Exhibit 10.20


Certain portions of this exhibit have been omitted and filed separately with
the Securities and Exchange Commission, pursuant to a request for
confidential treatment under Rule 406 under the Securities Act of 1933, as
amended.


                                  CISCO SYSTEMS

                     Cisco PSS Agreement Number ___________

                        Cisco PSS SOW Number ___________

                     Professional Services Subcontract (PSS)

         Professional Services Subcontract Agreement ("Agreement") is made and
entered into between Cisco Systems, Inc., a California corporation, with offices
at 170 West Tasman Drive, San Jose, California 95134 ("Cisco"), and Predictive
Systems, Inc., a Delaware corporation, with its principal place of business at
145 Hudson Street, New York, New York 10013 ("Subcontractor").

         IN WITNESS WHEREOF, the duly authorized representatives of the parties
hereto have caused this Agreement to be duly executed.


CISCO SYSTEMS, INC.                                 PREDICTIVE SYSTEMS, INC.

By: /s/ Inder Sidhu                                 By: /s/ Robert Belau

Name: Inder Sidhu                                   Name: Robert Belau

Title:  Vice President                              Title: President
        WorldWide Professional Services

Date: 5/14/99                                       Date: 5/13/99


GENERAL TERMS AND CONDITIONS

In consideration of the mutual covenants and promises set forth below, the
parties agree as follows:

1.       DEFINITIONS; RULES OF INTERPRETATION.

1.1.     "Customer" means the entity with which Cisco has entered into a PSA (as
         defined below) and which is the recipient of the Services and
         Deliverables provided by Subcontractor pursuant to this Agreement and
         an SOW. A Customer shall be identified in each Statement of Work issued
         hereunder.

1.2.     "Deliverables" means, with respect to each SOW, the items specified in
         such SOW as deliverables.

1.3.     "Effective Date" means the last date written on the first page of this
         Agreement.

1.4.     [Reserved].



**** Represents material which has been redacted and filed separately with
     the Commission pursuant to a request for confidential treatment
     pursuant to Rule 406 under the Securities Act of 1933, as amended.


                                       1


1.5.     "Professional Services Agreement" or "PSA" means, with respect to each
         SOW, the contract between Cisco and the Customer in connection with
         which such SOW is issued to Subcontractor, as amended from time to
         time.

1.6.     "Results" means all works of authorship, copyrightable works and
         inventions made, created, developed, conceived or reduced to practice
         by Subcontractor, either alone or jointly with others, during the term
         of this Agreement (i) in connection with the Services or Subcontractor
         Work Product or (ii) which relate to any Cisco or Customer Confidential
         Information (as defined in Section 3, Confidentiality, below).

1.7.     "Services" means that portion of the services required under the PSA
         which Subcontractor shall provide to Customer and/or Cisco as
         subcontractor to Cisco and which are described in any SOW issued
         pursuant to this Agreement.

1.8.     "Software" means any Cisco software in object code form, which is
         listed from time to time on Cisco price list(s) and made available for
         license by Cisco, and any new releases (such as standard releases of
         the Software which may include bug fixes and new features), updates to,
         or upgrades thereof made available by Cisco to its Customers with or
         without charge.

1.9.     "Statement of Work" ("SOW") means each document agreed upon by Cisco
         and Subcontractor which further specifies Services to be performed and
         the Deliverables to be provided to Cisco or the Customer, and any other
         performance requirements mutually agreed to between the parties. Each
         SOW shall be issued substantially in the form shown in Exhibit A and
         shall be incorporated herein in its entirety by reference.

1.10.    "Subcontractor Work Product" means any and all items and information
         delivered to Cisco or generated by Subcontractor or its
         subcontractor(s) in the course of providing Services under this
         Subcontract, whether in hard copy or electronic form, including all
         Deliverables, works of authorship, programming tools, reports, designs,
         analyses, source and object code, user or procedural manuals and other
         supporting material, summaries, literature, test results,
         recommendations, drawings and workpapers.

1.11.    The following rules of interpretation shall apply to this Agreement and
         each SOW:

         1.11.1.  The term "including" and its derivatives means "including,
                  without limitation" unless the context clearly states
                  otherwise.

         1.11.2.  Words importing persons include firms, associations, limited
                  liability companies, partnership, trusts, corporations and
                  other legal entities, including public bodies, as well as
                  natural persons.

         1.11.3.  Any headings preceding the text of the Articles and Sections
                  of this Agreement are solely for convenience or reference and
                  do not constitute a part of this Agreement, nor do they affect
                  the meaning, construction or effect of this Agreement.


                                       2


         1.11.4.  Words importing the singular shall include the plural and vice
                  versa. Words of the masculine gender shall be deemed to
                  include the correlative words of the feminine gender.

         1.11.5.  All references to a number of days mean calendar days, unless
                  expressly indicated otherwise.

         1.11.6.  All reference herein to the "Agreement" shall include the
                  appendices, exhibits and schedules to this Agreement,
                  including all SOWs.

         1.11.7.  The word "shall" when used in this Agreement is word of
                  mandate, construed as "must."

2.       DUTIES OF SUBCONTRACTOR.

2.1.     Subcontractor shall provide the Services and the Subcontractor Work
         Product during the term of this Agreement in accordance with the terms
         and conditions of this Agreement, any SOW and the PSA. Subcontractor
         shall comply with all obligations of Cisco contained in the terms and
         conditions of the PSA which are provided in writing to Subcontractor,
         its agent or subcontractor prior to entering into the applicable SOW
         that relate to the Services and the Subcontractor Work Product as if
         Subcontractor were substituted for Cisco with respect to such terms and
         conditions. Subcontractor shall not perform any act with respect to the
         Services or the Subcontractor Work Product that Cisco is prohibited
         from performing under the PSA which are provided in writing to
         Subcontractor, its agent or subcontractor prior to entering into the
         applicable SOW. Subcontractor shall not perform any act, or fail to
         take any act, that would cause Cisco to be in breach of the PSA so long
         as Subcontractor, its agent or subcontractor has been provided with the
         applicable provisions of the PSA. Subcontractor will provide all
         resources, facilities, management, labor, expertise, skills, tools and
         equipment necessary for the performance of this Agreement and any SOW.


2.2.     [****] with respect to this Agreement, any SOW, and any PSA. [****]
         any SOW or a PSA, then [****] shall coordinate and communicate with
         [****] This limitation does not apply to [****]. Subcontractor will
         provide to Cisco all relevant operational information regarding the
         Services, will participate in meetings with Customer and Cisco as
         requested by Cisco and will take all reasonable action requested by
         Cisco to enable Cisco to comply with the PSA.


2.3.     Subcontractor shall:

         (i)      keep Cisco advised of the progress of the delivery of the
                  Services and the status of the Deliverables,



**** Represents material which has been redacted and filed separately with
     the Commission pursuant to a request for confidential treatment pursuant
     to Rule 406 under the Securities Act of 1933, as amended.


