SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (MARK ONE) [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE QUARTERLY PERIOD ENDED SEPTEMBER 30, 1999 OR [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM _____________ TO ______________ Commission File Number: 1-11859 PEGASYSTEMS INC. (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER) MASSACHUSETTS 04-2787865 (STATE OR OTHER JURISDICTION OF (IRS EMPLOYER IDENTIFICATION NO.) INCORPORATION OR ORGANIZATION ) 101 MAIN STREET CAMBRIDGE, MA 02142-1590 (ADDRESS OF PRINCIPAL EXECUTIVE OFFICES) (ZIP CODE) (617) 374-9600 (REGISTRANT'S TELEPHONE NUMBER INCLUDING AREA CODE) Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15 (d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes /X/ No / / Indicate the number of shares outstanding of each of the issuer's classes of common stock, as of the latest practicable date. There were 28,896,883 shares of the Registrant's common stock, $.01 par value per share, outstanding on November 9, 1999. PEGASYSTEMS INC. AND SUBSIDIARIES INDEX TO FORM 10-Q PART I - FINANCIAL INFORMATION Page ----- Item 1. Financial Statements Consolidated Balance Sheets at September 30, 1999 and December 31, 1998 3 Consolidated Statements of Operations for the three and nine month periods ended September 30, 1999 and September 30, 1998 4 Consolidated Statements of Cash Flows for the nine month periods ended September 30, 1999 and September 30, 1998 5 Notes to Consolidated Financial Statements 6 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations 9 Item 3. Quantitative and Qualitative Disclosures About Market Risk 19 PART II - OTHER INFORMATION Item 1. Legal Proceedings 19 Item 2. Changes in Securities and Use of Proceeds 19 Item 3. Defaults upon Senior Securities 19 Item 4. Submission of Matters to a Vote of Security Holders 19 Item 5. Other Information 19 Item 6. Exhibits and Reports on Form 8-K 19 SIGNATURES 20 FORM 10-Q PAGE 3 OF 20 PEGASYSTEMS INC. CONSOLIDATED BALANCE SHEETS (IN THOUSANDS, EXCEPT SHARE-RELATED AMOUNTS) September 30, December 31, 1999 1998 -------------------- ------------------- ASSETS Current assets: Cash and cash equivalents $28,405 $24,806 Trade and installment accounts receivable, net of allowance for doubtful accounts of $3,811 in 1999 and $2,753 in 1998 26,971 43,478 Prepaid expenses and other current assets 2,340 2,427 -------------------- ------------------- Total current assets 57,716 70,711 Long-term license installments, net 47,957 49,000 Equipment and improvements, net 8,443 10,044 Purchased software and other assets, net 7,973 9,505 -------------------- ------------------- Total assets $122,089 $139,260 ==================== =================== LIABILITIES AND STOCKHOLDERS' EQUITY Current liabilities: Accounts payable and accrued expenses $13,401 $14,842 Deferred revenue 7,668 21,424 Current portion of capital lease obligations 108 123 -------------------- ------------------- Total current liabilities 21,177 36,389 Commitments and contingencies (Note E) Deferred income taxes 750 750 Capital lease obligations, net of current portion 140 202 Other long-term liabilities 127 -- Stockholders' Equity: Preferred stock, $.01 par value, 1,000,000 shares authorized; no shares issued and outstanding -- -- Common stock, $.01 par value, 45,000,000 shares authorized; 28,897,107 shares and 28,683,100 shares issued and outstanding in 1999 and 1998, respectively 289 287 Additional paid-in capital 88,677 87,757 Deferred compensation (22) (36) Stock warrant 2,897 2,897 Retained earnings 8,248 11,489 Cumulative foreign currency translation adjustment (194) (475) -------------------- ------------------- Total stockholders' equity 99,895 101,919 -------------------- ------------------- Total liabilities and stockholders' equity $122,089 $139,260 ==================== =================== The accompanying notes are an integral part of these consolidated financial statements. FORM 10-Q PAGE 4 OF 20 PEGASYSTEMS INC. CONSOLIDATED STATEMENTS OF OPERATIONS (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS) Three Months Ended Nine Months Ended September 30, September 30, 1999 1998 1999 1998 -------------- ----------------- --------------- ------------------- REVENUE: Software license $6,274 $ 9,059 $21,419 $ 27,224 Services 14,235 8,572 35,502 22,799 -------------- ----------------- --------------- ------------------- Total revenue 20,509 17,631 56,921 50,023 -------------- ----------------- --------------- ------------------- COST OF REVENUE: Cost of software license 586 116 1,757 997 Cost of services 7,129 6,465 23,769 15,995 -------------- ----------------- --------------- ------------------- Total cost of revenue 7,715 6,581 25,526 16,992 -------------- ----------------- --------------- ------------------- GROSS PROFIT 12,794 11,050 31,395 33,031 OPERATING EXPENSES: Research and development 5,134 6,335 15,364 16,856 Selling and marketing 3,932 6,268 14,851 17,380 General and administrative 2,804 1,829 8,068 4,315 -------------- ----------------- --------------- ------------------- Total operating expenses 11,870 14,432 38,283 38,551 -------------- ----------------- --------------- ------------------- INCOME (LOSS) FROM OPERATIONS 924 (3,382) (6,888) (5,520) License interest income 900 704 2,565 1,857 Other interest income 274 718 601 1,945 Other income 346 -- 481 -- -------------- ----------------- --------------- ------------------- INCOME (LOSS) BEFORE BENEFIT FOR 2,444 (1,960) (3,241) (1,718) INCOME TAXES Benefit for income taxes -- (745) -- (653) -------------- ----------------- --------------- ------------------- NET INCOME (LOSS) $2,444 ($1,215) ($3,241) ($1,065) ============== ================= =============== =================== EARNINGS (LOSS) PER SHARE: Basic $0.08 ($0.04) ($0.11) ($0.04) ============== ================= =============== =================== Diluted $0.08 ($0.04) ($0.11) ($0.04) ============== ================= =============== =================== WEIGHTED AVERAGE NUMBER OF COMMON AND COMMON EQUIVALENT SHARES OUTSTANDING: Basic 28,861 28,628 28,858 28,576 ============== ================= =============== =================== Diluted 31,043 28,628 28,858 28,576 ============== ================= =============== =================== The accompanying notes are an integral part of these consolidated financial statements. FORM 10-Q PAGE 5 OF 20 PEGASYSTEMS INC. CONSOLIDATED STATEMENTS OF CASH FLOWS (IN THOUSANDS) Nine Months Ended September 30, 1999 1998 -------------- ---------------- CASH FLOWS FROM OPERATING ACTIVITIES: Net Loss ($3,241) ($1,065) Adjustments to reconcile net loss to net cash provided by operating activities: Benefit from deferred income taxes -- (494) Depreciation and amortization 5,161 4,169 Provision for doubtful accounts 2,060 (373) Issuance of compensatory stock options 85 -- Changes in operating assets and liabilities: Trade and installment accounts receivable 15,490 (36,322) Prepaid expenses and other current assets 87 (674) Accounts payable and accrued expenses (1,441) 4,862 Deferred Revenue (13,756) 16,767 Other long term liabilities 127 -- -------------- ---------------- Net cash provided by (used in) operating activities 4,572 (13,130) -------------- ---------------- CASH FLOWS FROM INVESTING ACTIVITIES: Purchase of equipment and improvements (1,792) (5,996) Purchased software and other assets (222) -- -------------- ---------------- Net cash used in investing activities (2,014) (5,996) -------------- ---------------- CASH FLOWS FROM FINANCING ACTIVITIES: Payments of capital lease obligation (77) -- Exercise of stock options 423 421 Sale of stock under employee stock purchase plan 414 -- -------------- ---------------- Net cash provided by financing activities 760 421 -------------- ---------------- Effect of exchange rate on cash and cash equivalents 281 (69) -------------- ---------------- NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS 3,599 (18,774) -------------- ---------------- CASH AND CASH EQUIVALENTS, AT BEGINNING OF PERIOD 24,806 52,005 -------------- ---------------- CASH AND CASH EQUIVALENTS, AT END OF PERIOD $28,405 $ 33,231 ============== ================ The accompanying notes are an integral part of these consolidated financial statements. FORM 10-Q PAGE 6 OF 20 PEGASYSTEMS INC. NOTES TO CONSOLIDATED FINANCIAL STATEMENTS SEPTEMBER 30, 1999 (UNAUDITED) NOTE A - BASIS OF PRESENTATION The accompanying unaudited consolidated financial statements of Pegasystems Inc. (the "Company") presented herein have been prepared in accordance with generally accepted accounting principles and with the instructions to Form 10-Q and Article 10 of Regulation S-X. