UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                    FORM 10-Q

(Mark One)

|X|   QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
      EXCHANGE ACT OF 1934

                  For the quarterly period ended March 31, 2004

                                       or

|_|   TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
      EXCHANGE ACT OF 1934

For the transition period from __________________ to _________________

                         Commission File Number 1-15781

                          BERKSHIRE HILLS BANCORP, INC.
             (Exact name of registrant as specified in its charter)

Delaware                                                              04-3510455
(State or other jurisdiction                                    (I.R.S. Employer
of incorporation or organization)                            Identification No.)

24 North Street, Pittsfield, Massachusetts                                 01201
(Address of principal executive offices)                               Zip Code)

                                 (413) 443-5601
               (Registrant telephone number, including area code)

                                 Not Applicable
              (Former name, former address and former fiscal year,
                          if changed since last report)

      Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days. Yes |X| No |_|

      Indicate by check mark whether the registrant is an accelerated filer (as
defined in Rule 12b-2 of the Exchange Act). Yes |X| No |_|

      The Registrant had 5,932,961 shares of common stock, par value $0.01 per
share, outstanding as of April 30, 2004.




                          BERKSHIRE HILLS BANCORP, INC.
                                    FORM 10-Q

                                      INDEX

                                                                            Page
                                                                            ----
PART I.    FINANCIAL INFORMATION

Item 1.  Consolidated Financial Statements (unaudited)

           Consolidated Balance Sheets as of
           March 31, 2004 and December 31, 2003                               1

           Consolidated Statements of Income for the Three
           Months Ended March 31, 2004 and 2003                               2

           Consolidated Statements of Changes in Stockholders' Equity
           for the Three Months Ended March 31, 2004 and 2003                 3

           Consolidated Statements of Cash Flows for the
           Three Months Ended March 31, 2004 and 2003                         4

           Notes to Consolidated Financial Statements                         6

Item 2.  Management's Discussion and Analysis of Financial                    9
         Condition and Results of Operations

Item 3.  Qualitative and Quantitative Disclosures About Market Risk          16

Item 4.  Controls and Procedures                                             18


PART II:   OTHER INFORMATION

Item 1.  Legal Proceedings                                                   19
Item 2.  Changes in Securities, Use of Proceeds and Issuer Purchases
           of Equity Securities                                              19
Item 3.  Defaults Upon Senior Securities                                     19
Item 4.  Submission of Matters to a Vote of Security Holders                 19
Item 5.  Other Information                                                   19
Item 6.  Exhibits and Reports on Form 8-K                                    19

Signatures                                                                   21




                          PART 1. FINANCIAL INFORMATION

ITEM 1. CONSOLIDATED FINANCIAL STATEMENTS.

                 BERKSHIRE HILLS BANCORP, INC. AND SUBSIDIARIES
                           CONSOLIDATED BALANCE SHEETS
                                    Unaudited



                                                                                        March 31,      December 31,
                                                                                          2004            2003
                                                                                       -----------     ------------
                                                                                             (In thousands)
                                                                                                 
Assets:
Cash and due from banks                                                                $    14,273     $    15,583
Short-term investments                                                                         194           1,859
                                                                                       -----------     -----------
          Total cash and cash equivalents                                                   14,467          17,442
Securities available-for-sale, at fair value                                               395,443         307,425
Securities held-to-maturity, at amortized cost                                              33,790          36,903
Federal Home Loan Bank stock, at cost                                                       15,055          12,923
Savings Bank Life Insurance stock, at cost                                                   2,043           2,043
Loans held for sale                                                                            356              --
Loans                                                                                      761,546         792,227
Allowance for loan losses                                                                   (8,952)         (8,969)
                                                                                       -----------     -----------
          Net loans                                                                        752,594         783,258
Premises and equipment, net                                                                 12,967          12,626
Foreclosed real estate, net                                                                     25              --
Accrued interest receivable                                                                  5,437           5,080
Goodwill and other intangibles                                                              10,182          10,233
Net deferred tax assets                                                                        546           1,725
Bank owned life insurance                                                                    7,817           7,721
Due from broker                                                                                 --           7,089
Other assets                                                                                12,775          14,080
                                                                                       -----------     -----------
               Total assets                                                            $ 1,263,497     $ 1,218,548
                                                                                       ===========     ===========
Liabilities:
Deposits                                                                                   829,828         830,244
Federal Home Loan Bank advances                                                            299,100         251,465
Loans sold with recourse                                                                       382             473
Due to broker                                                                                   --           5,646
Accrued expenses and other liabilities                                                       4,275           5,293
                                                                                       -----------     -----------
               Total liabilities                                                         1,133,585       1,093,121
                                                                                       -----------     -----------
Minority interests                                                                           2,076           2,252
                                                                                       -----------     -----------
Stockholders' equity:
    Preferred stock ($.01 par value; 1,000,000 shares
        authorized; no shares issued and outstanding)                                           --              --
    Common stock ($.01 par value; 26,000,000 shares authorized; and 7,673,761
        shares issued at March 31, 2004 and December 31, 2003; shares
        outstanding 5,935,061 at March 31, 2004 and 5,903,082 at December 31, 2003)             77              77
    Additional paid-in capital                                                              76,571          75,764
    Unearned compensation                                                                   (8,669)         (8,507)
    Retained earnings                                                                       88,212          86,276
    Accumulated other comprehensive income                                                   7,393           5,559
    Treasury stock, at cost (1,738,700 shares at March 31, 2004
        and 1,770,679 shares at December 31, 2003)                                         (35,748)        (35,994)
                                                                                       -----------     -----------
               Total stockholders' equity                                                  127,836         123,175
                                                                                       -----------     -----------
               Total liabilities and stockholders' equity                              $ 1,263,497     $ 1,218,548
                                                                                       ===========     ===========


See accompanying notes to unaudited consolidated financial statements.


                                       1


                 BERKSHIRE HILLS BANCORP, INC. AND SUBSIDIARIES
                        CONSOLIDATED STATEMENTS OF INCOME
                                    Unaudited



                                                                 Three Months Ended
                                                                      March 31,
                                                                      ---------
                                                               2004               2003
                                                             --------           --------
                                                         (In thousands, except per share data)
                                                                          
Interest and dividend income:
    Bond interest                                            $  3,838           $  1,572
    Stock dividends                                               397                263
    Short-term investment interest                                 16                 84
    Loan interest                                              10,736             11,982
                                                             --------           --------
Total interest and dividend income                             14,987             13,901
                                                             --------           --------
Interest expense:
    Interest on deposits                                        3,086              3,758
    Interest on FHLB advances and other borrowings              1,740              1,063
                                                             --------           --------
Total interest expense                                          4,826              4,821
                                                             --------           --------
Net interest income:                                           10,161              9,080
Provision for loan losses                                         350                325
                                                             --------           --------
Net interest income, after provision for loan losses            9,811              8,755

Noninterest income:
    Customer service fees                                         524                556
    Trust department fees                                         577                436
    Loan fees                                                      79                 48
    Gain on sale of securities, net                               325                840
    Gain on sale of loans, net                                     90                 --
    License maintenance, processing and sales fees              1,442              1,621
    Other income                                                  280                 60
                                                             --------           --------
               Total noninterest income                         3,317              3,561
                                                             --------           --------
Operating expenses:
    Salaries and benefits                                       5,909              5,286
    Occupancy and equipment                                     1,424              1,381
    Marketing and advertising                                     157                103
    Data processing                                               295                221
    Professional services                                         480                248
    Office supplies                                               161                206
    Foreclosed real estate and other loans, net                    83                121
    Amortization of other intangibles                              51                 51
    Minority interests                                           (176)               (98)
    Other general and administrative expenses                     887              1,132
                                                             --------           --------
               Total operating expenses                         9,271              8,651
                                                             --------           --------
Income before taxes                                             3,857              3,665
    Provision for income taxes                                  1,234              1,843
                                                             --------           --------
              Net income                                     $  2,623           $  1,822
                                                             ========           ========
Earnings per share:
    Basic                                                    $   0.50           $   0.34
    Diluted                                                  $   0.46           $   0.32

Weighted average shares outstanding:
    Basic                                                       5,285              5,357
    Diluted                                                     5,757              5,731


See accompanying notes to unaudited consolidated financial statements.


