EXHIBIT (b)(1)

                               Commitment Letter
                               -----------------

                                August 10, 2000

Kohlberg & Company
111 Radio Circle
Mt. Kisco, NY  10549

Attention:  Christopher Lacovara
            Christopher Anderson

Gentlemen:

     You have advised National City Bank ("National City") that a holding
                                           -------------
company formed by Kohlberg & Company, LLC, on behalf of its investment fund
Kohlberg Investors III, L.P., ("Kohlberg") intends to form KBII Acquisition
                                --------
Company, Inc. ("KBII" or the "Borrower") to acquire (the "Acquisition") BI
                                                          -----------
Incorporated (following the merger of KBII into BI Incorporated, the "Company")
                                                                      -------
for $78,900,000 plus reasonable fees and expenses.  In that connection, you have
requested that National City agree to structure, arrange and syndicate senior
credit facilities in an aggregate amount of up to $47,500,000 (the "Credit
                                                                    ------
Facilities") as described in the attached Summary of Terms and Conditions (the
- ----------
"Term Sheet") and that National City commit to provide the entire principal
- -----------
amount of the Credit Facilities and to serve as lead arranger (the "Arranger")
                                                                    --------
for the Credit Facilities.  References herein to the "Transaction" shall include
                                                      -----------
the financings described herein, the Acquisition and all other transactions
related to the foregoing.  The sources and uses required to consummate the
Transaction are set forth in the sources and uses table attached hereto as
Schedule I.

     Furthermore, National City is pleased to advise you of its commitment (the
"Commitment") to provide the entire amount of the Credit Facilities upon the
 ----------
terms and subject to the conditions set forth or referred to in this commitment
letter (the "Commitment Letter") and in the fee letter (the "Fee Letter") and
             -----------------                               ----------
the Term Sheet attached hereto.

     It is agreed that National City will act as the exclusive agent, and that
National City will act as the exclusive advisor, lead arranger and book manager,
for the Credit Facilities, and will, in such capacity, perform the duties and
exercise the authority customarily performed and exercised by it in such roles.
You agree that no other agents, co-agents or arrangers will be appointed, no
other titles will be awarded and no compensation (other than that expressly
contemplated by the Term Sheet and the Fee Letter referred to below) will be
paid in connection with the Credit Facilities unless you and we shall so agree.

     We intend to syndicate the Credit Facilities to a group of financial
institutions (together with National City, the "Lenders") identified by us in
                                                -------
consultation with you.  National City intends to commence syndication efforts
promptly, and you agree to actively assist National City in completing

                                       1


a syndication satisfactory to us. Such assistance shall include (a) your using
commercially reasonable efforts to ensure that the syndication efforts benefit
materially from your existing lending relationships, (b) direct contact between
senior management and advisors of the Borrower, the proposed Lenders, and any
ratings agency as required by the Agent (c) assistance in the preparation of a
Confidential Information Memorandum and other marketing materials to be used in
connection with the syndication and (d) the hosting, with National City of one
or more meetings of prospective Lenders and ratings agency presentations. You
further acknowledge and agree to the disclosure by National City of information
relating to the Credit Facilities to "Gold Sheets" and other similar trade
                                      ------------
publications.

     National City, in consultation with you, will manage all aspects of the
syndication, including decisions as to the selection of institutions to be
approached and when they will be approached, when their commitments will be
accepted, which institutions will participate, the allocations of the
commitments among the Lenders and the amount and distribution of fees among the
Lenders.  To assist National City in its syndication efforts, you agree promptly
to prepare and provide to National City all information to which you have access
with respect to the Borrower and the Transaction, including all financial
information and projections (the "Projections"), as we may reasonably request in
                                  -----------
connection with the arrangement and syndication of the Credit Facilities.  You
hereby represent and covenant that (a) to the extent of your knowledge all
information other than the Projections (the "Information") that has been or will
                                             -----------
be made available to National City by you or any of your representatives is or
will be, when furnished, complete and correct in all material respects and does
not or will not, when furnished, contain any untrue statement of a material fact
or omit to state a material fact necessary in order to make the statements
contained therein not materially misleading in light of the circumstances under
which such statements are made, and (b) the Projections that have been or will
be made available to National City by you or any of your representatives have
been or will be prepared in good faith based upon reasonable assumptions.  You
understand that in arranging and syndicating the Credit Facilities we may use
and rely on the Information and Projections without independent verification
thereof.

