TABLE OF CONTENTS
Article 1 Definitions and Rules of Construction........................................ 2
Section 1.1 Terms Defined in the Agreement............................................ 2
Section 1.2 Rules of Construction..................................................... 2
Article 2 Provision of Services........................................................ 2
Article 3 Nature of Engagement......................................................... 3
Article 4 Allocation of Costs.......................................................... 3
Article 5 Acknowledgment of Unique Relationship........................................ 4
Article 6 Invoices and Payments........................................................ 4
Section 6.1 Invoices.................................................................. 4
Section 6.2 Payment................................................................... 5
Article 7 Term and Termination......................................................... 5
Section 7.1 Initial Term.............................................................. 5
Section 7.2 Renewal Terms............................................................. 5
Section 7.3 Extension of Telecom Carrier Contract Services............................ 6
Section 7.4 Extension in Connection with Termination Assistance....................... 6
Section 7.5 Termination............................................................... 6
Section 7.6 Rights Upon Termination................................................... 6
Section 7.7 Cessation of Performance; Payment......................................... 7
Section 7.8 Termination Assistance Services........................................... 7
Section 7.9 Survival of Selected Provisions........................................... 8
Article 8 Ownership of Certain Equipment............................................... 8
Article 9 Service Levels............................................................... 9
Section 9.1 General................................................................... 9
Section 9.2 Future Service Levels..................................................... 10
Section 9.3 Review and Remedy......................................................... 10
Article 10 Project Management and Administration....................................... 10
Section 10.1 Senior Representatives; Monthly Reviews.................................. 10
Section 10.2 Account Managers; Weekly Meetings........................................ 10
Section 10.3 Capacity Planning........................................................ 11
Section 10.4 Ad Hoc Project Planning.................................................. 11
Section 10.5 Personnel Decisions...................................................... 11
Section 10.6 Efficient Use of Resources............................................... 11
Article 11 Software.................................................................... 11
Section 11.1 Third Party Agreements................................................... 11
i
Section 11.2 Shared Software.......................................................... 12
Section 11.3 Use and Licensing Restrictions on Shared Software........................ 12
Section 11.4 Derivative Works......................................................... 13
Section 11.5 Application of Current Technology........................................ 13
Article 12 Warranties And Additional Undertakings...................................... 13
Section 12.1 By Provider.............................................................. 13
Section 12.2 Security................................................................. 14
Section 12.3 Virus Avoidance.......................................................... 14
Section 12.4 Disabling Codes.......................................................... 14
Section 12.5 Pass-Through Warranties.................................................. 14
Section 12.6 Disclaimer of Warranties................................................. 14
Section 12.7 Noninfringement.......................................................... 14
Section 12.8 Regulatory Proceedings and Compliance with Laws.......................... 15
Article 13 Confidential Information.................................................... 15
Section 13.1 Confidential Information of Recipient.................................... 15
Section 13.2 Confidential Information of Provider..................................... 15
Section 13.3 Exclusions............................................................... 15
Section 13.4 Disclosure............................................................... 16
Article 14 Indemnities................................................................. 16
Section 14.1 Losses Defined........................................................... 16
Section 14.2 Indemnities for Certain Losses........................................... 16
Section 14.3 Limitation of Liability.................................................. 17
Section 14.4 Exclusion of Certain Damages............................................. 17
Section 14.5 Duty to Mitigate......................................................... 17
Section 14.6 Time Limit to Make Claims................................................ 17
Article 15 Dispute Escalation and Mediation............................................ 18
Section 15.1 Resolution of Disputes by Account Managers............................... 18
Section 15.2 Involvement of Senior Representatives.................................... 18
Section 15.3 Involvement of Chief Executive Officers.................................. 18
Section 15.4 Non-binding Mediation.................................................... 18
Section 15.5 Expenses of Mediation.................................................... 18
Section 15.6 Sole Remedy Upon Failure of Mediation.................................... 19
Section 15.7 Continuation of Services and Obligations Pending Resolution of Disputes.. 19
Article 16 Miscellaneous............................................................... 19
Section 16.1 General Audit Rights..................................................... 19
Section 16.2 No Audit Rights for Telecommunication.................................... 19
Section 16.3 Recipient Responsible for Third Party Electronic Interfaces.............. 20
Section 16.4 Subcontracting........................................................... 20
Section 16.5 Assignment............................................................... 20
Section 16.6 Consents and Approvals................................................... 20
Section 16.7 Relationship of the Parties.............................................. 20
ii
Section 16.8 Non-solicitation or Hiring of Employees.................................. 21
Section 16.9 Expenses................................................................. 21
Section 16.10 Notices................................................................. 21
Section 16.11 Amendment and Waiver.................................................... 22
Section 16.12 Entire Agreement........................................................ 22
Section 16.13 Severability............................................................ 22
Section 16.14 Governing Law........................................................... 22
Section 16.15 Force Majeure........................................................... 22
Section 16.16 Counterparts............................................................ 22
Exhibit 1.01--Index of Terms Defined in the Agreement.................................. 24
Addendum I--Telecom Services........................................................... 1
Telecom Carrier Contract Services..................................................... 1
Telecom Support Services.............................................................. 1
Charges............................................................................... 1
Expiration / Extension of Current Telecom Carrier Contracts........................... 1
Telecom Locations..................................................................... 1
Overview of Telecom Support Services.................................................. 2
Specific Telecom Support Services..................................................... 2
Personnel Levels and Skills Maintenance............................................... 4
Addendum II--Tandem Services........................................................... 1
General............................................................................... 1
Locations............................................................................. 1
Specific Tandem Services.............................................................. 1
Interface Management.................................................................. 2
Personnel Levels and Skills Maintenance............................................... 2
Reporting............................................................................. 2
Addendum III--Transition Services...................................................... 1
General............................................................................... 1
Locations............................................................................. 1
Specific Transition Support Services.................................................. 1
Cessation of Transition Support Services.............................................. 2
Addendum IV--Ad Hoc Services........................................................... 1
General............................................................................... 1
Project Requests; Project Management.................................................. 1
Resource Commitment................................................................... 1
Addendum V--Allocation of Costs........................................................ 1
Cost of Services...................................................................... 1
----------------
Costing Methodologies for Telecom Services............................................ 3
------------------------------------------
Costing Methodologies for Tandem Services............................................. 3
-----------------------------------------
iii
Addendum VI--Termination Fee........................................................... 1
Addendum VII--Capacity Planning........................................................ 1
12-Month Rolling Forecasts............................................................ 1
Additional Capacity Requirements...................................................... 1
iv
Intercompany Systems/Network Services Agreement
This Intercompany Systems/Network Services Agreement (the "Agreement") is
between National Data Corporation, a Delaware corporation ("NDC" or "Provider"),
and Global Payments Inc., a Georgia corporation ("Global" or "Recipient")
(Global and NDC are each referred to as a "Party" and both are referred to as
the "Parties"), and is dated as of and is made effective as of January 31, 2001
(the "Effective Date").
Background
Prior to the Effective Date, NDC had two primary areas of business, the
processing of electronic payments and related information transactions (the
"eCommerce Business") and the processing of Healthcare provider claims and
related transactions among health care providers and health care insurers as
well as providing Healthcare data base information. (the "Health Business")
The Board of Directors of NDC has determined that it is in the best
interests of NDC and its shareholders for NDC to transfer and assign to Global
the capital stock of National Data Payment Systems, Inc., Global Payment Holding
Company, NDC Holdings (UK) Ltd., Merchant Services U.S.A. and their respective
subsidiaries (the "NDC Global Subsidiaries") that hold all of the assets and
liabilities that currently constitute NDC's Global business and a 0.85% general
partnership interest in GPS Holding Limited Partnership as a contribution to the
capital of Global and to receive in exchange therefor shares of Global common
stock, and to thereafter make a distribution (the "Distribution") on a date (the
"Distribution Date") to the holders of NDC common stock of all of the
outstanding shares of Global common stock at the rate of eight-tenths (0.8) of a
share of Global common stock for every one share of NDC common stock outstanding
pursuant to a Distribution Agreement, dated as of the date hereof, between NDC
and Global (the "Distribution Agreement"). The Parties intend that the
transactions described in the Distribution Agreement will be effective at the
Effective Time (as that term is defined in the Distribution Agreement). Upon the
Effective Time, NDC's business will be the Health Business, and Global's
business will be the eCommerce Business.
Although the transactions provided for in the Distribution Agreement and
the Ancillary Agreements (as that term is defined in the Distribution Agreement)
will provide for the separation of NDC and Global into separate and distinct
entities and the substantial separation of their operations, and although the
Parties had, prior to the Effective Date, begun (and in some cases, completed)
the separation of certain computer system and network system functions, other
computer systems and network activities presently shared by the Parties, such as
the network of interrelated Tandem computers and related devices and systems
(the "Tandem System"), and the telecommunication contracts and related devices
and systems (the "Telecom System") that serve both the Health Business and the
eCommerce Business should not be separated as of the Effective Date for economic
reasons for both companies.
Accordingly, the Parties deem it to be appropriate and in their best
interests in connection with the Distribution that NDC shall provide to Global
certain services upon the terms and conditions of this Agreement for the period
provided for herein and that Global will reimburse
NDC for such services, on an allocated cost basis, plus certain fees for
administrative costs.
Terms and Conditions
Now, Therefore, in consideration of the mutual promises contained herein
and other good and valuable consideration, the receipt and sufficiency of which
are hereby acknowledged, the Parties hereto agree as follows:
Article 1 Definitions and Rules of Construction
Section 1.1 Terms Defined in the Agreement
An index of terms defined in the body of the Agreement is attached hereto
as Exhibit 1.01--Index of Terms Defined in the Agreement.
Section 1.2 Rules of Construction
In this Agreement, unless the context requires otherwise, the singular
shall include the plural and vice versa. The words "including," "includes" or
"included," shall be deemed to be followed by the words "without limitation."
