FORM 10-K SECURITIES AND EXCHANGE COMMISSION Washington, D. C. 20549 ANNUAL REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 1995 Commission file no. 2-27393 NOLAND COMPANY A Virginia Corporation IRS Identification #54-0320170 2700 Warwick Boulevard Newport News, Virginia 23607 Telephone: (804) 928-9000 Securities registered pursuant to Section 12 (g) of the Act: Common Stock $10 Par Value Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15 (d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. Yes X No Aggregate market value of the voting stock held by non-affiliates of the Registrant as of March 15, 1996, was approximately $29,703,000. 3,700,876 shares of the Registrant's Common Stock were outstanding at the close of business on March 15, 1996. DOCUMENTS (or portions thereof) INCORPORATED BY REFERENCE Part of Document Form 10-K Annual Report to Stockholders for the year ended Parts II and IV December 31, 1995 Noland Company Proxy Statement for April 24, 1996, Parts III and IV Annual Meeting of Stockholders This report contains 33 pages. The exhibit index is shown on page 11 of this 10-K. 1 PART I Item 1 Business (1) (a) A Virginia corporation founded in 1915, Noland Company is a distributor of Plumbing/Heating, Electrical, Industrial and Air Conditioning/Refrigeration supplies, with branch facilities in fifteen states. While most of its sales are wholesale, the Company plays a modest retail role through product showrooms and other marketing efforts of certain items. It handles products of over 2,000 vendors and sells to thousands of customers, largely in the industrial and construction sectors of the Southern United States. There have been no significant changes in the Company's methods of operation during the last five years. However, the growing demand for computer-based, fully automated procurement systems for MRO (maintenance, repair and operating) products is attracting new business and widening the scope and possibilities for potential sales growth in this market. Noland Properties, Inc., a wholly owned subsidiary, holds and manages the real estate holdings of the Company and acquires sites and provides facilities to house the Company's various branches as required. (b) The Company operates in only one industry segment, the distribution of mechanical equipment and supplies. Markets for these products are all areas of construction - - residential, nonresidential (commercial, institutional, and industrial), and non-building (highways, sewers, water, and utilities); manufacturing; domestic water systems; and maintenance/repair/modernization. (c) During the last five years, the Company has continued to serve essentially the same markets described in Item 1 (1) (b). Current plans call for the continuation of this policy. The Company does not manufacture any products. (i) Total sales of each class of similar products for the last five years are as follows: 1995 1994 1993 1992 1991 (In thousands) Plumbing/Heating $245,407 $241,273 $220,879 $225,239 $220,179 Electrical 48,444 46,076 43,363 49,090 47,498 Industrial 64,741 62,279 54,099 54,851 52,644 Air Conditioning/Refrigeration 110,920 90,574 84,600 82,906 64,214 $469,512 $440,202 $402,941 $412,086 $384,535 Not all branches have all four departments. If a product department does not exist in a particular branch, any sales of that department's products are attributed to the department that makes the sale. (ii) The Company continues to market new products introduced by its suppliers/manufacturers. None will require the investment of a material amount of the assets of the Company. (iii) The Company does not use or market raw materials. (iv) The Company holds several sales franchises and has produced a variety of copyrighted materials and systems used in the normal conduct of its business. It is virtually impossible to dollar-quantify their significance. None are reflected as assets in the Company's Balance Sheet. The Company has no patents. 2 (v) The business in general is seasonal to the extent of the construction industry it supplies. (vi) It is the practice of the Company to carry a full line of inventory items for rapid delivery to customers. At times, advance buying is necessary to ensure the availability of products for sale. The Company also extends credit, and this and the necessity for an adequate supply of merchandise ordinarily absorbs most of the Company's working capital. (vii) The dollar amount of the Company's backlog of orders believed to be firm was approximately $40,193,755 at December 31, 1995, and $36,979,000 at December 31, 1994. (viii) The portion of the Company's business with the Government and subject to renegotiation is not considered material. (ix) The wholesale distribution of all products in which the Company is engaged is highly competitive. Competition results primarily from price, service and the availability of goods. Industry statistics indicate that Noland Company is one of the larger companies in its field. (x) Company-sponsored research and development activities expenditures in 1995, 1994 and 1993 were immaterial. (xi) The Company believes it is in compliance with Federal, State and local provisions which have been enacted or adopted regulating the discharge of materials into the environment. The effects of compliance are not material with respect to capital expenditures, earnings and competitive position of the Company. No material capital expenditures are anticipated for environmental control facilities during the remainder of the current year and the succeeding year. (xii) As of December 31, 1995, the Company employed 1,655 persons. (d) From its founding in 1915 and continuing into 1994, the Company confined its operations to the Southern area of the United States. In late 1994 the Company opened its' first location in Pennsylvania. A second Pennsylvania location was opened in February 1995. Item 2 Properties The main properties of the Company consist of 99 facilities, including warehouses, offices, showrooms, paved outside storage areas and covered pipe storage sheds. These are located in the following states: Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Maryland, Mississippi, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and West Virginia. Thirteen are held under leases and the remaining eighty-six are owned by the Company. All but one of the owned properties is free of any related debt. The executive office of the Company is located at 2700 Warwick Boulevard, Newport News, Virginia 23607. In the opinion of management, the aforementioned facilities are suitable for the purposes for which they are used, are adequate for the needs of the business and are in continuous use in the day-to-day course of operations. The Company's policy is to maintain, repair and renovate its properties on a continuing basis, replacing older structures with new buildings and yard facilities as the need for such replacement arises. In addition, reference is made to Note 2 (d), page 16 of the Annual Report to Stockholders filed as an exhibit hereto, with respect to property excess to current needs. Item 3 Legal Proceeding None of material consequence. 