UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 FORM 10-Q QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended SEPTEMBER 30, 1999 Commission file number 1-10557 POLICY MANAGEMENT SYSTEMS CORPORATION (Exact name of registrant as specified in its charter) SOUTH CAROLINA 57-0723125 (State or other jurisdiction of (IRS Employer incorporation or organization) Identification No.) ONE PMSC CENTER (PO BOX TEN) BLYTHEWOOD, SC (COLUMBIA, SC) 29016 (29202) (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code (803) 333-4000 Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes X No --- --- Indicate the number of shares outstanding of each of the issuer's classes of common stock, as of the latest practicable date. 35,572,006 Common shares, $.01 par value, as of November 5, 1999. The information furnished herein reflects all adjustments which are, in the opinion of management, necessary for the fair presentation of the results for the periods reported. Such information should be read in conjunction with the Company's Annual Report on Form 10-K for the year ended December 31, 1998. POLICY MANAGEMENT SYSTEMS CORPORATION INDEX PART I. FINANCIAL INFORMATION PAGE Item 1. Financial Statements Consolidated Statements of Operations for the Three and Nine Months Ended September 30, 1999 and 1998 . . . . . 3 Consolidated Balance Sheets as of September 30, 1999 and December 31, 1998 . . . . . . . . . . . . . . . . . 4 Consolidated Statements of Changes in Stockholders' Equity and Comprehensive Income for the Nine Months Ended September 30, 1999 . . . . . . . . . . . . 5 Consolidated Statements of Cash Flows for the Nine Months Ended September 30, 1999 and 1998 . . . . . 6 Notes to Consolidated Financial Statements. . . . . . . 7 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations . . . . 12 PART II. OTHER INFORMATION Item 1. Legal Proceedings . . . . . . . . . . . . . . . 28 Item 6. Exhibits and Reports on Form 8-K. . . . . . . . 28 Signatures. . . . . . . . . . . . . . . . . . . . . . . 29 PART I FINANCIAL INFORMATION POLICY MANAGEMENT SYSTEMS CORPORATION CONSOLIDATED STATEMENTS OF OPERATIONS (Unaudited) Three Months Nine Months Ended September 30, Ended September 30, ------------------- ------------------- 1999 1998 1999 1998 ------ ------ ------ ------ (In thousands, except per share data) Revenues Licensing. . . . . . . . . . . . . . . . $ 37,383 $ 31,454 $115,846 $ 89,694 Services . . . . . . . . . . . . . . . . 131,405 119,849 386,763 346,919 ---------- --------- --------- --------- 168,788 151,303 502,609 436,613 ---------- --------- --------- --------- Operating expenses Cost of revenues Employee compensation and benefits. . . 78,686 65,117 228,796 193,084 Computer and communications expenses. . 12,644 10,892 36,275 26,612 Depreciation and amortization of property, equipment and capitalized software costs . . . . . . 108,543 15,647 141,777 46,550 Other costs & expenses. . . . . . . . . 15,238 4,778 32,041 17,805 Selling, general and administrative expenses . . . . . . . . . . . . . . . 29,230 26,035 83,243 75,593 Amortization of goodwill and other intangibles. . . . . . . . . . . 9,978 2,673 16,516 7,585 Restructuring and other charges. . . . . 22,159 - 22,159 - Acquisition related charges. . . . . . . - 3,732 - 3,732 ---------- --------- --------- --------- 276,478 128,874 560,807 370,961 ---------- --------- --------- --------- Operating (loss) income . . . . . . . . . (107,690) 22,429 (58,198) 65,652 Equity in earnings of unconsolidated affiliates. . . . . . . 320 129 609 567 Minority interest . . . . . . . . . . . . (14) (44) (94) (74) Other income and expenses: Investment income . . . . . . . . . . . 239 390 653 1,076 Interest expense and other charges. . . (3,564) (993) (7,824) (2,474) ---------- --------- --------- --------- (3,325) (603) (7,171) (1,398) ---------- --------- --------- --------- (Loss) income from continuing operations before income taxes . . . . . . . . . . (110,709) 21,911 (64,854) 64,747 Income tax (benefit) expense. . . . . . . (40,261) 8,740 (23,294) 24,727 ---------- --------- --------- --------- (Loss) income from continuing operations. (70,448) 13,171 (41,560) 40,020 Discontinued operations: Income from operations of discontinued operations less applicable income taxes of $252 . . . . - - - 389 Loss on disposal of discontinued operations less applicable income taxes of $2,439 . . . . . . . . . . . . - - - (453) ---------- --------- --------- --------- - - - (64) ---------- --------- --------- --------- Net (loss) income . . . . . . . . . . . . $ (70,448) $ 13,171 $(41,560) $ 39,956 ========== ========= ========= ========= Basic earnings per share: (Loss) income from continuing operations $ (1.99) $ 0.36 $ (1.17) $ 1.09 ========== ========= ========= ========= Diluted earnings per share: ========================================= (Loss) income from continuing operations $ (1.99) $ 0.33 $ (1.17) $ 1.01 ========== ========= ========= ========= Weighted average common shares. . . . . . 35,355 36,458 35,610 36,635 Weighted average common shares assuming dilution . . . . . . . . . . . 35,355 39,549 35,610 39,471 <FN> See accompanying notes POLICY MANAGEMENT SYSTEMS CORPORATION CONSOLIDATED BALANCE SHEETS (Unaudited) (Audited) September 30, December 31, 1999 1998 ------ ------ (In thousands, except share data) Assets Current assets Cash and equivalents $ 28,877 $ 26,013 Marketable securities 228 - Receivables, net of allowance for uncollectible amounts of $2,437 ($2,051 at 1998) 140,542 123,427 Accrued revenues 41,991 26,558 Deferred income taxes 7,494 9,336 Other receivable - 11,279 Prepaids 16,455 8,645 Other 15,386 11,968 --------- --------- Total current assets 250,973 217,226 Property and equipment, at cost less accumulated depreciation and amortization of $126,307 ($128,363 at 1998) 144,071 135,436 Accrued revenues 12,748 7,844 Income tax receivable 4,041 4,041 Goodwill and other intangibles, net 121,742 81,401 Capitalized software costs, net 166,453 220,908 Deferred income taxes 24,371 24,787 Investments 10,427 9,661 Other 17,444 17,394 --------- --------- Total assets $752,270 $718,698 ========= ========= Liabilities Current liabilities Accounts payable and accrued expenses $ 47,549 57,129 Current portion of long-term debt 30,400 15,812 Income taxes payable 6,454 9,202 Unearned revenues 20,095 15,804 Accrued restructuring and other charges 4,797 806 Other 776 182 --------- --------- Total current liabilities 110,071 98,935 Long-term debt 202,000 85,000 Deferred income taxes 69,662 98,233 Accrued restructuring and other charges 6,031 677 Other 9,026 2,843 --------- --------- Total liabilities 396,790 285,688 --------- --------- Minority interest 635 526 Stockholders' equity Special stock, $.01 par value, 5,000,000 shares authorized - - Common stock, $.01 par value, 75,000,000 shares authorized, 35,551,917 shares issued and outstanding (36,357,139 at December 31, 1998) 356 364 Additional paid-in capital 56,460 82,396 Retained earnings 317,894 359,454 Accumulated other comprehensive income (9,804) (9,730) Stock employee compensation trust (10,061) - --------- --------- Total stockholders' equity 354,845 432,484 --------- --------- Total liabilities and stockholders' equity $752,270 $718,698 ========= ========= <FN> See accompanying notes POLICY MANAGEMENT SYSTEMS CORPORATION CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY AND COMPREHENSIVE INCOME (Unaudited) Accumulated Other Stock Additional Comprehensive Employee Common Paid-In Retained Income(Loss) Compensation Stock Capital Earnings (1) Trust Total ----- ------- --------- ------------ --------- ---------- (Dollars in thousands) BALANCE, DECEMBER 31, 1998. . . $ 364 $ 82,396 $359,454 $(9,730) $ - $432,484 Comprehensive income: Net loss . . . . . . . . . . . - - (41,560) - - (41,560) Other comprehensive income, net of tax: Foreign currency translation adjustments . . - - - (74) - (74) --------- Total comprehensive income (loss). . . . . . . . . . . . (41,634) --------- Purchase of shares for SECT . . - - - - (10,094) (10,094) Restricted stock vested . . . . - (3) - - 19 16 Restricted stock forfeited. . . - - - - 14 14 Stock options exercised (208,378 shares). . . . . . . 