CERTAIN PORTIONS OF THIS EXHIBIT HAVE BEEN OMITTED AND FILED SEPARATELY WITH
THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL
TREATMENT UNDER RULE 406 UNDER THE SECURITIES ACT OF 1933, AS AMENDED.

                                                                   Exhibit 10.12


                                    AGREEMENT
                              (CONSULTING SERVICES)

THIS AGREEMENT, hereinafter called "Agreement", made as of October 15, 1998, by
and between FIRST UNION CORPORATION, 301 South College Street, Charlotte, NC
28288-0860, hereinafter called "First Union" and PREDICTIVE SYSTEMS, INC, 620
Hernden Parkway, Suite 360, Hernden, Virginia 20170, hereafter called
"Supplier".

IN CONSIDERATION of the mutual premises, covenants, and agreements made and
contained herein, and intending to be legally bound hereby, the parties hereto
agree as follows:

1.       Definitions: When used herein with initial capitalization whether in
         the singular or in the plural, the following terms shall have the
         following meanings:

     "Changes Order" = An official document issued by First Union, and
     countersigned by Supplier, after the Effective Date of this Agreement to
     amend the method, manner or the performance of the work, the Statement of
     Work, Statement of Work or Project Plan within the general scope of
     services provided under this agreement.

     "Effective Date" = The date first set forth above.

     "First Union" = First Union Corporation and all banks and other
     organizations which are or hereafter became subsidiaries of, or otherwise
     controlled by, First Union Corporation, and any bank or other organization
     which may hereafter acquire a controlling interest in First Union
     Corporation or any of its subsidiaries.

     "First Union Representative" = A First Union employee designated to
     coordinate the performance of Services (as hereinafter defined).

     "Statement of Work" = The more particular description of Services to be
     provided by Supplier to First Union, executed and delivered by Supplier and
     First Union, sequentially numbered, attached hereto and made a part hereof.

     "Work Order" = A document drafted hereunder by First Union to Supplier, and
     countersigned by Supplier setting forth, without limitations, a description
     of specific Services to be performed, the performance schedule, a list of
     the personnel required from Supplier, and the name of the First Union
     Representative.

2.       Acceptance: First Union hereby engages Supplier to perform the services
         (the "Services") described in the Statement of Work attached hereto and
         such additional statements of Work, Change Orders and/or Work Orders as
         may be mutually entered into by First Union and Supplier from time to
         time. Supplier hereby accepts said engagement, and agrees to provide
         personnel to render such Services to the best of their ability at such
         place or places as shall be mutually agreeable to First Union and
         Supplier. First Union shall have the right to reject at any time any of
         Supplier's personnel whom First Union determines to be unqualified or
         otherwise unsatisfactory to perform such Services.




3.       Supplier Warranty: Supplier shall perform the Services during the
         period commencing on the date hereof and ending on the completion of
         work specified on attached Statement(s) of Work, or any exception
         thereof. Supplier warrants that the Services shall be performed in
         a workmanlike manner in accordance with the prevailing reasonable
         commercial standards applicable hereto, and in compliance with all
         applicable statutes, acts, ordinances, laws, rules, regulations,
         odes, and standards. The warranties provided herein are cumulative
         of any other warranties agreed to by Supplier and are subject to
         Section 28 hereof.

4.       Fees & Invoices: First Union agrees to pay the Fees provided in the
         Statement of Work in U.S. dollars at the address of the Supplier stated
         herein. If provided for in the Statement(s) of Work, First Union shall
         reimburse Supplier for transportation (except for normal commuting),
         lodging and substances for travel authorized in advance by First Union.
         Travel expenses will be paid only in accordance with the effective
         policy of First Union covering such expenses invoices shall be sent by
         Supplier for all payments hereafter. Invoices shall describe the items
         charged for in the invoice and shall be subject to approval by the
         First Union Representative for conformity with this Agreement and the
         statement(s) of Work. Invoices shall be payable within thirty (30) days
         after the receipt at First Union's Accounts Payable Division. First
         Union may [****]. Supplier agrees to arrange for an account to
         receive payment made by electronic transfer, at First Union's
         option. No payment made by First Union shall be considered as
         acceptance of satisfactory performance of Suppliers obligations
         under this Agreement, nor shall any payment be construed as
         acceptance of substandard or careless products or services or as
         relieving Supplier from its full responsibility under the Agreement.

