FORM 10-Q

                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                              Washington, DC 20549
(Mark One)
          [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE
                         SECURITIES EXCHANGE ACT OF 1934
               For the quarterly period ended September 30, 2003

                                       OR

          [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                         SECURITIES EXCHANGE ACT OF 1934
           For the transition period from ____________ to ____________
                         Commission file number 1-13754

                         ALLMERICA FINANCIAL CORPORATION
             (Exact name of registrant as specified in its charter)

     Delaware                                                04-3263626
(State or other jurisdiction of                           (I.R.S. Employer
 incorporation or organization)                            Identification No.)

               440 Lincoln Street, Worcester, Massachusetts 01653
                    (Address of principal executive offices)
                                   (Zip Code)

                                 (508) 855-1000
              (Registrant's telephone number, including area code)

        _________________________________________________________________
        (Former name, former address and former fiscal year, if changed
                               since last report)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such  shorter  period that the  registrant  was
required  to file  such  reports),  and  (2) has  been  subject  to such  filing
requirements for the past 90 days. Yes [ X ] No [ ]

Indicate by a check mark  whether the  registrant  is an  accelerated  filer (as
defined in Rule 12b-2 of the Exchange Act). Yes [ X ] No [ ]

                APPLICABLE ONLY TO ISSUERS INVOLVED IN BANKRUPTCY
                  PROCEEDINGS DURING THE PRECEDING FIVE YEARS:

Indicate  by check mark  whether  the  registrant  has filed all  documents  and
reports  required  to be  filed by  Section  12,  13 or 15(d) of the  Securities
Exchange Act of 1934 subsequent to the  distribution of securities  under a plan
confirmed by a court. Yes [ ] No [ ]

                      APPLICABLE ONLY TO CORPORATE ISSUERS:

Indicate the number of shares outstanding of each of the registrant's classes of
common  stock as of the latest  practicable  date:  53,035,644  shares of common
stock outstanding, as of November 1, 2003.






                                TABLE OF CONTENTS


PART I.      FINANCIAL INFORMATION

   Item 1.   Financial Statements
             Consolidated Statements of Income............................     3
             Consolidated Balance Sheets..................................     4
             Consolidated Statements of Shareholders' Equity..............     5
             Consolidated Statements of Comprehensive Income..............     6
             Consolidated Statements of Cash Flows........................     7
             Notes to Interim Consolidated Financial Statements...........  8-16

   Item 2.   Management's Discussion and Analysis of Financial
             Condition and Results of Operations.......................... 17-48

   Item 3.   Quantitative and Qualitative Disclosures About
             Market Risk..................................................    49

   Item 4.   Controls and Procedures......................................    49


PART II.     OTHER INFORMATION

   Item 6.   Exhibits and Reports on Form 8-K.............................    50


SIGNATURES................................................................    51


                                       2


                         PART I - FINANCIAL INFORMATION
                          ITEM 1 - FINANCIAL STATEMENTS



                         ALLMERICA FINANCIAL CORPORATION
                        CONSOLIDATED STATEMENTS OF INCOME

                                                                               (Unaudited)                     (Unaudited)
                                                                              Quarter Ended                Nine Months Ended
                                                                              September 30,                   September 30,
                                                                       -----------------------------------------------------------
 (In millions, except per share data)                                      2003         2002             2003            2002
- ----------------------------------------------------------------------------------------------------------------------------------
                                                                                                         
REVENUES
   Premiums...................................................        $    568.2     $    576.2      $  1,711.8      $  1,736.2
   Universal life and investment product policy fees..........              75.8           97.1           242.7           291.9
   Net investment income......................................             110.5          152.8           346.6           452.9
   Net realized investment (losses) gains.....................              (8.0)          (7.8)           18.4           (83.9)
   Other income...............................................              41.1           36.6           140.4           105.5
                                                                       ----------     ----------      ----------      ----------
       Total revenues.........................................             787.6          854.9         2,459.9         2,502.6
                                                                       ----------     ----------      ----------      ----------

BENEFITS, LOSSES AND EXPENSES
   Policy benefits, claims, losses and loss adjustment
     expenses.........                                                     473.5          616.4         1,457.8         1,669.9
   Policy acquisition expenses................................             146.8          542.3           460.3           912.6
   Gain from retirement of trust instruments supported by
     funding obligations......................................              (0.7)           -              (5.7)            -
   Income from sale of universal life business................               -              -              (5.5)            -
   Net (gains) losses on derivative instruments...............              (0.5)           0.1            (1.4)          (30.3)
   Restructuring costs........................................               1.2            -               5.8             -
   Other operating expenses...................................             163.4          187.2           477.5           489.5
                                                                       ----------     ----------      ----------      ----------
                                                                           783.7        1,346.0         2,388.8         3,041.7
       Total benefits, losses and expenses....................         ----------     ----------      ----------      ----------

   Income (loss) before federal income taxes..................               3.9         (491.1)           71.1          (539.1)
                                                                       ----------     ----------      ----------      ----------

   Federal income tax (benefit) expense
      Current.................................................             (23.0)          15.9             2.1            12.5
      Deferred................................................              15.5         (197.6)           (3.9)         (246.3)
                                                                       ----------     ----------      ----------      ----------
         Total federal income tax benefit.....................              (7.5)        (181.7)           (1.8)         (233.8)
                                                                       ----------     ----------      ----------      ----------
   Income (loss) before minority interest and cumulative
      effect of change in accounting principle................              11.4         (309.4)           72.9          (305.3)

   Minority interest:
      Distributions on mandatorily redeemable preferred
      securities of a subsidiary trust holding solely
      junior subordinated debentures of the Company...........               -             (4.0)            -             (12.0)
                                                                       ----------     ----------      ----------      ----------
   Income (loss) before cumulative effect of change in
      accounting principle....................................              11.4         (313.4)           72.9          (317.3)

   Cumulative effect of change in accounting principle (less
      income tax benefit of $2.0 for the nine months
      ended September 30, 2002)...............................               -              -               -              (3.7)
                                                                       ----------     ----------      ----------      ----------
   Net income (loss)..........................................        $     11.4     $   (313.4)     $     72.9      $   (321.0)
                                                                       ==========     ==========      ==========      ==========

   PER SHARE DATA
    Basic
     Income (loss) before cumulative effect of change in
       accounting principle...................................        $      0.22    $     (5.93)    $      1.38     $     (6.00)
     Cumulative effect of change in accounting principle
       (less income tax benefit of $0.04 for the nine
       months ended September 30, 2002).......................               -              -               -              (0.07)
                                                                        ----------     ----------      ----------      ----------
     Net income (loss)........................................        $      0.22    $     (5.93)    $      1.38     $     (6.07)
                                                                        ==========     ==========      ==========      ==========
     Weighted average shares outstanding .....................               52.9           52.9            52.9            52.9
                                                                        ==========     ==========      ==========      ==========
    Diluted
     Income (loss) before cumulative effect of change in
       accounting principle...................................        $      0.21    $     (5.93)    $      1.37     $     (6.00)
     Cumulative effect of change in accounting principle
       (less income tax benefit of $0.04 for the nine
       months ended September 30, 2002).......................               -              -               -              (0.07)
                                                                        ----------     ----------      ----------      ----------
     Net income (loss) .......................................        $      0.21    $     (5.93)    $      1.37     $     (6.07)
                                                                        ==========     ==========      ==========      ==========
     Weighted average shares outstanding......................               53.3           52.9            53.1            52.9
                                                                        ==========     ==========      ==========      ==========

                    The accompanying notes are an integral part of these consolidated financial statements.


                                       3





                         ALLMERICA FINANCIAL CORPORATION
                           CONSOLIDATED BALANCE SHEETS
                                                                                      (Unaudited)
                                                                                     September 30,        December 31,
(In millions, except per share data)                                                      2003                2002
- ------------------------------------------------------------------------------------------------------------------------
                                                                                                   
ASSETS
   Investments:
      Fixed maturities-at fair value (amortized cost of $7,326.5 and $7,715.9)...    $   7,688.0         $   8,003.1
      Equity securities-at fair value (cost of $7.2 and $49.1)...................            8.7                52.8
      Mortgage loans.............................................................          221.8               259.8
      Policy loans...............................................................          272.1               361.4
      Other long-term investments................................................           88.9               129.7
                                                                                      -----------         -----------
        Total investments........................................................        8,279.5             8,806.8
                                                                                      -----------         -----------
   Cash and cash equivalents.....................................................          326.1               389.8
   Accrued investment income.....................................................          122.1               138.3
   Premiums, accounts and notes receivable, net..................................          524.6               564.7
   Reinsurance receivable on paid and unpaid losses,
      benefits and unearned premiums.............................................        2,080.5             2,075.8
   Deferred policy acquisition costs.............................................        1,135.0             1,242.2
   Deferred federal income taxes.................................................          391.6               413.2
   Goodwill......................................................................          131.2               131.2
   Other assets..................................................................          471.4               473.5
   Separate account assets.......................................................       11,546.0            12,343.4
                                                                                      -----------         -----------
      Total assets...............................................................    $  25,008.0         $  26,578.9
                                                                                      ===========         ===========

LIABILITIES
   Policy liabilities and accruals:
      Future policy benefits.....................................................    $   3,563.7         $   3,900.1
      Outstanding claims, losses and loss adjustment expenses....................        3,087.6             3,066.5
      Unearned premiums..........................................................        1,075.9             1,047.0
      Contractholder deposit funds and other policy liabilities..................          812.7               772.8
                                                                                      -----------          ----------
        Total policy liabilities and accruals....................................        8,539.9             8,786.4
                                                                                      -----------          ----------
   Expenses and taxes payable....................................................          925.3             1,115.5
   Reinsurance premiums payable..................................................          133.9               559.1
   Trust instruments supported by funding obligations............................        1,166.8             1,202.8
   Long-term debt................................................................          499.5               199.5
   Separate account liabilities..................................................       11,546.0            12,343.4
                                                                                      -----------          ----------
      Total liabilities..........................................................       22,811.4            24,206.7
                                                                                      -----------          ----------

   Minority interest:
      Mandatorily redeemable preferred securities of a subsidiary trust holding
        solely junior subordinated debentures of the Company.....................            -                 300.0
                                                                                      -----------          ----------

   Commitments and contingencies  (Note 11)

SHAREHOLDERS' EQUITY
   Preferred stock, $0.01 par value, 20.0 million shares authorized, none
      issued.....................................................................            -                  -
   Common stock, $0.01 par value, 300.0 million shares authorized, 60.4 million
      shares issued..............................................................            0.6                 0.6
   Additional paid-in capital....................................................        1,774.2             1,768.4
   Accumulated other comprehensive income (loss).................................            6.4               (37.4)
   Retained earnings.............................................................          819.1               746.2
   Treasury stock at cost (7.4 and 7.5 million shares)...........................         (403.7)             (405.6)
                                                                                      -----------         -----------
      Total shareholders' equity.................................................        2,196.6             2,072.2
                                                                                      -----------         -----------
        Total liabilities and shareholders' equity...............................    $  25,008.0         $  26,578.9
                                                                                      ===========         ===========


                    The accompanying notes are an integral part of these consolidated financial statements.



                                       4




                         ALLMERICA FINANCIAL CORPORATION
                 CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

                                                                                                (Unaudited)
                                                                                             Nine Months Ended
                                                                                               September 30,
                                                                                         --------------------------
(In millions)                                                                              2003             2002
- -------------------------------------------------------------------------------------------------------------------
                                                                                                   
PREFERRED STOCK
   Balance at beginning and end of period.......................................       $      -          $      -
                                                                                        ----------        ----------

COMMON STOCK
   Balance at beginning and end of period.......................................              0.6               0.6
                                                                                        ----------        ----------

ADDITIONAL PAID-IN CAPITAL
   Balance at beginning of period...............................................          1,768.4           1,758.4
          Unearned compensation related to restricted stock and other...........              5.8               3.9
                                                                                        ----------        ----------
   Balance at end of period.....................................................          1,774.2           1,762.3
                                                                                        ----------        ----------

ACCUMULATED OTHER COMPREHENSIVE INCOME
   NET UNREALIZED APPRECIATION ON INVESTMENTS AND DERIVATIVE
   INSTRUMENTS:
   Balance at beginning of period...............................................             83.4              28.4

       Net appreciation on available-for-sale securities and derivative
        instruments.............................................................             67.4              38.7
       Provision for deferred federal income taxes..............................            (23.6)            (13.5)
                                                                                        ----------        ----------
                                                                                             43.8              25.2
                                                                                        ----------        ----------
   Balance at end of period.....................................................            127.2              53.6
                                                                                        ----------        ----------

   MINIMUM PENSION LIABILITY:
   Balance at beginning and end of period.......................................           (120.8)            (42.1)
                                                                                        ----------        ----------

   Total accumulated other comprehensive income.................................              6.4              11.5
                                                                                        ----------        ----------

RETAINED EARNINGS
   Balance at beginning of period...............................................            746.2           1,052.3
        Net income (loss).......................................................             72.9            (321.0)
                                                                                        ----------        ----------
   Balance at end of period.....................................................            819.1             731.3
                                                                                        ----------        ----------

TREASURY STOCK
   Balance at beginning of period...............................................           (405.6)           (406.5)
     Shares reissued at cost....................................................              1.9               6.2
                                                                                        ----------        ----------
   Balance at end of period.....................................................           (403.7)           (400.3)
                                                                                        ----------        ----------

          Total shareholders' equity............................................       $  2,196.6        $  2,105.4
                                                                                        ==========        ==========


                    The accompanying notes are an integral part of these consolidated financial statements.



                                       5




                         ALLMERICA FINANCIAL CORPORATION
                 CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME



                                                                   (Unaudited)                           (Unaudited)
                                                                  Quarter Ended                       Nine Months Ended
                                                                  September 30,                         September 30,
                                                          -------------------------------------------------------------------
(In millions)                                                2003              2002                2003              2002
- -----------------------------------------------------------------------------------------------------------------------------
                                                                                                     
Net income (loss)......................................  $     11.4        $  (313.4)          $     72.9        $   (321.0)

Other comprehensive (loss) income:
   Available-for-sale securities:
      Net (depreciation) appreciation during the
        period.........................................       (76.9)             75.8                56.4              98.1
      Benefit (provision) for deferred federal income
        taxes..........................................        26.9             (26.5)              (19.7)            (34.3)
                                                          ----------        ----------          ----------        ----------
   Total available-for-sale securities.................       (50.0)             49.3                36.7              63.8
                                                          ----------        ----------          ----------        ----------

   Derivative instruments:
      Net appreciation (depreciation) during the
        period.........................................        14.0              (37.2)              11.0             (59.4)
      (Provision) benefit for deferred federal
        income taxes...................................        (4.9)              13.0               (3.9)             20.8
                                                          ----------        -----------         ----------        ----------
   Total derivative instruments........................         9.1              (24.2)               7.1             (38.6)
                                                          ----------        -----------         ----------        ----------
Other comprehensive (loss) income .....................       (40.9)              25.1               43.8              25.2
                                                          ----------        -----------         ----------        ----------

Comprehensive (loss) income............................  $    (29.5)       $    (288.3)        $    116.7        $   (295.8)
                                                          ==========        ===========         ==========        ==========


                    The accompanying notes are an integral part of these consolidated financial statements.






                                       6





                         ALLMERICA FINANCIAL CORPORATION
                      CONSOLIDATED STATEMENTS OF CASH FLOWS

                                                                                                      (Unaudited)
                                                                                                   Nine Months Ended
                                                                                                     September 30,
                                                                                            --------------------------------
(In millions)                                                                                   2003               2002
- ----------------------------------------------------------------------------------------------------------------------------
                                                                                                        
CASH FLOWS FROM OPERATING ACTIVITIES
   Net income (loss)........................................................               $      72.9        $    (321.0)
     Adjustments to reconcile net income (loss) to net cash (used in)
     provided by operating activities:
      Net realized investment (gains) losses ...............................                     (18.4)              83.9
      Net gains on derivative instruments...................................                      (1.4)             (30.3)
      Impairment of capitalized technology costs............................                       2.9               29.8
      Net amortization and depreciation.....................................                      24.0               14.0
      Interest credited to contractholder deposit funds and trust
        instruments supported by funding obligations........................                      43.2               67.5
      Deferred federal income taxes.........................................                      (3.9)            (246.3)
      Change in deferred acquisition costs..................................                     103.0              320.5
      Change in premiums and notes receivable, net of reinsurance payable...                      86.9                0.3
      Change in accrued investment income...................................                      16.2               10.9
      Change in policy liabilities and accruals, net........................                    (232.1)             728.0
      Change in reinsurance receivable......................................                      (4.8)             (10.2)
      Change in expenses and taxes payable..................................                    (232.5)              74.8
      Other, net............................................................                     (13.9)              18.8
                                                                                            -----------        -----------
            Net cash (used in) provided by operating activities.............                    (157.9)             740.7
                                                                                            -----------        -----------


CASH FLOWS FROM INVESTING ACTIVITIES
   Proceeds from disposals and maturities of available-for-sale fixed
       maturities...........................................................                   2,092.0            2,957.5
   Proceeds from disposals of equity securities.............................                      81.3               16.5
   Proceeds from disposals of other investments.............................                      69.0               34.4
   Proceeds from mortgages matured or collected.............................                      41.7               35.9
   Proceeds from collections of installment finance and notes receivable....                     236.3              267.2
   Purchase of available-for-sale fixed maturities..........................                  (2,032.0)          (2,342.4)
   Purchase of equity securities............................................                     (36.0)              (1.7)
   Purchase of other investments............................................                     (24.0)             (27.6)
   Capital expenditures.....................................................                      (3.2)              (6.9)
   Net receipts (payments) related to margin deposits on derivative
       instruments..........................................................                      48.8              (37.4)
   Disbursements to fund installment finance and notes receivable...........                    (229.9)            (232.3)
   Other investing activities, net..........................................                       2.3                -
                                                                                            -----------        -----------
            Net cash provided by investing activities.......................                     246.3              663.2
                                                                                            -----------        -----------

CASH FLOWS FROM FINANCING ACTIVITIES
   Deposits to contractholder deposit funds.................................                       -                100.0
   Withdrawals from contractholder deposit funds............................                     (27.5)            (822.1)
   Deposits to trust instruments supported by funding obligations...........                       -                111.9
   Withdrawals from trust instruments supported by funding obligations......                    (124.6)            (109.4)
   Change in short-term debt................................................                       -                (83.3)
   Treasury stock reissued at cost..........................................                       -                  1.1
                                                                                            -----------        -----------
            Net cash used in financing activities...........................                    (152.1)            (801.8)
                                                                                            -----------        -----------

Net change in cash and cash equivalents.....................................                     (63.7)             602.1
Cash and cash equivalents, beginning of period..............................                     389.8              350.2
                                                                                            -----------        -----------
Cash and cash equivalents, end of period....................................               $     326.1        $     952.3
                                                                                            ===========        ===========

                    The accompanying notes are an integral part of these consolidated financial statements.



                                       7



                         ALLMERICA FINANCIAL CORPORATION
               NOTES TO INTERIM CONSOLIDATED FINANCIAL STATEMENTS

1. Basis of Presentation and Principles of Consolidation

The  accompanying  unaudited  consolidated  financial  statements  of  Allmerica
Financial  Corporation ("AFC" or the "Company") have been prepared in accordance
with generally accepted accounting  principles for interim financial information
and with the requirements of Form 10-Q.

The interim consolidated financial statements of AFC include the accounts of The
Hanover Insurance Company  ("Hanover") and Citizens Insurance Company of America
("Citizens"),   AFC's  principal  property  and  casualty  companies;  Allmerica
Financial Life  Insurance and Annuity  Company  ("AFLIAC")  and First  Allmerica
Financial Life Insurance Company ("FAFLIC"),  AFC's principal life insurance and
annuity  companies; and certain other insurance and non-insurance  subsidiaries.
These legal entities conduct their operations  through several business segments
discussed in Note 8. All significant intercompany accounts and transactions have
been eliminated.

The accompanying  interim  consolidated  financial  statements  reflect,  in the
opinion  of the  Company's  management,  all  adjustments  necessary  for a fair
presentation of the financial position and results of operations. The results of
operations  for the nine months  ended  September  30, 2003 are not  necessarily
indicative  of the results to be  expected  for the full year.  These  financial
statements  should be read in conjunction  with the Company's 2002 Annual Report
on Form 10-K filed with the Securities and Exchange Commission.

On October 27, 2003, the Company announced the cessation of retail sales through
its independent broker/dealer.  These operations were conducted through VeraVest
Investments,  Inc. ("VeraVest") and consisted of the distribution of third party
investment  and insurance  products.  VeraVest is a  wholly-owned  subsidiary of
AFLIAC.

2. New Accounting Pronouncements

In July 2003,  the American  Institute of Certified  Public  Accountants  issued
Statement of Position 03-1,  "Accounting and Reporting by Insurance  Enterprises
for Certain  Nontraditional  Long-Duration  Contracts and for Separate Accounts"
("SOP 03-1"). SOP 03-1 is applicable to all insurance  enterprises as defined by
Statement of Financial Accounting Standards No. 60, "Accounting and Reporting by
Insurance  Enterprises".  This statement provides guidance regarding  accounting
and  disclosures  of separate  account assets and  liabilities  and an insurance
company's  interest  in such  separate  accounts.  It further  provides  for the
accounting  and  disclosures  related to  contractholder  transfers  to separate
accounts from a company's  general account and the  determination of the balance
that  accrues  to the  benefit  of the  contractholder.  In  addition,  SOP 03-1
provides  guidance for  determining  any additional  liabilities  for guaranteed
minimum death benefits  ("GMDB")or other insurance benefit  features,  potential
benefits  available  only on  annuitization  and  liabilities  related  to sales
inducements, such as immediate bonus payments, persistency bonuses, and enhanced
crediting rates or "bonus interest"  rates, as well as the required  disclosures
related to these items.  This statement is effective for fiscal years  beginning
after  December 15, 2003.  The Company is  currently  assessing  the effect that
adoption  of SOP  03-1  will  have on its  financial  position  and  results  of
operations,  but expects that a substantial increase in the GMDB reserve will be
required.  The  determination  of the GMDB reserve under SOP 03-1 is complex and
requires various assumptions  including,  among other items, estimates of future
market  returns and expected  contract  persistency.  Based on the equity market
level as of October 31, 2003, the Company currently estimates that the impact of
adopting SOP 03-1 could require the  recording of an  additional  $80 million to
$120  million  pre-tax  charge to earnings.  This  reflects  adjustments  to the
Company's  GMDB  reserves and its Deferred  Acquisition  Cost asset.  The actual
effect of adoption may differ from the current  estimates based on actual market
returns, persistency and other matters.

