SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 6-K REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULE 13a-16 OR 15d-16 OF THE SECURITIES EXCHANGE ACT OF 1934 For the Month of March 2004 GENESYS S.A. (Exact name of registrant as specified in its charter) L'Acropole, 954-980 avenue Jean Mermoz, 34000 Montpellier, FRANCE (Address of principal executive offices) Indicate by check mark whether the registrant files or will file annual reports under cover Form 20-F or Form 40-F. Form 20-F X Form 40-F ---- ------- Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):____ Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):____ Indicate by check mark whether by furnishing the information contained in this Form, the registrant is also thereby furnishing the information to the Commission pursuant to Rule 12g3-2(b) under the Securities Exchange Act of 1934. Yes No X ------- ---------- If "Yes" is marked, indicate below the file number assigned to the registrant in connection with Rule 12g3-2(b): 82-_______________. [Genesys Conferencing Logo] Genesys Conferencing Reports Q4 and 2003 Financial Results Denver, Colorado and Montpellier, France - March 31, 2004 -- Genesys Conferencing (Euronext: 3955) (Nasdaq: GNSY), a leading multimedia conferencing specialist, today reported financial results for the fourth quarter and fiscal year ended December 31, 2003. All results are reported under French Generally Accepted Accounting Principles (GAAP). (in millions) USD(1) EUR USD(1) EUR ------ --- ---- --- Revenue Q4 2003 $ 42.0 (euro) 35.3 2003 $ 179.8 (euro) 159.5 Q4 2002 $ 46.4 (euro) 46.4 2002 $ 189.5 (euro) 201.4 Change % -9.6% -24.0% -5.1% -20.8% EBITDA(2) Q4 2003 $ 8.3 (euro)7.0 2003 $ 40.7 (euro)36.2 Q4 2002 $ 6.9 (euro)6.9 2002 $ 28.1 (euro)29.9 Change % +20.3% +1.4% +44.8% +21.0% "Increased gross margins, greater productivity and improved cash flow in 2003 are the result of comprehensive operating initiatives we began to implement in 2002" said Francois Legros, Chairman and Chief Executive Officer. "With significantly reduced overhead costs and increased profitability, we will concentrate a greater percentage of our resources on efforts directed at increasing user adoption of our fully-integrated multimedia conferencing services and penetration of our core customer segments." 2003 Accomplishments o Total volume of 1.3 billion minutes, 32.1% growth in automated and multimedia minutes o Created and introduced bundled Multimedia Minute pricing strategy for delivering fully integrated audio, video and Web services o Consolidated nine production facilities into three global centers o Implemented single, unified MIS platform Automated Services and Cost Improvements Drive Performance in Fourth Quarter and 2003 In U.S. dollars, fourth quarter 2003 revenue was $42.0 million compared to $46.4 million in the prior year, a 9.6% decline. Fourth quarter 2003 revenue was (euro)35.3 million compared to (euro)46.4 million last year, reflecting exchange rate fluctuation, price erosion and the continuing shift to automated services, which carry higher margins but generate lower per-minute revenues than operator-assisted services. As anticipated, in U.S. dollars, 2003 revenue was $179.8 million compared to $189.5 million in 2002, a 5.1% decline. Total call volumes were 323 million minutes in the fourth quarter of 2003, up 2.6% from the prior year. Automated services call volumes were up 15% from the fourth quarter of 2002. Automated services represented approximately 72.4% of total revenue in the fourth quarter and 87% of total audio volume. For 2003, total call volumes were 1.3 billion minutes, up 13.3% from 1.2 billion in the prior year including a 32.1% increase in automated services call volumes from the prior year. The company expects the migration of its revenue mix towards a greater percentage of higher-margin, but lower-priced automated and multimedia conferencing services to continue through 2004 until revenue from those services represent at least 80% of total revenues. Francois Legros commented that "Since the introduction of the Multimedia Minute pricing plan which is targeted to high volume, large enterprise buyers who seek a transparent, usage based pricing methodology for