EXHIBIT 10.8
MARKETING AGREEMENT
BETWEEN
SNET AMERICA, INC.
AND
COMPUTER TELEPHONE CORPORATION
PROPRIETARY INFORMATION
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TABLE OF CONTENTS
Section Page
1.1 Definitions 4
1.2 Scope; Appointment of Agent 4
1.3 Agent's Responsibilities 5-6
1.4 SNET's Responsibilities 6-7
1.5 Governing Law 7
1.6 Confidentiality and Protection of Information 8-10
1.7 Estimates and Forecasts 10
1.8 Term and Termination 10-13
1.9 Indemnification 13
1.10 Limitation on Liability 14
1.11 Insurance 14
1.12 Limitations Period 14
1.13 Responsibilities of Each Party 15
1.14 Force Majeure 15
1.15 Governmental Compliance 15-16
1.16 Certain State and Local Taxes 16
1.17 Publicity and Filings 16
1.18 Amendments; Waivers 16-17
1.19 Notices 17
1.20 No Rights to Third Parties 17
1.21 Severability 17
1.22 Delegation and Assignment 17-18
1.23 Entire Agreement; Survival of Terms 18
1.24 Executed in Counterparts 18
i.25 Table of Contents and Headings 18
1.26 Audits 19
1.27 Advertising, Promotion, and Use of SNET's Name
and Trademarks 19-20
1.28 Agent Reviews 20
1.29 Sales Reports 20
1.30 Compensation; Payment 20-22
1.31 Agent Training, New Sales Personnel 22-23
1.32 Agreement to Terms 23
1.33 Sales Plan 23-24
1.34 Refunds 24
1.35 Customer Information 24
Attachment A - The Services and Fee Schedule
Attachment B - Letter of Authorization
Attachment C - Non-Agent Accounts
Attachment D - Support Services and Applicable Fees
Attachment E - Sales Report
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MARKETING AGREEMENT
BETWEEN
SNET AMERICA, INC.
AND
This Agreement (Agreement) is entered as of the 1st day of January, 1996
by and between SNET America, Inc., a Connecticut corporation having its
principal place of business at 127 Washington Avenue, North Haven, Connecticut
06473 (SNET), and Computer Telephone Corporation, a Massachusetts corporation
having its . principal place of business at 360 Second Avenue, Waltham, MA
02154 (Agent) (collectively referred to herein as the Parties).
RECITALS
WHEREAS, SNET is in the business of providing domestic and international
telecommunications services; and
WHEREAS, Agent is engaged in the marketing and sale of
telecommunications products and services; and
WHEREAS, SNET and Agent agree that it is ln their mutual best interest
that Agent market and provide marketing related services for certain of SNET's
telecommunications services as more fully set forth herein;
NOW THEREFORE, SNET and Agent agree as follows:
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1.1 DEFINITIONS
The following definitions shall apply for all Articles and Sections of
this Agreement:
1.1.1 "Affiliate" means (i) an entity having an ownership interest in a
Party of 50% or more; or (ii) an entity in which a Party has an ownership
interest of 50% or more; or (iii) an entity having more than 50% ownership
interest in an Affiliate as defined in (i) or (ii); or (iv) an entity in which
an Affiliate as defined in (i) or (ii) has an ownership interest of 50% or
more.
1.1.2 "Customer" means those business customers that purchase the
Services from Agent.
1.1.3 "Information" means any writing, drawing, sketch, model, sample,
data, computer program, software, recording, customer lists, account plans,
market data, or other documentation of any kind.
1.1.4 "Marketing", including the various verb forms thereof, means
performing sales functions and related sales support functions, but excludes
strategic planning functions and responses to billing inquiries.
1.1.5 "Services", also referred to as SNET Services", means those
domestic and international telecommunications services provided by SNET that
are listed on Attachment A, "The Services and Fee Schedule", attached hereto
and incorporated herein by reference, and any additions thereto. SNET
reserves the right to add Services to, or delete Services from, the list on
Attachment A, in its sole discretion, on written notice to Agent.
1.2 SCOPE; APPOINTMENT OF AGENT
1.2.1 SNET hereby appoints Agent, and Agent hereby accepts appointment,
as an Agent of SNET for Marketing the Services to Customers, upon the terms
and subject to the conditions set forth in this Agreement.
1.2.2 Notwithstanding any other provision of this Agreement, it is
understood that SNET may appoint any other agent to perform similar services
to those undertaken by Agent under this Agreement, and expressly reserves the
right to sell directly or through one or more of its Affiliates to customers
as it may deem appropriate .
1.2.3 During the term of this agreement the Agent agrees not to market
the directly competitive services of any other carrier, reseller, or other
business offering such services in lieu of the Services unless such carrier,
reseller, or other business is an affiliate of SNET.
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1.3 AGENT'S RESPONSIBILITIES
1.3.1 Agent shall use its best efforts to promote and sell the Services
to Customers in accordance with the Sales Plan developed pursuant to Section
1.33 hereof.
1.3.2 Agent's Marketing responsibilities shall include proposing the
Services to Customers, making sales presentations and giving demonstrations as
appropriate, negotiating sales with Customers consistent with Section 1.32
hereof, negotiating sales orders and placing accurate and complete orders with
SNET in accordance with SNET's standard format, responding promptly to any
Customer requests or complaints relative to installation and maintenance for
such Services, providing any required training for Customers in use of the
Services sold, and timely processing of termination of Service orders.
Billing questions from Customers shall be referred promptly to designated SNET
personnel. In all cases sales proposals shall be developed, with
documentation, and made in the best interests of Customers and SNET's positive
relationship with Customers. Agent shall use its best efforts at all times to
propose the best long term solutions for Customers, and avoid unnecessary
Service chum and the associated Customer inconvenience.
1.3.3 Agent shall maintain records of all agreements, orders and
transactions for sales, terminations, Customer disputes, and any other
transactions hereunder, including without limitation copies of all sales
proposals and supporting documentation and any written communications with
Customers, for a minimum period of two (2) years after the creation or receipt
of such records. Agent shall provide such records to SNET at SNET's request.
1.3.4 Agent shall obtain a Letter of Authorization (LOA) generally in
the form set forth in Attachment B "Letter of Authorization", attached hereto
and incorporated herein by reference, from each Customer and submit such LOA
to SNET at order placement. SNET shall not accept any orders without such
LOA.
1.3.5 During the term of this Agreement, Agent shall maintain in good
standing Marketing Agreement with The Southern New England Telephone Company
for the marketing of The Southern New England Telephone Company's intrastate
telecommunications services. SNET reserves the right to terminate this
Agreement in the event Agent does not maintain in good standing such Marketing
Agreement or in the event such Marketing Agreement is terminated, for any
reason, with The Southern New England Telephone Company.
