Exhibit 99 FOR IMMEDIATE RELEASE	FOR FURTHER INFORMATION CONTACT: 	 DANIEL M. JUNIUS AT (978) 449-3416 NEW ENGLAND BUSINESS SERVICE, INC. ANNOUNCES HIGHER SECOND QUARTER RESULTS AND DIVIDEND INCREASE GROTON, MA -January 21, 2004 - New England Business Service, Inc. (NYSE: NEB) today announced results for its second quarter ended December 27, 2003. Revenues for the second quarter of fiscal 2004 were a record $197 million versus $153 million in the prior year. The 29% increase in sales was driven by the addition of Safeguard Business Systems, Inc., which was acquired on June 2, 2003. Excluding the effect of the acquisition, net sales grew approximately 3% over the prior year's level. Net income of $9.7 million, or $.71 per share, compares with $12.9 million, or $.97 per share, in the year ago period. Excluding the effect of the unusual items shown in the attached financial reconciliation worksheet, net income in the quarter was $10.7 million, or $.79 per share, versus $10.5 million, or $.78 per share, in the prior year's second quarter, a 2.5% increase in net income and a 1.2% increase in earnings per share. Mr. Richard T. Riley, President and CEO, commented, "Higher sales and profits in four of our five reporting segments drove our performance in the quarter. While sales of holiday cards rose 8% year to year, marketing spending was geared to a greater increase, which adversely impacted profits in the Direct Marketing - U.S. segment. Partially offsetting higher segment profits were increased amortization and incentive compensation expenses along with a higher tax rate year to year." Mr. Riley added, "We now expect sales for fiscal year 2004 to reach $700-$725 million, an increase of between 25-30%, primarily as a result of the Safeguard acquisition and the January, 2004 acquisition of Stephen Fossler Company. We expect earnings per share to increase from the $1.51 recorded in fiscal 2003 to between $2.12-$2.17, or approximately 40-44% in 2004. Excluding the impact of unusual items consisting of the anticipated $.23 impact of Safeguard-related planned exit and integration actions in fiscal 2004, earnings per share are expected to increase in 2004 to the range of $2.35-$2.40, or approximately 14-16% from the comparable $2.07 level last year." The effect of the unusual items on fiscal year 2003 earnings is detailed in the attached financial reconciliation worksheet. The Company repurchased approximately 45,300 shares of its stock during the second quarter under its existing share repurchase program. The Board of Directors of the Company declared a dividend of $.22 per share, an increase of 10%, with a record date of February 6, 2004 and a payment date of February 20, 2004. This is consistent with the earlier announcement of the Board's intention to increase the dividend. The conference call to review the Company's second quarter results will be broadcast live via the investor relations section of the Company's web site, nebs.com, at 11:00 AM ET on Thursday, January 22, 2004. A replay will be available at the same location for one week after the broadcast. The Company's consolidated financial results, balance sheet and statement of changes in financial position are attached along with supplemental information regarding revenues and profit from operations by reporting segment and certain financial reconciliations. New England Business Service, Inc. is a leading business-to- business company with approximately 3.1 million active small business customers in the United States, Canada, the United Kingdom and France. The Company supplies a wide variety of business products and services including checks, forms, packaging supplies, embossed anniversary seals and other printed material which are marketed through direct mail, telesales, a direct sales force, dealers, dedicated distributors and the Internet. The Company also designs, embroiders and sells specialty apparel products through distributors and independent sales representatives to the promotional products/advertising specialty industry, primarily in the United States. More information about New England Business Service, Inc. is available at the Company's web site, nebs.com. This press release contains forward-looking statements, including expectations for