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation have been included. Operating results for the three and nine-month periods ended September 30, 1999 are not necessarily indicative of the results that may be expected for the full year ended December 31, 1999. The Company suggests that these consolidated financial statements be read in conjunction with the consolidated financial statements and notes thereto for the year ended December 31, 1998, and the Company's 1998 Annual Report on Form 10-K/A filed with the Securities and Exchange Commission. NOTE B - EARNINGS (LOSS) PER SHARE The Company follows the provisions of Statement of Financial Standards (SFAS) No. 128, "Earnings Per Share." SFAS No. 128 establishes standards for computing and presenting earnings per share and applies to entities with publicly held common stock or potential common stock. In accordance with the Securities and Exchange Commission's Staff Accounting Bulletin (SAB) No. 98, the Company has determined that there were no nominal issuances of common stock or potential common stock in the period prior to the Company's initial public offering (IPO). The Company has applied the provisions of SFAS No. 128 and SAB No. 98 retroactively to all periods presented. (in thousands, except per share data) Three Months Ended Nine Months Ended September 30, September 30, 1999 1998 1999 1998 ----------- ----------- ------------- ------------ Basic : Net income (loss) $2,444 ($1,215) ($3,241) ($1,065) =========== =========== ============= ============ Weighted average common shares outstanding 28,861 28,628 28,858 28,576 =========== =========== ============= ============ Basic earnings (loss) per share $0.08 ($0.04) ($0.11) ($0.04) =========== =========== ============= ============ Diluted : Net income (loss) $2,444 ($1,215) ($3,241) ($1,065) =========== =========== ============= ============ Weighted average common shares outstanding 28,861 28,628 28,858 28,576 Effect of : Assumed exercise of stock options 2,182 -- -- -- ----------- ----------- ------------- ------------ Weighted average common shares outstanding, assuming dilution 31,043 28,628 28,858 28,576 =========== =========== ============= ============ Diluted earnings (loss) per share $0.08 ($0.04) ($0.11) ($0.04) =========== =========== ============= ============ FORM 10-Q PAGE 7 OF 20 For the three-month periods ended September 30, 1999 and 1998, 823,626 and 382,376 options and warrants, respectively, were excluded from the weighted average common shares outstanding, assuming dilution, as their effect would be anti-dilutive. For the nine-month periods ended September 30, 1999 and 1998, 3,874,863 and 605,283 options and warrants, respectively, were excluded from the weighted average common shares outstanding, assuming dilution, as their effect would be anti-dilutive. NOTE C - COMPREHENSIVE INCOME The Company adopted SFAS No. 130, "Reporting Comprehensive Income," effective January 1, 1998. SFAS 130 establishes standards for reporting and displaying comprehensive income and its components in financial statements. The components of the Company's comprehensive income are as follows: Three Months Ended Nine Months Ended September 30, September 30, (IN THOUSANDS) 1999 1998 1999 1998 -------------- -------------- ----------- ------------------ Net income (loss) $2,444 ($1,215) ($3,241) ($1,065) -------------- -------------- ----------- ------------------ Foreign currency translation adjustments, net of income taxes 17 29 281 43 -------------- -------------- ----------- ------------------ Comprehensive income (loss) $2,461 $ (1,186) ($2,960) $ (1,022) ============== ============== =========== ================== NOTE D- SEGMENT REPORTING During 1998, the Company adopted SFAS No. 131, "Disclosures About Segments of an Enterprise and Related Information." SFAS No. 131 requires certain financial and supplementary information to be disclosed on an annual and interim basis for each reportable operating segment of an enterprise, as defined. Based on the criteria set forth in SFAS No. 131, the Company currently operates in one operating segment, customer service software. NOTE E - COMMITMENTS AND CONTINGENCIES COMPANY LITIGATION CHALVERUS Case: In November 1997 and January 1998, complaints purporting to be class actions were filed with the United States District Court for the District of Massachusetts (the "Court") alleging that the Company and several of its officers violated Section 10(b) of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), Rule 10b-5 promulgated by the Commission thereunder, and Section 20(a) of the Exchange Act. A third complaint was filed in April 1998 but has been voluntarily dismissed without prejudice. In December 1998, the plaintiffs in the remaining class actions filed their First Amended Consolidated Complaint (the "Amended Complaint") which names the Company, the Company's former President and a former officer and director, among the defendants. The Amended Complaint alleges that the defendants issued false and misleading financial statements and press releases concerning the Company's publicly reported earnings. The Amended Complaint seeks certification of a class of persons who purchased the Company's Common Stock between July 2, 1997 and October 29, 1997, and does not specify the amount of damages sought. The court has denied the defendants' motion to dismiss the Amended Complaint. Discovery has recently commenced. FORM 10-Q PAGE 8 OF 20 The matter is in a very preliminary stage of litigation, and the Company gives no assurance as to its eventual outcome. The Company intends to defend this matter vigorously. GELFER CASE: In December 1998, a complaint also purporting to be a class action was filed with the Court after the Company's announcement on November 24, 1998 that it may be recording revenue adjustments to prior periods. In April 1999, the plaintiffs filed their First Amended Class Action Complaint ("Gelfer Complaint") in that action. The Gelfer Complaint is filed against the Company, its former President, and a former officer and director and alleges violations of Section 10(b) and Section 20(a) of the Exchange Act and Rule 10b-5 promulgated by the Commission thereunder. The Complaint is filed on behalf of a purported class of persons who purchased the Company's common stock between April 2, 1998 through November 24, 1998 and does not specify the amount of damages sought. The defendants have filed a motion to