     As consideration for the commitment of National City hereunder and the
agreement of National City to perform the services described herein, you agree
to pay to National City the fees set forth in the Term Sheet and in the Fee
Letter dated the date hereof and delivered herewith.

     National City shall be entitled, after consultation with you, to change the
pricing, terms and structure of the Credit Facilities if National City
determines that such changes are advisable to insure a successful syndication of
the Credit Facilities.  The commitment, undertakings and agreements of National
City hereunder is subject to the agreements in this paragraph, which shall
survive closing under the Credit Facilities and remain effective until the
completion of a successful syndication.

     The commitment of National City hereunder and the agreement of National
City to perform the services described herein are subject to (a) there not
occurring or becoming known to us any material adverse condition or material
adverse change in or affecting the business, operations, property, or condition
(financial or otherwise) of the Borrower and its subsidiaries, (b) our not

                                       2


becoming aware after the date hereof of any information or other matter
(including any matter relating to financial models and underlying assumptions
relating to the Projections) affecting the Borrower or the Transaction that in
our reasonable judgment is inconsistent in a material and adverse manner with
any such material information or other material matter disclosed to us prior to
the date hereof, (c) our satisfaction that prior to and during the syndication
of the Credit Facilities there shall be no competing offering, placement or
arrangement or any debt securities or bank financing by or on behalf of the
Borrower or any affiliate thereof, (d) the negotiation, execution and delivery
of definitive documentation with respect to the Credit Facilities satisfactory
to National City and their counsel and (e) the other conditions set forth or
referred to in the Term Sheet.  The terms and conditions of the commitment of
National City hereunder and of the Credit Facilities are not limited to those
set forth herein and in the Term Sheet.  Those matters that are not covered by
the provisions hereof and of the Term Sheet are subject to the approval and
agreement of National City and the Borrower.  In the event any of the foregoing
conditions are not satisfied, National City reserves the right to terminate its
commitment or propose alternative financing amounts or structure that assure
adequate protection for National City and the Lenders as determined by the
National City in its sole discretion.

     You agree (a) to indemnify and hold harmless National City and each of its
respective affiliates and its respective officers, directors, employees,
advisors, and agents (each, an "indemnified person") from and against any and
                                ------------------
all losses, claims, damages and liabilities to which any such indemnified person
may become subject arising out of or in connection with this Commitment Letter,
the Credit Facilities, the use of the proceeds thereof, the Transaction or any
claim, litigation, investigation or proceeding relating to any of the foregoing,
regardless of whether any indemnified person is a party thereto, and to
reimburse each indemnified person upon demand for any legal or other expenses
incurred in connection with investigating or defending any of the foregoing,
provided that the foregoing indemnity will not, as to any indemnified person,
- --------
apply to losses, claims, damages, liabilities or related expenses to the extent
they are found by a final, non-appealable judgment of a court to arise from the
willful misconduct or gross negligence of such indemnified person, and (b) to
reimburse National City and its respective affiliates on demand for all out-of-
pocket expenses (including due diligence expenses, syndication expenses,
consultant's fees and expenses, travel expenses, and reasonable fees, charges
and disbursements of counsel) incurred in connection with the Credit Facilities
and any related documentation (including this Commitment Letter, the Term Sheet,
the Fee Letter and the definitive financing documentation) or the
administration, amendment, modification or waiver thereof.  No indemnified
person shall be liable for any damages arising from the use by unauthorized
persons of Information or other materials sent through electronic,
telecommunications or other information transmission systems that are
intercepted by such persons or for any special, indirect, consequential or
punitive damages in connection with the Credit Facilities.

