1996 annual report The CGI The Commerce Group, Inc. 211 Main Street, Webster, Massachusetts 01570 INDEX TO 1996 ANNUAL REPORT 												 	 Page Financial Highlights............................................ 1 Letter to Stockholders.......................................... 2 Management's Discussion and Analysis of Financial Condition and Results of Operations...................................... 4 Common Stock Price and Dividend Information..................... 15 Report of Management............................................ 16 Report of Independent Accountants............................... 17 Consolidated Balance Sheets at December 31, 1996 and 1995....... 18 Consolidated Statements of Earnings for the Years Ended December 31, 1996, 1995 and 1994............................... 19 Consolidated Statements of Stockholders' Equity for the Years Ended December 31, 1996, 1995 and 1994......................... 20 Consolidated Statements of Cash Flows for the Years Ended December 31, 1996, 1995 and 1994............................... 21 Notes to Consolidated Financial Statements...................... 22 Selected Consolidated Financial Data............................ 40 Management's Discussion of Supplemental Information on Insurance Operations........................................... 41 Directors....................................................... 46 Officers........................................................ 48 Stockholder Information......................................... 49 FINANCIAL HIGHLIGHTS (Dollars in Thousands, Except Per Share Amounts) 								 1996		1995	 	 1994 Net premiums written...........................	 $ 711,570 $ 603,421 $ 589,197 Earned premiums................................	 $ 668,716 $ 592,590 $ 572,053 Net investment income..........................	 77,402 71,313 62,901 Premium finance fees...........................	 9,713 19,420 18,497 Net realized investment gains (losses).........	 (7,574) 712 45,612 	Total revenues...........................	 $ 748,257 $ 684,035 $ 699,063 Earnings before income taxes...................	 $ 92,013 $ 149,742 $ 171,988 Income taxes...................................	 18,049 39,541 49,405 	Net earnings.............................	 $ 73,964 $ 110,201 $ 122,583 Net earnings per common share..................	 $ 2.04 $ 2.93 $ 3.23 Cash dividends paid per share.................. $ 0.81 $ 0.23 $ 0.15 Weighted average number of common shares outstanding..................................	 36,311,887 37,632,236 38,000,000 Total investments..............................	 $1,027,136 $1,044,113	 $ 899,546 Total assets...................................	 1,676,799 1,564,175	 1,382,226 Total liabilities..............................	 1,089,760 1,014,461	 968,637 Total stockholders' equity.....................	 587,039 549,714	 413,589 Total stockholders' equity per share...........	 16.28 14.96	 10.88 Certain Statutory Financial Ratios (Unaudited): Loss ratio...................................	 70.9% 62.0%	 64.6% Underwriting expense ratio...................	 27.1 29.0	 27.1 	Combined ratio...........................	 98.0% 91.0%	 91.7% Net premiums written to policyholders' surplus....................................	 153.1% 137.1%	 168.5% 1 THE COMMERCE GROUP, INC. 												 March 26, 1997 To Our Stockholders: 	In 1996, your Company experienced satisfactory financial results for the 21st consecutive year. From the very first day the funding of The Commerce Insurance Company was accomplished (April 3, 1972), through December 31, 1996, we have achieved underwriting profit of $202.6 million on total premiums written of $5.3 billion. This underwriting profit represents 3.9% of total premiums written. These results continue to stand out in a year that brought change and innovation to our industry. 	In Massachusetts, the personal automobile insurance industry saw the 1997 state mandated auto insurance rates drop for the third consecutive year this past January. Coupled with affinity group marketing programs and safe driver rate deviations, the Massachusetts marketplace has become extremely competitive. In spite of these conditions, your Company saw its share of the Massachusetts personal automobile market increase to 20.8% in 1996 versus 16.4% at the end of 1995. 	In California, Western Pioneer Insurance Company has completed its first full year as a subsidiary of The Commerce Insurance Company with stable results and a bright future. Plans have been implemented to strengthen the agency force and establish an attractive but competitive rate structure. 	Looking to the future, your Company was granted licenses in the states of Connecticut, Rhode Island and Vermont. In addition, applications were filed and are pending in the states of Maine and New Hampshire. Through new technology and internal operating systems, we envision beginning expansion into these states during the latter part of 1997. 	Through it all, your Company has continued to grow and prosper. The Commerce Insurance Company continues to be the largest writer of Massachusetts private passenger automobile insurance, as well as the second largest writer of Massachusetts homeowners insurance. Written premium, earned premium, investment income, total assets, total stockholders' equity and total stockholders' equity per share, as illustrated in the bar graph on the facing page, are all at new highs. For those of you who are interested in the details, I draw your attention to the pages in this report labeled "Management's Discussion and Analysis of Financial Condition and Results of Operations". Behind these numbers are an extremely dedicated group of people, both in Massachusetts and California: Our Policyholders (represented by over 738,000 policies in force); Agents (672); Employees (1,350); Officers (31); Directors (19); and of course, our Stockholders (over 3,800) not including our Employee Stock Ownership Plan participants who now number 1,385). 	Property-liability insurance remains a good business to be in--and The Commerce Group, Inc. will continue its efforts to be one of the most profitable long-term players. Your Company's management continues to believe that owners' interests are its primary constituency. 	Our sincere thanks to those who have helped in this building process--especially our Agents, Employees, Officers and Board of Directors. This diverse force of committed, ethical and professional people will continue to build on our past successes and look to the future with excitement and opportunity. Their individual creativity, energy and professionalism will continue to serve our shareholders well. 	Your comments or questions regarding this report, or The Commerce Group, Inc. affairs in general, are solicited as always, at any time. 									 Arthur J. Remillard, Jr. 									 President Caring in everything we do. 2 The bar graph on page 3 illustrates the Company's annual total stockholders' equity per share value and annual total stockholders' equity per share value including cumulative cash dividends paid per share on December 31, over the most recent fifteen year period. The X axis lists the years beginning with 1982 through 1996. The Y axis lists the dollar values starting at $0.00 and increasing in one dollar increments to $18.00. The graph depicts a total stockholders' equity per share value in 1982 of $0.38; 1983 of $0.50, 1984 of $0.67, 1985 of $0.81, 1986 of $0.95, 1987 of $1.40, 1988 of $1.95, 1989 of $2.53, 1990 of $3.36, 1991 of $4.80, 1992 of $7.42, 1993 of $10.09, 1994 of $10.88, 1995 of $14.96, and 1996 of $16.28. The graph also depicts the total stockholders' equity per share value including and cumulative dividends paid per share in 1983 of $0.50, 1984 of $0.67, 1985 of $0.81, 1986 of $0.95, 1987 of $1.40, 1988 of $1.95, 1989 of $2.53, 1990 of $3.36, 1991 of $4.80, 1992 of $7.42, 1993 of $10.09, 1994 of $11.03, 1995 of $15.34 and 1996 of $17.47. 3 MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS (Thousands of Dollars Except Per Share Data) General 	The property and casualty industry has been highly cyclical in nature. The financial results of property and casualty insurance companies are impacted both quarterly and annually by many forces unique to the market. Market forces include the frequency and severity of losses resulting from weather conditions, the state of the economy and the general regulatory environment in those states in which an insurer operates. Until 1995, The Commerce Group, Inc. (the "Company") wrote insurance solely in the State of Massachusetts. During 1995, the Company began operations in the State of California when it completed the acquisition of Western Pioneer Insurance Company ("Western Pioneer"), a personal automobile insurer located in Pleasanton, California, on August 31, 1995. 	The Company's business strategy remains focused on activities primarily related to personal automobile insurance. The Company has been the largest writer of personal property and casualty insurance in the state of Massachusetts in terms of market share of direct premiums written since 1990. The Company's share of the Massachusetts personal automobile market increased in 1996 to approximately 20.8% from 16.4% in 1995. 	During 1996, direct premiums written totalled $731,823, a 16.8% increase over 1995. Direct premiums written in Massachusetts, written through The Commerce Insurance Company ("Commerce") and Citation Insurance Company ("Citation") both wholly-owned subsidiaries of Commerce Holdings, Inc. ("CHI"), which is a wholly-owned subsidiary of the Company, amounted to $704,439. Direct premiums written in California, written through Western Pioneer, a wholly-owned subsidiary of Commerce, amounted to $27,384. Of the total direct premiums written, direct personal automobile premiums written during 1996 totalled $622,849, an increase of 21.0% over 1995, and direct homeowners insurance premiums written totalled $52,377, an increase of 4.2% over 1995. The Company is also the fourth largest writer of commercial automobile insurance in Massachusetts based on direct premiums written. During 1996, direct commercial automobile premiums written totalled $40,441, a 10.5% decrease compared to 1995. 	Personal automobile insurance is subject to extensive regulation in Massachusetts and California. Every owner of a registered automobile is required to maintain certain minimum automobile insurance coverages. In Massachusetts, with very limited exceptions, automobile insurers operating within those states are required by law to issue a policy to any applicant seeking to obtain such coverages. Marketing and underwriting strategies for companies operating in Massachusetts are limited by maximum automobile premium rates and minimum agency commission levels for personal automobile insurance which are mandated by the Massachusetts Commissioner of Insurance ("Commissioner"). In Massachusetts, accident rates, bodily injury claims, and medical care costs continue to be among the highest in the nation. 	During the three-year period from 1994 to 1996, Massachusetts personal automobile insurance premium rates decreased an average of 2.6% per year. The Commissioner approved an average 6.2% decrease in personal automobile premiums for 1997, the third decrease in three years, as 1996 average rates were cut by 4.5%, and 1995 average rates were decreased by 6.1%. According to the Commissioner's office, the current rate environment is the result of continued consumer cooperation by driving safely, obeying traffic laws, reporting fraud, wearing seatbelts and individuals locking their autos. 	Also, the 1997 decrease was partially driven by corrections to an industry error impacting prior year rate decisions. The industry error resulted from a miscalculation of industry expense allowances that had the effect of overstating rates for 1991 through 1996. Rates for 1997 include an adjustment to recoup this error from the industry equal to 40% of the error with 40% reducing 1998 rates and 20% reducing 1999 rates. 4 	Additionally, 1997 rates were decreased as a result of the reconciliation of the Safe Driver Insurance Plan ("SDIP") which is designed to be revenue neutral. In most recent past years, the SDIP reconciliation resulted in a deficit which was then added into the rates for the subsequent years. The 1996 SDIP reconciliation, however, resulted in a surplus. Fifty percent of this surplus is being used to decrease rates in both 1997 and 1998. 	The Company has performed an analysis of the rate decision and has estimated the impact of the above two items on its results assuming its market share remains the same as it was at the end of 1996. The earned premium impact is estimated to be approximately $15.3 million for 1997, $23.0 million for 1998 and $13.5 million for 1999. The earnings per share after-tax impact resulting from lower earned premiums for 1997, 1998 and 1999 is estimated to be $0.28, $0.41 and $0.23, respectively. If the Company's future market share increases (decreases), a larger (smaller) financial impact would result. 	The Automobile Insurers Bureau of Massachusetts ("AIB") has filed an appeal with the Massachusetts Supreme Judicial Court challenging the Commissioner's decision to prospectively decrease future rates for the miscalculation of the industry expense allowance. (The SDIP reconciliation component is not being challenged.) The AIB's argument is that, according to statute, there is a prohibition against retroactive rate making in Massachusetts which effectively bars the examination of past year's data once all involved parties have agreed to the rate decision. One insurer has filed a suit with the Massachusetts Supreme Judicial Court alleging that the prospective nature of the rate reduction will have an unfair adverse impact on it. This is due to the fact that the company filing suit believes it should not be adversely impacted solely because its market share is greater now than during those years in which the errors occurred. It is not possible to predict the outcomes of these legal actions or the potential effects thereof on the Company. 	In addition, the Massachusetts Association of Insurance Agents ("MAIA") has also filed a suit with the Massachusetts Supreme Judicial Court with respect to the Commissioner's ruling on 1997 commissions. The Commissioner ruled that agents' commissions on 1997 premiums, subject to safe driver deviations, will be based on the discounted net premium amounts. The 1996 commissions were based on the gross premium amounts. The Commissioner's ruling will result in agents receiving fewer commission dollars on a per policy basis. The Company is unable to predict the possible outcome of this suit at this time. 	The Company's performance in its personal and commercial automobile insurance lines is integrally tied to its participation in the Commonwealth Automobile Reinsurers ("C.A.R."). All companies writing automobile insurance in Massachusetts share in the underwriting results of C.A.R. business for their respective product line or lines. Since its inception, C.A.R. has annually generated multi-million dollar underwriting losses in both its personal and commercial automobile pools. A company's proportionate share of the C.A.R. personal or commercial deficit (its participation ratio) is based upon its market share of the automobile risks for the particular pool, adjusted by a utilization formula such that, in general, its participation ratio is disproportionately and adversely affected if its relative use of C.A.R. exceeds that of the industry, and favorably affected if its relative use of C.A.R. is less than that of the industry. Automobile insurers attempt to develop and implement underwriting strategies that will minimize their relative share of the C.A.R. deficit while maintaining acceptable loss ratios on risks not insured through C.A.R. 	Significant changes in the utilization of the C.A.R. private passenger pooling mechanism are not expected for 1997, as the various C.A.R. participation formula changes have been fully implemented since 1993. The marketplace is expected to make minor yearly adjustments to find the optimum balance between voluntary and ceded writings. 5 	Starting in 1991, and concluding in 1995, reforms were implemented into the C.A.R. commercial automobile pooling mechanism. The primary change was the gradual phase-in of a C.A.R. commercial utilization-based participation formula, so as to reduce the percentage of commercial business being ceded to C.A.R. The percentage of commercial premiums ceded to C.A.R. by the industry has decreased (from 56% in 1990 to approximately 31% in 1996, as estimated by the Company). This also resulted in significant decreases in the percentage of commercial automobile business ceded to C.A.R. by the Company, from 68% in 1990 to approximately 32% in 1996. Continued industry-wide gradual decreases in the percentage of ceded commercial premiums are expected for 1997, as companies look to increase their voluntary retention levels. 	The Company intends to continue to respond to the incentives and disincentives provided by C.A.R. rules, by further adjusting the percentage of personal and commercial business ceded to C.A.R. in 1997. 	The Company provides a separate rating tier for preferred commercial automobile business through Citation. Approximately 22% of the commercial automobile premium produced by its voluntary agents in 1996 was written by Citation. The Company expects that this secondary rating tier will continue to assist the Company in retaining its better commercial automobile accounts, while also further increasing the percentage of commercial automobile business that can be retained voluntarily by the Company in 1997 and beyond. 	Beginning in the latter part of 1995, the Company began to actively pursue group marketing programs. The primary purpose of group marketing programs is to provide participating groups with a convenient means of purchasing automobile insurance through associations and employee groups. Billing is primarily through direct billing with payroll deduction available. Emphasis is placed on writing larger groups, although accounts with as few as 25 participants are considered. Groups are eligible for rate discounts which must be filed annually with the Division of Insurance. In general, the Company looks for groups with mature/stable membership, favorable driving records and below average turnover ratios. Participants who leave the sponsoring group during the term of the policy are allowed to maintain the policy until expiration. At expiration, a regular Commerce policy may be issued at the insured's option. 	