================================================================================ U. S. SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 FORM 10-QSB [X] QUARTERLY REPORT UNDER SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE QUARTERLY PERIOD ENDED MARCH 31, 2002 COMMISSION FILE NUMBER 0-28008 SMARTSERV ONLINE, INC. - -------------------------------------------------------------------------------- (EXACT NAME OF SMALL BUSINESS ISSUER AS SPECIFIED IN ITS CHARTER) DELAWARE 13-3750708 - -------------------------------------------------------------------------------- (STATE OR OTHER JURISDICTION OF (I.R.S. EMPLOYER IDENTIFICATION NO.) INCORPORATION OR ORGANIZATION) METRO CENTER, ONE STATION PLACE, STAMFORD, CONNECTICUT 06902 - -------------------------------------------------------------------------------- (ADDRESS OF PRINCIPAL EXECUTIVE OFFICES) (203) 353-5950 - -------------------------------------------------------------------------------- (ISSUER'S TELEPHONE NUMBER, INCLUDING AREA CODE) CHECK WHETHER THE ISSUER (1) FILED ALL REPORTS REQUIRED TO BE FILED BY SECTION 13 OR 15(D) OF THE EXCHANGE ACT DURING THE PAST 12 MONTHS (OR FOR SUCH SHORTER PERIOD THAT THE REGISTRANT WAS REQUIRED TO FILE SUCH REPORTS), AND (2) HAS BEEN SUBJECT TO SUCH FILING REQUIREMENTS FOR THE PAST 90 DAYS. YES X NO --- --- THE NUMBER OF SHARES OF COMMON STOCK, $.01 PAR VALUE, OUTSTANDING AS OF MAY 5, 2002 WAS 6,305,240. TRANSITIONAL SMALL BUSINESS DISCLOSURE FORMAT (CHECK ONE): YES NO X --- --- ================================================================================ SMARTSERV ONLINE, INC. FORM 10-QSB INDEX PART 1. FINANCIAL INFORMATION Item 1. Consolidated Financial Statements Consolidated Balance Sheets - March 31, 2002 (unaudited) and December 31, 2001....................................................2 Consolidated Statements of Operations - three months ended March 31, 2002 and 2001 (unaudited)..........................................................4 Consolidated Statement of Changes in Stockholders' Equity (Deficiency) - three months ended March 31, 2002 (unaudited)..........................................................5 Consolidated Statements of Cash Flows - three months ended March 31, 2002 and 2001 (unaudited)..........................................................6 Notes to Unaudited Consolidated Financial Statements...........................................................7 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations..........................................................13 PART II. OTHER INFORMATION Item 1. Legal Proceedings...................................................17 Item 2. Changes in Securities and Use of Proceeds...........................17 Item 6. Exhibits and Reports on Form 8-K....................................18 Signatures..........................................................19 1 SMARTSERV ONLINE, INC. CONSOLIDATED BALANCE SHEETS MARCH 31, DECEMBER 31, 2002 2001 ----------- ----------- (UNAUDITED) ASSETS Current assets Cash and cash equivalents $ 3,036,655 $ 6,532,323 Accounts receivable 103,521 40,798 Prepaid expenses 381,426 531,028 ----------- ----------- Total current assets 3,521,602 7,104,149 ----------- ----------- Property and equipment, net 3,137,857 3,408,776 Other assets Capitalized software development costs, net of accumulated amortization of $330,960 at March 31, 2002 and $268,619 at December 31, 2001 983,051 973,594 Security deposits 491,538 474,545 Notes receivable from officer 500,000 500,000 ----------- ----------- 1,974,589 1,948,139 ----------- ----------- Total Assets $ 8,634,048 $12,461,064 =========== =========== 2 SMARTSERV ONLINE, INC. CONSOLIDATED BALANCE SHEETS MARCH 31, DECEMBER 31, 2002 2001 ------------ ------------ (UNAUDITED) LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIENCY) Current liabilities Accounts payable $ 1,315,259 $ 1,329,105 Accrued liabilities 725,351 695,134 ------------ ------------ Total current liabilities 2,040,610 2,024,239 ------------ ------------ Deferred revenues 82,000 -- Note payable 6,723,156 6,723,156 COMMITMENTS AND CONTINGENCIES - NOTE 8 STOCKHOLDERS' EQUITY (DEFICIENCY) Preferred stock - $0.01 par value Authorized - 1,000,000 shares Issued and outstanding - None -- -- Common stock - $.01 par value Authorized - 40,000,000 shares Issued and outstanding - 6,304,040 shares at March 31, 2002 and 6,263,783 shares at December 31, 2001 63,040 62,638 Additional paid-in capital 69,572,362 69,680,059 Notes receivable from officers (666,841) (666,841) Unearned compensation (249,099) (540,354) Accumulated deficit (68,931,180) (64,821,833) ------------ ------------ Total stockholders' equity (deficiency) (211,718) 3,713,669 ------------ ------------ Total Liabilities and Stockholders' Equity (Deficiency) $ 8,634,048 $ 12,461,064 ============ ============ See accompanying notes. 3 SMARTSERV ONLINE, INC. CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED) THREE MONTHS ENDED MARCH 31 -------------------------- 2002 2001 ----------- ----------- Revenues $ 28,821 $ 1,224,971 ----------- ----------- Costs and expenses: Costs of services (1,531,526) (2,057,719) Sales and marketing expenses (1,243,354) (1,347,737) General and administrative expenses (1,021,550) (1,606,651) Stock-based compensation (172,015) (159,778) ----------- ----------- Total costs and expenses (3,968,445) (5,171,885) ----------- ----------- Loss from operations (3,939,624) (3,946,914) Other income (expense) Interest income 22,684 193,363 Interest expense and other financing costs (182,241) (94,093) Foreign exchange loss (10,166) (16,010) ----------- ----------- (169,723) 83,260 ----------- ----------- Net loss $(4,109,347) $(3,863,654) =========== =========== Basic and diluted loss per common share $ (0.66) $ (0.68) =========== =========== Weighted average shares outstanding - basic and diluted 6,255,960 5,705,629 =========== =========== See accompanying notes. 