AMENDED BYLAWS                                                  EXHIBIT 3.3


                                       OF


                           GENESYS TELECOMMUNICATIONS
                                  LABORATORIES

 
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                               TABLE OF CONTENTS


 
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ARTICLE I - OFFICES                                                     1
 
ARTICLE II - SHAREHOLDERS' MEETINGS                                     1
 
     Section 1.       Annual Meetings                                   1
     Section 2.       Special Meetings                                  1
     Section 3.       Place                                             2
     Section 4.       Notice                                            2
     Section 5.       Adjourned Meetings                                3
     Section 6.       Quorum                                            3
     Section 7.       Consent to Shareholder Action                     3
     Section 8.       Waiver of Notice                                  4
     Section 9.       Voting                                            4
     Section 10.      Record Dates                                      4
     Section 11.      Cumulative Voting for Election of Directors       5
 
ARTICLE III - BOARD OF DIRECTORS                                        6
 
     Section 1.       Powers                                            6
     Section 2.       Number, Tenure and Qualifications                 6
     Section 3.       Regular Meetings                                  7
     Section 4.       Special Meetings                                  7
     Section 5.       Place of Meetings                                 7
     Section 6.       Participation by Telephone                        7
     Section 7.       Quorum                                            8
     Section 8.       Action at Meeting                                 8
     Section 9.       Waiver of Notice                                  8
     Section 10.      Action Without Meeting                            8
     Section 11.      Removal                                           9
     Section 12.      Resignations                                      9
     Section 13.      Vacancies                                         9
     Section 14.      Compensation                                     10
     Section 15.      Committees                                       10
 
ARTICLE IV - OFFICERS                                                  11
 
     Section 1.       Number and Term                                  11
     Section 2.       Inability to Act                                 11
     Section 3.       Removal and Resignation                          11
 

                                      -i-

                               TABLE OF CONTENTS
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                                  (CONTINUED) 
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     Section 4.       Vacancies                                        12
     Section 5.       Chairman of the Board                            12
     Section 6.       President                                        12
     Section 7.       Vice President                                   12
     Section 8.       Secretary                                        12
     Section 9.       Chief Financial Officer                          13
     Section 10.      Salaries                                         13
     Section 11.      Officers Holding More than One Office            13
     Section 12.      Approval of Loans to Officers                    13

ARTICLE V - MISCELLANEOUS                                              14

     Section 1.       Record Date and Closing of Stock Books           14
     Section 2.       Certificates                                     15
     Section 3.       Representation of Shares in Other Corporations   15
     Section 4.       Fiscal Year                                      15
     Section 5.       Annual Reports                                   15
     Section 6.       Amendments                                       15
     Section 7.       Indemnification of Corporate Agents              16


                                     -ii-

 
                                AMENDED BYLAWS
                                --------------

                                      OF
                                      --

                    GENESYS TELECOMMUNICATIONS LABORATORIES
                    ---------------------------------------
                                        
                                    ARTICLE
                                   --------

                                    OFFICES
                                    -------
     Section   The principal executive offices of Genesys Telecommunications
Laboratories (the "Corporation") shall be at such place inside or outside the
State of California as the Board of Directors may determine from time to time.

     Section   The Corporation may also have offices at such other places as the
Board of Directors may from time to time designate, or as the business of the
Corporation may require.

                                    ARTICLE

                             SHAREHOLDERS' MEETINGS
                             ----------------------
A.         Section   Annual Meetings. The annual meeting of the shareholders of
                    ---------------                                            
the Corporation for the election of directors to succeed those whose terms
expire and for the transaction of such other business as may properly come
before the meeting shall be held at such place and at such time as may be fixed
from time to time by the Board of Directors and stated in the notice of the
meeting.  If the annual meeting of the shareholders be not held as herein
prescribed, the election of directors may be held at any meeting thereafter
called pursuant to these Bylaws.

B.         Section   Special Meetings.  Special meetings of the shareholders,
                    -----------------                                        
for any purpose whatsoever, unless otherwise prescribed by statute, may be
called at any time by the 

 
Chairman of the Board, the President, or by the Board of Directors, or by one or
more shareholders holding not less than ten percent (l0%) of the voting power of
the Corporation.