3 Item 4 Submission of Matters to a Vote of Security Holders None Additional Item Executive Officers of the Registrant Positions and Offices Business Experience Name Age Held with Registrant During the Past Five Years Lloyd U. Noland, III 52 Chairman of the Board, Chief Executive Officer of President and Director and Registrant. Officer since 1981 Frank A. Wimbush 50 Senior Vice President- Vice President-Sales and Marketing and Branch Marketing for All-Phase Operations. Officer Electric Supply Company from since March 1995 1988 to 1994. A. P. Henderson, Jr. 52 Vice President-Finance Chief Financial Officer of Officer since 1983 the Registrant. Charles A. Harvey 56 Vice President-Corporate Responsible for the Data. Officer since 1980 Registrant's Corporate Data Division. John E. Gullett 54 Vice President-Corporate Responsible for the Communications Registrant's Corporate Officer since 1982 Communications Department. James E. Sykes, Jr. 52 Treasurer/Secretary Responsible for Registrant's Officer since 1982 treasury functions and secretarial duties. All executive officers were elected for a term of one year beginning May 1, 1995 and/or until their successors are elected and qualified. None of the executive officers are related by blood, marriage or adoption. Service has been continuous since the date elected to their present positions. There are no arrangements or understandings between any officer and any other person pursuant to which he was elected an officer. PART II Item 5 Market for the Registrant's Common Stock and Related Security Holder Matters The information set forth on the inside back cover of the Annual Report to Stockholders contains information concerning the market price of Noland Company's common stock for the past two years, the number of holders thereof and the dividend record with respect thereto for the past two years. This information is incorporated herein by reference. Item 6 Selected Financial Data The information set forth under the caption "Ten-Year Review of Selected Financial Data" relating to sales, net income, total assets, long-term debt, net income per share and dividends per share for the years 1991 through 1995 is incorporated herein by reference from pages 20 and 21 of the enclosed Noland Company Annual Report to Stockholders for the year ended December 31, 1995. Item 7 Management's Discussion and Analysis of Financial Condition and Results of Operations The information set forth under the above caption is incorporated herein by reference from pages 10 and 11 of the enclosed Noland Company Annual Report to Stockholders for the year ended December 31, 1995. 4 Item 8 Financial Statements and Supplementary Data The following consolidated financial statements of Noland Company, included in the Annual Report to Stockholders for the year ended December 31, 1995, are incorporated herein by reference: Annual Report to Stockholders (page) Report of Independent Accountants 12 Consolidated Statement of Income and Retained Earnings-- Years ended December 31, 1995, 1994 and 1993 13 Consolidated Balance Sheet--December 31, 1995, 1994 and 1993 14 Consolidated Statement of Cash Flows -- Years ended December 31, 1995, 1994 and 1993 15 Notes to Consolidated Financial Statements 16-19 Item 9 Disagreements on Accounting and Financial Disclosure None PART III Item 10 Directors and Executive Officers of the Registrant Data relating to Directors is incorporated herein by reference from pages 2 and 3 of the 1996 Noland Company Proxy Statement for the April 24, 1996 Annual Meeting of Stockholders. Data relating to Executive Officers is included in Part I of this report. Item 11 Executive Compensation The information set forth under the caption "Compensation of Executive Officers" on page 4 of the 1996 Noland Company Proxy Statement for the April 24, 1996, Annual Meeting of Stockholders is incorporated herein by reference. Item 12 Security Ownership of Certain Beneficial Owners and Management The information set forth under the captions "Voting Securities and Principal Holders Thereof" and "Nominees for Director" on pages 1, 2 and 3 of the 1996 Noland Company Proxy Statement for the April 24, 1996, Annual Meeting of Stockholders is incorporated herein by reference. Item 13 Certain Relationships and Related Transactions (a) There were no material direct or indirect transactions with management and others. (b) Not applicable. (c) Not applicable. (d) Not applicable. 5 PART IV Item 14 Exhibits, Financial Statement Schedules and Reports on Form 8-K (a) 1. Consolidated Financial Statements Included in PART II, Item 8 of this report: Report of Independent Accountants Consolidated Statement of Income and Retained Earnings--Years Ended December 31, 1995, 1994 and 1993 Consolidated Balance Sheet--December 31, 1995, 1994 and 1993 Consolidated Statement of Cash Flows --Years ended December 31, 1995, 1994 and 1993 Notes to Consolidated Financial Statements With the exception of the aforementioned information incorporated by reference and the information in the 1995 Annual Report to Stockholders on the inside back cover and pages 10, 11, 20 and 21 incorporated in response to Items 5, 6 and 7 in this Form 10-K Annual Report, the 1995 Annual Report to Stockholders is not to be deemed "filed" as part of this report. The individual financial statements of the registrant have not been filed because consolidated financial statements are filed. The registrant is an operating company and the subsidiary is wholly owned. 