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                                 UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                                  FORM 10-K/A
 
                 ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(D)
                     OF THE SECURITIES EXCHANGE ACT OF 1934
(MARK ONE)
 
/X/  ANNUAL  REPORT PURSUANT TO  SECTION 13 OR 15(D)  OF THE SECURITIES EXCHANGE
     ACT OF 1934
 
             FOR THE YEAR ENDED ________________DECEMBER 31, 1995_______________
 
                                       OR
 
/ /  TRANSITION REPORT  PURSUANT  TO  SECTION  13 OR  15(D)  OF  THE  SECURITIES
     EXCHANGE ACT OF 1934
 
             FOR THE TRANSITION PERIOD FROM _________________ TO _______________
 
                         COMMISSION FILE NUMBER 0-23828
                               LABOR READY, INC.
             (Exact name of registrant as specified in its Charter)
 

                                            
                 Washington                                     91-1287341
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  (State of Incorporation or Organization)        (I.R.S. Employer Identification Number)
 
                        2156 Pacific Avenue, Tacoma, Washington                98402
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                        (Address of Principal Executive Offices)                      (Zip
                                           Code)
 
                                                          (206) 383-9101
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                                                       (Registrant's Telephone
                                          Number)
 
Securities Registered Under Section 12(g) of the Act:
 
TITLE OF EACH CLASS                            NAME OF EACH EXCHANGE ON WHICH REGISTERED
None                                           None
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Securities Registered Under Secton 12(g) of the Act:
                                 Common Stock, No Par Value
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                                      (Title of class)

 
Indicated  by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein and will not be contained, to the best
of Registrant's knowledge,  in any  definitive proxy  or information  statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K / /
 
Indicate by check mark whether the Registrant (1) has filed all reports required
to be filed by section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12  months (or  for such shorter  period that  the Registrant was
required to  file  such  reports), and  (2)  has  been subject  to  such  filing
requirements for the last ninety days. YES _X_  NO ___
 
The aggregate market value (based on the average between the bid and ask prices)
of  the voting stock held by non-affiliates (4,076,306 shares) of the Registrant
at March 20, 1996 was approximately $79,487,967. As of March 20, 1996 there were
6,029,133 shares of the Registrant's common stock outstanding.
 
The Index to Exhibits appears on page 13.
               No Documents are incorporated herein by reference.
 
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                               LABOR READY, INC.
                                  FORM 10-K/A
 
                                    PART 1.
 
ITEM 1.  BUSINESS
 
INTRODUCTION
 
    Labor  Ready is a leading, national provider of temporary workers for manual
labor  jobs.  The   Company's  customers   are  primarily   businesses  in   the
construction,  freight handling, warehousing,  landscaping, light manufacturing,
and other  light  industrial  markets.  These  businesses  require  workers  for
lifting,  hauling, cleaning,  assembling, digging,  painting and  other types of
manual work. The Company has rapidly  grown from eight dispatch offices in  1991
to 106 dispatch offices at December 31, 1995. Substantially all of the growth in
dispatch  offices was  achieved by  opening Company-owned  locations rather than
through acquisitions. The  Company's revenues  grew from $6.0  million to  $94.4
million  from 1991 through 1995. This revenue  growth has been generated both by
opening new dispatch  offices and by  continuing to increase  sales at  existing
dispatch  offices. In 1995, the  average cost to open  a new dispatch office was
approximately $35,000 and  dispatch offices opened  in 1995 typically  generated
revenues  sufficient to  cover their  operating costs in  two to  six months. In
1995, the average revenue per dispatch office  open for more than one full  year
was $1.3 million.
 
INDUSTRY OVERVIEW
 
    The  temporary  staffing  industry  has grown  rapidly  in  recent  years as
companies have used temporary employees to  control personnel costs and to  meet
fluctuating  personnel needs. According  to the NATSS,  the United States market
for the industrial segment of the temporary staffing marketplace (which includes
the light industrial market that the  Company serves) grew at a compound  annual
growth  rate of  approximately 25%  from approximately  $5.0 billion  in 1991 to
approximately $12.3 billion in 1995. The Company believes the temporary staffing
industry is  highly  fragmented  and presents  opportunities  for  larger,  well
capitalized  companies  to effectively  compete  through management  of workers'
compensation costs  and development  of  information systems  which  efficiently
process a high volume of transactions and coordinate multi-location activities.
 
    Historically,  the demand for temporary workers has been driven primarily by
a need to  satisfy peak production  needs and to  temporarily replace  full-time
employees  due  to  illness,  vacation  or  abrupt  termination.  More recently,
competitive pressures  have  forced  businesses  to  focus  on  reducing  costs,
including converting fixed, permanent labor costs to variable or flexible costs.
The  use of temporary workers typically  shifts employment costs and risks, such
as workers' compensation and unemployment insurance and possible adverse effects
of changing employment regulations, to  temporary staffing companies, which  can
allocate  the costs and risks over a  larger pool of employees and customers. In
addition, the use of temporary  employees avoids the inconvenience, expense  and
other effects of hiring and firing regular employees.
 
COMPANY STRATEGY
 
    The  Company's goal  is to  maintain and  enhance its  status as  a leading,
national provider of temporary  workers for manual labor  jobs. Key elements  of
the Company's strategy to achieve this objective are as follows:
 
    - AGGRESSIVELY  OPEN  NEW DISPATCH  OFFICES.  The Company's  strategy  is to
      increase revenues by  rapidly expanding its  network of dispatch  offices.
      The  Company plans to open approximately 94 additional dispatch offices in
      1996 and an additional 100 dispatch offices in 1997.
 
    - INCREASE REVENUES FROM  EXISTING DISPATCH  OFFICES. As  a dispatch  office
      matures,  the Company attempts to increase its revenues by expanding sales
      to existing customers and by aggressively expanding the number and mix  of
      customers  served. More  experienced area directors  and district managers
      assist the general manager in this process. The Company is also developing
      and implementing at  the corporate level  coordinated sales and  marketing
      strategies designed to complement these efforts,
 
                                       2

      including  the development  of national  accounts, electronic  order entry
      from the  customer's location,  centralized dispatch  via an  800  number,
      dissemination   of  information   on  local   construction  activity,  and
      implementation of a centralized customer service hotline.
 
