EXIBIT 10.7 REAL ESTATE SERVICES AGREEMENT between AETNA U.S. HEALTHCARE INC. (to be renamed "Aetna Inc.") and AETNA LIFE INSURANCE AND ANNUITY COMPANY dated as of December 13, 2000 ARTICLE 1 DEFINITIONS SECTION 1.01. DEFINITIONS.....................................................1 ARTICLE 2 SERVICES SECTION 2.01. SERVICES........................................................2 SECTION 2.02. PRICING/SALES TAX...............................................5 SECTION 2.03. OTHER SERVICE SPECIFICATIONS....................................6 SECTION 2.04. BILLING AND CASH SETTLEMENT PROCEDURES; DEFAULT.................7 SECTION 2.05. OTHER TERMS AND CONDITIONS......................................8 ARTICLE 3 MISCELLANEOUS SECTION 3.01. AETNA INDEMNIFICATION...........................................9 SECTION 3.02. NON-EXCLUSIVITY OF REMEDIES.....................................9 SECTION 3.03. NOTICES.........................................................9 SECTION 3.04. AMENDMENTS; NO WAIVERS.........................................11 SECTION 3.05. EXPENSES.......................................................12 SECTION 3.07. GOVERNING LAW..................................................12 SECTION 3.08. COUNTERPARTS; EFFECTIVENESS....................................12 SECTION 3.09. ENTIRE AGREEMENT...............................................12 SECTION 3.10. JURISDICTION...................................................12 SECTION 3.11. SEVERABILITY...................................................13 SECTION 3.12. SURVIVAL.......................................................13 SECTION 3.13. CAPTIONS.......................................................13 SECTION 3.14. DISPUTE RESOLUTION.............................................13 2 REAL ESTATE SERVICES AGREEMENT REAL ESTATE SERVICES AGREEMENT ("AGREEMENT"), dated as of December 13, 2000, between AETNA U.S. HEALTHCARE INC., a Pennsylvania corporation (to be renamed Aetna Inc) ("SPINCO") and AETNA LIFE INSURANCE AND ANNUITY COMPANY, a Connecticut corporation ("AETNA"). W I T N E S S E T H: -------------------- WHEREAS, Spinco and Aetna intend to enter into a lease whereby Spinco will lease to Aetna 481,729 rentable square feet of space in the "TOWER BUILDING" and "TRAINING CENTER ANNEX" (collectively referred to as the "TOWER BUILDING") located at 151 Farmington Avenue, Hartford, Connecticut; and WHEREAS, the Tower Building is contiguous to a building commonly known as the "ROGERS BUILDING," which is also located at 151 Farmington Avenue, Hartford, Connecticut; WHEREAS, subject to the limitations and conditions set forth in this Agreement, Spinco has agreed to provide certain services to Aetna at 151 Farmington Avenue, Hartford, Connecticut; NOW, THEREFORE, the parties hereto agree as follows: ARTICLE 1 DEFINITIONS Section 1.01. Definitions . Each of the following terms is defined in the section set forth opposite such term: TERM SECTION - ---- ------- Aetna Recitals Auditorium 2.0 1(d) AV Property 2.01(i) AV Services 2.01(i) Claims 3.01 Confidential Information 2.05(a) Distribution Agreement 2.05(a) 3 Fitness Center 2.0 1(e) Food Services 2.01(a) Mail Services 2.01(b) Payroll Deducted Services 2.04(b) PBX 2.01(h) Ramp Garage Parking 2.01(k) Rogers Building Recitals Services 2.01 Service Level Breach 2.03(a)(iii) Special Functions Room 2.01(e) Spinco Recitals Spinco Indemnitee 3.01 Switchboard Services 2.01(g) Tax Sharing Agreement 2.05(a)(ii) Telephone Property 2.01(h) Telephone Services 2.01(h) Tower Building Recitals Tower Side Cafeteria 2.01(f) Video Production Services 2.01(j) ARTICLE 2 Services Section 2.01. SERVICES. During the term of this Agreement, which term shall be for the time periods as indicated on the respective schedules attached hereto (or as otherwise provided herein), but which term shall in no event extend beyond the occupancy of the Tower Building by Aetna, Spinco shall provide the following services to Aetna (individually, a "SERVICE" and collectively, the "SERVICES"): (a) FOOD SERVICES. Spinco shall have the exclusive right, except as provided below in this Section 2.0 1(a), to provide to Aetna the food services set forth on SCHEDULE 1 annexed hereto and made a part hereof, as such may be amended by the parties, pursuant to the terms and conditions set forth in said SCHEDULE 1 (the "FOOD SERVICES"), for use by Aetna and its employees and visitors. Notwithstanding anything to the contrary contained in this Agreement, Spinco may at any time discontinue providing any and all of the