dismiss, which is pending. The matter is in a very preliminary stage of litigation, and the Company gives no assurance as to its eventual outcome. FORMAL ORDER OF PRIVATE INVESTIGATION In May 1999, the Boston office of the Securities and Exchange Commission ("SEC") issued a Formal Order of Private Investigation of the Company and unidentified individuals, currently or formerly associated with the Company, which concerns past accounting matters, financial reports, and other public disclosures and trading activity in the Company's securities during 1997 and 1998. The Company has been cooperating fully with the Commission. The investigation is confidential and ongoing. FORM 10-Q PAGE 9 OF 20 ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS RESULTS OF OPERATIONS As of January 1, 1999, the Company refined its method of classifying costs and expenses by directly charging costs to their appropriate functional classification. During 1998, all costs were allocated to the classifications using a method based on the classification's salaries. During the third quarter of 1999, the company further refined its methodology of classifying costs and expenses. Results for the first nine months of 1999 have been reclassified to conform with the current methodology. THREE AND NINE MONTHS ENDED SEPTEMBER 30, 1999 COMPARED TO THREE AND NINE MONTHS ENDED SEPTEMBER 30, 1998 REVENUE Total revenue for the three-month period ended September 30, 1999 (the "1999 Three Month Period") increased 16.3% to $20.5 million from $17.6 million for the three-month period ended September 30, 1998 (the "1998 Three Month Period"). Total revenue for the nine-month period ended September 30, 1999 (the "1999 Nine Month Period") increased 13.8% to $56.9 million from $50.0 million for the nine-month period ended September 30, 1998 (the "1998 Nine Month Period"). These increases were due to an increase in services revenue partially offset by a decrease in software license revenue. Software license revenue for the 1999 Three Month Period decreased 30.7% to $6.3 million from $9.1 million for the 1998 Three Month Period. Software license revenue for the 1999 Nine Month Period decreased 21.3% to $21.4 million from $27.2 million for the 1998 Nine Month Period. The Company believes that the decreases in software license revenue for both the Three Month and Nine Month Periods were due to a combination of factors. These factors include not attracting new customers due to the uncertainties related to the securities litigation and the SEC investigation that the Company is involved in and general uncertainties related to the Year 2000 issue that has delayed procurement decisions in many segments of the computer and software industries. Additionally, the allocation of revenues between license and services as required by Statement of Position 97-2, "Software Revenue Recognition," as issued by the American Institute of Certified Public Accounts, ("SOP 97-2") has resulted in less revenues being allocated to licenses and more revenues being allocated to services because the services required to complete some customer implementations were greater than initially expected. Services revenue for the 1999 Three Month Period increased 66.1% to $14.2 million from $8.6 million for the 1998 Three Month Period. Services revenue for the 1999 Nine Month Period increased 55.7% to $35.5 million from $22.8 million for the 1998 Nine Month Period. The increases in services revenue were primarily attributable to additional consulting services provided to existing customers, the completion of projects on which the revenue had previously been deferred and the allocation between software license revenue and services revenue as required by SOP 97-2 as discussed above. COST OF REVENUE Cost of software license revenue for the 1999 Three Month Period increased 405.2% to $0.6 million from $0.1 million for the 1998 Three Month Period. Cost of software license revenue for the 1999 Nine Month Period increased 76.2% to $1.8 million from $1.0 million for the 1998 Nine Month Period. Cost of software license revenue as a percentage of license revenue for the 1999 Three Month Period increased to 9.3% from 1.3% for the 1998 Three Month Period. Cost of software license revenue as a percentage of license revenue for the 1999 Nine Month Period increased to 8.2% from 3.7% for 1998 Nine Month FORM 10-Q PAGE 10 OF 20 Period. These increases were due primarily to the amortization of purchased software costs of $0.6 million and $1.8 million for the 1999 Three and Nine Month Periods respectively, acquired by the Company in June 1997. Amounts amortized prior to the sale of products incorporating the related purchased software were treated as research and development expenses. Product sales incorporating such technology began in the fourth quarter of 1998. The software is being amortized through December 31, 2002. Cost of services for the 1999 Three Month Period increased 10.3 % to $7.1 million from $6.5 million for the 1998 Three Month Period. Cost of services for the 1999 Nine Month Period increased 48.6% to $23.8 million from $16.0 million for the 1998 Nine Month Period. These increases were due to costs associated with increased staffing, such as compensation, facilities and equipment-related costs, which resulted from transferring certain of the research and development staff to the Company's Client Services Group and Software Services early in the 1999 Nine Month Period. These increases were partially offset by a reduction in accrued costs relating to employee incentive compensation plans during the 1999 Three Month Period. Cost of services as a percentage of services revenue decreased to 50.1% for the 1999 Three Month Period from 75.4% for the 1998 Three Month Period. Cost of services as a percentage of services revenue decreased to 67.0% for the 1999 Nine Month Period from 70.2% for the 1998 Nine Month Period. These increases in gross margin were primarily due to the recognition of previously deferred services revenue and the allocation of software license revenue to services revenue as required by SOP 97-2, both with no current period cost. OPERATING EXPENSES Research and development expenses for the 1999 Three Month Period decreased 19.0% to $5.1 million from $6.3 million for the 1998 Three Month Period. Research and development expenses for the 1999 Nine Month Period decreased 8.9% to $15.4 million from $16.9 million for the 1998 Nine Month Period. As a percentage of total revenue, research and development expenses decreased to 25.0% for the 1999 Three Month Period from 35.9% for the 1998 Three Month Period. As a percentage of total revenue, research and development expenses decreased to 27.0% for the 1999 Nine Month Period from 33.7% for the 1998 Nine Month Period. These decreases were primarily due to lower travel-related costs as certain research and development staff were transferred to the Company's Client Services Group early in the 1999 Nine Month period, and lower software amortization costs. During the 1998 Three and Nine Month Periods, the Company had recorded approximately $0.5 and $1.4 million, respectively, of amortization of purchased software acquired by the Company in June 1997. Amounts amortized subsequent to the sale of products incorporating the related purchased software were treated as cost of software license. Product sales incorporating such technology began in the fourth quarter of 1998. Selling and marketing expenses for the 1999 Three Month Period decreased 37.3% to $3.9 million from $6.3 million for the 