    - IMPROVE OPERATING  EFFICIENCIES AND  REDUCE OPERATING  COSTS. Due  to  the
      temporary labor market's extensive fragmentation, the Company believes its
      national presence provides it with key operating efficiencies, competitive
      advantages  (including  an  ability  to target  national  accounts  and to
      effectively administer  workers'  compensation  programs)  and  access  to
      capital  markets  to  provide  needed  working  capital.  The  Company has
      standardized the operation, general design, staffing and equipment of  the
      dispatch  offices. In addition, the Company has designed and implemented a
      proprietary management  information  system that  efficiently  manages  an
      extensive Company-wide employee and payroll database as well as delivering
      valuable management reports.
 
    - PROVIDE  SUPERIOR SERVICE. The  Company emphasizes customer responsiveness
      and maintains  a commitment  to providing  a superior  quality of  service
      though policies such as opening offices no later than 5:30 a.m., providing
      workers  on short notice (often the same  day as requested) and offering a
      "satisfaction guaranteed" policy.  The Company is  committed to  supplying
      motivated  workers to its customers. Most workers find the Company's "Work
      Today, Paid  Today" policy  appealing and  arrive at  the dispatch  office
      early  in the morning motivated to put in  a good day's work and receive a
      paycheck at the end of the day.
 
    The Company intends to continue to focus on the manual labor, short  notice,
light industrial niche of the temporary labor market. The Company believes other
national  and  international temporary  labor  businesses have  not aggressively
pursued this market. Management believes that it can gain significant advantages
by  capturing  market  share,  achieving   economies  of  scale  and   operating
efficiencies  not available  to its  smaller competitors,  and rapidly expanding
through opening new dispatch offices and increasing revenue at existing dispatch
offices.
 
DISPATCH OFFICE EXPANSION
 
    The Company has  rapidly grown from  eight dispatch offices  in 1991 to  106
dispatch offices at December 31, 1995. The Company's expansion has been achieved
primarily  by opening Company-owned  dispatch offices. The  following table sets
forth the number and location of  dispatch offices by geographic region open  at
the  end of each of the last five  years. The information below does not include
four Labor  Ready  franchised  dispatch  offices  located  in  the  Minneapolis,
Minnesota metropolitan area and one franchised dispatch office located in Fargo,
North Dakota.
 
                          LABOR READY DISPATCH OFFICES
                              BY GEOGRAPHIC REGION
 


                            AT DECEMBER 31,
                      ----------------------------
                      1991  1992  1993  1994  1995
                      ----  ----  ----  ----  ----
                               
West................    8     9    12    23    38
Southwest/Mountain...   0     0     2     8    15
Upper Midwest.......    0     0     0     8    16
Midwest.............    0     1     3     7    20
South...............    0     0     0     1    12
Eastern.............    0     0     0     0     1
Canada..............    0     0     0     4     4
                        -
                            ----  ----  ----  ----
    Total...........    8    10    17    51   106
                        -
                        -
                            ----  ----  ----  ----
                            ----  ----  ----  ----

 
    The  Company currently anticipates opening 94  dispatch offices in 1996, and
expects to  open approximately  100 dispatch  offices in  1997. Dispatch  office
openings will be primarily in California, midwestern
 
                                       3

states,  southern states, and,  over time, eastern  states. The Company analyzes
acquisition opportunities from time to time, may pursue acquisitions in  certain
circumstances and may also accelerate expansion based on future developments.
 
    In  1994, the Company licensed one franchisee in Minnesota, who now operates
five locations, four in Minneapolis and one in Fargo, North Dakota. The  Company
has  not  pursued, and  does  not intend  to  grant, any  additional franchises.
Revenues generated  from  franchised dispatch  offices  have not  been  material
during the periods presented herein.
 
    ECONOMICS  OF DISPATCH OFFICES.  The Company has standardized the process of
opening dispatch offices. In 1995, the  average aggregate cost of opening a  new
dispatch  office was approximately $35,000,  including salaries, training, lease
expenses, computer systems, advertising and other related expenses. These  costs
are  expected to increase  as the Company  purchases more sophisticated computer
and other  office systems,  expands training  time and  programs, leases  larger
dispatch  offices and expands into the  northeastern United States. New dispatch
offices are expected  to generate  revenue sufficient to  cover their  operating
costs  within two to six months. On average, the volume necessary for profitable
operations is approximately $12,000 per week. In 1995, dispatch offices open for
at least one full  year generated average annual  revenue of approximately  $1.3
million, or approximately $25,000 per dispatch office per week.
 
    CRITERIA  FOR NEW DISPATCH OFFICES.   Labor Ready identifies desirable areas
for locating  new dispatch  offices with  an economic  model that  analyzes  the
potential  supply of temporary workers  and customer demand based  on a zip code
resolution of employment figures and the relative distance to the nearest  Labor
Ready  dispatch office.  In addition,  the Company  locates dispatch  offices in
areas convenient  for  its  temporary  workers,  that  are  on  or  near  public
transportation,  and have  parking available.  The Company  will generally avoid
downtown locations since  such areas  are usually inconvenient  for workers  and
dispatch  office  rental  space  is  often  more  expensive.  After  the Company
establishes a  dispatch  office in  a  metropolitan area,  the  Company  usually
clusters  additional locations  within the  same area.  Multiple locations  in a
market reduce both  opening costs and  operating risk for  new dispatch  offices
because advertising costs are spread among more dispatch offices and because the
new dispatch office benefits from existing customer relationships with the other
dispatch offices and established Labor Ready name recognition.
 
    DISPATCH  OFFICE  MANAGEMENT.   The  Company  believes that  the  key factor
determining the success of a new dispatch office is identifying and retaining an
effective dispatch  office general  manager. Each  general manager  has  primary
responsibility  for managing  the operations  of the  dispatch office, including
recruiting  temporary  workers,  daily  dispatch  of  temporary  workders,   and
collecting  accounts receivable. The Company pays monthly bonuses to its general
managers based on accounts receivable collections during the month.
 
