GENERIC REGISTERED TELEPHONE PROXY VOTING SERVICE DIALOGUE 1-800-690-6903
DIALOGUE TYPE OF
NUMBER DIALOGUE DIALOGUE
- -------- -------- --------
1) Greeting 1 Hello. Thank you for calling the Telephone Proxy Voting
Service.
- Go to dialogue #2.
2) Greeting 2 Press one if you are calling from a touch-tone phone and
have your Proxy Form in front of you.
Enter '1'
- Go to dialogue #3.
Enter INVALID response. "Please call back when you have
your Proxy Form. Thank you for calling the Telephone Proxy
Voting Service. This concludes your transaction."
- Disconnect.
*When an INVALID RESPONSE of more than 1 digit is entered,
the caller is disconnected without a message.
Enter NOTHING. "Please call back when you have your Proxy
Form. Thank you for calling the Proxy Voting Service. This
concludes your transaction."
- Disconnect.
3) Let's Begin Let's Begin.
- Go to dialogue #4.
1
4) Enter CN Please enter the twelve digit Control Number located on the
Proxy Ballot.
Enter 12 VALID Control Number digits during or after
dialogue #'s 3 & 4.
- Go to dialogue #5.
Enter 12 INVALID Control Number digits during or after
dialogue #s 3 & 4. "Sorry, your Control Number is invalid."
- Go to dialogue #4.
-A third INVALID attempt triggers the 'Sorry Problems'
message and disconnects-.
Enter 1 to 11 INVALID digits/characters during or after
dialogue #s 3 & 4. "Sorry, your input was invalid."
- Go to dialogue #4.
-A third attempt triggers the 'Sorry Problems'
message and disconnects-.
Enter NOTHING. "I have not received your response". OR
"Sorry, your input was invalid."
- Go to dialogue #4
-A third NO RESPONSE triggers the 'Sorry Problems'
message and disconnects-.
5) Thank You Thank You.
When vote is in advance of the meeting date...
- Go to dialogue #6.
or
When vote is on the day of or passed the meeting date...
"Your vote cannot be accepted. It is the day of the meeting
or the vote is late."
- Go to dialogue #4.
2
6) Accept If you elect to vote as the Board of Directors recommends,
Default press one. If you elect to vote on directors and proposals
individually, press two.
Enter '1'.
- Go to dialogue #24.
Enter '2'.
- Go to dialogue #7.
Enter NOTHING or an INVALID response. "I have not received
your response." OR "Sorry, your input was invalid."
- Go to dialogue #6.
-A third NO RESPONSE or INVALID RESPONSE triggers the
'Sorry Problems' message and disconnects-.
3
DIALOGUES NUMBERED 7 THROUGH 15 AND 19 ARE ONLY REACHED WHEN THERE ARE NOMINEES
TO VOTE ON-AND CALLER ELECTS TO VOTE ON DIRECTORS AND PROPOSALS INDIVIDUALLY.
7) Nominee (1)There are zero nominees for this proxy vote.
Vote Go to dialogue #16.
**Dialogue
(1) or (2)
depending OR
on whether
there are
Nominees (2)If you wish to vote for all nominees, press one.
for this To withhold all nominees, press two.
proxy vote To withhold specific nominees, press three.
Enter '1'
- Go to dialogue #8.
Enter '2'
- Go to dialogue #9.
Enter '3'
- Go to dialogue #10.
Enter NOTHING or an INVALID response. "I have not received
your response." OR "Sorry, your input was invalid."
- Go to dialogue #7.
-A third NO RESPONSE or INVALID RESPONSE triggers the
'Sorry Problems' message and disconnects-.
4
8) For All You have voted for all nominees. If this is correct, press
Nominees one. If this is not correct, press two.
Enter '1'
- Go to dialogue #16.
Enter '2'
- Go to dialogue #7.
Enter NOTHING or an INVALID response. "I have not received
your response." OR "Sorry, your input was invalid."