During the latter part of 1995, Commerce signed group marketing agreements with the five American Automobile Association Clubs of Massachusetts ("AAA clubs") offering a 10% discount on automobile insurance to the clubs' members who reside in Massachusetts. Membership in these clubs is estimated to represent approximately one-third of the Massachusetts motoring public, and has been the primary reason for a 29.8% increase in the number of personal automobile exposures written by Commerce. In addition, in 1996, total direct premiums written attributable to the AAA group business was $344,297 or 47% of the Company's total direct premiums written. Of this amount, 9% was written through the AAA clubs and 91% was written through the Company's network of independent agents. 	Initially, the Massachusetts statute, governing group marketing programs, required that 35% of the eligible members must participate in a group marketing program within the first year. Accordingly, Commerce and AAA aggressively pursued AAA members for the AAA Group Marketing Program. At December 31, 1996, Commerce had achieved the objective of writing more than 35% of the AAA members within the first year, as over 300,000 AAA members joined the program. The particular portion of the statute, dealing with achieving the 35% penetration level in one year, was amended by the Legislature in early 1997 to allow two years to reach the required penetration level. In 1997, Commerce and AAA intend to continue to increase the penetration of the eligible AAA membership. 	Commerce and the AAA clubs have agreed that Commerce shall be their exclusive underwriter of Massachusetts personal automobile group programs. This contract may be terminated by the AAA clubs upon written notice to Commerce, whose termination shall take effect at a minimum of three years from notice of termination. 6 <page 	During 1996, the Company was granted licenses in the states of Connecticut and Rhode Island. License approval in the state of Vermont was received in January 1997. Applications for licenses were filed by the Company and are pending in the states of Maine and New Hampshire. Concurrent with these filings, the Company has entered into an agreement with Policy Management Services Corporation ("PMSC") and has purchased software which will allow for the development of internal operating systems which will enable the Company to process policies in these five states and Massachusetts. Additionally, a significant investment in new computer hardware is being made to support this effort. These systems are not scheduled to be in place for the contiguous states until the latter part of 1997 and, as a result, Management is not expecting to start marketing in the states contiguous to Massachusetts until that time. 	Underwriting profit margins are reflected by the extent to which the combined ratio is less than 100%. This ratio is considered the best simple index of current underwriting performance of an insurer. During the five year period ended December 31, 1996, the property and casualty industry's combined ratio, as reported by A.M. Best and weighted to reflect the Company's product mix ("weighted industry average"), has ranged from a low of 102.5% in 1995 to a high of 107.4% in 1992 (including the impact of Hurricane Andrew) on a statutory accounting principles basis. During this same period of time, the Company's combined ratio has consistently remained below the weighted industry average, ranging from as low as 91.0% in 1995 to a high of 98.0% in 1996. On an average basis, the Company's combined ratio was 93.9% for the five year period ended December 31, 1996 compared to a weighted industry average of 103.8%. 	The Company's total revenues were supplemented in fiscal 1996, 1995 and 1994 by net investment income of $77,402, $71,313 and $62,901, respectively. Additionally, the Company had realized investment losses in 1996 of $7,574 and realized investment gains in 1995 and 1994 of $712 and $45,612, respectively. Regulatory Matters 	Automobile insurance reform continues to be debated in the Massachusetts Legislature. New regulations and legislation are often proposed with the goal of reducing the need for premium increases. For further details, please refer to the general discussion on insurance regulation and premium rates beginning on page 4. 	As previously mentioned, in 1995, the Company received approval to offer 10 percent group discounts to members of the AAA clubs as previously described. Membership in these clubs is estimated to represent approximately one-third of the Massachusetts motoring public. The Company increased its Massachusetts private passenger automobile insurance writings by 17.5% in 1996 primarily as a result of this program, ending the year with approximately 20.8% of the Massachusetts private passenger automobile market as compared to 16.4% in 1995. 	Also in 1995, the Company received state regulatory approval to eliminate interest based premium finance fees on new and renewal personal automobile insurance policies with effective dates on or after January 1, 1996. As a result, premium finance fees as a source of the Company's revenues have been reduced by 50.0% in 1996. As policies effective in 1995 favorably impacted finance fee income in 1996, the full effect of the elimination will not be felt until 1997 with the expectation of further reductions. The change was initiated in direct response to competitive forces that occurred in the Massachusetts marketplace. 	In January, 1996, the Company was granted approval, for the 1996 calendar year, to offer their customers safe driver deviations of 10 percent to drivers with SDIP classifications of either Step 9 or 10. These are the two best driver SDIP classifications in Massachusetts, representing drivers with no at fault accidents and not more than one minor moving vehicle violation in the last six years. For drivers that qualify, the Company's automobile discounts and SDIP deviations can be combined for up to a 19% reduction from the state mandated rates. In March 1997, approval of SDIP deviations was granted for the 1997 calendar year. 7 <page 	In May, 1996, state legislation was passed offering insurers incentives to write more inner city and coastal homeowners insurance. The legislation, which arose over concerns of availability and allegations of redlining, expands coverages and provides various credits under the Massachusetts Property Insurance Underwriting Association ("Massachusetts Fair Plan"). The Company is considering its alternatives and expects the legislation to stimulate increased availability of homeowners insurance in the areas mentioned previously. 	Although the U.S. federal government does not directly regulate the insurance industry, federal initiatives often have an impact on the business. Congress and certain federal agencies are investigating the current condition of the insurance industry (encompassing both life and health and property and casualty insurance) in the United States in order to decide whether some form of federal role in the regulation of insurance companies would be appropriate. Congress is continuing to conduct a variety of hearings relating, in general, to the solvency of insurers and federal legislation has been proposed from time to time on this and other subjects. The Company is unable to predict whether or in what form initiatives will be implemented and what the possible effects on the Company would be. 	In December 1996, a United States District Court, acting on a suit filed in October 1996, ordered the Massachusetts Division of Insurance to disregard the existing stated ban on bank sales of life, health and accident insurance. The decision cited U.S. Supreme Court decisions in the Barnett and VALIC cases that essentially preempt the State of Massachusetts ban on the licensing of bank-owned insurance agencies. Also, in December 1996, a bill was filed in the Massachusetts Legislature that would allow banks to become licensed agents of an insurance company or brokers of insurance, permitting such things as the sale of insurance products in distinctly designated bank branch areas separate and apart from retail deposit areas. The Company is unable to predict the possible impacts of these issues at this time. 	Congressional initiatives directed at repeal of the McCarran- Ferguson Act (which exempts the "business of insurance" from certain federal laws, including antitrust laws, to the extent it is subject to state regulation) and judicial decisions narrowing the definition of "business of insurance" for McCarran-Ferguson Act purposes may limit the ability of insurance and reinsurance companies in general to share information with respect to rate-setting, underwriting and claims management practices. It is not possible to predict the outcome of any such congressional activity or the potential effects thereof on the Company. 	Beginning in 1994 and continuing through 1996, there was increased debate in the U.S. Congress regarding reforms to the Superfund law, the federal mechanism designed to clean-up toxic waste sites, as well as the nation's environmental and pollution policy in general. Management believes that, because of the types of business written by the Company, the outcome of the Superfund debate will not significantly affect the Company. 	In order to enhance the regulation of insurer insolvency, the National Association of Insurance Commissioners ("NAIC") developed a formula and model law to implement Risk-Based Capital ("RBC") requirements for property and casualty insurance companies which are designed to assess capital adequacy and to raise the level of protection that statutory surplus provides for policyholder obligations. The RBC model for property and casualty insurance companies measures three major areas of risk facing property and casualty insurers: (i) underwriting, which encompasses the risk of adverse loss development and inadequate pricing; (ii) declines in asset values arising from credit risk; and, (iii) other business risks from investments. Insurers having less statutory surplus than required by the RBC calculation will be subject to varying degrees of regulatory action, depending on the level of capital inadequacy. 8 	The Company's subsidiaries, Commerce and Citation, have RBC amounts at December 31, 1996 of $52 million and $4 million, respectively, and they have statutory surplus of approximately $394 million and $71 million, respectively. The statutory surplus of Commerce and Citation at December 31, 1996 exceeded the RBC Company Action Levels of $103 million and $8 million by approximately $291 million and $63 million. The RBC model formula proposes four levels of regulatory action. The extent of regulatory intervention and action increases as the level of surplus to RBC falls. The first level, the Company Action Level, requires an insurer to submit a plan of corrective actions to the regulator if surplus falls below 200% of the RBC amount. The Regulatory Action Level (as defined by the NAIC) requires an insurer to submit a plan containing corrective actions and permits the Commissioner to perform an examination or other analysis and issue a corrective order if surplus falls below 150% of the RBC amount. The Authorized Control Level (as defined by the NAIC) allows the regulator to rehabilitate or liquidate an insurer in addition to the aforementioned actions if surplus falls below 100% of the RBC amount. The fourth action level is the Mandatory Control Level (as defined by the NAIC) which requires the regulator to rehabilitate or liquidate the insurer if surplus falls below 70% of the RBC amount. Year Ended December 31, 1996 Compared to Year Ended December 31, 1995 	Direct premiums written during 1996 increased $105,157, or 16.8% to $731,823 as compared to 1995. The increase was primarily attributable to a $108,212, or 21.0% increase in direct premiums written for personal automobile insurance to $622,849. This increase was the result of an $88,527 increase in direct premiums written for Massachusetts personal automobile insurance and an increase of $19,685 which was derived from the Company's California subsidiary, Western Pioneer, which was acquired August 31, 1995. The increase in Massachusetts personal automobile direct premiums written resulted primarily from an increase of 29.8% in the number of personal automobile exposures written, offset by a 9.2% decrease in the average personal automobile premiums written per exposure (each vehicle insured). This was primarily the result of the Company's affinity group marketing programs, safe driver rate deviations and the effect of the 1996 state mandated average rate decrease of 4.5%. In January 1996, the Company was granted approval to offer their customers safe driver deviations of 10%. For drivers who qualify, the Company's group discount and safe driver deviations can be combined for up to a 19% reduction from state mandated rates. Direct premiums written for commercial automobile insurance decreased by $4,763, or 10.5%, due primarily to a decrease of approximately 5.6% in the number of policies written, with the remainder due to a decrease in the average commercial automobile premium per policy. Direct premiums written for homeowners insurance (excluding the Massachusetts Fair Plan) increased by $1,926, or 4.0% due primarily to an increase in the number of policies written. 	Net premiums written during 1996 increased $108,149, or 17.9% as compared to 1995. The increase in net premiums written was due to the growth in direct premiums written as described above, as well as to the effects of reinsurance. Written premiums assumed from C.A.R. increased $1,454, or 1.6% and written premiums ceded to C.A.R. increased $47 as compared to 1995, both as a result of changes in the industry's and the Company's utilization of C.A.R. reinsurance. Premiums ceded to reinsurers other than C.A.R. decreased $1,602 or 4.9% as compared to 1995. 	Earned premiums increased $76,126 or 12.8% during 1996 as compared to 1995. The increase in earned premiums was primarily due to changes in direct premiums written and net premiums written as described above. Earned premiums assumed from C.A.R. increased $1,860 or 2.1% during 1996 compared to 1995. Earned premiums attributable to Western Pioneer increased $18,794 to $27,628 for 1996 compared to $8,834 for the four months ended December 31, 1995. The Company acquired Western Pioneer on August 31, 1995. 	Net investment income increased $6,089, or 8.5%, compared to 1995, principally as a result of an increase in average invested assets (at cost) of 6.5% when compared to the year ended 1995. Net investment income as a percentage of total average investments was 7.3% in 1996 compared to 7.2% in 1995. 9 <page 	Premium finance fees decreased $9,707 or 50.0% during 1996. The decrease was primarily attributable to a change from interest based finance fees to a "late payment" based system for personal automobile policies with effective dates of January 1, 1996 and forward. The change was initiated in direct response to competitive forces that occurred in the Massachusetts marketplace. 	The market value of the Company's property and casualty investment portfolio totaled $1,027,136, at December 31, 1996 compared to $1,044,113 at December 31, 1995. Management's investment philosophy is to emphasize investment yield while maintaining investment quality. Fixed maturities comprised 69.8% of the portfolio at December 31, 1996 compared to 78.1% at December 31, 1995. Equity investments comprised 22.8% at December 31, 1996 compared to 14.5% at December 31, 1995. 	The market value of the fixed maturities, which totaled $716,702 at December 31, 1996, is comprised of 68.5% tax-exempt and 31.5% taxable investments as compared to total fixed maturities of $815,277, comprised of 72.8% tax-exempt and 27.2% taxable investments at December 31, 1995. The market value of equity investments, which totaled $233,721 at December 31, 1996, is comprised of 63.2% preferred stocks and 36.8% common stocks as compared to total equity investments of $151,579, comprised of 73.4% preferred stocks and 26.6% common stocks at December 31, 1995. The increase of equity investments and decrease of fixed maturities at December 31, 1996 compared to December 31, 1995 is primarily attributable to a change in the mix of investments from municipal bonds to higher yielding preferred stocks and preferred stock mutual funds. 	Gross realized gains and losses on fixed maturity investments amounted to $487 and $7,851, respectively, for the year ended December 31, 1996 compared to gross realized gains and losses on fixed maturity investments of $2,389 and $1,912, respectively, for the year ended December 31, 1995. Gross realized gains and losses on equity investments amounted to $478 and $371, respectively, for the year ended December 31, 1996 compared to gross realized gains and losses on equity investments of $984 and $579, respectively, for the year ended December 31, 1995. Net realized investment losses totalled $7,574 during 1996 as compared to net realized investment gains of $712 for 1995. The realized gains in 1996 were primarily the result of sales of municipal bonds and common stocks, offset by realized losses on sales of Government National Mortgage Association ("GNMA") mortgage backed bonds, municipal bonds and preferred stocks. Also included were realized losses on mortgage activity of $317 in 1996 compared to $215 in 1995. 	Gross unrealized gains and losses on fixed maturity investments totalled $17,890 and $1,699, respectively, at December 31, 1996 compared to gross unrealized gains and losses on fixed maturity investments of $18,626 and $4,657, respectively, at December 31, 1995. The unrealized gain on fixed maturities remained fairly consistent with 1995 as a result of stable interest rates during 1996. Gross unrealized gains and losses on equity investments totaled $22,339 and $3,024, respectively, at December 31, 1996 compared to gross unrealized gains and losses on equity investments of $13,430 and $2,008, respectively, at December 31, 1995. The increase in unrealized gain on equity investments was primarily due to the increase in equity investments, as described earlier, and the performance of the stock market during 1996 favorably impacting the market values of common stocks. 	