                                       2


                 BERKSHIRE HILLS BANCORP, INC. AND SUBSIDIARIES
           CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY
               FOR THE THREE MONTHS ENDED MARCH 31, 2004 AND 2003
                                    Unaudited



                                                                                               Accumulated
                                                         Additional                              Other
                                               Common     Paid-in    Unearned      Retained   Comprehensive  Treasury
                                               Stock      Capital   Compensation   Earnings      Income        Stock        Total
                                             ---------   ---------   ---------     ---------    ---------    ---------    ---------
                                                                                (In thousands)
                                                                                                     
Balance at December 31, 2003                 $      77   $  75,764   $  (8,507)    $  86,276    $   5,559    $ (35,994)   $ 123,175
                                                                                                                          ---------
Comprehensive income:
    Net income                                      --          --          --         2,623           --           --        2,623
    Change in net unrealized gain on
        securities available-for-sale, net
        of reclassification adjustment and
        tax effects                                 --          --          --            --        1,834           --        1,834
                                                                                                                          ---------
            Total comprehensive income                                                                                        4,457
                                                                                                                          ---------
Cash dividends paid ($0.12 per share)               --          --          --          (657)          --           --         (657)

Treasury stock purchased                            --          --          --            --           --         (508)        (508)

Treasury stock released                             --         358          --            --           --          238          596

Reissuance of Treasury stock under                  --          --          --           (30)          --          516          486
Stock Option Plan (29,013 shares)

Change in unearned compensation - MRP               --         219        (281)           --           --           --          (62)

Change in unearned compensation - ESOP              --         230         119            --           --           --          349
                                             ---------   ---------   ---------     ---------    ---------    ---------    ---------
Balance at March 31, 2004                    $      77   $  76,571   $  (8,669)    $  88,212    $   7,393    $ (35,748)   $ 127,836
                                             =========   =========   =========     =========    =========    =========    =========

Balance at December 31, 2002                 $      77   $  74,632   $  (9,535)    $  80,011    $   5,542    $ (30,158)   $ 120,569
                                                                                                                          ---------
Comprehensive income:
    Net income                                      --          --          --         1,822           --           --        1,822
    Change in net unrealized gain on
        securities available-for-sale, net
        of reclassification adjustment and
        tax effects                                 --          --          --            --         (592)          --         (592)
                                                                                                                          ---------
            Total comprehensive income                                                                                        1,230
                                                                                                                          ---------
Cash dividends paid ($0.12 per share)               --          --          --          (674)          --           --         (674)

Treasury stock purchased                            --          --          --            --           --       (3,341)      (3,341)

Treasury stock released                             --          --          --           (30)          --          532          502

Change in unearned compensation - MRP               --         570        (246)           --           --           --          324

Change in unearned compensation - ESOP              --         100         119            --           --           --          219
                                             ---------   ---------   ---------     ---------    ---------    ---------    ---------
Balance at March 31, 2003                    $      77   $  75,302   $  (9,662)    $  81,129    $   4,950    $ (32,967)   $ 118,829
                                             =========   =========   =========     =========    =========    =========    =========


See accompanying notes to unaudited consolidated financial statements.


                                       3


                 BERKSHIRE HILLS BANCORP, INC. AND SUBSIDIARIES
                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                    Unaudited



                                                                          Three Months Ended
                                                                               March 31,
                                                                        ----------------------
                                                                          2004         2003
                                                                        ---------    ---------
                                                                            (In thousands)
                                                                               
Cash flows from operating activities:
  Net income                                                            $   2,623    $   1,822
  Adjustments to reconcile net income to net cash provided by
    operating activities:
        Provision for loan losses                                             350          325
        Net amortizaton of securities                                         264          523
        Depreciation and amortization expense                                 513          552
        Amortization of other intangibles                                      51           51
        Management Awards Plan Expense                                        320          256
        Employee Stock Ownership Plan Expense                                 349          219
        Increase in cash surrender value of Bank Owned Life Insurance         (96)          --
        Gain on sales and dispositions of securities, net                    (325)        (840)
        (Gain) on sale of loans, net                                          (90)          --
        Loss on sale/write-down of foreclosed real estate, net                 --           44
        Deferred tax provision                                                 --          254
        Minority interest                                                    (176)         (98)
        Changes in operating assets and liabilities:
          Accrued interest receivable and other assets                        948       (1,995)
          Accrued expenses and other liabilities                           (1,018)       5,166
                                                                        ---------    ---------
              Net cash provided by operating activities                     3,713        6,279
                                                                        ---------    ---------

Cash flows from investing activities:
  Activity in available-for-sale securities:
    Sales                                                                   3,323        8,510
    Maturities                                                             16,048       55,490
    Principal payments                                                      9,534        8,673
    Purchases                                                            (112,357)     (52,700)
  Activity in held-to-maturity securities:
    Maturities                                                              3,225        6,000
    Principal payments                                                      2,039       12,790
    Purchases                                                              (2,200)     (30,585)
  Purchase of Federal Home Loan Bank stock                                 (2,132)          --
  Loan originations, net of principal payments                            (16,340)     (67,159)
  Proceeds from sale of loans from portfolio                               46,363           --
  Additions to banking premises and equipment                                (854)        (392)
  Proceeds from sale of foreclosed real estate                                 --        1,456
  Purchase of common stock in connection with stock awards plan               214           68
                                                                        ---------    ---------
       Net cash used by investing activities                              (53,137)     (57,849)
                                                                        ---------    ---------


                                   (continued)


                                       4


                 BERKSHIRE HILLS BANCORP, INC. AND SUBSIDIARIES
                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                   (concluded)
                                    Unaudited



                                                                                     Three Months Ended
                                                                                          March 31,
                                                                                   ----------------------
                                                                                      2004         2003
                                                                                   ---------    ---------
                                                                                        (In thousands)
                                                                                          
Cash flows from financing activities:
    Net (decrease) increase in deposits                                            $    (416)   $   8,760
    Net decrease in securities sold under agreements to repurchase                        --         (700)
    Proceeds from Federal Home Loan Bank advances with maturities
       in excess of three months                                                     194,500       25,000
    Repayments of Federal Home Loan Bank advances with maturities
       in excess of three months                                                    (146,865)     (21,219)
    Net decrease in loans sold with recourse                                             (91)        (236)
    Treasury stock purchased                                                            (508)      (3,341)
    Exercise of officer stock options and non-employee Director benefit programs         486          502
    Dividends                                                                           (657)        (674)
                                                                                   ---------    ---------
                  Net cash provided by financing activities                           46,449        8,092
                                                                                   ---------    ---------

Net change in cash and cash equivalents                                               (2,975)     (43,478)

Cash and cash equivalents at beginning of period                                      17,442       60,655
                                                                                   ---------    ---------

Cash and cash equivalents at end of period                                         $  14,467    $  17,177
                                                                                   =========    =========

Supplemental cash flow information:
    Interest paid on deposits                                                      $   3,083    $   3,761
    Interest paid on borrowed funds                                                    1,681        1,055
    Income taxes paid (refunded)                                                          97       (1,467)
    Transfer from loans to foreclosed real estate                                         25           --


See accompanying notes to unaudited consolidated financial statements.


