1 Form 10-Q SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 For Quarter Ended March 31, 1999 Commission file number 2-80466 Norwest Financial, Inc. (Exact name of registrant as specified in its charter) Iowa 42 1186565 (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification No.) 206 Eighth Street, Des Moines, Iowa 50309 (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code (515) 243-2131 Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes X No . Indicate the number of shares outstanding of each of the issuer's classes of common stock, as of the latest practicable date. Common Stock (without par value): 1,000 shares outstanding as of May 13, 1999. The registrant meets the conditions set forth in General Instruction H(1)(a) and (b) of Form 10-Q and is therefore filing this Form with the reduced disclosure format. 2 PART I. FINANCIAL INFORMATION NORWEST FINANCIAL, INC. Consolidated Balance Sheets (Unaudited) (Thousands of Dollars) March 31, December 31, Assets 1999 1998 Cash and cash equivalents $ 169,017 $ 139,184 Securities available-for-sale 1,223,802 1,203,500 Finance receivables 8,283,015 8,270,227 Less allowance for credit losses 357,213 350,984 Finance receivables - net 7,925,802 7,919,243 Notes receivable - affiliates 442,043 499,123 Property and equipment (at cost, less accumulated depreciation of $139,035 for 1999 and $135,105 for 1998) 210,604 187,695 Deferred income taxes 68,433 60,717 Other receivables from affiliates 17,796 Other assets 424,242 506,745 Total assets $10,481,739 $10,516,207 See accompanying notes to consolidated financial statements. 3 NORWEST FINANCIAL, INC. Consolidated Balance Sheets (Unaudited) (Thousands of Dollars) March 31, December 31, Liabilities and Stockholder's Equity 1999 1998 Loans payable - short-term: Commercial paper $2,662,031 $2,662,321 Affiliates 251,363 194,453 Other 47,478 237,467 Unearned insurance premiums and commissions 131,689 132,793 Insurance claims and policy reserves 30,377 29,750 Accrued interest payable 105,546 96,482 Other payables to affiliates 44,173 Other liabilities 331,696 280,737 Senior long-term debt 5,334,022 5,272,818 Total liabilities 8,894,202 8,950,994 Stockholder's equity: Common stock without par value (authorized 1,000 shares, issued and outstanding 1,000 shares) 3,855 3,855 Additional paid in capital 196,697 189,438 Retained earnings 1,382,145 1,362,370 Accumulated other comprehensive income, net of income taxes 4,840 9,550 Total stockholder's equity 1,587,537 1,565,213 Total liabilities and stockholder's equity $10,481,739 $10,516,207 See accompanying notes to consolidated financial statements. 4 NORWEST FINANCIAL, INC. Consolidated Statements of Income (Unaudited) (Thousands of Dollars) Three Months Ended March 31, 1999 1998 Income: Finance charges and interest $399,160 $356,463 Insurance premiums and commissions 30,422 39,985 Other income 56,013 50,703 Total income 485,595 447,151 Expenses: Operating expenses 189,567 164,240 Interest and debt expense 124,863 114,350 Provision for credit losses 68,082 67,176 Insurance losses and loss expenses 10,985 10,788 Total expenses 393,497 356,554 Income before income taxes 92,098 90,597 Income taxes 32,335 31,907 Net income $59,763 $58,690 See accompanying notes to consolidated financial statements. 5 NORWEST FINANCIAL, INC. Consolidated Statements of Comprehensive Income (Unaudited) (Thousands of Dollars) Three Months Ended March 31, 1999 1998 Net income $59,763 $58,690 Other comprehensive income, before income taxes: Unrealized gains (losses) on securities available-for-sale: Unrealized gains (losses) arising during the period (5,296) 8,265 Less: reclassification adjustment for net gains included in net income 2,764 1,569 (8,060) 6,696 Foreign currency translation adjustment 966 474 Other comprehensive income (loss) before income taxes (7,094) 7,170 Income tax expense (benefit) related to unrealized gains (losses) on securities available-for-sale (2,384) 2,250 Other comprehensive income (loss), net of income taxes (4,710) 4,920 Comprehensive income $55,053 $63,610 See accompanying notes to consolidated financial statements. 