Losses and loss adjustment expenses ("LAE") incurred as a percentage of insurance premiums earned ("loss ratio") was 70.9% in 1996 compared to 62.0% in 1995. The ratio of net incurred losses, excluding LAE, to premiums earned ("pure loss ratio") on personal automobile increased to 63.9% in 1996 compared to 56.6% in 1995. This increase was primarily due to the adverse impact of severe weather conditions experienced in the northeast during the first half of 1996, adverse loss experience on personal automobile business assumed from C.A.R. and a decrease in the personal automobile average earned premium per exposure of approximately 7.9%. This decrease was due to the effects of affinity group marketing programs, safe driver rate deviations and the 1996 state mandated average rate decrease of 4.5%. These factors were offset by improved loss development during 1996. The commercial automobile pure loss ratio decreased to 46.7% in 1996 compared to 57.4% in 1995. This decrease was primarily due to improved loss experience on commercial automobile business assumed from C.A.R. and better loss development on voluntary business. For homeowners, the pure loss ratio increased to 72.4% in 1996 compared to 49.6% in 1995. This increase was due primarily to the severe weather during the first half of 1996, compared to the mild weather experienced during 1995. 10 	Policy acquisition costs increased by 8.6% in 1996, compared to 5.9% in 1995. This increase was primarily due to the increase in net premiums written as described previously, offset by a decrease of $9.5 million in the agents profit sharing compensation resulting from the impact of adverse weather conditions on the Company's loss ratio and the impact of affinity group marketing service fee income. Agents' profit sharing compensation is based, in part, on the underwriting profits of agency business written with the Company. As a percentage of net premiums written, underwriting expenses (on a statutory basis) were 27.1% for 1996, compared to 29.0% in 1995. This decrease was primarily attributable to the reasons as mentioned above. 	The Company's effective tax rate was 19.6% and 26.4% for the years ended December 31, 1996 and 1995, respectively. In both years the effective rate was lower than the statutory rate of 35% primarily due to tax-exempt interest income. The lower 1996 effective tax rate was primarily due to tax-exempt interest income comprising a higher percentage of net income before taxes, the dividends received deduction and lower capital gains in 1996 versus 1995. 	Net earnings decreased $36,237 to $73,964 or 32.9%, during 1996 as compared to net earnings of $110,201 in 1995, as a result of the factors previously mentioned. Year Ended December 31, 1995 Compared to Year Ended December 31, 1994 	Direct premiums written during 1995 increased $1,643, or 0.3% to $626,666 as compared to 1994. The increase was primarily attributable to a $2,612, or 0.5% increase in direct premiums written for personal automobile insurance to $514,637. This increase resulted from direct premiums written of $7,592, for the four months ended December 31, 1995 from Western Pioneer, offset by a decrease in personal automobile direct premiums written by Commerce of $4,980, or 1.0%, compared to 1994. This decrease resulted primarily from a 3.6% decrease in the average personal automobile premiums written per exposure (each vehicle insured). This was a direct result of the impact on Commerce's business of the 6.1% overall average rate decrease in the Massachusetts insurance industry's 1995 personal automobile premiums approved by the Commissioner. This was partially offset by a 2.6% increase in the number of personal automobile exposures written. Direct premiums written for commercial automobile insurance decreased by $1,251, or 2.7% due primarily to a 4.9% decrease in the number of policies written, partially offset by a 2.2% increase in the average commercial automobile premium per policy. Direct premiums written for homeowners insurance (excluding the Massachusetts Fair Plan) increased by $1,021, or 2.2% due primarily to a 4.6% increase in the average premium per homeowners policy, partially offset by a 2.4% decrease in the number of policies written. 	Net premiums written during 1995 increased $14,224, or 2.4% as compared to 1994. The increase in net premiums written was due to the growth in direct premiums written as described above, as well as to the effects of reinsurance. Written premiums assumed from C.A.R. decreased $1,536, or 1.6% and written premiums ceded to C.A.R. decreased $17,769, or 17.7% as compared to 1994, as a result of changes in the industry's and the Company's utilization of C.A.R. reinsurance. Premiums ceded to reinsurers other than C.A.R. increased $3,652, or 12.6% as compared to 1994. 	Earned premiums increased $20,537, or 3.6% during 1995 as compared to 1994. Motor vehicle premiums earned increased $17,959, or 3.4% compared to 1994 including earned premiums assumed from C.A.R. which increased $12,777, or 16.4%. Earned premiums also increased $2,578, or 6.3% on all other business. 	Net investment income increased $8,412, or 13.4%, compared to 1994, principally as a result of an increase in average invested assets (at cost) of 12.0% when compared to the year ended 1994. Net investment income as a percentage of total average investments was 7.2% in 1995 compared to 7.0% in 1994. 11 	Premium finance fees increased $923, or 5.0%, to $19,420 in 1995 compared to 1994. The increase was primarily attributable to the net effect of the increase in policies on direct bill and changes in the direct bill payment program, offset by decreases in direct premiums written and premium finance fees refunded due to the personal automobile rate decrease. 	Gross realized gains and losses on fixed maturity investments amounted to $2,389 and $1,912, respectively, for the year ended December 31, 1995 compared to gross realized gains and losses on fixed maturity investments of $9,696 and $2,310, respectively, for the year ended December 31, 1994. Gross realized gains and losses on equity investments amounted to $984 and $579, respectively, for the year ended December 31, 1995 compared to gross realized gains and losses on equity investments of $36,845 and $73, respectively, for the year ended December 31, 1994. Net realized investment gains totalled $712 during 1995 as compared to $45,612 for the same period in 1994. The realized gains in 1995 were primarily the result of sales of municipal bonds and preferred stocks, offset by realized losses on sales of GNMAs and common stocks. Included in the net realized gains for 1994 was $34,287 realized on the sale of common stock in three New England area bank holding companies. These bank holding companies were acquired by other banks in 1994. Also included were realized losses on mortgage activity of $215 in 1995 compared to $1,203 in 1994. 	Gross unrealized gains and losses on fixed maturity investments totalled $18,626 and $4,657, respectively, at December 31, 1995 compared to gross unrealized gains and losses on fixed maturity investments of $1,233 and $57,599, respectively, at December 31, 1994. The unrealized gain on fixed maturities was the result of a decline in interest rates during 1995 favorably impacting market values. Gross unrealized gains and losses on equity investments totaled $13,430 and $2,008, respectively, at December 31, 1995 compared to gross unrealized gains and losses on equity investments of $2,287 and $11,174, respectively, at December 31, 1994. The increase in unrealized gain on equity investments was primarily due to the performance of the stock market coupled with declining interest rates during 1995 favorably impacting the market values of common stocks. 	The loss ratio was 62.0% in 1995 compared to 64.6% in 1994. The personal automobile pure loss ratio increased to 56.6% compared to 54.3% in 1994. This increase was primarily due to adverse loss experience on personal automobile business assumed from C.A.R., partially offset by improved loss experience in the liability component of the personal automobile book of business. The commercial automobile pure loss ratio decreased to 57.4% compared to 58.4% in 1994. This decrease was primarily due to improved loss experience on commercial automobile business assumed from C.A.R. For homeowners, the pure loss ratio decreased to 49.6% compared to 91.8% in 1994. This decrease was due primarily to the relatively mild weather during 1995, compared to the adverse weather experienced during 1994, especially during the first quarter of 1994. 	Policy acquisition costs increased by 5.9% in 1995, compared to 4.8% in 1994. This increase was due to an increase in the accrual for agents profit sharing compensation as a result of the impact of the mild weather during 1995 on the Company's loss ratio. Agent's profit sharing compensation is based in part on the underwriting profits of agency business written by the Company. In addition, the Commissioner approved an increase in the 1995 commission rate for personal automobile to 15.3% compared to 13.5% in 1994, which also had the effect of increasing policy acquisition costs. 	The Company's effective tax rate was 26.4% and 28.7% for the years ended December 31, 1995 and 1994, respectively. In both years the effective rate was lower than the statutory rate of 35% primarily due to tax-exempt interest income. The lower 1995 effective tax rate was due to the higher amount of tax-exempt interest income coupled with lower capital gains in 1995 versus 1994. 	While net earnings decreased $12,382, during 1995 as compared to an increase of $47,267 during 1994, net earnings exclusive of the after tax impact of net realized investment gains increased $16,803. These changes were the result of the factors previously mentioned. 12 <page Liquidity and Capital Resources 	The focus of the discussion of liquidity and capital resources is on the Consolidated Balance Sheets on page 18 and the Consolidated Statements of Cash Flows on page 21. Stockholders' equity increased by $37,325, or 6.8%, in 1996 as compared to 1995. Growth stemmed from $73,964 in net earnings combined with the change in net unrealized gains, net of income taxes, on fixed maturities and equity securities of $6,575, partially offset by dividends paid to stockholders of $29,373 and Treasury Stock purchased of $13,841. Total assets at December 31, 1996 increased by $112,624, or 7.2%, to $1,676,799 as compared to total assets of $1,564,175 at December 31, 1995. The increase in total assets was primarily due to cash provided by operations and the increase in cash due to proceeds from the maturities and sales of fixed maturities. The majority of this growth was reflected in an increase of $30,910, or 24.3% in premiums receivable and in an increase in cash and cash equivalents of $87,870, or 166.8% as compared to December 31, 1995. Of the cash and cash equivalents total of $140,535, $118,015 is held in a U.S. Government Repurchase Agreement at The First National Bank of Boston. The Company intends to invest these proceeds through Salomon Brothers Asset Management, Inc. until such time that the Company believes longer term investments are appropriate. 	The Company's fixed maturity portfolio is comprised of GNMAs (31.5%) and municipal bonds (68.5%). Of the Company's bonds, 100.0% are rated in either of the two highest quality categories provided by the NAIC. 	As announced in October, 1995, and in order to focus corporate resources more directly on the Company's main line of business, private passenger automobile insurance, the operations of the Company's mortgage subsidiary, Bay Finance Company, Inc. ("Bay Finance"), were substantially reduced. Effective January 1, 1996, Bay Finance no longer actively originates mortgage loans with the use of outside originators and extensive regional marketing. As a result, Bay Finance's staffing levels were substantially reduced and the remaining employees focus on servicing the Company's existing mortgage portfolio. Bay Finance has retained its lending licenses and will continue to make a small number of various types of mortgage loans. 	The Company's liabilities totalled $1,089,760 at December 31, 1996 as compared to $1,014,461 at December 31, 1995. The $75,299, or 7.4%, increase was comprised primarily of a $31,122, or 5.0%, increase in losses and loss adjustment expense reserves, an increase of $37,537, or 11.4%, in unearned premiums and a increase of $6,640, or 10.2% in all other liabilities. The primary reason for the changes in these liabilities during 1996 was the increased level of personal automobile insurance business written by the Company attributable to affinity group marketing programs. 	The primary sources of the Company's liquidity are funds generated from insurance premiums, premium finance fees, net investment income and the maturing of investments as reflected in the Consolidated Statements of Cash Flows on page 21. 	The Company's operating activities provided cash of $115,651 in 1996 as compared to $135,282 in 1995. These cash flows were primarily impacted by the fact that while net premiums written increased 17.9% in 1996 as compared to 2.4% in 1995, losses and LAE incurred increased 29.3% in 1996 as compared to a 0.6% decrease in 1995 and policy acquisition costs increased 8.6% in 1996 as compared to 5.9% in 1995. The increases were primarily the result of severe weather during the first half of 1996 coupled with a decrease in the personal automobile premium rate. The average rate decrease was due to the effects of affinity group marketing programs, safe driver rate deviations and the 1996 state mandated rate decrease of 4.5%. The cash flows provided by investing activities were primarily the result of proceeds from the maturities and sales of fixed maturities offset by the purchases of fixed maturities and equity securities. Investing and financing activities were funded by the cash provided by operating activities. 	Cash flows used in financing activities totalled $43,214 in 1996 compared to $32,994 in 1995. The increase was primarily attributable to an increase in dividends paid to stockholders of $20,738 offset by a decrease in Treasury Stock purchases of $10,518. 13 	The Company's funds are generally invested in securities with maturities intended to provide adequate funds to pay claims without the forced sale of investments. The carrying value (at market) of total investments at December 31, 1996 was $1,027,136. At December 31, 1996, the Company held cash and cash equivalents of $140,535. These funds provide sufficient liquidity for the payment of claims and other short- term cash needs. The Company relies upon dividends from its subsidiaries for its cash requirements. Every Massachusetts insurance company seeking to make any dividend or other distributions to its stockholders must file a report with the Commissioner. An extraordinary dividend is any dividend or other property, whose fair value together with other dividends or distributions made within the preceding twelve months exceeds the greater of ten percent of the insurer's surplus as regards to policyholders as of the end of the preceding year, or the net income of a non-life insurance company for the preceding year. No pro- rata distribution of any class of the insurer's own securities is to be included. No Massachusetts insurance company shall pay an extraordinary dividend or other extraordinary distribution until thirty days after the Commissioner has received notice of the intended distribution and has not objected. No extraordinary dividends were paid in 1996, 1995 and 1994. 	Periodically, sales have been made from the Company's fixed maturity investment portfolio to actively manage portfolio risks, including credit-related concerns, to optimize tax planning and to realize gains. This practice will continue in the future. 	Although the Company is not actively pursing acquisitions, in an effort to enhance future growth potential, the Company continues to monitor acquisition opportunities with regard to smaller automobile insurance companies that are in need of capital, have established management in place and present significant growth opportunities in their market areas. On August 31, 1995, the Company completed the acquisition of Western Pioneer Insurance Company, a personal automobile insurer, located in Pleasanton, California. 	The Company's long term growth objective is to expand its writings outside of Massachusetts. To achieve this objective, during 1996 the Company was granted licenses in the states of Connecticut and Rhode Island. License approval in the state of Vermont was received in January 1997. License applications were filed by the Company and are pending in the states of Maine and New Hampshire. Concurrent with these filings, the Company has entered into an agreement with PMSC and has purchased software which will allow for the development of internal operating systems which will enable the Company to process policies in these five states and Massachusetts. To facilitate this development and, at the same time, address the year 2000 processing issue facing computer system users, the Company has formed Team 2000. Team 2000 will provide for a complete integration of databases serving the Company's three main functions; claims, underwriting and premium accounting. Through the year 2001, the Company expects to incur over $40 million in costs with the implementation of the PMSC systems. This amount includes the purchase of a main frame computer, license fees and the costs associated with programming, implementation and training. In 1996, the Company paid $10.5 million for the equipment and services previously mentioned, of which $4.9 million was expensed during the year. These systems are not scheduled to be in place for contiguous states until the latter part of 1997 and as a result, Management is not expecting to start marketing in the states contiguous to Massachusetts until that time. 	Industry and regulatory guidelines suggest that the ratio of a property and casualty insurer's annual net premiums written to statutory policyholders' surplus should not exceed 3.00 to 1.00. The Company's statutory premiums to surplus ratio was 1.53 to 1.00 and 1.37 to 1.00 for the years ended December 31, 1996 and 1995, respectively. Recent Accounting Developments 	In February, 1997, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards No. 128, "Earnings Per Share". This statement is effective for financial statements issued for periods ending after December 15, 1997, (including interim periods) with earlier application not permitted. The statement specifies the computation, presentation and disclosure requirements for earnings per share. The Company believes that the adoption of this statement will not have a material impact on the Consolidated Financial Statements. 