                                       5


                 BERKSHIRE HILLS BANCORP, INC. AND SUBSIDIARIES
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                             March 31, 2004 and 2003
                                   (Unaudited)

Note 1. Basis of Presentation

            The consolidated interim financial statements of Berkshire Hills
Bancorp, Inc. ("Berkshire Hills" or the "Company") and its wholly owned
subsidiaries, Berkshire Bank (the "Bank"), Berkshire Hills Funding Corp., and
Berkshire Hills Technology, Inc. herein presented are intended to be read in
conjunction with the consolidated financial statements presented in the
Company's most recent Securities and Exchange Commission Form 10-K and
accompanying notes to the Consolidated Financial Statements filed by the Company
for the year ended December 31, 2003. The consolidated financial information at
March 31, 2004 and for the three month periods ended March 31, 2004 and 2003 are
derived from unaudited consolidated financial statements but, in the opinion of
management, reflect all adjustments necessary to present fairly the results for
these interim periods in accordance with accounting principles generally
accepted in the United States of America. These adjustments consist only of
normal recurring adjustments. The interim results are not necessarily indicative
of the results of operations that may be expected for the entire year.

Note 2. Commitments

            At March 31, 2004, the Company had outstanding commitments to
originate new residential and commercial loans totaling $28.5 million, which are
not reflected on the consolidated balance sheet. In addition, unadvanced funds
on home equity lines totaled $45.2 million and unadvanced commercial lines,
including unadvanced construction loan funds, totaled $74.5 million. The Company
anticipates it will have sufficient funds to meet these commitments.

Note 3. Earnings Per Share

            Basic earnings per share represents net income divided by the
weighted average number of common shares outstanding during the period. Diluted
earnings per share reflect additional common shares that would have been
outstanding if potential dilutive shares, such as stock options, had been
issued. Unallocated shares of common stock held by the Bank's employee stock
ownership plan (the "ESOP") are not included in the weighted average number of
common shares outstanding for either basic or diluted earnings per share
calculations. Earnings per share data is presented for the three months ended
March 31, 2004 and 2003, respectively.

            Basic earnings per share equaled $0.50 for the quarter ending March
31, 2004, based on 5,285,301 average shares outstanding as compared to $0.34 for
the quarter ending March 31, 2003 based on 5,356,912 average shares outstanding.
Diluted earnings per share equaled $0.46 for the quarter ending March 31, 2004,
based on 5,756,191 average shares outstanding as compared to $0.32 for the
quarter ending March 31, 2003 based on 5,731,003 average shares outstanding.

Note 4. Tangible Book Value

            The tangible book value per share of Berkshire Hills' common stock
at March 31, 2004 was $19.82, based on tangible stockholders' equity of $117.7
million and outstanding shares of 5,935,061. The tangible book value at December
31, 2003 was $19.13 based on tangible stockholders' equity of $112.9 million and
total outstanding shares of 5,903,082.

Note 5. Dividend

            On January 28 2004, the Company's Board of Directors declared a cash
dividend of $0.12 per share, which was paid on February 23, 2004, to
stockholders of record on February 9, 2004.


                                       6


Note 6. Goodwill and Other Intangibles

            Goodwill and other intangibles includes goodwill associated with the
acquisition by Berkshire Hills Technology of a majority interest in EastPoint
Technologies, LLC ("EastPoint"), a data and financial service provider for
financial institutions, as well as the Company's purchase of two branches from
another financial institution in 1991 and three branches in 1998, which are
evaluated for impairment on an annual basis. Intangible assets refer to customer
relationships acquired in association with the EastPoint purchase, which are
being amortized on a straight-line basis over three years. The carrying amount
of goodwill as of both March 31, 2004 and December 31, 2003 was $10.1 million.

      A summary of other intangible assets as of March 31, 2004 and December 31,
2003 is as follows:

                                  At March 31, 2004         At December 31, 2003
                               -----------------------   -----------------------
                                                (In thousands)
                                Gross                     Gross
                               Carrying   Accumulated    Carrying   Accumulated
                                Amount    Amortization    Amount    Amortization
                               -----------------------   -----------------------

      Customer Relationships    $   51       $  558       $  102       $  507

            The amortization expense and other intangible assets amounted to
$51,000 for the three-month periods ended March 31, 2004 and March 31, 2003. The
remaining amortization of $51,000 will be expensed by June 30, 2004.


                                       7


Note 7. Stock Compensation Plans

            Statement of Financial Accounting Standards ("SFAS") No. 123,
"Accounting for Stock-Based Compensation," encourages all entities to adopt a
fair value based method of accounting for employee stock compensation plans,
whereby compensation cost is measured at the grant date based on the value of
the award and is recognized over the service period, which is usually the
vesting period. However, it also allows an entity to continue to measure
compensation cost for those plans using the intrinsic value based method of
accounting prescribed by Accounting Principals Board Opinion No. 25, "Accounting
for Stock Issued to Employees," whereby compensation cost is the excess, if any,
of the quoted market price of the stock at the grant date (or other measurement
date) over the amount an employee must pay to acquire the stock. Stock options
issued under the Company's stock plans have no intrinsic value at the grant
date, and under Opinion No. 25, no compensation cost is recognized for them.

            At March 31, 2004 and December 31, 2003 the Company had stock plans
and has elected to continue with the accounting methodology in Opinion No. 25,
and as a result, has provided pro forma disclosures of net income and earnings
per share, as if the fair value based method of accounting has been applied. The
following table illustrates the effect on net income and earnings per share if
the Company had applied the fair value recognition provisions of SFAS No. 123 to
stock-based employee compensation.



                                                                     Quarters Ended March 31,
                                                                  ------------------------------
                                                                    2004                 2003
                                                                  ---------            ---------
                                                               (In thousands, except per share data)
                                                                                 
      Net income, as reported                                     $   2,623            $   1,822
      Deduct: Total stock-based employee compensation
            expense determined under fair value based method
            for all awards, net of related tax effects                  133                  104

                                                                  ---------            ---------
      Pro forma net income                                        $   2,490            $   1,718
                                                                  =========            =========

      Earnings per share
                 Basic - as reported                              $    0.50            $    0.34
                                                                  =========            =========
                 Basic - pro forma                                $    0.47            $    0.32
                                                                  =========            =========

                 Diluted - as reported                            $    0.46            $    0.32
                                                                  =========            =========
                 Diluted - pro forma                              $    0.43            $    0.30
                                                                  =========            =========



                                       8


ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
        OF OPERATIONS.