1.3.6 During the term of this Agreement, Agent shall not Market the
Services to those entities listed in Attachment C, "Non-Agent Accounts",
attached hereto and incorporated herein by reference.
1.3.7 Agent shall identify a management level employee as its point of
contact for implementation of this Agreement whose responsibilities shall
include, but not be limited to, working with SNET for development and
negotiation of the Sales Plan in accordance with
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1.3.6 During the term of this Agreement, Agent shall not Market the
Services to those entities listed in Attachment C, "Non-Agent Accounts",
attached hereto and incorporated herein by reference
1.3.7 Agent shall identify a management level employee as its point of
contact for implementation of this Agreement whose responsibilities shall
include, but not be limited to, working with SNET for development and
negotiation of the Sales Plan in accordance with Section 1.33 hereof~.
participating in Agent Reviews, arranging for training of Agent's employees
receiving and distributing product and promotional materials to Agent's sales
personnel arranging for support such as network analysis, and other general
coordination activities relating to its performance hereunder
1.3.8 Except as man t)e otherwise agreed in writing, Agent shall provide
SNET with a list of its employees with assigned responsibility for the sale or
support of the Services and notify SNET of any additions, deletions, or other
modifications within thirty (30) days after such change.
1.3.9 Agent shall. upon instruction from SNET and at SNET's sole
discretion, confirm orders for the Services only via a written authorization
form. Such form shall contain the signature of an authorized Customer
representative, the name of the Agent salesperson, the date of sale, the
applicable rates and charges and such other information as SNET may require.
1.3.10 Agent's personnel with assigned responsibility for Marketing the
Services shall successfully complete such training as SNET shall deem
necessary prior to Marketing the Services, including but not limited to
Initial Training and any Subsequent Training as described in Attachment D
"Agent Support Services and Applicable Fees", attached hereto and incorporated
herein by reference.
1.4 SNET'S RESPONSIBILITIES
1.4.1 SNET shall provide Agent with order processing, tariff and sales
support, and promotional materials and related procedures for the Services.
1.4.2 SNET shall make available to Agent the training specified in
Attachment D at the fees set forth therein. Such training shall enable
Agent's sales personnel to perform all required Customer training for sales
made by Agent under this Agreement.
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1.4.3 At Agent's request, subject to the availability of equipment and
personnel, SNET shall perform network studies and assist in making Customer
specific written sales recommendations at no charge to Agent, so long as Agent
is meeting or exceeding its sales quotas set forth in the Sales Plan developed
pursuant to Section 1.33 hereof. In the event Agent is not meeting or
exceeding its sales quotas, SNET reserves the right to charge Agent for such
studies and assistance at the rates set forth in Attachment D.
1.4.4 At Agent's request, SNET shall design and price specific networks
for individual Customer proposals at no charge to Agent, so long as Agent is
meeting or exceeding its sales quotas set forth in the Sales Plan developed
pursuant to Section 1 33 hereof. In the event Agent is not meeting or
exceeding its sales quotas, SNET reserves the right to charge Agent for such
design and pricing at the rates set forth in Attachment D.
1.4.5 SNET shall provide at no charge to Agent a reasonable number of
promotional and product specific brochures and other sales materials for
Agent's use in Marketing the Services.
1.4.6 SNET, or its subcontractor, shall perform all Customer billing and
collection functions according to its standard procedures applicable to such
functions, including responses to billing queries from Customers. Agent shall
respond promptly to SNET and work cooperatively with SNET to satisfy any
Customer questions or concerns.
1.4.7 SNET shall accept and process Agent s orders submitted in standard
format, and shall install the Services as ordered and maintain such Services
in accordance with its standard intervals applicable to installation and
maintenance. Exceptional treatment may be negotiated, at SNET's sole
discretion, for individual Customers where business conditions allow.
1.4.8 SNET shall designate a management employee who shall be Agent's
point of contact for implementation of this Agreement including, but not
limited to, matters relating to the Sales Plan developed pursuant to Section
1.33 hereof, training, ordering, Customer issues, billing questions, and other
provisions of support by SNET under this Agreement.
1.4.9 Services to be provided by SNET under the terms of this Agreement
shall be provided in accordance with the applicable SNET Tariffs in effect
from time to time.
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1.5 GOVERNING LAW
This Agreement shall bc deemed to be a contract made under the laws of
the State of Connecticut, and the construction, interpretation, and
performance of this Agreement shall be governed by the laws of such State.
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1.6 CONFIDENTIALITY AND PROTECTION OF INFORMATION
1.6.1 Any Information that is furnished, made available, or otherwise
disclosed by one Party (Disclosing Party) to the other Party (Receiving Party)
in consequence of the existence of this Agreement, shall be deemed and remain
the property of the Disclosing Party.
1.6.2 Unless Information was previously known to the Receiving Party
free of any obligation to keep it confidential, or has been or is subsequently
made public by any act not attributable .o the Receiving Party, or has been
agreed by the Disclosing Party in writing not to be regarded as confidential,
and if the Information is marked as "confidential" or "proprietary by an
appropriate stamp, mark or label thereon, or, if orally disclosed, summarized
in writing by the Disclosing Party, stamped or marked as "confidential" or
"proprietary' and delivered to the Receiving Party within ten (10) business
days after such disclosure, it shall be deemed Proprietary Information of the
Disclosing Party and shall be held in confidence by the Receiving Party, and
shall be disclosed by the Receiving Party only to those of its employees who
have a need for such Proprietary Information to carry out this Agreement;
provided, however, that all Customer information, including without
limitation, Customer lists, Customer call detail or Customer network
information provided by SNET to Agent hereunder shall be deemed Proprietary
Information of SNET for all purposes whether or not it is marked as
"confidential" or "proprietary". Except as the Parties may otherwise agree in
writing, Proprietary Information (a) shall be used only for the purpose of
performing under this Agreement; (b) shall not be reproduced or copied, in
whole or in part, except as necessary for use as authorized herein; and (c)
shall, together with any copies thereof, be returned when no longer needed or
upon termination of this Agreement, whichever occurs~first; provided, however,
that in lieu of returning Proprietary Information, the Receiving Party may
certify in writing to the Disclosing Party that the Proprietary Information,
along with any copies thereof, has been destroyed.
1.6.3 Except as other vise provided in Section 1.6.4 hereof, Proprietary
Information may be provided to third parties only upon written authorization
of the Disclosing Party. p Any third party to whom Proprietary Information is
provided pursuant to such authorization of the Disclosing Party must agree in
writing (a copy of which writing shall be furnished to the Disclosing Party at
its request) to the conditions respecting use of Proprietary Information
contained in Sections 1.6.1, 1.6.2, 1.6.4, and 1.6.5 of this Agreement.
