Exhibit 10.16 Note: Portions of this exhibit indicated by "[*]" are subject to a confidential treatment request, and have been omitted from this exhibit. Complete, unredacted copies of this exhibit have been filed with the Securities and Exchange Commission as part of the Company's confidential treatment request. -------------------------- 2000 NET CONSOLIDATOR PROGRAM ================================================================================ YOUR FIRM: CTI Proposal Date: June 18, 1999 1440 Kapiolani Blvd. Your Firm ARC: 1260167/05-51326 8th Floor Effective Date: November 1, 1999 Honolulu, HI 96814 Termination Date: October 31, 2000 (hereinafter "Your Firm") DISTRICT: LAX AGREEMENT NO: CON20004 This Agreement, when accepted shall constitute the entire Agreement between Your Firm and Trans World Airlines, Inc. ("TWA") with respect to net fares applicable to the markets identified herein, for air travel on TWA or Trans World Express ("TWE") commencing with the above Effective Date and continuing through the above Termination Date, and is subject to the General Terms and Conditions set forth on the following pages. This Agreement supersedes and replaces all previous understandings and agreements, whether oral or written with respect to the subject matter hereof. The net fares offered to Your Firm are predicated on the following: 1. All travel must originate in the USA, with no westbound origination, and must be round-trip, open-jaw, circle trip, or one-way. One way transatlantic travel permitted at 60% of the applicable round-trip fare. Single open-jaw is permitted at [*]. 2. All travel must be sold consisting of a [*] minimum, ninety (90) day maximum stay. 3. All fares are quoted in U.S. dollars and are payable in U.S. dollars (regardless of the currency rate of exchange). Payment must be made in cash only; payment by credit card or MCO is not acceptable. 4. Net fares, surcharges and applicable fees are not subject to commission. 5. Net fares are exclusive of fuel, departure, passenger facility, airport, terminal and/or security taxes or surcharges, which when applicable must be added to the fare collected from the passenger, and shown on the ticket(s) when issued. Outbound date determines round trip seasonal fares only. Surcharges, fees, sell-up differentials are applicable based on actual differentials are applicable based on actual date of travel and must be added to the fares regardless of departure date and/or season. Any passenger routing must be the same as the routing of any TWA published fare for that city pair. 6. Travel may not be combined with or ticketed in conjunction with any other fare on TWA/TWE (except for fares listed in this Agreement) or any other carrier or airline fare. 7. Net fares must be ticketed within [*] days of booking a reservation. Reservations made within [*] days of departure must be ticketed within [*] hours of booking. 8. No block space is permitted; group bookings (10 or more passengers) require specific authorization from TWA's Group Desk, and are subject to the terms and conditions applicable to TWA Group Desk sales procedures. 9. Net fares are subject to change upon fifteen (15) days prior written notice. 10. All sales are subject to audit by TWA. Booking or ticketing violations will subject Your Firm to debit memo, cancellation of booking and/or immediate termination of this Agreement, at the sole discretion of TWA. 11. During the term of this Agreement, Your Firm agrees to ticket an average of [*] net flown (based on true origin and destination) passengers per month. 12. No tour conductor, student, infant, senior, site, agency discounts are permitted. 13. All tickets must be issued on standard stock with TWA (015) validation. No manual ticketing is permitted. 14. In the event of a departure date weather conditions or other operational difficulty which results in a flight cancellation, delay or misconnection, TWA will provide transportation on its next available flight in the same class of service as originally ticketed, at no additional cost to passenger. TWA does not guarantee reprotection of passengers on another airline. 15. No name changes allowed on ticketed reservations (PNR). [*] The redacted portion, indicated by this symbol, is the subject of a confidential treatment request. 