- ------------------------------------------------------------------------------- - ------------------------------------------------------------------------------- UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (Mark One) [X]ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended June 26, 1999 OR [_]TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 1-11427 -------------- NEW ENGLAND BUSINESS SERVICE, INC. (Exact name of registrant as specified in its charter) Delaware 04-2942374 (State or other jurisdiction of (IRS Employer Identification incorporation or organization) number) 500 Main Street 01471 Groton, Massachusetts (Zip Code) (Address of principal executive offices) Registrant's telephone number, including area code: (978) 448-6111 Securities registered pursuant to Section 12(b) of the Act: Name of each exchange on Title of each class which registered ------------------- ----------------------- Common Stock ($1.00 par value) New York Stock Exchange Preferred Stock Purchase Rights New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [X] No [_] Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. [X] The aggregate market value of the Registrant's Common Stock, par value $1.00 per share, held by stockholders who are not affiliates of the Registrant at August 27, 1999 as computed by reference to the closing price of such stock on that date was approximately $385,034,782. The number of shares of Registrant's Common Stock, par value $1.00 per share, outstanding at August 27, 1999 was 13,972,382. Documents Incorporated By Reference Portions of the Proxy Statement sent to stockholders in connection with the Annual Meeting to be held on October 22, 1999 are incorporated by reference into Items 10, 11, 12 and 13 (Part III) of this Report. Such Proxy Statement, except for the parts therein which have been specifically incorporated by reference, shall not be deemed "filed" for the purposes of this report on Form 10-K. - ------------------------------------------------------------------------------- - ------------------------------------------------------------------------------- PART I ITEM 1. BUSINESS New England Business Service, Inc. (the "Company") was founded in 1952, incorporated in Massachusetts in 1955 and reincorporated in Delaware in 1986. The Company designs, produces and distributes business forms, checks, envelopes, labels, greeting cards, signs, stationery and related printed products and distributes packaging, shipping and warehouse supplies, software, work clothing, advertising specialties and other business products through direct mail, direct sales, telesales, dealers and the internet to small businesses throughout the United States, Canada, the United Kingdom and France. In December 1997, the Company acquired all of the outstanding common stock of Rapidforms, Inc. ("Rapidforms") for consideration of approximately $82,136,000 in cash (net of cash acquired). Rapidforms designs, produces and markets business forms, business supplies, in-store retail merchandising supplies, holiday greeting cards and promotional products sold principally by direct mail to small businesses across the United States. In June 1998, the Company acquired all of the outstanding common stock of McBee Systems, Inc. and all of the assets of McBee Systems of Canada, Inc. (collectively "McBee") for consideration of approximately $48,518,000 in cash (net of cash acquired) and $12,600,000 in Company common stock. McBee manufactures and markets checks and related products to small businesses in the United States and Canada through a dedicated field sales force. The Company reports its operations in three different segments entitled "Printed Products--Direct Marketing", "Printed Products--Direct Sales" and "Packaging and Display Products". The first two segments sell primarily printed business products such as checks and business forms but use different distribution methods, and the latter segment primarily serves as a reseller of packaging and shipping supplies and retail signage. Additional financial information regarding the segments and the amounts of net sales and operating profit attributable to each of the Company's segments, as well as information for the Company's geographic areas, for the last three fiscal years is contained in the Notes to the Consolidated Financial Statements included in this Annual Report on Form 10-K. Products The Company's product line consists of an extensive range of standardized imprinted manual and computer business forms, custom forms, checks and check writing systems, envelopes, labels, greeting cards, signs, stationery and other printed products principally designed and imprinted in-house. The Company also distributes a variety of industrial shipping and packaging products including corrugated boxes, polyethylene bags, tape, labels and shrink wrap as well as retail packaging supplies such as bags, ribbons, gift wrap and bows. In addition, the Company distributes a variety of other business products commonly used by small businesses, including merchandising displays, presentation folders, promotional products, work clothing and software. Products are either specifically designed for individual lines of business or are of a type generally used by small businesses and professional offices. The Company's full range of products are enhanced by high quality, fast delivery, competitive prices and extensive product guarantees. The Company's standard manual business forms include billing forms, work orders, job proposals, purchase orders, invoices and personnel forms. Standard manual business forms are designed to provide small businesses with the financial and other business records necessary to efficiently manage a business. The Company's stationery line, including letterhead, envelopes and business cards, is available in a variety of formats and ink colors designed to provide small businesses with a professional image. Checks and check writing systems are designed to facilitate payments, the recording of transactional information and the posting of related bookkeeping entries. 1 The Company also offers a full line of printed products compatible with most accounting software packages commonly used by small businesses. The Company's computer business forms, including checks, billing forms, work orders, purchase orders and invoices, are designed to provide small businesses with the computer compatible records necessary to efficiently manage a business. Promotional products, including labels, pricing tags, signage, advertising specialties, presentation folders and seasonal greeting cards, are designed to fulfill a variety of selling and marketing activities and to provide small businesses with a professional image. Additionally, the Company markets a line of filing systems, accountants' supplies and appointment products specifically for use in small professional offices. The majority of the Company's standard products are imprinted to provide small businesses with an affordable, professional image. Standard imprint options include consecutive numbering, logos, customer names, addresses, and phone numbers. The Company also offers a wide range of custom printing alternatives and a custom logo design service. The Company's packaging and shipping supplies, including bags and bag closures, bubble and polystyrene fill, wrapping materials, boxes, tapes and mailers, are used principally by small wholesalers, manufacturers and distributors to package, distribute and market their products. The Company's line of retail supplies, including signs, merchandising supplies, bags, ribbons, gift wrap and bows, are used by small retailers to display, market and package their products. The Company also sells the Company Colors(TM) line of work clothing, including an array of jackets, shirts, hats, sweatshirts, and uniforms commonly worn in the workplace. The Company Colors line may be embroidered with business names, logos, and employee names to provide a small business with a coordinated and professional image. The Company distributes Form Magic(R), a proprietary form-filling software package, third-party accounting software including Peachtree's One-Write Plus(R) and Intuit's Quickbooks(R), and a line of products designed by MySoftware Company. Software distributed by the Company is designed to perform a variety of the tasks required to manage and promote a small business, and is compatible with the business forms and other printed products offered by the Company. For a further discussion of the risks and uncertainties associated with customer preferences and the market for forms and related printed products, see "Certain Factors That May Affect Future Results" included in Part II, Item 7 to this Annual Report on Form 10-K. Product Development and Research The Company's products are designed principally by an in-house product development staff or are obtained from third-party sources. The Company relies upon direct field research with customers and prospects, focus groups, mail surveys, feedback from distributors, salespeople, representatives and unsolicited suggestions to generate new product ideas. Product design efforts are accomplished or directed by Company design personnel who employ manual and computer design methods to create products. Product design efforts range from minor revisions of existing manual business forms to the creation of an entirely new line of products such as the Company Colors line of work clothing. Throughout the design process, the Company solicits comments and feedback from customers and prospects, and tests market acceptance through a variety of direct mail and selling test methods. For a further discussion of the risks and uncertainties associated with the technological changes affecting future demand for the Company's standardized business forms and related products, see "Certain Factors That May Affect Future Results" included in Part II, Item 7 to this Annual Report on Form 10- K. 2 Sales and Marketing The Company has established three distinct channels of distribution. The Company's primary channel is direct mail in which approximately 100 million pieces of promotional advertising offering the Company's products are delivered by mail to customers and prospective customers each year under the NEBS(R), RapidForms(R), Chiswick(R), Histacount(R), SYCOM(R), R&M Retail Merchandising(R), Visual Display Solutions(TM), Bags & Bows(TM), NCS National Clothier Supply(R), Main Street(R), Holiday Expressions(TM), Ad Ideas(TM), ASH(R), NAPCO(R), Education Matters(TM), Company Colors, Business Envelopes(TM) and SFL(TM) brand names. The Company's direct mail efforts are also supplemented by the prospecting and account development efforts of an outbound telemarketing group. The Company's success to date has largely been the result of effective direct marketing and the strength of its customer relationships. Targeted direct mail marketing in combination with focused telemarketing allows the Company to identify and penetrate numerically and geographically dispersed but, in the aggregate, significant markets. The Company targets small businesses with 100 or fewer employees within these markets with specialized promotions and products specifically designed to meet small business needs. In the direct mail channel, the Company's promotional materials contain one or more order forms to be completed by the customer and either mailed, faxed or telephoned to the Company's telesales and customer service group. The Company and its subsidiaries also maintain World Wide Web sites for promotion and order taking. The Company's promotional materials include several catalogs containing a comprehensive display of the Company's forms and checks, packaging supplies and retail merchandising supplies product offerings. In addition, the Company utilizes smaller catalogs focused on specific products or targeted to a specific small business segment, promotional circulars with samples, flyers, and inserts included with invoices, statements and product shipments. The Company relies to a lesser extent on advertising space in magazines and post card packages to generate sales leads from prospective customers. The Company utilizes the United States or the local country postal service for distribution of most of its advertising materials. The Company's second principal channel of distribution is through a field sales organization of over 450 people, primarily dedicated to marketing McBee(R) brand checks and check writing systems, Chiswick brand packaging and shipping supplies, or Russell & Miller brand retail merchandising and display products. Initial order support, product reorders and routine service in the direct sales channel is provided by a network of customer service representatives located throughout the United States and Canada. The principal focus of the McBee sales force is to generate first-time buyers for check and check writing system products. Prospective customer leads are generated for the McBee sales force under referral arrangements with small business accountants and commercial banks representing approximately 21,000 geographically dispersed branch offices. The McBee sales effort typically targets small business customers with fewer than 10 employees. The principal focus of the Chiswick and Russell & Miller sales force has been to develop high-potential customer relationships initially established through the direct mail channel. The Chiswick and Russell & Miller sales effort typically supports businesses with more than 100 employees or retail chains with geographically dispersed store locations. The Company's third principal distribution channel is through a network of independent dealers. The Company distributes a full line of private label standard and custom printed products, including manual and computer forms, checks, greeting cards and labels through this dealer network. The Company's independent dealers typically include local printers, business forms dealers, stationers, computer stores and system houses and number approximately 25,000. The Company believes that its sophisticated and extensive marketing database, customer/prospect lists and referral sources constitute a competitive advantage. The Company is able to select names and plan promotions based on a variety of attributes including status as a customer or prospect, line of business, product purchase 3 history, purchase frequency or purchase dollar volume. With this data, the Company is able to create and deliver cost-effective marketing programs to small businesses through direct mail, direct sales, outbound telemarketing, the internet or the dealer channel. For a further discussion of the risks and uncertainties associated with the small business market and the Company's direct mail channel, see "Certain Factors That May Affect Future Results" included in Part II, Item 7 to this Annual Report on Form 10-K. Raw Materials, Production and Distribution The Company's production and distribution system is designed to process a high volume of small dollar orders on a cost-effective basis. The production and procurement of printed product base stock is driven by forecasts of demand for the Company's products. The Company produces semi-finished base business forms, check stock and related products in long runs on high-speed, roll-fed presses from raw paper. The Company also purchases base stock from a number of industry sources at competitive prices. The raw paper and carbonless paper used by the Company to produce base stock is purchased from a limited number of vendors at competitive prices. In response to a customer order, the Company's base printed products are subsequently personalized with a variety of imprint options including customer names, addresses, phone numbers, consecutive numbering and logos. The Company operates equipment specifically designed to meet the demands of short-run personalized printing. Typesetting and imprinting of customer headings are accomplished with computerized typesetters, platemaking systems, letter presses, offset presses and digital presses. In addition, the Company utilizes manual and semi-automatic bindery equipment. A number of the Company's imprinting presses have been designed internally or substantially modified to meet the short-run demands of small businesses. These specialized presses allow the Company to produce small-order quantities with greater efficiency than would be possible with stock equipment available from typical printing press equipment suppliers. During the past two years, the Company has experienced an increase in the proportion of revenue generated by the sale of stock business products produced by third parties, including Chiswick brand industrial packaging and warehouse supplies, and Bags & Bows retail supplies. The Company principally utilizes a "pick and pack" operation to aggregate stock products from warehoused inventory into distinct order groups and to package these order groups for shipment to the customer. The Company's stock business products are obtained from a large number of suppliers at competitive prices. In addition, the Company relies on a limited number of suppliers to produce and drop-ship products directly to Company customers. The Company believes that alternative sources are generally available for products purchased from third-party vendors, and is continually evaluating its sourcing of these third-party supplied products. The Company has no significant backlog of orders. The Company's objective is to produce and ship product as expeditiously as possible following receipt of a customer's order. During fiscal year 1999, approximately 70% of printed products were produced and shipped within one day and approximately 90% within four days of order. The Company's stock business products are routinely shipped within 24 hours of receipt of a customer order. To facilitate expeditious production and shipment of product, the Company maintains significant inventories of raw paper ($1,692,000 at June 26, 1999), and partially printed business forms, packaging, shipping and retail supplies, and related business products ($19,846,000 at June 26, 1999). The Company primarily ships its products to customers by United Parcel Service of America, Inc. The Company uses Parcel Post and overnight delivery services for distribution of the remainder of its products to customers in the U.S. and for its international businesses. 