SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 --------------------- FORM 10-Q [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2000 OR [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE/ SECURITIES EXCHANGE ACT OF 1934 For the transition period from _____________ to ____________ Commission File Number 0-17920 Metasolv Software, Inc. (Exact name of registrant as specified in its charter) Delaware 75-2436509 (State or other jurisdiction (I.R.S. Employer of incorporation or organization) Identification Number) 5560 Tennyson Parkway Plano, Texas 75024 (Address of principal executive offices) Registrant's telephone number, including area code: (972) 403-8300 Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [X] No [_] As of April 30, 2000, there were 35,252,236 shares of the registrant's common stock were outstanding. Total Number of Pages: 19 METASOLV SOFTWARE, INC. INDEX Page ---- PART I. FINANCIAL INFORMATION Item 1. Financial Statements Condensed Balance Sheets - March 31, 2000 and December 31, 1999................... 3 Condensed Statements of Operations - Three Months Ended March 31, 2000 and 1999........................................................... 4 Condensed Statements of Cash Flows - Three Months Ended March 31, 2000 and 1999............................................................ 5 Notes to Condensed Financial Statements............................................ 6 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations......................................................... 7 Item 3. Quantitative and Qualitative Disclosures About Market Risk........................ 17 PART II. OTHER INFORMATION Item 6. Exhibits and Reports on Form 8-K.................................................. 18 SIGNATURES....................................................................................... 19 PART I. FINANCIAL INFORMATION Item 1. Financial Statements METASOLV SOFTWARE, INC. Condensed Balance Sheets (In thousands, except share data) ASSETS ------ March 31, December 31, 2000 1999 -------- -------- (Unaudited) Current assets: Cash and cash equivalents........................................ $114,800 $112,341 Trade accounts receivable, less allowance for doubtful accounts of $2,456 at March 31, 2000 and $1,523 December 31, 1999....... 19,133 16,755 Unbilled receivables............................................. 1,602 4,064 Prepaid expenses................................................. 3,762 1,845 Other current assets............................................. 4,543 2,203 -------- -------- Total current assets.......................................... 143,840 137,208 Property, plant and equipment, net............................... 10,893 9,950 Other assets..................................................... 57 58 -------- -------- Total assets.................................................. $154,790 $147,216 ======== ======== LIABILITIES AND STOCKHOLDERS' EQUITY ------------------------------------ Current liabilities: Accounts payable................................................... $ 4,556 $ 5,503 Accrued expenses................................................... 11,919 11,094 Deferred revenue................................................... 12,214 11,694 -------- -------- Total current liabilities......................................... 28,689 28,291 Deferred income taxes................................................ 328 310 Stockholders' equity: Preferred stock, $.01 par value, 10,000,000 shares authorized, no shares issued or outstanding................................... -- -- Common stock, $.005 par value, 100,000,000 shares authorized and 35,127,916 issued at March 31, 2000 and 34,504,334 issued at December 31, 1999....................................... 176 172 Additional paid-in capital......................................... 121,009 116,508 Deferred compensation.............................................. (482) (556) Less treasury stock, at cost, 24,000 shares at March 31, 2000 and December 31, 1999................................................. (14) (14) Retained earnings.................................................. 5,084 2,505 -------- -------- Total stockholders' equity........................................ 125,773 118,615 -------- -------- Total liabilities and stockholders' equity........................ $154,790 $147,216 ======== ======== See Notes to Condensed Financial Statements -3- METASOLV SOFTWARE, INC. Condensed Statements of Operations (In thousands, except per share data) Three Months Ended March 31, 2000 1999 ------- ------- (Unaudited) Revenues: License............................ $13,193 $ 7,274 Service............................ 12,797 7,497 ------- ------- Total revenues.................. 25,990 14,771 ------- ------- Cost of revenues: License............................ 547 502 Service............................ 7,528 5,593 ------- ------- Total cost of revenues.......... 8,075 6,095 ------- ------- Gross profit.................... 17,915 8,676 ------- ------- Operating expenses: Research and development........... 7,047 3,483 Sales and marketing................ 4,647 2,632 General and administrative......... 3,542 2,102 ------- ------- Total operating expenses........ 15,236 8,217 ------- ------- Income from operations............... 2,679 459 Interest and other income, net....... 1,619 82 ------- ------- Income before taxes.................. 4,298 541 Income tax expense................... 1,719 184 ------- ------- Net income........................... $ 2,579 $ 357 ======= ======= Earnings per share of common stock: Basic.............................. $ 0.07 $ 0.03 ======= ======= Diluted............................ $ 0.06 $ 0.01 ======= ======= See Notes to Condensed Financial Statements -4- METASOLV SOFTWARE, INC. AND SUBSIDIARIES Condensed Statements of Cash Flows (In thousands) Three Months Ended March 31, 2000 1999 -------- ------- (Unaudited) Cash Flows from Operating Activities Net income....................................... $ 2,579 $ 357 Adjustments to reconcile net income to net cash provided by (used in) operating activities: Depreciation and amortization.................. 622 337 Deferred tax expense (benefit)................. (364) 3 Tax benefit from employee stock options..... 1,788 -- Changes in operating assets and liabilities: Trade accounts receivable, net............... (2,378) (1,117) Unbilled receivables......................... 2,462 132 Other assets................................. (1,770) 75 Accounts payable and accrued expenses........ (122) (604) Deferred revenue............................. 520 1,790 -------- ------- Net cash provided by operating activities.... 3,337 973 -------- ------- Cash Flows from Investing Activities: Purchase of property, plant and equipment........ (1,491) (355) -------- ------- Net cash used in investing activities........ (1,491) (355) -------- ------- Cash Flows from Financing Activities: Borrowings from bank............................. -- 1,866 Proceeds from common stock transactions.......... 613 1 -------- ------- Net cash provided by financing activities.... 613 1,867 -------- ------- Increase in cash and cash equivalents............. 2,459 2,485 Cash and cash equivalents, beginning of period.... 112,341 7,984 -------- ------- Cash and cash equivalents, end of period.......... $114,800 $10,469 ======== ======= See Notes to Condensed Financial Statements -5- METASOLV SOFTWARE, INC. Notes to Condensed Financial Statements 1) Basis of Presentation These unaudited condensed financial statements reflect all adjustments (consisting only of those of a normal recurring nature) which are, in the opinion of management, necessary to fairly present the financial position, results of operations and cash flows for the interim periods. Certain information and footnote disclosures normally included in financial statements prepared in accordance with generally accepted accounting principles have been condensed or omitted, although the Company believes that the disclosures are adequate to make the information presented not misleading. These condensed financial statements should be read in conjunction with the financial statements and the notes thereto for the year ended December 31, 1999, contained in the Company's Annual Report to Stockholders and Form 10-K filed with the Securities and Exchange Commission. 2) Revenue Recognition Effective January 1, 2000 the Company adopted Statement of Position (SOP) 98-9, Modification of SOP 97-2, Software Revenue Recognition, With Respect to Certain Transactions. SOP 98-9 amends SOP 97-2 to require recognition of revenue using the "residual method" when there is vendor-specific objective evidence of the fair values of all undelivered elements in a multiple- element arrangement that is not accounted for using long-term contract accounting. Under the residual method, the arrangement fee is recognized as follows: (1) the total fair value of the undelivered elements, as indicated by vendor-specific objective evidence, is deferred and subsequently recognized in accordance with the relevant sections of SOP 97-2 and (2) the difference between the total arrangement fee and the amount deferred for the undelivered elements is recognized as revenue related to the delivered elements. Adoption of SOP 98-9 did not have a material effect on the Company's financial position or results of operations. 3) Earnings Per Share Following is a reconciliation of the weighted average shares used to compute basic and diluted earnings per share (in thousands): Three Months Ended March 31, ------------------ 2000 1999 -------- -------- Weighted average common shares outstanding....................... 34,884 11,649 Effect of dilutive securities: Preferred stock................................................. -- 16,245 Options......................................................... 5,660 3,374 ------ ------ Weighted average common and common equivalent shares outstanding.. 40,544 31,268 ====== ====== 4) Segment Information The Company operates in a single operating segment: communications software and related services. Revenue information regarding operations for different products and services is as follows (in thousands): Three Months Ended March 31, ------------------ 2000 1999 -------- -------- Software license fees............................................ 13,193 7,274 Professional services............................................ 8,248 5,456 Post-contract customer support................................... 4,549 2,041 ------ ------ Total revenues.................................................. 25,990 14,771 ====== ====== -6- Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operation Forward-Looking Statements From time to time, information provided by the Company, statements made by its employees or information included in its filings with the Securities and Exchange Commission, including this Form 10-Q report, may contain certain "forward-looking" information, as that term is defined by the Private Securities Litigation Reform Act of 1995 (the "Act"). The words "expects," "anticipates," "believes" and similar words generally signify a "forward-looking" statement. These forward-looking statements are made pursuant to the safe harbor provisions of the Act. The reader is cautioned that all forward-looking statements are necessarily speculative and that there are certain risks and uncertainties that could cause actual events or results to differ materially from those referred to in such forward-looking statements. Such risks and uncertainties include those in the section below entitled "Certain Factors That May Affect Future Results". The Company undertakes no obligation to publicly revise any forward-looking statement due to changes in circumstances after the date of this report, or to reflect the occurrence of unanticipated events. Results of Operations Overview We are a leading provider of software designed to make it easier for emerging competitive communications service providers to take, manage and fulfill orders for service from their customers. These communications service providers offer a full array of communications services including local and long-distance telephone services, high-speed data services and Internet services, often as a bundled offering. We derive substantially all of our revenue from the sale of licenses, related professional services, and maintenance and support of our Telecom Business Solution(TM), or TBS(TM), packaged software to these convergent communications service providers. We market our software and services primarily through our direct sales organization, but also participate with alliance partners to extend the availability of our product and our services in certain customer markets. We have structured the pricing of our TBS software to meet the needs of each of our target market segments, from start-up resellers to large, facility-based incumbent service providers. We charge a base price for the core TBS subsystems, coupled with additional license fees for add-on modules. In addition, we charge a per-user license fee, with customary volume discounts on purchases of large numbers of user licenses. We price annual maintenance and support contracts as a percentage of license fees. For a new customer, our initial sale of licenses and associated services, including maintenance and support, will generally range from $750,000 to several millions of dollars. -7- Percentage of Revenues and Year over Year Growth The following table sets forth, for the periods indicated, the percentage of total revenues represented by certain line items in the Company's statements of operations. Three Months Ended March 31, Percentage Dollar 2000 1999 Change ---- ---- ----------------- (Unaudited) Revenues: License...................... 