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1.6.4 The Receiving Party shall give prompt notice to the Disclosing
Party of any demand by any third party to provide Proprietary Information
under lawful process prior to furnishing Proprietary Information, and shall
cooperate in seeking reasonable protective arrangements requested by the
Disclosing Party. In addition, the Receiving Party may provide Proprietary
Information of the Disclosing Party requested by a government agency having
jurisdiction over the Receiving Party, provided prompt notice of such request
's given to the Disclosing Party and that the Receiving Party uses its
reasonable best efforts to obtain protective arrangements for any such
Information that is filed; provided, however, that SNET may file this
Agreement without protective arrangements as it deems appropriate with the
Connecticut Department.of Public Utility Control or the Federal Communications
Commission.
1.6.5 The Disclosing Party shall have the right to demand, upon
unauthorized disclosure of any Proprietary Information by the Receiving Party
to a third party, the return of any or all Proprietary Information disclosed
to the Receiving Party. Further, the Disclosing Party may require that the
Receiving Party use its best efforts to obtain the return from the third party
of any or all Proprietary Information improperly disclosed, in addition to any
other remedies the Disclosing Party may have.
1.6.6 Except as may be otherwise agreed in writing or in other written
agreements between the Parties, Agent agrees that it (i) shall not use
Proprietary Information provided by SNET for any other purpose of any kind
whatsoever except for Marketing the Services on behalf of SNET, (ii) shall not
disclose Proprietary Information ,provided by SNET except to those of its
personnel who have a need for such Proprietary Information for Marketing the
Services. and (iii) shall take adequate precautions and develop adequate
procedures, subject to review by SNET, to ensure that its personnel understand
and adhere to the restrictions contained herein.
1.6.7 Notwithstanding any other provision hereof, Agent may disclose a
new Service of SNET's to customers on or after the date that a tariff for such
new Service is filed with the appropriate regulatory agency, or on the date on
which SNET orally advises Agent that disclosure of such Service may be made to
customers, whichever is earlier.
1.6.8 The Parties acknowledge that the terms of this Agreement
constitute commercially confidential Information that may be considered
Proprietary Information by, either or both Parties, and, except as otherwise
set forth herein, agree to treat the terms hereof in accordance with the
provisions of this Section 1.6.
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1.8 TERM AND TERMINATION
1.8.1 Term
This Agreement shall be effective as of January 1, 1996 (Effective Date)
and shall continue through December 31, 1996 (Initial Term) unless terminated
in accordance with the provisions hereof. The compensation rates contained
herein shall apply for all sales by Agent for which orders are processed by
SNET on or after the Effective Date hereof. This Agreement shall be
automatically extended under the terms and conditions contained herein for
successive one (1) year periods (Successive Term(s)) unless terminated by
either Party on at least two (2) months written notice to the other prior to
the end of the Initial Term or any Successive Terms as may apply.
1.8.2 Termination
1.8.2.1 Either Party may terminate this Agreement in the event that the
other Party commits a material breach of this Agreement and fails to cure such
breach within ten (10) days after receipt of written notice of such breach
from the non-breaching Party; provided, however, that in the event that the
material breach involves any violation of Section 1.6 or Section 1.32 hereof,
no opportunity to cure shall be allowed. In such event the non-breaching
Party shall promptly notify the breaching Party in writing of its intent to
terminate this Agreement, and such termination shall be effective after a
transition period (Transition Period) of seven (7) days after the date of
delivery, or if mailed, the date of mailing of the notice of termination by
the non-breaching Party; provided, however, that if the material breach
involves any violation of Section 1.6, Section 1.27 or a violation of Section
1.32 hereof, the effective date of termination shall be the date of delivery
of the notice of material breach.
1.8.2.2 SNET may terminate this Agreement in the event that Agent's
performance is unsatisfactory and Agent fails to correct its performance
within seven (7) days after receipt of written notice of such unsatisfactory
performance from SNET. In the event that performance is not brought up to
satisfactory levels during such seven (7) day period, SNET shall notify Agent
in writing of its intent to terminate this Agreement and such termination
shall be effective after a Transition Period of seven (7) days after the date
of delivery, or, if mailed, the date of mailing of such notice. For purposes
hereof, any one of the following conditions shall be deemed unsatisfactory
performance: (i) poor service quality as indicated by ratings on Customer
surveys that are five (5) percentage points or more below the average ratings
of SNET's agents similarly situated; (ii) an inordinately high Service
cancellation rate, defined as a cancellation rate within six (6) months of
installation of Services sold by Agent at five (5) percentage points or more
above the average comparable cancellation rate of SNET's agents similarly
situated; (iii)
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the event that performance is not brought up to satisfactory levels during
such seven (7) day period, SNET shall notify Agent in writing of its intent to
terminate this Agreement and such termination shall be effective after a
Transition Period of seven (7) days after the date of delivery, or, if mailed,
the date of-mailing of such notice. For purposes hereof, any one of the
following conditions shall be deemed unsatisfactory performance: (i) poor
service quality as indicated by ratings on Customer surveys that are five (5)
percentage points or more below the average ratings of SNET's agents similarly
situated; (ii) an inordinately high Service cancellation rate, defined as a
cancellation rate within six (6) months of installation of Services sold by
Agent at five (5) percentage points or more above the average comparable
cancellation rate of SNET's agents similarly situated; (iii) use of sales
personnel not trained in accordance with the provisions of Sections 1.3.10,
1.31.1 and Attachment D; (iv) failure to meet objectives as set forth in the
Sales Plan developed pursuant to Section 1.33 hereof, including without
limitation the failure to meet at least 80 % of objectives; (v) repeated
incidents of withheld compensation pursuant to Sections 1.30.9 or 1.30.10
hereof; or (vi) or an excessive (in SNET's sole determination) number of
Customer complaints regarding Agent.
1.8.2.3 SNET may terminate this Agreement on thirty (30) days prior
written notice to Agent if there occurs any significant change in the
ownership or control of Agent, or of its parent company if any, or if Agent
merges with or acquires any other company; provided, however, that prior to
any such change in ownership or control, Agent may request in writing that
SNET waive its right to terminate this Agreement under this Section 1.8.2.4 in
writing based on information about the change in ownership or control provided
by Agent.
1.8.2.4 It is understood by Agent that, because of its status as an
agent for SNET, Agent owes SNET a fiduciary duty to use its best efforts to
Market SNET's Services, to enhance SNET's revenues and to optimize SNET's
position with Customers. In addition to any other provisions hereof, SNET
may, without waiving any other right or remedy, on written notice to Agent,
terminate this Agreement or terminate the authorization to Market its Services
to any Customer, in the event that Agent fails to use its best efforts to
Market the Services. For purposes of this Section 1.8.2.4, it shall be
understood .that failure to use best efforts shall include without limitation
marketing, by Agent or any Affiliate of Agent, the directly competitive
services of any other carrier, reseller or other business offering such
services in lieu of the Services unless such other carrier, reseller or other
business is an Affiliate of SNET.