3         Section   Place.  All meetings of the shareholders shall be at any
                    -----
place within or without the State of California designated either by the Board
of Directors or by written consent of the holders of a majority of the shares
entitled to vote thereat, given either before or after the meeting.  In the
absence of any such designation, shareholders' meetings shall be held at the
principal executive office of the Corporation.

     Section   Notice.  Notice of meetings of the shareholders of the
               ------
Corporation shall be given in writing to each shareholder entitled to vote,
either personally or by first-class mail (unless the Corporation has 500 or more
shareholders determined as provided by the California Corporations Code on the
record date for the meeting, in which case notice may be sent by third-class
mail) or other means of written communication, charges prepaid, addressed to the
shareholder at his address appearing on the books of the Corporation or given by
the shareholder to the Corporation for the purpose of notice.  Notice of any
such meeting of shareholders shall be sent to each shareholder entitled thereto
not less than ten (10) (or, if sent by third-class mail, thirty (30) days) nor
more than sixty (60) days before the meeting.  Said notice shall state the
place, date and hour of the meeting and, (1) in the case of special meetings,
the general nature of the business to be transacted, and no other business may
be transacted, or (2) in the case of annual meetings, those matters which the
Board of Directors, at the time of the mailing of the notice, intends to present
for action by the shareholders, but subject to Section 601(f) of the California
Corporations Code any proper matter may be presented at the meeting for
shareholder action, and (3) in the case of any meeting at which directors are to
be elected, the names of the 

 
nominees intended at the time of the mailing of the notice to be presented by
management for election.

     Section   Adjourned Meetings.  Any shareholders' meeting may be adjourned
               ------------------
from time to time by the vote of the holders of a majority of the voting shares
present at the meeting either in person or by proxy.  Notice of any adjourned
meeting need not be given unless a meeting is adjourned for forty-five (45) days
or more from the date set for the original meeting.

     Section   Quorum.  The presence in person or by proxy of the persons
               ------
entitled to vote a majority of the shares entitled to vote at any meeting
constitutes a quorum for the transaction of business.  The shareholders present
at a duly called or held meeting at which a quorum is present may continue to do
business until adjournment, notwithstanding the withdrawal of enough
shareholders to leave less than a quorum, if any action taken (other than
adjournment) is approved by at least a majority of the shares required to
constitute a quorum.

          In the absence of a quorum, any meeting of shareholders may be
adjourned from time to time by the vote of a majority of the shares, the holders
of which are either present in person or represented by proxy thereat, but no
other business may be transacted, except as provided above.

     Section   Consent to Shareholder Action.  Any action which may be taken at
               -----------------------------
any meeting of shareholders may be taken without a meeting and without prior
notice, if a consent in writing, setting forth the action so taken, shall be
signed by the holders of outstanding shares having not less than the minimum
number of votes that would be necessary to authorize or take each action at a
meeting at which all shares entitled to vote thereon were present and voted;
provided, however, that (1) unless the consents of all shareholders entitled to
vote have been solicited in writing, notice of any shareholder approval without
a meeting by less than unanimous 

 
written consent shall be given as required by the California Corporations Code,
and (2) directors may not be elected by written consent except by unanimous
written consent of all shares entitled to vote for the election of directors.

          Any written consent may be revoked by a writing received by the
Secretary of the Corporation prior to the time that written consents of the
number of shares required to authorize the proposed action have been filed with
the Secretary.

     Section   Waiver of Notice.  The transactions of any meeting of
               ----------------
shareholders, however called and noticed, and whenever held, shall be as valid
as though a meeting had been duly held after regular call and notice, if a
quorum is present either in person or by proxy, and if, either before or after
the meeting, each of the persons entitled to vote, not present in person or by
proxy, signs a written waiver of notice, or a consent to the holding of the
meeting, or an approval of the minutes thereof. All such waivers, consents, or
approvals shall be filed with the corporate records or made a part of the
minutes of the meeting.

     Section   Voting.  The voting at all meetings of shareholders need not be
               ------
by ballot, but any qualified shareholder before the voting begins may demand a
stock vote whereupon such stock vote shall be taken by ballot, each of which
shall state the name of the shareholder voting and the number of shares voted by
such shareholder, and if such ballot be cast by a proxy, it shall also state the
name of such proxy.