Article 2 Provision of Services
(a) "Services" means the services described (i) in Addendum I--Telecom
Services (the "Telecom Services," which term refers to both the Telecom Carrier
Contract Services described therein (the "Telecom Carrier Contracts Services")
and the Telecom Support Services described therein (the "Telecom Support
Services")); (ii) in Addendum II--Tandem Services (the "Tandem Services"); (iii)
in Addendum III--Transition Services (the "Transition Services"); and (iv) in
Addendum IV--Ad Hoc Services (the "Ad Hoc Services").
(b) Starting on the Effective Date and continuing during the Term, Provider
shall provide the Services to, and perform the Services for, Recipient, subject
to the terms and conditions of this Agreement.
(c) There may be functions, responsibilities, activities and tasks not
specifically described in this Agreement which are required for the proper
performance and provision of the Services and are an inherent part of, or a
necessary sub-part included within, the Services. If such functions,
responsibilities, activities and tasks are determined to be required for the
proper performance and provision of the Services, or are an inherent part, or a
necessary sub-part included within, the Services, such functions,
responsibilities, activities and tasks shall be deemed to be implied by and
included within the scope of the Services, to the same extent and in the same
manner as if specifically described in this Agreement. Each such determination
shall be made by agreement of the Parties or resolved pursuant to the dispute
resolution provisions of Article 15 hereof.
(d) During the Term, each Party may exercise control over some portion(s)
of the facilities to be used to provide and perform the Services for Recipient.
Each Party shall provide
2
the other Party and its employees, agents and representatives reasonable access
to such portion(s) of the facilities as necessary or appropriate for the
performance, delivery and use of the Services and for the operation,
maintenance, upgrade, support and use of any other hardware, software and other
resources owned or leased by either Party and located in the facilities.
Article 3 Nature of Engagement
(a) During the Term, Provider will be the exclusive provider to Recipient
of the Tandem Services (the "Tandem Exclusive"), subject to termination of the
Tandem Exclusive upon any termination of this Agreement pursuant to Article 7
hereof, and with the exception that the Recipient may engage one or more third
parties to perform, or may itself perform, services in the nature of Telecom
Support Services in connection with its own contracts with telecommunications
carriers permitted by this Agreement.
(b) Notwithstanding the foregoing, the Tandem Exclusive shall not prohibit
Recipient from itself performing or from causing third parties to perform and
deliver to Recipient services similar or identical to the Tandem Services,
provided that such additional services are provided or delivered by using a
technology platform other than a platform of a type that was used by Provider on
the Effective Date to provide and deliver the Tandem Services hereunder.
Accordingly, Provider acknowledges that, during the Term, Recipient may
purchase, lease, develop, construct and/or build a front-end processing system
and/or separate technology platform whose performance and functionality is
substantially similar to the Tandem System provided that such new front-end
processing system or technology platform is not a platform of the type that was
used by Provider on the Effective Date. Further, Recipient may, during the
Term, use any such system purchased, leased, developed, constructed and/or built
by it to perform services similar or identical to the Tandem Services for and on
behalf of Recipient or any of its customers, subject to Recipient's minimum
volume commitments for the Tandem Services. Additionally, the Tandem Exclusive
(i) shall not apply to Recipient's cash management business and operations, (ii)
shall not require any corporation, business unit, business division, or other
entity acquired by Recipient during the Term whether by merger, consolidation or
otherwise to use the Tandem Services, and (iii) shall not require any
corporation, business unit, business division, or other entity that acquires
Recipient during the Term whether by merger, consolidation or otherwise to use
the Tandem Services (but in such case the Tandem Exclusive will continue to
apply to Recipient, and Recipient shall be required to obtain the Tandem
Services from Provider).
Article 4 Allocation of Costs
All costs incurred by Provider in connection with the provision of the
Services will be allocated between the Parties as described in the body of this
Agreement or in Addendum V--Allocation of Costs. Costs will be estimated and
allocated on a fiscal year basis, based on the process described in Addendum V--
Allocation of Costs.
Recipient acknowledges and agrees that Provider will incur both fixed and
variable costs and make commitments to incur such costs, including personnel,
equipment and other contractual commitments, based on the volume of Telecom
Carrier Contract Services or Tandem Services of
3
Provider and Recipient which are projected as part of the 12-month rolling
forecasts described in Addendum VII and referred to in Addendum V (the
"Projected Volumes"). If, for any reason, including reasons beyond Recipient's
control, such as a loss of customers, (i) Recipient's actual use of Telecom
Carrier Contract Services or Tandem Services is less than the Projected Volumes,
or (ii) Recipient expects to require a lower volume of Telecom Carrier Contract
Services or Tandem Services than the Projected Volumes, Recipient must notify
Provider of such losses (or anticipated losses) within thirty (30) days after
the date that Recipient has notice of such losses or anticipated losses.
Notwithstanding any such lower volumes during a fiscal year, no reductions in
allocations for the fixed costs of Provider or charges made in accordance with
such fixed cost allocations will be made for such fiscal year. Provider will,
however, use commercially reasonable efforts to eliminate the variable costs
associated with the provision of the Services and the attendant reduction in
costs will be shared by the Parties on a pro rata or other equitable basis.
All fixed costs, including budgeted costs for a fiscal year and any other
costs actually incurred for a fiscal year (for example, unbudgeted raises for
personnel that were planned for such fiscal year, unbudgeted new hires required
to perform the Services, or unbudgeted increases in license fees for Third Party
Software used to provide Services) shall be considered minimums for such fiscal
year. Provider will, however, use commercially reasonable efforts to reduce the
fixed costs during the Term and, to the extent that Provider is able to achieve
a reduction in costs, the reductions in costs will be shared by the Parties on a
pro rata or other equitable basis.
Article 5 Acknowledgment of Unique Relationship
The Parties acknowledge and agree that the relationship established by this
Agreement, which has been established as a result of the fact that, prior to the
Distribution Date, the Services were provided to the Health Business and the
eCommerce Business from a unified system, is unique. The Parties further
acknowledge and agree that, after the Distribution Date, (i) the Tandem Services
will be provided to Recipient by Provider using the same integrated, networked
computer system that provides similar services to Provider's business; (ii) the
Telecom Carrier Contract Services obtained for Recipient are and will be managed
and supervised as part of similar services obtained for Provider's business
using the same integrated, networked system; (iii) the costs to both Parties of
obtained telecommunications carriage services will likely increase if the
Parties are unable to take advantage of their combined volume needs; and (iv)
because the Parties are sharing systems, any diminution of quality, services
levels, reliability, uptime of systems or similar matters, including the Telecom
Carrier Contract Services and the Tandem Services, will impact both Parties
equally. Finally, the Parties acknowledge and agree that the Services are not
being provided by Provider in order to make a profit, but instead, the fees and
expenses of providing the Services are based on an allocation of costs as more
fully described in Addendum V hereto.
Article 6 Invoices and Payments
Section 6.1 Invoices
Provider will provide Recipient monthly invoices which shall list with
respect to the
4
period covered by such invoice the estimated fixed and variable costs for such
period, any other charges that comprise the monthly charge determined in
accordance with Addendum V hereto, and any other charges provided for by this
Agreement. Within forty-five (45) business days following the end of each
quarter, Provider will provide Recipient with a statement that reconciles the
estimated fixed and variable costs allocated on a monthly basis for such quarter
with the fixed and variable costs actually incurred for such quarter, and
provide a credit for any excess payment, and submit an invoice for any
underpayment.
Provider will use commercially reasonable efforts to provide Recipient with
an invoice by the third business day of the month following the month in which
the Services were rendered.
Recipient must notify Provider of any objection within thirty (30) days
after its receipt of the invoice, and must provide reasonable details as to
specific charges to which Recipient objects, and the basis for such objection.
Section 6.2 Payment
Recipient agrees to pay Provider all costs allocated to it in accordance
with this Agreement and all other charges that Provider is entitled to charge
pursuant to this Agreement by wire transfer to a bank account designated by
Provider electronically within two business days of the time of Recipient's
receipt of an invoice prepared in accordance with Section 6.1 hereof. Any
payments for overcharges or undercharges required under Section 6.1 or Section
16.1 hereof shall be made within ten (10) days of discovery of such overcharge
or undercharge and shall also be made by wire transfer to a bank account
designated by Recipient or Provider, as the case may be.
If any portion of an amount due to Provider under this Agreement is subject
to a dispute between the Parties, Recipient shall nonetheless pay and remit to
Provider on the date such amount is due all amounts not disputed in good faith
by Recipient.
Article 7 Term and Termination
Section 7.1 Initial Term
This Agreement shall begin on the Effective Date, and shall expire on the
day before the third annual anniversary of the Effective Date (the "Initial
Term"), unless (i) renewed or extended as provided in Section 7.2, Section 7.3
or Section 7.4 hereof or (ii) terminated earlier in accordance with the terms of
this Agreement.
Section 7.2 Renewal Terms
This Agreement may be renewed for one renewal term of one (1) year if,
during the Initial Term, Recipient gives written notice of renewal at least 360
days prior to the last day of the Initial Term.
If Recipient renews this Agreement in accordance with the foregoing
paragraph, then this Agreement may be renewed for a second renewal term of one
(1) year if Recipient gives written notice of the second renewal at least 360
days prior to the last day of the first Renewal Term (the
5
Initial Term and each Renewal Term are collectively referred to herein as the
"Term").
Section 7.3 Extension of Telecom Carrier Contract Services
If, during the Term and with the consent of Recipient, Provider enters into
any new Third Party Agreement for telecommunications carrier services, or, after
receiving the prior written consent of Recipient, extends or renews any existing
Third Party Agreement for telecommunications carrier services in order to
provide Telecom Carrier Contract Services to Recipient and Provider, and such
new, extended or renewed Third Party Agreement for telecommunications carrier
services expires after the Term, then this Agreement shall be extended (but only
for Telecom Carrier Contract Services and not for Telecom Support Services or
other Services and not for purposes of the Tandem Exclusive) until any such new,
extended or renewed contract has expired.
Section 7.4 Extension in Connection with Termination Assistance
If, pursuant to Section 7.8, Recipient requests that Provider provide
Termination Assistance Services, then this Agreement shall be extended (but not
for purposes of the Tandem Exclusive) during the period that Provider provides
such Termination Assistance Services.
