Exhibit 7.02
                                                                    ------------

                                ESCROW AGREEMENT

         This Escrow Agreement (this "AGREEMENT") is entered into as of June 28,
1996,  by and among  Astea  International  Inc.,  a  Delaware  corporation  (the
"COMPANY" or "ASTEA"),  Per Edstrom (the  "REPRESENTATIVE") as representative of
the  shareholders,  Per  Edstrom,  Henrik  Lindberg  and  Orjann  Grinndal  (the
"HOLDERS") of Abalon AB and its affiliated entities ("ABALON"), the Holders, and
Midlantic  Bank,  N.A.,  a national  banking  association,  as escrow agent (the
"ESCROW AGENT").

         A. The Holders,  Astea, Abalon and its affiliated entities entered into
a Share  Purchase  Agreement  dated as of June 20, 1996 (the "SHARE  AGREEMENT")
pursuant to which the Holders sold,  transferred and assigned their interests in
Abalon and its affiliated entities to Astea (the "TRANSACTION"). The capitalized
terms used in this  Agreement  and not  otherwise  defined  herein will have the
meanings given them in the Share Agreement.

         B. Pursuant to the Share Agreement, Astea is paying to the Holders cash
consideration  of  approximately  $8,550,000  and is issuing  to the  Holders an
aggregate  of 233,236  shares of Astea  Common Stock with a fair market value of
approximately $6,000,000.

         C. The Share  Agreement  provides  that  shares of Astea  Common  Stock
equaling fifteen percent (15%) of the value of the Transaction, or 84,840 shares
of Astea Common Stock ($2,182,500 / $25.725 per share = 84,840 shares,  that are
to be  issued to the  Holders  in the  Transaction  (collectively,  the  "ESCROW
SHARES"),  and are to be deducted from the aggregate of 233,236  shares of Astea
Common  Stock to be issued to the  Holders in the  Transaction  and placed in an
escrow account (the "ESCROW ACCOUNT") held by the Escrow Agent to secure certain
indemnification  obligations  of the Holders to  indemnified  persons  under the
Share  Agreement,  pursuant to the terms and  conditions  set forth  therein and
herein.  The number of Escrow  Shares  required  to be  deposited  in the Escrow
Account  pursuant to the Share Agreement by the Holders are set forth on EXHIBIT
A attached hereto.

         D. The parties  hereto  desire to  establish  the terms and  conditions
pursuant to which the Escrow  Shares will be  deposited,  held in, and disbursed
from the Escrow Account.


                                      -2-



         NOW THEREFORE, the parties hereto hereby agree as follows:

         1.       ESCROW AND INDEMNIFICATION.

                  (a) ESCROW OF SHARES.  Promptly  after the Closing,  Midlantic
Bank, N.A. as transfer agent (the "TRANSFER  AGENT") will deliver to and deposit
with the  Escrow  Agent  the  Escrow  Shares,  who will  hold  them in escrow as
collateral  for the  indemnification  obligations of the Holders under the Share
Agreement  until such time that the Escrow  Agent is  required  to release  such
Escrow Shares  pursuant to the terms of the Share  Agreement and this Agreement.
The  Escrow  Shares  will  include  "ADDITIONAL  ESCROW  SHARES" as that term is
defined in Section  2(b) of this  Agreement.  The Escrow  Agent agrees to accept
delivery of the Escrow Shares and to hold such Escrow  Shares in escrow  subject
to the terms and conditions of this Agreement.

                  (b)  INDEMNIFICATION.  Astea and the other indemnified persons
are indemnified pursuant to the terms of Article 9 of the Share Agreement (which
terms are  incorporated  herein by reference)  and EXHIBIT B hereto (which terms
are intended to be identical in substance to the terms of Article 9 of the Share
Agreement as  incorporated  herein by  reference)  from and against any Damages,
subject  to the  limitations  set forth in the  Share  Agreement  and  EXHIBIT B
attached  hereto.  (For purposes of this Agreement,  references will include all
other  indemnified  persons,  as  applicable.)  In the  event of a  conflict  or
inconsistency  between the terms of this Agreement and the Share Agreement,  the
rights and obligations, as between the Holders and Astea, shall be determined by
the Share  Agreement.  The Escrow  Shares  will be security  for this  indemnity
obligation, subject to the limitations, and in the manner provided, in Article 9
of the Share  Agreement  regarding  indemnification  and in this  Agreement  and
EXHIBIT B hereto.  Promptly  after the  receipt  of notice or  discovery  of any
claim,  damage or legal  action or  proceeding  giving  rise to  indemnification
rights under the Share  Agreement,  Astea will give the  Representative  and the
Escrow Agent written notice of such claim, damage, legal action or proceeding (a
"CLAIM") in accordance  with Section 3 hereof.  Within ten (10) days of delivery
of such written notice,  the  Representative  may, at the expense of the Holders
(to be incurred by each Holder in  proportion to their  percentage  interests in
the Escrow Shares as set forth on EXHIBIT A hereto), elect to take all necessary
steps to properly contest any Claim involving third parties or to prosecute such
Claim to conclusion or settlement  satisfactory  to the  Representative.  If the
Representative  makes  the  foregoing  election,  Astea  will  have the right to
participate at its own expense in all proceedings.  If the  Representative  does
not make such election, Astea shall be free to handle the prosecution or defense
of any such claim and will notify the Representative of the progress of any such
Claim,  will permit the  Representative,  at the sole cost of the Holders (to be
incurred by each  Holder in  proportion  to their  percentage  interests  in the
Escrow  Shares  as set  forth on  EXHIBIT  A  hereto),  to  participate  in such
prosecution  or defense and will  provide  the  Representative  with  reasonable
access to all relevant  information and documentation  relating to the Claim and
Astea's prosecution or defense thereof. In any case, the party not in control of
the Claim will cooperate with the other party in the conduct of the  prosecution
or defense of such Claim. Neither party will compromise or


                                      -3-

settle any such Claim unless (A) the  settlement  provides for an  unconditional
release and discharge of the indemnified  person and the  indemnified  person is
reasonably  satisfied  with such  discharge  and  release,  and (B) the  written
consent  of  either  Astea  (if the  Representative  defends  the  Claim) or the
Representative (if Astea defends the Claim), has been granted,  such consent not
to be unreasonably withheld, conditioned or delayed in accordance with EXHIBIT B
hereto.

                  (c)  LIMITATION  ON LIABILITY.  The maximum  liability of each
Holder under the Share Agreement or applicable law  (including,  but not limited
to, Section 9.3 of the Share  Agreement),  and Astea's sole and exclusive remedy
under the Share Agreement or applicable law (other than for intentional fraud or
willful  misconduct)  will be as set forth in EXHIBIT B  attached  hereto and in
Article 9 of the Share Agreement.