Food Services to Aetna if Spinco ceases to provide such food services to its own employees. Spinco's exclusive right shall extend to all Food Services provided in the Auditorium, Special Functions Room and Tower Side Cafeteria Space. Aetna may utilize third-party vendors to provide event food services (the "THIRD PARTY FOOD SERVICES") if and only if: (i) any such Third Party Food Services are not 4 provided in the Auditorium, Special Functions Room or Tower Side Cafeteria Space; (ii) any such Third Party Food Services consist of delivery only of food prepared by such third-party vendors outside of the Tower Building; and (iii) any such Third Party Food Services conform with Spinco's Hospitality Management Department's food service policies, including Spinco's liquor policy. (b) MAIL SERVICES. Spinco shall provide to Aetna the mail services set forth on SCHEDULE 2 annexed hereto and made a part hereof, as such may be amended by the parties pursuant to the terms and conditions set forth in said SCHEDULE 2 (the "MAIL SERVICES"). (c) USE OF FITNESS CENTER. Spinco shall allow Aetna's Tower Building employees, their spouses and domestic partners and retirees to use the existing Fitness Center located in the Rogers Building (the "FITNESS CENTER"), pursuant to the terms and conditions set forth in SCHEDULE 3 annexed hereto and made a part hereof. Notwithstanding anything to the contrary contained in this Agreement, Spinco may at any time discontinue allowing Aetna's Tower Building employees, their spouses and domestic partners and retirees to use the existing Fitness Center, if Spinco no longer permits its employees (including the employees of its subsidiaries and affiliates [collectively, the "SPINCO EMPLOYEES"]) to use the Fitness Center. (d) USE OF AUDITORIUM. Spinco shall allow Aetna to use the Auditorium located in the Rogers Building (the "AUDITORIUM") pursuant to the terms and conditions set forth in SCHEDULE 4 annexed hereto and made a part hereof, and shall provide to Aetna in connection with such use of the Auditorium, the related audio/visual support services described in said SCHEDULE 4 pursuant to the terms and conditions set forth in said SCHEDULE 4. (e) USE OF SPECIAL FUNCTIONS ROOM. Spinco shall allow Aetna to use the Special Functions Room located in the Rogers Building (the "SPECIAL FUNCTIONS ROOM") pursuant to the terms and conditions set forth in SCHEDULE 5 annexed hereto and made a part hereof. (f) USE OF TOWER SIDE CAFETERIA SPACE. Spinco shall allow Aetna to use the cafeteria space located in the Tower Building (the "TOWER SIDE CAFETERIA") pursuant to the terms and conditions set forth in SCHEDULE 6 annexed hereto and made a part hereof. (g) SWITCHBOARD SERVICES. Spinco shall provide to Aetna Switchboard services as set forth on SCHEDULE 7 annexed hereto and made a part hereof, as such may be amended by the parties, pursuant to the terms and conditions set forth in said SCHEDULE 7 (the "SWITCHBOARD SERVICES"). All such Switchboard Services shall utilize the equipment presently in place and shall not include any upgrades or replacements of existing equipment. (h) TELEPHONE AND VOICE SERVICES. Spinco shall provide to Aetna telephone and voice services as set forth on SCHEDULE 8 annexed hereto and made a part hereof, as such may be 5 amended by the parties, pursuant to the terms and conditions set forth in said SCHEDULE 8 (the "TELEPHONE SERVICES"). All such Telephone Services shall utilize the equipment presently in place and shall not include any upgrades or replacements of existing equipment except with respect to any upgrades or replacements of existing equipment initiated by Spinco. All desktop equipment provided to Aetna by Spinco relating to the Telephone Services (the "TELEPHONE PROPERTY"), including, but not limited to, the workstation telephones, shall remain the property of Spinco. Spinco shall discontinue the provision of telephone services on December 31, 2002. Aetna shall be responsible for all activities and costs associated with preparing for and implementing their own service on or before December 31, 2002. From and after the termination of the Telephone Services, Aetna shall solely be responsible for providing its own Telephone Services, including, but not limited to, a new private branch exchange telephone switch ("PBX"). Aetna shall be entitled to terminate Telephone Services provided by Spinco at anytime upon written notice to Spinco. In the event of termination of Telephone Services initiated by either Spinco or Aetna and to