simplifying their procurement of audio, Web and video conferencing services, we are experiencing a higher adoption rate of multimedia services by new and existing users." Gross margin increased to 65.1%, compared to 55.9% in the fourth quarter of 2002, primarily as a result of greater cost efficiencies and higher productivity of the consolidated production centers, as well as the continuing improvement of our mix of higher-margin automated services. For 2003, gross margin increased to 64.3% in 2003 from 56.6% in 2002. Selling, general and administrative expenses, excluding non-recurring charges, in the fourth quarter of 2003 declined 7.2% to $23.1 million compared to $24.9 million in the fourth quarter of 2002. In euros, fourth quarter 2003 selling, general and administrative expenses, excluding non-recurring charges were (euro)19.4 million, compared to (euro)24.9 million in the fourth quarter of 2002. The improvement in selling, general and administrative expenses was primarily due to the Company's continuing cost-reduction initiatives, including the greater centralization of certain operations and functional groups. For the full year 2003 selling, general and administrative expenses, excluding non-recurring charges, were reduced 10.1% to $89.4 million compared to $99.4 million in 2002. In euros, 2003 selling, general and administrative expenses, excluding non-recurring charges, were (euro)79.0million as compared to (euro)105.7 million in 2002. Earnings before interest, taxes, depreciation and amortization (EBITDA(2)), before non-recurring charges, in U.S. dollars, was $8.3 million for the fourth quarter 2003 compared to $6.9 in the same period last year. Fourth quarter 2003 EBITDA, before non-recurring charges, was (euro)7.0 million compared to (euro)6.9 million in the prior-year period. EBITDA for the fourth quarter of 2003 excluded non-recurring charges of approximately (euro)0.5 million representing costs associated with employee-related separations. In U.S. dollars, 2003 EBITDA, before non-recurring charges, increased 44.8% to $40.7 million compared to $28.2 million in 2002. In line with previous guidance, EBITDA before non-recurring charges, increased to (euro)36.2 million in 2003, compared to (euro)29.9 million in 2002. The Company evaluated the carrying value of its long-lived assets, consisting primarily of goodwill and intangible assets. For the fourth quarter of 2003, a reduction of (euro)33.0 million in the carrying value of intangible and other long-lived assets was recorded as a result of this assessment. Liquidity The Company improved its net cash position from (euro)6.6 million (or $ 6.9 million) at December 31, 2002, to (euro)17.8 million (or $22.5 million) as of December 31, 2003, including (euro) 5.4 million of net proceeds from a rights offering. Capital expenditures totaled (euro)9.5 million (or $10.9 million) for 2003, including (euro)3.5 million (or $4.1 million) related to fiscal 2004 capital expenditures which were accelerated into December 2003 in order to take advantage of certain purchase incentives. "Our increase in cash on hand demonstrates the company's improving ability to generate free cash flow from operations and to support its capital structure" said Michael E. Savage, Executive Vice President and Chief Financial Officer. The company's leverage ratio, net debt to EBITDA(2), improved to 2.5x at the end of 2003 from 3.9x at fiscal year end 2002. Guidance 2004 The following contains forward-looking guidance regarding Genesys' financial outlook and is based on current expectations. The company anticipates the following factors will contribute to its near-term revenue and EBITDA performance: o Volume growth from automated and multimedia conferencing services o Greater penetration of high-volume, price-competitive large enterprise customers o Industry-wide price erosion o Further centralization of functional operating teams and processes o Continued weakness of U.S. dollar 2004 Guidance (in millions) USD(3) EUR ---- --- Revenue $175 to $181 (euro) 140 to(euro)145 EBITDA $40 to $44 (euro)32 to(euro)35 2004 EBITDA forecast excludes expected non-recurring items of approximately (euro)2.0 million related to the company's anticipated cost reduction