4 SMARTSERV ONLINE, INC. CONSOLIDATED STATEMENT OF CHANGES IN STOCKHOLDERS' EQUITY (DEFICIENCY) THREE MONTHS ENDED MARCH 31, 2002 (UNAUDITED) NOTES COMMON STOCK RECEIVABLE ADDITIONAL PAR FROM PAID-IN UNEARNED ACCUMULATED SHARES VALUE OFFICERS CAPITAL COMPENSATION DEFICIT ------------------------------------------------------------------------------------------ Balances at December 31, 2001 6,263,783 $ 62,638 $ (666,841) $ 69,680,059 $ (540,354) $ (64,821,833) Issuance of common stock upon exercise of employee stock options 12,400 124 -- 11,821 -- -- Conversion of 39 prepaid common stock purchase warrants into common stock 27,857 278 -- (278) -- -- Amortization of unearned compensation over the terms of consulting agreement -- -- -- -- 291,255 -- Change in market value of employee stock options -- -- -- (119,240) -- -- Net loss for the period -- -- -- -- -- (4,109,347) ------------------------------------------------------------------------------------------ Balances at March 31, 2002 6,304,040 $ 63,040 $ (666,841) $ 69,572,362 $ (249,099) $ (68,931,180) ========================================================================================== See accompanying notes. 5 SMARTSERV ONLINE, INC. CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED) THREE MONTHS ENDED MARCH 31 ---------------------------- 2002 2001 ------------ ------------ OPERATING ACTIVITIES Net loss $ (4,109,347) $ (3,863,654) Adjustments to reconcile net loss to net cash used for operating activities: Depreciation and amortization 501,750 597,629 Noncash compensation costs (119,240) (146,777) Noncash consulting services 291,255 306,555 Amortization of deferred revenues -- (966,369) Amortization of deferred financing costs -- 50,000 Changes in operating assets and liabilities Accounts receivable (62,723) 59,716 Prepaid expenses 149,602 172,419 Accounts payable and accrued liabilities 16,371 746,086 Deferred revenues 82,000 -- Security deposit (16,993) -- ------------ ------------ Net cash used for operating activities (3,267,325) (3,044,395) ------------ ------------ INVESTING ACTIVITIES Purchase of equipment (168,490) (127,382) Capitalization of software development costs (71,798) (153,151) Due from officer -- (500,000) ------------ ------------ Net cash used for investing activities (240,288) (780,533) ------------ ------------ FINANCING ACTIVITIES Proceeds from the issuance of note -- 191,992 Issuance of common stock 11,945 14,839 ------------ ------------ Net cash provided by financing activities 11,945 206,831 ------------ ------------ Decrease in cash and cash equivalents (3,495,668) (3,618,097) Cash and cash equivalents - beginning of period 6,532,323 19,172,118 ------------ ------------ Cash and cash equivalents - end of period $ 3,036,655 $ 15,554,021 ============ ============ See accompanying notes. 6 SMARTSERV ONLINE, INC. NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS MARCH 31, 2002 1. NATURE OF BUSINESS SmartServ Online, Inc. commenced operations on August 20, 1993. We provide Web and wireless applications and infrastructure that allow financial institutions, network service providers and other businesses to deliver content and transaction-intensive services to their work forces and customers - via virtually any wired or data-enabled wireless device. SmartServ's products include content, transaction processing and alert engines, proprietary W2W MiddlewareTM that optimizes content delivery to a full array of present and future devices, and a suite of applications designed to enable businesses and their customers to exploit the benefits of wireless data exchange and transactional capability. Our products facilitate stock trading and other m-commerce transactions, as well as the dissemination of real-time stock quotes, business and financial news, sports information, national weather reports and other business and entertainment information in a user-friendly manner. Our plan of operation focuses on the business-to-business strategy of marketing our services in partnership with those companies that have an economic incentive to provide our information and transaction services to their customers. We continue to focus on two primary areas: telecommunications and financial services. For the telecommunications sector, SmartServ provides a suite of solutions to help the wireless carriers, handset manufacturers and Internet service providers rapidly expand the delivery of products and services to their customers. The Company's platform supports an array of features and transaction-enabling applications designed to drive service usage and network revenues. For the financial services sector, SmartServ seeks to expand its customer base among both institutional and retail financial services enterprises by leveraging its transaction routing engine and W2W MiddlewareTM with a suite of applications designed to meet the rigorous demands of the financial community. Management believes that SmartServ's primary source of revenues will be derived from consumers who purchase the services through these strategic marketing partners. Delays in the build-out of carrier data networks and the unavailability of data-enabled wireless devices have caused the market for SmartServ's data and transaction services to be virtually non-existent until now. Such delays have resulted in the Company's inability to implement its business plan and related marketing strategies. Consequently, the Company is in need of additional capital to compensate for