    Each general manager has primary responsibility for customer service and the
dispatch office's  sales efforts,  including  identifying and  soliciting  local
businesses  likely to  have a need  for temporary manual  workers. The Company's
experience is that certain types of individuals are better suited to perform the
critical management functions necessary for the dispatch office to generate  the
revenues  required  to  achieve profitability,  regardless  of the  size  of the
metropolitan area. The Company  has refined its  criteria for selecting  general
managers  and  uses  The  Gallup  Organization  to  screen,  test,  and  qualify
prospective general managers. Prior to joining the Company, the typical  general
manager  has little or no prior experience in the temporary employment industry.
The Company  commits substantial  resources to  the training,  development,  and
operational  support  of  its  general  managers.  In  1995,  due  to  turnover,
attrition, or termination, the Company replaced approximately 26% of its general
managers.
 
OPERATIONS
 
    DISPATCH OFFICES.    Dispatch  offices  are  locations  where  workers  (and
prospective  workers) report  prior to being  assigned to  jobs, including those
being called back to the  same employer. Workers are  required to report to  the
dispatch office in order to minimize "no-shows" to the customer's job site. If a
worker  fails  to  report  to  the dispatch  office  as  scheduled,  the Company
identifies a replacement so that the customer has the number of workers expected
at the jobsite, on time, and ready to work.
 
                                       4

    During the  early  morning  hours,  the general  manager  and  an  assistant
coordinate  incoming customer work  orders, assign the  available workers to the
job openings for the day, and arrange  transportation to the job site. Prior  to
dispatch,  a branch employee checks  to make sure workers  have the basic safety
equipment required for the job, such as boots, back braces, hard hats, or safety
goggles, all of which are provided at  no charge to the worker or the  customer.
The  customer provides additional  safety and other  equipment, if required. New
assignments are generally filled from a  first come, first served daily  sign-in
sheet,  except for  return requests.  Workers who pass  on a  particular job are
moved to the bottom of  the list. Most work  assignments have been scheduled  in
advance,  a majority of which are repeat  work orders from customers. However, a
significant portion of the job openings are requested on short notice, often the
same day as requested.
 
    The workers  are  provided with  a  work order  (which  is endorsed  by  the
customer  to  confirm work  performance) that  each worker  must present  at the
dispatch office in order  to receive payment for  the hours worked. Workers  are
generally  paid daily by check. Computer systems at each dispatch office perform
the calculations necessary  to determine  the wages, less  taxes and  applicable
withholdings,  and print  security controlled  checks, which  are distributed to
each worker.
 
    Dispatch offices generally open early, usually by 5:30 a.m., with some  open
24  hours (depending on volume or activity), and generally remain open until the
last temporary laborer is paid. Dispatch  offices are generally staffed with  at
least  two full-time  employees, including  the general  manager and  a customer
service representative. General managers manage the daily dispatch of  temporary
workers, and are responsible for monitoring and collecting receivables, managing
the  credit application process for each customer, inspecting customer job sites
for site safety, as necessary, and  managing the sales and marketing efforts  of
the dispatch office.
 
    Employment  applications  are taken  throughout  the day  for  potential new
temporary employees. Applications  are used to  facilitate workers  compensation
safeguards  and quality  control systems by  permitting the Company  to test for
alcohol or drugs in case of work-related  illness or injury, to obtain a  signed
"Condition  of Employment" statement, and  to comply with applicable immigration
requirements.
 
    CUSTOMERS.   The  Company's customers  are  primarily businesses  and,  less
frequently,  government  agencies, that  require  workers for  lifting, hauling,
cleaning, assembling,  digging, painting  and other  types of  manual work.  The
Company's  customers are typically engaged in construction, landscaping, freight
handling, warehousing,  or other  light  manufacturing. Customers  also  include
retail and wholesale operations, sanitation, machine shops, printers, hotels and
restaurants.
 
    New   dispatch  offices  initially  target  the  construction  industry  for
potential customers, except for those new  dispatch offices that are located  in
metropolitan  areas  where there  is little  new  construction. In  addition, as
dispatch offices  mature,  the  customer  base broadens  and  the  mix  of  work
diversifies.  Many of the businesses have elements of seasonality or cyclicality
in their  work flow  and  have a  need  for one  or  more workers.  The  Company
currently  derives its  business from  a large number  of customers,  and is not
dependent on any large customer for more  than 2% of its revenues. During  1995,
the Company's ten largest customers accounted for $6.4 million, or 6.8% of total
sales. While a single dispatch office may derive a substantial percentage of its
revenues  from a  single customer, the  loss of  that customer would  not have a
significant impact on the Company's revenues. During 1995, the Company  provided
temporary workers to in excess of 29,000 customers. Labor Ready filled more than
800,000 work orders in 1995.
 
    Many  customers  use Labor  Ready as  a screening  device for  future hires.
Because Labor Ready does not charge a fee if a customer hires a Company  worker,
customers  on occasion send prospective employees to the Company with a specific
request for temporary assignment to  their business. Customers thereby have  the
opportunity  to observe the prospective employee in an actual working situation,
and minimize expenses involved in employee turnover and personnel agency fees.
 
    BILLING AND COLLECTIONS.  The Company has implemented a credit policy  which
allows new customers to establish an account with a $2,500 initial credit limit.
Workers may be dispatched to a new customer's job site when a credit application
is completed and signed. Thereafter, the Company obtains credit reports and bank
 
                                       5

references  to  evaluate  whether  additional credit  is  justified.  The credit
department processes applications within 24  hours and if information  indicates
credit  risk,  the account  will be  placed on  a "hold"  status and  no further
business can be  conducted until  the credit risk  is resolved.  This policy  is
designed  to limit the Company's exposure to  $2,500 for a new account. When the
credit risk is resolved, the account will be granted a credit line up to $5,000.
If the account requires higher credit limits, the credit department will  expand
its  credit investigation to justify such increase by completing trade reference
verification, analysis of financial statements and tax returns. Once a  customer
has  reached  75% of  its credit  limit,  the customer  screen on  the Company's
information system has a red warning to alert dispatch office personnel to  more
closely monitor the activity of the customer.
 
    SALES AND MARKETING.  Generally, each dispatch office is responsible for its
own  sales and marketing  efforts. The general  manager is primarily responsible
for customer service and sales, but  most branch employees are also involved  in
customer  sales and marketing. Each dispatch office maintains databases for area
businesses for telemarketing and direct mail. The Company expects each  dispatch
office to mail 300 to 500 pieces of direct mail a week with follow-up to be made
by  the general  manager or the  customer service  representative. The corporate
office will  conduct  an  initial mailing  of  5,000  to 10,000  pieces  to  the
geographic area to support the new dispatch office opening.
 