- Go to dialogue #8.
-A third NO RESPONSE or INVALID RESPONSE triggers the
'Sorry Problems' message and disconnects-.
9) Withhold You have voted to withhold all nominees. If this is correct,
All Nominees press one. If this is not correct, press two.
Enter '1'
- Go to dialogue #16.
Enter '2'
- Go to dialogue #7.
Enter NOTHING or an INVALID response. "I have not received
your response." OR "Sorry, your input was invalid."
- Go to dialogue #9.
-A third NO RESPONSE or INVALID RESPONSE triggers the
'Sorry Problems' message and disconnects-.
5
10) Specific You have chosen to withhold Specific Nominees.
Nominee - Go to dialogue #11.
11) Enter Enter the two digit number that is in front of the name of
Nominee the nominee you wish to withhold. If you are finished,
enter zero zero.
Enter VALID two digit number between 1 and 10.
- Go to dialogue #12.
Enter VALID two digit number between 1 and 10 THAT WAS
PREVIOUSLY ENTERED-THEREFORE A DUPLICATE NOMINEE NUMBER.
- Go to dialogue #13.
Enter '00'.
- Go to dialogue #16.
Enter INVALID digit(s).
- Go to dialogue #14.
Enter NOTHING.
- Go to dialogue #16.
12 Verify You have entered Nominee Number.. If this is correct, press
Nominee one. If this is not correct, press two.
Enter '1'.
- Go to dialogue #15.
Enter '2'.
- Go to dialogue #15.
Enter NOTHING or an INVALID RESPONSE. "I have not received
your response." OR "Sorry, your input was invalid."
- Go to dialogue #12. --(Only "if ...correct, press one
- if...not correct, press two" is repeated.)
-A third NO RESPONSE or INVALID RESPONSE triggers
'Sorry Problems' message and disconnects-.
6
13) Dup You have already selected Nominee Number...
Nominee - Go to dialogue #15.
14) Invalid Your entry was invalid. The Nominee Number must be between
Nominee one and ten.
- Go to dialogue #15.
15) Another If you wish to withhold another nominee, enter the two digit
Nominee number that is in front of the name of the nominee you wish
to withhold. If you are finished, enter zero zero.
Enter VALID two digit number between 1 and 10 to withhold
another nominee.
- Go to dialogue #12.
Enter VALID two digit number between 1 and 10 THAT WAS
PREVIOUSLY ENTERED - THEREFORE A DUPLICATE NOMINEE NUMBER.
- Go to dialogue #13.
Enter '00'.
- Go to dialogue #16.
Enter VALID nominee number.
- Go to dialogue #14.
Enter NOTHING.
- Go to dialogue #16.
16) Proposal Proxy Voting continues with Proposal Voting.
Voting - Go to dialogue #17.
17) Proposal We are ready to accept your vote for Proposal...
Name - Go to dialogue #18.
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18) Proposal If you are voting for this proposal, press one. If you are
Vote voting against this proposal, press two. If you wish to
abstain, press three.
Enter '1', '2', '3', etc. (proposal numbers may vary) to
vote on a specific proposal.
- Go to dialogue #17 TO VOTE ON ANOTHER PROPOSAL.
- Go to dialogue #19 AFTER ALL THE PROPOSALS ARE VOTED.
Enter NOTHING or INVALID RESPONSE. "I have not received your
response." OR "Sorry, your input was invalid."
- Go to dialogue #17.
-A third NO RESPONSE or INVALID RESPONSE triggers
'Sorry Problems' message and disconnects-.
19) Nominee When there are NO NOMINEES....
Vote - Go to dialogue #20
Confirmation
When there ARE NOMINEES...
You have voted for all Nominees.
OR
You have voted to withhold all Nominees.
OR
You have voted to withhold Nominee...
- Go to dialogue #20.
20) For You have voted FOR Proposal...