1998 Three Month Period. Selling and marketing expenses for the 1999 Nine Month Period decreased 14.6% to $14.9 million from $17.4 million for the 1998 Nine Month Period. As a percentage of total revenue, selling and marketing expenses decreased to 19.2% for the 1999 Three Month Period from 35.6% for the 1998 Three Month Period. As a percentage of total revenue, selling and marketing expenses decreased to 26.1% for the 1999 Nine Month Period from 34.7% for the 1998 Nine Month Period. These decreases were due primarily to a reduction in travel expenses, advertising and trade shows expenses, facilities-related expenses, and accrued costs relating to employee incentive compensation plans. General and administrative expenses for the 1999 Three Month Period increased 53.3% to $2.8 million from $1.8 million for the 1998 Three Month Period. General and administrative expenses for the 1999 Nine Month Period increased 87.0% to $8.1 million from $4.3 million for the 1998 Nine Month Period. As a percentage of total revenue, general and administrative expenses increased to 13.7% for FORM 10-Q PAGE 11 OF 20 the 1999 Three Month Period from 10.4% for the 1998 Three Month Period. As a percentage of total revenue, general and administrative expenses increased to 14.2% for the 1999 Nine Month Period from 8.6% for the 1998 Nine Month Period. These increases were primarily due to higher professional fees and bad debt expenses to recognize potentially uncollectible accounts. Increased professional fees were incurred as a result of additional legal and accounting costs associated with ongoing class action litigation and prior period restatements. LICENSE INTEREST INCOME License interest income, which is the portion of all license fees due and received under software license agreements that was not recognized upon product acceptance or license renewal, increased to $0.9 million for the 1999 Three Month Period from $0.7 million for the 1998 Three Month Period. License interest income increased to $2.6 million for the 1999 Nine Month Period from $1.9 million for the 1998 Nine Month Period. These changes were primarily due to the increase in Company's installed customer base. BENEFIT FOR INCOME TAXES As of September 30, 1999, the Company has net operating loss and tax credit carryforwards available to offset future taxable income, if any. The Company has provided a full valuation allowance against these deferred tax assets as their realizability is uncertain. The tax benefit for federal, state and foreign taxes was $0.8 million for the 1998 Three Month Period and $0.7 million for the 1998 Nine Month Period. The effective tax rate remained constant at 38.0% for the 1998 Three and Nine Month Periods. LIQUIDITY AND CAPITAL RESOURCES Since its inception, the Company has funded its operations primarily through cash flow from operations, bank borrowings, and proceeds from the Company's public stock offerings. At September 30, 1999, the Company has cash and cash equivalents of approximately $28.4 million and working capital of approximately $36.5 million. The Company's approach of charging license fees payable in installments over the term of its license has historically deferred the receipt of cash and limited the availability of working capital. Net cash provided by operating activities for the 1999 Nine Month Period was $4.6 million, as compared to $13.1 million of net cash used for the 1998 Nine Month Period. This increase in cash was primarily due to a decrease in accounts receivable, partially offset by the decrease in deferred revenue, the decrease in accounts payable and accrued expenses, and the operating loss, net of non-cash items. Net cash used in investing activities was approximately $2.0 million during the 1999 Nine Month Period, as compared to $6.0 million for the 1998 Nine Month Period. This decrease in cash used was mainly due to fewer purchases of property and equipment, consisting mainly of computer hardware and software, and furniture and fixtures. FORM 10-Q PAGE 12 OF 20 Net cash provided by financing activities was $0.8 million during the 1999 Nine Month Period, as compared, to $0.4 million for the 1998 Nine Month Period. The increase in cash was due to the sale of stock under the employee stock purchase plan and stock option exercises, partially offset by payments on the Company's capital lease obligation. In addition to cash used for investing activities, the Company has operating leases for office space, furniture and equipment. At September 30, 1999, the Company's commitments under non-cancelable operating leases for office space with terms in excess of one year totaled $2.4 million, $4.2 million, $4.2 million, $4.2 million, $2.1 million, and $1.3 million for 1999, 2000, 2001, 2002, 2003, and thereafter. The Company's total payments under such leases was $3.0 million for the 1999 Nine Month Period. The Company's $5.0 million revolving bank credit line terminated on June 30, 1999. At that date the Company had no outstanding borrowings. The Company believes that current cash and cash equivalents will be sufficient to fund the Company's operations for the near term. There can be no assurance that additional capital which may be required to support further revenue growth will be available or that any such additional capital will be available on reasonable terms, if at all, at such time as required by the Company. EFFECT OF "YEAR 2000" ISSUES. The "Year 2000" problem is pervasive and complex, as virtually every computer operation will be affected in some way by the rollover of the two-digit year value to "00." The issue is whether computer systems will properly recognize date sensitive information when the year changes to 2000. Systems that do not properly recognize such information (or other date changes) could generate erroneous data or fail. Pegasystems' customers rely on date-sensitive operations to calculate internal data and to service their customers. In addition, the Company also uses other companies' products as part of market offerings and for internal use; these programs may also be affected by the issue. Year 2000 readiness issues may negatively affect the purchasing patterns of existing and potential customers. Many organizations are spending significant amounts and rededicating personnel to correct or patch their current systems to achieve Year 2000 readiness. Thus, fewer funds may be available to purchase the Company's products. Also, the issue may divert customers' and potential customers' time, attention, and resources away from those projects which typically lead to purchases of products or services. The Company does not believe that there is any practical way to ascertain the extent of, and has no plans to address problems associated with, any such reduction in purchasing resources of its customers. Any such reduction could, however, result in a material adverse effect on the Company's business, operating results and financial condition. Pegasystems has designed and tested the most current versions of its products to be Year 2000 compliant. However, some customers are using earlier product versions, which are not necessarily Year 2000 compliant. To address this issue, the Company has advised users of earlier product versions of such noncompliance and solicited customer feedback with respect to their Year 2000 testing results. The Company has responded to known Year 2000 problems experienced by users of earlier product versions with appropriate upgrades and patches. The Company has also provided to all of its customers a report