EXHIBIT 21.1 SUBSIDIARIES Forte Advanced Management Software, Inc. California GCTI Telecommunications Laboratories GmbH Germany GTF Sarl France Genesys Australasia Pty Ltd. Australia Genesys Japan Japan Genesys Laboratories Canada, Inc. Canada Genesys Telecommunications Laboratories AB Sweden Genesys Telecommunications Laboratories Asia Pte Ltd Singapore Genesys Telecommunications Laboratories B.V. Netherlands Genesys Telecommunications Laboratories--Europe, Ltd. United Kingdom Genesys Telecommunications Laboratories (PTY) Ltd. South Africa Genesys Telecommunications Laboratories S.L. Spain Genesys Telecommunications Laboratories S.r.l. Italy Next Age Technologies, Inc. California Plato Software, Ltd. Israel