                                       3


         (ii)     permit any designated representative of Cisco periodically to
                  review the work of Subcontractor personnel performing Services
                  and preparing Deliverables,

         (iii)    timely perform the Services in a timely manner and provide the
                  Deliverables in accordance with each SOW, and

         (iv)     keep accurate records of work performed on each SOW, evidence
                  of which Subcontractor shall provide to Cisco upon Cisco's
                  request, consistent with Section 19.2 hereof.

2.4.     Subcontractor shall comply with all reasonable instructions given by
         Cisco in connection with performance of this Agreement or any SOW.

2.5.     Subcontractor has obtained all licenses, permits and approvals required
         by any federal, state or local licensing, regulatory, or other agency
         for performance of the work required by this Agreement or any SOW.

2.6.     Subcontractor's duties and responsibilities under this Agreement shall
         not be subcontracted to any other person or entity, in whole or in
         part, without prior written notice to and approval by Cisco and, if
         required by the PSA, the Customer.

2.7.     If Subcontractor's use of subcontractor(s), consultants or other third
         parties is authorized under this Agreement or a particular SOW,
         Subcontractor shall execute an agreement with such parties which
         requires compliance with the terms of this Agreement and the SOW under
         which work is subcontracted. Such agreement shall provide that (i)
         Cisco shall have the right to enforce the provisions of such agreement
         and (ii) Cisco's audit rights as provided for in Section 19.2 below
         shall include access to records of Subcontractor's subcontractor(s) to
         assess compliance with this provision.

3.       CONFIDENTIALITY.


3.1.     Subcontractor acknowledges that, in connection with this Agreement and
         its relationship with Cisco, it may obtain information relating to
         Cisco or Cisco's hardware, software, services or products which is of a
         confidential and proprietary nature ("Confidential Information"). Such
         Confidential Information may include, but is not limited to, trade
         secrets, know-how, inventions, techniques, processes, programs,
         schematics, software source documents, data, customer lists, financial
         information, and sales and marketing plans or information which
         Subcontractor knows or has reason to know is confidential, -
         proprietary or trade secret information of Cisco, its affiliates and
         suppliers. Subcontractor shall at all times, both during the term of
         this Agreement and for a period of at least three (3) years after its
         expiration or termination or the completion of the last SOW, whichever
         is later, keep in trust and confidence all such Confidential
         Information, and shall not use such Confidential Information other than
         as expressly authorized by Cisco under this Agreement, nor shall
         Subcontractor disclose any such Confidential Information to third
         parties without Cisco's written consent. Subcontractor further agrees
         to immediately return to Cisco all Confidential Information (including
         copies thereof) in





                                       4


         Subcontractor's possession, custody, or control upon expiration or
         termination of this Agreement at any time and for any reason or the
         completion of the last SOW, whichever is later. The obligations of
         confidentiality shall not apply to information which (a) has entered
         the public domain except where such entry is the result of
         Subcontractor's breach of this Agreement or other applicable
         confidentiality agreement; (b) prior to disclosure hereunder was
         already rightfully in Subcontractor's possession under no obligation of
         confidentiality; (c) subsequent to disclosure hereunder is obtained by
         Subcontractor on a nonconfidential basis from a third party who has the
         right to disclose such information to the Subcontractor; or (d) is
         independently developed without restriction on disclosure and without
         the use of any Confidential Information. Nothing contained in this
         Section 3.1 shall prohibit Subcontractor from making disclosure of
         Confidential Information to the extent (but only to the extent)
         required by court order, provided that Subcontractor shall use its best
         efforts to give Cisco at the earliest practicable time prior notice as
         to the nature of the required disclosure or request for such
         disclosure, whichever is earlier, so as to afford Cisco the maximum
         possible opportunity to challenge the need for such disclosure; and
         provided further that Subcontractor shall cooperate with Disco in
         resisting such disclosure.

         For purposes of this Agreement, Confidential Information of Cisco is
         deemed to include (i) any information provided to Subcontractor which
         Cisco is required to keep confidential pursuant to the terms of the PSA
         and (ii) any Confidential Information of a Customer which Cisco or the
         Customer may provide to Subcontractor in order to propose or perform
         work in accordance with any SOW hereunder (collectively (i) and (ii)
         are referred to herein as "Customer Confidential Information").
         Subcontractor shall comply with the confidentiality provisions of the
         PSA related to all Customer Confidential Information.

3.2.     Neither party shall disclose, advertise, or publish the terms and
         conditions of this Agreement or any SOW without the prior written
         consent of the other party. Any press release or publication regarding
         this Agreement or any SOW is subject to prior review and written
         approval of the parties. Subcontractor shall not disclose the existence
         of any relationship with Cisco without Cisco's prior written approval.

3.3.     Notwithstanding anything in this Agreement to the contrary, neither
         party shall use the other party's name, logo, trademarks, service
         marks, or other proprietary symbols or designations (the "Marks")
         without the prior consent of the other party. Subcontractor shall have
         no claim or right in Cisco's Marks, including but not limited to
         trademarks, service marks, or trade names owned, used or claimed now or
         in the future by Cisco. Subcontractor shall not make any claim to
         Cisco's Marks or lodge any filings with respect to Cisco's Marks or
         marks confusingly similar to Cisco's Marks, whether on behalf of Cisco
         or in its own name or interest, without the prior written consent of
         Cisco.

4.       SUBCONTRACTOR'S REPRESENTATIONS, WARRANTIES, AND COVENANTS.

         Subcontractor represents, warrants and covenants as follows:


                                       5


4.1.     Subcontractor's performance of this Agreement and all SOWs will not
         breach any agreement Subcontractor has with another party and there is
         no other contract or duty on Subcontractor's part now in existence that
         is inconsistent with this Agreement. Subcontractor warrants to Cisco
         that the performance of the services shall not cause Cisco to be in
         breach of any representation, warranty, covenant or other obligation of
         Cisco in the PSA which relate to the Services or the Subcontractor Work
         Product. Subcontractor makes the same representations, warranties and
         covenants to Cisco as Cisco makes to Customer pursuant to the PSA
         (subject to the disclaimers and exclusions therein), which relate to
         the Services or the Subcontractor Work Product; provided that
         Subcontractor shall have been previously furnished with the relevant
         portions of a copy thereof in accordance with Section 2.1.

