- ------------------------------------------------------------------------------- - ------------------------------------------------------------------------------- UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 ---------------- FORM 10-Q ---------------- (Mark One) [X]QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 1999 OR [_]TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 ---------------- Commission file number 000-23195 TIER TECHNOLOGIES, INC. (Exact name of Registrant as specified in its charter) ---------------- California 94-3145844 (State or other jurisdiction (I.R.S. Employer of incorporation or organization) Identification No.) 1350 Treat Boulevard, Suite 250 Walnut Creek, California 94596 (Address of principal executive offices) (Zip Code) (925) 937-3950 (Registrant's telephone number, including area code) ---------------- Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. (1) Yes [X] No [_] (2) Yes [X] No [_] As of August 4, 1999, the number of shares outstanding of the Registrant's Class A Common Stock was 1,639,762 and the number of shares outstanding of the Registrant's Class B Common Stock was 10,884,451. This report contains a total of 27 pages of which this page is number 1. - ------------------------------------------------------------------------------- - ------------------------------------------------------------------------------- TIER TECHNOLOGIES, INC. FORM 10-Q TABLE OF CONTENTS Part I--FINANCIAL INFORMATION Page ---- Item 1. Condensed Consolidated Financial Statements (unaudited) Condensed Consolidated Balance Sheets as of June 30, 1999 and September 30, 1998............................................ 3 Condensed Consolidated Statements of Operations for the three and nine months ended June 30, 1999 and 1998.................. 4 Condensed Consolidated Statements of Cash Flows for the nine months ended June 30, 1999 and 1998........................... 5 Notes to Condensed Consolidated Financial Statements........... 6 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations......................................... 12 Item 3. Quantitative and Qualitative Disclosures About Market Risk..... 24 Part II--OTHER INFORMATION Item 1. Legal Proceedings.............................................. 25 Item 2 Changes in Securities and Use of Proceeds...................... 25 Item 6. Exhibits and Reports on Form 8-K............................... 26 Signatures.............................................................. 27 Safe Harbor Statement Certain statements contained in this report, including statements regarding the development of the Company's services, markets and future demand for the Company's services, and other statements regarding matters that are not historical facts, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Certain such forward-looking statements can be identified by the use of forward-looking terminology such as "believes," "expects," "may," "will," "should," "seeks," "approximately," "intends," "plans," "pro forma," "estimates" or "anticipates" or the negative thereof, other variations thereof or comparable terminology, or by discussions of strategy, plans or intentions. Such forward-looking statements include risks and uncertainties; consequently, actual results may differ materially from those expressed or implied thereby. Factors that could cause actual results to differ materially include, but are not limited to, those factors listed in "Factors that May Affect Future Results" section, as set forth beginning on page 18 of this report. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this report. The Company undertakes no obligation to publicly release the result of any revisions to these forward-looking statements or factors to reflect events or circumstances after the date of this report or to reflect the occurrence of unanticipated events. 2 PART I. FINANCIAL INFORMATION ITEM 1. FINANCIAL STATEMENTS TIER TECHNOLOGIES, INC. CONDENSED CONSOLIDATED BALANCE SHEETS (unaudited) (in thousands) June 30, September 30, 1999 1998 -------- ------------- ASSETS ------ Current assets: Cash and cash equivalents........................... $ 9,252 $22,466 Restricted cash..................................... 794 712 Short-term investments.............................. 12,261 16,834 Accounts receivable, net............................ 20,731 18,335 Prepaid expenses and other current assets........... 5,988 1,399 ------- ------- Total current assets.............................. 49,026 59,746 Equipment and improvements, net....................... 6,676 2,371 Notes and accrued interest receivable from related parties.............................................. 1,569 1,871 Acquired intangibles, net............................. 24,442 9,794 Other assets.......................................... 604 721 ------- ------- Total assets...................................... $82,317 $74,503 ======= ======= LIABILITIES AND SHAREHOLDERS' EQUITY ------------------------------------ Current liabilities: Accounts payable.................................... $ 3,517 $ 3,263 Accrued liabilities................................. 2,176 934 Accrued subcontractor expenses...................... 1,699 2,503 Accrued compensation and related liabilities........ 3,288 2,310 Other current liabilities........................... 1,864 1,041 ------- ------- Total current liabilities......................... 12,544 10,051 Other liabilities..................................... 989 280 ------- ------- Total liabilities................................. 13,533 10,331 ------- ------- Commitments and contingencies Shareholders' equity: Common stock, no par value.......................... 65,831 62,656 Notes receivable from shareholders.................. (1,773) (2,159) Deferred compensation............................... (441) (591) Foreign currency translation adjustment............. (139) (1,210) Retained earnings................................... 5,306 5,476 ------- ------- Total shareholders' equity........................ 68,784 64,172 ------- ------- Total liabilties and shareholders' equity......... $82,317 $74,503 ======= ======= See Notes to Condensed Consolidated Financial Statements 3 TIER TECHNOLOGIES, INC. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited) (in thousands, except per share data) Three Months Ended Nine Months Ended June 30, June 30, -------------------- ------------------ 1999 1998 1999 1998 --------- --------- -------- -------- Revenues.............................. $ 23,798 $ 14,890 $ 65,397 $ 36,713 Cost of revenues...................... 13,913 9,241 39,733 23,678 --------- --------- -------- -------- Gross profit.......................... 9,885 5,649 25,664 13,035 Costs and expenses: Selling and marketing............... 1,716 800 4,473 2,217 General and administrative.......... 5,598 2,725 13,650 6,428 Compensation charge related to business combinations.............. 355 94 477 646 Purchased in-process technology..... 4,000 -- 4,000 -- Reserve for contract dispute........ 1,856 -- 1,856 -- Depreciation and amortization....... 1,219 337 2,577 706 --------- --------- -------- -------- Income (loss) from operations......... (4,859) 1,693 (1,369) 3,038 Interest income (expense), net........ 266 219 1,091 544 --------- --------- -------- -------- Income (loss) before income taxes..... (4,593) 1,912 (278) 3,582 Provision (benefit) for income taxes.. (1,791) 713 (108) 1,390 --------- --------- -------- -------- Net income (loss)..................... $ (2,802) $ 1,199 $ (170) $ 2,192 ========= ========= ======== ======== Basic net income (loss) per share..... $ (0.23) $ 0.12 $ (0.01) $ 0.26 ========= ========= ======== ======== Shares used in computing basic net income (loss) per share.............. 12,262 9,848 12,006 8,378 ========= ========= ======== ======== Diluted net income (loss) per share... $ (0.23) $ 0.11 $ (0.01) $ 0.22 ========= ========= ======== ======== Shares used in computing diluted net income (loss) per share.............. 12,262 11,373 12,006 9,760 ========= ========= ======== ======== See Notes to Condensed Consolidated Financial Statements 4 TIER TECHNOLOGIES, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (unaudited) (in thousands) Nine Months Ended June 30, ------------------ 1999 1998 -------- -------- Operating activities: Net income (loss).......................................... $ (170) $ 2,192 Adjustments to reconcile net income (loss) to net cash used in operating activities: Depreciation and amortization............................. 2,747 653 Amortization of deferred compensation..................... 150 -- Provision for doubtful accounts........................... 1,822 50 Deferred income taxes..................................... -- (399) Tax benefit of stock options exercised.................... 565 314 Forgiveness of notes receivable from employees............ 511 -- Changes in operating assets and liabilities, net of effects of acquisitions: Accounts receivable...................................... (2,707) (6,558) Prepaid expenses and other current assets................ (897) (636) Other assets............................................. 97 (850) Accounts payable and accrued liabilities................. 207 1,728 Income taxes payable..................................... (3,925) 793 Deferred income.......................................... 905 301 -------- -------- Net cash used in operating activities...................... (695) (2,412) -------- -------- Investing activities: Purchases of equipment and improvements.................... (4,758) (948) Notes and accrued interest receivable from related parties................................................... (520) (192) Repayment on notes and accrued interest receivable from related parties........................................... 212 -- Business combinations, net of cash acquired................ (12,773) (5,465) Purchases of available-for-sale securities................. (26,642) (13,283) Sales of available-for-sale securities..................... 17,478 1,063 Maturities of available-for-sale securities................ 13,737 2,000 Other assets............................................... 20 -- -------- -------- Net cash used in investing activities...................... (13,246) (16,825) -------- -------- Financing activities: Borrowings under bank lines of credit...................... 909 6,912 Payments on borrowings..................................... (1,466) (9,671) Net proceeds from issuance of common stock................. -- 54,772 Repurchases of common stock................................ (414) -- Repayment by shareholders on notes receivable.............. 386 95 Exercise of stock options.................................. 1,109 495 Employee stock purchase plan............................... 388 116 Increase in capital lease obligations...................... 46 -- Payments on capital lease obligations...................... (140) (28) Deferred financing costs................................... -- 224 Payments on notes payable to shareholders.................. (19) (39) -------- -------- Net cash provided by financing activities.................. 799 52,876 -------- -------- Effect of exchange rate changes on cash.................... (72) (609) -------- -------- Net (decrease) increase in cash and cash equivalents....... (13,214) 33,030 Cash and cash equivalents at beginning of period........... 22,466 106 -------- -------- Cash and cash equivalents at end of period................. $ 9,252 $ 33,136 ======== ======== Supplemental disclosures of cash flow information: Cash paid during the period for: Interest paid............................................. $ 243 $ 88 ======== ======== Income taxes paid (refunded), net......................... $ 3,345 $ 683 ======== ======== Equipment acquired under capital lease obligations......... $ 46 $ 207 ======== ======== Accrued purchase price and assumed liabilities related to business combinations..................................... $ 3,670 $ 175 ======== ======== Conversion of preferred stock into common stock............ $ -- $ 1,892 ======== ======== Common stock issued in business combinations............... $ 1,328 $ 666 ======== ======== Restricted stock held in escrow for employees.............. $ -- $ 701 ======== ======== See Notes to Condensed Consolidated Financial Statements 5 TIER TECHNOLOGIES, INC. NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (unaudited) NOTE 1--BASIS OF PRESENTATION The accompanying condensed consolidated financial statements of Tier Technologies, Inc. ("Tier" or the "Company") include the accounts of the Company and its wholly owned subsidiaries. All significant intercompany transactions and balances have been eliminated in consolidation. In the opinion of management, the condensed consolidated financial statements reflect all normal and recurring adjustments which are necessary for a fair presentation of the Company's financial position, results of operations and cash flows as of the dates and for the periods presented. The condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles for interim financial information. Consequently, these statements do not include all the disclosures normally required by generally accepted accounting principles for annual financial statements nor those normally made in the Company's Annual Report on Form 10- K. Accordingly, reference should be made to the Company's Form 10-K filed on December 21, 1998 and other reports the Company filed with the Securities and Exchange Commission for additional disclosures, including a summary of the Company's accounting policies, which have not materially changed. The consolidated results of operations for the three months and nine months ended June 30, 1999 are not necessarily indicative of results that may be expected for the fiscal year ending September 30, 1999 or any future period, and the Company makes no representations related thereto. The preparation of financial statements in conformity with generally accepted accounting principles requires management to make certain estimates and assumptions that affect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities and the results of operations during the reporting period. Actual results could differ materially from those estimates. Certain reclassifications have been made to the prior period's financial statements to conform to the current year's presentation. NOTE 2--REVENUE RECOGNITION The majority of the Company's revenues are derived from time and material contracts and are recognized as services are performed. Revenues from fixed price contracts are recognized using the percentage-of-completion method of contract accounting based on the ratio of incurred costs to total estimated costs. Revenues from performance-based contracts are recognized based on fees charged on a per-transaction basis. Losses on contracts are recognized when they become known and reasonably estimable. Actual results of contracts may differ from management's estimates and such differences could be material to the consolidated financial statements. Most of the Company's contracts are terminable by the client following limited notice and without significant penalty to the client. Cost incurred in anticipation of specific future contracts are deferred if recoverability from the contract is probable. As of June 30, 1999, deferred costs were $1,121,000. The completion, cancellation or significant reduction in the scope of a large project would have a material adverse effect on the Company's business, financial condition and results of operations. Unbilled receivables were $5,262,000 and $3,444,000 at June 30, 1999 and September 30, 1998, respectively. Unbilled receivable for one client accounted for 10.7% of total accounts receivable at June 30, 1999. Revenues derived from governmental agencies were $9,054,000 and $5,951,000 for the three months ended June 30, 1999 and 1998, respectively, and $20,699,000 and $15,781,000 for the nine months ended June 30, 1999 and 1998, respectively. NOTE 3--ACQUISITIONS Technology Training Services Effective May 1, 1999, the Company acquired certain assets and assumed certain liabilities of the Technology Training Services division ("TTS") of Automated Concepts, Inc., a leading provider of training 6 TIER TECHNOLOGIES, INC. NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS--(Continued) (unaudited) NOTE 3--ACQUISITIONS (continued) services to the IT professionals of Fortune 500 companies and other major corporations. The initial cost of the acquisition totaled approximately $1.7 million in cash including $213,000 in estimated acquisition costs. Additional contingent payments of up to $1.5 million may be paid in shares of the Company's Class B common stock and cash over a two-year period based on the acquired business achieving certain levels of gross profit and revenues measured annually over the two-year period. Shares of the Company's Class B common stock equal to $1.5 million based on the average closing price of the Company's Class B common stock for the five trading days preceding the agreement date of April 6, 1999, are currently in an escrow account. If contingent performance requirements are met, the number of shares released will be determined utilizing the average closing price of the Company's Class B common stock for the five trading days preceding each performance anniversary. In the event the value of the shares in the escrow account is not sufficient to satisfy the additional contingent payments, such shortfall shall be paid in cash. Any shares not released at the end of the two-year performance period will be returned to the Company. The TTS acquisition was accounted for using the purchase method of accounting. Contingent payments will be accrued when earned and recorded as additional purchase price. The accompanying consolidated financial statements include the results of operations of TTS for periods beginning on or subsequent to May 1, 1999. The allocation of the initial purchase price was as follows: (in thousands) Cash paid..................................................... $1,500 Estimated acquisition costs................................... 213 ------ $1,713 ====== Tangible assets............................................... $ 131 Intangible assets: Goodwill.................................................... 1,653 Liabilities assumed........................................... (71) ------ $1,713 ====== Acquired tangible assets, which primarily consist of fixed assets, are being depreciated over their useful lives of three to five years. Goodwill is being amortized over an eight-year useful life. Pro Forma Disclosure of Significant Acquisitions The initial purchase price for significant acquisitions since September 30, 1997, was allocated to the assets acquired and liabilities assumed based on their estimated fair values on the respective acquisition dates as follows: Sancha Group Infact Midas ------ ------ ------- (in thousands) Tangible assets..................................... $ 17 $ 23 $ 1,812 Acquired workforce.................................. 302 304 -- Goodwill............................................ 4,901 2,813 3,787 ------ ------ ------- 5,220 3,140 5,599 Liabilities assumed................................. (66) (118) (1,692) ------ ------ ------- Net assets acquired................................. $5,154 $3,022 $ 3,907 ====== ====== ======= 7 TIER TECHNOLOGIES, INC. NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS--(Continued) (unaudited) NOTE 3--ACQUISITIONS (continued) The following summary, prepared on a pro forma basis, combines the consolidated results of operations of the Company as if three prior significant acquisitions, Sancha Computer Group Pty Limited, Infact Pty Limited as Trustee of the Infact Unit Trust and Midas Computer Software Limited, had been purchased by the Company as of October 1, 1997, after including the impact of certain pro forma adjustments, such as the increased amortization expense due to the recording of intangible assets. Nine Months Ended June 30, ---------------- 1999 1998 ------- ------- (in thousands, except per share data) Revenues................................................... $66,113 $48,814 Net income (loss).......................................... (346) 2,881 Basic net income (loss) per share.......................... (0.03) 0.34 Diluted net income (loss) per share........................ (0.03) 0.29 The pro forma results are not necessarily indicative of what actually would have occurred if the acquisitions had been in effect for the entire period presented and are not intended to be a projection of future results. Purchased In-Process Technology In June 1999, the Company purchased for $4 million the exclusive worldwide licensing rights to components of a large scale, enterprise-wide commercial billing system currently under development by the Company for a client. The license includes all additions, enhancements, and improvements to the software to the extent that the Company is employed by the licensor to make such changes in the future. The completion of the software, which is currently not executable, is expected to occur in the second quarter of fiscal year 2000. If the development of the software is not completed, the Company's cash flows and operations would not be materially adversely affected. NOTE 4--BANK LINE OF CREDIT On June 30, 1999, the Company had an $8 million revolving credit facility which terminates on May 27, 2000. The total commitment amount is limited to the lesser of 85% of eligible accounts receivable or $8 million. The loans are secured by first priority liens and security interests in substantially all of the Company's assets, including a pledge of all stock of its domestic subsidiaries and a pledge of approximately 65% of the stock of the Company's foreign subsidiaries. Interest is based on either the adjusted LIBOR rate plus 2.5% per annum or an alternate base rate plus 0.5% per annum, at the Company's option. The alternate base rate is the greater of the bank's base rate or the federal funds effective rate plus 0.5% per annum. Interest is charged monthly on alternate base rate loans. Interest is payable on LIBOR loans on the last day of the interest period applicable thereto and is also paid when a LIBOR loan becomes due. Among other provisions, the credit facility requires the Company to maintain certain minimum financial ratios. As of June 30, 1999, the Company was in compliance with all covenants. As of June 30, 1999 and September 30, 1998, the Company had no outstanding borrowings under its credit facility; however, the availability of the total commitment amount to the Company has been reduced by the $800,000 letter of credit issued in connection with the SDA acquisition. 8 TIER TECHNOLOGIES, INC. NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS--(Continued) (unaudited) NOTE 5--NET INCOME (LOSS) PER SHARE The following table sets forth the computation of basic and diluted net income (loss) per share: Three Months Nine Months Ended Ended June 30, June 30, --------------- -------------- 1999 1998 1999 1998 ------- ------ ------ ------ (in thousands, except per share data) Numerator: Net income (loss).......................... $(2,802) $1,199 $ (170) $2,192 ======= ====== ====== ====== Denominator for basic net income (loss) per share-weighted average common shares outstanding................................. 12,262 9,848 12,006 8,378 Effects of dilutive securities: Common stock options....................... -- 1,492 -- 1,251 Convertible preferred stock................ -- -- -- 120 Common stock contingently issuable......... -- 33 -- 11 ------- ------ ------ ------ Dilutive common stock equivalents............ -- 1,525 -- 1,382 ------- ------ ------ ------ Denominator for diluted net income (loss) per share-adjusted weighted average common shares and assumed conversions.............. 