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1.8.2.5 The Parties shall use their best efforts to ensure that any
Transition Period required under this Section 1.8 shall be executed in a
timely and orderly fashion and in a manner that is in the Customer's best
interest and consistent with any applicable legal requirements. At the end
of any such Transition Period, neither Party shall have any obligation to the
other under this Agreement, except that, subject to the provisions of Section
1.23.2 hereof, those provisions that by their sense and context are intended
to survive the termination hereof shall survive such termination.
1.8.2.6 For a period of three (3) years after the date of termination of
this Agreement, whether or not such termination is pursuant to this Section
1.8 (except for any such termination directly resulting from SNET's
elimination of the "Agency Program" giving rise hereto, in which case a period
of one (1) year rather than a period of three (3) years shall apply), Agent
agrees that neither it nor any Affiliate shall market the domestic or
international services of any other carrier, reseller or other business
offering such services (other than an Affiliate of SNET) to any Customer to
which Agent Marketed Services on behalf of SNET under this Agreement, and for
which Agent received any compensation from SNET under this Agreement.
1.8.2.7 Without limiting the provisions of Sections 1.8.2.1 or 1.8.2.2
above, in the event Agent commits a material breach of this Agreement, or in
the event Agent's performance is unsatisfactory as such term is defined in
Section 1.8.2.2 hereof, then SNET may, in lieu of issuing a notice of breach
or a notice of unsatisfactory performance, issue a notice of probation. Upon
the issuance of such notice, Agent shall, among other things, receive 80% of
the compensation otherwise due and owing Agent for the period such probation
is in effect, with the remaining 20% of compensation being held by SNET in
reserve. Agent shall remain on probation until the condition giving rise to
the notice, in SNET's sole judgment, has been cured, except that Agent shall
remain on probation for a minimum of thirty (30) days and a maximum of ninety
(90) days. If Agent cures the condition giving rise to the notice during such
ninety (90) day period, then SNET shall pay Agent the 20% of compensation
being held in reserve and remove Agent from probation. If Agent does not cure
such condition within such ninety (90) day period, the Agent shall forfeit
such 20% of compensation, and SNET may immediately terminate this Agreement.
1.8.2.8 Agent may, on sixty (60) days prior written notice to SNET,
terminate this Agreement within sixty (60) days after: (i) notice from SNET of
a significant change in the fee schedule set forth on Attachment A pursuant to
Section
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1.30.4 hereof; or (ii) notice from SNET of significant deletion of Services
from Schedule A hereto pursuant to Section 1.1.5 hereof.
1.9 INDEMNIFICATION
1.9.1 To the extent not prohibited by law, Agent shall indemnify and
hold SNET harmless against any loss, cost, claim, liability, damage, or
expense (including reasonable attorneys' fees) brought by any third party
relating to or arising out of the negligence or misconduct, or wrongful acts
or omissions of Agent, its employees, agents, Affiliates, or contractors, in
the performance of this Agreement, and shall further indemnify and hold SNET
harmless against any loss, cost, claim, . liability, damage, or expense
(including, reasonable attorneys' fees) arising from any third party claim
relating to or in consequence of any provision by SNET to Agent of any
Customer Information hereunder, and shall defend any action or suit brought
against SNET for any such loss, cost, claim, liability, damage, or expense as
set forth herein.
1.9.2 To the extent not prohibited by law or applicable tariff, SNET
shall indemnify and hold Agent harmless against any loss, cost, claim,
liability, damage, or expense (including reasonable attorneys' fees) brought
by any third party relating to or arising out of the negligence or willful
misconduct of SNET, its employees, Affiliates, or contractors in the
performance of this Agreement, and shall defend any action or suit brought
against Agent for any such loss, cost, claim, liability, damage, or expense as
set forth herein.
1.9.3 The Indemnified Party shall notify the Indemnifying Party promptly
in writing of any written claims, lawsuits, or demands for which the
Indemnified Party alleges that the Indemnifying Party is responsible under
this Section 1.9. The Indemnified Party shall cooperate in every reasonable
manner with the defense or settlement of such claim, demand, or lawsuit. The
Indemnifying Party shall not be liable under this Section l.9 for settlement
by the Indemnified Party of any claim, demand, or lawsuit unless the
Indemnifying Party has approved the settlement in advance or unless the
defense of the claim, demand, or lawsuit has been tendered to the Indemnifying
Party in writing and the Indemnifying Party has failed promptly to undertake
the defense.
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1.10 LIMITATION ON LIABILITY
Except as otherwise provided in Section 1.9 hereof, the liability, if
any, of either Party to the other for any loss, cost, claim, injury,
liability, damage, or expense (including reasonable attorneys' fees) arising
out of its negligence or misconduct in the performance of this Agreement
(loss) shall be limited to the amount of direct damages actually incurred,
unless such loss was the result of its gross negligence or willful misconduct;
and, except as otherwise provided in Section 1.9 and Section 1.32 hereof and
as set forth above, neither Party shall be liable to the other for any
indirect, incidental, special, or consequential damages of any kind
whatsoever, even if advised of the possibility thereof.
1.11 INSURANCE
The Agent agrees that all of its employees used in the performance of
this Agreement are covered under its Workers' Compensation insurance. Agent
shall also maintain and deliver to SNET at the signing of this Agreement, or
anytime thereafter upon SNET's request, satisfactory proof of: (i) Workers'
Compensation insurance with statutory benefits and limits that fully comply
with all state and federal requirements; (ii) employers' liability insurance
with a combined single limit of at least $500,000.00; (iii) comprehensive
general liability insurance with SNET named as an additional insured with
bodily injury and property damage or combined single limits of not less than
$1,000,000.00 per occurrence; (iv) if the use of automobiles is required,
comprehensive automobile liability insurance with the limits set forth in
(iii) above; and (v) such additional insurance as may be required by
applicable law. Notwithstanding the' above, and subject to written approval
by SNET, Agent may elect to self-insure; provided, however, that Agent shall
provide SNET, at SNET's request, with satisfactory proof of its coverage in
all applicable areas.
1.12 LIMITATIONS PERIOD
No claim under Section 1.9, or any other claims with respect to this
Agreement may be made more than two (2) years after the date of the event
giving rise to such claim; and no claim for indemnity under the provisions of
Section 1.9 hereof may be made more than two (2) years after the right to
recover under such indemnity provisions arises, or is known or reasonably
should have been known, to have arisen.