     This Commitment Letter shall not be assignable by you without the prior
written consent of National City (and an purported assignment without such
consent shall be null and void), is intended to be solely for the benefit of the
parties hereto and is not intended to confer any benefits upon, or create any
rights in favor of, any person other than the parties hereto and the indemnified
persons.  This Commitment Letter may not be amended or waived except by an
instrument in writing signed

                                       3


by you and National City. All obligations of the Borrower under this Commitment
Letter and the Fee Letter shall be joint and several among the Borrower and its
subsidiaries. This Commitment Letter may be executed in any number of
counterparts, each of which shall be an original, and all of which, when taken
together, shall constitute one agreement. Delivery of an executed signature page
of this Commitment Letter by facsimile transmission shall be effective as
delivery of a manually executed counterpart thereof. This Commitment Letter and
the Fee letter are the only agreements that have been entered into among us with
respect to the Credit Facilities and set forth the entire understanding of the
parties with respect thereto. This Commitment Letter shall be governed by, and
construed in accordance with, the laws of the State of Ohio.

     This Commitment Letter is delivered to you on the understanding that
neither this Commitment Letter, the Term Sheet or the Fee Letter nor any of
their terms or substance shall be disclosed, directly or indirectly, to any
other person except: (a) your officers, agents and advisors who are directly
involved in the consideration of this matter, (b) as may be compelled in a
judicial or administrative proceeding or as otherwise required by law (in which
case you agree to inform us promptly thereof), and (c) the Borrower.

     The reimbursement, indemnification and confidentiality provisions contained
herein and in the Fee Letter shall remain in full force and effect regardless of
whether definitive financing documentation shall be executed and delivered and
notwithstanding the termination of this Commitment Letter or the commitment of
National City hereunder.

     Each party hereto irrevocably waives all right to trial by jury in any
action or proceeding arising out of or relating to this Commitment Letter or the
transactions contemplated hereby.

                                       4


     If the foregoing correctly sets forth our agreement, please indicate your
acceptance of the terms hereof and of the Term Sheet and the Fee Letter by
returning to us executed counterparts hereof and of the Fee Letter not later
than 5:00 p.m., Eastern Standard Time, on August 10, 2000.  The commitment and
agreements of National City herein will expire at such time as; i) the event
National City has not received such executed counterparts in accordance with the
immediately preceding sentence, ii) upon termination or expiration of the
purchase agreement related to the Acquisition, iii) closing of the Transaction
occurs without funding under the Commitment, iv) the commencement of the
marketing of any alternative securities or bank financing wherein National City
is not engaged as Sole Lead Arranger, v) non-compliance with respect to any of
the material terms and conditions of this Commitment Letter, the Fee Letter, the
Term Sheet or other conditions of the Commitment not set forth herein, and vi)
October 31, 2000.

     National City is pleased to have been given the opportunity to assist you
in connection with this important financing.

                                    Very truly yours,

                                    NATIONAL CITY BANK

                                    By: /s/ Julie I. Sabroff
                                        --------------------------------
                                        Name:  Julie I. Sabroff
                                        Title:  Vice President


Accepted and agreed to as of
the date first written above by:

KOHLBERG & COMPANY, L.L.C.

By: /s/ Christopher Lacovara
    --------------------------
    Name: Christopher Lacovara
    Title: Principal

                                       5


                                  Fee Letter
                                  ----------

                                August 10, 2000

Kohlberg & Company
111 Radio Circle
Mt. Kisco, NY 10549

Attention:   Christopher Lacovara
             Christopher Anderson

Gentlemen:

     Reference is made to the Commitment Letter dated hereof (the "Commitment
                                                                   ----------
Letter") between us and you, regarding the Credit Facilities described therein.
- ------
Capitalized terms used but not defined herein are used with the meanings
assigned to them in the Commitment Letter. This letter agreement is the Fee
Letter (the "Fee Letter") referred to in the Commitment Letter.
             ----------

     As consideration for the agreement of National City to arrange the Credit
Facilities and the commitment of National City to provide the Credit Facilities
under the Commitment Letter, the Borrower agrees to pay to National City the
following fees:

     (i)   An underwriting fee in an amount equal to the greater of $1,068,750
           or 2.25% of the aggregate commitments in respect of the Credit
           Facilities, payable on the Closing Date.