    At  the  corporate level,  the Company  is developing  coordinated marketing
strategies, including the development of national accounts with electronic order
entry from  the customer's  location, centralized  dispatch via  an 800  number,
dissemination   of  information  on  local  construction  activity,  advertising
campaigns in  targeted  markets  prior  to new  dispatch  office  openings,  and
implementation  of a centralized customer  service hotline which promotes prompt
and professional resolution to customer issues as they arise. In late 1995,  the
Company  hired a national sales manager to develop business with large employers
on a national and regional basis.  The Company also employs several  salespeople
who  facilitate sales and  marketing activities to  specific dispatch offices or
for specific industries.
 
    When entering new  markets, the  Company allows for  an initial  advertising
budget  to  generate  an  awareness  of  the  new  dispatch  office.  By opening
additional dispatch offices as warranted based on area demographics, the Company
can expand and  coordinate its marketing  efforts and benefit  all the  dispatch
offices  in the local area. Marketing is accomplished primarily through personal
contacts, direct mail  campaigns, and  yellow pages advertising.  Word of  mouth
also  provides a  significant source  of new  business for  the Company. General
managers are  encouraged  to  work  with other  dispatch  offices  in  the  same
metropolitan area.
 
    TEMPORARY WORKERS.  Most workers find the Company's "Work Today, Paid Today"
policy  appealing  and  arrive  at  the dispatch  office  early  in  the morning
motivated to put in a good day's work  and receive a paycheck at the end of  the
day. Labor Ready's temporary workers are typically persons who are unemployed or
in  between jobs. Nearly all are male and most are between the ages of 18 and 40
and live in low income neighborhoods. Most temporary workers have phone numbers,
but do  not  own  cars. The  average  temporary  worker works  for  Labor  Ready
approximately 90 hours per year.
 
    The  Company's  daily  pool of  temporary  workers at  each  dispatch office
generally numbers between 40 and 200, depending upon the time of year.  Although
the  Company is less dependent  on weather than in its  early years because of a
wider dispersion of dispatch offices in different geographic areas of the United
States, good weather,  nevertheless, brings  incrementally more  job orders  and
workers.
 
    After reviewing work orders for the day, the general manager pre-screens the
qualifications  of the  temporary workers  to assure  they can  perform the work
required. Additionally, the individual must be at least 18 years old, physically
capable and in apparent good health. The main objective is to dispatch the  most
suitable  workers for  the positions  available. Dispatch  office employees over
time come to know  most workers at the  dispatch office and their  capabilities.
The Company is an equal opportunity employer.
 
    Under  the Company's "satisfaction guaranteed"  policy, replacements for all
unsatisfactory workers  are  promptly  provided if  the  customer  notifies  the
Company within the first two hours of work. Employees who receive two concurrent
complaints  from customers are generally  terminated or reprimanded. The Company
will immediately terminate any employee who agrees to take a work order and does
not report at the
 
                                       6

customer's job  site. Any  use of  obscene  language, alcohol  or drugs  on  the
dispatch office premises or at the job site are grounds for immediate dismissal.
In  addition, an  employee found to  be engaging  in dishonest acts  or filing a
false workers' compensation claim will be terminated.
 
    The Company is responsible for  withholding of FICA, Medicare, and  federal,
state,  and, where applicable, city and  county payroll taxes from its temporary
workers for  disbursement to  governmental agencies.  Additionally, the  Company
pays   federal  and   state  unemployment   insurance  premiums,   and  workers'
compensation  expenses   for  its   temporary   employees.  See   "--   Workers'
Compensation."
 
    RECRUITMENT  OF  TEMPORARY  WORKERS.    The  Company  attracts  its  pool of
temporary workers  through  flyers,  newspaper  advertisments,  dispatch  office
displays,  and  word of  mouth. The  Company believes  its strategy  of locating
dispatch offices  in lower  income neighborhoods,  with ready  access to  public
transportation, is particularly important in attracting workers.
 
    The  Company's "Work Today,  Paid Today" policy  is prominently displayed at
most dispatch offices and,  in the Company's experience,  is a highly  effective
method of attracting temporary workers. Workers also find other Company policies
attractive,  such  as the  emphasis on  worker  safety, Company  provided safety
equipment, and  modest advances  for lunch  or gas  for workers  short on  cash.
Temporary workers are also aware of the Company's no-fee policy toward temporary
workers  who receive regular  position offers from  the Company's customers. The
possibility of landing a  regular position serves as  an added incentive to  its
workers.  Finally, dispatch offices generally remain  open to ensure workers get
paid the same day.
 
    Management believes that Labor Ready has  earned a good reputation with  its
temporary  labor pool  because the Company  consistently has  jobs available and
treats these workers with  respect, which the Company  believes helps attract  a
motivated  and  responsive  worker  pool.  As  a  result,  the  Company believes
referrals by current or former employees who have had good experiences with  the
Company account for a significant percentage of its temporary workers.
 
    The  Company experiences from time to  time during peak periods shortages of
available temporary workers. Dispatch offices with a shortage of workers attempt
to fill work orders by asking temporary workers to inform friends, relatives and
neighbors of the job  openings and by identifying  prospective workers from  the
Company's  employee data base. On occasion,  work orders requiring large numbers
of temporary workers will be filled by general managers coordinating with  other
local dispatch offices.
 
    MANAGEMENT,  EMPLOYEES AND TRAINING.  The  Company currently employs a total
of 62 administrative and executive staff in the corporate office, and 431 people
as supervisors,  general managers,  customer service  representatives,  district
managers,  area directors and support staff. General managers report to district
managers who in turn report to area directors. The Company is hiring  additional
supervisory  management  personnel  with  experience  in  managing multilocation
operations.
 
