Exhibit 10.40
Pages where confidential treatment has
been requested are stamped "Confidential
Treatment Requested and the Redacted Material
has been separately filed with the Commission,"
and places where information has been redacted
have been marked with (***).
SECOND AMENDED AND RESTATED
SERVICES AGREEMENT
between
FIRST DATA TECHNOLOGIES, INC.
and
CSG SYSTEMS, INC.,
formerly known as
CABLE SERVICES GROUP, INC.
Table of Contents Page
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Section 1
Definitions................................................................. 1
Section 2
Provision of the FDT Services............................................... 5
2.1 FDT Services..................................................... 5
2.2 Platform; FDT Data Center Raised Floor.......................... 5
2.3 CSG-Vendor Software.............................................. 6
2.4 Maintenance of Current Vendor Supported Software Releases........ 6
2.5 Use of Other Software............................................ 6
2.6 Information and Reports.......................................... 7
2.7 Backup........................................................... 7
2.8 Security......................................................... 7
2.9 Operations Procedures............................................ 7
2.10 CSG Batch Job Targets............................................ 8
2.11 Disaster Recovery................................................ 8
2.12 Systems Software; Data Telecommunications........................ 8
2.13 Performance Criteria............................................. 8
2.14 Audit Rights..................................................... 9
2.15 Additional Services.............................................. 10
2.16 CSG Obligations and Responsibilities............................. 10
2.17 Relocation....................................................... 10
2.18 Access to FDT Data Center........................................ 10
2.19 Cooperation and Good Faith....................................... 10
2.20 Rights of Contemporaneous Negotiation............................ 11
Section 3
Payments for FDT Services................................................... 11
3.1 Fees and Charges................................................. 11
3.2 Taxes............................................................ 11
3.3 Invoice and Time of Payment...................................... 11
3.4 Interest......................................................... 12
Section 4
Relationship between the Parties............................................ 12
Section 5
Intellectual Property....................................................... 12
5.1 CSG Data......................................................... 12
5.2 CSG Proprietary Software......................................... 12
5.3 Development Software............................................. 12
5.4 CSG Client Development Software.................................. 13
5.5 Ownership of Information......................................... 13
5.6 FDT Software..................................................... 13
5.7 Injunctions...................................................... 13
Section 6
Liability and Indemnification............................................... 13
6.1 FDT's Indemnification............................................ 13
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6.2 CSG's Indemnification............................................ 14
6.3 Indemnification Procedures....................................... 14
6.4 Additional Matters concerning Application Software............... 15
6.5 Dispute Resolution............................................... 15
6.6 Litigation....................................................... 15
Section 7
Limitation of Liability..................................................... 16
7.1 Limitation on Amount of Damages.................................. 16
7.2 Unique Damages Payable by FDT to CSG............................. 16
7.3 Provision of FDT Services........................................ 16
7.4 Mitigation....................................................... 16
7.5 Limitation of Assertions......................................... 16
7.6 Express Allocation of Risks...................................... 17
Section 8
Standard of Care and Exclusion of Warranties................................ 17
Section 9
Exclusion of Damages........................................................ 17
Section 10
Confidentiality............................................................. 17
10.1 Confidential Information......................................... 17
10.2 No License or Other Rights....................................... 19
10.3 Publicity and Use of Certain Information......................... 19
10.4 Equitable Remedies............................................... 19
10.5 Privileged Data.................................................. 19
Section 11
Termination................................................................. 19
11.1 Termination for Cause............................................ 19
11.2 Termination for Failure to Meet Performance Criteria............. 19
11.3 Termination Due to Change of Control or Assignment............... 20
11.4 Termination Due to Certain Infringment Matters................... 20
11.5 Termination Assistance........................................... 21
11.6 Expiration Assistance............................................ 21
11.7 Access upon Expiration or Termination............................ 21
11.8 Rights Upon Expiration or Termination............................ 21
Section 12
Miscellaneous............................................................... 22
12.1 Notice........................................................... 22
12.2 Entire Agreement................................................. 22
12.3 Assignment: Transfer; Binding Agreement.......................... 22
12.4 Force Majeure.................................................... 23
12.5 Risk of Loss..................................................... 23
12.6 No Third-Party Beneficiaries..................................... 23
12.7 Severability..................................................... 23
12.8 Certain Construction Rules....................................... 24
12.9 Compliance With Laws............................................. 24
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12.10 Counterparts..................................................... 24
12.11 Headings......................................................... 24
12.12 No Interpretation Against Drafter................................ 24
12.13 Waiver........................................................... 24
12.14 Consent.......................................................... 24
12.15 Governing Law.................................................... 24
12.16 Limitation of Representations and Warranties; Indemnification.... 24
Schedules
Schedule 1.9 CSG Client Development Software
Schedule 1.17 Development Software
Schedule 1.21 Existing CSG Proprietary Software
Schedule 1.25 FDT Services and FDT Current Service Charges
Schedule 1.43 Platform Description
Schedule 1.49 Systems Software
Schedule 2.3 CSG Vendor Software
Schedule 2.3A Form of CSG Vendor Software Letter
Schedule 2.9 Operations Procedures
Schedule 2.10 CSG Batch Job Targets
Schedule 2.11 Disaster Recovery Plan
Schedule 2.13 Performance Criteria
Schedule 2.14 Confidentiality Agreement
Schedule 2.16.1 Additional CSG Obligations
Schedule 6.5 Dispute Resolution
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THIS SECOND AMENDED AND RESTATED SERVICES AGREEMENT (the "Services
Agreement") is entered into as of April 1, 2000, by and between First Data
Technologies, Inc., a Delaware corporation, and CSG Systems, Inc. (formerly
known as Cable Services Group, Inc.), a Delaware corporation.
RECITALS
A. FDT is presently engaged in the business of providing data processing
services;
B. CSG and FDT previously entered into a services agreement dated as of
October 26, 1994, as amended by that certain First Amendment to Services
Agreement between FDT and CSG executed December 8, 1995, and as further amended
by that certain Second Amendment to Services Agreement between FDT and CSG
executed January 30, 1996, and as further amended by that Third Amendment to
Services Agreement between FDT and CSG executed November 25, 1996 (collectively,
the "Original Agreement");
C. CSG and FDT previously entered into an Amended and Restated Services
Agreement dated December 31, 1996, as amended by that certain First Amendment to
Amended and Restated Services Agreement between CSG and FDT executed July 1998
(as amended, the "Restated Agreement");
D. CSG and FDT previously entered into those certain license agreements
with FDT as licensor and CSG as licensee dated December 31, 1996 (as amended and
restated as of the date hereof), April 23, 1999 and July 30, 1999.
E. CSG and FDT desire to further amend and restate their obligations
relating to the terms and conditions governing the data processing services
which FDT will continue to provide to CSG.
NOW, THEREFORE, in consideration of the premises and the mutual covenants,
representations, warranties, conditions and agreements hereinafter expressed,
the Parties hereto agree as follows:
Section 1
Definitions
In this Services Agreement, the following terms have the meanings specified
or referred to in this Section 1 and shall be equally applicable to both the
singular and plural forms. In this Agreement, the words "including", "include"
and "includes" shall each be deemed to be followed by the term "without
limitation". Any agreement or exhibit referred to herein shall mean such
agreement or exhibit as amended, supplemented and modified from time to time to
the extent permitted by the applicable provisions thereof and by this Services
Agreement. References to any statute or regulation means such statute or
regulation as amended at the time and includes any successor statute or
regulation. Unless otherwise stated, references to recitals, articles, sections,
paragraphs, schedules and exhibits shall be references to recitals, articles,
sections, paragraphs, schedules and exhibits of this Services Agreement.
1.1 "Additional Services" has the meaning stated in Section 2.15.
1.2 "Affiliate" means an Entity which, directly or indirectly, owns or
controls, is owned or is controlled by or is under common ownership or control
with another Entity. As used herein, "control" means the power to direct the
management or affairs of an Entity, and "ownership" means the beneficial
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ownership of 50% or more of the voting equity securities or other equivalent
voting interests of the Entity.
1.3 "Applications Software" means the CSG-Vendor Software and the CSG
Proprietary Software.
1.4 "Claim" has the meaning specified in Section 6.3.1.
1.5 "Confidential Information" has the meaning stated in Section 10.1.
1.6 "CSG" means CSG Systems, Inc. (formerly known as Cable Services
Group, Inc.), a Delaware corporation, and its permitted successors and permitted
assigns.
1.7 "CSG Batch Job Targets" means the time periods identified on Schedule
2.10 relating to CSG's batch cycles.
1.8 "CSG Client" shall mean any current or future Entity for which CSG
provides data processing services through FDT in accordance with the terms and
conditions of the Services Agreement.
1.9 "CSG Client Development Software" means that portion of the
Development Software set forth on Schedule 1.9 that CSG Clients may execute and
use at the CSG Clients' Locations solely to permit a CSG Client to receive the
benefit of the FDT Services in accordance with the terms and conditions of this
Services Agreement.
1.10 "CSG's Clients' Locations" means each of CSG's Clients' business
locations which are connected to the Platform to permit a CSG Client to receive
the benefit of the FDT Services in accordance with the terms and conditions of
this Services Agreement.
1.11 "CSG Data" has the meaning specified in Section 5.1.
1.12 "CSG Proprietary Software" means New CSG Proprietary Software and
Existing CSG Proprietary Software.
1.13 "CSG-Vendor Software" means the Software licensed to CSG by third
party vendors (excluding FDT and its Affiliates) and to be used by FDT to
provide the FDT Services, together with all developments, improvements,
modifications, additions, expansions, new versions, new releases, rewrites,
enhancements, upgrades or other changes of any kind thereto. The CSG-Vendor
Software is set forth in Schedule 2.3, as it may be amended from time-to-time.
1.14 "Damaged Party" has the meaning stated in Section 12.5.
1.15 "Data Processing Materials" has the meaning stated in Section 5.5.
1.16 "Declared Disaster" has the meaning stated in Schedule 2.11.
1.17 "Development Software" means that portion of the Systems Software as
set forth in Schedule 1.17 that CSG may execute and use for development of CSG
Proprietary Software. Such schedule may be amended from time to time in
accordance with the procedures set forth in Section 2.5.3, if applicable.
1.18 "Dispute" means any and all disputes, controversies and claims
between the Parties arising from or in connection with this Services Agreement
or the relationship of the Parties under this
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Services Agreement whether based on contract, tort, common law, equity, statute,
regulation, order or otherwise.
1.19 "Effective Date" shall mean April 1, 2000.
1.20 "Entity" means an individual, corporation, limited liability company,
partnership, sole proprietorship, joint venture, or other form of organization
or governmental agency or authority.
1.21 "Existing CSG Proprietary Software" means the applications, job
control language and system and other Software owned by CSG and to be used by
FDT to provide the FDT Services, that is identified in Schedule 1.21.
1.22 "Failed Criteria" shall have the meaning stated in Section 11.2.
1.23 "FDT" means First Data Technologies, Inc., a Delaware corporation,
and its permitted successors and permitted assigns.
1.24 "FDT Data Center" means the data center maintained by or on behalf of
FDT in Englewood, Colorado or any other data or information processing centers
maintained by or on behalf of FDT or any of its Affiliates and used to provide
the FDT Services.
1.25 "FDT Service Charges" means the fees charged by FDT for the FDT
Services as set forth in Schedule 1.25.
1.26 "FDT Services" means the data processing services and systems
currently provided by FDT to CSG which are set forth on Schedule 1.25 and those
Additional Services that FDT agrees to provide.
1.27 "FDT Software" means that certain FDT proprietary Software licensed
by FDT to CSG pursuant to the License Agreements.
1.28 "Indemnified Party" means a Party or Parties seeking or entitled to
indemnification pursuant to the provisions of Section 6.
1.29 "Indemnifying Party" means the Party or Parties hereto responsible
for indemnifying an Indemnified Party pursuant to Section 6.
1.30 "Infringement Claims" has the meaning stated in Section 6.2.1.
1.31 "Infringement Payment" has the meaning stated in Section 11.4.
1.32 "License Agreements" means those certain license agreements executed
by FDT and CSG with FDT as licensor and CSG as licensee dated December 31, 1996
(as subsequently amended and restated as of the date hereof), April 23, 1999 and
July 30, 1999.
1.33 "Losses and Expenses" has the meaning stated in Section 7.1.
1.34 "New CSG Proprietary Software" means all developments, improvements,
modifications, additions, expansions, new versions, new releases, rewrites,
enhancements, upgrades or other changes of any kind to Existing CSG Proprietary
Software, or any new Software owned or developed by CSG following the Effective
Date and provided to FDT for use in connection with the provision of the FDT
Services that is not identified in Schedule 1.21.
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1.35 "Operations Procedures" has the meaning stated in Section 2.9.
1.36 "Original Agreement" has the meaning specified in the second recital
to this Services Agreement.
1.37 "Original CSG Proprietary Software" means that portion of the
Existing CSG Proprietary Software that existed as of the effective date of the
Original Agreement.
1.38 "Original Term" means the period of time commencing on the Effective
Date and ending June 30, 2005.
1.39 "Other Party" has the meaning stated in Section 12.5.
1.40 "Party" means a party to this Services Agreement and its permitted
successors and permitted assigns.
1.41 "Performance Criteria" has the meaning stated in Section 2.13.
1.42 "Plan" has the meaning stated in Schedule 2.11.
1.43 "Platform" means the hardware owned or operated by FDT and the
network provided by FDT for data telecommunications and data processing and
retrieval established between the FDT Data Center, CSG, and CSG's Clients'
Locations, it being understood that such Platform is provided by FDT on a non-
exclusive basis. The Platform is further described in Schedule 1.43.
1.44 "Principal Performance Criteria" means Performance Criteria
categories 1, 2, 3 and 4, and Performance Criteria category 5 solely as it
relates to the front end processors.
1.45 "Restated Agreement" has the meaning specified in the third recital
to this Agreement.
1.46 "Services Agreement" means this Second Amended and Restated Services
Agreement between CSG and FDT as it may be amended from time to time.
1.47 "Software" means (i) computer programs, including application
programs, operating programs, file programs and utility programs, and (ii)
tangible media upon which such programs and documentation are recorded,
including hard copy, tapes and disks.
1.48 "Stock Purchase Agreement" means that agreement entered into as of
October 26, 1994 between CSG Holdings, Inc. and First Data Resources Inc.
1.49 "Systems Software" means the Software licensed by FDT to be used to
provide FDT Services, but shall not include the FDT Software or the Applications
Software. The current set of Systems Software is set forth in Schedule 1.49.
Such schedule may be amended from time to time in accordance with the procedures
set forth in Section 2.5.3.
1.50 "Term" means the Original Term and any mutually agreed extension
thereto.
1.51 "Termination Assistance" has the meaning stated in Section 11.5.
1.52 "Third Party Provider" has the meaning stated in Section 2.12.
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"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
Section 2
Provision of the FDT Services
2.1 FDT Services. FDT shall make available to and perform for CSG and CSG
shall use the FDT Services during the Term. Notwithstanding the foregoing, if
CSG delivers notification to FDT pursuant to Sections 11.1 or 11.2 that CSG is
terminating this Services Agreement, then after such notification CSG may
arrange for CSG or a third party to provide the FDT Services for CSG after the
termination date and CSG may take all actions in preparation therefor as may be
reasonably necessary to enable CSG or such third party to provide such FDT
Services immediately after the termination date; provided however, the foregoing
shall not be construed to prevent CSG from initiating preliminary discussions
with any such third party prior to giving written notice to FDT.
2.2 Platform; FDT Data Center Raised Floor.
2.2.1 Platform. FDT will provide the Platform and shall have all
rights in connection therewith including the right to change the
configuration of the Platform during the Term of this Services Agreement.
FDT shall provide CSG with at least thirty (30) days advance written notice
of any change in the Platform. Such changes shall not materially adversely
affect the operations of CSG or CSG Clients. Except for those components
(if any) identified on Schedule 1.43 as being owned by CSG, the Platform
shall remain solely the property of FDT, its lessors or providers, if any,
and CSG shall have no ownership interests or other rights therein. CSG may
request changes to the Platform, and all such requests shall be deemed a
request for Additional Services and be subject to Section 2.15. FDT shall
provide upgraded DASD and tape subsystems relating to the Platform in
accordance with the DASD and tape subsystems upgrade practices used by FDT
from time to time.
2.2.2 FDT Data Center Raised Floor. CSG shall have the right,
subject to security, space, environmental and other limitations, to
collocate computer, telecommunications and other equipment at the FDT Data
Center and to interconnect such equipment to the FDT Platform; provided
that CSG will at no time during the Term (except as set forth in Section
2.2.3), require more than 1,200 non-contiguous square feet of raised floor
space in the FDT Data Center for those purposes. FDT shall provide for
utilities, HVAC, back-up power generators, and security with respect to
such collocated equipment. CSG and third party support personnel retained
by CSG or the CSG Client shall have reasonable access to the FDT Data
Center on a 24 hour per day, 7 day a week basis to maintain and service
such collocated equipment.
2.2.3 Additional FDT Data Center Raised Floor. After the Effective
Date, and upon sixty (60) days prior written notice to FDT, CSG shall also
have the right, subject to security, space, environmental and other
limitations, to collocate additional computer, telecommunications and other
equipment at the FDT Data Center and to interconnect such equipment to the
FDT Platform; provided that CSG will at no time during the Term of this
Services Agreement require more than an additional 1,200 non-contiguous
square feet of raised floor space (for a total of 2,400 square feet) in the
FDT Data Center for those purposes, it being understood that such
additional non-contiguous space will be provided by FDT to CSG for $(***)
(annually) per square foot. FDT shall provide for utilities, HVAC, back-up
power generators, and security with respect to such collocated equipment.
CSG and third party support personnel retained by CSG or the CSG Client
shall have reasonable access to the FDT Data Center on a 24 hour per day, 7
day a week basis to maintain and service such collocated equipment. In
addition, CSG may locate
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one of its employees at the FDT Data Center on a continuous basis, provided that
such employee: (i) provides FDT evidence of his or her C2 security clearance and
maintains such clearance during the Term; and (ii) executes a separate
confidentiality agreement with FDT reasonably acceptable to CSG.
2.3 CSG-Vendor Software. CSG will secure for FDT, at CSG's expense, the
rights to access, operate (at or from any location where FDT will provide the
FDT Services), and modify the Vertex Software included within CSG-Vendor
Software to the extent required for FDT's provision of the FDT Services under
this Services Agreement. To the extent necessary, CSG will secure for FDT, at
CSG's expense, a license for the other Software included within the CSG-Vendor
Software. Such license shall provide for the rights set forth in the first
sentence of this Section 2.3, including upgrades to such Software and
maintenance therefor. Notwithstanding anything to the contrary set forth in this
Services Agreement, FDT shall be under no obligation to install any CSG-Vendor
Software until CSG provides FDT with evidence reasonably satisfactory to FDT of
FDT's right to access, operate (at or from any location where FDT will provide
the FDT Services), and modify the CSG-Vendor Software to provide the FDT
Services pursuant to this Services Agreement. Contemporaneously with the
execution of this Services Agreement, CSG shall deliver to FDT a letter executed
by CSG substantially in the form set forth in Schedule 2.3A.
2.4 Maintenance of Current Vendor Supported Software Releases. As of the
Effective Date, all CSG-Vendor Software is the most current release (or one
generation behind the most current release). During the Term, CSG shall cause
all CSG-Vendor Software to be the most current release (or one generation behind
the most current release) within one (1) year of the commercial release of the
next version of any CSG-Vendor Software. As of the Effective Date, all Systems
Software is the most current release (or one generation behind the most current
release). During the Term, FDT shall cause all Systems Software to be the most
current release (or one generation behind the most current release) within one
(1) year following the commercial release of the next version of any Systems
Software. CSG shall, at its sole cost and expense, upon the reasonable request
of FDT, cooperate with FDT in testing the implementation of all CSG-Vendor
Software and Systems Software. The Parties agree to use commercially reasonable
efforts to coordinate the timing and installation of new releases of CSG-Vendor
Software and Systems Software so as to not unreasonably disrupt or materially
adversely affect the provision of FDT Services.
2.5 Use of Other Software.
2.5.1 FDT Affiliate Software. The Parties shall investigate from
time to time the possibility of using Software developed by FDT Affiliates
(such as that Software commonly known as "Tape Access Method"), to augment
the CSG-Vendor Software. If such investigation results in the Parties
determining that the use of such Software is desirable, the Parties shall
negotiate the terms and conditions (including costs) associated with such
use.
2.5.2 Third Party Software. If CSG requires FDT to acquire
additional Software for use by FDT in the provision of FDT Services, FDT
shall use commercially reasonable efforts to identify other FDT clients
with whom CSG can share the costs associated with such Software, it being
understood that if no other FDT clients use such Software, the costs
associated with such Software shall be the sole responsibility of CSG.
2.5.3 Systems Software.
(i) FDT may substitute some or all of the Systems Software
with other Software, provided that: (a) FDT provides CSG with
reasonable notice of such
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"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
substitution, and CSG consents to such substitution, which consent
shall not be unreasonably withheld or delayed; (b) such Software is
substantially similar in functionality with the Systems Software that
it is replacing; and (c) FDT obtains CSG rights to use such Software
in accordance with Section 5.3, if applicable. Notwithstanding the
foregoing, FDT shall not be required to obtain CSG's consent for
substitutions made in accordance with Section 2.4.
(ii) If FDT substitutes some or all of the Systems Software
with other Software, FDT shall reimburse CSG for each applicable
component of the Systems Software the reasonable out-of-pocket costs
CSG incurs in modifying any CSG Proprietary Software and CSG-Vendor
Software as a result of such substitution, together with associated
training costs relating to the substituted Systems Software that
exceed **** ******** dollars ($***), it being understood that in no
event shall FDT be responsible for costs incurred by CSG that: (a)
exceed personnel costs greater than ******* dollars ($***) per hour;
or (b) are incurred as a result of FDT complying with its obligations
set forth in Section 2.4. CSG shall provide FDT with a detailed
itemization of its costs within twenty (20) days after completion of
FDT's substitution of the applicable Systems Software.
2.6 Information and Reports. In accordance with the Performance Criteria,
FDT will provide to CSG the output information or such other reports as the
Parties may mutually agree, provided, however, that FDT's obligations for output
or reports are specifically conditioned upon receipt of timely input received
from CSG and CSG's Clients.
2.7 Backup. Pursuant to written instructions from CSG, FDT will back-up
and maintain copies of the CSG Data, the Applications Software and FDT Software
on magnetic or other media in accordance with FDT's standard procedures. In
connection with such backup, FDT, in accordance with the fees set forth in
Schedule 1.25, will arrange for off-site storage for CSG Data, as well as
periodic pick-up and delivery to the off-site storage site. CSG will be solely
responsible for CSG Data that CSG recalls from the off-site storage site to the
FDT Data Center before it is scheduled to be returned from the off-site storage
site.
2.8 Security. FDT .will implement and maintain reasonable security
procedures relating to CSG's access to the Development Software, and access to
the corresponding data of CSG Clients, including administering the procedures
relating to the assignment and administration of all log-on identification
numbers, and CSG shall be responsible for taking appropriate security measures
relating to log-on identification numbers, passwords and access. FDT has
provided CSG with a description of security procedures currently used by FDT,
and FDT will provide reasonable prior written notice of any material changes in
such procedures. From time to time, CSG will notify FDT which employees of CSG
are to be granted access to the Development Software and CSG Data and the
authorized level of such access, all in accordance with FDT's standard
procedures.
2.9 Operations Procedures. CSG and FDT shall each use commercially
reasonable efforts to comply with the Operations Procedures set forth on
Schedule 2.9 (the "Operations Procedures") in order for FDT to provide the FDT
Services; provided, however, that if CSG is unable to give any notice specified
on Schedule 2.9 within the required time frame, FDT will use commercially
reasonable efforts to accommodate the time frame requested by CSG (provided FDT
shall be under no obligation to incur additional costs to accommodate such time
frame or be responsible for the adverse impact on the
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Performance Criteria). The Operations Procedures may from time to time be
changed by FDT so long as the changes do not materially (a) increase the duties
of CSG or its obligations hereunder, or (b) adversely affect the business
operations of CSG or CSG Clients. To the extent practicable, FDT agrees to give
CSG reasonable advance written notice of such changes, except for changes which
are implemented in short time frames for which no such notice can be given, such
as changes necessary to correct situations in the FDT Data Center requiring
immediate attention. FDT further agrees to use commercially reasonable efforts
to minimize changes that will materially adversely affect CSG or CSG Clients,
all of which requires CSG's prior written consent, which consent shall not be
unreasonably withheld or delayed. THE OPERATING PROCEDURES ARE DEMARCATIONS OF
RESPONSIBILITIES AND PROCEDURES THAT CSG AND FDT WILL EACH USE COMMERCIALLY
REASONABLE EFFORTS TO ACHIEVE AND PERFORM, IT BEING UNDERSTOOD THAT
NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN THIS SERVICES AGREEMENT:
(i) THE OPERATING PROCEDURES MAY NOT BE ACHIEVED OR PERFORMED; AND (ii) THE
FAILURE BY FDT OR CSG TO ACHIEVE OR PERFORM ANY OPERATIONS PROCEDURE SHALL NOT
BE DEEMED TO BE A BREACH OF THIS SERVICES AGREEMENT.
2.10 CSG Batch Job Targets. The CSG Batch Job Targets set forth in
Schedule 2.10 are targets that CSG and FDT will each use commercially reasonable
efforts to achieve, IT BEING UNDERSTOOD THAT NOTWITHSTANDING ANYTHING TO THE
CONTRARY SET FORTH IN THIS SERVICES AGREEMENT: (a) THE CSG BATCH JOB TARGETS MAY
NOT BE ACHIEVED; AND (b) THE FAILURE BY FDT OR CSG TO ACHIEVE THE CSG BATCH JOB
TARGETS SHALL NOT BE DEEMED TO BE A BREACH OF THIS SERVICES AGREEMENT.
2.11 Disaster Recovery. In the event of a Declared Disaster affecting the
CSG Data, FDT will use commercially reasonable efforts to recover the critical
components of the Systems Software and the FDT managed networks in accordance
with the Plan. As compensation for any services provided by FDT in maintaining
and implementing the Plan, CSG agrees to pay FDT the associated fees and charges
for such FDT Services set forth in Schedule 1.25 and Schedule 2.11, as
applicable. FDT shall be solely responsible for restoring the Applications
Software and the FDT Software. CSG shall be solely responsible for recovering
the Applications Software and the FDT Software, and for directing FDT in regard
to the CSG Data in accordance with Section 2.7.
2.12 Systems Software; Data Telecommunications. FDT may procure from one
or more qualified subcontractors or third party vendors (the "Third Party
Providers") the data telecommunications services and Systems Software used to
provide FDT Services, except to the extent that CSG has previously contracted
for such services directly. FDT also will be responsible for obtaining from any
such Third Party Providers the appropriate maintenance for data
telecommunications and hardware equipment. CSG agrees to pay FDT the applicable
FDT Service Charge. Annually during the Term, the Parties will review the
quality of service and pricing offered by the Third Party Providers. Following
the annual review, FDT will take such action that the Parties mutually determine
appropriate, which may include renegotiation with current Third Party Providers
or termination of existing service or license agreements and negotiation with
new Third Party Providers. FDT shall keep CSG apprised of negotiations with
Third Party Providers. The Parties acknowledge that each of the Parties share
certain connections to a network commonly known as the AT&T Global Network
Services network. Notwithstanding anything to the contrary set forth in this
Services Agreement, each Party shall pay their respective usage fees however
designated for their respective use of the AT&T Global Network Services network.
2.13 Performance Criteria.
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2.13.1 Performance Criteria. FDT shall use commercially reasonable
efforts to provide and to perform the FDT Services in all material respects
in accordance with each of the performance criteria set forth in Schedule
2.13 (the "Performance Criteria"). Without limiting the foregoing, any
request by CSG for a new or additional Performance Criteria shall be deemed
a request for Additional Services in accordance with Section 2.15.
2.13.2 Exclusions. There shall be excluded from the measurement of
compliance with any Performance Criteria and the application of Section
7.2, any failure to meet such Performance Criteria if, during, and to the
extent that such failure is related to (i) any matter constituting force
majeure, as provided in Section 12.4; (ii) any material failure by CSG to
perform its obligations under this Services Agreement (including those set
forth in the Operations Procedures), or where CSG's approval, acceptance,
consent or similar action is required under this Services Agreement, any
unreasonable delay or any withholding of action; (iii) the performance,
nonperformance or continuing provision by CSG of any Applications Software
or FDT Software; (iv) the performance or nonperformance of any CSG vendor;
(v) ad hoc reporting jobs, special production jobs, testing procedures or
other services that are given priority at the request of CSG; (vi) any
significant change in the manner in which CSG conducts its business or
operations adversely affecting FDT's ability to meet any Performance
Criteria; (vii) any failure of CSG or CSG Clients to provide CSG Data in
the time deemed reasonably necessary by FDT to meet an output delivery
schedule; (viii) any failure of CSG to provide the evidence reasonably
requested by FDT in accordance with Section 2.3; or (ix) the operation of
Section 5.7.