     (ii)  An underwriting commitment fee of 50 basis points calculated daily on
           a per annum basis on the entire amount of the Credit Facilities. Such
           fee shall begin accruing 45 days after execution of this letter and
           continue to accrue until the Closing Date and will be payable on the
           Closing Date.

     (iii) An annual Administrative Agents fee of $30,000 per annum, payable
           quarterly in advance, with the first installment due on the Closing
           Date, payable to National City as the Administrative Agent only.

     In addition, National City and the other Lenders shall be paid any other
fees as specified in the Commitment Letter.

                                       6


You agree that, once paid, the fees or any part thereof payable hereunder and
under the Commitment Letter shall not be refundable under any circumstances,
regardless of whether the transactions or borrowings contemplated by the
Commitment Letter are consummated. All fees payable hereunder and under the
Commitment Letter shall be paid in immediately available funds and shall be in
addition to reimbursement of the out-of-pocket expenses of National City. You
agree that National City may, in its sole discretion, share all or a portion of
any of the fees payable pursuant to this Fee Letter with any of the other
Lenders.

It is understood and agreed that this Fee Letter shall not constitute or give
rise to any obligation to provide any financing; such an obligation will arise
only to the extent provided in the Commitment Letter if accepted in accordance
with its terms. This Fee Letter may not be amended or waived except by an
instrument in writing signed by National City and you. This Fee Letter shall be
governed by, and construed in accordance with, the laws of the State of Ohio.
This Fee Letter may be executed in any number of counterparts, each of which
shall be an original, and all of which, when taken together, shall constitute
one agreement. Delivery of an executed signature page of this Fee Letter by
facsimile transmission shall be effective as delivery of a manually executed
counterpart hereof.

    This Fee Letter is delivered to you on the understanding that neither this
Fee Letter, the Commitment Letter or the Term Sheet nor any of their terms or
substance shall be disclosed, directly or indirectly, to any other person except
(a) to your officers, agents and advisors who are directly involved in the
consideration of this matter (b) as may be compelled in a judicial or
administrative proceeding or as otherwise required by law (in which case you
agree to inform us promptly thereof).

                                    Very truly yours,

                                    NATIONAL CITY BANK


                                    By: /s/ Julie I. Sabroff
                                        -------------------------
                                        Name: Julie I. Sabroff
                                        Title: Vice President

Accepted and agreed to as of
the date first written above by:


KOHLBERG & COMPANY, L.L.C.


By: /s/ Christopher Lacovara
    --------------------------
    Name: Christopher Lacovara
    Title: Principal


                                       7


                                  SCHEDULE I

                            SOURCES AND USES TABLE




Revolver Draw(1)            $ 0.5         Net Purchase of Equity     $66.1
Term Loan A(2)              $15.0         Debt Redemption            $12.8
Term Loan B(3)              $22.5         Transaction Costs          $ 6.5
                            -----                                    -----
Total Senior Debt           $38.0

Subordinated Debt           $19.0

Common Equity               $28.4

Total Sources               $85.4         Total Uses                 $85.4

Unused Revolver             $ 9.5         Unused Revolver            $ 9.5
                            -----                                    -----
Total Sources               $94.9         Total Uses                 $94.9


1). $10 million 5 year secured revolving credit.
2). 5 year secured term loan
3). 7 year secured term loan

                                       8


BI Incorporated

                                BI Incorporated
                        Summary of Terms and Conditions
- --------------------------------------------------------------------------------
Borrower:               KBII Acquisition Company, Inc. and any material
                        Subsidiaries, as appropriate (the "Borrower").

Guarantors:             KBII Holdings, Inc. and all existing and hereinafter
                        acquired non-borrowing operating subsidiaries of the
                        Borrower as appropriate (the "Guarantors").

Agent:                  National City Bank ("National City" or the "Agent").

Lenders:                The Agent and lending institutions acceptable to the
                        Agent and the Borrower (collectively, the "Lenders").

Syndication             The Agent will, in consultation with the Borrower,
Management:             manage all aspects of the Syndication including the
                        amounts offered to potential lenders and the acceptance
                        of commitments.

Credit Facilities:      $47,500,000 Senior Secured Credit Facilities consisting
                        of:

                        a) $10,000,000 Senior Secured Revolving Credit Facility
                           (the "Revolver") with a $[TBD] sublimit for Letters
                           of Credit.