on known Year 2000 problems relating to the Company's products and possible solutions to those problems. In addition, the Company's products are generally integrated with the systems and products of its customers developed by other vendors. Year 2000 problems in these systems and products might significantly limit the ability of the Company's customers to realize the intended benefit offered by the Company's products. The Company may in the future be subject to claims based on Year 2000 problems in others' products or issues arising from the integration of multiple products within an overall system. Although the Company has not been involved in any litigation or proceeding to date involving its products or services related to Year 2000 issues, there can be no assurance that the Company will not in the future be required to defend its products or services or to negotiate resolutions of claims based on Year 2000 issues. The costs of defending and resolving Year 2000-related disputes, and any liabilities of the Company for FORM 10-Q PAGE 13 OF 20 Year 2000-related damages, including consequential damages, could have a material adverse effect on the Company business, operating results and financial condition. The Company also relies on certain computer technology and software that it licenses from third parties, including software that is integrated with the Company's products. These programs may also present Year 2000 problems. Although the Company has not experienced any significant product claims to date, there can be no assurance that unanticipated errors or defects will not result in product liability or other claims in the future. Failure of third-party software comprising any part of the Company's systems to operate properly with regard to Year 2000 and thereafter could require the Company to incur unanticipated expenses to address associated problems, which could have a material adverse effect on the Company's business, operating results and financial condition. The Company has adopted standard industry practices to prepare for the effect of the upcoming date change on internal data and information technology systems (such as communications, development, accounting, billing, and other systems). The Company's Year 2000 internal readiness program primarily covers: taking inventory of hardware, software and embedded systems, assessing business and customer satisfaction risks associated with such systems, creating action plans to address known risks, executing and monitoring action plans, and contingency planning. Pegasystems has completed its Year 2000 readiness preparations with respect to core business systems and all systems are considered ready. Although the Company does not believe that it will incur any material costs or experience material disruptions in its business associated with preparing its internal systems for the year 2000, there can be no assurances that the Company will not experience serious unanticipated negative consequences and/or material costs caused by undetected errors or defects in the technology used in its internal system. The most reasonably likely worst case scenarios would include: (i) corruption of data contained in internal information systems, (ii) hardware failure, and (iii) the failure of infrastructure services provided by government agencies and other third parties (e.g., electricity, phone service, water transport, Internet services, etc.). The Company has completed contingency planning for all its internal systems. These contingency plans have included, among other things, manual "work-arounds" for software and hardware failure, as well as the substitution of systems where necessary. ADOPTION OF THE EURO A new currency, "EURO", was introduced in certain Economic and Monetary Union ("EMU") countries. It is expected that by 2002 (at the latest) all participating EMU countries will use the EURO as their single currency. As a result, software used by many companies headquartered or maintaining a subsidiary in a participating EMU country is expected to be EURO-enabled. In less than four years, all companies headquartered or maintaining a subsidiary in an EMU country will need to be EURO-enabled. These changes will change budgetary, accounting and fiscal systems in companies and public administration, and require the simultaneous handling of parallel currencies and conversion of legacy data. These requirements (and the fact that the final rules and regulations are not yet available) may curb market demand for the Company's products because the budgets and priorities of our customers and prospective customers may change. The Company is monitoring the rules and regulations as they become known in order to make any changes to its software products that the Company deems necessary to comply with such rules and regulations. Although the Company believes that its most recent products address these requirements, there can be no assurance that, once the final rules and regulations are completed, the Company's software will contain all of the necessary changes or meet all of FORM 10-Q PAGE 14 OF 20 the EURO requirements. Any inability to comply with the EURO requirements could have an adverse effect on the Company's business, operating results and financial condition. INFLATION Inflation has not had a significant impact on the Company's operating results to date, and the Company does not expect it to have a significant impact in the future. The Company's license and maintenance fees are typically subject to annual increases based on recognized inflation indexes. CERTAIN STATEMENTS FOR PURPOSES OF THE "SAFE HARBOR" PROVISIONS OF THE PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995 The Company, desiring to avail itself of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995, wishes to caution readers that the following important factors, among others, in some cases have caused and in the future could cause the Company's actual results to differ materially from those expressed in forward-looking statements made by or on behalf of the Company in filings with the Securities and Exchange Commission, press releases or oral statements. Words such as "expects," "may," "anticipates," "intends," "seeks", "would," "will," "plans," "believes," "estimates," "should," and similar words and expressions are intended to identify such forward-looking statements. These statements are based on estimates, projections, beliefs, and assumptions of the Company and its management, and are not guarantees of future performance. The Company believes that its cash balances and anticipated future cash flows will be sufficient to fund operations for the immediate term. The Company can make no assurances that measures taken to date or to be taken in the future will be sufficient to stem losses or that future financing will be available to the Company on satisfactory terms. A transition from existing term licenses to prepaid extended term licenses may significantly reduce the predictability of revenue since historically the Company has recognized revenue from software license renewals, and the change to a prepaid extended term license model will obviate such renewals. The Company faces litigation. Negative publicity resulting from its delayed SEC filings and its restatement of prior period financial statements has made sales more difficult to close. The Company is presently a defendant in two private securities litigation matters. Although the Company intends to defend these actions vigorously, no assurance can be given as to