EXHIBIT 3.11 ------------ FEDERAL IDENTIFICATION NO. 04-042956637 --------------------- /s/ JM The Commonwealth of Massachusetts - ----------- William Francis Galvin Examiner Secretary of the Commonwealth One Ashburton Place, Boston, Massachusetts 02108-1512 - ----------- ARTICLES OF AMENDMENT Name (General Laws, Chapter 156B, Section 72) Approved We, COURTNEY P. SNYDER , *President -------------------------------------------------------- and COURTNEY P. SNYDER , *Clerk ---------------------------------------------------------- of TELECONVERSANT, LTD. -------------------------------------------------------------------- (Exact name of corporation) located at: 1 Kendall Square, Building 600, Cambridge, MA 02139 ------------------------------------------------------------------- (Street address of corporation in Massachusetts) certify that these Articles of Amendment affecting articles numbered: Article I -------------------------------------------------------------------- (Number those articles 1, 2, 3, 4, 5, and/or 6 being amended) of the Articles of Organization were duly adopted by written consent dated as of November 29, 1996, by vote of: 1,312 shares of Common Stock of 1,312 shares then outstanding. ----- ------------ ----- (type, class & series, if any) shares of Common Stock of shares then outstanding. ----- ------------ ----- C [_] (type, class & series, if any) P [_] M [_] shares of Common Stock of shares then outstanding. R.A. [_] ----- ------------ ----- (type, class & series, if any) /1/ being at least a majority of each type, class or series outstanding and entitled to vote thereon: To change the name of the Corporation from "Teleconversant, Ltd." To "Kendall Square Teleconferencing, Inc." *Delete the inapplicable words. **Delete the inapplicable clause. /1/ For amendments adopted pursuant to Chapter 156B, Section 70. /2/ For amendments adopted pursuant to Chapter 156B, Section 71. Note: If the space provided under any article or item on this form is insufficient, additions shall be set forth on one side only of separate 8 1/2 x 11 sheets of paper with a left margin of at least 1 4 inch. Additions to more than one article may be made on a single - ----------- sheet so long as each article requiring each addition is clearly P.C. indicated. 3/27/87 The foregoing amendment(s) will become effective when these Articles of Amendment are filed in accordance with General Laws, Chapter 156B, Section 6 unless these articles specify, in accordance with the vote adopting the amendment, a later effective date not more than thirty days after such filing, in which event the amendment will become effective on such later date. Later effective date: . ----------------------- SIGNED UNDER THE PENALTIES OF PERJURY, this 29th day of November, 1996. /s/ Courtney P. Snyder , *President - ----------------------------------- Courtney P. Snyder /s/ Courtney P. Snyder , *Clerk - ----------------------------------- Courtney P. Snyder *Delete the inapplicable words.