12,262 11,373 12,006 9,760 ======= ====== ====== ====== Basic net income (loss) per share............ $ (0.23) $ 0.12 $(0.01) $ 0.26 ======= ====== ====== ====== Diluted net income (loss) per share.......... $ (0.23) $ 0.11 $(0.01) $ 0.22 ======= ====== ====== ====== Options to purchase approximately 128,043 shares of Class B common stock at a price ranging from $13.88 to $16.38 per share were not included in the computation of diluted net income per share for the nine months ended June 30, 1998 because the options' exercise prices were greater than the average market price of the shares. For the three months and nine months ended June 30, 1999, common stock equivalents of 574,000 shares and 823,000 shares, respectively, were excluded from the calculation of net loss per share since their effect would have been anti-dilutive. NOTE 6--COMPREHENSIVE INCOME (LOSS) The Company's comprehensive income (loss) was as follows: Nine Months Three Months Ended Ended June 30, June 30, --------------- -------------- 1999 1998 1999 1998 ------- ------ ------ ------ (in thousands) Net income (loss)........................... $(2,802) $1,199 $ (170) $2,192 Currency translation adjustment............. 647 (553) 1,069 (609) ------- ------ ------ ------ Comprehensive income (loss)................. $(2,155) $ 646 $ 899 $1,583 ======= ====== ====== ====== NOTE 7--CONTINGENCIES Guaranty of Obligation On December 22, 1998, the Company guaranteed a portion of an obligation of James L. Bildner, the Company's Chief Executive Officer, with respect to his California residence (the "Guaranty"). The Company's liability under the Guaranty is capped at $1,000,000. In connection with the Guaranty, Mr. Bildner had previously 9 TIER TECHNOLOGIES, INC. NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS--(Continued) (unaudited) NOTE 7--CONTINGENCIES (continued) pledged to the Company shares of Tier Technologies, Inc. common stock owned by him with a fair market value of at least 110% of the Guaranty amount and agreed to indemnify the Company for any loss, liability or expense incurred in connection with the Guaranty. Effective June 30, 1999, the Company amended the pledge agreement with Mr. Bildner such that his pledge to the Company is set at 126,619 shares of Tier Technologies, Inc. common stock, which as of June 30, 1999 had a market value of $886,333. Mr. Bildner continues to indemnify the Company for any loss, liability or expense incurred in connection with the Guaranty. NOTE 8--NEW ACCOUNTING PRONOUNCEMENTS In June 1997, the Financial Accounting Standards Board issued Statement No. 131, "Disclosure about Segments of an Enterprise and Related Information" ("FAS 131"). The Company is required to adopt FAS 131 in the fiscal year 1999 annual financial statements. FAS 131 requires disclosure of certain information regarding operating segments, products and services, geographic areas of operation and major customers. Adoption of FAS 131 is expected to have no material impact on the Company's consolidated financial position, results of operations or cash flows. In June 1998, the Financial Accounting Standards Board issued Statement No. 133, "Accounting for Derivative Instruments and Hedging Activities" ("FAS 133"). The new standard requires companies to record derivatives on the balance sheet as assets or liabilities, measured at fair value. Gains or losses resulting from changes in the values of those derivatives will be reported in the statement of operations or as a deferred item, depending on the use of the derivatives and whether they qualify for hedge accounting. The key criterion for hedge accounting is that the derivative must be highly effective in achieving offsetting changes in fair value or cash flows of the hedged items during the term of the hedge. In July 1999, the Financial Accounting Standards Board issued Statement No. 137, "Accounting for Derivative Instruments and Hedging Activity--Deferral of Effective Date of FASB Statement No. 133," which defers the effective date for the Company until the quarter ended December 31, 2000. The Company will adopt FAS 133 in its quarter ending December 31, 2000 and has not yet determined the impact, if any, that the adoption of FAS 133 will have on the consolidated financial statements. NOTE 9--CONTRACT DISPUTE The Company received a notice dated December 17, 1998 that a prime contractor was exercising its right to terminate one of the Company's Australian projects alleging a breach of the sub-contract. The Company believes that the termination was not valid under the terms of the sub- contract and that it has not breached the agreement. In early January 1999, the Company and the prime contractor reached an understanding to continue the engagement on a time and materials basis with both parties retaining their rights under the original agreement. In accordance with the January agreement, the Company continued to provide resources on a time and materials basis on the engagement. The Company and the prime contractor met in early June to discuss the project and resolution of outstanding issues. The parties were not able to resolve the dispute at that time. On June 17, 1999, the Company received a letter from the prime contractor requesting a plan to terminate the Company's involvement in the project. After a series of further discussions with the prime contractor concerning the future of the relationship between the parties, the Company determined that it would establish a reserve for the entire net receivable balance of $1,856,000. On June 28, 1999, the Company filed a federal civil action against the prime contractor for the amounts the Company is due. 10 TIER TECHNOLOGIES, INC. NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS--(Continued) (unaudited) NOTE 9--CONTRACT DISPUTE (continued) On August 11, 1999, the Company received the prime contractor's answer and counterclaim in response to the Company's complaint. The prime contractor denied the Company's claim and counterclaimed alleging breach of contract and seeking declaratory relief and damages in excess of $8 million. The Company denies the allegations and intends to vigorously pursue its own claim against the prime contractor. In the event the prime contractor prevails in its action, the Company's financial condition and results of operations would be materially and adversely affected. 11 ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Overview Tier provides information technology ("IT") consulting, application development and software engineering services that facilitate the migration of clients' enterprise-wide systems and applications to leading edge technologies. Through offices located in the United States, Australia and the United Kingdom, the Company works closely with Fortune 1000, government and other clients to determine, evaluate and implement an IT strategy that allows it to rapidly adopt, deploy and transfer emerging technologies while preserving viable elements of the client's legacy systems. The Company's revenues increased to $65.4 million in the nine months ended June 30, 1999 from $36.7 million in the nine months ended June 30, 1998. The Company's workforce, composed of employees, independent contractors and subcontractors, has grown to 706 on June 30, 1999 from 436 on June 30, 1998. The Company's revenues are derived primarily from professional fees billed to clients on either a time and materials basis, a fixed price basis, or a per-transaction basis. Time and materials revenues are recognized as services are performed and expenses are incurred. Fixed price revenues are recognized using the percentage-of-completion method, based upon the ratio of costs incurred to total estimated project costs. Revenues from performance-based contracts are recognized based on fees charged on a per-transaction basis. The percentage of the Company's revenues generated on a fixed price basis was 21.0% and 27.9% for the three months ended June 30, 1999 and 1998, respectively, and 13.2% and 23.3% for the nine months ended June 30, 1999 and June 30, 1998, respectively. Revenues from the resale of products and software licenses were $2.1 million and $178,000 for the three months ended June 30, 1999 and 1998, respectively, and $5.2 million and $2.6 million for the nine months ended June 30, 1999 and June 30, 1998, respectively. Substantially all of Tier's contracts are terminable by the client following limited notice and without significant penalty to the client. From time to time, in the regular course of its business, the Company negotiates the modification, termination, renewal or transition of time and materials and fixed price contracts that may involve an adjustment to the scope or nature of the project, billing rates or outstanding receivables. To date, the Company has generally been able to obtain an adjustment in its fees following a significant change in the assumptions upon which the original estimate was made, but there can be no assurance that the Company will be successful in obtaining adjustments in the future. The Company has derived a significant portion of its revenues from a small number of large clients. For many of these clients, the Company performs a number of different projects pursuant to multiple contracts or purchase orders. For the nine months ended June 30, 1999, Humana Inc. and the State of Missouri accounted for 33.9% and 13.9% of the Company's revenues, respectively. The Company anticipates that a substantial portion of its revenues will continue to be derived from a small number of large clients. The completion, cancellation or significant reduction in the scope of a large project would have a material adverse effect on the Company's business, financial condition and results of operations. A significant portion of the Company's revenues are derived from sales to government agencies. For the nine months ended June 30, 1999, approximately 31.7% of the Company's revenues were derived from sales to government agencies, as compared to 43% for the nine months ended June 30, 1998. Personnel and rent expenses represent a significant percentage of the Company's operating expenses and are relatively fixed in advance of any particular quarter. Senior executives manage the Company's personnel utilization rates by carefully monitoring its needs and basing most personnel increases on specific project requirements. To the extent revenues do not increase at a rate commensurate with these additional expenses, the Company's results of operations would be materially and adversely affected. In addition, to the extent that the Company is unable to hire and retain salaried employees to staff new or existing client engagements and retains hourly employees or independent contractors in their place, the Company's business, financial condition and results of operations would be materially and adversely affected. From December 1996 through June 30, 1999, the Company made twelve acquisitions for a total cost of approximately $23.9 million, including the issuance of shares of Class B common stock but excluding future contingent payments, all of which were accounted for under the purchase method of accounting. Generally, 12 contingent payments are recorded as additional purchase price at the time the payment can be determined beyond a reasonable doubt. If a contingent payment is based, in part, on a seller's continuing employment with the Company, when the amount is deemed probable to be made the payments are recorded as compensation expense over the vesting period. These acquisitions helped the Company to expand its operations in the United States, to establish its operations in Australia and the United Kingdom, to broaden the Company's client base, service offerings and technical expertise and to supplement its human resources. International operations accounted for 33.9% and 22.0% of revenues for the nine months ended June 30, 1999 and June 30, 1998, respectively. The Company believes that the percentage of total revenues attributable to international operations will continue to be significant and may continue to grow. International operations may subject the Company to foreign currency translation adjustments and transaction gains and losses for amounts denominated in foreign currencies. Results of Operations The following table sets forth, for the periods indicated, selected statements of operations data as a percentage of net revenues: Three Months Nine Months Ended June 30, Ended June 30, ----------------- ----------------- 1999 1998 1999 1998 ------- ------- ------- ------- Revenues............................. 