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Exhibit 10.28
REAL BROADCAST NETWORK
Streaming Media Services Agreement
with
GLOBAL MEDIA CORP.
JANUARY 19, 2000
PREPARED BY:
RICHARD EASTERN
SENIOR ACCOUNT EXECUTIVE
REALNETWORKS, INC.
2601 ELLIOTT AVENUE
SEATTLE, WA 98121
TEL: (206) 674-2248
FAX: (206) 674-2697
richarde@real.com
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This Streaming Media Services Agreement ("Agreement") is effective as
of the last date signed below, by and between GLOBAL MEDIA CORP., with its
principal place of business at 400 Robson Street, Vancouver, British Columbia,
Canada V6B 2B4 ("Company"), and RealNetworks, Inc., a Washington corporation
with its principal place of business at 2601 Elliott Avenue, Seattle, Washington
98121 ("RN"). Company desires that RN supply certain streaming media services in
connection with the Internet products or activities of Company, and RN desires
to supply such services. In consideration of the mutual promises and covenants
contained herein, the parties agree as follows:
1. DEFINITIONS
1.1 "Content" means all audio, video or other streaming materials
supplied by or for Company to RN in connection with the performance of Services
by RN pursuant to this Agreement.
1.2 "Services" means the services to be provided by RN to Company
pursuant to this Agreement, as more fully described in Exhibit 2 attached
hereto.
1.3 "Site" means the World Wide Web site located at www.globalmedia.com
and affiliated radio station sites.
1.4 "System" means the equipment and communications network via which
Services are provided, as more fully described in Exhibit 2.
2. COMPANY OBLIGATIONS
2.1 SUPPLY OF CONTENT. Company shall supply Content to RN via telephone
line, ISDN, frame relay, satellite feed or via FTP, according to the schedule
and specifications to be agreed to by the parties.
2.2 LICENSE GRANT. Company hereby grants RN, during the term of this
Agreement, the nonexclusive, worldwide, royalty-free right and license to:
2.2.1 use, reproduce, encode, transmit, publicly perform,
publicly display and distribute Content as necessary or desirable for RN's
performance of Services under this Agreement; and
2.2.2 use the trademarks, logos and trade names of Company and
any third-parties contained in the Content solely in connection with RN's
performance of Services.
2.3 RESPONSIBILITY FOR CONTENT AND THE SITE. Except for the Services to
be provided by RN hereunder, as between Company and RN, Company shall be
completely and solely responsible for all matters relating to Content and the
Site, including, without limitation, all costs, activities, obligations and
liabilities associated with the creation, production, editing, supply,
correction and maintenance of the Content and the Site. Company shall notify RN
when it desires to remove material from Content, which material RN shall
promptly remove. RN assumes no responsibility for editing, reviewing,
controlling or conducting any other activities associated with publishing any
Content, or (except for the Services) operating or maintaining the Site, nor
shall it have any liability to any third party in connection with such
activities. Company shall have the right to alter, modify or delete Content
under its control at any time, or, if RN's assistance is needed, upon prior
notice to RN.
2.4 SUPPORT. Company shall provide RN with reasonable support and
assistance, as set forth in Exhibit 1 hereto, in connection with RN's provision
of Services throughout the term of this Agreement.
2.5 CLEARANCE. Company shall be solely responsible for obtaining any
necessary rebroadcast or retransmission rights or permissions if it desires RN
to acquire any broadcast signals using DBS, and shall bear all costs,
obligations and liabilities associated therewith.
2.6 ATTRIBUTION. Company agrees to indicate on its Site that the
Content is being delivered on the Real Broadcast Network. Company must indicate
which publicly available files are in the RealAudio (.ra) or RealVideo (.rm)
format. RN hereby grants Company a non-exclusive, worldwide, limited license
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to use, and Company agrees that Company shall always use, RN's trademarks in
accordance with RN's Trademark and Logo Usage Policy at
http://www.real.com/corporate/logos/policy.html., and for the sole purpose of
informing web page visitors that RealAudio or RealVideo content is available at
Company's web page. Company agrees that it shall not use any RN trademark in a
way that may imply that it is an agency or branch of RN, or that may imply that
RN endorses, is affiliated with, or sponsors Company or Company's products,
without RN's express written permission. Company also agrees that Company may
not link directly to any media file or .ram file made available from the RN
website.
