Exhibit 16.1 [LETTERHEAD OF COOPERS & LYBRAND] March 31, 1997 Mr. Michael J. Sheridan Corporate Controller Genesys Telecommunications Laboratories 1155 Market Street 11th Floor San Francisco, CA 94103 Re: "Change in Independent Auditor's" paragraph for S-1 filing Dear Mr. Sheridan: We have read the wording of the "Change in Independent Auditors" paragraph for the Genesys Telecommunications Laboratories filing on Form S-1. We agree with all statements made therein with respect to Coopers & Lybrand L.L.P. in its capacity as the predecessor auditors for the Company. Please contact us if we can be of further assistance. Very truly your, /s/ Coopers & Lybrand L.L.P. Coopers & Lybrand L.L.P.