          At any meeting of the shareholders, every shareholder having the right
to vote shall be entitled to vote in person, or by proxy appointed in a writing
subscribed by such shareholder and bearing a date not more than eleven (Il)
months prior to said meeting, unless the writing states that it is irrevocable
and satisfies Section 705(e) of the California Corporations Code, in which event
it is irrevocable for the period specified in said writing and said Section
705(e).

 
     Section   Record Dates.  In the event the Board of Directors fixes a day
               ------------
for the determination of shareholders of record entitled to vote as provided in
Section 1 of Article V of these Bylaws, then, subject to the provisions of the
General Corporation Law of the State of California, only persons in whose name
shares entitled to vote stand on the stock records of the Corporation at the
close of business on such day shall be entitled to vote.

          If no record date is fixed:

          The record date for determining shareholders entitled to notice of or
to vote at a meeting of shareholders shall be at the close of business on the
business day next preceding the day notice is given or, if notice is waived, at
the close of business on the business day next preceding the day on which the
meeting is held;

          The record date for determining shareholders entitled to give consent
to corporate action in writing without a meeting, when no prior action by the
Board of Directors is necessary, shall be the day on which the first written
consent is given; and

          The record date for determining shareholders for any other purpose
shall be at the close of business on the day on which the Board of Directors
adopts the resolution relating thereto, or the sixtieth (60th) day prior to the
date of such other action, whichever is later.

          A determination of shareholders of record entitled to notice of or to
vote at a meeting of shareholders shall apply to any adjournment of the meeting
unless the Board of Directors fixes a new record date for the adjourned meeting,
but the Board of Directors shall fix a new record date if the meeting is
adjourned for more than forty-five (45) days.

     Section   Cumulative Voting for Election of Directors.  Provided the
               -------------------------------------------
candidate's name has been placed in nomination prior to the voting and one or
more shareholders has given notice at the meeting prior to the voting of the
shareholder's intent to cumulate the shareholder's votes, every shareholder
entitled to vote at any election for directors shall have the right to 

 
cumulate such shareholder's votes and give one candidate a number of votes equal
to the number of directors to be elected multiplied by the number of votes to
which the shareholder's shares are normally entitled, or distribute the
shareholder's votes on the same principle among as many candidates as the
shareholder shall think fit. The candidates receiving the highest number of
votes of the shares entitled to be voted for them up to the number of directors
to be elected by such shares are elected.

                                    ARTICLE

                               BOARD OF DIRECTORS
                               ------------------
     Section   Powers.  Subject to any limitations in the Articles of
               ------
Incorporation or these Bylaws and to any provision of the California
Corporations Code requiring shareholder authorization or approval for a
particular action, the business and affairs of the Corporation shall be managed
and all corporate powers shall be exercised by, or under the direction of, the
Board of Directors.  The Board of Directors may delegate the management of the
day-to-day operation of the business of the Corporation to a management company
or other person provided that the business and affairs of the Corporation shall
be managed and all corporate powers shall be exercised, under the ultimate
direction of the Board of Directors.

     Section   Number, Tenure and Qualifications.  The authorized number of
               ---------------------------------
directors of this corporation shall be not less than three (3) nor more than
five (5), the exact number of directors to be fixed from time to time within
such limit by a duly adopted resolution of the Board of Directors or
shareholders, the exact number of directors presently authorized shall be three
(3) until changed within the limits specified above by a duly adopted resolution
of the Board of Directors or shareholders.

 
          Directors shall hold office until the next annual meeting of
shareholders and until their respective successors are elected.  If any such
annual meeting is not held, or the directors are not elected thereat, the
directors may be elected at any special meeting of shareholders held for that
purpose. Directors need not be shareholders.

     Section   Regular Meetings.  A regular annual meeting of the Board of
               ----------------
Directors shall be held without other notice than this Bylaw immediately after,
and at the same place as, the annual meeting of shareholders.  The Board of
Directors may provide for other regular meetings from time to time by
resolution.

     Section   Special Meetings.  Special meetings of the Board of Directors
               ----------------
may be called at any time by the Chairman of the Board, or the President or any
Vice President, or the Secretary or any two (2) directors.  Written notice of
the time and place of all special meetings of the Board of Directors shall be
delivered personally or by telephone or telegraph to each director at least
forty-eight (48) hours before the meeting, or sent to each director by first-
class mail, postage prepaid, at least four (4) days before the meeting.  Such
notice need not specify the purpose of the meeting.  Notice of any meeting of
the Board of Directors need not be given to any director who signs a waiver of
notice, whether before or after the meeting, or who attends the meeting without
protesting prior thereto or at its commencement, the lack of notice to such
director.