2.7 EXCLUSIVITY. Company agrees that RN will be the exclusive provider
of streaming media services to Company during the Term. Company also agrees to
exclusively use RN's format for all media delivery during the Term.
2.8 NO HIRE. During the Term of the Agreement and for a period of two
(2) years after termination of this Agreement, Company agrees not to hire, as an
employee, contractor or consultant, or to appoint to its board of directors, any
then-current RN employee or any former employee who has left RN within the
then-preceding twelve (12) months or who is otherwise prohibited by the terms of
an non-competition agreement from working for a competitor of RN, in which case
Company shall not hire such former employee until the expiration of said 12
month period or the term of his or her noncompete, whichever is later. A breach
of this Section by Company shall give RN the right to terminate this Agreement
as provided in Section 8.2 below.
2.9 INFRASTRUCTURE BUILD-OUT. If Company chooses to build out its own
hosting infrastructure during the Term of this Agreement, Company will negotiate
terms with RN for the required software, services and license agreements
associated with infrastructure build-out.
3. RN OBLIGATIONS
3.1 SERVICES. RN shall supply the Services to Company, and perform such
Services in a workmanlike manner in accordance with the standards generally
prevailing in the industry for similar services. RN shall use commercially
reasonable best efforts to maintain the System and provide the Services in
accordance with Exhibit 2, but shall not be liable to Company or any third party
for any failure to do so due to reasons: (i) beyond RN's reasonable control,
(ii) arising from other than RN's obligations as expressly set forth in Exhibit
2, (iii) arising in connection with viewer and listener use of Content in excess
of the maximum burstable System capacity level, and/or (iv) arising from or in
connection with problems attributable to Content. Company acknowledges that RN
may use third-party service providers to supply certain components of the System
or the Services.
3.2 REPORTING. RN will generate daily on-line reports, accessible via a
web page, that include the total number of viewers and listeners accessing the
Content and the average time duration observed by RN with respect to each
Content piece.
4. FEES AND PAYMENT
4.1 FEES. Pricing for the Services ("Service Fees") shall be as set
forth in Exhibit 3 attached hereto.
4.2 PAYMENT. RN shall invoice Company for Service Fees performed on a
monthly basis. Company shall pay all taxes, duties and similar charges that
apply to or arise from this Agreement, excluding taxes on RN's income. All
invoices are due and payable in full within 30 calendar days of the invoice
date, to the account and in the manner designated by RN. Notwithstanding the
termination provisions of this Agreement, RN reserves the right to terminate its
Services and this Agreement immediately without further notice if payment is not
received in accordance with invoice terms. Invoiced amounts not paid when due
shall be subject to late fees equal to the lower of 1.5% per month or the
maximum amount allowed by applicable law. Termination of this Agreement and/or
payment of such late fees shall not prejudice any other rights or remedies that
may be available to RN with respect to any
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nonpayment or late payment of applicable Service Fees. Service Fee payments
are nonrefundable and not subject to offset.
5. PROPRIETARY RIGHTS
5.1 COMPANY'S OWNERSHIP. As between RN and Company, Company shall be
the sole owner of all right, title and interest in and to Content and the Site,
and all copyrights and other intellectual property rights therein. Company shall
retain title to and ownership in information relating to viewers and listeners;
provided, however, that RN shall have the nonexclusive, perpetual, irrevocable,
royalty-free, worldwide right to use viewer and listener data and statistics
gathered by the System or obtained by RN during the performance of the Services.
5.2 RN'S OWNERSHIP. RN shall be the sole owner of all right, title and
interest in and to the System, computer programs, materials, processes and other
works of authorship developed or used by or for RN in connection with the
Content, the Site and/or the provision of Services hereunder, and all
copyrights, patents and other intellectual property rights therein.