In May 2003, the Financial  Accounting Standards Board ("FASB") issued Statement
of Financial  Accounting  Standards No. 150,  "Accounting for Certain  Financial
Instruments with Characteristics of both Liabilities and Equity" ("Statement No.
150").  This statement  establishes  standards for how an issuer  classifies and
measures in its statement of financial  position certain  financial  instruments
with  characteristics of both liabilities and equity. It requires that an issuer
classify  mandatorily  redeemable  financial  instruments  and  other  financial
instruments  that  embody  an  obligation  of  the  issuer  as  liabilities.  At
inception,  these  liabilities  shall  initially  be  measured  at  fair  value.
Mandatorily  redeemable  financial  instruments and certain forward contracts in
which  both the  amount to be paid and the  settlement  date are fixed  shall be
subsequently  measured  at  the  present  value  of the  amount  to be  paid  at
settlement,  accruing interest cost using the rate implicit at inception.  Other
financial   instruments   shall  be   subsequently   measured   at  fair  value.
Additionally,  mandatorily  redeemable financial instruments and certain forward
contracts shall, on a prospective basis,  reflect any amounts paid or to be paid
to holders of these instruments in excess of the initial  measurement  amount as
interest  cost.  For financial  instruments  created before the issuance date of
Statement No. 150 and still  existing at the beginning of the interim  period of
adoption, any changes between carrying value and fair value or other measurement
attribute provided for by this statement, upon adoption of this statement, shall
be reflected as a cumulative  effect of a change in accounting  principle.  This
statement is effective for interim  periods  beginning  after June 15, 2003.  On
November 7, 2003, the FASB

                                       8



deferred the  aforementioned  measurement  provisions  of Statement  No. 150 for
securities  issued  before  November 5, 2003.  The  Company has $300  million of
mandatorily redeemable preferred securities of a subsidiary trust holding solely
junior  subordinated  debentures  of the  Company.  These  securities  embody an
unconditional obligation that requires the Company to redeem the securities on a
stated  maturity date. As such, the securities have been  reclassified  from the
mezzanine  level of the balance sheet to debt,  at face value.  Dividends on the
securities are classified as interest expense in the current year.  In addition,
these instruments contain a settlement alternative which occurs as a result of a
"Special  Event."  A  special  event  could  occur  if a change  in laws  and/or
regulations  or  the  application  or   interpretation   of  these  laws  and/or
regulations  causes the interest from these  debentures to become taxable income
(or  non-deductible  expense),  or for the subsidiary  trust to become deemed an
"investment  company"  and  subject to the  filing  requirements  of  Registered
Investment Companies.

In  January  2003,  the FASB  issued  Interpretation  No. 46, "Consolidation  of
Variable Interest Entities - an interpretation of ARB No. 51" ("FIN 46"). FIN 46
provides guidance regarding the application of Accounting  Research Bulletin No.
51, "Consolidated  Financial  Statements", specifically  as it  relates  to  the
identification  of entities for which control is achieved  through a means other
than voting rights ("variable interest entities") and the determination of which
party is  responsible  for  consolidating  the variable  interest  entities (the
"primary  beneficiary").  In addition to mandating that the primary  beneficiary
consolidate the variable  interest entity,  FIN 46 also requires  disclosures by
companies that hold a significant  variable  interest,  even if they are not the
primary  beneficiary.  Certain  financial  statement  disclosures are applicable
immediately  for those  entities for which it is  reasonably  possible  that the
enterprise will consolidate any variable interest entities.  This interpretation
also applies immediately to variable interest entities created after January 31,
2003,  and to  variable  interest  entities  in which an  enterprise  obtains an
interest  after that date.  For those  variable  interest  entities  in which an
enterprise  holds a variable  interest that it acquired before February 1, 2003,
the provisions of this  interpretation  shall be applied no later than the first
reporting  period  after  June 15,  2003.  The  Company  performed  a review  of
potential  variable  interest  entities and  concluded  that as of September 30,
2003,  AFC was not the primary  beneficiary  of any material  variable  interest
entities;  and, therefore would not be required to consolidate those entities as
a result of implementing  FIN 46.  However,  the Company does hold a significant
variable interest in a limited partnership. In 1997, the Company invested in the
McDonald  Corporate  Tax  Credit  Fund - 1996  Limited  Partnership,  which  was
organized to invest in low income housing projects which qualify for tax credits
under the  Internal  Revenue  Code.  The  Company's  investment  in this limited
partnership,  which represents  approximately  36% of the partnership,  is not a
controlling  interest;  it  entitles  the  Company to tax  credits to be applied
against its  federal  income tax  liability  in addition to tax losses to offset
taxable  income.  The Company's  maximum  exposure to loss on this investment is
limited to its carrying value, which is $10.2 million at September 30, 2003.

In December 2002, the FASB issued  Statement of Financial  Accounting  Standards
No. 148, "Accounting for Stock-Based  Compensation - Transition  and Disclosure"
("Statement No. 148"). This statement amends FASB Statement No. 123, "Accounting
for  Stock-Based  Compensation" ("Statement  No. 123"),  to provide  alternative
methods of transition  for a voluntary  change to the fair value based method of
accounting for stock-based employee  compensation.  In addition,  this statement
amends  the  disclosure  requirements  of  Statement  No.  123 to  require  more
prominent  disclosures,   in  both  annual  and  interim  financial  statements,
regarding the proforma  effects of using the fair value method of accounting for
stock-based  compensation.  The  provisions of this  statement are effective for
fiscal years ending after December 15, 2002. The Company has elected to continue
applying  the  provisions  of  Accounting  Principles  Board  Opinion No. 25 for
stock-based employee compensation.

In November 2002, the FASB issued Interpretation No. 45, "Guarantor's Accounting
and Disclosure  Requirements for Guarantees,  Including  Indirect  Guarantees of
Indebtedness of Others - an interpretation of FASB Statements No. 5, 57, and 107
and  rescission  of FASB  Interpretation  No. 34" ("FIN  45").  FIN 45  provides
guidance regarding  financial statement  disclosure  requirements for guarantors
related to obligations under guarantees.  FIN 45 also clarifies the requirements
related to the recognition of a liability by the guarantor,  at the inception of
a guarantee,  for these obligations under guarantees.  This  interpretation also
incorporates,  without  change,  the  guidance  in FASB  Interpretation  No. 34,
"Disclosure of Indirect Guarantees  of  Indebtedness  of Others", which is being
superseded.   The  initial  recognition  and  measurement   provisions  of  this
interpretation  are  required  to be  applied  only on a  prospective  basis  to
guarantees   issued  or  modified   after  December  31,  2002.  The  disclosure
requirements are effective for financial  statements of reporting periods ending
after December 15, 2002.  The adoption of FIN 45 did not have a material  effect
on the Company's financial position or results of operations.

In June 2002, the FASB issued  Statement of Financial  Accounting  Standards No.
146,  "Accounting  for  Costs  Associated  with  Exit  or  Disposal  Activities"
("Statement  No.  146").  This  statement  requires  that a liability  for costs
associated  with  an  exit or  disposal  activity  is  recognized  and  measured
initially  at its fair value in the  period  the  liability  is  incurred.  This
statement  supersedes  Emerging  Issues  Task Force Issue No.  94-3,  "Liability
Recognition for Certain Employee Termination Benefits and Other Costs to Exit an
Activity including Certain Costs Incurred in a Restructuring" ("EITF No. 94-3").
Additionally,  the statement requires financial statement  disclosures about the
description of the exit or disposal  activity,  including for each major type of
cost,  the total  amount  expected to be incurred  and a  reconciliation  of the
beginning and ending  liability  balances.  The provisions of this statement are
effective  for all exit and disposal  activities  initiated  after  December 31,
2002.

                                       9


3. Discontinued Operations

During  1999,  the  Company  approved  a plan to exit its group  life and health
insurance  business,   consisting  of  its  Employee  Benefit  Services  ("EBS")
business,  its Affinity Group Underwriters  business and its accident and health
assumed  reinsurance pool business  ("reinsurance pool business").  During 1998,
the Company  ceased  writing  new  premiums in the  reinsurance  pool  business,
subject to certain  contractual  obligations.  Prior to 1999,  these  businesses
comprised  substantially  all of the former  Corporate Risk Management  Services
segment.  Accordingly,  the  operating  results  of  the  discontinued  segment,
including its reinsurance pool business,  have been reported in the Consolidated
Statements of Income as  discontinued  operations in accordance  with Accounting
Principles  Board  Opinion  No.  30,  "Reporting  the  Results of  Operations  -
Reporting the Effects of Disposal of a Segment of a Business, and Extraordinary,
Unusual and Infrequently  Occurring Events and  Transactions"  ("APB Opinion No.
30"). In 1999, the Company  recorded a $30.5 million loss, net of taxes,  on the
disposal of this segment, consisting of after-tax losses from the run-off of the
group  life and  health  business  of $46.9  million,  partially  offset  by net
proceeds from the sale of the EBS business of $16.4  million.  Subsequent to the
measurement  date  of  June  30,  1999,   approximately  $12.0  million  of  the
aforementioned  $46.9 million loss has been generated from the operations of the
discontinued business.

In 2000, the Company transferred its EBS business to Great-West Life and Annuity
Insurance Company of Denver.  As a result of this  transaction,  the Company has
received consideration of approximately $27 million, based on renewal rights for
existing policies.  The Company retained policy  liabilities  estimated at $88.1
million at September 30, 2003 related to this business.

As permitted  by APB Opinion No. 30, the  Consolidated  Balance  Sheets have not
been segregated between continuing and discontinued operations. At September 30,
2003 and 2002, the discontinued  segment had assets of $291.3 million and $305.2
million, respectively, and assets at December 31, 2002 of $290.4 million. Assets
in  this  segment   consist   primarily  of  invested   assets  and  reinsurance
recoverables.  Liabilities at September 30, 2003 and 2002 totaled $357.4 million
and $361.7  million,  respectively,  and $347.5  million at December  31,  2002.
Liabilities   consist  primarily  of  policy   liabilities.   Revenues  for  the
discontinued  operations  were $3.4  million and $6.0  million for the  quarters
ended  September  30, 2003 and 2002,  respectively,  and $11.2 million and $18.0
million for the nine months ended September 30, 2003 and 2002, respectively.

4. Significant Transactions

In October 2003, the Company announced the cessation of its Allmerica  Financial
Services ("AFS")segment retail broker/dealer operations.  These  operations  had
distributed  third-party  investment and insurance  products  through  VeraVest.
Results as of September  30, 2003 include a pre-tax  charge of $11.0 million for
asset  impairments in connection with this action.  The Company expects to incur
an estimated  additional  pre-tax charge of $25 to $30 million for severance and
other  expenses  related to this  decision,  primarily in the fourth  quarter of
2003, and to a lesser extent in the first quarter of 2004.

In the first nine months of 2003, the Company retired $78.8 million of long-term
funding  agreement  obligations which resulted in a pre-tax gain of $5.7 million
and is  reported  as gain from  retirement  of trust  instruments  supported  by
funding  obligations in the Consolidated  Statements of Income.  Certain amounts
related to the termination of derivative  instruments  used to hedge the retired
funding  agreements  were  reported in separate  line items in the  Consolidated
Statements  of Income.  The net market  value loss on the early  termination  of
derivative  instruments  used to hedge the retired  funding  agreements  of $6.4
million  was  recorded  as net  realized  investment  gains in the  Consolidated
Statements of Income.  The net foreign currency  transaction gain on the retired
foreign-denominated  funding  agreements  of $3.6  million was recorded as other
income in the Consolidated Statements of Income.

Effective  December  31,  2002,  the Company  effectively  sold,  through a 100%
coinsurance  agreement,  substantially all of its fixed universal life insurance
business.  Under the agreement,  the Company ceded approximately $660 million of
universal life insurance  reserves in exchange for the transfer of approximately
$550 million of investment  assets with an amortized cost of approximately  $525
million and was subject to certain  post-closing  adjustments.  At December  31,
2002, the Company  recorded a pre-tax loss of $31.3 million.  Subsequently,  the
Company  transferred  cash and other  investment  assets of  approximately  $100
million and $450 million,  respectively,  during 2003, for the settlement of the
net payable associated with this transaction.  In addition, the Company recorded
incremental  income of $5.5 million during the first nine months of 2003 related
to the settlement of post-closing items.

In the fourth quarter of 2002, the Company  recognized a pre-tax charge of $15.0
million related to the restructuring of its AFS segment which has been accounted
for under the guidance of EITF No.  94-3.  Approximately  $11.7  million of this
charge relates to severance and other employee and agent related costs resulting
from the elimination of approximately 475 positions, of which 408 employees have
been  terminated  as of  September  30, 2003 and 63 vacant  positions  have been
eliminated.  All  levels of  employees,  from staff to senior  management,  were
affected by the restructuring. Approximately $3.3 million of this charge relates
to other restructuring costs, consisting of lease and contract cancellations and
the present value of idle leased space. Additionally, the Company terminated all
life insurance and annuity agent  contracts  effective  December 31, 2002. As of
September 30, 2003, the Company has made payments of approximately $13.1 million
related to this restructuring plan, of which approximately $11.2

                                       10


million relates to severance and other employee related costs.  During the first
nine months of 2003, the Company  eliminated an additional 158 positions related
to this  restructuring,  of which  132  employees  have  been  terminated  as of
September  30,  2003.  The Company  recorded a pre-tax  charge of $6.0  million,
consisting of $5.7 million of employee-related costs and $0.3 million related to
contract cancellations, during the first nine months of 2003.

5. Federal Income Taxes

Federal income tax expense for the nine months ended September 30, 2003 has been
computed  using  estimated  effective  tax rates.  These rates are  revised,  if
necessary,  at the end of each successive  interim period to reflect the current
estimates of the annual effective tax rates.

It is the  Company's  policy to  estimate  taxes for  interim  periods  based on
estimated annual  effective tax rates which are derived,  in part, from expected
annual  pre-tax  income.  However,  the federal  income tax benefit for the nine
months ended  September 30, 2002 was computed  based on the first nine months of
2002 as a discrete period due to the uncertainty regarding the Company's ability
to reliably  estimate  pre-tax income for the remainder of the year. The Company
could not reliably estimate pre-tax income for the remainder of 2002 principally
due to the  impact of the  equity  market  on the  Company,  including  possible
additional  amortization of deferred policy acquisition  costs.  Because of this
uncertainty,  the  Company  was unable to develop a  reasonable  estimate of the
annual  effective tax rate for the full year 2002. In addition,  during the nine
months  ended  September  30,  2002,  the Company  recognized a benefit of $11.6
million  related to a  settlement  of certain  prior years'  federal  income tax
returns.

6. Other Comprehensive (Loss) Income

The following table provides a reconciliation of gross unrealized (losses) gains
to the net balance shown in the Statements of Comprehensive Income:


                                                                              (Unaudited)             (Unaudited)
                                                                             Quarter Ended         Nine Months Ended
                                                                             September 30,           September 30,
                                                                       ------------------------------------------------
(In millions)                                                               2003        2002        2003       2002
- -----------------------------------------------------------------------------------------------------------------------
                                                                                                
Unrealized (losses) gains on  available-for-sale securities:
  Unrealized holding (losses) gains arising during period (net
    of income tax benefit (expense) of $29.5 million and ($23.0)
    million for the quarters ended September 30, 2003 and 2002
    and ($27.5) million and ($16.0) million for the nine months
    ended September 30, 2003 and 2002)...............................   $   (54.9)  $    42.9   $    51.1   $    30.0
  Less:  reclassification adjustment for (losses) gains included
    in net income (net of income tax benefit (expense) of $2.6
    million and $3.5 million for the quarters ended September 30,
    2003 and 2002 and ($7.8) million and $18.3 million for the
    nine months ended September 30, 2003 and 2002)...................        (4.9)       (6.4)       14.4       (33.8)
                                                                         ---------   ---------   ---------   ---------
Total available-for-sale securities..................................       (50.0)       49.3        36.7        63.8
                                                                         ---------   ---------   ---------   ---------

Unrealized gains (losses) on derivative instruments:
  Unrealized holding gains (losses) arising during period (net
    of income tax (expense) benefit of ($5.6) million and $7.8
    million  for the quarters ended September 30, 2003 and 2002
    and  ($7.5) million and $54.6 million for the nine months
    ended September 30, 2003 and 2002)...............................        10.4       (14.7)       13.9      (101.4)
  Less: reclassification adjustment for gains (losses) included
    in net income (net of income tax (expense) benefit of ($0.7)
    million and ($5.2) million for the quarters ended September
    30, 2003 and 2002 and ($3.6) million and $33.8 million for
    the nine months ended September 30, 2003 and 2002)...............         1.3         9.5         6.8       (62.8)
                                                                         ---------   ---------   ---------   ---------
Total derivative instruments.........................................         9.1       (24.2)        7.1       (38.6)
                                                                         ---------   ---------   ---------   ---------

Other comprehensive (loss) income....................................   $   (40.9)  $    25.1   $    43.8   $    25.2
                                                                         =========   =========   =========   =========


                                       11


7. Closed Block

Summarized financial  information of the Closed Block,  established in 1995 upon
demutualization, is as follows for the periods indicated:



                                                                             (Unaudited)
                                                                            September 30,    December 31,
 (In millions)                                                                  2003            2002
 --------------------------------------------------------------------------------------------------------
                                                                                      
ASSETS
  Fixed maturities-at fair value (amortized cost of $513.4 and $498.1)...    $   547.8      $   542.4
  Mortgage loans.........................................................         45.4           46.6
  Policy loans...........................................................        158.8          167.4
  Cash and cash equivalents..............................................          1.0            0.3
  Accrued investment income..............................................         13.4           13.1
  Deferred policy acquisition costs......................................          6.8            8.2
  Deferred federal income taxes..........................................          0.9            5.4
  Other assets...........................................................          3.8            4.7
                                                                              ---------      ---------
      Total assets.......................................................    $   777.9      $   788.1
                                                                              =========      =========
LIABILITIES
   Policy liabilities and accruals.......................................    $   756.3      $   767.5
   Policyholder dividends................................................         70.4           57.1
   Other liabilities.....................................................          2.7           23.8
                                                                              ---------      ---------
      Total liabilities..................................................    $   829.4      $   848.4
                                                                              =========      =========
Excess of Closed Block liabilities over assets designated to the
   Closed Block..........................................................    $    51.5      $    60.3
Amounts included in accumulated other comprehensive income:
Net unrealized investment losses, net of deferred federal income
   tax benefit of $6.7 million and $5.2 million..........................        (12.4)          (9.6)
                                                                              ---------      ---------
Maximum future earnings to be recognized from Closed Block
   assets and liabilities................................................    $    39.1      $    50.7
                                                                              =========      =========






                                                                                  (Unaudited)                (Unaudited)
                                                                                 Quarter Ended            Nine Months Ended
                                                                                 September 30,              September 30,
                                                                          ----------------------------------------------------
(In millions)                                                                 2003          2002          2003         2002
- ------------------------------------------------------------------------------------------------------------------------------
                                                                                                        
REVENUES
   Premiums........................................................        $    6.6     $    7.5       $   33.5     $   38.3
   Net investment income...........................................            11.6         13.0           35.4         39.0
   Net realized investment (losses) gains..........................             -           (2.2)           4.3         (4.0)
                                                                            --------     --------       --------     --------
      Total revenues...............................................            18.2         18.3           73.2         73.3
                                                                            --------     --------       --------     --------

BENEFITS AND EXPENSES
   Policy benefits.................................................            15.9         16.4           65.5         64.0
   Policy acquisition expenses.....................................             0.8          0.6            1.2          1.8
   Other operating expenses........................................             0.2          0.1            0.5          0.5
                                                                            --------     --------       --------     --------
      Total benefits and expenses..................................            16.9         17.1           67.2         66.3
                                                                            --------     --------       --------     --------

         Contribution from the Closed Block........................        $    1.3     $    1.2       $    6.0     $    7.0
                                                                            ========     ========       ========     ========


Many  expenses  related to Closed  Block  operations  are charged to  operations
outside the Closed Block;  accordingly,  the contribution  from the Closed Block
does not  represent  the actual  profitability  of the Closed Block  operations.
Operating  costs and  expenses  outside  of the  Closed  Block  are,  therefore,
disproportionate to the business outside the Closed Block.

                                       12


8. Segment Information

The Company  offers  financial  products  and  services  and  conducts  business
principally  in three  operating  segments.  These  segments  are  Property  and
Casualty (formerly "Risk Management"),  Allmerica Financial Services,  and Asset
Management  (formerly  "Allmerica Asset Management").  Prior to 2003,  Allmerica
Financial Services and Asset Management  comprised the Asset Accumulation group.
In  accordance  with  Statement  of  Financial  Accounting  Standards  No.  131,
"Disclosures  About  Segments of an  Enterprise  and Related  Information",  the
separate financial  information of each segment is presented consistent with the
way results are regularly  evaluated by the chief  operating  decision  maker in
deciding how to allocate  resources and in assessing  performance.  A summary of
the Company's reportable segments is included below.

The Property and Casualty  segment  manages its operations  through two lines of
business  based upon product and  identified  as Personal  Lines and  Commercial
Lines.  Personal Lines include property and casualty  coverages such as personal
automobile,  homeowners  and other personal  policies,  while  Commercial  Lines
include  property  and  casualty   coverages  such  as  workers'   compensation,
commercial automobile, commercial multiple peril and other commercial policies.

Prior  to  September  30,  2002,  the  Allmerica   Financial   Services  segment
manufactured  and  sold  variable   annuities,   variable   universal  life  and
traditional  life  insurance  products,  as well  as  certain  group  retirement
products.  On  September  27,  2002,  the  Company  announced  plans to consider
strategic   alternatives,   including  a  significant   reduction  of  sales  of
proprietary  variable annuities and life insurance products.  Subsequently,  the
Company  ceased  all new  sales  of  proprietary  variable  annuities  and  life
insurance products.  After September 30, 2002, the AFS business consisted of two
components. First, the segment included its independent broker/dealer, VeraVest,
which distributed  third-party investment and insurance products. On October 27,
2003,  the  Company   announced  the  cessation  of  retail  sales  through  its
independent broker/dealer operations.  Second, this segment retains and services
existing variable annuity and variable  universal life accounts,  as well as its
remaining  traditional life and group retirement accounts,  which were issued by
its life insurance subsidiaries, AFLIAC and FAFLIC.

Through its Asset Management  segment,  prior to September 2002,  FAFLIC offered
guaranteed  investment  contracts  ("GICs").  GICs,  also referred to as funding
agreements,  are  investment  contracts  with  either  short-term  or  long-term
maturities,  which are issued to institutional  buyers or to various business or
charitable  trusts.  Declining  financial  strength  ratings from various rating
agencies during 2002 resulted in GIC  contractholders  terminating all remaining
short-term  funding  agreements and made it impractical to continue  selling new
long-term funding agreements. Furthermore, the Company retired certain long-term
funding agreements,  at discounts,  during the first nine months of 2003 and the
fourth  quarter of 2002 (see Note 4 -  Significant  Transactions).  This segment
continues to be a Registered  Investment Advisor providing  investment  advisory
services, primarily to affiliates and to third parties, such as money market and
other fixed income clients through its subsidiary,  Opus Investment  Management,
Inc. Additionally, this segment includes AMGRO, Inc., the Company's property and
casualty insurance premium financing business.

In  addition  to the three  operating  segments,  the  Company  has a  Corporate
segment, which consists primarily of cash, investments,  corporate debt, Capital
Securities  (mandatorily  redeemable  preferred securities of a subsidiary trust
holding  solely  junior  subordinated  debentures  of the Company) and corporate
overhead expenses. Corporate overhead expenses reflect costs not attributable to
a particular  segment,  such as those related to certain officers and directors,
technology, finance, human resources and legal. During 2003, the Company adopted
Statement No. 150 (see Note 2 - New Accounting Pronouncements) which resulted in
the  reclassification  of  dividends  on the  Company's  mandatorily  redeemable
preferred securities to interest expense in the Corporate segment. In accordance
with  Statement  No. 131,  all  periods  have been  restated to reflect  current
presentation.