            The following analysis discusses changes in the financial condition
and results of operations at and for the three months ended March 31, 2004 and
2003, and should be read in conjunction with Berkshire Hills Bancorp, Inc.'s
Consolidated Financial Statements and the notes thereto, appearing in Part I,
Item 1 of this document.

Forward-Looking Statements

            This report contains forward-looking statements that are based on
assumptions and may describe future plans, strategies and expectations of
Berkshire Hills and Berkshire Bank. These forward-looking statements are
generally identified by use of the words "believe," "expect," "intend,"
"anticipate," "estimate," "project" or similar expressions. Berkshire Hills' and
Berkshire Bank's ability to predict results or the actual effect of future plans
or strategies is inherently uncertain. Factors which could have a material
adverse effect on the operations of Berkshire Hills and its subsidiaries
include, but are not limited to, changes in interest rates, national and
regional economic conditions, legislative and regulatory changes, monetary and
fiscal policies of the U.S. government, including policies of the U.S. Treasury
and the Federal Reserve Board, the quality and composition of the loan or
investment portfolios, demand for loan products, deposit flows, competition,
demand for financial services in Berkshire Hills' and Berkshire Bank's market
area, changes in real estate market values in Berkshire Hills' and Berkshire
Bank's market area, and changes in relevant accounting principles and
guidelines. These risks and uncertainties should be considered in evaluating
forward-looking statements and undue reliance should not be placed on such
statements. Except as required by applicable law or regulation, Berkshire Hills
does not undertake, and specifically disclaims any obligation, to publicly
release the result of any revisions which may be made to any forward-looking
statements to reflect events or circumstances after the date of the statements
or to reflect the occurrence of anticipated or unanticipated events.

General

            Berkshire Hills is a Delaware corporation and the holding company
for Berkshire Bank, a state-chartered savings bank headquartered in Pittsfield,
Massachusetts. Established in 1846, Berkshire Bank is one of Massachusetts'
oldest and largest independent banks. With eleven full-service branch offices
serving communities throughout Berkshire County, Berkshire Bank is the largest
banking institution based in western Massachusetts. The Bank is a
community-based financial institution that originates a variety of loan products
including real estate loans, commercial loans, and consumer loans primarily in
Berkshire County, Massachusetts and its surrounding areas. The Bank offers a
wide variety of deposit products and other investment products and financial
services, including asset management and trust services and municipal finance.
Berkshire Hills, through its wholly owned subsidiary Berkshire Hills Technology,
Inc., owns a 60.3% interest in EastPoint Technologies, LLC, a data and financial
services provider for financial institutions.

Comparison of Financial Condition at March 31, 2004 and December 31, 2003

            Total assets at March 31, 2004 were $1.26 billion, an increase of
$44.9 million, or 3.7%, from December 31, 2003. The increase in assets was
primarily due to an increase of $88.0 million, or 28.6%, in securities available
for sale, and an increase of $2.1 million, or 16.5%, in Federal Home Loan Bank
stock. These increases were largely funded by a $47.6 million increase in
Federal Home Loan Bank advances, and proceeds from the sale of loans.

Loans

            Loans decreased $30.7 million from December 31, 2003. Residential
real estate loans decreased $49.4 million during the first three months of 2004
due to the securitization of $38.7 million of one- to four-family fixed rate
mortgages and the sale of $6.5 million of one- to four-family fixed rate
mortgages. The sold loans had terms between 15 and 30 years, as the Bank
continued to reduce its exposure to loans and investments with longer
maturities. Commercial real estate, land development and construction and
multi-family loans increased $20.2 million. However, commercial loans decreased
$9.9 million as our market experienced weak demand for C&I financing during the
first three months of 2004. The automobile loan portfolio increased $6.5 million
during the first three months of 2004, as increased marketing efforts aimed at
generating high quality loans with FICO scores above 700 continue to gain
momentum. Home equity loans increased $1.9 million, or 4.2%.


                                       9




                                      At March 31, 2004     At December 31, 2003
                                     --------------------   --------------------
                                                 Percent                Percent
                                      Balance    of total    Balance    of total
                                     ---------   --------   ---------   --------
                                                (Dollars in thousands)
                                                              
Real estate loans:
  Residential one- to four-family    $ 205,578     27.00%   $ 254,939     32.17%
  Residential land development
     and construction                   10,567      1.39%      10,583      1.34%
  Commercial real estate               185,003     24.29%     166,796     21.05%
  Commercial land development
     and construction                   25,957      3.41%      24,136      3.05%
  Multi-family                          15,668      2.06%      15,514      1.96%
                                     ---------   -------    ---------   -------
      Total real estate loans          442,773     58.15%     471,968     59.57%

Commercial loans                       156,375     20.53%     166,296     20.99%

Consumer loans:
  Automobile                           110,196     14.47%     103,674     13.09%
  Home equity loans                     47,689      6.26%      45,783      5.78%
  Other                                  4,513      0.59%       4,506      0.57%
                                     ---------   -------    ---------   -------
      Total consumer loans             162,398     21.32%     153,963     19.44%

Total loans                            761,546                792,227

Less: Allowance for loan losses         (8,952)     1.18%      (8,969)     1.13%
                                     ---------              ---------
  Loans, net                         $ 752,594              $ 783,258
                                     =========              =========


Allowance for Loan Losses

            All banks that manage loan portfolios will experience losses to
varying degrees. The allowance for loan losses is the amount available to absorb
these losses and represents management's evaluation of the risks inherent in the
portfolio based on the collectibility of the loans, changing collateral values,
past loan loss history, specific borrower situations and general economic
conditions. Management continually assesses the adequacy of the allowance for
loan losses and makes monthly provisions to maintain the allowance at a level
considered adequate to cover losses in the loan portfolio. Because future events
affecting the loan portfolio cannot be predicted with complete accuracy, there
can be no assurances that management's estimates are correct and that the
existing allowance for loan losses is adequate. However, management believes
that, based on the information available on March 31, 2004, the Company's
allowance for loan losses is sufficient to cover losses inherent in the
Company's loan portfolio as of such date.

            The allowance consists of allocated, general and unallocated
components. The allocated component relates to loans that are classified as
either doubtful, substandard or special mention. For such loans that are also
classified as impaired, an allowance is established when the discounted cash
flows (or collateral value or observable market price) of the impaired loan is
lower than the carrying value of that loan. The general component covers
non-classified loans and is based on historical loss experience adjusted for
qualitative factors such as the credit history and credit quality of the
borrower, the type and geographic concentration of loans in the portfolio, and
the local economic environment. An unallocated component is maintained to cover
uncertainties that could affect management's estimate of probable losses. The
unallocated component of the allowance reflects the margin of imprecision
inherent in the underlying assumptions used in the methodologies for estimating
losses in the portfolio.