6 NORWEST FINANCIAL, INC. Consolidated Statements of Cash Flows (Unaudited) (Thousands of Dollars) Three Months Ended March 31, 1999 1998 Cash flows from operating activities: Net income $ 59,763 $ 58,690 Adjustments to reconcile net income to net cash flows from operating activities, net of effect of contributed subsidiaries: Provision for credit losses 68,082 67,176 Depreciation and amortization 13,669 10,961 Deferred income taxes (4,752) 1,304 Other receivables from affiliates (16,709) Other assets (1,228) 9,065 Unearned insurance premiums and commissions (1,104) (9,061) Insurance claims and policy reserves 627 2,494 Accrued interest payable 9,064 6,950 Other payables to affiliates (44,173) 32,759 Other liabilities 49,971 78,748 Net cash provided by operating activities 133,210 259,086 Cash flows from investing activities: Finance receivables: Principal collected 1,846,342 1,535,671 Receivables originated or purchased (1,910,637) (1,728,930) Proceeds from sales of securities 18,672 27,462 Proceeds from maturities of securities 43,625 37,990 Purchases of securities (90,659) (101,859) Net additions to property and equipment (25,250) (20,817) Net decrease in notes receivable - affiliates, net of effect of contributed subsidiaries 35,556 5,550 Cash and cash equivalents of contributed subsidiaries received 1,002 Other 101,341 159,222 Net cash provided (used) by investing activities 19,992 (85,711) Cash flows from financing activities: Net decrease in loans payable - short term (133,369) (183,252) Proceeds from issuance of senior long-term debt 350,000 70,446 Repayment of senior long-term debt (300,000) (3,724) Dividends paid (40,000) Net cash used by financing activities (123,369) (116,530) Net increase in cash and cash equivalents 29,833 56,845 Cash and cash equivalents beginning of period 139,184 94,600 Cash and cash equivalents end of period $169,017 $ 151,445 See accompanying notes to consolidated financial statements. 7 NORWEST FINANCIAL, INC. Consolidated Statements of Stockholder's Equity (Unaudited) (Thousands of Dollars) Accumulated Other Comprehensive Income (Loss) Unrealized Gains Additional Foreign on Securities Common Paid In Retained Currency Available- Stock Capital Earnings Translation for-Sale Total Balance, December 31, 1997 $3,855 $185,410 $1,167,418 $ (8,757) $15,864 $1,363,790 Comprehensive income: Net income 58,690 58,690 Other 474 4,446 4,920 Balance, March 31, 1998 $3,855 $185,410 $1,226,108 $ (8,283) $20,310 $1,427,400 Balance, December 31, 1998 $3,855 $189,438 $1,362,370 $(13,530) $23,080 $1,565,213 Comprehensive income: Net income 59,763 59,763 Other 966 (5,676) (4,710) Contributed subsidiaries 7,259 12 7,271 Dividends (40,000) (40,000) Balance, March 31, 1999 $3,855 $196,697 $1,382,145 $(12,564) $17,404 $1,587,537 See accompanying notes to consolidated financial statements. 8 NORWEST FINANCIAL, INC. Notes to Consolidated Financial Statements (Unaudited) The accompanying unaudited consolidated financial statements and notes have been prepared in accordance with the accounting policies set forth in Norwest Financial, Inc.'s 1998 Annual Report on Form 10-K and should be read in conjunction with the Notes to Consolidated Financial Statements therein. In the opinion of management, all adjustments (none of which were other than normal recurring accruals) necessary to present fairly the financial statements for the periods presented have been included. 1. Principles of Consolidation. The consolidated financial statements include the accounts of Norwest Financial, Inc. (the "Company") and subsidiaries (collectively, "Norwest Financial"). Intercompany accounts and transactions are eliminated. The Company is a wholly-owned subsidiary of Norwest Financial Services, Inc. (the "Parent") which is a wholly-owned subsidiary of Wells Fargo & Company ("Wells Fargo"). 2. Dividend Restrictions. Certain long-term debt instruments restrict payment of dividends on and acquisitions of the Company's common stock. In addition, such debt instruments and the Company's bank credit agreements contain certain requirements as to maintenance of net worth (as defined). Approximately $938 million of consolidated stockholder's equity was unrestricted at March 31, 1999. 3. Other Income. Income from affiliates was $12.1 million and $14.8 million for the three months ended March 31, 1999 and 1998, respectively. Interest and dividends from securities available-for-sale and cash equivalents were $18.6 million and $17.8 million for the three months ended March 31, 1999 and 1998, respectively. 4. Reclassifications. Certain amounts in the 1998 financial statements have been reclassified to conform to the presentation used in the 1999 financial statements. 9 NORWEST FINANCIAL, INC. Notes to Consolidated Financial Statements (Unaudited) 5. Finance Receivables. Finance receivables are as follows: March 31, December 31, (In Thousands) 1999 1998 United States consumer finance: Loans secured by real estate $2,004,927 $1,889,410 Loans not secured by real estate 1,088,195 1,124,381 Total loans 3,093,122 3,013,791 Sales finance contracts 1,145,337 1,191,675 Credit cards 476,966 489,131 Total United States consumer finance 4,715,425 4,694,597 Canadian consumer finance: Loans secured by real estate 75,327 71,011 Loans not secured by real estate 401,085 390,612 Total loans 476,412 461,623 Sales finance contracts 435,454 474,924 Credit cards 8,470 7,608 Total Canadian consumer finance 920,336 944,155 Automobile finance 