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1.13 RESPONSIBILITIES OF EACH PARTY
Each Party is an independent contractor, and has and hereby retains the
right to exercise full control of and supervision over its own performance of
its obligations under this Agreement and retains full control over the
employment, direction, compensation, and discharge of all employees assisting
in the performance of such obligations. Each Party shall be solely
responsible for all matters relating to payment of such employees, including
compliance with social security taxes, withholding taxes, and all other
regulations governing such matters. Subject to the limitations on liability
and except as otherwise provided in this Agreement, each Party shall be
responsible for its own acts and those of its own Affiliates, employees,
agents, and contractors during the performance of that Party's obligations
hereunder.
1.14 FORCE MAJEURE
Neither Party shall be liable for any delay or failure in performance of
any part of this Agreement caused by a force majeure condition, including
fires, strikes, embargoes, explosions, power blackouts, earthquakes, volcanic
action, floods, wars, water, the elements, labor disputes, civil disturbances,
government requirements, civil or military authorities, acts of God or a
public enemy, inability to secure raw materials, inability to secure product
of manufacturers or outside vendors, inability to obtain transportation
facilities, acts or omissions of transportation common carriers, or other
causes beyond its reasonable control whether or not similar to the foregoing
conditions. If any force majeure condition occurs, the Party whose
performance fails or is delayed because of such force majeure condition shall
give prompt notice to the other Party and shall take reasonable steps to cure
such force majeure condition. Upon cessation of such force majeure condition,
the affected Party shall give like notice and commence performance hereunder
as promptly as reasonably practicable.
1.15 GOVERNMENTAL COMPLIANCE
1.15.1 Each Party shall perform this Agreement in compliance with all
applicable federal, state, county, and local laws, regulations, government
agency orders or decisions, tariffs and codes, and shall obtain permits and
certificates where needed. In the event that such permits or certificates
cannot be obtained, or in the event that legislative, regulatory, other legal
action or changes in laws invalidate a material term or terms of this
Agreement or adversely affect a Party's ability to perform a material term(s)
of this Agreement, the Parties shall attempt to renegotiate a new term or
terms
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96 SAI/AGCY July 9, 1996
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as may be required to allow the Agreement to continue. In the event that such
new term(s) cannot be renegotiated, and the ability of one or both Parties to
perform the Agreement has been significantly adversely affected, then, to the
extent allowable, a three (3) month Transition Period shall commence
immediately for termination of this Agreement.
1.15.2 All obligations under this Agreement shall be performed in
compliance with those statutes, government agency orders, and regulations
prohibiting discrimination against any employee or applicant for employment
because of race, color, religion, sex, national origin, age, or handicap.
Where required by law, certificates of compliance shall be provided. Each
Party shall comply with the provisions of the Fair Labor Standards Act of
1938, as amended, the Federal Occupational Safety and Health Act of 1970, as
amended, and with any rules and regulations under such Acts.
1.16 CERTAIN STATE AND LOCAL TAXES
Any state or local excise, sales, or use taxes (excluding any taxes on
income) resulting from the performance of this Agreement shall be borne by the
Party upon which the obligation for payment is imposed under applicable law
even if the obligation to collect and remit such taxes is placed upon the
other Party. Any such taxes shall be billed as separate items on applicable
billing documents between the Parties. To the extent permitted by applicable
law, the Party obligated to pay any such taxes may contest the same in good
faith and shall be entitled to the benefit of any refund, provided that such
Party cannot permit any lien to exist on any assets of the other Party by
reason of any such contest.
1.17 PUBLICITY AND FILINGS
The Parties shall mutually agree in writing upon the content of any
public announcement, press releases, or publicity materials concerning this
Agreement or the performance of this Agreement prior to their release.
1.18 AMENDMENTS; WAIVERS
Except as otherwise provided in this Agreement, no amendment or waiver
of any, provision of this Agreement, and no consent to any default under this
Agreement, shall be effective unless the same is in writing and signed by an
authorized officer of the Party against whom such amendment, waiver, or
consent is claimed. In addition,
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no course of dealing or failure of a Party strictly to enforce any term,
right, or condition of this Agreement shall be construed as a waiver of such
term, right, or condition.
1.19 NOTICES
All notices, demands, requests, elections, or other communications herein
required to be given or which may be given by one Party to the other Party
shall be made in writing and, except as otherwise provided herein, shall be
signed by an officer or his/her designate. Such notices, demands, requests,
elections, or other communications shall be deemed to have been duly given
when received, and shall be delivered or mailed, postage prepaid, addressed:
(i) in the case of SNET, to: John N. Sievers, President, SNET General Business
Group, 1 Science Park, New Haven, CT 06511, (ii) in the case of Computer
Telephone Corporation Agent, to: Steve Milton, President, 360 Second Avenue,
Waltham, MA 02154 or (iii) in the case of either Party to such other address
or other person as such Party may from time to time designate in writing for
such purpose. All notices sent hereunder, whether by mail, carrier, or
personal delivery, shall be sent return receipt requested.
1.20 NO RIGHTS TO THIRD PARTIES
This Agreement shall not be deemed to provide third parties with any remedy,
claim, right of action, or other right.
1.21 SEVERABILITY
Except as otherwise set forth in Section 1.15.1 hereof, if any term,
condition, or provision of this Agreement is, or becomes, invalid or
unenforceable for any reason, such validity or unenforceability shall not
invalidate or render unenforceable the entire Agreement, but rather the entire
Agreement shall be construed, unless such construction would be unreasonable,
as if not containing the invalid or unenforceable provision or provisions, and
the rights and obligations of each Party shall be construed and enforced
accordingly.
1.22 DELEGATION AND ASSIGNMENT
1.22.1 Each Party has entered this Agreement because of its confidence
in the, other Party, which confidence is personal in nature . Neither Party
may assign, transfer, or sell its rights under this Agreement, or delegate its
obligations hereunder, without the prior written consent of the other Party;
except that SNET may assign,
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transfer, or sell its rights under this Agreement or delegate its obligations
hereunder to a wholly owned subsidiary, its parent or a wholly owned
subsidiary of its parent without such consent.
1.22.2 Subject to the above restrictions, the provisions of this
Agreement shall be binding upon and shall inure to the benefit of the Parties
and their permitted successors and assigns.
1.23 ENTIRE AGREEMENT; SURVIVAL OF TERMS .
1.23.1 This Agreement constitutes the entire agreement between the
Parties concerning the subject matter hereof. Any prior agreements,
representations, statements, negotiations, understandings, proposals, and
undertakings, oral or written, with respect to the subject matter expressly
set forth in this Agreement not heretofore terminated, are hereby terminated.