future revenue and earnings performance arising from current trends in referenced product lines and channels, the effect of acquiring Safeguard Business Systems, Inc., and other initiatives. These forward-looking statements reflect the Company's current expectations only, and the Company expressly disclaims any current intention to update such statements. There can be no assurance that the Company's actual results will not differ materially from those expressed or implied by these statements due to various risks and uncertainties, including the risks and uncertainties associated with successfully integrating Safeguard Business Systems with the Company, changed customer preferences or economic conditions affecting demand for the Company's products, and other factors described in the Company's Annual Report on Form 10- Q for the fiscal quarter ended September 27, 2003, on file with the Securities and Exchange Commission. **** NEW ENGLAND BUSINESS SERVICE, INC. STATEMENTS OF CONSOLIDATED INCOME (IN THOUSANDS EXCEPT PER SHARE DATA) (unaudited) THREE MONTHS ENDED SIX MONTHS ENDED ------------------- ---------------- Dec. 27, Dec. 28, Dec. 27, Dec. 28 2003 2002 2003 2002 -------- -------- -------- -------- NET SALES $196,866 $152,599 $364,154 $281,450 COST OF SALES 81,718 63,138 150,860 117,417 -------- -------- -------- -------- GROSS PROFIT 115,148 89,461 213,294 164,033 PERCENT OF SALES 58.5% 58.6% 58.6% 58.3% OPERATING EXPENSES SELLING AND ADVERTISING 71,721 51,599 133,615 95,598 GENERAL AND ADMINISTRATIVE 24,557 19,198 48,665 38,515 EXIT COSTS 1,009 - 1,800 - -------- -------- -------- -------- TOTAL OPERATING EXPENSES 97,287 70,797 184,080 134,113 -------- -------- -------- -------- INCOME FROM OPERATIONS 17,861 18,664 29,214 29,920 PERCENT OF SALES 9.1% 12.2% 8.0% 10.6% OTHER (EXPENSE)/INCOME INTEREST INCOME 69 43 152 75 INTEREST EXPENSE (1,792) (1,978) (3,542) (5,055) LOSS ON SETTLEMENT OF INTEREST RATE SWAPS - (66) - (3,277) GAIN ON SALE OF LONG-TERM INVESTMENT - 4,075 - 10,397 -------- -------- --------- -------- TOTAL OTHER (EXPENSE)/INCOME (1,723) 2,074 (3,390) 2,140 -------- -------- --------- -------- INCOME BEFORE INCOME TAXES 16,138 20,738 25,824 32,060 PROVISION FOR INCOME TAXES 6,456 7,817 10,330 12,165 -------- -------- --------- -------- NET INCOME $ 9,682 $ 12,921 $ 15,494 $19,895 ======== ======== ========= ======== PER SHARE AMOUNTS: - ------------------ DILUTED EARNINGS PER SHARE $ 0.71 $ 0.97 $ 1.14 $ 1.49 ======== ======== ========= ======== DIVIDENDS PAID $ 0.20 $ 0.20 $ 0.40 $ 0.40 ======== ======== ========= ======== DILUTED WEIGHTED AVERAGE SHARES OUTSTANDING 13,590 13,348 13,601 13,361 ======== ======== ========= ======== The items identified below relate to restructuring actions, goodwill and other intangible asset impairment, the gain related to the sale of our investment in Advantage Payroll Services, Inc. and charges related to the settlement of interest rate swaps due to the sale of Advantage. These items are being separately identified as we believe these restructuring actions and other events are unusual or infrequent in nature and are not directly tied to the operations and results of our core business activities. Therefore,the trends in the base business are clearer without the effects of these identified items. Management performance targets are also set on and measured against a basis that excludes these items. These items are also detailed in the accompanying Financial Reconciliation worksheet. Net Income for the three months ended December 27, 2003 includes a net after-tax charge of $1,036, or $0.08 per diluted share, related to integration and restructuring actions. On a pretax basis, total costs were $1,725 reported in the following categories: Exit Costs $1,009, Cost of Sales $580, Selling and Advertising $9, and General and Administrative $127. Net Income for the three months ended December 28, 2002 included a net after-tax gain of $2,510, or $0.19 per diluted share, related to the sale of equity interests in Advantage Payroll, Inc. and a net after-tax charge of $41 related to the loss on settlement of interest rate swaps. Net income for the six months ended December 27, 2003 includes a net after-tax charge of $1,538, or $0.11 per diluted share, related to