4.2.     Subcontractor, its employees and subcontractor(s), during the term of
         the Agreement:

         4.2.1.   shall comply with all applicable state and local laws,
                  ordinances, codes, regulations, rules, policies and procedures
                  and all applicable federal laws, Presidential Executive
                  Orders, and government regulations, and the requirements of
                  any other public or private authority, respecting the
                  performance by Subcontractor of its duties and
                  responsibilities under this Agreement;

         4.2.2.   shall (i) have obtained all licenses, permits and approvals
                  required by any federal, state or local licensing, regulatory,
                  or other agency or authority for performance of the work
                  required by this Agreement or any SOW; (ii) maintain, in full
                  force and effect, all such licenses, permits, authorizations
                  and approvals during the Term of this Agreement and until all
                  the Subcontractor Work Product and Services have been accepted
                  pursuant to Article 8 of this Agreement or such later time as
                  Cisco may reasonably require (collectively, (i) and (ii) of
                  this Section 4.2.2 are referred to as "Authorizations"), (iii)
                  coordinate with Cisco to the extent necessary to obtain
                  Cisco's or Customer's cooperation in obtaining any
                  Authorizations, and (iv) inform Cisco immediately of the
                  expiration, termination, non-renewal, denial or revocation of
                  any Authorization;

         4.2.3.   shall not act in any fashion or take any action which will
                  render Cisco liable for a violation of the U.S. Foreign
                  Corrupt Practices Act, the provisions of which include a
                  prohibition against the offering, giving or promising to offer
                  or give, directly or indirectly, money or anything of value to
                  any non-U.S. official or a non-U.S. government, political
                  party or instrumentality thereof in order to assist
                  Subcontractor or Cisco in obtaining or retaining business;

         4.2.4.   shall not, directly or through a third party, remove, alter,
                  change or interface with the Subcontractor Work Product for
                  the purpose of preventing Cisco or the Customer from utilizing
                  the Subcontract Work Product; and


                                       6


         4.2.5.   shall take no action, nor fail to take any action, which
                  action or failure to act could result in Cisco's being in
                  violation of any law or regulation relating to the performance
                  of either party's obligations under this Agreement, including
                  the PSA and any SOW.

4.3.     Subcontractor will use qualified individuals with suitable training,
         experience, capabilities, skill and licenses to perform its obligations
         under this Agreement and any SOW. Notwithstanding Subcontractor's
         compliance with this provision, such individuals shall be subject to
         approval by Cisco and, if required by the PSA, by Customer' and shall
         be removed (and immediately replaced by Subcontractor with personnel
         meet under requirements of this Section 4.3) at Cisco or Customer
         request.

4.4.     Subcontractor will perform this Agreement and any SOW hereunder in a
         manner consistent with industry standards reasonably applied to the
         performance of such work.

4.5.     All Deliverables developed or supplied by Subcontractor hereunder shall
         meet the requirements of Section 4.6 and

         4.5.1.   shall not contain any intentionally designed timer, clock,
                  counter or other limiting design, function or routine which
                  causes it to be erased, inoperable, or otherwise incapable of
                  being used fully in the manner for which it was designed after
                  the occurrence or lapse of any triggering event;

         4.5.2.   shall comply with the terms of Cisco's Year 2000 Compliance
                  Agreement, a copy of which shall be executed by Subcontractor
                  upon execution of this Agreement and appended hereto as
                  Exhibit B. and Subcontractor shall cause its subcontractor(s)
                  and any other third parties who may provide products or
                  services in support of Subcontractor's performance of this
                  Agreement or any SOW hereunder to execute and deliver to Cisco
                  the Year 2000 Compliance Agreement; and

         4.5.3.   if consistent with the requirements of this Agreement and any
                  SOW hereunder (including Year 2000 Compliance), shall be in
                  conformance with Subcontractor's published specifications or,
                  in the case of purchased software, the specifications of the
                  third party source.

4.6.     The Services and Subcontractor Work Product provided hereunder shall:

         4.6.1.   be of good and marketable quality;

         4.6.2.   be free from all defects in design, materials, workmanship,
                  performance and title; and

         4.6.3.   meet the applicable specifications, drawings, samples,
                  descriptions and requirements specified in each SOW and this
                  Agreement and as required by the PSA.


                                       7


4.7.     In the event of a breach of the warranties in this Section 4,
         Subcontractor shall without charge and without delay repair, replace,
         re-perform or modify the affected Services or Subcontractor Work
         Product so as to promptly correct such breach or default. All
         warranties shall survive inspection, acceptance and payment. Nothing in
         this Section 4 shall be construed to limit any other rights or remedies
         available to Cisco at law, in equity or otherwise.

4.8.     Subcontractor has, or will obtain, confidentiality, non-disclosure,
         assignment of rights and other appropriate agreements with its
         employees, suppliers, consultants and subcontractor(s) sufficient to
         protect Cisco confidential information and Customer Confidential
         Information and sufficient to allow Subcontractor to provide Cisco with
         the ownership, assignments and licenses required or otherwise provided
         for in this Agreement and any SOW hereunder. Such agreements shall
         contain terms and conditions no less restrictive than the terms and
         conditions set forth in this Agreement and the applicable SOW.

4.9.     Subcontractor shall ensure that its personnel and subcontractors, if
         any, shall comply with Customer's requests, rules and regulations(i)
         regarding conduct of Subcontractor's personnel, (ii) regarding security
         at Customer sites or in connection with Customer's systems, and (iii)
         regarding document retention. Unless otherwise agreed by Cisco,
         Subcontractor's personnel will observe the working hours, working
         rules, and holiday schedules of Customer while working on Customer's
         premises.

5.       INFRINGEMENT.

         Other than the Customer Confidential Information obtained in
         performance of any SOW, in performing the Services or preparing
         Subcontractor Work Product, Subcontractor will not (i) use or bring
         onto Cisco's or Customer's premises any confidential or proprietary
         information of a third party except to the extent Subcontractor has the
         right to use or bring onto Cisco's or Customer's premises such
         information, (ii) infringe upon the intellectual property rights
         (including, without limitation, patent, copyright, trademark or trade
         secret rights) of a third party, or, (iii) disclose or provide to Cisco
         or Customer or induce Cisco or Customer to use any confidential
         information that belongs to anyone other than Subcontractor except to
         the extent Subcontractor has the right to disclose and permit third
         parties to use (as applicable) such information. Subcontractor agrees
         to indemnify Cisco for any and all losses or liabilities, fines,
         penalties and consequences, including attorneys fees, Cisco may incur
         by reason of the alleged breach of this Subsection.

6.       OWNERSHIP AND LICENSE.


6.1.     SOW WORK PRODUCT OWNERSHIP; CISCO INTELLECTUAL PROPERTY. Cisco or
         its assigns shall own all right, title and interest in all
         intellectual property that is provided to Subcontractor by or on
         behalf of Cisco or, subject to Section 6.2 and Section 6.3, which
         Subcontractor uses under this Agreement or any SOW ("Cisco Owned
         IP"). Subject to Sections 6.2 and 6.3, Subcontractor acknowledges
         and agrees that Cisco or its assigns shall own, and Subcontractor
         hereby assigns to Cisco, all intellectual property rights and other
         proprietary rights in and to the Services and the Subcontractor Work
         Product, and any other materials and information Subcontractor is
         required to deliver to Cisco as part of this Agreement and any SOWs
         issued hereunder, and any Results created as a result of performance
         of this Agreement and any SOW hereunder (the "Developed IP"; the
         Developed IP and the Cisco Owned IP are collectively referred to as
         the "Cisco Intellectual Proeprty"). Cisco shall own any derivatives,
         improvements or modifications to the Subcontractor's intellectual
         property developed, designed or discovered under this Agreement or
         any SOW and Subcontractor hereby assigns all intellectual property
         rights and other proprietary rights in such intellectual property to
         Cisco. The intellectual property rights and proprietary rights
         described in this Section 6.1 may include, but are not limited to,
         all current and future worldwide patents and other patent rights,
         utility models, copyrights, trade secrets, trademarks, inventions,
         mask work rights, programs, program listings, procedures,
         programming tools, documentation, reports and drawings, and the
         related documentation or tangible expression thereof. Cisco shall
         have the exclusive right to apply for or register any patents, mask
         work rights, copyrights, and such other proprietary rights
         protections with respect to the intellectual property rights
         described in this Section 6.1. Subcontractor shall execute such
         documents, render such assistance, and take such other actions as
         Cisco may reasonably request, at Cisco's expense, to apply for,
         register, perfect, confirm and protect Cisco's rights in any
         intellectual property described in this Section 6.1. Without
         limiting the foregoing, Cisco shall have the exclusive right to
         commercialize, prepare and sell products based upon, sublicense,
         prepare derivative works from, or otherwise use or exploit the
         intellectual property rights granted to it under this Section 6.1.