2,029,542 2,022,813 Other 617,712 608,662 Total finance receivables $8,283,015 $8,270,227 10 NORWEST FINANCIAL, INC. Notes to Consolidated Financial Statements (Unaudited) 6. Allowance for Credit Losses. The analysis of the allowance for credit losses is as follows: Three Months Ended March 31, (In Thousands) 1999 1998 Allowance for credit losses beginning of period $350,984 $297,800 Provision for credit losses charged to expense 68,082 67,176 Write-offs (76,101) (78,892) Recoveries 14,248 12,632 Allowance related to receivables contributed or acquired 6,627 Allowance for credit losses end of period $357,213 $305,343 7. Statements of Consolidated Cash Flows. The Company and its subsidiaries consider highly liquid debt instruments purchased with an original maturity of three months or less to be cash equivalents. Supplemental disclosure of certain cash flow information is presented below: Three Months Ended March 31, (In Thousands) 1999 1998 Cash paid (refunded) for: Interest $116,184 $109,499 Income taxes 73,140 (1,967) 11 NORWEST FINANCIAL, INC. Notes to Consolidated Financial Statements (Unaudited) 8. Segment Information. The Company has three reportable segments: U.S. consumer finance, Canadian consumer finance, and automobile finance. The Company's operating segments are determined by product type and geography. U.S. consumer finance operations make loans to individuals and purchase sales finance contracts through 763 consumer finance branches in 46 states, Guam, Saipan, and Puerto Rico. The U.S. consumer finance segment also issues credit cards through two banking subsidiaries. Canadian consumer finance operations make loans to individuals and purchase sales finance contracts through 148 consumer finance branches in the 10 provinces. Automobile finance operations specialize in purchasing sales finance contracts directly from automobile dealers and making loans secured by automobiles through 221 branches in 33 states and Puerto Rico. Results from insurance operations are included in the appropriate segment. Selected quarterly financial information for each segment is shown below: (In Thousands) U.S. Canadian Three Months Ended Consumer Consumer Automobile March 31, 1999: Finance Finance Finance Other* Eliminations Total Finance charges and interest $224,571 $57,311 $95,568 $21,710 $ $399,160 Intersegment income 11,397 (11,397) Total income 282,577 62,932 100,021 51,462 (11,397) 485,595 Net income 35,049 7,526 11,551 5,637 59,763 Three Months Ended March 31, 1998: Finance charges and interest 226,156 38,858 73,605 17,844 356,463 Intersegment income 12,673 (12,673) Total income 287,398 43,593 77,390 51,443 (12,673) 447,151 Net income 31,568 6,418 5,951 14,753 58,690 * Information from other segments below the quantitative threshold are attributable to commercial finance operations, information services operations, several miscellaneous insurance companies and operations in Argentina. 12 NORWEST FINANCIAL, INC. Notes to Consolidated Financial Statements (Unaudited) 9. Business Combinations. Effective January 1, 1999, the Parent made a capital contribution, without consideration, to the Company of the issued and outstanding shares of capital stock of Aman Collection Service, Inc. and Aman Collection Service 1, Inc. (collectively referred to as "Aman"). This capital contribution was accounted for as a merger of interests under common control. Aman's headquarters are in Aberdeen, South Dakota and its principal business is collection services. Effective January 21, 1999, the Parent made a capital contribution, without consideration, to the Company of the assets (along with and subject to the liabilities) and other related leasehold or property interests or rights formerly held by Mid-Penn Consumer Discount Company ("Mid-Penn"). Immediately preceding the capital contribution, Mid-Penn had merged with and into the Parent, and the Parent was the surviving corporation. This capital contribution was accounted for as a merger of interests under common control. Mid-Penn's headquarters were in Philadelphia, Pennsylvania and its principal business was consumer finance. Mid-Penn had finance receivables outstanding of $10 million at the time of the merger into the parent. 