51% 49% 81% Service...................... 49% 51% 71% ---- ---- --- Total revenues............ 100% 100% 76% ---- ---- --- Cost of revenues: License...................... 2% 3% 9% Service...................... 29% 38% 35% ---- ---- --- Total cost of revenues.... 31% 41% 32% ---- ---- --- Gross profit................... 69% 59% 106% ---- ---- --- Operating expenses: Research and development..... 27% 24% 102% Sales and marketing.......... 18% 18% 77% General and administrative... 14% 14% 69% ---- ---- --- Total operating expenses.. 59% 56% 85% ---- ---- --- Income from operations......... 10% 3% 484% ==== ==== === Revenues We derive substantially all revenues from the license of our TBS software and the sale of related services, including training, consulting and software maintenance, or post-contract customer support. Licensing and service terms are typically covered by a signed order that references our master agreement with the customer. We generally recognize license revenues when a customer has signed a license agreement, we have delivered the software product, product acceptance is not subject to expressed conditions, the fees are fixed or determinable and we consider collection to be probable. Effective January 1, 2000, we began using the "residual method" as required by SOP 98-9 to allocate the agreed fees for multiple products and services licensed or sold in a single transaction among the products and services by deferring the fair market value of the undelivered elements and recognizing the residual amount of the contract upon delivery of the software license. We generally recognize service revenues as the services are performed. We recognize revenues from maintenance agreements ratably over the maintenance period, usually one year. The adoption of SOP 98-9 did not have a material effect on our financial position or results of operations. Our quarterly revenues are largely dependent on orders booked and delivered during that quarter. On occasion, consistent with industry practice, we bill license fees in more than one installment. Extended payment terms that do not exceed six months are considered fixed obligations. In these situations, amounts not billed immediately are recorded as unbilled receivables. Contract terms which extend payment obligations beyond six months from shipment of software are deferred and recorded as revenue when billed. Total revenues increased 76% to $26.0 million in the first quarter of 2000 from $14.8 million in the same period in 1999. License fee revenues increased 81% to $13.2 million in the first quarter of 2000 from $7.3 million in the first quarter of 1999. The increase in license revenues was primarily due to a larger number of next-generation communications companies choosing our TBS product for managing and provisioning their customer -8- orders. Our TBS 2000 product included a new web-ordering interface and additional functionality for provisioning and management of Internet services and xDSL access, which we believe contributed to higher sales for our product. Revenues from services increased 71% to $12.8 million in the first quarter of 2000 from $7.5 million in the first quarter of 1999. The growth in service revenues was primarily due to growth in the number of customers subscribing to maintenance agreements, and to a lesser extent, higher implementation consulting and training services associated with growth in license revenues. Professional services revenue increased to $8.2 million in the first quarter of 2000 from $5.5 million in the first quarter of 1999, representing a year over year increase of 51%. Post-contract customer support, or maintenance revenues, increased to $4.5 million in the first quarter of 2000 from $2.0 million in the first quarter of 1999, representing a 123% increase. Cost of Revenues License Costs. License costs consist primarily of royalties that relate to product features that were originally developed for specific customers, and for third party software used to develop our products. Cost of license revenues also includes costs of packaging materials, the production of software media and documentation. License costs of $0.5 million in the first quarter 2000 were essentially equal to license costs in the first quarter of 1999, representing 4% and 7% of license revenues, respectively. License costs as a percentage of license revenues decreased due to a reduced reliance on customer-funded development to introduce new software functionality. Service Costs. Service costs consist primarily of costs associated with providing consulting, training and customer support services. These costs include compensation, travel and related expenses for MetaSolv employees and fees for third-party consultants who provide services for our customers. Service costs increased to $7.5 million in the first quarter of 2000 from $5.6 million in the first quarter of 1999, representing 59% and 75% of services revenues in each quarter, respectively. These increases in service costs resulted from the significant expansion of our professional services resources across all categories, including professional services, training and post- contract customer support. First quarter 2000 costs include increased facilities expenses related to our new Training and Application Development Center where customers, system integrators, software vendors and alliance partners can simulate customer operating environments, develop and test customer solutions. The decrease in service costs as a percentage of service revenues was primarily due to proportionately less reliance on third-party subcontractors to provide consulting services, efficiencies derived from repeatable consulting packages, and the relatively faster growth of revenues from maintenance agreements. Operating Expenses Research and Development Expenses. Research and development expenses consist of costs related to our