4 For a further discussion of the risks and uncertainties associated with the Company's reliance on certain individual third-party vendors to provide raw materials and services critical to the Company's operation, see "Certain Factors That May Affect Future Results" included in Part II, Item 7 to this Annual Report on Form 10-K. Competition The small business forms and business supplies industry is highly competitive. The Company believes that it is well positioned in the small business marketplace, with a reputation for reasonable prices and high quality, reliability and service. The Company's primary competitors for printed products are the local printers, business forms dealers, contract stationers and office products superstores located throughout each of its geographic markets. Local printers have an advantage of physical proximity to customers, but generally do not have the capability of producing a broad array of products, particularly those having a complex construction. In addition, most local printers lack the economies of scale to produce a small order for a single customer on a cost- effective basis. General purpose, preprinted business forms offered by stationers and office product superstores are typically price competitive with the Company's forms, but lack the design and functionality for specific lines of business and the custom printing options available with the Company's products. The Company's principal competitors for stock business products are the large number of local and regional business supplies jobbers, distributors and retailers throughout the United States and Canada. At present, the Company is aware of more than twenty major independent companies or divisions of larger companies in its geographic markets marketing printed products and business supplies to small businesses through direct mail, distributors, or a direct sales force. The primary competitive factors influencing a customer's purchase decision are product guarantees, breadth of product line, speed of delivery, price and customer service. The Company believes it is the leading direct marketer of business forms, checks and related printed products to the very small business market in the United States, Canada and the United Kingdom. The Company defines the very small business market as businesses with fewer than 20 employees. For a further discussion of the risks and uncertainties associated with the competitive landscape for the Company's products, see "Certain Factors That May Affect Future Results" included in Part II, Item 7 to this Annual Report on Form 10-K. Employees The Company had 3,727 full and part-time employees at June 26, 1999. The Company believes its relationship with its employees to be satisfactory. Environment To the Company's knowledge, no material action or liability exists on the date hereof arising from the Company's compliance with federal, state and local statutes and regulations relating to protection of the environment. ITEM 2. PROPERTIES The Company's principal executive offices are located in Groton, Massachusetts. The Company's principal operating facilities consist of manufacturing, administrative and warehouse facilities and are located in the United States, Canada, the United Kingdom and France. Of its principal operating facilities, the Company owns 901,100 square feet in the aggregate in Flagstaff, Arizona, Groton and Townsend, Massachusetts, Maryville, Missouri, Peterborough, New Hampshire, Thorofare, New Jersey, Ogden, Utah, Midland and Toronto, Ontario and Chester, England, and leases 582,851 square feet in the aggregate in Santa Fe Springs, California, Sudbury, Massachusetts, Parsippany, New Jersey, Athens, Ohio, Damascus, Virginia and Tours, France. The Company 5 also leases space in over 80 locations in the United States and Canada for sales purposes. The Company has committed to lease an additional 60,000 square feet of warehouse space in Lithia Springs, Georgia beginning in the fall of 1999. The Company believes its existing production and office facilities are adequate for its present and foreseeable future needs. ITEM 3. LEGAL PROCEEDINGS From time to time the Company is involved in disputes and/or litigation encountered in the ordinary course of its business. The Company does not believe that the ultimate impact of the resolution of such outstanding matters will have a material effect on the Company's business, operating results or financial condition. ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS There were no matters submitted to a vote of stockholders during the fourth quarter of fiscal 1999. ITEM 4.1 EXECUTIVE OFFICERS OF THE REGISTRANT The Company's executive officers are elected to office by the Board of Directors at the first board meeting following the Annual Meeting of Stockholders or at other board meetings as appropriate, and hold office until the first board meeting following the next Annual Meeting and until a successor is chosen. Information regarding the Company's executive officers is presented below. Robert J. Murray, age 58, has been a director of the Company since 1991. Mr. Murray has been Chairman of the Board, President and Chief Executive Officer of the Company since 1995. Mr. Murray retired from The Gillette Company, a diversified consumer products company, in 1995, having been with Gillette for more than 34 years. From 1991 until his retirement in 1995, Mr. Murray was Executive Vice President, North Atlantic Group of Gillette. Mr. Murray is a director of Fleet National Bank, LoJack Corporation, Hannaford Bros. Co. and Allmerica Financial Corporation. George P. Allman, age 57, joined the Company in 1996, and he has been Senior Vice President and President of Diversified Operations since October 1998. Prior to that, he served as Vice President, Diversified Operations from 1996 to 1998, and as Vice President, Retail Sales and Operations during 1996. Prior to joining the Company, he was a private investor during 1995, and founded and served as President of GPA Associates, Inc., a diversified promotional products supplier, from 1984 to 1995. Edward M. Bolesky, age 53, joined the Company in 1981, and he has been Senior Vice President and President of NEBS Direct Marketing since October 1998. Prior to that, he served as Vice President, Direct Marketing/Telesales and Service from 1996 to 1998, as Vice President, Business Solutions and Operations from 1995 to 1996, as Vice President, Manufacturing and Information Systems during 1995, as Vice President, Operations from 1994 to 1995, and prior to that in numerous capacities in operations and administration. John F. Fairbanks, age 38, joined the Company in 1994, and he has been Senior Vice President and President of Chiswick since October 1998. Prior to that, he served as Vice President and Chief Financial Officer from 1996 to 1998, and as Vice President and Corporate Controller during 1996. He also served as Treasurer from 1994 to 1996 and during 1998, and as Secretary from 1994 to 1996. Prior to joining the Company, he served as Vice President and Treasurer of M/A-COM, Inc., a supplier of microwave semiconductors, components and sub-systems, from 1992 to 1994. Joel S. Hughes, age 54, joined the Company in February 1999, and he has been Senior Vice President, Corporate Channel Marketing since that date. Prior to joining the Company, he served as Vice President of Marketing, Sales and Service of Harvard Business School Publishing from 1992 to 1999. 6 Daniel M. Junius, age 47, joined the Company in October 1998, and he has been Senior Vice President and Chief Financial Officer and Treasurer since that date. Prior to joining the Company, he served as Vice President, Finance and Chief Financial Officer of Nashua Corporation, a supplier of specialty imaging products and services, from 1995 to 1998, and as Treasurer of Nashua Corporation from 1985 to 1998. Richard T. Riley, age 43, has been Senior Vice President and President of Rapidforms since October 1998. Mr. Riley joined the Company in 1997 in connection with the Company's acquisition of Rapidforms, Inc., where he has been President since 1992. During 1998 he held the additional office of Vice President of the Company. Steven G. Schlerf, age 47, joined the Company in 1979, and he has been Senior Vice President, Manufacturing and Technical Operations since October 1998. Prior to that, he served as Vice President, Manufacturing and Technical Operations from 1996 to 1998, as Vice President, Image Manufacturing and Product Development from 1995 to 1996, as Director, Manufacturing from 1991 to 1995, and prior to that in a variety of capacities in manufacturing and operations. Robert D. Warren, age 48, joined the Company in 1996, and he has been Senior Vice President, Business Management and Development since October 1998. Prior to that, he served as Vice President, Business Management and Development from 1996 to 1998, and as Vice President, Business Management and Business Solutions during 1996. Prior to joining the Company, he served as Vice President, Marketing for Gillette Stationery Products, North America of The Gillette Company from 1992 to 1996. 7 PART II ITEM 5. MARKET FOR THE REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS Common Stock The Company's Common Stock is listed and traded on the New York Stock Exchange under the symbol "NEB". For the fiscal periods indicated, the high and low sales prices for shares of the Company's Common Stock as reported on the New York Stock Exchange--Composite Transactions Reporting System were as follows: Fiscal 1999 High Low - ----------- ---- --- 1st Quarter.......... 32 1/4 26 15/16 2nd Quarter.......... 36 3/16 27 1/16 3rd Quarter.......... 39 9/16 24 4th Quarter.......... 29 9/16 26 1/2 Fiscal 1998 High Low - ----------- ---- --- 1st Quarter........... 32 1/2 25 3/4 2nd Quarter........... 33 13/16 29 1/8 3rd Quarter........... 34 1/4 30 5/8 4th Quarter........... 34 1/2 30 As of August 27, 1999, there were 605 stockholders of record, and the Company believes that as of such date there were approximately 6,200 beneficial owners of the Company's Common Stock, based on information provided by the Company's transfer agent. Information with respect to dividends paid on the Company's Common Stock during the past two fiscal years is shown in the Notes to the Consolidated Financial Statements included in this Annual Report on Form 10-K. 8 ITEM 6. SELECTED FINANCIAL DATA FIVE YEAR SUMMARY (In thousands, except per share amounts and Other Statistics) June 26, June 27, June 28, June 29, June 30, For the fiscal year ended 1999(A) 1998(B) 1997(C) 1996(D) 1995(E) - ------------------------- --------- --------- --------- --------- --------- Income Statistics Net sales................ $ 470,477 $ 355,767 $ 263,424 $ 254,954 $ 263,724 Income before income tax- es...................... 43,742 41,405 31,380 21,055 28,492 Percent of sales........ 9.3% 11.6% 11.9% 8.3% 10.8% Provision for income taxes.................. 17,291 16,471 12,731 8,306 11,818 Percent of sales........ 3.7% 4.6% 4.8% 3.3% 4.5% Net income before equity in losses of invest- ment.................... 26,451 24,934 18,649 12,749 16,674 Percent of sales........ 5.6% 7.0% 7.1% 5.0% 6.3% Percent of stockholders' equity................. 21.8% 21.8% 23.1% 16.8% 18.2% Per diluted common share.................. 1.81 1.77 1.38 .86 1.09 Net income............... 26,451 24,934 18,649 11,929 16,298 Percent of sales........ 5.6% 7.0% 7.1% 4.7% 6.2% Percent of stockholders' equity................. 21.8% 21.8% 23.1% 15.7% 17.8% Per diluted common share.................. 1.81 1.77 1.38 .81 1.07 Dividends per common share................... .80 .80 .80 .80 .80 - --------------------------------------------------------------------------------- Balance Sheet Statistics Current assets........... $ 99,703 $ 101,060 $ 68,426 $ 71,334 $ 77,509 Current liabilities...... 45,775 50,677 33,327 27,273 32,169 Working capital.......... 53,928 50,383 35,099 44,061 45,340 Current ratio............ 2.2 2.0 2.1 2.6 2.4 Total assets............. 300,262 307,577 141,196 103,542 124,546 Long-term debt........... 128,000 141,000 27,000 0 0 Stockholders' equity..... 121,529 114,505 80,581 75,916 91,523 Diluted weighted average shares outstanding...... 14,640 14,106 13,525 14,811 15,295 Book value per common share................... 8.65 8.01 5.92 5.42 6.16 - --------------------------------------------------------------------------------- Other Financial Statis- tics Capital expenditures..... $ 16,866 $ 13,275 $ 9,567 $ 9,388 $ 10,804 Depreciation and amorti- zation.................. 24,845 15,218 9,090 10,329 12,676 - --------------------------------------------------------------------------------- Other Statistics Number of employees...... 3,727 3,738 2,164 2,014 2,055 Number of stockholders... 6,200 6,000 6,000 5,800 5,600 Number of 24-month cus- tomers.................. 2,526,000 2,507,000 1,651,000 1,535,000 1,565,000 Facilities (in square feet)................... 1,531,000 1,594,000 886,000 708,000 743,000 - -------- (A) Included in the 1999 results is a $.3 million pretax gain, or $.01 per diluted share, from the settlement of the Company's Canadian defined benefit pension plan. (B) Included in the 1998 results is a $.9 million pretax gain, or $.04 per diluted share, from the settlement of the Company's U.S. defined-benefit pension plan and curtailment of the Company's Canadian defined-benefit pension plan. (C) Included in the 1997 results is a $3.8 million pretax charge, or $.17 per diluted share, related to the elimination of the Company's retail initiative with Kinko's and a $2.2 million pretax gain, or $.10 per diluted share, from the curtailment of the Company's U.S. defined-benefit pension plan. (D) Included in the 1996 results is a $3.0 million pretax charge, or $.12 per diluted share, related to the closure of the Company's Flagstaff, Arizona manufacturing facility. (E) Included in the 1995 results is a $2.0 million pretax charge, or $.07 per diluted share, related to integration of the Company's SYCOM subsidiary. See the Notes to the Consolidated Financial Statements included in this Annual Report on Form 10-K. 9 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Overview New England Business Service, Inc. (the "Company") was founded in 1952, incorporated in Massachusetts in 1955 and reincorporated in Delaware in 1986. The Company designs, produces and distributes business forms, checks, envelopes, labels, greeting cards, signs, stationery and related printed products and distributes packaging, shipping and warehouse supplies, software, work clothing and other business products through direct mail, direct sales, telesales, dealers and the internet to small businesses throughout the United States, Canada, the United Kingdom and France. In December 1997, the Company acquired all of the outstanding common stock of Rapidforms, Inc. ("Rapidforms") for consideration of approximately $82,136,000 in cash (net of cash acquired). Rapidforms designs, produces and markets business forms, business supplies, in-store retail merchandising supplies, holiday greeting cards and promotional products sold principally by direct mail to small businesses across the United States. In June 1998, the Company acquired all of the outstanding common stock of McBee Systems, Inc. and all of the assets of McBee Systems of Canada, Inc. (collectively "McBee") for consideration of approximately $48,518,000 in cash (net of cash acquired) and $12,600,000 in Company common stock. McBee manufactures and markets checks and related products to small businesses in the United States and Canada through a dedicated field sales force. Any sentence followed by an asterisk (*) in this section constitutes a forward-looking statement which reflects the Company's current expectations. There can be no assurance the Company's actual performance will not differ materially from those projected in such forward-looking statements due to the important factors described in the section of this Management's Discussion and Analysis of Financial Condition and Results of Operations titled "Certain Factors That May Affect Future Results". Results of Operations 1999 versus 1998 Over the past several years the Company had made a series of acquisitions intended to augment the three segments of the Company's business. The first two segments, Printed Products--Direct Marketing and Printed Products--Direct Sales, sell primarily printed business products. The third segment, Packaging and Display Products, serves as a reseller of packing and shipping supplies and retail signage. Net sales increased $114.7 million, or 32.2%, to $470.5 million for fiscal year 1999 from $355.8 million in fiscal year 1998. The Rapidforms and McBee acquisitions during fiscal 1998 were primarily responsible for the sales increase of approximately $103.5 million, or 29.0%, in the Printed Products--Direct Marketing and Printed Products--Direct Sales segments. The remaining increase in sales, $11.2 million, or 3.2%, was attributable to growth in the Packing and Display Products segment, which was primarily the result of the Rapidforms acqusition as one of its subsidiaries is classified in this segment. For fiscal year 1999, cost of sales decreased to 36.6% of sales from 38.0% in fiscal year 1998. This decrease was due to an increase in revenue generated by higher margin products associated with the acquisition of McBee, increased handling charges which help offset transportation charges and increased efficiencies in the Company's U.S operating units primarily selling business forms and related printed products tied in part, to acquisition integration related efficiencies. These factors counteracted the impact of $1.4 million in costs incurred in fiscal year 1999 in conjunction with activities related to integration of manufacturing facilities among Rapidforms, McBee and the Company's other plants as well as decreasing margins due to product mix shifts away from the Company's core printed products at NEBS and Rapidforms. Cost of sales as a percentage of sales is anticipated to decrease slightly during fiscal year 2000 due to continued improvement in integration efficiencies.