2. Financial Statement Schedules Included in PART IV of this report: For the three years ended December 31, 1995 Form 10-K Page(s) Schedule II Valuation and Qualifying Accounts 8 Other financial statement schedules are omitted because of the absence of conditions under which they are required or because the required information is given in the consolidated financial statements or notes thereto. Report of Independent Accountants on Consolidated Financial Statement schedules 10 3. The exhibits are listed in the Index of Exhibits required by Item 601 of Regulation S-K at item (c) below. (b) Reports on Form 8-K No reports on Form 8-K for the three months ended December 31, 1995, were required to be filed. (c) The Index of Exhibits and any required Exhibits are included beginning at page 11 of this report. (d) Not applicable. 6 Item 14(a)(2) Financial Statement Schedules 7 FORM 10-K SCHEDULE II Noland Company and Subsidiary Valuation and Qualifying Accounts Column A Column B Column C Column D Column E Additions Balance Charged to Charged to Balance Beginning Costs and Other at End Description of Year Expenses Accounts Deductions(2) of Year Valuation accounts deducted from assets to which they apply-- for doubtful accounts receivable December 31, 1995 $ 968,427 $ 739,929(1) $ - $ 700,224 $1,008,132 December 31, 1994 $ 968,427 $ 774,432(1) $ - $ 774,432 $ 968,427 December 31, 1993 $2,206,442 $ 816,874(1) $ - $2,054,889(3) $ 968,427 (1) Net of recoveries on bad debts of $896,772 for 1995, $685,511 for 1994 and $524,859 for 1993. (2) Represents charges for which reserve was previously provided. (3) Includes $200,000 reserve for final disposition of assets accepted as settlement of debt. 8 Signatures Pursuant to the requirements of Section 13 or 15 (d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. NOLAND COMPANY March 22, 1996 By Lloyd U. Noland, III Chairman of the Board and President Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated. Chairman of the Board, Lloyd U. Noland, III President and Director March 22, 1996 Lloyd U. Noland, III Vice President-Finance, Chief Financial Officer Arthur P. Henderson, Jr. and Director March 22, 1996 Arthur P. Henderson, Jr. James E. Sykes, Jr. Treasurer/Secretary March 22, 1996 James E. Sykes, Jr. Allen C. Goolsby, III Director March 22, 1996 Allen C. Goolsby, III 9 COOPERS & LYBRAND L.L.P. REPORT OF INDEPENDENT ACCOUNTANTS ON CONSOLIDATED FINANCIAL STATEMENT SCHEDULES Our report on the consolidated financial statements of Noland Company and Subsidiary has been incorporated by reference in this Form 10-K from page 12 of the 1995 Annual Report to Stockholders of Noland Company. In connection with our audits of such financial statements, we have also audited the related financial statement schedules listed in Item 14 (a) 2 on page 8 of this Form 10-K. In our opinion, the financial statement schedules referred to above, when considered in relation to the basic consolidated financial statements taken as a whole, present fairly, in all material respects, the information required to be included therein. COOPERS & LYBRAND L.L.P. Newport News, Virginia February 19, 1996 10 EXHIBIT INDEX Exhibit Number Exhibit Page (2) Plan of acquisition, reorganization, liquidation or succession Not Applicable (3) Articles of Incorporation and Bylaws Previously Filed (4) Instruments defining the rights of Security holders, including indentures Not Applicable (9) Voting trust agreement Not Applicable (10) Material contracts Not Applicable (11) Statement regarding computation of per share earnings--clearly determinable Not Applicable (12) Statement regarding computation of ratios Not Applicable (13) Portions of Annual Report to Stockholders 14 - 32 (16) Letter regarding change in a certifying accountant Not Applicable (18) Letter regarding change in accounting principles Not Applicable (21) Subsidiary of the registrant Previously Filed (22) Published report regarding matters submitted to vote of security holders Not Applicable (23) Consents of experts and counsel Not Applicable (24) Power of attorney Not Applicable (27) Financial data schedule 33 (28) Information from reports furnished to state insurance regulatory authorities Not Applicable As to any security holder requesting a copy of the Form 10-K, the Company will furnish any exhibit indicated in the above list as filed with the Form 10-K upon payment to it of its expenses in furnishing such exhibit. 11 This page intentionally left blank. 12 EXHIBIT 13 INDEX Page Inside back cover 14 - 15 Ten Year Review 16 - 17 Management Discussions 18 - 20 Report of Independent Accountants 21 Consolidated Statement of Income 22 Consolidated Balance Sheet 23 Consolidated Statement of Cash Flows 24 Notes to Consolidated Financial Statements 25 - 32 13 Inside Back Cover Info Shareholder and Investor Information Corporate Information Corporate Headquarters: Noland Company 2700 Warwick Boulevard Newport News, Virginia 23607 (804) 928-9000 Wholly Owned Subsidiary: Noland Properties, Inc. Suite 400, Central Fidelity National Bank 2700 Washington Avenue Newport News, Virginia 23607 (804) 247-8200 Investor Inquiries or Request for Form 10-K: Richard L. Welborn Assistant Vice President-Finance and Tax Administrator 2700 Warwick Boulevard Newport News, Virginia 23607 (804) 928-9000 Auditors: Coopers & Lybrand, L.L.P. 11832 Rock Landing Drive Newport News, Virginia 23606 Legal Counsel: Hunton & Williams P.O. Box 1535 Richmond, Virginia 23212 Stock Information The Company's common stock is traded over the counter as part of NASDAQ's National Market System (symbol: NOLD). On March 15, 1996, the approximate number of holders of record of the Company's common stock was 2,500. 14 Market Prices: The following table sets forth the reported high and low prices for the common stock on the NASDAQ system: _________________________________ _______________High _____Low_____ 1995 Qtr. 4 $20.25 $17.50 Qtr. 3 $21.25 $17.75 Qtr. 2 $22.00 $19.50 Qtr. 1 $21.75 $18.75 1994 Qtr. 4 $21.75 $18.75 Qtr. 3 $22.00 $19.50 Qtr. 2 $21.50 $17.00 Qtr. 1 $18.50 $15.00 _________________________________ P/E Ratio:* _________________High______Low____ 1995 15 13 1994 13 9 _________________________________ *Based on final, full-year earnings Dividend Policy: Noland has paid regular cash dividends for 63 consecutive years; and, while there can be no assurance as to future dividends because they are dependent on earnings, capital requirements and financial condition, the Company intends to continue that policy. Dividend payments are subject to the restrictions described in the Notes to the Consolidated Financial Statements. Dividends Paid: The Company paid quarterly dividends of $.06 per share in each quarter of 1994 and the first two