staff of software developers, contracted development services costs, and the associated infrastructure costs required to support software product development. Product research and development expenses doubled to $7.0 million in the first quarter of 2000 from $3.5 million in the first quarter of 1999. These costs represent 27% and 24% of total revenues in each period, respectively. The increase in expenses was due to a rapid increase in product development personnel and contracted development expenses to meet market demand for new features, functionality and advances in product architecture. The new functionality includes continued enhancements for high-speed Internet and data communications networks, and adapting our software for international differences in data formats, standards and language. We expect to continue to increase our investment in product development to address emerging technologies and to extend product functionality for next-generation communications providers. Our product development methodology generally establishes technological feasibility near the end of the development process, when we have a working model. Accordingly, we have not capitalized any software development costs. Sales and Marketing Expenses. We market our software and services primarily through our direct sales organization in North America, Europe and Latin America. Sales and marketing expenses consist primarily of salary, commission, travel, trade show and other related expenses required to sell our TBS software -9- in our targeted markets. Sales and marketing expenses increased 77% to $4.6 million in the first quarter of 2000 from $2.6 million in the first quarter of 1999, representing 18% of total revenues in both periods. Sales and marketing expenses increased primarily due to the expansion of our sales and marketing staff, higher commission expense, and increased travel costs in response to the demand for our TBS software. We expect that our sales and marketing expenses will continue to increase, particularly as we pursue business in Europe and Latin America. General and Administrative Expenses. General and administrative expenses consist of costs related to finance and accounting, legal, human resources, facilities, information systems and corporate management that were not allocated to other departments. General and administrative expenses increased 69% to $3.5 million in the first quarter of 2000 from $2.1 million in the first quarter of 1999, representing 14% of revenues in both periods. The increase in general and administrative expenses resulted primarily from increases in staffing required to support the increased scale of our operations, and an increase in facilities costs related to our new 100,000 square foot building in Plano, Texas. We expect general and administrative expenses to continue to increase to support business growth, including costs to build our international operations. Interest and Other Income, Net Interest and other income, net, consists of interest income on the Company's cash and marketable securities, interest expense on money borrowed, and other items, including gains and losses on disposition of assets. Interest and other income, net, increased to $1.6 million the first three months of 2000 from $0.1 million in the first three months of 1999, reflecting the interest earned on higher cash balances that resulted from the Company's initial public offering in November 1999. Income Tax Expense Income tax expense increased to $1.7 million in the first quarter of 2000 from $0.2 million in the first quarter of 1999, as a result of higher pre-tax income and a higher effective tax rate. As a percentage of income before taxes, income tax expense was 40% and 34% in each period, respectively. The variance from the U.S. statutory rate in 2000 was primarily due to state and local income taxes, and expenses that are not deductible for federal income tax purposes. Liquidity and Capital Resources At March 31, 2000, our primary sources of liquidity were cash and cash equivalents totaling $114.8 million and representing 74% of total assets. Cash assets include $100.4 million in net proceeds from our initial public stock offering on November 17, 1999. The Company has invested its cash in excess of current operating requirements in short term investment grade securities that are available for sale as needed to finance future growth. Our operating activities generated $3.3 million in cash during the first quarter of 2000, compared to $1.0 million generated in the same period in 1999. Cash from operating activities increased primarily due to the improved profitability of the Company, tax benefits related to exercise and sale of stock options, partially offset by cash used for payment of sales commissions on transactions where we have not yet recognized the revenue or expense. Net cash used for investing activities was $1.5 million in the first quarter of 2000, compared to $0.4 million in the same period in 1999. The increase in cash used for investing activities reflects increased purchases of computing equipment and leasehold improvements. The Company generated $0.6 million in cash from the proceeds of stock option exercises in the first quarter of 2000 compared to $1.9 million in bank borrowings in the same period in 1999. We believe that our current cash balances, together with cash flows generated by operations will be sufficient to meet our anticipated cash needs for working capital and capital expenditures for at least the next twelve months. From time to time, we evaluate potential acquisitions of complementary businesses or products. Should cash balances be insufficient to complete one of these -10- acquisitions, we may seek to sell additional equity or debt securities. The decision to sell additional equity or debt securities could be made at any time and could result in additional dilution to our stockholders. Certain Factors That May Affect Future Results The Communications Market is Changing Rapidly, and Failure to Anticipate and React to the Rapid Change Could Result in Loss of Customers or Wasteful Spending Over the last decade, the market for communications products and services has been characterized by rapid technological developments, evolving industry standards, dramatic changes in the regulatory environment, emerging companies and frequent new product and service introductions. Our future success depends largely on our ability to enhance our existing products and services and to introduce new products and services that are based on leading technologies