Section 7.5 Termination
(a) Recipient may terminate this Agreement for the following reasons:
(i) For convenience by giving Provider at least one (1) year prior
notice designating the termination date and paying the amounts described in
Addendum VI--Termination Fee (the "Termination Fee"); or
(ii) if Provider becomes insolvent or is unable to pay its debts or
enters into or files (or has filed or commenced against it) a petition,
arrangement, application, action or other proceeding seeking relief or
protection under the bankruptcy laws of the United States or any similar
laws of the United States or any state of the United States, or make a
general assignment for the benefit of creditors;
(iii) Under the circumstances described in the Procedures Manual (as
defined below) by giving such notice, and paying such fees, if any
described in the Procedures Manual, and by paying the Termination Fee.
(b) Provider may terminate this Agreement if Recipient defaults in the
payment when due of any undisputed amount due to Provider and does not cure such
default within thirty (30) days after receiving notice of the default. Upon any
such termination, Recipient shall pay Provider all charges and costs accrued and
payable through the date of termination plus the Termination Fee.
Section 7.6 Rights Upon Termination
At the expiration or earlier termination of this Agreement for any reason,
however
6
described, the Parties agree as follows:
(a) Upon Recipient's request, Provider agrees to transfer to Recipient that
portion of the equipment and hardware used by Provider as of the Effective Date
to provide the Services to Recipient, in accordance with the terms of Article 8
below;
(b) Each Party will provide to the other a source code and object code
license to any derivative works of Shared Software required to be provided under
Section 11.4 below;
(c) If Provider is a licensee of any software which is used only for the
purpose of providing Services to Recipient, Recipient may elect to take a
transfer or an assignment of such license, subject to the terms of such license,
and provided that Recipient assumes responsibility for any maintenance or other
payments under such Third Party Agreements that arise or become due and payable
after the effective date of termination or expiration of the Agreement. In the
event of a transfer or assignment pursuant to this Section 7.6(c), Recipient
shall also pay any transfer fee or similar charge imposed by the applicable
vendor;
(d) If Provider is a licensee of any software which is used both for the
purpose of providing Services to Recipient and for Provider's own needs, and
Recipient must obtain its own license if it intends to use such software after
the effective date of termination or expiration of this Agreement each Party
will be responsible for obtaining their respective licenses, but if any one-time
fee is imposed by a vendor to grant such license (but not any ongoing fees or
royalty payments), such one time fee shall be shared by the parties equally, and
(e) Upon Recipient's request, Provider will transfer or assign to Recipient
or its designee, on mutually acceptable terms and conditions, any Third Party
Agreements not otherwise treated in this Article 7.
Section 7.7 Cessation of Performance; Payment
Upon expiration or termination of this Agreement for any reason, except as
provided in Section 7.8, Provider will cease to have any obligation to perform
the Services hereunder, and Recipient will pay and remit to Provider all amounts
due to Provider for all Services provided and expenses incurred (including those
expenses that Provider had paid, or has become committed to making on
Recipient's behalf but which, instead of being concurrently billed, were to be
included in future payments to be made by Recipient) through the date of such
expiration or termination.
Section 7.8 Termination Assistance Services
In connection with the expiration or termination of this Agreement for any
reason, Provider will, at the request of Recipient, (i) provide the Tandem
Services for up to six (6) months and (ii) provide the termination assistance
services reasonably requested by recipient for up to twelve (12) months, in
each case as reasonably needed by Recipient in order to assist Recipient in the
orderly transfer of the Services from Provider to Recipient or to another
services provider (collectively, the "Termination Assistance Services");
provided, however, that (i) Recipient shall be obligated to pay all fees and
expenses of Provider incurred in connection with the rendering of said
Termination Assistance Services, and (ii) upon a termination by Provider
7
pursuant to Section 7.5(b), Provider shall not be required to provide
Termination Assistance Services unless Recipient prepays the applicable monthly
charges for the entire duration of the Termination Assistance Services within 30
days of notice of its intent to terminate.
Section 7.9 Survival of Selected Provisions
Notwithstanding the expiration or earlier termination of this Agreement for
any reason, however described, the following sections of this Agreement shall
survive any such expiration or termination: Article 1, Section 7.4, Section 7.6,
Section 7.7, Section 7.8, Section 7.9, Article 8, Section 11.2, Section 11.3,
Section 11.4, Article 13, Article 14, Article 15, Section 16.8, Section 16.10,
Section 16.11, Section 16.12, Section 16.13 and Section 16.14. Upon termination
or expiration of this Agreement, all rights and obligations of the Parties under
this Agreement will immediately cease and terminate (except for the rights and
obligations under those Sections specifically designated to survive in this
Section 7.8).
Article 8 Ownership of Certain Equipment
(a) During the Term, Provider may purchase one or more items of computer
equipment and related devices to be added to the Tandem System, the Telecom
System and any other systems used to provide the Services (the "Ancillary
Systems") in order to satisfy the capacity requirements of Recipient as
reasonably determined by it pursuant to the capacity planning process described
in Addendum VII - Capacity Planning. All such equipment and devices (the "Added
Devices") shall be owned by Provider. Provider will be responsible for
maintaining, supporting and operating the Added Devices subject to payment by
Recipient of the actual costs incurred by Provider determined in accordance with
Addendum V hereto.
(b) Recipient will pay Provider a monthly fee for the Added Devices equal
to (i) (w) the sum of the invoice price for each such Added Device plus any
installation costs associated with the integration and implementation of the
Added Device into the Tandem System divided by (x) the number of months over
which such Added Device is depreciated by Provider for financial accounting
purposes (provided that the depreciation method is in accordance with generally
accepted accounting principles and is approved by Recipient (which approval
shall not be unreasonably withheld)) plus in each month (ii) an amount equal to
(y) the monthly rate of interest paid by Provider during the immediately
preceding month under its principal credit line multiplied by (z) the remaining
undepreciated amount described in clause (i)(w) above as of the first day of the
month for which the fee is being calculated. Upon the expiration or termination
of this Agreement, Recipient must pay an amount equal to the sum of the
remaining monthly payments required to be paid by Recipient to Provider for such
Added Devices under this subsection (b), and shall acquire possession and
ownership of such Added Devices from Provider by paying to Provider the sum of
(y) any unrecovered/undepreciated capitalized cost of such Added Devices
remaining on Provider's balance sheet; and (z) one-half of Provider's reasonable
expenses to transfer possession of same to Recipient (including without
limitation, the remaining costs of any Added Devices as required above, any
costs incurred by Provider in connection with the disconnection of the Added
Devices, any cost of reconnecting any portions of the Tandem System, the Telecom
System or any Ancillary System necessitated by the disconnection of the Added
Devices, and all crating and shipping charges). Any leasehold improvements
required in
8
connection with any Added Devices will be governed by the Lease Agreement dated
as of January 31, 2001 with respect to the headquarters site.
(c) In addition, upon the expiration or termination of this Agreement,
Recipient may acquire possession and ownership from Provider of that portion of
the Tandem System, the Telecom System and any Ancillary System owned by Provider
and used by Provider as of the Effective Date to provide Services to Recipient,
or that Provider otherwise agrees to transfer to Recipient, upon payment of an
amount equal to the sum of (i) any unrecovered/undepreciated capitalized cost of
such portion of the Tandem System, the Telecom System and any Ancillary System
to be acquired by Recipient remaining on Provider's balance sheet; and (ii) one-
half of Provider's reasonable expenses to transfer ownership and possession of
same to Recipient (including without limitation any costs incurred by Provider
in connection with disconnection of such equipment and devices, any cost of
reconnecting any portions of the Tandem System, the Telecom System or any
Ancillary System necessitated by the disconnection of such equipment and
devices, and all crating and shipping charges). Provider represents, warrants
and covenants that any and all computer equipment and related devices
transferred to Recipient pursuant to this Article 8 shall be in good working
condition as of the date of transfer to Recipient.
If any portion of the Tandem System, the Telecom System or any Ancillary
System that Recipient acquires under this Article 8 is subject to a third party
lien or security interest, Recipient , in addition to any other payment required
by this Section, must assume Provider's obligations under such lien or security
interest if permitted by the terms of the applicable lien or security interest,
and if not permitted, satisfy such lien or security interest.
(d) Provider and Recipient acknowledge and agree that either party may
purchase equipment and devices for its exclusive use (the "Exclusive Devices")
that will interconnect with the Tandem System, the Telecom System or Ancillary
Systems; provided, however, that the party wishing to interconnect an Exclusive
Device must first demonstrate that the interconnection of such Exclusive Device
to the Tandem System will not materially and adversely affect the integrity,
security, functionality or performance of the Tandem System. The Party adding
such Exclusive Device will be responsible for maintaining, supporting and
operating it. The Parties may, however, negotiate a fee pursuant to which
Provider will maintain, support and operate an Exclusive Device of Recipient
during the Term.
Article 9 Service Levels
Section 9.1 General
The Parties have agreed to a procedures manual (the "Procedures Manual")
that governs the performance of the Services by Provider. Provider agrees that
the performance and delivery of the Services will meet or exceed any agreed upon
service levels to be set forth in the Procedures Manual, and Recipient agrees
that its only remedies for the failure of the performance or delivery of the
Services to meet or exceed any agreed upon service levels set forth in the
Procedures Manual will be the remedies, if any, set forth in the Procedures
Manual.
9
Section 9.2 Future Service Levels
If a service level for a particular Service or aspect of the Services is
not set forth in the Procedures Manual, and Recipient requests that one or more
service levels be established for a particular aspect of the Services, then
Provider, with the assistance of Recipient, shall perform an assessment of the
historical service levels as they existed for the twelve (12) month period
before the Effective Date for such aspect of the Services, and Provider will
propose service levels based on that assessment. When service levels for such
aspect of the Services have been accepted in writing by Recipient and Provider,
such service levels shall be incorporated into the Procedures Manual, and
Provider will thereafter perform in accordance with such new service levels.
The Parties intend that any and all service levels will not be less favorable to
Recipient during the Term than they are at the initiation of the Services
pursuant to this Agreement.