         2.       DEPOSIT OF ESCROW SHARES; RELEASE FROM ESCROW.

                  (a) DELIVERY OF ESCROW SHARES.  On the Closing Date, Astea and
the Holders will deliver  written  instructions to the Transfer Agent to deliver
to the  Escrow  Agent and  deposit  in the  Escrow  Account  the  Escrow  Shares
allocable to the Holders (the "INITIAL  ESCROW  SHARES").  The Escrow Agent will
deposit in the Escrow  Account the Escrow Shares in the form of duly  authorized
stock  certificates  issued  in  the  respective  names  of the  Holders  in the
respective amounts set forth on EXHIBIT A (each, a "HOLDER'S ESCROW SHARES"). In
the event Astea issues any  Additional  Escrow Shares (as defined  below),  such
shares will be issued and  delivered  to the Escrow  Agent in the same manner as
the Initial Escrow Shares delivered on the Closing Date.

                  (b)  DIVIDENDS,  VOTING  AND RIGHTS OF  OWNERSHIP.  Except for
tax-free  dividends  paid in stock  declared  with respect to the Escrow  Shares
pursuant to Section 305(a) of the Code  ("ADDITIONAL  ESCROW SHARES"),  any cash
dividends,  dividends  payable in securities or other  distributions of any kind
made in respect of the Initial  Escrow Shares will be  distributed  currently by
Astea to the Holders.  Each Holder will have the right to vote the Escrow Shares
deposited  in the Escrow  Account for the account of such Holder so long as such
Escrow Shares are held in escrow,  and Astea and the Escrow Agent will each take
all reasonable  steps necessary to allow the exercise of such rights.  While the
Escrow  Shares  remain  in  the  Escrow  Agent's  possession  pursuant  to  this
Agreement,  each Holder will retain and will be able to exercise  all rights set
forth in Section 1.5.4 of EXHIBIT B, as well as all other incidents of ownership
of said Escrow Shares that are not  inconsistent  with the terms and  conditions
hereof.

                  (c)  DISTRIBUTION  TO HOLDERS.  (i) Upon the occurrence of any
event set forth in Section 1.5.4 of EXHIBIT B;

                           (ii) Within five  business days after April 30, 1997,
upon the receipt by the Escrow Agent of joint  written  instructions  from Astea
and the  Representative,  the Escrow Agent will release from the Escrow  Account
and  deliver  to each  Holder  the  LESSER  of (A) fifty  percent  (50%) of such
Holder's  Escrow  Shares (as


                                      -4-

defined  below) then  remaining in escrow (after  subtracting  all Escrow Shares
previously  released from escrow to satisfy  indemnification  claims pursuant to
the Share  Agreement and this Agreement) or (B) the number of Escrow Shares such
that the Escrow  Shares  remaining in the Escrow  Account  after release of such
Escrow  Shares  would  equal the number of Escrow  Shares (the  "PENDING  CLAIMS
ESCROW SHARES") subject to possible delivery in accordance with Sections 1.5 and
1.6 of EXHIBIT B and the Share  Agreement  with  respect to any then pending but
unresolved  Claims of Astea or any third  party,  which  pending  or  unresolved
Claims expressly include, without limitation, (i) any Claims for which Astea has
provided a written  Notice of Claim (as  defined  below) to the  Sellers but the
Representative has not yet filed a written objection and the Response Period has
not elapsed and (ii) all Open Claims (as defined below); or

                           (iii) Within five business  days after  September 30,
1997,  upon the receipt by the Escrow Agent of joint written  instructions  from
Astea and the  Representative,  the Escrow  Agent will  release  from the Escrow
Account and deliver to each Holder the LESSER of (A) all of such Holder's Escrow
Shares then remaining in the Escrow Account (after subtracting all Escrow Shares
previously  released  from escrow  pursuant to clause (i) of this  Section or to
satisfy   indemnification  claims  pursuant  to  the  Share  Agreement  or  this
Agreement)  or (B) the  number of Escrow  Shares  such  that the  Escrow  Shares
remaining in the Escrow  Account after release of such Escrow Shares would equal
the Pending Claims Escrow Shares.

         Any Pending  Claims  Escrow will be released to the Holders or released
to Astea for  cancellation  (as  appropriate)  promptly upon final resolution of
each specific Claim involved.

                  (d) RELEASE OF SHARES.  The Escrow  Shares will be held by the
Escrow Agent until required to be released  pursuant to the Share  Agreement and
this  Agreement.  After each  release  condition is met pursuant to Section 2(c)
above,  the Escrow  Agent will  deliver to the Holders the  requisite  number of
Escrow Shares to be released on such dates. Such delivery will be in the form of
stock  certificate(s)  issued  in the name of each  Holder.  The  Representative
undertakes to deliver a timely prior notice to the Escrow Agent  identifying the
number of Escrow  Shares to be  released.  Astea will take such action as may be
necessary to cause stock  certificates  to be issued in the name of the Holders.
Cash will be paid in lieu of  fractions  of Escrow  Shares in an amount equal to
the product determined by multiplying such fraction by the closing sale price of
Astea  Common Stock  reported by the NASDAQ Stock Market on the day  immediately
preceding the  applicable  release (the "CLOSING  PRICE").  Within five business
days  after  written  request  from  the  Representative,  Astea  will  submit a
certified  schedule of the cash amounts  payable for fractional  shares and will
deposit  with  Escrow  Agent  sufficient  funds to pay  such  cash  amounts  for
fractional shares.

                  (e)  NO  ENCUMBRANCE.  No  Escrow  Shares  or  any  beneficial
interest  therein may be pledged,  sold,  assigned or transferred,  including by
operation  of law,  by the  Holders  or be  taken  or  reached  by any  legal or
equitable  process in satisfaction of any debt


                                      -5-


or other  liability of the Holders (other than such Holders'  obligations  under
Article 9 of the Share Agreement),  prior to the delivery to such Holders of the
Escrow  Shares by the Escrow Agent in  accordance  with the Share  Agreement and
this Agreement.

                  (f) POWER TO  TRANSFER  ESCROW  SHARES.  The  Escrow  Agent is
hereby  granted the power to effect any transfer of Escrow Shares as directed by
any Holder in accordance  with the terms and conditions of this Agreement and to
hold the proceeds  therefrom,  and, absent any specific written  instructions of
such Holder, to invest such proceeds in a money market fund managed by Midlantic
Bank, N.A. Astea will cooperate with the Escrow Agent in promptly  issuing stock
certificates to effect such transfer.

                  (g)   LEGEND.   The  Escrow   Shares  will  bear  the  legends
substantially in the form set forth in EXHIBIT C.