integration and restructuring actions. On a pretax basis, the total costs were $2,563, reported in the following categories: Exit Costs $1,800, Cost of Sales $627, Selling and Advertising $9, and General and Administrative $127. Net income for the six months ended December 28, 2002 included a net after-tax gain of $6,404, or $0.48 per diluted share, related to the sale of equity interests in Advantage Payroll, Inc. and a net after-tax charge of $2,019, or $0.15 per diluted share, related to the loss on settlement of interest rate swaps. NEW ENGLAND BUSINESS SERVICE, INC. CONDENSED CONSOLIDATED BALANCE SHEETS (IN THOUSANDS) Dec. 27, June 28, 2003 2003 -------- -------- (unaudited) ASSETS - ------ CASH AND CASH EQUIVALENTS $ 3,703 $ 4,743 ACCOUNTS RECEIVABLE, NET 76,502 71,049 INVENTORIES, NET 41,653 39,792 DIRECT MAIL ADVERTISING MATERIALS, NET AND PREPAID EXPENSES 19,670 18,710 DEFERRED INCOME TAX BENEFIT 13,779 14,041 -------- -------- TOTAL CURRENT ASSETS 155,307 148,335 PROPERTY AND EQUIPMENT 79,140 80,110 NET PROPERTY HELD FOR SALE - 328 GOODWILL AND OTHER INTANGIBLE ASSETS, NET 163,538 164,293 DEFERRED INCOME TAXES AND OTHER ASSETS 26,676 25,400 -------- -------- TOTAL ASSETS $424,661 $418,466 ======== ======== LIABILITIES AND STOCKHOLDERS' EQUITY - ------------------------------------ ACCOUNTS PAYABLE $ 21,788 $ 22,937 ACCRUED EXPENSES 69,341 65,192 CURRENT PORTION OF LONG-TERM DEBT 10,565 764 -------- -------- TOTAL CURRENT LIABILITIES 101,694 88,893 LONG-TERM DEBT 137,274 157,025 DEFERRED INCOME TAXES 21,397 21,377 STOCKHOLDERS' EQUITY 164,296 151,171 -------- -------- TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY $424,661 $418,466 ======== ======== NEW ENGLAND BUSINESS SERVICE, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (IN THOUSANDS) (unaudited) SIX MONTHS ENDED Dec.27, Dec. 28, 2003 2002 -------- -------- CASH FLOWS FROM OPERATING ACTIVITIES: - ------------------------------------- NET INCOME $ 15,494 $ 19,895 ADJUSTMENTS TO RECONCILE NET INCOME TO NET CASH PROVIDED BY OPERATING ACTIVITIES: DEPRECIATION 11,848 9,957 AMORTIZATION 5,125 3,567 EXIT COSTS 1,800 - LOSS ON DISPOSAL OF EQUIPMENT 23 50 GAIN ON SALE OF LONG-TERM INVESTMENT - (10,397) PROVISION FOR LOSSES ON ACCOUNTS RECEIVABLE 2,453 2,925 DEFERRED GRANTS - (3) EMPLOYEE BENEFIT CHARGES 975 543 CHANGES IN ASSETS AND LIABILITIES: ACCOUNTS RECEIVABLE (7,561) (5,537) INVENTORIES AND ADVERTISING MATERIAL (1,749) (2,561) PREPAID EXPENSES AND OTHER ASSETS (1,060) 1,308 ACCOUNTS PAYABLE (1,402) (875) INCOME TAXES PAYABLE 772 4,701 OTHER ACCRUED EXPENSES (363) (1,257) -------- -------- NET CASH PROVIDED BY OPERATING ACTIVITIES 26,355 22,316 -------- -------- CASH FLOWS FROM INVESTING ACTIVITIES: - -------------------------------------- ADDITIONS TO PROPERTY AND EQUIPMENT (10,543) (8,160) PURCHASE OF LONG-TERM INVESTMENT - (5,421) PROCEEDS FROM SALE OF LONG-TERM INVESTMENT - 46,339 PROCEEDS FROM SALE OF BUILDING 364 - PRCCEEDS FROM SALE OF EQUIPMENT - 12 ACQUISITION OF BUSINESS (2,178) - -------- -------- NET CASH (USED)/PROVIDED BY INVESTING ACTIVITIES (12,357) 32,770 -------- -------- CASH FLOWS FROM FINANCING ACTIVITIES: - ------------------------------------- REPAYMENT OF DEBT (37,450) (76,816) PROCEEDS FROM BORROWINGS - NET OF ISSUANCE COSTS 27,477 26,498 PROCEEDS FROM ISSUANCE OF COMMON STOCK 3,828 323 ACQUISITION OF TREASURY STOCK (3,946) (1,553) DIVIDENDS PAID (5,244) (5,218) -------- -------- NET CASH USED BY FINANCING ACTIVITIES (15,335) (56,766) -------- -------- EFFECT OF EXCHANGE RATE CHANGES ON CASH 297 (139) - --------------------------------------- -------- -------- NET CHANGE IN CASH AND CASH EQUIVALENTS (1,040) (1,819) CASH AND CASH EQUIVALENTS AT BEGINNING OF PERIOD 4,743 6,112 -------- -------- CASH AND CASH EQUIVALENTS AT END OF PERIOD $ 3,703 $ 4,293 ======== ======== NEW ENGLAND BUSINESS SERVICE, INC. SEGMENT FINANCIAL INFORMATION (IN THOUSANDS) (unaudited) THREE MONTHS ENDED SIX MONTHS ENDED ------------------- ----------------- Dec. 27, Dec. 28, Dec. 27, Dec. 28, 2003 2002 2003 2002 -------- -------- -------- -------- NET SALES - --------- DIRECT MARKETING - U.S. $ 78,916 $ 80,894 $140,529 $144,780 DIRECT AND DISTRIBUTOR SALES 68,895 28,365 135,482 54,911 PACKAGING & DISPLAY PRODUCTS 23,311 22,685 42,929 