* 10 Selling and advertising expense increased to 37.2% of sales in fiscal year 1999 from 34.2% of sales in fiscal year 1998. The increase was due primarily to the direct sales force employed by McBee which generates a higher selling and advertising expense as a percentage of sales than in the Company's other businesses. The Company also incurred $623,000 in costs during the year in connection with efforts to harmonize product offerings among Rapidforms, McBee and the Company. In addition, amortization expense related to the intangible assets of acquisitions climbed from 1.7% of sales in fiscal year 1998 to 2.6% of sales in fiscal year 1999 due to the effect of intangible assets created in the McBee acquisition and the full year impact of the Rapidforms acquisition. Selling and advertising expense as a percentage of sales is expected to increase slightly during fiscal year 2000 due to increased marketing efforts in most of the businesses.* General and administrative expense remained flat at 15.2% of sales in fiscal year 1999 and 1998. The year-to-year similarity was the result of a lower ratio of general and administrative expense to sales associated with the Company's McBee subsidiary, which offset $642,000 of general and administrative spending related primarily to systems integration efforts among Rapidforms, McBee and the Company. During fiscal year 1999, the Company continued to increase spending levels associated with its program to re- engineer financial and operational information systems. It should be noted that the adoption of AICPA Statement of Position 98-1, "Accounting for the Costs of Computer Software Developed or Obtained for Internal Use," reduced amounts charged to expense in fiscal 1999 by $1,907,000. General and administrative expense as a percentage of sales is expected to increase slightly during fiscal year 2000 due to an increase in spending on information systems.* During fiscal year 1998, the Company amended its defined benefit pension plan for Canadian employees of NEBS Business Forms, Ltd. to freeze participation and to allow participants to rollover accrued benefits under the plan to a defined contribution retirement plan. The Company recorded a curtailment gain of $313,000 during fiscal year 1998 associated with the freeze and resultant benefit rollover. During fiscal year 1999, the Company settled this plan and recorded a settlement gain of $259,000. Interest expense increased over the prior year to 1.8% of sales in fiscal year 1999 compared to 1.3% of sales in fiscal year 1998. This increase in expense was attributable to debt incurred to finance the acquisitions of Rapidforms in December, 1997 and McBee in June of 1998. The provision for income taxes as a percentage of pretax income decreased from 39.8% in fiscal year 1998 to 39.5% in fiscal year 1999 due to a reduction in the Company's effective state tax rate. The Company will continue to seek opportunities to acquire companies, businesses and product lines to enhance the Company's competitive position in the marketplace or to gain access to new markets, products, competencies or technologies.* In addition, the Company is continuing to capitalize on the marketing and cost reduction opportunities presented by integration of the businesses acquired during fiscal years 1997 and 1998.* The Company will continue to seek opportunities to enhance the cost structure of the Company, to improve operating efficiencies, and to fund investments in support of the Company's strategies.* In June, 1998, the FASB issued SFAS No. 133, "Accounting for Derivative Instruments and Hedging Activities." This standard will be adopted by the Company in fiscal year 2001. The Company is still evaluating the impact of this standard on its consolidated financial statements. 1998 versus 1997 Net sales increased $92.4 million, or 35.1%, to $355.8 million for fiscal year 1998 from $263.4 million in fiscal year 1997. Of the net sales increase, $84.8 million, or 91.8%, was attributable to acquisitions completed during fiscal years 1998 and 1997. The acquisitions of Rapidforms and McBee during fiscal year 1998 accounted for $38.0 million and $4.7 million of the increase, respectively. The acquisitions of Chiswick Trading, Inc. and Standard Forms, Ltd. during fiscal year 1997 contributed $38.3 million and $3.8 million, respectively, to the acquisition-related net sales growth during fiscal year 1998. The balance of the net sales increase of $7.6 million was primarily attributable to price increases effected during the fiscal year and to moderate growth in certain product lines. 11 Cost of sales as a percentage of net sales increased from 35.7% in fiscal year 1997 to 38.0% in fiscal year 1998. The increased percentage was primarily the result of an increase in revenue generated by lower margin products associated with the businesses acquired by the Company during fiscal years 1998 and 1997. The acquired businesses higher cost of sales is due to the nature of their products, markets and distribution methods. Selling and advertising expense as a percentage of sales decreased slightly from 34.3% in fiscal year 1997 to 34.2% in fiscal year 1998. The impact of a higher ratio of selling and advertising expense to net sales in the acquired businesses and a significant increase in amortization expense associated with acquisition related intangibles was more than fully offset by improved selling and advertising efficiency in the Company's core businesses. General and administrative expense decreased as percentage of net sales from 17.4% in fiscal year 1997 to 15.2% in fiscal year 1998. The decline was principally the result of a lower ratio of general and administrative expense to net sales associated with the Company's newly acquired businesses and a reduction in corporate general and administrative expense during fiscal year 1998. The reductions in the ratio of general and administrative expense to net sales was partially offset by increased spending levels associated with the Company's program to reengineer its financial and operational information systems. During fiscal year 1998, payments related to accruals for the previous year's exit costs were completed and there were no significant changes in estimates of such exit costs. During fiscal year 1997, the Company amended its defined benefit pension plan for U.S.-based employees of New England Business Service, Inc. to freeze participation and to eliminate further benefit accruals. In fiscal year 1998, the Company terminated the defined benefit pension plan and settled all plan obligations. The Company recorded a plan curtailment gain of $2,187,000 and a plan settlement gain of $556,000 in fiscal years 1997 and 1998, respectively, associated with the amendment and termination of this plan. Interest expense, net of interest income, increased from $64,000 in fiscal year 1997 to $4,334,000 or 1.2% of net sales in fiscal year 1998. The increase in net interest expense is the result of the issuance of debt to finance acquisitions completed during the two fiscal years. The provision for income taxes as a percentage of pretax income decreased from 40.6% in fiscal year 1997 to 39.8% in fiscal year 1998 principally due to a reduction in the Company's effective state tax rate. In fiscal 1998, the Company adopted SFAS No. 128, "Earnings Per Share", which did not have a significant impact on the consolidated financial statements. Year 2000 During fiscal year 1996, the Company established a five-year plan to upgrade the majority of its critical operational information systems. This information systems reengineering plan was developed to enhance system performance and to address Year 2000 issues. The Company has experienced delays in certain facets of the reengineering effort, and, as a result, has modified its Year 2000 plan to principally focus on system remediation rather than system replacement. The Company's operational information systems have been inventoried and assessed for Year 2000 compliance, and approximately 95% of the Company's mission critical systems have been remediated as of June 26, 1999. The Company believes, based on available information, that it will be able to complete the remediation and testing of all critical operating systems by October 1999.* In addition, the Company is communicating with key suppliers, vendors and business partners in order to assess their ability to maintain normal operations in the Year 2000. Such key suppliers include, but are not limited to, MCI WorldCom, R.R. Donnelley and Sons, Appleton Papers, and United Parcel Service of America, Inc. To the extent that the Company is not satisfied with the status of a vendor's Year 2000 compliance or remediation plans, the Company expects to develop and implement appropriate contingency plans.* Such contingency plans will include the development of alternative sources for the product or service provided by the non-compliant vendor.* The Company is currently not aware of any major Year 2000 compliance problems with any of its key suppliers. In addition, the Company will monitor the Year 2000 activities of U.S., Canadian, 12 French and U.K. postal services and pertinent local and regional utilities. However, due to the lack of alternative sources for such services, the Company can make no assurances that Year 2000 related disruptions in postal, electrical or similar services would not have a material adverse effect on the Company's financial performance or long-term prospects. The Company has also inventoried and assessed the majority of the systems associated with the functioning of its plant, property and equipment. The date-related issues associated with the proper functioning of such assets are insignificant and are not expected to represent a material risk to the Company.* Further, the Company has approximately 2.5 million active customers, and the failure of any one customer due to a Year 2000 issue would not have a material adverse impact on the Company's financial performance or long-term prospects.* The Company believes the postal service and utility exposures represent the worst case scenarios. While the Year 2000 issue involves additional costs to the Company, the Company believes, based on available information, that it will be able to manage the Year 2000 transition of its internal systems without having any material adverse effect on its business operations or financial prospects.* The Company's cash outlays for capital improvements and period expenses associated with the information systems reengineering project and for Year 2000 compliance were projected to cumulatively total $21 million during fiscal years 1997 through 2000, the majority of which has been expensed as of June 26, 1999. Due to the modification of the Company's plans to focus on remediation rather than replacement, $6 million has been expensed for remediation in fiscal year 1999 along with $2 million of additional capital and another $1 million will be expensed in fiscal year 2000.* For a further discussion of the risks and uncertainties associated with the Year 2000 issue and the Company's reliance on individual third-party vendors to provide raw materials and services critical to the Company's operation, see "Certain Factors That May Affect Future Results" included in this Management's Discussion and Analysis of Financial Condition and Results of Operations. Liquidity and Capital Resources Cash provided by operating activities amounted to $46.4 million in fiscal year 1999, approximately $3.9 million, or 9.0%, higher than the $42.5 million provided in fiscal year 1998. This increase in cash provided by operating activities was composed of a $1.5 million increase in net income and a $9.5 million increase in non-cash depreciation and amortization expense, offset in part by a comparative reduction of $9.1 million in the amount of cash provided by working capital and other non-cash adjustments to reported net income. In fiscal year 1998, cash provided by operating activities increased $4.7 million, or 12.6%, from the $37.8 million dollars provided in fiscal year 1997 due principally to a $6.3 million increase in net income and a $6.1 million increase in non-cash depreciation and amortization expense, offset in part by a comparative reduction of $7.7 million in the amount of cash provided by working capital and other non-cash adjustments to reported net income. Working capital as of June 26, 1999 amounted to $53.9 million including $5.5 million of cash and short-term investments. This balance represents an increase of $3.5 million from the working capital balance of $50.4 million, including cash and short-term investments of $10.8 million, at the end of fiscal year 1998. This increase in working capital is not a significant change from the prior year, as there were no acquisitions during the year, and excess cash is used to reduce outstanding debt on a timely basis. Working capital increased in fiscal year 1998 by $15.3 million principally due to an increase in cash provided by operating activities and the addition of the working capital balances of companies acquired during fiscal year 1998. The Company does not expect to experience any significant change to the amount of working capital investment required to support its business during fiscal year 2000.* Capital expenditures of $16.9 million in fiscal year 1999 represented a $3.6 million increase from the $13.3 million expended in fiscal year 1998 and a $7.3 million increase from the $9.6 million expended in fiscal year 1997. Capital expenditures over the three-year period have included significant investment in the purchase, 13 development and implementation of information systems infrastructure and operating systems. In addition, capital expenditures in fiscal year 1999 included a $1.2 million expansion of the Company's Midland, Ontario manufacturing facility and in fiscal year 1998 included the construction of a $3.0 million telemarketing facility in Flagstaff, Arizona. The Company expects capital expenditures to approximate $18.0 million dollars in fiscal year 2000, which will include additional planned improvements in information systems infrastructure and new warehouse space being constructed in Lithia Springs, Georgia.* The Company repurchased 509,600 shares of the Company's common stock for $14.0 million in cash during fiscal year 1999 and 1,056,100 shares of common stock for $17.7 million in cash during fiscal year 1997. The Company did not repurchase any shares of common stock in fiscal 1998. In addition, the Company declared and paid a cash dividend of $.80 per share during each of the last three fiscal years, amounting to a total of $11.5 million in fiscal 1999, $11.0 million in fiscal 1998 and $10.7 million in fiscal 1997. In addition to its present cash and short-term investment balances, the Company has consistently generated sufficient cash internally to fund its needs for working capital, dividends and capital expenditures. The Company currently has a committed, unsecured, revolving line of credit agreement which totals $165 million and which matures on December 18, 2002. At June 26, 1999, the Company had $128.0 million of outstanding debt under this credit facility. The credit agreement contains various restrictive covenants which, among other things, require the Company to maintain certain minimum levels of consolidated net worth and specific consolidated debt and fixed charge ratios. As of June 26, 1999, the Company was in compliance with these provisions. In order to effectively fix the interest rate on a portion of the debt outstanding under the revolving line of credit, the Company has entered into interest rate swap agreements with two of the banks party to the credit agreement. These swap agreements contain notional principal amounts and other terms determined with respect to the Company's forecasts of future cash flows and borrowing requirements. At June 26, 1999, the notional principal amount outstanding of the interest rate swap agreements totaled $85 million. In order to minimize the Company's exposure to foreign currency fluctuations with respect to an intercompany loan to foreign subsidiaries and affiliates, the Company has entered into a short-term forward exchange rate contract with a major commercial bank in a currency amount directly corresponding to the short-term intercompany loan amount. At June 26, 1999, the Company had an outstanding forward exchange rate contract for $1.7 million worth of Pound Sterling. The Company anticipates that its current cash on hand, cash flow from operations and additional availability under the line of credit will be sufficient to meet the Company's liquidity requirements for its operations and capital expenditures during fiscal year 2000.* However, the Company may pursue additional acquisitions from time to time, which would likely be funded through the use of available cash, the issuance of stock, the obtaining of additional credit, or any combination thereof.