         3.       NOTICE OF CLAIM

                  (a) Each notice of a Claim by (the  "NOTICE OF CLAIM") will be
in  writing  and will  contain  the  following  information  to the extent it is
reasonably available.

                           (i) Astea's  good faith  estimate  of the  reasonably
foreseeable  maximum  amount of the  alleged  damages  (which  amount may be the
amount of  damages  claimed  by a third  party  plaintiff  in an action  brought
against Abalon or any Holder or Holders based on alleged  facts,  which if true,
would   constitute   a  breach  of  Abalon's   or  such   Holder's  or  Holders'
representations and warranties); and

                           (ii) A brief  description in reasonable detail of the
facts,  circumstances  or events  giving  rise to the alleged  damages  based on
Astea's good faith belief thereof,  including,  without limitation, the identity
and address of any third-party  claimant (to the extent reasonably  available to
Astea) and copies of any formal demand or complaint.

                  (b) The  Escrow  Agent  will not  transfer  any of the  Escrow
Shares  held in the  Escrow  Account  pursuant  to a Notice of Claim  until such
Notice of Claim has been resolved in accordance with Section 4 below.

         4.       RESOLUTION OF NOTICE OF CLAIM AND TRANSFER OF ESCROW SHARES.

                  Any Notice of Claim  received  by the  Representative  and the
Escrow Agent  pursuant to Section 3 above will be resolved,  in accordance  with
Article 9 of the Share Agreement and EXHIBIT B attached hereto, as follows:

                  (a) UNCONTESTED  CLAIMS. In the event that the  Representative
does not contest a Notice of Claim in writing to the Escrow Agent and the amount
demanded is not paid within 30 calendar days after a Notice of Claim  containing
a statement  of the Claim is delivered  pursuant to Section 7 below,  Astea will
instruct the Escrow  Agent to


                                      -6-

promptly transfer to the indemnified party that number of Escrow Shares having a
value  (determined by Astea and the  Representative in accordance with Article 9
of the Share Agreement and Section 1.5 of EXHIBIT B) equal to the amount of such
Claim.

                  (b) OPEN  CLAIMS.  In the event that Sellers  representing  at
least a majority in interest of the Escrow Shares give written notice contesting
all, or a portion of, a Notice of Claim to Astea and the Escrow  Agent (an "OPEN
CLAIM") within the 30-day period provided above,  the Escrow Agent shall reserve
within the Escrow  Shares an amount of Escrow Shares equal to the amount of such
Open Claim,  in accordance  with Article 9 of the Share  Agreement and EXHIBIT B
hereto, and matters that are subject to third party claims brought against Astea
or Abalon in litigation or arbitration,  and matters that arise between Astea on
the one hand and Abalon or the Holders on the other hand ("ARBITRABLE  CLAIMS"),
will be resolved in  accordance  with the  arbitration  provisions  set forth in
Section 11.10 of the Share Agreement.

                           (i)  ARBITRATION.  In the event that an agreement and
accord  cannot be reached  between  the  parties  after good faith  negotiation,
either  Astea or the  Representative  may demand to settle any Open Claim not in
pending  litigation  with a third party by  arbitration  in accordance  with the
procedures  and terms  set forth in  Section  11.10 of the Share  Agreement  and
Section 1.12 of EXHIBIT B.

                           (ii) TERMS OF ARBITRATION.  The arbitrator(s)  chosen
in  accordance  with Section  11.10 of the Share  Agreement  and Section 1.12 of
EXHIBIT B will not have the power to alter,  amend or otherwise affect the terms
of the provisions of this Agreement, EXHIBIT B or the Share Agreement.

                           (iii)   EXCLUSIVE   REMEDY.    The    indemnification
provisions  of  Article 9 of the Share  Agreement,  also set forth as  EXHIBIT B
hereto,  will be the sole and  exclusive  remedy  of the  parties  for any Claim
arising out of the Share Agreement or this Agreement.

                  (c)  DETERMINATION  OF AMOUNT OF CLAIMS.  Any  amount  owed to
Astea  hereunder,  determined  pursuant  to Section  4(a) or (b) above,  will be
immediately  payable  out of the Escrow  Shares  then held by the  Escrow  Agent
valued as set forth in Section 9.6.3 of the Share Agreement and Section 1.5.3 of
EXHIBIT B.

         5.       LIMITATION OF ESCROW AGENT'S LIABILITY.

                  (a) NO LIABILITY OF ESCROW AGENT.  The Escrow Agent will incur
no liability with respect to any action taken or suffered by it in reliance upon
any  notice,  direction,  instruction,  consent,  statement  or  other  document
believed by it to be genuine and duly  authorized,  nor for any other  action or
inaction, except its own willful misconduct or negligence. The Escrow Agent will
not be responsible  for the validity or sufficiency  of this  Agreement.  In all
questions arising under this Agreement,  the Escrow Agent may rely on the advice
or opinion of counsel,  and for anything done, omitted or


                                      -7-

suffered  in good faith by the Escrow  Agent  based on such  advice,  the Escrow
Agent will not be liable to anyone.  The Escrow  Agent will not be  required  to
take any action  hereunder  involving  any  expense  unless the  payment of such
expense is made or provided for in a manner satisfactory to it.

                  (b)  RESIGNATION  BY ESCROW  AGENT.  In the event  conflicting
demands are made or  conflicting  notices are served upon the Escrow  Agent with
respect to the Escrow Account, the Escrow Agent will have the absolute right, at
the Escrow Agent's election,  to do either or both of the following:  (i) resign
so a  successor  can be  appointed  pursuant to Section 10 hereof or (ii) file a
suite in interpleader and obtain an order from a court of competent jurisdiction
requiring  the parties to  interplead  and litigate in such court their  several
claims and rights  among  themselves.  In the event  such  interpleader  suit is
brought, the Escrow Agent will thereby be fully released and discharged from all
further obligations imposed upon it under this Agreement, and Astea will pay the
Escrow Agent (subject to  reimbursement  from the Holders  pursuant to Section 9
hereof) all costs,  expenses and reasonable attorney's fees expended or incurred
by the Escrow Agent  pursuant to the exercise of Escrow Agent's right under this
Section 5 (such costs,  fees and expenses will be treated as extraordinary  fees
and expenses for the purpose of Section 9 hereof).

                  (c)  INDEMNIFICATION OF ESCROW AGENT. Each other party hereto,
jointly  and  severally   (each  an   "INDEMNIFYING   PARTY"  and  together  the
"INDEMNIFYING PARTIES"), hereby covenants and agrees to reimburse, indemnify and
hold harmless Escrow Agent,  Escrow Agent's  employees and agents (severally and
collectively,  "ESCROW AGENT"), from and against any loss, damage,  liability or
loss suffered,  incurred by, or asserted against Escrow Agent (including amounts
paid in  settlement  of any  action,  suit,  proceeding,  or  claim  brought  or
threatened to be brought and  including  reasonable  expenses of legal  counsel)
arising out of, in  connection  with or based upon any act or omission by Escrow
Agent  relating  in  any  way to  this  Agreement  or  Escrow  Agent's  services
hereunder.  This indemnity shall exclude gross negligence and willful misconduct
on Escrow Agent's part.