14 Effects of Inflation and Recession 	The Company generally is unable to recover the costs of inflation in its personal automobile insurance line since the premiums it charges are subject to state regulation. The premium rates charged by the Company for personal automobile insurance are adjusted by the Commissioner only at annual intervals. Such annual adjustments in premium rates may lag behind related cost increases. Economic recessions will also have an impact upon the Company, primarily through the policyholder's election to decrease non-compulsory coverages afforded by the policy and decreased driving, each of which tends to decrease claims. 	To the extent inflation and economic recession influence yields on investments, the Company is also affected. As each of these environments affect current market rates of return, previously committed investments may rise or decline in value depending on the type and maturity of investment. 	Inflation and recession must also be considered by the Company in the creation and review of loss and LAE reserves since portions of these reserves are expected to be paid over extended periods of time. The anticipated effect of economic conditions is implicitly considered when estimating liabilities for losses and LAE. The importance of continually adjusting reserves is even more pronounced in periods of changing economic circumstances. COMMON STOCK PRICE AND DIVIDEND INFORMATION 	On March 31, 1995, the Company's common stock began trading on the NYSE under the symbol "CGI". Previously, the Company's common stock was traded on Nasdaq under the symbol "COMG". The high, low and close prices for shares of the Company's common stock for 1996 and 1995 were as follows: 					 1996 	 1995 	 					 High Low Close		 High Low Close 	First Quarter...........	$20-3/4 $17-3/4 $19-3/4 	$17 $14-3/4 $16-3/4 	Second Quarter..........	 22-1/2 18-1/2 20-7/8 	 17- 7/8 16-1/4 17-7/8 	Third Quarter...........	 22-1/4 20-1/2 22 	 19- 7/8 16-3/4 19-5/8 	Fourth Quarter..........	 25-3/4 22 25-1/4 	 21- 7/8 19-1/2 20-5/8 	As of March 1, 1997, there were 1,294 stockholders of record of the Company's Common Stock, not including stock held in "Street Name" or held in accounts for participants of the Company's Employee Stock Ownership Plan ("E.S.O.P."). 	The Board of Directors of the Company voted to declare four quarterly dividends to stockholders of record totaling $0.81 per share and $0.23 per share in 1996 and 1995, respectively. On May 17, 1996, the Board voted to increase the quarterly stockholder dividend from $0.06 to $0.25 per share to stockholders of record as of June 7, 1996. Prior to that declaration, the Company had paid quarterly dividends of $0.06 per share dating back to May 19, 1995 when the Board voted to increase the dividend from $0.05 to $0.06 per share. The $0.05 cash dividend per share was first declared by the Board on May 20, 1994. 	Treasury Stock purchased under the stock buyback program increased by 673,915 shares during 1996 to 1,937,348 shares at December 31, 1996. The stock buyback program, authorized by the Board in May 1995, enables the Company to purchase up to three million shares of the Company's common stock. The program is now approximately two-thirds complete. 15 REPORT OF MANAGEMENT 	The management of the Company is responsible for the consolidated financial statements and all other information presented in this Annual Report. The financial statements have been prepared in conformity with generally accepted accounting principles determined by management to be appropriate in the circumstances and include amounts based on management's informed estimates and judgments. Financial information presented elsewhere in this Annual Report is consistent with the financial statements. The appropriateness of data underlying such financial information is monitored through internal accounting controls, an internal audit department, independent accountants and the Board of Directors through its audit committee. 	The Company maintains a system of internal accounting controls designed to provide reasonable assurance to management and the Board of Directors that assets are safeguarded and that transactions are executed in accordance with management's authorization and recorded properly. The system of internal accounting controls is supported by the selection and training of qualified personnel combined with the appropriate division of responsibilities. 	Management recognizes its responsibility for fostering a strong ethical climate so that the Company's affairs are conducted according to the highest standards of personal and corporate conduct. Management encourages open communication within the Company and requires the confidential treatment of proprietary information and compliance with all domestic laws, including those relating to financial disclosure. 	The 1996 consolidated financial statements were audited by the Company's independent accountants, Coopers & Lybrand L.L.P., in accordance with generally accepted auditing standards. Management has made available to Coopers & Lybrand L.L.P., all the Company's financial records and related data, as well as the minutes of stockholders' and directors' meetings. Furthermore, management believes that all representations made to Coopers & Lybrand L.L.P., during its audit were valid and appropriate. 16 REPORT OF INDEPENDENT ACCOUNTANTS To the Board of Directors and Stockholders of The Commerce Group, Inc. 	We have audited the accompanying consolidated balance sheets of The Commerce Group, Inc. and Subsidiaries as of December 31, 1996 and 1995, and the related consolidated statements of earnings, stockholders' equity and cash flows for each of the three years in the period ended December 31, 1996. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits. 	We conducted our audits in accordance with generally accepted auditing standards. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe our audits provide a reasonable basis for our opinion. 	In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of The Commerce Group, Inc. and Subsidiaries as of December 31, 1996 and 1995, and the consolidated results of their operations and their cash flows for each of the three years in the period ended December 31, 1996, in conformity with generally accepted accounting principles. 										COOPERS & LYBRAND L.L.P. Boston, Massachusetts January 24, 1997 17 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS December 31, (Thousands of Dollars Except Per Share Data) 												 1996	 1995 ASSETS Investments (notes A2 and B) Fixed maturities, at market (cost: $700,511 in 1996 and $801,308 in 1995).......................................................... $ 716,702 $ 815,277 Equity securities, at market (cost: $214,406 in 1996 and $140,157 in 1995).......................................................... 233,721 151,579 Mortgage loans on real estate and collateral notes receivable (less allowance for possible loan losses of $2,760 in 1996 and $3,173 in 1995)............................................... 74,586 75,609 Other investments.................................................. 2,127 1,648 Total investments.............................................. 1,027,136 1,044,113 Cash and cash equivalents (note A3).................................. 140,535 52,665 Accrued investment income............................................ 12,819 14,686 Premiums receivable (less allowance for doubtful receivables of $1,500 in 1996 and $1,103 in 1995)................................. 158,153 127,243 Deferred policy acquisition costs (notes A4 and C)................... 82,968 67,160 Property and equipment, net of accumulated depreciation (notes A5 and D)................................................... 32,100 30,981 Residual market receivable (note F).................................. 195,213 200,124 Due from reinsurers (note F)......................................... 19,659 21,897 Deferred income taxes (notes A8 and G)............................... - - 1,415 Other assets......................................................... 8,216 3,891 Total assets................................................... $1,676,799 $1,564,175 								 LIABILITIES AND STOCKHOLDERS' EQUITY Liabilities Losses and loss adjustment expenses (notes A6, E and F)............ $ 649,913 $ 618,791 Unearned premiums (note A7)........................................ 367,991 330,454 Current income taxes (notes A8 and G).............................. 171 1,180 Deferred income taxes (notes A8 and G)............................. 4,223 - Deferred income (notes A9 and F)................................... 7,974 8,954 Contingent commissions accrued..................................... 25,712 32,550 Other liabilities and accrued expenses............................. 33,776 22,532 Total liabilities.............................................. 1,089,760 1,014,461 Stockholders' Equity (notes B, J, K and L) Preferred stock, authorized 5,000,000 shares at $1.00 par value; none issued in 1996 and 1995...................................... - - - Common stock, authorized 100,000,000 shares at $.50 par value; issued and outstanding 38,000,000 shares in 1996 and 1995......... 19,000 19,000 Paid-in capital.................................................... 29,621 29,621 Net unrealized gains on fixed maturities and equity securities, net of income taxes of $12,427 in 1996 and $8,887 in 1995......... 23,079 16,504 Retained earnings.................................................. 553,539 508,948 625,239 574,073 Treasury Stock, 1,937,348 shares in 1996 and 1,263,433 shares in 1995, at cost (note A11).......................................... (38,200) (24,359) Total stockholders' equity..................................... 587,039 549,714 Total liabilities and stockholders' equity..................... $1,676,799 $1,564,175 The accompanying notes are an integral part of these consolidated financial statements. 18 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF EARNINGS For the years ended December 31, (Thousands of Dollars Except Per Share Data) 										 1996		 1995		 1994 Revenues Earned premiums (notes A7 and F)..................... $ 668,716 $ 592,590 $ 572,053 Net investment income (note B)....................... 77,402 71,313 62,901 Premium finance fees................................. 9,713 19,420 18,497 Net realized investment gains (losses) (note B)...... (7,574) 712 45,612 Total revenues.................................. 748,257 684,035 699,063 Expenses Losses and loss adjustment expenses (notes A6, E and F)................................. 475,231 367,552 369,660 Policy acquisition costs (notes A4 and C)............ 181,013 166,741 157,415 Total expenses.................................. 656,244 534,293 527,075 Earnings before income taxes.................... 92,013 149,742 171,988 Income taxes (notes A8 and G).......................... 18,049 39,541 49,405 NET EARNINGS.................................... $ 73,964 $ 110,201 $ 122,583 NET EARNINGS PER COMMON SHARE (primary and fully diluted) (note A10)...................... $ 2.04 $ 2.93 $ 3.23 CASH DIVIDENDS PAID PER SHARE................... $ 0.81 $ 0.23 $ 0.15 WEIGHTED AVERAGE NUMBER OF COMMON SHARES OUTSTANDING............................. 36,311,887 37,632,236 38,000,000 The accompanying notes are an integral part of these consolidated financial statements. 19 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY For the years ended December 31, (Thousands of Dollars) 					 Net 					 Common Paid-in Unrealized Retained Treasury 					 Stock Capital Gains/Losses Earnings Stock Total Balance December 31, 1993.... $19,000 $29,621 $44,228 $290,499 $ - $383,348 Net earnings................ 122,583 122,583 Change in unrealized gains (losses), net of taxes..... (86,642) (86,642) Stockholder dividends....... (5,700) (5,700) Balance December 31, 1994.... 19,000 29,621 (42,414) 407,382 - - 413,589 Net earnings................ 110,201 110,201 Change in unrealized gains (losses) net of taxes...... 58,918 58,918 Stockholder dividends....... (8,635) (8,635) Treasury stock purchased.... (24,359) (24,359) Balance December 31, 1995.... 19,000 29,621 16,504 508,948 (24,359) 549,714 Net earnings................ 73,964 73,964 Change in unrealized gains net of taxes............... 6,575 6,575 Stockholder dividends....... (29,373) (29,373) Treasury stock purchased.... (13,841) (13,841) Balance December 31, 1996.... $19,000 $29,621 $23,079 $553,539 $(38,200) $587,039 The accompanying notes are an integral part of these consolidated financial statements. 20 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS For the years ended December 31, (Thousands of Dollars) 										 1996	 1995	 1994 Cash flows from operating activities: Net earnings.............................................. $ 73,964 $ 110,201 $ 122,583 Adjustments to reconcile net earnings to net cash provided by operating activities: Premiums receivable..................................... (30,910) (24,714) (7,267) Deferred policy acquisition costs....................... (15,808) (8,094) (3,122) Residual market receivable.............................. 4,911 14,694 5,494 Due to/from reinsurers.................................. 2,238 (5,005) (4,024) Losses and loss adjustment expenses..................... 31,122 26,418 24,576 Unearned premiums....................................... 37,537 15,735 31,193 Current income taxes.................................... (1,009) (8,637) 6,256 Deferred income taxes................................... 2,098 4,651 (4,878) Deferred income......................................... (980) (1,497) 3,100 Contingent commissions.................................. (6,838) 8,100 2,724 Other liabilities and accrued expenses.................. 11,244 5,705 (147) Net realized investment (gains) losses.................. 7,574 (712) (45,612) Other-net............................................... 508 (1,563) 6,716 Net cash provided by operating activities............. 115,651 135,282 137,592 Cash flows from investing activities: Proceeds from maturity of fixed maturities................ 170,646 28,479 55,671 Proceeds from sale of fixed maturities.................... 122,431 72,287 123,127 Purchase of fixed maturities.............................. (200,113) (100,689) (351,260) Purchase of equity securities............................. (85,480) (50,418) (26,155) Proceeds from sale of equity securities................... 11,326 14,784 59,722 Payments received on mortgage loans and collateral notes receivable.............................................. 8,311 9,892 8,524 Mortgage loans and collateral notes receivable originated. (7,446) (28,667) (16,562) Mortgages sold to investors in the secondary market....... 36 2,287 10,725 Proceeds from sale of real estate acquired by foreclosures............................................. 92 318 2,120 Purchase of property and equipment........................ (4,477) (3,664) (5,786) Proceeds from sale of property and equipment.............. 107 283 250 Net cash provided by (used in) investing activities... 15,433 (55,108) (139,624) Cash flows from financing activities: Dividends paid to stockholders............................ (29,373) (8,635) (5,700) Purchase of treasury stock................................ (13,841) (24,359) - 	 Net cash used in financing activities................. (43,214) (32,994) (5,700) Increase (decrease) in cash and cash equivalents............ 87,870 47,180 (7,732) Cash and cash equivalents at beginning of year.............. 52,665 5,485 13,217 Cash and cash equivalents at end of year.................... $ 140,535 $ 52,665 $ 5,485 The accompanying notes are an integral part of these consolidated financial statements. 21 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE A-Summary of Significant Accounting Policies 1. Basis of Presentation 	The consolidated financial statements of The Commerce Group, Inc. (the "Company") have been prepared in accordance with generally accepted accounting principles ("GAAP"). 	The consolidated financial statements include The Commerce Group, Inc., and its wholly-owned subsidiaries, Bay Finance Company, Inc., Clark-Prout Insurance Agency, Inc. and Commerce Holdings, Inc. ("CHI"). The Commerce Insurance Company ("Commerce") and Citation Insurance Company ("Citation") are wholly-owned subsidiaries of CHI. Western Pioneer Insurance Company ("Western Pioneer") is a wholly-owned subsidiary of Commerce. All intercompany transactions and balances have been eliminated in consolidation. Certain prior year account balances have been reclassified to conform to 1996 presentation. 	The insurance subsidiaries, Commerce, Citation and Western Pioneer prepare statutory financial statements in accordance with accounting practices prescribed by the National Association of Insurance Commissioners ("NAIC"), the Commonwealth of Massachusetts, and the State of California. 	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. 2. Investments 	All investment transactions have credit exposure to the extent that a counterparty may default on an obligation to the Company. Credit risk is a consequence of carrying investment positions. The financial instruments that potentially subject the Company to credit risk consist primarily of cash and cash equivalents, premium receivables, investments and mortgage loans on real estate. Concentrations of credit risk with respect to premiums receivable result from the fact that the Company's policyholders are concentrated primarily in one geographic area, as the Company, the largest writer of personal automobile insurance in the state of Massachusetts, writes primarily in Massachusetts. To manage credit risk, the Company focuses on higher quality fixed-income securities, reviews the credit strength of all companies which it invests in, limits its exposure in any one investment and monitors the portfolio quality, taking into account credit ratings assigned by recognized statistical rating organizations. 	