* Certain Factors That May Affect Future Results From time to time, the Company or its representatives have made or may make forward-looking statements that reflect the Company's current expectations, orally or in writing, in this Management's Discussion and Analysis of Financial Condition and Results of Operations, elsewhere in this Annual Report on Form 10-K, in other reports filed under the Securities Act of 1934, in press releases or in statements made with the approval of an authorized executive officer. The words or phrases "is expected," "will continue," "anticipates," "estimates," or similar expressions in any of these communications are intended to identify "forward-looking statements" within the meaning of Section 21E of the Securities Exchange Act of 1934 and Section 27A of the Securities Act of 1933, as enacted by the Private Securities Litigation Reform Act of 1995. There can be no assurance the Company's actual performance will not differ materially from that projected in such forward-looking statements due to important factors including but not limited to those described below. These factors include increasing competition, economic cycles, technological change, paper and postal costs, 14 customer preferences, response rates, prospect lists, governmental regulations, inherent risks in acquisitions, disruptions to the Company's operating systems, Year 2000 risks to computer systems and reliance on vendors, all of which are described in further detail below. Increasing Competition; Pressure on Price and Margins. The Company operates in a highly competitive marketplace, in which it competes with a variety of direct mail marketers, retailers, dealers, distributors and local printers in the marketing of business forms, checks, stationery and business supplies to small businesses. Over the course of the past decade, providers of business forms, checks, and stationery have experienced growth in excess of manufacturing capacity. In addition, the Company has faced increasing competition from low-price, high-volume office supply chain stores. Improvements in the cost and quality of printing technology have increasingly allowed dealers, distributors and local printers to gain access to products of complex design and functionality at competitive prices. The Company currently anticipates that these trends will continue. No assurance can be given that competition will not have an adverse effect on the Company's business. In addition, if any of the Company's competitors were to seek to gain or retain market share by reducing prices or increasing promotional discounting, the Company could be compelled to reduce its prices or match the discounts and thereby reduce its gross margin and profitability. Economic Cycles; Variability of Performance. The Company's standardized forms and check business accounts for a majority of its sales and profitability. The forms and check industry is highly competitive and generally characterized by mature products designed within well-established industry standards. The Company relies, in part, on net small business formations for growth in demand for its standardized form and check products. As a result, the Company's growth rate is closely correlated to the strength of its target small business market. The Company's revenue trends and operating profitability have been materially adversely affected by recession- related contractions in the small business economy in the past. The Company will continue to experience quarterly and annual variations in net sales and net income as a result of changes in the levels of small business formations and failures or from other economic events having an impact on small businesses generally. Technological Change; Product Obsolescence and Risks to Competitive Advantage. The Company's standardized business forms and related products are designed to provide small businesses with the financial and business records required to manage a business. Steady technological improvements have provided small businesses in several market segments with alternative means to enact and record business transactions. PC-based, point-of-sale, electronic form and electronic transaction systems have been designed to automate several of the functions performed by the Company's products. The price and performance characteristics of personal laser and ink-jet printing equipment have improved markedly in the recent past, thereby allowing small businesses a cost- competitive means to print low-quality versions of Company forms on plain paper. In addition, the internet has the potential to eliminate the Company's advantage of scale in direct marketing by providing all competitors with equal access to customers who purchase products over the Internet. In response, the Company has focused resources on the acquisition, development and procurement of new products less susceptible to technological obsolescence and has moved to develop a comprehensive electronic catalog of products to be utilized over the internet. It should be noted that the Company's small business customers have to-date proven to be relatively slow adopters of new technology which has minimized the adverse impact of these technological trends. However, the Company can give no assurance that continued technological change will not have a material adverse impact on the long-term prospects for the Company's business. Paper Costs and Postal Rates; Risks to Margins. The cost of paper used to produce the Company's products, catalogs and advertising materials constitutes, directly or indirectly, a significant percentage of consolidated revenues. In addition, the Company is reliant on the U.S. Postal Service for delivery of most of the Company's promotional materials. Until recently, coated paper costs for promotional materials have increased steadily. In addition, certain segments of the paper market 15 periodically have demonstrated considerable price volatility. Postal rates for third class mail have also increased sporadically and at times significantly in the past decade. The Company has been able to counteract the impact of postal and paper cost increases with cost reduction programs and selected product price increases. Due to increased competition in the small business forms, checks, stationery and supplies marketplace, no assurance can be given that the Company will be able to increase product pricing to compensate for future paper or postal cost increases. The inability to raise prices in response to paper or postal cost increases could reduce the Company's operating profitability and net income. Customer Preferences; Investment Requirements & Sales Risk. The Company's core business is the direct marketing, manufacturing and distribution of standardized forms, checks, and related products to small businesses. Newly-formed small business owners are increasingly demanding custom and color-coordinated products to create an image in addition to enabling the management of business transactions. The relative prices charged by local printers, contract printers and dealers for providing these custom and full-color printed products have been declining due to technological advances in composition systems and printing equipment. As a direct result, the cost advantage inherent to the Company's standardized forms and related printed products has declined. The Company is responding with focused investment in the infrastructure required to sell, compose, print and distribute custom and full-color products. In addition, the Company expects to continue to invest in its direct sales, dealer and internet-based channels that more readily support the interactive marketing required to sell custom and full-color products. However, the Company can give no assurance that the rate of decline in demand for standardized forms and related printed products will not accelerate, or that the Company will be able to maintain its inherent cost advantage. If any of such potential risks materialize, the Company's future net sales and net income could be materially adversely affected. Response Rates and Customer Retention; Sales Risk. Customer and prospect response rates to the Company's catalogs and promotional materials have remained relatively stable over time. Continued stability in prospect response and customer retention is primarily dependent on the continued relevancy of the range of the Company's products to the small business marketplace. New product introductions, to date, have generally offset declines in response rates and retention attributable to product obsolescence. However, the Company can make no assurances that its new product introductions will continue to offset the rate of obsolescence of its standardized forms products in the future. An increase in the rate of product obsolescence or a decline in new product introductions could negatively impact response rates and customer retention which, in turn, would have a materially adverse impact on the Company's long-term financial performance. Prospect Lists; Sales Risk. The Company's direct mail business has been characterized by a consistent level of average annual sales per customer. As such, net sales growth is dependent, in part, on an increase in customers served by the Company. Growth in the total number of direct mail customers served by the Company depends upon continued access to high-quality lists of newly-formed small businesses. In the past, the Company's ability to compile proprietary prospect lists was a distinct competitive advantage. However, the external list compilation industry has grown more sophisticated and currently markets comprehensive lists of newly-formed businesses to the Company and its competitors. At present, the Company relies on the speed of its delivery of promotional materials to prospective customers to gain advantage over competitors. However, the Company can make no assurances that its promotional material delivery advantage will be maintained over time. A deterioration in the Company's delivery advantage could have a materially adverse impact on the Company's business and financial performance. Governmental Regulations; Sales Risk. Future governmental legislation or regulation including, but not limited to, the following potential regulatory actions have the potential to have a material adverse impact on the Company's business prospects: 1) enactment of privacy laws could constrain the Company's ability to mail promotional materials or to telemarket to small 16 businesses; 2) modification to U.S. Postal Service regulations with the effect of increasing postal rates or reducing postal delivery efficiency could have an adverse impact on the Company's marketing efforts; and 3) institution of a "general sales tax", "value added tax" or similar national tax could reduce demand for the Company's products. Although the Company has no current knowledge or belief that such adverse regulation, of a material nature, is pending or imminent, it can make no assurance that adverse governmental regulation will not have a material adverse impact on the Company's business in the future. Acquisitions; Inherent Risk. From time to time the Company has acquired, or may acquire in the future, a majority ownership position in a company or substantially all of the assets related to a specific line of business. Such acquisitions are undertaken to enhance the Company's competitive position in the marketplace or to gain access to new markets, products, competencies or technologies. The Company has performed in the past and will perform in the future a business, financial and legal due diligence review in advance of an acquisition to corroborate the assumptions critical to projected future performance of an acquired entity and to identify the risks inherent to such projections. However, the Company can make no assurances that its due diligence review will identify all potential risks associated with the purchase, integration or operation of any acquired enterprise. If any of such potential risks materialize, the Company's future net sales and net income could be materially adversely affected. Operating Systems; Disasters and Disruptions. The Company has become increasingly dependent upon its manufacturing, administrative and computer processing infrastructure and operations to support its high volume of small dollar value orders on an efficient, cost competitive and profitable basis. The Company has implemented commercially reasonable safeguards to reduce the likelihood of property loss or service disruptions and has secured property and business interruption insurance to minimize the adverse financial consequences arising from a select group of risks. However, the Company can make no assurances that its infrastructure and operations are not susceptible to loss or disruption, whether caused by (i) intentional or unintentional acts of Company personnel or third party service providers, or (ii) natural disasters including, but not limited to, earthquakes, fire or severe storms. In addition, the Company can make no assurance that its insurance coverage will adequately respond to all potential causes of property loss or service disruption. In the event that any such acts or disasters lead to property loss or operating system disruption for which property and business interruption insurance coverage is unavailable or insufficient, the Company's financial performance and long-term prospects could be materially adversely affected. Computer Systems; Year 2000 Impact. The Company and its vendors have become increasingly reliant on computer systems to process transactions and to provide relevant business information. The majority of computer systems designed prior to the mid-1990s are susceptible to a well-publicized problem associated with an inability to process date-related information beyond the Year 2000. Without proactive modifications to routines and programs, many systems of the Company and its vendors could be rendered useless in January, 2000. The Company has created a comprehensive plan to address the Year 2000 issue with respect to both internal systems and to systems employed by critical vendors. However, the Company can make no assurance that all Year 2000 risks to Company and critical vendor systems can be identified and successfully negated through modification of existing programs or other means prior to January, 2000. In the event that any Year 2000 program deficiencies remain undetected, or in the event that any programming modifications do not adequately address the Year 2000 issues, the Company or its vendors could experience critical operating system failures. Any such operating system failures could have a material adverse impact on the Company's financial performance and long-term prospects. Raw Materials and Services; Reliance on Certain Vendors. The Company has become increasingly reliant on certain individual third- party vendors to provide raw materials and services critical to the Company's operations in order to gain the advantage of volume-related favorable pricing and, in some instances, favorable contract terms. Such critical vendors and the nature of the 17 products or services provided include, but are not limited to, governmental postal services for the delivery of marketing materials and in some countries, customer packages, MCI WorldCom for the provision of toll-free telephone services, R.R. Donnelley and Sons, Inc. for printing and processing of marketing materials, Appleton Papers, Inc. for carbonless paper, and United Parcel Service of America, Inc. for product delivery services in the U.S. In the past, the Company has been adversely affected by disruption in the services provided or lack of availability of the products produced by its critical vendors resulting from a variety of factors including labor actions, inclement weather, disasters, systems failures and market conditions. The Company can make no assurance that its critical vendors will remain capable of providing the level of service or quantity of product required to support the Company's business, or that the Company could immediately identify alternative sources for provision of the product or service on a similar cost basis. Any such service disruption or product shortage could have a material adverse impact on the Company's operating performance and net income. Other Risks; Variability of Performance. The Company has experienced in the past and will experience in the future quarterly and annual variations in net sales and net income as a result of many factors, including, but not limited to, the timing of catalog mailings, catalog response rates, product mix, margins on new product introductions, the timing and levels of selling, general and administrative expenses, cost reduction programs, timing of holidays and inclement weather. The Company's planned operating expenses are based on sales forecasts. If net sales performance falls below expectations in any given quarter or year, the Company's operating results could be materially adversely affected. ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK The Company is exposed to a number of market risks, primarily due to the effects of changes in foreign currency exchange rates and interest rates. Investments in and loans and advances to foreign subsidiaries and branches, and their resultant operations, denominated in foreign currencies, create exposures to changes in exchange rates. The Company's utilization of its revolving line of credit (which carries a variable interest rate) creates an exposure to changes in interest rates. The effect, however, of changes in exchange rates and interest rates on the Company's earnings generally has been small relative to other factors that also affect earnings, such as business unit sales and operating margins. This is because (i) foreign earnings have not been repatriated, the magnitude of foreign currency transactions has been minimal and forward foreign currency contracts have been entered into to hedge foreign exchange fluctuations; (ii) interest rates have not fluctuated significantly and a significant portion of the Company's borrowings are fixed through interest swaps. The Company does have a component of its borrowings that is not hedged. A 10% upward movement in interest rates would impact earnings and cash flows by approximately $1.6 million dollars. For more information on these market risks and financial exposures, see the Notes to Consolidated Financial Statements included in this Annual Report on Form 10-K. The Company does not hold or issue financial instruments for trading, profit or speculative purposes. In order to minimize the Company's exposure to foreign currency fluctuations with respect to a short-term intercompany loan created to fund the operating cash requirements of the Company's European operations (see the Notes to Consolidated Financial Statements included in this Annual Report on Form 10- K), the Company has entered into a forward exchange rate contract for the amount of the loan and associated interest. The currency hedged is the British pound. While there is no specified repayment date for the loan, the forward exchange rate contract is of limited duration and is replaced periodically as it matures. In order to effectively convert the interest rate of a portion of the Company's debt from a Eurodollar based floating rate to a fixed rate, the Company has entered into interest rate swap agreements with major commercial banks. Although the Company is exposed to credit and market risk in the event of future nonperformance by any of the banks, management has no reason to believe that such an event will occur. Upon reviewing its derivatives and other foreign currency and interest rate instruments, based on historical foreign currency rate movements and the fair value of market-rate sensitive instruments at year-end, the Company does not believe that near term changes in foreign currency or interest rates will have a material impact on its future earnings, fair values or cash flows. 