Exhibit 10.3 SERVICE AGREEMENT THIS AGREEMENT, made as of the 18th day of December 1996, by and between Heritage Bank, F.S.B. ("Bank"), a Montana corporation, and Central Financial Services, Inc. ("CFS"), a Florida corporation. WITNESSETH: WHEREAS, CFS desires to sell and Bank desires to purchase certain services more particularly described herein to be utilized by Bank in the management and operation of its business as a commercial banking organization. NOW, THEREFORE, in consideration of the foregoing premises, and further in consideration of the mutual promises herein contained, the parties hereto hereby agree as follows: 1. Services. Bank, on its own behalf and on behalf of the Banks, agree to purchase and CFS agrees to sell, the following bank advisory and consulting services: A. Advise bank management on income tax planning and provide assistance in the preparation of federal and state income tax returns. B. Coordinate directors' examinations and/or audits under the direction of Banks and Banks' Board of Directors. C. Conduct periodic audits of the Banks' loan portfolios in order to advise bank management in its process of determining adequacy of Reserve for Loan Losses, compliance with existing regulations and adequacy of loan file documentation. D. Under the direction of bank management, provide a review and analysis of specific new loans or problem loans and make recommendations as to how bank management should proceed. E. Under the direction of bank management, provide periodic reviews of internal controls and operations and prepare related reports on findings to bank management. F. Advice with respect to the development of Banks' operating policies and marketing and advertising advice for affiliated banks. G. Regulatory relations and planning advice, which includes updates of regulatory changes, advice in dealings with regulatory agencies and advice with respect to evaluations of potential expansion or change in bank facilities and services. H. Loan policy advice, which includes advising bank officials in the development of proposed loan policies and proposed amendments thereto, providing information and advice on consumer compliance provisions, and advice with respect to coordinating participation loan agreements with bank officials. I. Advise and consult with bank management on asset and liability management, including rate sensitivity, net interest margin, liquidity and capital adequacy. J. Investment consulting under the direction of bank management, as well as coordinating and completing buy-sell transactions. K. Personnel consulting, which includes advice on fringe benefit programs, salary recommendations, and executive recruiting under the direction of bank management. L. Accounting and reporting advice, which includes development of proposed budgets and financial statement formats and review and analysis of monthly statements, budgets and expense classification. M. Insurance advisory services, which includes coordination and central purchasing of all bank-related insurance needs under the direction of bank management. N. Such other advisory or consulting services as the Bank may request. 2. Basic Fees: Payment. Bank hereby agrees to pay CFS for the above services as follows: A. Professional employee services will be billed on a direct hourly rate. The direct hourly rate is based upon a comparable market rate for similar services; and B. Any directly incurred "out-of-pocket" expenses incurred by CFS for providing such services. 3. Cancellation. The service agreement will be in effect for one year. Thereafter, it may be canceled by either CFS or Bank (I) as of the end of any fiscal year hereof upon sixty (60) days prior written notice to the other party or (ii) upon written notice thereof if no agreement as to the basic annual fee is reached as required by Section 2 hereof. Until so canceled, the service agreement will remain in full force and effect. IN WITNESS WHEREOF, CFS and Bank have executed and delivered this Service Agreement as of the day and year first above written. CENTRAL FINANCIAL SERVICES, INC. By: /s/ Kurt R. Weise ------------------------ Its: President HERITAGE BANK, F.S.B By: /s/ Kevin P. Clark ------------------------ Its: President WITNESS: Dee Ann Nieder - ---------------------