Page 1 of 100 Index to Exhibits on Page 15 FORM 10-K SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 Annual Report Pursuant to Section 13 or 15 (d) of the Securities Exchange Act of 1934 For the fiscal year ended August 31, 1996 Commission file number 1- 3208 NATIONAL SERVICE INDUSTRIES, INC. (Exact Name of Registrant as Specified in its Charter) Delaware 58-0364900 (State or Other Jurisdiction of (I.R.S. Employer Identification Number) Incorporation or Organization) 1420 Peachtree Street, N. E., Atlanta, Georgia 30309-3002 (Address of Principal Executive Offices) (Zip Code) (404) 853-1000 (Registrant's Telephone Number, Including Area Code) Securities registered pursuant to Section 12(b) of the Act: Name of Each Exchange on Title of Each Class Which Registered Common Stock ($1.00 Par Value) New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None (Title of Class) Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15 (d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [ X ] No [ ] Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. [ ] Based upon the closing price as quoted on the New York Stock Exchange October 31, 1996 the aggregate market of the voting stock held by nonaffiliates of the registrant was $1,576,711,893.00. The number of shares outstanding of the registrant's common stock, $1.00 par value, was 45,701,794 shares as of October 31, 1996. DOCUMENTS INCORPORATED BY REFERENCE Location in Form 10-K Incorporated Document Part I, Item 1 1996 Annual Report Part II, Items 5, 6, 7, and 8 1996 Annual Report Part III, Items 10, 11, 12, and 13 1996 Proxy Statement Part IV, Item 14 1996 Annual Report Page 2 NATIONAL SERVICE INDUSTRIES, INC. AND SUBSIDIARIES Table of Contents Page No. Part I Item 1. Business .................................................. 3-4 Item 2. Properties ................................................ 5 Item 3. Legal Proceedings ......................................... 5 Item 4. Submission of Matters to a Vote of Security Holders ....... 5 Part II Item 5. Market for Registrant's Common Equity and Related Stockholders Matters .............................. 6 Item 6. Selected Financial Data ................................... 6 Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations ............. 6 Item 8. Financial Statements and Supplementary Data ............... 6 Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure .................... 6 Part III Item 10. Directors and Executive Officers of the Registrant ........ 7 Item 11. Executive Compensation .................................... 7 Item 12. Security Ownership of Certain Beneficial Owners and Management ............................................ 7 Item 13. Certain Relationships and Related Transactions ............ 7 Part IV Item 14. Exhibits, Financial Statement Schedules and Reports on Form 8-K ....................................... 8-11 Signatures ............................................................. 12 Financial Statement Schedules .......................................... 13-14 Index to Exhibits ...................................................... 15 Page 3 PART I ITEM 1. BUSINESS The registrant, incorporated in Delaware in 1928, provides a wide variety of products and services through its operating divisions, as follows: Divisions Principal Products or Services Marketing Area Products and services for industrial, commercial, institutional, and healthcare customers TEXTILE RENTAL National Linen Service Rented napkins and table Principally the southern, National Uniform Service linens, bed linens, towels, southwestern, central, National Healthcare Linen Service uniforms, specialized and northeastern National Dust Control Service garments, sterilized United States National Direct Source products, restroom products, mats and mops, and complimentary direct sale products. CHEMICAL Zep Manufacturing Company Chemical products, Throughout the United Zep Manufacturing Company of Canada primarily for maintenance, States, Canada, Zep Europe sanitation, and water Puerto Rico, and Selig Chemical Industries treatment, including soaps, western Europe. National Chemical detergents, waxes, and disinfectants. ENVELOPE Atlantic Envelope Company Business and specialty South and Southwest. ATENCO Filing Systems envelopes and records Lyon Folder Company storage and filing systems. Techno-Aide/Stumb Metal Products Company Products for the construction industry LIGHTING EQUIPMENT Lithonia Lighting Fluorescent fixtures for Throughout the United Lithonia Fluorescent commercial, industrial, and States, Canada, Lithonia Hi-Tek Lighting institutional applications; Mexico and overseas. Lithonia Downlighting high-intensity discharge Major Reflector Products fixtures for industrial and RELOC Wiring Systems commercial use; architectural Lithonia Controls Systems