the outcomes. It is possible that the Company may be required to pay substantial damages or settlement costs which could have a material adverse effect on the Company's financial position or results of operation. In addition, regardless of the outcome of any of these actions, it is likely that the Company will incur substantial defense costs and that such actions will cause a diversion of management time and attention. The Company's delays in SEC filings and adjustments made to previously published financial statements have resulted in negative publicity for the Company. Such events and related publicity have adversely affected demand for the Company's products and services. The Company's stock price has been volatile. Quarterly results have and are likely to fluctuate significantly. The market price of Pegasystems' Common Stock has been and may continue to be highly volatile. Factors that are difficult to predict, such as quarterly revenues and operating results, statements and ratings by financial analysts and overall market performance, will have a significant effect on the price for shares of Pegasystems' Common Stock. Revenues and operating results have varied considerably in the past from period to period and are likely to vary considerably in the future. Product development and other expenses are planned anticipating future revenue. If revenue falls below expectations, financial performance is likely to be adversely affected because only a small portion of expenses vary with revenue. As a result, period-to-period comparisons of operating results are not necessarily meaningful and should not be relied upon to predict future performance. The timing of license revenues is related to the completion of implementation services and product acceptance by the customer, the timing of which has been difficult to predict accurately. There can be no assurance that Pegasystems will be profitable on an annual or quarterly basis or that earnings or revenues will meet analysts' expectations. Fluctuations may be particularly pronounced because a significant portion of revenues in any quarter is attributable to product acceptance or license renewal by a relatively small number of customers. Fluctuations also reflect a policy of recognizing license fee revenue upon product acceptance or license renewal in an amount equal to the present value of the total committed license payment due during the term. Customers generally do PAGE 15 of 20 not accept products until the end of a lengthy sales cycle and an implementation period, typically ranging from one to six months but in some cases significantly longer. Risks over which the Company has little or no control, including customers' budgets, staffing allocation, and internal authorization reviews, can significantly affect the sales and acceptance cycles. Changes dictated by customers may delay product implementation and revenue recognition. The Company's business and financial and operating results has experienced and may continue to experience significant seasonality. The Company will need to develop new products, evolve existing ones, and adapt to technological change. Technological developments, customer requirements, programming languages and industry standards change frequently in the Company's markets. As a result, success in current markets and new markets will depend upon the Company's ability to enhance current products, to develop and introduce new products that meet customer needs, keep pace with technological changes, respond to competitive products, and achieve market acceptance. Product development requires substantial investments for research, refinement and testing. There can be no assurance that the Company will have sufficient resources to make necessary product development investments. Pegasystems may experience difficulties that will delay or prevent the successful development, introduction or implementation of new or enhanced products. Inability to introduce or implement new or enhanced products in a timely manner would adversely affect future financial performance. The Company's products are complex and may contain errors. Errors in products will require the Company to ship corrected products to customers. Errors in products could cause the loss of or delay in market acceptance or sales and revenue, the diversion of development resources, injury to the Company's reputation, or increased service and warranty costs which would have an adverse effect on financial performance. The Company has historically sold to the financial services market. This market is consolidating rapidly, and faces uncertainty due to many other factors. The Company has historically derived a significant portion of its revenue from customers in the financial services market, and its future growth depends, in part, upon increased sales to this market. Competitive pressures, industry consolidation, decreasing operating margins within this industry, currency fluctuations, geographic expansion and deregulation affect the financial condition of the Company's customers and their willingness to pay. In addition, customers' purchasing patterns are somewhat discretionary. As a result, some or all of the factors listed above may adversely affect the demand by customers. The financial services market is undergoing intense domestic and international consolidation. In recent years, several customers have been merged or consolidated. Future mergers or consolidations may cause a decline in revenues and adversely affect the Company's future financial performance. The Company's growth strategy requires expansion into new vertical markets. The results of this strategy are uncertain. A critical part of the Company's growth strategy is to continue selling products to markets other than financial services, such as insurance, telecommunications, and health care. The Company will need to hire additional personnel with expertise in these other markets and otherwise invest in people and technologies to facilitate this expansion. Deterioration in economic or market conditions generally may also adversely affect the demand by customers in these other markets. There can be no assurance that the Company will continue to be successful in selling products to these other markets or in continuing to attract and retain personnel with the necessary industry expertise. Inability to effectively penetrate these other markets could have an adverse effect on future financial performance. If existing customers do not renew, the Company's financial results may suffer. A significant portion of total revenue has been attributable to license renewals. While historically a substantial majority have been renewed, there can be no assurance that a substantial majority of customers will continue to renew expiring licenses. A decrease in license renewals absent offsetting revenue from other sources would have a material adverse effect on future financial performance. In addition, possible transition to a prepaid extended term license may have a material adverse impact on the amount of license renewal revenues in future periods. The Company depends on certain key personnel, and must be able to attract and retain qualified personnel in the future. The business is dependent on a number of key, highly skilled technical, managerial, consulting, sales and marketing personnel, including Mr. Trefler, the Company's former President and Chief Executive Officer. The loss of key personnel could adversely affect financial performance. No employee is party to an employment