Section 9.3 Review and Remedy
The Parties will review the extent to which the Services were performed in
accordance with the Procedures Manual as part of each Monthly Review (as that
term is defined below). If the Services have been performed at a level below any
applicable service levels included in the Procedures Manual, each Party may
propose one or more remedies if no specific remedy is set forth in the
Procedures Manual. These remedies can include modification of the applicable
service levels, equipment changes or changes in operational processes. If,
after the involvement of the Senior Representatives, the Parties are unable to
agree to remedies, either Party may invoke the provisions of Article 15.
Notwithstanding the foregoing, in the event that the Parties cannot reach
agreement regarding a remedy for a failure to meet applicable service levels
after resort to the dispute resolution procedures set forth in Article 15, then
the Parties may pursue the remedies, if any, available under the Procedures
Manual.
Article 10 Project Management and Administration
Section 10.1 Senior Representatives; Monthly Reviews
Provider and Recipient each shall appoint a senior member of management to
represent them with respect to the relationship of the Parties hereunder (each,
a "Senior Representative"). The Provider Senior Representative and the Recipient
Senior Representative shall meet at least one time each calendar month (the
"Monthly Review") to review Provider's performance under this Agreement.
Section 10.2 Account Managers; Weekly Meetings
Provider and Recipient will each appoint an account manager to serve as
such Party's main contact with the other Party for project and request
submissions, status reporting, disputes and other issues related to this
Agreement (each, an "Account Manager"). The Account Managers shall hold weekly
meetings (the "Weekly Meetings") to discuss performance under this Agreement and
all operational and administrative issues relating thereto. The Weekly Meeting
will be the formal mechanism for Recipient to submit new Ad Hoc Project requests
and discuss on-going Ad Hoc Projects.
10
Section 10.3 Capacity Planning
The Parties will plan for future capacity needs, both with respect to the
Tandem System and the Telecom System, as set forth in Addendum VII--Capacity
Planning.
Section 10.4 Ad Hoc Project Planning
The Parties will plan, and Provider shall perform, any and all ad hoc
projects needed by Recipient (each, an "Ad Hoc Project") as set forth in
Addendum IV--Ad Hoc Services.
Section 10.5 Personnel Decisions
(a) Provider will consult with Recipient in each instance prior to
transferring, reassigning, terminating, hiring or making other changes in any of
the human resources allocated by Provider as of the Effective Date to the
performance and delivery of the Services, or, with respect to Ad Hoc Projects,
assigned to the performance of an Ad Hoc Project pursuant to Addendum IV hereto.
Provider will use commercially reasonable efforts to maintain continuity of the
persons performing Services under this Agreement.
(b) If Recipient reasonably and in good faith determines that it is not in
Recipient's best interests for any Provider or subcontractor employee to be
appointed to perform or to continue performing any of the Services, Recipient
shall give Provider written notice specifying the reason for its position and
requesting that such employee not be appointed or be removed from the Provider
group servicing Recipient and be replaced with another Provider employee.
Promptly after its receipt of such a notice, Provider shall investigate the
matters set forth in the notice, discuss with Recipient the results of the
investigation, and the Parties will use commercially reasonable efforts to
resolve the matter on a mutually acceptable basis. Since the Provider is
ultimately accountable for delivery of service to Recipient, Provider shall be
the party ultimately responsible for deciding the resolution of such issues.
Section 10.6 Efficient Use of Resources
Provider shall take commercially reasonable actions to efficiently
administer, manage, operate and use the resources employed by Provider to
provide and perform the Services that are chargeable to Recipient under this
Agreement.
Article 11 Software
Section 11.1 Third Party Agreements
(a) NDC represents and warrants that it has obtained all Required Consents
(as defined below) under the contractual, leasing and licensing arrangements
used by NDC to provide the Tandem Services and the Telecom Contract Carrier
Services (the "Third Party Agreements"). The parties have agreed on a list of
all Third Party Agreements. NDC will use the services, products and software
licensed or acquired under the Third Party Agreements, together with the Shared
Software (as that term is defined below) and the computer hardware and other
devices owned by it to operate the Tandem System, the Telecom System and the
Ancillary
11
Systems and to provide and deliver the Tandem Services and the Telecom Contract
Carrier Services to Recipient under the terms of this Agreement.
(b) The Parties believe that the terms and conditions of the Third Party
Agreements permit Provider to provide the Tandem Services and the Telecom
Contract Carrier Services to Recipient pursuant to the terms of this Agreement
without any increase in any royalty fee or any other adverse change in the terms
and conditions of such agreements; however, to the extent that Provider
determines or has notice of any claim that any Third Party Agreement restricts
Provider from providing any of such Services, Provider shall promptly negotiate
an amendment to such Third Party Agreement so that it may provide such Services
(whether by the grant of a sublicense or otherwise), and in such event if
Provider incurs any increase in the cost of the royalty fee or other adverse
change in the terms and conditions of an existing Third Party Agreement, or
renewal or extension thereof, the Parties shall share proportionately in the
additional cost of such Third Party Agreement (or the increased royalties or the
cost of any other adverse change in the terms and conditions) that corresponds
to Recipient's proportionate use of such Third Party Agreement. For purposes of
this Agreement, Required Consents means any consents or approvals required to be
obtained for the Recipient and Provider to have access to, and use of, the
space, equipment, software and/or third party services provided under the Third
Party Agreements in connection with the Services.
Except as provided above, Provider will be responsible for the payment of
all license fees, royalty fees, maintenance fees, acquisition costs or similar
costs incurred in connection with the use of Third Party Software, all of which
will be included as part of the cost allocation process described in Addendum V-
- -Allocation of Costs. Recipient will be responsible for the payment of all
license fees, royalty fees, maintenance fees, acquisition costs or similar costs
of any Third Party Software used by Provider solely to provide Services to
Recipient, none of which will be included as part of the cost allocation process
described in Addendum V--Allocation of Costs.
Section 11.2 Shared Software
Prior to the Effective Date, Provider had internally developed certain
software, some of which was used to support the Health Business, some of which
was used to support the eCommerce Business, and some of which (including, but
not limited to, the FrontEnd switch) was used to support both the Health
Business and the eCommerce Business (the "Shared Software"). Upon the Effective
Date, each Party will have joint ownership in all Shared Software.
Section 11.3 Use and Licensing Restrictions on Shared Software
(a) Notwithstanding its joint ownership of the Shared Software, Provider
agrees that it may not, during the Term or at any time thereafter, use any
Shared Software to operate or facilitate the operation of any business
substantially similar to the eCommerce Business (except as required to perform
the Services for Recipient in accordance with this Agreement).
(b) Notwithstanding its joint ownership of the Shared Software, Recipient
agrees that
12
it may not, during the Term or at any time thereafter, use any Shared Software
to operate or facilitate the operation of any business substantially similar to
the Health Business.
(c) The Parties agree that, in the event that any Shared Software is sold
or licensed by either Party during the Term to any third party, all net revenue
received in connection with such sale or license shall be divided equally
between the Parties.
(d) In the event that either Party breaches the restrictions set forth in
this Article 11 with respect to Shared Software, the non-breaching Party shall
be entitled to seek injunctive relief and damages for such breach.
Section 11.4 Derivative Works
(a) Each Party has the right to develop derivative works of any of the
Shared Software. The Parties agree that derivative works of Shared Software
developed by a Party shall also be considered to be Shared Software and shall be
subject to all of the restrictions contained in Section 11.3 above, provided
however, in the case of a derivative work of Shared Software that executes
solely on a technology platform other than a Tandem platform, the restrictions
on use and licensing set forth in this Article 11 shall expire ten (10) years
after the effective date of the termination or expiration of this Agreement.
(b) During the Term, each Party shall be obligated to furnish to the other
Party any and all derivative works of any Shared Software that execute on a
Tandem platform, but neither Party shall be obligated to furnish to the other
Party any derivative works of any Shared Software that executes solely on a
technology platform other than the Tandem platform. After the Term, neither
Party shall be obligated to furnish the other Party any derivative works of any
Shared Software.
Section 11.5 Application of Current Technology
In providing Services hereunder, Provider will continue to utilize the
technology that was used prior to the Effective Date. Provider may not make
changes to its technology that materially and adversely affect the Services.
If Recipient consents to any change to the technology used by Provider to
perform the Services, and the Parties determine that such change materially
increases the quality of the Services, any increased development costs, expenses
or fees associated with such technology changes will be shared by Provider and
Recipient based on the (proportionate) use of the Services that were materially
improved in quality.
Article 12 Warranties And Additional Undertakings
Section 12.1 By Provider
Provider will perform the Services in a professional and workmanlike
manner.
13
Section 12.2 Security
Provider is responsible for running a professional data center with the
normal safeguards of an "average" business. Provider shall perform the Services
in accordance with the physical and data security procedures set forth in the
Procedures Manual.
Section 12.3 Virus Avoidance
Each Party will take commercially reasonable measures to ensure that no
virus or similar items are coded or introduced into any software used to provide
the Services and the operating environments used to provide the Services. Both
Parties will continue to perform and maintain at least the virus protection and
correction procedures and processes in place at Provider prior to the Effective
Date. If a virus is found to have been introduced into any software or
operating environment used to provide the Services, both Parties shall use
commercially reasonable efforts and diligently work to eliminate the effects of
the virus. However, Provider shall take immediate action to remediate the
virus' proliferation in the Tandem System and the operating environment used to
provide the Services. The Party causing or permitting a virus to be introduced
into any software or operating environment used to provide the Services shall
bear the costs associated with such efforts and the Losses caused by such a
virus. If Recipient introduces or permits the introduction of a virus, Provider
shall be relieved of the affected services levels described in the Procedures
Manual to the extent such virus impacts Provider's ability to satisfy such
service levels.
Section 12.4 Disabling Codes
Each Party agrees that it will not insert or use disabling codes in any
software or equipment used to provide the Services. The Parties further
covenant that with respect to any disabling code that may be part of any
software or equipment used to provide the Services, neither Party will invoke
such disabling code at any time, including upon expiration or termination of
this Agreement for any reason.