13 NORWEST FINANCIAL, INC. Management's Discussion and Analysis of Financial Condition and Results of Operations Statements made in Management's Discussion and Analysis may be forward- looking and are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements address management's present expectations about future performance and involve inherent risks and uncertainties. A number of important factors (some of which are beyond the Company's control) could cause actual results to differ materially from those in the forward- looking statements. Those factors include the economic environment, competition, products and pricing in the geographic and business areas in which the Company conducts its operations, prevailing interest rates, changes in government regulations and policies affecting financial services companies, credit quality and credit risk management, acquisitions, and integration of acquired businesses. Norwest Financial's total income (revenue) increased 9% for the first three months ($485.6 million in the first three months of 1999 compared with $447.2 million in the first three months of 1998). Income from finance charges and interest increased 12% for the first three months ($399.2 million in the first three months of 1999 compared with $356.5 million in the first three months of 1998). Changes in income from finance charges and interest result primarily from (1) changes in the amount of finance receivables outstanding and (2) changes in the rate of charge on those receivables. In total, average finance receivables outstanding in the first three months of 1999 increased 17% from the first three months of 1998; average U.S. consumer finance receivables outstanding increased 4%, average Canadian consumer finance receivables outstanding increased 51%, average automobile finance receivables outstanding increased 41%, and average other finance receivables outstanding increased 24%. Three Months Ended March 31, Rate of charge on finance receivables: 1999 1998 U.S. consumer finance 19.08% 19.90% Canadian consumer finance 24.57 25.23 Automobile finance 18.85 20.54 Other 14.30 14.51 Total 19.29 20.12 14 NORWEST FINANCIAL, INC. Management's Discussion and Analysis of Financial Condition and Results of Operations, Continued The increases in income from finance charges and interest was due primarily to growth in average receivables outstanding. This was offset in part by the decline in the rate of charge. Growth in average receivables for all categories was due primarily to various acquisitions combined with regular business activity. The majority of the increase in Canadian consumer finance average receivables was due to the acquisition of T. Eaton Acceptance Co. Limited and National Retail Credit Services Limited, effective April 21, 1998. The majority of the increase in automobile finance average receivables was due to the capital contribution by the Parent to the Company, of the issued and outstanding shares of capital stock of Reliable Financial Services, Inc., effective June 30, 1998, along with the acquisition of automobile sales finance contracts from Sunstar Acceptance Corporation, a division of NationsBank, in October 1998. The majority of the increase in other average receivables was due to significant receivable growth of Norwest Financial Preferred Capital, Inc., a subsidiary of the Company which began rediscounting to commercial entities in 1997. Changes in the earned rates of charge were due to changes in prevailing market rates combined with a change in the portfolio mix. Insurance premiums and commissions decreased 24% ($30.4 million in the first three months of 1999 compared with $40.0 million in the first three months of 1998.) The decreases were primarily due to decreases in insurance premiums and commissions on multiple peril crop insurance. Multiple peril crop insurance is a government-sponsored program. The Company's profit or loss from its multiple peril crop insurance is determined after the crop season ends on the basis of a profit sharing formula established by law and the Risk Management Agency, a division of the United States Department of Agriculture. The profit or loss on multiple peril crop insurance is primarily recognized in the third and fourth quarters of the calendar year. This profit sharing formula requires estimates to be made as to the amount of premiums and losses that will be allocated to the Company by the Risk Management Agency. The actual amounts are received from the Risk Management Agency in the following quarter and any difference is recorded in that quarter. Insurance losses and loss expenses increased 2% ($11.0 million in the first three months of 1999 compared with $10.8 million in the first three months of 1998.) Other income increased 10% ($56.0 million in the first three months of 1999 compared with $50.7 million in the first three months of 1998). The increase in other income was due primarily to collection service income of Aman, which was contributed to the Company by the Parent effective January 1, 1999. 