            At March 31, 2004, the allowance for loan losses totaled $9.0
million, or 1.18% of total loans outstanding and 301.21% of nonperforming loans,
as compared to $9.0 million, or 1.13% of total loans outstanding and 280.37% of
nonperforming loans at December 31, 2003. Charged-off loans totaled $628,000
during the first three months of this year as compared to $1.1 million for the
same three months last year. The improvement was almost exclusively from
indirect automobile loans, as the Bank's credit risk profile for these loans has
improved greatly since March 31, 2003. Sub-prime automobile loans at March 31,
2004 were $1.0 million, or less than one half of 1.0% of total loans, a
reduction of $16.2 million from March 31, 2003. This reduction includes the sale
of $9.9 million of sub-prime automobile loans in December 2003. Recoveries
totaled $261,000 for the first quarter of this year as compared to $827,000
experienced in the first quarter


                                       10


of 2003. In March 2003, the Bank recovered $402,000 from two previously
charged-off commercial loans.

            The following table sets forth information regarding the allowance
for loan losses for the three-month periods ended March 31, 2004 and 2003.

                                                            Three Months Ended
                                                          ----------------------
                                                          March 31,    March 31,
                                                            2004         2003
                                                          ---------    ---------
                                                          (Dollars in thousands)
      Allowance for loan losses, beginning of period      $  8,969     $ 10,308

      Charge-offs:
          Residential one- to four-family                       --           --
          Residential land development and construction         --           --
          Commercial real estate                                --           --
          Commercial land development and construction          --           --
          Multi-family                                          --           --
          Commercial                                            --            3
          Consumer (1)                                         628        1,108
                                                          --------     --------
              Total charge-offs                                628        1,111
                                                          --------     --------

      Recoveries:
          Residential one-to four-family                        --           --
          Residential land development and construction         --           --
          Commercial real estate                                --           --
          Commercial land development and construction          --           --
          Multi-family                                          --           --
          Commercial                                            96          402
          Consumer (1)                                         165          425
                                                          --------     --------
              Total recoveries                                 261          827
                                                          --------     --------

      Net charge-offs                                          367          284

      Provision                                                350          325
                                                          --------     --------

      Allowance for loan losses, end of period            $  8,952     $ 10,349
                                                          ========     ========

      Net loans charged-off to total loans                    0.05%        0.04%
      Allowance for loan losses to total loans                1.18%        1.31%
      Allowance for loan losses to nonperforming loans      301.21%      266.59%
      Recoveries to charge-offs                              41.56%       74.44%

(1)   Consists primarily of automobile loans


                                       11


Nonperforming Assets

            The following table sets forth information regarding nonperforming
assets as of March 31, 2004 and December 31, 2003.



                                                         At March 31,  At December 31,
                                                             2004           2003
                                                         ------------     --------
                                                           (Dollars in thousands)
                                                                    
      Nonaccruing loans:
          Residential one- to four-family                 $    341        $    348
          Residential land development and construction         --              --
          Commercial real estate                               484             496
          Commercial land development and construction          --              --
          Multi-family                                          --              --
          Commercial                                         1,738           1,887
          Automobile                                           395             451
          Home equity                                           --              --
          Other consumer                                        14              17
                                                          --------        --------
              Total                                          2,972           3,199

      Other real estate owned                                   25              --
                                                          --------        --------

      Total nonperforming assets                          $  2,997        $  3,199
                                                          ========        ========

      Total nonperforming loans to total loans                0.39%           0.40%

      Total nonperforming assets to total assets              0.24%           0.26%


            Generally, the Company ceases accruing interest on all loans, except
automobile loans, when principal or interest payments are 90 days or more past
due, unless management determines the principal and interest to be fully secured
and in the process of collection. Once management determines that interest is
uncollectible and ceases accruing interest on a loan, all previously accrued
interest is reversed against current interest income. With regard to automobile
loans, all delinquent automobile loans remain on accrual status until they are
120 days past due, at which time they are charged off, except for loans to
customers in bankruptcy proceedings, which are transferred to nonaccrual status.
At March 31, 2004, the Company had $90,000 in automobile loans that were 90 days
past due and still accruing as compared to $306,000 at December 31, 2003.

            Nonaccruing loans totaled $3.0 million at March 31, 2004, a decrease
of $227,000, or 7.1%, from December 31, 2003. Commercial nonaccruing loans
decreased $149,000 as collections and loan amortization were received with
little added to nonaccrual. Automobile nonaccruals decreased $56,000 from
December 31, 2003. The ratio of nonperforming loans as a percentage of total
loans decreased to 0.39% at March 31, 2004, from 0.40% at December 31, 2003. The
Bank held $25,000 in foreclosed real estate at March 31, 2004, compared to none
at December 31, 2003.

Investment Securities

            Securities, including Federal Home Loan Bank stock and Savings Bank
Life Insurance stock, totaled $446.3 million at March 31, 2004, an increase of
$87.0 million, or 24.2%, from December 31, 2003. The increase was primarily due
to the securitization of $38.7 million of the Bank's one- to four-family fixed
rate mortgages and the purchase of pass-through mortgage-backed securities with
average maturities of 3.5 years with limited risk of average life extension.
These securities were purchased to leverage the Bank's capital, while taking
advantage of a steep yield curve. The Bank sold securities totaling $3.2 million
in the current quarter for a net gain of $325,000. The net unrealized gain in
the securities portfolio increased $1.8 million to $7.4 million at March 31,
2004, which was recognized in accumulated other comprehensive income on the
consolidated statement of changes in stockholders' equity.


                                       12


Bank Owned Life Insurance ("BOLI")

            The single premium BOLI contract executed in May 2003 totaled $7.8
million at March 31, 2004, an increase of $96,000, or 1.25%, from December 31,
2003. The income earned on BOLI is recorded as an increase in the asset and
noninterest income.

Deposits

            Customers' deposits are the primary funding vehicle for the
Company's asset base. The following table sets forth the Company's deposit
stratification as of March 31, 2004 and December 31, 2003.

                                   At March 31, 2004       At December 31, 2003
                                 ----------------------   ----------------------
                                              Percent                  Percent
                                  Balance   of deposits    Balance   of deposits
                                 ---------  -----------   ---------  -----------
                                             (Dollars in thousands)
      Demand deposits            $  98,778      11.90%    $ 102,788      12.38%
      NOW accounts                  94,934      11.44%       94,606      11.39%
      Savings accounts             169,914      20.48%      171,603      20.67%
      Money market accounts        150,296      18.11%      139,897      16.85%
      Certificates of deposit      315,906      38.07%      321,350      38.71%
                                 ---------                ---------
          Total deposits         $ 829,828                $ 830,244
                                 =========                =========

            Core deposits (represented by demand, NOW, savings and money market
accounts) were $513.9 million at March 31, 2004, an increase of $5.0 million, or
1.0%, from December 31, 2003. Certificates of deposit decreased $5.4 million, or
1.7%, from December 31, 2003, as the Bank used borrowings as a lower cost
alternative to targeting the relatively higher cost certificates of deposit.

Borrowings

            Borrowings from the Federal Home Loan Bank of Boston totaled $299.1
million at March 31, 2004, a $47.6 million, or 18.9%, increase from $251.5
million at December 31, 2003. This increase represented new borrowings with
terms ranging from one month to three years. The Company had an additional
borrowing capacity of $107.7 million at the Federal Home Loan Bank of Boston at
March 31, 2004.

Stockholders' Equity

            At March 31, 2004, the Company had $127.8 million in stockholders'
equity compared to $123.2 million at December 31, 2003, an increase of $4.6
million. The increase was primarily due to an increase of $1.8 million in net
unrealized gain on securities, which was recognized in accumulated other
comprehensive income and net income of $2.6 million, offset by the payment of
cash dividends of $0.12 per common share amounting to $657,000.