and that are capable of adapting to changing technologies, industry standards and customer preferences. If we are unable to successfully respond to these technological developments or do not respond in a timely or cost-effective way, our sales could decline and our costs for developing competitive products could increase. New technologies, services or standards could require significant changes in our business model, development of new products or provision of additional services. New products and services may be expensive to develop and may result in the introduction of additional competitors into the marketplace. Furthermore, if the overall market for order processing, management and fulfillment software grows more slowly than we anticipate, or if our products and services fail in any respect to achieve market acceptance, our revenues would be lower than we anticipate and operating results and financial condition could be materially adversely affected. The Communications Industry is Experiencing Consolidation, Which May Reduce the Number of Potential Customers for Our Software The communications industry has experienced significant consolidation. In the future, there may be fewer potential customers requiring operations support systems and related services, increasing the level of competition in the industry. In addition, larger, consolidated communications companies have strengthened their purchasing power, which could create pressure on the prices we charge and the margins we could realize. These companies are also striving to streamline their operations by combining different communications systems and the related operations support systems into one system, reducing the number of vendors needed. Although we have sought to address this situation by continuing to market our products and services to new customers and by working with existing customers to provide products and services that they need to remain competitive, we cannot be certain that we will not lose customers as a result of industry consolidation. Competition from Larger, Better Capitalized or Emerging Competitors for the Communications Products and Services that We Offer Could Result in Price Reductions, Reduced Gross Margins and Loss of Market Share Competition in the communications products market is intense. We compete against other companies selling communications software and services, and against the in-house development efforts of our customers. We expect competition to persist and intensify in the future. We cannot be certain that we will be able to compete successfully with existing or new competitors, and increased competition could result in price reductions, reduced gross margins and loss of market share. Competitors vary in size and scope, in terms of products and services offered. We encounter competition from several vendors, including Telcordia Technology (formerly Bellcore), Lucent Technologies, Architel Systems, Eftia OSS Solutions, Granite Systems and CommTech Corp. We also compete with systems integrators and with the information-technology departments of large communications service providers. We are aware of numerous other communications service providers, software developers, and smaller entrepreneurial companies that are focusing significant resources on developing and marketing products and services that will compete with our TBS software. We anticipate continued growth in the communications industry and the entrance of new competitors in the order processing, management and fulfillment software market, and that the market for our products and services will remain intensely competitive. -11- Many of our current competitors have longer operating histories, a larger customer base, greater brand recognition and greater financial, technical, marketing and other resources than we do. This may place us at a disadvantage in responding to our competitors' pricing strategies, technological advances, advertising campaigns, strategic alliances and other initiatives. In addition, many of our competitors have well-established relationships with our current and potential customers and have extensive knowledge of our industry. As a result, our competitors may be able to respond more quickly to new or emerging technologies and changes in customer requirements. They may also be able to devote more resources to the development, promotion and sale of their products and services than we can. To the extent that our competitors offer customized products that are competitive with our more standardized product offerings, our competitors may have a substantial competitive advantage, which may cause us to lower our prices and realize lower margins. Current and potential competitors also have established or may establish cooperative relationships among themselves or with others to increase their ability to address customer needs. Accordingly, it is possible that new competitors or alliances among competitors may emerge and rapidly acquire significant market share. In addition, some of our competitors may develop products and services that are superior to, or have greater market acceptance than, the products and related services that we offer. If the Internet and Internet-Based Services Cease Growing, Demand for Our Products May Fall Our success depends heavily on the Internet being accepted and widely used as a medium of commerce and communication. The growth of the Internet has driven changes in the public communications network and has given rise to the growth of the next-generation service providers who are our core customers. Rapid growth in the use of the Internet and on-line services is a recent phenomenon, and it may not continue. If use of the Internet does not continue to grow or grows more slowly than expected, the market for software that manages communications over the Internet may not develop and our sales would be adversely affected. Consumers and businesses may reject the Internet as a viable commercial medium for a number of reasons, including potentially inadequate network infrastructure, slow development of technologies or insufficient commercial support. The Internet infrastructure may not be able to support the demands placed on it by increased Internet usage and bandwidth requirements. In addition, delays in the development or adoption of new standards and protocols required to handle increased levels of Internet activity, or increased government regulation could cause the Internet to lose its viability as a commercial medium. Even if the required infrastructure, standards, protocols or