15 NORWEST FINANCIAL, INC. Management's Discussion and Analysis of Financial Condition and Results of Operations, Continued Operating expenses increased 15% ($189.6 million in the first three months of 1999 compared with $164.2 million in the first three months of 1998). The increase was due primarily to increases in employee compensation and benefits and other costs relating to business expansion, including various acquisitions after the first quarter of 1998. Interest and debt expense increased 9% ($124.9 million in the first three months of 1999 compared with $114.4 million in the first three months of 1998). Changes in interest and debt expense result primarily from (1) changes in the amount of borrowings outstanding and (2) changes in the cost of those borrowings. Average total outstanding borrowings in the first three months of 1999 increased 11% from the first three months of 1998. Three Months Ended March 31, Costs of funds: 1999 1998 Short-term 5.14% 5.62% Long-term 6.64 6.74 Total 6.14 6.44 Changes in average debt outstanding generally correspond to changes in average finance receivables outstanding combined with the change in notes receivable - affiliates. Average finance receivables and notes receivable - affiliates increased 11% from the first three months of 1998. Provision for credit losses increased 1% ($68.1 million in the first three months of 1999 compared with $67.2 million in the first three months of 1998). Net write-offs decreased 7% in the first three months of 1999. Three Months Ended March 31, Net write-offs, not annualized, as a percentage of average net receivables outstanding: 1999 1998 U.S. consumer finance .63% .85% Canadian consumer finance 1.10 .94 Automobile finance 1.07 1.47 Other .05 .18 Total .75 .93 16 NORWEST FINANCIAL, INC. Management's Discussion and Analysis of Financial Condition and Results of Operations, Continued During 1999 the provision for credit losses exceeded net write-offs by $6.2 million. At March 31, 1999, the Company had an allowance for credit losses of $357.2 million (4.31% of receivables) compared with $351.0 million (4.24% of receivables) at December 31, 1998. There were no material changes in estimation methods and assumptions during 1999 and 1998. Non-accrual automobile and commercial receivables were $27.4 million at March 31, 1999 compared with $32.5 million at December 31, 1998. In addition, finance receivables outstanding which were more than three payments contractually delinquent and which were still accruing interest were $122.7 million at March 31, 1999 compared with $123.7 million at December 31, 1998. Management believes the allowance for credit losses at March 31, 1999, is adequate to absorb expected losses in the finance receivables portfolio. Income taxes increased 1% ($32.3 million in the first three months of 1999 compared with $31.9 million in the first three months of 1998). Income before income taxes increased 2% ($92.1 million in the first three months of 1999 compared with $90.6 million in the first three months of 1998.) The effective tax rate was 35.1% for the first three months of 1999 compared with 35.2% for the first three months of 1998. The Company maintains bank lines of credit and revolving credit agreements to provide an alternative source of liquidity to support the Company's commercial paper borrowings. At March 31, 1999, lines of credit and revolving credit agreements totaling $1,827 million were being maintained at 32 domestic and international banks; the entire amount was available on that date. Additionally, the Company's bank subsidiaries, Dial Bank and Dial National Bank, have access to federal funds borrowings. At March 31, 1999, federal funds availability at the two banks was $378 million. The Company and a Canadian subsidiary obtain long-term debt capital primarily from the issuance of debt securities to the public through underwriters on a firm-commitment basis and the issuance of debt securities to institutional investors. The Company and a Canadian subsidiary also obtain long-term debt from the issuance of medium-term notes (which have maturities ranging from nine months to 30 years) through underwriters (acting as agent or principal). The Company anticipates the continued availability of borrowed funds, at prevailing interest rates, to provide for Norwest Financial's growth in the foreseeable future. Funds are also generated internally from payments of principal and interest on Norwest Financial's finance receivables. 