outdoor lighting; downlighting; Lithonia Emergency Lighting sportslighting; track lighting; vandal-resistant fixtures; emergency lighting; lighting and dimming controls; and manufactured wiring systems. INSULATION SERVICE North Bros. Co. Commercial, mechanical Principally in the Precision Foam Fabricators industrial and institutional southeastern United insulation products, accessories States. and contracting services. Page 4 Divisions Principal Products or Services Marketing Area Products and services for the consumer LIGHTING EQUIPMENT Home-Vue Lighting Fluorescent work lamps, recessed Throughout the United Light Concepts and track lighting, and other States. decorative fluorescent fixtures. Competition While each of the registrant's businesses is highly competitive, the competitive conditions and the registrant's relative position and market share vary widely from business to business. A limited number of the competitors of each division are large diversified companies, but most of the competitors of the principal divisions are smaller companies than the registrant. Such smaller companies frequently specialize in one industry or one geographic area, which in many instances increases the intensity of competition. Management believes that its Lighting Equipment segment is the largest manufacturer of lighting fixtures in the world and its Textile Rental segment is one of the largest such companies in the United States. Raw Materials There were no significant shortages of materials or components during the years ended August 31, 1996, 1995, and 1994. No one commodity or supplier provided a significant portion of the company's material requirements. Total Employment The registrant employs approximately 20,600 people. Financial Information about Industry Segments The financial information required by this item is included on page 29 of the company's annual report for the year ended August 31, 1996, under the caption "Business Segment Information" and is incorporated herein by reference. Page 5 ITEM 2. PROPERTIES The general offices of the company are located in Atlanta, Georgia. Because of the diverse nature of the operations and the large number of individual locations, it is neither practical nor significant to describe all of the operating facilities owned or leased by the company. The following listing summarizes the significant facility categories by division: Number of Facilities Division Owned Leased Nature of Facilities Lighting Equipment 7 4 Manufacturing plants 1 2 Distribution centers - 17 Field warehouses Textile Rental 63 16 Linen plants 17 47 Linen service centers - 1 Distribution centers Chemical 9 4 Manufacturing plants 22 45 Distribution centers - 2 Sales offices Envelope 6 4 Manufacturing plants - 2 Warehouses - 1 Sales office Insulation Service 1 - Fabrication plants 22 11 Warehouses Corporate Office 1 - Corporate headquarters ITEM 3. LEGAL PROCEEDINGS The Registrant is neither a party to nor is its property subject to any material pending legal proceedings. ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS No matters were submitted to a vote of security holders during the three months ended August 31, 1996. Page 6 PART II ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS The information required by this item is included on the inside back cover of the company's annual report for the year ended August 31, 1996, under the captions "Listing," "Shareholders of Record," and "Common Share Prices and Dividends per Share" and is incorporated here by reference. ITEM 6. SELECTED FINANCIAL DATA The information required by this item is included on pages 34 and 35 of the company's annual report for the year ended August 31, 1996, under the caption "Ten-Year Financial Summary" and is incorporated herein by reference. ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The information required by this item is included on pages 31 through 33 of the company's annual report for the year ended August 31, 1996, under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" and is incorporated herein by reference. From time to time, the company may publish forward-looking statements relating to such matters as anticipated financial performance, business prospects, technological developments, new products, research and development activities and similar matters. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements. In order to comply with the terms of the safe harbor, the company notes that a variety of factors could cause the company's actual results and experience to differ materially from the anticipated results or other expectations expressed in the company's forward-looking statements. The risks and uncertainties that may affect the operations, performance, development and results of the company's business include without limitation the following: (a) the uncertainty of general business and economic conditions, particularly the potential for a slow down in nonresidential construction awards; (b) the ability to achieve strategic initiatives, including but not limited to the ability to achieve sales growth across the business segments through a combination of increased pricing, sales force, and new products and improved customer service. ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA The information required by this item is included on pages 18 through 30 of the company's annual report for the year ended August 31, 1996, under the captions "Consolidated Balance Sheets," "Consolidated Statements of Income," Consolidated Statements of Stockholders' Equity," "Consolidated Statements of Cash Flows," "Notes to Consolidated Financial Statements," and "Report of Independent Public Accountants" and is incorporated herein by reference. ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. Page 7 PART III ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT The information required by this item, with respect to directors, is included on pages 2 and 3 under the caption "Information Concerning Nominees" of the company's proxy statement for the annual meeting of stockholders to be held January 8, 1997, filed with the Commission pursuant to Regulation 14A, and is incorporated herein by reference. EXECUTIVE OFFICERS OF THE REGISTRANT Executive officers of the company are elected at the organizational meeting of the Board of Directors in January. Name and age of each executive officer Business experience of executive officers during the five and positions held with the company years ended August 31, 1996 and term in office James S. Balloun, age 58 Mr. Balloun was elected Chairman and Chief Executive Chairman, President, and Officer effective February, 1996 and assumed the role Chief Executive Officer of President in October, 1996. Previously, he served and Director McKinsey & Company as a Director. David Levy, age 59 Mr. Levy was elected Executive Vice President, Executive Vice President, Administration in October, 1992. He served as Senior Administration and Counsel Vice President, Secretary and Counsel from 1982 through and Director September, 1992. Brock A. Hattox, age 48 Mr. Hattox was elected Executive Vice President and Executive Vice President and Chief Financial Officer effective September, 1996. Chief Financial Officer Previously, he served McDermott International, Inc., as Chief Financial Officer since 1991, and President of the Engineering and Construction Group since 1995. Stewart A. Searle III, age 45 Mr. Searle was elected Senior Vice President, Planning Senior Vice President, and Development effective June, 1996. Previously, he served Planning and Development four years with Equifax as Senior Vice President of Development. Prior to that, he served as a Principal at McKinsey & Company. ITEM 11. EXECUTIVE COMPENSATION The information required by this item is included on pages 4 through 13 under the captions "Compensation of Directors," "Other Information Concerning the Board and its Committees," "Compensation Committee Interlocks and Insider Participation," "Summary Compensation Table," "Option Grants in Last Fiscal Year," "Aggregated Option Exercises and Fiscal Year-End Option Values," "Employment Contracts, Severance Arrangements, and Other Agreements," and "Pension and Supplemental Retirement Benefits" of the company's proxy statement for the annual meeting of stockholders to be held January 8, 1997, filed with the Commission pursuant to Regulation 14A, and is incorporated herein by reference. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT The information required by this item is included on page 5 under the caption "Beneficial Ownership of the Corporation's Securities" of the company's proxy statement for the annual meeting of stockholders to be held January 8, 1997, filed with the Commission pursuant to Regulation 14A, and is incorporated herein by reference. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS The information required by this item is included on page 4 under the caption "Certain Transactions" of the company's proxy statement for the annual meeting of stockholders to be held January 8, 1997, filed with the Commission pursuant to Regulation 14A, and is incorporated herein by reference. Page 8 PART IV ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K (a) The following documents are filed as a part of this report: (1) Financial Statements The company's 1996 Annual Report contains the consolidated balance sheets as of August 31, 1996 and 1995, the related consolidated statements of income, stockholders' equity, and cash flows for each of the three years in the period ended August 31, 1996, and the related report of Arthur Andersen LLP. The financial statements, incorporated