100.0 % 100.0% 100.0 % 100.0% Cost of revenues..................... 58.5 62.1 60.8 64.5 ------- ------- ------- ------- Gross profit......................... 41.5 37.9 39.2 35.5 Costs and expenses: Selling and marketing.............. 7.2 5.4 6.8 6.0 General and administrative......... 23.5 18.3 20.9 17.5 Compensation charge related to business combinations............. 1.5 0.6 0.7 1.8 Purchased in-process technology.... 16.8 -- 6.1 -- Reserve for contract dispute....... 7.8 -- 2.9 -- Depreciation and amortization...... 5.1 2.3 3.9 1.9 ------- ------- ------- ------- Income (loss) from operations........ (20.4) 11.3 (2.1) 8.3 Interest income (expense), net....... 1.1 1.5 1.7 1.5 ------- ------- ------- ------- Income (loss) before income taxes.... (19.3) 12.8 (0.4) 9.8 Provision (benefit) for income taxes............................... (7.5) 4.8 (0.1) 3.8 ------- ------- ------- ------- Net income (loss).................... (11.8)% 8.0% (0.3)% 6.0% ======= ======= ======= ======= Three Months Ended June 30, 1999 and June 30, 1998 Revenues. Revenues are generated primarily by providing professional consulting services on client engagements. Revenues increased 59.8% to $23.8 million for the three months ended June 30, 1999 from $14.9 million in the three months ended June 30, 1998. This increase resulted primarily from internal growth, including an expanded client base and several significant new contracts, and from acquisitions including two months of revenues from the TTS acquisition completed during the quarter. Gross Profit. Cost of revenues consists primarily of those costs directly attributable to providing service to a client, including employee salaries, independent contractor and subcontractor costs, employee benefits, payroll taxes, travel expenses, and any equipment or software costs. For projects performed on a per-transaction basis, cost of revenues would also include facility and overhead costs. Gross profit increased 75.0% to $9.9 million for the three months ended June 30, 1999 from $5.6 million in the three months ended June 30, 1998. Gross margin increased to 41.5% for the three months ended June 30, 1999 as compared to 37.9% in the three months ended June 30, 1998. This increase resulted primarily from higher margins on certain large contracts. 13 Selling and Marketing. Selling and marketing expenses consist primarily of personnel costs, sales commissions, travel costs and product literature. Selling and marketing expenses increased 114.5% to $1.7 million for the three months ended June 30, 1999 from $800,000 in the three months ended June 30, 1998. As a percentage of revenues, selling and marketing expenses increased to 7.2% for the three months ended June 30, 1999 from 5.4% in the three months ended June 30, 1998. The increase in selling and marketing expenses was primarily attributable to the addition of sales and marketing personnel, both internally and through acquisitions, to support the higher revenue base and increased selling and marketing efforts. General and Administrative. General and administrative expenses consist primarily of personnel costs related to general management functions, human resources, recruiting, finance, legal, accounting and information systems, as well as professional fees related to legal, audit, tax, external financial reporting and investor relations matters. General and administrative expenses increased 105.4% to $5.6 million for the three months ended June 30, 1999 from $2.7 million in the three months ended June 30, 1998. As a percentage of revenues, general and administrative expenses increased to 23.5% for the three months ended June 30, 1999 from 18.3% in the three months ended June 30, 1998. The increase in general and administrative expenses, both in total dollars and as a percentage of revenues, was attributable to building the infrastructure to support, manage and control the Company's growth, as well as the costs of integrating and operating acquired businesses. Compensation Charge Related to Business Combinations. Compensation charge related to business combinations consists primarily of certain contingent performance payments made in connection with prior acquisitions. Compensation charge related to business combinations increased 277.7% to $355,000 for the three months ended June 30, 1999 from $94,000 in the three months ended June 30, 1998. As a percentage of revenues, compensation charges related to business combinations increased to 1.5% for the three months ended June 30, 1999 from 0.6% in the three months ended June 30, 1998. The increase in total compensation charge related to business combinations was attributable to an increase in contingent payments earned during the current period by prior owners of the acquired businesses. For the three months ended June 30, 1999, the compensation charge related to business combinations resulted from contingent payments earned in accordance with the acquisition agreements for Simpson Fewster & Co. Pty Limited ("SFC") and Infact Pty Limited as trustee of the Infact Unit Trust ("Infact"). For the three months ended June 30, 1998, the compensation charge related to business combinations resulted from contingent payments earned in accordance with the acquisition agreements for Encore Consulting, Inc. ("Encore") and SFC. The Company expects compensation charges related to business combinations to fluctuate significantly from quarter to quarter depending upon whether performance payments are earned or missed by acquired businesses and the timing of those determinations. Purchased In-Process Technology. Purchased in-process technology charge of $4 million was recorded for the three months ended June 30, 1999. There was no comparable charge for the three months ended June 30, 1998. As a percentage of revenues, the purchased in-process technology charge was 16.8% for the three months ended June 30, 1999. This charge results from the purchase of exclusive worldwide licensing rights to components of a large scale, enterprise-wide commercial billing system currently under development by the Company for a client. Reserve for Contract Dispute. Reserve for contract dispute charge of $1.9 million was recorded for the three months ended June 30, 1999. There was no comparable charge for the three months ended June 30, 1998. As a percentage of revenues, the reserve for contract dispute was 7.8% for the three months ended June 30, 1999. This reserve relates to a previously disclosed ongoing contract dispute with a prime contractor to which the Company is a subcontractor. After a series of discussions with the prime contractor, the Company determined that collection of the outstanding accounts receivable balance was unlikely. Depreciation and Amortization. Depreciation and amortization consist primarily of expenses associated with the depreciation of equipment and improvements and amortization of intangible assets resulting from acquisitions and purchases of certain intellectual property. Depreciation and amortization increased 261.7% to $1.2 million for the three months ended June 30, 1999 from $337,000 in the three months ended June 30, 1998. As a percentage of revenues, depreciation and amortization increased to 5.1% for the three months ended June 30, 1999 from 2.3% in the three months ended June 30, 1998. The increase in total depreciation and 14 amortization expense was primarily attributable to the amortization of increased intangible assets from business combinations, the amortization of the costs associated with the purchase of a project management system, and the depreciation associated with increased capital expenditures. Interest Income and Interest Expense, Net. Net interest income increased 21.5% to $266,000 for the three months ended June 30, 1999 compared to net interest income of $219,000 in the three months ended June 30, 1998. This increase was primarily attributable to interest income generated from the Company's investments. The three months ended June 30, 1998 does not reflect the increased investment base from the secondary offering proceeds as these were not invested until late June of 1998. Provision (Benefit) for Income Taxes. The benefit for income taxes was $(1.8) million for the three months ended June 30, 1999 as compared to a provision for income taxes of $713,000 in the three months ended June 30, 1998. The effective tax rate for the three months ended June 30, 1999 was 39.0%, compared to 37.3% for the three months ended June 30, 1998. The increase in the effective tax rate was due to the potential impact of the Company's ability to utilize its foreign tax credits given the change in the geographic mix of the Company. The Company anticipates that its effective tax rate for the fiscal year ending September 30, 1999 will be 39.0%; however, the actual rate may vary due to a change in the estimated amount or geographic mix of the Company's earnings, changes in tax law, the effect of future acquisitions or a change in the Company's investment in tax-advantaged securities. Nine Months Ended June 30, 1999 and June 30, 1998 Revenues. Revenues increased 78.1% to $65.4 million for the nine months ended June 30, 1999 from $36.7 million in the nine months ended June 30, 1998. This increase resulted primarily from internal growth, including an expanded client base and several significant new contracts, and from multiple acquisitions. Gross Profit. Gross profit increased 96.9% to $25.7 million for the nine months ended June 30, 1999 from $13.0 million in the nine months ended June 30, 1998. Gross margin increased to 39.2% for the nine months ended June 30, 1999 from 35.5% in the nine months ended June 30, 1998. The increase in gross margin was primarily attributable to higher margins on certain large contracts. Selling and Marketing. Selling and marketing expenses increased 101.8% to $4.5 million for the nine months ended June 30, 1999 from $2.2 million in the nine months ended June 30, 1998. As a percentage of revenues, selling and marketing expenses increased to 6.8% for the nine months ended June 30, 1999 from 6.0% in the nine months ended June 30, 1998. The increase in total selling and marketing expenses was primarily attributable to the addition of sales and marketing personnel, both internally and through acquisitions, to support the higher revenue base and increased selling and marketing efforts. General and Administrative. General and administrative expenses increased 112.4% to $13.7 million for the nine months ended June 30, 1999 from $6.4 million in the nine months ended June 30, 1998. As a percentage of revenues, general and administrative expenses increased to 20.9% for the nine months ended June 30, 1999 from 17.5% in the nine months ended June 30, 1998. The increase in general and administrative expenses, both in total dollars and as a percentage of revenues, was primarily attributable to building the infrastructure to support, manage and control the Company's growth, as well as the costs of integrating and operating acquired businesses. Compensation Charge Related to Business Combinations. Business combination compensation expenses were $477,000 or 0.7% of revenues, for the nine months ended June 30, 1999 as compared to $646,000, or 1.8% of revenues, for the nine months