EXHIBIT 16.1 [ARTHUR ANDERSEN LOGO] Office of the Chief Accountant Arthur Andersen LLP Securities and Exchange Commission Suite 5600 450 Fifth Street, N.W. 901 Main Street Washington, D.C. 20549 Dallas, TX 75202-3799 Tel 214 747-8300 May 2, 2000 Gentlemen: We have read paragraph(a) of Item 4 included in the Form 8-K dated April 28, 2000, of BancTec, Inc. to be filed with the Securities and Exchange Commission and are in agreement with the statements contained therein. Very truly yours, ARTHUR ANDERSEN LLP By /s/ Walter D. Gruenes --------------------- Walter D. Gruenes DHM Copy to: Ms. Evelyn Henry Miller BancTec, Inc.