5.       Performance and Personnel: Supplier's personnel working at First Union
         location shall meet the rules and requirements of First Union as may be
         in effect from time to time, regarding the conduct, appearance,
         cleanliness, work history and qualifications, and personal history
         including violent or criminal conduct for persons working at First
         Union locations, and Supplier shall perform all drug testing,
         background and credit checks and other procedures required by First
         Union policy. At the request of First Union Supplier shall provide
         services to First Union satisfactory to First Union, that Supplier's
         personnel meet the rules and requirements of First Union pertaining to
         work history and qualifications and personnel history. Supplier shall
         not assign any personnel to work hereunder who would under current
         First Union policy be disqualified from employment with First Union due
         to a relationship by blood or marriage with a First Union employee, and
         shall also apply said policy to its own personnel assigned to work
         hereunder, so that none of them are so related to each other. First
         Union shall disclose the above employment rules, requirements, and
         policies to Supplier, and Supplier shall screen its personnel to ensure
         compliance. Supplier shall provide First Union with the name, address,
         date of birth, and social security number of each personnel assigned to
         work on First Union's premises, and shall update such information
         whenever changes occur. While at any First Union location, Supplier and
         Suppliers personnel shall follow all

**** Represents material which has been redacted and filed separately with
     the Commission pursuant to a request for confidential treatment pursuant
     to Rule 406 under the Securities Act of 1933, as amended.


                                       2



         reasonable directions and instructions given by First Union. Upon the
         request of First Union, which request may be made without reasons,
         Supplier shall reassign or otherwise arrange so that a particular
         employee or agent of Supplier does not work at any Firsts Union
         location.

6.       Locations: At any time during the term hereof, First Union may add or
         eliminate locations to be served by Supplier. If locations are
         eliminated, payment to Supplier shall be reduced by the charges for
         Services attributable to such locations. If location are added, First
         Union shall pay the additional location charges set forth in the
         Statement of Work. First Union may, from time to time, change the
         description of Services in the Statement of Work and in such event
         First Union and Supplier shall agree to an adjustment in the price of
         Services to reflect any changes in cost to Supplier attributable to
         such charges.

7.       Security: When Supplier is performing Services on First Union's
         premises, Supplier shall comply with First Union's security, safety,
         and fire protection procedures. If Supplier is given keys or other
         access devices to First Union premises or equipment, Supplier shall use
         reasonable efforts to protect such keys or access devices, shall
         maintain a log book of the matters of personnel and times when they
         have possession of such keys or access devices, shall account for all
         such keys and access devices whenever requested to do so by First
         Union, and shall return all such keys and access devices upon request
         and upon termination of its obligations hereunder. First Union may
         require Supplier's personnel to carry or display identification cards
         when on First Union's premises. First Union shall have the right to
         inspect the contents of all containers or packages being brought into
         or removed from First Union' locations.

8.       Copyrights: Supplier agrees that all right, title and interest in and
         to all Deliverables, as identified in the applicable Statement(s) of
         Work which Supplier produces or composes in connection with the
         Services to be performed hereunder for First Union or any of its
         affiliates shall be considered work made for hire and shall belong to
         First Union. Supplier hereby assigns all rights, title, and interest to
         each work to First Union and agrees to execute any additional documents
         appropriate to further such assignment. Notwithstanding anything to the
         contrary herein, Supplier shall retain all ownership rights in and to
         underlying ideas or constituent elements of procedures, processes,
         architectures, systems, concepts, techniques and methods of operation
         embodied in such Deliverables (collectively the "Know How"), provided,
         however, that First Union shall have a perpetual personal,
         non-exclusive license to use the Know-How contained in any Deliverables
         hereunder solely in connection with First Union's use of such
         Deliverables.

9.       Disaster Recovery: Supplier shall provide disaster recovery and backup
         capabilities and facilities through which Supplier will be able to
         order the Services to First Union with minimal disruptions or delays.
         Supplier shall provide to First Union copies of the writing plan or
         plans for any such disaster recovery and backup arrangements.

10.      Remedies: Services are "Non-conforming" when particular services do not
         meet the requirements of this Agreement (including the applicable
         Statements(s) of Work), the warranties set forth herein, or other
         applicable express warranties or implied warranties.