herein by reference, include the following: Consolidated Balance Sheets - August 31, 1996 and 1995 Consolidated Statements of Income for the years ended August 31, 1996, 1995, and 1994 Consolidated Statements of Stockholders' Equity for the years ended August 31, 1996, 1995, and 1994 Consolidated Statements of Cash Flows for the years ended August 31, 1996, 1995, and 1994 Notes to Consolidated Financial Statements (2) Financial Statement Schedules: Report of Independent Public Accountants on Schedule Schedule Number II Valuation and Qualifying Accounts Any of schedules I through V not listed above have been omitted because they are not applicable or the required information is included in the consolidated financial statements or notes thereto. (3) Exhibits filed with this report Reference No. from Reg. 229.601 Item 601 Description of Exhibit 3 Restated Certificate of Incorporation and By-Laws 4 Shareholder Rights Plan Adopted May 9, 1988 10(i) Section 168 Agreement and Election dated as of April 9, 1982, between National Service Industries, Inc. and Oglethorpe Power Corporation 10(iii)A Management Contracts and Compensatory Arrangements: (1) Directors' Deferred Compensation Plan (2) Executives' Deferred Compensation Plan and Amendments (3) Restated and Amended Supplemental Retirement Plan for Executives of National Service Industries, Inc., Amendments and Appendices (4) The National Service Industries, Inc. Senior Management Benefit Plan and Amendments Page 9 ITEM 14. (Continued) (3) Exhibits filed with this report (Continued) Reference No. from Reg. 229.601 Item 601 Description of Exhibit (5) Severance Protection Agreement between National Service Industries, Inc. and David Levy and Amendment (6) Severance Protection Agreements between National Service Industries, Inc. and (a) James S. Balloun (b) Stewart A. Searle III and Amendment (7) Bonus Letter Agreements between National Service Industries, Inc. and (a) James S. Balloun (b) David Levy (c) Stewart A. Searle III and Supplemental Letter Agreement (8) Long-Term Incentive Program and Amendment (9) Incentive Stock Option Agreements between National Service Industries, Inc. and (a) D. Raymond Riddle (b) Don W. Hubble (c) David Levy (d) J. Robert Hipps (e) Stewart A. Searle III (10)Nonqualified Stock Option Agreement for Corporate Officers between National Service Industries, Inc. and (a) James S. Balloun (b) D. Raymond Riddle (c) Don W. Hubble (d) David Levy (e) J. Robert Hipps (11)Nonqualified Stock Option Agreement for Corporate Officers Effective Beginning September 21, 1994 between National Service Industries, Inc. and (a) D. Raymond Riddle (b) Don W. Hubble (c) David Levy (12)Benefits Protection Trust Agreement and Amendments (13)Executive Benefits Trust Agreement and Amendment (14)Consulting Agreement between National Service Industries, Inc. and Erwin Zaban and Amendment (15)1992 Nonemployee Directors' Stock Option Plan Effective September 16, 1992 (16)Nonemployee Directors' Stock Option Agreement between National Service Industries, Inc. and (a) John L. Clendenin (b) Robert M. Holder, Jr. (c) F. Ross Johnson (d) James C. Kennedy (e) Donald R. Keough (f) Bryan D. Langton (g) Bernard Marcus (h) John G. Medlin, Jr. (i) Dr. Betty L. Siegel (j) Erwin Zaban Page 10 ITEM 14. (Continued) (3) Exhibits filed with this report (Continued) Reference No. from Reg. 229.601 Item 601 Description of Exhibit (17)National Service Industries, Inc. Executive Savings Plan Effective September 1, 1994 and Amendment (18)National Service Industries, Inc. Management Compensation and Incentive Plan Effective September 1, 1994 (19)Split-Dollar Agreement among National Service Industries, Inc., D. Raymond Riddle, and Wachovia Bank of Georgia N.A. Dated January 4, 1993 and Amendment (20)Letter Agreement between National Service Industries, Inc. and D. Raymond Riddle Dated March 28, 1995 (21)Consulting Agreement between National Service Industries, Inc. and D. Raymond Riddle (22)Letter Agreement between National Service Industries, Inc. and D. Raymond Riddle, Dated April 10, 1995 (23)Employment Letter Agreement between National Service Industries, Inc. and James S. Balloun, Dated February 1, 1996 (24)Severance Agreement between National Service Industries, Inc. and J. Robert Hipps, Dated May 14, 1996 (25)Letter Agreement between National Service Industries, Inc. and J. Robert Hipps, Dated May 24, 1996 (26)National Service Industries, Inc. Nonemployee Director Deferred Stock Unit Plan, Effective June 1, 1996 (27)Severance Agreement between National Service Industries, Inc. and Don W. Hubble, Dated July 22, 1996 (28)Employment Letter Agreement between National Service Industries, Inc. and Brock A. Hattox, Dated August 26, 1996 11 Computations of Net Income per Share of Common Stock 13 Information Incorporated by Reference from