2 7,102 - - 14 7,104 Repurchase of 1,013,600 shares of common stock . . . . . . . (10) (33,035) - - - (33,045) --------- --------- --------- -------- --------- --------- BALANCE, SEPTEMBER 30, 1999 . . $ 356 $ 56,460 $317,894 $(9,804) $(10,061) $354,845 ========= ========= ========= ======== ========= ========= <FN> (1) Comprehensive income (loss) for the three months ended September 30, 1999 and 1998 was $(67,519) and $14,744, respectively. Comprehensive income for the nine months ended September 30, 1998 was $39,727. See accompanying notes POLICY MANAGEMENT SYSTEMS CORPORATION CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) Nine Months Ended September 30, --------------------- 1999 1998 ------ ------ (In thousands) Operating Activities Net (loss) income $ (41,560) $ 39,956 Adjustments to reconcile net (loss) income to net cash provided by operating activities: Depreciation and amortization 163,085 58,993 Deferred income taxes (31,369) 1,517 Gain on disposal of discontinued operations - (1,986) Acquisition related charges - 3,732 Changes in assets and liabilities: Receivables (10,424) (974) Accrued revenues (20,195) (4,039) Other receivable 11,279 - Accounts payable and accrued expenses (14,312) (14,127) Accrued restructuring and other charges 13,200 85 Income taxes payable (3,033) 9,036 Unearned revenues 1,772 (7,422) Other, net (9,170) (5,172) ---------- --------- Cash provided from operations 59,273 79,599 ---------- --------- Investing Activities Proceeds from sales/maturities of available-for- sale securities 1,969 3,257 Proceeds from sales of held-to-maturity securities - 2,969 Proceeds from sale of business segment - 23,826 Acquisition of property and equipment (28,532) (45,287) Capitalized internal software development costs (50,476) (43,599) Business acquisitions (68,053) (29,629) Proceeds from disposal of property and equipment 1,018 1,034 --------- Other (5,888) (6,775) ---------- --------- Cash used by investing activities (149,962) (94,204) ---------- --------- Financing Activities Payments on long-term debt (219,312) (42,319) Proceeds from borrowing under credit facility 348,900 81,500 Purchase of stock for Stock Employee Compensation Trust (10,094) - Issuance of common stock under stock option plans 7,104 28,801 --------- Repurchase of common stock (33,045) (69,660) ---------- --------- Cash provided (used) by financing activities 93,553 (1,678) ---------- --------- Net increase (decrease) in cash and equivalents 2,864 (16,283) Cash and equivalents at beginning of period 26,013 32,179 ---------- --------- Cash and equivalents at end of period $ 28,877 $ 15,896 ========== ========= Supplemental Information Interest paid $ 6,494 $ 1,371 Income taxes paid 6,745 9,806 <FN> Non-cash investing activities: The Company transferred $11.2 million of property, plant and equipment to Lockheed Martin in 1998 in exchange for other receivable collected in 1999. See accompanying notes POLICY MANAGEMENT SYSTEMS CORPORATION NOTES TO CONSOLIDATED FINANCIAL STATEMENTS SEPTEMBER 30, 1999 NOTE 1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES BASIS OF PRESENTATION The consolidated financial statements of Policy Management Systems Corporation (the "Company") have been prepared in accordance with the rules and regulations of the Securities and Exchange Commission (the "SEC"). These consolidated financial statements include estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities and the amounts of revenues and expenses. Actual results may differ from those estimated. In the opinion of management, these statements include all adjustments necessary for a fair presentation of the results of all interim periods reported herein. All adjustments are of a normal recurring nature unless otherwise disclosed. Certain information and footnote disclosures prepared in accordance with generally accepted accounting principles either have been condensed or omitted pursuant to SEC rules and regulations. However, management believes that the disclosures made are adequate for a fair presentation of results of operations, financial position and cash flows. These consolidated financial statements should be read in conjunction with the consolidated financial statements and accompanying notes included in the Company's latest annual report on Form 10-K. BASIC AND DILUTED EARNINGS PER SHARE Basic and diluted earnings per share ("EPS") are calculated according to the provisions of Statement of Financial Accounting Standards No. 128. For the Company, the numerator is the same for the calculation of both basic and diluted EPS. The denominator for basic and diluted EPS is the same for both the three and nine month periods ended September 30, 1999 as the loss from operations would otherwise cause the inclusion of common stock options to be anti-dilutive. The following is a reconciliation of the denominator used in the EPS calculations (in thousands): Three Months Ended Nine Months Ended September 30 September 30 ------------- ------------- 1999 1998 1999 1998 ----- ----- ----- ----- Weighted Average Shares - ----------------------- Basic EPS. . . . . . . . . . . 35,355 36,458 35,610 36,635 Effect of common stock options - 3,091 - 2,836 ------ ------ ------ ------ Diluted EPS. . . . . . . . . . 35,355 39,549 35,610 39,471 ====== ====== ====== ====== Options to purchase 6,708,967 shares of common stock at a weighted average price of $28.84 per share were outstanding but not included in the computations of diluted EPS for the three and nine month periods ending September 30, 1999. RECLASSIFICATIONS Certain prior period amounts have been reclassified to conform to current period presentation. NOTE 2. ACQUISITIONS On June 30, 1999, the Company purchased DORN Technology Group, Inc. ("DORN"), a risk and claims management company, for $32 million in cash plus additional consideration of up to $30 million contingent upon the future performance of DORN, to be expensed as incurred until 2001. DORN owns the Riskmaster claims management software and the Quest healthcare facility software, and provides risk and claims management software and services mainly to the US self-insured market. The Company intends to grow DORN's existing services business and further develop the Riskmaster and Quest systems to complement its suite of claims products. On June 30, 1999, the Company purchased Financial Administrative Services, Inc.("FAS"), a provider of business process outsourcing ("BPO"), for $13 million plus additional consideration of up to $12.0 million contingent on the future performance of FAS, to be capitalized as additional goodwill when paid until 2005. FAS uses the Company's PolicyLink system to support the rapid introduction of variable insurance products and annuities in a business process outsourcing environment. On March 31, 1999, the Company purchased Legalgard Partners, L.P. ("Legalgard"), a legal cost containment business for $23.2 million plus additional consideration of up to $4.3 million contingent upon the future performance of Legalgard, to be expensed as incurred until 2003. Legalgard provides legal cost containment services mainly to the US property and casualty insurance industry using the Counsel Partnership System, a proprietary software system. The Company intends to grow Legalgard's existing services business and develop the Counsel Partnership System for licensing directly to insurance companies. The acquisitions above have been recorded using the purchase method of accounting. Accordingly, the Consolidated Statements of Operations of the Company do not include the results of operations of the acquired businesses before their respective dates of acquisition. NOTE 3. SPECIAL CHARGES The Company considers special charges to be unusual events or unusual transactions related to continuing business activities. The Company's operating results for the 1999 third quarter include $126.9 million in special charges of which $100.4 million are non-cash. These non-cash charges result from a reevaluation of capitalized software costs in light of an increasingly rapid pace of change in technology, changes in market forecasts, and the write-down of certain intangibles largely related to past international acquisitions. Cash charges of $26.5 million resulted from restructuring charges incurred as the Company eliminated costs through reductions in force and space requirements, and charges incurred in connection with the settlement of the Liberty Life litigation and resolution of disputes with customers. The Consolidated Statements of Operations include these charges as follows - Depreciation and amortization of property, equipment and capitalized software costs: Depreciation and amortization of property, equipment and capitalized software costs includes approximately $94.3 million of accelerated amortization of capitalized software development costs. In accordance with the Company's accounting policies and Statement of Financial Accounting Standards No. 86, these costs were determined in the 1999 third quarter to be unrecoverable. Amortization of goodwill and other intangibles: Amortization of goodwill and other intangibles includes approximately $6.1 million of impairment charges related primarily to past international acquisitions. These impairment charges were determined in the 1999 third quarter in accordance with the Company's accounting policies and Statement of Financial Accounting Standards No. 121. Restructuring and other charges: Restructuring and other charges includes approximately $12.6 million of cash charges paid or to be paid as a result of initiatives taken by the Company in the 1999 third quarter to eliminate costs through worldwide reductions in force and space requirements. The remaining $9.6 million of cash charges relate to the settlement of the Liberty Life litigation, as more fully discussed in Note 4. "Contingencies". Other costs and expenses: Other costs and expenses include approximately $3.7 million of costs to resolve disputes with customers. Employee compensation and benefits: Employee compensation and benefits includes approximately $0.6 million of expatriate taxes. NOTE 4. CONTINGENCIES On September 23, 1999, the Company and Liberty Life Insurance Company and certain of its affiliates ("Liberty") entered into a confidential settlement agreement of previously disclosed litigation. (See Item 3, Legal Proceedings, of Part I contained in the Company's Annual Report on Form 10-K for the year ended December 31, 1998.) As a part of the settlement, both the Company and Liberty agreed to release the other from all claims asserted and the lawsuit was dismissed. As a result of the settlement the Company recorded a charge of $9.6 million for legal expenses associated with this litigation. On April 29, 1999, the Company received notice from the Internal Revenue Service ("IRS") of proposed adjustments to its 1994, 1995 and 1996 federal income tax returns. Should the IRS prevail in its position, a charge to income of approximately $16.3 million would result. The Company strongly disagrees with the proposed adjustments, believes it has meritorious arguments against the proposed adjustments and intends to vigorously defend its position. In addition, there are various litigation proceedings and claims arising in the ordinary course of business. The Company believes it has meritorious defenses and is vigorously defending these matters. While the resolution of any of the above matters could have a material adverse effect on the results of operations in future periods, the Company does not expect these matters to have a material adverse effect on its consolidated financial position. The Company, however, is unable to predict the ultimate outcome or the potential financial impact of these matters. NOTE 5. SEGMENT INFORMATION The Company's operating segments are the five revenue-producing components of the Company for which separate financial information is produced for internal decision making and planning purposes. The segments are as follows: 1. Property and casualty enterprise software and services (generally referred to as "property and casualty"). This segment provides software products, product support, professional services and outsourcing primarily to the US property and casualty insurance market. 