contract with Pegasystems, although each is typically subject to a non-disclosure and non-competition agreement. The Company does not have any significant key-man life insurance on any officers or PAGE 16 OF 20 employees and does not plan to put any in place. The Company's success will depend in large part on the ability to hire and retain qualified personnel. The number of potential employees who have the extensive knowledge of computer hardware and operating systems needed to develop, sell and maintain our products is limited, and competition for their services is intense. Competition for qualified and effective sales personnel is intense, and there can be no assurance that the Company will be able to attract and retain such personnel. If the Company is unable to do so, the Company's business, operating results, and financial condition could be materially and adversely affected. The market for the Company's offerings is increasingly and intensely competitive, rapidly changing, and highly fragmented. The market for customer relationship management software and related consulting and training services is intensely competitive and highly fragmented. The Company currently encounters significant competition from internal information systems departments of potential or existing customers that develop custom software. It also competes with companies that target the customer interaction and workflow markets and professional services organizations that develop custom software in conjunction with rendering consulting services. Competition for market share and pressure to reduce prices and make sales concessions are likely to increase. Many competitors have far greater resources and may be able to respond more quickly and efficiently to new or emerging technologies, programming languages or standards or to changes in customer requirements or preferences. Competitors may also be able to devote greater managerial and financial resources to develop, promote and distribute products and provide related consulting and training services. There can be no assurance that the Company will be able to compete successfully against current or future competitors or that the competitive pressures faced by the Company will not materially and adversely affect its business, operating results, and financial condition. The Company must manage increased business complexity and growth effectively. The business has grown in size, geographic scope and complexity and product offerings and the customer base have expanded. This growth and expansion have placed, and are expected to continue to place, a significant strain on management, operations and capital needs. Continued growth will require the Company to hire, train and retrain many employees in the United States and abroad, particularly additional sales and financial personnel. The Company will also need to enhance its financial and managerial controls and reporting systems. There can be no assurance that the Company will attract and retain the personnel necessary to meet our business challenges. Failure to manage growth effectively may adversely affect future financial performance. The Company will have to attract and retain effective sales personnel. Competition for qualified sales personnel is intense, and there can be no assurance that the Company will be able to attract and retain such personnel. If the Company is unable to attract and retain effective sales personnel on a timely basis, the Company's business, operating results, and financial condition could be materially and adversely affected. "Year 2000" issues may affect the Company's operations, demand for its offerings, and future results. The "Year 2000" problem is pervasive and complex and is discussed in Management's Discussion and Analysis of Financial Condition and Results of Operations. Year 2000 issues could have an adverse effect on Pegasystems in a number of ways. Pegasystems' customers rely on date-sensitive operations to calculate internal data and to service their customers. There can be no assurance that the Company's products will not contain errors or defects affecting Year 2000 problems or that litigation involving Pegasystems will not arise out of such problems. In addition, the Company also uses other companies' products as part of market offerings and for internal use; these programs may also be affected. As a result of efforts to correct or patch their current systems, customers may have fewer funds available to purchase the Company's products. Also, the Y2K issue may divert current and potential customers' time, attention and resources away from those projects which typically lead to purchases of the Company's products or services. The Company relies on certain third party relationships. The Company has a number of relationships with third parties that are significant to sales, marketing and support activities and product development efforts. The Company relies on relational database management system applications and development tool vendors, software and hardware vendors, and consultants to provide marketing and sales opportunities for the direct sales force and to strengthen the Company's products through the use of industry-standard tools and utilities. The Company has also recently begun establishing relationships with third parties that will distribute its products. In particular, the Company relies on its relationship with First Data Corporation for the distribution of products to the credit card and mutual fund markets. There can be no assurance that these PAGE 17 OF 20 companies, most of which have significantly greater financial and marketing resources, will not develop or market products that compete with those of the Company in the future or will not otherwise end their relationships with or support of the Company. The Company may face product liability and warranty claims. The Company's license agreements typically contain provisions intended to limit the nature and extent of the Company's risk of product liability and warranty claims. There is a risk that a court might interpret these terms in a limited way or could hold part or all of these terms to be unenforceable. Also, there is a risk that these contract terms might not bind a party other than the direct customer. Furthermore, some of the Company's licenses with its customers are governed by non-U.S. law, and there is a risk that foreign law might give the Company less or different protection. Although the Company has not experienced any material product liability claims to date, a product liability suit or action claiming a breach of warranty, whether or not meritorious, could result in substantial costs and a diversion of management's attention and the Company's resources. The EURO's adoption imposes product and market risks. A new currency, the "EURO", was introduced in certain Economic and Monetary Union ("EMU") countries in early 1999. It is expected that by 2002 (at the latest) all participating EMU countries will use the EURO as their single currency. As a result, software used by many companies headquartered or maintaining a subsidiary in a participating EMU country is expected to be EURO-enabled. In less than four years, all 13 companies headquartered or maintaining a subsidiary in an EMU country will need to be EURO-enabled. These changes will change budgetary, accounting and fiscal systems in companies and public administration, and require the simultaneous handling of parallel currencies and conversion of legacy data. These requirements (and the fact that