Annual Report for the Year Ended August 31, 1996 21 List of Subsidiaries 23 Consent of Independent Public Accountants 24 Powers of Attorney Page 11 ITEM 14. (Continued) (3) Exhibits filed with this report (Continued) Reference No. from Reg. 229.601 Item 601 Description of Exhibit 27 (1) Financial Data Schedule for the Year Ended August 31, 1996 (2) Restated Financial Data Schedule for the Quarter Ended May 31, 1996 (3) Restated Financial Data Schedule for the Quarter Ended February 29, 1996 (4) Restated Financial Data Schedule for the Quarter Ended November 30, 1995 (5) Restated Financial Data Schedule for the Year Ended August 31, 1995 (6) Restated Financial Data Schedule for the Quarter Ended May 31, 1995 (7) Restated Financial Data Schedule for the Quarter Ended February 28, 1995 (8) Restated Financial Data Schedule for the Quarter Ended November 30, 1994 (9) Restated Financial Data Schedule for the Year Ended August 31, 1994 (b) No reports on Form 8-K were filed for the three months ended August 31, 1996. (c) Exhibits 2, 12, 18, 22, and 28 have been omitted because they are not applicable. (d) Not applicable. Page 12 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. NATIONAL SERVICE INDUSTRIES, INC. Date: November 26, 1996 By: /s/ Kenyon W. Murphy Vice President, Secretary, and Associate Counsel Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Signature Title James S. Balloun* Chairman, President and Chief Executive Officer Brock A. Hattox* Executive Vice President and Chief Financial Officer Mark R. Bachmann* Vice President and Controller John L. Clendenin* Director Robert M. Holder, Jr.* Director F. Ross Johnson* Director James C. Kennedy* Director - November 20, 1996 Donald R. Keough* Director Bryan D. Langton* Director David Levy* Director Bernard Marcus* Director John G. Medlin, Jr.* Director D. Raymond Riddle* Director Herman J. Russell* Director Dr. Betty L. Siegel* Director Erwin Zaban* Director *By: /s/ David Levy Attorney-in-Fact David Levy Page 13 Arthur Andersen LLP Atlanta, Georgia REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS ON SCHEDULE To National Service Industries, Inc.: We have audited, in accordance with generally accepted auditing standards, the consolidated financial statements included in NATIONAL SERVICE INDUSTRIES, INC. and subsidiaries' annual report to stockholders incorporated by reference in this Form 10-K and have issued our report thereon dated October 21, 1996. Our audit was made for the purpose of forming an opinion on those statements taken as a whole. The schedule listed in Item 14 in this Form 10-K is the responsibility of the company's management and is presented for the purpose of complying with the Securities and Exchange Commission's rules and is not part of the basic consolidated financial statements. This schedule has been subjected to the auditing procedures applied in the audit of the basic consolidated financial statements and, in our opinion, fairly states in all material respects the financial data required to be set forth therein in relation to the basic consolidated financial statements taken as a whole. /s/ Arthur Andersen LLP ARTHUR ANDERSEN LLP Atlanta, Georgia October 21, 1996 Page 14 SCHEDULE II NATIONAL SERVICE INDUSTRIES, INC. AND SUBSIDIARIES VALUATION AND QUALIFYING ACCOUNTS FOR THE YEARS ENDED AUGUST 31, 1996, 1995, AND 1994 (In thousands) Balance at Additions Charged to Balance at Beginning Costs and Other End Description of Period Expenses Accounts(1) Deductions(2) of Period YEAR ENDED AUGUST 31, 1996: Deducted in the balance sheet from the asset to which it applies- Reserve for doubtful accounts.... $6,467 $2,708 $(964) $2,404 $5,807 YEAR ENDED AUGUST 31, 1995: Deducted in the balance sheet from the asset to which it applies- Reserve for doubtful accounts.... $7,385 $3,170 $(384) $3,704 $6,467 YEAR ENDED AUGUST 31, 1994: Deducted in the balance sheet from the asset to which it applies- Reserve for doubtful accounts.... $7,170 $2,804 $ 923 $3,512 $7,385 (1) Recoveries credited to reserve, reserves recorded in acquisitions, and reserves removed in sale of businesses. (2) Uncollectible accounts written off. Page 15 INDEX TO EXHIBITS Page No. EXHIBIT 3 - Restated Certificate of Incorporation Reference is made to Exhibit 3 of registrant's Form 10-Q for the quarter ended May 31, 1992, which is incorporated herein by reference. - By-Laws as Amended and Restated June 21, 1989 Reference is made to Exhibit 3 of registrant's Form 10-K for the fiscal year ended August 31, 1989, which is incorporated herein by reference. EXHIBIT 4 - Shareholder Rights Plan Adopted May 9, 1988 Reference is made to Exhibit 1 of registrant's Form 8-A as filed with the Commission on May 11, 1988, which is incorporated herein by reference. EXHIBIT 10(i) - Section 168 Agreement and Election Dated Reference is