such delays and their impact on the Company's inability to generate revenues. The Company has engaged investment bankers to assist it with the sale of equity to private investors that understand the wireless industry and the current state of the technology. The Company's financial statements have been prepared on a going concern basis, which contemplates the realization of assets and the settlement of liabilities and commitments in the normal course of business. The Company incurred a net loss of $4,109,347 for the three month period ended March 31, 2002, a net loss of $14,819,860 for the year ended December 31, 2001, and net losses of $30,993,559 and $7,124,126 for the years ended June 30, 2000 and 1999, respectively. Additionally, it had an accumulated deficit of $68,931,180 at March 31, 2002. These conditions raise substantial doubt about the Company's ability to continue as a going concern. The financial statements do not include any adjustments to reflect the possible future effects on the recoverability and classification of assets or the amounts and classification of liabilities that may result from the outcome of these uncertainties. 7 As carriers, such as Verizon Wireless, AT&T Wireless and Cingular, complete the build-out of data networks (a process that is currently underway), management believes that the demand for the Company's services will increase from the enterprise customer, as well as the retail customers of the carriers themselves. Notwithstanding the execution of several contracts in the latter part of 2001 and the continual discussions with potential strategic partners about future relationships, the Company's ability to generate revenues and working capital may not be sufficient to meet management's objectives as presently structured. Additionally, increasing competition in the market for the Company's services could materially and adversely affect the Company's results of operations through price reductions and loss of potential market share. Management recognizes that the Company must generate additional revenues, raise additional capital, consider modifications to its sales and marketing program or institute cost reductions to allow it to continue to operate with available cash resources. There is no assurance that the Company will generate future revenues or cash flow from operations, raise additional capital, or that the Company's products and services will continue to be accepted in the marketplace. 2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES BASIS OF PRESENTATION - --------------------- The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States for interim financial information, the instructions of Form 10-QSB and Rule 310 of Regulation SB and, therefore, do not include all information and notes necessary for a presentation of results of operations, financial position and cash flows in conformity with accounting principles generally accepted in the United States. The balance sheet at December 31, 2001 has been derived from the audited financial statements at that date, but does not include all of the information and footnotes required by accounting principles generally accepted in the United States for complete financial statements. The financial statements should be read in conjunction with the Company's Annual Report on Form 10-KSB for the period ended December 31, 2001. In the opinion of the Company, all adjustments (consisting of normal recurring accruals) necessary for a fair presentation have been made. Results of operations for the three months ended March 31, 2002 are not necessarily indicative of those expected for the year ending December 31, 2002. PRINCIPLES OF CONSOLIDATION - --------------------------- The consolidated financial statements include the accounts of the Company and its subsidiaries, all of which are wholly-owned. Significant intercompany accounts and transactions have been eliminated in consolidation. USE OF ESTIMATES - ---------------- The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. Actual results could differ from those estimates. REVENUE RECOGNITION - ------------------- Revenues are recognized as services are provided. Deferred revenues, resulting from customer prepayments, are recognized as services are provided throughout the term of the agreement with the respective customers. Deferred revenues resulting from our agreement with Data Transmission Network Corporation ("DTN") were amortized over the anticipated future revenue stream, a period of 42 months, commencing June 1, 1999. We amended our agreement with DTN such that, effective September 1, 2000, SmartServ performed maintenance and enhancement services through December 2000 and operational support through August 2001. Therefore, commencing September 1, 2000, deferred revenues were amortized to income on a straight-line basis over the period through August 2001. 