EXHIBIT 23.1
                   CONSENT OF INDEPENDENT PUBLIC ACCOUNTANTS

As independent public accountants, we hereby consent to the incorporation by
reference in this Form S-8 of our report dated July 17, 1998 included in Genesys
Telecommunications Laboratories, Inc.'s Form 10-K for the year ended June 30,
1998 and to all references to our Firm included in this registration statement.

                                    /S/ ARTHUR ANDERSEN LLP
                                    -------------------------------------------
                                    ARTHUR ANDERSEN LLP

San Jose, California
July 9, 1999