Management  evaluates  the  results of the  aforementioned  segments  based on a
pre-tax basis.  Segment income excludes certain items, which are included in net
income,  such as net realized  investment  gains and losses,  including  certain
gains or losses on derivative  instruments,  because fluctuations in these gains
and losses are determined by interest rates, financial markets and the timing of
sales.  Also,  segment  income  excludes  net gains and losses on  disposals  of
businesses,  discontinued  operations,  restructuring and reorganization  costs,
extraordinary  items,  the cumulative  effect of accounting  changes and certain
other items.


                                       13


Summarized below is financial information with respect to business segments:



                                                                       (Unaudited)                  (Unaudited)
                                                                      Quarter Ended              Nine Months Ended
                                                                      September 30,                September 30,
                                                                -----------------------------------------------------
 (In millions)                                                      2003        2002            2003           2002
- ---------------------------------------------------------------------------------------------------------------------
                                                                                                
Segment revenues:
  Property and Casualty.....................................    $   612.3     $   624.1      $  1,836.6     $  1,865.5
  Allmerica Financial Services..............................        162.0         204.3           544.4          624.0
  Asset Management..........................................         24.0          32.0            68.3           96.0
  Corporate.................................................          0.4           1.1             1.4            4.3
  Intersegment revenues.....................................         (3.1)         (2.3)           (9.2)          (6.8)
                                                                 ---------     ---------      ----------     ----------
    Total segment revenues..................................        795.6         859.2         2,441.5        2,583.0
Adjustments to segment revenues:
  Net realized investment (losses) gains....................         (8.0)         (7.8)           18.4          (83.9)
  Consideration from sale of defined contribution
    business................................................          -             3.5             -              3.5
                                                                 ---------     ---------      ----------     ----------
    Total revenues..........................................    $   787.6     $   854.9      $  2,459.9     $  2,502.6
                                                                 =========     =========      ==========     ==========

Segment income (loss) before federal income taxes and the
  cumulative effect of change in accounting  principle:
   Property and Casualty....................................    $    38.6     $    58.5      $    103.4     $    149.1
   Allmerica Financial Services.............................         (5.8)       (540.2)           15.0         (624.3)
   Asset Management.........................................          5.2           5.7            10.2           15.9
   Corporate................................................        (23.9)        (23.7)          (71.8)         (67.6)
                                                                 ---------     ---------      ----------     ----------
     Segment income (loss) before federal income taxes......         14.1        (499.7)           56.8         (526.9)
Adjustments to segment income (loss):
   Net realized investment (losses) gains, net of
      deferred acquisition cost amortization................        (10.2)         (1.0)            7.5          (67.0)
   Gain from retirement of trust instruments supported
      by funding obligations................................          0.7           -               5.7            -
   Income from sale of universal life business..............          -             -               5.5            -
   Net gains (losses) on derivative instruments.............          0.5          (0.1)            1.4           30.3
   Restructuring costs......................................         (1.2)          -              (5.8)           -
   Consideration from sale of defined contribution
      business..............................................          -             3.5             -              3.5
   Sales practice litigation................................          -             -               -              2.5
   Other (1)................................................          -             6.2             -             18.5
                                                                 ---------     ---------      ----------     ----------
     Income (loss) before federal income taxes and the
       cumulative effect of change in accounting
       principle............................................    $     3.9     $  (491.1)     $     71.1     $   (539.1)
                                                                 =========     =========      ==========     ==========

(1) Reflects an adjustment for the reclassification, in accordance with Statement No. 131, of costs that were
    classified as minority interest prior to the adoption of Statement No. 150.





                                                        Identifiable Assets                Deferred Acquisition Costs
- --------------------------------------------------------------------------------------------------------------------------
                                                    (Unaudited)                           (Unaudited)
                                                   September 30,     December 31,        September 30,     December 31,
(In millions)                                          2003              2002                2003              2002
- --------------------------------------------------------------------------------------------------------------------------
                                                                                             
   Property and Casualty (1)..................   $     6,240.6     $     6,056.1       $      225.8     $       215.1
   Allmerica Financial Services...............        17,349.4         1 8,971.6              909.2           1,027.1
   Asset Management...........................         1,414.8          1 ,559.8                -                 -
   Corporate and intersegment eliminations....             3.2              (8.6)               -                 -
                                                  -------------     -------------      -------------     -------------
      Total...................................   $    25,008.0     $    26,578.9      $     1,135.0     $     1,242.2
                                                  =============     =============      =============     =============

(1) Includes assets related to the Company's discontinued operations of $291.3 million and $290.4 million at
    September 30, 2003 and December 31, 2002, respectively.



                                       14


9. Earnings Per Share

The following  table provides share  information  used in the calculation of the
Company's basic and diluted earnings per share:



                                                                          (Unaudited)                    (Unaudited)
                                                                         Quarter Ended                Nine Months Ended
                                                                         September 30,                  September 30,
                                                                  -------------------------------------------------------
 (In millions)                                                         2003          2002            2003          2002
- -------------------------------------------------------------------------------------------------------------------------
                                                                                                       
Basic shares used in the calculation of earnings per share......       52.9          52.9            52.9          52.9

Dilutive effect of securities (1):
     Employee stock options.....................................        0.3           -               0.1           -
     Non-vested stock grants....................................        0.1           -               0.1           -
                                                                   ---------     ---------       ---------     ---------

Diluted shares used in the calculation of earnings per share....       53.3          52.9            53.1          52.9
                                                                   =========     =========       =========     =========

(1)  Excludes 0.1 million and 0.3 million shares due to antidilution for the quarter and nine months ended September 30, 2002.


10. Stock-Based Compensation Plans

The Company  applies the provisions of Accounting  Principles  Board Opinion No.
25, "Accounting for Stock Issued to Employees, and Related Interpretations" (APB
Opinion No. 25"), in accounting for its stock-based compensation plans, and thus
compensation  cost is not  generally  required to be recognized in the financial
statements for the Company's stock options issued to employees.  However,  costs
associated  with the  issuance  of stock  options to certain  agents who did not
qualify as employees were recognized in 2003 and 2002.

The  following  table  illustrates  the  effect on net income and net income per
share if the  Company  had  applied  the fair value  recognition  provisions  of
Statement of Financial Accounting Standards No. 123, "Accounting for Stock-Based
Compensation" ("Statement No. 123"), to stock-based compensation.



                                                                          (Unaudited)                      (Unaudited)
                                                                         Quarter Ended                  Nine Months Ended
                                                                         September 30,                    September 30,
                                                                  ----------------------------------------------------------
(In millions, except per share data)                                   2003          2002             2003           2002
- ----------------------------------------------------------------------------------------------------------------------------
                                                                                                     
Net income (loss), as reported.................................   $    11.4     $  (313.4)        $    72.9      $  (321.0)

     Stock-based compensation expense included in
       reported net income, net of taxes.......................         0.1           0.2               0.3            0.5
     Total stock-based compensation expense
       determined under fair value based method for all
       awards, net of taxes....................................        (2.9)         (3.3)             (8.4)          (9.8)
                                                                   ---------     ---------         ---------      ---------

Net income (loss), after effect of Statement No. 123...........   $     8.6     $  (316.5)        $    64.8      $  (330.3)
                                                                   =========     =========         =========      =========
Earnings per share:

    Basic - as reported........................................   $     0.22    $    (5.93)       $    1.38      $   (6.07)
                                                                    =========     =========        =========      =========

    Basic - after effect of Statement No. 123..................   $     0.16    $    (5.99)       $    1.22      $   (6.25)
                                                                    =========     =========        =========      =========


    Diluted - as reported......................................   $     0.21    $    (5.93)       $    1.37      $   (6.07)
                                                                    =========     =========        =========      =========

    Diluted - after effect of Statement No. 123................   $     0.16    $    (5.99)       $    1.22      $   (6.25)
                                                                    =========     =========        =========      =========


                                       15


11. Commitments and Contingencies

Litigation and Regulatory Actions

In November 2003,  VeraVest,  along with  approximately 450 other  broker/dealer
firms,  was directed by the National  Association  of Securities  Dealers,  Inc.
("NASD"),  to advise each of its  customers  who  purchased  Class A mutual fund
shares  through  VeraVest from January 1, 1999 through  November 3, 2003 that an
NASD  industry-wide  survey  indicated that customers did not uniformly  receive
elegible breakpoint discounts and that as a result, the customer may be entitled
to a refund. The Company intends to comply and pay any refunds which may be due.
At this time the Company is unable to estimate  the amount of any such  refunds.
Although  they  are not  expected  to be  material  to the  Company's  financial
position,  the refunds could have a material effect on the results of operations
for a particular quarter.

On July 24, 2002, an action captioned  "American National Bank and Trust Company
of Chicago,  as Trustee  f/b/o  Emerald  Investments  Limited  Partnership,  and
Emerald  Investments  Limited  Partnership v. Allmerica Financial Life Insurance
and Annuity  Company" was commenced in the United States  District Court for the
Northern District of Illinois,  Eastern Division.  In 1999, plaintiffs purchased
two  variable  annuity  contracts  with initial  premiums of $2.5 million  each.
Plaintiffs,   who  AFLIAC  identified  as  engaging  in  frequent  transfers  of
significant sums between  sub-accounts that in its opinion  constituted  "market
timing",  were subject to restrictions  upon such trading that AFLIAC imposed in
2001. Plaintiffs allege that such restrictions  constitute a breach of the terms
of the annuity  contracts and seek unspecified  damages,  including lost profits
and prejudgment interest. Plaintiffs have filed a motion for summary judgment as
to liability,  which AFLIAC has opposed. AFLIAC has filed a counterclaim against
plaintiffs,  alleging  breach  of the duty of good  faith and fair  dealing.  No
discovery  on  these  matters  has  ensued  to date  and it is too  early in the
proceedings for the Company to assess its likelihood of prevailing or the amount
of potential  damages if it should  ultimately be unsuccessful in defending this
lawsuit.  The outcome is not expected to be material to the Company's  financial
position,  although it could have a material effect on the results of operations
for a particular quarter.

In 1997,  a lawsuit on behalf of a putative  class was  instituted  against  the
Company  alleging  fraud,   unfair  or  deceptive  acts,   breach  of  contract,
misrepresentation, and related claims in the sale of life insurance policies. In
November  1998,  the  Company  and  the  plaintiffs  entered  into a  settlement
agreement  and  in  May  1999,   the  Federal   District   Court  in  Worcester,
Massachusetts approved the settlement agreement and certified the class for this
purpose.  AFC recognized a $31.0 million pre-tax expense in 1998 related to this
litigation.  Subsequently,  the Company has recognized pre-tax benefits totaling
$10.2 million  resulting  from the  refinement of cost  estimates.  Although the
Company believes that it has  appropriately  recognized its obligation under the
settlement,  this estimate may be revised  based on the amount of  reimbursement
actually tendered by AFC's insurance carriers.

The  Company  has been named a  defendant  in various  other  legal  proceedings
arising in the normal course of business and is involved,  from time to time, in
investigations and proceedings by governmental and self-regulatory  agencies. In
the  Company's  opinion,  based on the  advice of legal  counsel,  the  ultimate
resolutions of such proceedings will not have a material effect on the Company's
financial position, although they could have a material effect on the results of
operations for a particular quarter.


                                       16



                                     PART I
                                     ITEM 2

                     MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                  FINANCIAL CONDITION AND RESULTS OF OPERATIONS

                                TABLE OF CONTENTS


  Introduction..........................................................      18
  Description of Operating Segments.....................................      18
  Results of Operations.................................................   18-38
    Consolidated Overview...............................................   18-22
    Segment Results.....................................................   22-38
       Property and Casualty............................................   22-30
       Allmerica Financial Services.....................................   31-36
       Asset Management.................................................   37-38
       Corporate........................................................      38
  Investment Portfolio..................................................   39-41
  Derivative Instruments................................................      41
  Income Taxes..........................................................      42
  Statutory Capital of Insurance Subsidiaries...........................      43
  Liquidity and Capital Resources.......................................   43-44
  Contingencies.........................................................      44
  Insurance Ratings.....................................................      45
  Recent Developments...................................................      45
  Forward-Looking Statements............................................   45-46
  Glossary..............................................................   47-48



                                       17




INTRODUCTION

The following  analysis of the interim  consolidated  results of operations  and
financial condition of Allmerica Financial  Corporation and subsidiaries ("AFC")
should be read in conjunction with the interim Consolidated Financial Statements
and  related  footnotes  included  elsewhere  in this  Quarterly  Report and the
Management's  Discussion  and  Analysis of  Financial  Condition  and Results of
Operations  contained  in our 2002  Annual  Report on Form 10-K  filed  with the
Securities and Exchange Commission.

Our results of operations  include the accounts of The Hanover Insurance Company
("Hanover")  and  Citizens  Insurance  Company  of  America  ("Citizens"),   our
principal  property  and  casualty  companies.  Our results of  operations  also
include the accounts of Allmerica  Financial Life Insurance and Annuity  Company
("AFLIAC") and First Allmerica Financial Life Insurance Company ("FAFLIC"),  our
principal  life  insurance  and  annuity  companies;  and  other  insurance  and
non-insurance subsidiaries.


Description of Operating Segments

We offer  financial  products and services in three  operating  segments.  These
segments   are   Property   and   Casualty    (formerly   "Risk    Management"),
Allmerica Financial Services ("AFS"),  and Asset Management (formerly "Allmerica
Asset  Management").  Before 2003, AFS and Asset Management  comprised the Asset
Accumulation  group.  We present  the  separate  financial  information  of each
segment  consistent with the manner in which our chief operating  decision maker
evaluates  results  in  deciding  how to  allocate  resources  and in  assessing
performance.  This presentation  complies with Statement of Financial Accounting
Standards  No. 131, "Disclosures  About  Segments of an  Enterprise  and Related
Information" ("Statement No. 131").

On October 27, 2003,  we  announced  the  cessation of retail sales  through our
independent  broker/dealer  operations  in the  fourth  quarter  of 2003.  These
operations were conducted through VeraVest  Investments,  Inc.  ("VeraVest") and
consisted of the distribution of third party investment and insurance  products.
Earnings  from  VeraVest  were  reflected  in our  AFS  segment.  VeraVest  is a
wholly-owned subsidiary of AFLIAC.

Segment income excludes certain items which are included in net income,  such as
federal  income taxes and net realized  investment  gains and losses,  including
certain gains or losses on derivative instruments, because fluctuations in these
gains and losses are  determined by interest  rates,  financial  markets and the
timing of sales. Also, segment income excludes net gains and losses on disposals
of businesses, discontinued operations,  restructuring and reorganization costs,
extraordinary  items,  the cumulative  effect of accounting  changes and certain
other  items.  In  addition,  as a result of  adopting  Statement  of  Financial
Accounting Standards No. 150, "Accounting for Certain Financial Instruments with
Characteristics  of Both Liabilities and Equity", we have reclassified dividends
on our Capital  Securities  (mandatorily  redeemable  preferred  securities of a
subsidiary trust holding solely junior  subordinated  debentures of the Company)
to  interest  expense in the  Corporate  segment  (see  Corporate  Segment).  In
accordance  with  Statement No. 131, we have  restated  prior periods to reflect
current presentation.


Results of Operations

Consolidated  Overview
Our  consolidated  net income for the third  quarter of 2003 was $11.4  million,
compared  to a net loss of  $313.4  million  for the same  period  in 2002.  The
increase  in  the  third  quarter  resulted  primarily  from  a  $513.8  million
improvement in segment income principally  related to AFS, partially offset by a
$179.1 million  decrease in the  corresponding  federal income tax benefit.  The
federal income tax benefit on segment income declined from $184.7 million in the
third quarter of 2002 to $5.6 million in 2003.

Consolidated  net income for the first  nine  months of 2003 was $72.9  million,
compared to a net loss of $321.0 million for the first nine months of 2002. This
increase again resulted  primarily from a $583.7 million  improvement in segment
income,  principally  related  to AFS,  partially  offset  by a  $224.3  million
reduction in the  corresponding  federal income tax benefit.  The federal income
tax benefit on segment  income  declined  from $229.6  million in the first nine
months of 2002 to $5.3 million for the same period in 2003. Also contributing to
the increase in net income was a $50.0 million change in net realized investment
gains  (losses) to a net gain of $6.4 million for the first nine months of 2003,
from a net loss of $43.6 million for the comparable period of 2002.



                                       18


The following  table  reflects  segment  income (loss) and a  reconciliation  to
consolidated net income (loss).



                                                                       Quarter Ended                Nine Months Ended
                                                                       September 30,                  September 30,
                                                              ------------------------------------------------------------
(In millions)                                                       2003            2002           2003           2002
- --------------------------------------------------------------------------------------------------------------------------
                                                                                                 
Segment income (loss) before federal income taxes:
   Property and Casualty....................................    $      38.6    $      58.5    $     103.4    $     149.1
   Allmerica Financial Services.............................           (5.8)        (540.2)          15.0         (624.3)
   Asset Management.........................................            5.2            5.7           10.2           15.9
   Corporate................................................          (23.9)         (23.7)         (71.8)         (67.6)
                                                                 -----------    -----------    -----------    -----------
Segment income (loss) before federal income taxes...........           14.1         (499.7)          56.8         (526.9)
                                                                 -----------    -----------    -----------    -----------

   Federal income tax benefit on segment income.............            5.6          184.7            5.3          229.6
   Net realized investment (losses) gains, net of taxes
       and deferred acquisition cost amortization...........           (8.2)          (0.7)           6.4          (43.6)
   Net gains on derivative instruments, net of taxes........            0.3            -              0.9           19.7
   Income from sale of universal life business, net of
       taxes................................................            -              -              3.6            -
   Gain from retirement of trust instruments supported by
       funding obligations, net of taxes....................            0.4            -              3.7            -
   Restructuring costs, net of taxes........................           (0.8)           -             (3.8)           -
   Additional consideration received from sale of
       defined contribution business, net of taxes..........            -              2.3            -              2.3
   Sales practice litigation, net of taxes..................            -              -              -              1.6
                                                                 -----------    -----------    -----------     -----------
Income (loss) before cumulative effect of change in
  accounting principle......................................           11.4          313.4)          72.9         (317.3)
   Cumulative effect of change in accounting principle,
        net of taxes........................................            -              -              -             (3.7)
                                                                 -----------    -----------    -----------    -----------
Net income (loss)...........................................    $      11.4    $    (313.4)   $      72.9    $    (321.0)
                                                                 ===========    ===========    ===========    ===========





Net income (loss) includes the following items (net of taxes) by segment:

                                                                Quarter Ended September 30, 2003
                                              ---------------------------------------------------------------------

                                                Property     Allmerica
                                                  and        Financial       Asset
(In millions)                                   Casualty      Services     Management     Corporate      Total
- -------------------------------------------------------------------------------------------------------------------
                                                                                          
 Net realized investment (losses) gains,
   net of taxes and deferred acquisition
   cost amortization..........................   $(4.3)        $(4.3)         $0.4          $ -          $(8.2)
 Net gains on derivative instruments..........     -             -             0.3            -            0.3
 Gain from retirement of trust instruments
   supported by funding obligations...........     -             -             0.4            -            0.4
 Restructuring costs..........................     -            (0.8)          -              -           (0.8)






                                                                Quarter Ended September 30, 2002
                                              ---------------------------------------------------------------------

                                                Property     Allmerica
                                                  and        Financial       Asset
(In millions)                                   Casualty      Services     Management     Corporate      Total
- -------------------------------------------------------------------------------------------------------------------
                                                                                          
Net realized investment (losses) gains, net
   of taxes and deferred acquisition cost
   amortization...............................   $(0.3)       $(2.1)          $0.6          $1.1         $(0.7)
Additional consideration received from sale
   of defined contribution business...........     -            2.3            -             -             2.3



                                       19





                                                              Nine Months Ended September 30, 2003
                                             ----------------------------------------------------------------------

                                                Property      Allmerica
                                                  and         Financial      Asset
(In millions)                                   Casualty       Services    Management     Corporate      Total
- -------------------------------------------------------------------------------------------------------------------
                                                                                          
Net realized investment gains (losses), net
   of taxes and deferred acquisition cost
   amortization...............................    $5.4         $(5.8)         $9.9          $(3.1)       $6.4
Net gains on derivative instruments...........     -             -             0.9            -           0.9
Income from sale of universal life business...     -             3.6           -              -           3.6
Gain from retirement of trust instruments
   supported by funding obligations...........     -             -             3.7            -           3.7
Restructuring costs...........................     0.2          (4.0)          -              -          (3.8)





                                                              Nine Months Ended September 30, 2002
                                              ---------------------------------------------------------------------

                                                Property     Allmerica
                                                  and        Financial       Asset
(In millions)                                   Casualty      Services     Management     Corporate      Total
- -------------------------------------------------------------------------------------------------------------------
                                                                                          
Net realized investment (losses) gains, net
   of taxes and deferred acquisition cost
   amortization..............................    $(0.9)       $(25.9)        $(19.1)         $2.3        $(43.6)
Net gains on derivative instruments..........      -             -             19.7           -            19.7
Additional consideration received from sale
   of defined contribution business..........      -             2.3            -             -             2.3
Sales practice litigation....................      -             1.6            -             -             1.6



Quarter Ended September 30, 2003 Compared to Quarter Ended September 30, 2002

Our segment  income before  federal  income taxes was $14.1 million in the third
quarter of 2003,  compared to a loss of $499.7 million during the same period of
2002. This increase was primarily  attributable to a $534.4 million  improvement
from the AFS segment, partially offset by lower segment income from the Property
and Casualty segment of $19.9 million.

AFS  segment income in 2003 reflects a charge of $11.0  million  relating to the
impairment  of assets  resulting  from our decision to cease all retail sales of
VeraVest.  The loss from the AFS segment in 2002  reflects net charges of $556.4
million  resulting from  additional  declines in equity market values during the
third quarter, ratings downgrades and our decision to cease sales of proprietary
life  insurance and annuity  products.  These charges  include $487.5 million of
additional  amortization of the deferred policy  acquisition  cost ("DAC") asset
and $39.1  million due to a change in the  assumptions  related to the long-term
cost  of  guaranteed  minimum  death  benefits  ("GMDB")  for  variable  annuity
products.  In  addition,  in  2002  we  recognized  impairments  of  capitalized
technology costs associated with variable products totaling $29.8 million.

The  decrease  in  Property  and  Casualty  segment  income in the  quarter  was
principally  due to an  increase  in  catastrophe  losses of $12.9  million.  In
addition,  segment income  decreased due to adverse  development on prior years'
loss and loss adjustment  expense ("LAE") reserves of $15.3 million in the third
quarter of 2003, compared to $7.9 million of favorable  development for the same
period in 2002.  Net  investment  income also  decreased $5.9 million during the
third quarter of 2003.  These  decreases were partially  offset by estimated net
premium  rate  increases  of  approximately  $24  million,  as well as a  slight
improvement in current accident year non-catastrophe claims.