8 EARNINGS PER SHARE - ------------------ Basic earnings per share is computed on the weighted average number of common shares outstanding; however, it does not include the unvested portion of restricted shares in accordance with Statement of Financial Accounting Standards ("SFAS") No. 128, "Earnings Per Share". Diluted earnings per share reflects the increase in the weighted average common shares outstanding that would result from the assumed exercise of outstanding stock options calculated using the treasury stock method when dilutive. CAPITALIZED SOFTWARE DEVELOPMENT COSTS - -------------------------------------- In connection with certain contracts entered into between SmartServ and its customers, as well as other development projects, we have capitalized costs related to certain product enhancements and application development in accordance with SFAS No. 86, "Accounting for the Costs of Computer Software to be Sold, Leased or Otherwise Marketed." On an ongoing basis, SmartServ reviews the future recoverability of its capitalized software development costs for impairment or whenever events or changes in circumstances indicate that the carrying amounts may not be recoverable. When such events or changes in circumstances do occur, we recognize an impairment loss if the undiscounted future cash flows expected to be generated by the asset are less than its carrying value. The impairment loss reduces the asset to its fair value. FAIR VALUE OF FINANCIAL INSTRUMENTS - ----------------------------------- The carrying amounts of our financial instruments approximate fair value due to their terms and maturities. SUPPLEMENTAL CASH FLOW DATA - --------------------------- We consider all highly liquid investments with a maturity date of three months or less when purchased to be cash equivalents. Interest, debt origination and other financing costs paid during the three month periods ended March 31, 2002 and 2001 were $187,000 and $1,800, respectively. CONCENTRATION OF CREDIT RISK - ---------------------------- Financial instruments that potentially subject SmartServ to concentrations of credit risk consist primarily of its commercial paper investments and accounts receivable. It is management's policy to invest in only those companies with a AAA credit rating; therefore, our commercial paper investments are short-term and highly liquid. At March 31, 2002, accounts receivable consist principally of amounts due from financial services companies. We perform periodic credit evaluations of our customers and, if applicable, provide for credit losses in the financial statements. PROPERTY AND EQUIPMENT - ---------------------- Property and equipment are stated at cost. Equipment purchased under a capital lease is recorded at the present value of the future minimum lease payments at the date of acquisition. Depreciation is computed using the straight-line method over estimated useful lives of three to ten years. ADVERTISING COSTS - ----------------- Advertising costs are expensed as incurred and were approximately $107,000 and $24,000 during the three month periods ended March 31, 2002 and 2001, respectively. STOCK BASED COMPENSATION - ------------------------ We maintain several stock option plans for employees and non-employee directors that provide for the granting of stock options for a fixed number of shares with an exercise price equal to the fair value of the 9 shares at the date of grant. We account for these stock compensation plans in accordance with Accounting Principles Board Opinion No. 25, "Accounting for Stock Issued to Employees" ("APB No. 25"). Accordingly, compensation expense is recognized to the extent that the fair value of the stock exceeds the exercise price of the option at the measurement date. Certain options, which have been repriced, are subject to the variable plan requirements of APB No. 25, that requires us to record compensation expense for changes in the fair value of our common stock. FOREIGN CURRENCY TRANSLATION - ---------------------------- The financial statements of foreign subsidiaries have been translated into U.S. dollars in accordance with FASB Statement No. 52, Foreign Currency Translation. All balance sheet accounts have been translated using the exchange rates in effect at the balance sheet date. Income statement amounts have been translated using the average rate for the year. Gains and losses resulting from the changes in exchange rates from year to year are reported in other comprehensive income. RECENT ACCOUNTING PRONOUNCEMENTS - -------------------------------- Effective January 1, 2002, the Company adopted Statement of Financial Accounting Standards ("SFAS") No. 144, Accounting for the Impairment or Disposal of Long-Lived Assets, which provides a single accounting model for measuring impairment of long-lived assets and the disposal of such assets. The adoption of SFAS No. 144 had no impact on the Company's results of operations, financial position or cash flows. RECLASSIFICATIONS - ----------------- Certain amounts reported in the financial statements for the three month period ended March 31, 2001 have been reclassified to conform to the 2002 presentation. 3. PROPERTY AND EQUIPMENT Property and equipment consist of the following: MARCH 31, DECEMBER 31, 2002 2001 ----------- ----------- Data processing equipment $ 5,187,705 $ 5,033,498 Data processing equipment purchased under a capital lease 246,211 246,211 Office furniture and equipment 151,263 151,263 Display equipment 71,335 71,335 Leasehold improvements 69,852 55,570 ----------- ----------- 5,726,366 5,557,877 Accumulated depreciation, including $242,107 at March 31, 2002 and $229,797 at December 31, 2001 for equipment purchased under a capital lease (2,588,509) (2,149,101) ----------- ----------- $ 3,137,857 $ 3,408,776 =========== =========== 4. NOTE RECEIVABLE FROM OFFICER The Company's Board of Directors authorized the issuance of a line of credit to Sebastian Cassetta, SmartServ's Chief Executive Officer, for an amount not to exceed $500,000. Such amount bears interest at the prime rate and matures on March 20, 2004. Interest for the period January 2, 2001 to June 30, 2002 shall accrue and be payable at maturity. Commencing July 1, 2002 until maturity, interest shall be payable semi-annually in arrears on January 1st and July 1st. 10 5. NOTE PAYABLE In May 2000, we entered into a Business Alliance Agreement with Hewlett-Packard Company ("HP") whereby the companies agreed to jointly market their respective products and services, and to work on the build-out of SmartServ's domestic and international infrastructure. In furtherance of these objectives, HP provided us with a line of credit of up to $20,000,000 for the acquisition of approved hardware, software and services. As of September 28, 2001, the expiration date of the facility, SmartServ had borrowed $6,723,156. The debt is evidenced by a note, bearing an interest rate of 11%, secured by the Company's assets, exclusive of its internally developed software products, may be converted into our common stock at $33.56 per share and matures on September 28, 2003. 