the extent permitted by the Local Exchange Carrier (LEC), Spinco will cooperate with Aetna and work in good faith to timely transfer all or a portion of the phone numbers then in use by Aetna to Aetna. Upon the termination of any part of the Telephone Services, Aetna promptly shall return the Telephone Property serving the Service being terminated in good order, repair and condition, reasonable wear and tear excepted, to a location or locations designated by Spinco. (i) VIDEO CONFERENCING AND AUDIO VISUAL SERVICES. Spinco shall provide to Aetna, video conferencing and audio visual services as set forth on SCHEDULE 9 annexed hereto and made a part hereof, as such may be amended by the parties, pursuant to the terms and conditions set forth in said SCHEDULE 9 (the "AV SERVICES"). All such AV Services shall utilize the equipment presently in place and shall not include any upgrades or replacements of existing equipment. All equipment provided to Aetna by Spinco relating to the AV Services (the "AV PROPERTY"), shall remain the property of Spinco. Upon the termination of any of the AV Services, Aetna promptly shall return the AV Property serving the Service being terminated in good order, repair and condition, reasonable wear and tear excepted, to a location or locations designated by Spinco. (j) VIDEO PRODUCTION SERVICES. Spinco shall have the exclusive right to provide to Aetna video taping and editing services as set forth on SCHEDULE 10 annexed hereto and made a part hereof, as such may be amended by the parties, at the location (and only at said location) and pursuant to the terms and conditions set forth in said SCHEDULE 10 (the "VIDEO PRODUCTION SERVICES"). (k) RAMP GARAGE PARKING SERVICES. Spinco shall allow Aetna to use the Ramp Garage (the "RAMP GARAGE") pursuant to the terms and conditions set forth in SCHEDULE 11 annexed hereto and made a part hereof. (1) BUSINESS INTERRUPTION NOTIFICATION.Spinco shall notify Aetna as soon as 6 practicable of any event or occurrence that may threaten to interrupt Aetna's business operations or the safety of the occupants of the Tower Building. Section 2.02. PRICING/SALES TAX. (a) PRICING OF SERVICES. For each period in which it receives a Service, Aetna shall pay Spinco the amount specified in or calculated in accordance with the method applicable to such Service as set forth on SCHEDULE 12 (the "PRICING SCHEDULE"). For any Service priced on a monthly basis, the monthly charge will be equitably prorated if the date on which a Service is terminated is not the first calendar day or the last calendar day, respectively, of a calendar month. Unless otherwise indicated on a Schedule, all pricing listed on the Pricing Schedule is applicable to the period from the commencement of such Service through the end of calendar year 2001 only. It is the intent of the parties hereto that no party shall realize a gain or a loss as a result of the provision of Services under this Agreement through the end of 2001. Thereafter, the prices may increase as indicated in Section 2.02 (b), below. (b) PRICE INCREASES. For Services continuing for a period after December 31, 2001, on January 1, 2002 and on each January 1 thereafter during the term hereof, the prices listed on the Pricing Schedule shall be adjusted based upon the actual cost for Services plus such additional charges (excluding, however, those services for which such additional charges are prohibited by law) as are reasonable and customary in the respective service industry for the administration of such services (excluding, however, any profit to Spinco). (c) SALES TAX. (i) For state and local sales tax purposes, Spinco and Aetna will cooperate in good faith to segregate amounts payable under this Agreement into the following categories: (a) taxable Services; (b) non-taxable Services; and (c) payments made by Spinco merely as a payment agent for Aetna in procuring goods, supplies or Services that otherwise are non-taxable or that have previously been subject to sales tax. (ii) Spinco shall collect from Aetna all state and local sales tax and shall timely remit such taxes to the appropriate state and local tax authorities. Aetna shall pay such taxes to Spinco monthly, or as otherwise required by Spinco. Spinco shall be responsible for any interest or penalties imposed as a result of its failure to timely collect and remit taxes. Aetna shall be responsible for any additional taxes, interest or penalties imposed as a result of a sales tax audit by any taxing authority. (iii) Aetna