EXHIBIT 21.1 SUBSIDIARIES Forte Advanced Management Software, Inc. California Genesys Telecommunications Laboratories--Europe, Ltd. United Kingdom Genesys Laboratories Canada, Inc. Canada GTF Sarl France Genesys Australasia Pty Ltd. Australia Nihon Genesys Laboratories, Inc. Japan Genesys Telecommunications Laboratories Asia Pte Ltd Singapore GCTI Telecommunications Laboratories GmbH Germany