6.2.     OWNERSHIP BY SUBCONTRACTOR. Except as otherwise set forth below,
         Subcontractor shall own or retain its rights in all right, title and
         interest in Subcontractor intellectual property which is used in the
         performance of this Agreement or any SOW hereunder that is wholly
         developed and owned by or licensed to Subcontractor prior to the
         Effective Date of this Agreement. Cisco grants to Subcontractor a
         perpetual, irrevocable, worldwide, fully paid up, royalty-free,
         non-exclusive, personal and nontransferable license to use
         intellectual property which Subcontractor develops in the course of
         performance of the Services and or otherwise develops after the
         Effective Date which is discernible by, or disclosed or delivered
         to, either Cisco or Customer. Notwithstanding the foregoing, Cisco
         shall own all Deliverables pursuant to the provisions of Section 6.1
         and the license rights set forth in this Section 6.2 shall not apply
         to any such Deliverable (but such license shall apply to the
         intellectual property therein).


6.3.     SUBCONTRACTOR GRANT OF LICENSE. If any intellectual property used or
         developed hereunder or any Services, Subcontractor Work Product or
         Results are based on, or incorporate or are improvements or
         derivatives of, or cannot reasonably be made, used, reproduced and
         distributed without using or violating intellectual property rights,
         the rights of which are not assigned or otherwise obtained by Cisco
         hereunder, Subcontractor hereby grants to Cisco a perpetual,
         irrevocable, worldwide, fully paid up, royalty-free, non-exclusive,
         right and license, including the right to sublicense and to
         authorize the granting of sublicenses, to exploit and exercise all
         such technology and rights (including any modification, improvements
         and derivatives thereof).

                                       8



6.4      WAIVER OF MORAL RIGHTS. Subject to Section 6.2, Subcontractor hereby
         waives any and all moral rights, including without limitation any
         right to identification of authorship or limitation on subsequent
         modification that Subcontractor (or its employees, agents,
         subcontractors or consultants) has or may have in the Services,
         Subcontractor Work Product or Results, and in any other intellectual
         property that is or becomes the property of Cisco under this Section.


6.5.     CISCO AS ATTORNEY IN FACT. Subcontractor agrees that if Cisco is
         unable because of Subcontractor's unavailability, dissolution or
         incapacity, or for any other reason, to secure Subcontractor's
         signature to apply for or pursue any application for any United
         States or foreign patents or mask work or copyright registrations
         covering the inventions assigned to Cisco above; then Subcontractor
         hereby irrevocably designates and appoints Cisco and its duly
         authorized officers and agents as Subcontractor's agent and attorney
         in fact, to act for and in Subcontractor's behalf and stead to
         execute and file any such applications and to do all other lawfully
         permitted acts to further the prosecution and issuance of patents,
         copyright and mask work registrations thereon with the same legal
         force and effect as if executed by Subcontractor.

7.       SOFTWARE LICENSE.

7.1.     Subject to the terms of this Agreement, Cisco grants to Subcontractor a
         nonexclusive and nontransferable license to use the Software specified
         in the SOW in object code form and related documents (e.g. technical
         specifications, manuals) for the sole purpose of providing Services and
         preparing Subcontractor Work Product pursuant to such SOW. The license
         granted herein shall be for use of the Software solely as provided in
         this Section 7 and the SOW. Unless expressly authorized in a specific
         SOW, this license shall extend only to Software to be integrated into
         products delivered to and installed for Customer. EXCEPT AS EXPRESSLY
         AUTHORIZED UNDER THIS AGREEMENT AND A SPECIFIC SOW, SUBCONTRACTOR SHALL
         NOT (AND SHALL NOT PERMIT A THIRD PARTY TO): COPY, IN WHOLE OR IN PART,
         SOFTWARE OR RELATED DOCUMENTS; USE THE SOFTWARE ON UNAUTHORIZED) OR
         SECONDHAND CISCO EQUIPMENT; MAKE ERROR CORRECTIONS OR OTHERWISE MODIFY
         THE SOFTWARE OR DOCUMENTS; DECOMPILE, DECRYPT, REVERSE ENGINEER,
         DISASSEMBLE OR OTHERWISE REDUCE ALL OR ANY PORTION OF THE SOFTWARE TO
         HUMAN-READABLE FORM; OR TRANSFER, SUBLICENSE, RENT, LEASE, DISTRIBUTE,
         SELL, OR CREATE DERIVATIVE WORKS OF THE SOFTWARE OR DOCUMENTS.

7.2.     Section 3 of this Agreement, Confidentiality, applies to the Software
         licensed herein above. Subcontractor shall maintain and reproduce all
         copyright and other proprietary notices on all copies, in any form, of
         the Software in the same form and manner that such copyright and other
         proprietary notices are included on the Software. Subcontractor agrees
         that aspects of the Software and associated documentation, including
         the specific design and structure of individual programs, constitute
         trade secrets and/or copyrighted material of Cisco. Subcontractor shall
         not disclose, provide, or otherwise make available such trade secrets
         of copyrighted material in any form to any third party without the
         prior written consent of Cisco. Subcontractor shall implement
         reasonable security measures


                                       9


         to protect such trade secrets and copyrighted material. Title to
         Software and documentation shall remain solely with Cisco.

7.3.     This license is effective until terminated either separately or upon
         termination of this Agreement. Upon termination Subcontractor shall
         destroy or return to Cisco all copies of Software and documents
         relating thereto in its possession. If Subcontractor destroys licensed
         materials, it shall certify in writing to Cisco that such destruction
         has occurred. Termination of the license granted in this Section 7 is
         automatic upon expiration or termination of this Agreement. Cisco also
         may terminate this license upon written or oral notice to
         Subcontractor, with or without prior notice. Subcontractor also may
         terminate this license at any time by destroying all copies of Software
         and documents relating thereto which are in Subcontractor's possession
         and notifying Cisco of the termination. This license will terminate
         immediately without notice from Cisco if Subcontractor fails to comply
         with any provision of this license.

7.4.     If any portion of this license section is found to be void or
         unenforceable, the remaining provisions of this license shall remain in
         full force and effect. This license constitutes the entire license
         between the parties with respect to the use of Software.