                                       3


         First Union may require Supplier to , at Supplier's expense, re-perform
         or replace non-conforming Services. In the event Supplier has attempted
         and failed to satisfactorily perform such Non-conforming Services,
         First Union, at is option, may engage another person to re-perform or
         replace Non-conforming Services at Supplier's expense, if First Union
         has paid Supplier for said Services.

11.      Indemnification: Supplier agrees to indemnify and hold harmless First
         Union, and any employee or agent thereof (each of the foregoing being
         hereinafter referred to individually as the "Indemnified Party")
         against all liability (including reasonable attorney's fees and costs)
         to third parties (other than to the extent such liability is
         attributable to the fault of the Indemnified Party) arising from the
         negligence of the Supplier or its agents in the performance of its
         obligations hereunder. Supplier's obligation to indemnify shall survive
         the expiration or termination of this Agreement by either party for
         any reason. Supplier may, at its option, conduct the defense in any
         such third party action arising as described herein and First Union
         shall cooperate fully with such defense.

12,      Insurance: For and during the term of this Agreement and for as long as
         Supplier is performing Services hereunder, Supplier shall maintain
         insurance coverage and bonding as follows:


                                                                   
     Commercial General              $1,000,000 per occurrence           Covering, bodily injury,
     Liability                       $2,000,000 general aggregate        personal injury, including
                                                                         without limitation, all
                                                                         contractual liability for such
                                                                         injury or damage assumed by
                                                                         supplier under this Agreement.

     Worker's Compensation           Statutory                           In accordance with all federal
                                                                         State & local requirements.

     Employers Liability             $500,000 each accident              Covering bodily injury by
                                     $500,000 disease/policy limit       disease (including death)
                                     $500,000 disease/each employee

     Automobile Liability            $1,000,000 combined single limit    Covering bodily injury
                                                                         (including death) and property
                                                                         damage for all vehicles that
                                                                         Supplier owns, hires or leases

     Employee Dishonesty             $500,000

     Umbrella Liability              $5,000,000

     Errors and Omissions Liability  $1,000,000


     First Union Corporations shall be named as additional insured under each
     such policy of insurance obtained by Supplier. [****]. These insurance
     provisions set


****  Represents material which has been redacted and filed separately with
      the Commission pursuant to a request for confidential treatment pursuant
      to Rule 406 under the Securities Act of 1933, as amended.


                                       4



     forth the minimum amounts and scopes of coverage to be maintained by
     Supplier and are not to be construed in any way as a limitation on
     Supplier's liability under this agreement. The insurance coverage shall be
     primary and will not participate with nor will be access over any valid and
     collectable insurance or program of self-insurance carried or maintained by
     First Union.

     Supplier shall furnish Certificate of Insurance evidencing all of the
     foregoing insurance coverage prior to or upon execution of this Agreement.
     Full copies of the policies required above shall be furnished to First
     Union Upon request, subject to availability. All of the above described
     policies shall provide that no less than (30) days prior written notice of
     cancellation, notification, reduction in coverage or non-renewal shall be
     given to First Union. The failure of Supplier to comply with any of the
     terms of these policies shall not adversely affect First Union's coverage
     thereunder. Certificates of Insurance evidencing any notification renewal
     or replacement of any of these insurance coverages shall be furnished to
     First Union promptly after such modification, renewal, replacement, or
     reduction in coverages below the limits set forth above. In the event that
     any Services under this Agreement are to be rendered by persons other than
     the Suppliers own employees, Supplier shall arrange for such persons
     forward to First Union, prior to commencement of Services by them,
     Certificates of Insurance evidencing such amounts, in such form, and with
     such insurance companies as are satisfactory to First Union.

13.      Termination Assistance: In connection with the termination of this
         Agreement for any reason, and notwithstanding any dispute between the
         parties, Supplier shall provide to First Union such termination
         assistance as it may reasonably request in order to provide an orderly
         transition from Supplier to another provider of Services. If any such
         termination assistance requires resources in addition to those being
         used by Supplier in the performance of the Services, First Union shall
         pay Supplier therefor on a mutually acceptable basis. First Union shall
         continue to pay for all Services performed by Supplier after the
         termination date, provided that if termination was by reason of a
         payment default by First Union, Supplier shall be entitled to
         reasonable assurances acceptable to it prior to commencing such
         termination assistance that it will be fully compensated for such
         termination assistance.