2.14 Audit Rights.
2.14.1 CSG Audits. Upon the request and reasonable advance written
notice of CSG, FDT will provide to CSG, its auditors and regulators, if
any, and to CSG Clients in accordance with their agreements with CSG (as
directed by CSG and subject to the need for confidentiality obligations
from them as set forth below) access during regular business hours to the
appropriate management personnel of FDT, and to CSG Data and records of CSG
directly relating to the FDT Services. Such access shall be limited to
performing audits of FDT and its business, to verify the accuracy of the
fees and charges for the FDT Services, and FDT's compliance with the
Performance Criteria. Such requests for access shall not be made more
frequently than once a year, with the exception of requests to provide
access to CSG's regulators. FDT will provide to such auditors and
regulators any assistance of a routine nature that they reasonably require.
To the extent that FDT's assistance in such audits exceeds more than sixty
(60) man hours of FDT time in any calendar year, CSG shall reimburse FDT
for such assistance in excess of sixty (60) hours at FDT's then-current
commercial rates. CSG and the third party auditors and regulators must
comply with all reasonable security and confidentiality procedures
(including the execution of nondisclosure agreements), established by FDT
at any facility to which access is granted, and audits shall not
unreasonably interfere with FDT's normal business operations. CSG shall use
commercially reasonable efforts to cause non-CSG third party auditors and
regulators to provide FDT in advance with a draft copy of each written
report or other output containing comments concerning FDT or the FDT
Services and an opportunity to reply to comments that will be made in the
final report.
2.14.2 FDT Audits. From time to time during the Term, FDT will
allow a third party, selected by FDT, to perform an audit of the electronic
data processing environment maintained by FDT to provide the FDT Services
contemplated under this Services Agreement. Upon request, FDT shall provide
CSG with a copy of the results of the audit. CSG may provide a copy of the
audit to its clients who have specifically agreed to hold the audit
confidential in conformance with an agreement in the form of or conforming
to Schedule 2.14.
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2.14.3 Systems Software Vendor Audits. From time to time during the
Term, CSG shall cooperate with FDT and its Systems Software vendors in
connection with such vendors audit of CSG's use of the Development Software
and CSG Clients' use of the CSG Client Development Software pursuant to
this Services Agreement, provided that such vendors agree in writing to
maintain the confidentiality of all CSG Confidential Information.
2.15 Additional Services. If CSG requests FDT to provide any services
that are different from, or in addition to, the FDT Services ("Additional
Services"), the Parties will cooperate with each other in good faith in
discussing the scope and nature of the request, the Additional Services so
requested, the related performance criteria, the impact (if any) on existing
Performance Criteria, the time period in which FDT would provide such Additional
Services and the basis upon which FDT would be compensated and reimbursed
therefor, it being understood that such compensation and reimbursement for
Additional Services shall be consistent with the pricing methodology used for
the FDT Service Charges, but only include costs associated with the FDT Data
Center (as opposed to indirect costs of FDT). If the Parties agree upon the
scope and nature of the Additional Services and FDT's compensation therefor, the
Parties shall amend this Services Agreement accordingly and such Additional
Services shall become a part of the FDT Services.
2.16 CSG Obligations and Responsibilities.
2.16.1 CSG Obligations. CSG shall have and perform the obligations
including, those identified in Schedule 2.16.1.
2.16.2 Data Responsibility. CSG shall have responsibility for the
supervision, management and control of its use of the CSG Data, reports and
the like, including implementing sufficient procedures to satisfy its
internal security and accuracy requirements for information FDT furnishes.
2.17 Relocation.
2.17.1 Movement of FDT Data Center. If FDT relocates the FDT Data
Center, FDT shall reimburse CSG for (a) any conversion cost incurred,
directly or indirectly, by CSG as a result of such relocation and (b) any
increase in the ongoing expenses of CSG as a result of such relocation
during the Original Term.
2.17.2 Movement of CSG. If CSG relocates its principal place of
business from Omaha, Nebraska, CSG shall reimburse FDT for (a) any
conversion costs incurred, directly or indirectly, by FDT as a result of
such relocation and (b) any increase in the ongoing expenses of FDT as a
result of such relocation during the Original Term.
2.18 Access to FDT Data Center. During the Term, FDT will permit CSG and
CSG Clients, on reasonable written notice and subject to FDT's standard security
procedures, to have access to the FDT Data Center during normal business hours
for the purpose of giving tours of such FDT Data Center to CSG Clients and
prospective clients of CSG. Such tours shall be conducted by an employee or
representative of FDT and the extent of such tours shall be determined by FDT in
its sole discretion, provided that such tours provide such CSG Clients and
prospective clients of CSG with a reasonable understanding of the FDT Data
Center standard practices and procedures. Employees and representatives of FDT
conducting such tours shall do so in a professional manner.
2.19 Cooperation and Good Faith. Each Party shall cooperate with the
other to establish priorities for the FDT Services and any Additional Services
to be provided to CSG. Each Party will also
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cooperate with the other by, among other things, making available and not
withholding or delaying, as reasonably requested by the other, such management
decisions and approvals as may be necessary to fulfill each Party's respective
obligations to the other under this Services Agreement in a timely and efficient
manner. All negotiations, including, negotiations for Additional Services,
between the Parties shall be conducted in good faith in accordance with
reasonable commercial business practices. FDT will provide reasonable assistance
to CSG in CSG's efforts to develop new business, data conversion and
deconversion activities. Each Party shall designate a person to represent the
Party and coordinate its activities in connection with this Services Agreement.
2.20 Rights of Contemporaneous Negotiation. Contemporaneously with
soliciting (or responding to an offer by) a third party to perform any other
data processing or data telecommunications services similar to any of the FDT
Services or a replacement for any of the FDT Services, CSG shall offer FDT the
opportunity to provide such services on mutually acceptable terms. The Parties
each agree that they will act in good faith and without undue delay as they
participate in discussions on the terms pursuant to which FDT will provide such
services to CSG; provided however, nothing in this Services Agreement shall
obligate either Party necessarily to reach an agreement with the other with
respect to such services. It is expressly agreed that (notwithstanding this
Services Agreement, or any past or future discussions or other communications
between them) neither Party will have any liability or obligation whatsoever to
the other with respect to the provision of such services unless and until
negotiations between them are completed and they have in fact entered into
comprehensive, mutually-binding written agreement which covers all matters
agreed to and which is signed by each Party's authorized officers. It is agreed
that either Party may terminate such discussions on written notice to the other
Party, without incurring any liability therefor.
Section 3
Payments for FDT Services
3.1 Fees and Charges. The FDT Service Charges as of the Effective Date
are set forth in Schedule 1.25. FDT's obligations and CSG's rights under this
Services Agreement are conditional upon CSG's payment of the fees and charges in
accordance with the terms and conditions of this Services Agreement.
3.2 Taxes. CSG shall be responsible for any sales, use, excise, value-
added and other taxes and duties payable by FDT or CSG on the FDT Services as a
whole or on a particular good or service received by CSG from FDT in connection
with the FDT Services where the tax is imposed on CSG's acquisition or use of
such FDT Services or such other goods or services from FDT, and not by FDT's
cost in acquiring the FDT Services or such other goods or services. FDT shall be
solely responsible for payment of the taxes, if any, on FDT's income from the
FDT Services, and FDT corporate occupation taxes, if any. The Parties will use
commercially reasonable efforts to cooperate with each other to enable each
other to determine accurately each Party's tax liability and to minimize such
liability to the extent legally permissible. Each Party shall provide and make
available to the other any resale certificates, information regarding out-of-
state or out-of-country sales or use of equipment, materials or services, and
other exemption certificates or information reasonably requested by either
Party.
3.3 Invoice and Time of Payment. FDT will invoice CSG on or before the
fifth (5th) business day of each month for any amount owed to FDT pursuant to
this Services Agreement for the immediately preceding month. Each such invoice
will be due and payable within thirty (30) days after receipt of the invoice.
Notwithstanding the foregoing, if CSG should dispute the accuracy of all or any
portion of an amount indicated on any invoice, CSG shall timely pay the
undisputed portion of such invoice and notify FDT's accounts receivable
department in writing of the nature of the disputed amount at the time of
payment. The Parties shall attempt in good faith to mutually resolve such
dispute; provided
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however, if the dispute is not resolved within forty-five (45) days from FDT's
receipt of such written notice, either Party shall have the right to have such
dispute resolved pursuant to the terms of Section 6.5.
3.4 Interest. If FDT does not receive, or is unable to obtain, payment of
any amount due or payable to FDT under this Services Agreement at the time
provided for payment under this Services Agreement, such unpaid amount shall
bear interest at a rate equal to one percent (1%) over the prime rate as
published in the Wall Street Journal, from the date on which payment was due
until the date on which FDT receives such payment.
Section 4
Relationship between the Parties
Nothing contained in this Services Agreement shall be deemed to constitute
a partnership or joint venture between the Parties. Neither Party shall hold
itself out as having any authority to enter into any contract or create any
obligation or liability on behalf of, in the name of, or binding upon the other
Party, nor shall anything contained in this Services Agreement be deemed to
create or imply a fiduciary relationship between the Parties.
Section 5
Intellectual Property
5.1 CSG Data. Any data regarding the operations of CSG or any data
regarding CSG's Clients provided by CSG to FDT pursuant to this Services
Agreement shall remain the property of CSG or CSG Clients (collectively, "CSG
Data"). CSG authorizes FDT to access and make use of the CSG Data for FDT's
performance of its obligations under this Services Agreement. Upon the
termination or expiration of this Services Agreement for any reason, FDT shall
promptly return CSG Data in the form such data is maintained by FDT in
connection with the performance of the FDT Services or, if CSG so elects in
writing, destroy it. FDT shall not use the CSG Data for any purpose except as
contemplated by this Services Agreement, nor shall any part of such data be
disclosed or sold by FDT to third parties or commercially exploited by FDT other
than CSG Data that is required to be disclosed: (i) in order to perform the FDT
Services; (ii) to complete any permitted third-party audits; or (iii) pursuant
to Section 10.1.2(vi) or Section 10.1.2(vii). Notwithstanding the foregoing, FDT
shall have the right without CSG's approval, to compile and distribute aggregate
and statistical analyses and reports using CSG Data, information, and other
sources, provided that such analyses and reports do not identify CSG, CSG
Clients or CSG's industry, and provided further that such analyses and reports
are not sold to third parties.
5.2 CSG Proprietary Software. CSG hereby grants FDT a non-exclusive,
royalty-free license for the Term to execute the CSG Proprietary Software in
connection with the performance of the FDT Services and to access, modify and
review the CSG Proprietary Software for problem resolution and performance
recommendations. Except as may be necessary for the accomplishment of the
activities authorized in the immediately preceding sentence, FDT shall not
modify, reverse engineer, decompile, disassemble, create derivative works or
otherwise discover any process or technique inherent in the CSG Proprietary
Software or any portion thereof. As between the Parties, the CSG Proprietary
Software will remain CSG's property. FDT will have no ownership interests or
other rights in the CSG Proprietary Software.
5.3 Development Software. FDT has obtained or will obtain for CSG for the
Term the right to execute and use the Development Software at CSG's principal
place of business for the sole purpose of developing, modifying, and enhancing
the CSG Proprietary Software. CSG shall comply with the terms of the licenses
and use restrictions for the Development Software. In addition to the foregoing,
CSG shall
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not modify, reverse engineer, reverse assemble or decompile the Development
Software, nor shall CSG permit any other Entity to do so.
5.4 CSG Client Development Software. FDT has obtained or will obtain for
CSG Clients for the Term the right to execute and use the CSG Client Development
Software at CSG Clients' Locations solely to permit a CSG Client to receive the
benefit of the FDT Services in accordance with the terms and conditions of this
Services Agreement. CSG shall ensure that the CSG Clients comply with the terms
of the licenses and use restrictions for the CSG Client Development Software. In
addition to the foregoing, CSG shall not permit any CSG Client to modify,
reverse engineer, reverse assemble or decompile the CSG Client Development
Software, nor shall any CSG Client permit any other Entity to do so.
5.5 Ownership of Information. All Software, Operating Procedures,
manuals, and other documentation and similar data processing materials and
derivative works based thereon ("Data Processing Materials") developed or owned
by a Party are and, unless specifically transferred to the other, shall remain
the property of such Party and shall be Confidential Information. Any Operating
Procedures, manuals, or other documentation included within Confidential
Information that is required for CSG Clients to use the services of CSG may be
provided to CSG Clients, provided appropriate confidentiality agreements are
executed to protect such Confidential Information.
5.6 FDT Software. Prior to or contemporaneously with the execution of
this Services Agreement, the Parties shall enter into an amended and restated
agreement relating to that certain software commonly known as "Team 35." The
Parties acknowledge and agree that CSG has the sole obligation to maintain,
update, modify and enhance the FDT Software.
5.7 Injunctions. If any third party Infringement Claim or any injunction
is issued with respect to any portion of a product, service or any Software
which is used to provide the FDT Services, FDT will use commercially reasonable
effort to modify or replace the product, service or Software if the Infringement
Claim or injunction arises out of or relates to the Platform, the Systems
Software or any portion thereof, and CSG will use commercially reasonable
efforts to modify or replace the Applications Software or FDT Software or any
portion thereof if the Infringement Claim or injunction arises out of or relates
to the Applications Software or FDT Software, in either event in order to avoid
the Infringement Claim or injunction. If FDT or CSG, as applicable, is unable to
replace the product, service or Software with commercially reasonable efforts
and/or at commercially reasonable prices, FDT shall no longer be responsible for
providing the affected portion of the FDT Services.
Section 6
Liability and Indemnification
6.1 FDT's Indemnification. FDT shall hold harmless and indemnify CSG, its
Affiliates and their respective directors, officers, employees and agents from
and against any and all claims, liabilities, losses or damages (including
reasonable attorneys fees, expert witness fees, expenses and costs of
settlement) resulting from or arising out of:
6.1.1 the death or bodily injury of any agent, employee, customer,
client, business invitee or business visitor of FDT except to the extent,
if any, that such death or bodily injury shall have been caused by the
gross negligence or reckless or intentional conduct of CSG; provided,
however, that for purposes of this Section 6.1.1, the agents, employees,
customers, CSG Clients, business invitees and business visitors of CSG
shall not, when on the premises of FDT, be deemed FDT's business invitee or
business visitor;
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6.1.2 any payment obligations of FDT to a third party relating to the
Systems Software or Platform; and
6.1.3 any misappropriation or misuse by FDT or its employees or
agents of Confidential Information of CSG or a CSG Client.
6.2 CSG's Indemnification. CSG shall hold harmless and indemnify FDT, its
Affiliates and their respective directors, officers, employees and agents from
and against any and all claims, liabilities, losses or damages (including
reasonable attorney fees, expert witness fees, expenses and costs of settlement)
resulting from or arising out of:
6.2.1 any infringement, misappropriation or violation of any patent,
copyright, trade secret or other intellectual property rights
(collectively, "Infringement Claims") asserted by any third party against
FDT and/or any of its Affiliates in connection with any Application
Software;
6.2.2 the death or bodily injury of any agent, employee, customer,
client, business invitee or business visitor of CSG except to the extent,
if any, that such death or bodily injury shall have been caused by the
gross negligence or reckless or intentional conduct of FDT; provided,
however, that for purposes of this Section 6.2.2, the agents, employees,
customers, clients, business invitees and business visitors of FDT shall
not, when on the premises of CSG, be deemed CSG's business invitee or
business visitor;
6.2.3 any payment obligations of CSG to a third party relating to the
CSG Proprietary Software;
6.2.4 any Infringement Claim or other claim asserted by any third
party against FDT in connection with CSG Data or records provided by CSG or
CSG Clients to FDT in connection with the FDT Services;
6.2.5 any claims by third parties, including pursuant to any actions
brought derivatively on behalf of CSG or actions by CSG Clients, suppliers
or creditors of CSG, unless such claims arise from the sole gross
negligence or willful misconduct of FDT; and
6.2.6 any misappropriation or misuse by CSG or its employees or
agents of Confidential Information of FDT.
6.3 Indemnification Procedures.
6.3.1 If any civil, criminal, administrative or investigative action
or proceeding (any of the foregoing, a "Claim") is threatened or commenced
against any person or Party that a Party is obligated to defend or
indemnify under Section 6.1 or 6.2 (such person and such Party,
collectively, an "Indemnified Party"), then written notice thereof shall be
given to the Party that is obligated to provide indemnification under such
Sections (the "Indemnifying Party") as promptly as practicable; provided,
however, that any delay by the Indemnified Party in giving such written
notice shall not constitute a breach of this Services Agreement and shall
not excuse the Indemnifying Party's obligation under this Section 6 except
to the extent, if any, that the Indemnifying Party is prejudiced by such
delay. After such notice, the Indemnifying Party shall be entitled, if it
so elects in writing within ten (10) days after receipt of such notice, to
take control of the defense and investigation of such claim and to employ
and engage attorneys of its choice reasonably acceptable to the Indemnified
Party to handle and defend the same, at the Indemnifying Party's sole cost
and expense. The Indemnified Party shall cooperate in all
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reasonable respects with the Indemnifying Party and its attorneys in the
investigation, trial and defense of such claim and any appeal arising
therefrom; provided however, that the Indemnified Party may, at its own
cost and expense, participate through its attorneys or otherwise, in such
investigation, trial and defense of such claim and any appeal arising
therefrom. No settlement of a claim that involves a remedy other than the
payment of money by the Indemnifying Party shall be entered into by the
Indemnifying Party without the prior consent of the Indemnified Party,
which consent will not be unreasonably withheld or delayed.
6.3.2 After written notice by the Indemnifying Party to the
Indemnified Party of its election to assume full control of the defense of
any such claim pursuant to Section 6.3.1, the Indemnifying Party shall not
be liable to the Indemnified Party for any legal expenses incurred
thereafter by such Indemnified Party in connection with the defense of that
claim and any appeal arising therefrom. If the Indemnifying Party does not
assume full control over the defense of a claim pursuant to Section 6.3.1,
then the Indemnifying Party may participate in such defense, at its sole
cost and expense, and the Indemnified Party shall have the right to defend
the claim in such manner as it may deem appropriate, at the cost and
expense of the Indemnifying Party.
6.3.3 The remedy of indemnification described in this Section 6 shall
be the sole and exclusive remedy of the Indemnified Party for the
Infringement Claims and other claims described in Section 6.1 and Section
6.2, except as otherwise provided herein for injunctive relief, the
recovery of consequential damages relating to the breach of confidentiality
obligations or misappropriation of Confidential Information and the
recovery of an Infringement Payment.
6.4 Additional Matters concerning Application Software. If the
Application Software or any portion thereof is the subject of an Infringement
Claim asserted by any third party against FDT and/or any of its Affiliates, in
addition to CSG's indemnity obligations set forth in Section 6.2.1, CSG may, at
its sole cost and expense, obtain a license for FDT to continue to use the same
to provide the FDT Services, or modify or replace the same in a commercially
reasonable manner and/or at a commercially reasonable price so that such
software is no longer the subject of an Infringement Claim.
6.5 Dispute Resolution. Subject to Section 6.6, any and all Disputes
shall be resolved as provided in Schedule 6.5.
6.6 Litigation.
6.6.1 Notwithstanding anything to the contrary set forth herein,
neither Party shall be required to submit any dispute or disagreement
regarding the interpretation of any provision of this Services Agreement,
the performance by either Party of such Party's obligations under this
Services Agreement or a default hereunder to the mechanisms set forth in
Section 6.5, if such submission would be seeking equitable relief from
irreparable harm.
6.6.2 THE PARTIES CONSENT TO THE NON-EXCLUSIVE JURISDICTION OF THE
UNITED STATES DISTRICT COURT FOR THE STATE OF NEBRASKA AND OF ANY NEBRASKA
STATE COURT SITTING IN OMAHA, NEBRASKA FOR ALL LITIGATION WHICH MAY BE
BROUGHT WITH RESPECT TO THE TERMS OF, AND THE TRANSACTIONS AND
RELATIONSHIPS CONTEMPLATED BY, THIS SERVICES AGREEMENT. THE PARTIES FURTHER
CONSENT TO THE JURISDICTION OF ANY STATE COURT LOCATED WITHIN A DISTRICT
WHICH ENCOMPASSES ASSETS OF A PARTY AGAINST WHICH A JUDGMENT HAS BEEN
RENDERED, EITHER THROUGH ARBITRATION OR THROUGH LITIGATION, FOR THE
ENFORCEMENT OF SUCH JUDGMENT AGAINST THE ASSETS OF SUCH PARTY.
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"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
Section 7
Limitation of Liability
7.1 Limitation on Amount of Damages. It is understood and agreed that a
Party's liability to the other Party or any other person for damages, injuries,
losses, costs or expenses of any kind, however caused, based on or arising from
or in connection with this Services Agreement, any termination hereof, the
subject matter hereof, the performance (or non-performance) of any of the FDT
Services or other service or obligation hereunder, whether arising in contract
or tort (including as a result of negligence or strict liability), and whether
or not such Party shall have been informed, or might have anticipated the
possibility of any such damage, loss, cost or expense (collectively, "Losses and
Expenses"), shall be limited with respect to each consecutive twelve (12) month
period during the Term commencing with the Effective Date, to the direct damages
actually incurred by such Party or person, or consequential damages incurred by
either Party as a result of the misappropriation or misuse of Confidential
Information, and shall be recoverable if, and only to the extent such Losses and
Expenses exceed *** ******* ***** ******** dollars ($***); and provided
further, that the aggregate amount required to be paid by a Party to the Party
or any other person for all such Losses and Expenses shall not exceed during the
first year following the Effective Date, ******** ******* dollars ($***), and
for every year thereafter, the lesser of ******* ******* dollars ($***) or FDT's
revenues under this Services Agreement for the twelve (12) month period
immediately preceding the date of the event giving rise to the claim. The
foregoing limitations shall not apply to amounts for fees and charges, including
the fees and charges in Schedule 1.25, and the fees and charges otherwise due
and payable under this Services Agreement.
7.2 Unique Damages Payable by FDT to CSG. Notwithstanding Section 7.1,
and subject to Section 2.13.2, if in any calendar year during the Term CSG pays
penalties or issues credits to CSG Clients that exceed *** ******* ********
dollars ($***), and such penalties or credits are a direct and proximate result
of FDT's failure to meet the Principal Performance Criteria, then FDT shall
issue CSG a credit for ***** percent (**%) of such payments made or credits
issued by CSG (provided that CSG provides FDT with documentation reasonably
acceptable to FDT relating to the payment of such penalties or issuance of such
credits), such credits not to exceed *** ******* ******** dollars ($***) in the
aggregate in any calendar year during the Term. The Parties acknowledge and
agree that any credits issued by FDT to CSG pursuant to this Section 7.2 shall
not be applied to the *** ******* ***** ******** dollar ($***) figure described
in Section 7.1, but shall be included in the liability limitations set forth in
Section 7.1.
7.3 Provision of FDT Services. CSG acknowledges that the FDT Services
provided by FDT are to assist CSG in its business activities and are not
intended to replace its professional skill and judgment. CSG shall be solely
responsible for: (i) its own actions or omissions, and the actions or omissions
of its agents, employees and clients with respect to CSG Data used as input for
the FDT Services, and (ii) any use of any FDT Services and any use made by CSG,
its agents, employees and clients of CSG Data, reports or other products
produced through any of the FDT Services.
7.4 Mitigation. Each Party shall use commercially reasonable efforts to
mitigate damages for which the other Party is responsible.
7.5 Limitation of Assertions. Neither Party may assert any cause of
action against the other Party under this Services Agreement that accrued more
than one (1) year prior to: (i) the filing of a suit; or (ii) the commencement
of arbitration proceedings alleging such cause of action.
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7.6 Express Allocation of Risks. The Parties expressly acknowledge that
the limitations contained in this Section 7 and Section 6, Section 8 and Section
9 represent the express agreement of the Parties with respect to the allocation
of risks between the Parties, including the level of risk to be associated with
the provision of the FDT Services as related to the FDT Service Charges, and
each Party fully understands and irrevocably accepts such limitations. The
Parties acknowledge that but for the limitations contained in this Section 7 and
Section 6, Section 8 and Section 9, the Parties would not have entered into this
Services Agreement.
Section 8
Standard of Care and Exclusion of Warranties
FDT will use reasonable commercial efforts to meet the Performance
Criteria, and FDT will use reasonable care in providing the FDT Services
pursuant to this Services Agreement. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN
THIS SERVICES AGREEMENT, FDT MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR
IMPLIED, TO CSG OR TO ANY OTHER PERSON, INCLUDING ANY WARRANTIES REGARDING THE
MERCHANTABILITY, SUITABILITY, ORIGINALITY, FITNESS FOR A PARTICULAR PURPOSE OR
OTHERWISE (IRRESPECTIVE OF ANY PREVIOUS COURSE OF DEALINGS BETWEEN THE PARTIES
OR CUSTOM OR USAGE OF TRADE), OR RESULTS TO BE DERIVED FROM THE USE OF ANY
SOFTWARE, FOR SERVICES, HARDWARE OR OTHER SERVICES, PRODUCTS OR MATERIALS
PROVIDED UNDER THIS SERVICES AGREEMENT.
Section 9
Exclusion of Damages
NOTWITHSTANDING ANY OTHER PROVISION TO THE CONTRARY SET FORTH IN THIS
SERVICES AGREEMENT, IN NO EVENT SHALL EITHER PARTY, ANY OF THEIR AFFILIATES OR
ANY OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUBCONTRACTORS BE LIABLE
UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE
THEORY FOR ANY LOST PROFITS, LOSS OF DATA, EXEMPLARY, PUNITIVE, SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED
BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER OR NOT EITHER PARTY OR ANY
OTHER SUCH ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; PROVIDED
THE FOREGOING EXCLUSION SHALL NOT APPLY TO CONSEQUENTIAL DAMAGES INCURRED BY
EITHER PARTY AS A RESULT OF THE MISAPPROPRIATION OR MISUSE OF CONFIDENTIAL
INFORMATION.
Section 10
Confidentiality
10.1 Confidential Information. Information exchanged between the Parties
or otherwise made available by one Party for the other in connection with this
Services Agreement before or after the date hereof shall be considered a trade
secret or confidential or proprietary information ("Confidential Information")
if it has been designated as such in this Services Agreement or on the
information itself when delivered or made available, or if delivered orally, if
a written notification of the confidential nature of the information is sent
within a reasonable time after the information is transmitted. Among other
things, Confidential Information shall include confidential or proprietary
information of third parties in the possession of one of the Parties to this
Services Agreement and needed to perform obligations hereunder. This Services
Agreement, the Systems Software and CSG Proprietary Software shall in any event
be considered Confidential Information of the Parties or their licensors,
respectively. Confidential
CONFIDENTIAL - DO NOT DISCLOSE
17
Information not requiring a marking shall include this Agreement, the Systems
Software, CSG Proprietary Software, all specifications and documentation
therefor, financial information of either Party, all CSG Data processed in the
FDT Data Center, or other confidential business plans of either Party.
10.1.1 Except as expressly authorized by prior written consent of
the disclosing Party, the receiving Party shall:
(i) limit access to any Confidential Information received
by it to its employees, agents, representatives, and consultants who
have a need-to-know in connection with this Services Agreement and
the obligations of the Parties hereunder;
(ii) advise its employees, agents and consultants having
access to the Confidential Information of the proprietary nature
thereof and of the obligations set forth in this Services Agreement;
(iii) safeguard all Confidential Information received by it
using a reasonable degree of care, but not less than that degree of
care used by the receiving Party in safeguarding its own similar
information or material;
(iv) not disclose any Confidential Information received by
it to third parties;
(v) use the Confidential Information of the other Party
only for the purposes and in connection with the performance of such
Party's obligations under this Services Agreement; and
(vi) upon the disclosing Party's request after expiration
or termination of this Services Agreement, return promptly to the
disclosing Party all Confidential Information of the disclosing Party
in the receiving Party's possession, and certify in writing to the
disclosing Party its compliance with this subsection (vi).