                        b) $15,000,000 Senior Secured Term Loan A (the "Term
                           Loan A").

                        c) $22,500,000 Senior Secured Term Loan B (the "Term
                           Loan B").

                        Collectively known as the "Credit Facilities".

Purpose:                To (i) refinance existing Senior Debt, (ii) finance the
                        acquisition of BI Incorporated's capital stock, (iii)
                        working capital, (iv) finance future acquisitions, and
                        (v) general corporate needs.

Maturity:               a) Five (5) years from the date of closing.

                        b) Five (5) years from the date of closing.

                        c) Seven (7) years from the date of closing.

Availability:           Usage under the Revolving Credit shall be subject to the
                        sum of the following:

                        i.   85% of eligible Accounts Receivable

                        ii.  60% of eligible Inventory

                             Final advance rates and eligibility criteria will
                             be subject to satisfactory collateral audit.

                        The full amount of the Term Loans shall be available
                        upon closing.

                                       9



BI Incorporated


Repayment:              a)  At maturity. Until maturity, the Company may borrow,
                            repay, and re-borrow an amount not to exceed the
                            lesser of the Borrowing Base or the then available
                            maximum commitment.

                        b)  In equal quarterly principal payments based upon
                            annual reductions as follows:

                                       Year 1     $ 1,500,000
                                       Year 2       2,250,000
                                       Year 3       3,000,000
                                       Year 4       3,750,000
                                       Year 5       4,500,000
                                                  -----------
                                                  $15,000,000

                        c)  In equal quarterly principal payments of $62,500
                            with the balance due at maturity as shown in the
                            following annual schedule:

                                       Year 1     $   225,000
                                       Year 2         225,000
                                       Year 3         225,000
                                       Year 4         225,000
                                       Year 5         225,000
                                       Year 6         225,000
                                       Year 7      21,150,000
                                                  -----------
                                                  $22,500,000

Interest Rates and
Letter of Credit Fees:  Outstandings under the Credit Facilities shall carry an
                        interest rate margin (as expressed in basis points) as
                        per the following table:

                        Facility             LIBOR+       ABR+
                        Revolver              325         175
                        Term Loan A           325         175
                        Term Loan B           375         225

                        An undrawn Commitment Fee of 50 basis points shall be
                        payable quarterly in arrears based upon the average
                        daily unused amount of the Revolver.

                        The Borrower shall pay Letter of Credit fees equal to
                        the spread over LIBOR on the aggregate face amount of
                        the Letters of Credit issued under the Revolving Credit
                        Facility. In addition, the Borrower shall pay a Letter
                        of Credit facing fee of 1/8% to National City as the
                        fronting bank, payable quarterly in arrears.

Interest Periods:       The Alternate Base Rate ("ABR") is the higher of the
                        Agent's Prime Rate or the Federal Funds Rate plus 1/2%.
                        Interest on the ABR borrowings is calculated on an
                        actual/365 day basis and is payable quarterly.

                        Interest on LIBOR borrowings is calculated on an
                        actual/360 day basis and is payable the earlier of
                        quarterly or on the last day of each interest rate
                        period. LIBOR advances will be available for periods of
                        one, two, three, or six months. LIBOR pricing will be
                        adjusted for any statutory reserves.

                        The Borrower may have no more than 6 LIBOR tranches,
                        including the ABR tranche, at any one time.

                                      10


BI Incorporated


                        Subsequent to an Event of Payment Default which
                        continues beyond any applicable cure period,
                        outstandings shall bear interest at 2% over the rate of
                        interest applicable under the ABR pricing option and
                        Letter of Credit fees shall be 2% above the otherwise
                        applicable Letter of Credit fees.

Interest Rate           The Borrower will be required to enter into interest
Protection:             rate protection agreements acceptable to the Agent in
                        the amount of $20,000,000. Any institution providing
                        interest rate protection must be reasonably acceptable
                        to the Agent. Such institution may be granted an
                        interest which is pari passu with that of the Lenders to
                        the extent of such institution's credit exposure. Such
                        institution shall calculate its credit exposure in a
                        reasonable and customary manner.

