Exhibit 23.05

                       CONSENT OF INDEPENDENT ACCOUNTANTS

We hereby consent to the incorporation by reference in this Registration
Statement on Form S-3 of KANA Software, Inc., previously Kana Communications,
Inc., of our report dated February 11, 2000, relating to the financial
statements of Servicesoft, Inc. which appears in the Current Report Form 8-K/A
of Broadbase Software, Inc. filed on February 8, 2001. We also consent to the
reference to us under the heading "Experts" in such Registration Statement.

/s/ PricewaterhouseCoopers LLP

Boston, Massachusetts
February 6, 2002