quarters of 1995. The rate was increased to $.08 per share beginning with the July 1995 payment. Registrar: Noland Company Transfer Agent: Chemical Mellon Shareholder Services, L.L.C. Four Station Square Third Floor Pittsburgh, Pennsylvania 15219-1173 (412) 236-8000 Annual Meeting: April 24, 1996, 10:00 a.m. Noland's Corporate Headquarters Newport News, Virginia 15 TEN-YEAR REVIEW OF SELECTED FINANCIAL DATA (Unaudited) NOLAND COMPANY AND SUBSIDIARY (Dollar amounts in thousands, except per share data) 1995 1994 1993 1992 Income Statement Data Sales $469,512 $440,202 $402,941 $412,086 Gross Profit 89,087 86,166 77,306 77,265 Operating Expenses 83,389 78,259 74,692 73,227 Operating Profit (Loss) 5,698 7,907 2,614 4,038 Interest Expense 3,239 2,626 2,422 3,058 Interest Expense as Percent of Total Assets 1.5 1.2 1.2 1.7 Income (Loss) Before Income Taxes 8,237 10,568 5,291 6,610 Pretax Profit as Percent of Sales 1.8 2.4 1.3 1.6 Income Taxes Payable (Receivable) 3,290 4,341 1,996 2,518 Effective Tax Rate 39.9 41.1 37.7 38.1 Net Income (Loss) 4,947 6,227 3,295 4,092 Income Paid to Stockholders (Cash Dividends) 1,036 888 888 888 Income Reinvested 3,911 5,339 2,407 3,204 Property and Equipment Expenditures 9,735 10,858 7,611 6,191 Depreciation and Amortization 6,655 6,232 6,178 6,365 Balance Sheet Data Stockholders' Equity 111,688 107,865 102,596 100,189 Working Capital 71,889 65,575 65,203 65,509 Current Ratio 2.4 2.0 2.3 2.8 Total Assets 213,520 217,085 201,029 185,372 Long-term Debt 41,611 36,914 38,505 40,511 Borrowed Funds 45,332 53,130 47,485 46,097 Borrowed Funds as Percent of Total Assets 21.2 24.5 23.6 24.9 Total Liabilities as Percent of Total Assets 47.7 50.3 48.9 46.0 Per Share Data * Net Income (Loss) 1.34 1.68 .89 1.11 Cash Dividends Paid to Stockholders .28 .24 .24 .24 Stockholders' Equity (Book Value) 30.18 29.15 27.72 27.07 Return on Average Stockholders' Equity 4.5 5.9 3.2 4.2 Stock Price Range: Average High 21.31 20.94 18.13 16.13 Average Low 18.38 17.56 15.06 13.91 Number of Employees at December 31 1,655 1,741 1,683 1,720 Number of Branches at December 31 99 99 93 93 Supplemental Information The Company elected the LIFO method of inventory valuation in 1974. The above information (i.e., gross profit, income and taxes) is stated on that basis. Had the Company used the FIFO method, the results would have been: Gross Profit 91,187 86,404 77,318 76,541 Income (Loss) Before Income Taxes 10,337 10,806 5,303 5,886 Income Taxes Payable (Receivable) 4,124 4,441 2,000 2,226 Net Income (Loss) 6,213 6,365 3,303 3,660 Net Income (Loss) Per Share 1.68 1.72 .89 .99 Stockholders' Equity (Book Value) Per Share 34.39 33.69 32.21 31.19 Return on Average Stockholders' Equity 4.9 5.2 2.8 3.2 [FN] * Based on 3,700,876 shares outstanding. (1) Net income for 1987 includes $362,000 ($.10 per share) due to the cumulative effect on prior years of a change in accounting for deferred income taxes. (2) Net income for 1986 includes $813,000 ($.22 per share) due to a change in accounting for pension costs. 16 TEN-YEAR REVIEW OF SELECTED FINANCIAL DATA (Unaudited) NOLAND COMPANY AND SUBSIDIARY (Dollar amounts in thousands, except per share data) 1991 1990 1989 1988 1987 1986 Income Statement Data Sales $384,535 $428,473 $454,629 $461,255 $434,593 $426,489 Gross Profit 71,000 79,982 83,328 83,491 80,978 79,204 Operating Expenses 74,355 75,641 75,413 75,098 70,397 67,176 Operating Profit (Loss) (3,355) 4,341 7,915 8,393 10,581 12,028 Interest Expense 3,724 4,742 5,973 5,673 4,865 4,656 Interest Expense as Percent of Total Assets 2.0 2.5 3.1 2.8 2.5 2.6 Income (Loss) Before Income Taxes (1,203) 6,377 8,468 8,882 11,422 12,259 Pretax Profit as Percent of Sales NA 1.5 1.9 1.9 2.6 2.9 Income Taxes Payable (Receivable) (478) 2,651 3,441 3,553 4,936 5,956 Effective Tax Rate (39.7) 41.6 40.6 40.0 43.2 48.6 Net Income (Loss) (725) 3,726 5,027 5,329 6,848(1) 6,303(2) Income Paid to Stockholders (Cash Dividends) 1,702 1,665 1,629 1,554 1,480 1,458 Income Reinvested NA 2,061 3,398 3,775 5,368 4,845 Property and Equipment Expenditures 7,075 10,798 9,812 12,918 9,153 10,379 Depreciation and Amortization 6,543 6,433 6,306 6,028 5,623 5,088 Balance Sheet Data Stockholders' Equity 96,985 99,412 97,351 93,953 90,178 84,810 Working Capital 64,433 70,701 76,486 78,713 83,456 83,528 Current Ratio 2.6 2.8 2.8 2.5 2.8 3.4 Total Assets 189,072 192,887 195,069 200,716 194,139 180,264 Long-term Debt 42,898 44,299 48,721 47,631 51,254 55,504 Borrowed Funds 54,299 56,131 60,030 68,240 68,462 63,446 Borrowed Funds as Percent of Total Assets 28.7 29.1 30.8 33.9 35.3 35.0 Total Liabilities as Percent of Total Assets 48.7 48.5 50.1 53.2 53.5 53.0 Per Share Data * Net Income (Loss) (.20) 1.01 1.36 1.44 1.85(1) 1.70(2) Cash Dividends Paid to Stockholders .46 .45 .44 .42 .40 .39 Stockholders' Equity (Book Value) 26.21 26.86 26.30 25.39 24.37 22.92 Return on Average Stockholders' Equity NA 3.8 5.3 5.8 7.8 7.7 Stock Price Range: Average High 14.88 19.19 24.19 20.63 22.69 26.31 Average Low 12.25 15.00 22.09 18.75 19.13 21.06 Number of Employees at December 31 1,704 1,797 1,924 2,019 1,972 1,976 Number of Branches at December 31 92 92 94 101 100 100 Supplemental Information The Company elected the LIFO method of inventory valuation in 1974. The above information (i.e., gross profit, income and taxes) is stated on that basis. Had the Company used the FIFO method, the results would have been: Gross Profit 70,888 80,429 84,486 88,585 82,665 79,119 Income (Loss) Before Income Taxes (1,315) 6,824 9,626 13,976 13,109 12,174 Income Taxes Payable (Receivable) (495) 2,770 3,815 5,499 5,304 5,915 Net Income (Loss) (820) 4,054 5,811 8,477 7,805 6,260 Net Income (Loss) Per Share (.22) 1.10 1.57 2.29 2.11 1.69 Stockholders' Equity (Book Value) Per Share 30.81 31.17 30.84 29.71 27.84 26.13 Return on Average Stockholders' Equity NA 3.5 5.2 8.0 7.8 6.6 [FN] * Based on 3,700,876 shares outstanding. (1) Net income for 1987 includes $362,000 ($.10 per share) due to the cumulative effect on prior years of a change in accounting for deferred income taxes. (2) Net income for 1986 includes $813,000 ($.22 per share) due to a change in accounting for pension costs. 