10.1.2 Exceptions to Confidentiality. Notwithstanding the foregoing
Section 10.1.1, the Parties' obligations respecting confidentiality under
Section 10.1.1 shall not apply to any particular information of a Party
that the other Party can demonstrate: (i) was, at the time of disclosure to
it, in the public domain; (ii) after disclosure to it, is published or
otherwise becomes part of the public domain through no fault of the
receiving Party; (iii) was in the possession of the receiving Party at the
time of disclosure to it without being subject to another confidentiality
agreement; (iv) was received after disclosure to it from a third party who
had a lawful right to disclose such information to it; (v) was
independently developed by the receiving Party without reference to
Confidential Information of the furnishing Party; (vi) was required to be
disclosed to any regulatory body having jurisdiction over FDT or CSG or any
of their respective clients; or (vii) that disclosure is necessary by
reason of legal, accounting or regulatory requirements beyond the
reasonable control of the receiving Party. In the case of any disclosure
pursuant to clauses (vi) and (vii) above, to the extent practical, the
disclosing Party shall give prior written notice to the other Party of the
required disclosure and shall use commercially reasonable efforts to obtain
a protective order covering such disclosure. If such a protective order is
obtained, such information shall continue to be deemed to be Confidential
Information.
10.1.3 Additional Limited Exception to Confidentiality.
Notwithstanding the foregoing Section 10.1.1, FDT may disclose those
portions of this Services Agreement addressing CSG's limited use rights
relating to the Development Software and CSG's obligations to maintain the
confidentiality of the Development Software to vendors of the same.
CONFIDENTIAL - DO NOT DISCLOSE
18
10.2 No License or Other Rights. Except as specifically granted herein or
in the Stock Purchase Agreement, this Services Agreement does not confer any
right, license, interest or title in, to or under the Confidential Information
to the receiving Party and no license is hereby granted to the receiving Party,
by estoppel or otherwise under any patent, trademark, copyright, trade secret or
other proprietary right of the disclosing Party. Title to the Confidential
Information shall remain solely in the disclosing Party.
10.3 Publicity and Use of Certain Information. Neither Party will,
without the other Party's prior written consent, use the name, service marks or
trademarks of the other Party or any of its Affiliates; provided, however, that
FDT may use CSG as a reference and may indicate to others that CSG purchases the
FDT Services under this Services Agreement. Either Party may disclose to other
persons and Entities the existence and general nature of the Services Agreement
but not the terms and conditions hereof.
10.4 Equitable Remedies. Each Party acknowledges that if it breaches (or
attempts to breach) its obligations under this Section 10, the other Party will
suffer immediate and irreparable harm, it being acknowledged that legal remedies
are inadequate. Accordingly, if a court of competent jurisdiction should find
that a Party has breached (or attempted to breach) any such obligations, such
Party will not oppose the entry of an appropriate order compelling performance
by such Party and restraining it from any further breaches (or attempted
breaches).
10.5 Privileged Data. CSG accepts full responsibility for complying with
federal, state and local laws, rules and regulations concerning use of
privileged or confidential third party information derived from input into or
output from the FDT Services provided by FDT under this Services Agreement.
Section 11
Termination
11.1 Termination for Cause. Except as provided in Section 11.2, if either
Party breaches any of its material obligations under this Services Agreement,
which breach is not substantially cured within forty-five (45) days (ten (10)
days for payment defaults) after written notice specifying the breach is given
by the non-breaching Party to the breaching Party, then the other Party may, by
giving notice to the defaulting Party terminate this Services Agreement (or any
service provided by or received by the non-defaulting Party hereunder) for cause
as of a future date specified in the notice of termination; provided however,
such termination notice shall not: (i) if delivered by CSG to FDT, specify a
future termination date more than twelve (12) months from the date of the
notice; (ii) if delivered by FDT to CSG, specify a future termination date less
than nine (9) months from the date of the notice; and (iii) in any case,
otherwise extend the Term of this Services Agreement beyond the date for
termination specified in any previous termination notice delivered by either
Party pursuant to the terms of this Services Agreement. Notwithstanding
anything herein to the contrary, in no event shall the operation of this Section
11.1 extend the Term.
11.2 Termination for Failure to Meet Performance Criteria. FDT's
performance during any month shall be evaluated against the Performance Criteria
set forth in Schedule 2.13. If FDT fails to perform a specified Performance
Criteria in accordance with Section 2.13 and Schedule 2.13 during any two (2)
consecutive months, CSG may notify FDT in writing of its desire to have FDT
correct such failure (hereinafter referred to as "Failed Criteria"). During the
next thirty (30) days after receipt of such notice or such shorter period if FDT
shall request less than thirty (30) days (hereinafter referred to as "First Cure
Period"), FDT shall correct such Failed Criteria and immediately notify CSG of
its correction. If FDT fails to correct such Failed Criteria within the First
Cure Period, CSG shall have a right to terminate this Services Agreement;
provided, that this termination option is exercised within thirty (30)
CONFIDENTIAL - DO NOT DISCLOSE
19
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
days after the end of the First Cure Period. Such termination shall become
effective on a date specified by CSG, which date shall be not later than twelve
(12) months after CSG's delivery to FDT of a written notice of its intention to
so terminate. If FDT cures the Failed Criteria within the First Cure Period, but
thereafter within the next sixty (60) days again fails to satisfy such Failed
Criteria, CSG, at its election, may terminate this Services Agreement; provided,
that this termination option is exercised within thirty (30) days after CSG
receives notice of FDT's repeated failure to perform (as set forth above), and
provided that such termination shall become effective on a date specified by
CSG, which date shall be not later than twelve (12) months after CSG's delivery
to FDT of a written notice of its intention to so terminate this Services
Agreement. Notwithstanding anything herein to the contrary, in no event shall
the operation of this Section 11.2 extend the Term.
11.3 Termination Due to Change of Control or Assignment. CSG shall
--------------------------------------------------
notify FDT within ten (10) business days after any public announcement relating
to: (a) the sale in one transaction or a series of related transactions of a
majority of the voting equity securities of CSG other than pursuant to an
underwritten public offering; or (b) any other matter specified in Section 12.3.
FDT may, within thirty (30) days of receipt of any such notice, notify CSG of
its intent to terminate this Services Agreement, effective no earlier than
twelve (12) months from the date of CSG's notice to FDT. FDT shall provide CSG
or its designee with Termination Assistance as requested by CSG commencing upon
CSG's receipt of FDT's notice pursuant to the limitations and procedures set
forth in Section 11.5.
11.4 Termination Due to Certain Infringement Matters. If CSG is unable to
-----------------------------------------------
license, modify or license the Applications Software, FDT Software or any
portion thereof in a commercially reasonable manner and/or at a commercially
reasonable price due to an Infringement Claim asserted against CSG, FDT and/or
any of its Affiliates (the unavailability of which would materially adversely
affect the business or operations of CSG), CSG may terminate this Services
Agreement effective no later than nine (9) months from the date CSG notifies FDT
of its intent to terminate this Services Agreement pursuant to this Section
11.4. In addition to any payments otherwise due FDT pursuant to this Agreement
and CSG indemnification obligations, CSG shall pay to FDT no later than sixty
(60) days prior to the termination of this Services Agreement as liquidated
damages the greater of: (i) ****** **** percent (**%) of the net present value
of the remaining management fees and network services fees payments that would
be due FDT pursuant to this Services Agreement as set forth in Schedule 1.25 as
well as the payments that would be due FDT for CPU Rate, DASD Rate, Tape Rate
and One-Way Tape based on the then-current rates and forecasts set forth in
Schedule 1.25; or (ii) ******* ******* dollars ($***) (the "Infringement
Payment"), provided that if CSG shall notify FDT of its intent to terminate this
Agreement in accordance with this Section 11.4 during the final twelve (12)
months period during the Term, CSG shall pay to FDT an Infringement Payment
equal to ***** percent (**%) of the net present value of the remaining
management fees and network services fees payments that would be due FDT
pursuant to this Services Agreement as set forth in Schedule 1.25 as well as the
payments that would be due FDT for CPU Rate, DASD Rate, Tape Rate and One-Way
Tape based on the then-current rates and forecasts set forth in Schedule 1.25.
Notwithstanding anything herein to the contrary: (a) in no event shall the
operation of this Section 11.4 extend the Term; and (b) in no event shall the
payment by CSG to FDT of any Infringement Payment hereunder be deemed to be
Losses and Expenses for purposes of Section 7.1. For purposes of this Section
11.4, net present value shall be calculated on a compounded monthly basis using
a per annum interest rate equal to *** percent (***%) over the prime rate as
published in the Wall Street Journal on the ninetieth (90th) day prior to the
termination date, it being understood that if such day is not a business day,
such calculation shall be undertaken using the prime rate as published in the
Wall Street Journal on the immediately preceding business day.
CONFIDENTIAL - DO NOT DISCLOSE
20
11.5 Termination Assistance. Commencing upon the giving of notice of any
----------------------
termination of this Services Agreement by either Party pursuant to Section 11,
and ending upon the earlier of: (a) the effective date of any such termination
identified in any such notice, or (b) the expiration of the Term, FDT will
provide to CSG reasonable termination assistance requested by CSG to facilitate
the orderly transfer of the systems management operations from FDT to CSG or its
designee (the "Termination Assistance"). All CSG Data or data of CSG Clients
shall be supplied on electronic media in a format selected by FDT. In addition,
FDT shall: (i) provide to CSG appropriate file structure information; (ii)
identify the parameters selected for the Systems Software; (iii) identify
applicable procedures and processes relating to job streams; and (iv) use
reasonable commercial efforts to obtain for CSG licenses to the Software of
Third Party Providers that is used by FDT exclusively to provide FDT Services
hereunder, it being understood that FDT may be unable to obtain such licenses.
To the extent that any Termination Assistance is provided hereunder, CSG shall
pay FDT for such Termination Assistance on a time and materials basis at FDT's
then current rates in effect under this Services Agreement, unless CSG shall
terminate the Services Agreement under Section 11.1 or Section 11.2, which in
each such case, CSG shall not be liable for the payment of Termination
Assistance, but CSG shall continue to pay all other fees and charges due under
this Services Agreement. If this Services Agreement is terminated by FDT
pursuant to Section 11.1, then CSG shall prepay FDT, on the first day of each
month in which Termination Assistance will be provided and as a condition to
FDT's obligation to provide Termination Assistance to CSG or its designee, an
amount equal to FDT's reasonable estimate of the total amount payable to FDT for
such Termination Assistance for such month. In addition, unless this Services
Agreement shall expire or CSG shall terminate this Services Agreement under
Section 11.1 or Section 11.2, CSG shall pay, or reimburse FDT for, all lease,
license or other contract termination, transfer, assignment, access, upgrade,
maintenance or related fees and expenses associated with the provision of the
Termination Assistance to CSG or its designee. Prior to providing any of such
Termination Assistance to a CSG designee, FDT shall be entitled to receive from
such designee, in form and substance, reasonably satisfactory to FDT, written
assurances that (A) such designee shall maintain at all times the
confidentiality of any FDT Confidential Information, Software or materials
disclosed or provided to, or learned by, such designee in connection therewith,
and (B) such designee shall use such Confidential Information, Software or
materials exclusively for purposes for which CSG is authorized to use such items
pursuant to this Services Agreement. FDT shall have no obligation to provide
any Software to CSG as part of the Termination Assistance other than the return
of the Application Software as required by this Services Agreement.
11.6 Expiration Assistance. FDT shall provide CSG or its designee with
---------------------
Termination Assistance as requested by CSG commencing no earlier than twelve
(12) months prior to the expiration of this Services Agreement pursuant to the
limitations and procedures set forth in Section 11.5.
11.7 Access upon Expiration or Termination. Upon the effective date of
-------------------------------------
any expiration or termination of this Services Agreement, FDT shall have no
further obligation to provide CSG with access to or use of the Platform, FDT
telecommunications networks or any Systems Software.
11.8 Rights Upon Expiration or Termination. Upon expiration or
-------------------------------------
termination of this Services Agreement for any reason, CSG shall pay FDT for all
amounts payable to FDT pursuant to the terms of this Services Agreement
including all reimbursable expenses incurred by FDT through the effective date
of such expiration or termination. The provisions of Section 3, Section 4,
Section 5, Section 6, Section 7, Section 8, Section 9, Section 10, and Sections
11.5, 11.8, 12.1, 12.5, 12.8, 12.12, 12.13, 12.14, 12.15 and 12.16 shall survive
the expiration or termination of this Services Agreement for any reason. In
addition, the expiration or termination of this Services Agreement shall not
affect the validity of the License Agreements, which shall continue in full
force and effect in accordance with their terms.
CONFIDENTIAL - DO NOT DISCLOSE
21
Section 12
Miscellaneous
-------------
12.1 Notice. All notices, requests, demands and other communications
------
required or permitted under this Services Agreement shall be deemed to have been
duly given and made if in writing upon being served either by personal delivery
or by telecopier to the Party for whom it is intended or two (2) business days
after being deposited, postage prepaid, certified or registered mail, return
receipt requested (or such form of mail as may be substituted therefor by postal
authorities), in the United States mail, bearing the address shown in this
Section 12.1 for, or such other address as may be designated in writing
hereafter by such Party:
If to CSG: CSG Systems, Inc.
2525 N. 117th Avenue
Omaha, Nebraska 68164
Attention: Associate General Counsel
Telecopy: 402-431-7218
With a copy to: CSG Systems, Inc.
7887 E. Bellview Avenue
Englewood, Colorado 80111
Attention: President
Telecopy: 303-796-2881
and
CSG Systems, Inc.
7887 E. Bellview Avenue
Englewood, Colorado 80111
Attention: General Counsel
Telecopy: 303-796-4012
If to FDT: First Data Technologies, Inc.
6200 South Quebec Street, Ste. 335
Englewood, Colorado 80111
Attn: Charles T. Fote, President
Telecopy: 303-488-8292
With a copy to: First Data Corporation
5660 New Northside Drive
Atlanta, Georgia 30328
Attention: General Counsel
Telecopy: 770-857-0414
12.2 Entire Agreement. This Services Agreement and the Schedules hereto
----------------
embody the entire agreement and understanding of the Parties hereto with respect
to the subject matter hereof, and supersede all prior and contemporaneous
agreements and understandings relative to said subject matter.
12.3 Assignment: Transfer; Binding Agreement. Either Party may assign this
---------------------------------------
Services Agreement to any Affiliate of such Party upon notice to the other
Party. Either Party may: (i) transfer this Services Agreement in connection with
any merger or consolidation of such Party with another corporation, provided
that such Party furnishes the other Party with notice of such transfer within
ten (10)
CONFIDENTIAL - DO NOT DISCLOSE
22
business days of the public announcement of the same; or (ii) in connection with
the sale of substantially all of the Party's assets (including the rights of a
Party under this Services Agreement), provided that (a) the assignee thereof
shall assume all of such Party's obligations hereunder, and (b) the Party
furnishes the other Party with notice of the public announcement of such
assignment and assumption within ten (10) business days of the same. Subject to
the foregoing, all provisions contained in this Services Agreement shall extend
to and be binding upon the Parties hereto and their respective permitted
successors and permitted assigns.
12.4 Force Majeure. No Party shall be liable for any default or delay in
-------------
the performance of its obligations (other than payment obligations) under this
Services Agreement if and to the extent such default or delay is caused,
directly or indirectly, by (i) fire, flood, elements of nature or other acts of
God; (ii) any outbreak or escalation of hostilities, war, riots or civil
disorders in any country; (iii) any act, failure to act or omission of the other
Party or any governmental authority; (iv) any labor disputes (whether or not the
employees' demands are reasonable or within the Party's power to satisfy); or
(v) nonperformance by a third party (including third party vendors) or any other
similar cause beyond the reasonable control of such Party, including failures or
fluctuations in electrical or telecommunications equipment or lines or other
equipment. In any such event, the non-performing Party will be excused from any
further performance or observance of the obligation so affected only for as long
as such circumstances prevail and such Party continues to use commercially
reasonable efforts to recommence performance or observance as soon as
practicable.
12.5 Risk of Loss. Except as otherwise provided in this Section 12.5,
------------
each party shall be responsible for risk of loss of, and damage to, any
equipment, software or other materials in its possession or under its control,
subject to Section 12.4. Notwithstanding anything in this Services Agreement to
the contrary, each Party to this Services Agreement (the "Damaged Party") hereby
waives any and all rights of recovery, claims, actions or causes of action,
against the other Party (the "Other Party"), its Affiliates, and any of its or
their directors, officers, employees, agents and subcontractors for any loss or
damage that may occur to the Damaged Party's facilities, any improvements
thereto, or any building or project of which the Damaged Party's facilities are
a part, or any improvements thereon, or any personal property of any Entity
therein, by reason of fire, the elements or any other cause that could be
insured against under the terms of standard fire and extended coverage insurance
policies, regardless of cause or origin, including negligence of the Other
Party, its Affiliates, or such Other Party's or its Affiliates' directors,
officers, employees, agents or subcontractors, and both the Parties covenant
that no insurer of one Party will hold any right of subrogation against the
other. For purposes of this Section 12.5, the FDT Data Center shall be deemed to
be under the control of FDT at all times.
12.6 No Third-Party Beneficiaries. Except as set forth in Section 6 with
----------------------------
respect to the indemnification of certain directors, officers, employees, agents
and Affiliates of the Parties, nothing contained in this Services Agreement is
intended to confer upon any Entity (other than the Parties hereto) any rights,
benefits or remedies of any kind or character whatsoever, and no Entity shall be
deemed a third-party beneficiary under or by reason of this Services Agreement.
12.7 Severability. If any provision of this Services Agreement or the
------------
application of any such provision to any Entity, or circumstance, shall be
declared judicially or by the Arbitration Panel (as defined in Schedule 6.5) to
be invalid, unenforceable or void, such decision shall not have the effect of
invalidating or voiding the remainder of this Services Agreement, it being the
intent and agreement of the Parties that this Services Agreement shall be deemed
amended by modifying such provision to the extent necessary to render it valid,
legal and enforceable while preserving its intent or, if such modification is
not possible, by substituting therefor another provision that is valid, legal
and enforceable so as to materially effectuate the Parties' intent.
CONFIDENTIAL - DO NOT DISCLOSE
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12.8 Certain Construction Rules. The description of any FDT Services
--------------------------
contained in the Schedules is qualified in its entirety by reference to the
information set forth in the provisions of this Services Agreement. To the
extent that the provisions of this Services Agreement and of the Schedules are
in any respect inconsistent, the provisions of this Services Agreement shall
govern and control. In the event of any conflict between the terms of use
relating to the Software that is the subject matter of the License Agreements
and the terms of this Services Agreement, the terms of the License Agreements
shall prevail.
12.9 Compliance With Laws. CSG and its employees and agents and FDT and
--------------------
its employees and agents shall comply, except where noncompliance would not have
a material adverse effect on the Parties hereto, with all applicable laws,
ordinances, regulations and codes relating to this Services Agreement, other
than those relating solely to performance of the FDT Services, which shall be
the responsibility of FDT.
12.10 Counterparts. This Services Agreement may be executed
------------
simultaneously in multiple counterparts, each of which shall be deemed an
original, but all of which taken together shall constitute one and the same
instrument.
12.11 Headings. The article and section headings and the table of contents
--------
contained in this Services Agreement are inserted for convenience only and shall
not affect in any way the meaning or interpretation of the Services Agreement.
The recitals set forth on the first page of this Services Agreement are
incorporated into the body of the Services Agreement.
12.12 No Interpretation Against Drafter. Both Parties have participated
---------------------------------
substantially in the negotiation and drafting of this Services Agreement and
each Party hereby disclaims any defense or assertion in any litigation or
arbitration that any ambiguity herein should be construed against the draftsman.
12.13 Waiver. Except as expressly provided herein, this Services Agreement
------
may not be changed, amended, terminated, augmented, rescinded or discharged
(other than in accordance with its terms), in whole or in part, except by a
writing executed by the Parties hereto. No waiver of any of the provisions or
conditions of this Services Agreement or any of the rights of a Party hereto
shall be effective or binding unless such waiver shall be in writing and signed
by the Party claimed to have given or consented thereto. Except to the extent
that a Party hereto may have otherwise agreed in writing, no waiver by that
Party of any term, condition or other provision of this Services Agreement, or
any breath thereof by any other Party shall be deemed to be a waiver of any
other term, condition or provision or any breach thereof, or any subsequent
breach of the same term, condition or provision by the other Party, nor shall
any forbearance by the first Party or Parties to seek a remedy for any
noncompliance or breach by the other Party be deemed to be a waiver by the first
party of its, his, her or their rights and remedies with respect to such
noncompliance or breach.
12.14 Consent. If either Party requires the consent or approval of the
-------
other Party for the taking of, or omitting to take, any action under this
Services Agreement, such consent or approval shall not be unreasonably withheld
or delayed.
12.15 Governing Law. This Services Agreement shall in all respects be
-------------
construed in accordance with and governed by the laws of the State of New York,
without regard to its conflict of law provisions.
12.16 Limitation of Representations and Warranties; Indemnification.
-------------------------------------------------------------
Notwithstanding anything to the contrary contained herein: (i) no
representation or warranty is made in this Services
CONFIDENTIAL - DO NOT DISCLOSE
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Agreement as to any matter which is the subject of a representation or warranty
in the Stock Purchase Agreement; (ii) no provision of this Services Agreement
shall otherwise expand or limit either Party's indemnity obligations set forth
in the Stock Purchase Agreement; and (iii) no provision of this Services
Agreement shall otherwise expand or limit either Party's rights or obligations
set forth in the License Agreements.
[THE REMAINDER OF THIS PAGE INTENTIONALLY LEFT BLANK]
IN WITNESS WHEREOF, each of the Parties hereto has caused this Services
Agreement to be executed as of the Effective Date.