7.5.     Cisco's commercial software and commercial computer software
         documentation is provided to United States Government agencies in
         accordance with the terms of this software license, and per
         subparagraph "(c)" of the "Commercial Computer Software-Restricted
         Rights" clause at FAR 52.227-19 (June 1987). For DOD agencies, the
         restrictions set forth in the "Technical Data-Commercial Items" clause
         at DFARS 252.227-7015 (Nov 1995) shall also apply.

8.       ACCEPTANCE.

         For purposes of this Agreement, acceptance of the Services and
         Subcontractor Work Product described in each SOW shall occur on the
         date such Services and Subcontractor Work Product have met the
         completion criteria specified in the Statement of Work to the
         reasonable satisfaction of Cisco, as evidenced by issuance of written
         confirmation of completion and acceptance by Cisco. Final acceptance of
         Services or Subcontractor Work Product may, in Cisco's discretion, be
         held in abeyance pending acceptance of same by the Customer.

9.       FEES FOR SERVICES PERFORMED.

9.1.     Subcontractor shall be paid the amounts determined in accordance with
         this Section 9 and the SOW for the Services and Subcontractor Work
         Product . Such payments shall be Subcontractor's sole compensation,
         including travel and all other expenses, for its rendering of the
         Services and preparation and delivery of the Subcontractor Work
         Product, including the Subcontractor Work Product and Results required
         to be delivered to Cisco under this Agreement and the applicable SOW.

9.2.     Except as otherwise set forth in an applicable SOW, Subcontractor shall
         determine the amount due for each category of resource listed in the
         following chart by multiplying the


                                       10


         hourly rate for each such category times the number of hours [****]
         spent by such resource in providing Services for the project
         specified in the SOW (the "Project"). Subject to Subcontractor
         approval, additional discounts may apply.



                                                                          DESCRIPTION OF QUALIFICATIONS,
      RESOURCE CATEGORY                        RATE PER HOUR              RESPONSIBILITIES AND TASKS
      -----------------                        -------------              --------------------------
                                                                    
      Project Manager                          US $ [****]
      Senior Project Engineer                  US $ [****]
      Project Engineer                         US $ [****]
      ___________________                      US$
      ___________________                      US$




9.3.     Cisco shall notify Subcontractor in writing within 5 days following the
         later of (i) completion of the Services and acceptance of the Services
         and Deliverables by Cisco and Customer and (ii) final acceptance of the
         Project by Customer. Subcontractor shall invoice Cisco at the address
         set forth in the SOW for the Services provided with respect to the
         Project in an amount determined in accordance with this Section 9 and
         the SOW. Payment terms are thirty days from receipt of a correct
         invoice. If Cisco shall send to Vendor payment for an invoice within
         10 days of receipt of an invoice from Vendor, the amounts otherwise
         due Subcontractor pursuant to such invoice shall be [****] and payment
         of such [****] amount by Cisco shall constitute payment in full of
         the invoiced amount.


9.4.     Subcontractor represents and warrants to Cisco that the [****] set
         forth in this Agreement are not and will not [****]. In the event
         that Subcontractor enters into an agreement with a third party
         pursuant to which [****] to assume in writing and perform all
         material terms governing consideration and other obligations, and
         satisfy any material conditions, [****] The provisions so
         substituted and terms and conditions so assumed by [****] in which
         event Subcontractor shall comply with [****] with respect to any
         [****].



**** Represents material which has been redacted and filed separately with
     the Commission pursuant to a request for confidential treatment pursuant to
     Rule 406 under the Securities Act of 1933, as amended.


                                       11



10.      INDEPENDENT CONTRACTOR

         Cisco and Subcontractor are independent contractors and have no power
         or authority to bind the other or to create any obligation or
         responsibility on behalf of the other. Under no circumstances shall any
         employee of one party be deemed to be the employee of the other for any
         purpose. Nothing herein shall be construed as implying a joint venture,
         agency, employer-employee or partnership relationship between the
         parties hereto. Subcontractor is solely responsible for all of its own
         taxes, withholdings, and other similar statutory obligations related to
         this Agreement and any SOW.

11.      RELATIONSHIP TO THE PSA.

         Selection of subcontractors to perform the work required under a
         particular Customer PSA shall be in the sole discretion of Cisco, and
         is, if required by the PSA, subject to Customer approval. Subcontractor
         agrees that all its personnel who, pursuant to this Agreement, will be
         on Cisco's or a Customer's premises shall have appropriate
         authorization issued by Cisco and/or Customer prior to being accorded
         access to such premises. Denial of access because of failure to comply
         with either Cisco's or Customer's security procedures shall not be the
         basis of a claim for breach, nor substantiate any other claim
         whatsoever by Subcontractor.

12.      CHANGES TO A SOW.

         Cisco may at any time by written request make changes to a SOW,
         provided such changes are within the general scope of the SOW, and
         Subcontractor shall proceed without delay to evaluate requested changes
         and notify Cisco promptly (but in all cases within twenty-four (24)
         hours after receiving such request) of any objections to the requested
         changes. Should any change to an SOW directly result in a change to the
         time, place or cost of performance of the SOW, Subcontractor shall,
         within the earlier of the time specified in such request or fifteen
         (15) days of being directed to implement the change, notify Cisco that
         there will be an impact to the SOW cost or schedule and describe such
         impact. In the event the Parties reasonably determine such a change
         increases or decreases the cost of, or the time required for,
         performance of the Services or preparation of the Subcontractor Work
         Product under any SOW, the Parties shall agree upon an equitable
         adjustment to the SOW, including possible adjustment of prices or
         delivery schedules. For changes requested by Cisco at Customer's
         request or direction, such equitable adjustment shall be subject to
         Customer's approval and funding.

13.      TERM.


         This Agreement will commence on the Effective Date and will continue in
         effect for a period of four (4) years or for the period of any
         incomplete SOW in existence on the expiration date, whichever is later,
         unless amended to establish a later expiration date by





                                       12


         a written agreement signed by both parties, or until terminated as
         provided in this Agreement.

14.      TERMINATION.


14.1.    Cisco may terminate this Agreement or any individual SOW at any
         time, with or without cause, by giving ten (10) days written notice
         to Subcontractor. In the event of a termination due to breach by
         Subcontractor of this Agreement or any SOW, Cisco may, in its sole
         discretion, offer Subcontractor the opportunity to cure within the
         ten (10) day notice period. In the event of a termination or failure
         to cure under this subsection, as of the tenth day after receipt of
         notice of termination, Subcontractor shall immediately cease work on
         the terminated matter(s), performing only efforts reasonably
         necessary to wind down and preserve work that has been performed or
         as specified in Section 14.4. In the event of a termination of this
         Agreement, or any SOW, for any reason, Subcontractor shall be
         obligated to deliver, and Cisco will be obligated to pay
         Subcontractor for, only Services and Subcontractor Work Product
         actually performed or prepared by Subcontractor prior to the date of
         termination, and delivered to and accepted by Cisco (such acceptance
         by Cisco to not be unreasonably withheld) and by Customer within a
         reasonable time after the effective date of termination, consistent
         with the payment terms in the SOW. Subcontractor shall also take all
         actions required to protect and preserve new property in the
         possession of Subcontractor in which Cisco or Customer has an
         interest. Cisco may, upon notice to Subcontractor, deduct from the
         amounts otherwise payable by Cisco to Subcontractor any undisputed
         amounts payable by Subcontractor to Cisco.