6. WARRANTIES AND INDEMNIFICATION
6.1 CONTENT AND AUTHORIZATION WARRANTIES.
6.1.1 Company warrants and represents that: (i) the Content
and any portion thereof does not in any way violate any existing law, infringe
upon or misappropriate any copyright, patent, trademark, trade secret, right of
publicity, right of privacy or other proprietary rights of any third party,
either in whole or in part; (ii) the Content contains no matter which, if
published, will be libelous or defamatory; (iii) it has obtained or will obtain
all necessary consents, licenses, permissions and releases necessary to grant RN
the rights granted hereunder; (iv) the Content complies with all federal, state
and local laws and regulations (including those governing export and import)
that are applicable to the transmission or use of the Content as permitted or
contemplated by this Agreement for each country in which the Content is intended
to be transmitted or delivered; (v) there exist no outstanding obligations to
accord credit to any third party with respect to, or to respect any third
party's rights against changes to, the Content; (vi) it has the full power and
authority to enter into this Agreement and to perform its obligations hereunder;
and (v) Company is solely responsible for, and has paid or will promptly pay,
all amounts due any third-party content provider or other person or entity that
has a right to receive any royalty or other payment as a result of the
transmission or other use of the Content as contemplated by or provided under
this Agreement. Notwithstanding the foregoing, Company shall not be liable for
any material inserted in the Content by RN other than as supplied, permitted or
instructed by Company.
6.1.2 RN warrants and represents that: (i) to the best of its
knowledge, the System does not in any way violate any existing law, infringe
upon or misappropriate any third party proprietary rights, either in whole or in
part; (ii) it has all necessary right, title and interest in and to the System,
including, without limitation, the right to grant Company the rights granted
hereunder; and (iii) it has the full power and authority to enter into this
Agreement and to perform its obligations hereunder.
6.2 INDEMNITIES.
6.2.1 Company hereby agrees to indemnify, hold harmless and
defend RN, its affiliated companies and partners, and their respective officers,
directors, employees and agents from and against any and all claims, damages,
costs and expenses, including reasonable attorneys' fees and litigation
expenses, arising out of or in connection with any Content or the Site, or act
or failure to act of Company or any person or entity other than RN, or act by RN
pursuant to this Agreement or as otherwise instructed or authorized by Company,
including, without limitation: (i) infringement or violation, or alleged
infringement or violation, of any copyright, patent, trademark, trade secret,
right of publicity, right of privacy, or other third-party proprietary rights;
(ii) unfair trade practice, defamation or
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misrepresentation; or (iii) Company's breach of the warranties and
representations in Section 6.1.1 and/or the obligations in Section 4.2.
6.2.2 RN hereby agrees to indemnify, hold harmless and defend
Company, its affiliated companies and partners, and their respective officers,
directors, employees and agents from and against any and all claims, damages,
costs and expenses, including reasonable attorneys' fees and litigation
expenses, arising out of or in connection with (i) RN's breach of the warranties
and representations in Section 6.1.2; (ii) any material inserted in the Content
by RN other than as supplied, permitted or instructed by Company; or (iii)
infringement or violation of any copyright, patent, trademark or trade secret of
any third party.
6.2.3 The parties' obligations of indemnification under this
Section 6.2 shall apply to any claims brought by one party against the other
with respect to the indemnified claims. The indemnifying party's obligations
under this Section 6.2 shall be subject to the indemnified party providing the
indemnifying party (i) reasonably prompt written notice of any such claim or
action and permit the indemnifying party, through its counsel, to answer and
defend such claim or action, and (ii) with all reasonably required information,
assistance and authority to assist in defending such claim or action. The
indemnified party, at its own expense, shall have the right to employ separate
counsel and participate in the defense thereof. The indemnifying party shall
reimburse the indemnified party upon demand for any payments made or loss
suffered by it at any time after the date hereof based on the judgment of any
court of competent jurisdiction or pursuant to a bona fide compromise or
settlement of claims in respect to any damages to which the foregoing relates
and to which the indemnifying party agrees in writing in advance.
7. CONFIDENTIALITY
"Confidential Information" means any term of this Agreement and any
proprietary information or data, either oral or written, received from and
designated as confidential by the disclosing party. It does not, however,
include information that (i) is already known by the recipient, (ii) becomes
publicly known through no wrongful act of the recipient, or (iii) is received by
the recipient from a third party without similar restriction and without breach
of this Agreement. Each party agrees that it will use the same care to protect
against the unauthorized duplication, use, publication or disclosure of any such
Confidential Information of the other party as it uses to protect its own
proprietary and confidential information, and will not use or disclose such
Confidential Information except in connection with and in furtherance of the
purposes of this Agreement, unless authorized in writing by the other party. All
materials, including copies and summaries, containing the other party's
Confidential Information shall be destroyed or returned to such party, as
instructed by such party, by the recipient promptly upon termination of this
Agreement.