initiatives, including its efforts to further centralize functional teams and processes. Conference Call and Webcast Chief Executive Officer Francois Legros and Executive Vice President/Chief Financial Officer Michael E. Savage will host a conference call on Wednesday, March 31, 2004, at 5:30 p.m. Central European Time or 10:30 a.m. Eastern Standard Time to discuss 2003 financial results. The conference call will be webcast live and may be accessed at www.genesys.com. A replay of the call will be available at www.genesys.com. ____________ (1) USD amounts were calculated using the average quarterly exchange rate. (2) EBITDA before non-recurring expenses. See attached Note to consolidated statements of operations for reconciliation of Operating Income and EBITDA. (3) USD amounts were calculated using an analyst consensus for expected average 2004 exchange rates of (euro)1.00 = $ 1.25. Financial Tables to follow. Forward-Looking Statements This release contains statements that constitute forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements are statements other than historical information or statements of current condition. These statements appear in a number of places in this release and include statements concerning the parties' intent, belief or current expectations regarding future events and trends affecting the parties' financial condition or results of operations. Forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ materially from those in the forward-looking statements as a result of various factors. Some of these factors are described in the Form 20-F that was filed by Genesys with the Securities and Exchange Commission on May 15, 2003. Although management of the parties believe that their expectations reflected in the forward-looking statements are reasonable based on information currently available to them, they cannot assure you that the expectations will prove to have been correct. Accordingly, you should not place undue reliance on these forward-looking statements. In any event, these statements speak only as of the date of this release. Except to the extent required by law, the parties undertake no obligation to revise or update any of them to reflect events or circumstances after the date of this release, or to reflect new information or the occurrence of unanticipated events. About Genesys Conferencing Genesys Conferencing is a global leader in integrated multimedia conferencing, providing a full range of practical and innovative real-time collaboration and conferencing services to over 18,000 clients worldwide. A leading multimedia conferencing specialist, with an unmatched global presence, Genesys Conferencing has established its integrated multimedia technology in 21 countries throughout Europe, Asia Pacific and North America. Genesys Conferencing is listed on the Nouveau Marche in Paris (Euronext: 3955) and Nasdaq (GNSY). Additional information is available at www.genesys.com. At Genesys Conferencing Michael E. Savage Executive Vice President and Chief Financial Officer Phone: +33 4 99 13 27 66 mike.savage@genesys.com Marine Pouvreau Investor Relations Phone: +33 4 99 13 25 17 marine.pouvreau@genesys.com Tricia Heinrich Public Relations Phone: +1 415 608 6651 tricia.heinrich@genesys.com Genesys Conferencing French GAAP Consolidated Balance Sheets (in thousands of Euros) At December 31, -------------- -- -------------- 2002 2003 -------------- -------------- ASSETS Fixed assets Goodwill, net (euro)77 504 (euro)54 992 Intangible assets, net 80 715 47 504 Tangible assets, net 27 502 22 014 Financial assets, net 1 194 1 255 Investments in affiliated companies 118 141 - ------------------------------------------------------------------- -------------- -------------- Total fixed assets 187 033 125 906 Current assets Inventory 72 29 Accounts receivable, less allowances ((euro)3,502 and (euro)2,537 at December 31, 2002 and 2003, respectively) 35 929 30 206 Deferred tax assets 361 840 Other current assets 7 919 10 600 Prepaid expenses and deferred charges 5 834 4 858 Marketable securities 109 9 614 Cash at bank 9 886 12 094 - ------------------------------------------------------------------- -------------- -------------- Total current assets 60 110 68 241 - ------------------------------------------------------------------- -------------- -------------- Total assets (euro)247 143 (euro)194 147 ============== ============== LIABILITIES AND SHAREHOLDERS' EQUITY Shareholders' Equity Ordinary shares, nominal value of(euro)5 and(euro)1 per share at Dec. 31, 2002 and 2003, respectively ; 15,409,933 and 18,307,756 shares issued and outstanding at Dec. 31, 2002 and 2003, respectively (euro)77 051 (euro)18 308 Common shares to be issued 1 332 140 Additional paid-in capital 180 652 185 080 Additional paid-in capital to be issued 6 344 3 844 Accumulated deficit (103 250) (137 950) Net loss for the period (96 617) (36 544) Currency translation adjustments 8 111 15 945 - ------------------------------------------------------------------- -------------- -------------- Total shareholders' equity 73 623 48 823 Provisions for risks and charges 7 505 5 558 Long-term debt Long-term portion of long term debt 119 537 82 445 Long-term portion of capitalized lease obligations 673 298 - ------------------------------------------------------------------- -------------- -------------- Total long-term debt 120 210 82 743 Current liabilities Bank overdrafts 3 417 3 850 Accounts payable and accrued liabilities 20 276 14 353 Tax payable and deferred compensation 15 553 15 611 Current portion of long-term debt 2 390 19 144 Current portion of capitalized lease obligations 1 844 572 Deferred revenue 352 88 Other liabilities 1 973 3 405 - ------------------------------------------------------------------- -------------- -------------- Total current liabilities 45 805 57 023 -------------- -------------- Total liabilities and shareholders' equity (euro)247 143 (euro)194 147 ============== ============== Genesys Conferencing French GAAP Consolidated Statements of Operations (in thousands of Euros, except share data) Three Months Twelve months ended December 31, ended December 31, -------------------------------------- --------------------------------- 2002 2003 2002 2003 ----------------- ----------------- -------------- --------------- Revenue Services (euro) 46 234 (euro) 35 233 (euro)199 778 (euro) 159 155 Products 169 50 1 595 345 - ------------------------------------------------- ----------------- ----------------- -------------- --------------- 46 403 35 283 201 373 159 500 Cost of Revenue Services 20 323 12 320 86 161 56 736 Products 136 8 1 250 207 - ------------------------------------------------- ----------------- ----------------- -------------- --------------- 20 459 12 328 87 411 56 943 ----------------- ----------------- -------------- --------------- Gross Profit 25 944 22 955 113 962 102 557 Operating expenses Research and development expenses 1 127 1 055 4 734 4 183 Selling and marketing expenses 10 776 8 934 49 976 37 394 General and administrative expenses 14 397 9 858 58 631 39 032 Restructuring charge 598 540 598 2 147 Amortization of identifiable intangible assets 14 849 24 631 25 782 31 805 - ------------------------------------------------- ----------------- ----------------- -------------- --------------- 41 747 45 018 139 721 114 561 ----------------- ----------------- -------------- --------------- Operating loss (15 803) (22 063) (25 759) (12 004) Financial expense, net (1 777) (1 436) (10 884) (7 201) Equity in income (loss) of affiliated companies 7 12 (8) 22 Income tax credit (expense) (848) 594 (3 442) (1 982) Amortization of goodwill (49 060) (11 370) (56 524) (15 379) - ------------------------------------------------- ----------------- ----------------- -------------- --------------- Net loss (euro) (67 481) (euro) (34 263) (euro)(96 617) (euro) (36 544) ================= ================= ============== =============== Basic and diluted net loss per share (euro) (4,34) (euro) (1,87) (euro) (6,22) (euro) (2,20) ----------------- ----------------- -------------- --------------- Number of outstanding shares used 15 547 280 18 364 462 15 541 898 16 579 986 in computing basic and diluted net loss per share Genesys Conferencing Notes to French GAAP Consolidated Statements of Operations (in thousands of Euros) Three months ended Twelve months ended December 31, December 31, --------------------------- --------------------------- 2002 2003 