CSG SYSTEMS, INC., formerly known as CABLE SERVICES
GROUP, INC. ("CSG")
Signed By: /s/ Edward C. Nafus
------------------------------------------
Print Name: Edward C. Nafus
-----------------------------------------
Title: EVP
----------------------------------------------
FIRST DATA TECHNOLOGIES, INC. ("FDT")
Signed By: /s/ Guy Battista
------------------------------------------
Print Name: Guy Battista
-----------------------------------------
Title: SVP
----------------------------------------------
CONFIDENTIAL - DO NOT DISCLOSE
25
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
SCHEDULE 1.9
CSG CLIENT DEVELOPMENT SOFTWARE
-------------------------------
- -------------------------------------------------------------------------------
Vendor Name Product Name
- -------------------------------------------------------------------------------
******** ********** ***** **** ********
- -------------------------------------------------------------------------------
******** ********** ****** **** *********
- -------------------------------------------------------------------------------
******* ********** ***** **** ******** *****
- -------------------------------------------------------------------------------
***** *** * ****** *** ********
- -------------------------------------------------------------------------------
Schedule 1.9 - Page 1
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
SCHEDULE 1.17
DEVELOPMENT SOFTWARE
--------------------
- ------------------------------------------------------------------------------------
Vendor Name Product Name
- ------------------------------------------------------------------------------------
****** ********** *** *********
- ------------------------------------------------------------------------------------
*** ******** **** **** *******************
- ------------------------------------------------------------------------------------
****** *********** *************** ***
- ------------------------------------------------------------------------------------
****** *********** ******** ** *** ***
- ------------------------------------------------------------------------------------
****** *********** ******** ** *** ****
- ------------------------------------------------------------------------------------
******** ********** ***** **** ****
- ------------------------------------------------------------------------------------
******** ********** ***** **** ****
- ------------------------------------------------------------------------------------
******** ********** ***** **** ********
- ------------------------------------------------------------------------------------
******** ********** ***** **** ************
- ------------------------------------------------------------------------------------
******** ********** ***** **** ************* ****
- ------------------------------------------------------------------------------------
******** ********** ***** **** ************
- ------------------------------------------------------------------------------------
******** ********** ***** **** ***********
- ------------------------------------------------------------------------------------
******** ********** ***** **** ************
- ------------------------------------------------------------------------------------
******** ********** ***** **** ********
- ------------------------------------------------------------------------------------
******** ********** ***** **** *******
- ------------------------------------------------------------------------------------
******** ********** ***** **** *********
- ------------------------------------------------------------------------------------
******** ********** ***** **** **********
- ------------------------------------------------------------------------------------
******** ********** ***** **** ************
- ------------------------------------------------------------------------------------
******** ********** ***** **** ************ **
- ------------------------------------------------------------------------------------
******** ********** ***** **** *********
- ------------------------------------------------------------------------------------
******** ********** ***** **** *********
- ------------------------------------------------------------------------------------
******** ********** ***** **** ******** *****
- ------------------------------------------------------------------------------------
********* *********** ********* ***
- ------------------------------------------------------------------------------------
********* *********** **** ************
- ------------------------------------------------------------------------------------
********* *********** ************
- ------------------------------------------------------------------------------------
********* *********** ************
- ------------------------------------------------------------------------------------
*** *******
- ------------------------------------------------------------------------------------
*** ****
- ------------------------------------------------------------------------------------
*** ****
- ------------------------------------------------------------------------------------
*** *** ********
- ------------------------------------------------------------------------------------
*** ***** ***** **********
- ------------------------------------------------------------------------------------
*** ****** * ********
- ------------------------------------------------------------------------------------
*** ** *****
- ------------------------------------------------------------------------------------
*** ***** **
- ------------------------------------------------------------------------------------
*** ***** **
- ------------------------------------------------------------------------------------
*** ******** ***********
- ------------------------------------------------------------------------------------
*** ***
- ------------------------------------------------------------------------------------
Schedule 1.17 - Page 1
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
- ------------------------------------------------------------------------------------
Vendor Name Product Name
- ------------------------------------------------------------------------------------
*** ***
- ------------------------------------------------------------------------------------
*** ****
- ------------------------------------------------------------------------------------
*** ****
- ------------------------------------------------------------------------------------
*** ****
- ------------------------------------------------------------------------------------
*** ******** *** ***
- ------------------------------------------------------------------------------------
*** ******** *
- ------------------------------------------------------------------------------------
*** *********** ****
- ------------------------------------------------------------------------------------
*** *******
- ------------------------------------------------------------------------------------
*** ****
- ------------------------------------------------------------------------------------
*** *********
- ------------------------------------------------------------------------------------
*** **** *** ************
- ------------------------------------------------------------------------------------
*** *********
- ------------------------------------------------------------------------------------
*** ******
- ------------------------------------------------------------------------------------
*** ********* *****
- ------------------------------------------------------------------------------------
********** **** ********** *** *****
- ------------------------------------------------------------------------------------
********** **** ********** *******
- ------------------------------------------------------------------------------------
***** *** * ****** **** ********
- ------------------------------------------------------------------------------------
*** **** ********* **** ****** ********* *********
- ------------------------------------------------------------------------------------
********** *********** ************* ****
- ------------------------------------------------------------------------------------
******* *** *** ***** **** ***
- ------------------------------------------------------------------------------------
*** ********** **** **** ***
- ------------------------------------------------------------------------------------
****** ******** ************* ************
- ------------------------------------------------------------------------------------
********* ******* *********
- ------------------------------------------------------------------------------------
******** ******** ***************
- ------------------------------------------------------------------------------------
******** ******** ************** ******* *************
- ------------------------------------------------------------------------------------
******** ******************** **** ******** *************
********
- ------------------------------------------------------------------------------------
******** **************** **** ******** ***** ***************
- ------------------------------------------------------------------------------------
******** **************** **** ******** ***** **** ****
- ------------------------------------------------------------------------------------
******* *** ***
- ------------------------------------------------------------------------------------
********* **** ********
- ------------------------------------------------------------------------------------
Schedule 1.17 - Page 2
SCHEDULE 1.21
EXISTING CSG PROPRIETARY SOFTWARE
---------------------------------
AFLINFRM BUCHKREO BUPRDISC BUVEDSPL CCIDXXFR
============================================================================================================
AFUPLOW0 BUCHKRFD BUPREDIT BUVEDTBL CCIPINTR
============================================================================================================
ALSQSH BUCHRGBK BUPROMO BUVENROL CCMEMMST
============================================================================================================
ALTRN008 BUCNTRY BUPROSMD BUVENTER CCMONHST
============================================================================================================
AMIMENU BUCPM004 BUPROSMM BUVIPTPP CCNONMON
============================================================================================================
AMIMPA BUCRDRPT BUPROSMW BUVLETTR CCREFUND
============================================================================================================
AMIMTCH BUCRTAMT BUPRSMRT BUVMONBH CCREVDTL
============================================================================================================
AMLOOKC BUCSRPUL BUPTRANS BUVMONDS CCREVTOT
============================================================================================================
AMMTCHB BUCSTMTR BUPULMON BUVMONIO CCRPTLST
============================================================================================================
AMMTCHC BUCSTMT3 BUQTYRPT BUVMONPY CCSUBILL
============================================================================================================
AMMTCHT BUCSTMT8 BUREFRPT BUVMONTL CCSUBLDG
============================================================================================================
AMSTP BUCYCRPT BUREJPUL BUVNAMES CCSUBMRG
============================================================================================================
BCWILBER BUDATER BUROYRPT BUVNOMON CCSUBMST
============================================================================================================
BDVCINIT BUDONBLD BUROYSUB BUVPRMDS CCSWSSW
============================================================================================================
3BDVCTLFN BUEDSPLT BURPTCPY BUVPSRCH CCTRBLCL
============================================================================================================
BDVQPROC BUEDTRPT BURPTSND BUVRCMSG CCTRNCM
============================================================================================================
BDVQROUT BUEFTMTH BURPT1 BUVSBSCM CCTRNESU
============================================================================================================
BDVQXFER BUEFTTRN BURPT11A BUVSCHIT CCTRNHSE
============================================================================================================
BINREFSW BUEPMAST BURPT11B BUVSPTAB CCTRNMEM
============================================================================================================
BSGETDAT BUEXPPUL BURPT13 BUVSPZDS CCTRNRTN
============================================================================================================
BUACCRPD BUFINRPT BURPT2 BUVSTMT CCTRNTAC
============================================================================================================
BUACCRPW BUFUTDCN BURPT8 BUVTPREO CCTRNWO
============================================================================================================
BUACTDMP BUGENVES BUSCREPT BUZIPEXT CCTRN001
============================================================================================================
BUACTNO1 BUGLUPDT BUSEQNUM BUZIPSYN CCTRN003
============================================================================================================
BUACTSTA BUGNLDBD BUSTMT4A B1KIBPSO CCTRN005
============================================================================================================
BUACTUPD BUHDRED2 BUSVCMST CABLTEST CCTRN006
============================================================================================================
BUADITAP BUHLDFLG BUSVCPUL CAB99SO CCTRN007
============================================================================================================
BUADJFMT BUHLDRPT BUTBLPRO CAM7465 CCTRN008
============================================================================================================
BUADJRES BUHSTUPD BUTELEDT CCACTUPD CCTRN009
============================================================================================================
BUADKEY BUINSTAT BUTPFMTR CCATXRFO CCTRN010
============================================================================================================
BUADMDIS BUINTFCE BUTRINPL CCAUGXFR CCTRN011
============================================================================================================
BUALMRGE BUINTLAD BUTSTDTR CCBANNRB CCTRN012
============================================================================================================
BUALMTCH BUIPTPOP BUTTXINP CCBBMST CCTRN013
============================================================================================================
BUAMREPT BULEDGIO BUUDFBLD CCCHGOFF CCTRN014
============================================================================================================
BUASACTV BUMATCH BUUDFEDT CCCHNMST CCTRN015
============================================================================================================
BUATHFMT BUMEMUPD BUUPDATE CCCIRLOG CCTRN016
============================================================================================================
BUATHUSA BUMMBRED BUUSATRN CCCIRMST CCTRN017
============================================================================================================
BUATRANS BUMMBRUP BUUSGRPT CCCOLBAT CCTRN018
============================================================================================================
BUBACUP BUMRGSVC BUUSXREF CCDCON22 CCTRN019
============================================================================================================
BUBILDAT BUNOMO BUVAJEDT CCFLAGER CCTRN020
============================================================================================================
BUBILRPT BUOFFTRN BUVAJENT CCHSEACT CCTRN021
============================================================================================================
BUBSPUL1 BUOLSRPT BUVALPHA CCHSECNT CCTRN022
============================================================================================================
BUCANRPT BUOQLKTP BUVCHDCP CCHSEKEY CCTRN023
============================================================================================================
BUCCDRFD BUOQSBTP BUVCSRCH CCHSEMRG CCTRN024
============================================================================================================
BUCCRPTS BUORDFMT BUVCTLF0 CCHSESEQ CCTRN025
============================================================================================================
BUCHDM9 BUORDTRK BUVEDREO CCIDXMRG CCTRN026
============================================================================================================
Schedule 1.21 - Page 1
CCTRN027 CCWOLOGX CC849419 CMPWAX1 CPCGEOHS
============================================================================================================
CCTRN028 CCWOMERG CC849428 CMPWCM1 CPCNVCMB
============================================================================================================
CCTRN029 CCWOMLOG CC849460 CMPWCM2 CPCNVDRV
============================================================================================================
CCTRN030 CCWOMRG CC851517 CMPWCM3 CPCNVRPT
============================================================================================================
CCTRN031 CCWOMST CC866010 CMPWCM4 CPCNVSEL
============================================================================================================
CCTRN033 CCWOPULL CC8720A CMPWCM5 CPCNVSPT
============================================================================================================
CCTRN034 CCZIPACM CC8721A CMPWCM6 CPCSQMTC
============================================================================================================
CCTRN035 CC8107TJ CC8722A CMPWCM7 CPGEO100
============================================================================================================
CCTRN036 CC811860 CC8725A CMPWCS1 CPHSEDRV
============================================================================================================
CCTRN038 CC82051B CC879054 CMPWCS6 CPHSERPT
============================================================================================================
CCTRN039 CC820510 CC879056 CMPWCS7 CPMONRPT
============================================================================================================
CCTRN040 CC821011 CC879062 CMPWDO1 CPNMNPAS
============================================================================================================
CCTRN044 CC821015 CC879163 CMPWDO2 CPRPTSV
============================================================================================================
CCTRN045 CC821110 CC890710 CMPWDO3 CPSUBDRV
============================================================================================================
CCTRN046 CC821149 CC8970 CMPWDO4 CPSVEDIT
============================================================================================================
CCTRN047 CC822318 CC8970B CMPWDO7 CPTRNMRG
============================================================================================================
CCTRN048 CC825502 CC8970C CMPWDS1 CPUPREAD
============================================================================================================
CCTRN049 CC825560 CC8970D CMPWDS2 CPVERGEO
============================================================================================================
CCTRN050 CC825590 CENTCAPS CMPWIUB CPWDMSBR
============================================================================================================
CCTRN051 CC831010 CITYSTAT CMPWIUC CPWODRV
============================================================================================================
CCTRN052 CC834531 CMMDACCT CMPWIUD CPWORPT
============================================================================================================
CCTRN053 CC837012 CMMDEDIT CMPWIUE CPWOSSRT
============================================================================================================
CCTRN054 CC837510 CMMDFT0 CMPWIUF CPZIPBIL
============================================================================================================
CCTRN055 CC837513 CMONSUBY CMPWIU1 CPZIPCAL
============================================================================================================
CCTRN056 CC837542 CMPCKR CMPWIU2 CPZIPCNT
============================================================================================================
CCTRN057 CC837557 CMPCKRL CMPWIU3 CPZIPFRM
============================================================================================================
CCTRN058 CC837564 CMPCLTM CMPWIU4 CPZIPHSE
============================================================================================================
CCTRN059 CC838104 CMPDQV CMPWIU5 CPZIPMCH
============================================================================================================
CCTRN060 CC838148 CMPFBA CMPWIU6 CPZIPRPT
============================================================================================================
CCTRN061 CC838182 CMPFBS CMPWOC1 CPZIPSUB
============================================================================================================
CCTRN062 CC838191 CMPFDS CMPWOC6 CQUEHDLR
============================================================================================================
CCTRN063 CC838365 CMPFMI CMPWRQ1 CSBINS01
============================================================================================================
CCTRN064 CC8402ZZ CMPLGR CMPWRQ2 CSGACLOP
============================================================================================================
CCTRN065 CC84021A CMPLIN1 CMPWRQ3 CSGENDIT
============================================================================================================
CCTRN13A CC840217 CMPSBY1 CMPWRQ4 CSGSCUPD
============================================================================================================
CCTRN14A CC840218 CMPSFS CMPWRS1 CS010
============================================================================================================
CCTRN16A CC84062B CMPSVCA CMPWRS6 CTACCTRP
============================================================================================================
CCTRN20A CC840624 CMPSVC1 CMPWTC1 CTACMHSE
============================================================================================================
CCTRN21A CC840641 CMPSVC2 CMPWTC2 CTACSRAL
============================================================================================================
CCTRN21B CC84401B CMPSVC3 CMPWTC3 CTACSRCP
============================================================================================================
CCTRN27A CC84401C CMPSVC4 CMRCS0A0 CTACSRCT
============================================================================================================
CCTRN36A CC84411B CMPSVC5 CMTYCONT CTACSREV
============================================================================================================
CCTRN40A CC844110 CMPSVC6 CMZRALPH CTACSREX
============================================================================================================
CCTRN44A CC844711 CMPSVC7 CM99SO CTACSRIO
============================================================================================================
CCTRN59A CC845055 CMPSVC8 COBVLSR CTACSRMG
============================================================================================================
CCTRN99S CC849323 CMPSVC9 CPBCKBIL CTACSRPT
============================================================================================================
Schedule 1.21 - Page 2
CTACSRSC CTCAPCNV CTCDGRPT CTCFORCE CTCLARSP
============================================================================================================
CTACSRSE CTCAREXP CTCDGUPD CTCFRMNR CTCLASCI
============================================================================================================
CTACTDMP CTCARXPR CTCDLCTL CTCGEOEX CTCLAULD
============================================================================================================
CTACTRPT CTCATHBD CTCDLUPD CTCGNJCL CTCLDGIO
============================================================================================================
CTACTUPD CTCATHEX CTCDMLBX CTCHCONV CTCLGEXT
============================================================================================================
CTADDBRK CTCATHLD CTCDMRPT CTCHDM2 CTCLGLOD
============================================================================================================
CTADDMSP CTCBCAAD CTCDMUPD CTCHDM4 CTCLOBRP
============================================================================================================
CTADDSRT CTCBINTR CTCDQRPT CTCHDM9 CTCLOYTY
============================================================================================================
CTADJBCK CTCBLCCU CTCDSNAL CTCHGRPT CTCMCCRE
============================================================================================================
CTADJEXT CTCBLCRP CTCDTBEX CTCHKREG CTCMCCRP
============================================================================================================
CTADJRES CTCBLCUP CTCDWNFM CTCHKREO CTCMELFT
============================================================================================================
CTADJSTR CTCBLDCU CTCEBCRP CTCHOUSE CTCMIDDT
============================================================================================================
CTAFPREP CTCBLDPR CTCEESIN CTCHOUST CTCMPOAK
============================================================================================================
CTALMRGE CTCBLDRP CTCEESMG CTCHRNRC CTCMSPUL
============================================================================================================
CTAMRPTS CTCBLDUP CTCEESND CTCHRNRT CTCMSSRT
============================================================================================================
CTANIPUL CTCBLDXR CTCEESOT CTCHSEDA CTCMTDRP
============================================================================================================
CTAPKMNT CTCCAFPM CTCEESPT CTCHSEDB CTCMXSEQ
============================================================================================================
CTAPSPLT CTCCARPT CTCEESRT CTCIBUPD CTCNLCUP
============================================================================================================
CTASRCH1 CTCCCRPT CTCENSTM CTCICVCM CTCNLUPD
============================================================================================================
CTASRCH2 CTCCDBIL CTCEPDST CTCICVRP CTCNMGEN
============================================================================================================
CTAS2BLD CTCCDCLN CTCESBLD CTCICVSP CTCNQMAS
============================================================================================================
CTAS2RPT CTCCDROM CTCESCTL CTCINCRP CTCNQTAP
============================================================================================================
CTATCRPT CTCCDRPT CTCESEDT CTCINSRT CTCNRESP
============================================================================================================
CTATCSRT CTCCFMTR CTCESERP CTCIRKB CTCNTFRP
============================================================================================================
CTATC306 CTCCMCUP CTCESNTC CTCIRKLD CTCNTFY
============================================================================================================
CTBACKER CTCCMERG CTCESNXG CTCIRKT CTCNTT2K
============================================================================================================
CTBANNRB CTCCMISP CTCESPRE CTCIRKUP CTCNTVTS
============================================================================================================
CTBANNRS CTCCMRPT CTCESPRT CTCIRK1 CTCNVCID
============================================================================================================
CTBBLOAD CTCCMTCH CTCESRRP CTCIRK10 CTCNVEFT
============================================================================================================
CTBCKRSP CTCCMUPD CTCESSGA CTCIRK11 CTCNVEXT
============================================================================================================
CTBEIQIO CTCCNXFL CTCESTAC CTCIRK12 CTCNVTCC
============================================================================================================
CTBHSEIO CTCCOLIN CTCESTAD CTCIRK3 CTCNVTR2
============================================================================================================
CTBILLIO CTCCOLSP CTCESUPD CTCIRK4 CTCOCCUP
============================================================================================================
CTBILLUP CTCCOLTO CTCETRPT CTCIRK5 CTCOCRPT
============================================================================================================
CTBLGORD CTCCPGRP CTCETXRF CTCIRK6 CTCOCUPD
============================================================================================================
CTBLKSRT CTCCPMT CTCEVSRP CTCIRK7 CTCOLPUT
============================================================================================================
CTBNKCMP CTCCPSND CTCEVSUP CTCIRK8 CTCOLRFS
============================================================================================================
CTBNKPUL CTCCRPTS CTCEVTAD CTCIRK9 CTCOLRPT
============================================================================================================
CTBRDRPT CTCCTFN CTCEVTCK CTCIRREJ CTCOLUPD
============================================================================================================
CTBRDUPD CTCCTFNA CTCEVTLD CTCITMEM CTCOMSLT
============================================================================================================
CTBSPUL1 CTCCVRPT CTCEXRPT CTCIXLOD CTCONREJ
============================================================================================================
CTBTPRPT CTCCYCAL CTCEXTBB CTCKFTCH CTCONVPL
============================================================================================================
CTBULKBL CTCCYCCD CTCEXTMC CTCKRDEC CTCOPCUP
============================================================================================================
CTCADJXF CTCCYCPR CTCEXTRS CTCKRSEL CTCOPRPT
============================================================================================================
CTCALFLD CTCCYCWS CTCEXWAM CTCLABEL CTCOPUPD
============================================================================================================
CTCALLZP CTCDEDIT CTCFINIO CTCLAGNT CTCOQARI
============================================================================================================
Schedule 1.21 - Page 3
CTCOQBIL CTCRPTSP CTCSUBHW CTCUMADJ CTDLCUP
============================================================================================================
CTCOQMAS CTCRSRPT CTCSUBIF CTCUSBLD CTDLEVNT
============================================================================================================
CTCOQTAP CTCRTPRM CTCSUBRS CTCUSCUP CTDLYACM
============================================================================================================
CTCORDFB CTCRYTOT CTCSVCBL CTCUSGIN CTDLYACT
============================================================================================================
CTCORDRS CTCSCHEX CTCSVCDS CTCUSLOD CTDLYRPT
============================================================================================================
CTCOTCUP CTCSDCUP CTCSVCFB CTCUSNUP CTDLYSEC
============================================================================================================
CTCOTGRP CTCSDFMT CTCSVCIO CTCUSUPD CTDLYSUM
============================================================================================================
CTCPACAD CTCSDUPD CTCSXUPD CTCVBHSE CTDMLCUP
============================================================================================================
CTCPCMUP CTCSELTR CTCTAXES CTCVBMRG CTDOCMNT
============================================================================================================
CTCPFNXT CTCSFSPT CTCTAXEX CTCVPPD1 CTDPLSLS
============================================================================================================
CTCPIFUP CTCSIRSP CTCTCIDC CTCVSCIO CTDSABLD
============================================================================================================
CTCPK096 CTCSIRX1 CTCTCISC CTCVSCUP CTDSAEXT
============================================================================================================
CTCPLEVT CTCSIRX2 CTCTDMCP CTCVSLOD CTDSCACT
============================================================================================================
CTCPMREX CTCSIRX3 CTCTDPUL CTCVSRPT CTDSPBLD
============================================================================================================
CTCPM004 CTCSIRX4 CTCTDQRP CTCVSUPD CTDSPCUP
============================================================================================================
CTCPM006 CTCSIRX5 CTCTDSRT CTCVTCON CTDSPEXT
============================================================================================================
CTCPM008 CTCSPCC CTCTEDRP CTCVTEXT CTDSPULL
============================================================================================================
CTCPM070 CTCSPDTE CTCTELEX CTCVTRCP CTDTETME
============================================================================================================
CTCPPVAC CTCSPEDT CTCTELLG CTCVTXSP CTDWACCM
============================================================================================================
CTCPPVBL CTCSPIRP CTCTELSB CTCVXREF CTDWETEL
============================================================================================================
CTCPPVEX CTCSPLIT CTCTEMRP CTCWIUPD CTDWRPTS
============================================================================================================
CTCPPVFM CTCSPMEL CTCTFRMG CTCWOMKT CTDWUPDT
============================================================================================================
CTCPPVTP CTCSPMRG CTCTFRPT CTCWOMRG CTDYNALC
============================================================================================================
CTCPRATE CTCSPRNT CTCTFRUP CTCWOPFM CTEDTCON
============================================================================================================
CTCPROPR CTCSPUHS CTCTFRXR CTCWOWSL CTEECCUP
============================================================================================================
CTCPROTO CTCSRLBX CTCTIDID CTCXRKUP CTEECUPD
============================================================================================================
CTCPROWS CTCSRPTA CTCTKEXP CTCYCAPR CTEFTFMT
============================================================================================================
CTCPSTSP CTCSRPTC CTCTLCRD CTCYCAWS CTEFTRET
============================================================================================================
CTCPURCV CTCSRPUL CTCTLSPL CTCYCCHG CTEFTRPT
============================================================================================================
CTCPYADJ CTCSRRPT CTCTOLSP CTCYCCNT CTEFTSPT
============================================================================================================
CTCPYCRD CTCSSCTL CTCTPDSC CTCYCID CTEFTUPD
============================================================================================================
CTCPYFNL CTCSSNAP CTCTPFMT CTCYCMRG CTEPIEDT
============================================================================================================
CTCPYMST CTCSSNFT CTCTTMRP CTCZIPCD CTEPIRPT
============================================================================================================
CTCPYSTX CTCSTBRP CTCTTRRP CTCZIPFX CTEPIUPD
============================================================================================================
CTCQUENP CTCSTMP4 CTCTTTRP CTCZIPRP CTESPOVR
============================================================================================================
CTCRCARD CTCSTMTC CTCTUGIN CTCZIPRT CTESPRPT
============================================================================================================
CTCRDNLD CTCSTMTR CTCTWCEX CTCZIPUP CTEVERRP
============================================================================================================
CTCRDRPT CTCSTMT2 CTCTWHEX CTCZPRPT CTEVSRPT
============================================================================================================
CTCRDSEL CTCSTMT3 CTCTWMEX CTCZSCRP CTEVSTAT
============================================================================================================
CTCRFDRV CTCSTMT4 CTCTWOEX CTC097SP CTEVTCUP
============================================================================================================
CTCRMSCB CTCSTMT5 CTCTWPEX CTDALPHA CTEVTEXT
============================================================================================================
CTCRMSDF CTCSTMT6 CTCTXIFL CTDATER CTEVTIFQ
============================================================================================================
CTCRMSRP CTCSTMT8 CTCTXIRP CTDCCRPT CTEVTORD
============================================================================================================
CTCRMSSX CTCSTMT9 CTCTXRPT CTDELCHK CTEVTSHO
============================================================================================================
CTCRMSXT CTCSTRPT CTCT44RP CTDELRPT CTEVTUPD
============================================================================================================
CTCRPRNT CTCSUBEX CTCT45RP CTDEPRPT CTEVTZUL
============================================================================================================
Schedule 1.21 - Page 4
CTEXADST CTGWPPV CTLOGXFR CTMRGEVT CTOSTM4B
============================================================================================================
CTEXSTM5 CTHACCUP CTLTREDT CTMRGHST CTOSVCBL
============================================================================================================
CTEXTOVR CTHOTADR CTLTRMEM CTMRGLAU CTOSVCDS
============================================================================================================
CTEXTRPT CTHSECPY CTLTRMRG CTMRGRCV CTOTAXES
============================================================================================================
CTFBCCNM CTHSECUP CTLTRPUL CTMRGSEL CTOWOPRT
============================================================================================================
CTFBCCRT CTHSEPUL CTLTRSPL CTMRGSTM CTOWPRT2
============================================================================================================
CTFBCCTN CTHSESNK CTLTRUPD CTMSPJCL CTPADJLD
============================================================================================================
CTFBCCUP CTHSESPL CTLUSER CTMSPMRG CTPARMRG
============================================================================================================
CTFCHAP1 CTHSEUPD CTMAGBID CTMS00 CTPARTOT
============================================================================================================
CTFCHKEY CTHSRPTS CTMAGDVR CTMWR010 CTPASSWD
============================================================================================================
CTFCHLST CTHSTBLD CTMAGEXT CTMW308 CTPAYXFR
============================================================================================================
CTFCHMCR CTHSWOLG CTMAGTAP CTNA00 CTPCBLST
============================================================================================================
CTFDFBLD CTHSWORJ CTMAILOW CTNBTRT CTPCBSRT
============================================================================================================
CTFFLRPT CTHWACCT CTMALPHA CTNKRPTS CTPCCNTL
============================================================================================================
CTFICHAP CTHWAUDT CTMASADJ CTNMSPLT CTPCSPLT
============================================================================================================
CTFICHBL CTHWOANL CTMASBIL CTNOMO CTPC0010
============================================================================================================
CTFICHLB CTHWOPUL CTMATREV CTOCMERR CTPC0020
============================================================================================================
CTFILCOD CTHWORPT CTMATSUB CTOCMPFB CTPC0030
============================================================================================================
CTFILLOD CTHWOSKY CTMCADST CTOCYCCD CTPC0040
============================================================================================================
CTFILPUL CTINSTAL CTMCHGOF CTODQVSP CTPC0050
============================================================================================================
CTFINDTL CTINVRPT CTMCRZAP CTOFBASP CTPC0060
============================================================================================================
CTFINFTP CTINV040 CTMC2RPT CTOFBSSP CTPC0070
============================================================================================================
CTFINRPT CTINV050 CTMEMDLY CTOFDSSP CTPC0080
============================================================================================================
CTFINSIN CTINV060 CTMEMMNY CTOFMISP CTPC0090
============================================================================================================
CTFINSUM CTIRTMGT CTMEMTWE CTOLGINQ CTPC0100
============================================================================================================
CTFINTAP CTIRTPUL CTMEMWKY CTOLGRIO CTPC0300
============================================================================================================
CTFIXADR CTIRTRPT CTMIDCON CTONDMD1 CTPDINTR
============================================================================================================
CTFORMCH CTIRUPDT CTMIRRPT CTONDMD2 CTPHNUM
============================================================================================================
CTFORMS CTJERDIN CTMNSPLT CTONWOPL CTPHOPTN
============================================================================================================
CTFRMMRG CTJRDIIN CTMONBLD CTOPMTSP CTPHOPUL
============================================================================================================
CTFRMSPT CTKDELET CTMONCHG CTOPPRT CTPHORPT
============================================================================================================
CTFTPJOB CTKEXIT CTMONEXT CTOPRATE CTPHPVPP
============================================================================================================
CTF0044B CTKIBPSQ CTMONLOD CTOPSTAT CTPHWRPT
============================================================================================================
CTF0048B CTKIOTSQ CTMONLTR CTORCFMT CTPHW050
============================================================================================================
CTF0062B CTKPPURC CTMONMRG CTORCPRT CTPHXREF
============================================================================================================
CTF0110B CTKRESET CTMONMTA CTORDCUP CTPINTR
============================================================================================================
CTF0162B CTKSECUR CTMONPUL CTORDEXT CTPIONIN
============================================================================================================