2. Life and financial solutions enterprise software and services (generally referred to as "life and financial solutions"). This segment provides software products, product support, professional services and outsourcing primarily to the US life insurance and related financial services markets. 3. International. This segment provides software products, product support, professional services and outsourcing to the property and casualty and life insurance markets primarily in Europe, Asia, Australia, Canada, Central America and South Africa. 4. Property and casualty information services. This segment provided information services, principally motor vehicle records and claims histories, to US property and casualty insurers. It was sold in August 1997 and is included in discontinued operations. 5. Life information services. This segment provided information services, principally physician reports and medical histories, to US life insurers. It was sold in May 1998 and is included in discontinued operations. Information about the Company's operations for the three and nine months ended September 30, 1999 and 1998 is as follows (in thousands): Three Months Nine Months Ended September 30 Ended September 30 ------------------ ------------------ 1999 1998 1999 1998 ------ ------ ------ ------ REVENUES FROM EXTERNAL CUSTOMERS Property and casualty. . . . . . . . . . $ 74,032 $ 69,832 $224,747 $203,580 Life and financial solutions . . . . . . 51,837 38,081 141,001 101,842 ---------- --------- --------- --------- Total US revenues. . . . . . . . . . . . 125,869 107,913 365,748 305,422 International. . . . . . . . . . . . . . 42,919 43,390 136,861 131,191 ---------- --------- --------- --------- Total revenues from continuing operations . . . . . . . $ 168,788 $151,303 $502,609 $436,613 ========== ========= ========= ========= Discontinued operations. . . . . . . . . $ - $ - $ - $ 11,968 (LOSS) INCOME FROM CONTINUING OPERATIONS Property and casualty. . . . . . . . . . $ (67,086) $ 19,688 $(24,602) $ 55,289 Life and financial solutions . . . . . . (1,527) 9,558 17,517 24,049 Corporate and US administrative. . . . . (12,129) (10,000) (28,373) (23,678) ---------- --------- --------- --------- Total US operating (loss) income . . . (80,742) 19,246 (35,458) 55,660 ---------- --------- --------- --------- International. . . . . . . . . . . . . . (24,996) 5,234 (17,146) 16,104 International administrative . . . . . . (1,952) (2,051) (5,594) (6,112) ---------- --------- --------- --------- Total international. . . . . . . . . . (26,948) 3,183 (22,740) 9,992 ---------- --------- --------- --------- Operating (loss) income. . . . . . . . (107,690) 22,429 (58,198) 65,652 Equity in earnings of unconsolidated affiliates. . . . . . . 320 129 609 567 Minority interest. . . . . . . . . . . . (14) (44) (94) (74) Other income and expenses. . . . . . . . (3,325) (603) (7,171) (1,398) Income tax (benefit) expense . . . . . . (40,261) 8,740 (23,294) 24,727 ---------- --------- --------- --------- (Loss)income from continuing operations . . . . . . . . . . . . . $ (70,448) $ 13,171 $(41,560) $ 40,020 ========== ========= ========= ========= Discontinued operations Property and casualty. . . . . . . . . $ - $ - $ - $ (1,018) Life . . . . . . . . . . . . . . . . . - - - 3,672 Other income and expenses. . . . . . . - - - (27) Income taxes . . . . . . . . . . . . . - - - (2,691) ---------- --------- --------- --------- Discontinued operations, net . . . . . $ - $ - $ - $ (64) ========== ========= ========= ========= <FN> The loss from continuing operations for the three and nine month periods ended September 30, 1999 included special charges of approximately $126.9 million related to the following business segments: property and casualty ($85.9 million), life ($10.6 million), international ($26.8 million), and corporate ($3.6 million). POLICY MANAGEMENT SYSTEMS CORPORATION MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following discussion and analysis provides information which management believes is relevant to an assessment and understanding of the Company's consolidated results of operations and financial condition. The discussion should be read in conjunction with the consolidated financial statements and notes thereto contained in Part I of this report on Form 10-Q and with the Company's Annual Report on Form 10-K for the year ended December 31, 1998. RESULTS OF OPERATIONS Set forth below are certain operating items expressed as a percentage of revenues and the percent increase (decrease) for those items between the periods presented: 1999 vs. 1998 Percent Percentage of Revenues Increase (Decrease) ------------------------ ------------------- Three Nine Three Nine Months Ended Months Ended Months Months September 30 September 30 Ended Ended ------------ ------------ 1999 1998 1999 1998 September 30 ----- ----- ----- ----- -------------------- Revenues Licensing . . . . . . . . . . . . . . . 22.2% 20.8% 23.1% 20.5% 19% 29% Services. . . . . . . . . . . . . . . . 77.8 79.2 76.9 79.5 (10) (12) ------- ------ ------ ------ 100.0 100.0 100.0 100.0 12 15 ------- ------ ------ ------ Operating expenses Cost of revenues Employee compensation and benefits . . 46.6 43.0 45.5 44.2 21 19 Computer & communication expenses. . . 7.5 7.2 7.2 6.1 16 36 Depreciation & amortization of property, equipment & capitalized software costs. . . . . . 64.3 10.3 28.2 10.7 594 205 Other costs & expenses . . . . . . . . 9.0 3.2 6.4 4.1 219 80 Selling, general & administrative expenses . . . . . . . 17.3 17.2 16.6 17.3 12 10 Amortization of goodwill and other intangibles . . . . . . . . . . 5.9 1.8 3.3 1.7 273 118 Restructuring and other charges . . . . 13.2 - 4.4 - - - Acquisition related charges . . . . . . - 2.5 - .9 - - ------- ------ ------ ------ 163.8 85.2 111.6 85.0 115 51 ------- ------ ------ ------ Operating (loss) income. . . . . . . . . (63.8) 14.8 (11.6) 15.0 (580) (189) Equity in earnings of unconsolidated affiliates. . . . . . . . . . . . . . 0.2 0.1 0.1 0.1 148 7 Other income and expenses. . . . . . . . (2.0) (0.4) (1.4) (0.3) 451 413 ------- ------ ------ ------ (Loss) income from continuing operations before income taxes. . . . . . . . . . (65.6) 14.5 (12.9) 14.8 (605) (200) Income tax (benefit) expense . . . . . . (23.9) 5.8 (4.6) 5.6 (560) (194) ------- ------ ------ ------ (Loss) income from continuing operations (41.7) 8.7 (8.3) 9.2 (634) (204) Discontinued operations, net . . . . . . - - - - - - ------- ------ ------ ------ Net (loss) income. . . . . . . . . . . . (41.7)% 8.7% (8.3)% 9.2% (634)% (204)% ======= ====== ====== ====== THREE MONTH COMPARISON REVENUES Three Months Ended September 30, ------------------- Licensing 1999 1998 Change ----- ----- ------ (Dollars in millions) Initial charges. . . . . . . $19.2 $14.7 31% Monthly charges. . . . . . . 18.1 16.8 8 ------ ------ Total licensing revenues . . 37.3 $31.5 18% ====== ====== Percentage of total revenues 22.1% 20.8% ------ ------ In licensing the Company's products, customers generally obligate themselves to a non-refundable initial license charge and a monthly license fee payable over a specified period of time, which is usually six years. The monthly license charge entitles the customer, over the contract period, to use the licensed product and to receive product support and enhancements. Initial license charges increased $4.6 million for the third quarter of 1999 compared with the third quarter of 1998, with the following increases by business segment: property and casualty up 122% ($5.6 million) primarily related to Point, internet and claims products; life and financial solutions down 19% ($1.1 million) with increases in life enterprise systems licensing more than offset by weak licensing of lending products; and international up 2% ($0.1 million). Initial license charges for the third quarter of 1999 include $2.0 million of right-to-use licenses. This compares with $2.7 million in right-to-use licenses for the third quarter of 1998. Right-to-use licenses represent the acquisition by certain customers of the right-to-use component of their remaining monthly license charge obligation, if any, plus the acquisition of a perpetual right-to-use the product thereafter. Since these types of licenses represent an acceleration of future revenues, they reduce future monthly license charges. The Company expects the occurrences of right-to-use licenses will be reduced