17 MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following discussion focuses on the consolidated results of operations, financial condition and cash flows of Noland Company. This section should be read in conjunction with the consolidated financial statements and notes. Results of Operations Sales for 1995 were $469.5 million compared to $440.2 million for 1994 for a 6.7 percent increase. Sales for 1994 were 9.2 percent greater than 1993's sales of $402.9 million. The 6.7 percent increase in 1995 sales was reasonably satisfying given an up-and-down economy that failed to live up to expectations. The air conditioning and refrigeration department, which primarily serves heating and air conditioning contractors with equipment and supplies, enjoyed a 22 percent growth in sales. The late-1994 addition of five branches in South Florida was the primary factor in this increase. Without these newer branches, air conditioning sales would have been 5 percent higher than those of 1994. The other three departments--electrical, plumbing and heating, and industrial-- had sales increases ranging from 2 to 5 percent. Gross profit, as a percent of sales, declined to 19.0 percent in 1995 from 19.6 percent for 1994 and 19.2 percent for 1993. The decline in gross profit percentage in 1995 is attributable to LIFO and other year-end inventory adjustments. The 1995 LIFO inventory adjustment increased cost of goods sold by $2.1 million, while the 1994 adjustment was only $238,000. Operating expenses increased 6.6 percent over 1994 to a total of $83.4 million. The increase is largely due to new branches and higher personnel- related costs. In 1994 operating expenses were 4.8 percent greater than 1993. Operating expenses, as a percent of sales, were 17.8 percent in 1995 and 1994 and 18.5 percent in 1993. 1995 operating expenses include $249,000 for pension expense compared to a $534,000 reduction to operating expenses in 1994 and a $1.1 million reduction to 1993 operating expenses. The reversal from income to expense is due in part to the unrecognized net pension asset becoming fully amortized in 1994. Interest expense increased in 1995 to a total of $3.2 million or 23.4 percent greater than 1994. The increase is due largely to higher average 18 borrowings and higher short-term rates throughout the year. 1994 interest expense was 8.4 percent greater than 1993. The results of the 1995 activity generated net income of $4.9 million compared to $6.2 million for 1994 and $3.3 million for 1993. Adversely affecting 1993 earnings was a $419,000 loss on the sale of the Company's former North Little Rock, Arkansas property. Despite weather-related sluggish sales thus far in 1996, the Company is upbeat about its prospects for this year. Based on current information, construction activity and factory production levels should be somewhat stronger than in 1995, creating sufficient demand for our products and services. At the same time, we now have in place a strengthened management team and a new marketing structure that focuses more energy on increasing market share and capitalizing on significant growth opportunities. Barring an economic downturn, we believe we are positioned for solid sales growth in 1996. Liquidity and Capital Resources The Company maintains its short and long-term liquidity through: (1) cash flow from operations; (2) short-term financings; (3) bank line of credit arrangements, when needed; and (4) additional long-term debt, when needed. During 1995 the Company generated $17.4 million in cash flow from operations. This cash was used to purchase $9.7 million in capital assets, retire short-term debt and pay dividends. The Company's financial position remains strong with working capital of $71.9 million and a current ratio of 2.4 to 1. Management believes the Company's liquidity, working capital and capital resources are sufficient to meet the working capital and capital expenditure needs of the foreseeable future. Impact of Inflation Reported results, for the most part, reflect the impact of inflation because of the Company's use of the LIFO (last-in, first-out) inventory method. During 19 inflationary periods, this method removes artificial profits induced by inflation and presents operating results in truer, more absolute terms. Since adopting LIFO in 1974, the Company has avoided both the recognition of these inflationary profits and the unnecessary payment of related taxes on such income. At approximate replacement cost, the Company's inventory investment was $91.8 million at year-end 1995, while the LIFO inventory balance was $58.1 million -- a difference accumulated since 1974 of $33.7 million. For purposes of financial reporting, the depreciation charge to earnings for the use of capital assets is reflected on the straight-line basis which does not necessarily keep pace with rising replacement costs of those assets. 20 REPORT OF INDEPENDENT ACCOUNTANTS Coopers & Lybrand L.L.P. a professional services firm COOPERS & LYBRAND To the Board of Directors and Stockholders of Noland Company: We have audited the accompanying consolidated balance sheets of Noland Company and Subsidiary as of December 31, 1995, 1994 and 1993, and the related consolidated statements of income and retained earnings and cash flows for each of the three years in the period ended December 31, 1995. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audits in accordance with generally accepted auditing standards. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and the significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of Noland Company and Subsidiary as of December 31, 1995, 1994 and 1993, and the consolidated results of their operations and their cash flows for each of the three years in the period ended December 31, 1995, in conformity with generally accepted accounting principles. Newport News, Virginia Coopers & Lybrand L.L.P. February 19, 1996 21 CONSOLIDATED STATEMENT OF INCOME AND RETAINED EARNINGS NOLAND COMPANY AND SUBSIDIARY For the years ended December 31, 1995, 1994, and 1993 (In thousands, except per share amounts) 1995 1994 1993 Sales $469,512 $440,202 $402,941 Cost of Goods Sold: Purchases and freight in 374,039 363,019 330,244 Inventory, January 1 64,458 55,475 50,866 Inventory, December 31 (58,072) (64,458) (55,475) Cost of Goods Sold 380,425 354,036 325,635 Gross Profit on Sales 89,087 86,166 77,306 Operating Expenses 83,389 78,259 74,692 Operating Profit 5,698 7,907 2,614 Other Income: Cash discounts, net 3,849 3,627 3,340 Service charges 1,469 1,330 1,383 Miscellaneous 460 330 376 Total Other Income 5,778 5,287 5,099 Interest Expense 3,239 2,626 2,422 Income Before Income Taxes 8,237 10,568 5,291 Income Taxes 3,290 4,341 1,996 Net Income $ 4,947 $ 6,227 $ 3,295 Retained Earnings, January 1 70,926 65,587 63,180 Cash Dividends Paid ($.28 per share in 1995 $.24 per share in 1994 and 1993) (1,036) (888) (888) Retained Earnings, December 31 $74,837 $ 70,926 $ 65,587 Net Income Per Share $ 1.34 $ 1.68 $ .89 [FN] The accompanying notes are an integral part of the financial statements. 