the final rules and regulations are not yet available) may curb market demand for the Company's products because the budgets and priorities of our customers and prospective customers may change. The Company is monitoring the rules and regulations as they become known in order to make any changes to its software products that the Company deems necessary to comply with such rules and regulations. Although the Company believes that its most recent products address these requirements, there can be no assurance that, once the final rules and regulations are completed, the Company's software will contain all of the necessary changes or meet all of the EURO requirements. Any inability to comply with the EURO requirements could have an adverse effect on the Company's business, operating results and financial condition. The Company faces risks from operations and customers based outside of the U.S. Sales to customers headquartered outside of the United States represented approximately 22.6%, 16.5%, and 17.7% of the Company's total revenue in 1998, 1997, and 1996, respectively. The Company, in part through its wholly-owned subsidiaries based in the United Kingdom and in Australia, markets products and renders consulting and training services to customers based in Canada, the United Kingdom, France, Switzerland, Ireland, Luxembourg, Mexico, Sweden, Australia, Austria, and Singapore. The Company has established offices in continental Europe and in Australia. The Company believes that its continued growth will necessitate expanded international operations requiring a diversion of managerial attention and financial resources. The Company anticipates hiring additional personnel to accommodate international growth, and the Company may also enter into agreements with local distributors, representatives, or resellers. If the Company is unable to do one or more of these things in a timely manner, the Company's growth, if any, in its foreign operations will be restricted, and the Company's business, operating results, and financial condition could be materially and adversely affected. In addition, there can be no assurance that the Company will be able to maintain or increase international market demand for its products. Most of the Company's international sales are denominated in U.S. dollars. Accordingly, any appreciation of the value of the U.S. dollar relative to the currencies of those countries in which the Company distributes its products may place the Company at a competitive disadvantage by effectively making its products more expensive as compared to those of its competitors. Additional risks inherent in the Company's international business activities generally include unexpected changes in regulatory requirements, increased tariffs and other trade barriers, the costs of localizing products for local markets and complying with local business customs, longer accounts receivable patterns and difficulties in collecting foreign accounts receivable, difficulties in enforcing contractual and intellectual property rights, heightened risks of political and economic instability, the possibility of PAGE 18 OF 20 nationalization or expropriation of industries or properties, difficulties in managing international operations, potentially adverse tax consequences (including restrictions on repatriating earnings and the threat of "double taxation"), enhanced accounting and internal control expenses, and the burden of complying with a wide variety of foreign laws. There can be no assurance that one or more of these factors will not have a material adverse effect on the Company's foreign operations, and, consequentially, the Company's business, operating results, and financial condition. The Company faces risks related to intellectual property claims or appropriation of its intellectual property rights. The Company relies primarily on a combination of copyright, trademark and trade secrets laws, as well as confidentiality agreements to protect its proprietary rights. In October 1998, the Company was granted a patent by the United States Patent and Trademark Office relating to the architecture of the Company's systems. There can be no assurance that such patent will not be invalidated or circumvented or that rights granted thereunder or the description contained therein will provide competitive advantages to the Company's competitors or others. Moreover, despite the Company's efforts to protect its proprietary rights, unauthorized parties may attempt to copy aspects of the Company's products or to obtain the use of information that the Company regards as proprietary. In addition, the laws of some foreign countries do not protect the Company's proprietary rights to as great an extent as do the laws of the United States. There can be no assurance that the Company's means of protecting its proprietary rights will be adequate or that the Company's competitors will not independently develop similar technology. The Company is not aware that any of its products infringe the proprietary rights of third parties. There can be no assurance, however, that third parties will not claim infringement by the Company with respect to current or future products. The Company expects that software product developers will increasingly be subject to infringement claims as the number of products and competitors in the Company's industry segment grows and the functionality of products in different industry segments overlaps. Any such claims, with or without merit, could be time-consuming, result in costly litigation, cause product shipment delays, or require the Company to enter into royalty or licensing agreements. Such royalty or licensing agreements, if required, may not be available on terms acceptable to the Company or at all, which could have a material adverse effect upon the Company's business, operating results, and financial condition. From time to time, the Company licenses software from third parties for use with its products. The Company believes that no such license agreement to which it is presently a party is material and that if any such license agreement were to terminate for any reason, the Company would be able to obtain a license or otherwise acquire other comparable technology or software on terms and on a timetable that would not be materially adverse to the Company. FORM 10-Q PAGE 19 OF 20 PEGASYSTEMS INC. ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Reference is made to Part II, Item 7A, "Quantitative and Qualitative Disclosures about Market Risk," in the Company's Annual Report on Form 10-K/A for the year ended December 31, 1998. PART II - OTHER INFORMATION: Item 1. Legal Proceedings Information concerning lawsuits brought against Pegasystems is discussed in Note E of the Notes to Consolidated Financial Statements, and is incorporated herein and made a part hereof. Item 2. Changes in Securities and Use of Proceeds None. Item 3. Defaults upon Senior Securities Not applicable. Item 4. Submission of Matters to a Vote of Security Holders None Item 5. Other Information None Item 6. Exhibits and Reports on Form 8-K (a) Exhibits: 27.1 Financial Data Schedule. 10.1 Letter Agreement dated September 1, 1999 between the Company and Steven F. Kaplan FORM 10-Q PAGE 20 OF 20 PEGASYSTEMS INC. SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. PEGASYSTEMS INC. Date: November 12, 1999 /s/ James P. O'Halloran --------------------------------------------- James P. O'Halloran Treasurer and Chief Financial Officer (principal financial officer and chief accounting officer)