     Section   Place of Meetings.  Meetings of the Board of Directors may be
               -----------------                                             
held at any place within or without the State of California, which has been
designated in the notice, or if not stated in the notice or there is no notice,
the principal executive office of the Corporation or as designated by the
resolution duly adopted by the Board of Directors.

 
     Section   Participation by Telephone.  Members of the Board of Directors
               --------------------------
may participate in a meeting through use of conference telephone or similar
communications equipment, so long as all members participating in such meeting
can hear one another.

     Section   Quorum.  A majority of the Board of Directors shall constitute a
               ------
quorum at all meetings. In the absence of a quorum a majority of the directors
present may adjourn any meeting to another time and place.  If a meeting is
adjourned for more than twenty-four (24) hours, notice of any adjournment to
another time or place shall be given prior to the time of the reconvened meeting
to the directors who were not present at the time of adjournment.

     Section   Action at Meeting.  Every act or decision done or made by a
               -----------------
majority of the directors present at a meeting duly held at which a quorum is
present is the act of the Board of Directors.  A meeting at which a quorum is
initially present may continue to transact business notwithstanding the
withdrawal of directors, if any action taken is approved by at least a majority
of the required quorum for such meeting.

     Section   Waiver of Notice.  The transactions of any meeting of the Board
               ----------------
of Directors, however called and noticed or wherever held, are as valid as
though had at a meeting duly held after regular call and notice if a quorum is
present and if, either before or after the meeting, each of the directors not
present signs a written waiver of notice, a consent to holding the meeting, or
an approval of the minutes thereof.  All such waivers, consents and approvals
shall be filed with the corporate records or' made a part of the minutes of the
meeting.

     Section   Action Without Meeting.  Any action required or permitted to be
               ----------------------                                          
taken by the Board of Directors may be taken without a meeting, if all members
of the Board individually or collectively consent in writing to such action.
Such written consent or consents shall be filed 

 
with the minutes of the proceedings of the Board. Such action by written consent
shall have the same force and effect as a unanimous vote of such directors.

     Section   Removal.  The Board of Directors may declare vacant the office
               -------                                                        
of a director who has been declared of unsound mind by an order of court or who
has been convicted of a felony.

          The entire Board of Directors or any individual director may be
removed from office without cause by a vote of shareholders holding a majority
of the outstanding shares entitled to vote at an election of directors;
provided, however, that unless the entire Board is removed, no individual
director may be removed when the votes cast against removal, or not consenting
in writing to such removal, would be sufficient to elect such director if voted
cumulatively at an election at which the same total number of votes cast were
cast (or, if such action is taken by written consent, all shares entitled to
vote were voted) and the entire number of directors authorized at the time of
the director's most recent election were then being elected.

          In the event an office of a director is so declared vacant or in case
the Board or any one or more directors be so removed, new directors may be
elected at the same meeting.

     Section   Resignations.  Any director may resign effective upon giving
               ------------                                                 
written notice to the Chairman of the Board, the President, the Secretary or the
Board of Directors of the Corporation, unless the notice specifies a later time
for the effectiveness of such resignation.  If the resignation is effective at a
future time, a successor may be elected to take office when the resignation
becomes effective.

     Section   Vacancies.  Except for a vacancy created by the removal of a
               ---------
director, all vacancies in the Board of Directors, whether caused by
resignation, death or otherwise, may be filled by a majority of the remaining
directors, though less than a quorum, or by a sole remaining 

 
director, and each director so elected shall hold office until his successor is
elected at an annual, regular or special meeting of the shareholders. Vacancies
created by the removal of a director may be filled only by approval of the
shareholders. The shareholders may elect a director at any time to fill any
vacancy not filled by the directors. Any such election by written consent
requires the consent of a majority of the outstanding shares entitled to vote.