1.23.2 Any liability or obligation of a Party to the other Party for
acts or omissions prior to the cancellation or termination of this Agreement,
any obligation of a Party to pay charges accrued hereunder or to make
adjustments or to pay adjustments to any charges hereunder, any obligation of
a Party under the provisions of Section 1.6 regarding' Information, any
provisions regarding limitations on liability, and any provisions of this
Agreement which, by their terms, are contemplated to survive (or be performed
after) termination of this Agreement, shall, in each case, survive
cancellation or termination hereof.
1.24 EXECUTED IN COUNTERPARTS
This Agreement may be executed in any number of counterparts, each of
which shall be an original; but such counterparts shall together constitute
but one and the same instrument.
1.25 TABLE OF CONTENTS AND HEADINGS.
The table of contents, titles, and headings of Articles and Sections of
this Agreement have been- inserted for convenience of reference only, and are
not to be considered a part hereof, and shall in no way define, modify, or
restrict the meaning or interpretation of the terms or provisions of this
Agreement.
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1.26 AUDITS
Not more than once annually, each Party shall have the right on not less
than thirty (30) days prior written notice to conduct an audit during normal
business hours to review records, books and documents relating to the other
Party's performance under this Agreement. Unless otherwise specified in
writing, any audit conducted pursuant to this Section 1.26 must be conducted
by an independent accounting firm acceptable to the Parties. It is understood
by the Parties that SNET may require such firm to sign a nondisclosure
agreement acceptable to SNET protecting its own information or that of other
agents or third parties that may be commingled with the material under review.
1.27 ADVERTISING, PROMOTION, AND USE OF
SNET'S NAME AND TRADEMARKS
1.27.1 SNET shall conduct such advertising with respect to the Services
as SNET deems appropriate in its sole discretion, and SNET shall endeavor to
provide to Agent prior notice and copies of such product literature and
promotional materials. Agent may, at its own expense, undertake promotions
and advertising featuring the Services, subject to prior written approval by
SNET. In order to avoid customer confusion, Agent shall not advertise any
Services in connection with, or in the same advertisement with, the
telecommunications services or other products or services of Agent, its
Affiliates or of any third party, unless authorized in writing by SNET. SNET
agrees to respond promptly, with approval, suggested changes or otherwise, to
advertising submitted by Agent. Any written material or presentations whether
oral or written, developed by Agent in which Agent refers to its relationship
with SNET under this Agreement other than in the words "is an authorized sales
agent for SNET America's domestic and international long distance business"
must receive prior written approval from SNET. In no event shall Agent's
employees represent themselves as employees of SNET America, Inc.
1.27.2 Agent is hereby granted a personal, nonexclusive and
nontransferable license to use such trademarks, service marks, trade names,
insignia, and symbols as are associated with the Services (hereinafter MARKS)
to be Marketed hereunder, only in conjunction with the Marketing of the
Services by Agent as SNET's representative hereunder, or as otherwise agreed
in writing, or in any other written agreements between SNET and Agent. Agent
acknowledges that its right to use the above MARKS arises solely from this
Agreement and any other written agreements between it and SNET, and Agent
agrees to comply with all applicable rules and
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procedures pertaining to the use of the MARKS prescribed by SNET. Agent
acknowledges that all usage of the MARKS by Agent and any good shall establish
thereby shall inure to the benefit of SNET. The license granted by SNET under
this section can be terminated at anytime.
1.28 AGENT REVIEWS
SNET and Agent shall participate in Agent Reviews held quarterly by SNET
at Agent's principal Connecticut location unless otherwise agreed to by the
Parties to review Agent's performance under this Agreement. As a part of the
Agent Reviews, the Parties shall (i) determine coincident with the execution
of this Agreement an appropriate Sales Plan, generally in the form set forth
on Attachment E, "Agent Sales Plan", attached hereto and incorporated herein
by reference, as more fully set forth in Section 1.33 hereof, (ii) discuss and
resolve any operational interface problems that may occur; (iii) review
Agent's sales proposal documentation, logs and other customer records, to
ensure record keeping satisfactory to SNET; (iv) evaluate overall performance
and performance against the Sales Plan in order to improve results; and (v)
review the results of SNET's periodic customer surveys in order to develop
plans to correct any deficiencies.
1.29 SALES REPORTS
1.29.1 Agent shall submit to SNET not later than Wednesday of each week
for the previous week, a Sales Report, in the format set forth on Attachment
F, "Sales Report", attached hereto and incorporated herein by reference, that
shows on a Service-by-Service basis the quantity sold during that week. At
SNET's request, Agent shall provide to SNET monthly results, including, but
not limited to, revenues by individual Customers as may be mutually agreed,
and such other information as the Parties may agree.
1.30 COMPENSATION; PAYMENT
1.30.1 Compensation for Agent's completed sales made pursuant to this
Agreement shall be calculated pursuant to the schedule set forth on Attachment
A. Compensation . is paid pursuant to this Agreement only for completed
sales to Customers.
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1.30.2 A sale to a Customer shall be completed, for purposes of
compensation under this Agreement, upon completion of installation.
Installation shall be deemed completed at the time at which the Service is
activated, or upon completion of acceptance testing where applicable.
1.30.3 SNET shall remit payment to Agent monthly, as calculated pursuant
to the provisions of Section 1.30.1 and Attachment A. Any undisputed payments
shall be made by SNET to Agent not later than forty-five (45) days after the
last day of the month to which the payment applies. SNET shall determine
Agent's payment using its own tracking, systems for completed installations,
and shall work cooperatively with Agent to resolve any disputes that may
arise.
1.30.4 SNET expressly reserves the right to make reasonable changes, not
more than three times annually, to the fees and adjustment factors set forth
on Attachment A; except that SNET may exceed such three times annual
limitation if the change is related to the introduction of New Services that
are cross-elastic with Existing Services; and except that SNET may also
exceed, not more than three times annually, such limitation if the change is
solely related to the fees and adjustment factors for the sale of Services to
Major Accounts, provided, however, that SNET shall give Agent a minimum of
thirty (30) days' prior written notice of any such change; provided further
that the foregoing shall not be deemed to preclude SNET from adding services
or deleting services from the Services set forth on Attachment A at SNET's
sole discretion on written notice. Such additions or deletions shall not
effect any Monthly Residual Compensation being paid to Agent for sales of any
such added or deleted services. SNET's written notice of such change to Agent
shall be sent to Agent pursuant to Section 1.19 hereof and shall constitute an
automatic amendment to this Agreement. Any such changes shall apply
prospectively only. Any orders-placed by Agent that are processed prior to
the effective date of any such changes shall be paid at the rates in effect at
that time, rather than the rates in effect at the time of installation.
1.30.5 During the term of this Agreement SNET has the right to offer to
Agent special sales incentives upon notice to Agent. Such notice shall inform
Agent of the details of such incentive, including the duration of such
incentive, the Services to be included in and the compensation to be received
by Agent for sales of such Services.