ended June 30, 1998. The decrease in total compensation charge related to business combinations was attributable to a decrease in contingent payments earned during the current period by prior owners of the acquired businesses. For the nine months ended June 30, 1999, the compensation charge related to business combinations resulted from contingent payments earned in accordance with the acquisition agreements for SFC and Infact. For the nine months ended June 30, 1998, the compensation charge related to business combinations resulted from contingent payments earned in accordance with the acquisition agreements for Encore, Albanycrest, Limited and SFC. 15 Purchased In-Process Technology. Purchased in-process technology charge of $4 million was recorded for the nine months ended June 30, 1999. There was no comparable charge for the nine months ended June 30, 1998. As a percentage of revenues, the purchased in-process technology charge was 6.1% for the nine months ended June 30, 1999. This charge results from the purchase of exclusive worldwide licensing rights to components of a large scale, enterprise-wide commercial billing system currently under development by the Company for a client. Reserve for Contract Dispute. Reserve for contract dispute charge of $1.9 million was recorded for the nine months ended June 30, 1999. There was no comparable charge for the nine months ended June 30, 1998. As a percentage of revenues, the reserve for contract dispute was 2.9% for the nine months ended June 30, 1999. This reserve relates to a previously disclosed ongoing contract dispute with a prime contractor to which the Company is a subcontractor. After a series of discussions with the prime contractor, the Company determined that collection of the outstanding accounts receivable balance was unlikely. Depreciation and Amortization. Depreciation and amortization increased 265.0% to $2.6 million for the nine months ended June 30, 1999 from $706,000 in the nine months ended June 30, 1998. As a percentage of revenues, depreciation and amortization increased to 3.9% for the nine months ended June 30, 1999 from 1.9% in the nine months ended June 30, 1998. The increase in total depreciation and amortization expenses was primarily attributable to the amortization of increased intangible assets from business combinations, the depreciation associated with increased capital expenditures, and the amortization of the costs associated with the purchase of a project management system. Interest Income and Interest Expense, Net. The Company had net interest income of $1.1 million for the nine months ended June 30, 1999 compared to net interest income of $544,000 for the nine months ended June 30, 1998. This change was primarily attributable to the interest income generated from its investment of proceeds from the initial and secondary public offerings. Provision (Benefit) for Income Taxes. The benefit for income taxes was $(108,000) for the nine months ended June 30, 1999 as compared to a provision for income taxes of $1.4 million in the nine months ended June 30, 1998. The effective tax rate for the nine months ended June 30, 1999 and June 30, 1998 was 39%. Liquidity and Capital Resources The Company's principal capital requirement is to fund working capital to support its growth, including potential future acquisitions. The Company maintains an $8 million revolving credit facility (the "Credit Facility") that allows the Company to borrow the lesser of an amount equal to 85% of eligible accounts receivable or $8 million. The loans bear interest, at the Company's option, either at the adjusted LIBOR rate plus 2.5% per annum or an alternate base rate plus 0.5% per annum. The alternate base rate is the greater of the bank's base rate or the federal funds effective rate plus 0.5% per annum at the Company's option. The loans are secured by first priority liens and security interests in substantially all of the Company's assets, including a pledge of all stock of its domestic subsidiaries and a pledge of approximately 65% of the stock of the Company's foreign subsidiaries. The Credit Facility contains certain restrictive covenants, including limitations on the amount of loans the Company may extend to officers and employees, the incurrence of additional debt and a prohibition against the payment of dividends (other than dividends payable in its stock). The Credit Facility requires the maintenance of certain financial ratios, including a minimum quarterly net income requirement and a minimum ratio of total liabilities to earnings before interest, taxes, depreciation and amortization. As of June 30, 1999, the Company was in compliance with all covenants. As of June 30, 1999, there were no borrowings outstanding under the Credit Facility; however, the availability of the total commitment amount to the Company has been reduced by the $800,000 letter of credit issued in connection with the SDA acquisition. Net cash used in operating activities was $695,000 in the nine months ended June 30, 1999 as compared to net cash used in operating activities of $2.4 million in the nine months ended June 30, 1998. The decrease in net cash used in operating activities is largely attributable to increased depreciation and amortization and provision for doubtful accounts and a smaller increase in accounts receivable, as partially offset by a decrease in net 16 income, a larger decrease in accounts payable and accrued liabilities and income taxes payable. During the three months ended June 30, 1999, the Company acquired the exclusive worldwide licensing rights to components of a large scale, enterprise-wide commercial billing system currently being developed by the Company for a client. The license includes all additions, enhancements, and improvements to the software to the extent that the Company is employed by the licensor to make such changes in the future. Upon completion, the billing system will be customizable for licensing to the Company's clients in both the commercial and government sectors. Net cash used in investing activities was $13.2 million and $16.8 million in the nine months ended June 30, 1999 and June 30, 1998, respectively. The decrease in cash used in investing activities is largely attributable to an increase in sales and maturities of available-for-sale securities, as partially offset by an increase in purchases of available-for-sale securities and increased investments in the acquisition of Midas Computer Software Limited, ADC Consultants Pty Limited, Service Design Associates, Inc. and Technology Training Services, a division of Automated Concepts, Inc. Capital expenditures, including equipment acquired under capital lease but excluding assets acquired or leased through business combinations, were approximately $4.8 million in the nine months ended June 30, 1999 and $1.2 million in the nine months ended June 30, 1998. The increase in capital expenditures was primarily attributable to an increased workforce, geographic expansion and development of the Company's technology infrastructure. The Company anticipates that it will continue to have significant capital expenditures in the near-term related to, among other things, purchases of computer equipment to enhance the Company's global operations and support its growth, as well as potential expenditures related to new office leases and the establishment of the Company's application development centers and global project management office. During the three months ended June 30, 1999, the Company purchased from a client the ownership rights to a project management system for $2 million. The system will be used by the Company as its standard project management system. Net cash provided by financing activities totaled $799,000 in the nine months ended June 30, 1999 and $52.9 million in the nine months ended June 30, 1998. In the nine months ended June 30, 1998, the Company completed its initial public offering, which raised net proceeds of $54.8 million, and repaid $2.8 million under its line of credit. The Company anticipates that its existing capital resources, including cash provided by operating activities and available bank borrowings, will be adequate to fund the Company's operations for at least the next 12 months. There can be no assurance that changes will not occur that would consume available capital resources before such time. The Company's capital requirements depend on numerous factors, including potential acquisitions, new contracts, the timing of the receipt of accounts receivable and employee growth. The Company is involved in a contract dispute with the prime contractor on one of the Company's Australian projects. See "Item 1. Legal Proceedings." On June 28, 1999, the Company filed a federal civil action against the prime contractor for the amounts the Company is due under the contract. On August 11, 1999, the Company received the prime contractor's answer and counterclaim, in which the prime contractor denies the Company's claim, alleges breach of contract by the Company and seeks declaratory relief and damages in excess of $8 million. The Company denies the allegations and intends to vigorously pursue its own claim against the prime contractor. At this time, there can be no assurance as to the course of this dispute or its possible resolution. In the event the prime contractor prevails in its action, the Company's financial condition and results of operations would be materially and adversely affected. To the extent that the Company's existing capital resources are insufficient to meet its capital requirements, the Company will have to raise additional funds. There can be no assurance that additional funding, if necessary, will be available on favorable terms, if at all. Year 2000 The "Year 2000 Issue" is typically the result of software being written using two digits rather than four to define the applicable year. The Company uses a significant number of computer software programs and operating systems in its service offerings, financial business systems and administrative functions. To the extent these software applications are unable to appropriately interpret the upcoming calendar year "2000", remediation of such applications will be necessary. 