EXHIBIT 23.02 CONSENT OF INDEPENDENT PUBLIC ACCOUNTANTS We hereby consent to the incorporation by reference in this Registration Statement on Form S-3 of our report dated May 11, 2001 relating to the financial statements of Lucent Technologies Inc. Call Handling and Database Product Lines which appears in the Current Report on Form 8-K of SCC Communications Corp. filed May 14, 2001. /s/ PricewaterhouseCoopers LLP Chicago, Illinois July 27, 2001