22 CONSOLIDATED BALANCE SHEET NOLAND COMPANY AND SUBSIDIARY December 31, 1995, 1994, and 1993 (In thousands) Assets 1995 1994 1993 Current Assets: Cash and cash equivalents $ 12,578 $ 9,891 $ 11,840 Accounts receivable(net of allowance for doubtful accounts) 50,504 52,458 46,830 Inventory (net of reduction to LIFO 58,072 64,458 55,475 Deferred income taxes 1,902 2,001 1,763 Prepaid expenses 276 231 699 Total Current Assets 123,332 129,039 116,607 Property and Equipment, at cost: Land 13,288 13,293 12,414 Buildings 70,622 66,040 62,006 Equipment and fixtures 51,519 49,002 46,097 Property in excess of current needs 2,054 1,928 2,200 Total 137,483 130,263 122,717 Less accumulated depreciation 61,819 57,278 53,580 Total Property and Equipment, net 75,664 72,985 69,137 Assets Held for Resale 1,291 1,356 1,306 Prepaid Pension 11,991 12,240 11,706 Other Assets 1,242 1,465 2,273 $213,520 $217,085 $201,029 Liabilities and Stockholders' Equity Current Liabilities: Notes payable, short-term borrowings $ - $ 14,100 $ 7,000 Current maturity of long-term debt 3,721 2,116 1,980 Bank overdrafts 11,968 8,462 9,649 Accounts payable 21,350 23,743 20,976 Other accruals and liabilities 14,236 13,330 10,543 Federal and state income taxes 168 1,713 1,256 Total Current Liabilities 51,443 63,464 51,404 Long-term Debt 41,611 36,914 38,505 Deferred Income Taxes 8,352 8,638 8,404 Accrued Postretirement Benefits 426 204 120 Stockholders' Equity: Capital common stock, par value, $10; authorized, 6,000,000 shares; issued, 3,700,876 shares 37,009 37,009 37,009 Retained earnings 74,837 70,926 65,587 Total 111,846 107,935 102,596 Less unearned compensation, restricted stock 158 70 - Stockholders' Equity 111,688 107,865 102,596 $213,520 $217,085 $201,029 [FN] The accompanying notes are an integral part of the financial statements. 23 CONSOLIDATED STATEMENT OF CASH FLOWS NOLAND COMPANY AND SUBSIDIARY For the years ended December 31, 1995, 1994, and 1993 (In thousands) 1995 1994 1993 CASH FLOWS FROM OPERATING ACTIVITIES: Net Income $ 4,947 $6,227 $ 3,295 Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization 6,655 6,232 6,178 Amortization of prepaid pension cost 249 (534) (1,056) Deferred income taxes (187) (4) 185 Amortization of unearned compensation, restricted stock 35 12 - Provision for doubtful accounts 1,637 1,460 1,341 Loss on sale of property - 40 387 Change in operating assets and liabilities: Decrease (increase) in accounts receivable 317 (7,088) (2,904) Decrease (increase) in inventory 6,386 (8,983) (4,609) (Increase) decrease in prepaid expenses (45) 468 (331) Decrease (increase) in assets held for resale 65 (50) 252 Decrease in other assets 163 749 520 (Decrease) increase in accounts payable (2,393) 2,767 2,238 Increase in other accruals and liabilities 906 2,787 331 (Decrease) increase in federal and state income taxes (1,545) 457 (81) Increase in postretirement benefits 222 84 120 Total adjustments 12,465 (1,603) 2,571 Net cash provided by operating activities 17,412 4,624 5,866 CASH FLOWS FROM INVESTING ACTIVITIES: Capital expenditures (9,735) (10,858) (7,611) Proceeds from sale of assets 461 797 898 Net cash used by investing activities (9,274) (10,061) (6,713) CASH FLOWS FROM FINANCING ACTIVITIES: Increase (decrease) in bank overdrafts 3,506 (1,187) 4,147 Short-term borrowings 156,175 178,000 70,425 Short-term payments (170,275)(170,900) (66,925) Long-term borrowings 10,954 - - Long-term debt repayments (4,652) (1,455) (2,112) Dividends paid (1,036) (888) (888) Purchase of restricted stock (123) (82) - Net cash provided (used) by financing activities (5,451) 3,488 4,647 CASH AND CASH EQUIVALENTS: Increase (decrease) during year 2,687 (1,949) 3,800 Beginning of year 9,891 11,840 8,040 End of year $ 12,578 $ 9,891 $11,840 SUPPLEMENTAL DISCLOSURES OF CASH FLOW INFORMATION: Cash paid during the year for: Interest $ 2,997 $ 2,553 $ 2,463 Income taxes $ 5,022 $ 3,889 $ 1,630 [FN] The accompanying notes are an integral part of the financial statements. 24 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOLAND COMPANY AND SUBSIDIARY 1. Principal Business of the Company Noland Company is a wholesale distributor of mechanical equipment and supplies. These products are categorized under plumbing/heating, electrical, industrial and air conditioning/refrigeration. Markets for these products are all areas of construction--residential, nonresidential(commercial, institutional and industrial) and non-building (highways, sewer, water and utilities); manufacturing; domestic water systems; and maintenance /repair /modernization. Noland Properties, Inc., a wholly owned subsidiary, holds and manages the real estate holdings of the Company and acquires sites and provides facilities to house the Company's various branches as required. 2. Summary of Significant Accounting Policies a. Principles of Consolidation The consolidated financial statements include the accounts of Noland Company and its wholly owned subsidiary, Noland Properties, Inc. All material intercompany transactions have been eliminated. b. Estimates The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. c. Inventory Inventory is stated at the lower of cost or market. The cost of inventory has been principally determined by the last-in, first-out (LIFO) method since 1974. d. Property and Equipment Property and equipment are valued at cost less accumulated depreciation. Depreciation is computed by the straight-line method based on estimated useful lives of properties and equipment. Expenditures for maintenance and repairs are charged to earnings as incurred. Upon disposition, the cost and related accumulated depreciation are removed and the resulting gain or loss is reflected in income for the period. Property in excess of current needs consists primarily of land held for possible future expansion. 