14.2.    Subcontractor may terminate this Agreement and/or any individual SOW
         if Cisco breaches a material provision of this Agreement or any SOW
         and fails to cure such breach within thirty (30) days of receipt of
         written notice of the breach from Subcontractor.


14.3.    Notwithstanding the foregoing, this Agreement and/or any SOW hereunder
         may be terminated immediately by Cisco in the event of (i)
         Subcontractor's breach of Subsection 2.5 (licenses and permits),
         Section 3 (Confidentiality), Section 4 (Subcontractor's
         Representations, Warranties and Covenants), Section 6 (Ownership and
         License), Section 7 (Software License), or Subsection 19.10 (Export Law
         Control), (ii) in the event of a sale of all or substantially all of
         Subcontractor's assets, or transfer of a controlling interest in
         Subcontractor to an unaffiliated third party or (iii) expiration or
         termination of the PSA for any reason.

14.4.    Notwithstanding the foregoing, upon termination of this Agreement for
         any reason, Cisco reserves the right to determine whether to require
         Subcontractor to complete any SOWs previously executed by Cisco and
         Subcontractor. If completion is required by Cisco, Subcontractor shall
         perform the relevant SOW(s) in conformance with their respective terms
         and conditions, and this Agreement, including this termination section,
         will continue to apply to that performance.




                                       13


14.5.    Subcontractor shall, if requested by Cisco, take all reasonable steps
         to achieve an orderly transition upon termination and shall, if
         requested by Cisco, provide reasonable training for Cisco or third
         party personnel and other support and assistance to ensure continuity
         in the performance of the obligations set forth in the PSA. If the
         efforts required are more than nominal transfers of residual materials
         and information, Cisco will pay Subcontractor a reasonable fee for such
         training and other services as may be mutually agreed by the parties;
         provided, however that Subcontractor shall not refuse to provide such
         training and other services prior to agreement by the parties with
         respect to such fees.

14.6.    Subcontractor and Cisco shall continue performing its obligations under
         this Agreement while any dispute with Cisco is being resolved unless
         and until this Agreement and all SOWs expire or terminate.

14.7.    The rights and remedies of each party provided in this Section shall
         not be exclusive and are in addition to other rights and remedies
         provided at law, in equity or otherwise under this Agreement.

15.      INDEMNIFICATION.

15.1.    Subcontractor shall defend, indemnify and hold harmless Cisco, its
         corporate affiliates and their officers, directors, employees and
         agents and their successors and assigns, against and from any and all
         claims, judgments, liabilities, losses, injuries, penalties, fines and
         damages of every nature (including, without limitation, incidental
         costs and expenses, reasonable attorney's fees, reasonable costs of
         investigation and litigation, interest and penalties) to the extent
         caused by the acts or failure to act of Subcontractor, its officers,
         directors, employees, agents, consultants, subcontractors or vendors,
         directly or indirectly arising out of or in conjunction with
         Subcontractor's performance of this Agreement or related SOWs,
         including without limitation failing to comply with any applicable law
         or regulation or failing to obtain or maintain the validity of any
         state, local or federal permit, license, or approval required for
         performance of either party's obligations hereunder.

15.2.    This indemnity protection includes any claims of infringement of
         intellectual property rights and claims of use of confidential or
         proprietary information of third parties, as provided in Section 5
         hereof. In such cases, as for other indemnifiable actions,
         Subcontractor will pay the costs of defense and settlement and any
         costs and damages finally awarded by a court, arbitrator, mediator, or
         the other decision making authority of competent jurisdiction against
         Cisco. If such a claim is made or appears likely to be made,
         Subcontractor may procure the right for Cisco to continue using the
         allegedly infringing item, may modify the item or may replace it. If
         use of the alleged infringing item by Cisco or a Customer is enjoined,
         and Subcontractor determines that none of these alternatives is
         reasonably available, Subcontractor will take back the infringing item
         and refund its depreciated value, and replace the item or re-perform
         the affected work with non-infringing items. The rights and remedies of
         Cisco provided in this Section shall not be Cisco's exclusive remedy
         and are in addition to all ocher rights and remedies of Cisco provided
         at law, in equity or otherwise.


                                       14


         Subcontractor shall not settle any claims under this Section 15 without
         Cisco's prior written consent. Cisco shall reasonably cooperate with
         Subcontractor, at Subcontractor's expense, in the defense of any claims
         under this Section 15.

16.      CONSEQUENTIAL DAMAGES WAIVER

         EXCEPT FOR LIABILITY ARISING OUT OF OR IN CONNECTION WITH
         SUBCONTRACTOR'S BREACH OF SECTION 3 (CONFIDENTIALITY), SECTION 6
         (OWNERSHIP AND LICENSE) ) OR SECTION 7 (SOFTWARE LICENSE) OR SECTION
         8.10 (EXPORT LAW CONTROL) OR ANY OTHER BREACH OF CISCO'S PROPRIETARY
         RIGHTS UNDER THIS AGREEMENT, IN NO EVENT SHALL EITHER PARTY OR ITS
         SUPPLIERS BE LIABLE TO THE Old PARTY FOR ANY PUNITIVE, SPECIAL,
         INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST DATA, OR ANY
         OTHER INDIRECT DAMAGES AS A RESULT OF A BREACH OF THIS AGREEMENT EVEN
         IF SUCH PARTY OR ITS SUPPLIERS HAVE BEEN INFORMED OF THE POSSIBILITY
         THEREOF. Payments based on the indemnification obligations of
         Subcontractor shall be considered direct damages and are not subject to
         the foregoing waiver of consequential damages without regard to the
         nature of the third party claim giving rise to the indemnification
         obligation.

17.      INSURANCE.

17.1.    Subcontractor shall at all times during the term of this Agreement and
         at its own expense provide and maintain, and shall require each
         subcontractor (regardless of tier) to provide and maintain, in effect
         those insurance policies and minimum limits of coverage as designated
         below or such additional policies or higher amount as required (and
         subject to any additional terms) as are required by the PSA, and any
         other insurance required by an SOW or by law in any state where
         Subcontractor or its subcontractor(s) (regardless of tier) provides
         Services under this Agreement, in insurance companies with an A.M.
         Best's Insurance Rating of A:VIII or better or otherwise acceptable to
         Cisco, and will comply with all those requirements as stated herein. In
         no way do these minimum requirements limit the liability assumed
         elsewhere in this Agreement.


         17.1.1.  Workers' Compensation and Employers Liability Insurance.
                  Workers' Compensation insurance shall be provided as required
                  by any applicable law or regulation and, in accordance with
                  the provisions of the laws of the nation, state, territory or
                  province having jurisdiction over Subcontractor's employees.
                  Employers Liability insurance shall be provided in amounts not
                  less than $1,000,000. If there is an exposure to injury of
                  Subcontractor's employees under the US Longshoremen's and
                  Harbor Workers' Compensation Act, the Jones Act or under laws,
                  regulations or statutes applicable to maritime employees,
                  coverage shall be included for such injuries or claims.