shall deliver an executed sale for resale certificate, substantially in the form prescribed in subsection (b) of Connecticut Agency Regulations section 12-426-1, with regard to: (1) Aetna's use of parking spaces in the Ramp Garage pursuant 7 to this Agreement, and (ii) Aetna's use of the Parking Garage and certain parking lots pursuant to its lease with Aetna Life Insurance Company dated December 13, 2000. Section 2.03. OTHER SERVICE SPECIFICATIONS. (a) SERVICE LEVELS: CURES: REMEDIES UPON DEFAULT (i) The service levels for any Services shall be as set forth in the applicable Schedules. (ii) Aetna will designate a "Service Level Manager" who will have overall responsibility for summarizing and reporting Spinco's results against service levels. (iii) If Aetna becomes aware of a material deficiency in Spinco's delivery of Services (a "SERVICE LEVEL BREACH"), Aetna may deliver a written notice thereof to Spinco. Upon receipt of such notice, Spinco shall use reasonable efforts to remedy the Service Level Breach as soon as possible. (iv) Except to the extent that a schedule to this Agreement specifies a different period, if Spinco fails to cure a Service Level Breach within thirty (30) calendar days after receipt of written notice thereof, Spinco shall forfeit (and, if previously collected from Aetna, refund) the fees or charges otherwise due with respect to such Service from the date that the Service Level Breach commenced, and Spinco shall not be entitled to collect fees with respect to such Service until it has cured such Service Level Breach. The remedy for a Service Level Breach provided under this Section 2.03(a)(iv) shall be the sole remedy available to Aetna for a Service Level Breach. (b) PERSONNEL. Spinco, in its sole discretion, will either: (i) employ and retain staff, (ii) contract with third party subcontractors and other vendors, or (iii) utilize any combination thereof as needed to perform the Services Spinco is obligated to perform hereunder. Any such personnel shall have a level of experience, skill, diligence and expertise consistent with Spinco's normal business practices. The delegation of performance to a subcontractor shall not relieve Spinco of any of its duties or obligations under this Agreement. Section 2.04. BILLING AND CASH SETTLEMENT PROCEDURES; DEFAULT. (a) SERVICES. Billing and cash settlement for Services shall occur monthly, except as otherwise indicated on the Schedules. Each Service provider shall send bills in a format and containing a level of detail sufficient detail to identify the Services that are the subject of any such bills. Spinco and Aetna shall settle amounts so due within fourteen (14) calendar days following the receipt of a monthly bill in good order and supported by 8 proper documentation. Any billing or payment errors shall be corrected promptly after discovery thereof. (b) PAYROLL REIMBURSEMENTS. On each payroll issue date, Aetna shall reimburse Spinco for amounts Spinco (i) paid or will pay to Aetna Group (as defined in the Transition Services Agreement dated the date hereof by and between Aetna Inc. and Aetna U.S. Healthcare Inc. [the "TSA"]) employees on such payroll issue date and (ii) withheld or will withhold from such employees earnings and paid on their behalf to Governmental Entities (as defined in the TSA), benefit providers or other third parties. Aetna shall reimburse Spinco by wire transfer of immediately available funds on the same Business Day it receives advice from Spinco of any amounts that Spinco has paid on behalf of Aetna for medical/dental premiums or claims (or on the following Business Day if such advice is received after 9:00 a.m., Eastern time). VENDOR REIMBURSEMENTS. Spinco shall advise Aetna weekly of the total amount that Spinco has paid during the prior five (5) business days to vendors on Aetna's behalf. Aetna shall reimburse Spinco for such amount by wire transfer of immediately available funds. Each reimbursement shall be due the Friday of the week during which Spinco advises Aetna of the reimbursement amount (or on the following business day if such advice is received after 5:00 p.m., Eastern time on the immediately preceding business day or if such Friday is not a business day). In addition to the remedy specified below in Section 2.04(e), Aetna shall reimburse Spinco for any costs incurred arising from Aetna's failure to timely reimburse Spinco. (c) REIMBURSEMENT NOTICE FORM OF SETTLEMENT. Reimbursement notices shall be communicated to Aetna via fax to: 770-933-3664 (Immediate