                  (d)  PARTICIPATION  IN DEFENSE.  Each  Indemnifying  Party may
participate at its own expense in the defense of any claim or action that may be
asserted  against Escrow Agent,  and if the  Indemnifying  Parties so elect, the
Indemnifying  Parties may assume the defense of such claim or action;  provided,
however,  that if  there  exists a  conflict  of  interest  that  would  make it
inappropriate  for the same  counsel  to  represent  both  Escrow  Agent and the
Indemnifying  Parties,  Escrow  Agent's  retention of separate  counsel shall be
reimbursable as hereinabove  provided.  Escrow Agent's right to  indemnification
hereunder  shall survive Escrow  Agent's  resignation or removal as Escrow Agent
and  shall  survive  the  termination  of this  Agreement  by  lapse  of time or
otherwise.

                  (e) NOTICE BY ESCROW AGENT.  Escrow Agent hereby warrants that
Escrow Agent will notify each  Indemnifying  Party by letter, or by telephone or
telex confirmed by letter, of any receipt by Escrow Agent of a written assertion
of a claim


                                      -8-

against Escrow Agent, or any action commenced  against Escrow Agent,  within ten
(10) business days after Escrow Agent's receipt of written notice of such claim.
However,  Escrow Agent's failure to so notify each Indemnifying  Party shall not
operate in any manner  whatsoever  to  relieve  an  Indemnifying  Party from any
liability that it may have otherwise than on account of this Section 5.

         6. HOLDERS' REPRESENTATION. For purposes of this Agreement, the Holders
have consented to the appointment of the  Representative,  as  representative of
the Holders,  and as  attorney-in-fact  for and on behalf of each  Holder,  and,
subject  to  the  express  limitations  set  forth  below,  the  taking  by  the
Representative of any and all actions and the masking of any decisions  required
or  permitted  to be taken  by him  under  this  Agreement,  including,  without
limitation,  the exercise of the power to (i) authorize delivery to Astea of the
Escrow Shares, or any portion thereof, in satisfaction of Claims, (ii) agree to,
negotiate,  enter into settlement and compromises of, and demand arbitration and
comply  with  orders of courts and awards of  arbitrators  with  respect to such
Claims,  (iii)  resolve any claims,  and (iv) take all actions  necessary in the
judgment of the  Representative  for the accomplishment of the foregoing and all
of  the  other  terms,  conditions  and  limitations  of  this  Agreement.   The
Representative  will have unlimited authority and power to act on behalf of each
Holder with respect to this Agreement and the  disposition,  settlement or other
handling of all Claims,  rights or  obligations  arising under this Agreement so
long as all Holders are treated in the same manner. The Holders will be bound by
all actions taken by the  Representative in connection with this Agreement,  and
Astea will be entitled to rely on any action or decision of the  Representative.
In performing his functions hereunder,  the Representative will not be liable to
the  Holders in the absence of gross  negligence  or willful  misconduct  by the
Representative. The Representative may resign from such position, effective upon
a new representative  being appointed in writing by Holders who beneficially own
a majority of the Escrow Shares.

         7. NOTICES. All notices, instructions and other communications required
or permitted to be given  hereunder or  necessary or  convenient  in  connection
herewith  must be in writing and will be deemed  delivered  (i) when  personally
served or when delivered by telex or facsimile (to the telex or facsimile number
of the  person  to whom the  notice  is  given),  (ii) the  first  business  day
following the date of deposit with an overnight  courier service or (iii) on the
earlier of actual  receipt of the third business day following the date on which
the notice is deposited in first class air mail,  postage prepaid,  addressed as
follows:


If to the Escrow Agent:

         Midlantic Bank
         c/o Corporate Trust Department
         P.O. Box 600
         Edison, New Jersey  08818
         Attn: Mr. John H. Gaffney



                                      -9-


If to Astea:

         Astea International Inc.
         55 Middlesex Turnpike
         Bedford, Massachusetts  01730
         Attn: Caesar J. Belbel, Esq.

If to the Representative of the Holders:

         Per Edstrom
         c/o Abalon AB
         c/o Abalon AB
         P.O. Box 111 29
         161 11 Bromma
         Sweden

With copies to:

         Advokatfirman Delphi Lawyers
         P.O. Box 1432
         111 84
         Stockholm, Sweden
         Attn:  Mr. Per Berglof

         Foley, Hoag & Eliot
         1 Post Office Square
         Boston, MA  02109
         Attn:  Mr. Adam Sonnenschein

or to such other address as the Holders, the Representative or the Escrow Agent,
as the case may be,  designates  in a  writing  delivered  to each of the  other
parties hereto.

         8.       GENERAL


                  (a) GOVERNING LAW, ASSIGNS. This Agreement will be governed by
and  construed in  accordance  with the  internal  laws of the State of Delaware
without regard to conflict-of-law principles,  except that EXHIBIT B hereto will
be  governed  by and  construed  in  accordance  with the laws of  Sweden.  This
Agreement  will be binding upon, and inure to the benefit of, the parties hereto
and their respective successors and permitted assigns.

                  (b)  COUNTERPARTS.  This  Agreement  may be executed in two or
more counterparts,  any one or more of which may be by facsimile signature, each
of which will


                                      -10-

be deemed an original,  but all of which  together will  constitute  one and the
same instrument.

                  (c) ENTIRE  AGREEMENT.  Except as  otherwise  set forth in the
Share  Agreement,  this  Agreement  constitutes  the  entire  understanding  and
agreement of the parties with  respect to the subject  matter of this  Agreement
and supersedes all prior agreements or understandings,  written or oral, between
the parties with respect to the subject matter hereof.

                  (d) WAIVERS. No waiver by any party hereto of any condition or
of any breach of any  provision of this  Agreement  will be effective  unless in
writing.  No  waiver by any part of any such  condition  or  breach,  in any one
instance,  will be  deemed  to be a  further  or  continuing  waiver of any such
condition  or breach or a waiver of any other  condition  or breach of any other
provision contained herein.

         9.       EXPENSES OF ESCROW AGENT

                  (a) ESCROW  AGENT.  All fees and  expenses of the Escrow Agent
incurred in the ordinary  course of performing  its  responsibilities  hereunder
will be paid by Astea upon receipt of a written invoice by Astea.

