EXHIBIT 23.2 Consent of Independent Public Accountants As independent public accountants, we hereby consent to the incorporation by reference in this registration statement on Form S-8 of our report dated July 14, 1997, included in the Genesys Telecommunications Laboratories Corporation's Form 10-K as filed on September 29, 1997. /s/ ARTHUR ANDERSEN LLP ----------------------- ARTHUR ANDERSEN LLP San Jose California March 6, 1998