report on Form 10-Q for the quarter ended September 30, 2000 (File No. 1-6155). b. In accordance with Item 601(b)(4)(iii) of Regulation S-K, certain other instruments defining the rights of holders of the Company's long-term debt and of our consolidated subsidiaries have not been filed as exhibits to this Annual Report on Form 10-K because the total amount of securities authorized and outstanding under each instrument does not exceed 10% of the total assets of the Company on a consolidated basis. We hereby agree to furnish a copy of each instrument to the Securities and Exchange Commission upon request. (12) Computation of ratio of earnings to fixed charges (23.1) Consent of PricewaterhouseCoopers LLP, Independent Accountants (23.2) Consent of Ernst & Young LLP, Independent Auditors (24) Power of Attorney (31.1) Rule 13a-14(a)/15d-14(a) Certifications (31.2) Rule 13a-14(a)/15d-14(a) Certifications (32) Section 1350 Certifications