8. TERM AND TERMINATION
8.1 TERM. Unless sooner terminated as provided herein, the initial term
of this Agreement shall commence on the last date signed and accepted by both
parties below and expire FIVE (5) YEARS thereafter.
8.2 TERMINATION FOR BREACH. If either party breaches any material
provision of this Agreement and such breach has not been cured within 10 days
after the non-breaching party has given written notice to the breaching party of
such breach, then the non-breaching party may terminate this Agreement effective
upon three business days' written notice to the breaching party.
8.3 TERMINATION FOR INSOLVENCY. Either party may, at its option and upon written
notice, terminate this Agreement, effective immediately, should the other party
(i) admit in writing its inability to pay its debts generally as they become
due; (ii) make a general assignment for the benefit of its creditors; (iii)
institute proceedings to be adjudicated a voluntary bankrupt, or consent to the
filing of a petition of bankruptcy against it; (iv) seek reorganization under
any bankruptcy act, or consent to the filing of a petition seeking such
reorganization; or (v) have a decree entered against it by a court of
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competent jurisdiction appointing a receiver, liquidator, trustee or assignee
in bankruptcy or in insolvency covering all or substantially all of such
party's property or providing for the liquidation of such party's property or
business affairs, provided such decree is not dismissed within 45 days.
8.4 EFFECT OF TERMINATION. Upon termination or expiration of this
Agreement for any reason, the licenses granted in Section 2.2 shall terminate,
and RN shall remove all Content from the System within 30 days following such
termination or expiration; provided, however, that Company shall incur any
Service Fees accrued during such 30-day period. Except as provided in Section
8.3, the termination or expiration of this Agreement shall have no effect on
Company's obligation to pay for Services performed prior to the effective date
of such termination or expiration. The provisions of Sections 5 through 11 shall
survive the termination or expiration of this Agreement.
9. WARRANTY DISCLAIMER AND LIMITATIONS OF LIABILITY
9.1 WARRANTY DISCLAIMER. EXCEPT AS SPECIFICALLY SET FORTH ABOVE,
NEITHER PARTY MAKES ANY WARRANTY, AND BOTH PARTIES HEREBY DISCLAIM ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT
TO CONTENT OR SERVICES TO BE PROVIDED HEREUNDER.
9.2 LIMITATION OF LIABILITY. NEITHER PARTY SHALL BE LIABLE TO THE OTHER
IN TORT, CONTRACT OR UNDER ANY OTHER LEGAL THEORY FOR ANY CONSEQUENTIAL,
INCIDENTAL, PUNITIVE OR SPECIAL LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION
WITH THIS AGREEMENT, EVEN IF APPRISED OF THE LIKELIHOOD OF SUCH DAMAGE
OCCURRING.
10. NOTICE
Any notice or payment to be made or given to either party shall be
sufficiently made or given on the date of receipt if addressed to RN or Company
as set forth below and (i) if delivered personally with receipt acknowledged; or
(ii) sent by DHL Worldwide Express or comparable international courier service
for the soonest possible delivery. Either party may change its notice and
contact information by providing notice, in the manner set forth above, to the
other party.
RN: COMPANY:
Vice President, Real Broadcast Networks President
RealNetworks, Inc. Global Media Corp.
2601 Elliott Ave. 400 Robson Street
Seattle, Washington 98121 Vancouver, British Columbia,
U.S.A. Canada V6B 2B4
With a copy to: With copy to General Counsel
VP & General Counsel at the same address
at the same address
11. MISCELLANEOUS
This Agreement and Exhibits 1-3 attached hereto, incorporated herein
by this reference, constitute the final agreement between the parties, and
supersede and cancel all prior negotiations, understandings, correspondence
and agreements, oral and written, express or implied, between the parties
relating to the subject matter hereof (including specifically but not limited
to the Streaming Media Services Agreement between the parties dated April 19,
1999), and shall be binding only when executed by both parties
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hereto. No waiver, amendment or modification of any provision of this
Agreement shall be effective unless it is in a document that expressly refers
to this Agreement and is signed by both parties. Failure or delay by either
party in exercising any rights or remedy under this Agreement shall not
operate as a waiver of any such right or remedy. If any provision of this
Agreement shall be held by a court of competent jurisdiction to be illegal,
invalid or unenforceable, the legality, validity and enforceability of the
remaining provisions shall not, in any way, be affected or impaired thereby.