CTF0240B CTKSOALF CTMONRPT CTORDHDR CTPKGBDB
============================================================================================================
CTF6028B CTLABFMT CTMONXFR CTORDTCI CTPKZIPA
============================================================================================================
CTGENSTM CTLABRMT CTMRGACT CTORDUPD CTPMEDIA
============================================================================================================
CTGENST3 CTLBLOG CTMRGASR CTORWKND CTPMTMGR
============================================================================================================
CTGETCYC CTLBSPLT CTMRGAS2 CTOSAPEX CTPMTMRG
============================================================================================================
CTGLDSIN CTLGSPLT CTMRGCHK CTOSAPPU CTPMTRPT
============================================================================================================
CTGLUPDT CTLINTR CTMRGCTL CTOSAPTS CTPMTSPR
============================================================================================================
CTGNLDBD CTLOADPC CTMRGDQV CTOSECTL CTPMTSPT
============================================================================================================
CTGWCONV CTLOADVS CTMRGESU CTOSTM4A CTPMTSWS
============================================================================================================
Schedule 1.21 - Page 5
CTPNDADJ CTRDFBLD CTSADTIN CTSPLESU CTTAXSWS
============================================================================================================
CTPNDPST CTRDFRPT CTSAMMRG CTSPLREP CTTAX120
============================================================================================================
CTPNDUPD CTREFCHK CTSAOPIN CTSPLSCN CTTBLMIR
============================================================================================================
CTPRECAP CTREFRMT CTSATLIN CTSPLTDT CTTCAUDL
============================================================================================================
CTPRECSF CTREFRPT CTSATRPT CTSPLTRC CTTCIEXT
============================================================================================================
CTPRECVB CTREFUND CTSBCTVD CTSRECAP CTTCIREF
============================================================================================================
CTPREMRG CTREVPUL CTSBCVTD CTSRPROG CTTCIRPT
============================================================================================================
CTPRETEL CTROLCHK CTSBCVTM CTSRVRDN CTTCISUM
============================================================================================================
CTPRNTFL CTROLDAT CTSBCVTR CTSRVRFM CTTCRESL
============================================================================================================
CTPROMED CTROYACT CTSBCVTW CTSTATR1 CTTC055
============================================================================================================
CTPROME1 CTROYADD CTSBCVUM CTSTATR4 CTTC060
============================================================================================================
CTPROME2 CTROYBLK CTSBSCUP CTSTCPRI CTTC065
============================================================================================================
CTPRSTMA CTROYCUM CTSBSLOD CTSTMAPL CTTC070
============================================================================================================
CTPRSTMB CTROYDSK CTSCHPRT CTSTMARP CTTELPFX
============================================================================================================
CTPSAUD1 CTROYERP CTSCHRPT CTSTMAUD CTTELSPT
============================================================================================================
CTPSAUD2 CTROYEXT CTSCHUPD CTSTMCMR CTTELSRT
============================================================================================================
CTPSAUD3 CTROYFIN CTSCKLOD CTSTMINT CTTELUSG
============================================================================================================
CTPS00 CTROYMON CTSDLYAC CTSTMP4A CTTESPLT
============================================================================================================
CTPTNCUP CTROYPUL CTSELBIL CTSTMP4B CTTFRMCH
============================================================================================================
CTPTNUPD CTROYRPT CTSELBLD CTSTMSPL CTTHEFT1
============================================================================================================
CTPTPRNT CTROYSRT CTSELCIN CTSTMT3S CTTOTRPT
============================================================================================================
CTPTPROC CTROYSUB CTSELCRZ CTSTMT4C CTTWCNVP
============================================================================================================
CTPTRANS CTRPFCHK CTSELCR1 CTSTMUPD CTTWCRPT
============================================================================================================
CTPULCON CTRPSTMT CTSELCR2 CTST00 CTTWHSEP
============================================================================================================
CTPULHSE CTRPSUMS CTSELCR3 CTSUBCAL CTTWMONP
============================================================================================================
CTPULLST CTRPTCCD CTSELECT CTSUBCHG CTUCTEDT
============================================================================================================
CTPULLTC CTRPTCPY CTSELEVT CTSUBCNT CTUCTINP
============================================================================================================
CTPULLWO CTRPTFMC CTSELEXT CTSUBCOM CTUCTOUT
============================================================================================================
CTPULMON CTRPTFRM CTSELHWO CTSUBCVT CTUCTPRT
============================================================================================================
CTPULPLY CTRPTPGM CTSELLAB CTSUBDRV CTUCTSUB
============================================================================================================
CTPULREF CTRPTRIP CTSELNMN CTSUBPMT CTUCTTAX
============================================================================================================
CTPULSCX CTRPTRPT CTSELORD CTSUBPUL CTUDFAUD
============================================================================================================
CTPULSEL CTRPTSPT CTSELRPT CTSUBRDW CTUDFBLD
============================================================================================================
CTPULSLS CTRPT1 CTSELSPC CTSUBTAP CTUDFEDT
============================================================================================================
CTPULSVC CTRPT1A CTSELSPT CTSVBLPR CTUDFMIR
============================================================================================================
CTPULWRK CTRPT11A CTSELSRT CTSVBLWS CTUDFONL
============================================================================================================
CTPUL302 CTRPT11B CTSELTAP CTSVCREC CTUDFRPT
============================================================================================================
CTPURBLD CTRPT13 CTSEQCUP CTSVCRPT CTUDFSRT
============================================================================================================
CTPURCON CTRPT2 CTSEQUPD CTSVCSRT CTUDFSVC
============================================================================================================
CTPURPUL CTRPT8 CTSEQXRF CTSVCXCP CTUDXFMT
============================================================================================================
CTPUSPLT CTRP00 CTSETTLE CTSVDRPT CTUD1000
============================================================================================================
CTPXRBLD CTRP3060 CTSETTL1 CTSVDSPR CTUD1005
============================================================================================================
CTRCPPDM CTRSBRPT CTSLSFMT CTSVDSWS CTUD1010
============================================================================================================
CTRCPRNT CTRYMEDA CTSLSRPT CTSW306 CTUD1020
============================================================================================================
CTRCPWSM CTSACCUP CTSNTRT CTSYSUPD CTUD1040
============================================================================================================
CTRCVLOD CTSACUPD CTSPDRPT CTTAXSPR CTUD1050
============================================================================================================
Schedule 1.21 - Page 6
CTUD1060 CTVARWAC CTVCKDGT CTVCSDMT CTVDLUPD
============================================================================================================
CTUD2000 CTVASCCD CTVCKFMT CTVCSMX CTVDLWRT
============================================================================================================
CTUD2500 CTVASCQI CTVCLARK CTVCSRCH CTVDMLCK
============================================================================================================
CTUD2700 CTVASCRT CTVCMFIO CTVCSXIO CTVDMLCP
============================================================================================================
CTUD3000 CTVASCSR CTVCMLOG CTVCSXRX CTVDMLIO
============================================================================================================
CTUD4000 CTVASEBC CTVCMPRS CTVCS030 CTVDMLSC
============================================================================================================
CTUNEVTM CTVASGEN CTVCMUPD CTVCTBLD CTVDMUSC
============================================================================================================
CTUNORDM CTVASPCT CTVCNBLD CTVCTLFN CTVDSCED
============================================================================================================
CTUPCABL CTVASRCH CTVCNLED CTVCTYSP CTVDSCHG
============================================================================================================
CTUPDATE CTVASUPD CTVCNLIO CTVCTYST CTVDSPIO
============================================================================================================
CTUPDEND CTVAS2IO CTVCNVED CTVCUSED CTVDSPSU
============================================================================================================
CTUPRPTS CTVAS2PR CTVCNVIO CTVCUSIO CTVDSPTA
============================================================================================================
CTUPSUBR CTVATHIO CTVCODGN CTVCUSNO CTVDSPTT
============================================================================================================
CTVAASDS CTVATOAT CTVCOLNT CTVCUSSC CTVDSPWO
============================================================================================================
CTVAICA CTVATPKG CTVCOMIO CTVCVCIA CTVDTBLD
============================================================================================================
CTVAISCR CTVAUTHI CTVCPBUF CTVCVCLD CTVDTDSC
============================================================================================================
CTVAJDSP CTVAUTHO CTVCPCNV CTVCVEDT CTVDTMIO
============================================================================================================
CTVAJEDT CTVBIO CTVCPCUS CTVCVEDT CTVDTTMC
============================================================================================================
CTVAJENT CTVBITCK CTVCPCVE CTVCVEIO CTVDUDET
============================================================================================================
CTVAJSMP CTVBLCED CTVCPCVI CTVCVEMI CTVDUDS
============================================================================================================
CTVAJSRC CTVBLCIO CTVCPDSP CTVCVEMO CTVDYSEC
============================================================================================================
CTVAJSRR CTVBLCIU CTVCPDST CTVCVEPR CTVEDSEM
============================================================================================================
CTVAJUPD CTVBLCRD CTVCPHSE CTVCVESC CTVEDSPL
============================================================================================================
CTVALLOC CTVBLDED CTVCPMPR CTVCVIMI CTVEDTBL
============================================================================================================
CTVALPHA CTVBLDIO CTVCPORD CTVCVIMO CTVEDVAL
============================================================================================================
CTVANCTL CTVBLDIU CTVCPPVS CTVCVIPV CTVEECCP
============================================================================================================
CTVAND CTVBLDRD CTVCPPV2 CTVCVISC CTVEECIO
============================================================================================================
CTVANEMI CTVBLKDS CTVCPQUE CTVCVQUE CTVEECSC
============================================================================================================
CTVANSDE CTVBLKED CTVCPSAC CTVCVREJ CTVEEFIO
============================================================================================================
CTVANSDM CTVBLKIO CTVCPSAM CTVCVTR1 CTVEIQIO
============================================================================================================
CTVANSEM CTVBRDIO CTVCPSCD CTVCVTR2 CTVENTER
============================================================================================================
CTVANTBL CTVBREAK CTVCPSCU CTVCXSRC CTVEPVIO
============================================================================================================
CTVANVEW CTVBRNTR CTVCPSDC CTVDATE CTVEQLOP
============================================================================================================
CTVAPMRG CTVBSRCH CTVCPSED CTVDATEU CTVEQTOT
============================================================================================================
CTVARDSU CTVCAPCC CTVCPSEQ CTVDDUMP CTVESLOD
============================================================================================================
CTVARFRM CTVCCAIO CTVCPSI2 CTVDGLIO CTVESMIO
============================================================================================================
CTVARMPT CTVCCIDS CTVCPTBL CTVDGLOG CTVESPUL
============================================================================================================
CTVARMSG CTVCDSPT CTVCPUID CTVDGLS1 CTVESPUR
============================================================================================================
CTVARSBS CTVCDTBL CTVCPUPL CTVDGLS2 CTVEVCEA
============================================================================================================
CTVARSCH CTVCHDCP CTVCPXPA CTVDGLS3 CTVEVENT
============================================================================================================
CTVARSCR CTVCHECK CTVCPXPL CTVDGLS4 CTVEVERR
============================================================================================================
CTVARSEM CTVCHKIO CTVCPYBT CTVDGTRL CTVEVLFL
============================================================================================================
CTVARUCC CTVCHNLD CTVCPYIT CTVDILFM CTVEVREJ
============================================================================================================
CTVARUFB CTVCHNLM CTVCREEL CTVDISP CTVEVSDN
============================================================================================================
CTVARUOC CTVCHOP CTVCRYPT CTVDLBLD CTVEVSED
============================================================================================================
CTVARUPD CTVCINIT CTVCSDIO CTVDLDFL CTVEVSIO
============================================================================================================
Schedule 1.21 - Page 7
CTVEVSIU CTVINCP CTVLTRTO CTVODCNV CTVOUTJR
============================================================================================================
CTVEVSQU CTVINDC CTVLUAIO CTVODCOL CTVOUTJ0
============================================================================================================
CTVEVSUP CTVINES CTVL6CNV CTVODCUS CTVOUTJ1
============================================================================================================
CTVEVTED CTVINFL CTVMBLD CTVODDTS CTVOUTKP
============================================================================================================
CTVEVTIO CTVINGC CTVMCCQU CTVODEDT CTVOUTKS
============================================================================================================
CTVEVXIO CTVINJD CTVMCR CTVODGET CTVOUTLR
============================================================================================================
CTVEXRIQ CTVINJR CTVMEDIT CTVODHSE CTVOUTNV
============================================================================================================
CTVEXTRA CTVINJ0 CTVMEMIO CTVODKEY CTVOUTOA
============================================================================================================
CTVFCTBL CTVINJ1 CTVMEMO CTVODMAR CTVOUTPN
============================================================================================================
CTVFDTBL CTVINKP CTVMENU CTVODMBR CTVOUTPU
============================================================================================================
CTVFDTRD CTVINLR CTVMNAME CTVODMEM CTVOUTSA
============================================================================================================
CTVFIEDT CTVINNV CTVMONBH CTVODMPY CTVOUTSD
============================================================================================================
CTVFIFLD CTVINOA CTVMONCC CTVODPRS CTVOUTSL
============================================================================================================
CTVFIIO CTVINPN CTVMONDU CTVODPXR CTVOUTTD
============================================================================================================
CTVFILER CTVINPU CTVMONIO CTVODREQ CTVOUTTN
============================================================================================================
CTVFILLD CTVINSA CTVMONPL CTVODRPC CTVOUTTO
============================================================================================================
CTVFLDCM CTVINSD CTVMONPY CTVODRPT CTVOUTTR
============================================================================================================
CTVFLDFM CTVINSL CTVMONTL CTVODSAC CTVOUTTS
============================================================================================================
CTVFLESP CTVINTD CTVMONWO CTVODSCU CTVOUTVD
============================================================================================================
CTVFLOAT CTVINTN CTVMPRSC CTVODSDC CTVOUTZN
============================================================================================================
CTVFLOTP CTVINTO CTVMRDYT CTVODSEL CTVOUTZP
============================================================================================================
CTVFLQUE CTVINTR CTVMROTB CTVODSEQ CTVOUT2P
============================================================================================================
CTVFMSVC CTVINVD CTVMROTB CTVODSUB CTVPARSE
============================================================================================================
CTVFONKY CTVINZN CTVMSEND CTVODTIO CTVPCBDF
============================================================================================================
CTVGDSN CTVINZP CTVMSGIO CTVODUPD CTVPCFM
============================================================================================================
CTVGETCC CTVIN2P CTVMSGXF CTVODVAL CTVPCINP
============================================================================================================
CTVGETNO CTVIPTPP CTVNAMCD CTVODWRK CTVPCMED
============================================================================================================
CTVGJCL CTVJOB CTVNAMCM CTVOKEDT CTVPCMIO
============================================================================================================
CTVHBPGM CTVJOBNO CTVNAMES CTVOPEDT CTVPCMIU
============================================================================================================
CTVHRSCH CTVJRCKD CTVNAMLN CTVOPEIO CTVPCMQU
============================================================================================================
CTVHSCVT CTVJSRCH CTVNAMSC CTVOPEIU CTVPCMSG
============================================================================================================
CTVHSEDT CTVKPCKD CTVNAMSW CTVOPUPD CTVPCOUT
============================================================================================================
CTVHSEIO CTVLABFM CTVNMFM CTVOQFMT CTVPCUPL
============================================================================================================
CTVHSESC CTVLDCTL CTVNMNIO CTVOQRAS CTVPCXMT
============================================================================================================
CTVHSHBB CTVLGPUL CTVNQFMT CTVOR CTVPDDCP
============================================================================================================
CTVHSHMU CTVLIPED CTVNQRAS CTVORAMT CTVPDDSC
============================================================================================================
CTVHSHSL CTVLLBB4 CTVNTRY CTVORDER CTVPHENC
============================================================================================================
CTVHSHSU CTVLMTIO CTVOACED CTVORSEM CTVPIFKY
============================================================================================================
CTVHSHZL CTVLOBPR CTVOCEDT CTVOTCIO CTVPINHD
============================================================================================================
CTVHSNUM CTVLRPUR CTVOCIO CTVOUTCP CTVPMINQ
============================================================================================================
CTVHSQUE CTVLSTRT CTVOCKYT CTVOUTDC CTVPML
============================================================================================================
CTVHSTAG CTVLTRDK CTVOCLRS CTVOUTDN CTVPMTIO
============================================================================================================
CTVHSTIO CTVLTRFM CTVOCMTR CTVOUTES CTVPNCKD
============================================================================================================
CTVHSUPD CTVLTRNM CTVOCOIU CTVOUTFL CTVPNMSG
============================================================================================================
CTVHXCHR CTVLTRPR CTVOCRD CTVOUTGC CTVPNPUR
============================================================================================================
CTVIMGCK CTVLTRTI CTVODBLD CTVOUTJD CTVPNSFT
============================================================================================================
Schedule 1.21 - Page 8
CTVPNUPL CTVRCVSP CTVSELDS CTVSSMIU CTVTIMER
============================================================================================================
CTVPOINQ CTVRECFM CTVSELED CTVSSMI2 CTVTNUPL
============================================================================================================
CTVPOLCP CTVREGON CTVSELFL CTVSTAT7 CTVTRACK
============================================================================================================
CTVPPVAL CTVRGNCK CTVSELFM CTVSTMBR CTVTRMBR
============================================================================================================
CTVPPVMV CTVRGNPK CTVSELIO CTVSTMCC CTVTRNFR
============================================================================================================
CTVPROSP CTVRGNTB CTVSELIQ CTVSTMCS CTVTRUPL
============================================================================================================
CTVPSMIU CTVRPTFM CTVSELIT CTVSTMCU CTVTSRCH
============================================================================================================
CTVPSRCH CTVRTPIO CTVSELLB CTVSTMDM CTVTTFLX
============================================================================================================
CTVPTEXT CTVSACED CTVSELMH CTVSTMDQ CTVTTLGX
============================================================================================================
CTVPTWRT CTVSACIN CTVSELNM CTVSTMDS CTVTXIIO
============================================================================================================
CTVPULOG CTVSACIO CTVSELPC CTVSTMED CTVTXIPR
============================================================================================================
CTVPXRIO CTVSACKD CTVSELRP CTVSTMIO CTVTZCON
============================================================================================================
CTVPXRPL CTVSACQU CTVSELRQ CTVSTMMC CTVUDCFM
============================================================================================================
CTVPXRRX CTVSACSC CTVSELSC CTVSTMML CTVUDCP
============================================================================================================
CTVQASVC CTVSAMIO CTVSELTA CTVSTMMM CTVUDFIO
============================================================================================================
CTVQBKLG CTVSAMSC CTVSELTP CTVSTMPA CTVUDLT
============================================================================================================
CTVQCONV CTVSATIO CTVSELWO CTVSTMSS CTVUPSEL
============================================================================================================
CTVQCRDT CTVSATSC CTVSELXX CTVSTMT CTVUSGFM
============================================================================================================
CTVQDLSB CTVSAXRF CTVSEQCO CTVSTMTR CTVVDCKD
============================================================================================================
CTVQDLSP CTVSBEDT CTVSEQED CTVSTM1 CTVVRBIO
============================================================================================================
CTVQEVDL CTVSBED2 CTVSEQIO CTVSTOTA CTVVSMLD
============================================================================================================
CTVQEVNT CTVSBQUE CTVSEQQU CTVSTOTR CTVVSPUT
============================================================================================================
CTVQFBCC CTVSBSBB CTVSEQSC CTVSUBBY CTVWASPC
============================================================================================================
CTVQFBYR CTVSBSCM CTVSERVC CTVSUBEQ CTVWCADJ
============================================================================================================
CTVQINPT CTVSBSVC CTVSESCH CTVSUBIO CTVWMSPC
============================================================================================================
CTVQIUSP CTVSBYTL CTVSESSN CTVSUBMT CTVWOBLK
============================================================================================================
CTVQMCIC CTVSCATG CTVSFSSC CTVSUBNO CTVWOBRO
============================================================================================================
CTVQMEMO CTVSCDSC CTVSGNON CTVSUBRQ CTVWOCVT
============================================================================================================
CTVQNPAY CTVSCEDT CTVSHDLR CTVSUBRX CTVWODSP
============================================================================================================
CTVQNTRK CTVSCHED CTVSHFTL CTVSUBSR CTVWOEDT
============================================================================================================
CTVQPADJ CTVSCHIO CTVSHFTR CTVSUBZ CTVWOED2
============================================================================================================
CTVQPASS CTVSCHIT CTVSI2SC CTVSUBZC CTVWOED3
============================================================================================================
CTVQPMON CTVSCICS CTVSLCHR CTVSVCDL CTVWOHIS
============================================================================================================
CTVQPRNT CTVSCIDX CTVSLINT CTVSVCED CTVWOINP
============================================================================================================
CTVQPROC CTVSCKED CTVSLPRS CTVSVCGT CTVWOIO
============================================================================================================
CTVQPYMT CTVSCKIO CTVSLSRT CTVSVCMT CTVWOPFM
============================================================================================================
CTVQROUT CTVSCKSC CTVSLSVC CTVSVSPL CTVWOPRC
============================================================================================================
CTVQSIO CTVSCNIO CTVSMPIO CTVTABLR CTVWOPRR
============================================================================================================
CTVQSVCC CTVSCRN CTVSMPKY CTVTABS CTVWOQUE
============================================================================================================
CTVQTAPD CTVSCSCU CTVSOSMD CTVTABS CTVWOREJ
============================================================================================================
CTVQUEIO CTVSCSSP CTVSPADF CTVTAPFM CTVWOSCH
============================================================================================================
CTVQUESP CTVSCUCM CTVSPLIO CTVTDRCV CTVWOSCR
============================================================================================================
CTVQXFER CTVSDTCP CTVSQXIO CTVTDUPL CTVWOTA
============================================================================================================
CTVQXFRS CTVSDTIO CTVSRDFM CTVTEDDY CTVWOUPD
============================================================================================================
CTVRCMSG CTVSECUR CTVSRDWR CTVTEST CTVWOVAL
============================================================================================================
CTVRCVIO CTVSEDSC CTVSRQIO CTVTHNDL CTVWOWBB
============================================================================================================
Schedule 1.21 - Page 9
CTVWRKUP CTWRKPCI CXCLBFRM CXTMPAS2 JTCCNXFL
============================================================================================================
CTVWRTLG CTWRKRSP CXCNTCNV CXUCTEXT JTCDEDIT
============================================================================================================
CTVWSCHS CTWRKXFR CXCNVEXT CXVANCTL JTCEINVC
============================================================================================================
CTVWSDMV CTWRORPT CXCNVFRM CXWKOEXT JTCEPACK
============================================================================================================
CTVXCIDS CTWRTOFF CXCNVUPK CXWKOFRM JTCFFRPT
============================================================================================================
CTVXLIST CTXFRMST CXCNVVAL CXWKOSCK JTCGDFRP
============================================================================================================
CTVXPAED CTXPACUP CXCOLEXT CXWKOUPK JTCMARLD
============================================================================================================
CTVXPAIO CTXPAEVL CXCUSEXT CXWOHCPY JTCMARUP
============================================================================================================
CTVXPAND CTXPAEX1 CXCUSFRM DBCCUSEX JTCMBNUP
============================================================================================================
CTVXPASC CTXPAEX2 CXDISCNV DBPLAGST JTCMBRLD
============================================================================================================
CTVXPLSC CTXPALOD CXDTEPAS DBPLCUST JTCMBRRP
============================================================================================================
CTVZASDU CTXPAMON CXDTPSSR DBPLHSAC JTCMBRUP
============================================================================================================
CTVZIPCV CTXPAMRG CXEVTEXT DBPLHSEQ JTCPAYFM
============================================================================================================
CTVZIPFX CTXPAMRP CXEVTFRM DBPLSTNM JTCRGRXP
============================================================================================================
CTVZIPIO CTXPAPRG CXEVTUPD DBPULCUS JTCRGSTR
============================================================================================================
CTVZIPRT CTXPARPT CXEVTUPK DESCSQSH JTCRIPFM
============================================================================================================
CTVZNCKD CTXPASUM CXEVTVAL ESPINTR JTCRIPOT
============================================================================================================
CTVZPCNV CTXPAUPD CXFINCNV EZPRINT JTCRIPRP
============================================================================================================
CTVZPINT CTXPAUPD CXFINEXT FDCIKCP JTCRPTDS
============================================================================================================
CTVZSEDT CTXPCCMG CXFINRTN FDRAITCT JTCRPTD1
============================================================================================================
CTVZVTAM CTXSORT CXFTPINP FDRAITVX JTCSYPXL
============================================================================================================
CTWAPULL CTX100 CXHSEEXT FDRALLOC JTCTBPXL
============================================================================================================
CTWJOBLD CTX110 CXHSEFRM FDRCBCT0 JTCTRNFM
============================================================================================================
CTWOAUDT CTX150 CXHSESCK FDRCMCT0 JTCTUGBD
============================================================================================================
CTWOCUP CTX203 CXHSEUPK FDRCOMPR JTCTUGMG
============================================================================================================
CTWODATE CTX250 CXHSEVAL FDRNULL JTCXLAT2
============================================================================================================
CTWOHUPD CTX300 CXMONEXT FDRSORT JTCXLAT5
============================================================================================================
CTWOLOAD CTX350 CXORCCNV FDRSPOOL JTCXLCCS
============================================================================================================
CTWOPPDM CTX350A CXORDEXT FDRTOCP JTCXRFLD
============================================================================================================
CTWOPPD2 CTX360 CXPAJEXT FDRTSP JTCYCMRG
============================================================================================================
CTWOPRDR CTX370 CXPCTEND GETVOL JTLGSPLT
============================================================================================================
CTWOPRFL CTX380 CXPCTEOJ GETVOLS JTLTRHED
============================================================================================================
CTWOPRNT CTX90200 CXROWCNT G1CPC10 JTPAYEXT
============================================================================================================
CTWOPRPT CTZIPBR9 CXRTYEXT G1CPC20 JTPAYHST
============================================================================================================
CTWOPRSL CTZIPCAL CXSACEXT HGVOUTJ1 JTPMTMGR
============================================================================================================
CTWOPRT1 CTZIPDEN CXSBBFRM HPFILPGM JTPMTRPT
============================================================================================================
CTWOPRT2 CTZIPEXT CXSCHEXT HPRPTPGM JTPMTSPR
============================================================================================================
CTWOPSEL CTZNTHIN CXSEQEXT INDEX JTPMTSPT
============================================================================================================
CTWOPWSM CT3060CH CXSRTBLD INDEX JTPMTSWS
============================================================================================================
CTWOPWS2 CT3060QT CXSUBEXT INFORPT2 JTPTRANS
============================================================================================================
CTWOREAD CT3060RP CXSUBSCK INFOTES1 JTSTMCMR
============================================================================================================
CTWOSORT CXADJEXT CXSUBUPK INFOTES2 JTVASGEN
============================================================================================================
CTWOUPD CXBASECD CXSUPER0 JTCAGGMG JTVCTBLD
============================================================================================================
CTWOWRIT CXBLDEXT CXSUPER1 JTCAGGRP JTVESLOG
============================================================================================================
CTWPULL4 CXBLKEXT CXSVCEXT JTCAGGTR JTVFONKY
============================================================================================================
CTWRKLOB CXCLBEXT CXTMEPAS JTCARCCS JTVMARCP
============================================================================================================
Schedule 1.21 - Page 10
JTVMARED OPRPRINT TTATCTOT TTDSPULL TTPC0070
============================================================================================================
JTVMARIO PDSPRINT TTATC306 TTDSRRPT TTPC0075
============================================================================================================
JTVMBRCP PHONCODE TTATNTRY TTDUPETA TTPC0080
============================================================================================================
JTVMBRED PROCPRNT TTBLDPAS TTDWNCBL TTPC0090
============================================================================================================
JTVMBRIO PROCSCAN TTBLECTL TTEDTCI TTPC0100
============================================================================================================
JTVMBRNO RNSELEXT TTBLKPAS TTESIDIN TTPC0300
============================================================================================================
JTVMBXIO RPTCOPYS TTBLKREC TTESSCIN TTPHSPL1
============================================================================================================
JTVMPHCP RPTCOPYX TTBRISFR TTEVTPAS TTPHWRPT
============================================================================================================
JTVMPYCP RRMATCHR TTBTPRPT TTEXSTMR TTPLMTCH
============================================================================================================
JTVMSRCH RRPULLER TTCACBIN TTFINPAS TTPSASFM
============================================================================================================
JTVNAMCD RSETVSAM TTCACBRF TTFRMTYP TTPTEDIT
============================================================================================================
JTVNAMLN SAPAMPSC TTCACBTO TTGCBOT TTPTPRNT
============================================================================================================
JTVNAMSC SAPSAPEN TTCCPCAP TTGEOEXT TTPTPROC
============================================================================================================
JTVPCFIO SAPSAPPS TTCDEDIT TTGLTPAS TTPTRPTS
============================================================================================================
JTVPYHIO SAPSAPRT TTCESACT TTGSCMT TTPULEVT
============================================================================================================
JTVSCNIO SAPSAPRU TTCESAEC TTGSCTMR TTPULRTM
============================================================================================================
KMVOUTVN SAPSAPSD TTCESGRF TTGWCONV TTPULSEL
============================================================================================================
LESTER SAPSAPSN TTCESMOD TTGWCRBU TTPULSUB
============================================================================================================
LTRSNAME SAPSAPST TTCESMOW TTGWPPV TTPUL308
============================================================================================================
MABADATE SAPSAPSU TTCESPLY TTGWSUBS TTPURPUL
============================================================================================================
MC2PINTR SAPSAPUT TTCESPRM TTHSECPY TTROPID
============================================================================================================
MRCHREAD SCANMOD TTCESREQ TTHSEPAS TTROYPUL
============================================================================================================
MSBILLUP SCANMOD TTCESVWC TTHSESTP TTRPTCI
============================================================================================================
MSCLNYPT SETSSI TTCEXATC TTHSEUPD TTRPT6
============================================================================================================
MSCLNYRP SISMERGE TTCLBUPD TTIRUPDT TTRTYPAS
============================================================================================================
MSCSFINT SISTOTAL TTCNREXT TTKSETRN TTSACF
============================================================================================================
MSDIRINT SPLPRGE2 TTCNTUPD TTKSOACT TTSAXSUB
============================================================================================================
MSEDTRPT SQEZALFA TTCNVPAS TTLABELS TTSBCVDM
============================================================================================================
MSEDTRSL STLOOKUP TTCNVUPD TTLABFMT TTSBCVDT
============================================================================================================
MSESPRPT TCASEBCD TTCONVPL TTLABRMT TTSCHADT
============================================================================================================
MSMS00 TCDLRCPR TTCRSYNC TTMDOBIL TTSCHBLD
============================================================================================================
MSNA00 TCDLRRPT TTCSELTR TTMDOEDT TTSCOBAL
============================================================================================================
MSPDINTR TCDLRRP1 TTCSOXLT TTMDOSTR TTSCOTRM
============================================================================================================
MSPREDIR TCSHOEXT TTCSPREX TTMONEXT TTSELCI
============================================================================================================
MSPRERSL TCSHOVIA TTCSWEEP TTOCKRSP TTSETTL1
============================================================================================================
MSPSTNET TCSHOWAT TTCTAMDA TTORDPAS TTSICTL
============================================================================================================
MSPS00 TEST TTCTAMDB TTPAJPAS TTSPAEXT
============================================================================================================
MSRESRPT TSG@@WTR TTCTKRHS TTPARMRG TTSRPROG
============================================================================================================
MSRPSTMT TTACTNO1 TTCTKRPV TTPARTOT TTSSART
============================================================================================================
MSRPSUMS TTACTNO2 TTCTKRSE TTPASSWD TTSSECUR
============================================================================================================
MSRP00 TTADDBRK TTCVTXDT TTPAYXFR TTSTDATA
============================================================================================================
MSST00 TTADJPAS TTCYCUPD TTPC0010 TTSUBDMP
============================================================================================================
MSSYSPRN TTAMWMON TTDB2EXT TTPC0030 TTSUBPAS
============================================================================================================
MSZIPCOD TTAMWTAX TTDISRPT TTPC0040 TTSUBSEL
============================================================================================================
NAMSWTCH TTATCMRG TTDLEVNT TTPC0050 TTSUBSTP
============================================================================================================
NEWFILE TTATCPAS TTDLQEXT TTPC0060 TTSUBTAP
============================================================================================================