Investments in fixed maturities, which include bonds and redeemable preferred stocks, and investments in equity securities, which include common and non-redeemable preferred stocks, all classified as available for sale, are carried at fair market value. Unrealized investment gains and losses on equity investments and fixed maturities, to the extent that there is no permanent impairment of value, are credited or charged to a separate component of stockholders' equity until realized, net of any tax effect. When investment securities are sold, the realized gain or loss is determined based upon specific identification. Fair market value of fixed maturities and equity investments is based on quoted market prices. For other securities held as investments, fair market value equals quoted market price, if available. If a quoted market price is not available, fair market value is estimated using quoted market prices for similar securities. The Company has not invested more than 7% of fixed maturities in any one state or political subdivision. 22 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE A-Summary of Significant Accounting Policies - (continued) 	The Company originates and holds mortgage loans on real estate primarily on properties located in the state of Massachusetts. The Company controls credit risk through credit approvals, credit limits and monitoring procedures. The Company performs in-depth credit evaluations on all new customers. Bad debt expenses have not been material in recent years. 	Mortgage loans on real estate and collateral notes receivable are stated at the amount of unpaid principal, less an allowance for possible loan losses. The adequacy of the allowance for possible loan losses is evaluated on a regular basis by Management. Factors considered in evaluating the adequacy of the allowance include previous loss experience, current economic conditions and their effect on borrowers and the performance of individual loans in relation to contract terms. The provision for possible loan losses charged to operating expenses is based upon Management's judgment of the amount necessary to maintain the allowance at a level adequate to absorb possible losses. Loan losses are charged against the allowance when Management believes the collectibility of the principal is unlikely and recoveries are credited to the allowance when received. 	Interest on mortgage loans is included in income as earned based upon rates applied to principal amounts outstanding. Accrual of interest on mortgage loans is discontinued either when reasonable doubt exists as to the full, timely collection of interest or principal, or when a loan becomes contractually past due more than ninety days. When a loan is placed on nonaccrual status, all unpaid interest previously accrued is reversed against current period earnings. 3. Cash and Cash Equivalents 	Cash and cash equivalents include cash currently on hand and short-term investments with original maturities, when purchased, of three months or less. The carrying amount approximates fair value. The Company holds $118,015 in a U.S. Government Repurchase Agreement at The First National Bank of Boston. When the Company enters into a repurchase agreement through its custodian, it receives delivery of the underlying collateral. The amount of collateral, at the time of purchase and each subsequent business day, is required to be maintained at such a level that market value is equal to 102% of the resale price. The Company intends to invest these proceeds through Salomon Brothers Asset Management, Inc. until such time that the Company believes longer term investments are appropriate. 4. Deferred Policy Acquisition Costs 	Policy acquisition costs relating to unearned premiums, consisting of commissions, premium taxes and other underwriting expenses incurred at the policy issuance, are deferred and amortized over the period in which the related premiums are earned, the amount being reduced by any potential premium deficiency. If any potential premium deficiency exists, it represents future estimated losses, loss adjustment expenses and amortization of deferred acquisition costs in excess of the related unearned premiums. There was no premium deficiency in 1996, 1995 and 1994. In determining whether a premium deficiency exists, the Company considers anticipated investment income on unearned premiums. 23 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE A-Summary of Significant Accounting Policies - (continued) 5. Property and Equipment 	Property and equipment are stated at cost and are depreciated on the straight line method over the estimated useful lives of the assets using the following rates: 												 Percent 			Asset Classification					 	Per Annum Buildings.......................................	 2.5 Building improvements (prior to 1992)...........	 2.5 Building improvements (1992 and subsequent).....	 5.0 Equipment and office furniture..................	 10.0 EDP equipment and copiers.......................	 20.0 Automobiles.....................................	 33.3 	Maintenance and repairs are charged to operations; betterments are capitalized. The cost of property sold or otherwise disposed of and the accumulated depreciation thereon are eliminated from the related property and accumulated depreciation accounts and any resulting gain or loss is credited or charged to income. 6. Losses and Loss Adjustment Expenses 	The liability for unpaid losses and LAE represents the accumulation of individual case estimates for reported losses and estimates for incurred but not reported ("IBNR") losses and LAE. Assumed losses and LAE are recorded as reported by the ceding organization with additional adjustments for IBNR. The liability for losses and LAE is intended to cover the ultimate net cost of all losses and loss adjustment expenses incurred through the balance sheet date. Liability estimates are continually reviewed and updated, and therefore, the ultimate liability may be more or less than the current estimate. The effects of changes in the estimates are included in the results of operations in the period in which the estimates are revised. 7. Premiums 	Insurance premiums are recognized as income ratably over the terms of the policies. Unearned premiums are determined by prorating policy premiums on a daily basis over the terms of the policies. A significant portion of the Company's premiums written is derived through the five American Automobile Association Clubs of Massachusetts ("AAA clubs") group marketing program. In 1996, total direct premiums written attributable to the AAA group business was $344,297 or 47% of the Company's total direct premiums written. Of this amount, 9% was written through the AAA clubs and 91% was written through the Company's network of independent agents. 8. Income Taxes 	The Company uses an asset and liability approach that requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of events that have been recognized in the Company's financial statements or tax returns. In estimating future tax consequences, the Company generally considers all expected future events other than changes in the tax law or rates, unless enacted. Valuation allowances are established when necessary to reduce deferred tax assets to the amount expected to be realized. 9. Deferred Income 	Income consisting of group marketing service fees and expense reimbursements which include servicing carrier fees from Commonwealth Automobile Reinsurers ("C.A.R."), a state-mandated reinsurance mechanism, on policies written for C.A.R., are deferred and amortized over the term of the related insurance policies (see note F). 24 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE A-Summary of Significant Accounting Policies - (continued) 10. Net Earnings Per Common Share 	Net earnings per common share is computed by dividing net earnings by the weighted average number of common shares outstanding. The weighted average number of common shares outstanding for the years ended December 31, 1996, 1995 and 1994 was 36,311,887, 37,632,236 and 38,000,000, respectively. 11. Treasury Stock 	On May 19, 1995, the Board of Directors of the Company, announced the approval of a stock buyback program of up to three million shares. Through December 31, 1996, the Company purchased 1,937,348 shares of Treasury Stock under this program. NOTE B-Investments and Investment Income 1. Fixed Maturities 	The amortized cost and estimated fair market values of investments in fixed maturities are as follows: 								 Gross Gross Estimated 						 Amortized Unrealized Unrealized Fair Market 						 Cost Gains Losses Value 	 At December 31, 1996: GNMA mortgage-backed bonds........... $223,590 $ 2,589 $ (627) $225,552 Obligations of states and political subdivisions.............. 476,921 15,301 (1,072) 491,150 Totals.......................... $700,511 $ 17,890 $ (1,699) $716,702 At December 31, 1995: GNMA mortgage-backed bonds........... $220,589 $ 2,422 $ (1,638) $221,373 Obligations of states and political subdivisions.............. 580,719 16,204 (3,019) 593,904 Totals.......................... $801,308 $ 18,626 $ (4,657) $815,277 	Proceeds from sales of investments in fixed maturities, gross gains, and gross losses realized on those sales were as follows: 									Proceeds	 Gross	 Gross 									 From	 Realized	 Realized 									 Sales 	 Gains 	 Losses For the year ended December 31, 1996: GNMA mortgage-backed bonds......................... $ - $ - - $ - Obligations of states and political subdivisions... 122,431 367 (3,685) Totals........................................ $122,431 $ 367 $ (3,685) For the year ended December 31, 1995: GNMA mortgage-backed bonds......................... $ - $ - - $ - Obligations of states and political subdivisions... 72,287 2,340 (695) Totals........................................ $ 72,287 $ 2,340 $ (695) For the year ended December 31, 1994: GNMA mortgage-backed bonds......................... $ - $ - - $ - Obligations of states and political subdivisions... 123,127 9,509 (58) Totals........................................ $123,127 $ 9,509 $ (58) 25 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE B-Investments and Investment Income - (continued) 	The amortized cost and approximate fair market value of fixed maturities at December 31, 1996 and 1995, by contractual maturity, are as follows: 								 1996 	 1995 	 								 	 Fair	 Fair 								 Amortized Market	 Amortized	 Market 								 Cost Value 	 Cost 	 Value 	 Obligations of states and political subdivisions: Due in one year or less.......................... $ 508	 $ 517	 $ - 	$ - Due after one year through five years............ 94	 102	 1,130	 1,149 Due after five years through ten years........... 1,669 1,681	 19,956	 20,183 Due after ten years.............................. 474,648 488,847	 559,633	 572,572 								 476,919 491,147	 580,719	 593,904 GNMA mortgage-backed bonds....................... 223,592 225,555	 220,589	 221,373 Total fixed maturities........................... $700,511 $716,702	 $801,308	$815,277 	Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations. 2. Equity Securities 	The cost and approximate fair market value of equity securities at December 31, 1996 and 1995, are as follows: 									1996			 	1995		 									 Fair		 	 Fair 									 Market		 	 Market 								 Cost Value 		 Cost Value 	 Non-redeemable preferred stocks.............	$148,481 $147,680 	$111,597 $111,220 Preferred stock mutual funds................	 28,553 29,087 - - - Common stocks...............................	 37,372 56,954	 28,560 40,359 								$214,406 $233,721 	$140,157 $151,579 3. Mortgage Loans on Real Estate and Collateral Notes Receivable 	At December 31, 1996 and 1995, mortgage loans on real estate and collateral notes receivable consisted of the following: 										 	December 31,	 										 1996	 	1995 Residential (1st Mortgages)............ $58,263 $59,575 Residential (2nd Mortgages)............ 1,077 847 Commercial (1st Mortgages)............. 15,805 15,804 Commercial (2nd Mortgages)............. 196 217 75,341 76,443 Collateral notes receivable............ 2,005 2,339 77,346 78,782 Allowance for possible loan losses..... (2,760) (3,173) Mortgage loans on real estate and collateral notes receivable....... $74,586 $75,609 26 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE B-Investments and Investment Income - (continued) 	Fair value of the Company's mortgage loans on real estate and collateral notes receivable is estimated by discounting the future cash flows using the current rates at which similar loans would be made to borrowers with similar credit and for the same remaining maturities. The future cash flows associated with certain non-performing loans are estimated based on expected payments from borrowers either through work out arrangements or the disposition of collateral. The fair value of mortgage loans on real estate and collateral notes receivable at December 31, 1996 and 1995, prior to the allowance for possible loan losses, was $78,920 and $81,200, respectively, which was estimated by discounting the future cash flows of the mortgages. 	At December 31, 1996 and 1995, mortgage loans which were on nonaccrual status were $2,095 and $2,727, respectively. The reduction in interest income associated with nonaccrual loans was $152, $287 and $223 for the years ended December 31, 1996, 1995 and 1994, respectively. 	The Company originates and services residential and commercial mortgages primarily in Massachusetts and generally its exposure is 80% or less of the appraised value of any collateralized real property. The ability and willingness of residential and commercial borrowers to honor their repayment commitments is generally dependent upon the level of overall economic activity and real estate values. 	A summary of the changes in the allowance for possible loan losses follows: 								 	Year Ended December 31,		 									 1996	 1995		1994 Balance, beginning of year.............. $ 3,173 $ 3,324 $ 3,644 Decrease in provision for possible loan losses......................... (135) (151) (277) Loans charged off..................... (278) - - (43) Balance, end of year.................... $ 2,760 $ 3,173 $ 3,324 	The following table describes mortgage principal balances by maturity and discloses over 90 days past due and foreclosure information: 									 1996	 1995		1994 Fixed Rate Mortgages Maturing: One year or less...................... $ 632 $ 512 $ 307 More than one year to five years...... 2,248 640 412 More than five years to ten years..... 4,700 5,500 5,452 Over ten years........................ 42,902 40,807 24,407 Total Fixed Mortgages............ $50,482 $47,459 $30,578 Adjustable Rate Mortgages Maturing: One year or less...................... $ - $ - - $ - More than one year to five years...... 43 79 183 More than five years to ten years..... 569 455 385 Over ten years........................ 24,247 28,450 28,644 Total Adjustable Mortgages....... $24,859 $28,984 $29,212 Past due over 90 days................... $ 2,095 $ 2,727 $ 2,395 Mortgages in Foreclosure................ $ 938 $ 795 $ 700 27 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE B-Investments and Investment Income - (continued) 4. Net Investment Income The components of net investment income were as follows: 										Year ended December 31, 	 									 1996	 1995	 1994 	Interest and dividends on fixed maturities... $ 56,034 $ 56,467 $ 50,000 	Dividends on equity securities............... 12,765 8,486 7,426 	Interest on short-term investments........... 4,022 2,466 1,629 	Interest on mortgage loans................... 6,737 6,141 6,097 	Other........................................ 105 478 208 	 Total investment income............. 79,663 74,038 65,360 	Investment expenses.......................... 2,261 2,725 2,459 	 Net investment income............... $ 77,402 $ 71,313 $ 62,901 5. Net Realized and Unrealized Investment Gains (Losses) 	Net realized investment gains and the net increases (decreases) in unrealized investment gains or losses, less applicable income tax expense, were as follows: 										Year ended December 31,	 	 									 1996	 1995	 1994 Net realized investment gains (losses): Fixed maturities................................. $ (7,364) $ 477 $ 7,386 Equity securities................................ 107 405 38,845 Other............................................ (317) (170) (619) Total........................................ $ (7,574) $ 712 $ 45,612 Net increase (decrease) in unrealized gains (losses): Fixed maturities................................. $ 2,222 $ 70,335 $(83,843) Equity securities................................ 7,893 20,308 (49,687) Related tax benefit (expense).................... (3,540) (31,725) 46,888 Total........................................ $ 6,575 $ 58,918 $(86,642) 	A summary of accumulated unrealized gains and losses on equity securities and fixed maturity investments in 1996, 1995 and 1994 follows: 										Year ended December 31, 	 									 1996	 1995	 1994 Unrealized gains....................... $ 40,227 $ 32,056 $ 3,520 Unrealized losses...................... (4,721) (6,665) (68,773) Tax benefit (expense).................. (12,427) (8,887) 22,839 Net unrealized gains (losses)........................ $ 23,079 $ 16,504 $(42,414) NOTE C-Deferred Policy Acquisition Costs 	Policy acquisition costs incurred and amortized to income are as follows: 										Year ended December 31,	 	 									 1996	 1995	 1994 Balance, beginning of year............. $ 67,160 $ 59,066 $ 53,647 Costs deferred during the year......... 196,821 174,835 162,834 Amortization charged to expense........ (181,013) (166,741) (157,415) Balance, end of year................... $ 82,968 $ 67,160 $ 59,066 28 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE D-Property and Equipment 	A summary of property and equipment at December 31, is as follows: 											 1996	 1995 			Buildings................................. $ 27,506 $ 27,077 			Equipment and office furniture............ 24,993 21,436 			Building improvements..................... 811 623 										 53,310 49,136 				Less accumulated depreciation....... 22,015 18,953 										 31,295 30,183 			Land...................................... 805 798 										 $ 32,100 $ 30,981 	Depreciation expenses incurred were $3,202, $3,151 and $3,093 for the years ended December 31, 1996, 1995 and 1994, respectively. Depreciation expense is allocated between losses and loss adjustment expenses and policy acquisition costs. NOTE E-Losses and Loss Adjustment Expenses 	Liabilities for unpaid losses and loss adjustment expenses at December 31, consist of: 											1996	 	1995 			Unpaid loss and LAE reserves.............. $705,674 $662,591 			Salvage and subrogation recoverable....... (55,761) (43,800) 										 $649,913 $618,791 	Significant periods of time can elapse between the occurrence of an insured loss, the reporting of the loss to the insurer and the insurer's payment of that loss. To recognize liabilities for unpaid losses, insurers establish reserves as balance sheet liabilities representing estimates of amounts needed to pay reported and unreported losses and LAE. Quarterly, the Company reviews these reserves internally. Regulations of the Division of Insurance require the Company to obtain annually a certification from either a qualified actuary or an approved loss reserve specialist that its loss and LAE reserves are reasonable. 	