2002 2003 ------------- ------------- ------------- ------------- NOTE A- EBITDA calculation General and Administrative expenses (euro)14 397 (euro)9 858 (euro)58 631 (euro)39 032 Amortization of deferred acquisition and deferred financing costs (418) (384) (1 669) (1 570) ------------- ------------- ------------- ------------- Operating General and Administrative expenses before amortization of deferred acquisition and deferred financing costs (euro) 13 979 (euro) 9 474 (euro) 56 962 (euro) 37 462 ============= ============= ============= ============= Operating loss (euro) (15 803)(euro)(22 063)(euro)(25 759)(euro)(12 004) Amortization of identifiable intangible assets 14 849 24 631 25 782 31 805 Amortization of deferred acquisition and deferred financing costs 418 384 1 669 1 570 Exceptional charges (income) 21 8 (71) 150 ------------- ------------- ------------- ------------- Operating income (loss) restated for the above items (515) 2 960 1 621 21 521 ------------- ------------- ------------- ------------- Depreciation and operating provision 5 792 3 477 20 039 12 498 ------------- ------------- ------------- ------------- EBITDA 5 277 6 437 21 660 34 019 ------------- ------------- ------------- ------------- Early termination of a Rich Media contract - - 3 231 - Restructuring charge and separation costs 1 588 540 3 349 2 147 Other non-recurring expenses - - 1 700 - ------------- ------------- ------------- ------------- EBITDA before non-recurring expenses (euro) 6 865 (euro) 6 977 (euro) 29 940 (euro) 36 166 Three months ended Twelve months ended NOTE B- Detail of financial expenses, net December 31, December 31, --------------------------- --------------------------- 2002 2003 2002 2003 ------------- ------------- ------------- ------------- Interest and other financial income (euro) 26 (euro) 35 (euro) 191 (euro) 124 Foreign exchange gains 1 629 621 3 718 2 698 ------------- ------------- ------------- ------------- Total financial income 1 655 656 3 909 2 822 Interest and other financial expenses 2 020 1 500 9 832 7 005 Foreign exchange losses 1 412 592 4 961 3 018 ------------- ------------- ------------- ------------- Total financial charges 3 432 2 092 14 793 10 023 Financial expense, net (euro)(1 777) (euro)(1 436)(euro)(10 884) (euro)(7 201) ============= ============= ============= ============= Three months ended Twelve months ended December 31, December 31, --------------------------- --------------------------- 2002 2003 2002 2003 ------------- ------------- ------------- ------------- NOTE C- DETAIL OF INCOME TAX EXPENSE Deferred tax (expense) credit (euro) (127) (euro) 781 (euro) (117) (euro) 548 Income tax expense (720) (187) (3 324) (2 530) ------------- ------------- ------------- ------------- Total income tax (expense) credit (euro) (847) (euro) 594 (euro)(3 441)(euro) (1 982) ============= ============= ============= ============= US GAAP ANNEX GENESYS S.A. U.S. GAAP CONSOLIDATED BALANCE SHEETS December 31, ------------------------------------------- 2002 2003 ---------------------- -------------------- ASSETS (in thousands of Euros, except share data) Current assets: Cash and cash equivalents (euro) 9,976 (euro) 15,574 Short-term portion of restricted cash - 3,371 Accounts receivable, less allowances of(euro)3,502 and(euro)2,537 at December 31, 2002 and 2003, respectively 35,930 30,206 Inventory 72 29 Prepaid expenses 1,874 2,286 Other current assets 5,261 8,856 ---------------------- -------------------- Total current assets 53,113 60,322 Property and equipment, net 32,234 27,284 Goodwill, net 79,963 75,047 Customer lists, net 77,594 42,774 Technology, net 630 350 Other intangibles, net 26 2 Investment in affiliated company 118 141 Deferred tax assets 361 840 Deferred financing costs, net 3,797 2,531 Other assets 1,897 1,824 Long-term portion of restricted cash - 2,722 ---------------------- -------------------- Total assets (euro) 249,733 (euro) 213,837 ====================== ==================== LIABILITIES AND SHAREHOLDERS' EQUITY Current liabilities: Bank overdrafts 3,417 3,850 Accounts payable 14,344 8,676 Accrued liabilities 7,178 6,627 Accrued compensation 6,555 6,519 Tax payable 8,998 9,092 Deferred revenue 352 88 Current portion of long-term