                  (b) REPRESENTATIVE. The Representative will not be entitled to
receive  any  compensation  from Astea or the  Holders in  connection  with this
Agreement.  Any  out-of-pocket  costs and  expenses  reasonably  incurred by the
Representative  in connection  with actions taken  pursuant to the terms of this
Agreement  will be paid by the Holders to the  Representative  in  proportion to
their percentage interests in the Escrow Shares set forth on Exhibit A hereto.

         10.  SUCCESSOR  ESCROW  AGENT.  In the event the Escrow  Agent  becomes
unavailable or unwilling to continue in its capacity herewith,  the Escrow Agent
may resign and be discharged from its duties or obligations  hereunder by giving
notice of its  resignation to the parties to this  Agreement,  specifying a date
not less than thirty days'  following such notice date of when such  resignation
will take  effect.  Astea will  designate a successor  Escrow Agent prior to the
expiration of such ten-day  period by giving  written notice to the Escrow Agent
and the  Representative.  Astea may appoint a successor Escrow Agent without the
consent of the Representative,  and may appoint any other successor Escrow Agent
with the consent of the Representative, which will not be unreasonably withheld.
The Escrow Agent will  promptly  transfer the Escrow  Shares to such  designated
successor.

         11. LIMITATION OF RESPONSIBILITY. The Escrow Agent's duties are limited
to those set forth in this  Agreement,  and Escrow  Agent,  acting as such under
this   Agreement,   is  not  charged   with   knowledge  of  or  any  duties  or
responsibilities  under any  other  document  or  agreement,  including  without
limitation  the Share  Agreement.  Escrow Agent may execute any of its powers or
responsibilities  hereunder and exercise any rights


                                      -11-

hereunder  either directly or by or through its agents or attorneys.  Nothing in
this Escrow  Agreement  shall be deemed to impose upon the Escrow Agent any duty
to  qualify  to do  business  or to  act  as a  fiduciary  or  otherwise  in any
jurisdiction. Escrow Agent shall not be responsible for and shall not be under a
duty to examine into or pass upon the  validity,  binding  effect,  execution or
sufficiency  of  this  Escrow  Agreement  or  of  any  agreement  amendatory  or
supplemental hereto.

         12.  AMENDMENT.  This Agreement may be amended by the written agreement
of Astea, the Escrow Agent and the Representative,  provided that, if the Escrow
Agent  does  not  agree  to  an   amendment   agreed   upon  by  Astea  and  the
Representative,  the Escrow Agent will resign and Astea will appoint a successor
Escrow Agent in accordance with Section 10 above.


                        [SIGNATURE PAGE ON FOLLOWING PAGE
                   REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]



                                      -12-


                                SIGNATURE PAGE TO
                                ESCROW AGREEMENT

         IN  WITNESS  WHEREOF,  the  parties  have  duly  executed  this  Escrow
Agreement as of the day and year first above written.

ASTEA INTERNATIONAL INC.                        THE REPRESENTATIVE:



By: /s/ Caesar J. Belbel                        /s/ Per Edstrom
    _____________________________               ________________________________
                                                PER EDSTROM
           
   Title: Vice President and 
          General Counsel
          _______________________


ESCROW AGENT                                    HOLDERS:
MIDLANTIC BANK

By:  /s/ John H. Gaffney                        /s/ Per Edstrom
    _____________________________               ________________________________
       Authorized Signatory                     PER EDSTROM

                                                /s/ Orjann Grinndal
                                                --------------------------------
                                                ORJANN GRINNDAL

                                                /s/ Henrik Lindberg
                                                --------------------------------
                                                HENRIK LINDBERG


                                                ABALON AB


   BY: /s/ Per Edstrom
      ______________________________
                                                  PER EDSTROM
                                                  CHAIRMAN AND CEO







                                      -13-


                                    EXHIBIT A


                                     AGGREGATE
          HOLDER                 SHARES AT CLOSING            ESCROW SHARES
- --------------------------- -------------------------- -------------------------
PER EDSTROM                           77,746                     28,280
ORJANN GRINNDAL                       77,745                     28,280
HENRIK LINDBERG                       77,745                     28,280





                                      -14-


                     EXHIBIT B -- INDEMNIFICATION PROCEDURES

       The parties to the foregoing  Escrow Agreement agree and acknowledge that
the  indemnification  procedures set forth in this Exhibit B are to be identical
in substance  to the  indemnification  procedures  set forth in Article 9 of the
Share  Agreement.  Terms not  otherwise  defined  herein shall have the meanings
assigned  to such  terms  in the  Share  Agreement  or in the  foregoing  Escrow
Agreement.

         1.1 All representations and warranties contained in the Share Agreement
and the Escrow Agreement shall survive the Closing until September 30, 1997, and
shall not be affected by any investigation  made or any knowledge  acquired with
respect  thereto,  except  as  expressly  provided  in  Article  9 of the  Share
Agreement or in the Escrow Agreement.

         1.2 (a) From and after the Closing,  the Sellers  shall  indemnify  and
hold the  Buyer,  on a pro rata  basis,  based  on each  Seller's  proportionate
interest in the Purchase Price,  harmless from and against,  and shall reimburse
the  Indemnified  Parties  for,  any  and  all  losses,  damages,   liabilities,
obligations,  judgments,  decrees,  penalties, taxes, or expenses (including but
not limited to any reasonable  legal or accounting fees or expenses)  ("LOSSES")
arising out of or in connection with:

                  (i) any inaccuracy in any  representation  or warranty made by
the Sellers in Article 4 or 5 of the Share Agreement or the Disclosure Schedules
thereto; or

                  (ii) any failure by the Sellers,  or the Group,  to perform or
comply, in whole or in part, with any covenant in the Share Agreement.

              (b) From and  after the  Closing  Date the  Buyer  shall  hold the
Sellers  harmless from and against,  and shall reimburse the Sellers for any and
all Losses arising out of or in connection with:

                  (i) any inaccuracy in any  representation  or warranty made by
the Buyer in the Share Agreement; and

                  (ii) any  failure by the Buyer to perform or comply,  in whole
or in part, with any covenant or agreement contained in the Share Agreement.

         1.3  (a)  No  indemnified  party  shall  be  entitled  to  receive  any
indemnification  payment  with respect to any claims for  indemnification  under
Article  9 of the  Share  Agreement  and this  Exhibit  B  ("CLAIMS")  until the
aggregate Losses for which such Indemnified  Parties would be otherwise entitled
to receive  indemnification  from Buyer or Sellers  jointly exceed Swedish Krona
500,000 ("SEK") (the "THRESHOLD");  provided,  however, that once such aggregate
Losses  exceed the  Threshold,  such  indemnified  parties  shall be entitled to
indemnification  only for the  aggregate  amount of all Losses  which exceed SEK
500,000 of Claims.



