EXHIBIT 3.16 ARTICLES OF INCORPORATION OF ALLIED BUSINESS COMMUNICATIONS I The name of this corporation is: Allied Business Communications. II The purpose of the corporation is to engage in any lawful act or activity for which a corporation may be organized under the General Corporation Law of California other than banking business, the trust company business or the practice of a profession permitted to be incorporated by the California Corporations Code. III The name and address in the State of California of the corporation's initial agent for the service of process, is: Rosemary P. Brear Gason Snow & Ely Bartlett Two Palo Alto Square Palo alto, California 94306 IV The corporation is authorized to issue only one class of shares of stock and the total number of shares which the corporation is authorized to issue is 100,000 shares, each having a par value of ten cents (10c). Dated this 4th day of May, 1983. /s/ Rosemary P. Brear __________________________________ Rosemary P. Brear, Incorporator I hereby declare that I am the person who executed the foregoing Articles of Incorporation which execution is my act and deed. /s/ Rosemary P. Brear _________________________________ Rosemary P. Brear CERTIFICATE OF AMENDMENT OF ARTICLES OF INCORPORATION Allied Business Communications Patrick S. Portway, Patricia M. Portway and Terry Kaufman certify that: 1. They are all of the directors of Allied Business Communications, a California corporation 2. Article I of the Articles of Incorporation is hereby amended in its entirety to read as follows: The name of this corporation is APPLIED BUSINESS COMMUNICATIONS 3. No shares have been issued. /s/ Patrick S. Portway _________________________________ Patrick S. Portway /s/ Patricia M. Portway _________________________________ Patricia M. Portway /s/ Terry Kaufman _________________________________ Terry Kaufman Patrick S. Portway, Particia M. Portway and Terry Kaufman each declares under penalty of perjury that he or she has read the foregoing certificate and knows the contents thereof and that the same is true and of his or her own knowledge. Executed at Palo Alto, California, on May 13, 1983. /s/ Patrick S. Portway _________________________________ Patrick S. Portway /s/ Patricia M. Portway _________________________________ Patricia M. Portway /s/ Terry Kaufman _________________________________ Terry Kaufman CERTIFICATE OF AMENDMENT OF ARTICLES OF INCORPORATION OF APPLIED BUSINESS COMMUNICATIONS Patrick S. Portway and Terry Kaufman certify that: 1. They are the President and the Secretary, respectively, of Applied ------- Business Communications, a California corporation. - ----------------------- 2. Article I of the Articles of Incorporation of this corporation is amended to read as follows: "The name of this corporation is Applied Business teleCommunications" 3. The foregoing Amendment of Articles of Incorporation has been duly approved by the Board of Directors. 4. The foregoing Amendment of Articles of Incorporation has been duly approved by the required vote or shareholders in accordance with Section 902 of the Corporations Code. The total number of outstanding shares of the corporation is 38,220. The number of shares voting in favor of the amendment equaled or ------ exceeded the vote required. The percentage vote required was more than fifty percent (50%). We further declare under penalty of perjury under the laws of the State of California that the matters set forth in this certificate are true and correct of our own knowledge. Dated June 19, 1984 ------------- /s/ Patrick S. Portway ----------------------------- Patrick S. Portway /s/ Terry Kaufman ----------------------------- Terry Kaufman