Comparison of Operating Results for the Three Months Ended March 31, 2004 and
2003

            Net Interest Income. Net interest income is the largest component of
the Company's revenue stream and is the difference between the interest and
dividends earned on the loan and investment portfolios and the interest paid on
the Company's funding sources, primarily customer deposits and advances from the
Federal Home Loan Bank of Boston. Net interest income increased $1.1 million, or
11.9%, to $10.2 million as compared to March 31, 2003. The increase occurred as
an increase in earning assets more than offset a decrease in the average yield
on earning assets. Average earning assets increased $191.8 million for the three
months ended March 31, 2004, while the average yield on earning assets for the
same period decreased by 54 basis points. The yield on average earning assets
declined from 5.62% to 5.08% for the three-month period ended March 31, 2004.
Partially offsetting the decline in the yield on average earning assets was a 37
basis point decrease in the rate paid on funding liabilities from the same
period last year. As a result, the Company's net interest margin was 3.44% for
the three-month period ended March 31, 2004, compared to 3.67% for the same
period last year.

            Total interest and dividend income increased $1.1 million, or 7.8%,
for the three months ended March 31, 2004, compared to the same period last
year. Interest earned on the Company's investment portfolio increased $2.3


                                       13


million for the three months ended March 31, 2004, as higher average balances
were able to offset lower average rates earned. Loan interest declined $1.2
million, or 10.4%, this quarter compared to the same period last year, due to
the sale of higher rate sub-prime automobile loans in December 2003 and the
impact of lower market interest rates.

            An increase in average funding liabilities of $200.5 million,
coupled with the lower interest rate environment, and increases in lower cost
core deposits, resulted in an increase of $5,000 in interest expense for the
three months ended March 31, 2004, compared to the same period last year.
Interest expense on deposits fell by $672,000, or 17.9%, for the three-month
period ended March 31, 2004 compared to the same period last year, as higher
average balances were offset by lower rates paid. Interest paid on Federal Home
Loan Bank of Boston advances and other borrowings increased $677,000, or 63.7%,
for the three months ended March 31, 2004 compared to the same period last year,
consistent with the average increase of $142.6 million in borrowings from March
31, 2003.

            Provision for Loan Losses. The Company's provision for loan losses
was $350,000 for the three months ended March 31, 2004 as compared to $325,000
for the same period last year. In assessing the provision for the three months
ended March 31, 2004, management took into consideration a $16.2 million
decrease in sub-prime automobile loans from the first quarter of last year. The
Company also considered loan charge-offs, which decreased $483,000 to $628,000
for the first three months of this year compared to the same period last year.
Recoveries decreased $566,000, as compared to the quarter ended March 31, 2003,
primarily due to the recovery of two previously charged-off commercial loans in
the first quarter of 2003. Foremost in the decrease in charge-offs, were
consumer loan charge-offs which decreased $480,000, consisting mainly of
sub-prime automobile loans. Additional factors management considered were the
level of delinquent loans, which declined from 0.94% of total loans at March 31,
2003, to 0.54% at March 31, 2004, and nonaccrual loans which declined $227,000,
or 7.1%, from March 31, 2003.

            Noninterest Income. For the three months ended March 31, 2004,
noninterest income decreased $244,000, or 6.9%, compared to the same period last
year. Foremost in this decrease was the gains on the sale of securities which
decreased $515,000 for the three months ended March 31, 2004, compared to the
same period last year. Also, EastPoint's license maintenance, processing and
sales fees decreased $179,000 for the three months ended March 31, 2004 as
compared to the same period last year. Expenses for EastPoint, which are
recorded in various noninterest expense categories, were down $6,000 for the
current quarter compared to the same period last year.

            Excluding security gains and EastPoint revenues, noninterest income
increased $450,000, or 40.9%, for the three month period ended March 31, 2004
compared to the same period last year. The increase in the current quarter was
largely attributed to increases in trust department fees, gains on the sale of
loans and other income. Trust department fees increased $141,000, or 32.3%, for
the three months ended March 31, 2004, compared to the same period last year,
primarily due to revenue generated from new account relationships established in
2003. Gain on the sale of loans was $90,000 for the three-month period ended
March 31, 2004 compared to no gain on the sale of loans in the same period last
year. These gains resulted from management's decision to sell longer term fixed
rate one- to four-family family residential mortgage loans to better position
the balance sheet for a potential rise in interest rates. The increase of
$220,000 in other income for the three months ended March 31, 2004 was largely
from increases in the cash surrender value on life insurance policies due to a
$7.5 million BOLI contract executed in May 2003.

            Operating Expenses. Operating (noninterest) expense was $9.3 million
for the quarter ended March 31, 2004, a $620,000, or 7.2%, increase compared to
non-interest expense of $8.7 million for the quarter ended March 31, 2003.
Excluding an interest charge on the Bank's REIT of $44,000 in the quarter ended
March 31, 2003 and $1.8 million of expenses attributable to EastPoint occurring
in each of the quarters ended March 31, 2004 and March 31, 2003, non-interest
expense for the first quarter of 2004 was $7.5 million, an increase of $670,000,
or 9.9%, compared to $6.8 million for the first quarter of 2003. The majority of
this increase, or $413,000, was in medical insurance, employment taxes and
retirement programs. Additionally, with the implementation of the "Trusted
Solutions" advertising campaign, marketing expenses increased $54,000. An
increase in ATM and debit card usage led to data processing expense increasing
$74,000. Professional services fees increased $232,000, primarily due to
implementation of Six Sigma, a productivity improvement program, and due to the
additional costs of complying with the Sarbanes-Oxley Act. These increases were
partially offset by a reduction of $61,000 in FDIC insurance premium, reflecting
the efforts made by management to improve the Bank's risk and earnings profile.

            Income Taxes. The Company's effective tax rate was 32.0% for the
quarter ended March 31, 2004 as compared to 50.3% for the quarter ended March
31, 2003. Excluding the income tax and associated charges relating to the Bank's
REIT disallowance in March 2003, the rate would have been 36.0%. The lower
effective tax rate in the first quarter of 2004 was due in part to an increase
in securities purchased in the Bank's subsidiary securities corporations, as


                                       14


the income generated from these corporations is taxed at a lower rate. The
Company expects its effective tax rate will be approximately 32.0% to 32.5% for
the remainder of 2004, primarily due to a higher level of income from the
securities corporations.

Regulatory Capital

            The Company's capital to assets ratios for March 31, 2004 and
December 31, 2003 were 10.12% and 10.11%, respectively. The various regulatory
capital ratios for the Bank at March 31, 2004 and December 31, 2003 were as
follows:



                                                                                         FDIC Minimums
                                         At March 31, 2004   At December 31, 2003   to be Well Capitalized
                                         -----------------   --------------------   ----------------------
                                                                                   
Total capital to risk weighted assets:
    Berkshire Bank                             12.58%                12.57%                 10.00%

Tier 1 capital to risk weighted assets:

    Berkshire Bank                             11.14                 11.07                   6.00

Tier 1 capital to average assets:

    Berkshire Bank                              7.80                  7.87                   5.00


            As of March 31, 2004, Berkshire Bank met the conditions to be
classified as "well capitalized" under the regulatory framework for prompt
corrective action. To be categorized as well capitalized, an institution must
maintain minimum total risk-based, Tier 1 risk-based, and Tier 1 leverage
ratios. As part of management's revised strategy to address the overall credit
risk to the Bank, management has determined to maintain capital levels in an
amount in excess of the regulatory requirements.