in the future. Monthly license charges increased $1.3 million for the third quarter of 1999 compared with the third quarter of 1998 with the following increases or decreases by business segment: property and casualty down 7% ($0.6 million) due to weak 1998 licensing and the effect of right-to-use licenses; life and financial solutions up 32% ($1.2 million) on strong 1998 initial license activity; and international up 18% ($0.7 million) principally due to increased licensing revenues in the United Kingdom and the Asia/Pacific region during 1998. Because a significant portion of initial licensing revenues are recorded at the time new systems are licensed and such licensing activity can vary dramatically from quarter to quarter, there can be significant fluctuations in revenue from quarter to quarter. Set forth below is a comparison of initial license revenues for the last eight quarters expressed as a percentage of total revenues for each of the periods presented: 1999 1998 1997 ------------------ -------------------------- ---- 3rd 2nd 1st 4th 3rd 2nd 1st 4th ------------------ ------------------------- ---- (Dollars in millions) Initial license revenues $19.2 $25.6 $18.7 $27.3 $14.7 $13.0 $12.6 $25.1 % of total revenues 11% 15% 12% 16% 10% 9% 9% 17% The increasing rate of change in the insurance and banking industries coupled with the rapid evolution of eCommerce technology and the volatility of initial license revenues, as illustrated by the above table, is leading the Company to consider new business models that place less emphasis on initial license revenue and place more emphasis on transaction based revenue. The Company expects this transition to occur gradually over the next several years and will likely affect the amount and timing of revenue recognized in the Company's financial statements. Three Months Ended September 30, ------------------- Services 1999 1998 Change ----- ----- ------ (Dollars in millions) Professional and ITO . . . . $104.6 $106.0 (1)% Business Process Outsourcing 26.2 12.6 108 % Other. . . . . . . . . . . . 0.6 1.3 (54)% ------- ------- Total Services . . . . . . . $131.4 $119.9 10 % ======= ======= Percentage of total revenues 77.9% 79.2% ------- ------- Total Services revenues increased $11.5 million for the third quarter of 1999 compared with the third quarter of 1998, with the following increases or decreases by business segment: property and casualty down 1% ($0.8 million) with declines in implementation related professional services due to the effect of weak 1998 licensing and the redeployment of staff from customers' Y2K projects ending late last year partially offset by a 25% increase in BPO; life insurance and financial solutions up 48% ($13.6 million) reflecting approximately 12% growth in traditional professional services and strong growth in BPO; and international down 4% ($1.3 million) with increases in Europe being offset by decreases in the Asia/Pacific region. OPERATING EXPENSES COST OF REVENUES Employee compensation and benefits increased 21% for the third quarter of 1999 compared with the third quarter of 1998. The net increase results principally from higher salary costs in property and casualty and life professional services and the costs associated with growth in staffing in fast growing areas such as claims, lending, eCommerce and BPO. Compensation and benefits increased 11% ($2.1 million) internationally and 25% ($11.5 million) domestically. Computer and communications expenses increased 16% for the third quarter of 1999 compared with the third quarter of 1998. This increase is principally the result of increased: communications volumes; network and PC related expenses; and license fees for data center operating software. Depreciation and Amortization increased significantly over the 1998 third quarter principally due to the write-off or write-down of certain software described below under "Special charges". Excluding these charges, depreciation and amortization decreased 9% as a result of the 1999 third quarter benefit from the write-offs partially offset by increased software amortization related to product releases during the last twelve months and increased depreciation of property and equipment. As a percentage of revenue, depreciation and amortization, excluding special charges, decreased to 8% from 10% in the 1998 third quarter. Other operating costs and expenses increased approximately $10.5 million over the 1998 third quarter primarily due to approximately $3.7 million of charges related to the resolution of customer disputes. The remaining increase is due to rent on new facilities, higher non-billable travel, and a decrease in the amounts capitalized related to software and internal use systems. SELLING, GENERAL AND ADMINISTRATIVE EXPENSES Selling, general and administrative expenses increased 12% for the third quarter of 1999 compared with the third quarter of 1998, but remained relatively unchanged as a percentage of revenue. AMORTIZATION OF GOODWILL AND OTHER INTANGIBLES Amortization of goodwill and other intangibles increased significantly over the 1998 third quarter principally due to the write-off or write-down of certain acquisition intangibles discussed below under "Special charges". Before the effect of these charges, amortization of goodwill and intangibles increased 47% due to the acquisitions of The Leverage Group, Inc. in the third quarter of 1998, and Legalgard, Dorn and FAS in prior 1999 quarters. SPECIAL CHARGES The Company considers special charges to include unusual events or unusual transactions related to continuing business activities. During the 1999 third quarter, the Company commenced assessments of all major aspects of its business based upon the increasing rate of change in technology in its marketplace due to the internet and the rapid adoption of eCommerce. In addition, the Company also initiated a number of international and domestic restructuring and cost reduction initiatives. This assessment included various international and domestic intangibles and capitalized software costs. As a result of actions taken in the 1999 third quarter, the Consolidated Statements of Operations includes special charges of approximately $126.9 million as follows - Depreciation and Amortization of property, equipment and capitalized software costs: Depreciation and amortization of property, equipment and capitalized software costs includes approximately $94.3 million of non-cash, accelerated amortization of capitalized software development costs that were determined in the 1999 third quarter to be unrecoverable. Approximately $77.6 million of this amount relates to several of the Company's software products that use third party technology that is rapidly becoming obsolete. The single largest component of this charge relates to IBM OS/2 components of Series III , which will no longer be marketed. The second largest component relates to out-of-date, mainframe, batch processing technology. The remainder relates to several products based on older programming languages that will not be marketed in the future. The remaining $16.7 million of the $94.3 million of accelerated amortization relates to other products that will no longer be marketed for numerous reasons unrelated to technological change. Of the total $94.3 million, $77.6 million relates to the property and casualty group and $16.7 million relates to the international group. The Company has ceased marketing the written-off or written-down products and any future cost associated with the continued support of these products will be expensed as incurred. The amount of these charges was determined in accordance with the Company's accounting policies and Statement of Financial Accounting Standards No. 86. Following the Company's third quarter decision to cease marketing these products, the Company determined the estimated net realizable value of each product. If net book value exceeded net realizable value, then net book value was reduced to its estimated net realizable value. Amortization of goodwill and other intangibles: Amortization of goodwill and other intangibles includes approximately $6.1 million of accelerated amortization of intangibles that were determined in the 1999 third quarter to be impaired in accordance with the Company's accounting policies and Statement of Financial Accounting Standards no. 121. These intangibles relate primarily to past international acquisitions for which the Company estimates projected net cash flows will not be adequate to recover its unamortized investments. Restructuring and other charges: Restructuring and other charges, which are discussed below, may be summarized as follows as of September 30, 1999 (in millions) - 1999 Third Quarter To Be Charges Paid Paid -------- ------ ------ Facilities. . . . . $ 5.3 $ - $ 5.3 Personnel . . . . . 7.3 2.2 5.1 Litigation. . . . . 