complementary products, services or facilities are developed, we may incur substantial expense adapting our solutions to changing or emerging technologies. Changes in Communications Regulation Could Adversely Affect Our Customers and May Lead to Lower Sales Our customers are subject to extensive regulation as communications service providers. Changes in legislation or regulation that adversely affect our existing and potential customers could lead them to spend less on order processing, management and fulfillment software, which would reduce our revenues, which could seriously affect our business and financial condition. We Have Relied and Expect to Continue to Rely on Sales of Our Telecom Business Solution Product for Our Revenue We currently derive all of our revenue from the licensing, related professional services and maintenance and support of our Telecom Business Solution software product. We expect that we will continue to depend on revenue related to new and enhanced versions of our TBS software for the foreseeable future. We cannot be certain that we will be successful in upgrading and marketing our TBS software or that we will successfully develop and market new products or services. Any failure to continue to increase revenue related to our TBS software or to generate revenue from new products and services would adversely affect our operating results and financial condition. -12- We Rely on a Limited Number of Customers for a Significant Portion of Our Revenue We currently derive, and we expect to continue to derive, a significant portion of our revenue through large financial commitments by a limited number of customers. In 1999, our ten largest customers accounted for approximately 44% of our total revenues, with Qwest Communications accounting for 13% of the total. The amount of revenue we derive from a specific customer is likely to vary from period to period, and a major customer in one period may not produce significant additional revenue in a subsequent period. To the extent that any major customer terminates its relationship with us, our revenue could decline significantly. If We Fail to Accurately Estimate the Resources Necessary to Complete Any Fixed-Price Contract, Or If We Fail to Meet Our Performance Obligations, We May Be Required to Absorb Cost Overruns and We May Suffer Losses On Projects In addition to time and materials contracts, we have periodically entered into fixed-price contracts for software implementation, and we may do so in the future. These fixed-price contracts involve risks because they require us to absorb possible cost overruns. Our failure to accurately estimate the resources required for a project or our failure to complete our contractual obligations in a manner consistent with the project plan would likely cause us to have lower margins or to suffer a loss on such a project, which would negatively impact our operating results. On occasion we have been required to commit unanticipated additional resources to complete projects. We may experience similar situations in the future. In addition, for specific projects, we may fix the price before the requirements are finalized. This could result in a fixed price that turns out to be too low, which would cause us to suffer a loss on the project that would negatively impact our operating results. Our Quarterly Operating Results Have Varied Significantly and May Cause Our Stock Price to Fluctuate Our quarterly operating results have varied significantly and are difficult to predict. As a result, we believe that period-to-period comparisons of our results of operations are not a good indication of our future performance. It is likely that in some future quarter or quarters our operating results will be below the expectations of public market analysts or investors. In such an event, the market price of our common stock may decline significantly. A number of factors are likely to cause our quarterly results to vary, including: . The overall level of demand for communications services by consumers and businesses and its effect on demand for our products and services by our customers; . Our customers' willingness to buy, rather than build, order processing, management and fulfillment software; . The timing of individual software orders, particularly those of our major customers involving large license fees that would materially affect our revenue in a given quarter; . The introduction of new communications services and our ability to react quickly compared to our competitors; . Our ability to manage costs, including costs related to professional services and support services costs; . The utilization rate of our professional services employees and the extent to which we use third party subcontractors to provide consulting services; . Costs related to possible acquisitions of other businesses; . Our ability to collect outstanding accounts receivable from very large product licenses; . Innovation and introduction of new technologies, products and services in the communications and information technology industries; and . Costs related to the expansion of our operations. -13- We forecast the volume and timing of orders for our operational planning, but these forecasts are based on many factors and subjective judgments, and we can not assure their accuracy. We have hired and trained a large number of personnel in core areas, including product development and professional services, based on our forecast of future revenues. As a result, a significant portion of our operating expenses are fixed in the short term. Therefore, failure to generate revenue according to our expectations in a particular quarter could have an immediate negative effect on results for that quarter. Our quarterly revenue is largely dependent upon orders booked and delivered during that quarter. We expect that our sales will continue to involve large financial commitments from a relatively small number of customers. As a result, the cancellation, deferral, or failure to complete the sale of even a small number of licenses for our products and related services may cause our revenues to fall below expectations. Also, we have often booked a large portion of our quarterly sales in the last month of any given quarter. This sales pattern is caused by our quarterly incentive compensation programs and customer purchasing patterns driven by quarterly capital expenditure budgets. Accordingly, delays in the completion of sales near the end of a quarter could cause quarterly revenue to fall substantially short of anticipated levels. Significant