                                      -15-

                  (b) In no event shall the  liability of the Sellers  under the
Share  Agreement and this Exhibit B for Losses  incurred by Indemnified  Parties
exceed the value of the Share  Consideration  issued to the Sellers  pursuant to
the Share  Agreement  (that is, the total number of shares of Astea Common Stock
issued to the Sellers  under the Share  Agreement)  multiplied by the average of
the last  reported  sale  prices of Astea  Common  Stock on the Nasdaq  National
Market System over the 20 consecutive  trading days ending with the day prior to
the  Closing  Date.  In no event  shall the  liability  of Astea under the Share
Agreement exceed US $6,000,000.

                  (c) The parties agree that the Sellers shall have a right,  if
possible, to cure a loss within 60 days after receipt of notification of a Claim
and prior to submitting any Claim,  the parties shall use reasonable  efforts to
determine the amount,  if any, by which their Losses would be offset by recovery
of insurance  proceeds,  reduction of tax  liabilities  or the creation of a tax
benefit  to  Buyer,  and to  provide  the  indemnifying  party  notice  of and a
description of such determination.  Any liability for  indemnification  shall be
reduced  to the extent any  Losses  specified  in a Claim are  reduced by such a
recovery or reduction.

                  (d) No  indemnified  party  shall be  entitled  to receive any
indemnification  payment with respect to any Claims under Article 9 of the Share
Agreement  and this  Exhibit B which are the first  asserted  by an  indemnified
party after  September  30, 1997  provided such Claim or Claims do not relate to
Sellers'  or  Buyer's  respective  covenants  surviving  said date in which case
claims may be asserted after September 30, 1997.

                  (e)  Should the Buyer  become  aware of any Loss for which the
Sellers  might be liable the Buyer shall within  ninety (90) days after the date
when the Buyer became aware of the claim,  issue a written notice thereof to the
Sellers,  and has no right to  claim  compensation  should  such  notice  not be
issued.

         1.4 (a) An  indemnified  party shall notify the  indemnifying  party in
writing within sixty (60) days after the assertion against the indemnified party
of any claim by a third  party (a "THIRD  PARTY  CLAIM") in respect of which the
indemnified party intends to base a Claim for indemnification hereunder, but the
failure or delay so to notify the indemnifying party shall not relieve it of any
obligation or liability that it may have to the indemnified  party except to the
extent that the indemnifying  party  demonstrates  that its ability to defend or
resolve such Third Party Claim is adversely affected thereby.

              (b) (i) Subject to the rights of or duties to any insurer or other
third party having potential  liability  therefor,  the indemnifying party shall
have the right,  upon written  notice given to the  indemnified  party within 30
days after receipt of the notice from the  indemnified  party of any Third Party
Claim,  to assume the  defense or handling  of such Third  Party  Claim,  at the
indemnifying  party's sole expense,  in which case the provisions of Section 9.4
(b)(ii) of the Share Agreement shall govern.



                                      -16-


                  (ii) The  indemnifying  party shall select counsel  reasonably
acceptable to the indemnified party in connection with conducting the defense or
handling of such Third Party Claim, and the  indemnifying  party shall defend or
handle the same in consultation  with the  indemnified  party and shall keep the
indemnified  party timely apprised of the status of such Third Party Claim.  The
indemnifying  party  shall  not,  without  the  prior  written  consent  of  the
indemnified  party,  agree to a settlement of any Third Party Claim,  unless (A)
the  settlement   provides  an  unconditional   release  and  discharge  of  the
indemnified  party and the indemnified  party is reasonably  satisfied with such
discharge  and release and (B) Buyer shall not have  reasonably  objected to any
such settlement on the ground that the circumstances  surrounding the settlement
could result in a material  adverse impact on the business or operation Buyer or
the business  conducted by the Group. The indemnified party shall cooperate with
the  indemnifying  party and shall be entitled to  participate in the defense of
any claim with its own counsel and at its own expense.

               (c) (i) If the indemnifying party does not give written notice to
the  indemnified  party  within 30 days after  receipt  of the  notice  from the
indemnified party of any Third Party Claim of the indemnifying  party's election
to assume the defense or handling of such Third Party Claim,  the  provisions of
Section 9.4(c)(ii) of the Share Agreement shall govern.

                  (ii) The indemnified  party may, at the  indemnifying  party's
expense (which shall be paid from time to time by the indemnifying party as such
expenses are incurred by the indemnified  party),  select counsel,  who shall be
reasonably  satisfactory to the indemnifying party in connection with conducting
the  defense or  handling  of such Third  Party  Claim and defend or handle such
Third Party Claim in such manner as it may deem appropriate,  provided, however,
that the indemnified party shall keep the indemnifying  party timely apprised of
the status of such Third Party Claim and shall not settle such Third Party Claim
without the prior written consent of the indemnifying party, which consent shall
not be unreasonably  withheld,  conditioned or delayed. If the indemnified party
defends  or  handles  such Third  Party  Claim,  the  indemnifying  party  shall
cooperate with the indemnified party.

         1.4.1.  Notwithstanding Article 8.3 and 8.4 of the Share Agreement, the
limitations  therein  shall  not  apply  to  Sellers'  indemnification  for  any
inaccuracy in the representation  given by the Sellers in Article 5 of the Share
Agreement.

         1.5 At Closing,  the Sellers shall pledge Share  Consideration equal to
15% of the Purchase  Price to Buyer as a mechanism to satisfy  potential  claims
for  indemnification  by Astea and its  affiliates  under Article 9 of the Share
Agreement  and this  Exhibit B (the  "HOLDBACK  SHARES").  Any  liability of the
Sellers  for  indemnification  for  Losses  under the Share  Agreement  and this
Exhibit B shall be satisfied,  first,  from Holdback Shares pursuant to a setoff
under Article 9.6 of the Share  Agreement and this Section of Exhibit B, second,
to the extent the Holdback Shares are insufficient to satisfy such liability for
Losses in full, from the other Share  Consideration  issued to the Sellers under
the Share


                                      -17-

Agreement,  or the proceeds  from any  disposition  thereof,  as the Sellers may
elect in writing.

         1.5.1 The Holdback  Shares shall be deemed as of the Closing Date to be
pledged by the Sellers to, and shall be held by,  Escrow  Agent  pursuant to the
Escrow Agreement.  The Sellers shall deliver to Buyer at the Closing appropriate
stock  powers  endorsed  in blank  and such  other  documentation  as Buyer  may
reasonably  prescribe to pledge the Holdback Shares to the Escrow Agent. So long
as any Holdback Shares are held by Escrow Agent hereunder, Buyer shall have, and
the Sellers hereby grant,  effective as of the Closing Date, a perfected Lien in
such  Holdback  Shares to secure  payment of amounts  payable by the  Sellers in
respect of indemnification Claims under Article 9 of the Share Agreement.