9.6 6.7 2.9 ----- ---- ----- Total restructuring and other charges $22.2 $8.9 $13.3 ===== ==== ===== Restructuring and other charges includes approximately $12.6 million of cash charges paid or to be paid as a result of initiatives taken by the Company in the 1999 third quarter to eliminate costs through worldwide reductions in force and space requirements. Approximately $7.3 million of this amount relates to benefits payable to staff who were terminated. Approximately $5.3 million of this amount relates to minimum lease obligations remaining on vacated offices, reduced by estimated sublease income. The charges related primarily to actions taken in the property and casualty and international business groups. The remaining approximately $9.6 million of cash charges relates to the settlement of the Liberty Life litigation. On September 23, 1999, the Company and Liberty Life Insurance Company and certain of its affiliates ("Liberty") entered into a confidential settlement agreement of previously disclosed litigation. (See Item 3, Legal Proceedings, of Part I contained in the Company's Annual Report on Form 10-K for the year ended December 31, 1998.) As a part of the settlement, both the Company and Liberty agreed to release the other from all claims asserted and the lawsuit was dismissed. As a result of the settlement the Company recorded a loss of $9.6 million for legal expenses associated with this litigation. Other costs and expenses: Other costs and expenses includes approximately $3.7 million of costs to resolve disputes with customers. Employee compensation and benefits: Employee compensation and benefits includes approximately $0.6 million of expatriate taxes. OPERATING INCOME (LOSS) The 1999 third quarter produced an operating loss of $107.6 million compared with the 1998 third quarter operating income of $22.4 million resulting primarily from the write-off or write-down of certain software, intangibles related to business acquisitions and restructuring and other charges described above, Before these charges, 1999 third quarter operating income decreased 26% compared with the 1998 third quarter. Also before these charges, decreases in segment operating income were: property and casualty decreased 5%, life and financial solutions decreased 5% and international decreased 65% (see discussion of "Revenues" and "Operating Expenses" above). OTHER INCOME AND EXPENSE Other income and expense is comprised primarily of interest expense which increased $2.6 million for the third quarter of 1999 compared with the third quarter of 1998. This increase is due to higher levels of borrowed funds under the Company's credit facilities which were incurred principally to finance business acquisitions and repurchases of the Company's stock during prior periods. The average nominal interest rate applicable to borrowings under the Company's credit facilities during the third quarter of 1999 was 5.7%. INCOME TAXES The effective income tax (benefit) rate (income taxes expressed as a percentage of pre-tax income) on continuing operations including special charges was 36.4% and 39.9% for the third quarter of 1999 and 1998, respectively. The effective income tax rate on continuing operations before special charges was 33.1% for the third quarter of 1999. The effective income tax rate on continuing operations before special charges for the third quarter of 1999 was lower than the federal statutory rate of 35% principally due to the effect of foreign income taxes from operations in countries with tax rates lower than the United States. NINE MONTH COMPARISON REVENUES Nine Months Ended September 30, ------------------- Licensing 1999 1998 Change ----- ----- ------ (Dollars in millions) Initial charges. . . . . . . $ 63.5 $40.3 58% Monthly charges. . . . . . . 52.3 49.4 6 ------- ------ Total licensing revenues . . $115.8 $89.7 29% ======= ====== Percentage of total revenues 23.0% 20.5% ------- ------ Initial license revenues increased $23.2 million for the first nine months of 1999 compared with the first nine months of 1998, with the following increases by business segment: property and casualty up 163% ($21.3 million) with increases in Point, internet and claims products, one new S3+ license and two S3+ license expansions, combined with increased revenue from right-to-use transactions; life and financial solutions up 7% ($0.9 million)with increases in life enterprise system licenses offset partially by declines in lending system licenses; and international up 7% ($1.0 million) with increases in continental Europe offset partially by declines in the United Kingdom and the Asia/Pacific region. Initial license charges for the first nine months of 1999 include right-to-use licenses of $13.7 million compared with $9.7 million for the first nine months of 1998. Right-to-use licenses represent the acquisition by certain customers of the right-to-use component of their remaining monthly license charge obligation, if any, plus the acquisition of a perpetual right-to-use the product thereafter. Since these types of licenses represent an acceleration of future revenues, they reduce future monthly license charges. The Company expects the occurrence of right-to-use licenses will be reduced in the future. Initial license charges for the first three quarters of 1999 include a $2.9 million license with the former owners of Legalgard. In addition, the former owners of FAS licensed several of the Company's life and financial solutions products for $2.0 million. Two remarketing agreements for the Claims Outcome Advisor ("COA ") product, totaling $3.5 million, are included in initial licensing revenues for the first nine months of 1999. These non-exclusive agreements provide two of the Company's nationally recognized vendors the right to re-license COA to the self-insured market. The Company also renegotiated an extension to its long-term license agreement for operating software used in the Company's data center with one of these vendors. Initial license charges for the first three quarters of 1999 also include $2.6 million of revenue from the sale of hardware remarketed by the Company in conjunction with licenses of its software. Monthly license charges increased $2.9 million for the first nine months of 1999 compared with the first nine months of 1998 with the following increases or decreases by business segment: property and casualty down 12% ($3.3 million) due to weak 1998 licensing and the effect of right-to-use licenses; life and financial solutions up 43% ($4.5 million) on strong 1998 initial license activity; and international up 14% ($1.7 million) principally due to increased licensing activity in 1998. Nine Months Ended September 30, ------------------- Services 1999 1998 Change ----- ----- ------ (Dollars in millions) Professional and ITO . . . . $ 325.6 $310.4 5% Business Process Outsourcing 58.4 33.0 77 Other. . . . . . . . . . . . 2.8 3.5 (20) -------- ------ Total Services . . . . . . . $ 386.8 $346.9 12% ======== ====== ====== Percentage of total revenues 77.0% 79.5% --------------- Total Services revenues increased $39.9 million for the first nine months of 1999 compared with the first nine months of 1998, with the following increases by business segment: property and casualty up 2% ($3.2 million) with a 6% decline in professional and ITO services offset by a 44% rise in BPO; life insurance and financial solutions up 43% ($33.8 million) with a 27% increase in professional and ITO services enhanced by a 185% increase in BPO; and international up 3% ($2.9 million) all in professional and ITO services. The rise in BPO revenue reflects increased volume with existing customers. OPERATING EXPENSES COST OF REVENUES Employee compensation and benefits increased 19% for the first nine months of 1999 compared with the first nine months of 1998. The net increase results principally from higher salary costs in property and casualty and life professional services, and the costs associated with growth in staffing in such fast growing areas as claims, lending, eCommerce and BPO. These increases were somewhat offset by the transfer of certain employee costs to computer and communication expenses as a result of the Company's data center outsourcing agreement with Lockheed Martin. Compensation and benefits increased 13% ($7.6 million) internationally and 21% ($29.0 million) domestically. Computer and communications expenses increased 36% for the first nine months of 1999 compared with the first nine months of 1998. At the beginning of the third quarter of 1998, the company entered into a data center outsourcing agreement with Lockheed Martin entered into June 30, 1998. As a result, certain costs previously included in employee compensation and benefits are now included in computer and communication expense. The savings from the outsourcing agreement were offset due primarily to increases in communications volumes, network and PC related expenses and increased license fees for data center operating software. Depreciation and Amortization increased significantly for the first nine months of 1999 compared with the first nine months of 1998 principally due to the write-off or write-down of certain software described below under "Special charges". Excluding these charges, depreciation and amortization increased 2% due to increased software amortization related to product releases during the last twelve months and increased depreciation of property and equipment partially offset by the benefit of the third quarter charges. As a percentage of revenue, depreciation and amortization, excluding the charges decreased to 9% of revenue from 11% in the first nine months of 1999 compared with the first nine months of 1998. Other operating costs and expenses increased 80% for the first nine months of 1999 compared with the first nine months of 1998, due to the inclusion of approximately $3.7 million of charges related to the resolution of disputes with customers and $2.4 million of costs for computer hardware sold to customers in conjunction with software licenses in which the corresponding revenue is included in initial licensing revenue. Other increases for the first nine months of 1999 include rent on new facilities, higher non-billable travel, and a decrease in the capitalization of software and internal use systems costs. SELLING, GENERAL AND ADMINISTRATIVE EXPENSES Selling, general and