6. STOCK-BASED COMPENSATION In connection with the grant of certain stock options, warrants and other compensation arrangements, we have recorded charges to earnings that are noncash in nature. Certain of these stock option grants are subject to the variable plan requirements of APB No. 25 that require us to record compensation expense for changes in the fair value of our common stock. The following table shows the amount of stock-based compensation (charges)/credits that would have been recorded in the categories of the statement of operations had stock-based compensation not been separately stated therein: THREE MONTHS ENDED MARCH 31 --------------------------- 2002 2001 ---------- ----------- Costs of services $ 26,735 $ 27,760 Selling, general and administrative expenses (198,750) (187,538) ---------- ---------- $ (172,015) $ (159,778) ========== ========== Stock-based compensation for the three months ended March 31, 2002 and 2001 consists of the impact of changes in the market value of the Company's common stock on the value of options to purchase common stock issued to employees, as well as the amortization of deferred costs associated with the prior issuance of warrants to purchase common stock. 7. EARNINGS PER SHARE The following table sets forth the computation of basic and diluted loss per share: THREE MONTHS ENDED MARCH 31 --------------------------- 2002 2001 ---------- ----------- Numerator: Net loss $ (4,109,347) $ (3,863,654) ============= ============ Denominator: Weighted average shares - basic and diluted 6,255,960 5,705,629 ============= ============ Basic and diluted loss per common share $ (0.66) $ (0.68) ============= ============ 11 Outstanding employee stock options and other warrants to purchase an aggregate of 4,032,000 shares of common stock at March 31, 2002 were not included in the computation of diluted earnings per share because the Company reported a loss for the period and, therefore their inclusion would be antidilutive. 8. COMMITMENTS AND CONTINGENCIES On or about June 4, 1999, Michael Fishman, our former Vice President of Sales, commenced an action against us, Sebastian E. Cassetta (our Chairman of the Board and Chief Executive Officer), Steven Francesco (our former President) and four others in the Connecticut Superior Court for the Judicial District of Stamford/Norwalk at Stamford alleging breach of his employment contract, breach of duty of good faith and fair dealing, fraudulent misrepresentation, negligent misrepresentation, intentional misrepresentation and failure to pay wages. The defendants have answered the complaint and filed counterclaims for fraudulent inducement and breach of contract. The fraud and misrepresentation claims have been dismissed. Plaintiff has responded to the counterclaim and discovery is proceeding. Although we are vigorously defending this action, there can be no assurance that we will be successful. On or about February 29, 2000, Commonwealth Associates, L.P. ("Commonwealth") filed a complaint against us in the Supreme Court of the State of New York, County of New York. The complaint alleges that on or about August 19, 1999, Commonwealth and SmartServ entered into an engagement letter pursuant to which Commonwealth was to provide financial advisory and investment banking services to SmartServ in connection with a possible combination between SmartServ and Data Link Systems Corporation. The engagement letter provided for a nonrefundable fee of $15,000 payable in cash or common stock at SmartServ's option. The complaint alleges that SmartServ elected to pay the fee in stock and seeks 13,333 shares of common stock or at least $1,770,000 together with interest and costs. In our answer to the complaint, we have denied the material allegations of the complaint, including the allegation that we elected to pay in stock. Discovery has commenced. Although we are vigorously defending this action, there can be no assurance that we will be successful. While we intend to vigorously defend these actions, the unfavorable outcome of either such action could have a material adverse effect on our financial condition, results of operations and cash flows. 9. SUBSEQUENT EVENT In May 2002, in an effort to reduce expenses the Company reduced its personnel from 66 to 55, or 17%, which management believes will be sufficient to support its operations during the year ending December 2002. The Company expects this event to result in a charge of approximately $65,000 for severance and other employee related costs which will be recorded in the second quarter of 2002. 