17 The Company is continuing to assess the preparedness of its internal IT and non-IT systems and has substantially completed the remediation, testing and certification of its critical internal systems. To date, no significant Year 2000 related problems have been identified. The Company's internal systems are largely PC-based and a majority were recently acquired or installed. As a result, the Company believes that a high percentage of its hardware and non-IT systems already address the Year 2000 Issue, as does a majority of its software. Tier anticipates that the remediation, testing and certification process of its remaining systems and software will be substantially completed during the summer of 1999. The Company has not incurred material remediation costs to date and does not anticipate that the cost of such process will have a material adverse effect on the Company's business, result of operations or financial condition. In addition, the Company has made an initial evaluation of the Year 2000 readiness of its key suppliers and other key third parties. The Company continues to work with these parties to address the Year 2000 Issue and to obtain appropriate assurances. The Company's operations could be materially adversely affected if these third parties or the products or services they supply to Tier are disrupted or impaired by the Year 2000 Issue. There can be no assurance that the remediation, testing and certification of the Company's systems will be successful or that the Company's key contractors will have successful conversion programs, and that such Year 2000 Issue compliance failures will not have a material adverse effect on the Company's business, results of operations or financial condition. As a result of the Company's assessment to date, the Company currently believes that a formal contingency plan to address Year 2000 non-compliance is unnecessary; however, the Company may develop such a plan if its on-going assessment indicates areas of significant exposure. Factors That May Affect Future Results The following factors, among others could cause actual results to differ materially from those contained in forward-looking statements in this Form 10- Q. Tier is referred to in this section as "we" or "us". Potential Adverse Effect on Operating Results from Dependence on Large Projects, Limited Clients or Certain Market Sectors. The completion, cancellation or significant reduction in the scope of a large project or a project with certain clients would have a material adverse effect on our business, financial condition and results of operations. Most of our contracts are terminable by the client following limited notice and without significant penalty to the client. We have derived, and believe that we will continue to derive, a significant portion of our revenues from a limited number of clients. For the nine months ended June 30, 1999, Humana Inc. and the State of Missouri accounted for 33.9% and 13.9% of our revenues, respectively. The volume of work performed for specific clients is likely to vary from period to period, and a major client in one period may not use our services in a subsequent period. In addition, as a result of our focus in specific vertical markets, economic and other conditions that affect the companies in these markets could have a material adverse effect on our business, financial condition and results of operations. Variability of Quarterly Operating Results. Our revenues and operating results are subject to significant variation from quarter to quarter due to a number of factors, including: . the number, size and scope of projects in which we are engaged, . the contractual terms and degree of completion of such projects, . start-up costs including software sublicense fees incurred in connection with the initiation of large projects, . our ability to staff projects with salaried employees versus hourly independent and sub-contractors, . competitive pressures on the pricing of our services, . any delays incurred in connection with, or early termination of, a project, . employee utilization rates, 18 . the number of billable days in a particular quarter, . the adequacy of provisions for losses, . the accuracy of estimates of resources required to complete ongoing projects, . demand for our services generated by strategic partnerships and certain prime contractors, . our ability to increase both the number and size of engagements from existing clients, and . economic conditions in the vertical and geographic markets we serve. Due to the relatively long sales cycles for our services in the government services market, the timing of revenue is difficult to forecast. In addition, the achievement of anticipated revenues is substantially dependent on our ability to attract, on a timely basis, and retain skilled personnel. A high percentage of our operating expenses, particularly personnel and rent, are fixed in advance. In addition, we typically reach the annual limitation on FICA contributions for many of our consultants before the end of the calendar year. As a result, payroll taxes as a component of cost of sales will vary from quarter to quarter during the fiscal year and will generally be higher at the beginning of the calendar year. Because of the variability of our quarterly operating results, we believe that period-to-period comparisons of our operating results are not necessarily meaningful, should not be relied upon as indications of future performance and may result in volatility in the price of our common stock. In addition, our operating results will from time to time be below the expectations of analysts and investors. Potential Failure to Identify, Acquire or Integrate New Acquisitions. An important component of our business strategy is to expand our presence in new or existing markets by acquiring additional businesses. From December 1996 through June 30, 1999, we acquired twelve businesses. There can be no assurance that we will be able to identify, acquire or profitably manage additional businesses or to integrate successfully any acquired businesses without substantial expense, delay or other operational or financial problems. Acquisitions involve a number of special risks, including: . diversion of management's attention, . failure to retain key personnel, . amortization of acquired intangible assets, . client dissatisfaction or performance problems with an acquired firm, . assumption of unknown liabilities, and . other unanticipated events or circumstances. Any of these risks could have a material adverse effect on our business, financial condition and results of operations. Inability to Manage Growth. If we are unable to manage our growth effectively, such inability would have a material adverse effect on the quality of our services, our ability to retain key personnel, and our business, financial condition and results of operations. Our growth has placed, and is expected to continue to place, significant demands on our management, financial, staffing and other resources. We have expanded geographically by opening new offices domestically and abroad, and intend to open additional offices. Our ability to manage growth effectively will require us to continue to develop and improve our operational, financial and other internal systems, as well as our business development capabilities, and to train, motivate and manage our employees. In addition, as the average size and number of our projects continues to increase, we must be able to manage such projects effectively. There can be no assurance that our rate of growth will continue or that we will be successful in managing any such growth. Inability to Attract and Retain Professional Staff Necessary to Existing and Future Projects. Our inability to attract, retain and train skilled employees could impair our ability to adequately manage and staff our existing projects and to bid for or obtain new projects, which would have a material adverse effect on our 19 business, financial condition and results of operation. In addition, the failure of our employees to achieve expected levels of performance could adversely affect our business. Our success depends in large part upon our ability to attract, retain, train, manage and motivate skilled employees, particularly project managers and other senior technical personnel. There is significant competition for employees with the skills required to perform the services we offer. In particular, qualified project managers and senior technical and professional staff are in great demand worldwide and competition for such persons is likely to increase. In addition, we require that many of our employees travel to client sites to perform services on our behalf, which may make a position with us less attractive to potential employees. There can be no assurance that a sufficient number of skilled employees will continue to be available, or that we will be successful in training, retaining and motivating current or future employees. Dependence on Key Personnel. Our success depends in large part upon the continued services of a number of key employees, including our Chief Executive Officer and Chairman of the Board of Directors, James L. Bildner, and our President and Chief Technology Officer, William G. Barton. Although we have entered into employment agreements with each of Messrs. Bildner and Barton, either of them may terminate their employment agreements at any time. The loss of the services of either of Messrs. Bildner or Barton could have a material adverse effect on our business. In addition, if one or more of our key employees resigns to join a competitor or to form a competing company, the loss of such personnel and any resulting loss of existing or potential clients to any such competitor could have a material adverse effect on our business, financial condition and results of operations. Control of Company and Corporate Actions by Principal Shareholders. Concentration of voting control could have the effect of delaying or preventing a change in control of us and may affect the market price of our stock. . All of the holders of Class A Common Stock have entered into a Voting Trust with respect to their shares of Class A Common Stock, which represents 60.1% of the total common stock voting power at June 30, 1999. All power to vote shares held in the Voting Trust has been vested in the Voting Trust's trustees, Messrs. Bildner and Barton. As a result, Messrs. Bildner and Barton will be able to control the outcome of all corporate actions requiring shareholder approval, including changes in our equity incentive plan, the election of a majority of our directors, proxy contests, mergers, tender offers, open-market purchase programs or other purchases of common stock that could give holders of our Class B Common Stock the opportunity to realize a premium over the then- prevailing market price for their shares of Class B Common Stock. . The California Corporations Code and our Bylaws currently permit shareholders to require cumulative voting in connection with the election of directors, subject to certain requirements. However, the Articles and Bylaws also provide that cumulative voting will be eliminated effective as of the first record date for an annual meeting on which we have equity securities listed on Nasdaq and 800 or more holders of our equity securities. . Holders of an aggregate of 779,762 shares of Class A Common Stock have entered into agreements with us that may restrict their ability to transfer shares of Class A Common Stock following termination of their employment with the Company. Such agreements would effectively delay the conversion of such shares of Class A Common Stock and may perpetuate control of the Company by the Voting Trust's trustees. Dependence on Partnerships with Third Parties in Performing Certain Client Engagements. We sometimes perform client engagements in partnership with third parties. In the government services market, we often join with other organizations to bid and perform an engagement. In these engagements, we may engage subcontractors or we may act as a subcontractor to the prime contractor of the engagement. In the commercial services market, we sometimes partner with software or technology providers to jointly bid and perform engagements. In both markets, we often depend on the software, resources and technology of our partners in order to perform the engagement. There can be no assurance that actions or failures attributable to our partners 20 or to the prime contractor or subcontractor will not also negatively affect our business, financial condition or results of operations. In addition, the refusal or inability of a partner to permit continued use of its software, resources or technology by us, or the discontinuance or termination by the prime contractor of our services or the services of a key subcontractor, would have a material adverse effect on our business, financial condition and results of operations. Dependence on Contracts with Government Agencies. For the nine months ended June 30, 1999, approximately 31.7% of our revenues were derived from sales to government agencies. Such government agencies may be subject to budget cuts or budgetary constraints or a reduction or discontinuation of funding. A significant reduction in funds available for government agencies to purchase IT services would have a material adverse effect on our business, financial condition and results of operations. In addition, the loss of a major government client, or any significant reduction or delay in orders by such client, would have a material adverse effect on our business, financial condition and results