    After extensive  interviews  and  tests, prospective  general  managers  and
customer  service representatives generally undergo four weeks of training at an
existing high-volume  dispatch office.  The employees  then attend  Labor  Ready
University,  the Company's training division, located  at the dispatch office in
Tacoma, Washington. Labor Ready University, formed  in 1995 with the mission  of
training  managers and customer service  representatives on the skills necessary
for  operating  a  dispatch  office,  is  staffed  by  an  experienced  training
professional.  The  Company has  developed a  curriculum, training  manuals, and
instruction modules for the six-day,  rigorous sessions, which include  sessions
on  topics  such as  marketing, direct  mail,  credit and  collections, workers'
compensation and safety. By operating the training center as part of an  ongoing
dispatch  office,  the  managers and  customer  service  representatives receive
training  under  actual  and  simulated  dispatch  conditions.  The  Company  is
currently  establishing ten certified field  training centers located in current
dispatch offices  where  all  prospective general  managers  will  attend  their
initial  four  weeks training.  Department  heads from  the  Company's corporate
offices teach  topics based  on their  area of  expertise. The  Company  usually
arranges  to have  an experienced  manager participate  in the  classes to share
experiences encountered in operating a dispatch office.
 
    MANAGEMENT INFORMATION SYSTEMS.   The Company  has internally developed  its
own  proprietary software system to process all required payroll information and
related payroll tax returns, together with
 
                                       7

other information  important  to managing  thousands  of workers  and  staff  in
multiple  locations.  The Company  completed  the installation  in  all dispatch
offices of the most recent version of this software in 1995. Labor Ready employs
five full-time  professionals  that  continually  upgrade  the  systems  to  add
features  and enhance  operations and reliability.  The system  will continue to
require additional hardware and software to accommodate the Company's  operating
and information needs while the Company conducts its rapid expansion program.
 
    The  system maintains all of the  Company's key databases, from the tracking
of work orders to payroll processing  to maintaining worker records. The  system
regularly  exchanges key database information between corporate headquarters and
dispatch offices,  including customer  credit information  and the  tracking  of
workers'  compensation  safety claims.  Dispatch offices  can  run a  variety of
reports on demand,  including receivables  aging. The Company  can also  conduct
keyword  searches in its employee database for certain types of work experience.
Regional and area  directors can  also call into  the system  and monitor  their
territories  from their laptops.  The Company believes  its proprietary software
system  provides  Labor  Ready  with  significant  competitive  advantages  over
competitors that utilize less sophisticated systems.
 
    The  Company's information  system also  provides the  Company with  its key
internal controls. All  work order tickets  are entered into  the system at  the
dispatch  office level.  No payroll  check can  be issued  at a  dispatch office
without a corresponding work ticket on the computer system. When a payroll check
is issued, the customer's  weekly bill and the  dispatch office receivables  are
automatically  updated.  Printed checks  have watermarks  and computer-generated
signatures that are extremely difficult to duplicate.
 
    WORKERS' COMPENSATION PROGRAM.  The Company maintains workers'  compensation
insurance,  as  required by  state laws.  The Company  operates in  three states
(Washington, Nevada and Ohio)  in which the state  provides and administers  the
insurance  and the Company is  required to pay premiums  based on its experience
ratings. Other states permit the Company to obtain insurance coverage through  a
private  fronting insurance carrier licensed to  do business in those states. In
1995, the Company deposited  $4.6 million with a  foreign off-shore company  for
the  payment  of  workers'  compensation claims  and  related  claims settlement
expenses on claims  originating in these  states. Claims are  administered by  a
third party administrator retained by the Company.
 
    The   Company  has  established  a  separate  department  at  its  corporate
headquarters to manage its insurers, third party administrators, and the medical
service providers. The Company attempts to resolve claims promptly and generally
closes claims within 120 days. To reduce the wage-loss compensation claims,  the
Company  has established  a "light  duty" return  to work  program that requires
minimal physical exertion within the  Company (dispatch office work) or  outside
assignments  (e.g.,  cafeteria  help) to  customers.  The  Company's information
system generates weekly workers' compensation loss minimization reports for both
corporate and branch location use.
 
GOVERNMENT REGULATIONS.
 
    SAFETY PROGRAMS.  As an employer, the Company is subject to applicable state
and/or federal statutes  and administrative regulations  pertaining to job  site
safety.  Where states  do not  have a  safety program  certified by  the federal
Occupational Safety & Health Administration ("OSHA"), the Company is subject  to
the  standards prescribed  by the federal  Occupational Safety &  Health Act and
rules promulgated  by  OSHA.  However, the  temporary  employees  are  generally
considered  the customer's  employees while on  the customer's job  site for the
purpose of applicable safety standards compliance liability.
 
    In 1995,  the Company's  accident rate  was approximately  one incident  per
6,000  man hours  worked. The Company  continues to  emphasize safety awareness,
which helps  control  workers'  compensation  costs,  through  training  of  its
management  employees and office staff,  safety sessions with employees, issuing
of safety equipment, monitoring of  job sites, and communicating with  customers
to  assure that the  job request order  is one that  can be safely accomplished.
Temporary workers are trained in  safety procedures primarily by showing  safety
tapes  at the beginning of each day. Bulletin boards with safety-related posters
are prominently displayed. "Tailgate" safety training sessions are conducted  at
the manager's and regional safety director's discretion.
 
                                       8

    The Company maintains its own inventory of safety equipment at each dispatch
office.  Standard equipment includes hard hats, metal tipped boots, gloves, back
braces, ear plugs, and  safety goggles. Equipment is  checked out to workers  as
appropriate.  All construction jobs require steel-toed boots and a hard hat. The
manager ensures that workers take basic safety equipment to job sites.
 
    Office personnel are trained to discuss job safety parameters with customers
on incoming work order calls. Managers conduct job site visits for new  customer
job  orders and periodic  "spot checks" for existing  customers to review safety
conditions at  job  sites.  Workers  are encouraged  to  report  unsafe  working
conditions to the Company.
 
    WAGE AND HOUR REGULATION.  Labor Ready is required to comply with applicable
state  and federal wage and hour laws. These laws require the Company to pay its
employees minimum wage and to pay overtime  at applicable rates of pay when  the
employee  works more than forty  hours in a work  week. In some states, overtime
pay may be required after eight or ten hours of work in a day.
 
COMPETITION
 
    The temporary services industry is highly fragmented and highly competitive,
with limited  barriers  to  entry.  A large  percentage  of  temporary  staffing
companies  are local  operations with fewer  than five offices.  Within local or
regional markets, these firms  actively compete with  the Company for  business.
The  primary basis of  competition among local  firms is price  and, to a lesser
extent, service.  While entry  into the  market has  limited barriers,  lack  of
working capital frequently limits growth of smaller competitors.
 