Our federal  income tax benefit on segment income was $5.6 million for the third
quarter of 2003 compared to $184.7  million for the third  quarter of 2002.  The
large tax benefit in 2002 resulted from the  significant  loss recognized by the
AFS segment last year.

Net realized losses on investments,  after taxes and deferred  acquisition  cost
amortization,  were $8.2 million in the third quarter of 2003,  primarily due to
losses  recognized from impairments of fixed  maturities and equity  securities.
During  the  third  quarter  of 2002,  we  recognized  net  realized  losses  on
investments,  after taxes and deferred  acquisition cost  amortization,  of $0.7
million, primarily due to impairments of fixed maturities and equity securities,
largely offset by gains recognized from sales of fixed maturities.

                                       20


Net gains on derivative instruments, net of taxes, for the third quarter of 2003
were $0.3  million  as a result of  derivative  activity  that does not meet the
requirements  of hedge  accounting.  There were no gains or losses on derivative
instruments for the third quarter of 2002.

During the third quarter of 2003, we retired $13.2 million of long-term  funding
agreement obligations, resulting in a gain of $0.4 million, net of taxes.

During 2002,  we began  restructuring  efforts of our AFS segment  following our
decision  to cease new  sales of our  proprietary  life  insurance  and  annuity
products.  In the third  quarter of 2003,  we  recognized  $0.8 million of these
costs, net of taxes,  primarily resulting from position  eliminations in the AFS
segment.

During the third quarter of 2002, we received  additional  consideration of $2.3
million, net of taxes, related to the sale of our defined contribution  business
in 2001.

Nine Months Ended September 30, 2003 Compared to Nine Months Ended September 30,
2002

Our segment  income before  federal income taxes was $56.8 million for the first
nine months of 2003,  compared  to a loss of $526.9  million for the same period
during 2002. This increase was primarily  attributable to improved earnings from
the AFS segment of $639.3 million, partially offset by a decrease in income from
the Property and Casualty segment of $45.7 million.

AFS  segment  loss in 2003  reflects a charge of $11.0  million  relating to the
impairment  of assets  resulting  from our decision to cease all retail sales of
VeraVest.  The 2002  loss in the AFS  segment  reflects  net  charges  of $698.3
million  resulting from  additional  declines in equity market values during the
third quarter, ratings downgrades and our decision to cease sales of proprietary
life  insurance and annuity  products.  These charges  include $629.4 million of
additional  amortization  of the DAC asset and $39.1  million due to a change in
the  assumptions  related to the  long-term  cost of GMDB for  variable  annuity
products. In addition, we recognized impairments of capitalized technology costs
associated with variable products totaling $29.8 million.

The decrease in Property and Casualty  segment income is primarily  attributable
to  approximately  $41 million of  estimated  increased  current  accident  year
non-catastrophe  claims,  primarily  in  personal  lines.  In  addition,  policy
acquisition  and  other  underwriting  expenses  increased  $25.8  million,  and
catastrophe losses increased $25.5 million in the first nine months of 2003. The
decrease  is also  attributable  to a $21.9  million  charge  resulting  from an
adverse arbitration decision within a voluntary insurance pool that we exited in
1996.  Partially  offsetting  these  decreases  were  estimated net premium rate
increases of approximately $77 million.

Our federal  income tax benefit on segment income was $5.3 million for the first
nine months of 2003 compared to an income tax benefit of $229.6  million for the
same period of 2002. The tax benefit in 2002 is primarily the result of the loss
recognized by the AFS segment, as well as an $11.6 million favorable  settlement
of federal income tax returns related to 1977 through 1981.

Net realized gains on  investments,  after taxes and deferred  acquisition  cost
amortization, were $6.4 million for the first nine months of 2003, primarily due
to gains  recognized  from the sale of fixed  maturities,  partially  offset  by
impairments  of fixed  maturities and equity  securities.  During the first nine
months of 2002, we recognized net realized  losses on  investments,  after taxes
and deferred acquisition cost amortization,  of $43.6 million,  primarily due to
impairments of fixed maturities and losses related to the termination of certain
derivative  instruments,  partially  offset by gains recognized from the sale of
fixed maturities.

Net gains on derivative  instruments,  after taxes, for the first nine months of
2003 were $0.9 million  compared to $19.7 million for the same period in 2002 as
a result of  derivative  activity that does not meet the  requirements  of hedge
accounting.

During the first nine months of 2003, we recognized income of $3.6 million,  net
of taxes, from the settlement of post-closing items related to the December 2002
sale of our universal life business, through a 100% coinsurance agreement.

During the first nine  months of 2003,  we retired  $78.8  million of  long-term
funding  agreement  obligations,  resulting  in a gain of $3.7  million,  net of
taxes.

During 2002, we began restructuring  efforts of our AFS segment after a decision
was made to cease  new  sales of our  proprietary  life  insurance  and  annuity
products.  During the first nine months of 2003, we  recognized  $3.8 million of
costs, net of taxes,  primarily resulting from position  eliminations in the AFS
segment.

In  addition,   during  the  third  quarter  of  2002,  we  received  additional
consideration of $2.3 million,  net of taxes, related to the sale of the defined
contribution business in 2001.

                                       21


We also recognized a benefit of $1.6 million in the first nine months of 2002 as
a result of refining cost estimates  related to a class action lawsuit which was
settled in 1999.

Additionally,  we recognized a $3.7 million loss, net of taxes, during the first
quarter of 2002 resulting from the adoption of Statement of Financial Accounting
Standards No. 142, "Goodwill and Other Intangible Assets".


Segment Results

The  following is our  discussion  and analysis of the results of  operations by
business segment. The segment results are presented before taxes and other items
which we believe  are not  indicative  of overall  operating  trends,  including
realized gains and losses.

Property and Casualty

The following  table  summarizes  the results of operations for the Property and
Casualty segment for the periods indicated:




                                                                     Quarter Ended              Nine Months Ended
                                                                     September 30,                September 30,
                                                                -----------------------------------------------------
(In millions)                                                      2003          2002           2003          2002
- ---------------------------------------------------------------------------------------------------------------------
                                                                                              
Segment revenues
     Net premiums written..................................    $    588.7    $    596.8     $  1,710.2    $  1,723.8
                                                                ==========    ==========     ==========    ==========

     Net premiums earned...................................    $    561.2    $    568.3     $  1,677.2    $  1,697.0
     Net investment income.................................          44.9          50.8          136.7         153.4
     Other income..........................................           6.2           5.0           22.7          15.1
                                                                ----------    ----------     ----------    ----------
                   Total segment revenues..................         612.3         624.1        1,836.6       1,865.5
                                                                ----------    ----------     ----------    ----------

Losses and operating expenses
     Losses and loss adjustment expense (1)................         411.3         405.6        1,251.7       1,246.2
     Policy acquisition expenses...........................         113.7         105.7          338.6         316.2
     Other operating expenses..............................          48.7          54.3          142.9         154.0
                                                                ----------    ----------     ----------    ----------
                Total losses and operating expenses........         573.7         565.6        1,733.2       1,716.4
                                                                ----------    ----------     ----------    ----------

Segment income.............................................    $     38.6    $     58.5     $    103.4    $    149.1
                                                                ==========    ==========     ==========    ==========

 (1) Includes policyholders' dividends of $0.2 million and $0.6 million for the quarters ended September 30, 2003 and 2002,
     respectively, and $0.9 million and $0.8 million for the nine months ended September 30, 2003 and 2002, respectively.


Quarter Ended September 30, 2003 Compared to Quarter Ended September 30, 2002

Property and Casualty's  segment income decreased $19.9 million to $38.6 million
for the third quarter of 2003.  Catastrophe  losses increased $12.9 million,  to
$16.9 million for the third  quarter of 2003,  compared to an unusually low $4.0
million for the same period in 2002. In addition, the decrease in segment income
was  attributable  to adverse  development  on prior  years'  reserves  of $15.3
million in the third  quarter of 2003,  compared  to $7.9  million of  favorable
development for the same period in 2002. The  unfavorable  change in development
is primarily in the workers'  compensation line. Segment income also reflected a
decrease in net  investment  income of $5.9 million.  The net increase in policy
acquisition expenses and other operating expenses was primarily due to increased
commissions and pension costs.  Partially  offsetting  these items was a benefit
from an estimated  $24 million of net premium rate  increases.  Net premium rate
increases  reflect  base  rate  actions,   discretionary   pricing  adjustments,
inflation and changes in exposure, net of estimated impact of loss inflation and
policy  acquisition  costs. In addition,  we experienced a slight improvement in
current  accident  year  non-catastrophe  claims,   primarily  in  the  workers'
compensation line.

We report underwriting results using statutory accounting principles,  which are
prescribed  by  state  insurance  regulators.  The  primary  difference  between
statutory  accounting  principles and generally accepted  accounting  principles
("GAAP")  is the  deferral  of certain  underwriting  costs  under GAAP that are
amortized over the life of the policy.  Under statutory  accounting  principles,
these costs are  recognized  when incurred or paid. We review the  operations of
this business based upon statutory results.

                                       22


We manage this  segment's  operations  through two lines of business  based upon
product offerings:  Personal Lines and Commercial Lines.  Personal Lines include
personal  automobile,  homeowners and other personal policies.  Commercial Lines
include workers' compensation,  commercial automobile, commercial multiple peril
and other commercial policies.

The following  tables  summarize the results of operations  for the Property and
Casualty segment:



                                                             Quarter Ended September 30,
                                        --------------------------------------------------------------------
                                                       2003                               2002
                                        --------------------------------------------------------------------

                                            Statutory                         Statutory
                                               Net           Statutory           Net            Statutory
                                             Premiums       Loss Ratios        Premiums        Loss Ratios
 (In millions, except ratios)                Written           (1)             Written             (1)
- ------------------------------------------------------------------------------------------------------------
                                                                                       
Personal Lines:

   Personal automobile.................    $     283.3           71.0         $     285.3          71.5
   Homeowners..........................          114.5           64.6               102.5          61.6
   Other personal......................           12.0           50.5                12.1          29.6
                                            -----------                        -----------
 Total personal........................          409.8           68.8               399.9          68.1
                                            -----------                        -----------


Commercial Lines:
   Workers' compensation...............           30.0           81.3                38.4          45.3
   Commercial automobile...............           44.2           42.4                48.5          48.4
   Commercial multiple peril...........           83.0           53.9                84.7          56.8
   Other commercial....................           22.4           73.8                26.1          60.8
                                            -----------                        -----------
 Total commercial......................          179.6           58.2               197.7          52.9
                                            -----------                        -----------
Total..................................    $     589.4           65.4         $     597.6          62.7
                                            ===========                        ===========

Statutory combined ratio (2):
   Personal lines......................          104.0                              103.9
   Commercial lines....................           99.7                               93.1
   Total...............................          102.4                              100.0

Statutory underwriting (loss) gain:
   Personal lines......................    $     (23.2)                       $     (23.1)
   Commercial lines....................            1.4                               14.8
                                            -----------                        -----------
   Total...............................          (21.8)                              (8.3)

Reconciliation to segment income:

   Net investment income...............           44.9                               50.8
   Other income and expenses, net......            4.9                                3.9
   Corporate overhead expenses (3).....            8.6                                8.1
   Net deferred acquisition expenses...            5.3                                9.0
   Other Statutory to GAAP adjustments.           (3.3)                              (5.0)
                                            -----------                        -----------
Segment income..........................   $      38.6                        $      58.5
                                            ===========                        ===========


(1)   Statutory loss ratio is a common industry measurement of the results of property and casualty insurance underwriting.
      This ratio reflects incurred claims compared to premiums earned.
(2)   Statutory combined ratio is a common industry measurement of the results of property and casualty insurance underwriting.
      This ratio is the sum of the ratio of incurred claims and claim expenses to premiums earned and the ratio of underwriting
      expenses incurred to premiums written.  Federal income taxes, net investment income and other non-underwriting expenses are
      not reflected in the statutory combined ratio.
(3)   Statutory underwriting results include certain overhead expenses, which on a GAAP basis are reflected in the Corporate
      Segment.


                                       23


Personal Lines
Personal lines' net premiums written increased $9.9 million,  or 2.5%, to $409.8
million  for the third  quarter  of 2003.  This was  primarily  the result of an
increase of $12.0 million, or 11.7%, in the homeowners line. The increase in the
homeowners line resulted  primarily from a 10.0% rate increase in Michigan and a
7.9% rate increase in New York. These favorable items were partially offset by a
$2.0 million, or 0.7% decrease in the personal automobile line attributable to a
decrease in policies in force,  primarily in the Northeast  since  September 30,
2002.

Personal  lines'  statutory  underwriting  results  decreased $0.1 million to an
underwriting  loss of $23.2 million for the third quarter of 2003.  The increase
in the  underwriting  loss was primarily  attributable to increased  catastrophe
losses  of $10.3  million,  to $12.5  million  for the  third  quarter  of 2003,
compared to $2.2 million for the same period in 2002. This was partially  offset
by  approximately  $11 million of estimated  net premium rate  increases  earned
during the third quarter of 2003.  Also,  development  on prior years'  reserves
improved  $2.2  million,  to $6.2 million of adverse  development  for the third
quarter of 2003, from $8.4 million of adverse development for the same period in
2002, primarily in the personal automobile line.

Commercial Lines
Commercial  lines' net premiums  written  decreased  $18.1 million,  or 9.2%, to
$179.6 million for the third quarter of 2003. This was primarily the result of a
decrease  of $8.4  million,  or 21.9%,  in the  workers'  compensation  line and
decreases of $4.3 million, or 8.9%, and $1.7 million, or 2.0%, in the commercial
automobile and commercial  multiple peril lines,  respectively,  since September
30,  2002.  Policies in force  decreased  5.6%,  10.6% and 4.4% in the  workers'
compensation,   commercial  automobile  and  commercial  multiple  peril  lines,
respectively,  since  September  30,  2002,  primarily as a result of the agency
management actions initiated in 2001, and our continuing reunderwriting efforts.
Partially offsetting these decreases in policies in force were rate increases in
all of the commercial lines since September 30, 2002.

Commercial  lines'  statutory  underwriting  gain decreased  $13.4 million to an
underwriting  gain of $1.4 million in the third quarter of 2003.  Development on
prior years'  reserves  deteriorated  $25.5 million,  to $9.1 million of adverse
development  for the third  quarter  of 2003,  from $16.4  million of  favorable
development for the same period in 2002. The  unfavorable  change in development
is primarily in the workers' compensation line. In addition,  catastrophe losses
increased $2.6 million,  to $4.4 million for the third quarter of 2003, compared
to $1.8  million  for the same  period in 2002.  The  decrease  in  underwriting
results also reflected approximately a $5 million increase in expenses primarily
due to pension costs,  expenses associated with third party guarantees purchased
to minimize  the loss of  commercial  lines  business as a result of the ratings
downgrades,  and technology costs.  Partially offsetting these unfavorable items
was approximately $13 million of estimated net premium rate increases during the
third quarter of 2003. In addition, current accident year non-catastrophe claims
improved  approximately $5 million,  primarily in the workers'  compensation and
commercial automobile lines.

Nine Months Ended September 30, 2003 Compared to Nine Months Ended September 30,
2002

Property and Casualty's  segment income  decreased  $45.7 million,  or 30.7%, to
$103.4  million for the nine months ended  September 30, 2003.  The decrease was
primarily  due to $41  million of  estimated  increased  current  accident  year
non-catastrophe claims,  primarily in personal lines principally attributable to
the adverse weather in the first quarter of 2003. There was also a $25.5 million
increase in  catastrophe  losses,  to $49.3  million  for the nine months  ended
September 30, 2003, compared to $23.8 million for the same period in 2002. Also,
segment  income for the nine months  ended  September  30,  2003 was  negatively
affected by a charge of $21.9 million from the arbitration decision related to a
single large  property claim within a voluntary  insurance  pool. We exited this
pool in 1996.  Segment income also reflected a decrease in net investment income
of $16.7  million for the nine months ended  September  30, 2003.  Additionally,
segment  income for the nine months  ended  September  30,  2003 was  negatively
affected  by  a  $25.8  million   increase  in  policy   acquisition  and  other
underwriting  expenses  primarily  due to an increase in  commissions,  expenses
associated  with  third  party  guarantees  purchased  to  minimize  the loss of
commercial  lines  business  as a result of the ratings  downgrades  and pension
costs.  Partially  offsetting these negative items was approximately $77 million
of estimated net premium rate increases. In addition, other income has increased
by  $7.6   million  due  to   increased   fee  income  from  third  party  claim
administration,  interest  income  on an  intercompany  loan to AMGRO,  Inc.,  a
premium financing subsidiary, and an escheatment settlement.

                                       24


The following  tables  summarize the results of operations  for the Property and
Casualty Segment:



                                                            Nine Months Ended September 30,
                                         --------------------------------------------------------------------
                                                       2003                                 2002
                                         --------------------------------------------------------------------

                                            Statutory                            Statutory
                                               Net            Statutory             Net           Statutory
                                             Premiums        Loss Ratios          Premiums       Loss Ratios
(In millions, except ratios)                 Written             (1)              Written            (1)
- -------------------------------------------------------------------------------------------------------------
                                                                                          

Personal Lines:
   Personal automobile...................  $     834.6           74.0           $     837.7           70.9
   Homeowners............................        287.5           65.9                 262.4           63.8
   Other personal........................         32.3           38.2                  33.2           42.6
                                            -----------                          -----------
 Total personal..........................      1,154.4           71.0               1,133.3           68.4
                                            -----------                          -----------


Commercial Lines:
   Workers' compensation.................        101.2           73.2                 117.8           69.1
   Commercial automobile.................        133.7           49.6                 149.0           59.4
   Commercial multiple peril.............        253.3           51.1                 248.7           56.3
   Other commercial......................         68.0           70.4                  75.7           41.9
                                            -----------                          -----------
 Total commercial........................        556.2           57.2                 591.2           58.0
                                            -----------                          -----------
Total....................................  $   1,710.6           66.4           $   1,724.5           64.6
                                            ===========                          ===========

Statutory combined ratio (2):
   Personal lines........................        106.8                                103.3
   Commercial lines......................         98.3                                 99.9
   Total.................................        103.9                                102.0

Statutory underwriting (loss) gain:
   Personal lines........................  $     (86.2)                         $     (51.5)
   Commercial lines......................         10.6                                 10.9
                                            -----------                          -----------
   Total.................................        (75.6)                               (40.6)

Reconciliation to segment income:
   Net investment income.................        136.7                                153.4
   Other income and expenses, net........         18.5                                 12.5
   Corporate overhead expenses (3).......         25.1                                 21.8
   Net deferred acquisition expenses.....         10.7                                 15.2
   Other Statutory to GAAP adjustments...        (12.0)                               (13.2)
                                            -----------                          -----------
Segment income...........................  $     103.4                          $     149.1
                                            ===========                          ===========

(1)   Statutory loss ratio is a common industry measurement of the results of property and casualty insurance underwriting.  This
      ratio reflects incurred claims compared to premiums earned.
(2)   Statutory combined ratio is a common industry  measurement of the results of property and casualty insurance  underwriting.
      This ratio is the sum of the ratio of incurred  claims and claim expenses to premiums  earned and the ratio of  underwriting
      expenses incurred to premiums written.  Federal income taxes, net investment income and other non-underwriting  expenses are
      not reflected in the statutory combined ratio.
(3)   Statutory underwriting results include certain overhead expenses, which on a GAAP basis are reflected in the Corporate
      Segment.



Personal Lines
Personal lines' net premiums written  increased $21.1 million,  or 1.9%, to $1.2
billion for the nine months  ended  September  30, 2003.  This is primarily  the
result  of an  increase  of  $25.1  million,  or  9.6% in the  homeowners  line,
partially offset by a $3.1 million, or 0.4%, decrease in the personal automobile
line. The increase in the homeowners line resulted primarily from rate increases
of 10.0% and 7.9% in Michigan and New York, respectively,  partially offset by a
1.9% decrease in policies in force. The decrease in the personal automobile line
is  primarily  the result of an overall  decrease  of 5.2% in  policies in force
since September 30, 2002, primarily in the Northeast.

Personal lines' statutory  underwriting loss increased $34.7 million,  or 67.2%,
to an underwriting loss of $86.2 million for the nine months ended September 30,
2003.  The  increase in the  underwriting  loss is primarily  attributable  to a
significant increase in severity of personal automobile medical costs related to
personal injury protection  coverage in Michigan.  Both our personal  automobile
and homeowners lines experienced an increase in claim frequency and severity due
to the  harsher  winter  weather  during the first  quarter,  especially  in the
Northeast.  Catastrophe losses increased $13.0 million, to $30.9 million for the
nine months ended  September  30, 2003,  compared to $17.9  million for the same
period in 2002. In addition, underwriting results were unfavorably affected by a
$6.4  million  increase in adverse  development  in 2003.  Additionally,  policy
acquisition  expenses  increased due to higher  pension  costs and  commissions.
Partially  offsetting these items was approximately $33 million of estimated net
premium rate increases.

                                       25


Commercial Lines
Commercial  lines' net premiums  written  decreased  $35.0 million,  or 5.9%, to
$556.2 million for the nine months ended  September 30, 2003.  This is primarily
the  result  of the  agency  management  actions  we  initiated  in 2001 and our
continuing  re-underwriting  efforts. As a result of these actions,  policies in
force decreased 5.6%,  10.6% and 4.4% in the workers'  compensation,  commercial
automobile, and commercial multiple peril lines,  respectively,  since September
30, 2002.  Partially  offsetting  these decreases in policies in force were rate
increases in all of the commercial lines since September 30, 2002.

Commercial lines'  underwriting  gains decreased $0.3 million to an underwriting
gain of $10.6 million for the nine months ended  September 30, 2003. This year's
results  reflect the  aforementioned  charge of $21.9 million from the voluntary
pool arbitration decision.  Catastrophe losses increased $12.4 million, to $18.3
million for the nine months ended  September 30, 2003,  compared to $5.9 million
for the same  period in 2002.  The  underwriting  results  were also  negatively
affected by an approximate  $12 million  increase in expenses,  primarily due to
commissions,  pension costs,  expenses  associated  with third party  guarantees
purchased to minimize the loss of commercial  lines  business as a result of the
ratings downgrades and technology costs. In addition to these unfavorable items,
development on prior years' reserves deteriorated $11.1 million, to $2.8 million
of favorable  development  for the nine months ended  September  30, 2003,  from
$13.9  million of  favorable  development  for the same period in 2002.  Largely
offsetting  these  items was  approximately  $44  million  of net  premium  rate
increases  during the nine months ended  September 30, 2003 and  improvement  in
current  accident  year  non-catastrophe  claims  frequency,  primarily  in  the
commercial automobile and workers' compensation lines.


Investment Results
Net investment  income before taxes declined $16.7 million,  or 10.9%, to $136.7
million  for the nine months  ended  September  30,  2003.  The  decrease in net
investment income primarily reflects a reduction in average invested assets as a
result of a $92.1 million  dividend from the property and casualty  companies to
the holding company in July 2002 and a transfer of $73.7 million in January 2003
to fund the property and casualty  companies'  portion of the additional minimum
pension  liability  we  recognized  at  December  31,  2002.  In  addition,  net
investment  income  decreased  due to a reduction in average  pre-tax  yields on
fixed  maturities  and an increased  emphasis on higher  credit  quality  bonds.
Average pre-tax yields on debt securities  decreased to 6.1% in 2003 compared to
6.5% in 2002 due to the lower prevailing  fixed maturity  investment rates since
the first quarter of 2002 and the  aforementioned  increased  emphasis on higher
credit  quality  bonds.  We expect our  investment  results will  continue to be
negatively affected by lower prevailing fixed maturity investment rates.