Schedule 1.21 - Page 11
TTSUBYTD TVIDXXFR VTS300I VXATHFMT VXCSTMT5
============================================================================================================
TTSVCPAS TVRESTOR VTS300K VXATHSPS VXCSTMT8
============================================================================================================
TTSW306 TVSNTRT VTS300L VXATHUSA VXCYCRPT
============================================================================================================
TTTAX110 TVUPSUBR VTS300M VXATRANS VXDALPHA
============================================================================================================
TTTBCPAS TVVASGEN VTS300O VXBACUP VXDATER
============================================================================================================
TTTELSUB TVVCPTBL VTS300P VXBCHMON VXDBPRTR
============================================================================================================
TTTEVENT TVVMONCC VTS301 VXBCHPRT VXDELQIO
============================================================================================================
TTTHEFT1 TVVOUTDC VTS310MN VXBILDAT VXDNRBLD
============================================================================================================
TTTHEFT2 TVVWOIO VTS320MN VXBILLIO VXDONBLD
============================================================================================================
TTTNVPAS TVVZPINT VTS600 VXBILLUP VXDSCACT
============================================================================================================
TTTOTRPT UPDTDATE VTS610 VXBILRPT VXEDSPLT
============================================================================================================
TTTRNLST UPMS00 VTS620 VXBLDSLS VXEDTRPT
============================================================================================================
TTTRN045 UPNA00 VTS630 VXBSPUL1 VXEFTCNG
============================================================================================================
TTTRN046 UPPS00 VTS635 VXCANRPT VXEFTMTH
============================================================================================================
TTTWHPS1 UPRPSTMT VTS640 VXCBORFD VXEFTPAY
============================================================================================================
TTTWHPS2 UPRPSUMS VTS650 VXCCDRFD VXEFTTRN
============================================================================================================
TTUNSUBM UPRP00 VTS660 VXCCDUPS VXEPMAST
============================================================================================================
TTUPREAD UPST00 VTS670 VXCCRPTS VXEXPCON
============================================================================================================
TTVCNVWS VCOMPRES VTS680 VXCCXREF VXEXPGRA
============================================================================================================
TTVDATER VGEO005 VT300MS VXCHBRPT VXEXPPUL
============================================================================================================
TTVINOS VGEO010 VT301MS VXCHBRPT VXEXTUPD
============================================================================================================
TTVINRC VGEO025 VT302MS VXCHDM2 VXFDPRM
============================================================================================================
TTVINUW VGEO040 VT303MS VXCHDM4 VXFICHE
============================================================================================================
TTVINZV VGEO050 VT304MS VXCHDM9 VXFILBLD
============================================================================================================
TTVINZ7 VGEO100 VT305MS VXCHKREO VXFILCOD
============================================================================================================
TTVOUTOS VSAMLOAD VT306MS VXCHKRFD VXFILLOD
============================================================================================================
TTVOUTRC VSAMPUT VT307MS VXCHPROM VXFILPUL
============================================================================================================
TTVOUTUW VSCMACCT VT308MS VXCHRACT VXFINDTL
============================================================================================================
TTVOUTZV VSCMEDIT VXACCRPD VXCHRGBK VXFINRPT
============================================================================================================
TTVOUTZ7 VSCMIC VXACCRPW VXCNTRY VXFUFLPL
============================================================================================================
TTVOVRID VSCMRNDX VXACTDMP VXCOFMNT VXFUFNJE
============================================================================================================
TTVRBRIO VSCMRTR VXACTNO1 VXCPM004 VXFUTDCN
============================================================================================================
TTVRENUM VTS100 VXACTSTA VXCPM006 VXGENVES
============================================================================================================
TTVSECRU VTS101 VXACTUPD VXCPM008 VXGLUPDT
============================================================================================================
TTVVWLST VTS105 VXADITAP VXCPM014 VXGNLDBD
============================================================================================================
TTVZIPFX VTS110 VXADJFMT VXCPM016 VXHDREDT
============================================================================================================
TTVZIPRT VTS110C VXADJRES VXCPM018 VXHDRED2
============================================================================================================
TTWKOPAS VTS120 VXADKEY VXCRDRPT VXHDRED3
============================================================================================================
TTWKOUPD VTS120N VXADMDIS VXCRTAMT VXHLDFLG
============================================================================================================
TTWOPRPT VTS200 VXALMRGE VXCSRPUL VXHLDRPT
============================================================================================================
TTZIPDEN VTS250 VXALMTCH VXCSRRPT VXHRDSUB
============================================================================================================
TTZIPEXT VTS250N VXAMREPT VXCSTMTR VXHSTUPD
============================================================================================================
TVBACUP VTS300 VXAPDECL VXCSTMT1 VXINSTAT
============================================================================================================
TVFREAD VTS300C VXASACTV VXCSTMT2 VXINTFCE
============================================================================================================
TVFREAD2 VTS300E VXATHAMX VXCSTMT3 VXINTLAD
============================================================================================================
TVFWRIT VTS300G VXATHDEC VXCSTMT4 VXIPTPOP
============================================================================================================
Schedule 1.21 - Page 12
VXITEMIO VXOQCCTP VXPRMSND VXSIPERR VXTS301
============================================================================================================
VXKEXIT VXOQLKTP VXPRMSN1 VXSIPSHT VXTS600
============================================================================================================
VXKIOTSQ VXOQPRTP VXPROCUM VXSISMER VXTS610
============================================================================================================
VXKSECUR VXOQSBTP VXPROMER VXSISTOT VXTS620
============================================================================================================
VXLEDGIO VXOQSTTP VXPROMO VXSLSRPT VXTS630
============================================================================================================
VXLTREDT VXORDFMT VXPROMTB VXSNTRT VXTS635
============================================================================================================
VXLTRMRG VXORDRPT VXPROPUL VXSRECAP VXTS640
============================================================================================================
VXLTRPUL VXORDTRK VXPROSMD VXSSEDIT VXTS650
============================================================================================================
VXLTRUPD VXOREJER VXPROSMM VXSTAPRO VXTS660
============================================================================================================
VXLUSER VXOSKLTN VXPROSMW VXSTATR1 VXTS670
============================================================================================================
VXMALPHA VXOSKLTP VXPRSMRT VXSTDLTS VXTTXINP
============================================================================================================
VXMATCH VXOSTXAD VXPRSTMA VXSTMEDT VXTXDLTS
============================================================================================================
VXMATSUB VXOSTXED VXPTRANS VXSTMP4A VXUDFAUD
============================================================================================================
VXMEMO VXOSTXIO VXPULCON VXSTMSRT VXUDFBLD
============================================================================================================
VXMEMPUL VXOSTXIQ VXPULMON VXSTMT4A VXUDFEDT
============================================================================================================
VXMEMUPD VXOSTXTP VXPULPEN VXSUBPUL VXUDFFE
============================================================================================================
VXMMBRED VXOSTXUP VXPULREF VXSVCIO VXUPDATE
============================================================================================================
VXMMBRUP VXOV0MS VXPULSCX VXSVCMST VXUPSUBR
============================================================================================================
VXMM012 VXOV1MS VXPUL302 VXSVCPUL VXUSATRN
============================================================================================================
VXMM020 VXOV2MS VXQTYRPT VXSVCSND VXUSGRPT
============================================================================================================
VXMONBLD VXOV3MS VXREFRPT VXSVCXCP VXUSGSND
============================================================================================================
VXMONLTR VXOV4MS VXREJPUL VXSW306 VXUSXREF
============================================================================================================
VXMONMTA VXOV5MS VXRESTOR VXTAXXCP VXVAJEDT
============================================================================================================
VXMONPUL VXOV6MS VXRNLSPT VXTAX100 VXVAJENT
============================================================================================================
VXMRGSVC VXOV7MS VXROMRPT VXTAX105 VXVALPHA
============================================================================================================
VXNKRPTS VXOV8MS VXROYADD VXTAX110 VXVANEDT
============================================================================================================
VXNMMEMO VXO300C VXROYCUM VXTAX120 VXVASGEN
============================================================================================================
VXNMONBT VXO300E VXROYFIN VXTAX260 VXVBSDSP
============================================================================================================
VXNMONPL VXO300G VXROYRPT VXTAX300 VXVBUILD
============================================================================================================
VXNOMO VXO300I VXROYSRT VXTBLPRO VXVCHDCP
============================================================================================================
VXNRFRPT VXO300K VXROYSUB VXTBLRNW VXVCKDGT
============================================================================================================
VXOCUSIO VXO300L VXRPTCPY VXTBLSVC VXVCRYPT
============================================================================================================
VXOCUSTP VXO300M VXRPTPRT VXTELEDT VXVCSRCH
============================================================================================================
VXOFFTRN VXO300O VXRPTSND VXTELINP VXVCTLF0
============================================================================================================
VXOINSTP VXO300P VXRPT1 VXTHLCPY VXVCTYST
============================================================================================================
VXOLSRPT VXPACKIO VXRPT11A VXTMEDIT VXVDUFRP
============================================================================================================
VXOMEMAD VXPASSWD VXRPT11B VXTMPRG VXVDUPLX
============================================================================================================
VXOMEMCH VXPCTYPE VXRPT13 VXTOTSIO VXVEDREO
============================================================================================================
VXOMEMIO VXPHXREF VXRPT2 VXTPFMTR VXVEDSPL
============================================================================================================
VXOMEMTP VXPRDISC VXRPT2A VXTRINPL VXVEDTBL
============================================================================================================
VXOOLPTP VXPRECAP VXRPT2B VXTSTDTR VXVENROL
============================================================================================================
VXOOLSDR VXPREDIT VXRPT8 VXTS100 VXVENTER
============================================================================================================
VXOOLSER VXPREDON VXSCREPT VXTS101 VXVESLOD
============================================================================================================
VXOOLSTP VXPREMRG VXSEQBIL VXTS105 VXVFONKY
============================================================================================================
VXOPPRT VXPRENJE VXSEQNUM VXTS110 VXVFREAD
============================================================================================================
VXOPSTAT VXPREPAS VXSETDAY VXTS120 VXVFWRIT
============================================================================================================
Schedule 1.21 - Page 13
VXVGETNO VXZIPCAL XXTSTDTR
================================================================
VXVIPTPP VXZIPDEN XXUDFEDT
================================================================
VXVLETTR VXZIPEXT XXVAIP
================================================================
VXVLNGTH VXZIPSPA XXVAUTHI
================================================================
VXVLTRDK VXZIPSYN XXVAUTHO
================================================================
VXVLTRFM VX287MEM XXVBLKDS
================================================================
VXVLTRNM VX287PAS XXVFLECT
================================================================
VXVLTRPR VX287RPT XXVMEMIO
================================================================
VXVLTRTI VX288CCD XXVMEMO
================================================================
VXVLTRTO VX288RPT XXVSMSCM
================================================================
VXVMGHND WBCOMMON XXVSVCTX
================================================================
VXVMONBH WBLATETO XXVXBSCM
================================================================
VXVMONDS WBSDMNME XXVXISCM
================================================================
VXVMONIO WCFRMMRG XXVXUEDT
================================================================
VXVMONPY WMBMONTH XXVXUSCM
================================================================
VXVMONTL WTOR ZIPBARCD
================================================================
VXVNAMES XREFPULR
==========================================
VXVNAMEV XVALMTCH
==========================================
VXVNMNIO XXATHORD
==========================================
VXVNOMON XXBITMAP
==========================================
VXVOLSND XXCSTMT6
==========================================
VXVPHCKD XXCSTMT7
==========================================
VXVPRMDS XXCSTMT8
==========================================
VXVPROIO XXDATER
==========================================
VXVPSRCH XXDONRBL
==========================================
VXVRCMSG XXEPSINS
==========================================
VXVREOIO XXFORMS
==========================================
VXVSAVVY XXMRCHCD
==========================================
VXVSBSCM XXMRCHTB
==========================================
VXVSCHIT XXOTPXAD
==========================================
VXVSPTAB XXOTPXDL
==========================================
VXVSPZDS XXOTPXED
==========================================
VXVSPZIO XXOTPXIO
==========================================
VXVSTMIO XXOTPXIP
==========================================
VXVSTMT XXOTPXIT
==========================================
VXVSTXIO XXOTPXTP
==========================================
VXVSUBIO XXOTPXUP
==========================================
VXVSYSDF XXPRODUP
==========================================
VXVTIMER XXPRONEG
==========================================
VXVTPREO XXPROSPL
==========================================
VXVTSRCH XXROYSUB
==========================================
VXVTUFIO XXSCATCH
==========================================
VXWPULL1 XXSIPFRM
==========================================
VXWPULL3 XXSSPULL
==========================================
VXZIPADI XXSSREPT
==========================================
VXZIPBR9 XXTBLSVC
==========================================
Schedule 1.21 - Page 14
SCHEDULE 1.25
FDT SERVICES AND FDT CURRENT SERVICE CHARGES
I. FDT Services:
Account Management:
The FDT account management team is the primary point of contact between CSG
and FDT providing coordination, direction and assistance for problem management
related to all FDT Data Center activities regarding problems and changes that
impact CSG's system performance. Account management participates in ongoing
discussion and project management efforts to ensure that all FDT activities are
in accordance with CSG's business objectives.
Automation Analyst:
Automation analysts review manual computer operation procedures for
possible automation using operator automation tools, primarily Computer
Associate's Automate software. Automated procedures are developed to improve
operator manual errors, batch cycle and transmission completion times to meet
all agreed Performance Criteria. This group is the primary point of contact for
problem determination and resolution regarding automated procedures.
Capacity Planning:
FDT's capacity planning department monitors current system resource
capacity used based on projections provided by CSG for forecasting system
resource utilization. The forecasts are presented to CSG as recommendations in
capacity plans for CPU, DASD, TAPE indicating trends and possible estimates of
how system resources and their use may change.
Technical Services:
Technical Services supports the System Software, CICS and OEM software
(excluding the FDT Software) required by CSG to run its applications.
DASD:
The DASD group for FDT continually monitors DASD file placement and
availability and provides first level support for all DASD related problems.
This group also reviews system storage growth estimates for overall growth and
special projects provided by FDT customer business units and the FDT Capacity
group.
Data Network Services:
Data Network Services encompasses all components related to the physical
equipment used for telecommunications, including, telephone company circuit
orders, dial backup testing, performance of circuit outage, dial backup and
telephone company escalation for telecommunications related problems and
installation and design of new telecommunications equipment and network
configurations. Data Network Services provides 24x7 second level support for all
network problems and works continually with the Network software group to obtain
the optimal level of circuit loading and network capacity for the FDT Data
Center.
Schedule 1.25 - Page 1
Disaster Recovery:
Disaster Recovery develops and maintains plans for FDT Data Center
recovery. The plans which identify all procedures and resources necessary for
recovery are tested with the coordination and cooperation of CSG.
Hardware and Facilities:
The FDT hardware area coordinates installation, upgrades and maintenance
for all physical hardware and related critical environmental support facilities
(power, water coolers, air handlers, etc.) used by FDT. This area plans and
coordinates all vendor required upgrades and preventative maintenance to help
ensure that equipment functions in accordance with current Performance Criteria.
Help Desk:
The Help Desk (commonly known as the "CSC" -- Customer Support Center) at
FDT provides the first point of contact for FDT internal, CSG and CSG customer
calls for all system and network related problems. The CSC performs first level
problem determination notifying additional technical support as needed.
The CSC will provide 24x7 coverage for calls relating to the FDT Data
Center and receive those related calls from CSG's internal support center. This
service shall be provided as an Additional Service, provided that the parties
reach agreement regarding the provision of the same.
Data Security:
FDT Data Security team maintains access rules for files, system resource
and user id's. In addition, Data Security performs the above functions for other
related OEM software requiring internal product security administration.
Standards:
FDT Data Center standards are supported by the FDT Quality Services area
and include revisions to established standards and the preparation of proposals
relating to those standards for periodic review by the FDT Standards Committee,
which committee includes CSG personnel. The approved standards are then
published by Quality Services for online viewing.
Change Management:
Change Management is supported by the Quality Services area and includes a
review of all changes for the FDT Data Center. This review is performed to
identify conflicts with other changes, missing required information needed for
changes, and scheduling/approvals for those changes. Reports listing changes by
day and week are published by the Change Management group and are reviewed
during regular meetings internally and with CSG to ensure that system changes
meet both FDT's and CSG's business needs.
Infoman Standard Support Processes:
FDT Quality Services supports administrative Infoman functions relating to
the FDT standard problem and change screens and reports.
Schedule 1.25 - Page 2
Mainframe Console Operations:
Operations is responsible for monitoring all Systems Software and the
Platform to help ensure continued service to CSG. Operations tracks CSG batch
cycle and online processes and reports any Performance Criteria or key indicator
impact to appropriate FDT and CSG management personnel. Operations also assists
in coordinating the implementation of all approved system changes.
Media Services:
FDT Media Services processes, distributes and mails all output generated by
CSG's applications to CSG, CSG customers and associated vendors. Media forms
currently produced are microfiche, magnetic tapes and personal computer
diskettes.
Network Software:
The Network Software (VTAM) group installs, maintains and monitors all
network software components necessary to support host mainframe data
communications as well as specialized hardware components. This group provides
support to CSG and its customers for data file transfer, including RJE, NDM, PC
download, and IP data transfer methods. This group also provides network
capacity plans indicating trends based on projections provided by CSG for
forecasting resource utilization.
Performance:
FDT Performance monitors and identifies trends, changes and bottlenecks in
system workload. The performance area recommends and implements system tuning
changes based on identified variances in system performance and workload.
Problem Management:
Problem management provides resolution and follow-up assistance relating to
FDT related problems. Daily and monthly reporting is provided by problem
management for tracking by the Parties.
Tape Operations:
Tape operations mounts and re-files tapes for all external tape drives and
re-files tapes ejected from tape silos. Tape operations also performs physical
maintenance related to tape media, including new tape initialization, tape
cleaning, replacement of broken or damaged tapes. Tape operations also resolves
tape drive and silo problems.
II. FDT Service Charges:
1. Monthly Service Fees. The fees for FDT Services shall be
determined as set forth below.
2. Pass-Through Expenses. The costs associated with Data Lines,
Postage, Special Projects and Unshared Software are paid by FDT as payment agent
for CSG, subject to Section II.3 of this Schedule 1.25. If the Parties agree
that any other particular expense is to be paid directly by CSG, FDT will
promptly provide CSG with a copy of the third party invoice for such expense. If
the Parties agree that FDT shall act as a payment agent for CSG for any other
particular expense, FDT shall pay any third party charges comprising such
expense, subject to Section II.3 of this Schedule 1.25.
Schedule 1.25 - Page 3
3. Reimbursable Expenses. In addition to any other payments specified in
this Services Agreement and to the extent not provided for in this Schedule
1.25, CSG will pay, or reimburse FDT for, all reasonable out-of-pocket costs and
expenses incurred by FDT in connection with: (a) travel specifically requested
by CSG; (b) any CSG-requested document production; (c) specially CSG-requested
courier deliveries; (d) CSG-required preprinted and stock forms; (e) general
supplies; (f) third party charges for programming, training, seminars and
similar consulting; (g) overtime, additional personnel, products and services
required as a result of (i) any federal, state or local regulatory or
administrative authority, (ii) third party audit, or (iii) CSG's internal or
external auditors; or (h) any pass-through expenses paid on CSG's behalf
pursuant to Section II.2 of this Schedule 1.25, including costs arising out of
all CSG Vendor Software license and maintenance fees, as well as Software
requested by CSG and not originally included in this Services Agreement. Any
items set forth in this Section II.2 of this Schedule 1.25 that are not
specifically requested or required by CSG shall be subject to CSG prior
approval, which approval shall not be unreasonably withheld or delayed.
4. Billing. FDT shall bill CSG monthly with a single invoice for all of
CSG's monthly fees and charges. The invoice shall reflect in reasonable detail
the total fees and charges of CSG by FDT Service component, and shall be
supported by appropriate documentation. FDT shall designate a contact person to
answer questions from CSG regarding the monthly invoice.
Schedule 1.25 - Page 4
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
- ------------------------------------------------------------------------------------------------------------------------------------
apr-dec/ jan-jun/ jul-dec/ jan-jun/ jul-dec/ jan-jun/ jul-dec/ jan-jun/ jul-dec/ jan-jun/ jul-dec/ jan-jun/
00 01 01 02 02 03 03 04 04 05 04 05
-------- -------- -------- -------- -------- -------- -------- -------- -------- -------- -------- --------
- ------------------------------------------------------------------------------------------------------------------------------------
Management
Fee per (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
Month ($)
- ------------------------------------------------------------------------------------------------------------------------------------
CPU Rate per
Mip per (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
month ($)
- ------------------------------------------------------------------------------------------------------------------------------------
DASD Rate per
Gbyate per (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
month ($)
- ------------------------------------------------------------------------------------------------------------------------------------
Tape Rate per
month ($) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
Network
Services
per (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
month ($)
- ------------------------------------------------------------------------------------------------------------------------------------
One-Way Tape
Rate ($) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
DRP rate per
month ($) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
Fiche Masters
($) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
Fiche
Duplicators (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
($)
- ------------------------------------------------------------------------------------------------------------------------------------
Data Lines (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
Postage (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
Special Projects (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
Unshared
Software (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
Notes:
1. Rates for the following categories (Management Fee, MIPS, Network Services,
and DRP) are subject to mutual review and adjustment in January and July of each
year during the Term if actual MIPS used for the previous six (6) months vary
from the assumed volume of MIPS as set forth in this Schedule 1.25 by more than
+(***)% or -(***)%.
2. Rates for the following categories (DASD, Tape, One-Way Tape) are subject to
mutual review and adjustment in January and July of each year during the Term if
actual used volumes in a respective category for the previous six (6) months
vary from the assumed volumes as set forth in this Schedule 1.25 by more than
+(***%) or -(***%).
3. Unshared Software used by CSG as of the Effective Date is included in the
Management Fee; additional unshared software licensed by FDT at the request of
CSG after the Effective Date will be charged to CSG as a reimbursable expense.
CONFIDENTIAL - DO NOT DISCLOSE
Schedule 1.25 -- Page 5
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
Assumed Volume Forecasts
- ------------------------------------------------------------------------------------------------------------------------------------
jul-dec/ jan-jun/ jul-dec/ jan-jun/ jul-dec/ jan-jun/ jul-dec/ jan-jun/ jul-dec/ jan-jun/ jul-dec/ jan-jun/
00 01 01 02 02 03 03 04 04 05 04 05
-------- -------- -------- -------- -------- -------- -------- -------- -------- -------- -------- --------
- ------------------------------------------------------------------------------------------------------------------------------------
CPU Mips-
months (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
DASD gbyte-
months (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
Tape mounts (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
One-Way Tapes (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***) (***)
- ------------------------------------------------------------------------------------------------------------------------------------
Schedule 1.25 -- Page 6
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
SCHEDULE 1.43
PLATFORM DESCRIPTION
--------------------
HARDWARE CONFIGURATION
----------------------
(as of December 13, 1999)
-------------------------
*********
***** ********
*** **** ********** ****** *********
******* ******* ******
****** * ***** ******* * * *** **
****** * ***** ******* * * **** *
** ****** ******** ** ******* * *** ******* *
*** ***** ******** ** ******* * *** ******* *
- --------------------------------------------------------------------------------
****
*******
**** ******** ******** ******** ******* ******
------------- ----------------------------------
******* ******** *** *** **** ** ******** ************ *** ******
** * ************ ****** **** ** ******** *** *************
** * **** ** ****** **** *********** ***** ******
****
*********
*** *** **** **** **
* * *** ***** **** **
*** * *** **** *
******* **** *
********* **** *
*** * ** ** *****
******* * *** ** *** ***********
**** * *** ****** *** ******
- --------------------------------------------------------------------------------
****** *****
* * *** ******** **
* * ***** *** ******* *
- --------------------------------------------------------------------------------
**** ****
* * *** **** **** ****** **
****** ** ****
* Shared with other Business Units ** Dedicated to CSG
Schedule 1.43 -- Page 1
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
SCHEDULE 1.49
SYSTEMS SOFTWARE
----------------
- ----------------------------------------------------------------------------------------------------------------
Software Software
License and License and
Software applied to applied to
Vendor Name Product Name Release Levels SY2 VIPA
- ----------------------------------------------------------------------------------------------------------------
**** ******** **** ****** x
- ----------------------------------------------------------------------------------------------------------------
****** ****
- ----------------------------------------------------------------------------------------------------------------
****** ********** **** ********* ***** x x
- ----------------------------------------------------------------------------------------------------------------
*** ******** **** **** ****** x x
*******************
- ----------------------------------------------------------------------------------------------------------------
****** *********** *************** *** ******** x x
- ----------------------------------------------------------------------------------------------------------------
****** *********** ******** ** *** *** **** x x
- ----------------------------------------------------------------------------------------------------------------
****** *********** ******** ** *** *** **** x x
- ----------------------------------------------------------------------------------------------------------------
****** *********** *************** *** x x
- ----------------------------------------------------------------------------------------------------------------
******* ********* *** ******** *** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** **** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ************ ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** **** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ****** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ******** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ************ ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ******* *** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ************* **** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ********** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ************ ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** *********** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ************ ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ******** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ******* ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ****** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ********* ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ********** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ************ ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ************ ** ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ********* ***** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ********* ******** x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ******** ***** ********* x x
- ----------------------------------------------------------------------------------------------------------------
******** ********** ***** **** ************* ******** x x
- ----------------------------------------------------------------------------------------------------------------
********* *********** ********* *** ***** x x
- ----------------------------------------------------------------------------------------------------------------
********* *********** **** ************ ******** x x
- ----------------------------------------------------------------------------------------------------------------
********* *********** ********* ****** **** **** x x
- ----------------------------------------------------------------------------------------------------------------
********* *********** ************ ***** x x
- ----------------------------------------------------------------------------------------------------------------
Schedule 1.49 -- Page 1
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
- ----------------------------------------------------------------------------------------------------------------
Software Software
License and License and
Software applied to applied to
Vendor Name Product Name Release Levels SY2 VIPA
- ----------------------------------------------------------------------------------------------------------------
********* *********** ************ *** x x
- ----------------------------------------------------------------------------------------------------------------
******* **** ******* *** ***** ***** **** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ******* *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ******* *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ******** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** **** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** **** ******** x x
- ----------------------------------------------------------------------------------------------------------------
*** *** ******** ***** x x
- ----------------------------------------------------------------------------------------------------------------
*** ******** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ***** ***** *********** ******** x x
- ----------------------------------------------------------------------------------------------------------------
*** ****** * ******** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ** ***** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ***** ** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ***** ** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ******** *********** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** *** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** *** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** **** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** **** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** **** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ******** *** *** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ******** * *** x x
- ----------------------------------------------------------------------------------------------------------------
*** *********** **** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ******* *** x x
- ----------------------------------------------------------------------------------------------------------------
*** **** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ********* *** x x
- ----------------------------------------------------------------------------------------------------------------
*** *** **** x x
- ----------------------------------------------------------------------------------------------------------------
*** **** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ********* **** x x
- ----------------------------------------------------------------------------------------------------------------
*** **** *** ************ **** x x
- ----------------------------------------------------------------------------------------------------------------
*** ********* **** x x
- ----------------------------------------------------------------------------------------------------------------
*** ***** **** x x
- ----------------------------------------------------------------------------------------------------------------
*** ***** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ********* ***** x x
- ----------------------------------------------------------------------------------------------------------------
********** **** ********** *** ****** ****** x x
- ----------------------------------------------------------------------------------------------------------------
********** **** ********** ******* ****** x x
- ----------------------------------------------------------------------------------------------------------------
****** **** ********* *** x x
- ----------------------------------------------------------------------------------------------------------------
***** *** * ****** **** ******** ******* x
- ----------------------------------------------------------------------------------------------------------------
***** ****** ****** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** **** ********* **** ****** ********* ********* *** x x
- ----------------------------------------------------------------------------------------------------------------
********** *********** ************* **** ******* x x
- ----------------------------------------------------------------------------------------------------------------
******* *** *** ***** **** *** *** x x
- ----------------------------------------------------------------------------------------------------------------
*** ********** **** **** *** ********* x x
- ----------------------------------------------------------------------------------------------------------------
Schedule 1.49 -- Page 2
"Confidential Treatment Requested and
the Redacted Material has been
separately filed with the Commission."
- ----------------------------------------------------------------------------------------------------------------
Software Software
License and License and
Software applied to applied to
Vendor Name Product Name Release Levels SY2 VIPA
- ----------------------------------------------------------------------------------------------------------------
****** ******** ************* ************ ***** x x
- ----------------------------------------------------------------------------------------------------------------
********* ******* ********* *** x x
- ----------------------------------------------------------------------------------------------------------------
******** ******** **************** ********* x
- ----------------------------------------------------------------------------------------------------------------
******** ******** ************** ***** *** x
- ----------------------------------------------------------------------------------------------------------------
******** ******************** ******* ******* ******** *** x x
**** ********
- ----------------------------------------------------------------------------------------------------------------
******** **************** ***** ************ ******** x x
**** ********
- ----------------------------------------------------------------------------------------------------------------
******** **************** ***** *************** **** x x
**** ********
- ----------------------------------------------------------------------------------------------------------------
******** **************** ***** **** **** *** x x
**** ********
- ----------------------------------------------------------------------------------------------------------------
******* *** *** ***** x x
- ----------------------------------------------------------------------------------------------------------------
********* **** ******** *** x x
- ----------------------------------------------------------------------------------------------------------------
Schedule 1.49 -- Page 3
SCHEDULE 2.3
CSG-VENDOR SOFTWARE
-------------------
VERTEX SOFTWARE including: GEO CODER and VERTEX SALES TAX - calculates sales
tax at the State, City, Municipality, etc. level.