Section 12.5 Pass-Through Warranties
Provider agrees to pass through to Recipient any warranties given by its
third party vendors in connection with hardware, software or other products or
services used by Provider to provide the Services to the extent permitted by the
terms and conditions of such warranties.
Section 12.6 Disclaimer of Warranties.
Except as otherwise expressly provided herein, neither party makes any
other representations or warranties, of any kind, nature or description,
including without limitation any warranties of merchantability or fitness for a
particular purpose.
Section 12.7 Noninfringement
Each of the Parties covenants that it will perform its responsibilities
under this Agreement in a manner that does not infringe, or constitute an
infringement or misappropriation of, any
14
patent, trade secret, copyright or other proprietary right of any third party.
Section 12.8 Regulatory Proceedings and Compliance with Laws
Each Party agrees, at its cost and expense, to obtain all necessary
regulatory approvals applicable to its business, to obtain any necessary permits
for its business, and to comply with all laws and regulatory requirements
applicable to the performance of its obligations under this Agreement. If a
Party seeking a regulatory approval or a necessary permit is dependant upon the
cooperation of other Party in order to obtain such approval or permit, the other
Party will provide such cooperation as is reasonably necessary provided that the
Party seeking such cooperation shall reimburse the cooperating Party for all
costs incurred in connection therewith.
Article 13 Confidential Information
Section 13.1 Confidential Information of Recipient
Provider covenants and agrees to keep and hold in confidence all of
Recipient's data and other confidential or proprietary information (collectively
the "Recipient Confidential Information") provided hereunder or obtained in
connection herewith, and will use said Recipient Confidential Information only
in connection with the performance of the Services. Provider will employ
substantially the same safeguards, but not less than reasonable safeguards, in
protecting the Recipient Confidential Information that it uses in safeguarding
confidential data of its own, or the confidential data of its customers, against
accidental or unauthorized deletion, destruction or alteration.
Section 13.2 Confidential Information of Provider
Recipient covenants and agrees to keep and hold in confidence all of
Provider's data and other confidential or proprietary information (collectively
the Provider Confidential Information) provided hereunder or obtained in
connection herewith, and will use said Provider Confidential Information only in
connection with its receipt of the Services. Recipient will employ substantially
the same safeguards, but not less than reasonable safeguards, in protecting said
Provider Confidential Information that it uses in safeguarding confidential data
of its own, or confidential data of its customers, against accidental or
unauthorized deletion, destruction or alteration.
Section 13.3 Exclusions
Notwithstanding Section 13.1 and Section 13.2, this Article 13 will not
apply to any information which Provider or Recipient can demonstrate, based on
documentary evidence, was: (a) without a breach of duty owed to the disclosing
party, is in the possession of the receiving party at the time of disclosure to
it; (b) received after disclosure to it from a third party who had a lawful
right to and, without a breach of duty owed to the disclosing party, did
disclose such information to it; or (c) independently developed by the receiving
party without reference to Company Information of the disclosing party.
Further, either Party may disclose the other Party's Confidential Information to
the extent required by law or order of a court or governmental agency. However,
the recipient of such Confidential Information must give the other Party
15
prompt notice and make a reasonable effort to obtain a protective order or
otherwise protect the confidentiality of such information, all at the
discloser's cost and expense.
Section 13.4 Disclosure
Each Party may disclose the other Party's Confidential Information to those
of the recipient Party's attorneys, auditors, insurers (if applicable),
subcontractors and full time employees who have a need to have access to such
information and have agreed to hold the information confidential.
Article 14 Indemnities
Section 14.1 Losses Defined
"Losses" shall mean all losses, liabilities, damages, penalties and claims
(including taxes and all related interest and penalties incurred directly with
respect thereto), and all related costs, expenses and other charges (including
all reasonable attorneys' fees and reasonable costs of investigation,
litigation, settlement or judgment, interest and penalties).
Section 14.2 Indemnities for Certain Losses
Each Party shall indemnify (in such case, that Party is referred to as the
"indemnitor") the other Party (in such case, that Party is referred to as the
"indemnitee") from all Losses arising out of:
(a) any claim for rent or utilities at any location where the indemnitor is
financially responsible under this Agreement for such rent or utilities, or
(b) any claim for wages, benefits, third party fees, taxes, assessments,
duties, permits or other charges of any nature for which the indemnitor is
financially responsible under this Agreement, as well as any additions to tax,
penalties, interest, fees or other expenses incurred by the indemnitor as a
result of such charges not being paid at the time or in the manner required by
applicable law, or
(c) an act or omission of the indemnitor in its capacity as an employer of
a person and arising out of or relating to (1) federal, state or other laws or
regulations for the protection of persons who are members of a protected class
or category of persons, (2) sexual discrimination or harassment, (3) accrued
employee benefits not expressly assumed by the indemnitee and (4) any other
aspect of the employment relationship or its termination (including claims for
breach of an express or implied contract of employment) and which, with respect
to each of clauses (1) through (4), arose when the person asserting the claim,
demand, charge, actions, cause of action or other proceeding was or purported to
be an employee of the indemnitor, or
(d) any claims of infringement of any patent or any copyright, trademark,
service mark, trade name, trade secret, or similar property right conferred by
contract or by common law or by any law of any country or any state alleged to
have been incurred because of or arising out of any aspect of the Services
provided by Provider in its performance of the Services, or
16
(e) any claims for personal injuries, death or damage to tangible personal
or real property of third parties including employees of a Party, and its
subcontractors caused by the negligence or willful misconduct of such Party, its
employees, affiliates or subcontractors. However, neither Party will have any
obligation under this part, to the extent the same arise out of or in connection
with the negligence or willful misconduct of the non-indemnifying Party, its
employees, affiliates or subcontractors.
Section 14.3 Limitation of Liability
Except for a breach of Section 6.2, Payment, Section 11.3, Use and
Licensing Restrictions on Shared Software, Article 13, Confidential Information,
or liabilities arising from the Parties' indemnification obligations under
Section 14.2, Indemnities for Certain Losses, the liability of each Party to the
other for all damages arising out of or related to this Agreement, regardless of
the form of action that imposes liability will be limited to $100,000.00;
provided however, that this limitation of liability also will not apply to the
liability of either Party to the extent such liability results from (a) that
Party's acts of intentional misconduct in the performance or nonperformance of
its obligations under this Agreement; or (b) that Party's nonperformance of its
payment obligations to the other expressly set forth in this Agreement
(including, with respect to Recipient, Recipient's obligation to make payments
to Provider, whether in the form of charges for Services performed hereunder,
payments upon termination of this Agreement, or for payment or reimbursement of
taxes, out-of-pocket expenses or pass-through expenses required to be paid by
Recipient hereunder).
Section 14.4 Exclusion of Certain Damages
Except for a breach of Section 6.2, Payment, Section 11.3, Use and
Licensing Restrictions on Shared Software, Article 13, Confidential Information,
or liabilities arising from the Parties indemnification obligations under
Section 14.2, Indemnities for Certain Losses, in no event will either Party be
liable for any amounts for loss of income, profit or savings or indirect,
incidental, consequential, exemplary, punitive or special damages of the other
Party, even if such Party has been advised of the possibility of such damages in
advance, and all such damages are expressly disclaimed.
Section 14.5 Duty to Mitigate
Each Party has a duty to mitigate the damages that would otherwise be
recoverable from the other pursuant to this Agreement by taking appropriate and
reasonable actions to reduce or limit the amount of such damages.
Section 14.6 Time Limit to Make Claims
No claim or demand for mediation or arbitration or cause of action which
arose out of an event or events which occurred more than two (2) years prior to
the filing of a demand for mediation or arbitration or suit alleging a claim or
cause of action may be asserted by either Party against the other.
17
Article 15 Dispute Escalation and Mediation
Section 15.1 Resolution of Disputes by Account Managers
All disputes between the Parties regarding charges, work activities,
quality of service, the interpretation of any provision of this Agreement or any
other issue hereunder shall be first raised with the other Party's designated
Account Manager and the Parties shall endeavor to amicably resolve the same.
Section 15.2 Involvement of Senior Representatives
In the event of any dispute between the Parties regarding charges, work
activities, quality of service, the interpretation of any provision of this
Agreement or any other issue hereunder that cannot be resolved at the Account
Manager level, the nature of the dispute will be reduced to writing and
submitted to the other Party's Senior Representative within thirty (30) days of
the event or circumstance giving rise to said dispute, or as soon thereafter as
reasonably practical. Any such written complaint shall specifically reference
this dispute provision and shall provide reasonable details regarding the nature
and facts surrounding the complaint. The Senior Representative shall respond to
each complaint received hereunder within thirty (30) calendar days of receipt of
said complaint. The Provider Senior Representative and the Recipient Senior
Representative shall endeavor to amicably resolve any such dispute.
Section 15.3 Involvement of Chief Executive Officers
In the event that negotiations in accordance with Sections 15.1 and 15.2
have failed to resolve a dispute hereunder, the matter shall be referred to the
Chief Executive Officers of Provider and Recipient for attempted resolution. In
the event that the dispute cannot be resolved satisfactorily between Provider
and Recipient at that level, each Party agrees to submit first to non-binding
mediation as provided in Section 15.4 below.
Section 15.4 Non-binding Mediation
(a) In the event non-binding mediation is required by Section 15.3 above,
the Parties shall submit the dispute to non-binding mediation to be held in
Atlanta, Georgia. The Parties will choose a neutral mediator from a list of
mediators maintained by the American Arbitration Association (the "AAA") office
located in Atlanta, Georgia. If the Parties are unable to agree on the
mediator, the mediator will be selected by the AAA.
(b) Notwithstanding any other provision of this Article 15, either Party
may resort to court action for injunctive relief at any time if the dispute
resolution processes set forth in this Article 15 would permit or cause
irreparable injury to such Party or any third Party claiming against such Party,
due to delay arising out of the dispute resolution process.
Section 15.5 Expenses of Mediation
Each Party shall be responsible for its costs of mediation, and the Parties
will each pay one-half of the expenses of the mediator and the AAA.