14.      Authority: Supplier and First Union each represent to the other that
         the execution, delivery and performance of this Agreement by such party
         has been fully approved by all necessary corporate action, and does not
         conflict with, or result in a material breach of, the articles of
         incorporation or by-laws of such party, any material agreement by which
         such party is bound, or any law, regulation, rule, judgment or decree
         of any governmental instrumentality or court having jurisdiction over
         such party; and this Agreement has been duly executed by such party and
         constitutes a valid and legally binding obligation of such party
         enforceable in accordance with its terms.

15.      Compliance with Laws: Supplier warrants that it shall perform its
         obligations under this Agreement in accordance with the prevailing
         reasonable commercial standards applicable thereto, and in compliance
         with all applicable statues, acts, ordinances, laws, rules,
         regulations, codes, and standards.



                                       5


16.      Year 2000 Date Change Warranty: Supplier warrants that all Goods,
         Equipment, and Software delivered in connection with the Services
         ("Deliverables") include, at no additional cost to First Union, design
         and performance capabilities so that prior to, during, and after the
         calendar year 2000, the Deliverables will not malfunction, produce
         invalid or incorrect results, or abnormally cause to function because
         of the year 2000 date change. Such design and performance capabilities
         shall include without limitation the ability to recognize the century
         and to manage and manipulate date involving dates, including single
         century and multi-century formulas and date values, without resulting
         in the generation of incorrect values involving such dates or causing
         an abnormal ending; date data interfaces with functionalities and data
         fields that indicate the century; and date related functions that
         indicate the century. Supplier warrants that all Services performed
         shall not cause any affected Goods, Equipment or Software supplied by
         it to breach this warranty. Supplier further warrants that all methods
         and procedures by which it interfaces with First Union hereunder,
         including without limitation, its ordering involving, and payment
         procedures, shall be Year 2000 compliant.

17.      Taxes: First Union shall pay all sales, excise, or use taxes due on the
         transactions hereunder or provide Supplier customary proof that the
         transactions are exempt from sales taxes. Invoices shall separately
         identify any tax and shall include either Supplier's sales tax or use
         tax permit number. Supplier shall pay any other taxes, assessments or
         fines arising from Supplier's performance or the transactions under
         this Agreement, including taxes based upon Supplier's Net Income and
         penalties imposed due to failure to file or pay collected sales or
         use taxes.

18.      Good Standing and Permits: Supplier represents and warrants that it is
         in good standing in the state of its incorporation and that it has all
         licenses and permits necessary or required to provide such products
         and/or services. Supplier shall provide copies or other evidence
         thereof to First Union upon request. Any fees for licenses and permits
         required by law or regulation that may be necessary to Supplier's
         performance hereunder shall be the responsibility of Supplier.

19.      Employee Matters: Supplier's personnel shall not be considered
         employees of First Union within the meaning or application of any
         federal, state, or local laws or regulations. Supplier shall be
         responsible for the payment of wages, salaries, and other amounts due
         its employees in connection with the services performed hereunder, and
         shall be responsible for all payroll reports and obligations,
         including, but not limited to withholding, social security,
         unemployment insurance, worker's compensation, immigration and
         naturalization, and similar items.

20.      Equal Employment: Both parties agree that they shall not discriminate
         against any employee or applicant for employment because of race,
         creed, color, age, sex, national origin, marital status, liability for
         services in the armed forces, disability due to veteran status, status
         as veteran of the Vietnam era, or the handicapped, and they shall
         comply with all the requirements of the Equal Opportunity Clause set
         forth in Executive Order 11246, as amended, and its implementing
         instructions, as well as the Rehabilitation Act



                                       6


         of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act
         of 1974, which are incorporated herein by reference. In the event
         that and at such time as First Union requests, Supplier shall furnish
         to First Union written certification that Supplier is in compliance
         with Executive Order 11246 and applicable regulations thereunder. Both
         parties certify that they do not and shall not maintain facilities for
         their employees in a segregated manner or permit their employees to
         perform their services at any location under their control where
         segregated facilities are maintained, and agree to obtain similar
         certifications from any subcontractors.

21.      Non-Solicitation of Employees: Both Supplier and the First Union agrees
         not to directly solicit employment of each other" employees directly
         associated with this Agreement during the term hereof and for a period
         of one (1) year thereafter.