Proposal
21) Against You have voted AGAINST Proposal...
Proposal
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22) Abstain You have voted to ABSTAIN from Proposal...
Proposal
Dialogues 20, 21, and 22 are repeated until all proposal
votes are verified
- Go to dialogue #23.
23) Confirm If this is correct, press one. If this is not correct,
press two. If you would like your vote repeated to you,
press three.
Enter '1'. "A vote has been recorded for Control
Number......"
- Go to dialogue #26
Enter '2'.
- Go to dialogue #6.
-A third entry of this response triggers the 'Too
Many Incorrect' message, followed by the 'Sorry
Problems' message and disconnects-.
Enter '3'.
- Go to dialogue #19.
Enter NOTHING or INVALID RESPONSE. "I have not receive
your response." OR "Sorry, your input was invalid."
- Go to dialogue #19, 20, 21, 22.
-A third NO RESPONSE or INVALID RESPONSE triggers
"Sorry, Problems' message and disconnects-.
24) Vote You have elected to vote as the Board of Directors
Recommend has recommended.
- Go to dialogue #25.
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25) Board Recommended elections include a vote to approve all
Recommends proposed nominees and a vote for proposals zero one, zero
two, zero four. If this is correct, press one. If this is
not correct, press two. If you would like your vote repeated
to you, press three.
Enter '1'. "A vote has been recorded for Control
Number...."
- Go to dialogue #26.
Enter '2'.
- Go to dialogue #6.
-A third entry of this response triggers the 'Too
Many Incorrects' message, followed by the 'Sorry
Problems' message and disconnects-.
Enter '3'.
- Go to dialogue #24.
Enter NOTHING or an INVALID RESPONSE. "I have not received
your response." OR "Sorry, your input was invalid."
- Go to dialogue #24.
-A third NO RESPONSE or INVALID RESPONSE triggers
'Sorry Problems' message and disconnects-.
10
26) Conclude If this concludes your business, press one. If you would
Business like to vote for another Proxy Election, press two.
Enter '1'.
- Go to dialogue #27.
Enter '2'.
- Go to dialogue #27.
Enter NOTHING or INVALID response. "I have not received your
response." OR "Sorry, your input was invalid."
- Go to dialogue #26.
-A third NO RESPONSE or INVALID RESPONSE triggers
'Sorry Problems' message and disconnects-.
27) Record All of your votes have been recorded by the Telephone
Votes Proxy Voting Service. Do not mail in your proxy card.
Keep it as a record of your vote.
- Go to dialogue #4 - IF VOTING FOR ANOTHER PROXY ELECTION
based on voter's response to dialogue #26.
- Go to dialogue #28 - IF NOT VOTING FOR ANOTHER PROXY
ELECTION based on voter's response to dialogue #26.
28) Thank Thank you for calling the Telephone Proxy Voting Service.
You This concludes your transaction.
- Disconnects
11
STANDARD DIALOGUES REPEATED UNDER VARIOUS CONDITIONS
The dialogue below are spoken under various circumstances. Generally, the
"Sorry Problems" dialogue is repeated on the third attempt to get valid
information.
TYPE OF
INSTRUCTION DIALOGUE
- ----------- --------
Sorry Problems We are sorry you are experiencing problems entering your
vote. Please call later and try again.
-NOTE
The "Sorry Problems" dialogue is generally repeated after
any combination of three INVALID RESPONSES OR NON RESPONSES
to a set of dialogues. This is followed by a disconnection.
Too Many You have made too many incorrect entries. Please call back
Incorrects when you have the correct information.
-NOTE
The "Too Many Incorrects" dialogue is generally repeated
when there are several changes and inconsistencies
responding to a set of dialogues. This is followed by the
"Sorry Problems" dialogue and a disconnection.
Invalid Input Sorry, your input was invalid.
Pause .5 [500 ms of silence] (Amount of pause time permitted between
caller's vote and continuation of telephone dialogue.