Exhibit 99.5

[letter from C. Ron Cheeley, Senior Vice President Global Human Resources]


August 21, 2003



Dear Colleague:

As you will have read in the recent message from the EMT regarding our Value
Enhancement Initiative, we will be offering a Voluntary Early Retirement Program
to employees who are 50 years or older during 2003 with at least 5 years of
vesting service. There are some limited exceptions to eligibility for this
program including customer contact employees, employees dedicated to the
fulfillment of the Company's consent decree obligations and other business
critical employees.

This program will make a significant contribution to long-term cost containment
as part of the Company's Action Agenda. We believe it can also be an important
personal opportunity for individual colleagues. In essence, this new program
allows eligible employees to retire earlier without sacrificing the additional
pension benefits they would have accrued had they continued working additional
years.

As you can appreciate, a program of this size requires a considerable initial
investment on the part of the Company but delivers significant payroll and
expense reduction in the coming years. We believe it is the right decision for
our Company at this time.

It is important to emphasize that this is a completely voluntary program. While
the terms of the program will be detailed in future communications, the basic
idea is that, for those choosing to participate, five years of benefit service
will be added to their length of service (up to maximum of 45 years) and five
years will be added to their age (up to the normal retirement age of 65) for
purposes of calculating pension benefits under the Company's retirement plan.
For those who elect to participate, their last day worked will be December 31,
2003 with retirement effective January 1, 2004. This program will also be
available to those who have previously retired with a retirement date earlier in
2003.

We recognize that the decision to retire is both complex and extremely personal,
and we are encouraging eligible employees to learn more about this important
offer. Therefore, to assist employees in making informed decisions, additional
information (including how other compensation and benefits will be impacted)
will be provided to eligible employees within the coming month through written
materials and meetings conducted by Human Resources and Benefits
representatives. Questions about the program should be addressed to those
representatives.

Sincerely,