sales may also occur earlier than expected, which could cause operating results for later quarters to compare unfavorably with operating results from earlier quarters. Some contracts for software licenses may not qualify for revenue recognition upon product delivery. Revenue may be deferred when there are significant elements required under the contract that have not been completed, there are express conditions relating to product acceptance, there are deferred payment terms, or when collection is not considered probable. With these uncertainties we may not be able to predict accurately when revenue from these contracts will be recognized. In Order to Increase Market Awareness of Our Products and Generate Increased Revenue, We Need to Expand Our Sales and Distribution Capabilities We must expand our direct and indirect sales operations to increase market awareness of our products and to generate increased revenue. We cannot be certain that we will be successful in these efforts. Our products and services require a sophisticated sales effort targeted at the senior management of our prospective customers. New hires will require training and take time to achieve full productivity. We cannot be certain that our recent hires will become as productive as necessary or that we will be able to hire enough qualified individuals in the future. We also plan to expand our relationships with systems integrators and other third-party resellers to build an indirect sales channel. Failure to expand these sales channels could adversely affect our revenues and operating results. In addition, we will need to manage potential conflicts between our direct sales force and third-party reselling efforts. We Depend on Certain Key Personnel, and the Loss of Any Key Personnel Could Affect Our Ability to Compete We believe that our success will depend on the continued employment of our senior management team and key technical personnel. This dependence is particularly important to our business because personal relationships are a critical element of obtaining and maintaining business contacts with our customers. Our senior management team and key technical personnel would be very difficult to replace and the loss of any of these key employees could seriously harm our business. In addition, we currently do not have non-compete agreements in place, and if any of these key employees were to join a competitor or form a competing company, some of our customers might choose to use the products or services of that competitor or of a new company instead of ours. Our Ability to Attract, Train and Retain Qualified Employees is Crucial to Results of Operations and Future Growth As a company focused on the development, sale and delivery of software products and related services, our personnel are our most valued assets. Our future success depends in large part on our ability to hire, train and retain software developers, systems architects, project managers, communications business process experts, systems analysts, trainers, writers, consultants and sales and marketing professionals of various experience levels. Skilled personnel are in short supply, and this shortage is likely to continue. As a result, competition for these people is -14- intense, and the industry turnover rate for them is high. Any inability to hire, train and retain a sufficient number of qualified employees could hinder the growth of our business. Our Future Success Depends on Our Continued Use of Strategic Relationships to Implement and Sell Our Products We have entered into relationships with third-party systems integrators, as well as with hardware platform and software applications developers. We rely on these third parties to assist our customers and to lend expertise in large scale, multi-system implementation and integration projects, including overall program management and development of custom interfaces for our product. Should these third parties go out of business or choose not to provide these services, we may be forced to develop those capabilities internally, incurring significant expense and adversely affecting our operating margins. In addition, we have derived and anticipate that we will continue to derive, a significant portion of our revenues from customers that have established relationships with our marketing and platform alliances. We could lose sales opportunities if we fail to work effectively with these parties or fail to grow our base of marketing and platform alliances. Our Planned International Operations May Be Difficult and Costly To date, international revenues have been minimal. We intend, however, to expand our operations in the future by opening more international offices and will need to devote significant management and financial resources for our international expansion. In particular, we will have to attract experienced management, technical, sales, marketing and support personnel for our international offices. Competition for these people is intense and we may be unable to attract qualified staff. International expansion may be more difficult or take longer than we anticipate, especially due to language barriers, currency exchange risks and the fact that the communications infrastructure in foreign countries may be different than the communications infrastructure in the United States. If we are unable to expand our international operations successfully and in a timely manner, our expenses could increase at a greater rate than our revenues, and our operating results could be adversely affected. Moreover, international operations are subject to a variety of additional risks that could adversely affect our operating results and financial condition. These risks include the following: Longer payment cycles; . Problems in collecting accounts receivable; . The impact of recessions in economies outside the United States; . Unexpected changes in regulatory requirements; . Higher levels of regulation specific to the communications industry; . Trade barriers and barriers to foreign investment, in some cases specifically applicable to the communications industry; . Barriers to the repatriation of capital or profits; . Fluctuations in currency exchange rates; . Restrictions on the import and export of certain technologies; . Lower protection for intellectual property rights; . Seasonal reductions in business activity during the summer months, particularly in Europe; . Potentially adverse tax consequences; . Increases in tariffs, duties, price controls or other restrictions on foreign currencies; and . Requirements