GROUP 1 SOFTWARE including: CODE 1, MAILSTREAM +, DESKTOP MAILSTREAM+, and
ARCLIST/ONLINE/TIME SHARING - used to perform various addressing and sorting
functions for mailing statements to subscribers of CSG Clients.
VERSION MERGER - a software package that allows source modules to be checked out
of a library and manages the merging of multiple program versions.
XENOS - statement format product.
PROTERM - simulates transactions and scripts for volume testing.
C-CUBED, INC. - development product used to write code on a PC and then upload
to the mainframe system for production implementation.
Schedule 2.3 -- Page 1
SCHEDULE 2.3A
FORM OF CSG-VENDOR SOFTWARE LETTER
-----------------------------------
[TO BE PREPARED ON CSG LETTERHEAD]
April 1, 2000
First Data Technologies, Inc.
6200 South Quebec Street. Ste. 335
Englewood, Colorado 80111
Re: Second Amended and Restated Services Agreement between First Data
Technologies, Inc. and CSG Systems, Inc. dated as of April 1,
2000 ("Services Agreement")
Ladies and Gentlemen:
Reference is made to Section 2.3 of the above-referenced agreement.
All capitalized terms not otherwise defined in this letter shall have the
meaning set forth in the Services Agreement.
In accordance with Section 2.3 of the Services Agreement, we hereby
notify you that CSG has obtained at its sole cost and expense all rights
necessary for FDT to access, operate (at or from any location where FDT will
provide the FDT Services), and modify the CSG-Vendor Software to provide the FDT
Services pursuant to this Services Agreement.
Very truly yours,
[NAME TO BE INSERTED]
Schedule 2.3A -- Page 1
SCHEDULE 2.9
OPERATING PROCEDURES
--------------------
ACCOUNT MANAGEMENT
------------------
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Act as primary client contact between CSG and FDT.
. Provide quality control on Performance Criteria and key indicators.
. Participate in ongoing negotiation of Performance Criteria and key
indicators.
. Provide status and statistical reporting to help ensure Services Agreement
compliance
. Conduct regular quality of service review meetings.
. Take part in senior-level discussions to help ensure technology concerns are
closely linked to business decisions.
. Identify open issues and future plans through ongoing discussions with
client management personnel.
.. Coordinate project management efforts with technical personnel and client
management to determine that the proper balance between client priorities and
FDT resources are adequately utilized.
. Ensure coordination and consistency of FDT Data Center policies and
performance.
. Participate and represent client in change control planning and meetings.
. Participate and represent client in IPL control planning and meetings.
. Ensure FDT adherence to established change control and problem management
methodologies for application changes.
. Ensure follow-up on client issues is completed.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Coordinate FDT Data Center activity through account manager.
. Ensure FDT is aware of all data processing /telecommunications implemented
by CSG affecting production batch, onlines and network.
. Adhere to established change control and problem management methodologies for
application changes. (INFOMAN/Development calendar)
. Provide representation for change control and
. problem management planning meetings.
. Communicate changes to business that may require alteration of Performance
Criteria and key indicators.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 1
OPERATIONS AUTOMATION
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Investigate the possible elimination of all manual computer operations
intervention.
. Coordinate implementation of new operator automation procedures between all
affected departments.
. Maintain operation automation software in a dynamic environment.
. Work issues pertaining to Performance Criteria using operator automation
tools where applicable.
. Develop automatic controls around the transmission environment that would
escalate lateness or problem situations.
. Propose the appropriate course of action for research, development,
implementation and problem resolution of operator automation issues.
. Review and resolve any problems with automated procedures.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Create change record in INFOMAN to request specific automation changes or
enhancements.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 2
CAPACITY PLANNING
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Provide quarterly capacity plan
. Gather resource usage for existing applications from SMF, RMF, NETVIEW, DASD
monitoring software and tape.
. Identify how resources may grow.
. Apply resource usage and estimate CPU, DASD, Tape, FDT network components
or other resources from business unit assumptions.
. Estimate total resources required (CPU, DASD, and Tape).
. Monitor and provide reports for trends in workloads. Recommend trending
for workloads that do not have a specific estimate.
. Summarize capacity plan by customer and seek approval from customer's
management.
. Present consolidated customer plans to FDT management.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Application capacity planner must provide information one month before end
of each quarter to include information in capacity plan.
. Document dates of major software implementations.
. Document all assumptions which include how resource utilization will grow
for identified areas.
. Provide monthly business units growth.
. Approve FDT Data Center capacity plan.
. Create change record in INFOMAN to request specific changes or enhancements.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 3
CICS ON LINE SOFTWARE
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. CICS installation, customization, tuning, application of PTFs, table
maintenance.
. Support CICS disaster recovery.
. Build new CICS regions as requested.
. Design and implement CICS direction/workload analysis.
. Monitor all production CICS regions and note exceptions.
. Provide debugging and problem resolution assistance for application
programming staff when requested.
. Tech Services will research all region abends.
. Tech Services will assist with all test, QA and acceptance test storage
violations upon request.
. Tech Services will research all production storage violations.
. Tech Services will research host response in production issues.
. Tech Services will assist with transaction abends upon request.
. Tech Services will research all exceptions to Performance Criteria.
. Participate in department education practices and provide workshops on
materials and information obtained. (In-house, IBM external and vendor
supplied).
. Evaluate new products.
. Apply maintenance to all vendor products as per software support list
(exceptions/additions to all support are listed).
. Run traces for troubleshooting application problems.
. Data set contents (dumps) cleanup/copy.
. Create and maintain documentation within the CICS team.
. Create documentation to educate the technical services staff.
. Create documentation within INFOMAN for problem understanding and future
tracking.
. Maintain accurate software inventory listing.
. Maintain software at vendor's supported releases.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Applications (or Q/A) is responsible for its loadlibs: cleanup old versions,
sizing, compression, backups.
. Each application group is responsible for completing the correct paperwork
for normal table maintenance along with the correct parameters for the usage
of the table entry (i.e., CICS region/notification of entries that will have
abnormally high usage).
. Each application group is responsible for identifying correctly the
requirements for new CICS regions when requesting the same, including, region
size, table entries, customization, etc.
. CSG should contact Applications as the first point of contact for
transaction ASRA (s) and Abends.
. CSG should contact Applications as the first point of contact for Short on
Storage conditions.
. CSG should contact Applications immediately for storage violations along
with FDT Tech Services and both groups will investigate the dumps.
. Interest Protsym maintenance, if any.
. Evaluate host response issues that may be caused by application issues in
production regions.
. Use supplied monitoring tools to report on and analyze applications.
. All TEAM 35 Software.
. Recovery/synchronization of all on-line application data sets at DR.
. AT&T Global Network Services Network: assignment of valid LU names that
follow auto-install standards.
. Adhere to established change control methodologies for applications changes
(INFO/MAN and Develop Calendar).
. Create documentation within INFOMAN for problem understanding and future
tracking.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 4
DASD
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
DASD Capacity Planning
- --------------------------------------------------------------------------------
1. Review the forecast provided by CSG and determine hardware requirements.
a. Analyze current DASD availability.
b. If necessary, outline increased DASD to be purchased.
c. Develop a proposal and distribute to CSG and conduct a formal review.
2 Execute the approved proposal.
a. Order and install DASD.
b. Initialize and configure DASD.
- --------------------------------------------------------------------------------
File Monitoring/Maintenance:
- ----------------------------
1. Provide reporting to assist CSG with file maintenance and monitoring.
Review and discuss with CSG changes necessary to enhance performance or
alleviate problems and implement decided plan for change.
2. Allocate production VSAM, BDAM files as requested by CSG, determine sizing
and placement from attributes in request.
3. Implement and maintain software that manages DASD at the dataset and pool
level. Review with CSG changes necessary for problem resolution, enhancements,
conversions or growth and implement decided plan for change.
4. Monitor all production batch and online files for extents daily and make
changes to alleviate any space problems.
5. Monitor for High RBA.
- --------------------------------------------------------------------------------
Monitor DASD Usage:
- -------------------
1. Review DASD pools for performance and sizing, discuss suggested changes
with CSG and implement decided plan for change.
2. Research and recommend software packages.
3. Monitor freespace and CI/CA splits.
- --------------------------------------------------------------------------------
Production Support:
- -------------------
1. Provide first level oncall support for DASD and storage software issues.
2. Perform weekly library compression and defrag routines, determining the
applicable candidates.
3. Provide support on restore/recall problems.
4. Review and resolve any problems with DASD procedures.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
DASD Capacity Planning:
- -----------------------
1. Project quarterly DASD requirement forecasts with changes and refinements
noted.
a. Develop requirements for new and existing projects and special
projects.
2. Distribute forecast to FDT and conduct formal review.
3. Review the proposal provided by FDT and obtain the appropriate approvals.
- --------------------------------------------------------------------------------
File Monitoring/Maintenance:
- ----------------------------
1. Monitor GDG bases and sequential files for allocation, sizing, and
attributes to enhance performance and prevent problems. Initiate review with
FDT to discuss recommended changes and determine implementation plan.
2. Provide change control or form to FDT with necessary specifications for
production VSAM and BDAM files.
3. Allocate and size production GDG bases and sequential files.
4. Implement and maintain daily cleanup jobs on test, work and GDG volumes.
5. Review extent reports.
6. Review and monitor High RBA reports.
- --------------------------------------------------------------------------------
Monitor DASD Usage:
- -------------------
1. Review suggestions with FDT to determine final resolution to necessary
changes.
2. Review and Monitor BDAM files.
3. Monitor freespace
- --------------------------------------------------------------------------------
Production Support:
- -------------------
1. Provide first level support for applications issues.
2. Review suggestions with FDT to determine final resolution to necessary
changes.
3. CMA spool, BUNDL(RMS) administration.
4. Create change records in INFOMAN to request specific changes for
enhancements.
5. Review and resolve any problems.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 5
DATA NETWORK SERVICES
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Place orders with telephone companies for data circuits as required.
. Maintain network availability for all client data connections.
. Provide monthly dial back up line testing for all circuits having these
features.
. Perform monthly data line billing review and audits. Approval of all
data communications data line invoices.
. Order, test and install all data communications hardware associated with
client orders.
. Administration and monitoring of all network management systems for clients.
This includes Racal NMS400 system used in the network control center.
. Provide 24X7 NCC second level support for all clients.
. Maintain complete inventory tracking and record keeping for all network
hardware and systems.
. Perform all required disaster recovery testing for each client as directed.
. Enter appropriate change control records.
. Review/approve change control records.
. Develop and distribute all problem report and network performance
information used to produce client Performance Criteria statistics.
. Joint responsibility with network software group for circuit loading and
network capacity planning.
. Represent Telecommunications in all scheduled and required client
performance/status meetings.
. Vendor management of data network service providers which terminate at
Millennium.
. Telephone company service escalation's at all levels.
. Provide client quotes for pricing of new data lines and/or other network
services.
. Create back up diskettes for CSG sub-client 3174/3274 controllers when
requested.
. Second level support for protocol converter troubles and configurations as
required.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Submit telecommunications service changes/requests for all new
installations, changes, deletions or information regarding data network services
and price quotes.
. Place orders with telephone companies for data circuits as required.
. Provide internal local security and access to installed data communications
equipment in specified secured areas.
. Install dial back up analog lines at remote customer locations when required.
. Purchase hardware such as modems and csu/dsu's when not provided by FDT.
. Physically replace failed modems and communications equipment at remote sites
which are CSG owned
. Provide third level support for all clients.
. Assist FDT personnel as needed in the local troubleshooting CSG provided
communications equipment. i.e. modems, sharing devices.
. Arrange for any internal wiring or connectivity as required from
telecommunications demarc to DTE equipment at client sites.
. Enter appropriate change control records.
. Third level support for protocol converter troubles and configurations as
required.
. Support new client installations and/or upgrades to existing configurations.
. Manage Racal (VSAT) and AT&T Global Network Services network account
relationships and review monthly Performance Criteria.
- --------------------------------------------------------------------------------
Example of Data Network Services Additional Services
Service provided by NCC staff or Telecomm Analyst II which requires dispatch to
customer locations.
This includes working open problem tickets and\or supporting new installations.
Schedule 2.9 -- Page 6
DISASTER RECOVERY
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Develop and maintain DR plans for initial response and recovery of the Data
Center including, Disaster Recovery Management Team, Hotsite Recovery Team,
Telecom Team, Client Services Team, Quality Services Team, Administration Team
. Maintain Hotsite contract and administer costs to business unit
. Ensure all business units have appropriate hardware to receive their
application or if such hardware is not required, have such business units
acknowledge such non-requirements.
. Coordinate and plan hotsite DR tests for CSG.
. Document the hotsite test plans, post mortem and track problem/resolution.
. Assist business units where possible with their planning efforts.
. Assist if requested, in business units' business recovery planning efforts
. Ensure offsite storage audits are performed quarterly.
. Assist business unit in their implementation of the data set tracking tool.
. Restore CSG's production environment including the database data but not the
production application data for hotsite testing
. Develop and maintain technical recovery plans: Technical support (MVS),
(CICS), Software Telecommunications, Hardware Telecommunications, Operations
support, Quality Services
. To recover the system, the following areas shall have the following
responsibilities:
. MVS: recover the operating system with the appropriate software
. DASD: provide full volume backups of System, and CSG Applications Software
volumes for CSG. Also maintain the VSAM allocation process. At time of
disaster or testing, restore the system volumes, CSG Application Software
volumes and execute the VSAM allocation process
. CICS: recover the CICS software
. Software/Hardware/ Telecom: recover the subscribed to telecom network
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Supply hotsite testing requirements in the form of goals and objectives
. Document and maintain the application recovery plan for the product
. Participate in the hotsite recovery testing by supporting the applications
and their clients
. To backup and send offsite, CSG Application Data
. Recover application data for testing and in the event of a disaster (which
includes the forward recovery of CICS.)
. If there is any additional data that CSG wants FDT to be responsible for
backing up and recovering for disaster recovery, CSG shall submit these
requirements in writing to FDT, and FDT must agree in writing to the additional
requirements.
. Develop, maintain and test its business recovery plans
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 7
HARDWARE AND FACILITIES
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Coordinate the installation and/or upgrade of the requested FDT Data Center
hardware with the vendor and all business units serviced by the FDT Data Center.
. Coordinate the installation and/or upgrade of the FDT Data Center hardware
microcode, to current and supported levels.
. Evaluate vendor hardware related to the operations of the FDT Data Center
and the business unit needs.
. Maintain a current floor plan of the FDT Data Center.
. Maintain configuration documentation related to the hardware installed in
the FDT Data Center.
. Manage and maintain the power plant which support the FDT Data Center and
will provide a configuration to support the continuous 24x7x365 operation of the
FDT Data Center businesses.
. Manage problem and change records within INFOMAN.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Determine hardware requirements and submit a formal request to FDT quarterly.
. All requests for hardware and/or facility changes require 60 days prior
written notice to FDT.
. Approve change requests on a timely basis for hardware improvements.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 8
HELP DESK
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
- -Main point of contact for CSG calls regarding online software, system software
and network related issues for CSC, SMS, TVRO, VIP and ACSR products.
- -Responsible for resolving first level data communications, hardware and
software related issues.
- -Responsible for performing hardware dispatch and follow-up.
- -Responsible for coordinating FDT Data Center resources to resolve second level
and higher online software, system software and network related issues.
- -Responsible for notifying CSG resources and assisting as required/requested
to resolve second level application software, Addressability, ACSR and new
customer installation related issues.
- -Responsible for providing critical situation notifications to CSG management.
Notifications to be performed on a 7x24 basis.
- -Responsible for providing 30 minutes status notifications throughout the life
of all critical situations (life of problem means the time the CSC is aware of
a critical problem until the impact to client has ceased). This notification is
performed on a 7x24 basis.
- -Responsible for providing sensitive account problem notifications to CSG
management.
- -Responsible for providing monthly ACD statistical reports showing daily calls
offered, calls answered and average speed of answer.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
- -Main point of contact for all external customer calls regarding online
software, system software, network related issues, and all CSG application
software issues.
- -Responsible for coordinating and resolving new customer installation issues.
- -Responsible for coordinating and resolving first, second and higher level
application software, addressability and other external customer interfaces.
- -Responsible for coordinating and resolving CSG network related issues.
- -Responsible for escalating issues with the FDT processing platform to the FDT
help desk.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 9
MEDIA SERVICES
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Responsible for the creation of microfiche and distributing the same to CSG
and its customer base.
. Responsible for mailing out all CSG customer CAD0440/CBD0440 selects. (Tape,
diskettes and cartridges)
. Responsible for all media conversion (Tape to diskette)
. Responsible for processing/distributing special tape requests.
. Responsible for labeling and entering into Roscoe all conversion tapes
received from the customer.
. Responsible for providing monthly Media statistical reports showing volumes
processed, distributed and accuracy.
. Review and resolve any problems with Media processes.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Responsible for providing update/current distribution list for all
microfiche and special tape mailings 14 days prior to implementation
. Main point of contact for all CSG external customer calls and
questions regarding inquiries/problems with distributed microfiche,
conversion, CDROM, and tapes.
. Responsible for coordinating and implementing all customer conversions.
. Responsible for approving change requests.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 10
MVS SYSTEMS SOFTWARE
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Install, maintain, customize and support all mainframe operating systems and
associated program products.
. Perform diagnostic and consulting services to the business unit.
. Provide product documentation for the FDT Data Center on operational aspects
of installed products.
. Investigate and recommend new system software.
. Maintain accurate software inventory listing.
. Maintain software at vendor's supported releases.
. Participate in INFO management procedures to assist in problem tracking and
documentation.
. Adhere to established change control methodologies for changes (INFO/MAN and
Develop Calendar).
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Request product trials and utilize product request process.
. Assist in testing of new releases and upgrades of all software.
. Support administration of third party software as agreed.
. Adhere to established change control methodologies for applications changes
(INFO/MAN and Develop Calendar).
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 11
NETWORK SOFTWARE
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Maintain high network availability/stability.
. Perform Network customization, monitoring and tuning.
. Install, customize and maintain network and network related software
products.
. Problem determination and resolution of network and network related
software product issues.
. Install, customize and maintain transmission software products.
. Problem determination and resolution of transmission software product issues.
. Assist client with client and sub-client transmission software/hardware
installation and support issues.
. Assist in installation and support of network hardware components (including
3745, CIP, SPC, Netlink solutions).
. Maintain accurate software inventory listing.
. Perform Network disaster recovery planning and support.
. Design and implement network direction/workload analysis.
. Provide consulting services for software product acquisition and evaluation.
. Provide consulting services for network planning and design.
. Participate in the monitoring, tuning, capacity planning and problem
determination/resolution issues with external connected networks and VAN
providers.
. Provide debugging and problem resolution assistance for client
representatives when requested.
. Assist with network connectivity and access issues.
. Run traces to assist in troubleshooting network and application issues.
. Research exceptions to Performance Criteria.
. Create and maintain network documentation to assist the technical services
and support staffs in troubleshooting and providing client service.
. Participate in interdepartmental education and provide seminars on monitoring
and first level debugging procedures.
. Provide available network performance and availability reports as requested.
. Participate in INFO management procedures to assist in problem tracking and
in change control tracking/documentation.
. Provide Network capacity analysis on a monthly basis based on input from CSG.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Determine Network software requirements and submit formal requests to FDT
staff.
. Test and evaluate software and network installations to insure requirements
are satisfied.
. Participate with FDT staff in monitoring network resources.
. Use monitoring tools to report on and analyze network resources.
. Provide feedback to assist in customization and tuning efforts.
. Interface with and provide first level troubleshooting for sub clients.
. Assist sub clients with transmission software selection, installation and
support.
. Primary interface with telecommunications access providers on network
definitions, problem determination and resolution.
. Primary support for client connections to SP2.
. Provide forecasts to assist in Network capacity analysis.
. Adhere to established INFO management procedures for problem notification
and tracking of network, transmission and related issues.
. Adhere to established INFO management change control procedures in addition
to the development calendar for network, transmission and related change
implementations.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 12
STANDARDS
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
Standards
Co-maintain data processing standards by:
. Submitting additions, changes and deletes through established FDT procedures.
. Preparing and distributing an agenda for the monthly Standards Committee
meeting, consisting of all proposals received by Quality Services by the monthly
cutoff date.
. Chair the Standards Committee meeting.
. Quality Services will publish, either in hardcopy format or online format,
using the BookManager product, updates approved by the Standards Committee.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
Standards
Co-maintain data processing standards by:
. Submitting additions, changes and deletes through established FDT procedures.
. Attend monthly Standards meetings
. support any proposals submitted to the committee
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 13
CHANGE MANAGEMENT
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Provide Standard INFOMAN Support.
. Provide Standard Reports to support scheduled meetings.
. All changes are opened on FDT's INFOMAN System.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Submit all request for services through INFOMAN for all FDT Data Center
Activities, including:
System Software (MVS, CICS)
Hardware
Network Requests
Operations Requests
Security
Storage Management
Media Requests
Capacity
Performance
Network (VTAM) Requests
Installation of New System Products
INFOMAN Panel Change Requests
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 14
INFOMAN STANDARD SUPPORT PROCESSES
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
Administrative Functions
. Set up userid by specific privilege classes within business unit controls.
. Store employee data for interested party access.
Problem Tracking
. Collection of production identified job abend data.
. Log problems regarding end users that appear to be caused by FDT support
groups:
Systems area
Security
Operations
INFOMAN
DASD management
Capacity management
performance management
Change Tracking
. Allow logging of request for service from each business unit to support
areas of FDT:
Systems' areas
Security
Operations
INFOMAN
DASD management
Capacity management
Performance management
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
Administrative Functions
. Request changes to userid by specific privilege classes for problem record
administration and for approvers on change records.
Problem Tracking
. Collection of production identified job abend data.
. Review and closure of problem records assigned to CSG application areas.
. Participation in Problem Review meetings.
Change Tracking
. Create and approve change requests for service from FDT support areas.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 15
MAINFRAME CONSOLE OPERATIONS
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
. Monitor system tasks
. Monitor system performance
. Monitor and adjust cycle progress based upon key indicator jobs defined by
CSG
. Notify FDT management and primary business unit contact of problems
impacting Performance Criteria and key indicator jobs
. Monitor system hardware
. Monitor computer room environmentals
. Track and act upon approved changes assigned to operations including IPL's
. Process approved special requests
. Perform system level control functions as required
. Process batch cycle as defined in CA-7 and notify cycle support of
discrepancies/problems identified in the process
. Provide 24x7 console coverage
. Monitor CAD1 transmissions during off hours
. Perform off hour job restarts based on CSG provided documentation or verbal
instructions from cycle support groups
. Perform CA7 scheduling for non-application related jobs
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Maintain list of unique business unit system tasks to be monitored
. Maintain list of key indicator jobs and latest completion time without
impacting Performance Criteria
. Maintain list of contacts and phone numbers
. Maintain Performance Criteria and key indicator expectations via account
manager
. Maintain escalation and notification procedures
. Maintain job restart documentation and procedures
. Provide operations with cycle run instructions
. Perform all CA7 scheduling functions for application related jobs
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 16
PERFORMANCE
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
PERFORMANCE
. Provide standard reports that identify changes in workloads.
. Monitor reports to ensure Performance Criteria and key indicators are met,
and recognize workload variances.
. Identify application/systems tuning opportunities.
. Provide manpower for systems tuning when Performance Criteria and key
indicators are not being met.
. Assist in trouble shooting for host response issues.
. Provide input to problem records and implement changes as requested.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
. Complete application design and maintenance.
. Identify application tuning opportunities.
. Implement application tuning changes.
. Identify business elements for Performance Criteria and key indicators
. Provide manpower for application tuning when Performance Criteria and key
indicators are not being met.
. Adhere to established change control methodologies for applications changes
(INFO/MAN and Develop Calendar).
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 17
PROBLEM MANAGEMENT
- --------------------------------------------------------------------------------
FDT
- --------------------------------------------------------------------------------
All problems are opened on FDT's Infoman system by FDT or CSG personnel.
- --------------------------------------------------------------------------------
FDT will respond to, update and resolve any records assigned to FDT Data Center
departments.
- --------------------------------------------------------------------------------
Performance Criteria exceptions: FDT will compile exception information for
Performance Criteria records. FDT and CSG will negotiate accountability if
necessary.
- --------------------------------------------------------------------------------
FDT will provide scheduled and adhoc reporting from data on the FDT Infoman
database.
- --------------------------------------------------------------------------------
FDT Problem Management Department will provide the account manager with problem
detail information from the Infoman database. The account manager will
provide CSG with any requested summaries, memos, post-mortems, etc.
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
CSG
- --------------------------------------------------------------------------------
All problems are opened on FDT's Infoman system by FDT or CSG personnel.
- --------------------------------------------------------------------------------
CSG will respond to, update and resolve any records assigned to CSG departments.
- --------------------------------------------------------------------------------
CSG will ensure that any Performance Criteria records assigned to them will
contain accurate resolution and duration information.
- --------------------------------------------------------------------------------
CSG will have access to the FDT Infoman database for data retrieval, reporting,
etc.
- --------------------------------------------------------------------------------
CSG will provide problem summary information whenever the recipient is a CSG
client.
- --------------------------------------------------------------------------------
Schedule 2.9 -- Page 18
PRODUCTION SCHEDULING
- -------------------------------------------------------------------------------
FDT
- -------------------------------------------------------------------------------
. Maintain and follow problem flow via INFOMAN and escalate per problem
escalation procedures.
. Schedule and implement production change, including new business
acquisitions.
. Support operations in maintaining and verifying production processing.
. Support operations/tape library in maintaining TMS batch processing.
. Document departmental procedures
. Maintain CA-7 automated scheduler jobs and parameters for system level and
operations processing.
. Provide abend restart functions where requested.
. Document and escalate processing problems according to escalation procedures.
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
CSG
- -------------------------------------------------------------------------------
. Add, delete and update jobs in CA-7 scheduler.
. Add, delete and update all scheduling parameters with the exception of the
security macro.
. Create change record in INFOMAN to request adds/deletes to security macro
. Provide restart services for Cable processing.
- -------------------------------------------------------------------------------
Schedule 2.9 -- Page 19
DATA SECURITY
- -------------------------------------------------------------------------------
FDT
- -------------------------------------------------------------------------------
. Upgrade or install fixes to the RACF* software. (*)
. Maintain RACF* databases.
. Install/maintain external security interfaces between RACF and other
software.
. Maintain internal security for other software, such as:
. CA7 (*)
. NETVIEW (*)
. INFOMAN (*)
. ROSCOE
. QMF (*)
. VMANCSG
. NETSPY
. NDM
. TSO.
. Reset passwords, suspend or resume userids for FDT personnel.
. Maintain RACF* userids: create, modify, delete.
. Reset passwords and/or resume userids for CSG clients and personnel on RACF*
. Maintain CSG client and personnel on RACF.*
. Maintain DSN/RESOURCE access rules under RACF.*
. Delete datasets/aliases when user id are deleted.
. SDSF system access
. Interface with CSG data security administrator.
. Respond to audits with respect to FDT responsibilities.
* NOTE: RACF implementation is scheduled for production on SY2 and VIPA in
second quarter 2000
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
CSG
- -------------------------------------------------------------------------------
. Maintain internal security of other products: RMS/ESF (BUNDLE).
. RACF* for RMS/ESF (clients only): create, modify, delete.
. Respond to audits with respect to CSG responsibilities.
. Reset passwords and/or resume userids for CSG clients and personnel on RACF*.
. Administer all Team 35 Software security.
Schedule 2.9 -- Page 20
TAPE OPERATIONS
- -------------------------------------------------------------------------------
FDT
- -------------------------------------------------------------------------------
. Monitor all external tape drives for mount activity. sent offsite.
. Setup, maintain and support tape vault patterns offsite disaster recovery
activities.
. Pull all offsite backup tapes from offsite storage
. Refile all returning backup tapes from offsite storage.
. Refile tapes manually loaded (round reel and cartridge). to RDS file.
. Refile all tapes ejected from the tape silo's throughout the day.
. Enter scratch tapes, cleaning cartridges and requested input tapes into the
tape silo's
. Initialize new tapes both round reel and cartridge (inhouse and oneway
tapes).
. Clean and/or replace broken or damaged tapes with I/O errors for inhouse and
microfiche.
. Retrieve and deliver all microfiche and Media Support tape requests for CSG.
. Publish monthly reports for tape utilization both automated and manual.
. Monitor, clean and resolve tape drive and silo problems.
. Provide 24 x 7 tape coverage for CSG.
. Analyze daily tape operations for possible improvements.
. Perform updates to TMS (i.e. extend and/or expire tapes).
. Resolve problem tickets involving tape library and tape operations.