    Although there are several very large full-service and specialized temporary
labor  companies competing  in national,  regional and  local markets,  to date,
those companies have not aggressively expanded in the Company's targeted  market
segment.  Many  of these  competitors have  substantially greater  financial and
marketing resources than those of the Company. One or more of these  competitors
may decide at any time to enter or expand their existing activities in the light
industrial  market and provide new and increased competition to the Company. The
Company believes that,  among the  larger competitors,  the primary  competitive
factors  in  obtaining and  retaining customers  are the  cost of  the temporary
labor, the quality of the temporary workers provided, the responsiveness of  the
temporary   labor  company,  and  the  number   and  location  of  offices.  The
availability to the Company's customers of multiple temporary service  providers
creates  significant pricing pressure  as competitors compete  for the available
demand, and this pricing pressure adversely impacts operating margins.
 
TRADEMARKS
 
    The Company's business is not presently dependent on any patents,  licenses,
franchises,  or concessions. "Labor  Ready," the "LR" logo  and the service mark
"Work Today,  Paid Today"  are registered  with the  U.S. Patent  and  Trademark
Office.
 
ITEM 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
         OF OPERATIONS
 
RESULTS OF OPERATIONS.
 
YEARS ENDED DECEMBER 31, 1995, 1994, AND 1993
 
    DISPATCH  OFFICES.  The number  of dispatch offices grew  to 106 at December
31, 1995 from 51 locations at December 31, 1994, a net increase (after  closings
and  consolidations) of 55 dispatch offices, or 108%. The Company estimates that
its aggregate costs of opening 57 new dispatch offices in 1995 was $2.0  million
(an  average of approximately $35,000 per dispatch office) compared to aggregate
costs of  approximately  $850,000  (an  average  of  approximately  $25,000  per
dispatch  office) to open  34 new dispatch offices  in 1994. Management believes
that the costs of  opening new dispatch offices  will continue to increase.  The
increases in 1995 were primarily the result of a longer manager training period,
establishment  of Labor Ready University, and the added opening costs related to
the use of more sophisticated computer and other office systems. Dispatch office
locations grew  to  51 locations  at  December 31,  1994  from 17  locations  at
December  31, 1993, a net increase of  34 dispatch offices, or 200%. The Company
estimates that its aggregate  costs of opening 34  new dispatch offices in  1994
was    $850,000   compared   to   $160,000    (an   average   of   $20,000   per
 
                                       9

dispatch office) to open eight new dispatch offices in 1993. The increases  were
primarily  the result of expanded manager  training and the installation of more
sophisticated computer and other office systems at the dispatch offices.
 
    REVENUES FROM SERVICES.  The  Company's revenues from services increased  to
$94.4  million  for 1995  from  $39.0 million  for  1994, an  increase  of $55.4
million, or  142%.  This  increase  in  revenues  from  services  resulted  from
essentially  equal increases in revenues from dispatch offices open for the full
period and revenues generated from dispatch offices opened during the period, as
indicated below. The Company's revenues from services increased to $39.0 million
for 1994 from $15.7 million for 1993, an increase of $23.3 million, or 148%.  As
in  1995, this  increase resulted from  essentially equal  increases in revenues
from dispatch offices open for the full period and from revenues generated  from
dispatch offices opened during the period, as indicated below.
 


                                                                                      1993       1994       1995
                                                                                    ---------  ---------  ---------
                                                                                            (IN THOUSANDS)
                                                                                                 
Increase in revenues from dispatch offices open for full year.....................  $   4,536  $  11,652  $  27,101
Revenues from new dispatch offices opened during year.............................  $   2,699     11,640     28,310
                                                                                    ---------  ---------  ---------
Total increase over prior year....................................................  $   7,235  $  23,292  $  55,411
                                                                                    ---------  ---------  ---------
                                                                                    ---------  ---------  ---------

 
    COST OF SERVICES.  Cost of services increased to $76.6 million for 1995 from
$30.7  million for 1994, an  increase of $45.9 million,  or 150%, reflecting the
additional  wages  and  salaries  paid  to  temporary  workers  and   additional
management  personnel  and  related  payroll expenses.  Cost  of  services  as a
percentage of revenues from services increased to 81.2% for 1995 from 78.9%  for
1994,  an increase of 2.3%.  This increase in costs  as a percentage of revenues
reflects salaries  of  new  supervisory personnel  hired  under  new  management
organizational structures, the hiring of large numbers of general managers prior
to  dispatch office openings, the use of lower introductory rates to attract new
customers at new dispatch offices,  and the relatively lower revenues  generated
by  new  dispatch offices  prior to  reaching maturity.  The Company  expects to
experience significant fluctuations in such percentage in future periods as  the
Company  continues its rapid addition of new dispatch offices. Costs of services
increased to $30.7 million for 1994 from $12.4 million for 1993, an increase  of
$18.3  million, or  148%. Costs  of services  as a  percentage of  revenues from
services were essentially unchanged from 1993  to 1994, decreasing to 78.9%  for
1994 from 79.2% for 1993.
 
    SELLING,  GENERAL,  AND  ADMINISTRATIVE  EXPENSES.    Selling,  general, and
administrative expenses increased to $13.6 million in 1995 from $6.6 million  in
1994,  an  increase of  $7.0  million, or  106%.  As a  percentage  of revenues,
selling, general, and administrative expenses  decreased to 14.5% for 1995  from
16.9%  for  1994.  This  percentage decrease  resulted  primarily  from selling,
general and  administrative  expenses  increasing  at a  slower  rate  than  the
increase in revenues. Selling, general, and administrative expenses increased to
$6.6  million in 1994 from $2.7 million in 1993, an increase of $3.9 million, or
144%. As a percentage of revenues, selling, general, and administrative expenses
were 16.9%  in  both 1994  and  1993. The  increases  in selling,  general,  and
administrative   expenses  are  primarily  the  result  of  increased  overhead,
including management information  systems, workers compensation  administration,
administrative  personnel  and  other  expenses related  to  the  growth  of the
Company.
 