12 ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS SmartServ is a Web and wireless applications developer providing wireless applications, transaction platforms and middleware to financial institutions, network service providers and other commercial enterprises that drive device-independent, real-time, transaction-intensive wireless data services to their workforces and customers. SmartServ's breadth of products and services ensures that businesses and their customers can fully exploit the merits of wireless data exchange, using virtually any wired or mobile device to make informed decisions and execute transactions based on real-time information. SmartServ's solutions, which may be hosted or installed, speed time-to-market, anticipate ever-changing technologies and lower costs. SmartServ's plan of operation includes programs for the sale of its information and transactional application services through strategic marketing partners utilizing a "business-to-business" strategy. Such a strategy provides access to a large number of potential subscribers and allows SmartServ to maximize its market reach at minimal operating costs. The flexibility of SmartServ's application software and communications architecture enables the customization of each information package offered to each strategic marketing partner, and in turn to their end users. As an early entrant in the dynamic market for the distribution of financial information and transaction services via wireless telephones and personal digital assistants, or PDAs, SmartServ is developing strategic marketing relationships with wireless equipment manufacturers, telecommunications carriers, value-added service providers and potential corporate partners. SmartServ continuously seeks to increase product performance and widen its distribution by building and maintaining this network of strategic marketing partners. Combining SmartServ's application development and data platform with the core competencies of its strategic marketing partners, SmartServ is offering a packaged turnkey solution for extending content and transactions to the wireless environment. Management believes the wireless area has tremendous potential for distribution of SmartServ's information products and as a source of revenues from "fee based" transactions such as routing stock order entries; however, we have yet to derive any revenues from such efforts. Management believes that most of SmartServ's revenues will continue to be derived from consumers who purchase its services through strategic marketing partners. SmartServ anticipates that strategic marketing partners will brand its information and transaction services with their own private label and promote and distribute SmartServ's packaged offering to their clients. SmartServ has the ability to customize the information package to be offered to each strategic marketing partner by device. In May 2002, in an effort to reduce expenses the Company reduced its personnel from 66 to 55, or 17%, which management believes will be sufficient to support its operations during the year ending December 2002. The Company expects this event to result in a charge of approximately $65,000 for severance and other employee related costs which will be recorded in the second quarter of 2002. 13 RESULTS OF OPERATIONS QUARTER ENDED MARCH 31, 2002 VERSUS QUARTER ENDED MARCH 31, 2001 During the quarters ended March 31, 2002 and 2001, we recorded revenues of $28,821 and $1,224,971, respectively. Revenues generated in 2002 were derived from the licensing of our wireless data products. Substantially all revenues in 2001 were earned through our licensing agreement with Data Transmission Network Corporation. During the quarters ended March 31, 2002 and 2001, we recognized $-0- and $966,369, respectively, from the amortization of deferred revenues associated with this agreement. During the quarter ended March 31, 2002, we incurred costs of services of $1,531,526. Such costs consisted primarily of information and communication costs ($193,000), personnel costs ($706,700), systems consultants ($40,300), computer hardware leases, depreciation and maintenance costs ($510,000), and amortization expenses relating to capitalized software development costs ($62,300). During the quarter ended March 31, 2001, we incurred costs of services of $2,057,719. Such costs consisted primarily of information and communication costs ($210,800), personnel costs ($561,600), systems consultants ($584,000), computer hardware leases, depreciation and maintenance costs ($411,500), and amortization expenses relating to capitalized software development costs ($230,400). During the quarters ended March 31, 2002 and 2001, we capitalized $71,800 and $153,200, respectively, of development costs in accordance with Statement of Financial Accounting Standards No. 86, "Accounting for the Costs of Computer Software to be Sold, Leased or Otherwise Marketed". During the quarter ended March 31, 2002, we incurred general and administrative expenses of $1,021,550. Such costs were incurred primarily for personnel costs ($336,800), professional fees ($257,100), facilities ($130,700), insurance ($145,300) and computer hardware leases, depreciation and maintenance costs ($54,300). During the quarter ended March 31, 2001, we incurred general and administrative expenses of $1,606,651. Such costs were incurred primarily for personnel costs ($718,400), professional fees ($340,200), facilities ($162,200), insurance ($114,300) and communications costs ($42,200). During the quarter ended March 31, 2002, we incurred sales and marketing expenses of $1,243,354. Such costs were incurred primarily for personnel costs ($602,100), advertising and trade shows ($366,800), facilities ($39,900), professional fees ($76,600) and travel and lodging ($121,600). During the quarter ended March 31, 2001, we incurred sales and marketing expenses of $1,347,737. Such costs were incurred primarily for personnel costs ($318,000), marketing consultants ($574,000) and travel and lodging ($166,600). During the quarter ended March 31, 2002, net noncash charges for stock-based compensation amounted to $172,015 compared to $159,778 during the quarter ended March 31, 2001. Such noncash amounts are primarily