18
Section 15.6 Sole Remedy Upon Failure of Mediation
In the event that a dispute is not resolved after mediation to the
satisfaction of either Party, each Party's sole remedy is to terminate this
Agreement in accordance with the applicable subsection of Section 7.5 provided
however, either Party may pursue any and all remedies available to it at law or
in equity (in all cases subject to the limitations of Section 14.3, Section
14.4, Section 14.5 and Section 14.6) (other than termination of this Agreement)
for breaches of Sections 6.2, Section 11.3, Section 11.4 or Article 13, or for
acts of intentional misconduct in the performance of, or intentional
nonperformance of, the Services or the obligations of the Parties pursuant to
Article 4, Article 8, Section 12.3, Section 12.4 or Section 14.2. .
Section 15.7 Continuation of Services and Obligations Pending Resolution of
Disputes
Notwithstanding the existence of a dispute, Provider shall continue to
provide the Services during any dispute resolution proceedings (whether informal
or formal) and Recipient will continue to perform its obligations (including the
making of all payments which are not the subject of a good faith dispute to
Provider) in accordance with this Agreement.
Article 16 Miscellaneous
Section 16.1 General Audit Rights
Recipient shall have the right to have the books and records of Provider
that relate to the Services provided under this Agreement reviewed quarterly by
its internal audit staff, or its external auditors (provided that any person
that is a member of such audit staff or auditors participating in the audit
must first sign a confidentiality agreement containing the same provisions of
Article 13). Recipient shall be solely responsible for the costs and expenses
of any such audit. In the event of such audit, Provider shall provide
Recipient's auditors reasonable access to all relevant books, records and
personnel during normal business hours. In the event an audit reveals an
overcharge or undercharge, the Party who, based on the results of the audit,
owes money to the other Party shall have a reasonable time to review the
documents that provide the basis for the conclusions reached by the audit.
After such a review, to the extent such Party does not dispute the conclusions
of the audit, such Party shall pay the other Party the undisputed amounts owed.
The disputed amounts, if any, may be resolved pursuant to Article 15.
Section 16.2 No Audit Rights for Telecommunication
Since Provider is not representing to Recipient that the lowest possible
telecommunications rates or costs will be provided under this Agreement,
Recipient will not have the right to engage a third party to audit the
telecommunications rates under the Third Party Agreements for telecommunications
and carrier services. Recipient may, however, itself examine and review the
rates specified in the Third Party Agreements for telecomunications carrier
services in connection with the exercise of its audit rights under Section 16.1
hereof. The Parties agree that Provider will be strongly motivated to provide
Recipient with competitive rates to encourage Recipient to continue to partner
on future telecommunications contracts.
19
Section 16.3 Recipient Responsible for Third Party Electronic Interfaces
Recipient, at its expense, shall secure Provider's right to use Recipient's
third party interfaces such as the Visa, MasterCard, Discover, and American
Express electronic interfaces, as may be reasonably necessary to provide the
Services. Recipient shall be responsible for managing the relationships with
these third parties and paying all expenses related to the interfaces including
telecommunications, hardware, software, interfaces, and support.
Section 16.4 Subcontracting
Subject to the provisions of Section 10.5 hereof, Provider may subcontract
non-material portions of the Services without consent or approval of Recipient,
provided that (i) the subcontractors sign and deliver to Recipient appropriate
confidentiality agreements in advance of undertaking any of the Services and
(ii) Provider remains primarily liable and obligated to Recipient for the timely
and proper performance of all of its obligations hereunder and for the proper
and timely performance and actions of any person or entity to which it delegates
or subcontracts any such obligation.
Section 16.5 Assignment
Except as provided in this Section 16.5, neither Party may assign this
Agreement, in whole or in part, without the prior written consent and approval
of the other Party hereto, which consent shall not be unreasonably withheld
(provided however, in the case of any assignment by Provider, the Parties agree
that the only basis on which Recipient may withhold such consent is if the
assignee in not competent to provide the Services), except that either Party
may, in connection with the sale of all or substantially all of its assets, any
merger, consolidation, reorganization, or other business combination to which a
Party is a party, assign its obligations and responsibilities hereunder to the
purchaser in the case of a sale of assets, or the surviving entity in the case
of a merger, consolidation or business combination, without the approval of the
other Party. An assignment will not relieve a Party of any obligations under
this Agreement. Any purported transfer, assignment or delegation that does not
comply with the terms of this Section 16.5 shall be null and void and of no
force or effect. Notwithstanding the foregoing, neither Party shall have the
right to assign this Agreement and the obligations hereunder to any successor of
such Party by way of merger, consolidation, reorganization or the acquisition of
substantially all of the business and assets of the assigning Party relating to
the Agreement if such successor's principal business is the business of the
other Party (i.e., the Health Business or the eCommerce Business).
Section 16.6 Consents and Approvals
Each Party will obtain all governmental and other consents necessary for
it to provide or use, as the case may be, the Services.
Section 16.7 Relationship of the Parties
The sole relationship between the Parties shall be that of independent
contractors. No partnership, joint venture, or other formal business
relationship is hereby created between the
20
Parties hereto. Neither Party shall make any warranties or representations, or
assume or create any obligations, on the other Party's behalf except as may be
expressly permitted hereunder or in writing by such other Party. Each Party
shall be solely responsible for the actions of all their respective employees,
agents and representatives.
Section 16.8 Non-solicitation or Hiring of Employees
During the Term and for eighteen (18) months thereafter neither Party will
encourage or solicit any employee or consultant to leave the employ of the other
Party; provided however, that the foregoing does not prohibit mass media "want
ads" not specifically directed towards employees or consultants of a Party.
Section 16.9 Expenses
Except as otherwise expressly provided for herein, each Party shall bear
its own costs and expenses in connection with this Agreement and the performance
of its obligations and responsibilities hereunder.
Section 16.10 Notices
All notices and communications under this Agreement shall be deemed to have
been given (a) when received, if such notice or communication is delivered by
facsimile, hand delivery or overnight courier, and, (b) three (3) business days
after mailing if such notice or communication is sent by United States certified
mail, return receipt requested, postage prepaid. All notices and
communications, to be effective, must be properly addressed to the Party to whom
the same is directed at its address as follows:
If to Provider, to:
National Data Corporation
National Data Plaza
Atlanta, GA 30329
Attention: Chief Executive Officer (by name)
If to Recipient, to:
Global Payments Inc.
Four Corporate Square
Atlanta, GA 30323
Attention: Chief Executive Officer (by name)
Either Party may, by written notice delivered to the other Party in
accordance with this Section, change the address to which delivery of any notice
shall thereafter be made.
21
Section 16.11 Amendment and Waiver
This Agreement may not be altered or amended, nor may any rights hereunder
be waived, except by an instrument in writing executed by the Party to be
charged with such amendment or waiver. No waiver of any terms, provision or
condition of or failure to exercise or delay in exercising any rights or
remedies under this Agreement, in any one or more instances, shall be deemed to
be, or construed as, a further or continuing waiver of any such term, provision,
condition, right or remedy or as a waiver of any other term, provision or
condition of this Agreement.
Section 16.12 Entire Agreement
This Agreement constitutes the entire understanding of the Parties hereto
with respect to the subject matter hereof, superseding all negotiations, prior
discussions and prior agreements and understandings relating to such subject
matter.
Section 16.13 Severability
The provisions of this Agreement are severable and should any provision
hereof be void, voidable or unenforceable under any applicable law, such
provision shall not affect or invalidate any other provision of this Agreement,
which shall continue to govern the relative rights and duties of the Parties as
though such void, voidable or unenforceable provision were not a part hereof.
Section 16.14 Governing Law
This Agreement shall be construed in accordance with, and governed by, the
laws of the State of Georgia, without regard to the conflicts of law rules of
such state. This Agreement is expressly made subject to any United States
government laws, regulations, orders or other restrictions regarding export from
the United States of computer hardware, software, technical data or derivatives
of such hardware, software or technical data.
Section 16.15 Force Majeure
Except as may be set forth in the Procedures Manual, Provider will not be
liable for any failure of performance of the Services under this Agreement due
to any cause beyond its reasonable control, including acts of war, acts of God,
earthquake, flood, embargo, riot, sabotage, labor shortage or dispute or
governmental act or any other causes beyond Provider's reasonable control,
whether or not of the same class or kind as those specifically named above.
Section 16.16 Counterparts
This Agreement may be executed in one or more counterparts, each of which
shall be deemed an original instrument, but all of which together shall
constitute one and the same Agreement.
22
(Signatures continued on following page)
23
(Signatures continued from previous page)
IN WITNESS WHEREOF, the Parties hereto have executed and delivered this
Agreement as of the day and year first above written.
National Data Corporation
By: /s/ Randolph L. M. Hutto
-----------------------------------
Name: Randolph L. M. Hutto
Title: Chief Financial Officer
Global Payments Inc.
By: /s/ Paul R. Garcia
-----------------------------------
Name: Paul R. Garcia
Title: Chief Executive Officer
Exhibit 1.01--Index of Terms Defined in the Agreement
AAA........................................................... Section 15.4
Account Manager............................................... Section 10.2
Ad Hoc Project................................................ Section 10.4
Ad Hoc Services............................................... Article 2
Added Devices................................................. Article 8
Agreement..................................................... First Paragraph
Ancillary Systems............................................. Article 8
Distribution.................................................. Background
Distribution Agreement........................................ Background
Distribution Date............................................. Background
eCommerce Business............................................ Background
Effective Date................................................ First Paragraph
Exclusive Devices............................................. Article 8
Global........................................................ First Paragraph
Health Business............................................... Background
indemnitee.................................................... Section 14.2
indemnitor.................................................... Section 14.2
Initial Term.................................................. Section 7.1
Losses........................................................ Section 14.1
Monthly Review................................................ Section 10.1
NDC........................................................... First Paragraph
NDC Global Subsidiaries....................................... Background
Parties....................................................... First Paragraph
Party......................................................... First Paragraph
Procedures Manual............................................. Section 9.1
Projected Volumes............................................. Article 4
Provider...................................................... First Paragraph
Recipient..................................................... First Paragraph
Recipient Confidential Information............................ Section 13.1
Senior Representative......................................... Section 10.1
Services...................................................... Article 2
Shared Software............................................... Section 11.2
Tandem Exclusive.............................................. Article 3
Tandem Services............................................... Article 2
Tandem System................................................. Background
Telecom Carrier Contracts Services............................ Article 2
Telecom Services.............................................. Article 2
Telecom Support Services...................................... Article 2
Telecom System................................................ Background
Term.......................................................... Section 7.2
Termination Assistance Services............................... Section 7.8
Termination Fee............................................... Section 7.5
Third Party Agreements........................................ Section 11.1
Transition Services........................................... Article 2
Weekly Meetings............................................... Section 10.2
24
Addendum I--Telecom Services
Telecom Carrier Contract Services
Recipient will utilize and be covered under the Third Party Agreements for
telecommunications carrier services.