of operations. Failure to Estimate Accurately Fixed Price and Performance-Based Contracts. Our failure to estimate accurately the resources or time required for a fixed price project or the expected volume of transactions under a performance-based contract could have a material adverse effect on our business, financial condition and results of operations. Under fixed price contracts, we receive our fee if we meet specified objectives such as completing certain components of a system installation. For performance-based contracts, we receive our fee on a per-transaction basis, such as the number of child support payments processed. To earn a profit on these contracts, we rely upon accurately estimating costs involved and assessing the probability of meeting the specified objectives or realizing the expected number of transactions within the contracted time period. If we fail to estimate accurately the factors upon which we base our contract pricing, we may incur losses on these contracts. During the nine months ended June 30, 1999, 13.2% of our revenues were generated on a fixed price basis. During the nine months ended June 30, 1999, performance-based contracts did not constitute a material component of the Company's operations; however, such contracts are expected to become a more significant portion of operations in the future. Significant Start-Up Costs. When we are awarded a contract to manage a government program, we can incur significant start-up costs before the facility is fully operational and transactions are being processed. These expenses include leasing office space, purchasing equipment and hiring personnel. As a result, we may incur operating losses in the early stage of a contract. Potential Costs or Claims Resulting from Project Performance. Many of our engagements involve projects that are critical to the operations of our clients' businesses and provide benefits that may be difficult to quantify. The failure by us, or of the prime contractor on an engagement in which we are a subcontractor, to meet a client's expectations in the performance of the engagement could damage our reputation and adversely affect our ability to attract new business, and could have a material adverse effect upon our business, financial condition and results of operations. We have undertaken, and may in the future undertake, projects in which we guarantee performance based upon defined operating specifications or guaranteed delivery dates. Unsatisfactory performance or unanticipated difficulties or delays in completing such projects may result in client dissatisfaction and a reduction in payment to, or payment of damages (as a result of litigation or otherwise) by us, which could have a material adverse effect upon our business, financial condition and results of operations. In addition, unanticipated delays could necessitate the use of more resources than we initially budgeted for a particular project, which also could have a material adverse effect upon our business, financial condition and results of operations. Insufficient Insurance Coverage for Potential Claims. Any failure in a client's system could result in a claim against us for substantial damages, regardless of our responsibility for such failure. There can be no assurance that the limitations of liability set forth in our service contracts will be enforceable or will otherwise protect us from liability for damages. Although we maintain general liability insurance coverage, including coverage for errors or omissions, there can be no assurance that such coverage will continue to be available on reasonable terms, will be available in sufficient amounts to cover one or more claims or that the insurer will not 21 disclaim coverage as to any future claim. The successful assertion for one or more claims against us that exceed available insurance coverage or changes in our insurance policies, including premium increases or the imposition of large deductible or co-insurance requirements, would adversely affect our business, financial condition and results of operations. Delay or Failure to Develop New IT Solutions. Our success will depend in part on our ability to develop IT solutions that keep pace with continuing changes in technology, evolving industry standards and changing client preferences. There can be no assurance that we will be successful in developing such IT solutions in a timely manner or that if developed we will be successful in the marketplace. Delay in developing or failure to develop new IT solutions would have a material adverse effect on our business, financial condition and results of operations. Substantial Competition in the IT Services Market. The IT services market is highly competitive and is served by numerous international, national and local firms. There can be no assurance that we will be able to compete effectively in the market. Market participants include systems consulting and integration firms, including national accounting firms and related entities, the internal information systems groups of our prospective clients, professional services companies, hardware and application software vendors, and divisions of large integrated technology companies and outsourcing companies. Many of these competitors have significantly greater financial, technical and marketing resources, generate greater revenues and have greater name recognition than we do. In addition, there are relatively low barriers to entry into the IT services market, and we have faced, and expect to continue to face, additional competition from new entrants into the IT services market. We believe that the principal competitive factors in the IT services market include: . reputation, . project management expertise, . industry expertise, . speed of development and implementations, . technical expertise, . competitive pricing, and . the ability to deliver results on a fixed price as well as a time and materials basis. We believe that our ability to compete also depends in part on a number of competitive factors outside our control, including: . the ability of our clients or competitors to hire, retain and motivate project managers and other senior technical staff, . the ownership by competitors of software used by potential clients, . the price at which others offer comparable services, . the ability of our clients to perform the services themselves, and . the extent of our competitors' responsiveness to client needs. Our inability to compete effectively on these competitive factors would have a material adverse effect on our business, financial condition and results of operations. Inability to Protect Proprietary Intellectual Property. The steps we take to protect our intellectual property rights may be inadequate to avoid the loss or misappropriation of such information, or to detect unauthorized use of such information. We rely on a combination of nondisclosure and other contractual arrangements, and copyright, trade secret and trademark laws to protect our intellectual property rights. We also 22 (1) enter into confidentiality agreements with our employees, (2) generally require that our consultants and clients enter into such agreements and (3) limit access to our proprietary information. Issues relating to the ownership of, and rights to use, software and application frameworks can be complicated, and there can be no assurance that disputes will not arise that affect our ability to resell or reuse such software and application frameworks. A portion of our business involves the development of software applications for specific client engagements. Ownership of such software is the subject of negotiation with each particular client and is typically assigned to the client. We also develop software application frameworks, and may retain ownership or marketing rights to these application frameworks, which may be adapted through further customization for future client projects. Certain clients have prohibited us from marketing the software and application frameworks developed for them entirely or for specified periods of time or to specified third parties, and there can be no assurance that clients will not demand similar or other restrictions in the future. Although we believe that our services and products do not infringe on the intellectual property rights of others, there can be no assurance that such a claim will not be asserted against us in the future, or that if asserted, any such claim will be successfully defended. Failure to Manage and Expand International Operations. For the nine months ended June 30, 1999, international operations accounted for 33.9% of our total revenues. We believe that the percentage of total revenues attributable to international operations will continue to be significant. In addition, a significant portion of our sales are to large multinational companies. To meet the needs of such companies, both domestically and internationally, we must provide worldwide services, either directly or indirectly. As a result, we intend to expand our existing international operations and may enter additional international markets, which will require significant management attention and financial resources and could adversely effect our operating margins and earnings. In order to expand international operations, we will need to hire additional personnel and develop relationships with potential international clients through acquisition or otherwise. To the extent that we are unable to do so on a timely basis, our growth in international markets would be limited, and our business, financial condition and results of operations would be materially and adversely affected. Our international business operations are subject to a number of risks, including, but not limited to, difficulties in building and managing foreign operations, enforcing agreements and collecting receivables through foreign legal systems, longer payment cycles, fluctuations in the value of foreign currencies and unexpected regulatory, economic or political changes in foreign markets. There can be no assurance that these factors will not have a material adverse effect on our business, financial condition and results of operations. Potential Year 2000 Non-Compliance. The "Year 2000 Issue" is typically the result of software being written using two digits rather than four to define the applicable year. The Company uses a significant number of computer software programs and operating systems in its service offerings, financial business systems and administrative functions. To the extent these software applications are unable to appropriately interpret the upcoming calendar year "2000", remediation of such applications will be necessary. The Company is continuing to assess the preparedness of its internal IT and non-IT systems and has substantially completed the remediation, testing and certification of its critical internal systems. To date, no significant Year 2000 related problems have been identified. The Company's internal systems are largely PC-based and a majority were recently acquired or installed. As a result, the Company believes that a high percentage of its hardware and non-IT systems already address the Year 2000 Issue, as does a majority of its software. Tier anticipates that the remediation, testing and certification process of its remaining systems and software will be substantially completed during the summer of 1999. The Company has not incurred material remediation costs to date and does not anticipate that the cost of such process will have a material adverse effect on the Company's business, result of operations or financial condition. In addition, the Company has made an initial evaluation of the Year 2000 readiness of its key suppliers and other key third parties. The Company is working with these parties to address the Year 2000 Issue and to obtain appropriate assurances. The Company's operations could be materially adversely affected if these third parties or the products or services they supply to Tier are disrupted or impaired by the Year 2000 Issue. 