                        Documentation for interest rate protection shall conform
                        to ISDA standards and must be acceptable to the Agent
                        with respect to inter-creditor issues.

Yield Protection:       The Borrower shall pay the Lenders such additional
                        amounts as will compensate the Lenders in the event
                        applicable law, or change in law, subjects the Lenders
                        to reserve requirements, capital requirements, taxes
                        (except for taxes on the overall net income of the
                        Lenders), or other charges which increase the cost or
                        reduce the yield to the Lenders, under customary yield
                        protection provisions.

Collateral:             First priority perfected lien on all existing and
                        subsequently acquired personal property, including, but
                        not limited to, receivables, inventory, equipment,
                        furniture, fixtures, improvements, intangibles, real
                        property and assignment of material leases. First
                        priority perfected lien on 100% of the common stock of
                        the Borrower and any present or subsequently acquired
                        material subsidiaries.

Voluntary Reductions:   Commitments under the Revolving Credit Facility may be
                        reduced or terminated, in whole or in part, at the
                        Borrower's option, subject to reimbursement of any costs
                        associated with prepayments of LIBOR advances or any
                        other provisions contained in the credit agreement.
                        Voluntary reductions of commitments under the Revolving
                        Credit Facility will be in minimum amounts of
                        $1,000,000.

Mandatory Reduction:    100% of the proceeds of material additional
                        indebtedness.

                        100% of the proceeds of any additional equity issuance,
                        excluding equity provided from funds managed by Kohlberg
                        & Co., L.L.C. and excluding equity issued in connection
                        with future acquisitions or financings.

                        100% of the proceeds of material asset sales.

                        100% of the proceeds from any material recovery event.

                        75% of Excess Cash Flow.

                        Excess Cash Flow is defined as EBITDA less Fixed Charges
                        and management fees paid to Kohlberg & Co., L.L.C. Fixed
                        Charges are defined as the sum of Interest Expense,
                        Taxes, contractual principal payments on


                                      11




BI Incorporated

                        Long Term Debt, contractual payments under Capital
                        Leases, net changes in working capital, and Capital
                        Expenditures.

                        Payments will be first applied to reduce the Term Loans
                        in inverse order of maturity on a pro-rata basis,
                        followed by reductions in the Revolving Credit
                        commitment. Term Loan B lenders shall have the option to
                        forego mandatory prepayments, in which case such
                        prepayments shall be applied fully to the Term Loan A
                        until repaid in full and then to reduce the Term Loan B.
                        Mandatory prepayments of the Term Loans may not be
                        reborrowed.

                        All prepayments (including voluntary prepayments) shall
                        be accompanied by (i) payment of accrued interest on the
                        amount prepaid to the date of prepayment, and (ii) in
                        the case of a prepayment of a LIBOR Loan, compensation
                        of the Lenders for break funding.

Representations and     Usual and customary for facilities of this nature
Warranties:             subject to materiality or other negotiated limitations,
                        including but not limited to the following:

                        a.  Organization and qualification.

                        b.  Capitalization and ownership.

                        c.  Use of proceeds.

                        d.  Subsidiaries.

                        e.  Solvency.

                        f.  Power and authority.

                        g.  Validity, binding effect, and enforceability.

                        h.  No conflict.

                        i.  Absence of litigation.

                        j.  Accuracy of financial statements.

                        k.  No Material Adverse Change.

                        l.  Margin stock.

                        m.  Full disclosure.

                        n.  Payment of taxes.

                        o.  Consents and approvals.

                        p.  No Event of Default; compliance with instruments.

                                      12


BI Incorporated

                        q.  Patents, trademarks, copyrights, and licenses.

                        r.  Insurance.

                        s.  Security interests.

                        t.  Mortgage liens as applicable.

                        u.  Compliance with laws.

                        v.  Material contracts.

                        w.  Investment Company Act.

                        x.  Plans and benefit arrangement.

                        y.  Employment matters.

                        z.  Environmental matters.

                        aa. Senior Debt status.

                        Other Representations and Warranties as appropriate.