1.30.6. During the term of this Agreement SNET has the right to offer
Customer promotions. It is understood by the Parties that in the event any
Customer promotion provides Customers with free monthly usage Agent's Customer
Acquisition Fee shall not be negatively impacted.
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1.30.7 Except as otherwise set forth herein, Agent shall receive no
compensation under this Agreement for sales of Services made by SNET, any
other of SNET's agents or for sales by Agent to a Customer for which Agent did
not make the initial sale.
1.30.8 Upon termination of this Agreement for a material breach or
unsatisfactory performance, SNET's obligation to compensate Agent shall cease
effective with the termination date of this Agreement.
1.30.9 SNET reserves the right to withhold compensation for any sale in
which SNET determines, in its sole judgment, that Agent in making such sale
engaged in unprofessional conduct, sold a Service that was not in the
Customer's best interest, unnecessarily replaced an existing Service causing
unwarranted churn, acted in a manner that might adversely affect SNET's
relationship with the Customer, or otherwise failed to use its best efforts on
SNET's behalf as required by Section 1.8.2.4 hereof.
1.30.10 The Compensation for Services that are (i) removed from service
within six (6) months of completion of installation (except where such
removals are associated with seasonal or special campaigns approved by SNET),
or (ii) that are withheld pursuant to Section 1.30.9 above, may be subtracted
from the next due payment or payments. In the event of a removal after 6
months but within the Customer'.s original contract term, SNET reserves the
right to subtract from future compensation payable to the Agent such amounts
as SNET shall deem appropriate in view of the remaining length of the term.
1.30.11 In the event SNET terminates this Agreement pursuant to Sections
1.8.1 or Section 1.8.2 above, SNET reserves the right, without limiting other
rights, to hold in escrow for up to eight (8) months compensation payments
attributable to the period beginning with the issuance of a notice of
termination pursuant to Section 1.8.1 or Section 1.8.2.1 hereof, or a notice
of i) material breach, ii) unsatisfactory performance, or iii) probation
pursuant to Section 1.8.2 hereof, and ending on the date of termination. SNET
may hold such payments in escrow pending a final true-up, including any
adjustments under Section 1.30.10 above for Services removed within six (6)
months completion of installation.
1.31 AGENT, TRAINING, NEW SALES PERSONNEL
1.31.1 SNET shall have the right on a case by case basis to determine,
in its sole judgment, whether Agent's new sales personnel may represent SNET
hereunder. In the event SNET determines that such sales personnel may Market
SNET services,
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such personnel shall have the independent duty to attend Initial Training and
any Subsequent Training that may be required prior to Marketing SNET Services.
1.32 AGREEMENT TO TERMS
Agent agrees (i) that all sales shall be in accordance with SNET's
tariffed rates and terms and conditions, and, for those Services not covered
by tariff, SNET's standard price lists and terms and conditions, and SNET's
standard practices and procedures relative to, inter alia, credit requirements
and service intervals; (ii) that all applicable rates, for both tariffed and
non-tariffed Services, shall be quoted by Agent to Customers in any oral or
written communication with Customers with respect to pricing; (iii) that it
shall represent SNET's Services and all applicable tariffs and procedures
accurately to Customers; (iv) that it shall engage in no waiving, discounting
or rebating of nonrecurring charges or rates of any kind whatsoever either
directly or through third parties; (v) that it shall make no variation or
exception to such tariffs and no variation or exception to such procedures
except as specifically approved in writing by SNET; and (vi) that it shall
engage in no fee splitting with third parties or payments to third parties for
referrals or sales leads or any other Marketing function hereunder, all of
which functions must be performed by Agent's own employees unless otherwise
agreed in writing by SNET. SNET is entitled to request, and Agent shall be
required to provide, if requested, adequate proof that its obligations with
this Agreement are being performed by its own employees and not by
subcontractors or any other third party. In the event of any violation of
this Section 1.32, Agent shall bear the complete responsibility for resolving
any resulting problems to SNET's and Customer's satisfaction. Violation of
this Section 1.32 shall constitute a material breach for purposes of Section
1.8.2.1 hereof.
1.33 SALES PLAN
For each Term of this Agreement (whether Initial or Successive Term, as
applicable), coincident with the execution of this Agreement, Agent shall
incorporate into the Sales Plan covered under the Marketing Agreement with The
Southern New England Telephone Company its plans for attainment of the
objectives set forth in the Sales Plan.
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1.34 REFUNDS
In the event SNET issues a refund to a Customer resulting from or
arising out of i) Agent's error or mistake, ii) Agent's violation of the terms
of Section 1.32 hereof, or iii) Agent's participation in conduct for which
compensation may be withheld pursuant to Section 1.30.9 hereof, then SNET
shall have the right to bill Agent for such refund. Any such bill shall be
due and payable upon receipt.
1.35 CUSTOMER INFORMATION
1.35.1 After establishment of a Customer account, SNET shall provide
Customer information to Agent which shall include call summary, toll summary
and management reports. Agent shall receive such Customer information for
only those Customers to which Agent has Marketed and sold the Services.
IN WITNESS WHEREOF, the Parties have executed this Agreement through
their authorized representatives this day of , 1993.
SNET AMERICA, INC. AGENT
/s/ /s/ Steven Milton
_________________________ _________________________
Signature Signature
Steven Milton
_________________________ _________________________
Printed Name Printed Name
President
_________________________ _________________________
Title Title
9-3-96
_________________________ _________________________
Date Date
PROPRIETARY INFORMATION
096 SAI/AGCY July 9, 1996
ATTACHMENT A
PAGE 1 OF 1
THE SERVICES AND FEE SCHEDULE
Agent shall receive compensation for the services listed as follows:
Agent shall receive a flat fee based on the Schedule below. This fee will be
paid on the third Friday of the month following the installation of the
Service. In addition, the Agent will also receive Commission of 4% of the
term plan value based of the 4th month's net interstate billing (number of
months X 4th. month billing X 4%) payable forty-five (45) days following the
4th. billing month. Digital Private Line Services will be compensated based
on 4% of the 4th, month's Interexchange billing times the number of months in
the term.
FLAT FEES
UNIFIED TERM PLAN
LENGTH OF TERM <$200 PER MONTH >200 PER MONTH
INTERSTATE INTERSTATE
1 YEAR $ 62.50 $125
2 YEAR $ 87.50 $175
3 YEAR $125.00 $250
4 YEAR $137.50 $275
5 YEAR $162.50 $325
DIGITAL PRIVATE LINE
DDS $ 50
T1 $200
SIMPLE SOLUTIONS
($50 PER MONTH MINIMUM)
$50
BONUSES
QUOTA BONUS - Upon attainment of 120% of quota, the Commission rate will be
raised form 4% to 5% for all term plan revenue.