42,314 INTERNATIONAL 13,100 10,808 23,174 19,840 APPAREL 12,644 9,847 22,040 19,605 -------- -------- -------- -------- TOTAL $196,866 $152,599 $364,154 $281,450 -------- -------- -------- -------- -------- -------- -------- -------- PROFIT(LOSS) FROM OPERATIONS - ----------------------------- DIRECT MARKETING - U.S. $ 18,237 $ 18,967 $ 32,917 $ 33,934 DIRECT AND DISTRIBUTOR SALES 6,955 3,653 12,749 6,009 PACKAGING & DISPLAY PRODUCTS 1,568 1,166 2,193 1,585 INTERNATIONAL 1,265 1,156 1,313 1,606 APPAREL (53) (385) (451) (1,093) -------- -------- -------- -------- TOTAL $ 27,972 $ 24,557 $ 48,721 $ 42,041 -------- -------- -------- -------- -------- -------- -------- -------- Profit (loss) from operations is similar to income from operations as reported on the statements of consolidated income in that it excludes interest and other income and expense. This measure, however, also excludes certain items that are reported within income from operations. These include management incentive compensation, amortization, integration charges, restructuring charges, impairment charges and corporate expenses. The chief operating decision-maker, in assessing segment results, does not consider these items. In order to reconcile the segment numbers above to the Company's income before income taxes, adjustments representing the items above totaling $11,834 and $3,819 for the three months ended Dec. 27, 2003 and Dec. 28, 2002, respectively, need to be made to the reported segment results. For the six months ended Dec. 27, 2003 and Dec. 28, 2002, the adjustments representing the items listed above totaled $22,897 and $9,981, respectively. These adjustments are detailed in the accompanying Financial Reconciliation worksheet. </Table> NEW ENGLAND BUSINESS SERVICE, INC. FINANCIAL RECONCILIATIONS (IN THOUSANDS) (unaudited) YEAR THREE MONTHS ENDED SIX MONTHS ENDED ENDED ------------------- --------------- ------- UNUSUAL ITEMS IN EARNINGS RESULTS Dec. 27, Dec. 28, Dec. 27, Dec. 28, Jun. 28, - ---------------------------------- 2003 2002 2003 2002 2003 -------- -------- -------- -------- ------- INCOME BEFORE INCOME TAXES AS REPORTED (GAAP) $16,138 $20,738 $25,824 $ 32,060 $38,943 Unusual Items Exit, integration, restructuring charges 1,725 - 2,563 - 998 Gain on sale of long-term investment - (4,075) - (10,397) (11,424) Loss on settlement of interest rate swaps - 66 - 3,277 3,277 Goodwill and other intangible asset impairment - - - - 13,249 -------- ---------- -------- -------- ------- Total of unusual items 1,725 (4,009) 2,563 (7,120) 6,100 INCOME BEFORE INCOME TAXES ADJ. FOR UNUSUAL ITEMS $17,863 $16,729 $28,387 $ 24,940 $45,043 ======== ========= ======== ======== ======== - --------------------------------------------------------------------------------------- NET INCOME AS REPORTED (GAAP) $ 9,682 $12,921 $15,494 $19,895 $20,124 Impact of Unusual Items - Net 1,036 (2,469) 1,538 (4,385) 7,464 of Income Taxes --------- -------- -------- -------- ------- NET INCOME ADJ. FOR UNUSUAL ITEMS $ 10,718 $10,452 $17,032 $15,510 $27,588 ========= ======== ======== ======== ======== - --------------------------------------------------------------------------------------- DILUTED EARNINGS PER SHARE AS REPORTED (GAAP) $ 0.71 $ 0.97 $ 1.14 $ 1.49 $ 1.51 Impact of Unusual Items - Net 0.08 (0.19) 0.11 (0.33) 0.56 of Income Taxes --------- -------- -------- -------- ------- DILUTED EARNINGS PER SHARE ADJ. FOR UNUSUAL ITEMS $ 0.79 $ 0.78 $ 1.25 $ 1.16 $ 2.07 ======== ======== ======== ======== ======== THREE MONTHS ENDED SIX MONTHS ENDED ------------------ ----------------- SEGMENT INFORMATION RECONCILIATION Dec.27 Dec. 28 Dec. 27, Dec. 28, - ---------------------------------- 2003 2002 2003 2002 -------- -------- -------- -------- INCOME BEFORE INCOME TAXES AS REPORTED $ 16,138 $ 20,738 $25,824 $32,060 Corporate expenses and Management Incentive Compensation 5,823 4,110 11,819 8,554 Amortization 2,563 1,783 5,125 3,567 Exit, integration, restructuring charges 1,725 - 2,563 - Total Other Expense/(Income) 1,723 (2,074) 3,390 (2,140) -------- -------- ------- ------- Total reconciling items 11,834	 3,819 22,897 9,981 TOTAL PROFIT FROM OPERATIONS PER SEGMENT INFORMATION $ 27,972 $24,557 48,721 42,041 ======== ======= ======== ======== </Table>