18 ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTAL DATA The Company's financial statements, together with the independent auditors' report thereon, appear beginning on page F-1 of this Annual Report on Form 10- K. ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE Not applicable. PART III ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT The Company will furnish to the Securities and Exchange Commission not later than 120 days after the close of its fiscal year ended June 26, 1999 a definitive Proxy Statement (the "Proxy Statement") for the Annual Meeting of Stockholders to be held on October 22, 1999. The information required by this Item concerning the directors of the Company is incorporated by reference to "Election of Directors" in the Proxy Statement. The information required by this Item concerning the executive officers of the Company appears in Part I, Item 4.1 to this Annual Report on Form 10-K. Section 16(a) Beneficial Ownership Reporting Compliance Information regarding compliance with Section 16(a) beneficial ownership reporting requirements is located in the Proxy Statement under the heading "Section 16(a) Beneficial Ownership Reporting Compliance" and is incorporated herein by reference. ITEM 11. EXECUTIVE COMPENSATION The information required by this Item is incorporated by reference to "Election of Directors" and "Executive Compensation" in the Proxy Statement. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT The information required by this Item is incorporated by reference to "Voting Securities" in the Proxy Statement. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS The information required by this Item is incorporated by reference to "Certain Relationships and Related Transactions" and "Compensation Committee Interlocks and Insider Participation in Compensation Decisions" in the Proxy Statement. 19 PART IV ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K The following documents are filed as part of this report: (a)(1) Consolidated Financial Statements Page ---- New England Business Service, Inc. and Subsidiaries Consolidated Balance Sheets as of June 26, 1999 and June 27, 1998......... F-2 Statements of Consolidated Income and Comprehensive Income for the fiscal years ended June 26, 1999, June 27, 1998 and June 28, 1997............... F-3 Statements of Consolidated Stockholders' Equity for the fiscal years ended June 26, 1999, June 27, 1998 and June 28, 1997........................... F-4 Statements of Consolidated Cash Flows for the fiscal years ended June 26, 1999, June 27, 1998 and June 28, 1997............................................................ F-5 Notes to Consolidated Financial Statements................................ F-6 Independent Auditors' Report.............................................. F-19 (a)(2) Financial Statement Schedule Schedule II Valuation and Qualifying Accounts.............................. F-20 Schedules I, III, IV and V are omitted as they are not applicable or required under Regulation S-X. (a)(3) List of Exhibits Exhibits required to be filed by Item 601 of Regulation S-K are listed in the exhibit index beginning on page X-1. (b) Reports on Form 8-K Not applicable. 20 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. New England Business Service, Inc. (Registrant) /s/ Robert J. Murray By: _________________________________ (Robert J. Murray, Chairman, President and Chief Executive Officer) Date: September 10, 1999 POWER OF ATTORNEY KNOW ALL MEN BY THESE PRESENTS that each of the undersigned officers and directors of New England Business Service, Inc., a Delaware corporation (the "Company"), hereby constitutes and appoints Robert J. Murray and Daniel M. Junius, and each of them, with full power to act without the other, his or her true and lawful attorney-in-fact, with full power of substitution and resubstitution, for him or her and in his or her name, place and stead, in any and all capacities (until revoked in writing) to sign the Company's Annual Report on Form 10-K for the fiscal year ended June 26, 1999, and any and all amendments thereto, and to file the same, with all exhibits thereto and other documents in connection therewith, with the Securities and Exchange Commission, hereby ratifying and confirming all that said attorneys-in-fact or either of them, or their or his substitute or substitutes, may lawfully do or cause to be done by virtue hereof. Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant in the capacities and on the dates indicated. Name Title Date /s/ Robert J. Murray Chairman, President September 10, - ------------------------------------- and Chief Executive 1999 (Robert J. Murray) Officer and Director (Principal Executive Officer) /s/ Neil S. Fox Director September 10, - ------------------------------------- 1999 (Neil S. Fox) /s/ Robert L. Gable Director September 10, - ------------------------------------- 1999 (Robert L. Gable) /s/ Benjamin H. Lacy Director September 10, - ------------------------------------- 1999 (Benjamin H. Lacy) /s/ Herbert W. Moller Director September 10, - ------------------------------------- 1999 (Herbert W. Moller) /s/ Richard H. Rhoads Director September 10, - ------------------------------------- 1999 (Richard H. Rhoads) /s/ Brian E. Stern Director September 10, - ------------------------------------- 1999 (Brian E. Stern) /s/ M. Anne Szostak Director September 10, - ------------------------------------- 1999 (M. Anne Szostak) /s/ Daniel M. Junius Senior Vice September 10, - ------------------------------------- President-Chief 1999 (Daniel M. Junius) Financial Officer and Treasurer (Principal Financial and Accounting Officer) 21 INDEX TO FINANCIAL STATEMENTS Page ---- New England Business Service, Inc. and Subsidiaries Consolidated Balance Sheets as of June 26, 1999 and June 27, 1998......... F-2 Statements of Consolidated Income and Comprehensive Income for the fiscal years ended June 26, 1999, June 27, 1998 and June 28, 1997............... F-3 Statements of Consolidated Stockholders' Equity for the fiscal years ended June 26, 1999, June 27, 1998 and June 28, 1997........................... F-4 Statements of Consolidated Cash Flows for the fiscal years ended June 26, 1999, June 27, 1998 and June 28, 1997.................................... F-5 Notes to Consolidated Financial Statements................................ F-6 Independent Auditors' Report.............................................. F-19 Schedule II Valuation and Qualifying Accounts............................. F-20 F-1 NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS June 26, 1999 and June 27, 1998 (In thousands of dollars except share data) June 26, 1999 June 27, 1998 ------------- ------------- ASSETS Current Assets: Cash and cash equivalents......................... $ 5,484 $ 10,823 Accounts receivable (less allowance for doubtful accounts of $4,899 in 1999 and $4,257 in 1998)... 52,546 50,985 Inventories....................................... 21,538 20,970 Direct mail advertising materials, net and prepaid expenses......................................... 12,946 12,289 Deferred income tax benefit....................... 7,189 5,993 -------- -------- Total current assets........................... 99,703 101,060 Property and Equipment: Land and buildings............................... 42,169 35,712 Equipment........................................ 103,453 96,250 -------- -------- Property and equipment........................... 145,622 131,962 Less accumulated depreciation.................... (90,450) (80,032) -------- -------- Property and equipment, net..................... 55,172 51,930 Property Held for Sale............................ 839 1,131 Deferred Income Tax Benefit....................... 6,353 2,652 Goodwill, net..................................... 62,626 75,586 Tradenames, net................................... 31,610 30,332 Customer Lists, net............................... 31,590 43,878 Other Assets...................................... 12,369 1,008 -------- -------- Total.......................................... $300,262 $307,577 ======== ======== LIABILITIES AND STOCKHOLDERS' EQUITY Current Liabilities: Accounts payable.................................. $ 15,478 $ 16,038 Federal and state income taxes.................... -- 2,733 Accrued profit-sharing/bonus distribution......... 2,496 2,426 Accrued payroll expense........................... 11,245 8,794 Accrued employee benefit expense.................. 4,990 3,305 Accrued exit costs/restructuring charge........... 1,135 5,389 Deferred income taxes............................. 2,068 1,879 Other accrued expenses............................ 8,363 10,113 -------- -------- Total current liabilities...................... 45,775 50,677 Revolving Line of Credit.......................... 128,000 141,000 Deferred Income Taxes............................. 4,958 1,395 Commitments and Contingencies Stockholders' Equity: Preferred stock Common stock, par value, $1 per share--authorized, 40,000,000 shares; issued, 15,358,436 shares in 1999 and 15,185,240 shares in 1998; outstanding, 14,053,634 shares in 1999 and 14,300,533 shares in 1998.......................................... 15,358 15,185 Additional paid-in capital........................ 49,500 44,559 Accumulated other comprehensive loss.............. (2,654) (2,337) Retained earnings................................. 86,902 71,962 -------- -------- Total.......................................... 149,106 129,369 Less treasury stock, at cost--1,304,802 shares in 1999 and 884,707 shares in 1998.................. (27,577) (14,864) -------- -------- Total stockholders' equity..................... 121,529 114,505 -------- -------- Total.......................................... $300,262 $307,577 ======== ======== See notes to consolidated financial statements. F-2 NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES STATEMENTS OF CONSOLIDATED INCOME AND COMPREHENSIVE INCOME For the Fiscal Years Ended June 26, 1999, June 27, 1998 and June 28, 1997 (In thousands except per share data) 1999 1998 1997 -------- -------- -------- Net Sales......................................... $470,477 $355,767 $263,424 Operating Expenses: Cost of sales including shipping costs.......... 172,241 135,225 94,048 Selling and advertising......................... 175,026 121,571 90,367 General and administrative...................... 71,454 54,101 45,949 Exit costs...................................... -- -- 3,803 -------- -------- -------- Total operating expenses...................... 418,721 310,897 234,167 -------- -------- -------- Income From Operations............................ 51,756 44,870 29,257 Other Income (Expense): Interest income................................. 221 237 420 Interest expense................................ (8,494) (4,571) (484) Gain on pension curtailment/settlement.......... 259 869 2,187 -------- -------- -------- Total other income (expense).................. (8,014) ( 3,465) 2,123 -------- -------- -------- Income Before Income Taxes........................ 43,742 41,405 31,380 Provision For Income Taxes........................ 17,291 16,471 12,731 -------- -------- -------- Net Income........................................ 26,451 24,934 18,649 Other Comprehensive Loss.......................... (317) (575) (1) -------- -------- -------- Comprehensive Income.............................. $ 26,134 $ 24,359 $ 18,648 ======== ======== ======== Per Share Amounts: Basic earnings per share........................ $ 1.84 $ 1.81 $ 1.39 ======== ======== ======== Diluted earnings per share...................... $ 1.81 $ 1.77 $ 1.38 ======== ======== ======== Dividends....................................... $ .80 $ .80 $ .80 ======== ======== ======== Basic Weighted Average Shares Outstanding......... 14,352 13,781 13,397 Plus incremental shares from assumed conversion of stock options............................... 288 325 128 -------- -------- -------- Diluted Weighted Average Shares Outstanding....... 14,640 14,106 13,525 ======== ======== ======== See notes to consolidated financial statements. F-3 NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES STATEMENTS OF CONSOLIDATED STOCKHOLDERS' EQUITY For the Fiscal Years Ended June 26, 1999, June 27, 1998 and June 28, 1997 (In thousands) Common Stock Issued -------------- Accumulated Number At Par Additional Other of Value Paid-In Comprehensive Retained Treasury Shares Amount Capital Loss Earnings Stock Total ------ ------- ---------- ------------- -------- -------- -------- Balance, June 29, 1996.. 14,005 $14,005 $13,603 $(1,761) $ 50,069 $ 0 $ 75,916 Issuance of common stock to employees pursuant to stock plans including tax benefit.. 246 246 4,899 877 6,022 Issuance of common stock to acquire a business.. 365 365 8,035 8,400 Dividends paid.......... (10,694) (10,694) Acquisition of treasury stock.................. (17,711) (17,711) Foreign currency translation adjustment............. (1) (1) Net income.............. 18,649 18,649 ------ ------- ------- ------- -------- -------- -------- Balance, June 28, 1997.. 14,616 14,616 26,537 (1,762) 58,024 (16,834) 80,581 Issuance of common stock to employees pursuant to stock plans including tax benefit.. 187 187 5,804 1,970 7,961 Issuance of common stock to acquire a business.. 382 382 12,218 12,600 Dividends paid.......... (10,996) (10,996) Foreign currency translation adjustment............. (575) (575) Net income.............. 24,934 24,934 ------ ------- ------- ------- -------- -------- -------- Balance, June 27, 1998.. 15,185 15,185 44,559 (2,337) 71,962 (14,864) 114,505 Issuance of common stock to employees pursuant to stock plans including tax benefit.. 173 173 4,941 1,318 6,432 Dividends paid.......... (11,511) (11,511) Acquisition of treasury stock.................. (14,031) (14,031) Foreign currency translation adjustment............. (317) (317) Net income.............. 26,451 26,451 ------ ------- ------- ------- -------- -------- -------- Balance, June 26, 1999.. 15,358 $15,358 $49,500 $(2,654) $ 86,902 $(27,577) $121,529 ====== ======= ======= ======= ======== ======== ======== See notes to consolidated financial statements. F-4 NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES STATEMENTS OF CONSOLIDATED CASH FLOWS For the Fiscal Years Ended June 26, 1999, June 27, 1998 and June 28, 1997 (In thousands of dollars) 1999 1998 1997 --------- --------- -------- Cash Flows From Operating Activities: Net income..................................... $ 26,451 $ 24,934 $ 18,649 Adjustments to reconcile net income to net cash provided by operating activities: Depreciation................................. 12,432 9,296 8,280 Amortization................................. 12,413 5,922 810 Gain on pension settlement/curtailment....... (259) (869) (2,187) (Gain)/loss on disposal of equipment......... 514 (94) 935 Deferred income taxes........................ (640) 1,852 2,569 Exit costs................................... (2,875) (1,119) (381) Provision for losses on accounts receivable.. 4,151 3,293 2,612 Employee benefit charges..................... 3,003 3,980 (143) Changes in assets and liabilities, net of acquisitions: Accounts receivable........................ (5,685) (3,332) 61 Inventories and advertising material....... (2,466) (1,503) 2,566 Prepaid expenses........................... 1,244 2,054 (732) Accounts payable........................... 32 (3,908) 852 Income taxes payable....................... (2,750) 2,228 2,198 Other accrued expenses..................... 792 (205) 1,674 --------- --------- -------- Net cash provided by operating activities.............................. 46,357 42,529 37,763 Cash Flows From Investing Activities: Additions to property and equipment............ (16,866) (13,275) (9,567) Acquisition of businesses--net of cash acquired...................................... (256) (131,596) (40,174) Proceeds from sale of facilities and equipment..................................... 877 262 406 Proceeds from sale of other assets............. 140 -- -- Investment in other assets..................... (20) (371) -- Purchases of investments....................... -- (1,561) (3,800) Proceeds from sale and maturities of investments................................... -- 2,023 14,199 --------- --------- -------- Net cash used by investing activities.... (16,125) (144,518) (38,936) Cash Flows From Financing Activities: Repayment of debt.............................. (113,500) (25,650) (13,495) Proceeds from credit line--net of issuance costs......................................... 100,500 138,900 39,342 Proceeds from issuance of common stock......... 