Reserve for Losses and Loss Adjustment Expenses
Overview of Loss Reserve Estimation Process
We maintain  reserves for our property and casualty  products to provide for our
ultimate  liability  for losses and loss  adjustment  expenses  with  respect to
reported and unreported claims incurred as of the end of each accounting period.
These reserves are estimates,  involving actuarial  projections at a given point
in time, of what we expect the ultimate  settlement and administration of claims
will cost  based on facts and  circumstances  then  known,  estimates  of future
trends in claim  severity and  frequency,  judicial  theories of  liability  and
policy coverage, and other factors.

We determine the amount of loss and loss adjustment  expense reserves based on a
very complex estimation process that uses information obtained from both company
specific  and  industry  data,  as well as  general  economic  information.  The
estimation  process is judgmental,  and requires us to continuously  monitor and
evaluate the life cycle of claims on type-of-business and nature-of-claim bases.
Using data obtained from this monitoring and assumptions  about emerging trends,
we develop information about the size of ultimate claims based on our historical
experience  and  other  available  market  information.   The  most  significant
assumptions,  which  vary  by line of  business,  that we use in the  estimation
process include determining the trend in loss costs, the expected consistency in
the frequency and severity of claims incurred but not yet reported to prior year
claims,  changes in the timing of the  reporting of losses from the loss date to
the  notification  date and the expected costs to settle unpaid claims.  Because
the amount of the loss and LAE reserves are sensitive to our assumptions,  we do
not completely rely on only one estimate to determine our loss and LAE reserves.
We develop several  estimates using generally  recognized  actuarial  projection
methodologies  that result in a range of possible loss and LAE reserve  outcomes
and we adopt the best estimate  within that range. We may determine that the low
or high end estimate  calculated  by the method does not  represent a reasonable
estimate because certain projection methodologies may not result in a reasonable
reserve  estimate  for a particular  line of business due to certain  underlying
data or  assumptions.  When  trends  emerge  that we  believe  affect the future
settlement of claims, we adjust our reserves accordingly.

                                       26


Management's Review of Judgments and Key Assumptions
The inherent uncertainty of estimating insurance reserves is greater for certain
types of property and casualty  insurance  lines.  These lines include  workers'
compensation and other liability lines, where a longer period of time may elapse
before  a  definitive  determination  of  ultimate  liability  may be  made.  In
addition,  the  technological,  judicial and political  climates involving these
types of claims  change  regularly.  We maintain our  practice of  significantly
limiting  the  issuance  of  long-tailed  other  liability  policies,  including
directors and officers ("D&O") liability, errors and omissions ("E&O") liability
and medical malpractice  liability.  The industry has experienced recent adverse
loss trends in these lines of business.

We regularly update our reserve  estimates as new information  becomes available
and further  events occur which may affect the  resolution of unsettled  claims.
Reserve  adjustments  are reflected in results of operations as  adjustments  to
losses and LAE. Often these adjustments are recognized in periods  subsequent to
the  period  in  which  the  underlying  loss  event  occurred.  These  types of
subsequent  adjustments are described as "prior year reserve development".  Such
development can be either favorable or unfavorable to our financial results.

Inflation generally increases the cost of losses covered by insurance contracts.
The effect of inflation varies by product.  Our property and casualty  insurance
premiums are  established  before the amount of losses and LAE and the extent to
which inflation may affect such expenses are known. Consequently,  we attempt in
establishing  rates and reserves to anticipate the potential impact of inflation
in the projection of ultimate costs.  Recently,  we have experienced  increasing
medical costs  associated with personal  automobile  personal injury  protection
claims,  primarily in the state of Michigan.  This  increase is reflected in our
reserve estimates,  but continued increases could contribute to increased losses
and LAE in the future.

We regularly review our reserving techniques, our overall reserving position and
our  reinsurance.  Based  on (i) our  review  of  historical  data,  legislative
enactments, judicial decisions, legal developments in impositions of damages and
policy coverage,  political attitudes and trends in general economic conditions,
(ii) our review of per claim  information,  (iii) our historical loss experience
and that of the industry, (iv) the relatively short-term nature of most policies
and (v) our internal  estimates of required  reserves,  we believe that adequate
provision has been made for loss reserves. However, establishment of appropriate
reserves is an inherently uncertain process and we cannot provide assurance that
current  established  reserves will prove adequate in light of subsequent actual
experience. A significant change to the estimated reserves could have a material
impact on our results of operations.

                                       27


Loss Reserves By Line of Business

We perform  actuarial  reviews on certain  detailed line of business  coverages.
These  individual  estimates are summarized  into six broader lines of business:
personal automobile,  homeowners, workers' compensation,  commercial automobile,
commercial multiple peril and other lines.


The table below  provides a  reconciliation  of the beginning and ending reserve
for unpaid losses and LAE as follows:




                                                                                   Nine Months Ended
                                                                                     September 30,
                                                                           -------------------------------
(In millions)                                                                    2003            2002
- ----------------------------------------------------------------------------------------------------------
                                                                                       
Reserve for losses and LAE, beginning of period......................        $   2,961.7     $   2,921.5
   Incurred losses and LAE, net of reinsurance recoverable:
     Provision for insured events of current year....................            1,233.7         1,247.4
     Increase in provision for insured events of prior years.........               16.1            (1.5)
                                                                              -----------     -----------
   Total incurred losses and LAE.....................................            1,249.8         1,245.9
                                                                              -----------     -----------
   Payments, net of reinsurance recoverable:
     Losses and LAE attributable to insured events of current year...              608.7           610.3
     Losses and LAE attributable to insured events of prior years....              642.8           619.7
                                                                              -----------     -----------
   Total payments....................................................            1,251.5         1,230.0
                                                                              -----------     -----------
   Change in reinsurance recoverable on unpaid losses................               28.4            (7.7)
                                                                              -----------     -----------
Reserve for losses and LAE, end of period............................        $   2,988.4     $   2,929.7
                                                                              ===========     ===========


As part of an  ongoing  process,  we have  re-estimated  reserves  for all prior
accident  years and the reserves  were  increased by $16.1  million for the nine
months  ended  September  30, 2003 and  decreased  by $1.5  million for the nine
months ended September 30, 2002.


The table below summarizes the reserve for losses and LAE by line of business:



                                          September 30,       December 31,
 (In millions)                                2003                2002
- -----------------------------------------------------------------------------
                                                     
   Personal automobile..............     $    1,102.9      $    1,018.5
   Homeowners and other.............            225.2             246.3
                                          ------------      ------------
      Total personal................          1,328.1           1,264.8

   Workers' compensation............            605.6             637.7
   Commercial automobile............            303.1             327.4
   Commercial multiple peril........            554.5             566.3
   Other commercial.................            197.1             165.5
                                          ------------      ------------
      Total commercial..............          1,660.3           1,696.9
                                          ------------      ------------
Total reserve for losses and LAE....     $    2,988.4      $    2,961.7
                                          ============      ============


                                       28




Prior Year Development by Line of Business
When trends emerge that we believe  affect the future  settlement of claims,  we
adjust our  reserves  accordingly.  Reserve  adjustments  are  reflected  in the
Consolidated  Statements of Income as adjustments to losses and loss  adjustment
expenses.  Often,  we recognize these  adjustments in periods  subsequent to the
period in which the underlying  loss event  occurred.  These types of subsequent
adjustments  are  disclosed  and  discussed  separately  as "prior year  reserve
development".  Such  development  can be either  favorable or unfavorable to our
financial results.

The table below  summarizes  the change in provision for insured events of prior
years by line of business.



                                                             Nine Months
                                                         Ended September 30,
(In millions)                                            2003          2002
- ------------------------------------------------------------------------------
                                                             
Increase (decrease) in loss provision for
   insured events of prior years:

   Personal automobile...........................    $    17.1     $    11.7
   Homeowners and other..........................          6.7           6.2
                                                      ---------     ---------
    Total personal...............................         23.8          17.9

   Workers' compensation.........................          7.5          (3.7)
   Commercial automobile.........................         (4.1)          0.3
   Commercial multiple peril.....................        (10.8)          2.3
   Other commercial..............................         23.7          (1.1)
                                                      ---------     ---------
    Total commercial.............................         16.3          (2.2)
                                                      ---------     ---------

Increase in loss provision for
   insured events of prior years.................         40.1          15.7
Decrease in LAE provision for
   insured events of prior years.................        (24.0)        (17.2)
                                                      ---------     ---------
Increase (decrease) in total loss and LAE
   provision for insured events of prior years...    $    16.1     $    (1.5)
                                                      =========     =========


Estimated  loss  reserves  for  claims   occurring  in  prior  years   developed
unfavorably  by $16.1 million during the first nine months of 2003 and favorably
by $1.5  million  during the first nine  months of 2002.  The  unfavorable  loss
reserve development during the first nine months of 2003 is primarily the result
of the $21.9 million  charge in the other  commercial  line  resulting  from the
aforementioned  voluntary pool arbitration decision.  Adverse development in the
workers'  compensation  line was  primarily  due to  increased  claim  severity.
Additionally,  loss reserve  development was affected by an increase in personal
automobile  claim severity related to medical  settlements in Michigan.  Because
these settlements have risen beyond previous  estimates,  reserve increases have
been recognized in the period in which the  information was obtained.  Partially
offsetting  these items was favorable  development  in the  commercial  multiple
peril line due to  improved  claim  frequency  in the 2002  accident  year.  The
adverse loss reserve  development  in 2002 resulted from  increased  severity on
personal lines prior years' reserves.

During the first nine months of 2003 and 2002, estimated LAE reserves for claims
occurring in prior years developed favorably by $24.0 million and $17.2 million,
respectively.   The   favorable   development   in  both  periods  is  primarily
attributable to claims process  improvement  initiatives  taken by us during the
1997 to 2001 calendar year period.  Since 1997, we have lowered claim settlement
costs through,  among other items,  increased  utilization of in-house attorneys
and  consolidation of claim offices.  As actual  experience  begins to establish
trends  inherent  within the claim  settlement  process,  the actuarial  process
recognizes these trends within the reserving  methodology affecting future claim
settlement assumptions. As these measures show improvement in average settlement
costs,  the  actuarial  estimate  of future  settlement  costs are  reduced  and
favorable development is recorded.  These measures are complete. The increase in
favorable  development  on prior  years' LAE  reserves for the nine months ended
September 30, 2003, compared to the same period in 2002, is primarily the result
of the improved frequency of claims in commercial lines.

                                       29


Asbestos and Environmental Reserves

We  may  be  required  to  defend  claims   related  to  policies  that  include
environmental damage and toxic tort liability.  Ending loss and LAE reserves for
all direct business  written by our property and casualty  companies  related to
asbestos, environmental damage and toxic tort liability, included in the reserve
for losses and LAE,  were $25.4  million at September 30, 2003 and $25.6 million
at December 31, 2002,  net of  reinsurance of $16.6 million and $16.0 million at
September  30, 2003 and  December  31,  2002,  respectively.  As a result of our
historical  direct  underwriting mix of commercial lines policies toward smaller
and middle  market risks,  past  asbestos,  environmental  damage and toxic tort
liability loss experience has remained minimal in relation to our total loss and
LAE incurred  experience.  We estimate our ultimate  liability  for these claims
based upon currently known facts, reasonable assumptions where the facts are not
known,  current  law  and  methodologies  currently  available.  Although  these
outstanding   claims  are  not  significant,   their  existence  gives  rise  to
uncertainty and are discussed  because of the  possibility  that they may become
significant.  We  believe  that,  notwithstanding  the  evolution  of  case  law
expanding  liability in asbestos and  environmental  claims,  recorded  reserves
related  to these  claims are  adequate.  In  addition,  we are not aware of any
litigation or pending claims that we believe will result in additional  material
liabilities in excess of recorded reserves. The environmental liability could be
revised in the near term if the estimates used in determining  the liability are
revised.

In addition,  we have established loss and LAE reserves for assumed  reinsurance
and pool business with asbestos,  environmental  damage and toxic tort liability
of $46.8  million at September  30, 2003 and $45.2 million at December 31, 2002.
These reserves  relate to pools in which we have  terminated our  participation;
however, we continue to be subject to claims related to years in which we were a
participant. As part of our pool reserves we participated in Excess and Casualty
Reinsurance  Association  ("ECRA")  from  1950 to 1982.  In  1982,  the pool was
dissolved and since that time the business has been in runoff. Our participation
in this pool has resulted in average paid losses of $2.3 million  annually  over
the past ten years. During 2001, the pool commissioned an independent  actuarial
review of its then  current  reserve  position,  which  noted a range of reserve
deficiency primarily as a result of adverse development of asbestos claims. As a
result of this study,  we recorded an additional  $33.0 million of losses in the
fourth quarter of 2001,  which is included in the reported  outstanding loss and
LAE reserves.  Because of the inherent uncertainty regarding the types of claims
in these  pools,  we  cannot  provide  assurance  that  these  reserves  will be
sufficient.


                                       30


Allmerica Financial Services

The  following  table  summarizes  the results of  operations  for the Allmerica
Financial  Services segment for the periods  indicated.  The factors that affect
this segment's  results of operations  after the September 27, 2002 cessation of
sales of proprietary  products are substantially  different from those in effect
prior to that date.  Before  this date,  we  distributed  our  annuity  products
primarily through three distribution channels: (1) "Agency",  which consisted of
our former career agency force;  (2) "Select",  which  consisted of a network of
third party broker/dealers;  and (3) "Partners",  which included distributors of
the mutual funds advised by Scudder Investments,  Pioneer Investment Management,
Inc. and Delaware  Management  Company.

In addition,  on October 27, 2003, we announced our decision to discontinue  the
retail sales operations of our broker/dealer,  VeraVest. As a result, we will no
longer sell  non-proprietary  products through our brokerage sales force, and we
will terminate all contracts with VeraVest's registered  representatives.  These
registered  representatives  consisted primarily of advisors who constituted our
former Agency channel.  A small  registered  broker/dealer  infrastructure  will
continue in order to support the existing variable  proprietary business of AFS.
In the quarter ended  September  30, 2003, we recognized  $11.0 million of asset
impairments as a result of this decision.  Of this amount,  $8.1 million relates
to receivables and fixed assets and $2.9 million relates to capitalized software
development costs.  Further,  we expect to incur an additional pre-tax charge of
approximately  $25  million to $30  million  for  severance  and other  expenses
related to this  decision,  primarily  in the fourth  quarter of 2003,  and to a
lesser  extent in the  first  quarter  of 2004.  We expect  that  brokerage  and
investment  management income and brokerage and investment  management  variable
expenses will be significantly  lower than in the past. Other operating expenses
may also be affected.  In addition,  this decision may have a negative impact on
persistency and financial results in the Agency distribution  channel.  Although
we believe that our  current,  overall DAC  assumptions  remain  reasonable,  we
cannot provide  assurance that  persistency in this channel will not differ from
our  assumptions,  and  therefore  DAC  amortization  may be  affected in future
periods.




                                                                  Quarter  Ended                   Nine Months Ended
                                                                   September 30,                     September 30,
                                                          ----------------------------------------------------------------
(In millions)                                                  2003             2002             2003             2002
- --------------------------------------------------------------------------------------------------------------------------
                                                                                                   
Segment revenues
   Premiums...........................................     $     7.0        $     7.9         $    34.6        $    39.2
   Fees:
     Fees from surrenders.............................          13.3             11.5              54.3             27.4
     Other proprietary product fees...................          62.5             85.6             188.4            264.5
   Net investment income..............................          48.3             76.6             154.0            220.0
   Brokerage and investment management income (1).....          24.0             16.2              86.6             53.7
   Other income.......................................           6.9              6.5              26.5             19.2
                                                            ---------        ---------         ---------        ---------
Total segment revenues................................         162.0            204.3             544.4            624.0

   Policy benefits, claims and losses.................          60.9            209.2             197.2            414.1
   Policy acquisition expenses........................          31.0            441.2             115.2            609.2
   Brokerage and investment management variable
     expenses (1).....................................          14.4             10.9              56.2             34.9
   Other operating expenses...........................          61.5             83.2             160.8            190.1
                                                            ---------        ---------         ---------        ---------
Segment (loss) income.................................     $    (5.8)       $  (540.2)        $    15.0        $  (624.3)
                                                            =========        =========         =========        =========

(1) Brokerage and investment management income primarily  reflects fees earned from the distribution of  non-proprietary
    insurance and investment products as well as the management of assets for  proprietary  products.  Variable  expenses
    related to this business  primarily consist of commissions and subadvisory fees. Each of these items primarily relates
    to the operations of VeraVest.



Quarter Ended September 30, 2003 Compared to Quarter Ended September 30, 2002

Allmerica  Financial Services segment loss was $5.8 million in the third quarter
of 2003 compared to a loss of $540.2  million in the third quarter of 2002.  The
third  quarter  of 2003  includes  the  aforementioned  charge of $11.0  million
relating to the impairment of assets  resulting from our decision to discontinue
the  retail  operations  of  VeraVest.  The loss in the  third  quarter  of 2002
reflects net charges of $556.4  million  resulting from  additional  declines in
equity market values during the quarter, ratings downgrades, and our decision to
cease sales of proprietary  life insurance and annuity  products.  These charges
included $487.5 million of additional amortization of the DAC asset, a change in
the  assumptions  related to the  long-term  cost of GMDB for  variable  annuity
products  resulting  in a  reserve  of  $106.7  million,  partially  offset by a
reduction  in  DAC  amortization  of  $67.6  million,  and  the  recognition  of
impairments of capitalized  technology costs  associated with variable  products
totaling $29.8 million.

                                       31


Annuity  redemptions  during  the third  quarter  of 2003 were  $493.6  million,
compared  to  $477.7  million  during  the  third  quarter  of  2002.  Increased
redemptions  resulted in additional  surrender fees of $1.8 million,  from $11.5
million in the third  quarter of 2002,  to $13.3 million in the third quarter of
2003.  However,  the  additional  surrender  fees were  substantially  offset by
additional  DAC  amortization  of  $1.6  million,  reflecting  our  current  DAC
assumptions,  which mandate a higher amortization level as a percentage of gross
annuity profits.

Other proprietary  product fees decreased $23.1 million, to $62.5 million in the
third  quarter  of 2003.  This  decrease  was  primarily  due to the sale of the
universal  life  insurance  business  effective  December 31, 2002, and to lower
average variable  annuity asset levels  resulting  primarily from the cumulative
redemptions during the prior twelve months. Net investment income declined $28.3
million,  to $48.3 million in the third quarter of 2003,  primarily due to lower
average invested general account assets.  This resulted primarily from increased
redemptions and the transfer of assets related to the sale of our universal life
insurance  business.  In addition,  net investment  income  decreased due to the
replacement of high-yield investments with lower yielding,  higher quality fixed
income securities (see Investment Portfolio).

Brokerage and investment  management  income  increased  $7.8 million,  to $24.0
million  in the  third  quarter  of 2003.  Increased  sales  of  non-proprietary
products made through VeraVest, resulted in additional brokerage income of $11.2
million in the third quarter of 2003.  The fees  generated from these sales were
partially  offset by additional  commissions  of $5.7 million paid to registered
representatives. Investment management income declined $1.6 million due to lower
average assets under management.

Policy benefits decreased $148.3 million,  to $60.9 million in the third quarter
of 2003.  At  September  30,  2002,  based on our revised  expectations  for the
long-term  cost of GMDB,  we  recorded  a reserve  increase  of $106.7  million.
Excluding the effect of the reserve  adjustment in 2002,  policy  benefits would
have  decreased  $41.6  million.  This decline is primarily  the result of lower
expenses related to GMDB, the sale of our universal life insurance  business and
lower interest  credited on general  account assets.  Expenses  related to GMDB,
excluding the aforementioned  $106.7 million reserve adjustment,  declined $17.2
million,  from $28.7  million in the quarter  ended  September 30, 2002 to $11.5
million in the quarter ended  September 30, 2003. See also  "Guaranteed  Minimum
Death Benefits" below.

Policy acquisition  expenses  decreased $410.2 million,  to $31.0 million in the
third  quarter of 2003.  In the third quarter of 2002, we recorded five separate
adjustments  totaling  $487.5  million  which  increased DAC  amortization.  See
"Deferred   Acquisition  Costs"  below  for  a  detailed   discussion  of  these
adjustments  to the DAC asset in 2002.  In  addition,  as a result of the $106.7
million GMDB reserve adjustment mentioned above, DAC amortization was reduced by
$67.6 million as of September 30, 2002. These adjustments  during 2002 represent
more than the entire difference from the current quarter.  In fact, absent these
adjustments,  policy  acquisition  expenses would have increased $9.7 million in
the third quarter of 2003 versus the same period in 2002. The primary reason for
this $9.7 million  adjusted  increase in DAC amortization is that we now apply a
higher amortization percentage,  as mandated by our current DAC assumptions,  to
current  gross  profits   generated  by  existing   annuity   accounts.   Higher
amortization percentages have been used since the fourth quarter of 2002.

Brokerage and investment management variable expenses increased $3.5 million, to
$14.4 million in the third quarter of 2003. The increase  primarily reflects the
aforementioned   $5.7  million   increase  in  commissions  paid  to  registered
representatives, partially offset by lower investment management expenses due to
lower average assets under management.

Other operating expenses decreased $21.7 million,  to $61.5 million in the third
quarter of 2003.  The decrease is primarily  due to a $29.8  million  impairment
expense  in the  third  quarter  of  2002  related  to  technology  used  in our
proprietary  variable  annuity and variable  universal  life  business.  Of this
amount,  $29.1 million relates to capitalized  software  development  costs. The
remaining $0.7 million relates to technology  hardware.  In the third quarter of
2003, we recognized  the  aforementioned  $11.0 million  charge related to asset
impairments  resulting from our decision to discontinue  retail sales operations
of VeraVest.  Excluding the asset  impairments of 2003 and 2002, other operating
expenses  would have  decreased  $2.9  million.  This  decrease  reflects  lower
distribution and insurance  operation  expenses, partially offset by acquisition
costs that we had been allowed to defer in 2002, as they related to  proprietary
annuity and insurance  sales.  We no longer offer these  products,  so we are no
longer deferring these types of costs.

                                       32


Nine Months Ended September 30, 2003 Compared to Nine Months Ended September 30,
2002

Allmerica  Financial Services segment income was $15.0 million in the first nine
months of 2003 compared to a loss of $624.3  million in the first nine months of
2002. Income in the first nine months of 2003 includes a charge of $11.0 million
relating to the impairment of assets  resulting from our decision to discontinue
the retail  operations  of  VeraVest.  The loss in the first nine months of 2002
reflects net charges of $698.3 million  resulting from the cumulative  effect of
the significant, persistent decline in equity market values during the two years
and nine months immediately preceding this period,  ratings downgrades,  and our
decision to cease sales of  proprietary  life  insurance  and annuity  products.
Theses charges  included  $629.4 million of additional  amortization  of the DAC
asset,  a change in the  assumptions  related to the long-term  cost of GMDB for
variable  annuity  products  resulting in a reserve  increase of $106.7 million,
partially  offset by a reduction in DAC  amortization of $67.6 million,  and the
recognition  of  impairments of capitalized  technology  costs  associated  with
variable products totaling $29.8 million.