     Section   Compensation.  No stated salary shall be paid directors, as
               ------------
such, for their services, but, by resolution of the Board of Directors, a fixed
sum and expenses of attendance, if any, may be allowed for attendance at each
regular or special meeting of such Board; provided that nothing herein contained
shall be construed to preclude any director from serving the Corporation in any
other capacity and receiving compensation therefor. Members of special or
standing committees may be allowed like compensation for attending committee
meetings.

     Section   Committees.  The Board of Directors may, by resolution adopted
               ----------
by a majority of the authorized number of directors, designate one or more
committees, each consisting of two (2) or more directors, to serve at the
pleasure of the Board of Directors.  The Board of Directors may designate one or
more directors as alternate members of any committee, who may replace any absent
member at any meeting of the committee.  The appointment of members or alternate
members of a committee requires the vote of a majority of the authorized number
of directors.  Any such committee, to the extent provided in the resolution of
the Board of Directors, shall have all the authority of the Board of Directors
in the management of the business and affairs of the Corporation, except with
respect to (a) the approval of any action requiring shareholder approval or
approval of the outstanding shares, (b) the filling of vacancies on the Board or
any committee, (c) the fixing of compensation of directors for serving on the
Board or a committee, (d) the adoption, amendment or repeal of Bylaws, (e) the
amendment or 

 
repeal of any resolution of the Board which by its express terms is not so
amendable or repealable, (f) a distribution to shareholders, except at a rate or
in a periodic amount or within a price range determined by the Board, and (g)
the appointment of other committees of the Board or the members thereof.

                                    ARTICLE

                                    OFFICERS
                                    --------
     Section   Number and Term.  The officers of the Corporation shall be a
               ---------------
President, a Vice President, a Chief Financial Officer and a Secretary all of
which shall be chosen by the Board of Directors.  In addition, the Board of
Directors may appoint such other officers as may be deemed expedient for the
proper conduct of the business of the Corporation, each of whom shall have such
authority and perform such duties as the Board of Directors may from time to
time determine.  The officers to be appointed by the Board of Directors shall be
chosen annually at the regular meeting of the Board of Directors held after the
annual meeting of shareholders and shall serve at the pleasure of the Board of
Directors.  If officers are not chosen at such meeting of the Board of
Directors, they shall be chosen as soon thereafter as shall be convenient.  Each
officer shall hold office until his successor shall have been duly chosen or
until his removal or resignation.

     Section   Inability to Act.  In the case of absence or inability to act of
               ----------------
any officer of the Corporation and of any person herein authorized to act in his
place, the Board of Directors may from time to time delegate the powers or
duties of such officer to any other officer, or any director or other person
whom it may select.

 
     Section   Removal and Resignation.  Any officer chosen by the Board of
               -----------------------
Directors may be removed at any time, with or without cause, by the affirmative
vote of a majority of all the members of the Board of Directors.

          Any officer chosen by the Board of Directors may resign at any time by
giving written notice of said resignation to the Corporation.  Unless a
different time is specified therein, such resignation shall be effective upon
its receipt by the Chairman of the Board, the President, the Secretary or the
Board of Directors.

A.        Section   Vacancies.  A vacancy in any office because of any cause
                    ---------
may be filled by the Board of Directors for the unexpired portion of the term.
B.        Section   Chairman of the Board.  The Chairman of the Board shall
                    ---------------------
preside at all meetings of the Board.

C.        Section   President.  The President shall be the general manager and
                    ---------
chief executive officer of the Corporation, subject to the control of the Board
of Directors, and as such shall beside at all meetings of shareholders, shall
have general supervision of the affairs of the Corporation, shall sign or
countersign or authorize another officer to sign all certificates, contracts,
and other instruments of the Corporation as authorized by the Board of
Directors, shall make reports to the Board of Directors and shareholders, and
shall perform all such other duties as are incident to such office or are
properly required by the Board of Directors.

     Section   Vice President.  In the absence of the President, or in the
               --------------
event of such officer's death, disability or refusal to act, the Vice President,
or in the event there be more than one Vice President, the Vice Presidents in
the order designated at the time of their selection, or in the absence of any
such designation, then in the order of their selection, shall perform the duties
of President, and when so acting, shall have all the powers and be subject to
all restrictions upon 

 
the President. Each Vice President shall have such powers and discharge such
duties as may be assigned from time to time by the President or by the Board of
Directors.