    INTEREST AND  OTHER EXPENSES.    Interest and  other expenses  increased  to
approximately  $866,000 in 1995 from approximately $457,000 in 1994, an increase
of 89.5%,  reflecting  primarily higher  borrowing  amounts and  the  additional
interest  costs of the $10 million  principal amount of subordinated debt issued
in October 1995. As  a percentage of revenues,  interest expense decreased  from
1.2%  to  0.9%,  reflecting the  increased  revenues  of the  Company.  In 1994,
interest expense  increased to  approximately $457,000  from $353,000  in  1993,
reflecting  primarily  higher borrowed  amounts.  As a  percentage  of revenues,
interest expense decreased from 2.3% to 1.2%, reflecting the Company's increased
revenues. The  increase  in borrowings  is  mainly  the result  of  the  Company
financing  its accounts receivable  which increased from  $1,907,000 in 1993, to
$5,163,000 in 1994 and to $12,183,000 in 1995, corresponding to the  significant
increase  in  revenues each  year. The  average effective  interest rate  on the
Company's borrowings was 16.5%, 15.3% and 29.0% for
 
                                       10

1995, 1994 and 1993, respectively. In March 1996, the Company activated its  new
$10  million revolving line of  credit with U.S. Bank  of Washington which bears
interest at a rate equal  to prime plus 1/4%  (currently 8.5%) and replaces  the
Company's former credit line with Concord Growth Corporation.
 
    TAXES ON INCOME.  The Company's taxes on income increased to $1.2 million in
1995 from approximately $336,000 in 1994, an increase of approximately $816,000,
or  243%. This increase was  the direct result of  the corresponding increase in
the Company's  income  before taxes  for  such period.  The  Company had  a  net
deferred  tax asset  of approximately $715,000  at December  31, 1995, resulting
primarily from workers' compensation deposits,  credits and reserves which  will
reverse  in 1996. The Company has  not established a valuation allowance against
this net deferred tax asset as management  believes that it is more likely  than
not that the tax benefits will be realized in the future based on the historical
levels  of pre-tax  income and  expected future taxable  income. See  Note 10 to
Consolidated Financial Statements.  The Company's taxes  on income increased  to
$336,000   in  1994  from   approximately  $32,000  in   1993,  an  increase  of
approximately $304,000, or 950%. This increase was the result of an increase  in
the  Company's income before taxes for  such period and higher overall effective
tax rates as the Company expanded into more states with state income taxes.
 
    NET INCOME.   The increase  in revenues from  services also  resulted in  an
increase  in net income to $2.1 million for 1995 from approximately $852,000 for
1994. This represents an increase of $1.2 million, or 142%. The increase in  net
income  corresponds to the growth in revenues. In 1994, the increase in revenues
from services  also resulted  in  an increase  in  net income  to  approximately
$852,000  from  approximately $269,000  for 1993,  an increase  of approximately
$583,000, or 216%. The increase in net income in 1994 is primarily the result of
increased revenues and lower interest costs.
 
    SEASONAL AND  CYCLICAL  CUSTOMER  DEMAND;  ECONOMIC CYCLES.    Many  of  the
Company's  customers  are  construction  and  landscaping  businesses  that  are
significantly affected by the  weather. Construction and landscaping  businesses
and,  to a lesser degree, other  customer businesses typically increase activity
in spring, summer and early fall months  and decrease activity in late fall  and
winter   months.  Inclement  weather  can   slow  construction  and  landscaping
activities  during  such  periods.  The  Company  has  generally  experienced  a
significant  increase in temporary labor demand  in the spring, summer and early
fall months, and lower demand in the late fall and winter months.
 
    Demand for  the Company's  services  may be  significantly affected  by  the
general  level of  economic activity and  unemployment in the  United States. As
economic activity increases, such  as in recent  years, temporary employees  are
often  added to the work  force before regular employees  are hired. As economic
activity slows, many companies  reduce their use  of temporary employees  before
laying off regular employees. In addition, the Company may experience heightened
levels of competitive pricing pressure during such periods of economic downturn.
World-wide  economic conditions and  U.S. trade policies  also impact demand for
the Company's services.
 
    Depending  upon  location,  new   dispatch  offices  initially  target   the
construction  industry for potential customers.  As dispatch offices mature, the
customer base broadens and the mix  of work diversifies. A slow-down in  general
economic  activity within the construction industry, however, could lengthen the
time period for new  dispatch offices to generate  sufficient revenues to  cover
operating  costs and thereby increase the  cash necessary to fund the operations
of new dispatch offices until they begin to generate sufficient revenue to cover
their operating costs.
 
LIQUIDITY AND CAPITAL RESOURCES
 
    During 1995 and 1994, the Company  used net cash in operating activities  of
$3.7  million and $2.3 million, an increase of 64.8%, reflecting the significant
growth in the  Company's revenues  and accounts  receivable, increased  workers'
compensation deposits, and the opening of 57 new dispatch offices in 1995 and 34
new  dispatch offices in 1994. The Company incurred capital expenditures of $2.5
million and approximately $550,000 in 1995 and 1994 in connection with  openings
of  dispatch  offices  and  improvements to  the  corporate  offices. Management
anticipates continuing cash flow  deficits from operations  while the number  of
dispatch offices continues to grow at a rapid rate. Management expects such cash
flow deficits will be financed by the proceeds of this offering and other equity
and debt financings.
 
                                       11

    The Company financed its operations and growth in 1995 primarily through the
sale  of debt and equity securities. In early 1995, warrants to purchase 712,440
shares of the Company's Common Stock were exercised for aggregate  consideration
of approximately $1.8 million.
 
    In  October 1995, the Company completed a private financing of $10.0 million
principal amount of  13.0% Senior  Subordinated Notes (the  "Notes"). Under  the
terms  of the Notes, which require principal payments to begin in 1998 and which
mature in  2002, the  Company pledged  its remaining  assets as  collateral  and
issued  warrants (the "Financing Warrants") to  the purchasers of the Notes. The
Financing Warrants entitle  the holders  thereof to purchase  682,368 shares  of
Common  Stock of the Company  at an exercise price of  $11.67 per share, and are
exercisable at any time prior to their expiration on the earlier of the  seventh
anniversary of the Notes and six years from the date the Notes are paid in full.
If  the Notes are retired  by the Company prior to  November 1998 and before the
Financing Warrants are exercised, the number of shares subject to purchase under
the Financing Warrants is reduced to 545,894 shares.
 