Our  decision  to cease sales of  proprietary  products  and ratings  downgrades
during  2002  resulted in a  substantial  increase  in  redemptions  of variable
annuities,  which was expected.  Annuity redemptions in the first nine months of
2003 were $2.0  billion  compared  to $1.5  billion in the first nine  months of
2002. The increased  redemptions  resulted in additional surrender fees of $26.9
million,  from $27.4  million in the first nine months of 2002, to $54.3 million
in the first nine months of 2003.  However,  the additional  surrender fees were
substantially  offset by additional  DAC  amortization  of  approximately  $24.3
million,  reflecting  our  current  DAC  assumptions,  which  mandate  a  higher
amortization level as a percentage of gross annuity profits.

Other proprietary product fees decreased $76.1 million, to $188.4 million in the
first  nine  months of 2003,  primarily  due to the sale of the  universal  life
insurance  business and to lower average variable annuity asset levels.  Average
variable  annuity asset levels declined  primarily as a result of the cumulative
surrenders during the prior twelve months, as well as the effect of lower equity
market values.  Net investment income declined $66.0 million,  to $154.0 million
in the  first  nine  months of 2003,  primarily  due to lower  average  invested
general account assets.  This resulted primarily from increased  redemptions and
the  transfer  of assets  related to the sale of the  universal  life  insurance
business. In addition, net investment income decreased due to the replacement of
high-yield  investments  with  lower  yielding,   higher  quality  fixed  income
securities (see Investment Portfolio).

Brokerage and investment  management  income  increased $32.9 million,  to $86.6
million in the first nine  months of 2003.  Increased  sales of  non-proprietary
products made through VeraVest resulted in additional  brokerage income of $41.2
million in the first nine months of 2003.  The fees  generated  from these sales
were  partially  offset  by  additional  commissions  of $24.6  million  paid to
registered  representatives.  Investment management income declined $6.8 million
due to lower average assets under management.

Other income  increased  $7.3 million in the first nine months of 2003, to $26.5
million  primarily due to a termination  fee related to one large group variable
universal life insurance client,  increased  revenues generated by our financial
software subsidiary, and higher asset-based distribution fees.

Policy benefits  decreased  $216.9 million,  to $197.2 million in the first nine
months of 2003. At September 30, 2002, based on our revised expectations for the
long-term  cost of GMDB,  we  recorded  a reserve  increase  of $106.7  million.
Excluding the effect of the reserve  adjustments in 2002,  policy benefits would
have decreased $110.2 million.  This decline is primarily the result of the sale
of our universal life  insurance  business,  lower expenses  related to GMDB and
lower interest  credited on general  account assets.  Expenses  related to GMDB,
excluding the aforementioned  $106.7 million reserve adjustment,  declined $30.4
million, from $64.9 million in the first nine months of 2002 to $34.5 million in
the first nine months of 2003.  See also  "Guaranteed  Minimum  Death  Benefits"
below.

Policy acquisition  expenses decreased $494.0 million,  to $115.2 million in the
first nine months of 2003. During the first nine months of 2002, we recorded six
separate  adjustments to DAC amortization  totaling $629.4 million. In addition,
as a result of the $106.7 million GMDB reserve  adjustment  mentioned above, DAC
amortization  was  reduced by $67.6  million as of  September  30,  2002.  These
adjustments  during  2002  represent  more than the entire  difference  from the
current period. In fact, absent these adjustments,  policy acquisition  expenses
would have  increased  $67.8 million in the first nine months of 2003 versus the
same period in 2002. The primary reason for this $67.8 million adjusted increase
in DAC amortization,  is that we now apply a higher amortization percentage,  as
mandated by our current DAC assumptions,  to current gross profits  generated by
existing annuity accounts.  Higher amortization percentages have been used since
the fourth quarter of 2002. In addition,  we had  incremental  DAC  amortization
related to our higher  redemptions,  as described above.  These increases in DAC
amortization were partially offset by three additional items resulting in a $9.2
million net decrease in DAC  amortization  in the first nine months of 2003. See
"Deferred Acquisition Costs" below for a detailed discussion of these additional
items and the adjustments to the DAC asset in 2002.

                                       33


Brokerage and investment  management  variable expenses increased $21.3 million,
to $56.2  million  in the first  nine  months of 2003.  The  increase  primarily
reflects  the  aforementioned  $24.6  million  increase in  commissions  paid to
registered  representatives,  partially  offset by lower  investment  management
expenses due to lower average assets under management.

Other operating expenses decreased $29.3 million, to $160.8 million in the first
nine months of 2003. The decrease is primarily due to a $29.8 million impairment
expense  in the  third  quarter  of  2002  related  to  technology  used  in our
proprietary  variable  annuity and variable  universal  life  business.  Of this
amount,  $29.1 million relates to capitalized  software  development  costs. The
remaining $0.7 million relates to technology  hardware.  In the third quarter of
2003, we recognized  the  aforementioned  $11.0 million  charge related to asset
impairments  resulting  from our decision to  discontinue  retail  operations of
VeraVest.  Excluding  the asset impairments  in 2003 and 2002,  other  operating
expenses  would have  decreased  $10.5  million.  This decrease  reflects  lower
distribution and insurance  operation  expenses, partially offset by acquisition
costs that we had been allowed to defer in 2002, as they related to  proprietary
annuity and insurance  sales.  We no longer offer these  products,  so we are no
longer deferring these types of costs.

Deferred Acquisition Costs

DAC for variable life products and variable  annuities  consists of commissions,
underwriting  costs and other  costs that are  amortized  in  proportion  to the
estimated  total gross profits from such products.  We estimate that these costs
will be earned over the expected life of the  insurance  contracts to which such
costs  relate.  To estimate the  profitability  of our insurance  contracts,  we
establish and apply assumptions  relating to, among other matters,  appreciation
of account  assets,  contract  persistency  and  contract  costs  (such as those
relating to any GMDB  feature and fees  payable to  distributors).  We regularly
evaluate these assumptions to determine whether recent experience or anticipated
trends  merit  adjustments  to  such  assumptions.  For  additional  information
regarding  our  accounting  policy  related  to DAC,  see  "Critical  Accounting
Policies" in our 2002 Annual Report on Form 10-K.

The  aforementioned  $487.5  million of DAC  adjustments in the third quarter of
2002  consisted  of  five  separate  items  while  the  $629.4  million  of  DAC
adjustments in 2002 consisted of six separate items.  First, we anticipated that
our  decision  to cease new sales of  proprietary  life  insurance  and  annuity
products would  unfavorably  affect the  persistency  of then existing  customer
accounts. This resulted in the reduction of our estimate of future gross profits
and $171.1 million of additional DAC  amortization  in both the quarter and nine
months ended September 30, 2002.

Second,  we reduced our estimate of future gross profits  expected from our then
existing  variable  annuity  contracts  and variable  life  insurance  policies,
resulting in additional  amortization  of $65.7 million for the third quarter of
2002 and  $202.8  million  for the first  nine  months of 2002,  reflecting  the
significant and sustained declines in equity market values.

Third, we reviewed and reset our  assumptions  regarding  future  market-related
appreciation   of  separate   account   assets  and  its   application   of  the
reversion-to-the-mean  accounting methodology.  In view of the additional market
declines  in the third  quarter of 2002,  as well as the  reduced  time  horizon
resulting for the revised persistency expectations, we reduced our expected rate
of annual  appreciation  to 8 percent (2 percent  per  quarter),  starting  with
September  30, 2002 asset  levels.  This  reduced  expected  future  profits and
resulted in $43.3 million of  additional  DAC  amortization  for the quarter and
nine months ended September 30, 2002.

Fourth, we changed our estimates of future fees from certain annuity  contracts,
which decreased amortization by $8.5 million for the nine months ended September
30, 2002.

The next DAC adjustment resulted in an increase in our estimate of the long-term
cost of GMDB,  which  increased DAC  amortization by $48.4 million for the third
quarter of 2002 and $61.7 million for the first nine months of 2002.

Finally,  we recognized  additional  amortization of $159.0 million for both the
quarter  and nine  months  ended  September  30,  2002  related to our  Partners
distribution  channel.  After reviewing all assumptions affecting future profits
assumed  in its DAC  methodology,  including  the  effect of the  aforementioned
adjustments,  we  determined  that the  remaining  DAC asset related to Partners
exceeded the present value of total  expected gross profits by $159.0 million as
of September 30, 2002.

During  the first  nine  months of 2003,  we had three  additional  items  which
reduced DAC amortization by a total of $9.2 million.  First,  because the equity
market returns in the first nine months of 2003 exceeded the  assumptions in our
DAC estimation  process, we recognized reduced DAC amortization of $8.2 million.
Our  level of DAC  amortization  continues  to be  sensitive  to  equity  market
returns, since equity market returns affect our estimate of future gross profits
from variable products.  To the extent that the return in any quarter is greater
than the approximately 2 percent assumed in our model,  amortization is reduced,
and vice  versa.  We  believe  each 1 percent  variation  from  expected  market
appreciation will affect DAC amortization and segment income by approximately $1
million.

                                       34


Second,  to facilitate our ongoing  recoverability  testing for the Partners and
Select  distribution   channels,  we  refined  our  methodology  concerning  the
aggregation  of annuity  contracts for the purposes of  estimating  future gross
profits and current  amortization.  This refinement resulted in $19.2 million of
additional amortization in the first nine months of 2003.

Third,  for  all  three  distribution  channels,  we  revised  our  estimate  of
persistency  of  variable  annuity  contracts.  Overall,  we now  expect  better
persistency  than we had  anticipated in September  2002.  This is primarily the
result of the significant decline in redemptions,  from the first quarter to the
third  quarter of 2003.  Although  we had  anticipated  that  redemptions  would
moderate  throughout  the year,  the degree of decline in the second quarter was
greater than expected and caused us to change our persistency expectations. This
change  resulted in a $20.2 million  decrease in DAC  amortization  in the first
nine months of 2003.  Changes in persistency,  including  changes resulting from
our decision to cease retail sales through VeraVest as described previously, may
continue to affect DAC amortization in future periods.

We will continue to evaluate our process for estimating future gross profits and
DAC amortization.  These regular evaluations may result in future adjustments to
DAC amortization for a number of reasons, including permanent impairments to our
DAC asset if our actual experience is worse than our current assumptions.

Guaranteed Minimum Death Benefits

The GMDB feature  provides  annuity  contractholders  with a guarantee  that the
benefit received at death will be no less than a prescribed minimum amount. This
minimum  amount is based on either the net deposits paid into the contract,  the
net deposits  accumulated at a specified  rate, the highest  historical  account
value on a contract anniversary, or more typically the greatest of these values.
If the GMDB is higher than the current  account  value at the time of death,  we
incur a cost equal to the  difference.  As of September 30, 2003, the difference
between  the GMDB and the current  account  value (the "net amount at risk") for
all existing contracts was approximately $3.3 billion, compared to approximately
$3.6 billion at June 30, 2003 and $4.7  billion at March 31, 2003.  The decrease
was the result of an increase in equity  market  values  during the quarter,  as
well as surrenders,  which result in  forfeitures of the GMDB benefit.  For each
one percent  increase or decrease in the S&P 500 Index from  September  30, 2003
levels,   the  net  amount  at  risk  is  estimated  to  decrease  or  increase,
respectively, by approximately $50 million to $70 million.

To estimate the cost of the GMDB feature  with respect to the  profitability  of
the related  insurance  contract,  we establish  and apply  various  assumptions
relating to the  appreciation of related account assets,  mortality and contract
persistency,  among other matters.  We regularly  evaluate these  assumptions to
determine whether recent  experience or anticipated  trends merit adjustments to
such assumptions.  We have a policy of providing  reserves for GMDB based on our
best  estimate of the long-term  cost of GMDB.  These  reserves  differ from the
statutory GMDB reserves disclosed in the section "Statutory Capital of Insurance
Subsidiaries",  which  are  calculated  using  prescribed  statutory  accounting
principles.  The following table provides a reconciliation  of our beginning and
ending reserve for GMDB:




                                                                                     Nine Months
                                                               Quarter Ended            Ended
                                                             ------------------------------------
(In millions)                                                           September 30, 2003
- -------------------------------------------------------------------------------------------------
                                                                               
Reserve for GMDB, beginning of period......................    $    41.4             $    81.2

Provision for GMDB.........................................         11.5                  34.5

        Claims from policyholders..........................        (20.1)                (75.8)
        Claims ceded to reinsurers (1).....................         18.8                  58.4
                                                                ---------             ---------
Claims, net of reinsurance (2).............................         (1.3)                (17.4)
GMDB reinsurance premiums paid (2).........................        (19.6)                (66.3)
                                                                ---------             ---------

Reserve for GMDB, end of period............................    $    32.0             $    32.0
                                                                =========             =========


(1)     Claims ceded to reinsurers exclude those contracts with a date of death prior to December 1,
        2002 and certain other claims.
(2)     We maintain a GMDB mortality reinsurance program with unaffiliated reinsurers covering the
        incidence of mortality on variable annuity policies.  We pay the reinsurers monthly premiums
        based on variable annuity net amount at risk in exchange for reimbursement of the net amount
        at risk portion of qualified cash claims.  We retain the market risk associated with the net
        amount at risk on the variable annuity business.


                                       35


Based on account  values as of September  30, 2003,  the  estimated  annual GMDB
expense would be  approximately  $45 million.  In the near term, cash costs will
likely  exceed  the annual  expense,  thereby  reducing  the  reserve.  Expected
appreciation in asset levels would  gradually  reduce,  and eventually  reverse,
this  difference  over time.  Future  changes in market  levels,  persistency of
existing accounts, mortality and other factors may result in material changes to
GMDB costs and related  expenses.  We cannot provide assurance that the existing
reserve will be  sufficient,  or that our  estimate of  long-term  GMDB costs is
accurate or sufficient.

In 2004,  we will be  adopting  Statement  of  Position  03-1,  "Accounting  and
Reporting  by Insurance  Enterprises  for Certain  Nontraditional  Long-Duration
Contracts and for Separate  Accounts" ("SOP 03-1").  SOP 03-1 provides  guidance
for, among other items,  determining liabilities for GMDB costs. Although we are
currently  assessing  the  effect  that  adoption  of SOP 03-1  will have on our
results of operations, we expect that a substantial increase in the GMDB reserve
will be  required.  The  determination  of the GMDB  reserve  under  SOP 03-1 is
complex and requires various assumptions including, among other items, estimates
of future market returns and expected contract persistency.  Based on the equity
market level as of October 31, 2003,  we currently  estimate  that the impact of
adopting SOP 03-1 could require us to record an  additional  $80 million to $120
million pre-tax charge to earnings.  This reflects  adjustments to both our GMDB
reserve and our DAC asset.  The actual  effect of  adoption  may differ from our
current estimates based on actual market returns, persistency and other matters.


Annuity Account Values and Redemptions

The following table summarizes annuity  redemption  activity for the AFS segment
for the  periods  indicated.  Redemptions  include  both full policy and partial
policy  surrenders,  withdrawals  and death  benefits  (to the  extent  equal to
account value).




                                                           Quarter Ended
                                                           September 30,
                                    --------------------------------------------------------------
                                                2003                           2002
- --------------------------------------------------------------------------------------------------
                                      Account                         Account
(In millions)                        Values (1)  Redemptions (2)    Values (1)   Redemptions (2)
- --------------------------------------------------------------------------------------------------
                                                                       
   Agency                           $   4,303.5    $   218.5       $  5,438.6      $  146.8
   Select                               2,799.0        111.6          3,488.5         138.0
   Partners                             4,381.3        163.5          5,143.9         192.9
                                    --------------------------------------------------------------
      Total                         $  11,483.8    $   493.6       $ 14,071.0      $  477.7
                                    ==============================================================

                                                         Nine Months Ended
                                                           September 30,
                                    --------------------------------------------------------------
                                                2003                           2002
- --------------------------------------------------------------------------------------------------
                                      Account                         Account
(In millions)                        Values (3)  Redemptions (2)    Values (3)   Redemptions (2)
- --------------------------------------------------------------------------------------------------
   Agency                           $   4,623.6    $   908.3       $  5,993.8      $   431.8
   Select                               2,995.3        510.1          3,406.0          437.8
   Partners                             4,507.2        618.1          5,123.3          623.9
                                    --------------------------------------------------------------
      Total                         $  12,126.1    $ 2,036.5       $ 14,523.1      $ 1,493.5
                                    ==============================================================


(1)      Account values at September 30 reflect market values as of July 1 of the year indicated.
(2)      Redemptions reflect activity for the period indicated.
(3)      Account values at September 30 reflect market values as of January 1 of the year indicated.



Redemptions  in the third  quarter and first nine months of 2003 are higher than
those in the third  quarter  and first nine months of 2002.  Ratings  downgrades
during 2002 and our  decision,  in the third  quarter of 2002, to cease sales of
proprietary  products have resulted in a higher level of redemptions than we had
previously experienced. An increase in redemptions was expected. In addition, we
expect an increase in  redemptions  in the former Agency  channel as a result of
our decision to cease retail sales through  VeraVest and terminate the contracts
of the registered  representatives  who  constituted  the former Agency channel.
Nevertheless,  we believe  that our  current,  overall DAC  assumptions  include
reasonable  redemption  levels.   However,  we  cannot  provide  assurance  that
redemptions will not ultimately  differ from our assumptions,  and therefore DAC
amortization may be affected in future periods.


                                       36


Asset Management

The  following  table  summarizes  the  results  of  operations  for  the  Asset
Management segment for the periods indicated.



                                                                 Quarter Ended                   Nine Months Ended
                                                                 September 30,                     September 30,
                                                        ---------------------------------------------------------------
(In millions)                                                 2003           2002             2003             2002
- -----------------------------------------------------------------------------------------------------------------------
                                                                                                
Interest margins on GICs:
  Net investment income.............................     $    17.1        $    24.4        $    55.1        $    75.8
  Interest credited.................................         (14.0)           (21.9)           (49.9)           (68.1)
                                                          ---------        ---------        ---------        ---------
Net interest margin.................................           3.1              2.5              5.2              7.7
                                                          ---------        ---------        ---------        ---------

Premium financing business:
  Fees..............................................           3.9              4.1             10.6             10.0
  Operating expenses................................          (2.8)            (2.9)            (8.9)            (6.7)
                                                          ---------        ---------        ---------        ---------
Net premium financing income........................           1.1              1.2              1.7              3.3
                                                          ---------        ---------        ---------        ---------

Fees and other income:
  External..........................................           1.1              2.1              5.4              6.1
  Internal..........................................           1.7              1.6              3.9              4.6

Other operating expenses............................          (1.8)            (1.7)            (6.0)            (5.8)
                                                          ---------        ---------        ---------        ---------
Segment income......................................     $     5.2        $     5.7        $    10.2        $    15.9
                                                          =========        =========        =========        =========

Average GIC deposits outstanding....................     $ 1,333.7        $ 2,119.7        $ 1,356.0        $ 2,286.0
                                                          =========        =========        =========        =========
Outstanding GIC deposits, end of period.............     $ 1,371.5        $ 2,159.4        $ 1,371.5        $ 2,159.4
                                                          =========        =========        =========        =========


Quarter Ended September 30, 2003 Compared to Quarter Ended September 30, 2002

Asset Management segment income decreased $0.5 million, or 8.8%, to $5.2 million
during the third quarter of 2003.  Earnings in the third quarter of 2003 include
a $2.9 million  benefit related to favorable  fluctuations  in foreign  currency
exchange rates. Excluding the effect of this benefit,  segment income would have
decreased  $3.4 million,  or 59.6%,  primarily due to lower average GIC deposits
outstanding  and the  effect of  replacing  high  yield-investments  with  lower
yielding,  higher quality fixed income  securities.  In addition,  earnings from
external client asset management  business  decreased $0.7 million primarily due
to reduced  average  assets  under  management  following  the loss of one large
institutional client.

Ratings  downgrades  during 2002  resulted in the  termination  of all remaining
short-term funding agreements,  and ultimately,  we ceased selling new long-term
funding  agreements.  Furthermore,  we retired some of our funding agreements at
discounts  during the nine  months  ended  September  30, 2003 and in the fourth
quarter of 2002.  Although  these  retirements  resulted in gains for us, income
from the GIC product line will be unfavorably  affected in future periods due to
the declining  balance of outstanding  GIC deposits and lower  interest  spreads
from the remaining GICs resulting from investments in lower yielding securities.
Excluding  foreign  currency  fluctuations,  we expect that net interest margins
from  GICs will  be break even or  modestly  negative  in  future  quarters.  In
addition,  we expect the lower income from our external client asset  management
business to continue.

We use  derivative  instruments  to  hedge  our GIC  portfolio  (see  Derivative
Instruments). For floating rate GIC liabilities that are matched with fixed rate
securities,  we manage the interest rate risk by hedging with interest rate swap
contracts designed to pay fixed and receive floating interest. In addition, some
funding agreements are denominated in foreign currencies. To mitigate the effect
of changes in  currency  exchange  rates,  we hedge this risk by  entering  into
foreign  exchange  swap,  futures  and  options  contracts,  as well as compound
foreign  currency/interest rate swap contracts to hedge our net foreign currency
exposure.  These hedges resulted in an $1.4 million  reduction in net investment
income  during  the  third  quarter  of 2003,  as  compared  to an $8.6  million
reduction in net  investment  income  during the same period of 2002,  offset by
similar  reductions in GIC interest credited during both periods.  The decreased
effect of derivative  instruments  was due to a decrease in average  outstanding
GIC deposits and the associated hedges. In addition,  these hedges resulted in a
$0.4 million increase in other income in the  Consolidated  Statements of Income
during the third quarter of 2003,  resulting  from exposure to foreign  currency
fluctuations  due to the  termination of swap contracts in the fourth quarter of
2002, which were replaced with alternative derivatives.  Although we believe our
exposure  to  foreign   currency   exchange  rate   fluctuations   is  currently
economically  hedged,  we cannot  provide  assurance that we will not experience
losses from ineffective hedges in the future. Also, the foreign currency futures
used to hedge certain  yen-denominated  liabilities and cash flows will continue
to generate earnings volatility, as in the current quarter.


                                       37


Nine Months Ended September 30, 2003 Compared to Nine Months Ended September 30,
2002

Asset  Management  segment  income  decreased $5.7 million,  or 35.8%,  to $10.2
million during the nine months ended  September 30, 2003.  Earnings in the first
nine  months  of 2003  include an $1.4  million  benefit  related  to  favorable
fluctuations in foreign  currency  exchange rates.  Excluding the effect of this
benefit,  segment income would have decreased $7.1 million, or 44.7%,  primarily
due to lower  average  GIC  deposits  outstanding  and the  effect of  replacing
high-yield  investments  with  lower  yielding,   higher  quality  fixed  income
securities.  In addition,  net premium  financing income decreased $1.6 million,
primarily due to higher interest costs,  and earnings from external client asset
management business decreased $1.5 million,  primarily due to the aforementioned
reduction in average assets under  management and to higher expenses  related to
managing external clients.