A.        Section   Secretary.  The Secretary shall see that notices for all
                    ---------
meetings are given in accordance with the provisions of these Bylaws and as
required by law, shall keep minutes of all meetings, shall have charge of the
seal and the corporate books, and shall make such reports and perform such other
duties as are incident to such office, or as are properly required by the
President or by the Board of Directors.

B.        Section   Chief Financial Officer.  The Chief Financial Officer may
                    -----------------------
also be designated by the alternate title of "Treasurer." The Chief Financial
Officer shall have custody of all moneys and securities of the Corporation and
shall keep regular books of account.  Such officer shall disburse the funds of
the Corporation in payment of the just demands against the Corporation, or as
may be ordered by the Board of Directors, taking proper vouchers for such
disbursements, and shall render to the Board of Directors from time to time as
may be required of such officer, an account of all transactions as Chief
Financial Officer and of the financial condition of the Corporation.  Such
officer shall perform all duties incident to such office or which are properly
required by the President or by the Board of Directors.

     Section   Salaries.  The salaries of the officers shall be fixed from time
               --------
to time by the Board of Directors and no officer shall be prevented from
receiving such salary by reason of the fact that such officer is also a director
of the Corporation.

     Section   Officers Holding More than One Office.  Any two or more offices
               -------------------------------------
may be held by the same person, but no officer shall execute, acknowledge or
verify any instrument in more than one capacity.

 
     Section   Approval of Loans to Officers.   */The Corporation may, upon
               -----------------------------
the approval of the Board of Directors alone, make loans of money or property
to, or guarantee the obligations of, any officer of the Corporation or its
parent or subsidiary, whether or not a director, or adopt an employee benefit
plan or plans authorizing such loans or guaranties provided that (i) the Board
of Directors determines that such a loan or guaranty or plan may reasonably be
expected to benefit the Corporation, (ii) the Corporation has outstanding shares
held of record by 100 or more persons (determined as provided in Section 605 of
the California Corporations Code) on the date of approval by the Board of
Directors, and (iii) the approval of the Board of Directors is by a vote
sufficient without counting the vote of any interested director or directors.


                                    ARTICLE

                                 MISCELLANEOUS
                                 -------------
     Section   Record Date and Closing of Stock Books. The Board of Directors
               --------------------------------------                         
may fix a time in the future as a record date for the determination of the
shareholders entitled to notice of and to vote at any meeting of shareholders or
entitled to receive payment of any dividend or distribution, or any allotment of
rights, or to exercise 

- -----------------------
 * This section is effective only if it has been approved by the shareholders
   --------------------------------------------------------------------------
in accordance with Sections 315(b) and 152 of the California Corporations Code.
- ------------------------------------------------------------------------------

 
rights in respect to any other lawful action. The record date so fixed shall not
be more than sixty (60) nor less than ten (10) days prior to the date of the
meeting or event for the purposes of which it is fixed. When a record date is so
fixed, only shareholders of record at the close of business on that date are
entitled to notice of and to vote at the meeting or to receive the dividend,
distribution, or allotment of rights, or to exercise the rights, as the case may
be, notwithstanding any transfer of any shares on the books of the Corporation
after the record date.

          The Board of Directors may close the books of the Corporation against
transfers of shares during the whole or any part of a period of not more than
sixty (60) days prior to the date of a shareholders' meeting, the date when the
right to any dividend, distribution, or allotment of rights vests, or the
effective date of any change, conversion or exchange of shares.

     Section   Certificates.  Certificates of stock shall be issued in
               ------------                                            
numerical order and each shareholder shall be entitled to a certificate signed
in the name of the Corporation by the Chairman of the Board or the President or
a Vice President, and the Chief Financial Officer, the Secretary or an Assistant
Secretary, certifying to the number of shares owned by such shareholder.  Any or
all of the signatures on the certificate may be facsimile.  Prior to the due
presentment for registration of transfer in the stock transfer book of the
Corporation, the registered owner shall be treated as the person exclusively
entitled to vote, to receive notifications and otherwise to exercise all the
rights and powers of an owner, except as expressly provided otherwise by the
laws of the State of California.

     Section   Representation of Shares in Other Corporations.  Shares of other
               ----------------------------------------------
corporations standing in the name of this Corporation may be voted or
represented and all incidents thereto may be exercised on behalf of the
Corporation by the Chairman of the Board, the President or any Vice President
and the Chief Financial Officer or the Secretary or an Assistant Secretary.