When a claim is reported to the Company, its claims personnel establish a "case reserve" for the estimated amount of the ultimate payment. The amount of the reserve is primarily based upon a case-by- case evaluation of the type of claim involved, the circumstances surrounding each claim and the policy provisions relating to the type of loss. The estimate reflects the informed judgment of such personnel based on general insurance reserving practices and on the experience and knowledge of the claims person. During the loss adjustment period, these estimates are revised as deemed necessary by the Company's claims department based on subsequent developments and periodic reviews of the cases. 	In accordance with industry practice, the Company also maintains reserves for estimated IBNR. IBNR reserves are determined on the basis of historical information and the experience of the Company. Adjustments to IBNR are made periodically to take into account changes in the volume of business written, claims frequency and severity, the mix of business, claims processing and other items that can be expected to affect the Company's liability for losses and LAE over time. 29 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE E-Losses and Loss Adjustment Expenses - (continued) 	When reviewing reserves, the Company analyzes historical data and estimates the impact of various factors such as (i) per claim information, (ii) the historical loss experience of the Company and industry and, (iii) legislative enactments, judicial decisions, legal developments in the imposition of damages, changes in political attitudes and trends in general economic conditions, including the effects of inflation. This process assumes that past experience, adjusted for the effects of current developments and anticipated trends, is an appropriate basis for predicting future events. There is no precise method, however, for subsequently evaluating the impact of any specific factor on the adequacy of reserves, because the eventual development of reserves is affected by many factors. 	By using both individual estimates of reported claims and generally accepted actuarial reserving techniques, the Company estimates the ultimate net liability for losses and LAE. After taking into account all relevant factors, management believes that the provision for losses and LAE at December 31, 1996 is adequate to cover the ultimate net cost of losses and claims incurred as of that date. The ultimate liability, however, may be greater or lower than reserves. Establishment of appropriate reserves is an inherently uncertain process, and there can be no certainty that currently established reserves will prove adequate in light of subsequent actual experience. The Company does not discount to present value that portion of its loss reserves expected to be paid in future periods. 	Included in the loss reserve methodologies described above, are liabilities for unpaid claims and claim adjustment expenses for environmental related claims such as oil spills and lead paint. Reserves have been established to cover these claims for both known and unknown losses. Because of the Company's limited exposure to these types of claims, management believes they will not have a material impact on the consolidated financial position of the Company in the future. Loss reserves on environmental related claims amounted to $8,783, $10,708 and $11,151 in 1996, 1995 and 1994, respectively. 	The following table sets forth a reconciliation of beginning and ending reserves for losses and loss adjustment expenses, net of reinsurance deductions from all reinsurers including C.A.R., as shown in the Company's consolidated financial statements for the periods indicated. 										Year ended December 31,	 	 									 1996	 1995	 1994 Reserves for losses and loss adjustment expenses, beginning of year......................... $486,673 $448,331 $415,613 Incurred losses and loss adjustment expenses: Provision for insured events of the current year.. 562,997 442,027 435,713 Decrease in provision for insured events of prior years...................................... (87,766) (74,475) (66,053) Total incurred losses and loss adjustment expenses....................................... 475,231 367,552 369,660 Payments: Losses and loss adjustment expenses attributable to insured events of the current year............ 273,334 184,182 188,002 Losses and loss adjustment expenses attributable to insured events of prior years................. 167,509 145,028 148,940 Total payments.................................. 440,843 329,210 336,942 Loss and loss adjustment expense reserves prior to effect of ceded reinsurance recoverable.......... 521,061 486,673 448,331 Ceded reinsurance recoverable..................... 128,852 132,118 144,042 Reserves for losses and loss adjustment expenses at the end of year per financial statements.........	$649,913 $618,791 $592,373 30 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE E-Losses and Loss Adjustment Expenses - (continued) 	The increases in payments and incurred losses primarily resulted from increased business volume in 1996 coupled with an increase in collision frequency. 	The Company's loss and LAE reserves reflect its share of the aggregate loss and LAE reserves of all Servicing Carriers. The Company is a defendant in various legal actions arising from the normal course of its business. These proceedings are considered to be ordinary and incidental to operations or without foundation in fact. Management is of the opinion that these actions will not have a material adverse effect on the consolidated financial statements of the Company. NOTE F-Reinsurance Activity 	The Company has reinsurance contracts for casualty and catastrophe coverages. These reinsurance arrangements minimize the Company's losses arising from large risks and protect the Company against numerous losses from a single occurrence or event. The Company also has a combined quota share and excess loss reinsurance contract on its other than automobile property business. Property and Catastrophe Reinsurance 	From the inception, on September 30, 1993, through the third quarter of 1995, the Company's combined property quota share and excess loss reinsurance contract was written with five domestic reinsurance companies. Under the quota share portion of the arrangements, the reinsurers indemnified the Company for 36% of the loss and LAE, and paid a commission allowance based on the ratio of losses incurred to premiums earned. In exchange, the Company paid to the reinsurers 40% of the net premium pertaining to the related business. The maximum per occurrence loss reimbursement was $40.0 million and the maximum annual aggregate occurrence loss reimbursement was $60.0 million. Under the excess loss reinsurance portion of the arrangements, the Company reinsured each risk, retaining $125 and reinsuring 100% of the next $875. 	Effective September 30, 1995, the Company increased its coverage under the combined property quota share and excess loss reinsurance contract. The contract is now written with six domestic reinsurance companies. Under the quota share portion of the arrangements, the reinsurers indemnify the Company for 45% of the loss and LAE, and pay a commission allowance based on the ratio of losses incurred to premiums earned. In exchange, the Company pays to the reinsurers 49% of the net premium pertaining to the related business. The maximum per occurrence loss reimbursement is $50.0 million and the maximum annual aggregate occurrence loss reimbursement is $75.0 million. Under the excess loss reinsurance portion of the arrangements, the Company reinsures each risk, retaining $125 and reinsuring 100% of the next $875. This reinsurance contract is continuous, cancelable quarterly with ninety days notice. 	Effective March 1, 1995, through February 29, 1996, the Company had catastrophe reinsurance coverage for that portion of the loss not covered under the property quota share arrangement. Catastrophe reinsurance coverage was in force for approximately 88.0% of the amounts incurred for all property claims arising from a single event or occurrence up to a maximum loss of $100.0 million, after first subtracting property quota share losses. Coverage under the catastrophe program was as follows: a net retention of $5.0 million; 50.0% of the next $5.0 million; and, 95.0% of the next $90.0 million. Including the Company's retention, total catastrophe coverage was $100.0 million. This coverage was placed with a number of reinsurers, both foreign and domestic. 31 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE F-Reinsurance Activity - (continued) 	Effective March 1, 1996, through February 28, 1997, the Company's catastrophe reinsurance program has been tailored in conjunction with the property quota share arrangement to provide catastrophe reinsurance protection at varying levels of losses. The table below provides information depicting the approximate combined recoveries of all property reinsurance programs (catastrophe and quota share) at various loss scenarios if a catastrophe were to strike: 										 Net Loss 				 Total		Reinsurance		Retained by 				 Loss 		 Recovery 		the Company 				$ 25,000		 $ 11,300		 $13,700 				 50,000		 35,000		 15,000 				 75,000		 58,800		 16,200 				 100,000		 82,500		 17,500 				 125,000		 105,000		 20,000 				 150,000		 110,000		 40,000 	The Company will have no reinsurance recoveries for total loss amounts in excess of $150.0 million. The Company is currently renegotiating its primary catastrophe reinsurance program to become effective May 1, 1997. This renegotiation does not affect the property quota share arrangement or one other non-primary catastrophe reinsurance program. Casualty Reinsurance 	Through December 31, 1996, casualty reinsurance was on an excess of loss basis for any one event or occurrence with a maximum recovery of $4.0 million over a net retention of $1.0 million. Effective January 1, 1997, casualty reinsurance is on an excess of loss basis for any one event or occurrence with a maximum recovery of $9.0 million over a net retention of $1.0 million. This coverage is placed with Swiss Reinsurance America Corporation, formerly North American Reinsurance Corporation (rated A by A.M. Best). 	Effective January 1, 1995, personal and commercial liability umbrella policies are reinsured on a 95% quota share basis in regard to limits up to $1.0 million and 100% quota share basis for limits in excess of $1.0 million but not exceeding $5.0 million for policies with underlying automobile coverage of $250,000/$500,000 or more. Effective January 1, 1996, the Company added personal liability umbrella reinsurance coverage for policies with underlying automobile coverage of $100,000/$300,000, on a 65% quota share basis in regard to limits up to $1.0 million and 100% quota share basis for limits in excess of $1.0 million but not exceeding $3.0 million. These coverages are placed with American Reinsurance Corporation (rated A+ by A.M. Best). C.A.R. 	C.A.R., a state-mandated reinsurance mechanism, enables the Company and approximately 40 other writers of automobile insurance in Massachusetts ("Servicing Carriers") to reinsure any automobile risk that the insurer perceives to be underpriced at the premium level permitted by the Massachusetts Insurance Commissioner (the "Commissioner"). Servicing Carriers, which are responsible for over 99.0% of total direct premiums written for personal automobile insurance in Massachusetts, are required to offer automobile insurance coverage to all eligible applicants pursuant to "take-all-comers" regulations, but may reinsure undesirable business with C.A.R. 	The Company pays to C.A.R. all of the premiums generated by the policies it has ceded and C.A.R. reimburses the Company for all losses incurred on account of ceded policies. In addition, the Company receives a fee for servicing ceded policies based on the expense structure established by C.A.R. For the years ended December 31, 1996, 1995 and 1994, these servicing fees amounted to $17,127, $21,669 and $14,282, respectively. 32 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE F-Reinsurance Activity - (continued) 	C.A.R. has annually generated multi-million dollar underwriting losses in both the personal and commercial pools since its inception. The Company is required to share in the underwriting results of C.A.R. business for its respective product lines. Under current regulations, the Company's share of the C.A.R. personal or commercial deficit is based upon its market share for retained automobile risks for the particular pool, adjusted by a "utilization" concept, such that, in general, the Company is disproportionately and adversely affected if its relative use of C.A.R. reinsurance exceeds that of the industry, and favorably affected if its relative use of C.A.R. reinsurance is less than that of the industry. During 1996, 1995 and 1994, the Company's net participation in the C.A.R. personal automobile pool approximated 19.0%, 16.0% and 16.0%, respectively. 	Written premiums, earned premiums, losses incurred and the liabilities for unearned premiums, unpaid losses ceded to and assumed from C.A.R. and other receivables from C.A.R. were as follows: 			 				Year ended December 31,		 			 			 	 1996 	 1995 	 1994 	 			 Ceded Assumed	 Ceded Assumed	 Ceded Assumed Income Statement Written premiums... $ 82,861 $ 93,703 $ 82,814 $ 92,249 $100,583 $ 93,785 Earned premiums.... 85,977 92,469 92,664 90,609 87,585 77,832 Losses incurred.... 84,074 93,278 75,475 87,786 81,217 63,842 Balance Sheet Unearned premiums.. $ 36,042 $ 46,681 $ 39,158 $ 45,446 $ 49,008 $ 43,806 Unpaid losses...... 123,092 117,237 126,555 110,003 138,356 95,290 Other receivables from C.A.R........ 36,079 N/A 34,411 N/A 27,454 N/A Residual Market Receivable......... $195,213 N/A $200,124 N/A $214,818 N/A 	In accordance with Statement of Financial Accounting Standards No. 113, "Accounting and Reporting for Reinsurance of Short-Duration and Long-Duration Contracts", the company presents assets and liabilities gross of reinsurance. The Residual Market Receivable represents the gross amount of reinsurance recoverable from C.A.R. including unpaid losses, unearned premiums, paid losses recoverable and unpaid ceded and assumed premiums. 	The current C.A.R. utilization-based participation ratio has been in place for the personal automobile market since 1993. During 1996, 1995 and 1994, the Company's amount of personal automobile risks it reinsured through C.A.R. approximated 8.0%, 11.0% and 14.0%, respectively. 	Earned premiums and losses and loss adjustment expenses are stated in the accompanying consolidated financial statements after deductions for ceded reinsurance. Those deductions for reinsurance other than C.A.R. are as follows: 										Year ended December 31, 	 								 1996 1995 1994 Earned premiums ceded.................................. $36,261 $28,056 $28,278 Losses and loss adjustment expenses ceded.............. 22,453 21,454 17,936 	The Company, as primary insurer, would be required to pay losses in their entirety in the event that the reinsurers were unable to discharge their obligations under the reinsurance agreements. 33 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE G-Income Taxes 	The Company and its subsidiaries file a consolidated federal income tax return. 	The Federal income tax expense (benefit) consisted of the following: 									 Year ended December 31, 	 									 1996 1995 1994 			Current............................ $ 15,951 $ 34,891 $ 54,181 			Deferred........................... 2,098 4,650 (4,776) 									 $ 18,049 $ 39,541 $ 49,405 	Deferred taxes arise from temporary differences in the bases of assets and liabilities for tax and financial statement purposes. The sources of these differences and the related tax effects consisted of the following: 									 Year ended December 31, 	 									 1996 1995 1994 Deferred policy acquisition costs.................. $ 6,022 $ 5,087 $ (1,683) Unearned premiums.................................. (3,695) (1,469) (488) Salvage and subrogation recoverable................ 425 151 356 Discounting of loss reserves....................... (2,954) (370) (983) Tax depreciation in excess of book depreciation.... 192 205 108 Book value rights/book value awards/stock appreciation rights............................... 1,686 334 773 Bad debt expense................................... 131 92 145 Deferred items not included above.................. 291 620 (3,004) Deferred income tax (benefit)................ 2,098 4,650 (4,776) Change in unrealized gains (losses)................ 3,540 31,726 (46,888) Change in deferred tax liability(asset)...... $ 5,638 $ 36,376 $(51,664) 	Realization of a deferred tax asset is dependent on generating sufficient taxable income in future years. Although realization is not assured, Management believes it is more likely than not that all of the deferred tax asset will be realized. The amount of the deferred tax asset considered realizable, however, could be reduced in the near term if estimates of future taxable income are reduced. Deferred tax liabilities (assets) were comprised of the following components at December 31, 1996 and 1995: 											 1996 1995 Deferred policy acquisition costs.............................. $ 24,535 $ 18,513 Unearned premiums.............................................. (19,839) (16,144) Salvage and subrogation recoverable............................ 2,407 1,982 Discounting of loss reserves................................... (23,800) (20,846) Tax depreciation in excess of book depreciation................ 2,705 2,513 Book value rights/book value awards/stock appreciation rights.. 3,287 1,601 Bad debt allowances............................................ (901) (1,032) Unrealized gains............................................... 