2,923 3,469 4,486 Acquisition of treasury stock.................. (14,031) -- (17,711) Dividends paid................................. (11,511) (10,996) (10,694) --------- --------- -------- Net cash provided (used) by financing activities.............................. (35,619) 105,723 1,928 Effect of Exchange Rate Changes on Cash........ 48 (276) 102 --------- --------- -------- Net Increase (Decrease) in Cash and Cash Equivalents................................... (5,339) 3,458 857 Cash and Cash Equivalents at Beginning of Year.......................................... 10,823 7,365 6,508 --------- --------- -------- Cash and Cash Equivalents at End of Year....... $ 5,484 $ 10,823 $ 7,365 ========= ========= ======== Supplemental Cash Flow Disclosure: Interest paid.................................. $ 8,867 $ 3,791 $ 365 ========= ========= ======== Income taxes paid.............................. $ 20,232 $ 11,574 $ 7,553 ========= ========= ======== Stock issued in connection with acquisitions... $ -- $ 12,600 $ 8,400 ========= ========= ======== Stock issued pursuant to employee benefit plans......................................... $ 2,774 $ 3,836 $ 1,123 ========= ========= ======== See notes to consolidated financial statements. F-5 NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 1. Summary of Significant Accounting Policies Description of Business and Basis of Consolidation--The financial statements include the accounts of New England Business Service, Inc. and its wholly- owned subsidiaries (the "Company"). All significant intercompany accounts and transactions have been eliminated in consolidation. The Company sells primarily printed business products such as checks and business forms through a variety of channels and also serves as a reseller of packaging and shipping supplies and retail signage. Foreign Currency Translation--The financial statements of the Company's foreign subsidiaries are measured in the respective subsidiary's functional currency and then translated into U.S. dollars. All balance sheet accounts have been translated using the year-end rate of exchange, while income statement accounts have been translated using the average rates prevailing throughout the year. Resulting translation gains or losses are accumulated in a separate component of stockholders' equity entitled "Accumulated other comprehensive loss." Foreign currency transaction gains and losses, including those related to intercompany transactions, are recorded directly in the income statement and are immaterial. Cash and Cash Equivalents--The Company considers its holdings in short-term money market accounts and certificates of deposit with an original maturity of three months or less to be cash equivalents. Inventories--Inventories are generally carried at the lower of first-in, first-out cost or market. At year end, inventories consisted of: 1999 1998 ----------- ----------- Raw paper........................................... $ 1,692,000 $ 1,622,000 Business forms and related office products.......... 19,846,000 19,348,000 ----------- ----------- Total............................................. $21,538,000 $20,970,000 =========== =========== Direct Mail Advertising--The Company expenses the production costs of advertising at the time the advertising is initiated, except for direct- response advertising, which is capitalized and amortized over its expected period of future benefit; this period is generally not in excess of six months. Direct-response advertising consists primarily of product catalogs and associated mailing costs. As of June 26, 1999 and June 27, 1998, $8,400,000 and $6,578,000, respectively, was reported as direct advertising assets. Advertising expense included in selling and advertising was approximately $56,680,000 in 1999, $46,271,000 in 1998, and $36,411,000 in 1997. Property and Equipment--Property and equipment are carried at cost. Depreciation is computed over the estimated useful lives (three to twenty years) of the assets using the straight-line method. Property held for sale is stated at the lower of cost or estimated net realizable value. Goodwill--Goodwill acquired is being amortized on a straight-line basis over periods of 20 to 40 years. Accumulated amortization amounted to $3,369,000 and $1,649,000 at June 26, 1999 and June 27, 1998, respectively. F-6 Customer Lists, Tradenames and Other Assets--Customer lists, tradenames and other assets are amortized using the straight-line method or the effective- interest method over their estimated lives. The range of estimated lives and accumulated amortization balances for each category of assets are as follows: 1999 1998 Accumulated Accumulated Description Lives Amortization Amortization ----------- ---------- ------------ ------------ Customer lists.......................... 2-18 years $14,861,000 $6,509,000 Tradenames.............................. 40 years 1,090,000 268,000 Other assets: Covenant not to compete................ 5 years 270,000 150,000 Debt issue costs....................... 5 years 175,000 62,000 Assembled workforce.................... 6 years 885,000 -- Bank referral agreements............... 20 years 401,000 -- Revenue Recognition--Revenue from sales is recognized when a product is shipped. Income Taxes--The provision for income taxes is determined based upon the Company's computed total income tax obligation for the year and the change in the Company's deferred tax balances from year to year. Deferred income taxes reflect the impact of temporary differences between assets and liabilities recognized for financial reporting purposes and such amounts recognized for tax purposes. Such deferred tax assets and liabilities are also adjusted to reflect changes in the U.S. and applicable foreign tax laws when enacted. Future tax benefits are recognized to the extent realization of such benefit is more likely than not to occur. Significant Estimates--In the process of preparing its consolidated financial statements, the Company estimates the appropriate carrying value of certain assets and liabilities which are not readily apparent from other sources. The primary estimates underlying the Company's consolidated financial statements include allowances for doubtful accounts, inventory obsolescence, deferrals of mail advertising costs, accruals for bonuses, recoverability of deferred tax assets, goodwill and other intangible assets. Actual results may differ from these estimates. Per Share Amounts--Basic earnings per share amounts are computed based upon the weighted average number of shares of common stock outstanding during each fiscal year. Diluted earnings per share amounts are computed by also giving consideration to potentially dilutive stock options outstanding. A reconciliation of outstanding shares is shown on the statements of consolidated income and comprehensive income. Concentration of Credit Risk--The Company extends credit to approximately 1.8 million geographically dispersed customers on an unsecured basis in the normal course of business. No individual industry or industry segment is significant to the Company's customer base. The Company has in place policies governing the extension of credit and collection of amounts due from customers. Derivatives--The Company has entered into a variety of intercompany transactions between members of the consolidated group (which have different functional currencies) that present foreign currency risk. The Company has purchased foreign currency forward contracts to minimize the effect of fluctuating foreign currencies on its reported income; however, these contracts do not qualify under generally accepted accounting principles for hedge treatment. Accordingly, these contracts are carried in the financial statements at the current forward foreign exchange rates, with the changes in forward rates reflected directly in income. The offsetting exchange movements on the intercompany balances are also recognized directly to income. The Company has entered into interest rate swaps that qualify as matched swaps that are linked by designation with a balance sheet liability and have opposite interest rate characteristics of such balance sheet item. Matched interest rate swaps qualify for settlement accounting. Under settlement accounting, periodic net cash settlements under the swap agreements are recognized in income on an accrual basis. These settlements are offset against interest expense in the statements of consolidated income and comprehensive income. F-7 Impairment of Long-Lived Assets--The Company evaluates the recoverability of long-lived assets in accordance with Statement of Financial Accounting Standards ("SFAS") No. 121, "Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to Be Disposed Of." There were no adjustments to the carrying value of any long-lived assets in 1999, 1998 or 1997. Accounting for Stock-Based Compensation--SFAS No. 123, "Accounting for Stock-Based Compensation," encourages, but does not require, companies to record compensation cost for stock-based employee compensation plans at fair value. The Company has chosen to continue to account for stock-based compensation using the intrinsic-value method prescribed in Accounting Principles Board Opinion ("APB") No. 25, "Accounting for Stock Issued to Employees," and related Interpretations. New Accounting Pronouncements--In March 1998, the AICPA issued Statement of Position ("SOP") 98-1, "Accounting for the Costs of Computer Software Developed or Obtained for Internal Use." The Company has adopted this statement in the current fiscal year. In fiscal year 1999, approximately $1,907,000 in costs which previously would have been expensed have been capitalized under the caption "Property and equipment, net." The AICPA has also issued SOP 98-5 "Reporting on the Costs of Start-Up Activities." The policies promulgated by this statement had previously been followed by the Company, and thus, the implementation did not impact the consolidated financial statements. In June, 1998, the Financial Accounting Standards Board ("FASB") issued SFAS No. 133, "Accounting for Derivative Instruments and Hedging Activities." This standard will be adopted by the Company in fiscal year 2001. The Company is currently evaluating the impact this standard will have on its consolidated financial statements. Reclassifications--Certain reclassifications have been made to the 1998 and 1997 financial statements to conform with the 1999 presentation. 2. Acquisitions Fiscal 1997 Acquisitions On January 8, 1997, the Company acquired the outstanding stock of Standard Forms Limited ("SFL"), a U.K.-based company, for approximately $4,300,000. The Company incurred acquisition fees of approximately $300,000 in connection with the acquisition. SFL markets business forms and stationery by direct mail and through a direct sales force, principally to automotive accounts in the U.K. and in France. The acquisition was accounted for using the purchase method of accounting. Accordingly, SFL's results of operations are included in the accompanying financial statements from the date of acquisition. The excess purchase price, including acquisition costs, over the fair value of the net tangible assets acquired, was $4,952,000, of which $1,000,000 was allocated to SFL's customer list and the balance of $3,952,000 to goodwill. The goodwill is being amortized over a period of 25 years. On March 31, 1997, the Company acquired substantially all of the assets and assumed certain liabilities of Chiswick Trading, Inc. ("Chiswick") for consideration of approximately $34,600,000 in cash (net of cash acquired), and 365,217 shares of Company common stock valued at approximately $8,400,000, for an aggregate purchase price of approximately $43,000,000. The Company incurred acquisition fees of approximately $400,000 in connection with the acquisition. Chiswick markets retail and industrial packaging, and shipping and warehouse supplies, sold primarily to small wholesalers, manufacturers and retailers. The acquisition was accounted for using the purchase method of accounting. Accordingly, Chiswick's results of operations are included in the accompanying financial statements from the date of acquisition. The purchase price, including acquisition costs, was allocated to the net tangible assets acquired based on the fair value of such assets and liabilities. The excess cost over fair value of the net tangible assets acquired was $34,724,000, of which $6,000,000 was allocated to customer lists, $1,000,000 to a non-compete agreement and the balance of $27,724,000 to goodwill. The goodwill is being amortized over a period of 40 years. F-8 Fiscal 1998 Acquisitions On December 23, 1997, the Company acquired all of the outstanding common stock of Rapidforms, Inc. ("Rapidforms") for consideration of approximately $82,136,000 in cash (net of cash acquired). The Company also incurred fees of approximately $407,000 in connection with the acquisition. Rapidforms and its subsidiaries collectively sell business forms, stationery, merchandising products and office supplies primarily by direct mail to small businesses throughout the United States. The acquisition was accounted for using the purchase method of accounting. Accordingly, Rapidforms' results of operations are included in the accompanying financial statements from the date of acquisition. The purchase price, including acquisition costs, was allocated to the net tangible assets acquired based on the fair value of such assets and liabilities. The excess cost over fair value of the net tangible assets acquired was $63,009,000, of which $21,000,000 was allocated to customer lists, $15,700,000 to tradenames, and the balance of $26,309,000 to goodwill. The goodwill is being amortized on a straight-line basis over a period of 40 years, while customer lists and the tradenames arising from this transaction are being amortized over their respective useful lives. As part of the purchase accounting for the Rapidforms acquisition and included in the allocation of the acquisition costs, a liability of $2,910,000 was recorded to cover the anticipated costs related to a plan to close redundant Rapidforms manufacturing and warehouse facilities and to reduce manufacturing personnel. Approximately $2,610,000 of the liability is related to employee termination benefits, and approximately $300,000 is related to termination of certain contractual obligations. The liability associated with the Rapidforms integration plan remaining as of June 26, 1999 was $188,000. On June 3, 1998, the Company acquired all of the outstanding common stock of McBee Systems, Inc. and all of the assets of McBee Systems of Canada, Inc. (collectively "McBee") for consideration of approximately $48,518,000 in cash (net of cash acquired), and 382,352 shares of Company common stock valued at approximately $12,600,000, for an aggregate purchase price of $61,118,000. The Company also incurred fees of approximately $780,000 in connection with the acquisition. McBee manufactures and markets a line of checks and related products to small businesses throughout the United States and Canada through a dedicated field sales force. The acquisition was accounted for using the purchase method of accounting. Accordingly, McBee's results of operations are included in the accompanying financial statements from the date of acquisition. The purchase price, including acquisition costs, was allocated to the net tangible assets acquired based on the fair value of such assets and liabilities. The excess cost over fair value of the net tangible assets acquired was $52,898,000, of which $15,600,000 was allocated to customer lists, $15,600,000 to tradenames, $4,900,000 to an assembled work force, $7,400,000 to bank referral agreements, and the balance of $9,398,000 to goodwill. The goodwill is being amortized on a straight-line basis over a period of 40 years, while customer lists, the assembled work force, the bank referral agreements and the tradenames arising from this transaction are being amortized over their respective useful lives. As part of the purchase accounting for the McBee acquisition and included in the allocation of the acquisition costs, a liability of $1,642,000 was recorded to cover the anticipated costs (primarily employee termination benefits) related to a plan to close redundant McBee manufacturing and warehouse facilities and to reduce manufacturing personnel. The liability associated with the McBee integration plan remaining as of June 26, 1999 was $947,000. F-9 The following unaudited pro forma financial information reflects the consolidated results of operations of the Company for the years ended June 27, 1998 and June 28, 1997 as though the acquisitions described above had occurred on the first day of the respective fiscal year. The pro forma operating results are presented for comparative purposes only and do not purport to present the Company's actual operating results had the acquisitions been consummated on June 29, 1997 or June 30, 1996, or results which may occur in the future. 1998 1997 ------------ ------------ Net sales....................................... $457,581,000 $443,182,000 Net income...................................... 24,961,000 18,932,000 Net income per diluted share.................... 1.73 1.34 3. Debt Obligations and Leases The Company had previously entered into a five year, $165,000,000, committed, unsecured, revolving line of credit agreement that expires on December 18, 2002. Under this credit agreement, the Company has the option to borrow at the Eurodollar rate plus a spread or the agent bank's base lending rate prevailing from time to time. The effective interest rate as of June 26, 1999 was 5.60%. The credit agreement contains various restrictive covenants which, among other things, require the Company to maintain certain minimum levels of consolidated net worth and specific consolidated debt and fixed charge ratios. At June 26, 1999, $128,000,000 was outstanding under this line. Debt issuance costs incurred in connection with this facility are amortized over the term of the agreement using the effective-interest method. The Company leases facilities and equipment under long-term operating leases with non-related parties. The future minimum rental commitments for operating leases of certain facilities and equipment are as follows: Fiscal Year Ended June ---------------------- 2000.............................. $6,128,000 2001.............................. 4,333,000 2002.............................. 2,674,000 2003.............................. 2,572,000 2004.............................. 2,656,000 Thereafter........................ 7,517,000 Total rental expense was $6,587,000, $2,988,000, and $1,053,000, in 1999, 1998, and 1997, respectively. Included in those amounts were payments for properties leased from a former executive officer of $1,171,000, $998,000 and $184,000 in 1999, 1998 and 1997, respectively. 4. Financial Instruments In order to minimize exposure to foreign currency fluctuations with respect to short-term, dollar-based intercompany loans to fund SFL's operations (see Notes 1 and 2), the Company has entered into forward exchange rate contracts for the amount of the loans and associated interest. At June 26, 1999, the Company had an outstanding forward rate contract for $1,700,000 worth of Pound Sterling. The fair value of this contract was nominal at the end of the year. Gains or losses on this contract and those previously closed have been immaterial. F-10 The Company has entered into interest rate swap agreements with two major commercial banks in order to effectively convert the interest rate of a portion of the Company's outstanding revolving credit debt from a Eurodollar- based floating rate to a fixed rate. The agreements expire on different dates, and the total notional principal amount decreases over time. Although the Company is exposed to credit and market risk in the event of future non- performance by any of the banks, management has no reason to believe that such an event will occur. Information regarding the agreements as of June 26, 1999 follows: Fixed Fair Agreement Notional Principal Amount Interest Rate Value Expiration Date ------------------------- ------------- --------- ---------------- $45,000,000.................... 