         17.1.2.  General Liability Insurance. Subcontractor shall carry a
                  policy of Commercial General Liability or Public Liability
                  insurance covering all operations by or on behalf of
                  Subcontractor arising out of or connected with




                                       15


                  this Agreement providing insurance for bodily injury liability
                  and property damage liability for the limits of liability
                  indicated below and including but not limited to coverage for:

                  o        premises and operations

                  o        products-completed operations

                  o        contractual liability (including advertising and
                           personal injury) insuring the obligations assumed by
                           Subcontractor in this Agreement

                  o        broad form property damage (including completed
                           operations) personal injury liability (with deletion
                           of the exclusion for liability assumed

                  o        under contract)

                  o        independent contractor's protective liability

                  The limits of liability shall not be less than:


                  $1,000,000   each occurrence combined single limit (for bodily
                               injury and property damage)



                  $2,000,000   general aggregate



         17.1.3.  AUTOMOBILE LIABILITY INSURANCE. Subcontractor shall carry
                  Business Automobile Liability insurance, including bodily
                  injury and property damage for all vehicles used in the
                  performance of Subcontractor's SOWs under this Agreement,
                  including but not limited to all owned, hired and non-owned
                  vehicles. The limits of liability shall be $1,000,000
                  combined single limit for each accident or whatever is
                  required by statute, whichever is greater.



         17.1.4.  ERRORS AND OMISSIONS LIABILITY INSURANCE (PROFESSIONAL
                  LIABILITY). Subcontractor shall provide evidence of insurance
                  for design and professional liability evidencing coverage with
                  a limit of not less than $2,000,000 per claim and $5,000,000
                  in the aggregate.


         17.1.5.  UMBRELLA LIABILITY AND/OR EXCESS LIABILITY INSURANCE.
                  Subcontractor shall carry Umbrella Liability and/or Excess
                  Liability insurance for not less than the following limits in
                  excess of the limits provided by the Subcontractor's
                  Employer's Liability, Commercial General Liability, and
                  Automobile Liability insurance policies. The Umbrella/Excess
                  policy shall not contain an exclusion for contractual
                  liability.


                  $5,000,000   each occurrence (combined single limit for bodily
                               injury and property damage)



                  $10,000,000  general aggregate


         17.1.6.  Subcontractor shall continue to maintain liability insurance
                  for the products-completed operations hazard and for the
                  errors and omissions hazard for three years following
                  completion of and acceptance of the Services and




                                       16


                  Subcontractor Work Product by Cisco. Subcontractor shall
                  furnish Certificates of Insurance annually to Cisco at the
                  beginning of each of these subsequent three years as evidence
                  of this required insurance.

         17.1.7.  Cisco, its officers, directors, employees and agents shall be
                  named as Additional Insureds for General Liability and
                  Excess/Umbrella liability policies above. The policy(s) shall
                  be endorsed to stipulate that Subcontractor's insurance shall
                  be primary insurance and that any other insurance maintained
                  by Cisco shall be excess only and non-contributing.

         17.1.8.  Certificates of Insurance shall be furnished by Subcontractor
                  to Cisco before work on any Services or Subcontractor Work
                  Product are commenced hereunder by Subcontractor and thirty
                  (30) days prior to policy renewal. The Certificates of
                  Insurance shall provide that there will be no cancellation or
                  non-renewal of coverage without thirty (30) days prior written
                  notice to Cisco. Copies of the endorsements required hereunder
                  shall be furnished with the certificates. If reasonably
                  requested by Cisco, a certified copy of the actual policy(s)
                  with appropriate endorsement(s) shall be provided to Cisco.

         17.1.9.  If Subcontractor does not comply with the insurance
                  requirements of this Section, Cisco may, at its option,
                  provide insurance coverage to protect Cisco and Subcontractor
                  and charge Subcontractor for the cost of that insurance. The
                  required insurance shall be subject to the approval of Cisco,
                  but any acceptance of insurance certificates by Cisco shall
                  not limit or relieve Subcontractor of the duties and
                  responsibilities assumed by it under this Agreement.

         17.1.10. Except where prohibited by law, Subcontractor does hereby and
                  its insurers and its subcontractor(s), consultants, suppliers,
                  and agents (regardless of tier) and their respective insurers
                  do hereby, waive all rights of recovery or subrogation against
                  Cisco, its affiliates and their respective officers,
                  directors, employee, agents, and insurers. Subcontractor shall
                  cause its subcontractor(s), consultants, suppliers and agents
                  (regardless of tier) and their respective insurers to
                  acknowledge and agree to such waiver and shall provide Cisco
                  with a copy of such waiver.

         17.1.11. Subcontractor shall obtain insurance or shall reimburse Cisco
                  or Customer, as appropriate, for loss or damage to any
                  Cisco-owned or Customer-owned property in the care, custody,
                  or control of Subcontractor, for all losses including, but not
                  limited to theft, loss, misappropriation or destruction caused
                  by Subcontractor, its employees, agents, members or
                  consultants whether intentional or through negligence.

         17.1.12. In the event Subcontractor utilizes the services of
                  subcontractors of any type to perform the Services
                  contemplated hereunder, Subcontractor shall require from or
                  provide for all subcontractors the same minimum insurance


                                       17


                  requirements detailed above. Cisco reserves the right to
                  request copies of subcontractor certificates and/or certified
                  copies of insurance policies from Subcontractor when deemed
                  necessary.

18.      INJUNCTIVE RELIEF.

         The parties agree unauthorized use of Confidential Information,
         Subcontractor Work Product, or any information contained therein could
         irreparably diminish the value to Cisco of its trade secrets or
         proprietary information such that Cisco will have no adequate remedy in
         damages. Therefore, if Subcontractor breaches any of its
         confidentiality obligations hereunder, Cisco shall be entitled to
         equitable relief to protect its interests therein, including but not
         limited to injunctive relief, as well as monetary damages.

19.      GENERAL.


19.1.    NOTICES. All notices intended for the parties shall be effective if
         sent to their respective addresses set forth in the preamble to this
         Agreement; if to Cisco, Attention: Senior Vice President, Customer
         Advocacy; if to Subcontractor, Attention: Kimberly King. Notices
         under this Agreement will be sufficient only if personally
         delivered, delivered by a major commercial rapid delivery courier
         service with next business day delivery and tracking capabilities
         and costs prepaid, or mailed by prepaid certified or registered
         mail, return receipt requested, to a party at its address first set
         forth in this Agreement. If not received sooner, notices by mail
         shall be deemed received three (3) days after deposit in the U.S.
         mails.


19.2.    AUDIT. Subcontractor shall maintain accurate records of all amounts
         billable to and payments made by Cisco hereunder in accordance with
         recognized accounting practices and the requirements of the PSA. Cisco
         shall have the right to audit any and all records of Subcontractor
         relating to this Agreement and any SOW hereunder, including all
         documents related to Subcontractor's compliance with Sections 2.5, 2.9,
         4.2 and employee timecards upon reasonable notice, during business
         hours and with minimal disruption to Subcontractor's business.
         Subcontractor agrees that such records will be available for audit by
         Cisco or its agents during nonnal business hours upon reasonable
         notice. Customer shall have the right to audit the records and
         operations of Subcontractor in accordance with the applicable
         provisions of the PSA; provided that Subcontractor is furnished with
         the applicable portions of the PSA prior to entry into an SOW.