This Agreement shall be governed by the laws of the State of Washington,
excluding that body of law known as conflicts of law. Any and all unresolved
disputes arising under this Agreement shall be submitted to arbitration in
the State of Washington. The arbitration shall be conducted under the rules
then prevailing of the American Arbitration Association. The award of the
arbitrator shall be binding and may be entered as a judgment in any court of
competent jurisdiction.
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IN WITNESS WHEREOF, the parties have executed this Agreement by their duly
authorized representatives the day and year first written below.
REALNETWORKS, INC. GLOBAL MEDIA CORP.
By: Ian Freed By: Rob Fuller
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Name
General Manager, RBN CEO
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Title
/s/ Ian Freed /s/ Rob Fuller
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Signature Signature
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Date Date
BILL TO INFORMATION:
NAME:
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TITLE:
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ADDRESS:
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CITY:
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STATE:
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ZIP CODE:
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PHONE:
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FAX:
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EMAIL:
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PO NUMBER (IF AVAILABLE):
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EXHIBIT 1
COMPANY SUPPORT
PREPARING AUDIO AND VIDEO
1. Company will provide all on-demand media files using the Encoding Software
(e.g., audio, video, animation and other media file types as they become
supported by the Real Broadcast Network and as Company may then elect to
provide) encoded in the file format appropriate for each stream type to the
Broadcast Operations Center (BOC) via the File Transfer Protocol (FTP).
2. Company agrees to utilize the virtual file name convention established by
RN for all streaming media files, including those encoded by RN and those
encoded by Company.
3. Company agrees to furnish RN with the URL for each live or simulated live
stream remotely encoded by Company. Using the conventions established by
RBN operations.
FEED ACQUISITION
4. Company shall take the appropriate measures to ensure that all live or
simulated live feeds will be delivered continuously to the BOC 24
hours/day, 7 days/week, except for scheduled maintenance. If feed is
provided to RN via satellite and Company intends to utilize transmission
methods which are proprietary or uncommon, Company agrees to provide the
receiver equipment to RN and to allow adequate time for setup and testing
of equipment prior to delivery of live content.
5. At Company's election, Company agrees to deliver live feeds to the BOC via
satellite, frame relay or ISDN.
6. Company will encode feeds to be delivered to BOC via ISDN and dedicated
frame relay. If program archive is desired, Company will be responsible for
archiving live broadcasts and delivering the files to the BOC via FTP.
7. Company agrees to provide the following to RN prior to the delivery of any
live feed to the BOC via frame relay:
- Dedicated point-to-point frame relay connection between Company's
encoder and BOC- Exact date and time of frame relay activation.
- At least sixty (60) calendar days notice for before activation of
full-time (24 hrs/day, 7 days/week) feed delivery.
- At least 15 minutes of full system testing time at least five working
days before activation of full-time feed delivery. Working day is
defined as Monday - Friday, 9am - 6pm, Pacific Time.
- Company agrees to utilize frame relay equipment that has been certified
by Real Broadcast Network (RBN) Operations. Both parties shall be
responsible to ensure that Company's live feeds can interface with the
RBN frame relay system.
8. Company shall provide the following to RN prior to the delivery of any live
feed to the BOC via ISDN:
- Dedicated point-to-point ISDN connection between Company's encoder and
BOC
- Exact date, time and duration of ISDN call.
- At least five working days notice for single events, and seven working
days notice for multiple events
- Calling ISDN number. For Church pricing located in Exhibit 3, Individual
churches are responsible for calling into BOC at time of event.
- At least 15 minutes of full system testing time at least 2 working days
in advance of any event that uses a new or unique configuration. Full
system tests require Company to make content available via ISDN
utilizing the same telephone number which will be used for the actual
event. Working day is defined as Monday - Friday, 9am - 6pm, Pacific
Time.
- Company agrees to utilize ISDN equipment that has been certified by Real
Broadcast Network (RBN) Operations. Both parties shall be responsible to
ensure that Company's live feeds can interface with the RBN ISDN system.
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9. Company shall provide the following to RN prior to the delivery of any live
feed to the BOC via satellite:
- Exact date & time of satellite transmission
- At least 5 working days notice for single events, and 7 working days
notice for multiple events
- Satellite name, coordinates, transponder number, required receiver
type, decoder type and decoder authorization (if required).
- At least 30 minutes of full system testing time at least 2 working
days in advance of any Event that uses a new or unique configuration.