12,427 8,887 Deferred items not included above.............................. 3,402 3,111 	Deferred tax liability (asset)........................... $ 4,223 $ (1,415) 34 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE G-Income Taxes - (continued) 	Federal income tax on income is less than the amount computed by applying the statutory rate of 35% for the years ended 1996, 1995 and 1994 for the following reasons: 								Year ended December 31,	 	 			 					 1996 	 1995 	 1994 	 Tax at statutory rate.. $ 32,205 35.0% $52,410 35.0% $60,196 35.0% Tax exempt interest.... (10,062) (10.9) (11,067) (7.4) (8,836) (5.2) Dividends paid to ESOP participants......... (1,169) (1.3) - - - - - Dividends received deduction............ (3,167) (3.4) (2,038) (1.4) (1,819) (1.1) Other.................. 242 0.2 236 0.2 (136) - 	 Tax at effective rate.. $ 18,049 19.6% $39,541 26.4% $49,405 28.7% NOTE H-Related Party Transactions 	The Company has made loans to insurance agencies with which the Company transacts business on a regular basis. At December 31, 1996, eleven of these loans which had an aggregate outstanding principal balance of $2,384 were collateralized by the assets of the agencies. At December 31, 1995, thirteen of these loans which had an aggregate outstanding principal balance of $2,138 were collateralized by the assets of the agencies. Mortgage loans to agents collateralized by real estate had an aggregate outstanding balance of $317 and $323 at December 31, 1996 and 1995, respectively. 	During 1992, the Company insured a mortgage note in the principal amount of $28,750 issued by a corporation to a bank. Two directors of the Company, were, with others, guarantors of this note. The Company's liability under this insurance policy, which expired on October 15, 1995, was $12,000. For this insurance, the Company received the full premium of $1,080 in 1992, which was earned pro-rata through the expiration date of the policy. 	One Director of the Company, is the former President and principal owner of an insurance agency which is one of the Company's independent insurance agencies. This Director sold his ownership interest in that agency in 1994, although he remains associated with it under an employment/consulting agreement and serves as Chairman of an Advisory Board. This Director also continues to receive payments under non- competition and loan agreements. This Director receives no direct or indirect compensation based on the commissions paid to the agency by the Company. During the years ended December 31, 1996, 1995, and 1994 the agency received from the Company commissions of $906, $885 and $1,010, respectively, in the aggregate, for policies written. The Company also purchased certain insurance coverages through the agency and paid premiums for these policies of $360, $218 and $217 in 1996, 1995 and 1994, respectively. NOTE I-Employee Stock Ownership Plan 	The Company offers an Employee Stock Ownership Plan for the benefit of substantially all employees, including those of the Company's subsidiaries. The E.S.O.P. is noncontributory on the part of participants and contributions are made at the discretion of the Board of Directors. The Company is under no obligation to make contributions or maintain the Plan for any length of time, and may completely discontinue or terminate the Plan at any time without liability. 	Contributions by the Company and subsidiaries to the Plan for the years ending December 31, 1996, 1995 and 1994 were $6,216, $5,729 and $5,430, respectively. 35 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars Except Per Share Data) NOTE J-Stockholders' Equity Book Value Rights, Book Value Awards and Stock Appreciation Rights Program 	The Board of Directors authorized a Book Value Rights Program which provided for the payment of awards in cash to key employees based upon increases in the book value of the Company at the end of the program period, which is December 31st of the third year after the rights have been granted. The Board of Directors authorized advance payments of $1,888 in December, 1995 applicable to Book Value Rights maturing in 1996 and $1,929 in December, 1994 applicable to Book Value Rights maturing in 1995. Expenses relating to this Book Value Rights Program were $234, $3,738 and $4,579 in 1996, 1995 and 1994, respectively. 	The Management Incentive Plan approved by the Company's stockholders in May, 1994 provides for the award of up to 2,500,000 shares of common stock or equivalent units (subject to anti-dilution adjustments) in the form of incentive stock options, non-qualified stock options, book value awards, stock appreciation rights, restricted stock and performance stock units. All directors, officers and other senior management employees of the Company or any of its subsidiaries are eligible to participate in this Management Incentive Plan. Book value awards issued relating to this Plan totalled 481,671, 623,649 and 336,236 in 1996, 1995 and 1994, respectively. Stock appreciation rights issued also relating to this Plan totalled 533,910, 689,919 and 613,435 in 1996, 1995, and 1994, respectively. Expenses relating to book value awards were $2,140, $714 and $0 in 1996, 1995 and 1994. Expenses relating to stock appreciation rights were $6,224, $366 and $0 in 1996, 1995 and 1994. NOTE K-Net Capital Requirements 	The insurance companies included in the consolidated financial statements are subject to the financial capacity guidelines established by their respective state Divisions of Insurance. Every Massachusetts insurance company seeking to make any dividend or other distributions to its stockholders must file a report with the Commissioner. An extraordinary dividend is any dividend or other property, whose fair value together with other dividends or distributions made within the preceding twelve months exceeds the greater of ten percent of the insurer's surplus as regards policyholders as of the end of the preceding year, or the net income of a non-life insurance company for the preceding year. No pro-rata distribution of any class of the insurer's own securities is to be included. No Massachusetts insurance company shall pay an extraordinary dividend or other extraordinary distribution until thirty days after the Commissioner has received notice of the intended distribution and has not objected. No extraordinary dividends were paid in 1996, 1995 and 1994. 	To the extent Commerce and Citation are restricted from paying dividends to CHI, CHI will be limited in its ability to pay dividends to the Company. On this basis, the Company's ability to pay dividends to its stockholders is limited. During 1996 Commerce and Citation paid $37,130 and $6,600 in dividends, respectively, to CHI; CHI then paid $43,470 to the Company in March 1996. During 1995, Commerce and Citation paid $29,845 and $4,950 in dividends, respectively, to CHI; CHI then paid $34,650 to the Company in March 1995. 36 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE K-Net Capital Requirements (continued) 	The Board of Directors of the Company voted to declare four quarterly dividends to stockholders of record totaling $0.81 per share and $0.23 per share in 1996 and 1995, respectively. On May 17, 1996, the Board voted to increase the quarterly stockholder dividend from $0.06 to $0.25 per share to stockholders of record as of June 7, 1996. Prior to that declaration, the Company had paid quarterly dividends of $0.06 per share dating back to May 19, 1995 when the Board voted to increase the dividend from $0.05 to $0.06 per share. The $0.05 cash dividend per share was first declared by the Board on May 20, 1994. 	Treasury Stock purchased under the stock buyback program increased by 673,915 shares during 1996 to 1,937,348 shares at December 31, 1996. The stock buyback program, authorized by the Board in May 1995, enables the Company to purchase up to three million shares of the Company's common stock. The program is now approximately two-thirds of the way complete. NOTE L-Statutory Balances 	Following is a GAAP to Statutory reconciliation for both earnings and policyholders surplus for the combined operations of Commerce, Citation and effective August 31, 1995, Western Pioneer: 					 	 1996 	 1995 1994 	 					 Earnings Equity Earnings Equity Earnings Equity GAAP............................ $ 74,432 $550,151 $110,450 $512,875 $113,892 $378,301 Deferred income taxes........... 929 2,165 4,152 (2,650) (10,051) (38,180) Deferred acquisition costs...... (15,808) (82,968) (8,094) (67,160) (5,419) (59,066) Bonds-book versus market........ - (16,194) - (14,432) - 56,366 Preferred stock-market versus book........................... - (331) - (1,607) - (1,081) Deferred income................. (963) 7,768 (1,496) 6,766 4,321 11,575 Deferred service fee income..... 1,538 1,538 - - - - - Deferred reinsurance commissions.................... 2,082 5,796 2,060 5,614 (1,257) 2,297 Statutory reserve over statement reserves....................... - (5,397) - (1,940) - (437) Goodwill in subsidiary.......... (270) 2,515 (97) 2,806 - - Difference in GAAP to statutory net income in subsidiary....... 416 - (74) - - - - Other........................... 4 (304) (4) (162) - - 	 					 (12,072) (85,412) (3,553) (72,765) (12,406) (28,526) Statutory....................... 62,360 464,739 106,897 440,110 101,486 349,775 Less subsidiary net loss from January 1, 1995 through August 30, 1995................ - - 429 - - - - 	 Adjusted statutory.............. $ 62,360 $464,739 $107,326 $440,110 $101,486 $349,775 37 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE M-Segment Information Selected information by industry segment for 1996, 1995 and 1994 is summarized as follows: 										Earnings Before	Identifiable 								Revenue	 Income Taxes 	 Assets 	 1996 Property and casualty insurance............ $740,707 $ 91,242 $1,590,695 Real estate and commercial lending......... 4,249 4,249 75,255 Corporate and other........................ 3,301 (3,478) 10,849 	Consolidated........................... $748,257 $ 92,013 $1,676,799 1995 Property and casualty insurance............ $677,217	 $147,378 	 $1,479,898 Real estate and commercial lending......... 3,804	 3,804 	 76,642 Corporate and other........................ 3,014 	 (1,440)	 7,635 	Consolidated........................... $684,035	 $149,742 	 $1,564,175 1994 Property and casualty insurance............ $691,478 $167,738 $1,315,100 Real estate and commercial lending......... 3,972 3,972 59,452 Corporate and other........................ 3,613 278 7,674 	Consolidated........................... $699,063 $171,988 $1,382,226 NOTE N-Supplement to Consolidated Statements of Cash Flows Disclosure of cash flow information: 									 Year ended December 31, 	 									 1996	 1995		 1994 Cash paid during the year for: Federal and state income taxes........................ $17,007 $43,658 $48,140 State premium and related taxes of insurance subsidiaries......................................... 17,859 15,592 15,517 	During the years ended December 31, 1996, 1995 and 1994, the Company acquired property through foreclosure of mortgages held with remaining principle balances at the time of foreclosure of $245, $641 and $1,930, respectively. NOTE O-Insolvency Fund Assessments 	As provided in the statutes, insurance companies which write business in Massachusetts are assessed for losses attributable to the insolvency of other insurance companies by the Massachusetts Insurers Insolvency Fund ("M.I.I.F."). From its inception, on August 2, 1972 through December 31, 1996, the M.I.I.F. has approved assessments totaling $138,489, of which the Company's share was approximately $7,823. It is anticipated that there will be additional assessments from time to time relating to various insolvencies. By statute, no insurer may be assessed in any year an amount greater than two percent of that insurer's net direct written premiums for the calendar year preceding the assessment. Although the timing and amounts of any such assessments are not known, Management is of the opinion that such assessments will not have a material effect on the consolidated financial position of the Company. The Company's policy is to record these assessments as assessed. According to statute, the assessed insurance companies have the right to recoup amounts paid to the M.I.I.F., over a reasonable length of time, through premium rates approved by the Commissioner. The Company's policy is to record the recovery of the assessed amounts as received. Assessments by the M.I.I.F. for the years ended December 31, 1996, 1995 and 1994 were $742, $338 and $331, respectively. 38 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 1996, 1995 and 1994 (Thousands of Dollars) NOTE P-Quarterly Results of Operations (Unaudited) An unaudited summary of the Company's 1996 and 1995 quarterly performance is as follows: 1996								 FIRST SECOND THIRD FOURTH 								 QUARTER QUARTER QUARTER QUARTER Total revenues................................. $173,802 $186,448 $192,333 $195,674 Net earnings................................... 14,593 16,265 21,436 21,670 Net earnings per weighted average common share (primary and fully diluted)............ 0.40 0.45 0.59 0.60 Cash dividends paid per share.................. 0.06 0.25 0.25 0.25 1995 Total revenues................................. $164,462 $167,374 $174,259 $177,940 Net earnings................................... 22,271 29,287 28,847 29,796 Net earnings per weighted average common share (primary and fully diluted)............ 0.59 0.77 0.77 0.80 Cash dividends paid per share.................. 0.05 0.06 0.06 0.06 NOTE Q-Subsequent Events 	On January 24, 1997, the Massachusetts Commissioner of Insurance issued 1997 private passenger automobile rates. The overall rate decrease from 1996 rates was 6.2%. This decrease was partially driven by corrections to an industry error impacting prior year rate decisions. The industry error resulted from a miscalculation of industry expense allowances that had the effect of overstating rates for 1991 through 1996. Rates for 1997 include an adjustment to recoup this error from the industry equal to 40% of the error with 40% reducing 1998 rates and 20% reducing 1999 rates. 	Additionally, 1997 rates were decreased as a result of the reconciliation of the Safe Driver Insurance Plan ("SDIP") which is designed to be revenue neutral. In most recent past years, the SDIP reconciliation resulted in a deficit which was then added into the rates for the subsequent years. The 1996 SDIP reconciliation, however, resulted in a surplus. Fifty percent of this surplus is being used to decrease rates in both 1997 and 1998. 	The Company has performed an analysis of the rate decision and has estimated the impact of the above two items on its results assuming its market share remains the same as it was at the end of 1996. The earned premium impact is estimated to be approximately $15.3 million for 1997, $23.0 million for 1998 and $13.5 million for 1999. The earnings per share after-tax impact resulting from the lower earned premiums for 1997, 1998 and 1999 is estimated to be $0.28, $0.41 and $0.23, respectively. If the Company's future market share increases (decreases), a larger (smaller) financial impact would result. 	The Company was notified in January 1997 that its application for a license in the State of Vermont was approved. Applications for licenses in the states of Maine and New Hampshire remain pending. 39 SELECTED CONSOLIDATED FINANCIAL DATA 	The selected consolidated financial data presented below should be read in conjunction with the consolidated financial statements of the Company and the notes thereto. This financial data has been extracted from financial statements audited by Coopers & Lybrand L.L.P. All dollar amounts set forth in the following tables are in thousands except per share data. 									Year Ended December 31,				 						 1996 1995 1994 1993 1992 Statement of Earnings Data: Net premiums written...........	$ 711,570 $ 603,421 $ 589,197 $ 563,416 $ 508,847 Increase in unearned premiums..	 (42,854) (10,831) (17,144) (14,856) (98,353) Earned premiums................	 668,716 592,590 572,053 548,560 410,494 Net investment income..........	 77,402 71,313 62,901 53,068 39,223 Premium finance fees...........	 9,713 19,420 18,497 16,666 13,916 Net realized investment gains (losses)......................	 (7,574) 712 45,612 7,506 1,537 Total revenues............	 748,257 684,035 699,063 625,800 465,170 Losses and loss adjustment expenses......................	 475,231 367,552 369,660 373,959 271,789 Policy acquisition costs.......	 181,013 166,741 157,415 150,195 117,833 Total expenses............	 656,244 534,293 527,075 524,154 389,622 Other income Withdrawing companies' settlements...................	 - - - - - 43,168	 Earnings before income taxes...	 92,013 149,742 171,988 101,646 118,716 Income taxes...................	 18,049 39,541 49,405 26,330 34,411 Net earnings..............	$ 73,964 $ 110,201 $ 122,583 $ 75,316 $ 84,305 Per Share Data: Net earnings per share....	$ 2.04 $ 2.93 $ 3.23 $ 1.98 $ 2.23 Cash dividends paid per share................... $ 0.81 $ 0.23 $ 0.15 $ - $ - 	 Weighted average number of shares outstanding.............. 36,311,887 37,632,236 38,000,000 38,000,000 37,852,108 									Year Ended December 31,				 						 1996	 1995	 1994	 1993	 1992 Balance Sheet Data: Total investments.............. $1,027,136 $1,044,113 $ 899,546 $ 860,017 $ 633,470 Premiums receivable............ 158,153 127,243 102,529 95,262 68,724 Total assets................... 1,676,799 1,564,175 1,382,226 1,298,371 1,097,304 Unpaid losses and loss adjustment expenses........... 649,913 618,791 592,373 567,797 495,800 Unearned premiums.............. 367,991 330,454 314,719 283,526 264,567 Stockholders' equity........... 587,039 549,714 413,589 383,348 281,933 Stockholders' equity per share 16.28 14.96 10.88 10.09 7.42 40 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (Thousands of Dollars) 	The following exhibits depict the progress of the insurance operations of the Company over the past fifteen years. For these years of operation, net premiums written amounted to $4,066,668. During this period, the average statutory financial ratios were 66.9% for losses and loss expenses and 27.2% for underwriting expenses resulting in an average combined ratio of 94.1%. Total net investment income amounted to $437,553 or 10.8% of net premiums written. Net realized gains were $65,117. Stockholders' equity was $8,384 at the beginning of 1982 and $550,151, at the end of 1996, resulting in an average annual increase of 33.1%. The progress of the insurance operations during the most recent five year period, compared to the two previous five year periods, can best be illustrated by the following comparison: 											5 Year Period		 									 1992-96	 1987-91	 1982-86 Direct premiums written............................	