related to the valuation of stock-based compensation in accordance with Accounting Principles Board Opinion No. 25, "Accounting for Stock Issued to Employees" ("APB No. 25"). Certain options are subject to the variable plan requirements of APB No. 25, as they were repriced, and therefore, compensation expense is recognized for changes in the fair value of our common stock. Noncash charges for professional fees for the quarters ended March 31, 2002 and 2001, were $291,255 and $306,500, respectively, resulting primarily from the amortization of deferred costs associated with the prior issuance of warrants to purchase common stock to various financial, marketing and technical consultants. The value of substantially all of such common stock purchase warrants has been recorded in accordance with the Black-Scholes pricing methodology. Interest income for the quarters ended March 31, 2002 and 2001 amounted to $22,684 and $193,363, respectively. Such amounts were earned primarily from our investments in highly liquid commercial paper and money fund accounts. During the quarters ended March 31, 2002 and 2001, interest and other 14 financing costs were $182,241 and $94,093, respectively. Such costs were incurred primarily in connection with the $20 million line of credit facility with Hewlett-Packard Company. Basic and diluted loss per share was $0.66 for the quarter ended March 31, 2002 compared to $0.68 per share for the quarter ended March 31, 2001. The weighted average shares outstanding increased to 6,255,960 at March 31, 2002 from 5,705,629 at March 31, 2001. CAPITAL RESOURCES AND LIQUIDITY In January 2000, America First Associates Corp., acting as placement agent for SmartServ, completed a private placement of 233,000 shares of common stock at $15.00 per share. We also completed a private placement of an additional 100,000 shares of common stock at $15.00 per share without the services of a placement agent. The net proceeds of the two placements were used for general working capital requirements. In May 2000, Chase Securities Inc., acting as placement agent for SmartServ, completed a private placement of 353,535 shares of common stock at $49.50 a share. The net proceeds of the placement of $16,750,000 were used for general working capital requirements. In May 2000, we entered into a Business Alliance Agreement with Hewlett-Packard Company whereby the companies agreed to jointly market their respective products and services and to work on the build-out of SmartServ's domestic and international infrastructure. In furtherance of these objectives Hewlett-Packard provided us with a line of credit of up to $20,000,000 for the acquisition of approved hardware, software and services. As of September 28, 2001, the expiration date of the facility, Hewlett-Packard Company had advanced us $6,723,156 thereunder. The debt is evidenced by a secured note, bearing an interest rate of 11%, may be converted into our common stock at $33.56 per share and matures on September 28, 2003. During the period January 1, 2000 through March 31, 2002, we issued 1,687,580 shares of common stock to investors upon the exercise of warrants to purchase such shares. Proceeds from the exercise of these warrants were $3,257,700. At March 31, 2002, we have 1,725,000 public warrants (SSOLW) and 300,000 warrants with terms identical to the public warrants outstanding. In February 2002, the Company's Board of Directors modified the terms of, and extended such warrants which were due to expire on March 20, 2002. These warrants which had an exercise formula requiring the surrender of 1.933 warrants and the payment of $7.731 for each share of common stock were modified to provide for the surrender of 2.5 warrants and the payment of $10.50 for each share of common stock. The modified warrants will expire on March 20, 2003 and are redeemable by SmartServ on not less than 30 days written notice at the redemption price of $0.10 per warrant, provided the average closing bid quotation of the common stock as reported on the Nasdaq Stock Market has been at least 187.5% ($19.69) of the current exercise price of the warrants for a period of 20 consecutive trading days ending on the third day prior to the date on which we give notice of redemption. Proceeds from the exercise of the warrants by the holders thereof would provide us with approximately $8,500,000. Delays in the build-out of carrier data networks and the unavailability of data-enabled wireless devices have caused the market for SmartServ's data and transaction services to be virtually non-existent until now. Such delays have resulted in the Company's inability to implement its business plan and related marketing strategies. Consequently, the Company is in need of additional capital to compensate for such delays and their impact on the Company's inability to generate revenues. The Company has engaged 15 investment bankers to assist it with the sale of equity to private investors that understand the wireless industry and the current state of the technology; however, no assurance can be given that the Company will be able to raise additional capital on satisfactory terms. The Company's financial statements have been prepared on a going concern basis, which contemplates the realization of assets and the settlement of liabilities and commitments in the normal course of business. The Company incurred a net loss of $4,109,347 for the three months ended March 31, 2002, a net loss of $14,819,860 for the year ended December 31, 2001, and net losses of $30,993,559 and $7,124,126 for the years ended June 30, 2000 and 1999, respectively. Additionally, it had an accumulated deficit of $68,931,180 at March 31, 2002. These conditions