Attention: ING Treasury). Settlement for amounts due under this Section 2.04 shall be made by wire transfer of immediately available funds. If any amount remains unsettled after the date when due, such amount shall bear interest at the 90-Day Treasury Rate from the date due until the full settlement thereof. The "90-Day Treasury Rate" means the annual yield rate, as of any given date, of actively traded U.S. Treasury securities having a remaining duration to maturity of three months, as such rate is published under "Treasury Constant Maturities" in Federal Reserve Statistical Release H.l5(5.19). (d) DEFAULT IN PAYMENT. If payment for Services is not made within thirty (30) days of the date when due, then Spinco, upon delivery of written notice to Aetna, may suspend any such Services until Aetna has cured such payment default. Section 2.05. OTHER TERMS AND CONDITIONS. (a) Confidentiality. (i) DEFINITION OF CONFIDENTIAL INFORMATION. For purposes of this Agreement, "CONFIDENTIAL INFORMATION" shall have a meaning ascribed to such term in the 9 Distribution Agreement between Aetna Inc. and Aetna U.S. Healthcare Inc. dated December 13, 2000 (the "DISTRIBUTION AGREEMENT") and shall include, without limitation, the following: (a) information relating to planned or existing computer systems and systems architecture and security, including, without limitation, computer hardware, computer software, source code, object code, documentation, methods of processing and operational methods; (b) policyholder data, customer lists, sales, customer information, profits, organizational restructuring, new business initiatives and financial information; (c) information that describes insurance and financial products, including, without limitation, actuarial calculations, product designs, and how such products are administered and managed; (d) information that describes product strategies, tax interpretations, and the tax positions and treatment of any item; and (e) confidential information of third parties with which a party conducts business; provided, that Tax information shall be governed by the "TAX SHARING AGREEMENT," as defined in the Distribution Agreement. (ii) Confidential Information shall be subject to Section 6.06 of the Distribution Agreement and Tax information shall be subject to Section 7.04 of the Tax Sharing Agreement. In addition, each party shall use commercially reasonable efforts to restrict access to the other party's Confidential Information to those employees of such party requiring access for the purpose of providing Services to the other party hereunder. Subject to its obligations under Section 6.05 of the Distribution Agreement (Retention of Records) (or Section 7.02 of the Tax Sharing Agreement (Corporate Records), as to Tax information), each party shall destroy all Confidential Information obtained from the other party in connection with this Agreement in accordance with the receiving party's normal document retention policies but, in any event, immediately following the expiration of this Agreement. Notwithstanding the foregoing, Spinco and its respective affiliates may share Confidential Information with any subcontractor utilized to provide Services, provided that the party sharing such Confidential Information shall remain responsible fur compliance with the provisions of this Section. (iii) FULFILLMENT AND CONFIDENTIALITY OF VENDOR CONTRACTS AND SOFTWARE. Aetna shall (a) comply with the terms of, and keep confidential and, except as required by law, not disclose, reveal or duplicate (x) any information related to any of the vendor contracts to which Aetna is provided access in connection with this Agreement and/or (y) Spinco's or any third party's computer systems, software, information and/or data to which they are provided access and/or use in connection with this Agreement and (b) take such other actions and execute such additional documentation required by any vendor in order to access and/or use such vendor's software in connection with such vendor's contracts with Spinco. (b) LIMITATION OF REMEDIES. Except if and to the extent arising out of Spinco's gross 10 negligence or willful misconduct, in no event shall Spinco be obligated to pay to Aetna in respect of breaches or alleged breaches of this Agreement any amount in excess of the amount received by Spinco for the Services it renders. This cumulative limitation shall apply to all monetary remedies provided for in this Agreement or any Schedule thereto, regardless of whether they are