$3,110,296	 $1,710,049 $346,678 Net premiums written...............................	 2,976,451	 895,364 194,853 Net investment income..............................	 303,546	 106,790 27,217 Net realized gains.................................	 50,290	 13,942 885 Stockholders' equity at end of period..............	 550,151	 177,225 31,461 Statutory Financial Ratios (Unaudited) Losses and loss expenses to premiums earned......	 66.5%	 66.8% 74.5% Underwriting expenses to net premiums written....	 27.4	 26.6 27.0 	Combined ratio...............................	 93.9% 93.4% 101.5% Increase in Stockholders' Equity...................	 210.5%	 462.5% 275.3% 						 The insurance operations of the Company include the operating results of Commerce, its subsidiary company Western Pioneer and Citation. Citation commenced business in 1981 as a wholly-owned subsidiary of Commerce. On December 31, 1989 the ownership of Citation was transferred to The Commerce Group, Inc. Capital stock, paid-in capital and retained earnings of Commerce and Citation as of January 1, 1989 were combined due to the effect of the transfer in ownership of Citation to The Commerce Group, Inc. on December 31, 1989. In September 1993, ownership of both Commerce and Citation was transferred from The Commerce Group, Inc. to CHI, a subsidiary of The Commerce Group, Inc. Results of Western Pioneer are included since its acquisition by Commerce on August 31, 1995. The combined balance sheets of these insurance subsidiaries appear on pages 42 and 43. The combined statements of earnings of insurance operations appear on pages 44 and 45. 41 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED BALANCE SHEETS OF INSURANCE SUBSIDIARIES December 31, (Thousands of Dollars) 1996 1995 1994 1993 1992 ASSETS Cash and short-term investments.... $ 140,102 $ 52,308 $ 4,560 $ 12,615 $ 25,809 Bonds, at market (at amortized cost prior to 1993).................... 716,702 815,277 745,010 649,491 505,565 Preferred stocks, at market (at amortized cost prior to 1993)..... 147,680 111,220 85,574 80,059 2,261 Common stocks, at market........... 86,041 40,359 9,656 47,462 43,545 Mortgage loans on real estate...... 45,398 31,404 35,715 42,042 60,697 Premium balances receivable........ 157,673 126,090 101,529 94,333 67,876 Investment income receivable....... 12,655 14,440 13,285 10,205 9,710 Residual market receivable......... 195,213 200,124 214,818 220,312 274,426 Reinsurance receivable............. 19,659 21,897 16,892 12,868 365 Deferred acquisition costs......... 82,968 67,160 59,066 53,647 55,442 Current income taxes............... - - - - - - Deferred income taxes.............. - 2,100 38,180 - - - Real estate, furniture and equipment 26,138 24,642 25,246 22,371 23,183 	 Total assets................ $1,630,229 $1,507,021 $1,349,531 $1,245,405 $1,068,879 LIABILITIES Unpaid losses and loss expenses.... $ 649,913 $ 618,791 $ 592,373 $ 567,797 $ 495,800 Unearned premiums.................. 367,991 330,454 314,719 283,526 264,567 Notes payable...................... - - - - - - Deferred income.................... 7,974 8,954 10,451 7,351 8,384 Accounts payable, accrued and other liabilities....................... 49,309 34,351 43,433 16,564 20,863 Current income taxes............... 2,726 1,596 10,254 4,867 9,249 Deferred income taxes.............. 2,165 - - 13,669 4,400 	 Total liabilities........... 1,080,078 994,146 971,230 893,774 803,263 STOCKHOLDERS' EQUITY Capital stock...................... 3,600 3,450 3,450 3,450 3,450 Paid-in capital.................... 45,050 23,700 23,700 8,700 8,700 Retained earnings Balance, January 1............... 485,725 351,151 339,481 253,466 165,075 Net earnings..................... 74,432 110,450 113,892 79,837 91,980 Unrealized gains (losses) on investments..................... 6,574 58,919 (77,622) 21,928 9,811 Dividends paid................... (65,230) (34,795) (24,600) (15,750) (13,400) Balance, December 31............... 501,501 485,725 351,151 339,481 253,466 	 Total stockholders' equity.. 550,151 512,875 378,301 351,631 265,616 	 Total liabilities and 	 stockholders' equity...... $1,630,229 $1,507,021 $1,349,531 $1,245,405 $1,068,879 42 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED BALANCE SHEETS OF INSURANCE SUBSIDIARIES December 31, (Thousands of Dollars) 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 ASSETS $ 11,190 $ 38,654 $ 84,308 $ 60,885 $ 21,051 $ 10,048 $ 11,802 $ 7,953 $ 3,864 $ 6,557 329,935 242,735 153,621 133,867 116,220 88,755 56,985 34,422 22,352 14,054 869 1,010 1,324 1,606 2,295 6,755 9,956 10,837 7,986 4,759 30,055 4,869 2,900 1,921 1,438 149 134 1,494 1,540 1,507 66,122 56,124 52,244 42,882 15,931 - - 7,825 5,860 3,555 55,510 57,733 56,713 33,727 19,329 11,817 8,194 6,028 5,430 2,810 6,063 4,235 3,093 2,889 2,370 2,485 1,722 1,286 887 523 277,196 290,440 268,951 198,177 132,725 87,178 50,327 29,187 20,513 13,000 - - - - - - - - - - - 33,981 27,273 22,702 15,699 10,898 7,129 5,417 3,968 3,057 1,731 - - 341 266 - 2,209 1,294 - - - 260 883 1,666 - - - - - - - - - 24,163 25,046 23,118 9,684 8,356 7,370 5,648 3,136 2,799 2,590 $835,967 $749,785 $669,315 $501,603 $330,613 $223,895 $151,479 $106,136 $74,288 $51,346 LIABILITIES $439,551 $403,752 $345,020 $270,628 $169,539 $113,513 $ 71,525 $ 44,425 $32,860 $23,154 192,785 175,334 174,345 118,079 84,876 55,378 36,024 23,585 14,190 9,496 - 1,662 1,837 2,013 2,204 3,772 4,140 2,858 1,313 1,388 12,918 20,264 23,689 23,307 11,058 7,503 4,208 3,173 1,658 1,302 7,677 21,065 27,513 19,350 14,532 8,532 4,162 4,479 2,482 2,731 5,811 3,542 - - 470 - - 418 1,487 - - - 1,623 1,021 1,853 3,736 3,623 2,610 2,079 1,582 658,742 625,619 574,027 434,398 284,532 192,434 123,682 81,548 56,069 39,653 STOCKHOLDERS' EQUITY 3,450 3,450 3,450 2,350 2,350 2,350 2,350 2,350 2,250 2,000 8,700 8,700 8,700 6,500 6,500 6,500 6,500 6,500 5,500 4,000 112,016 83,138 62,877 37,231 22,611 18,947 15,738 10,469 5,693 4,084 55,214 32,414 21,966 21,837 15,614 4,362 4,025 6,033 5,213 1,819 2,545 (86) 645 321 (54) 7 (158) (179) 63 198 (4,700) (3,450) (2,350) (1,034) (940) (705) (658) (585) (500) (408) 165,075 112,016 83,138 58,355 37,231 22,611 18,947 15,738 10,469 5,693 177,225 124,166 95,288 67,205 46,081 31,461 27,797 24,588 18,219 11,693 $835,967 $749,785 $669,315 $501,603 $330,613 $223,895 $151,479 $106,136 $74,288 $51,346 43 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED STATEMENTS OF EARNINGS OF INSURANCE OPERATIONS Year Ended December 31, (Thousands of Dollars) 							 1996 1995 1994 1993 1992 Underwriting Direct premiums written..............	$731,823 $626,666 $625,023 $601,289 $525,495 Net premiums written.................	$711,570 $603,421 $589,197 $563,416 $508,847 Increase in unearned premiums........	 42,854 10,831 17,144 14,856 98,353 	Earned premiums..................	 668,716 592,590 572,053 548,560 410,494 Expenses Losses and loss expenses.............	 474,173 367,258 369,764 373,243 271,848 Underwriting expenses................	 194,873 171,892 162,446 147,290 138,669 (Increase) decrease in deferred acquisition costs...................	 (15,809) (5,723) (5,420) 1,796 (21,462) 	Total expenses...................	 653,237 533,427 526,790 522,329 389,055 Underwriting income (loss).............	 15,479 59,163 45,263 26,231 21,439 Net investment income..................	 76,867 71,007 63,119 52,868 39,685 Premium finance fees...................	 9,666 19,246 18,315 16,486 13,734 Net realized investment gains (losses).	 (7,863) 720 32,025 13,040 12,368 	Earnings before Federal income 	taxes and withdrawing companies' 	settlements......................	 94,149 150,136 158,722 108,625 87,226 Other income Withdrawing companies' settlements...	 - - - - - 43,168 Earnings before Federal income taxes...	 94,149 150,136 158,722 108,625 130,394 Federal income taxes (benefits)........	 19,717 39,686 44,830 28,788 38,414 Earnings before cumulative effect of change in accounting principle........	 74,432 110,450 113,892 79,837 91,980 Cumulative effect on prior years (to December 31, 1986) of changing to different method of accounting for income taxes..........................	 - - - - - - 	 	NET EARNINGS.....................	$ 74,432 $110,450 $113,892 $ 79,837 $ 91,980 Statutory Financial Ratios (Unaudited) Losses and loss expenses to premiums earned.....................	 70.9% 62.0% 64.6% 68.0% 66.2% Underwriting expenses to net premiums written....................	 27.1 29.0 27.1 25.7 28.1 	Combined ratio...................	 98.0% 91.0% 91.7% 93.7% 94.3% 	Underwriting profit (loss).......	 2.0% 9.0% 8.3% 6.3% 5.7% 44 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED STATEMENTS OF EARNINGS OF INSURANCE OPERATIONS Year Ended December 31, (Thousands of Dollars) 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 $429,780 $401,077 $366,492 $306,469 $206,231 $131,807 $85,000 $65,699 $37,318 $26,854 $310,999 $219,936 $140,313 $124,923 $ 99,193 $ 60,808 $49,229 $33,943 $25,817 $25,056 30,193 34,692 12,655 9,678 13,428 6,775 6,392 2,137 2,258 1,902 280,806 185,244 127,658 115,245 85,765 54,033 42,837 31,806 23,559 23,154 173,901 125,219 88,564 80,203 65,299 44,205 33,548 19,567 15,242 15,923 85,655 55,551 44,181 33,115 25,882 18,460 15,177 11,241 6,532 9,000 (6,708) (4,571) (7,003) (4,801) (3,769) (1,712) (1,448) (911) (1,327) (811) 252,848 176,199 125,742 108,517 87,412 60,953 47,277 29,897 20,447 24,112 27,958 9,045 1,916 6,728 (1,647) (6,920) (4,440) 1,909 3,112 (958) 32,661 25,978 21,256 15,999 10,896 7,554 6,835 5,684 4,108 3,036 11,165 10,074 8,095 4,592 3,021 1,436 531 324 39 - 7,529 74 618 2,298 3,423 185 336 (108) 314 158 79,313 45,171 31,885 29,617 15,693 2,255 3,262 7,809 7,573 2,236 - - - - - - - - - - - 	 79,313 45,171 31,885 29,617 15,693 2,255 3,262 7,809 7,573 2,236 24,099 12,757 9,919 7,780 2,987 (2,107) (763) 1,776 2,360 417 55,214 32,414 21,966 21,837 12,706 4,362 4,025 6,033 5,213 1,819 - - - - 2,908 - - - - - - 	 $ 55,214 $ 32,414 $ 21,966 $ 21,837 $ 15,614 $ 4,362 $ 4,025 $ 6,033 $ 5,213 $ 1,819 61.9% 65.7% 68.0% 69.5% 79.4% 83.5% 79.7% 63.6% 63.8% 69.8% 30.0 26.7 26.3 22.0 22.5 24.4 28.1 27.8 23.9 33.5 91.9% 92.4% 94.3% 91.5% 101.9% 107.9% 107.8% 91.4% 87.7% 103.3% 8.1% 7.6% 5.7% 8.5% (1.9%) (7.9%) (7.8%) 8.6% 12.3% (3.3%) 45 THE COMMERCE GROUP, INC. DIRECTORS Herman F. Becker.........................	President and owner, Sterling Realty and Huguenot 							Development Corporation Joseph A. Borski, Jr.....................	Self-employed Certified Public Accountant Eric G. Butler...........................	Retired Vice President-General Claims Manager of 							Commerce and Citation Henry J. Camosse.........................	Retired President, Henry Camosse & Son Co., Inc., 							a building and masonry supplies company Gerald Fels..............................	Executive Vice President and Chief Financial 								Officer of the Company David R. Grenon..........................	Assistant Clerk and Chairman of the Advisory Board 							of The Protector Group Insurance Agency, Inc., a 							property and casualty insurance agency. Robert W. Harris.........................	Retired Treasurer, H.C. Bartlett Insurance Agency, 							Inc. Robert S. Howland........................	Retired Clerk, H.C. Bartlett Insurance Agency, 								Inc. John J. Kunkel...........................	Retired President and Treasurer, Kunkel Buick and 							GMC Truck, retired Treasurer, Kunkel Bus Company Raymond J. Lauring.......................	Retired President, Lauring Construction Company Roger E. Lavoie..........................	Retired President and Treasurer, Lavoie Toyota-							 	Dodge, Inc. Normand R. Marois........................	Retired Chairman of the Board, Marois Bros., Inc., 							a contracting firm Suryakant M. Patel.......................	Physician specializing in internal medicine Arthur J. Remillard, Jr..................	President, Chief Executive Officer, and Chairman 							of the Board of the Company Arthur J. Remillard, III.................	Senior Vice President and Assistant Clerk of 							the Company, Senior Vice President of Commerce 							and Citation in charge of Policyholder Benefits Regan P. Remillard.......................	Senior Vice President - General Counsel 							of the Company, President and Secretary of 							Western Pioneer Insurance Company Antranig Sahagian........................	Retired Owner, A. Sahagian Service Center Gurbachan Singh..........................	Physician specializing in general surgery John W. Spillane.........................	Clerk of the Company and practicing attorney 46 DIRECTORS OF COMMERCE HOLDINGS, INC. The Commerce Insurance Company Western Pioneer Insurance Company Citation Insurance Company Arthur J. Remillard, Jr................	President, Chief Executive Officer and Chairman 							of the Board Gerald Fels............................	Executive Vice President and Chief Financial 							Officer Arthur J. Remillard, III (1)...........	Senior Vice President and Clerk Regan P. Remillard.....................	Senior Vice President - General Counsel, President 							and Secretary of Western Pioneer Insurance Company David R. Grenon (1)....................	Assistant Clerk and Chairman of the Advisory 							Board of The Protector Group Insurance Agency John M. Nelson (1).....................	Chairman and Chief Executive Officer of Wyman- 							Gordon Company Suryakant M. Patel (1).................	Physician specializing in internal medicine William G. Pike (1)....................	Executive Vice President and Chief Financial 							Officer of Granite State Bankshares, Inc. DIRECTORS OF BAY FINANCE COMPANY, INC. Arthur J. Remillard, Jr................	President and Chairman of the Board Gerald Fels............................	Executive Vice President and Chief Financial 							Officer John W. Spillane.......................	Clerk and practicing attorney Arthur J. Remillard, III...............	Assistant Clerk Regan P. Remillard.....................	Senior Vice President DIRECTORS OF CLARK-PROUT INSURANCE AGENCY, INC. Arthur J. Remillard, Jr................	President and Chairman of the Board Gerald Fels............................	Executive Vice President and Chief Financial 							Officer John W. Spillane.......................	Clerk and practicing attorney Arthur J. Remillard, III...............	Assistant Clerk Elizabeth M. Edwards...................	Vice President 					 (1) Commerce Holdings, Inc., The Commerce Insurance Company and Citation Insurance Company only. 47 THE COMMERCE GROUP, INC. Commerce Holdings, Inc. The Commerce Insurance Company Western Pioneer Insurance Company Citation Insurance Company Bay Finance Company, Inc. Clark-Prout Insurance Agency, Inc. OFFICERS OF THE COMMERCE GROUP, INC. President, Chief Executive Officer and Chairman of the Board...	Arthur J. Remillard, Jr. Executive Vice President and Chief Financial Officer...........	Gerald Fels Senior Vice President and Assistant Clerk......................	Arthur J. Remillard, III Senior Vice President and General Counsel......................	Regan P. Remillard Senior Vice President..........................................	Mary M. Fontaine Clerk..........................................................	John W. Spillane Treasurer and Chief Accounting Officer......................... 	Randall V. Becker Assistant Treasurer............................................	Thomas A. Gaylord Assistant Vice President.......................................	Robert E. McKenna * Officers of Subsidiaries President, Chief Executive Officer and Chairman of the Board...	Arthur J. Remillard, Jr. Executive Vice President and Chief Financial Officer...........	Gerald Fels Senior Vice Presidents.........................................	David H. Cochrane 											Mary M. Fontaine 											Robert E. Longo 											Arthur J. Remillard, III 											Joyce B. Virostek Senior Vice President and General Counsel......................	Regan P. Remillard Vice Presidents................................................	Peter J. Dignan 										 	Elizabeth M. Edwards 										 	Michael J. Richards 										 	Angelos Spetseris 											Henry R. Whittier, Jr. Assistant Vice Presidents..............Burton C. Aaronson		Ronald J. Lareau 						 Robert M. Blackmer		Karen A. Lussier 						 Stephen R. Clark		Donald G. MacLean 						 Raymond J. DeSantis		Robert E. McKenna 						 Warren S. Ehrlich		Robert L. Mooney 						 John V. Kelly		 	Kenneth E. Morrison Treasurer and Chief Accounting Officer......................... 	Randall V. Becker Assistant Treasurer............................................	Thomas A. Gaylord Officers of Western Pioneer Insurance Company President and Secretary........................................	Regan P. Remillard Chief Financial Officer........................................	Albert E. Peters Assistant Vice President.......................................	Robert M. Keppel Treasurer and Controller.......................................	Joan M. Kelly * Officers often hold positions with several operating subsidiaries. The titles listed represent their primary office as of March 1, 1997. 48 Stockholder Information Special Meeting in Lieu of the Annual Meeting A special meeting in lieu of the annual meeting of stockholders will be held at 9:00 a.m. on Friday, May 30, 1997 at the Company's Underwriting Building, 11 Gore Road (Route 16), Webster, MA. Form 10-K Stockholders interested in the detailed information contained in the Company's annual report on Form 10-K, as filed with the Securities and Exchange Commission, may obtain a copy without charge, by writing to the Assistant to the President at 211 Main Street, Webster, MA 01570. Transfer Agent The Commerce Group, Inc. c/o The First National Bank of Boston Boston EquiServe, L.P. Investor Relations Mail Stop: 45-02-09 P.O. Box 644 Boston, MA 02102-0644 (617) 575-3100 Executive Offices 211 Main Street Webster, MA 01570 (508) 943-9000 Trading of Common Stock The Company's Common Stock began trading on the NYSE on March 31, 1995 under the symbol "CGI". Prior to that, the Company's Common Stock was traded on Nasdaq under the symbol "COMG". Independent Accountants Coopers & Lybrand L.L.P. One Post Office Square Boston, MA 02109 (617) 478-5000 49