debt 1,143 18,564 Current portion of capitalized lease obligations 191 55 Current portion of deferred tax liability 3,097 2,143 Current portion of other long-term liability 2,284 1,740 Other current liabilities 1,759 3,242 ---------------------- -------------------- Total current liabilities 49,318 60,596 Long-term portion of long-term debt 120,165 82,814 Long-term portion of capitalized lease obligations 149 107 Long-term portion of deferred tax liability 20,666 11,504 Other long-term liability 6,644 3,173 Commitments and contingencies - - Shareholders' equity: Ordinary shares; (euro)5.00 nominal value and 15,409,933 shares issued and outstanding at December 31, 2002 and (euro)1.00 nominal value and 18,307,756 shares issued and outstanding at December 31, 2003 77,050 18,308 Common shares to be issued :(euro)5.00 nominal value and 137,347 shares - at December 31, 2002 and(euro)1.00 nominal value and 65,067 shares at December 31, 2003 687 65 Additional paid-in capital 194,217 197,611 Accumulated other comprehensive income 6,980 15,372 Deferred compensation (220) (322) Accumulated deficit (225,172) (174,640) ---------------------- -------------------- 53,542 56,394 Less cost of treasury shares : 22,131 shares at December 31, 2002 and 2003 (751) (751) ---------------------- -------------------- Total shareholders' equity 52,791 55,643 ---------------------- -------------------- Total liabilities and shareholders' equity (euro) 249,733 (euro) 213,837 ====================== ==================== GENESYS S.A. U.S. GAAP CONSOLIDATED STATEMENTS OF OPERATIONS (in thousands, except share data) Three Months ended December 31, Year ended December 31, --------------------------------------------------------------------- 2002 2003 2002 2003 --------------------------------------------------------------------- (in thousands, except share data) Revenue : Services (euro) 46,233 (euro) 35,233 (euro) 199,068 (euro)159,155 Products 169 50 1,595 345 --------------------------------------------------------------------- 46,402 35,284 200,663 159,500 Cost of revenue : Services 20,355 12,372 86,193 56,936 Products 136 8 1,250 207 --------------------------------------------------------------------- 20,491 12,380 87,443 57,143 --------------------------------------------------------------------- Gross profit 25,911 22,904 113,220 102,357 Operating expenses : Research and development 1,127 1,055 4,734 4,183 Selling and marketing 10,776 8,934 49,976 37,394 General and administrative 14,040 9,299 56,487 37,729 Non-recurring charge 665 1,115 4,336 1,115 Impairment of goodwill and other intangibles 93,613 28,057 93,613 28,057 Amortization of goodwill and other intangibles 2,617 1,761 13,888 9,595 --------------------------------------------------------------------- Total operating expenses 122,838 50,221 223,034 118,073 Operating loss (96,927) (27,317) (109,814) (15,716) Financial income (expense) Interest income - 24 99 219 Interest expense (1,553) (1,261) (9,256) (6,818) Foreign exchange gain (loss) 2,736 (1,936) 1,276 3,679 Other financial income (expense), net (277) (724) (1,106) (1,581) --------------------------------------------------------------------- Financial expense, net 906 (3,898) (8,987) (4,501) Equity in loss of affiliated company 7 11 (8) 22 --------------------------------------------------------------------- Loss before taxes (96,015) (31,204) (118,809) (20,195) Income tax (expense) / credit 4,023 8,930 5,043 8,842 --------------------------------------------------------------------- Net loss (euro) (91,992) (euro) (22,274) (euro) (113,766) (euro) (11,353) ====================================================================== ---------------------------------------------------------------------- Basic and diluted net loss per share (euro) (5.92) (euro) (1.21) (euro) (7.32) (euro) (0.69) ====================================================================== Number of shares used in computing basic and diluted net loss per share 15,547,280 18,364,462 15,541,898 16,579,986 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. Dated: March 31, 2004 GENESYS SA By: /s/ Francois Legros -------------------------------------------- Name: Francois Legros Title: Chairman and Chief Executive Officer