25 e. Retirement Plan The Company has a noncontributory retirement plan that covers all employees with one year or more of service. Benefits are based on years of service and compensation during active employment. The Company's policy is to fund annually the minimum funding requirements under the Employee Retirement Income Security Act of 1974. f. Postretirement Benefit Plans The Company offers postretirement health and life benefits to substantially all employees who retire with the required years of service. Health care benefits consist of a reimbursement towards the purchase of the retirees' health plan of choice. The amount of reimbursement is based on years of service. Life insurance in the amount of $3,000 is provided to all retirees. Additional coverage may be purchased by the retiree in an amount up to a total of fifty percent of final earnings. The Company pays a share of the cost of such additional coverage. The cost of these benefits is funded on a pay-as-you-go-basis. g. Income Taxes A deferred tax asset or liability is recognized for the deferred tax consequences of all temporary differences. h. Cash and Cash Equivalents The Company considers all highly liquid debt instruments purchased with an original maturity of three months or less to be cash equivalents. Due to the short maturity period of cash and cash equivalents, the carrying amount approximates the fair value. The Company has no requirements for compensating balances. The Company maintains its cash in bank deposit accounts which, at times, may exceed federally insured limits. The Company has not experienced any losses in such accounts. The Company believes it is not exposed to any significant credit risk on cash and cash equivalents. i. Extra Compensation All employees with at least one year of service participate in one or more of the Company's extra compensation plans which are based on earnings before income taxes and certain adjustments. The cost of these plans was $1,969,000 in 1995, $2,175,000 in 1994 and $1,658,000 in 1993. j. Unearned Compensation - Restricted Stock Plan In 1994 the stockholders approved a restricted stock plan for senior executives of the Company. Under the Plan, 50,000 shares in the aggregate, limited to 10,000 shares per year, may be granted as restricted stock. Participants may not dispose or otherwise transfer stock granted for three years from date of grant. Restrictions lapse at the rate of 20 percent of the stock per year beginning at the end of the third year. Upon issuance of stock under the plan, unearned compensation equivalent to the market value at the date of grant is charged to stockholders' equity and subsequently amortized over seven years. The fair value of the awards in 1995 and 1994 was $123,000 and $82,000, respectively. These amounts were reflected as unearned 26 compensation - restricted stock, with $35,000 and $12,000 amortized to compensation expense in 1995 and 1994, respectively. The number of shares granted was 6,000 in 1995 and 4,000 in 1994. k. Reclassifications Certain amounts in prior years' financial statements have been reclassified to conform to the 1995 presentation. 3. Accounts Receivable Accounts receivable are net of an allowance for doubtful accounts of $1,008,000 for 1995 and $968,000 for 1994 and 1993. Bad debt charges, net of recoveries, were $739,000 for 1995, $774,000 for 1994, and $816,000 for 1993. 4. Inventory Comparative year-end inventories are as follows: 1995 1994 1993 (In thousands) Inventory, at approximate replacement cost $91,814 $96,100 $86,879 Reduction to LIFO 33,742 31,642 31,404 LIFO inventory $58,072 $64,458 $55,475 5. Notes Payable a. Short-term Borrowings: There were no short-term borrowings at December 31, 1995. Amounts payable to banks at December 31, 1994 and 1993 were $14,100,000 and $7,000,000, respectively. The average interest rate, which is based on existing Federal Funds rates, at December 31, 1994 and 1993 was 6.08 percent and 3.48 percent, respectively. The carrying amount of these short-term borrowings approximate fair value because of the short maturity of the borrowings. The Company had unused lines of credit totaling $34.8 million at December 31, 1995. b. Long-term Debt: 1995 1994 1993 (In thousands) Promissory note, 9.60% interest payable quarterly, $1,850,000 due annually June 1996 through 2000 with balance due June 2001. (1) $11,200 $11,800 $12,400 Promissory note, 10.15% interest payable quarterly. Principal paid in full in 1995. (1) - 1,375 2,625 Promissory note, variable interest 27 payable weekly (6.28% at December 31, 1995), fully revolving basis through June 1, 1997. (1) 10,000 10,000 10,000 Promissory note, variable interest payable monthly (6.3% at December 31, 1995), principal due August 1998. (2) 7,500 - - Industrial revenue financings, variable interest payable quarterly (5.23% to 7.50% at December 31, 1995) with varying maturities from 1996 to 2004. (1)(3) 15,200 15,330 15,460 Other 1,432 525 - 45,332 39,030 40,485 Less current maturities 3,721 2,116 1,980 $41,611 $36,914 $38,505 (1) Subject to agreements that require the Company to maintain not less than $55,000,000 in working capital and not less than a 1.75-to-1 year-end current ratio. Cash dividends cannot exceed 50 percent of earnings, excluding net gains ondisposition of capital assets, reckoned accumulatively from January 1, 1986. Earnings retained since that date not restricted under this provision amount to $9,315,000. (2) The Company entered into an unsecured term revolver loan with a committed amount of $15,000,000. The Company may pay down and reborrow within the committed amount without penalty except for a non-usage fee if the average usage for a 90 day period is less than 50 percent. (3) Industrial Development Revenue Refunding Bonds are callable at the option of the bondholders upon giving seven days notice to the Trustee. The carrying value of these bonds is a reasonable estimate of fair value as interest rates are based on prevailing market rates. At December 31, 1995, property and equipment with a net book value of $895,000 was pledged as collateral. In addition, to ensure payment of the long-term refunding bonds the Company has caused to be delivered to the Trustee an irrevocable, direct pay letter of credit in favor of the Trustee in the amount of $15,615,000. The contract amount of the letter of credit is a reasonable estimate of its fair value as the value is fixed over the life of the commitment. No material loss is anticipated due to nonperformance by the counterparties to those agreements. The fair value of the remaining $30.1 million of long-term debt is estimated based on the borrowing rates currently available to the Company for loans with similar terms and average maturities. The fair value of this long-term debt is $30.9 million for 1995. 