made to Exhibit 10(i) of April 9, 1982 between National Service registrant's Form 10-K for the fiscal year Industries, Inc. and Oglethorpe Power ended August 31, 1982, which is incorporated Corporation herein by reference. EXHIBIT 10(iii)A Management Contracts and Compensatory Arrangements: (1)-Director's Deferred Compensation Plan Reference is made to Exhibit 10(iii)A (b) of registrant's Form 10-K for the fiscal year ended August 31, 1982, which is incorporated herein by reference. (2)- (a)Executives' Deferred Compensation Plan Reference is made to Exhibit 19 of registrant's Form 10-K for the fiscal year ended August 31, 1982, which incorporated herein by reference. (b)First Amendment To Executives' Reference is made to Exhibit 10(iii)A (b)-(ii) Deferred Compensation Plan, Dated of registrant's Form 10-K for the fiscal year September 21, 1989 ended August 31, 1989, which is incorporated herein by reference. (c)Second Amendment to Executives' Reference is made to Exhibit 10(iii)A (a) of Deferred Compensation Plan, registrant's Form 10-Q for the quarter ended Effective as of September 1, 1994. November 30, 1994, which is incorporated herein by reference. (d)Amendment No. 3 to Executives' Deferred Compensation Plan dated August 31, 1996 21 (3)- (a)Restated and Amended Supplemental Reference is made to Exhibit 10(iii)A (c)-(i) Retirement Plan for Executives of National of registrant's Form 10-K for the fiscal year Service Industries, Inc. (Supplemental ended August 31, 1993, which is incorporated Pension Plan) herein by reference. (b)Amendment to Restated and Amended Reference is made to Exhibit 10(iii)A (a) of Supplemental Retirement Plan for Executives registrant's Form 10-Q for the quarter ended of National Service Industries, Inc. February 28, 1994, which is incorporated (Supplemental Pension Plan) herein by reference. (c)Appendix B to Restated and Amended Reference is made to Exhibit 10iii)A(e) of Supplemental Retirement Plan for Executives of registrant's Form 10-Q for the quarter ended National Service Industries, Inc. (Supplemental February 29, 1996, which is incorporated herein Pension Plan), Effective February 1, 1996 by reference. Page 16 INDEX TO EXHIBITS Page No. (d)Appendix C to Restated and Amended Reference is made to Exhibit 10iii)A(d) of Supplemental Retirement Plan for Executives of registrant's Form 10-Q for the quarter ended National Service Industries, Inc. (Supplemental May 31, 1996, which is incorporated herein Pension Plan), Effective May 31, 1996 by reference. (e) Amendment No. 2 to Restated and Amended Supplemental Retirement Plan for Executives of Naitonal Service Industries, Inc. (Supplemental Pension Plan) Dated August 31, 1996 24 (4)- (a) The National Service Industries, Inc. Reference is made to Exhibit 10(iii)A (f) of Senior Management Benefit Plan, Dated registrant's Form 10-K for the fiscal year August 15, 1985 ended August 31, 1985, which is incorporated herein by reference. (b)First Amendment to National Service Reference is made to Exhibit 10(iii)A (e)-(ii) Industries, Inc. Senior Management Benefit of registrant's Form 10-K for the fiscal year Plan, Dated September 21, 1989 ended August 31, 1989, which is incorporated herein by reference. (c)Amendment No. 2 to National Service Reference is made to Exhibit 10(iii)A (d)(iii) of Industries, Inc. Senior Management Benefit registrant's Form 10-K for the fiscal year Plan, Dated September 16, 1994 ended August 31, 1994, which is incorporated herein by reference. (d)Amendment No. 3 to National Service Industries, Inc. Senior Management Benefit Plan, Dated August 31, 1996 27 (5)- (a)Severance Protection Agreement between Reference is made to Exhibit 10(iii)A (h) of National Service Industries, Inc. and David registrant's Form 10-K for the fiscal year Levy ended August 31, 1989, which is incorporated herein by reference. (b)Amendment to Severance Protection Agreement between National Service Industries, Inc. and David Levy, Dated August 31, 1996 30 (6)- (a)Severance Protection Agreements between Reference is made to Exhibit 10(iii)A (c) of National Service Industries, Inc. and registrant's Form 10-Q for the quarter (i) James S. Balloun (February 1, 1996) ended February 29, 1996, which is incorporated (ii) Stewart A. Searle III (June 19, 1996) herein by reference. (b)Amendment to Severance Protection Agreements, Dated August 31, 1996 30 (7)- (a)Bonus Letter Agreements between Reference is made to Exhibit 10(iii)A (j) of National Service Industries, Inc. and registrant's Form 10-K for the fiscal year (i) James S. Balloun (February 1, 1996) ended August 31, 1989 and to Exhibit 10(iii)A(d) (ii) David Levy (October 1, 1989) of the registrant's Form 10-Q for the quarter (iii) Stewart A. Searle III (June 19, 1996) ended February 29, 1996, which are incorporated herein by reference. (b)Supplemental