of a locally domiciled business entity. -15- Potential Future Acquisitions Could Be Difficult to Integrate, Disrupt Our Business, Dilute Stockholder Value and Adversely Affect Our Operating Results We may acquire other businesses in the future, which would complicate our management tasks. We may need to integrate widely dispersed operations that have different and unfamiliar corporate cultures. These integration efforts may not succeed or may distract management's attention from existing business operations. Our failure to successfully manage future acquisitions could seriously harm our business. Also, our existing stockholders would be diluted if we financed the acquisitions by issuing equity securities. Our Failure to Meet Customer Expectations or Deliver Error-Free Software Could Result in Losses and Negative Publicity The complexity of our products and the potential for undetected software errors increase the risk of claims and claim-related costs. Due to the mission- critical nature of order processing, management and fulfillment software, undetected software errors are of particular concern. The implementation of our products, which we accomplish through our professional services division and with our alliance partners, typically involves working with sophisticated software, computing and communications systems. If our software contains undetected errors or we fail to meet our customers' expectations or project milestones in a timely manner, we could experience: . Delayed or lost revenues and market share due to adverse customer reaction; . Loss of existing customers; . Negative publicity regarding us and our products, which could adversely affect our ability to attract new customers; . Expenses associated with providing additional products and customer support, engineering and other resources to a customer at a reduced charge or at no charge; . Claims for substantial damages against us, regardless of our responsibility for any failure; . Increased insurance costs; and . Diversion of development and management time and resources. Our licenses with customers generally contain provisions designed to limit our exposure to potential claims, such as disclaimers of warranties and limitations on liability for special, consequential and incidental damages. In addition, our license agreements usually cap the amounts recoverable for damages to the amounts paid by the licensee to us for the product or services giving rise to the damages. However, we cannot be sure that these contractual provisions will protect us from additional liability. Furthermore, our general liability insurance coverage may not continue to be available on reasonable terms or in sufficient amounts to cover one or more large claims, or the insurer may disclaim coverage as to any future claim. The successful assertion of any large claim against us could adversely affect our operating results and financial condition. Our Limited Ability to Protect Our Proprietary Technology May Adversely Affect Our Ability to Compete, and We May Be Found to Infringe on the Proprietary Rights of Others Our success depends in part on our proprietary software technology. We rely on a combination of patent, trademark, trade secret and copyright law and contractual restrictions to protect our technology. We cannot guarantee that the steps we have taken to protect our proprietary rights will be adequate to deter misappropriation of our intellectual property, and we may not be able to detect unauthorized use and take appropriate steps to enforce our intellectual property rights. If third parties infringe or misappropriate our copyrights, trademarks, trade secrets or other proprietary information, our business could be seriously harmed. In addition, although we believe that our proprietary rights do not infringe on the intellectual property rights of others, other parties may assert infringement claims against us or claim that we have violated their intellectual property rights. Claims against us, either successful or unsuccessful, could result in significant legal and other costs and may be a distraction to -16- management. We currently focus on intellectual property protection within the United States. Protection of intellectual property outside of the United States will sometimes require additional filings with local patent, trademark, or copyright offices, as well as the implementation of contractual or license terms different from those used in the United States. Protection of intellectual property in many foreign countries is weaker and less reliable than in the United States. If our business expands into foreign countries, costs and risks associated with protecting our intellectual property abroad will increase. Item 3. Quantitative and Qualitative Disclosures About Market Risk Our exposure to market risks principally relates to changes in interest rates that may affect our fixed income investments. Our excess cash is invested in debt securities issued by U.S. government agencies and corporate debt securities. We place our investments with high quality issuers, and limit our credit exposure by restricting the amount of securities that may be placed with any single issuer. Our exposure to adverse movements in foreign exchange rates is insignificant. Therefore, we do not hedge our foreign currency exposure, nor do we use derivative financial instruments for speculative trading purposes. Our general policy is to limit the risk of principal loss and assure the safety of invested funds by limiting market and credit risk. All highly liquid investments with original maturities of three months or less are considered to be cash equivalents; investments with maturities between three months and twelve months are considered to be short-term investments; investments with maturities in excess of twelve months are considered to be long-term investments. At March 31, 2000, all investments have less than three months to maturity. The weighted average pre-tax interest rate on the investment portfolio is approximately 6.1%. We do not expect any material loss with respect to our investment portfolio. -17- PART II - OTHER INFORMATION Item 6. Exhibits and Reports on Form 8-K (a) Exhibits. None (b) No reports were filed on Form 8-K during the reporting period. -18- SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned thereunto duly authorized. Dated: May 12, 2000 METASOLV SOFTWARE, INC. /s/ Glenn A. Etherington ---------------------------------- Glenn A. Etherington Chief Financial Officer Duly Authorized Officer on behalf of the Registrant -19-