5.79% $(129,800) June 8, 2001 40,000,000.................... 5.62% (7,500) January 30, 2001 As of June 26, 1999 and June 27, 1998, the carrying value of all other financial instruments approximated fair value. 5. Equity Transactions The Company has issued a stock purchase right to stockholders for each outstanding share of common stock of the Company. Each right becomes exercisable upon the occurrence of certain events, as provided in the Rights Agreement, and entitles the registered holder to purchase from the Company a "Unit" consisting of one one-hundredth of a share of preferred stock at a purchase price of $75.00 per Unit, subject to adjustment to prevent dilution. In addition, upon the occurrence of certain events, the registered holder will thereafter have the right to receive, upon payment of the purchase price, additional shares of common stock and/or cash and/or other securities, as provided in the Rights Agreement. The rights will expire on October 20, 2004. The Company may redeem the rights at a price of $.01 per right. The Company also has authorized but not issued 1,000,000 shares of $1.00 par value preferred stock. During fiscal 1997, the Company repurchased 1,015,100 shares of the Company's common stock for approximately $16,679,000, which completed a repurchase authorized in April 1996. On October 25, 1996, the Company's Board of Directors authorized the repurchase of up to two million shares of the Company's common stock over a two year period. As of June 28, 1997, 41,000 shares had been purchased under the October 1996 repurchase plan at a cumulative cost of approximately $1,032,000, and no additional purchases were made during 1998 or 1999 under that plan. On October 23, 1998, the Company's Board of Directors authorized the repurchase of up to two million additional shares of the Company's common stock over a two year period, replacing the October, 1996 authorization. As of June 26, 1999, 509,600 shares had been purchased under the October, 1998 authorization, at a cumulative cost of $14,030,743. 6. Stock Options At the Company's October 1997 annual meeting, the stockholders approved the NEBS Key Employee and Eligible Director Stock Option and Stock Appreciation Rights Plan (the "1997 Plan"). The 1997 Plan amended and restated the Company's 1990 plan (described below) and 1994 plan (also described below) and incorporated the two plans into the 1997 Plan. Under the 1997 Plan, the Company was authorized to issue 1,300,000 shares of common stock pursuant to the granting of stock options or stock appreciation rights in addition to the shares remaining available for issuance under the 1990 and 1994 option plans. At the Company's 1994 annual meeting, the stockholders approved the NEBS 1994 Key Employee and Eligible Director Stock Option and Stock Appreciation Rights Plan (the "1994 Plan"). Under the 1994 Plan, the Company was authorized to issue up to 1,200,000 shares of common stock pursuant to the granting of stock options or stock appreciation rights. At the Company's 1990 annual meeting, the stockholders approved the NEBS 1990 Key Employee Stock Option and Stock Appreciation Rights Plan (the "1990 Plan"). Under the 1990 Plan, the Company was authorized to issue up to 1,000,000 shares of common stock pursuant to the granting of stock options or stock appreciation rights. F-11 At the Company's 1980 annual meeting, the stockholders approved the NEBS 1980 Stock Option Plan (the "1980 Plan"). Under the 1980 Plan, the Company was authorized to issue up to 900,000 shares of common stock pursuant to stock options or stock appreciation rights. The 1980 Plan expired in 1990, although shares of common stock may be issued pursuant to options still outstanding. Under the terms of the Company's stock option plans, options are granted to purchase stock at fair market value on the date of the option grant. Options granted have been exercisable in full in terms of up to nine years from the date of grant and the options expire no later than ten years from the date of grant. Generally, the options vest and become exercisable over a four year period, commencing one year after the grant date. As of June 26, 1999, 2,759,083 shares of common stock are reserved for issuance under the Company's stock option plans, of which 2,210,111 are subject to outstanding options and 548,972 remain available for future option grants. Options for 1,053,769 shares, 854,907 shares and 624,538 shares were immediately exercisable under all option arrangements at June 26, 1999, June 27, 1998 and June 28, 1997, respectively. There were no outstanding stock appreciation rights under any of the plans during 1999, 1998 or 1997. A summary of stock option activity under the Company's stock option plans during 1999, 1998, and 1997 follows: Weighted- Number of Per Share Average Shares Option Price Exercise Price --------- -------------- -------------- June 29, 1996....................... 1,299,709 $14.75 - 25.25 $18.47 Granted........................... 720,432 15.38 - 26.38 21.69 Exercised......................... (245,436) 14.75 - 22.25 17.31 Expired........................... (112,210) 15.38 - 25.25 21.45 --------- June 28, 1997....................... 1,662,495 14.75 - 26.38 19.89 Granted........................... 470,500 29.13 - 33.13 30.69 Exercised......................... (180,890) 14.75 - 25.75 18.59 Expired........................... (60,235) 15.38 - 30.00 20.66 --------- June 27, 1998....................... 1,891,870 14.75 - 33.13 22.66 Granted........................... 597,452 28.88 - 33.88 28.03 Exercised......................... (188,344) 14.75 - 30.00 19.03 Expired........................... (90,867) 15.38 - 33.13 28.49 --------- June 26, 1999....................... 2,210,111 ========= The following table presents information with regard to all stock options outstanding at June 26, 1999: Options Outstanding Options Exercisable ---------------------------------- --------------------- Weighted- Average Weighted- Weighted- Range of Remaining Average Average Exercise Number Contractual Exercise Number Exercise Prices Outstanding Life (years) Price Exercisable Price -------- ----------- ------------ --------- ----------- --------- $14.75 - 15.88.......... 280,066 5.7 $15.29 234,577 $15.27 17.88 - 19.75.......... 459,788 6.1 18.30 425,377 18.31 20.13 - 20.75.......... 114,172 6.3 20.68 112,422 20.69 25.75 - 33.88.......... 1,356,085 8.6 28.34 281,393 27.81 --------- --- ------ --------- ------ 2,210,111 7.0 $24.20 1,053,769 $20.42 ========= === ====== ========= ====== The Company applies APB Opinion No. 25 to account for its various stock plans. Accordingly, pursuant to the terms of the plans, no compensation cost has been recognized for the stock plans. However, if the Company F-12 had determined compensation cost for stock option grants issued during 1999 and 1998 under the provisions of SFAS No. 123, the Company's net income and net income per share would have been reduced to the pro forma amounts shown below: 1999 1998 1997 ----------- ----------- ----------- Net income: As reported........................... $26,451,000 $24,934,000 $18,649,000 Pro forma............................. 24,911,000 24,357,000 17,999,000 Net income per diluted share: As reported........................... $ 1.81 $ 1.77 $ 1.38 Pro forma............................. 1.70 1.73 1.33 The pro forma net income reflects the compensation cost only for those options granted since 1996. Compensation cost is reflected over a stock option's vesting period and compensation cost for options granted prior to June 30, 1995 is not considered. Therefore, the full potential impact of compensation cost for the Company's stock plans under SFAS No. 123 may not be reflected in the pro forma net income amounts presented above. The fair value of each stock option granted in 1999, 1998 and 1997 under the Company's stock option plans was estimated on the date of grant using the Black-Scholes option-pricing model. The following key assumptions were used to value grants issued for each year: Weighted- Average Average Dividend Risk Free Rate Expected Life Volatility Yield -------------- ------------- ---------- -------- 1997........................ 6.28% 7.5 years 29.91% 3.7% 1998........................ 5.54% 5.4 years 28.53% 2.6% 1999........................ 5.94% 5.5 years 24.12% 2.8% The weighted-average fair values per share of stock options granted during 1999, 1998 and 1997 were $6.98, $8.51 and $6.40, respectively. It should be noted that the Black-Scholes option pricing model used in the calculation was designed to value readily tradable stock options with relatively short lives. The options granted to employees are not tradable and have contractual lives of up to ten years. However, management believes that the assumptions used and the model applied to value the awards yield a reasonable estimate of the fair value of the grants made under the circumstances. At the 1994 annual meeting, the stockholders approved the New England Business Service, Inc. Stock Compensation Plan (the "Stock Compensation Plan"). Under the Stock Compensation Plan, up to 300,000 shares of common stock may be issued to the Company's directors and employees in lieu of cash compensation otherwise payable. At June 26, 1999, 286,295 shares remain reserved for issuance under the Stock Compensation Plan. The number and value of shares issued under this plan have been nominal. 7. 401(k) and Profit-Sharing Plans The Company sponsors several 401(k) plans covering substantially all of the Company's domestic employees. Contributions to the plans are made by way of participant salary deferrals and Company contributions. Company contributions include combinations of matching, fixed and discretionary contributions subject to a maximum Company obligation ranging from 4% to 9% of an employee's eligible pay. The Company's aggregate contributions to the plans were $6,410,000 in fiscal 1999, $4,795,000 in fiscal 1998, and $1,123,000 in fiscal 1997. The Company and its subsidiaries maintained a profit-sharing plan for substantially all employees who completed one year of service. Distributions were based on net income and payments were made five times a F-13 year. For 1997, distributions under the plans (which were charged to general and administrative expense) aggregated $1,138,000. The Company terminated this plan during 1997. In conjunction with the termination of this plan, the Company instituted a transition plan, under which substantially all employees received a predetermined portion of their salary during the third and fourth quarters of fiscal 1997. Payments under the transition plan amounted to $1,908,000 and were also charged to general and administrative expense. 8. Pension Plans The Company sponsored a defined-benefit, trusteed pension plan (the "DB Plan") which provided retirement benefits for the majority of its domestic employees. During the second quarter of 1997, the Company amended its DB Plan. The amendment specifically froze plan participation at December 31, 1996 and eliminated further benefit accruals after June 28, 1997. The Company recorded a plan curtailment gain of $2,187,000 as a component of other income during 1997 associated with the plan amendment. In 1998 the Company terminated the plan and settled all obligations. The Company recorded a plan settlement gain of $556,000 associated with the DB plan termination. The Company also maintains two similar plans for its Canadian employees. During fiscal 1998, the Company amended its Canadian DB Plan to freeze participation at December 31, 1997 and recorded a plan curtailment gain of $313,000 associated with this action. The Company recorded a plan settlement gain of $259,000 during 1999 related to the Canadian plan termination. The components of net pension income for 1997 are as follows: 1997 ----------- Service cost-benefits earned during the period............... $ 635,000 Interest cost on projected benefit obligation................ 1,879,000 Actual return on plan assets................................. (1,746,000) Net amortization and deferral................................ (1,903,000) ----------- Net pension income......................................... $(1,135,000) =========== The assumptions used for the computation of net pension income for 1997 are as follows: 1997 ---- Discount rate......................................................... 8.0% Rate of increase in compensation levels............................... 5.0% Expected long-term rate of return on assets........................... 9.0% In addition, the Company has a supplemental executive retirement plan which is currently unfunded. Executive employees are eligible to become members of the plan upon designation by the Board of Directors. Benefits under the plan are based on each participant's annual earnings and years of service. Provision for this benefit is charged to operations over the participant's term of employment. The amounts are not significant. 9. Postretirement Benefits Other Than Pensions SFAS No. 106, "Employers' Accounting for Postretirement Benefits Other Than Pensions," requires the accrual of postretirement benefits other than pensions (such as health care benefits) during the years an employee provides service to the Company. The Company sponsors a defined benefit postretirement plan that provides health and dental care benefits for retired Company officers. The plan is contributory, and retirees' contributions are adjusted annually. F-14 The following table sets forth the plan's funded status and obligations as of June 26, 1999 and June 27, 1998: 1999 1998 ---------- ---------- Accumulated postretirement benefit obligation ("APBO"): Retirees.......................................... $ 461,000 $ 638,000 Eligible active plan participants................. -- -- Other active plan participants.................... 522,000 589,000 ---------- ---------- Total........................................... 983,000 1,227,000 Plan assets at fair value........................... -- -- Accumulated postretirement benefit obligation in excess of plan assets............................ 983,000 1,227,000 Unrecognized net gain (loss)...................... 259,000 (73,000) ---------- ---------- Net postretirement liability (included in accrued employee benefit expense).............. $1,242,000 $1,154,000 ========== ========== The components of net periodic postretirement benefits cost for 1999, 1998 and 1997 are as follows: 1999 1998 1997 -------- -------- -------- Service cost................................. $ 62,000 $ 47,000 $ 43,000 Interest on accumulated postretirement benefit obligation.......................... 70,000 78,000 75,000 Amortization of gain......................... (14,000) (5,000) (3,000) -------- -------- -------- Net periodic postretirement cost........... $118,000 $120,000 $115,000 ======== ======== ======== For measurement purposes, an 8% annual rate of increase in the cost of providing medical benefits was assumed in 1999 with a reduction of 1% per year to a trend rate of 6% for fiscal 2003. The weighted average discount rate used in determining the APBO was 7.0% in 1999 and 1998. The health care cost trend has a significant effect on the amounts reported. An increase of 1% in the rate of increase would have had an effect of increasing the APBO by $142,000 and the net periodic postretirement benefits cost by $25,000. 10. Exit Costs During the first quarter of fiscal year 1997, the Company reached a decision to eliminate the Company's print desks in Kinko's stores, its administrative offices in Phoenix and its stationery plant in Scottsdale, Arizona. The accompanying statements of consolidated income and comprehensive income include a $3,803,000 pretax charge for exit costs associated with this plan recognized during the year ended June 28, 1997. The $3,803,000 pretax charge for exit costs consisted of estimated costs related to facility closures of $485,000, estimated equipment write-offs of $1,105,000 and estimated termination benefits of $2,213,000. Approximately 230 employees were terminated as a result of the restructuring plan. As of June 26, 1999, the payment of termination benefits, write-offs of equipment and closure of facilities were complete. There was not a material change from the liability originally reported. 11. Income Taxes The components of income before income taxes were as follows: 1999 1998 1997 ----------- ----------- ----------- United States.......................... $43,069,000 $39,817,000 $30,149,000 Foreign................................ 673,000 1,588,000 1,231,000 ----------- ----------- ----------- Total................................ $43,742,000 $41,405,000 $31,380,000 =========== =========== =========== F-15 Provisions for income taxes under SFAS No. 109 in 1999, 1998 and 1997 consist of: 1999 1998 1997 ----------- ----------- ----------- Currently payable: Federal............................. $14,253,000 $10,369,000 $ 7,350,000 State............................... 3,004,000 3,517,000 2,376,000 Foreign............................. 674,000 733,000 436,000 ----------- ----------- ----------- Total............................. 17,931,000 14,619,000 10,162,000 Deferred.............................. (640,000) 1,852,000 2,569,000 ----------- ----------- ----------- Total............................. $17,291,000 $16,471,000 $12,731,000 =========== =========== =========== The tax effects of significant items comprising the Company's net deferred tax assets as of June 26, 1999 and June 27, 1998 are as follows: 1999 1998 ------------------------ ----------------------- Current Noncurrent Current Noncurrent ----------- ----------- ----------- ---------- Deferred tax assets: Pension plans......... $ 119,000 Accrued vacation...... $ 1,512,000 1,108,000 Allowance for doubtful accounts............. 