administrative expenses increased 10% for the first nine months of 1999 compared with the first nine months of 1998, but declined slightly as a percentage of revenue. AMORTIZATION OF GOODWILL AND OTHER INTANGIBLES Amortization of goodwill and other intangibles increased 118% for the first nine months of 1999 compared with the first nine months of 1998, principally due to the impairment charges recorded in the third quarter which are described above under "Special charges". Amortization related to the acquisition of The Leverage Group, Inc. in the third quarter of 1998 and Legalgard, Dorn and FAS in prior 1999 quarters also contributed to the increase. SPECIAL CHARGES As discussed under "Three Month Comparison" the Company recorded special charges of approximately $126.9 million in the 1999 third quarter. OPERATING INCOME (LOSS) The 1999 nine month period produced an operating loss of $58.2 million compared with the 1998 operating income of $65.7 million resulting primarily from the write-off or write-down of certain software, intangibles related to business acquisitions and restructuring, and other charges described above in "Special charges". Before these charges, operating income for the first nine months of 1999 decreased 1% compared with the first nine months of 1998. Also before these charges, increases or decreases in segment operating income were: property and casualty increased 11%, life and financial solutions increased 17% and international decreased 40% (see discussion of "Revenues" and "Operating Expenses" above). OTHER INCOME AND EXPENSE Other income and expense is comprised primarily of interest expense which increased $5.3 million for the first nine months of 1999 compared with the first nine months of 1998, principally due to higher levels of borrowed funds under the Company's credit facility to finance business acquisitions and repurchases of the Company's stock. The average nominal interest rate applicable to borrowings under the Company's credit facility during the first nine months of 1999 was 5.4%. INCOME TAXES The effective income tax (benefit) rate (income taxes expressed as a percentage of pre-tax income) on continuing operations including special charges was 35.9% and 38.2% for the nine months ended September 30, 1999 and 1998, respectively. The effective income tax rate on continuing operations before special charges was 36.0% for the nine months ended September 30, 1999. The effective income tax rate decreased 2.3% for the first nine months of 1999 compared to the same period in 1998, principally due to the effect of foreign income taxes from operations in countries with tax rates lower than in the United States. LIQUIDITY AND CAPITAL RESOURCES September 30, December 31, 1999 1998 - --------------------------------------------------------- (Dollars in millions) Cash and equivalents and marketable securities. . . . . . . . . . . . $ 29.1 $ 26.0 Current assets. . . . . . . . . . . 251.0 217.2 Current liabilities . . . . . . . . 110.1 98.9 Working capital . . . . . . . . . . 140.9 118.3 Long-term debt. . . . . . . . . . . 202.0 85.0 Nine Months Ended September 30, 1999 1998 - ----------------------------------------------------------------- (Dollars in millions) Cash provided by operations. . . . . . . . . $ 59.3 $ 79.6 Cash (used) by investing activities. . . . . (150.0) (94.2) Cash provided (used) by financing activities 93.6 (1.7) The Company's current ratio (current assets divided by current liabilities) stood at 2.3 at September 30, 1999, which management believes is sufficient when combined with available credit facilities to provide for day-to-day operating needs and the flexibility to take advantage of investment opportunities. At September 30, 1999, the Company had $240 million of committed and $20 million of uncommitted credit facilities available to it, of which $230.4 million had been utilized. On November 5, 1999 the Company entered into a new committed credit facility of $70 million replacing $40 million of the $240 million bringing total committed to $270 million. In addition, the Company reduced its uncommitted facility to $5 million. During the nine months ended September 30, 1999 the Company capitalized software development costs of $50.5 million, principally related to the development of its property and casualty, life and international enterprise software products and claims, eCommerce and banking solutions. Significant expenditures anticipated for the remainder of 1999, excluding any possible business acquisitions or common stock repurchases, are as follows: acquisition of computer and communications equipment, support software, building improvements and office furniture, fixtures and equipment and costs relating to the internal development of software systems. The Company has historically used the cash generated from operations for development and acquisition of new products, capital expenditures, acquisition of businesses and repurchase of the Company's stock. The Company anticipates that, subject to market conditions, it will continue to use its cash for all of these purposes in the future and that projected cash from operations, along with currently available borrowing capacity, will be able to meet presently anticipated needs. FACTORS THAT MAY AFFECT FUTURE RESULTS The Company's operating results and financial condition may be impacted by a number of factors, including, but not limited to, the following, any of which could cause actual results to vary materially from current and historical results or the Company's anticipated future results. Currently, the Company's business is focused principally within the global property and casualty and life and financial solutions industries. Significant changes in the regulatory or market environment of these industries could impact demand for the Company's software products and services. Additionally, there is increasing competition for the Company's products and services, and there can be no assurance that the Company's current products and services will remain competitive, or that the Company's development efforts will produce products with the cost and performance characteristics necessary to remain competitive. Furthermore, the market for the Company's products and services is characterized by rapid changes in technology and the emergence of the Internet as a viable insurance distribution channel. In response to these changes the Company is continually reassessing and challenging all major aspects of its business for the purpose of evaluating whether it is correctly positioned to maximize its potential. The Company's success will depend on the level of market acceptance of the Company's products, technologies and enhancements, and its ability to introduce such products, technologies and enhancements to the market on a timely and cost effective basis, and maintain a labor force sufficiently skilled to compete in the current environment. The timing and amount of the Company's revenues are subject to a number of factors, such as the timing of customers' decisions to enter into large license agreements with the Company, which make estimation of operating results prior to the end of a quarter or year extremely uncertain. Additionally, while management believes that the Company's financing needs for the foreseeable future will be satisfied from cash flows from operations and the Company's currently existing credit facilities, unforeseen events or adverse economic or business trends may significantly increase cash demands beyond those currently anticipated or affect the Company's ability to generate/raise cash to satisfy financing needs. A significant portion of both the Company's revenue and its operating income is derived from initial licensing charges received as part of the Company's software licensing activities. Because a substantial portion of these revenues is recorded at the time new systems are licensed, there can be significant fluctuations from period to period in the revenues and operating income derived from licensing activities. This is attributable principally to the timing of customers' decisions to enter into license agreements with the Company, which the Company is unable to control. The Company believes that current and potential customers' decisions to enter into license agreements with the Company may be significantly affected by strategies to make their existing information systems capable of handling the year 2000, however, at this time the Company is unable to predict what the future impact, if any, will be. The Company's licensing revenues have included significant amounts of right-to-use licenses and the Company expects the occurrence of these licenses will be reduced in the future. The increasing rate of change in the insurance and banking industries coupled with the rapid evolution of eCommerce technology and the volatility of initial licensing revenue is leading the Company to consider new business models that place less emphasis on initial license revenue and more emphasis on transaction based revenue. The Company expects this transition to occur gradually over the next several years and will likely affect the amount and timing of revenue recognized in the Company's financial statements. Because of the foregoing factors, as well as other factors affecting the Company's operating results, past financial performance should not be considered to be a reliable indicator of future performance, and investors should not use historical trends to anticipate results or trends in future periods. YEAR 2000 General - ------- Many existing computer programs were designed to use only