Conditions Precedent    Receipt by the Agent of the following, in form and
to Lending:             substance satisfactory to the Agent and the Lenders:

                        a.  Execution and consummation of a Definitive Merger
                            Agreement for the merger of the Company and KBII for
                            an amount not to exceed $78,900,000 plus reasonable
                            fees and expenses under terms and conditions
                            acceptable to the Agent.

                        b.  Minimum equity contribution of $28,400,000.

                        c.  Minimum of $38,000,000 funded under the Credit
                            Facilities at close.

                        d.  Maximum ratio of senior funded debt to fiscal year
                            end 2000 Proforma EBITDA of 3.0x.

                        e.  Maximum ratio of total funded debt to fiscal year
                            end 2000 Proforma EBITDA of 4.5x.

                        f.  Negotiation and execution of an agreement for
                            subordinated indebtedness totaling $19,000,000 under
                            terms and conditions acceptable to the Agent.

                        g.  Closing certificate as to accuracy of
                            Representations and Warranties, compliance with
                            covenants, and absence of an Event of Default or
                            Potential Event of Default.

                        h.  Certified resolutions, incumbency certificate, and
                            corporate documents.

                                      13


BI Incorporated

                        i. All regulatory approvals and licenses, absence of any
                           legal or regulatory prohibitions or restrictions.

                        j. Delivery of all definitive organizational and
                           financing documents, evidence of filing of all
                           collateral documents and perfection of mortgages, as
                           required by the Agent.

                        k. Environmental, title, appraisals, and surveys as
                           required by the Agent.

                        l. Delivery of satisfactory legal opinion(s) of counsel.

                        m. No material litigation other than that previously
                           disclosed as of the date of this letter.

                        n. Evidence of required insurance.

                        o. Payment of all fees and expenses subject to
                           reimbursement.

                        p. Undrawn Revolving Credit availability at close
                           acceptable to the Agent.

                        Other Conditions Precedent to Lending as appropriate.

Affirmative Covenants:  Usual and customary for facilities of this nature
                        including, but not limited to:

                        a. Maintenance of books, records and inspections.

                        b. Maintenance of insurance.

                        c. Payment of taxes.

                        d. Preservation of corporate existence, rights and
                           authority.

                        e. Maintenance of properties and equipment.

                        f. Compliance with statutes including environmental
                           laws.

                        g. Any material subsidiary created or acquired
                           subsequent to the closing of the Credit Facilities
                           will be added as a guarantor and appropriate asset
                           and stock pledges will be obtained.

                        Other Affirmative Covenants as appropriate.

Reporting               a. Provide within 30 days after the end of each month a
Requirements:              statement of operations and a borrowing base
                           certificate in a form satisfactory to the Agent and
                           signed by the Chief Executive Officer, President, or
                           Chief Financial Officer of the Borrower.

                        b. Provide within 45 days after each of the first three
                           fiscal quarters a consolidating and consolidated
                           balance sheets and consolidating and consolidated
                           statements of income, retained earnings, and cash
                           flow,



                                      14







BI Incorporated

                             together with a Certificate of Compliance from the
                             Chief Executive Officer, President, or Chief
                             Financial Officer of the Borrower.

                        c.   Provide within 90 days after each fiscal year end
                             consolidating and consolidated audited balance
                             sheets and consolidating and consolidated audited
                             statements of income, retained earnings, and cash
                             flow, together with (i) a report of an independent
                             certified public accountant reasonably satisfactory
                             to the Agents, (ii) any management letters of such
                             accountants addressed to the Borrower, and (iii) a
                             Certificate of Compliance from the Chief Executive
                             Officer, President, or Chief Financial Officer of
                             the Borrower.

                        d.   Provide annual budgets and forecasts.

                        e.   Notice of default.

                        f.   Other information as reasonably requested.

                        Other Reporting Requirements as appropriate.

Negative Covenants:     Usual and customary for transactions of this nature,
                        including, but not limited to, the following: no
                        dividends, change of control, asset divestitures, liens,
                        transactions with affiliates, prepayment of other
                        indebtedness, acquisitions, and additional indebtedness.