Letter Agreement, Dated August 31, 1996 35 Page 17 INDEX TO EXHIBITS Page No. (8)- (a)Long-Term Incentive Program, Dated Reference is made to Exhibit 10(iii)A (k) of September 20, 1989 registrant's Form 10-K for the fiscal year ended August 31, 1989, which is incorporated herein by reference. (b)Amendment No. 1 to Long-Term Reference is made to Exhibit 10(iii)A (h)(ii) of Incentive Program, Dated September 21, registrant's Form 10-K for the fiscal year 1994 ended August 31, 1994, which is incorporated herein by reference. (9)- Incentive Stock Option Agreements between Reference is made to Exhibit 10(iii)A (l) of National Service Industries, Inc., and registrant's Form 10-K for the fiscal year (a) D. Raymond Riddle ended August 31, 1989, which is incorporated (b) Don W. Hubble herein by reference. (c) David Levy (d) J. Robert Hipps (e) Stewart A. Searle III (10)-Nonqualified Stock Option Agreement for Reference is made to Exhibit 10(iii)A (j) of Corporate Officers between National Service registrant's Form 10-K for the fiscal year Industries, Inc. and ended August 31, 1992, which is incorporated (a) James S. Balloun herein by reference. (b) D. Raymond Riddle (c) Don W. Hubble (d) David Levy (e) J. Robert Hipps (11)-Nonqualified Stock Option Agreement for Reference is made to Exhibit 10(iii)A (k) of Corporate Officers Effective Beginning registrant's Form 10-K for the fiscal year September 21, 1994 between National ended August 31, 1994, which is incorporated Service Industries, Inc. and herein by reference. (a) D. Raymond Riddle (b) Don W. Hubble (c) David Levy (12)-(a)Benefits Protection Trust Agreement Dated Reference is made to Exhibit 10(iii)A (n) of July 5, 1990, between National Service Indus- registrant's Form 10-K for the fiscal year tries, Inc. and Wachovia Bank and Trust ended August 31, 1990, which is incorporated Company herein by reference. (b)Amended Schedule 1 of Benefits Reference is made to Exhibit 10(iii)A (k)-(ii) of Protection Trust Agreement between registrant's Form 10-K for the fiscal year National Service Industries, Inc. and ended August 31, 1993, which is incorporated Wachovia Bank and Trust Company herein by reference. Dated September 15, 1993 (c)Amendment to Benefits Protection Trust Agreement between National Service Industries, Inc. and Wachovia Bank and Trust Company and Adoption, Dated August 31, 1996 36 (13)-(a)Executive Benefits Trust Agreement Dated Reference is made to Exhibit 10(iii)A (o) of July 5, 1990, between National Service Indus- registrant's Form 10-K for the fiscal year tries, Inc. and Wachovia Bank and Trust ended August 31, 1990, which is incorporated Company herein by reference. Page 18 INDEX TO EXHIBITS Page No. (13)-(b)Amendment to Executive Benefits Trust Agreement between National Service Industries, Inc. and Wachovia Bank and Trust Company and Adoption. Dated August 31, 1996 39 (14)-(a)Consulting Agreement between National Reference is made to Exhibit 10(iii)A of Service Industries, Inc. and Erwin Zaban, registrant's Form 10-Q for the quarter ended Dated December 30, 1991 November 30, 1991, which is incorporated herein by reference. (b)Letter Agreement Dated March 21, 1996 Reference is made to Exhibit 10iii)A(a) of amending the Consulting Agreement between registrant's Form 10-Q for the quarter ended National Service Industries, Inc. and Erwin May 31, 1996, which is incorporated herein Zaban, Dated December 31, 1991 by reference. (15)-1992 Nonemployee Directors' Stock Option Reference is made to Exhibit 10(iii)A (o) of Plan Effective September 16, 1992 registrant's Form 10-K for the fiscal year ended August 31, 1992, which is incorporated herein by reference. (16)-Nonemployee Directors' Stock Option Reference is made to Exhibit 10(iii)A (q) of Agreement between National Service registrant's Form 10-K for the fiscal year Industries, Inc. and ended August 31, 1994, which is incorporated (a) John L. Clendenin herein by reference. (b) Robert M. Holder, Jr. (c) F. Ross Johnson (d) James C. Kennedy (e) Donald R. Keough (f) Bryan D. Langton (g) Bernard Marcus (h) John G. Medlin, Jr. (i) Dr. Betty L. Siegel (j) Erwin Zaban (17)-(a)National Service Industries, Inc. Executive Reference is made to Exhibit 10(iii)A (s) of Savings Plan Effective September 1, 1994 registrant's Form 10-K for the fiscal year ended August 31, 1994, which is incorporated herein by reference. (b)Amendment No. 1 to National Service Industries, Inc. Executive Savings Plan, Dated August 31, 1996. 