SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 6-K REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULES 13a-16 OR 15d-16 OF THE SECURITIES EXCHANGE ACT OF 1934 For the Month of August 2002 GENESYS S.A. (Exact name of registrant as specified in its charter) L'Acropole, 954-980 avenue Jean Mermoz, 34000 Montpellier, FRANCE (Address of principal executive offices) (Indicate by check mark whether the registrant files or will file annual reports under cover Form 20-F or Form 40-F.) Form 20-F X Form 40-F --- --- (Indicate by check mark whether the registrant by furnishing the information contained in this Form is also thereby furnishing the information to the Commission pursuant to Rule 12g3-2(b) under the Securities Exchange Act of 1934. Yes No X --- --- (If "Yes" is marked, indicate below the file number assigned to the registrant in connection with Rule 12g3-2(b): 82-_______________. [slide 1] Q2 2002 EARNINGS French GAAP August 13, 2002 Genesys Conferencing logo The World's Leading Conferencing Specialist [slide 2] Forward-Looking Statements This conference call contains statements that constitute forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements are statements other than historical information or statements of current condition. These statements appear in a number of places in this presentation and include statements concerning the parties' intent, belief or current expectations regarding future events and trends affecting the parties' financial condition or results of operations. Forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ materially from those in the forward-looking statements as a result of various factors. Some of these factors are described in the Form 20-F registration statement which was filed by Genesys with the Securities and Exchange Commission on June 12, 2002. Although management of the parties believe that their expectations reflected in the forward-looking statements are reasonable based on information currently available to them, they cannot assure you that the expectations will prove to have been correct. Accordingly, you should not place undue reliance on these forward-looking statements. In any event, these statements speak only as of the date of this conference call. Except to the extent required by law, the parties undertake no obligation to revise or update any of them to reflect events or circumstances after the date of this conference call, or to reflect new information or the occurrence of unanticipated events. [slide 3] Agenda Q2 2002 Strategy Update o Q2 Key Elements o Genesys continues to execute on its vision and strategy Financial Results o Q2 EBITDA results in line with 2002 margin guidance Outlook & Guidance o Genesys: well-positioned for the future [slide 4] Q2 Key Facts Genesys continues to execute on its strategic plans o Generated Volume Growth of 39% vs Q2 01 o Continued shift to automation: 53% of revenue o Closed second call-center in North America o SG&A* decreased 2.3 M euro vs Q2 01 and 0.1 M euro sequentially o Improved EBITDA* by 56.8% vs Q2 01 * Excludes non-recurring costs [slide 5] Q2 Key Facts Genesys continues to execute on its strategic plans o Genesys Meeting Center continues to gain strong momentum: - 120,000 seats sold at June 30th o Market conditions in Telecommunication Industry create strong opportunities o Renegotiated Telecom long distance contract in the US o Actions executed to generate 2.5 M euros and 3.5 M euros savings for Q3 & Q4, respectively* [slide 6] Second Quarter 2002 Financial Review [slide 7] Genesys' Financial Execution Genesys is committed to continuous performance improvement o Genesys executes a rapid transformation of its US business towards its European model - Shift to automation - Consolidation of call centers - Harmonization and integration, ... o Genesys is aggressively reducing SG&A costs to improve profitablility [slide 8] A Strong European Model Automated services reached 64% of revenues in Q2 02 [Bar graph omitted showing European automated services as a percentage of revenues] [slide 9] North America is Trending towards the European Model Automated services reached 47% of revenues in Q2 02 [Bar graph omitted comparing North American and European automated services as a percentage of revenues] [slide 10] ...and so is Asia-Pacific Automated services reached 51% of revenues in Q2 02 [Bar graph omitted comparing European, North American and Asia-Pacific automated services as a percentage of revenues] [slide 11] Genesys is Rapidly Moving its Business towards its European Model Automated services reached 53% of revenues in Q2 02 [Bar graph omitted showing targets for the fourth quarters of 2002 and 2003 for automated services as a percentage of revenue] [slide 12] Automated service volumes Automated services reach 65% of call volume in 1Q 02 [line graph omitted showing the evolution of automated services volumes from April 2001 until June 2002, and growth of +109% between June 2001 and June 2002] [slide 13] Overall GM on Automated Services Remains High and Stable Despite Price Erosion [Bar graph omitted showing gross margin %] [slide 