         1.5.2 The Escrow  Agent shall hold the  Holdback  Shares in  accordance
with the Share  Agreement  and this  Exhibit B and shall  transfer  the Holdback
Shares only as follows:

                  (a)   Holdback   Shares  shall  be  delivered  in  respect  of
indemnification  Claims  made on  behalf  of Astea or any  Indemnified  Party in
accordance with the terms of the Share Agreement and this Exhibit B.

                  (b) (i) A transfer in accordance with Section 1.5.4 hereof;

                      (ii) Within five business days after April 30, 1997,  upon
the receipt by the Escrow Agent of joint written instructions from Astea and the
Representative,  the Escrow  Agent will  release  from the  Escrow  Account  and
deliver to each Holder the LESSER of (A) fifty  percent  (50%) of such  Holder's
Escrow  Shares then  remaining in escrow  (after  subtracting  all Escrow Shares
previously  released from escrow to satisfy  indemnification  claims pursuant to
the Share  Agreement and this Exhibit B) or (B) the number of Escrow Shares such
that the Escrow  Shares  remaining in the Escrow  Account  after release of such
Escrow  Shares  would  equal the number of Escrow  Shares (the  "PENDING  CLAIMS
ESCROW SHARES") subject to possible release and delivery in accordance with this
Exhibit  B and  the  Share  Agreement  with  respect  to any  then  pending  but
unresolved Claims of Astea or any Indemnified Party, which pending or unresolved
Claims expressly include, without limitation, (i) any Claims for which Astea has
provided a written Notice of Claim to the Sellers but the Representative has not
yet filed a written  objection and the Response  Period has not elapsed and (ii)
all Open claims (as defined below); or

                      (iii) Within five business days after  September 30, 1997,
upon the receipt by the Escrow Agent of joint  written  instructions  from Astea
and the  Representative,  the Escrow Agent will release from the Escrow  Account
and deliver to each Holder the LESSER of (A) all of such Holder's  Escrow Shares
then  remaining  in the Escrow  Account  (after  subtracting  all Escrow  Shares
previously  released  from escrow  pursuant to clause (i) of this  Section or to
satisfy indemnification claims pursuant to the


                                      -18-

Share  Agreement or this Exhibit B) or (B) the number of Escrow Shares such that
the Escrow Shares  remaining in the Escrow  Account after release of such Escrow
Shares would equal the Pending Claims Escrow Shares.

         1.5.2.1  Except as otherwise  set forth in this Exhibit B, for purposes
of the Share Agreement and this Agreement, the "HOLDBACK TERMINATION DATE" shall
mean the date which is April 30, 1997,  with respect to one-half of the Holdback
Shares, and September 30, 1997, with respect to one-half of the Holdback Shares.

         1.5.3  The   procedure   for  payment  from  the  Holdback   Shares  of
indemnification  amounts to which Astea or other Indemnified  Parties may become
entitled under this Section shall be as follows:

                  (a) Subject to the limitation that written notice of any Claim
for  indemnification  hereunder  must be given to the Sellers not later than the
Holdback  Termination  Date,  from time to time as Buyer  determines  that it or
another  indemnified  party is  entitled  to an  indemnification  payment  under
Article 9 of the Share Agreement,  Buyer may give written notice of the Claim to
the  Sellers  describing  in such  notice the  nature of the  Claim,  the amount
thereof if then  ascertainable  and, if not then  ascertainable,  the  estimated
maximum amount thereof.

                  (b) If Buyer has not received written  objection to a Claim in
accordance  with the preceding  subparagraph  (a) from Sellers  representing  at
least a majority in interest of the Holdback  Shares within 30 days after notice
of such Claim is delivered  (the  "RESPONSE  PERIOD"),  the Claim stated in such
notice shall be  conclusively  deemed to be approved by the Sellers,  and Escrow
Agent  shall  promptly  thereafter  transfer to the  indemnified  party from the
Holdback  Shares an amount of  Holdback  Shares  equal in value to the amount of
such  Claim.  The  Holdback  Shares to be  transferred  shall be  rounded to the
nearest  whole  share and  shall be  valued  on the  basis of the  higher of the
Closing Date Price or the last  reported  sale price of Astea's  Common Stock on
the Nasdaq National Market on the date the Notice of Claim was delivered.

                  (c) If within the Response  Period  Astea shall have  received
from the Sellers  representing  at least a majority in interest in the  Holdback
Shares,  a written  objection to the claim  specifying the nature of and grounds
for such  objection,  then such claim shall be deemed to be an "OPEN CLAIM," and
Astea shall  reserve  within the  Holdback  Shares an amount of Holdback  Shares
equal to the amount of such Open Claim (which  amount  designated  for each Open
Claim is  referred  to herein as the  "CLAIM  RESERVE  AMOUNT").  The  number of
Holdback Shares to be reserved shall be determined (rounded to the nearest whole
share) by  dividing  the amount of the Open  Claim by the higher of the  Closing
Date Price or the average of the last  reported  sale  prices of Astea's  Common
Stock on the Nasdaq  National  Market over the 20 trading  days  preceding  such
written objection.



                                      -19-


                  (d) The Claim  Reserve  Amount  for each Open  Claim  shall be
transferred by Astea from the Holdback Shares only in accordance with either (i)
a mutual  agreement among Astea and Sellers  representing at least a majority in
interest in all the Holdback Shares,  which shall be memorialized in writing, or
(ii) a final and binding  arbitration  decision or order  pertaining to the Open
Claim.

         1.5.4 The Holdback  Shares shall be held of record by the Sellers,  who
shall have full right of a shareholder including but not limited to the right to
vote the Holdback Shares on all matters coming before the stockholders of Astea.
In the event of any merger or recapitalization or similar transaction  involving
Astea  prior to the time  when all  Holdback  Shares  have been  transferred  or
released in accordance  with the terms of Section 9.6 of the Share Agreement and
Section  1.5 of this  Exhibit B, such  Holdback  Shares  shall be  converted  or
exchanged in accordance with such transaction in the same manner as other shares
of Astea Common Stock,  and any  securities or property  issued in conversion or
exchange thereof shall then be included within the definition of Holdback Shares
and shall  otherwise  become  subject  to the Share  Agreement  and this  Escrow
Agreement  in lieu of such shares of Astea Common  Stock.  If as a result of any
such  transaction  the  stockholders  of  the  Buyer   immediately   before  the
transaction  will not own in excess of 50% of the voting  capital stock of Astea
immediately after the transaction, the Holdback Termination Date shall be deemed
to be the closing  date of such  transaction  and the  Holdback  Shares shall be
re-transferred  to the Buyer or released to the Sellers,  as the case may be, as
provided herein.