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
CSG
- -------------------------------------------------------------------------------
. Maintain master document of what application files are sent offsite.
. Provide written documentation when requesting offsite disaster recovery tape
vaulting.
. Maintain a master list of retention periods for all tapes created using RDS
(Retention DataSet).
. Provide written documentation when requesting changes to RDS file.
. Use tape file stacking whenever possible.
. Minimize tape drive allocation during job processing.
. Migrate small datasets to disk whenever possible.
. Provide change requests for modifying tape activities.
- -------------------------------------------------------------------------------
Schedule 2.9 -- Page 21
SCHEDULE 2.10
CSG BATCH JOB TARGETS
---------------------
See attached listing. All times listed are Mountain Time.
Schedule 2.10 - Page 1
Critical path completion time means the end time of CAD0350, which as of the
Effective Date, completes at approximately 05:30.
- -----------------------------------------------------------------------------------------------------------------------------------
DESCRIPTION DEFINITION TARGET
- -----------------------------------------------------------------------------------------------------------------------------------
1. Online System Updated: CCS CAD0139, Cycle A; CBD0139, Cycle B Completed by 04:15
Cycle A: CAE9000* to CAD0139 and/or Cycle B:
/or Cycle B: CBE9000* to CBD0139 to be completed
within a 1 hour outage M-F; Cycle A: CAE9000* to
CAD0139; Cycle B: CBE9000* to CBD0139 to be
completed within 2 hour outage Sat/Sun.
Extended IPLs are the exception.
- -----------------------------------------------------------------------------------------------------------------------------------
2. Online System Updated: SMS VID0139 Completed by 04:30
- -----------------------------------------------------------------------------------------------------------------------------------
3. File Availability: CCS This covers the availability of All CCS files available 23 hours a day, from
production files for CCS. 04:30 to 03:30, 98.2% of the total monthly hours.
File availability is measured at the completion of
CAD0139/CBD0139 and will encompass downtime of
CICS and the operating system.
- -----------------------------------------------------------------------------------------------------------------------------------
4. Daily Reports Sequence (CADSEQ11/CBDSEQ11), house and In the print queue by 04:30
work order (CADHWRK1/CBDHWRK1) and
converter (CADCPMD1/CBDPMD1) reports
available for printing at customer's
location.
- -----------------------------------------------------------------------------------------------------------------------------------
5. Work orders Cycle A: CAEWPT2; Cycle B: CBEWTP2 Completed by 02:00
- -----------------------------------------------------------------------------------------------------------------------------------
6. WPT Transactions Cycle A: CAEWPTIB, CAEWPTIC, CAEWPTID Completed by 1-1/4 hours after scheduled
beginning time. Scheduled beginning time is
Cycle B: CBEWPT1B, CBEWT1D 05:30, 09:00, 12:00, 14:00, and 17:00
- -----------------------------------------------------------------------------------------------------------------------------------
7. Weekly Reports CAW7000 CAW7000 completed by 18:00 on Saturday
CBW7000 CBW7000 completed by 18:00 on Saturday
- -----------------------------------------------------------------------------------------------------------------------------------
Schedule 2.10 - Page 1
- -----------------------------------------------------------------------------------------------------------------------------------
DESCRIPTION DEFINITION TARGET
- -----------------------------------------------------------------------------------------------------------------------------------
8. Monthly Financial Reports A. CAM7031 and CBM7031 A. Completed by 18:00 on the 22nd of the month.
B. Financial Tapes B. Tapes mailed within 48 hours after
creation, 99.9% of the time.
- -----------------------------------------------------------------------------------------------------------------------------------
9. Monthly Statistics Reports Completes the following statistics reports: CAM7062 and CBM7062 completed by 19:00 on the
CPMM0004, CPRM0006, CPMM308, CAM7062 23rd of the month.
and CBM7062.
- -----------------------------------------------------------------------------------------------------------------------------------
10. Online Statements - CAD0350, Cycle A;CBD0350, Cycle B Completed by 05:30
Information Available
- -----------------------------------------------------------------------------------------------------------------------------------
11. Statements Available to the CAD0332, CAD0336, Cycle A; Completed by 07:30
CSG Production Facility CBD0332, CBD0336, Cycle B
(Legacy & ESP)
- -----------------------------------------------------------------------------------------------------------------------------------
12. Daily Vantage Cycle Extracts UL04VEND Completed by 04:00
- -----------------------------------------------------------------------------------------------------------------------------------
Schedule 2.10 - Page 2
SCHEDULE 2.11
DISASTER RECOVERY PLAN
----------------------
2.11.1 Data Processing.
If FDT declares the existence of a complete, unplanned interruption or
inaccessibility to the FDT Data Center used to provide the FDT
Services (a "Declared Disaster"), FDT shall make arrangements for the
resumption and continuation of vital data processing services to CSG
(the "Plan"). The resumption and continuation of vital data processing
services shall be provided at the Comdisco Recovery Center in North
Bergen, New Jersey, using off-site back-up copies of critical
application systems data sets in accordance with and subject to the
terms of governing contracts. Vital services shall include those data
processing services which are necessary for the survival of the
business and where there would be a substantial cost or expense
associated with the loss of the data processing services for which
there is no satisfactory backup procedure, and for which an outage
cannot be tolerated for more than forty-eight (48) consecutive hours.
The vital data processing services to CSG shall be made available by
means of communication between North Bergen, New Jersey, and selected
terminals in FDT's current network. The capacity of the Comdisco
facility currently has the capacity to enable FDT to run vital data
processing services for CSG for up to six (6) weeks and for a
"Coldsite" facility for up to six (6) months.
In the event of a Declared Disaster, FDT's Disaster Recovery
Management Team (DRMT) shall immediately assemble and determine
whether to establish processing at the Comdisco site. In the event
that it is determined that vital services can be resumed within forty-
eight (48) consecutive hours after FDT announces a Declared Disaster,
the DRMT will direct the resumption of such vital services, and will
not initiate the transfer of processing to Comdisco. If it is
determined that vital services cannot be resumed within forty-eight
(48) consecutive hours after FDT announced the Declared Disaster, the
DRMT shall immediately begin the implementation of the Plan, including
the initiating of procedures for the declaration of disasters under
applicable disaster recovery contracts and the establishment of
processing at the disaster recovery site in accordance herewith. FDT
shall recover the Systems Software and make it available to CSG within
18 hours after a Declared Disaster. As soon as processing is
established at the disaster recovery site, a determination will be
made as to whether additional equipment will be needed at the North
Bergen site to adequately handle longer term load requirements. Extra
data storage devices, tape drives, communication gear, and even
central processing mainframes (CPU's) can be acquired and installed in
a matter of hours or days to handle the anticipated load during a
protracted remote-processing period.
Operation of the Comdisco remote facility will be handled entirety by
FDT personnel. A Disaster Recovery Management Team (DRMT), composed of
management in each of six (6) functional areas, will direct travel to
North Bergen and to Denver Business Recovery Center, their staff at
the earliest opportunity to set-up the normal FDT Data Center
environment. The Hotsite Restoration Team (HRT), will then operate the
Comdisco data center for approximately the first forty-eight (48)
hours and be relived by a second wave of FDT personnel who will take
over and run the data center. The HRT and CSG conduct an annual
disaster recovery test.
Schedule 2.11 - Page 1
Listed below is a summary of actions contemplated by the Plan:
Operations Manager contacts the Executive Vice President of FDT
Data Center Operations that a potential disaster has occurred.
The EVP will contact all direct reports and the Disaster
Recovery Coordinator.
The DRM Team will perform a damage assessment and report a
recommendation.
If the recommendation is to declare a Disaster, the EVP must
contact the EVP of ISD for approval.
Declare a Declared Disaster by contacting the Hotsite and off-
site vendors.
Notify and mobilize teams to appropriate locations.
Reload system at Hotsite by restoring system software and
customer data.
Activate back-up telecommunications lines and make necessary
hardware/software connections.
Activate CICS regions and perform required operational
functions.
If necessary, prepare to use Coldsite if outage is greater than
six (6) weeks.
Order, install and test hardware at Coldsite.
Migrate FDT Data Center to Coldsite.
Rebuild FDT Data Center by ordering, installing and testing
hardware at such location.
Migrate data center to FDT Data Center.
Write management summary.
During the Term, FDT shall provide CSG with additional information
concerning the Plan as may be reasonably required in writing by CSG,
and which may require prior approval of Comdisco. FDT reserves the
right to change the Plan from time-to-time during the Term, provided
that any such change shall not degrade the quality of the Plan in any
manner which has a material, adverse impact on the data processing
services provided hereunder.
Notwithstanding the foregoing, during the Term, CSG may instruct FDT
to initiate the processes set forth in the Plan that occur prior to
the declaration of a Declared Disaster for CSG processing only if the
operating system incurs an outage greater than four (4) hours.
Notwithstanding the foregoing, CSG may also instruct FDT to declare a
Declared Disaster for CSG processing only if the operating system
incurs an outage greater than twelve (12) hours. If CSG instructs FDT
to declare a Declared Disaster, CSG shall pay to FDT FDT's insurance
deductible relating to such Declared Disaster (not to exceed
Schedule 2.11 - Page 2
$50,000 per instruction), provided, that if FDT subsequently makes a
Declared Disaster for multiple clients, such deductible shall not be
the responsibility of CSG.
During the Term, CSG shall provide FDT with ninety (90) days advance
written notice of changes required by CSG relating to the hardware and
network to be used in connection with a Declared Disaster so that FDT
may coordinate such changes with Comdisco.
Schedule 2.11 - Page 3
SCHEDULE 2.13
PERFORMANCE CRITERIA
--------------------
See attached list. All times listed are Mountain Time.
Schedule 2.13 - Page 1
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
FDT has no control or responsibility of how Application Software and FDT
Software uses the environment. Application Software, FDT Software, hardware at
client sites, client provided networks and hardware, use of DB2, CICS
transactions and batch scheduling is the responsibility of CSG.
CATEGORY DEFINITION PERFORMANCE CRITERIA REPORTED BY MEASUREMENT
- ---------------------------------------------------------------------------------------------------------------------------------
1. Operating System This covers the host The operating system Data Center Report daily and
Availability computer hardware and will be available detail exceptions
system's software 24 hours a day, (***)% (Operations) monthly.
of the time, excluding
scheduled downtime.
-Maintenance window:
(02:30-04:00)
-1 FDT initiated IPL
per month (Hardware/Software)
(12 annually)
-1 FDT Quarterly extended
IPL outage (02:30-06:30)
with 30 day prior notification
(4 annually)
-2 FDT alternate IPL's to be
coordinated with CSG
(Hardware/Software)
(2 annually)
-IPL's required for CSG
application will be additional.
-Non IPL weekends- FDT/CSG will
mutually agree upon changes to
be implemented, and which will
include install timeframes
outside the 02:30-04:00 Sunday
window.
- -----------------------------------------------------------------------------------------------------------------------------------
Schedule 2.13 - Page 1
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
CATEGORY DEFINITION PERFORMANCE CRITERIA REPORTED BY MEASUREMENT
- ---------------------------------------------------------------------------------------------------------------------------------
2. CICS Availability This covers The online regions will be Data Center Report daily and
availability to all available 24 hours per day, detail exceptions
production online (***)% of the time, (Operations) monthly
regions excluding scheduled downtime.
-CICS regions are cycled
nightly with batch jobs
Cycle A, CAD0127; Cycle B,
CBD0127, -A minimum of 15
minutes will be assessed
upon any unscheduled region
cycle
*CSG must identify
unscheduled CICS recycle
timeline.
- -----------------------------------------------------------------------------------------------------------------------------------
3. Host Response Time Processing time for Average (***) seconds during Data Center Report and detail
task by the CPU. each 15 minute interval (an (Capacity Planning) exceptions monthly.
Measure the host "Interval") from 06:00 to
response time for 18:00 Monday through Saturday,
production CICS it being understood that FDT
regions. Excluding shall be permitted (***)
DB2. Intervals per calendar month
to exceed this Performance
Criteria, calculated as
follows:
(***) or more Intervals
exceeding an average of (***)
seconds shall be deemed to be
1 violation of this Performance
Criteria, provided that each
such Interval violation
exceeding an average of (***)
seconds relates to the same
issue.
-if an issue arises that
causes an Interval to
exceed an average of (***)
seconds, and FDT creates a
remedy for such issue, CSG
and FDT shall confer promptly
regarding the implementation
of such remedy. If CSG does
not permit FDT to implement
the remedy, any subsequent
Interval that exceeds an
average of
- -----------------------------------------------------------------------------------------------------------------------------------
Schedule 2.13 - Page 2
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
CATEGORY DEFINITION PERFORMANCE CRITERIA REPORTED BY MEASUREMENT
- ---------------------------------------------------------------------------------------------------------------------------------
(***) seconds as a result
of FDT not being permitted
to implement such remedy shall
not be deemed to be a
violation of this Performance
Criteria.
- if one or more Intervals
fails to meet this Performance
Criteria due to the way in
which CSG conducts its
business, such failures shall
not be deemed to be a violation
of this Performance Criteria.
- ---------------------------------------------------------------------------------------------------------------------------------
4. User Response Time Measure the user (***) seconds for the Data Center Report and detail
for Direct Connect response time (host 95th percentile. (Capacity exceptions monthly
Clients +network) for clients Planning)
directly attached to
the FDT host.
- ---------------------------------------------------------------------------------------------------------------------------------
5. Network Uptime by Measure the network (***)% availability, Data Center Report and detail
Controller for Direct availability which excluding scheduled (Network) exceptions monthly.
Connect Clients includes front end downtime.
processors, modems,
and data circuits for
all controllers
directly connected to
the FDT host.
- ---------------------------------------------------------------------------------------------------------------------------------
6. Media Service Measure the (***)% of tapes and Data Center Report and detail
turnaround diskettes will be shipped Media Services) exceptions monthly
Tape/Diskette percentage of to client within 48 hours
of receipt by Media
Services.
- ---------------------------------------------------------------------------------------------------------------------------------
Schedule 2.13 - Page 3
"Confidential Treatment Requested
and the Redacted Material has been
separately filed with the Commission."
CATEGORY DEFINITION PERFORMANCE CRITERIA REPORTED BY MEASUREMENT
- ---------------------------------------------------------------------------------------------------------------------------------
Turnaround magnetic media
items that are (***)% of conversions
a. Selects and Specials received by Media will be entered into the
Services. system within 48 hours of
b. Conversions receipt by Media Services.
Exception situations will
be handled using commercially
reasonable efforts.
- ---------------------------------------------------------------------------------------------------------------------------------
7. Media Measure the a. Daily Data Center Report and detail
percentage of Media Services) exceptions monthly
Services Microfiche microfiche items (***)% of daily microfiche
Turnaround shipped to clients. mailed within 48 hours of
tape receipt by Media Services.
a. Daily
b. Weekly b. Weekly
(***)% of weekly microfiche
mailed within 72 hours of
tape receipt by Media Services.
c. Monthly
c. Monthly
(***)% of monthly microfiche
mailed within 14 days of tape
receipt by Media Services.
- ---------------------------------------------------------------------------------------------------------------------------------
Schedule 2.13 - Page 4
SCHEDULE 2.14
CONFIDENTIALITY AGREEMENT
-------------------------
See attached.
Schedule 2.14 - Page 1
CONFIDENTIALITY AGREEMENT
This Confidentiality Agreement, made this ____ day of ___________, 200__,
is by and between CSG Systems, Inc., 7887 E. Bellview Avenue, Englewood,
Colorado 80111 ("CSG"), and _______________________________ (the "Participant").
RECITALS
A. Participant desires to review an audit of CSG's electronic data
processing environment.
B. In connection with these discussions, certain confidential and
proprietary information regarding CSG may be disclosed to the Participant to
permit the review by Participant.
C. CSG desires to establish the terms under which it will disclose
certain confidential and proprietary information.
The parties agree as follows:
1. Confidential Information. Confidential Information shall mean:
(A) any data or information that is competitively sensitive
material, or secret, and not generally known to the public, including, but not
including to, an audit of FDT's electronic data processing environment for
services provided to Participant by Cable Services Group, Inc.;
(B) any scientific or technical information, design, process,
procedure, formula, or improvement that is commercially valuable and secret in
the sense that its confidentiality affords CSG a competitive advantage over its
competitors; and
(C) all confidential or proprietary concepts, documentation,
reports, data, specifications, computer software, source code, object code, flow
charts, databases, inventions, information, know-how, show-how and trade
secrets, whether or not patentable or copyrightable.
Confidential Information includes without limitation, all documents,
inventions, substances, engineering and laboratory notebooks, drawings,
diagrams, specifications, bills of material, equipment, prototypes and models,
and any other tangible manifestation of the foregoing which now exist or come
into the control or possession of the Participant.
2. Confidentiality Obligations. Except as expressly authorized by
prior written consent of CSG, the Participant shall:
(A) limit access to any Confidential Information received by it to
its employees who have a need-to-know in connection with the evaluation of the
potential or ongoing business transaction, and only for use in connection
therewith;
(B) advise its employees having access to the Confidential
Information of the proprietary nature thereof and of the obligations set forth
in this Confidentiality Agreement;
Schedule 2.14 - Page 2
(C) take appropriate action by instruction or agreement with its
employees having access to the Confidential Information to fulfill its
obligations under this Confidentiality Agreement;
(D) safeguard all Confidential Information received by it using a
reasonable degree of care, but not less than that degree of care used by the
Participant in safeguarding its own similar information or material;
(E) use all Confidential Information received by it solely for
purposes of evaluating the potential or ongoing business transactions with CSG
and for no other purpose whatsoever;
(F) not disclose any Confidential Information received by it to
third parties; and
(G) not disclose the existence of the discussions to any third
party.
Upon the request of CSG, the Participant shall surrender to CSG all
memoranda, notes, records, drawings, manuals, records, and other documents or
materials (and all copies of same) pertaining to or including the Confidential
Information. Upon the return of such materials, the Participant agrees to
certify, in writing, that all of the foregoing materials have been surrendered
to CSG.
3. Exceptions to Confidentiality. The obligations of confidentiality
and restriction on use in Section 2 shall not apply to any Confidentiality
Information that the Participant proves:
(A) was in the public domain prior to the date of this Agreement
or subsequently came into the public domain through no fault of the Participant;
(B) was lawfully received by the Participant from a third party
free of any obligation of confidence to such third party;
(C) was already in the possession of the Participant prior to
receipt thereof, directly or indirectly, from CSG;
(D) is required to be disclosed in a judicial or administrative
proceeding after all reasonable legal remedies for maintaining such information
in confidence have been exhausted including, but not limited to, giving CSG as
much advance written notice of the possibility of such disclosure as practical
so CSG may attempt to stop such disclosure or obtain a protective order
concerning such disclosure; or
(E) is subsequently and independently developed by employees,
consultants or agents of the Participant without reference to the Confidential
Information disclosed under this Agreement.
4. Rights in Confidential Information. Except as specifically provided
for herein, this Agreement does not confer any right, license, interest or title
in, to or under the Confidential Information to Participant. Except as
specifically provided for herein, no license is hereby granted to Participant,
by estoppel or otherwise under any patent, trademark, copyright, trade secret or
other proprietary rights of CSG. Title to the Confidential Information shall
remain solely in CSG.
5. Indemnity by Participant. Participant agrees to indemnify and hold
harmless CSG from and against any and all losses, claims, damages and expenses
(including, but not limited to,
Schedule 2.14 - Page 3
attorneys' and experts' fees, costs of investigation and costs of settlement)
which result from Participant's breach of this Agreement or unauthorized use or
disclosure of the Confidential Information. Participant's indemnification
obligations pursuant to the immediately preceding sentence shall include an
obligation to indemnify and hold harmless CSG from and against any and all
losses, claims, damages and expenses asserted by anyone claiming by, through or
under CSG.
6. Equitable Relief. The Participant and CSG agree that money damages
would not be a sufficient remedy for breach of the confidentiality and other
obligations of this Agreement. Accordingly, in addition to all other remedies
that either party may have, CSG shall be entitled to specific performance and
injunctive or other equitable relief as a remedy for any breach of the
confidentiality and other obligations of this Agreement. The Participant agrees
to waive any requirement for a bond in connection with any such injunctive or
other equitable relief.
7. Third Party Beneficiary. First Data Technologies, Inc. shall be the
only third party beneficiary of this Agreement.
8. Merger. This Agreement embodies the entire agreement and
understanding of the parties hereto with respect to the subject matter hereof,
and supercedes all prior and contemporaneous agreements and understanding
relative to such subject matter.
9. Governing Law. This Agreement and performance thereunder shall be
governed by the laws of the State of Nebraska, excluding its conflicts of laws
rules.
Schedule 2.14 - Page 4
IN WITNESS WHEREOF, the parties have executed this Agreement as of the
date first written above.
Participant CSG SYSTEMS, INC.
By:_____________________________ By:_____________________________
Name:___________________________ Name:___________________________
Title: _________________________ Title: _________________________
Schedule 2.14 - Page 5
SCHEDULE 2.16.1
ADDITIONAL CSG OBLIGATIONS
--------------------------
1. Applications Software; FDT Software. CSG will have responsibility
for the integrity and performance of the Applications Software and the FDT
Software and will cause the same to be maintained in accordance with the
provisions of the Services Agreement, including any special provisions in the
Operations Procedures.
2. Trained Personnel. CSG will provide appropriate training for all
new CSG employees on Software then in use by or on behalf of CSG. CSG will
notify FDT promptly of any changes in authorized users of the Software to be
operated by FDT.
3. Compatible Operating Environment. If CSG obtains any services from
a third party relating to the FDT Services, any Software provided by such third
party that will be operated by FDT must conform to, and be compatible with, the
then current operating environment in the FDT Data Center and must meet any
applicable operating standards relating to the FDT Services. In addition, CSG
shall ensure that any third party-provided services or Software will not
interfere with FDT's ability to provide the FDT Services hereunder or increase
FDT's costs associated therewith.
4. Resource Requirements. It will be CSG's responsibility to track its
production and resource requirements and to request any Additional Services
required beyond the existing FDT Services, allowing a reasonable time under the
circumstances for FDT to provide such Additional Services in accordance with the
Operations Procedures.
Schedule 2.16.1 - Page 1
SCHEDULE 6.5
DISPUTE RESOLUTION
------------------
Disputes shall be resolved as follows:
I. Informal Dispute Resolution.
(a) Upon the written request of either Party, both Parties will
appoint a designated representative who does not devote substantially all of his
or her time to performance under this Services Agreement, whose task it will be
to meet for the purpose of endeavoring to resolve such Dispute.
(b) The designated representatives shall meet as often as the
Parties reasonably deem necessary to discuss the problem in an effort to resolve
the Dispute without the necessity of any formal proceeding.
(c) Formal proceedings for the resolution of a Dispute may not be
commenced until the earlier of:
(i) the designated representatives concluding in good faith that
amicable resolution through continued negotiation of the matter does not
appear likely; or
(ii) the expiration of the 30-day period immediately following the
initial request to negotiate the Dispute;
provided, however, that this Section I of this Schedule 6.5 will not be
construed to prevent a Party from instituting formal proceedings earlier
to avoid the expiration of any applicable limitations period, to preserve
a superior position with respect to other creditors or to seek temporary
or preliminary injunctive relief pursuant to Section 6.6 of the Services
Agreement.
II. Arbitration. If the Parties are unable to resolve any Dispute as
contemplated by Section I of this Schedule 6.5 and if such Dispute is not
subject to Section 6.6.1 of the Services Agreement, then such Dispute shall be
submitted to mandatory and binding arbitration at the election of either Party
(the "Disputing Party"). Except as otherwise provided in this Section II of this
Schedule 6.5, the arbitration shall be pursuant to the Commercial Arbitration
Rules of the American Arbitration Association (the "AAA").
(a) To initiate the arbitration, the Disputing Party shall notify
the other Party in writing (the "Arbitration Demand"), which shall (i) describe
in reasonable detail the nature of the Dispute, (ii) state the amount of the
claim, (iii) specify the requested relief and (iv) name an arbitrator who (A)
has been licensed to practice law in the United States of America for at least
ten years, (B) is not then an employee or attorney of either Party or of an
Affiliate of either Party, and (c) is experienced in representing clients in
connection with data processing services and mergers and acquisitions (the
"Basic Qualifications"). Within 15 days after the other Party's receipt of the
Arbitration Demand, such other Party shall file, and serve on the Disputing
Party, a written statement (i) answering the claims set forth in the Arbitration
Demand and including any affirmative defenses of such Party, (ii) asserting any
counterclaim, which shall (A) describe in reasonable detail the nature of the
Dispute relating to the counterclaim, (B) state the amount of the counterclaim,
and (C) specify the requested relief; and (iii)
Schedule 6.5 - Page 1
naming a second arbitrator satisfying the Basic Qualifications. Promptly, but in
any event within 15 days thereafter, the two arbitrators so named will select a
third neutral arbitrator from a list provided by the AAA of potential
arbitrators who satisfy the Basic Qualifications and who have no past or present
relationships with the Parties or their counsel, except as otherwise disclosed
in writing to and approved by the Parties. The arbitration will be heard by a
panel of the three arbitrators so chosen (the "Arbitration Panel"), with the
third arbitrator so chosen serving as the chairperson of the Arbitration Panel.
All actions of the Arbitration Panel shall be by a majority vote of the
arbitrators.
(b) The arbitration hearing shall be held in such neutral location
as the Parties may mutually agree. The Arbitration Panel shall have the power
and authority to exclude evidence on grounds of prejudice, immateriality, or
redundancy, and no ruling by the Arbitration Panel rejecting evidence on any of
these grounds shall be a reason for vacating the arbitration award. The Party
bringing a particular claim or asserting an affirmative defense will have the
burden of proof with respect thereto. The arbitration proceedings and all
testimony, filings, documents and information relating to or presented during
the arbitration proceedings shall be deemed to be confidential information
subject to Section 10 of the Services Agreement. The Arbitration Panel will have
no power or authority, under the Commercial Arbitration Rules of the AAA or
otherwise, to relieve the Parties from their agreement hereunder to arbitrate or
otherwise to amend or disregard any provision of this Services Agreement,
including the provisions of this Section II of this Schedule 6.5. Subject to the
foregoing, the Arbitration Panel will have the authority to grant preliminary
and permanent injunctive relief.
(c) Should an arbitrator refuse or be unable to proceed with
arbitration proceedings as called for by this Section II of this Schedule 6.5,
the arbitrator shall be replaced by the Party who selected such arbitrator, or
if such arbitrator was selected by the two Party-appointed arbitrators, by such
two Party-appointed arbitrators selecting a new third arbitrator in accordance
with Section II(a) of this Schedule 6.5. Each such replacement arbitrator shall
satisfy the Basic Qualifications. If an arbitrator is replaced pursuant to this
Section II(c) of this Schedule 6.5 after the arbitration hearing has commenced,
then a rehearing shall take place in accordance with the provisions of this
Section II of this Schedule 6.5 and the Commercial Arbitration Rules of the AAA.
(d) Within 15 days after the closing of the arbitration hearing,
the Arbitration Panel shall prepare and distribute to the Parties a writing
setting forth the Arbitration Panel's award. The Arbitration Panel's award must
state those reasons (but only those reasons) necessary to support its award. The
award and the reasons for the award shall be deemed to be Confidential
Information subject to the confidentiality obligations of the attached Services
Agreement.
(e) The Chairman of the Arbitration Panel is instructed, directed,
and commanded to schedule promptly all discovery and other procedural steps and
otherwise to assume case management initiative and control to assure resolution
of the Dispute as expeditiously as practicable but in no event more than 365
days after the Arbitration Demand.
(f) Any award rendered by the Arbitration Panel will be final,
conclusive and binding upon the Parties and any judgement thereon may be entered
and enforced in any court of competent jurisdiction.
(g) Each Party will bear 50% of all fees, costs and expenses of
the arbitrators, and notwithstanding any law to the contrary, each Party will
bear all the fees, costs and expenses of its own attorneys, experts and
witnesses; provided, however, that in connection with any judicial proceeding to
compel arbitration pursuant to this Services Agreement or to enforce any award
rendered by the Arbitration Panel, the prevailing Party in such a proceeding
will be entitled to recover
Schedule 6.5 - Page 2
reasonable attorneys' fees and expenses incurred in connection with such
proceeding, in addition to any other relief to which it may be entitled.
(h) Prompt disposal of any Dispute is important to the Parties.
The Parties shall conduct resolution of each Dispute expeditiously and shall use
their reasonable best efforts to finally dispose of each Dispute within 365 days
or less following the Arbitration Demand.
(iii) Time is of the essence of this Schedule 6.5.
Schedule 6.5 - Page 3