22.      Confidential Information: Each party agrees that information concerning
         the other party's business (including that of all corporate affiliates
         and subcontractors) is "Confidential Information" and shall be
         maintained in confidence and not disclosed, used or duplicated, except
         in accordance with this Agreement. Confidential Information may
         include, without limitation, list of customers, business volumes or
         usage , financial information, pricing information, information related
         to mergers or acquisitions, software, software documentation, and
         information concerning business plans or business strategy. Each party
         may use Confidential Information of the other only in connection with
         performance under this Agreement. The parties shall not copy
         Confidential Information or disclose Confidential Information to
         persons who do not need Confidential Information in order to perform
         under this Agreement. Confidential Information shall be returned to the
         party seeking to protect such information upon request of the other
         party. Confidential Information does not include information that is
         (i) generally known or available to the public, (ii) not treated as
         confidential by the party claiming information to be confidential,
         (iii) was already known to Supplier or in Supplier's procession, (iv)
         Supplier can reasonably demonstrate was developed by Supplier without
         making use of First Union Confidential Information (which may
         include providing other customers of Supplier having network
         environments similar to that of First Union with solutions similar to
         those provided by it to First Union), or (v) Supplier rightfully
         received from a third party without knowledge of violation of any
         obligation of confidentiality. Nothing contained in this Section 22 or
         otherwise shall prohibit Supplier from making disclosure of
         Confidential Information to the extent required by law, rule or
         regulation, provided that Supplier shall give First Union prior notice
         as to the nature of the required disclosure so as to afford First Union
         the opportunity to challenge the need for such disclosure. Supplier
         shall not advertise, market or otherwise make known to others any
         information relating to the subject matter of this Agreement, including
         mentioning or implying the name of First Union. If requested by First
         Union any employee, representative, agent or subcontractor of
         Supplier's shall enter into a non-disclosure agreement with First Union
         to protect the Confidential Information of First Union satisfactory to
         First Union. A breach of either party's confidentiality obligations or
         the use by Supplier of First Union's name without prior consent may
         cause First Union to suffer irreparable harm in an amount not easily
         ascertained. The parties agree that such breaches whether threatened or
         serious, will give



                                       7


         the non-breaching party the right to terminate this Agreement
         immediately, obtain equitable relief, i.e., obtain an injunction to
         restrain such disclosure or use, and pursue all other remedies said
         party may have at law or in equity. The provisions of this section
         shall survive the termination of this Agreement.

23.      Use of Name: Neither party shall use the name of the other for
         advertising or other such purposes without the prior written approval
         of the other party.

24.      First Union's Instructions: During the term of the Agreement, Supplier
         shall cause its employees and agent to obey all reasonable instructions
         and directions issued by First Union concerning the First Union's
         business operations when Supplier's employees and agents are on First
         Union's premises.

25.      Change Orders: Supplier shall promptly evidence its acceptance of each
         Change Order by promptly executing the Acceptance Copy of such Change
         Order and returning such Acceptance Copy to First Union. Supplier shall
         promptly notify First Union of any objections to the Change Order and
         Supplier's failure to timely object shall constitute acceptance of the
         Change Order.

26.      Audits: The audits personnel of First Union, as well as examiners and
         representatives of First Union's regulatory agencies, will have the
         right to make such audits, examinations and inspections of Supplier's
         financial records and procedures as maybe reasonably relevant to
         Supplier's compliance with its obligations under this Agreement,
         following reasonable prior notice and conducted so as to minimize any
         interference with Supplier's business. Supplier may require such
         persons to provide reasonable evidence of their authority before being
         admitted to Supplier's facilities.

27.      Force Majeure: In the event that either party is unable to perform any
         of its obligations under this agreement, or to enjoy any of its
         benefits because of fire, natural disaster, action or decrees
         governmental bodies (a "Force Majeure Event"), the party who has been
         so affected shall immediately give written notice to the other party
         and shall do everything possible to resume performance. Upon receipt
         of such notice, all obligations under this Agreement shall be
         immediately suspended. If the period of nonperformance exceeds
         thirty (30) days from the receipt of notice of the Force Majeure Event,
         the party whose ability to perform has not been so affected, may by
         giving written notice, terminate this agreement. Delays in delivery
         due to Force Majeure Events shall automatically exceed the delivery
         date for a period equal to the duration of such Events, any warranty
         period affected by a Force Majeure Event shall likewise be extended
         for a period equal to the duration of such Force Majeure Event. As
         applied to this section and to determine whether an event is wholly
         beyond control of a party, strikes, slowdowns or other labor related
         delays are not Force Majeure Events.