14] Q2 Results Proforma o Total volumes: 282 M minutes, up 39% vs Q2 01 & up 5.7% sequentially o Automated service volumes: 71% of total audio volume, up 114% vs Q2 01 and 16% sequentially o Revenues: 52.7 M euros down 2.5% vs Q2 2001 o Gross margin*: 59.0% up 190 basis points vs Q2 2001 o EBITDA*: 7.5M euros, up 56.8% vs Q2 2001 [slide 15] Q2 2002 P&L Proforma Euro Million Q2 2001 Q2 2002 % Change - -------------------------------------------------------------------------------- Revenue 54.0 52.7 (2.5%) Gross Profit 30.9 31.1 0.9% Gross Margin* 57.1% 59.0% EBIT(1) (0.2) 0.6 EBITDA* 4.8 7.5 56.8% EBITDA margin 8.9% 14.3% * Excludes non-recurring charges. (1) Excludes amortization of identifiable intangibles, acquisition and deferred financing costs [slide 16] Additional Financial Data Q2 cash earnings per share Net loss euro M (8.4)* Depreciation 4.5 Amortization of goodwill 2.4 Amortization of intangibles 4.0 ---------- Cash earnings euro M 2.4 ========== Cash earnings per share euro 0.15 Basic shares 15,544,450 * Excludes non-recurring charges [slide 17] Additional Financial Data (cont.) o Cash and equivalents June 30, 2002: euro 5.1 M o Cash and equivalents August 9, 2002: euro 9.7 M o Net debt June 30, 2002: euro 129.4 M o Debt payments 2H 2002: US$ 3.0 M [slide 18] Genesys Conferencing Well Positioned for the Remainder of the Year and Beyond [slide 19] Take Advantage of Telecom Market Conditions and Conferencing Consolidation o Conferencing services get greater awareness o Conferencing and collaboration service market shall continue to grow rapidly o Genesys' three largest competitors have to face significant issues on their core business o Conferencing industry is under consolidation All of the above create strong ------------------------------ growth opportunities -------------------- [slide 20] Shift to Automation Continues to Hide Growth Potential Q4 01 Q1 02 Q2 02 ----- ----- ----- o Automated Services ------------------ % of audio volumes 59% 65% 71% % of total revenues 41% 47% 53% o All Services ------------ Total volume growth 35% 38%* 39% Price erosion 9.5% 8.5% 12.8%* Potential revenue growth w/o impact of shift to automated services 25% 29% 26% --- --- --- *Excludes BT [slide 21] Call Center Consolidation Drives Improved Profitability o Consolidate 6 call centers into 3 call centers to improve customer service and operating efficiencies o Remaining call centers will absorb current volume and provide for future growth [Map of the United States showing call center closures and remaining call centers that will absorb the volume of the closed centers] [slide 22] Genesys Meeting Center Deployment Update [slide 23] Genesys Meeting Center The fastest growing web-conferencing platform [GRAPHIC OMITTED] o Key Elements of success - Drive mass market adoption - Leverage 17,000 customers worldwide - complete integration of audio, web and video conferencing o 120,000 seats sold through June 30, 2002 o First enterprise-wide contracts are being signed o Prices and market-value remains unmatched 15 seats package for $39.95 flat fee per month o Continues to drive 10-15% increase in audio usage [slide 24] Genesys Meeting Center 2.0 Launched June 10, 2002 [GRAPHIC OMITTED] o Genesys Meeting Center v.2.0 - Integrates reservation-less multipoint video over IP - Outlook Exchange / Calendar integration - MSN -Instant Messaging integration - Reservation-less multipoint video over IP: $10 per participant (unlimited duration of the conference) - Generates gross margin of approx. 70% - Easy to sell, easy to buy, easy to use [slide 25] Genesys Meeting Center Data Genesys Meeting Center is the world's fastest growing multimedia conferencing and collaboration service o Total number of seats deployed: 120,000 o 2 web conferences per month per subscriber o Generates 15% additional audio volumes o Enterprise-wide contracts are being deployed o Partnership expansion: HP, Dell, Philips, Jornada [slide 26] Year-end Guidance [slide 27] Actions Executed to Generate Q3 & Q4 Cost Savings (in 000's) Q3* Q4* o Transport savings 1,900 2,300 o Headcount savings 500 1,100 o Other 100 100 Total Savings Expected 2,500 3,500 * Expected savings compared to Q2 [slide 28] Full Year 2002 Updated Guidance Updated Previous o Year-end % 60 - 65% 50% of Revenue Automated o Revenue* 200 - 210 M euro 230 - 250 M euro o EBITDA Growth** 33.8 - 35.4 M euro 33.8 - 35.4 M euro 27 - 33% 27 - 33% proforma growth proforma growth from 2001 from 2001 * Assumes 1 euro = $1 ** Excludes non-recurring costs but includes the Q2 02 1.2 M euro long distance expense [slide 29] Genesys Conferencing Well Positioned for the Future o Fast-growing market o Strong volume growth o Hidden strong revenue growth o Improving margins o 17,000+ customers o Unique worldwide coverage o Genesys Meeting Center: our platform for continued success [slide 30] Leading the World of Conferencing [Genesys Conferencing Logo] SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. Dated: August 14, 2002 GENESYS SA By: /s/ Francois Legros ------------------------------------- Name: Francois Legros Title: Chairman and Chief Executive Officer