17 NORWEST FINANCIAL, INC. Management's Discussion and Analysis of Financial Condition and Results of Operations, Continued During 1998 and 1999, Norwest Financial continued with its company-wide project to prepare Norwest Financial's systems for Year 2000 compliance. The Year 2000 issue relates to computer systems that use two digits rather than four to define the applicable year and whether such systems will properly process information when the year changes to 2000. "Systems" include all hardware, networks, system and application software, and commercial "off the shelf" software, and embedded technology such as properties/date impacted processors in automated systems such as elevators, telephone systems, security, heating and cooling systems and others. Priority is given to "mission critical" systems. A system is considered "mission critical" if it is vital to the successful continuation of a core business activity. The implementation of Norwest Financial's Year 2000 readiness project is divided into four principal phases: Phase I requires a comprehensive assessment and inventory of all applicable software, system hardware devices, data and voice communication devices and other embedded technology to determine Year 2000 vulnerability and risk; Phase II requires date detection on systems intended to determine which systems must be remediated and which systems are compliant and require testing only, determination of the resources and costs, and the development of schedules and high level testing plans and schedules for the repair, replacement and/or retirement of systems that are determined not to be compliant. Phase III requires repair, replacement and/or retirement of systems that are determined not to be Year 2000 compliant, and planning the integration testing for those systems that have interfaces with other systems both internal and external to Norwest Financial, such as customers/suppliers; and Phase IV requires integration testing on applicable systems to validate that interfaces are Year 2000 compliant and contingency planning. 18 NORWEST FINANCIAL, INC. Management's Discussion and Analysis of Financial Condition and Results of Operations, Continued Norwest Financial may be affected by the Year 2000 compliance issues of governmental agencies, business and other entities who provide data to, or receive data from, Norwest Financial, and by entities, such as borrowers, vendors, customers and business partners, whose financial condition or operational capability is significant to Norwest Financial. Norwest Financial's Year 2000 project also includes assessing the Year 2000 readiness of certain customers, borrowers, vendors, business partners, counterparties and governmental entities and the testing of major external interfaces with third parties which Norwest Financial has determined are critical. Norwest Financial is primarily engaged in the consumer and automobile finance business. The average balance outstanding with any individual customer is not significant. As a result Norwest Financial does not plan to test the Year 2000 compliance of any borrowers. Norwest Financial has tested mainframe and mid-range software applications included in the company's systems. Norwest Financial is testing the Year 2000 compliance of its mission critical vendors. In addition, Norwest Financial is obtaining representations and warranties of the Year 2000 compliance of its major vendors. In addition to assessing the readiness of these external parties, Norwest Financial is developing contingency plans which will include recovery plans and alternatives to mitigate the effects of counterparties whose own failure to properly address Year 2000 issues may adversely impact Norwest Financial's ability to perform mission critical functions. These contingency plans are currently being developed and are expected to be substantially completed by June 30, 1999. The contingency plans will be validated and subject to review by a qualified independent party. Specific plans for the turn of the century event, December 31, 1999 through January 3, 2000 will be completed and tested during the third quarter of 1999. The Company has used independent verification and validation processes in determining its Year 2000 compliance. The Company did not rely on automated tools for verification and validation. Norwest Financial has substantially completed Phases I, II, and III of its Year 2000 project. Phase IV for all mission critical systems is anticipated to be completed by June 30, 1999. In the area of embedded technology, or non-information technology systems, Norwest Financial has completed Phases I, II and III of the Year 2000 project. The Company believes all mission critical embedded technology is Year 2000 compliant. Through March 31, 1999, Norwest Financial has incurred charges of $4.8 million related to its Year 2000 project. This represents less than 10% of its information technology budget. Charges include $3.2 million related to the cost of internal staff redeployed to the Year 2000 project, as well as $.5 million for external consulting costs and $1.1 million for costs of accelerated replacement of hardware and software due to Year 2000 issues. Norwest Financial currently estimates that its total cost for the Year 2000 project will be $5.3 million. The redeployment of internal staff has not delayed other information technology projects, and thus will not have an impact on the financial condition or results of operations. 