28.      Limitation of Liability: Neither First Union nor Supplier shall be
         liable to the other party for any consequential, incidental or
         punitive damages. This limitation shall not diminish Supplier's
         obligation to indemnify, hold harmless and defend First Union under
         the express terms of this Agreement. WITHOUT LIMITING THE FOREGOING,



                                       8


         SUPPLIER MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS WITH RESPECT TO
         ITS PERFORMANCE OF THE SERVICES HEREUNDER OR ANY DELIVERABLES
         CONTEMPLATED HEREBY, INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATION
         OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. In performing
         the evaluation of risk contemplated by the Statement of Work attached
         hereto, Supplier will perform certain procedures referred to in the
         Statement of Work in an attempt to identify certain risks referred to
         therein and to develop estimates as to their probability and risk
         potential, based in part on information supplied by First Union.
         Supplier will also utilize certain publicly available information in
         performing the Services, but makes no representation or warranty with
         respect thereto or with respect to my analysis based thereon. While
         Supplier believes that the procedures to be performed by it provide a
         reasonable method of attempting to analyze and qualify certain risk,
         there can be no assurance that all applicable risks will be identified
         or that any such risk can be adequately qualified, and Supplier makes
         no representation or warranty with respect to any risk identification
         or qualification made or delivered by it. In no event shall Supplier
         have any liability for any loss or harm suffered by First Union arising
         out of or relating to any such risks or the failure to identify or
         accurately quantify any thereof.

29.      Future Acquisitions: If during the term of this Agreement, First Union
         shall acquire control of any entity which is under an existing contract
         with Supplier that covers or relates to the subject matter of the
         Agreement, First Union, at its option, may keep the acquired entity's
         existing contract in effect until the date of termination of the
         existing contract, after which, such acquired entity may receive the
         benefits of this Agreement, or may immediately cancel such existing
         contract after which such acquired entity may receive the benefits of
         this Agreement.

30.      Term: The term of this Agreement shall commence on the Effective Date,
         and end on date on which all Services to be performed under the
         Statement(s) of Work issued hereunder are completed.

31.      Termination for Convenience: First Union may terminate this Agreement
         at any time by providing at least thirty (30) days written notice of
         termination to Supplier.




32.      Termination for Cause: If either party materially or repeatedly
         defaults in the performance of any of its duties or obligations
         hereunder (including defaults for which specific remedies, are provided
         herein), and said default is not substantially cured within thirty (30)
         days after written notices specifying the default is given to the
         defaulting party, or, with respect to those defaults that cannot
         reasonably be cured within thirty (30) days if the defaulting party
         fails to provide in writing within thirty (30) days to the party not
         in default a reasonable plan and completion date for curing such
         default and thereafter proceed with all due diligence to substantially
         cure the same in accordance with such plan and by such completion date,
         then the party not in default may, by giving written notice thereof to
         the defaulting party, terminate this Agreement as of the date specified
         in such notice of termination. If either party becomes or is declared
         insolvent or bankrupt, is the subject of any proceedings relating
         to its liquidation or insolvency






                                       9



         or for the appointment of a receiver for it, makes an assignment for
         the benefit of all or substantially all of its creditors, or enters
         into an agreement for the composition, extension, or readjustment of
         all or substantially all of its obligations, then the other party may,
         by giving written notice thereof to such party, terminate this
         Agreement as of a date specified in such notice of termination. If any
         of the insurance coverages or policies required to be maintained by
         Supplier under this Agreement is terminated, lapses or for any reason
         does not remain in full force and effect, or any such coverage or
         policy is replaced or partially modified without the prior written
         consent of First Union, then First Union may, by giving written notice
         thereof to Supplier, terminate this Agreement upon the date specified
         in the notice, which date may be the date of the notice.