As noted above,  we use  derivative  instruments to hedge our GIC portfolio (see
Derivative  Instruments).  These hedges resulted in a $4.4 million  reduction in
net  investment  income  during the first nine months of 2003,  as compared to a
$34.7 million reduction in net investment income during the same period of 2002,
offset by similar  reductions in GIC interest credited during both periods.  The
decreased  effect of  derivative  instruments  was due to a decrease  in average
outstanding GIC deposits and the associated  hedges.  In addition,  these hedges
resulted  in a $6.4  million  reduction  in  other  income  in the  Consolidated
Statements  of Income  during  the first  nine  months of 2003,  resulting  from
exposure  to  foreign  currency  fluctuations  due to the  termination  of  swap
contracts in the fourth  quarter of 2002,  which were replaced with  alternative
derivatives.

Corporate

The  following  table  summarizes  the results of  operations  for the Corporate
segment for the periods indicated.



                                                                 (Unaudited)                      (Unaudited)
                                                                Quarter Ended                  Nine Months Ended
                                                                September 30,                    September 30,
                                                        -------------------------------------------------------------
(In millions)                                               2003             2002           2003            2002
- ---------------------------------------------------------------------------------------------------------------------
                                                                                           
Segment  revenues
  Net investment income..............................  $      0.4      $      1.1      $      1.4      $      4.3

  Interest expense...................................        10.0            10.0            29.9            29.9
  Other operating expenses...........................        14.3            14.8            43.3            42.0
                                                        ----------      ----------      ----------      ----------

Segment loss.........................................  $    (23.9)     $    (23.7)     $    (71.8)     $    (67.6)
                                                        ==========      ==========      ==========      ==========



Quarter Ended September 30, 2003 Compared to Quarter Ended September 30, 2002

Segment loss  increased  $0.2  million,  or 0.8%,  to $23.9 million in the third
quarter of 2003, principally due to lower net investment income partially offset
by lower corporate  overhead costs. Net investment income decreased  principally
due to lower average invested assets.

Interest  expense for both periods  relates to the interest  paid on our Capital
Securities  and Senior  Debentures.  Prior to the adoption of Statement No. 150,
interest  expense on our Capital  Securities was reflected as minority  interest
(see Description of Operating Segments).

Nine Months Ended September 30, 2003 Compared to Nine Months Ended September 30,
2002

Segment loss increased $4.2 million, or 6.2%, to $71.8 million in the first nine
months of 2003,  principally  due to lower net  investment  income and decreased
state  income tax credits  recognized  by the holding  company.  Net  investment
income decreased due to lower average invested assets.

Interest  expense for both periods  relates to the interest  paid on our Capital
Securities and Senior Debentures.


                                       38



Investment Portfolio

We held general  account  investment  assets  diversified  across  several asset
classes, as follows:



                                                         September 30, 2003                December 31, 2002
                                                 -----------------------------------------------------------------
                                                                    % of Total                        % of Total
                                                     Carrying         Carrying         Carrying         Carrying
(Dollars in millions)                                  Value            Value            Value            Value
- ------------------------------------------------------------------------------------------------------------------
                                                                                               
Fixed maturities (1)..........................    $   7,688.0            89.3%      $   8,003.1            87.1%
Equity securities (1).........................            8.7             0.1              52.8             0.6
Mortgages.....................................          221.8             2.6             259.8             2.8
Policy loans (1)..............................          272.1             3.2             361.4             3.9
Cash and cash equivalents (1).................          326.1             3.8             389.8             4.2
Other long-term investments...................           88.9             1.0             129.7             1.4
                                                   -----------      ----------       -----------      ----------
  Total.......................................    $   8,605.6           100.0%      $   9,196.6           100.0%
                                                   ===========      ==========       ===========      ==========

(1) We carry these investments at fair value.


Total  investment  assets  decreased  $591.0  million,  or 6.4%, to $8.6 billion
during the first nine  months of 2003,  primarily  as a result of a decrease  in
fixed  maturities of $315.1  million,  of policy loans of $89.3 million and cash
and cash equivalents of $63.7 million.  These decreases  resulted primarily from
the sale of our universal life insurance  business and annuity  redemptions from
the general account in the AFS segment. In addition,  fixed maturities decreased
in the Asset  Management  segment  due to the  retirement  of certain  long-term
funding agreements.

Our  fixed  maturity  portfolio  is  comprised  primarily  of  investment  grade
corporate  securities,  tax-exempt issues of state and local  governments,  U.S.
government  and  agency  securities  and other  issues.  Based on ratings by the
National  Association  of Insurance  Commissioners  ("NAIC"),  investment  grade
securities  comprised 94.2% at September 30, 2003 and 90.5% at December 31, 2002
of our total fixed maturity portfolio.

The following table provides  information  about the credit quality of our fixed
maturities at September 30, 2003 and December 31, 2002:



(In millions)                                          September 30, 2003               December 31, 2002
- -----------------------------------------------------------------------------------------------------------------
                          Rating Agency            Amortized        Carrying        Amortized        Carrying
NAIC Designation      Equivalent Designation          Cost            Value            Cost            Value
- -----------------------------------------------------------------------------------------------------------------
                                                                                   
         1                Aaa/Aa/A                $   4,652.7     $   4,860.1     $   4,818.3     $   5,061.4
         2                Baa                         2,252.9         2,381.5         2,076.8         2,180.5
         3                Ba                            223.1           229.4           443.4           410.6
         4                B                             123.9           128.5           225.8           212.6
         5                Caa and lower                  56.0            67.8           119.2           110.5
         6                In or near default             17.9            20.7            32.4            27.5
                                                   -----------     -----------     -----------     -----------
Total fixed maturities                            $   7,326.5     $   7,688.0     $   7,715.9     $   8,003.1
                                                   ===========     ===========     ===========     ===========



Although we expect to invest new funds primarily in cash,  cash  equivalents and
investment grade fixed maturities, we may invest a portion of new funds in below
investment  grade fixed  maturities or equity  securities.  The average yield on
fixed  maturities was 6.1% for the nine months ended September 30, 2003 and 6.8%
for the same  period of 2002.  This  decline  reflects  lower  prevailing  fixed
maturity  investment  rates since the first nine months of 2002 and an increased
emphasis on higher credit  quality  bonds.  We expect that the lower  prevailing
fixed  maturity   investment  rates  reflected  in  the  current  interest  rate
environment will continue to negatively affect our investment yield.

At September 30, 2003,  $299.1 million of our fixed  maturities were invested in
traditional  private  placement  securities,  as compared  to $423.1  million at
December 31, 2002. Fair values of traditional  private placement  securities are
determined  by either a third party broker or by  internally  developed  pricing
models, including the use of discounted cash flow analyses.

We  recognized   $52.9  million  of  realized  losses  on   other-than-temporary
impairments  of  fixed  maturities   during  the  first  nine  months  of  2003,
principally resulting from our exposure to below investment grade securities, as
compared to $104.8  million  for the same  period of 2002.  Other-than-temporary
impairments of fixed maturities for the first nine months of 2003 included $18.8
million related to the  airline/transportation  sector, $10.4 million related to
securitized investments, $8.5 million related to the


                                       39

industrial  sector,  $7.1 million  related to finance  sector,  and $4.7 million
related to the consumer non-cyclical sector. Other-than-temporary impairments of
fixed  maturities  for the first  nine  months of 2002  included  $52.2  million
related to the  communication  sector,  $15.3  million  related  to  securitized
investments,  $11.6 million related to the  airline/transportation  sector, $9.9
million  related to the consumer  cyclical  sector,  $5.6 million related to the
industrial sector,  $4.8 million related to utilities,  and $3.9 million related
to the finance sector.

In our determination of  other-than-temporary  impairments,  we consider several
factors and circumstances  including the issuer's overall  financial  condition,
the issuer's  credit and  financial  strength  ratings,  the issuer's  financial
performance,  including earnings trends, dividend payments, and asset quality, a
weakening of the general market  conditions in the industry or geographic region
in which the issuer  operates,  a prolonged period in which the fair value of an
issuer's  securities  remains below our cost, and with respect to fixed maturity
investments,  any factors that might raise doubt about the  issuer's  ability to
pay all amounts due according to the  contractual  terms. We apply these factors
to all securities.  Other-than-temporary  impairments are recorded as a realized
loss, which serves to reduce net income and earnings per share. Temporary losses
are recorded as unrealized  losses,  which do not affect net income and earnings
per share but reduce other  comprehensive  income.  We cannot provide  assurance
that the  other-than-temporary  impairments will,  in-fact, be adequate to cover
future losses or that we will not have substantial additional impairments in the
future.

The following table provides  information  about our fixed maturities and equity
securities  at  September  30,  2003  and  December  31,  2002  that  have  been
continuously in an unrealized loss position:



                                                        September 30, 2003                  December 31, 2002
                                                 -----------------------------------------------------------------
                                                       Gross                             Gross
                                                    Unrealized           Fair         Unrealized         Fair
(In millions)                                         Losses            Value           Losses           Value
- ------------------------------------------------------------------------------------------------------------------
                                                                                         
Investment grade fixed maturities:
  0-6 months...................................   $      19.8      $     822.6      $      13.4      $     287.2
  7-12 months..................................           0.1             23.7              1.1             28.5
  Greater than 12 months.......................           7.8             94.1             17.4            160.9
                                                   -----------      -----------      -----------      -----------
Total investment grade fixed maturities........          27.7            940.4             31.9            476.6

Below investment grade fixed maturities:
  0-6 months...................................           1.8             41.1             15.9            120.4
  7-12 months..................................           4.5             20.5             17.4            139.1
  Greater than 12 months.......................           8.1             29.9             41.1            156.1
                                                   -----------      -----------      -----------      -----------
Total below investment grade fixed maturities..          14.4             91.5             74.4            415.6
Equity securities..............................           0.2              1.2              0.4              1.1
                                                   -----------      -----------      -----------      -----------
Total fixed maturities and equity securities...   $      42.3      $   1,033.1      $     106.7      $     893.3
                                                   ===========      ===========      ===========      ===========



At September  30, 2003,  we had $42.3  million of gross  unrealized  losses,  as
compared to $106.7 million at December 31, 2002, on fixed  maturities and equity
securities.  Approximately  $5.6  million  of the  gross  unrealized  losses  at
September 30, 2003 relate to investment grade fixed maturity  obligations of the
U.S.  Treasury,  U.S.  government  and agency  securities,  states and political
subdivisions,  compared to $1.8 million at December 31, 2002. At both  September
30,  2003 and  December  31,  2002,  substantially  all below  investment  grade
securities with an unrealized loss had been rated by the NAIC, Standard & Poor's
or Moody's.

We view the gross unrealized losses of fixed maturities and equity securities as
being  temporary as it is our assessment  that these  securities will recover in
the  near-term.  Furthermore,  as of September  30, 2003,  we had the intent and
ability to retain such  investments for a period of time sufficient to allow for
this  anticipated  recovery in fair value.  The risks inherent in our assessment
methodology include the risk that,  subsequent to the balance sheet date, market
factors may differ from our  expectations;  we may decide to subsequently sell a
security for unforeseen  business needs; or changes in the credit  assessment or
equity  characteristics  from our original  assessment  may lead us to determine
that a sale at the current value would maximize recovery on such investments. To
the extent that there are such adverse  changes,  the unrealized loss would then
be realized and we would record a charge to earnings.

                                       40


The following table sets forth gross  unrealized  losses for fixed maturities by
maturity  period,  and equity  securities at September 30, 2003 and December 31,
2002. Actual maturities may differ from contractual maturities because borrowers
may have  the  right  to call or  prepay  obligations  with or  without  call or
prepayment  penalties,  or we may have the right to put or sell the  obligations
back to the issuers.  Mortgage  backed  securities  are included in the category
representing their ultimate maturity.





                                                                  September 30,      December 31,
(In millions)                                                         2003              2002
- --------------------------------------------------------------------------------------------------
                                                                            
  Due in one year or less.................................      $       2.9       $       3.2
  Due after one year through five years...................              4.0              39.8
  Due after five years through ten years..................             18.0              36.7
  Due after ten years.....................................             17.2              26.6
                                                                 -----------       ----------
Total fixed maturities....................................             42.1             106.3
Equity securities.........................................              0.2               0.4
                                                                 -----------       -----------
Total fixed maturities and equity securities..............      $      42.3       $     106.7
                                                                 ===========       ===========


We had fixed  maturity  securities  with a  carrying  value of $28.3  million on
non-accrual  status at  September  30,  2003,  as compared  to $39.9  million at
December 31, 2002. The effect of non-accruals,  compared with amounts that would
have  been  recognized  in  accordance  with the  original  terms  of the  fixed
maturities,  was a reduction  in net  investment  income of $7.2 million for the
nine months  ended  September  30,  2003,  as  compared to a reduction  of $13.8
million  for the same  period of 2002.  We  expect  that  defaults  in the fixed
maturities portfolio may continue to negatively affect investment income.

Derivative Instruments

We enter into foreign currency swap, futures and options  contracts,  as well as
compound  foreign  currency/interest  rate  swap  contracts,  to  hedge  foreign
currency and interest rate exposure on specific funding  agreement  liabilities.
We also  entered  into various  types of interest  rate swap  contracts to hedge
exposure to  interest  rate  fluctuations  on floating  rate  funding  agreement
liabilities that were matched with fixed rate securities.  Finally, from time to
time we have entered into other swap contracts for investment purposes.

We recognized  $0.6 million of net realized  losses on derivatives for the third
quarter of 2003,  as  compared  to $1.2  million of gains for the same period of
2002. Similarly,  we recognized $4.8 million of losses for the nine months ended
September  30, 2003,  as compared to $33.2 million of losses for the same period
of 2002.  The  realized  losses  during  the third  quarter of 2003 and the nine
months ended  September  30, 2003,  were  primarily  due to the  termination  of
derivative  instruments  used to hedge  funding  agreements,  in response to the
retirement of certain  long-term funding  agreements at discounts.  The realized
gains during the third quarter of 2002 were due to  fluctuations in the value of
derivatives entered into for investment  purposes,  which were no longer held as
of  September  30,  2002.  The  realized  losses  during the nine  months  ended
September  30,  2002,  were  primarily  due to  the  termination  of  derivative
instruments used to hedge funding  agreements,  during a declining interest rate
environment, in response to short-term funding agreement withdrawals.

During the nine months ended September 30, 2002, we  reclassified  $30.7 million
of losses that were  previously  recognized as ineffective  hedges in the fourth
quarter  of  2001,  to  realized   investment  losses  from  (gains)  losses  on
derivatives   instruments  in  the  Consolidated  Statements  of  Income.  These
reclassifications, which occurred during the first quarter and second quarter of
2002, were due to the termination of interest rate swap contracts.

We manage the risk of cash flow variability on floating rate funding  agreements
that are matched with fixed rate securities,  by hedging with interest rate swap
contracts  designed to pay fixed and receive  floating  interest.  In accordance
with the  provisions  of Statement of Financial  Accounting  Standards  No. 133,
"Accounting for Derivative and Hedging Activities",  which we adopted on January
1, 2001,  the swap contracts  were  considered  cash flow hedges of the interest
rate risk  associated  with the  floating  rate  funding  agreements,  including
funding  agreements  with put features  allowing the  policyholder to cancel the
contract prior to maturity.  We no longer have outstanding floating rate funding
agreements  with put  features.  In addition,  we no longer  offer  long-term or
short-term funding agreements.

                                       41


Income Taxes

We file a consolidated United States federal income tax return that includes AFC
and its domestic subsidiaries (including non-insurance operations). We segregate
the entities included within the consolidated group into either a life insurance
or a non-life  insurance company subgroup.  The consolidation of these subgroups
is subject to statutory  restrictions on the percentage of eligible non-life tax
losses that can be applied to offset life company taxable income.


Quarter Ended September 30, 2003 Compared to Quarter Ended September 30, 2002

The provision for federal income taxes before  minority  interest and the effect
of a change in  accounting  principle  was a benefit of $7.5 million  during the
third  quarter of 2003 compared to a benefit of $181.7  million  during the same
period in 2002. These benefits resulted in a consolidated  effective federal tax
benefit rate of 192.3% of pre-tax  income for the quarter  ended  September  30,
2003, compared to a consolidated  effective federal tax benefit rate of 37.0% of
pre-tax losses for the quarter ended September 30, 2002. The tax benefit in 2003
reflects a decrease  in expected  underwriting  income  relative to  anticipated
dividends  received  deduction  associated with our variable  products and other
permanent  differences.  The  large  benefit  in 2002 was  primarily  due to the
significant  loss  recognized  by the AFS segment.  It is our policy to estimate
taxes for interim  periods based on estimated  annual  effective tax rates which
are derived, in part, from expected annual pre-tax income.  However, the federal
income tax benefit for 2002 was computed  based on the first nine months of 2002
as a discrete  period due to the  uncertainty  regarding our ability to reliably
estimate  pre-tax  income  for the  remainder  of the  year.  We were  unable to
reliably  estimate pre-tax income for the remainder of 2002,  principally due to
the impact of the equity market on us.

Nine Months Ended September 30, 2003 Compared to Nine Months Ended September 30,
2002

The provision for federal income taxes before  minority  interest and the effect
of a change in accounting  principle was a benefit of $1.8 million and a benefit
of $233.8 million  during the first nine months of 2003 and 2002,  respectively.
These benefits resulted in a consolidated  effective federal tax benefit rate of
2.5% of pre-tax income for the nine months ended  September 30, 2003 compared to
a  consolidated  effective  federal  income tax benefit rate of 43.4% of pre-tax
losses for the nine months ended  September  30,  2002.  The tax benefit in 2003
reflects a decrease  in expected  underwriting  income  relative to  anticipated
dividends  received  deduction  associated with our variable  products and other
permanent  differences.  The  large  benefit  in 2002 was  primarily  due to the
significant  loss  recognized  by the AFS segment,  as well as an $11.6  million
favorable  settlement  of certain  federal  income tax  returns  related to 1977
through 1981.

                                       42


Statutory Capital of Insurance Subsidiaries

The NAIC prescribes an annual calculation  regarding risk based capital ("RBC").
RBC is a method of measuring the minimum  amount of capital  appropriate  for an
insurance company to support its overall business operations in consideration of
its size and risk profile.  The RBC ratio for regulatory  purposes is calculated
as total adjusted capital divided by required risk based capital. Total adjusted
capital for life  insurance  companies is defined as capital and  surplus,  plus
asset valuation reserve,  plus 50% of dividends  apportioned for payment.  Total
adjusted capital for property and casualty companies is capital and surplus. The
Company  Action  Level is the first  level at which  regulatory  involvement  is
specified  based  upon the level of  capital.  Regulators  may take  action  for
reasons other than triggering various RBC action levels.

RBC ratios for  regulatory  purposes,  as described  above,  are  expressed as a
percentage of the capital required to be above the Authorized Control Level (the
"Regulatory  Scale");  however,  in the insurance industry RBC ratios are widely
expressed as a percentage  of the Company  Action Level  (without  regard to the
application  of the negative  trend test).  Set forth below are  statutory  GMDB
reserves,  Total  Adjusted  Capital  and  RBC  ratios  for  our  life  insurance
subsidiaries and for Hanover, as applicable, as of September 30, 2003, expressed
both on the Industry Scale (Total Adjusted Capital divided by the Company Action
Level) and  Regulatory  Scale  (Total  Adjusted  Capital  divided by  Authorized
Control Level):



                            Statutory GMDB
                             Reserves (3)
                       ------------------------
                                                    Total       Company    Authorized    RBC Ratio     RBC Ratio
(In millions, except    Gross of      Net of      Adjusted      Action       Control      Industry    Regulatory
ratios)                Reinsurance  Reinsurance    Capital       Level        Level        Scale         Scale
- -----------------------------------------------------------------------------------------------------------------
                                                                                    
  AFLIAC (1)..........   $208.3       $149.8       $547.2       $156.6        $78.3        349%          699%
  FAFLIC..............      5.2          3.8        207.3         83.8         41.9        247%          495%
  Hanover (2).........      -            -          915.1        386.9        193.5        237%          473%

(1)      AFLIAC's Total Adjusted Capital includes $207.3 million related to its subsidiary, FAFLIC.
(2)      Hanover's Total Adjusted Capital includes $493.8 million related to its subsidiary, Citizens.
(3)      AFLIAC statutory GMDB reserve balances exclude those reserves held by its subsidiary, FAFLIC.


The RBC ratio of our lead life insurance company,  AFLIAC,  continued to improve
during 2003.  This  improvement  reflects lower required risk based capital as a
result of sales of high  yield  securities  and lower  required  statutory  GMDB
reserves  primarily  as a  result  of  improvements  in the  equity  market  and
surrender activity.


Liquidity and Capital Resources

Net cash used for operating  activities was $157.9 million during the first nine
months of 2003 versus cash  provided  of $740.7  million  during the same period
last year.  During the first nine  months of 2003,  cash was used as a result of
continued increased redemptions in AFS resulting from the ratings downgrades and
our decision to cease new sales of our life insurance and annuity  products.  In
addition,  as noted below,  included with the assets  transferred as a result of
the sale of our universal life insurance business was approximately $100 million
of cash.  Additionally,  we contributed  $23.0 million to our qualified  pension
plan and there was a modest  increase in cash used for the payment of losses and
LAE in our property and casualty business.  These payments were partially offset
by cash receipts in the Property and Casualty segment related to funds held with
a third party reinsurer,  which subsequently were disbursed to a successor third
party  reinsurer,  as well as a slight increase in property and casualty premium
collections.

Net cash provided by investing  activities  was $246.3  million during the first
nine  months of 2003,  compared  to $663.2  million for the same period of 2002.
During 2003, net sales of fixed maturities and equity  securities  resulted from
increased surrenders in the AFS segment.  Additionally,  net receipts related to
margin  deposits  on futures  contracts  resulted  from  foreign  currency  rate
fluctuations in the Asset Management  segment.  Also, we received additional net
payments on mortgage  loan  investments  as we continue to run off our  existing
portfolio.  In 2002,  net  sales  of  fixed  maturities  resulted  from  funding
agreement withdrawals.

Net cash used in financing  activities  was $152.1 million during the first nine
months of 2003,  compared  to net cash used in  financing  activities  of $801.8
million for the same period of 2002. The $649.7 million decrease in cash used in
2003  is  primarily  due to  $597.4  million  of  lower  net  funding  agreement
withdrawals,  including  withdrawals from trust instruments supported by funding
obligations,  as well as the  extinguishment  of our short-term  debt obligation
totaling $83.3 million.

Additionally, during the first nine months of 2003, we transferred approximately
$450 million of  investment  assets and $100 million of cash to settle  payables
related to the sale of our universal life insurance business.

                                       43


At September 30, 2003, AFC, as a holding company, held $42.1 million of cash and
investments.  We  believe  our  holding  company  has the  ability  to meet  its
obligations through the remainder of 2003,  consisting  primarily of interest on
the senior debentures of approximately  $5.0 million,  net of taxes. AFC did not
receive any  dividends  from its  insurance  subsidiaries  during the first nine
months of 2003.  Approximately  $83 million is  currently  available to dividend
from our  property  and  casualty  companies  without  prior  approval  from the
Insurance  Commissioners  in the states of  domicile.  Subsequent  to the senior
debenture  interest  payment in the fourth quarter of 2003, the holding  company
will hold approximately $37 million of cash and investments. Pre-tax obligations
in 2004 are  expected  to be  consistent  with  those  in 2003  and  will  total
approximately $40 million.  We receive tax benefits of approximately $14 million
related to these obligations.  In addition,  the holding company may be required
to settle certain federal income tax liabilities of up to $15 million.  In 2002,
we suspended payment of our annual common stock dividend.