characterized as damages, indemnification (including, without limitation, indemnification for defense costs), refund of fees or otherwise. (c) HOME OFFICE MOVES. Having moved three hundred seven (307) personnel to date, Spinco shall perform comparable moves for an additional seventy-five (75) personnel at its own cost. Spinco and Aetna shall split equally (50/50) the costs of any moves beyond this number that are directly attributable to the separation. ARTICLE 3 Miscellaneous Section 3.01. AETNA INDEMNIFICATION. From and after the date hereof, Aetna shall indemnify, defend and hold harmless Spinco and its affiliates, subsidiaries and parent and their respective officers, directors and employees (each, a "SPINCO INDEMNITEE") from and against any and all loss, cost, expense, damage, claim (collectively, "CLAIMS") incurred or suffered by any Spinco Indemnitee arising out of (i) the breach of this Agreement by Aetna; or (ii) gross negligence or willful misconduct of Aetna in connection with the matters set forth in this Agreement Notwithstanding anything to the contrary, Aetna shall indemnify Spinco from and against any and all claims made by third parties for tortious conduct involving the provision of Mail Services, except in circumstances where the tortious conduct involves the gross negligence or willful misconduct of Spinco. Section 3.02. NON-EXCLUSIVITY OF REMEDIES. The remedies provided for in this Article 3 are not exclusive and shall not limit any rights or remedies `which may otherwise be available to Spinco at law or in equity. Section 3.03. NOTICES. All notices and other communications to any party hereunder shall be in writing using certified mail, return receipt requested or a nationally recognized overnight courier service and shall be deemed given when received addressed as follows: If to Spinco to: Aetna Inc. 151 Farmington Avenue Hartford, CT 06156-9666 11 Attention: Real Estate Services (RS51) With a copy to: Reid and Riege, P.C. One State Street Hartford, CT 06103 Attention: Joseph K. Fortier, Esq. If to Aetna, to: Aetna Life Insurance and Annuity Company 151 Farmington Avenue Hartford, CT 06156 Attention: Michael W. Cunningham, Executive Vice President & Chief Financial Officer And ING North America Insurance Corp. 5780 Powers Ferry Road, NW Atlanta, Georgia 30327-4390 Attention: Wayne Huneke, General Manager & Chief Financial Officer B. Scott Burton Senior Vice President & Deputy General Counsel And Real Estate Strategies, TN42 151 Farmington Avenue Hartford, CT 06156 . Attn: Karen Parks And 12 Levy & Droney, P.C. 74 Batterson Park Road Farmington, CT 06032 Attn: Jomarie Andrews, Esq. With a copy to: Sullivan & Cromwell 125 Broad Street New York, New York 10004 Attention: Joseph B. Frumkin, Esq. and William D. Torchiana, Esq. Any party may, by written notice so delivered to the other parties, change the address to which delivery of any notice shall thereafter be made. Section 3.04. AMENDMENTS; NO WAIVERS. (a) Any provision of this Agreement may be amended or waived if, and only if, such amendment or waiver is in writing and signed, in the case of an amendment, by Spinco and Aetna, or in the case of a waiver, by the party against whom the waiver is to be effective. (b) No failure or delay by any party in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any other right, power or privilege. The rights and remedies herein provided shall be cumulative and not exclusive of any rights or remedies provided by law. Section 3.05. EXPENSES. (a) Except as otherwise provided herein, all costs and expenses incurred in connection with the preparation, execution and delivery of this Agreement or any other documents related to this Agreement shall be paid by the party incurring such expense. (b) Each reference in this Agreement to expenses, fees and out-of-pocket costs shall mean such expenses, fees and out-of-pocket costs as the party incurring such expenses, fees or out-of-pocket costs would reasonably incur in connection with its own business under circumstances where such expenses, fees and out-of-pocket costs are not subject to reimbursement. 