2000 NET CONSOLIDATOR PROGRAM ================================================================================ GENERAL TERMS AND CONDITIONS 1. This agreement shall become effective as of the date indicated above provided one (1) copy, signed by Your Firm is returned to TWA within thirty (30) days of the Proposal Date indicated on the front page of this Agreement. In the event this Agreement is not so returned, it shall be construed as an offer only and shall be deemed automatically revoked. Any alterations, deletions or additions to the Terms and Conditions of this Agreement will not be effective without the express written approval of TWA. 2. Either party may cancel this Agreement at anytime, with or without cause, upon 30 days prior written notice to the other. 3. Your Firm can not promote TWA in conjunction with this program in any way including, but not limited to, written advertisement or print through newspapers, magazines, and/or facsimile solicitations. 4. Transportation shall be used in accordance with applicable tariffs and the conditions of carriage and rules and regulations of TWA. Tickets may not be used in conjunction with any special marketing programs conducted by TWA from time to time. [*] 5. Tickets may not be endorsed over to other airlines for carriage, refund or exchange. Individual passengers shall be responsible for payment of excess baggage charges, upgrades and other charges incurred after issuance of tickets. 6. Your Firm agrees to notify TWA promptly, in writing in the event there are changes in the ownership, operation or control of Your Firm. 7. Your Firm agrees to take all reasonable and appropriate measures to keep this Agreement confidential, with the exception of those details necessary for the normal conduct of Your Firm's business. 8. Neither TWA nor Your Firm will in any manner or by any device, either directly or indirectly, act in violation of any applicable law, governmental order or regulation including the provisions of TWA's tariffs and Your Firm's appointment or provision for the conduct of business as established by ARC. 9. Tickets must be issued only at Your Firm's home office set forth on the preceding page hereof and Your Firm's branch office locations filed as such with the Airline Reporting Corporation ("ARC"). 10. In the event TWA terminates your firms Your Firm Sales Agreement, this Agreement shall also terminate as of the same date. 11. This Agreement is governed by the laws of the State of Missouri. 1999 NET CONSOLIDATOR PROGRAM ================================================================================ MARKETS: USA to: All TWA International destinations except TLV/CAI/RUH - ------- ----------- SURCHARGE DATES: See attached schedule - --------------- BOOKING CLASS: "T" Coach Transatlantic and Domestic SELLUP: "V" Coach Transatlantic and Domestic - ------------- FARES: See attached schedule - ----- FARE BASIS CODE: TLCONS/TKCONS/THCONS SELLUP: VLCONS/VKCONS/VHCONS - --------------- TICKET DESIGNATOR/ NF99 SELLUP: NF99 - ------------------ DISCOUNTS: NONE - --------- ---- CHANGES: Reticketing (including the reissuance of lost tickets) is the responsibility of the Your Firm. All - ------- changes/cancellations must be made at least 24 hours prior to the flight on which the passenger has reservations. Once ticketed, all changes will be subject to a $100 fee provided origin and destination do not change, minimum/maximum stay requirements are met, and space in appropriate booking class is available. CANCELLATION: A $150 cancellation penalty applies to refunded tickets provided the reservation was cancelled prior to - ------------ departure. Refund is not available to NOSHOW reservations or partially used tickets. Refund request must ------------- ------ be submitted to TWA Passenger Refunds within 60 days of original travel date. In the event of death or the hospitalization of the passenger, the cancellation penalty will be waived provided valid documentation is provided. TICKETING All tickets must be issued on standard stock with TWA (015) validation. All tickets must be booked - --------- from direct access availability with ticket numbers appearing in PNR. For Non-Worldspan users, ticket PROCEDURES: numbers must be transmitted via GFAX (OSI) field. - ---------- Remarks (Endorsement Box) - Valid only on TWA/$100 change fee apply/$150 Cancellation ------------------------- penalty. Fare Basis Box/ -------------- Ticket Designator Box - Assigned fare basis code/ticket designator code extended ----------------------- to all flight coupons. No dollar should appear on flight coupon or passenger receipt. Total Box (Flight coupon) - "Bulk Fare" and Government fees and taxes should appear ------------------------ on flight coupon. Prepaid Ticketing and MCO's are not permitted. FARE BASIS/BOOKING CLASSS TICKET DESIGNATOR AVIATOR MILES ------------------------- ----------------- ------------- (See seasonal fare page) [*] NF99 [*] (See seasonal fare page) [*] NF99 [*] AGREED TO AND ACCEPTED BY: Trans World Airlines, Inc. NAME: /s/ Tammy A Ishibashi /s/ Richard G. McBee ------------------------ TITLE: Executive V.P. Richard G. McBee ------------------------ DATE: 6-23-99 Staff Vice President - Sales Programs ------------------------ CONSOLIDATOR WINTER SEASON ROUNDTRIP NET FARES --------------------------------- November 1, 1999 - December 15, 1999 January 1 - March 31, 2000 NYC ZONE ZONE STL ZONE ZONE 1 2 3 4 ----------------------------------------------------------------------------------------------------- PAR [*] [*] [*] [*] [*] [*] ----------------------------------------------------------------------------------------------------- MAD [*] [*] [*] [*] [*] [*] ----------------------------------------------------------------------------------------------------- BCN [*] [*] [*] [*] [*] [*] ----------------------------------------------------------------------------------------------------- LIS [*] [*] [*] [*] [*] [*] ----------------------------------------------------------------------------------------------------- MIL [*] [*] [*] [*] [*] [*] ----------------------------------------------------------------------------------------------------- ROM [*] [*] [*] [*] [*] [*] ----------------------------------------------------------------------------------------------------- LON [*] [*] [*] [*] [*] [*] ----------------------------------------------------------------------------------------------------- * ONLY APPLICABLE WITH CHI/DTT/CLE ZONE 1 - ALB BDL BOS CHI CLE DTT ORF PHL PIT PWM RIC ROC WAS ZONE 2 - MIA FLL FMY JAX ORL PBI SRQ TPA SDQ POP SJU SXM ZONE 3 - ALO ATL BHM BMI BNA BRL CGI CID CMH CMI COU CVG DAY DEC DFW DSM ELP EVV FSD FWA FYV GRR IAH ICT IND JLN LEX LIT LNK MEM MFE MKC MKE MLI MSN MSP MSY MWA OKC OMA PAH PIA RDU SBN SDF SGF SHV SPI SUX TBN TUL TYS UIN ZONE 4 - ABQ AUS COS DEN LAX LAS ONT PDX PHX RNO SAN SAT SEA SFO SJC SLC SMF SNA ============================================================================= Security Charge, U.S. Departure Tax, Westbound Customs, Immigration Fee, Westbound Aphis Tax, Passenger Facility Charge (PFC's) and Applicable Foreign Taxes are not included. [*] --- ============================================================================= AIRFARES: Round-trip U.S. Origin Travel WEEKEND SURCHARGE: Travel either direction on Friday/Saturday/Sunday add [*] BOOKING CLASS: "T" FARE BASIS: TLCONS SELLUP: INTO "V" CLASS [*] ONE-WAY / [*] ROUND-TRIP FARE BASIS: VLCONS DISCOUNTS: NONE OPEN JAW: Single open-jaw travel permitted at [*] STOP OVERS: NONE HOLIDAY SURCHARGE: TRAVEL ORIGINATING DECEMBER 16-24, 1999 SEE FOLLOWING PAGE -------------------- MINIMUM STAY: [*] Night MAXIMUM STAY: 90 Days ADVANCE PURCHASE: [*] Days after reservations are booked. Reservations made within [*] days of Departure must be ticketed within [*] hours of booking. [*] The redacted portion, indicated by this symbol, is the subject of a confidential treatment request. CONSOLIDATOR WINTER SEASON ROUNDTRIP NET FARES --------------------------------- December 16 - December 24, 1999 NYC ZONE ZONE STL ZONE ZONE 1 2 3 4 - ------------------------------------------------------------------------------------------------------------------------- PAR [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- MAD [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- BCN [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- LIS [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- MIL [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- ROM [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- LON [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- * ONLY APPLICABLE WITH CHI/DTT/CLE ZONE 1 - ALB BDL BOS CHI CLE DTT ORF PHL PIT POP RIC ROC SDQ SJU WAS PWM ZONE 2 - MIA FLL JAX ORL PBI SRQ TPA ZONE 3 - ALO ATL BHM BMI BNA BRL CGI CID CMH CMI COU CVG DAY DEC DFW DSM ELP EVV FSD FWA FYV GRR IAH ICT IND JLN LEX LIT LNK MEM MKC MKE MLI MSN MSP MSY MWA OKC OMA PAH PIA RDU SBN SDF SGF SHV SPI SUX TBN TUL TYS UIN ZONE 4 - ABQ AUS COS DEN ELP LAX LAS MFE ONT PDX PHX RNO SAN SAT SEA SFO SJC SLC SMF SNA ================================================================================ Security Charge, U.S. Departure Tax, Westbound Customs, Immigration