19.3.    CHOICE OF LAW. The validity, interpretation, and performance of this
         Agreement shall be controlled by and construed under the laws of the
         State of California, United States of America, as if performed
         wholly within the state and without giving effect to the principles
         of conflicts of laws. The parties specifically disclaim the UN
         Convention on Contracts for the International Sale of Goods.


19.4.    NO WAIVER. No waiver of rights under this Agreement or any SOW
         hereunder by either party shall constitute a subsequent waiver of this
         or any other right under this Agreement or any SOW.




                                       18


19.5.    ASSIGNMENT. Neither this Agreement nor any rights or obligations under
         this Agreement (nor any SOW hereunder), other than monies due or to
         become due, shall be assigned or otherwise transferred by Subcontractor
         (by operation of law or otherwise) without the prior written consent of
         Cisco. Cisco shall have the right to assign all or part of this
         Agreement without Subcontractor's approval. This Agreement and any SOW
         shall bind and inure to the benefit of the successors and permitted
         assigns of the parties.

19.6.    ILLEGALITY. In the event that any of the terms of this Agreement or any
         SOW hereunder or the performance of any obligation by either party
         thereunder becomes or is declared to be illegal by any court of
         competent jurisdiction or other governmental body, such term(s) shall
         be null and void and shall be deemed deleted from this Agreement or the
         SOW. All remaining terms of this Agreement or the SOW shall remain in
         full force and effect. Notwithstanding the foregoing, if this paragraph
         becomes applicable and, as a result, the value of this Agreement or any
         SOW is substantially impaired for either party, then the affected party
         may terminate this Agreement or the SOW by written notice to the other.

19.7.    ATTORNEYS' FEES. In any suit or proceeding between the parties redating
         to this Agreement or any SOW hereunder, the prevailing party will have
         the right to recover from the other its costs and reasonable fees and
         expenses of attorneys, accountants, and other professionals incurred in
         connection with the suit or proceeding, including costs, fees and
         expenses upon appeal, separately from and in addition to any other
         amount included in any judgment in its favor issued by a court or other
         tribunal or decision maker of competent jurisdiction. This provision is
         intended to be severable from the other provisions of this Agreement,
         and shall survive and not be merged into any such judgment.

19.8.    NO AGENCY. Neither party has the right or authority to, and shall not,
         assume or create any obligation of any nature whatsoever on behalf of
         the other party or bind the other party in any respect whatsoever.

19.9.    SURVIVAL. Sections 3, 4, 5, 6, 14, 15, 16, 17.1.6, 17.1.10, 17.2, 18
         and 19 shall survive termination or expiration of this Agreement.

19.10.   EXPORT LAW CONTROL

         19.10.1. Subcontractor hereby acknowledges that the Services,
                  Subcontractor Work Product, Results, Cisco products and
                  technology or direct products thereof (hereafter referred to
                  as "Products and Technology"), supplied by Cisco or used or
                  created by Subcontractor under this Agreement are subject to
                  export controls under the laws and regulations of the United
                  States (U.S.). Subcontractor shall comply with such laws and
                  regulations and agrees not to export, re-export or transfer
                  Products and Technology without first obtaining all required
                  U.S. government authorizations or licenses. Cisco and
                  Subcontractor each agree to provide the other such information
                  and assistance as may reasonably be required by the other in
                  connection with securing such authorizations or licenses, and
                  to take timely action to obtain all required support
                  documents.


                                       19


         19.10.2. Subcontractor hereby certifies that none of the Products and
                  Technology supplied by Cisco or used or created by
                  Subcontractor under this Agreement will be exported,
                  re-exported, or otherwise transferred by Subcontractor:

                  (i)      to a U.S. embargoed or highly restricted destination,
                           (15 United States Code of Federal Regulations ("CFR")
                           Part 746)

                  (ii)     for use by or for any military end-user, or in any
                           military end-use located in or operating under the
                           authority of any country identified in Country Group
                           D1 under 15 CFR, Supplement No. 1 to Part 740, (15
                           CFR Part 740)

                  (iii)    to, or made available by Subcontractor for use by or
                           for, any entity that is engaged in the design,
                           development, production, stockpile or use of nuclear,
                           biological or chemical weapons or missiles, (15 CFR
                           Part 744)

                  (iv)     to parties on any of the U.S. Government's lists of
                           denied persons, (15 CFR Part 764)

         without first obtaining all required U.S. Government authorizations or
         licenses.

         Subcontractor's obligation under this Section 19 shall survive the
         expiration or termination of this Agreement. Subcontractor agrees to
         maintain a record of exports, re-exports, and transfers of the Products
         and Technology for five years and to forward within that time period
         any required records to Cisco or, at Cisco's request, the U.S.
         Government. Subcontractor agrees to permit audits by Cisco or the U.S.
         Government as required under the regulations to ensure compliance with
         this Agreement.

19.11.   MISREPRESENTATION WARRANTY. Subcontractor hereby agrees to indemnify
         Cisco for the cost of satisfying any warranties made by Subcontractor
         to Customer in performance of this Agreement or any SOW hereunder, and
         for any representation or misrepresentation regarding Cisco's
         reputation or Cisco's products.

19.12.   FORCE MAJEURE. Neither party shall be liable for any delay or failure
         in performance due to acts of God, earthquake, flood, riots, fire,
         epidemics, war or terrorism (a "Force Majeure Event"). Each party shall
         immediately notify the other party of the occurrence of Force Majeure
         Event affecting such party and shall use all reasonable efforts to !
         recommence performance as soon as possible. The obligations and rights
         of the excused party shall be extended on a day-to-day basis for the
         time period equal to the period of the excusable delay.

19.13.   ENTIRE AGREEMENT. This Agreement, together with the terms of the PSA
         with which Subcontractor must comply pursuant to this Agreement and all
         SOWs expressly incorporated herein, is the complete agreement between
         the parties hereto concerning the subject matter of this Agreement and
         replaces any prior oral or written communications between the parties,
         and expressly supersedes that Professional Services Subcontract
         Agreement between the parties dated November 24, 1998 and such
         agreement shall be terminated as of the date hereof and be of no
         further force or effect. There are no



                                       20


         conditions, understandings, agreements, representations, or warranties,
         expressed or implied, which are not specified herein. This Agreement
         may only be modified by a written document executed by the parties
         hereto.

19.14.   NO THIRD PARTY BENEFICIARIES. Except as expressly set forth herein,
         nothing expressed or referred to in this Agreement shall be construed
         to give any person or entity other than the parties to this Agreement
         any legal or equitable right, remedy, or claim under or with respect to
         this Agreement or any provision of this Agreement. This Agreement and
         all of its provisions and conditions are for the sole and exclusive
         benefit of the parties to this Agreement.






















                                       21