28 Annual maturities of long-term debt for the five years subsequent to December 31, 1995, are as follows: 1996, $3,721,000; 1997, $4,072,000; 1998, $9,364,000; 1999, $3,840,000; 2000, $3,366,000. 6. Postretirement Health Care and Life Insurance Benefits Effective January 1, 1993, the Company adopted Statement of Financial Accounting Standards No. 106, "Employers' Accounting for Postretirement Benefits Other Than Pensions." The change in accounting reduced 1993 net income $342,000 or $.09 cents per share. The Accumulated Postretirement Benefit Obligation (APBO) is being amortized over twenty years. Net postretirement benefit cost reflects the impact of a plan amendment which reduced 1993 cost by approximately $400,000. There are no plan assets. The discount rate used to calculate the APBO was 7.0 percent for 1995, 8.5 percent for 1994 and 7.5 percent for 1993. The components of net periodic postretirement benefit costs are: (In thousands) 1995 1994 1993 Service cost - benefits earned during the period $ 45 $ 50 $ 53 Interest cost on accumulated postretirement benefit obligation 316 309 292 Net amortization and deferral 203 203 203 Net postretirement benefit cost $ 564 $ 562 $ 548 The following table sets forth the plans' combined postretirement benefit liability as of December 31, 1995, 1994, and 1993: (In thousands) 1995 1994 1993 Accumulated postretirement benefit obligation: Retirees $(2,938) $(2,676) $(2,288) Fully eligible active employees (644) (565) (863) Other active plan participants (880) (704) (898) (4,462) (3,945) (4,049) Unrecognized transition obligation 3,457 3,660 3,863 Unrecognized net loss 579 81 66 Postretirement liability recognized in the balance sheet $ (426) $ (204) $ (120) 7. Retirement Plan The components of the provision for net periodic pension cost were as follows: 29 1995 1994 1993 (In thousands) Service cost - benefits earned during the period $ 726 $ 843 $ 749 Interest cost on projected benefit obligation 2,278 2,177 2,128 Actual return on assets (11,936) 650 (4,272) Net amortization and deferral 9,181 (4,204) 339 Net pension cost $ 249 $( (534) $(1,056) Assumptions used in the accounting were: 1995 1994 1993 Discount rate 7.0% 8.5% 7.5% Rate of increase in future compensation levels 4.0% 4.0% 4.0% Long-term rate of return 8.0% 8.0% 8.0% The following table sets forth the Plan's funded status and the related amounts recognized in the Company's balance sheet at December 31, 1995, 1994, and 1993. 1995 1994 1993 (In thousands) Actuarial present value of projected benefit obligation, based on employment service to date and current salary levels: Vested benefits $(30,966) $(25,250) $(27,501) Nonvested benefits (259) (230) (494) Accumulated benefit obligation (31,225) (25,480) (27,995) Additional amounts related to projected salary increases (2,431) (2,127) (2,219) Projected benefit obligation (33,656) (27,607) (30,214) Plan assets at fair value; primarily U.S. Government and corporate bonds and equity securities 49,531 39,856 42,733 Plan assets in excess of projected benefit obligation 15,875 12,249 12,519 Unrecognized net loss/(gain) from past experience different from that assumed (3,884) (9) (245) Unrecognized net asset at January 1, 1986, being 30 recognized principally over 8.5 years - - (568) Prepaid pension $ 11,991 $ 12,240 $ 11,706 8. Income Taxes The components of income tax expense are as follows: 1995 1994 1993 (In thousands) Federal: Current $2,936 $3,723 $1,310 Deferred (159) - 436 State: Current 541 618 239 Deferred (28) - 11 Total $3,290 $4,341 $1,996 The components of the net deferred tax liability are: 1995 1994 1993 (In thousands) Current deferred (assets) Accounts receivable $ (379) $ (365) $ (365) Inventory (960) (1,072) (875) Accrued vacation (563) (564) (523) Total net current deferred (asset) (1,902) (2,001) (1,763) Noncurrent deferred (assets) liabilities Property and equipment 4,687 4,702 4,706 Pension asset 4,512 4,606 4,405 Postretirement benefit liability (160) (77) (206) Other (687) (593) (501) Total net noncurrent deferred liability 8,352 8,638 8,404 Net deferred liability $6,450 $6,637 $6,641 The reasons for the difference between total tax expense and the amount computed by applying the statutory federal income tax rate to income before income taxes are as follows: 1995 1994 1993 (In thousands) Statutory rate applied to pretax income $2,801 $3,593 $1,799 State income taxes, net of federal tax benefit 357 409 158 Other 132 339 39 Total tax expense $3,290 $4,341 $1,996 31 9. Postemployment Benefits Statement of Financial Accounting Standards No. 112, "Employers' Accounting for Postemployment Benefits" was adopted January 1, 1994. This Statement is not material to the Company's financial condition or results of operations. 10. Lease Commitments The Company leases some of the warehouse and office facilities used in its business. These leases have varying expiration dates and often include renewal and purchase options. Certain leases require the Company to pay escalations in cost over base amounts for taxes, insurance, or other operating expenses incurred by lessor. Rental expense under operating leases for 1995, 1994, and 1993 was $992,000, $711,000, and $792,000, respectively. Minimum payments due for years after 1995 under noncancelable operating leases are $843,000 in 1996, $750,000 in 1997, $617,000 in 1998, $395,000 in 1999 and $266,000 thereafter. 11. Concentration of Credit Risk The Company sells its products to all major areas of construction and manufacturing markets throughout the Southern United States. When the Company grants credit, it is primarily to customers whose ability to pay is dependent upon the construction and manufacturing industry economics prevailing in the Southern United States; however, concentrations of credit risk with respect to trade accounts receivable are limited due to the large number of customers comprising the Company's customer base. The Company performs ongoing credit evaluations of its customers and in certain situations requires collateral. The Company maintains allowances for potential credit losses, and such losses have been within management's expectations. 12. Contingencies The Company is a defendant in various lawsuits arising in the normal course of business. In the opinion of management, the outcome of these lawsuits will not have a material adverse effect on the Company's financial position or results of operations. 32