Fee, Westbound Aphis Tax. Passenger Facility Charge (PFC's) and Applicable Foreign Taxes are not included. [*] --- ================================================================================ AIRFARES: Round-trip U.S. Origin Travel WEEKEND SURCHARGE: Travel either direction on Friday/Saturday/Sunday add [*] BOOKING CLASS: "T" FARE BASIS: TLCONS SELLUP: INTO "V" CLASS [*] ONE-WAY / [*] ROUND-TRIP FARE BASIS: VLCONS DISCOUNTS: NONE OPEN JAW: Single open-jaw travel permitted provided at [*]. STOP OVERS: NONE MINIMUM STAY: [*] Night MAXIMUM STAY: 90 Days ADVANCE PURCHASE: [*] Days after reservations are booked. Reservations made within [*] days of Departure must be ticketed within [*] hours of booking. [*] The redacted portion, indicated by this symbol, is the subject of a confidential treatment request. IMPORTANT! Please Retain and Refer To At Time of Ticketing BULK/NET TICKETING INSTRUCTIONS TWA's Bulk/Net Fare Agreements with net fares to TWA destinations: Please refer to the contract for the applicable markets, fares, fare basis codes, and ticket designators. To issue tickets correctly please follow the instructions below. 1. Always use the APPLICABLE FARE BASIS CODE followed by the ASSIGNED TICKET DESIGNATOR. IT IS EXTREMELY IMPORTANT THAT THIS COMPLETE CODE BE USED IN THE FARE BASIS/TICKET DESIGNATOR BOX. Note: a slash is required between ----- the fare basis code and the ticket designator. 2. Booking Class: Applicable booking class of the Bulk/Net fare specified in your contract. 3. The following information must be printed on the ticket: Remarks/Endorsement Box---------------------------VALID ON TWA ONLY/$$$$ CHANGE FEE/ NON-REFUNDABLE (Replace $$$$ with applicable change fee amount as stated in contract). Fare Basis Box/Ticket Designator------------------ASSIGNED FARE BASIS CODE/TICKET DESIGNATOR extended to ALL coupons and travel segments. Equivalent Fare Paid Box (Auditors Coupon)--------ALLOCATE BASE FARE, TAX, PASSENGER FACILITY CHARGES AND OTHER APPLICABLE GOVERNMENT FEES AND TAXES. Total all amounts Total Box (Flight Coupon)-------------------------"BULK FARE", plus government fees and taxes. Fare amount must not be written on Passenger Coupon or Flight Coupon. TICKETS ISSUED INCORRECTLY ARE SUBJECT TO DEBIT MEMOS ----------------------------------------------------- CONSOLIDATOR WINTER SEASON ROUNDTRIP NET FARES --------------------------------- December 25 - December 31, 1999 NYC ZONE ZONE STL ZONE ZONE 1 2 3 4 - ------------------------------------------------------------------------------------------------------------------------- PAR [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- MAD [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- BCN [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- LIS [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- MIL [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- ROM [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- LON [*] [*] [*] [*] [*] [*] - ------------------------------------------------------------------------------------------------------------------------- * ONLY APPLICABLE WITH CHI/DTT/CLE ZONE 1 - ALB BDL BOS CHI CLE DTT ORF PHL PIT POP PMW RIC ROC SDQ SJU SXM WAS ZONE 2 - MIA FLL FMY JAX ORL PBI SRQ TPA ZONE 3 - ALO ATL BHM BMI BNA BRL CGI CID CMH CMI COU CVG DAY DEC DFW DSM EVV FSD FWA FYV GRR IAH ICT IND JLN LEX LIT LNK MEM MKC MKE MLI MSN MSP MSY MWA OKC OMA PAH PIA RDU SBN SDF SGF SHV SPI SUX TBN TUL TYS UIN ZONE 4 - ABQ AUS COS DEN ELP LAX LAS MFE ONT PDX PHX RNO SAN SAT SEA SFO SJC SLC SMF SNA AIRFARES: Round-trip U.S. Origin Travel BOOKING CLASS: "T" FARE BASIS: TLCONS SELLUP: INTO "V" CLASS [*] ONE-WAY / [*] ROUND-TRIP FARE BASIS: VLLCONS DISCOUNTS: No Student/Infant/Child/Senior/tour conductor/agency discounts permitted MINIMUM STAY: [*] night MAXIMUM STAY: 90 Days STOP OVERS: NONE SURCHARGE: NONE TICKETING: Within [*] days of booking Reservations ================================================================================ Security Charge/U.S. Departure Tax/Westbound Customs and Immigration Fee/Westbound Aphis Tax/Passenger Facility Charge (PFC's) and Applicable Foreign Taxes are not included. Travel may not be combined with or ticketed in conjunction with other fares on TW except for fares listed in this program or any other airline fare. ================================================================================ [*] The redacted portion, indicated by this symbol, is the subject of a confidential treatment request.