                        Financial covenants including, but not limited to, the
                        following:

                        Minimum ratio of Earnings Before Interest, Taxes,
                        Depreciation and Amortization to Interest Expense
                        ("EBITDA to Interest"), as measured on a rolling four
                        quarter basis at each applicable fiscal quarter end
                        according to the following schedule:

                                Fiscal Quarter Ending
                                ---------------------
                                [TBD]

                        Maximum ratio of Total Funded Debt to Earnings Before
                        Interest, Taxes, Depreciation, and Amortization ("Total
                        Funded Debt to EBITDA"), as measured on a rolling four
                        quarter basis at each applicable fiscal quarter end
                        according to the following schedule:

                                Fiscal Quarter Ending
                                ---------------------
                                [TBD]

                        Minimum ratio of Earnings Before Interest, Taxes,
                        Depreciation, and Amortization to the sum of Interest
                        Expense, Taxes, Capital Expenditures, scheduled
                        principal payments during the measurement period on Long
                        Term Debt, and scheduled payments during the measurement
                        period under Capital Leases ("Fixed Charge Coverage
                        Ratio"), as measured on a rolling four quarter basis at
                        each fiscal quarter end according to the following
                        schedule:

                                Fiscal Quarter Ending
                                ---------------------
                                [TBD]

                                      15



BI Incorporated

                        Minimum EBITDA of $[TBD] increasing on a schedule [TBD].

                        Maximum Capital Expenditures as measured at the end of
                        each fiscal year of $[TBD].

                        Acquisitions limited to enterprises in the same line of
                        business and will be subject to pro-forma covenant
                        compliance with the Total Debt to EBITDA covenant at
                        close as measured on a pro-forma basis and restricted to
                        singular amounts not to exceed $2,000,000.

                        Evidence of required insurance including minimum
                        liability insurance of $25,000,000 in a form acceptable
                        to the Agent.

                        Management fees, including fees paid to Kohlberg, will
                        be subordinated to the Credit Facilities and be limited
                        to a maximum of $[TBD] per annum.

                        Prohibition on dividends, excluding previously outlined
                        permitted management fees.

                        Limitations on asset divestitures.

                        Standard prohibitions on change of control.

                        Other Negative Covenants as appropriate.

Events of Default:      Standard Events of Default as appropriate, in each
                        instance subject to reasonable grace and cure periods,
                        including but not limited to:

                        a. Payment default.

                        b. Breach of Representations and Warranties.

                        c. Violation of covenant(s).

                        d. Bankruptcy; insolvency.

                        e. Cross default to other debt.

                        f. Loss of liability insurance coverage.

                        g. ERISA

                        Other Events of Default as appropriate.

Required Lenders:       For the purpose of making amendments or waivers to the
                        Credit Agreement, Required Lenders shall be defined as
                        Lenders whose commitments under the Credit Facilities
                        aggregate at least 51% of the total Credit Facilities.
                        However, unless agreed to by all Lenders, no amendment
                        or waiver shall change the principal amount; reduce the
                        rate of interest or fees; postpone the scheduled payment
                        of any principal, interest, or fees; release any
                        collateral; or change the definition of Required
                        Lenders.

                                      16
















BI Incorporated

Assignments and         Lenders will be permitted to assign and participate
Participations:         the Credit Facilities. Assignments will be in minimum
                        amounts of $1,000,000 and assignees will be subject to
                        the consent of the Borrower and the Agent; such consent
                        may not be unreasonably withheld and the Borrower's
                        right of denial will include institutions that have
                        higher reserve costs or withholding taxes which would
                        result in increased costs to the Borrower. Voting rights
                        to participants will be limited to an increase in
                        principal amount; reduction of the rate of interest or
                        fees; postponement of the scheduled payment of any
                        principal, interest, or fees; or release of any
                        collateral. Assignments will be subject to the payment
                        by the assigning Bank of a $3,500 service fee to the
                        Agent.

Governing Law:          State of Ohio

Agent's Counsel:        Benesch, Friedlander, Coplan & Aronoff LLP

This term sheet is delivered to you on the understanding that any of the terms
of substance hereunder shall not be disclosed, directly or indirectly, to any
other person except your officers, agents and advisors who are directly involved
in the consideration of this matter unless prior written consent has been given
by National City.

                                      17