two digits to identify a year in date fields. If not corrected, these applications could fail or produce erroneous results when working with dates of the Year 2000 and beyond. Beginning in the fourth quarter of 1997, the Company initiated consolidation of its Year 2000 activities under a centralized Year 2000 Project Office. Prior to that, individual business units were responsible for the assessment, remediation, validation and implementation of Year 2000 corrective actions. The following seven phases are included in the Company's Year 2000 project: Planning. Educating the organization on Year 2000 issues and concerns, the readiness efforts necessary, and preparing for the next phase of the Year 2000 readiness project. Inventory. Cataloguing all organizational components, including products, external or internal interfaces, hardware and software that may require remediation and testing to adequately address Year 2000 concerns. Triage. Prioritizing and categorizing all products, equipment, interfaces, data, and facilities identified during the Inventory phase. Emphasis is placed on the identification of all mission critical components; those that are least important, and those that fall in the middle. Assessment. Identifying remediation requirements for each component in order of business risk prioritization determined during Triage. Remediation. Repairing, replacing, or retiring components based on the work identified during the Assessment phase. Unit tests on repaired applications are also included in this phase. Testing. Subjecting customer products and internal systems that the Company relies upon to support its business to tests designed to identify issues related to date calculations, functions and routines that are affected by the Year 2000 change. Such tests include both system and integrated tests in environments with machine dates advanced to dates in the years 1999 and 2000 ("Time Machine Environment"). Implementation. Migrating systems, applications, and hardware to production environments, installation of replacement systems and the retirement of designated components, as well as finalizing, documenting and taking care of residual activities. This phase also includes the compilation and retention of supporting documentation that conforms to prescribed corporate standards. The Company has substantially completed all related tasks within the project phases presented above. A small amount of product re-testing to adequately address discrepancies identified during Time Machine testing remains. These tests are expected to be completed in November. The Company will continue to remediate products based on vendor compliance updates as they are released and will continue to perform redundant tests on hardware and software until year end. The Year 2000 issue may potentially affect the Company in four areas: its product offerings, its service offerings, its internal systems, and its suppliers and trading partners. Product Offerings - ------------------ The Company has updated the code of its primary product offerings to process dates across, into, and beyond the Year 2000. Tests performed on these primary products have confirmed the ability of these applications to accurately process data in both centuries. Additional testing on the Company's base products was completed during the first half of 1999 in a Time Machine Environment. This additional testing has sought to confirm that no unanticipated problems will occur due to third party products with which the Company's applications are designed to operate. Service Offerings - ------------------ The Company has completed Year 2000 application code remediation for customers who will be Business Process Outsourcing ("BPO")/Information Technology Outsourcing ("ITO Services") customers after December 31, 1999. Live customer data that spans Year 2000 thresholds is currently, and has been, successfully processed by these remediated applications in production environments. Additionally, subsequent tests have been performed on customer products and additional redundant testing will continue to occur in Year 2000 Time Machine Environments until year end 1999. Internal Systems - ----------------- Internal systems consist primarily of third-party products used by the Company for its internal operations which include data center hardware and software, internal financial and human resource systems, and network and PC hardware and software. The Company's Blythewood data center has completed its hardware and operating software inventory, assessments, remediation, and testing efforts in order to satisfy Year 2000 requirements. Redundant tests for Year 2000 compliance of the hardware and operating software in the Blythewood data center will continue until year end. As of July 1, 1998, Lockheed Martin took over the data processing equipment and operational control of the Blythewood data center and remaining remediation efforts will be coordinated with Lockheed Martin. The Company's Australian and European data centers have completed their inventory and assessment of hardware and operating software for Year 2000 requirements. Finalization of the project for all data centers is substantially complete. Re-tests of software will continue until year end 1999, as will the application of upgrades to third party products when additional enhancements and fixes are released. In 1996, the Company commenced the process of identifying, selecting and implementing an enterprise wide financial and human resources system to replace its existing systems. The financial components of the selected solution are operational; however, only limited human resources functionality has been implemented at this time. The human resources functionality of the legacy systems that remain have been tested and verified to be Year 2000 ready. The Company has inventoried, assessed and remediated its networks and PC hardware and software as required. The Company has also completed assessment and remediation of non-IT systems that relate primarily to the ordinary maintenance and operation of its physical facilities, such as elevators, heating and air conditioning. Suppliers and Trading Partners - --------------------------------- The Company's ability to operate is dependent on relationships with certain suppliers and trading partners, such as electric utilities and telephone companies, who provide services to the Company's various offices and data centers ("mission critical suppliers and trading partners"). Mission critical suppliers and trading partners have been identified and tests of most of these interfaces, to the extent practical, have been performed in a Year 2000 environment. The Company's ability to influence cooperation is partially dependent on the significance of the Company's relationship with its suppliers and trading partners and their willingness to share such information. The Company has completed this phase of its Year 2000 readiness project. Year 2000 Costs - ----------------- Since 1993, the Company estimates that it has incurred approximately $21.3 million of costs in addressing Year 2000 remediation issues. These remediation costs were funded by operations and the Company does not expect to incur any additional costs for the remainder of the year. Year 2000 Risks - ----------------- The Company's products are designed to be used with and require the use of third-party products, such as operating systems and compilers. Also, customers often modify the Company's products to suit their unique requirements. If these third parties experience Year 2000 failures of their products, or if customers experience system failures as a result of their modifications or for other reasons, the Company could become involved in disputes or litigation related to the cause of such system failures. In addition, the failure to correct material Year 2000 problems could result in an interruption in, or a failure of, certain normal business activities or operations and litigation. Such failures could materially and adversely affect the Company's results of operations, liquidity and financial condition. Furthermore, there is a general uncertainty inherent in the Year 2000 problem stemming, in part, from the uncertainty of the Year 2000 readiness of third-party suppliers and the Company's customers and prospective customers. For these reasons, the Company is unable to determine at this time whether the consequences of Year 2000 failures will have a material impact on the Company's results of operations, liquidity or financial condition. The Year 2000 Project is expected to significantly reduce the Company's level of uncertainty about the Year 2000 problem and, in particular, about the Year 2000 compliance and readiness of its mission critical suppliers and trading partners. The Company believes that, with the implementation of new business systems and completion of the Project as scheduled, the possibility of significant interruptions of normal operations should be reduced. The Company will continue to modify and finalize contingency and staffing plans for worldwide coverage, as applicable, until year end. Readers are cautioned that forward-looking statements contained in this Year 2000 section should be read in conjunction with the Company's disclosures under the heading "Factors That May Affect Future Results" above. SAFE HARBOR STATEMENT UNDER THE PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995: Statements in this report that are not descriptions of historical facts may be forward-looking statements that are subject to risks and uncertainties, including economic, competitive and technological factors affecting the Company's operations, markets, products, services and prices, as well as other specific factors discussed above and in the Company's filings with the Securities and Exchange Commission. These and other factors may cause actual results to differ materially from those anticipated. PART II OTHER INFORMATION POLICY MANAGEMENT SYSTEMS CORPORATION ITEM 1. LEGAL PROCEEDINGS See Note 4, Contingencies, of Notes to Consolidated Financial Statements, which is incorporated by reference in this Item. ITEMS 2, 3, 4, AND 5 are not applicable. ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K. Exhibits Exhibits required to be filed with this Quarterly Report on Form 10-Q are listed in the following Exhibit Index. Reports on Form 8-K The Company filed a report under Item 5 Other Events on October 5, 1999 disclosing that it expected third quarter earnings to be in the range of $.31 to $.36 per share before special and restructuring charges. No financial statements were filed with this 8-K. POLICY MANAGEMENT SYSTEMS CORPORATION SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. POLICY MANAGEMENT SYSTEMS CORPORATION ------------------------------------- (Registrant) Date: November 12, 1999 Timothy V. Williams Executive Vice President (Chief Financial Officer) POLICY MANAGEMENT SYSTEMS CORPORATION EXHIBIT INDEX Exhibit Number 3. ARTICLES OF INCORPORATION AND BY-LAWS A. Bylaws of the Company, as amended through September 2, 1999 incorporating all amendments thereto subsequent to July 19, 1994 (filed herewith) B. Articles of Incorporation of the Company, as amended through October 13, 1994, incorporating all amendments thereto subsequent to December 31, 1993 (filed as an Exhibit to Form 10-K for the year ended December 31, 1994, and is incorporated herein by reference) 4. INSTRUMENTS DEFINING THE RIGHTS OF SECURITY HOLDERS, INCLUDING INDENTURES A. Specimen forms of certificates for Common Stock of the Company (filed as an Exhibit to Registration Statement No. 2-74821, dated December 16, 1981, and is incorporated herein by reference) B. Articles of Incorporation of the Company, as amended through October 13, 1994, incorporating all amendments thereto subsequent to December 31, 1993 (filed as an Exhibit to Form 10-K for the year ended December 31, 1994, and is incorporated herein by reference) 10. MATERIAL CONTRACTS A. Conformed copy of Development and Marketing Agreement between International Business Machines Corporation and Policy Management Systems Corporation, dated July 26, 1989 (File No. 0-10175 - filed under cover of Form SE filed on September 29, 1989, and is incorporated herein by reference) B. Policy Management Systems Corporation 1989 Stock Option Plan (File No. 0-10175 - filed under cover of Form SE on March 22, 1991, and is incorporated herein by reference) C. Deferred Compensation Agreement with G. Larry Wilson (filed as an Exhibit to Form 10-K for the year ended December 31, 1993, and is incorporated herein by reference) D. Employment Agreement with Stephen G. Morrison (filed as an Exhibit to Form 10-Q for the quarter ended March 31, 1994, and is incorporated herein by reference) E. Stock Option/Non-Compete Agreement with Stephen G. Morrison (filed as an Exhibit to Form 10-Q for the quarter ended March 31, 1994, and is incorporated herein by reference) F. Employment Agreement with Timothy V. Williams (filed as an Exhibit to Form 10-K for the year ended December 31, 1994, and is incorporated herein by reference) G. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-Q for the quarter ended September 30, 1992, and is incorporated herein by reference) H. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-Q for the quarter ended September 30, 1994, and is incorporated herein by reference) I. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-K for the year ended December 31, 1994, and is incorporated herein by reference) J. Policy Management Systems Corporation 1993 Long-Term Incentive Plan for Executives (filed as an Exhibit to Form 10-K for the year ended December 31, 1994, and is incorporated herein by reference) K. First Amendment to the Policy Management Systems Corporation 1989 Stock Option Plan (filed as an Exhibit to Form 10-K for the year ended December 31, 1994, and is incorporated herein by reference) L. Fourth Amendment to the Policy Management Systems Corporation 1989 Stock Option Plan (filed as an Exhibit to Form 10-Q for the quarter ending March 31, 1995, and is incorporated herein by reference) M. Second and Third Amendments to the Policy Management Systems Corporation 1989 Stock Option Plan (filed as an Exhibits and to Form 10-Q for the quarter ended June 30, 1995, and is incorporated herein by reference) N. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-Q for the quarter ended June 30, 1995, and is incorporated herein by reference) O. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-K for year ended December 31, 1995, and is incorporated herein by reference) P. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-K for year ended December 31, 1995, and is incorporated herein by reference) Q. Stock Option/Non-Compete Agreement with Timothy V. Williams dated February 1, 1994 (filed as an Exhibit to Form 10-K for year ended December 31, 1995, and is incorporated herein by reference) R. Stock Option/Non-Compete Agreement with Timothy V. Williams dated May 10, 1995 (filed as an Exhibit to Form 10-K for year ended December 31, 1995, and is incorporated herein by reference) S. Registration Rights Agreement, dated March 8, 1996, between Policy Management Systems Corporation and Continental Casualty Company (filed as an Exhibit to Form 10-Q for the quarter ended March 31, 1996, and is incorporated herein by reference) T. Shareholders Agreement dated March 8, 1996 between Policy Management Systems Corporation and Continental Casualty Company (filed as an Exhibit to Form 10-Q for the quarter ended March 31, 1996, and is incorporated herein by reference) U. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-Q for the quarter ended June 30, 1996, and is incorporated herein by reference) V. Employment Agreement Form dated November 7, 1996 for Messrs. Morrison and Williams together with a schedule identifying particulars for each executive officer (filed as an Exhibit to Form 10-K for year ended December 31, 1996 and is incorporated herein by reference) W. Stock Option/Non-Compete Agreement with Stephen G. Morrison dated October 22, 1996 (filed as an Exhibit to Form 10-K for year ended December 31, 1996 and is incorporated herein by reference) X. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each executive officer (filed as an Exhibit to Form 10-Q for the quarter ended March 31, 1997 and is incorporated herein by reference) Y. Form of Amendment No. 1 to the Employment Agreements with Messrs. Morrison and Williams, together with schedule identifying particulars for each executive officer (filed as an Exhibit to Form 10Q for Quarter ended June 30, 1997 and is incorporated herein by reference) Z. Form of Employment Agreements with Messrs. Wilson and Bailey, together with schedule identifying particulars for each executive officer (filed as an Exhibit to Form 10-Q for Quarter ending September 30, 1997 and is incorporated herein by reference) AA. Credit Agreement dated as of August 8, 1997 among Policy Management Systems Corporation, the Guarantors Party hereto, Bank of America National Trust and Savings Association and the Other Financial Institution Party Hereto (filed as an Exhibit to Form 10-Q for Quarter ending September 30, 1997 and is incorporated herein by reference) BB. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to the Form 10Q for the quarter ended March 31, 1998, and is incorporated herein by reference) CC. Policy Management Systems Corporation Restricted Stock Ownership Plan (filed as an Exhibit to Form 10-Q for Quarter ended September 30, 1998 and is incorporated herein by reference) DD. Form of Restricted Stock Award Agreement dated August 11, 1998 with Messrs. Berkeley, Feddersen, Palms, Sargent, Seibels and Trub (filed as an Exhibit to Form 10-Q for Quarter ended September 30, 1998 and is incorporated herein by reference) EE. Employment Agreement with Michael W. Risley dated February 23, 1999, effective November 10, 1998 (filed as an Exhibit to Form 10-K for the year ended December 31, 1998 and is incorporated herein by reference) FF. Form of Restricted Stock Award Agreement dated March 1, 1999 with Messrs. Berkeley, Feddersen, Palms, Sargent, Seibels and Trub (filed as an Exhibit to Form 10-Q for Quarter ending March 31, 1999 and is incorporated herein by reference) GG. Form of Restricted Stock Award Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-Q for Quarter ending March 31, 1999 and is incorporated herein by reference) HH. Stock Option/Non-Compete Form Agreement for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-Q for Quarter ending June 30, 1999 and is incorporated herein by reference) II. Stock Option/Non-Compete Form Agreement with Michael W. Risley dated May 11, 1999 (filed as an Exhibit to Form 10-Q for Quarter ending June 30, 1999 and is incorporated herein by reference) JJ. Form of 1999 Bonus Plan for named executive officers together with schedule identifying particulars for each named executive officer (filed as an Exhibit to Form 10-Q for Quarter ending June 30, 1999 and is incorporated herein by reference) KK. Promissory Note dated July 21, 1999 between Policy Management Systems Corporation and First Union National Bank (filed herewith) 27. FINANCIAL DATA SCHEDULE A. Filed herewith