    In 1995, the Company incurred costs of $2.0 million to open 57 new  dispatch
offices  (an average of approximately $35,000 per dispatch office). Further, the
Company invested significant amounts of  additional cash into the operations  of
new  dispatch offices until  they begin to generate  sufficient revenue to cover
their operating costs, generally in two to six months. Further, the Company pays
its temporary personnel on a  daily basis, and bills  its customers on a  weekly
basis.  The average collection  cycle for 1995 was  approximately 37 days. Since
the Company plans to open 94 dispatch  offices in 1996 and 100 dispatch  offices
in  1997, the Company  expects to experience cash  flow deficits from operations
and investing  activities in  1996  and 1997.  The  Company intends  to  finance
opening  and  operating costs  of new  dispatch offices  with the  proceeds from
equity or debt  financings. With  such funds, and  depending on  its results  of
operations  and other factors described herein,  the Company expects to have the
financial resources  necessary to  open at  least 154  dispatch offices  through
1997.  To the extent that the Company's  resources are not sufficient to finance
new dispatch  offices, or  are not  sufficient to  open all  currently  targeted
dispatch  offices,  the Company  would  either seek  additional  capital through
equity or debt financings or scale back its expansion plans.
 
INFLATION
 
    The effects of inflation  on the Company's  operations were not  significant
during the periods presented herein. Generally, throughout the periods discussed
above,  the increases in revenues have  resulted primarily from increasing sales
at existing dispatch  offices and  adding new dispatch  office locations  rather
than  price increases. In  the event, however,  that Congress passes legislation
currently being considered  to increase  the federal minimum  wage, the  Company
would attempt to increase the rates it charges customers.
 
RECENT ACCOUNTING PRONOUNCEMENTS
 
    In October 1995, the Financial Accounting Standards Board ("FASB"), issued a
Statement  of Financial Accounting  Standards ("SFAS") No.  123, "Accounting for
Stock-Based Compensation," which  requires that  companies measure  the cost  of
stock-based  employee compensation at the  grant date based on  the value of the
award and recognize this cost  over the service period.  The value of the  stock
based  award is determined using the  intrinsic method whereby compensation cost
is the excess of the quoted  market price of the stock  at the date of grant  or
other  measurement date  over the  amount an  employee must  pay to  acquire the
stock. SFAS No.  123 is  effective for  financial statements  issued for  fiscal
years  beginning  after  December  15,  1995, and  is  not  expected  to  have a
significant impact on the Company's financial statements.
 
    In March 1995, the FASB issued SFAS No. 121, "Accounting for the  Impairment
of  Long-Lived  Assets  and  for  Long-Lived Assets  to  be  Disposed  Of." This
statement requires that long-lived assets and certain intangibles to be held and
used by  an entity  be reviewed  for impairment  whenever events  or changes  in
circumstances  indicate  that  the  carrying  value  of  an  asset  may  not  be
recoverable. The measurement  of an  impairment loss for  long-lived assets  and
identifiable  intangibles that an entity expects to hold and use should be based
on the  fair  value of  the  asset. SFAS  No.  121 is  effective  for  financial
statements  for  fiscal years  beginning  after December  15,  1995, and  is not
expected to have a significant impact on the Company's financial statements.
 
                                       12

                                 EXHIBIT INDEX
                                  FORM 10-K/A
                               LABOR READY, INC.
                                 EXHIBIT INDEX
 


  EXHIBIT
  NUMBER                                             DESCRIPTION
- -----------  --------------------------------------------------------------------------------------------
                                                                                                     
       3     Articles of Incorporation...................................................................           *
       3.1   Articles of Amendment to Articles of Incorporation..........................................
       3.2   Bylaws......................................................................................
       4     Instruments Defining Rights of Security Holders.............................................           *
      10     Material Contracts
      10.1   Note Purchase Agreement.....................................................................          **
      10.2   Warrant Purchase Agreemetn..................................................................          **
      10.3   Form of Warrant.............................................................................          **
      10.4   Shareholder Agreement.......................................................................          **
      10.5   Security Agreement (LR,LRN,LRFD)............................................................          **
      10.6   Intercreditor and Subordination Agreement...................................................          **
      10.7   Executive Employment Agreement between LR and Glenn A. Welstad..............................          **
      10.8   Independent Contractor Agreement between LR and John R. Coghlan.............................          **
      10.9   Employment Agreement between LR and Scott Sabo..............................................          **
      10.10  Loan documents between LR and US Bank of Washington as executed on February 13, 1996........
      10.11  Form of Lease for LR dispatch office........................................................
      11     Computation of Earnings Per Share...........................................................          **

 
- ------------------------
*  As previously filed in the Company's Form 10 Registration Statement, SEC File
   No. 0-23828.
 
** As  previously filed in the Company's report  on Form 10-K for the year ended
   December 31, 1995.
 
    COPIES OF  EXHIBITS MAY  BE  OBTAINED UPON  REQUEST  DIRECTED TO  MR.  RALPH
PETERSON, LABOR READY, INC., 2156 PACIFIC AVENUE, TACOMA, WASHINGTON 98402.
 
                                       13

                                   SIGNATURES
 
    Pursuant  to  the requirements  of  Section 13  or  15(d) of  the Securities
Exchange Act of 1934, the registrant has duly caused this report to be signed on
its behalf by  the undersigned,  thereunto duly authorized  on the  12th day  of
June, 1996.
 
                                          LABOR READY, INC.
 
                                          By:        /s/ GLENN A. WELSTAD
 
                                             -----------------------------------
                                                      Glenn A. Welstad,
                                                          PRESIDENT
 
    Pursuant  to the  requirements of the  Securities Exhange Act  of 1934, this
report has been signed by the following  persons on behalf of the registrant  in
the capacities set forth below on the 12th day of June, 1996.
 

                                                                     
            /s/ GLENN A. WELSTAD
- -------------------------------------------   Chairman, Chief Executive
              Glenn A. Welstad                 Officer and Director
 
           /s/ RALPH E. PETERSON
- -------------------------------------------   Chief Financial Officer and
             Ralph E. Peterson                 Director
 
           /s/ ROBERT J. SULLIVAN
- -------------------------------------------   Director
             Robert J. Sullivan
 
            /s/ RONALD L. JUNCK
- -------------------------------------------   Secretary and Director
              Ronald L. Junck
 
          /s/ THOMAS E. MCCHESNEY
- -------------------------------------------   Director
            Thomas E. McChesney

 
                                       14