raise substantial doubt about the Company's ability to continue as a going concern. The financial statements do not include any adjustments to reflect the possible future effects on the recoverability and classification of assets or the amounts and classification of liabilities that may result from the outcome of these uncertainties. As carriers, such as Verizon Wireless, AT&T Wireless and Cingular, complete the build-out of data networks (a process that is currently underway), management believes that the demand for the Company's products will increase from the enterprise customer, as well as the retail customers of the carriers themselves. Management also believes that the combination of additional capital and the successful execution of its business plan will generate sufficient revenues and cash flow from operations to enable the Company to meet its operating requirements. No assurance can be given that such goals will be obtained or that any expected revenues or cash flows will be achieved. CERTAIN FACTORS THAT MAY AFFECT FUTURE RESULTS - ---------------------------------------------- Forward-looking statements in this document and those made from time-to-time by our employees are made under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements concerning future plans or results are necessarily only estimates and actual results could differ materially from expectations. Certain factors that could cause or contribute to such differences include, and are not limited to, potential fluctuations in quarterly results, the size and timing of awards and performance on contracts, dependence on large contracts and a limited number of customers, dependence on wireless and/or internet networks of third-parties for certain products and services, lengthy sales and implementation cycles, availability and cost of key components, market acceptance of new or enhanced products and services, proprietary technology and changing technology, competitive conditions, system performance, management of growth, the risk that our current and future products and services may contain errors or be affected by technical problems that would be difficult and costly to detect and correct, dependence on key personnel and general economic and political conditions and other factors affecting spending by customers, and other risks described in this Quarterly Report on Form 10-QSB and our other filings with the Securities and Exchange Commission. 16 PART 2. OTHER INFORMATION SMARTSERV ONLINE, INC. ITEM 1. LEGAL PROCEEDINGS On or about June 4, 1999, Michael Fishman, our former Vice President of Sales, commenced an action against us, Sebastian E. Cassetta (our Chairman of the Board and Chief Executive Officer), Steven Francesco (our former President) and four others in the Connecticut Superior Court for the Judicial District of Stamford/Norwalk at Stamford alleging breach of his employment contract, breach of duty of good faith and fair dealing, fraudulent misrepresentation, negligent misrepresentation, intentional misrepresentation and failure to pay wages. The defendants have answered the complaint and filed counterclaims for fraudulent inducement and breach of contract. The fraud and misrepresentation claims have been dismissed. Plaintiff has responded to the counterclaim and discovery is proceeding. Although we are vigorously defending this action, there can be no assurance that we will be successful. On or about February 29, 2000, Commonwealth Associates, L.P. ("Commonwealth") filed a complaint against us in the Supreme Court of the State of New York, County of New York. The complaint alleges that on or about August 19, 1999, Commonwealth and SmartServ entered into an engagement letter pursuant to which Commonwealth was to provide financial advisory and investment banking services to SmartServ in connection with a possible combination between SmartServ and Data Link Systems Corporation. The engagement letter provided for a nonrefundable fee of $15,000 payable in cash or common stock at SmartServ's option. The complaint alleges that SmartServ elected to pay the fee in stock and seeks 13,333 shares of common stock or at least $1,770,000 together with interest and costs. In our answer to the complaint, we have denied the material allegations of the complaint, including the allegation that we elected to pay in stock. Discovery has commenced. Although we are vigorously defending this action, there can be no assurance that we will be successful. While we intend to vigorously defend these actions, the unfavorable outcome of either such action could have a material adverse effect on our financial condition, results of operations and cash flows. ITEM 2. CHANGES IN SECURITIES AND USE OF PROCEEDS In March 2002, 39 Prepaid Warrants were converted into an aggregate of 27,857 shares of our common stock. No sales commissions were paid in connection with such conversion. The shares were issued in reliance upon the exemption from registration provided by Section 3 (a) (9) of the Securities Act. 17 ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K (a) Exhibits: None (b) REPORTS ON FORM 8-K The Company did not file any reports on Form 8-K during the three months ended March 31, 2002. 18 SMARTSERV ONLINE, INC. SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. SmartServ Online, Inc. (Registrant) By: Date: May 17, 2002 /s/ SEBASTIAN E. CASSETTA ------------ ------------------------------------------------------ Sebastian E. Cassetta Chairman of the Board, Chief Executive Officer Date: May 17, 2002 /s/ THOMAS W. HALLER ------------ ------------------------------------------------------ Thomas W. Haller Sr. Vice President, Chief Financial Officer, Treasurer 19