     Section   Fiscal Year.  The fiscal year of the Corporation shall end on
               -----------                                                   
June 30 of each year.

 
     Section   Annual Reports.  The Annual Report to shareholders, described in
               --------------
the California Corporations Code, is expressly waived and dispensed with.

     Section   Amendments.  Bylaws may be adopted, amended, or repealed by the
               ----------
vote or the written consent of shareholders entitled to exercise a majority of
the voting power of the Corporation.  Subject to the right of shareholders to
adopt, amend, or repeal Bylaws, Bylaws may be adopted, amended, or repealed by
the Board of Directors, except that a Bylaw amendment thereof changing the
authorized number of directors may be adopted by the Board of Directors only if
these Bylaws permit an indefinite number of directors and the Bylaw or amendment
thereof adopted by the Board of Directors changes the authorized number of
directors within the limits specified in these Bylaws.

     Section   Indemnification of Corporate Agents. The Corporation shall
               -----------------------------------
indemnify each of its agents against expenses, judgments, fines, settlements and
other amounts, actually and reasonably incurred by such person by reason of such
person's having been made or having threatened to be made a party to a
proceeding to the fullest extent permissible under California law and the
Corporation shall advance the expenses reasonably expected to be incurred by
such agent in defending any such proceeding upon receipt of the undertaking
required by subdivision (f) of Section 317 of the California Corporations Code.
The terms "agent", "proceeding" and "expenses" made in this Section 7 shall have
the same meaning as such terms in said Section 317.

 
                         CERTIFICATE OF AMENDED BYLAWS

                                      OF

                    GENESYS TELECOMMUNICATIONS LABORATORIES


                           Certificate by Secretary
                           ------------------------


     The undersigned hereby certifies that he is the duly elected, qualified,
and acting Secretary of Genesys Telecommunications Laboratories and that the
foregoing Bylaws, comprising 17 pages, were adopted as the amended Bylaws of the
corporation on April 15, 1995 by the corporation.

     IN WITNESS WHEREOF, the undersigned has hereunto set his hand and affixed
the corporate seal this 15th day of April, 1995.


                                    /s/ Richard C. DeGolia
                                    _______________________________
                                    Richard C. DeGolia, Secretary

 
                           CERTIFICATE OF AMENDMENT
                                 OF BYLAWS OF
                 GENESYS TELECOMMUNICATIONS LABORATORIES, INC.


     The undersigned, being the Secretary of Genesys Telecommunications

Laboratories, Inc., hereby certifies that Article III, Section 2 of the Bylaws

of this Corporation was amended effective February 28, 1997 by the Board of

Directors of the Corporation to change the paragraph to read as follows:

     "The number of directors of the corporation shall be not less than three
(3) nor more than five (5).  The exact number of directors shall be five (5)
until changed, within the limits specified above, by a bylaw amending this
Section 2 duly adopted by the Board of Directors or by the shareholders.  The
indefinite number of directors may be changed, or a definite number may be fixed
without provision for an indefinite number, by a duly adopted amendment to the
articles of incorporation or by an amendment to this bylaw duly adopted by the
vote or written consent of holders of a majority of the outstanding shares
entitled to vote; provided, however, that an amendment reducing the fixed number
of the minimum number of directors to a number less than five (5) cannot be
adopted if the votes cast against its adoption at a meeting, or the shares not
consenting in the case of an action by written consent, are equal to more than
sixteen and two-thirds percent (16-2/3%) of the outstanding shares entitled to
vote thereon.  No amendment may change the stated maximum number of authorized
directors to a number greater than two (2) times the stated minimum numbers of
directors minus one (1)."