Liquidity

            Liquidity is the ability to meet current and future financial
obligations of a short term nature. Berkshire Bank further defines its liquidity
requirements as the ability to respond to the needs of depositors and borrowers
as well as maintaining the flexibility to take advantage of investment
opportunities.

            Berkshire Bank's primary investing activities are: (1) originating
residential one- to four-family mortgage loans, commercial business and real
estate loans, multi-family loans, home equity loans and lines of credit and
consumer loans; and (2) investing in mortgage- and asset-backed securities, U.S.
government and agency obligations, and debt obligations. These activities are
funded primarily by principal and interest payments on loans, maturities of
securities, deposits and Federal Home Loan Bank of Boston advances. While
maturities and scheduled amortization of loans and securities are predictable
sources of funds, deposit flows and mortgage prepayments are greatly influenced
by interest rates, economic conditions and competition. Berkshire Bank closely
monitors its liquidity position on a daily basis. If the Bank requires funds
beyond its ability to generate them internally, additional sources of funds are
available through advances or a line of credit with the Federal Home Loan Bank
and through repurchase agreements with the Depositors Insurance Fund, the Bank's
excess deposit insurer, and Lehman Brothers.

            Berkshire Bank relies primarily on competitive rates, customer
service and long-standing relationships with customers to retain deposits.
Occasionally, the Bank will also offer special competitive promotions to its
customers to increase retention and promote deposit growth. Based upon the
Bank's historical experience with deposit retention, management believes that,
although it is not possible to predict future terms and conditions upon renewal,
a significant portion of such deposits will remain with the Bank. Certificates
of deposit that were scheduled to mature in one year or less from March 31, 2004
were approximately $210.0 million.

            The primary source of funding for the Company is dividend payments
from the Bank, and to a lesser extent, earnings on deposits held by the Company.
Dividend payments by the Bank have primarily been used to pay holding company
obligations, including the payment of dividends and the funding of stock
repurchase programs. The Bank's ability to pay dividends and other capital
distributions to the Company is generally limited by the Massachusetts banking
regulations and the regulations of the Federal Deposit Insurance Corporation.
Additionally, the Massachusetts Banking Commissioner and Federal Deposit
Insurance Corporation may prohibit the payment of dividends which are otherwise
permissible by regulation for safety and soundness reasons.


                                       15


ITEM 3.  QUALITATIVE AND QUANTITATIVE DISCLOSURES ABOUT MARKET RISK.

            Qualitative Aspects of Market Risk. The Bank's most significant form
of market risk is interest rate risk. The principal objectives of the Bank's
interest rate risk management are to evaluate the interest rate risk inherent in
certain balance sheet accounts, determine the level of risk appropriate given
its business strategy, operating environment, capital and liquidity requirements
and performance objectives, and manage the risk consistent with its established
policies. The Bank maintains an Asset/Liability Committee consisting of six
members of senior management and the Senior Financial Analyst, who are
responsible for reviewing the Bank's asset/liability policies and interest rate
risk position. The Asset/Liability Committee meets quarterly and reports to the
Loan and Investment Committee of the Bank and the Board of Directors. The extent
of the movement of interest rates is an uncertainty that could have a negative
impact on the earnings of the Bank.

      The Bank manages interest rate risk by:

      o     emphasizing the origination and purchase of adjustable rate loans
            and, from time to time, selling a portion of its longer-term fixed
            rate loans as market interest rate conditions dictate;

      o     securitizing a portion of the Bank's long-term, fixed rate
            mortgages;

      o     originating shorter-term commercial and consumer loans;

      o     investing in high quality liquid investment securities that provide
            adequate liquidity and flexibility to take advantage of
            opportunities that may arise from fluctuations in market interest
            rates, the overall maturity and duration of which is monitored in
            relation to the repricing of its loan and funding portfolios;

      o     promoting lower cost liability accounts such as core deposits; and

      o     using Federal Home Loan Bank advances to better structure maturities
            of its interest rate sensitive liabilities.

            For the Bank, market risk also includes price risk, primarily
security price risk. The securities portfolio had unrealized gains before taxes
of $11.5 million at March 31, 2004. Changes in this figure are reflected, net of
taxes, in accumulated other comprehensive income as a separate component of
Berkshire Hills' stockholders' equity. Since December 31, 2003, this component
has increased $1.8 million. It is not possible to predict with complete accuracy
the direction and magnitude of market value changes in the securities portfolio.
Unfavorable market conditions or other factors could cause price declines in the
securities portfolio.

            Quantitative Aspects of Market Risk. Berkshire Bank uses a
simulation model to measure the potential change in net interest income,
incorporating various assumptions regarding the shape of the yield curve, the
pricing characteristics of loans, deposits and borrowings, prepayments on loans
and securities and changes in the balance sheet mix. The model assumes the yield
curve is derived from the interpolated Treasury yield curve and that an
instantaneous increase or decrease of market interest rates would cause a
simultaneous parallel shift along the entire yield curve. Loans, deposits and
borrowings are expected to reprice at the new market rate on the contractual
review or maturity date. The Bank closely monitors its loan prepayment trends
and uses prepayment guidelines set forth by Freddie Mac, Fannie Mae and other
market sources as well as Bank generated figures where applicable. All
prepayments are assumed to roll over into new loans originated in the same loan
category at the new market rate. Berkshire Bank further assumes that its
securities' cash flows, especially its mortgage-backed securities cash flows,
are such that they will generally follow industry standards and that prepayments
will be reinvested in the same category at the prevailing market rate. Finally,
the model assumes that the balance sheet size and mix will remain relatively
unchanged throughout the next calendar year.


                                       16


            The table below sets forth, as of March 31, 2004 and December 31,
2003, estimated net interest income and the estimated changes in the Company's
net interest income for the next twelve-month period which may result given
instantaneous increases or decreaes in market interest rates of 100 and 200
basis points.

  Increase/
  (decrease)
  in market             At March 31, 2004              At December 31, 2003
interest rates   -------------------------------  ------------------------------
in basis points              Dollar     Percent               Dollar    Percent
 (rate shock)     Amount     Change     change     Amount     change    change
- ---------------  --------   --------   ---------  --------   --------  ---------

      200         $38,284   $(1,337)    (3.37)%    $37,144   $(1,757)    (4.52)%
      100          39,273      (348)    (0.88)      38,162      (739)    (1.90)
    Static         39,621        --        --       38,901        --        --
     (100)         39,584       (37)    (0.09)      39,478       577      1.48
     (200)         36,816    (2,805)    (7.08)      37,116    (1,785)    (4.59)

            In the event of a sudden and sustained decline in prevailing market
interest rates of 100 basis points, the March 31, 2004 table indicates a
decrease in net interest income of $37,000 while the December 31, 2003 table
indicates an increase of $577,000. The primary reason for this difference is
that, during the first quarter of 2004, the Bank continued its strategy of
selling and securitizing longer-term, fixed-rate residential mortgages and
emphasizing the origination of adjustable-rate commercial loans. In the event of
a sudden and sustained 200 basis point decline in market interest rates, the
March 31, 2004 table indicates a decrease of $2.8 million, more than the
decrease of $1.8 million indicated by the December 31, 2003 table, again
reflecting the Bank's strategy mentioned above.