         1.6 The indemnification  provisions of Article 9 of the Share Agreement
and this Exhibit B are the sole and  exclusive  remedy of any party to the Share
Agreement or Escrow  Agreement for a breach of any  representation,  warranty or
covenant contained therein or herein,  except with respect to any claim based on
fraud in the inducement or a similar  theory.  Each of the parties hereto agrees
that the other  parties  hereto  shall be entitled to an  injunction  to prevent
breaches of the provisions of the Escrow  Agreement and to enforce  specifically
the Share  Agreement  and the  Escrow  Agreement  and the  terms and  provisions
thereof and hereof (including the indemnification provisions thereof and hereof)
in any competent court having  jurisdiction over the parties, in addition to any
other remedy to which they may be entitled at law or in equity.

         1.7 All of the  representations  and  warranties of the parties  hereto
contained in the Share  Agreement  and the Escrow  Agreement  shall  survive the
Closing  (even  if  the  damaged  party  knew  or  had  reason  to  know  of any
misrepresentation  or  breach  of  warranty  at the time of  Closing;  provided,
however,  if the damaged party knew or had reason to know of such a breach prior
to the Closing and failed to object thereto in writing prior to the Closing, the
damaged  party shall not be entitled to  indemnification  under Article 9 of the
Share Agreement  except and only to the extent of the increase in damages beyond
the amount known by the damaged party at the Closing) and continue in full force
and effect until  September  30, 1997.  Any claims with respect to the foregoing
must be asserted in writing with  reasonable  particularity  by the party making
such claim prior to the end of the period  referenced  above in order to perfect
any right of  indemnity,  and the



                                      -20-

obligations of the indemnifying party with respect to such claims shall continue
until such claims have been finally resolved.

         1.8 The respective covenants and agreements of the parties contained in
the Share  Agreement and the Escrow  Agreement shall survive the Closing without
limitation as to time.

         1.9  Notwithstanding  anything  herein to the contrary,  this Exhibit B
shall survive termination of the Escrow Agreement.

         1.10 The following provisions shall apply with respect to the assertion
of claims and the indemnification provisions of Article 9 of the Share Agreement
and this Exhibit B of the Sellers against Buyer or Buyer against the Sellers:

                  (a) If a claim is  asserted  by the Buyer  against the Sellers
the Buyer shall continue to hold in reserve the Holdback Shares until the rights
of the Sellers and Buyer with respect  thereto have been agreed upon between the
Sellers and Buyer or until such matters are settled by arbitration.

                  (b) The Sellers and Buyer shall  attempt  promptly and in good
faith to agree  upon the  rights of the  parties  with  respect  to each of such
claims.  If the Sellers and Buyer should so agree,  a memorandum  setting  forth
such  agreement  shall be prepared  and signed by both  parties and the Holdback
Shares shall be distributed or forfeited in accordance with the terms thereof.

                  (c) If no such  agreement  can be  reached  after  good  faith
negotiation,  either Buyer or the Sellers may demand  arbitration  of the matter
unless the amount of the damage or loss is at issue in pending litigation with a
third party, in which event arbitration shall not be commenced until such amount
is ascertained or both parties agree to arbitration.

         1.11 In no event  shall the  aggregate  liability  of the  Sellers  for
indemnification hereunder and under the Share Agreement or otherwise arising out
of or  relating  to this  Agreement  and the Share  Agreement  exceed  the Share
Consideration.   In  no  event  shall  the  aggregate  liability  of  Buyer  for
indemnification hereunder and under the Share Agreement or otherwise arising out
of or  relating  to this  Agreement  and the Share  Agreement  exceed  the Share
Consideration.  The  foregoing  shall not limit any  indemnification  to which a
Seller would be entitled as an officer or director of Buyer or a Group  Company,
unless any proceeding  directly involves a matter for which  indemnification  is
being specifically  sought by Buyer against the Sellers pursuant to the terms of
the Share Agreement and this Exhibit B and in such event only to the extent that
Buyer is entitled to indemnification  under Article 9 of the Share Agreement and
this Exhibit B (except that  expenses will not be advanced to the Sellers in any
such  matter  for  which  Buyer  is  seeking   indemnification   until  a  final
determination  that the Sellers are not obligated to indemnify Buyer hereunder).
Buyer shall have the right to recover  the


                                      -21-


proceeds  of any such  Shares  that are sold by  Sellers  to  settle  claims  of
indemnification.  The limitation  set forth in Article 9 of the Share  Agreement
and this  Exhibit B shall not apply in the event  that the  Sellers'  or Buyer's
liability  for  indemnification,  as the case may be, is based upon  intentional
misrepresentations or other fraudulent conduct.

         1.12  Any  controversy  or claim  arising  out of or  relating  to this
Agreement,  the  breach  hereof or the  rights or  liabilities  of either  party
hereunder shall be referred to and finally settled by arbitration.  The arbitral
proceedings  shall be held in Stockholm,  Sweden, in accordance with Swedish law
on arbitration  as amended at the date of  instigation of arbitral  proceedings.
The arbitration  shall be conducted in the Swedish  language but oral or written
evidence may be  presented in English.  Sellers may only appear as one party and
neither  Seller may be  represented  other than jointly with the other  Sellers.
Sellers may elect only one single  arbitrator to represent all Sellers  jointly.
Judgment upon the award rendered may be entered in any court having jurisdiction
or  application  may be made to such court for judicial  acceptance of the award
and an  order  of  enforcement,  as the case  may be.  The  arbitrators'  ruling
regarding  legal fees shall be consistent  with the rules and regulations of the
Swedish Procedural Code.



                                      -22-


                                    EXHIBIT C
                                    ---------
                                     Legends
                                     -------



                  FOR ESCROW SHARES ONLY:
                  -----------------------

                  "The  securities  evidenced  by  this  certificate  have  been
                  pledged  to  Astea  International  Inc.  and  are  subject  to
                  restrictions  on  transfer  pursuant to the terms of a certain
                  Escrow  Agreement  dated as of June 28,  1996 by and among the
                  holder of this  certificate,  Astea  International  Inc.,  and
                  certain other parties thereto."


                  FOR ALL SHARES, INCLUDING ESCROW SHARES:
                  ----------------------------------------

                  "The shares  represented by this  certificate have been issued
                  pursuant to Regulation S promulgated  under the Securities Act
                  of 1933, as amended (the "Act"),  and have not been registered
                  under the Act.  These shares may not be offered or sold within
                  the United States or to, or for the account of a "U.S. Person"
                  (as that term is defined in  Regulation  S) until after August
                  8, 1996.  After such date,  this legend  shall have no further
                  effect."