We expect to continue to generate sufficient positive operating cash to meet all
short-term and long-term cash requirements.  Our insurance subsidiaries maintain
a high degree of liquidity  within their  respective  investment  portfolios  in
fixed  maturity  investments,   common  stock  and  short-term  investments.  In
addition,  we had no commercial paper borrowings as of September 30, 2003 and we
do not anticipate  utilizing  commercial paper in 2003.  Ratings downgrades have
adversely  affected  the cost and  availability  of  additional  debt and equity
financing  and will  continue to do so in the future  should  ratings  remain at
current levels or decrease further (see Rating Agency Actions).

Contingencies

In November 2003,  VeraVest,  along with  approximately 450 other  broker/dealer
firms,  was directed by the National  Association  of Securities  Dealers,  Inc.
("NASD"),  to advise each of its  customers  who  purchased  Class A mutual fund
shares  through  VeraVest from January 1, 1999 through  November 3, 2003 that an
NASD  industry-wide  survey  indicated that customers did not uniformly  receive
eligible breakpoint discounts and that as a result, the customer may be entitled
to a refund.  We intend to comply and pay any refunds  which may be due. At this
time we are unable to estimate the amount of any such refunds. Although they are
not expected to be material to our financial position,  the refunds could have a
material effect on our results of operations for a particular quarter.


On July 24, 2002, an action captioned  "American National Bank and Trust Company
of Chicago,  as Trustee  f/b/o  Emerald  Investments  Limited  Partnership,  and
Emerald  Investments  Limited  Partnership v. Allmerica Financial Life Insurance
and Annuity  Company" was commenced in the United States  District Court for the
Northern District of Illinois,  Eastern Division.  In 1999, plaintiffs purchased
two  variable  annuity  contracts  with initial  premiums of $2.5 million  each.
Plaintiffs,   who  AFLIAC  identified  as  engaging  in  frequent  transfers  of
significant sums between  sub-accounts that in its opinion  constituted  "market
timing",  were subject to restrictions  upon such trading that AFLIAC imposed in
2001. Plaintiffs allege that such restrictions  constitute a breach of the terms
of the annuity  contracts and seek unspecified  damages,  including lost profits
and prejudgment interest. Plaintiffs have filed a motion for summary judgment as
to liability,  which AFLIAC has opposed. AFLIAC has filed a counterclaim against
plaintiffs  alleging  breach  of the duty of good  faith  and fair  dealing.  No
discovery  on  these  matters  has  ensued  to date  and it is too  early in the
proceedings  for us to assess  our  likelihood  of  prevailing  or the amount of
potential  damages if we should  ultimately be  unsuccessful  in defending  this
lawsuit.  The outcome is not expected to be material to our financial  position,
although  it could have a material  effect on our  results of  operations  for a
particular quarter.

We have been named a defendant in various other legal proceedings arising in the
normal course of business and are involved, from time to time, in investigations
and  proceedings  by  governmental  and  self-regulatory  agencies.   Additional
information on other litigation and claims may be found in Note 11, "Commitments
and  Contingencies" of the Notes to our Financial  Statements of this Form 10-Q.
In our opinion,  based on the advice of legal counsel,  the ultimate resolutions
of such proceedings  will not have a material effect on our financial  position,
although they could have a material  effect on our results of  operations  for a
particular quarter.


                                       44


Insurance Ratings

Insurance  companies  are rated by rating  agencies  to  provide  both  industry
participants  and  insurance   consumers   information  on  specific   insurance
companies.  Higher  ratings  generally  indicate  the rating  agencies'  opinion
regarding financial stability and a stronger ability to pay claims.

We believe that strong  ratings are important  factors in marketing our products
to our agents and customers,  since rating  information is broadly  disseminated
and generally used throughout the industry. Insurance company financial strength
ratings  are  assigned  to an insurer  based upon  factors  deemed by the rating
agencies to be relevant to policyholders  and are not directed toward protection
of  investors.   Such  ratings  are  neither  a  rating  of  securities   nor  a
recommendation to buy, hold or sell any security.

In August 2003,  Standard & Poor's rating service  reaffirmed our life companies
financial  strength  ratings  of B+  (weak),  our  Senior  Debt  ratings  of BB-
(marginal),  our Capital Securities ratings of B- (weak) and our short-term debt
ratings of B  (vulnerable)  and  revised  the  outlook of these  ratings  from a
negative  outlook  to  a  positive  outlook.  In  addition,  Standard  &  Poor's
reaffirmed our property and casualty  companies  financial  strength  ratings of
BBB+ (good) and revised the outlook on this rating from a negative  outlook to a
stable  outlook.  As of October 15, 2003,  Standard & Poor's no longer  provides
ratings for our short-term debt.

During July 2003,  Moody's  Investors  Service  upgraded its financial  strength
ratings  of  our  life  insurance  companies  from  Ba2  (questionable)  to  Ba1
(questionable), our senior debt rating from B1 (poor) to Ba3 (questionable), and
our  Capital  Securities  ratings  from B3 (poor)  to B2  (poor).  Moody's  also
confirmed the financial strength ratings of our property and casualty companies,
at Baa2 (adequate), and assigned all of our ratings a stable outlook.

During April 2003,  A.M. Best rating  service  upgraded its  financial  strength
ratings of our life insurance  companies  from C++  (marginal) to B- (fair).  In
addition,  A.M.  Best  downgraded  our senior debt rating from bb+ to bb and our
Capital Securities rating from bb- to b+.

The decrease in our property and casualty  ratings,  in particular the A.M. Best
rating,  could continue to negatively  affect growth,  and ultimately  earnings,
primarily in our commercial  lines business.  In addition,  we could  experience
lower persistency of our current commercial lines policies.  We believe that the
longer the ratings remain at the current  level,  the greater the adverse effect
these lower  ratings will have on the results of  operations of our property and
casualty  business.  There can be no  assurance  that these  downgrades,  or any
further  downgrades that may occur,  will not have a material  adverse effect on
our results of operations and financial position.


Recent Developments

Effective August 28, 2003,  Frederick H. Eppinger,  Jr. was elected as President
and Chief Executive Officer and director of Allmerica Financial Corporation.  We
have initiated a review and analysis of various aspects of our operations.  This
review  will  concentrate  on  operational  matters  relating  to our  business,
including  a  review  of  our   markets,   products,   organization,   financial
capabilities,  agency management,  regulatory environment,  ancillary businesses
and service processes.  It is possible that we may reorganize or restructure our
operations  following the completion of such review and evaluation of our assets
and liabilities.

On October 21, 2003, Mr. John F. O'Brien resigned from our Board of Directors.

Forward-Looking Statements

We wish to caution readers that the following  important factors,  among others,
in some cases have  affected and in the future  could affect our actual  results
and could cause our actual results for 2003 and beyond to differ materially from
historical  results and from those expressed in any  forward-looking  statements
made by, or on our behalf.  When used in  Management's  Discussion and Analysis,
the words  "believes",  "anticipates",  "expects"  and similar  expressions  are
intended  to  identify  forward  looking  statements.   See  "Important  Factors
Regarding Forward-Looking Statements" filed as Exhibit 99.2 to this Form 10-Q.

The following  important factors,  among others, in some cases have affected and
in the future  could  affect our actual  results,  and cause  actual  results to
differ  materially  from  historical  or projected  results.  While any of these
factors could affect our business as a whole, we have grouped certain factors by
the business segment to which we believe they are most likely to apply.



                                       45


Risks Relating to Our Property and Casualty Insurance Business

We generate a significant portion of our total revenues through our property and
casualty  insurance  subsidiaries.  The results of companies in the property and
casualty  insurance  industry  historically  have been  subject  to  significant
fluctuations   and   uncertainties.   Our   profitability   could  be   affected
significantly  by (i) adverse  catastrophe  experience,  severe weather or other
unanticipated   significant  losses;  (ii)  adverse  loss  development  or  loss
adjustment  expense for events we have insured in either the current or in prior
years; (iii) increases in costs, particularly those occurring after the time our
products  are priced and  including  construction,  automobile,  and medical and
rehabilitation costs; and (iv) restrictions on insurance underwriting.

Risks Relating to Our Financial Services and Asset Management Businesses

Our businesses may be affected by (i) lower  appreciation or decline in value of
our managed  investments  or the  investment  markets in general,  resulting  in
reduced  variable  product assets and related  variable  product  management and
brokerage fees, lapses and increased surrenders,  increased DAC amortization, as
well as increased cost of guaranteed minimum death benefits; (ii) adverse trends
in mortality and morbidity;  (iii) possible  claims  relating to sales practices
for insurance and investment  products;  (iv) earlier than expected  withdrawals
from our general  account  annuities,  GICs (including  funding  agreements) and
other insurance products; and (v) losses due to foreign currency fluctuations.

Risks Relating to Our Business Generally

Other market fluctuations and general economic,  market and political conditions
also may  negatively  affect our business and  profitability.  These  conditions
include (i)  heightened  competition,  including  the  intensification  of price
competition,  the entry of new competitors and the  introduction of new products
by new and existing  competitors,  or as the result of consolidation  within the
financial services industry and the entry of additional  financial  institutions
into the  insurance  industry;  (ii) adverse  state and federal  legislation  or
regulation,  including  decreases  in  rates,  limitations  on  premium  levels,
increases  in  minimum  capital  and  reserve  requirements,  benefit  mandates,
limitations on the ability to manage care and utilization, requirements to write
certain  classes of business  and recent and future  changes  affecting  the tax
treatment of insurance  and annuity  products,  as well as continued  compliance
with state and federal  regulations;  (iii) changes in interest  rates causing a
reduction of investment income or in the market value of interest rate sensitive
investments;  (iv) failure to obtain new customers, retain existing customers or
reductions  in  policies  in force by existing  customers;  (v) higher  service,
administrative  or general  expense due to the need for additional  advertising,
marketing,  administrative or management information systems expenditures;  (vi)
the inability to attract,  or the loss or retirement  of key  executives;  (vii)
changes  in our  liquidity  due to  changes  in asset  and  liability  matching,
including the effect of defaults of debt  securities;  (viii) adverse changes in
the ratings obtained from independent rating agencies, such as Moody's, Standard
and Poor's and A.M.  Best, or the inability to restore the property and casualty
subsidiaries'  A.M.  Best rating to the "A-" level or higher;  (ix) failure of a
reinsurer  of  our  policies  to  pay  its  liabilities   under  reinsurance  or
coinsurance  contracts  or  adverse  effects  on the  cost and  availability  of
reinsurance;  (x)  changes  in  the  mix of  assets  comprising  our  investment
portfolios  and changes in general market  conditions  that may cause the market
value of our investment  portfolio to fluctuate;  (xi) losses resulting from our
participation  in certain  reinsurance  pools;  (xii) defaults or impairments of
debt securities held by us; (xiii) higher employee  benefit costs due to changes
in market  values of plan  assets,  interest  rates  and  employee  compensation
levels; (xiv) the effect of our restructuring  actions,  including any resulting
from the cessation of retail sales through  VeraVest and any resulting  from our
review of operational matters related to our business, including a review of our
markets,  products,  organization,  financial  capabilities,  agency management,
regulatory  environment,  ancillary  businesses and service processes;  and (xv)
interruptions  in our  ability  to  conduct  business  as a result of  terrorist
actions, catastrophes or other significant events affecting infrastructure,  and
delays in recovery of our operating capabilities.

In addition,  with respect to the Allmerica  Financial Services segment, we have
provided  forward  looking  information  relating to the impact of equity market
values  on  certain  financial  metrics,  including  among  other  things,  GMDB
expenses and DAC amortization,  net amount at risk, and  Actuarial Guideline  34
reserves for statutory  accounting  purposes.  This information is an estimation
only and is based  upon  matters  as in effect on  September  30,  2003.  Actual
amounts of these certain  financial metrics would vary based upon numerous other
factors,  including  but  not  limited  to,  variable  product  account  values,
allocation  between  separate  and  general  accounts,   mortality   experience,
surrender  and  withdrawal  rates  and  patterns,   investment   experience  and
performance of equity and financial  markets  throughout the period,  as well as
from period to period.


                                       46



Glossary of Selected Insurance Terms

Annuity  contracts - An annuity contract is an arrangement  whereby an annuitant
is  guaranteed  to  receive a series of  stipulated  amounts  commencing  either
immediately  or at  some  future  date.  Annuity  contracts  can  be  issued  to
individuals or to groups.

Benefit  payments  -  Payments  made  to an  insured  or  their  beneficiary  in
accordance with the terms of an insurance policy.

Casualty  insurance  - Insurance  that is  primarily  concerned  with the losses
caused  by  injuries  to  third  persons  and  their  property  (other  than the
policyholder) and the related legal liability of the insured for such losses.

Catastrophe - A single event that causes the property and casualty industry both
a  significant  number of claims  (1,000  or more)  and $25  million  or more in
insured property damage losses.

Cede;  cedent;  ceding  company  - When a party  reinsures  its  liability  with
another,  it "cedes"  business  and is  referred  to as the  "cedent" or "ceding
company".

Combined  ratio,  Statutory  - This  ratio is  widely  used as a  benchmark  for
determining an insurer's underwriting performance.  A ratio below 100% generally
indicates  profitable  underwriting  prior to the  consideration  of  investment
income. A combined ratio over 100% generally indicates unprofitable underwriting
prior to the consideration of investment  income.  The combined ratio is the sum
of the loss ratio,  the loss  adjustment  expense  ratio,  and the  underwriting
expense ratio.

Earned  premium - The  portion of a premium  that is  recognized  as income,  or
earned,  based on the expired portion of the policy period,  that is, the period
for which loss  coverage  has actually  been  provided.  For example,  after six
months, $50 of a $100 annual premium is considered earned premium. The remaining
$50 of annual premium is unearned premium.  Net earned premium is earned premium
net of reinsurance.

Excess of loss  reinsurance - Reinsurance  that  indemnifies the insured against
all or a specific  portion of losses  under  reinsured  policies  in excess of a
specified dollar amount or "retention".

Frequency - The number of claims occurring during a given coverage period.

Loss adjustment expenses (LAE) - Expenses incurred in the adjusting,  recording,
and settlement of claims.  These expenses include both internal company expenses
and  outside  services.  Examples  of LAE include  claims  adjustment  services,
adjuster salaries and fringe benefits, legal fees and court costs, investigation
fees, and claims processing fees.

Loss adjustment expense ratio, Statutory - The ratio of loss adjustment expenses
to earned premiums for a given period.

Loss costs - An amount of money paid for a property and casualty claim.

Loss  ratio,  Statutory  - The ratio of losses to  premiums  earned  for a given
period.

Loss  reserves -  Liabilities  established  by insurers to reflect the estimated
cost  of  claims  payments  and the  related  expenses  that  the  insurer  will
ultimately  be required to pay in respect of insurance it has written.  Reserves
are established for losses and for LAE.

Net  premium  rate  increase - A measure  of the  estimated  earnings  impact of
increasing  premium rates charged to property and casualty  policyholders.  This
measure includes the estimated increase in revenue associated with higher prices
(premiums),  including  those caused by price inflation and changes in exposure,
partially  offset by higher volume driven  expenses and inflation of loss costs.
Volume driven expenses include policy acquisition costs such as commissions paid
to property and casualty  agents which are  typically  based on a percentage  of
premium dollars.

Peril - A cause of loss.

Property  insurance - Insurance that provides  coverage for tangible property in
the event of loss, damage or loss of use.

Rates - The pricing factor upon which the policyholder's premium is based.

Registered  representative  - Salesperson of a  broker/dealer.  Salespeople  are
registered with the Centralized  Registration  Depository,  a system operated by
the National  Association of Securities  Dealers,  that  maintains  registration
information regarding broker/dealers and their registered personnel.


                                       47


Reinsurance  - An  arrangement  in which an insurance  company,  the  reinsurer,
agrees to  indemnify  another  insurance  or  reinsurance  company,  the  ceding
company,  against  all  or a  portion  of the  insurance  or  reinsurance  risks
underwritten  by the ceding company under one or more policies.  Reinsurance can
provide a ceding  company  with several  benefits,  including a reduction in net
liability on risks and  catastrophe  protection  from large or multiple  losses.
Reinsurance  does not legally  discharge the primary  insurer from its liability
with respect to its obligations to the insured.

Separate accounts - An investment account that is maintained  separately from an
insurer's general investment portfolio and that allows the insurer to manage the
funds placed in variable life insurance  policies and variable annuity policies.
Policyholders direct the investment of policy funds among the different types of
separate accounts available from the insurer.

Severity - A monetary  increase  in the loss costs  associated  with the same or
similar type of event or coverage.

Statutory accounting principles - Recording transactions and preparing financial
statements in accordance  with the rules and procedures  prescribed or permitted
by  insurance  regulatory  authorities  including  the National  Association  of
Insurance Commissioners ("NAIC"), which in general reflect a liquidating, rather
than going concern, concept of accounting.

Surrender  or  withdrawal - Surrenders  of life  insurance  policies and annuity
contracts  for their  entire  net cash  surrender  values and  withdrawals  of a
portion of such values.

Underwriting - The process of selecting  risks for insurance and  determining in
what amounts and on what terms the insurance company will accept risks.

Underwriting  expenses - Expenses  incurred in connection with the  acquisition,
pricing, and administration of a policy.

Underwriting  expense  ratio,  Statutory  -  This  ratio  reflects  underwriting
expenses to written premiums.

Unearned  premiums - The portion of a premium  representing the unexpired amount
of the contract term as of a certain date.

Variable annuity - An annuity which includes a provision for benefit payments to
vary according to the investment experience of the separate account in which the
amounts paid to provide for this annuity are allocated.

Written  premium - The  premium  assessed  for the entire  coverage  period of a
property and casualty  policy without regard to how much of the premium has been
earned.  See also earned premium.  Net written premium is written premium net of
reinsurance.







                                       48


                         PART I - FINANCIAL INFORMATION
                                     ITEM 3


                    QUANTITATIVE AND QUALITATIVE DISCLOSURES
                                ABOUT MARKET RISK


Our market risks,  and the ways we manage them, are  summarized in  Management's
Discussion  and Analysis of Financial  Condition and Results of Operations as of
December  31,  2002,  included in our Form 10-K for the year ended  December 31,
2002.  There have been no  material  changes in the first nine months of 2003 to
such risks or our management of such risks.


                                     ITEM 4

                             CONTROLS AND PROCEDURES

Our  management,  including  our Chief  Executive  Officer  and Chief  Financial
Officer,  conducted an  evaluation  as of the end of the period  covered by this
report, of the effectiveness of our disclosure controls and procedures. Based on
that  evaluation,  the  Chief  Executive  Officer  and Chief  Financial  Officer
concluded that our disclosure  controls and procedures  were effective as of the
end of the period covered by this report.  Our  management,  including our Chief
Executive Officer and Chief Financial  Officer,  also conducted an evaluation of
our internal controls over financial  reporting to determine whether any changes
occurred  during  the  quarter  covered  by this  report  that  have  materially
affected,  or are reasonably likely to materially  affect,  our internal control
over  financial  reporting.  Based on that  evaluation,  there  has been no such
change during the quarter covered by this report.










                                       49



                           PART II - OTHER INFORMATION

                    ITEM 6 - EXHIBITS AND REPORTS ON FORM 8-K

(a) Exhibits

EX-10.57  Employment Agreement, dated August 14, 2003, between the
          Registrant and Frederick H. Eppinger, Jr.

EX-10.58  Separation  Agreement,  dated  October 10,  2003,  between  First
          Allmerica Financial Life Insurance Company and Robert P. Restrepo, Jr.

EX-10.59  Agreement  dated  October  10,  2003,   between  First  Allmerica
          Financial Life Insurance Company and Robert P. Restrepo,  Jr. relating
          to the  Stock  Pledge  and  Loan  Agreement  between  AMGRO,  Inc.,  a
          subsidiary  of  the   registrant,   and  Robert  P.   Restrepo,   Jr.,
          incorporated by reference as Exhibit 10.39 to the Allmerica  Financial
          Corporation June 30, 2001 report on Form 10-Q.

EX-31.1   Certification of the Chief Executive  Officer,  pursuant to 15
          U.S.C.  78m,  78o(d),  as  adopted  pursuant  to  section  302  of the
          Sarbanes-Oxley Act of 2002.

EX-31.2   Certification of the Chief Financial Officer, pursuant to 15 U.S.C.
          78m, 78o(d), as adopted pursuant to section 302 of the  Sarbanes-Oxley
          Act of 2002.

EX-32.1   Certification of the Chief Executive Officer, pursuant to 18 U.S.C.
          Section 1350, as adopted pursuant to section 906 of the Sarbanes-Oxley
          Act of 2002.

EX-32.2   Certification of the Chief Financial Officer, pursuant to 18 U.S.C.
          Section 1350, as adopted pursuant to section 906 of the Sarbanes-Oxley
          Act of 2002.

EX-99.2   Important Factors Regarding Forward Looking Statements.



(b) Reports on Form 8-K

     On August 19, 2003, Allmerica Financial  Corporation filed a report on Form
8-K  announcing  that  we had  named  Frederick  Eppinger  as  President,  Chief
Executive Officer and Director, effective September 8, 2003.

     On August 28, 2003, Allmerica Financial  Corporation filed a report on Form
8-K  announcing  the  acceleration  of the  election  of  Frederick  Eppinger as
President,  Chief Executive  Officer and Director from the previously  announced
effective date of September 8, 2003 to August 28, 2003.

No other  reports  on Form 8-K were  filed  during  the  period  covered by this
report, however:

     On July 28, 2003,  Allmerica  Financial  Corporation  furnished a report on
Form 8-K under  Item 12 thereof  (but  provided  under  Item 9  pursuant  to SEC
interim guidance for Item 12) with  respect to the issuance of  a press  release
announcing its financial results for the quarter ended June 30, 2003, as well as
the availability, on our website, of  financial  information  contained  in  our
Statistical Supplement for the period ended June 30, 2003.

In addition:

     On September 18, 2003, Allmerica Financial  Corporation  furnished a report
on Form  8-K  under  Item 9 with  respect  to the  issuance  of a press  release
announcing  that  Robert P.  Restrepo,  Jr. had  resigned  as  president  of the
Allmerica Property and Casualty Companies.



                                       50





                                   SIGNATURES

Pursuant  to the  requirements  of the  Securities  Exchange  Act of  1934,  the
registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned thereunto duly authorized.


                         Allmerica Financial Corporation
                                   Registrant



Dated   November 13, 2003
                                           /s/ Frederick H. Eppinger, Jr.
                                           ------------------------------
                                           Frederick H. Eppinger, Jr.
                                           President and Chief Executive Officer


Dated   November 13, 2003
                                            /s/ Edward J. Parry, III
                                            ------------------------
                                            Edward J. Parry, III
                                            Chief Financial Officer, Executive
                                            Vice President and Principal
                                            Accounting Officer








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