UNIFIED TERM PLAN BONUS - A year-end bonus will be paid based on 100%
attainment of the Term Plans quota. A bonus of 1% of term plan revenue will
be paid when 60% of the plans sold are Unified (both intrastate and
interstate) and 2% for attaintment of 75%.
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96 SAI/AGCY July 11, 1996
ATTACHMENT B
PAGE 1 OF 2
SNET AMERICA
LETTER OF AUTHORIZATION
I HEREBY AUTHORIZE THE UNDERSIGNED AGENCY REPRESENTATIVE TO ORDER AND HAVE
INSTALLED THE FOLLOWING:
[ ] SNET AMERICA DISTANCE SERVICE [ ] SNET AMERICA DISTANCE PLUS
[ ] P I C CHANGE (OUTBOUND CALLING) [ } SIMPLE SOLUTIONS
[ ] CALLING CARD [ ] UNIFIED SELECT TERM PLAN
[ ] 800 SERVICE [ ] SELECT TERMS (INTERSTATE ONLY)
[ ] SELECT STATES
CUSTOMER
NAME___________________________ AGENCY ________________________
AUTHORIZED ACCOUNT
SIGNATURE _____________________ EXECUTIVE _____________________
TITLE _________________________ DATE __________________________
DATE __________________________
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96 SAI/AGCY July 11, 1996
ATTACHMENT B
PAGE 2 OF 2
SNET AMERICA
P I C CHANGE REQUEST
BILLED TELEPHONE NUMBER:
CUSTOMER NAME _____________________________ _________________________
CONTACT NAME ______________________________
ADDRESS ___________________________________
CITY _________________________________ STATE ________ ZIP _________
[ ] P I C ALL LINES
PLEASE LIST ALL TELEPHONE NUMBERS TO BE CHANGED TO SNET AMERICA.
Attach a signed list if more space is required.
1. _________________________
2. _________________________
3. _________________________
4. _________________________
5. _________________________
With this signature l authorize SNET America to provide my long distance
service and I authorize SNET America to notify my local telephone company of
this choice for the telephone numbers listed on this form. I understand that
I may choose only one long distance company for each number. I also
understand that the local telephone company may charge a fee for this and any
later change.
Signature DATE
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ATTACHMENT C
PAGE 1 OF 2
NON-AGENT ACCOUNTS
Non-Agent Accounts are accounts to which Agent is not authorized to market on
SNET's behalf under this Agreement. No compensation is paid to the Agent for
orders placed with SNET for the Accounts as listed below:
A. TELECOMMUNICATIONS CARRIERS - any customers that are in the
business of providing telecommunications services to third parties either
through their own facilities or through facilities purchased from others, and
includes such providers as resellers, aggregators, alternate operator services
providers, and telemanagement companies. These include, but are not limited
to:
Except (with Prior Approval from SNET) the sale of services
required to conduct their own Business as opposed to the Service Required to
provide their own Services to their Customers.
- AT&T
- Centex Telemanagement, Inc.
- MCI
- Metromobile
- SNET
- Sprint
B. GOVERNMENT
1) GOVERNMENT ACCOUNTS - All government accounts due to security, public
safety and welfare concerns associated with government communications. These
include, but are not limited to:
- Federal Government
- State of Connecticut - All departments and locations.
- Municipalities
2) CANDIDATES FOR ELECTED GOVERNMENT OFFICES - All candidates for
elected government offices because of security, collection and other
procedural concerns associated with running a campaign for elected office.
These include, but are not limited to:
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96 SAI/AGCY July 11, 1996
ATTACHMENT C
PAGE 2 OF 2
C-2
- Federal Government - President, Vice-President, etc.
- State of Connecticut - Governor, Secretary of State, Lt. Governor,
Treasurer, Comptroller, Attorney General, etc.
- Municipalities - Mayor, Selectman, etc.
C. TELEPHONE ANSWERING SERVICES - any Account that provides remote
answering services to the general public. Services (such as private lines)
used by individual customers to reach telephone answering services are
excluded from compensation.
Except (with Prior Approval from SNET) the sale of services required to
conduct their own Business as opposed to the Services Required to provide
their own services to their customers
D. ALARM AND SECURITY' SERVICES - any Account that provides remote
monitoring of such conditions as fire, theft, intrusion, vandalism, medical
emergencies, and utility meters. Services (such as private lines) used by
individual customers to reach alarm and security services are excluded from
compensation.
Except (with Prior Approval from SNET) the sale of services required to
conduct their own Business as opposed to the services Required to provide
their own services to their customers
E. CUSTOM BUSINESS GROUP ACCOUNTS - all Accounts identified by SNET as
Custom Business Group Accounts in information provided electronically to the
Agent.
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ATTACHMENT D
PAGE 1 OF 1
AGENT SUPPORT SERVICES AND APPLICABLE FEES
This Attachment D sets forth the support services available to the Agent
and the fees applicable to such services. SNET reserves the right to charge
or change the fees contained herein, on a prospective basis on thirty (30)
days prior written notice to Agent. In such event, SNET's notice shall be
pursuant to Section 1.18 and shall constitute an automatic amendment to this
Attachment D.
I. TRAINING
A. Training is designed to accommodate the minimum requirements of the
Agent's personnel Marketing the Services.
B. Initial Training shall be available upon execution of this Agreement
at no charge to Agent and is required by all Agent personnel with assigned
responsibility for Marketing the Services. Agent shall be responsible for
scheduling its personnel for Initial Training. Initial Training shall be held
at a location(s) to be determined by SNET.
C. Training in any new service(s) (Subsequent Training) shall be made
available at introduction of the new service(s) and is required by all Agent
personnel with assigned responsibility for Marketing the Services. SNET shall
provide Agent with proper notification of Subsequent Training. Subsequent
Training shall be provided at no charge and shall be provided to all of
Agent's sales personnel who have satisfactorily completed Initial Training.
II. TECHNICAL SUPPORT
Service Provided Routine Non-Routine
- - Toll Analysis $100.00 $40.00/hour
- - Network Studies $250.00 $40.00/hour
- - Special Networks ------- $60.00/hour
- - Engineering Support ------- $100.00/hour
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ATTACHMENT 3
PAGE 1 OF 1
SNET AMERICA, INC. AUTHORIZED SALES AGENT SALES REPORT
UNIFIED TERM PLANS SOLD - WEEKLY SUMMARY
WEEK ENDING _______________ AGENT NAME _______________________________
INTRASTATE INTERSTATE
CUSTOMER NAME BTN AE NAME 1 2 3 4 5 MO. BILLING MO. BILLING
______________________________________________________________________________
______________________________________________________________________________
TOTALS _______________________________________________
PROPRIETARY INFORMATION
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