Telecom Support Services
In addition to the foregoing, Provider will supply to Recipient necessary
telecommunications connectivity, engineering, procurement, operations and
administrative services in connection with and in support of the Telecom Carrier
Contract Services on a basis consistent with past practice.
Charges
Recipient shall be charged for and shall bear the direct cost of all
charges of carriers and other third parties for Telecom Carrier Contract
Services provided to Recipient hereunder.
In addition, operations, procurement, engineering and administrative
services provided by Provider to Recipient as part of the Telecom Support
Services shall be charged to and borne by Recipient at Provider's actual
manpower costs (salary, burden and all other costs directly associated with such
manpower, such as office space, supplies and similar expenses) directly
applicable to the provision of services provided.
Expiration / Extension of Current Telecom Carrier Contracts
If any Third Party Agreements for telecommunications carrier services
terminate prior to the expiration or termination of this Agreement, Provider
will either negotiate an extension of such Third Party Agreement, or negotiate a
replacement contract (whether with the same carrier or another carrier) in order
to obtain continued Telecom Carrier Contract Services for Recipient and
Provider, but only upon the prior written consent of Recipient. Provider will
use commercially reasonable efforts to obtain the best possible
telecommunication prices, and will keep Recipient advised as to the pricing that
it is able to negotiate. If, during the Term, Recipient fails or refuses to
consent to an extension of such contract, or to a replacement contract, then,
notwithstanding anything to the contrary herein, Provider shall have no
obligation to provide any Telecom Carrier Contract Services to Recipient in
order to replace the carrier services no longer available as a result of the
termination of such telecom contracts. In such a case, Recipient shall secure
its own service arrangements in lieu thereof.
Telecom Locations
Telecom Services will be provided to all of Recipient's locations in
existence as of the Effective Date. Upon the mutual agreement of the Parties,
Provider may provide Telecom Services to any additional locations of Recipient
added during the Term.
Overview of Telecom Support Services
Provider will determine the necessary telecom services for a stated
requirement (provided by Recipient), the best methodology for a solution,
engineer a reliable and cost effective solution, negotiate with potential
vendors, negotiate the best price, implement the solution, and monitor the
solutions during its installed life for required performance. Recipient will be
provided Provider's lowest contract rates assuming forecasted volumes are met
and are in accordance with carrier negotiated volumes for the particular rate
levels.
Specific Telecom Support Services
(a) Provisioning
1. Order, track, and coordinate the installation of voice and data
circuits and related equipment.
(b) Engineering
1. Use commercially reasonable efforts to provide telecommunications
data and voice engineering services so that network capabilities
match product and business requirements.
2. Manage an ongoing relationship with all telecommunication service
providers and vendors. Actively pursue cost reductions in an
aggressive manner to keep Recipient in a competitive position both
technologically as well as economically.
3. Use commercially reasonable efforts to cause the networks to
operate efficiently with high availability at the lowest cost
possible.
4. Track new telecommunications technology trends, both tactical and
strategic.
5. Maintain a continuing dialog with all key vendors on trends and new
offerings.
(c) Administration
1. Provide telecommunication vendor contract negotiation and
maintenance.
2. Audit and process communication's vendor invoices for payment.
3. Review and analyze communications cost and contracts of acquired
companies.
4. Develop annual communications budget expense based upon usage
projections.
2
5. Maintain reports and trends of expenses vs. plan for
Telecommunications.
6. Evaluate new service and contract proposals from communications
vendors.
(d) Network Operations
1. 7x24 monitoring of the data networks.
2. Use commercially reasonable efforts to cause all networks operate
with minimal down time and at peak efficiency.
3. Use commercially reasonable efforts to provide network operational
support services so that capabilities match product and business
requirements.
4. Install and support leased lines and frame networks.
5. Use commercially reasonable efforts to cause networks perform at
99.5% availability, identifying and resolving problems quickly.
(e) Voice Services
1. Provide daily operation of the PBX, ACD, voicemail, IVR, and
conference bridge systems at the Corporate Square and Dallas
locations.
2. Coordinate moves, adds, or changes for telephone services for
headquarters personnel.
3. Provide support to the call center and help desk operations by
assisting in planning for moved, add, or changes and day to day
operational support and monitoring.
4. Quickly identify problem areas in quality of service or
availability of voice networks and services and take corrective
action to resolve these areas with little or no disruption to
customers.
5. Coordinate and support the implementation of new voice applications
or services with other divisions.
(f) Other Services
1. Provide electronic interfaces to third parties as reasonably
necessary to provide the Services.
3
Personnel Levels and Skills Maintenance
Personnel levels will be maintained at least at pre-transition levels.
Pertinent skills will be maintained at the levels necessary to properly maintain
and support the particular technologies.
4
Addendum II--Tandem Services
General
Provider will provide to Recipient Tandem hardware/software facilities,
operations, and technical support for transaction processing, cash management,
and file transfer and Tandem-related communications hardware and software
systems services including related technical and operations support services.
Locations
The Tandem Services will be provided for the following Recipient locations:
Atlanta (including any new locations that become part of the Atlanta system
complex), Dallas and Toronto.
Specific Tandem Services
(a) Hardware/Software Processing Facilities:
. Provide properly sized (based on results of Capacity Planning)
Tandem Guardian OS based systems.
. Maintain OS level system integrity. Provide system reliability
through preventative software maintenance carefully scheduled
system updates, and quality control procedures.
. Support the existing Recipient FrontEnd Communications
applications.
. Support the existing Recipient File Transfer application.
. Support application modification of the existing Recipient FrontEnd
Communications applications where feasible under the existing
architecture.
. Support application modification of the existing Recipient File
Transfer applications where feasible under the existing
architecture.
(b) Operations
. Provide 7x24 operations management support for the Tandem systems.
. Provide method to coordinate and accept application operational
support changes.
. Provide daily operations status reports.
. Backup and recovery
1
(c) Technical Support
. Provide 7x24 production level technical support for the Tandem
systems.
. Provide technology and applications guidance to Recipient in the
best use of Tandem technology and proper application techniques.
. Track new Tandem related technology trends, both tactical and
strategic, that may have pertinence to Recipient's current and
future product offerings. Maintain a continuing dialog with all key
vendors.
(d) Capacity Planning
. Conduct capacity analysis weekly (or more frequently if reasonably
required) to plan for sufficient system capacity to handle
anticipated peak loads. Work with the business units to develop
business forecasts and track actuals against forecasts.
(e) Capacity Acquisition
. Manage acquisition and deployment of properly configured Tandem
equipment based on capacity planning analysis
Interface Management
. Use commercially reasonable efforts to timely deploy properly configured
Tandem communications equipment based on Recipient customer interface
requirements. This area will require highly coordinated integration with
the Telecommunications department's communications provisioning services.
Personnel Levels and Skills Maintenance
. Maintain current Recipient specific Tandem staffing levels. Hire, train,
and maintain well qualified personnel to staff the Communications Systems
Engineering organization
Reporting
. Maintain current Recipient specific reporting facilities. These include
the daily operational status reports as well as the real time feeds into
the existing monitoring systems.
. The following regular monthly reporting will be provided by Provider to
Recipient by the 10/th/ day of each month for the preceding month:
2
- Tandem processor capacity utilization
- System Outages - planned or unplanned
- Network outages - planned or unplanned
- Communication port assignment/usage
3
Addendum III--Transition Services
General
Transitional services to be provided to Recipient as required as Recipient
moves to self-sufficiency post-Distribution, to include LAN/WAN support &
engineering, Email support, Customer Service System support, Financial Systems
support, Human Resource & Payroll Systems support, UNIX/NT Engineering, and PC &
Printer Support of a nature currently provided to by Provider to Recipient.
These transitional services shall be provided by Provider to Recipient as
reasonably required for up to 12 months from and after the Effective Date,
excepting Human Resource & Payroll Systems support, which may be maintained by
Recipient for a period of up to 24 months from and after the date hereof.
Locations
The Transition Services will be provided for the following Recipient
locations:
. LAN/WAN - All Recipient locations until the earlier of 12
months from the date hereof and self-sufficiency
. Email - All Recipient locations until the earlier of 12
months from the date hereof and self-sufficiency
. Customer Service System - All Recipient locations until the earlier of 12
months form the date hereof and self-sufficiency
. Financial Systems - Atlanta locations until the earlier of 12 months
from the date hereof and self-sufficiency
. HR & Payroll Systems - Atlanta locations until the earlier of 24 months
from the date hereof and self-sufficiency
. UNIX/NT Engineering - Atlanta locations until the earlier of 12 months
from the date hereof and self-sufficiency
. PC & Printer Support - Atlanta locations until the earlier of 12 months
from the date hereof and self-sufficiency
Specific Transition Support Services.
The specific Transition Support services shall include:
. Operation and support of the technology prior and during transition
. Assistance in designing the transition plan
1
. Identifying the necessary personnel requirements
. Establishing the necessary vendor relationships
. Identifying and configuring the necessary facilities, computing,
networking, and telecommunications requirements.
. Assistance in costing
Cessation of Transition Support Services.
Recipient may suspend the provision of specified transition support
services by Provider hereunder upon the provision of not less than sixty days
prior written notice to Provider. Provider shall cease the provision of those
specified support services as of the date specified by Recipient and shall
suspend charges for those services beyond said cessation of service date.