13 SECTION 3.06. SUCCESSORS AND ASSIGNS. The provisions of this Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns; PROVIDED that each party may assign, delegate or otherwise transfer any of its rights or obligations under this Agreement to an Affiliate of such party without the prior written consent of the other party hereto. If any party or any of its successors or assigns (a) shall consolidate with or merge into any other Person and shall not be the continuing or surviving corporation or entity of such consolidation or merger or (b) shall transfer all or substantially all of its properties and assets to any Person, then, and in each such case, proper provisions shall be made so that the successors and assigns of such party shall assume all of the obligations of such party under this Agreement. Any assignment not conforming to the provisions of this Agreement shall be invalid and void. Section 3.07. GOVERNING LAW. This Agreement shall be construed in accordance with and governed by the law of the State of Delaware, without regard to the conflict of laws rules thereof. Section 3.08. COUNTERPARTS; EFFECTIVENESS. This Agreement may be signed in any number of counterparts, each of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same instrument. This Agreement shall become effective when each party hereto shall have received a counterpart hereof signed by the other party hereto. Section 3.09. ENTIRE AGREEMENT. This Agreement constitutes the entire understanding of the parties with respect to the subject matter hereof and thereof and supersede all prior agreements, understandings and negotiations, both written and oral, between the parties with respect to the subject matter hereof and thereof. No representation, inducement, promise, understanding, condition or warranty not set forth herein or in the Merger, the Confidentiality Agreement, the Distribution Agreement or the other Distribution Documents (as defined in the Distribution Agreement) has been made or relied upon by any party hereto. SECTION 3.10. JURISDICTION. Except as otherwise expressly provided in this Agreement, any Action seeking to enforce any provision of, or based on any matter arising out of or in connection with, this Agreement or the transactions contemplated hereby may be brought in the United States District Court for the District of Delaware, and each of the parties hereby consents to the jurisdiction of such court (and of the appropriate appellate courts therefrom) in any such Action and irrevocably waives, to the fullest extent permitted by law, any objection which it may now or hereafter have to the laying of the venue of any such Action in any such court or that any such Action which is brought in any such court has been brought in an inconvenient forum. Process in any such Action may be served on any party anywhere in the world, whether within or without the jurisdiction of any such court. Without limiting the foregoing, each party agrees that 14 service of process on such party as provided in this Section 3.10 shall be deemed effective service of process on such party. Section 3.11. SEVERABILITY. If any one or more of the provisions contained in this Agreement should be declared invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions contained in this Agreement shall not in any way be affected or impaired thereby so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to any party. Section 3.12. SURVIVAL. All covenants and agreements of the parties contained in this Agreement shall survive the Distribution Date indefinitely, unless a specific survival or other applicable period is expressly set forth herein. Upon such a declaration, the parties shall modify this Agreement so as to effect the original intent of the parties as closely as possible in an acceptable manner so that the transactions contemplated hereby are consummated as originally contemplated to the fullest extent possible. Section 3.13. CAPTIONS. The captions herein are included for convenience of reference only and shall be ignored in the construction or interpretation hereof. Section 3.14. DISPUTE RESOLUTION. Any disputes arising under this Agreement shall be resolved by the Operating Committee and the procedures related thereto, all as described in Section 2.07 of the Transition Services Agreement dated as of the date hereof by and between the parties hereto. (NO FURTHER TEXT ON THIS PAGE) 15 IN WITNESS WHEREOF the parties hereto have caused this Real Estate Services Agreement to be duly executed by their respective authorized officers as of the date first above written. AETNA U.S. HEALTHCARE INC. By: /s/ Alfred P. Quirk, Jr. ------------------------- Name: Alfred P. Quirk, Jr. Title: Authorized Signatory [SIGNATURES CONTINUE ON NEXT PAGE] AETNA LIFE INSURANCE AND ANNUITY COMPANY By: /s/ Catherine H. Smith ----------------------------- Name: Catherine H. Smith Title: Senior Vice President and Chief Financial Officer