19 NORWEST FINANCIAL, INC. Management's Discussion and Analysis of Financial Condition and Results of Operations, Continued The foregoing paragraphs contain a number of forward-looking statements. These statements reflect management's best current estimates, which were based on numerous assumptions about future events, including the continued availability of certain resources, representations received from third party service providers and other third parties, and additional factors. There can be no guarantee that these estimates, including Year 2000 costs, will be achieved, and actual results could differ materially from those estimates. A number of important factors could cause management's estimates and the impact of the Year 2000 issue to differ materially from what is described in the forward-looking statements contained in the above paragraphs. Those factors include, but are not limited to, uncertainties in the costs of hardware and software, the availability and cost of programmers and other systems personnel, inaccurate or incomplete execution of the phases, ineffective remediation of computer code and the ability of Norwest Financial's customers, vendors, competitors and counterparties to effectively address the Year 2000 issue. If Year 2000 issues are not adequately addressed by Norwest Financial and significant third parties, Norwest Financial's business, results of operations and financial position could be materially adversely affected. Failure of certain vendors to be Year 2000 compliant could result in disruption of important services upon which Norwest Financial depends, including, but not limited to, such services as telecommunications, electrical power and data processing. The failure of loan customers to properly prepare for the Year 2000 could also result in increases in problem loans and credit losses in future years. Notwithstanding Norwest Financial's efforts, there can be no assurance that Norwest Financial or significant third party vendors or other significant third parties will adequately address their Year 2000 issues. Norwest Financial is continuing to assess the Year 2000 readiness of third parties but does not know at this time whether the failure of third parties to be Year 2000 compliant will have a material effect on results of operations, liquidity and financial condition. The forward-looking statements made in the foregoing Year 2000 discussion speak only as of the date on which such statements are made, and Norwest Financial undertakes no obligation to update any forward- looking statement to reflect events or circumstances after the date on which such statement is made to reflect the occurrence of unanticipated events. 20 PART II. OTHER INFORMATION NORWEST FINANCIAL, INC. Item 5. Other Information RATIOS OF EARNINGS TO FIXED CHARGES The following table sets forth the ratios of earnings to fixed charges of Norwest Financial, Inc. and its subsidiaries for the periods indicated: Three Months Ended Years Ended December 31, March 31, 1999 1998 1997 1996 1995 1994 1.72 1.72 2.00 2.11 2.13 2.26 The ratios of earnings to fixed charges have been computed by dividing net earnings plus fixed charges and income taxes by fixed charges. Fixed charges consist of interest and debt expense plus one-third of rentals (which is deemed representative of the interest factor). Item 6. Exhibits and Reports on Form 8-K. (a) Exhibits: Exhibit (12) Computation of ratios of earnings to fixed charges for the years ended December 31, 1998, 1997, 1996, 1995 and 1994 and the three months ended March 31, 1999. (b) Reports on 8-K Two reports on Form 8-K were filed during the quarter for which this report is filed. Accordingly, the following information is furnished: A Form 8-K Current Report dated January 21, 1999 was filed, pursuant to Item 5. (Other Events), to place on file a copy of the Press Release issued on January 21, 1999 announcing the consolidated financial results of Norwest Financial, Inc. ("NFI") and its subsidiaries for the year ended December 31, 1998. A Form 8-K Current Report dated March 5, 1999 was filed (i) to report, pursuant to Item 4. (Change in Registrant's Certifying Accountant), that the Board of Directors of NFI dismissed Deloitte & Touche LLP and approved the selection of KPMG Peat Marwick LLP as NFI's independent accountants for the year ending December 31, 1999 and (ii) to place on file a copy of the March 5, 1999 letter of Deloitte & Touche LLP to the Securities and Exchange Commission pursuant to Item 304 (a) (3) of Regulation S-K. 21 S I G N A T U R E S Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. NORWEST FINANCIAL, INC. Date: May 13, 1999 By \S\ Eric Torkelson Eric Torkelson Senior Vice President and Controller (Principal Accounting Officer)