            In the event of a sudden and sustained increase in prevailing market
interest rates of 100 and 200 basis points, the March 31, 2004 table indicates
that net interest income would decrease by $348,000 and $1.3 million,
respectively. The December 31, 2003 table indicates that a sudden and sustained
increase of 100 and 200 basis points would decrease net interest income by
$739,000 and $1.8 million, respectively. The primary reason for these decreases
in interest rate risk sensitivity are the above-mentioned Bank strategies
regarding loans and a decision by senior management to decrease the sensitivity
of rates on certificates of deposit to changes in prevailing market interest
rates.

            Computation of prospective effects of hypothetical interest rate
changes are based on a number of assumptions, including the level of market
interest rates, the degree to which certain assets and liabilities with similar
maturities or periods to repricing react to changes in market interest rates,
the expected prepayment rates on loans and investments, the degree to which
early withdrawals occur on certificates of deposit, and other deposit flows. As
a result, these computations should not be relied upon as indicative of actual
results. Further, the computations do not reflect any actions that management
may undertake in response to changes in interest rates.


                                       17


ITEM 4. CONTROLS AND PROCEDURES.

      The Company's management, including the Company's principal executive
officer and principal financial officer, have evaluated the effectiveness of the
Company's "disclosure controls and procedures," as such term is defined in Rule
13a-15(e) promulgated under the Securities Exchange Act of 1934, as amended,
(the "Exchange Act"). Based upon their evaluation, the principal executive
officer and principal financial officer concluded that, as of the end of the
period covered by this report, the Company's disclosure controls and procedures
were effective for the purpose of ensuring that the information required to be
disclosed in the reports that the Company files or submits under the Exchange
Act with the Securities and Exchange Commission (the "SEC") (1) is recorded,
processed, summarized and reported within the time periods specified in the
SEC's rules and forms, and (2) is accumulated and communicated to the Company's
management, including its principal executive and principal financial officers,
as appropriate to allow timely decisions regarding required disclosure.


                                       18


PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS.

      The Company is not involved in any legal proceedings other than routine
legal proceedings occurring in the normal course of business. Such routine
proceedings, in the aggregate, are believed by management to be immaterial to
the Company's financial condition or results of operations.

ITEM 2. CHANGES IN SECURITIES, USE OF PROCEEDS AND ISSUER PURCHASES OF EQUITY
        SECURITIES

      The following table provides certain information with regard to shares
repurchase by the Company in the first quarter of 2004.



- ------------------------------------------------------------------------------------------------
                                                                                     (d)
                                                               (c)             Maximium Number
                                                         Total Number of       (or Approximate
                          (a)               (b)         Shares (or Units)      Dollar Value) of
                      Total Number     Average price    Purchased as Part     Shares (or Units)
                       of Shares         Paid per          of Publicly         that May Yet Be
                       (or Units)          Share         Announced Plans     Purchased Under the
     Period            Purchased         (or Unit)         or Programs        Plans or Programs
- ------------------------------------------------------------------------------------------------
                                                                      
January 1 -
January 31, 2004          7,782           $37.80              7,782               178,404
- ------------------------------------------------------------------------------------------------
February 1 -
February 29, 2004           663            36.71                663               177,741
- ------------------------------------------------------------------------------------------------
March 1 -
March 31, 2004            2,000            34.73              2,000               175,741
- ------------------------------------------------------------------------------------------------
Total                    10,445           $37.14             10,445               175,741
- ------------------------------------------------------------------------------------------------


ITEM 3. DEFAULTS UPON SENIOR SECURITIES.

      None.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS.

      None.

ITEM 5. OTHER INFORMATION.

      On June 3, 2003, the Company announced that the Board of Directors had
approved a stock repurchase program authorizing the Company to repurchase up to
300,000 shares of the Company's common stock. The repurchase program will
continue until it is completed or terminated by the Board of Directors.

ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K (ss.249.308 OF THIS CHAPTER).

      (a)   Exhibits

            3.1   Certificate of Incorporation of Berkshire Hills Bancorp, Inc.
                  (1)

            3.2   Bylaws of Berkshire Hills Bancorp, Inc. (2)

            4.0   Stock Certificate of Berkshire Hills Bancorp, Inc. (1)

            31.1  Rule 13a - 14(a)/15d - 14(a) Certifications of Chief Executive
                  Officer

            31.2  Rule 13a - 14(a)/15d - 14(a) Certifications of Chief Financial
                  Officer

            32.1  Section 1350 Certification of Chief Executive Officer

            32.2  Section 1350 Certification of Chief Financial Officer

- ----------
(1)   Incorporated herein by reference into this document from the Exhibits
      filed with the Registration Statement on Form S-1, and any amendments
      thereto, Registration No. 333-32146.

(2)   Incorporated herein by reference into this document from the Exhibits to
      the Form 10-K as filed on March 11, 2004.


                                       19


      (b)   Reports on Form 8-K

                  On January 6, 2004, the Company furnished a Form 8-K in which
            it announced under Item 9 that it expected to issue its fourth
            quarter earnings release on January 28, 2004 and conduct a
            conference call at 10:00 a.m. on January 29, 2004 to discuss the
            results for the fourth quarter and year ended December 31, 2003.
            Instructions on how to access the call and an investor presentation
            to supplement the call were contained in the press release. A copy
            of the Company's press release dated January 5, 2004 was attached by
            exhibit.

                  On January 29, 2004, the Company filed a Form 8-K in which it
            announced, under Item 12, the following: (1) its financial results
            for the quarter and year ended December 31, 2003; (2) earnings
            guidance for the 2004 fiscal year; (3) the declaration of a
            quarterly dividend of $0.12 per share; and (4) that its 2004 annual
            meeting of stockholders would be held on May 6, 2004. The press
            release announcing these items was attached by exhibit.

                  On March 30, 2004, the Company furnished a Form 8-K in which
            it announced under Item 9 that it expected to issue its first
            quarter earnings release on April 28, 2004 and conduct a conference
            call at 10:00 a.m. on April 29, 2004 to discuss the results for the
            first quarter ended March 31, 2004. Instructions on how to access
            the call and an investor presentation to supplement the call were
            contained in the press release. A copy of the Company's press
            release dated March 30, 2004 was attached by exhibit.


                                       20


                                   SIGNATURES

            Pursuant to the requirements of the Securities and Exchange Act of
1934, the registrant has duly caused this report to be signed on its behalf by
the undersigned thereunto duly authorized.

                              BERKSHIRE HILLS BANCORP, INC.

Dated: May 7, 2004              By: /s/ Michael P. Daly
                                    -----------------------------------
                                    Michael P. Daly
                                    President, Chief Executive Officer
                                    and Director
                                    (principal executive officer)

Dated: May 7, 2004              By: /s/ Wayne F. Patenaude
                                    -------------------------------------
                                    Wayne F. Patenaude
                                    Senior Vice President,
                                    Chief Financial Officer and Treasurer
                                    (principal financial and accounting officer)


                                       21