23 There can be no assurance that the remediation, testing and certification of the Company's systems will be successful or that the Company's key contractors will have successful conversion programs, and that such Year 2000 Issue compliance failures will not have a material adverse effect on the Company's business, results of operations or financial condition. As a result of the Company's assessment to date, the Company currently believes that a formal contingency plan to address Year 2000 non-compliance is unnecessary; however, the Company may develop such a plan if its on-going assessment indicates areas of significant exposure. Potential Volatility of Stock Price. A public market for our Class B Common Stock has existed only since the initial public offering of the Class B Common Stock in December 1997. There can be no assurance that an active public market will be sustained. The market for securities of early stage companies has been highly volatile in recent years as a result of factors often unrelated to a company's operations. Factors such as quarterly variations in operating results, announcements of technological innovations or new products or services by us or our competitors, general conditions in the IT industry or the industries in which our clients compete, changes in earnings estimates by securities analysts and general economic conditions such as recessions or high interest rates could contribute to the volatility of the price of the Class B Common Stock and could cause significant fluctuations. Further, in the past, following periods of volatility in the market price of a company's securities, securities class action litigation has often been instituted against the issuing company. Such litigation could result in substantial costs and a diversion of management's attention and resources, which could have a material adverse effect on our business, financial condition and results of operations. Any adverse determination in such litigation could also subject us to significant liabilities. There can be no assurance that such litigation will not be instituted in the future against us. Issuance of Preferred Stock May Prevent Change in Control and Adversely Affect Market Price for Class B Common Stock. The Board of Directors has the authority to issue preferred stock and to determine the preferences, limitations and relative rights of shares of preferred stock and to fix the number of shares constituting any series and the designation of such series, without any further vote or action by our shareholders. The preferred stock could be issued with voting, liquidation, dividend and other rights superior to the rights of our Class B Common Stock. The potential issuance of preferred stock may delay or prevent a change in control of us, discourage bids for the Class B Common Stock at a premium over the market price and adversely affect the market price and the voting and other rights of the holders of our common stock. No Current Intention to Declare or Pay Dividends. We have never declared or paid cash dividends on our capital stock and do not anticipate paying any cash dividends in the foreseeable future. ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Market risk represents the risk of loss that may impact the financial position, results of operations or cash flows of the Company due to adverse changes in market prices and rates. The Company is exposed to market risk because of changes in foreign currency exchange rates as measured against the U.S. dollar and currencies of the Company's subsidiaries and operations in Australia and the United Kingdom. Foreign Currency Exchange Rate Risk. The Company has wholly owned subsidiaries in Australia and conducts operations in the United Kingdom through a U.S.-incorporated subsidiary and a United Kingdom subsidiary. Revenues from these operations are typically denominated in Australian Dollars or British Pounds, respectively, thereby potentially affecting the Company's financial position, results of operations and cash flows due to fluctuations in exchange rates. The Company does not anticipate that near-term changes in exchange rates will have a material impact on future earnings, fair values or cash flows of the Company and has not engaged in foreign currency hedging transactions for the nine months ended June 30, 1999. There can be no assurance that a sudden and significant decline in the value of the Australian Dollar or British Pound would not have a material adverse effect on the Company's financial condition and results of operations. 24 PART II. OTHER INFORMATION ITEM 1. LEGAL PROCEEDINGS The Company received a notice dated December 17, 1998 that a prime contractor was exercising its right to terminate one of the Company's Australian projects alleging a breach of the sub-contract. The Company believes that the termination was not valid under the terms of the sub- contract and that it has not breached the agreement. In early January 1999, the Company and the prime contractor reached an understanding to continue the engagement on a time and materials basis with both parties retaining their rights under the original agreement. In accordance with the January agreement, the Company has continued to provide resources on a time and materials basis on the engagement. The Company and the prime contractor met in early June to discuss the project and resolution of outstanding issues. The parties were not able to resolve the dispute at that time. On June 17, 1999, the Company received a letter from the prime contractor requesting a plan to terminate the Company's involvement in the project. After a series of further discussions with the prime contractor concerning the future of the relationship between the parties, the Company determined that it would establish a reserve for the entire net receivable balance of $1,856,000. On June 28, 1999, the Company also filed a civil action (Tier Technologies, Inc. v. Unisys Corporation) in the U.S.D.C. for the Northern District of California seeking money damages in excess of $2,000,000 and a declaration that the Company has performed its duties and obligations under the agreement, that it has no further obligations under the agreement, and that the prime contractor is obligated to pay the Company all amounts outstanding under the agreement. On August 11, 1999, the Company received the prime contractor's answer and counterclaim in response to the Company's complaint. The prime contractor denied the Company's claim and counterclaimed alleging breach of contract and seeking declaratory relief. The prime contractor is also seeking damages in excess of $8 million and indemnification for damages, claims, penalties, fines and/or other sanctions which may be levied in the future by the client of the prime contractor. The Company denies the prime contractor's allegations and intends to vigorously pursue its own claim against the prime contractor. ITEM 2. CHANGES IN SECURITIES AND USE OF PROCEEDS c. Effective as of April 30, 1999, in connection with the acquisition of certain assets and the assumption of certain liabilities of the Technology Training Services division ("TTS") of Automated Concepts, Inc., the Company issued into escrow 172,406 shares of its Class B common stock registered in the name of "Automated Concepts, Inc." At the time of issue the shares were valued at $1.5 million. The shares are contingently issuable from escrow based on the acquired business achieving certain levels of gross profit and revenues measured annually over a two-year period. If contingent performance requirements under the acquisition agreement are met, the number of shares to be released from escrow will be determined utilizing the average closing price of the Company's Class B common stock for the five trading days preceding each performance anniversary. The offer and sale of these securities were made in reliance on the exemption from registration under Section 4(2) and Regulation D of the Securities Act of 1933. 25 ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K (a) Exhibits. Exhibit Number Description ------- ----------- 10.49 Asset Purchase Agreement dated as of May 17, 1999 by and between the Registrant and Humana, Inc.* 10.50 End User Agreement dated as of May 17, 1999 between the Registrant and Humana, Inc.* 10.51 End User Agreement dated as of May 19, 1999 between the Registrant and Humana, Inc.* 10.52 Amended and Restated Pledge Agreement, dated as of June 30, 1999, by and between the Registrant and James L. Bildner 10.53 Second Amended and Restated Pledge Agreement, dated as of June 30, 1999, by and between the Registrant and James L. Bildner 10.54 Third Amended and Restated Pledge Agreement, dated as of June 30, 1999, by and between the Registrant and James L. Bildner 10.55 Third Amended and Restated Pledge Agreement, dated as of June 30, 1999, by and between the Registrant and William G. Barton 10.56 Amended and Restated Revolving Credit Agreement, dated as of May 28, 1999, by and between the Registrant, Tier Technologies (United Kingdom) and BankBoston, N.A. 10.57 First Amendment to Amended and Restated Revolving Credit Agreement, dated as of June 30, 1999, by and between the Registrant, Tier Technologies (United Kingdom), Inc. and BankBoston, N.A. 10.58 Standard Services Contract Agreement, dated as of June 1, 1999, by and between the Registrant and the Maryland Department of Human Resources 10.59 Contract, dated as of May 27, 1999, by and between the Registrant and the State of Tennessee Department of Human Services 27.1 Financial Data Schedule - -------- * Filed as an exhibit to the Registrant's Current Report on Form 8-K, filed on June 16, 1999. (b) Reports on Form 8-K. Current Report on Form 8-K, filed on April 6, 1999 pursuant to Item 5 regarding the acquisition of certain assets and liabilities of Service Design Associates, Inc. Current Report on Form 8-K, filed on May 14, 1999 pursuant to Item 5 regarding the acquisition of certain assets and liabilities of Automated Concepts, Inc. Current Report on Form 8-K, filed on June 16, 1999 pursuant to Item 5 regarding the acquisition of a project management system and intellectual property rights. 26 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. Tier Technologies, Inc. Dated: August 13, 1999 By: /s/ James L. Bildner ----------------------------------- James L. Bildner Chairman of the Board and Chief Executive Officer (Duly Authorized Officer) By: /s/ George K. Ross ----------------------------------- George K. Ross Executive Vice President and Chief Financial Officer (Principal Financial Officer) 27 EXHIBIT INDEX Exhibit Number Description Page ------- ----------- ---- 10.52 Amended and Restated Pledge Agreement, dated as of June 30, 1999, by and between the Registrant and James L. Bildner 10.53 Second Amended and Restated Pledge Agreement, dated as of June 30, 1999, by and between the Registrant and James L. Bildner 10.54 Third Amended and Restated Pledge Agreement, dated as of June 30, 1999, by and between the Registrant and James L. Bildner 10.55 Third Amended and Restated Pledge Agreement, dated as of June 30, 1999, by and between the Registrant and William G. Barton 10.56 Amended and Restated Revolving Credit Agreement, dated as of May 28, 1999, by and between the Registrant, Tier Technologies (United Kingdom) and BankBoston, N.A. 10.57 First Amendment to Amended and Restated Revolving Credit Agreement, dated as of June 30, 1999, by and between the Registrant, Tier Technologies (United Kingdom) and BankBoston, N.A. 10.58 Standard Services Contract Agreement, dated as of June 1, 1999, by and between the Registrant and the Maryland Department of Human Resources 10.59 Contract, dated as of May 27, 1999, by and between the Registrant and the State of Tennessee Department of Human Services 27.1 Financial Data Schedule