Dated: February 28, 1997


                                                  /s/ Michael McCloskey 
                                                  ----------------------------
                                                  Michael McCloskey
                                                  Secretary

 
                           CERTIFICATE OF AMENDMENT
                           ------------------------
                                 OF BYLAWS OF
                                 ------------
                 GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
                 ---------------------------------------------
                                        


       The undersigned, being the Secretary of Genesys Telecommunications
       ------------------------------------------------------------------
Laboratories, Inc., hereby certifies that Article III, Section 2 of the Bylaws
- ------------------------------------------------------------------------------
of this Corporation was amended effective November 27, 1995 by the Board of
- ---------------------------------------------------------------------------
Directors of the Corporation to change the paragraph to read as follows:
- ------------------------------------------------------------------------

            "The number of directors of the corporation shall be not less than
            ------------------------------------------------------------------
     three (3) nor more than five (5).  The exact number of directors shall be
     -------------------------------------------------------------------------
     three (3) until changed, within the limits specified above, by a bylaw
     ----------------------------------------------------------------------
     amending this Section 2 duly adopted by the Board of Directors or by the
     ------------------------------------------------------------------------
     shareholders.  The indefinite number of directors may be changed, or a
     ----------------------------------------------------------------------
     definite number may be fixed without provision for an indefinite number, by
     ---------------------------------------------------------------------------
     a duly adopted amendment to the articles of incorporation or by an
     ------------------------------------------------------------------
     amendment to this bylaw duly adopted by the vote or written consent of
     ----------------------------------------------------------------------
     holders of a majority of the outstanding shares entitled to vote; provided,
     ---------------------------------------------------------------------------
     however, that an amendment reducing the fixed number of the minimum number
     --------------------------------------------------------------------------
     of directors to a number less than three (3) cannot be adopted if the votes
     ---------------------------------------------------------------------------
     cast against its adoption at a meeting, or the shares not consenting in the
     ---------------------------------------------------------------------------
     case of an action by written consent, are equal to more than sixteen and
     ------------------------------------------------------------------------
     two-thirds percent (16-2/3%) of the outstanding shares entitled to vote
     -----------------------------------------------------------------------
     thereon.  No amendment may change the stated maximum number of authorized
     -------------------------------------------------------------------------
     directors to a number greater than two (2) times the stated minimum number
     --------------------------------------------------------------------------
     of directors minus one (1)."
     ----------------------------


Dated:  November 27, 1995
- ------  -----------------


                                    Richard C. DeGolia
                                    Secretary

 
                           CERTIFICATE OF AMENDMENT
                           ------------------------
                                 OF BYLAWS OF
                                 ------------
                 GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
                 ---------------------------------------------
                                        


       The undersigned, being the Secretary of Genesys Telecommunications
       ------------------------------------------------------------------
Laboratories, Inc., hereby certifies that Article III, Section 2 of the Bylaws
- ------------------------------------------------------------------------------
of this Corporation was amended effective July 5, 1996 by the Board of Directors
- --------------------------------------------------------------------------------
of the Corporation to change the paragraph to read as follows:
- --------------------------------------------------------------

            "The number of directors of the corporation shall be not less than
            ------------------------------------------------------------------
     three (3) nor more than five (5).  The exact number of directors shall be
     -------------------------------------------------------------------------
     four (4) until changed, within the limits specified above, by a bylaw
     ---------------------------------------------------------------------
     amending this Section 2 duly adopted by the Board of Directors or by the
     ------------------------------------------------------------------------
     shareholders.  The indefinite number of directors may be changed, or a
     ----------------------------------------------------------------------
     definite number may be fixed without provision for an indefinite number, by
     ---------------------------------------------------------------------------
     a duly adopted amendment to the articles of incorporation or by an
     ------------------------------------------------------------------
     amendment to this bylaw duly adopted by the vote or written consent of
     ----------------------------------------------------------------------
     holders of a majority of the outstanding shares entitled to vote; provided,
     ---------------------------------------------------------------------------
     however, that an amendment reducing the fixed number of the minimum number
     --------------------------------------------------------------------------
     of directors to a number less than four (4) cannot be adopted if the votes
     --------------------------------------------------------------------------
     cast against its adoption at a meeting, or the shares not consenting in the
     ---------------------------------------------------------------------------
     case of an action by written consent, are equal to more than sixteen and
     ------------------------------------------------------------------------
     two-thirds percent (16-2/3%) of the outstanding shares entitled to vote
     -----------------------------------------------------------------------
     thereon.  No amendment may change the stated maximum number of authorized
     -------------------------------------------------------------------------
     directors to a number greater than two (2) times the stated minimum number
     --------------------------------------------------------------------------
     of directors minus one (1)."
     ----------------------------


Dated:  July 5, 1996
- ------  ------------


                                    Richard C. DeGolia
                                    Secretary

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