42 (18)-(a)National Service Industries, Inc. Management Reference is made to Exhibit 10(iii)A (t) of Compensation and Incentive Plan Effective registrant's Form 10-K for the fiscal year September 1, 1994 ended August 31, 1994, which is incorporated herein by reference. (19)-(a)Split-Dollar Agreement among National Reference is made to Exhibit 10(iii)A (a)(i) of Service Industries, Inc., D. Raymond Riddle, registrant's Form 10-Q for the quarter ended and Wachovia Bank of Georgia, N.A. dated February 28, 1995, which is incorporated January 4, 1993 herein by reference. (b)First Amendment to Split-Dollar Agreement Reference is made to Exhibit 10(iii)A (a)(ii) of among National Service Industries, Inc., registrant's Form 10-Q for the quarter ended D. Raymond Riddle, and Wachovia Bank February 28, 1995, which is incorporated of Georgia, N.A. effective March 30, 1995 herein by reference. Page 19 INDEX TO EXHIBITS Page No. (20)-(a)Letter Agreement between National Service Reference is made to Exhibit 10(iii)A (b) of Industries, Inc. and D. Raymond Riddle dated registrant's Form 10-Q for the quarter ended March 28, 1995, amending as of September 21, February 28, 1995, which is incorporated 1994 the Incentive Stock Option Agreement herein by reference. dated January 6, 1993, the Nonqualified Stock Option Agreement dated January 6, 1993, and the Nonqualified Stock Option Agreement dated September 15, 1993 between National Service Industries, Inc. and D. Raymond Riddle (21)-(a)Consulting Agreement between National Service Reference is made to Exhibit 10(iii)A (c) of Industries, Inc. and D. Raymond Riddle dated registrant's Form 10-Q for the quarter ended March 30, 1995 February 28, 1995, which is incorporated herein by reference. (22)-(a)Letter Agreement between National Service Reference is made to Exhibit 10(iii)A (d) of Industries, Inc. and D. Raymond Riddle dated registrant's Form 10-Q for the quarter ended April 10, 1995, amending as of March 15, 1995 the February 28, 1995, which is incorporated Incentive Stock Option Agreement dated January herein by reference. 6, 1993, the Nonqualified Stock Option Agreement dated January 6, 1993, the Nonqualified Stock Option Agreement dated September 15, 1993, and the Nonqualified Stock Option Agreement dated September 21, 1994 between National Services Industries, Inc. and D. Raymond Riddle (23)-(a)Employment Letter Agreement between Reference is made to Exhibit 10iii)A(a) of National Service Industries, Inc. and James S. registrant's Form 10-Q for the quarter ended Balloun, Dated February 1, 1996 (a confidential February 29, 1996, which is incorporated herein portion of which has been omitted and filed by reference. separately with the Securities and Exchange Commission) (24)-(a)Severance Agreement between National Reference is made to Exhibit 10iii)A(b) of Service Industries, Inc. and J. Robert Hipps, registrant's Form 10-Q for the quarter ended Dated May 14, 1996 May 31, 1996, which is incorporated herein by reference. (25)-(a)Letter Agreement between National Service Reference is made to Exhibit 10iii)A(c) of Industries, Inc. and J. Robert Hipps Dated May registrant's Form 10-Q for the quarter ended 24, 1996, amending as of that date the Incentive May 31, 1996, which is incorporated herein Stock Option Agreement Dated September 19, by reference. 1990; the Incentive Stock Option Agreement Dated December 18, 1991; the Incentive Stock Option Agreement Dated September 16, 1992: the Nonqualified Stock Option Agreement Dated September 16, 1992; the Incentive Stock Option Agreement Dated September 15, 1993; the Nonqualified Stock Option Agreement Dated September 15, 1993; the Nonqualified Stock Option Agreement Dated September 21, 1994; and the Nonqualified Stock Option Agreement Dated September 20, 1995 Page 20 INDEX TO EXHIBITS Page No. (26)-(a)National Service Industries, Inc. Nonemployee Director Deferred Stock Unit Plan, Effective June 1, 1996 45 (27)-(a)Severance Agreement between National Service Industries, Inc. and Don W. Hubble, Dated July 22, 1996 50 (28)-(a)Employment Letter Agreement between National Service Industries, Inc. and Brock A. Hattox, Dated August 26, 1996 53 EXHIBIT 11 - Computations of Net Income per Share of 57 Common Stock EXHIBIT 13 - Information Incorporated by Reference from Annual Report for the Year Ended August 31, 1996 58 EXHIBIT 21 - List of Subsidiaries 77 EXHIBIT 23 - Consent of Independent Public Accountants 78 EXHIBIT 24 - Powers of Attorney 79 EXHIBIT 27 - (1) Financial Data Schedule for the Year Ended August 31, 1996 92 (2) Restated Financial Data Schedule for the Quarter Ended May 31, 1996 93 (3) Restated Financial Data Schedule for the Quarter Ended February 29, 1996 94 (4) Restated Financial Data Schedule for the Quarter Ended November 30, 1995 95 (5) Restated Financial Data Schedule for the Year Ended August 31, 1995 96 (6) Restated Financial Data Schedule for the Quarter Ended May 31, 1995 97 (7) Restated Financial Data Schedule for the Quarter Ended February 28, 1995 98 (8) Restated Financial Data Schedule for the Quarter Ended November 30, 1994 99 (9) Restated Financial Data Schedule for the Year Ended August 31, 1994 100