2
Addendum IV--Ad Hoc Services
General
Provider will use commercially reasonable efforts to provide to Recipient
such other specific network and systems related services or projects as
Recipient may from time to time reasonably request.
Project Requests; Project Management.
Recipient shall submit all project requests to Provider using a Provider
specified format. Not later than ten (10) calendar days after a project request
is submitted by Recipient, Provider shall respond in writing either (i) that
Provider is able to perform the project, together with the estimated timeframe
and estimated cost of the project, (ii) that Provider is unable to evaluate its
ability or to perform the project, or to provide an estimated timeframe and
estimate cost for completion of the project, because the project request lacked
needed specificity, information or other omissions, or (iii) in the event that
Provider determines that the requested project will jeopardize overall
reliability, response time, or other material aspects of the Tandem System or
the Telecom System, that Provider will not perform the project. If Provider
informs Recipient that Provider will not perform the project for the reasons set
forth in subsection (iii) of this paragraph, the Provider and Recipient Senior
Representatives will discuss the issues raised by the project request and the
response, in good faith, to see if the Parties can mutually agree to a mutually
satisfactory solution.
The status of all Ad Hoc Services projects will be reported at the Weekly
Meetings. The status will include a listing of all projects in process and
submitted, the completion status, and the amount of resources allocated.
The Provider will allocate one half full-time individual to project review
and costing and include the cost of such in the annual cost allocation. If
Recipient wishes additional manpower devoted to this activity, additional
resource will be added at Recipient's expense.
Resource Commitment
In conjunction with the projections for Services for each fiscal year, a
certain amount of Ad Hoc Services will be estimated and costed and included in
the overall annual cost to the Recipient. Once the estimated Ad Hoc Services
have been established, Provider will specify the number of human resources to be
made available to Recipient in terms of man-hours and/or specific personnel for
Ad Hoc Services. Status reports prepared by Provider pursuant to this Addendum
IV shall summarize the remaining man hours available to Recipient for project
management purposes and describe Recipient's use of available man hours during
the period covered by such report. All Ad Hoc Services are intended to be
performed by this committed level of resources. If this resource level is
insufficient to perform the requested Ad Hoc projects, the Recipient will have
the option of requesting adding resources at extra cost. The costs for
underutilized Ad Hoc resources will not be refunded. The resources available
for project work will be shared with those resources required for technology
support as is the current practice.
1
This means that any promised delivery dates will be subject to modification if
support or operations issues arise. Recipient will be promptly informed if the
latter situation occurs. Provider will use commercially reasonable efforts to
increase the resource level on any project if Recipient requests and Recipient
is agrees to fund all incremental costs thereof. The Provider, however, does not
guarantee the ability to increase resource levels due to the specialized nature
of certain skill sets.
2
Addendum V--Allocation of Costs
Cost of Services
- ----------------
(a) Determination of certain costs
Services will be provided by Provider to Recipient hereunder at costs and
charges based and determined as follows:
1) In the case of technology and services shared by Provider and
Recipient, an allocated percentage of Provider's overall cost for shared
technology and services representing Recipient's allocable and proportionate
share of the aggregate costs of such shared technology and services;
2) In the case of technology and services exclusively provided to
Recipient, Provider's direct cost to provide Recipient said exclusive technology
or services; and
3) In the case of additional requested services, Provider's direct cost
to provide Recipient said additional requested services, including operations,
procurement, engineering and administrative services provided by Provider to
Recipient in connection therewith, which shall be charged to and borne by
Recipient at Provider's actual manpower costs (salary, burden and all other
costs directly associated with such manpower, such as office space, supplies and
similar expenses) directly applicable to the provision of services provided.
(b) Fiscal Year basis, etc.
Costs for Services as provided above are to be quoted by Provider to
Recipient on a fiscal year basis based on a specific set of base services
described in Addendum I--Telecom Services, Addendum II--Tandem Services,
Addendum III--Transition Services and Addendum IV--Ad Hoc Services. The costing
methodology for the base Telecom Services and Tandem Services is described in
Costing Methodologies, Costing Methodologies for Telecom Services and Costing
Methodologies for Tandem Services. The costs for Services described in Addendum
III--Transition Services, and Addendum IV--Ad Hoc Services will be billed at the
allocable costs of the cost centers, individuals or other resources providing
such Services, including costs for operations, procurement, engineering and
administrative services provided by Provider to Recipient in connection
therewith, which shall be charged to and borne by Recipient at Provider's actual
manpower costs (salary, burden and all other costs directly associated with such
manpower, such as office space, supplies and similar expenses) directly
applicable to the provision of services provided. The costs incurred in
connection with Addendum VII--Capacity Planning are included in the costs of
other Services.
(c) Cost adjustments
Costing will be provided by Provider to Recipient for the services covered
by this Agreement on a fiscal year basis. The costs that are actually incurred
during such fiscal year may be adjusted by Provider depending on certain events
that occur during that period. The events
1
that could cause cost adjustments would include:
1) Unforecasted capacity increases required by Recipient
2) Recipient requested increases or decreases in support levels
3) New technology projects requested by Recipient
4) Facility upgrades required by new Recipient projects
5) Telecom rate changes
6) Price changes by suppliers or vendors
(d) Notice of changes
Provider will provide 30 days prior written notice to Recipient of any
material costing change known to it in advance.
(e) Other Charges
In addition to the charges and fees for services rendered as provided
above, Recipient will also be responsible and charged hereunder for the
following items:
1) All unbudgeted travel and other out-of-pocket expenses incurred
by Provider in connection with Provider's performance of its
obligations under this Agreement,
2) All taxes, assessments, duties, permits, fees and other charges
of any kind imposed on this Agreement, the Services or use of
Provider Systems or Provider Licensed Software (other than any
taxes on, or based on, the income of Provider); and
3) All costs incurred by Provider in connection with unusual reruns
necessitated by incorrect or incomplete data or erroneous
instructions supplied to Provider by Recipient or for corrections
of programming, operator or other processing errors caused by
Recipient.
Costing Methodologies
The methodology is keyed to the nature of the technology or service area
and the intent is that any necessary allocation be equitable and proportional to
relative usage in nature. The capacity costs required to be paid by Recipient
will be based on the actual costs to provider for the capacity dedicated to
Recipient hereunder.
2
Costing Methodologies for Telecom Services
- ------------------------------------------
(a) Telecom Carrier Charges (explicit or allocated)
Minutes, line charges, fees, maintenance, equipment, and related telecom
carrier charges will be charged to Recipient based on either explicit usage
(i.e. such charges are for services provided exclusively to Recipient and
identified as such in the carrier billing) or on an allocated cost basis in
those cases where the carrier services is shared by the Parties under an
arrangement with consolidated billing. The allocation will be based on
proportionate usage as reasonably determined by Provider. The costs invoiced to
Recipient will be on a pass-through basis with a prorated share of overhead
costs added.
(b) Telecom staff (allocated)
Network operations, engineering, provisioning, administration, and
installation costs will be allocated based on proportionate usage as reasonably
determined by Provider.
Costing Methodologies for Tandem Services
- -----------------------------------------
Recipient will be charged a percentage of the Tandem depreciation,
hardware/software maintenance costs, license fees, operations and technical
support manpower costs, supplies, data center facilities costs, and other
similar costs based on their portion of usage of the Tandem System. This
percentage will be calculated one year in advance based on the Projected Volumes
shown in the 12-month rolling forecast. This percentage is to be considered a
minimum due to fixed costs incurred for the next 12 months. If usage increases
beyond the initial percentage, the percentage of costs will be adjusted upwards
on a monthly basis. The percentage of usage is calculated by dividing the
overall capacity of the Tandem System at the beginning of the fiscal year by the
Recipient transaction count. Any excess capacity in the Tandem System will be
proportionally allocated between the Recipient and the Provider. If either
Party transitions off the Tandem System at a rate substantially faster than the
other Party, it is agreed that such other Party will not be allocated costs for
any excess capacity in excess of 20%. Increased transactions of the Recipient
that fit within the excess capacity allocated to Recipient will not incur
additional cost.
3
Addendum VI--Termination Fee
The Termination Fee shall equal the sum of the following:
. Balance of any software license or maintenance agreements allocable to
Recipient through the end of the Initial Term, provided however that Recipient
shall be entitled to receive the benefit of any early termination provisions
included in those agreements and Provider shall attempt to mitigate against the
assessment of any penalties of fees against Recipient
. Book value or remaining lease balance of any facility installations
installed solely to accommodate Recipient processing or forecasted volume, to
the extent that payment for such facility installations is not otherwise
provided for by the [Lease Agreement].
. Telecom or other rate increases (including any loss of rate reductions
and any penalties) due to Provider not being able to satisfy contract minimums
after the effective date of such termination.
. One half of any other costs reasonably incurred by Provider that are
directly related to splitting or transitioning hardware or software to Global.
Addendum VII--Capacity Planning
12-Month Rolling Forecasts
To facilitate capacity planning, Recipient will provide to Provider a 12-
month rolling forecast of expected transaction volumes for the Tandem System
(including hardware) and Telecom System capacity planning purposes in a format
to be provided by Provider. Said 12-month forecast shall be provided by
Recipient each month by the first day of each calendar month and shall provide a
firm and fixed forecast commitment for the ensuing twelve calendar months.
These capacity forecasts will be used by Provider as the basis for acquisition
of Tandem hardware, TCP/IP network, and telecommunications capacity and for the
charges for the Services in accordance with Addendum V. Provider and Recipient
will meet at least monthly to review capacity requirements as well as actuals
against forecasted plan.
Additional Capacity Requirements
If Provider reasonably determines that additional equipment is required for
the sole purpose of satisfying the Recipient capacity requirements as reflected
in capacity forecasts provided by Recipient to Provider hereunder, Provider
shall promptly notify Recipient in writing and Recipient shall have up to 15
calendar days to either consent to such purchase by Provider or to give notice
that it disputes the need for such purchase, in which case the dispute will be
resolved pursuant to Article 15.