926,000 612,000 Accrued expenses...... 1,201,000 2,719,000 Sales returns and allowances........... 327,000 400,000 Inventory............. 1,668,000 579,000 Employee benefit reserves............. 1,555,000 456,000 Amortization of intangible assets.... -- $ 4,803,000 -- $1,960,000 Depreciation.......... -- 933,000 -- 157,000 Other................. -- 617,000 -- 535,000 Deferred tax liabilities: Amortization.......... -- (2,343,000) -- (299,000) Depreciation.......... -- (2,335,000) -- (768,000) Deferred mail advertising.......... (1,813,000) -- (1,672,000) -- Other................. (255,000) (280,000) (207,000) (328,000) ----------- ----------- ----------- ---------- Net deferred tax assets................. $ 5,121,000 $ 1,395,000 $ 4,114,000 $1,257,000 =========== =========== =========== ========== Current and non-current amounts have been further segregated on the balance sheet due to the effect of different tax jurisdictions. A reconciliation of the provisions for income taxes to the U.S. Federal income tax statutory rates follows: 1999 1998 1997 ---- ---- ---- Statutory tax rate....................................... 35.0% 35.0% 35.0% State income taxes (less federal tax benefits)........... 4.2 6.3 6.2 Other--net............................................... .3 (1.5) (0.6) ---- ---- ---- Effective tax rate....................................... 39.5% 39.8% 40.6% ==== ==== ==== 12. Segment Information The Company has adopted SFAS No. 131, "Disclosures about Segments of an Enterprise and Related Information", in 1999. Accordingly, it has segmented its operations in a manner that reflects how its chief operating decision maker reviews the results of the businesses that make up the consolidated entity. F-16 The Company has identified three reportable segments. The first segment is titled "Printed Products--Direct Marketing" and represents those business operations that sell primarily printed business products such as checks and business forms to small businesses through direct marketing. The second segment, "Printed Products--Direct Sales," also sells checks and business forms to small businesses; however, they sell the products through either distributors or by directly selling to the customer. "Packaging and Display Products" is the third segment and primarily sells items that require limited value-adding work. These items include packaging and shipping supplies and retail signage and are marketed through a combination of direct marketing and direct selling efforts. The Company evaluates segment performance and allocates resources based on a profit from operations measure. This measure is akin to income from operations as reported on the statements of consolidated income and comprehensive income in that it excludes interest income and expense. This measure, however, also excludes a number of items that are reported within income from operations. These include amortization, 401(k) expenses, integration charges and corporate overhead. These items are not used by the chief operating decision maker in assessing segment results. In order to reconcile the segment numbers to the Company's income before income taxes, adjustments representing the items listed above totalling $40,954,000, $29,145,000 and $22,118,000 for 1999, 1998 and 1997, respectively, need to be made to the reported segment results. The following table presents certain segment information: Printed Products ----------------------------- Packaging and Direct Marketing Direct Sales Display Products Total ---------------- ------------ ---------------- ------------ 1999 Net sales............. $306,660,000 $93,585,000 $70,232,000 $470,477,000 Profit from operations........... 69,528,000 11,294,000 3,874,000 84,696,000 Depreciation.......... 9,808,000 1,679,000 945,000 12,432,000 Capital expenditures.. 12,987,000 2,725,000 1,154,000 16,866,000 1998 Net sales............. $268,814,000 $27,908,000 $59,045,000 $355,767,000 Profit from operations........... 63,806,000 3,060,000 3,684,000 70,550,000 Depreciation.......... 8,442,000 447,000 407,000 9,296,000 Capital expenditures.. 11,010,000 1,066,000 1,199,000 13,275,000 1997 Net sales............. $232,065,000 $19,613,000 $11,746,000 $263,424,000 Profit from operations........... 53,133,000 (753,000) 1,118,000 53,498,000 Depreciation.......... 7,455,000 674,000 151,000 8,280,000 Capital expenditures.. 8,300,000 870,000 397,000 9,567,000 Total revenues for printed products amounted to $400,245,000, $296,722,000 and $251,678,000 in 1999, 1998 and 1997, respectively. Total revenues for packaging and display products are shown under the "packaging and display products" heading. Geographic net sales are identified as follows: 1999 1998 1997 ------------ ------------ ------------ U.S-based........................... $431,362,000 $325,791,000 $237,130,000 International....................... 39,115,000 29,976,000 26,294,000 ------------ ------------ ------------ Total............................. $470,477,000 $355,767,000 $263,424,000 ============ ============ ============ F-17 Geographic net property and equipment assets are identified as follows: 1999 1998 1997 ----------- ----------- ----------- U.S-based.............................. $47,000,000 $43,966,000 $25,402,000 International.......................... 8,172,000 7,964,000 7,017,000 ----------- ----------- ----------- Total................................ $55,172,000 $51,930,000 $32,419,000 =========== =========== =========== 13. Quarterly Financial Information (Unaudited) The following financial information is in thousands of dollars, except per share amounts. First Second Third Fourth Total Quarter Quarter Quarter Quarter Year -------- -------- -------- -------- -------- 1999 Net sales.................... $112,686 $127,297 $115,044 $115,450 $470,477 Gross profit................. 70,774 80,710 72,760 73,992 298,236 Income before income taxes... 9,127 12,737 10,436 11,442 43,742 Net income................... 5,478 7,912 6,219 6,842 26,451 Diluted earnings per share... .37 .53 .42 .47 1.81 ======== ======== ======== ======== ======== Dividends per share.......... $ .20 $ .20 $ .20 $ .20 $ .80 ======== ======== ======== ======== ======== 1998 Net sales.................... $ 75,615 $ 81,651 $ 98,002 $100,499 $355,767 Gross profit................. 46,604 51,194 60,564 62,180 220,542 Income before income taxes... 9,732 10,541 10,727 10,405 41,405 Net income................... 5,961 6,483 6,382 6,108 24,934 Diluted earnings per share... .43 .46 .45 .43 1.77 ======== ======== ======== ======== ======== Dividends per share.......... $ .20 $ .20 $ .20 $ .20 $ .80 ======== ======== ======== ======== ======== F-18 INDEPENDENT AUDITORS' REPORT To the Board of Directors and Stockholders of New England Business Service, Inc.: We have audited the accompanying consolidated balance sheets of New England Business Service, Inc. and subsidiaries as of June 26, 1999 and June 27, 1998 and the related statements of consolidated income and comprehensive income, consolidated stockholders' equity, and consolidated cash flows for each of the three years in the period ended June 26, 1999. Our audits also included the financial statement schedule listed under Item 14(a)(2). These financial statements and financial statement schedule are the responsibility of the Company's management. Our responsibility is to express an opinion on the financial statements and financial statement schedule based on our audits. We conducted our audits in accordance with generally accepted auditing standards. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of New England Business Service, Inc. and subsidiaries as of June 26, 1999 and June 27, 1998, and the results of their operations and their cash flows for each of the three years in the period ended June 26, 1999 in conformity with generally accepted accounting principles. Also, in our opinion, such financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly in all material respects the information set forth therein. As discussed in Note 1 to the financial statements, in 1999 the Company changed its method of accounting for the costs of computer software developed for internal use to conform with AICPA Statement of Position 98-1 "Accounting for the Costs of Computer Software Developed or Obtained for Internal Use". /s/ Deloitte & Touche LLP Boston, Massachusetts July 26, 1999 F-19 SCHEDULE II NEW ENGLAND BUSINESS SERVICE, INC. AND SUBSIDIARIES VALUATION AND QUALIFYING ACCOUNTS (in thousands of dollars) Additions ------------------ Balance Balance at Charged Deductions at Beginning Charged to Other from End of Period to Income Accounts Reserves(2) Period ---------- --------- -------- ----------- ------- Reserves deducted from assets to which they apply: For doubtful accounts receivable: Year ended June 28, 1997................... $3,343 $2,612 $ 0 $2,604 $3,351 Year ended June 27, 1998................... 3,351 3,293 1,053(1) 3,440 4,257 Year ended June 26, 1999................... 4,257 4,151 0 3,509 4,899 Reserves included in liabilities: For sales returns and allowances: Year ended June 28, 1997................... $1,072 $ 993 $ 0 $1,072 $ 993 Year ended June 27, 1998................... 993 866 300(1) 993 1,166 Year ended June 26, 1999................... 1,166 20 0 201 985 - -------- (1) Acquired in acquisitions. (2) Accounts written off. F-20 EXHIBIT INDEX Exhibit Number Description -------------- ----------- 3.1.1 Certificate of Incorporation of the Registrant. (Incorporated by reference to Exhibit 7(a) to the Company's Current Report on Form 8-K dated October 31, 1986.) 3.1.2 Certificate of Merger of New England Business Service, Inc. (a Massachusetts corporation) and the Company, dated October 24, 1986 amending the Certificate of Incorporation of the Company by adding Articles 14 and 15 thereto. (Incorporated by reference to Exhibit 7(a) to the Company's Current Report on Form 8-K dated October 31, 1986.) 3.1.3 Certificate of Designations, Preferences and Rights of Series A Participating Preferred Stock of the Company, dated October 27, 1989. (Incorporated by reference to Exhibit (3)(c) to the Company's Annual Report on Form 10-K for the fiscal year ended June 30, 1995.) 3.2 By-Laws of the Registrant, as amended through July 23, 1999; filed herewith. 4.1 Specimen stock certificate for shares of Common Stock, par value $1.00 per share. (Incorporated by reference to Exhibit (4)(a) to the Company's Annual Report on Form 10-K for the fiscal year ended June 30, 1995.) 4.2 Amended and Restated Rights Agreement, dated as of October 27, 1989 as amended as of October 20, 1994 (the "Rights Agreement"), between New England Business Service, Inc. and BankBoston, N.A., as rights agent, including as Exhibit B the forms of Rights Certificate Election to Exercise. (Incorporated by reference to Exhibit 4 of the Company's Current Report on Form 8-K dated October 25, 1994.) 10.1.1 Amended and Restated Revolving Credit Agreement dated as of December 18, 1997, by and among the Company, BankBoston, N.A. ("BankBoston"), Fleet National Bank ("Fleet") and certain other financial institutions. (Incorporated by reference to Exhibit 10.1 to the Company's Current Report on Form 8-K dated January 7, 1998.) 10.1.2 First Amendment to Amended and Restated Revolving Credit Agreement dated as of May 29, 1998, by and among the Company, BankBoston, Fleet and certain other financial institutions. (Incorporated by reference to Exhibit 10.1 to the Company's Current Report on Form 8-K dated June 18, 1998.) 10.1.3 Second Amendment to Amended and Restated Revolving Credit Agreement dated as of January 8, 1999, by and among the Company, BankBoston, Fleet and certain other financial institutions. (Incorporated by reference to Exhibit 10.2 to the Company's Quarterly Report on Form 10-Q for the fiscal quarter ended December 26, 1998.) 10.1.4 Third Amendment to Amended and Restated Revolving Credit Agreement dated as of March 24, 1999, by and among the Company, BankBoston, Fleet and certain other financial institutions. (Incorporated by reference to Exhibit 10.1 to the Company's Quarterly Report on Form 10-Q for the fiscal quarter ended March 27, 1999.) 10.2 Stock Purchase Agreement by and between New England Business Service, Inc. and CSS Industries, Inc. dated as of December 5, 1997. (Incorporated by reference to Exhibit 2.1 to the Company's Current Report on Form 8-K dated January 7, 1998.) 10.3 Stock Purchase Agreement by and between New England Business Service, Inc. and ROMO Corp. dated as of May 1, 1998. (Incorporated by reference to Exhibit 2.1 to the Company's Current Report on Form 8-K dated June 18, 1998.) 10.4 Asset Purchase Agreement by and among New England Business Service, Inc., NEBS Business Forms Ltd., McBee Systems of Canada, Inc. and ROMO Corp. dated as of May 1, 1998. (Incorporated by reference to Exhibit 2.3 to the Company's Current Report on Form 8-K dated June 18, 1998.) X-1 Exhibit Number Description -------------- ----------- 10.5* NEBS 1997 Key Employee and Eligible Director Stock Option and Stock Appreciation Rights Plan dated July 25, 1997 (including amendment and restatement of the NEBS 1990 Key Employee Stock Option and Stock Appreciation Rights Plan and the NEBS 1994 Key Employee and Eligible Director Stock Option and Stock Appreciation Rights Plan), amended through October 23, 1998. (Incorporated by reference to Exhibit 10.1 to the Company's Quarterly Report on Form 10-Q for the fiscal quarter ended September 26, 1998.) 10.6* Stock Option Agreement dated February 2, 1996 between the Company and Robert J. Murray. (Incorporated by reference to Exhibit 10.8 to the Company's Annual Report on Form 10-K for the fiscal year ended June 27, 1998.) 10.7* Stock Option Agreement dated as of July 27, 1990 between the Company and Richard H. Rhoads; filed herewith. 10.8* NEBS Deferred Compensation Plan for Outside Directors. (Incorporated by reference to Exhibit (10)(d) to the Company's Annual Report on Form 10-K for the fiscal year ended June 25, 1982.) 10.9.1* New England Business Service, Inc. Deferred Compensation Plan dated June 25, 1994. (Incorporated by reference to Exhibit (10)(g) to the Company's Annual Report on Form 10-K for the fiscal year ended June 30, 1995.) 10.9.2* First Restated Trust Agreement for the New England Business Service, Inc. Deferred Compensation Plan. (Restated effective April 1, 1998.) (Incorporated by reference to Exhibit 10.11.2 to the Company's Annual Report on Form 10-K for the fiscal year ended June 27, 1998.) 10.10* Supplemental Retirement Plan for Executive Employees of New England Business Service, Inc. (Incorporated by reference to Exhibit 10.3 to the Company's Quarterly Report on Form 10-Q for the fiscal quarter ended September 26, 1998.) 10.11* New England Business Service, Inc. Stock Compensation Plan dated July 25, 1994, amended through October 23, 1998. (Incorporated by reference to Exhibit 10.2 to the Company's Quarterly Report on Form 10-Q for the fiscal quarter ended September 26, 1998.) 10.12* Form of Restricted Stock Award Agreement issuable under the Company's Stock Compensation Plan in connection with the Executive Bonus Plans for 1999 and 2000; filed herewith. 10.13* Executive Bonus Plan for 2000; filed herewith. 10.14* Change in Control agreement dated November 27, 1996 between the Company and Robert J. Murray. (Incorporated by reference to Exhibit (10)(o) to the Company's Annual Report on Form 10- K for the fiscal year ended June 28, 1997.) 10.15* Change in Control agreement dated November 27, 1996 between the Company and John F. Fairbanks. (Incorporated by reference to Exhibit (10)(p) to the Company's Annual Report on Form 10- K for the fiscal year ended June 28, 1997.) 10.16* Change in Control agreement dated November 27, 1996 between the Company and George P. Allman. (Incorporated by reference to Exhibit (10)(q) to the Company's Annual Report on Form 10- K for the fiscal year ended June 28, 1997.) 10.17* Change in Control agreement dated November 27, 1996 between the Company and Robert D. Warren. (Incorporated by reference to Exhibit (10)(r) to the Company's Annual Report on Form 10- K for the fiscal year ended June 28, 1997.) 10.18* Change in Control agreement dated November 27, 1996 between the Company and Edward M. Bolesky. (Incorporated by reference to Exhibit (10)(t) to the Company's Annual Report on Form 10- K for the fiscal year ended June 28, 1997.) 10.19* Change in Control agreement dated November 27, 1996 between the Company and Steven G. Schlerf. (Incorporated by reference to Exhibit (10)(u) to the Company's Annual Report on Form 10- K for the fiscal year ended June 28, 1997.) X-2 Exhibit Number Description -------------- ----------- 10.20* Change in Control agreement dated April 2, 1997 between the Company and Richard T. Riley. (Incorporated by reference to Exhibit (10.23) to the Company's Annual Report on Form 10-K for the fiscal year ended June 27, 1998.) 10.21* Change in Control agreement dated November 18, 1998 between the Company and Daniel M. Junius. (Incorporated by reference to Exhibit (10)(a) to the Company's Quarterly Report on Form 10-Q for the fiscal quarter ended December 26, 1998.) 10.22* Change in Control agreement dated April 2, 1997 between the Company and Joel S. Hughes. (Incorporated by reference to Exhibit 10.9 to the Company's Quarterly Report on Form 10-Q for the fiscal quarter ended March 27, 1999.) 10.23* Form of amendment dated July 23, 1999 to the Change in Control Agreements included as Exhibits 10.14 through 10.22 hereto; filed herewith. 10.24** Agreement dated as of September 19, 1995 between New England Business Service, Inc. and Appleton Papers, Inc. (Incorporated by reference to the Company's Quarterly Report on Form 10-Q for the fiscal quarter ended December 27, 1997.) 21 List of Subsidiaries. 23 Independent Auditors Consent--Deloitte & Touche LLP. 24 Power of Attorney (included in the signature page of this Annual Report on Form 10-K). 27 Article 5 Financial Data Schedule. - -------- * Identifies a management contract or compensatory plan or arrangement in which an executive officer or director of the Company participates. ** Confidential treatment has been requested with respect to certain portions of this exhibit. Omitted portions have been filed separately with the Securities and Exchange Commission. X-3