Full system tests require company to uplink content to satellite
utilizing same transponder and encoding system as that which will be
used for the actual event.
GENERAL TERMS
10. Upon notification by RN, Company shall use commercially reasonable best
efforts to remove Content files from RBN system that meet either of the
following criteria:
- Content files that have not been accessed for 6 months.
- Content files for which no public URLs exist.
11. Company gives permission to RealNetworks to use sample media clip and
company logo for promotional purposes. RN will adhere to company
trademark and usage policies.
12. Company will be the first point of contact for all customer service
issues including but not limited to RBN installation, Real Player, and
sales questions. RBN technical support will be available if additional
support is needed for RBN related services.
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EXHIBIT 2
RN OBLIGATIONS
SERVICES
1. RN will use commercially reasonable means to serve as many simultaneous
streams as are required to meet the demand for live and on-demand
content.
2. RN will provide setup support and provide 24x7 network management and
monitoring support.
3. RN will provide Company the URL for each live stream encoded by RN
within the Broadcast Operations Center.
4. RN will provide usage statistics for all Company content hosted on Real
Broadcast Network. RN will provide Company with daily online reports.
5. RN will provide storage up to the amount listed in Exhibit 3 for encoded
live and on-demand files.
6. RN will deliver the Broadcast Services in accordance with published
specifications and the provisions of Exhibit 3.
7. RN will serve live and stored content 24 hours per day, 7 days per week
except for at times of scheduled maintenance for the term of the
agreement.
8. RN agrees to make commercially reasonable efforts to promote Company
programming on various RealNetworks web sites, including RealGuide and
others. RN agrees to list Company properties in all relevant categories
in all guide listings and searches including RealGuide. Additional
promotion is contingent on the nature of the Global Media programming;
on available space on RealGuide and future promotional vehicles; and on
Global Media notifying RN of programming Global Media wishes to promote
at least one week in advance for scheduled events and as quickly as
possible for breaking news. Global Media may notify RN of specific audio
and video programming by sending e-mail to promotions@real.com.
9. RN and Company will treat the terms of this agreement as confidential
information.
10. RN will encode feeds acquired from satellite transmission.
11. RN will provide encoding software to Company for use in creating
on-demand files in accordance with the terms of RN's software licensing
agreement.
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PRICING
FROM: JANUARY 19, 2000 TO JANUARY 18, 2005
GENERAL TERMS
Special charges may apply if RealNetworks needs to acquire special equipment to
serve Company's needs. These charges will be discussed with Company prior to
Company's performing any obligations under this Agreement.
Pricing is as follows:
1) ALWAYS ON AUDIO FEEDS AND MB CHARGES
Monthly feed billing will begin when first station is connected and will be
priced as follows:
QUARTERLY PREPAYMENTS
Company shall pay RN * at the commencement of each calendar quarter
in the term of this Agreement which shall be used to prepay for usage during
that quarter up to * MB. MB of usage over * in a quarter will
be priced as follows.
USAGE FEES
1. Usage will be measured in total Megabytes (MB) of streaming media files
delivered to end users per month.
2. Usage will be aggregated over all of Company's programming.
3. Pricing for all MB (over and above the MB usage included in the Quarterly
Prepayment above) will be applied to the following $/MB rate.
- -----------------------------------------
FEES PRICE / MB
- -----------------------------------------
MB CHARGES *
- -----------------------------------------
*
Pricing above includes:
Simulated Live Stations
24x7 live radio/TV stations
On-demand audio/video (up to 300 kbps)
GM purchases hardware for SLTAs
Collocation details:
PHYSICAL ACCESS 24X7. Requires notification of RN's System Administrator on
duty.
RBN HANDS-ON. Will be limited to rebooting only. Requires notification of the
Network Operations Center (NOC), or system admin on duty if NOC is not
available. Global Media to provide written instructions for rebooting the
systems when the systems are installed.
Network connectivity problems, 7x24 support. Requires notification of NOC, or
Network Engineer on duty if NOC is not available.
Collocation charges:
Non-recurring charges:
- $5,000 non-recurring charge for initial site setup and first rack
installation
* Subject to confidential treatment request
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- $1,500 non-recurring charge for each additional rack installation
Monthly recurring charges:
- $500 monthly recurring charge per rack
Other charges:
- - $75 per hour escort fee for on-site customer visits outside the hours of 7:00
A.M. to 7 P.M. Monday through Friday
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