33.      Mandatory Arbitration & Applicable Law: Any dispute, claim or
         controversy arising out of, connected with or relating to this
         Agreement shall be resolved by binding arbitration administered and
         conducted under the Commercial Arbitration Rules of the American
         Arbitration Association and Title 9 of the United States Code. The
         prevailing party in any judicial action or arbitration shall be
         entitled to reimbursement from the other party for costs, filing fees,
         arbitration filing fees, reasonable pretrial, trial and appellate
         attorney's fees, witness fees, expert fees, arbitration panel fees,
         and travel fees. A judgment upon the arbitration award may be entered
         in any court having jurisdiction. Any arbitration hearing shall take
         place at Charlotte, North Carolina. Nothing in this section, however,
         shall prevent either party from seeking equitable relief from a court
         of competent jurisdiction for the other party's breach of the
         Confidential obligation or infringement of intellectual property
         rights and any proprietary sections of this Agreement. The Agreement
         shall be governed by the laws of North Carolina.

34.      Subcontracts and Assignment: Supplier shall not assign, in whole or
         part, any of its obligations under this Agreement without First Union
         written consent. First Union may assign any benefits or obligations
         under this Agreement to any "affiliate" (as defined in 11 U.S.C.
         101(2)) of First Union. The assignor under such assignment by First
         Union shall remain liable under the Agreement. Supplier shall not
         subcontract any portion of its performance obligations under
         an Agreement without First Unions prior written approval of
         the subcontractor.

35.      Miscellaneous: Termination of this Agreement shall not release either
         party form their respective obligations hereunder with regard to
         products or services already delivered or performed, including, without
         limitation, obligations of payment, warranty, and from the
         confidentiality and indemnity provisions hereof. Any invalidity in
         whole or in part, or any provision of this Agreement shall not affect
         the validity of any other of its provisions. No term or provision
         hereof shall be deemed waived and no breach executed unless such waiver
         or consent shall be in writing and signed by the party claimed to have
         waived or consented. Failure to exercise a right or remedy at law
         granted hereunder shall not be deemed a waiver of such right or remedy.
         Failure to claim default hereunder shall not waive any default.

36.      Relationship Between the Parties: The services of Supplier are to be
         rendered as an Independent contractor, and Supplier is not an employee,
         agent, or partner of First Union.




                                       10



         This Agreement and the transactions referred to herein were negotiated
         in an "arms length" manner. Supplier warrants that this Agreement and
         such transactions have not been procured through unfair or unethical
         conduct. This Agreement is solely for the benefit of the parties hereto
         and no other persons.

37.      Notices: All notices of other communications required or contemplated
         herein shall be sufficient and deemed delivered if in writing and
         deposited with the Unites States Postal Service, postage prepaid via
         certified mail, addressed to the parties as set forth below, or to such
         other address as may be changed from time to time by notice duly given.


      To:   Predictive Systems, Inc          To:   First Union Corporation
            620 Harnsdow Parkway                   1525 West W.T. Harris Blvd.
            Suite 360                              Charlotte, NC 28273
            Herndon, Virginia 20170                  Attention:  James Reagan

                                             cc:   First Union Corporation
                                                   301 South College Street
                                                   Charlotte, NC 28288-0860
                                                   Attention: General Services

1.   The Agreement: This Agreement, including all documents referred to herein
     and attached hereto, constitutes the entire agreement of the parties on the
     subject matter hereof and supersedes all prior representations,
     understandings and agreements between the parties with respect to such
     subject matter, and the signing of same by both parties shall cause this
     Agreement to be valid upon the Effective Date designated hereof. The
     documents referred to herein and attached hereto shall be read together
     with this Agreement to determine the parties' intent. If there is a
     conflict between or among such documents, this Agreement shall be the final
     expression of the parties' intent.

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the
Effective Date.


          FIRST UNION CORPORATION              PREDICTIVE SYSTEMS, INC.
By:     /s/ Lawrence Platter          By:       /s/ Mark L. Farrar
        -------------------------               ------------------------
Name:   Lawrence Platter              Name:     Mark L. Farrar
        -------------------------               ------------------------
Title:  Assistant V.P.                Title:    Regional Vice President
        -------------------------               ------------------------
Date:   10/29/98                      Date:     October 21, 1998
        -------------------------               ------------------------

This Agreement has been reviewed and authorized by the following First Union
business unit:

By:       /s/ Kellie Scott
          ---------------------------

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Name:     Kellie Scott
          ---------------------------
Title:    Director Internet Center
          ---------------------------
Date:     10/27/98
          ---------------------------


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